Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Field level security cannot be used to...






2. As a ________________ you can create page layout in the console and assign it to profiles.






3. All existing custom objects that were previously deployed will still be deployed when you....






4. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






5. What information in the user record cannot be captured without a custom field?






6. ____________ is not available for printable lists






7. Name three sources from which cases can be created.






8. Page Layout - Field level security - Record Types






9. Calendar and Task Activities are both...






10. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






11. You can map a single column from the csv file to...






12. As an admin - you can schedule regular data imports...






13. In list view enhancements - users cannot export list results to...






14. You must create the business process before creating record types for each of these objects...






15. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






16. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






17. Can only view records






18. The # of business hours that can be set for the organization to operate






19. It is possible for a user to...






20. Applications are built on which platform?






21. List the type of case queues commonly used by call centers.






22. A role has a ________ relationship with users.






23. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






24. What can a user do an account record that has been manually shard read/write with him/her?






25. May be used to group related cases - or to split one case into many different parts.






26. A _____________ cannot be the controlling field for a dependent field.






27. Allows you to define different sets of picklist values for both standard and custom picklist.






28. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






29. What is the number of values allowed in dependent pick list?






30. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






31. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






32. What is the limit on the compiled size of the formula field?






33. Which is not a standard business object?






34. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






35. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






36. An online form to capture lead information - Email template response content published on your web site.






37. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






38. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






39. Permission to add a category to a solution require which permission






40. ____________ is available for custom fiscal years.






41. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






42. Sharing rules can be formed on the following except...






43. Error on failed web to lead validation is...






44. You cannot delete a product that is...






45. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






46. We cannot create sharing rules on...






47. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






48. Recycle bin houses deleted data for...






49. List the functions of the Data Loader






50. Business process is available in following objects: _______________