Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Who can view campaigns?
Case Escalation Rule
All users
Rules and the use of Email Templates
Any user can view all records that the running user role can view

2. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
delete the field
no limits
To use the campaign import wizards
different types of sharing rules

3. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
must be between 5 and 50
One solution field
Fiscal year - Licenses - Language - locale - time zones

4. A person account is different from a business account because...
not dependent fields
There is only one record type in person account - There is no contact related list in person account
5 MB
Forecasts

5. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
a campaign member
Account - Contacts - Opportunities
using the custom summary field
Rcord type

6. The create new folder link will only be visible to users with which permission?
Export to excel
The Marketing User profile
Manage public documents
Use cases for Web-to-Case

7. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Read-Only
Profile
When a Lead is converted
many to much

8. What is conditional highlighting for reports?
Edit and Read opportunity
Custom summary and matrix reports
Set thresholds for report analysis
before it is saved in Salesforce

9. Name three benefits of the cloud computing model.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
4000
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
5

10. The size limit for documents uploaded is...
Opportunity campaign related list - Contact campaign related list
no limits
5 MB
able to delete accounts

11. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
40
4k
A running user

12. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
log in to SFDC Profile
The Marketing User profile
Salesforce CRM workflow
5 MB

13. Field level security cannot be used to...
3 or more hours per day
make a field required
Use cases for Email-to-Case
All users

14. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
System Administrator
Standard Field
Export to excel

15. When a case is deleted - following are deleted except
There is only one record type in person account - There is no contact related list in person account
Case tasks
Edit on solution
your organization's workflow

16. Page layouts are assigned to users based on...
Standard User
Hire Date
Role settings
System Administrator profile and Marketing User Profile (import Leads)

17. What is true about managed packages?
can be different users
They are upgradeable
version control capabilities
Summary or matrix (with at least one level of grouping)

18. Available out of box - cannot be deleted (You can change the label name).
Tabular reports
Standard Field
must be between 5 and 50
5

19. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
build a custom forecast for the same
250
no limits
Workflows

20. Which is not a standard business object?
1
Read-Only
The designated weblead owner gets an email
Ideas

21. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Queue
Campaign Member or Contact Role
custom multi select picklist
4000

22. Name three settings on the Company Information page that administrators can edit.
salesforce.com portal
Default Locale - Default Language - Default Time Zone
5
Solutions - Accounts - Opportunities

23. How many lead assignment rules can be active at one time?
number from percentage
Salesforce and Marketing Automation - Customer Support Management
forecast role hierarchy
1

24. You can modify the contents of a folder if the ______________ is set to read/write.
Export to excel
an error report after the loading
folder access level
delete the field

25. A custom summary formula cannot reference ____________ in an object.
other formula fields
Metric - table - gauge - chart - S-Control - VF page
can be different users
a campaign member

26. All existing custom objects that were previously deployed will still be deployed when you....
std price book or a price book
upgrade a managed application
other formula fields
one language at a time

27. Custom summary formulas are...
Use cases for Web-to-Case
A tab that combines a list view and related records into one screen with different frames.
Master-detail - many-to-many - lookup - hierarchical
calculations on summary fields

28. You can use _______________ for summary and matrix reporting only.
conditional highlighting
your organization's workflow
Components of the Console Tab
one language at a time

29. Reports that must be used to create dashboard components.
Permissions
Custom summary and matrix reports
Call Support - Call Sales - Log a case online - Email Support
Configure the settings and rules for Case processing - including Business Hours - and Escalation

30. Sharing rules can be formed on the following except...
Salesforce CRM workflow
Objects on managed packages
many to many
web-to-lead

31. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Use cases for Case Hierarchies
Value is always required
300
lead conversion

32. Users with access to opportunities as sales team members cannot...
lead assignment rule
extend sharing for those records
upgrade a managed application
Opportunity campaign related list - Contact campaign related list

33. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
other formula fields
one language at a time
Download AppExchange Packages

34. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
different types of sharing rules
Edit and Read opportunity
Force.com

35. What data can you request for in the weekly data export?
To display extended web content on SF window
web-to-lead
Manage Letterheads - Manage Public Templates - Edit HTML Templates
All organization data

36. The ____________ is a custom field that aggregates child record information in to the parent record.
Permissions
A running user
Workflows
rollup summary field

37. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
not dependent fields
Difference between workflow rule and workflow approval process
summary and matrix

38. What can a user do an account record that has been manually shard read/write with him/her?
Forecasts
View the account - Edit the account
5
5 MB

39. A lookup field relationship...
use everywhere rule
All users of SFDC who have access to campaigns objects
links two objects together
Rcord type

40. What is the salesforce Console?
Gets assigned to lead owner's territory
own a record and not see it
A tab that combines a list view and related records into one screen with different frames.
rollup summary field

41. During a lead import - you can choose to enable ___________ as part of the import.
50000
own a record and not see it
the recycle bin
active assignment rules

42. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Skill requirements - Product categories - Customer types - Service levels
IP address is unknown
Line

43. How does the Import Wizard perform matching when updating records?
5
Salesforce ID
To use Case Queues to manage Cases
Automated rules

44. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
3 or more hours per day
except Campaign
controlling field for a dependent field

45. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Case queue
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Workflow rules
None of the users

46. Custom objects are...
Export to excel
None of the users
reportable
parent.child relationships

47. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

48. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
no limits
All organization data
5 MB

49. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Salesforce ID
std price book or a price book
multiple record types
User can log out all unsaved data is lost

50. A public group is a grouping of all except...
Give a list of campaigns that influenced the user
Queue
calculations on summary fields
summary and matrix reports