Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






2. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






3. You can use conditional highlighting for which types of reports?






4. Managed package is always...






5. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






6. Dated exchange rates can be set in the time range of...






7. Allows you to define different sets of picklist values for both standard and custom picklist.






8. You need which permission to specify a running user other than yourself?






9. A custom lead field can be mapped to...






10. When you configure search settings for your organization - the new value...






11. Who can view campaigns?






12. A role controls __________ that users have to an organization's data.






13. It is possible for a user to...






14. As a ________________ you can create page layout in the console and assign it to profiles.






15. ____________ is available for custom fiscal years.






16. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






17. Which report formats must be used to create dashboard components?






18. You can then associate each business process with one or more record types and make it available to users...






19. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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20. You must create the business process before creating record types for each of these objects...






21. Conditional formatting is available for...






22. The maximum number of values allowed in a controlling field.






23. In order to implement more than one business process - ____________must also be implemented.






24. Campaigns and opportunities have a _____________ relationship.






25. Give an example of a one-to many relationship between standard objects.






26. If a standard object is renamed - the reports are renamed based on...






27. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






28. Which is not a standard business object?






29. A public group is a grouping of all except...






30. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






31. The data loader can load all objects - including custom objects - It generates...






32. Page layouts are assigned to users based on...






33. All existing custom objects that were previously deployed will still be deployed when you....






34. How many Editions are there in SFDC?






35. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






36. What can stop a scheduled report-dashboard run?






37. Standard objects examples






38. What can a user do an account record that has been manually shard read/write with him/her?






39. Author and the owner do not have the...






40. What is the use of campaign influence feature on oportunities?






41. There are _________ to new picklist or multi-select picklist values for any field during a single import






42. Page Layout - Field level security - Record Types






43. What is true about look up relationships?






44. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






45. Name three settings on the Company Information page that administrators can edit.






46. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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47. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






48. Create ads that display on search engines is possible in SFDC using...






49. How does the Import Wizard perform matching when updating records?






50. You can use _______________ for summary and matrix reporting only.