Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A custom multi-select pick list cannot be a...






2. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






3. During a lead import - you can choose to enable ___________ as part of the import.






4. You cannot delete a product that is...






5. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






6. Specifying a "running user" in dashboard means...






7. What objects may be imported or updated using the Import Wizard?






8. Where do active currencies live?






9. A record of contact with customer support. A customer is reporting a problem or asking a question.






10. Types of relationships that can exist between objects






11. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






12. Where would you make changes in order to make default tabs visible?






13. You can use conditional highlighting for which types of reports?






14. The # of business hours that can be set for the organization to operate






15. What is the number of values allowed in dependent pick list?






16. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






17. Partner Portal: Users login to the web portal rather than through the...






18. Custom objects are...






19. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






20. When is it appropriate to use the Import Wizard vs. the Data Loader?






21. Two options for restricting access via IP Ranges






22. Record types are not available in...






23. Applications are built on which platform?






24. Field level security cannot be used to...






25. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






26. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






27. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






28. Changing the data type of an existing custom field can cause data loss while changing to...






29. What is the limit on the compiled size of the formula field?






30. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






31. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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32. Sharing rules can be formed on the following except...






33. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






34. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






35. The size limit for documents uploaded is...






36. Opportunities and quotes are a part of which cloud?






37. A _____________ cannot be the controlling field for a dependent field.






38. Standard User Permissions + can edit - approve - activate and delete contracts






39. What is true about look up relationship?






40. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






41. In list view enhancements - users cannot export list results to...






42. Name three sources from which cases can be created.






43. What data can you request for in the weekly data export?






44. Who can view a campaign in SFDC?






45. What can stop a scheduled report-dashboard run?






46. You can map a custom lead field to only one of the following objects at a single instance






47. Standard picklist fields can be controlling fields but...






48. Who can view campaigns?






49. Which of these are inherited from objects on homepage in a console layout?






50. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location