Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
same access to the document
Unlimited
Custom Field
summary and matrix reports

2. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
the new label value
can be different users
Custom forecasting

3. _____________can import a maximum of 500 account records in a session.
Elements within a Page Layout
1 day
Standard users
Ideas

4. You can use conditional highlighting for which types of reports?
many to much
One solution field
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
summary and matrix reports

5. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
The user is not able to edit it because it is read-only
routed to a default lead creator via email
Contract Manager

6. It is possible for a user to...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
territory management
own a record and not see it
build a custom forecast for the same

7. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Profile controls
be shared
Marketing User
Use cases for Web-to-Case

8. List the type of case queues commonly used by call centers.
a campaign member
Accounts to Opportunities - or Contacts to Cases
Skill requirements - Product categories - Customer types - Service levels
Marketing -Call Center

9. Standard picklist fields can be controlling fields but...
not dependent fields
using the custom summary field
Account - Contacts - Opportunities
the recycle bin

10. A public group is a grouping of all except...
Call Support - Call Sales - Log a case online - Email Support
30 days
Queue
Difference between workflow rule and workflow approval process

11. You can then associate each business process with one or more record types and make it available to users...
based on their profile
upgrade a managed application
Standard Field
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

12. You need which permission to specify a running user other than yourself?
Show details and add events
40
View all data
Tabular reports

13. Standard User Permissions + can import leads for the organization
Solutions - Accounts - Opportunities
300
Marketing User
summary and matrix reports

14. How many Editions are there in SFDC?
To capture unique data of the business
5
upgrade a managed application
Custom objects - Field level security

15. How many roles can you create for your org?
500
lead conversion
Account - Contacts - Opportunities
other formula fields

16. Which graphs rely on grand total for dashboards?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Metric and gauge
Business Hours
Read-Only

17. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
can be different users
A tab that combines a list view and related records into one screen with different frames.
Standard users
cause data loss

18. Users can _____________ from the sidebar and advanced search
300
Line
Queue
search for public tags

19. Name three sources from which cases can be created.
Profile
Call Support - Call Sales - Log a case online - Email Support
Salesforce ID
lead conversion

20. What objects may be imported or updated using the Import Wizard?
dashboard components
Case Escalation Rule
Accounts - Contacts - Leads - Solutions - and Custom objects
using the data loader

21. If the data validation at web to lead form fails - who will get the error report?
When a Lead is converted
Difference between workflow rule and workflow approval process
The designated weblead owner gets an email
own a record and not see it

22. Record types are used to implement custom business processes by associating them to specific
the record is saved/updated
IP address is unknown
Page layouts
number from percentage

23. We cannot create sharing rules on...
objects in a managed package
All users
The user is not able to edit it because it is read-only
multiple fields in SFDC

24. In conditional highlighting - how may maximum conditions are allowed per report?
forecast role hierarchy
3
Contract Manager
Basically - the Gmail model - all you data is stored on servers

25. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
3
one language at a time
API

26. An online form to capture lead information - Email template response content published on your web site.
List view
web-to-lead
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
links two objects together

27. Which one of these may be a controlling field and a dependent field?
Custom picklist
As short as a day and as long as a forever
forecast role hierarchy
Insert - update - upsert - delete

28. Personal tags cannot...
Profile
be shared
Metric - table - gauge - chart - S-Control - VF page
in activity history

29. ______________ will not give access to opportunity records that was previously a restricted account.
All organization data
except Campaign
Standard users
Adding a user to the sales team group

30. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Salesforce and Marketing Automation - Customer Support Management
log in to SFDC Profile
Field level security
different types of sharing rules

31. To edit opportunity permission - where would you make the change?
50000
Accounts to Opportunities - or Contacts to Cases
Marketing -Call Center
Profile

32. The account owner - opportunit owners - and case owners...
Hire Date
can be different users
All organization data
objects in a managed package

33. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
summary and matrix reports
Marketing User
The email address of the user whose identify is being confirmed.
A tab that combines a list view and related records into one screen with different frames.

34. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
Standard User
Workflow rules
Use cases for Web-to-Case

35. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
not enforced
cause data loss
Rcord type

36. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Profile
Unlimited
Sales Team Role
calculations on summary fields

37. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
Export to excel
the recycle bin
One solution field

38. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Marketing -Call Center
Use cases for Case Hierarchies
YEAR(date_c) =YEAR(today())

39. List the places where Currency is specified
All organization data
List view
multiple record types
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

40. What data can you export out of SFDC?
Basically - the Gmail model - all you data is stored on servers
routed to a default lead creator via email
objects in a managed package
All organization data

41. What is the use of campaign influence feature on oportunities?
Role settings
Give a list of campaigns that influenced the user
5
300

42. A role has a ________ relationship with users.
Metric - table - gauge - chart - S-Control - VF page
many to many
Fiscal year - Licenses - Language - locale - time zones
Create on solution

43. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Territory Management
Sales Cloud
routed to a default lead creator via email
Components of the Console Tab

44. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
search for public tags
objects in a managed package
Custom Field

45. What is true about look up relationships?
Rules and the use of Email Templates
Value is always required
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
4000

46. You can map a custom lead field to only one of the following objects at a single instance
Standard User
Ideas
Account - Contacts - Opportunities
can be different users

47. You cannot delete a product that is...
used on an oppy
The user loses all unsaved data after terminating the session
Use cases for Email-to-Case
Page layouts

48. The # of business hours that can be set for the organization to operate
Unlimited
Rules and the use of Email Templates
Case queue
except Campaign

49. Standard User Permissions + can manage published solutions + can manage solution categories
summary and matrix
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Solution Manager
Custom objects - Field level security

50. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
Rcord type
not enforced
To use the campaign import wizards