Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Standard User Permissions + can import leads for the organization
Marketing User
One solution field
an error report after the loading
Custom summary and matrix reports

2. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Elements within a Page Layout
multiple fields in SFDC
lead assignment rule
forecast role hierarchy

3. You can map a single column from the csv file to...
to a case
multiple fields in SFDC
To use Case Queues to manage Cases
5 MB

4. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
same access to the document
User can log out all unsaved data is lost
There is only one record type in person account - There is no contact related list in person account
Custom Field

5. Records in _____________ do not count against your organization's storage limits.
one language at a time
All users of SFDC who have access to campaigns objects
the recycle bin
salesforce.com portal

6. If the data validation at web to lead form fails - who will get the error report?
4000
The designated weblead owner gets an email
Read-Only
Force.com

7. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

8. Software-as-a-service (SaaS) model
summary and matrix
Rcord type
summary and matrix reports
Basically - the Gmail model - all you data is stored on servers

9. As a ________________ you can create page layout in the console and assign it to profiles.
50000
system administrator
Show details and add events
make a field required

10. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
User can log out all unsaved data is lost
able to delete accounts
Standard users
300

11. A custom summary formula cannot reference ____________ in an object.
Skill requirements - Product categories - Customer types - Service levels
Ideas
Unlimited
other formula fields

12. A role controls __________ that users have to an organization's data.
the level of visibility
to a case
Profile
Mini Page Layout

13. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
IP address is unknown
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Salesforce CRM workflow

14. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Objects on managed packages
To display extended web content on SF window
Configure the settings and rules for Case processing - including Business Hours - and Escalation
250

15. Partner Portal: Users login to the web portal rather than through the...
the level of visibility
salesforce.com portal
View all data
your organization's workflow

16. Picklist dependency rules are __________ during import.
use everywhere rule
Mini Page Layout
can be different users
not enforced

17. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Components of the Console Tab
To use a Case Assignment

18. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
based on their profile
To use the campaign import wizards
Custom objects - Field level security

19. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
System Administrator
3
Salesforce ID
Case queue

20. Standard User Permissions + can edit - approve - activate and delete contracts
All organization data
make a field required
Contract Manager
Any user can view all records that the running user role can view

21. What is true about look up relationships?
Profile controls
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
YEAR(date_c) =YEAR(today())
Hire date

22. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
List view
web-to-lead
denied
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

23. During a lead import - you can choose to enable ___________ as part of the import.
cause data loss
one language at a time
A running user
active assignment rules

24. Record types are not available in...
multiple record types
the Professional Edition
other formula fields
Permissions

25. You cannot delete a product that is...
Summary and table
All users
used on an oppy
based on their profile

26. What can stop a scheduled report-dashboard run?
a campaign member
The running user does not have access to the dashboard folder
They are upgradeable
own a record and not see it

27. What is the salesforce Console?
Queue
All organization data
A tab that combines a list view and related records into one screen with different frames.
previously approved process

28. The data loader can load all objects - including custom objects - It generates...
Difference between workflow rule and workflow approval process
Call Support - Call Sales - Log a case online - Email Support
Queue
an error report after the loading

29. A role has a ________ relationship with users.
version control capabilities
based on their profile
many to many
calculations on summary fields

30. May be used to group related cases - or to split one case into many different parts.
same access to the document
5 MB
summary and matrix
Use cases for Case Hierarchies

31. Which report formats must be used to create dashboard components?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
territory management
not dependent fields
Summary or matrix (with at least one level of grouping)

32. An online form to capture lead information - Email template response content published on your web site.
Profile controls
objects in a managed package
To use a Case Assignment
web-to-lead

33. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
Sales Cloud
Basically - the Gmail model - all you data is stored on servers
Adding a user to the sales team group

34. How many lead assignment rules can be active at one time?
1
API
salesforce.com portal
1 day

35. A _____________ cannot be the controlling field for a dependent field.
Solutions - Accounts - Opportunities
Hire Date
custom multi select picklist
3

36. Which of the following does not need business process?
Contacts
used on an oppy
Sales Cloud
reportable

37. Why do you create a web tab?
All users of SFDC who have access to campaigns objects
Ideas
To display extended web content on SF window
anyone in the team

38. Can view - edit and delete their own records
Standard User
number from percentage
Custom summary and matrix reports
rollup summary field

39. The administrator wants to track data over a period of time. Which graph would he use?
View all data
an error report after the loading
Line
Adding a user to the sales team group

40. In conditional highlighting - how may maximum conditions are allowed per report?
250
not dependent fields
Give a list of campaigns that influenced the user
3

41. Personal tags cannot...
Profile controls
the record is saved/updated
be shared
rollup summary field

42. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
Marketing User
Rules and the use of Email Templates
denied

43. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
search for public tags
cause data loss
can be different users
Custom objects - Field level security

44. Record types are used to implement custom business processes by associating them to specific
Read-Only
Page layouts
Profile controls
User can log out all unsaved data is lost

45. Create ads that display on search engines is possible in SFDC using...
version control capabilities
Google
objects in a managed package
Workflows

46. You can map a custom lead field to only one of the following objects at a single instance
can be different users
Marketing User
a campaign member
Account - Contacts - Opportunities

47. ____________ is available for custom fiscal years.
the Professional Edition
Case Auto-Response Rule
extend sharing for those records
Custom forecasting

48. Campaigns and opportunities have a _____________ relationship.
many to much
components of a profile
The running user does not have access to the dashboard folder
The Marketing User check box on the user profile page

49. You can delete the _____________ that is on an oppy.
std price book or a price book
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
objects in a managed package
500

50. The maximum number of values allowed in a controlling field.
components of a profile
300
Mini Page Layout
able to upgrade to other version