Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If the data validation at web to lead form fails - who will get the error report?
rollup summary field
The designated weblead owner gets an email
Manage public documents
Case queue

2. What can stop a scheduled report-dashboard run?
The email address of the user whose identify is being confirmed.
search for public tags
The running user does not have access to the dashboard folder
To display extended web content on SF window

3. Record types are not available in...
Case queue
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
When a Lead is converted
the Professional Edition

4. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
link to report
Standard users
csv files

5. Managed package is always...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
To capture unique data of the business
able to upgrade to other version
Role settings

6. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
calculations on summary fields
custom multi select picklist
Read-Only
YEAR(date_c) =YEAR(today())

7. Sharing rules can be formed on the following except...
based on their profile
Objects on managed packages
Metric and gauge
cause data loss

8. Charts - Tables - Metrics - Gauge
dashboard components
log in to SFDC Profile
A tab that combines a list view and related records into one screen with different frames.
Custom Field

9. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Create on solution
custom multi select picklist
summary and matrix reports
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

10. Standard User Permissions + can manage published solutions + can manage solution categories
Contract Manager
3 or more hours per day
based on their profile
Solution Manager

11. What data can you request for in the weekly data export?
Forecasts
All organization data
3
salesforce.com portal

12. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Fiscal year - Licenses - Language - locale - time zones
View the account - Edit the account
Permissions
List view

13. Error on failed web to lead validation is...
The Marketing User profile
upgrade a managed application
routed to a default lead creator via email
summary and matrix

14. An online form to capture lead information - Email template response content published on your web site.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
web-to-lead
previously approved process
When a Lead is converted

15. How many lead assignment rules can be active at one time?
System Administrator profile and Marketing User Profile (import Leads)
Metric and gauge
1
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

16. A record of contact with customer support. A customer is reporting a problem or asking a question.
Google adwords
the level of visibility
The email address of the user whose identify is being confirmed.
Case

17. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Summary and table
Custom picklist
Custom Field
Profile

18. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
Summary or matrix (with at least one level of grouping)
Google adwords
except Campaign

19. When a case is deleted - following are deleted except
The user loses all unsaved data after terminating the session
Case tasks
extend sharing for those records
can be different users

20. There are _________ to new picklist or multi-select picklist values for any field during a single import
Force.com
controlling field for a dependent field
Workflow rules
no limits

21. What is the limit on the compiled size of the formula field?
Opportunity campaign related list - Contact campaign related list
Sales Team Role
4k
not enforced

22. Which of the following does not need business process?
Contacts
Case Auto-Response Rule
4000
based on their profile

23. What information in the user record cannot be captured without a custom field?
Google
All users
Custom Field
Hire date

24. You can map a custom lead field...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
They are upgradeable
to a case
other formula fields

25. We cannot create sharing rules on...
Insert - update - upsert - delete
the record is saved/updated
objects in a managed package
Manage Letterheads - Manage Public Templates - Edit HTML Templates

26. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The Marketing User check box on the user profile page
Campaign Member or Contact Role
The user loses all unsaved data after terminating the session
an error report after the loading

27. What can a user do an account record that has been manually shard read/write with him/her?
Tabular reports
Solution Manager
View the account - Edit the account
active assignment rules

28. Types of relationships that can exist between objects
Custom Field
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Master-detail - many-to-many - lookup - hierarchical
Configure the settings and rules for Case processing - including Business Hours - and Escalation

29. What is the use of campaign influence feature on oportunities?
the level of visibility
Lead - Contact - Solution
Give a list of campaigns that influenced the user
use everywhere rule

30. Users with access to opportunities as sales team members cannot...
extend sharing for those records
a campaign member
components of a profile
The Marketing User profile

31. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
The running user does not have access to the dashboard folder
not enforced
your organization's workflow

32. Name the standard applications in the list.
version control capabilities
The user loses all unsaved data after terminating the session
5 MB
Marketing -Call Center

33. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
to a case
Case Auto-Response Rule
search for public tags
can be different users

34. You can import only ___________ per CSV file.
Line
Contacts
version control capabilities
one language at a time

35. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Components of the Console Tab
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Force.com
extend sharing for those records

36. Field level security cannot be used to...
Hire Date
extend sharing for those records
Case Auto-Response Rule
make a field required

37. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
automatically maps
Automated rules
can be different users

38. It is possible for a user to...
Use cases for Web-to-Case
the level of visibility
own a record and not see it
The user is not able to edit it because it is read-only

39. How does the Import Wizard perform matching when updating records?
custom multi select picklist
Create on solution
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Salesforce ID

40. What is true about look up relationships?
Elements within a Page Layout
View the account - Edit the account
Skill requirements - Product categories - Customer types - Service levels
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

41. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
User can log out all unsaved data is lost
Profile controls
Standard users
Use cases for Email-to-Case

42. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
custom multi select picklist
The Marketing User profile
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Rules and the use of Email Templates

43. All existing custom objects that were previously deployed will still be deployed when you....
Download AppExchange Packages
upgrade a managed application
Hire Date
3 or more hours per day

44. A custom lead field can be mapped to...
One solution field
Case tasks
Standard Field
YEAR(date_c) =YEAR(today())

45. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Sales Cloud
own a record and not see it
controlling field for a dependent field
To use Case Queues to manage Cases

46. The account owner - opportunit owners - and case owners...
Master-detail - many-to-many - lookup - hierarchical
previously approved process
can be different users
There is only one record type in person account - There is no contact related list in person account

47. Two options for restricting access via IP Ranges
View all data
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
One solution field
Marketing User

48. Where do active currencies live?
Role settings
As short as a day and as long as a forever
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
30 days

49. A delegated approver can revoke a...
Custom objects - Field level security
different types of sharing rules
Accounts to Opportunities - or Contacts to Cases
previously approved process

50. _____________can import a maximum of 500 account records in a session.
50000
Standard users
parent.child relationships
Solutions - Accounts - Opportunities