Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






2. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






3. Name the standard applications in the list.






4. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






5. If the lead has a record type - the default record type of the new owner is assigned to records created during...






6. Users can _____________ from the sidebar and advanced search






7. A custom lead field can be mapped to...






8. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






9. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






10. You cannot delete a product that is...






11. It is possible for a user to...






12. How does the Import Wizard perform matching when updating records?






13. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






14. An account team can be added by all except...






15. Records in _____________ do not count against your organization's storage limits.






16. When is it appropriate to use the Import Wizard vs. the Data Loader?






17. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






18. A custom summary formula cannot reference ____________ in an object.






19. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






20. You can use conditional highlighting for which types of reports?






21. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






22. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






23. List the type of case queues commonly used by call centers.






24. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






25. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






26. Conditional formatting is available for...






27. An online form to capture lead information - Email template response content published on your web site.






28. When you configure search settings for your organization - the new value...






29. Record types are not available in...






30. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






31. Which one of these may be a controlling field and a dependent field?






32. Business process is available in following objects: _______________






33. Standard User Permissions + can import leads for the organization






34. Field level security cannot be used to...






35. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






36. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






37. What is the role of Primary Object when creating custom report types?






38. Sharing rules can be formed on the following except...






39. List the places where Currency is specified






40. You can map a custom lead field to only one of the following objects at a single instance






41. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






42. The system ___________ std lead fields to standard account - contact - and oppy fields.






43. Inline editing updates the field when...






44. A _____________ cannot be the controlling field for a dependent field.






45. Which report formats must be used to create dashboard components?






46. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






47. A role has a ________ relationship with users.






48. ____________ is not available for printable lists






49. Partner Portal: Users login to the web portal rather than through the...






50. You can delete the _____________ that is on an oppy.