Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






2. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






3. Standard objects examples






4. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






5. Give an example of a one-to many relationship between standard objects.






6. Error on failed web to lead validation is...






7. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






8. A custom lead field can be mapped to...






9. The ____________ is a custom field that aggregates child record information in to the parent record.






10. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






11. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






12. An account team can be added by all except...






13. How many roles can you create for your org?






14. Create ads that display on search engines is possible in SFDC using...






15. List the type of case queues commonly used by call centers.






16. The maximum # of time trigger actions






17. If the data validation at web to lead form fails - who will get the error report?






18. What is the limit on the compiled size of the formula field?






19. In order to implement more than one business process - ____________must also be implemented.






20. Personal tags cannot...






21. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






22. A custom multi-select pick list cannot be a...






23. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






24. Used to escalate a case if it has not been resolved within a specified period of time.






25. Changing the data type of an existing custom field can cause data loss while changing to...






26. Why do you create a web tab?






27. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






28. Custom objects are...






29. The data loader can load all objects - including custom objects - It generates...






30. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






31. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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32. Where do active currencies live?






33. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






34. A custom summary formula cannot reference ____________ in an object.






35. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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36. Specifying a "running user" in dashboard means...






37. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






38. The size limit for documents uploaded is...






39. Author and the owner do not have the...






40. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






41. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






42. Records in _____________ do not count against your organization's storage limits.






43. During a lead import - you can choose to enable ___________ as part of the import.






44. What is the role of Primary Object when creating custom report types?






45. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






46. Permission to add a category to a solution require which permission






47. List the places where Currency is specified






48. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






49. You must create the business process before creating record types for each of these objects...






50. Custom fiscal year works on a define once and...