Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
300
based on their profile
an error report after the loading
lead assignment rule

2. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Case queue
A running user
Role settings
List view

3. An account team can be added by all except...
anyone in the team
There is only one record type in person account - There is no contact related list in person account
Call Support - Call Sales - Log a case online - Email Support
All users

4. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Rcord type
Gets assigned to lead owner's territory
50000
4k

5. You can map a custom lead field...
parent.child relationships
to a case
links two objects together
The running user does not have access to the dashboard folder

6. When you configure search settings for your organization - the new value...
no limits
Opportunity campaign related list - Contact campaign related list
must be between 5 and 50
Google

7. It is possible for a user to...
own a record and not see it
The designated weblead owner gets an email
Opportunity campaign related list - Contact campaign related list
When a Lead is converted

8. Allows you to define different sets of picklist values for both standard and custom picklist.
Salesforce ID
Profile
Rcord type
None of the users

9. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
routed to a default lead creator via email
Read-Only
Edit and Read opportunity
Adding a user to the sales team group

10. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
lead assignment rule
Workflows
summary and matrix
Edit on solution

11. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Queue
Use cases for Case Hierarchies
make a field required
Create a report

12. The account owner - opportunit owners - and case owners...
log in to SFDC Profile
Custom forecasting
forecast role hierarchy
can be different users

13. Super User - Can customize and administer the application
not enforced
Tabular reports
System Administrator
Line

14. Used to escalate a case if it has not been resolved within a specified period of time.
Set thresholds for report analysis
territory management
Case Escalation Rule
Salesforce and Marketing Automation - Customer Support Management

15. Standard picklist fields can be controlling fields but...
1
not dependent fields
Basically - the Gmail model - all you data is stored on servers
Fiscal year - Licenses - Language - locale - time zones

16. Available out of box - cannot be deleted (You can change the label name).
Queue
4000
Standard Field
The user is not able to edit it because it is read-only

17. Create and manage letterheads and email templates
User setting
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Sales Team Role
Export to excel

18. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Show details and add events
make a field required
delete the field
Call Support - Call Sales - Log a case online - Email Support

19. You can map a custom lead field to only one of the following objects at a single instance
Opportunity campaign related list - Contact campaign related list
Account - Contacts - Opportunities
except Campaign
Workflows

20. A _____________ cannot be the controlling field for a dependent field.
YEAR(date_c) =YEAR(today())
custom multi select picklist
automatically maps
extend sharing for those records

21. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
User can log out all unsaved data is lost
5
Basically - the Gmail model - all you data is stored on servers

22. Personal tags cannot...
be shared
Give a list of campaigns that influenced the user
one language at a time
Forecasts

23. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Marketing -Call Center
the new label value
Export to excel

24. What is the limit on the compiled size of the formula field?
4k
Custom objects - Field level security
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
A tab that combines a list view and related records into one screen with different frames.

25. Standard User Permissions + can import leads for the organization
Marketing User
Manage public documents
Rules and the use of Email Templates
When a Lead is converted

26. Which graphs rely on grand total for dashboards?
Metric and gauge
Workflows
Solution Manager
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

27. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
All organization data
The designated weblead owner gets an email
All users
Use cases for Email-to-Case

28. A role controls __________ that users have to an organization's data.
the new label value
They are upgradeable
Standard User
the level of visibility

29. If a standard object is renamed - the reports are renamed based on...
the new label value
salesforce.com portal
Contract Manager
can be different users

30. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
All organization data
All users
version control capabilities

31. Which one of these may be a controlling field and a dependent field?
Google adwords
forecast role hierarchy
They are upgradeable
Custom picklist

32. Records in _____________ do not count against your organization's storage limits.
references another summary formula
link to report
the recycle bin
other formula fields

33. Which is not a standard business object?
All users of SFDC who have access to campaigns objects
View the account - Edit the account
Ideas
same access to the document

34. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
As short as a day and as long as a forever
a campaign member
To display extended web content on SF window
custom multi select picklist

35. A custom lead field can be mapped to...
Forecasts
your organization's workflow
dashboard components
One solution field

36. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Role settings
Workflows
IP address is unknown
Insert - update - upsert - delete

37. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
Insert - update - upsert - delete
to a case
Profile

38. Standard User Permissions + can edit - approve - activate and delete contracts
number from percentage
Contract Manager
Custom objects - Field level security
The running user does not have access to the dashboard folder

39. Users can _____________ from the sidebar and advanced search
multiple record types
Give a list of campaigns that influenced the user
3 or more hours per day
search for public tags

40. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
in activity history
Hire Date
before it is saved in Salesforce
Objects on managed packages

41. You can modify the contents of a folder if the ______________ is set to read/write.
300
Standard User
Contract Manager
folder access level

42. Record types are not available in...
using the custom summary field
the Professional Edition
One solution field
List view

43. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
The running user does not have access to the dashboard folder
make a field required
Salesforce CRM workflow
1 day

44. Who can view campaigns?
All users
many to much
Export to excel
Territory Management

45. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
the Professional Edition
automatically maps
Permissions
different types of sharing rules

46. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
Page layouts
Configure the settings and rules for Case processing - including Business Hours - and Escalation
To display extended web content on SF window

47. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
the level of visibility
50000
Use cases for Web-to-Case
Profile

48. What is true about look up relationship?
conditional highlighting
System Administrator profile and Marketing User Profile (import Leads)
Value is always required
API

49. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Force.com
To use the campaign import wizards
version control capabilities
The Marketing User check box on the user profile page

50. What information in the user record cannot be captured without a custom field?
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Custom forecasting
Hire date
All organization data