Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






2. What can a user do an account record that has been manually shard read/write with him/her?






3. A lookup field relationship...






4. The size limit for documents uploaded is...






5. The account owner - opportunit owners - and case owners...






6. Standard User Permissions + can manage published solutions + can manage solution categories






7. Reports that must be used to create dashboard components.






8. When a case is deleted - following are deleted except






9. A delegated approver can revoke a...






10. You can modify the contents of a folder if the ______________ is set to read/write.






11. The data loader can load all objects - including custom objects - It generates...






12. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






13. In conditional highlighting - how may maximum conditions are allowed per report?






14. A workflow alert cannot be tracked...






15. _____________can import a maximum of 500 account records in a session.






16. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






17. The create new folder link will only be visible to users with which permission?






18. Changing the data type of an existing custom field can cause data loss while changing to...






19. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






20. Which information not captured on user record in Salesforce?






21. Specifying a "running user" in dashboard means...






22. An online form to capture lead information - Email template response content published on your web site.






23. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






24. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






25. Your recycle bin record limit is _____times the MBs in your general storage






26. Super User - Can customize and administer the application






27. In order to implement more than one business process - ____________must also be implemented.






28. There are _________ to new picklist or multi-select picklist values for any field during a single import






29. The # of business hours that can be set for the organization to operate






30. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






31. What can stop a scheduled report-dashboard run?






32. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






33. The maximum # of time trigger actions






34. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






35. What does a company profile contain?






36. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






37. Which salesforce.com feature allows the org to capture ROI on online advertising?






38. A custom summary formula cannot reference ____________ in an object.






39. What is the salesforce Console?






40. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






41. Custom summary formulas are...






42. Software-as-a-service (SaaS) model






43. Name three sources from which cases can be created.






44. Field level security cannot be used to...






45. How would an administrator modify lookup records in a console layout?






46. A public group is a grouping of all except...






47. Users with access to opportunities as sales team members cannot...






48. Charts - Tables - Metrics - Gauge






49. Allows you to define different sets of picklist values for both standard and custom picklist.






50. Calendar and Task Activities are both...