Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Conditional highlighting is used only in...
denied
Case Auto-Response Rule
your organization's workflow
summary and matrix

2. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
rollup summary field
search for public tags

3. A delegated approver can revoke a...
Read-Only
links two objects together
use everywhere rule
previously approved process

4. You can map a custom lead field to only one of the following objects at a single instance
Accounts - Contacts - Leads - Solutions - and Custom objects
an error report after the loading
Account - Contacts - Opportunities
All users of SFDC who have access to campaigns objects

5. Which salesforce.com feature allows the org to capture ROI on online advertising?
routed to a default lead creator via email
4000
can be different users
Google adwords

6. Which of the following does not need business process?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Sales Cloud
Skill requirements - Product categories - Customer types - Service levels
Contacts

7. To edit opportunity permission - where would you make the change?
csv files
not enforced
Profile
Manage public documents

8. Record types are used to implement custom business processes by associating them to specific
Opportunity campaign related list - Contact campaign related list
a campaign member
anyone in the team
Page layouts

9. Give an example of where a junction object is used between standard objects.
Lead - Contact - Solution
Campaign Member or Contact Role
View the account - Edit the account
Set thresholds for report analysis

10. A custom summary formula cannot reference ____________ in an object.
Summary and table
summary and matrix
other formula fields
parent.child relationships

11. Sharing rule: ________ that grant access to groups of users.
Custom picklist
Automated rules
Salesforce ID
calculations on summary fields

12. You can create _____________ directly from the csv import file.
A tab that combines a list view and related records into one screen with different frames.
50000
parent.child relationships
40

13. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
the record is saved/updated
To use a Case Assignment
User setting
Edit on solution

14. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Give a list of campaigns that influenced the user
rollup summary field
Download AppExchange Packages
Create on solution

15. Personal tags cannot...
the record is saved/updated
Edit and Read opportunity
link to report
be shared

16. Software-as-a-service (SaaS) model
1
System Administrator
log in to SFDC Profile
Basically - the Gmail model - all you data is stored on servers

17. It is possible for a user to...
Sales Team Role
All organization data
can be different users
own a record and not see it

18. Specifying a "running user" in dashboard means...
Custom forecasting
Standard users
Any user can view all records that the running user role can view
The Marketing User check box on the user profile page

19. You can use _______________ for summary and matrix reporting only.
300
Marketing -Call Center
conditional highlighting
YEAR(date_c) =YEAR(today())

20. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
an error report after the loading
your organization's workflow
Show details and add events
All organization data

21. Standard objects examples
System Administrator profile and Marketing User Profile (import Leads)
Solutions - Accounts - Opportunities
Gets assigned to lead owner's territory
Custom forecasting

22. Field level security cannot be used to...
folder access level
make a field required
As short as a day and as long as a forever
The running user does not have access to the dashboard folder

23. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Custom summary and matrix reports
40
Tabular reports
in activity history

24. A role has a ________ relationship with users.
build a custom forecast for the same
They are upgradeable
Solution Manager
many to many

25. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
extend sharing for those records
Field level security
using the custom summary field
Mini Page Layout

26. What does a company profile contain?
other formula fields
Case
Fiscal year - Licenses - Language - locale - time zones
extend sharing for those records

27. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
able to upgrade to other version
Unlimited
Fiscal year - Licenses - Language - locale - time zones

28. What is the number of values allowed in dependent pick list?
Summary or matrix (with at least one level of grouping)
csv files
300
components of a profile

29. Recycle bin houses deleted data for...
30 days
Gets assigned to lead owner's territory
calculations on summary fields
link to report

30. List the functions of the Data Loader
Force.com
Page layouts
Insert - update - upsert - delete
summary and matrix reports

31. The size limit for documents uploaded is...
delete the field
based on their profile
the recycle bin
5 MB

32. Salesforce for Microsoft Outlook is which type of client?
Queue
Opportunity campaign related list - Contact campaign related list
API
before it is saved in Salesforce

33. Error on failed web to lead validation is...
the Professional Edition
Call Support - Call Sales - Log a case online - Email Support
routed to a default lead creator via email
Default Locale - Default Language - Default Time Zone

34. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Sales Cloud
1 day
500
log in to SFDC Profile

35. You can use conditional highlighting for which types of reports?
To use the campaign import wizards
1 day
rollup summary field
summary and matrix reports

36. An online form to capture lead information - Email template response content published on your web site.
4000
Case Escalation Rule
web-to-lead
40

37. Who can view a campaign in SFDC?
Gets assigned to lead owner's territory
All users of SFDC who have access to campaigns objects
link to report
Queue

38. Available out of box - cannot be deleted (You can change the label name).
Standard Field
A tab that combines a list view and related records into one screen with different frames.
Custom forecasting
To use a Case Assignment

39. The account owner - opportunit owners - and case owners...
can be different users
upgrade a managed application
Accounts - Contacts - Leads - Solutions - and Custom objects
links two objects together

40. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Set thresholds for report analysis
std price book or a price book
To use a Case Assignment
YEAR(date_c) =YEAR(today())

41. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Sales Team Role
Use cases for Email-to-Case
One solution field
Contacts

42. ______________ will not give access to opportunity records that was previously a restricted account.
250
Ideas
Adding a user to the sales team group
used on an oppy

43. Conditional formatting is available for...
Case
using the data loader
Summary and table
Create a report

44. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
3 or more hours per day
Custom Field
Any user can view all records that the running user role can view
Fiscal year - Licenses - Language - locale - time zones

45. You can delete the _____________ that is on an oppy.
Standard users
std price book or a price book
delete the field
Page layouts

46. An account team can be added by all except...
Tabular reports
anyone in the team
lead conversion
Adding a user to the sales team group

47. What data can you request for in the weekly data export?
The Marketing User profile
make a field required
search for public tags
All organization data

48. What objects may be imported or updated using the Import Wizard?
Account - Contacts - Opportunities
Accounts - Contacts - Leads - Solutions - and Custom objects
Edit on solution
active assignment rules

49. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
5 MB
other formula fields
Configure the settings and rules for Case processing - including Business Hours - and Escalation
multiple record types

50. Which one of these may be a controlling field and a dependent field?
multiple record types
Campaign Member or Contact Role
Page layouts
Custom picklist