Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

2. Sharing rules can be formed on the following except...
Mini Page Layout
be shared
Campaign Member or Contact Role
Objects on managed packages

3. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
in activity history
Custom Field
lead assignment rule
own a record and not see it

4. What can a user do an account record that has been manually shard read/write with him/her?
must be between 5 and 50
number from percentage
View the account - Edit the account
Components of the Console Tab

5. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
lead conversion
link to report
Rcord type

6. Page layouts are assigned to users based on...
Role settings
Forecasts
The user is not able to edit it because it is read-only
Master-detail - many-to-many - lookup - hierarchical

7. List the type of case queues commonly used by call centers.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Accounts - Contacts - Leads - Solutions - and Custom objects
Skill requirements - Product categories - Customer types - Service levels
Profile controls

8. Two options for restricting access via IP Ranges
rollup summary field
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
reportable
5

9. _____________can import a maximum of 500 account records in a session.
Standard users
territory management
controlling field for a dependent field
Salesforce CRM workflow

10. The size limit for documents uploaded is...
Gets assigned to lead owner's territory
System Administrator profile and Marketing User Profile (import Leads)
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
5 MB

11. In order to implement more than one business process - ____________must also be implemented.
When a Lead is converted
Salesforce and Marketing Automation - Customer Support Management
Export to excel
multiple record types

12. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
When a Lead is converted
able to delete accounts
Sales Team Role
Business Hours

13. If using customizable forecasting - there is a seperate...
forecast role hierarchy
before it is saved in Salesforce
upgrade a managed application
Tabular reports

14. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
one language at a time
tasks scheduled calendar events
The Marketing User profile
cause data loss

15. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
View the account - Edit the account
System Administrator profile and Marketing User Profile (import Leads)
Use cases for Email-to-Case

16. What is true about look up relationship?
Value is always required
Custom summary and matrix reports
Use cases for Email-to-Case
controlling field for a dependent field

17. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
Accounts to Opportunities - or Contacts to Cases
As short as a day and as long as a forever
Lead - Contact - Solution

18. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
used on an oppy
One solution field
able to upgrade to other version
Show details and add events

19. Which of the following does not need business process?
Rcord type
Workflow rules
Contacts
number from percentage

20. You can use conditional highlighting for which types of reports?
IP address is unknown
summary and matrix reports
To use the campaign import wizards
Download AppExchange Packages

21. List the functions of the Data Loader
the record is saved/updated
Accounts - Contacts - Leads - Solutions - and Custom objects
Insert - update - upsert - delete
used on an oppy

22. A role has a ________ relationship with users.
To use a Case Assignment
Accounts to Opportunities - or Contacts to Cases
many to many
View the account - Edit the account

23. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
Page layouts
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
4k

24. How does the Import Wizard perform matching when updating records?
Salesforce ID
A running user
Queue
own a record and not see it

25. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Components of the Console Tab
Case Auto-Response Rule

26. A _____________ cannot be the controlling field for a dependent field.
One solution field
Workflows
Manage Letterheads - Manage Public Templates - Edit HTML Templates
custom multi select picklist

27. What is conditional highlighting for reports?
The user is not able to edit it because it is read-only
Set thresholds for report analysis
View all data
4k

28. To edit opportunity permission - where would you make the change?
All users of SFDC who have access to campaigns objects
number from percentage
not dependent fields
Profile

29. Recycle bin houses deleted data for...
not dependent fields
30 days
Case Auto-Response Rule
Google adwords

30. Users can _____________ from the sidebar and advanced search
except Campaign
Export to excel
tasks scheduled calendar events
search for public tags

31. May be used to group related cases - or to split one case into many different parts.
use everywhere rule
All users
Use cases for Case Hierarchies
Salesforce CRM workflow

32. Conditional formatting is available for...
Insert - update - upsert - delete
std price book or a price book
Summary and table
Google adwords

33. Create and manage letterheads and email templates
based on their profile
Google adwords
The user loses all unsaved data after terminating the session
Manage Letterheads - Manage Public Templates - Edit HTML Templates

34. How many lead assignment rules can be active at one time?
multiple fields in SFDC
1
Tabular reports
controlling field for a dependent field

35. A public group is a grouping of all except...
Salesforce and Marketing Automation - Customer Support Management
web-to-lead
Queue
Custom objects - Field level security

36. If a standard object is renamed - the reports are renamed based on...
Profile controls
links two objects together
the new label value
500

37. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
Custom objects - Field level security
To use the campaign import wizards
Create a report

38. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Call Support - Call Sales - Log a case online - Email Support
Case queue
View all data
To use the campaign import wizards

39. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
the Professional Edition
Contacts
Summary or matrix (with at least one level of grouping)

40. Which of these are inherited from objects on homepage in a console layout?
Google
Custom objects - Field level security
Metric - table - gauge - chart - S-Control - VF page
To use the campaign import wizards

41. What is the use of campaign influence feature on oportunities?
User can log out all unsaved data is lost
Give a list of campaigns that influenced the user
the record is saved/updated
Manage public documents

42. You can use _______________ for summary and matrix reporting only.
Case tasks
no limits
lead conversion
conditional highlighting

43. Your recycle bin record limit is _____times the MBs in your general storage
Opportunity campaign related list - Contact campaign related list
250
Role settings
based on their profile

44. Record types are used to implement custom business processes by associating them to specific
Territory Management
Page layouts
parent.child relationships
Automated rules

45. Which salesforce.com feature allows the org to capture ROI on online advertising?
Summary and table
Google adwords
territory management
rollup summary field

46. ____________ is not available for printable lists
Profile
Export to excel
objects in a managed package
active assignment rules

47. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
csv files
Use cases for Email-to-Case
many to much
the level of visibility

48. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
Call Support - Call Sales - Log a case online - Email Support
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
All organization data

49. A role controls __________ that users have to an organization's data.
Case
a campaign member
the level of visibility
500

50. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Manage public documents
forecast role hierarchy
components of a profile
List view