Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Record types are used to implement custom business processes by associating them to specific
the record is saved/updated
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Page layouts
Marketing User

2. Where would you make changes in order to make default tabs visible?
User setting
Metric and gauge
Use cases for Email-to-Case
Forecasts

3. Error on failed web to lead validation is...
routed to a default lead creator via email
folder access level
Metric - table - gauge - chart - S-Control - VF page
Download AppExchange Packages

4. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
different types of sharing rules
Lead - Contact - Solution
the new label value

5. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
Skill requirements - Product categories - Customer types - Service levels
the record is saved/updated
upgrade a managed application

6. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
A tab that combines a list view and related records into one screen with different frames.
50000
User can log out all unsaved data is lost
conditional highlighting

7. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
reportable
Read-Only
Fiscal year - Licenses - Language - locale - time zones
Download AppExchange Packages

8. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
log in to SFDC Profile
Field level security
the level of visibility
Page layouts

9. All existing custom objects that were previously deployed will still be deployed when you....
Accounts - Contacts - Leads - Solutions - and Custom objects
Components of the Console Tab
upgrade a managed application
Google

10. Custom objects are...
To use Case Queues to manage Cases
objects in a managed package
reportable
based on their profile

11. ____________ is not available for printable lists
own a record and not see it
rollup summary field
Export to excel
calculations on summary fields

12. Why do you create a web tab?
Contract Manager
The running user does not have access to the dashboard folder
Elements within a Page Layout
To display extended web content on SF window

13. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
the Professional Edition
Custom forecasting
Contract Manager

14. Name three benefits of the cloud computing model.
references another summary formula
Ideas
The Marketing User profile
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

15. A custom multi-select pick list cannot be a...
previously approved process
Opportunity campaign related list - Contact campaign related list
controlling field for a dependent field
Standard User

16. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
Campaign Member or Contact Role
web-to-lead
extend sharing for those records

17. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
Objects on managed packages
summary and matrix reports
Manage Letterheads - Manage Public Templates - Edit HTML Templates

18. Name the standard applications in the list.
Marketing -Call Center
Force.com
summary and matrix
System Administrator

19. A lookup field relationship...
The user is not able to edit it because it is read-only
delete the field
links two objects together
All users

20. Changing the data type of an existing custom field can cause data loss while changing to...
log in to SFDC Profile
forecast role hierarchy
number from percentage
The email address of the user whose identify is being confirmed.

21. What information in the user record cannot be captured without a custom field?
Field level security
300
Hire date
Case

22. A record of contact with customer support. A customer is reporting a problem or asking a question.
List view
3
the record is saved/updated
Case

23. Create ads that display on search engines is possible in SFDC using...
Google
Salesforce ID
Case Escalation Rule
link to report

24. The # of business hours that can be set for the organization to operate
Edit and Read opportunity
Call Support - Call Sales - Log a case online - Email Support
Unlimited
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

25. You can import only ___________ per CSV file.
Hire Date
one language at a time
folder access level
Custom objects - Field level security

26. How many Editions are there in SFDC?
automatically maps
250
5
Any user can view all records that the running user role can view

27. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
4k
Business Hours
System Administrator
Workflow rules

28. You cannot delete a product that is...
Profile controls
Edit and Read opportunity
Contacts
used on an oppy

29. Name three settings on the Company Information page that administrators can edit.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Default Locale - Default Language - Default Time Zone
version control capabilities
in activity history

30. Give an example of where a junction object is used between standard objects.
Workflow rules
delete the field
Fiscal year - Licenses - Language - locale - time zones
Campaign Member or Contact Role

31. An account team can be added by all except...
Account - Contacts - Opportunities
4k
A running user
anyone in the team

32. What is the salesforce Console?
To use a Case Assignment
A tab that combines a list view and related records into one screen with different frames.
5
using the custom summary field

33. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
Workflows
All organization data
system administrator

34. _____________can import a maximum of 500 account records in a session.
Any user can view all records that the running user role can view
Standard users
objects in a managed package
the record is saved/updated

35. Author and the owner do not have the...
same access to the document
Marketing User
Manage Letterheads - Manage Public Templates - Edit HTML Templates
The designated weblead owner gets an email

36. Field level security cannot be used to...
make a field required
automatically maps
Hire date
rollup summary field

37. Types of relationships that can exist between objects
automatically maps
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
make a field required
Master-detail - many-to-many - lookup - hierarchical

38. Users with access to opportunities as sales team members cannot...
extend sharing for those records
Show details and add events
version control capabilities
Export to excel

39. The maximum # of time trigger actions
Default Locale - Default Language - Default Time Zone
Forecasts
40
To capture unique data of the business

40. Reports that must be used to create dashboard components.
To let the user select values in the view picklist
3 or more hours per day
Ideas
Custom summary and matrix reports

41. What is true about managed packages?
They are upgradeable
Any user can view all records that the running user role can view
search for public tags
link to report

42. When a case is deleted - following are deleted except
anyone in the team
IP address is unknown
different types of sharing rules
Case tasks

43. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
web-to-lead
Line
Accounts to Opportunities - or Contacts to Cases

44. If a standard object is renamed - the reports are renamed based on...
the new label value
Solutions - Accounts - Opportunities
User setting
denied

45. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
conditional highlighting
Tabular reports
Profile
The user loses all unsaved data after terminating the session

46. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
There is only one record type in person account - There is no contact related list in person account
parent.child relationships
YEAR(date_c) =YEAR(today())
Configure the settings and rules for Case processing - including Business Hours - and Escalation

47. Standard User Permissions + can import leads for the organization
Summary and table
To capture unique data of the business
Marketing User
Salesforce CRM workflow

48. While scheduling an email reports user specifies all except...
To display extended web content on SF window
cause data loss
Fiscal year - Licenses - Language - locale - time zones
link to report

49. What data can you export out of SFDC?
All users
All organization data
custom multi select picklist
Accounts to Opportunities - or Contacts to Cases

50. Permission to add a category to a solution require which permission
Create on solution
Edit and Read opportunity
build a custom forecast for the same
Sales Cloud