Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Standard User Permissions + can import leads for the organization
3 or more hours per day
Marketing User
To display extended web content on SF window
All users of SFDC who have access to campaigns objects

2. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
own a record and not see it
Ideas
YEAR(date_c) =YEAR(today())

3. An account team can be added by all except...
conditional highlighting
Use cases for Case Hierarchies
anyone in the team
When a Lead is converted

4. _____________can import a maximum of 500 account records in a session.
Standard Field
tasks scheduled calendar events
lead assignment rule
Standard users

5. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Components of the Console Tab
Custom Field
in activity history
Case Auto-Response Rule

6. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Show details and add events
Use cases for Email-to-Case
denied
Edit and Read opportunity

7. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
1
Standard users
previously approved process

8. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
Tabular reports
1 day
version control capabilities

9. Custom fiscal year works on a define once and...
To use a Case Assignment
use everywhere rule
territory management
can be different users

10. What is the number of values allowed in dependent pick list?
an error report after the loading
Read-Only
rollup summary field
300

11. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
no limits
active assignment rules
folder access level

12. Inline editing updates the field when...
Mini Page Layout
Insert - update - upsert - delete
To use a Case Assignment
the record is saved/updated

13. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
summary and matrix reports
before it is saved in Salesforce
log in to SFDC Profile
All users

14. How does the Import Wizard perform matching when updating records?
Salesforce ID
Profile
1 day
5 MB

15. The ____________ is a custom field that aggregates child record information in to the parent record.
5 MB
rollup summary field
Difference between workflow rule and workflow approval process
5

16. Custom summary formulas are...
build a custom forecast for the same
in activity history
calculations on summary fields
parent.child relationships

17. Which salesforce.com feature allows the org to capture ROI on online advertising?
Custom summary and matrix reports
Google adwords
in activity history
references another summary formula

18. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
Lead - Contact - Solution
IP address is unknown
number from percentage

19. Which is not a standard business object?
System Administrator profile and Marketing User Profile (import Leads)
Use cases for Email-to-Case
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Ideas

20. When a case is deleted - following are deleted except
Case tasks
Ideas
no limits
5 MB

21. As a ________________ you can create page layout in the console and assign it to profiles.
Difference between workflow rule and workflow approval process
version control capabilities
except Campaign
system administrator

22. You need which permission to specify a running user other than yourself?
no limits
Call Support - Call Sales - Log a case online - Email Support
View all data
Fiscal year - Licenses - Language - locale - time zones

23. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Sales Team Role
reportable
Campaign Member or Contact Role
IP address is unknown

24. You can create _____________ directly from the csv import file.
anyone in the team
parent.child relationships
Standard User
Download AppExchange Packages

25. It is possible for a user to...
Account - Contacts - Opportunities
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
own a record and not see it
Components of the Console Tab

26. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
Automated rules
To capture unique data of the business
Territory Management

27. Can view - edit and delete their own records
Standard User
csv files
Gets assigned to lead owner's territory
objects in a managed package

28. Record types are not available in...
They are upgradeable
the Professional Edition
1 day
Contract Manager

29. Charts - Tables - Metrics - Gauge
Marketing -Call Center
Metric and gauge
dashboard components
Workflow rules

30. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
1 day
Force.com
dashboard components
Workflows

31. A person account is different from a business account because...
own a record and not see it
There is only one record type in person account - There is no contact related list in person account
csv files
tasks scheduled calendar events

32. What objects may be imported or updated using the Import Wizard?
web-to-lead
build a custom forecast for the same
Accounts - Contacts - Leads - Solutions - and Custom objects
Custom objects - Field level security

33. Your recycle bin record limit is _____times the MBs in your general storage
250
objects in a managed package
Standard users
A running user

34. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
40
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Territory Management

35. There are _________ to new picklist or multi-select picklist values for any field during a single import
Adding a user to the sales team group
To use the campaign import wizards
Set thresholds for report analysis
no limits

36. In list view enhancements - users cannot export list results to...
before it is saved in Salesforce
build a custom forecast for the same
csv files
Case queue

37. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Ideas
Workflow rules
Use cases for Email-to-Case
Salesforce ID

38. A lead has been converted. Where can we find the campaigns associated with it?
Edit on solution
Default Locale - Default Language - Default Time Zone
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Opportunity campaign related list - Contact campaign related list

39. Where do active currencies live?
Salesforce ID
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Forecasts
Contract Manager

40. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

41. How would an administrator modify lookup records in a console layout?
Mini Page Layout
300
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
multiple record types

42. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
Workflows
The user loses all unsaved data after terminating the session
delete the field

43. Who can view campaigns?
Salesforce ID
The designated weblead owner gets an email
All users
not dependent fields

44. You cannot delete a product that is...
the level of visibility
used on an oppy
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Use cases for Case Hierarchies

45. You can modify the contents of a folder if the ______________ is set to read/write.
Role settings
folder access level
build a custom forecast for the same
Use cases for Email-to-Case

46. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
a campaign member
Case queue
To use Case Queues to manage Cases
custom multi select picklist

47. What information in the user record cannot be captured without a custom field?
Lead - Contact - Solution
Hire date
To use Case Queues to manage Cases
Salesforce ID

48. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Solutions - Accounts - Opportunities
To use Case Queues to manage Cases
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Show details and add events

49. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
Metric and gauge
Profile controls
Unlimited

50. Give an example of where a junction object is used between standard objects.
Contacts
Campaign Member or Contact Role
to a case
Case