Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Recycle bin houses deleted data for...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Mini Page Layout
Use cases for Email-to-Case
30 days

2. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
the Professional Edition
conditional highlighting
Download AppExchange Packages
an error report after the loading

3. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
a campaign member
Contacts
All users of SFDC who have access to campaigns objects
To capture unique data of the business

4. The # of business hours that can be set for the organization to operate
View the account - Edit the account
Role settings
4000
Unlimited

5. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
folder access level
All organization data
To use Case Queues to manage Cases

6. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
List view
Read-Only
no limits

7. Personal tags cannot...
Elements within a Page Layout
Case Escalation Rule
They are upgradeable
be shared

8. Inline editing updates the field when...
except Campaign
the record is saved/updated
the Professional Edition
many to much

9. Can only view records
List view
Give a list of campaigns that influenced the user
Read-Only
250

10. Can view - edit and delete their own records
Any user can view all records that the running user role can view
build a custom forecast for the same
User can log out all unsaved data is lost
Standard User

11. Reports that must be used to create dashboard components.
Use cases for Email-to-Case
Create a report
Custom summary and matrix reports
able to delete accounts

12. Custom fiscal year works on a define once and...
no limits
use everywhere rule
Custom Field
Case tasks

13. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Default Locale - Default Language - Default Time Zone
Campaign Member or Contact Role
Lead - Contact - Solution

14. You can then associate each business process with one or more record types and make it available to users...
std price book or a price book
conditional highlighting
based on their profile
same access to the document

15. You can create _____________ directly from the csv import file.
your organization's workflow
based on their profile
parent.child relationships
own a record and not see it

16. What objects may be imported or updated using the Import Wizard?
custom multi select picklist
5 MB
The user is not able to edit it because it is read-only
Accounts - Contacts - Leads - Solutions - and Custom objects

17. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
tasks scheduled calendar events
make a field required
When a Lead is converted
Field level security

18. The size limit for documents uploaded is...
Difference between workflow rule and workflow approval process
40
5 MB
using the custom summary field

19. We cannot create sharing rules on...
objects in a managed package
dashboard components
system administrator
Standard users

20. ____________ is available for custom fiscal years.
Custom forecasting
not dependent fields
Show details and add events
the Professional Edition

21. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Territory Management
territory management
Salesforce CRM workflow
calculations on summary fields

22. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
API
before it is saved in Salesforce
Marketing User
One solution field

23. Standard picklist fields can be controlling fields but...
1 day
not dependent fields
using the data loader
log in to SFDC Profile

24. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
calculations on summary fields
make a field required
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Skill requirements - Product categories - Customer types - Service levels

25. What is the number of values allowed in dependent pick list?
User setting
300
Marketing -Call Center
an error report after the loading

26. You can import only ___________ per CSV file.
Account - Contacts - Opportunities
Basically - the Gmail model - all you data is stored on servers
denied
one language at a time

27. A custom lead field can be mapped to...
Fiscal year - Licenses - Language - locale - time zones
IP address is unknown
same access to the document
One solution field

28. List the type of case queues commonly used by call centers.
They are upgradeable
Sales Team Role
Field level security
Skill requirements - Product categories - Customer types - Service levels

29. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To capture unique data of the business
To use the campaign import wizards
components of a profile
Workflow rules

30. Salesforce for Microsoft Outlook is which type of client?
Read-Only
To capture unique data of the business
API
Permissions

31. A lead has been converted. Where can we find the campaigns associated with it?
Unlimited
Opportunity campaign related list - Contact campaign related list
dashboard components
5 MB

32. You can modify the contents of a folder if the ______________ is set to read/write.
objects in a managed package
Salesforce and Marketing Automation - Customer Support Management
Profile controls
folder access level

33. Author and the owner do not have the...
same access to the document
YEAR(date_c) =YEAR(today())
Manage public documents
previously approved process

34. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Queue
make a field required
1 day

35. The data loader can load all objects - including custom objects - It generates...
Force.com
Profile
can be different users
an error report after the loading

36. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
delete the field
All users of SFDC who have access to campaigns objects
Difference between workflow rule and workflow approval process

37. Standard User Permissions + can edit - approve - activate and delete contracts
Salesforce and Marketing Automation - Customer Support Management
IP address is unknown
Forecasts
Contract Manager

38. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
other formula fields
Permissions
Marketing User
number from percentage

39. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Create a report
One solution field
Opportunity campaign related list - Contact campaign related list

40. You cannot delete a product that is...
used on an oppy
Tabular reports
multiple fields in SFDC
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

41. Which is not a standard business object?
summary and matrix
used on an oppy
Ideas
250

42. Super User - Can customize and administer the application
System Administrator
tasks scheduled calendar events
They are upgradeable
Elements within a Page Layout

43. What is true about look up relationship?
make a field required
anyone in the team
Value is always required
All organization data

44. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
using the custom summary field
objects in a managed package
Workflow rules

45. Give an example of where a junction object is used between standard objects.
the record is saved/updated
Campaign Member or Contact Role
To let the user select values in the view picklist
Call Support - Call Sales - Log a case online - Email Support

46. You can delete the _____________ that is on an oppy.
using the custom summary field
std price book or a price book
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
objects in a managed package

47. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
cause data loss
Set thresholds for report analysis
Case
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

48. Which report formats must be used to create dashboard components?
Fiscal year - Licenses - Language - locale - time zones
Summary or matrix (with at least one level of grouping)
territory management
One solution field

49. Users can _____________ from the sidebar and advanced search
search for public tags
Default Locale - Default Language - Default Time Zone
Contacts
able to upgrade to other version

50. Custom objects are...
reportable
Hire date
250
Opportunity campaign related list - Contact campaign related list