Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A custom multi-select pick list cannot be a...






2. What is the role of Primary Object when creating custom report types?






3. Personal tags cannot...






4. If the data validation at web to lead form fails - who will get the error report?






5. The maximum # of time trigger actions






6. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






7. You can customize Profile to restrict users' ability to...






8. You cannot delete a product that is...






9. Which information not captured on user record in Salesforce?






10. A workflow alert cannot be tracked...






11. Where do active currencies live?






12. Calendar and Task Activities are both...






13. What objects may be imported or updated using the Import Wizard?






14. What data can you export out of SFDC?






15. Standard User Permissions + can manage published solutions + can manage solution categories






16. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






17. Permission to add a category to a solution require which permission






18. Name the standard applications in the list.






19. Allows you to define different sets of picklist values for both standard and custom picklist.






20. A delegated approver can revoke a...






21. Author and the owner do not have the...






22. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






23. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






24. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






25. Specifying a "running user" in dashboard means...






26. To edit opportunity permission - where would you make the change?






27. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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28. Opportunities and quotes are a part of which cloud?






29. A lookup field relationship...






30. You must create the business process before creating record types for each of these objects...






31. Standard User Permissions + can edit - approve - activate and delete contracts






32. A person account is different from a business account because...






33. May be used to group related cases - or to split one case into many different parts.






34. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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35. What can a user do an account record that has been manually shard read/write with him/her?






36. Custom objects are...






37. A record of contact with customer support. A customer is reporting a problem or asking a question.






38. You can create _____________ directly from the csv import file.






39. If the lead has a record type - the default record type of the new owner is assigned to records created during...






40. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






41. _____________can import a maximum of 500 account records in a session.






42. If using customizable forecasting - there is a seperate...






43. When is it appropriate to use the Import Wizard vs. the Data Loader?






44. Which of these are inherited from objects on homepage in a console layout?






45. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






46. Sharing rule: ________ that grant access to groups of users.






47. When a case is deleted - following are deleted except






48. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






49. Name three settings on the Company Information page that administrators can edit.






50. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).