Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
in activity history
Case queue
250
Download AppExchange Packages

2. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Queue
1
30 days
50000

3. ____________ is not available for printable lists
Any user can view all records that the running user role can view
Profile controls
All organization data
Export to excel

4. Which report formats must be used to create dashboard components?
Custom picklist
To use a Case Assignment
Page layouts
Summary or matrix (with at least one level of grouping)

5. Standard picklist fields can be controlling fields but...
not dependent fields
the level of visibility
All organization data
custom multi select picklist

6. Standard objects examples
lead assignment rule
use everywhere rule
Solutions - Accounts - Opportunities
Google

7. List the places where Currency is specified
log in to SFDC Profile
50000
3 or more hours per day
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

8. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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9. What is Salesforce?
Force.com
Salesforce and Marketing Automation - Customer Support Management
search for public tags
List view

10. Create and manage letterheads and email templates
All users of SFDC who have access to campaigns objects
Components of the Console Tab
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Google

11. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
The running user does not have access to the dashboard folder
Accounts - Contacts - Leads - Solutions - and Custom objects
automatically maps
Territory Management

12. You can map a single column from the csv file to...
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
multiple fields in SFDC
can be different users
To use the campaign import wizards

13. A custom lead field can be mapped to...
territory management
before it is saved in Salesforce
User setting
One solution field

14. Users with access to opportunities as sales team members cannot...
extend sharing for those records
version control capabilities
Use cases for Web-to-Case
many to much

15. You can map a custom lead field...
must be between 5 and 50
Accounts - Contacts - Leads - Solutions - and Custom objects
to a case
territory management

16. As an admin - you can schedule regular data imports...
an error report after the loading
Field level security
using the data loader
The designated weblead owner gets an email

17. The size limit for documents uploaded is...
Show details and add events
make a field required
Summary or matrix (with at least one level of grouping)
5 MB

18. You can map a custom lead field to only one of the following objects at a single instance
Case
Account - Contacts - Opportunities
Value is always required
View all data

19. You can create _____________ directly from the csv import file.
be shared
parent.child relationships
A running user
Workflow rules

20. The administrator wants to track data over a period of time. Which graph would he use?
able to upgrade to other version
Line
Standard User
summary and matrix

21. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
1 day
Campaign Member or Contact Role
denied
Page layouts

22. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Use cases for Case Hierarchies
To use a Case Assignment

23. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Profile controls
Permissions
The email address of the user whose identify is being confirmed.
use everywhere rule

24. A role has a ________ relationship with users.
the new label value
many to many
anyone in the team
search for public tags

25. A workflow alert cannot be tracked...
the level of visibility
in activity history
used on an oppy
Difference between workflow rule and workflow approval process

26. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
Case Escalation Rule
Google
previously approved process

27. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
summary and matrix
an error report after the loading
cause data loss
Case Auto-Response Rule

28. The # of business hours that can be set for the organization to operate
Unlimited
log in to SFDC Profile
Lead - Contact - Solution
Skill requirements - Product categories - Customer types - Service levels

29. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Default Locale - Default Language - Default Time Zone
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Case Escalation Rule
IP address is unknown

30. When is it appropriate to use the Import Wizard vs. the Data Loader?
Forecasts
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
can be different users
own a record and not see it

31. Which one of these may be a controlling field and a dependent field?
Custom picklist
Field level security
previously approved process
web-to-lead

32. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
system administrator
Standard Field
Use cases for Email-to-Case
250

33. Name the standard applications in the list.
except Campaign
Marketing -Call Center
Any user can view all records that the running user role can view
web-to-lead

34. Where do active currencies live?
territory management
Custom objects - Field level security
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
250

35. Specifying a "running user" in dashboard means...
Custom picklist
delete the field
Any user can view all records that the running user role can view
an error report after the loading

36. To edit opportunity permission - where would you make the change?
to a case
dashboard components
Profile
other formula fields

37. List Dashboard component types
using the custom summary field
Metric - table - gauge - chart - S-Control - VF page
Standard users
same access to the document

38. Partner Portal: Users login to the web portal rather than through the...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
before it is saved in Salesforce
Role settings
salesforce.com portal

39. Custom summary formula on report...
5
references another summary formula
Skill requirements - Product categories - Customer types - Service levels
summary and matrix

40. Custom summary formulas are...
1 day
User setting
calculations on summary fields
There is only one record type in person account - There is no contact related list in person account

41. Which salesforce.com feature allows the org to capture ROI on online advertising?
build a custom forecast for the same
own a record and not see it
Google adwords
Manage Letterheads - Manage Public Templates - Edit HTML Templates

42. Who can view a campaign in SFDC?
reportable
Case
All users of SFDC who have access to campaigns objects
search for public tags

43. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Manage public documents
Salesforce CRM workflow
Show details and add events
Objects on managed packages

44. Recycle bin houses deleted data for...
the recycle bin
csv files
30 days
territory management

45. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
objects in a managed package
Basically - the Gmail model - all you data is stored on servers
YEAR(date_c) =YEAR(today())
The user loses all unsaved data after terminating the session

46. What is true about look up relationship?
able to upgrade to other version
Value is always required
other formula fields
System Administrator

47. You can use conditional highlighting for which types of reports?
summary and matrix reports
multiple fields in SFDC
can be different users
Standard User

48. You need which permission to specify a running user other than yourself?
All organization data
Profile controls
no limits
View all data

49. How does the Import Wizard perform matching when updating records?
Rcord type
Google adwords
Case queue
Salesforce ID

50. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
Create on solution
Metric - table - gauge - chart - S-Control - VF page
Salesforce and Marketing Automation - Customer Support Management