Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Users with access to opportunities as sales team members cannot...






2. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






3. As an admin - you can schedule regular data imports...






4. Applications are built on which platform?






5. When is it appropriate to use the Import Wizard vs. the Data Loader?






6. Where would you make changes in order to make default tabs visible?






7. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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8. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






9. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






10. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






11. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






12. Name three benefits of the cloud computing model.






13. The ____________ is a custom field that aggregates child record information in to the parent record.






14. History tracking can be performed on the following standard objects except...






15. What information in the user record cannot be captured without a custom field?






16. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






17. Your recycle bin record limit is _____times the MBs in your general storage






18. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






19. How many lead assignment rules can be active at one time?






20. Create and manage letterheads and email templates






21. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






22. You can use conditional highlighting for which types of reports?






23. When you configure search settings for your organization - the new value...






24. To edit opportunity permission - where would you make the change?






25. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






26. A lead has been converted. Where can we find the campaigns associated with it?






27. A public group is a grouping of all except...






28. Why do you create a web tab?






29. Show up to 2000 records in the record count display - Print up to 1000 records in print view






30. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






31. Reports that must be used to create dashboard components.






32. Which one of these may be a controlling field and a dependent field?






33. Available out of box - cannot be deleted (You can change the label name).






34. We cannot create sharing rules on...






35. Name three sources from which cases can be created.






36. Which graphs rely on grand total for dashboards?






37. Who can view campaigns?






38. Types of relationships that can exist between objects






39. What data can you request for in the weekly data export?






40. Record types are used to implement custom business processes by associating them to specific






41. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






42. List the type of case queues commonly used by call centers.






43. Name three settings on the Company Information page that administrators can edit.






44. What is true about look up relationship?






45. What is Salesforce?






46. What is the salesforce Console?






47. Sharing rules can be formed on the following except...






48. Opportunities and quotes are a part of which cloud?






49. The # of business hours that can be set for the organization to operate






50. Record types are not available in...