Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. As an admin - you can schedule regular data imports...
can be different users
5 MB
Business Hours
using the data loader

2. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Case queue
one language at a time
To capture unique data of the business
Edit and Read opportunity

3. Name the standard applications in the list.
30 days
Marketing -Call Center
All organization data
upgrade a managed application

4. Picklist dependency rules are __________ during import.
make a field required
salesforce.com portal
not enforced
Contract Manager

5. Opportunities and quotes are a part of which cloud?
System Administrator
The user loses all unsaved data after terminating the session
Business Hours
Sales Cloud

6. If the data validation at web to lead form fails - who will get the error report?
Call Support - Call Sales - Log a case online - Email Support
The user is not able to edit it because it is read-only
Permissions
The designated weblead owner gets an email

7. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
search for public tags
Give a list of campaigns that influenced the user
link to report
able to delete accounts

8. A workflow alert cannot be tracked...
in activity history
Default Locale - Default Language - Default Time Zone
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
multiple record types

9. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Field level security
Custom Field
controlling field for a dependent field
Set thresholds for report analysis

10. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
summary and matrix
One solution field
one language at a time

11. The documents tab does not contain...
territory management
version control capabilities
5 MB
Basically - the Gmail model - all you data is stored on servers

12. Record types are not available in...
the Professional Edition
Contract Manager
multiple fields in SFDC
Tabular reports

13. What is true about look up relationships?
5
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
5 MB
a campaign member

14. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
5 MB
Workflow rules
Use cases for Web-to-Case
Forecasts

15. The system ___________ std lead fields to standard account - contact - and oppy fields.
upgrade a managed application
Opportunity campaign related list - Contact campaign related list
own a record and not see it
automatically maps

16. Standard User Permissions + can edit - approve - activate and delete contracts
log in to SFDC Profile
1 day
Ideas
Contract Manager

17. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Create on solution
Workflows
A tab that combines a list view and related records into one screen with different frames.
automatically maps

18. Personal tags cannot...
own a record and not see it
YEAR(date_c) =YEAR(today())
be shared
search for public tags

19. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
make a field required
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
None of the users
before it is saved in Salesforce

20. The administrator wants to track data over a period of time. Which graph would he use?
Custom summary and matrix reports
many to many
30 days
Line

21. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
System Administrator profile and Marketing User Profile (import Leads)
Download AppExchange Packages
4000
Edit on solution

22. Users with access to opportunities as sales team members cannot...
Master-detail - many-to-many - lookup - hierarchical
extend sharing for those records
Export to excel
4k

23. Allows you to define different sets of picklist values for both standard and custom picklist.
300
Rcord type
Custom Field
To use the campaign import wizards

24. Custom summary formula on report...
Salesforce ID
references another summary formula
250
Contacts

25. How many lead assignment rules can be active at one time?
1
The Marketing User check box on the user profile page
can be different users
Elements within a Page Layout

26. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
All users
Line
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Field level security

27. You can map a custom lead field...
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
objects in a managed package
to a case
Rules and the use of Email Templates

28. If a standard object is renamed - the reports are renamed based on...
rollup summary field
denied
the new label value
dashboard components

29. Campaigns and opportunities have a _____________ relationship.
1
To display extended web content on SF window
many to much
Difference between workflow rule and workflow approval process

30. Determines the level of access to the dashboard data
To use Case Queues to manage Cases
salesforce.com portal
A running user
delete the field

31. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
many to many
Queue
The user loses all unsaved data after terminating the session
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

32. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Sales Team Role
tasks scheduled calendar events
lead conversion
Create a report

33. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Campaign Member or Contact Role
300
Profile controls
Standard User

34. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Use cases for Case Hierarchies
std price book or a price book
not dependent fields
Case queue

35. History tracking can be performed on the following standard objects except...
Forecasts
in activity history
Use cases for Email-to-Case
the new label value

36. There are _________ to new picklist or multi-select picklist values for any field during a single import
The running user does not have access to the dashboard folder
anyone in the team
no limits
many to much

37. Available out of box - cannot be deleted (You can change the label name).
an error report after the loading
Use cases for Case Hierarchies
User setting
Standard Field

38. What does a company profile contain?
own a record and not see it
Business Hours
denied
Fiscal year - Licenses - Language - locale - time zones

39. Sharing rules can be formed on the following except...
the record is saved/updated
Objects on managed packages
in activity history
upgrade a managed application

40. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
anyone in the team
To display extended web content on SF window
A tab that combines a list view and related records into one screen with different frames.

41. Who can view campaigns?
different types of sharing rules
Metric and gauge
All users
number from percentage

42. A lead has been converted. Where can we find the campaigns associated with it?
A running user
Opportunity campaign related list - Contact campaign related list
routed to a default lead creator via email
Contract Manager

43. In list view enhancements - users cannot export list results to...
other formula fields
To let the user select values in the view picklist
Case Escalation Rule
csv files

44. What is true about managed packages?
300
To capture unique data of the business
They are upgradeable
Rules and the use of Email Templates

45. Which information not captured on user record in Salesforce?
Insert - update - upsert - delete
A running user
lead assignment rule
Hire Date

46. What is the limit on the compiled size of the formula field?
4k
They are upgradeable
multiple record types
Marketing -Call Center

47. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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48. What is the number of values allowed in dependent pick list?
Case queue
300
in activity history
Profile

49. Where would you make changes in order to make default tabs visible?
The user loses all unsaved data after terminating the session
an error report after the loading
User setting
Solution Manager

50. Super User - Can customize and administer the application
System Administrator
The Marketing User profile
same access to the document
calculations on summary fields