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Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






2. There are _________ to new picklist or multi-select picklist values for any field during a single import






3. It is possible for a user to...






4. It is possible for a user to...






5. List the type of case queues commonly used by call centers.






6. When a case is deleted - following are deleted except






7. Changing the data type of an existing custom field can cause data loss while changing to...






8. Available out of box - cannot be deleted (You can change the label name).






9. Give an example of where a junction object is used between standard objects.






10. Create and manage letterheads and email templates






11. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






12. Picklist dependency rules are __________ during import.






13. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






14. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






15. You cannot delete a product that is...






16. All existing custom objects that were previously deployed will still be deployed when you....






17. Campaigns and opportunities have a _____________ relationship.






18. A custom multi-select pick list cannot be a...






19. Calendar and Task Activities are both...






20. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






21. When is a custom object created?






22. Used to escalate a case if it has not been resolved within a specified period of time.






23. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






24. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






25. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






26. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






27. Conditional formatting is available for...






28. Standard User Permissions + can manage published solutions + can manage solution categories






29. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






30. A role has a ________ relationship with users.






31. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






32. A _____________ cannot be the controlling field for a dependent field.






33. Field level security cannot be used to...






34. The size limit for documents uploaded is...






35. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






36. As an admin - you can schedule regular data imports...






37. While scheduling an email reports user specifies all except...






38. You can import only ___________ per CSV file.






39. How many roles can you create for your org?






40. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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41. The administrator wants to track data over a period of time. Which graph would he use?






42. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






43. What data can you export out of SFDC?






44. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






45. Managed package is always...






46. You can use conditional highlighting for which types of reports?






47. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






48. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






49. How many Editions are there in SFDC?






50. You can delete the _____________ that is on an oppy.







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