Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






2. Used to escalate a case if it has not been resolved within a specified period of time.






3. If using customizable forecasting - there is a seperate...






4. As a ________________ you can create page layout in the console and assign it to profiles.






5. Can only view records






6. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






7. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






8. Managed package is always...






9. How many Editions are there in SFDC?






10. What is the limit on the compiled size of the formula field?






11. When is it appropriate to use the Import Wizard vs. the Data Loader?






12. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






13. A _____________ cannot be the controlling field for a dependent field.






14. The ____________ is a custom field that aggregates child record information in to the parent record.






15. If the data validation at web to lead form fails - who will get the error report?






16. A custom summary formula cannot reference ____________ in an object.






17. We cannot create sharing rules on...






18. What is true about look up relationships?






19. Where would you make changes in order to make default tabs visible?






20. Determines the level of access to the dashboard data






21. What is the salesforce Console?






22. You can create _____________ directly from the csv import file.






23. Sharing rule: ________ that grant access to groups of users.






24. The # of business hours that can be set for the organization to operate






25. Standard User Permissions + can edit - approve - activate and delete contracts






26. How many lead assignment rules can be active at one time?






27. Custom objects are...






28. Picklist dependency rules are __________ during import.






29. A role controls __________ that users have to an organization's data.






30. Standard User Permissions + can import leads for the organization






31. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






32. Applications are built on which platform?






33. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






34. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






35. Charts - Tables - Metrics - Gauge






36. Two options for restricting access via IP Ranges






37. You cannot delete a product that is...






38. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






39. Changing the data type of an existing custom field can cause data loss while changing to...






40. You can import only ___________ per CSV file.






41. If a standard object is renamed - the reports are renamed based on...






42. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






43. As an admin - you can schedule regular data imports...






44. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






45. In conditional highlighting - how may maximum conditions are allowed per report?






46. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






47. Standard User Permissions + can manage published solutions + can manage solution categories






48. Inline editing updates the field when...






49. The account owner - opportunit owners - and case owners...






50. You can map a custom lead field to only one of the following objects at a single instance