Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Records in _____________ do not count against your organization's storage limits.
used on an oppy
the recycle bin
A tab that combines a list view and related records into one screen with different frames.
link to report

2. Record types are used to implement custom business processes by associating them to specific
Page layouts
Standard User
Create on solution
When a Lead is converted

3. If a standard object is renamed - the reports are renamed based on...
The email address of the user whose identify is being confirmed.
View all data
folder access level
the new label value

4. What can a user do an account record that has been manually shard read/write with him/her?
500
web-to-lead
View the account - Edit the account
The email address of the user whose identify is being confirmed.

5. Custom summary formulas are...
View the account - Edit the account
calculations on summary fields
parent.child relationships
Case queue

6. When you configure search settings for your organization - the new value...
web-to-lead
Rcord type
must be between 5 and 50
multiple record types

7. Picklist dependency rules are __________ during import.
not enforced
Summary and table
web-to-lead
View the account - Edit the account

8. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
When a Lead is converted
YEAR(date_c) =YEAR(today())
anyone in the team
salesforce.com portal

9. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
must be between 5 and 50
std price book or a price book
4000
Tabular reports

10. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Workflow rules
using the data loader
One solution field

11. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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12. How would an administrator modify lookup records in a console layout?
Mini Page Layout
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Automated rules
Solutions - Accounts - Opportunities

13. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
using the custom summary field
Case queue
Workflows
routed to a default lead creator via email

14. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
custom multi select picklist
the Professional Edition
The running user does not have access to the dashboard folder
Profile

15. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
To use a Case Assignment
Set thresholds for report analysis
Show details and add events
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

16. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
log in to SFDC Profile
automatically maps
able to upgrade to other version

17. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
IP address is unknown
Rcord type
able to delete accounts
an error report after the loading

18. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
YEAR(date_c) =YEAR(today())
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Edit and Read opportunity
Basically - the Gmail model - all you data is stored on servers

19. How many roles can you create for your org?
500
the Professional Edition
Line
references another summary formula

20. An account team can be added by all except...
Components of the Console Tab
anyone in the team
previously approved process
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

21. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Field level security
the Professional Edition
5 MB
To use Case Queues to manage Cases

22. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
automatically maps
Marketing User
lead assignment rule
Standard User

23. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Edit and Read opportunity
Case Auto-Response Rule
Workflow rules
Google adwords

24. You must create the business process before creating record types for each of these objects...
except Campaign
Sales Team Role
All organization data
multiple record types

25. Managed package is always...
The designated weblead owner gets an email
salesforce.com portal
Salesforce ID
able to upgrade to other version

26. Who can view a campaign in SFDC?
Hire date
All users of SFDC who have access to campaigns objects
Business Hours
Google

27. The size limit for documents uploaded is...
Objects on managed packages
std price book or a price book
5 MB
Solution Manager

28. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
Use cases for Case Hierarchies
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
version control capabilities

29. A workflow alert cannot be tracked...
in activity history
std price book or a price book
40
build a custom forecast for the same

30. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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31. ____________ is available for custom fiscal years.
Salesforce ID
Difference between workflow rule and workflow approval process
log in to SFDC Profile
Custom forecasting

32. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
calculations on summary fields
csv files
using the custom summary field
automatically maps

33. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
the new label value
To use the campaign import wizards
Summary and table
The user loses all unsaved data after terminating the session

34. Dated exchange rates can be set in the time range of...
Solutions - Accounts - Opportunities
using the custom summary field
different types of sharing rules
As short as a day and as long as a forever

35. The # of business hours that can be set for the organization to operate
Marketing User
Components of the Console Tab
System Administrator profile and Marketing User Profile (import Leads)
Unlimited

36. You can use conditional highlighting for which types of reports?
Use cases for Email-to-Case
summary and matrix reports
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
upgrade a managed application

37. It is possible for a user to...
own a record and not see it
Line
The email address of the user whose identify is being confirmed.
Salesforce and Marketing Automation - Customer Support Management

38. The system ___________ std lead fields to standard account - contact - and oppy fields.
To display extended web content on SF window
Profile controls
automatically maps
Basically - the Gmail model - all you data is stored on servers

39. The account owner - opportunit owners - and case owners...
Standard User
can be different users
Gets assigned to lead owner's territory
automatically maps

40. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
multiple record types
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Profile controls
Contacts

41. Standard objects examples
Solutions - Accounts - Opportunities
Use cases for Case Hierarchies
number from percentage
All organization data

42. Users can _____________ from the sidebar and advanced search
Default Locale - Default Language - Default Time Zone
List view
search for public tags
summary and matrix reports

43. When is a custom object created?
Fiscal year - Licenses - Language - locale - time zones
To capture unique data of the business
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
be shared

44. A delegated approver can revoke a...
Mini Page Layout
previously approved process
forecast role hierarchy
Opportunity campaign related list - Contact campaign related list

45. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Workflow rules
to a case
version control capabilities

46. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Custom forecasting
different types of sharing rules
same access to the document
except Campaign

47. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
tasks scheduled calendar events
link to report
Territory Management
components of a profile

48. Custom fiscal year works on a define once and...
Read-Only
5 MB
use everywhere rule
Tabular reports

49. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Read-Only
To use Case Queues to manage Cases
5 MB

50. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
same access to the document
Master-detail - many-to-many - lookup - hierarchical
automatically maps