Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
3 or more hours per day
Contract Manager
cause data loss
links two objects together

2. Available out of box - cannot be deleted (You can change the label name).
Profile controls
Manage public documents
many to many
Standard Field

3. What is true about look up relationship?
Use cases for Email-to-Case
Value is always required
The email address of the user whose identify is being confirmed.
Hire Date

4. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Salesforce ID
used on an oppy
250

5. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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6. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
different types of sharing rules
summary and matrix
lead assignment rule
able to upgrade to other version

7. Applications are built on which platform?
automatically maps
The email address of the user whose identify is being confirmed.
summary and matrix
Force.com

8. What data can you export out of SFDC?
rollup summary field
All organization data
One solution field
All users of SFDC who have access to campaigns objects

9. The create new folder link will only be visible to users with which permission?
Manage public documents
can be different users
Case Escalation Rule
40

10. Inline editing updates the field when...
the record is saved/updated
conditional highlighting
All organization data
Manage public documents

11. Conditional formatting is available for...
multiple record types
A running user
Summary and table
Automated rules

12. May be used to group related cases - or to split one case into many different parts.
own a record and not see it
30 days
tasks scheduled calendar events
Use cases for Case Hierarchies

13. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
system administrator
1 day
a campaign member
Use cases for Email-to-Case

14. During a lead import - you can choose to enable ___________ as part of the import.
the recycle bin
no limits
active assignment rules
Custom Field

15. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
System Administrator profile and Marketing User Profile (import Leads)
Elements within a Page Layout
objects in a managed package
be shared

16. How many Editions are there in SFDC?
the new label value
Objects on managed packages
5
Use cases for Email-to-Case

17. In conditional highlighting - how may maximum conditions are allowed per report?
3 or more hours per day
3
5 MB
components of a profile

18. When a case is deleted - following are deleted except
Case tasks
used on an oppy
List view
Queue

19. To edit opportunity permission - where would you make the change?
Google
The user loses all unsaved data after terminating the session
500
Profile

20. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
tasks scheduled calendar events
User setting
able to delete accounts
using the data loader

21. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
To use the campaign import wizards
extend sharing for those records
Edit and Read opportunity
territory management

22. Where do active currencies live?
your organization's workflow
version control capabilities
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
can be different users

23. The administrator wants to track data over a period of time. Which graph would he use?
components of a profile
the record is saved/updated
A running user
Line

24. When you configure search settings for your organization - the new value...
Hire date
Google
must be between 5 and 50
search for public tags

25. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
To use Case Queues to manage Cases
Hire Date
Business Hours
lead assignment rule

26. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
lead assignment rule
Case queue
std price book or a price book
1

27. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
A running user
Create on solution
Manage Letterheads - Manage Public Templates - Edit HTML Templates

28. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
Objects on managed packages
extend sharing for those records
Elements within a Page Layout

29. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
3 or more hours per day
Business Hours
The user is not able to edit it because it is read-only
Give a list of campaigns that influenced the user

30. What can stop a scheduled report-dashboard run?
Business Hours
The running user does not have access to the dashboard folder
User setting
anyone in the team

31. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Sales Cloud
routed to a default lead creator via email
Download AppExchange Packages
different types of sharing rules

32. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Case
using the custom summary field
many to much
Custom picklist

33. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
one language at a time
in activity history
Create on solution
Rules and the use of Email Templates

34. Which graphs rely on grand total for dashboards?
own a record and not see it
Metric and gauge
Create on solution
build a custom forecast for the same

35. While scheduling an email reports user specifies all except...
link to report
an error report after the loading
no limits
one language at a time

36. Opportunities and quotes are a part of which cloud?
Business Hours
make a field required
Sales Cloud
summary and matrix

37. A role has a ________ relationship with users.
Workflow rules
many to many
components of a profile
salesforce.com portal

38. You cannot delete a product that is...
Workflow rules
used on an oppy
Elements within a Page Layout
Marketing -Call Center

39. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Manage public documents
The designated weblead owner gets an email
Custom Field
Workflow rules

40. How would an administrator modify lookup records in a console layout?
Mini Page Layout
system administrator
Any user can view all records that the running user role can view
routed to a default lead creator via email

41. As a ________________ you can create page layout in the console and assign it to profiles.
Difference between workflow rule and workflow approval process
Role settings
system administrator
summary and matrix reports

42. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
Profile
Download AppExchange Packages
View all data

43. Specifying a "running user" in dashboard means...
must be between 5 and 50
Any user can view all records that the running user role can view
Hire date
Rules and the use of Email Templates

44. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Standard users
territory management
one language at a time
Difference between workflow rule and workflow approval process

45. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
the Professional Edition
able to upgrade to other version
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

46. Which one of these may be a controlling field and a dependent field?
To use Case Queues to manage Cases
Custom picklist
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Ideas

47. List the functions of the Data Loader
custom multi select picklist
conditional highlighting
1
Insert - update - upsert - delete

48. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
forecast role hierarchy
3 or more hours per day
Force.com
Salesforce CRM workflow

49. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
make a field required
1 day
Standard users
50000

50. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
Unlimited
Use cases for Case Hierarchies
Permissions