Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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2. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
250
components of a profile
denied

3. Give an example of a one-to many relationship between standard objects.
System Administrator
Solutions - Accounts - Opportunities
automatically maps
Accounts to Opportunities - or Contacts to Cases

4. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
4k
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
previously approved process

5. Recycle bin houses deleted data for...
Business Hours
dashboard components
30 days
5

6. Two options for restricting access via IP Ranges
number from percentage
custom multi select picklist
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
an error report after the loading

7. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
50000
Standard User
Summary and table

8. The create new folder link will only be visible to users with which permission?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Accounts to Opportunities - or Contacts to Cases
Default Locale - Default Language - Default Time Zone
Manage public documents

9. Used to escalate a case if it has not been resolved within a specified period of time.
active assignment rules
Case Escalation Rule
Account - Contacts - Opportunities
Solutions - Accounts - Opportunities

10. Inline editing updates the field when...
Create a report
Business Hours
the record is saved/updated
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

11. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
previously approved process
before it is saved in Salesforce
number from percentage
territory management

12. Specifying a "running user" in dashboard means...
Google adwords
Any user can view all records that the running user role can view
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
routed to a default lead creator via email

13. Error on failed web to lead validation is...
Default Locale - Default Language - Default Time Zone
routed to a default lead creator via email
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Metric and gauge

14. As an admin - you can schedule regular data imports...
delete the field
previously approved process
Page layouts
using the data loader

15. The administrator wants to track data over a period of time. Which graph would he use?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
folder access level
Line
Case Auto-Response Rule

16. May be used to group related cases - or to split one case into many different parts.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Use cases for Email-to-Case
Use cases for Case Hierarchies
Case queue

17. The size limit for documents uploaded is...
multiple record types
The running user does not have access to the dashboard folder
5 MB
The user is not able to edit it because it is read-only

18. When a case is deleted - following are deleted except
Standard users
Salesforce ID
Case tasks
not dependent fields

19. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
The designated weblead owner gets an email
Difference between workflow rule and workflow approval process
to a case

20. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
lead conversion
Default Locale - Default Language - Default Time Zone
your organization's workflow

21. It is possible for a user to...
own a record and not see it
summary and matrix reports
YEAR(date_c) =YEAR(today())
None of the users

22. When you configure search settings for your organization - the new value...
A running user
tasks scheduled calendar events
must be between 5 and 50
many to much

23. What is true about look up relationships?
User can log out all unsaved data is lost
Custom forecasting
Give a list of campaigns that influenced the user
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

24. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
parent.child relationships
Automated rules
cause data loss
Manage Letterheads - Manage Public Templates - Edit HTML Templates

25. Available out of box - cannot be deleted (You can change the label name).
Manage public documents
Marketing -Call Center
Line
Standard Field

26. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
rollup summary field
50000
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
link to report

27. Which of these are inherited from objects on homepage in a console layout?
Solution Manager
forecast role hierarchy
Custom summary and matrix reports
Custom objects - Field level security

28. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Master-detail - many-to-many - lookup - hierarchical
Create on solution
Business Hours
API

29. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
All organization data
the new label value
search for public tags
build a custom forecast for the same

30. A workflow alert cannot be tracked...
Page layouts
in activity history
Solutions - Accounts - Opportunities
1 day

31. A public group is a grouping of all except...
To let the user select values in the view picklist
Queue
Role settings
no limits

32. You need which permission to specify a running user other than yourself?
in activity history
Salesforce and Marketing Automation - Customer Support Management
log in to SFDC Profile
View all data

33. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
territory management
3 or more hours per day
using the custom summary field
Marketing User

34. Name the standard applications in the list.
Marketing -Call Center
anyone in the team
Download AppExchange Packages
Show details and add events

35. History tracking can be performed on the following standard objects except...
A tab that combines a list view and related records into one screen with different frames.
Custom forecasting
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Forecasts

36. A custom lead field can be mapped to...
own a record and not see it
One solution field
lead assignment rule
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

37. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
active assignment rules
YEAR(date_c) =YEAR(today())
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

38. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
other formula fields
300
the recycle bin

39. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
be shared
log in to SFDC Profile
When a Lead is converted

40. Reports that must be used to create dashboard components.
Automated rules
Ideas
300
Custom summary and matrix reports

41. Record types are used to implement custom business processes by associating them to specific
Page layouts
your organization's workflow
Custom objects - Field level security
The email address of the user whose identify is being confirmed.

42. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
4k
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Use cases for Web-to-Case

43. Author and the owner do not have the...
The user loses all unsaved data after terminating the session
1 day
same access to the document
The Marketing User profile

44. What is true about managed packages?
used on an oppy
They are upgradeable
Metric - table - gauge - chart - S-Control - VF page
Edit on solution

45. Create ads that display on search engines is possible in SFDC using...
Opportunity campaign related list - Contact campaign related list
salesforce.com portal
Google
not enforced

46. Which information not captured on user record in Salesforce?
Hire Date
4000
Tabular reports
many to many

47. Changing the data type of an existing custom field can cause data loss while changing to...
Value is always required
number from percentage
Case Auto-Response Rule
multiple fields in SFDC

48. Field level security cannot be used to...
5 MB
make a field required
Line
the new label value

49. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
own a record and not see it
Create a report
Edit and Read opportunity
Standard users

50. What does a company profile contain?
Create on solution
Fiscal year - Licenses - Language - locale - time zones
All users of SFDC who have access to campaigns objects
Give a list of campaigns that influenced the user