Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
automatically maps
The Marketing User check box on the user profile page
Marketing User
search for public tags

2. ____________ is available for custom fiscal years.
able to upgrade to other version
Lead - Contact - Solution
Skill requirements - Product categories - Customer types - Service levels
Custom forecasting

3. Reports that must be used to create dashboard components.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
A running user
To let the user select values in the view picklist
Custom summary and matrix reports

4. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
not dependent fields
50000
The user loses all unsaved data after terminating the session
search for public tags

5. You can map a custom lead field to only one of the following objects at a single instance
Tabular reports
Account - Contacts - Opportunities
cause data loss
Campaign Member or Contact Role

6. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Role settings
no limits
None of the users
Download AppExchange Packages

7. You can import only ___________ per CSV file.
system administrator
to a case
one language at a time
View all data

8. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Give a list of campaigns that influenced the user
Elements within a Page Layout
except Campaign
None of the users

9. Users can _____________ from the sidebar and advanced search
IP address is unknown
Metric and gauge
search for public tags
rollup summary field

10. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
web-to-lead
Hire date
extend sharing for those records
To use a Case Assignment

11. Where would you make changes in order to make default tabs visible?
User setting
territory management
Custom Field
3 or more hours per day

12. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Case Auto-Response Rule
Metric and gauge

13. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
Skill requirements - Product categories - Customer types - Service levels
folder access level
link to report

14. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
Sales Team Role
Create a report
As short as a day and as long as a forever

15. Business process is available in following objects: _______________
summary and matrix
Show details and add events
Profile
Lead - Contact - Solution

16. Standard objects examples
to a case
Solutions - Accounts - Opportunities
extend sharing for those records
Campaign Member or Contact Role

17. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
4000
Permissions
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

18. All existing custom objects that were previously deployed will still be deployed when you....
30 days
in activity history
Marketing User
upgrade a managed application

19. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
territory management
Difference between workflow rule and workflow approval process
Case Escalation Rule
Salesforce ID

20. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
Solution Manager
Standard Field
make a field required

21. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
delete the field
rollup summary field
Profile

22. An account team can be added by all except...
own a record and not see it
anyone in the team
4000
based on their profile

23. Can view - edit and delete their own records
different types of sharing rules
Edit on solution
300
Standard User

24. The documents tab does not contain...
tasks scheduled calendar events
A tab that combines a list view and related records into one screen with different frames.
version control capabilities
Metric and gauge

25. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
extend sharing for those records
Manage Letterheads - Manage Public Templates - Edit HTML Templates
objects in a managed package
4000

26. It is possible for a user to...
own a record and not see it
no limits
use everywhere rule
tasks scheduled calendar events

27. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Custom Field
Business Hours
Use cases for Web-to-Case
no limits

28. We cannot create sharing rules on...
objects in a managed package
30 days
reportable
To use Case Queues to manage Cases

29. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
use everywhere rule
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Territory Management
Difference between workflow rule and workflow approval process

30. ______________ will not give access to opportunity records that was previously a restricted account.
Basically - the Gmail model - all you data is stored on servers
Adding a user to the sales team group
Google
To use the campaign import wizards

31. In list view enhancements - users cannot export list results to...
Elements within a Page Layout
reportable
csv files
previously approved process

32. You can create _____________ directly from the csv import file.
View the account - Edit the account
parent.child relationships
3
Metric - table - gauge - chart - S-Control - VF page

33. A delegated approver can revoke a...
All organization data
YEAR(date_c) =YEAR(today())
previously approved process
Insert - update - upsert - delete

34. Which of the following does not need business process?
The user is not able to edit it because it is read-only
based on their profile
Contacts
Field level security

35. List the type of case queues commonly used by call centers.
Value is always required
Skill requirements - Product categories - Customer types - Service levels
Ideas
own a record and not see it

36. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Automated rules
IP address is unknown
5 MB

37. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
reportable
All organization data
denied
300

38. Records in _____________ do not count against your organization's storage limits.
extend sharing for those records
50000
the recycle bin
The email address of the user whose identify is being confirmed.

39. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
extend sharing for those records
5
None of the users

40. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Business Hours
Standard Field
Case tasks
lead assignment rule

41. Two options for restricting access via IP Ranges
Hire Date
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Sales Team Role
Default Locale - Default Language - Default Time Zone

42. May be used to group related cases - or to split one case into many different parts.
number from percentage
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
used on an oppy
Use cases for Case Hierarchies

43. It is possible for a user to...
A tab that combines a list view and related records into one screen with different frames.
Elements within a Page Layout
previously approved process
own a record and not see it

44. To edit opportunity permission - where would you make the change?
Force.com
Profile
active assignment rules
Fiscal year - Licenses - Language - locale - time zones

45. While scheduling an email reports user specifies all except...
link to report
Force.com
250
one language at a time

46. If using customizable forecasting - there is a seperate...
forecast role hierarchy
Accounts - Contacts - Leads - Solutions - and Custom objects
Fiscal year - Licenses - Language - locale - time zones
able to upgrade to other version

47. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
using the custom summary field
Any user can view all records that the running user role can view
tasks scheduled calendar events
build a custom forecast for the same

48. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
Standard User
View the account - Edit the account
make a field required

49. How many Editions are there in SFDC?
5
Standard User
Sales Team Role
The Marketing User check box on the user profile page

50. What objects may be imported or updated using the Import Wizard?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
User setting
Accounts - Contacts - Leads - Solutions - and Custom objects
40