Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. You can map a single column from the csv file to...






2. Custom fiscal year works on a define once and...






3. Determines the level of access to the dashboard data






4. What is true about look up relationships?






5. Your recycle bin record limit is _____times the MBs in your general storage






6. May be used to group related cases - or to split one case into many different parts.






7. You can import only ___________ per CSV file.






8. Why do you create a web tab?






9. You can use _______________ for summary and matrix reporting only.






10. In order to implement more than one business process - ____________must also be implemented.






11. Which of the following does not need business process?






12. ______________ will not give access to opportunity records that was previously a restricted account.






13. You can use conditional highlighting for which types of reports?






14. Calendar and Task Activities are both...






15. You cannot delete a product that is...






16. Two options for restricting access via IP Ranges






17. The size limit for documents uploaded is...






18. What is the salesforce Console?






19. You can create _____________ directly from the csv import file.






20. If the lead has a record type - the default record type of the new owner is assigned to records created during...






21. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






22. An online form to capture lead information - Email template response content published on your web site.






23. Campaigns and opportunities have a _____________ relationship.






24. What can stop a scheduled report-dashboard run?






25. List Dashboard component types






26. A custom summary formula cannot reference ____________ in an object.






27. You can map a custom lead field to only one of the following objects at a single instance






28. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






29. Record types are used to implement custom business processes by associating them to specific






30. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






31. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






32. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






33. The create new folder link will only be visible to users with which permission?






34. Charts - Tables - Metrics - Gauge






35. The size limit for documents uploaded is...






36. What data can you request for in the weekly data export?






37. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






38. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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39. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






40. Conditional formatting is available for...






41. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






42. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






43. Used to escalate a case if it has not been resolved within a specified period of time.






44. It is possible for a user to...






45. To edit opportunity permission - where would you make the change?






46. Allows you to define different sets of picklist values for both standard and custom picklist.






47. A custom multi-select pick list cannot be a...






48. Standard User Permissions + can manage published solutions + can manage solution categories






49. Recycle bin houses deleted data for...






50. Newsletter Settings: To which email address does Salesforce CRM send an activation message?