Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Sharing rule: ________ that grant access to groups of users.
Automated rules
Hire Date
components of a profile
View all data

2. Calendar and Task Activities are both...
Give a list of campaigns that influenced the user
Google
not dependent fields
tasks scheduled calendar events

3. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Summary and table
System Administrator
Contract Manager
List view

4. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
your organization's workflow
Standard Field
using the data loader

5. As a ________________ you can create page layout in the console and assign it to profiles.
Default Locale - Default Language - Default Time Zone
Opportunity campaign related list - Contact campaign related list
system administrator
Hire date

6. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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7. Custom objects are...
build a custom forecast for the same
To use a Case Assignment
reportable
version control capabilities

8. The maximum # of time trigger actions
40
Solutions - Accounts - Opportunities
Any user can view all records that the running user role can view
version control capabilities

9. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
able to delete accounts
Manage public documents
Workflow rules

10. Create and manage letterheads and email templates
automatically maps
web-to-lead
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

11. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
objects in a managed package
Any user can view all records that the running user role can view
able to upgrade to other version

12. How many lead assignment rules can be active at one time?
anyone in the team
1
Use cases for Email-to-Case
calculations on summary fields

13. A record of contact with customer support. A customer is reporting a problem or asking a question.
Standard Field
Case
links two objects together
Profile

14. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
automatically maps
Line
Field level security
Configure the settings and rules for Case processing - including Business Hours - and Escalation

15. Personal tags cannot...
be shared
previously approved process
List view
in activity history

16. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
multiple fields in SFDC
to a case
version control capabilities

17. What information in the user record cannot be captured without a custom field?
3
Case Escalation Rule
System Administrator profile and Marketing User Profile (import Leads)
Hire date

18. List the type of case queues commonly used by call centers.
std price book or a price book
Skill requirements - Product categories - Customer types - Service levels
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Contract Manager

19. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Edit and Read opportunity
using the custom summary field
Accounts to Opportunities - or Contacts to Cases
upgrade a managed application

20. An online form to capture lead information - Email template response content published on your web site.
Create a report
web-to-lead
Components of the Console Tab
Hire Date

21. We cannot create sharing rules on...
objects in a managed package
one language at a time
Rcord type
use everywhere rule

22. What is true about managed packages?
They are upgradeable
None of the users
web-to-lead
number from percentage

23. Records in _____________ do not count against your organization's storage limits.
the recycle bin
multiple record types
As short as a day and as long as a forever
summary and matrix reports

24. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Account - Contacts - Opportunities
Manage public documents
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
conditional highlighting

25. Field level security cannot be used to...
Profile controls
make a field required
link to report
make a field required

26. A custom lead field can be mapped to...
One solution field
using the custom summary field
Contract Manager
references another summary formula

27. You need which permission to specify a running user other than yourself?
View all data
Edit and Read opportunity
Metric and gauge
Mini Page Layout

28. Business process is available in following objects: _______________
Lead - Contact - Solution
Case
the new label value
an error report after the loading

29. Conditional highlighting is used only in...
Marketing -Call Center
active assignment rules
summary and matrix
csv files

30. Which information not captured on user record in Salesforce?
Any user can view all records that the running user role can view
View all data
forecast role hierarchy
Hire Date

31. List the places where Currency is specified
Automated rules
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
automatically maps
links two objects together

32. Changing the data type of an existing custom field can cause data loss while changing to...
User can log out all unsaved data is lost
Elements within a Page Layout
System Administrator profile and Marketing User Profile (import Leads)
number from percentage

33. You can import only ___________ per CSV file.
Hire date
Workflow rules
one language at a time
Components of the Console Tab

34. A public group is a grouping of all except...
300
Standard Field
Ideas
Queue

35. You can customize Profile to restrict users' ability to...
multiple fields in SFDC
summary and matrix reports
log in to SFDC Profile
System Administrator profile and Marketing User Profile (import Leads)

36. If the lead has a record type - the default record type of the new owner is assigned to records created during...
based on their profile
Manage public documents
lead conversion
Custom forecasting

37. Page Layout - Field level security - Record Types
1 day
components of a profile
custom multi select picklist
Standard User

38. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
your organization's workflow
Metric and gauge
parent.child relationships

39. It is possible for a user to...
be shared
calculations on summary fields
own a record and not see it
Master-detail - many-to-many - lookup - hierarchical

40. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
5 MB
3 or more hours per day
Edit and Read opportunity
Download AppExchange Packages

41. A delegated approver can revoke a...
Create a report
300
Territory Management
previously approved process

42. Name the standard applications in the list.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Marketing -Call Center
All users
Google

43. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
All organization data
Account - Contacts - Opportunities
csv files

44. Your recycle bin record limit is _____times the MBs in your general storage
different types of sharing rules
Salesforce ID
anyone in the team
250

45. List Dashboard component types
Metric - table - gauge - chart - S-Control - VF page
Salesforce ID
able to upgrade to other version
Components of the Console Tab

46. The size limit for documents uploaded is...
5 MB
std price book or a price book
the level of visibility
conditional highlighting

47. Record types are not available in...
Unlimited
Adding a user to the sales team group
Create a report
the Professional Edition

48. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
summary and matrix reports
Fiscal year - Licenses - Language - locale - time zones
Basically - the Gmail model - all you data is stored on servers

49. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Contacts
Case Auto-Response Rule
own a record and not see it
many to much

50. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Salesforce ID
The user is not able to edit it because it is read-only
Permissions
There is only one record type in person account - There is no contact related list in person account