Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
None of the users
Create a report
folder access level

2. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Hire Date
Download AppExchange Packages
Create a report
used on an oppy

3. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Metric and gauge
List view
Custom forecasting
the new label value

4. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
Metric and gauge
All organization data
Use cases for Web-to-Case

5. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
be shared
Account - Contacts - Opportunities
Profile
Metric - table - gauge - chart - S-Control - VF page

6. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Google
Sales Team Role
able to delete accounts
different types of sharing rules

7. When is it appropriate to use the Import Wizard vs. the Data Loader?
multiple fields in SFDC
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Standard users
Case Escalation Rule

8. How would an administrator modify lookup records in a console layout?
used on an oppy
in activity history
Sales Team Role
Mini Page Layout

9. You can delete the _____________ that is on an oppy.
std price book or a price book
4000
the new label value
List view

10. You can map a custom lead field...
build a custom forecast for the same
to a case
Basically - the Gmail model - all you data is stored on servers
Permissions

11. What is the limit on the compiled size of the formula field?
4k
To use the campaign import wizards
calculations on summary fields
links two objects together

12. Campaigns and opportunities have a _____________ relationship.
Mini Page Layout
Standard Field
many to much
calculations on summary fields

13. Which one of these may be a controlling field and a dependent field?
web-to-lead
Custom picklist
Accounts to Opportunities - or Contacts to Cases
Territory Management

14. The documents tab does not contain...
rollup summary field
version control capabilities
The email address of the user whose identify is being confirmed.
The running user does not have access to the dashboard folder

15. The system ___________ std lead fields to standard account - contact - and oppy fields.
Field level security
automatically maps
Google adwords
conditional highlighting

16. What can stop a scheduled report-dashboard run?
Basically - the Gmail model - all you data is stored on servers
the Professional Edition
Master-detail - many-to-many - lookup - hierarchical
The running user does not have access to the dashboard folder

17. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
previously approved process
be shared
Skill requirements - Product categories - Customer types - Service levels

18. Users with access to opportunities as sales team members cannot...
extend sharing for those records
lead conversion
link to report
Fiscal year - Licenses - Language - locale - time zones

19. An account team can be added by all except...
Components of the Console Tab
own a record and not see it
anyone in the team
able to delete accounts

20. The create new folder link will only be visible to users with which permission?
Rcord type
Manage public documents
before it is saved in Salesforce
The running user does not have access to the dashboard folder

21. You cannot delete a product that is...
used on an oppy
parent.child relationships
Rules and the use of Email Templates
Download AppExchange Packages

22. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Metric - table - gauge - chart - S-Control - VF page
Lead - Contact - Solution
Territory Management

23. When you configure search settings for your organization - the new value...
must be between 5 and 50
make a field required
search for public tags
Gets assigned to lead owner's territory

24. Give an example of a one-to many relationship between standard objects.
Sales Team Role
Territory Management
API
Accounts to Opportunities - or Contacts to Cases

25. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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26. Your recycle bin record limit is _____times the MBs in your general storage
250
Case tasks
Marketing -Call Center
Create a report

27. What information in the user record cannot be captured without a custom field?
Sales Team Role
Show details and add events
not enforced
Hire date

28. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
Marketing User
Workflow rules
The running user does not have access to the dashboard folder

29. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
YEAR(date_c) =YEAR(today())
To use Case Queues to manage Cases
Read-Only
Difference between workflow rule and workflow approval process

30. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
an error report after the loading
Edit and Read opportunity
They are upgradeable
Show details and add events

31. All existing custom objects that were previously deployed will still be deployed when you....
50000
automatically maps
Show details and add events
upgrade a managed application

32. History tracking can be performed on the following standard objects except...
50000
not enforced
std price book or a price book
Forecasts

33. The account owner - opportunit owners - and case owners...
rollup summary field
using the custom summary field
can be different users
lead conversion

34. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Lead - Contact - Solution
IP address is unknown
conditional highlighting
Accounts - Contacts - Leads - Solutions - and Custom objects

35. What can a user do an account record that has been manually shard read/write with him/her?
Use cases for Email-to-Case
IP address is unknown
must be between 5 and 50
View the account - Edit the account

36. Name three benefits of the cloud computing model.
Manage public documents
Metric and gauge
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Tabular reports

37. When a case is deleted - following are deleted except
Case tasks
The designated weblead owner gets an email
The user loses all unsaved data after terminating the session
Marketing -Call Center

38. It is possible for a user to...
own a record and not see it
active assignment rules
Custom objects - Field level security
When a Lead is converted

39. A role controls __________ that users have to an organization's data.
User can log out all unsaved data is lost
30 days
the level of visibility
Territory Management

40. If a standard object is renamed - the reports are renamed based on...
automatically maps
the new label value
Territory Management
Ideas

41. The size limit for documents uploaded is...
30 days
5 MB
version control capabilities
Accounts - Contacts - Leads - Solutions - and Custom objects

42. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Google
Standard Field
4k
able to delete accounts

43. What does a company profile contain?
be shared
rollup summary field
To use a Case Assignment
Fiscal year - Licenses - Language - locale - time zones

44. Partner Portal: Users login to the web portal rather than through the...
active assignment rules
a campaign member
salesforce.com portal
Lead - Contact - Solution

45. The # of business hours that can be set for the organization to operate
Use cases for Case Hierarchies
the record is saved/updated
Unlimited
Create on solution

46. Users can _____________ from the sidebar and advanced search
250
csv files
Case queue
search for public tags

47. Allows you to define different sets of picklist values for both standard and custom picklist.
Case Auto-Response Rule
references another summary formula
own a record and not see it
Rcord type

48. Which report formats must be used to create dashboard components?
The running user does not have access to the dashboard folder
Contacts
upgrade a managed application
Summary or matrix (with at least one level of grouping)

49. Available out of box - cannot be deleted (You can change the label name).
the Professional Edition
Objects on managed packages
Standard Field
reportable

50. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Business Hours
Use cases for Email-to-Case
The Marketing User check box on the user profile page
Fiscal year - Licenses - Language - locale - time zones