Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Standard objects examples
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Solutions - Accounts - Opportunities
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Queue

2. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Case queue
Hire Date
different types of sharing rules
Accounts - Contacts - Leads - Solutions - and Custom objects

3. What objects may be imported or updated using the Import Wizard?
3 or more hours per day
Case
Gets assigned to lead owner's territory
Accounts - Contacts - Leads - Solutions - and Custom objects

4. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Edit on solution
Profile controls
rollup summary field

5. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
Custom objects - Field level security
Standard users
Elements within a Page Layout

6. You can use conditional highlighting for which types of reports?
Components of the Console Tab
5
summary and matrix reports
Rules and the use of Email Templates

7. A role has a ________ relationship with users.
many to many
300
Custom Field
except Campaign

8. It is possible for a user to...
None of the users
To capture unique data of the business
own a record and not see it
use everywhere rule

9. You can map a single column from the csv file to...
Set thresholds for report analysis
multiple fields in SFDC
Show details and add events
Fiscal year - Licenses - Language - locale - time zones

10. Give an example of a one-to many relationship between standard objects.
calculations on summary fields
To use Case Queues to manage Cases
Custom objects - Field level security
Accounts to Opportunities - or Contacts to Cases

11. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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12. An online form to capture lead information - Email template response content published on your web site.
lead conversion
Campaign Member or Contact Role
Territory Management
web-to-lead

13. Custom summary formulas are...
5 MB
lead conversion
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
calculations on summary fields

14. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
anyone in the team
API
one language at a time

15. You can use _______________ for summary and matrix reporting only.
Summary or matrix (with at least one level of grouping)
many to many
conditional highlighting
Difference between workflow rule and workflow approval process

16. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
search for public tags
no limits
1

17. When a case is deleted - following are deleted except
Case tasks
build a custom forecast for the same
version control capabilities
Use cases for Email-to-Case

18. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
before it is saved in Salesforce
Standard User
Forecasts

19. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
4k
previously approved process

20. Which information not captured on user record in Salesforce?
make a field required
automatically maps
Hire Date
parent.child relationships

21. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
Components of the Console Tab
log in to SFDC Profile
Business Hours

22. You can then associate each business process with one or more record types and make it available to users...
Force.com
based on their profile
different types of sharing rules
Campaign Member or Contact Role

23. In list view enhancements - users cannot export list results to...
Sales Team Role
Salesforce ID
csv files
User can log out all unsaved data is lost

24. What is true about managed packages?
custom multi select picklist
They are upgradeable
extend sharing for those records
When a Lead is converted

25. Your recycle bin record limit is _____times the MBs in your general storage
own a record and not see it
250
Create on solution
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

26. Where would you make changes in order to make default tabs visible?
3
Workflows
User setting
Sales Cloud

27. Name three benefits of the cloud computing model.
using the data loader
Summary or matrix (with at least one level of grouping)
Adding a user to the sales team group
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

28. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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29. Conditional highlighting is used only in...
Case Auto-Response Rule
Ideas
Profile controls
summary and matrix

30. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
to a case
Line
reportable

31. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Custom summary and matrix reports
same access to the document
use everywhere rule
delete the field

32. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Custom Field
Master-detail - many-to-many - lookup - hierarchical
User can log out all unsaved data is lost
Difference between workflow rule and workflow approval process

33. You can map a custom lead field...
calculations on summary fields
to a case
None of the users
Use cases for Email-to-Case

34. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Queue
API
Set thresholds for report analysis

35. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
The user loses all unsaved data after terminating the session
YEAR(date_c) =YEAR(today())
500
Create a report

36. _____________can import a maximum of 500 account records in a session.
All organization data
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
3 or more hours per day
Standard users

37. As an admin - you can schedule regular data imports...
Sales Team Role
except Campaign
Mini Page Layout
using the data loader

38. ____________ is not available for printable lists
Export to excel
number from percentage
Profile controls
All organization data

39. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Lead - Contact - Solution
Case queue
the new label value
denied

40. During a lead import - you can choose to enable ___________ as part of the import.
All users
Google
Salesforce and Marketing Automation - Customer Support Management
active assignment rules

41. If a standard object is renamed - the reports are renamed based on...
cause data loss
the new label value
The email address of the user whose identify is being confirmed.
rollup summary field

42. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
None of the users
Use cases for Email-to-Case
300
the level of visibility

43. You must create the business process before creating record types for each of these objects...
To capture unique data of the business
except Campaign
Accounts - Contacts - Leads - Solutions - and Custom objects
many to many

44. Charts - Tables - Metrics - Gauge
dashboard components
4k
Summary and table
std price book or a price book

45. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
except Campaign
lead assignment rule
custom multi select picklist

46. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Account - Contacts - Opportunities
using the custom summary field
summary and matrix reports
Permissions

47. Custom objects are...
Custom forecasting
reportable
log in to SFDC Profile
Lead - Contact - Solution

48. Error on failed web to lead validation is...
routed to a default lead creator via email
anyone in the team
Rcord type
Territory Management

49. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
make a field required
Opportunity campaign related list - Contact campaign related list
based on their profile

50. An account team can be added by all except...
anyone in the team
Contacts
3
Difference between workflow rule and workflow approval process