Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Campaigns and opportunities have a _____________ relationship.
number from percentage
Read-Only
using the custom summary field
many to much

2. You can modify the contents of a folder if the ______________ is set to read/write.
The designated weblead owner gets an email
System Administrator
folder access level
Set thresholds for report analysis

3. You can use _______________ for summary and matrix reporting only.
conditional highlighting
To capture unique data of the business
Metric - table - gauge - chart - S-Control - VF page
The user is not able to edit it because it is read-only

4. A custom multi-select pick list cannot be a...
The Marketing User check box on the user profile page
controlling field for a dependent field
make a field required
5

5. You can map a single column from the csv file to...
Standard User
multiple fields in SFDC
Download AppExchange Packages
Case queue

6. All existing custom objects that were previously deployed will still be deployed when you....
Elements within a Page Layout
User setting
upgrade a managed application
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

7. Name three benefits of the cloud computing model.
All users
500
3 or more hours per day
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

8. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Line
components of a profile
delete the field
extend sharing for those records

9. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
Download AppExchange Packages
delete the field
Role settings

10. The size limit for documents uploaded is...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
anyone in the team
5 MB
Skill requirements - Product categories - Customer types - Service levels

11. If the data validation at web to lead form fails - who will get the error report?
before it is saved in Salesforce
The designated weblead owner gets an email
All users of SFDC who have access to campaigns objects
able to upgrade to other version

12. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
cause data loss
the record is saved/updated
Create a report
Custom objects - Field level security

13. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
must be between 5 and 50
Forecasts
To use Case Queues to manage Cases
To display extended web content on SF window

14. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
be shared
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
The user loses all unsaved data after terminating the session
used on an oppy

15. Name three sources from which cases can be created.
YEAR(date_c) =YEAR(today())
Create on solution
Call Support - Call Sales - Log a case online - Email Support
The designated weblead owner gets an email

16. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Marketing User
Edit and Read opportunity
version control capabilities
List view

17. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
3
Custom summary and matrix reports
A tab that combines a list view and related records into one screen with different frames.

18. In order to implement more than one business process - ____________must also be implemented.
Workflow rules
Contract Manager
forecast role hierarchy
multiple record types

19. Calendar and Task Activities are both...
Metric - table - gauge - chart - S-Control - VF page
tasks scheduled calendar events
anyone in the team
be shared

20. Charts - Tables - Metrics - Gauge
Rcord type
dashboard components
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Salesforce ID

21. You cannot delete a product that is...
None of the users
The running user does not have access to the dashboard folder
in activity history
used on an oppy

22. Custom summary formula on report...
Queue
Fiscal year - Licenses - Language - locale - time zones
Adding a user to the sales team group
references another summary formula

23. Specifying a "running user" in dashboard means...
A running user
Any user can view all records that the running user role can view
std price book or a price book
Adding a user to the sales team group

24. When is a custom object created?
Custom Field
The user loses all unsaved data after terminating the session
Unlimited
To capture unique data of the business

25. How does the Import Wizard perform matching when updating records?
territory management
except Campaign
Salesforce ID
previously approved process

26. What is the limit on the compiled size of the formula field?
many to much
4k
Custom picklist
Tabular reports

27. When you configure search settings for your organization - the new value...
must be between 5 and 50
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Edit on solution
Hire date

28. You need which permission to specify a running user other than yourself?
3 or more hours per day
IP address is unknown
View all data
used on an oppy

29. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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30. Dated exchange rates can be set in the time range of...
As short as a day and as long as a forever
Ideas
Standard User
Objects on managed packages

31. Which one of these may be a controlling field and a dependent field?
Custom picklist
Queue
A running user
Configure the settings and rules for Case processing - including Business Hours - and Escalation

32. Can only view records
Workflows
parent.child relationships
Read-Only
Metric and gauge

33. Allows you to define different sets of picklist values for both standard and custom picklist.
Salesforce and Marketing Automation - Customer Support Management
lead conversion
Rcord type
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

34. Error on failed web to lead validation is...
routed to a default lead creator via email
Edit on solution
multiple record types
Standard Field

35. What is the use of campaign influence feature on oportunities?
Sales Cloud
None of the users
Sales Team Role
Give a list of campaigns that influenced the user

36. Conditional formatting is available for...
link to report
Summary and table
the record is saved/updated
one language at a time

37. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
multiple fields in SFDC
One solution field
Case queue
Solutions - Accounts - Opportunities

38. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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39. If using customizable forecasting - there is a seperate...
To use the campaign import wizards
make a field required
forecast role hierarchy
able to delete accounts

40. What information in the user record cannot be captured without a custom field?
Hire date
Page layouts
40
Components of the Console Tab

41. It is possible for a user to...
5 MB
controlling field for a dependent field
To let the user select values in the view picklist
own a record and not see it

42. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
delete the field
The user is not able to edit it because it is read-only
reportable
Case queue

43. What data can you export out of SFDC?
All organization data
Account - Contacts - Opportunities
must be between 5 and 50
When a Lead is converted

44. Standard objects examples
Solutions - Accounts - Opportunities
number from percentage
reportable
Field level security

45. Which of the following does not need business process?
Contacts
Set thresholds for report analysis
Components of the Console Tab
Create on solution

46. The maximum # of time trigger actions
40
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
multiple record types
Default Locale - Default Language - Default Time Zone

47. A delegated approver can revoke a...
previously approved process
View all data
Solutions - Accounts - Opportunities
To use Case Queues to manage Cases

48. Can view - edit and delete their own records
Edit and Read opportunity
Standard User
not enforced
3 or more hours per day

49. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
Gets assigned to lead owner's territory
Sales Cloud
Custom picklist

50. Name three settings on the Company Information page that administrators can edit.
User setting
Default Locale - Default Language - Default Time Zone
to a case
your organization's workflow