Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A custom multi-select pick list cannot be a...
To let the user select values in the view picklist
Custom Field
Workflows
controlling field for a dependent field

2. What is the role of Primary Object when creating custom report types?
Profile controls
All users of SFDC who have access to campaigns objects
To let the user select values in the view picklist
Case

3. Personal tags cannot...
Download AppExchange Packages
be shared
One solution field
objects in a managed package

4. If the data validation at web to lead form fails - who will get the error report?
Call Support - Call Sales - Log a case online - Email Support
The designated weblead owner gets an email
Custom objects - Field level security
Case Auto-Response Rule

5. The maximum # of time trigger actions
same access to the document
the level of visibility
links two objects together
40

6. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
The Marketing User profile
components of a profile
Fiscal year - Licenses - Language - locale - time zones

7. You can customize Profile to restrict users' ability to...
Sales Team Role
the record is saved/updated
log in to SFDC Profile
Accounts to Opportunities - or Contacts to Cases

8. You cannot delete a product that is...
The designated weblead owner gets an email
used on an oppy
many to many
Metric - table - gauge - chart - S-Control - VF page

9. Which information not captured on user record in Salesforce?
Standard User
your organization's workflow
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Hire Date

10. A workflow alert cannot be tracked...
in activity history
able to delete accounts
YEAR(date_c) =YEAR(today())
To let the user select values in the view picklist

11. Where do active currencies live?
Manage public documents
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
To use the campaign import wizards
your organization's workflow

12. Calendar and Task Activities are both...
Page layouts
Unlimited
tasks scheduled calendar events
cause data loss

13. What objects may be imported or updated using the Import Wizard?
List view
controlling field for a dependent field
delete the field
Accounts - Contacts - Leads - Solutions - and Custom objects

14. What data can you export out of SFDC?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
lead conversion
All organization data
Account - Contacts - Opportunities

15. Standard User Permissions + can manage published solutions + can manage solution categories
5 MB
Solution Manager
Custom forecasting
Hire Date

16. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
use everywhere rule
The Marketing User profile
To capture unique data of the business
able to delete accounts

17. Permission to add a category to a solution require which permission
summary and matrix reports
All users
Unlimited
Create on solution

18. Name the standard applications in the list.
build a custom forecast for the same
Metric - table - gauge - chart - S-Control - VF page
Hire date
Marketing -Call Center

19. Allows you to define different sets of picklist values for both standard and custom picklist.
Accounts - Contacts - Leads - Solutions - and Custom objects
1
Default Locale - Default Language - Default Time Zone
Rcord type

20. A delegated approver can revoke a...
Rcord type
can be different users
previously approved process
All organization data

21. Author and the owner do not have the...
500
To capture unique data of the business
same access to the document
summary and matrix

22. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
dashboard components
IP address is unknown
Sales Cloud

23. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
make a field required
use everywhere rule
able to delete accounts

24. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
Line
Edit and Read opportunity
csv files

25. Specifying a "running user" in dashboard means...
other formula fields
Insert - update - upsert - delete
Any user can view all records that the running user role can view
routed to a default lead creator via email

26. To edit opportunity permission - where would you make the change?
Mini Page Layout
Force.com
All users of SFDC who have access to campaigns objects
Profile

27. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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28. Opportunities and quotes are a part of which cloud?
Sales Cloud
using the data loader
To use the campaign import wizards
4000

29. A lookup field relationship...
references another summary formula
delete the field
links two objects together
3 or more hours per day

30. You must create the business process before creating record types for each of these objects...
upgrade a managed application
except Campaign
User setting
able to delete accounts

31. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
references another summary formula
Contacts
50000

32. A person account is different from a business account because...
Elements within a Page Layout
Unlimited
There is only one record type in person account - There is no contact related list in person account
link to report

33. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
Master-detail - many-to-many - lookup - hierarchical
one language at a time
system administrator

34. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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35. What can a user do an account record that has been manually shard read/write with him/her?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Solutions - Accounts - Opportunities
View the account - Edit the account
The Marketing User check box on the user profile page

36. Custom objects are...
csv files
salesforce.com portal
lead conversion
reportable

37. A record of contact with customer support. A customer is reporting a problem or asking a question.
conditional highlighting
Summary or matrix (with at least one level of grouping)
All users
Case

38. You can create _____________ directly from the csv import file.
reportable
multiple fields in SFDC
Profile controls
parent.child relationships

39. If the lead has a record type - the default record type of the new owner is assigned to records created during...
System Administrator
forecast role hierarchy
lead conversion
lead assignment rule

40. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
make a field required
To use Case Queues to manage Cases
controlling field for a dependent field
When a Lead is converted

41. _____________can import a maximum of 500 account records in a session.
system administrator
Standard users
previously approved process
csv files

42. If using customizable forecasting - there is a seperate...
custom multi select picklist
Standard users
forecast role hierarchy
Download AppExchange Packages

43. When is it appropriate to use the Import Wizard vs. the Data Loader?
summary and matrix reports
To use a Case Assignment
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Adding a user to the sales team group

44. Which of these are inherited from objects on homepage in a console layout?
lead assignment rule
Custom objects - Field level security
Accounts - Contacts - Leads - Solutions - and Custom objects
System Administrator profile and Marketing User Profile (import Leads)

45. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
4000
Use cases for Web-to-Case
All organization data
extend sharing for those records

46. Sharing rule: ________ that grant access to groups of users.
Automated rules
4k
delete the field
Use cases for Web-to-Case

47. When a case is deleted - following are deleted except
Case tasks
Contacts
1 day
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

48. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
cause data loss
Permissions
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
5

49. Name three settings on the Company Information page that administrators can edit.
Metric and gauge
other formula fields
based on their profile
Default Locale - Default Language - Default Time Zone

50. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
None of the users
To use the campaign import wizards
5 MB
reportable