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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A delegated approver can revoke a...
custom multi select picklist
IP address is unknown
Campaign Member or Contact Role
previously approved process
2. How many roles can you create for your org?
500
the level of visibility
Field level security
many to much
3. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
must be between 5 and 50
Case Auto-Response Rule
make a field required
territory management
4. ____________ is available for custom fiscal years.
Custom forecasting
500
User can log out all unsaved data is lost
Read-Only
5. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Download AppExchange Packages
folder access level
denied
To use Case Queues to manage Cases
6. Field level security cannot be used to...
make a field required
log in to SFDC Profile
use everywhere rule
5 MB
7. You can create _____________ directly from the csv import file.
To use Case Queues to manage Cases
parent.child relationships
not enforced
Tabular reports
8. Give an example of a one-to many relationship between standard objects.
Opportunity campaign related list - Contact campaign related list
extend sharing for those records
Accounts to Opportunities - or Contacts to Cases
One solution field
9. Which of these are inherited from objects on homepage in a console layout?
Edit on solution
Custom objects - Field level security
Solutions - Accounts - Opportunities
System Administrator
10. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
the new label value
tasks scheduled calendar events
Field level security
11. Opportunities and quotes are a part of which cloud?
Give a list of campaigns that influenced the user
Sales Cloud
summary and matrix reports
Create a report
12. You can modify the contents of a folder if the ______________ is set to read/write.
Read-Only
version control capabilities
folder access level
Hire date
13. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
The email address of the user whose identify is being confirmed.
System Administrator
routed to a default lead creator via email
14. How would an administrator modify lookup records in a console layout?
Create a report
Mini Page Layout
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
calculations on summary fields
15. When a case is deleted - following are deleted except
Case tasks
Show details and add events
Forecasts
Lead - Contact - Solution
16. You can use _______________ for summary and matrix reporting only.
Rcord type
conditional highlighting
summary and matrix reports
User setting
17. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
Case Escalation Rule
Custom picklist
Master-detail - many-to-many - lookup - hierarchical
18. Field level security cannot be used to...
make a field required
Fiscal year - Licenses - Language - locale - time zones
Contract Manager
build a custom forecast for the same
19. Why do you create a web tab?
To display extended web content on SF window
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Standard users
The Marketing User check box on the user profile page
20. The administrator wants to track data over a period of time. Which graph would he use?
Line
Default Locale - Default Language - Default Time Zone
Sales Team Role
Export to excel
21. Who can view a campaign in SFDC?
able to delete accounts
Components of the Console Tab
same access to the document
All users of SFDC who have access to campaigns objects
22. Can only view records
Components of the Console Tab
not enforced
Read-Only
Custom picklist
23. Specifying a "running user" in dashboard means...
Value is always required
Any user can view all records that the running user role can view
Insert - update - upsert - delete
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
24. If a standard object is renamed - the reports are renamed based on...
the new label value
previously approved process
must be between 5 and 50
YEAR(date_c) =YEAR(today())
25. Page Layout - Field level security - Record Types
able to delete accounts
components of a profile
parent.child relationships
Profile
26. If the data validation at web to lead form fails - who will get the error report?
250
links two objects together
Custom picklist
The designated weblead owner gets an email
27. The # of business hours that can be set for the organization to operate
Accounts - Contacts - Leads - Solutions - and Custom objects
extend sharing for those records
Unlimited
able to upgrade to other version
28. The maximum # of time trigger actions
40
custom multi select picklist
Skill requirements - Product categories - Customer types - Service levels
delete the field
29. Create ads that display on search engines is possible in SFDC using...
Sales Cloud
The email address of the user whose identify is being confirmed.
Hire Date
Google
30. When is a custom object created?
your organization's workflow
automatically maps
Accounts to Opportunities - or Contacts to Cases
To capture unique data of the business
31. Allows you to define different sets of picklist values for both standard and custom picklist.
Line
std price book or a price book
Rcord type
Set thresholds for report analysis
32. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...
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33. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Manage public documents
Custom Field
one language at a time
to a case
34. Error on failed web to lead validation is...
Sales Team Role
routed to a default lead creator via email
Export to excel
Mini Page Layout
35. Who can import data for all users?
Any user can view all records that the running user role can view
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Summary and table
System Administrator profile and Marketing User Profile (import Leads)
36. To edit opportunity permission - where would you make the change?
previously approved process
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
rollup summary field
Profile
37. Permission to add a category to a solution require which permission
Create on solution
User can log out all unsaved data is lost
controlling field for a dependent field
To display extended web content on SF window
38. Custom objects are...
Sales Team Role
lead assignment rule
reportable
User can log out all unsaved data is lost
39. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
Opportunity campaign related list - Contact campaign related list
not enforced
Any user can view all records that the running user role can view
40. You must create the business process before creating record types for each of these objects...
User can log out all unsaved data is lost
using the custom summary field
except Campaign
Solutions - Accounts - Opportunities
41. List Dashboard component types
40
summary and matrix reports
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Metric - table - gauge - chart - S-Control - VF page
42. Standard User Permissions + can import leads for the organization
Fiscal year - Licenses - Language - locale - time zones
They are upgradeable
Marketing User
Value is always required
43. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
300
The email address of the user whose identify is being confirmed.
Standard users
make a field required
44. Which salesforce.com feature allows the org to capture ROI on online advertising?
Account - Contacts - Opportunities
Google adwords
When a Lead is converted
Profile controls
45. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
The user loses all unsaved data after terminating the session
4k
Rules and the use of Email Templates
3
46. Where would you make changes in order to make default tabs visible?
not dependent fields
multiple record types
the Professional Edition
User setting
47. Which information not captured on user record in Salesforce?
Hire Date
500
Case Escalation Rule
able to upgrade to other version
48. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?
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49. Campaigns and opportunities have a _____________ relationship.
View all data
Case Escalation Rule
many to much
Manage Letterheads - Manage Public Templates - Edit HTML Templates
50. Custom summary formula on report...
Accounts to Opportunities - or Contacts to Cases
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
references another summary formula
Salesforce ID