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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. ____________ is not available for printable lists
conditional highlighting
Export to excel
One solution field
To let the user select values in the view picklist

2. Where would you make changes in order to make default tabs visible?
able to upgrade to other version
Custom Field
the new label value
User setting

3. Who can view a campaign in SFDC?
A tab that combines a list view and related records into one screen with different frames.
the Professional Edition
All users of SFDC who have access to campaigns objects
build a custom forecast for the same

4. Which information not captured on user record in Salesforce?
Hire Date
Case queue
one language at a time
Use cases for Case Hierarchies

5. While scheduling an email reports user specifies all except...
able to upgrade to other version
Basically - the Gmail model - all you data is stored on servers
link to report
many to much

6. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
upgrade a managed application
Permissions
must be between 5 and 50
different types of sharing rules

7. Standard User Permissions + can edit - approve - activate and delete contracts
Any user can view all records that the running user role can view
250
Contract Manager
extend sharing for those records

8. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
They are upgradeable
Edit on solution
salesforce.com portal
denied

9. List the places where Currency is specified
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Edit and Read opportunity
30 days

10. A _____________ cannot be the controlling field for a dependent field.
Gets assigned to lead owner's territory
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
custom multi select picklist
Custom picklist

11. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
3
same access to the document
5

12. The size limit for documents uploaded is...
5 MB
anyone in the team
Case Escalation Rule
active assignment rules

13. Record types are used to implement custom business processes by associating them to specific
The designated weblead owner gets an email
Page layouts
The Marketing User check box on the user profile page
Custom forecasting

14. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Create a report
Sales Team Role
300
YEAR(date_c) =YEAR(today())

15. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
in activity history
To use Case Queues to manage Cases
500

16. Salesforce for Microsoft Outlook is which type of client?
List view
Default Locale - Default Language - Default Time Zone
API
Standard User

17. What is true about look up relationships?
objects in a managed package
Create on solution
A tab that combines a list view and related records into one screen with different frames.
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

18. You can import only ___________ per CSV file.
Basically - the Gmail model - all you data is stored on servers
Rules and the use of Email Templates
Objects on managed packages
one language at a time

19. It is possible for a user to...
The Marketing User profile
own a record and not see it
The designated weblead owner gets an email
folder access level

20. You cannot delete a product that is...
Gets assigned to lead owner's territory
calculations on summary fields
used on an oppy
Permissions

21. What data can you export out of SFDC?
500
All organization data
rollup summary field
YEAR(date_c) =YEAR(today())

22. How does the Import Wizard perform matching when updating records?
Salesforce ID
not enforced
To display extended web content on SF window
lead conversion

23. Which report formats must be used to create dashboard components?
use everywhere rule
Summary or matrix (with at least one level of grouping)
To use a Case Assignment
500

24. If the lead has a record type - the default record type of the new owner is assigned to records created during...
5 MB
System Administrator profile and Marketing User Profile (import Leads)
lead conversion
Manage public documents

25. Custom objects are...
except Campaign
multiple fields in SFDC
reportable
To use Case Queues to manage Cases

26. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Sales Cloud
territory management
in activity history
Salesforce CRM workflow

27. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Case queue
Google
denied
Business Hours

28. Why do you create a web tab?
able to upgrade to other version
Contacts
the recycle bin
To display extended web content on SF window

29. Custom summary formulas are...
500
Read-Only
System Administrator
calculations on summary fields

30. Field level security cannot be used to...
lead assignment rule
the record is saved/updated
make a field required
same access to the document

31. Error on failed web to lead validation is...
Elements within a Page Layout
To capture unique data of the business
Give a list of campaigns that influenced the user
routed to a default lead creator via email

32. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
The Marketing User profile
Line
the new label value

33. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
As short as a day and as long as a forever
A tab that combines a list view and related records into one screen with different frames.
components of a profile

34. An account team can be added by all except...
salesforce.com portal
different types of sharing rules
Rcord type
anyone in the team

35. Can only view records
The running user does not have access to the dashboard folder
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
tasks scheduled calendar events
Read-Only

36. A person account is different from a business account because...
System Administrator profile and Marketing User Profile (import Leads)
There is only one record type in person account - There is no contact related list in person account
std price book or a price book
territory management

37. You can map a single column from the csv file to...
Custom objects - Field level security
To use Case Queues to manage Cases
multiple fields in SFDC
Download AppExchange Packages

38. Calendar and Task Activities are both...
tasks scheduled calendar events
Case tasks
Line
Any user can view all records that the running user role can view

39. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Standard Field
web-to-lead

40. The administrator wants to track data over a period of time. Which graph would he use?
using the data loader
A running user
delete the field
Line

41. Create ads that display on search engines is possible in SFDC using...
based on their profile
All users of SFDC who have access to campaigns objects
Google
delete the field

42. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Master-detail - many-to-many - lookup - hierarchical
Objects on managed packages
Read-Only
Workflows

43. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
System Administrator
Download AppExchange Packages
Use cases for Web-to-Case
Profile

44. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
3 or more hours per day
Profile controls
View all data

45. The ____________ is a custom field that aggregates child record information in to the parent record.
They are upgradeable
rollup summary field
routed to a default lead creator via email
1 day

46. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
The Marketing User profile
multiple fields in SFDC
IP address is unknown
active assignment rules

47. During a lead import - you can choose to enable ___________ as part of the import.
Set thresholds for report analysis
5 MB
active assignment rules
To use a Case Assignment

48. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Line
Google
Case Escalation Rule

49. Custom summary formula on report...
Use cases for Case Hierarchies
Profile
One solution field
references another summary formula

50. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
an error report after the loading
Skill requirements - Product categories - Customer types - Service levels
Use cases for Web-to-Case
denied

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Salesforce Certification

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