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Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






2. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






3. The system ___________ std lead fields to standard account - contact - and oppy fields.






4. Which of the following does not need business process?






5. Applications are built on which platform?






6. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






7. You can then associate each business process with one or more record types and make it available to users...






8. Create and manage letterheads and email templates






9. Determines the level of access to the dashboard data






10. The create new folder link will only be visible to users with which permission?






11. You need which permission to specify a running user other than yourself?






12. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






13. Conditional highlighting is used only in...






14. You can map a custom lead field...






15. A person account is different from a business account because...






16. Software-as-a-service (SaaS) model






17. The maximum # of time trigger actions






18. We cannot create sharing rules on...






19. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






20. Which of these are inherited from objects on homepage in a console layout?






21. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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22. A record of contact with customer support. A customer is reporting a problem or asking a question.






23. Managed package is always...






24. If a standard object is renamed - the reports are renamed based on...






25. Give an example of a one-to many relationship between standard objects.






26. Give an example of where a junction object is used between standard objects.






27. Dated exchange rates can be set in the time range of...






28. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






29. Standard objects examples






30. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






31. Which is not a standard business object?






32. Which information not captured on user record in Salesforce?






33. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






34. Record types are not available in...






35. It is possible for a user to...






36. You can create _____________ directly from the csv import file.






37. What is the use of campaign influence feature on oportunities?






38. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






39. A _____________ cannot be the controlling field for a dependent field.






40. A public group is a grouping of all except...






41. Campaigns and opportunities have a _____________ relationship.






42. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






43. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






44. Where do active currencies live?






45. As a ________________ you can create page layout in the console and assign it to profiles.






46. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






47. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






48. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






49. A workflow alert cannot be tracked...






50. If using customizable forecasting - there is a seperate...







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