Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






2. Applications are built on which platform?






3. Available out of box - cannot be deleted (You can change the label name).






4. An online form to capture lead information - Email template response content published on your web site.






5. It is possible for a user to...






6. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






7. What is the number of values allowed in dependent pick list?






8. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






9. Two options for restricting access via IP Ranges






10. Charts - Tables - Metrics - Gauge






11. What objects may be imported or updated using the Import Wizard?






12. Records in _____________ do not count against your organization's storage limits.






13. If using customizable forecasting - there is a seperate...






14. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






15. There are _________ to new picklist or multi-select picklist values for any field during a single import






16. The system ___________ std lead fields to standard account - contact - and oppy fields.






17. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






18. A _____________ cannot be the controlling field for a dependent field.






19. The size limit for documents uploaded is...






20. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






21. Can only view records






22. A custom summary formula cannot reference ____________ in an object.






23. Sharing rule: ________ that grant access to groups of users.






24. All existing custom objects that were previously deployed will still be deployed when you....






25. Which salesforce.com feature allows the org to capture ROI on online advertising?






26. Determines the level of access to the dashboard data






27. ______________ will not give access to opportunity records that was previously a restricted account.






28. In list view enhancements - users cannot export list results to...






29. A person account is different from a business account because...






30. Error on failed web to lead validation is...






31. We cannot create sharing rules on...






32. When is it appropriate to use the Import Wizard vs. the Data Loader?






33. Give an example of a one-to many relationship between standard objects.






34. Create and manage letterheads and email templates






35. If the data validation at web to lead form fails - who will get the error report?






36. ____________ is not available for printable lists






37. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






38. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






39. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






40. When you configure search settings for your organization - the new value...






41. Field level security cannot be used to...






42. In order to implement more than one business process - ____________must also be implemented.






43. Partner Portal: Users login to the web portal rather than through the...






44. Record types are used to implement custom business processes by associating them to specific






45. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






46. Custom summary formula on report...






47. Show up to 2000 records in the record count display - Print up to 1000 records in print view






48. Create ads that display on search engines is possible in SFDC using...






49. Standard picklist fields can be controlling fields but...






50. As a ________________ you can create page layout in the console and assign it to profiles.