Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the number of values allowed in dependent pick list?
Standard User
300
They are upgradeable
in activity history

2. The maximum number of values allowed in a controlling field.
Rules and the use of Email Templates
Territory Management
references another summary formula
300

3. A custom summary formula cannot reference ____________ in an object.
Salesforce and Marketing Automation - Customer Support Management
other formula fields
Custom picklist
previously approved process

4. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
API
routed to a default lead creator via email
be shared
delete the field

5. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
different types of sharing rules
multiple record types
IP address is unknown
300

6. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
Custom forecasting
routed to a default lead creator via email
using the custom summary field

7. Standard User Permissions + can manage published solutions + can manage solution categories
upgrade a managed application
Solution Manager
50000
except Campaign

8. You can customize Profile to restrict users' ability to...
link to report
Accounts - Contacts - Leads - Solutions - and Custom objects
log in to SFDC Profile
Business Hours

9. Personal tags cannot...
be shared
All organization data
4000
make a field required

10. In order to implement more than one business process - ____________must also be implemented.
routed to a default lead creator via email
Summary or matrix (with at least one level of grouping)
multiple record types
Profile

11. You can use _______________ for summary and matrix reporting only.
Case
conditional highlighting
Custom summary and matrix reports
Line

12. Custom summary formulas are...
A running user
All organization data
calculations on summary fields
Custom summary and matrix reports

13. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
A tab that combines a list view and related records into one screen with different frames.
Mini Page Layout
To use the campaign import wizards
Accounts to Opportunities - or Contacts to Cases

14. Who can view campaigns?
The user is not able to edit it because it is read-only
multiple record types
rollup summary field
All users

15. You can import only ___________ per CSV file.
Case tasks
Call Support - Call Sales - Log a case online - Email Support
The running user does not have access to the dashboard folder
one language at a time

16. Permission to add a category to a solution require which permission
web-to-lead
IP address is unknown
Create on solution
250

17. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
1 day
territory management
User setting
250

18. Record types are not available in...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Components of the Console Tab
own a record and not see it
the Professional Edition

19. How many Editions are there in SFDC?
The running user does not have access to the dashboard folder
Summary or matrix (with at least one level of grouping)
based on their profile
5

20. While scheduling an email reports user specifies all except...
Objects on managed packages
link to report
Profile controls
5 MB

21. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Use cases for Web-to-Case
The user is not able to edit it because it is read-only
Case Auto-Response Rule
own a record and not see it

22. Which one of these may be a controlling field and a dependent field?
used on an oppy
territory management
Custom picklist
Value is always required

23. What does a company profile contain?
forecast role hierarchy
lead assignment rule
Fiscal year - Licenses - Language - locale - time zones
must be between 5 and 50

24. What is true about managed packages?
Custom objects - Field level security
30 days
They are upgradeable
use everywhere rule

25. What is the role of Primary Object when creating custom report types?
tasks scheduled calendar events
The Marketing User profile
To let the user select values in the view picklist
All users

26. How would an administrator modify lookup records in a console layout?
Value is always required
Mini Page Layout
Custom Field
List view

27. A person account is different from a business account because...
make a field required
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
There is only one record type in person account - There is no contact related list in person account
not enforced

28. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
To display extended web content on SF window
automatically maps
None of the users
Use cases for Email-to-Case

29. You can map a custom lead field...
There is only one record type in person account - There is no contact related list in person account
None of the users
Lead - Contact - Solution
to a case

30. May be used to group related cases - or to split one case into many different parts.
The user loses all unsaved data after terminating the session
components of a profile
Use cases for Case Hierarchies
Hire date

31. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Google adwords
build a custom forecast for the same
many to much
Show details and add events

32. Users with access to opportunities as sales team members cannot...
extend sharing for those records
parent.child relationships
forecast role hierarchy
Solution Manager

33. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
Components of the Console Tab
the recycle bin
Case tasks

34. Create and manage letterheads and email templates
The email address of the user whose identify is being confirmed.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
can be different users
Rules and the use of Email Templates

35. Custom summary formula on report...
Summary and table
the new label value
Use cases for Email-to-Case
references another summary formula

36. You can create _____________ directly from the csv import file.
List view
conditional highlighting
parent.child relationships
To use a Case Assignment

37. ____________ is available for custom fiscal years.
Metric and gauge
Custom forecasting
rollup summary field
Show details and add events

38. A workflow alert cannot be tracked...
System Administrator profile and Marketing User Profile (import Leads)
not dependent fields
in activity history
Hire Date

39. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
search for public tags
The Marketing User check box on the user profile page
Business Hours

40. What can stop a scheduled report-dashboard run?
IP address is unknown
The Marketing User profile
Salesforce CRM workflow
The running user does not have access to the dashboard folder

41. Can view - edit and delete their own records
System Administrator
an error report after the loading
Standard User
Ideas

42. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
delete the field
The Marketing User check box on the user profile page
Workflow rules
Components of the Console Tab

43. As an admin - you can schedule regular data imports...
using the data loader
Sales Cloud
Profile
based on their profile

44. Charts - Tables - Metrics - Gauge
dashboard components
able to upgrade to other version
Lead - Contact - Solution
many to much

45. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
Lead - Contact - Solution
Export to excel
no limits

46. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Forecasts
None of the users
User can log out all unsaved data is lost
build a custom forecast for the same

47. A lookup field relationship...
anyone in the team
lead assignment rule
The running user does not have access to the dashboard folder
links two objects together

48. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Configure the settings and rules for Case processing - including Business Hours - and Escalation
List view
Field level security
the new label value

49. When you configure search settings for your organization - the new value...
Components of the Console Tab
must be between 5 and 50
Salesforce and Marketing Automation - Customer Support Management
previously approved process

50. You can map a custom lead field to only one of the following objects at a single instance
Workflow rules
Account - Contacts - Opportunities
YEAR(date_c) =YEAR(today())
Opportunity campaign related list - Contact campaign related list