Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Opportunities and quotes are a part of which cloud?
Sales Cloud
Custom picklist
Marketing User
previously approved process

2. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Value is always required
used on an oppy
Edit and Read opportunity
different types of sharing rules

3. Which salesforce.com feature allows the org to capture ROI on online advertising?
Page layouts
Google adwords
Custom Field
own a record and not see it

4. When you configure search settings for your organization - the new value...
300
can be different users
Sales Cloud
must be between 5 and 50

5. The maximum number of values allowed in a controlling field.
System Administrator
denied
300
Use cases for Web-to-Case

6. What is true about look up relationship?
web-to-lead
One solution field
4000
Value is always required

7. You can use _______________ for summary and matrix reporting only.
conditional highlighting
A running user
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Give a list of campaigns that influenced the user

8. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Summary or matrix (with at least one level of grouping)
routed to a default lead creator via email
Queue
IP address is unknown

9. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
multiple record types
delete the field
Google adwords
Case queue

10. Sharing rule: ________ that grant access to groups of users.
Automated rules
5 MB
API
Edit on solution

11. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
multiple fields in SFDC
50000
multiple record types
rollup summary field

12. What is the salesforce Console?
Unlimited
A tab that combines a list view and related records into one screen with different frames.
lead conversion
except Campaign

13. How would an administrator modify lookup records in a console layout?
many to much
Mini Page Layout
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Use cases for Case Hierarchies

14. Inline editing updates the field when...
summary and matrix
the record is saved/updated
Tabular reports
Case Auto-Response Rule

15. What is the limit on the compiled size of the formula field?
std price book or a price book
4k
dashboard components
salesforce.com portal

16. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
List view
a campaign member
Rules and the use of Email Templates
Custom Field

17. It is possible for a user to...
Use cases for Email-to-Case
Ideas
own a record and not see it
one language at a time

18. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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19. What objects may be imported or updated using the Import Wizard?
5 MB
Accounts - Contacts - Leads - Solutions - and Custom objects
3
system administrator

20. An online form to capture lead information - Email template response content published on your web site.
4000
web-to-lead
different types of sharing rules
previously approved process

21. In list view enhancements - users cannot export list results to...
cause data loss
Case tasks
csv files
Create a report

22. You can import only ___________ per CSV file.
except Campaign
Create a report
Case tasks
one language at a time

23. You can use conditional highlighting for which types of reports?
summary and matrix reports
can be different users
500
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

24. A custom lead field can be mapped to...
All users
500
One solution field
The email address of the user whose identify is being confirmed.

25. The administrator wants to track data over a period of time. Which graph would he use?
Line
previously approved process
components of a profile
Use cases for Case Hierarchies

26. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Google
custom multi select picklist
Rcord type
The Marketing User check box on the user profile page

27. Error on failed web to lead validation is...
salesforce.com portal
routed to a default lead creator via email
Forecasts
must be between 5 and 50

28. Conditional highlighting is used only in...
summary and matrix
links two objects together
using the custom summary field
View the account - Edit the account

29. In conditional highlighting - how may maximum conditions are allowed per report?
Marketing User
forecast role hierarchy
Custom objects - Field level security
3

30. Field level security cannot be used to...
Use cases for Web-to-Case
make a field required
the Professional Edition
multiple record types

31. You must create the business process before creating record types for each of these objects...
number from percentage
To use Case Queues to manage Cases
except Campaign
can be different users

32. Name three settings on the Company Information page that administrators can edit.
Unlimited
Default Locale - Default Language - Default Time Zone
A tab that combines a list view and related records into one screen with different frames.
Standard Field

33. Why do you create a web tab?
System Administrator
Solution Manager
5 MB
To display extended web content on SF window

34. Give an example of a one-to many relationship between standard objects.
can be different users
Accounts to Opportunities - or Contacts to Cases
build a custom forecast for the same
delete the field

35. Reports that must be used to create dashboard components.
Manage public documents
multiple record types
3
Custom summary and matrix reports

36. What is conditional highlighting for reports?
using the custom summary field
The user is not able to edit it because it is read-only
Edit on solution
Set thresholds for report analysis

37. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
build a custom forecast for the same
Ideas
denied
Master-detail - many-to-many - lookup - hierarchical

38. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
references another summary formula
csv files
When a Lead is converted
multiple fields in SFDC

39. A record of contact with customer support. A customer is reporting a problem or asking a question.
Page layouts
View all data
As short as a day and as long as a forever
Case

40. Field level security cannot be used to...
make a field required
5 MB
All organization data
before it is saved in Salesforce

41. May be used to group related cases - or to split one case into many different parts.
Any user can view all records that the running user role can view
same access to the document
Use cases for Case Hierarchies
Custom Field

42. A lead has been converted. Where can we find the campaigns associated with it?
build a custom forecast for the same
5 MB
Opportunity campaign related list - Contact campaign related list
Set thresholds for report analysis

43. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Standard users
the level of visibility
User can log out all unsaved data is lost
Sales Team Role

44. Which of the following does not need business process?
Contacts
Use cases for Email-to-Case
a campaign member
Mini Page Layout

45. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
They are upgradeable
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
System Administrator profile and Marketing User Profile (import Leads)
To use the campaign import wizards

46. Types of relationships that can exist between objects
system administrator
conditional highlighting
Contract Manager
Master-detail - many-to-many - lookup - hierarchical

47. The account owner - opportunit owners - and case owners...
can be different users
many to many
Line
multiple fields in SFDC

48. What is true about managed packages?
an error report after the loading
They are upgradeable
system administrator
be shared

49. Picklist dependency rules are __________ during import.
Call Support - Call Sales - Log a case online - Email Support
not enforced
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Standard users

50. You can map a custom lead field to only one of the following objects at a single instance
Hire date
Account - Contacts - Opportunities
Google
Campaign Member or Contact Role