Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Field level security cannot be used to...
None of the users
All users
make a field required
Default Locale - Default Language - Default Time Zone

2. Who can view a campaign in SFDC?
Difference between workflow rule and workflow approval process
All users of SFDC who have access to campaigns objects
System Administrator
Rules and the use of Email Templates

3. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Workflows
30 days
Components of the Console Tab
delete the field

4. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
the new label value
build a custom forecast for the same

5. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Hire date
components of a profile
Give a list of campaigns that influenced the user
Use cases for Email-to-Case

6. Which report formats must be used to create dashboard components?
To let the user select values in the view picklist
able to delete accounts
Summary or matrix (with at least one level of grouping)
Field level security

7. While scheduling an email reports user specifies all except...
link to report
Use cases for Case Hierarchies
Account - Contacts - Opportunities
Opportunity campaign related list - Contact campaign related list

8. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Gets assigned to lead owner's territory
to a case
Accounts to Opportunities - or Contacts to Cases
Business Hours

9. Record types are not available in...
The Marketing User check box on the user profile page
the Professional Edition
3
Standard Field

10. We cannot create sharing rules on...
active assignment rules
objects in a managed package
To let the user select values in the view picklist
View the account - Edit the account

11. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
cause data loss
web-to-lead
able to upgrade to other version

12. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Show details and add events
before it is saved in Salesforce
List view
anyone in the team

13. The account owner - opportunit owners - and case owners...
many to much
must be between 5 and 50
summary and matrix reports
can be different users

14. List the places where Currency is specified
different types of sharing rules
To display extended web content on SF window
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
5 MB

15. If the data validation at web to lead form fails - who will get the error report?
1 day
The designated weblead owner gets an email
Sales Team Role
Edit and Read opportunity

16. What data can you request for in the weekly data export?
All organization data
The Marketing User profile
To display extended web content on SF window
3

17. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
automatically maps
Default Locale - Default Language - Default Time Zone
Field level security
IP address is unknown

18. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Metric and gauge
A running user
denied
Solution Manager

19. Conditional formatting is available for...
active assignment rules
3 or more hours per day
Summary and table
Configure the settings and rules for Case processing - including Business Hours - and Escalation

20. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Workflow rules
csv files
Create a report
same access to the document

21. You can customize Profile to restrict users' ability to...
Give a list of campaigns that influenced the user
log in to SFDC Profile
Page layouts
Use cases for Case Hierarchies

22. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
make a field required
Sales Team Role
Page layouts
lead assignment rule

23. A custom summary formula cannot reference ____________ in an object.
Summary and table
other formula fields
Call Support - Call Sales - Log a case online - Email Support
delete the field

24. The administrator wants to track data over a period of time. Which graph would he use?
using the data loader
std price book or a price book
custom multi select picklist
Line

25. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
Sales Team Role
Elements within a Page Layout
folder access level

26. As an admin - you can schedule regular data imports...
using the data loader
Master-detail - many-to-many - lookup - hierarchical
Google adwords
one language at a time

27. A custom multi-select pick list cannot be a...
Export to excel
Summary or matrix (with at least one level of grouping)
controlling field for a dependent field
Marketing -Call Center

28. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
salesforce.com portal
Mini Page Layout
summary and matrix reports

29. Recycle bin houses deleted data for...
a campaign member
Standard users
30 days
Profile controls

30. Standard objects examples
Solutions - Accounts - Opportunities
Metric and gauge
1 day
There is only one record type in person account - There is no contact related list in person account

31. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
lead assignment rule
territory management
Any user can view all records that the running user role can view
To let the user select values in the view picklist

32. A lead has been converted. Where can we find the campaigns associated with it?
Custom forecasting
Opportunity campaign related list - Contact campaign related list
make a field required
There is only one record type in person account - There is no contact related list in person account

33. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
not enforced
log in to SFDC Profile
30 days

34. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
web-to-lead
The email address of the user whose identify is being confirmed.
multiple record types
The Marketing User profile

35. Custom fiscal year works on a define once and...
3 or more hours per day
use everywhere rule
Force.com
std price book or a price book

36. You can use _______________ for summary and matrix reporting only.
Custom Field
forecast role hierarchy
different types of sharing rules
conditional highlighting

37. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Lead - Contact - Solution
40
Configure the settings and rules for Case processing - including Business Hours - and Escalation

38. Determines the level of access to the dashboard data
Custom Field
250
A running user
Salesforce CRM workflow

39. Which salesforce.com feature allows the org to capture ROI on online advertising?
lead assignment rule
Google adwords
your organization's workflow
the level of visibility

40. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
Create a report
System Administrator
500

41. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
User can log out all unsaved data is lost
components of a profile
Force.com
cause data loss

42. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
multiple record types
Solution Manager
User can log out all unsaved data is lost
web-to-lead

43. How many Editions are there in SFDC?
must be between 5 and 50
As short as a day and as long as a forever
5
Custom summary and matrix reports

44. Name the standard applications in the list.
parent.child relationships
System Administrator profile and Marketing User Profile (import Leads)
Marketing -Call Center
able to upgrade to other version

45. When a case is deleted - following are deleted except
Case tasks
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
All users
the new label value

46. The ____________ is a custom field that aggregates child record information in to the parent record.
Lead - Contact - Solution
rollup summary field
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
log in to SFDC Profile

47. Managed package is always...
Account - Contacts - Opportunities
able to upgrade to other version
same access to the document
Custom Field

48. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Automated rules
Tabular reports
To display extended web content on SF window
The user loses all unsaved data after terminating the session

49. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
own a record and not see it
Salesforce and Marketing Automation - Customer Support Management
Accounts to Opportunities - or Contacts to Cases
Profile controls

50. Which of these are inherited from objects on homepage in a console layout?
Insert - update - upsert - delete
Create a report
Custom objects - Field level security
One solution field