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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. ____________ is not available for printable lists
using the data loader
Google
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Export to excel
2. Field level security cannot be used to...
used on an oppy
make a field required
30 days
Campaign Member or Contact Role
3. Calendar and Task Activities are both...
tasks scheduled calendar events
5 MB
3 or more hours per day
except Campaign
4. You can then associate each business process with one or more record types and make it available to users...
based on their profile
log in to SFDC Profile
Field level security
folder access level
5. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Hire date
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Case
before it is saved in Salesforce
6. How many lead assignment rules can be active at one time?
None of the users
no limits
1
Create on solution
7. Picklist dependency rules are __________ during import.
not enforced
To use Case Queues to manage Cases
Summary or matrix (with at least one level of grouping)
Fiscal year - Licenses - Language - locale - time zones
8. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Set thresholds for report analysis
Salesforce CRM workflow
User setting
in activity history
9. Software-as-a-service (SaaS) model
Use cases for Web-to-Case
Basically - the Gmail model - all you data is stored on servers
Solutions - Accounts - Opportunities
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
10. It is possible for a user to...
Sales Cloud
own a record and not see it
many to many
Rules and the use of Email Templates
11. Error on failed web to lead validation is...
multiple fields in SFDC
The Marketing User profile
All organization data
routed to a default lead creator via email
12. What is the number of values allowed in dependent pick list?
40
300
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Edit and Read opportunity
13. Standard picklist fields can be controlling fields but...
40
The user loses all unsaved data after terminating the session
std price book or a price book
not dependent fields
14. Custom fiscal year works on a define once and...
To use the campaign import wizards
Download AppExchange Packages
csv files
use everywhere rule
15. Name three sources from which cases can be created.
Custom summary and matrix reports
log in to SFDC Profile
salesforce.com portal
Call Support - Call Sales - Log a case online - Email Support
16. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
40
Custom Field
routed to a default lead creator via email
17. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
Force.com
Ideas
Custom forecasting
18. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
3 or more hours per day
Accounts to Opportunities - or Contacts to Cases
extend sharing for those records
19. Conditional formatting is available for...
Edit and Read opportunity
Summary and table
Read-Only
40
20. Standard User Permissions + can edit - approve - activate and delete contracts
the level of visibility
must be between 5 and 50
Contract Manager
Insert - update - upsert - delete
21. What data can you request for in the weekly data export?
Custom picklist
When a Lead is converted
All organization data
an error report after the loading
22. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
the level of visibility
Export to excel
The email address of the user whose identify is being confirmed.
23. How does the Import Wizard perform matching when updating records?
Call Support - Call Sales - Log a case online - Email Support
in activity history
number from percentage
Salesforce ID
24. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
Case queue
not enforced
must be between 5 and 50
25. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
components of a profile
300
Standard Field
Use cases for Email-to-Case
26. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
50000
the level of visibility
Elements within a Page Layout
Create on solution
27. A role controls __________ that users have to an organization's data.
A tab that combines a list view and related records into one screen with different frames.
Download AppExchange Packages
the level of visibility
forecast role hierarchy
28. Applications are built on which platform?
components of a profile
1 day
Force.com
5 MB
29. What information in the user record cannot be captured without a custom field?
Export to excel
csv files
Salesforce CRM workflow
Hire date
30. Name the standard applications in the list.
Ideas
There is only one record type in person account - There is no contact related list in person account
Line
Marketing -Call Center
31. Who can view a campaign in SFDC?
Salesforce and Marketing Automation - Customer Support Management
Call Support - Call Sales - Log a case online - Email Support
folder access level
All users of SFDC who have access to campaigns objects
32. Which of the following does not need business process?
Edit and Read opportunity
search for public tags
Contacts
Custom picklist
33. In conditional highlighting - how may maximum conditions are allowed per report?
make a field required
3
Business Hours
delete the field
34. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Permissions
The user is not able to edit it because it is read-only
able to delete accounts
Basically - the Gmail model - all you data is stored on servers
35. What is true about look up relationship?
Force.com
Read-Only
Business Hours
Value is always required
36. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Page layouts
own a record and not see it
Business Hours
The running user does not have access to the dashboard folder
37. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
many to much
tasks scheduled calendar events
able to upgrade to other version
38. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
Territory Management
link to report
the Professional Edition
39. May be used to group related cases - or to split one case into many different parts.
conditional highlighting
Use cases for Case Hierarchies
using the custom summary field
cause data loss
40. A custom summary formula cannot reference ____________ in an object.
Field level security
Case queue
Profile controls
other formula fields
41. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
To display extended web content on SF window
csv files
Configure the settings and rules for Case processing - including Business Hours - and Escalation
42. Custom summary formula on report...
Download AppExchange Packages
5 MB
Custom forecasting
references another summary formula
43. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Gets assigned to lead owner's territory
forecast role hierarchy
The user loses all unsaved data after terminating the session
Workflow rules
44. What data can you export out of SFDC?
csv files
Custom objects - Field level security
All organization data
One solution field
45. Record types are used to implement custom business processes by associating them to specific
Workflows
Page layouts
objects in a managed package
the record is saved/updated
46. Name three settings on the Company Information page that administrators can edit.
Rcord type
List view
Default Locale - Default Language - Default Time Zone
The designated weblead owner gets an email
47. Salesforce for Microsoft Outlook is which type of client?
Page layouts
API
able to upgrade to other version
build a custom forecast for the same
48. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
Accounts - Contacts - Leads - Solutions - and Custom objects
300
Case tasks
49. ____________ is available for custom fiscal years.
The user is not able to edit it because it is read-only
Ideas
API
Custom forecasting
50. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
All organization data
Profile
used on an oppy
Accounts to Opportunities - or Contacts to Cases