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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
custom multi select picklist
Mini Page Layout
300
2. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
search for public tags
50000
Difference between workflow rule and workflow approval process
Fiscal year - Licenses - Language - locale - time zones
3. Why do you create a web tab?
automatically maps
To display extended web content on SF window
Set thresholds for report analysis
Configure the settings and rules for Case processing - including Business Hours - and Escalation
4. Custom objects are...
Edit on solution
reportable
3
Skill requirements - Product categories - Customer types - Service levels
5. The maximum # of time trigger actions
not dependent fields
40
4k
Use cases for Email-to-Case
6. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Case Escalation Rule
make a field required
Profile controls
7. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Queue
not dependent fields
a campaign member
Configure the settings and rules for Case processing - including Business Hours - and Escalation
8. Inline editing updates the field when...
the record is saved/updated
Custom picklist
To use a Case Assignment
250
9. A role has a ________ relationship with users.
The email address of the user whose identify is being confirmed.
The running user does not have access to the dashboard folder
search for public tags
many to many
10. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
many to many
To display extended web content on SF window
the level of visibility
11. What is true about look up relationships?
To use a Case Assignment
the record is saved/updated
30 days
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
12. Picklist dependency rules are __________ during import.
Profile
not enforced
The running user does not have access to the dashboard folder
used on an oppy
13. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
System Administrator profile and Marketing User Profile (import Leads)
same access to the document
Create a report
Show details and add events
14. You must create the business process before creating record types for each of these objects...
Marketing -Call Center
except Campaign
custom multi select picklist
None of the users
15. Author and the owner do not have the...
same access to the document
Custom picklist
Marketing -Call Center
your organization's workflow
16. The administrator wants to track data over a period of time. Which graph would he use?
search for public tags
Line
Manage Letterheads - Manage Public Templates - Edit HTML Templates
API
17. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
To display extended web content on SF window
To use the campaign import wizards
Accounts - Contacts - Leads - Solutions - and Custom objects
18. You cannot delete a product that is...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Opportunity campaign related list - Contact campaign related list
used on an oppy
Elements within a Page Layout
19. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
Business Hours
Edit on solution
Opportunity campaign related list - Contact campaign related list
20. The account owner - opportunit owners - and case owners...
5
Metric - table - gauge - chart - S-Control - VF page
extend sharing for those records
can be different users
21. You can map a single column from the csv file to...
multiple fields in SFDC
Custom forecasting
Create a report
The user is not able to edit it because it is read-only
22. Users can _____________ from the sidebar and advanced search
Opportunity campaign related list - Contact campaign related list
search for public tags
tasks scheduled calendar events
make a field required
23. Which one of these may be a controlling field and a dependent field?
an error report after the loading
3 or more hours per day
Custom picklist
delete the field
24. You can map a custom lead field...
None of the users
Rules and the use of Email Templates
to a case
Case tasks
25. You can create _____________ directly from the csv import file.
To use a Case Assignment
None of the users
Summary or matrix (with at least one level of grouping)
parent.child relationships
26. A role controls __________ that users have to an organization's data.
User setting
one language at a time
the level of visibility
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
27. Custom fiscal year works on a define once and...
Unlimited
The email address of the user whose identify is being confirmed.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
use everywhere rule
28. You can customize Profile to restrict users' ability to...
5 MB
not dependent fields
log in to SFDC Profile
Business Hours
29. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
User can log out all unsaved data is lost
log in to SFDC Profile
controlling field for a dependent field
30. Which of these are inherited from objects on homepage in a console layout?
All users of SFDC who have access to campaigns objects
All users
Custom objects - Field level security
Case Escalation Rule
31. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Force.com
different types of sharing rules
Account - Contacts - Opportunities
Create on solution
32. Create ads that display on search engines is possible in SFDC using...
There is only one record type in person account - There is no contact related list in person account
Metric and gauge
1 day
Google
33. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
folder access level
Call Support - Call Sales - Log a case online - Email Support
The Marketing User check box on the user profile page
the record is saved/updated
34. The maximum number of values allowed in a controlling field.
300
The Marketing User check box on the user profile page
Custom forecasting
To use a Case Assignment
35. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
There is only one record type in person account - There is no contact related list in person account
To use the campaign import wizards
Workflows
36. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
can be different users
Summary and table
make a field required
37. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
references another summary formula
Field level security
Manage public documents
Create a report
38. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
controlling field for a dependent field
active assignment rules
delete the field
before it is saved in Salesforce
39. Sharing rule: ________ that grant access to groups of users.
Territory Management
Lead - Contact - Solution
Automated rules
same access to the document
40. Conditional formatting is available for...
Unlimited
50000
Summary and table
Forecasts
41. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
can be different users
Solution Manager
not dependent fields
42. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Permissions
To use a Case Assignment
active assignment rules
IP address is unknown
43. A workflow alert cannot be tracked...
in activity history
List view
The running user does not have access to the dashboard folder
Accounts to Opportunities - or Contacts to Cases
44. Create and manage letterheads and email templates
To use a Case Assignment
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Manage Letterheads - Manage Public Templates - Edit HTML Templates
All organization data
45. When you configure search settings for your organization - the new value...
forecast role hierarchy
The Marketing User profile
must be between 5 and 50
5 MB
46. Types of relationships that can exist between objects
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Tabular reports
Master-detail - many-to-many - lookup - hierarchical
1 day
47. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
Skill requirements - Product categories - Customer types - Service levels
30 days
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
48. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
There is only one record type in person account - There is no contact related list in person account
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Solution Manager
49. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
custom multi select picklist
Case Auto-Response Rule
Skill requirements - Product categories - Customer types - Service levels
objects in a managed package
50. A public group is a grouping of all except...
no limits
Give a list of campaigns that influenced the user
Call Support - Call Sales - Log a case online - Email Support
Queue