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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Unlimited
salesforce.com portal
summary and matrix reports
lead assignment rule

2. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
links two objects together
API
As short as a day and as long as a forever

3. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
System Administrator
denied
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
50000

4. Standard picklist fields can be controlling fields but...
using the custom summary field
lead conversion
no limits
not dependent fields

5. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
own a record and not see it
previously approved process
1 day
Profile

6. What data can you request for in the weekly data export?
All users
All organization data
previously approved process
anyone in the team

7. Users can _____________ from the sidebar and advanced search
search for public tags
can be different users
an error report after the loading
Line

8. The # of business hours that can be set for the organization to operate
List view
Unlimited
forecast role hierarchy
search for public tags

9. In list view enhancements - users cannot export list results to...
csv files
Standard users
Line
The Marketing User check box on the user profile page

10. Your recycle bin record limit is _____times the MBs in your general storage
Read-Only
250
make a field required
Custom Field

11. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Case Auto-Response Rule
To use a Case Assignment
Adding a user to the sales team group

12. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
be shared
Forecasts
able to delete accounts
not dependent fields

13. The size limit for documents uploaded is...
routed to a default lead creator via email
All users of SFDC who have access to campaigns objects
All organization data
5 MB

14. Calendar and Task Activities are both...
YEAR(date_c) =YEAR(today())
Custom summary and matrix reports
tasks scheduled calendar events
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

15. Dated exchange rates can be set in the time range of...
build a custom forecast for the same
Automated rules
As short as a day and as long as a forever
a campaign member

16. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
Custom forecasting
Ideas
upgrade a managed application

17. Campaigns and opportunities have a _____________ relationship.
Case queue
30 days
many to much
50000

18. You cannot delete a product that is...
Marketing -Call Center
1 day
Google
used on an oppy

19. It is possible for a user to...
API
folder access level
Forecasts
own a record and not see it

20. It is possible for a user to...
Standard users
the level of visibility
lead conversion
own a record and not see it

21. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
As short as a day and as long as a forever
300
When a Lead is converted
Salesforce and Marketing Automation - Customer Support Management

22. Specifying a "running user" in dashboard means...
using the custom summary field
except Campaign
controlling field for a dependent field
Any user can view all records that the running user role can view

23. While scheduling an email reports user specifies all except...
link to report
IP address is unknown
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Hire Date

24. ____________ is available for custom fiscal years.
Marketing User
components of a profile
Custom forecasting
lead conversion

25. List the functions of the Data Loader
Edit and Read opportunity
Contacts
before it is saved in Salesforce
Insert - update - upsert - delete

26. A _____________ cannot be the controlling field for a dependent field.
the new label value
Case queue
custom multi select picklist
Profile

27. The administrator wants to track data over a period of time. Which graph would he use?
Line
link to report
Custom objects - Field level security
5 MB

28. Sharing rule: ________ that grant access to groups of users.
50000
Standard users
Automated rules
Custom objects - Field level security

29. A role controls __________ that users have to an organization's data.
Insert - update - upsert - delete
Give a list of campaigns that influenced the user
Territory Management
the level of visibility

30. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
folder access level
Use cases for Web-to-Case
lead conversion

31. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
the level of visibility
build a custom forecast for the same
All organization data

32. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Google
Permissions
To use the campaign import wizards
to a case

33. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
The Marketing User check box on the user profile page
references another summary formula
YEAR(date_c) =YEAR(today())
Permissions

34. Custom summary formulas are...
To use a Case Assignment
calculations on summary fields
Sales Cloud
Profile

35. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Default Locale - Default Language - Default Time Zone
Case queue
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
using the custom summary field

36. Who can view a campaign in SFDC?
Rules and the use of Email Templates
To capture unique data of the business
To display extended web content on SF window
All users of SFDC who have access to campaigns objects

37. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
using the data loader
search for public tags
denied
same access to the document

38. Salesforce for Microsoft Outlook is which type of client?
API
View the account - Edit the account
lead conversion
All organization data

39. You can map a custom lead field...
before it is saved in Salesforce
300
to a case
the recycle bin

40. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
using the custom summary field
Mini Page Layout
Use cases for Web-to-Case

41. The maximum # of time trigger actions
Campaign Member or Contact Role
40
Case
View the account - Edit the account

42. Who can view campaigns?
All users
delete the field
Custom objects - Field level security
search for public tags

43. What is true about look up relationship?
Value is always required
must be between 5 and 50
summary and matrix
csv files

44. When you configure search settings for your organization - the new value...
must be between 5 and 50
Export to excel
same access to the document
Territory Management

45. Permission to add a category to a solution require which permission
must be between 5 and 50
Create on solution
Workflow rules
conditional highlighting

46. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
cause data loss
All organization data
Case queue

47. A record of contact with customer support. A customer is reporting a problem or asking a question.
Workflows
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Case
own a record and not see it

48. Which of these are inherited from objects on homepage in a console layout?
build a custom forecast for the same
Create a report
5 MB
Custom objects - Field level security

49. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
YEAR(date_c) =YEAR(today())
40
cause data loss
dashboard components

50. Author and the owner do not have the...
conditional highlighting
Solutions - Accounts - Opportunities
Give a list of campaigns that influenced the user
same access to the document

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Test your basic knowledge |

Salesforce Certification

Search BasicVersity Tests

Browse BasicVersity

3d Computer Modeling

Actionscript

Adobe Flash

Adobe Illustrator

Adobe Illustrator Shortcuts

Adobe Indesign Publishing

Adobe Photoshop CS 2 - CS 3

Adobe Photoshop CS 5

Adobe Photoshop CS 5 Keyboard Shortcuts

Adobe Photoshop Graphic Design

Adobe Photoshop Tools And Commands

Adobe Premiere Keyboard Shortcuts

Adobe Premiere Pro

After Effects Keyboard Shortcuts

Agile Development

Agile Scrum Methodology

Ajax

Android Programming

Animation

Asp.net Programming