Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can then associate each business process with one or more record types and make it available to users...
Marketing -Call Center
To capture unique data of the business
Rcord type
based on their profile

2. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

3. When is it appropriate to use the Import Wizard vs. the Data Loader?
Give a list of campaigns that influenced the user
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
System Administrator profile and Marketing User Profile (import Leads)
version control capabilities

4. In conditional highlighting - how may maximum conditions are allowed per report?
3
Adding a user to the sales team group
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

5. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
log in to SFDC Profile
one language at a time
To display extended web content on SF window

6. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
web-to-lead
3 or more hours per day
search for public tags
denied

7. Recycle bin houses deleted data for...
30 days
Tabular reports
As short as a day and as long as a forever
build a custom forecast for the same

8. Sharing rule: ________ that grant access to groups of users.
250
not dependent fields
Automated rules
Download AppExchange Packages

9. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
your organization's workflow
IP address is unknown
Solutions - Accounts - Opportunities
Metric and gauge

10. If a standard object is renamed - the reports are renamed based on...
the new label value
To capture unique data of the business
territory management
Standard users

11. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
the record is saved/updated
Configure the settings and rules for Case processing - including Business Hours - and Escalation
use everywhere rule
using the data loader

12. If the data validation at web to lead form fails - who will get the error report?
except Campaign
Create a report
The designated weblead owner gets an email
Profile

13. Salesforce for Microsoft Outlook is which type of client?
the recycle bin
3
Automated rules
API

14. The account owner - opportunit owners - and case owners...
number from percentage
Google
Gets assigned to lead owner's territory
can be different users

15. You need which permission to specify a running user other than yourself?
references another summary formula
View all data
5 MB
Default Locale - Default Language - Default Time Zone

16. What is true about look up relationships?
Set thresholds for report analysis
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
tasks scheduled calendar events
The user is not able to edit it because it is read-only

17. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
the Professional Edition
a campaign member
300
Lead - Contact - Solution

18. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
same access to the document
Rcord type
make a field required
Custom Field

19. Conditional formatting is available for...
All users
Summary and table
using the custom summary field
They are upgradeable

20. May be used to group related cases - or to split one case into many different parts.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Use cases for Case Hierarchies
Page layouts
To use Case Queues to manage Cases

21. ____________ is available for custom fiscal years.
Contacts
multiple record types
Custom forecasting
Profile

22. Name three sources from which cases can be created.
Unlimited
To use the campaign import wizards
Call Support - Call Sales - Log a case online - Email Support
use everywhere rule

23. You can create _____________ directly from the csv import file.
Summary or matrix (with at least one level of grouping)
parent.child relationships
Custom forecasting
Campaign Member or Contact Role

24. Author and the owner do not have the...
same access to the document
To use Case Queues to manage Cases
not enforced
Contacts

25. Picklist dependency rules are __________ during import.
Salesforce and Marketing Automation - Customer Support Management
not enforced
reportable
Territory Management

26. Which report formats must be used to create dashboard components?
A running user
Summary or matrix (with at least one level of grouping)
used on an oppy
Hire date

27. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Salesforce and Marketing Automation - Customer Support Management
As short as a day and as long as a forever
Campaign Member or Contact Role

28. List the functions of the Data Loader
the record is saved/updated
Insert - update - upsert - delete
To use a Case Assignment
40

29. Why do you create a web tab?
Force.com
To display extended web content on SF window
Sales Team Role
std price book or a price book

30. Custom objects are...
Solutions - Accounts - Opportunities
Profile controls
reportable
API

31. An online form to capture lead information - Email template response content published on your web site.
Campaign Member or Contact Role
web-to-lead
Queue
Export to excel

32. Applications are built on which platform?
not dependent fields
be shared
The user loses all unsaved data after terminating the session
Force.com

33. Who can import data for all users?
one language at a time
based on their profile
System Administrator profile and Marketing User Profile (import Leads)
an error report after the loading

34. You can delete the _____________ that is on an oppy.
std price book or a price book
Tabular reports
Workflow rules
own a record and not see it

35. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
Force.com
The email address of the user whose identify is being confirmed.
Mini Page Layout

36. How many roles can you create for your org?
500
Marketing User
300
To let the user select values in the view picklist

37. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
your organization's workflow
Value is always required
custom multi select picklist
Use cases for Web-to-Case

38. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Standard User
active assignment rules
The user loses all unsaved data after terminating the session
Campaign Member or Contact Role

39. Dated exchange rates can be set in the time range of...
There is only one record type in person account - There is no contact related list in person account
Permissions
The designated weblead owner gets an email
As short as a day and as long as a forever

40. Software-as-a-service (SaaS) model
Marketing User
Basically - the Gmail model - all you data is stored on servers
Accounts - Contacts - Leads - Solutions - and Custom objects
Case Auto-Response Rule

41. A _____________ cannot be the controlling field for a dependent field.
Unlimited
custom multi select picklist
forecast role hierarchy
upgrade a managed application

42. What is the salesforce Console?
Profile
A tab that combines a list view and related records into one screen with different frames.
version control capabilities
Manage Letterheads - Manage Public Templates - Edit HTML Templates

43. Which one of these may be a controlling field and a dependent field?
cause data loss
Custom picklist
Tabular reports
3 or more hours per day

44. Records in _____________ do not count against your organization's storage limits.
Workflow rules
the recycle bin
same access to the document
Difference between workflow rule and workflow approval process

45. How would an administrator modify lookup records in a console layout?
log in to SFDC Profile
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Mini Page Layout
User setting

46. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
different types of sharing rules
Profile
std price book or a price book
Download AppExchange Packages

47. An account team can be added by all except...
components of a profile
300
anyone in the team
Google

48. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
conditional highlighting
The running user does not have access to the dashboard folder
Case Escalation Rule
Create a report

49. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
routed to a default lead creator via email
cause data loss
Workflows
number from percentage

50. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Show details and add events
All users of SFDC who have access to campaigns objects
Profile
One solution field