Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Name three benefits of the cloud computing model.
Custom Field
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Hire date
folder access level

2. To edit opportunity permission - where would you make the change?
Profile
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Basically - the Gmail model - all you data is stored on servers
not dependent fields

3. A lookup field relationship...
Salesforce and Marketing Automation - Customer Support Management
links two objects together
One solution field
not dependent fields

4. The create new folder link will only be visible to users with which permission?
Opportunity campaign related list - Contact campaign related list
Manage public documents
Hire date
lead assignment rule

5. Which one of these may be a controlling field and a dependent field?
Custom picklist
Case
make a field required
Configure the settings and rules for Case processing - including Business Hours - and Escalation

6. Custom fiscal year works on a define once and...
make a field required
A tab that combines a list view and related records into one screen with different frames.
Solution Manager
use everywhere rule

7. Conditional highlighting is used only in...
summary and matrix
Hire Date
To capture unique data of the business
the record is saved/updated

8. Business process is available in following objects: _______________
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Lead - Contact - Solution
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
an error report after the loading

9. Which is not a standard business object?
Ideas
Case tasks
Lead - Contact - Solution
Read-Only

10. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
using the custom summary field
Download AppExchange Packages
Show details and add events
many to much

11. Create and manage letterheads and email templates
Sales Cloud
40
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Manage public documents

12. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
Case
before it is saved in Salesforce
Google

13. If the lead has a record type - the default record type of the new owner is assigned to records created during...
summary and matrix reports
multiple fields in SFDC
Show details and add events
lead conversion

14. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
number from percentage
Salesforce CRM workflow
Field level security
build a custom forecast for the same

15. What is the limit on the compiled size of the formula field?
4k
no limits
The designated weblead owner gets an email
To use the campaign import wizards

16. You can import only ___________ per CSV file.
Line
None of the users
the record is saved/updated
one language at a time

17. What is true about look up relationship?
Rules and the use of Email Templates
territory management
Value is always required
references another summary formula

18. As a ________________ you can create page layout in the console and assign it to profiles.
Salesforce ID
system administrator
Force.com
Objects on managed packages

19. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
Salesforce and Marketing Automation - Customer Support Management
own a record and not see it
active assignment rules

20. How would an administrator modify lookup records in a console layout?
Mini Page Layout
To use Case Queues to manage Cases
summary and matrix reports
The email address of the user whose identify is being confirmed.

21. Salesforce for Microsoft Outlook is which type of client?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Tabular reports
API
Account - Contacts - Opportunities

22. The size limit for documents uploaded is...
controlling field for a dependent field
parent.child relationships
5 MB
1

23. A workflow alert cannot be tracked...
3 or more hours per day
To capture unique data of the business
rollup summary field
in activity history

24. Applications are built on which platform?
multiple record types
Force.com
forecast role hierarchy
except Campaign

25. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Give a list of campaigns that influenced the user
summary and matrix reports
To use the campaign import wizards
Field level security

26. What does a company profile contain?
Case tasks
Google adwords
extend sharing for those records
Fiscal year - Licenses - Language - locale - time zones

27. ____________ is available for custom fiscal years.
Custom forecasting
Create on solution
make a field required
All organization data

28. Recycle bin houses deleted data for...
Create on solution
30 days
Account - Contacts - Opportunities
Any user can view all records that the running user role can view

29. How does the Import Wizard perform matching when updating records?
Marketing User
upgrade a managed application
Difference between workflow rule and workflow approval process
Salesforce ID

30. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Custom picklist
5
Use cases for Email-to-Case
The user loses all unsaved data after terminating the session

31. You can create _____________ directly from the csv import file.
parent.child relationships
5 MB
Google adwords
Salesforce and Marketing Automation - Customer Support Management

32. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
The user loses all unsaved data after terminating the session
anyone in the team
csv files

33. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
Basically - the Gmail model - all you data is stored on servers
before it is saved in Salesforce
Standard User

34. Users with access to opportunities as sales team members cannot...
Custom summary and matrix reports
Marketing User
extend sharing for those records
parent.child relationships

35. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
based on their profile
previously approved process
Rules and the use of Email Templates
forecast role hierarchy

36. It is possible for a user to...
own a record and not see it
previously approved process
parent.child relationships
Campaign Member or Contact Role

37. You can use conditional highlighting for which types of reports?
Page layouts
Case queue
many to many
summary and matrix reports

38. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
used on an oppy
To use a Case Assignment
Case Auto-Response Rule
Custom forecasting

39. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
your organization's workflow
The user is not able to edit it because it is read-only
controlling field for a dependent field
Standard users

40. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
Value is always required
None of the users
A tab that combines a list view and related records into one screen with different frames.

41. Can view - edit and delete their own records
Standard User
Marketing -Call Center
Gets assigned to lead owner's territory
YEAR(date_c) =YEAR(today())

42. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Hire date
They are upgradeable
a campaign member
many to many

43. You need which permission to specify a running user other than yourself?
same access to the document
All organization data
Profile controls
View all data

44. Name the standard applications in the list.
one language at a time
Custom forecasting
based on their profile
Marketing -Call Center

45. A custom lead field can be mapped to...
All organization data
One solution field
multiple fields in SFDC
different types of sharing rules

46. A custom summary formula cannot reference ____________ in an object.
YEAR(date_c) =YEAR(today())
A running user
other formula fields
Set thresholds for report analysis

47. All existing custom objects that were previously deployed will still be deployed when you....
A running user
build a custom forecast for the same
upgrade a managed application
Case queue

48. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
own a record and not see it
Hire Date
Profile controls

49. Page Layout - Field level security - Record Types
std price book or a price book
Master-detail - many-to-many - lookup - hierarchical
One solution field
components of a profile

50. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
300
cause data loss
log in to SFDC Profile
When a Lead is converted