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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Allows you to define different sets of picklist values for both standard and custom picklist.
System Administrator profile and Marketing User Profile (import Leads)
Rcord type
1 day
multiple record types

2. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
conditional highlighting
Use cases for Email-to-Case
one language at a time
The Marketing User profile

3. What data can you request for in the weekly data export?
The Marketing User profile
All organization data
your organization's workflow
Case Auto-Response Rule

4. You need which permission to specify a running user other than yourself?
same access to the document
4k
View all data
summary and matrix reports

5. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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6. Reports that must be used to create dashboard components.
Master-detail - many-to-many - lookup - hierarchical
in activity history
Custom summary and matrix reports
no limits

7. You can then associate each business process with one or more record types and make it available to users...
Business Hours
based on their profile
references another summary formula
one language at a time

8. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Rules and the use of Email Templates
Create on solution
None of the users
Custom Field

9. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
except Campaign
Objects on managed packages
User setting
Show details and add events

10. A custom summary formula cannot reference ____________ in an object.
automatically maps
Custom picklist
other formula fields
active assignment rules

11. To edit opportunity permission - where would you make the change?
Elements within a Page Layout
Profile
Workflow rules
the record is saved/updated

12. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Objects on managed packages
Edit and Read opportunity
own a record and not see it

13. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
conditional highlighting
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
previously approved process
cause data loss

14. When is a custom object created?
To capture unique data of the business
forecast role hierarchy
Salesforce and Marketing Automation - Customer Support Management
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

15. Error on failed web to lead validation is...
routed to a default lead creator via email
based on their profile
Profile controls
All organization data

16. Can only view records
Unlimited
Read-Only
The Marketing User profile
Elements within a Page Layout

17. Campaigns and opportunities have a _____________ relationship.
5
List view
Profile
many to much

18. You cannot delete a product that is...
used on an oppy
Summary or matrix (with at least one level of grouping)
your organization's workflow
Use cases for Web-to-Case

19. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
To use the campaign import wizards
Rcord type
Adding a user to the sales team group

20. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
50000
3 or more hours per day
4000
The designated weblead owner gets an email

21. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Use cases for Case Hierarchies
YEAR(date_c) =YEAR(today())
IP address is unknown
To let the user select values in the view picklist

22. Name three settings on the Company Information page that administrators can edit.
Give a list of campaigns that influenced the user
a campaign member
Default Locale - Default Language - Default Time Zone
To capture unique data of the business

23. You can import only ___________ per CSV file.
one language at a time
Contacts
To display extended web content on SF window
Accounts to Opportunities - or Contacts to Cases

24. What is true about look up relationship?
rollup summary field
30 days
Value is always required
5 MB

25. Business process is available in following objects: _______________
summary and matrix
Salesforce ID
Role settings
Lead - Contact - Solution

26. How does the Import Wizard perform matching when updating records?
Sales Cloud
3
Salesforce ID
300

27. List the type of case queues commonly used by call centers.
Custom picklist
not enforced
Skill requirements - Product categories - Customer types - Service levels
extend sharing for those records

28. How many roles can you create for your org?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Edit on solution
Default Locale - Default Language - Default Time Zone
500

29. Software-as-a-service (SaaS) model
Rcord type
summary and matrix reports
Basically - the Gmail model - all you data is stored on servers
Set thresholds for report analysis

30. Users with access to opportunities as sales team members cannot...
many to much
Google adwords
extend sharing for those records
Salesforce CRM workflow

31. Field level security cannot be used to...
All users of SFDC who have access to campaigns objects
make a field required
references another summary formula
summary and matrix

32. A record of contact with customer support. A customer is reporting a problem or asking a question.
When a Lead is converted
must be between 5 and 50
Case
Create on solution

33. When you configure search settings for your organization - the new value...
forecast role hierarchy
must be between 5 and 50
extend sharing for those records
Read-Only

34. While scheduling an email reports user specifies all except...
link to report
Contacts
active assignment rules
Any user can view all records that the running user role can view

35. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
other formula fields
Force.com
Workflows
To capture unique data of the business

36. Where do active currencies live?
Territory Management
based on their profile
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Create a report

37. A workflow alert cannot be tracked...
components of a profile
Case
in activity history
They are upgradeable

38. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
web-to-lead
Read-Only
The user loses all unsaved data after terminating the session
own a record and not see it

39. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
250
Adding a user to the sales team group
Components of the Console Tab
Set thresholds for report analysis

40. A role has a ________ relationship with users.
Business Hours
number from percentage
many to many
own a record and not see it

41. Available out of box - cannot be deleted (You can change the label name).
Standard Field
5 MB
Territory Management
Marketing -Call Center

42. Inline editing updates the field when...
Adding a user to the sales team group
A tab that combines a list view and related records into one screen with different frames.
the record is saved/updated
tasks scheduled calendar events

43. Sharing rule: ________ that grant access to groups of users.
many to much
active assignment rules
Automated rules
anyone in the team

44. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Solution Manager
40
Case queue
the new label value

45. Picklist dependency rules are __________ during import.
None of the users
not enforced
different types of sharing rules
Case tasks

46. The create new folder link will only be visible to users with which permission?
Set thresholds for report analysis
Manage public documents
one language at a time
Insert - update - upsert - delete

47. You can map a custom lead field...
to a case
used on an oppy
500
able to delete accounts

48. You can map a custom lead field to only one of the following objects at a single instance
to a case
Gets assigned to lead owner's territory
an error report after the loading
Account - Contacts - Opportunities

49. List Dashboard component types
Case tasks
The designated weblead owner gets an email
Metric - table - gauge - chart - S-Control - VF page
5 MB

50. The # of business hours that can be set for the organization to operate
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Solution Manager
Unlimited
Permissions

Can you answer 50 questions in 15 minutes?

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Salesforce Certification

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