Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Standard Field
make a field required
own a record and not see it
Profile controls

2. Charts - Tables - Metrics - Gauge
many to many
dashboard components
IP address is unknown
not enforced

3. The maximum # of time trigger actions
Case tasks
40
to a case
Google adwords

4. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
List view
lead assignment rule
Salesforce CRM workflow
Account - Contacts - Opportunities

5. Which is not a standard business object?
Give a list of campaigns that influenced the user
Ideas
The designated weblead owner gets an email
Marketing User

6. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
Contract Manager
To let the user select values in the view picklist
routed to a default lead creator via email

7. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
upgrade a managed application
System Administrator profile and Marketing User Profile (import Leads)
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
1 day

8. Standard objects examples
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Solutions - Accounts - Opportunities
Configure the settings and rules for Case processing - including Business Hours - and Escalation
links two objects together

9. If using customizable forecasting - there is a seperate...
forecast role hierarchy
Google adwords
automatically maps
500

10. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

11. Page layouts are assigned to users based on...
different types of sharing rules
Role settings
Business Hours
Create on solution

12. Field level security cannot be used to...
lead assignment rule
Workflows
version control capabilities
make a field required

13. You can delete the _____________ that is on an oppy.
Opportunity campaign related list - Contact campaign related list
To capture unique data of the business
A running user
std price book or a price book

14. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
Accounts - Contacts - Leads - Solutions - and Custom objects
Master-detail - many-to-many - lookup - hierarchical
The user is not able to edit it because it is read-only

15. Calendar and Task Activities are both...
tasks scheduled calendar events
reportable
same access to the document
the Professional Edition

16. Who can view a campaign in SFDC?
Accounts to Opportunities - or Contacts to Cases
40
All users of SFDC who have access to campaigns objects
calculations on summary fields

17. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
no limits
Field level security
None of the users

18. What is the number of values allowed in dependent pick list?
build a custom forecast for the same
Read-Only
300
not dependent fields

19. History tracking can be performed on the following standard objects except...
different types of sharing rules
an error report after the loading
1 day
Forecasts

20. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
Edit on solution
one language at a time
version control capabilities

21. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Components of the Console Tab
dashboard components
Ideas

22. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
references another summary formula
YEAR(date_c) =YEAR(today())
Difference between workflow rule and workflow approval process
The running user does not have access to the dashboard folder

23. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
before it is saved in Salesforce
To use the campaign import wizards
As short as a day and as long as a forever
Standard users

24. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
Lead - Contact - Solution
parent.child relationships
Skill requirements - Product categories - Customer types - Service levels

25. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
As short as a day and as long as a forever
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
The email address of the user whose identify is being confirmed.
Manage Letterheads - Manage Public Templates - Edit HTML Templates

26. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
Metric - table - gauge - chart - S-Control - VF page
Export to excel
the level of visibility

27. As a ________________ you can create page layout in the console and assign it to profiles.
To capture unique data of the business
Page layouts
Hire Date
system administrator

28. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Custom Field
previously approved process
50000
custom multi select picklist

29. While scheduling an email reports user specifies all except...
link to report
automatically maps
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Any user can view all records that the running user role can view

30. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Ideas
the level of visibility
Workflows
User can log out all unsaved data is lost

31. A workflow alert cannot be tracked...
The email address of the user whose identify is being confirmed.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Automated rules
in activity history

32. It is possible for a user to...
own a record and not see it
There is only one record type in person account - There is no contact related list in person account
1 day
csv files

33. It is possible for a user to...
Profile
forecast role hierarchy
version control capabilities
own a record and not see it

34. Name the standard applications in the list.
To use a Case Assignment
your organization's workflow
Marketing -Call Center
4k

35. An account team can be added by all except...
Opportunity campaign related list - Contact campaign related list
many to many
List view
anyone in the team

36. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
based on their profile
Give a list of campaigns that influenced the user
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Territory Management

37. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
Permissions
Queue
To use a Case Assignment

38. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
std price book or a price book
lead assignment rule
300

39. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
log in to SFDC Profile
objects in a managed package
Difference between workflow rule and workflow approval process

40. Custom summary formula on report...
references another summary formula
To use the campaign import wizards
Rules and the use of Email Templates
Use cases for Web-to-Case

41. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Workflows
Edit and Read opportunity
not dependent fields
Custom picklist

42. Your recycle bin record limit is _____times the MBs in your general storage
controlling field for a dependent field
250
Solution Manager
Standard Field

43. What is true about look up relationship?
Value is always required
API
Google
IP address is unknown

44. The size limit for documents uploaded is...
5
Manage public documents
Google
5 MB

45. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
upgrade a managed application
Manage public documents
Rules and the use of Email Templates
To let the user select values in the view picklist

46. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
5 MB
before it is saved in Salesforce
Page layouts
1

47. List the functions of the Data Loader
Custom Field
Insert - update - upsert - delete
Workflows
Contract Manager

48. The ____________ is a custom field that aggregates child record information in to the parent record.
dashboard components
rollup summary field
The Marketing User check box on the user profile page
The Marketing User profile

49. What is conditional highlighting for reports?
other formula fields
objects in a managed package
Set thresholds for report analysis
upgrade a managed application

50. Which information not captured on user record in Salesforce?
The user is not able to edit it because it is read-only
All users
territory management
Hire Date