Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. ____________ is not available for printable lists






2. Field level security cannot be used to...






3. Calendar and Task Activities are both...






4. You can then associate each business process with one or more record types and make it available to users...






5. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






6. How many lead assignment rules can be active at one time?






7. Picklist dependency rules are __________ during import.






8. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






9. Software-as-a-service (SaaS) model






10. It is possible for a user to...






11. Error on failed web to lead validation is...






12. What is the number of values allowed in dependent pick list?






13. Standard picklist fields can be controlling fields but...






14. Custom fiscal year works on a define once and...






15. Name three sources from which cases can be created.






16. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






17. Types of relationships that can exist between objects






18. What can stop a scheduled report-dashboard run?






19. Conditional formatting is available for...






20. Standard User Permissions + can edit - approve - activate and delete contracts






21. What data can you request for in the weekly data export?






22. A _____________ cannot be the controlling field for a dependent field.






23. How does the Import Wizard perform matching when updating records?






24. Specifying a "running user" in dashboard means...






25. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






26. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






27. A role controls __________ that users have to an organization's data.






28. Applications are built on which platform?






29. What information in the user record cannot be captured without a custom field?






30. Name the standard applications in the list.






31. Who can view a campaign in SFDC?






32. Which of the following does not need business process?






33. In conditional highlighting - how may maximum conditions are allowed per report?






34. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






35. What is true about look up relationship?






36. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






37. Give an example of where a junction object is used between standard objects.






38. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






39. May be used to group related cases - or to split one case into many different parts.






40. A custom summary formula cannot reference ____________ in an object.






41. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






42. Custom summary formula on report...






43. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






44. What data can you export out of SFDC?






45. Record types are used to implement custom business processes by associating them to specific






46. Name three settings on the Company Information page that administrators can edit.






47. Salesforce for Microsoft Outlook is which type of client?






48. The data loader can load all objects - including custom objects - It generates...






49. ____________ is available for custom fiscal years.






50. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?