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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The create new folder link will only be visible to users with which permission?
The running user does not have access to the dashboard folder
A running user
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Manage public documents

2. A lookup field relationship...
Sales Team Role
links two objects together
Solutions - Accounts - Opportunities
summary and matrix

3. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
anyone in the team
Profile
A running user
3 or more hours per day

4. What is conditional highlighting for reports?
Set thresholds for report analysis
multiple record types
make a field required
custom multi select picklist

5. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Read-Only
1 day
territory management
Automated rules

6. Error on failed web to lead validation is...
routed to a default lead creator via email
Export to excel
a campaign member
Google

7. The size limit for documents uploaded is...
5 MB
Profile controls
Download AppExchange Packages
Insert - update - upsert - delete

8. A delegated approver can revoke a...
Create on solution
3 or more hours per day
50000
previously approved process

9. A role has a ________ relationship with users.
many to many
lead conversion
Mini Page Layout
To let the user select values in the view picklist

10. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Show details and add events
the recycle bin
Business Hours
Unlimited

11. Specifying a "running user" in dashboard means...
links two objects together
Any user can view all records that the running user role can view
the Professional Edition
View the account - Edit the account

12. You can map a single column from the csv file to...
number from percentage
Edit and Read opportunity
multiple fields in SFDC
Accounts to Opportunities - or Contacts to Cases

13. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
lead assignment rule
to a case
the level of visibility
Custom Field

14. Available out of box - cannot be deleted (You can change the label name).
Standard Field
Objects on managed packages
web-to-lead
Tabular reports

15. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Standard User
Rcord type
View all data

16. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
used on an oppy
own a record and not see it
To use the campaign import wizards
Custom Field

17. What is Salesforce?
anyone in the team
conditional highlighting
Salesforce and Marketing Automation - Customer Support Management
Summary and table

18. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
5
Case queue
Edit on solution

19. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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20. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Skill requirements - Product categories - Customer types - Service levels
lead assignment rule
own a record and not see it
Custom objects - Field level security

21. Who can view campaigns?
All users
routed to a default lead creator via email
Accounts to Opportunities - or Contacts to Cases
Forecasts

22. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Unlimited
the Professional Edition
Territory Management
Accounts to Opportunities - or Contacts to Cases

23. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
Export to excel
A tab that combines a list view and related records into one screen with different frames.
5

24. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
Tabular reports
Master-detail - many-to-many - lookup - hierarchical
3

25. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Permissions
cause data loss
be shared
salesforce.com portal

26. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
use everywhere rule
Solutions - Accounts - Opportunities
Metric and gauge

27. Users can _____________ from the sidebar and advanced search
List view
3 or more hours per day
search for public tags
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

28. What information in the user record cannot be captured without a custom field?
The Marketing User check box on the user profile page
They are upgradeable
Hire date
the level of visibility

29. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
As short as a day and as long as a forever
version control capabilities
A running user

30. Which of the following does not need business process?
upgrade a managed application
Contacts
Skill requirements - Product categories - Customer types - Service levels
Mini Page Layout

31. Super User - Can customize and administer the application
System Administrator
not enforced
Use cases for Email-to-Case
There is only one record type in person account - There is no contact related list in person account

32. During a lead import - you can choose to enable ___________ as part of the import.
They are upgradeable
active assignment rules
components of a profile
automatically maps

33. Dated exchange rates can be set in the time range of...
Manage public documents
As short as a day and as long as a forever
Standard users
None of the users

34. History tracking can be performed on the following standard objects except...
Edit and Read opportunity
Forecasts
Automated rules
Salesforce and Marketing Automation - Customer Support Management

35. You must create the business process before creating record types for each of these objects...
except Campaign
All users of SFDC who have access to campaigns objects
None of the users
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

36. Determines the level of access to the dashboard data
Manage public documents
YEAR(date_c) =YEAR(today())
A running user
cause data loss

37. How does the Import Wizard perform matching when updating records?
Marketing -Call Center
Queue
delete the field
Salesforce ID

38. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Tabular reports
Role settings
List view
The user loses all unsaved data after terminating the session

39. Managed package is always...
upgrade a managed application
Unlimited
able to upgrade to other version
Components of the Console Tab

40. Name three benefits of the cloud computing model.
reportable
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Custom picklist
conditional highlighting

41. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
automatically maps
Download AppExchange Packages
Mini Page Layout
Profile

42. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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43. You can delete the _____________ that is on an oppy.
250
std price book or a price book
5 MB
system administrator

44. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Role settings
Set thresholds for report analysis
same access to the document
The Marketing User profile

45. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
The email address of the user whose identify is being confirmed.
one language at a time
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

46. Can only view records
Sales Cloud
The running user does not have access to the dashboard folder
Read-Only
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

47. Who can import data for all users?
Territory Management
Adding a user to the sales team group
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
System Administrator profile and Marketing User Profile (import Leads)

48. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
To let the user select values in the view picklist
links two objects together
3 or more hours per day
use everywhere rule

49. How many roles can you create for your org?
Read-Only
number from percentage
500
folder access level

50. Which salesforce.com feature allows the org to capture ROI on online advertising?
Page layouts
Account - Contacts - Opportunities
Google adwords
multiple record types

Can you answer 50 questions in 15 minutes?

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