Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can create _____________ directly from the csv import file.
Google adwords
parent.child relationships
A tab that combines a list view and related records into one screen with different frames.
web-to-lead

2. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
controlling field for a dependent field
must be between 5 and 50
Difference between workflow rule and workflow approval process

3. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
references another summary formula
Ideas
Use cases for Web-to-Case

4. Available out of box - cannot be deleted (You can change the label name).
system administrator
System Administrator
your organization's workflow
Standard Field

5. Inline editing updates the field when...
territory management
the record is saved/updated
Marketing User
Salesforce CRM workflow

6. Two options for restricting access via IP Ranges
Use cases for Web-to-Case
Queue
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Workflows

7. When you configure search settings for your organization - the new value...
must be between 5 and 50
All organization data
Adding a user to the sales team group
Contacts

8. How many lead assignment rules can be active at one time?
Use cases for Email-to-Case
1
other formula fields
Custom Field

9. List Dashboard component types
number from percentage
Metric - table - gauge - chart - S-Control - VF page
own a record and not see it
Salesforce CRM workflow

10. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
Salesforce ID
the record is saved/updated
5

11. Custom summary formula on report...
lead conversion
Basically - the Gmail model - all you data is stored on servers
csv files
references another summary formula

12. How would an administrator modify lookup records in a console layout?
Call Support - Call Sales - Log a case online - Email Support
Mini Page Layout
The running user does not have access to the dashboard folder
IP address is unknown

13. Who can view campaigns?
many to many
30 days
Metric and gauge
All users

14. Opportunities and quotes are a part of which cloud?
Call Support - Call Sales - Log a case online - Email Support
make a field required
build a custom forecast for the same
Sales Cloud

15. Where would you make changes in order to make default tabs visible?
multiple record types
Profile
When a Lead is converted
User setting

16. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
As short as a day and as long as a forever
one language at a time
API
Components of the Console Tab

17. Business process is available in following objects: _______________
None of the users
Case tasks
Lead - Contact - Solution
Marketing -Call Center

18. If a standard object is renamed - the reports are renamed based on...
3
Basically - the Gmail model - all you data is stored on servers
the new label value
many to many

19. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
Fiscal year - Licenses - Language - locale - time zones
Forecasts
extend sharing for those records

20. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
folder access level
Queue
csv files

21. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
IP address is unknown
cause data loss
able to delete accounts
the new label value

22. Can view - edit and delete their own records
Manage public documents
Set thresholds for report analysis
Rules and the use of Email Templates
Standard User

23. In order to implement more than one business process - ____________must also be implemented.
Profile controls
link to report
multiple record types
Workflow rules

24. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Skill requirements - Product categories - Customer types - Service levels
All users
Case Auto-Response Rule
Lead - Contact - Solution

25. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Business Hours
Field level security
extend sharing for those records
build a custom forecast for the same

26. What data can you request for in the weekly data export?
own a record and not see it
Salesforce CRM workflow
All organization data
Queue

27. You cannot delete a product that is...
anyone in the team
used on an oppy
using the custom summary field
The Marketing User profile

28. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
own a record and not see it
50000
1 day
To use a Case Assignment

29. You can customize Profile to restrict users' ability to...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Force.com
log in to SFDC Profile
Create on solution

30. The # of business hours that can be set for the organization to operate
Unlimited
be shared
5
Adding a user to the sales team group

31. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
There is only one record type in person account - There is no contact related list in person account
Configure the settings and rules for Case processing - including Business Hours - and Escalation
To display extended web content on SF window
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

32. Standard User Permissions + can manage published solutions + can manage solution categories
Google
Solutions - Accounts - Opportunities
Solution Manager
Gets assigned to lead owner's territory

33. You can modify the contents of a folder if the ______________ is set to read/write.
summary and matrix
summary and matrix reports
folder access level
be shared

34. You can use conditional highlighting for which types of reports?
a campaign member
summary and matrix reports
Edit on solution
calculations on summary fields

35. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
to a case
Edit and Read opportunity
automatically maps
make a field required

36. As a ________________ you can create page layout in the console and assign it to profiles.
All organization data
Line
system administrator
Google

37. Specifying a "running user" in dashboard means...
Case queue
Any user can view all records that the running user role can view
in activity history
300

38. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Queue
To use a Case Assignment
System Administrator profile and Marketing User Profile (import Leads)
link to report

39. Sharing rules can be formed on the following except...
Objects on managed packages
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Sales Team Role
Rules and the use of Email Templates

40. Why do you create a web tab?
To display extended web content on SF window
own a record and not see it
API
Workflows

41. You can then associate each business process with one or more record types and make it available to users...
based on their profile
40
System Administrator
web-to-lead

42. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Standard users
40
Field level security
Permissions

43. Field level security cannot be used to...
many to many
make a field required
Profile controls
summary and matrix

44. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
Edit and Read opportunity
cause data loss
multiple fields in SFDC

45. ____________ is not available for printable lists
Export to excel
build a custom forecast for the same
std price book or a price book
be shared

46. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Custom forecasting
None of the users
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
To let the user select values in the view picklist

47. A lead has been converted. Where can we find the campaigns associated with it?
same access to the document
Opportunity campaign related list - Contact campaign related list
Manage public documents
View the account - Edit the account

48. _____________can import a maximum of 500 account records in a session.
Metric and gauge
Standard users
Case
Basically - the Gmail model - all you data is stored on servers

49. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
extend sharing for those records
Metric and gauge
Salesforce CRM workflow

50. A custom lead field can be mapped to...
Master-detail - many-to-many - lookup - hierarchical
One solution field
tasks scheduled calendar events
controlling field for a dependent field