Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If the data validation at web to lead form fails - who will get the error report?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Workflows
None of the users
The designated weblead owner gets an email

2. Super User - Can customize and administer the application
The email address of the user whose identify is being confirmed.
Elements within a Page Layout
None of the users
System Administrator

3. Can only view records
Read-Only
One solution field
must be between 5 and 50
300

4. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
other formula fields
Metric - table - gauge - chart - S-Control - VF page
The email address of the user whose identify is being confirmed.
link to report

5. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
parent.child relationships
API
YEAR(date_c) =YEAR(today())
delete the field

6. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
used on an oppy
4k
references another summary formula
Sales Team Role

7. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
User can log out all unsaved data is lost
Standard users
must be between 5 and 50

8. The administrator wants to track data over a period of time. Which graph would he use?
Line
Sales Cloud
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
use everywhere rule

9. Error on failed web to lead validation is...
different types of sharing rules
routed to a default lead creator via email
conditional highlighting
Use cases for Case Hierarchies

10. If using customizable forecasting - there is a seperate...
Custom objects - Field level security
forecast role hierarchy
Marketing -Call Center
The Marketing User profile

11. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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12. Users can _____________ from the sidebar and advanced search
in activity history
The email address of the user whose identify is being confirmed.
search for public tags
1 day

13. Name the standard applications in the list.
Profile controls
Custom objects - Field level security
denied
Marketing -Call Center

14. Which report formats must be used to create dashboard components?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Ideas
Sales Team Role
Summary or matrix (with at least one level of grouping)

15. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Metric - table - gauge - chart - S-Control - VF page
a campaign member
log in to SFDC Profile
Business Hours

16. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
not dependent fields
Google adwords
Case Auto-Response Rule
controlling field for a dependent field

17. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
None of the users
Standard User
Elements within a Page Layout

18. What is conditional highlighting for reports?
System Administrator profile and Marketing User Profile (import Leads)
4000
no limits
Set thresholds for report analysis

19. The maximum # of time trigger actions
YEAR(date_c) =YEAR(today())
40
multiple fields in SFDC
Basically - the Gmail model - all you data is stored on servers

20. Used to escalate a case if it has not been resolved within a specified period of time.
Manage public documents
in activity history
Google adwords
Case Escalation Rule

21. What can stop a scheduled report-dashboard run?
Tabular reports
3
The running user does not have access to the dashboard folder
Solutions - Accounts - Opportunities

22. The documents tab does not contain...
territory management
Unlimited
Sales Team Role
version control capabilities

23. Reports that must be used to create dashboard components.
an error report after the loading
User can log out all unsaved data is lost
Custom summary and matrix reports
version control capabilities

24. How would an administrator modify lookup records in a console layout?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Custom summary and matrix reports
Mini Page Layout
System Administrator

25. While scheduling an email reports user specifies all except...
System Administrator profile and Marketing User Profile (import Leads)
system administrator
link to report
250

26. Campaigns and opportunities have a _____________ relationship.
not dependent fields
Rules and the use of Email Templates
When a Lead is converted
many to much

27. Sharing rule: ________ that grant access to groups of users.
Role settings
Workflow rules
Automated rules
lead assignment rule

28. All existing custom objects that were previously deployed will still be deployed when you....
the new label value
Profile
upgrade a managed application
The email address of the user whose identify is being confirmed.

29. As a ________________ you can create page layout in the console and assign it to profiles.
Profile
system administrator
Marketing -Call Center
Salesforce CRM workflow

30. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Summary and table
build a custom forecast for the same
lead conversion
Manage Letterheads - Manage Public Templates - Edit HTML Templates

31. When a case is deleted - following are deleted except
Case tasks
Field level security
Custom summary and matrix reports
Marketing -Call Center

32. How does the Import Wizard perform matching when updating records?
use everywhere rule
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Case tasks
Salesforce ID

33. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
can be different users
system administrator
calculations on summary fields
Configure the settings and rules for Case processing - including Business Hours - and Escalation

34. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
Unlimited
version control capabilities
Edit and Read opportunity

35. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
able to delete accounts
A running user
1 day
system administrator

36. Which information not captured on user record in Salesforce?
except Campaign
Hire Date
the record is saved/updated
1

37. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
previously approved process
Create a report
a campaign member
Create on solution

38. Conditional formatting is available for...
Summary and table
territory management
Standard users
Business Hours

39. When you configure search settings for your organization - the new value...
Hire date
Mini Page Layout
Permissions
must be between 5 and 50

40. You can map a custom lead field...
to a case
calculations on summary fields
Profile controls
Rules and the use of Email Templates

41. What is true about look up relationship?
Edit and Read opportunity
references another summary formula
territory management
Value is always required

42. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
anyone in the team
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
cause data loss
Opportunity campaign related list - Contact campaign related list

43. List the functions of the Data Loader
Summary and table
Sales Cloud
Insert - update - upsert - delete
Case tasks

44. Applications are built on which platform?
Force.com
The Marketing User profile
Role settings
3 or more hours per day

45. The maximum number of values allowed in a controlling field.
300
using the data loader
the Professional Edition
Profile controls

46. What information in the user record cannot be captured without a custom field?
Hire date
denied
own a record and not see it
Adding a user to the sales team group

47. You can use _______________ for summary and matrix reporting only.
not enforced
There is only one record type in person account - There is no contact related list in person account
Standard User
conditional highlighting

48. The system ___________ std lead fields to standard account - contact - and oppy fields.
one language at a time
automatically maps
using the custom summary field
All organization data

49. If a standard object is renamed - the reports are renamed based on...
the new label value
Case Escalation Rule
Create a report
Hire Date

50. A custom lead field can be mapped to...
Standard Field
One solution field
Custom objects - Field level security
The running user does not have access to the dashboard folder