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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If territory management is enabled for your organization and a lead is converted - how does it get assigned?
your organization's workflow
tasks scheduled calendar events
the Professional Edition
Gets assigned to lead owner's territory

2. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Profile
lead assignment rule
the new label value
500

3. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
Forecasts
Page layouts
The Marketing User check box on the user profile page

4. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Territory Management
custom multi select picklist
Permissions
Page layouts

5. A person account is different from a business account because...
Unlimited
There is only one record type in person account - There is no contact related list in person account
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Case

6. The size limit for documents uploaded is...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
250
your organization's workflow
5 MB

7. Can only view records
the level of visibility
Read-Only
500
Opportunity campaign related list - Contact campaign related list

8. You can map a custom lead field...
to a case
forecast role hierarchy
Profile controls
parent.child relationships

9. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Rules and the use of Email Templates
3 or more hours per day
be shared
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

10. Field level security cannot be used to...
Case tasks
Skill requirements - Product categories - Customer types - Service levels
make a field required
View all data

11. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
As short as a day and as long as a forever
web-to-lead
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Download AppExchange Packages

12. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Elements within a Page Layout
no limits
salesforce.com portal
The Marketing User profile

13. You can map a single column from the csv file to...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
multiple fields in SFDC
Custom Field
40

14. Super User - Can customize and administer the application
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Ideas
System Administrator
Sales Team Role

15. Partner Portal: Users login to the web portal rather than through the...
objects in a managed package
Use cases for Case Hierarchies
Rules and the use of Email Templates
salesforce.com portal

16. Custom fiscal year works on a define once and...
Gets assigned to lead owner's territory
many to many
using the custom summary field
use everywhere rule

17. If the data validation at web to lead form fails - who will get the error report?
50000
Standard User
Accounts - Contacts - Leads - Solutions - and Custom objects
The designated weblead owner gets an email

18. You can create _____________ directly from the csv import file.
parent.child relationships
many to much
to a case
Case tasks

19. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Google adwords
The email address of the user whose identify is being confirmed.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
View the account - Edit the account

20. You must create the business process before creating record types for each of these objects...
Force.com
objects in a managed package
number from percentage
except Campaign

21. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
Default Locale - Default Language - Default Time Zone
Components of the Console Tab
Show details and add events

22. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
the recycle bin
Salesforce and Marketing Automation - Customer Support Management
4000
Workflows

23. Campaigns and opportunities have a _____________ relationship.
Any user can view all records that the running user role can view
Account - Contacts - Opportunities
upgrade a managed application
many to much

24. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
search for public tags
forecast role hierarchy
YEAR(date_c) =YEAR(today())
Use cases for Email-to-Case

25. When a case is deleted - following are deleted except
When a Lead is converted
Case tasks
one language at a time
250

26. You can use conditional highlighting for which types of reports?
summary and matrix reports
components of a profile
use everywhere rule
Permissions

27. List the type of case queues commonly used by call centers.
must be between 5 and 50
Skill requirements - Product categories - Customer types - Service levels
Workflows
YEAR(date_c) =YEAR(today())

28. Reports that must be used to create dashboard components.
Line
Automated rules
Custom summary and matrix reports
Workflows

29. To edit opportunity permission - where would you make the change?
Profile
based on their profile
Read-Only
40

30. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Master-detail - many-to-many - lookup - hierarchical
The Marketing User check box on the user profile page
View the account - Edit the account
calculations on summary fields

31. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
your organization's workflow
The designated weblead owner gets an email
a campaign member
Rcord type

32. Used to escalate a case if it has not been resolved within a specified period of time.
csv files
Role settings
reportable
Case Escalation Rule

33. What is true about look up relationships?
5
the new label value
They are upgradeable
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

34. What is the role of Primary Object when creating custom report types?
salesforce.com portal
folder access level
summary and matrix
To let the user select values in the view picklist

35. Can view - edit and delete their own records
Solution Manager
multiple record types
Standard User
automatically maps

36. A record of contact with customer support. A customer is reporting a problem or asking a question.
Use cases for Email-to-Case
API
3 or more hours per day
Case

37. A lookup field relationship...
multiple record types
anyone in the team
links two objects together
summary and matrix

38. Author and the owner do not have the...
Rcord type
4000
same access to the document
1

39. Name the standard applications in the list.
upgrade a managed application
4000
List view
Marketing -Call Center

40. Give an example of a one-to many relationship between standard objects.
Workflow rules
Accounts to Opportunities - or Contacts to Cases
View the account - Edit the account
The email address of the user whose identify is being confirmed.

41. You can delete the _____________ that is on an oppy.
std price book or a price book
Insert - update - upsert - delete
Create a report
Metric and gauge

42. Custom summary formula on report...
Case queue
Salesforce and Marketing Automation - Customer Support Management
references another summary formula
Sales Team Role

43. The system ___________ std lead fields to standard account - contact - and oppy fields.
Custom objects - Field level security
salesforce.com portal
own a record and not see it
automatically maps

44. Available out of box - cannot be deleted (You can change the label name).
Workflows
3
IP address is unknown
Standard Field

45. What data can you export out of SFDC?
Case Auto-Response Rule
conditional highlighting
All organization data
anyone in the team

46. During a lead import - you can choose to enable ___________ as part of the import.
View the account - Edit the account
To use the campaign import wizards
active assignment rules
Lead - Contact - Solution

47. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
Difference between workflow rule and workflow approval process
Custom objects - Field level security
Case Auto-Response Rule

48. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Accounts - Contacts - Leads - Solutions - and Custom objects
5
Sales Cloud
Edit and Read opportunity

49. Name three settings on the Company Information page that administrators can edit.
Edit and Read opportunity
Hire Date
Default Locale - Default Language - Default Time Zone
Contacts

50. When is it appropriate to use the Import Wizard vs. the Data Loader?
Standard users
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
build a custom forecast for the same
not enforced

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Salesforce Certification

13 Skills Types | 550 Pages | Only $9.95 | PDF / EPub, Kindle Ready

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