Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. May be used to group related cases - or to split one case into many different parts.
lead assignment rule
using the custom summary field
custom multi select picklist
Use cases for Case Hierarchies

2. ______________ will not give access to opportunity records that was previously a restricted account.
forecast role hierarchy
one language at a time
Adding a user to the sales team group
To use the campaign import wizards

3. What data can you request for in the weekly data export?
All organization data
A tab that combines a list view and related records into one screen with different frames.
Custom forecasting
using the data loader

4. ____________ is available for custom fiscal years.
500
not enforced
Export to excel
Custom forecasting

5. Can view - edit and delete their own records
own a record and not see it
Standard User
Automated rules
Use cases for Email-to-Case

6. When is it appropriate to use the Import Wizard vs. the Data Loader?
Contract Manager
link to report
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Workflows

7. You can then associate each business process with one or more record types and make it available to users...
parent.child relationships
Accounts to Opportunities - or Contacts to Cases
based on their profile
Sales Cloud

8. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Account - Contacts - Opportunities
using the custom summary field
Sales Team Role
Custom picklist

9. Recycle bin houses deleted data for...
30 days
300
Automated rules
lead conversion

10. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Opportunity campaign related list - Contact campaign related list
Rules and the use of Email Templates
use everywhere rule
Campaign Member or Contact Role

11. Who can view a campaign in SFDC?
3
Use cases for Web-to-Case
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
All users of SFDC who have access to campaigns objects

12. Sharing rule: ________ that grant access to groups of users.
multiple fields in SFDC
Automated rules
Profile controls
Profile

13. All existing custom objects that were previously deployed will still be deployed when you....
forecast role hierarchy
upgrade a managed application
Export to excel
30 days

14. Business process is available in following objects: _______________
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Lead - Contact - Solution
search for public tags
not enforced

15. _____________can import a maximum of 500 account records in a session.
Basically - the Gmail model - all you data is stored on servers
Export to excel
lead conversion
Standard users

16. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
User setting
to a case
Territory Management
Tabular reports

17. Custom objects are...
Fiscal year - Licenses - Language - locale - time zones
the new label value
reportable
Accounts to Opportunities - or Contacts to Cases

18. Can only view records
controlling field for a dependent field
Read-Only
Custom summary and matrix reports
folder access level

19. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Manage public documents
denied
Components of the Console Tab
Line

20. When a case is deleted - following are deleted except
As short as a day and as long as a forever
Case tasks
Salesforce ID
Workflows

21. The ____________ is a custom field that aggregates child record information in to the parent record.
Edit on solution
rollup summary field
parent.child relationships
All organization data

22. How would an administrator modify lookup records in a console layout?
Mini Page Layout
The Marketing User check box on the user profile page
4k
Summary or matrix (with at least one level of grouping)

23. Users with access to opportunities as sales team members cannot...
extend sharing for those records
Sales Cloud
Sales Team Role
Business Hours

24. Personal tags cannot...
Summary and table
not dependent fields
forecast role hierarchy
be shared

25. Standard objects examples
250
Line
other formula fields
Solutions - Accounts - Opportunities

26. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Basically - the Gmail model - all you data is stored on servers
None of the users
Profile
3 or more hours per day

27. The account owner - opportunit owners - and case owners...
upgrade a managed application
All users
can be different users
User setting

28. Custom summary formula on report...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Tabular reports
YEAR(date_c) =YEAR(today())
references another summary formula

29. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Solution Manager
controlling field for a dependent field
Create a report
Use cases for Email-to-Case

30. A role controls __________ that users have to an organization's data.
the level of visibility
automatically maps
calculations on summary fields
Case tasks

31. Super User - Can customize and administer the application
System Administrator
calculations on summary fields
using the custom summary field
lead conversion

32. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
User setting
must be between 5 and 50
Show details and add events

33. You cannot delete a product that is...
references another summary formula
Gets assigned to lead owner's territory
used on an oppy
Value is always required

34. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
different types of sharing rules
Metric - table - gauge - chart - S-Control - VF page
own a record and not see it

35. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
routed to a default lead creator via email
reportable
Configure the settings and rules for Case processing - including Business Hours - and Escalation
the level of visibility

36. The administrator wants to track data over a period of time. Which graph would he use?
before it is saved in Salesforce
Field level security
Line
Metric - table - gauge - chart - S-Control - VF page

37. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
summary and matrix
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Use cases for Web-to-Case

38. A record of contact with customer support. A customer is reporting a problem or asking a question.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Value is always required
5 MB
Case

39. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
All users
conditional highlighting
used on an oppy

40. Create and manage letterheads and email templates
Sales Cloud
objects in a managed package
Profile controls
Manage Letterheads - Manage Public Templates - Edit HTML Templates

41. When is a custom object created?
List view
version control capabilities
Basically - the Gmail model - all you data is stored on servers
To capture unique data of the business

42. Custom fiscal year works on a define once and...
a campaign member
Sales Cloud
use everywhere rule
Case Escalation Rule

43. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
Edit and Read opportunity
Fiscal year - Licenses - Language - locale - time zones
an error report after the loading

44. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
a campaign member
the record is saved/updated
Metric - table - gauge - chart - S-Control - VF page
Permissions

45. In list view enhancements - users cannot export list results to...
Hire date
csv files
a campaign member
4k

46. What information in the user record cannot be captured without a custom field?
Salesforce and Marketing Automation - Customer Support Management
None of the users
Hire date
A tab that combines a list view and related records into one screen with different frames.

47. What is Salesforce?
1
500
Custom summary and matrix reports
Salesforce and Marketing Automation - Customer Support Management

48. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
To display extended web content on SF window
to a case
Components of the Console Tab
IP address is unknown

49. Name three sources from which cases can be created.
Marketing User
Call Support - Call Sales - Log a case online - Email Support
Default Locale - Default Language - Default Time Zone
The user loses all unsaved data after terminating the session

50. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
A running user
lead assignment rule
The designated weblead owner gets an email
5 MB