Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What information in the user record cannot be captured without a custom field?
Hire date
Rules and the use of Email Templates
The Marketing User check box on the user profile page
300

2. List the places where Currency is specified
Google
Hire Date
make a field required
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

3. You can map a custom lead field...
to a case
5
parent.child relationships
a campaign member

4. List Dashboard component types
Case queue
Value is always required
Metric - table - gauge - chart - S-Control - VF page
Manage Letterheads - Manage Public Templates - Edit HTML Templates

5. Give an example of where a junction object is used between standard objects.
Line
Standard User
Campaign Member or Contact Role
no limits

6. You can delete the _____________ that is on an oppy.
a campaign member
Standard Field
std price book or a price book
Hire Date

7. A custom summary formula cannot reference ____________ in an object.
Google
automatically maps
One solution field
other formula fields

8. When is it appropriate to use the Import Wizard vs. the Data Loader?
None of the users
using the data loader
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
calculations on summary fields

9. Salesforce for Microsoft Outlook is which type of client?
One solution field
Line
300
API

10. Users can _____________ from the sidebar and advanced search
A running user
The Marketing User check box on the user profile page
Opportunity campaign related list - Contact campaign related list
search for public tags

11. A custom multi-select pick list cannot be a...
Case tasks
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
controlling field for a dependent field
summary and matrix

12. The # of business hours that can be set for the organization to operate
The user is not able to edit it because it is read-only
Unlimited
different types of sharing rules
The email address of the user whose identify is being confirmed.

13. The data loader can load all objects - including custom objects - It generates...
3
same access to the document
Opportunity campaign related list - Contact campaign related list
an error report after the loading

14. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
Force.com
A tab that combines a list view and related records into one screen with different frames.
anyone in the team

15. What can stop a scheduled report-dashboard run?
Fiscal year - Licenses - Language - locale - time zones
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
The running user does not have access to the dashboard folder
The Marketing User profile

16. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
The email address of the user whose identify is being confirmed.
All users
Forecasts

17. You can customize Profile to restrict users' ability to...
IP address is unknown
using the custom summary field
System Administrator profile and Marketing User Profile (import Leads)
log in to SFDC Profile

18. Opportunities and quotes are a part of which cloud?
Sales Cloud
Rcord type
Fiscal year - Licenses - Language - locale - time zones
Use cases for Email-to-Case

19. What is true about look up relationship?
territory management
Value is always required
except Campaign
active assignment rules

20. Which graphs rely on grand total for dashboards?
territory management
Metric and gauge
different types of sharing rules
based on their profile

21. Software-as-a-service (SaaS) model
Profile
a campaign member
Rules and the use of Email Templates
Basically - the Gmail model - all you data is stored on servers

22. If a standard object is renamed - the reports are renamed based on...
the new label value
Fiscal year - Licenses - Language - locale - time zones
Components of the Console Tab
The Marketing User profile

23. Which salesforce.com feature allows the org to capture ROI on online advertising?
anyone in the team
Google adwords
Profile
a campaign member

24. The size limit for documents uploaded is...
5 MB
Contacts
different types of sharing rules
parent.child relationships

25. Record types are used to implement custom business processes by associating them to specific
Page layouts
Marketing -Call Center
Read-Only
Call Support - Call Sales - Log a case online - Email Support

26. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
Solution Manager
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
version control capabilities

27. As an admin - you can schedule regular data imports...
using the data loader
Use cases for Web-to-Case
5 MB
Rcord type

28. Determines the level of access to the dashboard data
A running user
delete the field
in activity history
Metric and gauge

29. Where would you make changes in order to make default tabs visible?
User setting
conditional highlighting
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
make a field required

30. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
Google adwords
Fiscal year - Licenses - Language - locale - time zones
50000

31. ____________ is not available for printable lists
salesforce.com portal
Role settings
Export to excel
Hire date

32. When a case is deleted - following are deleted except
Metric and gauge
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Case tasks
territory management

33. Charts - Tables - Metrics - Gauge
System Administrator profile and Marketing User Profile (import Leads)
Solution Manager
multiple fields in SFDC
dashboard components

34. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
one language at a time
Case Auto-Response Rule
dashboard components
Ideas

35. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
A running user
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Google adwords
Google

36. A role controls __________ that users have to an organization's data.
the level of visibility
extend sharing for those records
To use the campaign import wizards
300

37. A delegated approver can revoke a...
Line
Export to excel
previously approved process
no limits

38. Records in _____________ do not count against your organization's storage limits.
search for public tags
the recycle bin
Edit on solution
Profile controls

39. Available out of box - cannot be deleted (You can change the label name).
Show details and add events
Gets assigned to lead owner's territory
Standard Field
used on an oppy

40. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
used on an oppy
denied
many to many
Summary and table

41. _____________can import a maximum of 500 account records in a session.
4000
A running user
Show details and add events
Standard users

42. Why do you create a web tab?
To display extended web content on SF window
System Administrator
to a case
Opportunity campaign related list - Contact campaign related list

43. Name the standard applications in the list.
Standard users
Marketing -Call Center
other formula fields
not enforced

44. You can use _______________ for summary and matrix reporting only.
250
Case Auto-Response Rule
conditional highlighting
link to report

45. The system ___________ std lead fields to standard account - contact - and oppy fields.
System Administrator profile and Marketing User Profile (import Leads)
Profile
A tab that combines a list view and related records into one screen with different frames.
automatically maps

46. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
YEAR(date_c) =YEAR(today())
Territory Management
Default Locale - Default Language - Default Time Zone
Google

47. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
active assignment rules
routed to a default lead creator via email
build a custom forecast for the same
List view

48. Sharing rule: ________ that grant access to groups of users.
Automated rules
All organization data
To display extended web content on SF window
the record is saved/updated

49. Create and manage letterheads and email templates
references another summary formula
Manage Letterheads - Manage Public Templates - Edit HTML Templates
multiple fields in SFDC
one language at a time

50. Who can view campaigns?
As short as a day and as long as a forever
All users
in activity history
Edit on solution