Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
User can log out all unsaved data is lost
summary and matrix
The user loses all unsaved data after terminating the session

2. What is the number of values allowed in dependent pick list?
300
must be between 5 and 50
View the account - Edit the account
links two objects together

3. Field level security cannot be used to...
Ideas
make a field required
Accounts - Contacts - Leads - Solutions - and Custom objects
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

4. Name the standard applications in the list.
one language at a time
Marketing -Call Center
an error report after the loading
Workflows

5. A custom lead field can be mapped to...
One solution field
They are upgradeable
Read-Only
Rules and the use of Email Templates

6. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
before it is saved in Salesforce
Adding a user to the sales team group
Google

7. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Salesforce ID
before it is saved in Salesforce
Use cases for Web-to-Case
csv files

8. You can delete the _____________ that is on an oppy.
automatically maps
A tab that combines a list view and related records into one screen with different frames.
Use cases for Email-to-Case
std price book or a price book

9. Who can import data for all users?
Basically - the Gmail model - all you data is stored on servers
Salesforce CRM workflow
to a case
System Administrator profile and Marketing User Profile (import Leads)

10. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
Basically - the Gmail model - all you data is stored on servers
log in to SFDC Profile
Force.com

11. You can modify the contents of a folder if the ______________ is set to read/write.
the level of visibility
folder access level
Download AppExchange Packages
controlling field for a dependent field

12. Business process is available in following objects: _______________
Lead - Contact - Solution
same access to the document
There is only one record type in person account - There is no contact related list in person account
Use cases for Web-to-Case

13. Can only view records
Read-Only
Marketing -Call Center
be shared
same access to the document

14. The # of business hours that can be set for the organization to operate
4000
the recycle bin
Unlimited
a campaign member

15. Custom fiscal year works on a define once and...
All users of SFDC who have access to campaigns objects
use everywhere rule
The running user does not have access to the dashboard folder
50000

16. What does a company profile contain?
To use Case Queues to manage Cases
Fiscal year - Licenses - Language - locale - time zones
System Administrator profile and Marketing User Profile (import Leads)
Objects on managed packages

17. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Objects on managed packages
Profile controls
your organization's workflow
Metric and gauge

18. Who can view a campaign in SFDC?
Fiscal year - Licenses - Language - locale - time zones
make a field required
Google
All users of SFDC who have access to campaigns objects

19. You can map a custom lead field...
Objects on managed packages
to a case
Custom forecasting
250

20. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
Custom summary and matrix reports
Use cases for Web-to-Case
Profile

21. In list view enhancements - users cannot export list results to...
salesforce.com portal
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
not dependent fields
csv files

22. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Value is always required
List view
Accounts to Opportunities - or Contacts to Cases
controlling field for a dependent field

23. Error on failed web to lead validation is...
Opportunity campaign related list - Contact campaign related list
Profile controls
Components of the Console Tab
routed to a default lead creator via email

24. ____________ is not available for printable lists
Business Hours
5
Export to excel
csv files

25. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
no limits
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
delete the field

26. Page Layout - Field level security - Record Types
A tab that combines a list view and related records into one screen with different frames.
components of a profile
Standard User
To use Case Queues to manage Cases

27. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
List view
different types of sharing rules
To use Case Queues to manage Cases
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

28. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
Marketing User
40
Field level security

29. What is conditional highlighting for reports?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
routed to a default lead creator via email
link to report
Set thresholds for report analysis

30. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
System Administrator profile and Marketing User Profile (import Leads)
before it is saved in Salesforce
territory management
Lead - Contact - Solution

31. Charts - Tables - Metrics - Gauge
Force.com
Give a list of campaigns that influenced the user
dashboard components
The user loses all unsaved data after terminating the session

32. Field level security cannot be used to...
Case Auto-Response Rule
able to upgrade to other version
make a field required
Difference between workflow rule and workflow approval process

33. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Case queue
To capture unique data of the business
Automated rules
Edit on solution

34. How many Editions are there in SFDC?
5
link to report
Google
components of a profile

35. You can then associate each business process with one or more record types and make it available to users...
Case
The designated weblead owner gets an email
based on their profile
used on an oppy

36. Give an example of where a junction object is used between standard objects.
Edit and Read opportunity
Campaign Member or Contact Role
before it is saved in Salesforce
dashboard components

37. Where would you make changes in order to make default tabs visible?
Call Support - Call Sales - Log a case online - Email Support
User setting
To use the campaign import wizards
upgrade a managed application

38. The system ___________ std lead fields to standard account - contact - and oppy fields.
cause data loss
automatically maps
Page layouts
Edit on solution

39. During a lead import - you can choose to enable ___________ as part of the import.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Mini Page Layout
Line
active assignment rules

40. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
controlling field for a dependent field
3 or more hours per day
The email address of the user whose identify is being confirmed.
make a field required

41. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
Adding a user to the sales team group
Profile
Google adwords

42. Users can _____________ from the sidebar and advanced search
Manage public documents
search for public tags
To display extended web content on SF window
not enforced

43. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
references another summary formula
lead assignment rule
Field level security
Configure the settings and rules for Case processing - including Business Hours - and Escalation

44. All existing custom objects that were previously deployed will still be deployed when you....
Gets assigned to lead owner's territory
Manage public documents
Automated rules
upgrade a managed application

45. ______________ will not give access to opportunity records that was previously a restricted account.
make a field required
Adding a user to the sales team group
cause data loss
The running user does not have access to the dashboard folder

46. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
territory management
Workflow rules
Line

47. Determines the level of access to the dashboard data
Queue
Tabular reports
Objects on managed packages
A running user

48. The ____________ is a custom field that aggregates child record information in to the parent record.
Difference between workflow rule and workflow approval process
Page layouts
salesforce.com portal
rollup summary field

49. Standard User Permissions + can import leads for the organization
Account - Contacts - Opportunities
Marketing User
Use cases for Web-to-Case
Google

50. What is the role of Primary Object when creating custom report types?
the record is saved/updated
search for public tags
To let the user select values in the view picklist
Salesforce ID