Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. You can modify the contents of a folder if the ______________ is set to read/write.






2. ______________ will not give access to opportunity records that was previously a restricted account.






3. To edit opportunity permission - where would you make the change?






4. Reports that must be used to create dashboard components.






5. Which of the following does not need business process?






6. Changing the data type of an existing custom field can cause data loss while changing to...






7. Can only view records






8. Can view - edit and delete their own records






9. The create new folder link will only be visible to users with which permission?






10. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






11. Users with access to opportunities as sales team members cannot...






12. Standard User Permissions + can edit - approve - activate and delete contracts






13. You can create _____________ directly from the csv import file.






14. Custom summary formula on report...






15. A custom lead field can be mapped to...






16. Where would you make changes in order to make default tabs visible?






17. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






18. What is the number of values allowed in dependent pick list?






19. What can a user do an account record that has been manually shard read/write with him/her?






20. You can delete the _____________ that is on an oppy.






21. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






22. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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23. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






24. Dated exchange rates can be set in the time range of...






25. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






26. Conditional highlighting is used only in...






27. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






28. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






29. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






30. What data can you export out of SFDC?






31. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






32. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






33. How would an administrator modify lookup records in a console layout?






34. When is a custom object created?






35. If the data validation at web to lead form fails - who will get the error report?






36. Record types are not available in...






37. Determines the level of access to the dashboard data






38. List Dashboard component types






39. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






40. A person account is different from a business account because...






41. All existing custom objects that were previously deployed will still be deployed when you....






42. Name three benefits of the cloud computing model.






43. Name the standard applications in the list.






44. A delegated approver can revoke a...






45. A role controls __________ that users have to an organization's data.






46. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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47. Business process is available in following objects: _______________






48. What is the role of Primary Object when creating custom report types?






49. You can map a single column from the csv file to...






50. You can then associate each business process with one or more record types and make it available to users...