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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. Custom fiscal year works on a define once and...
3
version control capabilities
search for public tags
use everywhere rule

2. The size limit for documents uploaded is...
Case
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
multiple record types
5 MB

3. May be used to group related cases - or to split one case into many different parts.
3 or more hours per day
Use cases for Case Hierarchies
YEAR(date_c) =YEAR(today())
Gets assigned to lead owner's territory

4. The maximum # of time trigger actions
Salesforce CRM workflow
the new label value
The Marketing User check box on the user profile page
40

5. How many roles can you create for your org?
many to many
500
used on an oppy
salesforce.com portal

6. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Unlimited
Workflows
To use Case Queues to manage Cases
Sales Team Role

7. List the places where Currency is specified
The Marketing User check box on the user profile page
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
summary and matrix
Force.com

8. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Mini Page Layout
Workflows
The Marketing User profile
Custom forecasting

9. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
make a field required
Edit and Read opportunity
3
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

10. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Elements within a Page Layout
active assignment rules
able to delete accounts
Custom summary and matrix reports

11. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Case queue
cause data loss
Page layouts
can be different users

12. What is Salesforce?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
User setting
To let the user select values in the view picklist
Salesforce and Marketing Automation - Customer Support Management

13. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Business Hours
Google adwords
the recycle bin

14. Give an example of a one-to many relationship between standard objects.
To display extended web content on SF window
Queue
Accounts to Opportunities - or Contacts to Cases
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

15. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
except Campaign
Marketing -Call Center
own a record and not see it

16. Users with access to opportunities as sales team members cannot...
View all data
Hire date
One solution field
extend sharing for those records

17. While scheduling an email reports user specifies all except...
50000
The designated weblead owner gets an email
link to report
Custom Field

18. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
YEAR(date_c) =YEAR(today())
Use cases for Web-to-Case
the recycle bin
4k

19. The administrator wants to track data over a period of time. Which graph would he use?
a campaign member
Line
rollup summary field
Rules and the use of Email Templates

20. What data can you request for in the weekly data export?
multiple record types
salesforce.com portal
Ideas
All organization data

21. Give an example of where a junction object is used between standard objects.
A tab that combines a list view and related records into one screen with different frames.
The email address of the user whose identify is being confirmed.
based on their profile
Campaign Member or Contact Role

22. The maximum number of values allowed in a controlling field.
Profile
300
Edit on solution
Profile controls

23. Partner Portal: Users login to the web portal rather than through the...
std price book or a price book
They are upgradeable
salesforce.com portal
40

24. Dated exchange rates can be set in the time range of...
As short as a day and as long as a forever
Google adwords
Google
one language at a time

25. When a case is deleted - following are deleted except
Sales Team Role
csv files
Case tasks
conditional highlighting

26. Types of relationships that can exist between objects
Metric - table - gauge - chart - S-Control - VF page
Master-detail - many-to-many - lookup - hierarchical
not dependent fields
other formula fields

27. You can use _______________ for summary and matrix reporting only.
YEAR(date_c) =YEAR(today())
conditional highlighting
components of a profile
To display extended web content on SF window

28. What is conditional highlighting for reports?
Set thresholds for report analysis
Role settings
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
upgrade a managed application

29. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
5
Edit and Read opportunity
the level of visibility

30. When is a custom object created?
Components of the Console Tab
summary and matrix reports
To capture unique data of the business
components of a profile

31. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
can be different users
Insert - update - upsert - delete
To capture unique data of the business

32. What is the role of Primary Object when creating custom report types?
Case
The designated weblead owner gets an email
To let the user select values in the view picklist
Download AppExchange Packages

33. Who can view campaigns?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
All users
in activity history
Default Locale - Default Language - Default Time Zone

34. What is the number of values allowed in dependent pick list?
lead conversion
Sales Cloud
300
Manage Letterheads - Manage Public Templates - Edit HTML Templates

35. Page layouts are assigned to users based on...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Automated rules
Role settings
Case

36. Personal tags cannot...
Use cases for Email-to-Case
5 MB
be shared
View the account - Edit the account

37. What is the use of campaign influence feature on oportunities?
to a case
Give a list of campaigns that influenced the user
no limits
Set thresholds for report analysis

38. If the lead has a record type - the default record type of the new owner is assigned to records created during...
300
system administrator
lead conversion
the recycle bin

39. The documents tab does not contain...
version control capabilities
calculations on summary fields
40
Standard Field

40. The # of business hours that can be set for the organization to operate
your organization's workflow
5 MB
Google
Unlimited

41. What information in the user record cannot be captured without a custom field?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
territory management
Force.com
Hire date

42. Specifying a "running user" in dashboard means...
User setting
Any user can view all records that the running user role can view
Salesforce ID
number from percentage

43. Recycle bin houses deleted data for...
an error report after the loading
30 days
log in to SFDC Profile
Standard Field

44. Custom objects are...
The Marketing User check box on the user profile page
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
reportable
Tabular reports

45. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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46. As a ________________ you can create page layout in the console and assign it to profiles.
the record is saved/updated
lead assignment rule
system administrator
salesforce.com portal

47. Permission to add a category to a solution require which permission
an error report after the loading
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
View all data
Create on solution

48. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
Lead - Contact - Solution
The user loses all unsaved data after terminating the session
Workflow rules

49. Who can import data for all users?
Fiscal year - Licenses - Language - locale - time zones
System Administrator profile and Marketing User Profile (import Leads)
Manage Letterheads - Manage Public Templates - Edit HTML Templates
a campaign member

50. Managed package is always...
Sales Cloud
Account - Contacts - Opportunities
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
able to upgrade to other version

Can you answer 50 questions in 15 minutes?

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Salesforce Certification

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