Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Standard User Permissions + can manage published solutions + can manage solution categories
search for public tags
Solution Manager
300
Workflow rules

2. As an admin - you can schedule regular data imports...
not dependent fields
Edit on solution
std price book or a price book
using the data loader

3. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
no limits
std price book or a price book
Default Locale - Default Language - Default Time Zone

4. Sharing rule: ________ that grant access to groups of users.
Automated rules
View the account - Edit the account
Marketing -Call Center
The running user does not have access to the dashboard folder

5. Records in _____________ do not count against your organization's storage limits.
Custom Field
To display extended web content on SF window
Salesforce ID
the recycle bin

6. Managed package is always...
Download AppExchange Packages
able to upgrade to other version
Opportunity campaign related list - Contact campaign related list
Account - Contacts - Opportunities

7. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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8. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
All organization data
lead assignment rule
an error report after the loading
Edit on solution

9. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
before it is saved in Salesforce
4000
5 MB

10. Charts - Tables - Metrics - Gauge
dashboard components
summary and matrix
The user loses all unsaved data after terminating the session
Use cases for Case Hierarchies

11. Users with access to opportunities as sales team members cannot...
extend sharing for those records
Standard users
Marketing -Call Center
used on an oppy

12. A custom lead field can be mapped to...
Profile
One solution field
Adding a user to the sales team group
summary and matrix

13. What is the number of values allowed in dependent pick list?
300
summary and matrix
User can log out all unsaved data is lost
to a case

14. The create new folder link will only be visible to users with which permission?
Manage public documents
using the data loader
use everywhere rule
3

15. Applications are built on which platform?
The designated weblead owner gets an email
5 MB
Force.com
Queue

16. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Download AppExchange Packages
territory management
lead assignment rule
A tab that combines a list view and related records into one screen with different frames.

17. How would an administrator modify lookup records in a console layout?
Mini Page Layout
5 MB
Use cases for Email-to-Case
cause data loss

18. Custom objects are...
Google adwords
reportable
Configure the settings and rules for Case processing - including Business Hours - and Escalation
previously approved process

19. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Master-detail - many-to-many - lookup - hierarchical
upgrade a managed application
Solutions - Accounts - Opportunities

20. You can map a custom lead field to only one of the following objects at a single instance
Use cases for Email-to-Case
Account - Contacts - Opportunities
The user is not able to edit it because it is read-only
the recycle bin

21. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
the level of visibility
Ideas
Use cases for Web-to-Case
To display extended web content on SF window

22. Your recycle bin record limit is _____times the MBs in your general storage
250
build a custom forecast for the same
Marketing User
Edit on solution

23. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
Queue
anyone in the team
To use the campaign import wizards

24. What is the limit on the compiled size of the formula field?
4k
To let the user select values in the view picklist
extend sharing for those records
Master-detail - many-to-many - lookup - hierarchical

25. You need which permission to specify a running user other than yourself?
None of the users
View all data
Edit on solution
Fiscal year - Licenses - Language - locale - time zones

26. A role controls __________ that users have to an organization's data.
the level of visibility
Sales Cloud
folder access level
A tab that combines a list view and related records into one screen with different frames.

27. Which graphs rely on grand total for dashboards?
To use Case Queues to manage Cases
Metric and gauge
own a record and not see it
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

28. What is true about look up relationship?
Use cases for Web-to-Case
Value is always required
conditional highlighting
Insert - update - upsert - delete

29. A _____________ cannot be the controlling field for a dependent field.
to a case
custom multi select picklist
To capture unique data of the business
3 or more hours per day

30. You can use conditional highlighting for which types of reports?
Standard Field
5
Opportunity campaign related list - Contact campaign related list
summary and matrix reports

31. A custom summary formula cannot reference ____________ in an object.
Page layouts
Rules and the use of Email Templates
other formula fields
1

32. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Solutions - Accounts - Opportunities
Adding a user to the sales team group

33. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
The Marketing User check box on the user profile page
Custom objects - Field level security
Opportunity campaign related list - Contact campaign related list

34. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
Set thresholds for report analysis
Business Hours
Insert - update - upsert - delete

35. Where would you make changes in order to make default tabs visible?
Workflows
User setting
3
the Professional Edition

36. Determines the level of access to the dashboard data
different types of sharing rules
A running user
Call Support - Call Sales - Log a case online - Email Support
Standard User

37. What can a user do an account record that has been manually shard read/write with him/her?
own a record and not see it
Custom objects - Field level security
View the account - Edit the account
forecast role hierarchy

38. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
controlling field for a dependent field
Export to excel
Configure the settings and rules for Case processing - including Business Hours - and Escalation
denied

39. Name three sources from which cases can be created.
many to much
use everywhere rule
Call Support - Call Sales - Log a case online - Email Support
dashboard components

40. Opportunities and quotes are a part of which cloud?
5 MB
Sales Cloud
View the account - Edit the account
Forecasts

41. Used to escalate a case if it has not been resolved within a specified period of time.
custom multi select picklist
Role settings
lead conversion
Case Escalation Rule

42. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
the level of visibility
The user is not able to edit it because it is read-only
Case Auto-Response Rule

43. Conditional highlighting is used only in...
1 day
The Marketing User check box on the user profile page
Profile
summary and matrix

44. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
To use a Case Assignment
Custom objects - Field level security
Workflow rules

45. ____________ is available for custom fiscal years.
User setting
Custom forecasting
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
As short as a day and as long as a forever

46. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
folder access level
no limits
objects in a managed package

47. A delegated approver can revoke a...
version control capabilities
previously approved process
The running user does not have access to the dashboard folder
Standard User

48. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
Create on solution
Insert - update - upsert - delete
API

49. Can view - edit and delete their own records
Standard User
Business Hours
lead conversion
Role settings

50. It is possible for a user to...
The Marketing User profile
own a record and not see it
Rules and the use of Email Templates
Configure the settings and rules for Case processing - including Business Hours - and Escalation