Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Record types are not available in...
Permissions
the Professional Edition
Master-detail - many-to-many - lookup - hierarchical
Workflow rules

2. What information in the user record cannot be captured without a custom field?
Show details and add events
use everywhere rule
Hire date
Default Locale - Default Language - Default Time Zone

3. _____________can import a maximum of 500 account records in a session.
Standard users
Line
your organization's workflow
Objects on managed packages

4. It is possible for a user to...
rollup summary field
automatically maps
own a record and not see it
log in to SFDC Profile

5. Who can view a campaign in SFDC?
to a case
version control capabilities
All users of SFDC who have access to campaigns objects
Profile

6. The size limit for documents uploaded is...
The running user does not have access to the dashboard folder
Create on solution
5 MB
Hire Date

7. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
csv files
Sales Cloud
territory management
Google adwords

8. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Solution Manager
lead assignment rule
denied
500

9. ______________ will not give access to opportunity records that was previously a restricted account.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Adding a user to the sales team group
summary and matrix
link to report

10. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
components of a profile
Case Auto-Response Rule
Ideas

11. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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12. You can map a custom lead field...
web-to-lead
to a case
Sales Team Role
csv files

13. A lookup field relationship...
User setting
forecast role hierarchy
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
links two objects together

14. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
a campaign member
The Marketing User check box on the user profile page
5
multiple record types

15. Opportunities and quotes are a part of which cloud?
extend sharing for those records
many to much
Sales Cloud
used on an oppy

16. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
The email address of the user whose identify is being confirmed.
Case Escalation Rule
Marketing -Call Center

17. List the functions of the Data Loader
Insert - update - upsert - delete
your organization's workflow
To use a Case Assignment
Objects on managed packages

18. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Page layouts
To use a Case Assignment
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Role settings

19. Reports that must be used to create dashboard components.
To display extended web content on SF window
Custom summary and matrix reports
As short as a day and as long as a forever
Case Auto-Response Rule

20. You cannot delete a product that is...
log in to SFDC Profile
Workflows
used on an oppy
3 or more hours per day

21. Can view - edit and delete their own records
many to much
Standard User
Value is always required
folder access level

22. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
The running user does not have access to the dashboard folder
User can log out all unsaved data is lost
250

23. A custom lead field can be mapped to...
Objects on managed packages
One solution field
Line
the Professional Edition

24. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Tabular reports
Workflow rules
must be between 5 and 50
Edit and Read opportunity

25. What can a user do an account record that has been manually shard read/write with him/her?
lead assignment rule
Difference between workflow rule and workflow approval process
the new label value
View the account - Edit the account

26. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Value is always required
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
lead conversion
using the custom summary field

27. The system ___________ std lead fields to standard account - contact - and oppy fields.
Territory Management
std price book or a price book
except Campaign
automatically maps

28. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
use everywhere rule
active assignment rules
Contract Manager

29. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
All organization data
conditional highlighting
Summary and table

30. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Automated rules
multiple record types
calculations on summary fields
Difference between workflow rule and workflow approval process

31. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Ideas
Elements within a Page Layout
Show details and add events
Sales Team Role

32. Picklist dependency rules are __________ during import.
Salesforce and Marketing Automation - Customer Support Management
Standard users
not enforced
Edit and Read opportunity

33. What is the number of values allowed in dependent pick list?
to a case
Role settings
Page layouts
300

34. Used to escalate a case if it has not been resolved within a specified period of time.
Field level security
To use Case Queues to manage Cases
As short as a day and as long as a forever
Case Escalation Rule

35. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
To use the campaign import wizards
To let the user select values in the view picklist
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

36. The maximum # of time trigger actions
Manage Letterheads - Manage Public Templates - Edit HTML Templates
40
The Marketing User profile
The email address of the user whose identify is being confirmed.

37. You can use _______________ for summary and matrix reporting only.
Lead - Contact - Solution
conditional highlighting
Use cases for Web-to-Case
rollup summary field

38. During a lead import - you can choose to enable ___________ as part of the import.
Role settings
forecast role hierarchy
active assignment rules
4000

39. Business process is available in following objects: _______________
Lead - Contact - Solution
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
make a field required
Campaign Member or Contact Role

40. List Dashboard component types
To capture unique data of the business
Metric - table - gauge - chart - S-Control - VF page
Standard users
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

41. As a ________________ you can create page layout in the console and assign it to profiles.
Account - Contacts - Opportunities
To capture unique data of the business
Call Support - Call Sales - Log a case online - Email Support
system administrator

42. Which is not a standard business object?
Ideas
40
lead conversion
own a record and not see it

43. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
System Administrator profile and Marketing User Profile (import Leads)
std price book or a price book
Page layouts

44. What data can you request for in the weekly data export?
3
Manage Letterheads - Manage Public Templates - Edit HTML Templates
All organization data
Solution Manager

45. Salesforce for Microsoft Outlook is which type of client?
Use cases for Email-to-Case
API
Solutions - Accounts - Opportunities
your organization's workflow

46. What is Salesforce?
1
YEAR(date_c) =YEAR(today())
Salesforce and Marketing Automation - Customer Support Management
Marketing -Call Center

47. Create and manage letterheads and email templates
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
before it is saved in Salesforce
Ideas
Manage Letterheads - Manage Public Templates - Edit HTML Templates

48. Inline editing updates the field when...
the record is saved/updated
Force.com
Profile
references another summary formula

49. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
link to report
Salesforce and Marketing Automation - Customer Support Management
50000
Custom Field

50. Name three sources from which cases can be created.
make a field required
Marketing User
Sales Team Role
Call Support - Call Sales - Log a case online - Email Support