Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A record of contact with customer support. A customer is reporting a problem or asking a question.






2. _____________can import a maximum of 500 account records in a session.






3. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






4. Allows you to define different sets of picklist values for both standard and custom picklist.






5. When a case is deleted - following are deleted except






6. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






7. Who can import data for all users?






8. May be used to group related cases - or to split one case into many different parts.






9. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






10. Name the standard applications in the list.






11. How does the Import Wizard perform matching when updating records?






12. In conditional highlighting - how may maximum conditions are allowed per report?






13. Types of relationships that can exist between objects






14. As an admin - you can schedule regular data imports...






15. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






16. What can stop a scheduled report-dashboard run?






17. Where would you make changes in order to make default tabs visible?






18. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






19. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






20. Software-as-a-service (SaaS) model






21. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






22. What data can you export out of SFDC?






23. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






24. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






25. Give an example of a one-to many relationship between standard objects.






26. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






27. A custom lead field can be mapped to...






28. Personal tags cannot...






29. You can map a single column from the csv file to...






30. A lookup field relationship...






31. List the functions of the Data Loader






32. Calendar and Task Activities are both...






33. Why do you create a web tab?






34. Custom summary formulas are...






35. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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36. In order to implement more than one business process - ____________must also be implemented.






37. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






38. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






39. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






40. Standard User Permissions + can import leads for the organization






41. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






42. You cannot delete a product that is...






43. Picklist dependency rules are __________ during import.






44. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






45. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






46. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






47. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






48. Which information not captured on user record in Salesforce?






49. How many roles can you create for your org?






50. Create and manage letterheads and email templates