Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Read-Only
Any user can view all records that the running user role can view
The user is not able to edit it because it is read-only
300

2. Record types are not available in...
Queue
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Custom objects - Field level security
the Professional Edition

3. What can stop a scheduled report-dashboard run?
own a record and not see it
The running user does not have access to the dashboard folder
They are upgradeable
Automated rules

4. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
your organization's workflow
The user loses all unsaved data after terminating the session
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Tabular reports

5. Which graphs rely on grand total for dashboards?
Give a list of campaigns that influenced the user
Rcord type
folder access level
Metric and gauge

6. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Google
Case Auto-Response Rule
link to report
using the custom summary field

7. When is it appropriate to use the Import Wizard vs. the Data Loader?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
be shared
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
components of a profile

8. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Ideas
Workflow rules
used on an oppy
Opportunity campaign related list - Contact campaign related list

9. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
Workflow rules
Hire Date
custom multi select picklist

10. While scheduling an email reports user specifies all except...
Automated rules
salesforce.com portal
List view
link to report

11. Inline editing updates the field when...
Profile
the record is saved/updated
Difference between workflow rule and workflow approval process
can be different users

12. Sharing rule: ________ that grant access to groups of users.
Automated rules
Case Escalation Rule
The user loses all unsaved data after terminating the session
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

13. The maximum # of time trigger actions
Salesforce CRM workflow
a campaign member
40
The running user does not have access to the dashboard folder

14. What is the limit on the compiled size of the formula field?
4k
View all data
Export to excel
controlling field for a dependent field

15. What objects may be imported or updated using the Import Wizard?
250
Accounts - Contacts - Leads - Solutions - and Custom objects
Summary or matrix (with at least one level of grouping)
not enforced

16. There are _________ to new picklist or multi-select picklist values for any field during a single import
500
Marketing -Call Center
3 or more hours per day
no limits

17. A custom lead field can be mapped to...
One solution field
300
They are upgradeable
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

18. To edit opportunity permission - where would you make the change?
Ideas
4k
The Marketing User check box on the user profile page
Profile

19. Why do you create a web tab?
Elements within a Page Layout
The running user does not have access to the dashboard folder
300
To display extended web content on SF window

20. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
own a record and not see it
300
Use cases for Case Hierarchies

21. The documents tab does not contain...
Default Locale - Default Language - Default Time Zone
your organization's workflow
The user is not able to edit it because it is read-only
version control capabilities

22. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Read-Only
System Administrator profile and Marketing User Profile (import Leads)
different types of sharing rules
able to upgrade to other version

23. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
The user is not able to edit it because it is read-only
Workflow rules
Rcord type

24. When a case is deleted - following are deleted except
Workflow rules
They are upgradeable
Case tasks
Case queue

25. Changing the data type of an existing custom field can cause data loss while changing to...
Gets assigned to lead owner's territory
number from percentage
can be different users
Show details and add events

26. Page layouts are assigned to users based on...
Role settings
csv files
Salesforce and Marketing Automation - Customer Support Management
The user is not able to edit it because it is read-only

27. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
Account - Contacts - Opportunities
As short as a day and as long as a forever
When a Lead is converted

28. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
View the account - Edit the account
1
1 day

29. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
a campaign member
extend sharing for those records
using the data loader
before it is saved in Salesforce

30. Which information not captured on user record in Salesforce?
lead assignment rule
the recycle bin
Hire Date
same access to the document

31. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
To let the user select values in the view picklist
Field level security
Workflows
anyone in the team

32. Who can view campaigns?
All users
before it is saved in Salesforce
Unlimited
Difference between workflow rule and workflow approval process

33. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
forecast role hierarchy
Account - Contacts - Opportunities
web-to-lead

34. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
300
folder access level
Use cases for Case Hierarchies

35. Create ads that display on search engines is possible in SFDC using...
Tabular reports
Google
your organization's workflow
40

36. Custom summary formula on report...
lead conversion
must be between 5 and 50
3 or more hours per day
references another summary formula

37. You can create _____________ directly from the csv import file.
Difference between workflow rule and workflow approval process
parent.child relationships
anyone in the team
IP address is unknown

38. Which is not a standard business object?
40
Profile
Ideas
calculations on summary fields

39. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Manage public documents
territory management
Set thresholds for report analysis
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

40. Reports that must be used to create dashboard components.
Custom summary and matrix reports
using the data loader
summary and matrix
List view

41. List the functions of the Data Loader
50000
Opportunity campaign related list - Contact campaign related list
active assignment rules
Insert - update - upsert - delete

42. The maximum number of values allowed in a controlling field.
YEAR(date_c) =YEAR(today())
lead conversion
A tab that combines a list view and related records into one screen with different frames.
300

43. ____________ is not available for printable lists
Business Hours
Export to excel
250
build a custom forecast for the same

44. A custom multi-select pick list cannot be a...
based on their profile
controlling field for a dependent field
using the custom summary field
the new label value

45. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Lead - Contact - Solution
previously approved process
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Use cases for Case Hierarchies

46. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
All organization data
Contacts
able to delete accounts
Summary or matrix (with at least one level of grouping)

47. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
5
API
System Administrator profile and Marketing User Profile (import Leads)
lead assignment rule

48. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
active assignment rules
All organization data
50000
Configure the settings and rules for Case processing - including Business Hours - and Escalation

49. Which salesforce.com feature allows the org to capture ROI on online advertising?
Lead - Contact - Solution
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Google adwords
multiple fields in SFDC

50. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
no limits
300
A tab that combines a list view and related records into one screen with different frames.