Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Your recycle bin record limit is _____times the MBs in your general storage
Edit on solution
250
Salesforce ID
Google

2. Business process is available in following objects: _______________
Sales Team Role
Lead - Contact - Solution
They are upgradeable
extend sharing for those records

3. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
4k
40
The user is not able to edit it because it is read-only
able to delete accounts

4. A public group is a grouping of all except...
Case Escalation Rule
Google
Queue
To capture unique data of the business

5. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Rcord type
Line
Create a report
not enforced

6. Author and the owner do not have the...
rollup summary field
Custom Field
same access to the document
no limits

7. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
Any user can view all records that the running user role can view
All organization data
dashboard components

8. A workflow alert cannot be tracked...
number from percentage
in activity history
make a field required
All users

9. You can map a custom lead field...
Use cases for Email-to-Case
Call Support - Call Sales - Log a case online - Email Support
to a case
can be different users

10. An account team can be added by all except...
Case
forecast role hierarchy
anyone in the team
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

11. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
objects in a managed package
A running user
can be different users

12. The size limit for documents uploaded is...
Contacts
can be different users
5 MB
4k

13. What is the limit on the compiled size of the formula field?
summary and matrix
4k
custom multi select picklist
Edit on solution

14. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
Force.com
search for public tags
automatically maps

15. The data loader can load all objects - including custom objects - It generates...
They are upgradeable
Summary or matrix (with at least one level of grouping)
to a case
an error report after the loading

16. As a ________________ you can create page layout in the console and assign it to profiles.
use everywhere rule
To capture unique data of the business
system administrator
used on an oppy

17. What can stop a scheduled report-dashboard run?
search for public tags
Profile
The running user does not have access to the dashboard folder
references another summary formula

18. Types of relationships that can exist between objects
Manage Letterheads - Manage Public Templates - Edit HTML Templates
use everywhere rule
Master-detail - many-to-many - lookup - hierarchical
routed to a default lead creator via email

19. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
links two objects together
to a case
Standard User
Salesforce CRM workflow

20. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
version control capabilities
Google adwords
salesforce.com portal

21. A custom lead field can be mapped to...
One solution field
API
The user loses all unsaved data after terminating the session
Hire Date

22. If the data validation at web to lead form fails - who will get the error report?
Contacts
The designated weblead owner gets an email
Solution Manager
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

23. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Tabular reports
Opportunity campaign related list - Contact campaign related list
None of the users
Forecasts

24. Conditional formatting is available for...
Edit and Read opportunity
Summary and table
different types of sharing rules
300

25. Page Layout - Field level security - Record Types
Default Locale - Default Language - Default Time Zone
forecast role hierarchy
components of a profile
Edit on solution

26. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
Edit and Read opportunity
500
To use the campaign import wizards

27. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Custom forecasting
using the custom summary field
Mini Page Layout
Line

28. Which of these are inherited from objects on homepage in a console layout?
Download AppExchange Packages
denied
Value is always required
Custom objects - Field level security

29. How many lead assignment rules can be active at one time?
make a field required
Salesforce and Marketing Automation - Customer Support Management
no limits
1

30. The system ___________ std lead fields to standard account - contact - and oppy fields.
All users of SFDC who have access to campaigns objects
To capture unique data of the business
Account - Contacts - Opportunities
automatically maps

31. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Any user can view all records that the running user role can view
Case Escalation Rule
delete the field
automatically maps

32. When you configure search settings for your organization - the new value...
Tabular reports
300
Workflow rules
must be between 5 and 50

33. You cannot delete a product that is...
Value is always required
used on an oppy
one language at a time
Create on solution

34. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
many to many
Skill requirements - Product categories - Customer types - Service levels
parent.child relationships
Field level security

35. Partner Portal: Users login to the web portal rather than through the...
be shared
Show details and add events
links two objects together
salesforce.com portal

36. Custom objects are...
Custom summary and matrix reports
one language at a time
reportable
Role settings

37. Give an example of a one-to many relationship between standard objects.
Business Hours
Accounts to Opportunities - or Contacts to Cases
make a field required
Summary or matrix (with at least one level of grouping)

38. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
different types of sharing rules
Role settings
Any user can view all records that the running user role can view
To use a Case Assignment

39. A role controls __________ that users have to an organization's data.
Basically - the Gmail model - all you data is stored on servers
A tab that combines a list view and related records into one screen with different frames.
Custom forecasting
the level of visibility

40. To edit opportunity permission - where would you make the change?
the new label value
same access to the document
cause data loss
Profile

41. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
automatically maps
50000
List view

42. When is a custom object created?
lead conversion
To capture unique data of the business
Territory Management
5

43. You can import only ___________ per CSV file.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
routed to a default lead creator via email
one language at a time
Any user can view all records that the running user role can view

44. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Permissions
Basically - the Gmail model - all you data is stored on servers
multiple record types

45. Charts - Tables - Metrics - Gauge
dashboard components
Workflow rules
csv files
One solution field

46. The # of business hours that can be set for the organization to operate
Google
Unlimited
API
Lead - Contact - Solution

47. You can use conditional highlighting for which types of reports?
Google adwords
own a record and not see it
One solution field
summary and matrix reports

48. Allows you to define different sets of picklist values for both standard and custom picklist.
250
Case queue
One solution field
Rcord type

49. While scheduling an email reports user specifies all except...
components of a profile
View the account - Edit the account
link to report
Sales Cloud

50. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
cause data loss
Metric - table - gauge - chart - S-Control - VF page
Insert - update - upsert - delete
references another summary formula