Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The create new folder link will only be visible to users with which permission?
To let the user select values in the view picklist
the Professional Edition
active assignment rules
Manage public documents

2. You can then associate each business process with one or more record types and make it available to users...
the Professional Edition
anyone in the team
Automated rules
based on their profile

3. You can customize Profile to restrict users' ability to...
csv files
number from percentage
Master-detail - many-to-many - lookup - hierarchical
log in to SFDC Profile

4. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
previously approved process
build a custom forecast for the same
Permissions
an error report after the loading

5. What is the role of Primary Object when creating custom report types?
conditional highlighting
To let the user select values in the view picklist
Case queue
your organization's workflow

6. What is true about look up relationships?
anyone in the team
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
When a Lead is converted

7. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
able to upgrade to other version
using the custom summary field
csv files

8. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
search for public tags
dashboard components
Workflow rules
build a custom forecast for the same

9. Standard picklist fields can be controlling fields but...
Campaign Member or Contact Role
denied
Adding a user to the sales team group
not dependent fields

10. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
The email address of the user whose identify is being confirmed.
Accounts - Contacts - Leads - Solutions - and Custom objects
A running user
Tabular reports

11. _____________can import a maximum of 500 account records in a session.
Standard users
All organization data
Objects on managed packages
a campaign member

12. What is the use of campaign influence feature on oportunities?
4k
Metric - table - gauge - chart - S-Control - VF page
Case
Give a list of campaigns that influenced the user

13. Users with access to opportunities as sales team members cannot...
previously approved process
Export to excel
extend sharing for those records
The Marketing User profile

14. A record of contact with customer support. A customer is reporting a problem or asking a question.
250
Case
A tab that combines a list view and related records into one screen with different frames.
to a case

15. A person account is different from a business account because...
multiple fields in SFDC
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Mini Page Layout
There is only one record type in person account - There is no contact related list in person account

16. The size limit for documents uploaded is...
links two objects together
folder access level
Tabular reports
5 MB

17. Charts - Tables - Metrics - Gauge
dashboard components
500
Summary and table
Read-Only

18. Field level security cannot be used to...
make a field required
routed to a default lead creator via email
As short as a day and as long as a forever
User setting

19. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Sales Team Role
Forecasts
Case queue
Accounts - Contacts - Leads - Solutions - and Custom objects

20. Name three benefits of the cloud computing model.
able to upgrade to other version
User can log out all unsaved data is lost
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
salesforce.com portal

21. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
the record is saved/updated
Custom forecasting
able to upgrade to other version

22. Error on failed web to lead validation is...
make a field required
routed to a default lead creator via email
the recycle bin
Google adwords

23. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflow rules
the recycle bin
Role settings
Workflows

24. When you configure search settings for your organization - the new value...
must be between 5 and 50
1
All organization data
extend sharing for those records

25. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Custom Field
40
Salesforce CRM workflow
A tab that combines a list view and related records into one screen with different frames.

26. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
Summary or matrix (with at least one level of grouping)
Give a list of campaigns that influenced the user
Account - Contacts - Opportunities

27. In conditional highlighting - how may maximum conditions are allowed per report?
own a record and not see it
Solution Manager
Marketing User
3

28. You need which permission to specify a running user other than yourself?
Default Locale - Default Language - Default Time Zone
no limits
View all data
to a case

29. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Standard User
When a Lead is converted
Elements within a Page Layout
own a record and not see it

30. The # of business hours that can be set for the organization to operate
Salesforce ID
Gets assigned to lead owner's territory
Marketing User
Unlimited

31. Can only view records
5 MB
Call Support - Call Sales - Log a case online - Email Support
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Read-Only

32. What is true about managed packages?
Standard Field
They are upgradeable
Download AppExchange Packages
Unlimited

33. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
the recycle bin
YEAR(date_c) =YEAR(today())
Configure the settings and rules for Case processing - including Business Hours - and Escalation
One solution field

34. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
upgrade a managed application
objects in a managed package
All organization data

35. How would an administrator modify lookup records in a console layout?
Mini Page Layout
To display extended web content on SF window
the recycle bin
Give a list of campaigns that influenced the user

36. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
The email address of the user whose identify is being confirmed.
Summary and table
All organization data

37. Business process is available in following objects: _______________
delete the field
All organization data
Lead - Contact - Solution
Adding a user to the sales team group

38. Page Layout - Field level security - Record Types
many to many
components of a profile
Default Locale - Default Language - Default Time Zone
Custom summary and matrix reports

39. Super User - Can customize and administer the application
able to upgrade to other version
Unlimited
Insert - update - upsert - delete
System Administrator

40. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
reportable
using the data loader
Custom Field

41. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
Lead - Contact - Solution
To use a Case Assignment
link to report

42. Name the standard applications in the list.
4000
multiple record types
Business Hours
Marketing -Call Center

43. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
not enforced
Set thresholds for report analysis
Fiscal year - Licenses - Language - locale - time zones
Field level security

44. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
When a Lead is converted
std price book or a price book
routed to a default lead creator via email

45. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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46. You can create _____________ directly from the csv import file.
a campaign member
reportable
can be different users
parent.child relationships

47. Standard User Permissions + can import leads for the organization
Elements within a Page Layout
Download AppExchange Packages
Objects on managed packages
Marketing User

48. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Objects on managed packages
IP address is unknown
build a custom forecast for the same
Download AppExchange Packages

49. Applications are built on which platform?
Summary or matrix (with at least one level of grouping)
Force.com
1 day
upgrade a managed application

50. You can map a custom lead field to only one of the following objects at a single instance
Standard users
Account - Contacts - Opportunities
4k
except Campaign