Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of relationships that can exist between objects






2. _____________can import a maximum of 500 account records in a session.






3. Name three benefits of the cloud computing model.






4. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






5. How many lead assignment rules can be active at one time?






6. Who can import data for all users?






7. Who can view campaigns?






8. What is the number of values allowed in dependent pick list?






9. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






10. What is true about managed packages?






11. Standard User Permissions + can manage published solutions + can manage solution categories






12. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






13. What is conditional highlighting for reports?






14. A workflow alert cannot be tracked...






15. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






16. The size limit for documents uploaded is...






17. Personal tags cannot...






18. Super User - Can customize and administer the application






19. A record of contact with customer support. A customer is reporting a problem or asking a question.






20. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






21. Standard picklist fields can be controlling fields but...






22. Create and manage letterheads and email templates






23. A custom multi-select pick list cannot be a...






24. You need which permission to specify a running user other than yourself?






25. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






26. A lead has been converted. Where can we find the campaigns associated with it?






27. Sharing rule: ________ that grant access to groups of users.






28. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






29. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






30. Charts - Tables - Metrics - Gauge






31. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






32. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






33. You can then associate each business process with one or more record types and make it available to users...






34. What objects may be imported or updated using the Import Wizard?






35. Name three settings on the Company Information page that administrators can edit.






36. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






37. The # of business hours that can be set for the organization to operate






38. You can map a custom lead field...






39. ____________ is available for custom fiscal years.






40. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






41. There are _________ to new picklist or multi-select picklist values for any field during a single import






42. Available out of box - cannot be deleted (You can change the label name).






43. When you configure search settings for your organization - the new value...






44. The create new folder link will only be visible to users with which permission?






45. A role has a ________ relationship with users.






46. Record types are not available in...






47. Allows you to define different sets of picklist values for both standard and custom picklist.






48. It is possible for a user to...






49. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






50. Applications are built on which platform?