Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The # of business hours that can be set for the organization to operate
Unlimited
Use cases for Web-to-Case
All organization data
They are upgradeable

2. List the type of case queues commonly used by call centers.
Any user can view all records that the running user role can view
denied
5
Skill requirements - Product categories - Customer types - Service levels

3. How does the Import Wizard perform matching when updating records?
number from percentage
Use cases for Email-to-Case
Salesforce ID
active assignment rules

4. In conditional highlighting - how may maximum conditions are allowed per report?
3
Profile controls
Google adwords
lead conversion

5. You can import only ___________ per CSV file.
able to upgrade to other version
one language at a time
Set thresholds for report analysis
Google

6. Business process is available in following objects: _______________
the Professional Edition
Lead - Contact - Solution
the recycle bin
can be different users

7. Allows you to define different sets of picklist values for both standard and custom picklist.
before it is saved in Salesforce
Rcord type
tasks scheduled calendar events
not enforced

8. Changing the data type of an existing custom field can cause data loss while changing to...
to a case
number from percentage
4k
Field level security

9. Record types are used to implement custom business processes by associating them to specific
Page layouts
None of the users
All organization data
the record is saved/updated

10. Create ads that display on search engines is possible in SFDC using...
previously approved process
custom multi select picklist
None of the users
Google

11. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
denied
A tab that combines a list view and related records into one screen with different frames.
extend sharing for those records

12. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Skill requirements - Product categories - Customer types - Service levels
automatically maps
A running user

13. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
lead assignment rule
not dependent fields
a campaign member
Default Locale - Default Language - Default Time Zone

14. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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15. Personal tags cannot...
Insert - update - upsert - delete
Hire Date
be shared
4k

16. Field level security cannot be used to...
web-to-lead
make a field required
anyone in the team
Edit and Read opportunity

17. The size limit for documents uploaded is...
5 MB
5
Export to excel
To display extended web content on SF window

18. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
Role settings
Export to excel
Force.com

19. Standard objects examples
Solutions - Accounts - Opportunities
300
Fiscal year - Licenses - Language - locale - time zones
Set thresholds for report analysis

20. You can delete the _____________ that is on an oppy.
std price book or a price book
User setting
Profile
Sales Team Role

21. Which is not a standard business object?
Case Auto-Response Rule
Queue
Ideas
use everywhere rule

22. During a lead import - you can choose to enable ___________ as part of the import.
extend sharing for those records
Custom picklist
active assignment rules
Case Escalation Rule

23. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
salesforce.com portal
must be between 5 and 50
YEAR(date_c) =YEAR(today())
Queue

24. You need which permission to specify a running user other than yourself?
View all data
tasks scheduled calendar events
A running user
The Marketing User profile

25. The maximum number of values allowed in a controlling field.
300
objects in a managed package
As short as a day and as long as a forever
Force.com

26. Standard User Permissions + can edit - approve - activate and delete contracts
links two objects together
Objects on managed packages
Custom summary and matrix reports
Contract Manager

27. You can use conditional highlighting for which types of reports?
300
Case tasks
summary and matrix reports
a campaign member

28. Where would you make changes in order to make default tabs visible?
Default Locale - Default Language - Default Time Zone
The running user does not have access to the dashboard folder
links two objects together
User setting

29. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
using the custom summary field
Give a list of campaigns that influenced the user
Sales Team Role
Edit and Read opportunity

30. List the functions of the Data Loader
Insert - update - upsert - delete
A tab that combines a list view and related records into one screen with different frames.
Ideas
not enforced

31. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
calculations on summary fields
Contract Manager
1 day

32. What data can you export out of SFDC?
All organization data
Custom Field
There is only one record type in person account - There is no contact related list in person account
cause data loss

33. When is a custom object created?
denied
5 MB
To capture unique data of the business
None of the users

34. Who can view campaigns?
All users
Metric - table - gauge - chart - S-Control - VF page
Lead - Contact - Solution
Permissions

35. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
The email address of the user whose identify is being confirmed.
Insert - update - upsert - delete
Tabular reports
extend sharing for those records

36. If a standard object is renamed - the reports are renamed based on...
User setting
the new label value
Read-Only
Case

37. Custom summary formulas are...
your organization's workflow
csv files
calculations on summary fields
Contract Manager

38. Conditional formatting is available for...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Export to excel
Summary and table
Sales Cloud

39. What objects may be imported or updated using the Import Wizard?
To use Case Queues to manage Cases
40
Accounts - Contacts - Leads - Solutions - and Custom objects
Set thresholds for report analysis

40. Page Layout - Field level security - Record Types
Account - Contacts - Opportunities
make a field required
components of a profile
using the data loader

41. Can only view records
Read-Only
reportable
IP address is unknown
csv files

42. How many roles can you create for your org?
Contract Manager
4k
500
The email address of the user whose identify is being confirmed.

43. Which graphs rely on grand total for dashboards?
Force.com
Metric and gauge
The user loses all unsaved data after terminating the session
Solution Manager

44. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
5 MB
Give a list of campaigns that influenced the user
Google
cause data loss

45. A delegated approver can revoke a...
Summary and table
previously approved process
reportable
The user is not able to edit it because it is read-only

46. The system ___________ std lead fields to standard account - contact - and oppy fields.
Metric and gauge
csv files
automatically maps
based on their profile

47. Where do active currencies live?
dashboard components
automatically maps
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Territory Management

48. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Business Hours
different types of sharing rules
based on their profile
Standard User

49. What is true about look up relationship?
Google
Salesforce ID
Use cases for Email-to-Case
Value is always required

50. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
many to many
Hire Date
build a custom forecast for the same
based on their profile