Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Marketing -Call Center
Territory Management
based on their profile
The Marketing User profile

2. How does the Import Wizard perform matching when updating records?
Salesforce ID
to a case
make a field required
salesforce.com portal

3. What is true about managed packages?
same access to the document
The Marketing User profile
They are upgradeable
folder access level

4. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
All users
territory management
When a Lead is converted
Profile

5. You can delete the _____________ that is on an oppy.
std price book or a price book
The Marketing User profile
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
no limits

6. While scheduling an email reports user specifies all except...
using the data loader
using the custom summary field
link to report
Lead - Contact - Solution

7. Which report formats must be used to create dashboard components?
can be different users
be shared
Summary or matrix (with at least one level of grouping)
many to much

8. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
denied
40
Configure the settings and rules for Case processing - including Business Hours - and Escalation
1

9. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
5 MB
the level of visibility
own a record and not see it

10. List Dashboard component types
The email address of the user whose identify is being confirmed.
the recycle bin
Metric - table - gauge - chart - S-Control - VF page
500

11. The documents tab does not contain...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
version control capabilities
same access to the document
Ideas

12. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
Line
Gets assigned to lead owner's territory
Role settings

13. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
dashboard components
territory management
One solution field

14. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
Contract Manager
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Google

15. You can map a custom lead field...
use everywhere rule
to a case
Territory Management
Custom forecasting

16. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Salesforce and Marketing Automation - Customer Support Management
own a record and not see it

17. What data can you export out of SFDC?
the new label value
Solution Manager
All organization data
can be different users

18. Users can _____________ from the sidebar and advanced search
search for public tags
tasks scheduled calendar events
300
lead conversion

19. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
Case Auto-Response Rule
denied
system administrator

20. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
3 or more hours per day
50000
previously approved process
5 MB

21. Sharing rule: ________ that grant access to groups of users.
Automated rules
To display extended web content on SF window
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
salesforce.com portal

22. Campaigns and opportunities have a _____________ relationship.
many to much
no limits
To use Case Queues to manage Cases
50000

23. What is the use of campaign influence feature on oportunities?
5 MB
Give a list of campaigns that influenced the user
To let the user select values in the view picklist
objects in a managed package

24. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
YEAR(date_c) =YEAR(today())
lead conversion
Ideas

25. Can only view records
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Read-Only
To capture unique data of the business
Lead - Contact - Solution

26. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
reportable
The designated weblead owner gets an email
the recycle bin

27. Reports that must be used to create dashboard components.
Account - Contacts - Opportunities
To use the campaign import wizards
Custom summary and matrix reports
own a record and not see it

28. Can view - edit and delete their own records
Standard User
reportable
Objects on managed packages
Manage Letterheads - Manage Public Templates - Edit HTML Templates

29. What is the salesforce Console?
multiple fields in SFDC
API
5 MB
A tab that combines a list view and related records into one screen with different frames.

30. Salesforce for Microsoft Outlook is which type of client?
One solution field
Metric - table - gauge - chart - S-Control - VF page
All organization data
API

31. Name the standard applications in the list.
Ideas
Marketing -Call Center
cause data loss
multiple fields in SFDC

32. In conditional highlighting - how may maximum conditions are allowed per report?
5 MB
3
reportable
other formula fields

33. Determines the level of access to the dashboard data
A running user
API
Use cases for Web-to-Case
be shared

34. Your recycle bin record limit is _____times the MBs in your general storage
250
300
components of a profile
link to report

35. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
Master-detail - many-to-many - lookup - hierarchical
Salesforce and Marketing Automation - Customer Support Management
except Campaign

36. It is possible for a user to...
territory management
own a record and not see it
All users
Workflow rules

37. What is Salesforce?
Master-detail - many-to-many - lookup - hierarchical
make a field required
All users
Salesforce and Marketing Automation - Customer Support Management

38. When a case is deleted - following are deleted except
Show details and add events
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Case tasks
A tab that combines a list view and related records into one screen with different frames.

39. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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40. You can map a single column from the csv file to...
Forecasts
parent.child relationships
Use cases for Web-to-Case
multiple fields in SFDC

41. Conditional formatting is available for...
Create on solution
Rcord type
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Summary and table

42. Standard User Permissions + can import leads for the organization
different types of sharing rules
Accounts - Contacts - Leads - Solutions - and Custom objects
system administrator
Marketing User

43. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Profile controls
Field level security
300
Google adwords

44. Custom summary formulas are...
The user is not able to edit it because it is read-only
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
one language at a time
calculations on summary fields

45. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Call Support - Call Sales - Log a case online - Email Support
None of the users
Use cases for Web-to-Case
All users of SFDC who have access to campaigns objects

46. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
folder access level
Case Auto-Response Rule
5 MB
Accounts to Opportunities - or Contacts to Cases

47. A record of contact with customer support. A customer is reporting a problem or asking a question.
Force.com
Marketing User
Case
Salesforce CRM workflow

48. When is a custom object created?
To capture unique data of the business
own a record and not see it
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
own a record and not see it

49. How many Editions are there in SFDC?
able to delete accounts
5
Accounts to Opportunities - or Contacts to Cases
Export to excel

50. The # of business hours that can be set for the organization to operate
log in to SFDC Profile
territory management
used on an oppy
Unlimited