Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
conditional highlighting
IP address is unknown
3
Workflow rules

2. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
rollup summary field
System Administrator
Case queue
Any user can view all records that the running user role can view

3. The administrator wants to track data over a period of time. Which graph would he use?
extend sharing for those records
Line
Hire date
controlling field for a dependent field

4. Permission to add a category to a solution require which permission
other formula fields
Custom objects - Field level security
Create on solution
log in to SFDC Profile

5. Record types are not available in...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
territory management
Case Escalation Rule
the Professional Edition

6. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
active assignment rules
using the custom summary field
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
use everywhere rule

7. Create ads that display on search engines is possible in SFDC using...
Workflow rules
Google
Case Escalation Rule
many to many

8. A person account is different from a business account because...
Force.com
YEAR(date_c) =YEAR(today())
There is only one record type in person account - There is no contact related list in person account
Workflow rules

9. A public group is a grouping of all except...
web-to-lead
Account - Contacts - Opportunities
To capture unique data of the business
Queue

10. Managed package is always...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Case
The user is not able to edit it because it is read-only
able to upgrade to other version

11. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Workflow rules
Permissions
be shared
To use Case Queues to manage Cases

12. When a case is deleted - following are deleted except
Case tasks
Adding a user to the sales team group
in activity history
std price book or a price book

13. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
use everywhere rule
Salesforce CRM workflow
Workflows

14. Which one of these may be a controlling field and a dependent field?
Manage public documents
250
The running user does not have access to the dashboard folder
Custom picklist

15. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Workflow rules
to a case
The Marketing User profile
To display extended web content on SF window

16. Custom objects are...
Export to excel
Force.com
250
reportable

17. Recycle bin houses deleted data for...
Difference between workflow rule and workflow approval process
your organization's workflow
30 days
summary and matrix reports

18. History tracking can be performed on the following standard objects except...
Forecasts
The Marketing User check box on the user profile page
Page layouts
summary and matrix

19. Name three sources from which cases can be created.
number from percentage
used on an oppy
Call Support - Call Sales - Log a case online - Email Support
Metric and gauge

20. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Read-Only
When a Lead is converted
50000
Gets assigned to lead owner's territory

21. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Google adwords
Contract Manager
The user loses all unsaved data after terminating the session
Field level security

22. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Use cases for Web-to-Case
They are upgradeable
To use a Case Assignment
version control capabilities

23. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Solution Manager
multiple record types
Components of the Console Tab
YEAR(date_c) =YEAR(today())

24. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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25. A delegated approver can revoke a...
previously approved process
folder access level
1
Workflow rules

26. Software-as-a-service (SaaS) model
Workflow rules
Basically - the Gmail model - all you data is stored on servers
own a record and not see it
tasks scheduled calendar events

27. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
to a case
Accounts - Contacts - Leads - Solutions - and Custom objects
To let the user select values in the view picklist

28. Sharing rules can be formed on the following except...
Case queue
One solution field
Unlimited
Objects on managed packages

29. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
500
Profile
not enforced

30. What is the salesforce Console?
Page layouts
Queue
A tab that combines a list view and related records into one screen with different frames.
Elements within a Page Layout

31. Salesforce for Microsoft Outlook is which type of client?
salesforce.com portal
API
Edit and Read opportunity
Create a report

32. Why do you create a web tab?
To display extended web content on SF window
Territory Management
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
active assignment rules

33. You can map a single column from the csv file to...
multiple fields in SFDC
be shared
Difference between workflow rule and workflow approval process
Marketing -Call Center

34. Page Layout - Field level security - Record Types
Mini Page Layout
std price book or a price book
components of a profile
Marketing -Call Center

35. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
must be between 5 and 50
Profile
Custom Field

36. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
one language at a time
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Tabular reports
User setting

37. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
The Marketing User check box on the user profile page
summary and matrix
1 day

38. The documents tab does not contain...
version control capabilities
must be between 5 and 50
Hire Date
previously approved process

39. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
the new label value
lead conversion
A tab that combines a list view and related records into one screen with different frames.

40. Applications are built on which platform?
be shared
using the data loader
Custom objects - Field level security
Force.com

41. You can delete the _____________ that is on an oppy.
They are upgradeable
std price book or a price book
links two objects together
Create on solution

42. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
40
1
250
Show details and add events

43. May be used to group related cases - or to split one case into many different parts.
automatically maps
Use cases for Case Hierarchies
your organization's workflow
40

44. Where would you make changes in order to make default tabs visible?
Page layouts
Insert - update - upsert - delete
User setting
YEAR(date_c) =YEAR(today())

45. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
lead conversion
Download AppExchange Packages
components of a profile

46. Records in _____________ do not count against your organization's storage limits.
There is only one record type in person account - There is no contact related list in person account
Solution Manager
the recycle bin
links two objects together

47. Which report formats must be used to create dashboard components?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Field level security
250
Summary or matrix (with at least one level of grouping)

48. Dated exchange rates can be set in the time range of...
Case Escalation Rule
As short as a day and as long as a forever
Use cases for Email-to-Case
Solution Manager

49. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
Manage public documents
5
salesforce.com portal

50. Field level security cannot be used to...
30 days
make a field required
tasks scheduled calendar events
must be between 5 and 50