Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A custom summary formula cannot reference ____________ in an object.
many to much
other formula fields
routed to a default lead creator via email
50000

2. The account owner - opportunit owners - and case owners...
can be different users
Sales Team Role
When a Lead is converted
Solutions - Accounts - Opportunities

3. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
extend sharing for those records
300
5 MB

4. A custom multi-select pick list cannot be a...
the recycle bin
controlling field for a dependent field
Components of the Console Tab
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

5. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Hire date
4000
Value is always required

6. Your recycle bin record limit is _____times the MBs in your general storage
your organization's workflow
controlling field for a dependent field
250
Standard users

7. Which of the following does not need business process?
a campaign member
Contacts
used on an oppy
Business Hours

8. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Case Escalation Rule
1 day
A tab that combines a list view and related records into one screen with different frames.
The user is not able to edit it because it is read-only

9. Campaigns and opportunities have a _____________ relationship.
The Marketing User profile
All organization data
many to much
5

10. Custom objects are...
The email address of the user whose identify is being confirmed.
reportable
must be between 5 and 50
Opportunity campaign related list - Contact campaign related list

11. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
4000
Case Auto-Response Rule
own a record and not see it
1

12. You can map a custom lead field to only one of the following objects at a single instance
Queue
salesforce.com portal
Summary and table
Account - Contacts - Opportunities

13. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
The Marketing User check box on the user profile page
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
The running user does not have access to the dashboard folder

14. There are _________ to new picklist or multi-select picklist values for any field during a single import
The running user does not have access to the dashboard folder
no limits
the record is saved/updated
Any user can view all records that the running user role can view

15. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Master-detail - many-to-many - lookup - hierarchical
Manage public documents
Workflow rules
conditional highlighting

16. What is true about managed packages?
the record is saved/updated
They are upgradeable
active assignment rules
web-to-lead

17. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Case Auto-Response Rule
Show details and add events
Export to excel
multiple record types

18. You can then associate each business process with one or more record types and make it available to users...
300
Workflows
based on their profile
Hire Date

19. Partner Portal: Users login to the web portal rather than through the...
List view
Salesforce CRM workflow
salesforce.com portal
must be between 5 and 50

20. Business process is available in following objects: _______________
Lead - Contact - Solution
There is only one record type in person account - There is no contact related list in person account
Salesforce and Marketing Automation - Customer Support Management
delete the field

21. You can map a custom lead field...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Gets assigned to lead owner's territory
using the data loader
to a case

22. You need which permission to specify a running user other than yourself?
View all data
the level of visibility
All organization data
Gets assigned to lead owner's territory

23. What data can you request for in the weekly data export?
All users of SFDC who have access to campaigns objects
multiple fields in SFDC
All organization data
Custom Field

24. Two options for restricting access via IP Ranges
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Marketing User
references another summary formula

25. An online form to capture lead information - Email template response content published on your web site.
List view
5 MB
3
web-to-lead

26. Charts - Tables - Metrics - Gauge
dashboard components
Business Hours
in activity history
references another summary formula

27. If using customizable forecasting - there is a seperate...
Case tasks
calculations on summary fields
not enforced
forecast role hierarchy

28. Author and the owner do not have the...
to a case
same access to the document
All organization data
Queue

29. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
a campaign member
controlling field for a dependent field
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

30. Which information not captured on user record in Salesforce?
Hire Date
Business Hours
be shared
references another summary formula

31. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Call Support - Call Sales - Log a case online - Email Support
Set thresholds for report analysis
multiple record types
cause data loss

32. The # of business hours that can be set for the organization to operate
Custom objects - Field level security
must be between 5 and 50
Unlimited
Default Locale - Default Language - Default Time Zone

33. Sharing rule: ________ that grant access to groups of users.
All organization data
Solutions - Accounts - Opportunities
use everywhere rule
Automated rules

34. Custom summary formula on report...
Use cases for Web-to-Case
the recycle bin
Salesforce CRM workflow
references another summary formula

35. If the lead has a record type - the default record type of the new owner is assigned to records created during...
5
Create on solution
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
lead conversion

36. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Workflow rules
To use the campaign import wizards
Queue
As short as a day and as long as a forever

37. _____________can import a maximum of 500 account records in a session.
500
the record is saved/updated
Standard users
Account - Contacts - Opportunities

38. Record types are used to implement custom business processes by associating them to specific
Field level security
List view
calculations on summary fields
Page layouts

39. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
active assignment rules
Use cases for Case Hierarchies
They are upgradeable

40. Which graphs rely on grand total for dashboards?
Metric and gauge
Territory Management
Edit on solution
Lead - Contact - Solution

41. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
Metric - table - gauge - chart - S-Control - VF page
the Professional Edition
List view

42. The size limit for documents uploaded is...
5 MB
Create a report
automatically maps
one language at a time

43. What is true about look up relationships?
rollup summary field
Standard users
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
To use a Case Assignment

44. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Give a list of campaigns that influenced the user
Workflows
Custom picklist
Edit and Read opportunity

45. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Metric - table - gauge - chart - S-Control - VF page
build a custom forecast for the same

46. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Hire date
automatically maps
reportable
Custom Field

47. We cannot create sharing rules on...
Metric and gauge
objects in a managed package
Accounts to Opportunities - or Contacts to Cases
250

48. Create ads that display on search engines is possible in SFDC using...
Case queue
Page layouts
Queue
Google

49. You can use conditional highlighting for which types of reports?
Metric - table - gauge - chart - S-Control - VF page
4000
can be different users
summary and matrix reports

50. The create new folder link will only be visible to users with which permission?
Manage public documents
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
can be different users