Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A role controls __________ that users have to an organization's data.
the level of visibility
Standard User
system administrator
Default Locale - Default Language - Default Time Zone

2. Users with access to opportunities as sales team members cannot...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Queue
Accounts - Contacts - Leads - Solutions - and Custom objects
extend sharing for those records

3. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
System Administrator
components of a profile
Case

4. Where would you make changes in order to make default tabs visible?
number from percentage
upgrade a managed application
extend sharing for those records
User setting

5. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Insert - update - upsert - delete
automatically maps

6. Changing the data type of an existing custom field can cause data loss while changing to...
300
User setting
3
number from percentage

7. What objects may be imported or updated using the Import Wizard?
Rcord type
Accounts - Contacts - Leads - Solutions - and Custom objects
multiple record types
to a case

8. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
the new label value
Queue
Business Hours
Territory Management

9. Who can view campaigns?
When a Lead is converted
All users
your organization's workflow
Contacts

10. It is possible for a user to...
own a record and not see it
Force.com
Gets assigned to lead owner's territory
Standard User

11. Which information not captured on user record in Salesforce?
All organization data
System Administrator profile and Marketing User Profile (import Leads)
Opportunity campaign related list - Contact campaign related list
Hire Date

12. Managed package is always...
Custom objects - Field level security
The Marketing User check box on the user profile page
able to upgrade to other version
Google

13. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
upgrade a managed application
multiple fields in SFDC
Workflow rules

14. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
except Campaign
the new label value
Hire date
YEAR(date_c) =YEAR(today())

15. Create ads that display on search engines is possible in SFDC using...
Summary or matrix (with at least one level of grouping)
To let the user select values in the view picklist
All users of SFDC who have access to campaigns objects
Google

16. We cannot create sharing rules on...
objects in a managed package
able to delete accounts
except Campaign
All users of SFDC who have access to campaigns objects

17. As an admin - you can schedule regular data imports...
Create a report
using the data loader
4000
Export to excel

18. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
lead assignment rule
All users of SFDC who have access to campaigns objects
To use a Case Assignment

19. A custom summary formula cannot reference ____________ in an object.
Fiscal year - Licenses - Language - locale - time zones
User can log out all unsaved data is lost
Force.com
other formula fields

20. Field level security cannot be used to...
use everywhere rule
able to upgrade to other version
Metric and gauge
make a field required

21. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
std price book or a price book
the new label value
not enforced

22. What is the number of values allowed in dependent pick list?
300
The running user does not have access to the dashboard folder
System Administrator profile and Marketing User Profile (import Leads)
The user loses all unsaved data after terminating the session

23. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
calculations on summary fields
Accounts - Contacts - Leads - Solutions - and Custom objects
View the account - Edit the account
IP address is unknown

24. If using customizable forecasting - there is a seperate...
multiple record types
As short as a day and as long as a forever
forecast role hierarchy
View all data

25. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Metric - table - gauge - chart - S-Control - VF page
None of the users
Marketing User
Territory Management

26. List the functions of the Data Loader
Case Escalation Rule
Configure the settings and rules for Case processing - including Business Hours - and Escalation
version control capabilities
Insert - update - upsert - delete

27. What data can you request for in the weekly data export?
The user loses all unsaved data after terminating the session
All organization data
your organization's workflow
Call Support - Call Sales - Log a case online - Email Support

28. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
IP address is unknown
Show details and add events
lead assignment rule
Standard User

29. Permission to add a category to a solution require which permission
Create on solution
System Administrator
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
User setting

30. Dated exchange rates can be set in the time range of...
Field level security
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
All users
As short as a day and as long as a forever

31. How many Editions are there in SFDC?
Page layouts
Campaign Member or Contact Role
5
Profile

32. Used to escalate a case if it has not been resolved within a specified period of time.
To capture unique data of the business
Case Escalation Rule
Salesforce and Marketing Automation - Customer Support Management
calculations on summary fields

33. Conditional highlighting is used only in...
objects in a managed package
summary and matrix
3
When a Lead is converted

34. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Opportunity campaign related list - Contact campaign related list
Download AppExchange Packages
A running user
Configure the settings and rules for Case processing - including Business Hours - and Escalation

35. Record types are used to implement custom business processes by associating them to specific
Solutions - Accounts - Opportunities
Hire Date
Custom forecasting
Page layouts

36. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
std price book or a price book
Case queue
territory management
To use Case Queues to manage Cases

37. List Dashboard component types
Metric - table - gauge - chart - S-Control - VF page
Custom objects - Field level security
previously approved process
delete the field

38. ____________ is available for custom fiscal years.
Custom picklist
Unlimited
Profile
Custom forecasting

39. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
make a field required
tasks scheduled calendar events
references another summary formula

40. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
All organization data
The user is not able to edit it because it is read-only
one language at a time
summary and matrix reports

41. Standard User Permissions + can edit - approve - activate and delete contracts
All organization data
Contract Manager
System Administrator
the new label value

42. The # of business hours that can be set for the organization to operate
A running user
Unlimited
Manage public documents
Standard users

43. Standard picklist fields can be controlling fields but...
Difference between workflow rule and workflow approval process
Territory Management
not dependent fields
Business Hours

44. A _____________ cannot be the controlling field for a dependent field.
Custom summary and matrix reports
custom multi select picklist
User setting
calculations on summary fields

45. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Contract Manager
active assignment rules
territory management
Custom forecasting

46. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
summary and matrix reports
rollup summary field
other formula fields

47. Standard User Permissions + can import leads for the organization
Marketing User
conditional highlighting
Account - Contacts - Opportunities
except Campaign

48. Author and the owner do not have the...
The running user does not have access to the dashboard folder
upgrade a managed application
same access to the document
Elements within a Page Layout

49. _____________can import a maximum of 500 account records in a session.
active assignment rules
The Marketing User check box on the user profile page
System Administrator
Standard users

50. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
Marketing -Call Center
Custom picklist
not enforced