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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Salesforce for Microsoft Outlook is which type of client?
One solution field
API
User can log out all unsaved data is lost
Accounts - Contacts - Leads - Solutions - and Custom objects

2. May be used to group related cases - or to split one case into many different parts.
Queue
able to upgrade to other version
search for public tags
Use cases for Case Hierarchies

3. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Permissions
1 day
Forecasts
Rcord type

4. Users can _____________ from the sidebar and advanced search
40
search for public tags
To use Case Queues to manage Cases
250

5. The administrator wants to track data over a period of time. Which graph would he use?
Line
3
the recycle bin
your organization's workflow

6. Standard User Permissions + can manage published solutions + can manage solution categories
the level of visibility
Solution Manager
Automated rules
Give a list of campaigns that influenced the user

7. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
User can log out all unsaved data is lost
Basically - the Gmail model - all you data is stored on servers
Create a report
same access to the document

8. What is the number of values allowed in dependent pick list?
The Marketing User check box on the user profile page
300
references another summary formula
Any user can view all records that the running user role can view

9. List the functions of the Data Loader
Insert - update - upsert - delete
To display extended web content on SF window
different types of sharing rules
Summary and table

10. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Custom Field
250
territory management
tasks scheduled calendar events

11. A person account is different from a business account because...
Profile controls
to a case
There is only one record type in person account - There is no contact related list in person account
own a record and not see it

12. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
500
Solutions - Accounts - Opportunities
A running user

13. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
They are upgradeable
Hire date
Profile
Show details and add events

14. Why do you create a web tab?
Manage public documents
To display extended web content on SF window
Line
Skill requirements - Product categories - Customer types - Service levels

15. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Field level security
The user loses all unsaved data after terminating the session
Marketing -Call Center
Profile controls

16. Which graphs rely on grand total for dashboards?
Metric and gauge
search for public tags
dashboard components
Territory Management

17. The create new folder link will only be visible to users with which permission?
System Administrator profile and Marketing User Profile (import Leads)
rollup summary field
Manage public documents
Edit and Read opportunity

18. You can map a custom lead field...
to a case
Profile
Rules and the use of Email Templates
The user loses all unsaved data after terminating the session

19. Specifying a "running user" in dashboard means...
based on their profile
Set thresholds for report analysis
Value is always required
Any user can view all records that the running user role can view

20. A record of contact with customer support. A customer is reporting a problem or asking a question.
As short as a day and as long as a forever
System Administrator
Case
Value is always required

21. List Dashboard component types
using the custom summary field
Accounts to Opportunities - or Contacts to Cases
Metric - table - gauge - chart - S-Control - VF page
except Campaign

22. Managed package is always...
able to upgrade to other version
Campaign Member or Contact Role
Components of the Console Tab
except Campaign

23. Sharing rules can be formed on the following except...
multiple record types
Objects on managed packages
Set thresholds for report analysis
Fiscal year - Licenses - Language - locale - time zones

24. ______________ will not give access to opportunity records that was previously a restricted account.
own a record and not see it
Case tasks
Elements within a Page Layout
Adding a user to the sales team group

25. Who can view campaigns?
To display extended web content on SF window
System Administrator
All users
different types of sharing rules

26. Create ads that display on search engines is possible in SFDC using...
references another summary formula
Queue
50000
Google

27. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Standard users
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
except Campaign
4000

28. Calendar and Task Activities are both...
3 or more hours per day
Territory Management
tasks scheduled calendar events
Campaign Member or Contact Role

29. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
number from percentage
multiple record types
Rules and the use of Email Templates
Components of the Console Tab

30. Applications are built on which platform?
Opportunity campaign related list - Contact campaign related list
Workflows
The Marketing User profile
Force.com

31. Record types are used to implement custom business processes by associating them to specific
Sales Team Role
The designated weblead owner gets an email
Page layouts
Solution Manager

32. Personal tags cannot...
The designated weblead owner gets an email
Ideas
be shared
Summary and table

33. To edit opportunity permission - where would you make the change?
User can log out all unsaved data is lost
the record is saved/updated
Profile
Standard User

34. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Show details and add events
Salesforce CRM workflow
Edit and Read opportunity
Solution Manager

35. Custom summary formula on report...
references another summary formula
lead conversion
Manage public documents
Profile controls

36. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
web-to-lead
300
5 MB

37. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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38. The maximum number of values allowed in a controlling field.
300
Salesforce ID
Marketing User
number from percentage

39. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
summary and matrix
the Professional Edition
denied
When a Lead is converted

40. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
Manage public documents
many to many
summary and matrix

41. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
To display extended web content on SF window
build a custom forecast for the same
different types of sharing rules
Territory Management

42. The system ___________ std lead fields to standard account - contact - and oppy fields.
different types of sharing rules
The designated weblead owner gets an email
automatically maps
To use a Case Assignment

43. Which information not captured on user record in Salesforce?
Accounts - Contacts - Leads - Solutions - and Custom objects
Hire Date
Edit on solution
can be different users

44. Records in _____________ do not count against your organization's storage limits.
rollup summary field
the recycle bin
Create on solution
log in to SFDC Profile

45. Determines the level of access to the dashboard data
Accounts to Opportunities - or Contacts to Cases
A running user
Profile controls
4k

46. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Manage public documents
be shared
Download AppExchange Packages
log in to SFDC Profile

47. Opportunities and quotes are a part of which cloud?
30 days
Sales Cloud
automatically maps
tasks scheduled calendar events

48. You cannot delete a product that is...
can be different users
used on an oppy
Salesforce and Marketing Automation - Customer Support Management
using the custom summary field

49. Field level security cannot be used to...
make a field required
Metric and gauge
Elements within a Page Layout
Difference between workflow rule and workflow approval process

50. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
to a case
IP address is unknown
Standard users
delete the field

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Salesforce Certification

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