Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
300
Set thresholds for report analysis
Any user can view all records that the running user role can view
Use cases for Email-to-Case

2. Software-as-a-service (SaaS) model
not dependent fields
Basically - the Gmail model - all you data is stored on servers
System Administrator profile and Marketing User Profile (import Leads)
Call Support - Call Sales - Log a case online - Email Support

3. Allows you to define different sets of picklist values for both standard and custom picklist.
many to many
Case
Rcord type
To display extended web content on SF window

4. A person account is different from a business account because...
Rcord type
Use cases for Email-to-Case
version control capabilities
There is only one record type in person account - There is no contact related list in person account

5. The create new folder link will only be visible to users with which permission?
Manage public documents
Mini Page Layout
Workflow rules
System Administrator

6. You cannot delete a product that is...
4k
used on an oppy
links two objects together
User setting

7. If using customizable forecasting - there is a seperate...
make a field required
using the data loader
forecast role hierarchy
using the custom summary field

8. Determines the level of access to the dashboard data
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
references another summary formula
Salesforce and Marketing Automation - Customer Support Management
A running user

9. It is possible for a user to...
parent.child relationships
Custom forecasting
own a record and not see it
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

10. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Google adwords
Manage Letterheads - Manage Public Templates - Edit HTML Templates
able to upgrade to other version
None of the users

11. You can use _______________ for summary and matrix reporting only.
A running user
Value is always required
System Administrator profile and Marketing User Profile (import Leads)
conditional highlighting

12. Who can view campaigns?
reportable
delete the field
Solutions - Accounts - Opportunities
All users

13. When is a custom object created?
To capture unique data of the business
multiple fields in SFDC
Summary or matrix (with at least one level of grouping)
Lead - Contact - Solution

14. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Set thresholds for report analysis
Skill requirements - Product categories - Customer types - Service levels
1 day
std price book or a price book

15. Custom summary formula on report...
the record is saved/updated
references another summary formula
Insert - update - upsert - delete
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

16. Business process is available in following objects: _______________
API
not dependent fields
None of the users
Lead - Contact - Solution

17. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Case Escalation Rule
Metric and gauge
Workflows
Profile

18. Your recycle bin record limit is _____times the MBs in your general storage
View the account - Edit the account
250
Rcord type
50000

19. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Workflow rules
Objects on managed packages
Use cases for Web-to-Case
Sales Team Role

20. Personal tags cannot...
own a record and not see it
be shared
Standard User
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

21. Who can import data for all users?
Summary or matrix (with at least one level of grouping)
Edit on solution
System Administrator profile and Marketing User Profile (import Leads)
Gets assigned to lead owner's territory

22. In conditional highlighting - how may maximum conditions are allowed per report?
System Administrator profile and Marketing User Profile (import Leads)
3
multiple fields in SFDC
Profile controls

23. List Dashboard component types
Ideas
Metric - table - gauge - chart - S-Control - VF page
Sales Cloud
Contacts

24. A custom summary formula cannot reference ____________ in an object.
other formula fields
Territory Management
links two objects together
Google

25. How would an administrator modify lookup records in a console layout?
Rcord type
Mini Page Layout
use everywhere rule
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

26. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
the Professional Edition
Custom summary and matrix reports
Workflow rules

27. Standard User Permissions + can edit - approve - activate and delete contracts
Hire date
Contract Manager
4k
5 MB

28. Field level security cannot be used to...
Export to excel
reportable
Metric and gauge
make a field required

29. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Create on solution
Rules and the use of Email Templates
parent.child relationships
a campaign member

30. As an admin - you can schedule regular data imports...
not dependent fields
Line
Ideas
using the data loader

31. _____________can import a maximum of 500 account records in a session.
link to report
tasks scheduled calendar events
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Standard users

32. Dated exchange rates can be set in the time range of...
API
Accounts to Opportunities - or Contacts to Cases
4000
As short as a day and as long as a forever

33. How does the Import Wizard perform matching when updating records?
Salesforce ID
your organization's workflow
not enforced
Google

34. A role controls __________ that users have to an organization's data.
using the custom summary field
the level of visibility
forecast role hierarchy
summary and matrix reports

35. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
summary and matrix reports
Profile
using the custom summary field

36. Name three benefits of the cloud computing model.
automatically maps
log in to SFDC Profile
A running user
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

37. A custom multi-select pick list cannot be a...
controlling field for a dependent field
View all data
build a custom forecast for the same
3

38. Opportunities and quotes are a part of which cloud?
build a custom forecast for the same
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Sales Cloud
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

39. How many Editions are there in SFDC?
5
Metric and gauge
in activity history
Queue

40. The documents tab does not contain...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
version control capabilities
All users
references another summary formula

41. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Create on solution
The user is not able to edit it because it is read-only
Case Auto-Response Rule
using the custom summary field

42. List the type of case queues commonly used by call centers.
Default Locale - Default Language - Default Time Zone
Skill requirements - Product categories - Customer types - Service levels
As short as a day and as long as a forever
Gets assigned to lead owner's territory

43. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Download AppExchange Packages
Insert - update - upsert - delete
multiple record types
The Marketing User profile

44. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
links two objects together
automatically maps
Case queue
objects in a managed package

45. Managed package is always...
build a custom forecast for the same
User can log out all unsaved data is lost
Use cases for Case Hierarchies
able to upgrade to other version

46. In order to implement more than one business process - ____________must also be implemented.
Case
controlling field for a dependent field
multiple record types
build a custom forecast for the same

47. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
many to much
search for public tags
Standard Field
denied

48. List the functions of the Data Loader
Master-detail - many-to-many - lookup - hierarchical
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Permissions
Insert - update - upsert - delete

49. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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50. You can map a custom lead field...
Adding a user to the sales team group
The Marketing User check box on the user profile page
to a case
A running user