Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. May be used to group related cases - or to split one case into many different parts.






2. Standard objects examples






3. Why do you create a web tab?






4. What objects may be imported or updated using the Import Wizard?






5. Sharing rules can be formed on the following except...






6. During a lead import - you can choose to enable ___________ as part of the import.






7. Which graphs rely on grand total for dashboards?






8. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






9. How many roles can you create for your org?






10. Available out of box - cannot be deleted (You can change the label name).






11. List the functions of the Data Loader






12. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






13. What information in the user record cannot be captured without a custom field?






14. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






15. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






16. Specifying a "running user" in dashboard means...






17. Calendar and Task Activities are both...






18. There are _________ to new picklist or multi-select picklist values for any field during a single import






19. What is true about managed packages?






20. If the data validation at web to lead form fails - who will get the error report?






21. Opportunities and quotes are a part of which cloud?






22. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






23. Applications are built on which platform?






24. ____________ is available for custom fiscal years.






25. How does the Import Wizard perform matching when updating records?






26. What is the number of values allowed in dependent pick list?






27. The size limit for documents uploaded is...






28. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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29. A custom lead field can be mapped to...






30. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






31. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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32. Users can _____________ from the sidebar and advanced search






33. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






34. What data can you export out of SFDC?






35. The create new folder link will only be visible to users with which permission?






36. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






37. You can import only ___________ per CSV file.






38. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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39. Who can view campaigns?






40. Which information not captured on user record in Salesforce?






41. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






42. An account team can be added by all except...






43. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






44. It is possible for a user to...






45. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






46. Standard User Permissions + can import leads for the organization






47. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






48. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






49. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






50. Partner Portal: Users login to the web portal rather than through the...