Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
Basically - the Gmail model - all you data is stored on servers
objects in a managed package
300

2. What is true about managed packages?
log in to SFDC Profile
number from percentage
They are upgradeable
folder access level

3. _____________can import a maximum of 500 account records in a session.
40
Standard users
Hire date
based on their profile

4. Business process is available in following objects: _______________
The email address of the user whose identify is being confirmed.
Lead - Contact - Solution
Automated rules
Google

5. Partner Portal: Users login to the web portal rather than through the...
Edit and Read opportunity
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
One solution field
salesforce.com portal

6. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
the recycle bin
Adding a user to the sales team group
To use a Case Assignment

7. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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8. You can then associate each business process with one or more record types and make it available to users...
The user is not able to edit it because it is read-only
There is only one record type in person account - There is no contact related list in person account
They are upgradeable
based on their profile

9. While scheduling an email reports user specifies all except...
4000
link to report
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

10. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
many to much
not dependent fields
tasks scheduled calendar events
When a Lead is converted

11. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
not dependent fields
To use Case Queues to manage Cases

12. A custom multi-select pick list cannot be a...
Use cases for Web-to-Case
None of the users
automatically maps
controlling field for a dependent field

13. Permission to add a category to a solution require which permission
Create on solution
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Google
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

14. How many Editions are there in SFDC?
5
40
Solutions - Accounts - Opportunities
multiple record types

15. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
many to much
Download AppExchange Packages
None of the users
Basically - the Gmail model - all you data is stored on servers

16. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
objects in a managed package
The designated weblead owner gets an email
Summary and table

17. List the functions of the Data Loader
Insert - update - upsert - delete
Rules and the use of Email Templates
Summary or matrix (with at least one level of grouping)
The Marketing User profile

18. You can map a custom lead field...
to a case
not enforced
able to upgrade to other version
All organization data

19. Custom objects are...
reportable
Difference between workflow rule and workflow approval process
All organization data
Create a report

20. What is Salesforce?
csv files
objects in a managed package
reportable
Salesforce and Marketing Automation - Customer Support Management

21. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Marketing User
Line
own a record and not see it
Components of the Console Tab

22. If a standard object is renamed - the reports are renamed based on...
Set thresholds for report analysis
None of the users
the new label value
web-to-lead

23. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
web-to-lead
Show details and add events
Hire date
Configure the settings and rules for Case processing - including Business Hours - and Escalation

24. You can customize Profile to restrict users' ability to...
Line
folder access level
log in to SFDC Profile
Download AppExchange Packages

25. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
5
in activity history
Field level security

26. Standard User Permissions + can manage published solutions + can manage solution categories
Adding a user to the sales team group
30 days
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Solution Manager

27. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The user loses all unsaved data after terminating the session
Custom Field
must be between 5 and 50
The email address of the user whose identify is being confirmed.

28. To edit opportunity permission - where would you make the change?
version control capabilities
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
not enforced
Profile

29. Users can _____________ from the sidebar and advanced search
search for public tags
All organization data
Business Hours
an error report after the loading

30. Name the standard applications in the list.
Marketing -Call Center
YEAR(date_c) =YEAR(today())
own a record and not see it
conditional highlighting

31. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
an error report after the loading
conditional highlighting
same access to the document

32. A role has a ________ relationship with users.
Workflow rules
using the data loader
many to many
Metric and gauge

33. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
Forecasts
40
Summary or matrix (with at least one level of grouping)

34. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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35. What is the limit on the compiled size of the formula field?
4k
There is only one record type in person account - There is no contact related list in person account
250
System Administrator profile and Marketing User Profile (import Leads)

36. List the type of case queues commonly used by call centers.
Summary or matrix (with at least one level of grouping)
4000
Skill requirements - Product categories - Customer types - Service levels
Marketing -Call Center

37. Campaigns and opportunities have a _____________ relationship.
many to much
When a Lead is converted
objects in a managed package
Components of the Console Tab

38. Sharing rule: ________ that grant access to groups of users.
other formula fields
Automated rules
Salesforce and Marketing Automation - Customer Support Management
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

39. Reports that must be used to create dashboard components.
Custom summary and matrix reports
Profile controls
The running user does not have access to the dashboard folder
Force.com

40. You can use conditional highlighting for which types of reports?
Case Escalation Rule
be shared
Case
summary and matrix reports

41. Personal tags cannot...
be shared
anyone in the team
must be between 5 and 50
The running user does not have access to the dashboard folder

42. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Mini Page Layout
Download AppExchange Packages
List view
use everywhere rule

43. What is true about look up relationships?
To use a Case Assignment
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
To use Case Queues to manage Cases
Accounts to Opportunities - or Contacts to Cases

44. A delegated approver can revoke a...
previously approved process
conditional highlighting
5 MB
Custom forecasting

45. As an admin - you can schedule regular data imports...
using the data loader
Contacts
Custom forecasting
routed to a default lead creator via email

46. Which of these are inherited from objects on homepage in a console layout?
not enforced
Custom objects - Field level security
web-to-lead
Gets assigned to lead owner's territory

47. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Custom objects - Field level security
The user loses all unsaved data after terminating the session
an error report after the loading
automatically maps

48. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
30 days
previously approved process
Manage Letterheads - Manage Public Templates - Edit HTML Templates

49. The maximum # of time trigger actions
Profile
before it is saved in Salesforce
Force.com
40

50. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case
Use cases for Email-to-Case
Automated rules
The designated weblead owner gets an email