Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. _____________can import a maximum of 500 account records in a session.
same access to the document
Contract Manager
Standard users
no limits

2. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
using the data loader
Account - Contacts - Opportunities
Difference between workflow rule and workflow approval process
Any user can view all records that the running user role can view

3. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
be shared
Accounts - Contacts - Leads - Solutions - and Custom objects
Sales Team Role
multiple record types

4. Picklist dependency rules are __________ during import.
4000
build a custom forecast for the same
not enforced
Business Hours

5. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Google adwords
4000
A running user
no limits

6. Field level security cannot be used to...
using the custom summary field
objects in a managed package
make a field required
except Campaign

7. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Google
Territory Management
Contract Manager
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

8. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
Any user can view all records that the running user role can view
Use cases for Web-to-Case
same access to the document

9. An online form to capture lead information - Email template response content published on your web site.
number from percentage
To display extended web content on SF window
web-to-lead
based on their profile

10. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
search for public tags
an error report after the loading
Territory Management
Tabular reports

11. If the data validation at web to lead form fails - who will get the error report?
using the custom summary field
Metric and gauge
The designated weblead owner gets an email
used on an oppy

12. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
build a custom forecast for the same
The email address of the user whose identify is being confirmed.
using the custom summary field
Profile controls

13. Types of relationships that can exist between objects
tasks scheduled calendar events
Master-detail - many-to-many - lookup - hierarchical
The running user does not have access to the dashboard folder
To display extended web content on SF window

14. You can import only ___________ per CSV file.
5
one language at a time
To let the user select values in the view picklist
search for public tags

15. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

16. A lookup field relationship...
Create on solution
Contacts
lead assignment rule
links two objects together

17. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

18. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Standard Field
Mini Page Layout
calculations on summary fields
Workflows

19. The documents tab does not contain...
Hire Date
version control capabilities
A running user
Page layouts

20. Who can view campaigns?
no limits
All users
300
Create on solution

21. Which of the following does not need business process?
log in to SFDC Profile
link to report
own a record and not see it
Contacts

22. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
There is only one record type in person account - There is no contact related list in person account
Account - Contacts - Opportunities
Profile
lead assignment rule

23. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
multiple fields in SFDC
automatically maps
User can log out all unsaved data is lost
Give a list of campaigns that influenced the user

24. What is the use of campaign influence feature on oportunities?
many to many
The running user does not have access to the dashboard folder
Give a list of campaigns that influenced the user
Ideas

25. As an admin - you can schedule regular data imports...
using the data loader
anyone in the team
many to much
except Campaign

26. Can only view records
Standard User
Hire Date
Read-Only
3

27. You can then associate each business process with one or more record types and make it available to users...
Standard Field
based on their profile
make a field required
Adding a user to the sales team group

28. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
multiple record types
To use Case Queues to manage Cases
View the account - Edit the account

29. A record of contact with customer support. A customer is reporting a problem or asking a question.
rollup summary field
The Marketing User check box on the user profile page
Case
Case tasks

30. You cannot delete a product that is...
Value is always required
make a field required
used on an oppy
Role settings

31. You can map a single column from the csv file to...
summary and matrix
multiple fields in SFDC
None of the users
lead assignment rule

32. Name three sources from which cases can be created.
used on an oppy
tasks scheduled calendar events
3
Call Support - Call Sales - Log a case online - Email Support

33. Record types are not available in...
reportable
the Professional Edition
Case
system administrator

34. When is a custom object created?
To capture unique data of the business
To let the user select values in the view picklist
Mini Page Layout
Custom summary and matrix reports

35. ____________ is available for custom fiscal years.
Tabular reports
To use Case Queues to manage Cases
your organization's workflow
Custom forecasting

36. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Permissions
System Administrator
IP address is unknown
Create a report

37. The create new folder link will only be visible to users with which permission?
Workflow rules
a campaign member
Manage public documents
A running user

38. You can delete the _____________ that is on an oppy.
std price book or a price book
Download AppExchange Packages
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
multiple record types

39. Sharing rules can be formed on the following except...
Objects on managed packages
Profile
View the account - Edit the account
Metric and gauge

40. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Show details and add events
Export to excel
5 MB
4000

41. How does the Import Wizard perform matching when updating records?
Salesforce ID
To display extended web content on SF window
multiple record types
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

42. Two options for restricting access via IP Ranges
To use Case Queues to manage Cases
30 days
salesforce.com portal
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

43. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
your organization's workflow
Default Locale - Default Language - Default Time Zone
Campaign Member or Contact Role

44. What is conditional highlighting for reports?
Contacts
Set thresholds for report analysis
Profile controls
One solution field

45. Standard picklist fields can be controlling fields but...
using the data loader
not dependent fields
Profile
components of a profile

46. Which graphs rely on grand total for dashboards?
One solution field
Custom forecasting
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Metric and gauge

47. Partner Portal: Users login to the web portal rather than through the...
many to many
based on their profile
Mini Page Layout
salesforce.com portal

48. How many Editions are there in SFDC?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Force.com
except Campaign
5

49. Create and manage letterheads and email templates
the record is saved/updated
Gets assigned to lead owner's territory
Manage Letterheads - Manage Public Templates - Edit HTML Templates
csv files

50. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Standard Field
The user loses all unsaved data after terminating the session
500
To use a Case Assignment