Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Standard User Permissions + can edit - approve - activate and delete contracts
When a Lead is converted
references another summary formula
Contract Manager
lead assignment rule

2. ____________ is available for custom fiscal years.
Profile
Custom forecasting
Difference between workflow rule and workflow approval process
Use cases for Email-to-Case

3. Page Layout - Field level security - Record Types
Sales Team Role
calculations on summary fields
All users of SFDC who have access to campaigns objects
components of a profile

4. While scheduling an email reports user specifies all except...
link to report
Salesforce CRM workflow
Case queue
When a Lead is converted

5. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
references another summary formula
Salesforce CRM workflow
dashboard components
own a record and not see it

6. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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7. Create ads that display on search engines is possible in SFDC using...
Google
They are upgradeable
Skill requirements - Product categories - Customer types - Service levels
Workflow rules

8. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Standard Field
The Marketing User check box on the user profile page
Salesforce CRM workflow
able to delete accounts

9. Custom objects are...
API
Metric and gauge
All organization data
reportable

10. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
links two objects together
build a custom forecast for the same
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Value is always required

11. Standard User Permissions + can manage published solutions + can manage solution categories
System Administrator profile and Marketing User Profile (import Leads)
Solution Manager
Components of the Console Tab
300

12. A custom lead field can be mapped to...
using the data loader
Marketing -Call Center
One solution field
Default Locale - Default Language - Default Time Zone

13. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
previously approved process
When a Lead is converted
Call Support - Call Sales - Log a case online - Email Support
Elements within a Page Layout

14. If using customizable forecasting - there is a seperate...
anyone in the team
conditional highlighting
forecast role hierarchy
Custom objects - Field level security

15. A delegated approver can revoke a...
previously approved process
salesforce.com portal
Summary and table
Custom summary and matrix reports

16. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Read-Only
the Professional Edition
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
lead conversion

17. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
Basically - the Gmail model - all you data is stored on servers
250
Use cases for Email-to-Case

18. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
in activity history
Permissions
Create a report
same access to the document

19. A _____________ cannot be the controlling field for a dependent field.
Google adwords
summary and matrix
components of a profile
custom multi select picklist

20. A record of contact with customer support. A customer is reporting a problem or asking a question.
use everywhere rule
Objects on managed packages
Case
Read-Only

21. You cannot delete a product that is...
must be between 5 and 50
used on an oppy
Hire date
based on their profile

22. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
conditional highlighting
5
The user is not able to edit it because it is read-only

23. Sharing rule: ________ that grant access to groups of users.
Automated rules
A running user
To let the user select values in the view picklist
Lead - Contact - Solution

24. Create and manage letterheads and email templates
5
Standard users
same access to the document
Manage Letterheads - Manage Public Templates - Edit HTML Templates

25. Permission to add a category to a solution require which permission
Create on solution
using the custom summary field
Insert - update - upsert - delete
All organization data

26. Which one of these may be a controlling field and a dependent field?
Custom picklist
Force.com
delete the field
Set thresholds for report analysis

27. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
denied
Elements within a Page Layout
system administrator
Automated rules

28. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
previously approved process
To use Case Queues to manage Cases
Read-Only
a campaign member

29. The maximum # of time trigger actions
Salesforce and Marketing Automation - Customer Support Management
Google adwords
40
conditional highlighting

30. Name three sources from which cases can be created.
Tabular reports
IP address is unknown
an error report after the loading
Call Support - Call Sales - Log a case online - Email Support

31. It is possible for a user to...
own a record and not see it
User setting
Custom Field
Default Locale - Default Language - Default Time Zone

32. How many lead assignment rules can be active at one time?
1
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Show details and add events
Use cases for Email-to-Case

33. ____________ is not available for printable lists
many to many
50000
Export to excel
calculations on summary fields

34. Inline editing updates the field when...
Profile controls
the record is saved/updated
summary and matrix
Metric and gauge

35. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
The Marketing User check box on the user profile page
Line
summary and matrix
To use Case Queues to manage Cases

36. Available out of box - cannot be deleted (You can change the label name).
System Administrator profile and Marketing User Profile (import Leads)
before it is saved in Salesforce
Standard Field
Use cases for Email-to-Case

37. List Dashboard component types
1
Profile
Metric - table - gauge - chart - S-Control - VF page
Salesforce and Marketing Automation - Customer Support Management

38. The documents tab does not contain...
components of a profile
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
the Professional Edition
version control capabilities

39. As a ________________ you can create page layout in the console and assign it to profiles.
Page layouts
system administrator
Custom Field
previously approved process

40. In conditional highlighting - how may maximum conditions are allowed per report?
Metric and gauge
3
To use Case Queues to manage Cases
log in to SFDC Profile

41. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
None of the users
When a Lead is converted
Workflows

42. The maximum number of values allowed in a controlling field.
Role settings
300
Show details and add events
Set thresholds for report analysis

43. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
A tab that combines a list view and related records into one screen with different frames.
Queue
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

44. You can import only ___________ per CSV file.
same access to the document
previously approved process
To use Case Queues to manage Cases
one language at a time

45. When is it appropriate to use the Import Wizard vs. the Data Loader?
A tab that combines a list view and related records into one screen with different frames.
Accounts - Contacts - Leads - Solutions - and Custom objects
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Salesforce and Marketing Automation - Customer Support Management

46. It is possible for a user to...
The running user does not have access to the dashboard folder
own a record and not see it
Permissions
not enforced

47. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
log in to SFDC Profile
different types of sharing rules
forecast role hierarchy
List view

48. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
Territory Management
forecast role hierarchy
custom multi select picklist

49. A lookup field relationship...
Manage public documents
active assignment rules
links two objects together
make a field required

50. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
tasks scheduled calendar events
lead assignment rule
All organization data
Line