Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
System Administrator profile and Marketing User Profile (import Leads)
Elements within a Page Layout
Solutions - Accounts - Opportunities

2. What is true about managed packages?
Opportunity campaign related list - Contact campaign related list
tasks scheduled calendar events
They are upgradeable
All users of SFDC who have access to campaigns objects

3. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Accounts to Opportunities - or Contacts to Cases
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Role settings
multiple record types

4. Page Layout - Field level security - Record Types
All users
Summary and table
components of a profile
an error report after the loading

5. Inline editing updates the field when...
the record is saved/updated
The email address of the user whose identify is being confirmed.
Insert - update - upsert - delete
300

6. While scheduling an email reports user specifies all except...
Edit on solution
link to report
Territory Management
tasks scheduled calendar events

7. Super User - Can customize and administer the application
Show details and add events
System Administrator
Solution Manager
log in to SFDC Profile

8. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
Territory Management
dashboard components
300

9. Sharing rule: ________ that grant access to groups of users.
Field level security
using the data loader
Business Hours
Automated rules

10. ____________ is not available for printable lists
log in to SFDC Profile
Export to excel
Profile controls
1 day

11. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
the level of visibility
build a custom forecast for the same
1 day
many to much

12. What does a company profile contain?
Sales Team Role
make a field required
std price book or a price book
Fiscal year - Licenses - Language - locale - time zones

13. What can a user do an account record that has been manually shard read/write with him/her?
Give a list of campaigns that influenced the user
Workflows
List view
View the account - Edit the account

14. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Case Escalation Rule
Workflow rules
own a record and not see it
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

15. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
Custom Field
Queue
Skill requirements - Product categories - Customer types - Service levels

16. You can then associate each business process with one or more record types and make it available to users...
the recycle bin
5 MB
based on their profile
not enforced

17. The # of business hours that can be set for the organization to operate
Hire date
Unlimited
Automated rules
Elements within a Page Layout

18. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
the record is saved/updated
Read-Only
3 or more hours per day
Solution Manager

19. What objects may be imported or updated using the Import Wizard?
Case tasks
Accounts - Contacts - Leads - Solutions - and Custom objects
lead conversion
Rcord type

20. During a lead import - you can choose to enable ___________ as part of the import.
Insert - update - upsert - delete
active assignment rules
To let the user select values in the view picklist
many to much

21. Create and manage letterheads and email templates
able to delete accounts
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Profile controls
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

22. Page layouts are assigned to users based on...
Role settings
Summary and table
Line
links two objects together

23. You need which permission to specify a running user other than yourself?
Set thresholds for report analysis
To use the campaign import wizards
View all data
1

24. Users can _____________ from the sidebar and advanced search
Custom summary and matrix reports
Create a report
summary and matrix reports
search for public tags

25. List Dashboard component types
To capture unique data of the business
Solutions - Accounts - Opportunities
System Administrator profile and Marketing User Profile (import Leads)
Metric - table - gauge - chart - S-Control - VF page

26. Custom fiscal year works on a define once and...
Metric - table - gauge - chart - S-Control - VF page
use everywhere rule
Give a list of campaigns that influenced the user
different types of sharing rules

27. You can import only ___________ per CSV file.
System Administrator
Give a list of campaigns that influenced the user
one language at a time
territory management

28. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
Contacts
Read-Only
View the account - Edit the account

29. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Case
Case Auto-Response Rule
Business Hours
Queue

30. List the functions of the Data Loader
The Marketing User check box on the user profile page
Case Auto-Response Rule
Insert - update - upsert - delete
Profile

31. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Give a list of campaigns that influenced the user
The user loses all unsaved data after terminating the session
Components of the Console Tab
Case Auto-Response Rule

32. Custom summary formula on report...
5
Rcord type
Custom summary and matrix reports
references another summary formula

33. Give an example of a one-to many relationship between standard objects.
Sales Team Role
To use a Case Assignment
Case Escalation Rule
Accounts to Opportunities - or Contacts to Cases

34. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Case Auto-Response Rule
They are upgradeable
Use cases for Web-to-Case
the Professional Edition

35. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
A running user
denied
Standard Field

36. Conditional formatting is available for...
log in to SFDC Profile
one language at a time
Summary and table
controlling field for a dependent field

37. Record types are not available in...
Export to excel
can be different users
The Marketing User profile
the Professional Edition

38. Users with access to opportunities as sales team members cannot...
Accounts to Opportunities - or Contacts to Cases
extend sharing for those records
salesforce.com portal
Profile

39. Recycle bin houses deleted data for...
version control capabilities
Solution Manager
30 days
own a record and not see it

40. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
User setting
Case Auto-Response Rule
many to much
All organization data

41. How does the Import Wizard perform matching when updating records?
Unlimited
Basically - the Gmail model - all you data is stored on servers
Salesforce ID
Standard User

42. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
denied
Summary or matrix (with at least one level of grouping)
able to upgrade to other version

43. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Salesforce ID
The Marketing User check box on the user profile page
used on an oppy
The email address of the user whose identify is being confirmed.

44. A role has a ________ relationship with users.
routed to a default lead creator via email
many to many
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Gets assigned to lead owner's territory

45. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
The designated weblead owner gets an email
other formula fields
a campaign member
IP address is unknown

46. The create new folder link will only be visible to users with which permission?
Show details and add events
Create on solution
Manage public documents
One solution field

47. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Workflows
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
lead conversion
Profile

48. List the type of case queues commonly used by call centers.
anyone in the team
300
All users
Skill requirements - Product categories - Customer types - Service levels

49. Field level security cannot be used to...
Rcord type
Accounts to Opportunities - or Contacts to Cases
User can log out all unsaved data is lost
make a field required

50. A person account is different from a business account because...
web-to-lead
There is only one record type in person account - There is no contact related list in person account
Forecasts
To use the campaign import wizards