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Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Software-as-a-service (SaaS) model






2. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






3. You can create _____________ directly from the csv import file.






4. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






5. Partner Portal: Users login to the web portal rather than through the...






6. Which graphs rely on grand total for dashboards?






7. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






8. Which salesforce.com feature allows the org to capture ROI on online advertising?






9. Standard User Permissions + can manage published solutions + can manage solution categories






10. When you configure search settings for your organization - the new value...






11. Sharing rules can be formed on the following except...






12. Why do you create a web tab?






13. How many lead assignment rules can be active at one time?






14. Business process is available in following objects: _______________






15. Types of relationships that can exist between objects






16. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






17. List Dashboard component types






18. Your recycle bin record limit is _____times the MBs in your general storage






19. If the lead has a record type - the default record type of the new owner is assigned to records created during...






20. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






21. Records in _____________ do not count against your organization's storage limits.






22. You can modify the contents of a folder if the ______________ is set to read/write.






23. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






24. Name three sources from which cases can be created.






25. Custom summary formulas are...






26. If the data validation at web to lead form fails - who will get the error report?






27. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






28. Who can import data for all users?






29. What data can you export out of SFDC?






30. ____________ is not available for printable lists






31. Page layouts are assigned to users based on...






32. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






33. Name the standard applications in the list.






34. Which is not a standard business object?






35. During a lead import - you can choose to enable ___________ as part of the import.






36. Author and the owner do not have the...






37. As a ________________ you can create page layout in the console and assign it to profiles.






38. Custom summary formula on report...






39. You can then associate each business process with one or more record types and make it available to users...






40. List the functions of the Data Loader






41. What is the salesforce Console?






42. Users can _____________ from the sidebar and advanced search






43. If a standard object is renamed - the reports are renamed based on...






44. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






45. Reports that must be used to create dashboard components.






46. Changing the data type of an existing custom field can cause data loss while changing to...






47. A workflow alert cannot be tracked...






48. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






49. Which of the following does not need business process?






50. You need which permission to specify a running user other than yourself?







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