Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






2. Used to escalate a case if it has not been resolved within a specified period of time.






3. Charts - Tables - Metrics - Gauge






4. Custom summary formula on report...






5. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






6. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






7. What is true about look up relationships?






8. In order to implement more than one business process - ____________must also be implemented.






9. Business process is available in following objects: _______________






10. A lead has been converted. Where can we find the campaigns associated with it?






11. A custom lead field can be mapped to...






12. Custom summary formulas are...






13. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






14. Create and manage letterheads and email templates






15. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






16. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






17. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






18. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






19. Software-as-a-service (SaaS) model






20. Users can _____________ from the sidebar and advanced search






21. Where do active currencies live?






22. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






23. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






24. Standard User Permissions + can import leads for the organization






25. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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26. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






27. What data can you request for in the weekly data export?






28. To edit opportunity permission - where would you make the change?






29. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






30. Give an example of a one-to many relationship between standard objects.






31. The ____________ is a custom field that aggregates child record information in to the parent record.






32. _____________can import a maximum of 500 account records in a session.






33. When is it appropriate to use the Import Wizard vs. the Data Loader?






34. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






35. You can customize Profile to restrict users' ability to...






36. Who can import data for all users?






37. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






38. Which report formats must be used to create dashboard components?






39. If using customizable forecasting - there is a seperate...






40. What does a company profile contain?






41. Record types are used to implement custom business processes by associating them to specific






42. If the data validation at web to lead form fails - who will get the error report?






43. What can a user do an account record that has been manually shard read/write with him/her?






44. Sharing rules can be formed on the following except...






45. Changing the data type of an existing custom field can cause data loss while changing to...






46. Applications are built on which platform?






47. Which graphs rely on grand total for dashboards?






48. A custom summary formula cannot reference ____________ in an object.






49. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






50. Which of these are inherited from objects on homepage in a console layout?