Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A workflow alert cannot be tracked...
the Professional Edition
dashboard components
in activity history
The user is not able to edit it because it is read-only

2. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
tasks scheduled calendar events
User can log out all unsaved data is lost
Google

3. Opportunities and quotes are a part of which cloud?
List view
Show details and add events
search for public tags
Sales Cloud

4. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
View the account - Edit the account
Mini Page Layout
50000
Summary and table

5. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
40
Use cases for Web-to-Case
able to upgrade to other version

6. Record types are used to implement custom business processes by associating them to specific
User setting
1 day
There is only one record type in person account - There is no contact related list in person account
Page layouts

7. Name three benefits of the cloud computing model.
Contacts
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
1
Salesforce and Marketing Automation - Customer Support Management

8. Can only view records
folder access level
Territory Management
Read-Only
A tab that combines a list view and related records into one screen with different frames.

9. Give an example of a one-to many relationship between standard objects.
4k
many to many
4000
Accounts to Opportunities - or Contacts to Cases

10. What is the use of campaign influence feature on oportunities?
tasks scheduled calendar events
Ideas
denied
Give a list of campaigns that influenced the user

11. You cannot delete a product that is...
using the custom summary field
Insert - update - upsert - delete
used on an oppy
250

12. In conditional highlighting - how may maximum conditions are allowed per report?
other formula fields
3
links two objects together
Edit and Read opportunity

13. You can map a custom lead field to only one of the following objects at a single instance
All organization data
The Marketing User check box on the user profile page
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Account - Contacts - Opportunities

14. You can import only ___________ per CSV file.
Metric - table - gauge - chart - S-Control - VF page
one language at a time
summary and matrix reports
Download AppExchange Packages

15. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Call Support - Call Sales - Log a case online - Email Support
3
Marketing -Call Center
territory management

16. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
the recycle bin
Edit and Read opportunity
1 day

17. Standard User Permissions + can import leads for the organization
Marketing User
Hire date
There is only one record type in person account - There is no contact related list in person account
50000

18. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
To use Case Queues to manage Cases
Standard User
Google

19. Super User - Can customize and administer the application
System Administrator
View the account - Edit the account
lead conversion
previously approved process

20. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
View all data
to a case
Edit and Read opportunity

21. Conditional highlighting is used only in...
calculations on summary fields
The designated weblead owner gets an email
summary and matrix
the new label value

22. How many lead assignment rules can be active at one time?
able to upgrade to other version
link to report
Case Escalation Rule
1

23. Sharing rules can be formed on the following except...
Objects on managed packages
3 or more hours per day
no limits
calculations on summary fields

24. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Show details and add events
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Elements within a Page Layout
Opportunity campaign related list - Contact campaign related list

25. _____________can import a maximum of 500 account records in a session.
Accounts to Opportunities - or Contacts to Cases
use everywhere rule
To use Case Queues to manage Cases
Standard users

26. Business process is available in following objects: _______________
Lead - Contact - Solution
objects in a managed package
Sales Cloud
The user loses all unsaved data after terminating the session

27. Custom objects are...
automatically maps
can be different users
There is only one record type in person account - There is no contact related list in person account
reportable

28. History tracking can be performed on the following standard objects except...
cause data loss
many to many
Permissions
Forecasts

29. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Set thresholds for report analysis
300
be shared
The Marketing User check box on the user profile page

30. What data can you request for in the weekly data export?
All organization data
Objects on managed packages
To use the campaign import wizards
Case tasks

31. The data loader can load all objects - including custom objects - It generates...
Hire date
Campaign Member or Contact Role
calculations on summary fields
an error report after the loading

32. Who can view campaigns?
your organization's workflow
All users
used on an oppy
no limits

33. Custom summary formulas are...
other formula fields
calculations on summary fields
objects in a managed package
Accounts to Opportunities - or Contacts to Cases

34. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Insert - update - upsert - delete
Download AppExchange Packages
summary and matrix reports
Automated rules

35. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
All organization data
5
Profile

36. It is possible for a user to...
To use a Case Assignment
Edit on solution
own a record and not see it
Permissions

37. While scheduling an email reports user specifies all except...
link to report
Use cases for Email-to-Case
Any user can view all records that the running user role can view
Salesforce ID

38. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
To capture unique data of the business
Territory Management
Profile

39. The account owner - opportunit owners - and case owners...
can be different users
Summary or matrix (with at least one level of grouping)
Case queue
When a Lead is converted

40. The documents tab does not contain...
5 MB
version control capabilities
same access to the document
Read-Only

41. Users can _____________ from the sidebar and advanced search
Insert - update - upsert - delete
search for public tags
User can log out all unsaved data is lost
extend sharing for those records

42. What does a company profile contain?
csv files
1
Fiscal year - Licenses - Language - locale - time zones
To use Case Queues to manage Cases

43. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Permissions
used on an oppy
automatically maps

44. Allows you to define different sets of picklist values for both standard and custom picklist.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Rcord type
Contacts
50000

45. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
the new label value
Difference between workflow rule and workflow approval process
300

46. Calendar and Task Activities are both...
denied
Sales Team Role
The email address of the user whose identify is being confirmed.
tasks scheduled calendar events

47. Two options for restricting access via IP Ranges
500
the record is saved/updated
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Call Support - Call Sales - Log a case online - Email Support

48. A lookup field relationship...
version control capabilities
Create on solution
Case tasks
links two objects together

49. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
As short as a day and as long as a forever
4000
They are upgradeable
Workflows

50. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
able to delete accounts
Components of the Console Tab
All organization data
Use cases for Web-to-Case