Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If using customizable forecasting - there is a seperate...
Case Escalation Rule
forecast role hierarchy
lead conversion
using the custom summary field

2. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
automatically maps
must be between 5 and 50
build a custom forecast for the same
before it is saved in Salesforce

3. Standard User Permissions + can import leads for the organization
rollup summary field
Value is always required
Marketing User
Custom Field

4. Users with access to opportunities as sales team members cannot...
extend sharing for those records
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Insert - update - upsert - delete
Permissions

5. Field level security cannot be used to...
Unlimited
Create on solution
A running user
make a field required

6. How does the Import Wizard perform matching when updating records?
Salesforce ID
Workflow rules
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
summary and matrix

7. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
routed to a default lead creator via email
5
Custom picklist

8. The system ___________ std lead fields to standard account - contact - and oppy fields.
Basically - the Gmail model - all you data is stored on servers
automatically maps
Summary or matrix (with at least one level of grouping)
Set thresholds for report analysis

9. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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10. What is true about managed packages?
Adding a user to the sales team group
They are upgradeable
links two objects together
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

11. The account owner - opportunit owners - and case owners...
Solutions - Accounts - Opportunities
Business Hours
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
can be different users

12. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
Case tasks
4k
System Administrator

13. Record types are used to implement custom business processes by associating them to specific
Page layouts
Basically - the Gmail model - all you data is stored on servers
Sales Cloud
The email address of the user whose identify is being confirmed.

14. You need which permission to specify a running user other than yourself?
Accounts - Contacts - Leads - Solutions - and Custom objects
View all data
number from percentage
web-to-lead

15. In list view enhancements - users cannot export list results to...
the new label value
csv files
conditional highlighting
None of the users

16. You can map a single column from the csv file to...
summary and matrix
std price book or a price book
Insert - update - upsert - delete
multiple fields in SFDC

17. Applications are built on which platform?
own a record and not see it
Skill requirements - Product categories - Customer types - Service levels
Mini Page Layout
Force.com

18. ____________ is not available for printable lists
link to report
an error report after the loading
Call Support - Call Sales - Log a case online - Email Support
Export to excel

19. Can view - edit and delete their own records
must be between 5 and 50
Sales Team Role
Accounts to Opportunities - or Contacts to Cases
Standard User

20. Record types are not available in...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
the Professional Edition
Elements within a Page Layout
Case tasks

21. You can then associate each business process with one or more record types and make it available to users...
250
Default Locale - Default Language - Default Time Zone
based on their profile
Basically - the Gmail model - all you data is stored on servers

22. It is possible for a user to...
own a record and not see it
Master-detail - many-to-many - lookup - hierarchical
Profile
std price book or a price book

23. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
They are upgradeable
own a record and not see it
delete the field
dashboard components

24. The documents tab does not contain...
version control capabilities
One solution field
The Marketing User profile
A running user

25. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
reportable
Tabular reports
Summary and table
custom multi select picklist

26. A role has a ________ relationship with users.
many to many
To let the user select values in the view picklist
Hire date
Master-detail - many-to-many - lookup - hierarchical

27. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
Salesforce ID
System Administrator
previously approved process

28. Permission to add a category to a solution require which permission
All users of SFDC who have access to campaigns objects
Create on solution
Metric - table - gauge - chart - S-Control - VF page
Any user can view all records that the running user role can view

29. _____________can import a maximum of 500 account records in a session.
make a field required
Tabular reports
Standard users
used on an oppy

30. What is Salesforce?
Contract Manager
Metric - table - gauge - chart - S-Control - VF page
Campaign Member or Contact Role
Salesforce and Marketing Automation - Customer Support Management

31. How many roles can you create for your org?
List view
As short as a day and as long as a forever
500
Case Escalation Rule

32. Available out of box - cannot be deleted (You can change the label name).
Gets assigned to lead owner's territory
lead assignment rule
Create a report
Standard Field

33. Charts - Tables - Metrics - Gauge
300
calculations on summary fields
used on an oppy
dashboard components

34. Where do active currencies live?
Metric and gauge
other formula fields
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Value is always required

35. Name three benefits of the cloud computing model.
many to much
Line
Read-Only
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

36. What is conditional highlighting for reports?
5
multiple record types
Hire Date
Set thresholds for report analysis

37. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
web-to-lead
build a custom forecast for the same
reportable
Marketing User

38. Determines the level of access to the dashboard data
multiple record types
The Marketing User check box on the user profile page
A running user
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

39. You can map a custom lead field...
Adding a user to the sales team group
to a case
4k
Profile controls

40. Who can view campaigns?
same access to the document
using the custom summary field
All users
Queue

41. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
Permissions
except Campaign
Line

42. The size limit for documents uploaded is...
search for public tags
Marketing -Call Center
All organization data
5 MB

43. Software-as-a-service (SaaS) model
Workflow rules
Gets assigned to lead owner's territory
Basically - the Gmail model - all you data is stored on servers
250

44. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
dashboard components
3 or more hours per day
Give a list of campaigns that influenced the user
Profile

45. Super User - Can customize and administer the application
able to delete accounts
Difference between workflow rule and workflow approval process
System Administrator
Google

46. It is possible for a user to...
be shared
own a record and not see it
can be different users
Profile

47. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
The running user does not have access to the dashboard folder
Lead - Contact - Solution
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

48. May be used to group related cases - or to split one case into many different parts.
Use cases for Email-to-Case
Google adwords
before it is saved in Salesforce
Use cases for Case Hierarchies

49. You must create the business process before creating record types for each of these objects...
Solutions - Accounts - Opportunities
automatically maps
based on their profile
except Campaign

50. Give an example of a one-to many relationship between standard objects.
A running user
tasks scheduled calendar events
Accounts to Opportunities - or Contacts to Cases
30 days