Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Inline editing updates the field when...
not dependent fields
Custom forecasting
make a field required
the record is saved/updated

2. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Metric - table - gauge - chart - S-Control - VF page
Standard Field
lead conversion
using the custom summary field

3. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Case tasks
View all data
active assignment rules
1 day

4. Users can _____________ from the sidebar and advanced search
IP address is unknown
Download AppExchange Packages
All organization data
search for public tags

5. All existing custom objects that were previously deployed will still be deployed when you....
The user is not able to edit it because it is read-only
Edit and Read opportunity
search for public tags
upgrade a managed application

6. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Case tasks
except Campaign
references another summary formula
territory management

7. _____________can import a maximum of 500 account records in a session.
Standard users
Solution Manager
Rules and the use of Email Templates
Lead - Contact - Solution

8. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
To display extended web content on SF window
Use cases for Email-to-Case
The user loses all unsaved data after terminating the session
To use a Case Assignment

9. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
300
parent.child relationships
Case Escalation Rule
before it is saved in Salesforce

10. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
denied
To use the campaign import wizards
Case Auto-Response Rule
folder access level

11. If using customizable forecasting - there is a seperate...
System Administrator profile and Marketing User Profile (import Leads)
calculations on summary fields
forecast role hierarchy
Field level security

12. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
web-to-lead
in activity history
Contract Manager

13. A workflow alert cannot be tracked...
in activity history
the Professional Edition
cause data loss
parent.child relationships

14. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

15. Give an example of a one-to many relationship between standard objects.
The designated weblead owner gets an email
Workflow rules
multiple fields in SFDC
Accounts to Opportunities - or Contacts to Cases

16. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Objects on managed packages
the level of visibility
View all data
Difference between workflow rule and workflow approval process

17. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
300
Case queue
Profile

18. Create and manage letterheads and email templates
the record is saved/updated
Metric and gauge
Manage Letterheads - Manage Public Templates - Edit HTML Templates
own a record and not see it

19. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
Use cases for Email-to-Case
Force.com
conditional highlighting

20. Dated exchange rates can be set in the time range of...
Use cases for Web-to-Case
As short as a day and as long as a forever
Force.com
the record is saved/updated

21. How many lead assignment rules can be active at one time?
Use cases for Web-to-Case
1
Show details and add events
many to many

22. A role controls __________ that users have to an organization's data.
the recycle bin
the level of visibility
Standard User
Configure the settings and rules for Case processing - including Business Hours - and Escalation

23. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Use cases for Web-to-Case
List view
cause data loss
different types of sharing rules

24. Name three settings on the Company Information page that administrators can edit.
cause data loss
Default Locale - Default Language - Default Time Zone
The running user does not have access to the dashboard folder
Manage Letterheads - Manage Public Templates - Edit HTML Templates

25. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
search for public tags
a campaign member
cause data loss

26. List the type of case queues commonly used by call centers.
Set thresholds for report analysis
300
the record is saved/updated
Skill requirements - Product categories - Customer types - Service levels

27. The account owner - opportunit owners - and case owners...
Tabular reports
Read-Only
Objects on managed packages
can be different users

28. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
Use cases for Case Hierarchies
The designated weblead owner gets an email
To use the campaign import wizards

29. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Skill requirements - Product categories - Customer types - Service levels
Difference between workflow rule and workflow approval process
None of the users
The Marketing User check box on the user profile page

30. The documents tab does not contain...
version control capabilities
Unlimited
Elements within a Page Layout
able to delete accounts

31. Error on failed web to lead validation is...
routed to a default lead creator via email
Elements within a Page Layout
different types of sharing rules
extend sharing for those records

32. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Profile
The email address of the user whose identify is being confirmed.
Skill requirements - Product categories - Customer types - Service levels
Show details and add events

33. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
conditional highlighting
Territory Management
Value is always required
Google adwords

34. A lookup field relationship...
Line
links two objects together
40
Create a report

35. Field level security cannot be used to...
must be between 5 and 50
make a field required
There is only one record type in person account - There is no contact related list in person account
Sales Cloud

36. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
300
active assignment rules
To use a Case Assignment
make a field required

37. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
folder access level
search for public tags
User can log out all unsaved data is lost
Business Hours

38. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
5 MB
To use Case Queues to manage Cases
territory management
Workflow rules

39. Custom summary formula on report...
All organization data
Unlimited
Campaign Member or Contact Role
references another summary formula

40. You can create _____________ directly from the csv import file.
Accounts - Contacts - Leads - Solutions - and Custom objects
Workflows
must be between 5 and 50
parent.child relationships

41. There are _________ to new picklist or multi-select picklist values for any field during a single import
One solution field
View the account - Edit the account
no limits
Manage Letterheads - Manage Public Templates - Edit HTML Templates

42. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
Marketing User
Fiscal year - Licenses - Language - locale - time zones
Territory Management

43. Software-as-a-service (SaaS) model
multiple fields in SFDC
objects in a managed package
Basically - the Gmail model - all you data is stored on servers
Metric - table - gauge - chart - S-Control - VF page

44. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
used on an oppy
Set thresholds for report analysis
Adding a user to the sales team group
Show details and add events

45. Which is not a standard business object?
Ideas
Rcord type
Skill requirements - Product categories - Customer types - Service levels
use everywhere rule

46. Give an example of where a junction object is used between standard objects.
To use a Case Assignment
Case Escalation Rule
Campaign Member or Contact Role
YEAR(date_c) =YEAR(today())

47. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

48. You must create the business process before creating record types for each of these objects...
Objects on managed packages
Profile
except Campaign
500

49. Used to escalate a case if it has not been resolved within a specified period of time.
Salesforce CRM workflow
Case Escalation Rule
Solutions - Accounts - Opportunities
Ideas

50. Changing the data type of an existing custom field can cause data loss while changing to...
custom multi select picklist
number from percentage
3 or more hours per day
components of a profile