Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is Salesforce?






2. Users can _____________ from the sidebar and advanced search






3. An online form to capture lead information - Email template response content published on your web site.






4. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






5. Can only view records






6. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






7. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






8. History tracking can be performed on the following standard objects except...






9. You can map a custom lead field to only one of the following objects at a single instance






10. List the functions of the Data Loader






11. Which is not a standard business object?






12. What data can you request for in the weekly data export?






13. A custom summary formula cannot reference ____________ in an object.






14. Personal tags cannot...






15. Business process is available in following objects: _______________






16. During a lead import - you can choose to enable ___________ as part of the import.






17. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






18. Page Layout - Field level security - Record Types






19. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






20. What is the role of Primary Object when creating custom report types?






21. Reports that must be used to create dashboard components.






22. Used to escalate a case if it has not been resolved within a specified period of time.






23. Software-as-a-service (SaaS) model






24. Page layouts are assigned to users based on...






25. A role controls __________ that users have to an organization's data.






26. Partner Portal: Users login to the web portal rather than through the...






27. _____________can import a maximum of 500 account records in a session.






28. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






29. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






30. Record types are not available in...






31. How many Editions are there in SFDC?






32. Opportunities and quotes are a part of which cloud?






33. List the type of case queues commonly used by call centers.






34. If using customizable forecasting - there is a seperate...






35. Name the standard applications in the list.






36. What is conditional highlighting for reports?






37. ______________ will not give access to opportunity records that was previously a restricted account.






38. Show up to 2000 records in the record count display - Print up to 1000 records in print view






39. If the data validation at web to lead form fails - who will get the error report?






40. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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41. In list view enhancements - users cannot export list results to...






42. What is the number of values allowed in dependent pick list?






43. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






44. What is true about look up relationships?






45. Which report formats must be used to create dashboard components?






46. The size limit for documents uploaded is...






47. The size limit for documents uploaded is...






48. You can use _______________ for summary and matrix reporting only.






49. As an admin - you can schedule regular data imports...






50. A role has a ________ relationship with users.