Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. As an admin - you can schedule regular data imports...
Mini Page Layout
using the data loader
the level of visibility
controlling field for a dependent field

2. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Field level security
To use the campaign import wizards
1 day
The Marketing User check box on the user profile page

3. A custom multi-select pick list cannot be a...
There is only one record type in person account - There is no contact related list in person account
controlling field for a dependent field
Case tasks
System Administrator

4. Campaigns and opportunities have a _____________ relationship.
not dependent fields
Profile
many to much
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

5. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
500
Edit on solution
Salesforce CRM workflow
All organization data

6. Can only view records
Create a report
The running user does not have access to the dashboard folder
references another summary formula
Read-Only

7. In conditional highlighting - how may maximum conditions are allowed per report?
3
To capture unique data of the business
Give a list of campaigns that influenced the user
Permissions

8. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
lead assignment rule
Download AppExchange Packages
Campaign Member or Contact Role
All organization data

9. You can use _______________ for summary and matrix reporting only.
no limits
Workflow rules
conditional highlighting
active assignment rules

10. We cannot create sharing rules on...
Use cases for Web-to-Case
Queue
the Professional Edition
objects in a managed package

11. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
5 MB
your organization's workflow
Solutions - Accounts - Opportunities
able to delete accounts

12. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Show details and add events
summary and matrix
50000
The Marketing User profile

13. The size limit for documents uploaded is...
Default Locale - Default Language - Default Time Zone
Gets assigned to lead owner's territory
Difference between workflow rule and workflow approval process
5 MB

14. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Solution Manager
None of the users
csv files
The Marketing User check box on the user profile page

15. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
folder access level
To display extended web content on SF window
lead assignment rule
Lead - Contact - Solution

16. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
reportable
Sales Team Role
the new label value
A tab that combines a list view and related records into one screen with different frames.

17. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
Case Auto-Response Rule
except Campaign
The designated weblead owner gets an email

18. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Give a list of campaigns that influenced the user
To capture unique data of the business
YEAR(date_c) =YEAR(today())
no limits

19. The ____________ is a custom field that aggregates child record information in to the parent record.
Google
rollup summary field
Components of the Console Tab
Custom objects - Field level security

20. ____________ is available for custom fiscal years.
To let the user select values in the view picklist
Custom forecasting
the Professional Edition
Metric - table - gauge - chart - S-Control - VF page

21. Records in _____________ do not count against your organization's storage limits.
Solution Manager
the recycle bin
links two objects together
The user loses all unsaved data after terminating the session

22. A role controls __________ that users have to an organization's data.
before it is saved in Salesforce
the level of visibility
Metric and gauge
Create on solution

23. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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24. Applications are built on which platform?
Give a list of campaigns that influenced the user
in activity history
Read-Only
Force.com

25. While scheduling an email reports user specifies all except...
Elements within a Page Layout
link to report
There is only one record type in person account - There is no contact related list in person account
Salesforce ID

26. Determines the level of access to the dashboard data
using the custom summary field
A running user
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Mini Page Layout

27. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
one language at a time
5 MB
many to much

28. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Territory Management
User setting
4k

29. Standard User Permissions + can import leads for the organization
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
be shared
As short as a day and as long as a forever
Marketing User

30. Give an example of where a junction object is used between standard objects.
Fiscal year - Licenses - Language - locale - time zones
your organization's workflow
territory management
Campaign Member or Contact Role

31. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Use cases for Web-to-Case
4000
conditional highlighting
Business Hours

32. How many roles can you create for your org?
500
Campaign Member or Contact Role
Edit on solution
the new label value

33. You can modify the contents of a folder if the ______________ is set to read/write.
All users
Basically - the Gmail model - all you data is stored on servers
dashboard components
folder access level

34. Record types are not available in...
Standard User
Case Auto-Response Rule
the Professional Edition
IP address is unknown

35. ____________ is not available for printable lists
Workflow rules
Export to excel
no limits
calculations on summary fields

36. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
1
The user loses all unsaved data after terminating the session
3 or more hours per day

37. Picklist dependency rules are __________ during import.
links two objects together
not enforced
web-to-lead
Elements within a Page Layout

38. If the lead has a record type - the default record type of the new owner is assigned to records created during...
When a Lead is converted
Call Support - Call Sales - Log a case online - Email Support
Marketing User
lead conversion

39. When you configure search settings for your organization - the new value...
must be between 5 and 50
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
dashboard components
Set thresholds for report analysis

40. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
5 MB
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
the new label value

41. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
All organization data
routed to a default lead creator via email
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
many to many

42. A role has a ________ relationship with users.
Value is always required
many to many
Tabular reports
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

43. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
The designated weblead owner gets an email
4k
using the custom summary field
multiple fields in SFDC

44. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Permissions
Create on solution
lead conversion
denied

45. As a ________________ you can create page layout in the console and assign it to profiles.
folder access level
able to upgrade to other version
parent.child relationships
system administrator

46. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
different types of sharing rules
Marketing -Call Center
previously approved process
the Professional Edition

47. Where would you make changes in order to make default tabs visible?
User setting
dashboard components
not enforced
Automated rules

48. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
except Campaign
To use the campaign import wizards
multiple record types

49. Standard objects examples
Solutions - Accounts - Opportunities
4k
must be between 5 and 50
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

50. The documents tab does not contain...
All users
not dependent fields
std price book or a price book
version control capabilities