Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Custom objects are...






2. Sharing rule: ________ that grant access to groups of users.






3. Page layouts are assigned to users based on...






4. Users can _____________ from the sidebar and advanced search






5. Business process is available in following objects: _______________






6. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






7. Give an example of a one-to many relationship between standard objects.






8. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






9. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






10. You can map a single column from the csv file to...






11. Custom summary formulas are...






12. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






13. What does a company profile contain?






14. A delegated approver can revoke a...






15. List the functions of the Data Loader






16. The maximum # of time trigger actions






17. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






18. The size limit for documents uploaded is...






19. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






20. Can view - edit and delete their own records






21. Create and manage letterheads and email templates






22. You can map a custom lead field to only one of the following objects at a single instance






23. Partner Portal: Users login to the web portal rather than through the...






24. The maximum number of values allowed in a controlling field.






25. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






26. An account team can be added by all except...






27. Software-as-a-service (SaaS) model






28. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






29. During a lead import - you can choose to enable ___________ as part of the import.






30. Standard User Permissions + can import leads for the organization






31. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






32. Show up to 2000 records in the record count display - Print up to 1000 records in print view






33. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






34. You can customize Profile to restrict users' ability to...






35. Dated exchange rates can be set in the time range of...






36. _____________can import a maximum of 500 account records in a session.






37. The size limit for documents uploaded is...






38. It is possible for a user to...






39. Charts - Tables - Metrics - Gauge






40. In order to implement more than one business process - ____________must also be implemented.






41. What data can you export out of SFDC?






42. A role controls __________ that users have to an organization's data.






43. Error on failed web to lead validation is...






44. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






45. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






46. In list view enhancements - users cannot export list results to...






47. Name the standard applications in the list.






48. A custom lead field can be mapped to...






49. If using customizable forecasting - there is a seperate...






50. What objects may be imported or updated using the Import Wizard?