Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






2. Software-as-a-service (SaaS) model






3. Allows you to define different sets of picklist values for both standard and custom picklist.






4. A person account is different from a business account because...






5. The create new folder link will only be visible to users with which permission?






6. You cannot delete a product that is...






7. If using customizable forecasting - there is a seperate...






8. Determines the level of access to the dashboard data






9. It is possible for a user to...






10. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






11. You can use _______________ for summary and matrix reporting only.






12. Who can view campaigns?






13. When is a custom object created?






14. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






15. Custom summary formula on report...






16. Business process is available in following objects: _______________






17. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






18. Your recycle bin record limit is _____times the MBs in your general storage






19. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






20. Personal tags cannot...






21. Who can import data for all users?






22. In conditional highlighting - how may maximum conditions are allowed per report?






23. List Dashboard component types






24. A custom summary formula cannot reference ____________ in an object.






25. How would an administrator modify lookup records in a console layout?






26. Which report formats must be used to create dashboard components?






27. Standard User Permissions + can edit - approve - activate and delete contracts






28. Field level security cannot be used to...






29. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






30. As an admin - you can schedule regular data imports...






31. _____________can import a maximum of 500 account records in a session.






32. Dated exchange rates can be set in the time range of...






33. How does the Import Wizard perform matching when updating records?






34. A role controls __________ that users have to an organization's data.






35. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






36. Name three benefits of the cloud computing model.






37. A custom multi-select pick list cannot be a...






38. Opportunities and quotes are a part of which cloud?






39. How many Editions are there in SFDC?






40. The documents tab does not contain...






41. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






42. List the type of case queues commonly used by call centers.






43. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






44. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






45. Managed package is always...






46. In order to implement more than one business process - ____________must also be implemented.






47. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






48. List the functions of the Data Loader






49. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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50. You can map a custom lead field...