Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Name three settings on the Company Information page that administrators can edit.






2. It is possible for a user to...






3. Who can view campaigns?






4. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






5. The account owner - opportunit owners - and case owners...






6. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






7. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






8. A person account is different from a business account because...






9. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






10. Where would you make changes in order to make default tabs visible?






11. A role controls __________ that users have to an organization's data.






12. Users with access to opportunities as sales team members cannot...






13. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






14. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






15. Who can import data for all users?






16. Where do active currencies live?






17. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






18. What data can you export out of SFDC?






19. Standard objects examples






20. Allows you to define different sets of picklist values for both standard and custom picklist.






21. A record of contact with customer support. A customer is reporting a problem or asking a question.






22. Standard User Permissions + can edit - approve - activate and delete contracts






23. ____________ is not available for printable lists






24. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






25. Which information not captured on user record in Salesforce?






26. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






27. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






28. What can stop a scheduled report-dashboard run?






29. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






30. A role has a ________ relationship with users.






31. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






32. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






33. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






34. If using customizable forecasting - there is a seperate...






35. An account team can be added by all except...






36. If the lead has a record type - the default record type of the new owner is assigned to records created during...






37. In order to implement more than one business process - ____________must also be implemented.






38. Can view - edit and delete their own records






39. Sharing rules can be formed on the following except...






40. Field level security cannot be used to...






41. What is conditional highlighting for reports?






42. Managed package is always...






43. You can map a custom lead field to only one of the following objects at a single instance






44. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






45. We cannot create sharing rules on...






46. You can then associate each business process with one or more record types and make it available to users...






47. List the functions of the Data Loader






48. Show up to 2000 records in the record count display - Print up to 1000 records in print view






49. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






50. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.