Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Record types are used to implement custom business processes by associating them to specific






2. Where would you make changes in order to make default tabs visible?






3. Error on failed web to lead validation is...






4. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






5. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






6. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






7. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






8. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






9. All existing custom objects that were previously deployed will still be deployed when you....






10. Custom objects are...






11. ____________ is not available for printable lists






12. Why do you create a web tab?






13. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






14. Name three benefits of the cloud computing model.






15. A custom multi-select pick list cannot be a...






16. Used to escalate a case if it has not been resolved within a specified period of time.






17. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






18. Name the standard applications in the list.






19. A lookup field relationship...






20. Changing the data type of an existing custom field can cause data loss while changing to...






21. What information in the user record cannot be captured without a custom field?






22. A record of contact with customer support. A customer is reporting a problem or asking a question.






23. Create ads that display on search engines is possible in SFDC using...






24. The # of business hours that can be set for the organization to operate






25. You can import only ___________ per CSV file.






26. How many Editions are there in SFDC?






27. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






28. You cannot delete a product that is...






29. Name three settings on the Company Information page that administrators can edit.






30. Give an example of where a junction object is used between standard objects.






31. An account team can be added by all except...






32. What is the salesforce Console?






33. What is the use of campaign influence feature on oportunities?






34. _____________can import a maximum of 500 account records in a session.






35. Author and the owner do not have the...






36. Field level security cannot be used to...






37. Types of relationships that can exist between objects






38. Users with access to opportunities as sales team members cannot...






39. The maximum # of time trigger actions






40. Reports that must be used to create dashboard components.






41. What is true about managed packages?






42. When a case is deleted - following are deleted except






43. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






44. If a standard object is renamed - the reports are renamed based on...






45. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






46. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






47. Standard User Permissions + can import leads for the organization






48. While scheduling an email reports user specifies all except...






49. What data can you export out of SFDC?






50. Permission to add a category to a solution require which permission