SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
Search
Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
be shared
40
Business Hours
Metric - table - gauge - chart - S-Control - VF page
2. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case
Skill requirements - Product categories - Customer types - Service levels
tasks scheduled calendar events
Salesforce ID
3. Super User - Can customize and administer the application
System Administrator
Use cases for Email-to-Case
able to upgrade to other version
link to report
4. Which is not a standard business object?
summary and matrix reports
Ideas
Gets assigned to lead owner's territory
Google
5. Records in _____________ do not count against your organization's storage limits.
Mini Page Layout
the recycle bin
One solution field
Use cases for Web-to-Case
6. Allows you to define different sets of picklist values for both standard and custom picklist.
Basically - the Gmail model - all you data is stored on servers
Rcord type
All users
Salesforce ID
7. Your recycle bin record limit is _____times the MBs in your general storage
Custom Field
250
System Administrator
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
8. A workflow alert cannot be tracked...
in activity history
User setting
active assignment rules
There is only one record type in person account - There is no contact related list in person account
9. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
used on an oppy
250
The Marketing User check box on the user profile page
10. It is possible for a user to...
Business Hours
own a record and not see it
All organization data
The user loses all unsaved data after terminating the session
11. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Business Hours
lead assignment rule
Automated rules
rollup summary field
12. Error on failed web to lead validation is...
Contract Manager
routed to a default lead creator via email
automatically maps
make a field required
13. Custom fiscal year works on a define once and...
use everywhere rule
API
Account - Contacts - Opportunities
based on their profile
14. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
To use Case Queues to manage Cases
5 MB
search for public tags
15. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
To use a Case Assignment
The Marketing User profile
Account - Contacts - Opportunities
16. A lookup field relationship...
Force.com
the Professional Edition
The designated weblead owner gets an email
links two objects together
17. The administrator wants to track data over a period of time. Which graph would he use?
40
Line
Page layouts
forecast role hierarchy
18. When a case is deleted - following are deleted except
Case tasks
the recycle bin
calculations on summary fields
Custom summary and matrix reports
19. What data can you export out of SFDC?
Case Auto-Response Rule
All organization data
3 or more hours per day
The user loses all unsaved data after terminating the session
20. History tracking can be performed on the following standard objects except...
Unlimited
Forecasts
a campaign member
One solution field
21. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
tasks scheduled calendar events
version control capabilities
One solution field
22. Users can _____________ from the sidebar and advanced search
search for public tags
Queue
Mini Page Layout
Configure the settings and rules for Case processing - including Business Hours - and Escalation
23. The create new folder link will only be visible to users with which permission?
Account - Contacts - Opportunities
Manage public documents
Profile
tasks scheduled calendar events
24. If a standard object is renamed - the reports are renamed based on...
the new label value
300
not enforced
Show details and add events
25. How does the Import Wizard perform matching when updating records?
To display extended web content on SF window
components of a profile
To use the campaign import wizards
Salesforce ID
26. Give an example of where a junction object is used between standard objects.
The designated weblead owner gets an email
Campaign Member or Contact Role
Custom Field
make a field required
27. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
using the custom summary field
Case Auto-Response Rule
delete the field
List view
28. List the type of case queues commonly used by call centers.
active assignment rules
To capture unique data of the business
Skill requirements - Product categories - Customer types - Service levels
the recycle bin
29. The account owner - opportunit owners - and case owners...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
To use Case Queues to manage Cases
can be different users
own a record and not see it
30. You must create the business process before creating record types for each of these objects...
except Campaign
Case Auto-Response Rule
many to many
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
31. Determines the level of access to the dashboard data
many to many
denied
Custom objects - Field level security
A running user
32. Opportunities and quotes are a part of which cloud?
Salesforce ID
As short as a day and as long as a forever
The Marketing User check box on the user profile page
Sales Cloud
33. Create and manage letterheads and email templates
Force.com
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Line
Create a report
34. Conditional highlighting is used only in...
Read-Only
must be between 5 and 50
500
summary and matrix
35. Business process is available in following objects: _______________
not dependent fields
Custom Field
Lead - Contact - Solution
Google adwords
36. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
To use a Case Assignment
the recycle bin
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
37. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
The user loses all unsaved data after terminating the session
Create on solution
extend sharing for those records
38. List Dashboard component types
When a Lead is converted
Metric - table - gauge - chart - S-Control - VF page
There is only one record type in person account - There is no contact related list in person account
be shared
39. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
Mini Page Layout
Solution Manager
5 MB
40. Who can import data for all users?
lead conversion
System Administrator profile and Marketing User Profile (import Leads)
your organization's workflow
There is only one record type in person account - There is no contact related list in person account
41. How many lead assignment rules can be active at one time?
to a case
1
Metric and gauge
Lead - Contact - Solution
42. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
Metric - table - gauge - chart - S-Control - VF page
multiple fields in SFDC
Custom Field
43. You can delete the _____________ that is on an oppy.
other formula fields
one language at a time
Workflows
std price book or a price book
44. A _____________ cannot be the controlling field for a dependent field.
Lead - Contact - Solution
custom multi select picklist
Opportunity campaign related list - Contact campaign related list
Territory Management
45. Standard User Permissions + can import leads for the organization
Use cases for Case Hierarchies
Marketing User
build a custom forecast for the same
previously approved process
46. Custom summary formula on report...
List view
references another summary formula
in activity history
Page layouts
47. What is true about look up relationship?
Value is always required
Tabular reports
The email address of the user whose identify is being confirmed.
300
48. Author and the owner do not have the...
the recycle bin
Profile controls
same access to the document
The Marketing User profile
49. Which graphs rely on grand total for dashboards?
Metric and gauge
salesforce.com portal
Page layouts
Difference between workflow rule and workflow approval process
50. You need which permission to specify a running user other than yourself?
Any user can view all records that the running user role can view
View all data
log in to SFDC Profile
Queue