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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. What is the number of values allowed in dependent pick list?
own a record and not see it
number from percentage
Standard User
300

2. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
make a field required
Create a report
Account - Contacts - Opportunities
5 MB

3. During a lead import - you can choose to enable ___________ as part of the import.
Automated rules
active assignment rules
Profile
in activity history

4. Recycle bin houses deleted data for...
Custom summary and matrix reports
30 days
There is only one record type in person account - There is no contact related list in person account
Unlimited

5. Which information not captured on user record in Salesforce?
Standard users
40
Custom forecasting
Hire Date

6. What objects may be imported or updated using the Import Wizard?
30 days
Accounts - Contacts - Leads - Solutions - and Custom objects
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Account - Contacts - Opportunities

7. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
extend sharing for those records
a campaign member
Campaign Member or Contact Role
The running user does not have access to the dashboard folder

8. You need which permission to specify a running user other than yourself?
Insert - update - upsert - delete
Ideas
A running user
View all data

9. A record of contact with customer support. A customer is reporting a problem or asking a question.
to a case
Case
make a field required
Hire date

10. Who can view campaigns?
30 days
Export to excel
All users
Custom objects - Field level security

11. Which report formats must be used to create dashboard components?
Default Locale - Default Language - Default Time Zone
Page layouts
Summary or matrix (with at least one level of grouping)
System Administrator

12. You can delete the _____________ that is on an oppy.
Custom objects - Field level security
std price book or a price book
Queue
not enforced

13. List the places where Currency is specified
Permissions
Basically - the Gmail model - all you data is stored on servers
one language at a time
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

14. Picklist dependency rules are __________ during import.
not enforced
Set thresholds for report analysis
System Administrator
a campaign member

15. Where would you make changes in order to make default tabs visible?
User setting
Give a list of campaigns that influenced the user
the recycle bin
View all data

16. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
be shared
The email address of the user whose identify is being confirmed.
Create on solution

17. Determines the level of access to the dashboard data
To display extended web content on SF window
used on an oppy
A running user
delete the field

18. Applications are built on which platform?
System Administrator profile and Marketing User Profile (import Leads)
link to report
Force.com
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

19. To edit opportunity permission - where would you make the change?
using the data loader
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Profile
can be different users

20. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
Master-detail - many-to-many - lookup - hierarchical
Rules and the use of Email Templates
the new label value

21. Your recycle bin record limit is _____times the MBs in your general storage
Basically - the Gmail model - all you data is stored on servers
Call Support - Call Sales - Log a case online - Email Support
Workflows
250

22. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
Business Hours
Standard users
Insert - update - upsert - delete

23. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Automated rules
Show details and add events
the recycle bin

24. What is the role of Primary Object when creating custom report types?
Standard User
To let the user select values in the view picklist
Solution Manager
Value is always required

25. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
3
Workflow rules
Unlimited
Case tasks

26. What is true about managed packages?
routed to a default lead creator via email
Contacts
Case
They are upgradeable

27. Opportunities and quotes are a part of which cloud?
different types of sharing rules
use everywhere rule
None of the users
Sales Cloud

28. Custom summary formulas are...
Sales Cloud
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Metric - table - gauge - chart - S-Control - VF page
calculations on summary fields

29. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
multiple fields in SFDC
Salesforce CRM workflow
Lead - Contact - Solution

30. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
different types of sharing rules
The email address of the user whose identify is being confirmed.
Solution Manager

31. Error on failed web to lead validation is...
routed to a default lead creator via email
Google
territory management
the record is saved/updated

32. Name the standard applications in the list.
The user is not able to edit it because it is read-only
Marketing -Call Center
When a Lead is converted
to a case

33. You can customize Profile to restrict users' ability to...
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Solution Manager
Account - Contacts - Opportunities
log in to SFDC Profile

34. Calendar and Task Activities are both...
tasks scheduled calendar events
other formula fields
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
View all data

35. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
User can log out all unsaved data is lost
forecast role hierarchy
Elements within a Page Layout

36. You can use conditional highlighting for which types of reports?
forecast role hierarchy
system administrator
summary and matrix reports
300

37. Show up to 2000 records in the record count display - Print up to 1000 records in print view
To let the user select values in the view picklist
User setting
List view
components of a profile

38. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
Basically - the Gmail model - all you data is stored on servers
When a Lead is converted
Metric and gauge

39. An online form to capture lead information - Email template response content published on your web site.
automatically maps
custom multi select picklist
web-to-lead
Use cases for Case Hierarchies

40. Users with access to opportunities as sales team members cannot...
extend sharing for those records
Show details and add events
Accounts - Contacts - Leads - Solutions - and Custom objects
Tabular reports

41. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
30 days
Call Support - Call Sales - Log a case online - Email Support
Components of the Console Tab
automatically maps

42. What can a user do an account record that has been manually shard read/write with him/her?
must be between 5 and 50
tasks scheduled calendar events
View the account - Edit the account
Insert - update - upsert - delete

43. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Workflow rules
Sales Team Role
View the account - Edit the account
many to many

44. Sharing rules can be formed on the following except...
They are upgradeable
used on an oppy
API
Objects on managed packages

45. The maximum # of time trigger actions
to a case
denied
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
40

46. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
references another summary formula
search for public tags
territory management
Tabular reports

47. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
Salesforce ID
folder access level
Custom forecasting

48. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
The email address of the user whose identify is being confirmed.
territory management
reportable

49. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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50. What does a company profile contain?
Case
previously approved process
Fiscal year - Licenses - Language - locale - time zones
territory management

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Salesforce Certification

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