Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Campaigns and opportunities have a _____________ relationship.
IP address is unknown
Insert - update - upsert - delete
Metric and gauge
many to much

2. You need which permission to specify a running user other than yourself?
other formula fields
View all data
Case queue
the recycle bin

3. History tracking can be performed on the following standard objects except...
300
Forecasts
no limits
upgrade a managed application

4. Personal tags cannot...
build a custom forecast for the same
tasks scheduled calendar events
To capture unique data of the business
be shared

5. The administrator wants to track data over a period of time. Which graph would he use?
System Administrator profile and Marketing User Profile (import Leads)
Line
Custom forecasting
A running user

6. List the type of case queues commonly used by call centers.
IP address is unknown
a campaign member
Skill requirements - Product categories - Customer types - Service levels
Fiscal year - Licenses - Language - locale - time zones

7. You must create the business process before creating record types for each of these objects...
except Campaign
User can log out all unsaved data is lost
own a record and not see it
cause data loss

8. Permission to add a category to a solution require which permission
Download AppExchange Packages
Standard User
Create on solution
Value is always required

9. How many lead assignment rules can be active at one time?
1
To use Case Queues to manage Cases
The Marketing User check box on the user profile page
List view

10. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Set thresholds for report analysis
csv files
extend sharing for those records
Sales Team Role

11. You can then associate each business process with one or more record types and make it available to users...
must be between 5 and 50
Master-detail - many-to-many - lookup - hierarchical
salesforce.com portal
based on their profile

12. The # of business hours that can be set for the organization to operate
rollup summary field
able to upgrade to other version
Ideas
Unlimited

13. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
300
Custom Field
except Campaign

14. The data loader can load all objects - including custom objects - It generates...
not dependent fields
an error report after the loading
folder access level
upgrade a managed application

15. Salesforce for Microsoft Outlook is which type of client?
Fiscal year - Licenses - Language - locale - time zones
delete the field
API
lead conversion

16. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Custom objects - Field level security
Business Hours
Workflow rules
controlling field for a dependent field

17. Name three settings on the Company Information page that administrators can edit.
routed to a default lead creator via email
automatically maps
Default Locale - Default Language - Default Time Zone
Forecasts

18. A record of contact with customer support. A customer is reporting a problem or asking a question.
All organization data
Case
summary and matrix reports
using the data loader

19. What information in the user record cannot be captured without a custom field?
250
system administrator
folder access level
Hire date

20. Business process is available in following objects: _______________
Value is always required
Lead - Contact - Solution
Elements within a Page Layout
Difference between workflow rule and workflow approval process

21. You can map a single column from the csv file to...
multiple fields in SFDC
Edit and Read opportunity
To let the user select values in the view picklist
Custom picklist

22. What objects may be imported or updated using the Import Wizard?
own a record and not see it
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Accounts - Contacts - Leads - Solutions - and Custom objects
All organization data

23. Can view - edit and delete their own records
Standard User
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Difference between workflow rule and workflow approval process
A running user

24. It is possible for a user to...
Edit on solution
Profile
Queue
own a record and not see it

25. You cannot delete a product that is...
components of a profile
The running user does not have access to the dashboard folder
used on an oppy
40

26. In order to implement more than one business process - ____________must also be implemented.
multiple record types
Google
Business Hours
before it is saved in Salesforce

27. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Google
using the data loader
different types of sharing rules
Elements within a Page Layout

28. What is the number of values allowed in dependent pick list?
a campaign member
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Configure the settings and rules for Case processing - including Business Hours - and Escalation
300

29. Managed package is always...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
As short as a day and as long as a forever
Master-detail - many-to-many - lookup - hierarchical
able to upgrade to other version

30. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Basically - the Gmail model - all you data is stored on servers
System Administrator profile and Marketing User Profile (import Leads)
Download AppExchange Packages
Workflow rules

31. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
folder access level
reportable
before it is saved in Salesforce
upgrade a managed application

32. An account team can be added by all except...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Sales Cloud
anyone in the team
link to report

33. How does the Import Wizard perform matching when updating records?
4000
Default Locale - Default Language - Default Time Zone
Salesforce ID
One solution field

34. Calendar and Task Activities are both...
tasks scheduled calendar events
The Marketing User check box on the user profile page
Mini Page Layout
active assignment rules

35. Custom summary formula on report...
500
log in to SFDC Profile
lead assignment rule
references another summary formula

36. Name the standard applications in the list.
Marketing -Call Center
As short as a day and as long as a forever
300
used on an oppy

37. May be used to group related cases - or to split one case into many different parts.
4000
make a field required
conditional highlighting
Use cases for Case Hierarchies

38. Record types are not available in...
View the account - Edit the account
able to delete accounts
the Professional Edition
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

39. Record types are used to implement custom business processes by associating them to specific
Skill requirements - Product categories - Customer types - Service levels
lead conversion
Basically - the Gmail model - all you data is stored on servers
Page layouts

40. Standard objects examples
250
Solutions - Accounts - Opportunities
4000
the record is saved/updated

41. Dated exchange rates can be set in the time range of...
Rules and the use of Email Templates
controlling field for a dependent field
As short as a day and as long as a forever
Contract Manager

42. What is the role of Primary Object when creating custom report types?
can be different users
Insert - update - upsert - delete
To let the user select values in the view picklist
Workflows

43. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
To use the campaign import wizards
Rcord type
links two objects together

44. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
can be different users
50000
Master-detail - many-to-many - lookup - hierarchical
As short as a day and as long as a forever

45. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Salesforce CRM workflow
lead conversion
forecast role hierarchy

46. Users with access to opportunities as sales team members cannot...
extend sharing for those records
Standard Field
std price book or a price book
Insert - update - upsert - delete

47. Reports that must be used to create dashboard components.
rollup summary field
Metric and gauge
Google adwords
Custom summary and matrix reports

48. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Contract Manager
an error report after the loading
Solution Manager
Case queue

49. Create ads that display on search engines is possible in SFDC using...
salesforce.com portal
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Google
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

50. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
Google adwords
except Campaign
using the data loader