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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A custom summary formula cannot reference ____________ in an object.
other formula fields
extend sharing for those records
the new label value
to a case

2. Standard User Permissions + can manage published solutions + can manage solution categories
Forecasts
They are upgradeable
Solution Manager
IP address is unknown

3. Where do active currencies live?
IP address is unknown
Value is always required
Ideas
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

4. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Territory Management
Use cases for Email-to-Case
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Salesforce CRM workflow

5. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
300
Contract Manager
All users of SFDC who have access to campaigns objects

6. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
There is only one record type in person account - There is no contact related list in person account
The email address of the user whose identify is being confirmed.
Hire date

7. You can create _____________ directly from the csv import file.
parent.child relationships
Custom forecasting
Manage public documents
many to many

8. Records in _____________ do not count against your organization's storage limits.
Google adwords
To capture unique data of the business
the recycle bin
5

9. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The Marketing User profile
Case Escalation Rule
The user loses all unsaved data after terminating the session
Contract Manager

10. The maximum # of time trigger actions
Unlimited
own a record and not see it
40
None of the users

11. If the lead has a record type - the default record type of the new owner is assigned to records created during...
reportable
Custom summary and matrix reports
Insert - update - upsert - delete
lead conversion

12. Name three settings on the Company Information page that administrators can edit.
Difference between workflow rule and workflow approval process
Standard User
not dependent fields
Default Locale - Default Language - Default Time Zone

13. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
1
Configure the settings and rules for Case processing - including Business Hours - and Escalation
View the account - Edit the account
Unlimited

14. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
parent.child relationships
5 MB
must be between 5 and 50
Profile

15. When is a custom object created?
All organization data
Salesforce ID
version control capabilities
To capture unique data of the business

16. A delegated approver can revoke a...
Gets assigned to lead owner's territory
Accounts - Contacts - Leads - Solutions - and Custom objects
previously approved process
routed to a default lead creator via email

17. Custom summary formulas are...
Difference between workflow rule and workflow approval process
Objects on managed packages
calculations on summary fields
summary and matrix

18. The # of business hours that can be set for the organization to operate
Unlimited
Marketing User
upgrade a managed application
multiple record types

19. Sharing rules can be formed on the following except...
Accounts to Opportunities - or Contacts to Cases
Objects on managed packages
own a record and not see it
1 day

20. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
system administrator
an error report after the loading
To capture unique data of the business

21. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
Components of the Console Tab
Opportunity campaign related list - Contact campaign related list
View all data

22. A role has a ________ relationship with users.
Contacts
300
many to many
Opportunity campaign related list - Contact campaign related list

23. Managed package is always...
Use cases for Web-to-Case
able to upgrade to other version
User setting
All organization data

24. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Profile
own a record and not see it
Field level security
delete the field

25. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Profile controls
lead assignment rule
system administrator
custom multi select picklist

26. If the data validation at web to lead form fails - who will get the error report?
Case Auto-Response Rule
View the account - Edit the account
The designated weblead owner gets an email
Use cases for Email-to-Case

27. Field level security cannot be used to...
make a field required
Components of the Console Tab
List view
to a case

28. While scheduling an email reports user specifies all except...
link to report
Mini Page Layout
View the account - Edit the account
Contract Manager

29. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Profile controls
3
own a record and not see it
different types of sharing rules

30. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
YEAR(date_c) =YEAR(today())
5 MB
To use Case Queues to manage Cases

31. Standard User Permissions + can import leads for the organization
Campaign Member or Contact Role
Lead - Contact - Solution
Marketing User
The running user does not have access to the dashboard folder

32. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
dashboard components
Adding a user to the sales team group
To use a Case Assignment
not dependent fields

33. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
Workflows
Insert - update - upsert - delete
Hire Date

34. Used to escalate a case if it has not been resolved within a specified period of time.
csv files
Case Escalation Rule
None of the users
Download AppExchange Packages

35. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
The designated weblead owner gets an email
Case queue
The Marketing User check box on the user profile page
Custom Field

36. What is true about look up relationship?
Custom forecasting
Export to excel
Value is always required
Account - Contacts - Opportunities

37. Users can _____________ from the sidebar and advanced search
search for public tags
Profile
forecast role hierarchy
Standard User

38. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
the new label value
custom multi select picklist
delete the field
All users

39. As an admin - you can schedule regular data imports...
csv files
using the data loader
5 MB
links two objects together

40. Two options for restricting access via IP Ranges
Create on solution
dashboard components
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
routed to a default lead creator via email

41. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
except Campaign
250
Custom picklist

42. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
As short as a day and as long as a forever
web-to-lead
Automated rules

43. Your recycle bin record limit is _____times the MBs in your general storage
250
controlling field for a dependent field
able to upgrade to other version
Give a list of campaigns that influenced the user

44. List the places where Currency is specified
There is only one record type in person account - There is no contact related list in person account
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
The Marketing User profile
Summary and table

45. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
List view
Value is always required
territory management
Salesforce ID

46. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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47. Recycle bin houses deleted data for...
Skill requirements - Product categories - Customer types - Service levels
Default Locale - Default Language - Default Time Zone
same access to the document
30 days

48. Sharing rule: ________ that grant access to groups of users.
Sales Cloud
Automated rules
To capture unique data of the business
previously approved process

49. How many roles can you create for your org?
Show details and add events
your organization's workflow
multiple record types
500

50. A person account is different from a business account because...
Google
an error report after the loading
There is only one record type in person account - There is no contact related list in person account
Accounts - Contacts - Leads - Solutions - and Custom objects

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Salesforce Certification

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