Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. All existing custom objects that were previously deployed will still be deployed when you....
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
previously approved process
the recycle bin
upgrade a managed application

2. A role controls __________ that users have to an organization's data.
Master-detail - many-to-many - lookup - hierarchical
the level of visibility
Metric and gauge
reportable

3. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
the record is saved/updated
The user loses all unsaved data after terminating the session
Edit on solution
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

4. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Skill requirements - Product categories - Customer types - Service levels
Read-Only
40
To use the campaign import wizards

5. How many Editions are there in SFDC?
Territory Management
Page layouts
the record is saved/updated
5

6. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
The running user does not have access to the dashboard folder
the level of visibility
Use cases for Email-to-Case
objects in a managed package

7. Applications are built on which platform?
Force.com
System Administrator profile and Marketing User Profile (import Leads)
Edit on solution
The running user does not have access to the dashboard folder

8. Why do you create a web tab?
To display extended web content on SF window
YEAR(date_c) =YEAR(today())
Page layouts
use everywhere rule

9. A lead has been converted. Where can we find the campaigns associated with it?
Adding a user to the sales team group
Elements within a Page Layout
own a record and not see it
Opportunity campaign related list - Contact campaign related list

10. The data loader can load all objects - including custom objects - It generates...
Metric - table - gauge - chart - S-Control - VF page
User can log out all unsaved data is lost
an error report after the loading
custom multi select picklist

11. Error on failed web to lead validation is...
routed to a default lead creator via email
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
All organization data
Create on solution

12. Business process is available in following objects: _______________
Territory Management
500
automatically maps
Lead - Contact - Solution

13. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Rules and the use of Email Templates
Field level security
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
5 MB

14. Conditional highlighting is used only in...
Line
summary and matrix
Edit and Read opportunity
an error report after the loading

15. Can view - edit and delete their own records
Contract Manager
Standard User
Metric and gauge
components of a profile

16. What is the limit on the compiled size of the formula field?
controlling field for a dependent field
Case tasks
4k
Read-Only

17. Who can import data for all users?
Standard User
System Administrator profile and Marketing User Profile (import Leads)
Objects on managed packages
Value is always required

18. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Case tasks
Custom summary and matrix reports
Salesforce CRM workflow
Force.com

19. You can map a single column from the csv file to...
Elements within a Page Layout
Standard Field
multiple fields in SFDC
the Professional Edition

20. Specifying a "running user" in dashboard means...
a campaign member
denied
Any user can view all records that the running user role can view
Profile

21. Who can view campaigns?
All users
3
components of a profile
denied

22. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Salesforce and Marketing Automation - Customer Support Management
Default Locale - Default Language - Default Time Zone
Salesforce ID

23. A custom multi-select pick list cannot be a...
Show details and add events
Standard users
Summary and table
controlling field for a dependent field

24. A workflow alert cannot be tracked...
3
in activity history
Solution Manager
When a Lead is converted

25. Give an example of a one-to many relationship between standard objects.
conditional highlighting
4k
Accounts to Opportunities - or Contacts to Cases
Marketing -Call Center

26. You can map a custom lead field to only one of the following objects at a single instance
Google adwords
territory management
Account - Contacts - Opportunities
Set thresholds for report analysis

27. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
anyone in the team
different types of sharing rules
As short as a day and as long as a forever
To display extended web content on SF window

28. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
many to much
Set thresholds for report analysis
system administrator
Business Hours

29. The size limit for documents uploaded is...
5 MB
be shared
the level of visibility
Case tasks

30. Name three sources from which cases can be created.
controlling field for a dependent field
Standard users
search for public tags
Call Support - Call Sales - Log a case online - Email Support

31. Field level security cannot be used to...
own a record and not see it
Standard User
Give a list of campaigns that influenced the user
make a field required

32. You can use conditional highlighting for which types of reports?
Salesforce and Marketing Automation - Customer Support Management
summary and matrix reports
Solution Manager
Elements within a Page Layout

33. What objects may be imported or updated using the Import Wizard?
There is only one record type in person account - There is no contact related list in person account
Accounts - Contacts - Leads - Solutions - and Custom objects
Mini Page Layout
Gets assigned to lead owner's territory

34. A lookup field relationship...
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
links two objects together
Rules and the use of Email Templates
Case Auto-Response Rule

35. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
Use cases for Case Hierarchies
The running user does not have access to the dashboard folder
anyone in the team

36. Create ads that display on search engines is possible in SFDC using...
Opportunity campaign related list - Contact campaign related list
Google
Profile
Salesforce CRM workflow

37. Calendar and Task Activities are both...
IP address is unknown
tasks scheduled calendar events
many to much
must be between 5 and 50

38. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case
Salesforce ID
YEAR(date_c) =YEAR(today())
parent.child relationships

39. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
List view
The user loses all unsaved data after terminating the session
Insert - update - upsert - delete

40. Which report formats must be used to create dashboard components?
Business Hours
Summary or matrix (with at least one level of grouping)
Sales Cloud
Campaign Member or Contact Role

41. What is conditional highlighting for reports?
own a record and not see it
Set thresholds for report analysis
Standard users
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

42. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
tasks scheduled calendar events
The Marketing User check box on the user profile page
View the account - Edit the account
Case queue

43. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
calculations on summary fields
upgrade a managed application
Custom summary and matrix reports
The Marketing User profile

44. Changing the data type of an existing custom field can cause data loss while changing to...
denied
number from percentage
Tabular reports
an error report after the loading

45. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Standard User
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
own a record and not see it

46. Can only view records
Opportunity campaign related list - Contact campaign related list
Solution Manager
Unlimited
Read-Only

47. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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48. Record types are not available in...
Create on solution
5 MB
other formula fields
the Professional Edition

49. Custom fiscal year works on a define once and...
Any user can view all records that the running user role can view
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
use everywhere rule
other formula fields

50. You can delete the _____________ that is on an oppy.
Difference between workflow rule and workflow approval process
Create on solution
std price book or a price book
Profile