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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Standard User Permissions + can import leads for the organization
Profile controls
calculations on summary fields
Marketing User
not enforced

2. A role has a ________ relationship with users.
many to many
Workflow rules
Use cases for Case Hierarchies
Components of the Console Tab

3. Permission to add a category to a solution require which permission
Lead - Contact - Solution
Create on solution
40
Gets assigned to lead owner's territory

4. Records in _____________ do not count against your organization's storage limits.
The email address of the user whose identify is being confirmed.
the recycle bin
Give a list of campaigns that influenced the user
Rules and the use of Email Templates

5. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Workflows
Unlimited
None of the users
List view

6. List the places where Currency is specified
All organization data
Skill requirements - Product categories - Customer types - Service levels
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
tasks scheduled calendar events

7. Campaigns and opportunities have a _____________ relationship.
IP address is unknown
Export to excel
The email address of the user whose identify is being confirmed.
many to much

8. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
an error report after the loading
Set thresholds for report analysis
3 or more hours per day

9. Opportunities and quotes are a part of which cloud?
View all data
Sales Cloud
Marketing -Call Center
None of the users

10. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
the recycle bin
Case queue
system administrator
own a record and not see it

11. What is the use of campaign influence feature on oportunities?
using the data loader
make a field required
All users
Give a list of campaigns that influenced the user

12. If using customizable forecasting - there is a seperate...
All users
Default Locale - Default Language - Default Time Zone
Ideas
forecast role hierarchy

13. Managed package is always...
able to upgrade to other version
dashboard components
controlling field for a dependent field
before it is saved in Salesforce

14. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
Contacts
Manage Letterheads - Manage Public Templates - Edit HTML Templates
different types of sharing rules

15. Where do active currencies live?
parent.child relationships
tasks scheduled calendar events
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Profile

16. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
As short as a day and as long as a forever
Hire date
the Professional Edition

17. Field level security cannot be used to...
Lead - Contact - Solution
make a field required
Give a list of campaigns that influenced the user
used on an oppy

18. Types of relationships that can exist between objects
Skill requirements - Product categories - Customer types - Service levels
Master-detail - many-to-many - lookup - hierarchical
A running user
not enforced

19. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
User setting
Tabular reports
many to much
territory management

20. ______________ will not give access to opportunity records that was previously a restricted account.
Use cases for Case Hierarchies
All users
Adding a user to the sales team group
User can log out all unsaved data is lost

21. An account team can be added by all except...
Unlimited
anyone in the team
the new label value
To use the campaign import wizards

22. You can map a single column from the csv file to...
multiple fields in SFDC
anyone in the team
System Administrator profile and Marketing User Profile (import Leads)
Marketing -Call Center

23. Can only view records
Read-Only
4000
Hire Date
except Campaign

24. ____________ is not available for printable lists
Export to excel
able to delete accounts
Download AppExchange Packages
Create a report

25. You must create the business process before creating record types for each of these objects...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
except Campaign
IP address is unknown
parent.child relationships

26. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
300
Custom forecasting
To use a Case Assignment

27. Record types are used to implement custom business processes by associating them to specific
Ideas
Hire date
Page layouts
Sales Team Role

28. Determines the level of access to the dashboard data
A running user
search for public tags
lead assignment rule
delete the field

29. As an admin - you can schedule regular data imports...
using the data loader
routed to a default lead creator via email
version control capabilities
Opportunity campaign related list - Contact campaign related list

30. Which graphs rely on grand total for dashboards?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
summary and matrix reports
Metric and gauge
View the account - Edit the account

31. Standard User Permissions + can manage published solutions + can manage solution categories
List view
Solution Manager
able to delete accounts
User can log out all unsaved data is lost

32. You can use _______________ for summary and matrix reporting only.
Fiscal year - Licenses - Language - locale - time zones
conditional highlighting
before it is saved in Salesforce
different types of sharing rules

33. Reports that must be used to create dashboard components.
When a Lead is converted
Rules and the use of Email Templates
anyone in the team
Custom summary and matrix reports

34. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
The user is not able to edit it because it is read-only
To display extended web content on SF window
YEAR(date_c) =YEAR(today())
parent.child relationships

35. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
5
The Marketing User profile
Rules and the use of Email Templates
use everywhere rule

36. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Custom Field
Force.com
multiple record types
Sales Team Role

37. A custom multi-select pick list cannot be a...
They are upgradeable
Line
Salesforce ID
controlling field for a dependent field

38. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
own a record and not see it
a campaign member
300
delete the field

39. What is conditional highlighting for reports?
make a field required
Marketing -Call Center
conditional highlighting
Set thresholds for report analysis

40. What is true about managed packages?
Account - Contacts - Opportunities
number from percentage
summary and matrix
They are upgradeable

41. You can create _____________ directly from the csv import file.
the Professional Edition
denied
upgrade a managed application
parent.child relationships

42. Which information not captured on user record in Salesforce?
Hire Date
5 MB
Case tasks
Read-Only

43. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
4k
used on an oppy
To use the campaign import wizards
Campaign Member or Contact Role

44. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
reportable
Role settings
Ideas

45. You can map a custom lead field to only one of the following objects at a single instance
your organization's workflow
Account - Contacts - Opportunities
Standard Field
not enforced

46. Charts - Tables - Metrics - Gauge
Give a list of campaigns that influenced the user
able to delete accounts
dashboard components
Case Auto-Response Rule

47. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
Hire date
Basically - the Gmail model - all you data is stored on servers
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

48. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Force.com
can be different users
The email address of the user whose identify is being confirmed.
The user is not able to edit it because it is read-only

49. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
Role settings
Insert - update - upsert - delete
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

50. Super User - Can customize and administer the application
Objects on managed packages
300
System Administrator
The Marketing User profile

Can you answer 50 questions in 15 minutes?

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Salesforce Certification

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