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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
Contract Manager
Contacts
3
2. When is a custom object created?
Custom Field
To capture unique data of the business
Queue
Lead - Contact - Solution
3. The size limit for documents uploaded is...
5 MB
Rules and the use of Email Templates
Tabular reports
System Administrator
4. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
no limits
cause data loss
The user is not able to edit it because it is read-only
Queue
5. Which graphs rely on grand total for dashboards?
Metric and gauge
multiple fields in SFDC
Queue
Rcord type
6. What is the limit on the compiled size of the formula field?
Permissions
Default Locale - Default Language - Default Time Zone
4k
System Administrator
7. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Workflows
To use the campaign import wizards
User setting
View all data
8. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
Mini Page Layout
controlling field for a dependent field
make a field required
9. What does a company profile contain?
your organization's workflow
When a Lead is converted
Fiscal year - Licenses - Language - locale - time zones
Accounts to Opportunities - or Contacts to Cases
10. What is the number of values allowed in dependent pick list?
A tab that combines a list view and related records into one screen with different frames.
Force.com
many to much
300
11. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
4000
Case Auto-Response Rule
Business Hours
Fiscal year - Licenses - Language - locale - time zones
12. A public group is a grouping of all except...
Queue
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Master-detail - many-to-many - lookup - hierarchical
Salesforce CRM workflow
13. List the type of case queues commonly used by call centers.
a campaign member
Account - Contacts - Opportunities
Queue
Skill requirements - Product categories - Customer types - Service levels
14. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
When a Lead is converted
Show details and add events
The user loses all unsaved data after terminating the session
15. A delegated approver can revoke a...
Line
previously approved process
Download AppExchange Packages
To use Case Queues to manage Cases
16. The # of business hours that can be set for the organization to operate
As short as a day and as long as a forever
controlling field for a dependent field
Custom summary and matrix reports
Unlimited
17. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
Insert - update - upsert - delete
Objects on managed packages
Profile
18. What objects may be imported or updated using the Import Wizard?
custom multi select picklist
A running user
Accounts - Contacts - Leads - Solutions - and Custom objects
Rcord type
19. You can customize Profile to restrict users' ability to...
Salesforce CRM workflow
except Campaign
your organization's workflow
log in to SFDC Profile
20. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
link to report
make a field required
Sales Team Role
number from percentage
21. List the functions of the Data Loader
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
A running user
Insert - update - upsert - delete
22. To edit opportunity permission - where would you make the change?
Standard Field
Components of the Console Tab
Profile
5
23. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
except Campaign
cause data loss
in activity history
YEAR(date_c) =YEAR(today())
24. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Case
To use a Case Assignment
Standard User
Territory Management
25. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
denied
reportable
objects in a managed package
Configure the settings and rules for Case processing - including Business Hours - and Escalation
26. In conditional highlighting - how may maximum conditions are allowed per report?
Use cases for Email-to-Case
Download AppExchange Packages
3
active assignment rules
27. Salesforce for Microsoft Outlook is which type of client?
the Professional Edition
API
Case tasks
Any user can view all records that the running user role can view
28. The administrator wants to track data over a period of time. Which graph would he use?
When a Lead is converted
many to much
The running user does not have access to the dashboard folder
Line
29. A custom multi-select pick list cannot be a...
Marketing -Call Center
other formula fields
controlling field for a dependent field
Profile controls
30. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
active assignment rules
other formula fields
Custom picklist
Case queue
31. There are _________ to new picklist or multi-select picklist values for any field during a single import
can be different users
routed to a default lead creator via email
no limits
own a record and not see it
32. The documents tab does not contain...
version control capabilities
used on an oppy
250
territory management
33. Campaigns and opportunities have a _____________ relationship.
Marketing -Call Center
many to much
All organization data
in activity history
34. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
Solutions - Accounts - Opportunities
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
List view
35. A workflow alert cannot be tracked...
They are upgradeable
can be different users
system administrator
in activity history
36. Where would you make changes in order to make default tabs visible?
Sales Cloud
Use cases for Case Hierarchies
User setting
User can log out all unsaved data is lost
37. When you configure search settings for your organization - the new value...
All organization data
must be between 5 and 50
The user is not able to edit it because it is read-only
IP address is unknown
38. Standard picklist fields can be controlling fields but...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
rollup summary field
make a field required
not dependent fields
39. Super User - Can customize and administer the application
System Administrator
Insert - update - upsert - delete
Queue
the record is saved/updated
40. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Role settings
own a record and not see it
Difference between workflow rule and workflow approval process
number from percentage
41. Show up to 2000 records in the record count display - Print up to 1000 records in print view
routed to a default lead creator via email
Case Auto-Response Rule
Default Locale - Default Language - Default Time Zone
List view
42. If a standard object is renamed - the reports are renamed based on...
the new label value
System Administrator
salesforce.com portal
Case tasks
43. In order to implement more than one business process - ____________must also be implemented.
Territory Management
many to much
Contract Manager
multiple record types
44. As an admin - you can schedule regular data imports...
50000
routed to a default lead creator via email
Field level security
using the data loader
45. Why do you create a web tab?
links two objects together
To display extended web content on SF window
version control capabilities
Rules and the use of Email Templates
46. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
To use Case Queues to manage Cases
territory management
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
47. Standard User Permissions + can manage published solutions + can manage solution categories
40
4k
Solution Manager
many to much
48. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?
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on line
183
49. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
the level of visibility
4k
The Marketing User check box on the user profile page
csv files
50. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
to a case
The running user does not have access to the dashboard folder
Field level security