Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
250
Workflows
Standard users
Page layouts

2. Users can _____________ from the sidebar and advanced search
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Hire Date
search for public tags
4k

3. How would an administrator modify lookup records in a console layout?
4k
Metric - table - gauge - chart - S-Control - VF page
Any user can view all records that the running user role can view
Mini Page Layout

4. Sharing rule: ________ that grant access to groups of users.
Standard User
Automated rules
Hire date
except Campaign

5. Name the standard applications in the list.
multiple record types
summary and matrix
All users of SFDC who have access to campaigns objects
Marketing -Call Center

6. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

7. Give an example of where a junction object is used between standard objects.
Automated rules
300
folder access level
Campaign Member or Contact Role

8. Recycle bin houses deleted data for...
Master-detail - many-to-many - lookup - hierarchical
30 days
custom multi select picklist
Metric and gauge

9. The size limit for documents uploaded is...
Case Escalation Rule
Campaign Member or Contact Role
When a Lead is converted
5 MB

10. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
previously approved process
To use Case Queues to manage Cases
Salesforce and Marketing Automation - Customer Support Management
YEAR(date_c) =YEAR(today())

11. Software-as-a-service (SaaS) model
All organization data
reportable
3
Basically - the Gmail model - all you data is stored on servers

12. Standard picklist fields can be controlling fields but...
Salesforce CRM workflow
not dependent fields
Campaign Member or Contact Role
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

13. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
components of a profile
Show details and add events
Call Support - Call Sales - Log a case online - Email Support
50000

14. The ____________ is a custom field that aggregates child record information in to the parent record.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
300
rollup summary field
components of a profile

15. A _____________ cannot be the controlling field for a dependent field.
in activity history
Field level security
custom multi select picklist
The designated weblead owner gets an email

16. List the functions of the Data Loader
Rcord type
Insert - update - upsert - delete
Metric - table - gauge - chart - S-Control - VF page
Case Escalation Rule

17. The # of business hours that can be set for the organization to operate
Unlimited
Elements within a Page Layout
Google adwords
Role settings

18. The data loader can load all objects - including custom objects - It generates...
Metric - table - gauge - chart - S-Control - VF page
make a field required
an error report after the loading
The Marketing User check box on the user profile page

19. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Difference between workflow rule and workflow approval process
routed to a default lead creator via email
Automated rules
able to delete accounts

20. What is the limit on the compiled size of the formula field?
The email address of the user whose identify is being confirmed.
parent.child relationships
As short as a day and as long as a forever
4k

21. An account team can be added by all except...
except Campaign
Solutions - Accounts - Opportunities
in activity history
anyone in the team

22. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
Forecasts
Accounts - Contacts - Leads - Solutions - and Custom objects
csv files

23. Error on failed web to lead validation is...
able to upgrade to other version
Sales Cloud
routed to a default lead creator via email
The user loses all unsaved data after terminating the session

24. During a lead import - you can choose to enable ___________ as part of the import.
Use cases for Web-to-Case
active assignment rules
Opportunity campaign related list - Contact campaign related list
make a field required

25. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
the new label value
an error report after the loading
Custom forecasting

26. It is possible for a user to...
many to many
version control capabilities
own a record and not see it
upgrade a managed application

27. Changing the data type of an existing custom field can cause data loss while changing to...
When a Lead is converted
View the account - Edit the account
except Campaign
number from percentage

28. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
4k
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Solutions - Accounts - Opportunities
Standard users

29. What data can you export out of SFDC?
csv files
Create a report
All organization data
the recycle bin

30. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
Standard Field
Difference between workflow rule and workflow approval process
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

31. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
The Marketing User check box on the user profile page
except Campaign
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

32. Sharing rules can be formed on the following except...
Objects on managed packages
Profile
not enforced
Standard users

33. List the places where Currency is specified
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
controlling field for a dependent field
Google

34. You can then associate each business process with one or more record types and make it available to users...
Lead - Contact - Solution
Set thresholds for report analysis
Use cases for Case Hierarchies
based on their profile

35. You can import only ___________ per CSV file.
one language at a time
3
same access to the document
Queue

36. ____________ is not available for printable lists
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Standard users
Export to excel
System Administrator profile and Marketing User Profile (import Leads)

37. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Field level security
link to report
Any user can view all records that the running user role can view
Workflow rules

38. Salesforce for Microsoft Outlook is which type of client?
Hire date
Edit on solution
API
300

39. We cannot create sharing rules on...
300
objects in a managed package
The email address of the user whose identify is being confirmed.
Custom forecasting

40. Field level security cannot be used to...
components of a profile
Fiscal year - Licenses - Language - locale - time zones
make a field required
Skill requirements - Product categories - Customer types - Service levels

41. Partner Portal: Users login to the web portal rather than through the...
Sales Cloud
Google adwords
Solution Manager
salesforce.com portal

42. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
build a custom forecast for the same
List view

43. How does the Import Wizard perform matching when updating records?
4000
Salesforce ID
links two objects together
a campaign member

44. Standard User Permissions + can edit - approve - activate and delete contracts
Create a report
Contract Manager
Role settings
Profile controls

45. History tracking can be performed on the following standard objects except...
3 or more hours per day
Custom picklist
Forecasts
not enforced

46. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
must be between 5 and 50
To use Case Queues to manage Cases
The running user does not have access to the dashboard folder
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

47. A delegated approver can revoke a...
4k
previously approved process
calculations on summary fields
many to many

48. Custom objects are...
extend sharing for those records
Google adwords
denied
reportable

49. What is true about managed packages?
folder access level
They are upgradeable
reportable
Marketing User

50. You can map a single column from the csv file to...
Call Support - Call Sales - Log a case online - Email Support
Gets assigned to lead owner's territory
a campaign member
multiple fields in SFDC