Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What information in the user record cannot be captured without a custom field?
delete the field
Hire date
Metric - table - gauge - chart - S-Control - VF page
Any user can view all records that the running user role can view

2. There are _________ to new picklist or multi-select picklist values for any field during a single import
Call Support - Call Sales - Log a case online - Email Support
build a custom forecast for the same
no limits
different types of sharing rules

3. Custom summary formula on report...
None of the users
can be different users
references another summary formula
web-to-lead

4. ______________ will not give access to opportunity records that was previously a restricted account.
Objects on managed packages
the Professional Edition
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Adding a user to the sales team group

5. It is possible for a user to...
routed to a default lead creator via email
multiple fields in SFDC
own a record and not see it
Components of the Console Tab

6. The administrator wants to track data over a period of time. Which graph would he use?
Profile controls
Line
components of a profile
upgrade a managed application

7. Salesforce for Microsoft Outlook is which type of client?
Custom picklist
log in to SFDC Profile
Give a list of campaigns that influenced the user
API

8. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Manage public documents
Salesforce CRM workflow
Workflow rules
territory management

9. As an admin - you can schedule regular data imports...
Rules and the use of Email Templates
using the data loader
Summary or matrix (with at least one level of grouping)
delete the field

10. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Field level security
summary and matrix
None of the users

11. Custom summary formulas are...
Create on solution
To display extended web content on SF window
calculations on summary fields
lead assignment rule

12. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Custom summary and matrix reports
to a case
Configure the settings and rules for Case processing - including Business Hours - and Escalation
components of a profile

13. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Manage public documents
routed to a default lead creator via email
The Marketing User profile
To use Case Queues to manage Cases

14. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
Custom Field
objects in a managed package
Marketing -Call Center

15. A delegated approver can revoke a...
Sales Team Role
Set thresholds for report analysis
previously approved process
forecast role hierarchy

16. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Google adwords
Line
To use Case Queues to manage Cases
cause data loss

17. A custom summary formula cannot reference ____________ in an object.
own a record and not see it
other formula fields
lead conversion
calculations on summary fields

18. You can customize Profile to restrict users' ability to...
must be between 5 and 50
make a field required
log in to SFDC Profile
User can log out all unsaved data is lost

19. What is conditional highlighting for reports?
250
Set thresholds for report analysis
Hire date
All users of SFDC who have access to campaigns objects

20. Dated exchange rates can be set in the time range of...
not dependent fields
Custom picklist
As short as a day and as long as a forever
Show details and add events

21. You can import only ___________ per CSV file.
one language at a time
Accounts - Contacts - Leads - Solutions - and Custom objects
YEAR(date_c) =YEAR(today())
an error report after the loading

22. Charts - Tables - Metrics - Gauge
your organization's workflow
in activity history
3 or more hours per day
dashboard components

23. The create new folder link will only be visible to users with which permission?
Manage public documents
To capture unique data of the business
link to report
Give a list of campaigns that influenced the user

24. Standard picklist fields can be controlling fields but...
calculations on summary fields
Standard Field
not dependent fields
the Professional Edition

25. It is possible for a user to...
Fiscal year - Licenses - Language - locale - time zones
250
not enforced
own a record and not see it

26. How does the Import Wizard perform matching when updating records?
an error report after the loading
Use cases for Case Hierarchies
Salesforce ID
lead assignment rule

27. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Insert - update - upsert - delete
Any user can view all records that the running user role can view
Unlimited
Elements within a Page Layout

28. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
version control capabilities
Salesforce ID
To capture unique data of the business

29. Users with access to opportunities as sales team members cannot...
Call Support - Call Sales - Log a case online - Email Support
300
Lead - Contact - Solution
extend sharing for those records

30. What data can you request for in the weekly data export?
All organization data
Rules and the use of Email Templates
using the custom summary field
List view

31. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
Master-detail - many-to-many - lookup - hierarchical
tasks scheduled calendar events
Queue

32. Which report formats must be used to create dashboard components?
the Professional Edition
Queue
Contract Manager
Summary or matrix (with at least one level of grouping)

33. What is the use of campaign influence feature on oportunities?
the recycle bin
To use Case Queues to manage Cases
Give a list of campaigns that influenced the user
5

34. To edit opportunity permission - where would you make the change?
Case tasks
number from percentage
Give a list of campaigns that influenced the user
Profile

35. We cannot create sharing rules on...
Case Escalation Rule
an error report after the loading
Create a report
objects in a managed package

36. The maximum # of time trigger actions
They are upgradeable
40
many to much
not dependent fields

37. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Set thresholds for report analysis
not dependent fields
Skill requirements - Product categories - Customer types - Service levels
User can log out all unsaved data is lost

38. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
links two objects together
Profile
references another summary formula

39. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
different types of sharing rules
Edit and Read opportunity
Custom summary and matrix reports
using the custom summary field

40. Which is not a standard business object?
Opportunity campaign related list - Contact campaign related list
Custom picklist
Ideas
Business Hours

41. ____________ is available for custom fiscal years.
Custom forecasting
System Administrator profile and Marketing User Profile (import Leads)
Line
IP address is unknown

42. Determines the level of access to the dashboard data
Rcord type
Set thresholds for report analysis
salesforce.com portal
A running user

43. Your recycle bin record limit is _____times the MBs in your general storage
Call Support - Call Sales - Log a case online - Email Support
Case queue
250
routed to a default lead creator via email

44. You can use conditional highlighting for which types of reports?
summary and matrix reports
lead assignment rule
Case queue
Give a list of campaigns that influenced the user

45. What is the number of values allowed in dependent pick list?
Force.com
300
using the data loader
before it is saved in Salesforce

46. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Sales Team Role
your organization's workflow
IP address is unknown
Google adwords

47. Create ads that display on search engines is possible in SFDC using...
Google
As short as a day and as long as a forever
the level of visibility
Sales Team Role

48. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
None of the users
Use cases for Web-to-Case
the record is saved/updated
denied

49. As a ________________ you can create page layout in the console and assign it to profiles.
routed to a default lead creator via email
API
Solutions - Accounts - Opportunities
system administrator

50. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
Basically - the Gmail model - all you data is stored on servers
system administrator
own a record and not see it