Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Conditional formatting is available for...
number from percentage
own a record and not see it
delete the field
Summary and table

2. You cannot delete a product that is...
Sales Team Role
30 days
used on an oppy
Case tasks

3. Which graphs rely on grand total for dashboards?
be shared
Metric and gauge
3
The Marketing User profile

4. Permission to add a category to a solution require which permission
Automated rules
parent.child relationships
View the account - Edit the account
Create on solution

5. You can map a custom lead field...
API
previously approved process
to a case
All organization data

6. What is the limit on the compiled size of the formula field?
When a Lead is converted
Metric and gauge
4k
Objects on managed packages

7. Which of these are inherited from objects on homepage in a console layout?
version control capabilities
Create a report
Export to excel
Custom objects - Field level security

8. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Custom summary and matrix reports
Download AppExchange Packages
Case Auto-Response Rule
Field level security

9. An account team can be added by all except...
Adding a user to the sales team group
Solutions - Accounts - Opportunities
anyone in the team
Queue

10. Custom summary formula on report...
Solution Manager
Google
System Administrator profile and Marketing User Profile (import Leads)
references another summary formula

11. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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12. A delegated approver can revoke a...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
All organization data
your organization's workflow
previously approved process

13. May be used to group related cases - or to split one case into many different parts.
Field level security
tasks scheduled calendar events
Use cases for Case Hierarchies
Use cases for Web-to-Case

14. The account owner - opportunit owners - and case owners...
3 or more hours per day
can be different users
make a field required
std price book or a price book

15. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Objects on managed packages
many to many
using the custom summary field

16. How many roles can you create for your org?
active assignment rules
Contacts
500
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

17. What does a company profile contain?
Workflows
the level of visibility
Any user can view all records that the running user role can view
Fiscal year - Licenses - Language - locale - time zones

18. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Field level security
Profile
YEAR(date_c) =YEAR(today())
1

19. Managed package is always...
Sales Team Role
Territory Management
A tab that combines a list view and related records into one screen with different frames.
able to upgrade to other version

20. You must create the business process before creating record types for each of these objects...
routed to a default lead creator via email
All users
except Campaign
multiple fields in SFDC

21. Reports that must be used to create dashboard components.
Contacts
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Territory Management
Custom summary and matrix reports

22. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
different types of sharing rules
web-to-lead
previously approved process

23. What is the number of values allowed in dependent pick list?
300
User can log out all unsaved data is lost
Rcord type
rollup summary field

24. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Download AppExchange Packages
To capture unique data of the business
Workflow rules
Solution Manager

25. Which one of these may be a controlling field and a dependent field?
Marketing User
dashboard components
Marketing -Call Center
Custom picklist

26. Users with access to opportunities as sales team members cannot...
components of a profile
Elements within a Page Layout
extend sharing for those records
Components of the Console Tab

27. _____________can import a maximum of 500 account records in a session.
Any user can view all records that the running user role can view
many to much
Standard users
Page layouts

28. Give an example of where a junction object is used between standard objects.
All organization data
Campaign Member or Contact Role
a campaign member
Configure the settings and rules for Case processing - including Business Hours - and Escalation

29. Custom objects are...
web-to-lead
dashboard components
reportable
delete the field

30. How many Editions are there in SFDC?
Accounts to Opportunities - or Contacts to Cases
a campaign member
the new label value
5

31. It is possible for a user to...
Field level security
To capture unique data of the business
own a record and not see it
not dependent fields

32. List the type of case queues commonly used by call centers.
View all data
active assignment rules
Skill requirements - Product categories - Customer types - Service levels
forecast role hierarchy

33. Standard User Permissions + can import leads for the organization
Marketing User
extend sharing for those records
anyone in the team
Standard User

34. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
500
folder access level
Workflows
Custom objects - Field level security

35. What is true about managed packages?
Campaign Member or Contact Role
Rules and the use of Email Templates
They are upgradeable
Contract Manager

36. Who can view a campaign in SFDC?
number from percentage
web-to-lead
Case tasks
All users of SFDC who have access to campaigns objects

37. Applications are built on which platform?
5 MB
Force.com
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
the new label value

38. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
dashboard components
Custom Field
Hire Date
Rules and the use of Email Templates

39. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
the recycle bin
All users of SFDC who have access to campaigns objects
multiple record types

40. We cannot create sharing rules on...
automatically maps
Automated rules
objects in a managed package
Metric - table - gauge - chart - S-Control - VF page

41. As an admin - you can schedule regular data imports...
using the data loader
Standard users
Tabular reports
To let the user select values in the view picklist

42. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
make a field required
When a Lead is converted
delete the field
Components of the Console Tab

43. ____________ is not available for printable lists
Accounts - Contacts - Leads - Solutions - and Custom objects
Export to excel
Case Auto-Response Rule
5 MB

44. What data can you export out of SFDC?
500
the Professional Edition
All organization data
system administrator

45. What can stop a scheduled report-dashboard run?
Download AppExchange Packages
tasks scheduled calendar events
The running user does not have access to the dashboard folder
custom multi select picklist

46. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
except Campaign
forecast role hierarchy
50000

47. Which information not captured on user record in Salesforce?
std price book or a price book
Hire Date
not enforced
IP address is unknown

48. The system ___________ std lead fields to standard account - contact - and oppy fields.
Salesforce CRM workflow
automatically maps
Call Support - Call Sales - Log a case online - Email Support
When a Lead is converted

49. List Dashboard component types
Metric - table - gauge - chart - S-Control - VF page
5
Profile controls
the Professional Edition

50. A lookup field relationship...
references another summary formula
links two objects together
objects in a managed package
the record is saved/updated