Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In order to implement more than one business process - ____________must also be implemented.






2. ____________ is not available for printable lists






3. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






4. What is conditional highlighting for reports?






5. Charts - Tables - Metrics - Gauge






6. A custom lead field can be mapped to...






7. Business process is available in following objects: _______________






8. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






9. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






10. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






11. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






12. A role has a ________ relationship with users.






13. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






14. A role controls __________ that users have to an organization's data.






15. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






16. List Dashboard component types






17. Records in _____________ do not count against your organization's storage limits.






18. Available out of box - cannot be deleted (You can change the label name).






19. Which of the following does not need business process?






20. Conditional highlighting is used only in...






21. You cannot delete a product that is...






22. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






23. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






24. Name three settings on the Company Information page that administrators can edit.






25. Standard picklist fields can be controlling fields but...






26. Page Layout - Field level security - Record Types






27. The administrator wants to track data over a period of time. Which graph would he use?






28. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






29. When is a custom object created?






30. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






31. The documents tab does not contain...






32. Which information not captured on user record in Salesforce?






33. What is the number of values allowed in dependent pick list?






34. The size limit for documents uploaded is...






35. We cannot create sharing rules on...






36. Where do active currencies live?






37. How would an administrator modify lookup records in a console layout?






38. The # of business hours that can be set for the organization to operate






39. Dated exchange rates can be set in the time range of...






40. As a ________________ you can create page layout in the console and assign it to profiles.






41. Standard User Permissions + can manage published solutions + can manage solution categories






42. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






43. Can only view records






44. The account owner - opportunit owners - and case owners...






45. Which salesforce.com feature allows the org to capture ROI on online advertising?






46. You can map a custom lead field...






47. Sharing rules can be formed on the following except...






48. You can use _______________ for summary and matrix reporting only.






49. Standard objects examples






50. An online form to capture lead information - Email template response content published on your web site.