Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Dated exchange rates can be set in the time range of...
upgrade a managed application
Standard User
30 days
As short as a day and as long as a forever

2. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Permissions
Role settings
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
User can log out all unsaved data is lost

3. Calendar and Task Activities are both...
Page layouts
tasks scheduled calendar events
active assignment rules
Use cases for Case Hierarchies

4. How many lead assignment rules can be active at one time?
Queue
1
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
one language at a time

5. As a ________________ you can create page layout in the console and assign it to profiles.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
cause data loss
system administrator
Use cases for Email-to-Case

6. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
One solution field
objects in a managed package
using the custom summary field
To use the campaign import wizards

7. A lookup field relationship...
Standard users
Accounts - Contacts - Leads - Solutions - and Custom objects
links two objects together
Unlimited

8. It is possible for a user to...
Custom forecasting
own a record and not see it
not dependent fields
able to delete accounts

9. You can map a single column from the csv file to...
Hire Date
Queue
multiple fields in SFDC
User setting

10. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Use cases for Email-to-Case
Edit on solution
Profile controls
able to upgrade to other version

11. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
User can log out all unsaved data is lost
Contacts
Workflows

12. Which graphs rely on grand total for dashboards?
Force.com
Metric and gauge
salesforce.com portal
web-to-lead

13. Why do you create a web tab?
One solution field
To display extended web content on SF window
A tab that combines a list view and related records into one screen with different frames.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

14. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Opportunity campaign related list - Contact campaign related list
csv files
Rules and the use of Email Templates
Automated rules

15. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Basically - the Gmail model - all you data is stored on servers
Standard users
summary and matrix reports
Territory Management

16. We cannot create sharing rules on...
be shared
Standard Field
Workflows
objects in a managed package

17. Create ads that display on search engines is possible in SFDC using...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Google
Line
no limits

18. The size limit for documents uploaded is...
Case Auto-Response Rule
except Campaign
5 MB
System Administrator

19. Sharing rules can be formed on the following except...
links two objects together
the new label value
Objects on managed packages
Custom picklist

20. When is a custom object created?
To capture unique data of the business
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Show details and add events
a campaign member

21. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Any user can view all records that the running user role can view
40
lead conversion
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

22. In conditional highlighting - how may maximum conditions are allowed per report?
Marketing User
3
1
cause data loss

23. A public group is a grouping of all except...
All users
reportable
Queue
Campaign Member or Contact Role

24. Recycle bin houses deleted data for...
salesforce.com portal
To let the user select values in the view picklist
30 days
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

25. If a standard object is renamed - the reports are renamed based on...
the new label value
tasks scheduled calendar events
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Case Escalation Rule

26. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
routed to a default lead creator via email
None of the users
Salesforce CRM workflow
System Administrator profile and Marketing User Profile (import Leads)

27. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
dashboard components
same access to the document
The user is not able to edit it because it is read-only
50000

28. When is it appropriate to use the Import Wizard vs. the Data Loader?
4k
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Sales Cloud

29. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
different types of sharing rules
To use a Case Assignment
Any user can view all records that the running user role can view
Opportunity campaign related list - Contact campaign related list

30. Conditional highlighting is used only in...
To display extended web content on SF window
summary and matrix
Any user can view all records that the running user role can view
Forecasts

31. How many Editions are there in SFDC?
Standard User
5
As short as a day and as long as a forever
web-to-lead

32. Applications are built on which platform?
Force.com
reportable
summary and matrix reports
Metric - table - gauge - chart - S-Control - VF page

33. Where do active currencies live?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
When a Lead is converted
Custom forecasting

34. Page Layout - Field level security - Record Types
number from percentage
components of a profile
Manage public documents
Contacts

35. The # of business hours that can be set for the organization to operate
Export to excel
Accounts to Opportunities - or Contacts to Cases
Unlimited
multiple record types

36. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
lead assignment rule
Elements within a Page Layout
Configure the settings and rules for Case processing - including Business Hours - and Escalation
1 day

37. Name the standard applications in the list.
Export to excel
Marketing -Call Center
Give a list of campaigns that influenced the user
std price book or a price book

38. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
To capture unique data of the business
calculations on summary fields

39. What objects may be imported or updated using the Import Wizard?
parent.child relationships
Accounts - Contacts - Leads - Solutions - and Custom objects
Components of the Console Tab
upgrade a managed application

40. While scheduling an email reports user specifies all except...
link to report
Accounts - Contacts - Leads - Solutions - and Custom objects
Case Escalation Rule
the record is saved/updated

41. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Custom forecasting
Set thresholds for report analysis
Standard Field
Sales Team Role

42. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Download AppExchange Packages
Set thresholds for report analysis
When a Lead is converted
folder access level

43. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
Case Auto-Response Rule
salesforce.com portal
system administrator

44. Record types are used to implement custom business processes by associating them to specific
many to many
multiple record types
Page layouts
search for public tags

45. The account owner - opportunit owners - and case owners...
search for public tags
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
the recycle bin
can be different users

46. Managed package is always...
a campaign member
able to upgrade to other version
make a field required
Sales Team Role

47. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
components of a profile
4000
Difference between workflow rule and workflow approval process
many to much

48. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
build a custom forecast for the same
using the custom summary field
Solution Manager
Give a list of campaigns that influenced the user

49. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
be shared
View all data
upgrade a managed application

50. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
own a record and not see it
territory management
Accounts - Contacts - Leads - Solutions - and Custom objects
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign