Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






2. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






3. Field level security cannot be used to...






4. Custom summary formulas are...






5. Name three settings on the Company Information page that administrators can edit.






6. If the data validation at web to lead form fails - who will get the error report?






7. The ____________ is a custom field that aggregates child record information in to the parent record.






8. Picklist dependency rules are __________ during import.






9. Record types are not available in...






10. What is the use of campaign influence feature on oportunities?






11. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






12. As an admin - you can schedule regular data imports...






13. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






14. What is conditional highlighting for reports?






15. You cannot delete a product that is...






16. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






17. Give an example of a one-to many relationship between standard objects.






18. How many lead assignment rules can be active at one time?






19. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...


20. List the type of case queues commonly used by call centers.






21. You can use conditional highlighting for which types of reports?






22. How many Editions are there in SFDC?






23. When a case is deleted - following are deleted except






24. Standard objects examples






25. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






26. In list view enhancements - users cannot export list results to...






27. A lookup field relationship...






28. Personal tags cannot...






29. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






30. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






31. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






32. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






33. There are _________ to new picklist or multi-select picklist values for any field during a single import






34. Charts - Tables - Metrics - Gauge






35. Inline editing updates the field when...






36. When you configure search settings for your organization - the new value...






37. List the functions of the Data Loader






38. Standard User Permissions + can import leads for the organization






39. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






40. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






41. What data can you request for in the weekly data export?






42. What objects may be imported or updated using the Import Wizard?






43. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






44. It is possible for a user to...






45. Page layouts are assigned to users based on...






46. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






47. Page Layout - Field level security - Record Types






48. A workflow alert cannot be tracked...






49. Field level security cannot be used to...






50. Name the standard applications in the list.