Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Record types are not available in...
IP address is unknown
parent.child relationships
the Professional Edition
delete the field

2. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
make a field required
one language at a time
able to upgrade to other version

3. Applications are built on which platform?
To use Case Queues to manage Cases
Force.com
3
tasks scheduled calendar events

4. Software-as-a-service (SaaS) model
To use the campaign import wizards
use everywhere rule
The designated weblead owner gets an email
Basically - the Gmail model - all you data is stored on servers

5. Where would you make changes in order to make default tabs visible?
multiple fields in SFDC
User setting
same access to the document
Use cases for Case Hierarchies

6. Super User - Can customize and administer the application
System Administrator
Workflow rules
To display extended web content on SF window
active assignment rules

7. Types of relationships that can exist between objects
the level of visibility
250
Master-detail - many-to-many - lookup - hierarchical
300

8. What is true about look up relationship?
Value is always required
Any user can view all records that the running user role can view
Insert - update - upsert - delete
Marketing User

9. Custom summary formula on report...
Standard Field
They are upgradeable
All organization data
references another summary formula

10. Why do you create a web tab?
Gets assigned to lead owner's territory
YEAR(date_c) =YEAR(today())
To display extended web content on SF window
Call Support - Call Sales - Log a case online - Email Support

11. What is the role of Primary Object when creating custom report types?
5 MB
To let the user select values in the view picklist
delete the field
std price book or a price book

12. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
The Marketing User check box on the user profile page
Tabular reports
Default Locale - Default Language - Default Time Zone
previously approved process

13. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
Configure the settings and rules for Case processing - including Business Hours - and Escalation
summary and matrix reports
Manage Letterheads - Manage Public Templates - Edit HTML Templates

14. Page layouts are assigned to users based on...
previously approved process
your organization's workflow
A tab that combines a list view and related records into one screen with different frames.
Role settings

15. Who can import data for all users?
All organization data
System Administrator profile and Marketing User Profile (import Leads)
Line
Edit on solution

16. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
To let the user select values in the view picklist
IP address is unknown
Salesforce ID

17. Personal tags cannot...
parent.child relationships
Hire Date
be shared
Permissions

18. Standard User Permissions + can edit - approve - activate and delete contracts
an error report after the loading
Contract Manager
Workflow rules
Lead - Contact - Solution

19. Name the standard applications in the list.
Marketing -Call Center
the recycle bin
Ideas
Elements within a Page Layout

20. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
Use cases for Case Hierarchies
Set thresholds for report analysis
able to delete accounts

21. During a lead import - you can choose to enable ___________ as part of the import.
Case Escalation Rule
custom multi select picklist
active assignment rules
Standard users

22. When is a custom object created?
To capture unique data of the business
500
Salesforce CRM workflow
summary and matrix reports

23. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
The running user does not have access to the dashboard folder
Case Auto-Response Rule
same access to the document
conditional highlighting

24. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Create a report
To use a Case Assignment
log in to SFDC Profile
A tab that combines a list view and related records into one screen with different frames.

25. Create ads that display on search engines is possible in SFDC using...
used on an oppy
rollup summary field
tasks scheduled calendar events
Google

26. Available out of box - cannot be deleted (You can change the label name).
Standard Field
Mini Page Layout
To display extended web content on SF window
except Campaign

27. Salesforce for Microsoft Outlook is which type of client?
API
based on their profile
30 days
in activity history

28. Name three benefits of the cloud computing model.
When a Lead is converted
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
4000
multiple fields in SFDC

29. You can delete the _____________ that is on an oppy.
custom multi select picklist
The email address of the user whose identify is being confirmed.
std price book or a price book
Workflow rules

30. What is the number of values allowed in dependent pick list?
Rcord type
forecast role hierarchy
300
the level of visibility

31. A record of contact with customer support. A customer is reporting a problem or asking a question.
Adding a user to the sales team group
Case
Case tasks
delete the field

32. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
5
The Marketing User check box on the user profile page
Line
System Administrator profile and Marketing User Profile (import Leads)

33. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
able to delete accounts
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Solutions - Accounts - Opportunities
The email address of the user whose identify is being confirmed.

34. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
based on their profile
1 day
cause data loss
The designated weblead owner gets an email

35. You can map a custom lead field...
to a case
40
Standard User
View all data

36. We cannot create sharing rules on...
Google adwords
many to much
objects in a managed package
csv files

37. If a standard object is renamed - the reports are renamed based on...
Role settings
300
Workflow rules
the new label value

38. Campaigns and opportunities have a _____________ relationship.
Value is always required
denied
many to much
YEAR(date_c) =YEAR(today())

39. How many lead assignment rules can be active at one time?
1
Solution Manager
1 day
other formula fields

40. There are _________ to new picklist or multi-select picklist values for any field during a single import
except Campaign
Force.com
no limits
Line

41. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Skill requirements - Product categories - Customer types - Service levels
Accounts - Contacts - Leads - Solutions - and Custom objects
Rcord type
Show details and add events

42. The size limit for documents uploaded is...
parent.child relationships
3 or more hours per day
5 MB
Profile

43. Reports that must be used to create dashboard components.
many to many
Custom summary and matrix reports
Set thresholds for report analysis
many to much

44. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
Difference between workflow rule and workflow approval process
Solution Manager
Marketing User

45. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
The Marketing User profile
Business Hours
Create a report
1

46. Dated exchange rates can be set in the time range of...
YEAR(date_c) =YEAR(today())
denied
own a record and not see it
As short as a day and as long as a forever

47. Sharing rules can be formed on the following except...
The user is not able to edit it because it is read-only
Objects on managed packages
references another summary formula
Marketing User

48. Page Layout - Field level security - Record Types
must be between 5 and 50
components of a profile
Custom Field
Solution Manager

49. To edit opportunity permission - where would you make the change?
Case
Profile
50000
the new label value

50. A custom multi-select pick list cannot be a...
Insert - update - upsert - delete
250
300
controlling field for a dependent field