Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. During a lead import - you can choose to enable ___________ as part of the import.
system administrator
Use cases for Case Hierarchies
500
active assignment rules

2. Conditional highlighting is used only in...
One solution field
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
many to much
summary and matrix

3. Campaigns and opportunities have a _____________ relationship.
own a record and not see it
many to much
The running user does not have access to the dashboard folder
Rules and the use of Email Templates

4. A custom lead field can be mapped to...
in activity history
One solution field
300
Fiscal year - Licenses - Language - locale - time zones

5. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
cause data loss
Profile
User setting
The Marketing User check box on the user profile page

6. What is true about managed packages?
They are upgradeable
Case
no limits
before it is saved in Salesforce

7. When is it appropriate to use the Import Wizard vs. the Data Loader?
The user is not able to edit it because it is read-only
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
an error report after the loading
no limits

8. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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9. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
250
Profile controls
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Components of the Console Tab

10. Can only view records
Read-Only
Campaign Member or Contact Role
Metric and gauge
salesforce.com portal

11. A custom summary formula cannot reference ____________ in an object.
able to delete accounts
other formula fields
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Give a list of campaigns that influenced the user

12. Record types are used to implement custom business processes by associating them to specific
Page layouts
cause data loss
A running user
Forecasts

13. Recycle bin houses deleted data for...
Objects on managed packages
250
Solutions - Accounts - Opportunities
30 days

14. Record types are not available in...
the Professional Edition
To use Case Queues to manage Cases
make a field required
own a record and not see it

15. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
User can log out all unsaved data is lost
To use Case Queues to manage Cases
territory management

16. When is a custom object created?
To capture unique data of the business
They are upgradeable
Case tasks
Contacts

17. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
components of a profile
None of the users
Use cases for Web-to-Case
The user loses all unsaved data after terminating the session

18. What can stop a scheduled report-dashboard run?
5 MB
The running user does not have access to the dashboard folder
be shared
lead conversion

19. Dated exchange rates can be set in the time range of...
based on their profile
multiple record types
As short as a day and as long as a forever
link to report

20. What is the role of Primary Object when creating custom report types?
must be between 5 and 50
To use Case Queues to manage Cases
Standard Field
To let the user select values in the view picklist

21. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Profile
Rcord type
lead assignment rule
controlling field for a dependent field

22. Charts - Tables - Metrics - Gauge
automatically maps
Rules and the use of Email Templates
dashboard components
Summary or matrix (with at least one level of grouping)

23. A custom multi-select pick list cannot be a...
dashboard components
controlling field for a dependent field
link to report
30 days

24. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
summary and matrix
Use cases for Email-to-Case
delete the field
System Administrator

25. What does a company profile contain?
search for public tags
Sales Cloud
Insert - update - upsert - delete
Fiscal year - Licenses - Language - locale - time zones

26. A role controls __________ that users have to an organization's data.
Google adwords
make a field required
the level of visibility
Force.com

27. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
build a custom forecast for the same
The Marketing User profile
before it is saved in Salesforce

28. An online form to capture lead information - Email template response content published on your web site.
Queue
web-to-lead
Custom Field
One solution field

29. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Custom Field
Hire date
the level of visibility
a campaign member

30. Picklist dependency rules are __________ during import.
Accounts to Opportunities - or Contacts to Cases
User can log out all unsaved data is lost
not enforced
Territory Management

31. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
can be different users
std price book or a price book
Edit and Read opportunity

32. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
View the account - Edit the account
Case tasks
Summary or matrix (with at least one level of grouping)

33. List Dashboard component types
Insert - update - upsert - delete
All users
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Metric - table - gauge - chart - S-Control - VF page

34. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Export to excel
Ideas
folder access level
None of the users

35. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
They are upgradeable
Workflows
To display extended web content on SF window
version control capabilities

36. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
based on their profile
Marketing -Call Center
YEAR(date_c) =YEAR(today())
List view

37. Calendar and Task Activities are both...
tasks scheduled calendar events
Hire Date
objects in a managed package
the record is saved/updated

38. What is the use of campaign influence feature on oportunities?
forecast role hierarchy
Give a list of campaigns that influenced the user
rollup summary field
The user loses all unsaved data after terminating the session

39. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Campaign Member or Contact Role
Give a list of campaigns that influenced the user
Create a report
search for public tags

40. Where would you make changes in order to make default tabs visible?
link to report
make a field required
an error report after the loading
User setting

41. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Accounts to Opportunities - or Contacts to Cases
List view
Workflows
Ideas

42. You can map a single column from the csv file to...
As short as a day and as long as a forever
multiple fields in SFDC
Difference between workflow rule and workflow approval process
summary and matrix reports

43. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
Edit on solution
The designated weblead owner gets an email
Workflows

44. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
Salesforce ID
View all data
Edit on solution

45. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
delete the field
links two objects together
denied
To display extended web content on SF window

46. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
your organization's workflow
denied
Lead - Contact - Solution
territory management

47. What data can you request for in the weekly data export?
System Administrator profile and Marketing User Profile (import Leads)
All organization data
The running user does not have access to the dashboard folder
As short as a day and as long as a forever

48. Users with access to opportunities as sales team members cannot...
different types of sharing rules
active assignment rules
extend sharing for those records
no limits

49. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
Territory Management
Account - Contacts - Opportunities
in activity history

50. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Standard User
Edit on solution
The email address of the user whose identify is being confirmed.
Edit and Read opportunity