Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A role controls __________ that users have to an organization's data.






2. Users with access to opportunities as sales team members cannot...






3. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






4. Where would you make changes in order to make default tabs visible?






5. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






6. Changing the data type of an existing custom field can cause data loss while changing to...






7. What objects may be imported or updated using the Import Wizard?






8. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






9. Who can view campaigns?






10. It is possible for a user to...






11. Which information not captured on user record in Salesforce?






12. Managed package is always...






13. If the lead has a record type - the default record type of the new owner is assigned to records created during...






14. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






15. Create ads that display on search engines is possible in SFDC using...






16. We cannot create sharing rules on...






17. As an admin - you can schedule regular data imports...






18. Partner Portal: Users login to the web portal rather than through the...






19. A custom summary formula cannot reference ____________ in an object.






20. Field level security cannot be used to...






21. The ____________ is a custom field that aggregates child record information in to the parent record.






22. What is the number of values allowed in dependent pick list?






23. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






24. If using customizable forecasting - there is a seperate...






25. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






26. List the functions of the Data Loader






27. What data can you request for in the weekly data export?






28. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






29. Permission to add a category to a solution require which permission






30. Dated exchange rates can be set in the time range of...






31. How many Editions are there in SFDC?






32. Used to escalate a case if it has not been resolved within a specified period of time.






33. Conditional highlighting is used only in...






34. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






35. Record types are used to implement custom business processes by associating them to specific






36. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






37. List Dashboard component types






38. ____________ is available for custom fiscal years.






39. Which salesforce.com feature allows the org to capture ROI on online advertising?






40. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






41. Standard User Permissions + can edit - approve - activate and delete contracts






42. The # of business hours that can be set for the organization to operate






43. Standard picklist fields can be controlling fields but...






44. A _____________ cannot be the controlling field for a dependent field.






45. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






46. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






47. Standard User Permissions + can import leads for the organization






48. Author and the owner do not have the...






49. _____________can import a maximum of 500 account records in a session.






50. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location