Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A record of contact with customer support. A customer is reporting a problem or asking a question.






2. Field level security cannot be used to...






3. Why do you create a web tab?






4. List the type of case queues commonly used by call centers.






5. A person account is different from a business account because...






6. ____________ is available for custom fiscal years.






7. Custom summary formula on report...






8. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






9. A lead has been converted. Where can we find the campaigns associated with it?






10. Changing the data type of an existing custom field can cause data loss while changing to...






11. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






12. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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13. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






14. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






15. Allows you to define different sets of picklist values for both standard and custom picklist.






16. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






17. The account owner - opportunit owners - and case owners...






18. As a ________________ you can create page layout in the console and assign it to profiles.






19. What can a user do an account record that has been manually shard read/write with him/her?






20. Which information not captured on user record in Salesforce?






21. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






22. Standard User Permissions + can edit - approve - activate and delete contracts






23. What is Salesforce?






24. Partner Portal: Users login to the web portal rather than through the...






25. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






26. How does the Import Wizard perform matching when updating records?






27. What does a company profile contain?






28. In order to implement more than one business process - ____________must also be implemented.






29. Create ads that display on search engines is possible in SFDC using...






30. Which of these are inherited from objects on homepage in a console layout?






31. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






32. Sharing rule: ________ that grant access to groups of users.






33. When a case is deleted - following are deleted except






34. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






35. Users with access to opportunities as sales team members cannot...






36. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






37. An online form to capture lead information - Email template response content published on your web site.






38. A workflow alert cannot be tracked...






39. A _____________ cannot be the controlling field for a dependent field.






40. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






41. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






42. Personal tags cannot...






43. Which one of these may be a controlling field and a dependent field?






44. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






45. When is it appropriate to use the Import Wizard vs. the Data Loader?






46. Calendar and Task Activities are both...






47. Name three sources from which cases can be created.






48. Recycle bin houses deleted data for...






49. What is the role of Primary Object when creating custom report types?






50. You can create _____________ directly from the csv import file.