Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is conditional highlighting for reports?
Set thresholds for report analysis
Read-Only
3 or more hours per day
conditional highlighting

2. Custom objects are...
Rcord type
reportable
version control capabilities
controlling field for a dependent field

3. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
To let the user select values in the view picklist
Use cases for Email-to-Case
List view
Marketing User

4. How does the Import Wizard perform matching when updating records?
Salesforce ID
To use Case Queues to manage Cases
to a case
3

5. To edit opportunity permission - where would you make the change?
5 MB
All organization data
Profile
Case Auto-Response Rule

6. A record of contact with customer support. A customer is reporting a problem or asking a question.
Basically - the Gmail model - all you data is stored on servers
Case
System Administrator
used on an oppy

7. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
Any user can view all records that the running user role can view
except Campaign
Field level security

8. You can map a custom lead field...
250
4000
to a case
calculations on summary fields

9. Which is not a standard business object?
objects in a managed package
parent.child relationships
Opportunity campaign related list - Contact campaign related list
Ideas

10. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
Permissions
Use cases for Email-to-Case
The user loses all unsaved data after terminating the session

11. Partner Portal: Users login to the web portal rather than through the...
Accounts to Opportunities - or Contacts to Cases
salesforce.com portal
To use a Case Assignment
Custom picklist

12. Dated exchange rates can be set in the time range of...
make a field required
As short as a day and as long as a forever
different types of sharing rules
Edit and Read opportunity

13. Custom fiscal year works on a define once and...
One solution field
use everywhere rule
Read-Only
able to upgrade to other version

14. ______________ will not give access to opportunity records that was previously a restricted account.
different types of sharing rules
Adding a user to the sales team group
using the data loader
Queue

15. We cannot create sharing rules on...
Marketing User
objects in a managed package
Set thresholds for report analysis
build a custom forecast for the same

16. In list view enhancements - users cannot export list results to...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
csv files
routed to a default lead creator via email
Contacts

17. Picklist dependency rules are __________ during import.
number from percentage
not enforced
Default Locale - Default Language - Default Time Zone
Insert - update - upsert - delete

18. It is possible for a user to...
own a record and not see it
many to much
To let the user select values in the view picklist
Set thresholds for report analysis

19. Name three sources from which cases can be created.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Call Support - Call Sales - Log a case online - Email Support
The designated weblead owner gets an email
All users

20. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Show details and add events
Profile
std price book or a price book
50000

21. While scheduling an email reports user specifies all except...
link to report
make a field required
Edit and Read opportunity
Mini Page Layout

22. Why do you create a web tab?
Case Auto-Response Rule
To display extended web content on SF window
Territory Management
using the data loader

23. Which one of these may be a controlling field and a dependent field?
Custom picklist
The running user does not have access to the dashboard folder
Line
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

24. ____________ is available for custom fiscal years.
Custom forecasting
Case Auto-Response Rule
To capture unique data of the business
Profile

25. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Solutions - Accounts - Opportunities
A tab that combines a list view and related records into one screen with different frames.
lead conversion
to a case

26. What is the use of campaign influence feature on oportunities?
Rules and the use of Email Templates
Give a list of campaigns that influenced the user
Use cases for Case Hierarchies
User can log out all unsaved data is lost

27. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Solutions - Accounts - Opportunities
Role settings
50000
The Marketing User profile

28. Managed package is always...
build a custom forecast for the same
lead assignment rule
Case Auto-Response Rule
able to upgrade to other version

29. Page Layout - Field level security - Record Types
lead assignment rule
components of a profile
Queue
The running user does not have access to the dashboard folder

30. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
web-to-lead
references another summary formula
Custom objects - Field level security
Edit on solution

31. _____________can import a maximum of 500 account records in a session.
Default Locale - Default Language - Default Time Zone
Standard users
Metric and gauge
Case Auto-Response Rule

32. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
based on their profile
One solution field
Google adwords
Profile

33. What data can you export out of SFDC?
not dependent fields
API
Marketing User
All organization data

34. History tracking can be performed on the following standard objects except...
forecast role hierarchy
300
Rcord type
Forecasts

35. Available out of box - cannot be deleted (You can change the label name).
Custom forecasting
Standard Field
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
User can log out all unsaved data is lost

36. Specifying a "running user" in dashboard means...
Automated rules
Any user can view all records that the running user role can view
Rcord type
1 day

37. A person account is different from a business account because...
based on their profile
All organization data
can be different users
There is only one record type in person account - There is no contact related list in person account

38. Conditional formatting is available for...
Value is always required
conditional highlighting
dashboard components
Summary and table

39. Salesforce for Microsoft Outlook is which type of client?
tasks scheduled calendar events
API
not enforced
Role settings

40. If a standard object is renamed - the reports are renamed based on...
User can log out all unsaved data is lost
To use a Case Assignment
the new label value
calculations on summary fields

41. The maximum # of time trigger actions
40
Account - Contacts - Opportunities
automatically maps
different types of sharing rules

42. A delegated approver can revoke a...
folder access level
previously approved process
API
Any user can view all records that the running user role can view

43. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Custom Field
View the account - Edit the account
Accounts - Contacts - Leads - Solutions - and Custom objects
IP address is unknown

44. Custom summary formulas are...
Force.com
calculations on summary fields
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
must be between 5 and 50

45. You can create _____________ directly from the csv import file.
own a record and not see it
Give a list of campaigns that influenced the user
Marketing -Call Center
parent.child relationships

46. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Use cases for Case Hierarchies
able to upgrade to other version
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
User setting

47. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
50000
Custom picklist
std price book or a price book
User can log out all unsaved data is lost

48. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Hire Date
system administrator
Forecasts
Edit and Read opportunity

49. What does a company profile contain?
300
Basically - the Gmail model - all you data is stored on servers
Fiscal year - Licenses - Language - locale - time zones
Salesforce ID

50. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
Forecasts
Configure the settings and rules for Case processing - including Business Hours - and Escalation
They are upgradeable