Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the limit on the compiled size of the formula field?
4k
Workflow rules
To capture unique data of the business
5 MB

2. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Read-Only
the level of visibility
To use Case Queues to manage Cases
Case

3. _____________can import a maximum of 500 account records in a session.
Use cases for Case Hierarchies
Standard users
many to many
Force.com

4. Determines the level of access to the dashboard data
the new label value
Tabular reports
A running user
Custom forecasting

5. Standard objects examples
Value is always required
be shared
One solution field
Solutions - Accounts - Opportunities

6. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Territory Management
Case Auto-Response Rule
Export to excel
System Administrator profile and Marketing User Profile (import Leads)

7. The maximum number of values allowed in a controlling field.
calculations on summary fields
Marketing User
300
All organization data

8. A role controls __________ that users have to an organization's data.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
territory management
the level of visibility
Custom picklist

9. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Contacts
Metric - table - gauge - chart - S-Control - VF page
To use the campaign import wizards
Salesforce CRM workflow

10. Name three settings on the Company Information page that administrators can edit.
std price book or a price book
folder access level
Use cases for Web-to-Case
Default Locale - Default Language - Default Time Zone

11. Applications are built on which platform?
Case Escalation Rule
Permissions
Force.com
Summary or matrix (with at least one level of grouping)

12. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
make a field required
500
a campaign member

13. In list view enhancements - users cannot export list results to...
csv files
Marketing User
List view
1

14. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
Territory Management
Case Escalation Rule
Google

15. All existing custom objects that were previously deployed will still be deployed when you....
Standard Field
upgrade a managed application
Metric and gauge
Google

16. Which graphs rely on grand total for dashboards?
View all data
Metric and gauge
Rcord type
IP address is unknown

17. Your recycle bin record limit is _____times the MBs in your general storage
Create a report
250
Master-detail - many-to-many - lookup - hierarchical
Manage public documents

18. How many Editions are there in SFDC?
not dependent fields
5
previously approved process
List view

19. Page layouts are assigned to users based on...
4k
Role settings
The user is not able to edit it because it is read-only
View the account - Edit the account

20. An account team can be added by all except...
User can log out all unsaved data is lost
Marketing User
anyone in the team
the Professional Edition

21. You can delete the _____________ that is on an oppy.
the record is saved/updated
std price book or a price book
Fiscal year - Licenses - Language - locale - time zones
Profile

22. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
based on their profile
Case queue
search for public tags

23. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
parent.child relationships
50000
Elements within a Page Layout
Case

24. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
5 MB
YEAR(date_c) =YEAR(today())
Automated rules
The user loses all unsaved data after terminating the session

25. Field level security cannot be used to...
the new label value
make a field required
All organization data
used on an oppy

26. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Hire date
Value is always required
User can log out all unsaved data is lost
make a field required

27. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
250
Salesforce and Marketing Automation - Customer Support Management
using the data loader

28. Used to escalate a case if it has not been resolved within a specified period of time.
Fiscal year - Licenses - Language - locale - time zones
web-to-lead
Use cases for Web-to-Case
Case Escalation Rule

29. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
the Professional Edition
Download AppExchange Packages
Field level security

30. You can use _______________ for summary and matrix reporting only.
Case queue
controlling field for a dependent field
The designated weblead owner gets an email
conditional highlighting

31. When is a custom object created?
To use Case Queues to manage Cases
View the account - Edit the account
dashboard components
To capture unique data of the business

32. Sharing rule: ________ that grant access to groups of users.
Ideas
denied
Automated rules
many to many

33. An online form to capture lead information - Email template response content published on your web site.
Value is always required
web-to-lead
The user is not able to edit it because it is read-only
Any user can view all records that the running user role can view

34. Which of the following does not need business process?
parent.child relationships
using the custom summary field
Accounts to Opportunities - or Contacts to Cases
Contacts

35. How many lead assignment rules can be active at one time?
List view
1
User setting
250

36. When you configure search settings for your organization - the new value...
Custom picklist
used on an oppy
must be between 5 and 50
Hire date

37. Inline editing updates the field when...
Gets assigned to lead owner's territory
Metric - table - gauge - chart - S-Control - VF page
folder access level
the record is saved/updated

38. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
5 MB
own a record and not see it
All users of SFDC who have access to campaigns objects
a campaign member

39. Field level security cannot be used to...
folder access level
Value is always required
make a field required
30 days

40. Custom fiscal year works on a define once and...
The Marketing User profile
Edit and Read opportunity
use everywhere rule
the level of visibility

41. Name the standard applications in the list.
View the account - Edit the account
links two objects together
previously approved process
Marketing -Call Center

42. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
salesforce.com portal
Profile
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Components of the Console Tab

43. Custom objects are...
reportable
Create a report
All organization data
links two objects together

44. A workflow alert cannot be tracked...
tasks scheduled calendar events
in activity history
None of the users
To let the user select values in the view picklist

45. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
controlling field for a dependent field
Territory Management
To use a Case Assignment

46. In order to implement more than one business process - ____________must also be implemented.
multiple record types
30 days
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Profile controls

47. Error on failed web to lead validation is...
references another summary formula
routed to a default lead creator via email
Components of the Console Tab
active assignment rules

48. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
version control capabilities
reportable
Default Locale - Default Language - Default Time Zone

49. Specifying a "running user" in dashboard means...
Marketing User
Territory Management
Any user can view all records that the running user role can view
Create on solution

50. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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