Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Where would you make changes in order to make default tabs visible?






2. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






3. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






4. What data can you request for in the weekly data export?






5. Sharing rule: ________ that grant access to groups of users.






6. What is Salesforce?






7. Opportunities and quotes are a part of which cloud?






8. How does the Import Wizard perform matching when updating records?






9. A custom summary formula cannot reference ____________ in an object.






10. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






11. What is true about look up relationships?






12. Used to escalate a case if it has not been resolved within a specified period of time.






13. ______________ will not give access to opportunity records that was previously a restricted account.






14. Record types are used to implement custom business processes by associating them to specific






15. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






16. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






17. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






18. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


19. A lead has been converted. Where can we find the campaigns associated with it?






20. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






21. Partner Portal: Users login to the web portal rather than through the...






22. Standard User Permissions + can import leads for the organization






23. Salesforce for Microsoft Outlook is which type of client?






24. As an admin - you can schedule regular data imports...






25. The maximum # of time trigger actions






26. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






27. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






28. Which one of these may be a controlling field and a dependent field?






29. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






30. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






31. List the functions of the Data Loader






32. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






33. Who can view a campaign in SFDC?






34. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






35. Your recycle bin record limit is _____times the MBs in your general storage






36. An account team can be added by all except...






37. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






38. Recycle bin houses deleted data for...






39. As a ________________ you can create page layout in the console and assign it to profiles.






40. A person account is different from a business account because...






41. Give an example of where a junction object is used between standard objects.






42. Who can import data for all users?






43. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






44. Super User - Can customize and administer the application






45. Error on failed web to lead validation is...






46. Standard objects examples






47. List the places where Currency is specified






48. Can only view records






49. Show up to 2000 records in the record count display - Print up to 1000 records in print view






50. What is the number of values allowed in dependent pick list?