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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
many to many
based on their profile
Workflows
5 MB

2. Name three settings on the Company Information page that administrators can edit.
multiple record types
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Default Locale - Default Language - Default Time Zone
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

3. The maximum # of time trigger actions
Master-detail - many-to-many - lookup - hierarchical
40
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

4. Record types are used to implement custom business processes by associating them to specific
All organization data
own a record and not see it
lead conversion
Page layouts

5. May be used to group related cases - or to split one case into many different parts.
The Marketing User check box on the user profile page
Use cases for Case Hierarchies
Export to excel
300

6. How does the Import Wizard perform matching when updating records?
Salesforce ID
Use cases for Web-to-Case
summary and matrix reports
anyone in the team

7. What is true about look up relationship?
Value is always required
the recycle bin
Use cases for Web-to-Case
make a field required

8. You can create _____________ directly from the csv import file.
Sales Team Role
parent.child relationships
Read-Only
Queue

9. Records in _____________ do not count against your organization's storage limits.
The designated weblead owner gets an email
Permissions
Role settings
the recycle bin

10. Calendar and Task Activities are both...
Show details and add events
Standard Field
tasks scheduled calendar events
Elements within a Page Layout

11. Author and the owner do not have the...
lead assignment rule
same access to the document
system administrator
must be between 5 and 50

12. We cannot create sharing rules on...
in activity history
objects in a managed package
summary and matrix
upgrade a managed application

13. Standard User Permissions + can import leads for the organization
Account - Contacts - Opportunities
controlling field for a dependent field
Marketing User
Google adwords

14. As an admin - you can schedule regular data imports...
Elements within a Page Layout
using the data loader
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Role settings

15. If using customizable forecasting - there is a seperate...
Contract Manager
different types of sharing rules
objects in a managed package
forecast role hierarchy

16. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
Metric - table - gauge - chart - S-Control - VF page
cause data loss
Elements within a Page Layout

17. A person account is different from a business account because...
conditional highlighting
links two objects together
Summary and table
There is only one record type in person account - There is no contact related list in person account

18. Conditional highlighting is used only in...
an error report after the loading
None of the users
to a case
summary and matrix

19. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
references another summary formula
The Marketing User check box on the user profile page
Insert - update - upsert - delete

20. List Dashboard component types
50000
not enforced
Metric - table - gauge - chart - S-Control - VF page
able to delete accounts

21. What does a company profile contain?
The running user does not have access to the dashboard folder
be shared
Fiscal year - Licenses - Language - locale - time zones
Territory Management

22. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Case Escalation Rule
one language at a time
the new label value

23. Name the standard applications in the list.
Create on solution
Page layouts
Marketing -Call Center
Line

24. Opportunities and quotes are a part of which cloud?
controlling field for a dependent field
Sales Cloud
Custom objects - Field level security
Tabular reports

25. A record of contact with customer support. A customer is reporting a problem or asking a question.
the record is saved/updated
Case
IP address is unknown
denied

26. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
using the data loader
Unlimited
As short as a day and as long as a forever
Tabular reports

27. List the places where Currency is specified
Standard User
components of a profile
The Marketing User profile
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

28. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
denied
All organization data
Use cases for Email-to-Case
Line

29. What data can you export out of SFDC?
All organization data
Gets assigned to lead owner's territory
Call Support - Call Sales - Log a case online - Email Support
not enforced

30. The data loader can load all objects - including custom objects - It generates...
Skill requirements - Product categories - Customer types - Service levels
Territory Management
an error report after the loading
Manage Letterheads - Manage Public Templates - Edit HTML Templates

31. Custom summary formula on report...
web-to-lead
Use cases for Web-to-Case
The user is not able to edit it because it is read-only
references another summary formula

32. The documents tab does not contain...
Custom summary and matrix reports
version control capabilities
Insert - update - upsert - delete
based on their profile

33. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
std price book or a price book
5 MB
Metric - table - gauge - chart - S-Control - VF page
YEAR(date_c) =YEAR(today())

34. A custom multi-select pick list cannot be a...
multiple fields in SFDC
Force.com
300
controlling field for a dependent field

35. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
5
used on an oppy
to a case

36. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
5 MB
Manage public documents
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

37. Which of the following does not need business process?
extend sharing for those records
Contacts
build a custom forecast for the same
300

38. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Sales Cloud
The designated weblead owner gets an email
lead assignment rule
before it is saved in Salesforce

39. Standard User Permissions + can manage published solutions + can manage solution categories
calculations on summary fields
Solution Manager
Fiscal year - Licenses - Language - locale - time zones
Elements within a Page Layout

40. Give an example of where a junction object is used between standard objects.
calculations on summary fields
Standard users
Campaign Member or Contact Role
csv files

41. Create ads that display on search engines is possible in SFDC using...
All users of SFDC who have access to campaigns objects
Google
previously approved process
Profile controls

42. Which information not captured on user record in Salesforce?
4k
Case queue
Hire Date
All users of SFDC who have access to campaigns objects

43. Can only view records
All users of SFDC who have access to campaigns objects
All organization data
Fiscal year - Licenses - Language - locale - time zones
Read-Only

44. When you configure search settings for your organization - the new value...
must be between 5 and 50
Skill requirements - Product categories - Customer types - Service levels
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
rollup summary field

45. A delegated approver can revoke a...
Standard users
Field level security
Create on solution
previously approved process

46. You can modify the contents of a folder if the ______________ is set to read/write.
delete the field
Marketing User
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
folder access level

47. Page layouts are assigned to users based on...
5 MB
Hire date
Set thresholds for report analysis
Role settings

48. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
own a record and not see it
5 MB

49. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
the new label value
Workflows
previously approved process

50. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
Rules and the use of Email Templates
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Opportunity campaign related list - Contact campaign related list

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Salesforce Certification

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