Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In order to implement more than one business process - ____________must also be implemented.
rollup summary field
Salesforce CRM workflow
multiple record types
summary and matrix reports

2. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
automatically maps
upgrade a managed application
version control capabilities

3. When a case is deleted - following are deleted except
250
To use a Case Assignment
Case tasks
Salesforce CRM workflow

4. Where would you make changes in order to make default tabs visible?
All users of SFDC who have access to campaigns objects
User setting
Standard users
log in to SFDC Profile

5. Users with access to opportunities as sales team members cannot...
Standard Field
controlling field for a dependent field
extend sharing for those records
250

6. May be used to group related cases - or to split one case into many different parts.
to a case
Use cases for Case Hierarchies
IP address is unknown
cause data loss

7. The data loader can load all objects - including custom objects - It generates...
Google
an error report after the loading
Summary and table
Profile

8. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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9. How would an administrator modify lookup records in a console layout?
Mini Page Layout
upgrade a managed application
references another summary formula
List view

10. If using customizable forecasting - there is a seperate...
View all data
delete the field
references another summary formula
forecast role hierarchy

11. Personal tags cannot...
User can log out all unsaved data is lost
300
be shared
the recycle bin

12. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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13. A lead has been converted. Where can we find the campaigns associated with it?
Manage public documents
Opportunity campaign related list - Contact campaign related list
Create on solution
Set thresholds for report analysis

14. The size limit for documents uploaded is...
Metric - table - gauge - chart - S-Control - VF page
5 MB
System Administrator
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

15. A workflow alert cannot be tracked...
Rules and the use of Email Templates
in activity history
Page layouts
Components of the Console Tab

16. Inline editing updates the field when...
the record is saved/updated
Value is always required
Hire date
csv files

17. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Page layouts
System Administrator profile and Marketing User Profile (import Leads)
make a field required

18. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
Role settings
1
Metric - table - gauge - chart - S-Control - VF page

19. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
The designated weblead owner gets an email
The running user does not have access to the dashboard folder
1 day
Edit and Read opportunity

20. Who can import data for all users?
Fiscal year - Licenses - Language - locale - time zones
own a record and not see it
System Administrator profile and Marketing User Profile (import Leads)
using the data loader

21. Which report formats must be used to create dashboard components?
Give a list of campaigns that influenced the user
Summary or matrix (with at least one level of grouping)
can be different users
Campaign Member or Contact Role

22. Which one of these may be a controlling field and a dependent field?
5
using the data loader
Custom picklist
Salesforce CRM workflow

23. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Workflow rules
50000
When a Lead is converted
be shared

24. We cannot create sharing rules on...
Queue
calculations on summary fields
objects in a managed package
links two objects together

25. As an admin - you can schedule regular data imports...
User can log out all unsaved data is lost
except Campaign
using the data loader
Business Hours

26. Who can view a campaign in SFDC?
own a record and not see it
4000
All users of SFDC who have access to campaigns objects
Rcord type

27. Which of the following does not need business process?
Contacts
Case Escalation Rule
System Administrator
able to upgrade to other version

28. Sharing rules can be formed on the following except...
Case Escalation Rule
calculations on summary fields
Objects on managed packages
make a field required

29. What is the salesforce Console?
Salesforce CRM workflow
previously approved process
Rules and the use of Email Templates
A tab that combines a list view and related records into one screen with different frames.

30. What data can you request for in the weekly data export?
Custom picklist
Show details and add events
the level of visibility
All organization data

31. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
no limits
not enforced
Any user can view all records that the running user role can view

32. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
To display extended web content on SF window
5
different types of sharing rules
Difference between workflow rule and workflow approval process

33. Managed package is always...
able to upgrade to other version
Case Auto-Response Rule
summary and matrix
an error report after the loading

34. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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35. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Forecasts
using the custom summary field
4000
Rules and the use of Email Templates

36. It is possible for a user to...
Salesforce ID
API
Automated rules
own a record and not see it

37. List the type of case queues commonly used by call centers.
As short as a day and as long as a forever
Summary or matrix (with at least one level of grouping)
Skill requirements - Product categories - Customer types - Service levels
Rules and the use of Email Templates

38. Opportunities and quotes are a part of which cloud?
Sales Cloud
When a Lead is converted
Automated rules
build a custom forecast for the same

39. What is the number of values allowed in dependent pick list?
As short as a day and as long as a forever
300
Use cases for Web-to-Case
salesforce.com portal

40. Field level security cannot be used to...
an error report after the loading
API
make a field required
Profile controls

41. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
List view
the record is saved/updated
used on an oppy

42. The account owner - opportunit owners - and case owners...
Download AppExchange Packages
can be different users
Default Locale - Default Language - Default Time Zone
Contacts

43. Software-as-a-service (SaaS) model
300
Basically - the Gmail model - all you data is stored on servers
Forecasts
the level of visibility

44. Users can _____________ from the sidebar and advanced search
Metric - table - gauge - chart - S-Control - VF page
search for public tags
can be different users
Manage Letterheads - Manage Public Templates - Edit HTML Templates

45. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Gets assigned to lead owner's territory
Contacts
4000
denied

46. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
5
Accounts - Contacts - Leads - Solutions - and Custom objects
Use cases for Web-to-Case
Standard User

47. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
parent.child relationships
List view
50000
Accounts to Opportunities - or Contacts to Cases

48. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
To let the user select values in the view picklist
cause data loss
View the account - Edit the account

49. Which graphs rely on grand total for dashboards?
web-to-lead
Metric and gauge
Google adwords
Configure the settings and rules for Case processing - including Business Hours - and Escalation

50. The documents tab does not contain...
be shared
active assignment rules
version control capabilities
300