Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Name three benefits of the cloud computing model.
Queue
routed to a default lead creator via email
log in to SFDC Profile
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

2. What is conditional highlighting for reports?
A running user
web-to-lead
must be between 5 and 50
Set thresholds for report analysis

3. How does the Import Wizard perform matching when updating records?
custom multi select picklist
conditional highlighting
5 MB
Salesforce ID

4. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
All users
3 or more hours per day
Create on solution
IP address is unknown

5. Dated exchange rates can be set in the time range of...
no limits
the level of visibility
As short as a day and as long as a forever
many to much

6. Inline editing updates the field when...
the record is saved/updated
Custom picklist
All users of SFDC who have access to campaigns objects
To capture unique data of the business

7. When a case is deleted - following are deleted except
Create on solution
Case tasks
log in to SFDC Profile
Case queue

8. You can then associate each business process with one or more record types and make it available to users...
Skill requirements - Product categories - Customer types - Service levels
3
the Professional Edition
based on their profile

9. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
controlling field for a dependent field
Difference between workflow rule and workflow approval process
calculations on summary fields
Ideas

10. Sharing rule: ________ that grant access to groups of users.
Automated rules
Standard User
Forecasts
no limits

11. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
Profile
Case queue
Forecasts

12. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
salesforce.com portal
Configure the settings and rules for Case processing - including Business Hours - and Escalation
denied
Google

13. Opportunities and quotes are a part of which cloud?
Accounts - Contacts - Leads - Solutions - and Custom objects
5 MB
5
Sales Cloud

14. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Contacts
Google adwords
To use the campaign import wizards
Workflow rules

15. A public group is a grouping of all except...
When a Lead is converted
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Summary or matrix (with at least one level of grouping)
Queue

16. The # of business hours that can be set for the organization to operate
Salesforce and Marketing Automation - Customer Support Management
Profile
Unlimited
None of the users

17. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
controlling field for a dependent field
the new label value
Edit and Read opportunity

18. Standard User Permissions + can edit - approve - activate and delete contracts
Create on solution
Salesforce and Marketing Automation - Customer Support Management
Contract Manager
50000

19. Custom fiscal year works on a define once and...
use everywhere rule
std price book or a price book
links two objects together
Google

20. You can create _____________ directly from the csv import file.
To capture unique data of the business
parent.child relationships
build a custom forecast for the same
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

21. You can delete the _____________ that is on an oppy.
All organization data
std price book or a price book
Sales Team Role
Forecasts

22. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
salesforce.com portal
5 MB
To let the user select values in the view picklist

23. As a ________________ you can create page layout in the console and assign it to profiles.
Solutions - Accounts - Opportunities
Field level security
based on their profile
system administrator

24. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
search for public tags
own a record and not see it
The email address of the user whose identify is being confirmed.

25. A custom multi-select pick list cannot be a...
links two objects together
Solutions - Accounts - Opportunities
Field level security
controlling field for a dependent field

26. A role controls __________ that users have to an organization's data.
The running user does not have access to the dashboard folder
A running user
Use cases for Email-to-Case
the level of visibility

27. What is the limit on the compiled size of the formula field?
Business Hours
4k
able to upgrade to other version
All organization data

28. Give an example of where a junction object is used between standard objects.
Standard User
your organization's workflow
Campaign Member or Contact Role
own a record and not see it

29. In list view enhancements - users cannot export list results to...
As short as a day and as long as a forever
in activity history
csv files
Field level security

30. A custom summary formula cannot reference ____________ in an object.
many to many
Summary and table
other formula fields
delete the field

31. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
forecast role hierarchy
Export to excel
salesforce.com portal
YEAR(date_c) =YEAR(today())

32. Standard User Permissions + can import leads for the organization
Marketing User
Manage public documents
Value is always required
before it is saved in Salesforce

33. You can map a single column from the csv file to...
To let the user select values in the view picklist
Give a list of campaigns that influenced the user
One solution field
multiple fields in SFDC

34. Standard picklist fields can be controlling fields but...
All users
1
many to much
not dependent fields

35. Super User - Can customize and administer the application
search for public tags
Profile
System Administrator
Download AppExchange Packages

36. Name three sources from which cases can be created.
System Administrator
Call Support - Call Sales - Log a case online - Email Support
links two objects together
Page layouts

37. Custom summary formulas are...
Accounts to Opportunities - or Contacts to Cases
calculations on summary fields
own a record and not see it
search for public tags

38. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
Skill requirements - Product categories - Customer types - Service levels
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
references another summary formula

39. Changing the data type of an existing custom field can cause data loss while changing to...
Queue
Mini Page Layout
number from percentage
different types of sharing rules

40. A custom lead field can be mapped to...
use everywhere rule
build a custom forecast for the same
One solution field
own a record and not see it

41. What data can you export out of SFDC?
except Campaign
custom multi select picklist
All organization data
Force.com

42. Give an example of a one-to many relationship between standard objects.
When a Lead is converted
other formula fields
Account - Contacts - Opportunities
Accounts to Opportunities - or Contacts to Cases

43. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
All organization data
API
the level of visibility

44. How many Editions are there in SFDC?
5
multiple record types
Workflow rules
Territory Management

45. Two options for restricting access via IP Ranges
Forecasts
the recycle bin
reportable
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

46. Where would you make changes in order to make default tabs visible?
User setting
Case tasks
Elements within a Page Layout
Case Auto-Response Rule

47. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Case Escalation Rule
To use a Case Assignment
IP address is unknown
A running user

48. Custom objects are...
Rules and the use of Email Templates
Salesforce CRM workflow
reportable
territory management

49. What is true about managed packages?
Edit on solution
They are upgradeable
Any user can view all records that the running user role can view
using the data loader

50. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
Case Auto-Response Rule
All organization data
extend sharing for those records