Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A delegated approver can revoke a...






2. How many roles can you create for your org?






3. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






4. ____________ is available for custom fiscal years.






5. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






6. Field level security cannot be used to...






7. You can create _____________ directly from the csv import file.






8. Give an example of a one-to many relationship between standard objects.






9. Which of these are inherited from objects on homepage in a console layout?






10. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






11. Opportunities and quotes are a part of which cloud?






12. You can modify the contents of a folder if the ______________ is set to read/write.






13. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






14. How would an administrator modify lookup records in a console layout?






15. When a case is deleted - following are deleted except






16. You can use _______________ for summary and matrix reporting only.






17. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






18. Field level security cannot be used to...






19. Why do you create a web tab?






20. The administrator wants to track data over a period of time. Which graph would he use?






21. Who can view a campaign in SFDC?






22. Can only view records






23. Specifying a "running user" in dashboard means...






24. If a standard object is renamed - the reports are renamed based on...






25. Page Layout - Field level security - Record Types






26. If the data validation at web to lead form fails - who will get the error report?






27. The # of business hours that can be set for the organization to operate






28. The maximum # of time trigger actions






29. Create ads that display on search engines is possible in SFDC using...






30. When is a custom object created?






31. Allows you to define different sets of picklist values for both standard and custom picklist.






32. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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33. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






34. Error on failed web to lead validation is...






35. Who can import data for all users?






36. To edit opportunity permission - where would you make the change?






37. Permission to add a category to a solution require which permission






38. Custom objects are...






39. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






40. You must create the business process before creating record types for each of these objects...






41. List Dashboard component types






42. Standard User Permissions + can import leads for the organization






43. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






44. Which salesforce.com feature allows the org to capture ROI on online advertising?






45. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






46. Where would you make changes in order to make default tabs visible?






47. Which information not captured on user record in Salesforce?






48. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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49. Campaigns and opportunities have a _____________ relationship.






50. Custom summary formula on report...