Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Allows you to define different sets of picklist values for both standard and custom picklist.






2. You can then associate each business process with one or more record types and make it available to users...






3. You can map a custom lead field to only one of the following objects at a single instance






4. Which graphs rely on grand total for dashboards?






5. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






6. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






7. If the lead has a record type - the default record type of the new owner is assigned to records created during...






8. The account owner - opportunit owners - and case owners...






9. What is the role of Primary Object when creating custom report types?






10. You can delete the _____________ that is on an oppy.






11. Where do active currencies live?






12. Author and the owner do not have the...






13. A record of contact with customer support. A customer is reporting a problem or asking a question.






14. When a case is deleted - following are deleted except






15. May be used to group related cases - or to split one case into many different parts.






16. All existing custom objects that were previously deployed will still be deployed when you....






17. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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18. You need which permission to specify a running user other than yourself?






19. Who can view campaigns?






20. Two options for restricting access via IP Ranges






21. Standard User Permissions + can manage published solutions + can manage solution categories






22. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






23. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






24. What does a company profile contain?






25. Sharing rules can be formed on the following except...






26. What is the salesforce Console?






27. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






28. Which information not captured on user record in Salesforce?






29. You can use _______________ for summary and matrix reporting only.






30. Users with access to opportunities as sales team members cannot...






31. The administrator wants to track data over a period of time. Which graph would he use?






32. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






33. Name three benefits of the cloud computing model.






34. If the data validation at web to lead form fails - who will get the error report?






35. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






36. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






37. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






38. A role has a ________ relationship with users.






39. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






40. Determines the level of access to the dashboard data






41. Standard picklist fields can be controlling fields but...






42. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






43. Partner Portal: Users login to the web portal rather than through the...






44. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






45. You can map a custom lead field...






46. List the type of case queues commonly used by call centers.






47. Page layouts are assigned to users based on...






48. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






49. What is Salesforce?






50. What information in the user record cannot be captured without a custom field?