Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is Salesforce?
components of a profile
links two objects together
a campaign member
Salesforce and Marketing Automation - Customer Support Management

2. Users can _____________ from the sidebar and advanced search
Google adwords
summary and matrix reports
Force.com
search for public tags

3. An online form to capture lead information - Email template response content published on your web site.
multiple record types
web-to-lead
Default Locale - Default Language - Default Time Zone
use everywhere rule

4. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Google
To let the user select values in the view picklist
Use cases for Web-to-Case
Hire Date

5. Can only view records
View all data
std price book or a price book
Sales Team Role
Read-Only

6. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
must be between 5 and 50
Edit on solution
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
calculations on summary fields

7. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
The designated weblead owner gets an email
Ideas
Profile
As short as a day and as long as a forever

8. History tracking can be performed on the following standard objects except...
Forecasts
controlling field for a dependent field
50000
API

9. You can map a custom lead field to only one of the following objects at a single instance
make a field required
many to many
Account - Contacts - Opportunities
The running user does not have access to the dashboard folder

10. List the functions of the Data Loader
Edit on solution
web-to-lead
Lead - Contact - Solution
Insert - update - upsert - delete

11. Which is not a standard business object?
System Administrator
Ideas
Unlimited
Edit on solution

12. What data can you request for in the weekly data export?
The running user does not have access to the dashboard folder
Hire date
Contacts
All organization data

13. A custom summary formula cannot reference ____________ in an object.
Contacts
Google adwords
other formula fields
5 MB

14. Personal tags cannot...
Ideas
in activity history
be shared
objects in a managed package

15. Business process is available in following objects: _______________
To capture unique data of the business
The Marketing User check box on the user profile page
parent.child relationships
Lead - Contact - Solution

16. During a lead import - you can choose to enable ___________ as part of the import.
There is only one record type in person account - There is no contact related list in person account
Rcord type
active assignment rules
Business Hours

17. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
All users
Components of the Console Tab
Page layouts
anyone in the team

18. Page Layout - Field level security - Record Types
using the custom summary field
Configure the settings and rules for Case processing - including Business Hours - and Escalation
components of a profile
Difference between workflow rule and workflow approval process

19. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Fiscal year - Licenses - Language - locale - time zones
upgrade a managed application
cause data loss
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

20. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
One solution field
The user loses all unsaved data after terminating the session
own a record and not see it

21. Reports that must be used to create dashboard components.
To use Case Queues to manage Cases
Master-detail - many-to-many - lookup - hierarchical
Custom summary and matrix reports
Show details and add events

22. Used to escalate a case if it has not been resolved within a specified period of time.
Account - Contacts - Opportunities
Case Escalation Rule
IP address is unknown
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

23. Software-as-a-service (SaaS) model
Workflows
300
Download AppExchange Packages
Basically - the Gmail model - all you data is stored on servers

24. Page layouts are assigned to users based on...
Create a report
Sales Cloud
Edit and Read opportunity
Role settings

25. A role controls __________ that users have to an organization's data.
Summary and table
Use cases for Case Hierarchies
tasks scheduled calendar events
the level of visibility

26. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
To display extended web content on SF window
Queue
4000

27. _____________can import a maximum of 500 account records in a session.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
territory management
using the data loader
Standard users

28. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
To use a Case Assignment
build a custom forecast for the same
Page layouts
Google adwords

29. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Field level security
Custom Field
User can log out all unsaved data is lost
Use cases for Email-to-Case

30. Record types are not available in...
conditional highlighting
used on an oppy
Give a list of campaigns that influenced the user
the Professional Edition

31. How many Editions are there in SFDC?
Master-detail - many-to-many - lookup - hierarchical
folder access level
5
salesforce.com portal

32. Opportunities and quotes are a part of which cloud?
Manage public documents
Sales Cloud
One solution field
YEAR(date_c) =YEAR(today())

33. List the type of case queues commonly used by call centers.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Skill requirements - Product categories - Customer types - Service levels
300
A running user

34. If using customizable forecasting - there is a seperate...
Skill requirements - Product categories - Customer types - Service levels
forecast role hierarchy
used on an oppy
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

35. Name the standard applications in the list.
lead conversion
Objects on managed packages
Marketing -Call Center
Insert - update - upsert - delete

36. What is conditional highlighting for reports?
Permissions
Set thresholds for report analysis
Google adwords
Use cases for Web-to-Case

37. ______________ will not give access to opportunity records that was previously a restricted account.
controlling field for a dependent field
Difference between workflow rule and workflow approval process
Adding a user to the sales team group
Permissions

38. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
Hire date
other formula fields
many to many

39. If the data validation at web to lead form fails - who will get the error report?
Marketing User
able to delete accounts
Difference between workflow rule and workflow approval process
The designated weblead owner gets an email

40. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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41. In list view enhancements - users cannot export list results to...
Fiscal year - Licenses - Language - locale - time zones
csv files
able to delete accounts
Marketing -Call Center

42. What is the number of values allowed in dependent pick list?
Edit and Read opportunity
active assignment rules
None of the users
300

43. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Case queue
A running user
Case
To use the campaign import wizards

44. What is true about look up relationships?
Sales Team Role
custom multi select picklist
must be between 5 and 50
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

45. Which report formats must be used to create dashboard components?
4k
Lead - Contact - Solution
Summary or matrix (with at least one level of grouping)
not dependent fields

46. The size limit for documents uploaded is...
not enforced
Edit on solution
5 MB
Standard users

47. The size limit for documents uploaded is...
5 MB
All organization data
Forecasts
Sales Cloud

48. You can use _______________ for summary and matrix reporting only.
To use Case Queues to manage Cases
be shared
Standard Field
conditional highlighting

49. As an admin - you can schedule regular data imports...
using the data loader
tasks scheduled calendar events
cause data loss
same access to the document

50. A role has a ________ relationship with users.
5
many to much
many to many
Campaign Member or Contact Role