Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Recycle bin houses deleted data for...
Territory Management
can be different users
API
30 days

2. What is true about look up relationship?
Custom Field
Solution Manager
Role settings
Value is always required

3. Which of the following does not need business process?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Contacts
All users of SFDC who have access to campaigns objects
conditional highlighting

4. Give an example of where a junction object is used between standard objects.
A tab that combines a list view and related records into one screen with different frames.
references another summary formula
Permissions
Campaign Member or Contact Role

5. Why do you create a web tab?
Create on solution
To display extended web content on SF window
Contacts
web-to-lead

6. A custom multi-select pick list cannot be a...
used on an oppy
controlling field for a dependent field
Standard users
must be between 5 and 50

7. Calendar and Task Activities are both...
tasks scheduled calendar events
system administrator
std price book or a price book
Value is always required

8. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Field level security
Permissions
5 MB
forecast role hierarchy

9. You can use _______________ for summary and matrix reporting only.
conditional highlighting
system administrator
One solution field
Automated rules

10. Conditional highlighting is used only in...
Google
30 days
Default Locale - Default Language - Default Time Zone
summary and matrix

11. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
The email address of the user whose identify is being confirmed.
own a record and not see it
Automated rules

12. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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13. Records in _____________ do not count against your organization's storage limits.
the recycle bin
Forecasts
multiple fields in SFDC
can be different users

14. Page layouts are assigned to users based on...
Role settings
Forecasts
Hire Date
They are upgradeable

15. Salesforce for Microsoft Outlook is which type of client?
Solutions - Accounts - Opportunities
API
Case
Marketing -Call Center

16. What is Salesforce?
Salesforce CRM workflow
cause data loss
List view
Salesforce and Marketing Automation - Customer Support Management

17. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
active assignment rules
The email address of the user whose identify is being confirmed.
log in to SFDC Profile

18. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
Export to excel
Google
Marketing -Call Center

19. The size limit for documents uploaded is...
5 MB
Ideas
own a record and not see it
dashboard components

20. You can map a single column from the csv file to...
To display extended web content on SF window
multiple fields in SFDC
When a Lead is converted
Elements within a Page Layout

21. Managed package is always...
able to upgrade to other version
User setting
reportable
IP address is unknown

22. In conditional highlighting - how may maximum conditions are allowed per report?
version control capabilities
3
Sales Cloud
Profile

23. Custom objects are...
Set thresholds for report analysis
One solution field
reportable
build a custom forecast for the same

24. Sharing rule: ________ that grant access to groups of users.
There is only one record type in person account - There is no contact related list in person account
Automated rules
Marketing User
able to delete accounts

25. Name three benefits of the cloud computing model.
Fiscal year - Licenses - Language - locale - time zones
Marketing User
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Skill requirements - Product categories - Customer types - Service levels

26. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
5 MB
1
A tab that combines a list view and related records into one screen with different frames.

27. Available out of box - cannot be deleted (You can change the label name).
Contract Manager
Accounts - Contacts - Leads - Solutions - and Custom objects
5 MB
Standard Field

28. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
cause data loss
not dependent fields
Business Hours

29. What is true about look up relationships?
All organization data
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
previously approved process
Mini Page Layout

30. You can delete the _____________ that is on an oppy.
std price book or a price book
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
folder access level
Insert - update - upsert - delete

31. Business process is available in following objects: _______________
Lead - Contact - Solution
Role settings
parent.child relationships
Custom forecasting

32. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
YEAR(date_c) =YEAR(today())
build a custom forecast for the same
A tab that combines a list view and related records into one screen with different frames.
references another summary formula

33. List Dashboard component types
before it is saved in Salesforce
50000
Metric - table - gauge - chart - S-Control - VF page
calculations on summary fields

34. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
conditional highlighting
summary and matrix
in activity history

35. Where would you make changes in order to make default tabs visible?
User setting
Tabular reports
objects in a managed package
Mini Page Layout

36. When is a custom object created?
Tabular reports
To capture unique data of the business
links two objects together
must be between 5 and 50

37. Page Layout - Field level security - Record Types
Automated rules
Profile controls
Ideas
components of a profile

38. What is the use of campaign influence feature on oportunities?
5 MB
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Give a list of campaigns that influenced the user
Custom summary and matrix reports

39. Sharing rules can be formed on the following except...
One solution field
multiple fields in SFDC
Objects on managed packages
All users of SFDC who have access to campaigns objects

40. A workflow alert cannot be tracked...
5 MB
in activity history
Solutions - Accounts - Opportunities
Field level security

41. What does a company profile contain?
Use cases for Email-to-Case
Objects on managed packages
Fiscal year - Licenses - Language - locale - time zones
not enforced

42. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
number from percentage
Use cases for Web-to-Case
extend sharing for those records
Hire Date

43. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Master-detail - many-to-many - lookup - hierarchical
be shared

44. What is the limit on the compiled size of the formula field?
references another summary formula
System Administrator
territory management
4k

45. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
All users
Profile
Custom summary and matrix reports
None of the users

46. When is it appropriate to use the Import Wizard vs. the Data Loader?
As short as a day and as long as a forever
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
denied
build a custom forecast for the same

47. You can modify the contents of a folder if the ______________ is set to read/write.
The Marketing User check box on the user profile page
folder access level
To use the campaign import wizards
Standard Field

48. Reports that must be used to create dashboard components.
Ideas
Custom summary and matrix reports
csv files
Hire Date

49. A delegated approver can revoke a...
Marketing -Call Center
log in to SFDC Profile
references another summary formula
previously approved process

50. You cannot delete a product that is...
Custom summary and matrix reports
used on an oppy
Case Auto-Response Rule
A running user