Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






2. The account owner - opportunit owners - and case owners...






3. What is the use of campaign influence feature on oportunities?






4. Managed package is always...






5. Software-as-a-service (SaaS) model






6. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






7. Field level security cannot be used to...






8. You can modify the contents of a folder if the ______________ is set to read/write.






9. ____________ is not available for printable lists






10. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






11. You cannot delete a product that is...






12. List the type of case queues commonly used by call centers.






13. Permission to add a category to a solution require which permission






14. You can use _______________ for summary and matrix reporting only.






15. Record types are not available in...






16. You can map a custom lead field...






17. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






18. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






19. Error on failed web to lead validation is...






20. Create and manage letterheads and email templates






21. You can then associate each business process with one or more record types and make it available to users...






22. A custom summary formula cannot reference ____________ in an object.






23. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






24. A delegated approver can revoke a...






25. What data can you request for in the weekly data export?






26. In list view enhancements - users cannot export list results to...






27. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






28. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






29. A record of contact with customer support. A customer is reporting a problem or asking a question.






30. What does a company profile contain?






31. How would an administrator modify lookup records in a console layout?






32. Custom fiscal year works on a define once and...






33. During a lead import - you can choose to enable ___________ as part of the import.






34. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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35. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






36. Give an example of a one-to many relationship between standard objects.






37. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






38. What is the salesforce Console?






39. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






40. Page Layout - Field level security - Record Types






41. When you configure search settings for your organization - the new value...






42. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






43. It is possible for a user to...






44. Conditional highlighting is used only in...






45. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






46. Salesforce for Microsoft Outlook is which type of client?






47. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






48. Sharing rules can be formed on the following except...






49. When is it appropriate to use the Import Wizard vs. the Data Loader?






50. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...