Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
upgrade a managed application
use everywhere rule
All users of SFDC who have access to campaigns objects
denied

2. Conditional highlighting is used only in...
The email address of the user whose identify is being confirmed.
summary and matrix
300
can be different users

3. What is the number of values allowed in dependent pick list?
300
To let the user select values in the view picklist
own a record and not see it
All organization data

4. You can create _____________ directly from the csv import file.
parent.child relationships
Solutions - Accounts - Opportunities
Solution Manager
40

5. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
300
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Create on solution

6. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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7. While scheduling an email reports user specifies all except...
Standard Field
To capture unique data of the business
be shared
link to report

8. Specifying a "running user" in dashboard means...
Custom forecasting
Any user can view all records that the running user role can view
One solution field
salesforce.com portal

9. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
cause data loss
User can log out all unsaved data is lost
no limits

10. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
Any user can view all records that the running user role can view
std price book or a price book
All organization data

11. You must create the business process before creating record types for each of these objects...
tasks scheduled calendar events
except Campaign
routed to a default lead creator via email
controlling field for a dependent field

12. What data can you export out of SFDC?
All users of SFDC who have access to campaigns objects
All organization data
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
3 or more hours per day

13. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
number from percentage
One solution field
Forecasts

14. What is conditional highlighting for reports?
Case tasks
Set thresholds for report analysis
not dependent fields
Field level security

15. Your recycle bin record limit is _____times the MBs in your general storage
250
System Administrator
Use cases for Web-to-Case
Unlimited

16. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
User can log out all unsaved data is lost
Google
Edit on solution

17. Super User - Can customize and administer the application
3 or more hours per day
300
System Administrator
Basically - the Gmail model - all you data is stored on servers

18. The account owner - opportunit owners - and case owners...
300
can be different users
Basically - the Gmail model - all you data is stored on servers
The running user does not have access to the dashboard folder

19. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
To capture unique data of the business
Custom Field
used on an oppy
make a field required

20. Record types are used to implement custom business processes by associating them to specific
tasks scheduled calendar events
Page layouts
IP address is unknown
Solution Manager

21. Field level security cannot be used to...
make a field required
Role settings
cause data loss
log in to SFDC Profile

22. A role controls __________ that users have to an organization's data.
Case
the level of visibility
Line
40

23. Name three settings on the Company Information page that administrators can edit.
no limits
Default Locale - Default Language - Default Time Zone
Territory Management
Manage Letterheads - Manage Public Templates - Edit HTML Templates

24. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
reportable
no limits
List view

25. A _____________ cannot be the controlling field for a dependent field.
Use cases for Web-to-Case
Line
custom multi select picklist
Manage public documents

26. Author and the owner do not have the...
the record is saved/updated
Use cases for Web-to-Case
same access to the document
To use Case Queues to manage Cases

27. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
Rules and the use of Email Templates
Basically - the Gmail model - all you data is stored on servers
View all data

28. How many Editions are there in SFDC?
5
make a field required
They are upgradeable
lead assignment rule

29. Field level security cannot be used to...
make a field required
Give a list of campaigns that influenced the user
folder access level
To display extended web content on SF window

30. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
summary and matrix
can be different users
Sales Team Role
Workflow rules

31. You can use conditional highlighting for which types of reports?
summary and matrix reports
Manage public documents
Create a report
can be different users

32. ____________ is available for custom fiscal years.
version control capabilities
Custom forecasting
Rcord type
parent.child relationships

33. During a lead import - you can choose to enable ___________ as part of the import.
Rcord type
active assignment rules
All users
use everywhere rule

34. How would an administrator modify lookup records in a console layout?
lead assignment rule
before it is saved in Salesforce
Mini Page Layout
Business Hours

35. When you configure search settings for your organization - the new value...
must be between 5 and 50
Difference between workflow rule and workflow approval process
Marketing -Call Center
forecast role hierarchy

36. Permission to add a category to a solution require which permission
Create on solution
Download AppExchange Packages
use everywhere rule
upgrade a managed application

37. The # of business hours that can be set for the organization to operate
Standard User
Role settings
Unlimited
Marketing User

38. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
be shared
own a record and not see it
Basically - the Gmail model - all you data is stored on servers
Configure the settings and rules for Case processing - including Business Hours - and Escalation

39. In list view enhancements - users cannot export list results to...
csv files
Default Locale - Default Language - Default Time Zone
System Administrator
components of a profile

40. What information in the user record cannot be captured without a custom field?
Hire date
Use cases for Case Hierarchies
Permissions
the Professional Edition

41. Charts - Tables - Metrics - Gauge
Contacts
Solutions - Accounts - Opportunities
dashboard components
the Professional Edition

42. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Show details and add events
Objects on managed packages
before it is saved in Salesforce
Edit and Read opportunity

43. Why do you create a web tab?
Summary and table
To display extended web content on SF window
Default Locale - Default Language - Default Time Zone
own a record and not see it

44. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Role settings
Field level security
Rules and the use of Email Templates
Call Support - Call Sales - Log a case online - Email Support

45. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Custom Field
Contract Manager
Default Locale - Default Language - Default Time Zone
Field level security

46. Which information not captured on user record in Salesforce?
Hire Date
500
Use cases for Case Hierarchies
web-to-lead

47. You can import only ___________ per CSV file.
Google adwords
one language at a time
Salesforce and Marketing Automation - Customer Support Management
Case Escalation Rule

48. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
must be between 5 and 50
Workflow rules
Objects on managed packages
lead assignment rule

49. List the type of case queues commonly used by call centers.
custom multi select picklist
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Custom forecasting
Skill requirements - Product categories - Customer types - Service levels

50. If using customizable forecasting - there is a seperate...
Accounts - Contacts - Leads - Solutions - and Custom objects
3
300
forecast role hierarchy