Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can map a single column from the csv file to...
IP address is unknown
System Administrator profile and Marketing User Profile (import Leads)
multiple fields in SFDC
Components of the Console Tab

2. Custom fiscal year works on a define once and...
Create a report
To use Case Queues to manage Cases
All organization data
use everywhere rule

3. Determines the level of access to the dashboard data
Contacts
4000
Basically - the Gmail model - all you data is stored on servers
A running user

4. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Tabular reports
make a field required
your organization's workflow

5. Your recycle bin record limit is _____times the MBs in your general storage
Profile
250
Custom summary and matrix reports
different types of sharing rules

6. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
A running user
Marketing User
Salesforce and Marketing Automation - Customer Support Management

7. You can import only ___________ per CSV file.
Insert - update - upsert - delete
As short as a day and as long as a forever
one language at a time
Default Locale - Default Language - Default Time Zone

8. Why do you create a web tab?
To display extended web content on SF window
parent.child relationships
Insert - update - upsert - delete
version control capabilities

9. You can use _______________ for summary and matrix reporting only.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Sales Cloud
Case queue
conditional highlighting

10. In order to implement more than one business process - ____________must also be implemented.
multiple record types
objects in a managed package
parent.child relationships
Skill requirements - Product categories - Customer types - Service levels

11. Which of the following does not need business process?
search for public tags
Contacts
300
IP address is unknown

12. ______________ will not give access to opportunity records that was previously a restricted account.
Value is always required
Lead - Contact - Solution
Field level security
Adding a user to the sales team group

13. You can use conditional highlighting for which types of reports?
summary and matrix
Rules and the use of Email Templates
User setting
summary and matrix reports

14. Calendar and Task Activities are both...
tasks scheduled calendar events
a campaign member
different types of sharing rules
Permissions

15. You cannot delete a product that is...
Profile
used on an oppy
the level of visibility
Standard users

16. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
controlling field for a dependent field
The email address of the user whose identify is being confirmed.
Metric - table - gauge - chart - S-Control - VF page

17. The size limit for documents uploaded is...
links two objects together
Components of the Console Tab
5 MB
Custom Field

18. What is the salesforce Console?
Show details and add events
dashboard components
many to many
A tab that combines a list view and related records into one screen with different frames.

19. You can create _____________ directly from the csv import file.
parent.child relationships
not dependent fields
Difference between workflow rule and workflow approval process
one language at a time

20. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead assignment rule
Lead - Contact - Solution
Tabular reports
lead conversion

21. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
A tab that combines a list view and related records into one screen with different frames.
Rules and the use of Email Templates
upgrade a managed application
using the data loader

22. An online form to capture lead information - Email template response content published on your web site.
Gets assigned to lead owner's territory
based on their profile
web-to-lead
no limits

23. Campaigns and opportunities have a _____________ relationship.
previously approved process
Set thresholds for report analysis
tasks scheduled calendar events
many to much

24. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Components of the Console Tab
Lead - Contact - Solution
in activity history

25. List Dashboard component types
Ideas
must be between 5 and 50
Metric - table - gauge - chart - S-Control - VF page
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

26. A custom summary formula cannot reference ____________ in an object.
search for public tags
View the account - Edit the account
System Administrator
other formula fields

27. You can map a custom lead field to only one of the following objects at a single instance
able to delete accounts
Custom Field
Account - Contacts - Opportunities
Territory Management

28. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
API
Metric - table - gauge - chart - S-Control - VF page
Summary or matrix (with at least one level of grouping)

29. Record types are used to implement custom business processes by associating them to specific
parent.child relationships
Case queue
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Page layouts

30. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
API
territory management
All organization data

31. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
lead conversion
Custom Field
many to much

32. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
link to report
Workflow rules
Components of the Console Tab

33. The create new folder link will only be visible to users with which permission?
500
Tabular reports
Manage public documents
using the data loader

34. Charts - Tables - Metrics - Gauge
5
dashboard components
Metric - table - gauge - chart - S-Control - VF page
in activity history

35. The size limit for documents uploaded is...
5 MB
Sales Cloud
Edit and Read opportunity
All users of SFDC who have access to campaigns objects

36. What data can you request for in the weekly data export?
lead conversion
All organization data
Account - Contacts - Opportunities
a campaign member

37. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
The Marketing User check box on the user profile page
not dependent fields
Gets assigned to lead owner's territory

38. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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39. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
3 or more hours per day
link to report
Workflows

40. Conditional formatting is available for...
folder access level
All users
Summary and table
All organization data

41. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Business Hours
own a record and not see it
Case Auto-Response Rule
To let the user select values in the view picklist

42. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Custom objects - Field level security
Use cases for Web-to-Case
number from percentage
The user loses all unsaved data after terminating the session

43. Used to escalate a case if it has not been resolved within a specified period of time.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
able to upgrade to other version
None of the users
Case Escalation Rule

44. It is possible for a user to...
View the account - Edit the account
500
own a record and not see it
objects in a managed package

45. To edit opportunity permission - where would you make the change?
Case
Master-detail - many-to-many - lookup - hierarchical
Profile
denied

46. Allows you to define different sets of picklist values for both standard and custom picklist.
in activity history
not dependent fields
active assignment rules
Rcord type

47. A custom multi-select pick list cannot be a...
Metric - table - gauge - chart - S-Control - VF page
4k
Salesforce and Marketing Automation - Customer Support Management
controlling field for a dependent field

48. Standard User Permissions + can manage published solutions + can manage solution categories
Lead - Contact - Solution
5
own a record and not see it
Solution Manager

49. Recycle bin houses deleted data for...
30 days
dashboard components
Configure the settings and rules for Case processing - including Business Hours - and Escalation
5 MB

50. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
to a case
Call Support - Call Sales - Log a case online - Email Support
The email address of the user whose identify is being confirmed.
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