Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Sharing rules can be formed on the following except...
Objects on managed packages
To let the user select values in the view picklist
number from percentage
Basically - the Gmail model - all you data is stored on servers

2. Which salesforce.com feature allows the org to capture ROI on online advertising?
300
reportable
Google adwords
not dependent fields

3. History tracking can be performed on the following standard objects except...
no limits
The email address of the user whose identify is being confirmed.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Forecasts

4. A custom summary formula cannot reference ____________ in an object.
Rcord type
the record is saved/updated
other formula fields
links two objects together

5. Records in _____________ do not count against your organization's storage limits.
Difference between workflow rule and workflow approval process
Case tasks
the recycle bin
One solution field

6. A role has a ________ relationship with users.
Salesforce ID
many to many
Summary and table
Hire Date

7. Salesforce for Microsoft Outlook is which type of client?
API
std price book or a price book
upgrade a managed application
web-to-lead

8. List the functions of the Data Loader
Insert - update - upsert - delete
forecast role hierarchy
5 MB
custom multi select picklist

9. The administrator wants to track data over a period of time. Which graph would he use?
Custom Field
Page layouts
system administrator
Line

10. To edit opportunity permission - where would you make the change?
before it is saved in Salesforce
30 days
Default Locale - Default Language - Default Time Zone
Profile

11. Charts - Tables - Metrics - Gauge
to a case
Edit and Read opportunity
The designated weblead owner gets an email
dashboard components

12. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Custom objects - Field level security
All organization data
Profile
version control capabilities

13. Reports that must be used to create dashboard components.
Hire date
View the account - Edit the account
Edit on solution
Custom summary and matrix reports

14. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Manage public documents
Workflows
folder access level
number from percentage

15. Recycle bin houses deleted data for...
30 days
The running user does not have access to the dashboard folder
territory management
based on their profile

16. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
To let the user select values in the view picklist
Hire date
Custom objects - Field level security

17. Custom fiscal year works on a define once and...
the record is saved/updated
API
use everywhere rule
Line

18. When a case is deleted - following are deleted except
Case Escalation Rule
Case tasks
before it is saved in Salesforce
A tab that combines a list view and related records into one screen with different frames.

19. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Case queue
A running user
lead conversion
Line

20. You can map a single column from the csv file to...
many to much
multiple fields in SFDC
3 or more hours per day
Google adwords

21. Can view - edit and delete their own records
Read-Only
the recycle bin
Standard User
Custom forecasting

22. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
extend sharing for those records
Create a report
lead assignment rule
rollup summary field

23. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
System Administrator profile and Marketing User Profile (import Leads)
The email address of the user whose identify is being confirmed.
Rules and the use of Email Templates
Google adwords

24. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
your organization's workflow
1
Case Auto-Response Rule
Sales Team Role

25. Record types are not available in...
to a case
Case
the Professional Edition
Hire Date

26. What is the number of values allowed in dependent pick list?
Queue
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Profile
300

27. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
30 days
Accounts - Contacts - Leads - Solutions - and Custom objects
before it is saved in Salesforce
IP address is unknown

28. In list view enhancements - users cannot export list results to...
300
csv files
Profile
in activity history

29. You can modify the contents of a folder if the ______________ is set to read/write.
Role settings
folder access level
The Marketing User profile
A running user

30. Error on failed web to lead validation is...
5 MB
search for public tags
Custom Field
routed to a default lead creator via email

31. A _____________ cannot be the controlling field for a dependent field.
components of a profile
custom multi select picklist
Workflow rules
no limits

32. A role controls __________ that users have to an organization's data.
the level of visibility
Page layouts
Any user can view all records that the running user role can view
using the data loader

33. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
The user loses all unsaved data after terminating the session
Account - Contacts - Opportunities
View all data
Elements within a Page Layout

34. We cannot create sharing rules on...
objects in a managed package
Gets assigned to lead owner's territory
Case
Profile

35. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
All users of SFDC who have access to campaigns objects
Territory Management
300
delete the field

36. Super User - Can customize and administer the application
many to much
System Administrator
5
Field level security

37. Used to escalate a case if it has not been resolved within a specified period of time.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Mini Page Layout
Case Escalation Rule
folder access level

38. Opportunities and quotes are a part of which cloud?
anyone in the team
1
Case Escalation Rule
Sales Cloud

39. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
automatically maps
Role settings
link to report
a campaign member

40. Field level security cannot be used to...
4k
make a field required
used on an oppy
5

41. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
3 or more hours per day
Marketing -Call Center
links two objects together

42. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
The Marketing User profile
Force.com

43. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Contract Manager
Lead - Contact - Solution
As short as a day and as long as a forever
1 day

44. While scheduling an email reports user specifies all except...
link to report
std price book or a price book
Marketing -Call Center
custom multi select picklist

45. Custom summary formula on report...
Any user can view all records that the running user role can view
Gets assigned to lead owner's territory
references another summary formula
Marketing -Call Center

46. Business process is available in following objects: _______________
Lead - Contact - Solution
version control capabilities
Case Escalation Rule
Objects on managed packages

47. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
The user is not able to edit it because it is read-only
Case queue
3 or more hours per day

48. You can import only ___________ per CSV file.
one language at a time
Automated rules
View all data
based on their profile

49. Specifying a "running user" in dashboard means...
links two objects together
Any user can view all records that the running user role can view
50000
own a record and not see it

50. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Default Locale - Default Language - Default Time Zone
no limits
Download AppExchange Packages
Create on solution