Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How does the Import Wizard perform matching when updating records?
Tabular reports
System Administrator
API
Salesforce ID

2. Field level security cannot be used to...
Standard users
Skill requirements - Product categories - Customer types - Service levels
make a field required
List view

3. The size limit for documents uploaded is...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Opportunity campaign related list - Contact campaign related list
5 MB
The designated weblead owner gets an email

4. The documents tab does not contain...
calculations on summary fields
Salesforce ID
Custom picklist
version control capabilities

5. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Business Hours
make a field required
Give a list of campaigns that influenced the user

6. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
Metric - table - gauge - chart - S-Control - VF page
Use cases for Email-to-Case
Standard users

7. You can use _______________ for summary and matrix reporting only.
active assignment rules
conditional highlighting
Account - Contacts - Opportunities
std price book or a price book

8. Where do active currencies live?
parent.child relationships
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
The running user does not have access to the dashboard folder
Manage Letterheads - Manage Public Templates - Edit HTML Templates

9. How many lead assignment rules can be active at one time?
1
300
Gets assigned to lead owner's territory
5 MB

10. If the data validation at web to lead form fails - who will get the error report?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
The designated weblead owner gets an email
Unlimited
except Campaign

11. What is the salesforce Console?
The user loses all unsaved data after terminating the session
A tab that combines a list view and related records into one screen with different frames.
To use a Case Assignment
To use the campaign import wizards

12. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
be shared
To use Case Queues to manage Cases
Hire date
Workflow rules

13. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
own a record and not see it
The user is not able to edit it because it is read-only
Show details and add events
Case Auto-Response Rule

14. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
version control capabilities
None of the users
The Marketing User profile
Salesforce and Marketing Automation - Customer Support Management

15. Salesforce for Microsoft Outlook is which type of client?
500
To use a Case Assignment
API
Case

16. Can only view records
Components of the Console Tab
lead conversion
Read-Only
number from percentage

17. Who can view a campaign in SFDC?
except Campaign
Tabular reports
Skill requirements - Product categories - Customer types - Service levels
All users of SFDC who have access to campaigns objects

18. Which is not a standard business object?
active assignment rules
Metric - table - gauge - chart - S-Control - VF page
Ideas
Custom objects - Field level security

19. Inline editing updates the field when...
many to many
Manage public documents
controlling field for a dependent field
the record is saved/updated

20. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
own a record and not see it
summary and matrix reports
make a field required

21. Standard picklist fields can be controlling fields but...
not dependent fields
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Sales Cloud
Any user can view all records that the running user role can view

22. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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23. ______________ will not give access to opportunity records that was previously a restricted account.
other formula fields
Fiscal year - Licenses - Language - locale - time zones
before it is saved in Salesforce
Adding a user to the sales team group

24. A person account is different from a business account because...
Read-Only
There is only one record type in person account - There is no contact related list in person account
web-to-lead
Export to excel

25. Standard User Permissions + can manage published solutions + can manage solution categories
same access to the document
Workflows
Solution Manager
controlling field for a dependent field

26. The maximum # of time trigger actions
the level of visibility
Mini Page Layout
40
IP address is unknown

27. Which of the following does not need business process?
search for public tags
Contacts
Solutions - Accounts - Opportunities
multiple record types

28. A public group is a grouping of all except...
Queue
Export to excel
Basically - the Gmail model - all you data is stored on servers
The Marketing User check box on the user profile page

29. What is the use of campaign influence feature on oportunities?
components of a profile
Custom Field
Difference between workflow rule and workflow approval process
Give a list of campaigns that influenced the user

30. What is the limit on the compiled size of the formula field?
Create a report
To use the campaign import wizards
lead conversion
4k

31. Give an example of a one-to many relationship between standard objects.
reportable
delete the field
Give a list of campaigns that influenced the user
Accounts to Opportunities - or Contacts to Cases

32. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
When a Lead is converted
Workflow rules
None of the users
Summary or matrix (with at least one level of grouping)

33. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Master-detail - many-to-many - lookup - hierarchical
Create a report
Edit on solution

34. A delegated approver can revoke a...
previously approved process
Master-detail - many-to-many - lookup - hierarchical
Standard Field
The Marketing User check box on the user profile page

35. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Summary and table
Territory Management
Accounts - Contacts - Leads - Solutions - and Custom objects
own a record and not see it

36. List Dashboard component types
500
Metric - table - gauge - chart - S-Control - VF page
Case Escalation Rule
Unlimited

37. There are _________ to new picklist or multi-select picklist values for any field during a single import
300
Workflows
All users
no limits

38. _____________can import a maximum of 500 account records in a session.
Standard users
Value is always required
an error report after the loading
Skill requirements - Product categories - Customer types - Service levels

39. Specifying a "running user" in dashboard means...
View the account - Edit the account
parent.child relationships
Custom forecasting
Any user can view all records that the running user role can view

40. A custom summary formula cannot reference ____________ in an object.
The Marketing User profile
other formula fields
Default Locale - Default Language - Default Time Zone
1

41. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
Tabular reports
Custom Field
Workflow rules

42. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Value is always required
50000
rollup summary field
must be between 5 and 50

43. A custom lead field can be mapped to...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
One solution field
make a field required
multiple record types

44. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
summary and matrix
Use cases for Web-to-Case
Ideas
40

45. You can use conditional highlighting for which types of reports?
When a Lead is converted
1 day
Read-Only
summary and matrix reports

46. List the places where Currency is specified
upgrade a managed application
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
not enforced
link to report

47. Your recycle bin record limit is _____times the MBs in your general storage
There is only one record type in person account - There is no contact related list in person account
except Campaign
Contract Manager
250

48. Author and the owner do not have the...
Solution Manager
same access to the document
other formula fields
Show details and add events

49. How many Editions are there in SFDC?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
5
User setting
territory management

50. An account team can be added by all except...
Marketing -Call Center
Gets assigned to lead owner's territory
build a custom forecast for the same
anyone in the team