Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
Give a list of campaigns that influenced the user
Profile
no limits

2. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
using the custom summary field
a campaign member
links two objects together

3. A lookup field relationship...
Create on solution
The running user does not have access to the dashboard folder
links two objects together
As short as a day and as long as a forever

4. The size limit for documents uploaded is...
Elements within a Page Layout
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Default Locale - Default Language - Default Time Zone
5 MB

5. The account owner - opportunit owners - and case owners...
1 day
can be different users
When a Lead is converted
Any user can view all records that the running user role can view

6. Standard User Permissions + can manage published solutions + can manage solution categories
YEAR(date_c) =YEAR(today())
calculations on summary fields
Solution Manager
routed to a default lead creator via email

7. Reports that must be used to create dashboard components.
multiple record types
links two objects together
Custom summary and matrix reports
Case Auto-Response Rule

8. When a case is deleted - following are deleted except
250
Case tasks
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
own a record and not see it

9. A delegated approver can revoke a...
1
40
User can log out all unsaved data is lost
previously approved process

10. You can modify the contents of a folder if the ______________ is set to read/write.
The email address of the user whose identify is being confirmed.
Hire date
folder access level
3

11. The data loader can load all objects - including custom objects - It generates...
references another summary formula
reportable
an error report after the loading
To use a Case Assignment

12. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Use cases for Web-to-Case
able to delete accounts
Download AppExchange Packages
make a field required

13. In conditional highlighting - how may maximum conditions are allowed per report?
The email address of the user whose identify is being confirmed.
controlling field for a dependent field
forecast role hierarchy
3

14. A workflow alert cannot be tracked...
Show details and add events
in activity history
Use cases for Case Hierarchies
can be different users

15. _____________can import a maximum of 500 account records in a session.
Ideas
Custom forecasting
the level of visibility
Standard users

16. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
All users
Custom objects - Field level security
forecast role hierarchy

17. The create new folder link will only be visible to users with which permission?
Manage public documents
the recycle bin
the record is saved/updated
Custom objects - Field level security

18. Changing the data type of an existing custom field can cause data loss while changing to...
3 or more hours per day
They are upgradeable
Case
number from percentage

19. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
Rcord type
To use Case Queues to manage Cases
cause data loss

20. Which information not captured on user record in Salesforce?
Mini Page Layout
Hire Date
To use a Case Assignment
summary and matrix

21. Specifying a "running user" in dashboard means...
4k
Any user can view all records that the running user role can view
Contract Manager
Opportunity campaign related list - Contact campaign related list

22. An online form to capture lead information - Email template response content published on your web site.
250
None of the users
Opportunity campaign related list - Contact campaign related list
web-to-lead

23. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Mini Page Layout
Configure the settings and rules for Case processing - including Business Hours - and Escalation
use everywhere rule
Case queue

24. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
able to delete accounts
4000
They are upgradeable
To use the campaign import wizards

25. Your recycle bin record limit is _____times the MBs in your general storage
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
250
There is only one record type in person account - There is no contact related list in person account
previously approved process

26. Super User - Can customize and administer the application
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
log in to SFDC Profile
System Administrator
custom multi select picklist

27. In order to implement more than one business process - ____________must also be implemented.
lead conversion
multiple record types
except Campaign
Objects on managed packages

28. There are _________ to new picklist or multi-select picklist values for any field during a single import
system administrator
They are upgradeable
no limits
A tab that combines a list view and related records into one screen with different frames.

29. The # of business hours that can be set for the organization to operate
All organization data
Unlimited
The user loses all unsaved data after terminating the session
Rcord type

30. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
List view
Salesforce and Marketing Automation - Customer Support Management
The Marketing User check box on the user profile page
The designated weblead owner gets an email

31. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Google
Summary and table
Download AppExchange Packages

32. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Solution Manager
Rules and the use of Email Templates
reportable
Elements within a Page Layout

33. The maximum # of time trigger actions
Territory Management
40
Create on solution
Profile

34. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
be shared
Create on solution
Business Hours
300

35. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
Hire date
rollup summary field
make a field required

36. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
make a field required
User can log out all unsaved data is lost
lead assignment rule
Elements within a Page Layout

37. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
Case Escalation Rule
All users
Role settings

38. A custom summary formula cannot reference ____________ in an object.
other formula fields
an error report after the loading
Skill requirements - Product categories - Customer types - Service levels
Master-detail - many-to-many - lookup - hierarchical

39. What is the salesforce Console?
A running user
Components of the Console Tab
Accounts - Contacts - Leads - Solutions - and Custom objects
A tab that combines a list view and related records into one screen with different frames.

40. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
Line
Download AppExchange Packages
Custom picklist

41. Custom summary formulas are...
Elements within a Page Layout
calculations on summary fields
reportable
Automated rules

42. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
As short as a day and as long as a forever
When a Lead is converted
own a record and not see it

43. Name three sources from which cases can be created.
controlling field for a dependent field
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
salesforce.com portal
Call Support - Call Sales - Log a case online - Email Support

44. Field level security cannot be used to...
links two objects together
make a field required
summary and matrix
in activity history

45. How would an administrator modify lookup records in a console layout?
User setting
Google adwords
Mini Page Layout
Create on solution

46. A public group is a grouping of all except...
Queue
Custom summary and matrix reports
Skill requirements - Product categories - Customer types - Service levels
Edit and Read opportunity

47. Users with access to opportunities as sales team members cannot...
User setting
The user loses all unsaved data after terminating the session
cause data loss
extend sharing for those records

48. Charts - Tables - Metrics - Gauge
Create on solution
dashboard components
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
To let the user select values in the view picklist

49. Allows you to define different sets of picklist values for both standard and custom picklist.
Skill requirements - Product categories - Customer types - Service levels
Rcord type
log in to SFDC Profile
Value is always required

50. Calendar and Task Activities are both...
tasks scheduled calendar events
Salesforce and Marketing Automation - Customer Support Management
active assignment rules
API