Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Conditional highlighting is used only in...
The designated weblead owner gets an email
5 MB
summary and matrix
Account - Contacts - Opportunities

2. What is conditional highlighting for reports?
able to delete accounts
Set thresholds for report analysis
Default Locale - Default Language - Default Time Zone
cause data loss

3. If the lead has a record type - the default record type of the new owner is assigned to records created during...
controlling field for a dependent field
lead conversion
System Administrator profile and Marketing User Profile (import Leads)
When a Lead is converted

4. You can use conditional highlighting for which types of reports?
summary and matrix reports
Use cases for Case Hierarchies
summary and matrix
the recycle bin

5. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
Rules and the use of Email Templates
active assignment rules
They are upgradeable

6. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Metric - table - gauge - chart - S-Control - VF page
List view
Create a report
Read-Only

7. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
250
Tabular reports
previously approved process
1 day

8. Page Layout - Field level security - Record Types
salesforce.com portal
own a record and not see it
Elements within a Page Layout
components of a profile

9. ______________ will not give access to opportunity records that was previously a restricted account.
All users of SFDC who have access to campaigns objects
Adding a user to the sales team group
Rcord type
in activity history

10. You can then associate each business process with one or more record types and make it available to users...
3
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
based on their profile
one language at a time

11. What data can you request for in the weekly data export?
Role settings
IP address is unknown
All organization data
500

12. While scheduling an email reports user specifies all except...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Role settings
link to report
Read-Only

13. Which salesforce.com feature allows the org to capture ROI on online advertising?
Automated rules
Google adwords
Metric and gauge
salesforce.com portal

14. How does the Import Wizard perform matching when updating records?
Salesforce ID
Metric - table - gauge - chart - S-Control - VF page
System Administrator profile and Marketing User Profile (import Leads)
rollup summary field

15. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
csv files
300
Insert - update - upsert - delete
delete the field

16. Which is not a standard business object?
All users of SFDC who have access to campaigns objects
Metric - table - gauge - chart - S-Control - VF page
Call Support - Call Sales - Log a case online - Email Support
Ideas

17. Types of relationships that can exist between objects
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Master-detail - many-to-many - lookup - hierarchical
The user is not able to edit it because it is read-only
Case tasks

18. Charts - Tables - Metrics - Gauge
Standard Field
summary and matrix reports
dashboard components
As short as a day and as long as a forever

19. As an admin - you can schedule regular data imports...
using the data loader
automatically maps
1 day
Custom forecasting

20. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
link to report
50000
using the data loader
250

21. If using customizable forecasting - there is a seperate...
To capture unique data of the business
None of the users
make a field required
forecast role hierarchy

22. History tracking can be performed on the following standard objects except...
lead assignment rule
before it is saved in Salesforce
5 MB
Forecasts

23. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
cause data loss
User can log out all unsaved data is lost
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
reportable

24. As a ________________ you can create page layout in the console and assign it to profiles.
Automated rules
system administrator
Custom objects - Field level security
Custom summary and matrix reports

25. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Sales Team Role
5 MB
Elements within a Page Layout
System Administrator profile and Marketing User Profile (import Leads)

26. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
Automated rules
Mini Page Layout
Unlimited

27. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
not dependent fields
Basically - the Gmail model - all you data is stored on servers
Workflow rules
multiple record types

28. You cannot delete a product that is...
rollup summary field
Permissions
used on an oppy
YEAR(date_c) =YEAR(today())

29. Allows you to define different sets of picklist values for both standard and custom picklist.
Opportunity campaign related list - Contact campaign related list
Rcord type
std price book or a price book
Marketing -Call Center

30. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Case Escalation Rule
Profile
One solution field
Show details and add events

31. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
version control capabilities
Components of the Console Tab
Case Auto-Response Rule
forecast role hierarchy

32. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Salesforce CRM workflow
There is only one record type in person account - There is no contact related list in person account
conditional highlighting
Case queue

33. Which one of these may be a controlling field and a dependent field?
300
Custom picklist
Google adwords
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

34. Standard User Permissions + can manage published solutions + can manage solution categories
Adding a user to the sales team group
Case tasks
Solution Manager
1 day

35. We cannot create sharing rules on...
Basically - the Gmail model - all you data is stored on servers
The running user does not have access to the dashboard folder
Business Hours
objects in a managed package

36. ____________ is available for custom fiscal years.
your organization's workflow
Download AppExchange Packages
Custom forecasting
Field level security

37. A delegated approver can revoke a...
5
previously approved process
Call Support - Call Sales - Log a case online - Email Support
salesforce.com portal

38. You can create _____________ directly from the csv import file.
parent.child relationships
Case Escalation Rule
Sales Cloud
the Professional Edition

39. Standard User Permissions + can import leads for the organization
csv files
Sales Cloud
search for public tags
Marketing User

40. Sharing rule: ________ that grant access to groups of users.
Rcord type
Create a report
Automated rules
Marketing -Call Center

41. You can import only ___________ per CSV file.
the level of visibility
Give a list of campaigns that influenced the user
one language at a time
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

42. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
objects in a managed package
Territory Management
Give a list of campaigns that influenced the user
250

43. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Automated rules
cause data loss
All organization data
When a Lead is converted

44. An account team can be added by all except...
Case
routed to a default lead creator via email
They are upgradeable
anyone in the team

45. A role controls __________ that users have to an organization's data.
Components of the Console Tab
the level of visibility
System Administrator
Objects on managed packages

46. You can customize Profile to restrict users' ability to...
Unlimited
Ideas
All organization data
log in to SFDC Profile

47. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
To let the user select values in the view picklist
Forecasts
can be different users

48. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

49. Error on failed web to lead validation is...
lead assignment rule
To use Case Queues to manage Cases
Summary or matrix (with at least one level of grouping)
routed to a default lead creator via email

50. What is true about look up relationship?
Elements within a Page Layout
Value is always required
system administrator
Use cases for Case Hierarchies