Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
folder access level
Workflow rules
except Campaign

2. You can then associate each business process with one or more record types and make it available to users...
based on their profile
Forecasts
using the custom summary field
make a field required

3. You can map a custom lead field to only one of the following objects at a single instance
Workflow rules
Tabular reports
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Account - Contacts - Opportunities

4. Which graphs rely on grand total for dashboards?
Adding a user to the sales team group
Metric and gauge
Metric - table - gauge - chart - S-Control - VF page
the record is saved/updated

5. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
40
other formula fields
one language at a time

6. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Ideas
The designated weblead owner gets an email
Profile
Custom forecasting

7. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Read-Only
the Professional Edition
lead conversion
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

8. The account owner - opportunit owners - and case owners...
can be different users
Marketing -Call Center
salesforce.com portal
To use the campaign import wizards

9. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
System Administrator
build a custom forecast for the same
Custom objects - Field level security

10. You can delete the _____________ that is on an oppy.
300
std price book or a price book
User can log out all unsaved data is lost
Standard Field

11. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
other formula fields
All users of SFDC who have access to campaigns objects
Show details and add events

12. Author and the owner do not have the...
reportable
Custom Field
link to report
same access to the document

13. A record of contact with customer support. A customer is reporting a problem or asking a question.
anyone in the team
Sales Cloud
Case
Tabular reports

14. When a case is deleted - following are deleted except
Case tasks
System Administrator
500
30 days

15. May be used to group related cases - or to split one case into many different parts.
View all data
The designated weblead owner gets an email
Accounts to Opportunities - or Contacts to Cases
Use cases for Case Hierarchies

16. All existing custom objects that were previously deployed will still be deployed when you....
1 day
Value is always required
Ideas
upgrade a managed application

17. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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18. You need which permission to specify a running user other than yourself?
View all data
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
make a field required
To capture unique data of the business

19. Who can view campaigns?
Create on solution
300
All users
4k

20. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
List view
View the account - Edit the account
salesforce.com portal

21. Standard User Permissions + can manage published solutions + can manage solution categories
upgrade a managed application
Solution Manager
std price book or a price book
be shared

22. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
Any user can view all records that the running user role can view
able to delete accounts
Case Escalation Rule

23. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Metric and gauge
parent.child relationships
The user is not able to edit it because it is read-only
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

24. What does a company profile contain?
Sales Cloud
Fiscal year - Licenses - Language - locale - time zones
Set thresholds for report analysis
extend sharing for those records

25. Sharing rules can be formed on the following except...
to a case
Campaign Member or Contact Role
delete the field
Objects on managed packages

26. What is the salesforce Console?
Mini Page Layout
A tab that combines a list view and related records into one screen with different frames.
System Administrator
Export to excel

27. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
links two objects together
Sales Team Role
1 day
Hire date

28. Which information not captured on user record in Salesforce?
references another summary formula
Hire Date
multiple record types
forecast role hierarchy

29. You can use _______________ for summary and matrix reporting only.
conditional highlighting
Page layouts
different types of sharing rules
Use cases for Email-to-Case

30. Users with access to opportunities as sales team members cannot...
automatically maps
active assignment rules
Force.com
extend sharing for those records

31. The administrator wants to track data over a period of time. Which graph would he use?
active assignment rules
lead conversion
Google
Line

32. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Create a report
When a Lead is converted
can be different users
before it is saved in Salesforce

33. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Case queue
reportable
Solution Manager

34. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
All users of SFDC who have access to campaigns objects
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
There is only one record type in person account - There is no contact related list in person account

35. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
objects in a managed package
Master-detail - many-to-many - lookup - hierarchical
A tab that combines a list view and related records into one screen with different frames.
To use the campaign import wizards

36. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Campaign Member or Contact Role
Use cases for Web-to-Case
the recycle bin
To display extended web content on SF window

37. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
many to many
Workflows
multiple record types
None of the users

38. A role has a ________ relationship with users.
1 day
log in to SFDC Profile
Page layouts
many to many

39. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
link to report
API
different types of sharing rules
denied

40. Determines the level of access to the dashboard data
A running user
Create a report
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
5 MB

41. Standard picklist fields can be controlling fields but...
routed to a default lead creator via email
Create on solution
not dependent fields
Objects on managed packages

42. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
extend sharing for those records
250
Workflow rules
dashboard components

43. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
To let the user select values in the view picklist
Difference between workflow rule and workflow approval process
Field level security

44. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Create a report
Field level security
not enforced
Opportunity campaign related list - Contact campaign related list

45. You can map a custom lead field...
Ideas
to a case
1
Configure the settings and rules for Case processing - including Business Hours - and Escalation

46. List the type of case queues commonly used by call centers.
Manage public documents
Skill requirements - Product categories - Customer types - Service levels
Edit on solution
active assignment rules

47. Page layouts are assigned to users based on...
Metric - table - gauge - chart - S-Control - VF page
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Role settings
Salesforce and Marketing Automation - Customer Support Management

48. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
User can log out all unsaved data is lost
your organization's workflow
When a Lead is converted

49. What is Salesforce?
Solutions - Accounts - Opportunities
Salesforce and Marketing Automation - Customer Support Management
folder access level
Queue

50. What information in the user record cannot be captured without a custom field?
Hire date
View the account - Edit the account
own a record and not see it
your organization's workflow