Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What information in the user record cannot be captured without a custom field?






2. Applications are built on which platform?






3. Standard User Permissions + can manage published solutions + can manage solution categories






4. What data can you request for in the weekly data export?






5. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






6. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






7. There are _________ to new picklist or multi-select picklist values for any field during a single import






8. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






9. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






10. All existing custom objects that were previously deployed will still be deployed when you....






11. A custom summary formula cannot reference ____________ in an object.






12. Standard picklist fields can be controlling fields but...






13. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






14. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






15. You must create the business process before creating record types for each of these objects...






16. Conditional highlighting is used only in...






17. During a lead import - you can choose to enable ___________ as part of the import.






18. Types of relationships that can exist between objects






19. Specifying a "running user" in dashboard means...






20. You can customize Profile to restrict users' ability to...






21. Salesforce for Microsoft Outlook is which type of client?






22. Name the standard applications in the list.






23. What is conditional highlighting for reports?






24. A custom lead field can be mapped to...






25. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






26. When is it appropriate to use the Import Wizard vs. the Data Loader?






27. Recycle bin houses deleted data for...






28. In order to implement more than one business process - ____________must also be implemented.






29. You can create _____________ directly from the csv import file.






30. A public group is a grouping of all except...






31. If a standard object is renamed - the reports are renamed based on...






32. You can map a custom lead field to only one of the following objects at a single instance






33. Sharing rule: ________ that grant access to groups of users.






34. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






35. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






36. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






37. Which of the following does not need business process?






38. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






39. What is the use of campaign influence feature on oportunities?






40. Software-as-a-service (SaaS) model






41. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






42. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






43. Allows you to define different sets of picklist values for both standard and custom picklist.






44. Error on failed web to lead validation is...






45. You can use _______________ for summary and matrix reporting only.






46. What can a user do an account record that has been manually shard read/write with him/her?






47. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






48. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






49. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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50. How many roles can you create for your org?