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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. What is the number of values allowed in dependent pick list?
300
Metric and gauge
Gets assigned to lead owner's territory
using the data loader

2. Software-as-a-service (SaaS) model
Solution Manager
Custom objects - Field level security
Basically - the Gmail model - all you data is stored on servers
own a record and not see it

3. Sharing rules can be formed on the following except...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Objects on managed packages
Marketing -Call Center
None of the users

4. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
Sales Cloud
Edit on solution
500

5. A role controls __________ that users have to an organization's data.
the level of visibility
View all data
forecast role hierarchy
300

6. Calendar and Task Activities are both...
tasks scheduled calendar events
When a Lead is converted
make a field required
Salesforce CRM workflow

7. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
the Professional Edition
Tabular reports
rollup summary field

8. Where would you make changes in order to make default tabs visible?
Contacts
User setting
Standard users
Skill requirements - Product categories - Customer types - Service levels

9. Name three sources from which cases can be created.
summary and matrix
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
build a custom forecast for the same
Call Support - Call Sales - Log a case online - Email Support

10. How many Editions are there in SFDC?
Fiscal year - Licenses - Language - locale - time zones
5
Accounts - Contacts - Leads - Solutions - and Custom objects
parent.child relationships

11. ____________ is available for custom fiscal years.
User setting
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
make a field required
Custom forecasting

12. Where do active currencies live?
Case Escalation Rule
Hire date
territory management
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

13. If using customizable forecasting - there is a seperate...
forecast role hierarchy
components of a profile
search for public tags
Sales Cloud

14. Standard objects examples
Solutions - Accounts - Opportunities
links two objects together
using the data loader
30 days

15. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
None of the users
Create a report
Profile

16. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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17. You can create _____________ directly from the csv import file.
parent.child relationships
All users
using the data loader
Profile controls

18. When a case is deleted - following are deleted except
System Administrator profile and Marketing User Profile (import Leads)
When a Lead is converted
Case tasks
Summary and table

19. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
Marketing User
multiple fields in SFDC
Ideas

20. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
own a record and not see it
They are upgradeable
Automated rules

21. What can a user do an account record that has been manually shard read/write with him/her?
YEAR(date_c) =YEAR(today())
View the account - Edit the account
Components of the Console Tab
multiple fields in SFDC

22. A lead has been converted. Where can we find the campaigns associated with it?
Mini Page Layout
To capture unique data of the business
Opportunity campaign related list - Contact campaign related list
Salesforce ID

23. What is Salesforce?
the record is saved/updated
Salesforce and Marketing Automation - Customer Support Management
Solution Manager
own a record and not see it

24. May be used to group related cases - or to split one case into many different parts.
a campaign member
Case Escalation Rule
Use cases for Case Hierarchies
40

25. Records in _____________ do not count against your organization's storage limits.
an error report after the loading
before it is saved in Salesforce
build a custom forecast for the same
the recycle bin

26. The # of business hours that can be set for the organization to operate
Unlimited
Solution Manager
dashboard components
Value is always required

27. There are _________ to new picklist or multi-select picklist values for any field during a single import
300
Permissions
no limits
4000

28. Name three settings on the Company Information page that administrators can edit.
1 day
Default Locale - Default Language - Default Time Zone
To capture unique data of the business
250

29. During a lead import - you can choose to enable ___________ as part of the import.
Case
active assignment rules
Workflows
Line

30. Custom fiscal year works on a define once and...
Sales Team Role
4000
other formula fields
use everywhere rule

31. Record types are used to implement custom business processes by associating them to specific
As short as a day and as long as a forever
Page layouts
There is only one record type in person account - There is no contact related list in person account
tasks scheduled calendar events

32. Page Layout - Field level security - Record Types
Custom picklist
50000
components of a profile
When a Lead is converted

33. When is a custom object created?
To capture unique data of the business
csv files
Profile controls
calculations on summary fields

34. A delegated approver can revoke a...
A tab that combines a list view and related records into one screen with different frames.
previously approved process
Sales Cloud
extend sharing for those records

35. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
except Campaign
System Administrator
Case Auto-Response Rule

36. Salesforce for Microsoft Outlook is which type of client?
API
the record is saved/updated
Show details and add events
web-to-lead

37. In list view enhancements - users cannot export list results to...
using the custom summary field
csv files
1
link to report

38. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
other formula fields
Set thresholds for report analysis
Summary and table
The user loses all unsaved data after terminating the session

39. History tracking can be performed on the following standard objects except...
Forecasts
the recycle bin
Read-Only
Salesforce and Marketing Automation - Customer Support Management

40. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
Use cases for Email-to-Case
To use Case Queues to manage Cases
The email address of the user whose identify is being confirmed.

41. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
one language at a time
Create a report
number from percentage

42. Your recycle bin record limit is _____times the MBs in your general storage
links two objects together
anyone in the team
a campaign member
250

43. A custom lead field can be mapped to...
Google adwords
One solution field
able to upgrade to other version
anyone in the team

44. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
They are upgradeable
Unlimited
Set thresholds for report analysis

45. You can delete the _____________ that is on an oppy.
All users of SFDC who have access to campaigns objects
Components of the Console Tab
Export to excel
std price book or a price book

46. How many roles can you create for your org?
make a field required
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
500
active assignment rules

47. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Use cases for Case Hierarchies
Edit on solution
one language at a time
std price book or a price book

48. All existing custom objects that were previously deployed will still be deployed when you....
Custom forecasting
1
upgrade a managed application
same access to the document

49. A _____________ cannot be the controlling field for a dependent field.
Sales Cloud
Force.com
custom multi select picklist
summary and matrix

50. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Contacts
Accounts - Contacts - Leads - Solutions - and Custom objects
Gets assigned to lead owner's territory

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Salesforce Certification

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