Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






2. A record of contact with customer support. A customer is reporting a problem or asking a question.






3. Super User - Can customize and administer the application






4. Which is not a standard business object?






5. Records in _____________ do not count against your organization's storage limits.






6. Allows you to define different sets of picklist values for both standard and custom picklist.






7. Your recycle bin record limit is _____times the MBs in your general storage






8. A workflow alert cannot be tracked...






9. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






10. It is possible for a user to...






11. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






12. Error on failed web to lead validation is...






13. Custom fiscal year works on a define once and...






14. Software-as-a-service (SaaS) model






15. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






16. A lookup field relationship...






17. The administrator wants to track data over a period of time. Which graph would he use?






18. When a case is deleted - following are deleted except






19. What data can you export out of SFDC?






20. History tracking can be performed on the following standard objects except...






21. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






22. Users can _____________ from the sidebar and advanced search






23. The create new folder link will only be visible to users with which permission?






24. If a standard object is renamed - the reports are renamed based on...






25. How does the Import Wizard perform matching when updating records?






26. Give an example of where a junction object is used between standard objects.






27. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






28. List the type of case queues commonly used by call centers.






29. The account owner - opportunit owners - and case owners...






30. You must create the business process before creating record types for each of these objects...






31. Determines the level of access to the dashboard data






32. Opportunities and quotes are a part of which cloud?






33. Create and manage letterheads and email templates






34. Conditional highlighting is used only in...






35. Business process is available in following objects: _______________






36. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






37. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






38. List Dashboard component types






39. What is the role of Primary Object when creating custom report types?






40. Who can import data for all users?






41. How many lead assignment rules can be active at one time?






42. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






43. You can delete the _____________ that is on an oppy.






44. A _____________ cannot be the controlling field for a dependent field.






45. Standard User Permissions + can import leads for the organization






46. Custom summary formula on report...






47. What is true about look up relationship?






48. Author and the owner do not have the...






49. Which graphs rely on grand total for dashboards?






50. You need which permission to specify a running user other than yourself?