Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When you configure search settings for your organization - the new value...
Edit and Read opportunity
The Marketing User profile
must be between 5 and 50
Value is always required

2. How does the Import Wizard perform matching when updating records?
Salesforce ID
Hire Date
Show details and add events
build a custom forecast for the same

3. ____________ is not available for printable lists
Export to excel
User can log out all unsaved data is lost
Forecasts
List view

4. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Tabular reports
Salesforce and Marketing Automation - Customer Support Management
references another summary formula
cause data loss

5. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
The Marketing User profile
forecast role hierarchy
reportable

6. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
All users
40
Profile

7. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
upgrade a managed application
Contract Manager
calculations on summary fields

8. Page layouts are assigned to users based on...
Role settings
Difference between workflow rule and workflow approval process
The user is not able to edit it because it is read-only
Google adwords

9. You can use conditional highlighting for which types of reports?
Workflows
no limits
summary and matrix reports
Automated rules

10. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
None of the users
Call Support - Call Sales - Log a case online - Email Support
delete the field

11. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Custom Field
30 days
System Administrator profile and Marketing User Profile (import Leads)
User can log out all unsaved data is lost

12. Sharing rules can be formed on the following except...
User setting
Objects on managed packages
folder access level
To display extended web content on SF window

13. Users can _____________ from the sidebar and advanced search
5 MB
Value is always required
System Administrator
search for public tags

14. The account owner - opportunit owners - and case owners...
40
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
can be different users
Download AppExchange Packages

15. Page Layout - Field level security - Record Types
custom multi select picklist
components of a profile
Download AppExchange Packages
the recycle bin

16. Which information not captured on user record in Salesforce?
Hire Date
Any user can view all records that the running user role can view
Difference between workflow rule and workflow approval process
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

17. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
As short as a day and as long as a forever
denied
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Skill requirements - Product categories - Customer types - Service levels

18. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
IP address is unknown
Basically - the Gmail model - all you data is stored on servers
Difference between workflow rule and workflow approval process
calculations on summary fields

19. You can then associate each business process with one or more record types and make it available to users...
Metric and gauge
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
based on their profile
in activity history

20. You can customize Profile to restrict users' ability to...
be shared
log in to SFDC Profile
40
To capture unique data of the business

21. Allows you to define different sets of picklist values for both standard and custom picklist.
Permissions
Profile
Rcord type
Create on solution

22. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Export to excel
number from percentage
300
different types of sharing rules

23. You can map a custom lead field...
to a case
own a record and not see it
Custom forecasting
multiple fields in SFDC

24. What is true about look up relationships?
The Marketing User profile
Lead - Contact - Solution
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
The running user does not have access to the dashboard folder

25. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
summary and matrix
50000
A running user

26. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Marketing User
Rules and the use of Email Templates
Solutions - Accounts - Opportunities
extend sharing for those records

27. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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28. How many Editions are there in SFDC?
folder access level
references another summary formula
5
custom multi select picklist

29. Can only view records
Read-Only
number from percentage
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
250

30. The ____________ is a custom field that aggregates child record information in to the parent record.
version control capabilities
rollup summary field
the level of visibility
a campaign member

31. An account team can be added by all except...
custom multi select picklist
Set thresholds for report analysis
anyone in the team
Custom forecasting

32. The size limit for documents uploaded is...
Any user can view all records that the running user role can view
5 MB
version control capabilities
All users of SFDC who have access to campaigns objects

33. List Dashboard component types
Call Support - Call Sales - Log a case online - Email Support
Solutions - Accounts - Opportunities
Metric - table - gauge - chart - S-Control - VF page
The email address of the user whose identify is being confirmed.

34. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
make a field required
using the custom summary field
Download AppExchange Packages
Skill requirements - Product categories - Customer types - Service levels

35. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
Create a report
Solutions - Accounts - Opportunities
summary and matrix

36. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
many to many
Solution Manager
Basically - the Gmail model - all you data is stored on servers
The user is not able to edit it because it is read-only

37. What is the limit on the compiled size of the formula field?
4k
User setting
Summary and table
All users of SFDC who have access to campaigns objects

38. How would an administrator modify lookup records in a console layout?
link to report
The user loses all unsaved data after terminating the session
many to many
Mini Page Layout

39. The system ___________ std lead fields to standard account - contact - and oppy fields.
Insert - update - upsert - delete
Read-Only
automatically maps
5

40. Business process is available in following objects: _______________
To use the campaign import wizards
Download AppExchange Packages
Lead - Contact - Solution
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

41. Opportunities and quotes are a part of which cloud?
Custom objects - Field level security
Sales Cloud
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Show details and add events

42. Standard objects examples
summary and matrix
custom multi select picklist
To let the user select values in the view picklist
Solutions - Accounts - Opportunities

43. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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44. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
The Marketing User profile
All organization data
Create a report
calculations on summary fields

45. Reports that must be used to create dashboard components.
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Custom summary and matrix reports
your organization's workflow
3 or more hours per day

46. What is the salesforce Console?
Marketing -Call Center
components of a profile
A tab that combines a list view and related records into one screen with different frames.
4k

47. You can import only ___________ per CSV file.
not enforced
your organization's workflow
Sales Cloud
one language at a time

48. A person account is different from a business account because...
Gets assigned to lead owner's territory
There is only one record type in person account - There is no contact related list in person account
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
no limits

49. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
the level of visibility
Role settings
lead assignment rule
tasks scheduled calendar events

50. Create and manage letterheads and email templates
Tabular reports
Case queue
Manage Letterheads - Manage Public Templates - Edit HTML Templates
different types of sharing rules