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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An account team can be added by all except...
None of the users
Difference between workflow rule and workflow approval process
500
anyone in the team

2. Page Layout - Field level security - Record Types
Any user can view all records that the running user role can view
Use cases for Email-to-Case
Forecasts
components of a profile

3. Managed package is always...
30 days
able to upgrade to other version
Basically - the Gmail model - all you data is stored on servers
Page layouts

4. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
Case Auto-Response Rule
in activity history
A running user

5. Users can _____________ from the sidebar and advanced search
make a field required
be shared
search for public tags
to a case

6. What is true about managed packages?
Lead - Contact - Solution
Custom picklist
They are upgradeable
Show details and add events

7. Users with access to opportunities as sales team members cannot...
Marketing User
Export to excel
use everywhere rule
extend sharing for those records

8. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
lead assignment rule
Profile
The email address of the user whose identify is being confirmed.
Tabular reports

9. Recycle bin houses deleted data for...
lead conversion
30 days
your organization's workflow
Fiscal year - Licenses - Language - locale - time zones

10. You can delete the _____________ that is on an oppy.
std price book or a price book
upgrade a managed application
5 MB
controlling field for a dependent field

11. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
List view
cause data loss
One solution field

12. Super User - Can customize and administer the application
web-to-lead
Salesforce and Marketing Automation - Customer Support Management
System Administrator
Case queue

13. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
parent.child relationships
Account - Contacts - Opportunities
Case queue
must be between 5 and 50

14. Sharing rules can be formed on the following except...
Objects on managed packages
forecast role hierarchy
search for public tags
List view

15. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
The designated weblead owner gets an email
cause data loss
The user is not able to edit it because it is read-only

16. What information in the user record cannot be captured without a custom field?
multiple record types
List view
Custom objects - Field level security
Hire date

17. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
Page layouts
To use a Case Assignment
Case tasks

18. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
Summary or matrix (with at least one level of grouping)
Solutions - Accounts - Opportunities
Configure the settings and rules for Case processing - including Business Hours - and Escalation

19. Which one of these may be a controlling field and a dependent field?
Custom picklist
Line
Mini Page Layout
many to many

20. You can import only ___________ per CSV file.
Case tasks
one language at a time
300
Objects on managed packages

21. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
Territory Management
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
components of a profile

22. Record types are not available in...
not enforced
system administrator
the Professional Edition
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

23. Custom fiscal year works on a define once and...
use everywhere rule
based on their profile
routed to a default lead creator via email
reportable

24. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
Call Support - Call Sales - Log a case online - Email Support
multiple fields in SFDC
objects in a managed package

25. Name three settings on the Company Information page that administrators can edit.
using the custom summary field
50000
Case Auto-Response Rule
Default Locale - Default Language - Default Time Zone

26. A role has a ________ relationship with users.
many to many
YEAR(date_c) =YEAR(today())
Custom objects - Field level security
an error report after the loading

27. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
When a Lead is converted
references another summary formula
before it is saved in Salesforce
User setting

28. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
a campaign member
delete the field
cause data loss
The email address of the user whose identify is being confirmed.

29. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Fiscal year - Licenses - Language - locale - time zones
denied
routed to a default lead creator via email
Salesforce CRM workflow

30. You need which permission to specify a running user other than yourself?
Unlimited
View all data
dashboard components
cause data loss

31. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
objects in a managed package
300
Fiscal year - Licenses - Language - locale - time zones
Permissions

32. Name three sources from which cases can be created.
Queue
using the custom summary field
Call Support - Call Sales - Log a case online - Email Support
your organization's workflow

33. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
Field level security
Contacts
500

34. While scheduling an email reports user specifies all except...
Create on solution
link to report
parent.child relationships
User can log out all unsaved data is lost

35. Types of relationships that can exist between objects
Lead - Contact - Solution
1 day
Master-detail - many-to-many - lookup - hierarchical
One solution field

36. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
make a field required
Mini Page Layout
using the custom summary field

37. What is Salesforce?
All users
Custom picklist
Salesforce and Marketing Automation - Customer Support Management
be shared

38. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Show details and add events
Accounts to Opportunities - or Contacts to Cases
Sales Team Role
Territory Management

39. Which report formats must be used to create dashboard components?
Marketing -Call Center
5
The email address of the user whose identify is being confirmed.
Summary or matrix (with at least one level of grouping)

40. Used to escalate a case if it has not been resolved within a specified period of time.
extend sharing for those records
Master-detail - many-to-many - lookup - hierarchical
Google adwords
Case Escalation Rule

41. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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42. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
a campaign member
Sales Team Role
Read-Only
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

43. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Queue
cause data loss
an error report after the loading
All users of SFDC who have access to campaigns objects

44. A _____________ cannot be the controlling field for a dependent field.
Case Escalation Rule
except Campaign
custom multi select picklist
active assignment rules

45. Can only view records
salesforce.com portal
Read-Only
Default Locale - Default Language - Default Time Zone
IP address is unknown

46. Who can view a campaign in SFDC?
3 or more hours per day
All users of SFDC who have access to campaigns objects
able to delete accounts
Create on solution

47. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Solutions - Accounts - Opportunities
conditional highlighting
Difference between workflow rule and workflow approval process
5 MB

48. ____________ is available for custom fiscal years.
IP address is unknown
Custom forecasting
automatically maps
Case Escalation Rule

49. ______________ will not give access to opportunity records that was previously a restricted account.
to a case
Contacts
Adding a user to the sales team group
Line

50. A delegated approver can revoke a...
summary and matrix
Metric - table - gauge - chart - S-Control - VF page
Contacts
previously approved process

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Salesforce Certification

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