Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of these are inherited from objects on homepage in a console layout?






2. When is a custom object created?






3. The size limit for documents uploaded is...






4. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






5. Which graphs rely on grand total for dashboards?






6. What is the limit on the compiled size of the formula field?






7. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






8. What is the role of Primary Object when creating custom report types?






9. What does a company profile contain?






10. What is the number of values allowed in dependent pick list?






11. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






12. A public group is a grouping of all except...






13. List the type of case queues commonly used by call centers.






14. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






15. A delegated approver can revoke a...






16. The # of business hours that can be set for the organization to operate






17. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






18. What objects may be imported or updated using the Import Wizard?






19. You can customize Profile to restrict users' ability to...






20. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






21. List the functions of the Data Loader






22. To edit opportunity permission - where would you make the change?






23. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






24. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






25. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






26. In conditional highlighting - how may maximum conditions are allowed per report?






27. Salesforce for Microsoft Outlook is which type of client?






28. The administrator wants to track data over a period of time. Which graph would he use?






29. A custom multi-select pick list cannot be a...






30. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






31. There are _________ to new picklist or multi-select picklist values for any field during a single import






32. The documents tab does not contain...






33. Campaigns and opportunities have a _____________ relationship.






34. Who can import data for all users?






35. A workflow alert cannot be tracked...






36. Where would you make changes in order to make default tabs visible?






37. When you configure search settings for your organization - the new value...






38. Standard picklist fields can be controlling fields but...






39. Super User - Can customize and administer the application






40. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






41. Show up to 2000 records in the record count display - Print up to 1000 records in print view






42. If a standard object is renamed - the reports are renamed based on...






43. In order to implement more than one business process - ____________must also be implemented.






44. As an admin - you can schedule regular data imports...






45. Why do you create a web tab?






46. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






47. Standard User Permissions + can manage published solutions + can manage solution categories






48. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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49. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






50. The data loader can load all objects - including custom objects - It generates...