Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
User setting
previously approved process
before it is saved in Salesforce
Gets assigned to lead owner's territory

2. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
calculations on summary fields
Value is always required
Profile
YEAR(date_c) =YEAR(today())

3. Give an example of a one-to many relationship between standard objects.
log in to SFDC Profile
Components of the Console Tab
Call Support - Call Sales - Log a case online - Email Support
Accounts to Opportunities - or Contacts to Cases

4. Which salesforce.com feature allows the org to capture ROI on online advertising?
salesforce.com portal
Google adwords
All organization data
IP address is unknown

5. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Marketing -Call Center
a campaign member
Download AppExchange Packages
Sales Cloud

6. Partner Portal: Users login to the web portal rather than through the...
the new label value
no limits
salesforce.com portal
Marketing -Call Center

7. In list view enhancements - users cannot export list results to...
3
csv files
Gets assigned to lead owner's territory
denied

8. You can map a custom lead field to only one of the following objects at a single instance
Metric - table - gauge - chart - S-Control - VF page
A tab that combines a list view and related records into one screen with different frames.
Account - Contacts - Opportunities
the record is saved/updated

9. It is possible for a user to...
Sales Cloud
own a record and not see it
Export to excel
using the custom summary field

10. A lead has been converted. Where can we find the campaigns associated with it?
many to many
Rcord type
Opportunity campaign related list - Contact campaign related list
Elements within a Page Layout

11. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
All users
Create a report
number from percentage
Objects on managed packages

12. Custom summary formula on report...
routed to a default lead creator via email
Default Locale - Default Language - Default Time Zone
references another summary formula
300

13. An account team can be added by all except...
Automated rules
Workflow rules
anyone in the team
active assignment rules

14. When you configure search settings for your organization - the new value...
automatically maps
Salesforce and Marketing Automation - Customer Support Management
must be between 5 and 50
Download AppExchange Packages

15. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Use cases for Web-to-Case
300
None of the users
dashboard components

16. The size limit for documents uploaded is...
csv files
5 MB
Contacts
other formula fields

17. Determines the level of access to the dashboard data
Case Escalation Rule
active assignment rules
A running user
build a custom forecast for the same

18. Campaigns and opportunities have a _____________ relationship.
the new label value
Rcord type
many to much
View the account - Edit the account

19. How many lead assignment rules can be active at one time?
1
summary and matrix
delete the field
active assignment rules

20. ____________ is available for custom fiscal years.
30 days
Custom forecasting
5 MB
System Administrator profile and Marketing User Profile (import Leads)

21. You can use conditional highlighting for which types of reports?
not dependent fields
To use a Case Assignment
User can log out all unsaved data is lost
summary and matrix reports

22. How many Editions are there in SFDC?
None of the users
Mini Page Layout
before it is saved in Salesforce
5

23. As a ________________ you can create page layout in the console and assign it to profiles.
calculations on summary fields
references another summary formula
using the data loader
system administrator

24. Custom fiscal year works on a define once and...
one language at a time
Queue
objects in a managed package
use everywhere rule

25. You can customize Profile to restrict users' ability to...
Salesforce CRM workflow
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
log in to SFDC Profile
Objects on managed packages

26. It is possible for a user to...
own a record and not see it
Solution Manager
rollup summary field
Skill requirements - Product categories - Customer types - Service levels

27. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Solutions - Accounts - Opportunities
denied
Edit on solution
Default Locale - Default Language - Default Time Zone

28. Page Layout - Field level security - Record Types
Mini Page Layout
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Custom objects - Field level security
components of a profile

29. Which graphs rely on grand total for dashboards?
Custom Field
Metric and gauge
5 MB
Set thresholds for report analysis

30. A role has a ________ relationship with users.
no limits
many to many
multiple record types
Page layouts

31. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Territory Management
The email address of the user whose identify is being confirmed.
rollup summary field
Business Hours

32. A _____________ cannot be the controlling field for a dependent field.
Edit on solution
Use cases for Web-to-Case
custom multi select picklist
an error report after the loading

33. Which one of these may be a controlling field and a dependent field?
Custom Field
4000
Standard users
Custom picklist

34. Reports that must be used to create dashboard components.
own a record and not see it
Automated rules
Use cases for Email-to-Case
Custom summary and matrix reports

35. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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36. Which of these are inherited from objects on homepage in a console layout?
Difference between workflow rule and workflow approval process
Custom objects - Field level security
All users
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

37. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Google adwords
used on an oppy
To use the campaign import wizards
Download AppExchange Packages

38. Page layouts are assigned to users based on...
based on their profile
Create on solution
folder access level
Role settings

39. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
Lead - Contact - Solution
delete the field
std price book or a price book

40. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
Accounts to Opportunities - or Contacts to Cases
Unlimited
Automated rules

41. The maximum # of time trigger actions
All organization data
40
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

42. May be used to group related cases - or to split one case into many different parts.
Workflows
Solution Manager
Use cases for Case Hierarchies
previously approved process

43. Why do you create a web tab?
To display extended web content on SF window
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Master-detail - many-to-many - lookup - hierarchical
summary and matrix

44. List the functions of the Data Loader
std price book or a price book
Insert - update - upsert - delete
Case Auto-Response Rule
Field level security

45. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
Manage public documents
Any user can view all records that the running user role can view
Basically - the Gmail model - all you data is stored on servers

46. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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47. Salesforce for Microsoft Outlook is which type of client?
Custom Field
Role settings
YEAR(date_c) =YEAR(today())
API

48. Calendar and Task Activities are both...
to a case
To capture unique data of the business
tasks scheduled calendar events
csv files

49. If a standard object is renamed - the reports are renamed based on...
the new label value
Read-Only
Use cases for Email-to-Case
User can log out all unsaved data is lost

50. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
lead assignment rule
Custom picklist
Page layouts
Custom Field