Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Custom fiscal year works on a define once and...
Elements within a Page Layout
make a field required
summary and matrix
use everywhere rule

2. You can import only ___________ per CSV file.
one language at a time
Master-detail - many-to-many - lookup - hierarchical
List view
search for public tags

3. The account owner - opportunit owners - and case owners...
Use cases for Web-to-Case
build a custom forecast for the same
The user is not able to edit it because it is read-only
can be different users

4. Record types are not available in...
the Professional Edition
Accounts to Opportunities - or Contacts to Cases
controlling field for a dependent field
Hire Date

5. A role has a ________ relationship with users.
automatically maps
be shared
csv files
many to many

6. Name three sources from which cases can be created.
summary and matrix reports
Call Support - Call Sales - Log a case online - Email Support
based on their profile
Solutions - Accounts - Opportunities

7. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
Use cases for Email-to-Case
When a Lead is converted
Download AppExchange Packages

8. How many Editions are there in SFDC?
Case Escalation Rule
5
Adding a user to the sales team group
Page layouts

9. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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10. Personal tags cannot...
Summary or matrix (with at least one level of grouping)
be shared
Use cases for Case Hierarchies
Automated rules

11. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
4k
Use cases for Email-to-Case
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
version control capabilities

12. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
before it is saved in Salesforce
3
Adding a user to the sales team group
cause data loss

13. In order to implement more than one business process - ____________must also be implemented.
Business Hours
able to delete accounts
using the custom summary field
multiple record types

14. Business process is available in following objects: _______________
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Fiscal year - Licenses - Language - locale - time zones
Lead - Contact - Solution
50000

15. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
system administrator
IP address is unknown
Show details and add events
in activity history

16. Create ads that display on search engines is possible in SFDC using...
Google
a campaign member
Adding a user to the sales team group
Profile

17. How many lead assignment rules can be active at one time?
The designated weblead owner gets an email
The Marketing User check box on the user profile page
Custom forecasting
1

18. List the places where Currency is specified
make a field required
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Solutions - Accounts - Opportunities
Permissions

19. There are _________ to new picklist or multi-select picklist values for any field during a single import
Manage Letterheads - Manage Public Templates - Edit HTML Templates
4k
no limits
dashboard components

20. Name the standard applications in the list.
Marketing -Call Center
reportable
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Fiscal year - Licenses - Language - locale - time zones

21. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
dashboard components
Custom objects - Field level security
tasks scheduled calendar events

22. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Call Support - Call Sales - Log a case online - Email Support
User can log out all unsaved data is lost
Custom summary and matrix reports
not dependent fields

23. If a standard object is renamed - the reports are renamed based on...
delete the field
the new label value
lead assignment rule
make a field required

24. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
The running user does not have access to the dashboard folder
multiple record types
Custom Field
delete the field

25. When is a custom object created?
None of the users
YEAR(date_c) =YEAR(today())
To capture unique data of the business
Salesforce ID

26. If the lead has a record type - the default record type of the new owner is assigned to records created during...
custom multi select picklist
forecast role hierarchy
lead conversion
Export to excel

27. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
List view
Field level security
Salesforce and Marketing Automation - Customer Support Management

28. Standard User Permissions + can edit - approve - activate and delete contracts
not enforced
Use cases for Email-to-Case
Contract Manager
When a Lead is converted

29. What is true about look up relationship?
a campaign member
make a field required
Google
Value is always required

30. We cannot create sharing rules on...
Field level security
many to much
objects in a managed package
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

31. Custom objects are...
Manage public documents
One solution field
As short as a day and as long as a forever
reportable

32. Super User - Can customize and administer the application
Elements within a Page Layout
components of a profile
System Administrator
Standard Field

33. What is the limit on the compiled size of the formula field?
different types of sharing rules
links two objects together
Case tasks
4k

34. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
Salesforce ID
Skill requirements - Product categories - Customer types - Service levels
Custom Field

35. Create and manage letterheads and email templates
Lead - Contact - Solution
used on an oppy
Manage Letterheads - Manage Public Templates - Edit HTML Templates
40

36. Which report formats must be used to create dashboard components?
denied
Rules and the use of Email Templates
an error report after the loading
Summary or matrix (with at least one level of grouping)

37. Page layouts are assigned to users based on...
40
250
View the account - Edit the account
Role settings

38. You need which permission to specify a running user other than yourself?
300
an error report after the loading
View all data
Value is always required

39. _____________can import a maximum of 500 account records in a session.
User setting
Standard users
Salesforce CRM workflow
different types of sharing rules

40. A public group is a grouping of all except...
Force.com
multiple fields in SFDC
The email address of the user whose identify is being confirmed.
Queue

41. What can stop a scheduled report-dashboard run?
Line
All organization data
The running user does not have access to the dashboard folder
summary and matrix reports

42. Applications are built on which platform?
The user loses all unsaved data after terminating the session
anyone in the team
The Marketing User check box on the user profile page
Force.com

43. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
the recycle bin
not dependent fields
before it is saved in Salesforce
Sales Team Role

44. Standard picklist fields can be controlling fields but...
not dependent fields
to a case
Edit and Read opportunity
Line

45. Can view - edit and delete their own records
Skill requirements - Product categories - Customer types - Service levels
one language at a time
Line
Standard User

46. A custom lead field can be mapped to...
the recycle bin
One solution field
extend sharing for those records
Manage Letterheads - Manage Public Templates - Edit HTML Templates

47. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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48. Who can view a campaign in SFDC?
Territory Management
All users of SFDC who have access to campaigns objects
Profile controls
lead conversion

49. You can create _____________ directly from the csv import file.
must be between 5 and 50
parent.child relationships
Give a list of campaigns that influenced the user
System Administrator profile and Marketing User Profile (import Leads)

50. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
no limits
used on an oppy
Campaign Member or Contact Role