Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. May be used to group related cases - or to split one case into many different parts.






2. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






3. Who can view campaigns?






4. Opportunities and quotes are a part of which cloud?






5. Specifying a "running user" in dashboard means...






6. List the places where Currency is specified






7. You can use conditional highlighting for which types of reports?






8. A person account is different from a business account because...






9. In list view enhancements - users cannot export list results to...






10. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






11. You can create _____________ directly from the csv import file.






12. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






13. Permission to add a category to a solution require which permission






14. Standard picklist fields can be controlling fields but...






15. When is a custom object created?






16. The size limit for documents uploaded is...






17. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






18. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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19. Available out of box - cannot be deleted (You can change the label name).






20. Allows you to define different sets of picklist values for both standard and custom picklist.






21. What is the salesforce Console?






22. What is true about managed packages?






23. The create new folder link will only be visible to users with which permission?






24. You must create the business process before creating record types for each of these objects...






25. To edit opportunity permission - where would you make the change?






26. How many roles can you create for your org?






27. As an admin - you can schedule regular data imports...






28. Author and the owner do not have the...






29. Where do active currencies live?






30. Conditional highlighting is used only in...






31. Who can view a campaign in SFDC?






32. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






33. Which information not captured on user record in Salesforce?






34. You need which permission to specify a running user other than yourself?






35. You can delete the _____________ that is on an oppy.






36. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






37. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






38. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






39. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






40. What is Salesforce?






41. A workflow alert cannot be tracked...






42. Calendar and Task Activities are both...






43. Salesforce for Microsoft Outlook is which type of client?






44. How does the Import Wizard perform matching when updating records?






45. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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46. While scheduling an email reports user specifies all except...






47. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






48. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






49. The # of business hours that can be set for the organization to operate






50. Field level security cannot be used to...