Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
your organization's workflow
can be different users
using the custom summary field

2. Create ads that display on search engines is possible in SFDC using...
Edit on solution
delete the field
controlling field for a dependent field
Google

3. What can stop a scheduled report-dashboard run?
To display extended web content on SF window
The running user does not have access to the dashboard folder
Accounts - Contacts - Leads - Solutions - and Custom objects
Workflows

4. Standard User Permissions + can edit - approve - activate and delete contracts
3 or more hours per day
many to many
Contract Manager
lead assignment rule

5. Types of relationships that can exist between objects
The running user does not have access to the dashboard folder
3 or more hours per day
Contract Manager
Master-detail - many-to-many - lookup - hierarchical

6. Name the standard applications in the list.
before it is saved in Salesforce
Marketing -Call Center
a campaign member
custom multi select picklist

7. Field level security cannot be used to...
Profile
Edit on solution
Insert - update - upsert - delete
make a field required

8. Standard User Permissions + can manage published solutions + can manage solution categories
50000
Call Support - Call Sales - Log a case online - Email Support
other formula fields
Solution Manager

9. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Account - Contacts - Opportunities
3 or more hours per day
Use cases for Email-to-Case
dashboard components

10. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
components of a profile
5 MB
based on their profile

11. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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12. Who can view a campaign in SFDC?
an error report after the loading
search for public tags
build a custom forecast for the same
All users of SFDC who have access to campaigns objects

13. Sharing rules can be formed on the following except...
Skill requirements - Product categories - Customer types - Service levels
API
Objects on managed packages
One solution field

14. Custom objects are...
Value is always required
summary and matrix reports
Edit and Read opportunity
reportable

15. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
A tab that combines a list view and related records into one screen with different frames.
Edit and Read opportunity
link to report

16. ______________ will not give access to opportunity records that was previously a restricted account.
reportable
the record is saved/updated
make a field required
Adding a user to the sales team group

17. Users with access to opportunities as sales team members cannot...
Hire Date
different types of sharing rules
Line
extend sharing for those records

18. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
based on their profile
previously approved process
Standard users
The user loses all unsaved data after terminating the session

19. A person account is different from a business account because...
previously approved process
There is only one record type in person account - There is no contact related list in person account
version control capabilities
Case Escalation Rule

20. A custom multi-select pick list cannot be a...
calculations on summary fields
5 MB
1
controlling field for a dependent field

21. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
using the data loader
Tabular reports
territory management
Standard User

22. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
except Campaign
Difference between workflow rule and workflow approval process
used on an oppy

23. Changing the data type of an existing custom field can cause data loss while changing to...
used on an oppy
number from percentage
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Custom Field

24. Name three benefits of the cloud computing model.
Lead - Contact - Solution
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
except Campaign
System Administrator profile and Marketing User Profile (import Leads)

25. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Call Support - Call Sales - Log a case online - Email Support
Sales Cloud
The email address of the user whose identify is being confirmed.
Case queue

26. An online form to capture lead information - Email template response content published on your web site.
std price book or a price book
Ideas
web-to-lead
All organization data

27. Error on failed web to lead validation is...
Role settings
routed to a default lead creator via email
Case
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

28. You cannot delete a product that is...
make a field required
many to much
used on an oppy
can be different users

29. What is true about look up relationships?
4000
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Ideas
objects in a managed package

30. The # of business hours that can be set for the organization to operate
parent.child relationships
Unlimited
rollup summary field
30 days

31. How many roles can you create for your org?
Summary or matrix (with at least one level of grouping)
system administrator
a campaign member
500

32. While scheduling an email reports user specifies all except...
There is only one record type in person account - There is no contact related list in person account
link to report
tasks scheduled calendar events
3

33. The ____________ is a custom field that aggregates child record information in to the parent record.
They are upgradeable
rollup summary field
system administrator
The Marketing User check box on the user profile page

34. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
the new label value
a campaign member
Google adwords
able to delete accounts

35. The size limit for documents uploaded is...
lead assignment rule
5 MB
Sales Cloud
500

36. Page Layout - Field level security - Record Types
Ideas
Hire date
40
components of a profile

37. It is possible for a user to...
Show details and add events
the level of visibility
own a record and not see it
Line

38. Where would you make changes in order to make default tabs visible?
territory management
User setting
lead assignment rule
Permissions

39. What is Salesforce?
Salesforce CRM workflow
Role settings
To use the campaign import wizards
Salesforce and Marketing Automation - Customer Support Management

40. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
in activity history
Contract Manager
territory management
None of the users

41. Which graphs rely on grand total for dashboards?
Metric and gauge
All users of SFDC who have access to campaigns objects
Salesforce CRM workflow
parent.child relationships

42. Name three settings on the Company Information page that administrators can edit.
Metric and gauge
The designated weblead owner gets an email
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Default Locale - Default Language - Default Time Zone

43. Which report formats must be used to create dashboard components?
number from percentage
One solution field
Salesforce ID
Summary or matrix (with at least one level of grouping)

44. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Use cases for Case Hierarchies
same access to the document
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Rules and the use of Email Templates

45. The documents tab does not contain...
Difference between workflow rule and workflow approval process
version control capabilities
To capture unique data of the business
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

46. Standard User Permissions + can import leads for the organization
Contract Manager
using the custom summary field
Marketing User
make a field required

47. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
to a case
Components of the Console Tab
Case
Show details and add events

48. Users can _____________ from the sidebar and advanced search
5
3 or more hours per day
search for public tags
objects in a managed package

49. Name three sources from which cases can be created.
automatically maps
Call Support - Call Sales - Log a case online - Email Support
search for public tags
Case Escalation Rule

50. You can create _____________ directly from the csv import file.
denied
parent.child relationships
Custom summary and matrix reports
The designated weblead owner gets an email