Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. ____________ is available for custom fiscal years.
To capture unique data of the business
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Use cases for Web-to-Case
Custom forecasting

2. As an admin - you can schedule regular data imports...
using the data loader
parent.child relationships
Campaign Member or Contact Role
conditional highlighting

3. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Objects on managed packages
All users of SFDC who have access to campaigns objects
before it is saved in Salesforce
1

4. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
an error report after the loading
To use Case Queues to manage Cases
Sales Team Role
own a record and not see it

5. ____________ is not available for printable lists
Profile controls
dashboard components
make a field required
Export to excel

6. Name three benefits of the cloud computing model.
Automated rules
1 day
YEAR(date_c) =YEAR(today())
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

7. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
version control capabilities
custom multi select picklist
Standard User
Field level security

8. Conditional formatting is available for...
Master-detail - many-to-many - lookup - hierarchical
Mini Page Layout
All organization data
Summary and table

9. Sharing rules can be formed on the following except...
System Administrator
Objects on managed packages
build a custom forecast for the same
Export to excel

10. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
Master-detail - many-to-many - lookup - hierarchical
Basically - the Gmail model - all you data is stored on servers
All organization data

11. Super User - Can customize and administer the application
The designated weblead owner gets an email
conditional highlighting
System Administrator
Edit and Read opportunity

12. What is true about look up relationship?
cause data loss
Value is always required
Case tasks
Case

13. You must create the business process before creating record types for each of these objects...
Master-detail - many-to-many - lookup - hierarchical
A tab that combines a list view and related records into one screen with different frames.
except Campaign
able to upgrade to other version

14. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
system administrator
own a record and not see it
All organization data

15. What can a user do an account record that has been manually shard read/write with him/her?
As short as a day and as long as a forever
lead assignment rule
View the account - Edit the account
5

16. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
There is only one record type in person account - There is no contact related list in person account
Rules and the use of Email Templates
One solution field

17. You can customize Profile to restrict users' ability to...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
log in to SFDC Profile
To use Case Queues to manage Cases
multiple record types

18. Which of these are inherited from objects on homepage in a console layout?
Any user can view all records that the running user role can view
Sales Cloud
Custom objects - Field level security
All organization data

19. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
own a record and not see it
Custom summary and matrix reports
The user is not able to edit it because it is read-only
based on their profile

20. You can map a single column from the csv file to...
Marketing -Call Center
View the account - Edit the account
multiple fields in SFDC
The user is not able to edit it because it is read-only

21. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
many to many
the record is saved/updated
objects in a managed package

22. A role controls __________ that users have to an organization's data.
the level of visibility
Automated rules
to a case
50000

23. The size limit for documents uploaded is...
3 or more hours per day
Custom Field
Lead - Contact - Solution
5 MB

24. When you configure search settings for your organization - the new value...
All users of SFDC who have access to campaigns objects
Field level security
must be between 5 and 50
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

25. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Lead - Contact - Solution
Call Support - Call Sales - Log a case online - Email Support
4000
Objects on managed packages

26. When a case is deleted - following are deleted except
calculations on summary fields
5 MB
Case tasks
1 day

27. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
controlling field for a dependent field
Profile
300
Line

28. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
To use the campaign import wizards
Case Escalation Rule
Default Locale - Default Language - Default Time Zone
Business Hours

29. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
tasks scheduled calendar events
not enforced
Profile controls
All users

30. Types of relationships that can exist between objects
The user is not able to edit it because it is read-only
Value is always required
Master-detail - many-to-many - lookup - hierarchical
Case Auto-Response Rule

31. Name the standard applications in the list.
Mini Page Layout
Marketing -Call Center
4000
Basically - the Gmail model - all you data is stored on servers

32. Which of the following does not need business process?
5 MB
Contacts
build a custom forecast for the same
To use a Case Assignment

33. Custom summary formula on report...
Create on solution
link to report
references another summary formula
search for public tags

34. In conditional highlighting - how may maximum conditions are allowed per report?
build a custom forecast for the same
3
can be different users
To display extended web content on SF window

35. Page layouts are assigned to users based on...
Role settings
The running user does not have access to the dashboard folder
Metric and gauge
Workflows

36. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
System Administrator
no limits
500

37. Give an example of where a junction object is used between standard objects.
None of the users
calculations on summary fields
Campaign Member or Contact Role
Case Escalation Rule

38. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Export to excel
Metric - table - gauge - chart - S-Control - VF page
Download AppExchange Packages
Sales Team Role

39. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
To use Case Queues to manage Cases
The Marketing User profile
Objects on managed packages
Edit and Read opportunity

40. If a standard object is renamed - the reports are renamed based on...
the new label value
components of a profile
Google adwords
must be between 5 and 50

41. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
5
Set thresholds for report analysis
300

42. Applications are built on which platform?
Contacts
Force.com
Hire date
using the custom summary field

43. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
Solutions - Accounts - Opportunities
Objects on managed packages
cause data loss

44. Custom objects are...
Accounts to Opportunities - or Contacts to Cases
reportable
All organization data
salesforce.com portal

45. All existing custom objects that were previously deployed will still be deployed when you....
System Administrator profile and Marketing User Profile (import Leads)
Salesforce and Marketing Automation - Customer Support Management
upgrade a managed application
folder access level

46. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
custom multi select picklist
To use the campaign import wizards
used on an oppy
Configure the settings and rules for Case processing - including Business Hours - and Escalation

47. A _____________ cannot be the controlling field for a dependent field.
Workflows
Insert - update - upsert - delete
YEAR(date_c) =YEAR(today())
custom multi select picklist

48. You can map a custom lead field...
to a case
API
To use a Case Assignment
the level of visibility

49. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
YEAR(date_c) =YEAR(today())
Configure the settings and rules for Case processing - including Business Hours - and Escalation
cause data loss
Custom picklist

50. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
components of a profile
able to upgrade to other version
be shared