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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
link to report
Edit and Read opportunity
upgrade a managed application
Campaign Member or Contact Role
2. The account owner - opportunit owners - and case owners...
can be different users
To use a Case Assignment
One solution field
500
3. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
All organization data
number from percentage
tasks scheduled calendar events
4. Managed package is always...
able to upgrade to other version
a campaign member
1 day
Read-Only
5. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
not enforced
5 MB
IP address is unknown
6. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
Metric and gauge
Case Escalation Rule
5
7. Field level security cannot be used to...
automatically maps
make a field required
Components of the Console Tab
IP address is unknown
8. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
Standard User
using the data loader
build a custom forecast for the same
9. ____________ is not available for printable lists
multiple record types
Export to excel
To use Case Queues to manage Cases
1
10. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
previously approved process
To use Case Queues to manage Cases
Permissions
Case queue
11. You cannot delete a product that is...
Insert - update - upsert - delete
a campaign member
used on an oppy
Difference between workflow rule and workflow approval process
12. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
Force.com
5 MB
As short as a day and as long as a forever
13. Permission to add a category to a solution require which permission
The user loses all unsaved data after terminating the session
Create on solution
All organization data
denied
14. You can use _______________ for summary and matrix reporting only.
Skill requirements - Product categories - Customer types - Service levels
make a field required
conditional highlighting
Insert - update - upsert - delete
15. Record types are not available in...
YEAR(date_c) =YEAR(today())
Salesforce and Marketing Automation - Customer Support Management
the Professional Edition
to a case
16. You can map a custom lead field...
same access to the document
Role settings
Google
to a case
17. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Read-Only
Opportunity campaign related list - Contact campaign related list
Business Hours
anyone in the team
18. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
different types of sharing rules
Hire date
Marketing -Call Center
Queue
19. Error on failed web to lead validation is...
routed to a default lead creator via email
version control capabilities
Marketing -Call Center
in activity history
20. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
references another summary formula
Forecasts
Use cases for Email-to-Case
21. You can then associate each business process with one or more record types and make it available to users...
based on their profile
Queue
able to delete accounts
Mini Page Layout
22. A custom summary formula cannot reference ____________ in an object.
other formula fields
Lead - Contact - Solution
denied
Custom forecasting
23. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
System Administrator
Create a report
1 day
system administrator
24. A delegated approver can revoke a...
salesforce.com portal
previously approved process
5 MB
A tab that combines a list view and related records into one screen with different frames.
25. What data can you request for in the weekly data export?
same access to the document
All organization data
log in to SFDC Profile
except Campaign
26. In list view enhancements - users cannot export list results to...
csv files
Queue
Master-detail - many-to-many - lookup - hierarchical
Forecasts
27. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
4000
Queue
Permissions
Download AppExchange Packages
28. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Marketing User
The Marketing User profile
denied
can be different users
29. A record of contact with customer support. A customer is reporting a problem or asking a question.
Accounts - Contacts - Leads - Solutions - and Custom objects
the level of visibility
Force.com
Case
30. What does a company profile contain?
delete the field
User setting
Lead - Contact - Solution
Fiscal year - Licenses - Language - locale - time zones
31. How would an administrator modify lookup records in a console layout?
multiple record types
Mini Page Layout
links two objects together
the new label value
32. Custom fiscal year works on a define once and...
IP address is unknown
Create a report
use everywhere rule
summary and matrix reports
33. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
Use cases for Email-to-Case
other formula fields
using the data loader
34. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?
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on line
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35. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
used on an oppy
Rules and the use of Email Templates
Account - Contacts - Opportunities
500
36. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
Custom summary and matrix reports
Case queue
Marketing -Call Center
37. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
Field level security
Elements within a Page Layout
Standard User
38. What is the salesforce Console?
System Administrator profile and Marketing User Profile (import Leads)
The running user does not have access to the dashboard folder
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
A tab that combines a list view and related records into one screen with different frames.
39. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
previously approved process
the Professional Edition
Use cases for Web-to-Case
folder access level
40. Page Layout - Field level security - Record Types
components of a profile
Fiscal year - Licenses - Language - locale - time zones
All users of SFDC who have access to campaigns objects
Summary and table
41. When you configure search settings for your organization - the new value...
Contacts
Give a list of campaigns that influenced the user
must be between 5 and 50
The user loses all unsaved data after terminating the session
42. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
To let the user select values in the view picklist
Workflows
build a custom forecast for the same
43. It is possible for a user to...
controlling field for a dependent field
own a record and not see it
a campaign member
multiple record types
44. Conditional highlighting is used only in...
Case
summary and matrix
4000
All organization data
45. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Any user can view all records that the running user role can view
used on an oppy
To use the campaign import wizards
Hire date
46. Salesforce for Microsoft Outlook is which type of client?
conditional highlighting
the Professional Edition
able to upgrade to other version
API
47. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Hire Date
The Marketing User check box on the user profile page
own a record and not see it
IP address is unknown
48. Sharing rules can be formed on the following except...
summary and matrix
Objects on managed packages
System Administrator
territory management
49. When is it appropriate to use the Import Wizard vs. the Data Loader?
multiple fields in SFDC
Unlimited
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
link to report
50. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Summary and table
3 or more hours per day