Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
an error report after the loading
4k
None of the users
User setting

2. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Standard Field
500
different types of sharing rules
Permissions

3. Conditional formatting is available for...
Summary and table
folder access level
Workflow rules
Difference between workflow rule and workflow approval process

4. In list view enhancements - users cannot export list results to...
csv files
Google
Workflows
not enforced

5. Picklist dependency rules are __________ during import.
many to much
the level of visibility
tasks scheduled calendar events
not enforced

6. We cannot create sharing rules on...
objects in a managed package
3
All users of SFDC who have access to campaigns objects
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

7. Which one of these may be a controlling field and a dependent field?
salesforce.com portal
csv files
All users
Custom picklist

8. Record types are not available in...
Campaign Member or Contact Role
Profile
different types of sharing rules
the Professional Edition

9. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
version control capabilities
The running user does not have access to the dashboard folder
The user is not able to edit it because it is read-only
Profile controls

10. There are _________ to new picklist or multi-select picklist values for any field during a single import
version control capabilities
Call Support - Call Sales - Log a case online - Email Support
Accounts to Opportunities - or Contacts to Cases
no limits

11. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
Territory Management
the record is saved/updated
except Campaign

12. What can a user do an account record that has been manually shard read/write with him/her?
Ideas
Profile
Metric - table - gauge - chart - S-Control - VF page
View the account - Edit the account

13. Standard User Permissions + can edit - approve - activate and delete contracts
Profile
summary and matrix
Forecasts
Contract Manager

14. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
system administrator
Workflow rules
Workflows
Case

15. What data can you export out of SFDC?
Metric - table - gauge - chart - S-Control - VF page
own a record and not see it
Components of the Console Tab
All organization data

16. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
able to upgrade to other version
The designated weblead owner gets an email
Case Auto-Response Rule
User can log out all unsaved data is lost

17. Permission to add a category to a solution require which permission
Territory Management
Create on solution
Workflow rules
Marketing -Call Center

18. Page layouts are assigned to users based on...
They are upgradeable
using the data loader
The Marketing User profile
Role settings

19. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Contacts
Campaign Member or Contact Role

20. As an admin - you can schedule regular data imports...
4000
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
using the data loader
Salesforce ID

21. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
forecast role hierarchy
search for public tags
before it is saved in Salesforce

22. A delegated approver can revoke a...
search for public tags
previously approved process
5 MB
Google adwords

23. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
All organization data
System Administrator profile and Marketing User Profile (import Leads)
Profile
To use Case Queues to manage Cases

24. What is conditional highlighting for reports?
Set thresholds for report analysis
User setting
Line
web-to-lead

25. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
salesforce.com portal
None of the users
Use cases for Web-to-Case
Sales Team Role

26. Calendar and Task Activities are both...
tasks scheduled calendar events
the recycle bin
All organization data
To use Case Queues to manage Cases

27. A _____________ cannot be the controlling field for a dependent field.
lead assignment rule
the Professional Edition
no limits
custom multi select picklist

28. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
1 day
std price book or a price book
territory management

29. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Google
Export to excel
Rules and the use of Email Templates
able to upgrade to other version

30. Field level security cannot be used to...
5 MB
make a field required
4k
Custom picklist

31. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
None of the users
Edit on solution
Use cases for Web-to-Case
User setting

32. What is Salesforce?
the Professional Edition
Salesforce and Marketing Automation - Customer Support Management
Value is always required
3 or more hours per day

33. The size limit for documents uploaded is...
5 MB
delete the field
Custom forecasting
The user is not able to edit it because it is read-only

34. Page Layout - Field level security - Record Types
components of a profile
Business Hours
Read-Only
rollup summary field

35. What is the limit on the compiled size of the formula field?
Ideas
own a record and not see it
4k
salesforce.com portal

36. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Hire Date
Profile
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
the level of visibility

37. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case Escalation Rule
YEAR(date_c) =YEAR(today())
to a case
Case

38. ____________ is available for custom fiscal years.
Manage public documents
40
Custom forecasting
Unlimited

39. List the functions of the Data Loader
using the data loader
Insert - update - upsert - delete
To display extended web content on SF window
Sales Team Role

40. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Set thresholds for report analysis
search for public tags
Solutions - Accounts - Opportunities
Show details and add events

41. The size limit for documents uploaded is...
Insert - update - upsert - delete
5 MB
custom multi select picklist
Standard users

42. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Contract Manager
Use cases for Web-to-Case
5 MB
salesforce.com portal

43. You can modify the contents of a folder if the ______________ is set to read/write.
Metric and gauge
Read-Only
Call Support - Call Sales - Log a case online - Email Support
folder access level

44. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
many to many
Manage Letterheads - Manage Public Templates - Edit HTML Templates
When a Lead is converted
reportable

45. A person account is different from a business account because...
used on an oppy
There is only one record type in person account - There is no contact related list in person account
number from percentage
Profile

46. Software-as-a-service (SaaS) model
make a field required
All organization data
Basically - the Gmail model - all you data is stored on servers
IP address is unknown

47. An account team can be added by all except...
anyone in the team
Profile
the record is saved/updated
link to report

48. It is possible for a user to...
Rcord type
conditional highlighting
own a record and not see it
using the data loader

49. What is the use of campaign influence feature on oportunities?
3
Accounts to Opportunities - or Contacts to Cases
Give a list of campaigns that influenced the user
Permissions

50. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
can be different users
forecast role hierarchy
delete the field