Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A role has a ________ relationship with users.
use everywhere rule
4000
many to many
own a record and not see it

2. You can modify the contents of a folder if the ______________ is set to read/write.
conditional highlighting
many to much
calculations on summary fields
folder access level

3. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
can be different users
Edit and Read opportunity
Custom Field

4. Personal tags cannot...
be shared
Master-detail - many-to-many - lookup - hierarchical
System Administrator profile and Marketing User Profile (import Leads)
Skill requirements - Product categories - Customer types - Service levels

5. Dated exchange rates can be set in the time range of...
dashboard components
Profile
Default Locale - Default Language - Default Time Zone
As short as a day and as long as a forever

6. A role controls __________ that users have to an organization's data.
Manage public documents
link to report
the level of visibility
Lead - Contact - Solution

7. It is possible for a user to...
summary and matrix reports
a campaign member
own a record and not see it
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

8. The # of business hours that can be set for the organization to operate
summary and matrix reports
Unlimited
extend sharing for those records
View all data

9. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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10. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Profile
Fiscal year - Licenses - Language - locale - time zones
conditional highlighting

11. Name three benefits of the cloud computing model.
API
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
to a case
custom multi select picklist

12. Can view - edit and delete their own records
Skill requirements - Product categories - Customer types - Service levels
Standard User
reportable
Profile

13. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Summary or matrix (with at least one level of grouping)
summary and matrix
List view
Case tasks

14. Who can import data for all users?
5 MB
System Administrator profile and Marketing User Profile (import Leads)
denied
A tab that combines a list view and related records into one screen with different frames.

15. If the data validation at web to lead form fails - who will get the error report?
link to report
Read-Only
The designated weblead owner gets an email
Workflow rules

16. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Case
YEAR(date_c) =YEAR(today())
Page layouts
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

17. The system ___________ std lead fields to standard account - contact - and oppy fields.
1 day
version control capabilities
automatically maps
multiple record types

18. Applications are built on which platform?
The user is not able to edit it because it is read-only
Metric and gauge
Force.com
to a case

19. We cannot create sharing rules on...
objects in a managed package
System Administrator
Use cases for Email-to-Case
Use cases for Case Hierarchies

20. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Custom objects - Field level security
an error report after the loading
Show details and add events
link to report

21. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
territory management
many to many
All organization data
lead assignment rule

22. The create new folder link will only be visible to users with which permission?
Manage public documents
no limits
Custom objects - Field level security
The email address of the user whose identify is being confirmed.

23. What is the role of Primary Object when creating custom report types?
summary and matrix reports
Tabular reports
To let the user select values in the view picklist
Export to excel

24. All existing custom objects that were previously deployed will still be deployed when you....
Summary or matrix (with at least one level of grouping)
upgrade a managed application
Use cases for Case Hierarchies
Edit on solution

25. Standard User Permissions + can manage published solutions + can manage solution categories
version control capabilities
Solution Manager
Opportunity campaign related list - Contact campaign related list
multiple fields in SFDC

26. The maximum # of time trigger actions
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
territory management
The Marketing User check box on the user profile page
40

27. An account team can be added by all except...
active assignment rules
anyone in the team
Download AppExchange Packages
based on their profile

28. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
can be different users
User can log out all unsaved data is lost
one language at a time
the Professional Edition

29. What is true about look up relationships?
List view
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
4k
All organization data

30. You can import only ___________ per CSV file.
Metric - table - gauge - chart - S-Control - VF page
a campaign member
API
one language at a time

31. Changing the data type of an existing custom field can cause data loss while changing to...
the level of visibility
number from percentage
can be different users
system administrator

32. Record types are used to implement custom business processes by associating them to specific
Page layouts
Case Auto-Response Rule
API
Line

33. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
must be between 5 and 50
Sales Cloud
The user is not able to edit it because it is read-only

34. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Custom Field
There is only one record type in person account - There is no contact related list in person account
1

35. Conditional formatting is available for...
Contacts
Summary and table
5
The running user does not have access to the dashboard folder

36. Name three sources from which cases can be created.
API
Any user can view all records that the running user role can view
Call Support - Call Sales - Log a case online - Email Support
Account - Contacts - Opportunities

37. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
lead assignment rule
250
Master-detail - many-to-many - lookup - hierarchical

38. The size limit for documents uploaded is...
5 MB
Google adwords
many to many
The Marketing User check box on the user profile page

39. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
own a record and not see it
reportable
Force.com
The user loses all unsaved data after terminating the session

40. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Use cases for Email-to-Case
Set thresholds for report analysis
Download AppExchange Packages
Difference between workflow rule and workflow approval process

41. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Case Escalation Rule
All organization data
Custom picklist
using the custom summary field

42. What is conditional highlighting for reports?
folder access level
Set thresholds for report analysis
Ideas
calculations on summary fields

43. Page layouts are assigned to users based on...
Role settings
the record is saved/updated
version control capabilities
All organization data

44. If the lead has a record type - the default record type of the new owner is assigned to records created during...
active assignment rules
lead conversion
List view
Account - Contacts - Opportunities

45. Users can _____________ from the sidebar and advanced search
active assignment rules
Configure the settings and rules for Case processing - including Business Hours - and Escalation
search for public tags
lead conversion

46. Which of the following does not need business process?
lead assignment rule
5 MB
Ideas
Contacts

47. You can use conditional highlighting for which types of reports?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
To let the user select values in the view picklist
summary and matrix reports
the level of visibility

48. Give an example of a one-to many relationship between standard objects.
log in to SFDC Profile
summary and matrix reports
Standard users
Accounts to Opportunities - or Contacts to Cases

49. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
previously approved process
Opportunity campaign related list - Contact campaign related list
To use a Case Assignment

50. List the type of case queues commonly used by call centers.
Rcord type
folder access level
Gets assigned to lead owner's territory
Skill requirements - Product categories - Customer types - Service levels