Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What information in the user record cannot be captured without a custom field?






2. A workflow alert cannot be tracked...






3. Your recycle bin record limit is _____times the MBs in your general storage






4. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






5. A role controls __________ that users have to an organization's data.






6. Page Layout - Field level security - Record Types






7. Which of these are inherited from objects on homepage in a console layout?






8. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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9. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






10. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






11. How many roles can you create for your org?






12. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






13. To edit opportunity permission - where would you make the change?






14. Salesforce for Microsoft Outlook is which type of client?






15. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






16. Types of relationships that can exist between objects






17. What is true about look up relationship?






18. Which salesforce.com feature allows the org to capture ROI on online advertising?






19. It is possible for a user to...






20. The account owner - opportunit owners - and case owners...






21. List the type of case queues commonly used by call centers.






22. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






23. You can use conditional highlighting for which types of reports?






24. You can map a custom lead field to only one of the following objects at a single instance






25. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






26. A custom multi-select pick list cannot be a...






27. What data can you export out of SFDC?






28. How many Editions are there in SFDC?






29. When is a custom object created?






30. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






31. Name three sources from which cases can be created.






32. What is true about look up relationships?






33. You can map a single column from the csv file to...






34. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






35. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






36. Custom objects are...






37. We cannot create sharing rules on...






38. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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39. Standard User Permissions + can edit - approve - activate and delete contracts






40. A lookup field relationship...






41. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






42. Partner Portal: Users login to the web portal rather than through the...






43. An account team can be added by all except...






44. Applications are built on which platform?






45. In conditional highlighting - how may maximum conditions are allowed per report?






46. An online form to capture lead information - Email template response content published on your web site.






47. Custom fiscal year works on a define once and...






48. There are _________ to new picklist or multi-select picklist values for any field during a single import






49. Page layouts are assigned to users based on...






50. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.