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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
custom multi select picklist
components of a profile
None of the users
List view
2. An account team can be added by all except...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Standard users
anyone in the team
the recycle bin
3. Partner Portal: Users login to the web portal rather than through the...
Default Locale - Default Language - Default Time Zone
active assignment rules
Unlimited
salesforce.com portal
4. If territory management is enabled for your organization and a lead is converted - how does it get assigned?
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5. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
All organization data
Custom forecasting
Workflows
be shared
6. Which information not captured on user record in Salesforce?
IP address is unknown
Hire Date
Set thresholds for report analysis
components of a profile
7. What is the number of values allowed in dependent pick list?
multiple fields in SFDC
Sales Cloud
300
before it is saved in Salesforce
8. The ____________ is a custom field that aggregates child record information in to the parent record.
Case Escalation Rule
rollup summary field
cause data loss
List view
9. Calendar and Task Activities are both...
number from percentage
references another summary formula
tasks scheduled calendar events
same access to the document
10. The data loader can load all objects - including custom objects - It generates...
3 or more hours per day
an error report after the loading
Show details and add events
4k
11. Create and manage letterheads and email templates
To use the campaign import wizards
Manage Letterheads - Manage Public Templates - Edit HTML Templates
upgrade a managed application
summary and matrix
12. What is the use of campaign influence feature on oportunities?
Edit on solution
be shared
used on an oppy
Give a list of campaigns that influenced the user
13. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
search for public tags
Force.com
14. You can create _____________ directly from the csv import file.
1 day
parent.child relationships
Summary or matrix (with at least one level of grouping)
an error report after the loading
15. You can map a custom lead field...
own a record and not see it
salesforce.com portal
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
to a case
16. A custom summary formula cannot reference ____________ in an object.
Accounts to Opportunities - or Contacts to Cases
To let the user select values in the view picklist
500
other formula fields
17. When you configure search settings for your organization - the new value...
system administrator
All users of SFDC who have access to campaigns objects
must be between 5 and 50
Set thresholds for report analysis
18. Custom fiscal year works on a define once and...
Workflow rules
upgrade a managed application
Case queue
use everywhere rule
19. Give an example of a one-to many relationship between standard objects.
able to upgrade to other version
Accounts to Opportunities - or Contacts to Cases
Standard User
the Professional Edition
20. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
Profile
web-to-lead
The Marketing User check box on the user profile page
21. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
There is only one record type in person account - There is no contact related list in person account
50000
5 MB
22. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
salesforce.com portal
able to delete accounts
System Administrator profile and Marketing User Profile (import Leads)
in activity history
23. The size limit for documents uploaded is...
5 MB
multiple record types
User setting
The user loses all unsaved data after terminating the session
24. Which salesforce.com feature allows the org to capture ROI on online advertising?
many to many
3
Google adwords
300
25. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Lead - Contact - Solution
Business Hours
salesforce.com portal
used on an oppy
26. Types of relationships that can exist between objects
reportable
links two objects together
Master-detail - many-to-many - lookup - hierarchical
make a field required
27. Custom summary formula on report...
Basically - the Gmail model - all you data is stored on servers
references another summary formula
View all data
Standard users
28. A delegated approver can revoke a...
previously approved process
Hire Date
250
To use the campaign import wizards
29. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Skill requirements - Product categories - Customer types - Service levels
List view
cause data loss
many to many
30. You can use _______________ for summary and matrix reporting only.
conditional highlighting
Skill requirements - Product categories - Customer types - Service levels
The email address of the user whose identify is being confirmed.
the record is saved/updated
31. To edit opportunity permission - where would you make the change?
Profile
components of a profile
parent.child relationships
Opportunity campaign related list - Contact campaign related list
32. Name three sources from which cases can be created.
Call Support - Call Sales - Log a case online - Email Support
Export to excel
different types of sharing rules
automatically maps
33. Two options for restricting access via IP Ranges
Salesforce CRM workflow
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Edit on solution
Business Hours
34. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Campaign Member or Contact Role
multiple record types
Field level security
Rcord type
35. The maximum # of time trigger actions
To use the campaign import wizards
Profile controls
40
must be between 5 and 50
36. Sharing rule: ________ that grant access to groups of users.
Salesforce ID
Automated rules
lead assignment rule
All organization data
37. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
the recycle bin
IP address is unknown
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
able to delete accounts
38. You can use conditional highlighting for which types of reports?
Skill requirements - Product categories - Customer types - Service levels
summary and matrix reports
IP address is unknown
Case Auto-Response Rule
39. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Profile
Rules and the use of Email Templates
Download AppExchange Packages
lead conversion
40. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
a campaign member
All organization data
System Administrator profile and Marketing User Profile (import Leads)
41. Conditional formatting is available for...
csv files
Standard users
Summary and table
calculations on summary fields
42. You can delete the _____________ that is on an oppy.
in activity history
std price book or a price book
using the custom summary field
lead conversion
43. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
different types of sharing rules
Accounts to Opportunities - or Contacts to Cases
other formula fields
The user loses all unsaved data after terminating the session
44. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Difference between workflow rule and workflow approval process
one language at a time
build a custom forecast for the same
45. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Business Hours
IP address is unknown
Components of the Console Tab
Summary and table
46. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Marketing -Call Center
Solutions - Accounts - Opportunities
Case Auto-Response Rule
the recycle bin
47. When a case is deleted - following are deleted except
To use a Case Assignment
different types of sharing rules
Page layouts
Case tasks
48. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
salesforce.com portal
must be between 5 and 50
the Professional Edition
49. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
an error report after the loading
Queue
dashboard components
50. ______________ will not give access to opportunity records that was previously a restricted account.
3 or more hours per day
Use cases for Email-to-Case
Lead - Contact - Solution
Adding a user to the sales team group
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