Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
All users
Difference between workflow rule and workflow approval process

2. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
The Marketing User profile
Custom forecasting
web-to-lead

3. You can use conditional highlighting for which types of reports?
Give a list of campaigns that influenced the user
Rcord type
summary and matrix reports
different types of sharing rules

4. Managed package is always...
able to upgrade to other version
other formula fields
Business Hours
lead assignment rule

5. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
multiple fields in SFDC
300
Workflow rules
version control capabilities

6. Dated exchange rates can be set in the time range of...
Value is always required
Business Hours
As short as a day and as long as a forever
controlling field for a dependent field

7. Allows you to define different sets of picklist values for both standard and custom picklist.
Permissions
User can log out all unsaved data is lost
build a custom forecast for the same
Rcord type

8. You need which permission to specify a running user other than yourself?
many to much
View all data
Account - Contacts - Opportunities
build a custom forecast for the same

9. A custom lead field can be mapped to...
Metric and gauge
One solution field
API
Use cases for Case Hierarchies

10. When you configure search settings for your organization - the new value...
reportable
denied
Custom picklist
must be between 5 and 50

11. Who can view campaigns?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
All users
Hire Date
API

12. A role controls __________ that users have to an organization's data.
All organization data
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Queue
the level of visibility

13. It is possible for a user to...
rollup summary field
When a Lead is converted
own a record and not see it
Business Hours

14. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
Field level security
Rcord type
in activity history

15. ____________ is available for custom fiscal years.
Custom forecasting
3
Summary and table
YEAR(date_c) =YEAR(today())

16. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Salesforce and Marketing Automation - Customer Support Management
To let the user select values in the view picklist
250
Sales Team Role

17. Which report formats must be used to create dashboard components?
Profile
csv files
Summary or matrix (with at least one level of grouping)
To use the campaign import wizards

18. You can then associate each business process with one or more record types and make it available to users...
denied
based on their profile
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Case Escalation Rule

19. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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20. You must create the business process before creating record types for each of these objects...
except Campaign
Case Escalation Rule
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Objects on managed packages

21. Conditional formatting is available for...
5 MB
Summary and table
in activity history
Contacts

22. The maximum number of values allowed in a controlling field.
Elements within a Page Layout
A tab that combines a list view and related records into one screen with different frames.
4000
300

23. In order to implement more than one business process - ____________must also be implemented.
250
Google
The user loses all unsaved data after terminating the session
multiple record types

24. Campaigns and opportunities have a _____________ relationship.
many to much
tasks scheduled calendar events
web-to-lead
Standard users

25. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
extend sharing for those records
before it is saved in Salesforce
Summary or matrix (with at least one level of grouping)

26. If a standard object is renamed - the reports are renamed based on...
the new label value
same access to the document
Manage public documents
controlling field for a dependent field

27. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Summary or matrix (with at least one level of grouping)
The designated weblead owner gets an email
anyone in the team
None of the users

28. Which is not a standard business object?
To capture unique data of the business
When a Lead is converted
summary and matrix reports
Ideas

29. A public group is a grouping of all except...
automatically maps
Queue
Lead - Contact - Solution
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

30. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
To use Case Queues to manage Cases
build a custom forecast for the same
Role settings

31. The data loader can load all objects - including custom objects - It generates...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
30 days
custom multi select picklist
an error report after the loading

32. Page layouts are assigned to users based on...
Show details and add events
Role settings
Salesforce CRM workflow
used on an oppy

33. All existing custom objects that were previously deployed will still be deployed when you....
Workflow rules
lead assignment rule
references another summary formula
upgrade a managed application

34. How many Editions are there in SFDC?
an error report after the loading
Case tasks
The Marketing User check box on the user profile page
5

35. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
same access to the document
delete the field
Case
Mini Page Layout

36. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Mini Page Layout
The Marketing User check box on the user profile page
Accounts - Contacts - Leads - Solutions - and Custom objects

37. Standard objects examples
Google adwords
Solutions - Accounts - Opportunities
5 MB
Skill requirements - Product categories - Customer types - Service levels

38. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
before it is saved in Salesforce
All organization data
using the data loader

39. Author and the owner do not have the...
Forecasts
Metric - table - gauge - chart - S-Control - VF page
same access to the document
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

40. What is the use of campaign influence feature on oportunities?
50000
Give a list of campaigns that influenced the user
Use cases for Web-to-Case
other formula fields

41. There are _________ to new picklist or multi-select picklist values for any field during a single import
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
no limits
objects in a managed package
Default Locale - Default Language - Default Time Zone

42. Page Layout - Field level security - Record Types
active assignment rules
components of a profile
To use a Case Assignment
Custom Field

43. What is true about look up relationships?
be shared
search for public tags
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Call Support - Call Sales - Log a case online - Email Support

44. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
make a field required
Edit and Read opportunity
Salesforce ID

45. Name three settings on the Company Information page that administrators can edit.
Gets assigned to lead owner's territory
Default Locale - Default Language - Default Time Zone
denied
Rcord type

46. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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47. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
conditional highlighting
lead conversion
the recycle bin

48. Create ads that display on search engines is possible in SFDC using...
To use the campaign import wizards
previously approved process
Export to excel
Google

49. How does the Import Wizard perform matching when updating records?
Custom objects - Field level security
Call Support - Call Sales - Log a case online - Email Support
csv files
Salesforce ID

50. You can use _______________ for summary and matrix reporting only.
To use the campaign import wizards
using the data loader
conditional highlighting
All organization data