Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
1
version control capabilities
Gets assigned to lead owner's territory
Edit and Read opportunity

2. The maximum # of time trigger actions
The email address of the user whose identify is being confirmed.
40
Hire date
folder access level

3. Sharing rule: ________ that grant access to groups of users.
Automated rules
Metric - table - gauge - chart - S-Control - VF page
one language at a time
One solution field

4. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
version control capabilities
To use the campaign import wizards
The designated weblead owner gets an email
no limits

5. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
able to upgrade to other version
Use cases for Case Hierarchies
Profile

6. You cannot delete a product that is...
used on an oppy
List view
a campaign member
Manage Letterheads - Manage Public Templates - Edit HTML Templates

7. You can use _______________ for summary and matrix reporting only.
Google adwords
except Campaign
Ideas
conditional highlighting

8. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
3 or more hours per day
All users of SFDC who have access to campaigns objects
There is only one record type in person account - There is no contact related list in person account

9. Standard User Permissions + can import leads for the organization
Marketing User
routed to a default lead creator via email
All users
log in to SFDC Profile

10. Charts - Tables - Metrics - Gauge
dashboard components
Create a report
except Campaign
List view

11. While scheduling an email reports user specifies all except...
Tabular reports
link to report
Skill requirements - Product categories - Customer types - Service levels
As short as a day and as long as a forever

12. Opportunities and quotes are a part of which cloud?
Mini Page Layout
Tabular reports
Sales Cloud
To use a Case Assignment

13. As an admin - you can schedule regular data imports...
able to upgrade to other version
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
using the data loader
Workflows

14. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Solution Manager
different types of sharing rules
500
build a custom forecast for the same

15. What is the salesforce Console?
be shared
A tab that combines a list view and related records into one screen with different frames.
Permissions
link to report

16. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
When a Lead is converted
Read-Only
Forecasts
Business Hours

17. You can map a custom lead field to only one of the following objects at a single instance
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Fiscal year - Licenses - Language - locale - time zones
Account - Contacts - Opportunities
the recycle bin

18. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
be shared
Profile controls
All users of SFDC who have access to campaigns objects
Queue

19. Who can view campaigns?
250
Use cases for Case Hierarchies
All users
multiple fields in SFDC

20. Records in _____________ do not count against your organization's storage limits.
Standard users
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
the recycle bin
Permissions

21. In list view enhancements - users cannot export list results to...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Territory Management
csv files
automatically maps

22. Conditional highlighting is used only in...
summary and matrix
System Administrator profile and Marketing User Profile (import Leads)
be shared
Salesforce CRM workflow

23. How many roles can you create for your org?
500
Case queue
system administrator
version control capabilities

24. Types of relationships that can exist between objects
40
Master-detail - many-to-many - lookup - hierarchical
Custom summary and matrix reports
system administrator

25. Conditional formatting is available for...
denied
Summary and table
Salesforce CRM workflow
other formula fields

26. How would an administrator modify lookup records in a console layout?
Mini Page Layout
Call Support - Call Sales - Log a case online - Email Support
reportable
Download AppExchange Packages

27. You can import only ___________ per CSV file.
one language at a time
Read-Only
search for public tags
3 or more hours per day

28. Which is not a standard business object?
same access to the document
Forecasts
system administrator
Ideas

29. The account owner - opportunit owners - and case owners...
automatically maps
version control capabilities
Mini Page Layout
can be different users

30. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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31. Reports that must be used to create dashboard components.
Custom summary and matrix reports
Standard users
A tab that combines a list view and related records into one screen with different frames.
The email address of the user whose identify is being confirmed.

32. Custom fiscal year works on a define once and...
Line
use everywhere rule
Accounts to Opportunities - or Contacts to Cases
Territory Management

33. The system ___________ std lead fields to standard account - contact - and oppy fields.
automatically maps
must be between 5 and 50
Create on solution
Edit on solution

34. The size limit for documents uploaded is...
one language at a time
link to report
5 MB
The email address of the user whose identify is being confirmed.

35. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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36. A workflow alert cannot be tracked...
in activity history
Difference between workflow rule and workflow approval process
Default Locale - Default Language - Default Time Zone
many to much

37. List the type of case queues commonly used by call centers.
Metric - table - gauge - chart - S-Control - VF page
Summary and table
Skill requirements - Product categories - Customer types - Service levels
routed to a default lead creator via email

38. Page Layout - Field level security - Record Types
components of a profile
Custom picklist
Tabular reports
not dependent fields

39. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
All organization data
make a field required
Line

40. If using customizable forecasting - there is a seperate...
delete the field
Call Support - Call Sales - Log a case online - Email Support
csv files
forecast role hierarchy

41. Users with access to opportunities as sales team members cannot...
search for public tags
web-to-lead
extend sharing for those records
Ideas

42. Super User - Can customize and administer the application
Case
System Administrator
Accounts to Opportunities - or Contacts to Cases
Case Auto-Response Rule

43. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
3 or more hours per day
Profile
Set thresholds for report analysis
different types of sharing rules

44. What can stop a scheduled report-dashboard run?
40
The running user does not have access to the dashboard folder
delete the field
Account - Contacts - Opportunities

45. List the places where Currency is specified
summary and matrix reports
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
using the data loader
automatically maps

46. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
anyone in the team
Google
Hire date

47. Author and the owner do not have the...
active assignment rules
Give a list of campaigns that influenced the user
same access to the document
parent.child relationships

48. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
All users of SFDC who have access to campaigns objects
Custom Field
reportable

49. What is the use of campaign influence feature on oportunities?
Page layouts
All organization data
Use cases for Case Hierarchies
Give a list of campaigns that influenced the user

50. Software-as-a-service (SaaS) model
Case
YEAR(date_c) =YEAR(today())
log in to SFDC Profile
Basically - the Gmail model - all you data is stored on servers