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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A record of contact with customer support. A customer is reporting a problem or asking a question.
Unlimited
Case
Read-Only
User can log out all unsaved data is lost
2. _____________can import a maximum of 500 account records in a session.
anyone in the team
The user is not able to edit it because it is read-only
View all data
Standard users
3. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
active assignment rules
Sales Team Role
Objects on managed packages
4. Allows you to define different sets of picklist values for both standard and custom picklist.
View all data
3
The running user does not have access to the dashboard folder
Rcord type
5. When a case is deleted - following are deleted except
Case tasks
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
number from percentage
Components of the Console Tab
6. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
500
Workflows
3
Default Locale - Default Language - Default Time Zone
7. Who can import data for all users?
500
Permissions
System Administrator profile and Marketing User Profile (import Leads)
All organization data
8. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
own a record and not see it
other formula fields
different types of sharing rules
9. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
To capture unique data of the business
The email address of the user whose identify is being confirmed.
Tabular reports
summary and matrix reports
10. Name the standard applications in the list.
Create on solution
Accounts - Contacts - Leads - Solutions - and Custom objects
Marketing -Call Center
number from percentage
11. How does the Import Wizard perform matching when updating records?
Standard Field
As short as a day and as long as a forever
Salesforce ID
Role settings
12. In conditional highlighting - how may maximum conditions are allowed per report?
Read-Only
reportable
the level of visibility
3
13. Types of relationships that can exist between objects
dashboard components
Master-detail - many-to-many - lookup - hierarchical
Export to excel
Salesforce ID
14. As an admin - you can schedule regular data imports...
build a custom forecast for the same
using the data loader
use everywhere rule
Show details and add events
15. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
calculations on summary fields
Automated rules
The user loses all unsaved data after terminating the session
own a record and not see it
16. What can stop a scheduled report-dashboard run?
Salesforce CRM workflow
many to much
The running user does not have access to the dashboard folder
Territory Management
17. Where would you make changes in order to make default tabs visible?
User setting
anyone in the team
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Queue
18. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
Any user can view all records that the running user role can view
multiple record types
40
19. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Edit on solution
300
3 or more hours per day
Manage Letterheads - Manage Public Templates - Edit HTML Templates
20. Software-as-a-service (SaaS) model
300
Basically - the Gmail model - all you data is stored on servers
rollup summary field
Case
21. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
objects in a managed package
300
multiple fields in SFDC
Rules and the use of Email Templates
22. What data can you export out of SFDC?
lead conversion
All organization data
Google adwords
3
23. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
1 day
before it is saved in Salesforce
search for public tags
can be different users
24. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
View the account - Edit the account
The email address of the user whose identify is being confirmed.
1 day
except Campaign
25. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
Campaign Member or Contact Role
250
None of the users
26. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
300
Edit and Read opportunity
able to delete accounts
System Administrator profile and Marketing User Profile (import Leads)
27. A custom lead field can be mapped to...
Value is always required
Show details and add events
One solution field
Field level security
28. Personal tags cannot...
Contacts
automatically maps
Ideas
be shared
29. You can map a single column from the csv file to...
rollup summary field
30 days
multiple fields in SFDC
Case Escalation Rule
30. A lookup field relationship...
links two objects together
can be different users
Any user can view all records that the running user role can view
Metric - table - gauge - chart - S-Control - VF page
31. List the functions of the Data Loader
Adding a user to the sales team group
To use the campaign import wizards
Insert - update - upsert - delete
reportable
32. Calendar and Task Activities are both...
tasks scheduled calendar events
conditional highlighting
Call Support - Call Sales - Log a case online - Email Support
Case queue
33. Why do you create a web tab?
To display extended web content on SF window
controlling field for a dependent field
Create a report
3
34. Custom summary formulas are...
Profile controls
calculations on summary fields
A tab that combines a list view and related records into one screen with different frames.
many to much
35. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...
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on line
183
36. In order to implement more than one business process - ____________must also be implemented.
except Campaign
multiple record types
Use cases for Web-to-Case
There is only one record type in person account - There is no contact related list in person account
37. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Metric - table - gauge - chart - S-Control - VF page
To use Case Queues to manage Cases
Custom objects - Field level security
make a field required
38. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
able to delete accounts
Export to excel
The Marketing User check box on the user profile page
Hire date
39. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
denied
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Workflows
40. Standard User Permissions + can import leads for the organization
using the custom summary field
All users
Export to excel
Marketing User
41. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Hire date
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Permissions
using the custom summary field
42. You cannot delete a product that is...
used on an oppy
forecast role hierarchy
To use Case Queues to manage Cases
Standard User
43. Picklist dependency rules are __________ during import.
system administrator
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Standard User
not enforced
44. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Profile controls
same access to the document
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Custom Field
45. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Salesforce CRM workflow
own a record and not see it
All users of SFDC who have access to campaigns objects
User can log out all unsaved data is lost
46. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
objects in a managed package
Case Auto-Response Rule
Custom forecasting
not enforced
47. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
5
not enforced
Marketing -Call Center
Show details and add events
48. Which information not captured on user record in Salesforce?
lead assignment rule
Accounts to Opportunities - or Contacts to Cases
own a record and not see it
Hire Date
49. How many roles can you create for your org?
500
Page layouts
a campaign member
Lead - Contact - Solution
50. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Use cases for Case Hierarchies
Case Escalation Rule
Set thresholds for report analysis