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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. You can create _____________ directly from the csv import file.
different types of sharing rules
parent.child relationships
Lead - Contact - Solution
rollup summary field
2. List the type of case queues commonly used by call centers.
objects in a managed package
Skill requirements - Product categories - Customer types - Service levels
Queue
Forecasts
3. Dated exchange rates can be set in the time range of...
None of the users
As short as a day and as long as a forever
Hire Date
number from percentage
4. Sharing rules can be formed on the following except...
Custom forecasting
before it is saved in Salesforce
All users
Objects on managed packages
5. Author and the owner do not have the...
same access to the document
can be different users
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Set thresholds for report analysis
6. The size limit for documents uploaded is...
using the custom summary field
5 MB
Campaign Member or Contact Role
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
7. Used to escalate a case if it has not been resolved within a specified period of time.
Case Auto-Response Rule
Case Escalation Rule
Adding a user to the sales team group
All organization data
8. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Field level security
500
Workflow rules
Standard User
9. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Campaign Member or Contact Role
Master-detail - many-to-many - lookup - hierarchical
log in to SFDC Profile
Rules and the use of Email Templates
10. ____________ is available for custom fiscal years.
YEAR(date_c) =YEAR(today())
Campaign Member or Contact Role
Custom forecasting
Accounts - Contacts - Leads - Solutions - and Custom objects
11. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
API
Tabular reports
Solutions - Accounts - Opportunities
lead assignment rule
12. You can delete the _____________ that is on an oppy.
std price book or a price book
Use cases for Email-to-Case
Accounts to Opportunities - or Contacts to Cases
build a custom forecast for the same
13. Inline editing updates the field when...
Use cases for Web-to-Case
Basically - the Gmail model - all you data is stored on servers
3 or more hours per day
the record is saved/updated
14. Conditional formatting is available for...
Summary and table
Use cases for Email-to-Case
1 day
many to many
15. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
can be different users
Elements within a Page Layout
Basically - the Gmail model - all you data is stored on servers
4000
16. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Metric - table - gauge - chart - S-Control - VF page
1
delete the field
Case Auto-Response Rule
17. The maximum # of time trigger actions
web-to-lead
1 day
40
View all data
18. A role controls __________ that users have to an organization's data.
the level of visibility
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Manage public documents
Custom Field
19. Standard picklist fields can be controlling fields but...
not dependent fields
Custom summary and matrix reports
YEAR(date_c) =YEAR(today())
To use a Case Assignment
20. What can stop a scheduled report-dashboard run?
Salesforce CRM workflow
link to report
Download AppExchange Packages
The running user does not have access to the dashboard folder
21. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
All users
Force.com
Rcord type
22. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
The Marketing User check box on the user profile page
dashboard components
Contacts
23. There are _________ to new picklist or multi-select picklist values for any field during a single import
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
previously approved process
no limits
same access to the document
24. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
Marketing -Call Center
Components of the Console Tab
API
25. Which of the following does not need business process?
many to much
Field level security
Google
Contacts
26. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Rcord type
dashboard components
Case queue
delete the field
27. Which report formats must be used to create dashboard components?
denied
Summary or matrix (with at least one level of grouping)
to a case
lead assignment rule
28. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
All organization data
Forecasts
the Professional Edition
Download AppExchange Packages
29. What information in the user record cannot be captured without a custom field?
All organization data
folder access level
Hire date
System Administrator
30. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
The user loses all unsaved data after terminating the session
search for public tags
based on their profile
31. Personal tags cannot...
50000
A running user
Standard users
be shared
32. What can a user do an account record that has been manually shard read/write with him/her?
number from percentage
View the account - Edit the account
Read-Only
To use a Case Assignment
33. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Automated rules
Rcord type
Difference between workflow rule and workflow approval process
Line
34. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Objects on managed packages
a campaign member
Territory Management
Default Locale - Default Language - Default Time Zone
35. A record of contact with customer support. A customer is reporting a problem or asking a question.
extend sharing for those records
50000
not dependent fields
Case
36. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
Create on solution
All organization data
300
37. You cannot delete a product that is...
Export to excel
used on an oppy
references another summary formula
Page layouts
38. You can map a custom lead field to only one of the following objects at a single instance
conditional highlighting
active assignment rules
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Account - Contacts - Opportunities
39. Name three settings on the Company Information page that administrators can edit.
Custom forecasting
Mini Page Layout
Default Locale - Default Language - Default Time Zone
Custom objects - Field level security
40. Who can view a campaign in SFDC?
Mini Page Layout
All users of SFDC who have access to campaigns objects
Profile controls
The user loses all unsaved data after terminating the session
41. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
link to report
Rules and the use of Email Templates
std price book or a price book
When a Lead is converted
42. _____________can import a maximum of 500 account records in a session.
Standard users
Unlimited
All organization data
Google adwords
43. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
User setting
All users
before it is saved in Salesforce
40
44. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
Standard users
Accounts to Opportunities - or Contacts to Cases
User can log out all unsaved data is lost
45. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Hire date
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Marketing -Call Center
Salesforce ID
46. Recycle bin houses deleted data for...
Value is always required
Custom summary and matrix reports
Campaign Member or Contact Role
30 days
47. Users can _____________ from the sidebar and advanced search
system administrator
not dependent fields
Elements within a Page Layout
search for public tags
48. A role has a ________ relationship with users.
many to many
must be between 5 and 50
Line
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
49. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
multiple fields in SFDC
The user loses all unsaved data after terminating the session
Custom Field
Case Auto-Response Rule
50. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Workflow rules
territory management
denied
Field level security