Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. To edit opportunity permission - where would you make the change?
Profile
Set thresholds for report analysis
cause data loss
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

2. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
Google
Marketing User
Profile controls

3. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
web-to-lead
Tabular reports
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

4. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
be shared
Custom forecasting
Tabular reports

5. Users with access to opportunities as sales team members cannot...
links two objects together
Custom picklist
extend sharing for those records
5

6. Record types are used to implement custom business processes by associating them to specific
Adding a user to the sales team group
Gets assigned to lead owner's territory
All organization data
Page layouts

7. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
API
Adding a user to the sales team group
50000
csv files

8. A lookup field relationship...
used on an oppy
links two objects together
Fiscal year - Licenses - Language - locale - time zones
300

9. An account team can be added by all except...
Show details and add events
log in to SFDC Profile
active assignment rules
anyone in the team

10. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
lead conversion
many to many
All organization data
Business Hours

11. What is the salesforce Console?
Salesforce and Marketing Automation - Customer Support Management
5 MB
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
A tab that combines a list view and related records into one screen with different frames.

12. You can create _____________ directly from the csv import file.
View all data
parent.child relationships
A running user
anyone in the team

13. Where would you make changes in order to make default tabs visible?
User setting
System Administrator profile and Marketing User Profile (import Leads)
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
used on an oppy

14. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
View the account - Edit the account
different types of sharing rules
a campaign member

15. Who can import data for all users?
use everywhere rule
the level of visibility
System Administrator profile and Marketing User Profile (import Leads)
must be between 5 and 50

16. Changing the data type of an existing custom field can cause data loss while changing to...
use everywhere rule
number from percentage
4000
Use cases for Email-to-Case

17. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
in activity history
Contacts
1 day
Line

18. A public group is a grouping of all except...
Queue
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
1
be shared

19. Available out of box - cannot be deleted (You can change the label name).
Standard Field
Show details and add events
Salesforce CRM workflow
cause data loss

20. Custom objects are...
multiple record types
All users
reportable
300

21. Name three sources from which cases can be created.
Download AppExchange Packages
different types of sharing rules
3
Call Support - Call Sales - Log a case online - Email Support

22. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Salesforce and Marketing Automation - Customer Support Management
List view
To display extended web content on SF window
5

23. When is it appropriate to use the Import Wizard vs. the Data Loader?
Ideas
5 MB
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Basically - the Gmail model - all you data is stored on servers

24. What is conditional highlighting for reports?
rollup summary field
Mini Page Layout
Set thresholds for report analysis
the Professional Edition

25. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
5
delete the field
Use cases for Web-to-Case
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

26. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
search for public tags
Basically - the Gmail model - all you data is stored on servers
territory management
All organization data

27. Conditional highlighting is used only in...
summary and matrix
5
Tabular reports
YEAR(date_c) =YEAR(today())

28. When you configure search settings for your organization - the new value...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
system administrator
Standard User
must be between 5 and 50

29. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

30. Which report formats must be used to create dashboard components?
1
The email address of the user whose identify is being confirmed.
YEAR(date_c) =YEAR(today())
Summary or matrix (with at least one level of grouping)

31. You can map a custom lead field...
The email address of the user whose identify is being confirmed.
Metric - table - gauge - chart - S-Control - VF page
to a case
make a field required

32. What is true about look up relationships?
system administrator
automatically maps
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Case Escalation Rule

33. Your recycle bin record limit is _____times the MBs in your general storage
Any user can view all records that the running user role can view
All users
Ideas
250

34. You can delete the _____________ that is on an oppy.
System Administrator profile and Marketing User Profile (import Leads)
Case
To use a Case Assignment
std price book or a price book

35. Which is not a standard business object?
Ideas
to a case
Lead - Contact - Solution
Use cases for Web-to-Case

36. Conditional formatting is available for...
territory management
Marketing User
Standard User
Summary and table

37. Who can view campaigns?
All users
no limits
territory management
csv files

38. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
reportable
number from percentage
Case queue

39. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
4k
other formula fields
There is only one record type in person account - There is no contact related list in person account

40. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
csv files
The Marketing User profile
The Marketing User check box on the user profile page

41. You can import only ___________ per CSV file.
The Marketing User profile
one language at a time
Custom objects - Field level security
using the custom summary field

42. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
Summary or matrix (with at least one level of grouping)
different types of sharing rules
to a case

43. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
1 day
Case Auto-Response Rule
Read-Only
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

44. You can then associate each business process with one or more record types and make it available to users...
Accounts to Opportunities - or Contacts to Cases
Rules and the use of Email Templates
based on their profile
A running user

45. How would an administrator modify lookup records in a console layout?
View all data
Mini Page Layout
be shared
own a record and not see it

46. How many lead assignment rules can be active at one time?
to a case
To use the campaign import wizards
except Campaign
1

47. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Sales Cloud
can be different users
using the custom summary field
Create a report

48. It is possible for a user to...
own a record and not see it
Metric - table - gauge - chart - S-Control - VF page
lead assignment rule
Master-detail - many-to-many - lookup - hierarchical

49. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Hire Date
Edit on solution
using the data loader
a campaign member

50. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
lead conversion
Components of the Console Tab
Difference between workflow rule and workflow approval process
5 MB