Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Permission to add a category to a solution require which permission
3 or more hours per day
Create on solution
the record is saved/updated
parent.child relationships

2. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
upgrade a managed application
multiple fields in SFDC
When a Lead is converted
links two objects together

3. When a case is deleted - following are deleted except
using the custom summary field
Profile
Case tasks
in activity history

4. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
All organization data
Create a report
IP address is unknown

5. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
parent.child relationships
View all data
1

6. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
anyone in the team
summary and matrix
Salesforce ID

7. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case
own a record and not see it
Case Escalation Rule
Permissions

8. The documents tab does not contain...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
must be between 5 and 50
custom multi select picklist
version control capabilities

9. If using customizable forecasting - there is a seperate...
They are upgradeable
forecast role hierarchy
1
Objects on managed packages

10. The data loader can load all objects - including custom objects - It generates...
Use cases for Web-to-Case
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
an error report after the loading
dashboard components

11. Software-as-a-service (SaaS) model
Any user can view all records that the running user role can view
The Marketing User check box on the user profile page
Basically - the Gmail model - all you data is stored on servers
All organization data

12. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Insert - update - upsert - delete
Profile
The email address of the user whose identify is being confirmed.
make a field required

13. Standard objects examples
3 or more hours per day
Page layouts
not enforced
Solutions - Accounts - Opportunities

14. Custom summary formula on report...
Sales Cloud
Summary or matrix (with at least one level of grouping)
Accounts to Opportunities - or Contacts to Cases
references another summary formula

15. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
tasks scheduled calendar events
references another summary formula
Edit and Read opportunity
Case

16. You can customize Profile to restrict users' ability to...
controlling field for a dependent field
Metric and gauge
log in to SFDC Profile
Automated rules

17. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
the record is saved/updated
Case queue
summary and matrix reports
delete the field

18. Custom fiscal year works on a define once and...
To capture unique data of the business
use everywhere rule
delete the field
Case tasks

19. Used to escalate a case if it has not been resolved within a specified period of time.
Case Escalation Rule
Google
Components of the Console Tab
Salesforce and Marketing Automation - Customer Support Management

20. You must create the business process before creating record types for each of these objects...
They are upgradeable
except Campaign
A tab that combines a list view and related records into one screen with different frames.
Custom objects - Field level security

21. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
To let the user select values in the view picklist
IP address is unknown
conditional highlighting
in activity history

22. In order to implement more than one business process - ____________must also be implemented.
System Administrator profile and Marketing User Profile (import Leads)
other formula fields
multiple record types
custom multi select picklist

23. What is true about look up relationships?
Export to excel
All users
links two objects together
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

24. Business process is available in following objects: _______________
Any user can view all records that the running user role can view
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Use cases for Web-to-Case
Lead - Contact - Solution

25. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
Insert - update - upsert - delete
To let the user select values in the view picklist
Google

26. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
an error report after the loading
IP address is unknown
Summary or matrix (with at least one level of grouping)

27. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Call Support - Call Sales - Log a case online - Email Support
Role settings
Ideas
The email address of the user whose identify is being confirmed.

28. The system ___________ std lead fields to standard account - contact - and oppy fields.
search for public tags
System Administrator profile and Marketing User Profile (import Leads)
parent.child relationships
automatically maps

29. Picklist dependency rules are __________ during import.
automatically maps
the level of visibility
Accounts to Opportunities - or Contacts to Cases
not enforced

30. The size limit for documents uploaded is...
territory management
5 MB
salesforce.com portal
All organization data

31. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
The email address of the user whose identify is being confirmed.
Workflow rules
Manage public documents
denied

32. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Ideas
The Marketing User profile
active assignment rules
routed to a default lead creator via email

33. How many roles can you create for your org?
The Marketing User check box on the user profile page
Contacts
Standard users
500

34. A custom multi-select pick list cannot be a...
controlling field for a dependent field
Default Locale - Default Language - Default Time Zone
number from percentage
When a Lead is converted

35. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Sales Cloud
Accounts - Contacts - Leads - Solutions - and Custom objects
Google
lead conversion

36. How many lead assignment rules can be active at one time?
the recycle bin
Campaign Member or Contact Role
system administrator
1

37. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
None of the users
extend sharing for those records
View the account - Edit the account

38. Conditional formatting is available for...
extend sharing for those records
The running user does not have access to the dashboard folder
Summary and table
3 or more hours per day

39. Create ads that display on search engines is possible in SFDC using...
Google
controlling field for a dependent field
objects in a managed package
Case

40. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
Tabular reports
a campaign member
As short as a day and as long as a forever

41. Partner Portal: Users login to the web portal rather than through the...
link to report
own a record and not see it
salesforce.com portal
Google

42. How would an administrator modify lookup records in a console layout?
Case
System Administrator
3
Mini Page Layout

43. It is possible for a user to...
own a record and not see it
4000
None of the users
Role settings

44. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
search for public tags
As short as a day and as long as a forever
5 MB
build a custom forecast for the same

45. List the type of case queues commonly used by call centers.
different types of sharing rules
Skill requirements - Product categories - Customer types - Service levels
Default Locale - Default Language - Default Time Zone
Standard User

46. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
controlling field for a dependent field
Manage Letterheads - Manage Public Templates - Edit HTML Templates
To use a Case Assignment
A running user

47. You can map a single column from the csv file to...
anyone in the team
system administrator
multiple fields in SFDC
To use Case Queues to manage Cases

48. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
web-to-lead
When a Lead is converted
Case queue
Custom objects - Field level security

49. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
other formula fields
250
Permissions
Any user can view all records that the running user role can view

50. What data can you request for in the weekly data export?
can be different users
Lead - Contact - Solution
not enforced
All organization data