Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Page Layout - Field level security - Record Types
Use cases for Case Hierarchies
components of a profile
Automated rules
Salesforce CRM workflow

2. An account team can be added by all except...
anyone in the team
Read-Only
They are upgradeable
cause data loss

3. Sharing rule: ________ that grant access to groups of users.
System Administrator
must be between 5 and 50
Export to excel
Automated rules

4. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
calculations on summary fields
Rcord type
components of a profile

5. The system ___________ std lead fields to standard account - contact - and oppy fields.
Forecasts
using the custom summary field
automatically maps
Objects on managed packages

6. If the data validation at web to lead form fails - who will get the error report?
Page layouts
The designated weblead owner gets an email
The Marketing User check box on the user profile page
Show details and add events

7. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
View the account - Edit the account
Google adwords
Google

8. Which graphs rely on grand total for dashboards?
1 day
Metric and gauge
own a record and not see it
Hire date

9. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
reportable
able to upgrade to other version
300

10. A record of contact with customer support. A customer is reporting a problem or asking a question.
5 MB
Profile controls
Any user can view all records that the running user role can view
Case

11. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
lead conversion
Objects on managed packages
log in to SFDC Profile

12. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
in activity history
an error report after the loading
Rules and the use of Email Templates
before it is saved in Salesforce

13. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Profile controls
parent.child relationships
Campaign Member or Contact Role

14. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
territory management
extend sharing for those records
std price book or a price book

15. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Field level security
using the data loader
calculations on summary fields

16. A custom lead field can be mapped to...
Google adwords
One solution field
Line
Insert - update - upsert - delete

17. You can map a single column from the csv file to...
Rcord type
build a custom forecast for the same
Case Escalation Rule
multiple fields in SFDC

18. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
IP address is unknown
300
50000
Solutions - Accounts - Opportunities

19. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
System Administrator
Custom picklist
Contract Manager

20. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
The Marketing User check box on the user profile page
All organization data
Solution Manager
Edit on solution

21. How many roles can you create for your org?
system administrator
Case
500
300

22. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Tabular reports
Objects on managed packages
3 or more hours per day
able to upgrade to other version

23. You can map a custom lead field to only one of the following objects at a single instance
using the custom summary field
Account - Contacts - Opportunities
Salesforce CRM workflow
lead conversion

24. Why do you create a web tab?
To display extended web content on SF window
All users
summary and matrix reports
User can log out all unsaved data is lost

25. Conditional highlighting is used only in...
summary and matrix
Use cases for Email-to-Case
system administrator
Edit on solution

26. What is true about look up relationships?
anyone in the team
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
salesforce.com portal

27. The # of business hours that can be set for the organization to operate
There is only one record type in person account - There is no contact related list in person account
Unlimited
before it is saved in Salesforce
in activity history

28. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Mini Page Layout
Solutions - Accounts - Opportunities
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
your organization's workflow

29. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
in activity history
The designated weblead owner gets an email
used on an oppy

30. Allows you to define different sets of picklist values for both standard and custom picklist.
version control capabilities
Rcord type
The user is not able to edit it because it is read-only
Ideas

31. How many lead assignment rules can be active at one time?
1
Accounts - Contacts - Leads - Solutions - and Custom objects
controlling field for a dependent field
Read-Only

32. Custom fiscal year works on a define once and...
extend sharing for those records
Force.com
the record is saved/updated
use everywhere rule

33. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
Fiscal year - Licenses - Language - locale - time zones
Solution Manager
Create a report

34. ____________ is not available for printable lists
Lead - Contact - Solution
Metric - table - gauge - chart - S-Control - VF page
Export to excel
Download AppExchange Packages

35. The create new folder link will only be visible to users with which permission?
Manage public documents
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
build a custom forecast for the same
summary and matrix

36. Standard objects examples
Google adwords
rollup summary field
The email address of the user whose identify is being confirmed.
Solutions - Accounts - Opportunities

37. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
To let the user select values in the view picklist
except Campaign
Use cases for Web-to-Case
able to upgrade to other version

38. In list view enhancements - users cannot export list results to...
csv files
previously approved process
Role settings
Profile

39. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
components of a profile
cause data loss
5
Use cases for Email-to-Case

40. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
folder access level
Case Auto-Response Rule
4000
lead assignment rule

41. List Dashboard component types
dashboard components
Workflow rules
Metric - table - gauge - chart - S-Control - VF page
Case

42. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
Role settings
Permissions
Read-Only

43. A delegated approver can revoke a...
active assignment rules
The running user does not have access to the dashboard folder
previously approved process
1

44. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
tasks scheduled calendar events
1 day
other formula fields
summary and matrix reports

45. Conditional formatting is available for...
Business Hours
Google adwords
View all data
Summary and table

46. If a standard object is renamed - the reports are renamed based on...
When a Lead is converted
4k
delete the field
the new label value

47. Super User - Can customize and administer the application
System Administrator
references another summary formula
Elements within a Page Layout
std price book or a price book

48. Error on failed web to lead validation is...
many to much
routed to a default lead creator via email
Ideas
User setting

49. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
denied
4000
own a record and not see it
Metric and gauge

50. Field level security cannot be used to...
make a field required
User setting
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Profile controls