Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






2. What is true about managed packages?






3. _____________can import a maximum of 500 account records in a session.






4. Business process is available in following objects: _______________






5. Partner Portal: Users login to the web portal rather than through the...






6. Types of relationships that can exist between objects






7. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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8. You can then associate each business process with one or more record types and make it available to users...






9. While scheduling an email reports user specifies all except...






10. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






11. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?






12. A custom multi-select pick list cannot be a...






13. Permission to add a category to a solution require which permission






14. How many Editions are there in SFDC?






15. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






16. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






17. List the functions of the Data Loader






18. You can map a custom lead field...






19. Custom objects are...






20. What is Salesforce?






21. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






22. If a standard object is renamed - the reports are renamed based on...






23. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






24. You can customize Profile to restrict users' ability to...






25. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






26. Standard User Permissions + can manage published solutions + can manage solution categories






27. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






28. To edit opportunity permission - where would you make the change?






29. Users can _____________ from the sidebar and advanced search






30. Name the standard applications in the list.






31. All existing custom objects that were previously deployed will still be deployed when you....






32. A role has a ________ relationship with users.






33. What can a user do an account record that has been manually shard read/write with him/her?






34. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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35. What is the limit on the compiled size of the formula field?






36. List the type of case queues commonly used by call centers.






37. Campaigns and opportunities have a _____________ relationship.






38. Sharing rule: ________ that grant access to groups of users.






39. Reports that must be used to create dashboard components.






40. You can use conditional highlighting for which types of reports?






41. Personal tags cannot...






42. Show up to 2000 records in the record count display - Print up to 1000 records in print view






43. What is true about look up relationships?






44. A delegated approver can revoke a...






45. As an admin - you can schedule regular data imports...






46. Which of these are inherited from objects on homepage in a console layout?






47. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






48. Standard User Permissions + can edit - approve - activate and delete contracts






49. The maximum # of time trigger actions






50. A record of contact with customer support. A customer is reporting a problem or asking a question.