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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which information not captured on user record in Salesforce?
5 MB
Hire Date
Configure the settings and rules for Case processing - including Business Hours - and Escalation
lead conversion

2. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
own a record and not see it
Salesforce and Marketing Automation - Customer Support Management
denied
Standard Field

3. You cannot delete a product that is...
references another summary formula
System Administrator profile and Marketing User Profile (import Leads)
used on an oppy
Contacts

4. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
Standard User
Queue
40

5. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Account - Contacts - Opportunities
cause data loss
Workflows
version control capabilities

6. List Dashboard component types
denied
The Marketing User check box on the user profile page
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Metric - table - gauge - chart - S-Control - VF page

7. Reports that must be used to create dashboard components.
System Administrator profile and Marketing User Profile (import Leads)
conditional highlighting
Manage public documents
Custom summary and matrix reports

8. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Profile
folder access level
Create a report
To let the user select values in the view picklist

9. The documents tab does not contain...
API
version control capabilities
Solutions - Accounts - Opportunities
Case Escalation Rule

10. Available out of box - cannot be deleted (You can change the label name).
Manage public documents
Standard Field
Rules and the use of Email Templates
Fiscal year - Licenses - Language - locale - time zones

11. Record types are used to implement custom business processes by associating them to specific
Download AppExchange Packages
same access to the document
Workflow rules
Page layouts

12. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
Create a report
make a field required
To use a Case Assignment

13. You can map a single column from the csv file to...
multiple fields in SFDC
Lead - Contact - Solution
Profile controls
used on an oppy

14. While scheduling an email reports user specifies all except...
Automated rules
link to report
links two objects together
Contract Manager

15. An online form to capture lead information - Email template response content published on your web site.
the level of visibility
web-to-lead
components of a profile
Marketing -Call Center

16. Why do you create a web tab?
previously approved process
To display extended web content on SF window
System Administrator profile and Marketing User Profile (import Leads)
Value is always required

17. You can customize Profile to restrict users' ability to...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Custom objects - Field level security
log in to SFDC Profile
Permissions

18. Create and manage letterheads and email templates
None of the users
Forecasts
the record is saved/updated
Manage Letterheads - Manage Public Templates - Edit HTML Templates

19. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
A tab that combines a list view and related records into one screen with different frames.
Workflows
User can log out all unsaved data is lost

20. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Queue
Rcord type
the recycle bin
Difference between workflow rule and workflow approval process

21. Opportunities and quotes are a part of which cloud?
3
log in to SFDC Profile
Summary and table
Sales Cloud

22. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
use everywhere rule
log in to SFDC Profile
Workflow rules
no limits

23. You can modify the contents of a folder if the ______________ is set to read/write.
All users of SFDC who have access to campaigns objects
folder access level
Ideas
The user is not able to edit it because it is read-only

24. Error on failed web to lead validation is...
Case Auto-Response Rule
Forecasts
controlling field for a dependent field
routed to a default lead creator via email

25. As an admin - you can schedule regular data imports...
controlling field for a dependent field
using the data loader
List view
link to report

26. The create new folder link will only be visible to users with which permission?
Queue
parent.child relationships
Manage public documents
The user is not able to edit it because it is read-only

27. Partner Portal: Users login to the web portal rather than through the...
many to much
the recycle bin
salesforce.com portal
Components of the Console Tab

28. Custom fiscal year works on a define once and...
Territory Management
Edit and Read opportunity
active assignment rules
use everywhere rule

29. Charts - Tables - Metrics - Gauge
All users of SFDC who have access to campaigns objects
The email address of the user whose identify is being confirmed.
web-to-lead
dashboard components

30. The maximum # of time trigger actions
40
Sales Cloud
Mini Page Layout
forecast role hierarchy

31. What information in the user record cannot be captured without a custom field?
Queue
Hire date
4k
Case queue

32. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
active assignment rules
Case Auto-Response Rule
anyone in the team
many to many

33. If the data validation at web to lead form fails - who will get the error report?
The Marketing User check box on the user profile page
5
The designated weblead owner gets an email
the new label value

34. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
before it is saved in Salesforce
multiple record types
folder access level

35. List the functions of the Data Loader
Fiscal year - Licenses - Language - locale - time zones
one language at a time
Manage public documents
Insert - update - upsert - delete

36. Page layouts are assigned to users based on...
Set thresholds for report analysis
Manage Letterheads - Manage Public Templates - Edit HTML Templates
40
Role settings

37. When is it appropriate to use the Import Wizard vs. the Data Loader?
Campaign Member or Contact Role
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
based on their profile
the new label value

38. During a lead import - you can choose to enable ___________ as part of the import.
Account - Contacts - Opportunities
API
version control capabilities
active assignment rules

39. You can map a custom lead field...
own a record and not see it
to a case
The user loses all unsaved data after terminating the session
Custom picklist

40. When a case is deleted - following are deleted except
using the custom summary field
Case tasks
Create on solution
Basically - the Gmail model - all you data is stored on servers

41. Changing the data type of an existing custom field can cause data loss while changing to...
Default Locale - Default Language - Default Time Zone
View the account - Edit the account
Salesforce ID
number from percentage

42. Personal tags cannot...
the new label value
be shared
lead conversion
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

43. ____________ is available for custom fiscal years.
Adding a user to the sales team group
Elements within a Page Layout
Edit and Read opportunity
Custom forecasting

44. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Download AppExchange Packages
anyone in the team
Adding a user to the sales team group

45. Who can view a campaign in SFDC?
components of a profile
All users of SFDC who have access to campaigns objects
Unlimited
Profile

46. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
own a record and not see it
able to delete accounts
To use the campaign import wizards
routed to a default lead creator via email

47. Specifying a "running user" in dashboard means...
before it is saved in Salesforce
parent.child relationships
Summary or matrix (with at least one level of grouping)
Any user can view all records that the running user role can view

48. When you configure search settings for your organization - the new value...
Any user can view all records that the running user role can view
must be between 5 and 50
The Marketing User check box on the user profile page
The designated weblead owner gets an email

49. History tracking can be performed on the following standard objects except...
folder access level
Manage Letterheads - Manage Public Templates - Edit HTML Templates
make a field required
Forecasts

50. When is a custom object created?
Case Auto-Response Rule
To capture unique data of the business
To use a Case Assignment
40

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Salesforce Certification

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