Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
anyone in the team
Create a report
Use cases for Email-to-Case

2. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Difference between workflow rule and workflow approval process
IP address is unknown
User setting
based on their profile

3. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
Use cases for Web-to-Case
Custom objects - Field level security
Accounts to Opportunities - or Contacts to Cases

4. Who can view a campaign in SFDC?
Contract Manager
Call Support - Call Sales - Log a case online - Email Support
Difference between workflow rule and workflow approval process
All users of SFDC who have access to campaigns objects

5. Record types are used to implement custom business processes by associating them to specific
using the custom summary field
Page layouts
Standard users
Basically - the Gmail model - all you data is stored on servers

6. You cannot delete a product that is...
forecast role hierarchy
must be between 5 and 50
The email address of the user whose identify is being confirmed.
used on an oppy

7. A custom summary formula cannot reference ____________ in an object.
1
other formula fields
Forecasts
Permissions

8. Standard User Permissions + can import leads for the organization
Marketing User
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Set thresholds for report analysis

9. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
All users
Opportunity campaign related list - Contact campaign related list
The email address of the user whose identify is being confirmed.
cause data loss

10. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
many to much
lead conversion
territory management

11. Users can _____________ from the sidebar and advanced search
The user is not able to edit it because it is read-only
must be between 5 and 50
Export to excel
search for public tags

12. Partner Portal: Users login to the web portal rather than through the...
Workflow rules
Use cases for Case Hierarchies
salesforce.com portal
View the account - Edit the account

13. Calendar and Task Activities are both...
Custom objects - Field level security
tasks scheduled calendar events
Adding a user to the sales team group
use everywhere rule

14. What is the salesforce Console?
lead conversion
A tab that combines a list view and related records into one screen with different frames.
To use Case Queues to manage Cases
Create on solution

15. A custom multi-select pick list cannot be a...
links two objects together
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
controlling field for a dependent field
Business Hours

16. A workflow alert cannot be tracked...
Hire date
4k
in activity history
Salesforce and Marketing Automation - Customer Support Management

17. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Line
Custom Field
To use a Case Assignment
A running user

18. Can view - edit and delete their own records
Default Locale - Default Language - Default Time Zone
1
System Administrator
Standard User

19. What objects may be imported or updated using the Import Wizard?
before it is saved in Salesforce
build a custom forecast for the same
Metric - table - gauge - chart - S-Control - VF page
Accounts - Contacts - Leads - Solutions - and Custom objects

20. Inline editing updates the field when...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
the record is saved/updated
Download AppExchange Packages
can be different users

21. Which report formats must be used to create dashboard components?
Sales Team Role
Summary or matrix (with at least one level of grouping)
40
System Administrator

22. You must create the business process before creating record types for each of these objects...
Case queue
5 MB
except Campaign
own a record and not see it

23. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
std price book or a price book
List view
All organization data
Create a report

24. What is the limit on the compiled size of the formula field?
components of a profile
4k
using the data loader
The user is not able to edit it because it is read-only

25. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
Case
Ideas
components of a profile

26. Opportunities and quotes are a part of which cloud?
System Administrator profile and Marketing User Profile (import Leads)
upgrade a managed application
Sales Cloud
active assignment rules

27. Charts - Tables - Metrics - Gauge
Create a report
Forecasts
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
dashboard components

28. Who can view campaigns?
conditional highlighting
Field level security
All users
Summary and table

29. Why do you create a web tab?
previously approved process
Default Locale - Default Language - Default Time Zone
To display extended web content on SF window
Custom summary and matrix reports

30. Available out of box - cannot be deleted (You can change the label name).
A running user
Metric and gauge
250
Standard Field

31. Allows you to define different sets of picklist values for both standard and custom picklist.
3
Rcord type
Default Locale - Default Language - Default Time Zone
able to delete accounts

32. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Field level security
Case
50000
The email address of the user whose identify is being confirmed.

33. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
50000
Edit and Read opportunity
The Marketing User check box on the user profile page

34. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Use cases for Case Hierarchies
use everywhere rule
delete the field
Tabular reports

35. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
Manage public documents
Custom summary and matrix reports
Any user can view all records that the running user role can view

36. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
link to report
Solution Manager
300
To use Case Queues to manage Cases

37. ______________ will not give access to opportunity records that was previously a restricted account.
lead assignment rule
Adding a user to the sales team group
objects in a managed package
Metric - table - gauge - chart - S-Control - VF page

38. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
many to many
When a Lead is converted
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
the new label value

39. Dated exchange rates can be set in the time range of...
std price book or a price book
references another summary formula
The running user does not have access to the dashboard folder
As short as a day and as long as a forever

40. What is the use of campaign influence feature on oportunities?
calculations on summary fields
the level of visibility
Give a list of campaigns that influenced the user
Difference between workflow rule and workflow approval process

41. The size limit for documents uploaded is...
summary and matrix reports
5 MB
conditional highlighting
Configure the settings and rules for Case processing - including Business Hours - and Escalation

42. Two options for restricting access via IP Ranges
500
Solution Manager
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
log in to SFDC Profile

43. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
no limits
The Marketing User profile
be shared
able to upgrade to other version

44. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
be shared
The running user does not have access to the dashboard folder
Rules and the use of Email Templates
std price book or a price book

45. Custom summary formulas are...
Metric and gauge
calculations on summary fields
Salesforce CRM workflow
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

46. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
4000
Custom summary and matrix reports
Field level security
Sales Team Role

47. Create ads that display on search engines is possible in SFDC using...
Salesforce and Marketing Automation - Customer Support Management
User can log out all unsaved data is lost
Google
Workflows

48. While scheduling an email reports user specifies all except...
link to report
Standard users
Create a report
Give a list of campaigns that influenced the user

49. If using customizable forecasting - there is a seperate...
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
All users of SFDC who have access to campaigns objects
500
forecast role hierarchy

50. A _____________ cannot be the controlling field for a dependent field.
3
custom multi select picklist
Automated rules
Standard users