Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
dashboard components
not enforced
Forecasts
Profile

2. Applications are built on which platform?
Adding a user to the sales team group
Force.com
When a Lead is converted
multiple record types

3. Available out of box - cannot be deleted (You can change the label name).
Standard Field
All users
5
To display extended web content on SF window

4. An online form to capture lead information - Email template response content published on your web site.
conditional highlighting
The email address of the user whose identify is being confirmed.
web-to-lead
to a case

5. It is possible for a user to...
Set thresholds for report analysis
own a record and not see it
version control capabilities
5

6. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Custom picklist
cause data loss
different types of sharing rules
Use cases for Web-to-Case

7. What is the number of values allowed in dependent pick list?
Unlimited
300
make a field required
an error report after the loading

8. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
no limits
Territory Management
Use cases for Web-to-Case

9. Two options for restricting access via IP Ranges
tasks scheduled calendar events
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Basically - the Gmail model - all you data is stored on servers
Case Escalation Rule

10. Charts - Tables - Metrics - Gauge
Adding a user to the sales team group
used on an oppy
Workflows
dashboard components

11. What objects may be imported or updated using the Import Wizard?
4k
Page layouts
number from percentage
Accounts - Contacts - Leads - Solutions - and Custom objects

12. Records in _____________ do not count against your organization's storage limits.
Forecasts
the recycle bin
All organization data
use everywhere rule

13. If using customizable forecasting - there is a seperate...
references another summary formula
Rules and the use of Email Templates
forecast role hierarchy
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

14. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
4k
Edit and Read opportunity
50000
4000

15. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
summary and matrix
version control capabilities
objects in a managed package

16. The system ___________ std lead fields to standard account - contact - and oppy fields.
One solution field
automatically maps
Business Hours
User can log out all unsaved data is lost

17. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
the new label value
Workflow rules
Business Hours
To use a Case Assignment

18. A _____________ cannot be the controlling field for a dependent field.
Account - Contacts - Opportunities
Custom summary and matrix reports
custom multi select picklist
automatically maps

19. The size limit for documents uploaded is...
View all data
Custom forecasting
5 MB
summary and matrix

20. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Mini Page Layout
None of the users

21. Can only view records
territory management
tasks scheduled calendar events
not dependent fields
Read-Only

22. A custom summary formula cannot reference ____________ in an object.
other formula fields
Accounts to Opportunities - or Contacts to Cases
30 days
To let the user select values in the view picklist

23. Sharing rule: ________ that grant access to groups of users.
Business Hours
1
Automated rules
rollup summary field

24. All existing custom objects that were previously deployed will still be deployed when you....
Difference between workflow rule and workflow approval process
upgrade a managed application
Basically - the Gmail model - all you data is stored on servers
4k

25. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
controlling field for a dependent field
Profile
to a case

26. Determines the level of access to the dashboard data
Solution Manager
Contract Manager
A running user
Metric and gauge

27. ______________ will not give access to opportunity records that was previously a restricted account.
Use cases for Case Hierarchies
Adding a user to the sales team group
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
routed to a default lead creator via email

28. In list view enhancements - users cannot export list results to...
Custom Field
lead assignment rule
links two objects together
csv files

29. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
use everywhere rule
Custom summary and matrix reports
View all data

30. Error on failed web to lead validation is...
Role settings
components of a profile
routed to a default lead creator via email
The Marketing User profile

31. We cannot create sharing rules on...
Sales Cloud
objects in a managed package
Custom forecasting
View the account - Edit the account

32. When is it appropriate to use the Import Wizard vs. the Data Loader?
Tabular reports
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Sales Cloud
Standard User

33. Give an example of a one-to many relationship between standard objects.
extend sharing for those records
Accounts to Opportunities - or Contacts to Cases
able to upgrade to other version
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

34. Create and manage letterheads and email templates
Insert - update - upsert - delete
Manage Letterheads - Manage Public Templates - Edit HTML Templates
search for public tags
Contacts

35. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
Business Hours
other formula fields
in activity history

36. ____________ is not available for printable lists
Export to excel
Territory Management
std price book or a price book
Edit and Read opportunity

37. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Show details and add events
Field level security
upgrade a managed application
Default Locale - Default Language - Default Time Zone

38. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
components of a profile
The user loses all unsaved data after terminating the session
Contract Manager
links two objects together

39. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
To let the user select values in the view picklist
Give a list of campaigns that influenced the user
Components of the Console Tab
Opportunity campaign related list - Contact campaign related list

40. When you configure search settings for your organization - the new value...
Fiscal year - Licenses - Language - locale - time zones
must be between 5 and 50
To let the user select values in the view picklist
Create a report

41. Field level security cannot be used to...
Queue
different types of sharing rules
make a field required
routed to a default lead creator via email

42. In order to implement more than one business process - ____________must also be implemented.
active assignment rules
Download AppExchange Packages
multiple record types
Export to excel

43. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
reportable
50000
parent.child relationships

44. Record types are used to implement custom business processes by associating them to specific
User setting
Solution Manager
The running user does not have access to the dashboard folder
Page layouts

45. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
routed to a default lead creator via email
Download AppExchange Packages
territory management
before it is saved in Salesforce

46. Custom summary formula on report...
Export to excel
Fiscal year - Licenses - Language - locale - time zones
references another summary formula
Skill requirements - Product categories - Customer types - Service levels

47. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Use cases for Case Hierarchies
The designated weblead owner gets an email
List view
Any user can view all records that the running user role can view

48. Create ads that display on search engines is possible in SFDC using...
To use the campaign import wizards
Google
YEAR(date_c) =YEAR(today())
Google adwords

49. Standard picklist fields can be controlling fields but...
not dependent fields
extend sharing for those records
View the account - Edit the account
They are upgradeable

50. As a ________________ you can create page layout in the console and assign it to profiles.
territory management
Fiscal year - Licenses - Language - locale - time zones
Marketing User
system administrator