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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. _____________can import a maximum of 500 account records in a session.
Solutions - Accounts - Opportunities
other formula fields
Difference between workflow rule and workflow approval process
Standard users
2. Page layouts are assigned to users based on...
Sales Team Role
Role settings
previously approved process
multiple fields in SFDC
3. If using customizable forecasting - there is a seperate...
Hire date
Business Hours
forecast role hierarchy
one language at a time
4. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Show details and add events
Workflows
The designated weblead owner gets an email
Territory Management
5. Show up to 2000 records in the record count display - Print up to 1000 records in print view
To display extended web content on SF window
List view
Salesforce ID
Marketing -Call Center
6. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
50000
A running user
parent.child relationships
7. Which is not a standard business object?
Salesforce ID
5 MB
Ideas
1 day
8. Who can view campaigns?
None of the users
System Administrator
Manage Letterheads - Manage Public Templates - Edit HTML Templates
All users
9. Charts - Tables - Metrics - Gauge
The Marketing User profile
Master-detail - many-to-many - lookup - hierarchical
dashboard components
Case queue
10. Super User - Can customize and administer the application
3 or more hours per day
version control capabilities
System Administrator
Marketing -Call Center
11. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
The email address of the user whose identify is being confirmed.
Any user can view all records that the running user role can view
Gets assigned to lead owner's territory
Rules and the use of Email Templates
12. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Edit on solution
use everywhere rule
13. Campaigns and opportunities have a _____________ relationship.
There is only one record type in person account - There is no contact related list in person account
To display extended web content on SF window
5 MB
many to much
14. Create and manage letterheads and email templates
different types of sharing rules
make a field required
One solution field
Manage Letterheads - Manage Public Templates - Edit HTML Templates
15. You can use _______________ for summary and matrix reporting only.
conditional highlighting
make a field required
before it is saved in Salesforce
Case tasks
16. Changing the data type of an existing custom field can cause data loss while changing to...
The user is not able to edit it because it is read-only
Solution Manager
IP address is unknown
number from percentage
17. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Role settings
different types of sharing rules
Create on solution
API
18. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?
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19. As an admin - you can schedule regular data imports...
using the data loader
multiple fields in SFDC
Adding a user to the sales team group
cause data loss
20. A custom lead field can be mapped to...
Create a report
in activity history
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
One solution field
21. What objects may be imported or updated using the Import Wizard?
using the custom summary field
Accounts - Contacts - Leads - Solutions - and Custom objects
One solution field
Manage public documents
22. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
Any user can view all records that the running user role can view
denied
link to report
23. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
dashboard components
None of the users
summary and matrix
Edit on solution
24. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Salesforce and Marketing Automation - Customer Support Management
Custom Field
The Marketing User profile
1 day
25. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
Custom summary and matrix reports
Google adwords
Fiscal year - Licenses - Language - locale - time zones
26. Conditional formatting is available for...
To capture unique data of the business
summary and matrix reports
use everywhere rule
Summary and table
27. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
denied
Summary and table
5 MB
28. Can only view records
upgrade a managed application
salesforce.com portal
Read-Only
extend sharing for those records
29. A public group is a grouping of all except...
Read-Only
One solution field
Queue
before it is saved in Salesforce
30. A delegated approver can revoke a...
Unlimited
routed to a default lead creator via email
previously approved process
using the data loader
31. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Summary or matrix (with at least one level of grouping)
Role settings
Sales Team Role
components of a profile
32. Managed package is always...
folder access level
able to upgrade to other version
delete the field
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
33. You can modify the contents of a folder if the ______________ is set to read/write.
upgrade a managed application
folder access level
API
Objects on managed packages
34. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
other formula fields
Adding a user to the sales team group
4000
As short as a day and as long as a forever
35. Reports that must be used to create dashboard components.
Field level security
links two objects together
Custom summary and matrix reports
able to upgrade to other version
36. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Basically - the Gmail model - all you data is stored on servers
To use a Case Assignment
Call Support - Call Sales - Log a case online - Email Support
Case Auto-Response Rule
37. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Edit and Read opportunity
300
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
denied
38. ______________ will not give access to opportunity records that was previously a restricted account.
1
std price book or a price book
Metric - table - gauge - chart - S-Control - VF page
Adding a user to the sales team group
39. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
a campaign member
Workflow rules
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
40. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Salesforce CRM workflow
Custom objects - Field level security
Configure the settings and rules for Case processing - including Business Hours - and Escalation
denied
41. The maximum # of time trigger actions
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
40
make a field required
Elements within a Page Layout
42. Sharing rule: ________ that grant access to groups of users.
To use the campaign import wizards
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
components of a profile
Automated rules
43. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Show details and add events
build a custom forecast for the same
None of the users
A tab that combines a list view and related records into one screen with different frames.
44. ____________ is not available for printable lists
Export to excel
the Professional Edition
csv files
Basically - the Gmail model - all you data is stored on servers
45. When you configure search settings for your organization - the new value...
Read-Only
must be between 5 and 50
Set thresholds for report analysis
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
46. Where would you make changes in order to make default tabs visible?
to a case
250
User setting
objects in a managed package
47. Sharing rules can be formed on the following except...
folder access level
references another summary formula
using the data loader
Objects on managed packages
48. If the lead has a record type - the default record type of the new owner is assigned to records created during...
other formula fields
calculations on summary fields
lead conversion
own a record and not see it
49. Picklist dependency rules are __________ during import.
Insert - update - upsert - delete
Standard users
Lead - Contact - Solution
not enforced
50. Which of these are inherited from objects on homepage in a console layout?
salesforce.com portal
links two objects together
routed to a default lead creator via email
Custom objects - Field level security