Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
To let the user select values in the view picklist
YEAR(date_c) =YEAR(today())
Components of the Console Tab
Elements within a Page Layout

2. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
View the account - Edit the account
Business Hours
able to upgrade to other version
User setting

3. The system ___________ std lead fields to standard account - contact - and oppy fields.
automatically maps
All organization data
Case
based on their profile

4. Which of the following does not need business process?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Contacts
must be between 5 and 50
Give a list of campaigns that influenced the user

5. Applications are built on which platform?
Use cases for Email-to-Case
List view
Edit on solution
Force.com

6. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
User setting
make a field required
The user loses all unsaved data after terminating the session
Force.com

7. You can then associate each business process with one or more record types and make it available to users...
To use Case Queues to manage Cases
based on their profile
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Skill requirements - Product categories - Customer types - Service levels

8. Create and manage letterheads and email templates
List view
Manage Letterheads - Manage Public Templates - Edit HTML Templates
40
As short as a day and as long as a forever

9. Determines the level of access to the dashboard data
There is only one record type in person account - There is no contact related list in person account
A running user
Value is always required
Read-Only

10. The create new folder link will only be visible to users with which permission?
All organization data
Custom summary and matrix reports
Manage public documents
links two objects together

11. You need which permission to specify a running user other than yourself?
User setting
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
3 or more hours per day
View all data

12. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
csv files
4000
Business Hours
All users

13. Conditional highlighting is used only in...
Territory Management
Page layouts
User setting
summary and matrix

14. You can map a custom lead field...
All users of SFDC who have access to campaigns objects
Skill requirements - Product categories - Customer types - Service levels
to a case
cause data loss

15. A person account is different from a business account because...
the record is saved/updated
There is only one record type in person account - There is no contact related list in person account
denied
using the custom summary field

16. Software-as-a-service (SaaS) model
Manage public documents
Read-Only
Marketing User
Basically - the Gmail model - all you data is stored on servers

17. The maximum # of time trigger actions
40
Manage Letterheads - Manage Public Templates - Edit HTML Templates
many to much
30 days

18. We cannot create sharing rules on...
Salesforce CRM workflow
objects in a managed package
multiple fields in SFDC
std price book or a price book

19. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
system administrator
Edit and Read opportunity
Edit on solution
500

20. Which of these are inherited from objects on homepage in a console layout?
number from percentage
To use the campaign import wizards
Queue
Custom objects - Field level security

21. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

22. A record of contact with customer support. A customer is reporting a problem or asking a question.
previously approved process
Case
Use cases for Web-to-Case
YEAR(date_c) =YEAR(today())

23. Managed package is always...
Standard User
able to upgrade to other version
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Rcord type

24. If a standard object is renamed - the reports are renamed based on...
the new label value
All organization data
Hire date
Salesforce CRM workflow

25. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
can be different users
be shared
own a record and not see it

26. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
Components of the Console Tab
Show details and add events
the record is saved/updated

27. Dated exchange rates can be set in the time range of...
All users of SFDC who have access to campaigns objects
not enforced
As short as a day and as long as a forever
salesforce.com portal

28. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
30 days
300
link to report

29. Standard objects examples
All organization data
To display extended web content on SF window
Case Escalation Rule
Solutions - Accounts - Opportunities

30. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Edit and Read opportunity
Case Escalation Rule
Use cases for Email-to-Case
As short as a day and as long as a forever

31. Which is not a standard business object?
Ideas
extend sharing for those records
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Use cases for Web-to-Case

32. Which information not captured on user record in Salesforce?
Hire Date
the new label value
Contacts
Adding a user to the sales team group

33. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
log in to SFDC Profile
search for public tags
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Sales Team Role

34. Record types are not available in...
forecast role hierarchy
Standard Field
the Professional Edition
csv files

35. It is possible for a user to...
make a field required
Value is always required
View all data
own a record and not see it

36. You can create _____________ directly from the csv import file.
Custom forecasting
Create on solution
parent.child relationships
log in to SFDC Profile

37. What is the use of campaign influence feature on oportunities?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Give a list of campaigns that influenced the user
upgrade a managed application
Adding a user to the sales team group

38. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
previously approved process
the Professional Edition
many to much

39. A _____________ cannot be the controlling field for a dependent field.
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
custom multi select picklist
dashboard components
lead conversion

40. A public group is a grouping of all except...
Queue
All organization data
Give a list of campaigns that influenced the user
There is only one record type in person account - There is no contact related list in person account

41. Campaigns and opportunities have a _____________ relationship.
Master-detail - many-to-many - lookup - hierarchical
many to much
Custom summary and matrix reports
Custom objects - Field level security

42. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
Create on solution
View all data
folder access level

43. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
250
Salesforce ID
Standard Field

44. Where do active currencies live?
Queue
To use Case Queues to manage Cases
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
summary and matrix

45. As a ________________ you can create page layout in the console and assign it to profiles.
no limits
be shared
Custom picklist
system administrator

46. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Use cases for Web-to-Case
Workflow rules
System Administrator
API

47. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
Export to excel
references another summary formula
many to many

48. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Role settings
Objects on managed packages
Custom Field
Case queue

49. A workflow alert cannot be tracked...
System Administrator profile and Marketing User Profile (import Leads)
except Campaign
dashboard components
in activity history

50. If using customizable forecasting - there is a seperate...
custom multi select picklist
Accounts - Contacts - Leads - Solutions - and Custom objects
Page layouts
forecast role hierarchy

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Major Subjects
Tests & Exams AP CLEP DSST GRE SAT GMAT	Certifications CISSP go to https://www.isc2.org/ PMP ITIL RHCE MCTS More...	IT Skills Android Programming Data Modeling Objective C Programming Basic Python Programming Adobe Illustrator More...	Business Skills Advertising Techniques Business Accounting Basics Business Strategy Human Resource Management Marketing Basics More...
Soft Skills Body Language People Skills Public Speaking Persuasion Job Hunting And Resumes More...	Vocabulary GRE Vocab SAT Vocab TOEFL Essential Vocab Basic English Words For All Global Words You Should Know Business English More...	Languages AP German Vocab AP Latin Vocab SAT Subject Test: French Italian Survival Norwegian Survival More...	Engineering Audio Engineering Computer Science Engineering Aerospace Engineering Chemical Engineering Structural Engineering More...
Health Sciences Basic Nursing Skills Health Science Language Fundamentals Veterinary Technology Medical Language Cardiology Clinical Surgery More...	English Grammar Fundamentals Literary And Rhetorical Vocab Elements Of Style Vocab Introduction To English Major Complete Advanced Sentences Literature Homonyms More...	Math Algebra Formulas Basic Arithmetic: Measurements Metric Conversions Geometric Properties Important Math Facts Number Sense Vocab Business Math More...	Other Major Subjects Science Economics History Law Performing-arts Cooking Logic & Reasoning Trivia

Test your basic knowledge |

Salesforce Certification

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests

Major Subjects

Tests & Exams

Certifications

IT Skills

Business Skills

Soft Skills

Vocabulary

Languages

Engineering

Health Sciences

English

Math

Other Major Subjects

Browse all subjects

Browse all tests

Most popular tests