Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How many roles can you create for your org?
Campaign Member or Contact Role
Automated rules
500
using the data loader

2. ______________ will not give access to opportunity records that was previously a restricted account.
dashboard components
Adding a user to the sales team group
30 days
multiple fields in SFDC

3. Error on failed web to lead validation is...
routed to a default lead creator via email
Standard Field
Summary and table
System Administrator profile and Marketing User Profile (import Leads)

4. When you configure search settings for your organization - the new value...
System Administrator profile and Marketing User Profile (import Leads)
Custom summary and matrix reports
parent.child relationships
must be between 5 and 50

5. What is the number of values allowed in dependent pick list?
Edit and Read opportunity
Google adwords
folder access level
300

6. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
Give a list of campaigns that influenced the user
dashboard components
components of a profile

7. Permission to add a category to a solution require which permission
Create on solution
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
different types of sharing rules
View the account - Edit the account

8. We cannot create sharing rules on...
300
objects in a managed package
own a record and not see it
One solution field

9. Give an example of where a junction object is used between standard objects.
API
1
5
Campaign Member or Contact Role

10. Standard picklist fields can be controlling fields but...
To let the user select values in the view picklist
300
dashboard components
not dependent fields

11. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
3 or more hours per day
Create a report
not dependent fields
different types of sharing rules

12. The documents tab does not contain...
using the data loader
version control capabilities
Google
one language at a time

13. A public group is a grouping of all except...
None of the users
many to much
Google
Queue

14. Recycle bin houses deleted data for...
30 days
anyone in the team
Profile
To capture unique data of the business

15. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
To use the campaign import wizards
Permissions
The email address of the user whose identify is being confirmed.
1

16. Opportunities and quotes are a part of which cloud?
to a case
Sales Cloud
View all data
The user is not able to edit it because it is read-only

17. The administrator wants to track data over a period of time. Which graph would he use?
using the data loader
Line
User can log out all unsaved data is lost
Metric - table - gauge - chart - S-Control - VF page

18. The account owner - opportunit owners - and case owners...
can be different users
Solution Manager
different types of sharing rules
the Professional Edition

19. A custom summary formula cannot reference ____________ in an object.
The Marketing User profile
Give a list of campaigns that influenced the user
Standard User
other formula fields

20. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
objects in a managed package
The user loses all unsaved data after terminating the session
View the account - Edit the account
The user is not able to edit it because it is read-only

21. Picklist dependency rules are __________ during import.
Give a list of campaigns that influenced the user
1 day
not enforced
Line

22. In list view enhancements - users cannot export list results to...
csv files
the recycle bin
Rules and the use of Email Templates
Profile controls

23. Conditional highlighting is used only in...
summary and matrix
Value is always required
Workflow rules
in activity history

24. Applications are built on which platform?
3
Marketing User
Force.com
multiple fields in SFDC

25. A workflow alert cannot be tracked...
Permissions
40
API
in activity history

26. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
Business Hours
Use cases for Email-to-Case
Case tasks
a campaign member

27. The size limit for documents uploaded is...
Metric - table - gauge - chart - S-Control - VF page
Tabular reports
web-to-lead
5 MB

28. During a lead import - you can choose to enable ___________ as part of the import.
Summary or matrix (with at least one level of grouping)
except Campaign
There is only one record type in person account - There is no contact related list in person account
active assignment rules

29. You need which permission to specify a running user other than yourself?
std price book or a price book
They are upgradeable
number from percentage
View all data

30. What is true about managed packages?
They are upgradeable
API
Automated rules
When a Lead is converted

31. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Configure the settings and rules for Case processing - including Business Hours - and Escalation
summary and matrix
Workflows
Case Auto-Response Rule

32. The maximum # of time trigger actions
upgrade a managed application
None of the users
40
link to report

33. There are _________ to new picklist or multi-select picklist values for any field during a single import
tasks scheduled calendar events
lead conversion
no limits
None of the users

34. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
API
4000
automatically maps

35. Which graphs rely on grand total for dashboards?
Accounts - Contacts - Leads - Solutions - and Custom objects
links two objects together
Metric and gauge
forecast role hierarchy

36. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Salesforce and Marketing Automation - Customer Support Management
Accounts to Opportunities - or Contacts to Cases
Edit and Read opportunity
To let the user select values in the view picklist

37. Personal tags cannot...
30 days
Hire date
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
be shared

38. If the data validation at web to lead form fails - who will get the error report?
routed to a default lead creator via email
must be between 5 and 50
The designated weblead owner gets an email
active assignment rules

39. You can map a single column from the csv file to...
Download AppExchange Packages
multiple fields in SFDC
routed to a default lead creator via email
IP address is unknown

40. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Basically - the Gmail model - all you data is stored on servers
None of the users
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
3 or more hours per day

41. Standard objects examples
lead conversion
Solutions - Accounts - Opportunities
reportable
cause data loss

42. A delegated approver can revoke a...
conditional highlighting
Give a list of campaigns that influenced the user
They are upgradeable
previously approved process

43. As a ________________ you can create page layout in the console and assign it to profiles.
summary and matrix reports
Ideas
system administrator
Custom summary and matrix reports

44. You can then associate each business process with one or more record types and make it available to users...
based on their profile
anyone in the team
They are upgradeable
There is only one record type in person account - There is no contact related list in person account

45. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
build a custom forecast for the same
Standard User
csv files
Configure the settings and rules for Case processing - including Business Hours - and Escalation

46. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
None of the users
controlling field for a dependent field
make a field required

47. Inline editing updates the field when...
Case Escalation Rule
the record is saved/updated
Tabular reports
forecast role hierarchy

48. Conditional formatting is available for...
Summary and table
in activity history
Rcord type
Create on solution

49. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
lead assignment rule
territory management
Workflow rules
Metric - table - gauge - chart - S-Control - VF page

50. How would an administrator modify lookup records in a console layout?
Google
Any user can view all records that the running user role can view
Mini Page Layout
Profile controls