Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Campaigns and opportunities have a _____________ relationship.






2. You need which permission to specify a running user other than yourself?






3. History tracking can be performed on the following standard objects except...






4. Personal tags cannot...






5. The administrator wants to track data over a period of time. Which graph would he use?






6. List the type of case queues commonly used by call centers.






7. You must create the business process before creating record types for each of these objects...






8. Permission to add a category to a solution require which permission






9. How many lead assignment rules can be active at one time?






10. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






11. You can then associate each business process with one or more record types and make it available to users...






12. The # of business hours that can be set for the organization to operate






13. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






14. The data loader can load all objects - including custom objects - It generates...






15. Salesforce for Microsoft Outlook is which type of client?






16. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






17. Name three settings on the Company Information page that administrators can edit.






18. A record of contact with customer support. A customer is reporting a problem or asking a question.






19. What information in the user record cannot be captured without a custom field?






20. Business process is available in following objects: _______________






21. You can map a single column from the csv file to...






22. What objects may be imported or updated using the Import Wizard?






23. Can view - edit and delete their own records






24. It is possible for a user to...






25. You cannot delete a product that is...






26. In order to implement more than one business process - ____________must also be implemented.






27. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






28. What is the number of values allowed in dependent pick list?






29. Managed package is always...






30. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






31. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






32. An account team can be added by all except...






33. How does the Import Wizard perform matching when updating records?






34. Calendar and Task Activities are both...






35. Custom summary formula on report...






36. Name the standard applications in the list.






37. May be used to group related cases - or to split one case into many different parts.






38. Record types are not available in...






39. Record types are used to implement custom business processes by associating them to specific






40. Standard objects examples






41. Dated exchange rates can be set in the time range of...






42. What is the role of Primary Object when creating custom report types?






43. Which salesforce.com feature allows the org to capture ROI on online advertising?






44. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






45. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






46. Users with access to opportunities as sales team members cannot...






47. Reports that must be used to create dashboard components.






48. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






49. Create ads that display on search engines is possible in SFDC using...






50. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?