Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






2. Error on failed web to lead validation is...






3. Custom fiscal year works on a define once and...






4. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






5. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






6. Field level security cannot be used to...






7. Charts - Tables - Metrics - Gauge






8. A workflow alert cannot be tracked...






9. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






10. When you configure search settings for your organization - the new value...






11. Name three benefits of the cloud computing model.






12. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






13. A delegated approver can revoke a...






14. An account team can be added by all except...






15. Which is not a standard business object?






16. What is the limit on the compiled size of the formula field?






17. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






18. You can use conditional highlighting for which types of reports?






19. Page layouts are assigned to users based on...






20. The account owner - opportunit owners - and case owners...






21. Sharing rule: ________ that grant access to groups of users.






22. You can delete the _____________ that is on an oppy.






23. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






24. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






25. The size limit for documents uploaded is...






26. When is a custom object created?






27. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






28. The administrator wants to track data over a period of time. Which graph would he use?






29. In conditional highlighting - how may maximum conditions are allowed per report?






30. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






31. Can only view records






32. Users with access to opportunities as sales team members cannot...






33. You can modify the contents of a folder if the ______________ is set to read/write.






34. List the places where Currency is specified






35. How many lead assignment rules can be active at one time?






36. Available out of box - cannot be deleted (You can change the label name).






37. Custom objects are...






38. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?






39. Standard User Permissions + can import leads for the organization






40. You can map a single column from the csv file to...






41. List Dashboard component types






42. During a lead import - you can choose to enable ___________ as part of the import.






43. What is Salesforce?






44. Who can view a campaign in SFDC?






45. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






46. List the type of case queues commonly used by call centers.






47. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






48. What is conditional highlighting for reports?






49. Opportunities and quotes are a part of which cloud?






50. History tracking can be performed on the following standard objects except...