Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Campaigns and opportunities have a _____________ relationship.
many to much
the Professional Edition
links two objects together
in activity history

2. What data can you request for in the weekly data export?
Queue
delete the field
All organization data
A running user

3. Create ads that display on search engines is possible in SFDC using...
Contract Manager
Google
YEAR(date_c) =YEAR(today())
Master-detail - many-to-many - lookup - hierarchical

4. What information in the user record cannot be captured without a custom field?
300
Case Auto-Response Rule
Hire date
custom multi select picklist

5. A delegated approver can revoke a...
To display extended web content on SF window
own a record and not see it
To use Case Queues to manage Cases
previously approved process

6. Users can _____________ from the sidebar and advanced search
search for public tags
Difference between workflow rule and workflow approval process
List view
To let the user select values in the view picklist

7. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Fiscal year - Licenses - Language - locale - time zones
To use the campaign import wizards
Force.com
Any user can view all records that the running user role can view

8. The account owner - opportunit owners - and case owners...
dashboard components
number from percentage
can be different users
automatically maps

9. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
Use cases for Case Hierarchies
Custom Field
All users of SFDC who have access to campaigns objects

10. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
search for public tags
Elements within a Page Layout
active assignment rules

11. You can import only ___________ per CSV file.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
build a custom forecast for the same
Set thresholds for report analysis
one language at a time

12. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Use cases for Case Hierarchies
Value is always required
Accounts - Contacts - Leads - Solutions - and Custom objects

13. Managed package is always...
system administrator
able to upgrade to other version
API
300

14. Conditional highlighting is used only in...
View the account - Edit the account
Line
use everywhere rule
summary and matrix

15. A custom lead field can be mapped to...
Custom picklist
Marketing User
One solution field
to a case

16. A workflow alert cannot be tracked...
Summary and table
Mini Page Layout
There is only one record type in person account - There is no contact related list in person account
in activity history

17. Personal tags cannot...
Show details and add events
be shared
based on their profile
API

18. You can customize Profile to restrict users' ability to...
Marketing -Call Center
log in to SFDC Profile
Insert - update - upsert - delete
routed to a default lead creator via email

19. You can map a custom lead field to only one of the following objects at a single instance
Standard User
Account - Contacts - Opportunities
using the data loader
Force.com

20. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Ideas
custom multi select picklist
To capture unique data of the business
50000

21. Business process is available in following objects: _______________
Value is always required
controlling field for a dependent field
The running user does not have access to the dashboard folder
Lead - Contact - Solution

22. List the type of case queues commonly used by call centers.
List view
Skill requirements - Product categories - Customer types - Service levels
Contract Manager
Forecasts

23. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
extend sharing for those records
references another summary formula
Show details and add events

24. Custom summary formula on report...
references another summary formula
Solutions - Accounts - Opportunities
Accounts - Contacts - Leads - Solutions - and Custom objects
Standard User

25. Salesforce for Microsoft Outlook is which type of client?
A tab that combines a list view and related records into one screen with different frames.
5 MB
The Marketing User check box on the user profile page
API

26. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Workflows
lead assignment rule
To use Case Queues to manage Cases
1 day

27. A role has a ________ relationship with users.
many to many
Marketing User
5
Elements within a Page Layout

28. In conditional highlighting - how may maximum conditions are allowed per report?
Google adwords
3
Case
no limits

29. A lookup field relationship...
links two objects together
used on an oppy
The user is not able to edit it because it is read-only
The Marketing User check box on the user profile page

30. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
system administrator
lead conversion
The email address of the user whose identify is being confirmed.

31. Determines the level of access to the dashboard data
multiple fields in SFDC
not dependent fields
To capture unique data of the business
A running user

32. The maximum # of time trigger actions
Lead - Contact - Solution
in activity history
40
able to delete accounts

33. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
number from percentage
log in to SFDC Profile
own a record and not see it

34. There are _________ to new picklist or multi-select picklist values for any field during a single import
Opportunity campaign related list - Contact campaign related list
Account - Contacts - Opportunities
no limits
To capture unique data of the business

35. What can stop a scheduled report-dashboard run?
Salesforce and Marketing Automation - Customer Support Management
Automated rules
The running user does not have access to the dashboard folder
Custom objects - Field level security

36. How many Editions are there in SFDC?
automatically maps
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
5

37. Standard objects examples
Solutions - Accounts - Opportunities
objects in a managed package
your organization's workflow
API

38. Page Layout - Field level security - Record Types
As short as a day and as long as a forever
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Use cases for Email-to-Case
components of a profile

39. When you configure search settings for your organization - the new value...
salesforce.com portal
must be between 5 and 50
link to report
Rcord type

40. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
The email address of the user whose identify is being confirmed.
multiple fields in SFDC
own a record and not see it

41. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Solution Manager
Case queue
The designated weblead owner gets an email
dashboard components

42. Permission to add a category to a solution require which permission
Lead - Contact - Solution
Create on solution
The Marketing User profile
Role settings

43. Partner Portal: Users login to the web portal rather than through the...
Show details and add events
salesforce.com portal
Summary and table
lead conversion

44. Sharing rule: ________ that grant access to groups of users.
based on their profile
routed to a default lead creator via email
Automated rules
Custom summary and matrix reports

45. What is true about managed packages?
Case queue
Ideas
lead assignment rule
They are upgradeable

46. Page layouts are assigned to users based on...
When a Lead is converted
Salesforce ID
Create a report
Role settings

47. The # of business hours that can be set for the organization to operate
Unlimited
When a Lead is converted
not enforced
There is only one record type in person account - There is no contact related list in person account

48. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Show details and add events
Edit and Read opportunity
Metric and gauge
in activity history

49. Custom summary formulas are...
Default Locale - Default Language - Default Time Zone
extend sharing for those records
calculations on summary fields
Adding a user to the sales team group

50. Charts - Tables - Metrics - Gauge
dashboard components
std price book or a price book
Any user can view all records that the running user role can view
Give a list of campaigns that influenced the user