Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which salesforce.com feature allows the org to capture ROI on online advertising?






2. The # of business hours that can be set for the organization to operate






3. ______________ will not give access to opportunity records that was previously a restricted account.






4. Determines the level of access to the dashboard data






5. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






6. Custom summary formulas are...






7. What is the use of campaign influence feature on oportunities?






8. If using customizable forecasting - there is a seperate...






9. How many lead assignment rules can be active at one time?






10. A workflow alert cannot be tracked...






11. Opportunities and quotes are a part of which cloud?






12. Name three sources from which cases can be created.






13. Name three settings on the Company Information page that administrators can edit.






14. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






15. What can stop a scheduled report-dashboard run?






16. You must create the business process before creating record types for each of these objects...






17. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






18. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






19. Permission to add a category to a solution require which permission






20. A custom summary formula cannot reference ____________ in an object.






21. Two options for restricting access via IP Ranges






22. Field level security cannot be used to...






23. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






24. Allows you to define different sets of picklist values for both standard and custom picklist.






25. What objects may be imported or updated using the Import Wizard?






26. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






27. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






28. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






29. Custom objects are...






30. You can use conditional highlighting for which types of reports?






31. A _____________ cannot be the controlling field for a dependent field.






32. Who can view campaigns?






33. You can modify the contents of a folder if the ______________ is set to read/write.






34. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






35. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






36. What is the role of Primary Object when creating custom report types?






37. A role has a ________ relationship with users.






38. What is the number of values allowed in dependent pick list?






39. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






40. A record of contact with customer support. A customer is reporting a problem or asking a question.






41. Create and manage letterheads and email templates






42. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






43. Give an example of a one-to many relationship between standard objects.






44. The create new folder link will only be visible to users with which permission?






45. Who can import data for all users?






46. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






47. What is the salesforce Console?






48. Which graphs rely on grand total for dashboards?






49. You cannot delete a product that is...






50. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...