Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The system ___________ std lead fields to standard account - contact - and oppy fields.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
based on their profile
automatically maps
Workflow rules

2. Specifying a "running user" in dashboard means...
1 day
tasks scheduled calendar events
Any user can view all records that the running user role can view
All users

3. In conditional highlighting - how may maximum conditions are allowed per report?
3
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
one language at a time
YEAR(date_c) =YEAR(today())

4. Sharing rule: ________ that grant access to groups of users.
except Campaign
Google
Metric - table - gauge - chart - S-Control - VF page
Automated rules

5. Who can view campaigns?
multiple fields in SFDC
All users
denied
300

6. A custom multi-select pick list cannot be a...
controlling field for a dependent field
your organization's workflow
used on an oppy
To use the campaign import wizards

7. Standard User Permissions + can manage published solutions + can manage solution categories
Marketing User
Solution Manager
Campaign Member or Contact Role
Contract Manager

8. The size limit for documents uploaded is...
version control capabilities
To use Case Queues to manage Cases
Case Escalation Rule
5 MB

9. You can modify the contents of a folder if the ______________ is set to read/write.
To use a Case Assignment
components of a profile
5 MB
folder access level

10. Custom summary formula on report...
250
Basically - the Gmail model - all you data is stored on servers
references another summary formula
multiple record types

11. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
dashboard components
use everywhere rule
Standard Field

12. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Give a list of campaigns that influenced the user
The user loses all unsaved data after terminating the session
As short as a day and as long as a forever
Master-detail - many-to-many - lookup - hierarchical

13. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
They are upgradeable
Gets assigned to lead owner's territory
Read-Only
delete the field

14. What is the number of values allowed in dependent pick list?
calculations on summary fields
the Professional Edition
300
Rcord type

15. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
an error report after the loading
Workflows
A running user
active assignment rules

16. Name three sources from which cases can be created.
Salesforce CRM workflow
Territory Management
Elements within a Page Layout
Call Support - Call Sales - Log a case online - Email Support

17. What can stop a scheduled report-dashboard run?
The Marketing User check box on the user profile page
Accounts - Contacts - Leads - Solutions - and Custom objects
The running user does not have access to the dashboard folder
Skill requirements - Product categories - Customer types - Service levels

18. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Components of the Console Tab
Skill requirements - Product categories - Customer types - Service levels
Difference between workflow rule and workflow approval process
Sales Team Role

19. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
cause data loss
components of a profile
version control capabilities
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

20. As a ________________ you can create page layout in the console and assign it to profiles.
std price book or a price book
the Professional Edition
List view
system administrator

21. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
previously approved process
Metric and gauge
used on an oppy

22. You can use conditional highlighting for which types of reports?
System Administrator profile and Marketing User Profile (import Leads)
There is only one record type in person account - There is no contact related list in person account
summary and matrix reports
View all data

23. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Custom objects - Field level security
except Campaign
Profile controls
A running user

24. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Page layouts
salesforce.com portal
None of the users
Forecasts

25. A record of contact with customer support. A customer is reporting a problem or asking a question.
based on their profile
number from percentage
salesforce.com portal
Case

26. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
an error report after the loading
They are upgradeable
Difference between workflow rule and workflow approval process
reportable

27. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Use cases for Email-to-Case
not dependent fields
Lead - Contact - Solution

28. You can map a custom lead field...
to a case
Hire Date
salesforce.com portal
cause data loss

29. When is a custom object created?
Standard User
used on an oppy
Workflow rules
To capture unique data of the business

30. Page Layout - Field level security - Record Types
components of a profile
Workflows
User setting
Solutions - Accounts - Opportunities

31. How would an administrator modify lookup records in a console layout?
Profile
Fiscal year - Licenses - Language - locale - time zones
Mini Page Layout
When a Lead is converted

32. How many roles can you create for your org?
Ideas
500
version control capabilities
active assignment rules

33. History tracking can be performed on the following standard objects except...
Forecasts
Components of the Console Tab
Export to excel
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

34. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Salesforce and Marketing Automation - Customer Support Management
IP address is unknown
Permissions
3

35. A custom summary formula cannot reference ____________ in an object.
Accounts - Contacts - Leads - Solutions - and Custom objects
Case queue
Metric and gauge
other formula fields

36. Records in _____________ do not count against your organization's storage limits.
Marketing User
Automated rules
the recycle bin
Page layouts

37. The ____________ is a custom field that aggregates child record information in to the parent record.
To use Case Queues to manage Cases
be shared
Custom objects - Field level security
rollup summary field

38. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Custom objects - Field level security
Use cases for Web-to-Case
the record is saved/updated
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

39. The create new folder link will only be visible to users with which permission?
Manage public documents
300
Line
5 MB

40. You must create the business process before creating record types for each of these objects...
except Campaign
before it is saved in Salesforce
The user loses all unsaved data after terminating the session
Marketing -Call Center

41. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
forecast role hierarchy
300
Google
Profile

42. Why do you create a web tab?
Unlimited
To display extended web content on SF window
Master-detail - many-to-many - lookup - hierarchical
own a record and not see it

43. The account owner - opportunit owners - and case owners...
Summary or matrix (with at least one level of grouping)
A running user
can be different users
As short as a day and as long as a forever

44. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
Edit on solution
Solution Manager
active assignment rules

45. Picklist dependency rules are __________ during import.
not enforced
Solution Manager
There is only one record type in person account - There is no contact related list in person account
4k

46. Record types are not available in...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
rollup summary field
Case
the Professional Edition

47. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
A tab that combines a list view and related records into one screen with different frames.
Hire Date
The Marketing User check box on the user profile page
Custom Field

48. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
other formula fields
YEAR(date_c) =YEAR(today())
Salesforce CRM workflow
There is only one record type in person account - There is no contact related list in person account

49. It is possible for a user to...
Call Support - Call Sales - Log a case online - Email Support
using the data loader
Hire date
own a record and not see it

50. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
references another summary formula
before it is saved in Salesforce
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Account - Contacts - Opportunities