Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Managed package is always...
able to upgrade to other version
To let the user select values in the view picklist
the Professional Edition
Sales Cloud

2. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Default Locale - Default Language - Default Time Zone
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
different types of sharing rules
Master-detail - many-to-many - lookup - hierarchical

3. The size limit for documents uploaded is...
5 MB
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Profile
Set thresholds for report analysis

4. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Line
Rules and the use of Email Templates
calculations on summary fields
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

5. During a lead import - you can choose to enable ___________ as part of the import.
Create on solution
Master-detail - many-to-many - lookup - hierarchical
active assignment rules
summary and matrix

6. You can delete the _____________ that is on an oppy.
std price book or a price book
salesforce.com portal
Custom objects - Field level security
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

7. How many Editions are there in SFDC?
All users of SFDC who have access to campaigns objects
5
own a record and not see it
routed to a default lead creator via email

8. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
a campaign member
Default Locale - Default Language - Default Time Zone
Summary or matrix (with at least one level of grouping)
csv files

9. Which information not captured on user record in Salesforce?
Rules and the use of Email Templates
multiple record types
Hire Date
Manage Letterheads - Manage Public Templates - Edit HTML Templates

10. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
active assignment rules
Download AppExchange Packages
Hire Date

11. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
std price book or a price book
territory management
To display extended web content on SF window

12. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Show details and add events
can be different users
log in to SFDC Profile
API

13. In list view enhancements - users cannot export list results to...
Automated rules
Accounts - Contacts - Leads - Solutions - and Custom objects
your organization's workflow
csv files

14. The ____________ is a custom field that aggregates child record information in to the parent record.
your organization's workflow
Contacts
rollup summary field
using the data loader

15. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Use cases for Case Hierarchies
Download AppExchange Packages
The Marketing User check box on the user profile page
able to delete accounts

16. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Accounts - Contacts - Leads - Solutions - and Custom objects
YEAR(date_c) =YEAR(today())
Use cases for Web-to-Case
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

17. History tracking can be performed on the following standard objects except...
All users
summary and matrix reports
lead assignment rule
Forecasts

18. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Automated rules
Custom summary and matrix reports
summary and matrix

19. How would an administrator modify lookup records in a console layout?
To let the user select values in the view picklist
before it is saved in Salesforce
Mini Page Layout
250

20. Field level security cannot be used to...
make a field required
Any user can view all records that the running user role can view
custom multi select picklist
Difference between workflow rule and workflow approval process

21. To edit opportunity permission - where would you make the change?
the recycle bin
Profile
lead assignment rule
summary and matrix

22. Create and manage letterheads and email templates
Salesforce and Marketing Automation - Customer Support Management
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Account - Contacts - Opportunities
multiple fields in SFDC

23. The maximum number of values allowed in a controlling field.
Custom picklist
no limits
List view
300

24. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Case
1 day
many to many
System Administrator profile and Marketing User Profile (import Leads)

25. Standard objects examples
Any user can view all records that the running user role can view
except Campaign
Queue
Solutions - Accounts - Opportunities

26. Record types are not available in...
except Campaign
Master-detail - many-to-many - lookup - hierarchical
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
the Professional Edition

27. Page Layout - Field level security - Record Types
components of a profile
Gets assigned to lead owner's territory
using the custom summary field
The user loses all unsaved data after terminating the session

28. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
be shared
Standard users
User can log out all unsaved data is lost

29. What is the use of campaign influence feature on oportunities?
Summary and table
Queue
Google
Give a list of campaigns that influenced the user

30. Sharing rules can be formed on the following except...
automatically maps
Objects on managed packages
Ideas
Create a report

31. What data can you export out of SFDC?
All organization data
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Opportunity campaign related list - Contact campaign related list
Call Support - Call Sales - Log a case online - Email Support

32. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
summary and matrix
active assignment rules
50000
calculations on summary fields

33. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
cause data loss
Case queue
able to upgrade to other version
Automated rules

34. Super User - Can customize and administer the application
Territory Management
Queue
make a field required
System Administrator

35. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Forecasts
an error report after the loading
delete the field
The email address of the user whose identify is being confirmed.

36. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
use everywhere rule
build a custom forecast for the same
Ideas
Components of the Console Tab

37. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
parent.child relationships
The user is not able to edit it because it is read-only
be shared
Permissions

38. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
To use a Case Assignment
Accounts - Contacts - Leads - Solutions - and Custom objects
To use Case Queues to manage Cases
build a custom forecast for the same

39. Available out of box - cannot be deleted (You can change the label name).
make a field required
Standard User
Forecasts
Standard Field

40. Custom fiscal year works on a define once and...
Force.com
use everywhere rule
The email address of the user whose identify is being confirmed.
Business Hours

41. We cannot create sharing rules on...
objects in a managed package
YEAR(date_c) =YEAR(today())
extend sharing for those records
Sales Team Role

42. Page layouts are assigned to users based on...
Google
View all data
User can log out all unsaved data is lost
Role settings

43. List Dashboard component types
The designated weblead owner gets an email
Set thresholds for report analysis
Metric - table - gauge - chart - S-Control - VF page
folder access level

44. A delegated approver can revoke a...
previously approved process
System Administrator profile and Marketing User Profile (import Leads)
There is only one record type in person account - There is no contact related list in person account
Solutions - Accounts - Opportunities

45. What data can you request for in the weekly data export?
objects in a managed package
All organization data
make a field required
Automated rules

46. How many lead assignment rules can be active at one time?
40
API
1
Export to excel

47. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
Set thresholds for report analysis
40
System Administrator profile and Marketing User Profile (import Leads)

48. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Force.com
IP address is unknown
links two objects together
Unlimited

49. Campaigns and opportunities have a _____________ relationship.
many to much
lead conversion
an error report after the loading
Hire date

50. You can map a custom lead field to only one of the following objects at a single instance
To capture unique data of the business
Use cases for Email-to-Case
Value is always required
Account - Contacts - Opportunities