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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is true about look up relationships?
Marketing User
List view
Gets assigned to lead owner's territory
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

2. Software-as-a-service (SaaS) model
Automated rules
Basically - the Gmail model - all you data is stored on servers
4k
a campaign member

3. The administrator wants to track data over a period of time. Which graph would he use?
not enforced
Custom Field
Line
active assignment rules

4. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
Adding a user to the sales team group
own a record and not see it
Workflow rules

5. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
multiple record types
Rules and the use of Email Templates
many to many

6. Changing the data type of an existing custom field can cause data loss while changing to...
The running user does not have access to the dashboard folder
300
number from percentage
Use cases for Email-to-Case

7. It is possible for a user to...
Rcord type
Solutions - Accounts - Opportunities
Case
own a record and not see it

8. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Mini Page Layout
The user loses all unsaved data after terminating the session
Sales Team Role
All users of SFDC who have access to campaigns objects

9. Personal tags cannot...
be shared
The email address of the user whose identify is being confirmed.
Call Support - Call Sales - Log a case online - Email Support
Master-detail - many-to-many - lookup - hierarchical

10. Create ads that display on search engines is possible in SFDC using...
use everywhere rule
Workflow rules
Google
5

11. Can view - edit and delete their own records
Metric and gauge
Any user can view all records that the running user role can view
3
Standard User

12. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Automated rules
When a Lead is converted
Give a list of campaigns that influenced the user
tasks scheduled calendar events

13. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
multiple record types
User setting
YEAR(date_c) =YEAR(today())
Create a report

14. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
A tab that combines a list view and related records into one screen with different frames.
300
Case queue
Permissions

15. A role has a ________ relationship with users.
View all data
many to many
Salesforce ID
own a record and not see it

16. A lookup field relationship...
upgrade a managed application
Adding a user to the sales team group
links two objects together
Solution Manager

17. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Summary and table
in activity history
delete the field
Configure the settings and rules for Case processing - including Business Hours - and Escalation

18. Dated exchange rates can be set in the time range of...
System Administrator
The designated weblead owner gets an email
As short as a day and as long as a forever
Force.com

19. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Download AppExchange Packages
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
calculations on summary fields
Call Support - Call Sales - Log a case online - Email Support

20. Author and the owner do not have the...
Standard User
Give a list of campaigns that influenced the user
same access to the document
your organization's workflow

21. Business process is available in following objects: _______________
Give a list of campaigns that influenced the user
Profile controls
previously approved process
Lead - Contact - Solution

22. How many Editions are there in SFDC?
5
Case queue
must be between 5 and 50
Marketing -Call Center

23. Page Layout - Field level security - Record Types
Profile
custom multi select picklist
same access to the document
components of a profile

24. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Contacts
System Administrator profile and Marketing User Profile (import Leads)
Workflow rules
Mini Page Layout

25. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Role settings
To let the user select values in the view picklist
lead conversion
std price book or a price book

26. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
The user loses all unsaved data after terminating the session
same access to the document
None of the users

27. You must create the business process before creating record types for each of these objects...
There is only one record type in person account - There is no contact related list in person account
references another summary formula
except Campaign
Permissions

28. The system ___________ std lead fields to standard account - contact - and oppy fields.
csv files
automatically maps
View the account - Edit the account
version control capabilities

29. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
different types of sharing rules
Force.com
Sales Team Role
Unlimited

30. What can stop a scheduled report-dashboard run?
Ideas
before it is saved in Salesforce
Summary and table
The running user does not have access to the dashboard folder

31. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Line
Profile
Master-detail - many-to-many - lookup - hierarchical
50000

32. In list view enhancements - users cannot export list results to...
summary and matrix
Google adwords
Accounts - Contacts - Leads - Solutions - and Custom objects
csv files

33. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
The email address of the user whose identify is being confirmed.
Standard Field
Field level security
To use a Case Assignment

34. List the type of case queues commonly used by call centers.
automatically maps
System Administrator
View the account - Edit the account
Skill requirements - Product categories - Customer types - Service levels

35. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Manage public documents
3 or more hours per day
The Marketing User profile
View all data

36. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
delete the field
Workflows
Manage public documents
Summary or matrix (with at least one level of grouping)

37. Records in _____________ do not count against your organization's storage limits.
Metric - table - gauge - chart - S-Control - VF page
the recycle bin
Account - Contacts - Opportunities
Business Hours

38. You can use conditional highlighting for which types of reports?
Solution Manager
Sales Cloud
not dependent fields
summary and matrix reports

39. As a ________________ you can create page layout in the console and assign it to profiles.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
system administrator
controlling field for a dependent field
Page layouts

40. Recycle bin houses deleted data for...
To display extended web content on SF window
Salesforce ID
30 days
API

41. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
User can log out all unsaved data is lost
version control capabilities
Custom picklist

42. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
before it is saved in Salesforce
use everywhere rule
The email address of the user whose identify is being confirmed.
Accounts to Opportunities - or Contacts to Cases

43. It is possible for a user to...
Hire date
Create on solution
own a record and not see it
an error report after the loading

44. Calendar and Task Activities are both...
delete the field
tasks scheduled calendar events
search for public tags
make a field required

45. Applications are built on which platform?
denied
Sales Team Role
Force.com
based on their profile

46. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
rollup summary field
before it is saved in Salesforce
Case

47. How many lead assignment rules can be active at one time?
system administrator
forecast role hierarchy
System Administrator
1

48. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Standard users
Role settings
objects in a managed package
The Marketing User check box on the user profile page

49. Conditional formatting is available for...
Summary and table
Mini Page Layout
50000
controlling field for a dependent field

50. When is a custom object created?
When a Lead is converted
folder access level
To capture unique data of the business
The running user does not have access to the dashboard folder

Test your basic knowledge |

Salesforce Certification

Communication skills, Self help skills, Self improvement skills, Productivity skills, Writing skills, Business skills, Thinking skills & More...

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