Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Specifying a "running user" in dashboard means...






2. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






3. A record of contact with customer support. A customer is reporting a problem or asking a question.






4. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






5. In order to implement more than one business process - ____________must also be implemented.






6. Which of the following does not need business process?






7. To edit opportunity permission - where would you make the change?






8. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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9. Who can view a campaign in SFDC?






10. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






11. List the type of case queues commonly used by call centers.






12. What is the number of values allowed in dependent pick list?






13. Reports that must be used to create dashboard components.






14. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






15. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






16. The documents tab does not contain...






17. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






18. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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19. What is conditional highlighting for reports?






20. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






21. Custom summary formula on report...






22. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






23. Partner Portal: Users login to the web portal rather than through the...






24. Which salesforce.com feature allows the org to capture ROI on online advertising?






25. It is possible for a user to...






26. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






27. What information in the user record cannot be captured without a custom field?






28. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






29. A delegated approver can revoke a...






30. What is true about managed packages?






31. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






32. You can modify the contents of a folder if the ______________ is set to read/write.






33. ____________ is not available for printable lists






34. Business process is available in following objects: _______________






35. The maximum number of values allowed in a controlling field.






36. Charts - Tables - Metrics - Gauge






37. Used to escalate a case if it has not been resolved within a specified period of time.






38. Name three benefits of the cloud computing model.






39. Create ads that display on search engines is possible in SFDC using...






40. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






41. Two options for restricting access via IP Ranges






42. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






43. What objects may be imported or updated using the Import Wizard?






44. You can import only ___________ per CSV file.






45. Determines the level of access to the dashboard data






46. ______________ will not give access to opportunity records that was previously a restricted account.






47. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






48. What is the use of campaign influence feature on oportunities?






49. During a lead import - you can choose to enable ___________ as part of the import.






50. Where do active currencies live?