Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
summary and matrix reports
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Gets assigned to lead owner's territory

2. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Custom forecasting
using the data loader
Case Auto-Response Rule
link to report

3. Standard objects examples
components of a profile
a campaign member
Role settings
Solutions - Accounts - Opportunities

4. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Sales Team Role
Solutions - Accounts - Opportunities
std price book or a price book
The Marketing User check box on the user profile page

5. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
IP address is unknown
Call Support - Call Sales - Log a case online - Email Support
Metric and gauge

6. Error on failed web to lead validation is...
The Marketing User check box on the user profile page
As short as a day and as long as a forever
able to upgrade to other version
routed to a default lead creator via email

7. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
Business Hours
Default Locale - Default Language - Default Time Zone
search for public tags

8. A custom lead field can be mapped to...
Any user can view all records that the running user role can view
used on an oppy
Role settings
One solution field

9. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
Summary or matrix (with at least one level of grouping)
Sales Team Role
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

10. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Rules and the use of Email Templates
Automated rules
Edit on solution
calculations on summary fields

11. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
links two objects together
version control capabilities
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Show details and add events

12. An account team can be added by all except...
List view
1 day
anyone in the team
multiple record types

13. How many roles can you create for your org?
many to many
500
be shared
based on their profile

14. Create ads that display on search engines is possible in SFDC using...
Call Support - Call Sales - Log a case online - Email Support
using the custom summary field
Accounts - Contacts - Leads - Solutions - and Custom objects
Google

15. List the type of case queues commonly used by call centers.
300
Download AppExchange Packages
All users
Skill requirements - Product categories - Customer types - Service levels

16. The maximum # of time trigger actions
Custom Field
number from percentage
40
Value is always required

17. If the data validation at web to lead form fails - who will get the error report?
Solutions - Accounts - Opportunities
one language at a time
previously approved process
The designated weblead owner gets an email

18. What is the limit on the compiled size of the formula field?
4k
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Case tasks
As short as a day and as long as a forever

19. In order to implement more than one business process - ____________must also be implemented.
many to many
multiple record types
reportable
make a field required

20. Personal tags cannot...
Metric - table - gauge - chart - S-Control - VF page
User can log out all unsaved data is lost
API
be shared

21. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
3 or more hours per day
IP address is unknown
300

22. A custom multi-select pick list cannot be a...
controlling field for a dependent field
the Professional Edition
dashboard components
denied

23. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
parent.child relationships
custom multi select picklist
System Administrator

24. Used to escalate a case if it has not been resolved within a specified period of time.
an error report after the loading
no limits
Case Escalation Rule
using the custom summary field

25. Changing the data type of an existing custom field can cause data loss while changing to...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
folder access level
the record is saved/updated
number from percentage

26. Why do you create a web tab?
tasks scheduled calendar events
Insert - update - upsert - delete
conditional highlighting
To display extended web content on SF window

27. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
the level of visibility
different types of sharing rules
The running user does not have access to the dashboard folder

28. Custom objects are...
summary and matrix
reportable
All organization data
web-to-lead

29. The data loader can load all objects - including custom objects - It generates...
Gets assigned to lead owner's territory
Salesforce ID
Call Support - Call Sales - Log a case online - Email Support
an error report after the loading

30. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
not enforced
Solution Manager
Gets assigned to lead owner's territory

31. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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32. Where do active currencies live?
Mini Page Layout
one language at a time
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
The Marketing User profile

33. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
List view
The Marketing User profile
To use the campaign import wizards
The email address of the user whose identify is being confirmed.

34. A custom summary formula cannot reference ____________ in an object.
Insert - update - upsert - delete
parent.child relationships
other formula fields
The Marketing User profile

35. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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36. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
Case Escalation Rule
denied
Manage public documents

37. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Accounts to Opportunities - or Contacts to Cases
The user loses all unsaved data after terminating the session
Set thresholds for report analysis
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

38. The size limit for documents uploaded is...
using the data loader
Automated rules
Custom Field
5 MB

39. Author and the owner do not have the...
same access to the document
number from percentage
Metric and gauge
Any user can view all records that the running user role can view

40. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
To use a Case Assignment
tasks scheduled calendar events
Adding a user to the sales team group
Tabular reports

41. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Summary and table
User setting
Profile controls
Use cases for Case Hierarchies

42. Records in _____________ do not count against your organization's storage limits.
the recycle bin
based on their profile
Elements within a Page Layout
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

43. During a lead import - you can choose to enable ___________ as part of the import.
1
Profile controls
must be between 5 and 50
active assignment rules

44. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
When a Lead is converted
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Give a list of campaigns that influenced the user

45. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Create on solution
Download AppExchange Packages
Sales Cloud
one language at a time

46. Permission to add a category to a solution require which permission
Salesforce and Marketing Automation - Customer Support Management
no limits
Create on solution
Custom Field

47. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
System Administrator
Metric - table - gauge - chart - S-Control - VF page
Standard User

48. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
All users of SFDC who have access to campaigns objects
version control capabilities
can be different users

49. You must create the business process before creating record types for each of these objects...
3
except Campaign
tasks scheduled calendar events
web-to-lead

50. Custom fiscal year works on a define once and...
using the custom summary field
folder access level
calculations on summary fields
use everywhere rule