Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
summary and matrix
Salesforce CRM workflow
Configure the settings and rules for Case processing - including Business Hours - and Escalation
not enforced

2. Error on failed web to lead validation is...
make a field required
Standard users
Google
routed to a default lead creator via email

3. Custom fiscal year works on a define once and...
Export to excel
use everywhere rule
Gets assigned to lead owner's territory
Edit on solution

4. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
User can log out all unsaved data is lost
Use cases for Web-to-Case
the level of visibility
The user is not able to edit it because it is read-only

5. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
different types of sharing rules
delete the field
be shared
YEAR(date_c) =YEAR(today())

6. Field level security cannot be used to...
make a field required
folder access level
50000
not dependent fields

7. Charts - Tables - Metrics - Gauge
different types of sharing rules
dashboard components
Contract Manager
The running user does not have access to the dashboard folder

8. A workflow alert cannot be tracked...
When a Lead is converted
in activity history
None of the users
Custom Field

9. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
summary and matrix
1
Elements within a Page Layout
3

10. When you configure search settings for your organization - the new value...
Fiscal year - Licenses - Language - locale - time zones
Skill requirements - Product categories - Customer types - Service levels
Automated rules
must be between 5 and 50

11. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
automatically maps
the level of visibility
30 days

12. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
Business Hours
Force.com
objects in a managed package
The Marketing User check box on the user profile page

13. A delegated approver can revoke a...
multiple fields in SFDC
previously approved process
A tab that combines a list view and related records into one screen with different frames.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

14. An account team can be added by all except...
There is only one record type in person account - There is no contact related list in person account
lead assignment rule
Create on solution
anyone in the team

15. Which is not a standard business object?
Metric - table - gauge - chart - S-Control - VF page
To let the user select values in the view picklist
to a case
Ideas

16. What is the limit on the compiled size of the formula field?
To use a Case Assignment
an error report after the loading
4k
territory management

17. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Manage public documents
Case Auto-Response Rule
objects in a managed package
Sales Team Role

18. You can use conditional highlighting for which types of reports?
tasks scheduled calendar events
Standard User
Tabular reports
summary and matrix reports

19. Page layouts are assigned to users based on...
reportable
5 MB
Line
Role settings

20. The account owner - opportunit owners - and case owners...
can be different users
Workflows
Summary and table
API

21. Sharing rule: ________ that grant access to groups of users.
Automated rules
Call Support - Call Sales - Log a case online - Email Support
To display extended web content on SF window
other formula fields

22. You can delete the _____________ that is on an oppy.
std price book or a price book
summary and matrix
None of the users
tasks scheduled calendar events

23. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Marketing User
Solution Manager
using the custom summary field
Contract Manager

24. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
objects in a managed package
Custom forecasting
delete the field
Any user can view all records that the running user role can view

25. The size limit for documents uploaded is...
Custom Field
5 MB
different types of sharing rules
Queue

26. When is a custom object created?
a campaign member
To capture unique data of the business
own a record and not see it
Adding a user to the sales team group

27. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Case Escalation Rule
lead assignment rule
Google adwords
Role settings

28. The administrator wants to track data over a period of time. Which graph would he use?
User can log out all unsaved data is lost
Marketing -Call Center
Line
reportable

29. In conditional highlighting - how may maximum conditions are allowed per report?
your organization's workflow
Account - Contacts - Opportunities
3
1 day

30. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
Field level security
summary and matrix reports
The running user does not have access to the dashboard folder

31. Can only view records
Read-Only
Metric - table - gauge - chart - S-Control - VF page
5
tasks scheduled calendar events

32. Users with access to opportunities as sales team members cannot...
Campaign Member or Contact Role
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
extend sharing for those records
forecast role hierarchy

33. You can modify the contents of a folder if the ______________ is set to read/write.
The user loses all unsaved data after terminating the session
Custom forecasting
Custom picklist
folder access level

34. List the places where Currency is specified
objects in a managed package
Use cases for Web-to-Case
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Custom Field

35. How many lead assignment rules can be active at one time?
Force.com
5 MB
Salesforce and Marketing Automation - Customer Support Management
1

36. Available out of box - cannot be deleted (You can change the label name).
the level of visibility
Standard Field
used on an oppy
dashboard components

37. Custom objects are...
All users of SFDC who have access to campaigns objects
Skill requirements - Product categories - Customer types - Service levels
Summary or matrix (with at least one level of grouping)
reportable

38. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
All organization data
Create on solution
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

39. Standard User Permissions + can import leads for the organization
As short as a day and as long as a forever
number from percentage
Use cases for Web-to-Case
Marketing User

40. You can map a single column from the csv file to...
multiple fields in SFDC
To capture unique data of the business
The Marketing User profile
based on their profile

41. List Dashboard component types
Permissions
Case Auto-Response Rule
Metric - table - gauge - chart - S-Control - VF page
IP address is unknown

42. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
As short as a day and as long as a forever
one language at a time
Case

43. What is Salesforce?
Force.com
Salesforce and Marketing Automation - Customer Support Management
anyone in the team
cause data loss

44. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
previously approved process
Page layouts
4k

45. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Field level security
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Create a report
4000

46. List the type of case queues commonly used by call centers.
Skill requirements - Product categories - Customer types - Service levels
250
Value is always required
500

47. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
To display extended web content on SF window
The Marketing User profile
reportable
make a field required

48. What is conditional highlighting for reports?
Set thresholds for report analysis
csv files
Solutions - Accounts - Opportunities
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

49. Opportunities and quotes are a part of which cloud?
Default Locale - Default Language - Default Time Zone
Sales Cloud
Permissions
As short as a day and as long as a forever

50. History tracking can be performed on the following standard objects except...
Forecasts
Call Support - Call Sales - Log a case online - Email Support
Mini Page Layout
Sales Team Role