Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
User setting
Objects on managed packages
Salesforce ID
Edit and Read opportunity

2. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Create a report
Case Auto-Response Rule
Accounts to Opportunities - or Contacts to Cases
IP address is unknown

3. Field level security cannot be used to...
Salesforce ID
make a field required
Gets assigned to lead owner's territory
50000

4. Custom summary formulas are...
routed to a default lead creator via email
calculations on summary fields
Tabular reports
3

5. Name three settings on the Company Information page that administrators can edit.
Edit and Read opportunity
Default Locale - Default Language - Default Time Zone
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
territory management

6. If the data validation at web to lead form fails - who will get the error report?
3 or more hours per day
The designated weblead owner gets an email
3
System Administrator profile and Marketing User Profile (import Leads)

7. The ____________ is a custom field that aggregates child record information in to the parent record.
parent.child relationships
As short as a day and as long as a forever
custom multi select picklist
rollup summary field

8. Picklist dependency rules are __________ during import.
before it is saved in Salesforce
rollup summary field
Give a list of campaigns that influenced the user
not enforced

9. Record types are not available in...
There is only one record type in person account - There is no contact related list in person account
the Professional Edition
None of the users
Unlimited

10. What is the use of campaign influence feature on oportunities?
the recycle bin
Use cases for Web-to-Case
Give a list of campaigns that influenced the user
custom multi select picklist

11. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Google
Business Hours
Objects on managed packages
4000

12. As an admin - you can schedule regular data imports...
salesforce.com portal
territory management
Campaign Member or Contact Role
using the data loader

13. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
a campaign member
one language at a time
objects in a managed package
Use cases for Web-to-Case

14. What is conditional highlighting for reports?
Accounts to Opportunities - or Contacts to Cases
Set thresholds for report analysis
except Campaign
using the data loader

15. You cannot delete a product that is...
Rcord type
your organization's workflow
used on an oppy
The user is not able to edit it because it is read-only

16. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Mini Page Layout
1 day
using the custom summary field
List view

17. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
Sales Cloud
other formula fields
automatically maps

18. How many lead assignment rules can be active at one time?
1
link to report
The user is not able to edit it because it is read-only
250

19. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

20. List the type of case queues commonly used by call centers.
Call Support - Call Sales - Log a case online - Email Support
Campaign Member or Contact Role
Skill requirements - Product categories - Customer types - Service levels
Create a report

21. You can use conditional highlighting for which types of reports?
controlling field for a dependent field
make a field required
summary and matrix reports
All organization data

22. How many Editions are there in SFDC?
5
Manage Letterheads - Manage Public Templates - Edit HTML Templates
anyone in the team
4k

23. When a case is deleted - following are deleted except
Case tasks
3 or more hours per day
territory management
Field level security

24. Standard objects examples
automatically maps
Permissions
Solutions - Accounts - Opportunities
Default Locale - Default Language - Default Time Zone

25. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
to a case
Edit and Read opportunity
Automated rules

26. In list view enhancements - users cannot export list results to...
search for public tags
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
dashboard components
csv files

27. A lookup field relationship...
Summary and table
As short as a day and as long as a forever
links two objects together
not dependent fields

28. Personal tags cannot...
50000
To use a Case Assignment
be shared
View the account - Edit the account

29. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
no limits
Lead - Contact - Solution
YEAR(date_c) =YEAR(today())
A tab that combines a list view and related records into one screen with different frames.

30. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Default Locale - Default Language - Default Time Zone
Export to excel
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Standard User

31. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
Salesforce CRM workflow
link to report
Objects on managed packages

32. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
own a record and not see it
Sales Cloud
dashboard components
Sales Team Role

33. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
links two objects together
dashboard components
Default Locale - Default Language - Default Time Zone

34. Charts - Tables - Metrics - Gauge
calculations on summary fields
Custom forecasting
dashboard components
number from percentage

35. Inline editing updates the field when...
rollup summary field
the record is saved/updated
User setting
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

36. When you configure search settings for your organization - the new value...
must be between 5 and 50
Skill requirements - Product categories - Customer types - Service levels
Custom summary and matrix reports
log in to SFDC Profile

37. List the functions of the Data Loader
Insert - update - upsert - delete
Create on solution
A running user
log in to SFDC Profile

38. Standard User Permissions + can import leads for the organization
Marketing User
except Campaign
One solution field
5 MB

39. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
500
30 days
Insert - update - upsert - delete

40. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Custom objects - Field level security
Rcord type
forecast role hierarchy
different types of sharing rules

41. What data can you request for in the weekly data export?
The designated weblead owner gets an email
A tab that combines a list view and related records into one screen with different frames.
able to upgrade to other version
All organization data

42. What objects may be imported or updated using the Import Wizard?
Components of the Console Tab
All organization data
Accounts - Contacts - Leads - Solutions - and Custom objects
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

43. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
250
std price book or a price book
The Marketing User profile
Contacts

44. It is possible for a user to...
Fiscal year - Licenses - Language - locale - time zones
Hire date
own a record and not see it
Rcord type

45. Page layouts are assigned to users based on...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
be shared
Role settings
Manage Letterheads - Manage Public Templates - Edit HTML Templates

46. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
summary and matrix
Metric and gauge
To use Case Queues to manage Cases
reportable

47. Page Layout - Field level security - Record Types
Role settings
one language at a time
components of a profile
Profile

48. A workflow alert cannot be tracked...
Standard users
Accounts to Opportunities - or Contacts to Cases
View the account - Edit the account
in activity history

49. Field level security cannot be used to...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
All organization data
make a field required
Custom forecasting

50. Name the standard applications in the list.
folder access level
Accounts - Contacts - Leads - Solutions - and Custom objects
Marketing -Call Center
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.