SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What information in the user record cannot be captured without a custom field?
Hire date
using the custom summary field
Mini Page Layout
link to report
2. Applications are built on which platform?
Default Locale - Default Language - Default Time Zone
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Force.com
multiple record types
3. Standard User Permissions + can manage published solutions + can manage solution categories
All users
Solution Manager
As short as a day and as long as a forever
except Campaign
4. What data can you request for in the weekly data export?
Mini Page Layout
active assignment rules
All organization data
Metric and gauge
5. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
All organization data
When a Lead is converted
All users of SFDC who have access to campaigns objects
Role settings
6. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
Standard Field
Territory Management
Case queue
7. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
multiple record types
a campaign member
references another summary formula
8. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Hire date
Solutions - Accounts - Opportunities
territory management
own a record and not see it
9. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
A tab that combines a list view and related records into one screen with different frames.
Edit on solution
All users
10. All existing custom objects that were previously deployed will still be deployed when you....
summary and matrix
upgrade a managed application
Objects on managed packages
Elements within a Page Layout
11. A custom summary formula cannot reference ____________ in an object.
an error report after the loading
other formula fields
Tabular reports
Business Hours
12. Standard picklist fields can be controlling fields but...
not dependent fields
folder access level
4k
The designated weblead owner gets an email
13. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
version control capabilities
not dependent fields
Show details and add events
Metric - table - gauge - chart - S-Control - VF page
14. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
5 MB
Sales Team Role
Default Locale - Default Language - Default Time Zone
Objects on managed packages
15. You must create the business process before creating record types for each of these objects...
Line
View the account - Edit the account
using the data loader
except Campaign
16. Conditional highlighting is used only in...
Manage public documents
summary and matrix
Use cases for Email-to-Case
Give a list of campaigns that influenced the user
17. During a lead import - you can choose to enable ___________ as part of the import.
Hire Date
Configure the settings and rules for Case processing - including Business Hours - and Escalation
active assignment rules
cause data loss
18. Types of relationships that can exist between objects
own a record and not see it
Sales Team Role
The Marketing User profile
Master-detail - many-to-many - lookup - hierarchical
19. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
The user loses all unsaved data after terminating the session
Default Locale - Default Language - Default Time Zone
able to upgrade to other version
20. You can customize Profile to restrict users' ability to...
As short as a day and as long as a forever
log in to SFDC Profile
Objects on managed packages
Basically - the Gmail model - all you data is stored on servers
21. Salesforce for Microsoft Outlook is which type of client?
previously approved process
Forecasts
API
Case Auto-Response Rule
22. Name the standard applications in the list.
Force.com
Master-detail - many-to-many - lookup - hierarchical
can be different users
Marketing -Call Center
23. What is conditional highlighting for reports?
Show details and add events
Set thresholds for report analysis
The Marketing User check box on the user profile page
Manage Letterheads - Manage Public Templates - Edit HTML Templates
24. A custom lead field can be mapped to...
They are upgradeable
One solution field
the level of visibility
Ideas
25. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
to a case
many to many
Field level security
26. When is it appropriate to use the Import Wizard vs. the Data Loader?
Permissions
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
many to much
Download AppExchange Packages
27. Recycle bin houses deleted data for...
using the custom summary field
30 days
Line
used on an oppy
28. In order to implement more than one business process - ____________must also be implemented.
Any user can view all records that the running user role can view
objects in a managed package
using the data loader
multiple record types
29. You can create _____________ directly from the csv import file.
Salesforce and Marketing Automation - Customer Support Management
parent.child relationships
Custom summary and matrix reports
summary and matrix
30. A public group is a grouping of all except...
Queue
system administrator
previously approved process
Configure the settings and rules for Case processing - including Business Hours - and Escalation
31. If a standard object is renamed - the reports are renamed based on...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
the new label value
As short as a day and as long as a forever
All users of SFDC who have access to campaigns objects
32. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
make a field required
Workflow rules
calculations on summary fields
33. Sharing rule: ________ that grant access to groups of users.
Create on solution
Automated rules
Use cases for Case Hierarchies
View the account - Edit the account
34. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Create on solution
Mini Page Layout
To use the campaign import wizards
your organization's workflow
35. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
forecast role hierarchy
Show details and add events
Rules and the use of Email Templates
Marketing User
36. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Case
Metric - table - gauge - chart - S-Control - VF page
before it is saved in Salesforce
5 MB
37. Which of the following does not need business process?
IP address is unknown
Value is always required
Contacts
one language at a time
38. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
make a field required
Case queue
reportable
rollup summary field
39. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
3
There is only one record type in person account - There is no contact related list in person account
Edit on solution
40. Software-as-a-service (SaaS) model
User setting
Salesforce ID
csv files
Basically - the Gmail model - all you data is stored on servers
41. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
system administrator
the new label value
API
The Marketing User check box on the user profile page
42. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
folder access level
Skill requirements - Product categories - Customer types - Service levels
different types of sharing rules
43. Allows you to define different sets of picklist values for both standard and custom picklist.
To let the user select values in the view picklist
Forecasts
a campaign member
Rcord type
44. Error on failed web to lead validation is...
Objects on managed packages
routed to a default lead creator via email
Skill requirements - Product categories - Customer types - Service levels
The Marketing User profile
45. You can use _______________ for summary and matrix reporting only.
used on an oppy
dashboard components
conditional highlighting
based on their profile
46. What can a user do an account record that has been manually shard read/write with him/her?
must be between 5 and 50
View the account - Edit the account
The Marketing User profile
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
47. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
cause data loss
Queue
40
anyone in the team
48. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
using the data loader
Line
able to delete accounts
csv files
49. If territory management is enabled for your organization and a lead is converted - how does it get assigned?
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
50. How many roles can you create for your org?
500
Marketing -Call Center
Export to excel
Edit on solution