Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. History tracking can be performed on the following standard objects except...
There is only one record type in person account - There is no contact related list in person account
using the custom summary field
Forecasts
own a record and not see it

2. What is conditional highlighting for reports?
Profile controls
Set thresholds for report analysis
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

3. Permission to add a category to a solution require which permission
Create on solution
Force.com
4k
Custom forecasting

4. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
One solution field
Master-detail - many-to-many - lookup - hierarchical
using the custom summary field
be shared

5. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
4000
Lead - Contact - Solution
3 or more hours per day
Forecasts

6. The create new folder link will only be visible to users with which permission?
the level of visibility
Manage public documents
To let the user select values in the view picklist
version control capabilities

7. Two options for restricting access via IP Ranges
Custom summary and matrix reports
denied
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
The email address of the user whose identify is being confirmed.

8. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case
Field level security
One solution field
Metric - table - gauge - chart - S-Control - VF page

9. List the functions of the Data Loader
Edit on solution
Insert - update - upsert - delete
build a custom forecast for the same
30 days

10. If a standard object is renamed - the reports are renamed based on...
tasks scheduled calendar events
the new label value
summary and matrix
Gets assigned to lead owner's territory

11. Determines the level of access to the dashboard data
A running user
salesforce.com portal
50000
Metric and gauge

12. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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13. Which one of these may be a controlling field and a dependent field?
View the account - Edit the account
Custom picklist
anyone in the team
Profile

14. In order to implement more than one business process - ____________must also be implemented.
Any user can view all records that the running user role can view
Custom objects - Field level security
Hire Date
multiple record types

15. A delegated approver can revoke a...
5 MB
Case Auto-Response Rule
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
previously approved process

16. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
rollup summary field
Set thresholds for report analysis
None of the users

17. Picklist dependency rules are __________ during import.
not enforced
The user loses all unsaved data after terminating the session
Create a report
Elements within a Page Layout

18. Campaigns and opportunities have a _____________ relationship.
many to much
web-to-lead
Metric and gauge
A running user

19. Salesforce for Microsoft Outlook is which type of client?
reportable
Create a report
API
Field level security

20. An account team can be added by all except...
controlling field for a dependent field
Sales Team Role
anyone in the team
the level of visibility

21. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
routed to a default lead creator via email
Custom summary and matrix reports
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Case tasks

22. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
routed to a default lead creator via email
List view
3 or more hours per day

23. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Custom summary and matrix reports
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
other formula fields
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

24. You cannot delete a product that is...
no limits
Use cases for Email-to-Case
used on an oppy
30 days

25. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
automatically maps
As short as a day and as long as a forever
Salesforce CRM workflow
One solution field

26. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Standard users
To use a Case Assignment
Download AppExchange Packages
All organization data

27. Conditional highlighting is used only in...
many to many
Workflow rules
summary and matrix
links two objects together

28. Reports that must be used to create dashboard components.
Custom summary and matrix reports
Profile
Tabular reports
calculations on summary fields

29. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
the recycle bin
use everywhere rule
Workflow rules
Force.com

30. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
The running user does not have access to the dashboard folder
Case queue
As short as a day and as long as a forever
other formula fields

31. Field level security cannot be used to...
There is only one record type in person account - There is no contact related list in person account
Read-Only
make a field required
the new label value

32. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Tabular reports
Difference between workflow rule and workflow approval process
Profile controls
controlling field for a dependent field

33. Inline editing updates the field when...
Value is always required
salesforce.com portal
the record is saved/updated
Any user can view all records that the running user role can view

34. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
extend sharing for those records
Contacts
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

35. Dated exchange rates can be set in the time range of...
Edit on solution
using the custom summary field
As short as a day and as long as a forever
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

36. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Queue
To use the campaign import wizards
Accounts to Opportunities - or Contacts to Cases

37. Software-as-a-service (SaaS) model
the record is saved/updated
Salesforce and Marketing Automation - Customer Support Management
Basically - the Gmail model - all you data is stored on servers
Show details and add events

38. Name the standard applications in the list.
based on their profile
View the account - Edit the account
Marketing -Call Center
Google

39. Create and manage letterheads and email templates
no limits
Manage Letterheads - Manage Public Templates - Edit HTML Templates
in activity history
Hire Date

40. Business process is available in following objects: _______________
The email address of the user whose identify is being confirmed.
multiple fields in SFDC
5 MB
Lead - Contact - Solution

41. The # of business hours that can be set for the organization to operate
Gets assigned to lead owner's territory
web-to-lead
Unlimited
make a field required

42. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Tabular reports
All users
version control capabilities
4000

43. A custom multi-select pick list cannot be a...
Territory Management
one language at a time
Give a list of campaigns that influenced the user
controlling field for a dependent field

44. Name three benefits of the cloud computing model.
Profile
version control capabilities
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

45. A role controls __________ that users have to an organization's data.
3
the level of visibility
Salesforce ID
rollup summary field

46. A public group is a grouping of all except...
Queue
Account - Contacts - Opportunities
must be between 5 and 50
Case tasks

47. Where would you make changes in order to make default tabs visible?
Skill requirements - Product categories - Customer types - Service levels
500
User setting
make a field required

48. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
folder access level
territory management
Hire Date
Standard User

49. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Salesforce CRM workflow
Create on solution
Use cases for Email-to-Case
User can log out all unsaved data is lost

50. Which graphs rely on grand total for dashboards?
Business Hours
summary and matrix reports
Metric and gauge
except Campaign