Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
3 or more hours per day
Use cases for Web-to-Case
Custom picklist
300

2. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
Sales Team Role
System Administrator
Force.com

3. Name the standard applications in the list.
Basically - the Gmail model - all you data is stored on servers
csv files
Value is always required
Marketing -Call Center

4. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
There is only one record type in person account - There is no contact related list in person account
1 day
Workflows
Rcord type

5. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
the new label value
Tabular reports
Value is always required

6. Users can _____________ from the sidebar and advanced search
search for public tags
be shared
one language at a time
Rcord type

7. A custom lead field can be mapped to...
the Professional Edition
One solution field
300
Sales Cloud

8. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
Queue
number from percentage
IP address is unknown

9. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
summary and matrix reports
Territory Management
Skill requirements - Product categories - Customer types - Service levels
able to upgrade to other version

10. You cannot delete a product that is...
The designated weblead owner gets an email
used on an oppy
tasks scheduled calendar events
upgrade a managed application

11. It is possible for a user to...
own a record and not see it
User setting
Google
To capture unique data of the business

12. How does the Import Wizard perform matching when updating records?
Gets assigned to lead owner's territory
Workflow rules
Force.com
Salesforce ID

13. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
parent.child relationships
Marketing -Call Center
3 or more hours per day
calculations on summary fields

14. An account team can be added by all except...
anyone in the team
Contract Manager
When a Lead is converted
Sales Team Role

15. Records in _____________ do not count against your organization's storage limits.
summary and matrix
the recycle bin
rollup summary field
Gets assigned to lead owner's territory

16. When is it appropriate to use the Import Wizard vs. the Data Loader?
summary and matrix
The user loses all unsaved data after terminating the session
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Standard Field

17. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
not enforced
own a record and not see it
Standard User
The email address of the user whose identify is being confirmed.

18. A custom summary formula cannot reference ____________ in an object.
30 days
tasks scheduled calendar events
one language at a time
other formula fields

19. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
Page layouts
using the custom summary field
the level of visibility

20. You can use conditional highlighting for which types of reports?
They are upgradeable
can be different users
Custom objects - Field level security
summary and matrix reports

21. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Value is always required
All organization data
User can log out all unsaved data is lost
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

22. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
version control capabilities
in activity history
User can log out all unsaved data is lost

23. List the type of case queues commonly used by call centers.
Give a list of campaigns that influenced the user
Contract Manager
Skill requirements - Product categories - Customer types - Service levels
based on their profile

24. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
be shared
territory management
Use cases for Email-to-Case
Territory Management

25. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
tasks scheduled calendar events
Hire Date
make a field required

26. Conditional formatting is available for...
Skill requirements - Product categories - Customer types - Service levels
Case
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Summary and table

27. An online form to capture lead information - Email template response content published on your web site.
many to many
web-to-lead
reportable
40

28. When you configure search settings for your organization - the new value...
View the account - Edit the account
must be between 5 and 50
forecast role hierarchy
calculations on summary fields

29. Record types are not available in...
250
the Professional Edition
Profile controls
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

30. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
cause data loss
conditional highlighting
same access to the document

31. Which one of these may be a controlling field and a dependent field?
Custom picklist
number from percentage
4k
csv files

32. Business process is available in following objects: _______________
able to upgrade to other version
Lead - Contact - Solution
Ideas
multiple record types

33. Standard User Permissions + can import leads for the organization
Sales Cloud
Marketing User
Edit on solution
Skill requirements - Product categories - Customer types - Service levels

34. Field level security cannot be used to...
3
reportable
make a field required
To use the campaign import wizards

35. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
3 or more hours per day
forecast role hierarchy
anyone in the team

36. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
reportable
The user loses all unsaved data after terminating the session
Adding a user to the sales team group
components of a profile

37. What is the role of Primary Object when creating custom report types?
anyone in the team
not dependent fields
Summary or matrix (with at least one level of grouping)
To let the user select values in the view picklist

38. Sharing rules can be formed on the following except...
anyone in the team
Standard User
Mini Page Layout
Objects on managed packages

39. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
different types of sharing rules
std price book or a price book
To use Case Queues to manage Cases

40. You can map a custom lead field to only one of the following objects at a single instance
Mini Page Layout
Account - Contacts - Opportunities
API
4k

41. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
own a record and not see it
Profile controls
Account - Contacts - Opportunities
forecast role hierarchy

42. The system ___________ std lead fields to standard account - contact - and oppy fields.
To let the user select values in the view picklist
One solution field
automatically maps
Workflow rules

43. Inline editing updates the field when...
the record is saved/updated
except Campaign
rollup summary field
calculations on summary fields

44. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
the record is saved/updated
own a record and not see it
automatically maps

45. Which report formats must be used to create dashboard components?
User setting
Summary or matrix (with at least one level of grouping)
can be different users
Value is always required

46. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Read-Only
Difference between workflow rule and workflow approval process
5 MB
summary and matrix

47. A role has a ________ relationship with users.
many to many
Contacts
Ideas
Components of the Console Tab

48. ____________ is not available for printable lists
Export to excel
Account - Contacts - Opportunities
delete the field
Queue

49. Partner Portal: Users login to the web portal rather than through the...
Standard users
build a custom forecast for the same
Field level security
salesforce.com portal

50. You can delete the _____________ that is on an oppy.
other formula fields
std price book or a price book
The Marketing User profile
Salesforce and Marketing Automation - Customer Support Management