Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Specifying a "running user" in dashboard means...
Page layouts
Any user can view all records that the running user role can view
Sales Cloud
std price book or a price book

2. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
All organization data
The Marketing User profile
territory management
reportable

3. A record of contact with customer support. A customer is reporting a problem or asking a question.
delete the field
Workflow rules
Case
not dependent fields

4. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Tabular reports
Contract Manager
system administrator
lead assignment rule

5. In order to implement more than one business process - ____________must also be implemented.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
To display extended web content on SF window
300
multiple record types

6. Which of the following does not need business process?
many to much
Opportunity campaign related list - Contact campaign related list
User setting
Contacts

7. To edit opportunity permission - where would you make the change?
Profile
Case tasks
As short as a day and as long as a forever
One solution field

8. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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9. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
View the account - Edit the account
Case Auto-Response Rule
The Marketing User check box on the user profile page

10. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
using the custom summary field
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Create on solution
Account - Contacts - Opportunities

11. List the type of case queues commonly used by call centers.
Create a report
Custom summary and matrix reports
Skill requirements - Product categories - Customer types - Service levels
User can log out all unsaved data is lost

12. What is the number of values allowed in dependent pick list?
Workflow rules
300
1
There is only one record type in person account - There is no contact related list in person account

13. Reports that must be used to create dashboard components.
Campaign Member or Contact Role
Custom summary and matrix reports
Marketing User
previously approved process

14. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
5
YEAR(date_c) =YEAR(today())
objects in a managed package
folder access level

15. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Standard Field
not enforced
Case tasks
Create a report

16. The documents tab does not contain...
link to report
When a Lead is converted
To display extended web content on SF window
version control capabilities

17. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
tasks scheduled calendar events
make a field required
3 or more hours per day

18. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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19. What is conditional highlighting for reports?
Use cases for Email-to-Case
Set thresholds for report analysis
many to much
Workflows

20. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
Elements within a Page Layout
active assignment rules
Profile

21. Custom summary formula on report...
tasks scheduled calendar events
able to upgrade to other version
Marketing User
references another summary formula

22. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
Sales Cloud
references another summary formula
Gets assigned to lead owner's territory

23. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Forecasts
Hire Date
Elements within a Page Layout

24. Which salesforce.com feature allows the org to capture ROI on online advertising?
User can log out all unsaved data is lost
View all data
Ideas
Google adwords

25. It is possible for a user to...
Workflows
Show details and add events
lead conversion
own a record and not see it

26. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
active assignment rules
delete the field
To capture unique data of the business
different types of sharing rules

27. What information in the user record cannot be captured without a custom field?
Hire date
std price book or a price book
the level of visibility
version control capabilities

28. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Show details and add events
To use the campaign import wizards
denied
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

29. A delegated approver can revoke a...
previously approved process
tasks scheduled calendar events
Case
All organization data

30. What is true about managed packages?
using the custom summary field
50000
Salesforce and Marketing Automation - Customer Support Management
They are upgradeable

31. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
cause data loss
Default Locale - Default Language - Default Time Zone
must be between 5 and 50
Edit and Read opportunity

32. You can modify the contents of a folder if the ______________ is set to read/write.
300
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
parent.child relationships
folder access level

33. ____________ is not available for printable lists
Summary and table
Tabular reports
Case Escalation Rule
Export to excel

34. Business process is available in following objects: _______________
lead assignment rule
Queue
Lead - Contact - Solution
in activity history

35. The maximum number of values allowed in a controlling field.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
300
Edit and Read opportunity
references another summary formula

36. Charts - Tables - Metrics - Gauge
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
log in to SFDC Profile
Territory Management
dashboard components

37. Used to escalate a case if it has not been resolved within a specified period of time.
using the data loader
Case Escalation Rule
Basically - the Gmail model - all you data is stored on servers
Use cases for Case Hierarchies

38. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
make a field required
Mini Page Layout
components of a profile

39. Create ads that display on search engines is possible in SFDC using...
Create a report
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Google
Master-detail - many-to-many - lookup - hierarchical

40. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
controlling field for a dependent field
To use the campaign import wizards
User setting
Download AppExchange Packages

41. Two options for restricting access via IP Ranges
version control capabilities
5 MB
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

42. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
previously approved process
Components of the Console Tab
3 or more hours per day
Rules and the use of Email Templates

43. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
tasks scheduled calendar events
The email address of the user whose identify is being confirmed.
parent.child relationships

44. You can import only ___________ per CSV file.
to a case
one language at a time
Edit on solution
IP address is unknown

45. Determines the level of access to the dashboard data
A running user
To capture unique data of the business
30 days
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

46. ______________ will not give access to opportunity records that was previously a restricted account.
To let the user select values in the view picklist
All users
Adding a user to the sales team group
Workflows

47. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
5 MB
Case queue
Edit on solution
link to report

48. What is the use of campaign influence feature on oportunities?
Account - Contacts - Opportunities
Give a list of campaigns that influenced the user
Use cases for Web-to-Case
Default Locale - Default Language - Default Time Zone

49. During a lead import - you can choose to enable ___________ as part of the import.
Show details and add events
active assignment rules
summary and matrix
Insert - update - upsert - delete

50. Where do active currencies live?
Sales Team Role
Force.com
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
same access to the document