Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Software-as-a-service (SaaS) model
objects in a managed package
Force.com
Basically - the Gmail model - all you data is stored on servers
Create on solution

2. A role controls __________ that users have to an organization's data.
able to delete accounts
the level of visibility
Solutions - Accounts - Opportunities
Fiscal year - Licenses - Language - locale - time zones

3. Standard User Permissions + can manage published solutions + can manage solution categories
multiple record types
Elements within a Page Layout
Solution Manager
rollup summary field

4. Record types are used to implement custom business processes by associating them to specific
Fiscal year - Licenses - Language - locale - time zones
routed to a default lead creator via email
search for public tags
Page layouts

5. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
Sales Team Role
Value is always required
Marketing User

6. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
Ideas
Salesforce and Marketing Automation - Customer Support Management
Metric and gauge

7. The # of business hours that can be set for the organization to operate
IP address is unknown
Unlimited
Opportunity campaign related list - Contact campaign related list
make a field required

8. A record of contact with customer support. A customer is reporting a problem or asking a question.
the record is saved/updated
using the custom summary field
Case
Difference between workflow rule and workflow approval process

9. Inline editing updates the field when...
conditional highlighting
Custom summary and matrix reports
Ideas
the record is saved/updated

10. Changing the data type of an existing custom field can cause data loss while changing to...
many to many
API
number from percentage
4000

11. Managed package is always...
except Campaign
Account - Contacts - Opportunities
able to upgrade to other version
Profile controls

12. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Forecasts
50000
Google
Accounts - Contacts - Leads - Solutions - and Custom objects

13. Can view - edit and delete their own records
4k
upgrade a managed application
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Standard User

14. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Value is always required
5 MB
System Administrator profile and Marketing User Profile (import Leads)

15. What is the limit on the compiled size of the formula field?
log in to SFDC Profile
4k
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Basically - the Gmail model - all you data is stored on servers

16. Salesforce for Microsoft Outlook is which type of client?
API
40
Rcord type
System Administrator

17. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
All users of SFDC who have access to campaigns objects
When a Lead is converted
anyone in the team
system administrator

18. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
40
Marketing -Call Center
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Tabular reports

19. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Rcord type
Google
previously approved process
3 or more hours per day

20. It is possible for a user to...
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Manage Letterheads - Manage Public Templates - Edit HTML Templates
own a record and not see it
Download AppExchange Packages

21. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
objects in a managed package
not dependent fields
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Workflow rules

22. Permission to add a category to a solution require which permission
Create on solution
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Salesforce ID
except Campaign

23. What is true about managed packages?
They are upgradeable
1 day
territory management
All users

24. What is the salesforce Console?
Standard users
Marketing -Call Center
A tab that combines a list view and related records into one screen with different frames.
Export to excel

25. Conditional formatting is available for...
log in to SFDC Profile
Summary and table
territory management
To capture unique data of the business

26. Calendar and Task Activities are both...
50000
Google adwords
tasks scheduled calendar events
The running user does not have access to the dashboard folder

27. The create new folder link will only be visible to users with which permission?
Manage public documents
lead conversion
Case Escalation Rule
Solution Manager

28. Give an example of where a junction object is used between standard objects.
able to delete accounts
To display extended web content on SF window
Campaign Member or Contact Role
not dependent fields

29. A delegated approver can revoke a...
version control capabilities
The Marketing User profile
Skill requirements - Product categories - Customer types - Service levels
previously approved process

30. You can map a custom lead field...
Case Auto-Response Rule
One solution field
to a case
All users

31. Record types are not available in...
Profile
the Professional Edition
Unlimited
Gets assigned to lead owner's territory

32. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
User can log out all unsaved data is lost
3 or more hours per day
a campaign member

33. Field level security cannot be used to...
Case Escalation Rule
Manage public documents
The email address of the user whose identify is being confirmed.
make a field required

34. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Profile
Use cases for Web-to-Case
Territory Management
dashboard components

35. You can use _______________ for summary and matrix reporting only.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
conditional highlighting
View the account - Edit the account
Solutions - Accounts - Opportunities

36. Who can view campaigns?
All users
1
components of a profile
Opportunity campaign related list - Contact campaign related list

37. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Profile
300
The Marketing User check box on the user profile page
Case Auto-Response Rule

38. Name three settings on the Company Information page that administrators can edit.
Components of the Console Tab
Default Locale - Default Language - Default Time Zone
able to delete accounts
components of a profile

39. How many Editions are there in SFDC?
5
The Marketing User check box on the user profile page
Edit and Read opportunity
Permissions

40. Recycle bin houses deleted data for...
Profile
references another summary formula
30 days
Queue

41. What information in the user record cannot be captured without a custom field?
controlling field for a dependent field
Hire date
All users
Show details and add events

42. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
search for public tags
API
Salesforce ID

43. A _____________ cannot be the controlling field for a dependent field.
Fiscal year - Licenses - Language - locale - time zones
custom multi select picklist
50000
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

44. Which report formats must be used to create dashboard components?
500
Summary or matrix (with at least one level of grouping)
custom multi select picklist
Queue

45. What can a user do an account record that has been manually shard read/write with him/her?
Basically - the Gmail model - all you data is stored on servers
View the account - Edit the account
Role settings
All organization data

46. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
User setting
Case queue
To display extended web content on SF window
Insert - update - upsert - delete

47. Page Layout - Field level security - Record Types
routed to a default lead creator via email
Manage Letterheads - Manage Public Templates - Edit HTML Templates
components of a profile
3 or more hours per day

48. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
Give a list of campaigns that influenced the user
Basically - the Gmail model - all you data is stored on servers
Master-detail - many-to-many - lookup - hierarchical

49. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
csv files
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
The Marketing User profile
using the custom summary field

50. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
same access to the document
The user is not able to edit it because it is read-only
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Adding a user to the sales team group