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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
lead assignment rule
Field level security
500

2. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
All organization data
Tabular reports
own a record and not see it
Standard User

3. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Objects on managed packages
Create a report
Sales Team Role
Solutions - Accounts - Opportunities

4. You can map a custom lead field...
System Administrator profile and Marketing User Profile (import Leads)
Case queue
an error report after the loading
to a case

5. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Account - Contacts - Opportunities
300
Workflow rules
link to report

6. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Download AppExchange Packages
Standard users
to a case
Queue

7. Name three settings on the Company Information page that administrators can edit.
Insert - update - upsert - delete
The user loses all unsaved data after terminating the session
able to upgrade to other version
Default Locale - Default Language - Default Time Zone

8. Custom summary formula on report...
references another summary formula
salesforce.com portal
Skill requirements - Product categories - Customer types - Service levels
YEAR(date_c) =YEAR(today())

9. Which one of these may be a controlling field and a dependent field?
Custom picklist
All organization data
Insert - update - upsert - delete
Skill requirements - Product categories - Customer types - Service levels

10. The maximum # of time trigger actions
Google adwords
Profile
40
Contacts

11. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
web-to-lead
To use the campaign import wizards
User setting

12. Two options for restricting access via IP Ranges
250
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Solution Manager

13. Dated exchange rates can be set in the time range of...
Opportunity campaign related list - Contact campaign related list
None of the users
As short as a day and as long as a forever
Adding a user to the sales team group

14. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
YEAR(date_c) =YEAR(today())
can be different users
rollup summary field
Case queue

15. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Give a list of campaigns that influenced the user
List view
4k
not enforced

16. Personal tags cannot...
be shared
250
forecast role hierarchy
User can log out all unsaved data is lost

17. Who can view a campaign in SFDC?
Territory Management
different types of sharing rules
All users of SFDC who have access to campaigns objects
The user loses all unsaved data after terminating the session

18. List the functions of the Data Loader
The email address of the user whose identify is being confirmed.
the Professional Edition
A running user
Insert - update - upsert - delete

19. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Case Auto-Response Rule
using the custom summary field
To use Case Queues to manage Cases
active assignment rules

20. Picklist dependency rules are __________ during import.
Show details and add events
can be different users
not enforced
territory management

21. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Google
Permissions
Mini Page Layout
User setting

22. A custom multi-select pick list cannot be a...
Google adwords
before it is saved in Salesforce
Role settings
controlling field for a dependent field

23. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Read-Only
Field level security
Standard User
Rcord type

24. What data can you request for in the weekly data export?
All organization data
They are upgradeable
300
5 MB

25. While scheduling an email reports user specifies all except...
Hire Date
link to report
Default Locale - Default Language - Default Time Zone
Case

26. Inline editing updates the field when...
Objects on managed packages
Opportunity campaign related list - Contact campaign related list
the record is saved/updated
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

27. Conditional highlighting is used only in...
extend sharing for those records
make a field required
summary and matrix
Territory Management

28. A lookup field relationship...
based on their profile
YEAR(date_c) =YEAR(today())
links two objects together
Solution Manager

29. Reports that must be used to create dashboard components.
Custom summary and matrix reports
When a Lead is converted
A running user
Contract Manager

30. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
30 days
Gets assigned to lead owner's territory
Edit and Read opportunity

31. When a case is deleted - following are deleted except
All users of SFDC who have access to campaigns objects
Case tasks
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
All users

32. When you configure search settings for your organization - the new value...
There is only one record type in person account - There is no contact related list in person account
anyone in the team
Salesforce CRM workflow
must be between 5 and 50

33. In order to implement more than one business process - ____________must also be implemented.
multiple record types
To display extended web content on SF window
The user loses all unsaved data after terminating the session
your organization's workflow

34. Which of the following does not need business process?
1
The Marketing User profile
Contacts
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

35. Record types are used to implement custom business processes by associating them to specific
A running user
To let the user select values in the view picklist
Any user can view all records that the running user role can view
Page layouts

36. A delegated approver can revoke a...
before it is saved in Salesforce
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
previously approved process
Gets assigned to lead owner's territory

37. The size limit for documents uploaded is...
User setting
5 MB
references another summary formula
There is only one record type in person account - There is no contact related list in person account

38. Custom objects are...
not enforced
reportable
lead assignment rule
Profile controls

39. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Manage public documents
Configure the settings and rules for Case processing - including Business Hours - and Escalation
different types of sharing rules
Use cases for Web-to-Case

40. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
folder access level
Use cases for Email-to-Case
Campaign Member or Contact Role
extend sharing for those records

41. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
be shared
able to delete accounts
lead assignment rule
Role settings

42. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
None of the users
Export to excel
Adding a user to the sales team group
View the account - Edit the account

43. Standard objects examples
Solutions - Accounts - Opportunities
4000
references another summary formula
Sales Team Role

44. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
extend sharing for those records
All organization data
Salesforce and Marketing Automation - Customer Support Management

45. Partner Portal: Users login to the web portal rather than through the...
A tab that combines a list view and related records into one screen with different frames.
System Administrator profile and Marketing User Profile (import Leads)
Metric - table - gauge - chart - S-Control - VF page
salesforce.com portal

46. Changing the data type of an existing custom field can cause data loss while changing to...
None of the users
Hire date
Sales Team Role
number from percentage

47. Standard picklist fields can be controlling fields but...
System Administrator
not dependent fields
Google adwords
Fiscal year - Licenses - Language - locale - time zones

48. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
make a field required
log in to SFDC Profile
own a record and not see it
The email address of the user whose identify is being confirmed.

49. Users with access to opportunities as sales team members cannot...
extend sharing for those records
use everywhere rule
upgrade a managed application
300

50. _____________can import a maximum of 500 account records in a session.
Unlimited
Standard users
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
own a record and not see it

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Salesforce Certification

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