Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. You can create _____________ directly from the csv import file.






2. List the type of case queues commonly used by call centers.






3. Dated exchange rates can be set in the time range of...






4. Sharing rules can be formed on the following except...






5. Author and the owner do not have the...






6. The size limit for documents uploaded is...






7. Used to escalate a case if it has not been resolved within a specified period of time.






8. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






9. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






10. ____________ is available for custom fiscal years.






11. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






12. You can delete the _____________ that is on an oppy.






13. Inline editing updates the field when...






14. Conditional formatting is available for...






15. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






16. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






17. The maximum # of time trigger actions






18. A role controls __________ that users have to an organization's data.






19. Standard picklist fields can be controlling fields but...






20. What can stop a scheduled report-dashboard run?






21. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






22. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






23. There are _________ to new picklist or multi-select picklist values for any field during a single import






24. During a lead import - you can choose to enable ___________ as part of the import.






25. Which of the following does not need business process?






26. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






27. Which report formats must be used to create dashboard components?






28. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






29. What information in the user record cannot be captured without a custom field?






30. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






31. Personal tags cannot...






32. What can a user do an account record that has been manually shard read/write with him/her?






33. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






34. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






35. A record of contact with customer support. A customer is reporting a problem or asking a question.






36. ______________ will not give access to opportunity records that was previously a restricted account.






37. You cannot delete a product that is...






38. You can map a custom lead field to only one of the following objects at a single instance






39. Name three settings on the Company Information page that administrators can edit.






40. Who can view a campaign in SFDC?






41. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






42. _____________can import a maximum of 500 account records in a session.






43. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






44. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






45. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






46. Recycle bin houses deleted data for...






47. Users can _____________ from the sidebar and advanced search






48. A role has a ________ relationship with users.






49. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






50. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...