Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
Insert - update - upsert - delete
log in to SFDC Profile
Google

2. Can only view records
4k
many to much
Read-Only
build a custom forecast for the same

3. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
To use Case Queues to manage Cases
log in to SFDC Profile
300

4. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
a campaign member
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Download AppExchange Packages
the record is saved/updated

5. When is it appropriate to use the Import Wizard vs. the Data Loader?
Metric and gauge
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Hire date
make a field required

6. Who can import data for all users?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
To use Case Queues to manage Cases
System Administrator profile and Marketing User Profile (import Leads)
can be different users

7. The ____________ is a custom field that aggregates child record information in to the parent record.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
rollup summary field
Show details and add events
Metric - table - gauge - chart - S-Control - VF page

8. The administrator wants to track data over a period of time. Which graph would he use?
own a record and not see it
the recycle bin
Skill requirements - Product categories - Customer types - Service levels
Line

9. You can customize Profile to restrict users' ability to...
Create on solution
Role settings
same access to the document
log in to SFDC Profile

10. How many lead assignment rules can be active at one time?
Custom picklist
the recycle bin
1
Fiscal year - Licenses - Language - locale - time zones

11. How many Editions are there in SFDC?
Account - Contacts - Opportunities
5
Manage Letterheads - Manage Public Templates - Edit HTML Templates
before it is saved in Salesforce

12. The documents tab does not contain...
System Administrator
Manage Letterheads - Manage Public Templates - Edit HTML Templates
must be between 5 and 50
version control capabilities

13. A workflow alert cannot be tracked...
Profile
based on their profile
Business Hours
in activity history

14. May be used to group related cases - or to split one case into many different parts.
5
Use cases for Case Hierarchies
Marketing -Call Center
based on their profile

15. The account owner - opportunit owners - and case owners...
Case Auto-Response Rule
many to much
Read-Only
can be different users

16. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
They are upgradeable
250
Salesforce ID
50000

17. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Salesforce CRM workflow
As short as a day and as long as a forever
Line
1 day

18. Super User - Can customize and administer the application
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
calculations on summary fields
System Administrator
To let the user select values in the view picklist

19. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
The designated weblead owner gets an email
same access to the document
Solution Manager
a campaign member

20. Managed package is always...
Automated rules
able to upgrade to other version
Standard User
All organization data

21. An online form to capture lead information - Email template response content published on your web site.
50000
to a case
able to upgrade to other version
web-to-lead

22. Create ads that display on search engines is possible in SFDC using...
csv files
Role settings
Google
build a custom forecast for the same

23. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
salesforce.com portal
4000
build a custom forecast for the same
Line

24. _____________can import a maximum of 500 account records in a session.
Standard users
used on an oppy
Read-Only
lead conversion

25. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Territory Management
30 days
Accounts to Opportunities - or Contacts to Cases

26. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Use cases for Case Hierarchies
able to delete accounts
using the custom summary field
Sales Team Role

27. What can stop a scheduled report-dashboard run?
Download AppExchange Packages
Custom objects - Field level security
The email address of the user whose identify is being confirmed.
The running user does not have access to the dashboard folder

28. Personal tags cannot...
be shared
Force.com
many to much
the Professional Edition

29. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
Ideas
Role settings
not enforced

30. We cannot create sharing rules on...
To use the campaign import wizards
objects in a managed package
A running user
cause data loss

31. Which one of these may be a controlling field and a dependent field?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Custom picklist
Case queue
Call Support - Call Sales - Log a case online - Email Support

32. Conditional highlighting is used only in...
version control capabilities
API
summary and matrix
custom multi select picklist

33. Who can view a campaign in SFDC?
calculations on summary fields
number from percentage
To let the user select values in the view picklist
All users of SFDC who have access to campaigns objects

34. A custom multi-select pick list cannot be a...
Manage public documents
controlling field for a dependent field
number from percentage
Rules and the use of Email Templates

35. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
build a custom forecast for the same
Page layouts
Workflow rules

36. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
number from percentage
Create a report
The email address of the user whose identify is being confirmed.
Case tasks

37. Custom summary formulas are...
Queue
territory management
Summary and table
calculations on summary fields

38. An account team can be added by all except...
routed to a default lead creator via email
anyone in the team
the record is saved/updated
automatically maps

39. The size limit for documents uploaded is...
use everywhere rule
5 MB
Summary and table
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

40. When a case is deleted - following are deleted except
Case tasks
Campaign Member or Contact Role
extend sharing for those records
Show details and add events

41. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
The user is not able to edit it because it is read-only
parent.child relationships
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

42. Standard objects examples
Solution Manager
Solutions - Accounts - Opportunities
Page layouts
Profile

43. Error on failed web to lead validation is...
Insert - update - upsert - delete
Use cases for Case Hierarchies
routed to a default lead creator via email
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

44. To edit opportunity permission - where would you make the change?
your organization's workflow
YEAR(date_c) =YEAR(today())
Profile
Create a report

45. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
no limits
Workflow rules
able to delete accounts
Edit and Read opportunity

46. What data can you export out of SFDC?
All organization data
There is only one record type in person account - There is no contact related list in person account
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Permissions

47. You can use conditional highlighting for which types of reports?
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
automatically maps
log in to SFDC Profile
summary and matrix reports

48. Field level security cannot be used to...
make a field required
YEAR(date_c) =YEAR(today())
own a record and not see it
rollup summary field

49. You can use _______________ for summary and matrix reporting only.
Case Escalation Rule
conditional highlighting
Use cases for Case Hierarchies
Role settings

50. Where do active currencies live?
denied
rollup summary field
Solutions - Accounts - Opportunities
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts