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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of relationships that can exist between objects
anyone in the team
Sales Cloud
Master-detail - many-to-many - lookup - hierarchical
Ideas
2. _____________can import a maximum of 500 account records in a session.
Hire date
different types of sharing rules
Standard users
not dependent fields
3. Name three benefits of the cloud computing model.
conditional highlighting
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
System Administrator
All organization data
4. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
based on their profile
Queue
Set thresholds for report analysis
5. How many lead assignment rules can be active at one time?
1 day
There is only one record type in person account - There is no contact related list in person account
reportable
1
6. Who can import data for all users?
Use cases for Email-to-Case
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Profile controls
System Administrator profile and Marketing User Profile (import Leads)
7. Who can view campaigns?
All users
version control capabilities
Use cases for Case Hierarchies
Value is always required
8. What is the number of values allowed in dependent pick list?
Manage public documents
300
30 days
To display extended web content on SF window
9. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
1
Edit and Read opportunity
Business Hours
must be between 5 and 50
10. What is true about managed packages?
View the account - Edit the account
used on an oppy
1
They are upgradeable
11. Standard User Permissions + can manage published solutions + can manage solution categories
The Marketing User check box on the user profile page
Solution Manager
one language at a time
links two objects together
12. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
User setting
a campaign member
Elements within a Page Layout
objects in a managed package
13. What is conditional highlighting for reports?
Hire Date
Contract Manager
Set thresholds for report analysis
The designated weblead owner gets an email
14. A workflow alert cannot be tracked...
Hire Date
None of the users
Contract Manager
in activity history
15. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
before it is saved in Salesforce
Rules and the use of Email Templates
Skill requirements - Product categories - Customer types - Service levels
Custom summary and matrix reports
16. The size limit for documents uploaded is...
1 day
5 MB
Page layouts
All organization data
17. Personal tags cannot...
5
be shared
Components of the Console Tab
Opportunity campaign related list - Contact campaign related list
18. Super User - Can customize and administer the application
Case Auto-Response Rule
Create on solution
System Administrator
To let the user select values in the view picklist
19. A record of contact with customer support. A customer is reporting a problem or asking a question.
forecast role hierarchy
lead conversion
Case
other formula fields
20. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
The user is not able to edit it because it is read-only
The designated weblead owner gets an email
Custom Field
Edit on solution
21. Standard picklist fields can be controlling fields but...
Contract Manager
Field level security
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
not dependent fields
22. Create and manage letterheads and email templates
300
Custom Field
objects in a managed package
Manage Letterheads - Manage Public Templates - Edit HTML Templates
23. A custom multi-select pick list cannot be a...
controlling field for a dependent field
custom multi select picklist
Rcord type
Salesforce CRM workflow
24. You need which permission to specify a running user other than yourself?
Role settings
View all data
reportable
Value is always required
25. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Read-Only
Hire Date
one language at a time
Edit on solution
26. A lead has been converted. Where can we find the campaigns associated with it?
The designated weblead owner gets an email
Salesforce and Marketing Automation - Customer Support Management
Opportunity campaign related list - Contact campaign related list
The user is not able to edit it because it is read-only
27. Sharing rule: ________ that grant access to groups of users.
Automated rules
the Professional Edition
upgrade a managed application
None of the users
28. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Use cases for Web-to-Case
To use the campaign import wizards
They are upgradeable
29. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Case
5 MB
When a Lead is converted
50000
30. Charts - Tables - Metrics - Gauge
search for public tags
API
a campaign member
dashboard components
31. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
using the data loader
salesforce.com portal
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
32. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
except Campaign
API
controlling field for a dependent field
33. You can then associate each business process with one or more record types and make it available to users...
Manage public documents
Master-detail - many-to-many - lookup - hierarchical
based on their profile
A tab that combines a list view and related records into one screen with different frames.
34. What objects may be imported or updated using the Import Wizard?
View all data
references another summary formula
Accounts - Contacts - Leads - Solutions - and Custom objects
own a record and not see it
35. Name three settings on the Company Information page that administrators can edit.
Create a report
Default Locale - Default Language - Default Time Zone
All users
components of a profile
36. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Page layouts
in activity history
Profile controls
Campaign Member or Contact Role
37. The # of business hours that can be set for the organization to operate
Use cases for Case Hierarchies
Read-Only
Unlimited
All organization data
38. You can map a custom lead field...
Standard User
to a case
Profile
Salesforce and Marketing Automation - Customer Support Management
39. ____________ is available for custom fiscal years.
many to much
Custom forecasting
the new label value
Business Hours
40. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Standard users
Use cases for Email-to-Case
Hire Date
To capture unique data of the business
41. There are _________ to new picklist or multi-select picklist values for any field during a single import
The email address of the user whose identify is being confirmed.
no limits
calculations on summary fields
Territory Management
42. Available out of box - cannot be deleted (You can change the label name).
Standard Field
Give a list of campaigns that influenced the user
Components of the Console Tab
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
43. When you configure search settings for your organization - the new value...
Contacts
Skill requirements - Product categories - Customer types - Service levels
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
must be between 5 and 50
44. The create new folder link will only be visible to users with which permission?
Manage public documents
Hire date
View the account - Edit the account
Objects on managed packages
45. A role has a ________ relationship with users.
300
40
Forecasts
many to many
46. Record types are not available in...
Salesforce ID
Case tasks
the Professional Edition
Download AppExchange Packages
47. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
using the custom summary field
30 days
summary and matrix
48. It is possible for a user to...
own a record and not see it
summary and matrix
lead assignment rule
Role settings
49. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
To use a Case Assignment
Elements within a Page Layout
Insert - update - upsert - delete
use everywhere rule
50. Applications are built on which platform?
Adding a user to the sales team group
User setting
Force.com
View the account - Edit the account