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Salesforce Certification

Subjects : certifications, salesforce, it-skills

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Answer 50 questions in 15 minutes.
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1. Applications are built on which platform?
4000
To use a Case Assignment
other formula fields
Force.com

2. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Objects on managed packages
cause data loss
Insert - update - upsert - delete
custom multi select picklist

3. Which report formats must be used to create dashboard components?
3 or more hours per day
csv files
Summary or matrix (with at least one level of grouping)
API

4. Standard User Permissions + can import leads for the organization
Field level security
Edit on solution
Salesforce and Marketing Automation - Customer Support Management
Marketing User

5. Where would you make changes in order to make default tabs visible?
User setting
able to upgrade to other version
version control capabilities
The email address of the user whose identify is being confirmed.

6. An account team can be added by all except...
anyone in the team
Insert - update - upsert - delete
Fiscal year - Licenses - Language - locale - time zones
Sales Cloud

7. A custom lead field can be mapped to...
use everywhere rule
Account - Contacts - Opportunities
One solution field
Tabular reports

8. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Page layouts
The user loses all unsaved data after terminating the session
Marketing User
multiple record types

9. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Download AppExchange Packages
As short as a day and as long as a forever
log in to SFDC Profile
tasks scheduled calendar events

10. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Opportunity campaign related list - Contact campaign related list
Sales Team Role
3 or more hours per day
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

11. The documents tab does not contain...
Salesforce and Marketing Automation - Customer Support Management
version control capabilities
the new label value
make a field required

12. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
able to upgrade to other version
Insert - update - upsert - delete
Sales Team Role

13. The account owner - opportunit owners - and case owners...
can be different users
make a field required
API
Workflow rules

14. Charts - Tables - Metrics - Gauge
All organization data
To let the user select values in the view picklist
They are upgradeable
dashboard components

15. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
5
Summary and table
Skill requirements - Product categories - Customer types - Service levels
denied

16. Create ads that display on search engines is possible in SFDC using...
To capture unique data of the business
Google
Solution Manager
components of a profile

17. Users can _____________ from the sidebar and advanced search
Custom picklist
the new label value
search for public tags
Objects on managed packages

18. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
use everywhere rule
There is only one record type in person account - There is no contact related list in person account
using the custom summary field

19. The data loader can load all objects - including custom objects - It generates...
System Administrator profile and Marketing User Profile (import Leads)
1
an error report after the loading
Territory Management

20. A delegated approver can revoke a...
Solutions - Accounts - Opportunities
Use cases for Email-to-Case
previously approved process
A running user

21. Custom summary formulas are...
using the data loader
Solution Manager
calculations on summary fields
Accounts to Opportunities - or Contacts to Cases

22. What is the role of Primary Object when creating custom report types?
Workflows
1
search for public tags
To let the user select values in the view picklist

23. The create new folder link will only be visible to users with which permission?
Custom Field
Elements within a Page Layout
Manage public documents
The Marketing User check box on the user profile page

24. When a case is deleted - following are deleted except
active assignment rules
Value is always required
csv files
Case tasks

25. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
Ideas
System Administrator profile and Marketing User Profile (import Leads)
There is only one record type in person account - There is no contact related list in person account

26. Your recycle bin record limit is _____times the MBs in your general storage
3
250
must be between 5 and 50
There is only one record type in person account - There is no contact related list in person account

27. Allows you to define different sets of picklist values for both standard and custom picklist.
Marketing User
Forecasts
system administrator
Rcord type

28. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Mini Page Layout
When a Lead is converted
before it is saved in Salesforce

29. What is true about look up relationship?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Custom Field
Value is always required
references another summary formula

30. Page Layout - Field level security - Record Types
Contract Manager
Manage public documents
components of a profile
They are upgradeable

31. When is it appropriate to use the Import Wizard vs. the Data Loader?
Insert - update - upsert - delete
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
version control capabilities
components of a profile

32. Which salesforce.com feature allows the org to capture ROI on online advertising?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Case Auto-Response Rule
Google adwords
your organization's workflow

33. Name three benefits of the cloud computing model.
Skill requirements - Product categories - Customer types - Service levels
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Solutions - Accounts - Opportunities
To capture unique data of the business

34. Why do you create a web tab?
Workflows
Custom picklist
be shared
To display extended web content on SF window

35. Inline editing updates the field when...
5
Basically - the Gmail model - all you data is stored on servers
the record is saved/updated
objects in a managed package

36. What data can you request for in the weekly data export?
500
own a record and not see it
anyone in the team
All organization data

37. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Business Hours
User can log out all unsaved data is lost
not dependent fields
Contacts

38. A custom summary formula cannot reference ____________ in an object.
Mini Page Layout
All users of SFDC who have access to campaigns objects
other formula fields
calculations on summary fields

39. Personal tags cannot...
300
Hire date
be shared
Accounts - Contacts - Leads - Solutions - and Custom objects

40. Calendar and Task Activities are both...
tasks scheduled calendar events
30 days
50000
can be different users

41. Standard User Permissions + can edit - approve - activate and delete contracts
conditional highlighting
Contract Manager
search for public tags
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

42. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Profile
Edit and Read opportunity
build a custom forecast for the same
Configure the settings and rules for Case processing - including Business Hours - and Escalation

43. Custom summary formula on report...
Workflow rules
multiple record types
the record is saved/updated
references another summary formula

44. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
Campaign Member or Contact Role
3 or more hours per day
Force.com

45. You must create the business process before creating record types for each of these objects...
Hire date
except Campaign
Salesforce and Marketing Automation - Customer Support Management
no limits

46. Name the standard applications in the list.
the new label value
Marketing -Call Center
Standard Field
3 or more hours per day

47. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
Forecasts
Give a list of campaigns that influenced the user
Summary or matrix (with at least one level of grouping)

48. Page layouts are assigned to users based on...
Role settings
Elements within a Page Layout
Opportunity campaign related list - Contact campaign related list
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

49. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
Create on solution
summary and matrix
Automated rules

50. List the places where Currency is specified
Manage Letterheads - Manage Public Templates - Edit HTML Templates
controlling field for a dependent field
Sales Team Role
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

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Salesforce Certification

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