Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which one of these may be a controlling field and a dependent field?
Custom picklist
Accounts to Opportunities - or Contacts to Cases
Account - Contacts - Opportunities
Tabular reports

2. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
3 or more hours per day
Use cases for Web-to-Case
no limits
Export to excel

3. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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4. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
They are upgradeable
denied
the recycle bin
different types of sharing rules

5. You can then associate each business process with one or more record types and make it available to users...
based on their profile
Master-detail - many-to-many - lookup - hierarchical
Solution Manager
Summary and table

6. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
build a custom forecast for the same
different types of sharing rules
based on their profile
salesforce.com portal

7. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
in activity history
System Administrator
None of the users
Field level security

8. You cannot delete a product that is...
Salesforce CRM workflow
Custom forecasting
version control capabilities
used on an oppy

9. In list view enhancements - users cannot export list results to...
Manage public documents
User can log out all unsaved data is lost
csv files
Force.com

10. A delegated approver can revoke a...
previously approved process
reportable
Permissions
Metric and gauge

11. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
link to report
The Marketing User check box on the user profile page
one language at a time

12. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
reportable
delete the field
Salesforce CRM workflow
other formula fields

13. ____________ is not available for printable lists
1
different types of sharing rules
Export to excel
search for public tags

14. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
use everywhere rule
Use cases for Case Hierarchies
same access to the document

15. Campaigns and opportunities have a _____________ relationship.
Field level security
conditional highlighting
many to much
references another summary formula

16. Two options for restricting access via IP Ranges
Case Auto-Response Rule
delete the field
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
using the custom summary field

17. As an admin - you can schedule regular data imports...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
based on their profile
using the data loader
Show details and add events

18. The maximum # of time trigger actions
conditional highlighting
40
Opportunity campaign related list - Contact campaign related list
There is only one record type in person account - There is no contact related list in person account

19. Which of the following does not need business process?
many to much
Use cases for Web-to-Case
Contacts
The Marketing User profile

20. You can use conditional highlighting for which types of reports?
summary and matrix reports
All users
cause data loss
version control capabilities

21. In order to implement more than one business process - ____________must also be implemented.
To display extended web content on SF window
Default Locale - Default Language - Default Time Zone
multiple record types
Lead - Contact - Solution

22. Record types are used to implement custom business processes by associating them to specific
must be between 5 and 50
Page layouts
Components of the Console Tab
Read-Only

23. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
link to report
As short as a day and as long as a forever
own a record and not see it

24. Give an example of a one-to many relationship between standard objects.
web-to-lead
the Professional Edition
Accounts to Opportunities - or Contacts to Cases
std price book or a price book

25. A _____________ cannot be the controlling field for a dependent field.
summary and matrix
routed to a default lead creator via email
the new label value
custom multi select picklist

26. Sharing rules can be formed on the following except...
Profile
Objects on managed packages
Page layouts
can be different users

27. Standard objects examples
custom multi select picklist
Solutions - Accounts - Opportunities
Profile
folder access level

28. How many lead assignment rules can be active at one time?
Edit and Read opportunity
1
Sales Cloud
make a field required

29. Permission to add a category to a solution require which permission
Gets assigned to lead owner's territory
Profile controls
Summary or matrix (with at least one level of grouping)
Create on solution

30. Which salesforce.com feature allows the org to capture ROI on online advertising?
Custom forecasting
version control capabilities
Google adwords
3

31. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
a campaign member
Ideas
Contacts

32. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
multiple record types
300
Permissions
To use a Case Assignment

33. Which report formats must be used to create dashboard components?
Google adwords
Summary or matrix (with at least one level of grouping)
Field level security
make a field required

34. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
Google
before it is saved in Salesforce
Salesforce CRM workflow

35. You can import only ___________ per CSV file.
Case tasks
one language at a time
version control capabilities
All users

36. Custom summary formulas are...
They are upgradeable
Default Locale - Default Language - Default Time Zone
calculations on summary fields
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

37. A custom multi-select pick list cannot be a...
The designated weblead owner gets an email
Workflow rules
controlling field for a dependent field
Role settings

38. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
a campaign member
conditional highlighting
Salesforce CRM workflow
Business Hours

39. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
lead conversion
Marketing -Call Center
Basically - the Gmail model - all you data is stored on servers

40. You can map a custom lead field...
To use the campaign import wizards
the recycle bin
link to report
to a case

41. Users can _____________ from the sidebar and advanced search
territory management
search for public tags
salesforce.com portal
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

42. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
Accounts - Contacts - Leads - Solutions - and Custom objects
View all data
When a Lead is converted

43. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
Custom Field
no limits
not dependent fields

44. Where do active currencies live?
tasks scheduled calendar events
None of the users
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
controlling field for a dependent field

45. What is the limit on the compiled size of the formula field?
Difference between workflow rule and workflow approval process
4k
Any user can view all records that the running user role can view
Use cases for Web-to-Case

46. What objects may be imported or updated using the Import Wizard?
Standard users
Accounts - Contacts - Leads - Solutions - and Custom objects
40
Any user can view all records that the running user role can view

47. When you configure search settings for your organization - the new value...
Use cases for Email-to-Case
the record is saved/updated
must be between 5 and 50
Unlimited

48. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
search for public tags
custom multi select picklist
Custom Field

49. Which is not a standard business object?
search for public tags
Ideas
A running user
tasks scheduled calendar events

50. When is it appropriate to use the Import Wizard vs. the Data Loader?
build a custom forecast for the same
search for public tags
Give a list of campaigns that influenced the user
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)