Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Types of relationships that can exist between objects
Read-Only
When a Lead is converted
Master-detail - many-to-many - lookup - hierarchical
anyone in the team

2. The system ___________ std lead fields to standard account - contact - and oppy fields.
All users
automatically maps
Tabular reports
50000

3. A role has a ________ relationship with users.
Salesforce ID
Use cases for Web-to-Case
many to many
conditional highlighting

4. You must create the business process before creating record types for each of these objects...
To let the user select values in the view picklist
All users of SFDC who have access to campaigns objects
except Campaign
be shared

5. Campaigns and opportunities have a _____________ relationship.
Sales Cloud
Adding a user to the sales team group
many to much
Standard users

6. The size limit for documents uploaded is...
5 MB
Use cases for Case Hierarchies
Rcord type
Accounts - Contacts - Leads - Solutions - and Custom objects

7. Custom summary formula on report...
own a record and not see it
Salesforce CRM workflow
references another summary formula
Read-Only

8. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
300
300
different types of sharing rules
All organization data

9. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
tasks scheduled calendar events
API
When a Lead is converted

10. You can delete the _____________ that is on an oppy.
The designated weblead owner gets an email
std price book or a price book
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
View all data

11. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Profile controls
extend sharing for those records
A tab that combines a list view and related records into one screen with different frames.
When a Lead is converted

12. Specifying a "running user" in dashboard means...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Sales Cloud
Any user can view all records that the running user role can view
the new label value

13. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Show details and add events
salesforce.com portal
Workflows

14. What is Salesforce?
Master-detail - many-to-many - lookup - hierarchical
Force.com
5 MB
Salesforce and Marketing Automation - Customer Support Management

15. In order to implement more than one business process - ____________must also be implemented.
multiple record types
many to much
YEAR(date_c) =YEAR(today())
be shared

16. You can map a single column from the csv file to...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
extend sharing for those records
multiple fields in SFDC
Salesforce and Marketing Automation - Customer Support Management

17. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Solutions - Accounts - Opportunities
different types of sharing rules
Case Escalation Rule
1 day

18. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
components of a profile
Case Escalation Rule
Basically - the Gmail model - all you data is stored on servers
before it is saved in Salesforce

19. You can map a custom lead field to only one of the following objects at a single instance
Metric - table - gauge - chart - S-Control - VF page
the record is saved/updated
Account - Contacts - Opportunities
Business Hours

20. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
summary and matrix
log in to SFDC Profile
own a record and not see it

21. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
extend sharing for those records
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
web-to-lead
Case Auto-Response Rule

22. When is a custom object created?
web-to-lead
Manage public documents
Edit on solution
To capture unique data of the business

23. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
summary and matrix
YEAR(date_c) =YEAR(today())
To use the campaign import wizards
not enforced

24. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
Line
own a record and not see it
4k

25. What is the limit on the compiled size of the formula field?
Edit and Read opportunity
4k
upgrade a managed application
Master-detail - many-to-many - lookup - hierarchical

26. You can use _______________ for summary and matrix reporting only.
Default Locale - Default Language - Default Time Zone
automatically maps
conditional highlighting
System Administrator profile and Marketing User Profile (import Leads)

27. How many roles can you create for your org?
Custom objects - Field level security
All users of SFDC who have access to campaigns objects
When a Lead is converted
500

28. What objects may be imported or updated using the Import Wizard?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
other formula fields
Summary or matrix (with at least one level of grouping)
Accounts - Contacts - Leads - Solutions - and Custom objects

29. A public group is a grouping of all except...
Hire Date
Queue
objects in a managed package
300

30. Which is not a standard business object?
Standard User
Ideas
in activity history
make a field required

31. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

32. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
to a case
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Solution Manager

33. The ____________ is a custom field that aggregates child record information in to the parent record.
IP address is unknown
Summary or matrix (with at least one level of grouping)
rollup summary field
version control capabilities

34. Who can view campaigns?
own a record and not see it
calculations on summary fields
All users
make a field required

35. When a case is deleted - following are deleted except
Territory Management
Salesforce and Marketing Automation - Customer Support Management
Case tasks
Read-Only

36. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Gets assigned to lead owner's territory
using the custom summary field
Rules and the use of Email Templates
A running user

37. While scheduling an email reports user specifies all except...
A tab that combines a list view and related records into one screen with different frames.
link to report
Hire Date
using the data loader

38. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Hire Date
To use a Case Assignment
cause data loss
Basically - the Gmail model - all you data is stored on servers

39. Create and manage letterheads and email templates
Accounts to Opportunities - or Contacts to Cases
using the custom summary field
Manage Letterheads - Manage Public Templates - Edit HTML Templates
own a record and not see it

40. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
Use cases for Web-to-Case
Rules and the use of Email Templates
As short as a day and as long as a forever

41. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
To let the user select values in the view picklist
Summary or matrix (with at least one level of grouping)

42. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
There is only one record type in person account - There is no contact related list in person account
in activity history

43. Inline editing updates the field when...
API
the record is saved/updated
upgrade a managed application
Contract Manager

44. In list view enhancements - users cannot export list results to...
make a field required
Line
Opportunity campaign related list - Contact campaign related list
csv files

45. You cannot delete a product that is...
used on an oppy
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Case queue
When a Lead is converted

46. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
Set thresholds for report analysis
version control capabilities
dashboard components

47. Permission to add a category to a solution require which permission
Salesforce ID
Create on solution
can be different users
cause data loss

48. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
To let the user select values in the view picklist
Custom picklist
use everywhere rule

49. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
IP address is unknown
The Marketing User check box on the user profile page
Standard User
Profile

50. Salesforce for Microsoft Outlook is which type of client?
Account - Contacts - Opportunities
The Marketing User check box on the user profile page
API
Give a list of campaigns that influenced the user