Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What information in the user record cannot be captured without a custom field?
Salesforce and Marketing Automation - Customer Support Management
To capture unique data of the business
Contacts
Hire date

2. A workflow alert cannot be tracked...
Solutions - Accounts - Opportunities
tasks scheduled calendar events
in activity history
30 days

3. Your recycle bin record limit is _____times the MBs in your general storage
other formula fields
250
Force.com
Metric and gauge

4. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Gets assigned to lead owner's territory
Insert - update - upsert - delete
link to report
Field level security

5. A role controls __________ that users have to an organization's data.
The user is not able to edit it because it is read-only
Give a list of campaigns that influenced the user
Lead - Contact - Solution
the level of visibility

6. Page Layout - Field level security - Record Types
must be between 5 and 50
components of a profile
The Marketing User check box on the user profile page
Any user can view all records that the running user role can view

7. Which of these are inherited from objects on homepage in a console layout?
must be between 5 and 50
Custom objects - Field level security
None of the users
Permissions

8. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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9. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
Use cases for Email-to-Case
number from percentage
denied

10. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
All users
Sales Cloud
summary and matrix reports
Create a report

11. How many roles can you create for your org?
summary and matrix reports
500
Any user can view all records that the running user role can view
Standard users

12. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
in activity history
objects in a managed package
To use Case Queues to manage Cases
Download AppExchange Packages

13. To edit opportunity permission - where would you make the change?
Profile
Adding a user to the sales team group
your organization's workflow
salesforce.com portal

14. Salesforce for Microsoft Outlook is which type of client?
API
Business Hours
the level of visibility
Sales Cloud

15. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
The Marketing User check box on the user profile page
Case Auto-Response Rule
Permissions
3 or more hours per day

16. Types of relationships that can exist between objects
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Master-detail - many-to-many - lookup - hierarchical
using the custom summary field
build a custom forecast for the same

17. What is true about look up relationship?
upgrade a managed application
Forecasts
Value is always required
Solutions - Accounts - Opportunities

18. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
Difference between workflow rule and workflow approval process
one language at a time
std price book or a price book

19. It is possible for a user to...
own a record and not see it
make a field required
Create on solution
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

20. The account owner - opportunit owners - and case owners...
can be different users
Marketing User
lead assignment rule
salesforce.com portal

21. List the type of case queues commonly used by call centers.
Profile
40
Skill requirements - Product categories - Customer types - Service levels
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

22. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Line
delete the field
before it is saved in Salesforce
Profile

23. You can use conditional highlighting for which types of reports?
Case
objects in a managed package
summary and matrix reports
Custom picklist

24. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
summary and matrix reports
Page layouts
Standard users

25. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
delete the field
Insert - update - upsert - delete
link to report
Territory Management

26. A custom multi-select pick list cannot be a...
controlling field for a dependent field
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Objects on managed packages
API

27. What data can you export out of SFDC?
One solution field
Workflows
All organization data
automatically maps

28. How many Editions are there in SFDC?
web-to-lead
API
List view
5

29. When is a custom object created?
The Marketing User profile
Field level security
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
To capture unique data of the business

30. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Create a report
objects in a managed package
Elements within a Page Layout
one language at a time

31. Name three sources from which cases can be created.
salesforce.com portal
before it is saved in Salesforce
All organization data
Call Support - Call Sales - Log a case online - Email Support

32. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
System Administrator
Profile
Fiscal year - Licenses - Language - locale - time zones

33. You can map a single column from the csv file to...
multiple fields in SFDC
except Campaign
250
Standard Field

34. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
The running user does not have access to the dashboard folder
build a custom forecast for the same
web-to-lead
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

35. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Google
Download AppExchange Packages
When a Lead is converted
summary and matrix reports

36. Custom objects are...
Sales Cloud
Force.com
To use the campaign import wizards
reportable

37. We cannot create sharing rules on...
Lead - Contact - Solution
rollup summary field
objects in a managed package
All organization data

38. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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39. Standard User Permissions + can edit - approve - activate and delete contracts
User can log out all unsaved data is lost
Contract Manager
Permissions
3

40. A lookup field relationship...
Field level security
conditional highlighting
links two objects together
Skill requirements - Product categories - Customer types - Service levels

41. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Difference between workflow rule and workflow approval process
custom multi select picklist
extend sharing for those records
3 or more hours per day

42. Partner Portal: Users login to the web portal rather than through the...
Case queue
salesforce.com portal
To use Case Queues to manage Cases
own a record and not see it

43. An account team can be added by all except...
Elements within a Page Layout
anyone in the team
Standard User
Value is always required

44. Applications are built on which platform?
lead assignment rule
Edit on solution
Sales Cloud
Force.com

45. In conditional highlighting - how may maximum conditions are allowed per report?
the new label value
build a custom forecast for the same
3
Custom forecasting

46. An online form to capture lead information - Email template response content published on your web site.
Workflow rules
used on an oppy
web-to-lead
Difference between workflow rule and workflow approval process

47. Custom fiscal year works on a define once and...
To let the user select values in the view picklist
summary and matrix reports
Sales Cloud
use everywhere rule

48. There are _________ to new picklist or multi-select picklist values for any field during a single import
same access to the document
They are upgradeable
Tabular reports
no limits

49. Page layouts are assigned to users based on...
Role settings
Master-detail - many-to-many - lookup - hierarchical
std price book or a price book
Salesforce CRM workflow

50. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
other formula fields
Custom picklist
300
None of the users