Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A workflow alert cannot be tracked...
Line
calculations on summary fields
System Administrator
in activity history

2. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
300
Sales Team Role
csv files
denied

3. What is true about look up relationships?
tasks scheduled calendar events
Mini Page Layout
to a case
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

4. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
used on an oppy
5 MB
API

5. The create new folder link will only be visible to users with which permission?
std price book or a price book
Marketing -Call Center
Manage public documents
Unlimited

6. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Elements within a Page Layout
Export to excel
The user is not able to edit it because it is read-only
search for public tags

7. A custom multi-select pick list cannot be a...
Accounts - Contacts - Leads - Solutions - and Custom objects
System Administrator profile and Marketing User Profile (import Leads)
Account - Contacts - Opportunities
controlling field for a dependent field

8. An account team can be added by all except...
the level of visibility
Use cases for Email-to-Case
anyone in the team
csv files

9. Applications are built on which platform?
upgrade a managed application
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Force.com
the level of visibility

10. Can only view records
Salesforce and Marketing Automation - Customer Support Management
500
Google adwords
Read-Only

11. Standard User Permissions + can manage published solutions + can manage solution categories
able to delete accounts
Solution Manager
Territory Management
make a field required

12. Campaigns and opportunities have a _____________ relationship.
Account - Contacts - Opportunities
many to much
300
5 MB

13. Who can view campaigns?
To capture unique data of the business
Read-Only
the recycle bin
All users

14. An online form to capture lead information - Email template response content published on your web site.
Salesforce ID
web-to-lead
log in to SFDC Profile
Value is always required

15. Which salesforce.com feature allows the org to capture ROI on online advertising?
A tab that combines a list view and related records into one screen with different frames.
Google adwords
based on their profile
Line

16. In order to implement more than one business process - ____________must also be implemented.
multiple record types
Salesforce ID
conditional highlighting
Solutions - Accounts - Opportunities

17. A custom summary formula cannot reference ____________ in an object.
lead conversion
custom multi select picklist
before it is saved in Salesforce
other formula fields

18. You can map a custom lead field to only one of the following objects at a single instance
The email address of the user whose identify is being confirmed.
Rcord type
Account - Contacts - Opportunities
Salesforce and Marketing Automation - Customer Support Management

19. How many lead assignment rules can be active at one time?
reportable
Fiscal year - Licenses - Language - locale - time zones
1
Page layouts

20. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
cause data loss
Insert - update - upsert - delete
Custom Field
Business Hours

21. If a standard object is renamed - the reports are renamed based on...
make a field required
Use cases for Email-to-Case
Custom picklist
the new label value

22. Author and the owner do not have the...
extend sharing for those records
same access to the document
link to report
Line

23. Determines the level of access to the dashboard data
Workflow rules
Give a list of campaigns that influenced the user
A running user
Rules and the use of Email Templates

24. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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25. Conditional formatting is available for...
delete the field
Summary and table
5 MB
Field level security

26. The system ___________ std lead fields to standard account - contact - and oppy fields.
1
search for public tags
Forecasts
automatically maps

27. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
Field level security
The Marketing User profile
Ideas

28. What can a user do an account record that has been manually shard read/write with him/her?
The Marketing User check box on the user profile page
Use cases for Case Hierarchies
folder access level
View the account - Edit the account

29. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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30. Managed package is always...
able to upgrade to other version
A running user
None of the users
30 days

31. How does the Import Wizard perform matching when updating records?
based on their profile
3 or more hours per day
Gets assigned to lead owner's territory
Salesforce ID

32. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
Components of the Console Tab
Metric - table - gauge - chart - S-Control - VF page
extend sharing for those records

33. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Sales Team Role
Objects on managed packages
active assignment rules
50000

34. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Summary and table
4000
Tabular reports
the new label value

35. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Edit on solution
your organization's workflow
User can log out all unsaved data is lost
one language at a time

36. Record types are used to implement custom business processes by associating them to specific
Page layouts
Adding a user to the sales team group
Queue
50000

37. Standard objects examples
Solutions - Accounts - Opportunities
The running user does not have access to the dashboard folder
When a Lead is converted
Tabular reports

38. What is the use of campaign influence feature on oportunities?
Accounts to Opportunities - or Contacts to Cases
parent.child relationships
Custom Field
Give a list of campaigns that influenced the user

39. Custom summary formula on report...
Set thresholds for report analysis
salesforce.com portal
The user loses all unsaved data after terminating the session
references another summary formula

40. Custom fiscal year works on a define once and...
Accounts - Contacts - Leads - Solutions - and Custom objects
use everywhere rule
denied
Custom summary and matrix reports

41. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
3 or more hours per day
YEAR(date_c) =YEAR(today())
Queue
Master-detail - many-to-many - lookup - hierarchical

42. A role controls __________ that users have to an organization's data.
the level of visibility
All organization data
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
one language at a time

43. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
Metric and gauge
Export to excel
Force.com

44. Software-as-a-service (SaaS) model
link to report
Basically - the Gmail model - all you data is stored on servers
Skill requirements - Product categories - Customer types - Service levels
Read-Only

45. You can use conditional highlighting for which types of reports?
summary and matrix reports
Workflow rules
Set thresholds for report analysis
forecast role hierarchy

46. Sharing rule: ________ that grant access to groups of users.
Campaign Member or Contact Role
All organization data
Automated rules
Difference between workflow rule and workflow approval process

47. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
To use a Case Assignment
Value is always required
3 or more hours per day
Any user can view all records that the running user role can view

48. Error on failed web to lead validation is...
routed to a default lead creator via email
Salesforce and Marketing Automation - Customer Support Management
3 or more hours per day
Line

49. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
System Administrator
same access to the document
lead conversion

50. History tracking can be performed on the following standard objects except...
50000
an error report after the loading
Forecasts
Default Locale - Default Language - Default Time Zone