Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The administrator wants to track data over a period of time. Which graph would he use?
Line
Business Hours
make a field required
Forecasts

2. Where would you make changes in order to make default tabs visible?
Master-detail - many-to-many - lookup - hierarchical
tasks scheduled calendar events
User setting
300

3. Record types are used to implement custom business processes by associating them to specific
use everywhere rule
Adding a user to the sales team group
can be different users
Page layouts

4. We cannot create sharing rules on...
Standard Field
used on an oppy
objects in a managed package
Any user can view all records that the running user role can view

5. A role controls __________ that users have to an organization's data.
Salesforce CRM workflow
the level of visibility
Territory Management
Marketing -Call Center

6. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
Business Hours
Standard User
Hire Date

7. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
extend sharing for those records
Business Hours
web-to-lead

8. Sharing rule: ________ that grant access to groups of users.
Adding a user to the sales team group
make a field required
Automated rules
4000

9. If the data validation at web to lead form fails - who will get the error report?
Permissions
The designated weblead owner gets an email
link to report
the new label value

10. You can then associate each business process with one or more record types and make it available to users...
based on their profile
not enforced
Insert - update - upsert - delete
Unlimited

11. Name three benefits of the cloud computing model.
Case Auto-Response Rule
Workflows
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
folder access level

12. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
the Professional Edition
must be between 5 and 50
Permissions

13. Error on failed web to lead validation is...
used on an oppy
routed to a default lead creator via email
calculations on summary fields
log in to SFDC Profile

14. Which is not a standard business object?
Solution Manager
Ideas
Sales Team Role
Custom summary and matrix reports

15. The size limit for documents uploaded is...
The designated weblead owner gets an email
5 MB
Case
rollup summary field

16. List the places where Currency is specified
300
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
anyone in the team
When a Lead is converted

17. How would an administrator modify lookup records in a console layout?
Mini Page Layout
4000
Read-Only
controlling field for a dependent field

18. You need which permission to specify a running user other than yourself?
View all data
Standard users
The user loses all unsaved data after terminating the session
Hire Date

19. When you configure search settings for your organization - the new value...
must be between 5 and 50
All users
The email address of the user whose identify is being confirmed.
3 or more hours per day

20. You can use _______________ for summary and matrix reporting only.
Master-detail - many-to-many - lookup - hierarchical
conditional highlighting
Custom Field
summary and matrix

21. What is the number of values allowed in dependent pick list?
the new label value
Campaign Member or Contact Role
lead assignment rule
300

22. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Difference between workflow rule and workflow approval process
User can log out all unsaved data is lost
must be between 5 and 50
To use a Case Assignment

23. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
All organization data
Custom Field
one language at a time
Edit on solution

24. An online form to capture lead information - Email template response content published on your web site.
Hire Date
Custom summary and matrix reports
Contract Manager
web-to-lead

25. What does a company profile contain?
Salesforce ID
Summary or matrix (with at least one level of grouping)
Fiscal year - Licenses - Language - locale - time zones
System Administrator profile and Marketing User Profile (import Leads)

26. If the lead has a record type - the default record type of the new owner is assigned to records created during...
different types of sharing rules
Sales Team Role
Insert - update - upsert - delete
lead conversion

27. A custom lead field can be mapped to...
tasks scheduled calendar events
One solution field
conditional highlighting
before it is saved in Salesforce

28. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Give a list of campaigns that influenced the user
YEAR(date_c) =YEAR(today())
an error report after the loading
Components of the Console Tab

29. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
View all data
Salesforce CRM workflow
using the custom summary field

30. What is the limit on the compiled size of the formula field?
no limits
Fiscal year - Licenses - Language - locale - time zones
4k
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

31. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Basically - the Gmail model - all you data is stored on servers
Profile controls
System Administrator

32. Standard picklist fields can be controlling fields but...
except Campaign
Hire Date
not dependent fields
Lead - Contact - Solution

33. Page layouts are assigned to users based on...
Basically - the Gmail model - all you data is stored on servers
Contract Manager
Metric and gauge
Role settings

34. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Use cases for Web-to-Case
All organization data
Edit on solution

35. What is conditional highlighting for reports?
The user loses all unsaved data after terminating the session
other formula fields
Set thresholds for report analysis
Hire date

36. Campaigns and opportunities have a _____________ relationship.
Campaign Member or Contact Role
As short as a day and as long as a forever
many to much
Business Hours

37. You can map a custom lead field to only one of the following objects at a single instance
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Salesforce CRM workflow
300
Account - Contacts - Opportunities

38. What data can you export out of SFDC?
based on their profile
Standard User
All organization data
many to much

39. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
To capture unique data of the business
make a field required
Create a report
Sales Team Role

40. Opportunities and quotes are a part of which cloud?
Sales Cloud
to a case
many to many
upgrade a managed application

41. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
The Marketing User profile
3 or more hours per day
User can log out all unsaved data is lost

42. Which salesforce.com feature allows the org to capture ROI on online advertising?
300
Metric and gauge
System Administrator
Google adwords

43. What is the role of Primary Object when creating custom report types?
Components of the Console Tab
must be between 5 and 50
To let the user select values in the view picklist
routed to a default lead creator via email

44. ____________ is available for custom fiscal years.
Custom forecasting
web-to-lead
Custom objects - Field level security
Business Hours

45. List the type of case queues commonly used by call centers.
Contacts
Salesforce and Marketing Automation - Customer Support Management
Skill requirements - Product categories - Customer types - Service levels
Permissions

46. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
previously approved process
own a record and not see it
500

47. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Field level security
System Administrator profile and Marketing User Profile (import Leads)
The user is not able to edit it because it is read-only
300

48. Which of these are inherited from objects on homepage in a console layout?
not dependent fields
Custom objects - Field level security
Insert - update - upsert - delete
forecast role hierarchy

49. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
cause data loss
Download AppExchange Packages
All organization data
be shared

50. While scheduling an email reports user specifies all except...
link to report
make a field required
rollup summary field
the Professional Edition