Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Opportunities and quotes are a part of which cloud?
Sales Cloud
Create a report
None of the users
salesforce.com portal

2. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
must be between 5 and 50
territory management
Queue
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

3. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
Automated rules
Solution Manager
All organization data

4. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
using the data loader
Line
build a custom forecast for the same

5. Create ads that display on search engines is possible in SFDC using...
Basically - the Gmail model - all you data is stored on servers
use everywhere rule
Google
To use a Case Assignment

6. List the places where Currency is specified
use everywhere rule
50000
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

7. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
denied
300
Accounts - Contacts - Leads - Solutions - and Custom objects
Profile controls

8. List Dashboard component types
All users of SFDC who have access to campaigns objects
using the data loader
Campaign Member or Contact Role
Metric - table - gauge - chart - S-Control - VF page

9. When you configure search settings for your organization - the new value...
Ideas
delete the field
links two objects together
must be between 5 and 50

10. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
make a field required
before it is saved in Salesforce
Force.com
User setting

11. ____________ is not available for printable lists
Export to excel
The user is not able to edit it because it is read-only
the Professional Edition
Case

12. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
the record is saved/updated
the recycle bin
Difference between workflow rule and workflow approval process
Tabular reports

13. A role controls __________ that users have to an organization's data.
5
controlling field for a dependent field
1 day
the level of visibility

14. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Export to excel
30 days
the new label value
When a Lead is converted

15. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

16. Name three benefits of the cloud computing model.
Skill requirements - Product categories - Customer types - Service levels
4000
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Rcord type

17. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
5
The Marketing User check box on the user profile page
own a record and not see it

18. What information in the user record cannot be captured without a custom field?
Hire date
3
reportable
50000

19. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
custom multi select picklist
Marketing User
version control capabilities
build a custom forecast for the same

20. Which of the following does not need business process?
Contacts
To capture unique data of the business
Sales Cloud
link to report

21. The ____________ is a custom field that aggregates child record information in to the parent record.
the Professional Edition
cause data loss
1 day
rollup summary field

22. Salesforce for Microsoft Outlook is which type of client?
Forecasts
API
The email address of the user whose identify is being confirmed.
A tab that combines a list view and related records into one screen with different frames.

23. What is true about managed packages?
They are upgradeable
System Administrator profile and Marketing User Profile (import Leads)
Custom Field
references another summary formula

24. The size limit for documents uploaded is...
many to much
Salesforce ID
5 MB
Workflow rules

25. When is it appropriate to use the Import Wizard vs. the Data Loader?
an error report after the loading
Custom forecasting
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
the record is saved/updated

26. A workflow alert cannot be tracked...
in activity history
many to many
Mini Page Layout
no limits

27. You can import only ___________ per CSV file.
4k
one language at a time
To capture unique data of the business
Lead - Contact - Solution

28. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Campaign Member or Contact Role
in activity history
Create a report
the new label value

29. As an admin - you can schedule regular data imports...
Contract Manager
Role settings
List view
using the data loader

30. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
multiple record types
Fiscal year - Licenses - Language - locale - time zones
1 day
Business Hours

31. Dated exchange rates can be set in the time range of...
automatically maps
5 MB
Create on solution
As short as a day and as long as a forever

32. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
500
List view
The user loses all unsaved data after terminating the session

33. You can use conditional highlighting for which types of reports?
summary and matrix reports
csv files
Manage public documents
Hire date

34. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Hire date
YEAR(date_c) =YEAR(today())
The Marketing User profile
There is only one record type in person account - There is no contact related list in person account

35. When a case is deleted - following are deleted except
Account - Contacts - Opportunities
YEAR(date_c) =YEAR(today())
Case tasks
1 day

36. What is the limit on the compiled size of the formula field?
one language at a time
cause data loss
4k
Salesforce CRM workflow

37. You can delete the _____________ that is on an oppy.
One solution field
previously approved process
std price book or a price book
own a record and not see it

38. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
A running user
Call Support - Call Sales - Log a case online - Email Support
Lead - Contact - Solution

39. Standard User Permissions + can import leads for the organization
csv files
Ideas
All organization data
Marketing User

40. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
same access to the document
Unlimited
Edit and Read opportunity
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

41. A lead has been converted. Where can we find the campaigns associated with it?
All organization data
They are upgradeable
Opportunity campaign related list - Contact campaign related list
delete the field

42. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
active assignment rules
IP address is unknown
Line
Case Escalation Rule

43. It is possible for a user to...
one language at a time
not dependent fields
None of the users
own a record and not see it

44. Which is not a standard business object?
Salesforce CRM workflow
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Ideas
Gets assigned to lead owner's territory

45. To edit opportunity permission - where would you make the change?
Profile
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Campaign Member or Contact Role
number from percentage

46. What is the salesforce Console?
your organization's workflow
A tab that combines a list view and related records into one screen with different frames.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
must be between 5 and 50

47. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
many to many
They are upgradeable
web-to-lead

48. Users can _____________ from the sidebar and advanced search
50000
500
search for public tags
User setting

49. List the type of case queues commonly used by call centers.
There is only one record type in person account - There is no contact related list in person account
Profile controls
Skill requirements - Product categories - Customer types - Service levels
cause data loss

50. Field level security cannot be used to...
a campaign member
Role settings
make a field required
routed to a default lead creator via email