Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Name three settings on the Company Information page that administrators can edit.
All users
Default Locale - Default Language - Default Time Zone
Adding a user to the sales team group
Hire date

2. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
YEAR(date_c) =YEAR(today())
4000
3
3 or more hours per day

3. Super User - Can customize and administer the application
Solution Manager
Components of the Console Tab
5 MB
System Administrator

4. Field level security cannot be used to...
make a field required
Territory Management
rollup summary field
not enforced

5. An online form to capture lead information - Email template response content published on your web site.
User can log out all unsaved data is lost
using the data loader
web-to-lead
your organization's workflow

6. Calendar and Task Activities are both...
Summary and table
tasks scheduled calendar events
Sales Cloud
Manage Letterheads - Manage Public Templates - Edit HTML Templates

7. Which information not captured on user record in Salesforce?
rollup summary field
different types of sharing rules
Forecasts
Hire Date

8. Why do you create a web tab?
To display extended web content on SF window
Metric and gauge
many to many
search for public tags

9. Reports that must be used to create dashboard components.
Google adwords
Custom summary and matrix reports
in activity history
Configure the settings and rules for Case processing - including Business Hours - and Escalation

10. How many Editions are there in SFDC?
50000
Standard User
Case
5

11. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Workflow rules
IP address is unknown
Use cases for Email-to-Case

12. Record types are used to implement custom business processes by associating them to specific
System Administrator profile and Marketing User Profile (import Leads)
Campaign Member or Contact Role
Page layouts
Download AppExchange Packages

13. Which of the following does not need business process?
in activity history
API
Campaign Member or Contact Role
Contacts

14. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
links two objects together
Sales Cloud
The user loses all unsaved data after terminating the session
Components of the Console Tab

15. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
must be between 5 and 50
Sales Team Role
different types of sharing rules

16. Records in _____________ do not count against your organization's storage limits.
the recycle bin
To use the campaign import wizards
IP address is unknown
territory management

17. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
be shared
Territory Management
User can log out all unsaved data is lost
Salesforce ID

18. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Standard Field
Manage public documents
The Marketing User profile
Salesforce CRM workflow

19. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
None of the users
To use Case Queues to manage Cases
Tabular reports
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

20. Which one of these may be a controlling field and a dependent field?
parent.child relationships
Custom picklist
different types of sharing rules
They are upgradeable

21. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
lead conversion
Salesforce CRM workflow
link to report

22. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
Custom objects - Field level security
300
references another summary formula

23. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
Permissions
Summary or matrix (with at least one level of grouping)
To let the user select values in the view picklist

24. Permission to add a category to a solution require which permission
All organization data
able to upgrade to other version
multiple fields in SFDC
Create on solution

25. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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26. History tracking can be performed on the following standard objects except...
the level of visibility
Sales Team Role
Forecasts
used on an oppy

27. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
lead assignment rule
1 day
To use a Case Assignment

28. An account team can be added by all except...
Value is always required
All users of SFDC who have access to campaigns objects
anyone in the team
Lead - Contact - Solution

29. You need which permission to specify a running user other than yourself?
conditional highlighting
number from percentage
View all data
Gets assigned to lead owner's territory

30. You can map a single column from the csv file to...
Case tasks
Case Auto-Response Rule
extend sharing for those records
multiple fields in SFDC

31. When a case is deleted - following are deleted except
Case tasks
links two objects together
forecast role hierarchy
Case Escalation Rule

32. What does a company profile contain?
make a field required
Fiscal year - Licenses - Language - locale - time zones
Case Auto-Response Rule
30 days

33. Can only view records
Read-Only
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Export to excel
conditional highlighting

34. Your recycle bin record limit is _____times the MBs in your general storage
automatically maps
250
can be different users
1 day

35. Recycle bin houses deleted data for...
Queue
Mini Page Layout
Hire Date
30 days

36. Field level security cannot be used to...
Use cases for Email-to-Case
Google
make a field required
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

37. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Elements within a Page Layout
3
When a Lead is converted
User setting

38. Which is not a standard business object?
Permissions
Ideas
denied
All users of SFDC who have access to campaigns objects

39. Changing the data type of an existing custom field can cause data loss while changing to...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
number from percentage
5
Profile controls

40. Custom summary formula on report...
references another summary formula
Download AppExchange Packages
Call Support - Call Sales - Log a case online - Email Support
objects in a managed package

41. A person account is different from a business account because...
The designated weblead owner gets an email
many to many
There is only one record type in person account - There is no contact related list in person account
Use cases for Email-to-Case

42. A custom multi-select pick list cannot be a...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Custom objects - Field level security
controlling field for a dependent field
automatically maps

43. Author and the owner do not have the...
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
must be between 5 and 50
same access to the document
Fiscal year - Licenses - Language - locale - time zones

44. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
active assignment rules
The running user does not have access to the dashboard folder
There is only one record type in person account - There is no contact related list in person account

45. ____________ is not available for printable lists
Export to excel
Hire date
link to report
All organization data

46. The system ___________ std lead fields to standard account - contact - and oppy fields.
3
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
automatically maps
Salesforce ID

47. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Unlimited
None of the users
Download AppExchange Packages
To use the campaign import wizards

48. What data can you request for in the weekly data export?
Use cases for Web-to-Case
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Marketing User
All organization data

49. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
Custom picklist
Marketing -Call Center
To let the user select values in the view picklist

50. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
System Administrator profile and Marketing User Profile (import Leads)
Use cases for Email-to-Case
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.