Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If using customizable forecasting - there is a seperate...
Standard Field
forecast role hierarchy
To display extended web content on SF window
Contract Manager

2. It is possible for a user to...
rollup summary field
4000
summary and matrix reports
own a record and not see it

3. Error on failed web to lead validation is...
Adding a user to the sales team group
Profile
routed to a default lead creator via email
IP address is unknown

4. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
IP address is unknown
Case Auto-Response Rule
Lead - Contact - Solution
YEAR(date_c) =YEAR(today())

5. List Dashboard component types
Metric - table - gauge - chart - S-Control - VF page
delete the field
Ideas
Profile

6. _____________can import a maximum of 500 account records in a session.
Standard users
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
csv files
Basically - the Gmail model - all you data is stored on servers

7. Name three settings on the Company Information page that administrators can edit.
One solution field
Default Locale - Default Language - Default Time Zone
system administrator
View all data

8. To edit opportunity permission - where would you make the change?
Custom summary and matrix reports
the new label value
controlling field for a dependent field
Profile

9. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Solution Manager
Territory Management
able to delete accounts
The designated weblead owner gets an email

10. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
Salesforce CRM workflow
the new label value
except Campaign

11. Dated exchange rates can be set in the time range of...
As short as a day and as long as a forever
rollup summary field
Summary and table
Metric and gauge

12. Standard picklist fields can be controlling fields but...
Custom summary and matrix reports
make a field required
Metric and gauge
not dependent fields

13. A role has a ________ relationship with users.
many to many
no limits
Custom summary and matrix reports
Salesforce ID

14. Reports that must be used to create dashboard components.
the Professional Edition
Skill requirements - Product categories - Customer types - Service levels
Custom summary and matrix reports
the level of visibility

15. How would an administrator modify lookup records in a console layout?
Business Hours
extend sharing for those records
Mini Page Layout
Read-Only

16. An online form to capture lead information - Email template response content published on your web site.
30 days
web-to-lead
Business Hours
objects in a managed package

17. List the functions of the Data Loader
Insert - update - upsert - delete
objects in a managed package
Edit on solution
Standard Field

18. The create new folder link will only be visible to users with which permission?
Summary or matrix (with at least one level of grouping)
Contract Manager
A tab that combines a list view and related records into one screen with different frames.
Manage public documents

19. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Any user can view all records that the running user role can view
Create a report
Territory Management
Mini Page Layout

20. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
Field level security
Set thresholds for report analysis
search for public tags

21. You cannot delete a product that is...
able to upgrade to other version
Custom objects - Field level security
To capture unique data of the business
used on an oppy

22. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Case queue
using the custom summary field
Field level security
summary and matrix reports

23. Charts - Tables - Metrics - Gauge
Elements within a Page Layout
dashboard components
Profile
multiple fields in SFDC

24. ____________ is not available for printable lists
500
User setting
Export to excel
controlling field for a dependent field

25. What data can you export out of SFDC?
All organization data
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Case queue
Rcord type

26. Software-as-a-service (SaaS) model
the new label value
Insert - update - upsert - delete
Basically - the Gmail model - all you data is stored on servers
The Marketing User profile

27. ______________ will not give access to opportunity records that was previously a restricted account.
Sales Cloud
different types of sharing rules
Adding a user to the sales team group
They are upgradeable

28. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
multiple record types
Marketing User
Give a list of campaigns that influenced the user

29. Who can view a campaign in SFDC?
To display extended web content on SF window
All users of SFDC who have access to campaigns objects
Permissions
can be different users

30. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
System Administrator
multiple fields in SFDC
rollup summary field

31. What is Salesforce?
Case tasks
Territory Management
Salesforce and Marketing Automation - Customer Support Management
can be different users

32. What can stop a scheduled report-dashboard run?
To capture unique data of the business
The running user does not have access to the dashboard folder
links two objects together
extend sharing for those records

33. Custom objects are...
salesforce.com portal
reportable
Export to excel
System Administrator

34. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
automatically maps
5
Profile controls
number from percentage

35. In conditional highlighting - how may maximum conditions are allowed per report?
3
multiple fields in SFDC
csv files
Metric - table - gauge - chart - S-Control - VF page

36. ____________ is available for custom fiscal years.
Custom forecasting
5 MB
objects in a managed package
One solution field

37. Who can import data for all users?
parent.child relationships
multiple record types
Contract Manager
System Administrator profile and Marketing User Profile (import Leads)

38. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
reportable
Custom forecasting
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

39. What data can you request for in the weekly data export?
Rules and the use of Email Templates
Profile controls
Gets assigned to lead owner's territory
All organization data

40. Changing the data type of an existing custom field can cause data loss while changing to...
many to many
500
number from percentage
Contract Manager

41. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Case Escalation Rule
Custom objects - Field level security
List view
The email address of the user whose identify is being confirmed.

42. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
lead assignment rule
components of a profile
All organization data

43. If a standard object is renamed - the reports are renamed based on...
To display extended web content on SF window
Territory Management
the new label value
50000

44. Give an example of a one-to many relationship between standard objects.
Insert - update - upsert - delete
Difference between workflow rule and workflow approval process
Accounts to Opportunities - or Contacts to Cases
Profile controls

45. In list view enhancements - users cannot export list results to...
csv files
Forecasts
One solution field
All users of SFDC who have access to campaigns objects

46. Personal tags cannot...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
own a record and not see it
Manage public documents
be shared

47. What is the role of Primary Object when creating custom report types?
Solution Manager
Case
except Campaign
To let the user select values in the view picklist

48. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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49. Name three benefits of the cloud computing model.
Rcord type
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Value is always required
Mini Page Layout

50. Which information not captured on user record in Salesforce?
the new label value
A tab that combines a list view and related records into one screen with different frames.
Profile controls
Hire Date