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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Conditional highlighting is used only in...
can be different users
summary and matrix
extend sharing for those records
Standard Field

2. Changing the data type of an existing custom field can cause data loss while changing to...
None of the users
Contract Manager
number from percentage
Case queue

3. Name three benefits of the cloud computing model.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
To use a Case Assignment
multiple record types

4. A _____________ cannot be the controlling field for a dependent field.
except Campaign
use everywhere rule
Custom picklist
custom multi select picklist

5. What can stop a scheduled report-dashboard run?
reportable
make a field required
The running user does not have access to the dashboard folder
5 MB

6. Record types are used to implement custom business processes by associating them to specific
Read-Only
different types of sharing rules
4000
Page layouts

7. Give an example of where a junction object is used between standard objects.
Give a list of campaigns that influenced the user
Campaign Member or Contact Role
To use the campaign import wizards
List view

8. The ____________ is a custom field that aggregates child record information in to the parent record.
To use a Case Assignment
Queue
rollup summary field
Marketing -Call Center

9. A public group is a grouping of all except...
The user loses all unsaved data after terminating the session
Queue
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Components of the Console Tab

10. Error on failed web to lead validation is...
routed to a default lead creator via email
Rcord type
500
They are upgradeable

11. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Manage public documents
Summary or matrix (with at least one level of grouping)
extend sharing for those records

12. Sharing rules can be formed on the following except...
Objects on managed packages
IP address is unknown
objects in a managed package
Case Auto-Response Rule

13. Used to escalate a case if it has not been resolved within a specified period of time.
the level of visibility
All organization data
Case Escalation Rule
Master-detail - many-to-many - lookup - hierarchical

14. Name three settings on the Company Information page that administrators can edit.
many to many
Default Locale - Default Language - Default Time Zone
As short as a day and as long as a forever
Case Auto-Response Rule

15. A lead has been converted. Where can we find the campaigns associated with it?
Show details and add events
active assignment rules
folder access level
Opportunity campaign related list - Contact campaign related list

16. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Custom forecasting
able to delete accounts
Territory Management
Elements within a Page Layout

17. Where do active currencies live?
Adding a user to the sales team group
Sales Cloud
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
version control capabilities

18. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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19. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
the recycle bin
When a Lead is converted
Download AppExchange Packages
3

20. Which is not a standard business object?
Metric - table - gauge - chart - S-Control - VF page
Ideas
able to upgrade to other version
Solutions - Accounts - Opportunities

21. You can create _____________ directly from the csv import file.
parent.child relationships
To let the user select values in the view picklist
40
To display extended web content on SF window

22. Inline editing updates the field when...
web-to-lead
active assignment rules
parent.child relationships
the record is saved/updated

23. Campaigns and opportunities have a _____________ relationship.
Case
All users
many to much
log in to SFDC Profile

24. In conditional highlighting - how may maximum conditions are allowed per report?
the record is saved/updated
The running user does not have access to the dashboard folder
Profile
3

25. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
links two objects together
Create on solution
Profile
different types of sharing rules

26. You can then associate each business process with one or more record types and make it available to users...
Custom objects - Field level security
One solution field
based on their profile
summary and matrix reports

27. You can map a custom lead field...
Export to excel
To display extended web content on SF window
to a case
Solutions - Accounts - Opportunities

28. Picklist dependency rules are __________ during import.
To capture unique data of the business
not enforced
Give a list of campaigns that influenced the user
Fiscal year - Licenses - Language - locale - time zones

29. Which graphs rely on grand total for dashboards?
Metric and gauge
Role settings
Profile controls
1

30. Page Layout - Field level security - Record Types
the record is saved/updated
using the custom summary field
components of a profile
Solutions - Accounts - Opportunities

31. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Contacts
Force.com
Profile
Edit and Read opportunity

32. Super User - Can customize and administer the application
upgrade a managed application
500
System Administrator
Value is always required

33. A delegated approver can revoke a...
Any user can view all records that the running user role can view
YEAR(date_c) =YEAR(today())
previously approved process
multiple record types

34. May be used to group related cases - or to split one case into many different parts.
summary and matrix reports
own a record and not see it
To capture unique data of the business
Use cases for Case Hierarchies

35. Conditional formatting is available for...
Value is always required
Download AppExchange Packages
references another summary formula
Summary and table

36. What is the use of campaign influence feature on oportunities?
Custom Field
Google
250
Give a list of campaigns that influenced the user

37. You can modify the contents of a folder if the ______________ is set to read/write.
Sales Cloud
folder access level
Insert - update - upsert - delete
Fiscal year - Licenses - Language - locale - time zones

38. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
The user is not able to edit it because it is read-only
Summary or matrix (with at least one level of grouping)
Case Auto-Response Rule
dashboard components

39. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
std price book or a price book
5
Accounts - Contacts - Leads - Solutions - and Custom objects

40. What is conditional highlighting for reports?
A running user
able to delete accounts
Set thresholds for report analysis
Use cases for Case Hierarchies

41. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Workflows
tasks scheduled calendar events

42. You can map a custom lead field to only one of the following objects at a single instance
Give a list of campaigns that influenced the user
Marketing -Call Center
30 days
Account - Contacts - Opportunities

43. What is true about look up relationships?
YEAR(date_c) =YEAR(today())
Rcord type
1 day
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

44. Standard User Permissions + can manage published solutions + can manage solution categories
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Objects on managed packages
Solution Manager

45. Calendar and Task Activities are both...
Use cases for Email-to-Case
Role settings
Page layouts
tasks scheduled calendar events

46. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Hire date
Ideas
Sales Team Role
Rcord type

47. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Master-detail - many-to-many - lookup - hierarchical
Page layouts
As short as a day and as long as a forever
Edit and Read opportunity

48. Records in _____________ do not count against your organization's storage limits.
the recycle bin
Objects on managed packages
Manage Letterheads - Manage Public Templates - Edit HTML Templates
a campaign member

49. You can map a single column from the csv file to...
summary and matrix reports
Hire Date
Metric and gauge
multiple fields in SFDC

50. Record types are not available in...
parent.child relationships
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
the Professional Edition
can be different users

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Salesforce Certification

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