Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Basically - the Gmail model - all you data is stored on servers
When a Lead is converted
cause data loss
Skill requirements - Product categories - Customer types - Service levels

2. Page layouts are assigned to users based on...
Value is always required
Role settings
Territory Management
A running user

3. A record of contact with customer support. A customer is reporting a problem or asking a question.
Show details and add events
Sales Team Role
The designated weblead owner gets an email
Case

4. The # of business hours that can be set for the organization to operate
using the custom summary field
Google adwords
Custom picklist
Unlimited

5. Can view - edit and delete their own records
components of a profile
User setting
Standard User
3 or more hours per day

6. Calendar and Task Activities are both...
tasks scheduled calendar events
multiple record types
Marketing -Call Center
Gets assigned to lead owner's territory

7. Record types are used to implement custom business processes by associating them to specific
the record is saved/updated
Page layouts
Forecasts
Contract Manager

8. How many roles can you create for your org?
the new label value
500
anyone in the team
The running user does not have access to the dashboard folder

9. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Workflows
rollup summary field
When a Lead is converted
Territory Management

10. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Campaign Member or Contact Role
anyone in the team
Forecasts
IP address is unknown

11. List the type of case queues commonly used by call centers.
Case
All users of SFDC who have access to campaigns objects
4k
Skill requirements - Product categories - Customer types - Service levels

12. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
User can log out all unsaved data is lost
different types of sharing rules
the record is saved/updated
many to much

13. Which report formats must be used to create dashboard components?
version control capabilities
link to report
Summary or matrix (with at least one level of grouping)
Case tasks

14. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
previously approved process
User can log out all unsaved data is lost
Business Hours

15. A custom summary formula cannot reference ____________ in an object.
make a field required
User setting
other formula fields
Field level security

16. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
automatically maps
Skill requirements - Product categories - Customer types - Service levels
Show details and add events
System Administrator profile and Marketing User Profile (import Leads)

17. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
Role settings
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

18. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Forecasts
Custom Field
Any user can view all records that the running user role can view
Use cases for Web-to-Case

19. You can use conditional highlighting for which types of reports?
tasks scheduled calendar events
make a field required
500
summary and matrix reports

20. Charts - Tables - Metrics - Gauge
Salesforce and Marketing Automation - Customer Support Management
300
dashboard components
many to much

21. A role controls __________ that users have to an organization's data.
1
Unlimited
Custom picklist
the level of visibility

22. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
The designated weblead owner gets an email
denied
used on an oppy
Profile controls

23. Standard User Permissions + can manage published solutions + can manage solution categories
Permissions
Contract Manager
Solution Manager
salesforce.com portal

24. You can map a custom lead field to only one of the following objects at a single instance
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
To let the user select values in the view picklist
Account - Contacts - Opportunities
1

25. Campaigns and opportunities have a _____________ relationship.
many to much
same access to the document
Line
std price book or a price book

26. The ____________ is a custom field that aggregates child record information in to the parent record.
Show details and add events
rollup summary field
other formula fields
Profile

27. ____________ is not available for printable lists
Export to excel
The user is not able to edit it because it is read-only
500
To use the campaign import wizards

28. Author and the owner do not have the...
same access to the document
All organization data
use everywhere rule
controlling field for a dependent field

29. What is Salesforce?
Set thresholds for report analysis
Salesforce CRM workflow
Salesforce and Marketing Automation - Customer Support Management
Custom objects - Field level security

30. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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31. A _____________ cannot be the controlling field for a dependent field.
All organization data
custom multi select picklist
Manage Letterheads - Manage Public Templates - Edit HTML Templates
calculations on summary fields

32. You can customize Profile to restrict users' ability to...
Mini Page Layout
components of a profile
Sales Team Role
log in to SFDC Profile

33. How does the Import Wizard perform matching when updating records?
based on their profile
Salesforce ID
When a Lead is converted
All organization data

34. Give an example of where a junction object is used between standard objects.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
All users of SFDC who have access to campaigns objects
Campaign Member or Contact Role
Summary and table

35. What data can you request for in the weekly data export?
Objects on managed packages
Custom Field
Edit and Read opportunity
All organization data

36. The maximum number of values allowed in a controlling field.
Tabular reports
csv files
multiple fields in SFDC
300

37. The system ___________ std lead fields to standard account - contact - and oppy fields.
As short as a day and as long as a forever
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
automatically maps
Read-Only

38. Used to escalate a case if it has not been resolved within a specified period of time.
All organization data
Case Escalation Rule
Solution Manager
All organization data

39. Page Layout - Field level security - Record Types
search for public tags
components of a profile
To let the user select values in the view picklist
Profile

40. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Accounts to Opportunities - or Contacts to Cases
Solutions - Accounts - Opportunities
Profile
rollup summary field

41. Conditional formatting is available for...
can be different users
Page layouts
Summary and table
Opportunity campaign related list - Contact campaign related list

42. We cannot create sharing rules on...
objects in a managed package
Custom summary and matrix reports
250
Insert - update - upsert - delete

43. You need which permission to specify a running user other than yourself?
View all data
an error report after the loading
lead conversion
System Administrator

44. You can delete the _____________ that is on an oppy.
One solution field
Basically - the Gmail model - all you data is stored on servers
std price book or a price book
log in to SFDC Profile

45. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Workflows
The user loses all unsaved data after terminating the session
Set thresholds for report analysis
Marketing -Call Center

46. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
4k
To use a Case Assignment
YEAR(date_c) =YEAR(today())

47. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Edit on solution
The user loses all unsaved data after terminating the session
Workflows
references another summary formula

48. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Objects on managed packages
Value is always required
5 MB
lead conversion

49. Custom summary formula on report...
Use cases for Case Hierarchies
many to many
references another summary formula
Ideas

50. A workflow alert cannot be tracked...
in activity history
the record is saved/updated
std price book or a price book
None of the users