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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. Software-as-a-service (SaaS) model
make a field required
folder access level
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Basically - the Gmail model - all you data is stored on servers

2. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Basically - the Gmail model - all you data is stored on servers
Business Hours
automatically maps
number from percentage

3. You can create _____________ directly from the csv import file.
components of a profile
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
using the custom summary field
parent.child relationships

4. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
4k
Line
There is only one record type in person account - There is no contact related list in person account

5. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Basically - the Gmail model - all you data is stored on servers
One solution field
System Administrator profile and Marketing User Profile (import Leads)

6. Which graphs rely on grand total for dashboards?
Any user can view all records that the running user role can view
Metric and gauge
To let the user select values in the view picklist
Mini Page Layout

7. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
dashboard components
All organization data
300

8. Which salesforce.com feature allows the org to capture ROI on online advertising?
Case queue
Google adwords
Page layouts
Edit and Read opportunity

9. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
Manage public documents
lead conversion
System Administrator

10. When you configure search settings for your organization - the new value...
must be between 5 and 50
cause data loss
Adding a user to the sales team group
Marketing User

11. Sharing rules can be formed on the following except...
The Marketing User profile
Page layouts
Objects on managed packages
summary and matrix

12. Why do you create a web tab?
30 days
To display extended web content on SF window
Case Auto-Response Rule
multiple record types

13. How many lead assignment rules can be active at one time?
Marketing User
1
500
Salesforce and Marketing Automation - Customer Support Management

14. Business process is available in following objects: _______________
Custom summary and matrix reports
summary and matrix
Lead - Contact - Solution
your organization's workflow

15. Types of relationships that can exist between objects
The user loses all unsaved data after terminating the session
Master-detail - many-to-many - lookup - hierarchical
Components of the Console Tab
conditional highlighting

16. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
objects in a managed package
based on their profile
Queue
Salesforce CRM workflow

17. List Dashboard component types
Metric - table - gauge - chart - S-Control - VF page
Queue
Unlimited
Use cases for Web-to-Case

18. Your recycle bin record limit is _____times the MBs in your general storage
250
Download AppExchange Packages
System Administrator
folder access level

19. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Marketing User
Difference between workflow rule and workflow approval process
lead conversion
To use Case Queues to manage Cases

20. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Sales Cloud
Contract Manager
Tabular reports
View all data

21. Records in _____________ do not count against your organization's storage limits.
40
the record is saved/updated
lead assignment rule
the recycle bin

22. You can modify the contents of a folder if the ______________ is set to read/write.
Manage Letterheads - Manage Public Templates - Edit HTML Templates
To let the user select values in the view picklist
folder access level
salesforce.com portal

23. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
lead assignment rule
Standard Field
Case queue
500

24. Name three sources from which cases can be created.
std price book or a price book
one language at a time
Call Support - Call Sales - Log a case online - Email Support
use everywhere rule

25. Custom summary formulas are...
To use a Case Assignment
Rcord type
std price book or a price book
calculations on summary fields

26. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
in activity history
Standard User
salesforce.com portal

27. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
Difference between workflow rule and workflow approval process
User setting
rollup summary field

28. Who can import data for all users?
All organization data
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
System Administrator profile and Marketing User Profile (import Leads)
Accounts - Contacts - Leads - Solutions - and Custom objects

29. What data can you export out of SFDC?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
To use Case Queues to manage Cases
All organization data
300

30. ____________ is not available for printable lists
std price book or a price book
cause data loss
Export to excel
The email address of the user whose identify is being confirmed.

31. Page layouts are assigned to users based on...
Role settings
used on an oppy
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

32. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
system administrator
Use cases for Web-to-Case
API
Hire Date

33. Name the standard applications in the list.
A running user
Difference between workflow rule and workflow approval process
Marketing -Call Center
All users of SFDC who have access to campaigns objects

34. Which is not a standard business object?
Ideas
controlling field for a dependent field
components of a profile
Metric and gauge

35. During a lead import - you can choose to enable ___________ as part of the import.
Google
None of the users
active assignment rules
Configure the settings and rules for Case processing - including Business Hours - and Escalation

36. Author and the owner do not have the...
use everywhere rule
Edit on solution
Custom objects - Field level security
same access to the document

37. As a ________________ you can create page layout in the console and assign it to profiles.
None of the users
Campaign Member or Contact Role
All organization data
system administrator

38. Custom summary formula on report...
forecast role hierarchy
Workflow rules
references another summary formula
Fiscal year - Licenses - Language - locale - time zones

39. You can then associate each business process with one or more record types and make it available to users...
cause data loss
based on their profile
Field level security
before it is saved in Salesforce

40. List the functions of the Data Loader
The Marketing User profile
links two objects together
Insert - update - upsert - delete
Line

41. What is the salesforce Console?
300
A tab that combines a list view and related records into one screen with different frames.
previously approved process
number from percentage

42. Users can _____________ from the sidebar and advanced search
Use cases for Web-to-Case
extend sharing for those records
search for public tags
Custom summary and matrix reports

43. If a standard object is renamed - the reports are renamed based on...
the new label value
List view
Read-Only
using the custom summary field

44. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
The Marketing User check box on the user profile page
reportable
Salesforce ID

45. Reports that must be used to create dashboard components.
Case
As short as a day and as long as a forever
Custom summary and matrix reports
Custom Field

46. Changing the data type of an existing custom field can cause data loss while changing to...
build a custom forecast for the same
number from percentage
own a record and not see it
Edit on solution

47. A workflow alert cannot be tracked...
in activity history
Unlimited
None of the users
Mini Page Layout

48. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
anyone in the team
objects in a managed package
the record is saved/updated

49. Which of the following does not need business process?
Business Hours
Contacts
Use cases for Web-to-Case
territory management

50. You need which permission to specify a running user other than yourself?
Page layouts
Objects on managed packages
conditional highlighting
View all data

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Salesforce Certification

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