Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How does the Import Wizard perform matching when updating records?






2. Give an example of a one-to many relationship between standard objects.






3. List the type of case queues commonly used by call centers.






4. What is Salesforce?






5. The # of business hours that can be set for the organization to operate






6. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






7. Super User - Can customize and administer the application






8. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






9. Standard User Permissions + can edit - approve - activate and delete contracts






10. ____________ is available for custom fiscal years.






11. The ____________ is a custom field that aggregates child record information in to the parent record.






12. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






13. Record types are not available in...






14. Name three sources from which cases can be created.






15. Dated exchange rates can be set in the time range of...






16. Software-as-a-service (SaaS) model






17. Your recycle bin record limit is _____times the MBs in your general storage






18. Custom objects are...






19. When you configure search settings for your organization - the new value...






20. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






21. A workflow alert cannot be tracked...






22. You can use conditional highlighting for which types of reports?






23. ______________ will not give access to opportunity records that was previously a restricted account.






24. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






25. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






26. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






27. Custom fiscal year works on a define once and...






28. If the data validation at web to lead form fails - who will get the error report?






29. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






30. Standard User Permissions + can import leads for the organization






31. Page Layout - Field level security - Record Types






32. Types of relationships that can exist between objects






33. If using customizable forecasting - there is a seperate...






34. Can view - edit and delete their own records






35. You can use _______________ for summary and matrix reporting only.






36. Which graphs rely on grand total for dashboards?






37. Sharing rules can be formed on the following except...






38. A role has a ________ relationship with users.






39. Records in _____________ do not count against your organization's storage limits.






40. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






41. Business process is available in following objects: _______________






42. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






43. _____________can import a maximum of 500 account records in a session.






44. Permission to add a category to a solution require which permission






45. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






46. Sharing rule: ________ that grant access to groups of users.






47. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






48. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






49. Standard picklist fields can be controlling fields but...






50. Which salesforce.com feature allows the org to capture ROI on online advertising?