Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Custom summary formulas are...
Edit on solution
Default Locale - Default Language - Default Time Zone
calculations on summary fields
own a record and not see it

2. When is a custom object created?
Manage public documents
Case queue
dashboard components
To capture unique data of the business

3. Sharing rules can be formed on the following except...
Field level security
Objects on managed packages
web-to-lead
Accounts - Contacts - Leads - Solutions - and Custom objects

4. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
Workflows
automatically maps
The designated weblead owner gets an email

5. What is the use of campaign influence feature on oportunities?
Permissions
web-to-lead
based on their profile
Give a list of campaigns that influenced the user

6. In list view enhancements - users cannot export list results to...
Salesforce ID
csv files
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
To use a Case Assignment

7. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Components of the Console Tab
4k
use everywhere rule

8. List Dashboard component types
Skill requirements - Product categories - Customer types - Service levels
One solution field
Territory Management
Metric - table - gauge - chart - S-Control - VF page

9. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
except Campaign
Case tasks
System Administrator profile and Marketing User Profile (import Leads)

10. Records in _____________ do not count against your organization's storage limits.
the recycle bin
many to much
Use cases for Case Hierarchies
Ideas

11. Two options for restricting access via IP Ranges
Show details and add events
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Elements within a Page Layout
Salesforce ID

12. When you configure search settings for your organization - the new value...
must be between 5 and 50
Forecasts
3
250

13. Salesforce for Microsoft Outlook is which type of client?
API
territory management
Territory Management
3 or more hours per day

14. What objects may be imported or updated using the Import Wizard?
objects in a managed package
Accounts - Contacts - Leads - Solutions - and Custom objects
Lead - Contact - Solution
can be different users

15. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
a campaign member
Objects on managed packages
Google adwords

16. You can delete the _____________ that is on an oppy.
Automated rules
The email address of the user whose identify is being confirmed.
upgrade a managed application
std price book or a price book

17. A _____________ cannot be the controlling field for a dependent field.
Workflow rules
The user is not able to edit it because it is read-only
custom multi select picklist
Standard Field

18. Standard User Permissions + can edit - approve - activate and delete contracts
300
Summary and table
Contract Manager
be shared

19. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Adding a user to the sales team group
The user loses all unsaved data after terminating the session
Campaign Member or Contact Role
Accounts to Opportunities - or Contacts to Cases

20. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Opportunity campaign related list - Contact campaign related list
Salesforce CRM workflow
calculations on summary fields
IP address is unknown

21. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
salesforce.com portal
Hire date
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
use everywhere rule

22. Who can view a campaign in SFDC?
All users of SFDC who have access to campaigns objects
4k
rollup summary field
Salesforce ID

23. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
Show details and add events
a campaign member
The running user does not have access to the dashboard folder

24. Which one of these may be a controlling field and a dependent field?
can be different users
conditional highlighting
Custom picklist
your organization's workflow

25. The size limit for documents uploaded is...
A running user
5 MB
Elements within a Page Layout
User can log out all unsaved data is lost

26. You must create the business process before creating record types for each of these objects...
cause data loss
one language at a time
except Campaign
Objects on managed packages

27. You can modify the contents of a folder if the ______________ is set to read/write.
Territory Management
folder access level
system administrator
used on an oppy

28. The administrator wants to track data over a period of time. Which graph would he use?
Tabular reports
Line
system administrator
The designated weblead owner gets an email

29. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
The user is not able to edit it because it is read-only
one language at a time
Queue

30. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
rollup summary field
300
When a Lead is converted
parent.child relationships

31. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
Edit and Read opportunity
40
Opportunity campaign related list - Contact campaign related list

32. What is the salesforce Console?
folder access level
A tab that combines a list view and related records into one screen with different frames.
the new label value
summary and matrix reports

33. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
50000
Contacts
There is only one record type in person account - There is no contact related list in person account

34. Changing the data type of an existing custom field can cause data loss while changing to...
300
must be between 5 and 50
same access to the document
number from percentage

35. It is possible for a user to...
link to report
own a record and not see it
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
to a case

36. In conditional highlighting - how may maximum conditions are allowed per report?
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
use everywhere rule
Lead - Contact - Solution
3

37. Permission to add a category to a solution require which permission
make a field required
Territory Management
3 or more hours per day
Create on solution

38. Inline editing updates the field when...
the record is saved/updated
Salesforce CRM workflow
components of a profile
dashboard components

39. Record types are used to implement custom business processes by associating them to specific
A tab that combines a list view and related records into one screen with different frames.
Fiscal year - Licenses - Language - locale - time zones
Skill requirements - Product categories - Customer types - Service levels
Page layouts

40. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
View the account - Edit the account
The email address of the user whose identify is being confirmed.
Contacts
To use the campaign import wizards

41. You can then associate each business process with one or more record types and make it available to users...
based on their profile
Unlimited
in activity history
To use a Case Assignment

42. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Accounts - Contacts - Leads - Solutions - and Custom objects
using the custom summary field
active assignment rules
objects in a managed package

43. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
salesforce.com portal
Permissions
own a record and not see it
Edit on solution

44. A role controls __________ that users have to an organization's data.
Account - Contacts - Opportunities
the level of visibility
There is only one record type in person account - There is no contact related list in person account
Custom picklist

45. The documents tab does not contain...
Give a list of campaigns that influenced the user
version control capabilities
Use cases for Email-to-Case
tasks scheduled calendar events

46. Record types are not available in...
territory management
Tabular reports
the Professional Edition
upgrade a managed application

47. A role has a ________ relationship with users.
50000
log in to SFDC Profile
many to many
Set thresholds for report analysis

48. How would an administrator modify lookup records in a console layout?
routed to a default lead creator via email
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Mini Page Layout
Business Hours

49. To edit opportunity permission - where would you make the change?
Profile
Case tasks
Adding a user to the sales team group
Components of the Console Tab

50. As an admin - you can schedule regular data imports...
Salesforce CRM workflow
using the data loader
forecast role hierarchy
500