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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If a standard object is renamed - the reports are renamed based on...
Custom objects - Field level security
Ideas
many to much
the new label value

2. The administrator wants to track data over a period of time. Which graph would he use?
the Professional Edition
4000
Line
routed to a default lead creator via email

3. Standard User Permissions + can manage published solutions + can manage solution categories
one language at a time
make a field required
Read-Only
Solution Manager

4. The size limit for documents uploaded is...
Sales Cloud
except Campaign
5 MB
A tab that combines a list view and related records into one screen with different frames.

5. What is true about managed packages?
System Administrator profile and Marketing User Profile (import Leads)
Marketing -Call Center
They are upgradeable
Queue

6. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
territory management
The email address of the user whose identify is being confirmed.
able to upgrade to other version
denied

7. A record of contact with customer support. A customer is reporting a problem or asking a question.
the Professional Edition
Case
Campaign Member or Contact Role
able to delete accounts

8. Sharing rule: ________ that grant access to groups of users.
Automated rules
Any user can view all records that the running user role can view
a campaign member
Lead - Contact - Solution

9. You can then associate each business process with one or more record types and make it available to users...
based on their profile
territory management
make a field required
Give a list of campaigns that influenced the user

10. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
version control capabilities
Custom picklist
rollup summary field
before it is saved in Salesforce

11. What is conditional highlighting for reports?
std price book or a price book
Set thresholds for report analysis
The Marketing User profile
Export to excel

12. Managed package is always...
able to upgrade to other version
own a record and not see it
250
The Marketing User profile

13. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
500
Salesforce CRM workflow
Case queue
Create on solution

14. Create ads that display on search engines is possible in SFDC using...
objects in a managed package
Google
multiple record types
None of the users

15. Picklist dependency rules are __________ during import.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
extend sharing for those records
upgrade a managed application
not enforced

16. _____________can import a maximum of 500 account records in a session.
before it is saved in Salesforce
using the custom summary field
Standard users
rollup summary field

17. A person account is different from a business account because...
Google
Profile controls
There is only one record type in person account - There is no contact related list in person account
250

18. The system ___________ std lead fields to standard account - contact - and oppy fields.
automatically maps
the level of visibility
csv files
components of a profile

19. Used to escalate a case if it has not been resolved within a specified period of time.
40
Use cases for Email-to-Case
Case Escalation Rule
rollup summary field

20. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Profile controls
Google
Create a report
references another summary formula

21. You cannot delete a product that is...
used on an oppy
link to report
3 or more hours per day
Queue

22. List Dashboard component types
an error report after the loading
To use Case Queues to manage Cases
Metric - table - gauge - chart - S-Control - VF page
own a record and not see it

23. What data can you export out of SFDC?
using the custom summary field
All organization data
To use the campaign import wizards
own a record and not see it

24. In list view enhancements - users cannot export list results to...
Use cases for Email-to-Case
To display extended web content on SF window
One solution field
csv files

25. Determines the level of access to the dashboard data
30 days
A running user
Standard Field
build a custom forecast for the same

26. You can delete the _____________ that is on an oppy.
API
std price book or a price book
many to many
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

27. Your recycle bin record limit is _____times the MBs in your general storage
Field level security
multiple fields in SFDC
250
All users

28. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
no limits
Show details and add events
1
csv files

29. In conditional highlighting - how may maximum conditions are allowed per report?
50000
To display extended web content on SF window
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
3

30. Can view - edit and delete their own records
Standard User
one language at a time
based on their profile
Salesforce CRM workflow

31. How does the Import Wizard perform matching when updating records?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
the record is saved/updated
Salesforce ID
To capture unique data of the business

32. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
Force.com
salesforce.com portal
a campaign member

33. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
calculations on summary fields
User can log out all unsaved data is lost
Solution Manager
search for public tags

34. If using customizable forecasting - there is a seperate...
forecast role hierarchy
Territory Management
Configure the settings and rules for Case processing - including Business Hours - and Escalation
System Administrator profile and Marketing User Profile (import Leads)

35. You must create the business process before creating record types for each of these objects...
Salesforce CRM workflow
except Campaign
own a record and not see it
used on an oppy

36. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Profile
search for public tags
Permissions
make a field required

37. Sharing rules can be formed on the following except...
To capture unique data of the business
Objects on managed packages
automatically maps
Skill requirements - Product categories - Customer types - Service levels

38. Why do you create a web tab?
controlling field for a dependent field
Ideas
To display extended web content on SF window
Create on solution

39. An account team can be added by all except...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Custom Field
anyone in the team
Sales Team Role

40. We cannot create sharing rules on...
They are upgradeable
Hire Date
objects in a managed package
The user loses all unsaved data after terminating the session

41. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Insert - update - upsert - delete
an error report after the loading
5
50000

42. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Use cases for Web-to-Case
many to much
Queue

43. ____________ is available for custom fiscal years.
Custom forecasting
The designated weblead owner gets an email
using the custom summary field
the level of visibility

44. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
except Campaign
Set thresholds for report analysis
300

45. List the places where Currency is specified
many to much
not dependent fields
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
forecast role hierarchy

46. What can a user do an account record that has been manually shard read/write with him/her?
Fiscal year - Licenses - Language - locale - time zones
View the account - Edit the account
Basically - the Gmail model - all you data is stored on servers
lead conversion

47. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
1 day
one language at a time
denied
using the custom summary field

48. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Custom forecasting
csv files
Difference between workflow rule and workflow approval process
Workflow rules

49. Where do active currencies live?
Case
View all data
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
number from percentage

50. Name three benefits of the cloud computing model.
When a Lead is converted
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Accounts to Opportunities - or Contacts to Cases
YEAR(date_c) =YEAR(today())

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Salesforce Certification

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