Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
To use the campaign import wizards
your organization's workflow
calculations on summary fields

2. Charts - Tables - Metrics - Gauge
Mini Page Layout
dashboard components
500
The running user does not have access to the dashboard folder

3. A person account is different from a business account because...
Salesforce ID
objects in a managed package
Metric and gauge
There is only one record type in person account - There is no contact related list in person account

4. Types of relationships that can exist between objects
an error report after the loading
Profile
Master-detail - many-to-many - lookup - hierarchical
IP address is unknown

5. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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6. Page Layout - Field level security - Record Types
Manage Letterheads - Manage Public Templates - Edit HTML Templates
components of a profile
be shared
There is only one record type in person account - There is no contact related list in person account

7. Conditional formatting is available for...
View all data
Line
Workflows
Summary and table

8. Error on failed web to lead validation is...
routed to a default lead creator via email
To display extended web content on SF window
Components of the Console Tab
Campaign Member or Contact Role

9. History tracking can be performed on the following standard objects except...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Create on solution
Forecasts
Call Support - Call Sales - Log a case online - Email Support

10. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
routed to a default lead creator via email
Salesforce CRM workflow
View all data
Standard User

11. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
the level of visibility
Mini Page Layout
None of the users
your organization's workflow

12. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
YEAR(date_c) =YEAR(today())
links two objects together
Workflow rules

13. Used to escalate a case if it has not been resolved within a specified period of time.
routed to a default lead creator via email
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Case Escalation Rule
Skill requirements - Product categories - Customer types - Service levels

14. Sharing rules can be formed on the following except...
territory management
Objects on managed packages
Page layouts
cause data loss

15. You need which permission to specify a running user other than yourself?
Download AppExchange Packages
Manage Letterheads - Manage Public Templates - Edit HTML Templates
View all data
Elements within a Page Layout

16. Conditional highlighting is used only in...
to a case
summary and matrix
be shared
multiple fields in SFDC

17. The documents tab does not contain...
conditional highlighting
5
using the data loader
version control capabilities

18. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
To capture unique data of the business
YEAR(date_c) =YEAR(today())
Salesforce and Marketing Automation - Customer Support Management

19. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
Summary or matrix (with at least one level of grouping)
The user is not able to edit it because it is read-only
same access to the document

20. Which salesforce.com feature allows the org to capture ROI on online advertising?
Use cases for Case Hierarchies
no limits
Permissions
Google adwords

21. The system ___________ std lead fields to standard account - contact - and oppy fields.
Salesforce and Marketing Automation - Customer Support Management
40
Salesforce CRM workflow
automatically maps

22. Changing the data type of an existing custom field can cause data loss while changing to...
search for public tags
number from percentage
500
Rcord type

23. A role controls __________ that users have to an organization's data.
Metric and gauge
the level of visibility
search for public tags
cause data loss

24. How many Editions are there in SFDC?
lead assignment rule
Set thresholds for report analysis
5
30 days

25. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Ideas
a campaign member
cause data loss
Profile controls

26. Managed package is always...
able to upgrade to other version
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
250
Profile

27. Reports that must be used to create dashboard components.
Adding a user to the sales team group
automatically maps
the Professional Edition
Custom summary and matrix reports

28. Permission to add a category to a solution require which permission
Custom summary and matrix reports
denied
Create on solution
able to upgrade to other version

29. Custom summary formula on report...
Read-Only
references another summary formula
IP address is unknown
Rcord type

30. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
To let the user select values in the view picklist
To capture unique data of the business
references another summary formula

31. A record of contact with customer support. A customer is reporting a problem or asking a question.
Custom summary and matrix reports
Case
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Any user can view all records that the running user role can view

32. You can create _____________ directly from the csv import file.
parent.child relationships
Metric and gauge
Marketing User
Edit on solution

33. What is true about look up relationships?
1 day
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
The user is not able to edit it because it is read-only
Ideas

34. Records in _____________ do not count against your organization's storage limits.
A tab that combines a list view and related records into one screen with different frames.
Google
Ideas
the recycle bin

35. Standard User Permissions + can edit - approve - activate and delete contracts
lead conversion
Contract Manager
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Use cases for Email-to-Case

36. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
many to much
IP address is unknown
View the account - Edit the account
Case Escalation Rule

37. Custom fiscal year works on a define once and...
Contacts
use everywhere rule
A running user
Give a list of campaigns that influenced the user

38. You must create the business process before creating record types for each of these objects...
except Campaign
The Marketing User profile
Any user can view all records that the running user role can view
They are upgradeable

39. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
automatically maps
web-to-lead
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

40. If using customizable forecasting - there is a seperate...
Workflows
Custom objects - Field level security
salesforce.com portal
forecast role hierarchy

41. Which information not captured on user record in Salesforce?
When a Lead is converted
Salesforce ID
Hire Date
Profile

42. What does a company profile contain?
components of a profile
web-to-lead
your organization's workflow
Fiscal year - Licenses - Language - locale - time zones

43. In conditional highlighting - how may maximum conditions are allowed per report?
3
All users
YEAR(date_c) =YEAR(today())
Download AppExchange Packages

44. ____________ is available for custom fiscal years.
Lead - Contact - Solution
Custom forecasting
csv files
no limits

45. Give an example of a one-to many relationship between standard objects.
Case tasks
Default Locale - Default Language - Default Time Zone
Any user can view all records that the running user role can view
Accounts to Opportunities - or Contacts to Cases

46. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
folder access level
cause data loss
different types of sharing rules
Custom objects - Field level security

47. What can a user do an account record that has been manually shard read/write with him/her?
Objects on managed packages
The Marketing User check box on the user profile page
View the account - Edit the account
Set thresholds for report analysis

48. May be used to group related cases - or to split one case into many different parts.
Fiscal year - Licenses - Language - locale - time zones
Use cases for Case Hierarchies
Contract Manager
Opportunity campaign related list - Contact campaign related list

49. What information in the user record cannot be captured without a custom field?
Marketing User
All organization data
Hire date
Manage Letterheads - Manage Public Templates - Edit HTML Templates

50. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
references another summary formula
4000
The Marketing User profile
Tabular reports