Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Automated rules
System Administrator profile and Marketing User Profile (import Leads)
std price book or a price book

2. You can use conditional highlighting for which types of reports?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Salesforce ID
summary and matrix reports

3. Where would you make changes in order to make default tabs visible?
User setting
in activity history
one language at a time
Manage Letterheads - Manage Public Templates - Edit HTML Templates

4. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
your organization's workflow
lead assignment rule
reportable
List view

5. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
custom multi select picklist
Gets assigned to lead owner's territory
the recycle bin

6. As a ________________ you can create page layout in the console and assign it to profiles.
an error report after the loading
Force.com
upgrade a managed application
system administrator

7. Which of these are inherited from objects on homepage in a console layout?
Difference between workflow rule and workflow approval process
Use cases for Web-to-Case
Export to excel
Custom objects - Field level security

8. Partner Portal: Users login to the web portal rather than through the...
Force.com
5 MB
There is only one record type in person account - There is no contact related list in person account
salesforce.com portal

9. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
other formula fields
log in to SFDC Profile
To use a Case Assignment

10. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Components of the Console Tab
There is only one record type in person account - There is no contact related list in person account
Download AppExchange Packages
The running user does not have access to the dashboard folder

11. Picklist dependency rules are __________ during import.
not enforced
List view
Force.com
territory management

12. You can modify the contents of a folder if the ______________ is set to read/write.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
tasks scheduled calendar events
previously approved process
folder access level

13. An account team can be added by all except...
parent.child relationships
upgrade a managed application
Force.com
anyone in the team

14. When you configure search settings for your organization - the new value...
must be between 5 and 50
build a custom forecast for the same
Accounts - Contacts - Leads - Solutions - and Custom objects
There is only one record type in person account - There is no contact related list in person account

15. A public group is a grouping of all except...
upgrade a managed application
Queue
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
many to many

16. Name the standard applications in the list.
Marketing -Call Center
make a field required
View all data
The user loses all unsaved data after terminating the session

17. Create and manage letterheads and email templates
csv files
Contract Manager
Manage Letterheads - Manage Public Templates - Edit HTML Templates
One solution field

18. Name three benefits of the cloud computing model.
Rcord type
build a custom forecast for the same
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
territory management

19. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
The email address of the user whose identify is being confirmed.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
many to many

20. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
std price book or a price book
To let the user select values in the view picklist
Forecasts
territory management

21. You can create _____________ directly from the csv import file.
delete the field
parent.child relationships
Manage public documents
lead conversion

22. You can customize Profile to restrict users' ability to...
Force.com
make a field required
log in to SFDC Profile
Marketing -Call Center

23. Salesforce for Microsoft Outlook is which type of client?
Field level security
Objects on managed packages
API
use everywhere rule

24. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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25. Custom summary formulas are...
own a record and not see it
calculations on summary fields
300
number from percentage

26. All existing custom objects that were previously deployed will still be deployed when you....
A running user
upgrade a managed application
Case
the new label value

27. Used to escalate a case if it has not been resolved within a specified period of time.
an error report after the loading
except Campaign
4000
Case Escalation Rule

28. The documents tab does not contain...
version control capabilities
Adding a user to the sales team group
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
the Professional Edition

29. Permission to add a category to a solution require which permission
based on their profile
able to delete accounts
Create on solution
links two objects together

30. Opportunities and quotes are a part of which cloud?
5 MB
Sales Cloud
Sales Team Role
5 MB

31. If using customizable forecasting - there is a seperate...
Salesforce ID
using the data loader
forecast role hierarchy
Elements within a Page Layout

32. How does the Import Wizard perform matching when updating records?
Marketing -Call Center
Salesforce ID
a campaign member
The designated weblead owner gets an email

33. Managed package is always...
able to upgrade to other version
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Set thresholds for report analysis
Google

34. The administrator wants to track data over a period of time. Which graph would he use?
link to report
the recycle bin
cause data loss
Line

35. A delegated approver can revoke a...
previously approved process
A tab that combines a list view and related records into one screen with different frames.
All users of SFDC who have access to campaigns objects
Custom forecasting

36. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
System Administrator profile and Marketing User Profile (import Leads)
own a record and not see it
5 MB
Use cases for Web-to-Case

37. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
not dependent fields
used on an oppy
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Edit and Read opportunity

38. List the places where Currency is specified
Tabular reports
Google adwords
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
A tab that combines a list view and related records into one screen with different frames.

39. Why do you create a web tab?
To display extended web content on SF window
rollup summary field
List view
references another summary formula

40. Determines the level of access to the dashboard data
A running user
As short as a day and as long as a forever
previously approved process
Set thresholds for report analysis

41. ______________ will not give access to opportunity records that was previously a restricted account.
make a field required
Adding a user to the sales team group
Salesforce and Marketing Automation - Customer Support Management
references another summary formula

42. Records in _____________ do not count against your organization's storage limits.
System Administrator profile and Marketing User Profile (import Leads)
the recycle bin
able to delete accounts
The user is not able to edit it because it is read-only

43. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
to a case
multiple record types
using the custom summary field
Custom forecasting

44. During a lead import - you can choose to enable ___________ as part of the import.
Forecasts
active assignment rules
The user is not able to edit it because it is read-only
Read-Only

45. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Unlimited
The user loses all unsaved data after terminating the session
40
build a custom forecast for the same

46. History tracking can be performed on the following standard objects except...
They are upgradeable
Workflow rules
Forecasts
There is only one record type in person account - There is no contact related list in person account

47. Which one of these may be a controlling field and a dependent field?
All users of SFDC who have access to campaigns objects
Custom picklist
tasks scheduled calendar events
Page layouts

48. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
5
delete the field
own a record and not see it
The designated weblead owner gets an email

49. It is possible for a user to...
own a record and not see it
Case queue
links two objects together
extend sharing for those records

50. Allows you to define different sets of picklist values for both standard and custom picklist.
search for public tags
Rcord type
rollup summary field
Mini Page Layout