Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Error on failed web to lead validation is...
upgrade a managed application
Hire Date
forecast role hierarchy
routed to a default lead creator via email

2. Give an example of a one-to many relationship between standard objects.
Sales Cloud
denied
Rules and the use of Email Templates
Accounts to Opportunities - or Contacts to Cases

3. Permission to add a category to a solution require which permission
Create on solution
Summary and table
Marketing -Call Center
rollup summary field

4. Sharing rule: ________ that grant access to groups of users.
Automated rules
All users of SFDC who have access to campaigns objects
Edit and Read opportunity
Field level security

5. The # of business hours that can be set for the organization to operate
Unlimited
All users
anyone in the team
an error report after the loading

6. What is true about look up relationship?
the recycle bin
Value is always required
Marketing User
1 day

7. Standard User Permissions + can edit - approve - activate and delete contracts
To let the user select values in the view picklist
Contract Manager
250
own a record and not see it

8. Which of the following does not need business process?
None of the users
Contacts
routed to a default lead creator via email
using the data loader

9. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
used on an oppy
All users
lead conversion
To use Case Queues to manage Cases

10. An account team can be added by all except...
Unlimited
anyone in the team
able to upgrade to other version
A tab that combines a list view and related records into one screen with different frames.

11. You can then associate each business process with one or more record types and make it available to users...
User can log out all unsaved data is lost
3
an error report after the loading
based on their profile

12. You must create the business process before creating record types for each of these objects...
Components of the Console Tab
Custom objects - Field level security
Standard users
except Campaign

13. The create new folder link will only be visible to users with which permission?
csv files
Manage public documents
Queue
multiple record types

14. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
be shared
Give a list of campaigns that influenced the user
Create on solution
Territory Management

15. The data loader can load all objects - including custom objects - It generates...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
parent.child relationships
an error report after the loading
Objects on managed packages

16. Why do you create a web tab?
system administrator
To display extended web content on SF window
Manage Letterheads - Manage Public Templates - Edit HTML Templates
salesforce.com portal

17. What information in the user record cannot be captured without a custom field?
Hire date
summary and matrix reports
folder access level
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

18. A lookup field relationship...
Read-Only
summary and matrix reports
Fiscal year - Licenses - Language - locale - time zones
links two objects together

19. Custom summary formulas are...
calculations on summary fields
Mini Page Layout
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Sales Cloud

20. A person account is different from a business account because...
3 or more hours per day
There is only one record type in person account - There is no contact related list in person account
Permissions
Lead - Contact - Solution

21. You can customize Profile to restrict users' ability to...
must be between 5 and 50
other formula fields
log in to SFDC Profile
conditional highlighting

22. Which is not a standard business object?
can be different users
Ideas
Standard User
must be between 5 and 50

23. How would an administrator modify lookup records in a console layout?
Salesforce CRM workflow
The user is not able to edit it because it is read-only
Mini Page Layout
many to many

24. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Edit on solution
components of a profile
To use the campaign import wizards
Unlimited

25. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
can be different users
Show details and add events
Case Auto-Response Rule
Download AppExchange Packages

26. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Salesforce and Marketing Automation - Customer Support Management
3 or more hours per day
references another summary formula

27. In order to implement more than one business process - ____________must also be implemented.
many to much
Mini Page Layout
multiple record types
calculations on summary fields

28. A _____________ cannot be the controlling field for a dependent field.
log in to SFDC Profile
forecast role hierarchy
The Marketing User check box on the user profile page
custom multi select picklist

29. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
previously approved process
300
different types of sharing rules
delete the field

30. Create ads that display on search engines is possible in SFDC using...
able to upgrade to other version
web-to-lead
Google
Workflows

31. A record of contact with customer support. A customer is reporting a problem or asking a question.
Use cases for Case Hierarchies
Case
User setting
There is only one record type in person account - There is no contact related list in person account

32. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Contacts
To use the campaign import wizards
Tabular reports
csv files

33. You can map a custom lead field...
using the custom summary field
Business Hours
lead conversion
to a case

34. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
They are upgradeable
The Marketing User check box on the user profile page
Workflow rules

35. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Hire Date
build a custom forecast for the same
many to much
Queue

36. Calendar and Task Activities are both...
tasks scheduled calendar events
A running user
IP address is unknown
using the custom summary field

37. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Use cases for Web-to-Case
Rules and the use of Email Templates
None of the users
Difference between workflow rule and workflow approval process

38. Custom summary formula on report...
references another summary formula
Rules and the use of Email Templates
50000
To display extended web content on SF window

39. Name three sources from which cases can be created.
YEAR(date_c) =YEAR(today())
3
search for public tags
Call Support - Call Sales - Log a case online - Email Support

40. List the type of case queues commonly used by call centers.
The user loses all unsaved data after terminating the session
the Professional Edition
log in to SFDC Profile
Skill requirements - Product categories - Customer types - Service levels

41. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
Case Auto-Response Rule
make a field required
Fiscal year - Licenses - Language - locale - time zones

42. Salesforce for Microsoft Outlook is which type of client?
API
Value is always required
extend sharing for those records
Sales Cloud

43. What data can you request for in the weekly data export?
All organization data
Use cases for Email-to-Case
The running user does not have access to the dashboard folder
3 or more hours per day

44. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
Create a report
Standard User
500

45. A lead has been converted. Where can we find the campaigns associated with it?
List view
own a record and not see it
Opportunity campaign related list - Contact campaign related list
YEAR(date_c) =YEAR(today())

46. ____________ is available for custom fiscal years.
link to report
Custom forecasting
Objects on managed packages
an error report after the loading

47. You need which permission to specify a running user other than yourself?
std price book or a price book
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Ideas
View all data

48. Name three settings on the Company Information page that administrators can edit.
Profile
Download AppExchange Packages
The Marketing User profile
Default Locale - Default Language - Default Time Zone

49. Record types are used to implement custom business processes by associating them to specific
able to upgrade to other version
make a field required
Page layouts
Metric - table - gauge - chart - S-Control - VF page

50. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
5 MB
except Campaign
Metric and gauge
Download AppExchange Packages