Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Available out of box - cannot be deleted (You can change the label name).
Standard Field
Accounts to Opportunities - or Contacts to Cases
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Create a report

2. Which is not a standard business object?
System Administrator
Ideas
rollup summary field
Google adwords

3. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Account - Contacts - Opportunities
territory management
None of the users
Permissions

4. Standard User Permissions + can manage published solutions + can manage solution categories
different types of sharing rules
Workflows
Accounts to Opportunities - or Contacts to Cases
Solution Manager

5. Salesforce for Microsoft Outlook is which type of client?
able to upgrade to other version
version control capabilities
used on an oppy
API

6. How would an administrator modify lookup records in a console layout?
not dependent fields
Mini Page Layout
300
custom multi select picklist

7. You can map a custom lead field...
the record is saved/updated
a campaign member
to a case
3

8. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
controlling field for a dependent field
Page layouts
API

9. In list view enhancements - users cannot export list results to...
40
csv files
Role settings
previously approved process

10. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Give a list of campaigns that influenced the user
When a Lead is converted
List view
Rcord type

11. Custom objects are...
reportable
5 MB
500
before it is saved in Salesforce

12. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
links two objects together
The email address of the user whose identify is being confirmed.
5
Workflows

13. Who can view a campaign in SFDC?
Force.com
All users of SFDC who have access to campaigns objects
use everywhere rule
Fiscal year - Licenses - Language - locale - time zones

14. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Lead - Contact - Solution
Default Locale - Default Language - Default Time Zone
Hire date
Profile

15. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
The Marketing User check box on the user profile page
All users of SFDC who have access to campaigns objects
Components of the Console Tab
All organization data

16. Picklist dependency rules are __________ during import.
Rules and the use of Email Templates
not enforced
There is only one record type in person account - There is no contact related list in person account
As short as a day and as long as a forever

17. Name three benefits of the cloud computing model.
API
Edit on solution
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
your organization's workflow

18. A person account is different from a business account because...
custom multi select picklist
the new label value
Export to excel
There is only one record type in person account - There is no contact related list in person account

19. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Marketing -Call Center
in activity history
3 or more hours per day
own a record and not see it

20. A _____________ cannot be the controlling field for a dependent field.
5 MB
custom multi select picklist
in activity history
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

21. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
To display extended web content on SF window
Line
5 MB
Use cases for Email-to-Case

22. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
Summary and table
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
cause data loss

23. The size limit for documents uploaded is...
5 MB
Standard Field
a campaign member
To use a Case Assignment

24. A lookup field relationship...
Custom objects - Field level security
Salesforce CRM workflow
upgrade a managed application
links two objects together

25. Who can view campaigns?
build a custom forecast for the same
30 days
5 MB
All users

26. Reports that must be used to create dashboard components.
Contract Manager
Custom summary and matrix reports
many to much
System Administrator

27. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
Solutions - Accounts - Opportunities
salesforce.com portal
Marketing User

28. The maximum # of time trigger actions
A tab that combines a list view and related records into one screen with different frames.
Rcord type
40
Queue

29. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
3 or more hours per day
Custom Field
Create a report
Profile

30. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
Contract Manager
the Professional Edition
lead conversion

31. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
multiple record types
3
Workflows
Create a report

32. You can map a custom lead field to only one of the following objects at a single instance
controlling field for a dependent field
3 or more hours per day
one language at a time
Account - Contacts - Opportunities

33. Sharing rule: ________ that grant access to groups of users.
Summary or matrix (with at least one level of grouping)
Automated rules
links two objects together
List view

34. Why do you create a web tab?
YEAR(date_c) =YEAR(today())
To display extended web content on SF window
std price book or a price book
other formula fields

35. Specifying a "running user" in dashboard means...
Unlimited
Any user can view all records that the running user role can view
They are upgradeable
Default Locale - Default Language - Default Time Zone

36. A custom multi-select pick list cannot be a...
controlling field for a dependent field
own a record and not see it
Rcord type
Google

37. History tracking can be performed on the following standard objects except...
the Professional Edition
reportable
extend sharing for those records
Forecasts

38. Standard objects examples
500
Case
Business Hours
Solutions - Accounts - Opportunities

39. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
Profile
upgrade a managed application
3

40. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
List view
30 days
Read-Only

41. Users can _____________ from the sidebar and advanced search
Difference between workflow rule and workflow approval process
no limits
not dependent fields
search for public tags

42. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
YEAR(date_c) =YEAR(today())
many to many
30 days

43. Used to escalate a case if it has not been resolved within a specified period of time.
Hire date
Summary and table
calculations on summary fields
Case Escalation Rule

44. Record types are not available in...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Skill requirements - Product categories - Customer types - Service levels
the Professional Edition

45. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Fiscal year - Licenses - Language - locale - time zones
System Administrator
Automated rules
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

46. Applications are built on which platform?
folder access level
Force.com
summary and matrix reports
All organization data

47. Campaigns and opportunities have a _____________ relationship.
As short as a day and as long as a forever
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
A tab that combines a list view and related records into one screen with different frames.
many to much

48. Record types are used to implement custom business processes by associating them to specific
Page layouts
Mini Page Layout
Role settings
tasks scheduled calendar events

49. When you configure search settings for your organization - the new value...
not enforced
Summary or matrix (with at least one level of grouping)
must be between 5 and 50
Custom forecasting

50. Software-as-a-service (SaaS) model
Field level security
Accounts to Opportunities - or Contacts to Cases
Basically - the Gmail model - all you data is stored on servers
Adding a user to the sales team group