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Test your basic knowledge |
Salesforce Certification
Start Test
Study First
Subjects
:
certifications
,
salesforce
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A record of contact with customer support. A customer is reporting a problem or asking a question.
Accounts - Contacts - Leads - Solutions - and Custom objects
make a field required
Tabular reports
Case
2. Field level security cannot be used to...
the new label value
List view
make a field required
Rules and the use of Email Templates
3. Why do you create a web tab?
API
based on their profile
Case queue
To display extended web content on SF window
4. List the type of case queues commonly used by call centers.
The user is not able to edit it because it is read-only
Skill requirements - Product categories - Customer types - Service levels
YEAR(date_c) =YEAR(today())
Gets assigned to lead owner's territory
5. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
able to upgrade to other version
Automated rules
Salesforce ID
6. ____________ is available for custom fiscal years.
be shared
Custom forecasting
To use Case Queues to manage Cases
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
7. Custom summary formula on report...
Objects on managed packages
the new label value
system administrator
references another summary formula
8. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
User setting
log in to SFDC Profile
Case
9. A lead has been converted. Where can we find the campaigns associated with it?
Opportunity campaign related list - Contact campaign related list
Case queue
Salesforce ID
Accounts - Contacts - Leads - Solutions - and Custom objects
10. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
One solution field
tasks scheduled calendar events
csv files
11. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
User setting
Field level security
web-to-lead
The Marketing User profile
12. If territory management is enabled for your organization and a lead is converted - how does it get assigned?
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on line
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13. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
Read-Only
There is only one record type in person account - There is no contact related list in person account
500
14. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
make a field required
std price book or a price book
denied
The user loses all unsaved data after terminating the session
15. Allows you to define different sets of picklist values for both standard and custom picklist.
controlling field for a dependent field
To display extended web content on SF window
Field level security
Rcord type
16. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
5 MB
be shared
Automated rules
17. The account owner - opportunit owners - and case owners...
Google adwords
can be different users
components of a profile
View the account - Edit the account
18. As a ________________ you can create page layout in the console and assign it to profiles.
Adding a user to the sales team group
system administrator
1
to a case
19. What can a user do an account record that has been manually shard read/write with him/her?
Standard Field
Components of the Console Tab
Accounts - Contacts - Leads - Solutions - and Custom objects
View the account - Edit the account
20. Which information not captured on user record in Salesforce?
same access to the document
Default Locale - Default Language - Default Time Zone
Hire Date
not dependent fields
21. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Standard users
Rules and the use of Email Templates
Summary or matrix (with at least one level of grouping)
folder access level
22. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
300
Google
Summary or matrix (with at least one level of grouping)
23. What is Salesforce?
IP address is unknown
log in to SFDC Profile
Salesforce and Marketing Automation - Customer Support Management
custom multi select picklist
24. Partner Portal: Users login to the web portal rather than through the...
Case
salesforce.com portal
the recycle bin
many to many
25. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
View all data
Fiscal year - Licenses - Language - locale - time zones
All users
26. How does the Import Wizard perform matching when updating records?
use everywhere rule
Hire date
Salesforce ID
Google
27. What does a company profile contain?
Account - Contacts - Opportunities
Case
Fiscal year - Licenses - Language - locale - time zones
forecast role hierarchy
28. In order to implement more than one business process - ____________must also be implemented.
1 day
Standard users
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
multiple record types
29. Create ads that display on search engines is possible in SFDC using...
Components of the Console Tab
Salesforce ID
Google
summary and matrix reports
30. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
Summary or matrix (with at least one level of grouping)
Campaign Member or Contact Role
4k
31. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
version control capabilities
using the custom summary field
500
make a field required
32. Sharing rule: ________ that grant access to groups of users.
Download AppExchange Packages
make a field required
Automated rules
250
33. When a case is deleted - following are deleted except
Salesforce and Marketing Automation - Customer Support Management
Manage public documents
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Case tasks
34. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
To use Case Queues to manage Cases
able to delete accounts
Territory Management
dashboard components
35. Users with access to opportunities as sales team members cannot...
Master-detail - many-to-many - lookup - hierarchical
User setting
Marketing -Call Center
extend sharing for those records
36. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Profile
The email address of the user whose identify is being confirmed.
Ideas
The user is not able to edit it because it is read-only
37. An online form to capture lead information - Email template response content published on your web site.
500
Custom objects - Field level security
web-to-lead
Case
38. A workflow alert cannot be tracked...
Edit on solution
in activity history
Rules and the use of Email Templates
Google
39. A _____________ cannot be the controlling field for a dependent field.
conditional highlighting
custom multi select picklist
As short as a day and as long as a forever
All organization data
40. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
web-to-lead
Profile
Unlimited
Manage public documents
41. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Case Auto-Response Rule
able to delete accounts
Salesforce ID
50000
42. Personal tags cannot...
be shared
4000
your organization's workflow
Campaign Member or Contact Role
43. Which one of these may be a controlling field and a dependent field?
Custom picklist
Metric - table - gauge - chart - S-Control - VF page
csv files
summary and matrix
44. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Campaign Member or Contact Role
using the custom summary field
the record is saved/updated
Profile controls
45. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Summary and table
Case
Salesforce and Marketing Automation - Customer Support Management
46. Calendar and Task Activities are both...
Elements within a Page Layout
tasks scheduled calendar events
use everywhere rule
Force.com
47. Name three sources from which cases can be created.
Marketing User
dashboard components
Call Support - Call Sales - Log a case online - Email Support
make a field required
48. Recycle bin houses deleted data for...
Case
30 days
Lead - Contact - Solution
denied
49. What is the role of Primary Object when creating custom report types?
able to upgrade to other version
Google
Manage Letterheads - Manage Public Templates - Edit HTML Templates
To let the user select values in the view picklist
50. You can create _____________ directly from the csv import file.
make a field required
View the account - Edit the account
use everywhere rule
parent.child relationships