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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Tabular reports
None of the users
List view

2. Name three settings on the Company Information page that administrators can edit.
Workflows
Default Locale - Default Language - Default Time Zone
Adding a user to the sales team group
None of the users

3. You can use conditional highlighting for which types of reports?
summary and matrix reports
Export to excel
Basically - the Gmail model - all you data is stored on servers
Case tasks

4. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
using the custom summary field
Skill requirements - Product categories - Customer types - Service levels
controlling field for a dependent field
Components of the Console Tab

5. The documents tab does not contain...
User setting
Edit on solution
using the custom summary field
version control capabilities

6. If the data validation at web to lead form fails - who will get the error report?
an error report after the loading
The designated weblead owner gets an email
Hire Date
link to report

7. ____________ is not available for printable lists
a campaign member
Manage Letterheads - Manage Public Templates - Edit HTML Templates
csv files
Export to excel

8. Name the standard applications in the list.
the record is saved/updated
cause data loss
Elements within a Page Layout
Marketing -Call Center

9. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
Read-Only
Case Auto-Response Rule
summary and matrix reports

10. The ____________ is a custom field that aggregates child record information in to the parent record.
Salesforce ID
Custom picklist
1
rollup summary field

11. As an admin - you can schedule regular data imports...
5 MB
using the data loader
number from percentage
the Professional Edition

12. Two options for restricting access via IP Ranges
Contacts
Salesforce CRM workflow
different types of sharing rules
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

13. Custom summary formulas are...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
calculations on summary fields
before it is saved in Salesforce
250

14. Managed package is always...
before it is saved in Salesforce
able to upgrade to other version
salesforce.com portal
Line

15. How many roles can you create for your org?
Permissions
routed to a default lead creator via email
500
Marketing User

16. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Workflow rules
Sales Cloud
List view

17. You can map a custom lead field...
to a case
parent.child relationships
None of the users
summary and matrix

18. The # of business hours that can be set for the organization to operate
500
Unlimited
references another summary formula
Forecasts

19. What is true about managed packages?
To use the campaign import wizards
They are upgradeable
Profile
Custom summary and matrix reports

20. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
Case Escalation Rule
the recycle bin
system administrator

21. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Account - Contacts - Opportunities
Rules and the use of Email Templates
your organization's workflow
able to delete accounts

22. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
own a record and not see it
To use Case Queues to manage Cases

23. We cannot create sharing rules on...
Sales Team Role
many to many
objects in a managed package
Rules and the use of Email Templates

24. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
Create on solution
The user is not able to edit it because it is read-only
System Administrator
All organization data

25. What data can you export out of SFDC?
dashboard components
objects in a managed package
30 days
All organization data

26. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
conditional highlighting
own a record and not see it
To use Case Queues to manage Cases
40

27. You can map a single column from the csv file to...
anyone in the team
multiple fields in SFDC
your organization's workflow
can be different users

28. How does the Import Wizard perform matching when updating records?
Salesforce ID
Call Support - Call Sales - Log a case online - Email Support
Download AppExchange Packages
Field level security

29. To edit opportunity permission - where would you make the change?
5 MB
a campaign member
Unlimited
Profile

30. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Contract Manager
Components of the Console Tab

31. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
250
not dependent fields
Solution Manager

32. Specifying a "running user" in dashboard means...
except Campaign
Any user can view all records that the running user role can view
same access to the document
The running user does not have access to the dashboard folder

33. The administrator wants to track data over a period of time. Which graph would he use?
can be different users
Line
The Marketing User profile
Salesforce CRM workflow

34. You can map a custom lead field to only one of the following objects at a single instance
A running user
Profile
Account - Contacts - Opportunities
own a record and not see it

35. A person account is different from a business account because...
5 MB
Google
There is only one record type in person account - There is no contact related list in person account
Components of the Console Tab

36. Standard User Permissions + can manage published solutions + can manage solution categories
no limits
Campaign Member or Contact Role
Accounts to Opportunities - or Contacts to Cases
Solution Manager

37. Can view - edit and delete their own records
extend sharing for those records
Basically - the Gmail model - all you data is stored on servers
Standard User
Case

38. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
extend sharing for those records
dashboard components
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

39. Applications are built on which platform?
Force.com
The running user does not have access to the dashboard folder
many to much
extend sharing for those records

40. Allows you to define different sets of picklist values for both standard and custom picklist.
To display extended web content on SF window
Call Support - Call Sales - Log a case online - Email Support
Role settings
Rcord type

41. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
They are upgradeable
To let the user select values in the view picklist
own a record and not see it
territory management

42. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
to a case
Workflow rules
All users

43. You can then associate each business process with one or more record types and make it available to users...
based on their profile
cause data loss
User setting
Use cases for Case Hierarchies

44. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
System Administrator profile and Marketing User Profile (import Leads)
None of the users
Case tasks
Permissions

45. You need which permission to specify a running user other than yourself?
used on an oppy
View all data
Accounts to Opportunities - or Contacts to Cases
View the account - Edit the account

46. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Elements within a Page Layout
Components of the Console Tab
3 or more hours per day

47. Page layouts are assigned to users based on...
log in to SFDC Profile
Role settings
Hire date
A running user

48. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Sales Cloud
Create a report
lead assignment rule
rollup summary field

49. Super User - Can customize and administer the application
other formula fields
Configure the settings and rules for Case processing - including Business Hours - and Escalation
System Administrator
not enforced

50. ______________ will not give access to opportunity records that was previously a restricted account.
Tabular reports
use everywhere rule
Adding a user to the sales team group
link to report

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Salesforce Certification

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