Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. List Dashboard component types






2. Which graphs rely on grand total for dashboards?






3. If using customizable forecasting - there is a seperate...






4. The system ___________ std lead fields to standard account - contact - and oppy fields.






5. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






6. If territory management is enabled for your organization and a lead is converted - how does it get assigned?






7. While scheduling an email reports user specifies all except...






8. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






9. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






10. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






11. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






12. If the data validation at web to lead form fails - who will get the error report?






13. Available out of box - cannot be deleted (You can change the label name).






14. ____________ is not available for printable lists






15. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






16. In list view enhancements - users cannot export list results to...






17. You can create _____________ directly from the csv import file.






18. Users can _____________ from the sidebar and advanced search






19. Inline editing updates the field when...






20. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






21. Give an example of where a junction object is used between standard objects.






22. What is the number of values allowed in dependent pick list?






23. A custom lead field can be mapped to...






24. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






25. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






26. List the type of case queues commonly used by call centers.






27. A custom summary formula cannot reference ____________ in an object.






28. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






29. What can a user do an account record that has been manually shard read/write with him/her?






30. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






31. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






32. Who can import data for all users?






33. Charts - Tables - Metrics - Gauge






34. Allows you to define different sets of picklist values for both standard and custom picklist.






35. You can map a custom lead field...






36. A record of contact with customer support. A customer is reporting a problem or asking a question.






37. How would an administrator modify lookup records in a console layout?






38. Sharing rule: ________ that grant access to groups of users.






39. You need which permission to specify a running user other than yourself?






40. What does a company profile contain?






41. You can then associate each business process with one or more record types and make it available to users...






42. Campaigns and opportunities have a _____________ relationship.






43. Field level security cannot be used to...






44. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






45. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






46. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






47. When a case is deleted - following are deleted except






48. Personal tags cannot...






49. How many lead assignment rules can be active at one time?






50. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?