Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Field level security cannot be used to...
own a record and not see it
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Profile
make a field required

2. A public group is a grouping of all except...
calculations on summary fields
Queue
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
link to report

3. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Read-Only
the recycle bin

4. You need which permission to specify a running user other than yourself?
Standard Field
System Administrator profile and Marketing User Profile (import Leads)
View all data
Case Auto-Response Rule

5. A workflow alert cannot be tracked...
in activity history
Metric - table - gauge - chart - S-Control - VF page
Role settings
an error report after the loading

6. Record types are not available in...
the Professional Edition
components of a profile
Google
custom multi select picklist

7. Who can view a campaign in SFDC?
One solution field
used on an oppy
All users of SFDC who have access to campaigns objects
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

8. While scheduling an email reports user specifies all except...
folder access level
link to report
one language at a time
Manage public documents

9. What is true about look up relationships?
To use Case Queues to manage Cases
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Edit and Read opportunity
not enforced

10. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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11. The documents tab does not contain...
version control capabilities
routed to a default lead creator via email
Campaign Member or Contact Role
Opportunity campaign related list - Contact campaign related list

12. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Solution Manager
denied
Master-detail - many-to-many - lookup - hierarchical
Edit on solution

13. Opportunities and quotes are a part of which cloud?
Sales Cloud
Force.com
Tabular reports
salesforce.com portal

14. How does the Import Wizard perform matching when updating records?
Salesforce ID
Objects on managed packages
IP address is unknown
The Marketing User profile

15. The size limit for documents uploaded is...
Page layouts
50000
5 MB
Case queue

16. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Mini Page Layout
To use the campaign import wizards
Workflows
The user is not able to edit it because it is read-only

17. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
own a record and not see it
automatically maps
many to much

18. You must create the business process before creating record types for each of these objects...
To let the user select values in the view picklist
automatically maps
build a custom forecast for the same
except Campaign

19. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
routed to a default lead creator via email
able to delete accounts
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Page layouts

20. Software-as-a-service (SaaS) model
Basically - the Gmail model - all you data is stored on servers
Custom picklist
Tabular reports
Adding a user to the sales team group

21. The system ___________ std lead fields to standard account - contact - and oppy fields.
300
log in to SFDC Profile
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
automatically maps

22. What can a user do an account record that has been manually shard read/write with him/her?
Custom forecasting
be shared
except Campaign
View the account - Edit the account

23. Give an example of a one-to many relationship between standard objects.
All users of SFDC who have access to campaigns objects
Contract Manager
Accounts to Opportunities - or Contacts to Cases
Campaign Member or Contact Role

24. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Page layouts
your organization's workflow
lead assignment rule
All organization data

25. You can then associate each business process with one or more record types and make it available to users...
custom multi select picklist
reportable
based on their profile
Hire Date

26. Sharing rules can be formed on the following except...
Objects on managed packages
automatically maps
5 MB
Download AppExchange Packages

27. List the type of case queues commonly used by call centers.
Objects on managed packages
Skill requirements - Product categories - Customer types - Service levels
One solution field
1

28. Page Layout - Field level security - Record Types
Contacts
When a Lead is converted
components of a profile
Edit on solution

29. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
As short as a day and as long as a forever
Use cases for Email-to-Case
Case tasks
Read-Only

30. Sharing rule: ________ that grant access to groups of users.
upgrade a managed application
Difference between workflow rule and workflow approval process
Insert - update - upsert - delete
Automated rules

31. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
5 MB
version control capabilities
Rules and the use of Email Templates
Manage public documents

32. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
must be between 5 and 50
There is only one record type in person account - There is no contact related list in person account
extend sharing for those records
Edit on solution

33. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Custom picklist
Show details and add events

34. Create and manage letterheads and email templates
Google adwords
Permissions
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Accounts to Opportunities - or Contacts to Cases

35. Show up to 2000 records in the record count display - Print up to 1000 records in print view
As short as a day and as long as a forever
300
List view
Difference between workflow rule and workflow approval process

36. Where would you make changes in order to make default tabs visible?
User setting
be shared
the level of visibility
Workflows

37. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Opportunity campaign related list - Contact campaign related list
Any user can view all records that the running user role can view
Sales Team Role
Sales Cloud

38. How many Editions are there in SFDC?
Rules and the use of Email Templates
5
link to report
3 or more hours per day

39. The size limit for documents uploaded is...
your organization's workflow
The user is not able to edit it because it is read-only
Territory Management
5 MB

40. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
Summary and table
other formula fields
Forecasts

41. Types of relationships that can exist between objects
All users of SFDC who have access to campaigns objects
Master-detail - many-to-many - lookup - hierarchical
All organization data
Use cases for Web-to-Case

42. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
make a field required
Business Hours
Custom objects - Field level security
Edit and Read opportunity

43. What can stop a scheduled report-dashboard run?
cause data loss
The running user does not have access to the dashboard folder
3
Automated rules

44. Which of these are inherited from objects on homepage in a console layout?
the recycle bin
lead conversion
4k
Custom objects - Field level security

45. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
different types of sharing rules
Rcord type
multiple record types

46. When is a custom object created?
To capture unique data of the business
All organization data
List view
previously approved process

47. What data can you export out of SFDC?
All organization data
Workflow rules
Use cases for Email-to-Case
Show details and add events

48. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
Download AppExchange Packages
Rcord type
the level of visibility

49. Author and the owner do not have the...
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Ideas
same access to the document
30 days

50. You can create _____________ directly from the csv import file.
parent.child relationships
5 MB
Edit on solution
Summary and table