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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Error on failed web to lead validation is...
Opportunity campaign related list - Contact campaign related list
routed to a default lead creator via email
Queue
number from percentage

2. Standard picklist fields can be controlling fields but...
Sales Cloud
not dependent fields
The Marketing User check box on the user profile page
As short as a day and as long as a forever

3. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
Create on solution
Gets assigned to lead owner's territory
To capture unique data of the business

4. What can a user do an account record that has been manually shard read/write with him/her?
300
The user loses all unsaved data after terminating the session
500
View the account - Edit the account

5. What information in the user record cannot be captured without a custom field?
5 MB
Default Locale - Default Language - Default Time Zone
Hire date
Export to excel

6. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
Use cases for Email-to-Case
Standard Field
Components of the Console Tab

7. Opportunities and quotes are a part of which cloud?
Sales Cloud
lead conversion
None of the users
custom multi select picklist

8. Can only view records
User can log out all unsaved data is lost
Read-Only
automatically maps
except Campaign

9. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
parent.child relationships
own a record and not see it
use everywhere rule

10. You can map a single column from the csv file to...
multiple fields in SFDC
Sales Cloud
Case Auto-Response Rule
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

11. If a standard object is renamed - the reports are renamed based on...
the new label value
All organization data
None of the users
own a record and not see it

12. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
The Marketing User profile
300
Line

13. Inline editing updates the field when...
the record is saved/updated
Custom objects - Field level security
Case Escalation Rule
multiple fields in SFDC

14. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Custom picklist
in activity history
The user loses all unsaved data after terminating the session
build a custom forecast for the same

15. To edit opportunity permission - where would you make the change?
YEAR(date_c) =YEAR(today())
number from percentage
There is only one record type in person account - There is no contact related list in person account
Profile

16. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
Manage public documents
Use cases for Case Hierarchies
denied

17. A role controls __________ that users have to an organization's data.
5 MB
same access to the document
Custom picklist
the level of visibility

18. Allows you to define different sets of picklist values for both standard and custom picklist.
The user is not able to edit it because it is read-only
Mini Page Layout
Fiscal year - Licenses - Language - locale - time zones
Rcord type

19. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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20. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
Force.com
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
The designated weblead owner gets an email

21. Records in _____________ do not count against your organization's storage limits.
Create on solution
an error report after the loading
Tabular reports
the recycle bin

22. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
not enforced
System Administrator
different types of sharing rules

23. You can create _____________ directly from the csv import file.
upgrade a managed application
parent.child relationships
Case Escalation Rule
300

24. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
previously approved process
use everywhere rule
Case tasks

25. May be used to group related cases - or to split one case into many different parts.
Custom picklist
300
make a field required
Use cases for Case Hierarchies

26. Where do active currencies live?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
They are upgradeable
Any user can view all records that the running user role can view
not dependent fields

27. Salesforce for Microsoft Outlook is which type of client?
API
Marketing -Call Center
multiple fields in SFDC
csv files

28. Which one of these may be a controlling field and a dependent field?
many to much
3
Custom picklist
objects in a managed package

29. Picklist dependency rules are __________ during import.
Summary and table
the level of visibility
not enforced
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

30. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
link to report
500
Profile
based on their profile

31. In list view enhancements - users cannot export list results to...
Sales Cloud
to a case
csv files
5 MB

32. Sharing rules can be formed on the following except...
Objects on managed packages
lead conversion
5 MB
Difference between workflow rule and workflow approval process

33. Give an example of a one-to many relationship between standard objects.
Accounts to Opportunities - or Contacts to Cases
Case Auto-Response Rule
4000
Difference between workflow rule and workflow approval process

34. What is the use of campaign influence feature on oportunities?
Accounts - Contacts - Leads - Solutions - and Custom objects
one language at a time
Accounts to Opportunities - or Contacts to Cases
Give a list of campaigns that influenced the user

35. How many roles can you create for your org?
1
500
own a record and not see it
Custom Field

36. Business process is available in following objects: _______________
As short as a day and as long as a forever
Lead - Contact - Solution
based on their profile
other formula fields

37. Author and the owner do not have the...
1
forecast role hierarchy
same access to the document
routed to a default lead creator via email

38. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
The user loses all unsaved data after terminating the session
Tabular reports
Download AppExchange Packages
To use Case Queues to manage Cases

39. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Metric and gauge
Case Auto-Response Rule
Custom objects - Field level security
Elements within a Page Layout

40. Page Layout - Field level security - Record Types
components of a profile
Custom picklist
many to much
300

41. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
based on their profile
Download AppExchange Packages

42. Your recycle bin record limit is _____times the MBs in your general storage
Solutions - Accounts - Opportunities
250
tasks scheduled calendar events
active assignment rules

43. What is the salesforce Console?
except Campaign
A tab that combines a list view and related records into one screen with different frames.
Profile
YEAR(date_c) =YEAR(today())

44. When a case is deleted - following are deleted except
csv files
Read-Only
Case tasks
There is only one record type in person account - There is no contact related list in person account

45. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
The user is not able to edit it because it is read-only
Queue
300

46. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Summary or matrix (with at least one level of grouping)
Field level security
web-to-lead
own a record and not see it

47. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
500
Set thresholds for report analysis
Show details and add events
User can log out all unsaved data is lost

48. If the data validation at web to lead form fails - who will get the error report?
territory management
Page layouts
User setting
The designated weblead owner gets an email

49. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
before it is saved in Salesforce
Salesforce CRM workflow
3
other formula fields

50. It is possible for a user to...
Master-detail - many-to-many - lookup - hierarchical
Business Hours
own a record and not see it
Create on solution

Can you answer 50 questions in 15 minutes?

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Salesforce Certification

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