Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the number of values allowed in dependent pick list?






2. The maximum number of values allowed in a controlling field.






3. A custom summary formula cannot reference ____________ in an object.






4. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






5. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






6. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






7. Standard User Permissions + can manage published solutions + can manage solution categories






8. You can customize Profile to restrict users' ability to...






9. Personal tags cannot...






10. In order to implement more than one business process - ____________must also be implemented.






11. You can use _______________ for summary and matrix reporting only.






12. Custom summary formulas are...






13. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






14. Who can view campaigns?






15. You can import only ___________ per CSV file.






16. Permission to add a category to a solution require which permission






17. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






18. Record types are not available in...






19. How many Editions are there in SFDC?






20. While scheduling an email reports user specifies all except...






21. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






22. Which one of these may be a controlling field and a dependent field?






23. What does a company profile contain?






24. What is true about managed packages?






25. What is the role of Primary Object when creating custom report types?






26. How would an administrator modify lookup records in a console layout?






27. A person account is different from a business account because...






28. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






29. You can map a custom lead field...






30. May be used to group related cases - or to split one case into many different parts.






31. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






32. Users with access to opportunities as sales team members cannot...






33. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






34. Create and manage letterheads and email templates






35. Custom summary formula on report...






36. You can create _____________ directly from the csv import file.






37. ____________ is available for custom fiscal years.






38. A workflow alert cannot be tracked...






39. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






40. What can stop a scheduled report-dashboard run?






41. Can view - edit and delete their own records






42. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






43. As an admin - you can schedule regular data imports...






44. Charts - Tables - Metrics - Gauge






45. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






46. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






47. A lookup field relationship...






48. Show up to 2000 records in the record count display - Print up to 1000 records in print view






49. When you configure search settings for your organization - the new value...






50. You can map a custom lead field to only one of the following objects at a single instance