Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can modify the contents of a folder if the ______________ is set to read/write.
Mini Page Layout
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
folder access level
All users

2. ______________ will not give access to opportunity records that was previously a restricted account.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Adding a user to the sales team group
Case tasks
Campaign Member or Contact Role

3. To edit opportunity permission - where would you make the change?
Profile
territory management
5
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

4. Reports that must be used to create dashboard components.
Custom summary and matrix reports
IP address is unknown
summary and matrix reports
active assignment rules

5. Which of the following does not need business process?
Workflows
YEAR(date_c) =YEAR(today())
search for public tags
Contacts

6. Changing the data type of an existing custom field can cause data loss while changing to...
active assignment rules
using the data loader
Fiscal year - Licenses - Language - locale - time zones
number from percentage

7. Can only view records
Custom Field
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Read-Only
1

8. Can view - edit and delete their own records
Standard User
Solution Manager
link to report
Custom Field

9. The create new folder link will only be visible to users with which permission?
4000
Manage public documents
Read-Only
Opportunity campaign related list - Contact campaign related list

10. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
before it is saved in Salesforce
folder access level
Field level security
1 day

11. Users with access to opportunities as sales team members cannot...
automatically maps
extend sharing for those records
Rules and the use of Email Templates
parent.child relationships

12. Standard User Permissions + can edit - approve - activate and delete contracts
make a field required
YEAR(date_c) =YEAR(today())
Contract Manager
different types of sharing rules

13. You can create _____________ directly from the csv import file.
Campaign Member or Contact Role
Standard Field
API
parent.child relationships

14. Custom summary formula on report...
Give a list of campaigns that influenced the user
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
To display extended web content on SF window
references another summary formula

15. A custom lead field can be mapped to...
One solution field
1
Google
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

16. Where would you make changes in order to make default tabs visible?
lead conversion
User setting
able to upgrade to other version
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

17. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Summary or matrix (with at least one level of grouping)
Field level security
500
cause data loss

18. What is the number of values allowed in dependent pick list?
Contract Manager
search for public tags
300
summary and matrix reports

19. What can a user do an account record that has been manually shard read/write with him/her?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Use cases for Email-to-Case
forecast role hierarchy
View the account - Edit the account

20. You can delete the _____________ that is on an oppy.
Page layouts
std price book or a price book
Solutions - Accounts - Opportunities
To let the user select values in the view picklist

21. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
objects in a managed package
summary and matrix
other formula fields
build a custom forecast for the same

22. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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23. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
To use Case Queues to manage Cases
Use cases for Web-to-Case
Role settings

24. Dated exchange rates can be set in the time range of...
Unlimited
Use cases for Case Hierarchies
Components of the Console Tab
As short as a day and as long as a forever

25. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Google
Case queue
View the account - Edit the account
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

26. Conditional highlighting is used only in...
conditional highlighting
summary and matrix
The Marketing User profile
The designated weblead owner gets an email

27. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
View the account - Edit the account
To use a Case Assignment
To display extended web content on SF window
extend sharing for those records

28. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
Insert - update - upsert - delete
Skill requirements - Product categories - Customer types - Service levels
version control capabilities

29. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
4000
system administrator
All organization data
The user is not able to edit it because it is read-only

30. What data can you export out of SFDC?
All organization data
anyone in the team
components of a profile
Salesforce and Marketing Automation - Customer Support Management

31. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
links two objects together
To use Case Queues to manage Cases
Standard Field
300

32. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Profile controls
reportable
anyone in the team

33. How would an administrator modify lookup records in a console layout?
must be between 5 and 50
different types of sharing rules
the recycle bin
Mini Page Layout

34. When is a custom object created?
To capture unique data of the business
To use the campaign import wizards
Case
controlling field for a dependent field

35. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
40
Set thresholds for report analysis
delete the field

36. Record types are not available in...
Metric and gauge
the Professional Edition
Sales Cloud
except Campaign

37. Determines the level of access to the dashboard data
Tabular reports
3
A running user
Automated rules

38. List Dashboard component types
make a field required
Any user can view all records that the running user role can view
View all data
Metric - table - gauge - chart - S-Control - VF page

39. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
controlling field for a dependent field
version control capabilities
Difference between workflow rule and workflow approval process
Case queue

40. A person account is different from a business account because...
not enforced
own a record and not see it
Profile
There is only one record type in person account - There is no contact related list in person account

41. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
Use cases for Case Hierarchies
User can log out all unsaved data is lost
Hire Date

42. Name three benefits of the cloud computing model.
Give a list of campaigns that influenced the user
Case Escalation Rule
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Case

43. Name the standard applications in the list.
Use cases for Case Hierarchies
Marketing -Call Center
Edit on solution
lead conversion

44. A delegated approver can revoke a...
Lead - Contact - Solution
Solutions - Accounts - Opportunities
30 days
previously approved process

45. A role controls __________ that users have to an organization's data.
the level of visibility
web-to-lead
Elements within a Page Layout
Queue

46. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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47. Business process is available in following objects: _______________
To use a Case Assignment
Manage public documents
anyone in the team
Lead - Contact - Solution

48. What is the role of Primary Object when creating custom report types?
Use cases for Case Hierarchies
To let the user select values in the view picklist
Campaign Member or Contact Role
40

49. You can map a single column from the csv file to...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
multiple fields in SFDC
custom multi select picklist
250

50. You can then associate each business process with one or more record types and make it available to users...
Case tasks
based on their profile
To use the campaign import wizards
3