Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Record types are not available in...






2. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






3. It is possible for a user to...






4. What is true about look up relationship?






5. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






6. A lead has been converted. Where can we find the campaigns associated with it?






7. Campaigns and opportunities have a _____________ relationship.






8. During a lead import - you can choose to enable ___________ as part of the import.






9. Name three benefits of the cloud computing model.






10. You can delete the _____________ that is on an oppy.






11. How many Editions are there in SFDC?






12. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






13. As an admin - you can schedule regular data imports...






14. A workflow alert cannot be tracked...






15. The maximum number of values allowed in a controlling field.






16. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






17. Give an example of where a junction object is used between standard objects.






18. The size limit for documents uploaded is...






19. Available out of box - cannot be deleted (You can change the label name).






20. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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21. The size limit for documents uploaded is...






22. Determines the level of access to the dashboard data






23. You can create _____________ directly from the csv import file.






24. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






25. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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26. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






27. How would an administrator modify lookup records in a console layout?






28. Users with access to opportunities as sales team members cannot...






29. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






30. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






31. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






32. Show up to 2000 records in the record count display - Print up to 1000 records in print view






33. An online form to capture lead information - Email template response content published on your web site.






34. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






35. What is true about managed packages?






36. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






37. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






38. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.






39. A custom lead field can be mapped to...






40. Recycle bin houses deleted data for...






41. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






42. You can import only ___________ per CSV file.






43. Sharing rule: ________ that grant access to groups of users.






44. Reports that must be used to create dashboard components.






45. ______________ will not give access to opportunity records that was previously a restricted account.






46. Which information not captured on user record in Salesforce?






47. A delegated approver can revoke a...






48. Custom fiscal year works on a define once and...






49. The data loader can load all objects - including custom objects - It generates...






50. Error on failed web to lead validation is...