Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Super User - Can customize and administer the application






2. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






3. If the lead has a record type - the default record type of the new owner is assigned to records created during...






4. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.






5. The account owner - opportunit owners - and case owners...






6. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






7. Users can _____________ from the sidebar and advanced search






8. You can create _____________ directly from the csv import file.






9. What can stop a scheduled report-dashboard run?






10. Which information not captured on user record in Salesforce?






11. A _____________ cannot be the controlling field for a dependent field.






12. Conditional formatting is available for...






13. Software-as-a-service (SaaS) model






14. Name three benefits of the cloud computing model.






15. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






16. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






17. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






18. How would an administrator modify lookup records in a console layout?






19. Permission to add a category to a solution require which permission






20. ____________ is not available for printable lists






21. Field level security cannot be used to...






22. Name three sources from which cases can be created.






23. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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24. Create ads that display on search engines is possible in SFDC using...






25. What is the role of Primary Object when creating custom report types?






26. Which one of these may be a controlling field and a dependent field?






27. Users with access to opportunities as sales team members cannot...






28. The system ___________ std lead fields to standard account - contact - and oppy fields.






29. ____________ is available for custom fiscal years.






30. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






31. The maximum # of time trigger actions






32. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






33. The size limit for documents uploaded is...






34. Give an example of where a junction object is used between standard objects.






35. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






36. Inline editing updates the field when...






37. Name three settings on the Company Information page that administrators can edit.






38. To edit opportunity permission - where would you make the change?






39. Changing the data type of an existing custom field can cause data loss while changing to...






40. An account team can be added by all except...






41. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






42. What is Salesforce?






43. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






44. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






45. What does a company profile contain?






46. Campaigns and opportunities have a _____________ relationship.






47. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).






48. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






49. Salesforce for Microsoft Outlook is which type of client?






50. You can map a custom lead field to only one of the following objects at a single instance