Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A role has a ________ relationship with users.






2. You can modify the contents of a folder if the ______________ is set to read/write.






3. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






4. Personal tags cannot...






5. Dated exchange rates can be set in the time range of...






6. A role controls __________ that users have to an organization's data.






7. It is possible for a user to...






8. The # of business hours that can be set for the organization to operate






9. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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10. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






11. Name three benefits of the cloud computing model.






12. Can view - edit and delete their own records






13. Show up to 2000 records in the record count display - Print up to 1000 records in print view






14. Who can import data for all users?






15. If the data validation at web to lead form fails - who will get the error report?






16. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






17. The system ___________ std lead fields to standard account - contact - and oppy fields.






18. Applications are built on which platform?






19. We cannot create sharing rules on...






20. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






21. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.






22. The create new folder link will only be visible to users with which permission?






23. What is the role of Primary Object when creating custom report types?






24. All existing custom objects that were previously deployed will still be deployed when you....






25. Standard User Permissions + can manage published solutions + can manage solution categories






26. The maximum # of time trigger actions






27. An account team can be added by all except...






28. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm






29. What is true about look up relationships?






30. You can import only ___________ per CSV file.






31. Changing the data type of an existing custom field can cause data loss while changing to...






32. Record types are used to implement custom business processes by associating them to specific






33. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.






34. When is it appropriate to use the Import Wizard vs. the Data Loader?






35. Conditional formatting is available for...






36. Name three sources from which cases can be created.






37. Give an example of where a junction object is used between standard objects.






38. The size limit for documents uploaded is...






39. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






40. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






41. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






42. What is conditional highlighting for reports?






43. Page layouts are assigned to users based on...






44. If the lead has a record type - the default record type of the new owner is assigned to records created during...






45. Users can _____________ from the sidebar and advanced search






46. Which of the following does not need business process?






47. You can use conditional highlighting for which types of reports?






48. Give an example of a one-to many relationship between standard objects.






49. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






50. List the type of case queues commonly used by call centers.