Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Territory Management
Case Auto-Response Rule
link to report
To use the campaign import wizards

2. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Campaign Member or Contact Role
denied
log in to SFDC Profile
Manage Letterheads - Manage Public Templates - Edit HTML Templates

3. Where do active currencies live?
make a field required
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Page layouts
Force.com

4. A custom multi-select pick list cannot be a...
active assignment rules
controlling field for a dependent field
build a custom forecast for the same
500

5. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Export to excel
Business Hours
When a Lead is converted
the record is saved/updated

6. What is the salesforce Console?
As short as a day and as long as a forever
Case queue
4000
A tab that combines a list view and related records into one screen with different frames.

7. _____________can import a maximum of 500 account records in a session.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
The designated weblead owner gets an email
Value is always required
Standard users

8. How many Editions are there in SFDC?
the level of visibility
All users of SFDC who have access to campaigns objects
Role settings
5

9. What is true about look up relationships?
Custom Field
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Any user can view all records that the running user role can view

10. Records in _____________ do not count against your organization's storage limits.
Salesforce ID
custom multi select picklist
the recycle bin
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

11. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
delete the field
Opportunity campaign related list - Contact campaign related list
one language at a time
cause data loss

12. You can map a custom lead field...
one language at a time
link to report
to a case
Mini Page Layout

13. Your recycle bin record limit is _____times the MBs in your general storage
250
Summary or matrix (with at least one level of grouping)
Ideas
lead conversion

14. You can use _______________ for summary and matrix reporting only.
Sales Team Role
based on their profile
Default Locale - Default Language - Default Time Zone
conditional highlighting

15. You can create _____________ directly from the csv import file.
1 day
Use cases for Email-to-Case
previously approved process
parent.child relationships

16. Standard objects examples
Solutions - Accounts - Opportunities
Any user can view all records that the running user role can view
Google
All organization data

17. What can a user do an account record that has been manually shard read/write with him/her?
except Campaign
Use cases for Email-to-Case
The user loses all unsaved data after terminating the session
View the account - Edit the account

18. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
can be different users
Difference between workflow rule and workflow approval process
Rcord type
All users of SFDC who have access to campaigns objects

19. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
forecast role hierarchy
User can log out all unsaved data is lost
references another summary formula

20. We cannot create sharing rules on...
They are upgradeable
build a custom forecast for the same
objects in a managed package
Page layouts

21. Available out of box - cannot be deleted (You can change the label name).
Standard Field
search for public tags
Profile
Basically - the Gmail model - all you data is stored on servers

22. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
can be different users
Salesforce CRM workflow
Show details and add events
All organization data

23. A person account is different from a business account because...
Manage public documents
Salesforce ID
There is only one record type in person account - There is no contact related list in person account
List view

24. How many roles can you create for your org?
500
They are upgradeable
Adding a user to the sales team group
parent.child relationships

25. You can then associate each business process with one or more record types and make it available to users...
based on their profile
The Marketing User profile
Show details and add events
Configure the settings and rules for Case processing - including Business Hours - and Escalation

26. If the lead has a record type - the default record type of the new owner is assigned to records created during...
To use a Case Assignment
lead conversion
Case tasks
User can log out all unsaved data is lost

27. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Contacts
Hire date
Force.com

28. Which of the following does not need business process?
Salesforce and Marketing Automation - Customer Support Management
Contacts
objects in a managed package
View the account - Edit the account

29. A _____________ cannot be the controlling field for a dependent field.
using the data loader
to a case
objects in a managed package
custom multi select picklist

30. Name the standard applications in the list.
Marketing -Call Center
able to upgrade to other version
Google adwords
Create on solution

31. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
system administrator
search for public tags
Use cases for Web-to-Case

32. Field level security cannot be used to...
lead assignment rule
Territory Management
make a field required
Read-Only

33. Allows you to define different sets of picklist values for both standard and custom picklist.
Create a report
300
Ideas
Rcord type

34. What is Salesforce?
extend sharing for those records
build a custom forecast for the same
Salesforce and Marketing Automation - Customer Support Management
Google

35. Page Layout - Field level security - Record Types
same access to the document
When a Lead is converted
components of a profile
Page layouts

36. Reports that must be used to create dashboard components.
Custom summary and matrix reports
Rcord type
number from percentage
View all data

37. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Give a list of campaigns that influenced the user
IP address is unknown
System Administrator
link to report

38. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Adding a user to the sales team group
All organization data
Set thresholds for report analysis
Components of the Console Tab

39. Conditional highlighting is used only in...
One solution field
many to much
summary and matrix
Marketing -Call Center

40. Calendar and Task Activities are both...
The user loses all unsaved data after terminating the session
folder access level
tasks scheduled calendar events
A tab that combines a list view and related records into one screen with different frames.

41. If a standard object is renamed - the reports are renamed based on...
A running user
the new label value
used on an oppy
Tabular reports

42. Determines the level of access to the dashboard data
to a case
Difference between workflow rule and workflow approval process
Case queue
A running user

43. A delegated approver can revoke a...
To use the campaign import wizards
previously approved process
Workflow rules
5 MB

44. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Show details and add events
4000
3
cause data loss

45. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
calculations on summary fields
The user loses all unsaved data after terminating the session
cause data loss

46. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
used on an oppy
Profile
Adding a user to the sales team group
number from percentage

47. To edit opportunity permission - where would you make the change?
Standard users
links two objects together
Profile
Fiscal year - Licenses - Language - locale - time zones

48. ____________ is available for custom fiscal years.
Custom forecasting
300
A running user
Export to excel

49. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

50. Which one of these may be a controlling field and a dependent field?
Custom picklist
salesforce.com portal
A running user
own a record and not see it