Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The # of business hours that can be set for the organization to operate






2. List the type of case queues commonly used by call centers.






3. How does the Import Wizard perform matching when updating records?






4. In conditional highlighting - how may maximum conditions are allowed per report?






5. You can import only ___________ per CSV file.






6. Business process is available in following objects: _______________






7. Allows you to define different sets of picklist values for both standard and custom picklist.






8. Changing the data type of an existing custom field can cause data loss while changing to...






9. Record types are used to implement custom business processes by associating them to specific






10. Create ads that display on search engines is possible in SFDC using...






11. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






12. Which report formats must be used to create dashboard components?






13. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






14. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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15. Personal tags cannot...






16. Field level security cannot be used to...






17. The size limit for documents uploaded is...






18. What is the use of campaign influence feature on oportunities?






19. Standard objects examples






20. You can delete the _____________ that is on an oppy.






21. Which is not a standard business object?






22. During a lead import - you can choose to enable ___________ as part of the import.






23. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






24. You need which permission to specify a running user other than yourself?






25. The maximum number of values allowed in a controlling field.






26. Standard User Permissions + can edit - approve - activate and delete contracts






27. You can use conditional highlighting for which types of reports?






28. Where would you make changes in order to make default tabs visible?






29. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?






30. List the functions of the Data Loader






31. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






32. What data can you export out of SFDC?






33. When is a custom object created?






34. Who can view campaigns?






35. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






36. If a standard object is renamed - the reports are renamed based on...






37. Custom summary formulas are...






38. Conditional formatting is available for...






39. What objects may be imported or updated using the Import Wizard?






40. Page Layout - Field level security - Record Types






41. Can only view records






42. How many roles can you create for your org?






43. Which graphs rely on grand total for dashboards?






44. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






45. A delegated approver can revoke a...






46. The system ___________ std lead fields to standard account - contact - and oppy fields.






47. Where do active currencies live?






48. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






49. What is true about look up relationship?






50. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...