Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. During a lead import - you can choose to enable ___________ as part of the import.
Google adwords
Value is always required
territory management
active assignment rules

2. Page layouts are assigned to users based on...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Campaign Member or Contact Role
Case queue
Role settings

3. How many Editions are there in SFDC?
System Administrator profile and Marketing User Profile (import Leads)
used on an oppy
controlling field for a dependent field
5

4. While scheduling an email reports user specifies all except...
300
an error report after the loading
Marketing User
link to report

5. Record types are used to implement custom business processes by associating them to specific
Page layouts
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Gets assigned to lead owner's territory
All organization data

6. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
using the data loader
the level of visibility
no limits
To use Case Queues to manage Cases

7. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

8. Can only view records
Google
delete the field
Read-Only
Case queue

9. What is the salesforce Console?
View the account - Edit the account
500
a campaign member
A tab that combines a list view and related records into one screen with different frames.

10. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
the record is saved/updated
Business Hours
Ideas

11. Custom objects are...
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
reportable
Master-detail - many-to-many - lookup - hierarchical
A tab that combines a list view and related records into one screen with different frames.

12. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
When a Lead is converted
Summary and table
Field level security
Account - Contacts - Opportunities

13. As a ________________ you can create page layout in the console and assign it to profiles.
version control capabilities
many to much
system administrator
std price book or a price book

14. Managed package is always...
multiple fields in SFDC
based on their profile
To capture unique data of the business
able to upgrade to other version

15. A record of contact with customer support. A customer is reporting a problem or asking a question.
Adding a user to the sales team group
based on their profile
a campaign member
Case

16. Conditional highlighting is used only in...
based on their profile
upgrade a managed application
Master-detail - many-to-many - lookup - hierarchical
summary and matrix

17. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Standard Field
1 day
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

18. Business process is available in following objects: _______________
Lead - Contact - Solution
System Administrator
The Marketing User profile
Elements within a Page Layout

19. We cannot create sharing rules on...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
objects in a managed package
Custom picklist
the new label value

20. What is true about look up relationship?
Value is always required
Skill requirements - Product categories - Customer types - Service levels
Rcord type
Custom picklist

21. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Role settings
build a custom forecast for the same
Download AppExchange Packages
Custom summary and matrix reports

22. Charts - Tables - Metrics - Gauge
5 MB
Summary or matrix (with at least one level of grouping)
Set thresholds for report analysis
dashboard components

23. Where would you make changes in order to make default tabs visible?
Page layouts
Call Support - Call Sales - Log a case online - Email Support
can be different users
User setting

24. Users can _____________ from the sidebar and advanced search
dashboard components
search for public tags
System Administrator
Manage Letterheads - Manage Public Templates - Edit HTML Templates

25. When a case is deleted - following are deleted except
tasks scheduled calendar events
Summary or matrix (with at least one level of grouping)
Business Hours
Case tasks

26. The maximum number of values allowed in a controlling field.
be shared
300
able to upgrade to other version
based on their profile

27. Which is not a standard business object?
Campaign Member or Contact Role
references another summary formula
Basically - the Gmail model - all you data is stored on servers
Ideas

28. What is Salesforce?
They are upgradeable
The designated weblead owner gets an email
Salesforce and Marketing Automation - Customer Support Management
There is only one record type in person account - There is no contact related list in person account

29. Changing the data type of an existing custom field can cause data loss while changing to...
same access to the document
must be between 5 and 50
number from percentage
500

30. Page Layout - Field level security - Record Types
components of a profile
500
Marketing -Call Center
Metric - table - gauge - chart - S-Control - VF page

31. What can stop a scheduled report-dashboard run?
Marketing User
The running user does not have access to the dashboard folder
Standard users
links two objects together

32. Which graphs rely on grand total for dashboards?
one language at a time
Unlimited
Metric and gauge
Case Auto-Response Rule

33. How many lead assignment rules can be active at one time?
calculations on summary fields
Forecasts
Insert - update - upsert - delete
1

34. Name the standard applications in the list.
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Custom picklist
Sales Team Role
Marketing -Call Center

35. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
Summary or matrix (with at least one level of grouping)
Accounts - Contacts - Leads - Solutions - and Custom objects
Role settings

36. Campaigns and opportunities have a _____________ relationship.
Marketing User
Forecasts
Salesforce ID
many to much

37. A custom multi-select pick list cannot be a...
Download AppExchange Packages
Call Support - Call Sales - Log a case online - Email Support
250
controlling field for a dependent field

38. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

39. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Business Hours
folder access level
Insert - update - upsert - delete
List view

40. Salesforce for Microsoft Outlook is which type of client?
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Hire Date
web-to-lead
API

41. Conditional formatting is available for...
folder access level
not dependent fields
Custom Field
Summary and table

42. It is possible for a user to...
Custom objects - Field level security
own a record and not see it
System Administrator profile and Marketing User Profile (import Leads)
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

43. You cannot delete a product that is...
used on an oppy
The running user does not have access to the dashboard folder
Gets assigned to lead owner's territory
Profile

44. You can delete the _____________ that is on an oppy.
3
One solution field
Workflows
std price book or a price book

45. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
not enforced
one language at a time
the level of visibility
To use a Case Assignment

46. Give an example of a one-to many relationship between standard objects.
upgrade a managed application
Objects on managed packages
Accounts to Opportunities - or Contacts to Cases
used on an oppy

47. Specifying a "running user" in dashboard means...
To use the campaign import wizards
Sales Team Role
Any user can view all records that the running user role can view
other formula fields

48. Available out of box - cannot be deleted (You can change the label name).
calculations on summary fields
Standard Field
When a Lead is converted
multiple fields in SFDC

49. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
They are upgradeable
the new label value
std price book or a price book

50. Custom summary formula on report...
references another summary formula
not dependent fields
The designated weblead owner gets an email
Use cases for Case Hierarchies