Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Conditional formatting is available for...
Summary and table
controlling field for a dependent field
The user loses all unsaved data after terminating the session
System Administrator profile and Marketing User Profile (import Leads)

2. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
3 or more hours per day
able to delete accounts
calculations on summary fields
Edit and Read opportunity

3. We cannot create sharing rules on...
own a record and not see it
objects in a managed package
Google adwords
based on their profile

4. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Lead - Contact - Solution
Profile controls
Opportunity campaign related list - Contact campaign related list
3 or more hours per day

5. Partner Portal: Users login to the web portal rather than through the...
many to much
Contract Manager
List view
salesforce.com portal

6. Permission to add a category to a solution require which permission
make a field required
Create on solution
The Marketing User check box on the user profile page
Download AppExchange Packages

7. Can view - edit and delete their own records
List view
Standard User
not enforced
Case tasks

8. What is true about managed packages?
They are upgradeable
lead conversion
Role settings
can be different users

9. You must create the business process before creating record types for each of these objects...
use everywhere rule
parent.child relationships
except Campaign
To display extended web content on SF window

10. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
To display extended web content on SF window
summary and matrix
not dependent fields

11. Recycle bin houses deleted data for...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
30 days
dashboard components

12. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
lead conversion
Download AppExchange Packages
own a record and not see it
The Marketing User check box on the user profile page

13. Personal tags cannot...
be shared
As short as a day and as long as a forever
automatically maps
Rules and the use of Email Templates

14. What is the salesforce Console?
One solution field
To use Case Queues to manage Cases
A tab that combines a list view and related records into one screen with different frames.
The Marketing User profile

15. Campaigns and opportunities have a _____________ relationship.
many to much
version control capabilities
List view
To use a Case Assignment

16. What is true about look up relationships?
Custom Field
Show details and add events
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
extend sharing for those records

17. What is true about look up relationship?
API
Insert - update - upsert - delete
std price book or a price book
Value is always required

18. The maximum number of values allowed in a controlling field.
Hire date
300
no limits
5 MB

19. Page Layout - Field level security - Record Types
links two objects together
Rules and the use of Email Templates
Case Escalation Rule
components of a profile

20. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
None of the users
30 days
API
Custom Field

21. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Opportunity campaign related list - Contact campaign related list
cause data loss
When a Lead is converted
Use cases for Web-to-Case

22. You can use _______________ for summary and matrix reporting only.
conditional highlighting
User can log out all unsaved data is lost
Google adwords
Opportunity campaign related list - Contact campaign related list

23. Page layouts are assigned to users based on...
Role settings
Profile
Business Hours
anyone in the team

24. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
To use a Case Assignment
build a custom forecast for the same
Use cases for Web-to-Case
except Campaign

25. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
View all data
The Marketing User check box on the user profile page
make a field required
Gets assigned to lead owner's territory

26. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
3
the Professional Edition
None of the users
system administrator

27. You can import only ___________ per CSV file.
Summary or matrix (with at least one level of grouping)
Salesforce ID
multiple record types
one language at a time

28. ____________ is available for custom fiscal years.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Custom forecasting
All organization data
build a custom forecast for the same

29. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
use everywhere rule
Custom summary and matrix reports
The Marketing User profile
Edit on solution

30. To edit opportunity permission - where would you make the change?
Profile
denied
references another summary formula
summary and matrix

31. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
5 MB
except Campaign
lead conversion
before it is saved in Salesforce

32. Author and the owner do not have the...
API
rollup summary field
same access to the document
Contract Manager

33. What information in the user record cannot be captured without a custom field?
One solution field
Set thresholds for report analysis
View all data
Hire date

34. How many roles can you create for your org?
All users
IP address is unknown
All organization data
500

35. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Custom objects - Field level security
Edit and Read opportunity
The designated weblead owner gets an email
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

36. Show up to 2000 records in the record count display - Print up to 1000 records in print view
List view
The email address of the user whose identify is being confirmed.
objects in a managed package
calculations on summary fields

37. You can create _____________ directly from the csv import file.
Salesforce and Marketing Automation - Customer Support Management
Contacts
components of a profile
parent.child relationships

38. Charts - Tables - Metrics - Gauge
references another summary formula
delete the field
Adding a user to the sales team group
dashboard components

39. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
A tab that combines a list view and related records into one screen with different frames.
Show details and add events
When a Lead is converted
Read-Only

40. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
Permissions
Any user can view all records that the running user role can view
search for public tags

41. A lookup field relationship...
Google
Accounts - Contacts - Leads - Solutions - and Custom objects
The Marketing User profile
links two objects together

42. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Objects on managed packages
Campaign Member or Contact Role
Marketing User
Elements within a Page Layout

43. How does the Import Wizard perform matching when updating records?
Create a report
Salesforce ID
30 days
same access to the document

44. You need which permission to specify a running user other than yourself?
The designated weblead owner gets an email
an error report after the loading
Adding a user to the sales team group
View all data

45. You can delete the _____________ that is on an oppy.
Contacts
std price book or a price book
dashboard components
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

46. What is Salesforce?
Field level security
As short as a day and as long as a forever
Custom picklist
Salesforce and Marketing Automation - Customer Support Management

47. It is possible for a user to...
User can log out all unsaved data is lost
own a record and not see it
Use cases for Web-to-Case
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

48. Available out of box - cannot be deleted (You can change the label name).
Export to excel
Basically - the Gmail model - all you data is stored on servers
Case tasks
Standard Field

49. It is possible for a user to...
Components of the Console Tab
Queue
own a record and not see it
summary and matrix reports

50. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
5 MB
To use a Case Assignment
As short as a day and as long as a forever
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.