Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The system ___________ std lead fields to standard account - contact - and oppy fields.






2. Specifying a "running user" in dashboard means...






3. In conditional highlighting - how may maximum conditions are allowed per report?






4. Sharing rule: ________ that grant access to groups of users.






5. Who can view campaigns?






6. A custom multi-select pick list cannot be a...






7. Standard User Permissions + can manage published solutions + can manage solution categories






8. The size limit for documents uploaded is...






9. You can modify the contents of a folder if the ______________ is set to read/write.






10. Custom summary formula on report...






11. What is Salesforce?






12. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






13. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






14. What is the number of values allowed in dependent pick list?






15. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






16. Name three sources from which cases can be created.






17. What can stop a scheduled report-dashboard run?






18. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






19. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






20. As a ________________ you can create page layout in the console and assign it to profiles.






21. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






22. You can use conditional highlighting for which types of reports?






23. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






24. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






25. A record of contact with customer support. A customer is reporting a problem or asking a question.






26. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






27. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






28. You can map a custom lead field...






29. When is a custom object created?






30. Page Layout - Field level security - Record Types






31. How would an administrator modify lookup records in a console layout?






32. How many roles can you create for your org?






33. History tracking can be performed on the following standard objects except...






34. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






35. A custom summary formula cannot reference ____________ in an object.






36. Records in _____________ do not count against your organization's storage limits.






37. The ____________ is a custom field that aggregates child record information in to the parent record.






38. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






39. The create new folder link will only be visible to users with which permission?






40. You must create the business process before creating record types for each of these objects...






41. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?






42. Why do you create a web tab?






43. The account owner - opportunit owners - and case owners...






44. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






45. Picklist dependency rules are __________ during import.






46. Record types are not available in...






47. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






48. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.






49. It is possible for a user to...






50. Salesforce data validation gives administrators an easy way to ensure the integrity of data...