Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Custom objects are...
Lead - Contact - Solution
reportable
System Administrator
Custom picklist

2. Sharing rule: ________ that grant access to groups of users.
Manage public documents
calculations on summary fields
Automated rules
custom multi select picklist

3. Page layouts are assigned to users based on...
To use the campaign import wizards
Role settings
the recycle bin
All users of SFDC who have access to campaigns objects

4. Users can _____________ from the sidebar and advanced search
search for public tags
Custom Field
Profile
tasks scheduled calendar events

5. Business process is available in following objects: _______________
Lead - Contact - Solution
upgrade a managed application
Custom objects - Field level security
previously approved process

6. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
an error report after the loading
System Administrator
Mini Page Layout

7. Give an example of a one-to many relationship between standard objects.
Any user can view all records that the running user role can view
Accounts to Opportunities - or Contacts to Cases
Give a list of campaigns that influenced the user
can be different users

8. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
to a case
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Default Locale - Default Language - Default Time Zone
The user is not able to edit it because it is read-only

9. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
conditional highlighting
Solution Manager
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Salesforce CRM workflow

10. You can map a single column from the csv file to...
multiple fields in SFDC
system administrator
automatically maps
Mini Page Layout

11. Custom summary formulas are...
one language at a time
calculations on summary fields
different types of sharing rules
Manage public documents

12. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
denied
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
To let the user select values in the view picklist

13. What does a company profile contain?
in activity history
Give a list of campaigns that influenced the user
Fiscal year - Licenses - Language - locale - time zones
previously approved process

14. A delegated approver can revoke a...
previously approved process
Custom objects - Field level security
version control capabilities
Automated rules

15. List the functions of the Data Loader
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Account - Contacts - Opportunities
anyone in the team
Insert - update - upsert - delete

16. The maximum # of time trigger actions
40
search for public tags
Objects on managed packages
Contacts

17. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Workflows
reportable
parent.child relationships
The email address of the user whose identify is being confirmed.

18. The size limit for documents uploaded is...
System Administrator
Rules and the use of Email Templates
5 MB
rollup summary field

19. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Manage public documents
Standard users
Basically - the Gmail model - all you data is stored on servers
Profile

20. Can view - edit and delete their own records
Standard User
The email address of the user whose identify is being confirmed.
All users of SFDC who have access to campaigns objects
To display extended web content on SF window

21. Create and manage letterheads and email templates
To use a Case Assignment
not enforced
number from percentage
Manage Letterheads - Manage Public Templates - Edit HTML Templates

22. You can map a custom lead field to only one of the following objects at a single instance
web-to-lead
multiple fields in SFDC
Opportunity campaign related list - Contact campaign related list
Account - Contacts - Opportunities

23. Partner Portal: Users login to the web portal rather than through the...
web-to-lead
salesforce.com portal
Objects on managed packages
be shared

24. The maximum number of values allowed in a controlling field.
components of a profile
Edit and Read opportunity
make a field required
300

25. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
4k
Contacts
the recycle bin
Workflow rules

26. An account team can be added by all except...
Create on solution
Objects on managed packages
anyone in the team
250

27. Software-as-a-service (SaaS) model
make a field required
Basically - the Gmail model - all you data is stored on servers
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
log in to SFDC Profile

28. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Create a report
Tabular reports
Accounts to Opportunities - or Contacts to Cases
250

29. During a lead import - you can choose to enable ___________ as part of the import.
System Administrator profile and Marketing User Profile (import Leads)
Hire date
A tab that combines a list view and related records into one screen with different frames.
active assignment rules

30. Standard User Permissions + can import leads for the organization
To let the user select values in the view picklist
Custom summary and matrix reports
Marketing User
Solution Manager

31. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
Fiscal year - Licenses - Language - locale - time zones
Sales Team Role
make a field required

32. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Fiscal year - Licenses - Language - locale - time zones
before it is saved in Salesforce
List view
salesforce.com portal

33. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Custom picklist
able to delete accounts
Unlimited
calculations on summary fields

34. You can customize Profile to restrict users' ability to...
YEAR(date_c) =YEAR(today())
log in to SFDC Profile
Export to excel
custom multi select picklist

35. Dated exchange rates can be set in the time range of...
system administrator
As short as a day and as long as a forever
multiple fields in SFDC
your organization's workflow

36. _____________can import a maximum of 500 account records in a session.
your organization's workflow
500
Forecasts
Standard users

37. The size limit for documents uploaded is...
in activity history
Value is always required
5 MB
based on their profile

38. It is possible for a user to...
Profile
own a record and not see it
Sales Team Role
Automated rules

39. Charts - Tables - Metrics - Gauge
same access to the document
Tabular reports
A tab that combines a list view and related records into one screen with different frames.
dashboard components

40. In order to implement more than one business process - ____________must also be implemented.
View the account - Edit the account
multiple record types
make a field required
web-to-lead

41. What data can you export out of SFDC?
All organization data
Standard User
300
Custom forecasting

42. A role controls __________ that users have to an organization's data.
Basically - the Gmail model - all you data is stored on servers
the level of visibility
User can log out all unsaved data is lost
csv files

43. Error on failed web to lead validation is...
used on an oppy
routed to a default lead creator via email
folder access level
the recycle bin

44. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
Download AppExchange Packages
All users
web-to-lead

45. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
Elements within a Page Layout
Accounts to Opportunities - or Contacts to Cases
tasks scheduled calendar events

46. In list view enhancements - users cannot export list results to...
to a case
Use cases for Web-to-Case
csv files
Profile controls

47. Name the standard applications in the list.
the level of visibility
All organization data
Marketing -Call Center
Create a report

48. A custom lead field can be mapped to...
One solution field
Profile controls
references another summary formula
To use a Case Assignment

49. If using customizable forecasting - there is a seperate...
Call Support - Call Sales - Log a case online - Email Support
forecast role hierarchy
To use a Case Assignment
Standard Field

50. What objects may be imported or updated using the Import Wizard?
Workflow rules
Accounts - Contacts - Leads - Solutions - and Custom objects
Territory Management
make a field required