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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Field level security cannot be used to...
make a field required
log in to SFDC Profile
delete the field
must be between 5 and 50

2. The data loader can load all objects - including custom objects - It generates...
250
an error report after the loading
Rules and the use of Email Templates
routed to a default lead creator via email

3. We cannot create sharing rules on...
objects in a managed package
Hire Date
reportable
Custom forecasting

4. A role has a ________ relationship with users.
to a case
Create a report
many to many
YEAR(date_c) =YEAR(today())

5. A workflow alert cannot be tracked...
Unlimited
in activity history
denied
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

6. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
cause data loss
able to delete accounts
Line
50000

7. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Sales Cloud
User can log out all unsaved data is lost
Read-Only
Insert - update - upsert - delete

8. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
User setting
They are upgradeable
Hire date

9. ____________ is available for custom fiscal years.
Custom forecasting
a campaign member
no limits
log in to SFDC Profile

10. Managed package is always...
Salesforce and Marketing Automation - Customer Support Management
lead assignment rule
able to upgrade to other version
used on an oppy

11. Sharing rules can be formed on the following except...
API
cause data loss
Objects on managed packages
able to upgrade to other version

12. Page Layout - Field level security - Record Types
The email address of the user whose identify is being confirmed.
components of a profile
To use a Case Assignment
Custom summary and matrix reports

13. Can only view records
Read-Only
controlling field for a dependent field
Create on solution
many to many

14. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The user is not able to edit it because it is read-only
300
Custom Field
Queue

15. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Custom picklist
Edit and Read opportunity
Case queue
an error report after the loading

16. Why do you create a web tab?
Default Locale - Default Language - Default Time Zone
They are upgradeable
using the custom summary field
To display extended web content on SF window

17. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
search for public tags
Create a report
Components of the Console Tab
3

18. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
own a record and not see it
The Marketing User profile
not dependent fields
Create on solution

19. Who can view campaigns?
to a case
All users
Value is always required
Contract Manager

20. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
other formula fields
To capture unique data of the business
Territory Management
Account - Contacts - Opportunities

21. Which of the following does not need business process?
User setting
Gets assigned to lead owner's territory
Contacts
Basically - the Gmail model - all you data is stored on servers

22. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
50000
Ideas
Create a report
Rules and the use of Email Templates

23. Specifying a "running user" in dashboard means...
routed to a default lead creator via email
Any user can view all records that the running user role can view
300
Custom forecasting

24. The # of business hours that can be set for the organization to operate
web-to-lead
Forecasts
Unlimited
Contract Manager

25. You can map a single column from the csv file to...
50000
Custom picklist
Role settings
multiple fields in SFDC

26. Which report formats must be used to create dashboard components?
Export to excel
Use cases for Case Hierarchies
Summary or matrix (with at least one level of grouping)
dashboard components

27. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
Account - Contacts - Opportunities
based on their profile
Set thresholds for report analysis

28. A role controls __________ that users have to an organization's data.
Google
the level of visibility
As short as a day and as long as a forever
multiple record types

29. Create and manage letterheads and email templates
Metric - table - gauge - chart - S-Control - VF page
based on their profile
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Edit on solution

30. Standard User Permissions + can import leads for the organization
Role settings
Basically - the Gmail model - all you data is stored on servers
Marketing User
Salesforce and Marketing Automation - Customer Support Management

31. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
your organization's workflow
To use a Case Assignment
the level of visibility

32. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
Google
salesforce.com portal
Contacts

33. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
the record is saved/updated
The Marketing User profile
Sales Team Role

34. Sharing rule: ________ that grant access to groups of users.
Queue
Basically - the Gmail model - all you data is stored on servers
Lead - Contact - Solution
Automated rules

35. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
500
System Administrator profile and Marketing User Profile (import Leads)
Permissions
Elements within a Page Layout

36. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
View the account - Edit the account
Components of the Console Tab
3 or more hours per day
Line

37. What is Salesforce?
A tab that combines a list view and related records into one screen with different frames.
salesforce.com portal
Tabular reports
Salesforce and Marketing Automation - Customer Support Management

38. You can map a custom lead field to only one of the following objects at a single instance
the Professional Edition
Ideas
Account - Contacts - Opportunities
objects in a managed package

39. The administrator wants to track data over a period of time. Which graph would he use?
tasks scheduled calendar events
Line
Queue
Custom Field

40. What is the role of Primary Object when creating custom report types?
build a custom forecast for the same
To let the user select values in the view picklist
Rcord type
Rules and the use of Email Templates

41. Opportunities and quotes are a part of which cloud?
Sales Cloud
Unlimited
Custom summary and matrix reports
Configure the settings and rules for Case processing - including Business Hours - and Escalation

42. Business process is available in following objects: _______________
Forecasts
many to many
Lead - Contact - Solution
previously approved process

43. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
System Administrator profile and Marketing User Profile (import Leads)
forecast role hierarchy
The Marketing User check box on the user profile page
Role settings

44. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Tabular reports
a campaign member
1 day

45. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Territory Management
Opportunity campaign related list - Contact campaign related list
Business Hours
System Administrator

46. History tracking can be performed on the following standard objects except...
Custom objects - Field level security
links two objects together
Forecasts
components of a profile

47. Create ads that display on search engines is possible in SFDC using...
Google
Insert - update - upsert - delete
None of the users
A tab that combines a list view and related records into one screen with different frames.

48. Campaigns and opportunities have a _____________ relationship.
IP address is unknown
many to much
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
50000

49. Name three benefits of the cloud computing model.
extend sharing for those records
cause data loss
folder access level
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

50. A custom multi-select pick list cannot be a...
controlling field for a dependent field
Create on solution
Case Escalation Rule
Components of the Console Tab

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Salesforce Certification

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