Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






2. An account team can be added by all except...






3. Partner Portal: Users login to the web portal rather than through the...






4. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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5. The org. wants to create a follow up task based on a field change. Which is the best way to do it?






6. Which information not captured on user record in Salesforce?






7. What is the number of values allowed in dependent pick list?






8. The ____________ is a custom field that aggregates child record information in to the parent record.






9. Calendar and Task Activities are both...






10. The data loader can load all objects - including custom objects - It generates...






11. Create and manage letterheads and email templates






12. What is the use of campaign influence feature on oportunities?






13. Software-as-a-service (SaaS) model






14. You can create _____________ directly from the csv import file.






15. You can map a custom lead field...






16. A custom summary formula cannot reference ____________ in an object.






17. When you configure search settings for your organization - the new value...






18. Custom fiscal year works on a define once and...






19. Give an example of a one-to many relationship between standard objects.






20. What can a user do an account record that has been manually shard read/write with him/her?






21. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






22. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...






23. The size limit for documents uploaded is...






24. Which salesforce.com feature allows the org to capture ROI on online advertising?






25. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






26. Types of relationships that can exist between objects






27. Custom summary formula on report...






28. A delegated approver can revoke a...






29. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






30. You can use _______________ for summary and matrix reporting only.






31. To edit opportunity permission - where would you make the change?






32. Name three sources from which cases can be created.






33. Two options for restricting access via IP Ranges






34. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






35. The maximum # of time trigger actions






36. Sharing rule: ________ that grant access to groups of users.






37. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






38. You can use conditional highlighting for which types of reports?






39. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






40. There are _________ to new picklist or multi-select picklist values for any field during a single import






41. Conditional formatting is available for...






42. You can delete the _____________ that is on an oppy.






43. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






44. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...






45. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






46. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






47. When a case is deleted - following are deleted except






48. You can modify the contents of a folder if the ______________ is set to read/write.






49. During a lead import - you can choose to enable ___________ as part of the import.






50. ______________ will not give access to opportunity records that was previously a restricted account.







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