Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
The Marketing User check box on the user profile page
A tab that combines a list view and related records into one screen with different frames.
YEAR(date_c) =YEAR(today())

2. How would an administrator modify lookup records in a console layout?
Custom summary and matrix reports
tasks scheduled calendar events
There is only one record type in person account - There is no contact related list in person account
Mini Page Layout

3. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
using the custom summary field
5
rollup summary field
Master-detail - many-to-many - lookup - hierarchical

4. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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5. Page Layout - Field level security - Record Types
can be different users
salesforce.com portal
components of a profile
std price book or a price book

6. Opportunities and quotes are a part of which cloud?
number from percentage
Sales Cloud
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
make a field required

7. What is the use of campaign influence feature on oportunities?
The user is not able to edit it because it is read-only
own a record and not see it
Give a list of campaigns that influenced the user
own a record and not see it

8. To edit opportunity permission - where would you make the change?
Create on solution
Profile
Queue
an error report after the loading

9. Field level security cannot be used to...
forecast role hierarchy
make a field required
Export to excel
the record is saved/updated

10. When is a custom object created?
Difference between workflow rule and workflow approval process
To capture unique data of the business
different types of sharing rules
references another summary formula

11. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Call Support - Call Sales - Log a case online - Email Support
be shared
Case Escalation Rule

12. In conditional highlighting - how may maximum conditions are allowed per report?
Contacts
Salesforce ID
Standard users
3

13. The create new folder link will only be visible to users with which permission?
Objects on managed packages
Manage public documents
300
Any user can view all records that the running user role can view

14. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Value is always required
Ideas
denied
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

15. Custom fiscal year works on a define once and...
use everywhere rule
own a record and not see it
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Give a list of campaigns that influenced the user

16. ____________ is not available for printable lists
The Marketing User profile
Components of the Console Tab
Export to excel
To let the user select values in the view picklist

17. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
The Marketing User check box on the user profile page
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
cause data loss
different types of sharing rules

18. Create ads that display on search engines is possible in SFDC using...
Google
Case Auto-Response Rule
be shared
Automated rules

19. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
except Campaign
1 day
previously approved process

20. Which of the following does not need business process?
Lead - Contact - Solution
Contacts
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Opportunity campaign related list - Contact campaign related list

21. List the places where Currency is specified
The Marketing User check box on the user profile page
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
One solution field
many to much

22. Super User - Can customize and administer the application
Manage public documents
300
Profile
System Administrator

23. A custom summary formula cannot reference ____________ in an object.
other formula fields
Workflows
Queue
The user loses all unsaved data after terminating the session

24. A role has a ________ relationship with users.
many to many
A tab that combines a list view and related records into one screen with different frames.
40
search for public tags

25. Which information not captured on user record in Salesforce?
Case queue
search for public tags
Hire Date
using the data loader

26. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
Edit and Read opportunity
Use cases for Email-to-Case
territory management

27. You need which permission to specify a running user other than yourself?
Metric and gauge
able to upgrade to other version
upgrade a managed application
View all data

28. If the data validation at web to lead form fails - who will get the error report?
Ideas
The user loses all unsaved data after terminating the session
summary and matrix
The designated weblead owner gets an email

29. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
the new label value
previously approved process
Page layouts

30. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Skill requirements - Product categories - Customer types - Service levels
Case Escalation Rule
1 day
Any user can view all records that the running user role can view

31. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Difference between workflow rule and workflow approval process
List view
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Mini Page Layout

32. The account owner - opportunit owners - and case owners...
dashboard components
can be different users
Case Escalation Rule
Google

33. Why do you create a web tab?
conditional highlighting
To display extended web content on SF window
IP address is unknown
active assignment rules

34. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
active assignment rules
Use cases for Web-to-Case
except Campaign

35. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
One solution field
The user is not able to edit it because it is read-only
multiple record types
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

36. The maximum number of values allowed in a controlling field.
same access to the document
log in to SFDC Profile
300
There is only one record type in person account - There is no contact related list in person account

37. All existing custom objects that were previously deployed will still be deployed when you....
upgrade a managed application
To let the user select values in the view picklist
Edit on solution
Ideas

38. Applications are built on which platform?
before it is saved in Salesforce
1 day
Force.com
Territory Management

39. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Salesforce and Marketing Automation - Customer Support Management
Manage Letterheads - Manage Public Templates - Edit HTML Templates
be shared
None of the users

40. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Account - Contacts - Opportunities
Field level security
Marketing -Call Center
Profile

41. A workflow alert cannot be tracked...
300
Standard User
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
in activity history

42. List Dashboard component types
Solutions - Accounts - Opportunities
API
Metric - table - gauge - chart - S-Control - VF page
able to upgrade to other version

43. Two options for restricting access via IP Ranges
be shared
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
one language at a time
Salesforce CRM workflow

44. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
Sales Team Role
delete the field
territory management

45. Standard picklist fields can be controlling fields but...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
to a case
not dependent fields
Custom summary and matrix reports

46. You can use conditional highlighting for which types of reports?
250
50000
summary and matrix reports
All users

47. You can use _______________ for summary and matrix reporting only.
web-to-lead
tasks scheduled calendar events
conditional highlighting
territory management

48. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Edit and Read opportunity
Elements within a Page Layout
300

49. Permission to add a category to a solution require which permission
previously approved process
When a Lead is converted
Create on solution
Configure the settings and rules for Case processing - including Business Hours - and Escalation

50. What is the number of values allowed in dependent pick list?
5
routed to a default lead creator via email
denied
300