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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Custom objects - Field level security
extend sharing for those records
delete the field
View all data

2. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Custom summary and matrix reports
Mini Page Layout
50000
Workflows

3. An account team can be added by all except...
anyone in the team
version control capabilities
Accounts - Contacts - Leads - Solutions - and Custom objects
Case tasks

4. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
The Marketing User profile
reportable
Export to excel

5. Name the standard applications in the list.
Case queue
parent.child relationships
Marketing -Call Center
Edit and Read opportunity

6. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Case
using the custom summary field
the record is saved/updated
dashboard components

7. Record types are used to implement custom business processes by associating them to specific
folder access level
Sales Team Role
to a case
Page layouts

8. Which information not captured on user record in Salesforce?
Opportunity campaign related list - Contact campaign related list
Hire Date
parent.child relationships
Page layouts

9. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Accounts - Contacts - Leads - Solutions - and Custom objects
lead conversion
Use cases for Case Hierarchies
link to report

10. What data can you export out of SFDC?
4k
Standard Field
Use cases for Email-to-Case
All organization data

11. Why do you create a web tab?
To display extended web content on SF window
List view
Marketing -Call Center
Territory Management

12. In order to implement more than one business process - ____________must also be implemented.
able to upgrade to other version
multiple record types
The user loses all unsaved data after terminating the session
Difference between workflow rule and workflow approval process

13. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Manage public documents
Ideas
Field level security
Sales Team Role

14. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
To use a Case Assignment
std price book or a price book
300
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

15. Allows you to define different sets of picklist values for both standard and custom picklist.
Profile
other formula fields
Custom summary and matrix reports
Rcord type

16. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
not enforced
system administrator
The user loses all unsaved data after terminating the session

17. Give an example of where a junction object is used between standard objects.
Rcord type
40
Lead - Contact - Solution
Campaign Member or Contact Role

18. Where would you make changes in order to make default tabs visible?
active assignment rules
User setting
Contacts
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

19. A custom multi-select pick list cannot be a...
summary and matrix
Google adwords
Standard Field
controlling field for a dependent field

20. If the data validation at web to lead form fails - who will get the error report?
The designated weblead owner gets an email
50000
Forecasts
make a field required

21. Charts - Tables - Metrics - Gauge
dashboard components
Default Locale - Default Language - Default Time Zone
be shared
System Administrator

22. Page Layout - Field level security - Record Types
anyone in the team
links two objects together
components of a profile
calculations on summary fields

23. A role has a ________ relationship with users.
Custom picklist
To use a Case Assignment
many to many
Queue

24. When is it appropriate to use the Import Wizard vs. the Data Loader?
folder access level
1 day
make a field required
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

25. What is true about look up relationship?
Value is always required
They are upgradeable
active assignment rules
your organization's workflow

26. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Objects on managed packages
50000
Standard users

27. The size limit for documents uploaded is...
5 MB
The Marketing User check box on the user profile page
Google
own a record and not see it

28. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
web-to-lead
make a field required
Google adwords
User can log out all unsaved data is lost

29. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
User setting
make a field required
previously approved process

30. Which graphs rely on grand total for dashboards?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
many to many
Metric and gauge
link to report

31. ____________ is not available for printable lists
IP address is unknown
Export to excel
Sales Team Role
50000

32. Which report formats must be used to create dashboard components?
able to delete accounts
Summary or matrix (with at least one level of grouping)
denied
To use Case Queues to manage Cases

33. What is Salesforce?
1
One solution field
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Salesforce and Marketing Automation - Customer Support Management

34. Conditional formatting is available for...
able to upgrade to other version
the Professional Edition
Workflows
Summary and table

35. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
The user loses all unsaved data after terminating the session
5
1

36. Give an example of a one-to many relationship between standard objects.
not dependent fields
Accounts to Opportunities - or Contacts to Cases
1
All organization data

37. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
To use Case Queues to manage Cases
As short as a day and as long as a forever
the record is saved/updated
The email address of the user whose identify is being confirmed.

38. A custom lead field can be mapped to...
extend sharing for those records
One solution field
Force.com
Set thresholds for report analysis

39. You can use conditional highlighting for which types of reports?
summary and matrix reports
To capture unique data of the business
tasks scheduled calendar events
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

40. Sharing rule: ________ that grant access to groups of users.
Automated rules
own a record and not see it
Page layouts
number from percentage

41. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
able to delete accounts
except Campaign
As short as a day and as long as a forever

42. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
web-to-lead
3
extend sharing for those records

43. How many Editions are there in SFDC?
5
System Administrator profile and Marketing User Profile (import Leads)
links two objects together
Sales Team Role

44. As a ________________ you can create page layout in the console and assign it to profiles.
4000
Master-detail - many-to-many - lookup - hierarchical
system administrator
Edit and Read opportunity

45. Inline editing updates the field when...
routed to a default lead creator via email
extend sharing for those records
Force.com
the record is saved/updated

46. A custom summary formula cannot reference ____________ in an object.
the level of visibility
All users of SFDC who have access to campaigns objects
Sales Team Role
other formula fields

47. A workflow alert cannot be tracked...
different types of sharing rules
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
in activity history
Marketing User

48. The documents tab does not contain...
forecast role hierarchy
before it is saved in Salesforce
version control capabilities
YEAR(date_c) =YEAR(today())

49. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
5 MB
Elements within a Page Layout
Edit and Read opportunity
Accounts to Opportunities - or Contacts to Cases

50. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
cause data loss
reportable
When a Lead is converted
40

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Salesforce Certification

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