Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Picklist dependency rules are __________ during import.
None of the users
User setting
User can log out all unsaved data is lost
not enforced

2. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
multiple record types
Custom forecasting
a campaign member

3. The size limit for documents uploaded is...
tasks scheduled calendar events
Manage public documents
based on their profile
5 MB

4. What is Salesforce?
Case Escalation Rule
folder access level
to a case
Salesforce and Marketing Automation - Customer Support Management

5. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
previously approved process
Case queue
use everywhere rule
Standard users

6. Software-as-a-service (SaaS) model
Salesforce and Marketing Automation - Customer Support Management
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Basically - the Gmail model - all you data is stored on servers
same access to the document

7. Records in _____________ do not count against your organization's storage limits.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
the recycle bin
Workflow rules

8. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
3
log in to SFDC Profile
must be between 5 and 50

9. Available out of box - cannot be deleted (You can change the label name).
Permissions
Standard Field
used on an oppy
use everywhere rule

10. Users can _____________ from the sidebar and advanced search
Create a report
Standard Field
There is only one record type in person account - There is no contact related list in person account
search for public tags

11. Sharing rules can be formed on the following except...
csv files
The Marketing User profile
many to many
Objects on managed packages

12. Name three benefits of the cloud computing model.
delete the field
routed to a default lead creator via email
Rcord type
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

13. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
custom multi select picklist
5 MB
Salesforce CRM workflow
web-to-lead

14. You can customize Profile to restrict users' ability to...
When a Lead is converted
log in to SFDC Profile
Business Hours
Case tasks

15. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
routed to a default lead creator via email
links two objects together
Show details and add events
Manage public documents

16. Page Layout - Field level security - Record Types
Solution Manager
Ideas
components of a profile
use everywhere rule

17. Give an example of where a junction object is used between standard objects.
build a custom forecast for the same
Case
500
Campaign Member or Contact Role

18. Standard objects examples
Solutions - Accounts - Opportunities
To let the user select values in the view picklist
make a field required
A tab that combines a list view and related records into one screen with different frames.

19. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
make a field required
IP address is unknown
Business Hours
lead conversion

20. To edit opportunity permission - where would you make the change?
Automated rules
Gets assigned to lead owner's territory
Profile
delete the field

21. You can modify the contents of a folder if the ______________ is set to read/write.
Manage public documents
folder access level
log in to SFDC Profile
be shared

22. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
search for public tags
To use Case Queues to manage Cases
able to delete accounts
50000

23. The maximum # of time trigger actions
Case tasks
Create a report
able to upgrade to other version
40

24. Super User - Can customize and administer the application
Rules and the use of Email Templates
System Administrator
Manage Letterheads - Manage Public Templates - Edit HTML Templates
summary and matrix

25. A public group is a grouping of all except...
Queue
Salesforce and Marketing Automation - Customer Support Management
upgrade a managed application
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

26. Custom summary formula on report...
Edit on solution
extend sharing for those records
references another summary formula
Export to excel

27. If a standard object is renamed - the reports are renamed based on...
can be different users
able to delete accounts
Case Escalation Rule
the new label value

28. Which graphs rely on grand total for dashboards?
View the account - Edit the account
4000
be shared
Metric and gauge

29. If using customizable forecasting - there is a seperate...
automatically maps
make a field required
forecast role hierarchy
std price book or a price book

30. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
Value is always required
the level of visibility
previously approved process

31. Charts - Tables - Metrics - Gauge
dashboard components
Fiscal year - Licenses - Language - locale - time zones
Metric and gauge
Case Auto-Response Rule

32. Why do you create a web tab?
To display extended web content on SF window
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
denied
salesforce.com portal

33. Permission to add a category to a solution require which permission
Unlimited
Create on solution
number from percentage
make a field required

34. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
Elements within a Page Layout
lead assignment rule
Skill requirements - Product categories - Customer types - Service levels
Download AppExchange Packages

35. Sharing rule: ________ that grant access to groups of users.
Fiscal year - Licenses - Language - locale - time zones
API
Automated rules
make a field required

36. Which information not captured on user record in Salesforce?
Hire Date
As short as a day and as long as a forever
Force.com
Case Auto-Response Rule

37. You can map a single column from the csv file to...
cause data loss
Case Escalation Rule
multiple fields in SFDC
tasks scheduled calendar events

38. ____________ is available for custom fiscal years.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Custom forecasting
forecast role hierarchy
use everywhere rule

39. Conditional highlighting is used only in...
summary and matrix
5 MB
5 MB
cause data loss

40. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Manage Letterheads - Manage Public Templates - Edit HTML Templates
When a Lead is converted
routed to a default lead creator via email
300

41. The account owner - opportunit owners - and case owners...
can be different users
conditional highlighting
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
To use Case Queues to manage Cases

42. Used to escalate a case if it has not been resolved within a specified period of time.
All organization data
Case Escalation Rule
Master-detail - many-to-many - lookup - hierarchical
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

43. An account team can be added by all except...
Tabular reports
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
anyone in the team
number from percentage

44. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Workflows
be shared
The Marketing User check box on the user profile page

45. Inline editing updates the field when...
the record is saved/updated
own a record and not see it
50000
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

46. Page layouts are assigned to users based on...
own a record and not see it
Skill requirements - Product categories - Customer types - Service levels
Role settings
5 MB

47. When is it appropriate to use the Import Wizard vs. the Data Loader?
There is only one record type in person account - There is no contact related list in person account
rollup summary field
4k
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

48. The administrator wants to track data over a period of time. Which graph would he use?
Line
Workflows
summary and matrix
Accounts to Opportunities - or Contacts to Cases

49. Standard User Permissions + can edit - approve - activate and delete contracts
The user is not able to edit it because it is read-only
One solution field
Contract Manager
Read-Only

50. What is true about look up relationship?
Value is always required
lead assignment rule
Marketing -Call Center
Give a list of campaigns that influenced the user