Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. History tracking can be performed on the following standard objects except...
Forecasts
log in to SFDC Profile
in activity history
The Marketing User profile

2. Who can import data for all users?
All organization data
To use a Case Assignment
System Administrator profile and Marketing User Profile (import Leads)
make a field required

3. Sharing rules can be formed on the following except...
IP address is unknown
automatically maps
Objects on managed packages
version control capabilities

4. The ____________ is a custom field that aggregates child record information in to the parent record.
Set thresholds for report analysis
rollup summary field
Page layouts
Elements within a Page Layout

5. The maximum number of values allowed in a controlling field.
log in to SFDC Profile
300
controlling field for a dependent field
User setting

6. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
Edit on solution
The running user does not have access to the dashboard folder
Master-detail - many-to-many - lookup - hierarchical

7. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
Marketing -Call Center
1 day
250
an error report after the loading

8. Record types are not available in...
the Professional Edition
build a custom forecast for the same
Hire Date
Basically - the Gmail model - all you data is stored on servers

9. Name three benefits of the cloud computing model.
Profile controls
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Workflow rules
Force.com

10. A role controls __________ that users have to an organization's data.
version control capabilities
The user is not able to edit it because it is read-only
the level of visibility
Unlimited

11. Determines the level of access to the dashboard data
Standard users
not dependent fields
Basically - the Gmail model - all you data is stored on servers
A running user

12. List Dashboard component types
Metric - table - gauge - chart - S-Control - VF page
Standard Field
Show details and add events
references another summary formula

13. What is conditional highlighting for reports?
number from percentage
Set thresholds for report analysis
300
Line

14. May be used to group related cases - or to split one case into many different parts.
one language at a time
To let the user select values in the view picklist
Use cases for Case Hierarchies
The running user does not have access to the dashboard folder

15. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
can be different users
Standard users
Create a report
territory management

16. Which information not captured on user record in Salesforce?
Permissions
Hire Date
The running user does not have access to the dashboard folder
std price book or a price book

17. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

18. We cannot create sharing rules on...
different types of sharing rules
They are upgradeable
folder access level
objects in a managed package

19. A workflow alert cannot be tracked...
Campaign Member or Contact Role
in activity history
use everywhere rule
except Campaign

20. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

21. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
reportable
can be different users
Export to excel

22. Records in _____________ do not count against your organization's storage limits.
System Administrator profile and Marketing User Profile (import Leads)
extend sharing for those records
Show details and add events
the recycle bin

23. What data can you request for in the weekly data export?
All organization data
salesforce.com portal
YEAR(date_c) =YEAR(today())
not dependent fields

24. The maximum # of time trigger actions
Manage public documents
40
Page layouts
Field level security

25. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
version control capabilities
build a custom forecast for the same
a campaign member

26. What information in the user record cannot be captured without a custom field?
based on their profile
territory management
Hire date
Default Locale - Default Language - Default Time Zone

27. The size limit for documents uploaded is...
5 MB
parent.child relationships
Hire date
Read-Only

28. What is the salesforce Console?
Gets assigned to lead owner's territory
the level of visibility
A tab that combines a list view and related records into one screen with different frames.
250

29. To edit opportunity permission - where would you make the change?
Profile
The user loses all unsaved data after terminating the session
To use Case Queues to manage Cases
3 or more hours per day

30. If a standard object is renamed - the reports are renamed based on...
folder access level
Metric and gauge
delete the field
the new label value

31. Types of relationships that can exist between objects
Read-Only
Master-detail - many-to-many - lookup - hierarchical
Custom forecasting
be shared

32. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
automatically maps
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
your organization's workflow

33. In order to implement more than one business process - ____________must also be implemented.
Line
50000
multiple record types
Hire date

34. A lookup field relationship...
many to many
links two objects together
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
no limits

35. A role has a ________ relationship with users.
a campaign member
50000
many to many
Case queue

36. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
make a field required
250
As short as a day and as long as a forever
territory management

37. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
the recycle bin
based on their profile
Value is always required

38. Conditional highlighting is used only in...
Business Hours
Case tasks
summary and matrix
View the account - Edit the account

39. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Basically - the Gmail model - all you data is stored on servers
conditional highlighting
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
To use Case Queues to manage Cases

40. You can create _____________ directly from the csv import file.
denied
parent.child relationships
Value is always required
system administrator

41. If the data validation at web to lead form fails - who will get the error report?
The Marketing User profile
Workflows
The designated weblead owner gets an email
Google

42. Which report formats must be used to create dashboard components?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Profile
Summary or matrix (with at least one level of grouping)
many to much

43. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case
version control capabilities
Use cases for Email-to-Case
Workflow rules

44. You need which permission to specify a running user other than yourself?
View all data
Salesforce CRM workflow
many to many
To use a Case Assignment

45. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Workflows
5 MB
30 days
anyone in the team

46. Author and the owner do not have the...
same access to the document
Field level security
Difference between workflow rule and workflow approval process
forecast role hierarchy

47. Business process is available in following objects: _______________
your organization's workflow
Download AppExchange Packages
Lead - Contact - Solution
multiple record types

48. Why do you create a web tab?
To display extended web content on SF window
not enforced
different types of sharing rules
They are upgradeable

49. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

50. You must create the business process before creating record types for each of these objects...
Campaign Member or Contact Role
300
Opportunity campaign related list - Contact campaign related list
except Campaign