Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To edit opportunity permission - where would you make the change?






2. The data loader can load all objects - including custom objects - It generates...






3. Used to escalate a case if it has not been resolved within a specified period of time.






4. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






5. Users with access to opportunities as sales team members cannot...






6. Record types are used to implement custom business processes by associating them to specific






7. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






8. A lookup field relationship...






9. An account team can be added by all except...






10. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






11. What is the salesforce Console?






12. You can create _____________ directly from the csv import file.






13. Where would you make changes in order to make default tabs visible?






14. Who can view a campaign in SFDC?






15. Who can import data for all users?






16. Changing the data type of an existing custom field can cause data loss while changing to...






17. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






18. A public group is a grouping of all except...






19. Available out of box - cannot be deleted (You can change the label name).






20. Custom objects are...






21. Name three sources from which cases can be created.






22. Show up to 2000 records in the record count display - Print up to 1000 records in print view






23. When is it appropriate to use the Import Wizard vs. the Data Loader?






24. What is conditional highlighting for reports?






25. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






26. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.






27. Conditional highlighting is used only in...






28. When you configure search settings for your organization - the new value...






29. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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30. Which report formats must be used to create dashboard components?






31. You can map a custom lead field...






32. What is true about look up relationships?






33. Your recycle bin record limit is _____times the MBs in your general storage






34. You can delete the _____________ that is on an oppy.






35. Which is not a standard business object?






36. Conditional formatting is available for...






37. Who can view campaigns?






38. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






39. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






40. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.






41. You can import only ___________ per CSV file.






42. Give an example of where a junction object is used between standard objects.






43. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






44. You can then associate each business process with one or more record types and make it available to users...






45. How would an administrator modify lookup records in a console layout?






46. How many lead assignment rules can be active at one time?






47. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






48. It is possible for a user to...






49. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






50. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout