Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The data loader can load all objects - including custom objects - It generates...
50000
based on their profile
an error report after the loading
There is only one record type in person account - There is no contact related list in person account

2. All existing custom objects that were previously deployed will still be deployed when you....
controlling field for a dependent field
Use cases for Email-to-Case
upgrade a managed application
in activity history

3. Determines the level of access to the dashboard data
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
There is only one record type in person account - There is no contact related list in person account
A running user
User can log out all unsaved data is lost

4. The # of business hours that can be set for the organization to operate
Unlimited
Google
system administrator
summary and matrix

5. Users can _____________ from the sidebar and advanced search
multiple fields in SFDC
search for public tags
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Gets assigned to lead owner's territory

6. Partner Portal: Users login to the web portal rather than through the...
must be between 5 and 50
in activity history
salesforce.com portal
link to report

7. You must create the business process before creating record types for each of these objects...
upgrade a managed application
except Campaign
Master-detail - many-to-many - lookup - hierarchical
Accounts - Contacts - Leads - Solutions - and Custom objects

8. The maximum # of time trigger actions
40
Read-Only
link to report
before it is saved in Salesforce

9. Types of relationships that can exist between objects
300
Master-detail - many-to-many - lookup - hierarchical
same access to the document
Case queue

10. How many roles can you create for your org?
Create a report
500
salesforce.com portal
make a field required

11. You can modify the contents of a folder if the ______________ is set to read/write.
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Difference between workflow rule and workflow approval process
None of the users
folder access level

12. You can use _______________ for summary and matrix reporting only.
conditional highlighting
The user is not able to edit it because it is read-only
can be different users
rollup summary field

13. Name three benefits of the cloud computing model.
Unlimited
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
system administrator
no limits

14. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
other formula fields
Case queue
Forecasts
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

15. What data can you export out of SFDC?
All organization data
5 MB
Force.com
Marketing User

16. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
link to report
Difference between workflow rule and workflow approval process
4k
salesforce.com portal

17. The administrator wants to track data over a period of time. Which graph would he use?
a campaign member
the level of visibility
Gets assigned to lead owner's territory
Line

18. Where would you make changes in order to make default tabs visible?
User setting
log in to SFDC Profile
summary and matrix
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

19. An online form to capture lead information - Email template response content published on your web site.
used on an oppy
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
web-to-lead
Field level security

20. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
reportable
folder access level

21. You can use conditional highlighting for which types of reports?
summary and matrix reports
automatically maps
Fiscal year - Licenses - Language - locale - time zones
the record is saved/updated

22. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
upgrade a managed application
using the custom summary field
Adding a user to the sales team group
build a custom forecast for the same

23. Why do you create a web tab?
same access to the document
To display extended web content on SF window
Contract Manager
None of the users

24. A record of contact with customer support. A customer is reporting a problem or asking a question.
Tabular reports
Read-Only
YEAR(date_c) =YEAR(today())
Case

25. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Read-Only
the Professional Edition
Create on solution
Permissions

26. We cannot create sharing rules on...
objects in a managed package
Hire Date
routed to a default lead creator via email
using the custom summary field

27. What information in the user record cannot be captured without a custom field?
the level of visibility
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Value is always required
Hire date

28. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
A running user
Metric - table - gauge - chart - S-Control - VF page
Use cases for Web-to-Case
Create on solution

29. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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30. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
None of the users
Objects on managed packages
Manage Letterheads - Manage Public Templates - Edit HTML Templates

31. What does a company profile contain?
delete the field
Fiscal year - Licenses - Language - locale - time zones
1 day
active assignment rules

32. In order to implement more than one business process - ____________must also be implemented.
Give a list of campaigns that influenced the user
1 day
multiple record types
one language at a time

33. A role has a ________ relationship with users.
System Administrator
User can log out all unsaved data is lost
All users of SFDC who have access to campaigns objects
many to many

34. You can delete the _____________ that is on an oppy.
your organization's workflow
View the account - Edit the account
std price book or a price book
Accounts to Opportunities - or Contacts to Cases

35. ____________ is not available for printable lists
custom multi select picklist
Rcord type
previously approved process
Export to excel

36. If the lead has a record type - the default record type of the new owner is assigned to records created during...
To display extended web content on SF window
List view
All organization data
lead conversion

37. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
an error report after the loading
50000
The designated weblead owner gets an email

38. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Edit on solution
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Profile
lead assignment rule

39. Business process is available in following objects: _______________
Lead - Contact - Solution
other formula fields
Custom Field
There is only one record type in person account - There is no contact related list in person account

40. Calendar and Task Activities are both...
not enforced
The designated weblead owner gets an email
references another summary formula
tasks scheduled calendar events

41. A lookup field relationship...
links two objects together
As short as a day and as long as a forever
system administrator
reportable

42. Changing the data type of an existing custom field can cause data loss while changing to...
User setting
number from percentage
Salesforce ID
API

43. What is the number of values allowed in dependent pick list?
Difference between workflow rule and workflow approval process
Force.com
When a Lead is converted
300

44. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Workflow rules
parent.child relationships
make a field required
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

45. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
Google
Metric - table - gauge - chart - S-Control - VF page
Salesforce CRM workflow

46. History tracking can be performed on the following standard objects except...
tasks scheduled calendar events
Hire date
Forecasts
Give a list of campaigns that influenced the user

47. In conditional highlighting - how may maximum conditions are allowed per report?
The Marketing User profile
3
Campaign Member or Contact Role
Show details and add events

48. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
When a Lead is converted
Sales Cloud
Page layouts

49. If the data validation at web to lead form fails - who will get the error report?
Metric and gauge
The designated weblead owner gets an email
API
Manage Letterheads - Manage Public Templates - Edit HTML Templates

50. You can map a custom lead field to only one of the following objects at a single instance
5
controlling field for a dependent field
Account - Contacts - Opportunities
As short as a day and as long as a forever