Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A record of contact with customer support. A customer is reporting a problem or asking a question.
Fiscal year - Licenses - Language - locale - time zones
System Administrator profile and Marketing User Profile (import Leads)
web-to-lead
Case

2. Personal tags cannot...
make a field required
Use cases for Email-to-Case
be shared
Case Auto-Response Rule

3. Give an example of where a junction object is used between standard objects.
Google
Standard users
build a custom forecast for the same
Campaign Member or Contact Role

4. In list view enhancements - users cannot export list results to...
csv files
System Administrator profile and Marketing User Profile (import Leads)
Queue
Case Auto-Response Rule

5. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
one language at a time
Salesforce CRM workflow
tasks scheduled calendar events

6. Which of these are inherited from objects on homepage in a console layout?
Custom objects - Field level security
web-to-lead
The designated weblead owner gets an email
Custom Field

7. It is possible for a user to...
own a record and not see it
Rcord type
Business Hours
1 day

8. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Campaign Member or Contact Role
Line
Edit and Read opportunity
in activity history

9. As an admin - you can schedule regular data imports...
using the data loader
Adding a user to the sales team group
Workflow rules
Fiscal year - Licenses - Language - locale - time zones

10. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
Fiscal year - Licenses - Language - locale - time zones
a campaign member
Summary and table

11. Create ads that display on search engines is possible in SFDC using...
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
All organization data
calculations on summary fields
Google

12. The size limit for documents uploaded is...
dashboard components
Business Hours
5 MB
salesforce.com portal

13. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
Profile controls
Use cases for Email-to-Case
Summary and table

14. Custom summary formula on report...
cause data loss
The running user does not have access to the dashboard folder
references another summary formula
Profile controls

15. A custom lead field can be mapped to...
Profile
One solution field
User can log out all unsaved data is lost
1 day

16. Which graphs rely on grand total for dashboards?
no limits
link to report
Metric and gauge
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

17. You can import only ___________ per CSV file.
Automated rules
To use the campaign import wizards
one language at a time
Use cases for Web-to-Case

18. Users with access to opportunities as sales team members cannot...
folder access level
extend sharing for those records
no limits
system administrator

19. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
summary and matrix reports
YEAR(date_c) =YEAR(today())
Edit and Read opportunity
Profile

20. Field level security cannot be used to...
make a field required
List view
The running user does not have access to the dashboard folder
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

21. Determines the level of access to the dashboard data
Contacts
Give a list of campaigns that influenced the user
A running user
The Marketing User check box on the user profile page

22. Super User - Can customize and administer the application
system administrator
Account - Contacts - Opportunities
Value is always required
System Administrator

23. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
List view
Summary and table
Edit on solution
dashboard components

24. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
parent.child relationships
same access to the document
To display extended web content on SF window
able to delete accounts

25. A role controls __________ that users have to an organization's data.
Google adwords
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Sales Team Role
the level of visibility

26. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
not dependent fields
4000
Accounts - Contacts - Leads - Solutions - and Custom objects
Salesforce and Marketing Automation - Customer Support Management

27. What is the role of Primary Object when creating custom report types?
To let the user select values in the view picklist
API
territory management
Custom forecasting

28. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
routed to a default lead creator via email
before it is saved in Salesforce
Skill requirements - Product categories - Customer types - Service levels
territory management

29. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
500
There is only one record type in person account - There is no contact related list in person account
number from percentage
The user is not able to edit it because it is read-only

30. ____________ is available for custom fiscal years.
All users
Custom forecasting
3 or more hours per day
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

31. What can stop a scheduled report-dashboard run?
To display extended web content on SF window
an error report after the loading
The running user does not have access to the dashboard folder
one language at a time

32. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
Components of the Console Tab
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
no limits

33. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
upgrade a managed application
must be between 5 and 50
Permissions

34. A delegated approver can revoke a...
previously approved process
Business Hours
salesforce.com portal
The user is not able to edit it because it is read-only

35. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Metric - table - gauge - chart - S-Control - VF page
tasks scheduled calendar events
Create a report
All users of SFDC who have access to campaigns objects

36. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
Solution Manager
User setting
When a Lead is converted
Salesforce ID

37. A person account is different from a business account because...
The user is not able to edit it because it is read-only
other formula fields
There is only one record type in person account - There is no contact related list in person account
Any user can view all records that the running user role can view

38. Custom summary formulas are...
calculations on summary fields
your organization's workflow
View all data
Google adwords

39. What does a company profile contain?
50000
own a record and not see it
The Marketing User profile
Fiscal year - Licenses - Language - locale - time zones

40. Applications are built on which platform?
To use the campaign import wizards
many to much
Force.com
previously approved process

41. Which is not a standard business object?
Metric and gauge
be shared
Call Support - Call Sales - Log a case online - Email Support
Ideas

42. What is the use of campaign influence feature on oportunities?
Case Auto-Response Rule
Hire date
The user loses all unsaved data after terminating the session
Give a list of campaigns that influenced the user

43. Permission to add a category to a solution require which permission
Create on solution
in activity history
Permissions
Download AppExchange Packages

44. Conditional highlighting is used only in...
Give a list of campaigns that influenced the user
3
summary and matrix
the record is saved/updated

45. Standard User Permissions + can edit - approve - activate and delete contracts
objects in a managed package
Read-Only
Contract Manager
Edit on solution

46. The create new folder link will only be visible to users with which permission?
version control capabilities
Manage public documents
Opportunity campaign related list - Contact campaign related list
Marketing User

47. There are _________ to new picklist or multi-select picklist values for any field during a single import
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
objects in a managed package
no limits
to a case

48. Which report formats must be used to create dashboard components?
Summary or matrix (with at least one level of grouping)
lead assignment rule
System Administrator profile and Marketing User Profile (import Leads)
250

49. How many lead assignment rules can be active at one time?
1
Permissions
csv files
To use the campaign import wizards

50. We cannot create sharing rules on...
Configure the settings and rules for Case processing - including Business Hours - and Escalation
objects in a managed package
Profile
controlling field for a dependent field