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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. You can map a single column from the csv file to...
4000
not dependent fields
The email address of the user whose identify is being confirmed.
multiple fields in SFDC

2. Which information not captured on user record in Salesforce?
Hire Date
Create a report
number from percentage
3 or more hours per day

3. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Basically - the Gmail model - all you data is stored on servers
tasks scheduled calendar events
calculations on summary fields
4000

4. Calendar and Task Activities are both...
A tab that combines a list view and related records into one screen with different frames.
All organization data
lead assignment rule
tasks scheduled calendar events

5. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Account - Contacts - Opportunities
Show details and add events
different types of sharing rules
cause data loss

6. What data can you export out of SFDC?
Rules and the use of Email Templates
All organization data
Create a report
40

7. Where would you make changes in order to make default tabs visible?
Standard Field
build a custom forecast for the same
User setting
Profile

8. Why do you create a web tab?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Hire Date
To display extended web content on SF window
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

9. How many roles can you create for your org?
Workflows
500
denied
dashboard components

10. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
Marketing User
the record is saved/updated
Gets assigned to lead owner's territory

11. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
summary and matrix reports
Set thresholds for report analysis
Standard users

12. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
1
automatically maps
used on an oppy

13. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
system administrator
The email address of the user whose identify is being confirmed.
Components of the Console Tab
Case Escalation Rule

14. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
multiple record types
Salesforce CRM workflow
Metric - table - gauge - chart - S-Control - VF page
Edit and Read opportunity

15. A record of contact with customer support. A customer is reporting a problem or asking a question.
Case
Skill requirements - Product categories - Customer types - Service levels
routed to a default lead creator via email
One solution field

16. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
system administrator
Profile
cause data loss

17. ______________ will not give access to opportunity records that was previously a restricted account.
Export to excel
Adding a user to the sales team group
The running user does not have access to the dashboard folder
controlling field for a dependent field

18. Page Layout - Field level security - Record Types
components of a profile
system administrator
All organization data
summary and matrix

19. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
Permissions
parent.child relationships
components of a profile

20. What is the role of Primary Object when creating custom report types?
an error report after the loading
csv files
1
To let the user select values in the view picklist

21. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Show details and add events
in activity history
using the custom summary field
User can log out all unsaved data is lost

22. Name three sources from which cases can be created.
calculations on summary fields
Custom summary and matrix reports
Call Support - Call Sales - Log a case online - Email Support
Profile controls

23. Super User - Can customize and administer the application
System Administrator
territory management
The user loses all unsaved data after terminating the session
components of a profile

24. The maximum # of time trigger actions
Standard User
40
Fiscal year - Licenses - Language - locale - time zones
Forecasts

25. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Rules and the use of Email Templates
many to many
None of the users

26. Standard picklist fields can be controlling fields but...
Custom Field
the new label value
not dependent fields
Objects on managed packages

27. How many lead assignment rules can be active at one time?
The user is not able to edit it because it is read-only
Metric - table - gauge - chart - S-Control - VF page
denied
1

28. The size limit for documents uploaded is...
5 MB
Tabular reports
link to report
Objects on managed packages

29. To edit opportunity permission - where would you make the change?
different types of sharing rules
3
Profile
Field level security

30. The account owner - opportunit owners - and case owners...
can be different users
use everywhere rule
extend sharing for those records
All organization data

31. When a case is deleted - following are deleted except
dashboard components
40
Case tasks
Use cases for Web-to-Case

32. What is the salesforce Console?
Standard users
To use the campaign import wizards
A tab that combines a list view and related records into one screen with different frames.
tasks scheduled calendar events

33. Give an example of a one-to many relationship between standard objects.
denied
Accounts to Opportunities - or Contacts to Cases
Create on solution
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

34. If the data validation at web to lead form fails - who will get the error report?
multiple record types
Contract Manager
build a custom forecast for the same
The designated weblead owner gets an email

35. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
in activity history
Case queue
One solution field
links two objects together

36. Inline editing updates the field when...
the record is saved/updated
To capture unique data of the business
rollup summary field
4000

37. While scheduling an email reports user specifies all except...
To let the user select values in the view picklist
link to report
The Marketing User profile
no limits

38. Opportunities and quotes are a part of which cloud?
Sales Cloud
To let the user select values in the view picklist
extend sharing for those records
other formula fields

39. Campaigns and opportunities have a _____________ relationship.
dashboard components
Campaign Member or Contact Role
A tab that combines a list view and related records into one screen with different frames.
many to much

40. Can only view records
To use a Case Assignment
controlling field for a dependent field
Read-Only
Contract Manager

41. The size limit for documents uploaded is...
delete the field
5 MB
When a Lead is converted
summary and matrix

42. ____________ is available for custom fiscal years.
Export to excel
Sales Cloud
Mini Page Layout
Custom forecasting

43. What can stop a scheduled report-dashboard run?
Case
Difference between workflow rule and workflow approval process
View the account - Edit the account
The running user does not have access to the dashboard folder

44. History tracking can be performed on the following standard objects except...
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Mini Page Layout
conditional highlighting
Forecasts

45. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
The running user does not have access to the dashboard folder
routed to a default lead creator via email
Tabular reports
Custom Field

46. Page layouts are assigned to users based on...
Export to excel
4000
Role settings
Skill requirements - Product categories - Customer types - Service levels

47. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
can be different users
Components of the Console Tab
before it is saved in Salesforce
Workflow rules

48. What is true about look up relationship?
Value is always required
to a case
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

49. Reports that must be used to create dashboard components.
one language at a time
Custom summary and matrix reports
To use a Case Assignment
csv files

50. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Basically - the Gmail model - all you data is stored on servers
different types of sharing rules
before it is saved in Salesforce
Manage Letterheads - Manage Public Templates - Edit HTML Templates

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Salesforce Certification

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