Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
previously approved process
controlling field for a dependent field
the recycle bin
Elements within a Page Layout

2. Used to escalate a case if it has not been resolved within a specified period of time.
able to upgrade to other version
Case Escalation Rule
Basically - the Gmail model - all you data is stored on servers
500

3. If using customizable forecasting - there is a seperate...
Adding a user to the sales team group
components of a profile
Tabular reports
forecast role hierarchy

4. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
reportable
As short as a day and as long as a forever
parent.child relationships

5. Can only view records
not dependent fields
Read-Only
the record is saved/updated
Custom Field

6. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
territory management
your organization's workflow
Account - Contacts - Opportunities
Download AppExchange Packages

7. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Accounts to Opportunities - or Contacts to Cases
The user loses all unsaved data after terminating the session
automatically maps
Standard users

8. Managed package is always...
Lead - Contact - Solution
One solution field
be shared
able to upgrade to other version

9. How many Editions are there in SFDC?
Case
rollup summary field
5
Sales Cloud

10. What is the limit on the compiled size of the formula field?
parent.child relationships
previously approved process
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
4k

11. When is it appropriate to use the Import Wizard vs. the Data Loader?
web-to-lead
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
components of a profile
A running user

12. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
components of a profile
System Administrator
Ideas
To use a Case Assignment

13. A _____________ cannot be the controlling field for a dependent field.
Edit and Read opportunity
5 MB
custom multi select picklist
To capture unique data of the business

14. The ____________ is a custom field that aggregates child record information in to the parent record.
calculations on summary fields
Profile
rollup summary field
Case tasks

15. If the data validation at web to lead form fails - who will get the error report?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
make a field required
Accounts - Contacts - Leads - Solutions - and Custom objects
The designated weblead owner gets an email

16. A custom summary formula cannot reference ____________ in an object.
Metric and gauge
routed to a default lead creator via email
other formula fields
components of a profile

17. We cannot create sharing rules on...
Accounts to Opportunities - or Contacts to Cases
objects in a managed package
300
All users of SFDC who have access to campaigns objects

18. What is true about look up relationships?
not dependent fields
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
using the data loader
View all data

19. Where would you make changes in order to make default tabs visible?
4k
User setting
Case Escalation Rule
system administrator

20. Determines the level of access to the dashboard data
Download AppExchange Packages
A running user
Default Locale - Default Language - Default Time Zone
Forecasts

21. What is the salesforce Console?
Components of the Console Tab
A tab that combines a list view and related records into one screen with different frames.
Contract Manager
All organization data

22. You can create _____________ directly from the csv import file.
parent.child relationships
Account - Contacts - Opportunities
territory management
Case Auto-Response Rule

23. Sharing rule: ________ that grant access to groups of users.
Force.com
Automated rules
custom multi select picklist
To use the campaign import wizards

24. The # of business hours that can be set for the organization to operate
Salesforce CRM workflow
The user is not able to edit it because it is read-only
Contacts
Unlimited

25. Standard User Permissions + can edit - approve - activate and delete contracts
not dependent fields
Contract Manager
forecast role hierarchy
Manage Letterheads - Manage Public Templates - Edit HTML Templates

26. How many lead assignment rules can be active at one time?
cause data loss
They are upgradeable
Read-Only
1

27. Custom objects are...
reportable
Configure the settings and rules for Case processing - including Business Hours - and Escalation
All users
denied

28. Picklist dependency rules are __________ during import.
std price book or a price book
not enforced
Custom Field
List view

29. A role controls __________ that users have to an organization's data.
List view
the level of visibility
Default Locale - Default Language - Default Time Zone
make a field required

30. Standard User Permissions + can import leads for the organization
Marketing User
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
summary and matrix reports
To display extended web content on SF window

31. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
Solution Manager
Gets assigned to lead owner's territory
number from percentage

32. Applications are built on which platform?
lead conversion
Accounts - Contacts - Leads - Solutions - and Custom objects
1 day
Force.com

33. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Components of the Console Tab
same access to the document
territory management
Sales Cloud

34. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Sales Team Role
The user is not able to edit it because it is read-only
1 day
controlling field for a dependent field

35. Charts - Tables - Metrics - Gauge
csv files
dashboard components
Master-detail - many-to-many - lookup - hierarchical
Profile

36. Two options for restricting access via IP Ranges
Edit on solution
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Custom objects - Field level security
an error report after the loading

37. You cannot delete a product that is...
Salesforce ID
used on an oppy
reportable
using the data loader

38. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
The user loses all unsaved data after terminating the session
Profile controls
your organization's workflow
Rules and the use of Email Templates

39. Changing the data type of an existing custom field can cause data loss while changing to...
automatically maps
Custom summary and matrix reports
number from percentage
The Marketing User profile

40. You can import only ___________ per CSV file.
one language at a time
Google adwords
Use cases for Case Hierarchies
Accounts to Opportunities - or Contacts to Cases

41. If a standard object is renamed - the reports are renamed based on...
the new label value
not dependent fields
All organization data
std price book or a price book

42. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
YEAR(date_c) =YEAR(today())
Territory Management
components of a profile
extend sharing for those records

43. As an admin - you can schedule regular data imports...
using the data loader
be shared
build a custom forecast for the same
The user is not able to edit it because it is read-only

44. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
multiple record types
a campaign member
As short as a day and as long as a forever
no limits

45. In conditional highlighting - how may maximum conditions are allowed per report?
different types of sharing rules
3
Solution Manager
build a custom forecast for the same

46. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
All organization data
IP address is unknown
1

47. Standard User Permissions + can manage published solutions + can manage solution categories
multiple record types
Solution Manager
Case tasks
must be between 5 and 50

48. Inline editing updates the field when...
the record is saved/updated
rollup summary field
The user is not able to edit it because it is read-only
The user loses all unsaved data after terminating the session

49. The account owner - opportunit owners - and case owners...
to a case
Show details and add events
Case Escalation Rule
can be different users

50. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
territory management
cause data loss
make a field required