Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
List view
based on their profile
Value is always required

2. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Any user can view all records that the running user role can view
Business Hours
Marketing -Call Center
To use the campaign import wizards

3. A role controls __________ that users have to an organization's data.
the level of visibility
denied
Metric - table - gauge - chart - S-Control - VF page
csv files

4. What can a user do an account record that has been manually shard read/write with him/her?
View the account - Edit the account
one language at a time
lead assignment rule
All users of SFDC who have access to campaigns objects

5. Page layouts are assigned to users based on...
Case Auto-Response Rule
Role settings
Ideas
multiple record types

6. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
components of a profile
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
cause data loss
Edit on solution

7. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
automatically maps
4k
delete the field

8. The size limit for documents uploaded is...
Rcord type
std price book or a price book
5
5 MB

9. The maximum # of time trigger actions
When a Lead is converted
40
Opportunity campaign related list - Contact campaign related list
Google adwords

10. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
Configure the settings and rules for Case processing - including Business Hours - and Escalation
using the data loader
Case Auto-Response Rule

11. When a case is deleted - following are deleted except
Google
To use the campaign import wizards
Case tasks
Marketing -Call Center

12. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
Edit and Read opportunity
Standard users
own a record and not see it

13. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Sales Cloud
Create on solution
YEAR(date_c) =YEAR(today())
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

14. Standard picklist fields can be controlling fields but...
Custom Field
not dependent fields
many to much
references another summary formula

15. Users can _____________ from the sidebar and advanced search
Role settings
search for public tags
Force.com
All organization data

16. If the lead has a record type - the default record type of the new owner is assigned to records created during...
When a Lead is converted
Manage Letterheads - Manage Public Templates - Edit HTML Templates
The running user does not have access to the dashboard folder
lead conversion

17. You can create _____________ directly from the csv import file.
parent.child relationships
The designated weblead owner gets an email
Rules and the use of Email Templates
Export to excel

18. You can use _______________ for summary and matrix reporting only.
automatically maps
conditional highlighting
the new label value
List view

19. Sharing rule: ________ that grant access to groups of users.
Automated rules
routed to a default lead creator via email
links two objects together
except Campaign

20. What is the role of Primary Object when creating custom report types?
Workflow rules
version control capabilities
To let the user select values in the view picklist
automatically maps

21. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Edit and Read opportunity
in activity history
There is only one record type in person account - There is no contact related list in person account
an error report after the loading

22. What information in the user record cannot be captured without a custom field?
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Hire date
Any user can view all records that the running user role can view
When a Lead is converted

23. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
All users of SFDC who have access to campaigns objects
Skill requirements - Product categories - Customer types - Service levels
All organization data
Rules and the use of Email Templates

24. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
system administrator
make a field required
Use cases for Web-to-Case
to a case

25. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Metric - table - gauge - chart - S-Control - VF page
Profile controls
Line
300

26. In order to implement more than one business process - ____________must also be implemented.
dashboard components
multiple record types
multiple fields in SFDC
User setting

27. _____________can import a maximum of 500 account records in a session.
Marketing User
Difference between workflow rule and workflow approval process
They are upgradeable
Standard users

28. What can stop a scheduled report-dashboard run?
Business Hours
system administrator
API
The running user does not have access to the dashboard folder

29. Custom objects are...
reportable
Workflow rules
They are upgradeable
The email address of the user whose identify is being confirmed.

30. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Any user can view all records that the running user role can view
Workflows
Hire date
different types of sharing rules

31. If a standard object is renamed - the reports are renamed based on...
conditional highlighting
the new label value
Set thresholds for report analysis
Edit on solution

32. Business process is available in following objects: _______________
Any user can view all records that the running user role can view
Lead - Contact - Solution
Profile
Custom picklist

33. How would an administrator modify lookup records in a console layout?
500
Marketing -Call Center
Mini Page Layout
web-to-lead

34. Why do you create a web tab?
custom multi select picklist
To display extended web content on SF window
Automated rules
calculations on summary fields

35. Salesforce for Microsoft Outlook is which type of client?
API
be shared
1
multiple fields in SFDC

36. Name three settings on the Company Information page that administrators can edit.
250
Default Locale - Default Language - Default Time Zone
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Profile

37. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
Hire Date
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
the level of visibility

38. Name three benefits of the cloud computing model.
references another summary formula
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

39. ____________ is available for custom fiscal years.
List view
Custom forecasting
5
50000

40. As an admin - you can schedule regular data imports...
The user is not able to edit it because it is read-only
the level of visibility
using the data loader
Case tasks

41. If using customizable forecasting - there is a seperate...
forecast role hierarchy
Profile controls
Basically - the Gmail model - all you data is stored on servers
Give a list of campaigns that influenced the user

42. When you configure search settings for your organization - the new value...
Mini Page Layout
Forecasts
must be between 5 and 50
objects in a managed package

43. The ____________ is a custom field that aggregates child record information in to the parent record.
To use a Case Assignment
many to much
rollup summary field
Custom forecasting

44. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
The Marketing User profile
Adding a user to the sales team group
able to upgrade to other version

45. Calendar and Task Activities are both...
using the custom summary field
Insert - update - upsert - delete
tasks scheduled calendar events
using the data loader

46. Error on failed web to lead validation is...
routed to a default lead creator via email
other formula fields
Set thresholds for report analysis
use everywhere rule

47. Applications are built on which platform?
Force.com
API
different types of sharing rules
The Marketing User profile

48. When is a custom object created?
except Campaign
To capture unique data of the business
Case
references another summary formula

49. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Metric - table - gauge - chart - S-Control - VF page
Standard Field

50. A workflow alert cannot be tracked...
be shared
Salesforce CRM workflow
in activity history
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis