Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Record types are not available in...
Download AppExchange Packages
the Professional Edition
Case
Case Auto-Response Rule

2. If the lead has a record type - the default record type of the new owner is assigned to records created during...
lead conversion
Read-Only
must be between 5 and 50
Account - Contacts - Opportunities

3. What can a user do an account record that has been manually shard read/write with him/her?
YEAR(date_c) =YEAR(today())
View the account - Edit the account
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Adding a user to the sales team group

4. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Use cases for Email-to-Case
To let the user select values in the view picklist
When a Lead is converted
5 MB

5. The documents tab does not contain...
territory management
version control capabilities
The user is not able to edit it because it is read-only
Summary and table

6. Calendar and Task Activities are both...
able to delete accounts
All organization data
web-to-lead
tasks scheduled calendar events

7. The create new folder link will only be visible to users with which permission?
Manage public documents
List view
Edit on solution
500

8. Users with access to opportunities as sales team members cannot...
Automated rules
forecast role hierarchy
extend sharing for those records
able to upgrade to other version

9. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
Set thresholds for report analysis
folder access level
build a custom forecast for the same
Mini Page Layout

10. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
The Marketing User check box on the user profile page
Fiscal year - Licenses - Language - locale - time zones
Automated rules

11. Where do active currencies live?
Profile controls
system administrator
300
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

12. What is true about managed packages?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
They are upgradeable
active assignment rules
Fiscal year - Licenses - Language - locale - time zones

13. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
5 MB
Queue
folder access level

14. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
The user is not able to edit it because it is read-only
Salesforce and Marketing Automation - Customer Support Management
Custom Field

15. In list view enhancements - users cannot export list results to...
csv files
To use the campaign import wizards
folder access level
Show details and add events

16. The size limit for documents uploaded is...
Profile
Unlimited
5 MB
Field level security

17. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
multiple fields in SFDC
able to delete accounts
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

18. You can customize Profile to restrict users' ability to...
To use Case Queues to manage Cases
Business Hours
log in to SFDC Profile
link to report

19. What is the use of campaign influence feature on oportunities?
1 day
Accounts to Opportunities - or Contacts to Cases
Give a list of campaigns that influenced the user
system administrator

20. Can view - edit and delete their own records
upgrade a managed application
Standard User
Custom picklist
300

21. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
controlling field for a dependent field
Download AppExchange Packages
API
web-to-lead

22. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Accounts to Opportunities - or Contacts to Cases
Campaign Member or Contact Role
Case queue
Summary and table

23. What data can you request for in the weekly data export?
your organization's workflow
Salesforce ID
All organization data
not dependent fields

24. When you configure search settings for your organization - the new value...
make a field required
Accounts - Contacts - Leads - Solutions - and Custom objects
Difference between workflow rule and workflow approval process
must be between 5 and 50

25. Which salesforce.com feature allows the org to capture ROI on online advertising?
Create a report
To let the user select values in the view picklist
Google adwords
Download AppExchange Packages

26. A record of contact with customer support. A customer is reporting a problem or asking a question.
Summary or matrix (with at least one level of grouping)
Case
Basically - the Gmail model - all you data is stored on servers
Create a report

27. A custom summary formula cannot reference ____________ in an object.
your organization's workflow
other formula fields
the recycle bin
To use the campaign import wizards

28. Field level security cannot be used to...
The Marketing User profile
system administrator
make a field required
Marketing User

29. There are _________ to new picklist or multi-select picklist values for any field during a single import
previously approved process
List view
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
no limits

30. Standard picklist fields can be controlling fields but...
cause data loss
Business Hours
not dependent fields
250

31. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Create a report
All users
4k
To use the campaign import wizards

32. Your recycle bin record limit is _____times the MBs in your general storage
Fiscal year - Licenses - Language - locale - time zones
A tab that combines a list view and related records into one screen with different frames.
250
5 MB

33. _____________can import a maximum of 500 account records in a session.
using the custom summary field
Standard users
the new label value
Use cases for Web-to-Case

34. Why do you create a web tab?
To display extended web content on SF window
the record is saved/updated
Case Auto-Response Rule
API

35. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
250
Workflow rules
csv files
Marketing User

36. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Objects on managed packages
upgrade a managed application
50000
Master-detail - many-to-many - lookup - hierarchical

37. You can map a custom lead field...
Case queue
to a case
IP address is unknown
Queue

38. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
To display extended web content on SF window
To let the user select values in the view picklist
40
None of the users

39. The maximum number of values allowed in a controlling field.
objects in a managed package
300
previously approved process
a campaign member

40. Who can view a campaign in SFDC?
Summary and table
All users of SFDC who have access to campaigns objects
csv files
Marketing -Call Center

41. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
Permissions
300
other formula fields
To use a Case Assignment

42. What is true about look up relationship?
Profile
Summary and table
Forecasts
Value is always required

43. It is possible for a user to...
using the custom summary field
The user is not able to edit it because it is read-only
own a record and not see it
territory management

44. Who can import data for all users?
Permissions
System Administrator profile and Marketing User Profile (import Leads)
Default Locale - Default Language - Default Time Zone
own a record and not see it

45. Author and the owner do not have the...
own a record and not see it
automatically maps
same access to the document
used on an oppy

46. Where would you make changes in order to make default tabs visible?
own a record and not see it
User setting
the new label value
Manage public documents

47. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Salesforce and Marketing Automation - Customer Support Management
before it is saved in Salesforce
csv files
300

48. What can stop a scheduled report-dashboard run?
The running user does not have access to the dashboard folder
Metric - table - gauge - chart - S-Control - VF page
Mini Page Layout
Value is always required

49. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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50. Field level security cannot be used to...
make a field required
make a field required
anyone in the team
must be between 5 and 50