Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Name three settings on the Company Information page that administrators can edit.






2. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.






3. Why do you create a web tab?






4. Custom objects are...






5. The maximum # of time trigger actions






6. Name three benefits of the cloud computing model.






7. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






8. Inline editing updates the field when...






9. A role has a ________ relationship with users.






10. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...






11. What is true about look up relationships?






12. Picklist dependency rules are __________ during import.






13. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






14. You must create the business process before creating record types for each of these objects...






15. Author and the owner do not have the...






16. The administrator wants to track data over a period of time. Which graph would he use?






17. A _____________ cannot be the controlling field for a dependent field.






18. You cannot delete a product that is...






19. Allows you to define different sets of picklist values for both standard and custom picklist.






20. The account owner - opportunit owners - and case owners...






21. You can map a single column from the csv file to...






22. Users can _____________ from the sidebar and advanced search






23. Which one of these may be a controlling field and a dependent field?






24. You can map a custom lead field...






25. You can create _____________ directly from the csv import file.






26. A role controls __________ that users have to an organization's data.






27. Custom fiscal year works on a define once and...






28. You can customize Profile to restrict users' ability to...






29. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






30. Which of these are inherited from objects on homepage in a console layout?






31. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






32. Create ads that display on search engines is possible in SFDC using...






33. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of






34. The maximum number of values allowed in a controlling field.






35. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






36. There are _________ to new picklist or multi-select picklist values for any field during a single import






37. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...






38. Salesforce data validation gives administrators an easy way to ensure the integrity of data...






39. Sharing rule: ________ that grant access to groups of users.






40. Conditional formatting is available for...






41. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






42. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






43. A workflow alert cannot be tracked...






44. Create and manage letterheads and email templates






45. When you configure search settings for your organization - the new value...






46. Types of relationships that can exist between objects






47. Used to escalate a case if it has not been resolved within a specified period of time.






48. When is it appropriate to use the Import Wizard vs. the Data Loader?






49. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






50. A public group is a grouping of all except...