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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which report formats must be used to create dashboard components?
can be different users
Salesforce ID
User setting
Summary or matrix (with at least one level of grouping)

2. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Ideas
cause data loss
System Administrator profile and Marketing User Profile (import Leads)
must be between 5 and 50

3. You can map a custom lead field...
Salesforce and Marketing Automation - Customer Support Management
Case Auto-Response Rule
to a case
Summary or matrix (with at least one level of grouping)

4. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
Case
number from percentage
Workflows
3 or more hours per day

5. Allows you to define different sets of picklist values for both standard and custom picklist.
Standard User
Rcord type
The user is not able to edit it because it is read-only
Profile controls

6. How many Editions are there in SFDC?
your organization's workflow
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
5
All organization data

7. A lead has been converted. Where can we find the campaigns associated with it?
3
the new label value
Opportunity campaign related list - Contact campaign related list
Manage Letterheads - Manage Public Templates - Edit HTML Templates

8. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Queue
delete the field
300
Page layouts

9. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
A tab that combines a list view and related records into one screen with different frames.
Permissions
active assignment rules

10. You can modify the contents of a folder if the ______________ is set to read/write.
folder access level
Components of the Console Tab
your organization's workflow
build a custom forecast for the same

11. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
own a record and not see it
All users of SFDC who have access to campaigns objects
the level of visibility

12. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
dashboard components
The email address of the user whose identify is being confirmed.
web-to-lead
lead assignment rule

13. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
the record is saved/updated
Unlimited
The Marketing User check box on the user profile page

14. How many roles can you create for your org?
can be different users
version control capabilities
The email address of the user whose identify is being confirmed.
500

15. Who can view campaigns?
None of the users
All users
delete the field
components of a profile

16. Where would you make changes in order to make default tabs visible?
Show details and add events
search for public tags
User setting
3

17. _____________can import a maximum of 500 account records in a session.
Standard users
Default Locale - Default Language - Default Time Zone
Case Auto-Response Rule
Solution Manager

18. Field level security cannot be used to...
Show details and add events
summary and matrix
make a field required
use everywhere rule

19. Give an example of where a junction object is used between standard objects.
Tabular reports
Adding a user to the sales team group
make a field required
Campaign Member or Contact Role

20. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
YEAR(date_c) =YEAR(today())
Custom summary and matrix reports
Show details and add events
Accounts - Contacts - Leads - Solutions - and Custom objects

21. The # of business hours that can be set for the organization to operate
Standard Field
Skill requirements - Product categories - Customer types - Service levels
Unlimited
Custom objects - Field level security

22. Business process is available in following objects: _______________
Lead - Contact - Solution
Case tasks
Gets assigned to lead owner's territory
User setting

23. What data can you export out of SFDC?
a campaign member
using the data loader
Download AppExchange Packages
All organization data

24. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
To let the user select values in the view picklist
Edit and Read opportunity
View all data
std price book or a price book

25. A _____________ cannot be the controlling field for a dependent field.
Edit on solution
custom multi select picklist
links two objects together
Case queue

26. In conditional highlighting - how may maximum conditions are allowed per report?
custom multi select picklist
Profile
version control capabilities
3

27. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
One solution field
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
All organization data

28. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
250
lead conversion
The running user does not have access to the dashboard folder
Profile controls

29. Custom objects are...
denied
reportable
Unlimited
extend sharing for those records

30. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
System Administrator
Workflow rules
anyone in the team
Standard Field

31. Error on failed web to lead validation is...
active assignment rules
system administrator
routed to a default lead creator via email
Configure the settings and rules for Case processing - including Business Hours - and Escalation

32. Recycle bin houses deleted data for...
30 days
Sales Team Role
based on their profile
The running user does not have access to the dashboard folder

33. When you configure search settings for your organization - the new value...
Custom forecasting
no limits
must be between 5 and 50
To use Case Queues to manage Cases

34. The ____________ is a custom field that aggregates child record information in to the parent record.
Adding a user to the sales team group
different types of sharing rules
rollup summary field
To use a Case Assignment

35. Conditional formatting is available for...
system administrator
System Administrator profile and Marketing User Profile (import Leads)
Summary and table
Set thresholds for report analysis

36. Changing the data type of an existing custom field can cause data loss while changing to...
forecast role hierarchy
number from percentage
web-to-lead
Profile

37. Dated exchange rates can be set in the time range of...
make a field required
3 or more hours per day
Standard Field
As short as a day and as long as a forever

38. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Elements within a Page Layout
able to delete accounts
summary and matrix
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

39. What is true about look up relationships?
Custom summary and matrix reports
Standard User
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Use cases for Web-to-Case

40. A custom lead field can be mapped to...
One solution field
Objects on managed packages
System Administrator profile and Marketing User Profile (import Leads)
To use the campaign import wizards

41. During a lead import - you can choose to enable ___________ as part of the import.
active assignment rules
Solution Manager
objects in a managed package
an error report after the loading

42. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
View the account - Edit the account
not dependent fields
many to much

43. You can use _______________ for summary and matrix reporting only.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
1
All organization data
conditional highlighting

44. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Solution Manager
Call Support - Call Sales - Log a case online - Email Support
Metric and gauge
Field level security

45. Records in _____________ do not count against your organization's storage limits.
View the account - Edit the account
The Marketing User check box on the user profile page
the recycle bin
Workflows

46. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
To use a Case Assignment
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Create a report
automatically maps

47. Can view - edit and delete their own records
Standard User
50000
denied
link to report

48. You can map a single column from the csv file to...
Solutions - Accounts - Opportunities
rollup summary field
multiple fields in SFDC
Edit on solution

49. Create and manage letterheads and email templates
your organization's workflow
custom multi select picklist
must be between 5 and 50
Manage Letterheads - Manage Public Templates - Edit HTML Templates

50. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
many to much
Rules and the use of Email Templates
When a Lead is converted
The running user does not have access to the dashboard folder

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Salesforce Certification

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