Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






2. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






3. The administrator wants to track data over a period of time. Which graph would he use?






4. Permission to add a category to a solution require which permission






5. Record types are not available in...






6. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






7. Create ads that display on search engines is possible in SFDC using...






8. A person account is different from a business account because...






9. A public group is a grouping of all except...






10. Managed package is always...






11. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?






12. When a case is deleted - following are deleted except






13. There are _________ to new picklist or multi-select picklist values for any field during a single import






14. Which one of these may be a controlling field and a dependent field?






15. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.






16. Custom objects are...






17. Recycle bin houses deleted data for...






18. History tracking can be performed on the following standard objects except...






19. Name three sources from which cases can be created.






20. How many records of a custom object can a system admin import using the Salesforce Import Wizard?






21. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






22. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot






23. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






24. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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25. A delegated approver can revoke a...






26. Software-as-a-service (SaaS) model






27. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






28. Sharing rules can be formed on the following except...






29. Standard User Permissions + can manage published solutions + can manage solution categories






30. What is the salesforce Console?






31. Salesforce for Microsoft Outlook is which type of client?






32. Why do you create a web tab?






33. You can map a single column from the csv file to...






34. Page Layout - Field level security - Record Types






35. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






36. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.






37. List the places where Currency is specified






38. The documents tab does not contain...






39. Name three settings on the Company Information page that administrators can edit.






40. Applications are built on which platform?






41. You can delete the _____________ that is on an oppy.






42. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?






43. May be used to group related cases - or to split one case into many different parts.






44. Where would you make changes in order to make default tabs visible?






45. Users with which permission can install or uninstall AppExchange packages from the APpExchange?






46. Records in _____________ do not count against your organization's storage limits.






47. Which report formats must be used to create dashboard components?






48. Dated exchange rates can be set in the time range of...






49. Which salesforce.com feature allows the org to capture ROI on online advertising?






50. Field level security cannot be used to...