Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. May be used to group related cases - or to split one case into many different parts.






2. ______________ will not give access to opportunity records that was previously a restricted account.






3. What data can you request for in the weekly data export?






4. ____________ is available for custom fiscal years.






5. Can view - edit and delete their own records






6. When is it appropriate to use the Import Wizard vs. the Data Loader?






7. You can then associate each business process with one or more record types and make it available to users...






8. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






9. Recycle bin houses deleted data for...






10. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.






11. Who can view a campaign in SFDC?






12. Sharing rule: ________ that grant access to groups of users.






13. All existing custom objects that were previously deployed will still be deployed when you....






14. Business process is available in following objects: _______________






15. _____________can import a maximum of 500 account records in a session.






16. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz






17. Custom objects are...






18. Can only view records






19. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...






20. When a case is deleted - following are deleted except






21. The ____________ is a custom field that aggregates child record information in to the parent record.






22. How would an administrator modify lookup records in a console layout?






23. Users with access to opportunities as sales team members cannot...






24. Personal tags cannot...






25. Standard objects examples






26. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.






27. The account owner - opportunit owners - and case owners...






28. Custom summary formula on report...






29. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?






30. A role controls __________ that users have to an organization's data.






31. Super User - Can customize and administer the application






32. You can map a custom lead field to only one of the following objects at a single instance






33. You cannot delete a product that is...






34. There are _________ to new picklist or multi-select picklist values for any field during a single import






35. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






36. The administrator wants to track data over a period of time. Which graph would he use?






37. Partner Portal: Users login to the web portal rather than through the...






38. A record of contact with customer support. A customer is reporting a problem or asking a question.






39. Which salesforce.com feature allows the org to capture ROI on online advertising?






40. Create and manage letterheads and email templates






41. When is a custom object created?






42. Custom fiscal year works on a define once and...






43. What is the salesforce Console?






44. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...






45. In list view enhancements - users cannot export list results to...






46. What information in the user record cannot be captured without a custom field?






47. What is Salesforce?






48. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






49. Name three sources from which cases can be created.






50. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.