Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What information in the user record cannot be captured without a custom field?
List view
Components of the Console Tab
link to report
Hire date

2. A public group is a grouping of all except...
Solutions - Accounts - Opportunities
build a custom forecast for the same
All organization data
Queue

3. How many Editions are there in SFDC?
territory management
5
Case Escalation Rule
Permissions

4. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
Profile
Business Hours
Any user can view all records that the running user role can view
Value is always required

5. Standard User Permissions + can import leads for the organization
Custom objects - Field level security
Rcord type
Marketing User
A running user

6. When is it appropriate to use the Import Wizard vs. the Data Loader?
reportable
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Google adwords
Standard users

7. An account team can be added by all except...
anyone in the team
system administrator
4000
forecast role hierarchy

8. You can customize Profile to restrict users' ability to...
log in to SFDC Profile
the record is saved/updated
same access to the document
Rcord type

9. May be used to group related cases - or to split one case into many different parts.
not dependent fields
Use cases for Case Hierarchies
the recycle bin
The designated weblead owner gets an email

10. A custom summary formula cannot reference ____________ in an object.
To let the user select values in the view picklist
Standard User
other formula fields
User can log out all unsaved data is lost

11. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
Queue
To use the campaign import wizards
To let the user select values in the view picklist
Download AppExchange Packages

12. Charts - Tables - Metrics - Gauge
dashboard components
active assignment rules
Google
1

13. Standard objects examples
Solutions - Accounts - Opportunities
User setting
multiple fields in SFDC
IP address is unknown

14. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Download AppExchange Packages
1
Field level security
one language at a time

15. What is the use of campaign influence feature on oportunities?
can be different users
Create on solution
Give a list of campaigns that influenced the user
denied

16. When is a custom object created?
except Campaign
Custom Field
To display extended web content on SF window
To capture unique data of the business

17. When a case is deleted - following are deleted except
Set thresholds for report analysis
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Case tasks
Hire Date

18. What is true about managed packages?
csv files
make a field required
They are upgradeable
be shared

19. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
make a field required
5 MB
Elements within a Page Layout
Force.com

20. Opportunities and quotes are a part of which cloud?
API
Sales Cloud
be shared
reportable

21. Page layouts are assigned to users based on...
IP address is unknown
Custom picklist
the recycle bin
Role settings

22. Custom summary formula on report...
Role settings
The user loses all unsaved data after terminating the session
references another summary formula
Ideas

23. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Fiscal year - Licenses - Language - locale - time zones
Business Hours

24. Applications are built on which platform?
Role settings
Force.com
Workflows
lead conversion

25. Name three sources from which cases can be created.
A tab that combines a list view and related records into one screen with different frames.
Page layouts
Call Support - Call Sales - Log a case online - Email Support
300

26. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
300
50000
links two objects together
All organization data

27. The account owner - opportunit owners - and case owners...
The Marketing User check box on the user profile page
can be different users
other formula fields
Hire Date

28. Standard User Permissions + can manage published solutions + can manage solution categories
The Marketing User profile
Hire date
Solution Manager
Sales Team Role

29. How many roles can you create for your org?
can be different users
rollup summary field
500
build a custom forecast for the same

30. What is the role of Primary Object when creating custom report types?
One solution field
To let the user select values in the view picklist
View the account - Edit the account
same access to the document

31. Which information not captured on user record in Salesforce?
Hire Date
3
Solution Manager
custom multi select picklist

32. List the functions of the Data Loader
Read-Only
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Insert - update - upsert - delete
Page layouts

33. Name three settings on the Company Information page that administrators can edit.
Page layouts
tasks scheduled calendar events
same access to the document
Default Locale - Default Language - Default Time Zone

34. A custom multi-select pick list cannot be a...
controlling field for a dependent field
Custom picklist
salesforce.com portal
Create a report

35. ______________ will not give access to opportunity records that was previously a restricted account.
the recycle bin
delete the field
Adding a user to the sales team group
3

36. Where do active currencies live?
make a field required
version control capabilities
3
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

37. Specifying a "running user" in dashboard means...
links two objects together
Any user can view all records that the running user role can view
300
web-to-lead

38. Users can _____________ from the sidebar and advanced search
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Give a list of campaigns that influenced the user
To display extended web content on SF window
search for public tags

39. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
Case tasks
User can log out all unsaved data is lost
Sales Cloud
To capture unique data of the business

40. You can use conditional highlighting for which types of reports?
summary and matrix reports
Custom summary and matrix reports
Any user can view all records that the running user role can view
When a Lead is converted

41. What can a user do an account record that has been manually shard read/write with him/her?
number from percentage
the recycle bin
View the account - Edit the account
Solution Manager

42. What is Salesforce?
Value is always required
use everywhere rule
Salesforce and Marketing Automation - Customer Support Management
YEAR(date_c) =YEAR(today())

43. All existing custom objects that were previously deployed will still be deployed when you....
To display extended web content on SF window
upgrade a managed application
web-to-lead
custom multi select picklist

44. What is true about look up relationships?
They are upgradeable
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
rollup summary field
automatically maps

45. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
objects in a managed package
before it is saved in Salesforce
Field level security
the new label value

46. What data can you request for in the weekly data export?
links two objects together
All organization data
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
csv files

47. Calendar and Task Activities are both...
4k
the level of visibility
Configure the settings and rules for Case processing - including Business Hours - and Escalation
tasks scheduled calendar events

48. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Set thresholds for report analysis
Tabular reports
All users
Custom forecasting

49. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
dashboard components
Create on solution
Rules and the use of Email Templates
5 MB

50. Used to escalate a case if it has not been resolved within a specified period of time.
a campaign member
Case Escalation Rule
denied
Ideas