Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. May be used to group related cases - or to split one case into many different parts.
must be between 5 and 50
routed to a default lead creator via email
summary and matrix reports
Use cases for Case Hierarchies

2. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
version control capabilities
Workflow rules
Field level security
Export to excel

3. Who can view campaigns?
All users
1 day
Unlimited
Forecasts

4. Opportunities and quotes are a part of which cloud?
Sales Cloud
Master-detail - many-to-many - lookup - hierarchical
an error report after the loading
Accounts to Opportunities - or Contacts to Cases

5. Specifying a "running user" in dashboard means...
Hire date
All users
Business Hours
Any user can view all records that the running user role can view

6. List the places where Currency is specified
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
1 day
able to upgrade to other version
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

7. You can use conditional highlighting for which types of reports?
Unlimited
List view
summary and matrix reports
cause data loss

8. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
multiple fields in SFDC
5
routed to a default lead creator via email

9. In list view enhancements - users cannot export list results to...
The Marketing User profile
csv files
Elements within a Page Layout
no limits

10. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
parent.child relationships
delete the field
denied
Google adwords

11. You can create _____________ directly from the csv import file.
50000
parent.child relationships
Salesforce and Marketing Automation - Customer Support Management
They are upgradeable

12. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
Custom summary and matrix reports
Sales Cloud
To use Case Queues to manage Cases

13. Permission to add a category to a solution require which permission
Create on solution
Adding a user to the sales team group
Summary or matrix (with at least one level of grouping)
Components of the Console Tab

14. Standard picklist fields can be controlling fields but...
not dependent fields
search for public tags
rollup summary field
They are upgradeable

15. When is a custom object created?
To capture unique data of the business
A tab that combines a list view and related records into one screen with different frames.
Ideas
Show details and add events

16. The size limit for documents uploaded is...
using the data loader
Manage Letterheads - Manage Public Templates - Edit HTML Templates
View all data
5 MB

17. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Workflows
Use cases for Web-to-Case
System Administrator profile and Marketing User Profile (import Leads)
delete the field

18. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

19. Available out of box - cannot be deleted (You can change the label name).
Export to excel
automatically maps
forecast role hierarchy
Standard Field

20. Allows you to define different sets of picklist values for both standard and custom picklist.
the Professional Edition
Rcord type
build a custom forecast for the same
1 day

21. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
able to delete accounts
Any user can view all records that the running user role can view
Basically - the Gmail model - all you data is stored on servers

22. What is true about managed packages?
csv files
conditional highlighting
Marketing -Call Center
They are upgradeable

23. The create new folder link will only be visible to users with which permission?
cause data loss
The running user does not have access to the dashboard folder
Unlimited
Manage public documents

24. You must create the business process before creating record types for each of these objects...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Page layouts
To let the user select values in the view picklist
except Campaign

25. To edit opportunity permission - where would you make the change?
Field level security
Campaign Member or Contact Role
Territory Management
Profile

26. How many roles can you create for your org?
Standard users
Tabular reports
lead assignment rule
500

27. As an admin - you can schedule regular data imports...
except Campaign
using the data loader
Lead - Contact - Solution
Objects on managed packages

28. Author and the owner do not have the...
same access to the document
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
multiple fields in SFDC
Case tasks

29. Where do active currencies live?
View the account - Edit the account
Forecasts
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

30. Conditional highlighting is used only in...
be shared
Accounts - Contacts - Leads - Solutions - and Custom objects
summary and matrix
one language at a time

31. Who can view a campaign in SFDC?
5
Configure the settings and rules for Case processing - including Business Hours - and Escalation
All users of SFDC who have access to campaigns objects
Profile

32. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
1 day
Hire Date
A tab that combines a list view and related records into one screen with different frames.
Manage public documents

33. Which information not captured on user record in Salesforce?
50000
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Hire Date
Create a report

34. You need which permission to specify a running user other than yourself?
the record is saved/updated
The Marketing User check box on the user profile page
to a case
View all data

35. You can delete the _____________ that is on an oppy.
Business Hours
Custom objects - Field level security
std price book or a price book
multiple fields in SFDC

36. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
make a field required
Standard User
Campaign Member or Contact Role
Create a report

37. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
references another summary formula
To use the campaign import wizards
Tabular reports

38. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Standard users
Edit and Read opportunity
Google
Page layouts

39. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Page layouts
All users of SFDC who have access to campaigns objects
Edit on solution
number from percentage

40. What is Salesforce?
When a Lead is converted
Salesforce and Marketing Automation - Customer Support Management
the recycle bin
Any user can view all records that the running user role can view

41. A workflow alert cannot be tracked...
in activity history
be shared
Custom objects - Field level security
Metric - table - gauge - chart - S-Control - VF page

42. Calendar and Task Activities are both...
tasks scheduled calendar events
300
To capture unique data of the business
Any user can view all records that the running user role can view

43. Salesforce for Microsoft Outlook is which type of client?
API
None of the users
Tabular reports
not dependent fields

44. How does the Import Wizard perform matching when updating records?
A running user
the Professional Edition
Salesforce ID
Contacts

45. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

46. While scheduling an email reports user specifies all except...
link to report
To use Case Queues to manage Cases
Account - Contacts - Opportunities
Solution Manager

47. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Value is always required
Workflow rules
Standard users
Profile

48. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
used on an oppy
Components of the Console Tab
able to upgrade to other version
lead assignment rule

49. The # of business hours that can be set for the organization to operate
Unlimited
number from percentage
using the data loader
to a case

50. Field level security cannot be used to...
make a field required
Adding a user to the sales team group
Rcord type
The user loses all unsaved data after terminating the session