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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
One solution field
conditional highlighting
territory management
Use cases for Case Hierarchies

2. Users can _____________ from the sidebar and advanced search
forecast role hierarchy
Standard users
Ideas
search for public tags

3. The maximum # of time trigger actions
40
same access to the document
Insert - update - upsert - delete
Case tasks

4. You can then associate each business process with one or more record types and make it available to users...
based on their profile
forecast role hierarchy
log in to SFDC Profile
std price book or a price book

5. Sharing rules can be formed on the following except...
Elements within a Page Layout
Master-detail - many-to-many - lookup - hierarchical
delete the field
Objects on managed packages

6. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
All organization data
Fiscal year - Licenses - Language - locale - time zones
csv files

7. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
To use Case Queues to manage Cases
summary and matrix reports
Permissions
your organization's workflow

8. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
dashboard components
a campaign member
The user is not able to edit it because it is read-only
Case

9. You can use _______________ for summary and matrix reporting only.
Role settings
build a custom forecast for the same
conditional highlighting
Set thresholds for report analysis

10. Business process is available in following objects: _______________
30 days
Lead - Contact - Solution
not enforced
csv files

11. It is possible for a user to...
own a record and not see it
based on their profile
Hire Date
parent.child relationships

12. Opportunities and quotes are a part of which cloud?
Field level security
As short as a day and as long as a forever
Sales Cloud
many to much

13. Custom objects are...
reportable
anyone in the team
Skill requirements - Product categories - Customer types - Service levels
Case tasks

14. Which of the following does not need business process?
The running user does not have access to the dashboard folder
denied
Contacts
Page layouts

15. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
To display extended web content on SF window
able to delete accounts
Profile
40

16. You can modify the contents of a folder if the ______________ is set to read/write.
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
components of a profile
Insert - update - upsert - delete
folder access level

17. Determines the level of access to the dashboard data
All users
log in to SFDC Profile
A running user
the Professional Edition

18. The ____________ is a custom field that aggregates child record information in to the parent record.
rollup summary field
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
summary and matrix reports
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

19. The # of business hours that can be set for the organization to operate
Account - Contacts - Opportunities
Unlimited
Show details and add events
Tabular reports

20. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
build a custom forecast for the same
YEAR(date_c) =YEAR(today())
Master-detail - many-to-many - lookup - hierarchical
None of the users

21. A workflow alert cannot be tracked...
Mini Page Layout
be shared
300
in activity history

22. Records in _____________ do not count against your organization's storage limits.
the recycle bin
Marketing -Call Center
Download AppExchange Packages
Create on solution

23. How many Editions are there in SFDC?
5
1
Case tasks
All users of SFDC who have access to campaigns objects

24. The documents tab does not contain...
User setting
All users
other formula fields
version control capabilities

25. Permission to add a category to a solution require which permission
Create on solution
Case queue
links two objects together
Lead - Contact - Solution

26. ____________ is not available for printable lists
Accounts - Contacts - Leads - Solutions - and Custom objects
use everywhere rule
Custom objects - Field level security
Export to excel

27. A custom summary formula cannot reference ____________ in an object.
denied
Custom summary and matrix reports
Unlimited
other formula fields

28. How would an administrator modify lookup records in a console layout?
Automated rules
Mini Page Layout
calculations on summary fields
Standard User

29. You cannot delete a product that is...
Role settings
To let the user select values in the view picklist
The email address of the user whose identify is being confirmed.
used on an oppy

30. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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31. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
Sales Cloud
Use cases for Case Hierarchies
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

32. You must create the business process before creating record types for each of these objects...
Custom summary and matrix reports
Sales Cloud
except Campaign
dashboard components

33. What is Salesforce?
YEAR(date_c) =YEAR(today())
csv files
your organization's workflow
Salesforce and Marketing Automation - Customer Support Management

34. History tracking can be performed on the following standard objects except...
objects in a managed package
IP address is unknown
None of the users
Forecasts

35. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
To use Case Queues to manage Cases
Create a report
denied
None of the users

36. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
extend sharing for those records
View the account - Edit the account
User can log out all unsaved data is lost
Account - Contacts - Opportunities

37. Sharing rule: ________ that grant access to groups of users.
Mini Page Layout
Profile controls
Automated rules
Force.com

38. Page layouts are assigned to users based on...
The user is not able to edit it because it is read-only
multiple fields in SFDC
references another summary formula
Role settings

39. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
can be different users
To use the campaign import wizards
Gets assigned to lead owner's territory
To use a Case Assignment

40. A delegated approver can revoke a...
Skill requirements - Product categories - Customer types - Service levels
Use cases for Email-to-Case
previously approved process
To use a Case Assignment

41. Which salesforce.com feature allows the org to capture ROI on online advertising?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
controlling field for a dependent field
Difference between workflow rule and workflow approval process
Google adwords

42. Software-as-a-service (SaaS) model
300
Basically - the Gmail model - all you data is stored on servers
using the custom summary field
number from percentage

43. To edit opportunity permission - where would you make the change?
Profile
Line
except Campaign
Rules and the use of Email Templates

44. Types of relationships that can exist between objects
Workflow rules
Hire Date
Field level security
Master-detail - many-to-many - lookup - hierarchical

45. A custom lead field can be mapped to...
Call Support - Call Sales - Log a case online - Email Support
System Administrator
One solution field
Objects on managed packages

46. Salesforce for Microsoft Outlook is which type of client?
To use the campaign import wizards
API
Metric and gauge
Role settings

47. Calendar and Task Activities are both...
lead conversion
IP address is unknown
salesforce.com portal
tasks scheduled calendar events

48. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
rollup summary field
Case queue
references another summary formula
Tabular reports

49. Standard picklist fields can be controlling fields but...
system administrator
using the custom summary field
Hire date
not dependent fields

50. All existing custom objects that were previously deployed will still be deployed when you....
Standard User
Objects on managed packages
upgrade a managed application
Field level security

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Salesforce Certification

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