Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In order to implement more than one business process - ____________must also be implemented.
Custom summary and matrix reports
multiple record types
able to upgrade to other version
Hire date

2. ____________ is not available for printable lists
Export to excel
Workflows
The Marketing User profile
Standard users

3. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
The Marketing User check box on the user profile page
Adding a user to the sales team group
Custom Field
parent.child relationships

4. What is conditional highlighting for reports?
Set thresholds for report analysis
The Marketing User check box on the user profile page
Profile
Edit and Read opportunity

5. Charts - Tables - Metrics - Gauge
objects in a managed package
tasks scheduled calendar events
dashboard components
List view

6. A custom lead field can be mapped to...
One solution field
Salesforce CRM workflow
same access to the document
territory management

7. Business process is available in following objects: _______________
Tabular reports
used on an oppy
one language at a time
Lead - Contact - Solution

8. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
Basically - the Gmail model - all you data is stored on servers
Google adwords
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Configure the settings and rules for Case processing - including Business Hours - and Escalation

9. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Custom Field
the record is saved/updated
Sales Team Role
To capture unique data of the business

10. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
link to report
Edit and Read opportunity
many to many
Tabular reports

11. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
multiple fields in SFDC
3
Custom forecasting

12. A role has a ________ relationship with users.
make a field required
many to many
multiple record types
Skill requirements - Product categories - Customer types - Service levels

13. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
IP address is unknown
summary and matrix
Account - Contacts - Opportunities
objects in a managed package

14. A role controls __________ that users have to an organization's data.
To use Case Queues to manage Cases
Basically - the Gmail model - all you data is stored on servers
the level of visibility
3 or more hours per day

15. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
upgrade a managed application
previously approved process
Elements within a Page Layout
the new label value

16. List Dashboard component types
500
lead assignment rule
Unlimited
Metric - table - gauge - chart - S-Control - VF page

17. Records in _____________ do not count against your organization's storage limits.
Download AppExchange Packages
Use cases for Email-to-Case
Standard users
the recycle bin

18. Available out of box - cannot be deleted (You can change the label name).
Custom objects - Field level security
Standard Field
references another summary formula
Campaign Member or Contact Role

19. Which of the following does not need business process?
The running user does not have access to the dashboard folder
Objects on managed packages
Contacts
in activity history

20. Conditional highlighting is used only in...
Accounts to Opportunities - or Contacts to Cases
summary and matrix
multiple fields in SFDC
territory management

21. You cannot delete a product that is...
Standard Field
the new label value
To use the campaign import wizards
used on an oppy

22. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Business Hours
Export to excel
Role settings
4000

23. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Opportunity campaign related list - Contact campaign related list
the level of visibility
4000
Use cases for Email-to-Case

24. Name three settings on the Company Information page that administrators can edit.
in activity history
Gets assigned to lead owner's territory
parent.child relationships
Default Locale - Default Language - Default Time Zone

25. Standard picklist fields can be controlling fields but...
1 day
other formula fields
reportable
not dependent fields

26. Page Layout - Field level security - Record Types
List view
components of a profile
Case Escalation Rule
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

27. The administrator wants to track data over a period of time. Which graph would he use?
the recycle bin
To use the campaign import wizards
Account - Contacts - Opportunities
Line

28. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
Create on solution
Forecasts
The user loses all unsaved data after terminating the session
summary and matrix reports

29. When is a custom object created?
different types of sharing rules
5
controlling field for a dependent field
To capture unique data of the business

30. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
The Marketing User check box on the user profile page
summary and matrix reports
The user is not able to edit it because it is read-only
Queue

31. The documents tab does not contain...
version control capabilities
3 or more hours per day
can be different users
in activity history

32. Which information not captured on user record in Salesforce?
Hire Date
1 day
Queue
Show details and add events

33. What is the number of values allowed in dependent pick list?
Case Escalation Rule
300
The user loses all unsaved data after terminating the session
Custom forecasting

34. The size limit for documents uploaded is...
Field level security
Contract Manager
Use cases for Web-to-Case
5 MB

35. We cannot create sharing rules on...
objects in a managed package
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Show details and add events
lead assignment rule

36. Where do active currencies live?
The Marketing User profile
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Rcord type
Account - Contacts - Opportunities

37. How would an administrator modify lookup records in a console layout?
50000
custom multi select picklist
Mini Page Layout
Salesforce CRM workflow

38. The # of business hours that can be set for the organization to operate
many to many
routed to a default lead creator via email
references another summary formula
Unlimited

39. Dated exchange rates can be set in the time range of...
folder access level
As short as a day and as long as a forever
the recycle bin
able to upgrade to other version

40. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
To capture unique data of the business
API
Page layouts

41. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
Accounts to Opportunities - or Contacts to Cases
lead assignment rule
Skill requirements - Product categories - Customer types - Service levels

42. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
4000
different types of sharing rules
Create on solution
1

43. Can only view records
Read-Only
Standard Field
Case Escalation Rule
IP address is unknown

44. The account owner - opportunit owners - and case owners...
can be different users
Components of the Console Tab
To capture unique data of the business
Contacts

45. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
Manage public documents
Any user can view all records that the running user role can view
Elements within a Page Layout

46. You can map a custom lead field...
to a case
std price book or a price book
Value is always required
the record is saved/updated

47. Sharing rules can be formed on the following except...
Objects on managed packages
Sales Cloud
Custom Field
Create on solution

48. You can use _______________ for summary and matrix reporting only.
conditional highlighting
Hire date
many to many
delete the field

49. Standard objects examples
User can log out all unsaved data is lost
All users
Solutions - Accounts - Opportunities
summary and matrix

50. An online form to capture lead information - Email template response content published on your web site.
To display extended web content on SF window
User can log out all unsaved data is lost
web-to-lead
All users of SFDC who have access to campaigns objects