Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A delegated approver can revoke a...
Queue
Accounts - Contacts - Leads - Solutions - and Custom objects
previously approved process
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

2. You can map a custom lead field to only one of the following objects at a single instance
extend sharing for those records
other formula fields
Account - Contacts - Opportunities
reportable

3. You can import only ___________ per CSV file.
40
extend sharing for those records
one language at a time
Default Locale - Default Language - Default Time Zone

4. You can then associate each business process with one or more record types and make it available to users...
Profile controls
based on their profile
50000
All organization data

5. Which of the following does not need business process?
dashboard components
previously approved process
Contacts
Custom objects - Field level security

6. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
an error report after the loading
own a record and not see it
Campaign Member or Contact Role
delete the field

7. The system ___________ std lead fields to standard account - contact - and oppy fields.
the record is saved/updated
Workflows
All users of SFDC who have access to campaigns objects
automatically maps

8. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Force.com
Custom Field
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Role settings

9. Who can view a campaign in SFDC?
Export to excel
User can log out all unsaved data is lost
All users of SFDC who have access to campaigns objects
YEAR(date_c) =YEAR(today())

10. A role has a ________ relationship with users.
std price book or a price book
forecast role hierarchy
using the data loader
many to many

11. Field level security cannot be used to...
make a field required
As short as a day and as long as a forever
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Summary or matrix (with at least one level of grouping)

12. If the lead has a record type - the default record type of the new owner is assigned to records created during...
territory management
make a field required
parent.child relationships
lead conversion

13. How many roles can you create for your org?
Call Support - Call Sales - Log a case online - Email Support
Value is always required
Master-detail - many-to-many - lookup - hierarchical
500

14. How many Editions are there in SFDC?
Role settings
50000
5
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

15. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
300
Salesforce CRM workflow
Adding a user to the sales team group
upgrade a managed application

16. Calendar and Task Activities are both...
tasks scheduled calendar events
search for public tags
Permissions
Case queue

17. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
parent.child relationships
The user is not able to edit it because it is read-only
Workflow rules
link to report

18. An online form to capture lead information - Email template response content published on your web site.
cause data loss
Fiscal year - Licenses - Language - locale - time zones
link to report
web-to-lead

19. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
own a record and not see it
calculations on summary fields
To use a Case Assignment
All users of SFDC who have access to campaigns objects

20. Custom summary formula on report...
must be between 5 and 50
Custom picklist
User setting
references another summary formula

21. What can stop a scheduled report-dashboard run?
40
The running user does not have access to the dashboard folder
the record is saved/updated
using the data loader

22. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
denied
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Permissions
Value is always required

23. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
Case queue
Elements within a Page Layout
folder access level
YEAR(date_c) =YEAR(today())

24. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
different types of sharing rules
many to much
lead assignment rule
5 MB

25. Sharing rule: ________ that grant access to groups of users.
Automated rules
multiple fields in SFDC
multiple record types
Custom summary and matrix reports

26. When you configure search settings for your organization - the new value...
forecast role hierarchy
Download AppExchange Packages
4000
must be between 5 and 50

27. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
Campaign Member or Contact Role
Profile
IP address is unknown

28. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
a campaign member
There is only one record type in person account - There is no contact related list in person account
Give a list of campaigns that influenced the user

29. _____________can import a maximum of 500 account records in a session.
Standard users
5
territory management
delete the field

30. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Case Escalation Rule
cause data loss
Solution Manager
250

31. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Elements within a Page Layout
calculations on summary fields
make a field required
List view

32. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Objects on managed packages
not dependent fields
using the custom summary field
Custom Field

33. The administrator wants to track data over a period of time. Which graph would he use?
Standard users
csv files
Sales Team Role
Line

34. You can map a custom lead field...
Role settings
summary and matrix
Custom objects - Field level security
to a case

35. It is possible for a user to...
automatically maps
make a field required
own a record and not see it
your organization's workflow

36. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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37. You can map a single column from the csv file to...
multiple fields in SFDC
system administrator
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
summary and matrix

38. ____________ is not available for printable lists
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
use everywhere rule
Export to excel
multiple fields in SFDC

39. In list view enhancements - users cannot export list results to...
used on an oppy
Case
Components of the Console Tab
csv files

40. You cannot delete a product that is...
Summary and table
be shared
Case tasks
used on an oppy

41. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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42. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
3
anyone in the team
Accounts to Opportunities - or Contacts to Cases
Edit on solution

43. Can view - edit and delete their own records
Standard User
Case queue
dashboard components
lead assignment rule

44. What data can you request for in the weekly data export?
Sales Cloud
All organization data
calculations on summary fields
other formula fields

45. Which one of these may be a controlling field and a dependent field?
Value is always required
active assignment rules
Custom picklist
To use a Case Assignment

46. Campaigns and opportunities have a _____________ relationship.
Master-detail - many-to-many - lookup - hierarchical
many to much
Rcord type
Set thresholds for report analysis

47. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
YEAR(date_c) =YEAR(today())
Google adwords
Case Escalation Rule

48. A record of contact with customer support. A customer is reporting a problem or asking a question.
Give a list of campaigns that influenced the user
To capture unique data of the business
Rcord type
Case

49. In conditional highlighting - how may maximum conditions are allowed per report?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
3
4000
API

50. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
To let the user select values in the view picklist
Accounts to Opportunities - or Contacts to Cases
User can log out all unsaved data is lost
3 or more hours per day