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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Sharing rules can be formed on the following except...
Objects on managed packages
components of a profile
controlling field for a dependent field
objects in a managed package

2. Record types are not available in...
the Professional Edition
Case Auto-Response Rule
conditional highlighting
must be between 5 and 50

3. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
Custom summary and matrix reports
delete the field
View all data
Metric and gauge

4. Users can _____________ from the sidebar and advanced search
IP address is unknown
search for public tags
Salesforce and Marketing Automation - Customer Support Management
All users of SFDC who have access to campaigns objects

5. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
3 or more hours per day
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
the new label value
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

6. You must create the business process before creating record types for each of these objects...
5 MB
except Campaign
User can log out all unsaved data is lost
3 or more hours per day

7. You can customize Profile to restrict users' ability to...
500
search for public tags
Automated rules
log in to SFDC Profile

8. _____________can import a maximum of 500 account records in a session.
Standard users
own a record and not see it
Set thresholds for report analysis
Forecasts

9. What data can you export out of SFDC?
summary and matrix
references another summary formula
Skill requirements - Product categories - Customer types - Service levels
All organization data

10. A custom multi-select pick list cannot be a...
Rules and the use of Email Templates
controlling field for a dependent field
Queue
Lead - Contact - Solution

11. An account team can be added by all except...
anyone in the team
Workflows
conditional highlighting
Case tasks

12. You cannot delete a product that is...
own a record and not see it
System Administrator
calculations on summary fields
used on an oppy

13. Business process is available in following objects: _______________
multiple fields in SFDC
Lead - Contact - Solution
Call Support - Call Sales - Log a case online - Email Support
To let the user select values in the view picklist

14. What is the use of campaign influence feature on oportunities?
Case Auto-Response Rule
Give a list of campaigns that influenced the user
custom multi select picklist
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

15. Recycle bin houses deleted data for...
Line
before it is saved in Salesforce
30 days
API

16. A person account is different from a business account because...
There is only one record type in person account - There is no contact related list in person account
To use Case Queues to manage Cases
Permissions
active assignment rules

17. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Give a list of campaigns that influenced the user
must be between 5 and 50
Use cases for Web-to-Case
Value is always required

18. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
Profile
5 MB
Adding a user to the sales team group

19. How many Editions are there in SFDC?
version control capabilities
A tab that combines a list view and related records into one screen with different frames.
5
3 or more hours per day

20. What is true about look up relationships?
4k
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
IP address is unknown
make a field required

21. It is possible for a user to...
custom multi select picklist
Force.com
Custom forecasting
own a record and not see it

22. Name three settings on the Company Information page that administrators can edit.
To use the campaign import wizards
The designated weblead owner gets an email
different types of sharing rules
Default Locale - Default Language - Default Time Zone

23. What data can you request for in the weekly data export?
Account - Contacts - Opportunities
Workflows
Profile
All organization data

24. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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25. Name the standard applications in the list.
Marketing -Call Center
Role settings
upgrade a managed application
routed to a default lead creator via email

26. A custom lead field can be mapped to...
One solution field
Workflows
Case queue
IP address is unknown

27. Give an example of where a junction object is used between standard objects.
link to report
4k
Campaign Member or Contact Role
conditional highlighting

28. Conditional formatting is available for...
using the data loader
Summary and table
lead conversion
previously approved process

29. The data loader can load all objects - including custom objects - It generates...
250
an error report after the loading
the recycle bin
the Professional Edition

30. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
objects in a managed package
not dependent fields
5 MB

31. In order to implement more than one business process - ____________must also be implemented.
Standard Field
lead conversion
multiple record types
Case tasks

32. Error on failed web to lead validation is...
Objects on managed packages
Download AppExchange Packages
User can log out all unsaved data is lost
routed to a default lead creator via email

33. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Profile
4000
Rules and the use of Email Templates
Lead - Contact - Solution

34. A role controls __________ that users have to an organization's data.
the level of visibility
Custom objects - Field level security
Mini Page Layout
multiple record types

35. Which is not a standard business object?
Ideas
Salesforce and Marketing Automation - Customer Support Management
territory management
Forecasts

36. All existing custom objects that were previously deployed will still be deployed when you....
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Contacts
User can log out all unsaved data is lost
upgrade a managed application

37. Standard objects examples
calculations on summary fields
Read-Only
lead assignment rule
Solutions - Accounts - Opportunities

38. Partner Portal: Users login to the web portal rather than through the...
salesforce.com portal
Unlimited
All organization data
5 MB

39. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
denied
Adding a user to the sales team group
A running user
Rcord type

40. When you configure search settings for your organization - the new value...
not dependent fields
must be between 5 and 50
Edit and Read opportunity
30 days

41. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
many to many
Workflow rules
Business Hours
web-to-lead

42. The size limit for documents uploaded is...
5 MB
summary and matrix reports
calculations on summary fields
One solution field

43. While scheduling an email reports user specifies all except...
link to report
User setting
None of the users
List view

44. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
able to upgrade to other version
different types of sharing rules
many to much

45. Show up to 2000 records in the record count display - Print up to 1000 records in print view
Use cases for Web-to-Case
List view
the level of visibility
YEAR(date_c) =YEAR(today())

46. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
many to much
before it is saved in Salesforce
Create on solution
Campaign Member or Contact Role

47. How many roles can you create for your org?
500
Standard User
automatically maps
View the account - Edit the account

48. List the places where Currency is specified
Manage public documents
routed to a default lead creator via email
YEAR(date_c) =YEAR(today())
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

49. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
system administrator
The Marketing User check box on the user profile page
Edit and Read opportunity
Campaign Member or Contact Role

50. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
All users of SFDC who have access to campaigns objects
Create a report
Custom Field
The running user does not have access to the dashboard folder

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Salesforce Certification

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