Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).






2. May be used to group related cases - or to split one case into many different parts.






3. _____________can import a maximum of 500 account records in a session.






4. You can use conditional highlighting for which types of reports?






5. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...






6. It is possible for a user to...






7. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






8. List the type of case queues commonly used by call centers.






9. Standard picklist fields can be controlling fields but...






10. A public group is a grouping of all except...






11. You can then associate each business process with one or more record types and make it available to users...






12. You need which permission to specify a running user other than yourself?






13. Standard User Permissions + can import leads for the organization






14. How many Editions are there in SFDC?






15. How many roles can you create for your org?






16. Which graphs rely on grand total for dashboards?






17. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type






18. Users can _____________ from the sidebar and advanced search






19. Name three sources from which cases can be created.






20. What objects may be imported or updated using the Import Wizard?






21. If the data validation at web to lead form fails - who will get the error report?






22. Record types are used to implement custom business processes by associating them to specific






23. We cannot create sharing rules on...






24. In conditional highlighting - how may maximum conditions are allowed per report?






25. What is the salesforce Console?






26. An online form to capture lead information - Email template response content published on your web site.






27. Which one of these may be a controlling field and a dependent field?






28. Personal tags cannot...






29. ______________ will not give access to opportunity records that was previously a restricted account.






30. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules






31. To edit opportunity permission - where would you make the change?






32. The account owner - opportunit owners - and case owners...






33. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






34. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?






35. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...






36. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team






37. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?






38. Where do active currencies live?






39. List the places where Currency is specified






40. What data can you export out of SFDC?






41. What is the use of campaign influence feature on oportunities?






42. A role has a ________ relationship with users.






43. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout






44. The ____________ is a custom field that aggregates child record information in to the parent record.






45. What is true about look up relationships?






46. You can map a custom lead field to only one of the following objects at a single instance






47. You cannot delete a product that is...






48. The # of business hours that can be set for the organization to operate






49. Standard User Permissions + can manage published solutions + can manage solution categories






50. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot