Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What can stop a scheduled report-dashboard run?
Accounts - Contacts - Leads - Solutions - and Custom objects
multiple fields in SFDC
The running user does not have access to the dashboard folder
To use Case Queues to manage Cases

2. An account team can be added by all except...
not dependent fields
API
anyone in the team
automatically maps

3. Author and the owner do not have the...
the level of visibility
same access to the document
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Adding a user to the sales team group

4. May be used to group related cases - or to split one case into many different parts.
anyone in the team
Field level security
Case Escalation Rule
Use cases for Case Hierarchies

5. Available out of box - cannot be deleted (You can change the label name).
The email address of the user whose identify is being confirmed.
use everywhere rule
Standard Field
lead assignment rule

6. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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7. You can modify the contents of a folder if the ______________ is set to read/write.
objects in a managed package
same access to the document
Mini Page Layout
folder access level

8. You can import only ___________ per CSV file.
previously approved process
Case Escalation Rule
one language at a time
Role settings

9. The maximum number of values allowed in a controlling field.
List view
To let the user select values in the view picklist
To use a Case Assignment
300

10. You cannot delete a product that is...
used on an oppy
same access to the document
summary and matrix
multiple record types

11. A public group is a grouping of all except...
Case queue
Queue
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
IP address is unknown

12. Custom summary formula on report...
Rcord type
own a record and not see it
references another summary formula
Edit and Read opportunity

13. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Basically - the Gmail model - all you data is stored on servers
A running user
use everywhere rule
lead conversion

14. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
List view
Skill requirements - Product categories - Customer types - Service levels
API

15. Field level security cannot be used to...
Custom picklist
Page layouts
make a field required
Create on solution

16. What information in the user record cannot be captured without a custom field?
Hire date
active assignment rules
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
List view

17. ______________ will not give access to opportunity records that was previously a restricted account.
salesforce.com portal
All users
Adding a user to the sales team group
The Marketing User check box on the user profile page

18. Who can view a campaign in SFDC?
1 day
All users of SFDC who have access to campaigns objects
A tab that combines a list view and related records into one screen with different frames.
Give a list of campaigns that influenced the user

19. The size limit for documents uploaded is...
Default Locale - Default Language - Default Time Zone
5 MB
links two objects together
web-to-lead

20. ____________ is not available for printable lists
Export to excel
50000
All organization data
web-to-lead

21. You must create the business process before creating record types for each of these objects...
Skill requirements - Product categories - Customer types - Service levels
except Campaign
Profile
rollup summary field

22. Record types are used to implement custom business processes by associating them to specific
Page layouts
Objects on managed packages
Adding a user to the sales team group
300

23. Field level security cannot be used to...
The user loses all unsaved data after terminating the session
forecast role hierarchy
different types of sharing rules
make a field required

24. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
territory management
The Marketing User profile
Unlimited
1 day

25. The size limit for documents uploaded is...
The user is not able to edit it because it is read-only
build a custom forecast for the same
One solution field
5 MB

26. The data loader can load all objects - including custom objects - It generates...
std price book or a price book
300
an error report after the loading
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

27. You can map a single column from the csv file to...
4k
5 MB
multiple fields in SFDC
the Professional Edition

28. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
They are upgradeable
Hire Date
Difference between workflow rule and workflow approval process
Call Support - Call Sales - Log a case online - Email Support

29. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
Give a list of campaigns that influenced the user
Standard User
5

30. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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31. The administrator wants to track data over a period of time. Which graph would he use?
Permissions
Sales Team Role
log in to SFDC Profile
Line

32. Permission to add a category to a solution require which permission
Create on solution
A running user
reportable
be shared

33. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
500
40
Territory Management
1

34. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
There is only one record type in person account - There is no contact related list in person account
The user loses all unsaved data after terminating the session
User can log out all unsaved data is lost
5

35. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
3
Campaign Member or Contact Role
Hire Date

36. How many lead assignment rules can be active at one time?
1
a campaign member
the Professional Edition
search for public tags

37. How does the Import Wizard perform matching when updating records?
Salesforce ID
system administrator
using the custom summary field
Objects on managed packages

38. You can then associate each business process with one or more record types and make it available to users...
They are upgradeable
csv files
based on their profile
web-to-lead

39. When a case is deleted - following are deleted except
Custom objects - Field level security
YEAR(date_c) =YEAR(today())
Case tasks
Configure the settings and rules for Case processing - including Business Hours - and Escalation

40. Applications are built on which platform?
Force.com
They are upgradeable
the recycle bin
Manage public documents

41. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
IP address is unknown
Call Support - Call Sales - Log a case online - Email Support
the level of visibility

42. While scheduling an email reports user specifies all except...
Custom Field
link to report
Fiscal year - Licenses - Language - locale - time zones
Default Locale - Default Language - Default Time Zone

43. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
To use the campaign import wizards
Objects on managed packages
use everywhere rule
tasks scheduled calendar events

44. Standard objects examples
Master-detail - many-to-many - lookup - hierarchical
To use the campaign import wizards
Solutions - Accounts - Opportunities
to a case

45. A workflow alert cannot be tracked...
using the data loader
Mini Page Layout
the record is saved/updated
in activity history

46. Which information not captured on user record in Salesforce?
link to report
lead conversion
multiple fields in SFDC
Hire Date

47. Standard User Permissions + can import leads for the organization
Difference between workflow rule and workflow approval process
Use cases for Email-to-Case
Tabular reports
Marketing User

48. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
delete the field
Elements within a Page Layout
All organization data
links two objects together

49. What can a user do an account record that has been manually shard read/write with him/her?
Edit on solution
Standard User
View the account - Edit the account
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

50. In list view enhancements - users cannot export list results to...
300
Show details and add events
except Campaign
csv files