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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
multiple fields in SFDC
Edit and Read opportunity
system administrator
30 days

2. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
custom multi select picklist
The Marketing User profile
many to much
different types of sharing rules

3. Conditional formatting is available for...
Show details and add events
Create on solution
Summary and table
based on their profile

4. A lead has been converted. Where can we find the campaigns associated with it?
calculations on summary fields
250
The user is not able to edit it because it is read-only
Opportunity campaign related list - Contact campaign related list

5. What objects may be imported or updated using the Import Wizard?
Accounts - Contacts - Leads - Solutions - and Custom objects
the Professional Edition
log in to SFDC Profile
1 day

6. You can use _______________ for summary and matrix reporting only.
conditional highlighting
Unlimited
Download AppExchange Packages
Custom summary and matrix reports

7. You can map a single column from the csv file to...
Case Auto-Response Rule
Role settings
multiple fields in SFDC
Use cases for Web-to-Case

8. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Case Auto-Response Rule
before it is saved in Salesforce
Profile controls
All users

9. Give an example of where a junction object is used between standard objects.
using the custom summary field
Standard users
delete the field
Campaign Member or Contact Role

10. Who can view campaigns?
Ideas
Objects on managed packages
Salesforce and Marketing Automation - Customer Support Management
All users

11. Author and the owner do not have the...
same access to the document
Salesforce and Marketing Automation - Customer Support Management
Salesforce CRM workflow
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

12. If a standard object is renamed - the reports are renamed based on...
the new label value
300
Campaign Member or Contact Role
Master-detail - many-to-many - lookup - hierarchical

13. Custom objects are...
A tab that combines a list view and related records into one screen with different frames.
reportable
Any user can view all records that the running user role can view
anyone in the team

14. Which one of these may be a controlling field and a dependent field?
Standard users
before it is saved in Salesforce
multiple fields in SFDC
Custom picklist

15. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
links two objects together
To let the user select values in the view picklist
Profile
To use a Case Assignment

16. Determines the level of access to the dashboard data
extend sharing for those records
A running user
All organization data
System Administrator profile and Marketing User Profile (import Leads)

17. What is true about look up relationship?
Contacts
Value is always required
Edit and Read opportunity
Metric - table - gauge - chart - S-Control - VF page

18. Page layouts are assigned to users based on...
Automated rules
Tabular reports
A tab that combines a list view and related records into one screen with different frames.
Role settings

19. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
Sales Cloud
Create on solution
Workflow rules
3

20. Specifying a "running user" in dashboard means...
own a record and not see it
Case
Any user can view all records that the running user role can view
4k

21. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
able to delete accounts
multiple fields in SFDC
Profile
Solution Manager

22. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
web-to-lead
delete the field
Google adwords
Automated rules

23. What is the limit on the compiled size of the formula field?
Profile
4k
Edit on solution
A tab that combines a list view and related records into one screen with different frames.

24. Recycle bin houses deleted data for...
routed to a default lead creator via email
web-to-lead
Download AppExchange Packages
30 days

25. History tracking can be performed on the following standard objects except...
other formula fields
Forecasts
extend sharing for those records
Accounts to Opportunities - or Contacts to Cases

26. What is true about managed packages?
Default Locale - Default Language - Default Time Zone
Custom summary and matrix reports
They are upgradeable
To capture unique data of the business

27. What data can you request for in the weekly data export?
can be different users
make a field required
All organization data
Master-detail - many-to-many - lookup - hierarchical

28. A workflow alert cannot be tracked...
in activity history
not enforced
They are upgradeable
All organization data

29. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
multiple fields in SFDC
using the data loader
different types of sharing rules
Configure the settings and rules for Case processing - including Business Hours - and Escalation

30. How many lead assignment rules can be active at one time?
territory management
1
Components of the Console Tab
Standard Field

31. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Use cases for Web-to-Case
denied
3
Salesforce ID

32. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
Field level security
Permissions
multiple fields in SFDC

33. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
build a custom forecast for the same
Queue
Solution Manager
Custom Field

34. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
except Campaign
lead assignment rule
The designated weblead owner gets an email
Skill requirements - Product categories - Customer types - Service levels

35. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
active assignment rules
30 days
Salesforce and Marketing Automation - Customer Support Management
The Marketing User check box on the user profile page

36. Salesforce for Microsoft Outlook is which type of client?
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
API
Fiscal year - Licenses - Language - locale - time zones
Value is always required

37. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
std price book or a price book
Business Hours
Unlimited
web-to-lead

38. While scheduling an email reports user specifies all except...
Automated rules
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
link to report
All organization data

39. An account team can be added by all except...
Show details and add events
anyone in the team
300
Case Auto-Response Rule

40. Available out of box - cannot be deleted (You can change the label name).
Case
One solution field
Standard Field
Account - Contacts - Opportunities

41. When a case is deleted - following are deleted except
an error report after the loading
own a record and not see it
Case tasks
Field level security

42. Super User - Can customize and administer the application
Solution Manager
Summary and table
System Administrator
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

43. Used to escalate a case if it has not been resolved within a specified period of time.
use everywhere rule
Case Escalation Rule
Read-Only
different types of sharing rules

44. Can only view records
the level of visibility
multiple record types
Read-Only
link to report

45. Charts - Tables - Metrics - Gauge
Queue
multiple fields in SFDC
cause data loss
dashboard components

46. Personal tags cannot...
your organization's workflow
Download AppExchange Packages
Solutions - Accounts - Opportunities
be shared

47. You need which permission to specify a running user other than yourself?
View all data
Solution Manager
250
except Campaign

48. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.
Force.com
IP address is unknown
build a custom forecast for the same
Queue

49. Create ads that display on search engines is possible in SFDC using...
Google
many to many
forecast role hierarchy
Manage public documents

50. Which graphs rely on grand total for dashboards?
not enforced
Edit on solution
System Administrator profile and Marketing User Profile (import Leads)
Metric and gauge

Can you answer 50 questions in 15 minutes?

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Salesforce Certification

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