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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
IP address is unknown
To use a Case Assignment
System Administrator profile and Marketing User Profile (import Leads)

2. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
extend sharing for those records
Marketing -Call Center
Use cases for Web-to-Case
YEAR(date_c) =YEAR(today())

3. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
to a case
Lead - Contact - Solution
Workflows
The user loses all unsaved data after terminating the session

4. Custom summary formulas are...
Basically - the Gmail model - all you data is stored on servers
Forecasts
To capture unique data of the business
calculations on summary fields

5. Software-as-a-service (SaaS) model
The user is not able to edit it because it is read-only
references another summary formula
own a record and not see it
Basically - the Gmail model - all you data is stored on servers

6. Charts - Tables - Metrics - Gauge
dashboard components
many to much
conditional highlighting
The user loses all unsaved data after terminating the session

7. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Ideas
A tab that combines a list view and related records into one screen with different frames.
Forecasts

8. A workflow alert cannot be tracked...
objects in a managed package
Basically - the Gmail model - all you data is stored on servers
Default Locale - Default Language - Default Time Zone
in activity history

9. As a ________________ you can create page layout in the console and assign it to profiles.
Tabular reports
Hire Date
system administrator
To use a Case Assignment

10. How many Editions are there in SFDC?
reportable
The running user does not have access to the dashboard folder
5
Contacts

11. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
lead assignment rule
own a record and not see it
The Marketing User profile
used on an oppy

12. What data can you export out of SFDC?
Profile controls
Create a report
All organization data
Marketing -Call Center

13. What does a company profile contain?
Fiscal year - Licenses - Language - locale - time zones
the record is saved/updated
lead conversion
Force.com

14. Which of the following does not need business process?
Contacts
Elements within a Page Layout
salesforce.com portal
Google

15. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
build a custom forecast for the same
Automated rules
5 MB
Case

16. List Dashboard component types
using the data loader
Metric - table - gauge - chart - S-Control - VF page
Hire date
Accounts - Contacts - Leads - Solutions - and Custom objects

17. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
View the account - Edit the account
a campaign member
version control capabilities
Tabular reports

18. Where would you make changes in order to make default tabs visible?
Rcord type
All organization data
User setting
Custom summary and matrix reports

19. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
3
A tab that combines a list view and related records into one screen with different frames.
To capture unique data of the business
Profile

20. What is conditional highlighting for reports?
previously approved process
links two objects together
Set thresholds for report analysis
automatically maps

21. A lookup field relationship...
40
using the custom summary field
the record is saved/updated
links two objects together

22. When a case is deleted - following are deleted except
Sales Cloud
Salesforce CRM workflow
Case tasks
The user loses all unsaved data after terminating the session

23. It is possible for a user to...
Give a list of campaigns that influenced the user
Use cases for Email-to-Case
Standard users
own a record and not see it

24. How many lead assignment rules can be active at one time?
custom multi select picklist
A running user
IP address is unknown
1

25. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
300
Metric - table - gauge - chart - S-Control - VF page
Profile controls

26. What is the salesforce Console?
To use a Case Assignment
Give a list of campaigns that influenced the user
Hire date
A tab that combines a list view and related records into one screen with different frames.

27. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
not enforced
User setting
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Case tasks

28. A role controls __________ that users have to an organization's data.
the level of visibility
calculations on summary fields
using the custom summary field
be shared

29. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Standard users
able to delete accounts
salesforce.com portal
None of the users

30. A delegated approver can revoke a...
View the account - Edit the account
Objects on managed packages
previously approved process
There is only one record type in person account - There is no contact related list in person account

31. What is the role of Primary Object when creating custom report types?
link to report
To let the user select values in the view picklist
Use cases for Web-to-Case
Salesforce and Marketing Automation - Customer Support Management

32. Which salesforce.com feature allows the org to capture ROI on online advertising?
Sales Team Role
Campaign Member or Contact Role
Google adwords
Call Support - Call Sales - Log a case online - Email Support

33. Permission to add a category to a solution require which permission
Basically - the Gmail model - all you data is stored on servers
Create on solution
None of the users
other formula fields

34. You can create _____________ directly from the csv import file.
parent.child relationships
web-to-lead
to a case
IP address is unknown

35. In list view enhancements - users cannot export list results to...
in activity history
Read-Only
before it is saved in Salesforce
csv files

36. If using customizable forecasting - there is a seperate...
forecast role hierarchy
based on their profile
links two objects together
Marketing User

37. Recycle bin houses deleted data for...
Automated rules
30 days
The Marketing User check box on the user profile page
different types of sharing rules

38. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Case queue
Page layouts
Permissions
before it is saved in Salesforce

39. Super User - Can customize and administer the application
System Administrator
The user is not able to edit it because it is read-only
be shared
Tabular reports

40. The owner has given you a manual sharing read - write rights on an opportunity. What all can you do with this right?
Rcord type
different types of sharing rules
Edit and Read opportunity
Mini Page Layout

41. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
When a Lead is converted
web-to-lead
summary and matrix reports
One solution field

42. A custom multi-select pick list cannot be a...
controlling field for a dependent field
Unlimited
Manage Letterheads - Manage Public Templates - Edit HTML Templates
The running user does not have access to the dashboard folder

43. When you configure search settings for your organization - the new value...
the level of visibility
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
must be between 5 and 50
able to upgrade to other version

44. There are _________ to new picklist or multi-select picklist values for any field during a single import
40
summary and matrix reports
an error report after the loading
no limits

45. Which one of these may be a controlling field and a dependent field?
upgrade a managed application
Create on solution
a campaign member
Custom picklist

46. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
The email address of the user whose identify is being confirmed.
All organization data
must be between 5 and 50
Custom forecasting

47. Which of these are inherited from objects on homepage in a console layout?
be shared
To use Case Queues to manage Cases
Master-detail - many-to-many - lookup - hierarchical
Custom objects - Field level security

48. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Custom objects - Field level security
anyone in the team
Case Auto-Response Rule
User can log out all unsaved data is lost

49. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Solution Manager
cause data loss
reportable
Object in look up relationship can link to self - The child object in lookup is a related list for the parent

50. Standard objects examples
The user loses all unsaved data after terminating the session
Solutions - Accounts - Opportunities
delete the field
be shared

Can you answer 50 questions in 15 minutes?

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Salesforce Certification

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