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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A custom summary formula cannot reference ____________ in an object.
your organization's workflow
Salesforce CRM workflow
other formula fields
500

2. What data can you export out of SFDC?
All organization data
based on their profile
own a record and not see it
system administrator

3. Calendar and Task Activities are both...
Standard users
1 day
tasks scheduled calendar events
automatically maps

4. Where do active currencies live?
To let the user select values in the view picklist
Value is always required
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
salesforce.com portal

5. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Account - Contacts - Opportunities
Contract Manager
Show details and add events

6. You can import only ___________ per CSV file.
Automated rules
Default Locale - Default Language - Default Time Zone
different types of sharing rules
one language at a time

7. You can delete the _____________ that is on an oppy.
All users
std price book or a price book
Objects on managed packages
Hire Date

8. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
All organization data
Profile controls
Edit and Read opportunity

9. How does the Import Wizard perform matching when updating records?
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Salesforce ID
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Custom summary and matrix reports

10. Standard picklist fields can be controlling fields but...
Custom objects - Field level security
cause data loss
not dependent fields
None of the users

11. The # of business hours that can be set for the organization to operate
except Campaign
many to much
Summary and table
Unlimited

12. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Basically - the Gmail model - all you data is stored on servers
Insert - update - upsert - delete
previously approved process
Sales Team Role

13. Who can view campaigns?
use everywhere rule
3
Accounts to Opportunities - or Contacts to Cases
All users

14. Conditional formatting is available for...
std price book or a price book
Summary and table
Profile
Forecasts

15. When is it appropriate to use the Import Wizard vs. the Data Loader?
using the data loader
Use cases for Web-to-Case
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Standard User

16. Personal tags cannot...
Case Escalation Rule
be shared
number from percentage
based on their profile

17. Rule to assign and route Cases Determine how cases are assigned to users or put into queues as they are created manually - using Web-to-Case - Email-to-Case - On-Demand Email-to-Case - the Self-Service portal - the Customer Portal - Outlook - or Lot
one language at a time
To use a Case Assignment
Profile controls
Custom objects - Field level security

18. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
the Professional Edition
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Profile
Case Auto-Response Rule

19. Conditional highlighting is used only in...
Default Locale - Default Language - Default Time Zone
Workflows
summary and matrix
The user is not able to edit it because it is read-only

20. _____________can import a maximum of 500 account records in a session.
Standard users
Summary and table
your organization's workflow
Show details and add events

21. The administrator wants to track data over a period of time. Which graph would he use?
Marketing User
other formula fields
Line
delete the field

22. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
To use Case Queues to manage Cases
system administrator
automatically maps
The user loses all unsaved data after terminating the session

23. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
Territory Management
All organization data
Marketing -Call Center
Case

24. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
build a custom forecast for the same
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
a campaign member
anyone in the team

25. Business process is available in following objects: _______________
Workflows
extend sharing for those records
Lead - Contact - Solution
User can log out all unsaved data is lost

26. Picklist dependency rules are __________ during import.
not enforced
Workflows
dashboard components
own a record and not see it

27. What is Salesforce?
lead assignment rule
Salesforce and Marketing Automation - Customer Support Management
Case tasks
automatically maps

28. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
Edit and Read opportunity
Metric and gauge
to a case

29. A lead has been converted. Where can we find the campaigns associated with it?
must be between 5 and 50
Opportunity campaign related list - Contact campaign related list
Standard Field
Create on solution

30. When you configure search settings for your organization - the new value...
previously approved process
must be between 5 and 50
Page layouts
Marketing -Call Center

31. How many lead assignment rules can be active at one time?
Accounts to Opportunities - or Contacts to Cases
A running user
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
1

32. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
Ideas
link to report
your organization's workflow

33. Changing the data type of an existing custom field can cause data loss while changing to...
5
Standard Field
Profile controls
number from percentage

34. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
Sales Team Role
30 days
None of the users
folder access level

35. If the data validation at web to lead form fails - who will get the error report?
All organization data
multiple record types
The designated weblead owner gets an email
User can log out all unsaved data is lost

36. In order to implement more than one business process - ____________must also be implemented.
Case queue
multiple record types
to a case
Contacts

37. Which graphs rely on grand total for dashboards?
Case Auto-Response Rule
Metric and gauge
To use the campaign import wizards
system administrator

38. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Custom Field
Hire Date
make a field required
denied

39. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
Tabular reports
Business Hours
Contract Manager

40. In conditional highlighting - how may maximum conditions are allowed per report?
The user loses all unsaved data after terminating the session
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
3
Custom Field

41. Which report formats must be used to create dashboard components?
Unlimited
make a field required
not dependent fields
Summary or matrix (with at least one level of grouping)

42. A record of contact with customer support. A customer is reporting a problem or asking a question.
To use Case Queues to manage Cases
Marketing -Call Center
Case
Custom picklist

43. Show up to 2000 records in the record count display - Print up to 1000 records in print view
std price book or a price book
Salesforce ID
List view
Lead - Contact - Solution

44. How many roles can you create for your org?
std price book or a price book
500
Case queue
multiple record types

45. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
controlling field for a dependent field
routed to a default lead creator via email
YEAR(date_c) =YEAR(today())
able to delete accounts

46. Sharing rule: ________ that grant access to groups of users.
Automated rules
Account - Contacts - Opportunities
Salesforce ID
Accounts - Contacts - Leads - Solutions - and Custom objects

47. What is true about look up relationships?
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
300
View the account - Edit the account

48. Which is not a standard business object?
Ideas
an error report after the loading
5
User can log out all unsaved data is lost

49. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
List view
build a custom forecast for the same
make a field required
The user is not able to edit it because it is read-only

50. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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