Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
the recycle bin
Custom picklist
Case Auto-Response Rule
the Professional Edition

2. Salesforce for Microsoft Outlook is which type of client?
Master-detail - many-to-many - lookup - hierarchical
Create on solution
API
Marketing User

3. You can create _____________ directly from the csv import file.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
many to many
parent.child relationships
Salesforce and Marketing Automation - Customer Support Management

4. The create new folder link will only be visible to users with which permission?
User can log out all unsaved data is lost
As short as a day and as long as a forever
system administrator
Manage public documents

5. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
40
Custom summary and matrix reports
use everywhere rule

6. ____________ is available for custom fiscal years.
not dependent fields
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Custom forecasting
Default Locale - Default Language - Default Time Zone

7. Users can _____________ from the sidebar and advanced search
tasks scheduled calendar events
search for public tags
There is only one record type in person account - There is no contact related list in person account
denied

8. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
The user is not able to edit it because it is read-only
Workflows
30 days

9. Who can view a campaign in SFDC?
4000
All users of SFDC who have access to campaigns objects
Custom picklist
dashboard components

10. Partner Portal: Users login to the web portal rather than through the...
own a record and not see it
salesforce.com portal
Use cases for Web-to-Case
the record is saved/updated

11. Users with access to opportunities as sales team members cannot...
Salesforce and Marketing Automation - Customer Support Management
the recycle bin
extend sharing for those records
Campaign Member or Contact Role

12. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
same access to the document
3 or more hours per day
Insert - update - upsert - delete
a campaign member

13. _____________can import a maximum of 500 account records in a session.
Custom objects - Field level security
Standard users
references another summary formula
Forecasts

14. What data can you request for in the weekly data export?
Page layouts
The Marketing User profile
Standard Field
All organization data

15. Who can view campaigns?
All users
Permissions
csv files
territory management

16. What is the role of Primary Object when creating custom report types?
A running user
the recycle bin
Profile
To let the user select values in the view picklist

17. When a case is deleted - following are deleted except
be shared
the level of visibility
Case tasks
All organization data

18. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
Custom Field
Fiscal year - Licenses - Language - locale - time zones
many to many
automatically maps

19. A lookup field relationship...
Rules and the use of Email Templates
links two objects together
other formula fields
your organization's workflow

20. Custom objects are...
own a record and not see it
System Administrator profile and Marketing User Profile (import Leads)
objects in a managed package
reportable

21. You can map a custom lead field to only one of the following objects at a single instance
Ideas
Account - Contacts - Opportunities
one language at a time
Standard User

22. Record types are not available in...
forecast role hierarchy
one language at a time
Google adwords
the Professional Edition

23. You can import only ___________ per CSV file.
30 days
own a record and not see it
Google
one language at a time

24. Name three settings on the Company Information page that administrators can edit.
Default Locale - Default Language - Default Time Zone
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
to a case
Solution Manager

25. While scheduling an email reports user specifies all except...
multiple fields in SFDC
Sales Cloud
link to report
Sales Team Role

26. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
lead conversion
System Administrator profile and Marketing User Profile (import Leads)
Use cases for Web-to-Case
Manage Letterheads - Manage Public Templates - Edit HTML Templates

27. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
To use a Case Assignment
Field level security
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Objects on managed packages

28. Conditional highlighting is used only in...
active assignment rules
Download AppExchange Packages
The designated weblead owner gets an email
summary and matrix

29. A _____________ cannot be the controlling field for a dependent field.
custom multi select picklist
Automated rules
Edit and Read opportunity
build a custom forecast for the same

30. Business process is available in following objects: _______________
Salesforce and Marketing Automation - Customer Support Management
Case Escalation Rule
A running user
Lead - Contact - Solution

31. What is the use of campaign influence feature on oportunities?
1 day
Campaign Member or Contact Role
link to report
Give a list of campaigns that influenced the user

32. Managed package is always...
able to upgrade to other version
Profile
rollup summary field
None of the users

33. You must create the business process before creating record types for each of these objects...
4000
Create on solution
Set thresholds for report analysis
except Campaign

34. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
system administrator
Use cases for Email-to-Case
Account - Contacts - Opportunities
using the custom summary field

35. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Page layouts
before it is saved in Salesforce
View the account - Edit the account
Standard User

36. Standard User Permissions + can manage published solutions + can manage solution categories
Solution Manager
Salesforce ID
using the custom summary field
1 day

37. You can modify the contents of a folder if the ______________ is set to read/write.
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
300
folder access level
Case

38. Standard User Permissions + can import leads for the organization
the new label value
Salesforce CRM workflow
Marketing User
the record is saved/updated

39. Page Layout - Field level security - Record Types
anyone in the team
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Value is always required
components of a profile

40. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
None of the users
many to many
system administrator

41. Custom summary formula on report...
Summary or matrix (with at least one level of grouping)
Use cases for Web-to-Case
references another summary formula
Case Auto-Response Rule

42. An online form to capture lead information - Email template response content published on your web site.
Tabular reports
web-to-lead
able to delete accounts
dashboard components

43. May be used to group related cases - or to split one case into many different parts.
able to delete accounts
Accounts to Opportunities - or Contacts to Cases
Elements within a Page Layout
Use cases for Case Hierarchies

44. Create ads that display on search engines is possible in SFDC using...
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
As short as a day and as long as a forever
Google
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

45. What is the number of values allowed in dependent pick list?
300
can be different users
All organization data
Use cases for Web-to-Case

46. Author and the owner do not have the...
The user is not able to edit it because it is read-only
Hire Date
same access to the document
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

47. Specifying a "running user" in dashboard means...
30 days
previously approved process
Any user can view all records that the running user role can view
the new label value

48. As an admin - you can schedule regular data imports...
Accounts to Opportunities - or Contacts to Cases
Campaign Member or Contact Role
Default Locale - Default Language - Default Time Zone
using the data loader

49. The system ___________ std lead fields to standard account - contact - and oppy fields.
The Marketing User check box on the user profile page
automatically maps
Campaign Member or Contact Role
Summary or matrix (with at least one level of grouping)

50. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
link to report
able to upgrade to other version
Profile
Read-Only