Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
A running user
a campaign member
other formula fields
same access to the document

2. Custom fiscal year works on a define once and...
use everywhere rule
the Professional Edition
Field level security
Components of the Console Tab

3. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
using the custom summary field
Show details and add events
number from percentage
A running user

4. Record types are not available in...
csv files
The email address of the user whose identify is being confirmed.
the Professional Edition
Objects on managed packages

5. What objects may be imported or updated using the Import Wizard?
Standard User
rollup summary field
Accounts - Contacts - Leads - Solutions - and Custom objects
search for public tags

6. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Difference between workflow rule and workflow approval process
Custom forecasting
version control capabilities
Forecasts

7. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
To capture unique data of the business
except Campaign
build a custom forecast for the same
Gets assigned to lead owner's territory

8. How does the Import Wizard perform matching when updating records?
All organization data
Salesforce ID
same access to the document
Ideas

9. Records in _____________ do not count against your organization's storage limits.
denied
the recycle bin
not dependent fields
A running user

10. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
Business Hours
Skill requirements - Product categories - Customer types - Service levels
before it is saved in Salesforce
Standard Field

11. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
cause data loss
your organization's workflow
The Marketing User profile

12. If using customizable forecasting - there is a seperate...
able to delete accounts
4k
Solution Manager
forecast role hierarchy

13. As an admin - you can schedule regular data imports...
4000
using the data loader
Basically - the Gmail model - all you data is stored on servers
500

14. In order to implement more than one business process - ____________must also be implemented.
multiple record types
5
Read-Only
Sales Team Role

15. If the data validation at web to lead form fails - who will get the error report?
Marketing User
many to many
The designated weblead owner gets an email
Master-detail - many-to-many - lookup - hierarchical

16. You must create the business process before creating record types for each of these objects...
except Campaign
Custom Field
Workflow rules
an error report after the loading

17. Error on failed web to lead validation is...
web-to-lead
used on an oppy
routed to a default lead creator via email
be shared

18. We cannot create sharing rules on...
All users
csv files
components of a profile
objects in a managed package

19. How would an administrator modify lookup records in a console layout?
denied
Hire date
Mini Page Layout
System Administrator profile and Marketing User Profile (import Leads)

20. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Field level security
no limits
Create a report
Standard User

21. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
links two objects together
own a record and not see it
Sales Team Role
Profile controls

22. A workflow alert cannot be tracked...
Standard users
other formula fields
in activity history
version control capabilities

23. Page layouts are assigned to users based on...
except Campaign
1
Role settings
Forecasts

24. The maximum # of time trigger actions
Workflows
dashboard components
40
summary and matrix reports

25. You can map a custom lead field to only one of the following objects at a single instance
Edit and Read opportunity
able to upgrade to other version
Solution Manager
Account - Contacts - Opportunities

26. Record types are used to implement custom business processes by associating them to specific
Page layouts
Sales Team Role
number from percentage
Components of the Console Tab

27. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
Edit on solution
make a field required
the Professional Edition

28. A lookup field relationship...
Hire Date
To let the user select values in the view picklist
links two objects together
When a Lead is converted

29. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
extend sharing for those records
5
Salesforce and Marketing Automation - Customer Support Management

30. ____________ is not available for printable lists
Salesforce ID
Field level security
forecast role hierarchy
Export to excel

31. Standard User Permissions + can import leads for the organization
Marketing User
the new label value
automatically maps
Use cases for Web-to-Case

32. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
parent.child relationships
Line
csv files

33. The create new folder link will only be visible to users with which permission?
use everywhere rule
Value is always required
Default Locale - Default Language - Default Time Zone
Manage public documents

34. Which one of these may be a controlling field and a dependent field?
Custom picklist
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Profile
be shared

35. The size limit for documents uploaded is...
objects in a managed package
5 MB
Role settings
Configure the settings and rules for Case processing - including Business Hours - and Escalation

36. ____________ is available for custom fiscal years.
Set thresholds for report analysis
in activity history
Custom forecasting
There is only one record type in person account - There is no contact related list in person account

37. The ____________ is a custom field that aggregates child record information in to the parent record.
3 or more hours per day
rollup summary field
to a case
own a record and not see it

38. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
Use cases for Web-to-Case
Account - Contacts - Opportunities
Sales Team Role
the new label value

39. Create and manage letterheads and email templates
Use cases for Web-to-Case
Manage Letterheads - Manage Public Templates - Edit HTML Templates
Workflows
A tab that combines a list view and related records into one screen with different frames.

40. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
Basically - the Gmail model - all you data is stored on servers
Manage public documents
API
Use cases for Email-to-Case

41. What is Salesforce?
Use cases for Case Hierarchies
rollup summary field
Salesforce and Marketing Automation - Customer Support Management
in activity history

42. How many Editions are there in SFDC?
lead conversion
Line
To use Case Queues to manage Cases
5

43. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
own a record and not see it
50000
When a Lead is converted
Salesforce CRM workflow

44. List Dashboard component types
extend sharing for those records
Metric - table - gauge - chart - S-Control - VF page
anyone in the team
parent.child relationships

45. Business process is available in following objects: _______________
dashboard components
Lead - Contact - Solution
5
many to much

46. Your recycle bin record limit is _____times the MBs in your general storage
Gets assigned to lead owner's territory
Manage public documents
250
be shared

47. It is possible for a user to...
Profile
own a record and not see it
other formula fields
A tab that combines a list view and related records into one screen with different frames.

48. Name three benefits of the cloud computing model.
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
5 MB
To use a Case Assignment
salesforce.com portal

49. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Case Auto-Response Rule
active assignment rules
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Forecasts

50. If a field on page layout is required and is read-only on FLS - what would the user experience on UI?
links two objects together
csv files
automatically maps
The user is not able to edit it because it is read-only