Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. You can use conditional highlighting for which types of reports?
able to delete accounts
Configure the settings and rules for Case processing - including Business Hours - and Escalation
own a record and not see it
summary and matrix reports

2. Where would you make changes in order to make default tabs visible?
be shared
User setting
Rcord type
All users of SFDC who have access to campaigns objects

3. A record of contact with customer support. A customer is reporting a problem or asking a question.
Use cases for Case Hierarchies
Case
Fiscal year - Licenses - Language - locale - time zones
used on an oppy

4. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
The user loses all unsaved data after terminating the session
Metric - table - gauge - chart - S-Control - VF page
Custom objects - Field level security
All organization data

5. Standard objects examples
system administrator
Use cases for Web-to-Case
Solutions - Accounts - Opportunities
The user loses all unsaved data after terminating the session

6. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
List view
To use Case Queues to manage Cases
Permissions
The designated weblead owner gets an email

7. In list view enhancements - users cannot export list results to...
4k
the Professional Edition
previously approved process
csv files

8. While scheduling an email reports user specifies all except...
Workflow rules
link to report
own a record and not see it
Summary or matrix (with at least one level of grouping)

9. Determines the level of access to the dashboard data
one language at a time
Permissions
A running user
User can log out all unsaved data is lost

10. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
lead conversion
previously approved process
Custom summary and matrix reports

11. Workflow field updates specify the field you want updated and the new value for it. Depending on the type of field - you can do the following except...
delete the field
not dependent fields
forecast role hierarchy
To use Case Queues to manage Cases

12. Create and manage letterheads and email templates
Manage Letterheads - Manage Public Templates - Edit HTML Templates
3
3 or more hours per day
except Campaign

13. You cannot delete a product that is...
Standard Field
40
Permissions
used on an oppy

14. How many Editions are there in SFDC?
5
Campaign Member or Contact Role
Call Support - Call Sales - Log a case online - Email Support
Skill requirements - Product categories - Customer types - Service levels

15. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
Skill requirements - Product categories - Customer types - Service levels
Components of the Console Tab
API
50000

16. We cannot create sharing rules on...
objects in a managed package
multiple record types
Rcord type
API

17. Which one of these may be a controlling field and a dependent field?
Difference between workflow rule and workflow approval process
references another summary formula
Case Auto-Response Rule
Custom picklist

18. An online form to capture lead information - Email template response content published on your web site.
web-to-lead
Role settings
version control capabilities
Automated rules

19. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
Rules and the use of Email Templates
summary and matrix reports
40
Forecasts

20. Reports that must be used to create dashboard components.
Custom summary and matrix reports
Salesforce CRM workflow
before it is saved in Salesforce
Gets assigned to lead owner's territory

21. A lead has been converted. Where can we find the campaigns associated with it?
Marketing -Call Center
Set thresholds for report analysis
To display extended web content on SF window
Opportunity campaign related list - Contact campaign related list

22. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
The Marketing User check box on the user profile page
Any user can view all records that the running user role can view
Standard users
One solution field

23. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Sales Team Role
Profile
upgrade a managed application
Master-detail - many-to-many - lookup - hierarchical

24. A role has a ________ relationship with users.
reportable
links two objects together
None of the users
many to many

25. What information in the user record cannot be captured without a custom field?
A tab that combines a list view and related records into one screen with different frames.
5 MB
calculations on summary fields
Hire date

26. A workflow alert cannot be tracked...
YEAR(date_c) =YEAR(today())
There is only one record type in person account - There is no contact related list in person account
in activity history
able to delete accounts

27. Conditional highlighting is used only in...
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Components of the Console Tab
Set thresholds for report analysis
summary and matrix

28. Name the standard applications in the list.
parent.child relationships
cause data loss
Hire date
Marketing -Call Center

29. As a ________________ you can create page layout in the console and assign it to profiles.
Gets assigned to lead owner's territory
All users of SFDC who have access to campaigns objects
system administrator
Standard Field

30. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
System Administrator profile and Marketing User Profile (import Leads)
1 day
using the data loader

31. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
summary and matrix
Workflows
Case Auto-Response Rule
To let the user select values in the view picklist

32. Field level security cannot be used to...
make a field required
Page layouts
other formula fields
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

33. What is the limit on the compiled size of the formula field?
Manage Letterheads - Manage Public Templates - Edit HTML Templates
4k
Custom Field
Profile

34. When is it appropriate to use the Import Wizard vs. the Data Loader?
csv files
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
API
4000

35. Software-as-a-service (SaaS) model
build a custom forecast for the same
Rcord type
Solution Manager
Basically - the Gmail model - all you data is stored on servers

36. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
One solution field
All organization data
Automated rules
using the custom summary field

37. When you configure search settings for your organization - the new value...
Manage Letterheads - Manage Public Templates - Edit HTML Templates
no limits
300
must be between 5 and 50

38. Campaigns and opportunities have a _____________ relationship.
routed to a default lead creator via email
many to much
Case Escalation Rule
the record is saved/updated

39. Specifying a "running user" in dashboard means...
Any user can view all records that the running user role can view
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Hire date
Field level security

40. All existing custom objects that were previously deployed will still be deployed when you....
routed to a default lead creator via email
upgrade a managed application
Case queue
parent.child relationships

41. ____________ is available for custom fiscal years.
the recycle bin
3 or more hours per day
Custom forecasting
The designated weblead owner gets an email

42. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
Custom objects - Field level security
The email address of the user whose identify is being confirmed.
territory management

43. The size limit for documents uploaded is...
denied
version control capabilities
Rcord type
5 MB

44. Where do active currencies live?
an error report after the loading
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Download AppExchange Packages
custom multi select picklist

45. You can set up SFDC to automatically send email alerts - assign tasks - or update field values based on...

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46. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
Contacts
Opportunity campaign related list - Contact campaign related list
There is only one record type in person account - There is no contact related list in person account

47. Partner Portal: Users login to the web portal rather than through the...
The Marketing User check box on the user profile page
Default Locale - Default Language - Default Time Zone
Case queue
salesforce.com portal

48. In conditional highlighting - how may maximum conditions are allowed per report?
not dependent fields
Manage Letterheads - Manage Public Templates - Edit HTML Templates
A running user
3

49. To edit opportunity permission - where would you make the change?
Profile
can be different users
summary and matrix
upgrade a managed application

50. Managed package is always...
300
able to upgrade to other version
a campaign member
active assignment rules