Test your basic knowledge |

Salesforce Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.






2. What is true about managed packages?






3. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.






4. Page Layout - Field level security - Record Types






5. Inline editing updates the field when...






6. While scheduling an email reports user specifies all except...






7. Super User - Can customize and administer the application






8. The ____________ is a custom field that aggregates child record information in to the parent record.






9. Sharing rule: ________ that grant access to groups of users.






10. ____________ is not available for printable lists






11. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?






12. What does a company profile contain?






13. What can a user do an account record that has been manually shard read/write with him/her?






14. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts






15. ______________ will not give access to opportunity records that was previously a restricted account.






16. You can then associate each business process with one or more record types and make it available to users...






17. The # of business hours that can be set for the organization to operate






18. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...






19. What objects may be imported or updated using the Import Wizard?






20. During a lead import - you can choose to enable ___________ as part of the import.






21. Create and manage letterheads and email templates






22. Page layouts are assigned to users based on...






23. You need which permission to specify a running user other than yourself?






24. Users can _____________ from the sidebar and advanced search






25. List Dashboard component types






26. Custom fiscal year works on a define once and...






27. You can import only ___________ per CSV file.






28. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).






29. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location






30. List the functions of the Data Loader






31. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?






32. Custom summary formula on report...






33. Give an example of a one-to many relationship between standard objects.






34. Use Web-to-Case to allow your customers to file cases directly from your corporate website.






35. You can modify the contents of a folder if the ______________ is set to read/write.






36. Conditional formatting is available for...






37. Record types are not available in...






38. Users with access to opportunities as sales team members cannot...






39. Recycle bin houses deleted data for...






40. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be






41. How does the Import Wizard perform matching when updating records?






42. List the places where Currency is specified






43. Newsletter Settings: To which email address does Salesforce CRM send an activation message?






44. A role has a ________ relationship with users.






45. It is only necessary for Identity Confirmation if ____________ and browser cookie does not exist.






46. The create new folder link will only be visible to users with which permission?






47. If the lead has a record type - the default record type of the new owner is assigned to records created during...






48. List the type of case queues commonly used by call centers.






49. Field level security cannot be used to...






50. A person account is different from a business account because...