Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Where would you make changes in order to make default tabs visible?
User setting
User can log out all unsaved data is lost
Master-detail - many-to-many - lookup - hierarchical
number from percentage

2. What is the use of campaign influence feature on oportunities?
Page layouts
must be between 5 and 50
version control capabilities
Give a list of campaigns that influenced the user

3. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
5
using the data loader
own a record and not see it

4. Two options for restricting access via IP Ranges
Role settings
previously approved process
All users
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

5. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
references another summary formula
same access to the document
All organization data
Case queue

6. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
be shared
Standard User
denied
1 day

7. The administrator changes the organization time zone from Pacific Daylight to Central. __________ will be affected.
4k
references another summary formula
None of the users
the Professional Edition

8. Custom objects are...
one language at a time
Components of the Console Tab
reportable
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

9. A lead has been converted. Where can we find the campaigns associated with it?
There is only one record type in person account - There is no contact related list in person account
active assignment rules
Opportunity campaign related list - Contact campaign related list
conditional highlighting

10. Picklist dependency rules are __________ during import.
references another summary formula
All users
not enforced
When a Lead is converted

11. How many lead assignment rules can be active at one time?
Give a list of campaigns that influenced the user
1 day
1
Adding a user to the sales team group

12. Recycle bin houses deleted data for...
Rcord type
Case Escalation Rule
30 days
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

13. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
The Marketing User profile
Edit on solution
Case Auto-Response Rule
own a record and not see it

14. Marketing Users must also have the Marketing User profile (or the Import Leads permission in Enterprise Edition organizations).
extend sharing for those records
5 MB
To use the campaign import wizards
Solutions - Accounts - Opportunities

15. A custom summary formula cannot reference ____________ in an object.
Metric and gauge
other formula fields
To use Case Queues to manage Cases
Profile controls

16. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
All users
Ideas
using the custom summary field
upgrade a managed application

17. ____________ is not available for printable lists
List view
Solutions - Accounts - Opportunities
rollup summary field
Export to excel

18. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
the record is saved/updated
4k
make a field required

19. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Difference between workflow rule and workflow approval process
Edit on solution
Solution Manager
List view

20. Record types are used to implement custom business processes by associating them to specific
Rules and the use of Email Templates
Custom Field
tasks scheduled calendar events
Page layouts

21. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Case
except Campaign
cause data loss
Account - Contacts - Opportunities

22. Name three settings on the Company Information page that administrators can edit.
csv files
Default Locale - Default Language - Default Time Zone
The Marketing User check box on the user profile page
300

23. If a standard object is renamed - the reports are renamed based on...
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Configure the settings and rules for Case processing - including Business Hours - and Escalation
the new label value
Workflows

24. You can import only ___________ per CSV file.
to a case
5 MB
make a field required
one language at a time

25. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Accounts to Opportunities - or Contacts to Cases
calculations on summary fields
4k
Show details and add events

26. Custom fiscal year works on a define once and...
Field level security
std price book or a price book
use everywhere rule
A running user

27. What is conditional highlighting for reports?
Skill requirements - Product categories - Customer types - Service levels
5 MB
Set thresholds for report analysis
All organization data

28. What information in the user record cannot be captured without a custom field?
To use the campaign import wizards
Hire date
link to report
To use Case Queues to manage Cases

29. Records in _____________ do not count against your organization's storage limits.
Case queue
an error report after the loading
the recycle bin
tasks scheduled calendar events

30. Changing the data type of an existing custom field can cause data loss while changing to...
number from percentage
your organization's workflow
using the data loader
Custom summary and matrix reports

31. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
one language at a time
The user is not able to edit it because it is read-only
View all data

32. Sharing rule: ________ that grant access to groups of users.
Automated rules
Fiscal year - Licenses - Language - locale - time zones
folder access level
number from percentage

33. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
forecast role hierarchy
Download AppExchange Packages
Objects on managed packages

34. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
Gets assigned to lead owner's territory
Edit and Read opportunity
territory management
the level of visibility

35. The create new folder link will only be visible to users with which permission?
Manage public documents
Opportunity campaign related list - Contact campaign related list
Default Locale - Default Language - Default Time Zone
Business Hours

36. The system ___________ std lead fields to standard account - contact - and oppy fields.
Skill requirements - Product categories - Customer types - Service levels
number from percentage
the Professional Edition
automatically maps

37. A lookup field relationship...
references another summary formula
Role settings
links two objects together
custom multi select picklist

38. Calendar and Task Activities are both...
tasks scheduled calendar events
Tabular reports
the recycle bin
routed to a default lead creator via email

39. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
Standard Field
Tabular reports
50000
Manage public documents

40. You cannot delete a product that is...
The Marketing User profile
make a field required
used on an oppy
To use Case Queues to manage Cases

41. We cannot create sharing rules on...
objects in a managed package
lead conversion
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
500

42. Users with access to opportunities as sales team members cannot...
500
extend sharing for those records
Use cases for Email-to-Case
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.

43. Inline editing updates the field when...
Custom picklist
There is only one record type in person account - There is no contact related list in person account
the record is saved/updated
Export to excel

44. If George is promoted from sales assoc to senior level exec - and the new sales assoc is appointed to take George's responsibilities. What are the appropriate steps to transfer Phil's account to the new assoc?

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45. Personal tags cannot...
be shared
Case tasks
rollup summary field
Profile

46. Partner Portal: Users login to the web portal rather than through the...
other formula fields
salesforce.com portal
own a record and not see it
Contract Manager

47. The maximum number of values allowed in a controlling field.
multiple record types
calculations on summary fields
300
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

48. If using customizable forecasting - there is a seperate...
forecast role hierarchy
Rules and the use of Email Templates
Contacts
Role settings

49. What can stop a scheduled report-dashboard run?
Adding a user to the sales team group
reportable
The running user does not have access to the dashboard folder
territory management

50. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
the Professional Edition
make a field required
Workflows
All organization data