Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
denied
The Marketing User profile
the recycle bin
Difference between workflow rule and workflow approval process

2. An account team can be added by all except...
300
Create on solution
anyone in the team
5 MB

3. Users with access to opportunities as sales team members cannot...
extend sharing for those records
Campaign Member or Contact Role
Salesforce CRM workflow
csv files

4. What is true about managed packages?
They are upgradeable
Manage Letterheads - Manage Public Templates - Edit HTML Templates
other formula fields
an error report after the loading

5. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
based on their profile
Call Support - Call Sales - Log a case online - Email Support
Custom Field
1 day

6. In list view enhancements - users cannot export list results to...
Case Auto-Response Rule
csv files
use everywhere rule
extend sharing for those records

7. Types of relationships that can exist between objects
no limits
Master-detail - many-to-many - lookup - hierarchical
5
API

8. _____________can import a maximum of 500 account records in a session.
active assignment rules
Standard users
same access to the document
use everywhere rule

9. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
salesforce.com portal
300
Salesforce CRM workflow
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.

10. Name three settings on the Company Information page that administrators can edit.
Permissions
Default Locale - Default Language - Default Time Zone
5 MB
Master-detail - many-to-many - lookup - hierarchical

11. What data can you request for in the weekly data export?
Solution Manager
All organization data
Standard User
Solutions - Accounts - Opportunities

12. Managed package is always...
YEAR(date_c) =YEAR(today())
able to upgrade to other version
one language at a time
Custom forecasting

13. The administrator wants to track data over a period of time. Which graph would he use?
make a field required
There is only one record type in person account - There is no contact related list in person account
Show details and add events
Line

14. A record of contact with customer support. A customer is reporting a problem or asking a question.
delete the field
upgrade a managed application
to a case
Case

15. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
controlling field for a dependent field
many to many
The running user does not have access to the dashboard folder
Rules and the use of Email Templates

16. Salesforce for Microsoft Outlook is which type of client?
API
Line
1 day
Objects on managed packages

17. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
lead assignment rule
Campaign Member or Contact Role
Line
Difference between workflow rule and workflow approval process

18. When a case is deleted - following are deleted except
The Marketing User profile
Role settings
Case tasks
When a Lead is converted

19. Frames - list view - detail view - mini view - sidebar - related objects - mini page layouts - console layout
System Administrator
to a case
Components of the Console Tab
conditional highlighting

20. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Ideas
anyone in the team
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Line

21. The maximum number of values allowed in a controlling field.
Custom Field
Salesforce CRM workflow
300
Download AppExchange Packages

22. A custom lead field can be mapped to...
log in to SFDC Profile
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
the record is saved/updated
One solution field

23. Opportunities and quotes are a part of which cloud?
Sales Cloud
Custom picklist
When a Lead is converted
forecast role hierarchy

24. Create ads that display on search engines is possible in SFDC using...
Google
Components of the Console Tab
able to upgrade to other version
The Marketing User profile

25. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Download AppExchange Packages
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
To use Case Queues to manage Cases
summary and matrix

26. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
rollup summary field
the new label value
Insert - update - upsert - delete

27. A lead has been converted. Where can we find the campaigns associated with it?
a campaign member
Case Auto-Response Rule
Metric - table - gauge - chart - S-Control - VF page
Opportunity campaign related list - Contact campaign related list

28. Charts - Tables - Metrics - Gauge
3 or more hours per day
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Business Hours
dashboard components

29. The ____________ is a custom field that aggregates child record information in to the parent record.
links two objects together
Default Locale - Default Language - Default Time Zone
rollup summary field
version control capabilities

30. Which one of these may be a controlling field and a dependent field?
IP address is unknown
Profile controls
able to delete accounts
Custom picklist

31. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
the record is saved/updated
able to delete accounts
Create on solution
an error report after the loading

32. Permission to add a category to a solution require which permission
Create on solution
csv files
not dependent fields
Accounts - Contacts - Leads - Solutions - and Custom objects

33. A public group is a grouping of all except...
3
Use cases for Web-to-Case
Queue
salesforce.com portal

34. Which of the following does not need business process?
User setting
Contacts
4000
Configure the settings and rules for Case processing - including Business Hours - and Escalation

35. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
Standard User
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Value is always required

36. Inline editing updates the field when...
Workflow rules
the record is saved/updated
not enforced
300

37. You can map a custom lead field...
Download AppExchange Packages
except Campaign
your organization's workflow
to a case

38. The maximum # of time trigger actions
40
Profile controls
To display extended web content on SF window
Line

39. Records in _____________ do not count against your organization's storage limits.
the recycle bin
link to report
Rules and the use of Email Templates
Use cases for Case Hierarchies

40. Why do you create a web tab?
To display extended web content on SF window
the level of visibility
Territory Management
salesforce.com portal

41. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
different types of sharing rules
Ideas
custom multi select picklist
your organization's workflow

42. A custom summary formula cannot reference ____________ in an object.
other formula fields
Insert - update - upsert - delete
User setting
calculations on summary fields

43. What is the number of values allowed in dependent pick list?
Custom objects - Field level security
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
300
Solutions - Accounts - Opportunities

44. What data can you export out of SFDC?
able to delete accounts
Metric and gauge
Skill requirements - Product categories - Customer types - Service levels
All organization data

45. These can ___________ when an existing custom field is changed: Changing to or from type Date or Date/Time - Changing to number from any other type
Objects on managed packages
cause data loss
to a case
Create on solution

46. Who can view campaigns?
All users
Adding a user to the sales team group
Profile
Master-detail - many-to-many - lookup - hierarchical

47. As a ________________ you can create page layout in the console and assign it to profiles.
system administrator
To use a Case Assignment
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
active assignment rules

48. Record types are not available in...
the level of visibility
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Skill requirements - Product categories - Customer types - Service levels
the Professional Edition

49. How many Editions are there in SFDC?
Basically - the Gmail model - all you data is stored on servers
5
dashboard components
Opportunity campaign related list - Contact campaign related list

50. What is true about look up relationship?
4k
Accounts - Contacts - Leads - Solutions - and Custom objects
system administrator
Value is always required