Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
web-to-lead
All organization data
Territory Management
Give a list of campaigns that influenced the user

2. A custom lead field can be mapped to...
All users
denied
Contacts
One solution field

3. A lead has been converted. Where can we find the campaigns associated with it?
Ideas
500
Custom objects - Field level security
Opportunity campaign related list - Contact campaign related list

4. List the functions of the Data Loader
Insert - update - upsert - delete
able to upgrade to other version
The user is not able to edit it because it is read-only
API

5. What is conditional highlighting for reports?
1 day
Set thresholds for report analysis
Forecasts
40

6. As a ________________ you can create page layout in the console and assign it to profiles.
Hire Date
The email address of the user whose identify is being confirmed.
300
system administrator

7. Custom summary formula on report...
Queue
references another summary formula
Use cases for Email-to-Case
delete the field

8. List Dashboard component types
Custom objects - Field level security
Custom summary and matrix reports
Page layouts
Metric - table - gauge - chart - S-Control - VF page

9. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
The user loses all unsaved data after terminating the session
Field level security
Salesforce CRM workflow
many to much

10. You can map a custom lead field to only one of the following objects at a single instance
Account - Contacts - Opportunities
Marketing -Call Center
Workflow rules
Tabular reports

11. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Territory Management
not dependent fields
500
Profile controls

12. A role has a ________ relationship with users.
many to many
system administrator
not enforced
denied

13. Which one of these may be a controlling field and a dependent field?
before it is saved in Salesforce
own a record and not see it
Edit and Read opportunity
Custom picklist

14. Author and the owner do not have the...
territory management
salesforce.com portal
Ideas
same access to the document

15. Managed package is always...
Hire Date
250
able to upgrade to other version
Accounts to Opportunities - or Contacts to Cases

16. What is true about managed packages?
1
They are upgradeable
objects in a managed package
Case tasks

17. Picklist dependency rules are __________ during import.
not enforced
Configure the settings and rules for Case processing - including Business Hours - and Escalation
controlling field for a dependent field
an error report after the loading

18. The org. wants to create a follow up task based on a field change. Which is the best way to do it?
make a field required
Workflows
the new label value
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

19. Multiple approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects the request. Approver B accepts the request after Approver A rejects it. Your request will be...
Create on solution
Fiscal year - Licenses - Language - locale - time zones
denied
Salesforce ID

20. Name three settings on the Company Information page that administrators can edit.
Sales Team Role
number from percentage
own a record and not see it
Default Locale - Default Language - Default Time Zone

21. You can create _____________ directly from the csv import file.
Account - Contacts - Opportunities
Case tasks
Insert - update - upsert - delete
parent.child relationships

22. What is the salesforce Console?
A tab that combines a list view and related records into one screen with different frames.
Google adwords
Metric - table - gauge - chart - S-Control - VF page
able to upgrade to other version

23. When is it appropriate to use the Import Wizard vs. the Data Loader?
lead conversion
Line
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Custom forecasting

24. What data can you export out of SFDC?
The running user does not have access to the dashboard folder
routed to a default lead creator via email
All organization data
search for public tags

25. When you configure search settings for your organization - the new value...
must be between 5 and 50
Use cases for Web-to-Case
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Custom summary and matrix reports

26. Changing the data type of an existing custom field can cause data loss while changing to...
They are upgradeable
number from percentage
User setting
A running user

27. In list view enhancements - users cannot export list results to...
build a custom forecast for the same
Any user can view all records that the running user role can view
Standard Field
csv files

28. A custom summary formula cannot reference ____________ in an object.
Campaign Member or Contact Role
API
other formula fields
Read-Only

29. A lookup field relationship...
links two objects together
cause data loss
own a record and not see it
references another summary formula

30. Which of these are inherited from objects on homepage in a console layout?
denied
Custom objects - Field level security
Ideas
Page layouts

31. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
User setting
5 MB
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Download AppExchange Packages

32. We cannot create sharing rules on...
Ideas
Permissions
objects in a managed package
Role settings

33. It is possible for a user to...
Queue
own a record and not see it
250
Fiscal year - Licenses - Language - locale - time zones

34. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
Accounts to Opportunities - or Contacts to Cases
Call Support - Call Sales - Log a case online - Email Support
able to delete accounts
Summary and table

35. Conditional formatting is available for...
Call Support - Call Sales - Log a case online - Email Support
Metric - table - gauge - chart - S-Control - VF page
Summary and table
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate

36. With the Manage Campaign button on campaign selected - what all can you do with the integrated campaign builder?
Queue
50000
many to many
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign

37. Create and manage letterheads and email templates
Accounts to Opportunities - or Contacts to Cases
Manage Letterheads - Manage Public Templates - Edit HTML Templates
300
Use cases for Web-to-Case

38. A set of functionality that allows administrators to more efficiently standardize around internal procedures and automate elements of business processes.
Salesforce CRM workflow
All users
Configure the settings and rules for Case processing - including Business Hours - and Escalation
Edit on solution

39. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
Ideas
use everywhere rule
automatically maps

40. Users can _____________ from the sidebar and advanced search
search for public tags
Objects on managed packages
Gets assigned to lead owner's territory
able to upgrade to other version

41. Can view - edit and delete their own records
log in to SFDC Profile
Force.com
make a field required
Standard User

42. There are _________ to new picklist or multi-select picklist values for any field during a single import
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
other formula fields
250
no limits

43. A public group is a grouping of all except...
System Administrator
Queue
Forecasts
Use cases for Email-to-Case

44. What objects may be imported or updated using the Import Wizard?
Edit on solution
Accounts - Contacts - Leads - Solutions - and Custom objects
3
Custom objects - Field level security

45. Allows you to define different sets of picklist values for both standard and custom picklist.
Rcord type
Solution Manager
territory management
log in to SFDC Profile

46. The org wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
Workflows
Force.com
Show details and add events
Any user can view all records that the running user role can view

47. Available out of box - cannot be deleted (You can change the label name).
folder access level
other formula fields
Standard Field
Sales Cloud

48. How many roles can you create for your org?
500
5
many to many
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

49. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
your organization's workflow
other formula fields
4000
Metric and gauge

50. Page layouts are assigned to users based on...
Role settings
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
5
make a field required