Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The size limit for documents uploaded is...
able to upgrade to other version
5 MB
before it is saved in Salesforce
custom multi select picklist

2. Custom fiscal year works on a define once and...
used on an oppy
conditional highlighting
use everywhere rule
system administrator

3. Can only view records
Read-Only
Use cases for Web-to-Case
objects in a managed package
conditional highlighting

4. You can map a custom lead field to only one of the following objects at a single instance
View all data
Account - Contacts - Opportunities
number from percentage
no limits

5. While scheduling an email reports user specifies all except...
components of a profile
Show details and add events
link to report
salesforce.com portal

6. The # of business hours that can be set for the organization to operate
a campaign member
To use Case Queues to manage Cases
Unlimited
links two objects together

7. Page layouts are assigned to users based on...
Case Escalation Rule
using the data loader
Role settings
based on their profile

8. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
As short as a day and as long as a forever
To display extended web content on SF window
When a Lead is converted
a campaign member

9. Record types are used to implement custom business processes by associating them to specific
Page layouts
Line
own a record and not see it
rollup summary field

10. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
using the data loader
Standard User
using the custom summary field

11. _____________can import a maximum of 500 account records in a session.
Standard users
Custom picklist
Force.com
using the custom summary field

12. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
To use Case Queues to manage Cases
lead conversion
Download AppExchange Packages
Summary and table

13. Who can import data for all users?
System Administrator profile and Marketing User Profile (import Leads)
View all data
Workflow rules
A running user

14. You can map a custom lead field...
dashboard components
Hire Date
to a case
Standard User

15. It is possible for a user to...
A running user
To use Case Queues to manage Cases
500
own a record and not see it

16. Name three sources from which cases can be created.
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Sales Cloud
Call Support - Call Sales - Log a case online - Email Support
previously approved process

17. You can map a single column from the csv file to...
tasks scheduled calendar events
multiple fields in SFDC
Show details and add events
Give a list of campaigns that influenced the user

18. It is possible for a user to...
different types of sharing rules
Profile
std price book or a price book
own a record and not see it

19. You need which permission to specify a running user other than yourself?
View all data
except Campaign
When a Lead is converted
anyone in the team

20. ____________ is not available for printable lists
Case
before it is saved in Salesforce
Business Hours
Export to excel

21. Users can _____________ from the sidebar and advanced search
Custom forecasting
search for public tags
API
lead conversion

22. Use email to case to allow your customers to create support cases using only email - or if your organization has existing support aliases.
controlling field for a dependent field
Custom picklist
Standard User
Use cases for Email-to-Case

23. Picklist dependency rules are __________ during import.
Accounts to Opportunities - or Contacts to Cases
not enforced
Marketing User
Field level security

24. Permission to add a category to a solution require which permission
Create on solution
3 or more hours per day
To capture unique data of the business
one language at a time

25. Records in _____________ do not count against your organization's storage limits.
denied
the recycle bin
Components of the Console Tab
40

26. Reports that must be used to create dashboard components.
Custom forecasting
Custom summary and matrix reports
250
All organization data

27. Header - Button - Various Sections - Related Lists - System Info. Page layouts control the layout and organization of buttons - fields - s-controls - custom links - and related lists.
Marketing User
Elements within a Page Layout
Master-detail - many-to-many - lookup - hierarchical
components of a profile

28. Which of the following does not need business process?
Contacts
able to upgrade to other version
40
Marketing -Call Center

29. Field level security cannot be used to...
make a field required
Standard Field
To display extended web content on SF window
Rcord type

30. A virtual storage that can be used to group on criteria such as skill requirements - product categories - customer types - or service levels is called a...
automatically maps
Case queue
Role settings
the level of visibility

31. Standard User Permissions + can import leads for the organization
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
When a Lead is converted
Accounts - Contacts - Leads - Solutions - and Custom objects
Marketing User

32. Changing the data type of an existing custom field can cause data loss while changing to...
5
make a field required
number from percentage
territory management

33. What is the role of Primary Object when creating custom report types?
lead assignment rule
Contract Manager
To let the user select values in the view picklist
Metric and gauge

34. An online form to capture lead information - Email template response content published on your web site.
The running user does not have access to the dashboard folder
web-to-lead
Case Escalation Rule
Marketing User

35. What is true about look up relationships?
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
1 day
They are upgradeable
folder access level

36. May be used to group related cases - or to split one case into many different parts.
5 MB
Use cases for Case Hierarchies
multiple record types
Gets assigned to lead owner's territory

37. An account sharing system that grants access to accounts based on the characteristics of the accounts. It enables your company to structure your Salesforce data and users the same way you structure your sales territories. Particularly if your organiz
cause data loss
Territory Management
1 day
Solutions - Accounts - Opportunities

38. Custom summary formula on report...
multiple record types
Case Auto-Response Rule
same access to the document
references another summary formula

39. Personal tags cannot...
YEAR(date_c) =YEAR(today())
Tabular reports
be shared
lead assignment rule

40. Workflow task - Workflow outbound message - Workflow Field Updates - Workflow email alerts
They are upgradeable
Use cases for Case Hierarchies
Workflow rules
Permissions

41. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
denied
to a case
routed to a default lead creator via email
Business Hours

42. Record types are not available in...
automatically maps
Contract Manager
Manage Letterheads - Manage Public Templates - Edit HTML Templates
the Professional Edition

43. You can create _____________ directly from the csv import file.
Gets assigned to lead owner's territory
the new label value
parent.child relationships
Case Escalation Rule

44. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
delete the field
Queue
The user loses all unsaved data after terminating the session

45. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
Opportunity campaign related list - Contact campaign related list
Profile
controlling field for a dependent field
Case Auto-Response Rule

46. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
4k
The email address of the user whose identify is being confirmed.
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

47. The system ___________ std lead fields to standard account - contact - and oppy fields.
Contract Manager
extend sharing for those records
not enforced
automatically maps

48. Newsletter Settings: To which email address does Salesforce CRM send an activation message?
Value is always required
The email address of the user whose identify is being confirmed.
a campaign member
routed to a default lead creator via email

49. Login hrs - IP restriction - FLS - CRUD(Std & Custom) object - Access to VF and Apex classes.
Master-detail - many-to-many - lookup - hierarchical
Contacts
Custom forecasting
Profile controls

50. If a standard object is renamed - the reports are renamed based on...
40
dashboard components
the new label value
A tab that combines a list view and related records into one screen with different frames.