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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. How many Editions are there in SFDC?
Use cases for Web-to-Case
5
components of a profile
Configure the settings and rules for Case processing - including Business Hours - and Escalation

2. Which graphs rely on grand total for dashboards?
be shared
Sales Team Role
Metric and gauge
To use the campaign import wizards

3. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
3 or more hours per day
the record is saved/updated
1 day
link to report

4. Personal tags cannot...
an error report after the loading
Profile controls
Opportunity campaign related list - Contact campaign related list
be shared

5. ____________ is not available for printable lists
Case tasks
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Export to excel
Contract Manager

6. Users with access to opportunities as sales team members cannot...
YEAR(date_c) =YEAR(today())
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
extend sharing for those records
User can log out all unsaved data is lost

7. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
own a record and not see it
Google adwords
When a Lead is converted
300

8. What is true about look up relationship?
All organization data
Value is always required
the Professional Edition
Components of the Console Tab

9. Standard picklist fields can be controlling fields but...
your organization's workflow
Ideas
not dependent fields
One solution field

10. It can manage campaigns - import leads - create letterheads - create HTML email templates - manage public documents - and update campaign history via the import wizards. Also has access to the same functionality as the Standard User.
Use cases for Case Hierarchies
The Marketing User profile
300
Accounts - Contacts - Leads - Solutions - and Custom objects

11. A custom multi-select pick list cannot be a...
std price book or a price book
controlling field for a dependent field
Create on solution
Standard users

12. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
Custom Field
4000
references another summary formula
Case Auto-Response Rule

13. You can create _____________ directly from the csv import file.
parent.child relationships
Create on solution
own a record and not see it
40

14. When a case is deleted - following are deleted except
Lead - Contact - Solution
Give a list of campaigns that influenced the user
Case tasks
Tabular reports

15. A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to...
View all data
build a custom forecast for the same
Permissions
summary and matrix reports

16. The create new folder link will only be visible to users with which permission?
30 days
version control capabilities
Manage public documents
Manage Letterheads - Manage Public Templates - Edit HTML Templates

17. What can a user do an account record that has been manually shard read/write with him/her?
Custom picklist
Campaign Member or Contact Role
objects in a managed package
View the account - Edit the account

18. Author and the owner do not have the...
Marketing -Call Center
Default Locale - Default Language - Default Time Zone
same access to the document
All organization data

19. What does a company profile contain?
dashboard components
Fiscal year - Licenses - Language - locale - time zones
system administrator
Mini Page Layout

20. What is Salesforce?
Permissions
multiple fields in SFDC
IP address is unknown
Salesforce and Marketing Automation - Customer Support Management

21. You can map a custom lead field to only one of the following objects at a single instance
Read-Only
Show details and add events
Workflows
Account - Contacts - Opportunities

22. Name three settings on the Company Information page that administrators can edit.
own a record and not see it
Mini Page Layout
User setting
Default Locale - Default Language - Default Time Zone

23. Solutions are answers to customer problems or issues. They are used to resolve cases by associating them via related lists. From a case - search for a case or find a suggested solution - then select it to associate with a case.
territory management
Google
make a field required
Configure the settings and rules for Case processing - including Business Hours - and Escalation

24. Page layouts are assigned to users based on...
Manage public documents
5
routed to a default lead creator via email
Role settings

25. Can view - edit and delete their own records
Standard User
Case Auto-Response Rule
The Marketing User profile
Contract Manager

26. Specifying a "running user" in dashboard means...
csv files
4000
Any user can view all records that the running user role can view
use everywhere rule

27. The account owner - opportunit owners - and case owners...
Salesforce and Marketing Automation - Customer Support Management
to a case
can be different users
Automated rules

28. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
The Marketing User check box on the user profile page
Force.com
cause data loss
different types of sharing rules

29. What can stop a scheduled report-dashboard run?
Rules and the use of Email Templates
To capture unique data of the business
The running user does not have access to the dashboard folder
not dependent fields

30. Campaigns and opportunities have a _____________ relationship.
many to much
Tabular reports
A running user
As short as a day and as long as a forever

31. List the functions of the Data Loader
Insert - update - upsert - delete
Download AppExchange Packages
Rules and the use of Email Templates
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

32. List the places where Currency is specified
Custom Field
Salesforce ID
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
To let the user select values in the view picklist

33. What data can you export out of SFDC?
All organization data
YEAR(date_c) =YEAR(today())
salesforce.com portal
System Administrator

34. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
Objects on managed packages
not dependent fields
Edit on solution
YEAR(date_c) =YEAR(today())

35. You need which permission to specify a running user other than yourself?
Custom summary and matrix reports
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
View all data
conditional highlighting

36. May be used to group related cases - or to split one case into many different parts.
Use cases for Case Hierarchies
custom multi select picklist
other formula fields
controlling field for a dependent field

37. When is it appropriate to use the Import Wizard vs. the Data Loader?
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
Adding a user to the sales team group
upgrade a managed application
Insert - update - upsert - delete

38. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Custom picklist
Create a report
Standard Field
Show details and add events

39. A delegated approver can revoke a...
no limits
30 days
be shared
previously approved process

40. An account team can be added by all except...
other formula fields
no limits
Custom forecasting
anyone in the team

41. According to Salesforce - console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for...
csv files
custom multi select picklist
3 or more hours per day
300

42. Sharing rules can be formed on the following except...
Objects on managed packages
not dependent fields
be shared
List view

43. What data can you request for in the weekly data export?
the record is saved/updated
A running user
All organization data
Page layouts

44. Custom summary formulas are...
no limits
Forecasts
40
calculations on summary fields

45. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Salesforce ID
Difference between workflow rule and workflow approval process
They are upgradeable
routed to a default lead creator via email

46. In order to implement more than one business process - ____________must also be implemented.
multiple record types
multiple fields in SFDC
1
The Marketing User check box on the user profile page

47. How many roles can you create for your org?
50000
Sales Cloud
500
Accounts to Opportunities - or Contacts to Cases

48. Name three benefits of the cloud computing model.
Territory Management
Multi-tenant - Pay-as-you-go - Elastic - No Capital Expense - Modest Operating Expense - Scales With Your Business.
Tabular reports
before it is saved in Salesforce

49. Standard User Permissions + can manage published solutions + can manage solution categories
Marketing -Call Center
Solution Manager
Hire Date
tasks scheduled calendar events

50. If using customizable forecasting - there is a seperate...
5
web-to-lead
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
forecast role hierarchy

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Salesforce Certification

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