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Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. If using customizable forecasting - there is a seperate...
User can log out all unsaved data is lost
forecast role hierarchy
anyone in the team
must be between 5 and 50

2. Suggested solutions are accessed from within a case via the View Selected Solutions button. These are solutions that are likely to resolve a case - and are found automatically listed by the system.
3
3 or more hours per day
tasks scheduled calendar events
Rules and the use of Email Templates

3. A workflow alert cannot be tracked...
Campaign Member or Contact Role
Call Support - Call Sales - Log a case online - Email Support
Read-Only
in activity history

4. List Dashboard component types
use everywhere rule
30 days
Metric - table - gauge - chart - S-Control - VF page
log in to SFDC Profile

5. Case sharing rules - Lead sharing rules - Campaign sharing rules - Custom object sharing rules
summary and matrix
To let the user select values in the view picklist
based on their profile
different types of sharing rules

6. If the organization rule is that user can only login between 8am to 5pm. What will happen if he log in at 4:30pm and continue till 5:30pm
User can log out all unsaved data is lost
To use the campaign import wizards
5 MB
Value is always required

7. History tracking can be performed on the following standard objects except...
delete the field
All organization data
an error report after the loading
Forecasts

8. The documents tab does not contain...
User setting
version control capabilities
The designated weblead owner gets an email
User can log out all unsaved data is lost

9. Allows you to define different sets of picklist values for both standard and custom picklist.
When a Lead is converted
Contract Manager
Hire date
Rcord type

10. Used to escalate a case if it has not been resolved within a specified period of time.
Solutions - Accounts - Opportunities
Case Auto-Response Rule
Case Escalation Rule
cause data loss

11. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
YEAR(date_c) =YEAR(today())
Custom objects - Field level security
Insert - update - upsert - delete
Custom summary and matrix reports

12. A role has a ________ relationship with users.
Permissions
number from percentage
many to many
Marketing -Call Center

13. Inline editing updates the field when...
denied
Queue
the record is saved/updated
territory management

14. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
30 days
Edit on solution
Accounts to Opportunities - or Contacts to Cases
Difference between workflow rule and workflow approval process

15. If territory management is enabled for your organization and a lead is converted - how does it get assigned?

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16. Managed package is always...
Hire Date
denied
able to upgrade to other version
Case Escalation Rule

17. A public group is a grouping of all except...
1 day
Automated rules
csv files
Queue

18. What information in the user record cannot be captured without a custom field?
Page layouts
conditional highlighting
number from percentage
Hire date

19. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Permissions
All users of SFDC who have access to campaigns objects
Role settings
territory management

20. Regarding a custom field formula: ______ character is the limit on the compiled size of the formula.
There is only one record type in person account - There is no contact related list in person account
4000
Account - Contacts - Opportunities
Sales Team Role

21. Standard User Permissions + can manage published solutions + can manage solution categories
other formula fields
Solution Manager
Custom Field
Edit and Read opportunity

22. If the lead has a record type - the default record type of the new owner is assigned to records created during...
Salesforce and Marketing Automation - Customer Support Management
own a record and not see it
can be different users
lead conversion

23. The system ___________ std lead fields to standard account - contact - and oppy fields.
folder access level
automatically maps
1 day
Insert - update - upsert - delete

24. It is possible for a user to...
Solution Manager
own a record and not see it
5
Default Locale - Default Language - Default Time Zone

25. Partner Portal: Users login to the web portal rather than through the...
Line
the new label value
Lead - Contact - Solution
salesforce.com portal

26. Created by user to meet the business requirement - can be edited - deleted(Field data will be lost If the data type is changed after creating the field).
your organization's workflow
Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Assoc role and transfer all the accounts - opportunities - and leads to the new associate
Custom Field
automatically maps

27. The maximum # of time trigger actions
Edit and Read opportunity
40
same access to the document
cause data loss

28. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
active assignment rules
Salesforce ID
Unlimited

29. ____________ is available for custom fiscal years.
Custom forecasting
Mini Page Layout
search for public tags
List view

30. You can map a single column from the csv file to...
List view
multiple fields in SFDC
Metric and gauge
To let the user select values in the view picklist

31. Record types are not available in...
The running user does not have access to the dashboard folder
the Professional Edition
Call Support - Call Sales - Log a case online - Email Support
version control capabilities

32. Which information not captured on user record in Salesforce?
Skill requirements - Product categories - Customer types - Service levels
Hire Date
same access to the document
Rcord type

33. Your recycle bin record limit is _____times the MBs in your general storage
250
Default Locale - Default Language - Default Time Zone
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Tabular reports

34. An account team can be added by all except...
anyone in the team
routed to a default lead creator via email
None of the users
View the account - Edit the account

35. Case queues are buckets into which cases are placed - either manually or using routing rules. Individual users - users associated with a role - or with a public group can be assigned to handle cases placed in a queue. These users can work the case.
Force.com
None of the users
To use Case Queues to manage Cases
5 MB

36. Types of relationships that can exist between objects
Master-detail - many-to-many - lookup - hierarchical
able to upgrade to other version
They are upgradeable
Field level security

37. A particular role needs edit on contacts - view - edit - and delete on contracts and only view on accts. Where can the administrator make the change?
Google
List view
csv files
Profile

38. Two options for restricting access via IP Ranges
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Difference between workflow rule and workflow approval process
not enforced
The Marketing User profile

39. Standard User Permissions + can import leads for the organization
build a custom forecast for the same
Marketing User
controlling field for a dependent field
Rules and the use of Email Templates

40. Custom fiscal year works on a define once and...
multiple fields in SFDC
use everywhere rule
Hire Date
make a field required

41. When a case is deleted - following are deleted except
4k
Use cases for Web-to-Case
Master-detail - many-to-many - lookup - hierarchical
Case tasks

42. The data loader can load all objects - including custom objects - It generates...
an error report after the loading
Objects on managed packages
tasks scheduled calendar events
One solution field

43. The user default login hours are 8-5. The user logs in at 4:30pm and logs out at 5:01pm. What happens?
multiple fields in SFDC
Difference between workflow rule and workflow approval process
The user loses all unsaved data after terminating the session
Value is always required

44. A _____________ cannot be the controlling field for a dependent field.
Sales Cloud
an error report after the loading
300
custom multi select picklist

45. A delegated approver can revoke a...
objects in a managed package
routed to a default lead creator via email
previously approved process
delete the field

46. The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. It is possible by...
Salesforce ID
using the custom summary field
Metric - table - gauge - chart - S-Control - VF page
A tab that combines a list view and related records into one screen with different frames.

47. Users with access to opportunities as sales team members cannot...
extend sharing for those records
many to much
Custom Field
All users

48. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
Use cases for Web-to-Case
forecast role hierarchy
your organization's workflow
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

49. If your org uses _____________ - the new account is evaluated by account assignment rules and may be assigned to one or more territories.
territory management
Role settings
no limits
5

50. What is Salesforce?
Marketing -Call Center
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis
Salesforce and Marketing Automation - Customer Support Management
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts

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Salesforce Certification

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