Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is Salesforce?
Salesforce and Marketing Automation - Customer Support Management
summary and matrix reports
The user is not able to edit it because it is read-only
Components of the Console Tab

2. Where do active currencies live?
extend sharing for those records
Standard users
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts
Page layouts

3. There are _________ to new picklist or multi-select picklist values for any field during a single import
no limits
number from percentage
Case queue
4000

4. How do you specify the following in a formula field: the year of the custom date field(date_c) should be the current year?
forecast role hierarchy
YEAR(date_c) =YEAR(today())
controlling field for a dependent field
own a record and not see it

5. Who can view campaigns?
All users
Profile
Standard Field
used on an oppy

6. Deleting a lead from a campaign does not delete the lead itself - but it is no longer...
objects in a managed package
a campaign member
build a custom forecast for the same
must be between 5 and 50

7. The administrator wants to track data over a period of time. Which graph would he use?
summary and matrix reports
Export to excel
Line
300

8. An online form to capture lead information - Email template response content published on your web site.
the new label value
make a field required
Mini Page Layout
web-to-lead

9. A user in SFDC has multiple currencies as activated What is the maximum granularity available for tracking changes in currency rates?
the level of visibility
1 day
To use the campaign import wizards
Salesforce and Marketing Automation - Customer Support Management

10. The account owner - opportunit owners - and case owners...
Fiscal year - Licenses - Language - locale - time zones
Solutions - Accounts - Opportunities
To display extended web content on SF window
can be different users

11. Software-as-a-service (SaaS) model
The Marketing User check box on the user profile page
Basically - the Gmail model - all you data is stored on servers
40
own a record and not see it

12. The size limit for documents uploaded is...
anyone in the team
5 MB
Call Support - Call Sales - Log a case online - Email Support
Case Escalation Rule

13. Super User - Can customize and administer the application
calculations on summary fields
System Administrator
log in to SFDC Profile
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

14. You can map a custom lead field...
to a case
All organization data
YEAR(date_c) =YEAR(today())
no limits

15. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Case Auto-Response Rule
The designated weblead owner gets an email
Default Locale - Default Language - Default Time Zone
Permissions

16. These reports are simple lists of records - and do not allow you to group results; they therefore cannot be used in dashboards.
Tabular reports
Opportunity campaign related list - Contact campaign related list
Permissions
Custom forecasting

17. Record types are used to implement custom business processes by associating them to specific
300
the recycle bin
Page layouts
Queue

18. When a case is deleted - following are deleted except
Accounts to Opportunities - or Contacts to Cases
Queue
5
Case tasks

19. Standard picklist fields can be controlling fields but...
40
IP address is unknown
not dependent fields
cause data loss

20. Lead becomes an Account - Contact - and optionally an Opportunity. With Territory Management enabled - Account (Territory) Assignment Rules will fire - which may assign the new Account to a Territory (or possibly multiple Territories).
IP address is unknown
Create a report
When a Lead is converted
based on their profile

21. Workflow tasks may be assigned to a: User - Role - Record Owner - Record Creator - ________ - Account team
rollup summary field
Any user can view all records that the running user role can view
Sales Team Role
in activity history

22. A lead has been converted. Where can we find the campaigns associated with it?
Line
Mini Page Layout
Opportunity campaign related list - Contact campaign related list
Manage Letterheads - Manage Public Templates - Edit HTML Templates

23. A _____________ cannot be the controlling field for a dependent field.
Business Hours
cause data loss
custom multi select picklist
Profile

24. ____________ is not available for printable lists
multiple record types
Export to excel
Unlimited
Case Auto-Response Rule

25. You can use _______________ for summary and matrix reporting only.
Standard Field
Give a list of campaigns that influenced the user
Tabular reports
conditional highlighting

26. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record.
Workflows
Difference between workflow rule and workflow approval process
Custom forecasting
previously approved process

27. Show up to 2000 records in the record count display - Print up to 1000 records in print view
number from percentage
List view
Profile
able to upgrade to other version

28. Applications are built on which platform?
Objects on managed packages
When a Lead is converted
Campaign Member or Contact Role
Force.com

29. Reports that must be used to create dashboard components.
own a record and not see it
Fiscal year - Licenses - Language - locale - time zones
Company Profile - User record (Personal Setup) - Opportunity (Record) - Forecasts - Any object which has a currency field on it.
Custom summary and matrix reports

30. A custom summary formula cannot reference ____________ in an object.
Case queue
Custom forecasting
other formula fields
Unlimited

31. What can a user do an account record that has been manually shard read/write with him/her?
links two objects together
Use cases for Case Hierarchies
View the account - Edit the account
Salesforce and Marketing Automation - Customer Support Management

32. The documents tab does not contain...
own a record and not see it
Marketing User
version control capabilities
Download AppExchange Packages

33. When is it appropriate to use the Import Wizard vs. the Data Loader?
Profile controls
csv files
The designated weblead owner gets an email
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)

34. How many records of a custom object can a system admin import using the Salesforce Import Wizard?
50000
extend sharing for those records
summary and matrix reports
A tab that combines a list view and related records into one screen with different frames.

35. ____________ is available for custom fiscal years.
To use the campaign import wizards
Custom forecasting
make a field required
4000

36. What information in the user record cannot be captured without a custom field?
Hire date
cause data loss
The user loses all unsaved data after terminating the session
upgrade a managed application

37. You must create the business process before creating record types for each of these objects...
Custom forecasting
except Campaign
the record is saved/updated
To display extended web content on SF window

38. Used to provide automatic email responses to individuals filing cases manually - by email - or by web-to-case. These rules determine which cases should receive an automatic response - and to choose which email template should be
used on an oppy
Give a list of campaigns that influenced the user
To display extended web content on SF window
Case Auto-Response Rule

39. The create new folder link will only be visible to users with which permission?
the Professional Edition
Territory Management
not enforced
Manage public documents

40. Which report formats must be used to create dashboard components?
View the account - Edit the account
folder access level
Case queue
Summary or matrix (with at least one level of grouping)

41. Which graphs rely on grand total for dashboards?
Salesforce ID
Manage Letterheads - Manage Public Templates - Edit HTML Templates
As short as a day and as long as a forever
Metric and gauge

42. Custom fiscal year works on a define once and...
YEAR(date_c) =YEAR(today())
To capture unique data of the business
forecast role hierarchy
use everywhere rule

43. Standard User Permissions + can edit - approve - activate and delete contracts
the recycle bin
Line
Contract Manager
All users of SFDC who have access to campaigns objects

44. Error on failed web to lead validation is...
the record is saved/updated
routed to a default lead creator via email
50000
your organization's workflow

45. What is the use of campaign influence feature on oportunities?
Give a list of campaigns that influenced the user
search for public tags
View all data
able to upgrade to other version

46. Page Layout - Field level security - Record Types
tasks scheduled calendar events
The user is not able to edit it because it is read-only
components of a profile
500

47. Conditional highlighting is used only in...
Workflow rules
summary and matrix
Contacts
based on their profile

48. It indicates whether or not a user has the right to create and manage campaigns including: Create/Edit/Delete campaigns - Delete an existing campaign - Update campaign statistics - Import leads into a campaign - Mass update the status for members of
List view
Objects on managed packages
Case
The Marketing User check box on the user profile page

49. Name three settings on the Company Information page that administrators can edit.
500
Default Locale - Default Language - Default Time Zone
300
Case

50. An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
Edit on solution
Use cases for Case Hierarchies
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
API