Test your basic knowledge |

Salesforce Certification

Subjects : certifications, salesforce, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A delegated approver can revoke a...
previously approved process
denied
Automated rules
Any user can view all records that the running user role can view

2. What is the role of Primary Object when creating custom report types?
Case tasks
references another summary formula
To let the user select values in the view picklist
std price book or a price book

3. Standard User Permissions + can manage published solutions + can manage solution categories
Use cases for Email-to-Case
Solution Manager
delete the field
active assignment rules

4. Which salesforce.com feature allows the org to capture ROI on online advertising?
Google adwords
50000
anyone in the team
5 MB

5. The create new folder link will only be visible to users with which permission?
Tabular reports
They are upgradeable
Case
Manage public documents

6. A person account is different from a business account because...
able to upgrade to other version
All users of SFDC who have access to campaigns objects
Google adwords
There is only one record type in person account - There is no contact related list in person account

7. In conditional highlighting - how may maximum conditions are allowed per report?
Contacts
able to upgrade to other version
not enforced
3

8. Permission to add a category to a solution require which permission
Create on solution
Profile controls
Object in look up relationship can link to self - The child object in lookup is a related list for the parent
Line

9. A custom lead field can be mapped to...
before it is saved in Salesforce
To use Case Queues to manage Cases
references another summary formula
One solution field

10. If your Marketing team needed to add 10 -000 existing leads to a campaign at one time - what would be the best way to do this?
Campaign Member or Contact Role
dashboard components
Create a report
summary and matrix

11. A record of contact with customer support. A customer is reporting a problem or asking a question.
able to upgrade to other version
other formula fields
forecast role hierarchy
Case

12. Determines how leads are automatically routed to user or queue - Contains rule entries - pre-defined business rules - that determine lead routing.
web-to-lead
Forecasts
lead assignment rule
must be between 5 and 50

13. Field level security cannot be used to...
tasks scheduled calendar events
make a field required
Export to excel
Page layouts

14. Name three settings on the Company Information page that administrators can edit.
Read-Only
Default Locale - Default Language - Default Time Zone
upgrade a managed application
Edit on solution

15. Users with which permission can install or uninstall AppExchange packages from the APpExchange?
Business Hours
Download AppExchange Packages
own a record and not see it
System Administrator profile and Marketing User Profile (import Leads)

16. Give an example of where a junction object is used between standard objects.
Campaign Member or Contact Role
Google adwords
Metric - table - gauge - chart - S-Control - VF page
csv files

17. Page Layout - Field level security - Record Types
Role settings
Standard users
All users of SFDC who have access to campaigns objects
components of a profile

18. Personal tags cannot...
be shared
number from percentage
Summary or matrix (with at least one level of grouping)
Add trusted IP ranges for your entire org - Add trusted IP ranges on a PRofile by Profile basis

19. As a ________________ you can create page layout in the console and assign it to profiles.
1
calculations on summary fields
system administrator
able to upgrade to other version

20. You can delete the _____________ that is on an oppy.
Permissions
build a custom forecast for the same
Use cases for Web-to-Case
std price book or a price book

21. Show up to 2000 records in the record count display - Print up to 1000 records in print view
link to report
the Professional Edition
List view
Components of the Console Tab

22. Specifying a "running user" in dashboard means...
Page layouts
Sales Team Role
Any user can view all records that the running user role can view
other formula fields

23. A _____________ cannot be the controlling field for a dependent field.
Custom Field
Read-Only
custom multi select picklist
in activity history

24. ____________ is not available for printable lists
Hire Date
Ideas
forecast role hierarchy
Export to excel

25. Who can view campaigns?
3
Metric and gauge
All users
The Marketing User profile

26. Salesforce data validation gives administrators an easy way to ensure the integrity of data...
before it is saved in Salesforce
references another summary formula
Territory Management
Hire Date

27. What objects may be imported or updated using the Import Wizard?
not dependent fields
Accounts - Contacts - Leads - Solutions - and Custom objects
many to much
components of a profile

28. What can stop a scheduled report-dashboard run?
To use the campaign import wizards
Adding a user to the sales team group
The running user does not have access to the dashboard folder
Case Escalation Rule

29. A particular team needs to track individuals working on cases and the individual roles of the people working on cases/ Which is the best way to do it?
Profile
Permissions
300
View the account - Edit the account

30. Can only view records
Read-Only
Import new leads and add it to campaign - Associate up to 50000 existing leads to the campaign
Create on solution
Salesforce CRM workflow

31. Users can be restricted to view a particular field in views - searches - and reports by hiding the field at...
Field level security
Edit and Read opportunity
anyone in the team
the record is saved/updated

32. When is it appropriate to use the Import Wizard vs. the Data Loader?
The designated weblead owner gets an email
Rules and the use of Email Templates
Need to prevent duplicates and you need to choose whether to trigger Workflow rules (or not)
To let the user select values in the view picklist

33. You can map a custom lead field...
to a case
log in to SFDC Profile
40
There is only one record type in person account - There is no contact related list in person account

34. What data can you export out of SFDC?
one language at a time
All organization data
multiple fields in SFDC
Manage public documents

35. A sales user wants to have edit access to opportunity but should not be able to import leads and should also be...
able to delete accounts
The designated weblead owner gets an email
3
Case queue

36. ______________ will not give access to opportunity records that was previously a restricted account.
Adding a user to the sales team group
many to much
5 MB
no limits

37. What is the limit on the compiled size of the formula field?
4k
Edit on solution
The Marketing User check box on the user profile page
Use cases for Case Hierarchies

38. Set up for your organization to designate what times your customer support teams are available. They are used to associate cases with specific time zones and locations - and to escalate cases according to specific time zones and location
upgrade a managed application
Salesforce CRM workflow
As short as a day and as long as a forever
Business Hours

39. Which report formats must be used to create dashboard components?
previously approved process
Summary or matrix (with at least one level of grouping)
must be between 5 and 50
Accounts - Contacts - Leads - Solutions - and Custom objects

40. Use Web-to-Case to allow your customers to file cases directly from your corporate website.
other formula fields
Use cases for Web-to-Case
30 days
many to many

41. What is true about managed packages?
They are upgradeable
a campaign member
Solutions - Accounts - Opportunities
To use the campaign import wizards

42. What is the salesforce Console?
The Marketing User profile
A tab that combines a list view and related records into one screen with different frames.
tasks scheduled calendar events
reportable

43. How would an administrator modify lookup records in a console layout?
Google adwords
used on an oppy
Mini Page Layout
When a Lead is converted

44. How many roles can you create for your org?
500
Google adwords
Google
using the data loader

45. What information in the user record cannot be captured without a custom field?
Show details and add events
Hire date
Summary or matrix (with at least one level of grouping)
All organization data

46. The system ___________ std lead fields to standard account - contact - and oppy fields.
web-to-lead
automatically maps
Profile
be shared

47. Standard objects examples
Lead - Contact - Solution
Summary or matrix (with at least one level of grouping)
Forecasts
Solutions - Accounts - Opportunities

48. Business process is available in following objects: _______________
Lead - Contact - Solution
tasks scheduled calendar events
Forecasts
As short as a day and as long as a forever

49. The size limit for documents uploaded is...
different types of sharing rules
5 MB
Use cases for Case Hierarchies
Metric and gauge

50. Standard User Permissions + can edit - approve - activate and delete contracts
Contract Manager
in activity history
Permissions
System Administrator