Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. If you can only collect categorical data - what type of SPC charting can you do?






2. Regression






3. Failure cause






4. Explain the difference between technical and functional service quality.






5. Failure effect






6. What is the formula for the standard deviation of a proportion?






7. What is a spaghetti diagram?






8. In the Service Quality Gap Model - what is Gap 5?






9. Define benchmarking.






10. Failure Mode






11. What does the abbreviation LCL stand for?






12. What is a Gage R&R?






13. In a regression - what does R-square tell you?






14. With Six Sigma capability - how many defects per million opportunities would you see?






15. What is a run chart?






16. What does DMAIC stand for?






17. Risk Priority Number RPN






18. Cause and Effect Diagrams






19. What is muda






20. What size should samples be for attribute SPC?






21. What is a network diagram?






22. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






23. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






24. What is Type 1 Error?






25. In a Z table - what is Z?






26. What does the abbreviation UCL stand for?






27. In a regression - what does the standard error of the estimate tell you?






28. Pareto Analysis






29. Define yield.






30. A process is operating "in control." Does this mean the customer's requirements are met?






31. If a three-stage process has 90% yields at each stage - what is the overall yield?






32. Non-random patterns (Run Charts)






33. What is the Baldrige Award?






34. The Test Statistic (TS)






35. What is DMADV?






36. Daniel Test






37. What percentage of a normal distribution lies above the mean?






38. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






39. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






40. What are the four categories of costs in Juran's framework?






41. What is the center line of a p-chart?






42. What is CTQ?






43. When is Cpk used?






44. Complete this quality phrase: 'Fix the process - not the _____.'






45. Test for Independence






46. Who first studied randomness in industrial processes






47. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?


48. Who developed the fishbone diagram?






49. List two components of external failure.






50. Affinity Diagrams