Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What does the abbreviation LCL stand for?






2. What type of risk is associated with Type II Error?






3. List Garvin's eight dimensions of product quality.






4. With Six Sigma capability - how many defects per million opportunities would you see?






5. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






6. Advantages of DOE






7. Define perceived quality (Garvin's framework).






8. What are two other names for an Ishikawa diagram?






9. What is the role of a master black belt?






10. Daniel Test






11. In a regression - what does the p value of F tell you?






12. What are the 5 Ss?






13. If you can only collect categorical data - what type of SPC charting can you do?






14. One factor at a time (OFAT)






15. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






16. How does Juran define quality?






17. Regression






18. Regression Analysis






19. In the Service Quality Gap Model - what is Gap 1?






20. Process check sheets






21. What is Little's Law?






22. Who developed the fishbone diagram?






23. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






24. TWO-DIMENTIONAL SCATTER PLOT






25. In the Service Quality Gap Model - what is Gap 4?






26. What is poka yoke?






27. What does Crosby say about benchmarking?






28. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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29. FMEA






30. What are the four regression assumptions?






31. What is a Pareto chart?






32. Uses of regression






33. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






34. Define performance quality.






35. If you have calculated a Cpk - should you also calculate a Cp?






36. Failure Mode






37. What is process capability?






38. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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39. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






40. One factor at a time (OFAT)






41. What is a CAVE man?






42. Complete this quality phrase: 'Fix the process - not the _____.'






43. In the Service Quality Gap Model - what is Gap 3?






44. What do you do when a process is out of control?






45. The Test Statistic (TS)






46. Risk Priority Number RPN






47. Define benchmarking.






48. Detection Criteria Ranking






49. What quality tool formally incorporates the voice of the customer?






50. Disadvantages of DOE

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