Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What type of risk is associated with Type II Error?






2. What does the abbreviation UCL stand for?






3. What do you do when a process is out of control?






4. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






5. Defect check sheets






6. What is the Deming Prize?






7. Name the structure associated with Quality Function Deployment.






8. Creating a Run Chart






9. What quality guru emphasizes management as a system?






10. What is written on the "spines" of a fishbone diagram?






11. Residual(eij)






12. Define durability.






13. The Test Statistic (TS)






14. What is the center line of a p-chart?






15. Complete this quality phrase: 'Fix the process - not the _____.'






16. What is a dashboard?






17. List two components of prevention cost.






18. In the Service Quality Gap Model - what is Gap 1?






19. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






20. Failure Mode






21. F value






22. PFMEA






23. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






24. Regression






25. Process occurance ranking






26. When yields decrease - what are the two effects on contribution?






27. Define perceived quality (Garvin's framework).






28. For what is a p-chart used?






29. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






30. In the Service Quality Gap Model - what is Gap 4?






31. List two components of internal failure.






32. Failure effect






33. DFMEA






34. What is CTQ?






35. A process is operating "in control." Does this mean the customer's requirements are met?






36. Manual Test for Nomality






37. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






38. In the Service Quality Gap Model - what is Gap 5?






39. What is a Gage R&R?






40. What is process capability?






41. What are the four regression assumptions?






42. Statistical Hypothesis






43. Presence of interaction effect






44. What is DPMO?






45. What percentage of a normal distribution lies above the mean?






46. Which type of SPC measurement is more precise - variable or attribute?






47. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






48. In Juran's Cost of Quality model - which categories of costs balance which other categories?






49. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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50. List two components of external failure.