Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process check sheets






2. Design of Experiments (DOE) approach






3. Affinity Diagrams






4. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






5. When yields decrease - what are the two effects on contribution?






6. Your production process meets customer specifications. Is your process in control?






7. DOE






8. What happens to control limits on an SPC chart when sample size is increased?






9. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






10. What is a spaghetti diagram?






11. What are two other names for an Ishikawa diagram?






12. Define conformance quality.






13. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






14. In a regression - what does the p value of F tell you?






15. What is Jidoka?






16. Which type of SPC measurement is more precise - variable or attribute?






17. For what is a p-chart used?






18. Defect location check sheets






19. What is a Gage R&R?






20. In the Service Quality Gap Model - what is Gap 4?






21. Test for constant variance






22. What is the 5S model?






23. PFMEA






24. In the Service Quality Gap Model - what is Gap 5?






25. If you have calculated a Cpk - should you also calculate a Cp?






26. In the Service Quality Gap Model - what is Gap 1?






27. In a Z table - what is Z?






28. What is Kaizen?






29. When is Cpk used?






30. Who first studied randomness in industrial processes






31. What does the abbreviation UCL stand for?






32. List two components of prevention cost.






33. What is the role of a green belt?






34. What is the center line of an X-bar chart?






35. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






36. Define aesthetic quality.






37. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






38. In a regression - what does the standard error of the estimate tell you?






39. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






40. What is the Deming Prize?






41. One factor at a time (OFAT)






42. For what is an x-bar chart used?






43. Manual Test for Nomality






44. What quality guru emphasizes management as a system?






45. Explain the difference between technical and functional service quality.






46. What are the four categories of costs in Juran's framework?






47. What quality tool formally incorporates the voice of the customer?






48. What is the role of a master black belt?






49. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






50. Define yield.






Can you answer 50 questions in 15 minutes?



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