Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. List two components of external failure.






2. Who first studied randomness in industrial processes






3. Cause and Effect Diagrams






4. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






5. Who developed the fishbone diagram?






6. Simple Regression Analysis (one factor regression model)






7. Presence of interaction effect






8. What do you do when a process is out of control?






9. For what is a p-chart used?






10. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






11. What size should samples be for attribute SPC?






12. Define performance quality.






13. What is Type 1 Error?






14. In a Z table - what is Z?






15. What does SIPOC stand for?






16. Based on what principal can we use the normal distribution assumptions for SPC?






17. What happens to control limits on an SPC chart when sample size is increased?






18. What type of risk is associated with Type II Error?






19. What is a CAVE man?






20. What graphical tool is used to show the relationship between two numerical variables?






21. What is Type II Error?






22. If a three-stage process has 90% yields at each stage - what is the overall yield?






23. In the Service Quality Gap Model - what is Gap 3?






24. In the Service Quality Gap Model - what is Gap 1?






25. Define takt time.






26. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






27. Definition of Interaction






28. What are the 5 Ss?






29. Stratified defect check sheets






30. ANOVA

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31. What is the formula for the standard deviation of a proportion?






32. When yields decrease - what are the two effects on contribution?






33. What does Crosby say about benchmarking?






34. With Six Sigma capability - how many defects per million opportunities would you see?






35. What is Jidoka?






36. Manual Test for Nomality






37. What is muda






38. Define benchmarking.






39. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






40. What is FMEA?






41. What is a spaghetti diagram?






42. Define conformance quality.






43. List two appraisal costs.






44. Uses of regression






45. Risk Priority Number RPN






46. Pareto Analysis






47. In Juran's Cost of Quality model - which categories of costs balance which other categories?






48. What quality guru emphasizes management as a system?






49. Who is a process owner?






50. In the Service Quality Gap Model - what is Gap 2?