Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






2. Daniel Test






3. Disadvantages of DOE

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4. In a regression - what does the p value of F tell you?






5. The Test Statistic (TS)






6. In Juran's Cost of Quality model - which categories of costs balance which other categories?






7. Which type of SPC measurement is more precise - variable or attribute?






8. What type of risk is associated with Type II Error?






9. Uses of regression - Control






10. What is the Baldrige Award?






11. Define conformance quality.






12. What are the Five Dimensions of Service Quality?






13. Risk Priority Number RPN






14. Detection Criteria Ranking






15. With Six Sigma capability - how many defects per million opportunities would you see?






16. Define durability.






17. Definition of Interaction






18. Defect location check sheets






19. Regression






20. Complete this quality phrase: 'Fix the process - not the _____.'






21. What is a dashboard?






22. What is written on the "spines" of a fishbone diagram?






23. One factor at a time (OFAT)






24. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






25. What is the formula for the standard deviation of a proportion?






26. What are the four regression assumptions?






27. Test for constant variance






28. Which quality guru developed the concept of loss to society?






29. List Garvin's eight dimensions of product quality.






30. Does it ever make sense to accept a job when a process is incapable?






31. Define perceived quality (Garvin's framework).






32. What is DPMO?






33. What is a Gantt chart?






34. What percentage of a normal distribution lies above the mean?






35. What are the 5 Ss?






36. What does the abbreviation LCL stand for?






37. In a regression - what does R-square tell you?






38. Define yield.






39. Why do you need two control charts for variables SPC?






40. What are the four categories of costs in Juran's framework?






41. What is process capability?






42. DOE






43. Your production process meets customer specifications. Is your process in control?






44. Define features.






45. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






46. Presence of interaction effect






47. List two components of internal failure.






48. What is a Gage R&R?






49. In the Service Quality Gap Model - what is Gap 1?






50. Creating a Run Chart