Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define perceived quality (Garvin's framework).






2. What does Crosby say about benchmarking?






3. What is Type 1 Error?






4. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






5. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






6. What is Little's Law?






7. Failure Mode






8. In the Service Quality Gap Model - what is Gap 3?






9. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






10. What is the formula for the standard deviation of a proportion?






11. What size should samples be for attribute SPC?






12. What happens to control limits on an SPC chart when sample size is increased?






13. Define durability.






14. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






15. What is DMADV?






16. What is DPMO?






17. When yields decrease - what are the two effects on contribution?






18. What is the role of a black belt?






19. What is process capability?






20. How are LQL and AQL determined in an acceptance sampling plan?






21. Stratified defect check sheets






22. Residual(eij)






23. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






24. Name the structure associated with Quality Function Deployment.






25. If a three-stage process has 90% yields at each stage - what is the overall yield?






26. Based on what principal can we use the normal distribution assumptions for SPC?






27. What is a spaghetti diagram?






28. If a Cp shows that a process is not capable - should you calculate Cpk?






29. Define aesthetic quality.






30. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






31. If you can only collect categorical data - what type of SPC charting can you do?






32. Define product reliability.






33. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






34. What are the four regression assumptions?






35. What does SIPOC stand for?






36. With Six Sigma capability - how many defects per million opportunities would you see?






37. List two components of prevention cost.






38. Pareto Analysis






39. In the Service Quality Gap Model - what is Gap 1?






40. Who is a process owner?






41. What is a Gantt chart?






42. Define features.






43. What is Type II Error?






44. DFMEA






45. Define conformance quality.






46. A process is operating "in control." Does this mean the customer's requirements are met?






47. FMEA






48. What quality guru emphasizes management as a system?






49. Definition of Interaction






50. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?