Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is poka yoke?






2. One factor at a time (OFAT)






3. In the Service Quality Gap Model - what is Gap 2?






4. What does the abbreviation UCL stand for?






5. What type of risk is associated with Type II Error?






6. Why do you need two control charts for variables SPC?






7. What is written on the "spines" of a fishbone diagram?






8. ANOVA

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9. What is the difference between the way sampling is done for SPC and for acceptance sampling?






10. Define perceived quality (Garvin's framework).






11. In a regression - what does the standard error of the estimate tell you?






12. What type of risk is associated with Type 1 Error?






13. PFMEA






14. In the Service Quality Gap Model - what is Gap 1?






15. Manual Test for Nomality






16. Detection Criteria Ranking






17. What is an affinity diagram?






18. Name the structure associated with Quality Function Deployment.






19. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






20. For what is an x-bar chart used?






21. What is the 5S model?






22. In the Service Quality Gap Model - what is Gap 5?






23. How are LQL and AQL determined in an acceptance sampling plan?






24. What is the role of a black belt?






25. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






26. FMEA






27. What graphical tool is used to show the relationship between two numerical variables?






28. Affinity Diagrams






29. Histogram by Hand






30. Defect check sheets






31. What are the Five Dimensions of Service Quality?






32. Defect location check sheets






33. Residual(eij)






34. A process is operating "in control." Does this mean the customer's requirements are met?






35. If a three-stage process has 90% yields at each stage - what is the overall yield?






36. What does the abbreviation LCL stand for?






37. What is the Baldrige Award?






38. Define product reliability.






39. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






40. Affinity Diagrams






41. What are the four regression assumptions?






42. Regression






43. What size should samples be for attribute SPC?






44. In a regression - what does R-square tell you?






45. What are the four categories of costs in Juran's framework?






46. What is Kaizen?






47. Your production process meets customer specifications. Is your process in control?






48. In a regression - what does the p value of F tell you?






49. Daniel Test






50. Creating a Run Chart