Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Failure Mode






2. Simple Regression Analysis (one factor regression model)






3. In the Service Quality Gap Model - what is Gap 3?






4. FMEA






5. Based on what principal can we use the normal distribution assumptions for SPC?






6. What is DMADV?






7. What is the role of a black belt?






8. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






9. With Six Sigma capability - how many defects per million opportunities would you see?






10. Why do you need two control charts for variables SPC?






11. Your production process meets customer specifications. Is your process in control?






12. FMEA






13. Pareto Analysis






14. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






15. Design of Experiments (DOE) approach






16. Define features.






17. Define conformance quality.






18. In a Z table - what is Z?






19. What does Crosby say about benchmarking?






20. What is a run chart?






21. Does it ever make sense to accept a job when a process is incapable?






22. What is the difference between the way sampling is done for SPC and for acceptance sampling?






23. What is CTQ?






24. What type of risk is associated with Type II Error?






25. TWO-DIMENTIONAL SCATTER PLOT






26. What is the center line of a p-chart?






27. For what is an x-bar chart used?






28. PFMEA






29. Affinity Diagrams






30. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






31. What is an affinity diagram?






32. Advantages of DOE






33. Taguchi's experimental designs are of this type.






34. How are LQL and AQL determined in an acceptance sampling plan?






35. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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36. What does the abbreviation LCL stand for?






37. Define product reliability.






38. If you have calculated a Cpk - should you also calculate a Cp?






39. Define serviceability.






40. What is the Baldrige Award?






41. What are the three main categories of assignable cause?






42. When is Cpk used?






43. What does DMAIC stand for?






44. Test for constant variance






45. Define yield.






46. What is Little's Law?






47. In the Service Quality Gap Model - what is Gap 2?






48. What are two other names for an Ishikawa diagram?






49. List Garvin's eight dimensions of product quality.






50. DFMEA