Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Failure Mode






2. What is the difference between Lean and Six Sigma?






3. List two components of external failure.






4. Define aesthetic quality.






5. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






6. Define takt time.






7. If a three-stage process has 90% yields at each stage - what is the overall yield?






8. Name the structure associated with Quality Function Deployment.






9. What is the formula for standard deviation?






10. In Juran's Cost of Quality model - which categories of costs balance which other categories?






11. Risk Priority Number RPN






12. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






13. What are the three main categories of assignable cause?






14. List two appraisal costs.






15. What does SIPOC stand for?






16. What is the center line of an X-bar chart?






17. Test for constant variance






18. Why do you need two control charts for variables SPC?






19. What is Type II Error?






20. ANOVA

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21. What does the abbreviation LCL stand for?






22. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






23. Which type of SPC measurement is more precise - variable or attribute?






24. Define yield.






25. Define perceived quality (Garvin's framework).






26. In the Service Quality Gap Model - what is Gap 5?






27. Define serviceability.






28. Failure effect






29. What does the abbreviation UCL stand for?






30. Define performance quality.






31. What percentage of a normal distribution lies above the mean?






32. What is the role of a master black belt?






33. If a Cp shows that a process is not capable - should you calculate Cpk?






34. What is the role of a black belt?






35. What is the 5S model?






36. In the Service Quality Gap Model - what is Gap 2?






37. When yields decrease - what are the two effects on contribution?






38. With Six Sigma capability - how many defects per million opportunities would you see?






39. What is poka yoke?






40. Definition of Interaction






41. Define durability.






42. If you can only collect categorical data - what type of SPC charting can you do?






43. What is a dashboard?






44. Non-random patterns (Run Charts)






45. FMEA






46. What is the difference between the way sampling is done for SPC and for acceptance sampling?






47. What is a histogram?






48. One factor at a time (OFAT)






49. Residual






50. What is Jidoka?