Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which quality guru developed the concept of loss to society?






2. Residual






3. When is Cpk used?






4. What is the 5S model?






5. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






6. What is the role of a master black belt?






7. Uses of regression






8. What quality tool formally incorporates the voice of the customer?






9. DFMEA






10. Cause and Effect Diagrams






11. Who developed the fishbone diagram?






12. What happens to control limits on an SPC chart when sample size is increased?






13. Define product reliability.






14. What are two other names for an Ishikawa diagram?






15. Defect check sheets






16. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






17. Define takt time.






18. What is the center line of a p-chart?






19. What type of risk is associated with Type II Error?






20. List two components of internal failure.






21. What does Crosby say about benchmarking?






22. What is Kaizen?






23. In the Service Quality Gap Model - what is Gap 5?






24. If a Cp shows that a process is not capable - should you calculate Cpk?






25. What does the abbreviation UCL stand for?






26. Define serviceability.






27. What is a histogram?






28. What is the difference between the way sampling is done for SPC and for acceptance sampling?






29. What is written on the "spines" of a fishbone diagram?






30. Define conformance quality.






31. With Six Sigma capability - how many defects per million opportunities would you see?






32. Effect ranking (Severity of the Defect)






33. When yields decrease - what are the two effects on contribution?






34. Presence of interaction effect






35. What are the 5 Ss?






36. What is a Gage R&R?






37. How does Juran define quality?






38. Pareto Analysis






39. Define performance quality.






40. What is an affinity diagram?






41. Regression






42. Which type of SPC measurement is more precise - variable or attribute?






43. Process check sheets






44. Design of Experiments (DOE) approach






45. What is DMADV?






46. In the Service Quality Gap Model - what is Gap 3?






47. What is the role of a green belt?






48. If you have calculated a Cpk - should you also calculate a Cp?






49. Define aesthetic quality.






50. What does a project prioritization matrix do?