Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process occurance ranking






2. What does DMAIC stand for?






3. Explain the difference between technical and functional service quality.






4. In a Z table - what is Z?






5. What is DPMO?






6. In a regression - what does R-square tell you?






7. Regression






8. What is the Baldrige Award?






9. PFMEA






10. What is a Gage R&R?






11. What is the role of a master black belt?






12. TWO-DIMENTIONAL SCATTER PLOT






13. Daniel Test






14. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






15. What is CTQ?






16. Non-random patterns (Run Charts)






17. If a three-stage process has 90% yields at each stage - what is the overall yield?






18. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






19. What percentage of a normal distribution lies above the mean?






20. Process check sheets






21. What does a project prioritization matrix do?






22. List two components of prevention cost.






23. What is an affinity diagram?






24. Name the structure associated with Quality Function Deployment.






25. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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26. Complete this quality phrase: 'Fix the process - not the _____.'






27. List two appraisal costs.






28. What are the Five Dimensions of Service Quality?






29. FMEA






30. One factor at a time (OFAT)






31. What are the 5 Ss?






32. What is muda






33. List two components of external failure.






34. What is the role of a black belt?






35. A process is operating "in control." Does this mean the customer's requirements are met?






36. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






37. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






38. Defect check sheets






39. Manual Test for Nomality






40. What are the three main categories of assignable cause?






41. If you have calculated a Cpk - should you also calculate a Cp?






42. Risk Priority Number RPN






43. What is the center line of a p-chart?






44. What is the difference between Lean and Six Sigma?






45. In the Service Quality Gap Model - what is Gap 2?






46. What is the formula for the standard deviation of a proportion?






47. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






48. In Juran's Cost of Quality model - which categories of costs balance which other categories?






49. What happens to control limits on an SPC chart when sample size is increased?






50. Your production process meets customer specifications. Is your process in control?