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Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Based on what principal can we use the normal distribution assumptions for SPC?






2. F value






3. Failure cause






4. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






5. Residual(eij)






6. What is Value Stream Mapping?






7. What is DMADV?






8. Histogram by Hand






9. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






10. If a three-stage process has 90% yields at each stage - what is the overall yield?






11. Why do you need two control charts for variables SPC?






12. List Garvin's eight dimensions of product quality.






13. What is a network diagram?






14. Pareto Analysis






15. What is FMEA?






16. Uses of regression - Control






17. Affinity Diagrams






18. What is a Pareto chart?






19. Defect check sheets






20. How does Juran define quality?






21. What graphical tool is used to show the relationship between two numerical variables?






22. To what does the Six in Six Sigma relate?






23. Process check sheets






24. The Test Statistic (TS)






25. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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26. In the Service Quality Gap Model - what is Gap 5?






27. Affinity Diagrams






28. Which type of SPC measurement is more precise - variable or attribute?






29. What is the Deming Prize?






30. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






31. What is written on the "spines" of a fishbone diagram?






32. Regression






33. In the Service Quality Gap Model - what is Gap 2?






34. Stratified defect check sheets






35. Define product reliability.






36. What is the center line of an X-bar chart?






37. When yields decrease - what are the two effects on contribution?






38. What does the abbreviation LCL stand for?






39. What is a histogram?






40. What size should samples be for attribute SPC?






41. In a regression - what does the p value of F tell you?






42. Definition of Interaction






43. Test for constant variance






44. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






45. In a Z table - what is Z?






46. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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47. Presence of interaction effect






48. Statistical Hypothesis






49. What is DPMO?






50. List two components of prevention cost.






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