Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is written on the "spines" of a fishbone diagram?






2. Complete this quality phrase: 'Fix the process - not the _____.'






3. What happens to control limits on an SPC chart when sample size is increased?






4. In the Service Quality Gap Model - what is Gap 5?






5. If you can only collect categorical data - what type of SPC charting can you do?






6. Who developed the fishbone diagram?






7. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






8. Failure Mode






9. Histogram by Hand






10. Detection Criteria Ranking






11. What is the 5S model?






12. Pareto Analysis






13. What does a project prioritization matrix do?






14. List two appraisal costs.






15. If a Cp shows that a process is not capable - should you calculate Cpk?






16. What does Crosby say about benchmarking?






17. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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18. What is FMEA?






19. Define yield.






20. Non-random patterns (Run Charts)






21. What is the role of a master black belt?






22. Risk Priority Number RPN






23. What do you do when a process is out of control?






24. The Test Statistic (TS)






25. List Garvin's eight dimensions of product quality.






26. Which quality guru developed the concept of loss to society?






27. Stratified defect check sheets






28. Why do you need two control charts for variables SPC?






29. Failure cause






30. What is CTQ?






31. What is a Pareto chart?






32. What is the formula for the standard deviation of a proportion?






33. How does Juran define quality?






34. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






35. PFMEA






36. What is the Baldrige Award?






37. FMEA






38. What does the abbreviation LCL stand for?






39. With Six Sigma capability - how many defects per million opportunities would you see?






40. Define perceived quality (Garvin's framework).






41. What is Jidoka?






42. Name the structure associated with Quality Function Deployment.






43. FMEA






44. What percentage of a normal distribution lies above the mean?






45. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






46. What is Kaizen?






47. What is DPMO?






48. What graphical tool is used to show the relationship between two numerical variables?






49. One factor at a time (OFAT)






50. Regression Analysis







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