Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Uses of regression - Control






2. If a Cp shows that a process is not capable - should you calculate Cpk?






3. What is the role of a green belt?






4. What is Little's Law?






5. Pareto Analysis






6. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






7. In a regression - what does R-square tell you?






8. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






9. Process check sheets






10. Explain the difference between technical and functional service quality.






11. Test for constant variance






12. What is the 5S model?






13. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






14. What is FMEA?






15. What are the Five Dimensions of Service Quality?






16. Define benchmarking.






17. What type of risk is associated with Type 1 Error?






18. Affinity Diagrams






19. Regression






20. List two components of external failure.






21. Process occurance ranking






22. With Six Sigma capability - how many defects per million opportunities would you see?






23. What quality guru emphasizes management as a system?






24. What is Type 1 Error?






25. In the Service Quality Gap Model - what is Gap 1?






26. If you have calculated a Cpk - should you also calculate a Cp?






27. What does SIPOC stand for?






28. Define conformance quality.






29. What are two other names for an Ishikawa diagram?






30. Cause and Effect Diagrams






31. What does Crosby say about benchmarking?






32. What is poka yoke?






33. Creating a Run Chart






34. What does the abbreviation LCL stand for?






35. What is the formula for the standard deviation of a proportion?






36. FMEA






37. What is a dashboard?






38. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






39. ANOVA

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40. In a Z table - what is Z?






41. Failure Mode






42. What is Type II Error?






43. Design of Experiments (DOE) approach






44. What are the four regression assumptions?






45. What are the four categories of costs in Juran's framework?






46. List two components of internal failure.






47. Define product reliability.






48. In the Service Quality Gap Model - what is Gap 4?






49. What does DMAIC stand for?






50. Complete this quality phrase: 'Fix the process - not the _____.'