Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In the Service Quality Gap Model - what is Gap 5?






2. Define benchmarking.






3. List two components of prevention cost.






4. Presence of interaction effect






5. What is the 5S model?






6. What are the 5 Ss?






7. Test for Independence






8. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






9. Why do you need two control charts for variables SPC?






10. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






11. DOE






12. What is the center line of an X-bar chart?






13. What graphical tool is used to show the relationship between two numerical variables?






14. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






15. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






16. Non-random patterns (Run Charts)






17. F value






18. What are the Five Dimensions of Service Quality?






19. What is the formula for standard deviation?






20. What is Type II Error?






21. Define conformance quality.






22. What is Little's Law?






23. Residual






24. What is the Deming Prize?






25. ANOVA


26. When yields decrease - what are the two effects on contribution?






27. In the Service Quality Gap Model - what is Gap 4?






28. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






29. What is the role of a black belt?






30. How are LQL and AQL determined in an acceptance sampling plan?






31. Define performance quality.






32. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






33. What does Crosby say about benchmarking?






34. For what is an x-bar chart used?






35. Uses of regression - Control






36. What is written on the "spines" of a fishbone diagram?






37. Uses of regression






38. Your production process meets customer specifications. Is your process in control?






39. If a Cp shows that a process is not capable - should you calculate Cpk?






40. What is a CAVE man?






41. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






42. Disadvantages of DOE


43. Define aesthetic quality.






44. In a Z table - what is Z?






45. Does it ever make sense to accept a job when a process is incapable?






46. What is the difference between the way sampling is done for SPC and for acceptance sampling?






47. What is a histogram?






48. In Juran's Cost of Quality model - which categories of costs balance which other categories?






49. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?


50. To what does the Six in Six Sigma relate?