Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the role of a black belt?






2. Defect check sheets






3. What is Type 1 Error?






4. Detection Criteria Ranking






5. Define takt time.






6. What is an affinity diagram?






7. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






8. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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9. What happens to control limits on an SPC chart when sample size is increased?






10. Uses of regression






11. Define serviceability.






12. Who is a process owner?






13. List Garvin's eight dimensions of product quality.






14. What is the role of a master black belt?






15. What size should samples be for attribute SPC?






16. Your production process meets customer specifications. Is your process in control?






17. In the Service Quality Gap Model - what is Gap 5?






18. Process check sheets






19. For what is a p-chart used?






20. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






21. Cause and Effect Diagrams






22. What does the abbreviation UCL stand for?






23. Failure Mode






24. Define perceived quality (Garvin's framework).






25. DFMEA






26. Failure effect






27. Who developed the fishbone diagram?






28. In the Service Quality Gap Model - what is Gap 4?






29. What graphical tool is used to show the relationship between two numerical variables?






30. What does the abbreviation LCL stand for?






31. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






32. If a Cp shows that a process is not capable - should you calculate Cpk?






33. What is poka yoke?






34. In a regression - what does the p value of F tell you?






35. What are the four categories of costs in Juran's framework?






36. If a three-stage process has 90% yields at each stage - what is the overall yield?






37. What is the difference between the way sampling is done for SPC and for acceptance sampling?






38. List two components of internal failure.






39. Based on what principal can we use the normal distribution assumptions for SPC?






40. Residual(eij)






41. Advantages of DOE






42. Presence of interaction effect






43. List two components of external failure.






44. To what does the Six in Six Sigma relate?






45. What is FMEA?






46. What is a Gage R&R?






47. What is the difference between Lean and Six Sigma?






48. What is written on the "spines" of a fishbone diagram?






49. Does it ever make sense to accept a job when a process is incapable?






50. Complete this quality phrase: 'Fix the process - not the _____.'