Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define durability.






2. What does DMAIC stand for?






3. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






4. Complete this quality phrase: 'Fix the process - not the _____.'






5. What is a spaghetti diagram?






6. Taguchi's experimental designs are of this type.






7. Uses of regression - Control






8. Your production process meets customer specifications. Is your process in control?






9. Defect location check sheets






10. Residual(eij)






11. Failure Mode






12. In the Service Quality Gap Model - what is Gap 3?






13. Affinity Diagrams






14. What is DPMO?






15. What graphical tool is used to show the relationship between two numerical variables?






16. DFMEA






17. ANOVA


18. For what is an x-bar chart used?






19. Risk Priority Number RPN






20. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






21. What is the formula for the standard deviation of a proportion?






22. List two appraisal costs.






23. What is the 5S model?






24. What is a Pareto chart?






25. In the Service Quality Gap Model - what is Gap 1?






26. Uses of regression






27. What is the difference between Lean and Six Sigma?






28. List two components of internal failure.






29. What is the difference between the way sampling is done for SPC and for acceptance sampling?






30. To what does the Six in Six Sigma relate?






31. What is the formula for standard deviation?






32. What is an affinity diagram?






33. What is Little's Law?






34. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






35. What are the three main categories of assignable cause?






36. DOE






37. With Six Sigma capability - how many defects per million opportunities would you see?






38. Explain the difference between technical and functional service quality.






39. Who is a process owner?






40. Which quality guru developed the concept of loss to society?






41. For what is a p-chart used?






42. Creating a Run Chart






43. How are LQL and AQL determined in an acceptance sampling plan?






44. Stratified defect check sheets






45. What size should samples be for attribute SPC?






46. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






47. Test for constant variance






48. In the Service Quality Gap Model - what is Gap 4?






49. The Test Statistic (TS)






50. Define perceived quality (Garvin's framework).