Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the three main categories of assignable cause?






2. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






3. What does the abbreviation LCL stand for?






4. What is a spaghetti diagram?






5. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






6. When is Cpk used?






7. Statistical Hypothesis






8. Daniel Test






9. If a Cp shows that a process is not capable - should you calculate Cpk?






10. Taguchi's experimental designs are of this type.






11. Define takt time.






12. What is the role of a black belt?






13. What do you do when a process is out of control?






14. In a regression - what does the standard error of the estimate tell you?






15. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






16. What is FMEA?






17. Advantages of DOE






18. What is a Gantt chart?






19. What is written on the "spines" of a fishbone diagram?






20. What graphical tool is used to show the relationship between two numerical variables?






21. What is an affinity diagram?






22. What is the role of a green belt?






23. Uses of regression - Control






24. Failure cause






25. Your production process meets customer specifications. Is your process in control?






26. What is the difference between the way sampling is done for SPC and for acceptance sampling?






27. ANOVA

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28. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






29. Detection Criteria Ranking






30. Explain the difference between technical and functional service quality.






31. What is the Baldrige Award?






32. What is Jidoka?






33. What does DMAIC stand for?






34. If a three-stage process has 90% yields at each stage - what is the overall yield?






35. What is Kaizen?






36. Design of Experiments (DOE) approach






37. What is a run chart?






38. Failure effect






39. What percentage of a normal distribution lies above the mean?






40. What is a dashboard?






41. What does the abbreviation UCL stand for?






42. FMEA






43. How does Juran define quality?






44. Cause and Effect Diagrams






45. The Test Statistic (TS)






46. In Juran's Cost of Quality model - which categories of costs balance which other categories?






47. What is process capability?






48. In the Service Quality Gap Model - what is Gap 1?






49. Define product reliability.






50. In the Service Quality Gap Model - what is Gap 3?