Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What type of risk is associated with Type II Error?






2. In the Service Quality Gap Model - what is Gap 3?






3. PFMEA






4. In a regression - what does R-square tell you?






5. What is Kaizen?






6. In the Service Quality Gap Model - what is Gap 1?






7. Cause and Effect Diagrams






8. What is Jidoka?






9. Taguchi's experimental designs are of this type.






10. Effect ranking (Severity of the Defect)






11. TWO-DIMENTIONAL SCATTER PLOT






12. Statistical Hypothesis






13. Defect check sheets






14. Define serviceability.






15. In the Service Quality Gap Model - what is Gap 5?






16. What is the Deming Prize?






17. What is the role of a black belt?






18. With Six Sigma capability - how many defects per million opportunities would you see?






19. List Garvin's eight dimensions of product quality.






20. What is the center line of a p-chart?






21. What is Little's Law?






22. Affinity Diagrams






23. What are the four categories of costs in Juran's framework?






24. List two components of internal failure.






25. Disadvantages of DOE

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26. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






27. What is a Gantt chart?






28. What is DMADV?






29. What does a project prioritization matrix do?






30. What is the 5S model?






31. Creating a Run Chart






32. List two components of prevention cost.






33. Presence of interaction effect






34. What percentage of a normal distribution lies above the mean?






35. Based on what principal can we use the normal distribution assumptions for SPC?






36. FMEA






37. What is the formula for standard deviation?






38. Why do you need two control charts for variables SPC?






39. Definition of Interaction






40. What is CTQ?






41. Name the structure associated with Quality Function Deployment.






42. What quality guru emphasizes management as a system?






43. What size should samples be for attribute SPC?






44. What does the abbreviation UCL stand for?






45. One factor at a time (OFAT)






46. What is an affinity diagram?






47. How does Juran define quality?






48. What is DPMO?






49. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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50. Define aesthetic quality.