Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What does a project prioritization matrix do?






2. Creating a Run Chart






3. What is the difference between Lean and Six Sigma?






4. When yields decrease - what are the two effects on contribution?






5. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






6. Regression






7. Affinity Diagrams






8. What is the 5S model?






9. ANOVA

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10. When is Cpk used?






11. Define takt time.






12. What are the 5 Ss?






13. In the Service Quality Gap Model - what is Gap 3?






14. Define yield.






15. Defect location check sheets






16. In the Service Quality Gap Model - what is Gap 4?






17. List two components of prevention cost.






18. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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19. Define conformance quality.






20. Define product reliability.






21. Based on what principal can we use the normal distribution assumptions for SPC?






22. In a Z table - what is Z?






23. The Test Statistic (TS)






24. What is a dashboard?






25. Which quality guru developed the concept of loss to society?






26. Your production process meets customer specifications. Is your process in control?






27. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






28. With Six Sigma capability - how many defects per million opportunities would you see?






29. What is an affinity diagram?






30. List Garvin's eight dimensions of product quality.






31. What is the Deming Prize?






32. What quality tool formally incorporates the voice of the customer?






33. In a regression - what does the coefficient of the intercept tell you






34. What is DPMO?






35. Who developed the fishbone diagram?






36. What are the three main categories of assignable cause?






37. Defect check sheets






38. Who first studied randomness in industrial processes






39. In the Service Quality Gap Model - what is Gap 5?






40. Taguchi's experimental designs are of this type.






41. What is Type 1 Error?






42. What is a Gantt chart?






43. Statistical Hypothesis






44. Process check sheets






45. List two components of internal failure.






46. What is the formula for standard deviation?






47. What is a histogram?






48. Daniel Test






49. If you can only collect categorical data - what type of SPC charting can you do?






50. What is a network diagram?







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