Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define performance quality.






2. In the Service Quality Gap Model - what is Gap 5?






3. What is Value Stream Mapping?






4. What do you do when a process is out of control?






5. Process check sheets






6. List two components of prevention cost.






7. If a Cp shows that a process is not capable - should you calculate Cpk?






8. Process occurance ranking






9. FMEA






10. Uses of regression






11. For what is a p-chart used?






12. One factor at a time (OFAT)






13. What is a CAVE man?






14. List two components of external failure.






15. F value






16. In a regression - what does R-square tell you?






17. What is Kaizen?






18. Define serviceability.






19. Cause and Effect Diagrams






20. In the Service Quality Gap Model - what is Gap 4?






21. What is a network diagram?






22. What is muda






23. Why do you need two control charts for variables SPC?






24. What is a dashboard?






25. What is the formula for the standard deviation of a proportion?






26. What quality tool formally incorporates the voice of the customer?






27. What is CTQ?






28. Defect check sheets






29. Creating a Run Chart






30. What is Jidoka?






31. In a Z table - what is Z?






32. What is the Deming Prize?






33. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






34. What is the center line of a p-chart?






35. What is the formula for standard deviation?






36. Uses of regression - Control






37. ANOVA

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


38. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






39. Advantages of DOE






40. Pareto Analysis






41. What is written on the "spines" of a fishbone diagram?






42. Histogram by Hand






43. Define product reliability.






44. What is DMADV?






45. Define durability.






46. List two components of internal failure.






47. How does Juran define quality?






48. Effect ranking (Severity of the Defect)






49. What is a Gantt chart?






50. In a regression - what does the standard error of the estimate tell you?