Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What quality guru emphasizes management as a system?






2. Failure Mode






3. Process check sheets






4. Define aesthetic quality.






5. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






6. In the Service Quality Gap Model - what is Gap 3?






7. One factor at a time (OFAT)






8. Who first studied randomness in industrial processes






9. Does it ever make sense to accept a job when a process is incapable?






10. What are the four perspectives of the Balanced Scorecard?






11. Why do you need two control charts for variables SPC?






12. In the Service Quality Gap Model - what is Gap 1?






13. What is a run chart?






14. What is the center line of a p-chart?






15. What is an affinity diagram?






16. Define serviceability.






17. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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18. Disadvantages of DOE

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19. Failure effect






20. What is a Pareto chart?






21. What does the abbreviation UCL stand for?






22. What is the role of a master black belt?






23. Affinity Diagrams






24. Uses of regression






25. What type of risk is associated with Type 1 Error?






26. Pareto Analysis






27. How are LQL and AQL determined in an acceptance sampling plan?






28. Name the structure associated with Quality Function Deployment.






29. Based on what principal can we use the normal distribution assumptions for SPC?






30. DFMEA






31. Histogram by Hand






32. The Test Statistic (TS)






33. If you have calculated a Cpk - should you also calculate a Cp?






34. One factor at a time (OFAT)






35. Residual






36. Statistical Hypothesis






37. Define performance quality.






38. What is the center line of an X-bar chart?






39. In a regression - what does R-square tell you?






40. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






41. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






42. In a Z table - what is Z?






43. ANOVA

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44. If a three-stage process has 90% yields at each stage - what is the overall yield?






45. What is Type II Error?






46. If a Cp shows that a process is not capable - should you calculate Cpk?






47. Effect ranking (Severity of the Defect)






48. Who is a process owner?






49. Who developed the fishbone diagram?






50. What is FMEA?