Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define durability.






2. What is written on the "spines" of a fishbone diagram?






3. What does the abbreviation LCL stand for?






4. Who first studied randomness in industrial processes






5. Process check sheets






6. Cause and Effect Diagrams






7. Simple Regression Analysis (one factor regression model)






8. What are the four regression assumptions?






9. What is a dashboard?






10. If a three-stage process has 90% yields at each stage - what is the overall yield?






11. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






12. What is the difference between Lean and Six Sigma?






13. Definition of Interaction






14. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






15. If you have calculated a Cpk - should you also calculate a Cp?






16. What is a Gantt chart?






17. For what is a p-chart used?






18. Regression






19. What is a run chart?






20. When yields decrease - what are the two effects on contribution?






21. What type of risk is associated with Type 1 Error?






22. What is the 5S model?






23. Name the structure associated with Quality Function Deployment.






24. What graphical tool is used to show the relationship between two numerical variables?






25. DFMEA






26. In a regression - what does the coefficient of the intercept tell you






27. What is a Gage R&R?






28. What is the center line of an X-bar chart?






29. List two components of prevention cost.






30. What does SIPOC stand for?






31. Failure Mode






32. Which quality guru developed the concept of loss to society?






33. In the Service Quality Gap Model - what is Gap 1?






34. Define serviceability.






35. Non-random patterns (Run Charts)






36. Defect check sheets






37. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






38. Risk Priority Number RPN






39. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






40. If a Cp shows that a process is not capable - should you calculate Cpk?






41. Explain the difference between technical and functional service quality.






42. FMEA






43. List two components of internal failure.






44. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






45. What is a histogram?






46. What are the three main categories of assignable cause?






47. In the Service Quality Gap Model - what is Gap 2?






48. In a regression - what does the p value of F tell you?






49. Define benchmarking.






50. What is Value Stream Mapping?







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