Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Why do you need two control charts for variables SPC?






2. What is Kaizen?






3. What does SIPOC stand for?






4. What is the role of a black belt?






5. Who is a process owner?






6. What are two other names for an Ishikawa diagram?






7. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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8. List Garvin's eight dimensions of product quality.






9. Defect location check sheets






10. What is process capability?






11. What is Little's Law?






12. Which type of SPC measurement is more precise - variable or attribute?






13. In a regression - what does the p value of F tell you?






14. What is written on the "spines" of a fishbone diagram?






15. List two components of prevention cost.






16. Effect ranking (Severity of the Defect)






17. In a regression - what does R-square tell you?






18. Complete this quality phrase: 'Fix the process - not the _____.'






19. What does the abbreviation UCL stand for?






20. In Juran's Cost of Quality model - which categories of costs balance which other categories?






21. What type of risk is associated with Type II Error?






22. What is an affinity diagram?






23. FMEA






24. Residual(eij)






25. In the Service Quality Gap Model - what is Gap 1?






26. For what is a p-chart used?






27. Defect check sheets






28. What are the four categories of costs in Juran's framework?






29. In the Service Quality Gap Model - what is Gap 5?






30. In the Service Quality Gap Model - what is Gap 3?






31. Define features.






32. What is FMEA?






33. What is a spaghetti diagram?






34. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






35. Failure Mode






36. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






37. List two components of internal failure.






38. What is Type II Error?






39. What is a dashboard?






40. List two components of external failure.






41. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






42. Define product reliability.






43. What is the Deming Prize?






44. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






45. What is the 5S model?






46. What is muda






47. FMEA






48. If a Cp shows that a process is not capable - should you calculate Cpk?






49. What graphical tool is used to show the relationship between two numerical variables?






50. List two appraisal costs.