Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Uses of regression - Control






2. Who developed the fishbone diagram?






3. List two components of external failure.






4. What is Value Stream Mapping?






5. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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6. Affinity Diagrams






7. What is the role of a black belt?






8. Define serviceability.






9. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






10. Presence of interaction effect






11. In the Service Quality Gap Model - what is Gap 4?






12. What is a Pareto chart?






13. Define perceived quality (Garvin's framework).






14. What is CTQ?






15. If a three-stage process has 90% yields at each stage - what is the overall yield?






16. What does Crosby say about benchmarking?






17. What quality guru emphasizes management as a system?






18. Non-random patterns (Run Charts)






19. ANOVA

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20. What is Type 1 Error?






21. To what does the Six in Six Sigma relate?






22. If a Cp shows that a process is not capable - should you calculate Cpk?






23. What does the abbreviation UCL stand for?






24. Define performance quality.






25. Define conformance quality.






26. What graphical tool is used to show the relationship between two numerical variables?






27. For what is an x-bar chart used?






28. What are the four categories of costs in Juran's framework?






29. What is a histogram?






30. What is Kaizen?






31. Failure cause






32. What is the center line of a p-chart?






33. What happens to control limits on an SPC chart when sample size is increased?






34. What are the four regression assumptions?






35. Failure effect






36. In a Z table - what is Z?






37. Regression Analysis






38. Define durability.






39. What type of risk is associated with Type 1 Error?






40. List two appraisal costs.






41. Detection Criteria Ranking






42. Who first studied randomness in industrial processes






43. What is muda






44. Process occurance ranking






45. What is the formula for standard deviation?






46. What is the difference between Lean and Six Sigma?






47. Regression






48. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






49. What is a network diagram?






50. Failure Mode