Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In the Service Quality Gap Model - what is Gap 1?






2. Process occurance ranking






3. Pareto Analysis






4. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






5. Failure effect






6. What happens to control limits on an SPC chart when sample size is increased?






7. One factor at a time (OFAT)






8. Statistical Hypothesis






9. Define performance quality.






10. Advantages of DOE






11. Your production process meets customer specifications. Is your process in control?






12. Define features.






13. What does the abbreviation UCL stand for?






14. FMEA






15. In the Service Quality Gap Model - what is Gap 3?






16. DOE






17. Who developed the fishbone diagram?






18. Definition of Interaction






19. What quality guru emphasizes management as a system?






20. Which quality guru developed the concept of loss to society?






21. What is the center line of a p-chart?






22. Failure Mode






23. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






24. Manual Test for Nomality






25. Uses of regression






26. A process is operating "in control." Does this mean the customer's requirements are met?






27. What type of risk is associated with Type II Error?






28. What is the formula for the standard deviation of a proportion?






29. In Juran's Cost of Quality model - which categories of costs balance which other categories?






30. Explain the difference between technical and functional service quality.






31. Based on what principal can we use the normal distribution assumptions for SPC?






32. What is poka yoke?






33. What type of risk is associated with Type 1 Error?






34. What is Jidoka?






35. In the Service Quality Gap Model - what is Gap 2?






36. What is the difference between the way sampling is done for SPC and for acceptance sampling?






37. Simple Regression Analysis (one factor regression model)






38. List Garvin's eight dimensions of product quality.






39. Process check sheets






40. What is DPMO?






41. Define takt time.






42. Define perceived quality (Garvin's framework).






43. Stratified defect check sheets






44. What is Type 1 Error?






45. Does it ever make sense to accept a job when a process is incapable?






46. F value






47. Define serviceability.






48. What do you do when a process is out of control?






49. What is process capability?






50. What is written on the "spines" of a fishbone diagram?