Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a Gantt chart?






2. What is the role of a master black belt?






3. Why do you need two control charts for variables SPC?






4. What is Value Stream Mapping?






5. In a Z table - what is Z?






6. Affinity Diagrams






7. In the Service Quality Gap Model - what is Gap 2?






8. What are the three main categories of assignable cause?






9. DFMEA






10. What is poka yoke?






11. What is a histogram?






12. In the Service Quality Gap Model - what is Gap 5?






13. What type of risk is associated with Type II Error?






14. Who is a process owner?






15. FMEA






16. Explain the difference between technical and functional service quality.






17. F value






18. Defect check sheets






19. What is Type 1 Error?






20. What is a network diagram?






21. What is a run chart?






22. Define serviceability.






23. What is the difference between Lean and Six Sigma?






24. List Garvin's eight dimensions of product quality.






25. What is the role of a black belt?






26. When yields decrease - what are the two effects on contribution?






27. Your production process meets customer specifications. Is your process in control?






28. What is the difference between the way sampling is done for SPC and for acceptance sampling?






29. Define aesthetic quality.






30. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






31. Non-random patterns (Run Charts)






32. Failure Mode






33. What does Crosby say about benchmarking?






34. For what is an x-bar chart used?






35. Name the structure associated with Quality Function Deployment.






36. If you can only collect categorical data - what type of SPC charting can you do?






37. What is a spaghetti diagram?






38. Define benchmarking.






39. What is Type II Error?






40. With Six Sigma capability - how many defects per million opportunities would you see?






41. What is the formula for the standard deviation of a proportion?






42. Process check sheets






43. What is the Baldrige Award?






44. What is DMADV?






45. Creating a Run Chart






46. What quality guru emphasizes management as a system?






47. Who developed the fishbone diagram?






48. Advantages of DOE






49. List two appraisal costs.






50. What does a project prioritization matrix do?







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