Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the center line of a p-chart?






2. Design of Experiments (DOE) approach






3. Define aesthetic quality.






4. What is DMADV?






5. Failure effect






6. What is the role of a black belt?






7. What is written on the "spines" of a fishbone diagram?






8. What is the 5S model?






9. Define performance quality.






10. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?


11. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






12. When is Cpk used?






13. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






14. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






15. TWO-DIMENTIONAL SCATTER PLOT






16. For what is an x-bar chart used?






17. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






18. Name the structure associated with Quality Function Deployment.






19. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






20. What is FMEA?






21. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






22. Process occurance ranking






23. Does it ever make sense to accept a job when a process is incapable?






24. What are the four categories of costs in Juran's framework?






25. What quality tool formally incorporates the voice of the customer?






26. Define yield.






27. What is a network diagram?






28. DFMEA






29. Presence of interaction effect






30. Why do you need two control charts for variables SPC?






31. A process is operating "in control." Does this mean the customer's requirements are met?






32. List two components of prevention cost.






33. Define takt time.






34. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






35. If you have calculated a Cpk - should you also calculate a Cp?






36. In the Service Quality Gap Model - what is Gap 1?






37. Definition of Interaction






38. What is a run chart?






39. One factor at a time (OFAT)






40. In the Service Quality Gap Model - what is Gap 2?






41. What is a dashboard?






42. Define durability.






43. Your production process meets customer specifications. Is your process in control?






44. Failure Mode






45. To what does the Six in Six Sigma relate?






46. Test for Independence






47. Defect check sheets






48. If you can only collect categorical data - what type of SPC charting can you do?






49. Risk Priority Number RPN






50. Define conformance quality.