Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define performance quality.






2. What is a dashboard?






3. What is Type 1 Error?






4. What is Little's Law?






5. Uses of regression






6. Manual Test for Nomality






7. Define durability.






8. Cause and Effect Diagrams






9. What is the formula for standard deviation?






10. In the Service Quality Gap Model - what is Gap 5?






11. Failure cause






12. What is a spaghetti diagram?






13. What does a project prioritization matrix do?






14. F value






15. To what does the Six in Six Sigma relate?






16. What are the four regression assumptions?






17. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






18. Effect ranking (Severity of the Defect)






19. What is an affinity diagram?






20. Non-random patterns (Run Charts)






21. What size should samples be for attribute SPC?






22. Defect check sheets






23. Define takt time.






24. PFMEA






25. DOE






26. What is a run chart?






27. If you can only collect categorical data - what type of SPC charting can you do?






28. In a Z table - what is Z?






29. What is a network diagram?






30. Uses of regression - Control






31. What type of risk is associated with Type II Error?






32. What is the center line of a p-chart?






33. What is Kaizen?






34. Test for Independence






35. Does it ever make sense to accept a job when a process is incapable?






36. What are the Five Dimensions of Service Quality?






37. What does DMAIC stand for?






38. In a regression - what does R-square tell you?






39. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






40. Residual






41. Your production process meets customer specifications. Is your process in control?






42. What is the role of a green belt?






43. Test for constant variance






44. What are the four categories of costs in Juran's framework?






45. What is a Gage R&R?






46. List two components of external failure.






47. What is the role of a master black belt?






48. In Juran's Cost of Quality model - which categories of costs balance which other categories?






49. TWO-DIMENTIONAL SCATTER PLOT






50. What do you do when a process is out of control?