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  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define perceived quality (Garvin's framework).






2. What is the formula for the standard deviation of a proportion?






3. What is Value Stream Mapping?






4. What is a run chart?






5. What happens to control limits on an SPC chart when sample size is increased?






6. If you have calculated a Cpk - should you also calculate a Cp?






7. What quality tool formally incorporates the voice of the customer?






8. Which quality guru developed the concept of loss to society?






9. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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10. Disadvantages of DOE

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11. DOE






12. What is DMADV?






13. If a three-stage process has 90% yields at each stage - what is the overall yield?






14. What is written on the "spines" of a fishbone diagram?






15. What type of risk is associated with Type 1 Error?






16. Non-random patterns (Run Charts)






17. Who first studied randomness in industrial processes






18. If a Cp shows that a process is not capable - should you calculate Cpk?






19. Define yield.






20. What does DMAIC stand for?






21. When yields decrease - what are the two effects on contribution?






22. FMEA






23. In a regression - what does the coefficient of the intercept tell you






24. Daniel Test






25. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






26. Does it ever make sense to accept a job when a process is incapable?






27. Test for constant variance






28. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






29. In a Z table - what is Z?






30. DFMEA






31. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






32. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






33. Which type of SPC measurement is more precise - variable or attribute?






34. For what is a p-chart used?






35. Presence of interaction effect






36. To what does the Six in Six Sigma relate?






37. Define benchmarking.






38. Define serviceability.






39. Regression Analysis






40. What does the abbreviation UCL stand for?






41. In Juran's Cost of Quality model - which categories of costs balance which other categories?






42. What is the Deming Prize?






43. What does Crosby say about benchmarking?






44. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






45. In the Service Quality Gap Model - what is Gap 1?






46. Who developed the fishbone diagram?






47. What do you do when a process is out of control?






48. The Test Statistic (TS)






49. What is the center line of a p-chart?






50. Manual Test for Nomality







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