Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Stratified defect check sheets






2. What are two other names for an Ishikawa diagram?






3. Failure effect






4. What quality guru emphasizes management as a system?






5. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






6. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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7. A process is operating "in control." Does this mean the customer's requirements are met?






8. What is the center line of a p-chart?






9. Statistical Hypothesis






10. What does a project prioritization matrix do?






11. Your production process meets customer specifications. Is your process in control?






12. What is Kaizen?






13. What is muda






14. Define perceived quality (Garvin's framework).






15. Define aesthetic quality.






16. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






17. What type of risk is associated with Type II Error?






18. For what is a p-chart used?






19. If you can only collect categorical data - what type of SPC charting can you do?






20. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






21. List Garvin's eight dimensions of product quality.






22. In Juran's Cost of Quality model - which categories of costs balance which other categories?






23. Define product reliability.






24. What are the Five Dimensions of Service Quality?






25. Definition of Interaction






26. Regression






27. How are LQL and AQL determined in an acceptance sampling plan?






28. FMEA






29. What graphical tool is used to show the relationship between two numerical variables?






30. Creating a Run Chart






31. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






32. Uses of regression - Control






33. What is a network diagram?






34. For what is an x-bar chart used?






35. Advantages of DOE






36. Effect ranking (Severity of the Defect)






37. Failure Mode






38. F value






39. What do you do when a process is out of control?






40. What happens to control limits on an SPC chart when sample size is increased?






41. What does Crosby say about benchmarking?






42. List two components of internal failure.






43. What quality tool formally incorporates the voice of the customer?






44. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






45. What does SIPOC stand for?






46. Define takt time.






47. What is Value Stream Mapping?






48. With Six Sigma capability - how many defects per million opportunities would you see?






49. What is DPMO?






50. In a regression - what does the coefficient of the intercept tell you