Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






2. What quality tool formally incorporates the voice of the customer?






3. What is Type 1 Error?






4. Stratified defect check sheets






5. DFMEA






6. What is a CAVE man?






7. For what is an x-bar chart used?






8. What is the 5S model?






9. When is Cpk used?






10. What is poka yoke?






11. If you have calculated a Cpk - should you also calculate a Cp?






12. Defect check sheets






13. What is a histogram?






14. The Test Statistic (TS)






15. What does a project prioritization matrix do?






16. What is the Deming Prize?






17. How are LQL and AQL determined in an acceptance sampling plan?






18. Process occurance ranking






19. In a regression - what does the coefficient of the intercept tell you






20. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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21. Failure cause






22. What are the Five Dimensions of Service Quality?






23. What is an affinity diagram?






24. With Six Sigma capability - how many defects per million opportunities would you see?






25. A process is operating "in control." Does this mean the customer's requirements are met?






26. List two components of external failure.






27. What is DMADV?






28. What does the abbreviation UCL stand for?






29. In the Service Quality Gap Model - what is Gap 4?






30. What is Kaizen?






31. Statistical Hypothesis






32. TWO-DIMENTIONAL SCATTER PLOT






33. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






34. To what does the Six in Six Sigma relate?






35. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






36. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






37. Simple Regression Analysis (one factor regression model)






38. What is the role of a master black belt?






39. What is written on the "spines" of a fishbone diagram?






40. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






41. Define conformance quality.






42. If you can only collect categorical data - what type of SPC charting can you do?






43. Define performance quality.






44. What is the formula for the standard deviation of a proportion?






45. Explain the difference between technical and functional service quality.






46. Creating a Run Chart






47. Define features.






48. What is the role of a black belt?






49. Define takt time.






50. For what is a p-chart used?