Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define yield.






2. What happens to control limits on an SPC chart when sample size is increased?






3. Who is a process owner?






4. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






5. Risk Priority Number RPN






6. Definition of Interaction






7. What does the abbreviation LCL stand for?






8. Your production process meets customer specifications. Is your process in control?






9. When yields decrease - what are the two effects on contribution?






10. What type of risk is associated with Type 1 Error?






11. Complete this quality phrase: 'Fix the process - not the _____.'






12. If you can only collect categorical data - what type of SPC charting can you do?






13. FMEA






14. What is an affinity diagram?






15. What does SIPOC stand for?






16. DFMEA






17. Presence of interaction effect






18. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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19. What does Crosby say about benchmarking?






20. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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21. What is process capability?






22. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






23. What is DMADV?






24. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






25. What is the Baldrige Award?






26. List two components of internal failure.






27. Affinity Diagrams






28. What is a dashboard?






29. Histogram by Hand






30. What is poka yoke?






31. What graphical tool is used to show the relationship between two numerical variables?






32. What is FMEA?






33. Define perceived quality (Garvin's framework).






34. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






35. To what does the Six in Six Sigma relate?






36. Define benchmarking.






37. What is the formula for standard deviation?






38. List two components of prevention cost.






39. Stratified defect check sheets






40. What quality tool formally incorporates the voice of the customer?






41. PFMEA






42. Taguchi's experimental designs are of this type.






43. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






44. What is the 5S model?






45. Non-random patterns (Run Charts)






46. What are the four perspectives of the Balanced Scorecard?






47. In the Service Quality Gap Model - what is Gap 3?






48. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






49. In a regression - what does the standard error of the estimate tell you?






50. What quality guru emphasizes management as a system?







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