Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the Baldrige Award?






2. Design of Experiments (DOE) approach






3. PFMEA






4. What is the center line of a p-chart?






5. What is Jidoka?






6. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






7. Define aesthetic quality.






8. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






9. Pareto Analysis






10. Explain the difference between technical and functional service quality.






11. In a regression - what does R-square tell you?






12. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






13. What is Kaizen?






14. One factor at a time (OFAT)






15. Residual(eij)






16. Define conformance quality.






17. ANOVA

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18. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






19. What quality tool formally incorporates the voice of the customer?






20. Define yield.






21. Does it ever make sense to accept a job when a process is incapable?






22. In the Service Quality Gap Model - what is Gap 2?






23. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






24. In a regression - what does the coefficient of the intercept tell you






25. When yields decrease - what are the two effects on contribution?






26. In Juran's Cost of Quality model - which categories of costs balance which other categories?






27. With Six Sigma capability - how many defects per million opportunities would you see?






28. What is a Gage R&R?






29. For what is a p-chart used?






30. What are the four categories of costs in Juran's framework?






31. What is DMADV?






32. In a regression - what does the p value of F tell you?






33. What is an affinity diagram?






34. List two components of external failure.






35. What does the abbreviation LCL stand for?






36. What type of risk is associated with Type 1 Error?






37. In the Service Quality Gap Model - what is Gap 5?






38. What does SIPOC stand for?






39. What is CTQ?






40. What is a dashboard?






41. Disadvantages of DOE

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42. Failure cause






43. What is a Pareto chart?






44. What does the abbreviation UCL stand for?






45. Why do you need two control charts for variables SPC?






46. What are the Five Dimensions of Service Quality?






47. What is Type II Error?






48. TWO-DIMENTIONAL SCATTER PLOT






49. What is the formula for the standard deviation of a proportion?






50. What does Crosby say about benchmarking?