Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a spaghetti diagram?






2. Disadvantages of DOE

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3. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






4. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






5. Who first studied randomness in industrial processes






6. What is the formula for standard deviation?






7. Define perceived quality (Garvin's framework).






8. For what is an x-bar chart used?






9. Process occurance ranking






10. Defect check sheets






11. With Six Sigma capability - how many defects per million opportunities would you see?






12. Failure Mode






13. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






14. Statistical Hypothesis






15. Which type of SPC measurement is more precise - variable or attribute?






16. What are the Five Dimensions of Service Quality?






17. What is the role of a green belt?






18. List two components of internal failure.






19. What is Little's Law?






20. What are the 5 Ss?






21. FMEA






22. Define durability.






23. For what is a p-chart used?






24. Affinity Diagrams






25. What is written on the "spines" of a fishbone diagram?






26. Which quality guru developed the concept of loss to society?






27. What is DMADV?






28. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






29. One factor at a time (OFAT)






30. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






31. Uses of regression






32. What does the abbreviation UCL stand for?






33. Affinity Diagrams






34. In Juran's Cost of Quality model - which categories of costs balance which other categories?






35. What is a Gantt chart?






36. What is the role of a master black belt?






37. What is Type II Error?






38. Define takt time.






39. Complete this quality phrase: 'Fix the process - not the _____.'






40. TWO-DIMENTIONAL SCATTER PLOT






41. Define performance quality.






42. Defect location check sheets






43. In a regression - what does the coefficient of the intercept tell you






44. In the Service Quality Gap Model - what is Gap 2?






45. What quality guru emphasizes management as a system?






46. Design of Experiments (DOE) approach






47. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






48. What type of risk is associated with Type II Error?






49. What is a histogram?






50. Definition of Interaction