Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Presence of interaction effect






2. Defect location check sheets






3. List two components of external failure.






4. What are the three main categories of assignable cause?






5. What is the center line of a p-chart?






6. What are the four categories of costs in Juran's framework?






7. What quality tool formally incorporates the voice of the customer?






8. What does SIPOC stand for?






9. Regression Analysis






10. One factor at a time (OFAT)






11. Definition of Interaction






12. What do you do when a process is out of control?






13. In Juran's Cost of Quality model - which categories of costs balance which other categories?






14. What are the four regression assumptions?






15. In the Service Quality Gap Model - what is Gap 5?






16. Process occurance ranking






17. What is the role of a black belt?






18. Complete this quality phrase: 'Fix the process - not the _____.'






19. For what is an x-bar chart used?






20. What is the formula for standard deviation?






21. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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22. What is muda






23. What is the formula for the standard deviation of a proportion?






24. When is Cpk used?






25. What does Crosby say about benchmarking?






26. In a regression - what does the p value of F tell you?






27. What type of risk is associated with Type 1 Error?






28. What does the abbreviation LCL stand for?






29. Simple Regression Analysis (one factor regression model)






30. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






31. With Six Sigma capability - how many defects per million opportunities would you see?






32. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






33. For what is a p-chart used?






34. Test for constant variance






35. In the Service Quality Gap Model - what is Gap 1?






36. What is Jidoka?






37. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






38. PFMEA






39. Histogram by Hand






40. Failure effect






41. What does a project prioritization matrix do?






42. Define aesthetic quality.






43. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






44. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






45. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






46. In the Service Quality Gap Model - what is Gap 3?






47. If a Cp shows that a process is not capable - should you calculate Cpk?






48. How are LQL and AQL determined in an acceptance sampling plan?






49. Which quality guru developed the concept of loss to society?






50. Based on what principal can we use the normal distribution assumptions for SPC?