Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is Type 1 Error?






2. What does SIPOC stand for?






3. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






4. If you can only collect categorical data - what type of SPC charting can you do?






5. What does Crosby say about benchmarking?






6. Histogram by Hand






7. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






8. TWO-DIMENTIONAL SCATTER PLOT






9. What are two other names for an Ishikawa diagram?






10. What is a CAVE man?






11. FMEA






12. Who first studied randomness in industrial processes






13. Effect ranking (Severity of the Defect)






14. List two components of external failure.






15. What is process capability?






16. DFMEA






17. F value






18. When is Cpk used?






19. Define features.






20. The Test Statistic (TS)






21. What happens to control limits on an SPC chart when sample size is increased?






22. What type of risk is associated with Type 1 Error?






23. Detection Criteria Ranking






24. Residual(eij)






25. What is an affinity diagram?






26. What is the role of a master black belt?






27. Define takt time.






28. In the Service Quality Gap Model - what is Gap 3?






29. One factor at a time (OFAT)






30. In a regression - what does the standard error of the estimate tell you?






31. Define product reliability.






32. Pareto Analysis






33. What is a Pareto chart?






34. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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35. What is the formula for the standard deviation of a proportion?






36. Simple Regression Analysis (one factor regression model)






37. Based on what principal can we use the normal distribution assumptions for SPC?






38. What does a project prioritization matrix do?






39. What is the Deming Prize?






40. In the Service Quality Gap Model - what is Gap 4?






41. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






42. Defect check sheets






43. In Juran's Cost of Quality model - which categories of costs balance which other categories?






44. List two components of prevention cost.






45. What quality guru emphasizes management as a system?






46. Risk Priority Number RPN






47. What are the 5 Ss?






48. What is the difference between the way sampling is done for SPC and for acceptance sampling?






49. Why do you need two control charts for variables SPC?






50. List two appraisal costs.