Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Pareto Analysis






2. Does it ever make sense to accept a job when a process is incapable?






3. In the Service Quality Gap Model - what is Gap 5?






4. Affinity Diagrams






5. What are the Five Dimensions of Service Quality?






6. A process is operating "in control." Does this mean the customer's requirements are met?






7. What quality guru emphasizes management as a system?






8. What does Crosby say about benchmarking?






9. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






10. Detection Criteria Ranking






11. What are the three main categories of assignable cause?






12. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






13. What is a Gage R&R?






14. What is DPMO?






15. In a regression - what does the coefficient of the intercept tell you






16. What are the four categories of costs in Juran's framework?






17. Creating a Run Chart






18. One factor at a time (OFAT)






19. List Garvin's eight dimensions of product quality.






20. Who developed the fishbone diagram?






21. What quality tool formally incorporates the voice of the customer?






22. Process check sheets






23. Define aesthetic quality.






24. Regression Analysis






25. What is the center line of an X-bar chart?






26. What is DMADV?






27. FMEA






28. Based on what principal can we use the normal distribution assumptions for SPC?






29. Who is a process owner?






30. DOE






31. What is the Baldrige Award?






32. What is poka yoke?






33. Advantages of DOE






34. In the Service Quality Gap Model - what is Gap 4?






35. List two appraisal costs.






36. For what is a p-chart used?






37. Presence of interaction effect






38. If you can only collect categorical data - what type of SPC charting can you do?






39. If you have calculated a Cpk - should you also calculate a Cp?






40. In the Service Quality Gap Model - what is Gap 2?






41. Residual(eij)






42. Complete this quality phrase: 'Fix the process - not the _____.'






43. With Six Sigma capability - how many defects per million opportunities would you see?






44. Cause and Effect Diagrams






45. Non-random patterns (Run Charts)






46. When yields decrease - what are the two effects on contribution?






47. What is Type II Error?






48. TWO-DIMENTIONAL SCATTER PLOT






49. What is a spaghetti diagram?






50. Define durability.







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