Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What quality tool formally incorporates the voice of the customer?






2. What is Type II Error?






3. Test for constant variance






4. Defect location check sheets






5. What does the abbreviation UCL stand for?






6. What is Value Stream Mapping?






7. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






8. Define yield.






9. What graphical tool is used to show the relationship between two numerical variables?






10. What is Little's Law?






11. In Juran's Cost of Quality model - which categories of costs balance which other categories?






12. What is process capability?






13. Simple Regression Analysis (one factor regression model)






14. What do you do when a process is out of control?






15. Histogram by Hand






16. In the Service Quality Gap Model - what is Gap 2?






17. What is a CAVE man?






18. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?


19. Your production process meets customer specifications. Is your process in control?






20. Define serviceability.






21. Based on what principal can we use the normal distribution assumptions for SPC?






22. What is DMADV?






23. What is a spaghetti diagram?






24. What are the three main categories of assignable cause?






25. What is a run chart?






26. Design of Experiments (DOE) approach






27. In the Service Quality Gap Model - what is Gap 3?






28. If you can only collect categorical data - what type of SPC charting can you do?






29. Presence of interaction effect






30. What quality guru emphasizes management as a system?






31. Risk Priority Number RPN






32. What is the center line of a p-chart?






33. Who first studied randomness in industrial processes






34. Which type of SPC measurement is more precise - variable or attribute?






35. With Six Sigma capability - how many defects per million opportunities would you see?






36. Define durability.






37. What does the abbreviation LCL stand for?






38. Define takt time.






39. What is the difference between Lean and Six Sigma?






40. Defect check sheets






41. Uses of regression - Control






42. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






43. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






44. If a Cp shows that a process is not capable - should you calculate Cpk?






45. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






46. What is DPMO?






47. Process occurance ranking






48. List Garvin's eight dimensions of product quality.






49. What are the 5 Ss?






50. What is the 5S model?