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Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






2. Uses of regression - Control






3. Who first studied randomness in industrial processes






4. Creating a Run Chart






5. Define conformance quality.






6. Affinity Diagrams






7. Regression Analysis






8. What does the abbreviation LCL stand for?






9. What is an affinity diagram?






10. What is the center line of an X-bar chart?






11. In the Service Quality Gap Model - what is Gap 3?






12. What is FMEA?






13. What type of risk is associated with Type II Error?






14. List two components of external failure.






15. In Juran's Cost of Quality model - which categories of costs balance which other categories?






16. What does a project prioritization matrix do?






17. What percentage of a normal distribution lies above the mean?






18. What do you do when a process is out of control?






19. Manual Test for Nomality






20. Failure Mode






21. What are the Five Dimensions of Service Quality?






22. What is a CAVE man?






23. In a regression - what does R-square tell you?






24. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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25. Statistical Hypothesis






26. Name the structure associated with Quality Function Deployment.






27. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






28. In the Service Quality Gap Model - what is Gap 4?






29. Test for constant variance






30. What is process capability?






31. What is a Pareto chart?






32. Uses of regression






33. DOE






34. List two appraisal costs.






35. Detection Criteria Ranking






36. Definition of Interaction






37. Disadvantages of DOE

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38. Taguchi's experimental designs are of this type.






39. Presence of interaction effect






40. Design of Experiments (DOE) approach






41. Defect check sheets






42. Define durability.






43. In the Service Quality Gap Model - what is Gap 1?






44. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






45. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






46. What is muda






47. Define aesthetic quality.






48. What does DMAIC stand for?






49. What are the four categories of costs in Juran's framework?






50. Complete this quality phrase: 'Fix the process - not the _____.'






Can you answer 50 questions in 15 minutes?



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