Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define features.






2. What happens to control limits on an SPC chart when sample size is increased?






3. Presence of interaction effect






4. Daniel Test






5. If a Cp shows that a process is not capable - should you calculate Cpk?






6. Regression






7. What does a project prioritization matrix do?






8. Define serviceability.






9. Defect check sheets






10. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






11. What is Jidoka?






12. What are the three main categories of assignable cause?






13. If you have calculated a Cpk - should you also calculate a Cp?






14. What is Value Stream Mapping?






15. Cause and Effect Diagrams






16. PFMEA






17. For what is an x-bar chart used?






18. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






19. Define yield.






20. What does DMAIC stand for?






21. F value






22. When is Cpk used?






23. Stratified defect check sheets






24. What is the difference between Lean and Six Sigma?






25. Explain the difference between technical and functional service quality.






26. Define durability.






27. Failure effect






28. What is the Baldrige Award?






29. What is DMADV?






30. With Six Sigma capability - how many defects per million opportunities would you see?






31. What does SIPOC stand for?






32. In a regression - what does the standard error of the estimate tell you?






33. TWO-DIMENTIONAL SCATTER PLOT






34. What is the 5S model?






35. What is a network diagram?






36. Histogram by Hand






37. Name the structure associated with Quality Function Deployment.






38. Risk Priority Number RPN






39. Complete this quality phrase: 'Fix the process - not the _____.'






40. What percentage of a normal distribution lies above the mean?






41. What is the Deming Prize?






42. In the Service Quality Gap Model - what is Gap 1?






43. What is written on the "spines" of a fishbone diagram?






44. Failure cause






45. Who developed the fishbone diagram?






46. What is the formula for the standard deviation of a proportion?






47. What are the four categories of costs in Juran's framework?






48. What are the Five Dimensions of Service Quality?






49. Does it ever make sense to accept a job when a process is incapable?






50. Based on what principal can we use the normal distribution assumptions for SPC?