Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. If a Cp shows that a process is not capable - should you calculate Cpk?






2. What is a Pareto chart?






3. For what is an x-bar chart used?






4. Cause and Effect Diagrams






5. Your production process meets customer specifications. Is your process in control?






6. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?


7. What are the four regression assumptions?






8. What does the abbreviation LCL stand for?






9. Residual






10. Define aesthetic quality.






11. To what does the Six in Six Sigma relate?






12. What does Crosby say about benchmarking?






13. Name the structure associated with Quality Function Deployment.






14. What is the difference between the way sampling is done for SPC and for acceptance sampling?






15. What is the 5S model?






16. Define benchmarking.






17. Uses of regression






18. Define product reliability.






19. When is Cpk used?






20. What is CTQ?






21. If a three-stage process has 90% yields at each stage - what is the overall yield?






22. What are two other names for an Ishikawa diagram?






23. What is the role of a green belt?






24. What are the three main categories of assignable cause?






25. List two components of prevention cost.






26. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






27. Define yield.






28. DFMEA






29. What are the 5 Ss?






30. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






31. Residual(eij)






32. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






33. Statistical Hypothesis






34. In the Service Quality Gap Model - what is Gap 3?






35. Define conformance quality.






36. What are the four perspectives of the Balanced Scorecard?






37. What is a Gantt chart?






38. What are the Five Dimensions of Service Quality?






39. Stratified defect check sheets






40. Why do you need two control charts for variables SPC?






41. Who is a process owner?






42. What is DPMO?






43. Uses of regression - Control






44. In a regression - what does the coefficient of the intercept tell you






45. Effect ranking (Severity of the Defect)






46. Define takt time.






47. If you can only collect categorical data - what type of SPC charting can you do?






48. How are LQL and AQL determined in an acceptance sampling plan?






49. Risk Priority Number RPN






50. One factor at a time (OFAT)