Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






2. What are the four regression assumptions?






3. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






4. Define yield.






5. What is a Gantt chart?






6. In a regression - what does the standard error of the estimate tell you?






7. What is the difference between Lean and Six Sigma?






8. What is the formula for standard deviation?






9. Your production process meets customer specifications. Is your process in control?






10. What is a spaghetti diagram?






11. FMEA






12. What is DMADV?






13. What is Kaizen?






14. If a three-stage process has 90% yields at each stage - what is the overall yield?






15. List Garvin's eight dimensions of product quality.






16. Explain the difference between technical and functional service quality.






17. What is an affinity diagram?






18. Based on what principal can we use the normal distribution assumptions for SPC?






19. If you can only collect categorical data - what type of SPC charting can you do?






20. Taguchi's experimental designs are of this type.






21. Define serviceability.






22. Affinity Diagrams






23. What is written on the "spines" of a fishbone diagram?






24. List two appraisal costs.






25. Uses of regression - Control






26. What is the formula for the standard deviation of a proportion?






27. Non-random patterns (Run Charts)






28. When is Cpk used?






29. What quality guru emphasizes management as a system?






30. To what does the Six in Six Sigma relate?






31. Does it ever make sense to accept a job when a process is incapable?






32. What is the role of a black belt?






33. What is muda






34. ANOVA

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35. In the Service Quality Gap Model - what is Gap 5?






36. In the Service Quality Gap Model - what is Gap 3?






37. Defect location check sheets






38. What is the center line of a p-chart?






39. Define aesthetic quality.






40. What are the four categories of costs in Juran's framework?






41. In a regression - what does R-square tell you?






42. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






43. Who first studied randomness in industrial processes






44. List two components of internal failure.






45. What is the role of a master black belt?






46. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






47. What is the role of a green belt?






48. In a Z table - what is Z?






49. With Six Sigma capability - how many defects per million opportunities would you see?






50. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?