Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is an affinity diagram?






2. What quality tool formally incorporates the voice of the customer?






3. What are the Five Dimensions of Service Quality?






4. Advantages of DOE






5. Non-random patterns (Run Charts)






6. What is a network diagram?






7. FMEA






8. What size should samples be for attribute SPC?






9. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






10. Define takt time.






11. Define aesthetic quality.






12. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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13. Who first studied randomness in industrial processes






14. Manual Test for Nomality






15. List two appraisal costs.






16. Who developed the fishbone diagram?






17. What is Jidoka?






18. If a Cp shows that a process is not capable - should you calculate Cpk?






19. What are the three main categories of assignable cause?






20. Affinity Diagrams






21. Process check sheets






22. Who is a process owner?






23. What is Type 1 Error?






24. Test for Independence






25. List two components of prevention cost.






26. Design of Experiments (DOE) approach






27. What is a Gage R&R?






28. FMEA






29. In a regression - what does the standard error of the estimate tell you?






30. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






31. What is a histogram?






32. In a Z table - what is Z?






33. Failure cause






34. One factor at a time (OFAT)






35. Define perceived quality (Garvin's framework).






36. What is a spaghetti diagram?






37. What type of risk is associated with Type 1 Error?






38. When yields decrease - what are the two effects on contribution?






39. Histogram by Hand






40. With Six Sigma capability - how many defects per million opportunities would you see?






41. What is the center line of a p-chart?






42. List two components of internal failure.






43. Define performance quality.






44. Defect location check sheets






45. What is DPMO?






46. Based on what principal can we use the normal distribution assumptions for SPC?






47. Test for constant variance






48. In Juran's Cost of Quality model - which categories of costs balance which other categories?






49. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






50. Define serviceability.