Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define durability.






2. To what does the Six in Six Sigma relate?






3. Affinity Diagrams






4. What are the four regression assumptions?






5. What type of risk is associated with Type II Error?






6. What is DPMO?






7. Name the structure associated with Quality Function Deployment.






8. What is written on the "spines" of a fishbone diagram?






9. Creating a Run Chart






10. Defect location check sheets






11. Residual






12. DOE






13. Pareto Analysis






14. Define product reliability.






15. One factor at a time (OFAT)






16. Daniel Test






17. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






18. What is Jidoka?






19. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






20. What is the Deming Prize?






21. What is the role of a master black belt?






22. Cause and Effect Diagrams






23. List two components of external failure.






24. What is a Pareto chart?






25. What is the role of a green belt?






26. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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27. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






28. In the Service Quality Gap Model - what is Gap 4?






29. What is CTQ?






30. Explain the difference between technical and functional service quality.






31. How are LQL and AQL determined in an acceptance sampling plan?






32. Define benchmarking.






33. Defect check sheets






34. FMEA






35. In the Service Quality Gap Model - what is Gap 1?






36. Non-random patterns (Run Charts)






37. If you can only collect categorical data - what type of SPC charting can you do?






38. What does a project prioritization matrix do?






39. Process occurance ranking






40. What graphical tool is used to show the relationship between two numerical variables?






41. If you have calculated a Cpk - should you also calculate a Cp?






42. If a Cp shows that a process is not capable - should you calculate Cpk?






43. What is the Baldrige Award?






44. Test for Independence






45. What is Little's Law?






46. List two components of internal failure.






47. PFMEA






48. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






49. Risk Priority Number RPN






50. Define perceived quality (Garvin's framework).