Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the Deming Prize?






2. Define takt time.






3. What is DPMO?






4. In the Service Quality Gap Model - what is Gap 4?






5. Regression






6. What is a network diagram?






7. The Test Statistic (TS)






8. Presence of interaction effect






9. What does Crosby say about benchmarking?






10. What type of risk is associated with Type II Error?






11. Residual






12. What are the four regression assumptions?






13. Define conformance quality.






14. For what is a p-chart used?






15. If a Cp shows that a process is not capable - should you calculate Cpk?






16. Stratified defect check sheets






17. To what does the Six in Six Sigma relate?






18. FMEA






19. Design of Experiments (DOE) approach






20. In Juran's Cost of Quality model - which categories of costs balance which other categories?






21. What size should samples be for attribute SPC?






22. Effect ranking (Severity of the Defect)






23. Histogram by Hand






24. What is muda






25. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






26. With Six Sigma capability - how many defects per million opportunities would you see?






27. What is the center line of a p-chart?






28. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






29. Failure Mode






30. Definition of Interaction






31. Define performance quality.






32. What are the four perspectives of the Balanced Scorecard?






33. In a regression - what does R-square tell you?






34. In the Service Quality Gap Model - what is Gap 5?






35. What is Value Stream Mapping?






36. Define perceived quality (Garvin's framework).






37. What does the abbreviation LCL stand for?






38. Define features.






39. Test for Independence






40. Define durability.






41. What is a spaghetti diagram?






42. Taguchi's experimental designs are of this type.






43. Based on what principal can we use the normal distribution assumptions for SPC?






44. Name the structure associated with Quality Function Deployment.






45. What is a CAVE man?






46. What are the four categories of costs in Juran's framework?






47. Risk Priority Number RPN






48. In a regression - what does the p value of F tell you?






49. List two components of internal failure.






50. Regression Analysis