Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When is Cpk used?






2. In a regression - what does the standard error of the estimate tell you?






3. What is the difference between Lean and Six Sigma?






4. What are the 5 Ss?






5. What is the 5S model?






6. Residual






7. Design of Experiments (DOE) approach






8. Define conformance quality.






9. What is the Deming Prize?






10. In the Service Quality Gap Model - what is Gap 5?






11. Effect ranking (Severity of the Defect)






12. Name the structure associated with Quality Function Deployment.






13. What is the formula for the standard deviation of a proportion?






14. Pareto Analysis






15. For what is an x-bar chart used?






16. In a regression - what does R-square tell you?






17. FMEA






18. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






19. What is DMADV?






20. TWO-DIMENTIONAL SCATTER PLOT






21. In the Service Quality Gap Model - what is Gap 1?






22. Define benchmarking.






23. Define takt time.






24. Risk Priority Number RPN






25. What does SIPOC stand for?






26. Define yield.






27. What is the Baldrige Award?






28. Taguchi's experimental designs are of this type.






29. What is the role of a master black belt?






30. What does DMAIC stand for?






31. What size should samples be for attribute SPC?






32. A process is operating "in control." Does this mean the customer's requirements are met?






33. Your production process meets customer specifications. Is your process in control?






34. Define product reliability.






35. What percentage of a normal distribution lies above the mean?






36. Affinity Diagrams






37. What is poka yoke?






38. List two components of external failure.






39. Advantages of DOE






40. Failure cause






41. What is a run chart?






42. What is a CAVE man?






43. What is the difference between the way sampling is done for SPC and for acceptance sampling?






44. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






45. What is CTQ?






46. Define serviceability.






47. Affinity Diagrams






48. If you can only collect categorical data - what type of SPC charting can you do?






49. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






50. Detection Criteria Ranking