Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






2. Define yield.






3. Does it ever make sense to accept a job when a process is incapable?






4. F value






5. What quality tool formally incorporates the voice of the customer?






6. Simple Regression Analysis (one factor regression model)






7. Define aesthetic quality.






8. Affinity Diagrams






9. What does a project prioritization matrix do?






10. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






11. Risk Priority Number RPN






12. Which quality guru developed the concept of loss to society?






13. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






14. In a regression - what does the coefficient of the intercept tell you






15. The Test Statistic (TS)






16. What is a dashboard?






17. Based on what principal can we use the normal distribution assumptions for SPC?






18. How does Juran define quality?






19. When is Cpk used?






20. When yields decrease - what are the two effects on contribution?






21. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






22. Defect check sheets






23. Which type of SPC measurement is more precise - variable or attribute?






24. What is the Deming Prize?






25. Design of Experiments (DOE) approach






26. FMEA






27. For what is a p-chart used?






28. What do you do when a process is out of control?






29. What is the difference between the way sampling is done for SPC and for acceptance sampling?






30. In the Service Quality Gap Model - what is Gap 4?






31. What is a histogram?






32. Residual






33. Define features.






34. List Garvin's eight dimensions of product quality.






35. Your production process meets customer specifications. Is your process in control?






36. What percentage of a normal distribution lies above the mean?






37. What is Type 1 Error?






38. Define perceived quality (Garvin's framework).






39. What is Type II Error?






40. What is muda






41. List two appraisal costs.






42. If you have calculated a Cpk - should you also calculate a Cp?






43. What is DMADV?






44. A process is operating "in control." Does this mean the customer's requirements are met?






45. Name the structure associated with Quality Function Deployment.






46. Creating a Run Chart






47. What are two other names for an Ishikawa diagram?






48. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






49. Affinity Diagrams






50. In a Z table - what is Z?