Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. If a three-stage process has 90% yields at each stage - what is the overall yield?






2. In a regression - what does the p value of F tell you?






3. FMEA






4. Uses of regression






5. In the Service Quality Gap Model - what is Gap 1?






6. Define conformance quality.






7. In a regression - what does the standard error of the estimate tell you?






8. What is the center line of an X-bar chart?






9. If you can only collect categorical data - what type of SPC charting can you do?






10. What happens to control limits on an SPC chart when sample size is increased?






11. Defect location check sheets






12. Daniel Test






13. What is process capability?






14. Which quality guru developed the concept of loss to society?






15. Non-random patterns (Run Charts)






16. What is Type II Error?






17. Explain the difference between technical and functional service quality.






18. What is the Deming Prize?






19. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






20. Test for constant variance






21. Detection Criteria Ranking






22. In the Service Quality Gap Model - what is Gap 3?






23. If you have calculated a Cpk - should you also calculate a Cp?






24. In the Service Quality Gap Model - what is Gap 4?






25. What are the three main categories of assignable cause?






26. What does the abbreviation UCL stand for?






27. FMEA






28. What is the role of a black belt?






29. Statistical Hypothesis






30. For what is a p-chart used?






31. Risk Priority Number RPN






32. What is the difference between Lean and Six Sigma?






33. What is a Pareto chart?






34. What is an affinity diagram?






35. What quality guru emphasizes management as a system?






36. A process is operating "in control." Does this mean the customer's requirements are met?






37. What is poka yoke?






38. What do you do when a process is out of control?






39. What are the four categories of costs in Juran's framework?






40. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






41. Process check sheets






42. How are LQL and AQL determined in an acceptance sampling plan?






43. In a regression - what does R-square tell you?






44. Design of Experiments (DOE) approach






45. Failure Mode






46. Disadvantages of DOE


47. What is a CAVE man?






48. In the Service Quality Gap Model - what is Gap 5?






49. TWO-DIMENTIONAL SCATTER PLOT






50. When is Cpk used?