Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Creating a Run Chart






2. With Six Sigma capability - how many defects per million opportunities would you see?






3. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






4. What is a histogram?






5. Residual






6. In the Service Quality Gap Model - what is Gap 2?






7. Failure cause






8. Define takt time.






9. If you have calculated a Cpk - should you also calculate a Cp?






10. What is a network diagram?






11. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






12. Who first studied randomness in industrial processes






13. Explain the difference between technical and functional service quality.






14. Define aesthetic quality.






15. What is the role of a black belt?






16. Uses of regression - Control






17. Process check sheets






18. In a regression - what does the standard error of the estimate tell you?






19. What is DPMO?






20. What is Type 1 Error?






21. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






22. List Garvin's eight dimensions of product quality.






23. What does the abbreviation UCL stand for?






24. Detection Criteria Ranking






25. In Juran's Cost of Quality model - which categories of costs balance which other categories?






26. List two components of internal failure.






27. What is the center line of a p-chart?






28. Stratified defect check sheets






29. Affinity Diagrams






30. In the Service Quality Gap Model - what is Gap 5?






31. How are LQL and AQL determined in an acceptance sampling plan?






32. Define features.






33. Test for constant variance






34. What quality guru emphasizes management as a system?






35. What does DMAIC stand for?






36. Failure effect






37. Test for Independence






38. What is a Gantt chart?






39. What is written on the "spines" of a fishbone diagram?






40. What percentage of a normal distribution lies above the mean?






41. What does the abbreviation LCL stand for?






42. What size should samples be for attribute SPC?






43. What is the Baldrige Award?






44. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






45. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






46. What is DMADV?






47. In a regression - what does the p value of F tell you?






48. What are the three main categories of assignable cause?






49. For what is an x-bar chart used?






50. One factor at a time (OFAT)