Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. List two components of internal failure.






2. Why do you need two control charts for variables SPC?






3. Complete this quality phrase: 'Fix the process - not the _____.'






4. Define yield.






5. Who developed the fishbone diagram?






6. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






7. One factor at a time (OFAT)






8. What is the formula for standard deviation?






9. Regression






10. In the Service Quality Gap Model - what is Gap 1?






11. Pareto Analysis






12. What are the 5 Ss?






13. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






14. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






15. What are two other names for an Ishikawa diagram?






16. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






17. What is a dashboard?






18. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






19. Who is a process owner?






20. What is Type 1 Error?






21. In the Service Quality Gap Model - what is Gap 3?






22. What is the Baldrige Award?






23. Test for Independence






24. Define features.






25. Uses of regression - Control






26. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






27. List two appraisal costs.






28. Non-random patterns (Run Charts)






29. Simple Regression Analysis (one factor regression model)






30. In the Service Quality Gap Model - what is Gap 4?






31. What does SIPOC stand for?






32. Your production process meets customer specifications. Is your process in control?






33. What is a CAVE man?






34. What is CTQ?






35. What is a Gage R&R?






36. Manual Test for Nomality






37. Define durability.






38. What are the four perspectives of the Balanced Scorecard?






39. Define performance quality.






40. Explain the difference between technical and functional service quality.






41. What is the role of a master black belt?






42. PFMEA






43. Process check sheets






44. What does Crosby say about benchmarking?






45. What is the Deming Prize?






46. One factor at a time (OFAT)






47. For what is a p-chart used?






48. Presence of interaction effect






49. Design of Experiments (DOE) approach






50. What is the role of a black belt?