Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In the Service Quality Gap Model - what is Gap 4?






2. What are the Five Dimensions of Service Quality?






3. Complete this quality phrase: 'Fix the process - not the _____.'






4. What is the role of a black belt?






5. Stratified defect check sheets






6. What is an affinity diagram?






7. What is the Deming Prize?






8. Cause and Effect Diagrams






9. Who first studied randomness in industrial processes






10. In a regression - what does R-square tell you?






11. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






12. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






13. What is Kaizen?






14. Who is a process owner?






15. Define yield.






16. What is DPMO?






17. What type of risk is associated with Type II Error?






18. What does DMAIC stand for?






19. What is the Baldrige Award?






20. What is a histogram?






21. FMEA






22. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






23. In a regression - what does the coefficient of the intercept tell you






24. What is Type 1 Error?






25. What is Little's Law?






26. What is a Pareto chart?






27. In a regression - what does the p value of F tell you?






28. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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29. What does the abbreviation UCL stand for?






30. Define perceived quality (Garvin's framework).






31. Define performance quality.






32. What is DMADV?






33. Histogram by Hand






34. Advantages of DOE






35. Affinity Diagrams






36. If a Cp shows that a process is not capable - should you calculate Cpk?






37. List two components of external failure.






38. What does SIPOC stand for?






39. What is a spaghetti diagram?






40. When yields decrease - what are the two effects on contribution?






41. What is process capability?






42. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






43. Regression






44. Affinity Diagrams






45. What is the center line of an X-bar chart?






46. How does Juran define quality?






47. What are two other names for an Ishikawa diagram?






48. What is the 5S model?






49. Which quality guru developed the concept of loss to society?






50. Failure effect