Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. For what is a p-chart used?






2. What is the formula for standard deviation?






3. Define conformance quality.






4. Which type of SPC measurement is more precise - variable or attribute?






5. What does SIPOC stand for?






6. Define product reliability.






7. What is DMADV?






8. Defect check sheets






9. What is Jidoka?






10. In the Service Quality Gap Model - what is Gap 2?






11. Simple Regression Analysis (one factor regression model)






12. F value






13. What is the difference between the way sampling is done for SPC and for acceptance sampling?






14. What is the center line of an X-bar chart?






15. Test for Independence






16. Defect location check sheets






17. What is process capability?






18. What is a Gantt chart?






19. Test for constant variance






20. TWO-DIMENTIONAL SCATTER PLOT






21. What is the role of a green belt?






22. Daniel Test






23. Name the structure associated with Quality Function Deployment.






24. When is Cpk used?






25. What does the abbreviation LCL stand for?






26. Who developed the fishbone diagram?






27. What are the Five Dimensions of Service Quality?






28. In a regression - what does the p value of F tell you?






29. Complete this quality phrase: 'Fix the process - not the _____.'






30. Detection Criteria Ranking






31. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






32. A process is operating "in control." Does this mean the customer's requirements are met?






33. How are LQL and AQL determined in an acceptance sampling plan?






34. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






35. What is Little's Law?






36. What are the 5 Ss?






37. Presence of interaction effect






38. Histogram by Hand






39. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






40. What are the four perspectives of the Balanced Scorecard?






41. Non-random patterns (Run Charts)






42. What is Value Stream Mapping?






43. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






44. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






45. Define benchmarking.






46. Regression Analysis






47. Stratified defect check sheets






48. What are the four categories of costs in Juran's framework?






49. What is a CAVE man?






50. What is the difference between Lean and Six Sigma?