Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cause and Effect Diagrams






2. If you have calculated a Cpk - should you also calculate a Cp?






3. One factor at a time (OFAT)






4. Manual Test for Nomality






5. What is Value Stream Mapping?






6. What is a run chart?






7. Failure cause






8. In a regression - what does the p value of F tell you?






9. What is an affinity diagram?






10. What is a Gage R&R?






11. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






12. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






13. What is written on the "spines" of a fishbone diagram?






14. Stratified defect check sheets






15. Define conformance quality.






16. In the Service Quality Gap Model - what is Gap 4?






17. What is DPMO?






18. What is FMEA?






19. With Six Sigma capability - how many defects per million opportunities would you see?






20. In a Z table - what is Z?






21. Non-random patterns (Run Charts)






22. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






23. Does it ever make sense to accept a job when a process is incapable?






24. What are the Five Dimensions of Service Quality?






25. What is the formula for standard deviation?






26. Based on what principal can we use the normal distribution assumptions for SPC?






27. When is Cpk used?






28. Process occurance ranking






29. Defect check sheets






30. What quality guru emphasizes management as a system?






31. What is a histogram?






32. Design of Experiments (DOE) approach






33. What does DMAIC stand for?






34. What is a CAVE man?






35. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?


36. Test for Independence






37. Presence of interaction effect






38. Process check sheets






39. Who developed the fishbone diagram?






40. What is Little's Law?






41. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






42. What does SIPOC stand for?






43. What is a dashboard?






44. DFMEA






45. What are two other names for an Ishikawa diagram?






46. Daniel Test






47. In Juran's Cost of Quality model - which categories of costs balance which other categories?






48. What is the formula for the standard deviation of a proportion?






49. What does the abbreviation LCL stand for?






50. ANOVA