Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Creating a Run Chart






2. Non-random patterns (Run Charts)






3. Residual(eij)






4. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






5. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






6. What is process capability?






7. What do you do when a process is out of control?






8. Simple Regression Analysis (one factor regression model)






9. Design of Experiments (DOE) approach






10. If a Cp shows that a process is not capable - should you calculate Cpk?






11. What are the four perspectives of the Balanced Scorecard?






12. In Juran's Cost of Quality model - which categories of costs balance which other categories?






13. Residual






14. For what is an x-bar chart used?






15. List two components of prevention cost.






16. What is muda






17. In the Service Quality Gap Model - what is Gap 5?






18. List Garvin's eight dimensions of product quality.






19. What is a histogram?






20. Define product reliability.






21. For what is a p-chart used?






22. Failure effect






23. One factor at a time (OFAT)






24. What is the difference between the way sampling is done for SPC and for acceptance sampling?






25. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






26. In a regression - what does the p value of F tell you?






27. Define durability.






28. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






29. What does the abbreviation UCL stand for?






30. Cause and Effect Diagrams






31. In a regression - what does the standard error of the estimate tell you?






32. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






33. Who developed the fishbone diagram?






34. Pareto Analysis






35. What quality guru emphasizes management as a system?






36. What does the abbreviation LCL stand for?






37. Affinity Diagrams






38. What is a CAVE man?






39. What type of risk is associated with Type II Error?






40. Disadvantages of DOE

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41. What is Type II Error?






42. In the Service Quality Gap Model - what is Gap 1?






43. What is DMADV?






44. Define benchmarking.






45. What type of risk is associated with Type 1 Error?






46. Define features.






47. Define performance quality.






48. TWO-DIMENTIONAL SCATTER PLOT






49. One factor at a time (OFAT)






50. FMEA