Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What type of risk is associated with Type 1 Error?






2. DFMEA






3. Based on what principal can we use the normal distribution assumptions for SPC?






4. Which type of SPC measurement is more precise - variable or attribute?






5. What does SIPOC stand for?






6. DOE






7. What graphical tool is used to show the relationship between two numerical variables?






8. Manual Test for Nomality






9. In the Service Quality Gap Model - what is Gap 4?






10. What is the difference between the way sampling is done for SPC and for acceptance sampling?






11. What are the four perspectives of the Balanced Scorecard?






12. Test for constant variance






13. What is process capability?






14. In a regression - what does the p value of F tell you?






15. Regression Analysis






16. What is a Pareto chart?






17. What is the Baldrige Award?






18. List two appraisal costs.






19. One factor at a time (OFAT)






20. Failure cause






21. What is a spaghetti diagram?






22. In a regression - what does the standard error of the estimate tell you?






23. What is a network diagram?






24. What quality tool formally incorporates the voice of the customer?






25. Definition of Interaction






26. What do you do when a process is out of control?






27. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






28. When is Cpk used?






29. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






30. TWO-DIMENTIONAL SCATTER PLOT






31. Define serviceability.






32. What is a CAVE man?






33. Explain the difference between technical and functional service quality.






34. In the Service Quality Gap Model - what is Gap 2?






35. Creating a Run Chart






36. What does DMAIC stand for?






37. A process is operating "in control." Does this mean the customer's requirements are met?






38. Non-random patterns (Run Charts)






39. What are the four categories of costs in Juran's framework?






40. What is the center line of a p-chart?






41. What is FMEA?






42. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






43. In a Z table - what is Z?






44. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






45. How does Juran define quality?






46. What is DMADV?






47. Cause and Effect Diagrams






48. What is Kaizen?






49. Simple Regression Analysis (one factor regression model)






50. Test for Independence






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