Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the Baldrige Award?






2. Defect location check sheets






3. In the Service Quality Gap Model - what is Gap 4?






4. What are the Five Dimensions of Service Quality?






5. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






6. Which quality guru developed the concept of loss to society?






7. Non-random patterns (Run Charts)






8. What is the role of a master black belt?






9. What is Jidoka?






10. For what is a p-chart used?






11. What does the abbreviation LCL stand for?






12. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






13. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






14. What do you do when a process is out of control?






15. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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16. Based on what principal can we use the normal distribution assumptions for SPC?






17. Define product reliability.






18. What is poka yoke?






19. For what is an x-bar chart used?






20. What are the 5 Ss?






21. What is Type II Error?






22. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






23. Test for Independence






24. Failure Mode






25. What is the center line of an X-bar chart?






26. What is a network diagram?






27. Creating a Run Chart






28. In the Service Quality Gap Model - what is Gap 1?






29. In a regression - what does R-square tell you?






30. Why do you need two control charts for variables SPC?






31. Daniel Test






32. Who first studied randomness in industrial processes






33. F value






34. Design of Experiments (DOE) approach






35. How are LQL and AQL determined in an acceptance sampling plan?






36. In a regression - what does the p value of F tell you?






37. What is the 5S model?






38. Does it ever make sense to accept a job when a process is incapable?






39. Name the structure associated with Quality Function Deployment.






40. Define yield.






41. DFMEA






42. What is a Gage R&R?






43. Cause and Effect Diagrams






44. What does DMAIC stand for?






45. The Test Statistic (TS)






46. What is a run chart?






47. What does Crosby say about benchmarking?






48. What is process capability?






49. What is the role of a black belt?






50. What is muda







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