Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which type of SPC measurement is more precise - variable or attribute?






2. Your production process meets customer specifications. Is your process in control?






3. Failure Mode






4. Creating a Run Chart






5. DOE






6. In a regression - what does the coefficient of the intercept tell you






7. What happens to control limits on an SPC chart when sample size is increased?






8. What is DMADV?






9. What are the four categories of costs in Juran's framework?






10. Based on what principal can we use the normal distribution assumptions for SPC?






11. Uses of regression






12. For what is an x-bar chart used?






13. What are the four regression assumptions?






14. What is a Gantt chart?






15. What is the formula for standard deviation?






16. What is process capability?






17. Residual(eij)






18. What is a dashboard?






19. In Juran's Cost of Quality model - which categories of costs balance which other categories?






20. Non-random patterns (Run Charts)






21. What is DPMO?






22. What is poka yoke?






23. What is muda






24. Definition of Interaction






25. In a regression - what does R-square tell you?






26. What are two other names for an Ishikawa diagram?






27. List two appraisal costs.






28. How does Juran define quality?






29. Affinity Diagrams






30. What are the Five Dimensions of Service Quality?






31. Histogram by Hand






32. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






33. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






34. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






35. TWO-DIMENTIONAL SCATTER PLOT






36. What is a CAVE man?






37. Who developed the fishbone diagram?






38. What is the formula for the standard deviation of a proportion?






39. When is Cpk used?






40. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






41. Define durability.






42. In the Service Quality Gap Model - what is Gap 5?






43. What is a spaghetti diagram?






44. Defect location check sheets






45. What does the abbreviation UCL stand for?






46. Simple Regression Analysis (one factor regression model)






47. What are the 5 Ss?






48. Residual






49. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






50. What quality tool formally incorporates the voice of the customer?