Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define features.






2. What is a dashboard?






3. Pareto Analysis






4. Define takt time.






5. What is the center line of a p-chart?






6. What are two other names for an Ishikawa diagram?






7. Your production process meets customer specifications. Is your process in control?






8. What is the role of a green belt?






9. What type of risk is associated with Type 1 Error?






10. What is CTQ?






11. Regression






12. What is written on the "spines" of a fishbone diagram?






13. In the Service Quality Gap Model - what is Gap 1?






14. Disadvantages of DOE


15. Definition of Interaction






16. What is the 5S model?






17. What is Kaizen?






18. FMEA






19. Taguchi's experimental designs are of this type.






20. List two appraisal costs.






21. For what is an x-bar chart used?






22. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






23. Which quality guru developed the concept of loss to society?






24. Complete this quality phrase: 'Fix the process - not the _____.'






25. List Garvin's eight dimensions of product quality.






26. What does Crosby say about benchmarking?






27. Histogram by Hand






28. What is the role of a master black belt?






29. Defect location check sheets






30. Define durability.






31. Explain the difference between technical and functional service quality.






32. Process check sheets






33. What are the 5 Ss?






34. Based on what principal can we use the normal distribution assumptions for SPC?






35. Who is a process owner?






36. Failure effect






37. Non-random patterns (Run Charts)






38. What type of risk is associated with Type II Error?






39. Failure cause






40. What is Jidoka?






41. Does it ever make sense to accept a job when a process is incapable?






42. Defect check sheets






43. What is a spaghetti diagram?






44. In the Service Quality Gap Model - what is Gap 2?






45. Statistical Hypothesis






46. What is the difference between Lean and Six Sigma?






47. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






48. What is DMADV?






49. If a three-stage process has 90% yields at each stage - what is the overall yield?






50. What is a CAVE man?