Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is an affinity diagram?






2. Who first studied randomness in industrial processes






3. Presence of interaction effect






4. How does Juran define quality?






5. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






6. One factor at a time (OFAT)






7. What does Crosby say about benchmarking?






8. Defect location check sheets






9. Which type of SPC measurement is more precise - variable or attribute?






10. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






11. What is the role of a green belt?






12. List Garvin's eight dimensions of product quality.






13. One factor at a time (OFAT)






14. What does the abbreviation LCL stand for?






15. Stratified defect check sheets






16. If a three-stage process has 90% yields at each stage - what is the overall yield?






17. What are two other names for an Ishikawa diagram?






18. FMEA






19. What is DPMO?






20. What is CTQ?






21. A process is operating "in control." Does this mean the customer's requirements are met?






22. If you can only collect categorical data - what type of SPC charting can you do?






23. Define aesthetic quality.






24. Uses of regression - Control






25. What is a spaghetti diagram?






26. Define perceived quality (Garvin's framework).






27. Failure effect






28. In Juran's Cost of Quality model - which categories of costs balance which other categories?






29. What is the difference between the way sampling is done for SPC and for acceptance sampling?






30. What is muda






31. What is Type II Error?






32. What is FMEA?






33. F value






34. ANOVA

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35. What quality tool formally incorporates the voice of the customer?






36. In a regression - what does the coefficient of the intercept tell you






37. Design of Experiments (DOE) approach






38. In the Service Quality Gap Model - what is Gap 4?






39. Non-random patterns (Run Charts)






40. The Test Statistic (TS)






41. Define product reliability.






42. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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43. Process check sheets






44. What type of risk is associated with Type 1 Error?






45. What size should samples be for attribute SPC?






46. What is the Baldrige Award?






47. TWO-DIMENTIONAL SCATTER PLOT






48. What are the four regression assumptions?






49. What percentage of a normal distribution lies above the mean?






50. What is process capability?







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