Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






2. What is the difference between Lean and Six Sigma?






3. In the Service Quality Gap Model - what is Gap 2?






4. What type of risk is associated with Type II Error?






5. What is a network diagram?






6. What is a Gage R&R?






7. What is a spaghetti diagram?






8. What is muda






9. One factor at a time (OFAT)






10. What does a project prioritization matrix do?






11. Which type of SPC measurement is more precise - variable or attribute?






12. What are the four regression assumptions?






13. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






14. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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15. What is the Baldrige Award?






16. What is a dashboard?






17. Simple Regression Analysis (one factor regression model)






18. Define durability.






19. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






20. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






21. Cause and Effect Diagrams






22. What does the abbreviation LCL stand for?






23. Regression Analysis






24. What percentage of a normal distribution lies above the mean?






25. What is Type 1 Error?






26. What is a Pareto chart?






27. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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28. What is a Gantt chart?






29. For what is an x-bar chart used?






30. What is the role of a black belt?






31. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






32. In a Z table - what is Z?






33. FMEA






34. List Garvin's eight dimensions of product quality.






35. What is a CAVE man?






36. Why do you need two control charts for variables SPC?






37. What is the center line of a p-chart?






38. In a regression - what does R-square tell you?






39. Non-random patterns (Run Charts)






40. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






41. A process is operating "in control." Does this mean the customer's requirements are met?






42. Regression






43. Taguchi's experimental designs are of this type.






44. F value






45. In Juran's Cost of Quality model - which categories of costs balance which other categories?






46. Define serviceability.






47. What size should samples be for attribute SPC?






48. Process occurance ranking






49. DFMEA






50. Define perceived quality (Garvin's framework).