Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the difference between the way sampling is done for SPC and for acceptance sampling?






2. What is a histogram?






3. Test for Independence






4. Detection Criteria Ranking






5. Affinity Diagrams






6. If a Cp shows that a process is not capable - should you calculate Cpk?






7. What are the four regression assumptions?






8. Daniel Test






9. Uses of regression - Control






10. Stratified defect check sheets






11. Does it ever make sense to accept a job when a process is incapable?






12. Define benchmarking.






13. F value






14. Creating a Run Chart






15. What is an affinity diagram?






16. What is Kaizen?






17. Taguchi's experimental designs are of this type.






18. What quality tool formally incorporates the voice of the customer?






19. In the Service Quality Gap Model - what is Gap 2?






20. Advantages of DOE






21. Presence of interaction effect






22. What is the formula for standard deviation?






23. List two components of external failure.






24. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






25. Which quality guru developed the concept of loss to society?






26. What is written on the "spines" of a fishbone diagram?






27. In the Service Quality Gap Model - what is Gap 4?






28. Simple Regression Analysis (one factor regression model)






29. Disadvantages of DOE


30. Design of Experiments (DOE) approach






31. For what is an x-bar chart used?






32. Your production process meets customer specifications. Is your process in control?






33. In a regression - what does the standard error of the estimate tell you?






34. What does the abbreviation LCL stand for?






35. What does Crosby say about benchmarking?






36. In a regression - what does R-square tell you?






37. Explain the difference between technical and functional service quality.






38. What is Value Stream Mapping?






39. Define yield.






40. Complete this quality phrase: 'Fix the process - not the _____.'






41. Regression Analysis






42. TWO-DIMENTIONAL SCATTER PLOT






43. What is a Pareto chart?






44. What is the difference between Lean and Six Sigma?






45. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






46. List two components of prevention cost.






47. The Test Statistic (TS)






48. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






49. What do you do when a process is out of control?






50. What is DPMO?