Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






2. What does DMAIC stand for?






3. What does Crosby say about benchmarking?






4. Complete this quality phrase: 'Fix the process - not the _____.'






5. If a three-stage process has 90% yields at each stage - what is the overall yield?






6. Regression Analysis






7. What is Little's Law?






8. For what is an x-bar chart used?






9. Define features.






10. To what does the Six in Six Sigma relate?






11. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






12. In the Service Quality Gap Model - what is Gap 5?






13. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






14. If a Cp shows that a process is not capable - should you calculate Cpk?






15. What is Value Stream Mapping?






16. What is the difference between the way sampling is done for SPC and for acceptance sampling?






17. What are two other names for an Ishikawa diagram?






18. Process check sheets






19. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






20. Which quality guru developed the concept of loss to society?






21. Uses of regression






22. Pareto Analysis






23. Defect location check sheets






24. What is Kaizen?






25. What is a Gage R&R?






26. Why do you need two control charts for variables SPC?






27. Which type of SPC measurement is more precise - variable or attribute?






28. Stratified defect check sheets






29. Does it ever make sense to accept a job when a process is incapable?






30. What does SIPOC stand for?






31. In a Z table - what is Z?






32. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






33. In a regression - what does R-square tell you?






34. Define perceived quality (Garvin's framework).






35. What are the four categories of costs in Juran's framework?






36. What are the four perspectives of the Balanced Scorecard?






37. Cause and Effect Diagrams






38. What is a Gantt chart?






39. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






40. In a regression - what does the standard error of the estimate tell you?






41. PFMEA






42. What is process capability?






43. What is Type II Error?






44. What is the formula for standard deviation?






45. Regression






46. What percentage of a normal distribution lies above the mean?






47. If you can only collect categorical data - what type of SPC charting can you do?






48. What happens to control limits on an SPC chart when sample size is increased?






49. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






50. Detection Criteria Ranking