Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When is Cpk used?






2. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






3. In the Service Quality Gap Model - what is Gap 3?






4. What is written on the "spines" of a fishbone diagram?






5. What is the role of a green belt?






6. Explain the difference between technical and functional service quality.






7. If a Cp shows that a process is not capable - should you calculate Cpk?






8. What quality guru emphasizes management as a system?






9. Pareto Analysis






10. In a regression - what does R-square tell you?






11. Daniel Test






12. When yields decrease - what are the two effects on contribution?






13. In a regression - what does the standard error of the estimate tell you?






14. Non-random patterns (Run Charts)






15. List two components of prevention cost.






16. What quality tool formally incorporates the voice of the customer?






17. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






18. What is FMEA?






19. What does a project prioritization matrix do?






20. FMEA






21. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






22. In the Service Quality Gap Model - what is Gap 5?






23. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






24. Regression Analysis






25. Defect check sheets






26. How does Juran define quality?






27. Design of Experiments (DOE) approach






28. DOE






29. What is a dashboard?






30. In a regression - what does the coefficient of the intercept tell you






31. What is DMADV?






32. What is a Gage R&R?






33. Who is a process owner?






34. Which quality guru developed the concept of loss to society?






35. What is a histogram?






36. What size should samples be for attribute SPC?






37. In the Service Quality Gap Model - what is Gap 4?






38. Failure Mode






39. What is the center line of a p-chart?






40. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






41. What does the abbreviation UCL stand for?






42. What does the abbreviation LCL stand for?






43. Affinity Diagrams






44. What type of risk is associated with Type 1 Error?






45. What are the four regression assumptions?






46. In the Service Quality Gap Model - what is Gap 2?






47. What are the three main categories of assignable cause?






48. PFMEA






49. Cause and Effect Diagrams






50. What inventory approach contributes to process quality by "lowering the river to find the rocks?"