Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What does Crosby say about benchmarking?






2. TWO-DIMENTIONAL SCATTER PLOT






3. What is Kaizen?






4. ANOVA

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5. What is the formula for the standard deviation of a proportion?






6. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






7. What is the role of a green belt?






8. If a three-stage process has 90% yields at each stage - what is the overall yield?






9. Pareto Analysis






10. In the Service Quality Gap Model - what is Gap 1?






11. Process occurance ranking






12. What quality guru emphasizes management as a system?






13. What is DPMO?






14. F value






15. What is Little's Law?






16. When yields decrease - what are the two effects on contribution?






17. Failure cause






18. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






19. Define aesthetic quality.






20. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






21. Complete this quality phrase: 'Fix the process - not the _____.'






22. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






23. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






24. What are the four categories of costs in Juran's framework?






25. Process check sheets






26. Define serviceability.






27. What are the four perspectives of the Balanced Scorecard?






28. Risk Priority Number RPN






29. Define features.






30. For what is an x-bar chart used?






31. In a regression - what does R-square tell you?






32. What are the three main categories of assignable cause?






33. Disadvantages of DOE

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34. Definition of Interaction






35. What is FMEA?






36. What is a run chart?






37. What percentage of a normal distribution lies above the mean?






38. Advantages of DOE






39. List two components of prevention cost.






40. What is the center line of a p-chart?






41. Test for Independence






42. Defect check sheets






43. Regression Analysis






44. Define conformance quality.






45. Your production process meets customer specifications. Is your process in control?






46. One factor at a time (OFAT)






47. What is process capability?






48. List two components of internal failure.






49. Manual Test for Nomality






50. Who is a process owner?