Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the four categories of costs in Juran's framework?






2. Daniel Test






3. What is the role of a master black belt?






4. Histogram by Hand






5. What graphical tool is used to show the relationship between two numerical variables?






6. What is Jidoka?






7. Define features.






8. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






9. What is a histogram?






10. What quality guru emphasizes management as a system?






11. Regression






12. FMEA






13. What are the 5 Ss?






14. What quality tool formally incorporates the voice of the customer?






15. List two components of internal failure.






16. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






17. Process occurance ranking






18. Cause and Effect Diagrams






19. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






20. Who first studied randomness in industrial processes






21. In a regression - what does the standard error of the estimate tell you?






22. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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23. Define conformance quality.






24. Affinity Diagrams






25. What does a project prioritization matrix do?






26. Taguchi's experimental designs are of this type.






27. Failure cause






28. How does Juran define quality?






29. In the Service Quality Gap Model - what is Gap 4?






30. What happens to control limits on an SPC chart when sample size is increased?






31. Based on what principal can we use the normal distribution assumptions for SPC?






32. Pareto Analysis






33. Who developed the fishbone diagram?






34. Definition of Interaction






35. Residual






36. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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37. What does SIPOC stand for?






38. Failure Mode






39. Regression Analysis






40. F value






41. Explain the difference between technical and functional service quality.






42. What is an affinity diagram?






43. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






44. When yields decrease - what are the two effects on contribution?






45. Define perceived quality (Garvin's framework).






46. List two components of external failure.






47. In the Service Quality Gap Model - what is Gap 3?






48. Defect location check sheets






49. Who is a process owner?






50. Manual Test for Nomality