Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Explain the difference between technical and functional service quality.






2. List Garvin's eight dimensions of product quality.






3. How does Juran define quality?






4. What is the formula for standard deviation?






5. List two components of internal failure.






6. What is a CAVE man?






7. Name the structure associated with Quality Function Deployment.






8. Which type of SPC measurement is more precise - variable or attribute?






9. List two components of prevention cost.






10. Define durability.






11. What is Kaizen?






12. List two appraisal costs.






13. What is a Gantt chart?






14. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






15. Cause and Effect Diagrams






16. When yields decrease - what are the two effects on contribution?






17. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






18. With Six Sigma capability - how many defects per million opportunities would you see?






19. If a three-stage process has 90% yields at each stage - what is the overall yield?






20. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






21. In the Service Quality Gap Model - what is Gap 3?






22. What does Crosby say about benchmarking?






23. Define perceived quality (Garvin's framework).






24. FMEA






25. What is a Pareto chart?






26. What is the Deming Prize?






27. What is a run chart?






28. Stratified defect check sheets






29. For what is an x-bar chart used?






30. Statistical Hypothesis






31. Affinity Diagrams






32. Daniel Test






33. Taguchi's experimental designs are of this type.






34. What are two other names for an Ishikawa diagram?






35. Who is a process owner?






36. Define takt time.






37. Non-random patterns (Run Charts)






38. Definition of Interaction






39. What do you do when a process is out of control?






40. One factor at a time (OFAT)






41. One factor at a time (OFAT)






42. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






43. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






44. What is muda






45. In a Z table - what is Z?






46. What are the four perspectives of the Balanced Scorecard?






47. What type of risk is associated with Type II Error?






48. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






49. F value






50. What is the role of a master black belt?