Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. One factor at a time (OFAT)






2. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






3. Defect location check sheets






4. Define product reliability.






5. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






6. Cause and Effect Diagrams






7. List two components of internal failure.






8. To what does the Six in Six Sigma relate?






9. DOE






10. What is the formula for the standard deviation of a proportion?






11. Does it ever make sense to accept a job when a process is incapable?






12. What are two other names for an Ishikawa diagram?






13. What is DMADV?






14. What is a network diagram?






15. What is an affinity diagram?






16. Define features.






17. What is written on the "spines" of a fishbone diagram?






18. Based on what principal can we use the normal distribution assumptions for SPC?






19. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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20. What is a CAVE man?






21. If a three-stage process has 90% yields at each stage - what is the overall yield?






22. Stratified defect check sheets






23. In the Service Quality Gap Model - what is Gap 1?






24. Failure cause






25. Residual






26. If you can only collect categorical data - what type of SPC charting can you do?






27. What size should samples be for attribute SPC?






28. What is a run chart?






29. Disadvantages of DOE

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30. What percentage of a normal distribution lies above the mean?






31. What is Kaizen?






32. What is the role of a green belt?






33. What is a Pareto chart?






34. What are the Five Dimensions of Service Quality?






35. Affinity Diagrams






36. What is the role of a black belt?






37. What is the center line of an X-bar chart?






38. PFMEA






39. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






40. Affinity Diagrams






41. What does SIPOC stand for?






42. What is the Baldrige Award?






43. Failure Mode






44. What does DMAIC stand for?






45. How does Juran define quality?






46. In the Service Quality Gap Model - what is Gap 5?






47. For what is an x-bar chart used?






48. Who developed the fishbone diagram?






49. If a Cp shows that a process is not capable - should you calculate Cpk?






50. What are the four perspectives of the Balanced Scorecard?