Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In the Service Quality Gap Model - what is Gap 2?






2. How does Juran define quality?






3. FMEA






4. Your production process meets customer specifications. Is your process in control?






5. What is the Deming Prize?






6. Who first studied randomness in industrial processes






7. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






8. Define features.






9. Defect location check sheets






10. When is Cpk used?






11. Define yield.






12. What type of risk is associated with Type 1 Error?






13. Simple Regression Analysis (one factor regression model)






14. Define takt time.






15. What does a project prioritization matrix do?






16. What is a run chart?






17. Taguchi's experimental designs are of this type.






18. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






19. Disadvantages of DOE

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20. What is poka yoke?






21. In a regression - what does the p value of F tell you?






22. What does DMAIC stand for?






23. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






24. Design of Experiments (DOE) approach






25. Define performance quality.






26. What happens to control limits on an SPC chart when sample size is increased?






27. What are the four categories of costs in Juran's framework?






28. What is DPMO?






29. What are two other names for an Ishikawa diagram?






30. Presence of interaction effect






31. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






32. F value






33. Histogram by Hand






34. What is the difference between the way sampling is done for SPC and for acceptance sampling?






35. Test for Independence






36. Which type of SPC measurement is more precise - variable or attribute?






37. ANOVA

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38. Who developed the fishbone diagram?






39. Definition of Interaction






40. Define conformance quality.






41. List two components of internal failure.






42. FMEA






43. Non-random patterns (Run Charts)






44. What is written on the "spines" of a fishbone diagram?






45. In Juran's Cost of Quality model - which categories of costs balance which other categories?






46. One factor at a time (OFAT)






47. Define perceived quality (Garvin's framework).






48. What is Jidoka?






49. What is a spaghetti diagram?






50. Affinity Diagrams