Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Taguchi's experimental designs are of this type.






2. In the Service Quality Gap Model - what is Gap 1?






3. Define durability.






4. What graphical tool is used to show the relationship between two numerical variables?






5. In a regression - what does the standard error of the estimate tell you?






6. Define benchmarking.






7. Define serviceability.






8. What is DPMO?






9. What is a spaghetti diagram?






10. What are the four perspectives of the Balanced Scorecard?






11. What is a CAVE man?






12. What is muda






13. Detection Criteria Ranking






14. Which type of SPC measurement is more precise - variable or attribute?






15. Define performance quality.






16. Histogram by Hand






17. What does a project prioritization matrix do?






18. Name the structure associated with Quality Function Deployment.






19. In a Z table - what is Z?






20. Definition of Interaction






21. How are LQL and AQL determined in an acceptance sampling plan?






22. Which quality guru developed the concept of loss to society?






23. Pareto Analysis






24. What is process capability?






25. List Garvin's eight dimensions of product quality.






26. What is the Deming Prize?






27. What is a network diagram?






28. TWO-DIMENTIONAL SCATTER PLOT






29. What type of risk is associated with Type II Error?






30. DFMEA






31. In a regression - what does R-square tell you?






32. Test for constant variance






33. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






34. What is CTQ?






35. Who first studied randomness in industrial processes






36. If you have calculated a Cpk - should you also calculate a Cp?






37. Defect check sheets






38. What does the abbreviation UCL stand for?






39. Define features.






40. What does DMAIC stand for?






41. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






42. List two appraisal costs.






43. One factor at a time (OFAT)






44. Stratified defect check sheets






45. Define perceived quality (Garvin's framework).






46. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






47. Affinity Diagrams






48. List two components of external failure.






49. What is the center line of a p-chart?






50. Simple Regression Analysis (one factor regression model)