Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. PFMEA






2. What is a network diagram?






3. For what is a p-chart used?






4. What quality tool formally incorporates the voice of the customer?






5. ANOVA

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6. What does the abbreviation LCL stand for?






7. How does Juran define quality?






8. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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9. What is the role of a master black belt?






10. Based on what principal can we use the normal distribution assumptions for SPC?






11. Which quality guru developed the concept of loss to society?






12. What is Kaizen?






13. What is Value Stream Mapping?






14. What is Type II Error?






15. Histogram by Hand






16. Define takt time.






17. Who developed the fishbone diagram?






18. Residual(eij)






19. In the Service Quality Gap Model - what is Gap 4?






20. Taguchi's experimental designs are of this type.






21. Affinity Diagrams






22. What is the role of a green belt?






23. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






24. Non-random patterns (Run Charts)






25. Stratified defect check sheets






26. What is Type 1 Error?






27. Why do you need two control charts for variables SPC?






28. What are the four perspectives of the Balanced Scorecard?






29. What is a Gantt chart?






30. What are the 5 Ss?






31. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






32. What is DPMO?






33. In Juran's Cost of Quality model - which categories of costs balance which other categories?






34. Defect location check sheets






35. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






36. F value






37. FMEA






38. Advantages of DOE






39. Define features.






40. What size should samples be for attribute SPC?






41. FMEA






42. In a regression - what does the coefficient of the intercept tell you






43. Regression






44. List Garvin's eight dimensions of product quality.






45. One factor at a time (OFAT)






46. Disadvantages of DOE

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47. What does Crosby say about benchmarking?






48. One factor at a time (OFAT)






49. What is an affinity diagram?






50. Uses of regression - Control






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