Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a Gage R&R?






2. Define perceived quality (Garvin's framework).






3. Daniel Test






4. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






5. How does Juran define quality?






6. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






7. What is CTQ?






8. When yields decrease - what are the two effects on contribution?






9. Regression






10. What is poka yoke?






11. In a Z table - what is Z?






12. Based on what principal can we use the normal distribution assumptions for SPC?






13. Affinity Diagrams






14. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






15. Define performance quality.






16. What is process capability?






17. What are two other names for an Ishikawa diagram?






18. FMEA






19. Regression Analysis






20. List Garvin's eight dimensions of product quality.






21. What is the role of a master black belt?






22. Defect location check sheets






23. What is the difference between the way sampling is done for SPC and for acceptance sampling?






24. With Six Sigma capability - how many defects per million opportunities would you see?






25. What type of risk is associated with Type II Error?






26. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






27. What do you do when a process is out of control?






28. Define product reliability.






29. Define durability.






30. In a regression - what does the p value of F tell you?






31. Process occurance ranking






32. What is a run chart?






33. Failure effect






34. What is the Baldrige Award?






35. In a regression - what does R-square tell you?






36. Simple Regression Analysis (one factor regression model)






37. Who is a process owner?






38. Your production process meets customer specifications. Is your process in control?






39. What is the formula for the standard deviation of a proportion?






40. Affinity Diagrams






41. In the Service Quality Gap Model - what is Gap 3?






42. Design of Experiments (DOE) approach






43. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






44. Which type of SPC measurement is more precise - variable or attribute?






45. What does the abbreviation UCL stand for?






46. What is a Gantt chart?






47. Define benchmarking.






48. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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49. What does a project prioritization matrix do?






50. Explain the difference between technical and functional service quality.