Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How does Juran define quality?






2. If you can only collect categorical data - what type of SPC charting can you do?






3. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






4. Define aesthetic quality.






5. Effect ranking (Severity of the Defect)






6. What is written on the "spines" of a fishbone diagram?






7. What is a dashboard?






8. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






9. FMEA






10. Process check sheets






11. Define durability.






12. What does DMAIC stand for?






13. In the Service Quality Gap Model - what is Gap 5?






14. What is CTQ?






15. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






16. What is an affinity diagram?






17. Test for constant variance






18. What does a project prioritization matrix do?






19. What is DMADV?






20. Explain the difference between technical and functional service quality.






21. List two appraisal costs.






22. What is the Deming Prize?






23. Histogram by Hand






24. Define serviceability.






25. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






26. Failure effect






27. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






28. Defect check sheets






29. DFMEA






30. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






31. If a Cp shows that a process is not capable - should you calculate Cpk?






32. What is muda






33. What is process capability?






34. List Garvin's eight dimensions of product quality.






35. Uses of regression - Control






36. F value






37. Taguchi's experimental designs are of this type.






38. In a regression - what does R-square tell you?






39. Define performance quality.






40. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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41. Which type of SPC measurement is more precise - variable or attribute?






42. Uses of regression






43. In the Service Quality Gap Model - what is Gap 2?






44. Affinity Diagrams






45. Disadvantages of DOE

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46. What is Value Stream Mapping?






47. Risk Priority Number RPN






48. FMEA






49. Based on what principal can we use the normal distribution assumptions for SPC?






50. Who is a process owner?







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