Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To what does the Six in Six Sigma relate?






2. Who developed the fishbone diagram?






3. List two appraisal costs.






4. Test for Independence






5. What is CTQ?






6. Taguchi's experimental designs are of this type.






7. Affinity Diagrams






8. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?


9. What size should samples be for attribute SPC?






10. What does the abbreviation LCL stand for?






11. What is Type 1 Error?






12. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






13. Pareto Analysis






14. What is a dashboard?






15. What quality tool formally incorporates the voice of the customer?






16. In a regression - what does the p value of F tell you?






17. Test for constant variance






18. What graphical tool is used to show the relationship between two numerical variables?






19. Residual(eij)






20. In the Service Quality Gap Model - what is Gap 2?






21. What percentage of a normal distribution lies above the mean?






22. Uses of regression






23. What is an affinity diagram?






24. Define product reliability.






25. What is the role of a master black belt?






26. Your production process meets customer specifications. Is your process in control?






27. What is a Gantt chart?






28. What does the abbreviation UCL stand for?






29. Design of Experiments (DOE) approach






30. What is a spaghetti diagram?






31. What is process capability?






32. What is the Baldrige Award?






33. How does Juran define quality?






34. What quality guru emphasizes management as a system?






35. What does DMAIC stand for?






36. In a regression - what does the coefficient of the intercept tell you






37. What does a project prioritization matrix do?






38. For what is a p-chart used?






39. What is poka yoke?






40. What is FMEA?






41. Non-random patterns (Run Charts)






42. Daniel Test






43. When is Cpk used?






44. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






45. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






46. List two components of prevention cost.






47. Define yield.






48. Define performance quality.






49. Process check sheets






50. In the Service Quality Gap Model - what is Gap 5?