Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. If a Cp shows that a process is not capable - should you calculate Cpk?






2. For what is a p-chart used?






3. What are the four regression assumptions?






4. Design of Experiments (DOE) approach






5. Uses of regression - Control






6. What are the Five Dimensions of Service Quality?






7. What is a Gage R&R?






8. Define perceived quality (Garvin's framework).






9. Who is a process owner?






10. PFMEA






11. Who developed the fishbone diagram?






12. Define takt time.






13. List two appraisal costs.






14. A process is operating "in control." Does this mean the customer's requirements are met?






15. List two components of prevention cost.






16. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






17. In a regression - what does the standard error of the estimate tell you?






18. What do you do when a process is out of control?






19. When yields decrease - what are the two effects on contribution?






20. FMEA






21. Detection Criteria Ranking






22. In the Service Quality Gap Model - what is Gap 3?






23. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






24. What size should samples be for attribute SPC?






25. Pareto Analysis






26. What does Crosby say about benchmarking?






27. What is the difference between the way sampling is done for SPC and for acceptance sampling?






28. What is a network diagram?






29. What is the center line of an X-bar chart?






30. Defect location check sheets






31. Test for Independence






32. What is poka yoke?






33. What is the formula for standard deviation?






34. Failure effect






35. Uses of regression






36. What are the 5 Ss?






37. What is DMADV?






38. Risk Priority Number RPN






39. Why do you need two control charts for variables SPC?






40. What is the center line of a p-chart?






41. What is Little's Law?






42. Cause and Effect Diagrams






43. FMEA






44. Failure Mode






45. What is Jidoka?






46. Histogram by Hand






47. F value






48. What is CTQ?






49. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






50. With Six Sigma capability - how many defects per million opportunities would you see?