Test your basic knowledge |

Six Sigma

Subjects : certifications, six-sigma, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In the Service Quality Gap Model - what is Gap 1?
The gap between what management thinks customers want and what customers really want.
The gap between what management thinks customers want and the process specifications.
Incoming materials inspection - inspection and testing - maintaining test equipment - materials/services consumed
To mentor/coach (and sometimes train) black belts.

2. What does the abbreviation UCL stand for?
Vary two or more variables simultaneously - Multiple measurements are obtained under the same experimental conditions
Upper control limit.
Kaoru Ishikawa.
Define - measure - analyze - improve - control.

3. Failure Mode
Complaint adjustment - returned material - warranty charges - allowances - loss of future business.
Is the way in which the failure is manifested.
Shows the temporal flow of activities in a project network.
consists of plotting the residuals vs. the order of each experiment - If - as in the case of the constant variance a random horizontal band is obtained - the ______________ of the residuals is not rejected. (should be random above a below the line i

4. Which quality guru developed the concept of loss to society?
Taguchi
Sort - Set in Order - Shine - Standardize - Sustain
Walter A. Shewhart
Central Limit Theorem

5. What does a project prioritization matrix do?
Concluding there has not been an effect/change when there has.
Assigns scores to weighted criteria for each project under consideration.
A time series plot.
Rapid improvement process.

6. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?
Is what induces the failure
=sqrt(Σ(x-x-bar)^2)/(n-1))
Lower skill requirements - faster - less chance for error.
Kaoru Ishikawa.

7. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.
The primary operating characteristics of a product.
Decomposing the total variation of data into: (a) the internal or "natural" or "within" groups variation - and (b) the "between" groups variation in such a way that when these two types of variation are compared - it's possible to determine if there
The gap between what management thinks customers want and what customers really want.
Outside.

8. What is the difference between the way sampling is done for SPC and for acceptance sampling?
A tools that is used to measure the amount of variation in the measurement system arising from the measurement device (repeatability) and the people taking the measurement (reproducibility).
Sampling for SPC is done real time.
Deming.
Fitness for use.

9. List two components of internal failure.
Vary two or more variables simultaneously - Multiple measurements are obtained under the same experimental conditions
5%
Scrap - rework - retest - downtime - yield losses - disposition costs.
The target number of standard deviations from the mean for specifications.

10. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?
Rapid improvement process.
A time series plot.
68%
What the value of the dependent variable is when the independent variable is zero.

11. Does it ever make sense to accept a job when a process is incapable?
Controlling quality at the source.
Yes - when there are opportunities to improve - when contribution margin is adequate - when achieving market share is important.
Concluding there has been an effect/change when there has not.
The gap between what management thinks customers want and what customers really want.

12. Define product reliability.
Mean time to failure.
Before production starts
Mean time to replacement.
Look for the assignable cause of non-random variation.

13. Affinity Diagrams
Variable.
Prevention and appraisal costs are balanced against internal and external failure.
Data reduction to put a large number of qualitative inputs into a smaller number of major dimensions
Attribute.

14. Test for Independence
100%
Walter A. Shewhart
Failure Modes and Effects Analysis
consists of plotting the residuals vs. the order of each experiment - If - as in the case of the constant variance a random horizontal band is obtained - the ______________ of the residuals is not rejected. (should be random above a below the line i

15. In the Service Quality Gap Model - what is Gap 5?
The gap between what customers expect and the service they receive.
Conformance to specifications.
Fewer good units to sell - increased variable cost/unit.
Attribute

16. What is a Pareto chart?
50%
A descending order-sorted bar chart with a cumulative percentage line.
Method developed by Ishikawa to graphically display the causes of any given problem
1.Interactions can be detected and measured 2.Each value does the work of several values 3.Experimental error is quantified and used to determine the confidence the experimenter has in the conclusions

17. What is an affinity diagram?
A brainstorming tool that shows the connections between ideas.
Pleasing to the senses.
F_alpha - df(tr) - df (error)
Concluding there has not been an effect/change when there has.

18. What is DMADV?
Define - measure - analyze - design - verify.
Stratify a particular defect type according to logical criteria
X-bar-bar
Lean (or JIT).

19. Affinity Diagrams
Reliability - Assurance - Responsiveness - Tangibles - Empathy
Defects Per Million Opportunities
To obtain a certain desirable outcome from the process
Organize ideas into meaningful categories by recognizing their underlying similarity

20. A process is operating "in control." Does this mean the customer's requirements are met?
100%
No -- only if the process is also capable.
To be a member of a Six Sigma project team.
Variable.

21. Process check sheets
To mentor/coach (and sometimes train) black belts.
10 if Almost impossible to detect
Variable.
Used to create frequency distribution tally sheets

22. Who is a process owner?
0.9^3 or 72.9%
Is the way in which the failure is manifested.
The manager in charge of a process being improved in a Six Sigma project.
They move closer to the center line.

23. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?
Large enough to find two of the attribute - on average.
Controlling quality at the source.
False - because each machine will have different natural tolerances.
Define - measure - analyze - design - verify.

24. Cause and Effect Diagrams
It's good -- but it's still out of control!
Can't tell without a Range chart.
Method developed by Ishikawa to graphically display the causes of any given problem
The gap between what management thinks customers want and what customers really want.

25. What is a network diagram?
Represents the behavior of a process
The secondary characteristics of a product; "bells and whistles."
Lower skill requirements - faster - less chance for error.
A diagram that shows the relationships between activities in a project network.

26. Daniel Test
= y = Beta(0) + Beta(1)X + epsilon y=dependent variable (response) x=independent variable (predictor of y) - epsilon=error component - Beta(not)=intersection. If data include zero - it represents the mean of the distribution of y when - x=0. It does
Another way to assess the significance of the analyzed factors is through a graphic procedure developed by C. Daniel when only one replicate (a single observation) was obtained:
A diagram that shows the relationships between activities in a project network.
Variable.

27. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

28. PFMEA
Fishbone - cause-and-effect diagram.
Before production starts
To manage the Six Sigma project.
An interaction is defined as a dependence relationship between the response and the levels of two or more variables

29. DOE
An experiment where one or more variables believed to have an effect on an experimental outcome are identified and manipulated according to a plan
Lean is waste reduction - Six Sigma is variation reduction.
Represents the behavior of a process
Concluding there has been an effect/change when there has not.

30. What is a CAVE man?
Vary two or more variables simultaneously - Multiple measurements are obtained under the same experimental conditions
Mistake-proofing.
= yij - y(bar)i --> value minus sum of that treatment (of row)
Someone who is consistently against virtually everything.

31. Detection Criteria Ranking
10 if Almost impossible to detect
Variable.
An experiment where one or more variables believed to have an effect on an experimental outcome are identified and manipulated according to a plan
Concluding there has been an effect/change when there has not.

32. What is the Deming Prize?
Causes that lead to a particular effect.
Data reduction to put a large number of qualitative inputs into a smaller number of major dimensions
Is the consequence of the failure.
The Japanese national quality award.

33. What does DMAIC stand for?
68%
Define - measure - analyze - improve - control.
The amount of variation in the dependent variable that is explained by the variation in the independent variable(s).
The gap between specifications and how service is performed.

34. With Six Sigma capability - how many defects per million opportunities would you see?
A brainstorming tool that shows the connections between ideas.
3.4 (assuming 1.5 sigma shift in the mean)
The gap between what management thinks customers want and the process specifications.
Fewer good units to sell - increased variable cost/unit.

35. When is Cpk used?
To do a capability study for a non-centered process.
Through producer/consumer negotiation.
95%
An experiment where one or more variables believed to have an effect on an experimental outcome are identified and manipulated according to a plan

36. Name the structure associated with Quality Function Deployment.
The amount of variation in the dependent variable that is explained by the variation in the independent variable(s).
The House of Quality.
The gap between what is promised and what is delivered.
False - because each machine will have different natural tolerances.

37. List two appraisal costs.
Incoming materials inspection - inspection and testing - maintaining test equipment - materials/services consumed
QFD
They move closer to the center line.
Prevention and appraisal costs are balanced against internal and external failure.

38. What is the role of a master black belt?
100%
To mentor/coach (and sometimes train) black belts.
X-bar-bar
Failure Modes and Effects Analysis

39. Pareto Analysis
Variable.
Sort - Set in Order - Shine - Standardize - Sustain
The process of ranking opportunities to determine which of many potential opportunities should be pursued first.
Taguchi

40. What are two other names for an Ishikawa diagram?
Financial - customer - internal process - innovation and learning.
A brainstorming tool that shows the connections between ideas.
Actual drawings - layouts - maps - etc which show where a defect occurs
Fishbone - cause-and-effect diagram.

41. In a regression - what does R-square tell you?
5%
Speed - courtesy - competence - and ease of repair.
Walter A. Shewhart
The amount of variation in the dependent variable that is explained by the variation in the independent variable(s).

42. Disadvantages of DOE

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

43. The Test Statistic (TS)
A random variable that summarizes the information from the sample(s).
Before production starts
Defects Per Million Opportunities
Outside.

44. What is the role of a black belt?
Define - measure - analyze - improve - control.
To manage the Six Sigma project.
Look for the assignable cause of non-random variation.
What the value of the dependent variable is when the independent variable is zero.

45. For what is a p-chart used?
Sampling for SPC is done real time.
Represents the behavior of a process
To monitor a process when measurement by attribute is used.
No; if the process is centered - Cp will be the same; if not - Cpk is what you need to determine capabilty.

46. If you have calculated a Cpk - should you also calculate a Cp?
If the Response vs. Levels graph if the response lines are not parallel (crossing)
The Japanese national quality award.
1.Interactions can be detected and measured 2.Each value does the work of several values 3.Experimental error is quantified and used to determine the confidence the experimenter has in the conclusions
No; if the process is centered - Cp will be the same; if not - Cpk is what you need to determine capabilty.

47. What is a Gage R&R?
Vary two or more variables simultaneously - Multiple measurements are obtained under the same experimental conditions
A tools that is used to measure the amount of variation in the measurement system arising from the measurement device (repeatability) and the people taking the measurement (reproducibility).
It's good -- but it's still out of control!
Blame.

48. Explain the difference between technical and functional service quality.
To monitor a process when measurement by variables is used.
Mean time to failure.
Fishbone - cause-and-effect diagram.
Technical quality is the "what" of the service; functional quality is the "how."

49. What inventory approach contributes to process quality by "lowering the river to find the rocks?"
Lean (or JIT).
An assertion or conjecture concerning one or more populations
To manage the Six Sigma project.
The target number of standard deviations from the mean for specifications.

50. Definition of Interaction
An interaction is defined as a dependence relationship between the response and the levels of two or more variables
Mean time to replacement.
Pleasing to the senses.
Yes - when there are opportunities to improve - when contribution margin is adequate - when achieving market share is important.

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Major Subjects
Tests & Exams AP CLEP DSST GRE SAT GMAT	Certifications CISSP go to https://www.isc2.org/ PMP ITIL RHCE MCTS More...	IT Skills Android Programming Data Modeling Objective C Programming Basic Python Programming Adobe Illustrator More...	Business Skills Advertising Techniques Business Accounting Basics Business Strategy Human Resource Management Marketing Basics More...
Soft Skills Body Language People Skills Public Speaking Persuasion Job Hunting And Resumes More...	Vocabulary GRE Vocab SAT Vocab TOEFL Essential Vocab Basic English Words For All Global Words You Should Know Business English More...	Languages AP German Vocab AP Latin Vocab SAT Subject Test: French Italian Survival Norwegian Survival More...	Engineering Audio Engineering Computer Science Engineering Aerospace Engineering Chemical Engineering Structural Engineering More...
Health Sciences Basic Nursing Skills Health Science Language Fundamentals Veterinary Technology Medical Language Cardiology Clinical Surgery More...	English Grammar Fundamentals Literary And Rhetorical Vocab Elements Of Style Vocab Introduction To English Major Complete Advanced Sentences Literature Homonyms More...	Math Algebra Formulas Basic Arithmetic: Measurements Metric Conversions Geometric Properties Important Math Facts Number Sense Vocab Business Math More...	Other Major Subjects Science Economics History Law Performing-arts Cooking Logic & Reasoning Trivia

Test your basic knowledge |

Six Sigma

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests

Major Subjects

Tests & Exams

Certifications

IT Skills

Business Skills

Soft Skills

Vocabulary

Languages

Engineering

Health Sciences

English

Math

Other Major Subjects

Browse all subjects

Browse all tests

Most popular tests