Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Detection Criteria Ranking






2. For what is an x-bar chart used?






3. Test for constant variance






4. What are the four categories of costs in Juran's framework?






5. Why do you need two control charts for variables SPC?






6. DFMEA






7. Define perceived quality (Garvin's framework).






8. Advantages of DOE






9. Test for Independence






10. What percentage of a normal distribution lies above the mean?






11. What is the role of a master black belt?






12. What size should samples be for attribute SPC?






13. Process check sheets






14. Regression






15. In the Service Quality Gap Model - what is Gap 2?






16. List two components of internal failure.






17. What quality guru emphasizes management as a system?






18. What is FMEA?






19. List two components of external failure.






20. Define benchmarking.






21. One factor at a time (OFAT)






22. Failure Mode






23. What do you do when a process is out of control?






24. What is CTQ?






25. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






26. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






27. What is a spaghetti diagram?






28. If a three-stage process has 90% yields at each stage - what is the overall yield?






29. What is Type 1 Error?






30. Define takt time.






31. What type of risk is associated with Type 1 Error?






32. What is muda






33. What does Crosby say about benchmarking?






34. Stratified defect check sheets






35. What graphical tool is used to show the relationship between two numerical variables?






36. What does the abbreviation LCL stand for?






37. Definition of Interaction






38. Daniel Test






39. What are the three main categories of assignable cause?






40. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






41. For what is a p-chart used?






42. When is Cpk used?






43. Complete this quality phrase: 'Fix the process - not the _____.'






44. Effect ranking (Severity of the Defect)






45. What does SIPOC stand for?






46. What is an affinity diagram?






47. In Juran's Cost of Quality model - which categories of costs balance which other categories?






48. TWO-DIMENTIONAL SCATTER PLOT






49. What are two other names for an Ishikawa diagram?






50. Define durability.