Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Uses of regression






2. FMEA






3. Define aesthetic quality.






4. Residual






5. What is DPMO?






6. What are the 5 Ss?






7. Define features.






8. A process is operating "in control." Does this mean the customer's requirements are met?






9. Uses of regression - Control






10. What are the four categories of costs in Juran's framework?






11. In a regression - what does the coefficient of the intercept tell you






12. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






13. Residual(eij)






14. What is DMADV?






15. Explain the difference between technical and functional service quality.






16. In the Service Quality Gap Model - what is Gap 2?






17. What is the role of a master black belt?






18. What percentage of a normal distribution lies above the mean?






19. List Garvin's eight dimensions of product quality.






20. What is a spaghetti diagram?






21. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






22. How are LQL and AQL determined in an acceptance sampling plan?






23. What is an affinity diagram?






24. Pareto Analysis






25. What is Kaizen?






26. What does DMAIC stand for?






27. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






28. Name the structure associated with Quality Function Deployment.






29. In a regression - what does R-square tell you?






30. What is the Deming Prize?






31. Non-random patterns (Run Charts)






32. What is Type II Error?






33. Process check sheets






34. Failure Mode






35. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






36. Design of Experiments (DOE) approach






37. What are the four perspectives of the Balanced Scorecard?






38. PFMEA






39. Simple Regression Analysis (one factor regression model)






40. List two components of internal failure.






41. What is the difference between the way sampling is done for SPC and for acceptance sampling?






42. For what is a p-chart used?






43. Define yield.






44. What quality tool formally incorporates the voice of the customer?






45. What is the center line of an X-bar chart?






46. What are the three main categories of assignable cause?






47. What is a run chart?






48. Failure effect






49. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






50. Defect check sheets