Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Failure effect






2. Why do you need two control charts for variables SPC?






3. Based on what principal can we use the normal distribution assumptions for SPC?






4. In a regression - what does the coefficient of the intercept tell you






5. What does SIPOC stand for?






6. Define conformance quality.






7. One factor at a time (OFAT)






8. In the Service Quality Gap Model - what is Gap 4?






9. What is Value Stream Mapping?






10. Statistical Hypothesis






11. What size should samples be for attribute SPC?






12. What are the four categories of costs in Juran's framework?






13. What is the difference between the way sampling is done for SPC and for acceptance sampling?






14. Stratified defect check sheets






15. For what is a p-chart used?






16. TWO-DIMENTIONAL SCATTER PLOT






17. Definition of Interaction






18. If you can only collect categorical data - what type of SPC charting can you do?






19. Define aesthetic quality.






20. How does Juran define quality?






21. Creating a Run Chart






22. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






23. What is a histogram?






24. If you have calculated a Cpk - should you also calculate a Cp?






25. Who is a process owner?






26. What is Little's Law?






27. Effect ranking (Severity of the Defect)






28. Manual Test for Nomality






29. What is the center line of an X-bar chart?






30. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






31. Who first studied randomness in industrial processes






32. What is a CAVE man?






33. Failure cause






34. Failure Mode






35. Define product reliability.






36. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






37. If a three-stage process has 90% yields at each stage - what is the overall yield?






38. What is a network diagram?






39. What is the 5S model?






40. To what does the Six in Six Sigma relate?






41. Process occurance ranking






42. In a regression - what does R-square tell you?






43. In Juran's Cost of Quality model - which categories of costs balance which other categories?






44. What quality tool formally incorporates the voice of the customer?






45. What is CTQ?






46. In the Service Quality Gap Model - what is Gap 5?






47. List Garvin's eight dimensions of product quality.






48. Does it ever make sense to accept a job when a process is incapable?






49. What is process capability?






50. Explain the difference between technical and functional service quality.