Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What quality tool formally incorporates the voice of the customer?






2. Risk Priority Number RPN






3. What is written on the "spines" of a fishbone diagram?






4. In the Service Quality Gap Model - what is Gap 1?






5. How does Juran define quality?






6. Taguchi's experimental designs are of this type.






7. Simple Regression Analysis (one factor regression model)






8. A process is operating "in control." Does this mean the customer's requirements are met?






9. FMEA






10. Histogram by Hand






11. What is DPMO?






12. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






13. In a regression - what does R-square tell you?






14. What is a dashboard?






15. What are the four regression assumptions?






16. Who is a process owner?






17. TWO-DIMENTIONAL SCATTER PLOT






18. Why do you need two control charts for variables SPC?






19. When is Cpk used?






20. Define conformance quality.






21. Process check sheets






22. Define product reliability.






23. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






24. In the Service Quality Gap Model - what is Gap 2?






25. Define aesthetic quality.






26. List two components of prevention cost.






27. Detection Criteria Ranking






28. Pareto Analysis






29. ANOVA


30. With Six Sigma capability - how many defects per million opportunities would you see?






31. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?


32. What is process capability?






33. What is an affinity diagram?






34. What is the formula for standard deviation?






35. Effect ranking (Severity of the Defect)






36. What is the formula for the standard deviation of a proportion?






37. To what does the Six in Six Sigma relate?






38. Affinity Diagrams






39. What does DMAIC stand for?






40. DOE






41. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






42. What does the abbreviation UCL stand for?






43. List two appraisal costs.






44. Explain the difference between technical and functional service quality.






45. What is Jidoka?






46. If you can only collect categorical data - what type of SPC charting can you do?






47. Which type of SPC measurement is more precise - variable or attribute?






48. What are the four categories of costs in Juran's framework?






49. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






50. What is a Gage R&R?