Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. For what is an x-bar chart used?






2. Define product reliability.






3. How are LQL and AQL determined in an acceptance sampling plan?






4. Complete this quality phrase: 'Fix the process - not the _____.'






5. One factor at a time (OFAT)






6. FMEA






7. Affinity Diagrams






8. What does SIPOC stand for?






9. What is FMEA?






10. What is the formula for standard deviation?






11. List two components of internal failure.






12. DOE






13. Process occurance ranking






14. List two components of external failure.






15. What is Type 1 Error?






16. What does DMAIC stand for?






17. Define performance quality.






18. F value






19. Which quality guru developed the concept of loss to society?






20. What is the difference between Lean and Six Sigma?






21. Residual






22. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






23. Why do you need two control charts for variables SPC?






24. What is DMADV?






25. Creating a Run Chart






26. In the Service Quality Gap Model - what is Gap 2?






27. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






28. Does it ever make sense to accept a job when a process is incapable?






29. In the Service Quality Gap Model - what is Gap 5?






30. If a Cp shows that a process is not capable - should you calculate Cpk?






31. What are the 5 Ss?






32. What is the Deming Prize?






33. What are the three main categories of assignable cause?






34. Test for constant variance






35. Explain the difference between technical and functional service quality.






36. In the Service Quality Gap Model - what is Gap 1?






37. In the Service Quality Gap Model - what is Gap 3?






38. When yields decrease - what are the two effects on contribution?






39. In a regression - what does R-square tell you?






40. What is an affinity diagram?






41. For what is a p-chart used?






42. What is muda






43. How does Juran define quality?






44. Daniel Test






45. What quality tool formally incorporates the voice of the customer?






46. What is the center line of an X-bar chart?






47. What is a spaghetti diagram?






48. What is the center line of a p-chart?






49. Define aesthetic quality.






50. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?