Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the Five Dimensions of Service Quality?






2. What does DMAIC stand for?






3. What does the abbreviation LCL stand for?






4. Test for Independence






5. What is Value Stream Mapping?






6. Detection Criteria Ranking






7. What is the center line of a p-chart?






8. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






9. In a Z table - what is Z?






10. List two appraisal costs.






11. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






12. Uses of regression






13. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






14. Failure cause






15. List two components of prevention cost.






16. What is the formula for the standard deviation of a proportion?






17. Advantages of DOE






18. Define perceived quality (Garvin's framework).






19. Affinity Diagrams






20. Risk Priority Number RPN






21. Failure Mode






22. What is the difference between the way sampling is done for SPC and for acceptance sampling?






23. In the Service Quality Gap Model - what is Gap 4?






24. In the Service Quality Gap Model - what is Gap 3?






25. Why do you need two control charts for variables SPC?






26. FMEA






27. In the Service Quality Gap Model - what is Gap 2?






28. Define features.






29. What is the role of a green belt?






30. Process check sheets






31. For what is an x-bar chart used?






32. What is Jidoka?






33. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






34. What does SIPOC stand for?






35. What graphical tool is used to show the relationship between two numerical variables?






36. In the Service Quality Gap Model - what is Gap 5?






37. Disadvantages of DOE

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38. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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39. What are the four perspectives of the Balanced Scorecard?






40. One factor at a time (OFAT)






41. F value






42. What is the center line of an X-bar chart?






43. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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44. Affinity Diagrams






45. Defect check sheets






46. What is the formula for standard deviation?






47. If you can only collect categorical data - what type of SPC charting can you do?






48. What is DPMO?






49. Residual






50. What is a histogram?







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