Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. One factor at a time (OFAT)






2. Residual(eij)






3. What is a histogram?






4. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






5. What is poka yoke?






6. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






7. Uses of regression






8. Complete this quality phrase: 'Fix the process - not the _____.'






9. DOE






10. Failure effect






11. Stratified defect check sheets






12. What is FMEA?






13. Defect location check sheets






14. Defect check sheets






15. What is process capability?






16. Define benchmarking.






17. Regression Analysis






18. Process check sheets






19. What is a CAVE man?






20. What is an affinity diagram?






21. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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22. A process is operating "in control." Does this mean the customer's requirements are met?






23. Your production process meets customer specifications. Is your process in control?






24. What is Little's Law?






25. What is the 5S model?






26. Define takt time.






27. What quality tool formally incorporates the voice of the customer?






28. In the Service Quality Gap Model - what is Gap 1?






29. What are the four perspectives of the Balanced Scorecard?






30. What is a network diagram?






31. If a three-stage process has 90% yields at each stage - what is the overall yield?






32. Which quality guru developed the concept of loss to society?






33. Detection Criteria Ranking






34. Process occurance ranking






35. What do you do when a process is out of control?






36. What is a Gage R&R?






37. Pareto Analysis






38. What is the role of a master black belt?






39. What is the Baldrige Award?






40. Define perceived quality (Garvin's framework).






41. What is a run chart?






42. What is the formula for standard deviation?






43. What is CTQ?






44. What are the three main categories of assignable cause?






45. What does a project prioritization matrix do?






46. Creating a Run Chart






47. What is a dashboard?






48. In a regression - what does the standard error of the estimate tell you?






49. What does DMAIC stand for?






50. Definition of Interaction