Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the formula for standard deviation?






2. Define benchmarking.






3. In a regression - what does the standard error of the estimate tell you?






4. Which quality guru developed the concept of loss to society?






5. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






6. Uses of regression - Control






7. Complete this quality phrase: 'Fix the process - not the _____.'






8. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






9. What quality tool formally incorporates the voice of the customer?






10. Non-random patterns (Run Charts)






11. What is an affinity diagram?






12. What type of risk is associated with Type 1 Error?






13. List two appraisal costs.






14. What are the four categories of costs in Juran's framework?






15. What graphical tool is used to show the relationship between two numerical variables?






16. Pareto Analysis






17. In a regression - what does R-square tell you?






18. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






19. Affinity Diagrams






20. What is process capability?






21. What is a Gage R&R?






22. What is a network diagram?






23. Affinity Diagrams






24. Daniel Test






25. Manual Test for Nomality






26. A process is operating "in control." Does this mean the customer's requirements are met?






27. What is FMEA?






28. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






29. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






30. Who is a process owner?






31. In the Service Quality Gap Model - what is Gap 4?






32. ANOVA


33. PFMEA






34. Presence of interaction effect






35. In a Z table - what is Z?






36. What does Crosby say about benchmarking?






37. What is the center line of a p-chart?






38. With Six Sigma capability - how many defects per million opportunities would you see?






39. What is CTQ?






40. If a three-stage process has 90% yields at each stage - what is the overall yield?






41. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






42. FMEA






43. Define features.






44. What does the abbreviation UCL stand for?






45. Define takt time.






46. What quality guru emphasizes management as a system?






47. Disadvantages of DOE


48. In the Service Quality Gap Model - what is Gap 3?






49. What does a project prioritization matrix do?






50. What is the role of a black belt?