Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is DPMO?






2. What do you do when a process is out of control?






3. The Test Statistic (TS)






4. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






5. List two appraisal costs.






6. What is an affinity diagram?






7. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






8. Disadvantages of DOE

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9. If you can only collect categorical data - what type of SPC charting can you do?






10. In Juran's Cost of Quality model - which categories of costs balance which other categories?






11. What is the difference between the way sampling is done for SPC and for acceptance sampling?






12. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






13. Simple Regression Analysis (one factor regression model)






14. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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15. What are the 5 Ss?






16. How are LQL and AQL determined in an acceptance sampling plan?






17. Residual






18. What is the formula for standard deviation?






19. What is a Gantt chart?






20. What does the abbreviation UCL stand for?






21. What are the four perspectives of the Balanced Scorecard?






22. In a regression - what does the p value of F tell you?






23. If a Cp shows that a process is not capable - should you calculate Cpk?






24. What is the role of a master black belt?






25. In the Service Quality Gap Model - what is Gap 4?






26. What are the three main categories of assignable cause?






27. If a three-stage process has 90% yields at each stage - what is the overall yield?






28. Your production process meets customer specifications. Is your process in control?






29. Does it ever make sense to accept a job when a process is incapable?






30. What is the Deming Prize?






31. ANOVA

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32. What type of risk is associated with Type 1 Error?






33. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






34. In a regression - what does R-square tell you?






35. Uses of regression






36. What is a Gage R&R?






37. What does a project prioritization matrix do?






38. What are the four categories of costs in Juran's framework?






39. What is the role of a black belt?






40. Define yield.






41. If you have calculated a Cpk - should you also calculate a Cp?






42. What is a histogram?






43. What are two other names for an Ishikawa diagram?






44. Failure Mode






45. Which quality guru developed the concept of loss to society?






46. What are the four regression assumptions?






47. What is FMEA?






48. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






49. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






50. Pareto Analysis