Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the four perspectives of the Balanced Scorecard?






2. Define features.






3. For what is a p-chart used?






4. What does the abbreviation UCL stand for?






5. What does Crosby say about benchmarking?






6. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






7. In the Service Quality Gap Model - what is Gap 3?






8. What graphical tool is used to show the relationship between two numerical variables?






9. What are the 5 Ss?






10. Why do you need two control charts for variables SPC?






11. ANOVA

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12. Affinity Diagrams






13. Histogram by Hand






14. What is the Baldrige Award?






15. Effect ranking (Severity of the Defect)






16. In Juran's Cost of Quality model - which categories of costs balance which other categories?






17. What is the role of a master black belt?






18. For what is an x-bar chart used?






19. What quality tool formally incorporates the voice of the customer?






20. If a three-stage process has 90% yields at each stage - what is the overall yield?






21. Residual






22. What is process capability?






23. What is Little's Law?






24. Risk Priority Number RPN






25. Who developed the fishbone diagram?






26. One factor at a time (OFAT)






27. Residual(eij)






28. Define aesthetic quality.






29. What is the role of a black belt?






30. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






31. List Garvin's eight dimensions of product quality.






32. Define perceived quality (Garvin's framework).






33. Failure cause






34. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






35. What is a CAVE man?






36. What is a Gage R&R?






37. In the Service Quality Gap Model - what is Gap 4?






38. How does Juran define quality?






39. If you can only collect categorical data - what type of SPC charting can you do?






40. What is a network diagram?






41. What is Type II Error?






42. What is DMADV?






43. What is muda






44. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






45. Statistical Hypothesis






46. What does the abbreviation LCL stand for?






47. What is DPMO?






48. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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49. In the Service Quality Gap Model - what is Gap 1?






50. What is the center line of an X-bar chart?