Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the 5 Ss?






2. List two components of external failure.






3. Residual(eij)






4. Define yield.






5. List two components of internal failure.






6. What are the four perspectives of the Balanced Scorecard?






7. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






8. Design of Experiments (DOE) approach






9. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






10. In a Z table - what is Z?






11. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






12. Test for Independence






13. If a three-stage process has 90% yields at each stage - what is the overall yield?






14. Creating a Run Chart






15. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






16. What is a Pareto chart?






17. When yields decrease - what are the two effects on contribution?






18. Process occurance ranking






19. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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20. FMEA






21. Affinity Diagrams






22. Defect check sheets






23. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






24. How does Juran define quality?






25. Who is a process owner?






26. Uses of regression






27. How are LQL and AQL determined in an acceptance sampling plan?






28. What is the formula for the standard deviation of a proportion?






29. Which type of SPC measurement is more precise - variable or attribute?






30. For what is an x-bar chart used?






31. In the Service Quality Gap Model - what is Gap 3?






32. Simple Regression Analysis (one factor regression model)






33. What quality guru emphasizes management as a system?






34. PFMEA






35. What is the center line of a p-chart?






36. What is DMADV?






37. In the Service Quality Gap Model - what is Gap 4?






38. Manual Test for Nomality






39. In a regression - what does R-square tell you?






40. Define takt time.






41. In the Service Quality Gap Model - what is Gap 2?






42. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






43. Define benchmarking.






44. What does the abbreviation LCL stand for?






45. Define performance quality.






46. What is CTQ?






47. In a regression - what does the coefficient of the intercept tell you






48. Who developed the fishbone diagram?






49. Process check sheets






50. In Juran's Cost of Quality model - which categories of costs balance which other categories?