Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Test for Independence






2. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






3. In a regression - what does the p value of F tell you?






4. What are two other names for an Ishikawa diagram?






5. What is the 5S model?






6. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






7. Explain the difference between technical and functional service quality.






8. What does Crosby say about benchmarking?






9. The Test Statistic (TS)






10. Which type of SPC measurement is more precise - variable or attribute?






11. What is CTQ?






12. Stratified defect check sheets






13. What is the formula for the standard deviation of a proportion?






14. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






15. Based on what principal can we use the normal distribution assumptions for SPC?






16. How are LQL and AQL determined in an acceptance sampling plan?






17. In the Service Quality Gap Model - what is Gap 5?






18. In the Service Quality Gap Model - what is Gap 2?






19. What is written on the "spines" of a fishbone diagram?






20. List two components of prevention cost.






21. What is DMADV?






22. List two components of internal failure.






23. What is the difference between the way sampling is done for SPC and for acceptance sampling?






24. What is the center line of a p-chart?






25. PFMEA






26. What is a Gantt chart?






27. In the Service Quality Gap Model - what is Gap 4?






28. What is an affinity diagram?






29. A process is operating "in control." Does this mean the customer's requirements are met?






30. Define yield.






31. What are the four categories of costs in Juran's framework?






32. What are the three main categories of assignable cause?






33. If a three-stage process has 90% yields at each stage - what is the overall yield?






34. ANOVA


35. Define serviceability.






36. Creating a Run Chart






37. Non-random patterns (Run Charts)






38. What is poka yoke?






39. What does the abbreviation UCL stand for?






40. What is the role of a black belt?






41. Uses of regression - Control






42. What is the Deming Prize?






43. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?


44. What does SIPOC stand for?






45. Daniel Test






46. Definition of Interaction






47. What do you do when a process is out of control?






48. Does it ever make sense to accept a job when a process is incapable?






49. TWO-DIMENTIONAL SCATTER PLOT






50. Statistical Hypothesis