Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Pareto Analysis






2. Design of Experiments (DOE) approach






3. How does Juran define quality?






4. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






5. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






6. What does a project prioritization matrix do?






7. What is the center line of an X-bar chart?






8. Risk Priority Number RPN






9. In the Service Quality Gap Model - what is Gap 5?






10. In a regression - what does R-square tell you?






11. Complete this quality phrase: 'Fix the process - not the _____.'






12. Does it ever make sense to accept a job when a process is incapable?






13. What is a histogram?






14. What is poka yoke?






15. Test for Independence






16. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






17. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






18. What are the three main categories of assignable cause?






19. In a Z table - what is Z?






20. Defect location check sheets






21. Affinity Diagrams






22. One factor at a time (OFAT)






23. Define performance quality.






24. Creating a Run Chart






25. In Juran's Cost of Quality model - which categories of costs balance which other categories?






26. Test for constant variance






27. Define perceived quality (Garvin's framework).






28. If you can only collect categorical data - what type of SPC charting can you do?






29. What is Kaizen?






30. What does Crosby say about benchmarking?






31. What are the 5 Ss?






32. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






33. What is the difference between Lean and Six Sigma?






34. Define features.






35. FMEA






36. Who is a process owner?






37. In the Service Quality Gap Model - what is Gap 3?






38. What is Jidoka?






39. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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40. Who developed the fishbone diagram?






41. What are the four categories of costs in Juran's framework?






42. What does the abbreviation UCL stand for?






43. Failure Mode






44. A process is operating "in control." Does this mean the customer's requirements are met?






45. What do you do when a process is out of control?






46. What are the four regression assumptions?






47. What does the abbreviation LCL stand for?






48. In a regression - what does the standard error of the estimate tell you?






49. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






50. Definition of Interaction