Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What does DMAIC stand for?






2. What quality tool formally incorporates the voice of the customer?






3. If you have calculated a Cpk - should you also calculate a Cp?






4. What is FMEA?






5. Risk Priority Number RPN






6. Define takt time.






7. Define durability.






8. How are LQL and AQL determined in an acceptance sampling plan?






9. What is Little's Law?






10. In the Service Quality Gap Model - what is Gap 3?






11. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






12. What is DMADV?






13. In a regression - what does the standard error of the estimate tell you?






14. Affinity Diagrams






15. What is the role of a black belt?






16. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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17. For what is an x-bar chart used?






18. Residual






19. Regression






20. What happens to control limits on an SPC chart when sample size is increased?






21. What is an affinity diagram?






22. In the Service Quality Gap Model - what is Gap 5?






23. Stratified defect check sheets






24. Defect check sheets






25. What is a Gage R&R?






26. What is Type 1 Error?






27. What is muda






28. What percentage of a normal distribution lies above the mean?






29. List two components of external failure.






30. Process check sheets






31. If a Cp shows that a process is not capable - should you calculate Cpk?






32. In a regression - what does the p value of F tell you?






33. Define benchmarking.






34. What does the abbreviation UCL stand for?






35. Which quality guru developed the concept of loss to society?






36. Define product reliability.






37. Failure effect






38. What are the three main categories of assignable cause?






39. Creating a Run Chart






40. What quality guru emphasizes management as a system?






41. How does Juran define quality?






42. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






43. Defect location check sheets






44. Histogram by Hand






45. What does a project prioritization matrix do?






46. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






47. If you can only collect categorical data - what type of SPC charting can you do?






48. A process is operating "in control." Does this mean the customer's requirements are met?






49. Why do you need two control charts for variables SPC?






50. Define yield.