Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. ANOVA

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2. Who developed the fishbone diagram?






3. What is the difference between Lean and Six Sigma?






4. What is a CAVE man?






5. What is the 5S model?






6. What is a histogram?






7. Your production process meets customer specifications. Is your process in control?






8. What is a Gantt chart?






9. In the Service Quality Gap Model - what is Gap 3?






10. TWO-DIMENTIONAL SCATTER PLOT






11. Detection Criteria Ranking






12. Creating a Run Chart






13. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






14. FMEA






15. To what does the Six in Six Sigma relate?






16. What does DMAIC stand for?






17. Advantages of DOE






18. In a regression - what does the coefficient of the intercept tell you






19. Cause and Effect Diagrams






20. What is the formula for standard deviation?






21. What do you do when a process is out of control?






22. Process occurance ranking






23. What is written on the "spines" of a fishbone diagram?






24. Why do you need two control charts for variables SPC?






25. What happens to control limits on an SPC chart when sample size is increased?






26. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






27. Define product reliability.






28. F value






29. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






30. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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31. What is DMADV?






32. What does the abbreviation LCL stand for?






33. Define aesthetic quality.






34. Disadvantages of DOE

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35. One factor at a time (OFAT)






36. If a Cp shows that a process is not capable - should you calculate Cpk?






37. In a regression - what does R-square tell you?






38. What are the four perspectives of the Balanced Scorecard?






39. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






40. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






41. What is Type II Error?






42. Test for constant variance






43. Presence of interaction effect






44. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






45. What is the Deming Prize?






46. What does the abbreviation UCL stand for?






47. What is muda






48. DFMEA






49. Define features.






50. What is the center line of a p-chart?