Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-random patterns (Run Charts)






2. Pareto Analysis






3. What is a network diagram?






4. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






5. Histogram by Hand






6. Define aesthetic quality.






7. For what is a p-chart used?






8. What is a dashboard?






9. Failure effect






10. For what is an x-bar chart used?






11. Who is a process owner?






12. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






13. Manual Test for Nomality






14. If you have calculated a Cpk - should you also calculate a Cp?






15. What is Value Stream Mapping?






16. Does it ever make sense to accept a job when a process is incapable?






17. What are two other names for an Ishikawa diagram?






18. What is Little's Law?






19. In a Z table - what is Z?






20. How are LQL and AQL determined in an acceptance sampling plan?






21. FMEA






22. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






23. What is the formula for standard deviation?






24. In the Service Quality Gap Model - what is Gap 4?






25. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






26. Definition of Interaction






27. In the Service Quality Gap Model - what is Gap 5?






28. What is a run chart?






29. Why do you need two control charts for variables SPC?






30. To what does the Six in Six Sigma relate?






31. Effect ranking (Severity of the Defect)






32. What graphical tool is used to show the relationship between two numerical variables?






33. What is an affinity diagram?






34. What is Jidoka?






35. Simple Regression Analysis (one factor regression model)






36. When yields decrease - what are the two effects on contribution?






37. F value






38. What are the three main categories of assignable cause?






39. What is the Deming Prize?






40. What is the formula for the standard deviation of a proportion?






41. Process occurance ranking






42. Define yield.






43. In the Service Quality Gap Model - what is Gap 1?






44. If a Cp shows that a process is not capable - should you calculate Cpk?






45. What is a Gantt chart?






46. Uses of regression






47. How does Juran define quality?






48. What is Type 1 Error?






49. Who developed the fishbone diagram?






50. What is the role of a green belt?