Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






2. List two components of external failure.






3. What is a histogram?






4. List two components of prevention cost.






5. FMEA






6. Does it ever make sense to accept a job when a process is incapable?






7. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






8. What is muda






9. What do you do when a process is out of control?






10. What are the 5 Ss?






11. In a regression - what does the coefficient of the intercept tell you






12. Define perceived quality (Garvin's framework).






13. Uses of regression






14. What is the role of a master black belt?






15. Definition of Interaction






16. Residual






17. List two appraisal costs.






18. Why do you need two control charts for variables SPC?






19. If a three-stage process has 90% yields at each stage - what is the overall yield?






20. Which quality guru developed the concept of loss to society?






21. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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22. In the Service Quality Gap Model - what is Gap 4?






23. Define features.






24. When is Cpk used?






25. What does the abbreviation UCL stand for?






26. Define conformance quality.






27. Affinity Diagrams






28. What does a project prioritization matrix do?






29. To what does the Six in Six Sigma relate?






30. One factor at a time (OFAT)






31. Taguchi's experimental designs are of this type.






32. Affinity Diagrams






33. What is a Gantt chart?






34. Cause and Effect Diagrams






35. In the Service Quality Gap Model - what is Gap 2?






36. Regression Analysis






37. What is process capability?






38. PFMEA






39. What are two other names for an Ishikawa diagram?






40. What is a spaghetti diagram?






41. TWO-DIMENTIONAL SCATTER PLOT






42. Process occurance ranking






43. What percentage of a normal distribution lies above the mean?






44. What is poka yoke?






45. Who first studied randomness in industrial processes






46. Detection Criteria Ranking






47. Daniel Test






48. What quality tool formally incorporates the voice of the customer?






49. What is the formula for standard deviation?






50. Define performance quality.