Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How are LQL and AQL determined in an acceptance sampling plan?






2. In a regression - what does the coefficient of the intercept tell you






3. What is process capability?






4. Who is a process owner?






5. What is FMEA?






6. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






7. What does SIPOC stand for?






8. List two components of prevention cost.






9. What does DMAIC stand for?






10. Define product reliability.






11. What is a Gantt chart?






12. Advantages of DOE






13. Define durability.






14. FMEA






15. What is an affinity diagram?






16. What is the Deming Prize?






17. What is written on the "spines" of a fishbone diagram?






18. Define yield.






19. Definition of Interaction






20. What is the 5S model?






21. What is the difference between the way sampling is done for SPC and for acceptance sampling?






22. List Garvin's eight dimensions of product quality.






23. In a regression - what does R-square tell you?






24. What is the formula for standard deviation?






25. In the Service Quality Gap Model - what is Gap 2?






26. Daniel Test






27. What is poka yoke?






28. Presence of interaction effect






29. One factor at a time (OFAT)






30. What are two other names for an Ishikawa diagram?






31. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






32. Creating a Run Chart






33. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






34. What happens to control limits on an SPC chart when sample size is increased?






35. Cause and Effect Diagrams






36. Who developed the fishbone diagram?






37. Define features.






38. What is a Gage R&R?






39. List two appraisal costs.






40. Which quality guru developed the concept of loss to society?






41. What is a Pareto chart?






42. If a Cp shows that a process is not capable - should you calculate Cpk?






43. Define serviceability.






44. What is the role of a master black belt?






45. What is Little's Law?






46. Defect location check sheets






47. In Juran's Cost of Quality model - which categories of costs balance which other categories?






48. What size should samples be for attribute SPC?






49. Complete this quality phrase: 'Fix the process - not the _____.'






50. Process check sheets