Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. For what is a p-chart used?






2. What is Jidoka?






3. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






4. List two appraisal costs.






5. Why do you need two control charts for variables SPC?






6. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






7. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






8. In a regression - what does R-square tell you?






9. One factor at a time (OFAT)






10. In the Service Quality Gap Model - what is Gap 5?






11. FMEA






12. List Garvin's eight dimensions of product quality.






13. Non-random patterns (Run Charts)






14. What is Type II Error?






15. Design of Experiments (DOE) approach






16. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






17. What is the 5S model?






18. Name the structure associated with Quality Function Deployment.






19. List two components of prevention cost.






20. In the Service Quality Gap Model - what is Gap 3?






21. What is Type 1 Error?






22. What is poka yoke?






23. What quality guru emphasizes management as a system?






24. What is a spaghetti diagram?






25. What is Value Stream Mapping?






26. What does SIPOC stand for?






27. What size should samples be for attribute SPC?






28. Regression Analysis






29. If a three-stage process has 90% yields at each stage - what is the overall yield?






30. FMEA






31. Test for Independence






32. Defect location check sheets






33. What is written on the "spines" of a fishbone diagram?






34. Failure Mode






35. Failure effect






36. With Six Sigma capability - how many defects per million opportunities would you see?






37. What does Crosby say about benchmarking?






38. Define conformance quality.






39. Detection Criteria Ranking






40. Define benchmarking.






41. One factor at a time (OFAT)






42. In the Service Quality Gap Model - what is Gap 2?






43. What is a Gage R&R?






44. Based on what principal can we use the normal distribution assumptions for SPC?






45. How does Juran define quality?






46. Manual Test for Nomality






47. Which quality guru developed the concept of loss to society?






48. Simple Regression Analysis (one factor regression model)






49. What is the role of a black belt?






50. What is Little's Law?