Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






2. What is Value Stream Mapping?






3. Cause and Effect Diagrams






4. Regression Analysis






5. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






6. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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7. Manual Test for Nomality






8. What does DMAIC stand for?






9. What is Type 1 Error?






10. Process occurance ranking






11. List two components of prevention cost.






12. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






13. What quality tool formally incorporates the voice of the customer?






14. What is a Pareto chart?






15. Definition of Interaction






16. What does the abbreviation LCL stand for?






17. List two components of internal failure.






18. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






19. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






20. Test for constant variance






21. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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22. Risk Priority Number RPN






23. What is FMEA?






24. In the Service Quality Gap Model - what is Gap 1?






25. Define takt time.






26. What is poka yoke?






27. What is DMADV?






28. What are two other names for an Ishikawa diagram?






29. What is the role of a black belt?






30. Name the structure associated with Quality Function Deployment.






31. Who is a process owner?






32. Creating a Run Chart






33. In the Service Quality Gap Model - what is Gap 2?






34. Who developed the fishbone diagram?






35. When is Cpk used?






36. What are the four regression assumptions?






37. What is the center line of an X-bar chart?






38. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






39. If a three-stage process has 90% yields at each stage - what is the overall yield?






40. Explain the difference between technical and functional service quality.






41. List two components of external failure.






42. For what is a p-chart used?






43. Affinity Diagrams






44. In Juran's Cost of Quality model - which categories of costs balance which other categories?






45. Define durability.






46. DFMEA






47. The Test Statistic (TS)






48. What is the Baldrige Award?






49. Define features.






50. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?