Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a dashboard?






2. Define conformance quality.






3. What are the four regression assumptions?






4. Taguchi's experimental designs are of this type.






5. FMEA






6. What happens to control limits on an SPC chart when sample size is increased?






7. What graphical tool is used to show the relationship between two numerical variables?






8. What are the Five Dimensions of Service Quality?






9. Advantages of DOE






10. What is Kaizen?






11. What is DPMO?






12. If you have calculated a Cpk - should you also calculate a Cp?






13. In the Service Quality Gap Model - what is Gap 4?






14. For what is an x-bar chart used?






15. What is a histogram?






16. What is process capability?






17. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?


18. What are two other names for an Ishikawa diagram?






19. In the Service Quality Gap Model - what is Gap 2?






20. What does the abbreviation UCL stand for?






21. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






22. What quality tool formally incorporates the voice of the customer?






23. What is the difference between the way sampling is done for SPC and for acceptance sampling?






24. What is the formula for the standard deviation of a proportion?






25. In a regression - what does the p value of F tell you?






26. Name the structure associated with Quality Function Deployment.






27. What is Type II Error?






28. What is the 5S model?






29. What is a Gantt chart?






30. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






31. What are the three main categories of assignable cause?






32. What are the four categories of costs in Juran's framework?






33. If you can only collect categorical data - what type of SPC charting can you do?






34. What is the formula for standard deviation?






35. The Test Statistic (TS)






36. What is poka yoke?






37. Explain the difference between technical and functional service quality.






38. What does the abbreviation LCL stand for?






39. Test for Independence






40. In the Service Quality Gap Model - what is Gap 1?






41. Define takt time.






42. Pareto Analysis






43. Affinity Diagrams






44. With Six Sigma capability - how many defects per million opportunities would you see?






45. Risk Priority Number RPN






46. List two components of internal failure.






47. In a regression - what does the standard error of the estimate tell you?






48. What is a spaghetti diagram?






49. What is an affinity diagram?






50. Define aesthetic quality.