Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a network diagram?






2. Does it ever make sense to accept a job when a process is incapable?






3. Which type of SPC measurement is more precise - variable or attribute?






4. What is Type 1 Error?






5. What does DMAIC stand for?






6. In a Z table - what is Z?






7. FMEA






8. What percentage of a normal distribution lies above the mean?






9. What is Kaizen?






10. What quality guru emphasizes management as a system?






11. List two components of internal failure.






12. Stratified defect check sheets






13. What is DPMO?






14. DOE






15. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






16. What is the role of a green belt?






17. What is the role of a black belt?






18. What is written on the "spines" of a fishbone diagram?






19. What is the Baldrige Award?






20. List Garvin's eight dimensions of product quality.






21. What is the role of a master black belt?






22. ANOVA

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23. What is a spaghetti diagram?






24. Who is a process owner?






25. What are the three main categories of assignable cause?






26. What does SIPOC stand for?






27. Disadvantages of DOE

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28. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






29. Test for Independence






30. Design of Experiments (DOE) approach






31. Histogram by Hand






32. What type of risk is associated with Type II Error?






33. When is Cpk used?






34. Define perceived quality (Garvin's framework).






35. What is the difference between Lean and Six Sigma?






36. In the Service Quality Gap Model - what is Gap 4?






37. What is the formula for standard deviation?






38. When yields decrease - what are the two effects on contribution?






39. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






40. What is a run chart?






41. What do you do when a process is out of control?






42. DFMEA






43. What is a dashboard?






44. Effect ranking (Severity of the Defect)






45. One factor at a time (OFAT)






46. Non-random patterns (Run Charts)






47. What is an affinity diagram?






48. Define product reliability.






49. List two components of external failure.






50. What is the center line of a p-chart?