Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Regression






2. Define performance quality.






3. Histogram by Hand






4. What does the abbreviation LCL stand for?






5. What is DMADV?






6. Detection Criteria Ranking






7. PFMEA






8. In the Service Quality Gap Model - what is Gap 2?






9. What are two other names for an Ishikawa diagram?






10. Defect location check sheets






11. If you can only collect categorical data - what type of SPC charting can you do?






12. What type of risk is associated with Type II Error?






13. What is CTQ?






14. Define yield.






15. What do you do when a process is out of control?






16. What is poka yoke?






17. What is the Baldrige Award?






18. What is Little's Law?






19. Stratified defect check sheets






20. What is the difference between Lean and Six Sigma?






21. Residual






22. Defect check sheets






23. What is DPMO?






24. What does DMAIC stand for?






25. In a regression - what does the standard error of the estimate tell you?






26. Who is a process owner?






27. List two components of prevention cost.






28. When is Cpk used?






29. What is a Gage R&R?






30. Uses of regression - Control






31. Define benchmarking.






32. TWO-DIMENTIONAL SCATTER PLOT






33. Complete this quality phrase: 'Fix the process - not the _____.'






34. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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35. What quality guru emphasizes management as a system?






36. Process occurance ranking






37. Design of Experiments (DOE) approach






38. List two components of external failure.






39. What is Value Stream Mapping?






40. A process is operating "in control." Does this mean the customer's requirements are met?






41. Creating a Run Chart






42. In the Service Quality Gap Model - what is Gap 5?






43. What are the four categories of costs in Juran's framework?






44. In Juran's Cost of Quality model - which categories of costs balance which other categories?






45. Why do you need two control charts for variables SPC?






46. Explain the difference between technical and functional service quality.






47. Advantages of DOE






48. Affinity Diagrams






49. What are the Five Dimensions of Service Quality?






50. Define serviceability.






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