Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define benchmarking.






2. What size should samples be for attribute SPC?






3. What is FMEA?






4. When yields decrease - what are the two effects on contribution?






5. What are two other names for an Ishikawa diagram?






6. Pareto Analysis






7. ANOVA

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8. Defect check sheets






9. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






10. If a Cp shows that a process is not capable - should you calculate Cpk?






11. What is a Gage R&R?






12. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






13. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






14. Define performance quality.






15. In the Service Quality Gap Model - what is Gap 2?






16. Test for Independence






17. What is the Deming Prize?






18. Presence of interaction effect






19. What is Value Stream Mapping?






20. Advantages of DOE






21. Who first studied randomness in industrial processes






22. Daniel Test






23. If a three-stage process has 90% yields at each stage - what is the overall yield?






24. Define aesthetic quality.






25. The Test Statistic (TS)






26. Why do you need two control charts for variables SPC?






27. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






28. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






29. What is Kaizen?






30. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






31. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






32. In a regression - what does the p value of F tell you?






33. What does SIPOC stand for?






34. For what is a p-chart used?






35. In the Service Quality Gap Model - what is Gap 1?






36. What is poka yoke?






37. What is muda






38. What is the difference between Lean and Six Sigma?






39. Histogram by Hand






40. For what is an x-bar chart used?






41. In a regression - what does the standard error of the estimate tell you?






42. What is DPMO?






43. Regression






44. Does it ever make sense to accept a job when a process is incapable?






45. Cause and Effect Diagrams






46. Affinity Diagrams






47. Effect ranking (Severity of the Defect)






48. What are the 5 Ss?






49. Define conformance quality.






50. List two components of external failure.