Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define performance quality.






2. For what is a p-chart used?






3. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






4. What are two other names for an Ishikawa diagram?






5. What is process capability?






6. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






7. What are the Five Dimensions of Service Quality?






8. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






9. List two appraisal costs.






10. Failure Mode






11. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






12. Your production process meets customer specifications. Is your process in control?






13. Does it ever make sense to accept a job when a process is incapable?






14. Uses of regression






15. Disadvantages of DOE

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16. The Test Statistic (TS)






17. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






18. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






19. If you can only collect categorical data - what type of SPC charting can you do?






20. Define durability.






21. What happens to control limits on an SPC chart when sample size is increased?






22. List two components of prevention cost.






23. TWO-DIMENTIONAL SCATTER PLOT






24. Residual(eij)






25. Histogram by Hand






26. What is a Gantt chart?






27. What does Crosby say about benchmarking?






28. What is the Deming Prize?






29. Who developed the fishbone diagram?






30. Creating a Run Chart






31. Effect ranking (Severity of the Defect)






32. Regression Analysis






33. List two components of external failure.






34. Failure effect






35. If a Cp shows that a process is not capable - should you calculate Cpk?






36. What is a run chart?






37. What type of risk is associated with Type II Error?






38. What is Type 1 Error?






39. What is CTQ?






40. Definition of Interaction






41. F value






42. What does the abbreviation UCL stand for?






43. One factor at a time (OFAT)






44. Why do you need two control charts for variables SPC?






45. What is Little's Law?






46. What are the four perspectives of the Balanced Scorecard?






47. Who is a process owner?






48. In the Service Quality Gap Model - what is Gap 5?






49. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






50. What is the formula for standard deviation?