Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. If a three-stage process has 90% yields at each stage - what is the overall yield?






2. In the Service Quality Gap Model - what is Gap 2?






3. What is the Deming Prize?






4. In Juran's Cost of Quality model - which categories of costs balance which other categories?






5. What is FMEA?






6. With Six Sigma capability - how many defects per million opportunities would you see?






7. Define performance quality.






8. Advantages of DOE






9. Pareto Analysis






10. In a regression - what does the p value of F tell you?






11. Defect location check sheets






12. For what is an x-bar chart used?






13. What is Type 1 Error?






14. Failure cause






15. Define features.






16. What size should samples be for attribute SPC?






17. Which type of SPC measurement is more precise - variable or attribute?






18. List two components of external failure.






19. Non-random patterns (Run Charts)






20. What does a project prioritization matrix do?






21. List two components of prevention cost.






22. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






23. What quality guru emphasizes management as a system?






24. Define perceived quality (Garvin's framework).






25. Cause and Effect Diagrams






26. What is a run chart?






27. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






28. What is a network diagram?






29. Who is a process owner?






30. Test for Independence






31. Process check sheets






32. What is the center line of a p-chart?






33. What is a Gantt chart?






34. What does DMAIC stand for?






35. Test for constant variance






36. Define benchmarking.






37. Effect ranking (Severity of the Defect)






38. Taguchi's experimental designs are of this type.






39. What is the difference between the way sampling is done for SPC and for acceptance sampling?






40. What is DMADV?






41. Complete this quality phrase: 'Fix the process - not the _____.'






42. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






43. What does SIPOC stand for?






44. What is Jidoka?






45. When yields decrease - what are the two effects on contribution?






46. TWO-DIMENTIONAL SCATTER PLOT






47. What quality tool formally incorporates the voice of the customer?






48. What is the formula for the standard deviation of a proportion?






49. In a regression - what does the coefficient of the intercept tell you






50. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?







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