Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define benchmarking.






2. Failure Mode






3. Your production process meets customer specifications. Is your process in control?






4. What does the abbreviation UCL stand for?






5. Name the structure associated with Quality Function Deployment.






6. Advantages of DOE






7. What is DPMO?






8. What are the four categories of costs in Juran's framework?






9. Failure effect






10. Define perceived quality (Garvin's framework).






11. Disadvantages of DOE


12. What is a histogram?






13. Test for constant variance






14. Process check sheets






15. What is the role of a green belt?






16. Which quality guru developed the concept of loss to society?






17. One factor at a time (OFAT)






18. What is an affinity diagram?






19. What are the four perspectives of the Balanced Scorecard?






20. What graphical tool is used to show the relationship between two numerical variables?






21. Does it ever make sense to accept a job when a process is incapable?






22. Statistical Hypothesis






23. Pareto Analysis






24. List two appraisal costs.






25. List Garvin's eight dimensions of product quality.






26. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






27. ANOVA


28. What is Type II Error?






29. If a three-stage process has 90% yields at each stage - what is the overall yield?






30. Residual(eij)






31. What does a project prioritization matrix do?






32. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






33. Failure cause






34. What is a network diagram?






35. List two components of internal failure.






36. DOE






37. Based on what principal can we use the normal distribution assumptions for SPC?






38. FMEA






39. In the Service Quality Gap Model - what is Gap 4?






40. Define takt time.






41. What is the center line of a p-chart?






42. In the Service Quality Gap Model - what is Gap 5?






43. How are LQL and AQL determined in an acceptance sampling plan?






44. F value






45. List two components of prevention cost.






46. If a Cp shows that a process is not capable - should you calculate Cpk?






47. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






48. In the Service Quality Gap Model - what is Gap 3?






49. In a regression - what does the coefficient of the intercept tell you






50. Define performance quality.