Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define aesthetic quality.






2. What are the four categories of costs in Juran's framework?






3. How are LQL and AQL determined in an acceptance sampling plan?






4. What are the four regression assumptions?






5. FMEA






6. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






7. Define performance quality.






8. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






9. What is the difference between the way sampling is done for SPC and for acceptance sampling?






10. What is the 5S model?






11. What happens to control limits on an SPC chart when sample size is increased?






12. What is the center line of an X-bar chart?






13. What is written on the "spines" of a fishbone diagram?






14. Who is a process owner?






15. Presence of interaction effect






16. What is the formula for standard deviation?






17. In the Service Quality Gap Model - what is Gap 3?






18. Complete this quality phrase: 'Fix the process - not the _____.'






19. What is the center line of a p-chart?






20. Regression Analysis






21. Stratified defect check sheets






22. Affinity Diagrams






23. Defect location check sheets






24. What is a spaghetti diagram?






25. What quality guru emphasizes management as a system?






26. Defect check sheets






27. What is a Gage R&R?






28. A process is operating "in control." Does this mean the customer's requirements are met?






29. When yields decrease - what are the two effects on contribution?






30. What is muda






31. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






32. With Six Sigma capability - how many defects per million opportunities would you see?






33. List two appraisal costs.






34. Risk Priority Number RPN






35. Define features.






36. What is the role of a green belt?






37. If you can only collect categorical data - what type of SPC charting can you do?






38. ANOVA


39. If a three-stage process has 90% yields at each stage - what is the overall yield?






40. Pareto Analysis






41. What is poka yoke?






42. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?


43. Affinity Diagrams






44. Disadvantages of DOE


45. What does Crosby say about benchmarking?






46. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






47. Uses of regression - Control






48. What is a network diagram?






49. What is the role of a black belt?






50. F value