Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Does it ever make sense to accept a job when a process is incapable?






2. What type of risk is associated with Type 1 Error?






3. What is the formula for the standard deviation of a proportion?






4. Taguchi's experimental designs are of this type.






5. What is a histogram?






6. In a regression - what does R-square tell you?






7. What is Type 1 Error?






8. What are the four categories of costs in Juran's framework?






9. What graphical tool is used to show the relationship between two numerical variables?






10. Design of Experiments (DOE) approach






11. Test for Independence






12. If a Cp shows that a process is not capable - should you calculate Cpk?






13. What is a Pareto chart?






14. In the Service Quality Gap Model - what is Gap 2?






15. What is the 5S model?






16. Defect location check sheets






17. What are the four regression assumptions?






18. Define perceived quality (Garvin's framework).






19. List two appraisal costs.






20. Based on what principal can we use the normal distribution assumptions for SPC?






21. When is Cpk used?






22. Advantages of DOE






23. Define serviceability.






24. What is the role of a green belt?






25. Process check sheets






26. What is a Gage R&R?






27. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






28. Uses of regression - Control






29. What type of risk is associated with Type II Error?






30. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






31. Presence of interaction effect






32. What is the center line of a p-chart?






33. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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34. ANOVA

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35. What does a project prioritization matrix do?






36. Define takt time.






37. Risk Priority Number RPN






38. What does DMAIC stand for?






39. Cause and Effect Diagrams






40. What does the abbreviation LCL stand for?






41. What does Crosby say about benchmarking?






42. FMEA






43. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






44. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






45. TWO-DIMENTIONAL SCATTER PLOT






46. What is Little's Law?






47. What is a Gantt chart?






48. Regression Analysis






49. F value






50. Explain the difference between technical and functional service quality.