Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In the Service Quality Gap Model - what is Gap 1?






2. What does the abbreviation UCL stand for?






3. Failure Mode






4. Which quality guru developed the concept of loss to society?






5. What does a project prioritization matrix do?






6. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






7. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






8. What is the difference between the way sampling is done for SPC and for acceptance sampling?






9. List two components of internal failure.






10. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






11. Does it ever make sense to accept a job when a process is incapable?






12. Define product reliability.






13. Affinity Diagrams






14. Test for Independence






15. In the Service Quality Gap Model - what is Gap 5?






16. What is a Pareto chart?






17. What is an affinity diagram?






18. What is DMADV?






19. Affinity Diagrams






20. A process is operating "in control." Does this mean the customer's requirements are met?






21. Process check sheets






22. Who is a process owner?






23. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






24. Cause and Effect Diagrams






25. What is a network diagram?






26. Daniel Test






27. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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28. PFMEA






29. DOE






30. What is a CAVE man?






31. Detection Criteria Ranking






32. What is the Deming Prize?






33. What does DMAIC stand for?






34. With Six Sigma capability - how many defects per million opportunities would you see?






35. When is Cpk used?






36. Name the structure associated with Quality Function Deployment.






37. List two appraisal costs.






38. What is the role of a master black belt?






39. Pareto Analysis






40. What are two other names for an Ishikawa diagram?






41. In a regression - what does R-square tell you?






42. Disadvantages of DOE

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43. The Test Statistic (TS)






44. What is the role of a black belt?






45. For what is a p-chart used?






46. If you have calculated a Cpk - should you also calculate a Cp?






47. What is a Gage R&R?






48. Explain the difference between technical and functional service quality.






49. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






50. Definition of Interaction







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