Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. FMEA






2. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






3. Define conformance quality.






4. Define takt time.






5. What quality tool formally incorporates the voice of the customer?






6. Residual






7. Process check sheets






8. Affinity Diagrams






9. Who is a process owner?






10. Uses of regression






11. What is DMADV?






12. If you have calculated a Cpk - should you also calculate a Cp?






13. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






14. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






15. What is a network diagram?






16. What is the difference between Lean and Six Sigma?






17. What are the Five Dimensions of Service Quality?






18. What is poka yoke?






19. Name the structure associated with Quality Function Deployment.






20. One factor at a time (OFAT)






21. How are LQL and AQL determined in an acceptance sampling plan?






22. Failure cause






23. Affinity Diagrams






24. Test for Independence






25. What does a project prioritization matrix do?






26. ANOVA

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27. Define benchmarking.






28. Define yield.






29. How does Juran define quality?






30. Simple Regression Analysis (one factor regression model)






31. What is a histogram?






32. Disadvantages of DOE

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33. List two appraisal costs.






34. Define product reliability.






35. What is the center line of an X-bar chart?






36. Define aesthetic quality.






37. In the Service Quality Gap Model - what is Gap 4?






38. Defect location check sheets






39. PFMEA






40. What is a Pareto chart?






41. What is a run chart?






42. What does the abbreviation LCL stand for?






43. What is the 5S model?






44. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






45. In a Z table - what is Z?






46. What is CTQ?






47. Risk Priority Number RPN






48. What is Jidoka?






49. What are the four categories of costs in Juran's framework?






50. What are the four regression assumptions?