Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In the Service Quality Gap Model - what is Gap 1?






2. Define benchmarking.






3. How are LQL and AQL determined in an acceptance sampling plan?






4. What is a run chart?






5. Affinity Diagrams






6. What are the 5 Ss?






7. What is Little's Law?






8. Who is a process owner?






9. If you can only collect categorical data - what type of SPC charting can you do?






10. Advantages of DOE






11. What happens to control limits on an SPC chart when sample size is increased?






12. DFMEA






13. What percentage of a normal distribution lies above the mean?






14. Process check sheets






15. Test for Independence






16. What are the four regression assumptions?






17. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






18. In a regression - what does R-square tell you?






19. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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20. One factor at a time (OFAT)






21. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






22. What is the 5S model?






23. Uses of regression - Control






24. List Garvin's eight dimensions of product quality.






25. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






26. In Juran's Cost of Quality model - which categories of costs balance which other categories?






27. What do you do when a process is out of control?






28. In the Service Quality Gap Model - what is Gap 3?






29. What is FMEA?






30. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






31. What is a histogram?






32. TWO-DIMENTIONAL SCATTER PLOT






33. When yields decrease - what are the two effects on contribution?






34. What is a network diagram?






35. What is the formula for standard deviation?






36. What are the four categories of costs in Juran's framework?






37. If a three-stage process has 90% yields at each stage - what is the overall yield?






38. What is process capability?






39. What is the center line of a p-chart?






40. Define durability.






41. What is the formula for the standard deviation of a proportion?






42. Residual






43. What does DMAIC stand for?






44. Define features.






45. What is a dashboard?






46. Affinity Diagrams






47. With Six Sigma capability - how many defects per million opportunities would you see?






48. Who developed the fishbone diagram?






49. Residual(eij)






50. DOE