Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What graphical tool is used to show the relationship between two numerical variables?






2. What is the role of a master black belt?






3. Which quality guru developed the concept of loss to society?






4. With Six Sigma capability - how many defects per million opportunities would you see?






5. What is a histogram?






6. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






7. What is the difference between Lean and Six Sigma?






8. PFMEA






9. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






10. Cause and Effect Diagrams






11. What is Type 1 Error?






12. What is muda






13. Define perceived quality (Garvin's framework).






14. What is Kaizen?






15. List two components of prevention cost.






16. Creating a Run Chart






17. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






18. Does it ever make sense to accept a job when a process is incapable?






19. What is a run chart?






20. Statistical Hypothesis






21. Test for Independence






22. What are the four regression assumptions?






23. In the Service Quality Gap Model - what is Gap 1?






24. Non-random patterns (Run Charts)






25. In the Service Quality Gap Model - what is Gap 3?






26. Process occurance ranking






27. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?


28. What are the 5 Ss?






29. When yields decrease - what are the two effects on contribution?






30. If you can only collect categorical data - what type of SPC charting can you do?






31. Histogram by Hand






32. What type of risk is associated with Type II Error?






33. What is CTQ?






34. Pareto Analysis






35. If a three-stage process has 90% yields at each stage - what is the overall yield?






36. The Test Statistic (TS)






37. Simple Regression Analysis (one factor regression model)






38. What are the Five Dimensions of Service Quality?






39. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






40. What is a Gantt chart?






41. What is the center line of an X-bar chart?






42. What is Jidoka?






43. What is a Gage R&R?






44. If you have calculated a Cpk - should you also calculate a Cp?






45. Affinity Diagrams






46. Regression Analysis






47. One factor at a time (OFAT)






48. For what is an x-bar chart used?






49. What is the Baldrige Award?






50. What is DPMO?