Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. FMEA






2. What is the role of a master black belt?






3. In Juran's Cost of Quality model - which categories of costs balance which other categories?






4. Define yield.






5. What is the Deming Prize?






6. In the Service Quality Gap Model - what is Gap 1?






7. Failure effect






8. Disadvantages of DOE

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9. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






10. What percentage of a normal distribution lies above the mean?






11. What are the 5 Ss?






12. Manual Test for Nomality






13. Define aesthetic quality.






14. Define performance quality.






15. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






16. What is DMADV?






17. What is the 5S model?






18. Uses of regression






19. What is the formula for standard deviation?






20. Failure cause






21. What is Type 1 Error?






22. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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23. What does Crosby say about benchmarking?






24. List two components of internal failure.






25. Does it ever make sense to accept a job when a process is incapable?






26. What graphical tool is used to show the relationship between two numerical variables?






27. Process occurance ranking






28. What is muda






29. Explain the difference between technical and functional service quality.






30. One factor at a time (OFAT)






31. Test for Independence






32. What is the center line of an X-bar chart?






33. List two components of prevention cost.






34. To what does the Six in Six Sigma relate?






35. What is the difference between Lean and Six Sigma?






36. Which quality guru developed the concept of loss to society?






37. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






38. What is the formula for the standard deviation of a proportion?






39. In the Service Quality Gap Model - what is Gap 2?






40. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






41. Regression






42. What is written on the "spines" of a fishbone diagram?






43. What is poka yoke?






44. If you can only collect categorical data - what type of SPC charting can you do?






45. What is a spaghetti diagram?






46. Pareto Analysis






47. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






48. Detection Criteria Ranking






49. PFMEA






50. What is process capability?