Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Daniel Test






2. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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3. What is a run chart?






4. In a regression - what does the coefficient of the intercept tell you






5. Residual(eij)






6. Creating a Run Chart






7. What are the four categories of costs in Juran's framework?






8. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






9. FMEA






10. With Six Sigma capability - how many defects per million opportunities would you see?






11. Who developed the fishbone diagram?






12. Process occurance ranking






13. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






14. What type of risk is associated with Type 1 Error?






15. Define yield.






16. What percentage of a normal distribution lies above the mean?






17. Define performance quality.






18. Who first studied randomness in industrial processes






19. If you have calculated a Cpk - should you also calculate a Cp?






20. List Garvin's eight dimensions of product quality.






21. What is a Gage R&R?






22. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






23. What is a Gantt chart?






24. What is a CAVE man?






25. List two appraisal costs.






26. A process is operating "in control." Does this mean the customer's requirements are met?






27. What is the role of a master black belt?






28. What size should samples be for attribute SPC?






29. What are the three main categories of assignable cause?






30. Which type of SPC measurement is more precise - variable or attribute?






31. Uses of regression






32. In a regression - what does the p value of F tell you?






33. ANOVA

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34. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






35. What are two other names for an Ishikawa diagram?






36. Process check sheets






37. What is the formula for standard deviation?






38. Simple Regression Analysis (one factor regression model)






39. Non-random patterns (Run Charts)






40. What quality tool formally incorporates the voice of the customer?






41. In the Service Quality Gap Model - what is Gap 3?






42. What happens to control limits on an SPC chart when sample size is increased?






43. Define perceived quality (Garvin's framework).






44. If a Cp shows that a process is not capable - should you calculate Cpk?






45. One factor at a time (OFAT)






46. What is muda






47. Your production process meets customer specifications. Is your process in control?






48. Name the structure associated with Quality Function Deployment.






49. What is the center line of an X-bar chart?






50. What are the four perspectives of the Balanced Scorecard?