Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Who is a process owner?






2. Name the structure associated with Quality Function Deployment.






3. Simple Regression Analysis (one factor regression model)






4. Which type of SPC measurement is more precise - variable or attribute?






5. What is the difference between the way sampling is done for SPC and for acceptance sampling?






6. Advantages of DOE






7. What is the center line of an X-bar chart?






8. List two components of external failure.






9. In a regression - what does R-square tell you?






10. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






11. In a Z table - what is Z?






12. What is Little's Law?






13. What size should samples be for attribute SPC?






14. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






15. Complete this quality phrase: 'Fix the process - not the _____.'






16. Residual






17. Uses of regression - Control






18. With Six Sigma capability - how many defects per million opportunities would you see?






19. What is the Baldrige Award?






20. Defect check sheets






21. Stratified defect check sheets






22. Failure cause






23. What is a run chart?






24. What is the formula for standard deviation?






25. Define yield.






26. Process check sheets






27. If a three-stage process has 90% yields at each stage - what is the overall yield?






28. What is the Deming Prize?






29. What do you do when a process is out of control?






30. What is process capability?






31. Which quality guru developed the concept of loss to society?






32. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






33. What is Value Stream Mapping?






34. One factor at a time (OFAT)






35. One factor at a time (OFAT)






36. What is the center line of a p-chart?






37. ANOVA

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38. What is a CAVE man?






39. Defect location check sheets






40. Presence of interaction effect






41. Define durability.






42. In the Service Quality Gap Model - what is Gap 3?






43. Who first studied randomness in industrial processes






44. To what does the Six in Six Sigma relate?






45. Define conformance quality.






46. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






47. For what is a p-chart used?






48. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






49. What type of risk is associated with Type II Error?






50. Define serviceability.