Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In the Service Quality Gap Model - what is Gap 1?






2. What is the Deming Prize?






3. List two components of external failure.






4. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






5. Complete this quality phrase: 'Fix the process - not the _____.'






6. What is CTQ?






7. In a regression - what does the standard error of the estimate tell you?






8. Defect check sheets






9. Define conformance quality.






10. Definition of Interaction






11. What is Kaizen?






12. If you can only collect categorical data - what type of SPC charting can you do?






13. Statistical Hypothesis






14. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






15. Effect ranking (Severity of the Defect)






16. In the Service Quality Gap Model - what is Gap 5?






17. In Juran's Cost of Quality model - which categories of costs balance which other categories?






18. What does a project prioritization matrix do?






19. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






20. In a regression - what does the coefficient of the intercept tell you






21. What is a CAVE man?






22. Define aesthetic quality.






23. Explain the difference between technical and functional service quality.






24. Define serviceability.






25. List two components of internal failure.






26. A process is operating "in control." Does this mean the customer's requirements are met?






27. What is the 5S model?






28. Define features.






29. What quality tool formally incorporates the voice of the customer?






30. What graphical tool is used to show the relationship between two numerical variables?






31. What is the role of a black belt?






32. What does DMAIC stand for?






33. What percentage of a normal distribution lies above the mean?






34. Advantages of DOE






35. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






36. List two components of prevention cost.






37. What is the role of a master black belt?






38. Define product reliability.






39. List two appraisal costs.






40. What is the role of a green belt?






41. Failure Mode






42. Failure cause






43. Why do you need two control charts for variables SPC?






44. Uses of regression






45. Simple Regression Analysis (one factor regression model)






46. Stratified defect check sheets






47. What is a dashboard?






48. Process check sheets






49. In a Z table - what is Z?






50. Defect location check sheets