Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process check sheets






2. A process is operating "in control." Does this mean the customer's requirements are met?






3. What is the role of a master black belt?






4. DFMEA






5. What does the abbreviation UCL stand for?






6. If a Cp shows that a process is not capable - should you calculate Cpk?






7. What is Value Stream Mapping?






8. Based on what principal can we use the normal distribution assumptions for SPC?






9. Residual






10. What is the formula for the standard deviation of a proportion?






11. What is Type 1 Error?






12. What quality tool formally incorporates the voice of the customer?






13. What is a CAVE man?






14. What is Jidoka?






15. Name the structure associated with Quality Function Deployment.






16. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






17. What percentage of a normal distribution lies above the mean?






18. What are the four regression assumptions?






19. Failure effect






20. What is written on the "spines" of a fishbone diagram?






21. In the Service Quality Gap Model - what is Gap 4?






22. Affinity Diagrams






23. Cause and Effect Diagrams






24. When is Cpk used?






25. What is Type II Error?






26. For what is a p-chart used?






27. Uses of regression






28. Why do you need two control charts for variables SPC?






29. If you can only collect categorical data - what type of SPC charting can you do?






30. For what is an x-bar chart used?






31. Define durability.






32. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






33. If a three-stage process has 90% yields at each stage - what is the overall yield?






34. What type of risk is associated with Type 1 Error?






35. Who first studied randomness in industrial processes






36. Test for Independence






37. What is CTQ?






38. What is FMEA?






39. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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40. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






41. List two components of prevention cost.






42. In the Service Quality Gap Model - what is Gap 1?






43. Presence of interaction effect






44. Affinity Diagrams






45. Stratified defect check sheets






46. What do you do when a process is out of control?






47. What are the four categories of costs in Juran's framework?






48. Failure Mode






49. What size should samples be for attribute SPC?






50. What does Crosby say about benchmarking?