Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Residual






2. What is the difference between the way sampling is done for SPC and for acceptance sampling?






3. If you can only collect categorical data - what type of SPC charting can you do?






4. What is a Gage R&R?






5. Does it ever make sense to accept a job when a process is incapable?






6. Cause and Effect Diagrams






7. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






8. What is a run chart?






9. What is written on the "spines" of a fishbone diagram?






10. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






11. What quality guru emphasizes management as a system?






12. Taguchi's experimental designs are of this type.






13. Test for Independence






14. Regression Analysis






15. What is a network diagram?






16. List two components of external failure.






17. FMEA






18. DFMEA






19. What does SIPOC stand for?






20. What type of risk is associated with Type II Error?






21. What do you do when a process is out of control?






22. What percentage of a normal distribution lies above the mean?






23. FMEA






24. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






25. What quality tool formally incorporates the voice of the customer?






26. What is the center line of a p-chart?






27. In the Service Quality Gap Model - what is Gap 2?






28. In a regression - what does R-square tell you?






29. Defect location check sheets






30. Define takt time.






31. Why do you need two control charts for variables SPC?






32. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






33. Simple Regression Analysis (one factor regression model)






34. Explain the difference between technical and functional service quality.






35. What is a CAVE man?






36. One factor at a time (OFAT)






37. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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38. Detection Criteria Ranking






39. Define durability.






40. PFMEA






41. Define conformance quality.






42. Test for constant variance






43. When yields decrease - what are the two effects on contribution?






44. List two components of prevention cost.






45. What is a Gantt chart?






46. Uses of regression - Control






47. What is an affinity diagram?






48. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






49. In a regression - what does the coefficient of the intercept tell you






50. In the Service Quality Gap Model - what is Gap 3?