Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How does Juran define quality?






2. When is Cpk used?






3. Which quality guru developed the concept of loss to society?






4. Risk Priority Number RPN






5. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






6. Define product reliability.






7. What is the role of a black belt?






8. If you can only collect categorical data - what type of SPC charting can you do?






9. What is Type II Error?






10. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






11. For what is a p-chart used?






12. Defect location check sheets






13. Explain the difference between technical and functional service quality.






14. Does it ever make sense to accept a job when a process is incapable?






15. What are the Five Dimensions of Service Quality?






16. In a regression - what does R-square tell you?






17. Failure Mode






18. Residual






19. With Six Sigma capability - how many defects per million opportunities would you see?






20. What are the four perspectives of the Balanced Scorecard?






21. Non-random patterns (Run Charts)






22. In a Z table - what is Z?






23. What does the abbreviation LCL stand for?






24. Define durability.






25. Defect check sheets






26. What is Value Stream Mapping?






27. What is the formula for standard deviation?






28. Define serviceability.






29. What is the difference between Lean and Six Sigma?






30. Who first studied randomness in industrial processes






31. What is Kaizen?






32. In your major - courses are pass-fail. Would you monitor performance using attribute or variable SPC?






33. In Juran's Cost of Quality model - which categories of costs balance which other categories?






34. What is the center line of a p-chart?






35. What is the center line of an X-bar chart?






36. In the Service Quality Gap Model - what is Gap 4?






37. What percentage of a normal distribution lies above the mean?






38. Test for constant variance






39. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






40. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






41. What is a Pareto chart?






42. What quality tool formally incorporates the voice of the customer?






43. Statistical Hypothesis






44. Define perceived quality (Garvin's framework).






45. Residual(eij)






46. Uses of regression - Control






47. What is Jidoka?






48. What does the abbreviation UCL stand for?






49. In a regression - what does the standard error of the estimate tell you?






50. What does DMAIC stand for?