Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Explain the difference between technical and functional service quality.






2. With Six Sigma capability - how many defects per million opportunities would you see?






3. A process is operating "in control." Does this mean the customer's requirements are met?






4. What are the three main categories of assignable cause?






5. In the Service Quality Gap Model - what is Gap 5?






6. How does Juran define quality?






7. What type of risk is associated with Type 1 Error?






8. When yields decrease - what are the two effects on contribution?






9. Risk Priority Number RPN






10. What is a network diagram?






11. What is the difference between the way sampling is done for SPC and for acceptance sampling?






12. Simple Regression Analysis (one factor regression model)






13. One factor at a time (OFAT)






14. What are the four regression assumptions?






15. Define aesthetic quality.






16. What is the role of a black belt?






17. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






18. Effect ranking (Severity of the Defect)






19. Disadvantages of DOE

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20. Non-random patterns (Run Charts)






21. Creating a Run Chart






22. Stratified defect check sheets






23. List Garvin's eight dimensions of product quality.






24. Defect check sheets






25. Define yield.






26. Histogram by Hand






27. What is the role of a master black belt?






28. Test for Independence






29. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






30. What is written on the "spines" of a fishbone diagram?






31. Who developed the fishbone diagram?






32. What is DMADV?






33. What is a Gage R&R?






34. Definition of Interaction






35. Uses of regression - Control






36. If you have calculated a Cpk - should you also calculate a Cp?






37. The Test Statistic (TS)






38. Defect location check sheets






39. In Juran's Cost of Quality model - which categories of costs balance which other categories?






40. What is a dashboard?






41. What are the 5 Ss?






42. What type of risk is associated with Type II Error?






43. To what does the Six in Six Sigma relate?






44. In the Service Quality Gap Model - what is Gap 2?






45. Taguchi's experimental designs are of this type.






46. In the Service Quality Gap Model - what is Gap 1?






47. Regression Analysis






48. Advantages of DOE






49. What does DMAIC stand for?






50. What is Type 1 Error?