Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In a Z table - what is Z?






2. What is the center line of an X-bar chart?






3. With Six Sigma capability - how many defects per million opportunities would you see?






4. FMEA






5. Definition of Interaction






6. What quality guru emphasizes management as a system?






7. Failure effect






8. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






9. Who is a process owner?






10. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






11. Define features.






12. What is Type II Error?






13. What is Value Stream Mapping?






14. What do you do when a process is out of control?






15. Define conformance quality.






16. Design of Experiments (DOE) approach






17. What is DPMO?






18. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






19. What does the abbreviation LCL stand for?






20. List two components of external failure.






21. Simple Regression Analysis (one factor regression model)






22. Affinity Diagrams






23. What is the difference between Lean and Six Sigma?






24. In the Service Quality Gap Model - what is Gap 1?






25. List two components of prevention cost.






26. Uses of regression






27. What is poka yoke?






28. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






29. What are the four regression assumptions?






30. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.






31. What is a spaghetti diagram?






32. What is written on the "spines" of a fishbone diagram?






33. What percentage of a normal distribution lies above the mean?






34. In a regression - what does R-square tell you?






35. Based on what principal can we use the normal distribution assumptions for SPC?






36. What is a CAVE man?






37. F value






38. Statistical Hypothesis






39. How does Juran define quality?






40. To what does the Six in Six Sigma relate?






41. What type of risk is associated with Type 1 Error?






42. What are the four categories of costs in Juran's framework?






43. What does SIPOC stand for?






44. Pareto Analysis






45. What graphical tool is used to show the relationship between two numerical variables?






46. What are the four perspectives of the Balanced Scorecard?






47. Non-random patterns (Run Charts)






48. What is an affinity diagram?






49. ANOVA


50. What is FMEA?