Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To what does the Six in Six Sigma relate?






2. What inventory approach contributes to process quality by "lowering the river to find the rocks?"






3. Does it ever make sense to accept a job when a process is incapable?






4. What is the center line of an X-bar chart?






5. What is a run chart?






6. One factor at a time (OFAT)






7. What does the abbreviation UCL stand for?






8. In the Service Quality Gap Model - what is Gap 2?






9. For what is an x-bar chart used?






10. Manual Test for Nomality






11. Stratified defect check sheets






12. What are the 5 Ss?






13. What is Type 1 Error?






14. Failure Mode






15. What is a Gantt chart?






16. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






17. What is DPMO?






18. Define benchmarking.






19. Which type of SPC measurement is more precise - variable or attribute?






20. What does SIPOC stand for?






21. Risk Priority Number RPN






22. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






23. Regression Analysis






24. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






25. Test for constant variance






26. Effect ranking (Severity of the Defect)






27. Pareto Analysis






28. List two components of external failure.






29. In a regression - what does the standard error of the estimate tell you?






30. What are the Five Dimensions of Service Quality?






31. Creating a Run Chart






32. What is Type II Error?






33. Presence of interaction effect






34. For what is a p-chart used?






35. Define performance quality.






36. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






37. Define durability.






38. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






39. What is a Pareto chart?






40. What is written on the "spines" of a fishbone diagram?






41. Histogram by Hand






42. What is the 5S model?






43. In the Service Quality Gap Model - what is Gap 4?






44. Defect check sheets






45. What are the three main categories of assignable cause?






46. What is the Baldrige Award?






47. List two components of prevention cost.






48. What are the four perspectives of the Balanced Scorecard?






49. What is a Gage R&R?






50. List Garvin's eight dimensions of product quality.