Test your basic knowledge |

Six Sigma

Subjects : certifications, six-sigma, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How does Juran define quality?
Quality planning - design review - education and training - process control - IS costs - quality reporting - improvement project costs - working with suppliers before production.
Fitness for use.
A tool that shows the physical flows through a space.
Decomposing the total variation of data into: (a) the internal or "natural" or "within" groups variation - and (b) the "between" groups variation in such a way that when these two types of variation are compared - it's possible to determine if there

2. With Six Sigma capability - how many defects per million opportunities would you see?
An assertion or conjecture concerning one or more populations
Taguchi
3.4 (assuming 1.5 sigma shift in the mean)
A systemized group of activities designed to 1. recognize and evaluate the potential failure of product/process and its effects 2. Identify actions which could eliminate or reduce the chance of potential failure ocurring 3. document the process

3. What is a CAVE man?
Because the mean and standard deviation are independent of each other.
The process of ranking opportunities to determine which of many potential opportunities should be pursued first.
No; if the process is centered - Cp will be the same; if not - Cpk is what you need to determine capabilty.
Someone who is consistently against virtually everything.

4. What size should samples be for attribute SPC?
Rapid improvement process.
Consumer risk.
Large enough to find two of the attribute - on average.
Variable.

5. In the Service Quality Gap Model - what is Gap 3?
Scrap - rework - retest - downtime - yield losses - disposition costs.
Prediction and estimation. based on an unknown x value - estimation is based on a known x value
Blame.
The gap between specifications and how service is performed.

6. Where should specifications fall in relation to ± 3 sigma for the process in order for a process to be capable.
Outside.
=sqrt(Σ(x-x-bar)^2)/(n-1))
Mean time to replacement.
Used to create frequency distribution tally sheets

7. Risk Priority Number RPN
consists of plotting the residuals vs. the order of each experiment - If - as in the case of the constant variance a random horizontal band is obtained - the ______________ of the residuals is not rejected. (should be random above a below the line i
= S x O x D S--> Severity O--> Occurrence D--> Detection Higher the number the worse it is
Used to create frequency distribution tally sheets
3.4 (assuming 1.5 sigma shift in the mean)

8. Define benchmarking.
Studying firms with the best performance in a particular area.
The House of Quality.
The degree to which a product meets pre-established standards.
Assigns scores to weighted criteria for each project under consideration.

9. What are the 5 Ss?
1) Plot a Line chart of the data in time sequence 2) Draw a line at the median
99.73%
Sort - Set in Order - Shine - Standardize - Sustain
To mentor/coach (and sometimes train) black belts.

10. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

11. List Garvin's eight dimensions of product quality.
Initiated before or at design concept finalization
Producer risk.
A tool that shows the physical flows through a space.
Performance - features - conformance - reliability - durability - serviceability - aesthetics - perceived quality

12. DFMEA
Pleasing to the senses.
Concluding there has been an effect/change when there has not.
Define - measure - analyze - design - verify.
Initiated before or at design concept finalization

13. What is the difference between the way sampling is done for SPC and for acceptance sampling?
Variable.
Sampling for SPC is done real time.
No; if the process is centered - Cp will be the same; if not - Cpk is what you need to determine capabilty.
50%

14. Regression
A diagram that shows the relationships between activities in a project network.
Organize ideas into meaningful categories by recognizing their underlying similarity
Represents the behavior of a process
Not necessarily.

15. Regression Analysis
Technique used to relate through a model - one or more independent variables and a dependent variable (response)
The amount of variation in the dependent variable that is explained by the variation in the independent variable(s).
Define - measure - analyze - improve - control.
Mistake-proofing.

16. What is written on the "spines" of a fishbone diagram?
Shows the temporal flow of activities in a project network.
Causes that lead to a particular effect.
Fractional factorial designs (orthogonal arrays)
A time series plot.

17. What quality tool formally incorporates the voice of the customer?
Consumer risk.
Someone who is consistently against virtually everything.
QFD
Central Limit Theorem

18. Which type of SPC measurement is more precise - variable or attribute?
Variable.
1) Obtain Residuals 2) Fill out table --> y coordinates: F = 100 (i-.5)/N x coordinates: Ordered Residual 3) Plot on Normal Probability Paper
Look for the assignable cause of non-random variation.
Technique used to relate through a model - one or more independent variables and a dependent variable (response)

19. What is a network diagram?
A diagram that shows the relationships between activities in a project network.
A descending order-sorted bar chart with a cumulative percentage line.
99.73%
How much variance you expect around the prediction; two SEs gives you a 95% confidence interval.

20. Explain the difference between technical and functional service quality.
Vary two or more variables simultaneously - Multiple measurements are obtained under the same experimental conditions
An experiment where one or more variables believed to have an effect on an experimental outcome are identified and manipulated according to a plan
Quality planning - design review - education and training - process control - IS costs - quality reporting - improvement project costs - working with suppliers before production.
Technical quality is the "what" of the service; functional quality is the "how."

21. In the Service Quality Gap Model - what is Gap 2?
Taguchi
Different types of defects are listed (used for Pareto chart)
The gap between what management thinks customers want and the process specifications.
Define - measure - analyze - improve - control.

22. TWO-DIMENTIONAL SCATTER PLOT
Mistake-proofing.
The House of Quality.
The degree to which a product meets pre-established standards.
A simple graph between two variables - visualize the type - degree of strength and shape of the relationship between two variables

23. Who developed the fishbone diagram?
Is the way in which the failure is manifested.
Concluding there has not been an effect/change when there has.
Kaoru Ishikawa.
Performance - features - conformance - reliability - durability - serviceability - aesthetics - perceived quality

24. What is a Pareto chart?
Complaint adjustment - returned material - warranty charges - allowances - loss of future business.
Plot the residuals vs. the fitted values (mean of each group - y(hat) = y (bar)i ) - Assumption of ____________not rejected if the dispersion of every group is approximately the same.
Someone who is consistently against virtually everything.
A descending order-sorted bar chart with a cumulative percentage line.

25. Uses of regression
Fractional factorial designs (orthogonal arrays)
The target number of standard deviations from the mean for specifications.
Waste.
Prediction and estimation. based on an unknown x value - estimation is based on a known x value

26. What inventory approach contributes to process quality by "lowering the river to find the rocks?"
Lean (or JIT).
Mean time to failure.
An experiment where one or more variables believed to have an effect on an experimental outcome are identified and manipulated according to a plan
99.73%

27. DOE
Causes that lead to a particular effect.
An experiment where one or more variables believed to have an effect on an experimental outcome are identified and manipulated according to a plan
Complaint adjustment - returned material - warranty charges - allowances - loss of future business.
The US national quality award.

28. What happens to control limits on an SPC chart when sample size is increased?
They move closer to the center line.
Define - measure - analyze - improve - control.
Walter A. Shewhart
The degree to which a product meets pre-established standards.

29. Who is a process owner?
The gap between specifications and how service is performed.
Mistake-proofing.
It usually isn't possible to hold all other variables constant - There is no way to account for the effect of joint variation of independent variables - such as interaction - There is no way to account for experimental error - including measurement v
The manager in charge of a process being improved in a Six Sigma project.

30. In Juran's Cost of Quality model - which categories of costs balance which other categories?
Speed - courtesy - competence - and ease of repair.
A tools that is used to measure the amount of variation in the measurement system arising from the measurement device (repeatability) and the people taking the measurement (reproducibility).
Failure Modes and Effects Analysis
Prevention and appraisal costs are balanced against internal and external failure.

31. What does Crosby say about benchmarking?
consists of plotting the residuals vs. the order of each experiment - If - as in the case of the constant variance a random horizontal band is obtained - the ______________ of the residuals is not rejected. (should be random above a below the line i
95%
Look to your customer - not to other firms. "You can always find someone shorter - fatter and balder!"
Look for the assignable cause of non-random variation.

32. What is a Gantt chart?
It usually isn't possible to hold all other variables constant - There is no way to account for the effect of joint variation of independent variables - such as interaction - There is no way to account for experimental error - including measurement v
Shows the temporal flow of activities in a project network.
No -- the variation also has to be random and "expected."
Can't tell without a Range chart.

33. Define takt time.
Incoming materials inspection - inspection and testing - maintaining test equipment - materials/services consumed
The cycle time required to meet demand.
To do a capability study for a non-centered process.
To mentor/coach (and sometimes train) black belts.

34. If you have calculated a Cpk - should you also calculate a Cp?
Taguchi
They move closer to the center line.
No; if the process is centered - Cp will be the same; if not - Cpk is what you need to determine capabilty.
Because the mean and standard deviation are independent of each other.

35. In the Service Quality Gap Model - what is Gap 1?
A chart that breaks the range of data into equal intervals and then shows the count of occurrences in each interval.
Producer risk.
50%
The gap between what management thinks customers want and what customers really want.

36. What is process capability?
Yes - when there are opportunities to improve - when contribution margin is adequate - when achieving market share is important.
Look to your customer - not to other firms. "You can always find someone shorter - fatter and balder!"
The ability of a process to consistently meet customer specifications.
Conformance to specifications.

37. What is Value Stream Mapping?
100%
Deming.
Central Limit Theorem
A tool that shows where there is waste in a process.

38. List two appraisal costs.
68%
A time series plot.
X-bar-bar
Incoming materials inspection - inspection and testing - maintaining test equipment - materials/services consumed

39. What are the three main categories of assignable cause?
=sqrt(Σ(x-x-bar)^2)/(n-1))
Blame.
Deming.
Workers - machines - materials.

40. Design of Experiments (DOE) approach
Vary two or more variables simultaneously - Multiple measurements are obtained under the same experimental conditions
Walter A. Shewhart
Sampling for SPC is done real time.
A time series plot.

41. What is a dashboard?
3.4 (assuming 1.5 sigma shift in the mean)
Rank of 10 if there is >= 100 per 1000 piece Rank of 1 if there is <=.01 per 1000 pieces
Workers - machines - materials.
A tool that shows performance along key dimensions all at once.

42. Process occurance ranking
Assigns scores to weighted criteria for each project under consideration.
No -- if it is not the same - it can only be worse!
Rank of 10 if there is >= 100 per 1000 piece Rank of 1 if there is <=.01 per 1000 pieces
A tool that shows the physical flows through a space.

43. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?
Supplier - input - process - output - customer.
= S x O x D S--> Severity O--> Occurrence D--> Detection Higher the number the worse it is
1) Plot a Line chart of the data in time sequence 2) Draw a line at the median
5%

44. Definition of Interaction
An interaction is defined as a dependence relationship between the response and the levels of two or more variables
Represent the errors which are random variables with an assumed normal distribution with mean zero and a constant variance σ2.
Controlling quality at the source.
To monitor a process when measurement by variables is used.

45. What is poka yoke?
p-bar - the long-run percent defective.
Deming.
Mistake-proofing.
Studying firms with the best performance in a particular area.

46. Effect ranking (Severity of the Defect)
Is the consequence of the failure.
To monitor a process when measurement by attribute is used.
10 for Hazardous without warning 1 for none
Causes that lead to a particular effect.

47. What are the Five Dimensions of Service Quality?
Reliability - Assurance - Responsiveness - Tangibles - Empathy
Lean (or JIT).
Pleasing to the senses.
100%

48. How are LQL and AQL determined in an acceptance sampling plan?
Studying firms with the best performance in a particular area.
Is what induces the failure
Through producer/consumer negotiation.
Attribute.

49. Affinity Diagrams
Supplier - input - process - output - customer.
Pleasing to the senses.
Fractional factorial designs (orthogonal arrays)
Data reduction to put a large number of qualitative inputs into a smaller number of major dimensions

50. Taguchi's experimental designs are of this type.
Quality planning - design review - education and training - process control - IS costs - quality reporting - improvement project costs - working with suppliers before production.
Fractional factorial designs (orthogonal arrays)
Conformance to specifications.
Initiated before or at design concept finalization

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Major Subjects
Tests & Exams AP CLEP DSST GRE SAT GMAT	Certifications CISSP go to https://www.isc2.org/ PMP ITIL RHCE MCTS More...	IT Skills Android Programming Data Modeling Objective C Programming Basic Python Programming Adobe Illustrator More...	Business Skills Advertising Techniques Business Accounting Basics Business Strategy Human Resource Management Marketing Basics More...
Soft Skills Body Language People Skills Public Speaking Persuasion Job Hunting And Resumes More...	Vocabulary GRE Vocab SAT Vocab TOEFL Essential Vocab Basic English Words For All Global Words You Should Know Business English More...	Languages AP German Vocab AP Latin Vocab SAT Subject Test: French Italian Survival Norwegian Survival More...	Engineering Audio Engineering Computer Science Engineering Aerospace Engineering Chemical Engineering Structural Engineering More...
Health Sciences Basic Nursing Skills Health Science Language Fundamentals Veterinary Technology Medical Language Cardiology Clinical Surgery More...	English Grammar Fundamentals Literary And Rhetorical Vocab Elements Of Style Vocab Introduction To English Major Complete Advanced Sentences Literature Homonyms More...	Math Algebra Formulas Basic Arithmetic: Measurements Metric Conversions Geometric Properties Important Math Facts Number Sense Vocab Business Math More...	Other Major Subjects Science Economics History Law Performing-arts Cooking Logic & Reasoning Trivia

Test your basic knowledge |

Six Sigma

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests

Major Subjects

Tests & Exams

Certifications

IT Skills

Business Skills

Soft Skills

Vocabulary

Languages

Engineering

Health Sciences

English

Math

Other Major Subjects

Browse all subjects

Browse all tests

Most popular tests