Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Regression






2. In the Service Quality Gap Model - what is Gap 4?






3. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






4. What is the difference between the way sampling is done for SPC and for acceptance sampling?






5. Cause and Effect Diagrams






6. What is the center line of an X-bar chart?






7. Presence of interaction effect






8. Who developed the fishbone diagram?






9. Simple Regression Analysis (one factor regression model)






10. Daniel Test






11. Uses of regression






12. Which quality guru developed the concept of loss to society?






13. What does a project prioritization matrix do?






14. F value






15. What is the 5S model?






16. Who first studied randomness in industrial processes






17. The Test Statistic (TS)






18. What do you do when a process is out of control?






19. When Crosby said - "Quality is free -" what dimension of quality was he referring to?






20. Non-random patterns (Run Charts)






21. Definition of Interaction






22. What is Type II Error?






23. What is a Gage R&R?






24. If you can only collect categorical data - what type of SPC charting can you do?






25. How does Juran define quality?






26. Histogram by Hand






27. Define aesthetic quality.






28. What quality tool formally incorporates the voice of the customer?






29. Does it ever make sense to accept a job when a process is incapable?






30. In the Service Quality Gap Model - what is Gap 3?






31. Test for Independence






32. Manual Test for Nomality






33. What does Crosby say about benchmarking?






34. What does SIPOC stand for?






35. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






36. List two components of external failure.






37. In Juran's Cost of Quality model - which categories of costs balance which other categories?






38. Creating a Run Chart






39. What are the four categories of costs in Juran's framework?






40. Uses of regression - Control






41. A process is operating "in control." Does this mean the customer's requirements are met?






42. In the Service Quality Gap Model - what is Gap 1?






43. What are two other names for an Ishikawa diagram?






44. List Garvin's eight dimensions of product quality.






45. DFMEA






46. ANOVA

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47. Taguchi's experimental designs are of this type.






48. What is the role of a black belt?






49. Process occurance ranking






50. Defect check sheets