Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define perceived quality (Garvin's framework).






2. For what is an x-bar chart used?






3. Define serviceability.






4. Based on what principal can we use the normal distribution assumptions for SPC?






5. What type of risk is associated with Type 1 Error?






6. One factor at a time (OFAT)






7. What is Type 1 Error?






8. Creating a Run Chart






9. Explain the difference between technical and functional service quality.






10. Uses of regression






11. When yields decrease - what are the two effects on contribution?






12. What is the role of a green belt?






13. What is process capability?






14. Define product reliability.






15. Who is a process owner?






16. List two components of external failure.






17. What is the role of a black belt?






18. What happens to control limits on an SPC chart when sample size is increased?






19. What is the center line of an X-bar chart?






20. In the Service Quality Gap Model - what is Gap 4?






21. In a regression - what does the p value of F tell you?






22. FMEA






23. What quality guru emphasizes management as a system?






24. Defect check sheets






25. What is a network diagram?






26. What are two other names for an Ishikawa diagram?






27. Approximately what percent of a normal distribution falls between ± 3 standard deviations from the mean?






28. Define durability.






29. One factor at a time (OFAT)






30. DFMEA






31. FMEA






32. Regression Analysis






33. TWO-DIMENTIONAL SCATTER PLOT






34. What is Jidoka?






35. What does DMAIC stand for?






36. What is the formula for the standard deviation of a proportion?






37. Affinity Diagrams






38. What size should samples be for attribute SPC?






39. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






40. What is a dashboard?






41. If you can only collect categorical data - what type of SPC charting can you do?






42. How are LQL and AQL determined in an acceptance sampling plan?






43. ANOVA

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44. The Test Statistic (TS)






45. Test for Independence






46. If a Cp shows that a process is not capable - should you calculate Cpk?






47. In the Service Quality Gap Model - what is Gap 3?






48. List two components of internal failure.






49. What is a Gantt chart?






50. What is Little's Law?