Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What quality guru emphasizes management as a system?






2. What are the Five Dimensions of Service Quality?






3. What is FMEA?






4. If a three-stage process has 90% yields at each stage - what is the overall yield?






5. What size should samples be for attribute SPC?






6. What are the four categories of costs in Juran's framework?






7. What type of risk is associated with Type II Error?






8. Define conformance quality.






9. What are the four regression assumptions?






10. Test for constant variance






11. List two components of internal failure.






12. DFMEA






13. In a regression - what does the p value of F tell you?






14. In Juran's Cost of Quality model - which categories of costs balance which other categories?






15. What is a histogram?






16. What is Type 1 Error?






17. How are LQL and AQL determined in an acceptance sampling plan?






18. Taguchi's experimental designs are of this type.






19. If you can only collect categorical data - what type of SPC charting can you do?






20. What is the role of a master black belt?






21. Process check sheets






22. F value






23. What is the center line of an X-bar chart?






24. What is a CAVE man?






25. What are two other names for an Ishikawa diagram?






26. Affinity Diagrams






27. What is muda






28. The data points on an SPC p-chart of defective percent plot below the mean. Is this good or bad?

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29. An SPC chart shows no points outside the control limits. Does this mean the process is in control?






30. Complete this quality phrase: 'Fix the process - not the _____.'






31. How does Juran define quality?






32. What is a dashboard?






33. One factor at a time (OFAT)






34. In the Service Quality Gap Model - what is Gap 1?






35. FMEA






36. What does the abbreviation LCL stand for?






37. What happens to control limits on an SPC chart when sample size is increased?






38. Who is a process owner?






39. Define product reliability.






40. What is an affinity diagram?






41. The Test Statistic (TS)






42. Design of Experiments (DOE) approach






43. Manual Test for Nomality






44. What does SIPOC stand for?






45. List Garvin's eight dimensions of product quality.






46. What is Type II Error?






47. When is Cpk used?






48. When either attribute or variable measures could be used for SPC - why might attribute measurement be preferred?






49. There are two milling machines in the shop. Data has been collected on one to compute control limits for both. This is acceptable SPC practice - true or false and why?






50. Define durability.