Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In the Service Quality Gap Model - what is Gap 2?






2. What is the 5S model?






3. What is an affinity diagram?






4. In the Service Quality Gap Model - what is Gap 3?






5. Does it ever make sense to accept a job when a process is incapable?






6. Presence of interaction effect






7. ANOVA

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8. What are the 5 Ss?






9. Statistical Hypothesis






10. What is a Pareto chart?






11. Manual Test for Nomality






12. What is process capability?






13. What is a dashboard?






14. What is the formula for standard deviation?






15. Who first studied randomness in industrial processes






16. What quality tool formally incorporates the voice of the customer?






17. In the Service Quality Gap Model - what is Gap 4?






18. What is Kaizen?






19. Define takt time.






20. Effect ranking (Severity of the Defect)






21. Test for constant variance






22. Risk Priority Number RPN






23. What size should samples be for attribute SPC?






24. Who developed the fishbone diagram?






25. What is the role of a green belt?






26. Explain the difference between technical and functional service quality.






27. What do you do when a process is out of control?






28. What is Value Stream Mapping?






29. Defect check sheets






30. Define performance quality.






31. Failure Mode






32. Regression Analysis






33. What does the abbreviation LCL stand for?






34. Daniel Test






35. What is a CAVE man?






36. Failure effect






37. What percentage of a normal distribution lies above the mean?






38. Taguchi's experimental designs are of this type.






39. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






40. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






41. What does a project prioritization matrix do?






42. Creating a Run Chart






43. You have been plotting sample means on an x-bar chart and all points indicate normal - expected variation. Is the process in control?

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44. For your SPC sample you weigh bags of potatoes. Is this variable or attribute SPC?






45. Affinity Diagrams






46. What is DMADV?






47. Name the structure associated with Quality Function Deployment.






48. Define features.






49. What happens to control limits on an SPC chart when sample size is increased?






50. What are the four perspectives of the Balanced Scorecard?