Test your basic knowledge |

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the difference between the way sampling is done for SPC and for acceptance sampling?






2. Define durability.






3. What is FMEA?






4. If a three-stage process has 90% yields at each stage - what is the overall yield?






5. What are the four categories of costs in Juran's framework?






6. DFMEA






7. If your process is capable at two sigma - what percentage of the output will be defective (assuming the process is in control)?






8. Pareto Analysis






9. Statistical Hypothesis






10. What is the 5S model?






11. Disadvantages of DOE

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12. What is DMADV?






13. Name the structure associated with Quality Function Deployment.






14. Affinity Diagrams






15. In the Service Quality Gap Model - what is Gap 1?






16. What does a project prioritization matrix do?






17. Residual(eij)






18. When yields decrease - what are the two effects on contribution?






19. Process check sheets






20. What is Little's Law?






21. In the Service Quality Gap Model - what is Gap 4?






22. What are the four regression assumptions?






23. What is CTQ?






24. What are the 5 Ss?






25. FMEA






26. Complete this quality phrase: 'Fix the process - not the _____.'






27. What is a dashboard?






28. How does Juran define quality?






29. If your process is capable at two sigma - what percentage of the output will you have to inspect to find defectives?






30. What does the abbreviation UCL stand for?






31. What is Value Stream Mapping?






32. What do you do when a process is out of control?






33. Regression






34. Defect check sheets






35. Non-random patterns (Run Charts)






36. Define perceived quality (Garvin's framework).






37. Taguchi's experimental designs are of this type.






38. What is a Gantt chart?






39. Process occurance ranking






40. List Garvin's eight dimensions of product quality.






41. What is the difference between Lean and Six Sigma?






42. Define features.






43. Definition of Interaction






44. Approximately what percent of a normal distribution falls between ± 1 standard deviations from the mean?






45. What is a spaghetti diagram?






46. If you have calculated a Cpk - should you also calculate a Cp?






47. What is a run chart?






48. Approximately what percent of a normal distribution falls between ± 2 standard deviations from the mean?






49. If a Cp shows that a process is not capable - should you calculate Cpk?






50. Affinity Diagrams