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Team Meeting: Listening - Nonverbal And Etiquette Skills

Subject : soft-skills
Instructions:
  • Answer 39 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To rephrase and summarize a message in your own words.






2. A decision-making method in which discussion continues until all team members have aired their opinions and - ultimately - agree.






3. A gathering of three or more people who assemble to pool information - solicit feedback - clarify policy - seek consensus - and solve problems.






4. The fourth and final phase of team development - where group members have established routines and a shared language and have developed loyalty and a willingness to resolve all problems. A can-do mentality pervades - information flows freely - deadli






5. Faulty decision-making processes by team members who are overly eager to agree with one another.






6. A decision-making method in which the leader - boss - or manager listens to team members' ideas - but the final decision is his or hers.






7. A list of topics to be discussed during a meeting.






8. Rules to follow during a meeting such as arriving on time - communicating openly - being supportive - listening carefully - participating fully - confronting conflict freely - and following an agenda.






9. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - audioconferencing - or phone conferencing.






10. A form of nonverbal communication in which we communicate to others by the way we structure and use our time.






11. The first phase of team development - where individuals get to know one another - search for similarities - attempt to bond - begin to develop trust in one another - and discuss fundamental topics such as why the team is necessary - who 'owns' the te






12. The type of listening that is necessary when you must understand and remember.






13. Specially designed conference rooms typically equipped with three huge curved screens - custom lighting - and advanced acoustics in which to conduct high-end teleconferences.






14. The time when you are waiting for a speaker's next idea






15. A gathering of participants who are connected technologically.






16. The third phase of team development - where tensions subside - roles are clarified - and information begins to flow among members.






17. Statements of personal judgments or preferences.






18. A form of nonverbal communication in which we communicate to others by the way we arrange things in the space around us.






19. All unwritten and unspoken messages - both intention and unintentional - including eye contact - facial expression - body movements - space - time - distance - and appearance.






20. A team with members representing various departments throughout the company






21. Oral and written communication skills and other competencies such as listening proficiency - nonverbal behavior - and proper business etiquette.






22. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called audioconferencing - conference calling - or phone conferencing.






23. A collaboration tool that combines video - audio - and communications networking technologies for real-time interaction.






24. Truths known to exist.






25. A desire to show others consideration and respect.






26. Enables listeners to judge and evaluate what they are hearing to decide whether the speaker's message is fact - fiction - or opinion.






27. A group of people who work interdependently with a shared purpose across space - time - and organization boundaries using technology






28. The second phase of team development - where members define their roles and responsibilities - decide how to reach their goals - and iron out the rules governing how they interact.






29. A decision-making method in which group members vote and a majority wins.






30. The zones of privacy we create around us or the areas we feel are our own.






31. A decision-making method in which a subcommittee investigates and makes a recommendation for action.






32. Ground rules based on Robert's Rules of Order - used by more formal groups.






33. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or audioconferencing.






34. A collaboration tool in which attendees use their computers to access an online virtual meeting room where they can present PowerPoint slides or share spreadsheets or Word documents - just as they might in a face-to-face meeting.






35. The technical skills in your field.






36. A decision- making method in which group members haggle - bargain - wheedle - and negotiate to reach a middle position - which often requires compromise.






37. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or phone conferencing.






38. A summary report of what took place during a meeting.






39. A soft skill that includes good manners and businesslike - professional demeanor.