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Team Meeting: Listening - Nonverbal And Etiquette Skills

Subject : soft-skills
Instructions:
  • Answer 39 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A team with members representing various departments throughout the company






2. A decision-making method in which discussion continues until all team members have aired their opinions and - ultimately - agree.






3. A list of topics to be discussed during a meeting.






4. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called audioconferencing - conference calling - or phone conferencing.






5. Truths known to exist.






6. A gathering of participants who are connected technologically.






7. A collaboration tool that combines video - audio - and communications networking technologies for real-time interaction.






8. A decision-making method in which a subcommittee investigates and makes a recommendation for action.






9. Faulty decision-making processes by team members who are overly eager to agree with one another.






10. Rules to follow during a meeting such as arriving on time - communicating openly - being supportive - listening carefully - participating fully - confronting conflict freely - and following an agenda.






11. Specially designed conference rooms typically equipped with three huge curved screens - custom lighting - and advanced acoustics in which to conduct high-end teleconferences.






12. A group of people who work interdependently with a shared purpose across space - time - and organization boundaries using technology






13. Oral and written communication skills and other competencies such as listening proficiency - nonverbal behavior - and proper business etiquette.






14. The first phase of team development - where individuals get to know one another - search for similarities - attempt to bond - begin to develop trust in one another - and discuss fundamental topics such as why the team is necessary - who 'owns' the te






15. To rephrase and summarize a message in your own words.






16. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or phone conferencing.






17. A gathering of three or more people who assemble to pool information - solicit feedback - clarify policy - seek consensus - and solve problems.






18. The fourth and final phase of team development - where group members have established routines and a shared language and have developed loyalty and a willingness to resolve all problems. A can-do mentality pervades - information flows freely - deadli






19. The technical skills in your field.






20. The time when you are waiting for a speaker's next idea






21. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - audioconferencing - or phone conferencing.






22. Ground rules based on Robert's Rules of Order - used by more formal groups.






23. A form of nonverbal communication in which we communicate to others by the way we structure and use our time.






24. The type of listening that is necessary when you must understand and remember.






25. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or audioconferencing.






26. A summary report of what took place during a meeting.






27. Statements of personal judgments or preferences.






28. All unwritten and unspoken messages - both intention and unintentional - including eye contact - facial expression - body movements - space - time - distance - and appearance.






29. A desire to show others consideration and respect.






30. A decision- making method in which group members haggle - bargain - wheedle - and negotiate to reach a middle position - which often requires compromise.






31. The second phase of team development - where members define their roles and responsibilities - decide how to reach their goals - and iron out the rules governing how they interact.






32. A decision-making method in which the leader - boss - or manager listens to team members' ideas - but the final decision is his or hers.






33. The third phase of team development - where tensions subside - roles are clarified - and information begins to flow among members.






34. A soft skill that includes good manners and businesslike - professional demeanor.






35. Enables listeners to judge and evaluate what they are hearing to decide whether the speaker's message is fact - fiction - or opinion.






36. The zones of privacy we create around us or the areas we feel are our own.






37. A collaboration tool in which attendees use their computers to access an online virtual meeting room where they can present PowerPoint slides or share spreadsheets or Word documents - just as they might in a face-to-face meeting.






38. A form of nonverbal communication in which we communicate to others by the way we arrange things in the space around us.






39. A decision-making method in which group members vote and a majority wins.