SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
Search
Test your basic knowledge |
Team Meeting: Listening - Nonverbal And Etiquette Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 39 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A gathering of participants who are connected technologically.
territory
paraphrase
etiquette
virtual meeting
2. A list of topics to be discussed during a meeting.
parliamentary procedures
forming
agenda
soft skills
3. The zones of privacy we create around us or the areas we feel are our own.
parliamentary procedures
territory
norming
videoconferencing
4. A team with members representing various departments throughout the company
conference calling
consensus
majority
cross-functional team
5. All unwritten and unspoken messages - both intention and unintentional - including eye contact - facial expression - body movements - space - time - distance - and appearance.
majority
virtual team
nonverbal communication
authority rule with discussion
6. A decision-making method in which the leader - boss - or manager listens to team members' ideas - but the final decision is his or hers.
authority rule with discussion
storming
territory
virtual meeting
7. A soft skill that includes good manners and businesslike - professional demeanor.
professionalism
Web conferencing
critical listening
hard skills
8. A decision- making method in which group members haggle - bargain - wheedle - and negotiate to reach a middle position - which often requires compromise.
virtual team
minority
averaging
forming
9. Oral and written communication skills and other competencies such as listening proficiency - nonverbal behavior - and proper business etiquette.
ground rules
soft skills
cross-functional team
forming
10. Rules to follow during a meeting such as arriving on time - communicating openly - being supportive - listening carefully - participating fully - confronting conflict freely - and following an agenda.
conference calling
critical listening
professionalism
ground rules
11. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - audioconferencing - or phone conferencing.
groupthink
forming
soft skills
conference calling
12. A decision-making method in which discussion continues until all team members have aired their opinions and - ultimately - agree.
space
consensus
opinions
agenda
13. The technical skills in your field.
hard skills
phone conferencing
storming
videoconferencing
14. A form of nonverbal communication in which we communicate to others by the way we arrange things in the space around us.
storming
space
telepresence rooms
audioconferencing
15. A desire to show others consideration and respect.
majority
forming
etiquette
norming
16. A collaboration tool in which attendees use their computers to access an online virtual meeting room where they can present PowerPoint slides or share spreadsheets or Word documents - just as they might in a face-to-face meeting.
consensus
videoconferencing
lag time
Web conferencing
17. Statements of personal judgments or preferences.
opinions
teleconferencing
ground rules
Web conferencing
18. A group of people who work interdependently with a shared purpose across space - time - and organization boundaries using technology
storming
time
virtual team
discriminative listening
19. A collaboration tool that combines video - audio - and communications networking technologies for real-time interaction.
discriminative listening
norming
videoconferencing
professionalism
20. A form of nonverbal communication in which we communicate to others by the way we structure and use our time.
parliamentary procedures
time
paraphrase
minority
21. Ground rules based on Robert's Rules of Order - used by more formal groups.
soft skills
minority
parliamentary procedures
storming
22. Specially designed conference rooms typically equipped with three huge curved screens - custom lighting - and advanced acoustics in which to conduct high-end teleconferences.
nonverbal communication
opinions
etiquette
telepresence rooms
23. A gathering of three or more people who assemble to pool information - solicit feedback - clarify policy - seek consensus - and solve problems.
consensus
time
meeting
Web conferencing
24. A summary report of what took place during a meeting.
virtual team
time
teleconferencing
minutes
25. The second phase of team development - where members define their roles and responsibilities - decide how to reach their goals - and iron out the rules governing how they interact.
lag time
agenda
storming
authority rule with discussion
26. A decision-making method in which a subcommittee investigates and makes a recommendation for action.
soft skills
professionalism
opinions
minority
27. The first phase of team development - where individuals get to know one another - search for similarities - attempt to bond - begin to develop trust in one another - and discuss fundamental topics such as why the team is necessary - who 'owns' the te
Web conferencing
phone conferencing
videoconferencing
forming
28. Faulty decision-making processes by team members who are overly eager to agree with one another.
groupthink
opinions
agenda
space
29. The fourth and final phase of team development - where group members have established routines and a shared language and have developed loyalty and a willingness to resolve all problems. A can-do mentality pervades - information flows freely - deadli
performing
soft skills
meeting
time
30. A decision-making method in which group members vote and a majority wins.
majority
authority rule with discussion
performing
norming
31. The type of listening that is necessary when you must understand and remember.
audioconferencing
discriminative listening
phone conferencing
meeting
32. The third phase of team development - where tensions subside - roles are clarified - and information begins to flow among members.
norming
lag time
discriminative listening
ground rules
33. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or audioconferencing.
space
opinions
teleconferencing
phone conferencing
34. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or phone conferencing.
meeting
forming
audioconferencing
etiquette
35. Enables listeners to judge and evaluate what they are hearing to decide whether the speaker's message is fact - fiction - or opinion.
critical listening
opinions
minutes
storming
36. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called audioconferencing - conference calling - or phone conferencing.
opinions
teleconferencing
forming
authority rule with discussion
37. To rephrase and summarize a message in your own words.
performing
paraphrase
parliamentary procedures
opinions
38. The time when you are waiting for a speaker's next idea
lag time
virtual team
majority
critical listening
39. Truths known to exist.
parliamentary procedures
facts
telepresence rooms
authority rule with discussion