SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Team Meeting: Listening - Nonverbal And Etiquette Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 39 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To rephrase and summarize a message in your own words.
opinions
paraphrase
professionalism
telepresence rooms
2. Rules to follow during a meeting such as arriving on time - communicating openly - being supportive - listening carefully - participating fully - confronting conflict freely - and following an agenda.
norming
opinions
teleconferencing
ground rules
3. The time when you are waiting for a speaker's next idea
minutes
virtual team
lag time
nonverbal communication
4. A summary report of what took place during a meeting.
groupthink
minutes
phone conferencing
lag time
5. A collaboration tool in which attendees use their computers to access an online virtual meeting room where they can present PowerPoint slides or share spreadsheets or Word documents - just as they might in a face-to-face meeting.
audioconferencing
Web conferencing
norming
teleconferencing
6. A form of nonverbal communication in which we communicate to others by the way we arrange things in the space around us.
videoconferencing
space
meeting
agenda
7. A decision- making method in which group members haggle - bargain - wheedle - and negotiate to reach a middle position - which often requires compromise.
parliamentary procedures
averaging
discriminative listening
minutes
8. A gathering of three or more people who assemble to pool information - solicit feedback - clarify policy - seek consensus - and solve problems.
teleconferencing
etiquette
meeting
Web conferencing
9. Faulty decision-making processes by team members who are overly eager to agree with one another.
groupthink
critical listening
paraphrase
majority
10. Truths known to exist.
storming
parliamentary procedures
facts
etiquette
11. The fourth and final phase of team development - where group members have established routines and a shared language and have developed loyalty and a willingness to resolve all problems. A can-do mentality pervades - information flows freely - deadli
space
conference calling
performing
meeting
12. Oral and written communication skills and other competencies such as listening proficiency - nonverbal behavior - and proper business etiquette.
soft skills
professionalism
etiquette
authority rule with discussion
13. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called audioconferencing - conference calling - or phone conferencing.
teleconferencing
soft skills
storming
minority
14. A list of topics to be discussed during a meeting.
paraphrase
forming
telepresence rooms
agenda
15. The first phase of team development - where individuals get to know one another - search for similarities - attempt to bond - begin to develop trust in one another - and discuss fundamental topics such as why the team is necessary - who 'owns' the te
forming
nonverbal communication
consensus
opinions
16. A decision-making method in which the leader - boss - or manager listens to team members' ideas - but the final decision is his or hers.
videoconferencing
professionalism
discriminative listening
authority rule with discussion
17. Specially designed conference rooms typically equipped with three huge curved screens - custom lighting - and advanced acoustics in which to conduct high-end teleconferences.
territory
professionalism
telepresence rooms
conference calling
18. A decision-making method in which group members vote and a majority wins.
nonverbal communication
averaging
majority
teleconferencing
19. The third phase of team development - where tensions subside - roles are clarified - and information begins to flow among members.
norming
opinions
audioconferencing
videoconferencing
20. Enables listeners to judge and evaluate what they are hearing to decide whether the speaker's message is fact - fiction - or opinion.
critical listening
meeting
videoconferencing
storming
21. A decision-making method in which a subcommittee investigates and makes a recommendation for action.
professionalism
territory
Web conferencing
minority
22. A group of people who work interdependently with a shared purpose across space - time - and organization boundaries using technology
agenda
minutes
phone conferencing
virtual team
23. A gathering of participants who are connected technologically.
teleconferencing
virtual meeting
agenda
audioconferencing
24. A decision-making method in which discussion continues until all team members have aired their opinions and - ultimately - agree.
soft skills
cross-functional team
performing
consensus
25. A desire to show others consideration and respect.
nonverbal communication
minutes
professionalism
etiquette
26. The type of listening that is necessary when you must understand and remember.
nonverbal communication
conference calling
discriminative listening
hard skills
27. Statements of personal judgments or preferences.
facts
time
opinions
groupthink
28. A form of nonverbal communication in which we communicate to others by the way we structure and use our time.
virtual team
time
majority
soft skills
29. The second phase of team development - where members define their roles and responsibilities - decide how to reach their goals - and iron out the rules governing how they interact.
storming
teleconferencing
minutes
facts
30. A collaboration tool that combines video - audio - and communications networking technologies for real-time interaction.
majority
videoconferencing
performing
averaging
31. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - audioconferencing - or phone conferencing.
virtual meeting
opinions
conference calling
territory
32. A soft skill that includes good manners and businesslike - professional demeanor.
soft skills
audioconferencing
critical listening
professionalism
33. A team with members representing various departments throughout the company
paraphrase
parliamentary procedures
audioconferencing
cross-functional team
34. Ground rules based on Robert's Rules of Order - used by more formal groups.
parliamentary procedures
virtual team
agenda
time
35. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or phone conferencing.
audioconferencing
parliamentary procedures
authority rule with discussion
meeting
36. The technical skills in your field.
hard skills
consensus
groupthink
discriminative listening
37. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or audioconferencing.
virtual meeting
averaging
phone conferencing
videoconferencing
38. All unwritten and unspoken messages - both intention and unintentional - including eye contact - facial expression - body movements - space - time - distance - and appearance.
nonverbal communication
norming
professionalism
audioconferencing
39. The zones of privacy we create around us or the areas we feel are our own.
space
cross-functional team
averaging
territory