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Test your basic knowledge |
Team Meeting: Listening - Nonverbal And Etiquette Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 39 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The type of listening that is necessary when you must understand and remember.
meeting
paraphrase
majority
discriminative listening
2. All unwritten and unspoken messages - both intention and unintentional - including eye contact - facial expression - body movements - space - time - distance - and appearance.
nonverbal communication
phone conferencing
norming
space
3. A form of nonverbal communication in which we communicate to others by the way we arrange things in the space around us.
space
conference calling
videoconferencing
teleconferencing
4. A gathering of three or more people who assemble to pool information - solicit feedback - clarify policy - seek consensus - and solve problems.
telepresence rooms
minority
virtual team
meeting
5. A decision-making method in which group members vote and a majority wins.
consensus
facts
majority
storming
6. A soft skill that includes good manners and businesslike - professional demeanor.
professionalism
territory
nonverbal communication
forming
7. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called audioconferencing - conference calling - or phone conferencing.
teleconferencing
majority
etiquette
cross-functional team
8. The time when you are waiting for a speaker's next idea
space
videoconferencing
lag time
audioconferencing
9. The second phase of team development - where members define their roles and responsibilities - decide how to reach their goals - and iron out the rules governing how they interact.
virtual meeting
agenda
norming
storming
10. The fourth and final phase of team development - where group members have established routines and a shared language and have developed loyalty and a willingness to resolve all problems. A can-do mentality pervades - information flows freely - deadli
professionalism
paraphrase
storming
performing
11. A group of people who work interdependently with a shared purpose across space - time - and organization boundaries using technology
authority rule with discussion
forming
virtual team
conference calling
12. The third phase of team development - where tensions subside - roles are clarified - and information begins to flow among members.
etiquette
norming
parliamentary procedures
time
13. Enables listeners to judge and evaluate what they are hearing to decide whether the speaker's message is fact - fiction - or opinion.
norming
meeting
forming
critical listening
14. A team with members representing various departments throughout the company
parliamentary procedures
cross-functional team
minutes
phone conferencing
15. The zones of privacy we create around us or the areas we feel are our own.
territory
videoconferencing
cross-functional team
hard skills
16. The technical skills in your field.
virtual team
professionalism
hard skills
storming
17. Specially designed conference rooms typically equipped with three huge curved screens - custom lighting - and advanced acoustics in which to conduct high-end teleconferences.
storming
majority
audioconferencing
telepresence rooms
18. Ground rules based on Robert's Rules of Order - used by more formal groups.
parliamentary procedures
territory
meeting
averaging
19. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or audioconferencing.
averaging
norming
agenda
phone conferencing
20. The first phase of team development - where individuals get to know one another - search for similarities - attempt to bond - begin to develop trust in one another - and discuss fundamental topics such as why the team is necessary - who 'owns' the te
videoconferencing
agenda
forming
audioconferencing
21. Rules to follow during a meeting such as arriving on time - communicating openly - being supportive - listening carefully - participating fully - confronting conflict freely - and following an agenda.
performing
lag time
paraphrase
ground rules
22. A collaboration tool in which attendees use their computers to access an online virtual meeting room where they can present PowerPoint slides or share spreadsheets or Word documents - just as they might in a face-to-face meeting.
parliamentary procedures
nonverbal communication
authority rule with discussion
Web conferencing
23. A summary report of what took place during a meeting.
opinions
teleconferencing
phone conferencing
minutes
24. A decision- making method in which group members haggle - bargain - wheedle - and negotiate to reach a middle position - which often requires compromise.
averaging
ground rules
teleconferencing
space
25. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or phone conferencing.
audioconferencing
majority
agenda
meeting
26. A decision-making method in which the leader - boss - or manager listens to team members' ideas - but the final decision is his or hers.
opinions
majority
conference calling
authority rule with discussion
27. Oral and written communication skills and other competencies such as listening proficiency - nonverbal behavior - and proper business etiquette.
videoconferencing
soft skills
groupthink
lag time
28. A gathering of participants who are connected technologically.
time
virtual meeting
storming
minority
29. A desire to show others consideration and respect.
paraphrase
meeting
ground rules
etiquette
30. Statements of personal judgments or preferences.
opinions
conference calling
norming
audioconferencing
31. A form of nonverbal communication in which we communicate to others by the way we structure and use our time.
Web conferencing
time
videoconferencing
nonverbal communication
32. A decision-making method in which discussion continues until all team members have aired their opinions and - ultimately - agree.
videoconferencing
performing
consensus
minority
33. A collaboration tool that combines video - audio - and communications networking technologies for real-time interaction.
videoconferencing
minority
averaging
teleconferencing
34. A list of topics to be discussed during a meeting.
groupthink
agenda
virtual team
conference calling
35. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - audioconferencing - or phone conferencing.
conference calling
phone conferencing
paraphrase
opinions
36. Faulty decision-making processes by team members who are overly eager to agree with one another.
opinions
etiquette
paraphrase
groupthink
37. Truths known to exist.
minority
facts
storming
norming
38. To rephrase and summarize a message in your own words.
performing
soft skills
paraphrase
critical listening
39. A decision-making method in which a subcommittee investigates and makes a recommendation for action.
critical listening
minority
ground rules
opinions