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Test your basic knowledge |
Team Meeting: Listening - Nonverbal And Etiquette Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 39 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called audioconferencing - conference calling - or phone conferencing.
teleconferencing
virtual team
professionalism
nonverbal communication
2. The second phase of team development - where members define their roles and responsibilities - decide how to reach their goals - and iron out the rules governing how they interact.
virtual team
professionalism
storming
etiquette
3. A decision-making method in which the leader - boss - or manager listens to team members' ideas - but the final decision is his or hers.
audioconferencing
phone conferencing
authority rule with discussion
storming
4. A collaboration tool that combines video - audio - and communications networking technologies for real-time interaction.
videoconferencing
ground rules
critical listening
paraphrase
5. A gathering of three or more people who assemble to pool information - solicit feedback - clarify policy - seek consensus - and solve problems.
professionalism
meeting
Web conferencing
time
6. The fourth and final phase of team development - where group members have established routines and a shared language and have developed loyalty and a willingness to resolve all problems. A can-do mentality pervades - information flows freely - deadli
phone conferencing
performing
majority
opinions
7. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or audioconferencing.
storming
hard skills
phone conferencing
ground rules
8. Rules to follow during a meeting such as arriving on time - communicating openly - being supportive - listening carefully - participating fully - confronting conflict freely - and following an agenda.
agenda
ground rules
telepresence rooms
phone conferencing
9. The technical skills in your field.
nonverbal communication
lag time
discriminative listening
hard skills
10. Ground rules based on Robert's Rules of Order - used by more formal groups.
parliamentary procedures
storming
opinions
phone conferencing
11. A list of topics to be discussed during a meeting.
territory
virtual meeting
agenda
storming
12. Faulty decision-making processes by team members who are overly eager to agree with one another.
authority rule with discussion
videoconferencing
groupthink
territory
13. A decision- making method in which group members haggle - bargain - wheedle - and negotiate to reach a middle position - which often requires compromise.
averaging
parliamentary procedures
time
facts
14. A decision-making method in which discussion continues until all team members have aired their opinions and - ultimately - agree.
teleconferencing
norming
consensus
virtual team
15. Enables listeners to judge and evaluate what they are hearing to decide whether the speaker's message is fact - fiction - or opinion.
critical listening
nonverbal communication
conference calling
agenda
16. The third phase of team development - where tensions subside - roles are clarified - and information begins to flow among members.
virtual team
agenda
forming
norming
17. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or phone conferencing.
audioconferencing
critical listening
meeting
nonverbal communication
18. A soft skill that includes good manners and businesslike - professional demeanor.
professionalism
paraphrase
soft skills
Web conferencing
19. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - audioconferencing - or phone conferencing.
authority rule with discussion
conference calling
professionalism
performing
20. Truths known to exist.
teleconferencing
professionalism
storming
facts
21. The first phase of team development - where individuals get to know one another - search for similarities - attempt to bond - begin to develop trust in one another - and discuss fundamental topics such as why the team is necessary - who 'owns' the te
audioconferencing
ground rules
forming
facts
22. The zones of privacy we create around us or the areas we feel are our own.
Web conferencing
performing
territory
virtual team
23. The type of listening that is necessary when you must understand and remember.
agenda
discriminative listening
facts
groupthink
24. To rephrase and summarize a message in your own words.
opinions
paraphrase
minutes
cross-functional team
25. Oral and written communication skills and other competencies such as listening proficiency - nonverbal behavior - and proper business etiquette.
facts
performing
soft skills
virtual meeting
26. A summary report of what took place during a meeting.
audioconferencing
minutes
professionalism
cross-functional team
27. A desire to show others consideration and respect.
etiquette
time
ground rules
soft skills
28. All unwritten and unspoken messages - both intention and unintentional - including eye contact - facial expression - body movements - space - time - distance - and appearance.
nonverbal communication
agenda
majority
professionalism
29. A group of people who work interdependently with a shared purpose across space - time - and organization boundaries using technology
audioconferencing
averaging
phone conferencing
virtual team
30. A team with members representing various departments throughout the company
videoconferencing
parliamentary procedures
hard skills
cross-functional team
31. A form of nonverbal communication in which we communicate to others by the way we arrange things in the space around us.
space
videoconferencing
Web conferencing
forming
32. A decision-making method in which a subcommittee investigates and makes a recommendation for action.
discriminative listening
lag time
minority
videoconferencing
33. A gathering of participants who are connected technologically.
authority rule with discussion
audioconferencing
averaging
virtual meeting
34. The time when you are waiting for a speaker's next idea
videoconferencing
lag time
teleconferencing
opinions
35. Specially designed conference rooms typically equipped with three huge curved screens - custom lighting - and advanced acoustics in which to conduct high-end teleconferences.
performing
groupthink
telepresence rooms
professionalism
36. A collaboration tool in which attendees use their computers to access an online virtual meeting room where they can present PowerPoint slides or share spreadsheets or Word documents - just as they might in a face-to-face meeting.
nonverbal communication
parliamentary procedures
soft skills
Web conferencing
37. Statements of personal judgments or preferences.
storming
discriminative listening
opinions
virtual team
38. A form of nonverbal communication in which we communicate to others by the way we structure and use our time.
time
hard skills
audioconferencing
averaging
39. A decision-making method in which group members vote and a majority wins.
majority
videoconferencing
critical listening
nonverbal communication