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Test your basic knowledge |
Team Meeting: Listening - Nonverbal And Etiquette Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 39 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Oral and written communication skills and other competencies such as listening proficiency - nonverbal behavior - and proper business etiquette.
virtual team
lag time
soft skills
time
2. A gathering of participants who are connected technologically.
phone conferencing
virtual meeting
time
opinions
3. A gathering of three or more people who assemble to pool information - solicit feedback - clarify policy - seek consensus - and solve problems.
soft skills
majority
parliamentary procedures
meeting
4. A decision-making method in which group members vote and a majority wins.
majority
nonverbal communication
storming
authority rule with discussion
5. Enables listeners to judge and evaluate what they are hearing to decide whether the speaker's message is fact - fiction - or opinion.
minutes
agenda
critical listening
parliamentary procedures
6. The zones of privacy we create around us or the areas we feel are our own.
territory
virtual meeting
ground rules
consensus
7. A team with members representing various departments throughout the company
discriminative listening
storming
cross-functional team
videoconferencing
8. A decision-making method in which a subcommittee investigates and makes a recommendation for action.
soft skills
facts
conference calling
minority
9. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called audioconferencing - conference calling - or phone conferencing.
teleconferencing
cross-functional team
opinions
space
10. Faulty decision-making processes by team members who are overly eager to agree with one another.
etiquette
paraphrase
opinions
groupthink
11. The type of listening that is necessary when you must understand and remember.
parliamentary procedures
discriminative listening
storming
paraphrase
12. The second phase of team development - where members define their roles and responsibilities - decide how to reach their goals - and iron out the rules governing how they interact.
paraphrase
Web conferencing
storming
agenda
13. A group of people who work interdependently with a shared purpose across space - time - and organization boundaries using technology
teleconferencing
virtual team
territory
consensus
14. The fourth and final phase of team development - where group members have established routines and a shared language and have developed loyalty and a willingness to resolve all problems. A can-do mentality pervades - information flows freely - deadli
phone conferencing
agenda
performing
norming
15. A summary report of what took place during a meeting.
facts
etiquette
conference calling
minutes
16. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - audioconferencing - or phone conferencing.
norming
conference calling
forming
territory
17. A form of nonverbal communication in which we communicate to others by the way we structure and use our time.
ground rules
telepresence rooms
professionalism
time
18. All unwritten and unspoken messages - both intention and unintentional - including eye contact - facial expression - body movements - space - time - distance - and appearance.
discriminative listening
nonverbal communication
virtual team
paraphrase
19. The time when you are waiting for a speaker's next idea
critical listening
audioconferencing
lag time
parliamentary procedures
20. A collaboration tool in which attendees use their computers to access an online virtual meeting room where they can present PowerPoint slides or share spreadsheets or Word documents - just as they might in a face-to-face meeting.
soft skills
Web conferencing
opinions
consensus
21. A decision-making method in which discussion continues until all team members have aired their opinions and - ultimately - agree.
lag time
storming
videoconferencing
consensus
22. Statements of personal judgments or preferences.
opinions
storming
nonverbal communication
consensus
23. To rephrase and summarize a message in your own words.
discriminative listening
paraphrase
audioconferencing
videoconferencing
24. A form of nonverbal communication in which we communicate to others by the way we arrange things in the space around us.
forming
space
paraphrase
opinions
25. Truths known to exist.
conference calling
majority
nonverbal communication
facts
26. A decision- making method in which group members haggle - bargain - wheedle - and negotiate to reach a middle position - which often requires compromise.
authority rule with discussion
majority
averaging
opinions
27. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or phone conferencing.
audioconferencing
paraphrase
space
meeting
28. A collaboration tool that combines video - audio - and communications networking technologies for real-time interaction.
teleconferencing
videoconferencing
meeting
authority rule with discussion
29. A decision-making method in which the leader - boss - or manager listens to team members' ideas - but the final decision is his or hers.
space
teleconferencing
authority rule with discussion
norming
30. Specially designed conference rooms typically equipped with three huge curved screens - custom lighting - and advanced acoustics in which to conduct high-end teleconferences.
critical listening
virtual meeting
teleconferencing
telepresence rooms
31. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or audioconferencing.
ground rules
discriminative listening
nonverbal communication
phone conferencing
32. A list of topics to be discussed during a meeting.
majority
telepresence rooms
agenda
meeting
33. A desire to show others consideration and respect.
averaging
virtual team
etiquette
audioconferencing
34. A soft skill that includes good manners and businesslike - professional demeanor.
telepresence rooms
etiquette
professionalism
territory
35. The first phase of team development - where individuals get to know one another - search for similarities - attempt to bond - begin to develop trust in one another - and discuss fundamental topics such as why the team is necessary - who 'owns' the te
virtual team
groupthink
etiquette
forming
36. The third phase of team development - where tensions subside - roles are clarified - and information begins to flow among members.
critical listening
virtual meeting
minority
norming
37. Ground rules based on Robert's Rules of Order - used by more formal groups.
conference calling
space
parliamentary procedures
etiquette
38. Rules to follow during a meeting such as arriving on time - communicating openly - being supportive - listening carefully - participating fully - confronting conflict freely - and following an agenda.
forming
videoconferencing
discriminative listening
ground rules
39. The technical skills in your field.
meeting
professionalism
hard skills
agenda