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Test your basic knowledge |
Team Meeting: Listening - Nonverbal And Etiquette Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 39 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The third phase of team development - where tensions subside - roles are clarified - and information begins to flow among members.
norming
authority rule with discussion
minority
nonverbal communication
2. Truths known to exist.
facts
forming
phone conferencing
groupthink
3. A team with members representing various departments throughout the company
lag time
professionalism
minority
cross-functional team
4. A collaboration tool in which attendees use their computers to access an online virtual meeting room where they can present PowerPoint slides or share spreadsheets or Word documents - just as they might in a face-to-face meeting.
virtual team
hard skills
Web conferencing
virtual meeting
5. A gathering of participants who are connected technologically.
Web conferencing
virtual team
discriminative listening
virtual meeting
6. Statements of personal judgments or preferences.
conference calling
opinions
videoconferencing
etiquette
7. The time when you are waiting for a speaker's next idea
paraphrase
parliamentary procedures
conference calling
lag time
8. A decision- making method in which group members haggle - bargain - wheedle - and negotiate to reach a middle position - which often requires compromise.
critical listening
discriminative listening
nonverbal communication
averaging
9. All unwritten and unspoken messages - both intention and unintentional - including eye contact - facial expression - body movements - space - time - distance - and appearance.
nonverbal communication
consensus
performing
territory
10. A decision-making method in which group members vote and a majority wins.
majority
opinions
soft skills
virtual team
11. A collaboration tool that combines video - audio - and communications networking technologies for real-time interaction.
conference calling
discriminative listening
storming
videoconferencing
12. A list of topics to be discussed during a meeting.
conference calling
agenda
majority
meeting
13. A form of nonverbal communication in which we communicate to others by the way we arrange things in the space around us.
space
meeting
audioconferencing
agenda
14. The zones of privacy we create around us or the areas we feel are our own.
majority
time
minutes
territory
15. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - audioconferencing - or phone conferencing.
territory
ground rules
conference calling
hard skills
16. Rules to follow during a meeting such as arriving on time - communicating openly - being supportive - listening carefully - participating fully - confronting conflict freely - and following an agenda.
performing
ground rules
time
minority
17. A soft skill that includes good manners and businesslike - professional demeanor.
soft skills
professionalism
averaging
hard skills
18. A form of nonverbal communication in which we communicate to others by the way we structure and use our time.
storming
time
soft skills
space
19. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or phone conferencing.
audioconferencing
telepresence rooms
groupthink
conference calling
20. Enables listeners to judge and evaluate what they are hearing to decide whether the speaker's message is fact - fiction - or opinion.
critical listening
time
meeting
audioconferencing
21. Specially designed conference rooms typically equipped with three huge curved screens - custom lighting - and advanced acoustics in which to conduct high-end teleconferences.
lag time
professionalism
telepresence rooms
consensus
22. The type of listening that is necessary when you must understand and remember.
forming
agenda
discriminative listening
cross-functional team
23. A decision-making method in which the leader - boss - or manager listens to team members' ideas - but the final decision is his or hers.
authority rule with discussion
minutes
videoconferencing
nonverbal communication
24. A decision-making method in which discussion continues until all team members have aired their opinions and - ultimately - agree.
consensus
nonverbal communication
meeting
virtual team
25. Faulty decision-making processes by team members who are overly eager to agree with one another.
audioconferencing
hard skills
groupthink
norming
26. The technical skills in your field.
territory
parliamentary procedures
conference calling
hard skills
27. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or audioconferencing.
space
meeting
videoconferencing
phone conferencing
28. A group of people who work interdependently with a shared purpose across space - time - and organization boundaries using technology
virtual team
consensus
videoconferencing
soft skills
29. A desire to show others consideration and respect.
critical listening
minutes
etiquette
storming
30. Oral and written communication skills and other competencies such as listening proficiency - nonverbal behavior - and proper business etiquette.
soft skills
parliamentary procedures
discriminative listening
professionalism
31. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called audioconferencing - conference calling - or phone conferencing.
conference calling
majority
lag time
teleconferencing
32. The second phase of team development - where members define their roles and responsibilities - decide how to reach their goals - and iron out the rules governing how they interact.
space
groupthink
Web conferencing
storming
33. A summary report of what took place during a meeting.
teleconferencing
telepresence rooms
authority rule with discussion
minutes
34. The fourth and final phase of team development - where group members have established routines and a shared language and have developed loyalty and a willingness to resolve all problems. A can-do mentality pervades - information flows freely - deadli
minority
facts
performing
virtual meeting
35. To rephrase and summarize a message in your own words.
paraphrase
virtual meeting
teleconferencing
telepresence rooms
36. Ground rules based on Robert's Rules of Order - used by more formal groups.
norming
paraphrase
audioconferencing
parliamentary procedures
37. The first phase of team development - where individuals get to know one another - search for similarities - attempt to bond - begin to develop trust in one another - and discuss fundamental topics such as why the team is necessary - who 'owns' the te
minority
videoconferencing
forming
teleconferencing
38. A decision-making method in which a subcommittee investigates and makes a recommendation for action.
minutes
storming
minority
conference calling
39. A gathering of three or more people who assemble to pool information - solicit feedback - clarify policy - seek consensus - and solve problems.
Web conferencing
nonverbal communication
averaging
meeting