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Test your basic knowledge |
Team Meeting: Listening - Nonverbal And Etiquette Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 39 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A soft skill that includes good manners and businesslike - professional demeanor.
professionalism
averaging
minutes
norming
2. The third phase of team development - where tensions subside - roles are clarified - and information begins to flow among members.
etiquette
hard skills
norming
space
3. Oral and written communication skills and other competencies such as listening proficiency - nonverbal behavior - and proper business etiquette.
paraphrase
discriminative listening
Web conferencing
soft skills
4. A decision- making method in which group members haggle - bargain - wheedle - and negotiate to reach a middle position - which often requires compromise.
Web conferencing
ground rules
cross-functional team
averaging
5. The second phase of team development - where members define their roles and responsibilities - decide how to reach their goals - and iron out the rules governing how they interact.
storming
ground rules
nonverbal communication
virtual team
6. Rules to follow during a meeting such as arriving on time - communicating openly - being supportive - listening carefully - participating fully - confronting conflict freely - and following an agenda.
conference calling
discriminative listening
phone conferencing
ground rules
7. Specially designed conference rooms typically equipped with three huge curved screens - custom lighting - and advanced acoustics in which to conduct high-end teleconferences.
opinions
lag time
authority rule with discussion
telepresence rooms
8. The time when you are waiting for a speaker's next idea
parliamentary procedures
phone conferencing
lag time
territory
9. A form of nonverbal communication in which we communicate to others by the way we structure and use our time.
parliamentary procedures
professionalism
discriminative listening
time
10. All unwritten and unspoken messages - both intention and unintentional - including eye contact - facial expression - body movements - space - time - distance - and appearance.
performing
nonverbal communication
teleconferencing
forming
11. A form of nonverbal communication in which we communicate to others by the way we arrange things in the space around us.
videoconferencing
ground rules
space
storming
12. A decision-making method in which the leader - boss - or manager listens to team members' ideas - but the final decision is his or hers.
forming
authority rule with discussion
paraphrase
soft skills
13. The first phase of team development - where individuals get to know one another - search for similarities - attempt to bond - begin to develop trust in one another - and discuss fundamental topics such as why the team is necessary - who 'owns' the te
teleconferencing
forming
opinions
meeting
14. A gathering of three or more people who assemble to pool information - solicit feedback - clarify policy - seek consensus - and solve problems.
videoconferencing
norming
conference calling
meeting
15. To rephrase and summarize a message in your own words.
paraphrase
virtual team
lag time
time
16. Ground rules based on Robert's Rules of Order - used by more formal groups.
phone conferencing
teleconferencing
critical listening
parliamentary procedures
17. A summary report of what took place during a meeting.
forming
agenda
minutes
ground rules
18. A gathering of participants who are connected technologically.
soft skills
virtual meeting
performing
parliamentary procedures
19. A decision-making method in which discussion continues until all team members have aired their opinions and - ultimately - agree.
consensus
audioconferencing
cross-functional team
teleconferencing
20. A list of topics to be discussed during a meeting.
norming
performing
groupthink
agenda
21. Statements of personal judgments or preferences.
norming
opinions
authority rule with discussion
space
22. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - audioconferencing - or phone conferencing.
hard skills
virtual team
performing
conference calling
23. A group of people who work interdependently with a shared purpose across space - time - and organization boundaries using technology
majority
parliamentary procedures
storming
virtual team
24. A collaboration tool in which attendees use their computers to access an online virtual meeting room where they can present PowerPoint slides or share spreadsheets or Word documents - just as they might in a face-to-face meeting.
Web conferencing
virtual team
virtual meeting
hard skills
25. A team with members representing various departments throughout the company
telepresence rooms
cross-functional team
forming
space
26. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or audioconferencing.
performing
territory
phone conferencing
majority
27. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called audioconferencing - conference calling - or phone conferencing.
opinions
minority
meeting
teleconferencing
28. Truths known to exist.
professionalism
facts
minutes
etiquette
29. The zones of privacy we create around us or the areas we feel are our own.
territory
virtual team
etiquette
meeting
30. The type of listening that is necessary when you must understand and remember.
discriminative listening
etiquette
soft skills
videoconferencing
31. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or phone conferencing.
audioconferencing
space
soft skills
opinions
32. The fourth and final phase of team development - where group members have established routines and a shared language and have developed loyalty and a willingness to resolve all problems. A can-do mentality pervades - information flows freely - deadli
performing
phone conferencing
storming
virtual meeting
33. A desire to show others consideration and respect.
majority
meeting
nonverbal communication
etiquette
34. A collaboration tool that combines video - audio - and communications networking technologies for real-time interaction.
conference calling
videoconferencing
telepresence rooms
time
35. Enables listeners to judge and evaluate what they are hearing to decide whether the speaker's message is fact - fiction - or opinion.
discriminative listening
meeting
critical listening
etiquette
36. Faulty decision-making processes by team members who are overly eager to agree with one another.
soft skills
forming
groupthink
parliamentary procedures
37. A decision-making method in which a subcommittee investigates and makes a recommendation for action.
ground rules
minority
videoconferencing
agenda
38. The technical skills in your field.
norming
soft skills
consensus
hard skills
39. A decision-making method in which group members vote and a majority wins.
time
norming
majority
facts