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Test your basic knowledge |
Team Meeting: Listening - Nonverbal And Etiquette Skills
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 39 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The second phase of team development - where members define their roles and responsibilities - decide how to reach their goals - and iron out the rules governing how they interact.
videoconferencing
territory
storming
space
2. A team with members representing various departments throughout the company
Web conferencing
agenda
teleconferencing
cross-functional team
3. All unwritten and unspoken messages - both intention and unintentional - including eye contact - facial expression - body movements - space - time - distance - and appearance.
nonverbal communication
discriminative listening
opinions
critical listening
4. A list of topics to be discussed during a meeting.
agenda
paraphrase
videoconferencing
storming
5. Specially designed conference rooms typically equipped with three huge curved screens - custom lighting - and advanced acoustics in which to conduct high-end teleconferences.
critical listening
storming
telepresence rooms
meeting
6. A decision-making method in which the leader - boss - or manager listens to team members' ideas - but the final decision is his or hers.
virtual meeting
authority rule with discussion
space
nonverbal communication
7. Statements of personal judgments or preferences.
conference calling
opinions
Web conferencing
virtual meeting
8. A gathering of participants who are connected technologically.
teleconferencing
opinions
virtual meeting
critical listening
9. A group of people who work interdependently with a shared purpose across space - time - and organization boundaries using technology
paraphrase
Web conferencing
virtual team
critical listening
10. A decision- making method in which group members haggle - bargain - wheedle - and negotiate to reach a middle position - which often requires compromise.
minority
critical listening
telepresence rooms
averaging
11. Enables listeners to judge and evaluate what they are hearing to decide whether the speaker's message is fact - fiction - or opinion.
videoconferencing
majority
critical listening
parliamentary procedures
12. The technical skills in your field.
agenda
teleconferencing
hard skills
audioconferencing
13. Faulty decision-making processes by team members who are overly eager to agree with one another.
groupthink
performing
phone conferencing
parliamentary procedures
14. The time when you are waiting for a speaker's next idea
storming
norming
lag time
etiquette
15. A collaboration tool in which attendees use their computers to access an online virtual meeting room where they can present PowerPoint slides or share spreadsheets or Word documents - just as they might in a face-to-face meeting.
forming
minutes
ground rules
Web conferencing
16. The type of listening that is necessary when you must understand and remember.
telepresence rooms
groupthink
opinions
discriminative listening
17. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - audioconferencing - or phone conferencing.
critical listening
virtual meeting
conference calling
opinions
18. The fourth and final phase of team development - where group members have established routines and a shared language and have developed loyalty and a willingness to resolve all problems. A can-do mentality pervades - information flows freely - deadli
performing
territory
ground rules
Web conferencing
19. A form of nonverbal communication in which we communicate to others by the way we arrange things in the space around us.
performing
space
professionalism
facts
20. A soft skill that includes good manners and businesslike - professional demeanor.
conference calling
nonverbal communication
minutes
professionalism
21. A collaboration tool that combines video - audio - and communications networking technologies for real-time interaction.
norming
videoconferencing
agenda
minority
22. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or audioconferencing.
space
phone conferencing
forming
facts
23. Ground rules based on Robert's Rules of Order - used by more formal groups.
performing
facts
parliamentary procedures
nonverbal communication
24. The first phase of team development - where individuals get to know one another - search for similarities - attempt to bond - begin to develop trust in one another - and discuss fundamental topics such as why the team is necessary - who 'owns' the te
opinions
authority rule with discussion
agenda
forming
25. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called audioconferencing - conference calling - or phone conferencing.
minority
discriminative listening
teleconferencing
averaging
26. The zones of privacy we create around us or the areas we feel are our own.
audioconferencing
conference calling
videoconferencing
territory
27. The third phase of team development - where tensions subside - roles are clarified - and information begins to flow among members.
norming
etiquette
parliamentary procedures
discriminative listening
28. Truths known to exist.
hard skills
opinions
facts
virtual meeting
29. A decision-making method in which discussion continues until all team members have aired their opinions and - ultimately - agree.
space
Web conferencing
hard skills
consensus
30. A gathering of three or more people who assemble to pool information - solicit feedback - clarify policy - seek consensus - and solve problems.
opinions
teleconferencing
meeting
storming
31. Oral and written communication skills and other competencies such as listening proficiency - nonverbal behavior - and proper business etiquette.
virtual meeting
groupthink
territory
soft skills
32. To rephrase and summarize a message in your own words.
paraphrase
virtual team
performing
majority
33. Rules to follow during a meeting such as arriving on time - communicating openly - being supportive - listening carefully - participating fully - confronting conflict freely - and following an agenda.
facts
ground rules
teleconferencing
groupthink
34. A decision-making method in which a subcommittee investigates and makes a recommendation for action.
consensus
minority
authority rule with discussion
teleconferencing
35. A collaboration tool in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone; also called teleconferencing - conference calling - or phone conferencing.
phone conferencing
professionalism
audioconferencing
nonverbal communication
36. A form of nonverbal communication in which we communicate to others by the way we structure and use our time.
majority
paraphrase
time
lag time
37. A summary report of what took place during a meeting.
nonverbal communication
ground rules
virtual meeting
minutes
38. A decision-making method in which group members vote and a majority wins.
majority
virtual team
agenda
territory
39. A desire to show others consideration and respect.
agenda
parliamentary procedures
etiquette
nonverbal communication