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Business And Technology
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Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages.
Information Discovery
Chief information officer
The Five Forces Model
Peter Drucker
2. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
Customer Relationship management(CRM)
G I G O
Business process
Usability
3. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Efficiency IT metrics
Threat of new entrants
Customer Relationship management(CRM)
Key performance indicators (KPIs)
4. Is a standardized set of activities that accoplish a specific task - such as processing a customer order.
Business process
Effeciveness IT metics
The basic component of supply chain management
Organizatonal Informaion Cultures
5. Mostly misuse by persons inside or outside an organization.
Buyer power
Benchmarks
Information security
Key performance indicators (KPIs)
6. Is responsible for collecting - maintaining - and distributing the organization's knowledge. data has base adminstrator
Chief knowldedge officer (CKO)
Threat of substitute products or services
Customer Relationship management(CRM)
Michael Porter
7. Occurs whn a company develops unique differences in its products with th intenet t influence demand
Amount of traffic
Product differentiation
Peter Drucker
Enhancing customer satisfaction
8. Is the analysis and redesign of workflow wthin and between enteprises. ex. NetFlix - Redbox
Customer Relationship management(CRM)
People
Supplier power
Brusiness process reengineering (BPR)
9. Measures that are tied to busines drivers Metrics such as GPA(grade point average)
Reducing Cost/Improve Productivity
Key performance indicators (KPIs)
People
Information Discovery
10. Reward customers based on th amount of business they do with a particuar organization.
Loyalty programs
Information Discovery
Chief knowldedge officer (CKO)
Software failure and human error
11. The plans and goals of the IT department must align with the plans and goals of the organization.
Business is always #1
Manage - leader - communicator
Countefeit software
Environmental scannig
12. A famous management guru - once stated that if you cannot measure it - you cannot manage it
Customer Relationship management(CRM)
Michael Porter
Peter Drucker
G I G O
13. Issuses Affected by Technology Advance: intellectual property - Copyright - fair use doctrine - pirated software and counterfeit software of these which is the worst?
Countefeit software
Software failure and human error
Product differentiation
Michael Porter
14. Integrates all departments and functins thoughout an organization into asingle IT system (or integrated set of IT systems) so that employees can ake decisions by viewing enterprisewide information on all businss operations.:is a software island of in
Key performance indicators (KPIs)
Chief technology offiicer(CTO)
Enterprise resource planning (ERP)
Benchmarking
15. A general name for the business function and academic discipline covering the application of people - technologies - and procedures.
Amount of traffic
Software failure and human error
Chief knowldedge officer (CKO)
Management Information System (MIS)
16. Is high when it is easy for new cdompetitors to enter a market and low when there are significant entry barriers to entering market.
Threat of new entrants
Informantion accuracy
Informaton
Chief Executive officer
17. Involves he management of information flows between and among stages in a a supply chain to maximize total supply chain effectiveness an profitability.
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Michael Porter
Supply chain management(SCM)
Switching costs
18. Is responsible for ensuring the security of IT system and developing strategies and IT safeguards against attacks fom hacker and viruses. He is call the Network Administrator
Rivalry among existing competitors
Chief Information Officer
Information Discovery
Chief security officer (CSO)
19. What does CEO stands for
Enhancing customer satisfaction
Chief Executive officer
Efficiency IT metrics
Information Technology (IT)
20. Website success solely is measure by
Amount of traffic
Benchmarking
Chief Financial Officer
Informaton
21. Most information security breaches result from people misusing an organizaton's information either Intentionally or Inadvertently. misuse of passwords
Benchmarks
Security breach
The basic component of supply chain management
Rivalry among existing competitors
22. What is the function of CIO?
Manage - leader - communicator
Organizatonal Informaion Cultures
Chief Executive officer
Threat of new entrants
23. Consists of all parties involved - directly or indirectly - in the procurement of a poduct or raw materials
Michael Porter
Chief Operation Officer
Supply chain
Effeciveness IT metics
24. Enables an organizatin to generate efficiencies within steps by automating and improving the information flows Wal-art and Procter&Gamble(P&G) implemented a tremedously successful SCM system. the system linked Wal-Mar's distribution centers directly
Enhancing customer satisfaction
Chief security officer (CSO)
Threat of new entrants
SCM software
25. The most important type of Efficiency IT Metics; the extent to which a system generates the correct results when executing the same transaction numerous times.
Efficiency IT metrics
People
Data
Informantion accuracy
26. Is assessed by th supplier's ability to directly impact the price they are charging for supplies(including materials - labor - and services)
Informantion accuracy
Supplier power
Comptevive advantage
Environmental scannig
27. Effective communication between business personnel and IT personnel
Enterprise resource planning (ERP)
One of the greatest challenges today
Chief Financial Officer
Management Information System (MIS)
28. Is responsible for ensuing the ethical and legal use of informatio within an organization. these are lawyers
Amount of traffic
Chief privacy officer(CPO)
SCM - CRM - ERP AND BPR
Key performance indicators (KPIs)
29. Measure the impact IT has on business processes and activities includin customer satisfaction - conversion rates - and sell through increases.
Effeciveness IT metics
Business process
Information Discovery
Informantion accuracy
30. A process of continuously measuring system results - comparing those results to optimal system performance (benchmark values) - and identifiying steps and procedures to improve syste performance.
SCM - CRM - ERP AND BPR
Benchmarking
Management Information System (MIS)
Threat of substitute products or services
31. Occurs when an organization can significantl impact its marketshare by being first to market with a competitive advantage.
Benchmarking
Automate
First-mover advantage
Usability
32. Information-Functional - Information-sharing - Information-inquiring - and Information-discovery
The Five Forces Model
SCM software
Organizatonal Informaion Cultures
G I G O
33. What would be the Greatest Benefits for Information Technology?
Management Information System (MIS)
Customer Service
Enterprise resource planning (ERP)
Manage - leader - communicator
34. Is responsible for (1) overseeing all uses of informatin technology (2) ensuring the strategic alignment of IT with business goals and objectives. CIO often reports directly to the CEO
Customer Relationship management(CRM)
Effeciveness IT metics
Enterprise resource planning (ERP)
Chief information officer
35. Is a managemen system - in addition to a measurement system - that enable organization to clarify their vision and strateby and translate them into action.
Value chain
Threat of new entrants
Balanced scorecard
Informaton
36. Is high when competition is fierce in a market and low when competition is more complacent
Amount of traffic
Brusiness process reengineering (BPR)
Security breach
Rivalry among existing competitors
37. The 4 strategic initiatives
SCM - CRM - ERP AND BPR
First-mover advantage
Countefeit software
Michael Porter
38. Is assessed analyzing the ability of buyers to directly impact the price they are willing to pay for an item.
Buyer power
Comptevive advantage
Loyalty programs
Chief security officer (CSO)
39. What does CFO stands for
Countefeit software
Chief Financial Officer
Threat of substitute products or services
People
40. Out of the Relationship among People - Information - and Information Technology which one is the most important?
Information Technology (IT)
People
Business proess
Business is always #1
41. Secure Sockets Layers: donted by th lock symbol in the lower right corner of a browser window and or he "s" in https; SSL is 128 bits. 128bit=2^128
Chief privacy officer(CPO)
SSL
Chief knowldedge officer (CKO)
Chief information officer
42. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
Effeciveness IT metics
Chief knowldedge officer (CKO)
Organizatonal Informaion Cultures
Business proess
43. A university professor at Harvard Business School - identified four competitive forces that can hurt potential sales.
Michael Porter
Comptevive advantage
SCM software
One of the greatest challenges today
44. What does CIO stands for
Benchmarking
Chief Information Officer
Chief privacy officer(CPO)
Organizatonal Informaion Cultures
45. Means Garbage In Garbage OUt
Informaton
G I G O
Chief knowldedge officer (CKO)
Product differentiation
46. Supply chain strategy - suply chain partners - supply chain operation - supply chain logistics
The basic component of supply chain management
Benchmarks
Business proess
Customer Relationship management(CRM)
47. To remain sucessful - and organizatios should use what?
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48. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
Benchmarking
The Five Forces Model
Environmental scannig
Automate
49. Measure the performance of the IT system itself includngthroughput - speed - and availability.
Efficiency IT metrics
SSL
Key performance indicators (KPIs)
Buyer power
50. What information technology projects goals has the most value?
First-mover advantage
One of the greatest challenges today
Reducing Cost/Improve Productivity
Supplier power
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