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Test your basic knowledge |
Business And Technology
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Baseline values the system seesks to attain
Benchmarks
Benchmarking
Automate
Information Technology (IT)
2. The Benefits and and Magnitude of Change the Process Change Spectrum what would be th small change
Automate
SCM - CRM - ERP AND BPR
Organizatonal Informaion Cultures
Reducing Cost/Improve Productivity
3. Occurs whn a company develops unique differences in its products with th intenet t influence demand
Chief Information Officer
Brusiness process reengineering (BPR)
Environmental scannig
Product differentiation
4. What would be the Greatest Benefits for Information Technology?
Customer Service
Peter Drucker
Threat of substitute products or services
Customer Relationship management(CRM)
5. Means Garbage In Garbage OUt
SCM - CRM - ERP AND BPR
Benchmarks
G I G O
Manage - leader - communicator
6. Mostly misuse by persons inside or outside an organization.
Chief Financial Officer
Key performance indicators (KPIs)
Buyer power
Information security
7. What is the function of CIO?
Customer Service
Chief Executive officer
Reducing Cost/Improve Productivity
Manage - leader - communicator
8. Costs that can make customers relcutant to switch to another product or service
Business is always #1
Switching costs
Reducing Cost/Improve Productivity
Loyalty programs
9. Is responsible for ensuring the throughput - speed - accuracy - availability - and reliability of an organization information.
Chief information officer
Switching costs
People
Chief technology offiicer(CTO)
10. What does COO stands for
Chief Operation Officer
Environmental scannig
Threat of substitute products or services
Brusiness process reengineering (BPR)
11. Information-Functional - Information-sharing - Information-inquiring - and Information-discovery
Customer Service
Organizatonal Informaion Cultures
Business process
Benchmarks
12. Measures that are tied to busines drivers Metrics such as GPA(grade point average)
Key performance indicators (KPIs)
SSL
Threat of new entrants
Management Information System (MIS)
13. Is a product or service that an organization's customer place a greater value on than similar offerings from a competitor.
Usability
Automate
Comptevive advantage
Software failure and human error
14. What does CEO stands for
The basic component of supply chain management
Customer Service
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Chief Executive officer
15. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Security breach
Chief security officer (CSO)
Reducing Cost/Improve Productivity
Customer Relationship management(CRM)
16. Is responsible for (1) overseeing all uses of informatin technology (2) ensuring the strategic alignment of IT with business goals and objectives. CIO often reports directly to the CEO
Enterprise resource planning (ERP)
Software failure and human error
Switching costs
Chief information officer
17. What Concerns CIOs the most?
Chief Financial Officer
Reducing Cost/Improve Productivity
Enhancing customer satisfaction
Customer Relationship management(CRM)
18. Involves he management of information flows between and among stages in a a supply chain to maximize total supply chain effectiveness an profitability.
Supply chain management(SCM)
Benchmarking
Rivalry among existing competitors
Security breach
19. Is responsible for ensuing the ethical and legal use of informatio within an organization. these are lawyers
Loyalty programs
Supply chain
Chief privacy officer(CPO)
Peter Drucker
20. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
One of the greatest challenges today
Value chain
Usability
Loyalty programs
21. Is high when it is easy for new cdompetitors to enter a market and low when there are significant entry barriers to entering market.
Reducing Cost/Improve Productivity
Switching costs
Threat of new entrants
Automate
22. What information technology projects goals has the most value?
Benchmarking
Chief knowldedge officer (CKO)
Environmental scannig
Reducing Cost/Improve Productivity
23. Most information security breaches result from people misusing an organizaton's information either Intentionally or Inadvertently. misuse of passwords
Information Technology (IT)
The Five Forces Model
Security breach
Chief Information Officer
24. To remain sucessful - and organizatios should use what?
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25. Is the acauisition and analysis of evenst and trends in the environment external to an organization.
The Five Forces Model
Supply chain
Threat of substitute products or services
Environmental scannig
26. Issuses Affected by Technology Advance: intellectual property - Copyright - fair use doctrine - pirated software and counterfeit software of these which is the worst?
Amount of traffic
Rivalry among existing competitors
Countefeit software
SCM - CRM - ERP AND BPR
27. Out of the Relationship among People - Information - and Information Technology which one is the most important?
Rivalry among existing competitors
Chief Information Officer
People
One of the greatest challenges today
28. Enables an organizatin to generate efficiencies within steps by automating and improving the information flows Wal-art and Procter&Gamble(P&G) implemented a tremedously successful SCM system. the system linked Wal-Mar's distribution centers directly
Environmental scannig
SCM software
Threat of substitute products or services
Automate
29. Effective communication between business personnel and IT personnel
Product differentiation
One of the greatest challenges today
Balanced scorecard
Enhance Customer Satisfaction
30. Measure the performance of the IT system itself includngthroughput - speed - and availability.
Efficiency IT metrics
The Five Forces Model
Product differentiation
Brusiness process reengineering (BPR)
31. Is a managemen system - in addition to a measurement system - that enable organization to clarify their vision and strateby and translate them into action.
Informantion accuracy
SCM software
Balanced scorecard
Informaton
32. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
The basic component of supply chain management
The Five Forces Model
Business is always #1
Chief information officer
33. A university professor at Harvard Business School - identified four competitive forces that can hurt potential sales.
People
Management Information System (MIS)
Michael Porter
Buyer power
34. A general name for the business function and academic discipline covering the application of people - technologies - and procedures.
Chief technology offiicer(CTO)
Management Information System (MIS)
Information security
Benchmarks
35. Is high when there are many alternatives to a product or service and low when there are few alternative from which to choose.
Manage - leader - communicator
Environmental scannig
Customer Relationship management(CRM)
Threat of substitute products or services
36. Reward customers based on th amount of business they do with a particuar organization.
Loyalty programs
Threat of substitute products or services
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Chief Information Officer
37. The leading cause of downtime
Chief Information Officer
Amount of traffic
Threat of substitute products or services
Software failure and human error
38. Measure the impact IT has on business processes and activities includin customer satisfaction - conversion rates - and sell through increases.
Value chain
Effeciveness IT metics
SSL
SCM - CRM - ERP AND BPR
39. Supply chain strategy - suply chain partners - supply chain operation - supply chain logistics
Amount of traffic
Product differentiation
Customer Service
The basic component of supply chain management
40. What is on the mind of the CEO
Benchmarks
Enhance Customer Satisfaction
Peter Drucker
SCM software
41. Is a field concrned with te use of technology in managing and processing information.It consist of hardware - software and telecommunication
Customer Service
Information Technology (IT)
Michael Porter
Buyer power
42. What does CIO stands for
Chief Information Officer
Supply chain
Organizatonal Informaion Cultures
Usability
43. This approach views an organization as a series of processes - each of which adds value to the product or service for each customer.
Chief technology offiicer(CTO)
Value chain
Countefeit software
Environmental scannig
44. Integrates all departments and functins thoughout an organization into asingle IT system (or integrated set of IT systems) so that employees can ake decisions by viewing enterprisewide information on all businss operations.:is a software island of in
Enterprise resource planning (ERP)
Informantion accuracy
Usability
G I G O
45. Is responsible for collecting - maintaining - and distributing the organization's knowledge. data has base adminstrator
Chief Operation Officer
Chief knowldedge officer (CKO)
Reducing Cost/Improve Productivity
One of the greatest challenges today
46. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
Chief privacy officer(CPO)
Organizatonal Informaion Cultures
G I G O
Business proess
47. Is data converted into a meaninfgul and useful context.
Enhancing customer satisfaction
Information Technology (IT)
Informaton
Switching costs
48. The 4 strategic initiatives
Peter Drucker
SCM - CRM - ERP AND BPR
Balanced scorecard
Supplier power
49. Is high when competition is fierce in a market and low when competition is more complacent
Rivalry among existing competitors
Amount of traffic
One of the greatest challenges today
Reducing Cost/Improve Productivity
50. Occurs when an organization can significantl impact its marketshare by being first to market with a competitive advantage.
Brusiness process reengineering (BPR)
Loyalty programs
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
First-mover advantage