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Test your basic knowledge |
Business And Technology
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A general name for the business function and academic discipline covering the application of people - technologies - and procedures.
Customer Service
Automate
Information Technology (IT)
Management Information System (MIS)
2. Is a product or service that an organization's customer place a greater value on than similar offerings from a competitor.
Comptevive advantage
Enhancing customer satisfaction
Benchmarks
One of the greatest challenges today
3. What does CIO stands for
G I G O
Chief Information Officer
Security breach
Data
4. Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages.
Chief privacy officer(CPO)
Information Discovery
Threat of substitute products or services
Chief Executive officer
5. Information-Functional - Information-sharing - Information-inquiring - and Information-discovery
Usability
Organizatonal Informaion Cultures
Michael Porter
Rivalry among existing competitors
6. Enables an organizatin to generate efficiencies within steps by automating and improving the information flows Wal-art and Procter&Gamble(P&G) implemented a tremedously successful SCM system. the system linked Wal-Mar's distribution centers directly
Threat of new entrants
SCM software
Buyer power
Chief information officer
7. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
The Five Forces Model
Software failure and human error
Manage - leader - communicator
Chief information officer
8. The plans and goals of the IT department must align with the plans and goals of the organization.
Effeciveness IT metics
Business is always #1
Chief security officer (CSO)
Reducing Cost/Improve Productivity
9. Mostly misuse by persons inside or outside an organization.
Supplier power
Information security
Product differentiation
Customer Service
10. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Customer Relationship management(CRM)
Switching costs
Benchmarks
11. This approach views an organization as a series of processes - each of which adds value to the product or service for each customer.
Product differentiation
Value chain
Michael Porter
Benchmarks
12. Is responsible for (1) overseeing all uses of informatin technology (2) ensuring the strategic alignment of IT with business goals and objectives. CIO often reports directly to the CEO
SCM - CRM - ERP AND BPR
Chief information officer
Manage - leader - communicator
Enhancing customer satisfaction
13. Is data converted into a meaninfgul and useful context.
Peter Drucker
Threat of new entrants
Informaton
Efficiency IT metrics
14. Is high when competition is fierce in a market and low when competition is more complacent
Informantion accuracy
Benchmarks
Rivalry among existing competitors
Reducing Cost/Improve Productivity
15. Is high when it is easy for new cdompetitors to enter a market and low when there are significant entry barriers to entering market.
Chief Executive officer
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Threat of new entrants
First-mover advantage
16. Is the analysis and redesign of workflow wthin and between enteprises. ex. NetFlix - Redbox
First-mover advantage
Security breach
Brusiness process reengineering (BPR)
Chief Operation Officer
17. Consists of all parties involved - directly or indirectly - in the procurement of a poduct or raw materials
Supply chain
Security breach
Threat of substitute products or services
Key performance indicators (KPIs)
18. What is on the mind of the CEO
Enhance Customer Satisfaction
Information Technology (IT)
Data
Chief information officer
19. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
Usability
Business process
Informaton
Software failure and human error
20. Is responsible for ensuring the security of IT system and developing strategies and IT safeguards against attacks fom hacker and viruses. He is call the Network Administrator
Enterprise resource planning (ERP)
First-mover advantage
Chief security officer (CSO)
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
21. Is a field concrned with te use of technology in managing and processing information.It consist of hardware - software and telecommunication
Chief technology offiicer(CTO)
Peter Drucker
Rivalry among existing competitors
Information Technology (IT)
22. The most important type of Efficiency IT Metics; the extent to which a system generates the correct results when executing the same transaction numerous times.
Informantion accuracy
Chief security officer (CSO)
Chief Financial Officer
Business process
23. What is the function of CIO?
People
Reducing Cost/Improve Productivity
Customer Service
Manage - leader - communicator
24. Is assessed analyzing the ability of buyers to directly impact the price they are willing to pay for an item.
Comptevive advantage
Supply chain management(SCM)
SSL
Buyer power
25. Occurs whn a company develops unique differences in its products with th intenet t influence demand
One of the greatest challenges today
Business is always #1
Customer Relationship management(CRM)
Product differentiation
26. To remain sucessful - and organizatios should use what?
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27. Baseline values the system seesks to attain
Threat of new entrants
Chief Executive officer
Benchmarks
The Five Forces Model
28. Means Garbage In Garbage OUt
Chief Information Officer
SCM - CRM - ERP AND BPR
G I G O
SCM software
29. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
Business proess
Customer Service
Customer Relationship management(CRM)
Threat of substitute products or services
30. The 4 strategic initiatives
Supply chain
Threat of substitute products or services
SCM - CRM - ERP AND BPR
SCM software
31. Integrates all departments and functins thoughout an organization into asingle IT system (or integrated set of IT systems) so that employees can ake decisions by viewing enterprisewide information on all businss operations.:is a software island of in
Enterprise resource planning (ERP)
Usability
Manage - leader - communicator
Amount of traffic
32. Is assessed by th supplier's ability to directly impact the price they are charging for supplies(including materials - labor - and services)
Information Discovery
Supplier power
Supply chain
Effeciveness IT metics
33. Costs that can make customers relcutant to switch to another product or service
Chief Financial Officer
Effeciveness IT metics
Switching costs
Chief knowldedge officer (CKO)
34. Is a standardized set of activities that accoplish a specific task - such as processing a customer order.
Business process
Threat of new entrants
Automate
Customer Service
35. What information technology projects goals has the most value?
Countefeit software
Reducing Cost/Improve Productivity
Threat of new entrants
Chief privacy officer(CPO)
36. Is responsible for collecting - maintaining - and distributing the organization's knowledge. data has base adminstrator
Chief knowldedge officer (CKO)
Effeciveness IT metics
Amount of traffic
Value chain
37. Website success solely is measure by
Usability
Information security
Business is always #1
Amount of traffic
38. Occurs when an organization can significantl impact its marketshare by being first to market with a competitive advantage.
Amount of traffic
First-mover advantage
Customer Relationship management(CRM)
Balanced scorecard
39. Reward customers based on th amount of business they do with a particuar organization.
One of the greatest challenges today
Chief Executive officer
Loyalty programs
Software failure and human error
40. What would be the Greatest Benefits for Information Technology?
Effeciveness IT metics
SSL
Business proess
Customer Service
41. What does COO stands for
Chief Operation Officer
Customer Service
Benchmarks
SCM software
42. Supply chain strategy - suply chain partners - supply chain operation - supply chain logistics
The basic component of supply chain management
Chief privacy officer(CPO)
Threat of substitute products or services
Informantion accuracy
43. The leading cause of downtime
Software failure and human error
Supplier power
Balanced scorecard
Threat of new entrants
44. Raw facts that describe the characteristics of an event/information knowledge/business intelligent and competative advantage
Loyalty programs
The basic component of supply chain management
Data
Reducing Cost/Improve Productivity
45. Issuses Affected by Technology Advance: intellectual property - Copyright - fair use doctrine - pirated software and counterfeit software of these which is the worst?
Countefeit software
Threat of substitute products or services
SCM - CRM - ERP AND BPR
Benchmarks
46. What does CFO stands for
Chief Information Officer
Chief Operation Officer
Chief Financial Officer
Chief privacy officer(CPO)
47. A process of continuously measuring system results - comparing those results to optimal system performance (benchmark values) - and identifiying steps and procedures to improve syste performance.
Business proess
The Five Forces Model
Benchmarking
Balanced scorecard
48. A university professor at Harvard Business School - identified four competitive forces that can hurt potential sales.
Business process
Michael Porter
SSL
Business proess
49. Involves he management of information flows between and among stages in a a supply chain to maximize total supply chain effectiveness an profitability.
Efficiency IT metrics
Supply chain management(SCM)
Chief information officer
Data
50. Out of the Relationship among People - Information - and Information Technology which one is the most important?
Effeciveness IT metics
People
Brusiness process reengineering (BPR)
Chief Information Officer