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Test your basic knowledge |
Business And Technology
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. This approach views an organization as a series of processes - each of which adds value to the product or service for each customer.
Management Information System (MIS)
Value chain
Enhancing customer satisfaction
G I G O
2. Means Garbage In Garbage OUt
Key performance indicators (KPIs)
G I G O
Data
Environmental scannig
3. Is the analysis and redesign of workflow wthin and between enteprises. ex. NetFlix - Redbox
Brusiness process reengineering (BPR)
Management Information System (MIS)
Usability
Information Technology (IT)
4. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
The basic component of supply chain management
The Five Forces Model
Michael Porter
Environmental scannig
5. Is the acauisition and analysis of evenst and trends in the environment external to an organization.
Michael Porter
Business is always #1
Environmental scannig
Information security
6. Measure the performance of the IT system itself includngthroughput - speed - and availability.
Management Information System (MIS)
Security breach
Efficiency IT metrics
The Five Forces Model
7. Is a field concrned with te use of technology in managing and processing information.It consist of hardware - software and telecommunication
Information Technology (IT)
Countefeit software
Chief information officer
Information security
8. Is a standardized set of activities that accoplish a specific task - such as processing a customer order.
Usability
Business process
Informaton
Reducing Cost/Improve Productivity
9. Secure Sockets Layers: donted by th lock symbol in the lower right corner of a browser window and or he "s" in https; SSL is 128 bits. 128bit=2^128
People
SSL
Customer Service
Amount of traffic
10. Reward customers based on th amount of business they do with a particuar organization.
Business proess
Enterprise resource planning (ERP)
Information Technology (IT)
Loyalty programs
11. Is assessed by th supplier's ability to directly impact the price they are charging for supplies(including materials - labor - and services)
Rivalry among existing competitors
Supplier power
Enhancing customer satisfaction
Peter Drucker
12. Out of the Relationship among People - Information - and Information Technology which one is the most important?
Amount of traffic
Comptevive advantage
People
Efficiency IT metrics
13. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Amount of traffic
Manage - leader - communicator
Chief Financial Officer
Customer Relationship management(CRM)
14. Effective communication between business personnel and IT personnel
Software failure and human error
One of the greatest challenges today
Information Technology (IT)
Information Discovery
15. Most information security breaches result from people misusing an organizaton's information either Intentionally or Inadvertently. misuse of passwords
Benchmarks
Security breach
SCM software
Buyer power
16. What does CIO stands for
Effeciveness IT metics
First-mover advantage
Key performance indicators (KPIs)
Chief Information Officer
17. What is the function of CIO?
Manage - leader - communicator
Chief knowldedge officer (CKO)
Chief Financial Officer
SCM software
18. Consists of all parties involved - directly or indirectly - in the procurement of a poduct or raw materials
Supply chain
Rivalry among existing competitors
Chief Financial Officer
Enterprise resource planning (ERP)
19. What is on the mind of the CEO
Security breach
Enhance Customer Satisfaction
People
Value chain
20. Measures that are tied to busines drivers Metrics such as GPA(grade point average)
Product differentiation
Key performance indicators (KPIs)
Balanced scorecard
Information Discovery
21. Is responsible for collecting - maintaining - and distributing the organization's knowledge. data has base adminstrator
Amount of traffic
Business is always #1
Management Information System (MIS)
Chief knowldedge officer (CKO)
22. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
Security breach
Chief privacy officer(CPO)
Rivalry among existing competitors
Business proess
23. A general name for the business function and academic discipline covering the application of people - technologies - and procedures.
Customer Relationship management(CRM)
Benchmarks
Software failure and human error
Management Information System (MIS)
24. A process of continuously measuring system results - comparing those results to optimal system performance (benchmark values) - and identifiying steps and procedures to improve syste performance.
Countefeit software
Chief Financial Officer
Benchmarks
Benchmarking
25. Measure the impact IT has on business processes and activities includin customer satisfaction - conversion rates - and sell through increases.
Effeciveness IT metics
Brusiness process reengineering (BPR)
SSL
Informaton
26. Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages.
Benchmarks
Informantion accuracy
Information Discovery
Chief Operation Officer
27. Raw facts that describe the characteristics of an event/information knowledge/business intelligent and competative advantage
Product differentiation
Information Discovery
Data
Efficiency IT metrics
28. The plans and goals of the IT department must align with the plans and goals of the organization.
Switching costs
Organizatonal Informaion Cultures
Business is always #1
Customer Service
29. Costs that can make customers relcutant to switch to another product or service
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Switching costs
First-mover advantage
Chief privacy officer(CPO)
30. What Concerns CIOs the most?
Automate
Balanced scorecard
Brusiness process reengineering (BPR)
Enhancing customer satisfaction
31. Website success solely is measure by
Amount of traffic
Supplier power
Chief privacy officer(CPO)
Threat of new entrants
32. The leading cause of downtime
Enhancing customer satisfaction
Business is always #1
Key performance indicators (KPIs)
Software failure and human error
33. What would be the Greatest Benefits for Information Technology?
Manage - leader - communicator
Customer Service
Key performance indicators (KPIs)
Software failure and human error
34. A famous management guru - once stated that if you cannot measure it - you cannot manage it
Management Information System (MIS)
Peter Drucker
Brusiness process reengineering (BPR)
G I G O
35. Involves he management of information flows between and among stages in a a supply chain to maximize total supply chain effectiveness an profitability.
Supply chain management(SCM)
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Chief technology offiicer(CTO)
Key performance indicators (KPIs)
36. What does CEO stands for
Chief Executive officer
One of the greatest challenges today
Switching costs
Product differentiation
37. What does COO stands for
SCM software
Information Technology (IT)
Chief Operation Officer
Informantion accuracy
38. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
Usability
SSL
Value chain
Chief knowldedge officer (CKO)
39. What information technology projects goals has the most value?
Information Technology (IT)
Reducing Cost/Improve Productivity
G I G O
Supplier power
40. Is high when it is easy for new cdompetitors to enter a market and low when there are significant entry barriers to entering market.
Threat of new entrants
Automate
Threat of substitute products or services
Software failure and human error
41. The 4 strategic initiatives
SCM - CRM - ERP AND BPR
Benchmarking
First-mover advantage
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
42. Is a product or service that an organization's customer place a greater value on than similar offerings from a competitor.
Efficiency IT metrics
First-mover advantage
Environmental scannig
Comptevive advantage
43. Is responsible for ensuring the security of IT system and developing strategies and IT safeguards against attacks fom hacker and viruses. He is call the Network Administrator
Customer Relationship management(CRM)
Chief Financial Officer
Chief security officer (CSO)
Enhancing customer satisfaction
44. Is responsible for ensuing the ethical and legal use of informatio within an organization. these are lawyers
Software failure and human error
Informantion accuracy
Chief privacy officer(CPO)
Supply chain management(SCM)
45. Baseline values the system seesks to attain
Benchmarks
Customer Relationship management(CRM)
Chief Executive officer
Reducing Cost/Improve Productivity
46. Is assessed analyzing the ability of buyers to directly impact the price they are willing to pay for an item.
Enhancing customer satisfaction
Management Information System (MIS)
Buyer power
Chief Financial Officer
47. Is data converted into a meaninfgul and useful context.
Informaton
Countefeit software
Usability
Benchmarks
48. The most important type of Efficiency IT Metics; the extent to which a system generates the correct results when executing the same transaction numerous times.
Business proess
Automate
Chief security officer (CSO)
Informantion accuracy
49. Is a managemen system - in addition to a measurement system - that enable organization to clarify their vision and strateby and translate them into action.
Chief privacy officer(CPO)
Comptevive advantage
Usability
Balanced scorecard
50. The Benefits and and Magnitude of Change the Process Change Spectrum what would be th small change
Supply chain management(SCM)
Comptevive advantage
Automate
Brusiness process reengineering (BPR)