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Business And Technology
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Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is high when there are many alternatives to a product or service and low when there are few alternative from which to choose.
Comptevive advantage
Threat of substitute products or services
Reducing Cost/Improve Productivity
Chief technology offiicer(CTO)
2. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
G I G O
Usability
Benchmarking
Supplier power
3. Means Garbage In Garbage OUt
The Five Forces Model
People
G I G O
Customer Service
4. Is a managemen system - in addition to a measurement system - that enable organization to clarify their vision and strateby and translate them into action.
Supply chain
Supplier power
Supply chain management(SCM)
Balanced scorecard
5. Information-Functional - Information-sharing - Information-inquiring - and Information-discovery
Loyalty programs
Organizatonal Informaion Cultures
Supply chain management(SCM)
SSL
6. Is the acauisition and analysis of evenst and trends in the environment external to an organization.
Environmental scannig
Data
Comptevive advantage
Software failure and human error
7. The Benefits and and Magnitude of Change the Process Change Spectrum what would be th small change
SCM - CRM - ERP AND BPR
Automate
Comptevive advantage
Chief privacy officer(CPO)
8. Is data converted into a meaninfgul and useful context.
Data
Business proess
Informaton
Business is always #1
9. Issuses Affected by Technology Advance: intellectual property - Copyright - fair use doctrine - pirated software and counterfeit software of these which is the worst?
Information security
Supply chain management(SCM)
Environmental scannig
Countefeit software
10. Baseline values the system seesks to attain
Supply chain
Enhance Customer Satisfaction
Benchmarks
Enterprise resource planning (ERP)
11. What does CIO stands for
First-mover advantage
Chief Information Officer
Switching costs
Product differentiation
12. A process of continuously measuring system results - comparing those results to optimal system performance (benchmark values) - and identifiying steps and procedures to improve syste performance.
Benchmarking
Chief security officer (CSO)
Balanced scorecard
Reducing Cost/Improve Productivity
13. What information technology projects goals has the most value?
Reducing Cost/Improve Productivity
Rivalry among existing competitors
Informantion accuracy
Business proess
14. A general name for the business function and academic discipline covering the application of people - technologies - and procedures.
Management Information System (MIS)
Enhancing customer satisfaction
Balanced scorecard
Threat of new entrants
15. What does CFO stands for
Chief Financial Officer
SCM software
SCM - CRM - ERP AND BPR
Data
16. Effective communication between business personnel and IT personnel
Michael Porter
One of the greatest challenges today
Automate
Enterprise resource planning (ERP)
17. Measures that are tied to busines drivers Metrics such as GPA(grade point average)
Key performance indicators (KPIs)
Amount of traffic
Chief information officer
Peter Drucker
18. A famous management guru - once stated that if you cannot measure it - you cannot manage it
Customer Service
Information Discovery
Business proess
Peter Drucker
19. Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages.
Enhance Customer Satisfaction
SCM software
Information Discovery
Chief knowldedge officer (CKO)
20. A university professor at Harvard Business School - identified four competitive forces that can hurt potential sales.
Supply chain management(SCM)
Loyalty programs
Michael Porter
Automate
21. Is high when competition is fierce in a market and low when competition is more complacent
Rivalry among existing competitors
Security breach
First-mover advantage
One of the greatest challenges today
22. Occurs when an organization can significantl impact its marketshare by being first to market with a competitive advantage.
Information Technology (IT)
Reducing Cost/Improve Productivity
First-mover advantage
Comptevive advantage
23. Out of the Relationship among People - Information - and Information Technology which one is the most important?
People
Chief knowldedge officer (CKO)
The basic component of supply chain management
Effeciveness IT metics
24. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
The Five Forces Model
Supply chain management(SCM)
G I G O
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
25. Is responsible for (1) overseeing all uses of informatin technology (2) ensuring the strategic alignment of IT with business goals and objectives. CIO often reports directly to the CEO
Buyer power
The Five Forces Model
Chief information officer
Michael Porter
26. What Concerns CIOs the most?
Chief technology offiicer(CTO)
Enhancing customer satisfaction
Benchmarks
Supply chain management(SCM)
27. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
Business proess
Effeciveness IT metics
Enhancing customer satisfaction
Information security
28. Secure Sockets Layers: donted by th lock symbol in the lower right corner of a browser window and or he "s" in https; SSL is 128 bits. 128bit=2^128
Informaton
Threat of substitute products or services
Chief information officer
SSL
29. Consists of all parties involved - directly or indirectly - in the procurement of a poduct or raw materials
Balanced scorecard
Comptevive advantage
Manage - leader - communicator
Supply chain
30. Is assessed by th supplier's ability to directly impact the price they are charging for supplies(including materials - labor - and services)
Supplier power
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Balanced scorecard
Management Information System (MIS)
31. Costs that can make customers relcutant to switch to another product or service
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Automate
Switching costs
Supply chain
32. Measure the performance of the IT system itself includngthroughput - speed - and availability.
Benchmarks
Comptevive advantage
Chief information officer
Efficiency IT metrics
33. The most important type of Efficiency IT Metics; the extent to which a system generates the correct results when executing the same transaction numerous times.
Rivalry among existing competitors
Informantion accuracy
Data
Automate
34. Is responsible for collecting - maintaining - and distributing the organization's knowledge. data has base adminstrator
G I G O
Chief knowldedge officer (CKO)
Business is always #1
Amount of traffic
35. Measure the impact IT has on business processes and activities includin customer satisfaction - conversion rates - and sell through increases.
Chief privacy officer(CPO)
Enhance Customer Satisfaction
Benchmarks
Effeciveness IT metics
36. Is a field concrned with te use of technology in managing and processing information.It consist of hardware - software and telecommunication
Customer Service
Switching costs
Manage - leader - communicator
Information Technology (IT)
37. Reward customers based on th amount of business they do with a particuar organization.
Customer Relationship management(CRM)
Reducing Cost/Improve Productivity
Loyalty programs
Benchmarks
38. Is responsible for ensuring the throughput - speed - accuracy - availability - and reliability of an organization information.
Value chain
Chief information officer
Environmental scannig
Chief technology offiicer(CTO)
39. Is responsible for ensuing the ethical and legal use of informatio within an organization. these are lawyers
Business process
Chief privacy officer(CPO)
Informantion accuracy
Benchmarks
40. What is the function of CIO?
The basic component of supply chain management
Enhancing customer satisfaction
Manage - leader - communicator
Reducing Cost/Improve Productivity
41. What would be the Greatest Benefits for Information Technology?
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Switching costs
Customer Service
Rivalry among existing competitors
42. Is responsible for ensuring the security of IT system and developing strategies and IT safeguards against attacks fom hacker and viruses. He is call the Network Administrator
Chief security officer (CSO)
Information Technology (IT)
Supplier power
Value chain
43. Involves he management of information flows between and among stages in a a supply chain to maximize total supply chain effectiveness an profitability.
SSL
Customer Relationship management(CRM)
Supply chain management(SCM)
Product differentiation
44. The plans and goals of the IT department must align with the plans and goals of the organization.
Business process
Reducing Cost/Improve Productivity
Business is always #1
Chief knowldedge officer (CKO)
45. Is high when it is easy for new cdompetitors to enter a market and low when there are significant entry barriers to entering market.
Threat of new entrants
Supplier power
Chief knowldedge officer (CKO)
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
46. Occurs whn a company develops unique differences in its products with th intenet t influence demand
Comptevive advantage
Supply chain
Product differentiation
The basic component of supply chain management
47. Integrates all departments and functins thoughout an organization into asingle IT system (or integrated set of IT systems) so that employees can ake decisions by viewing enterprisewide information on all businss operations.:is a software island of in
Key performance indicators (KPIs)
Enterprise resource planning (ERP)
Chief Information Officer
One of the greatest challenges today
48. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Software failure and human error
Customer Relationship management(CRM)
Threat of substitute products or services
Chief Financial Officer
49. What is on the mind of the CEO
Manage - leader - communicator
Business process
Supply chain
Enhance Customer Satisfaction
50. To remain sucessful - and organizatios should use what?
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