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Business And Technology
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Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What does COO stands for
Benchmarking
Brusiness process reengineering (BPR)
Chief Operation Officer
Chief technology offiicer(CTO)
2. What would be the Greatest Benefits for Information Technology?
Loyalty programs
Peter Drucker
G I G O
Customer Service
3. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
Enterprise resource planning (ERP)
Usability
One of the greatest challenges today
Business proess
4. Integrates all departments and functins thoughout an organization into asingle IT system (or integrated set of IT systems) so that employees can ake decisions by viewing enterprisewide information on all businss operations.:is a software island of in
Effeciveness IT metics
One of the greatest challenges today
Chief Executive officer
Enterprise resource planning (ERP)
5. Costs that can make customers relcutant to switch to another product or service
Data
Environmental scannig
Switching costs
Automate
6. What does CFO stands for
Chief Financial Officer
Customer Service
Enhancing customer satisfaction
Chief information officer
7. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
The Five Forces Model
Information Technology (IT)
Brusiness process reengineering (BPR)
Enhance Customer Satisfaction
8. Is responsible for ensuring the security of IT system and developing strategies and IT safeguards against attacks fom hacker and viruses. He is call the Network Administrator
Chief security officer (CSO)
Buyer power
Benchmarks
Rivalry among existing competitors
9. Mostly misuse by persons inside or outside an organization.
Informaton
Information security
Customer Relationship management(CRM)
Informantion accuracy
10. Is a standardized set of activities that accoplish a specific task - such as processing a customer order.
First-mover advantage
Peter Drucker
Efficiency IT metrics
Business process
11. Website success solely is measure by
Chief Operation Officer
The basic component of supply chain management
Software failure and human error
Amount of traffic
12. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Chief Information Officer
Chief privacy officer(CPO)
Customer Relationship management(CRM)
Threat of substitute products or services
13. Is assessed by th supplier's ability to directly impact the price they are charging for supplies(including materials - labor - and services)
Supplier power
Peter Drucker
Key performance indicators (KPIs)
Countefeit software
14. A general name for the business function and academic discipline covering the application of people - technologies - and procedures.
Chief information officer
Management Information System (MIS)
People
Information Technology (IT)
15. Baseline values the system seesks to attain
Benchmarks
SSL
Organizatonal Informaion Cultures
The Five Forces Model
16. This approach views an organization as a series of processes - each of which adds value to the product or service for each customer.
Key performance indicators (KPIs)
Chief Operation Officer
Value chain
Management Information System (MIS)
17. What information technology projects goals has the most value?
Brusiness process reengineering (BPR)
Reducing Cost/Improve Productivity
Supply chain management(SCM)
Informantion accuracy
18. Measure the impact IT has on business processes and activities includin customer satisfaction - conversion rates - and sell through increases.
Effeciveness IT metics
SSL
Amount of traffic
Organizatonal Informaion Cultures
19. Enables an organizatin to generate efficiencies within steps by automating and improving the information flows Wal-art and Procter&Gamble(P&G) implemented a tremedously successful SCM system. the system linked Wal-Mar's distribution centers directly
SCM software
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Information security
Supply chain management(SCM)
20. Is responsible for collecting - maintaining - and distributing the organization's knowledge. data has base adminstrator
Chief information officer
Customer Service
Chief knowldedge officer (CKO)
Security breach
21. Is assessed analyzing the ability of buyers to directly impact the price they are willing to pay for an item.
Supply chain management(SCM)
Buyer power
First-mover advantage
Benchmarking
22. Is high when there are many alternatives to a product or service and low when there are few alternative from which to choose.
Threat of substitute products or services
SCM software
Michael Porter
Business process
23. A process of continuously measuring system results - comparing those results to optimal system performance (benchmark values) - and identifiying steps and procedures to improve syste performance.
Chief technology offiicer(CTO)
Benchmarking
Brusiness process reengineering (BPR)
Supply chain
24. Is the analysis and redesign of workflow wthin and between enteprises. ex. NetFlix - Redbox
Peter Drucker
Brusiness process reengineering (BPR)
Chief security officer (CSO)
Manage - leader - communicator
25. To remain sucessful - and organizatios should use what?
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26. Is a field concrned with te use of technology in managing and processing information.It consist of hardware - software and telecommunication
Information Technology (IT)
Management Information System (MIS)
Enhancing customer satisfaction
Customer Service
27. What is on the mind of the CEO
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Benchmarking
Enhance Customer Satisfaction
Enterprise resource planning (ERP)
28. Measure the performance of the IT system itself includngthroughput - speed - and availability.
Chief Operation Officer
Efficiency IT metrics
G I G O
Benchmarking
29. Secure Sockets Layers: donted by th lock symbol in the lower right corner of a browser window and or he "s" in https; SSL is 128 bits. 128bit=2^128
Business is always #1
Chief privacy officer(CPO)
SSL
Data
30. Involves he management of information flows between and among stages in a a supply chain to maximize total supply chain effectiveness an profitability.
Threat of substitute products or services
Product differentiation
Supply chain management(SCM)
Chief Operation Officer
31. What is the function of CIO?
The Five Forces Model
Manage - leader - communicator
G I G O
People
32. Is the acauisition and analysis of evenst and trends in the environment external to an organization.
Chief privacy officer(CPO)
Environmental scannig
Chief technology offiicer(CTO)
Switching costs
33. The Benefits and and Magnitude of Change the Process Change Spectrum what would be th small change
Product differentiation
Automate
First-mover advantage
Information security
34. A university professor at Harvard Business School - identified four competitive forces that can hurt potential sales.
First-mover advantage
The basic component of supply chain management
Supply chain
Michael Porter
35. Occurs when an organization can significantl impact its marketshare by being first to market with a competitive advantage.
Countefeit software
First-mover advantage
Chief information officer
Information Technology (IT)
36. Is responsible for ensuring the throughput - speed - accuracy - availability - and reliability of an organization information.
Informaton
Supplier power
Chief technology offiicer(CTO)
Environmental scannig
37. Effective communication between business personnel and IT personnel
One of the greatest challenges today
SSL
Enhance Customer Satisfaction
Chief information officer
38. Measures that are tied to busines drivers Metrics such as GPA(grade point average)
Information security
Key performance indicators (KPIs)
Efficiency IT metrics
Chief Executive officer
39. Information-Functional - Information-sharing - Information-inquiring - and Information-discovery
Benchmarking
Comptevive advantage
Organizatonal Informaion Cultures
Threat of new entrants
40. Reward customers based on th amount of business they do with a particuar organization.
Product differentiation
Reducing Cost/Improve Productivity
Chief Financial Officer
Loyalty programs
41. Consists of all parties involved - directly or indirectly - in the procurement of a poduct or raw materials
Information Discovery
Automate
Supply chain
G I G O
42. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
Information Discovery
Business proess
SSL
Reducing Cost/Improve Productivity
43. The plans and goals of the IT department must align with the plans and goals of the organization.
Business is always #1
Supply chain
Chief Executive officer
Information security
44. Is a product or service that an organization's customer place a greater value on than similar offerings from a competitor.
Peter Drucker
Benchmarks
Supplier power
Comptevive advantage
45. Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages.
Information Discovery
Chief Executive officer
Reducing Cost/Improve Productivity
Effeciveness IT metics
46. A famous management guru - once stated that if you cannot measure it - you cannot manage it
Threat of substitute products or services
Supplier power
Chief technology offiicer(CTO)
Peter Drucker
47. The 4 strategic initiatives
Amount of traffic
Usability
Comptevive advantage
SCM - CRM - ERP AND BPR
48. Is responsible for (1) overseeing all uses of informatin technology (2) ensuring the strategic alignment of IT with business goals and objectives. CIO often reports directly to the CEO
Chief security officer (CSO)
Chief information officer
Rivalry among existing competitors
Organizatonal Informaion Cultures
49. What does CIO stands for
Environmental scannig
Chief Information Officer
Threat of substitute products or services
Chief knowldedge officer (CKO)
50. Is high when competition is fierce in a market and low when competition is more complacent
Rivalry among existing competitors
Information Technology (IT)
Business process
Security breach
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