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Test your basic knowledge |
Business And Technology
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A process of continuously measuring system results - comparing those results to optimal system performance (benchmark values) - and identifiying steps and procedures to improve syste performance.
Customer Service
Brusiness process reengineering (BPR)
Manage - leader - communicator
Benchmarking
2. Is a field concrned with te use of technology in managing and processing information.It consist of hardware - software and telecommunication
Information Technology (IT)
Switching costs
People
Enhancing customer satisfaction
3. Consists of all parties involved - directly or indirectly - in the procurement of a poduct or raw materials
Chief Financial Officer
Supply chain
Enterprise resource planning (ERP)
Supply chain management(SCM)
4. Reward customers based on th amount of business they do with a particuar organization.
Loyalty programs
Key performance indicators (KPIs)
Chief Operation Officer
One of the greatest challenges today
5. The leading cause of downtime
Chief knowldedge officer (CKO)
Software failure and human error
Rivalry among existing competitors
Chief Information Officer
6. Is the analysis and redesign of workflow wthin and between enteprises. ex. NetFlix - Redbox
Peter Drucker
Countefeit software
Business proess
Brusiness process reengineering (BPR)
7. What is on the mind of the CEO
Enhance Customer Satisfaction
The Five Forces Model
Organizatonal Informaion Cultures
SCM - CRM - ERP AND BPR
8. Is assessed by th supplier's ability to directly impact the price they are charging for supplies(including materials - labor - and services)
Chief security officer (CSO)
Security breach
Supplier power
Chief Executive officer
9. Supply chain strategy - suply chain partners - supply chain operation - supply chain logistics
Brusiness process reengineering (BPR)
Environmental scannig
The basic component of supply chain management
Value chain
10. Is a product or service that an organization's customer place a greater value on than similar offerings from a competitor.
G I G O
Rivalry among existing competitors
Comptevive advantage
Chief security officer (CSO)
11. What is the function of CIO?
Information Discovery
Manage - leader - communicator
Business process
First-mover advantage
12. A general name for the business function and academic discipline covering the application of people - technologies - and procedures.
Management Information System (MIS)
Balanced scorecard
Information Technology (IT)
The Five Forces Model
13. Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages.
Information Discovery
Threat of new entrants
Balanced scorecard
Business proess
14. Is data converted into a meaninfgul and useful context.
Informaton
The Five Forces Model
Usability
Chief information officer
15. The most important type of Efficiency IT Metics; the extent to which a system generates the correct results when executing the same transaction numerous times.
Product differentiation
Organizatonal Informaion Cultures
Countefeit software
Informantion accuracy
16. The plans and goals of the IT department must align with the plans and goals of the organization.
Business proess
Business is always #1
Manage - leader - communicator
Benchmarking
17. Occurs whn a company develops unique differences in its products with th intenet t influence demand
Product differentiation
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Informantion accuracy
Business proess
18. Measure the performance of the IT system itself includngthroughput - speed - and availability.
Chief Financial Officer
Efficiency IT metrics
Chief Executive officer
Management Information System (MIS)
19. Is responsible for ensuing the ethical and legal use of informatio within an organization. these are lawyers
Buyer power
Chief privacy officer(CPO)
Benchmarks
Security breach
20. Information-Functional - Information-sharing - Information-inquiring - and Information-discovery
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Enhancing customer satisfaction
Organizatonal Informaion Cultures
Chief privacy officer(CPO)
21. Most information security breaches result from people misusing an organizaton's information either Intentionally or Inadvertently. misuse of passwords
Security breach
Supplier power
Benchmarking
Threat of new entrants
22. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
Management Information System (MIS)
Business is always #1
The Five Forces Model
Business proess
23. Is high when it is easy for new cdompetitors to enter a market and low when there are significant entry barriers to entering market.
SCM software
Reducing Cost/Improve Productivity
Chief Executive officer
Threat of new entrants
24. Is high when there are many alternatives to a product or service and low when there are few alternative from which to choose.
Threat of substitute products or services
Key performance indicators (KPIs)
Brusiness process reengineering (BPR)
Efficiency IT metrics
25. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
Business proess
Peter Drucker
Usability
Informantion accuracy
26. What does CEO stands for
Chief Executive officer
Environmental scannig
Organizatonal Informaion Cultures
Chief knowldedge officer (CKO)
27. What does CFO stands for
Chief Operation Officer
Management Information System (MIS)
Chief Financial Officer
Amount of traffic
28. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Countefeit software
Customer Relationship management(CRM)
Value chain
Amount of traffic
29. Integrates all departments and functins thoughout an organization into asingle IT system (or integrated set of IT systems) so that employees can ake decisions by viewing enterprisewide information on all businss operations.:is a software island of in
Value chain
Manage - leader - communicator
Threat of substitute products or services
Enterprise resource planning (ERP)
30. Costs that can make customers relcutant to switch to another product or service
Brusiness process reengineering (BPR)
Rivalry among existing competitors
Switching costs
Enhancing customer satisfaction
31. Occurs when an organization can significantl impact its marketshare by being first to market with a competitive advantage.
Business process
First-mover advantage
People
G I G O
32. Measures that are tied to busines drivers Metrics such as GPA(grade point average)
Management Information System (MIS)
Switching costs
Efficiency IT metrics
Key performance indicators (KPIs)
33. Mostly misuse by persons inside or outside an organization.
Information security
Peter Drucker
Benchmarks
People
34. To remain sucessful - and organizatios should use what?
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35. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
Balanced scorecard
Manage - leader - communicator
Enhance Customer Satisfaction
Usability
36. Issuses Affected by Technology Advance: intellectual property - Copyright - fair use doctrine - pirated software and counterfeit software of these which is the worst?
The Five Forces Model
Countefeit software
Reducing Cost/Improve Productivity
SCM software
37. What does CIO stands for
Supply chain
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Enterprise resource planning (ERP)
Chief Information Officer
38. Is high when competition is fierce in a market and low when competition is more complacent
People
One of the greatest challenges today
Rivalry among existing competitors
Michael Porter
39. Is a standardized set of activities that accoplish a specific task - such as processing a customer order.
Chief technology offiicer(CTO)
One of the greatest challenges today
Software failure and human error
Business process
40. Effective communication between business personnel and IT personnel
Switching costs
Customer Relationship management(CRM)
Chief Information Officer
One of the greatest challenges today
41. The 4 strategic initiatives
Business process
SCM - CRM - ERP AND BPR
People
Enhance Customer Satisfaction
42. Is assessed analyzing the ability of buyers to directly impact the price they are willing to pay for an item.
Business proess
Efficiency IT metrics
Buyer power
Business process
43. Secure Sockets Layers: donted by th lock symbol in the lower right corner of a browser window and or he "s" in https; SSL is 128 bits. 128bit=2^128
Customer Relationship management(CRM)
Benchmarking
SSL
Chief Information Officer
44. Out of the Relationship among People - Information - and Information Technology which one is the most important?
Threat of new entrants
Benchmarking
Efficiency IT metrics
People
45. What would be the Greatest Benefits for Information Technology?
Switching costs
Customer Service
SCM - CRM - ERP AND BPR
One of the greatest challenges today
46. What does COO stands for
Supply chain
Chief Operation Officer
Effeciveness IT metics
Brusiness process reengineering (BPR)
47. Is a managemen system - in addition to a measurement system - that enable organization to clarify their vision and strateby and translate them into action.
Organizatonal Informaion Cultures
Balanced scorecard
Countefeit software
Management Information System (MIS)
48. Enables an organizatin to generate efficiencies within steps by automating and improving the information flows Wal-art and Procter&Gamble(P&G) implemented a tremedously successful SCM system. the system linked Wal-Mar's distribution centers directly
Effeciveness IT metics
Rivalry among existing competitors
Switching costs
SCM software
49. Involves he management of information flows between and among stages in a a supply chain to maximize total supply chain effectiveness an profitability.
The Five Forces Model
Informaton
Product differentiation
Supply chain management(SCM)
50. Is responsible for collecting - maintaining - and distributing the organization's knowledge. data has base adminstrator
Chief knowldedge officer (CKO)
Chief Information Officer
Chief technology offiicer(CTO)
Efficiency IT metrics