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Test your basic knowledge |
Business And Technology
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Measure the impact IT has on business processes and activities includin customer satisfaction - conversion rates - and sell through increases.
First-mover advantage
Effeciveness IT metics
Balanced scorecard
Software failure and human error
2. Is data converted into a meaninfgul and useful context.
Michael Porter
Balanced scorecard
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Informaton
3. Is a product or service that an organization's customer place a greater value on than similar offerings from a competitor.
SCM software
Chief security officer (CSO)
Information Technology (IT)
Comptevive advantage
4. Measure the performance of the IT system itself includngthroughput - speed - and availability.
Management Information System (MIS)
Efficiency IT metrics
Chief information officer
Value chain
5. Supply chain strategy - suply chain partners - supply chain operation - supply chain logistics
Key performance indicators (KPIs)
Chief privacy officer(CPO)
The basic component of supply chain management
Peter Drucker
6. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Value chain
Chief knowldedge officer (CKO)
Customer Relationship management(CRM)
Effeciveness IT metics
7. Reward customers based on th amount of business they do with a particuar organization.
Effeciveness IT metics
Environmental scannig
Loyalty programs
Software failure and human error
8. What information technology projects goals has the most value?
Reducing Cost/Improve Productivity
Usability
The basic component of supply chain management
Benchmarks
9. Secure Sockets Layers: donted by th lock symbol in the lower right corner of a browser window and or he "s" in https; SSL is 128 bits. 128bit=2^128
Business is always #1
SSL
Michael Porter
Security breach
10. To remain sucessful - and organizatios should use what?
11. Is high when competition is fierce in a market and low when competition is more complacent
Chief Information Officer
Product differentiation
Rivalry among existing competitors
Customer Relationship management(CRM)
12. Is high when it is easy for new cdompetitors to enter a market and low when there are significant entry barriers to entering market.
Threat of new entrants
SCM software
One of the greatest challenges today
Benchmarking
13. Mostly misuse by persons inside or outside an organization.
Effeciveness IT metics
Information security
Loyalty programs
Efficiency IT metrics
14. This approach views an organization as a series of processes - each of which adds value to the product or service for each customer.
Enhancing customer satisfaction
Value chain
Automate
One of the greatest challenges today
15. Occurs whn a company develops unique differences in its products with th intenet t influence demand
Customer Service
Chief security officer (CSO)
Chief Financial Officer
Product differentiation
16. Information-Functional - Information-sharing - Information-inquiring - and Information-discovery
Organizatonal Informaion Cultures
Rivalry among existing competitors
One of the greatest challenges today
First-mover advantage
17. Is a field concrned with te use of technology in managing and processing information.It consist of hardware - software and telecommunication
Balanced scorecard
The basic component of supply chain management
Amount of traffic
Information Technology (IT)
18. Is responsible for ensuring the throughput - speed - accuracy - availability - and reliability of an organization information.
Buyer power
G I G O
Chief technology offiicer(CTO)
Enterprise resource planning (ERP)
19. Website success solely is measure by
Amount of traffic
Loyalty programs
Customer Service
Michael Porter
20. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
Business is always #1
Usability
Chief Information Officer
Information Discovery
21. Issuses Affected by Technology Advance: intellectual property - Copyright - fair use doctrine - pirated software and counterfeit software of these which is the worst?
Countefeit software
Software failure and human error
Manage - leader - communicator
Information security
22. Effective communication between business personnel and IT personnel
Business proess
Efficiency IT metrics
Balanced scorecard
One of the greatest challenges today
23. Is responsible for (1) overseeing all uses of informatin technology (2) ensuring the strategic alignment of IT with business goals and objectives. CIO often reports directly to the CEO
Chief information officer
Chief knowldedge officer (CKO)
Informaton
The basic component of supply chain management
24. A famous management guru - once stated that if you cannot measure it - you cannot manage it
Peter Drucker
Chief Operation Officer
Customer Service
Key performance indicators (KPIs)
25. Is responsible for ensuring the security of IT system and developing strategies and IT safeguards against attacks fom hacker and viruses. He is call the Network Administrator
Value chain
Chief information officer
Chief security officer (CSO)
Chief technology offiicer(CTO)
26. What is on the mind of the CEO
Data
Organizatonal Informaion Cultures
Enhance Customer Satisfaction
Supply chain
27. Measures that are tied to busines drivers Metrics such as GPA(grade point average)
Manage - leader - communicator
Key performance indicators (KPIs)
Organizatonal Informaion Cultures
Chief privacy officer(CPO)
28. The Benefits and and Magnitude of Change the Process Change Spectrum what would be th small change
Value chain
Efficiency IT metrics
Business is always #1
Automate
29. Occurs when an organization can significantl impact its marketshare by being first to market with a competitive advantage.
Chief technology offiicer(CTO)
First-mover advantage
Security breach
Buyer power
30. What does CEO stands for
Chief Executive officer
Usability
Threat of new entrants
Customer Relationship management(CRM)
31. Is a managemen system - in addition to a measurement system - that enable organization to clarify their vision and strateby and translate them into action.
Balanced scorecard
Information Technology (IT)
G I G O
Effeciveness IT metics
32. Is assessed analyzing the ability of buyers to directly impact the price they are willing to pay for an item.
Buyer power
Security breach
Informaton
Data
33. What does CIO stands for
Chief Information Officer
One of the greatest challenges today
G I G O
The Five Forces Model
34. The plans and goals of the IT department must align with the plans and goals of the organization.
Management Information System (MIS)
Software failure and human error
Business is always #1
Automate
35. Is assessed by th supplier's ability to directly impact the price they are charging for supplies(including materials - labor - and services)
Supplier power
Chief Operation Officer
Customer Relationship management(CRM)
First-mover advantage
36. Is the analysis and redesign of workflow wthin and between enteprises. ex. NetFlix - Redbox
Brusiness process reengineering (BPR)
Buyer power
Usability
Threat of substitute products or services
37. Costs that can make customers relcutant to switch to another product or service
Switching costs
Management Information System (MIS)
G I G O
Effeciveness IT metics
38. A university professor at Harvard Business School - identified four competitive forces that can hurt potential sales.
Threat of new entrants
The Five Forces Model
Michael Porter
Countefeit software
39. Is responsible for ensuing the ethical and legal use of informatio within an organization. these are lawyers
Chief privacy officer(CPO)
Countefeit software
First-mover advantage
Supplier power
40. What is the function of CIO?
Balanced scorecard
Manage - leader - communicator
G I G O
Software failure and human error
41. Is high when there are many alternatives to a product or service and low when there are few alternative from which to choose.
The Five Forces Model
Customer Service
Brusiness process reengineering (BPR)
Threat of substitute products or services
42. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
Michael Porter
Reducing Cost/Improve Productivity
Business is always #1
Business proess
43. Raw facts that describe the characteristics of an event/information knowledge/business intelligent and competative advantage
Data
Automate
Switching costs
Chief Financial Officer
44. Integrates all departments and functins thoughout an organization into asingle IT system (or integrated set of IT systems) so that employees can ake decisions by viewing enterprisewide information on all businss operations.:is a software island of in
Rivalry among existing competitors
Enterprise resource planning (ERP)
Security breach
Usability
45. What does CFO stands for
Rivalry among existing competitors
Chief Financial Officer
Chief information officer
Value chain
46. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
Software failure and human error
Enhancing customer satisfaction
Chief Financial Officer
The Five Forces Model
47. Out of the Relationship among People - Information - and Information Technology which one is the most important?
Usability
Supplier power
People
Environmental scannig
48. The leading cause of downtime
Software failure and human error
Supplier power
Peter Drucker
Chief Operation Officer
49. What does COO stands for
Chief Operation Officer
Rivalry among existing competitors
First-mover advantage
Software failure and human error
50. Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages.
Peter Drucker
SCM - CRM - ERP AND BPR
Information Discovery
The basic component of supply chain management