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Test your basic knowledge |
Business And Technology
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
Usability
Chief Information Officer
Environmental scannig
Informaton
2. What does COO stands for
Benchmarks
Chief Operation Officer
Enhance Customer Satisfaction
Benchmarking
3. A process of continuously measuring system results - comparing those results to optimal system performance (benchmark values) - and identifiying steps and procedures to improve syste performance.
Benchmarking
SSL
Buyer power
Key performance indicators (KPIs)
4. A famous management guru - once stated that if you cannot measure it - you cannot manage it
Peter Drucker
SSL
Chief knowldedge officer (CKO)
Chief Financial Officer
5. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Product differentiation
Value chain
Customer Relationship management(CRM)
Informaton
6. Occurs when an organization can significantl impact its marketshare by being first to market with a competitive advantage.
Benchmarks
First-mover advantage
Business process
Balanced scorecard
7. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
Amount of traffic
The Five Forces Model
Chief privacy officer(CPO)
Informaton
8. Measures that are tied to busines drivers Metrics such as GPA(grade point average)
Software failure and human error
Comptevive advantage
Key performance indicators (KPIs)
Threat of substitute products or services
9. Is the acauisition and analysis of evenst and trends in the environment external to an organization.
Environmental scannig
Chief Executive officer
People
Brusiness process reengineering (BPR)
10. Enables an organizatin to generate efficiencies within steps by automating and improving the information flows Wal-art and Procter&Gamble(P&G) implemented a tremedously successful SCM system. the system linked Wal-Mar's distribution centers directly
Threat of substitute products or services
SCM software
Enhancing customer satisfaction
Amount of traffic
11. This approach views an organization as a series of processes - each of which adds value to the product or service for each customer.
Customer Service
Management Information System (MIS)
Value chain
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
12. Secure Sockets Layers: donted by th lock symbol in the lower right corner of a browser window and or he "s" in https; SSL is 128 bits. 128bit=2^128
Security breach
Brusiness process reengineering (BPR)
Enhance Customer Satisfaction
SSL
13. Effective communication between business personnel and IT personnel
Business is always #1
Chief information officer
One of the greatest challenges today
Key performance indicators (KPIs)
14. The leading cause of downtime
Software failure and human error
Loyalty programs
Information security
First-mover advantage
15. Is responsible for (1) overseeing all uses of informatin technology (2) ensuring the strategic alignment of IT with business goals and objectives. CIO often reports directly to the CEO
Enhancing customer satisfaction
Switching costs
Chief information officer
Automate
16. Mostly misuse by persons inside or outside an organization.
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Manage - leader - communicator
One of the greatest challenges today
Information security
17. A general name for the business function and academic discipline covering the application of people - technologies - and procedures.
Loyalty programs
Key performance indicators (KPIs)
Peter Drucker
Management Information System (MIS)
18. A university professor at Harvard Business School - identified four competitive forces that can hurt potential sales.
Supplier power
Threat of new entrants
Michael Porter
Reducing Cost/Improve Productivity
19. What does CIO stands for
One of the greatest challenges today
Effeciveness IT metics
Chief Information Officer
Data
20. What is on the mind of the CEO
First-mover advantage
Enterprise resource planning (ERP)
Enhance Customer Satisfaction
Informaton
21. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
Chief Information Officer
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Information security
Business proess
22. What does CFO stands for
Chief Financial Officer
Threat of new entrants
Chief information officer
First-mover advantage
23. Is high when there are many alternatives to a product or service and low when there are few alternative from which to choose.
Business proess
Benchmarks
Threat of substitute products or services
Loyalty programs
24. Measure the performance of the IT system itself includngthroughput - speed - and availability.
Chief Operation Officer
Enhance Customer Satisfaction
Efficiency IT metrics
Informantion accuracy
25. Measure the impact IT has on business processes and activities includin customer satisfaction - conversion rates - and sell through increases.
Buyer power
Business proess
Effeciveness IT metics
Peter Drucker
26. The Benefits and and Magnitude of Change the Process Change Spectrum what would be th small change
Automate
Management Information System (MIS)
Chief Operation Officer
Balanced scorecard
27. Occurs whn a company develops unique differences in its products with th intenet t influence demand
SCM - CRM - ERP AND BPR
Product differentiation
Business is always #1
Chief knowldedge officer (CKO)
28. Is a managemen system - in addition to a measurement system - that enable organization to clarify their vision and strateby and translate them into action.
Balanced scorecard
Manage - leader - communicator
Business is always #1
Management Information System (MIS)
29. Is a field concrned with te use of technology in managing and processing information.It consist of hardware - software and telecommunication
The Five Forces Model
Supply chain
Information Technology (IT)
Data
30. Costs that can make customers relcutant to switch to another product or service
Chief Executive officer
Information Technology (IT)
SCM software
Switching costs
31. What would be the Greatest Benefits for Information Technology?
Enhancing customer satisfaction
Customer Relationship management(CRM)
Chief Financial Officer
Customer Service
32. Is responsible for ensuring the throughput - speed - accuracy - availability - and reliability of an organization information.
Enhancing customer satisfaction
Chief technology offiicer(CTO)
Data
Benchmarking
33. Is assessed analyzing the ability of buyers to directly impact the price they are willing to pay for an item.
Buyer power
Loyalty programs
Chief knowldedge officer (CKO)
Supply chain management(SCM)
34. The 4 strategic initiatives
Threat of new entrants
Comptevive advantage
SCM - CRM - ERP AND BPR
Manage - leader - communicator
35. Means Garbage In Garbage OUt
Automate
Chief Executive officer
G I G O
Balanced scorecard
36. Is high when competition is fierce in a market and low when competition is more complacent
Rivalry among existing competitors
Reducing Cost/Improve Productivity
Chief security officer (CSO)
Information Technology (IT)
37. Most information security breaches result from people misusing an organizaton's information either Intentionally or Inadvertently. misuse of passwords
SCM - CRM - ERP AND BPR
Business proess
Chief knowldedge officer (CKO)
Security breach
38. Raw facts that describe the characteristics of an event/information knowledge/business intelligent and competative advantage
Data
Chief Executive officer
Michael Porter
Switching costs
39. Supply chain strategy - suply chain partners - supply chain operation - supply chain logistics
The basic component of supply chain management
First-mover advantage
Switching costs
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
40. What Concerns CIOs the most?
Product differentiation
Michael Porter
Usability
Enhancing customer satisfaction
41. Consists of all parties involved - directly or indirectly - in the procurement of a poduct or raw materials
Business process
Supply chain
Business proess
Informantion accuracy
42. Is responsible for ensuring the security of IT system and developing strategies and IT safeguards against attacks fom hacker and viruses. He is call the Network Administrator
Chief security officer (CSO)
Benchmarking
Information Discovery
Amount of traffic
43. Is responsible for ensuing the ethical and legal use of informatio within an organization. these are lawyers
Customer Relationship management(CRM)
Chief privacy officer(CPO)
The Five Forces Model
Supply chain
44. Website success solely is measure by
Buyer power
Amount of traffic
Threat of new entrants
Informantion accuracy
45. The most important type of Efficiency IT Metics; the extent to which a system generates the correct results when executing the same transaction numerous times.
Buyer power
Enhance Customer Satisfaction
Customer Relationship management(CRM)
Informantion accuracy
46. Is a product or service that an organization's customer place a greater value on than similar offerings from a competitor.
Supplier power
Supply chain management(SCM)
Comptevive advantage
Chief technology offiicer(CTO)
47. Is data converted into a meaninfgul and useful context.
Chief knowldedge officer (CKO)
Informaton
The Five Forces Model
Efficiency IT metrics
48. Is the analysis and redesign of workflow wthin and between enteprises. ex. NetFlix - Redbox
The basic component of supply chain management
Amount of traffic
Brusiness process reengineering (BPR)
Buyer power
49. Involves he management of information flows between and among stages in a a supply chain to maximize total supply chain effectiveness an profitability.
Supply chain management(SCM)
Amount of traffic
Effeciveness IT metics
Business is always #1
50. To remain sucessful - and organizatios should use what?
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