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Test your basic knowledge |
Business And Technology
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Measure the impact IT has on business processes and activities includin customer satisfaction - conversion rates - and sell through increases.
Effeciveness IT metics
Usability
Software failure and human error
Benchmarking
2. Is a standardized set of activities that accoplish a specific task - such as processing a customer order.
Business process
Chief Financial Officer
Loyalty programs
Customer Service
3. The most important type of Efficiency IT Metics; the extent to which a system generates the correct results when executing the same transaction numerous times.
Informantion accuracy
Amount of traffic
Information Technology (IT)
Switching costs
4. This approach views an organization as a series of processes - each of which adds value to the product or service for each customer.
Chief technology offiicer(CTO)
Value chain
Environmental scannig
The basic component of supply chain management
5. A process of continuously measuring system results - comparing those results to optimal system performance (benchmark values) - and identifiying steps and procedures to improve syste performance.
Chief knowldedge officer (CKO)
Security breach
Rivalry among existing competitors
Benchmarking
6. Involves he management of information flows between and among stages in a a supply chain to maximize total supply chain effectiveness an profitability.
Effeciveness IT metics
Supply chain management(SCM)
The basic component of supply chain management
Chief Operation Officer
7. To remain sucessful - and organizatios should use what?
8. What information technology projects goals has the most value?
Reducing Cost/Improve Productivity
Threat of new entrants
Efficiency IT metrics
Balanced scorecard
9. Issuses Affected by Technology Advance: intellectual property - Copyright - fair use doctrine - pirated software and counterfeit software of these which is the worst?
Reducing Cost/Improve Productivity
Informaton
Countefeit software
Business process
10. What is the function of CIO?
Benchmarking
The basic component of supply chain management
Manage - leader - communicator
Benchmarks
11. Occurs whn a company develops unique differences in its products with th intenet t influence demand
People
Amount of traffic
Supplier power
Product differentiation
12. What would be the Greatest Benefits for Information Technology?
Customer Service
Loyalty programs
Switching costs
Value chain
13. Costs that can make customers relcutant to switch to another product or service
Management Information System (MIS)
Information Discovery
Switching costs
Comptevive advantage
14. Most information security breaches result from people misusing an organizaton's information either Intentionally or Inadvertently. misuse of passwords
SSL
Value chain
Security breach
One of the greatest challenges today
15. Integrates all departments and functins thoughout an organization into asingle IT system (or integrated set of IT systems) so that employees can ake decisions by viewing enterprisewide information on all businss operations.:is a software island of in
Enterprise resource planning (ERP)
Chief privacy officer(CPO)
Supply chain management(SCM)
Informantion accuracy
16. Effective communication between business personnel and IT personnel
One of the greatest challenges today
Value chain
People
Benchmarking
17. Supply chain strategy - suply chain partners - supply chain operation - supply chain logistics
Organizatonal Informaion Cultures
The basic component of supply chain management
Brusiness process reengineering (BPR)
Balanced scorecard
18. Is responsible for collecting - maintaining - and distributing the organization's knowledge. data has base adminstrator
Environmental scannig
Chief knowldedge officer (CKO)
Comptevive advantage
Business process
19. Is responsible for ensuing the ethical and legal use of informatio within an organization. these are lawyers
SCM software
Data
Chief privacy officer(CPO)
Information security
20. Is high when competition is fierce in a market and low when competition is more complacent
Rivalry among existing competitors
Benchmarking
Information Discovery
Product differentiation
21. Is assessed analyzing the ability of buyers to directly impact the price they are willing to pay for an item.
Buyer power
First-mover advantage
Informaton
Switching costs
22. What is on the mind of the CEO
Efficiency IT metrics
Chief Information Officer
Software failure and human error
Enhance Customer Satisfaction
23. Mostly misuse by persons inside or outside an organization.
Enhancing customer satisfaction
Information security
Enterprise resource planning (ERP)
Environmental scannig
24. Is responsible for ensuring the security of IT system and developing strategies and IT safeguards against attacks fom hacker and viruses. He is call the Network Administrator
The basic component of supply chain management
SSL
Chief security officer (CSO)
Reducing Cost/Improve Productivity
25. Baseline values the system seesks to attain
Business process
Benchmarks
Chief knowldedge officer (CKO)
Balanced scorecard
26. What does CEO stands for
Chief Financial Officer
Buyer power
Chief Executive officer
Software failure and human error
27. What does COO stands for
Enhancing customer satisfaction
Chief Operation Officer
Customer Service
Loyalty programs
28. Is the analysis and redesign of workflow wthin and between enteprises. ex. NetFlix - Redbox
Effeciveness IT metics
SSL
Brusiness process reengineering (BPR)
Benchmarks
29. Measures that are tied to busines drivers Metrics such as GPA(grade point average)
Chief knowldedge officer (CKO)
Key performance indicators (KPIs)
The Five Forces Model
The basic component of supply chain management
30. A famous management guru - once stated that if you cannot measure it - you cannot manage it
Peter Drucker
The Five Forces Model
Enhancing customer satisfaction
Information security
31. Website success solely is measure by
Buyer power
Balanced scorecard
Loyalty programs
Amount of traffic
32. A university professor at Harvard Business School - identified four competitive forces that can hurt potential sales.
Supplier power
Benchmarking
Michael Porter
Threat of substitute products or services
33. Is responsible for (1) overseeing all uses of informatin technology (2) ensuring the strategic alignment of IT with business goals and objectives. CIO often reports directly to the CEO
One of the greatest challenges today
Chief information officer
Automate
Supplier power
34. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Enhancing customer satisfaction
Customer Relationship management(CRM)
Usability
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
35. Occurs when an organization can significantl impact its marketshare by being first to market with a competitive advantage.
Chief privacy officer(CPO)
First-mover advantage
Enhance Customer Satisfaction
Chief Information Officer
36. Enables an organizatin to generate efficiencies within steps by automating and improving the information flows Wal-art and Procter&Gamble(P&G) implemented a tremedously successful SCM system. the system linked Wal-Mar's distribution centers directly
SCM software
Comptevive advantage
Chief knowldedge officer (CKO)
Brusiness process reengineering (BPR)
37. Raw facts that describe the characteristics of an event/information knowledge/business intelligent and competative advantage
Threat of new entrants
SSL
Product differentiation
Data
38. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
The Five Forces Model
Loyalty programs
Value chain
Informantion accuracy
39. Is responsible for ensuring the throughput - speed - accuracy - availability - and reliability of an organization information.
Chief technology offiicer(CTO)
Benchmarking
Business is always #1
Threat of new entrants
40. The Benefits and and Magnitude of Change the Process Change Spectrum what would be th small change
Enterprise resource planning (ERP)
Management Information System (MIS)
Countefeit software
Automate
41. Is the acauisition and analysis of evenst and trends in the environment external to an organization.
SCM software
Supply chain management(SCM)
Key performance indicators (KPIs)
Environmental scannig
42. What Concerns CIOs the most?
Enhancing customer satisfaction
Enhance Customer Satisfaction
Business process
Rivalry among existing competitors
43. Is high when there are many alternatives to a product or service and low when there are few alternative from which to choose.
G I G O
Threat of substitute products or services
Key performance indicators (KPIs)
SSL
44. Out of the Relationship among People - Information - and Information Technology which one is the most important?
Data
The Five Forces Model
People
SSL
45. Reward customers based on th amount of business they do with a particuar organization.
SCM software
Loyalty programs
Value chain
Manage - leader - communicator
46. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
Data
Business proess
Benchmarking
Chief security officer (CSO)
47. Is a product or service that an organization's customer place a greater value on than similar offerings from a competitor.
Environmental scannig
Enhancing customer satisfaction
Comptevive advantage
Buyer power
48. Is data converted into a meaninfgul and useful context.
Chief Operation Officer
Informaton
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
SCM - CRM - ERP AND BPR
49. Is a field concrned with te use of technology in managing and processing information.It consist of hardware - software and telecommunication
Brusiness process reengineering (BPR)
Supply chain management(SCM)
Enhancing customer satisfaction
Information Technology (IT)
50. Consists of all parties involved - directly or indirectly - in the procurement of a poduct or raw materials
Supply chain
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Enhancing customer satisfaction
Data