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Test your basic knowledge |
Business And Technology
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is on the mind of the CEO
Value chain
Enhance Customer Satisfaction
Customer Service
Environmental scannig
2. Measure the performance of the IT system itself includngthroughput - speed - and availability.
Efficiency IT metrics
Information Discovery
Business proess
Benchmarking
3. Means Garbage In Garbage OUt
Peter Drucker
First-mover advantage
G I G O
Customer Service
4. Measures that are tied to busines drivers Metrics such as GPA(grade point average)
Michael Porter
People
Information Technology (IT)
Key performance indicators (KPIs)
5. Secure Sockets Layers: donted by th lock symbol in the lower right corner of a browser window and or he "s" in https; SSL is 128 bits. 128bit=2^128
SSL
Informantion accuracy
Supply chain management(SCM)
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
6. Is a standardized set of activities that accoplish a specific task - such as processing a customer order.
Threat of new entrants
Business process
Chief privacy officer(CPO)
Customer Service
7. Is responsible for ensuring the throughput - speed - accuracy - availability - and reliability of an organization information.
Product differentiation
Peter Drucker
Chief technology offiicer(CTO)
Customer Relationship management(CRM)
8. A famous management guru - once stated that if you cannot measure it - you cannot manage it
SCM - CRM - ERP AND BPR
G I G O
Peter Drucker
SSL
9. Mostly misuse by persons inside or outside an organization.
Information security
Customer Relationship management(CRM)
Threat of new entrants
Enhance Customer Satisfaction
10. Is a managemen system - in addition to a measurement system - that enable organization to clarify their vision and strateby and translate them into action.
Business proess
Balanced scorecard
Peter Drucker
Benchmarks
11. What does CIO stands for
Chief Information Officer
Business proess
Manage - leader - communicator
Informaton
12. What information technology projects goals has the most value?
Enterprise resource planning (ERP)
Informaton
Reducing Cost/Improve Productivity
SCM software
13. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
The Five Forces Model
Software failure and human error
Usability
One of the greatest challenges today
14. A process of continuously measuring system results - comparing those results to optimal system performance (benchmark values) - and identifiying steps and procedures to improve syste performance.
Buyer power
Enhancing customer satisfaction
Chief Operation Officer
Benchmarking
15. Issuses Affected by Technology Advance: intellectual property - Copyright - fair use doctrine - pirated software and counterfeit software of these which is the worst?
Chief information officer
Customer Relationship management(CRM)
People
Countefeit software
16. Is responsible for ensuing the ethical and legal use of informatio within an organization. these are lawyers
Enhance Customer Satisfaction
Chief Financial Officer
Chief privacy officer(CPO)
Balanced scorecard
17. Supply chain strategy - suply chain partners - supply chain operation - supply chain logistics
The basic component of supply chain management
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Loyalty programs
Threat of substitute products or services
18. Most information security breaches result from people misusing an organizaton's information either Intentionally or Inadvertently. misuse of passwords
Automate
Security breach
Information Technology (IT)
Chief technology offiicer(CTO)
19. A general name for the business function and academic discipline covering the application of people - technologies - and procedures.
Comptevive advantage
Supply chain management(SCM)
Management Information System (MIS)
Loyalty programs
20. Involves he management of information flows between and among stages in a a supply chain to maximize total supply chain effectiveness an profitability.
Customer Relationship management(CRM)
Security breach
Countefeit software
Supply chain management(SCM)
21. Is high when it is easy for new cdompetitors to enter a market and low when there are significant entry barriers to entering market.
Product differentiation
Enhancing customer satisfaction
Threat of new entrants
G I G O
22. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Customer Service
Customer Relationship management(CRM)
Informantion accuracy
One of the greatest challenges today
23. Is responsible for ensuring the security of IT system and developing strategies and IT safeguards against attacks fom hacker and viruses. He is call the Network Administrator
Efficiency IT metrics
Countefeit software
Chief security officer (CSO)
Reducing Cost/Improve Productivity
24. Is the analysis and redesign of workflow wthin and between enteprises. ex. NetFlix - Redbox
Product differentiation
Rivalry among existing competitors
Brusiness process reengineering (BPR)
Effeciveness IT metics
25. Effective communication between business personnel and IT personnel
First-mover advantage
One of the greatest challenges today
Manage - leader - communicator
Reducing Cost/Improve Productivity
26. The 4 strategic initiatives
Data
Enterprise resource planning (ERP)
SCM - CRM - ERP AND BPR
Information Technology (IT)
27. Information-Functional - Information-sharing - Information-inquiring - and Information-discovery
Security breach
Chief Information Officer
Organizatonal Informaion Cultures
Chief Financial Officer
28. Occurs when an organization can significantl impact its marketshare by being first to market with a competitive advantage.
First-mover advantage
Information Discovery
Benchmarking
The basic component of supply chain management
29. Is responsible for collecting - maintaining - and distributing the organization's knowledge. data has base adminstrator
Enterprise resource planning (ERP)
Chief knowldedge officer (CKO)
Data
SCM software
30. The Benefits and and Magnitude of Change the Process Change Spectrum what would be th small change
Comptevive advantage
Chief privacy officer(CPO)
Automate
Chief Operation Officer
31. The plans and goals of the IT department must align with the plans and goals of the organization.
Business is always #1
Automate
Effeciveness IT metics
Comptevive advantage
32. Website success solely is measure by
Amount of traffic
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Benchmarks
Chief Financial Officer
33. To remain sucessful - and organizatios should use what?
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34. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
Information security
Business proess
Chief privacy officer(CPO)
Information Discovery
35. What does CEO stands for
Chief Executive officer
Chief Financial Officer
Amount of traffic
Management Information System (MIS)
36. Reward customers based on th amount of business they do with a particuar organization.
The basic component of supply chain management
Loyalty programs
Automate
Supply chain management(SCM)
37. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
People
Customer Service
The Five Forces Model
Threat of new entrants
38. Is high when there are many alternatives to a product or service and low when there are few alternative from which to choose.
One of the greatest challenges today
Reducing Cost/Improve Productivity
Threat of substitute products or services
Buyer power
39. What Concerns CIOs the most?
Manage - leader - communicator
Chief knowldedge officer (CKO)
Key performance indicators (KPIs)
Enhancing customer satisfaction
40. Baseline values the system seesks to attain
Usability
Switching costs
Supply chain management(SCM)
Benchmarks
41. Is the acauisition and analysis of evenst and trends in the environment external to an organization.
Management Information System (MIS)
Chief Information Officer
Environmental scannig
Business is always #1
42. What does COO stands for
People
Chief Operation Officer
Product differentiation
Peter Drucker
43. Is data converted into a meaninfgul and useful context.
G I G O
Chief security officer (CSO)
Brusiness process reengineering (BPR)
Informaton
44. Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages.
SCM - CRM - ERP AND BPR
Benchmarking
Business process
Information Discovery
45. Costs that can make customers relcutant to switch to another product or service
Chief Information Officer
Information Discovery
Switching costs
Countefeit software
46. What does CFO stands for
Countefeit software
Chief knowldedge officer (CKO)
Chief Operation Officer
Chief Financial Officer
47. A university professor at Harvard Business School - identified four competitive forces that can hurt potential sales.
Switching costs
Manage - leader - communicator
Benchmarks
Michael Porter
48. Is responsible for (1) overseeing all uses of informatin technology (2) ensuring the strategic alignment of IT with business goals and objectives. CIO often reports directly to the CEO
Chief information officer
Organizatonal Informaion Cultures
Usability
Information security
49. What is the function of CIO?
Rivalry among existing competitors
Manage - leader - communicator
Threat of new entrants
Organizatonal Informaion Cultures
50. Integrates all departments and functins thoughout an organization into asingle IT system (or integrated set of IT systems) so that employees can ake decisions by viewing enterprisewide information on all businss operations.:is a software island of in
Benchmarks
Enterprise resource planning (ERP)
Enhancing customer satisfaction
Balanced scorecard