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Test your basic knowledge |
Business And Technology
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Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To remain sucessful - and organizatios should use what?
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2. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Usability
Customer Relationship management(CRM)
Chief privacy officer(CPO)
Benchmarking
3. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
Brusiness process reengineering (BPR)
Peter Drucker
The Five Forces Model
Effeciveness IT metics
4. What is on the mind of the CEO
Brusiness process reengineering (BPR)
Benchmarks
SSL
Enhance Customer Satisfaction
5. Measure the impact IT has on business processes and activities includin customer satisfaction - conversion rates - and sell through increases.
Effeciveness IT metics
Chief knowldedge officer (CKO)
Management Information System (MIS)
Buyer power
6. This approach views an organization as a series of processes - each of which adds value to the product or service for each customer.
Information Technology (IT)
Value chain
Customer Relationship management(CRM)
Brusiness process reengineering (BPR)
7. Consists of all parties involved - directly or indirectly - in the procurement of a poduct or raw materials
Benchmarking
Business process
Amount of traffic
Supply chain
8. Effective communication between business personnel and IT personnel
Michael Porter
Supply chain management(SCM)
One of the greatest challenges today
Comptevive advantage
9. Is a field concrned with te use of technology in managing and processing information.It consist of hardware - software and telecommunication
Switching costs
Informaton
Information Technology (IT)
Information Discovery
10. Website success solely is measure by
Value chain
Efficiency IT metrics
Amount of traffic
Product differentiation
11. A university professor at Harvard Business School - identified four competitive forces that can hurt potential sales.
Threat of new entrants
The basic component of supply chain management
Chief privacy officer(CPO)
Michael Porter
12. Is the analysis and redesign of workflow wthin and between enteprises. ex. NetFlix - Redbox
Efficiency IT metrics
Enhance Customer Satisfaction
Informantion accuracy
Brusiness process reengineering (BPR)
13. The leading cause of downtime
Chief security officer (CSO)
Software failure and human error
Information Technology (IT)
Brusiness process reengineering (BPR)
14. The most important type of Efficiency IT Metics; the extent to which a system generates the correct results when executing the same transaction numerous times.
Brusiness process reengineering (BPR)
Comptevive advantage
Informantion accuracy
Enhance Customer Satisfaction
15. Is high when it is easy for new cdompetitors to enter a market and low when there are significant entry barriers to entering market.
Business proess
Threat of new entrants
Enhance Customer Satisfaction
Supplier power
16. Occurs whn a company develops unique differences in its products with th intenet t influence demand
Business process
Benchmarking
Product differentiation
Chief Financial Officer
17. Baseline values the system seesks to attain
Product differentiation
Benchmarks
Enterprise resource planning (ERP)
SSL
18. Is responsible for collecting - maintaining - and distributing the organization's knowledge. data has base adminstrator
Brusiness process reengineering (BPR)
Rivalry among existing competitors
Effeciveness IT metics
Chief knowldedge officer (CKO)
19. Is a standardized set of activities that accoplish a specific task - such as processing a customer order.
Business process
Chief privacy officer(CPO)
Enterprise resource planning (ERP)
Benchmarking
20. What does COO stands for
Business process
Chief Operation Officer
Enterprise resource planning (ERP)
Switching costs
21. Mostly misuse by persons inside or outside an organization.
First-mover advantage
Amount of traffic
People
Information security
22. Information-Functional - Information-sharing - Information-inquiring - and Information-discovery
Information security
Organizatonal Informaion Cultures
Chief security officer (CSO)
Key performance indicators (KPIs)
23. Is a managemen system - in addition to a measurement system - that enable organization to clarify their vision and strateby and translate them into action.
Chief Financial Officer
Usability
Chief security officer (CSO)
Balanced scorecard
24. The Benefits and and Magnitude of Change the Process Change Spectrum what would be th small change
Supplier power
Buyer power
Automate
Informantion accuracy
25. What is the function of CIO?
Chief Operation Officer
Manage - leader - communicator
First-mover advantage
Informaton
26. What would be the Greatest Benefits for Information Technology?
Amount of traffic
Loyalty programs
Environmental scannig
Customer Service
27. Is high when there are many alternatives to a product or service and low when there are few alternative from which to choose.
SCM software
Environmental scannig
Chief Financial Officer
Threat of substitute products or services
28. Is responsible for ensuring the security of IT system and developing strategies and IT safeguards against attacks fom hacker and viruses. He is call the Network Administrator
Information Discovery
Chief security officer (CSO)
Automate
Supply chain
29. Raw facts that describe the characteristics of an event/information knowledge/business intelligent and competative advantage
Switching costs
Environmental scannig
Countefeit software
Data
30. Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages.
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Information Discovery
Informaton
Rivalry among existing competitors
31. Reward customers based on th amount of business they do with a particuar organization.
Automate
Chief technology offiicer(CTO)
Loyalty programs
Usability
32. Out of the Relationship among People - Information - and Information Technology which one is the most important?
Management Information System (MIS)
Rivalry among existing competitors
Enhance Customer Satisfaction
People
33. Issuses Affected by Technology Advance: intellectual property - Copyright - fair use doctrine - pirated software and counterfeit software of these which is the worst?
Countefeit software
Management Information System (MIS)
Chief Executive officer
Organizatonal Informaion Cultures
34. Occurs when an organization can significantl impact its marketshare by being first to market with a competitive advantage.
First-mover advantage
Enhance Customer Satisfaction
Information security
Switching costs
35. Is the acauisition and analysis of evenst and trends in the environment external to an organization.
Environmental scannig
Chief Operation Officer
Efficiency IT metrics
Supplier power
36. What does CEO stands for
Comptevive advantage
Michael Porter
Chief Financial Officer
Chief Executive officer
37. Enables an organizatin to generate efficiencies within steps by automating and improving the information flows Wal-art and Procter&Gamble(P&G) implemented a tremedously successful SCM system. the system linked Wal-Mar's distribution centers directly
Benchmarking
The Five Forces Model
SCM software
Michael Porter
38. Measures that are tied to busines drivers Metrics such as GPA(grade point average)
Key performance indicators (KPIs)
Comptevive advantage
Chief technology offiicer(CTO)
Data
39. A general name for the business function and academic discipline covering the application of people - technologies - and procedures.
Chief knowldedge officer (CKO)
Management Information System (MIS)
Enterprise resource planning (ERP)
Supply chain management(SCM)
40. Involves he management of information flows between and among stages in a a supply chain to maximize total supply chain effectiveness an profitability.
Security breach
First-mover advantage
Information security
Supply chain management(SCM)
41. A famous management guru - once stated that if you cannot measure it - you cannot manage it
G I G O
Informaton
Peter Drucker
Customer Relationship management(CRM)
42. Is responsible for (1) overseeing all uses of informatin technology (2) ensuring the strategic alignment of IT with business goals and objectives. CIO often reports directly to the CEO
One of the greatest challenges today
Chief information officer
Amount of traffic
Manage - leader - communicator
43. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
Business proess
Chief privacy officer(CPO)
Supply chain management(SCM)
The Five Forces Model
44. Is high when competition is fierce in a market and low when competition is more complacent
Effeciveness IT metics
Rivalry among existing competitors
SSL
Chief information officer
45. Costs that can make customers relcutant to switch to another product or service
Efficiency IT metrics
Switching costs
Information Discovery
One of the greatest challenges today
46. What information technology projects goals has the most value?
Reducing Cost/Improve Productivity
Chief Executive officer
Customer Service
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
47. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
Chief Financial Officer
Data
Chief Executive officer
Usability
48. Is assessed analyzing the ability of buyers to directly impact the price they are willing to pay for an item.
Buyer power
Peter Drucker
Security breach
Business process
49. What does CFO stands for
SCM software
First-mover advantage
Chief Financial Officer
Michael Porter
50. Is data converted into a meaninfgul and useful context.
The Five Forces Model
Informaton
Buyer power
Switching costs
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