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Test your basic knowledge |
Business And Technology
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Informantion accuracy
Organizatonal Informaion Cultures
Amount of traffic
Customer Relationship management(CRM)
2. Consists of all parties involved - directly or indirectly - in the procurement of a poduct or raw materials
Supply chain
Organizatonal Informaion Cultures
Chief Operation Officer
People
3. What does CIO stands for
Enhancing customer satisfaction
Chief Operation Officer
Manage - leader - communicator
Chief Information Officer
4. What is on the mind of the CEO
Usability
Product differentiation
Supply chain management(SCM)
Enhance Customer Satisfaction
5. Integrates all departments and functins thoughout an organization into asingle IT system (or integrated set of IT systems) so that employees can ake decisions by viewing enterprisewide information on all businss operations.:is a software island of in
Customer Relationship management(CRM)
Enterprise resource planning (ERP)
Amount of traffic
Michael Porter
6. What information technology projects goals has the most value?
Manage - leader - communicator
Customer Service
Chief privacy officer(CPO)
Reducing Cost/Improve Productivity
7. Website success solely is measure by
The basic component of supply chain management
Product differentiation
Switching costs
Amount of traffic
8. The most important type of Efficiency IT Metics; the extent to which a system generates the correct results when executing the same transaction numerous times.
Enhance Customer Satisfaction
Enterprise resource planning (ERP)
Michael Porter
Informantion accuracy
9. This approach views an organization as a series of processes - each of which adds value to the product or service for each customer.
Chief Operation Officer
Threat of new entrants
Value chain
Effeciveness IT metics
10. A university professor at Harvard Business School - identified four competitive forces that can hurt potential sales.
The Five Forces Model
The basic component of supply chain management
Business proess
Michael Porter
11. Involves he management of information flows between and among stages in a a supply chain to maximize total supply chain effectiveness an profitability.
First-mover advantage
Value chain
Comptevive advantage
Supply chain management(SCM)
12. Is the acauisition and analysis of evenst and trends in the environment external to an organization.
Customer Relationship management(CRM)
Threat of new entrants
Environmental scannig
Management Information System (MIS)
13. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
Amount of traffic
Informaton
Buyer power
The Five Forces Model
14. What would be the Greatest Benefits for Information Technology?
G I G O
Customer Service
Informaton
Countefeit software
15. Occurs when an organization can significantl impact its marketshare by being first to market with a competitive advantage.
Enhancing customer satisfaction
SCM software
First-mover advantage
Customer Service
16. Out of the Relationship among People - Information - and Information Technology which one is the most important?
People
SSL
Organizatonal Informaion Cultures
Manage - leader - communicator
17. Reward customers based on th amount of business they do with a particuar organization.
Automate
Loyalty programs
Enterprise resource planning (ERP)
Organizatonal Informaion Cultures
18. What does CEO stands for
Supplier power
Data
Information security
Chief Executive officer
19. Is responsible for ensuring the throughput - speed - accuracy - availability - and reliability of an organization information.
Chief security officer (CSO)
Chief technology offiicer(CTO)
Automate
Switching costs
20. What does COO stands for
Chief Financial Officer
Switching costs
Informaton
Chief Operation Officer
21. Is data converted into a meaninfgul and useful context.
Balanced scorecard
Informantion accuracy
Informaton
First-mover advantage
22. A process of continuously measuring system results - comparing those results to optimal system performance (benchmark values) - and identifiying steps and procedures to improve syste performance.
Value chain
Automate
Benchmarking
Benchmarks
23. Occurs whn a company develops unique differences in its products with th intenet t influence demand
Chief knowldedge officer (CKO)
Business process
Product differentiation
Customer Service
24. The plans and goals of the IT department must align with the plans and goals of the organization.
The basic component of supply chain management
Michael Porter
Switching costs
Business is always #1
25. Raw facts that describe the characteristics of an event/information knowledge/business intelligent and competative advantage
Data
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
G I G O
SCM software
26. Costs that can make customers relcutant to switch to another product or service
Customer Service
Enhancing customer satisfaction
Switching costs
Automate
27. What is the function of CIO?
Manage - leader - communicator
Benchmarks
Customer Service
Chief Executive officer
28. Measures that are tied to busines drivers Metrics such as GPA(grade point average)
Benchmarking
Customer Relationship management(CRM)
Information Technology (IT)
Key performance indicators (KPIs)
29. Is high when there are many alternatives to a product or service and low when there are few alternative from which to choose.
Threat of substitute products or services
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Security breach
Software failure and human error
30. Is assessed analyzing the ability of buyers to directly impact the price they are willing to pay for an item.
The basic component of supply chain management
Software failure and human error
Supply chain
Buyer power
31. What Concerns CIOs the most?
Supply chain management(SCM)
Enhancing customer satisfaction
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Benchmarking
32. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
Threat of substitute products or services
Business proess
Supply chain
Product differentiation
33. To remain sucessful - and organizatios should use what?
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34. Effective communication between business personnel and IT personnel
Usability
Management Information System (MIS)
One of the greatest challenges today
Customer Relationship management(CRM)
35. Is responsible for ensuing the ethical and legal use of informatio within an organization. these are lawyers
Chief privacy officer(CPO)
Supply chain management(SCM)
Comptevive advantage
Chief technology offiicer(CTO)
36. Is the analysis and redesign of workflow wthin and between enteprises. ex. NetFlix - Redbox
Supply chain management(SCM)
Brusiness process reengineering (BPR)
Enhancing customer satisfaction
Peter Drucker
37. Enables an organizatin to generate efficiencies within steps by automating and improving the information flows Wal-art and Procter&Gamble(P&G) implemented a tremedously successful SCM system. the system linked Wal-Mar's distribution centers directly
Chief Financial Officer
Threat of new entrants
SCM software
Enterprise resource planning (ERP)
38. Information-Functional - Information-sharing - Information-inquiring - and Information-discovery
Organizatonal Informaion Cultures
Value chain
Enhancing customer satisfaction
Chief Executive officer
39. The leading cause of downtime
Business process
Benchmarking
Software failure and human error
Brusiness process reengineering (BPR)
40. Is high when it is easy for new cdompetitors to enter a market and low when there are significant entry barriers to entering market.
Usability
Threat of new entrants
Chief technology offiicer(CTO)
Michael Porter
41. Measure the performance of the IT system itself includngthroughput - speed - and availability.
Benchmarking
Automate
Loyalty programs
Efficiency IT metrics
42. Is a product or service that an organization's customer place a greater value on than similar offerings from a competitor.
Threat of substitute products or services
Comptevive advantage
SCM - CRM - ERP AND BPR
Benchmarks
43. Is high when competition is fierce in a market and low when competition is more complacent
The basic component of supply chain management
People
Customer Relationship management(CRM)
Rivalry among existing competitors
44. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
Organizatonal Informaion Cultures
Usability
Brusiness process reengineering (BPR)
Automate
45. Is responsible for collecting - maintaining - and distributing the organization's knowledge. data has base adminstrator
Chief Executive officer
Supply chain
Chief knowldedge officer (CKO)
Environmental scannig
46. Most information security breaches result from people misusing an organizaton's information either Intentionally or Inadvertently. misuse of passwords
Customer Service
Informaton
Security breach
Chief security officer (CSO)
47. Mostly misuse by persons inside or outside an organization.
Balanced scorecard
Security breach
Information security
Countefeit software
48. Baseline values the system seesks to attain
Security breach
Software failure and human error
G I G O
Benchmarks
49. Measure the impact IT has on business processes and activities includin customer satisfaction - conversion rates - and sell through increases.
Organizatonal Informaion Cultures
SCM - CRM - ERP AND BPR
Switching costs
Effeciveness IT metics
50. Is a field concrned with te use of technology in managing and processing information.It consist of hardware - software and telecommunication
Information Technology (IT)
Informaton
Chief Financial Officer
Security breach