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Test your basic knowledge |
Business And Technology
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A university professor at Harvard Business School - identified four competitive forces that can hurt potential sales.
Michael Porter
The basic component of supply chain management
G I G O
Enhance Customer Satisfaction
2. This approach views an organization as a series of processes - each of which adds value to the product or service for each customer.
Value chain
Key performance indicators (KPIs)
Chief knowldedge officer (CKO)
Enterprise resource planning (ERP)
3. What does CIO stands for
Chief technology offiicer(CTO)
Customer Service
Chief Information Officer
Countefeit software
4. Baseline values the system seesks to attain
Balanced scorecard
Benchmarks
Information security
Business proess
5. Secure Sockets Layers: donted by th lock symbol in the lower right corner of a browser window and or he "s" in https; SSL is 128 bits. 128bit=2^128
SSL
Organizatonal Informaion Cultures
Efficiency IT metrics
Chief knowldedge officer (CKO)
6. Is a product or service that an organization's customer place a greater value on than similar offerings from a competitor.
Threat of substitute products or services
Chief Operation Officer
First-mover advantage
Comptevive advantage
7. A famous management guru - once stated that if you cannot measure it - you cannot manage it
SCM software
Chief security officer (CSO)
Peter Drucker
G I G O
8. Effective communication between business personnel and IT personnel
People
Informaton
One of the greatest challenges today
Chief Information Officer
9. Is assessed analyzing the ability of buyers to directly impact the price they are willing to pay for an item.
Buyer power
Key performance indicators (KPIs)
Customer Service
Supply chain management(SCM)
10. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
Environmental scannig
Product differentiation
Balanced scorecard
Usability
11. The plans and goals of the IT department must align with the plans and goals of the organization.
Key performance indicators (KPIs)
Information Discovery
Business is always #1
Chief information officer
12. Information-Functional - Information-sharing - Information-inquiring - and Information-discovery
Organizatonal Informaion Cultures
Automate
Switching costs
Chief privacy officer(CPO)
13. What would be the Greatest Benefits for Information Technology?
Customer Service
Chief privacy officer(CPO)
G I G O
Information Discovery
14. What information technology projects goals has the most value?
Software failure and human error
Chief information officer
Business proess
Reducing Cost/Improve Productivity
15. Measure the performance of the IT system itself includngthroughput - speed - and availability.
Efficiency IT metrics
Supply chain management(SCM)
The basic component of supply chain management
Brusiness process reengineering (BPR)
16. Consists of all parties involved - directly or indirectly - in the procurement of a poduct or raw materials
Switching costs
Rivalry among existing competitors
Supply chain
Comptevive advantage
17. Is a field concrned with te use of technology in managing and processing information.It consist of hardware - software and telecommunication
Information Technology (IT)
Peter Drucker
Supply chain
Product differentiation
18. Most information security breaches result from people misusing an organizaton's information either Intentionally or Inadvertently. misuse of passwords
Value chain
Customer Relationship management(CRM)
Business is always #1
Security breach
19. Measures that are tied to busines drivers Metrics such as GPA(grade point average)
Security breach
Supply chain
Threat of substitute products or services
Key performance indicators (KPIs)
20. Is responsible for ensuring the throughput - speed - accuracy - availability - and reliability of an organization information.
Chief technology offiicer(CTO)
Information Discovery
The basic component of supply chain management
Enhance Customer Satisfaction
21. A process of continuously measuring system results - comparing those results to optimal system performance (benchmark values) - and identifiying steps and procedures to improve syste performance.
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
The basic component of supply chain management
Benchmarking
Supply chain management(SCM)
22. Integrates all departments and functins thoughout an organization into asingle IT system (or integrated set of IT systems) so that employees can ake decisions by viewing enterprisewide information on all businss operations.:is a software island of in
Enterprise resource planning (ERP)
Environmental scannig
Threat of substitute products or services
Threat of new entrants
23. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
Switching costs
The Five Forces Model
Organizatonal Informaion Cultures
SCM software
24. The Benefits and and Magnitude of Change the Process Change Spectrum what would be th small change
Automate
Management Information System (MIS)
Customer Service
Michael Porter
25. Is responsible for collecting - maintaining - and distributing the organization's knowledge. data has base adminstrator
Customer Relationship management(CRM)
Informantion accuracy
Chief knowldedge officer (CKO)
Loyalty programs
26. Is responsible for (1) overseeing all uses of informatin technology (2) ensuring the strategic alignment of IT with business goals and objectives. CIO often reports directly to the CEO
Chief information officer
G I G O
Buyer power
Business proess
27. The 4 strategic initiatives
Reducing Cost/Improve Productivity
SCM - CRM - ERP AND BPR
Product differentiation
SCM software
28. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
Business process
Business proess
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
SCM software
29. Is the analysis and redesign of workflow wthin and between enteprises. ex. NetFlix - Redbox
The basic component of supply chain management
Information Discovery
Brusiness process reengineering (BPR)
Business proess
30. Is responsible for ensuring the security of IT system and developing strategies and IT safeguards against attacks fom hacker and viruses. He is call the Network Administrator
Michael Porter
Threat of new entrants
Customer Relationship management(CRM)
Chief security officer (CSO)
31. Measure the impact IT has on business processes and activities includin customer satisfaction - conversion rates - and sell through increases.
Countefeit software
Chief information officer
Effeciveness IT metics
Threat of substitute products or services
32. To remain sucessful - and organizatios should use what?
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33. Is high when there are many alternatives to a product or service and low when there are few alternative from which to choose.
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Threat of substitute products or services
Chief Operation Officer
Chief privacy officer(CPO)
34. Issuses Affected by Technology Advance: intellectual property - Copyright - fair use doctrine - pirated software and counterfeit software of these which is the worst?
Chief information officer
Countefeit software
Usability
Chief technology offiicer(CTO)
35. Costs that can make customers relcutant to switch to another product or service
Switching costs
Supply chain
Chief Financial Officer
Business process
36. Reward customers based on th amount of business they do with a particuar organization.
Loyalty programs
Rivalry among existing competitors
Informantion accuracy
Chief security officer (CSO)
37. A general name for the business function and academic discipline covering the application of people - technologies - and procedures.
Chief privacy officer(CPO)
Management Information System (MIS)
Countefeit software
Value chain
38. Enables an organizatin to generate efficiencies within steps by automating and improving the information flows Wal-art and Procter&Gamble(P&G) implemented a tremedously successful SCM system. the system linked Wal-Mar's distribution centers directly
SCM software
Manage - leader - communicator
Customer Relationship management(CRM)
Efficiency IT metrics
39. Is data converted into a meaninfgul and useful context.
Supply chain
Informaton
Chief technology offiicer(CTO)
G I G O
40. Mostly misuse by persons inside or outside an organization.
Chief Operation Officer
G I G O
First-mover advantage
Information security
41. Means Garbage In Garbage OUt
Supplier power
Countefeit software
G I G O
Chief Operation Officer
42. Is assessed by th supplier's ability to directly impact the price they are charging for supplies(including materials - labor - and services)
Supplier power
Amount of traffic
Reducing Cost/Improve Productivity
Threat of substitute products or services
43. The leading cause of downtime
G I G O
Software failure and human error
Business is always #1
Benchmarks
44. What is on the mind of the CEO
Supplier power
Customer Service
Enhance Customer Satisfaction
Chief privacy officer(CPO)
45. What Concerns CIOs the most?
Chief security officer (CSO)
Enhancing customer satisfaction
Benchmarks
Business is always #1
46. Raw facts that describe the characteristics of an event/information knowledge/business intelligent and competative advantage
Enhance Customer Satisfaction
Buyer power
Security breach
Data
47. What does CEO stands for
Product differentiation
Software failure and human error
Organizatonal Informaion Cultures
Chief Executive officer
48. Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages.
Chief privacy officer(CPO)
Information Discovery
Supply chain management(SCM)
Efficiency IT metrics
49. Is a standardized set of activities that accoplish a specific task - such as processing a customer order.
Business process
Michael Porter
Organizatonal Informaion Cultures
SCM software
50. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Customer Relationship management(CRM)
Data
Rivalry among existing competitors
Information security