SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business And Technology
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is a field concrned with te use of technology in managing and processing information.It consist of hardware - software and telecommunication
Information Technology (IT)
Environmental scannig
SSL
Comptevive advantage
2. Raw facts that describe the characteristics of an event/information knowledge/business intelligent and competative advantage
G I G O
People
Data
First-mover advantage
3. Is responsible for ensuring the security of IT system and developing strategies and IT safeguards against attacks fom hacker and viruses. He is call the Network Administrator
Customer Service
Chief security officer (CSO)
Business is always #1
Countefeit software
4. Consists of all parties involved - directly or indirectly - in the procurement of a poduct or raw materials
Key performance indicators (KPIs)
Automate
Supply chain
Value chain
5. Measure the impact IT has on business processes and activities includin customer satisfaction - conversion rates - and sell through increases.
Effeciveness IT metics
Threat of substitute products or services
Benchmarking
Benchmarks
6. Issuses Affected by Technology Advance: intellectual property - Copyright - fair use doctrine - pirated software and counterfeit software of these which is the worst?
Countefeit software
Enhancing customer satisfaction
Chief Information Officer
Informantion accuracy
7. This approach views an organization as a series of processes - each of which adds value to the product or service for each customer.
Value chain
Information security
Informantion accuracy
G I G O
8. A university professor at Harvard Business School - identified four competitive forces that can hurt potential sales.
Supply chain management(SCM)
Informantion accuracy
Benchmarks
Michael Porter
9. What does CEO stands for
Manage - leader - communicator
Threat of new entrants
Key performance indicators (KPIs)
Chief Executive officer
10. Integrates all departments and functins thoughout an organization into asingle IT system (or integrated set of IT systems) so that employees can ake decisions by viewing enterprisewide information on all businss operations.:is a software island of in
Supply chain management(SCM)
Value chain
Enterprise resource planning (ERP)
Supply chain
11. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
First-mover advantage
Supply chain management(SCM)
Business proess
Chief security officer (CSO)
12. Measure the performance of the IT system itself includngthroughput - speed - and availability.
Efficiency IT metrics
Reducing Cost/Improve Productivity
Switching costs
Supply chain management(SCM)
13. Is responsible for (1) overseeing all uses of informatin technology (2) ensuring the strategic alignment of IT with business goals and objectives. CIO often reports directly to the CEO
G I G O
Customer Service
Balanced scorecard
Chief information officer
14. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Enhance Customer Satisfaction
Threat of new entrants
Benchmarking
Customer Relationship management(CRM)
15. Is a standardized set of activities that accoplish a specific task - such as processing a customer order.
SSL
Value chain
Business process
Switching costs
16. Is data converted into a meaninfgul and useful context.
Automate
Informaton
People
Effeciveness IT metics
17. Means Garbage In Garbage OUt
Security breach
Informantion accuracy
G I G O
Organizatonal Informaion Cultures
18. Enables an organizatin to generate efficiencies within steps by automating and improving the information flows Wal-art and Procter&Gamble(P&G) implemented a tremedously successful SCM system. the system linked Wal-Mar's distribution centers directly
Chief security officer (CSO)
Manage - leader - communicator
SCM software
Supplier power
19. Measures that are tied to busines drivers Metrics such as GPA(grade point average)
One of the greatest challenges today
Key performance indicators (KPIs)
Effeciveness IT metics
Business is always #1
20. The 4 strategic initiatives
SCM - CRM - ERP AND BPR
Organizatonal Informaion Cultures
Enhance Customer Satisfaction
Information Technology (IT)
21. Secure Sockets Layers: donted by th lock symbol in the lower right corner of a browser window and or he "s" in https; SSL is 128 bits. 128bit=2^128
People
SSL
G I G O
Efficiency IT metrics
22. Website success solely is measure by
Environmental scannig
Countefeit software
Amount of traffic
Benchmarking
23. Occurs when an organization can significantl impact its marketshare by being first to market with a competitive advantage.
Supply chain management(SCM)
First-mover advantage
SCM software
Informantion accuracy
24. A process of continuously measuring system results - comparing those results to optimal system performance (benchmark values) - and identifiying steps and procedures to improve syste performance.
Enterprise resource planning (ERP)
Informantion accuracy
Benchmarking
First-mover advantage
25. What does COO stands for
Manage - leader - communicator
Chief Operation Officer
Data
Efficiency IT metrics
26. Is high when there are many alternatives to a product or service and low when there are few alternative from which to choose.
Threat of substitute products or services
Enhance Customer Satisfaction
Chief Financial Officer
SCM software
27. Is responsible for ensuring the throughput - speed - accuracy - availability - and reliability of an organization information.
Balanced scorecard
Chief technology offiicer(CTO)
First-mover advantage
The basic component of supply chain management
28. Effective communication between business personnel and IT personnel
One of the greatest challenges today
Switching costs
Michael Porter
Chief Executive officer
29. Is the analysis and redesign of workflow wthin and between enteprises. ex. NetFlix - Redbox
Efficiency IT metrics
Brusiness process reengineering (BPR)
Value chain
Key performance indicators (KPIs)
30. What information technology projects goals has the most value?
Brusiness process reengineering (BPR)
Reducing Cost/Improve Productivity
Organizatonal Informaion Cultures
Data
31. Is assessed analyzing the ability of buyers to directly impact the price they are willing to pay for an item.
Business is always #1
Usability
Buyer power
Manage - leader - communicator
32. Is responsible for collecting - maintaining - and distributing the organization's knowledge. data has base adminstrator
Chief knowldedge officer (CKO)
Supplier power
Balanced scorecard
Enhancing customer satisfaction
33. Is high when it is easy for new cdompetitors to enter a market and low when there are significant entry barriers to entering market.
First-mover advantage
Threat of new entrants
Chief privacy officer(CPO)
Supplier power
34. What is on the mind of the CEO
Enhance Customer Satisfaction
Informaton
Peter Drucker
Countefeit software
35. The leading cause of downtime
Customer Service
Security breach
Chief technology offiicer(CTO)
Software failure and human error
36. Is a managemen system - in addition to a measurement system - that enable organization to clarify their vision and strateby and translate them into action.
Balanced scorecard
Chief security officer (CSO)
SCM - CRM - ERP AND BPR
Peter Drucker
37. Costs that can make customers relcutant to switch to another product or service
Customer Service
Switching costs
Manage - leader - communicator
Chief Operation Officer
38. What does CFO stands for
Chief Financial Officer
Automate
Key performance indicators (KPIs)
The Five Forces Model
39. Reward customers based on th amount of business they do with a particuar organization.
Loyalty programs
Organizatonal Informaion Cultures
The basic component of supply chain management
Informaton
40. Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages.
First-mover advantage
Brusiness process reengineering (BPR)
Chief Operation Officer
Information Discovery
41. Is the acauisition and analysis of evenst and trends in the environment external to an organization.
Business is always #1
Information security
Management Information System (MIS)
Environmental scannig
42. Is responsible for ensuing the ethical and legal use of informatio within an organization. these are lawyers
SSL
Chief technology offiicer(CTO)
Product differentiation
Chief privacy officer(CPO)
43. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
Countefeit software
Key performance indicators (KPIs)
Usability
SCM - CRM - ERP AND BPR
44. The Benefits and and Magnitude of Change the Process Change Spectrum what would be th small change
G I G O
Peter Drucker
Customer Relationship management(CRM)
Automate
45. A famous management guru - once stated that if you cannot measure it - you cannot manage it
Benchmarking
Usability
Information security
Peter Drucker
46. The most important type of Efficiency IT Metics; the extent to which a system generates the correct results when executing the same transaction numerous times.
Reducing Cost/Improve Productivity
Customer Relationship management(CRM)
Benchmarking
Informantion accuracy
47. The plans and goals of the IT department must align with the plans and goals of the organization.
Information Technology (IT)
Benchmarks
Customer Service
Business is always #1
48. What is the function of CIO?
Informaton
Key performance indicators (KPIs)
Manage - leader - communicator
Usability
49. Is assessed by th supplier's ability to directly impact the price they are charging for supplies(including materials - labor - and services)
Business process
Information Discovery
Supplier power
Supply chain management(SCM)
50. Information-Functional - Information-sharing - Information-inquiring - and Information-discovery
Organizatonal Informaion Cultures
Informaton
Data
Business proess