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Business And Technology
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Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages.
Information Discovery
Key performance indicators (KPIs)
Chief privacy officer(CPO)
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
2. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
Usability
Enhance Customer Satisfaction
Threat of substitute products or services
Chief Operation Officer
3. A famous management guru - once stated that if you cannot measure it - you cannot manage it
Efficiency IT metrics
Supply chain
Benchmarks
Peter Drucker
4. Measure the performance of the IT system itself includngthroughput - speed - and availability.
Security breach
Efficiency IT metrics
Informaton
Amount of traffic
5. This approach views an organization as a series of processes - each of which adds value to the product or service for each customer.
Customer Service
Value chain
Michael Porter
Benchmarks
6. Is responsible for ensuring the security of IT system and developing strategies and IT safeguards against attacks fom hacker and viruses. He is call the Network Administrator
Amount of traffic
Chief Financial Officer
The Five Forces Model
Chief security officer (CSO)
7. What does COO stands for
Data
Customer Relationship management(CRM)
Chief Operation Officer
Security breach
8. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
Enhancing customer satisfaction
Comptevive advantage
The Five Forces Model
Management Information System (MIS)
9. Is assessed analyzing the ability of buyers to directly impact the price they are willing to pay for an item.
Supplier power
Supply chain
Threat of substitute products or services
Buyer power
10. To remain sucessful - and organizatios should use what?
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11. Is high when it is easy for new cdompetitors to enter a market and low when there are significant entry barriers to entering market.
Security breach
Switching costs
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Threat of new entrants
12. Effective communication between business personnel and IT personnel
SCM - CRM - ERP AND BPR
Comptevive advantage
Chief Operation Officer
One of the greatest challenges today
13. Website success solely is measure by
Chief security officer (CSO)
Amount of traffic
SCM software
Balanced scorecard
14. Costs that can make customers relcutant to switch to another product or service
People
Peter Drucker
Michael Porter
Switching costs
15. A general name for the business function and academic discipline covering the application of people - technologies - and procedures.
Enterprise resource planning (ERP)
Management Information System (MIS)
Supply chain management(SCM)
Chief Information Officer
16. Is responsible for collecting - maintaining - and distributing the organization's knowledge. data has base adminstrator
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Chief knowldedge officer (CKO)
Organizatonal Informaion Cultures
Environmental scannig
17. What does CFO stands for
Customer Service
Brusiness process reengineering (BPR)
SCM - CRM - ERP AND BPR
Chief Financial Officer
18. Occurs whn a company develops unique differences in its products with th intenet t influence demand
Chief Executive officer
Security breach
Customer Service
Product differentiation
19. Is high when there are many alternatives to a product or service and low when there are few alternative from which to choose.
Information Discovery
Benchmarking
Threat of substitute products or services
Usability
20. Baseline values the system seesks to attain
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Information Technology (IT)
Benchmarks
Benchmarking
21. Secure Sockets Layers: donted by th lock symbol in the lower right corner of a browser window and or he "s" in https; SSL is 128 bits. 128bit=2^128
SSL
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
Data
Supply chain
22. A process of continuously measuring system results - comparing those results to optimal system performance (benchmark values) - and identifiying steps and procedures to improve syste performance.
Benchmarking
Software failure and human error
Business is always #1
Supply chain management(SCM)
23. What does CEO stands for
First-mover advantage
SCM - CRM - ERP AND BPR
Chief Executive officer
One of the greatest challenges today
24. Is a standardized seet of activities that accomplish a specific task - such as processing a customer's order.
Enhance Customer Satisfaction
Business proess
Chief technology offiicer(CTO)
Buyer power
25. Occurs when an organization can significantl impact its marketshare by being first to market with a competitive advantage.
First-mover advantage
Informantion accuracy
Reducing Cost/Improve Productivity
Enhance Customer Satisfaction
26. Is a product or service that an organization's customer place a greater value on than similar offerings from a competitor.
Customer Service
Comptevive advantage
Software failure and human error
Customer Relationship management(CRM)
27. Is the analysis and redesign of workflow wthin and between enteprises. ex. NetFlix - Redbox
Informaton
Enhance Customer Satisfaction
Brusiness process reengineering (BPR)
Countefeit software
28. Supply chain strategy - suply chain partners - supply chain operation - supply chain logistics
The basic component of supply chain management
Management Information System (MIS)
Chief privacy officer(CPO)
Information security
29. Enables an organizatin to generate efficiencies within steps by automating and improving the information flows Wal-art and Procter&Gamble(P&G) implemented a tremedously successful SCM system. the system linked Wal-Mar's distribution centers directly
Enterprise resource planning (ERP)
SCM software
Business is always #1
Management Information System (MIS)
30. A university professor at Harvard Business School - identified four competitive forces that can hurt potential sales.
Chief technology offiicer(CTO)
Michael Porter
Value chain
Key performance indicators (KPIs)
31. Is a standardized set of activities that accoplish a specific task - such as processing a customer order.
SCM software
Threat of substitute products or services
First-mover advantage
Business process
32. Issuses Affected by Technology Advance: intellectual property - Copyright - fair use doctrine - pirated software and counterfeit software of these which is the worst?
Efficiency IT metrics
Switching costs
Comptevive advantage
Countefeit software
33. Out of the Relationship among People - Information - and Information Technology which one is the most important?
People
The Five Forces Model
Usability
Benchmarks
34. Information-Functional - Information-sharing - Information-inquiring - and Information-discovery
Loyalty programs
Organizatonal Informaion Cultures
Environmental scannig
Chief Information Officer
35. The 4 strategic initiatives
SCM - CRM - ERP AND BPR
Switching costs
Usability
Loyalty programs
36. Integrates all departments and functins thoughout an organization into asingle IT system (or integrated set of IT systems) so that employees can ake decisions by viewing enterprisewide information on all businss operations.:is a software island of in
Effeciveness IT metics
Business process
Enterprise resource planning (ERP)
Customer Relationship management(CRM)
37. What does CIO stands for
Threat of substitute products or services
Chief Information Officer
Customer Service
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
38. Reward customers based on th amount of business they do with a particuar organization.
Efficiency IT metrics
Information Discovery
Loyalty programs
Data
39. Measure the impact IT has on business processes and activities includin customer satisfaction - conversion rates - and sell through increases.
Security breach
Chief Operation Officer
Effeciveness IT metics
Value chain
40. What information technology projects goals has the most value?
G I G O
Chief information officer
People
Reducing Cost/Improve Productivity
41. Is assessed by th supplier's ability to directly impact the price they are charging for supplies(including materials - labor - and services)
Supplier power
Manage - leader - communicator
Informantion accuracy
Enterprise resource planning (ERP)
42. The most important type of Efficiency IT Metics; the extent to which a system generates the correct results when executing the same transaction numerous times.
Informantion accuracy
G I G O
Business proess
Enhancing customer satisfaction
43. Is the acauisition and analysis of evenst and trends in the environment external to an organization.
Chief privacy officer(CPO)
Environmental scannig
Threat of substitute products or services
Value chain
44. Involves he management of information flows between and among stages in a a supply chain to maximize total supply chain effectiveness an profitability.
The Five Forces Model
Benchmarking
Supply chain management(SCM)
People
45. Consists of all parties involved - directly or indirectly - in the procurement of a poduct or raw materials
Supply chain
Enterprise resource planning (ERP)
Threat of new entrants
Automate
46. What would be the Greatest Benefits for Information Technology?
Customer Service
Value chain
Business proess
Porters's Five Forces - the three generic strategies - and value chanin analysis to adopt new business strategies
47. What Concerns CIOs the most?
Business proess
Michael Porter
People
Enhancing customer satisfaction
48. The Benefits and and Magnitude of Change the Process Change Spectrum what would be th small change
Benchmarking
Business is always #1
Balanced scorecard
Automate
49. What is the function of CIO?
SSL
Chief Information Officer
Manage - leader - communicator
People
50. Means Garbage In Garbage OUt
Amount of traffic
G I G O
Countefeit software
Chief Information Officer
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