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Test your basic knowledge |
Business And Technology
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The most Effectiveness IT Metrics. the ease with which people perform transactions and/or find informatin. A popular usability metric on the internet is degrees of feedom - which measures the number of clicks required to find desired infomation.
Usability
Chief Operation Officer
Chief information officer
Threat of new entrants
2. Website success solely is measure by
Amount of traffic
Chief Executive officer
Environmental scannig
SCM software
3. Involves maaging all aspect of a customer's relationship with an organization to increase customer loalty and retention and organization's profitabilty. CRM allow an organization to gain insights into customers' shopping and buying beaviors ir order
Switching costs
Brusiness process reengineering (BPR)
Customer Relationship management(CRM)
Information Technology (IT)
4. What does CEO stands for
Software failure and human error
SCM - CRM - ERP AND BPR
Business proess
Chief Executive officer
5. Consists of all parties involved - directly or indirectly - in the procurement of a poduct or raw materials
Business process
Business is always #1
Supply chain
Chief technology offiicer(CTO)
6. Reward customers based on th amount of business they do with a particuar organization.
Business proess
Loyalty programs
SSL
Threat of new entrants
7. Issuses Affected by Technology Advance: intellectual property - Copyright - fair use doctrine - pirated software and counterfeit software of these which is the worst?
Business proess
Countefeit software
Effeciveness IT metics
Threat of substitute products or services
8. The leading cause of downtime
Software failure and human error
Enterprise resource planning (ERP)
The Five Forces Model
Chief knowldedge officer (CKO)
9. Is a managemen system - in addition to a measurement system - that enable organization to clarify their vision and strateby and translate them into action.
People
Balanced scorecard
Countefeit software
Supply chain management(SCM)
10. Is assessed by th supplier's ability to directly impact the price they are charging for supplies(including materials - labor - and services)
Business proess
Efficiency IT metrics
Supplier power
Benchmarks
11. A famous management guru - once stated that if you cannot measure it - you cannot manage it
Information Discovery
Peter Drucker
Chief Information Officer
Informantion accuracy
12. What would be the Greatest Benefits for Information Technology?
Information security
Customer Service
The basic component of supply chain management
Management Information System (MIS)
13. Measure the impact IT has on business processes and activities includin customer satisfaction - conversion rates - and sell through increases.
Effeciveness IT metics
G I G O
Customer Relationship management(CRM)
Business proess
14. Measure the performance of the IT system itself includngthroughput - speed - and availability.
Benchmarks
Efficiency IT metrics
The basic component of supply chain management
Chief privacy officer(CPO)
15. Is high when it is easy for new cdompetitors to enter a market and low when there are significant entry barriers to entering market.
Supply chain
Threat of new entrants
Management Information System (MIS)
Effeciveness IT metics
16. The 4 strategic initiatives
Supplier power
Peter Drucker
Management Information System (MIS)
SCM - CRM - ERP AND BPR
17. Is responsible for (1) overseeing all uses of informatin technology (2) ensuring the strategic alignment of IT with business goals and objectives. CIO often reports directly to the CEO
Enhance Customer Satisfaction
Chief information officer
Automate
Customer Service
18. What Concerns CIOs the most?
Rivalry among existing competitors
Michael Porter
Manage - leader - communicator
Enhancing customer satisfaction
19. Integrates all departments and functins thoughout an organization into asingle IT system (or integrated set of IT systems) so that employees can ake decisions by viewing enterprisewide information on all businss operations.:is a software island of in
Enterprise resource planning (ERP)
Customer Relationship management(CRM)
Business process
One of the greatest challenges today
20. Measures that are tied to busines drivers Metrics such as GPA(grade point average)
Effeciveness IT metics
Information Discovery
Key performance indicators (KPIs)
The Five Forces Model
21. Is responsible for ensuring the throughput - speed - accuracy - availability - and reliability of an organization information.
Enterprise resource planning (ERP)
The Five Forces Model
Customer Service
Chief technology offiicer(CTO)
22. Mostly misuse by persons inside or outside an organization.
Effeciveness IT metics
Information security
Information Discovery
Information Technology (IT)
23. To remain sucessful - and organizatios should use what?
24. Effective communication between business personnel and IT personnel
Enterprise resource planning (ERP)
One of the greatest challenges today
Information Technology (IT)
Chief security officer (CSO)
25. Costs that can make customers relcutant to switch to another product or service
People
Switching costs
Comptevive advantage
Benchmarking
26. Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages.
Supply chain management(SCM)
Information Discovery
Chief Executive officer
Rivalry among existing competitors
27. Occurs when an organization can significantl impact its marketshare by being first to market with a competitive advantage.
People
First-mover advantage
Business process
Supply chain management(SCM)
28. Information-Functional - Information-sharing - Information-inquiring - and Information-discovery
Benchmarks
Management Information System (MIS)
Customer Service
Organizatonal Informaion Cultures
29. Baseline values the system seesks to attain
Enhance Customer Satisfaction
Buyer power
SSL
Benchmarks
30. Is data converted into a meaninfgul and useful context.
Customer Relationship management(CRM)
Business is always #1
Amount of traffic
Informaton
31. A general name for the business function and academic discipline covering the application of people - technologies - and procedures.
Management Information System (MIS)
Automate
Chief knowldedge officer (CKO)
Value chain
32. Raw facts that describe the characteristics of an event/information knowledge/business intelligent and competative advantage
Supply chain management(SCM)
Data
Chief privacy officer(CPO)
Informaton
33. Is responsible for collecting - maintaining - and distributing the organization's knowledge. data has base adminstrator
G I G O
SCM software
Information Technology (IT)
Chief knowldedge officer (CKO)
34. What does COO stands for
Chief Operation Officer
Enterprise resource planning (ERP)
Brusiness process reengineering (BPR)
Chief privacy officer(CPO)
35. Is high when there are many alternatives to a product or service and low when there are few alternative from which to choose.
Chief Information Officer
Enhance Customer Satisfaction
Threat of substitute products or services
Software failure and human error
36. Is a product or service that an organization's customer place a greater value on than similar offerings from a competitor.
Business proess
Comptevive advantage
Rivalry among existing competitors
Product differentiation
37. Involves he management of information flows between and among stages in a a supply chain to maximize total supply chain effectiveness an profitability.
Supply chain management(SCM)
Enhancing customer satisfaction
Amount of traffic
SCM software
38. Most information security breaches result from people misusing an organizaton's information either Intentionally or Inadvertently. misuse of passwords
Security breach
Threat of new entrants
Business proess
Software failure and human error
39. What is on the mind of the CEO
Software failure and human error
Threat of new entrants
SCM - CRM - ERP AND BPR
Enhance Customer Satisfaction
40. Is the analysis and redesign of workflow wthin and between enteprises. ex. NetFlix - Redbox
Product differentiation
Chief Executive officer
Brusiness process reengineering (BPR)
Data
41. A process of continuously measuring system results - comparing those results to optimal system performance (benchmark values) - and identifiying steps and procedures to improve syste performance.
Benchmarking
Usability
Rivalry among existing competitors
Information Discovery
42. Is the acauisition and analysis of evenst and trends in the environment external to an organization.
Chief privacy officer(CPO)
Chief Operation Officer
Information Technology (IT)
Environmental scannig
43. Buyer power - supplier power - threat of substitute product or services - threat of new entrants - rivalry among existing competiors
Chief security officer (CSO)
The Five Forces Model
Chief Operation Officer
Informaton
44. Is assessed analyzing the ability of buyers to directly impact the price they are willing to pay for an item.
SSL
Rivalry among existing competitors
G I G O
Buyer power
45. Is high when competition is fierce in a market and low when competition is more complacent
Rivalry among existing competitors
The basic component of supply chain management
Chief security officer (CSO)
Environmental scannig
46. Out of the Relationship among People - Information - and Information Technology which one is the most important?
Brusiness process reengineering (BPR)
SCM - CRM - ERP AND BPR
Peter Drucker
People
47. Supply chain strategy - suply chain partners - supply chain operation - supply chain logistics
Loyalty programs
The Five Forces Model
Information security
The basic component of supply chain management
48. Is responsible for ensuing the ethical and legal use of informatio within an organization. these are lawyers
Threat of substitute products or services
Chief privacy officer(CPO)
Countefeit software
Informantion accuracy
49. What does CIO stands for
Threat of substitute products or services
Enhancing customer satisfaction
SSL
Chief Information Officer
50. This approach views an organization as a series of processes - each of which adds value to the product or service for each customer.
Enhance Customer Satisfaction
Value chain
Customer Relationship management(CRM)
Chief technology offiicer(CTO)