Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Announcing work policies - delegating responsibilities - and reporting results.






2. Refers to the importance of sounding postive when writing a business letter.






3. One way to make the reader do as little work as possible (persuasive)






4. The new way to correspond. Formatted similar to a memo.






5. Tells you what the letter is going to be about






6. Email and text messaging.






7. Number of spaces between the paragraphs in the body. (#2)






8. This part of an email must be descriptive.






9. Number of spaces between the complimentary closing and the sender's typed name. (#2)






10. Direct opening - necessary details - and goodwill ending.






11. Used either open or mixed punctuation the 'good-bye'






12. No punctuation marks are used after the salutation and the complientary close






13. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






14. Only used when we don't know the recipients name






15. Colon is placed after the salutation and a comma after the compimentary close






16. A downfall to email and electronic communication: Addresses must be...






17. Everyday letters that identify what is being sent. (cover letter)






18. Dear Mr. or Mrs.:






19. Email messages written discussing one topic.






20. When you are discussing invoice - invoice is a bill






21. Initials of the typist if they are not the author of the letter






22. Written communication.






23. Usually contains contact information and a final statement of appreciation.






24. Number of spaces between the date and inside address.






25. One way to make it easier for the reader to say yes to a request. (persuasive)






26. Informs the reader that a copy has been sent to someone else






27. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






28. Number of spaces between the inside address and salutation.






29. Everday letters making a claim that something was incorrect. (error in an order)






30. The very last thing - avoid if at all possible - a short last minute message






31. Refers to writing a business letter that is reader oriented.


32. All ines begin at the left margin






33. Receiver's Address






34. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






35. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






36. Everyday letters that are a part of the normal course of business. (please send a catalog)






37. Recipients name and address






38. Use this rule when responding to emails in anger.






39. Routine request - transmittal - acknowledgement - claim.






40. When writing persuasive letters - you are able to show more...






41. Attention getting opening statements - factual statements - request - and action.






42. Title of the person who wrote the letter






43. The way a letter is handeled






44. Sincerely -






45. The date the letter is written






46. Refers to planning in advance what to write in a business letter.






47. The 'hello' after your salutation - use open or mixed punctuation






48. Everday letters that acknowledge receipt of something.






49. Includes company name - address - phone number - and email.






50. An inhouse letter.