Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






2. Number of spaces between the inside address and salutation.






3. Dear Mr. or Mrs.:






4. Email messages written discussing one topic.






5. When writing a bad news letter - always leave an opportunity for future....






6. Title of the person who wrote the letter






7. Everyday letters that identify what is being sent. (cover letter)






8. When you are discussing invoice - invoice is a bill






9. One way to make the reader do as little work as possible (persuasive)






10. Direct opening - necessary details - and goodwill ending.






11. The very last thing - avoid if at all possible - a short last minute message






12. Number of spaces between the letterhead and date.






13. Informs the reader that a copy has been sent to someone else






14. Used either open or mixed punctuation the 'good-bye'






15. Recipients name and address






16. When something else is enclosed with the letter anything in addition to the letter






17. Attention getting opening statements - factual statements - request - and action.






18. Tells you what the letter is going to be about






19. Number of spaces between the complimentary closing and the sender's typed name. (#2)






20. The new way to correspond. Formatted similar to a memo.






21. Sincerely -






22. Everday letters making a claim that something was incorrect. (error in an order)






23. Receiver's Address






24. When writing persuasive letters - you are able to show more...






25. The way a letter is handeled






26. Number of spaces between the paragraphs in the body. (#2)






27. Refers to the importance of sounding postive when writing a business letter.






28. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






29. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






30. Everyday letters that are a part of the normal course of business. (please send a catalog)






31. A downfall to email and electronic communication: Addresses must be...






32. Announcing work policies - delegating responsibilities - and reporting results.






33. Routine request - transmittal - acknowledgement - claim.






34. Colon is placed after the salutation and a comma after the compimentary close






35. The date the letter is written






36. Usually contains contact information and a final statement of appreciation.






37. Includes company name - address - phone number - and email.






38. Initials of the typist if they are not the author of the letter






39. Everday letters that acknowledge receipt of something.






40. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






41. Email and text messaging.






42. Use this rule when responding to emails in anger.






43. The 'hello' after your salutation - use open or mixed punctuation






44. An inhouse letter.






45. No punctuation marks are used after the salutation and the complientary close






46. One way to make it easier for the reader to say yes to a request. (persuasive)






47. This part of an email must be descriptive.






48. Refers to writing a business letter that is reader oriented.


49. Number of spaces between the date and inside address.






50. Refers to planning in advance what to write in a business letter.