Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the inside address and salutation.






2. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






3. The 'hello' after your salutation - use open or mixed punctuation






4. Usually contains contact information and a final statement of appreciation.






5. Receiver's Address






6. Includes company name - address - phone number - and email.






7. Dear Mr. or Mrs.:






8. Refers to the importance of sounding postive when writing a business letter.






9. Tells you what the letter is going to be about






10. Title of the person who wrote the letter






11. When writing a bad news letter - always leave an opportunity for future....






12. An inhouse letter.






13. No punctuation marks are used after the salutation and the complientary close






14. The new way to correspond. Formatted similar to a memo.






15. Sincerely -






16. The way a letter is handeled






17. The date the letter is written






18. Informs the reader that a copy has been sent to someone else






19. Use this rule when responding to emails in anger.






20. Everday letters that acknowledge receipt of something.






21. All ines begin at the left margin






22. Direct opening - necessary details - and goodwill ending.






23. Everyday letters that are a part of the normal course of business. (please send a catalog)






24. Initials of the typist if they are not the author of the letter






25. Attention getting opening statements - factual statements - request - and action.






26. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






27. A downfall to email and electronic communication: Addresses must be...






28. Refers to planning in advance what to write in a business letter.






29. Used either open or mixed punctuation the 'good-bye'






30. When you are discussing invoice - invoice is a bill






31. One way to make the reader do as little work as possible (persuasive)






32. Email and text messaging.






33. Announcing work policies - delegating responsibilities - and reporting results.






34. When writing persuasive letters - you are able to show more...






35. The very last thing - avoid if at all possible - a short last minute message






36. Number of spaces between the letterhead and date.






37. Written communication.






38. Only used when we don't know the recipients name






39. Everyday letters that identify what is being sent. (cover letter)






40. When something else is enclosed with the letter anything in addition to the letter






41. Routine request - transmittal - acknowledgement - claim.






42. Everday letters making a claim that something was incorrect. (error in an order)






43. Number of spaces between the paragraphs in the body. (#2)






44. Number of spaces between the date and inside address.






45. Refers to writing a business letter that is reader oriented.


46. Email messages written discussing one topic.






47. Colon is placed after the salutation and a comma after the compimentary close






48. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






49. Recipients name and address






50. One way to make it easier for the reader to say yes to a request. (persuasive)