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Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everyday letters that are a part of the normal course of business. (please send a catalog)






2. Tells you what the letter is going to be about






3. Everyday letters that identify what is being sent. (cover letter)






4. An inhouse letter.






5. One way to make it easier for the reader to say yes to a request. (persuasive)






6. Number of spaces between the paragraphs in the body. (#2)






7. Everday letters that acknowledge receipt of something.






8. No punctuation marks are used after the salutation and the complientary close






9. The date the letter is written






10. Email messages written discussing one topic.






11. The very last thing - avoid if at all possible - a short last minute message






12. Title of the person who wrote the letter






13. Initials of the typist if they are not the author of the letter






14. Sincerely -






15. Used either open or mixed punctuation the 'good-bye'






16. Receiver's Address






17. Informs the reader that a copy has been sent to someone else






18. Written communication.






19. Colon is placed after the salutation and a comma after the compimentary close






20. Number of spaces between the inside address and salutation.






21. Refers to writing a business letter that is reader oriented.


22. A downfall to email and electronic communication: Addresses must be...






23. When something else is enclosed with the letter anything in addition to the letter






24. Includes company name - address - phone number - and email.






25. Refers to planning in advance what to write in a business letter.






26. One way to make the reader do as little work as possible (persuasive)






27. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






28. When you are discussing invoice - invoice is a bill






29. Everday letters making a claim that something was incorrect. (error in an order)






30. The 'hello' after your salutation - use open or mixed punctuation






31. Email and text messaging.






32. Use this rule when responding to emails in anger.






33. Number of spaces between the letterhead and date.






34. Number of spaces between the complimentary closing and the sender's typed name. (#2)






35. Dear Mr. or Mrs.:






36. The new way to correspond. Formatted similar to a memo.






37. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






38. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






39. Attention getting opening statements - factual statements - request - and action.






40. This part of an email must be descriptive.






41. Refers to the importance of sounding postive when writing a business letter.






42. The way a letter is handeled






43. Only used when we don't know the recipients name






44. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






45. Recipients name and address






46. Number of spaces between the date and inside address.






47. Direct opening - necessary details - and goodwill ending.






48. Routine request - transmittal - acknowledgement - claim.






49. When writing a bad news letter - always leave an opportunity for future....






50. Usually contains contact information and a final statement of appreciation.






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