Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The date the letter is written






2. Usually contains contact information and a final statement of appreciation.






3. Colon is placed after the salutation and a comma after the compimentary close






4. Includes company name - address - phone number - and email.






5. All ines begin at the left margin






6. Everday letters making a claim that something was incorrect. (error in an order)






7. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






8. Everyday letters that identify what is being sent. (cover letter)






9. When something else is enclosed with the letter anything in addition to the letter






10. Number of spaces between the date and inside address.






11. Sincerely -






12. Title of the person who wrote the letter






13. Tells you what the letter is going to be about






14. A downfall to email and electronic communication: Addresses must be...






15. Refers to planning in advance what to write in a business letter.






16. This part of an email must be descriptive.






17. When you are discussing invoice - invoice is a bill






18. Routine request - transmittal - acknowledgement - claim.






19. Receiver's Address






20. One way to make it easier for the reader to say yes to a request. (persuasive)






21. Number of spaces between the inside address and salutation.






22. When writing a bad news letter - always leave an opportunity for future....






23. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






24. Attention getting opening statements - factual statements - request - and action.






25. The very last thing - avoid if at all possible - a short last minute message






26. No punctuation marks are used after the salutation and the complientary close






27. Written communication.






28. When writing persuasive letters - you are able to show more...






29. Email messages written discussing one topic.






30. Used either open or mixed punctuation the 'good-bye'






31. Use this rule when responding to emails in anger.






32. An inhouse letter.






33. Direct opening - necessary details - and goodwill ending.






34. The new way to correspond. Formatted similar to a memo.






35. Number of spaces between the paragraphs in the body. (#2)






36. The way a letter is handeled






37. The 'hello' after your salutation - use open or mixed punctuation






38. Number of spaces between the complimentary closing and the sender's typed name. (#2)






39. Dear Mr. or Mrs.:






40. Only used when we don't know the recipients name






41. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






42. Refers to writing a business letter that is reader oriented.


43. Everday letters that acknowledge receipt of something.






44. One way to make the reader do as little work as possible (persuasive)






45. Refers to the importance of sounding postive when writing a business letter.






46. Email and text messaging.






47. Initials of the typist if they are not the author of the letter






48. Everyday letters that are a part of the normal course of business. (please send a catalog)






49. Informs the reader that a copy has been sent to someone else






50. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.