Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The way a letter is handeled






2. Direct opening - necessary details - and goodwill ending.






3. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






4. Routine request - transmittal - acknowledgement - claim.






5. An inhouse letter.






6. One way to make the reader do as little work as possible (persuasive)






7. Use this rule when responding to emails in anger.






8. Email messages written discussing one topic.






9. Announcing work policies - delegating responsibilities - and reporting results.






10. Written communication.






11. When something else is enclosed with the letter anything in addition to the letter






12. A downfall to email and electronic communication: Addresses must be...






13. Recipients name and address






14. This part of an email must be descriptive.






15. Number of spaces between the complimentary closing and the sender's typed name. (#2)






16. Refers to the importance of sounding postive when writing a business letter.






17. Number of spaces between the letterhead and date.






18. Refers to writing a business letter that is reader oriented.


19. Everday letters that acknowledge receipt of something.






20. Number of spaces between the inside address and salutation.






21. Email and text messaging.






22. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






23. Informs the reader that a copy has been sent to someone else






24. Number of spaces between the date and inside address.






25. Sincerely -






26. Number of spaces between the paragraphs in the body. (#2)






27. The very last thing - avoid if at all possible - a short last minute message






28. All ines begin at the left margin






29. No punctuation marks are used after the salutation and the complientary close






30. The new way to correspond. Formatted similar to a memo.






31. Used either open or mixed punctuation the 'good-bye'






32. One way to make it easier for the reader to say yes to a request. (persuasive)






33. Tells you what the letter is going to be about






34. When writing persuasive letters - you are able to show more...






35. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






36. Everyday letters that are a part of the normal course of business. (please send a catalog)






37. Everyday letters that identify what is being sent. (cover letter)






38. Attention getting opening statements - factual statements - request - and action.






39. The date the letter is written






40. Title of the person who wrote the letter






41. Only used when we don't know the recipients name






42. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






43. Usually contains contact information and a final statement of appreciation.






44. Refers to planning in advance what to write in a business letter.






45. Everday letters making a claim that something was incorrect. (error in an order)






46. When you are discussing invoice - invoice is a bill






47. Includes company name - address - phone number - and email.






48. Colon is placed after the salutation and a comma after the compimentary close






49. Initials of the typist if they are not the author of the letter






50. Receiver's Address