Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Dear Mr. or Mrs.:






2. Number of spaces between the complimentary closing and the sender's typed name. (#2)






3. Email messages written discussing one topic.






4. Everday letters that acknowledge receipt of something.






5. When writing a bad news letter - always leave an opportunity for future....






6. Everyday letters that are a part of the normal course of business. (please send a catalog)






7. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






8. This part of an email must be descriptive.






9. Number of spaces between the inside address and salutation.






10. Attention getting opening statements - factual statements - request - and action.






11. One way to make it easier for the reader to say yes to a request. (persuasive)






12. Refers to the importance of sounding postive when writing a business letter.






13. When you are discussing invoice - invoice is a bill






14. Everyday letters that identify what is being sent. (cover letter)






15. Recipients name and address






16. The way a letter is handeled






17. Refers to writing a business letter that is reader oriented.


18. No punctuation marks are used after the salutation and the complientary close






19. Used either open or mixed punctuation the 'good-bye'






20. Title of the person who wrote the letter






21. The very last thing - avoid if at all possible - a short last minute message






22. One way to make the reader do as little work as possible (persuasive)






23. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






24. Announcing work policies - delegating responsibilities - and reporting results.






25. Tells you what the letter is going to be about






26. A downfall to email and electronic communication: Addresses must be...






27. Routine request - transmittal - acknowledgement - claim.






28. Includes company name - address - phone number - and email.






29. Everday letters making a claim that something was incorrect. (error in an order)






30. All ines begin at the left margin






31. Colon is placed after the salutation and a comma after the compimentary close






32. The new way to correspond. Formatted similar to a memo.






33. When something else is enclosed with the letter anything in addition to the letter






34. Usually contains contact information and a final statement of appreciation.






35. When writing persuasive letters - you are able to show more...






36. Email and text messaging.






37. Written communication.






38. Only used when we don't know the recipients name






39. The 'hello' after your salutation - use open or mixed punctuation






40. Number of spaces between the paragraphs in the body. (#2)






41. Use this rule when responding to emails in anger.






42. Initials of the typist if they are not the author of the letter






43. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






44. Number of spaces between the date and inside address.






45. The date the letter is written






46. Sincerely -






47. Informs the reader that a copy has been sent to someone else






48. Direct opening - necessary details - and goodwill ending.






49. An inhouse letter.






50. Number of spaces between the letterhead and date.