Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Only used when we don't know the recipients name






2. Email and text messaging.






3. Informs the reader that a copy has been sent to someone else






4. Sincerely -






5. Recipients name and address






6. The new way to correspond. Formatted similar to a memo.






7. Number of spaces between the letterhead and date.






8. Attention getting opening statements - factual statements - request - and action.






9. An inhouse letter.






10. Initials of the typist if they are not the author of the letter






11. Everday letters that acknowledge receipt of something.






12. Used either open or mixed punctuation the 'good-bye'






13. Use this rule when responding to emails in anger.






14. When writing persuasive letters - you are able to show more...






15. Routine request - transmittal - acknowledgement - claim.






16. Announcing work policies - delegating responsibilities - and reporting results.






17. Everyday letters that are a part of the normal course of business. (please send a catalog)






18. Refers to the importance of sounding postive when writing a business letter.






19. The way a letter is handeled






20. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






21. Receiver's Address






22. A downfall to email and electronic communication: Addresses must be...






23. When you are discussing invoice - invoice is a bill






24. All ines begin at the left margin






25. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






26. Everyday letters that identify what is being sent. (cover letter)






27. The date the letter is written






28. Includes company name - address - phone number - and email.






29. Written communication.






30. When something else is enclosed with the letter anything in addition to the letter






31. One way to make the reader do as little work as possible (persuasive)






32. No punctuation marks are used after the salutation and the complientary close






33. Everday letters making a claim that something was incorrect. (error in an order)






34. When writing a bad news letter - always leave an opportunity for future....






35. Colon is placed after the salutation and a comma after the compimentary close






36. Number of spaces between the paragraphs in the body. (#2)






37. Tells you what the letter is going to be about






38. One way to make it easier for the reader to say yes to a request. (persuasive)






39. The very last thing - avoid if at all possible - a short last minute message






40. Number of spaces between the inside address and salutation.






41. Direct opening - necessary details - and goodwill ending.






42. Title of the person who wrote the letter






43. This part of an email must be descriptive.






44. Refers to planning in advance what to write in a business letter.






45. Dear Mr. or Mrs.:






46. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






47. Usually contains contact information and a final statement of appreciation.






48. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






49. Email messages written discussing one topic.






50. Number of spaces between the complimentary closing and the sender's typed name. (#2)