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Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Routine request - transmittal - acknowledgement - claim.






2. Receiver's Address






3. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






4. Email messages written discussing one topic.






5. Colon is placed after the salutation and a comma after the compimentary close






6. Informs the reader that a copy has been sent to someone else






7. Number of spaces between the paragraphs in the body. (#2)






8. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






9. No punctuation marks are used after the salutation and the complientary close






10. Title of the person who wrote the letter






11. Everday letters that acknowledge receipt of something.






12. Recipients name and address






13. The very last thing - avoid if at all possible - a short last minute message






14. When writing a bad news letter - always leave an opportunity for future....






15. All ines begin at the left margin






16. A downfall to email and electronic communication: Addresses must be...






17. Written communication.






18. Email and text messaging.






19. Usually contains contact information and a final statement of appreciation.






20. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






21. Number of spaces between the complimentary closing and the sender's typed name. (#2)






22. Number of spaces between the date and inside address.






23. Everyday letters that identify what is being sent. (cover letter)






24. One way to make it easier for the reader to say yes to a request. (persuasive)






25. Direct opening - necessary details - and goodwill ending.






26. Everday letters making a claim that something was incorrect. (error in an order)






27. The way a letter is handeled






28. Tells you what the letter is going to be about






29. When writing persuasive letters - you are able to show more...






30. Includes company name - address - phone number - and email.






31. Announcing work policies - delegating responsibilities - and reporting results.






32. Attention getting opening statements - factual statements - request - and action.






33. Refers to the importance of sounding postive when writing a business letter.






34. Used either open or mixed punctuation the 'good-bye'






35. Number of spaces between the inside address and salutation.






36. Use this rule when responding to emails in anger.






37. Refers to planning in advance what to write in a business letter.






38. Everyday letters that are a part of the normal course of business. (please send a catalog)






39. When something else is enclosed with the letter anything in addition to the letter






40. One way to make the reader do as little work as possible (persuasive)






41. An inhouse letter.






42. When you are discussing invoice - invoice is a bill






43. Sincerely -






44. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






45. Initials of the typist if they are not the author of the letter






46. The new way to correspond. Formatted similar to a memo.






47. The 'hello' after your salutation - use open or mixed punctuation






48. This part of an email must be descriptive.






49. Number of spaces between the letterhead and date.






50. Dear Mr. or Mrs.:







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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