Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






2. One way to make the reader do as little work as possible (persuasive)






3. Everday letters making a claim that something was incorrect. (error in an order)






4. Direct opening - necessary details - and goodwill ending.






5. This part of an email must be descriptive.






6. When something else is enclosed with the letter anything in addition to the letter






7. The date the letter is written






8. Colon is placed after the salutation and a comma after the compimentary close






9. The way a letter is handeled






10. Sincerely -






11. Dear Mr. or Mrs.:






12. Refers to planning in advance what to write in a business letter.






13. Attention getting opening statements - factual statements - request - and action.






14. Number of spaces between the paragraphs in the body. (#2)






15. When writing persuasive letters - you are able to show more...






16. When writing a bad news letter - always leave an opportunity for future....






17. Usually contains contact information and a final statement of appreciation.






18. Initials of the typist if they are not the author of the letter






19. Informs the reader that a copy has been sent to someone else






20. Number of spaces between the complimentary closing and the sender's typed name. (#2)






21. Everday letters that acknowledge receipt of something.






22. When you are discussing invoice - invoice is a bill






23. Written communication.






24. An inhouse letter.






25. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






26. No punctuation marks are used after the salutation and the complientary close






27. Refers to writing a business letter that is reader oriented.


28. Use this rule when responding to emails in anger.






29. One way to make it easier for the reader to say yes to a request. (persuasive)






30. Receiver's Address






31. A downfall to email and electronic communication: Addresses must be...






32. Tells you what the letter is going to be about






33. Number of spaces between the letterhead and date.






34. All ines begin at the left margin






35. Number of spaces between the inside address and salutation.






36. The very last thing - avoid if at all possible - a short last minute message






37. Everyday letters that identify what is being sent. (cover letter)






38. Email messages written discussing one topic.






39. Used either open or mixed punctuation the 'good-bye'






40. Number of spaces between the date and inside address.






41. Everyday letters that are a part of the normal course of business. (please send a catalog)






42. The new way to correspond. Formatted similar to a memo.






43. Routine request - transmittal - acknowledgement - claim.






44. Includes company name - address - phone number - and email.






45. Recipients name and address






46. The 'hello' after your salutation - use open or mixed punctuation






47. Announcing work policies - delegating responsibilities - and reporting results.






48. Only used when we don't know the recipients name






49. Email and text messaging.






50. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.