Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everday letters making a claim that something was incorrect. (error in an order)






2. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






3. A downfall to email and electronic communication: Addresses must be...






4. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






5. The date the letter is written






6. The way a letter is handeled






7. Number of spaces between the complimentary closing and the sender's typed name. (#2)






8. Direct opening - necessary details - and goodwill ending.






9. Number of spaces between the paragraphs in the body. (#2)






10. Refers to the importance of sounding postive when writing a business letter.






11. Dear Mr. or Mrs.:






12. All ines begin at the left margin






13. This part of an email must be descriptive.






14. When you are discussing invoice - invoice is a bill






15. Refers to planning in advance what to write in a business letter.






16. Number of spaces between the inside address and salutation.






17. Includes company name - address - phone number - and email.






18. Title of the person who wrote the letter






19. An inhouse letter.






20. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






21. Attention getting opening statements - factual statements - request - and action.






22. The 'hello' after your salutation - use open or mixed punctuation






23. Number of spaces between the date and inside address.






24. One way to make the reader do as little work as possible (persuasive)






25. Tells you what the letter is going to be about






26. One way to make it easier for the reader to say yes to a request. (persuasive)






27. Everday letters that acknowledge receipt of something.






28. Colon is placed after the salutation and a comma after the compimentary close






29. Use this rule when responding to emails in anger.






30. Usually contains contact information and a final statement of appreciation.






31. Written communication.






32. Receiver's Address






33. When writing persuasive letters - you are able to show more...






34. Routine request - transmittal - acknowledgement - claim.






35. The new way to correspond. Formatted similar to a memo.






36. Sincerely -






37. When writing a bad news letter - always leave an opportunity for future....






38. When something else is enclosed with the letter anything in addition to the letter






39. No punctuation marks are used after the salutation and the complientary close






40. Everyday letters that identify what is being sent. (cover letter)






41. Email and text messaging.






42. Everyday letters that are a part of the normal course of business. (please send a catalog)






43. Informs the reader that a copy has been sent to someone else






44. Only used when we don't know the recipients name






45. Email messages written discussing one topic.






46. The very last thing - avoid if at all possible - a short last minute message






47. Used either open or mixed punctuation the 'good-bye'






48. Number of spaces between the letterhead and date.






49. Recipients name and address






50. Initials of the typist if they are not the author of the letter