SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Complimentary Closing
courtesy copy
Tone
Claim
2. One way to make the reader do as little work as possible (persuasive)
complimentary close
Include an Envelope
Body of an Everyday Letter
reference initials
3. Everday letters making a claim that something was incorrect. (error in an order)
Claim
Give Options
3-4 (#2)
Correspondence
4. Direct opening - necessary details - and goodwill ending.
Business
Body of an Everyday Letter
3
Give Options
5. This part of an email must be descriptive.
Subject
mailing notation
Email
3
6. When something else is enclosed with the letter anything in addition to the letter
Goodwill Ending
3
salutation
enclosures
7. The date the letter is written
block format
1
date
Subject
8. Colon is placed after the salutation and a comma after the compimentary close
mixed punctuation
mailing notation
Inside Address
Body of a Persuasive Letter
9. The way a letter is handeled
mailing notation
Letterhead
Acknowledgement
ATTN:
10. Sincerely -
mailing notation
Subject
Complimentary Closing
3-4
11. Dear Mr. or Mrs.:
Goodwill Ending
1
Salutation
Include an Envelope
12. Refers to planning in advance what to write in a business letter.
Claim
RE:
Organization
Routine Request
13. Attention getting opening statements - factual statements - request - and action.
Routine Request
24 Hour Rule
Memorandum
Body of a Persuasive Letter
14. Number of spaces between the paragraphs in the body. (#2)
Outlook
RE:
Types of Everyday Letters
1 (#2)
15. When writing persuasive letters - you are able to show more...
Subject
Personality
authors title
Electronic Communication
16. When writing a bad news letter - always leave an opportunity for future....
3-4 (#2)
Business
Letterhead
RE:
17. Usually contains contact information and a final statement of appreciation.
3-4
date
Goodwill Ending
block format
18. Initials of the typist if they are not the author of the letter
Salutation
reference initials
Precise
address
19. Informs the reader that a copy has been sent to someone else
Organization
3
courtesy copy
complimentary close
20. Number of spaces between the complimentary closing and the sender's typed name. (#2)
3
Goodwill Ending
3-4 (#2)
modified block
21. Everday letters that acknowledge receipt of something.
Organization
Salutation
date
Acknowledgement
22. When you are discussing invoice - invoice is a bill
1 (#2)
RE:
Include an Envelope
Electronic Communication
23. Written communication.
mailing notation
Goodwill Ending
Correspondence
Acknowledgement
24. An inhouse letter.
24 Hour Rule
Give Options
Memorandum
Body of a Persuasive Letter
25. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
Business
modified block
Goodwill Ending
Tone
26. No punctuation marks are used after the salutation and the complientary close
open punctuation
Correspondence
Personality
subject
27. Refers to writing a business letter that is reader oriented.
28. Use this rule when responding to emails in anger.
modified block
Letterhead
3-4
24 Hour Rule
29. One way to make it easier for the reader to say yes to a request. (persuasive)
Body of a Persuasive Letter
Complimentary Closing
3
Give Options
30. Receiver's Address
Inside Address
The 'You' Approach
mailing notation
3
31. A downfall to email and electronic communication: Addresses must be...
open punctuation
Personality
mailing notation
Precise
32. Tells you what the letter is going to be about
subject
Routine Request
Precise
The 'You' Approach
33. Number of spaces between the letterhead and date.
Salutation
Single Subject Emails
Electronic Communication
3
34. All ines begin at the left margin
block format
3-4
subject
Body of a Persuasive Letter
35. Number of spaces between the inside address and salutation.
body
3-4
1
3
36. The very last thing - avoid if at all possible - a short last minute message
Letterhead
post script
Precise
Organization
37. Everyday letters that identify what is being sent. (cover letter)
Transmittal
authors title
reference initials
enclosures
38. Email messages written discussing one topic.
Types of Everyday Letters
Claim
Letterhead
Single Subject Emails
39. Used either open or mixed punctuation the 'good-bye'
complimentary close
3
mailing notation
24 Hour Rule
40. Number of spaces between the date and inside address.
mixed punctuation
24 Hour Rule
3-4
Email
41. Everyday letters that are a part of the normal course of business. (please send a catalog)
Memorandum
Single Subject Emails
3-4 (#2)
Routine Request
42. The new way to correspond. Formatted similar to a memo.
Organization
Email
Tone
3-4
43. Routine request - transmittal - acknowledgement - claim.
Goodwill Ending
Types of Everyday Letters
Tone
3-4
44. Includes company name - address - phone number - and email.
1
complimentary close
enclosures
Letterhead
45. Recipients name and address
body
subject
address
Single Subject Emails
46. The 'hello' after your salutation - use open or mixed punctuation
salutation
1
Letterhead
Give Options
47. Announcing work policies - delegating responsibilities - and reporting results.
Tone
subject
24 Hour Rule
Uses for Memos
48. Only used when we don't know the recipients name
authors title
The 'You' Approach
1 (#2)
ATTN:
49. Email and text messaging.
1 (#2)
Complimentary Closing
Electronic Communication
Outlook
50. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
enclosures
Types of Everyday Letters
Body of a Bad News Letter
Give Options