Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The 'hello' after your salutation - use open or mixed punctuation






2. Number of spaces between the inside address and salutation.






3. No punctuation marks are used after the salutation and the complientary close






4. Recipients name and address






5. Everday letters making a claim that something was incorrect. (error in an order)






6. An inhouse letter.






7. One way to make it easier for the reader to say yes to a request. (persuasive)






8. Includes company name - address - phone number - and email.






9. Attention getting opening statements - factual statements - request - and action.






10. Number of spaces between the date and inside address.






11. Usually contains contact information and a final statement of appreciation.






12. Everyday letters that identify what is being sent. (cover letter)






13. Only used when we don't know the recipients name






14. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






15. A downfall to email and electronic communication: Addresses must be...






16. Tells you what the letter is going to be about






17. The new way to correspond. Formatted similar to a memo.






18. Everday letters that acknowledge receipt of something.






19. Direct opening - necessary details - and goodwill ending.






20. Number of spaces between the letterhead and date.






21. Receiver's Address






22. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






23. When you are discussing invoice - invoice is a bill






24. When something else is enclosed with the letter anything in addition to the letter






25. Initials of the typist if they are not the author of the letter






26. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






27. Email messages written discussing one topic.






28. All ines begin at the left margin






29. Announcing work policies - delegating responsibilities - and reporting results.






30. Routine request - transmittal - acknowledgement - claim.






31. Colon is placed after the salutation and a comma after the compimentary close






32. When writing a bad news letter - always leave an opportunity for future....






33. Dear Mr. or Mrs.:






34. Number of spaces between the paragraphs in the body. (#2)






35. Everyday letters that are a part of the normal course of business. (please send a catalog)






36. Used either open or mixed punctuation the 'good-bye'






37. Title of the person who wrote the letter






38. The date the letter is written






39. The way a letter is handeled






40. The very last thing - avoid if at all possible - a short last minute message






41. Refers to planning in advance what to write in a business letter.






42. Sincerely -






43. One way to make the reader do as little work as possible (persuasive)






44. Informs the reader that a copy has been sent to someone else






45. Refers to the importance of sounding postive when writing a business letter.






46. Refers to writing a business letter that is reader oriented.

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47. This part of an email must be descriptive.






48. Number of spaces between the complimentary closing and the sender's typed name. (#2)






49. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






50. Email and text messaging.