Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the complimentary closing and the sender's typed name. (#2)






2. Refers to planning in advance what to write in a business letter.






3. Everyday letters that are a part of the normal course of business. (please send a catalog)






4. Only used when we don't know the recipients name






5. The way a letter is handeled






6. When writing a bad news letter - always leave an opportunity for future....






7. Everday letters that acknowledge receipt of something.






8. Receiver's Address






9. Attention getting opening statements - factual statements - request - and action.






10. Includes company name - address - phone number - and email.






11. The new way to correspond. Formatted similar to a memo.






12. When something else is enclosed with the letter anything in addition to the letter






13. Dear Mr. or Mrs.:






14. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






15. This part of an email must be descriptive.






16. Number of spaces between the paragraphs in the body. (#2)






17. Email and text messaging.






18. Routine request - transmittal - acknowledgement - claim.






19. Number of spaces between the date and inside address.






20. Everday letters making a claim that something was incorrect. (error in an order)






21. Written communication.






22. All ines begin at the left margin






23. No punctuation marks are used after the salutation and the complientary close






24. One way to make it easier for the reader to say yes to a request. (persuasive)






25. Title of the person who wrote the letter






26. Number of spaces between the inside address and salutation.






27. When you are discussing invoice - invoice is a bill






28. Email messages written discussing one topic.






29. Usually contains contact information and a final statement of appreciation.






30. One way to make the reader do as little work as possible (persuasive)






31. Initials of the typist if they are not the author of the letter






32. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






33. Direct opening - necessary details - and goodwill ending.






34. The very last thing - avoid if at all possible - a short last minute message






35. When writing persuasive letters - you are able to show more...






36. Announcing work policies - delegating responsibilities - and reporting results.






37. Tells you what the letter is going to be about






38. Colon is placed after the salutation and a comma after the compimentary close






39. Sincerely -






40. Use this rule when responding to emails in anger.






41. Informs the reader that a copy has been sent to someone else






42. Refers to writing a business letter that is reader oriented.

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43. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






44. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






45. The 'hello' after your salutation - use open or mixed punctuation






46. A downfall to email and electronic communication: Addresses must be...






47. Number of spaces between the letterhead and date.






48. The date the letter is written






49. Everyday letters that identify what is being sent. (cover letter)






50. Refers to the importance of sounding postive when writing a business letter.







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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