Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Usually contains contact information and a final statement of appreciation.






2. Refers to writing a business letter that is reader oriented.


3. All ines begin at the left margin






4. One way to make it easier for the reader to say yes to a request. (persuasive)






5. Number of spaces between the inside address and salutation.






6. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






7. The new way to correspond. Formatted similar to a memo.






8. Colon is placed after the salutation and a comma after the compimentary close






9. A downfall to email and electronic communication: Addresses must be...






10. The very last thing - avoid if at all possible - a short last minute message






11. One way to make the reader do as little work as possible (persuasive)






12. Refers to planning in advance what to write in a business letter.






13. Written communication.






14. This part of an email must be descriptive.






15. Used either open or mixed punctuation the 'good-bye'






16. Informs the reader that a copy has been sent to someone else






17. The date the letter is written






18. Title of the person who wrote the letter






19. Everyday letters that identify what is being sent. (cover letter)






20. When something else is enclosed with the letter anything in addition to the letter






21. Everyday letters that are a part of the normal course of business. (please send a catalog)






22. Number of spaces between the paragraphs in the body. (#2)






23. Refers to the importance of sounding postive when writing a business letter.






24. The 'hello' after your salutation - use open or mixed punctuation






25. When writing persuasive letters - you are able to show more...






26. Email messages written discussing one topic.






27. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






28. Includes company name - address - phone number - and email.






29. Direct opening - necessary details - and goodwill ending.






30. Receiver's Address






31. Use this rule when responding to emails in anger.






32. No punctuation marks are used after the salutation and the complientary close






33. Announcing work policies - delegating responsibilities - and reporting results.






34. Number of spaces between the complimentary closing and the sender's typed name. (#2)






35. Email and text messaging.






36. Everday letters that acknowledge receipt of something.






37. Routine request - transmittal - acknowledgement - claim.






38. Dear Mr. or Mrs.:






39. When you are discussing invoice - invoice is a bill






40. Number of spaces between the date and inside address.






41. When writing a bad news letter - always leave an opportunity for future....






42. Only used when we don't know the recipients name






43. Recipients name and address






44. An inhouse letter.






45. Attention getting opening statements - factual statements - request - and action.






46. Tells you what the letter is going to be about






47. Number of spaces between the letterhead and date.






48. Initials of the typist if they are not the author of the letter






49. Everday letters making a claim that something was incorrect. (error in an order)






50. Sincerely -