Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Only used when we don't know the recipients name






2. Title of the person who wrote the letter






3. The 'hello' after your salutation - use open or mixed punctuation






4. The date the letter is written






5. Direct opening - necessary details - and goodwill ending.






6. Usually contains contact information and a final statement of appreciation.






7. Initials of the typist if they are not the author of the letter






8. No punctuation marks are used after the salutation and the complientary close






9. When writing a bad news letter - always leave an opportunity for future....






10. Everyday letters that are a part of the normal course of business. (please send a catalog)






11. Informs the reader that a copy has been sent to someone else






12. When you are discussing invoice - invoice is a bill






13. Dear Mr. or Mrs.:






14. Written communication.






15. An inhouse letter.






16. Colon is placed after the salutation and a comma after the compimentary close






17. The new way to correspond. Formatted similar to a memo.






18. Number of spaces between the letterhead and date.






19. Receiver's Address






20. Used either open or mixed punctuation the 'good-bye'






21. Everday letters making a claim that something was incorrect. (error in an order)






22. Number of spaces between the complimentary closing and the sender's typed name. (#2)






23. Refers to writing a business letter that is reader oriented.


24. Refers to the importance of sounding postive when writing a business letter.






25. Email messages written discussing one topic.






26. Tells you what the letter is going to be about






27. Number of spaces between the inside address and salutation.






28. Announcing work policies - delegating responsibilities - and reporting results.






29. Everyday letters that identify what is being sent. (cover letter)






30. A downfall to email and electronic communication: Addresses must be...






31. The way a letter is handeled






32. When something else is enclosed with the letter anything in addition to the letter






33. Number of spaces between the paragraphs in the body. (#2)






34. Email and text messaging.






35. Sincerely -






36. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






37. Attention getting opening statements - factual statements - request - and action.






38. Routine request - transmittal - acknowledgement - claim.






39. The very last thing - avoid if at all possible - a short last minute message






40. All ines begin at the left margin






41. Refers to planning in advance what to write in a business letter.






42. One way to make the reader do as little work as possible (persuasive)






43. Everday letters that acknowledge receipt of something.






44. Use this rule when responding to emails in anger.






45. This part of an email must be descriptive.






46. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






47. When writing persuasive letters - you are able to show more...






48. One way to make it easier for the reader to say yes to a request. (persuasive)






49. Number of spaces between the date and inside address.






50. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.