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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A downfall to email and electronic communication: Addresses must be...
Transmittal
Precise
block format
3-4 (#2)
2. One way to make it easier for the reader to say yes to a request. (persuasive)
1 (#2)
modified block
Single Subject Emails
Give Options
3. Title of the person who wrote the letter
Body of a Persuasive Letter
Inside Address
authors title
1
4. Announcing work policies - delegating responsibilities - and reporting results.
Organization
post script
Uses for Memos
Complimentary Closing
5. Tells you what the letter is going to be about
The 'You' Approach
subject
1
Electronic Communication
6. Direct opening - necessary details - and goodwill ending.
3
Electronic Communication
Body of an Everyday Letter
Complimentary Closing
7. Refers to writing a business letter that is reader oriented.
8. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
body
Tone
Body of an Everyday Letter
Organization
9. No punctuation marks are used after the salutation and the complientary close
enclosures
Acknowledgement
open punctuation
RE:
10. Only used when we don't know the recipients name
ATTN:
salutation
mailing notation
24 Hour Rule
11. When writing persuasive letters - you are able to show more...
ATTN:
Personality
Outlook
Acknowledgement
12. Initials of the typist if they are not the author of the letter
3-4 (#2)
salutation
Inside Address
reference initials
13. Number of spaces between the complimentary closing and the sender's typed name. (#2)
block format
The 'You' Approach
3-4 (#2)
open punctuation
14. All ines begin at the left margin
24 Hour Rule
mixed punctuation
block format
Include an Envelope
15. Email messages written discussing one topic.
Precise
Complimentary Closing
Single Subject Emails
enclosures
16. Colon is placed after the salutation and a comma after the compimentary close
mixed punctuation
3-4
24 Hour Rule
Inside Address
17. Dear Mr. or Mrs.:
1 (#2)
Salutation
3-4
Organization
18. Number of spaces between the inside address and salutation.
1
date
Routine Request
Acknowledgement
19. The new way to correspond. Formatted similar to a memo.
Email
Outlook
Subject
Give Options
20. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Body of a Bad News Letter
Include an Envelope
RE:
Transmittal
21. Everday letters making a claim that something was incorrect. (error in an order)
Uses for Memos
Claim
3-4 (#2)
1
22. Attention getting opening statements - factual statements - request - and action.
ATTN:
authors title
Body of a Persuasive Letter
block format
23. Use this rule when responding to emails in anger.
Salutation
Include an Envelope
24 Hour Rule
Personality
24. Sincerely -
Complimentary Closing
Tone
1 (#2)
Organization
25. Written communication.
Salutation
Correspondence
3-4 (#2)
Body of an Everyday Letter
26. Refers to planning in advance what to write in a business letter.
Organization
Give Options
reference initials
Claim
27. Recipients name and address
Outlook
Letterhead
Complimentary Closing
address
28. The 'hello' after your salutation - use open or mixed punctuation
post script
salutation
Body of a Bad News Letter
body
29. One way to make the reader do as little work as possible (persuasive)
Single Subject Emails
1 (#2)
Include an Envelope
salutation
30. The very last thing - avoid if at all possible - a short last minute message
modified block
body
ATTN:
post script
31. When you are discussing invoice - invoice is a bill
date
courtesy copy
Routine Request
RE:
32. This part of an email must be descriptive.
authors title
The 'You' Approach
Subject
modified block
33. Number of spaces between the paragraphs in the body. (#2)
1 (#2)
Email
body
courtesy copy
34. An inhouse letter.
Uses for Memos
3-4 (#2)
Memorandum
Acknowledgement
35. Usually contains contact information and a final statement of appreciation.
courtesy copy
Letterhead
ATTN:
Goodwill Ending
36. Used either open or mixed punctuation the 'good-bye'
Salutation
complimentary close
Body of an Everyday Letter
block format
37. Refers to the importance of sounding postive when writing a business letter.
1
Subject
Outlook
Transmittal
38. Includes company name - address - phone number - and email.
Body of a Persuasive Letter
Complimentary Closing
Letterhead
complimentary close
39. Receiver's Address
Tone
RE:
Types of Everyday Letters
Inside Address
40. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
reference initials
Correspondence
Routine Request
modified block
41. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
RE:
Business
modified block
body
42. Number of spaces between the letterhead and date.
post script
reference initials
3
Give Options
43. When writing a bad news letter - always leave an opportunity for future....
Business
Goodwill Ending
Personality
Complimentary Closing
44. Everday letters that acknowledge receipt of something.
enclosures
Routine Request
Acknowledgement
open punctuation
45. Informs the reader that a copy has been sent to someone else
Goodwill Ending
courtesy copy
Give Options
complimentary close
46. The way a letter is handeled
mailing notation
Claim
courtesy copy
Transmittal
47. When something else is enclosed with the letter anything in addition to the letter
enclosures
body
Routine Request
The 'You' Approach
48. The date the letter is written
courtesy copy
date
mixed punctuation
RE:
49. Number of spaces between the date and inside address.
Personality
Salutation
block format
3-4
50. Email and text messaging.
subject
Letterhead
Acknowledgement
Electronic Communication