Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everyday letters that are a part of the normal course of business. (please send a catalog)






2. Everday letters making a claim that something was incorrect. (error in an order)






3. Tells you what the letter is going to be about






4. When you are discussing invoice - invoice is a bill






5. No punctuation marks are used after the salutation and the complientary close






6. Refers to planning in advance what to write in a business letter.






7. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






8. Email messages written discussing one topic.






9. The way a letter is handeled






10. Refers to writing a business letter that is reader oriented.


11. The 'hello' after your salutation - use open or mixed punctuation






12. Routine request - transmittal - acknowledgement - claim.






13. The new way to correspond. Formatted similar to a memo.






14. The date the letter is written






15. Number of spaces between the complimentary closing and the sender's typed name. (#2)






16. The very last thing - avoid if at all possible - a short last minute message






17. Attention getting opening statements - factual statements - request - and action.






18. One way to make the reader do as little work as possible (persuasive)






19. Used either open or mixed punctuation the 'good-bye'






20. Colon is placed after the salutation and a comma after the compimentary close






21. When writing persuasive letters - you are able to show more...






22. Title of the person who wrote the letter






23. When writing a bad news letter - always leave an opportunity for future....






24. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






25. Announcing work policies - delegating responsibilities - and reporting results.






26. Number of spaces between the inside address and salutation.






27. Includes company name - address - phone number - and email.






28. Sincerely -






29. A downfall to email and electronic communication: Addresses must be...






30. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






31. Refers to the importance of sounding postive when writing a business letter.






32. This part of an email must be descriptive.






33. Receiver's Address






34. One way to make it easier for the reader to say yes to a request. (persuasive)






35. Everday letters that acknowledge receipt of something.






36. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






37. Written communication.






38. Number of spaces between the paragraphs in the body. (#2)






39. Direct opening - necessary details - and goodwill ending.






40. Informs the reader that a copy has been sent to someone else






41. Initials of the typist if they are not the author of the letter






42. Everyday letters that identify what is being sent. (cover letter)






43. Use this rule when responding to emails in anger.






44. When something else is enclosed with the letter anything in addition to the letter






45. Recipients name and address






46. Number of spaces between the date and inside address.






47. Dear Mr. or Mrs.:






48. All ines begin at the left margin






49. Number of spaces between the letterhead and date.






50. An inhouse letter.