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Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. One way to make it easier for the reader to say yes to a request. (persuasive)






2. Routine request - transmittal - acknowledgement - claim.






3. A downfall to email and electronic communication: Addresses must be...






4. Used either open or mixed punctuation the 'good-bye'






5. Number of spaces between the letterhead and date.






6. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






7. Number of spaces between the paragraphs in the body. (#2)






8. Initials of the typist if they are not the author of the letter






9. Receiver's Address






10. Everday letters that acknowledge receipt of something.






11. Includes company name - address - phone number - and email.






12. When writing persuasive letters - you are able to show more...






13. The way a letter is handeled






14. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






15. Usually contains contact information and a final statement of appreciation.






16. Informs the reader that a copy has been sent to someone else






17. Attention getting opening statements - factual statements - request - and action.






18. Everday letters making a claim that something was incorrect. (error in an order)






19. Direct opening - necessary details - and goodwill ending.






20. Only used when we don't know the recipients name






21. Sincerely -






22. When writing a bad news letter - always leave an opportunity for future....






23. Recipients name and address






24. Number of spaces between the date and inside address.






25. The date the letter is written






26. No punctuation marks are used after the salutation and the complientary close






27. This part of an email must be descriptive.






28. Email messages written discussing one topic.






29. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






30. Dear Mr. or Mrs.:






31. An inhouse letter.






32. The new way to correspond. Formatted similar to a memo.






33. When something else is enclosed with the letter anything in addition to the letter






34. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






35. The 'hello' after your salutation - use open or mixed punctuation






36. Everyday letters that are a part of the normal course of business. (please send a catalog)






37. Announcing work policies - delegating responsibilities - and reporting results.






38. All ines begin at the left margin






39. Refers to planning in advance what to write in a business letter.






40. Title of the person who wrote the letter






41. Written communication.






42. One way to make the reader do as little work as possible (persuasive)






43. The very last thing - avoid if at all possible - a short last minute message






44. Number of spaces between the complimentary closing and the sender's typed name. (#2)






45. Everyday letters that identify what is being sent. (cover letter)






46. When you are discussing invoice - invoice is a bill






47. Tells you what the letter is going to be about






48. Number of spaces between the inside address and salutation.






49. Use this rule when responding to emails in anger.






50. Refers to writing a business letter that is reader oriented.


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