Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






2. Everday letters making a claim that something was incorrect. (error in an order)






3. Dear Mr. or Mrs.:






4. Routine request - transmittal - acknowledgement - claim.






5. Number of spaces between the complimentary closing and the sender's typed name. (#2)






6. Usually contains contact information and a final statement of appreciation.






7. Includes company name - address - phone number - and email.






8. Direct opening - necessary details - and goodwill ending.






9. Everyday letters that identify what is being sent. (cover letter)






10. Refers to the importance of sounding postive when writing a business letter.






11. Informs the reader that a copy has been sent to someone else






12. Title of the person who wrote the letter






13. No punctuation marks are used after the salutation and the complientary close






14. The 'hello' after your salutation - use open or mixed punctuation






15. Number of spaces between the letterhead and date.






16. When writing a bad news letter - always leave an opportunity for future....






17. Sincerely -






18. A downfall to email and electronic communication: Addresses must be...






19. An inhouse letter.






20. Refers to planning in advance what to write in a business letter.






21. Written communication.






22. One way to make the reader do as little work as possible (persuasive)






23. Email and text messaging.






24. Everyday letters that are a part of the normal course of business. (please send a catalog)






25. Recipients name and address






26. The new way to correspond. Formatted similar to a memo.






27. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






28. All ines begin at the left margin






29. Email messages written discussing one topic.






30. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






31. One way to make it easier for the reader to say yes to a request. (persuasive)






32. Number of spaces between the paragraphs in the body. (#2)






33. Attention getting opening statements - factual statements - request - and action.






34. The very last thing - avoid if at all possible - a short last minute message






35. Announcing work policies - delegating responsibilities - and reporting results.






36. Colon is placed after the salutation and a comma after the compimentary close






37. Everday letters that acknowledge receipt of something.






38. Initials of the typist if they are not the author of the letter






39. Use this rule when responding to emails in anger.






40. When you are discussing invoice - invoice is a bill






41. The date the letter is written






42. Tells you what the letter is going to be about






43. When writing persuasive letters - you are able to show more...






44. Refers to writing a business letter that is reader oriented.


45. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






46. The way a letter is handeled






47. Receiver's Address






48. Used either open or mixed punctuation the 'good-bye'






49. Number of spaces between the inside address and salutation.






50. When something else is enclosed with the letter anything in addition to the letter