Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. No punctuation marks are used after the salutation and the complientary close






2. An inhouse letter.






3. Title of the person who wrote the letter






4. Refers to writing a business letter that is reader oriented.


5. Used either open or mixed punctuation the 'good-bye'






6. Tells you what the letter is going to be about






7. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






8. A downfall to email and electronic communication: Addresses must be...






9. Everday letters making a claim that something was incorrect. (error in an order)






10. Routine request - transmittal - acknowledgement - claim.






11. Attention getting opening statements - factual statements - request - and action.






12. Colon is placed after the salutation and a comma after the compimentary close






13. Number of spaces between the paragraphs in the body. (#2)






14. When you are discussing invoice - invoice is a bill






15. Sincerely -






16. Dear Mr. or Mrs.:






17. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






18. Includes company name - address - phone number - and email.






19. Only used when we don't know the recipients name






20. This part of an email must be descriptive.






21. Number of spaces between the date and inside address.






22. The way a letter is handeled






23. Use this rule when responding to emails in anger.






24. Recipients name and address






25. When writing a bad news letter - always leave an opportunity for future....






26. The very last thing - avoid if at all possible - a short last minute message






27. When something else is enclosed with the letter anything in addition to the letter






28. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






29. When writing persuasive letters - you are able to show more...






30. Announcing work policies - delegating responsibilities - and reporting results.






31. Direct opening - necessary details - and goodwill ending.






32. All ines begin at the left margin






33. Informs the reader that a copy has been sent to someone else






34. Everyday letters that are a part of the normal course of business. (please send a catalog)






35. One way to make it easier for the reader to say yes to a request. (persuasive)






36. Everday letters that acknowledge receipt of something.






37. The date the letter is written






38. The 'hello' after your salutation - use open or mixed punctuation






39. Number of spaces between the complimentary closing and the sender's typed name. (#2)






40. One way to make the reader do as little work as possible (persuasive)






41. Initials of the typist if they are not the author of the letter






42. Everyday letters that identify what is being sent. (cover letter)






43. Number of spaces between the inside address and salutation.






44. Usually contains contact information and a final statement of appreciation.






45. Email messages written discussing one topic.






46. Email and text messaging.






47. Refers to planning in advance what to write in a business letter.






48. Refers to the importance of sounding postive when writing a business letter.






49. Number of spaces between the letterhead and date.






50. Receiver's Address