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Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tells you what the letter is going to be about






2. Number of spaces between the letterhead and date.






3. Colon is placed after the salutation and a comma after the compimentary close






4. One way to make the reader do as little work as possible (persuasive)






5. The way a letter is handeled






6. Attention getting opening statements - factual statements - request - and action.






7. Written communication.






8. Title of the person who wrote the letter






9. Use this rule when responding to emails in anger.






10. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






11. Number of spaces between the complimentary closing and the sender's typed name. (#2)






12. Email messages written discussing one topic.






13. All ines begin at the left margin






14. When something else is enclosed with the letter anything in addition to the letter






15. Everyday letters that are a part of the normal course of business. (please send a catalog)






16. Usually contains contact information and a final statement of appreciation.






17. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






18. Initials of the typist if they are not the author of the letter






19. Email and text messaging.






20. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






21. Refers to the importance of sounding postive when writing a business letter.






22. Informs the reader that a copy has been sent to someone else






23. Number of spaces between the inside address and salutation.






24. The very last thing - avoid if at all possible - a short last minute message






25. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






26. Sincerely -






27. Recipients name and address






28. Everday letters that acknowledge receipt of something.






29. Refers to writing a business letter that is reader oriented.


30. The new way to correspond. Formatted similar to a memo.






31. Routine request - transmittal - acknowledgement - claim.






32. This part of an email must be descriptive.






33. When writing a bad news letter - always leave an opportunity for future....






34. Direct opening - necessary details - and goodwill ending.






35. Everyday letters that identify what is being sent. (cover letter)






36. An inhouse letter.






37. Only used when we don't know the recipients name






38. Number of spaces between the paragraphs in the body. (#2)






39. When you are discussing invoice - invoice is a bill






40. When writing persuasive letters - you are able to show more...






41. Announcing work policies - delegating responsibilities - and reporting results.






42. Used either open or mixed punctuation the 'good-bye'






43. No punctuation marks are used after the salutation and the complientary close






44. The 'hello' after your salutation - use open or mixed punctuation






45. The date the letter is written






46. One way to make it easier for the reader to say yes to a request. (persuasive)






47. Includes company name - address - phone number - and email.






48. Everday letters making a claim that something was incorrect. (error in an order)






49. Number of spaces between the date and inside address.






50. Dear Mr. or Mrs.:






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