Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Includes company name - address - phone number - and email.






2. When writing a bad news letter - always leave an opportunity for future....






3. Number of spaces between the complimentary closing and the sender's typed name. (#2)






4. Refers to the importance of sounding postive when writing a business letter.






5. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






6. One way to make the reader do as little work as possible (persuasive)






7. Number of spaces between the letterhead and date.






8. An inhouse letter.






9. This part of an email must be descriptive.






10. When writing persuasive letters - you are able to show more...






11. Colon is placed after the salutation and a comma after the compimentary close






12. Use this rule when responding to emails in anger.






13. When you are discussing invoice - invoice is a bill






14. Attention getting opening statements - factual statements - request - and action.






15. The new way to correspond. Formatted similar to a memo.






16. Everyday letters that identify what is being sent. (cover letter)






17. Everday letters that acknowledge receipt of something.






18. Direct opening - necessary details - and goodwill ending.






19. No punctuation marks are used after the salutation and the complientary close






20. Number of spaces between the inside address and salutation.






21. Email and text messaging.






22. Only used when we don't know the recipients name






23. Receiver's Address






24. A downfall to email and electronic communication: Addresses must be...






25. Usually contains contact information and a final statement of appreciation.






26. Recipients name and address






27. One way to make it easier for the reader to say yes to a request. (persuasive)






28. Initials of the typist if they are not the author of the letter






29. Everyday letters that are a part of the normal course of business. (please send a catalog)






30. Email messages written discussing one topic.






31. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






32. The date the letter is written






33. The way a letter is handeled






34. Written communication.






35. Sincerely -






36. Used either open or mixed punctuation the 'good-bye'






37. Dear Mr. or Mrs.:






38. Number of spaces between the date and inside address.






39. All ines begin at the left margin






40. The 'hello' after your salutation - use open or mixed punctuation






41. Everday letters making a claim that something was incorrect. (error in an order)






42. Refers to writing a business letter that is reader oriented.


43. The very last thing - avoid if at all possible - a short last minute message






44. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






45. Number of spaces between the paragraphs in the body. (#2)






46. Tells you what the letter is going to be about






47. When something else is enclosed with the letter anything in addition to the letter






48. Informs the reader that a copy has been sent to someone else






49. Title of the person who wrote the letter






50. Refers to planning in advance what to write in a business letter.