Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to writing a business letter that is reader oriented.


2. Sincerely -






3. When writing a bad news letter - always leave an opportunity for future....






4. The very last thing - avoid if at all possible - a short last minute message






5. One way to make it easier for the reader to say yes to a request. (persuasive)






6. Initials of the typist if they are not the author of the letter






7. Routine request - transmittal - acknowledgement - claim.






8. Recipients name and address






9. Includes company name - address - phone number - and email.






10. Informs the reader that a copy has been sent to someone else






11. Direct opening - necessary details - and goodwill ending.






12. When writing persuasive letters - you are able to show more...






13. Colon is placed after the salutation and a comma after the compimentary close






14. The 'hello' after your salutation - use open or mixed punctuation






15. A downfall to email and electronic communication: Addresses must be...






16. Refers to planning in advance what to write in a business letter.






17. Number of spaces between the paragraphs in the body. (#2)






18. When something else is enclosed with the letter anything in addition to the letter






19. Everyday letters that are a part of the normal course of business. (please send a catalog)






20. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






21. Announcing work policies - delegating responsibilities - and reporting results.






22. Tells you what the letter is going to be about






23. Email messages written discussing one topic.






24. An inhouse letter.






25. Everday letters making a claim that something was incorrect. (error in an order)






26. Number of spaces between the date and inside address.






27. Email and text messaging.






28. The new way to correspond. Formatted similar to a memo.






29. Used either open or mixed punctuation the 'good-bye'






30. Number of spaces between the inside address and salutation.






31. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






32. Receiver's Address






33. Written communication.






34. Usually contains contact information and a final statement of appreciation.






35. Number of spaces between the letterhead and date.






36. The date the letter is written






37. Use this rule when responding to emails in anger.






38. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






39. Everday letters that acknowledge receipt of something.






40. Everyday letters that identify what is being sent. (cover letter)






41. Title of the person who wrote the letter






42. All ines begin at the left margin






43. Number of spaces between the complimentary closing and the sender's typed name. (#2)






44. The way a letter is handeled






45. This part of an email must be descriptive.






46. No punctuation marks are used after the salutation and the complientary close






47. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






48. One way to make the reader do as little work as possible (persuasive)






49. When you are discussing invoice - invoice is a bill






50. Refers to the importance of sounding postive when writing a business letter.