Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The 'hello' after your salutation - use open or mixed punctuation






2. A downfall to email and electronic communication: Addresses must be...






3. Direct opening - necessary details - and goodwill ending.






4. Everday letters making a claim that something was incorrect. (error in an order)






5. Refers to the importance of sounding postive when writing a business letter.






6. No punctuation marks are used after the salutation and the complientary close






7. Only used when we don't know the recipients name






8. The way a letter is handeled






9. Email and text messaging.






10. The new way to correspond. Formatted similar to a memo.






11. Initials of the typist if they are not the author of the letter






12. Attention getting opening statements - factual statements - request - and action.






13. Recipients name and address






14. Routine request - transmittal - acknowledgement - claim.






15. Sincerely -






16. The date the letter is written






17. Email messages written discussing one topic.






18. Title of the person who wrote the letter






19. Number of spaces between the paragraphs in the body. (#2)






20. Everyday letters that are a part of the normal course of business. (please send a catalog)






21. Informs the reader that a copy has been sent to someone else






22. Number of spaces between the letterhead and date.






23. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






24. Refers to planning in advance what to write in a business letter.






25. One way to make it easier for the reader to say yes to a request. (persuasive)






26. Dear Mr. or Mrs.:






27. The very last thing - avoid if at all possible - a short last minute message






28. Number of spaces between the date and inside address.






29. Use this rule when responding to emails in anger.






30. Announcing work policies - delegating responsibilities - and reporting results.






31. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






32. Number of spaces between the inside address and salutation.






33. An inhouse letter.






34. When writing persuasive letters - you are able to show more...






35. One way to make the reader do as little work as possible (persuasive)






36. Everday letters that acknowledge receipt of something.






37. Colon is placed after the salutation and a comma after the compimentary close






38. Tells you what the letter is going to be about






39. Everyday letters that identify what is being sent. (cover letter)






40. When writing a bad news letter - always leave an opportunity for future....






41. When something else is enclosed with the letter anything in addition to the letter






42. Includes company name - address - phone number - and email.






43. Used either open or mixed punctuation the 'good-bye'






44. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






45. All ines begin at the left margin






46. Usually contains contact information and a final statement of appreciation.






47. Receiver's Address






48. Written communication.






49. Number of spaces between the complimentary closing and the sender's typed name. (#2)






50. When you are discussing invoice - invoice is a bill