Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use this rule when responding to emails in anger.






2. Title of the person who wrote the letter






3. An inhouse letter.






4. Number of spaces between the paragraphs in the body. (#2)






5. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






6. A downfall to email and electronic communication: Addresses must be...






7. Written communication.






8. This part of an email must be descriptive.






9. Announcing work policies - delegating responsibilities - and reporting results.






10. Colon is placed after the salutation and a comma after the compimentary close






11. Refers to the importance of sounding postive when writing a business letter.






12. When something else is enclosed with the letter anything in addition to the letter






13. All ines begin at the left margin






14. Attention getting opening statements - factual statements - request - and action.






15. Tells you what the letter is going to be about






16. Number of spaces between the date and inside address.






17. Initials of the typist if they are not the author of the letter






18. Email messages written discussing one topic.






19. Informs the reader that a copy has been sent to someone else






20. Refers to planning in advance what to write in a business letter.






21. When writing persuasive letters - you are able to show more...






22. Number of spaces between the complimentary closing and the sender's typed name. (#2)






23. Routine request - transmittal - acknowledgement - claim.






24. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






25. Recipients name and address






26. Everday letters making a claim that something was incorrect. (error in an order)






27. The date the letter is written






28. No punctuation marks are used after the salutation and the complientary close






29. Email and text messaging.






30. One way to make the reader do as little work as possible (persuasive)






31. When writing a bad news letter - always leave an opportunity for future....






32. Refers to writing a business letter that is reader oriented.


33. Direct opening - necessary details - and goodwill ending.






34. Includes company name - address - phone number - and email.






35. Everday letters that acknowledge receipt of something.






36. Used either open or mixed punctuation the 'good-bye'






37. Everyday letters that are a part of the normal course of business. (please send a catalog)






38. Usually contains contact information and a final statement of appreciation.






39. Sincerely -






40. One way to make it easier for the reader to say yes to a request. (persuasive)






41. The new way to correspond. Formatted similar to a memo.






42. The 'hello' after your salutation - use open or mixed punctuation






43. When you are discussing invoice - invoice is a bill






44. Dear Mr. or Mrs.:






45. Number of spaces between the letterhead and date.






46. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






47. Receiver's Address






48. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






49. Only used when we don't know the recipients name






50. The way a letter is handeled