Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to writing a business letter that is reader oriented.


2. Refers to the importance of sounding postive when writing a business letter.






3. Initials of the typist if they are not the author of the letter






4. Includes company name - address - phone number - and email.






5. When writing a bad news letter - always leave an opportunity for future....






6. Email messages written discussing one topic.






7. Routine request - transmittal - acknowledgement - claim.






8. The new way to correspond. Formatted similar to a memo.






9. Informs the reader that a copy has been sent to someone else






10. Number of spaces between the letterhead and date.






11. Everyday letters that identify what is being sent. (cover letter)






12. The very last thing - avoid if at all possible - a short last minute message






13. Number of spaces between the date and inside address.






14. Receiver's Address






15. Use this rule when responding to emails in anger.






16. Written communication.






17. No punctuation marks are used after the salutation and the complientary close






18. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






19. When something else is enclosed with the letter anything in addition to the letter






20. When you are discussing invoice - invoice is a bill






21. Tells you what the letter is going to be about






22. This part of an email must be descriptive.






23. Number of spaces between the complimentary closing and the sender's typed name. (#2)






24. The way a letter is handeled






25. Colon is placed after the salutation and a comma after the compimentary close






26. Number of spaces between the inside address and salutation.






27. Only used when we don't know the recipients name






28. Recipients name and address






29. The date the letter is written






30. All ines begin at the left margin






31. Sincerely -






32. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






33. Attention getting opening statements - factual statements - request - and action.






34. Email and text messaging.






35. Title of the person who wrote the letter






36. Dear Mr. or Mrs.:






37. Everday letters that acknowledge receipt of something.






38. Usually contains contact information and a final statement of appreciation.






39. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






40. Used either open or mixed punctuation the 'good-bye'






41. An inhouse letter.






42. Number of spaces between the paragraphs in the body. (#2)






43. Everyday letters that are a part of the normal course of business. (please send a catalog)






44. When writing persuasive letters - you are able to show more...






45. Everday letters making a claim that something was incorrect. (error in an order)






46. One way to make it easier for the reader to say yes to a request. (persuasive)






47. Announcing work policies - delegating responsibilities - and reporting results.






48. A downfall to email and electronic communication: Addresses must be...






49. Direct opening - necessary details - and goodwill ending.






50. One way to make the reader do as little work as possible (persuasive)