Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used either open or mixed punctuation the 'good-bye'






2. Sincerely -






3. Refers to writing a business letter that is reader oriented.

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4. Usually contains contact information and a final statement of appreciation.






5. One way to make it easier for the reader to say yes to a request. (persuasive)






6. One way to make the reader do as little work as possible (persuasive)






7. The date the letter is written






8. Written communication.






9. When you are discussing invoice - invoice is a bill






10. Dear Mr. or Mrs.:






11. Tells you what the letter is going to be about






12. An inhouse letter.






13. Direct opening - necessary details - and goodwill ending.






14. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






15. A downfall to email and electronic communication: Addresses must be...






16. Announcing work policies - delegating responsibilities - and reporting results.






17. Number of spaces between the inside address and salutation.






18. Number of spaces between the date and inside address.






19. Initials of the typist if they are not the author of the letter






20. When something else is enclosed with the letter anything in addition to the letter






21. Everday letters that acknowledge receipt of something.






22. Routine request - transmittal - acknowledgement - claim.






23. Recipients name and address






24. Number of spaces between the complimentary closing and the sender's typed name. (#2)






25. Number of spaces between the letterhead and date.






26. Title of the person who wrote the letter






27. This part of an email must be descriptive.






28. When writing persuasive letters - you are able to show more...






29. All ines begin at the left margin






30. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






31. The way a letter is handeled






32. Only used when we don't know the recipients name






33. The very last thing - avoid if at all possible - a short last minute message






34. The 'hello' after your salutation - use open or mixed punctuation






35. Email messages written discussing one topic.






36. When writing a bad news letter - always leave an opportunity for future....






37. Email and text messaging.






38. Use this rule when responding to emails in anger.






39. Attention getting opening statements - factual statements - request - and action.






40. No punctuation marks are used after the salutation and the complientary close






41. Number of spaces between the paragraphs in the body. (#2)






42. Refers to planning in advance what to write in a business letter.






43. Everyday letters that identify what is being sent. (cover letter)






44. Everyday letters that are a part of the normal course of business. (please send a catalog)






45. Includes company name - address - phone number - and email.






46. The new way to correspond. Formatted similar to a memo.






47. Colon is placed after the salutation and a comma after the compimentary close






48. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






49. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






50. Receiver's Address