Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When something else is enclosed with the letter anything in addition to the letter






2. Usually contains contact information and a final statement of appreciation.






3. The new way to correspond. Formatted similar to a memo.






4. Direct opening - necessary details - and goodwill ending.






5. Email and text messaging.






6. When writing persuasive letters - you are able to show more...






7. Use this rule when responding to emails in anger.






8. A downfall to email and electronic communication: Addresses must be...






9. Number of spaces between the complimentary closing and the sender's typed name. (#2)






10. One way to make the reader do as little work as possible (persuasive)






11. When you are discussing invoice - invoice is a bill






12. Email messages written discussing one topic.






13. The 'hello' after your salutation - use open or mixed punctuation






14. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






15. Refers to planning in advance what to write in a business letter.






16. Number of spaces between the date and inside address.






17. Tells you what the letter is going to be about






18. This part of an email must be descriptive.






19. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






20. Written communication.






21. Everyday letters that are a part of the normal course of business. (please send a catalog)






22. Number of spaces between the letterhead and date.






23. Recipients name and address






24. An inhouse letter.






25. Everday letters that acknowledge receipt of something.






26. Routine request - transmittal - acknowledgement - claim.






27. Includes company name - address - phone number - and email.






28. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






29. Dear Mr. or Mrs.:






30. Initials of the typist if they are not the author of the letter






31. Everday letters making a claim that something was incorrect. (error in an order)






32. The date the letter is written






33. Attention getting opening statements - factual statements - request - and action.






34. Receiver's Address






35. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






36. One way to make it easier for the reader to say yes to a request. (persuasive)






37. Refers to the importance of sounding postive when writing a business letter.






38. All ines begin at the left margin






39. Number of spaces between the paragraphs in the body. (#2)






40. Used either open or mixed punctuation the 'good-bye'






41. Everyday letters that identify what is being sent. (cover letter)






42. Title of the person who wrote the letter






43. The way a letter is handeled






44. The very last thing - avoid if at all possible - a short last minute message






45. When writing a bad news letter - always leave an opportunity for future....






46. Colon is placed after the salutation and a comma after the compimentary close






47. Refers to writing a business letter that is reader oriented.


48. Number of spaces between the inside address and salutation.






49. No punctuation marks are used after the salutation and the complientary close






50. Announcing work policies - delegating responsibilities - and reporting results.