Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tells you what the letter is going to be about






2. Receiver's Address






3. Sincerely -






4. Everday letters making a claim that something was incorrect. (error in an order)






5. Usually contains contact information and a final statement of appreciation.






6. Recipients name and address






7. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






8. Number of spaces between the complimentary closing and the sender's typed name. (#2)






9. Use this rule when responding to emails in anger.






10. Number of spaces between the letterhead and date.






11. The way a letter is handeled






12. A downfall to email and electronic communication: Addresses must be...






13. When writing persuasive letters - you are able to show more...






14. All ines begin at the left margin






15. Written communication.






16. One way to make it easier for the reader to say yes to a request. (persuasive)






17. Refers to planning in advance what to write in a business letter.






18. Includes company name - address - phone number - and email.






19. Refers to writing a business letter that is reader oriented.


20. Announcing work policies - delegating responsibilities - and reporting results.






21. This part of an email must be descriptive.






22. An inhouse letter.






23. Email and text messaging.






24. Number of spaces between the date and inside address.






25. Everyday letters that identify what is being sent. (cover letter)






26. Number of spaces between the paragraphs in the body. (#2)






27. Dear Mr. or Mrs.:






28. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






29. Attention getting opening statements - factual statements - request - and action.






30. Refers to the importance of sounding postive when writing a business letter.






31. The very last thing - avoid if at all possible - a short last minute message






32. When you are discussing invoice - invoice is a bill






33. Routine request - transmittal - acknowledgement - claim.






34. The date the letter is written






35. Initials of the typist if they are not the author of the letter






36. The 'hello' after your salutation - use open or mixed punctuation






37. Used either open or mixed punctuation the 'good-bye'






38. No punctuation marks are used after the salutation and the complientary close






39. When writing a bad news letter - always leave an opportunity for future....






40. The new way to correspond. Formatted similar to a memo.






41. One way to make the reader do as little work as possible (persuasive)






42. Title of the person who wrote the letter






43. Direct opening - necessary details - and goodwill ending.






44. Number of spaces between the inside address and salutation.






45. Only used when we don't know the recipients name






46. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






47. Everyday letters that are a part of the normal course of business. (please send a catalog)






48. Informs the reader that a copy has been sent to someone else






49. Everday letters that acknowledge receipt of something.






50. Email messages written discussing one topic.






?:?:)

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