Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All ines begin at the left margin






2. No punctuation marks are used after the salutation and the complientary close






3. Email and text messaging.






4. Use this rule when responding to emails in anger.






5. Announcing work policies - delegating responsibilities - and reporting results.






6. This part of an email must be descriptive.






7. The 'hello' after your salutation - use open or mixed punctuation






8. Routine request - transmittal - acknowledgement - claim.






9. The new way to correspond. Formatted similar to a memo.






10. When you are discussing invoice - invoice is a bill






11. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






12. The date the letter is written






13. Informs the reader that a copy has been sent to someone else






14. Initials of the typist if they are not the author of the letter






15. Email messages written discussing one topic.






16. Everyday letters that are a part of the normal course of business. (please send a catalog)






17. Everday letters making a claim that something was incorrect. (error in an order)






18. Number of spaces between the complimentary closing and the sender's typed name. (#2)






19. One way to make the reader do as little work as possible (persuasive)






20. One way to make it easier for the reader to say yes to a request. (persuasive)






21. An inhouse letter.






22. When something else is enclosed with the letter anything in addition to the letter






23. Number of spaces between the letterhead and date.






24. Number of spaces between the date and inside address.






25. Refers to the importance of sounding postive when writing a business letter.






26. Refers to writing a business letter that is reader oriented.


27. Colon is placed after the salutation and a comma after the compimentary close






28. A downfall to email and electronic communication: Addresses must be...






29. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






30. Only used when we don't know the recipients name






31. When writing a bad news letter - always leave an opportunity for future....






32. Used either open or mixed punctuation the 'good-bye'






33. Title of the person who wrote the letter






34. Receiver's Address






35. Recipients name and address






36. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






37. Written communication.






38. Dear Mr. or Mrs.:






39. The way a letter is handeled






40. Everday letters that acknowledge receipt of something.






41. Direct opening - necessary details - and goodwill ending.






42. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






43. Number of spaces between the inside address and salutation.






44. Tells you what the letter is going to be about






45. When writing persuasive letters - you are able to show more...






46. Attention getting opening statements - factual statements - request - and action.






47. Everyday letters that identify what is being sent. (cover letter)






48. Refers to planning in advance what to write in a business letter.






49. Usually contains contact information and a final statement of appreciation.






50. Includes company name - address - phone number - and email.