Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. No punctuation marks are used after the salutation and the complientary close






2. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






3. This part of an email must be descriptive.






4. All ines begin at the left margin






5. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






6. When writing a bad news letter - always leave an opportunity for future....






7. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






8. Refers to the importance of sounding postive when writing a business letter.






9. Recipients name and address






10. Routine request - transmittal - acknowledgement - claim.






11. Use this rule when responding to emails in anger.






12. Number of spaces between the inside address and salutation.






13. Email and text messaging.






14. Number of spaces between the paragraphs in the body. (#2)






15. When writing persuasive letters - you are able to show more...






16. Usually contains contact information and a final statement of appreciation.






17. Announcing work policies - delegating responsibilities - and reporting results.






18. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






19. Title of the person who wrote the letter






20. Receiver's Address






21. Direct opening - necessary details - and goodwill ending.






22. Includes company name - address - phone number - and email.






23. Used either open or mixed punctuation the 'good-bye'






24. Everyday letters that are a part of the normal course of business. (please send a catalog)






25. One way to make it easier for the reader to say yes to a request. (persuasive)






26. Informs the reader that a copy has been sent to someone else






27. Refers to planning in advance what to write in a business letter.






28. Number of spaces between the complimentary closing and the sender's typed name. (#2)






29. One way to make the reader do as little work as possible (persuasive)






30. The 'hello' after your salutation - use open or mixed punctuation






31. Initials of the typist if they are not the author of the letter






32. The new way to correspond. Formatted similar to a memo.






33. Only used when we don't know the recipients name






34. Attention getting opening statements - factual statements - request - and action.






35. Everday letters that acknowledge receipt of something.






36. Sincerely -






37. Email messages written discussing one topic.






38. When you are discussing invoice - invoice is a bill






39. Tells you what the letter is going to be about






40. The date the letter is written






41. The very last thing - avoid if at all possible - a short last minute message






42. Dear Mr. or Mrs.:






43. Number of spaces between the letterhead and date.






44. Refers to writing a business letter that is reader oriented.


45. A downfall to email and electronic communication: Addresses must be...






46. The way a letter is handeled






47. Everyday letters that identify what is being sent. (cover letter)






48. Everday letters making a claim that something was incorrect. (error in an order)






49. When something else is enclosed with the letter anything in addition to the letter






50. Number of spaces between the date and inside address.