Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A downfall to email and electronic communication: Addresses must be...






2. One way to make it easier for the reader to say yes to a request. (persuasive)






3. Title of the person who wrote the letter






4. Announcing work policies - delegating responsibilities - and reporting results.






5. Tells you what the letter is going to be about






6. Direct opening - necessary details - and goodwill ending.






7. Refers to writing a business letter that is reader oriented.


8. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






9. No punctuation marks are used after the salutation and the complientary close






10. Only used when we don't know the recipients name






11. When writing persuasive letters - you are able to show more...






12. Initials of the typist if they are not the author of the letter






13. Number of spaces between the complimentary closing and the sender's typed name. (#2)






14. All ines begin at the left margin






15. Email messages written discussing one topic.






16. Colon is placed after the salutation and a comma after the compimentary close






17. Dear Mr. or Mrs.:






18. Number of spaces between the inside address and salutation.






19. The new way to correspond. Formatted similar to a memo.






20. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






21. Everday letters making a claim that something was incorrect. (error in an order)






22. Attention getting opening statements - factual statements - request - and action.






23. Use this rule when responding to emails in anger.






24. Sincerely -






25. Written communication.






26. Refers to planning in advance what to write in a business letter.






27. Recipients name and address






28. The 'hello' after your salutation - use open or mixed punctuation






29. One way to make the reader do as little work as possible (persuasive)






30. The very last thing - avoid if at all possible - a short last minute message






31. When you are discussing invoice - invoice is a bill






32. This part of an email must be descriptive.






33. Number of spaces between the paragraphs in the body. (#2)






34. An inhouse letter.






35. Usually contains contact information and a final statement of appreciation.






36. Used either open or mixed punctuation the 'good-bye'






37. Refers to the importance of sounding postive when writing a business letter.






38. Includes company name - address - phone number - and email.






39. Receiver's Address






40. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






41. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






42. Number of spaces between the letterhead and date.






43. When writing a bad news letter - always leave an opportunity for future....






44. Everday letters that acknowledge receipt of something.






45. Informs the reader that a copy has been sent to someone else






46. The way a letter is handeled






47. When something else is enclosed with the letter anything in addition to the letter






48. The date the letter is written






49. Number of spaces between the date and inside address.






50. Email and text messaging.