Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everyday letters that are a part of the normal course of business. (please send a catalog)






2. When writing a bad news letter - always leave an opportunity for future....






3. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






4. Number of spaces between the complimentary closing and the sender's typed name. (#2)






5. Email and text messaging.






6. The way a letter is handeled






7. Refers to writing a business letter that is reader oriented.


8. Attention getting opening statements - factual statements - request - and action.






9. Everyday letters that identify what is being sent. (cover letter)






10. No punctuation marks are used after the salutation and the complientary close






11. Only used when we don't know the recipients name






12. Sincerely -






13. When something else is enclosed with the letter anything in addition to the letter






14. Number of spaces between the date and inside address.






15. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






16. All ines begin at the left margin






17. When you are discussing invoice - invoice is a bill






18. Used either open or mixed punctuation the 'good-bye'






19. Recipients name and address






20. The 'hello' after your salutation - use open or mixed punctuation






21. The new way to correspond. Formatted similar to a memo.






22. Informs the reader that a copy has been sent to someone else






23. When writing persuasive letters - you are able to show more...






24. Written communication.






25. Number of spaces between the letterhead and date.






26. Title of the person who wrote the letter






27. Email messages written discussing one topic.






28. Initials of the typist if they are not the author of the letter






29. One way to make the reader do as little work as possible (persuasive)






30. One way to make it easier for the reader to say yes to a request. (persuasive)






31. Receiver's Address






32. Everday letters that acknowledge receipt of something.






33. Refers to planning in advance what to write in a business letter.






34. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






35. Usually contains contact information and a final statement of appreciation.






36. Direct opening - necessary details - and goodwill ending.






37. The date the letter is written






38. Number of spaces between the inside address and salutation.






39. Everday letters making a claim that something was incorrect. (error in an order)






40. The very last thing - avoid if at all possible - a short last minute message






41. Dear Mr. or Mrs.:






42. An inhouse letter.






43. Routine request - transmittal - acknowledgement - claim.






44. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






45. Includes company name - address - phone number - and email.






46. Colon is placed after the salutation and a comma after the compimentary close






47. Tells you what the letter is going to be about






48. Number of spaces between the paragraphs in the body. (#2)






49. Use this rule when responding to emails in anger.






50. Announcing work policies - delegating responsibilities - and reporting results.