Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the paragraphs in the body. (#2)






2. Number of spaces between the date and inside address.






3. Colon is placed after the salutation and a comma after the compimentary close






4. When something else is enclosed with the letter anything in addition to the letter






5. When writing persuasive letters - you are able to show more...






6. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






7. Number of spaces between the letterhead and date.






8. Only used when we don't know the recipients name






9. Email messages written discussing one topic.






10. The 'hello' after your salutation - use open or mixed punctuation






11. Attention getting opening statements - factual statements - request - and action.






12. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






13. Announcing work policies - delegating responsibilities - and reporting results.






14. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






15. Includes company name - address - phone number - and email.






16. The very last thing - avoid if at all possible - a short last minute message






17. Initials of the typist if they are not the author of the letter






18. Refers to the importance of sounding postive when writing a business letter.






19. Written communication.






20. Refers to writing a business letter that is reader oriented.


21. This part of an email must be descriptive.






22. Tells you what the letter is going to be about






23. Everyday letters that identify what is being sent. (cover letter)






24. Title of the person who wrote the letter






25. An inhouse letter.






26. Informs the reader that a copy has been sent to someone else






27. A downfall to email and electronic communication: Addresses must be...






28. No punctuation marks are used after the salutation and the complientary close






29. Routine request - transmittal - acknowledgement - claim.






30. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






31. Everday letters making a claim that something was incorrect. (error in an order)






32. Use this rule when responding to emails in anger.






33. The new way to correspond. Formatted similar to a memo.






34. Number of spaces between the complimentary closing and the sender's typed name. (#2)






35. Used either open or mixed punctuation the 'good-bye'






36. The way a letter is handeled






37. Refers to planning in advance what to write in a business letter.






38. Sincerely -






39. All ines begin at the left margin






40. The date the letter is written






41. Everday letters that acknowledge receipt of something.






42. Everyday letters that are a part of the normal course of business. (please send a catalog)






43. Receiver's Address






44. Recipients name and address






45. One way to make it easier for the reader to say yes to a request. (persuasive)






46. Number of spaces between the inside address and salutation.






47. Usually contains contact information and a final statement of appreciation.






48. One way to make the reader do as little work as possible (persuasive)






49. Email and text messaging.






50. When writing a bad news letter - always leave an opportunity for future....