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Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use this rule when responding to emails in anger.






2. Informs the reader that a copy has been sent to someone else






3. Direct opening - necessary details - and goodwill ending.






4. Everday letters that acknowledge receipt of something.






5. The 'hello' after your salutation - use open or mixed punctuation






6. The new way to correspond. Formatted similar to a memo.






7. Routine request - transmittal - acknowledgement - claim.






8. The very last thing - avoid if at all possible - a short last minute message






9. Everyday letters that are a part of the normal course of business. (please send a catalog)






10. Number of spaces between the date and inside address.






11. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






12. Number of spaces between the complimentary closing and the sender's typed name. (#2)






13. No punctuation marks are used after the salutation and the complientary close






14. Refers to writing a business letter that is reader oriented.


15. Refers to the importance of sounding postive when writing a business letter.






16. Number of spaces between the paragraphs in the body. (#2)






17. One way to make the reader do as little work as possible (persuasive)






18. Sincerely -






19. Number of spaces between the letterhead and date.






20. Everday letters making a claim that something was incorrect. (error in an order)






21. The date the letter is written






22. All ines begin at the left margin






23. Email messages written discussing one topic.






24. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






25. Refers to planning in advance what to write in a business letter.






26. Only used when we don't know the recipients name






27. Tells you what the letter is going to be about






28. Number of spaces between the inside address and salutation.






29. Usually contains contact information and a final statement of appreciation.






30. Title of the person who wrote the letter






31. A downfall to email and electronic communication: Addresses must be...






32. Attention getting opening statements - factual statements - request - and action.






33. The way a letter is handeled






34. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






35. An inhouse letter.






36. When writing persuasive letters - you are able to show more...






37. One way to make it easier for the reader to say yes to a request. (persuasive)






38. Used either open or mixed punctuation the 'good-bye'






39. This part of an email must be descriptive.






40. Written communication.






41. Announcing work policies - delegating responsibilities - and reporting results.






42. Includes company name - address - phone number - and email.






43. Email and text messaging.






44. Colon is placed after the salutation and a comma after the compimentary close






45. Recipients name and address






46. Everyday letters that identify what is being sent. (cover letter)






47. Dear Mr. or Mrs.:






48. Receiver's Address






49. When writing a bad news letter - always leave an opportunity for future....






50. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






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