Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Recipients name and address






2. The date the letter is written






3. The very last thing - avoid if at all possible - a short last minute message






4. Email messages written discussing one topic.






5. When you are discussing invoice - invoice is a bill






6. Direct opening - necessary details - and goodwill ending.






7. Attention getting opening statements - factual statements - request - and action.






8. Email and text messaging.






9. No punctuation marks are used after the salutation and the complientary close






10. Dear Mr. or Mrs.:






11. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






12. When writing persuasive letters - you are able to show more...






13. Everday letters making a claim that something was incorrect. (error in an order)






14. Sincerely -






15. One way to make the reader do as little work as possible (persuasive)






16. Refers to writing a business letter that is reader oriented.


17. When writing a bad news letter - always leave an opportunity for future....






18. Initials of the typist if they are not the author of the letter






19. Everday letters that acknowledge receipt of something.






20. Title of the person who wrote the letter






21. Refers to the importance of sounding postive when writing a business letter.






22. Routine request - transmittal - acknowledgement - claim.






23. One way to make it easier for the reader to say yes to a request. (persuasive)






24. Informs the reader that a copy has been sent to someone else






25. The way a letter is handeled






26. Announcing work policies - delegating responsibilities - and reporting results.






27. Number of spaces between the paragraphs in the body. (#2)






28. Everyday letters that identify what is being sent. (cover letter)






29. The 'hello' after your salutation - use open or mixed punctuation






30. Receiver's Address






31. Number of spaces between the complimentary closing and the sender's typed name. (#2)






32. Use this rule when responding to emails in anger.






33. Refers to planning in advance what to write in a business letter.






34. Number of spaces between the letterhead and date.






35. Number of spaces between the inside address and salutation.






36. Usually contains contact information and a final statement of appreciation.






37. A downfall to email and electronic communication: Addresses must be...






38. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






39. When something else is enclosed with the letter anything in addition to the letter






40. Everyday letters that are a part of the normal course of business. (please send a catalog)






41. All ines begin at the left margin






42. Used either open or mixed punctuation the 'good-bye'






43. An inhouse letter.






44. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






45. The new way to correspond. Formatted similar to a memo.






46. Tells you what the letter is going to be about






47. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






48. This part of an email must be descriptive.






49. Number of spaces between the date and inside address.






50. Only used when we don't know the recipients name