Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the complimentary closing and the sender's typed name. (#2)






2. Refers to planning in advance what to write in a business letter.






3. Refers to writing a business letter that is reader oriented.


4. Use this rule when responding to emails in anger.






5. Includes company name - address - phone number - and email.






6. This part of an email must be descriptive.






7. Colon is placed after the salutation and a comma after the compimentary close






8. Informs the reader that a copy has been sent to someone else






9. The date the letter is written






10. Written communication.






11. Used either open or mixed punctuation the 'good-bye'






12. Everday letters making a claim that something was incorrect. (error in an order)






13. Title of the person who wrote the letter






14. Email messages written discussing one topic.






15. Routine request - transmittal - acknowledgement - claim.






16. One way to make the reader do as little work as possible (persuasive)






17. Everday letters that acknowledge receipt of something.






18. Only used when we don't know the recipients name






19. The 'hello' after your salutation - use open or mixed punctuation






20. Sincerely -






21. All ines begin at the left margin






22. When something else is enclosed with the letter anything in addition to the letter






23. The new way to correspond. Formatted similar to a memo.






24. When writing a bad news letter - always leave an opportunity for future....






25. Number of spaces between the date and inside address.






26. Everyday letters that are a part of the normal course of business. (please send a catalog)






27. No punctuation marks are used after the salutation and the complientary close






28. A downfall to email and electronic communication: Addresses must be...






29. Number of spaces between the letterhead and date.






30. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






31. Number of spaces between the inside address and salutation.






32. Initials of the typist if they are not the author of the letter






33. Announcing work policies - delegating responsibilities - and reporting results.






34. Receiver's Address






35. The way a letter is handeled






36. Recipients name and address






37. Direct opening - necessary details - and goodwill ending.






38. Everyday letters that identify what is being sent. (cover letter)






39. Dear Mr. or Mrs.:






40. When you are discussing invoice - invoice is a bill






41. Email and text messaging.






42. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






43. The very last thing - avoid if at all possible - a short last minute message






44. Refers to the importance of sounding postive when writing a business letter.






45. Number of spaces between the paragraphs in the body. (#2)






46. Attention getting opening statements - factual statements - request - and action.






47. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






48. Usually contains contact information and a final statement of appreciation.






49. When writing persuasive letters - you are able to show more...






50. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.