Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Direct opening - necessary details - and goodwill ending.






2. Number of spaces between the inside address and salutation.






3. Usually contains contact information and a final statement of appreciation.






4. Includes company name - address - phone number - and email.






5. Refers to writing a business letter that is reader oriented.


6. Initials of the typist if they are not the author of the letter






7. Tells you what the letter is going to be about






8. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






9. Email and text messaging.






10. When something else is enclosed with the letter anything in addition to the letter






11. One way to make the reader do as little work as possible (persuasive)






12. Recipients name and address






13. All ines begin at the left margin






14. This part of an email must be descriptive.






15. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






16. Number of spaces between the letterhead and date.






17. The way a letter is handeled






18. Refers to planning in advance what to write in a business letter.






19. The 'hello' after your salutation - use open or mixed punctuation






20. Dear Mr. or Mrs.:






21. Everday letters that acknowledge receipt of something.






22. Everday letters making a claim that something was incorrect. (error in an order)






23. Everyday letters that are a part of the normal course of business. (please send a catalog)






24. The new way to correspond. Formatted similar to a memo.






25. Use this rule when responding to emails in anger.






26. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






27. Everyday letters that identify what is being sent. (cover letter)






28. Attention getting opening statements - factual statements - request - and action.






29. A downfall to email and electronic communication: Addresses must be...






30. An inhouse letter.






31. Only used when we don't know the recipients name






32. Email messages written discussing one topic.






33. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






34. One way to make it easier for the reader to say yes to a request. (persuasive)






35. Informs the reader that a copy has been sent to someone else






36. Number of spaces between the complimentary closing and the sender's typed name. (#2)






37. No punctuation marks are used after the salutation and the complientary close






38. Refers to the importance of sounding postive when writing a business letter.






39. Number of spaces between the paragraphs in the body. (#2)






40. Number of spaces between the date and inside address.






41. When writing persuasive letters - you are able to show more...






42. Title of the person who wrote the letter






43. Colon is placed after the salutation and a comma after the compimentary close






44. Routine request - transmittal - acknowledgement - claim.






45. When you are discussing invoice - invoice is a bill






46. Receiver's Address






47. Announcing work policies - delegating responsibilities - and reporting results.






48. Sincerely -






49. The very last thing - avoid if at all possible - a short last minute message






50. Written communication.