Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The date the letter is written






2. Email and text messaging.






3. Usually contains contact information and a final statement of appreciation.






4. Everyday letters that identify what is being sent. (cover letter)






5. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






6. Refers to planning in advance what to write in a business letter.






7. Use this rule when responding to emails in anger.






8. When something else is enclosed with the letter anything in addition to the letter






9. Number of spaces between the paragraphs in the body. (#2)






10. Everyday letters that are a part of the normal course of business. (please send a catalog)






11. When you are discussing invoice - invoice is a bill






12. The 'hello' after your salutation - use open or mixed punctuation






13. Includes company name - address - phone number - and email.






14. Written communication.






15. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






16. One way to make it easier for the reader to say yes to a request. (persuasive)






17. Initials of the typist if they are not the author of the letter






18. A downfall to email and electronic communication: Addresses must be...






19. Attention getting opening statements - factual statements - request - and action.






20. Used either open or mixed punctuation the 'good-bye'






21. Tells you what the letter is going to be about






22. Routine request - transmittal - acknowledgement - claim.






23. Title of the person who wrote the letter






24. Announcing work policies - delegating responsibilities - and reporting results.






25. When writing persuasive letters - you are able to show more...






26. Recipients name and address






27. Dear Mr. or Mrs.:






28. An inhouse letter.






29. Number of spaces between the date and inside address.






30. This part of an email must be descriptive.






31. Refers to the importance of sounding postive when writing a business letter.






32. Number of spaces between the complimentary closing and the sender's typed name. (#2)






33. The very last thing - avoid if at all possible - a short last minute message






34. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






35. Number of spaces between the letterhead and date.






36. The new way to correspond. Formatted similar to a memo.






37. Colon is placed after the salutation and a comma after the compimentary close






38. Receiver's Address






39. Everday letters making a claim that something was incorrect. (error in an order)






40. Email messages written discussing one topic.






41. Number of spaces between the inside address and salutation.






42. Everday letters that acknowledge receipt of something.






43. All ines begin at the left margin






44. Informs the reader that a copy has been sent to someone else






45. Direct opening - necessary details - and goodwill ending.






46. The way a letter is handeled






47. No punctuation marks are used after the salutation and the complientary close






48. When writing a bad news letter - always leave an opportunity for future....






49. Only used when we don't know the recipients name






50. One way to make the reader do as little work as possible (persuasive)