Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tells you what the letter is going to be about






2. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






3. The date the letter is written






4. Announcing work policies - delegating responsibilities - and reporting results.






5. Refers to writing a business letter that is reader oriented.


6. One way to make the reader do as little work as possible (persuasive)






7. Email messages written discussing one topic.






8. No punctuation marks are used after the salutation and the complientary close






9. When writing a bad news letter - always leave an opportunity for future....






10. Refers to planning in advance what to write in a business letter.






11. Number of spaces between the date and inside address.






12. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






13. Recipients name and address






14. Initials of the typist if they are not the author of the letter






15. Number of spaces between the letterhead and date.






16. The 'hello' after your salutation - use open or mixed punctuation






17. Everday letters making a claim that something was incorrect. (error in an order)






18. A downfall to email and electronic communication: Addresses must be...






19. All ines begin at the left margin






20. Use this rule when responding to emails in anger.






21. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






22. The very last thing - avoid if at all possible - a short last minute message






23. This part of an email must be descriptive.






24. Only used when we don't know the recipients name






25. Written communication.






26. One way to make it easier for the reader to say yes to a request. (persuasive)






27. Routine request - transmittal - acknowledgement - claim.






28. Title of the person who wrote the letter






29. An inhouse letter.






30. Direct opening - necessary details - and goodwill ending.






31. Everyday letters that are a part of the normal course of business. (please send a catalog)






32. Number of spaces between the paragraphs in the body. (#2)






33. Usually contains contact information and a final statement of appreciation.






34. The way a letter is handeled






35. Dear Mr. or Mrs.:






36. When you are discussing invoice - invoice is a bill






37. Number of spaces between the complimentary closing and the sender's typed name. (#2)






38. Everyday letters that identify what is being sent. (cover letter)






39. Everday letters that acknowledge receipt of something.






40. Attention getting opening statements - factual statements - request - and action.






41. When something else is enclosed with the letter anything in addition to the letter






42. Informs the reader that a copy has been sent to someone else






43. Refers to the importance of sounding postive when writing a business letter.






44. The new way to correspond. Formatted similar to a memo.






45. Used either open or mixed punctuation the 'good-bye'






46. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






47. Sincerely -






48. Colon is placed after the salutation and a comma after the compimentary close






49. Email and text messaging.






50. Receiver's Address