Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the complimentary closing and the sender's typed name. (#2)






2. Announcing work policies - delegating responsibilities - and reporting results.






3. An inhouse letter.






4. Refers to the importance of sounding postive when writing a business letter.






5. The new way to correspond. Formatted similar to a memo.






6. Number of spaces between the paragraphs in the body. (#2)






7. Receiver's Address






8. Tells you what the letter is going to be about






9. The way a letter is handeled






10. Number of spaces between the letterhead and date.






11. One way to make the reader do as little work as possible (persuasive)






12. Written communication.






13. Initials of the typist if they are not the author of the letter






14. Recipients name and address






15. Attention getting opening statements - factual statements - request - and action.






16. Refers to writing a business letter that is reader oriented.


17. The very last thing - avoid if at all possible - a short last minute message






18. When writing a bad news letter - always leave an opportunity for future....






19. Direct opening - necessary details - and goodwill ending.






20. This part of an email must be descriptive.






21. Colon is placed after the salutation and a comma after the compimentary close






22. Refers to planning in advance what to write in a business letter.






23. All ines begin at the left margin






24. No punctuation marks are used after the salutation and the complientary close






25. Informs the reader that a copy has been sent to someone else






26. Use this rule when responding to emails in anger.






27. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






28. When you are discussing invoice - invoice is a bill






29. Title of the person who wrote the letter






30. Email messages written discussing one topic.






31. The 'hello' after your salutation - use open or mixed punctuation






32. Sincerely -






33. Number of spaces between the date and inside address.






34. When something else is enclosed with the letter anything in addition to the letter






35. Everyday letters that are a part of the normal course of business. (please send a catalog)






36. The date the letter is written






37. Everyday letters that identify what is being sent. (cover letter)






38. One way to make it easier for the reader to say yes to a request. (persuasive)






39. Routine request - transmittal - acknowledgement - claim.






40. Number of spaces between the inside address and salutation.






41. Used either open or mixed punctuation the 'good-bye'






42. Email and text messaging.






43. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






44. A downfall to email and electronic communication: Addresses must be...






45. Everday letters that acknowledge receipt of something.






46. Dear Mr. or Mrs.:






47. Everday letters making a claim that something was incorrect. (error in an order)






48. Only used when we don't know the recipients name






49. When writing persuasive letters - you are able to show more...






50. Usually contains contact information and a final statement of appreciation.