Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the importance of sounding postive when writing a business letter.






2. Only used when we don't know the recipients name






3. Number of spaces between the inside address and salutation.






4. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






5. Dear Mr. or Mrs.:






6. Refers to planning in advance what to write in a business letter.






7. Tells you what the letter is going to be about






8. Number of spaces between the complimentary closing and the sender's typed name. (#2)






9. Attention getting opening statements - factual statements - request - and action.






10. The date the letter is written






11. The new way to correspond. Formatted similar to a memo.






12. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






13. When writing persuasive letters - you are able to show more...






14. Use this rule when responding to emails in anger.






15. Everyday letters that are a part of the normal course of business. (please send a catalog)






16. Refers to writing a business letter that is reader oriented.


17. Email messages written discussing one topic.






18. Informs the reader that a copy has been sent to someone else






19. Initials of the typist if they are not the author of the letter






20. An inhouse letter.






21. When you are discussing invoice - invoice is a bill






22. No punctuation marks are used after the salutation and the complientary close






23. Recipients name and address






24. Number of spaces between the date and inside address.






25. Written communication.






26. Colon is placed after the salutation and a comma after the compimentary close






27. The very last thing - avoid if at all possible - a short last minute message






28. Everday letters that acknowledge receipt of something.






29. Includes company name - address - phone number - and email.






30. When something else is enclosed with the letter anything in addition to the letter






31. Usually contains contact information and a final statement of appreciation.






32. This part of an email must be descriptive.






33. Title of the person who wrote the letter






34. The 'hello' after your salutation - use open or mixed punctuation






35. The way a letter is handeled






36. Number of spaces between the paragraphs in the body. (#2)






37. All ines begin at the left margin






38. When writing a bad news letter - always leave an opportunity for future....






39. A downfall to email and electronic communication: Addresses must be...






40. Direct opening - necessary details - and goodwill ending.






41. Email and text messaging.






42. Used either open or mixed punctuation the 'good-bye'






43. Number of spaces between the letterhead and date.






44. Sincerely -






45. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






46. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






47. Routine request - transmittal - acknowledgement - claim.






48. Everday letters making a claim that something was incorrect. (error in an order)






49. One way to make the reader do as little work as possible (persuasive)






50. Announcing work policies - delegating responsibilities - and reporting results.