Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Initials of the typist if they are not the author of the letter






2. Everyday letters that are a part of the normal course of business. (please send a catalog)






3. When writing persuasive letters - you are able to show more...






4. When something else is enclosed with the letter anything in addition to the letter






5. Includes company name - address - phone number - and email.






6. Refers to the importance of sounding postive when writing a business letter.






7. The 'hello' after your salutation - use open or mixed punctuation






8. An inhouse letter.






9. All ines begin at the left margin






10. Refers to planning in advance what to write in a business letter.






11. Number of spaces between the paragraphs in the body. (#2)






12. Written communication.






13. Announcing work policies - delegating responsibilities - and reporting results.






14. Used either open or mixed punctuation the 'good-bye'






15. Number of spaces between the inside address and salutation.






16. Number of spaces between the complimentary closing and the sender's typed name. (#2)






17. Sincerely -






18. Use this rule when responding to emails in anger.






19. Everday letters making a claim that something was incorrect. (error in an order)






20. Email and text messaging.






21. Informs the reader that a copy has been sent to someone else






22. Number of spaces between the date and inside address.






23. The date the letter is written






24. Title of the person who wrote the letter






25. The very last thing - avoid if at all possible - a short last minute message






26. One way to make it easier for the reader to say yes to a request. (persuasive)






27. Receiver's Address






28. No punctuation marks are used after the salutation and the complientary close






29. Tells you what the letter is going to be about






30. Routine request - transmittal - acknowledgement - claim.






31. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






32. Recipients name and address






33. The new way to correspond. Formatted similar to a memo.






34. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






35. Direct opening - necessary details - and goodwill ending.






36. Dear Mr. or Mrs.:






37. Everday letters that acknowledge receipt of something.






38. When writing a bad news letter - always leave an opportunity for future....






39. A downfall to email and electronic communication: Addresses must be...






40. Only used when we don't know the recipients name






41. One way to make the reader do as little work as possible (persuasive)






42. Number of spaces between the letterhead and date.






43. The way a letter is handeled






44. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






45. Email messages written discussing one topic.






46. Attention getting opening statements - factual statements - request - and action.






47. Refers to writing a business letter that is reader oriented.

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48. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






49. Colon is placed after the salutation and a comma after the compimentary close






50. This part of an email must be descriptive.