Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Receiver's Address






2. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






3. Recipients name and address






4. Refers to planning in advance what to write in a business letter.






5. Only used when we don't know the recipients name






6. Number of spaces between the inside address and salutation.






7. Everyday letters that identify what is being sent. (cover letter)






8. When you are discussing invoice - invoice is a bill






9. One way to make it easier for the reader to say yes to a request. (persuasive)






10. Includes company name - address - phone number - and email.






11. The new way to correspond. Formatted similar to a memo.






12. Usually contains contact information and a final statement of appreciation.






13. All ines begin at the left margin






14. Email and text messaging.






15. Direct opening - necessary details - and goodwill ending.






16. Dear Mr. or Mrs.:






17. Number of spaces between the date and inside address.






18. Everyday letters that are a part of the normal course of business. (please send a catalog)






19. Tells you what the letter is going to be about






20. The 'hello' after your salutation - use open or mixed punctuation






21. When writing persuasive letters - you are able to show more...






22. Refers to the importance of sounding postive when writing a business letter.






23. Attention getting opening statements - factual statements - request - and action.






24. Number of spaces between the letterhead and date.






25. Announcing work policies - delegating responsibilities - and reporting results.






26. A downfall to email and electronic communication: Addresses must be...






27. Number of spaces between the complimentary closing and the sender's typed name. (#2)






28. Routine request - transmittal - acknowledgement - claim.






29. Written communication.






30. No punctuation marks are used after the salutation and the complientary close






31. Informs the reader that a copy has been sent to someone else






32. The way a letter is handeled






33. Used either open or mixed punctuation the 'good-bye'






34. Refers to writing a business letter that is reader oriented.


35. Initials of the typist if they are not the author of the letter






36. When something else is enclosed with the letter anything in addition to the letter






37. This part of an email must be descriptive.






38. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






39. Colon is placed after the salutation and a comma after the compimentary close






40. Use this rule when responding to emails in anger.






41. When writing a bad news letter - always leave an opportunity for future....






42. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






43. Email messages written discussing one topic.






44. An inhouse letter.






45. Number of spaces between the paragraphs in the body. (#2)






46. Everday letters making a claim that something was incorrect. (error in an order)






47. The very last thing - avoid if at all possible - a short last minute message






48. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






49. Everday letters that acknowledge receipt of something.






50. One way to make the reader do as little work as possible (persuasive)