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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Email messages written discussing one topic.
Single Subject Emails
Organization
3-4
open punctuation
2. The very last thing - avoid if at all possible - a short last minute message
post script
Give Options
Complimentary Closing
3-4
3. Colon is placed after the salutation and a comma after the compimentary close
Include an Envelope
mixed punctuation
complimentary close
Outlook
4. Announcing work policies - delegating responsibilities - and reporting results.
Uses for Memos
reference initials
block format
open punctuation
5. Informs the reader that a copy has been sent to someone else
Personality
Claim
Outlook
courtesy copy
6. When something else is enclosed with the letter anything in addition to the letter
Body of a Bad News Letter
Complimentary Closing
Uses for Memos
enclosures
7. When writing persuasive letters - you are able to show more...
3-4
complimentary close
Personality
Email
8. All ines begin at the left margin
1
salutation
3-4 (#2)
block format
9. Attention getting opening statements - factual statements - request - and action.
open punctuation
Body of a Persuasive Letter
Personality
Email
10. Initials of the typist if they are not the author of the letter
reference initials
Types of Everyday Letters
Email
1 (#2)
11. Sincerely -
Inside Address
ATTN:
Complimentary Closing
subject
12. Includes company name - address - phone number - and email.
mailing notation
Memorandum
Complimentary Closing
Letterhead
13. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Business
Memorandum
Body of a Bad News Letter
Include an Envelope
14. Refers to the importance of sounding postive when writing a business letter.
Outlook
Uses for Memos
authors title
Electronic Communication
15. The way a letter is handeled
mailing notation
mixed punctuation
RE:
Transmittal
16. Email and text messaging.
Subject
The 'You' Approach
Electronic Communication
Tone
17. Title of the person who wrote the letter
authors title
courtesy copy
Inside Address
3
18. Routine request - transmittal - acknowledgement - claim.
Types of Everyday Letters
post script
Transmittal
mailing notation
19. Dear Mr. or Mrs.:
Letterhead
mailing notation
RE:
Salutation
20. The date the letter is written
authors title
date
Give Options
Email
21. Everyday letters that are a part of the normal course of business. (please send a catalog)
body
Routine Request
address
The 'You' Approach
22. When you are discussing invoice - invoice is a bill
Routine Request
Body of an Everyday Letter
Body of a Bad News Letter
RE:
23. Refers to writing a business letter that is reader oriented.
24. Usually contains contact information and a final statement of appreciation.
Uses for Memos
body
Goodwill Ending
Outlook
25. This part of an email must be descriptive.
Subject
Correspondence
Include an Envelope
courtesy copy
26. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
authors title
modified block
Correspondence
RE:
27. When writing a bad news letter - always leave an opportunity for future....
enclosures
open punctuation
Business
Uses for Memos
28. Everday letters making a claim that something was incorrect. (error in an order)
Organization
subject
Claim
Email
29. The 'hello' after your salutation - use open or mixed punctuation
Transmittal
Goodwill Ending
salutation
Correspondence
30. Number of spaces between the complimentary closing and the sender's typed name. (#2)
Types of Everyday Letters
3-4
RE:
3-4 (#2)
31. Number of spaces between the date and inside address.
salutation
Claim
3-4
Salutation
32. Receiver's Address
Acknowledgement
post script
Inside Address
24 Hour Rule
33. One way to make it easier for the reader to say yes to a request. (persuasive)
Body of an Everyday Letter
courtesy copy
Give Options
Email
34. Everday letters that acknowledge receipt of something.
salutation
post script
Uses for Memos
Acknowledgement
35. Written communication.
Outlook
Body of a Bad News Letter
mixed punctuation
Correspondence
36. One way to make the reader do as little work as possible (persuasive)
Correspondence
Uses for Memos
Types of Everyday Letters
Include an Envelope
37. No punctuation marks are used after the salutation and the complientary close
courtesy copy
open punctuation
1 (#2)
reference initials
38. Only used when we don't know the recipients name
Body of a Persuasive Letter
ATTN:
Transmittal
Subject
39. Tells you what the letter is going to be about
subject
Goodwill Ending
Uses for Memos
Include an Envelope
40. Used either open or mixed punctuation the 'good-bye'
complimentary close
1 (#2)
Goodwill Ending
block format
41. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
body
Letterhead
Email
courtesy copy
42. An inhouse letter.
complimentary close
The 'You' Approach
Memorandum
1
43. A downfall to email and electronic communication: Addresses must be...
Body of an Everyday Letter
Precise
open punctuation
complimentary close
44. Number of spaces between the paragraphs in the body. (#2)
modified block
1 (#2)
salutation
Inside Address
45. Everyday letters that identify what is being sent. (cover letter)
Email
Salutation
Transmittal
salutation
46. Number of spaces between the inside address and salutation.
The 'You' Approach
1
Inside Address
courtesy copy
47. Recipients name and address
Routine Request
Salutation
Complimentary Closing
address
48. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
reference initials
modified block
Uses for Memos
Tone
49. Refers to planning in advance what to write in a business letter.
Correspondence
Body of an Everyday Letter
complimentary close
Organization
50. The new way to correspond. Formatted similar to a memo.
Types of Everyday Letters
Email
Goodwill Ending
enclosures