Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Includes company name - address - phone number - and email.






2. Only used when we don't know the recipients name






3. When writing a bad news letter - always leave an opportunity for future....






4. The 'hello' after your salutation - use open or mixed punctuation






5. Informs the reader that a copy has been sent to someone else






6. Refers to writing a business letter that is reader oriented.

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7. All ines begin at the left margin






8. Direct opening - necessary details - and goodwill ending.






9. When something else is enclosed with the letter anything in addition to the letter






10. Tells you what the letter is going to be about






11. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






12. Initials of the typist if they are not the author of the letter






13. One way to make it easier for the reader to say yes to a request. (persuasive)






14. The new way to correspond. Formatted similar to a memo.






15. Number of spaces between the date and inside address.






16. When you are discussing invoice - invoice is a bill






17. Number of spaces between the letterhead and date.






18. Title of the person who wrote the letter






19. The way a letter is handeled






20. Refers to planning in advance what to write in a business letter.






21. One way to make the reader do as little work as possible (persuasive)






22. Routine request - transmittal - acknowledgement - claim.






23. Recipients name and address






24. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






25. Everday letters that acknowledge receipt of something.






26. An inhouse letter.






27. Used either open or mixed punctuation the 'good-bye'






28. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






29. The date the letter is written






30. This part of an email must be descriptive.






31. Number of spaces between the inside address and salutation.






32. Email and text messaging.






33. Usually contains contact information and a final statement of appreciation.






34. Sincerely -






35. Receiver's Address






36. Dear Mr. or Mrs.:






37. No punctuation marks are used after the salutation and the complientary close






38. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






39. Colon is placed after the salutation and a comma after the compimentary close






40. Number of spaces between the paragraphs in the body. (#2)






41. Use this rule when responding to emails in anger.






42. Written communication.






43. Number of spaces between the complimentary closing and the sender's typed name. (#2)






44. Attention getting opening statements - factual statements - request - and action.






45. Refers to the importance of sounding postive when writing a business letter.






46. A downfall to email and electronic communication: Addresses must be...






47. Email messages written discussing one topic.






48. Everyday letters that are a part of the normal course of business. (please send a catalog)






49. Announcing work policies - delegating responsibilities - and reporting results.






50. The very last thing - avoid if at all possible - a short last minute message