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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Attention getting opening statements - factual statements - request - and action.
Body of a Persuasive Letter
modified block
body
Body of an Everyday Letter
2. Used either open or mixed punctuation the 'good-bye'
Claim
complimentary close
3
block format
3. Refers to writing a business letter that is reader oriented.
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4. The way a letter is handeled
mailing notation
Outlook
ATTN:
3
5. Number of spaces between the paragraphs in the body. (#2)
post script
1 (#2)
The 'You' Approach
Claim
6. Includes company name - address - phone number - and email.
1
Letterhead
Give Options
subject
7. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
enclosures
modified block
Electronic Communication
3-4
8. Everyday letters that are a part of the normal course of business. (please send a catalog)
Salutation
3-4
address
Routine Request
9. This part of an email must be descriptive.
Give Options
24 Hour Rule
Subject
1
10. No punctuation marks are used after the salutation and the complientary close
Body of a Bad News Letter
Inside Address
Email
open punctuation
11. Only used when we don't know the recipients name
date
Transmittal
Precise
ATTN:
12. Refers to planning in advance what to write in a business letter.
Outlook
reference initials
Organization
open punctuation
13. Dear Mr. or Mrs.:
Subject
body
Salutation
modified block
14. Recipients name and address
1
ATTN:
Outlook
address
15. The very last thing - avoid if at all possible - a short last minute message
post script
Email
3-4
reference initials
16. Use this rule when responding to emails in anger.
Letterhead
24 Hour Rule
3-4 (#2)
Email
17. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
courtesy copy
Body of a Bad News Letter
post script
mixed punctuation
18. Number of spaces between the complimentary closing and the sender's typed name. (#2)
24 Hour Rule
3-4 (#2)
Tone
Acknowledgement
19. Title of the person who wrote the letter
The 'You' Approach
Give Options
authors title
complimentary close
20. The date the letter is written
Transmittal
Salutation
Personality
date
21. Email messages written discussing one topic.
Single Subject Emails
post script
reference initials
RE:
22. Receiver's Address
3
post script
Inside Address
RE:
23. Informs the reader that a copy has been sent to someone else
courtesy copy
authors title
Routine Request
salutation
24. Number of spaces between the date and inside address.
3-4
Transmittal
3-4 (#2)
mailing notation
25. A downfall to email and electronic communication: Addresses must be...
Types of Everyday Letters
Precise
Give Options
Salutation
26. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Claim
Tone
Uses for Memos
Business
27. One way to make it easier for the reader to say yes to a request. (persuasive)
Give Options
1
1 (#2)
authors title
28. Routine request - transmittal - acknowledgement - claim.
Salutation
address
body
Types of Everyday Letters
29. The 'hello' after your salutation - use open or mixed punctuation
enclosures
date
open punctuation
salutation
30. Direct opening - necessary details - and goodwill ending.
authors title
Salutation
Personality
Body of an Everyday Letter
31. Initials of the typist if they are not the author of the letter
Routine Request
Acknowledgement
3-4
reference initials
32. Everday letters making a claim that something was incorrect. (error in an order)
salutation
Transmittal
Claim
date
33. One way to make the reader do as little work as possible (persuasive)
post script
Letterhead
Precise
Include an Envelope
34. When something else is enclosed with the letter anything in addition to the letter
post script
Organization
enclosures
mixed punctuation
35. Colon is placed after the salutation and a comma after the compimentary close
RE:
courtesy copy
Body of a Bad News Letter
mixed punctuation
36. Email and text messaging.
open punctuation
Electronic Communication
Body of a Bad News Letter
Goodwill Ending
37. All ines begin at the left margin
ATTN:
block format
subject
Goodwill Ending
38. Tells you what the letter is going to be about
Personality
subject
mixed punctuation
Routine Request
39. Written communication.
complimentary close
courtesy copy
open punctuation
Correspondence
40. When writing a bad news letter - always leave an opportunity for future....
Body of a Persuasive Letter
Business
address
Correspondence
41. Usually contains contact information and a final statement of appreciation.
Tone
Goodwill Ending
1 (#2)
Give Options
42. When you are discussing invoice - invoice is a bill
RE:
Body of an Everyday Letter
body
Memorandum
43. Number of spaces between the letterhead and date.
date
Uses for Memos
courtesy copy
3
44. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
The 'You' Approach
body
Electronic Communication
reference initials
45. Everday letters that acknowledge receipt of something.
Acknowledgement
Routine Request
Give Options
3-4 (#2)
46. Sincerely -
complimentary close
Complimentary Closing
Goodwill Ending
Body of a Persuasive Letter
47. The new way to correspond. Formatted similar to a memo.
Business
Email
Routine Request
Claim
48. When writing persuasive letters - you are able to show more...
authors title
Acknowledgement
Personality
mixed punctuation
49. Number of spaces between the inside address and salutation.
authors title
1
block format
Personality
50. Refers to the importance of sounding postive when writing a business letter.
Acknowledgement
The 'You' Approach
mixed punctuation
Outlook