Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When something else is enclosed with the letter anything in addition to the letter






2. Attention getting opening statements - factual statements - request - and action.






3. Everyday letters that are a part of the normal course of business. (please send a catalog)






4. Number of spaces between the letterhead and date.






5. Written communication.






6. This part of an email must be descriptive.






7. One way to make it easier for the reader to say yes to a request. (persuasive)






8. Number of spaces between the date and inside address.






9. Routine request - transmittal - acknowledgement - claim.






10. All ines begin at the left margin






11. No punctuation marks are used after the salutation and the complientary close






12. Refers to the importance of sounding postive when writing a business letter.






13. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






14. Email messages written discussing one topic.






15. The very last thing - avoid if at all possible - a short last minute message






16. The new way to correspond. Formatted similar to a memo.






17. The 'hello' after your salutation - use open or mixed punctuation






18. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






19. When writing persuasive letters - you are able to show more...






20. The date the letter is written






21. Number of spaces between the paragraphs in the body. (#2)






22. Colon is placed after the salutation and a comma after the compimentary close






23. Dear Mr. or Mrs.:






24. Email and text messaging.






25. Includes company name - address - phone number - and email.






26. Number of spaces between the complimentary closing and the sender's typed name. (#2)






27. A downfall to email and electronic communication: Addresses must be...






28. Title of the person who wrote the letter






29. Receiver's Address






30. Usually contains contact information and a final statement of appreciation.






31. Refers to planning in advance what to write in a business letter.






32. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






33. Direct opening - necessary details - and goodwill ending.






34. Only used when we don't know the recipients name






35. Everyday letters that identify what is being sent. (cover letter)






36. The way a letter is handeled






37. Used either open or mixed punctuation the 'good-bye'






38. Refers to writing a business letter that is reader oriented.


39. One way to make the reader do as little work as possible (persuasive)






40. Initials of the typist if they are not the author of the letter






41. Number of spaces between the inside address and salutation.






42. Everday letters making a claim that something was incorrect. (error in an order)






43. Announcing work policies - delegating responsibilities - and reporting results.






44. Sincerely -






45. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






46. When writing a bad news letter - always leave an opportunity for future....






47. Tells you what the letter is going to be about






48. Informs the reader that a copy has been sent to someone else






49. Use this rule when responding to emails in anger.






50. Recipients name and address