Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sincerely -






2. Includes company name - address - phone number - and email.






3. Usually contains contact information and a final statement of appreciation.






4. Email messages written discussing one topic.






5. When writing a bad news letter - always leave an opportunity for future....






6. Tells you what the letter is going to be about






7. When writing persuasive letters - you are able to show more...






8. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






9. Announcing work policies - delegating responsibilities - and reporting results.






10. The 'hello' after your salutation - use open or mixed punctuation






11. No punctuation marks are used after the salutation and the complientary close






12. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






13. This part of an email must be descriptive.






14. The way a letter is handeled






15. When you are discussing invoice - invoice is a bill






16. Direct opening - necessary details - and goodwill ending.






17. Dear Mr. or Mrs.:






18. The new way to correspond. Formatted similar to a memo.






19. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






20. Title of the person who wrote the letter






21. A downfall to email and electronic communication: Addresses must be...






22. Email and text messaging.






23. Receiver's Address






24. One way to make it easier for the reader to say yes to a request. (persuasive)






25. Number of spaces between the date and inside address.






26. Refers to the importance of sounding postive when writing a business letter.






27. All ines begin at the left margin






28. Number of spaces between the letterhead and date.






29. Recipients name and address






30. Everyday letters that are a part of the normal course of business. (please send a catalog)






31. Everday letters making a claim that something was incorrect. (error in an order)






32. Number of spaces between the inside address and salutation.






33. Refers to writing a business letter that is reader oriented.


34. When something else is enclosed with the letter anything in addition to the letter






35. The date the letter is written






36. One way to make the reader do as little work as possible (persuasive)






37. Colon is placed after the salutation and a comma after the compimentary close






38. Number of spaces between the complimentary closing and the sender's typed name. (#2)






39. Attention getting opening statements - factual statements - request - and action.






40. Number of spaces between the paragraphs in the body. (#2)






41. Use this rule when responding to emails in anger.






42. Everyday letters that identify what is being sent. (cover letter)






43. Initials of the typist if they are not the author of the letter






44. Refers to planning in advance what to write in a business letter.






45. Written communication.






46. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






47. An inhouse letter.






48. Everday letters that acknowledge receipt of something.






49. Only used when we don't know the recipients name






50. The very last thing - avoid if at all possible - a short last minute message