Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tells you what the letter is going to be about






2. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






3. Everyday letters that are a part of the normal course of business. (please send a catalog)






4. Colon is placed after the salutation and a comma after the compimentary close






5. When you are discussing invoice - invoice is a bill






6. The way a letter is handeled






7. Title of the person who wrote the letter






8. When writing persuasive letters - you are able to show more...






9. A downfall to email and electronic communication: Addresses must be...






10. Recipients name and address






11. Announcing work policies - delegating responsibilities - and reporting results.






12. When writing a bad news letter - always leave an opportunity for future....






13. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






14. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






15. Number of spaces between the letterhead and date.






16. Usually contains contact information and a final statement of appreciation.






17. Everday letters that acknowledge receipt of something.






18. Initials of the typist if they are not the author of the letter






19. Number of spaces between the complimentary closing and the sender's typed name. (#2)






20. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






21. The very last thing - avoid if at all possible - a short last minute message






22. Used either open or mixed punctuation the 'good-bye'






23. Written communication.






24. All ines begin at the left margin






25. Receiver's Address






26. Number of spaces between the paragraphs in the body. (#2)






27. The date the letter is written






28. Dear Mr. or Mrs.:






29. Email messages written discussing one topic.






30. When something else is enclosed with the letter anything in addition to the letter






31. Refers to planning in advance what to write in a business letter.






32. The 'hello' after your salutation - use open or mixed punctuation






33. One way to make it easier for the reader to say yes to a request. (persuasive)






34. Routine request - transmittal - acknowledgement - claim.






35. One way to make the reader do as little work as possible (persuasive)






36. Informs the reader that a copy has been sent to someone else






37. Only used when we don't know the recipients name






38. Email and text messaging.






39. Includes company name - address - phone number - and email.






40. Number of spaces between the inside address and salutation.






41. No punctuation marks are used after the salutation and the complientary close






42. Refers to writing a business letter that is reader oriented.

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43. Everyday letters that identify what is being sent. (cover letter)






44. Everday letters making a claim that something was incorrect. (error in an order)






45. Direct opening - necessary details - and goodwill ending.






46. An inhouse letter.






47. The new way to correspond. Formatted similar to a memo.






48. Sincerely -






49. This part of an email must be descriptive.






50. Attention getting opening statements - factual statements - request - and action.