Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the inside address and salutation.






2. Use this rule when responding to emails in anger.






3. Routine request - transmittal - acknowledgement - claim.






4. Email messages written discussing one topic.






5. Colon is placed after the salutation and a comma after the compimentary close






6. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






7. The very last thing - avoid if at all possible - a short last minute message






8. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






9. An inhouse letter.






10. Attention getting opening statements - factual statements - request - and action.






11. Everyday letters that identify what is being sent. (cover letter)






12. Everday letters making a claim that something was incorrect. (error in an order)






13. Initials of the typist if they are not the author of the letter






14. The new way to correspond. Formatted similar to a memo.






15. Number of spaces between the paragraphs in the body. (#2)






16. When something else is enclosed with the letter anything in addition to the letter






17. Title of the person who wrote the letter






18. The date the letter is written






19. Everday letters that acknowledge receipt of something.






20. Sincerely -






21. Direct opening - necessary details - and goodwill ending.






22. Number of spaces between the complimentary closing and the sender's typed name. (#2)






23. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






24. The 'hello' after your salutation - use open or mixed punctuation






25. Email and text messaging.






26. The way a letter is handeled






27. Announcing work policies - delegating responsibilities - and reporting results.






28. Refers to the importance of sounding postive when writing a business letter.






29. All ines begin at the left margin






30. Number of spaces between the date and inside address.






31. Everyday letters that are a part of the normal course of business. (please send a catalog)






32. Number of spaces between the letterhead and date.






33. Tells you what the letter is going to be about






34. Dear Mr. or Mrs.:






35. No punctuation marks are used after the salutation and the complientary close






36. Written communication.






37. Only used when we don't know the recipients name






38. One way to make the reader do as little work as possible (persuasive)






39. Includes company name - address - phone number - and email.






40. When you are discussing invoice - invoice is a bill






41. Receiver's Address






42. This part of an email must be descriptive.






43. Refers to planning in advance what to write in a business letter.






44. Used either open or mixed punctuation the 'good-bye'






45. Usually contains contact information and a final statement of appreciation.






46. Informs the reader that a copy has been sent to someone else






47. One way to make it easier for the reader to say yes to a request. (persuasive)






48. When writing persuasive letters - you are able to show more...






49. Refers to writing a business letter that is reader oriented.

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50. A downfall to email and electronic communication: Addresses must be...