Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Dear Mr. or Mrs.:






2. Attention getting opening statements - factual statements - request - and action.






3. Used either open or mixed punctuation the 'good-bye'






4. Usually contains contact information and a final statement of appreciation.






5. Receiver's Address






6. An inhouse letter.






7. One way to make it easier for the reader to say yes to a request. (persuasive)






8. Number of spaces between the date and inside address.






9. One way to make the reader do as little work as possible (persuasive)






10. Email and text messaging.






11. When you are discussing invoice - invoice is a bill






12. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






13. Initials of the typist if they are not the author of the letter






14. Sincerely -






15. Email messages written discussing one topic.






16. Number of spaces between the paragraphs in the body. (#2)






17. Use this rule when responding to emails in anger.






18. Refers to writing a business letter that is reader oriented.


19. Routine request - transmittal - acknowledgement - claim.






20. This part of an email must be descriptive.






21. Tells you what the letter is going to be about






22. Refers to the importance of sounding postive when writing a business letter.






23. When writing persuasive letters - you are able to show more...






24. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






25. Colon is placed after the salutation and a comma after the compimentary close






26. The very last thing - avoid if at all possible - a short last minute message






27. Includes company name - address - phone number - and email.






28. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






29. Direct opening - necessary details - and goodwill ending.






30. Announcing work policies - delegating responsibilities - and reporting results.






31. Number of spaces between the complimentary closing and the sender's typed name. (#2)






32. Everday letters that acknowledge receipt of something.






33. Informs the reader that a copy has been sent to someone else






34. The date the letter is written






35. Number of spaces between the letterhead and date.






36. Refers to planning in advance what to write in a business letter.






37. Written communication.






38. The new way to correspond. Formatted similar to a memo.






39. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






40. Only used when we don't know the recipients name






41. Everyday letters that are a part of the normal course of business. (please send a catalog)






42. Number of spaces between the inside address and salutation.






43. Everyday letters that identify what is being sent. (cover letter)






44. The way a letter is handeled






45. Everday letters making a claim that something was incorrect. (error in an order)






46. Title of the person who wrote the letter






47. All ines begin at the left margin






48. Recipients name and address






49. When something else is enclosed with the letter anything in addition to the letter






50. The 'hello' after your salutation - use open or mixed punctuation