Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 20 minutes. 2 minutes extra for reading the instructions.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Informs the reader that a copy has been sent to someone else






2. Only used when we don't know the recipients name






3. Everyday letters that are a part of the normal course of business. (please send a catalog)






4. When writing a bad news letter - always leave an opportunity for future....






5. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






6. Title of the person who wrote the letter






7. When writing persuasive letters - you are able to show more...






8. Announcing work policies - delegating responsibilities - and reporting results.






9. Receiver's Address






10. Includes company name - address - phone number - and email.






11. Dear Mr. or Mrs.:






12. The date the letter is written






13. Refers to planning in advance what to write in a business letter.






14. All ines begin at the left margin






15. The way a letter is handeled






16. The 'hello' after your salutation - use open or mixed punctuation






17. Sincerely -






18. The very last thing - avoid if at all possible - a short last minute message






19. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






20. Tells you what the letter is going to be about






21. One way to make the reader do as little work as possible (persuasive)






22. Number of spaces between the inside address and salutation.






23. The new way to correspond. Formatted similar to a memo.






24. Everday letters that acknowledge receipt of something.






25. Use this rule when responding to emails in anger.






26. Direct opening - necessary details - and goodwill ending.






27. Email and text messaging.






28. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






29. Everyday letters that identify what is being sent. (cover letter)






30. Number of spaces between the letterhead and date.






31. One way to make it easier for the reader to say yes to a request. (persuasive)






32. Written communication.






33. Refers to the importance of sounding postive when writing a business letter.






34. No punctuation marks are used after the salutation and the complientary close






35. Colon is placed after the salutation and a comma after the compimentary close






36. Number of spaces between the date and inside address.






37. Everday letters making a claim that something was incorrect. (error in an order)






38. Number of spaces between the complimentary closing and the sender's typed name. (#2)






39. Recipients name and address






40. Routine request - transmittal - acknowledgement - claim.






41. When you are discussing invoice - invoice is a bill






42. An inhouse letter.






43. Refers to writing a business letter that is reader oriented.


44. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






45. Email messages written discussing one topic.






46. Initials of the typist if they are not the author of the letter






47. This part of an email must be descriptive.






48. Used either open or mixed punctuation the 'good-bye'






49. A downfall to email and electronic communication: Addresses must be...






50. When something else is enclosed with the letter anything in addition to the letter