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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Colon is placed after the salutation and a comma after the compimentary close
mixed punctuation
1 (#2)
RE:
Email
2. The date the letter is written
3
3-4
date
Body of a Persuasive Letter
3. Routine request - transmittal - acknowledgement - claim.
1
Types of Everyday Letters
ATTN:
3
4. Used either open or mixed punctuation the 'good-bye'
complimentary close
Include an Envelope
Transmittal
Precise
5. Email messages written discussing one topic.
Tone
Routine Request
The 'You' Approach
Single Subject Emails
6. Tells you what the letter is going to be about
Body of an Everyday Letter
subject
Electronic Communication
Transmittal
7. This part of an email must be descriptive.
Memorandum
Subject
Business
salutation
8. The way a letter is handeled
block format
mailing notation
Salutation
body
9. Email and text messaging.
Transmittal
Electronic Communication
Claim
Salutation
10. When writing persuasive letters - you are able to show more...
courtesy copy
block format
Salutation
Personality
11. The 'hello' after your salutation - use open or mixed punctuation
modified block
salutation
3-4
Email
12. Initials of the typist if they are not the author of the letter
authors title
reference initials
Outlook
Types of Everyday Letters
13. Everyday letters that identify what is being sent. (cover letter)
RE:
Email
Transmittal
Routine Request
14. Everyday letters that are a part of the normal course of business. (please send a catalog)
authors title
1 (#2)
Types of Everyday Letters
Routine Request
15. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Outlook
3
Body of a Bad News Letter
Personality
16. Announcing work policies - delegating responsibilities - and reporting results.
1 (#2)
Uses for Memos
3-4 (#2)
Transmittal
17. Everday letters that acknowledge receipt of something.
Email
ATTN:
Acknowledgement
Personality
18. Number of spaces between the inside address and salutation.
complimentary close
Acknowledgement
modified block
1
19. Sincerely -
3-4 (#2)
Complimentary Closing
courtesy copy
Precise
20. Informs the reader that a copy has been sent to someone else
Transmittal
courtesy copy
salutation
mailing notation
21. Number of spaces between the letterhead and date.
Transmittal
modified block
mailing notation
3
22. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Transmittal
Acknowledgement
Tone
reference initials
23. When you are discussing invoice - invoice is a bill
Complimentary Closing
date
1 (#2)
RE:
24. Includes company name - address - phone number - and email.
Outlook
Letterhead
mailing notation
Transmittal
25. One way to make it easier for the reader to say yes to a request. (persuasive)
salutation
Give Options
Body of an Everyday Letter
modified block
26. Usually contains contact information and a final statement of appreciation.
Goodwill Ending
Routine Request
Give Options
mixed punctuation
27. The very last thing - avoid if at all possible - a short last minute message
Body of a Persuasive Letter
post script
Uses for Memos
RE:
28. The new way to correspond. Formatted similar to a memo.
Include an Envelope
Transmittal
Outlook
Email
29. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
courtesy copy
modified block
Letterhead
reference initials
30. Written communication.
Correspondence
ATTN:
mixed punctuation
authors title
31. Recipients name and address
Outlook
address
reference initials
Acknowledgement
32. Only used when we don't know the recipients name
complimentary close
reference initials
mixed punctuation
ATTN:
33. Refers to planning in advance what to write in a business letter.
Uses for Memos
Body of a Persuasive Letter
Organization
Personality
34. An inhouse letter.
ATTN:
Memorandum
Tone
3-4
35. A downfall to email and electronic communication: Addresses must be...
Precise
Body of a Bad News Letter
Organization
Correspondence
36. Attention getting opening statements - factual statements - request - and action.
3-4 (#2)
Body of a Persuasive Letter
Precise
Letterhead
37. Dear Mr. or Mrs.:
Single Subject Emails
Salutation
mixed punctuation
Types of Everyday Letters
38. One way to make the reader do as little work as possible (persuasive)
3-4 (#2)
post script
Claim
Include an Envelope
39. Title of the person who wrote the letter
Body of an Everyday Letter
authors title
Email
ATTN:
40. No punctuation marks are used after the salutation and the complientary close
Precise
open punctuation
Claim
date
41. Number of spaces between the paragraphs in the body. (#2)
3-4
1 (#2)
address
block format
42. Number of spaces between the complimentary closing and the sender's typed name. (#2)
Routine Request
open punctuation
24 Hour Rule
3-4 (#2)
43. When something else is enclosed with the letter anything in addition to the letter
enclosures
Uses for Memos
open punctuation
authors title
44. Everday letters making a claim that something was incorrect. (error in an order)
Claim
Tone
1
Body of a Persuasive Letter
45. Refers to the importance of sounding postive when writing a business letter.
3-4
Outlook
Claim
1 (#2)
46. Refers to writing a business letter that is reader oriented.
47. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
RE:
Personality
body
Include an Envelope
48. Receiver's Address
Inside Address
Salutation
Outlook
reference initials
49. Number of spaces between the date and inside address.
Business
3-4
Routine Request
Complimentary Closing
50. All ines begin at the left margin
Single Subject Emails
The 'You' Approach
modified block
block format