Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The way a letter is handeled






2. When writing persuasive letters - you are able to show more...






3. Everday letters that acknowledge receipt of something.






4. Number of spaces between the letterhead and date.






5. Number of spaces between the inside address and salutation.






6. Tells you what the letter is going to be about






7. Number of spaces between the paragraphs in the body. (#2)






8. The very last thing - avoid if at all possible - a short last minute message






9. When writing a bad news letter - always leave an opportunity for future....






10. Direct opening - necessary details - and goodwill ending.






11. The 'hello' after your salutation - use open or mixed punctuation






12. When something else is enclosed with the letter anything in addition to the letter






13. Announcing work policies - delegating responsibilities - and reporting results.






14. The new way to correspond. Formatted similar to a memo.






15. Number of spaces between the complimentary closing and the sender's typed name. (#2)






16. Only used when we don't know the recipients name






17. Attention getting opening statements - factual statements - request - and action.






18. Includes company name - address - phone number - and email.






19. An inhouse letter.






20. Used either open or mixed punctuation the 'good-bye'






21. A downfall to email and electronic communication: Addresses must be...






22. Sincerely -






23. Refers to the importance of sounding postive when writing a business letter.






24. Receiver's Address






25. Everyday letters that are a part of the normal course of business. (please send a catalog)






26. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






27. Refers to planning in advance what to write in a business letter.






28. Colon is placed after the salutation and a comma after the compimentary close






29. Number of spaces between the date and inside address.






30. Written communication.






31. The date the letter is written






32. Email and text messaging.






33. Initials of the typist if they are not the author of the letter






34. Routine request - transmittal - acknowledgement - claim.






35. Title of the person who wrote the letter






36. Recipients name and address






37. This part of an email must be descriptive.






38. Use this rule when responding to emails in anger.






39. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






40. When you are discussing invoice - invoice is a bill






41. Everday letters making a claim that something was incorrect. (error in an order)






42. Email messages written discussing one topic.






43. Dear Mr. or Mrs.:






44. Usually contains contact information and a final statement of appreciation.






45. One way to make it easier for the reader to say yes to a request. (persuasive)






46. Everyday letters that identify what is being sent. (cover letter)






47. Refers to writing a business letter that is reader oriented.


48. No punctuation marks are used after the salutation and the complientary close






49. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






50. One way to make the reader do as little work as possible (persuasive)