Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sincerely -






2. The 'hello' after your salutation - use open or mixed punctuation






3. Recipients name and address






4. Refers to the importance of sounding postive when writing a business letter.






5. The very last thing - avoid if at all possible - a short last minute message






6. Refers to writing a business letter that is reader oriented.


7. Written communication.






8. Number of spaces between the date and inside address.






9. When writing a bad news letter - always leave an opportunity for future....






10. No punctuation marks are used after the salutation and the complientary close






11. Number of spaces between the inside address and salutation.






12. This part of an email must be descriptive.






13. Tells you what the letter is going to be about






14. Title of the person who wrote the letter






15. Receiver's Address






16. When writing persuasive letters - you are able to show more...






17. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






18. Refers to planning in advance what to write in a business letter.






19. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






20. An inhouse letter.






21. One way to make the reader do as little work as possible (persuasive)






22. Use this rule when responding to emails in anger.






23. The way a letter is handeled






24. All ines begin at the left margin






25. The new way to correspond. Formatted similar to a memo.






26. The date the letter is written






27. Everyday letters that identify what is being sent. (cover letter)






28. A downfall to email and electronic communication: Addresses must be...






29. Usually contains contact information and a final statement of appreciation.






30. Only used when we don't know the recipients name






31. Email messages written discussing one topic.






32. One way to make it easier for the reader to say yes to a request. (persuasive)






33. Number of spaces between the paragraphs in the body. (#2)






34. Attention getting opening statements - factual statements - request - and action.






35. Everyday letters that are a part of the normal course of business. (please send a catalog)






36. Informs the reader that a copy has been sent to someone else






37. Includes company name - address - phone number - and email.






38. Number of spaces between the complimentary closing and the sender's typed name. (#2)






39. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






40. Colon is placed after the salutation and a comma after the compimentary close






41. Number of spaces between the letterhead and date.






42. Used either open or mixed punctuation the 'good-bye'






43. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






44. When something else is enclosed with the letter anything in addition to the letter






45. Dear Mr. or Mrs.:






46. Email and text messaging.






47. When you are discussing invoice - invoice is a bill






48. Announcing work policies - delegating responsibilities - and reporting results.






49. Direct opening - necessary details - and goodwill ending.






50. Everday letters that acknowledge receipt of something.