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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used either open or mixed punctuation the 'good-bye'
date
Acknowledgement
block format
complimentary close
2. Sincerely -
Subject
Complimentary Closing
body
authors title
3. Refers to writing a business letter that is reader oriented.
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4. Usually contains contact information and a final statement of appreciation.
Uses for Memos
Types of Everyday Letters
Correspondence
Goodwill Ending
5. One way to make it easier for the reader to say yes to a request. (persuasive)
Give Options
open punctuation
body
modified block
6. One way to make the reader do as little work as possible (persuasive)
Include an Envelope
1 (#2)
The 'You' Approach
date
7. The date the letter is written
3-4 (#2)
Correspondence
1 (#2)
date
8. Written communication.
The 'You' Approach
Correspondence
salutation
block format
9. When you are discussing invoice - invoice is a bill
Correspondence
modified block
RE:
The 'You' Approach
10. Dear Mr. or Mrs.:
Body of a Persuasive Letter
Salutation
Outlook
Email
11. Tells you what the letter is going to be about
Complimentary Closing
subject
Correspondence
Give Options
12. An inhouse letter.
salutation
Correspondence
Memorandum
body
13. Direct opening - necessary details - and goodwill ending.
Personality
enclosures
modified block
Body of an Everyday Letter
14. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Memorandum
Letterhead
Body of a Bad News Letter
3
15. A downfall to email and electronic communication: Addresses must be...
Claim
1
Routine Request
Precise
16. Announcing work policies - delegating responsibilities - and reporting results.
Routine Request
The 'You' Approach
Tone
Uses for Memos
17. Number of spaces between the inside address and salutation.
Salutation
1
Body of a Bad News Letter
ATTN:
18. Number of spaces between the date and inside address.
Routine Request
The 'You' Approach
3-4
Goodwill Ending
19. Initials of the typist if they are not the author of the letter
Inside Address
address
reference initials
3-4
20. When something else is enclosed with the letter anything in addition to the letter
Organization
salutation
Routine Request
enclosures
21. Everday letters that acknowledge receipt of something.
Outlook
Acknowledgement
Complimentary Closing
courtesy copy
22. Routine request - transmittal - acknowledgement - claim.
Include an Envelope
enclosures
salutation
Types of Everyday Letters
23. Recipients name and address
3-4
Precise
Salutation
address
24. Number of spaces between the complimentary closing and the sender's typed name. (#2)
3-4 (#2)
Claim
subject
Uses for Memos
25. Number of spaces between the letterhead and date.
Acknowledgement
Precise
3
mixed punctuation
26. Title of the person who wrote the letter
Inside Address
authors title
Outlook
Subject
27. This part of an email must be descriptive.
Tone
Body of a Persuasive Letter
1 (#2)
Subject
28. When writing persuasive letters - you are able to show more...
1
Complimentary Closing
complimentary close
Personality
29. All ines begin at the left margin
Salutation
block format
Body of a Persuasive Letter
Body of a Bad News Letter
30. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
3
Business
Include an Envelope
body
31. The way a letter is handeled
Email
Single Subject Emails
Electronic Communication
mailing notation
32. Only used when we don't know the recipients name
Email
24 Hour Rule
ATTN:
address
33. The very last thing - avoid if at all possible - a short last minute message
post script
Subject
Include an Envelope
ATTN:
34. The 'hello' after your salutation - use open or mixed punctuation
Letterhead
salutation
Routine Request
mixed punctuation
35. Email messages written discussing one topic.
Give Options
3-4
Single Subject Emails
Email
36. When writing a bad news letter - always leave an opportunity for future....
body
Single Subject Emails
Complimentary Closing
Business
37. Email and text messaging.
Electronic Communication
Correspondence
Claim
Outlook
38. Use this rule when responding to emails in anger.
Organization
3
24 Hour Rule
3-4 (#2)
39. Attention getting opening statements - factual statements - request - and action.
Body of a Persuasive Letter
Correspondence
24 Hour Rule
mailing notation
40. No punctuation marks are used after the salutation and the complientary close
Correspondence
Transmittal
1
open punctuation
41. Number of spaces between the paragraphs in the body. (#2)
Personality
1 (#2)
The 'You' Approach
block format
42. Refers to planning in advance what to write in a business letter.
Organization
Complimentary Closing
complimentary close
mixed punctuation
43. Everyday letters that identify what is being sent. (cover letter)
Uses for Memos
authors title
Goodwill Ending
Transmittal
44. Everyday letters that are a part of the normal course of business. (please send a catalog)
Precise
Routine Request
3
1
45. Includes company name - address - phone number - and email.
Letterhead
mailing notation
Types of Everyday Letters
Tone
46. The new way to correspond. Formatted similar to a memo.
Acknowledgement
authors title
The 'You' Approach
Email
47. Colon is placed after the salutation and a comma after the compimentary close
Business
Outlook
enclosures
mixed punctuation
48. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
Precise
modified block
address
salutation
49. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Acknowledgement
Routine Request
Body of a Persuasive Letter
Tone
50. Receiver's Address
Salutation
Inside Address
Precise
date