Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Routine request - transmittal - acknowledgement - claim.






2. The very last thing - avoid if at all possible - a short last minute message






3. Written communication.






4. One way to make the reader do as little work as possible (persuasive)






5. Receiver's Address






6. Number of spaces between the inside address and salutation.






7. Includes company name - address - phone number - and email.






8. Everyday letters that identify what is being sent. (cover letter)






9. Everyday letters that are a part of the normal course of business. (please send a catalog)






10. Email messages written discussing one topic.






11. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






12. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






13. A downfall to email and electronic communication: Addresses must be...






14. One way to make it easier for the reader to say yes to a request. (persuasive)






15. No punctuation marks are used after the salutation and the complientary close






16. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






17. The 'hello' after your salutation - use open or mixed punctuation






18. Number of spaces between the letterhead and date.






19. All ines begin at the left margin






20. Everday letters that acknowledge receipt of something.






21. Use this rule when responding to emails in anger.






22. Attention getting opening statements - factual statements - request - and action.






23. Number of spaces between the date and inside address.






24. Number of spaces between the paragraphs in the body. (#2)






25. Everday letters making a claim that something was incorrect. (error in an order)






26. When you are discussing invoice - invoice is a bill






27. Recipients name and address






28. Refers to writing a business letter that is reader oriented.


29. When writing persuasive letters - you are able to show more...






30. Dear Mr. or Mrs.:






31. Refers to the importance of sounding postive when writing a business letter.






32. When writing a bad news letter - always leave an opportunity for future....






33. The date the letter is written






34. Informs the reader that a copy has been sent to someone else






35. The way a letter is handeled






36. This part of an email must be descriptive.






37. Direct opening - necessary details - and goodwill ending.






38. Sincerely -






39. Announcing work policies - delegating responsibilities - and reporting results.






40. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






41. Colon is placed after the salutation and a comma after the compimentary close






42. Usually contains contact information and a final statement of appreciation.






43. Initials of the typist if they are not the author of the letter






44. Number of spaces between the complimentary closing and the sender's typed name. (#2)






45. The new way to correspond. Formatted similar to a memo.






46. An inhouse letter.






47. Refers to planning in advance what to write in a business letter.






48. Tells you what the letter is going to be about






49. Title of the person who wrote the letter






50. Only used when we don't know the recipients name