Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Includes company name - address - phone number - and email.






2. The 'hello' after your salutation - use open or mixed punctuation






3. Usually contains contact information and a final statement of appreciation.






4. The date the letter is written






5. The very last thing - avoid if at all possible - a short last minute message






6. Colon is placed after the salutation and a comma after the compimentary close






7. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






8. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






9. Sincerely -






10. Refers to planning in advance what to write in a business letter.






11. Receiver's Address






12. Number of spaces between the inside address and salutation.






13. One way to make it easier for the reader to say yes to a request. (persuasive)






14. Direct opening - necessary details - and goodwill ending.






15. Number of spaces between the date and inside address.






16. Initials of the typist if they are not the author of the letter






17. An inhouse letter.






18. The new way to correspond. Formatted similar to a memo.






19. Recipients name and address






20. Only used when we don't know the recipients name






21. No punctuation marks are used after the salutation and the complientary close






22. Announcing work policies - delegating responsibilities - and reporting results.






23. Email messages written discussing one topic.






24. Refers to the importance of sounding postive when writing a business letter.






25. Everday letters that acknowledge receipt of something.






26. Number of spaces between the letterhead and date.






27. Refers to writing a business letter that is reader oriented.


28. When writing a bad news letter - always leave an opportunity for future....






29. Number of spaces between the paragraphs in the body. (#2)






30. When something else is enclosed with the letter anything in addition to the letter






31. Written communication.






32. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






33. Everyday letters that are a part of the normal course of business. (please send a catalog)






34. When you are discussing invoice - invoice is a bill






35. Everyday letters that identify what is being sent. (cover letter)






36. When writing persuasive letters - you are able to show more...






37. Everday letters making a claim that something was incorrect. (error in an order)






38. One way to make the reader do as little work as possible (persuasive)






39. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






40. Tells you what the letter is going to be about






41. Email and text messaging.






42. Informs the reader that a copy has been sent to someone else






43. All ines begin at the left margin






44. Dear Mr. or Mrs.:






45. Attention getting opening statements - factual statements - request - and action.






46. Title of the person who wrote the letter






47. A downfall to email and electronic communication: Addresses must be...






48. Routine request - transmittal - acknowledgement - claim.






49. Use this rule when responding to emails in anger.






50. Number of spaces between the complimentary closing and the sender's typed name. (#2)