Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The 'hello' after your salutation - use open or mixed punctuation






2. A downfall to email and electronic communication: Addresses must be...






3. Refers to planning in advance what to write in a business letter.






4. Everday letters that acknowledge receipt of something.






5. The new way to correspond. Formatted similar to a memo.






6. Informs the reader that a copy has been sent to someone else






7. Tells you what the letter is going to be about






8. Title of the person who wrote the letter






9. Number of spaces between the letterhead and date.






10. The very last thing - avoid if at all possible - a short last minute message






11. One way to make the reader do as little work as possible (persuasive)






12. One way to make it easier for the reader to say yes to a request. (persuasive)






13. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






14. Sincerely -






15. Refers to writing a business letter that is reader oriented.


16. Everyday letters that identify what is being sent. (cover letter)






17. All ines begin at the left margin






18. Announcing work policies - delegating responsibilities - and reporting results.






19. Colon is placed after the salutation and a comma after the compimentary close






20. When writing persuasive letters - you are able to show more...






21. No punctuation marks are used after the salutation and the complientary close






22. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






23. Attention getting opening statements - factual statements - request - and action.






24. When writing a bad news letter - always leave an opportunity for future....






25. The way a letter is handeled






26. Number of spaces between the complimentary closing and the sender's typed name. (#2)






27. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






28. Refers to the importance of sounding postive when writing a business letter.






29. Everyday letters that are a part of the normal course of business. (please send a catalog)






30. Email messages written discussing one topic.






31. An inhouse letter.






32. Routine request - transmittal - acknowledgement - claim.






33. Everday letters making a claim that something was incorrect. (error in an order)






34. Only used when we don't know the recipients name






35. Receiver's Address






36. Initials of the typist if they are not the author of the letter






37. Written communication.






38. The date the letter is written






39. Recipients name and address






40. Used either open or mixed punctuation the 'good-bye'






41. Dear Mr. or Mrs.:






42. Usually contains contact information and a final statement of appreciation.






43. When something else is enclosed with the letter anything in addition to the letter






44. Number of spaces between the paragraphs in the body. (#2)






45. Includes company name - address - phone number - and email.






46. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






47. This part of an email must be descriptive.






48. Number of spaces between the date and inside address.






49. Number of spaces between the inside address and salutation.






50. Use this rule when responding to emails in anger.