Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






2. Everday letters that acknowledge receipt of something.






3. Number of spaces between the inside address and salutation.






4. A downfall to email and electronic communication: Addresses must be...






5. Informs the reader that a copy has been sent to someone else






6. Receiver's Address






7. Number of spaces between the complimentary closing and the sender's typed name. (#2)






8. Refers to planning in advance what to write in a business letter.






9. The new way to correspond. Formatted similar to a memo.






10. All ines begin at the left margin






11. Sincerely -






12. When writing a bad news letter - always leave an opportunity for future....






13. Used either open or mixed punctuation the 'good-bye'






14. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






15. When you are discussing invoice - invoice is a bill






16. Number of spaces between the paragraphs in the body. (#2)






17. Usually contains contact information and a final statement of appreciation.






18. Refers to writing a business letter that is reader oriented.






19. When something else is enclosed with the letter anything in addition to the letter






20. Everday letters making a claim that something was incorrect. (error in an order)






21. Only used when we don't know the recipients name






22. Number of spaces between the date and inside address.






23. Everyday letters that are a part of the normal course of business. (please send a catalog)






24. The date the letter is written






25. This part of an email must be descriptive.






26. Announcing work policies - delegating responsibilities - and reporting results.






27. Email and text messaging.






28. Tells you what the letter is going to be about






29. Routine request - transmittal - acknowledgement - claim.






30. Direct opening - necessary details - and goodwill ending.






31. Attention getting opening statements - factual statements - request - and action.






32. Number of spaces between the letterhead and date.






33. Written communication.






34. Recipients name and address






35. One way to make the reader do as little work as possible (persuasive)






36. Everyday letters that identify what is being sent. (cover letter)






37. No punctuation marks are used after the salutation and the complientary close






38. Colon is placed after the salutation and a comma after the compimentary close






39. Use this rule when responding to emails in anger.






40. The very last thing - avoid if at all possible - a short last minute message






41. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






42. Refers to the importance of sounding postive when writing a business letter.






43. When writing persuasive letters - you are able to show more...






44. Email messages written discussing one topic.






45. Initials of the typist if they are not the author of the letter






46. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






47. The way a letter is handeled






48. Title of the person who wrote the letter






49. The 'hello' after your salutation - use open or mixed punctuation






50. Dear Mr. or Mrs.: