Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Usually contains contact information and a final statement of appreciation.






2. This part of an email must be descriptive.






3. Everyday letters that are a part of the normal course of business. (please send a catalog)






4. Receiver's Address






5. Announcing work policies - delegating responsibilities - and reporting results.






6. Written communication.






7. Sincerely -






8. Colon is placed after the salutation and a comma after the compimentary close






9. One way to make it easier for the reader to say yes to a request. (persuasive)






10. Title of the person who wrote the letter






11. Number of spaces between the inside address and salutation.






12. Recipients name and address






13. Everyday letters that identify what is being sent. (cover letter)






14. Use this rule when responding to emails in anger.






15. One way to make the reader do as little work as possible (persuasive)






16. Number of spaces between the complimentary closing and the sender's typed name. (#2)






17. Used either open or mixed punctuation the 'good-bye'






18. Initials of the typist if they are not the author of the letter






19. The very last thing - avoid if at all possible - a short last minute message






20. The way a letter is handeled






21. Refers to writing a business letter that is reader oriented.


22. Everday letters making a claim that something was incorrect. (error in an order)






23. Email and text messaging.






24. Everday letters that acknowledge receipt of something.






25. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






26. A downfall to email and electronic communication: Addresses must be...






27. The 'hello' after your salutation - use open or mixed punctuation






28. No punctuation marks are used after the salutation and the complientary close






29. Number of spaces between the paragraphs in the body. (#2)






30. When writing persuasive letters - you are able to show more...






31. Email messages written discussing one topic.






32. The new way to correspond. Formatted similar to a memo.






33. Attention getting opening statements - factual statements - request - and action.






34. Only used when we don't know the recipients name






35. The date the letter is written






36. All ines begin at the left margin






37. Number of spaces between the letterhead and date.






38. Refers to the importance of sounding postive when writing a business letter.






39. Dear Mr. or Mrs.:






40. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






41. Routine request - transmittal - acknowledgement - claim.






42. Refers to planning in advance what to write in a business letter.






43. Includes company name - address - phone number - and email.






44. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






45. Informs the reader that a copy has been sent to someone else






46. Direct opening - necessary details - and goodwill ending.






47. When you are discussing invoice - invoice is a bill






48. Tells you what the letter is going to be about






49. An inhouse letter.






50. Number of spaces between the date and inside address.