Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Announcing work policies - delegating responsibilities - and reporting results.






2. Dear Mr. or Mrs.:






3. When you are discussing invoice - invoice is a bill






4. When writing persuasive letters - you are able to show more...






5. The new way to correspond. Formatted similar to a memo.






6. This part of an email must be descriptive.






7. The way a letter is handeled






8. The very last thing - avoid if at all possible - a short last minute message






9. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






10. A downfall to email and electronic communication: Addresses must be...






11. The date the letter is written






12. Everday letters that acknowledge receipt of something.






13. One way to make it easier for the reader to say yes to a request. (persuasive)






14. Email messages written discussing one topic.






15. Includes company name - address - phone number - and email.






16. An inhouse letter.






17. Colon is placed after the salutation and a comma after the compimentary close






18. Title of the person who wrote the letter






19. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






20. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






21. All ines begin at the left margin






22. Number of spaces between the date and inside address.






23. Receiver's Address






24. Informs the reader that a copy has been sent to someone else






25. Everday letters making a claim that something was incorrect. (error in an order)






26. Number of spaces between the complimentary closing and the sender's typed name. (#2)






27. Direct opening - necessary details - and goodwill ending.






28. The 'hello' after your salutation - use open or mixed punctuation






29. When writing a bad news letter - always leave an opportunity for future....






30. Written communication.






31. Number of spaces between the inside address and salutation.






32. Everyday letters that are a part of the normal course of business. (please send a catalog)






33. Tells you what the letter is going to be about






34. Only used when we don't know the recipients name






35. Initials of the typist if they are not the author of the letter






36. When something else is enclosed with the letter anything in addition to the letter






37. Usually contains contact information and a final statement of appreciation.






38. No punctuation marks are used after the salutation and the complientary close






39. Use this rule when responding to emails in anger.






40. Routine request - transmittal - acknowledgement - claim.






41. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






42. Email and text messaging.






43. Refers to planning in advance what to write in a business letter.






44. One way to make the reader do as little work as possible (persuasive)






45. Everyday letters that identify what is being sent. (cover letter)






46. Number of spaces between the letterhead and date.






47. Number of spaces between the paragraphs in the body. (#2)






48. Sincerely -






49. Used either open or mixed punctuation the 'good-bye'






50. Refers to writing a business letter that is reader oriented.