Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An inhouse letter.






2. Receiver's Address






3. Usually contains contact information and a final statement of appreciation.






4. Number of spaces between the letterhead and date.






5. When something else is enclosed with the letter anything in addition to the letter






6. No punctuation marks are used after the salutation and the complientary close






7. One way to make it easier for the reader to say yes to a request. (persuasive)






8. All ines begin at the left margin






9. Refers to planning in advance what to write in a business letter.






10. The new way to correspond. Formatted similar to a memo.






11. The very last thing - avoid if at all possible - a short last minute message






12. Dear Mr. or Mrs.:






13. Sincerely -






14. The 'hello' after your salutation - use open or mixed punctuation






15. Number of spaces between the inside address and salutation.






16. Refers to writing a business letter that is reader oriented.


17. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






18. Email and text messaging.






19. Title of the person who wrote the letter






20. Refers to the importance of sounding postive when writing a business letter.






21. Use this rule when responding to emails in anger.






22. Email messages written discussing one topic.






23. Only used when we don't know the recipients name






24. When you are discussing invoice - invoice is a bill






25. Everyday letters that are a part of the normal course of business. (please send a catalog)






26. One way to make the reader do as little work as possible (persuasive)






27. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






28. Colon is placed after the salutation and a comma after the compimentary close






29. Everday letters making a claim that something was incorrect. (error in an order)






30. When writing persuasive letters - you are able to show more...






31. Number of spaces between the complimentary closing and the sender's typed name. (#2)






32. Announcing work policies - delegating responsibilities - and reporting results.






33. The way a letter is handeled






34. Includes company name - address - phone number - and email.






35. This part of an email must be descriptive.






36. Number of spaces between the paragraphs in the body. (#2)






37. Tells you what the letter is going to be about






38. Everyday letters that identify what is being sent. (cover letter)






39. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






40. Used either open or mixed punctuation the 'good-bye'






41. Everday letters that acknowledge receipt of something.






42. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






43. A downfall to email and electronic communication: Addresses must be...






44. When writing a bad news letter - always leave an opportunity for future....






45. Recipients name and address






46. Attention getting opening statements - factual statements - request - and action.






47. Initials of the typist if they are not the author of the letter






48. Informs the reader that a copy has been sent to someone else






49. Number of spaces between the date and inside address.






50. The date the letter is written