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Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Routine request - transmittal - acknowledgement - claim.






2. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






3. Title of the person who wrote the letter






4. Refers to writing a business letter that is reader oriented.

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5. Written communication.






6. Number of spaces between the letterhead and date.






7. Everday letters that acknowledge receipt of something.






8. When you are discussing invoice - invoice is a bill






9. Used either open or mixed punctuation the 'good-bye'






10. No punctuation marks are used after the salutation and the complientary close






11. Attention getting opening statements - factual statements - request - and action.






12. Everyday letters that are a part of the normal course of business. (please send a catalog)






13. Sincerely -






14. The 'hello' after your salutation - use open or mixed punctuation






15. The new way to correspond. Formatted similar to a memo.






16. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






17. Refers to planning in advance what to write in a business letter.






18. Everyday letters that identify what is being sent. (cover letter)






19. When writing a bad news letter - always leave an opportunity for future....






20. Email and text messaging.






21. Informs the reader that a copy has been sent to someone else






22. Includes company name - address - phone number - and email.






23. Everday letters making a claim that something was incorrect. (error in an order)






24. The very last thing - avoid if at all possible - a short last minute message






25. Announcing work policies - delegating responsibilities - and reporting results.






26. All ines begin at the left margin






27. When something else is enclosed with the letter anything in addition to the letter






28. Number of spaces between the complimentary closing and the sender's typed name. (#2)






29. One way to make it easier for the reader to say yes to a request. (persuasive)






30. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






31. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






32. Number of spaces between the inside address and salutation.






33. Use this rule when responding to emails in anger.






34. Direct opening - necessary details - and goodwill ending.






35. A downfall to email and electronic communication: Addresses must be...






36. When writing persuasive letters - you are able to show more...






37. Recipients name and address






38. Dear Mr. or Mrs.:






39. Number of spaces between the paragraphs in the body. (#2)






40. Receiver's Address






41. An inhouse letter.






42. Initials of the typist if they are not the author of the letter






43. Number of spaces between the date and inside address.






44. This part of an email must be descriptive.






45. Email messages written discussing one topic.






46. One way to make the reader do as little work as possible (persuasive)






47. Only used when we don't know the recipients name






48. Tells you what the letter is going to be about






49. Usually contains contact information and a final statement of appreciation.






50. Colon is placed after the salutation and a comma after the compimentary close







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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