Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Receiver's Address






2. The way a letter is handeled






3. Refers to the importance of sounding postive when writing a business letter.






4. The 'hello' after your salutation - use open or mixed punctuation






5. Informs the reader that a copy has been sent to someone else






6. Usually contains contact information and a final statement of appreciation.






7. All ines begin at the left margin






8. The date the letter is written






9. Email messages written discussing one topic.






10. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






11. Refers to planning in advance what to write in a business letter.






12. No punctuation marks are used after the salutation and the complientary close






13. Attention getting opening statements - factual statements - request - and action.






14. Tells you what the letter is going to be about






15. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






16. A downfall to email and electronic communication: Addresses must be...






17. Use this rule when responding to emails in anger.






18. Refers to writing a business letter that is reader oriented.


19. Routine request - transmittal - acknowledgement - claim.






20. One way to make the reader do as little work as possible (persuasive)






21. This part of an email must be descriptive.






22. When you are discussing invoice - invoice is a bill






23. One way to make it easier for the reader to say yes to a request. (persuasive)






24. Colon is placed after the salutation and a comma after the compimentary close






25. Written communication.






26. Everday letters that acknowledge receipt of something.






27. Number of spaces between the date and inside address.






28. Direct opening - necessary details - and goodwill ending.






29. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






30. Sincerely -






31. Everday letters making a claim that something was incorrect. (error in an order)






32. Announcing work policies - delegating responsibilities - and reporting results.






33. Number of spaces between the letterhead and date.






34. The new way to correspond. Formatted similar to a memo.






35. Includes company name - address - phone number - and email.






36. Dear Mr. or Mrs.:






37. Only used when we don't know the recipients name






38. Used either open or mixed punctuation the 'good-bye'






39. The very last thing - avoid if at all possible - a short last minute message






40. Everyday letters that are a part of the normal course of business. (please send a catalog)






41. Everyday letters that identify what is being sent. (cover letter)






42. When writing persuasive letters - you are able to show more...






43. Title of the person who wrote the letter






44. Email and text messaging.






45. An inhouse letter.






46. Initials of the typist if they are not the author of the letter






47. Recipients name and address






48. Number of spaces between the complimentary closing and the sender's typed name. (#2)






49. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






50. When writing a bad news letter - always leave an opportunity for future....