Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the date and inside address.






2. When something else is enclosed with the letter anything in addition to the letter






3. Initials of the typist if they are not the author of the letter






4. The 'hello' after your salutation - use open or mixed punctuation






5. Everday letters that acknowledge receipt of something.






6. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






7. Number of spaces between the letterhead and date.






8. Email messages written discussing one topic.






9. All ines begin at the left margin






10. No punctuation marks are used after the salutation and the complientary close






11. Usually contains contact information and a final statement of appreciation.






12. When writing a bad news letter - always leave an opportunity for future....






13. Used either open or mixed punctuation the 'good-bye'






14. Announcing work policies - delegating responsibilities - and reporting results.






15. Written communication.






16. Everyday letters that are a part of the normal course of business. (please send a catalog)






17. Direct opening - necessary details - and goodwill ending.






18. Tells you what the letter is going to be about






19. Only used when we don't know the recipients name






20. Refers to planning in advance what to write in a business letter.






21. Number of spaces between the paragraphs in the body. (#2)






22. Receiver's Address






23. Everday letters making a claim that something was incorrect. (error in an order)






24. When writing persuasive letters - you are able to show more...






25. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






26. Colon is placed after the salutation and a comma after the compimentary close






27. Sincerely -






28. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






29. Refers to the importance of sounding postive when writing a business letter.






30. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






31. Attention getting opening statements - factual statements - request - and action.






32. One way to make it easier for the reader to say yes to a request. (persuasive)






33. One way to make the reader do as little work as possible (persuasive)






34. The new way to correspond. Formatted similar to a memo.






35. Use this rule when responding to emails in anger.






36. This part of an email must be descriptive.






37. The very last thing - avoid if at all possible - a short last minute message






38. Number of spaces between the inside address and salutation.






39. The way a letter is handeled






40. Routine request - transmittal - acknowledgement - claim.






41. Email and text messaging.






42. Includes company name - address - phone number - and email.






43. Dear Mr. or Mrs.:






44. Title of the person who wrote the letter






45. Number of spaces between the complimentary closing and the sender's typed name. (#2)






46. The date the letter is written






47. A downfall to email and electronic communication: Addresses must be...






48. Recipients name and address






49. An inhouse letter.






50. Informs the reader that a copy has been sent to someone else