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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everyday letters that are a part of the normal course of business. (please send a catalog)
1 (#2)
Routine Request
courtesy copy
modified block
2. A downfall to email and electronic communication: Addresses must be...
3
Correspondence
Precise
Body of a Bad News Letter
3. The way a letter is handeled
3-4
mailing notation
Salutation
post script
4. Use this rule when responding to emails in anger.
24 Hour Rule
3
Types of Everyday Letters
post script
5. Dear Mr. or Mrs.:
3-4 (#2)
Transmittal
Salutation
open punctuation
6. Email messages written discussing one topic.
Types of Everyday Letters
Single Subject Emails
Body of an Everyday Letter
ATTN:
7. The very last thing - avoid if at all possible - a short last minute message
post script
body
24 Hour Rule
3-4
8. Email and text messaging.
Give Options
courtesy copy
Electronic Communication
post script
9. Sincerely -
1 (#2)
Claim
Correspondence
Complimentary Closing
10. Colon is placed after the salutation and a comma after the compimentary close
mixed punctuation
ATTN:
reference initials
Types of Everyday Letters
11. When you are discussing invoice - invoice is a bill
RE:
courtesy copy
3-4 (#2)
address
12. When writing persuasive letters - you are able to show more...
Email
Tone
Letterhead
Personality
13. Only used when we don't know the recipients name
1
Complimentary Closing
ATTN:
Body of an Everyday Letter
14. Tells you what the letter is going to be about
subject
Letterhead
modified block
Correspondence
15. Refers to writing a business letter that is reader oriented.
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16. Used either open or mixed punctuation the 'good-bye'
1
block format
Routine Request
complimentary close
17. One way to make it easier for the reader to say yes to a request. (persuasive)
Goodwill Ending
post script
Single Subject Emails
Give Options
18. When something else is enclosed with the letter anything in addition to the letter
Outlook
Transmittal
Body of an Everyday Letter
enclosures
19. Refers to planning in advance what to write in a business letter.
Organization
Email
Acknowledgement
reference initials
20. Refers to the importance of sounding postive when writing a business letter.
3-4 (#2)
Body of a Bad News Letter
Electronic Communication
Outlook
21. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Routine Request
Body of a Bad News Letter
Outlook
Acknowledgement
22. Direct opening - necessary details - and goodwill ending.
The 'You' Approach
Precise
Body of an Everyday Letter
Complimentary Closing
23. No punctuation marks are used after the salutation and the complientary close
salutation
mailing notation
open punctuation
courtesy copy
24. Number of spaces between the letterhead and date.
modified block
3
Correspondence
Tone
25. Attention getting opening statements - factual statements - request - and action.
Body of an Everyday Letter
body
Body of a Persuasive Letter
mixed punctuation
26. This part of an email must be descriptive.
Body of a Persuasive Letter
Subject
Memorandum
3
27. Routine request - transmittal - acknowledgement - claim.
Types of Everyday Letters
Complimentary Closing
Personality
The 'You' Approach
28. All ines begin at the left margin
block format
1
The 'You' Approach
courtesy copy
29. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
Complimentary Closing
Outlook
modified block
Business
30. Number of spaces between the inside address and salutation.
Include an Envelope
open punctuation
1
block format
31. One way to make the reader do as little work as possible (persuasive)
Letterhead
Tone
Include an Envelope
enclosures
32. Written communication.
complimentary close
mailing notation
Correspondence
Types of Everyday Letters
33. Everday letters that acknowledge receipt of something.
Memorandum
Body of a Persuasive Letter
subject
Acknowledgement
34. An inhouse letter.
Memorandum
Body of a Persuasive Letter
Body of a Bad News Letter
Single Subject Emails
35. The date the letter is written
Single Subject Emails
modified block
date
Subject
36. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Goodwill Ending
Tone
complimentary close
The 'You' Approach
37. Everday letters making a claim that something was incorrect. (error in an order)
Uses for Memos
date
Claim
Email
38. When writing a bad news letter - always leave an opportunity for future....
Complimentary Closing
The 'You' Approach
Give Options
Business
39. Number of spaces between the paragraphs in the body. (#2)
1 (#2)
Letterhead
mailing notation
ATTN:
40. Recipients name and address
Transmittal
address
Email
mailing notation
41. The 'hello' after your salutation - use open or mixed punctuation
ATTN:
Body of an Everyday Letter
block format
salutation
42. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
block format
salutation
1
body
43. Number of spaces between the date and inside address.
3-4 (#2)
Tone
3-4
authors title
44. Initials of the typist if they are not the author of the letter
Uses for Memos
reference initials
block format
enclosures
45. Announcing work policies - delegating responsibilities - and reporting results.
Memorandum
Uses for Memos
body
RE:
46. The new way to correspond. Formatted similar to a memo.
Letterhead
Email
Tone
ATTN:
47. Receiver's Address
Outlook
Tone
Inside Address
Personality
48. Number of spaces between the complimentary closing and the sender's typed name. (#2)
complimentary close
3-4 (#2)
Uses for Memos
Subject
49. Title of the person who wrote the letter
mixed punctuation
authors title
open punctuation
subject
50. Usually contains contact information and a final statement of appreciation.
Goodwill Ending
Acknowledgement
Memorandum
3-4