Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The new way to correspond. Formatted similar to a memo.






2. Direct opening - necessary details - and goodwill ending.






3. A downfall to email and electronic communication: Addresses must be...






4. Email and text messaging.






5. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






6. Dear Mr. or Mrs.:






7. Number of spaces between the paragraphs in the body. (#2)






8. Use this rule when responding to emails in anger.






9. Refers to planning in advance what to write in a business letter.






10. Everyday letters that are a part of the normal course of business. (please send a catalog)






11. Initials of the typist if they are not the author of the letter






12. Includes company name - address - phone number - and email.






13. Refers to writing a business letter that is reader oriented.

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14. Number of spaces between the date and inside address.






15. This part of an email must be descriptive.






16. Everyday letters that identify what is being sent. (cover letter)






17. When writing a bad news letter - always leave an opportunity for future....






18. One way to make it easier for the reader to say yes to a request. (persuasive)






19. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






20. When writing persuasive letters - you are able to show more...






21. Routine request - transmittal - acknowledgement - claim.






22. The date the letter is written






23. Colon is placed after the salutation and a comma after the compimentary close






24. Refers to the importance of sounding postive when writing a business letter.






25. Number of spaces between the inside address and salutation.






26. Informs the reader that a copy has been sent to someone else






27. Email messages written discussing one topic.






28. An inhouse letter.






29. Usually contains contact information and a final statement of appreciation.






30. Announcing work policies - delegating responsibilities - and reporting results.






31. The very last thing - avoid if at all possible - a short last minute message






32. Number of spaces between the complimentary closing and the sender's typed name. (#2)






33. No punctuation marks are used after the salutation and the complientary close






34. Only used when we don't know the recipients name






35. When you are discussing invoice - invoice is a bill






36. Tells you what the letter is going to be about






37. All ines begin at the left margin






38. Written communication.






39. Sincerely -






40. Recipients name and address






41. One way to make the reader do as little work as possible (persuasive)






42. Number of spaces between the letterhead and date.






43. Attention getting opening statements - factual statements - request - and action.






44. The way a letter is handeled






45. Everday letters that acknowledge receipt of something.






46. Title of the person who wrote the letter






47. When something else is enclosed with the letter anything in addition to the letter






48. The 'hello' after your salutation - use open or mixed punctuation






49. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






50. Receiver's Address