Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Includes company name - address - phone number - and email.






2. Only used when we don't know the recipients name






3. The date the letter is written






4. When writing persuasive letters - you are able to show more...






5. Usually contains contact information and a final statement of appreciation.






6. An inhouse letter.






7. Dear Mr. or Mrs.:






8. Initials of the typist if they are not the author of the letter






9. Sincerely -






10. No punctuation marks are used after the salutation and the complientary close






11. When writing a bad news letter - always leave an opportunity for future....






12. Recipients name and address






13. One way to make the reader do as little work as possible (persuasive)






14. When something else is enclosed with the letter anything in addition to the letter






15. Used either open or mixed punctuation the 'good-bye'






16. One way to make it easier for the reader to say yes to a request. (persuasive)






17. Everday letters making a claim that something was incorrect. (error in an order)






18. The new way to correspond. Formatted similar to a memo.






19. Announcing work policies - delegating responsibilities - and reporting results.






20. The 'hello' after your salutation - use open or mixed punctuation






21. A downfall to email and electronic communication: Addresses must be...






22. Everday letters that acknowledge receipt of something.






23. All ines begin at the left margin






24. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






25. Refers to planning in advance what to write in a business letter.






26. Routine request - transmittal - acknowledgement - claim.






27. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






28. Everyday letters that are a part of the normal course of business. (please send a catalog)






29. Title of the person who wrote the letter






30. Direct opening - necessary details - and goodwill ending.






31. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






32. Everyday letters that identify what is being sent. (cover letter)






33. Email messages written discussing one topic.






34. Attention getting opening statements - factual statements - request - and action.






35. Number of spaces between the date and inside address.






36. Number of spaces between the complimentary closing and the sender's typed name. (#2)






37. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






38. Informs the reader that a copy has been sent to someone else






39. When you are discussing invoice - invoice is a bill






40. Number of spaces between the inside address and salutation.






41. Written communication.






42. Number of spaces between the paragraphs in the body. (#2)






43. The way a letter is handeled






44. This part of an email must be descriptive.






45. Email and text messaging.






46. Refers to writing a business letter that is reader oriented.


47. The very last thing - avoid if at all possible - a short last minute message






48. Use this rule when responding to emails in anger.






49. Refers to the importance of sounding postive when writing a business letter.






50. Receiver's Address