Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 30 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Routine request - transmittal - acknowledgement - claim.






2. Refers to writing a business letter that is reader oriented.


3. Number of spaces between the letterhead and date.






4. Refers to the importance of sounding postive when writing a business letter.






5. No punctuation marks are used after the salutation and the complientary close






6. Email and text messaging.






7. Everyday letters that are a part of the normal course of business. (please send a catalog)






8. This part of an email must be descriptive.






9. Written communication.






10. Number of spaces between the date and inside address.






11. The new way to correspond. Formatted similar to a memo.






12. Sincerely -






13. Number of spaces between the complimentary closing and the sender's typed name. (#2)






14. Email messages written discussing one topic.






15. Everday letters that acknowledge receipt of something.






16. One way to make the reader do as little work as possible (persuasive)






17. Direct opening - necessary details - and goodwill ending.






18. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






19. All ines begin at the left margin






20. Dear Mr. or Mrs.:






21. When something else is enclosed with the letter anything in addition to the letter






22. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






23. Usually contains contact information and a final statement of appreciation.






24. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






25. Recipients name and address






26. A downfall to email and electronic communication: Addresses must be...






27. One way to make it easier for the reader to say yes to a request. (persuasive)






28. Everday letters making a claim that something was incorrect. (error in an order)






29. When you are discussing invoice - invoice is a bill






30. Announcing work policies - delegating responsibilities - and reporting results.






31. Informs the reader that a copy has been sent to someone else






32. Receiver's Address






33. Attention getting opening statements - factual statements - request - and action.






34. Number of spaces between the inside address and salutation.






35. The very last thing - avoid if at all possible - a short last minute message






36. The 'hello' after your salutation - use open or mixed punctuation






37. Used either open or mixed punctuation the 'good-bye'






38. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






39. The date the letter is written






40. The way a letter is handeled






41. When writing persuasive letters - you are able to show more...






42. Includes company name - address - phone number - and email.






43. Number of spaces between the paragraphs in the body. (#2)






44. Only used when we don't know the recipients name






45. Use this rule when responding to emails in anger.






46. When writing a bad news letter - always leave an opportunity for future....






47. Initials of the typist if they are not the author of the letter






48. Tells you what the letter is going to be about






49. An inhouse letter.






50. Everyday letters that identify what is being sent. (cover letter)