Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the importance of sounding postive when writing a business letter.






2. Everday letters making a claim that something was incorrect. (error in an order)






3. Refers to writing a business letter that is reader oriented.


4. One way to make the reader do as little work as possible (persuasive)






5. Title of the person who wrote the letter






6. Number of spaces between the date and inside address.






7. Direct opening - necessary details - and goodwill ending.






8. Number of spaces between the letterhead and date.






9. The date the letter is written






10. Initials of the typist if they are not the author of the letter






11. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






12. All ines begin at the left margin






13. One way to make it easier for the reader to say yes to a request. (persuasive)






14. An inhouse letter.






15. Number of spaces between the inside address and salutation.






16. Sincerely -






17. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






18. Written communication.






19. The way a letter is handeled






20. The new way to correspond. Formatted similar to a memo.






21. Use this rule when responding to emails in anger.






22. This part of an email must be descriptive.






23. Dear Mr. or Mrs.:






24. Receiver's Address






25. When something else is enclosed with the letter anything in addition to the letter






26. Used either open or mixed punctuation the 'good-bye'






27. Refers to planning in advance what to write in a business letter.






28. Email and text messaging.






29. Everyday letters that are a part of the normal course of business. (please send a catalog)






30. Attention getting opening statements - factual statements - request - and action.






31. Number of spaces between the complimentary closing and the sender's typed name. (#2)






32. Announcing work policies - delegating responsibilities - and reporting results.






33. When you are discussing invoice - invoice is a bill






34. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






35. Everyday letters that identify what is being sent. (cover letter)






36. When writing persuasive letters - you are able to show more...






37. Only used when we don't know the recipients name






38. Usually contains contact information and a final statement of appreciation.






39. Email messages written discussing one topic.






40. The 'hello' after your salutation - use open or mixed punctuation






41. Colon is placed after the salutation and a comma after the compimentary close






42. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






43. The very last thing - avoid if at all possible - a short last minute message






44. Everday letters that acknowledge receipt of something.






45. Tells you what the letter is going to be about






46. Informs the reader that a copy has been sent to someone else






47. Routine request - transmittal - acknowledgement - claim.






48. Number of spaces between the paragraphs in the body. (#2)






49. When writing a bad news letter - always leave an opportunity for future....






50. Recipients name and address