Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The 'hello' after your salutation - use open or mixed punctuation






2. Initials of the typist if they are not the author of the letter






3. Colon is placed after the salutation and a comma after the compimentary close






4. Includes company name - address - phone number - and email.






5. Written communication.






6. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






7. This part of an email must be descriptive.






8. Title of the person who wrote the letter






9. Refers to the importance of sounding postive when writing a business letter.






10. Number of spaces between the letterhead and date.






11. The new way to correspond. Formatted similar to a memo.






12. Everyday letters that identify what is being sent. (cover letter)






13. No punctuation marks are used after the salutation and the complientary close






14. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






15. Announcing work policies - delegating responsibilities - and reporting results.






16. When you are discussing invoice - invoice is a bill






17. A downfall to email and electronic communication: Addresses must be...






18. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






19. The way a letter is handeled






20. Use this rule when responding to emails in anger.






21. Attention getting opening statements - factual statements - request - and action.






22. Everyday letters that are a part of the normal course of business. (please send a catalog)






23. An inhouse letter.






24. Refers to writing a business letter that is reader oriented.


25. The date the letter is written






26. Recipients name and address






27. All ines begin at the left margin






28. Only used when we don't know the recipients name






29. Dear Mr. or Mrs.:






30. Email messages written discussing one topic.






31. Tells you what the letter is going to be about






32. Routine request - transmittal - acknowledgement - claim.






33. When writing persuasive letters - you are able to show more...






34. Informs the reader that a copy has been sent to someone else






35. Email and text messaging.






36. One way to make the reader do as little work as possible (persuasive)






37. Usually contains contact information and a final statement of appreciation.






38. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






39. When writing a bad news letter - always leave an opportunity for future....






40. Number of spaces between the date and inside address.






41. Everday letters that acknowledge receipt of something.






42. Receiver's Address






43. When something else is enclosed with the letter anything in addition to the letter






44. Number of spaces between the paragraphs in the body. (#2)






45. Used either open or mixed punctuation the 'good-bye'






46. One way to make it easier for the reader to say yes to a request. (persuasive)






47. The very last thing - avoid if at all possible - a short last minute message






48. Everday letters making a claim that something was incorrect. (error in an order)






49. Sincerely -






50. Refers to planning in advance what to write in a business letter.