Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When writing persuasive letters - you are able to show more...






2. Email messages written discussing one topic.






3. When you are discussing invoice - invoice is a bill






4. Number of spaces between the complimentary closing and the sender's typed name. (#2)






5. Routine request - transmittal - acknowledgement - claim.






6. This part of an email must be descriptive.






7. Recipients name and address






8. Everyday letters that are a part of the normal course of business. (please send a catalog)






9. A downfall to email and electronic communication: Addresses must be...






10. Title of the person who wrote the letter






11. Everyday letters that identify what is being sent. (cover letter)






12. Number of spaces between the paragraphs in the body. (#2)






13. Initials of the typist if they are not the author of the letter






14. No punctuation marks are used after the salutation and the complientary close






15. The date the letter is written






16. Number of spaces between the inside address and salutation.






17. Refers to the importance of sounding postive when writing a business letter.






18. Only used when we don't know the recipients name






19. Direct opening - necessary details - and goodwill ending.






20. The way a letter is handeled






21. Receiver's Address






22. Everday letters that acknowledge receipt of something.






23. Number of spaces between the date and inside address.






24. Tells you what the letter is going to be about






25. The new way to correspond. Formatted similar to a memo.






26. Used either open or mixed punctuation the 'good-bye'






27. The 'hello' after your salutation - use open or mixed punctuation






28. Informs the reader that a copy has been sent to someone else






29. Refers to writing a business letter that is reader oriented.

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30. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






31. Number of spaces between the letterhead and date.






32. When something else is enclosed with the letter anything in addition to the letter






33. Written communication.






34. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






35. Everday letters making a claim that something was incorrect. (error in an order)






36. The very last thing - avoid if at all possible - a short last minute message






37. Usually contains contact information and a final statement of appreciation.






38. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






39. Dear Mr. or Mrs.:






40. An inhouse letter.






41. When writing a bad news letter - always leave an opportunity for future....






42. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






43. All ines begin at the left margin






44. Includes company name - address - phone number - and email.






45. Email and text messaging.






46. Sincerely -






47. Use this rule when responding to emails in anger.






48. Refers to planning in advance what to write in a business letter.






49. Attention getting opening statements - factual statements - request - and action.






50. Announcing work policies - delegating responsibilities - and reporting results.






Can you answer 50 questions in 15 minutes?



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