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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The new way to correspond. Formatted similar to a memo.
enclosures
Email
salutation
RE:
2. The way a letter is handeled
1
Business
Precise
mailing notation
3. Direct opening - necessary details - and goodwill ending.
Precise
Body of an Everyday Letter
RE:
Electronic Communication
4. Number of spaces between the paragraphs in the body. (#2)
1 (#2)
Email
Body of a Bad News Letter
Types of Everyday Letters
5. Routine request - transmittal - acknowledgement - claim.
Types of Everyday Letters
mixed punctuation
The 'You' Approach
Transmittal
6. Email and text messaging.
Transmittal
post script
Electronic Communication
body
7. Everday letters making a claim that something was incorrect. (error in an order)
Outlook
Subject
Claim
authors title
8. Number of spaces between the letterhead and date.
3
open punctuation
Goodwill Ending
Body of a Persuasive Letter
9. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
address
Acknowledgement
Email
Body of a Bad News Letter
10. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Tone
Inside Address
Routine Request
3-4
11. Colon is placed after the salutation and a comma after the compimentary close
mixed punctuation
3-4 (#2)
Give Options
Goodwill Ending
12. Refers to planning in advance what to write in a business letter.
Organization
24 Hour Rule
3-4 (#2)
Claim
13. When you are discussing invoice - invoice is a bill
Body of a Persuasive Letter
24 Hour Rule
RE:
Tone
14. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
Single Subject Emails
Goodwill Ending
subject
body
15. The very last thing - avoid if at all possible - a short last minute message
post script
3-4 (#2)
Body of a Bad News Letter
Memorandum
16. Used either open or mixed punctuation the 'good-bye'
complimentary close
Outlook
The 'You' Approach
Memorandum
17. Tells you what the letter is going to be about
Routine Request
Give Options
subject
post script
18. Email messages written discussing one topic.
3
Single Subject Emails
mailing notation
block format
19. An inhouse letter.
Electronic Communication
Business
mailing notation
Memorandum
20. One way to make the reader do as little work as possible (persuasive)
3-4
Include an Envelope
Routine Request
Letterhead
21. Attention getting opening statements - factual statements - request - and action.
Personality
Subject
Routine Request
Body of a Persuasive Letter
22. The 'hello' after your salutation - use open or mixed punctuation
3-4
Body of a Persuasive Letter
Personality
salutation
23. Everyday letters that are a part of the normal course of business. (please send a catalog)
Uses for Memos
post script
3-4
Routine Request
24. When writing persuasive letters - you are able to show more...
Letterhead
Outlook
Correspondence
Personality
25. Only used when we don't know the recipients name
mixed punctuation
3-4 (#2)
ATTN:
modified block
26. Title of the person who wrote the letter
authors title
post script
Subject
modified block
27. When something else is enclosed with the letter anything in addition to the letter
Acknowledgement
date
Salutation
enclosures
28. Use this rule when responding to emails in anger.
Inside Address
Acknowledgement
24 Hour Rule
body
29. Sincerely -
3-4
salutation
Complimentary Closing
subject
30. One way to make it easier for the reader to say yes to a request. (persuasive)
Give Options
3
3-4
complimentary close
31. Informs the reader that a copy has been sent to someone else
courtesy copy
modified block
Electronic Communication
1 (#2)
32. A downfall to email and electronic communication: Addresses must be...
Precise
Letterhead
Body of an Everyday Letter
Electronic Communication
33. Initials of the typist if they are not the author of the letter
Give Options
Salutation
reference initials
Routine Request
34. Dear Mr. or Mrs.:
Letterhead
Salutation
Precise
Acknowledgement
35. Recipients name and address
address
Include an Envelope
authors title
Electronic Communication
36. Number of spaces between the date and inside address.
date
3-4 (#2)
3-4
Business
37. No punctuation marks are used after the salutation and the complientary close
open punctuation
reference initials
Business
authors title
38. Refers to the importance of sounding postive when writing a business letter.
RE:
3-4 (#2)
Outlook
Body of a Bad News Letter
39. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
Routine Request
date
mailing notation
modified block
40. The date the letter is written
Body of an Everyday Letter
3
Business
date
41. Usually contains contact information and a final statement of appreciation.
Transmittal
Goodwill Ending
1 (#2)
Business
42. Announcing work policies - delegating responsibilities - and reporting results.
block format
body
Uses for Memos
Body of a Persuasive Letter
43. Number of spaces between the inside address and salutation.
The 'You' Approach
1
subject
Letterhead
44. Everday letters that acknowledge receipt of something.
Acknowledgement
post script
courtesy copy
Precise
45. Refers to writing a business letter that is reader oriented.
46. Written communication.
Types of Everyday Letters
Correspondence
Body of a Bad News Letter
Tone
47. Includes company name - address - phone number - and email.
Organization
Letterhead
Body of a Persuasive Letter
mixed punctuation
48. This part of an email must be descriptive.
block format
Business
courtesy copy
Subject
49. Receiver's Address
Personality
1 (#2)
complimentary close
Inside Address
50. All ines begin at the left margin
address
block format
Precise
Organization