Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Informs the reader that a copy has been sent to someone else






2. Announcing work policies - delegating responsibilities - and reporting results.






3. Receiver's Address






4. Number of spaces between the inside address and salutation.






5. Everyday letters that are a part of the normal course of business. (please send a catalog)






6. Includes company name - address - phone number - and email.






7. Initials of the typist if they are not the author of the letter






8. Use this rule when responding to emails in anger.






9. This part of an email must be descriptive.






10. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






11. Sincerely -






12. Everyday letters that identify what is being sent. (cover letter)






13. Refers to planning in advance what to write in a business letter.






14. All ines begin at the left margin






15. Email messages written discussing one topic.






16. The 'hello' after your salutation - use open or mixed punctuation






17. Direct opening - necessary details - and goodwill ending.






18. Only used when we don't know the recipients name






19. Title of the person who wrote the letter






20. One way to make the reader do as little work as possible (persuasive)






21. Everday letters making a claim that something was incorrect. (error in an order)






22. Written communication.






23. Refers to the importance of sounding postive when writing a business letter.






24. Email and text messaging.






25. Recipients name and address






26. When something else is enclosed with the letter anything in addition to the letter






27. Routine request - transmittal - acknowledgement - claim.






28. The new way to correspond. Formatted similar to a memo.






29. Refers to writing a business letter that is reader oriented.


30. Tells you what the letter is going to be about






31. An inhouse letter.






32. Colon is placed after the salutation and a comma after the compimentary close






33. The very last thing - avoid if at all possible - a short last minute message






34. One way to make it easier for the reader to say yes to a request. (persuasive)






35. Number of spaces between the letterhead and date.






36. A downfall to email and electronic communication: Addresses must be...






37. Usually contains contact information and a final statement of appreciation.






38. Dear Mr. or Mrs.:






39. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






40. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






41. The date the letter is written






42. No punctuation marks are used after the salutation and the complientary close






43. Everday letters that acknowledge receipt of something.






44. Number of spaces between the paragraphs in the body. (#2)






45. Number of spaces between the date and inside address.






46. Number of spaces between the complimentary closing and the sender's typed name. (#2)






47. Attention getting opening statements - factual statements - request - and action.






48. The way a letter is handeled






49. When writing a bad news letter - always leave an opportunity for future....






50. Used either open or mixed punctuation the 'good-bye'