Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used either open or mixed punctuation the 'good-bye'






2. Dear Mr. or Mrs.:






3. Only used when we don't know the recipients name






4. A downfall to email and electronic communication: Addresses must be...






5. This part of an email must be descriptive.






6. Refers to planning in advance what to write in a business letter.






7. Email and text messaging.






8. No punctuation marks are used after the salutation and the complientary close






9. Email messages written discussing one topic.






10. One way to make it easier for the reader to say yes to a request. (persuasive)






11. An inhouse letter.






12. Number of spaces between the inside address and salutation.






13. Refers to the importance of sounding postive when writing a business letter.






14. One way to make the reader do as little work as possible (persuasive)






15. Receiver's Address






16. Number of spaces between the complimentary closing and the sender's typed name. (#2)






17. Routine request - transmittal - acknowledgement - claim.






18. Attention getting opening statements - factual statements - request - and action.






19. Includes company name - address - phone number - and email.






20. Title of the person who wrote the letter






21. When something else is enclosed with the letter anything in addition to the letter






22. Everday letters that acknowledge receipt of something.






23. Number of spaces between the date and inside address.






24. Initials of the typist if they are not the author of the letter






25. The very last thing - avoid if at all possible - a short last minute message






26. When you are discussing invoice - invoice is a bill






27. Everday letters making a claim that something was incorrect. (error in an order)






28. Use this rule when responding to emails in anger.






29. Usually contains contact information and a final statement of appreciation.






30. Informs the reader that a copy has been sent to someone else






31. Everyday letters that identify what is being sent. (cover letter)






32. When writing persuasive letters - you are able to show more...






33. The 'hello' after your salutation - use open or mixed punctuation






34. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






35. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






36. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






37. Tells you what the letter is going to be about






38. Number of spaces between the letterhead and date.






39. Sincerely -






40. Announcing work policies - delegating responsibilities - and reporting results.






41. Everyday letters that are a part of the normal course of business. (please send a catalog)






42. When writing a bad news letter - always leave an opportunity for future....






43. Refers to writing a business letter that is reader oriented.


44. Number of spaces between the paragraphs in the body. (#2)






45. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






46. Written communication.






47. The way a letter is handeled






48. Colon is placed after the salutation and a comma after the compimentary close






49. The date the letter is written






50. Direct opening - necessary details - and goodwill ending.