Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Email and text messaging.






2. When you are discussing invoice - invoice is a bill






3. Use this rule when responding to emails in anger.






4. Number of spaces between the date and inside address.






5. Written communication.






6. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






7. The way a letter is handeled






8. Informs the reader that a copy has been sent to someone else






9. The very last thing - avoid if at all possible - a short last minute message






10. Number of spaces between the inside address and salutation.






11. Used either open or mixed punctuation the 'good-bye'






12. The new way to correspond. Formatted similar to a memo.






13. Only used when we don't know the recipients name






14. Everyday letters that identify what is being sent. (cover letter)






15. Everyday letters that are a part of the normal course of business. (please send a catalog)






16. Includes company name - address - phone number - and email.






17. Everday letters that acknowledge receipt of something.






18. When writing persuasive letters - you are able to show more...






19. All ines begin at the left margin






20. Initials of the typist if they are not the author of the letter






21. Tells you what the letter is going to be about






22. The 'hello' after your salutation - use open or mixed punctuation






23. Colon is placed after the salutation and a comma after the compimentary close






24. Refers to planning in advance what to write in a business letter.






25. Refers to writing a business letter that is reader oriented.


26. Number of spaces between the complimentary closing and the sender's typed name. (#2)






27. One way to make the reader do as little work as possible (persuasive)






28. Receiver's Address






29. Attention getting opening statements - factual statements - request - and action.






30. Number of spaces between the paragraphs in the body. (#2)






31. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






32. A downfall to email and electronic communication: Addresses must be...






33. Direct opening - necessary details - and goodwill ending.






34. No punctuation marks are used after the salutation and the complientary close






35. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






36. Sincerely -






37. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






38. Number of spaces between the letterhead and date.






39. This part of an email must be descriptive.






40. Dear Mr. or Mrs.:






41. When something else is enclosed with the letter anything in addition to the letter






42. An inhouse letter.






43. Recipients name and address






44. The date the letter is written






45. Email messages written discussing one topic.






46. One way to make it easier for the reader to say yes to a request. (persuasive)






47. Usually contains contact information and a final statement of appreciation.






48. Routine request - transmittal - acknowledgement - claim.






49. Announcing work policies - delegating responsibilities - and reporting results.






50. Refers to the importance of sounding postive when writing a business letter.