Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Initials of the typist if they are not the author of the letter






2. Refers to writing a business letter that is reader oriented.


3. An inhouse letter.






4. One way to make the reader do as little work as possible (persuasive)






5. Number of spaces between the complimentary closing and the sender's typed name. (#2)






6. Includes company name - address - phone number - and email.






7. Everday letters making a claim that something was incorrect. (error in an order)






8. Title of the person who wrote the letter






9. Only used when we don't know the recipients name






10. Use this rule when responding to emails in anger.






11. The new way to correspond. Formatted similar to a memo.






12. Refers to planning in advance what to write in a business letter.






13. Recipients name and address






14. Receiver's Address






15. No punctuation marks are used after the salutation and the complientary close






16. This part of an email must be descriptive.






17. Direct opening - necessary details - and goodwill ending.






18. Refers to the importance of sounding postive when writing a business letter.






19. Routine request - transmittal - acknowledgement - claim.






20. When you are discussing invoice - invoice is a bill






21. Usually contains contact information and a final statement of appreciation.






22. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






23. The date the letter is written






24. Informs the reader that a copy has been sent to someone else






25. Everday letters that acknowledge receipt of something.






26. Email and text messaging.






27. Colon is placed after the salutation and a comma after the compimentary close






28. Announcing work policies - delegating responsibilities - and reporting results.






29. Number of spaces between the inside address and salutation.






30. Everyday letters that are a part of the normal course of business. (please send a catalog)






31. The way a letter is handeled






32. Number of spaces between the letterhead and date.






33. When writing persuasive letters - you are able to show more...






34. One way to make it easier for the reader to say yes to a request. (persuasive)






35. Used either open or mixed punctuation the 'good-bye'






36. Tells you what the letter is going to be about






37. All ines begin at the left margin






38. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






39. Written communication.






40. When something else is enclosed with the letter anything in addition to the letter






41. Dear Mr. or Mrs.:






42. The very last thing - avoid if at all possible - a short last minute message






43. Sincerely -






44. When writing a bad news letter - always leave an opportunity for future....






45. A downfall to email and electronic communication: Addresses must be...






46. Number of spaces between the date and inside address.






47. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






48. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






49. Number of spaces between the paragraphs in the body. (#2)






50. Attention getting opening statements - factual statements - request - and action.