Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Attention getting opening statements - factual statements - request - and action.






2. Used either open or mixed punctuation the 'good-bye'






3. Refers to writing a business letter that is reader oriented.

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


4. The way a letter is handeled






5. Number of spaces between the paragraphs in the body. (#2)






6. Includes company name - address - phone number - and email.






7. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






8. Everyday letters that are a part of the normal course of business. (please send a catalog)






9. This part of an email must be descriptive.






10. No punctuation marks are used after the salutation and the complientary close






11. Only used when we don't know the recipients name






12. Refers to planning in advance what to write in a business letter.






13. Dear Mr. or Mrs.:






14. Recipients name and address






15. The very last thing - avoid if at all possible - a short last minute message






16. Use this rule when responding to emails in anger.






17. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






18. Number of spaces between the complimentary closing and the sender's typed name. (#2)






19. Title of the person who wrote the letter






20. The date the letter is written






21. Email messages written discussing one topic.






22. Receiver's Address






23. Informs the reader that a copy has been sent to someone else






24. Number of spaces between the date and inside address.






25. A downfall to email and electronic communication: Addresses must be...






26. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






27. One way to make it easier for the reader to say yes to a request. (persuasive)






28. Routine request - transmittal - acknowledgement - claim.






29. The 'hello' after your salutation - use open or mixed punctuation






30. Direct opening - necessary details - and goodwill ending.






31. Initials of the typist if they are not the author of the letter






32. Everday letters making a claim that something was incorrect. (error in an order)






33. One way to make the reader do as little work as possible (persuasive)






34. When something else is enclosed with the letter anything in addition to the letter






35. Colon is placed after the salutation and a comma after the compimentary close






36. Email and text messaging.






37. All ines begin at the left margin






38. Tells you what the letter is going to be about






39. Written communication.






40. When writing a bad news letter - always leave an opportunity for future....






41. Usually contains contact information and a final statement of appreciation.






42. When you are discussing invoice - invoice is a bill






43. Number of spaces between the letterhead and date.






44. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






45. Everday letters that acknowledge receipt of something.






46. Sincerely -






47. The new way to correspond. Formatted similar to a memo.






48. When writing persuasive letters - you are able to show more...






49. Number of spaces between the inside address and salutation.






50. Refers to the importance of sounding postive when writing a business letter.