Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everday letters making a claim that something was incorrect. (error in an order)






2. Direct opening - necessary details - and goodwill ending.






3. Email messages written discussing one topic.






4. When you are discussing invoice - invoice is a bill






5. The very last thing - avoid if at all possible - a short last minute message






6. Number of spaces between the complimentary closing and the sender's typed name. (#2)






7. Title of the person who wrote the letter






8. The 'hello' after your salutation - use open or mixed punctuation






9. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






10. Number of spaces between the inside address and salutation.






11. Written communication.






12. All ines begin at the left margin






13. No punctuation marks are used after the salutation and the complientary close






14. This part of an email must be descriptive.






15. Everyday letters that are a part of the normal course of business. (please send a catalog)






16. The date the letter is written






17. One way to make it easier for the reader to say yes to a request. (persuasive)






18. When writing a bad news letter - always leave an opportunity for future....






19. Used either open or mixed punctuation the 'good-bye'






20. Refers to writing a business letter that is reader oriented.


21. When something else is enclosed with the letter anything in addition to the letter






22. Number of spaces between the paragraphs in the body. (#2)






23. When writing persuasive letters - you are able to show more...






24. Sincerely -






25. An inhouse letter.






26. Email and text messaging.






27. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






28. Tells you what the letter is going to be about






29. Announcing work policies - delegating responsibilities - and reporting results.






30. Refers to the importance of sounding postive when writing a business letter.






31. Number of spaces between the letterhead and date.






32. Informs the reader that a copy has been sent to someone else






33. One way to make the reader do as little work as possible (persuasive)






34. Refers to planning in advance what to write in a business letter.






35. Usually contains contact information and a final statement of appreciation.






36. Receiver's Address






37. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






38. Everday letters that acknowledge receipt of something.






39. Dear Mr. or Mrs.:






40. The way a letter is handeled






41. Colon is placed after the salutation and a comma after the compimentary close






42. Recipients name and address






43. Use this rule when responding to emails in anger.






44. Routine request - transmittal - acknowledgement - claim.






45. Attention getting opening statements - factual statements - request - and action.






46. Initials of the typist if they are not the author of the letter






47. Includes company name - address - phone number - and email.






48. Only used when we don't know the recipients name






49. A downfall to email and electronic communication: Addresses must be...






50. Everyday letters that identify what is being sent. (cover letter)