Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The new way to correspond. Formatted similar to a memo.






2. Direct opening - necessary details - and goodwill ending.






3. Announcing work policies - delegating responsibilities - and reporting results.






4. The date the letter is written






5. An inhouse letter.






6. Dear Mr. or Mrs.:






7. The 'hello' after your salutation - use open or mixed punctuation






8. The way a letter is handeled






9. Number of spaces between the date and inside address.






10. Includes company name - address - phone number - and email.






11. When writing a bad news letter - always leave an opportunity for future....






12. Informs the reader that a copy has been sent to someone else






13. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






14. When something else is enclosed with the letter anything in addition to the letter






15. Number of spaces between the paragraphs in the body. (#2)






16. One way to make it easier for the reader to say yes to a request. (persuasive)






17. Only used when we don't know the recipients name






18. Initials of the typist if they are not the author of the letter






19. The very last thing - avoid if at all possible - a short last minute message






20. When writing persuasive letters - you are able to show more...






21. When you are discussing invoice - invoice is a bill






22. Number of spaces between the letterhead and date.






23. Refers to planning in advance what to write in a business letter.






24. One way to make the reader do as little work as possible (persuasive)






25. Title of the person who wrote the letter






26. Everday letters making a claim that something was incorrect. (error in an order)






27. Everyday letters that identify what is being sent. (cover letter)






28. Recipients name and address






29. No punctuation marks are used after the salutation and the complientary close






30. Tells you what the letter is going to be about






31. Refers to the importance of sounding postive when writing a business letter.






32. Number of spaces between the inside address and salutation.






33. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






34. Number of spaces between the complimentary closing and the sender's typed name. (#2)






35. Email messages written discussing one topic.






36. Attention getting opening statements - factual statements - request - and action.






37. Used either open or mixed punctuation the 'good-bye'






38. Receiver's Address






39. All ines begin at the left margin






40. Colon is placed after the salutation and a comma after the compimentary close






41. Everday letters that acknowledge receipt of something.






42. Email and text messaging.






43. Usually contains contact information and a final statement of appreciation.






44. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






45. Everyday letters that are a part of the normal course of business. (please send a catalog)






46. Sincerely -






47. Routine request - transmittal - acknowledgement - claim.






48. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






49. A downfall to email and electronic communication: Addresses must be...






50. Use this rule when responding to emails in anger.