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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Email messages written discussing one topic.
Single Subject Emails
Tone
enclosures
Types of Everyday Letters
2. The way a letter is handeled
Goodwill Ending
Subject
mailing notation
3-4
3. When you are discussing invoice - invoice is a bill
Goodwill Ending
Body of an Everyday Letter
Subject
RE:
4. Number of spaces between the paragraphs in the body. (#2)
reference initials
1 (#2)
complimentary close
Body of a Persuasive Letter
5. Attention getting opening statements - factual statements - request - and action.
Body of a Persuasive Letter
Organization
Subject
Uses for Memos
6. All ines begin at the left margin
block format
Organization
open punctuation
3-4 (#2)
7. Recipients name and address
address
Precise
salutation
Email
8. When writing persuasive letters - you are able to show more...
Single Subject Emails
Types of Everyday Letters
Personality
complimentary close
9. Routine request - transmittal - acknowledgement - claim.
3-4 (#2)
Organization
Types of Everyday Letters
24 Hour Rule
10. Title of the person who wrote the letter
authors title
3
Body of an Everyday Letter
1
11. Colon is placed after the salutation and a comma after the compimentary close
mixed punctuation
Business
Complimentary Closing
Subject
12. Tells you what the letter is going to be about
3-4 (#2)
subject
Uses for Memos
Claim
13. Refers to the importance of sounding postive when writing a business letter.
Business
Goodwill Ending
Outlook
Acknowledgement
14. Dear Mr. or Mrs.:
Salutation
Body of a Persuasive Letter
Types of Everyday Letters
Acknowledgement
15. The new way to correspond. Formatted similar to a memo.
Email
Body of an Everyday Letter
Acknowledgement
Outlook
16. Refers to planning in advance what to write in a business letter.
courtesy copy
Organization
Include an Envelope
block format
17. One way to make the reader do as little work as possible (persuasive)
mixed punctuation
Include an Envelope
ATTN:
complimentary close
18. Announcing work policies - delegating responsibilities - and reporting results.
enclosures
Business
Uses for Memos
Memorandum
19. Everday letters that acknowledge receipt of something.
reference initials
Tone
Acknowledgement
address
20. Informs the reader that a copy has been sent to someone else
open punctuation
Give Options
courtesy copy
Correspondence
21. Sincerely -
Complimentary Closing
complimentary close
Uses for Memos
1 (#2)
22. The very last thing - avoid if at all possible - a short last minute message
subject
Goodwill Ending
post script
Subject
23. No punctuation marks are used after the salutation and the complientary close
3-4
Electronic Communication
open punctuation
mailing notation
24. Written communication.
Letterhead
Acknowledgement
Correspondence
Body of a Bad News Letter
25. Number of spaces between the letterhead and date.
3-4 (#2)
3
Correspondence
Salutation
26. When something else is enclosed with the letter anything in addition to the letter
enclosures
salutation
RE:
Goodwill Ending
27. Everyday letters that are a part of the normal course of business. (please send a catalog)
Give Options
enclosures
Routine Request
ATTN:
28. When writing a bad news letter - always leave an opportunity for future....
24 Hour Rule
body
Transmittal
Business
29. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Tone
address
Body of a Bad News Letter
courtesy copy
30. Refers to writing a business letter that is reader oriented.
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31. Only used when we don't know the recipients name
ATTN:
Letterhead
Complimentary Closing
Inside Address
32. Usually contains contact information and a final statement of appreciation.
Personality
Memorandum
24 Hour Rule
Goodwill Ending
33. Everday letters making a claim that something was incorrect. (error in an order)
Claim
Email
mixed punctuation
authors title
34. Number of spaces between the date and inside address.
3-4 (#2)
Uses for Memos
Subject
3-4
35. This part of an email must be descriptive.
Outlook
Include an Envelope
Body of an Everyday Letter
Subject
36. Use this rule when responding to emails in anger.
Complimentary Closing
24 Hour Rule
Body of a Persuasive Letter
block format
37. A downfall to email and electronic communication: Addresses must be...
Precise
block format
Routine Request
enclosures
38. The date the letter is written
courtesy copy
authors title
Memorandum
date
39. One way to make it easier for the reader to say yes to a request. (persuasive)
Give Options
1 (#2)
1
body
40. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
Goodwill Ending
1
modified block
date
41. Used either open or mixed punctuation the 'good-bye'
1 (#2)
complimentary close
enclosures
Personality
42. Number of spaces between the inside address and salutation.
Electronic Communication
modified block
RE:
1
43. The 'hello' after your salutation - use open or mixed punctuation
salutation
mailing notation
authors title
Inside Address
44. Everyday letters that identify what is being sent. (cover letter)
Precise
24 Hour Rule
Transmittal
Business
45. Initials of the typist if they are not the author of the letter
RE:
salutation
authors title
reference initials
46. Includes company name - address - phone number - and email.
Letterhead
date
Organization
mailing notation
47. Email and text messaging.
salutation
Electronic Communication
Salutation
Tone
48. An inhouse letter.
Email
Memorandum
authors title
Include an Envelope
49. Direct opening - necessary details - and goodwill ending.
Inside Address
mailing notation
body
Body of an Everyday Letter
50. Number of spaces between the complimentary closing and the sender's typed name. (#2)
Single Subject Emails
authors title
Acknowledgement
3-4 (#2)