Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Email messages written discussing one topic.






2. The way a letter is handeled






3. When you are discussing invoice - invoice is a bill






4. Number of spaces between the paragraphs in the body. (#2)






5. Attention getting opening statements - factual statements - request - and action.






6. All ines begin at the left margin






7. Recipients name and address






8. When writing persuasive letters - you are able to show more...






9. Routine request - transmittal - acknowledgement - claim.






10. Title of the person who wrote the letter






11. Colon is placed after the salutation and a comma after the compimentary close






12. Tells you what the letter is going to be about






13. Refers to the importance of sounding postive when writing a business letter.






14. Dear Mr. or Mrs.:






15. The new way to correspond. Formatted similar to a memo.






16. Refers to planning in advance what to write in a business letter.






17. One way to make the reader do as little work as possible (persuasive)






18. Announcing work policies - delegating responsibilities - and reporting results.






19. Everday letters that acknowledge receipt of something.






20. Informs the reader that a copy has been sent to someone else






21. Sincerely -






22. The very last thing - avoid if at all possible - a short last minute message






23. No punctuation marks are used after the salutation and the complientary close






24. Written communication.






25. Number of spaces between the letterhead and date.






26. When something else is enclosed with the letter anything in addition to the letter






27. Everyday letters that are a part of the normal course of business. (please send a catalog)






28. When writing a bad news letter - always leave an opportunity for future....






29. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






30. Refers to writing a business letter that is reader oriented.

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31. Only used when we don't know the recipients name






32. Usually contains contact information and a final statement of appreciation.






33. Everday letters making a claim that something was incorrect. (error in an order)






34. Number of spaces between the date and inside address.






35. This part of an email must be descriptive.






36. Use this rule when responding to emails in anger.






37. A downfall to email and electronic communication: Addresses must be...






38. The date the letter is written






39. One way to make it easier for the reader to say yes to a request. (persuasive)






40. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






41. Used either open or mixed punctuation the 'good-bye'






42. Number of spaces between the inside address and salutation.






43. The 'hello' after your salutation - use open or mixed punctuation






44. Everyday letters that identify what is being sent. (cover letter)






45. Initials of the typist if they are not the author of the letter






46. Includes company name - address - phone number - and email.






47. Email and text messaging.






48. An inhouse letter.






49. Direct opening - necessary details - and goodwill ending.






50. Number of spaces between the complimentary closing and the sender's typed name. (#2)