Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






2. Only used when we don't know the recipients name






3. The way a letter is handeled






4. Receiver's Address






5. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






6. When writing a bad news letter - always leave an opportunity for future....






7. Refers to writing a business letter that is reader oriented.


8. When you are discussing invoice - invoice is a bill






9. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






10. When writing persuasive letters - you are able to show more...






11. One way to make it easier for the reader to say yes to a request. (persuasive)






12. Usually contains contact information and a final statement of appreciation.






13. No punctuation marks are used after the salutation and the complientary close






14. Tells you what the letter is going to be about






15. Everday letters making a claim that something was incorrect. (error in an order)






16. Title of the person who wrote the letter






17. Email messages written discussing one topic.






18. The new way to correspond. Formatted similar to a memo.






19. One way to make the reader do as little work as possible (persuasive)






20. Everday letters that acknowledge receipt of something.






21. Number of spaces between the paragraphs in the body. (#2)






22. Informs the reader that a copy has been sent to someone else






23. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






24. Colon is placed after the salutation and a comma after the compimentary close






25. An inhouse letter.






26. The very last thing - avoid if at all possible - a short last minute message






27. Used either open or mixed punctuation the 'good-bye'






28. Number of spaces between the inside address and salutation.






29. Everyday letters that are a part of the normal course of business. (please send a catalog)






30. All ines begin at the left margin






31. Recipients name and address






32. Use this rule when responding to emails in anger.






33. Announcing work policies - delegating responsibilities - and reporting results.






34. Email and text messaging.






35. Includes company name - address - phone number - and email.






36. Dear Mr. or Mrs.:






37. Number of spaces between the complimentary closing and the sender's typed name. (#2)






38. Sincerely -






39. Refers to planning in advance what to write in a business letter.






40. Everyday letters that identify what is being sent. (cover letter)






41. A downfall to email and electronic communication: Addresses must be...






42. Attention getting opening statements - factual statements - request - and action.






43. Number of spaces between the date and inside address.






44. The 'hello' after your salutation - use open or mixed punctuation






45. Refers to the importance of sounding postive when writing a business letter.






46. The date the letter is written






47. Direct opening - necessary details - and goodwill ending.






48. When something else is enclosed with the letter anything in addition to the letter






49. Written communication.






50. Routine request - transmittal - acknowledgement - claim.