Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everyday letters that identify what is being sent. (cover letter)






2. Routine request - transmittal - acknowledgement - claim.






3. Initials of the typist if they are not the author of the letter






4. All ines begin at the left margin






5. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






6. Direct opening - necessary details - and goodwill ending.






7. Number of spaces between the date and inside address.






8. Usually contains contact information and a final statement of appreciation.






9. Announcing work policies - delegating responsibilities - and reporting results.






10. Tells you what the letter is going to be about






11. Everday letters that acknowledge receipt of something.






12. One way to make the reader do as little work as possible (persuasive)






13. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






14. Email messages written discussing one topic.






15. Colon is placed after the salutation and a comma after the compimentary close






16. Only used when we don't know the recipients name






17. Receiver's Address






18. Number of spaces between the complimentary closing and the sender's typed name. (#2)






19. When something else is enclosed with the letter anything in addition to the letter






20. Refers to planning in advance what to write in a business letter.






21. The way a letter is handeled






22. Title of the person who wrote the letter






23. Informs the reader that a copy has been sent to someone else






24. Everyday letters that are a part of the normal course of business. (please send a catalog)






25. No punctuation marks are used after the salutation and the complientary close






26. Email and text messaging.






27. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






28. Dear Mr. or Mrs.:






29. Use this rule when responding to emails in anger.






30. Used either open or mixed punctuation the 'good-bye'






31. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






32. A downfall to email and electronic communication: Addresses must be...






33. Sincerely -






34. When you are discussing invoice - invoice is a bill






35. Refers to the importance of sounding postive when writing a business letter.






36. The new way to correspond. Formatted similar to a memo.






37. One way to make it easier for the reader to say yes to a request. (persuasive)






38. Written communication.






39. Number of spaces between the paragraphs in the body. (#2)






40. Attention getting opening statements - factual statements - request - and action.






41. The very last thing - avoid if at all possible - a short last minute message






42. Everday letters making a claim that something was incorrect. (error in an order)






43. The 'hello' after your salutation - use open or mixed punctuation






44. Recipients name and address






45. Refers to writing a business letter that is reader oriented.

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46. Number of spaces between the letterhead and date.






47. Includes company name - address - phone number - and email.






48. This part of an email must be descriptive.






49. When writing a bad news letter - always leave an opportunity for future....






50. The date the letter is written