Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everyday letters that identify what is being sent. (cover letter)






2. The way a letter is handeled






3. Refers to planning in advance what to write in a business letter.






4. Number of spaces between the date and inside address.






5. Title of the person who wrote the letter






6. No punctuation marks are used after the salutation and the complientary close






7. Refers to the importance of sounding postive when writing a business letter.






8. Initials of the typist if they are not the author of the letter






9. All ines begin at the left margin






10. Number of spaces between the paragraphs in the body. (#2)






11. A downfall to email and electronic communication: Addresses must be...






12. The very last thing - avoid if at all possible - a short last minute message






13. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






14. Number of spaces between the complimentary closing and the sender's typed name. (#2)






15. When you are discussing invoice - invoice is a bill






16. The 'hello' after your salutation - use open or mixed punctuation






17. Everyday letters that are a part of the normal course of business. (please send a catalog)






18. An inhouse letter.






19. Everday letters making a claim that something was incorrect. (error in an order)






20. The new way to correspond. Formatted similar to a memo.






21. Includes company name - address - phone number - and email.






22. One way to make it easier for the reader to say yes to a request. (persuasive)






23. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






24. Used either open or mixed punctuation the 'good-bye'






25. Number of spaces between the letterhead and date.






26. The date the letter is written






27. Routine request - transmittal - acknowledgement - claim.






28. Direct opening - necessary details - and goodwill ending.






29. Written communication.






30. Colon is placed after the salutation and a comma after the compimentary close






31. Receiver's Address






32. When writing persuasive letters - you are able to show more...






33. One way to make the reader do as little work as possible (persuasive)






34. Number of spaces between the inside address and salutation.






35. Sincerely -






36. Only used when we don't know the recipients name






37. When something else is enclosed with the letter anything in addition to the letter






38. Tells you what the letter is going to be about






39. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






40. Email and text messaging.






41. Recipients name and address






42. Use this rule when responding to emails in anger.






43. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






44. This part of an email must be descriptive.






45. Email messages written discussing one topic.






46. When writing a bad news letter - always leave an opportunity for future....






47. Everday letters that acknowledge receipt of something.






48. Informs the reader that a copy has been sent to someone else






49. Attention getting opening statements - factual statements - request - and action.






50. Announcing work policies - delegating responsibilities - and reporting results.