SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Includes company name - address - phone number - and email.
salutation
Letterhead
The 'You' Approach
Subject
2. Receiver's Address
Give Options
Inside Address
Body of a Bad News Letter
reference initials
3. Tells you what the letter is going to be about
The 'You' Approach
subject
3-4 (#2)
Salutation
4. Use this rule when responding to emails in anger.
3-4
authors title
24 Hour Rule
address
5. Title of the person who wrote the letter
Business
3-4 (#2)
authors title
mixed punctuation
6. Informs the reader that a copy has been sent to someone else
courtesy copy
Uses for Memos
mailing notation
body
7. The date the letter is written
Salutation
mixed punctuation
date
Acknowledgement
8. All ines begin at the left margin
mailing notation
block format
Electronic Communication
Precise
9. Refers to writing a business letter that is reader oriented.
10. When writing a bad news letter - always leave an opportunity for future....
Business
Acknowledgement
Personality
Give Options
11. The new way to correspond. Formatted similar to a memo.
Memorandum
Organization
Email
Salutation
12. A downfall to email and electronic communication: Addresses must be...
Precise
modified block
mailing notation
3-4
13. Number of spaces between the paragraphs in the body. (#2)
Subject
1 (#2)
Body of an Everyday Letter
3-4
14. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
Electronic Communication
modified block
Uses for Memos
salutation
15. One way to make the reader do as little work as possible (persuasive)
Include an Envelope
Transmittal
mailing notation
Acknowledgement
16. When something else is enclosed with the letter anything in addition to the letter
Subject
enclosures
Business
Email
17. Dear Mr. or Mrs.:
Tone
Business
Salutation
Electronic Communication
18. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
body
Body of a Bad News Letter
mixed punctuation
24 Hour Rule
19. Number of spaces between the letterhead and date.
3
Personality
Email
Goodwill Ending
20. Everyday letters that identify what is being sent. (cover letter)
Organization
Transmittal
open punctuation
Subject
21. Refers to planning in advance what to write in a business letter.
Claim
Organization
RE:
Electronic Communication
22. Everday letters that acknowledge receipt of something.
Acknowledgement
3-4 (#2)
1
salutation
23. Attention getting opening statements - factual statements - request - and action.
enclosures
modified block
Body of a Persuasive Letter
body
24. The very last thing - avoid if at all possible - a short last minute message
mixed punctuation
courtesy copy
post script
Acknowledgement
25. Routine request - transmittal - acknowledgement - claim.
Routine Request
Precise
Types of Everyday Letters
Business
26. Initials of the typist if they are not the author of the letter
reference initials
address
date
Body of a Persuasive Letter
27. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
reference initials
Tone
mailing notation
Email
28. This part of an email must be descriptive.
Salutation
Subject
Business
RE:
29. Everyday letters that are a part of the normal course of business. (please send a catalog)
Outlook
Goodwill Ending
Body of a Persuasive Letter
Routine Request
30. Number of spaces between the complimentary closing and the sender's typed name. (#2)
3-4 (#2)
Include an Envelope
24 Hour Rule
ATTN:
31. Number of spaces between the date and inside address.
post script
Personality
date
3-4
32. Colon is placed after the salutation and a comma after the compimentary close
mixed punctuation
Tone
Outlook
Transmittal
33. When you are discussing invoice - invoice is a bill
3-4
ATTN:
RE:
body
34. Written communication.
salutation
Tone
Correspondence
Give Options
35. One way to make it easier for the reader to say yes to a request. (persuasive)
The 'You' Approach
complimentary close
Body of an Everyday Letter
Give Options
36. Used either open or mixed punctuation the 'good-bye'
24 Hour Rule
Outlook
complimentary close
Organization
37. No punctuation marks are used after the salutation and the complientary close
Include an Envelope
Organization
open punctuation
Email
38. Direct opening - necessary details - and goodwill ending.
Body of an Everyday Letter
3
complimentary close
Complimentary Closing
39. The 'hello' after your salutation - use open or mixed punctuation
RE:
body
salutation
Personality
40. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Include an Envelope
Body of a Persuasive Letter
Transmittal
Body of a Bad News Letter
41. Email and text messaging.
Electronic Communication
Organization
Precise
RE:
42. Announcing work policies - delegating responsibilities - and reporting results.
Electronic Communication
Email
Body of a Bad News Letter
Uses for Memos
43. Recipients name and address
24 Hour Rule
Organization
Electronic Communication
address
44. Email messages written discussing one topic.
Acknowledgement
Single Subject Emails
open punctuation
Include an Envelope
45. Refers to the importance of sounding postive when writing a business letter.
address
Outlook
Organization
24 Hour Rule
46. Usually contains contact information and a final statement of appreciation.
ATTN:
salutation
Salutation
Goodwill Ending
47. Only used when we don't know the recipients name
Inside Address
ATTN:
Include an Envelope
Give Options
48. The way a letter is handeled
Organization
Correspondence
subject
mailing notation
49. Number of spaces between the inside address and salutation.
The 'You' Approach
Inside Address
enclosures
1
50. An inhouse letter.
Precise
Memorandum
Electronic Communication
Inside Address