Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Includes company name - address - phone number - and email.






2. Receiver's Address






3. Tells you what the letter is going to be about






4. Use this rule when responding to emails in anger.






5. Title of the person who wrote the letter






6. Informs the reader that a copy has been sent to someone else






7. The date the letter is written






8. All ines begin at the left margin






9. Refers to writing a business letter that is reader oriented.


10. When writing a bad news letter - always leave an opportunity for future....






11. The new way to correspond. Formatted similar to a memo.






12. A downfall to email and electronic communication: Addresses must be...






13. Number of spaces between the paragraphs in the body. (#2)






14. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






15. One way to make the reader do as little work as possible (persuasive)






16. When something else is enclosed with the letter anything in addition to the letter






17. Dear Mr. or Mrs.:






18. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






19. Number of spaces between the letterhead and date.






20. Everyday letters that identify what is being sent. (cover letter)






21. Refers to planning in advance what to write in a business letter.






22. Everday letters that acknowledge receipt of something.






23. Attention getting opening statements - factual statements - request - and action.






24. The very last thing - avoid if at all possible - a short last minute message






25. Routine request - transmittal - acknowledgement - claim.






26. Initials of the typist if they are not the author of the letter






27. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






28. This part of an email must be descriptive.






29. Everyday letters that are a part of the normal course of business. (please send a catalog)






30. Number of spaces between the complimentary closing and the sender's typed name. (#2)






31. Number of spaces between the date and inside address.






32. Colon is placed after the salutation and a comma after the compimentary close






33. When you are discussing invoice - invoice is a bill






34. Written communication.






35. One way to make it easier for the reader to say yes to a request. (persuasive)






36. Used either open or mixed punctuation the 'good-bye'






37. No punctuation marks are used after the salutation and the complientary close






38. Direct opening - necessary details - and goodwill ending.






39. The 'hello' after your salutation - use open or mixed punctuation






40. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






41. Email and text messaging.






42. Announcing work policies - delegating responsibilities - and reporting results.






43. Recipients name and address






44. Email messages written discussing one topic.






45. Refers to the importance of sounding postive when writing a business letter.






46. Usually contains contact information and a final statement of appreciation.






47. Only used when we don't know the recipients name






48. The way a letter is handeled






49. Number of spaces between the inside address and salutation.






50. An inhouse letter.