Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everday letters that acknowledge receipt of something.






2. One way to make it easier for the reader to say yes to a request. (persuasive)






3. All ines begin at the left margin






4. Announcing work policies - delegating responsibilities - and reporting results.






5. Written communication.






6. No punctuation marks are used after the salutation and the complientary close






7. Sincerely -






8. Everday letters making a claim that something was incorrect. (error in an order)






9. When writing persuasive letters - you are able to show more...






10. When you are discussing invoice - invoice is a bill






11. Refers to writing a business letter that is reader oriented.


12. Title of the person who wrote the letter






13. Number of spaces between the date and inside address.






14. When writing a bad news letter - always leave an opportunity for future....






15. Includes company name - address - phone number - and email.






16. The very last thing - avoid if at all possible - a short last minute message






17. Only used when we don't know the recipients name






18. Number of spaces between the inside address and salutation.






19. Direct opening - necessary details - and goodwill ending.






20. Everyday letters that identify what is being sent. (cover letter)






21. The 'hello' after your salutation - use open or mixed punctuation






22. Dear Mr. or Mrs.:






23. Refers to the importance of sounding postive when writing a business letter.






24. A downfall to email and electronic communication: Addresses must be...






25. Colon is placed after the salutation and a comma after the compimentary close






26. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






27. Everyday letters that are a part of the normal course of business. (please send a catalog)






28. Routine request - transmittal - acknowledgement - claim.






29. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






30. Informs the reader that a copy has been sent to someone else






31. The way a letter is handeled






32. Receiver's Address






33. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






34. One way to make the reader do as little work as possible (persuasive)






35. This part of an email must be descriptive.






36. Refers to planning in advance what to write in a business letter.






37. Number of spaces between the complimentary closing and the sender's typed name. (#2)






38. Number of spaces between the paragraphs in the body. (#2)






39. Initials of the typist if they are not the author of the letter






40. Used either open or mixed punctuation the 'good-bye'






41. Attention getting opening statements - factual statements - request - and action.






42. Email and text messaging.






43. An inhouse letter.






44. The new way to correspond. Formatted similar to a memo.






45. Use this rule when responding to emails in anger.






46. Number of spaces between the letterhead and date.






47. Tells you what the letter is going to be about






48. Usually contains contact information and a final statement of appreciation.






49. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






50. When something else is enclosed with the letter anything in addition to the letter