Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When something else is enclosed with the letter anything in addition to the letter






2. One way to make it easier for the reader to say yes to a request. (persuasive)






3. Routine request - transmittal - acknowledgement - claim.






4. Everyday letters that are a part of the normal course of business. (please send a catalog)






5. Announcing work policies - delegating responsibilities - and reporting results.






6. Direct opening - necessary details - and goodwill ending.






7. Recipients name and address






8. Title of the person who wrote the letter






9. Refers to writing a business letter that is reader oriented.

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10. Receiver's Address






11. Dear Mr. or Mrs.:






12. A downfall to email and electronic communication: Addresses must be...






13. Number of spaces between the date and inside address.






14. One way to make the reader do as little work as possible (persuasive)






15. When writing persuasive letters - you are able to show more...






16. Everday letters that acknowledge receipt of something.






17. Includes company name - address - phone number - and email.






18. Number of spaces between the complimentary closing and the sender's typed name. (#2)






19. When writing a bad news letter - always leave an opportunity for future....






20. The new way to correspond. Formatted similar to a memo.






21. Only used when we don't know the recipients name






22. The 'hello' after your salutation - use open or mixed punctuation






23. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






24. Use this rule when responding to emails in anger.






25. Written communication.






26. Everday letters making a claim that something was incorrect. (error in an order)






27. When you are discussing invoice - invoice is a bill






28. Used either open or mixed punctuation the 'good-bye'






29. Number of spaces between the paragraphs in the body. (#2)






30. This part of an email must be descriptive.






31. Initials of the typist if they are not the author of the letter






32. Attention getting opening statements - factual statements - request - and action.






33. Email messages written discussing one topic.






34. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






35. Number of spaces between the letterhead and date.






36. Informs the reader that a copy has been sent to someone else






37. The way a letter is handeled






38. Number of spaces between the inside address and salutation.






39. Colon is placed after the salutation and a comma after the compimentary close






40. Everyday letters that identify what is being sent. (cover letter)






41. An inhouse letter.






42. All ines begin at the left margin






43. Tells you what the letter is going to be about






44. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






45. No punctuation marks are used after the salutation and the complientary close






46. Usually contains contact information and a final statement of appreciation.






47. Refers to planning in advance what to write in a business letter.






48. The very last thing - avoid if at all possible - a short last minute message






49. Email and text messaging.






50. The date the letter is written