Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the letterhead and date.






2. Use this rule when responding to emails in anger.






3. One way to make it easier for the reader to say yes to a request. (persuasive)






4. Everyday letters that identify what is being sent. (cover letter)






5. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






6. Refers to the importance of sounding postive when writing a business letter.






7. Email messages written discussing one topic.






8. The new way to correspond. Formatted similar to a memo.






9. Only used when we don't know the recipients name






10. Recipients name and address






11. Direct opening - necessary details - and goodwill ending.






12. Used either open or mixed punctuation the 'good-bye'






13. The 'hello' after your salutation - use open or mixed punctuation






14. Includes company name - address - phone number - and email.






15. The date the letter is written






16. Everday letters making a claim that something was incorrect. (error in an order)






17. Dear Mr. or Mrs.:






18. Informs the reader that a copy has been sent to someone else






19. Routine request - transmittal - acknowledgement - claim.






20. The very last thing - avoid if at all possible - a short last minute message






21. Receiver's Address






22. When something else is enclosed with the letter anything in addition to the letter






23. Tells you what the letter is going to be about






24. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






25. When you are discussing invoice - invoice is a bill






26. When writing persuasive letters - you are able to show more...






27. One way to make the reader do as little work as possible (persuasive)






28. Number of spaces between the paragraphs in the body. (#2)






29. Number of spaces between the complimentary closing and the sender's typed name. (#2)






30. Written communication.






31. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






32. Title of the person who wrote the letter






33. Sincerely -






34. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






35. Colon is placed after the salutation and a comma after the compimentary close






36. When writing a bad news letter - always leave an opportunity for future....






37. Refers to planning in advance what to write in a business letter.






38. Number of spaces between the date and inside address.






39. No punctuation marks are used after the salutation and the complientary close






40. This part of an email must be descriptive.






41. Number of spaces between the inside address and salutation.






42. Attention getting opening statements - factual statements - request - and action.






43. Everyday letters that are a part of the normal course of business. (please send a catalog)






44. The way a letter is handeled






45. All ines begin at the left margin






46. An inhouse letter.






47. Everday letters that acknowledge receipt of something.






48. Initials of the typist if they are not the author of the letter






49. Announcing work policies - delegating responsibilities - and reporting results.






50. Usually contains contact information and a final statement of appreciation.