Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The 'hello' after your salutation - use open or mixed punctuation






2. Everyday letters that identify what is being sent. (cover letter)






3. This part of an email must be descriptive.






4. The very last thing - avoid if at all possible - a short last minute message






5. Announcing work policies - delegating responsibilities - and reporting results.






6. Only used when we don't know the recipients name






7. Routine request - transmittal - acknowledgement - claim.






8. No punctuation marks are used after the salutation and the complientary close






9. When writing persuasive letters - you are able to show more...






10. Number of spaces between the date and inside address.






11. Number of spaces between the letterhead and date.






12. Recipients name and address






13. Use this rule when responding to emails in anger.






14. One way to make it easier for the reader to say yes to a request. (persuasive)






15. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






16. Number of spaces between the inside address and salutation.






17. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






18. An inhouse letter.






19. Email messages written discussing one topic.






20. Initials of the typist if they are not the author of the letter






21. Email and text messaging.






22. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






23. Dear Mr. or Mrs.:






24. Everday letters that acknowledge receipt of something.






25. Receiver's Address






26. One way to make the reader do as little work as possible (persuasive)






27. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






28. Number of spaces between the complimentary closing and the sender's typed name. (#2)






29. Attention getting opening statements - factual statements - request - and action.






30. The date the letter is written






31. Direct opening - necessary details - and goodwill ending.






32. When writing a bad news letter - always leave an opportunity for future....






33. When something else is enclosed with the letter anything in addition to the letter






34. All ines begin at the left margin






35. Refers to writing a business letter that is reader oriented.


36. The new way to correspond. Formatted similar to a memo.






37. Sincerely -






38. Number of spaces between the paragraphs in the body. (#2)






39. Title of the person who wrote the letter






40. Everday letters making a claim that something was incorrect. (error in an order)






41. Refers to the importance of sounding postive when writing a business letter.






42. The way a letter is handeled






43. Includes company name - address - phone number - and email.






44. Usually contains contact information and a final statement of appreciation.






45. Written communication.






46. When you are discussing invoice - invoice is a bill






47. A downfall to email and electronic communication: Addresses must be...






48. Tells you what the letter is going to be about






49. Used either open or mixed punctuation the 'good-bye'






50. Everyday letters that are a part of the normal course of business. (please send a catalog)