Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Routine request - transmittal - acknowledgement - claim.






2. Direct opening - necessary details - and goodwill ending.






3. Everday letters making a claim that something was incorrect. (error in an order)






4. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






5. Refers to planning in advance what to write in a business letter.






6. One way to make it easier for the reader to say yes to a request. (persuasive)






7. Dear Mr. or Mrs.:






8. Initials of the typist if they are not the author of the letter






9. Tells you what the letter is going to be about






10. Attention getting opening statements - factual statements - request - and action.






11. Written communication.






12. Number of spaces between the date and inside address.






13. Number of spaces between the inside address and salutation.






14. Everyday letters that identify what is being sent. (cover letter)






15. When writing a bad news letter - always leave an opportunity for future....






16. Recipients name and address






17. An inhouse letter.






18. Everday letters that acknowledge receipt of something.






19. Only used when we don't know the recipients name






20. Usually contains contact information and a final statement of appreciation.






21. Number of spaces between the complimentary closing and the sender's typed name. (#2)






22. Refers to the importance of sounding postive when writing a business letter.






23. Colon is placed after the salutation and a comma after the compimentary close






24. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






25. This part of an email must be descriptive.






26. No punctuation marks are used after the salutation and the complientary close






27. When something else is enclosed with the letter anything in addition to the letter






28. One way to make the reader do as little work as possible (persuasive)






29. Includes company name - address - phone number - and email.






30. Announcing work policies - delegating responsibilities - and reporting results.






31. Receiver's Address






32. Use this rule when responding to emails in anger.






33. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






34. Used either open or mixed punctuation the 'good-bye'






35. Number of spaces between the paragraphs in the body. (#2)






36. When writing persuasive letters - you are able to show more...






37. Refers to writing a business letter that is reader oriented.


38. Everyday letters that are a part of the normal course of business. (please send a catalog)






39. A downfall to email and electronic communication: Addresses must be...






40. When you are discussing invoice - invoice is a bill






41. The new way to correspond. Formatted similar to a memo.






42. Sincerely -






43. Email messages written discussing one topic.






44. Title of the person who wrote the letter






45. Email and text messaging.






46. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






47. The date the letter is written






48. The way a letter is handeled






49. Informs the reader that a copy has been sent to someone else






50. The 'hello' after your salutation - use open or mixed punctuation