Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. One way to make the reader do as little work as possible (persuasive)






2. An inhouse letter.






3. Usually contains contact information and a final statement of appreciation.






4. Used either open or mixed punctuation the 'good-bye'






5. Everyday letters that are a part of the normal course of business. (please send a catalog)






6. Routine request - transmittal - acknowledgement - claim.






7. Refers to writing a business letter that is reader oriented.


8. Direct opening - necessary details - and goodwill ending.






9. The date the letter is written






10. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






11. The very last thing - avoid if at all possible - a short last minute message






12. Tells you what the letter is going to be about






13. All ines begin at the left margin






14. Sincerely -






15. Recipients name and address






16. When writing a bad news letter - always leave an opportunity for future....






17. Use this rule when responding to emails in anger.






18. Refers to planning in advance what to write in a business letter.






19. Receiver's Address






20. Announcing work policies - delegating responsibilities - and reporting results.






21. Dear Mr. or Mrs.:






22. When something else is enclosed with the letter anything in addition to the letter






23. No punctuation marks are used after the salutation and the complientary close






24. When writing persuasive letters - you are able to show more...






25. The 'hello' after your salutation - use open or mixed punctuation






26. The new way to correspond. Formatted similar to a memo.






27. The way a letter is handeled






28. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






29. Number of spaces between the inside address and salutation.






30. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






31. Includes company name - address - phone number - and email.






32. Number of spaces between the complimentary closing and the sender's typed name. (#2)






33. Colon is placed after the salutation and a comma after the compimentary close






34. Informs the reader that a copy has been sent to someone else






35. Email and text messaging.






36. When you are discussing invoice - invoice is a bill






37. Everday letters that acknowledge receipt of something.






38. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






39. Attention getting opening statements - factual statements - request - and action.






40. One way to make it easier for the reader to say yes to a request. (persuasive)






41. This part of an email must be descriptive.






42. Number of spaces between the letterhead and date.






43. Number of spaces between the date and inside address.






44. Everday letters making a claim that something was incorrect. (error in an order)






45. Initials of the typist if they are not the author of the letter






46. Refers to the importance of sounding postive when writing a business letter.






47. A downfall to email and electronic communication: Addresses must be...






48. Title of the person who wrote the letter






49. Only used when we don't know the recipients name






50. Email messages written discussing one topic.