Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the complimentary closing and the sender's typed name. (#2)






2. Routine request - transmittal - acknowledgement - claim.






3. Written communication.






4. Includes company name - address - phone number - and email.






5. Colon is placed after the salutation and a comma after the compimentary close






6. When something else is enclosed with the letter anything in addition to the letter






7. This part of an email must be descriptive.






8. When you are discussing invoice - invoice is a bill






9. Everyday letters that identify what is being sent. (cover letter)






10. Announcing work policies - delegating responsibilities - and reporting results.






11. Tells you what the letter is going to be about






12. Everday letters that acknowledge receipt of something.






13. Email messages written discussing one topic.






14. Everyday letters that are a part of the normal course of business. (please send a catalog)






15. No punctuation marks are used after the salutation and the complientary close






16. Number of spaces between the letterhead and date.






17. One way to make it easier for the reader to say yes to a request. (persuasive)






18. A downfall to email and electronic communication: Addresses must be...






19. An inhouse letter.






20. Sincerely -






21. The 'hello' after your salutation - use open or mixed punctuation






22. Email and text messaging.






23. All ines begin at the left margin






24. The very last thing - avoid if at all possible - a short last minute message






25. Number of spaces between the paragraphs in the body. (#2)






26. When writing persuasive letters - you are able to show more...






27. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






28. Refers to planning in advance what to write in a business letter.






29. Recipients name and address






30. Direct opening - necessary details - and goodwill ending.






31. Number of spaces between the date and inside address.






32. Everday letters making a claim that something was incorrect. (error in an order)






33. Informs the reader that a copy has been sent to someone else






34. Title of the person who wrote the letter






35. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






36. The date the letter is written






37. Dear Mr. or Mrs.:






38. Refers to the importance of sounding postive when writing a business letter.






39. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






40. Refers to writing a business letter that is reader oriented.


41. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






42. Usually contains contact information and a final statement of appreciation.






43. The way a letter is handeled






44. Use this rule when responding to emails in anger.






45. Number of spaces between the inside address and salutation.






46. When writing a bad news letter - always leave an opportunity for future....






47. The new way to correspond. Formatted similar to a memo.






48. Used either open or mixed punctuation the 'good-bye'






49. One way to make the reader do as little work as possible (persuasive)






50. Initials of the typist if they are not the author of the letter