SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
Search
Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Title of the person who wrote the letter
Give Options
RE:
The 'You' Approach
authors title
2. Everday letters making a claim that something was incorrect. (error in an order)
Include an Envelope
Email
Precise
Claim
3. A downfall to email and electronic communication: Addresses must be...
Precise
block format
Subject
Claim
4. An inhouse letter.
Inside Address
Email
Memorandum
Personality
5. Informs the reader that a copy has been sent to someone else
Uses for Memos
3
Transmittal
courtesy copy
6. The date the letter is written
3-4 (#2)
complimentary close
date
3
7. Attention getting opening statements - factual statements - request - and action.
Include an Envelope
complimentary close
Body of a Persuasive Letter
3
8. Used either open or mixed punctuation the 'good-bye'
Electronic Communication
authors title
complimentary close
Complimentary Closing
9. Number of spaces between the inside address and salutation.
Body of an Everyday Letter
1
Body of a Persuasive Letter
Body of a Bad News Letter
10. Announcing work policies - delegating responsibilities - and reporting results.
Uses for Memos
mixed punctuation
Letterhead
mailing notation
11. Number of spaces between the letterhead and date.
authors title
3
Body of a Persuasive Letter
Correspondence
12. Recipients name and address
address
1 (#2)
3
Types of Everyday Letters
13. Sincerely -
Complimentary Closing
Acknowledgement
date
Body of a Bad News Letter
14. Direct opening - necessary details - and goodwill ending.
Body of a Bad News Letter
Organization
Subject
Body of an Everyday Letter
15. Email and text messaging.
block format
authors title
Electronic Communication
1 (#2)
16. Use this rule when responding to emails in anger.
Give Options
Uses for Memos
3-4 (#2)
24 Hour Rule
17. No punctuation marks are used after the salutation and the complientary close
Body of a Bad News Letter
Email
Body of an Everyday Letter
open punctuation
18. One way to make it easier for the reader to say yes to a request. (persuasive)
Salutation
open punctuation
Give Options
address
19. Tells you what the letter is going to be about
subject
modified block
Business
RE:
20. Everyday letters that are a part of the normal course of business. (please send a catalog)
Transmittal
Subject
open punctuation
Routine Request
21. The new way to correspond. Formatted similar to a memo.
ATTN:
3-4 (#2)
Transmittal
Email
22. Routine request - transmittal - acknowledgement - claim.
Subject
1
24 Hour Rule
Types of Everyday Letters
23. Only used when we don't know the recipients name
Single Subject Emails
ATTN:
Inside Address
Subject
24. This part of an email must be descriptive.
Subject
Business
Precise
Email
25. One way to make the reader do as little work as possible (persuasive)
Body of a Bad News Letter
24 Hour Rule
Electronic Communication
Include an Envelope
26. Number of spaces between the date and inside address.
3-4
open punctuation
Salutation
Body of a Bad News Letter
27. Number of spaces between the complimentary closing and the sender's typed name. (#2)
complimentary close
body
authors title
3-4 (#2)
28. Colon is placed after the salutation and a comma after the compimentary close
Single Subject Emails
Uses for Memos
Routine Request
mixed punctuation
29. The way a letter is handeled
Single Subject Emails
Body of a Bad News Letter
mailing notation
complimentary close
30. The very last thing - avoid if at all possible - a short last minute message
mixed punctuation
post script
Give Options
ATTN:
31. When writing persuasive letters - you are able to show more...
courtesy copy
Personality
ATTN:
Complimentary Closing
32. Usually contains contact information and a final statement of appreciation.
modified block
RE:
Goodwill Ending
Correspondence
33. When writing a bad news letter - always leave an opportunity for future....
enclosures
Routine Request
Business
authors title
34. Refers to planning in advance what to write in a business letter.
Electronic Communication
3
Organization
Salutation
35. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
mixed punctuation
Single Subject Emails
Tone
post script
36. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
1
Types of Everyday Letters
Body of a Bad News Letter
Correspondence
37. Email messages written discussing one topic.
open punctuation
authors title
Single Subject Emails
Uses for Memos
38. All ines begin at the left margin
Body of an Everyday Letter
block format
Precise
Memorandum
39. Initials of the typist if they are not the author of the letter
open punctuation
reference initials
3-4 (#2)
salutation
40. Includes company name - address - phone number - and email.
post script
Letterhead
24 Hour Rule
Business
41. When you are discussing invoice - invoice is a bill
Body of an Everyday Letter
enclosures
Tone
RE:
42. Refers to the importance of sounding postive when writing a business letter.
Inside Address
Outlook
1 (#2)
enclosures
43. Everyday letters that identify what is being sent. (cover letter)
Body of an Everyday Letter
Body of a Persuasive Letter
Transmittal
Complimentary Closing
44. Refers to writing a business letter that is reader oriented.
45. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
Subject
authors title
body
address
46. When something else is enclosed with the letter anything in addition to the letter
Organization
Body of an Everyday Letter
date
enclosures
47. Everday letters that acknowledge receipt of something.
Letterhead
mixed punctuation
Acknowledgement
Email
48. Receiver's Address
Claim
Inside Address
authors title
courtesy copy
49. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
subject
modified block
3-4
Outlook
50. Written communication.
Correspondence
Business
Salutation
Include an Envelope