Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Announcing work policies - delegating responsibilities - and reporting results.






2. All ines begin at the left margin






3. Recipients name and address






4. Sincerely -






5. Refers to planning in advance what to write in a business letter.






6. Number of spaces between the paragraphs in the body. (#2)






7. Direct opening - necessary details - and goodwill ending.






8. When something else is enclosed with the letter anything in addition to the letter






9. Written communication.






10. The new way to correspond. Formatted similar to a memo.






11. Everday letters making a claim that something was incorrect. (error in an order)






12. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






13. An inhouse letter.






14. No punctuation marks are used after the salutation and the complientary close






15. One way to make it easier for the reader to say yes to a request. (persuasive)






16. A downfall to email and electronic communication: Addresses must be...






17. Initials of the typist if they are not the author of the letter






18. Tells you what the letter is going to be about






19. The way a letter is handeled






20. Number of spaces between the inside address and salutation.






21. This part of an email must be descriptive.






22. Refers to the importance of sounding postive when writing a business letter.






23. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






24. Email and text messaging.






25. Used either open or mixed punctuation the 'good-bye'






26. Dear Mr. or Mrs.:






27. Refers to writing a business letter that is reader oriented.


28. Title of the person who wrote the letter






29. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






30. Everyday letters that are a part of the normal course of business. (please send a catalog)






31. The very last thing - avoid if at all possible - a short last minute message






32. Includes company name - address - phone number - and email.






33. Number of spaces between the complimentary closing and the sender's typed name. (#2)






34. Receiver's Address






35. Number of spaces between the date and inside address.






36. Attention getting opening statements - factual statements - request - and action.






37. When writing a bad news letter - always leave an opportunity for future....






38. Everyday letters that identify what is being sent. (cover letter)






39. The date the letter is written






40. One way to make the reader do as little work as possible (persuasive)






41. Colon is placed after the salutation and a comma after the compimentary close






42. Use this rule when responding to emails in anger.






43. Email messages written discussing one topic.






44. Routine request - transmittal - acknowledgement - claim.






45. Informs the reader that a copy has been sent to someone else






46. Only used when we don't know the recipients name






47. When you are discussing invoice - invoice is a bill






48. Usually contains contact information and a final statement of appreciation.






49. Everday letters that acknowledge receipt of something.






50. Number of spaces between the letterhead and date.