Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the paragraphs in the body. (#2)






2. Refers to planning in advance what to write in a business letter.






3. Number of spaces between the date and inside address.






4. Includes company name - address - phone number - and email.






5. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






6. Receiver's Address






7. Everday letters making a claim that something was incorrect. (error in an order)






8. Used either open or mixed punctuation the 'good-bye'






9. The very last thing - avoid if at all possible - a short last minute message






10. Announcing work policies - delegating responsibilities - and reporting results.






11. No punctuation marks are used after the salutation and the complientary close






12. Dear Mr. or Mrs.:






13. When writing persuasive letters - you are able to show more...






14. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






15. This part of an email must be descriptive.






16. Number of spaces between the complimentary closing and the sender's typed name. (#2)






17. Usually contains contact information and a final statement of appreciation.






18. When something else is enclosed with the letter anything in addition to the letter






19. An inhouse letter.






20. Everyday letters that are a part of the normal course of business. (please send a catalog)






21. Number of spaces between the letterhead and date.






22. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






23. Informs the reader that a copy has been sent to someone else






24. The date the letter is written






25. One way to make the reader do as little work as possible (persuasive)






26. Initials of the typist if they are not the author of the letter






27. Direct opening - necessary details - and goodwill ending.






28. Email messages written discussing one topic.






29. Only used when we don't know the recipients name






30. The way a letter is handeled






31. Colon is placed after the salutation and a comma after the compimentary close






32. When writing a bad news letter - always leave an opportunity for future....






33. Everday letters that acknowledge receipt of something.






34. When you are discussing invoice - invoice is a bill






35. One way to make it easier for the reader to say yes to a request. (persuasive)






36. Recipients name and address






37. Tells you what the letter is going to be about






38. Attention getting opening statements - factual statements - request - and action.






39. All ines begin at the left margin






40. Number of spaces between the inside address and salutation.






41. Refers to the importance of sounding postive when writing a business letter.






42. Everyday letters that identify what is being sent. (cover letter)






43. Email and text messaging.






44. Routine request - transmittal - acknowledgement - claim.






45. Title of the person who wrote the letter






46. A downfall to email and electronic communication: Addresses must be...






47. Refers to writing a business letter that is reader oriented.


48. Written communication.






49. The new way to correspond. Formatted similar to a memo.






50. The 'hello' after your salutation - use open or mixed punctuation