Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Attention getting opening statements - factual statements - request - and action.






2. Refers to planning in advance what to write in a business letter.






3. Usually contains contact information and a final statement of appreciation.






4. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






5. Use this rule when responding to emails in anger.






6. The very last thing - avoid if at all possible - a short last minute message






7. When writing persuasive letters - you are able to show more...






8. Everyday letters that identify what is being sent. (cover letter)






9. An inhouse letter.






10. The 'hello' after your salutation - use open or mixed punctuation






11. A downfall to email and electronic communication: Addresses must be...






12. Email and text messaging.






13. One way to make it easier for the reader to say yes to a request. (persuasive)






14. Everday letters that acknowledge receipt of something.






15. When writing a bad news letter - always leave an opportunity for future....






16. No punctuation marks are used after the salutation and the complientary close






17. Refers to the importance of sounding postive when writing a business letter.






18. Number of spaces between the date and inside address.






19. Colon is placed after the salutation and a comma after the compimentary close






20. Sincerely -






21. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






22. Announcing work policies - delegating responsibilities - and reporting results.






23. This part of an email must be descriptive.






24. Written communication.






25. Routine request - transmittal - acknowledgement - claim.






26. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






27. Title of the person who wrote the letter






28. Only used when we don't know the recipients name






29. Dear Mr. or Mrs.:






30. Includes company name - address - phone number - and email.






31. Used either open or mixed punctuation the 'good-bye'






32. When you are discussing invoice - invoice is a bill






33. Number of spaces between the complimentary closing and the sender's typed name. (#2)






34. Email messages written discussing one topic.






35. Everyday letters that are a part of the normal course of business. (please send a catalog)






36. The new way to correspond. Formatted similar to a memo.






37. The date the letter is written






38. Informs the reader that a copy has been sent to someone else






39. One way to make the reader do as little work as possible (persuasive)






40. The way a letter is handeled






41. Everday letters making a claim that something was incorrect. (error in an order)






42. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






43. Receiver's Address






44. Number of spaces between the letterhead and date.






45. When something else is enclosed with the letter anything in addition to the letter






46. Recipients name and address






47. Initials of the typist if they are not the author of the letter






48. Number of spaces between the paragraphs in the body. (#2)






49. All ines begin at the left margin






50. Direct opening - necessary details - and goodwill ending.