Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Only used when we don't know the recipients name






2. The date the letter is written






3. One way to make it easier for the reader to say yes to a request. (persuasive)






4. Refers to writing a business letter that is reader oriented.


5. When you are discussing invoice - invoice is a bill






6. The very last thing - avoid if at all possible - a short last minute message






7. Number of spaces between the paragraphs in the body. (#2)






8. Informs the reader that a copy has been sent to someone else






9. Number of spaces between the complimentary closing and the sender's typed name. (#2)






10. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






11. Used either open or mixed punctuation the 'good-bye'






12. The way a letter is handeled






13. When writing a bad news letter - always leave an opportunity for future....






14. Number of spaces between the letterhead and date.






15. One way to make the reader do as little work as possible (persuasive)






16. Title of the person who wrote the letter






17. Everyday letters that identify what is being sent. (cover letter)






18. Everyday letters that are a part of the normal course of business. (please send a catalog)






19. Receiver's Address






20. Written communication.






21. Refers to the importance of sounding postive when writing a business letter.






22. Dear Mr. or Mrs.:






23. Announcing work policies - delegating responsibilities - and reporting results.






24. The 'hello' after your salutation - use open or mixed punctuation






25. All ines begin at the left margin






26. An inhouse letter.






27. Usually contains contact information and a final statement of appreciation.






28. A downfall to email and electronic communication: Addresses must be...






29. Everday letters that acknowledge receipt of something.






30. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






31. Attention getting opening statements - factual statements - request - and action.






32. Refers to planning in advance what to write in a business letter.






33. Includes company name - address - phone number - and email.






34. Email and text messaging.






35. Use this rule when responding to emails in anger.






36. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






37. Everday letters making a claim that something was incorrect. (error in an order)






38. When writing persuasive letters - you are able to show more...






39. The new way to correspond. Formatted similar to a memo.






40. Number of spaces between the date and inside address.






41. Initials of the typist if they are not the author of the letter






42. Routine request - transmittal - acknowledgement - claim.






43. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






44. Direct opening - necessary details - and goodwill ending.






45. Sincerely -






46. Recipients name and address






47. Number of spaces between the inside address and salutation.






48. Email messages written discussing one topic.






49. When something else is enclosed with the letter anything in addition to the letter






50. No punctuation marks are used after the salutation and the complientary close