Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Usually contains contact information and a final statement of appreciation.






2. Number of spaces between the inside address and salutation.






3. One way to make the reader do as little work as possible (persuasive)






4. The very last thing - avoid if at all possible - a short last minute message






5. Everday letters making a claim that something was incorrect. (error in an order)






6. This part of an email must be descriptive.






7. Email and text messaging.






8. Used either open or mixed punctuation the 'good-bye'






9. Receiver's Address






10. Written communication.






11. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






12. The 'hello' after your salutation - use open or mixed punctuation






13. Email messages written discussing one topic.






14. When you are discussing invoice - invoice is a bill






15. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






16. Recipients name and address






17. Title of the person who wrote the letter






18. Tells you what the letter is going to be about






19. Dear Mr. or Mrs.:






20. Colon is placed after the salutation and a comma after the compimentary close






21. An inhouse letter.






22. One way to make it easier for the reader to say yes to a request. (persuasive)






23. All ines begin at the left margin






24. Direct opening - necessary details - and goodwill ending.






25. Informs the reader that a copy has been sent to someone else






26. Number of spaces between the letterhead and date.






27. Announcing work policies - delegating responsibilities - and reporting results.






28. The new way to correspond. Formatted similar to a memo.






29. Only used when we don't know the recipients name






30. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






31. The way a letter is handeled






32. Includes company name - address - phone number - and email.






33. No punctuation marks are used after the salutation and the complientary close






34. Attention getting opening statements - factual statements - request - and action.






35. When writing persuasive letters - you are able to show more...






36. Use this rule when responding to emails in anger.






37. Number of spaces between the date and inside address.






38. Everyday letters that are a part of the normal course of business. (please send a catalog)






39. Routine request - transmittal - acknowledgement - claim.






40. Sincerely -






41. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






42. Refers to planning in advance what to write in a business letter.






43. Everyday letters that identify what is being sent. (cover letter)






44. When something else is enclosed with the letter anything in addition to the letter






45. Number of spaces between the complimentary closing and the sender's typed name. (#2)






46. Refers to the importance of sounding postive when writing a business letter.






47. Refers to writing a business letter that is reader oriented.


48. When writing a bad news letter - always leave an opportunity for future....






49. Everday letters that acknowledge receipt of something.






50. Initials of the typist if they are not the author of the letter