Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






2. Number of spaces between the date and inside address.






3. Informs the reader that a copy has been sent to someone else






4. The date the letter is written






5. No punctuation marks are used after the salutation and the complientary close






6. Attention getting opening statements - factual statements - request - and action.






7. Tells you what the letter is going to be about






8. Receiver's Address






9. Direct opening - necessary details - and goodwill ending.






10. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






11. Number of spaces between the complimentary closing and the sender's typed name. (#2)






12. Sincerely -






13. Email messages written discussing one topic.






14. Everday letters that acknowledge receipt of something.






15. This part of an email must be descriptive.






16. Announcing work policies - delegating responsibilities - and reporting results.






17. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






18. Routine request - transmittal - acknowledgement - claim.






19. Refers to planning in advance what to write in a business letter.






20. Only used when we don't know the recipients name






21. Email and text messaging.






22. Refers to writing a business letter that is reader oriented.

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23. Colon is placed after the salutation and a comma after the compimentary close






24. The new way to correspond. Formatted similar to a memo.






25. All ines begin at the left margin






26. Title of the person who wrote the letter






27. When writing persuasive letters - you are able to show more...






28. Use this rule when responding to emails in anger.






29. Includes company name - address - phone number - and email.






30. Written communication.






31. Number of spaces between the inside address and salutation.






32. Used either open or mixed punctuation the 'good-bye'






33. Usually contains contact information and a final statement of appreciation.






34. One way to make it easier for the reader to say yes to a request. (persuasive)






35. Initials of the typist if they are not the author of the letter






36. Everyday letters that are a part of the normal course of business. (please send a catalog)






37. An inhouse letter.






38. Recipients name and address






39. When you are discussing invoice - invoice is a bill






40. One way to make the reader do as little work as possible (persuasive)






41. When writing a bad news letter - always leave an opportunity for future....






42. Dear Mr. or Mrs.:






43. Number of spaces between the paragraphs in the body. (#2)






44. When something else is enclosed with the letter anything in addition to the letter






45. Everday letters making a claim that something was incorrect. (error in an order)






46. The very last thing - avoid if at all possible - a short last minute message






47. A downfall to email and electronic communication: Addresses must be...






48. Everyday letters that identify what is being sent. (cover letter)






49. The 'hello' after your salutation - use open or mixed punctuation






50. Number of spaces between the letterhead and date.