Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Email and text messaging.






2. Recipients name and address






3. The very last thing - avoid if at all possible - a short last minute message






4. One way to make it easier for the reader to say yes to a request. (persuasive)






5. Number of spaces between the paragraphs in the body. (#2)






6. This part of an email must be descriptive.






7. No punctuation marks are used after the salutation and the complientary close






8. Attention getting opening statements - factual statements - request - and action.






9. Use this rule when responding to emails in anger.






10. Colon is placed after the salutation and a comma after the compimentary close






11. Dear Mr. or Mrs.:






12. When writing a bad news letter - always leave an opportunity for future....






13. Refers to planning in advance what to write in a business letter.






14. Refers to writing a business letter that is reader oriented.


15. Informs the reader that a copy has been sent to someone else






16. All ines begin at the left margin






17. Number of spaces between the complimentary closing and the sender's typed name. (#2)






18. Email messages written discussing one topic.






19. Everday letters making a claim that something was incorrect. (error in an order)






20. Only used when we don't know the recipients name






21. Usually contains contact information and a final statement of appreciation.






22. The 'hello' after your salutation - use open or mixed punctuation






23. An inhouse letter.






24. Routine request - transmittal - acknowledgement - claim.






25. Number of spaces between the date and inside address.






26. The way a letter is handeled






27. The date the letter is written






28. Everyday letters that are a part of the normal course of business. (please send a catalog)






29. Everday letters that acknowledge receipt of something.






30. When something else is enclosed with the letter anything in addition to the letter






31. Used either open or mixed punctuation the 'good-bye'






32. One way to make the reader do as little work as possible (persuasive)






33. Everyday letters that identify what is being sent. (cover letter)






34. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






35. Number of spaces between the letterhead and date.






36. When writing persuasive letters - you are able to show more...






37. When you are discussing invoice - invoice is a bill






38. Includes company name - address - phone number - and email.






39. Sincerely -






40. Title of the person who wrote the letter






41. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






42. Tells you what the letter is going to be about






43. Direct opening - necessary details - and goodwill ending.






44. A downfall to email and electronic communication: Addresses must be...






45. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






46. Receiver's Address






47. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






48. Initials of the typist if they are not the author of the letter






49. Refers to the importance of sounding postive when writing a business letter.






50. Announcing work policies - delegating responsibilities - and reporting results.