Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When writing persuasive letters - you are able to show more...






2. Refers to writing a business letter that is reader oriented.


3. Refers to planning in advance what to write in a business letter.






4. Initials of the typist if they are not the author of the letter






5. Used either open or mixed punctuation the 'good-bye'






6. The way a letter is handeled






7. An inhouse letter.






8. Number of spaces between the complimentary closing and the sender's typed name. (#2)






9. Everyday letters that identify what is being sent. (cover letter)






10. Attention getting opening statements - factual statements - request - and action.






11. Dear Mr. or Mrs.:






12. Number of spaces between the date and inside address.






13. No punctuation marks are used after the salutation and the complientary close






14. When you are discussing invoice - invoice is a bill






15. Recipients name and address






16. Everday letters making a claim that something was incorrect. (error in an order)






17. Email and text messaging.






18. Email messages written discussing one topic.






19. Everyday letters that are a part of the normal course of business. (please send a catalog)






20. Direct opening - necessary details - and goodwill ending.






21. Use this rule when responding to emails in anger.






22. The date the letter is written






23. Includes company name - address - phone number - and email.






24. Written communication.






25. Announcing work policies - delegating responsibilities - and reporting results.






26. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






27. This part of an email must be descriptive.






28. Routine request - transmittal - acknowledgement - claim.






29. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






30. Number of spaces between the letterhead and date.






31. Tells you what the letter is going to be about






32. Sincerely -






33. All ines begin at the left margin






34. Informs the reader that a copy has been sent to someone else






35. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






36. Colon is placed after the salutation and a comma after the compimentary close






37. Refers to the importance of sounding postive when writing a business letter.






38. Number of spaces between the inside address and salutation.






39. Only used when we don't know the recipients name






40. Usually contains contact information and a final statement of appreciation.






41. One way to make it easier for the reader to say yes to a request. (persuasive)






42. When something else is enclosed with the letter anything in addition to the letter






43. The 'hello' after your salutation - use open or mixed punctuation






44. Everday letters that acknowledge receipt of something.






45. The very last thing - avoid if at all possible - a short last minute message






46. When writing a bad news letter - always leave an opportunity for future....






47. One way to make the reader do as little work as possible (persuasive)






48. Receiver's Address






49. Title of the person who wrote the letter






50. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.