Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Dear Mr. or Mrs.:






2. Number of spaces between the date and inside address.






3. The new way to correspond. Formatted similar to a memo.






4. Number of spaces between the inside address and salutation.






5. When something else is enclosed with the letter anything in addition to the letter






6. Written communication.






7. Colon is placed after the salutation and a comma after the compimentary close






8. When you are discussing invoice - invoice is a bill






9. Used either open or mixed punctuation the 'good-bye'






10. The date the letter is written






11. Number of spaces between the paragraphs in the body. (#2)






12. The 'hello' after your salutation - use open or mixed punctuation






13. An inhouse letter.






14. The very last thing - avoid if at all possible - a short last minute message






15. Usually contains contact information and a final statement of appreciation.






16. Recipients name and address






17. All ines begin at the left margin






18. Receiver's Address






19. Sincerely -






20. Direct opening - necessary details - and goodwill ending.






21. When writing persuasive letters - you are able to show more...






22. Announcing work policies - delegating responsibilities - and reporting results.






23. Number of spaces between the letterhead and date.






24. Includes company name - address - phone number - and email.






25. Everyday letters that identify what is being sent. (cover letter)






26. Title of the person who wrote the letter






27. This part of an email must be descriptive.






28. Refers to writing a business letter that is reader oriented.


29. Informs the reader that a copy has been sent to someone else






30. Everyday letters that are a part of the normal course of business. (please send a catalog)






31. The way a letter is handeled






32. Email and text messaging.






33. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






34. Routine request - transmittal - acknowledgement - claim.






35. Email messages written discussing one topic.






36. Everday letters that acknowledge receipt of something.






37. Initials of the typist if they are not the author of the letter






38. Tells you what the letter is going to be about






39. Use this rule when responding to emails in anger.






40. A downfall to email and electronic communication: Addresses must be...






41. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






42. One way to make the reader do as little work as possible (persuasive)






43. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






44. Only used when we don't know the recipients name






45. Refers to the importance of sounding postive when writing a business letter.






46. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






47. No punctuation marks are used after the salutation and the complientary close






48. Everday letters making a claim that something was incorrect. (error in an order)






49. When writing a bad news letter - always leave an opportunity for future....






50. Number of spaces between the complimentary closing and the sender's typed name. (#2)