Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sincerely -






2. Usually contains contact information and a final statement of appreciation.






3. Everyday letters that are a part of the normal course of business. (please send a catalog)






4. No punctuation marks are used after the salutation and the complientary close






5. Refers to writing a business letter that is reader oriented.


6. When writing persuasive letters - you are able to show more...






7. Everday letters making a claim that something was incorrect. (error in an order)






8. All ines begin at the left margin






9. Informs the reader that a copy has been sent to someone else






10. Only used when we don't know the recipients name






11. A downfall to email and electronic communication: Addresses must be...






12. Number of spaces between the complimentary closing and the sender's typed name. (#2)






13. Title of the person who wrote the letter






14. When writing a bad news letter - always leave an opportunity for future....






15. Refers to planning in advance what to write in a business letter.






16. Use this rule when responding to emails in anger.






17. Recipients name and address






18. Direct opening - necessary details - and goodwill ending.






19. Includes company name - address - phone number - and email.






20. One way to make it easier for the reader to say yes to a request. (persuasive)






21. Refers to the importance of sounding postive when writing a business letter.






22. When you are discussing invoice - invoice is a bill






23. Initials of the typist if they are not the author of the letter






24. Written communication.






25. This part of an email must be descriptive.






26. Routine request - transmittal - acknowledgement - claim.






27. Number of spaces between the inside address and salutation.






28. Used either open or mixed punctuation the 'good-bye'






29. The very last thing - avoid if at all possible - a short last minute message






30. Receiver's Address






31. The date the letter is written






32. Email and text messaging.






33. Everyday letters that identify what is being sent. (cover letter)






34. The new way to correspond. Formatted similar to a memo.






35. The way a letter is handeled






36. One way to make the reader do as little work as possible (persuasive)






37. When something else is enclosed with the letter anything in addition to the letter






38. Number of spaces between the letterhead and date.






39. Number of spaces between the paragraphs in the body. (#2)






40. Email messages written discussing one topic.






41. Colon is placed after the salutation and a comma after the compimentary close






42. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






43. Dear Mr. or Mrs.:






44. The 'hello' after your salutation - use open or mixed punctuation






45. Announcing work policies - delegating responsibilities - and reporting results.






46. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






47. Tells you what the letter is going to be about






48. An inhouse letter.






49. Attention getting opening statements - factual statements - request - and action.






50. Number of spaces between the date and inside address.