Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Announcing work policies - delegating responsibilities - and reporting results.






2. An inhouse letter.






3. Direct opening - necessary details - and goodwill ending.






4. Refers to planning in advance what to write in a business letter.






5. The new way to correspond. Formatted similar to a memo.






6. Number of spaces between the letterhead and date.






7. No punctuation marks are used after the salutation and the complientary close






8. The 'hello' after your salutation - use open or mixed punctuation






9. Recipients name and address






10. The very last thing - avoid if at all possible - a short last minute message






11. One way to make the reader do as little work as possible (persuasive)






12. Written communication.






13. Number of spaces between the complimentary closing and the sender's typed name. (#2)






14. Initials of the typist if they are not the author of the letter






15. Everday letters making a claim that something was incorrect. (error in an order)






16. Email messages written discussing one topic.






17. Used either open or mixed punctuation the 'good-bye'






18. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






19. Email and text messaging.






20. The way a letter is handeled






21. Everday letters that acknowledge receipt of something.






22. Refers to writing a business letter that is reader oriented.


23. The date the letter is written






24. Title of the person who wrote the letter






25. Number of spaces between the date and inside address.






26. When something else is enclosed with the letter anything in addition to the letter






27. Only used when we don't know the recipients name






28. This part of an email must be descriptive.






29. A downfall to email and electronic communication: Addresses must be...






30. Includes company name - address - phone number - and email.






31. Colon is placed after the salutation and a comma after the compimentary close






32. All ines begin at the left margin






33. Everyday letters that identify what is being sent. (cover letter)






34. When writing a bad news letter - always leave an opportunity for future....






35. When writing persuasive letters - you are able to show more...






36. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






37. Receiver's Address






38. Usually contains contact information and a final statement of appreciation.






39. Refers to the importance of sounding postive when writing a business letter.






40. Attention getting opening statements - factual statements - request - and action.






41. When you are discussing invoice - invoice is a bill






42. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






43. Dear Mr. or Mrs.:






44. Everyday letters that are a part of the normal course of business. (please send a catalog)






45. Number of spaces between the inside address and salutation.






46. Sincerely -






47. Use this rule when responding to emails in anger.






48. Informs the reader that a copy has been sent to someone else






49. Number of spaces between the paragraphs in the body. (#2)






50. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.