Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Email messages written discussing one topic.






2. Receiver's Address






3. Used either open or mixed punctuation the 'good-bye'






4. One way to make the reader do as little work as possible (persuasive)






5. Attention getting opening statements - factual statements - request - and action.






6. Only used when we don't know the recipients name






7. Title of the person who wrote the letter






8. Everyday letters that are a part of the normal course of business. (please send a catalog)






9. No punctuation marks are used after the salutation and the complientary close






10. Everyday letters that identify what is being sent. (cover letter)






11. Tells you what the letter is going to be about






12. Recipients name and address






13. The new way to correspond. Formatted similar to a memo.






14. The very last thing - avoid if at all possible - a short last minute message






15. Everday letters making a claim that something was incorrect. (error in an order)






16. Informs the reader that a copy has been sent to someone else






17. Refers to writing a business letter that is reader oriented.


18. Number of spaces between the inside address and salutation.






19. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






20. When writing a bad news letter - always leave an opportunity for future....






21. Direct opening - necessary details - and goodwill ending.






22. Use this rule when responding to emails in anger.






23. When something else is enclosed with the letter anything in addition to the letter






24. An inhouse letter.






25. Announcing work policies - delegating responsibilities - and reporting results.






26. Dear Mr. or Mrs.:






27. Number of spaces between the complimentary closing and the sender's typed name. (#2)






28. Initials of the typist if they are not the author of the letter






29. When writing persuasive letters - you are able to show more...






30. Includes company name - address - phone number - and email.






31. Everday letters that acknowledge receipt of something.






32. All ines begin at the left margin






33. Routine request - transmittal - acknowledgement - claim.






34. The date the letter is written






35. When you are discussing invoice - invoice is a bill






36. Number of spaces between the paragraphs in the body. (#2)






37. Written communication.






38. The way a letter is handeled






39. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






40. Sincerely -






41. Email and text messaging.






42. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






43. Colon is placed after the salutation and a comma after the compimentary close






44. Number of spaces between the letterhead and date.






45. A downfall to email and electronic communication: Addresses must be...






46. Refers to planning in advance what to write in a business letter.






47. This part of an email must be descriptive.






48. Refers to the importance of sounding postive when writing a business letter.






49. The 'hello' after your salutation - use open or mixed punctuation






50. One way to make it easier for the reader to say yes to a request. (persuasive)