Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everday letters making a claim that something was incorrect. (error in an order)






2. Dear Mr. or Mrs.:






3. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






4. This part of an email must be descriptive.






5. Title of the person who wrote the letter






6. One way to make it easier for the reader to say yes to a request. (persuasive)






7. Number of spaces between the inside address and salutation.






8. Attention getting opening statements - factual statements - request - and action.






9. Colon is placed after the salutation and a comma after the compimentary close






10. The date the letter is written






11. When something else is enclosed with the letter anything in addition to the letter






12. Email messages written discussing one topic.






13. Recipients name and address






14. Receiver's Address






15. The way a letter is handeled






16. Number of spaces between the date and inside address.






17. Informs the reader that a copy has been sent to someone else






18. The 'hello' after your salutation - use open or mixed punctuation






19. When writing persuasive letters - you are able to show more...






20. Email and text messaging.






21. Routine request - transmittal - acknowledgement - claim.






22. One way to make the reader do as little work as possible (persuasive)






23. No punctuation marks are used after the salutation and the complientary close






24. Everyday letters that are a part of the normal course of business. (please send a catalog)






25. Initials of the typist if they are not the author of the letter






26. An inhouse letter.






27. The new way to correspond. Formatted similar to a memo.






28. Refers to writing a business letter that is reader oriented.

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29. Everday letters that acknowledge receipt of something.






30. Only used when we don't know the recipients name






31. Written communication.






32. Everyday letters that identify what is being sent. (cover letter)






33. All ines begin at the left margin






34. Used either open or mixed punctuation the 'good-bye'






35. Number of spaces between the paragraphs in the body. (#2)






36. Use this rule when responding to emails in anger.






37. Number of spaces between the letterhead and date.






38. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






39. When you are discussing invoice - invoice is a bill






40. Tells you what the letter is going to be about






41. Direct opening - necessary details - and goodwill ending.






42. Usually contains contact information and a final statement of appreciation.






43. Refers to planning in advance what to write in a business letter.






44. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






45. A downfall to email and electronic communication: Addresses must be...






46. Sincerely -






47. Includes company name - address - phone number - and email.






48. Refers to the importance of sounding postive when writing a business letter.






49. The very last thing - avoid if at all possible - a short last minute message






50. When writing a bad news letter - always leave an opportunity for future....