Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All ines begin at the left margin






2. One way to make it easier for the reader to say yes to a request. (persuasive)






3. Everyday letters that identify what is being sent. (cover letter)






4. Dear Mr. or Mrs.:






5. The way a letter is handeled






6. The date the letter is written






7. Written communication.






8. A downfall to email and electronic communication: Addresses must be...






9. The new way to correspond. Formatted similar to a memo.






10. Includes company name - address - phone number - and email.






11. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






12. When you are discussing invoice - invoice is a bill






13. Number of spaces between the inside address and salutation.






14. Number of spaces between the date and inside address.






15. Number of spaces between the complimentary closing and the sender's typed name. (#2)






16. Email and text messaging.






17. When writing a bad news letter - always leave an opportunity for future....






18. Attention getting opening statements - factual statements - request - and action.






19. Number of spaces between the paragraphs in the body. (#2)






20. Everday letters making a claim that something was incorrect. (error in an order)






21. Refers to writing a business letter that is reader oriented.


22. One way to make the reader do as little work as possible (persuasive)






23. Email messages written discussing one topic.






24. Everday letters that acknowledge receipt of something.






25. Colon is placed after the salutation and a comma after the compimentary close






26. Announcing work policies - delegating responsibilities - and reporting results.






27. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






28. When writing persuasive letters - you are able to show more...






29. Routine request - transmittal - acknowledgement - claim.






30. Tells you what the letter is going to be about






31. Number of spaces between the letterhead and date.






32. Informs the reader that a copy has been sent to someone else






33. Sincerely -






34. The very last thing - avoid if at all possible - a short last minute message






35. Recipients name and address






36. Receiver's Address






37. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






38. Direct opening - necessary details - and goodwill ending.






39. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






40. Only used when we don't know the recipients name






41. The 'hello' after your salutation - use open or mixed punctuation






42. No punctuation marks are used after the salutation and the complientary close






43. An inhouse letter.






44. Used either open or mixed punctuation the 'good-bye'






45. Refers to the importance of sounding postive when writing a business letter.






46. Refers to planning in advance what to write in a business letter.






47. This part of an email must be descriptive.






48. Title of the person who wrote the letter






49. When something else is enclosed with the letter anything in addition to the letter






50. Everyday letters that are a part of the normal course of business. (please send a catalog)