Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An inhouse letter.






2. Email messages written discussing one topic.






3. Recipients name and address






4. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






5. Email and text messaging.






6. The new way to correspond. Formatted similar to a memo.






7. A downfall to email and electronic communication: Addresses must be...






8. Initials of the typist if they are not the author of the letter






9. Routine request - transmittal - acknowledgement - claim.






10. Direct opening - necessary details - and goodwill ending.






11. Used either open or mixed punctuation the 'good-bye'






12. Refers to the importance of sounding postive when writing a business letter.






13. One way to make the reader do as little work as possible (persuasive)






14. Announcing work policies - delegating responsibilities - and reporting results.






15. All ines begin at the left margin






16. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






17. The date the letter is written






18. Colon is placed after the salutation and a comma after the compimentary close






19. Tells you what the letter is going to be about






20. Usually contains contact information and a final statement of appreciation.






21. Sincerely -






22. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






23. The way a letter is handeled






24. When you are discussing invoice - invoice is a bill






25. Number of spaces between the inside address and salutation.






26. Informs the reader that a copy has been sent to someone else






27. Includes company name - address - phone number - and email.






28. When something else is enclosed with the letter anything in addition to the letter






29. Everyday letters that identify what is being sent. (cover letter)






30. Attention getting opening statements - factual statements - request - and action.






31. Number of spaces between the date and inside address.






32. Use this rule when responding to emails in anger.






33. Number of spaces between the paragraphs in the body. (#2)






34. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






35. One way to make it easier for the reader to say yes to a request. (persuasive)






36. Title of the person who wrote the letter






37. Number of spaces between the complimentary closing and the sender's typed name. (#2)






38. Everday letters that acknowledge receipt of something.






39. When writing persuasive letters - you are able to show more...






40. Receiver's Address






41. Dear Mr. or Mrs.:






42. Everyday letters that are a part of the normal course of business. (please send a catalog)






43. Only used when we don't know the recipients name






44. The very last thing - avoid if at all possible - a short last minute message






45. No punctuation marks are used after the salutation and the complientary close






46. This part of an email must be descriptive.






47. Written communication.






48. Everday letters making a claim that something was incorrect. (error in an order)






49. Refers to writing a business letter that is reader oriented.


50. Number of spaces between the letterhead and date.