Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






2. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






3. The date the letter is written






4. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






5. Number of spaces between the date and inside address.






6. When writing a bad news letter - always leave an opportunity for future....






7. Routine request - transmittal - acknowledgement - claim.






8. Written communication.






9. Colon is placed after the salutation and a comma after the compimentary close






10. Tells you what the letter is going to be about






11. Email and text messaging.






12. An inhouse letter.






13. The 'hello' after your salutation - use open or mixed punctuation






14. No punctuation marks are used after the salutation and the complientary close






15. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






16. Everday letters making a claim that something was incorrect. (error in an order)






17. All ines begin at the left margin






18. Number of spaces between the letterhead and date.






19. Only used when we don't know the recipients name






20. Everday letters that acknowledge receipt of something.






21. Refers to writing a business letter that is reader oriented.


22. Announcing work policies - delegating responsibilities - and reporting results.






23. One way to make the reader do as little work as possible (persuasive)






24. Everyday letters that are a part of the normal course of business. (please send a catalog)






25. Recipients name and address






26. Attention getting opening statements - factual statements - request - and action.






27. The new way to correspond. Formatted similar to a memo.






28. Number of spaces between the complimentary closing and the sender's typed name. (#2)






29. Title of the person who wrote the letter






30. Email messages written discussing one topic.






31. When something else is enclosed with the letter anything in addition to the letter






32. Everyday letters that identify what is being sent. (cover letter)






33. Sincerely -






34. Initials of the typist if they are not the author of the letter






35. The very last thing - avoid if at all possible - a short last minute message






36. This part of an email must be descriptive.






37. Receiver's Address






38. Number of spaces between the inside address and salutation.






39. Used either open or mixed punctuation the 'good-bye'






40. When writing persuasive letters - you are able to show more...






41. Use this rule when responding to emails in anger.






42. One way to make it easier for the reader to say yes to a request. (persuasive)






43. Includes company name - address - phone number - and email.






44. Refers to the importance of sounding postive when writing a business letter.






45. Dear Mr. or Mrs.:






46. The way a letter is handeled






47. Informs the reader that a copy has been sent to someone else






48. Direct opening - necessary details - and goodwill ending.






49. Number of spaces between the paragraphs in the body. (#2)






50. Usually contains contact information and a final statement of appreciation.