Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the complimentary closing and the sender's typed name. (#2)






2. Refers to writing a business letter that is reader oriented.


3. Colon is placed after the salutation and a comma after the compimentary close






4. Title of the person who wrote the letter






5. A downfall to email and electronic communication: Addresses must be...






6. Email messages written discussing one topic.






7. When you are discussing invoice - invoice is a bill






8. The new way to correspond. Formatted similar to a memo.






9. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






10. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






11. Number of spaces between the paragraphs in the body. (#2)






12. Everyday letters that identify what is being sent. (cover letter)






13. An inhouse letter.






14. Includes company name - address - phone number - and email.






15. Direct opening - necessary details - and goodwill ending.






16. Only used when we don't know the recipients name






17. Refers to planning in advance what to write in a business letter.






18. Everday letters making a claim that something was incorrect. (error in an order)






19. When writing a bad news letter - always leave an opportunity for future....






20. Announcing work policies - delegating responsibilities - and reporting results.






21. Initials of the typist if they are not the author of the letter






22. Everday letters that acknowledge receipt of something.






23. All ines begin at the left margin






24. Routine request - transmittal - acknowledgement - claim.






25. The 'hello' after your salutation - use open or mixed punctuation






26. Sincerely -






27. One way to make it easier for the reader to say yes to a request. (persuasive)






28. No punctuation marks are used after the salutation and the complientary close






29. Dear Mr. or Mrs.:






30. Receiver's Address






31. This part of an email must be descriptive.






32. When writing persuasive letters - you are able to show more...






33. When something else is enclosed with the letter anything in addition to the letter






34. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






35. Written communication.






36. Number of spaces between the letterhead and date.






37. Number of spaces between the inside address and salutation.






38. Used either open or mixed punctuation the 'good-bye'






39. Tells you what the letter is going to be about






40. Number of spaces between the date and inside address.






41. One way to make the reader do as little work as possible (persuasive)






42. The very last thing - avoid if at all possible - a short last minute message






43. Usually contains contact information and a final statement of appreciation.






44. The date the letter is written






45. Attention getting opening statements - factual statements - request - and action.






46. Use this rule when responding to emails in anger.






47. Everyday letters that are a part of the normal course of business. (please send a catalog)






48. Email and text messaging.






49. The way a letter is handeled






50. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.