Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to writing a business letter that is reader oriented.


2. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






3. Usually contains contact information and a final statement of appreciation.






4. Initials of the typist if they are not the author of the letter






5. An inhouse letter.






6. When writing persuasive letters - you are able to show more...






7. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






8. No punctuation marks are used after the salutation and the complientary close






9. Number of spaces between the letterhead and date.






10. The very last thing - avoid if at all possible - a short last minute message






11. Refers to planning in advance what to write in a business letter.






12. Title of the person who wrote the letter






13. Number of spaces between the paragraphs in the body. (#2)






14. Informs the reader that a copy has been sent to someone else






15. Use this rule when responding to emails in anger.






16. One way to make the reader do as little work as possible (persuasive)






17. Email and text messaging.






18. The date the letter is written






19. A downfall to email and electronic communication: Addresses must be...






20. One way to make it easier for the reader to say yes to a request. (persuasive)






21. Everday letters that acknowledge receipt of something.






22. Colon is placed after the salutation and a comma after the compimentary close






23. Email messages written discussing one topic.






24. Dear Mr. or Mrs.:






25. Only used when we don't know the recipients name






26. Used either open or mixed punctuation the 'good-bye'






27. Number of spaces between the complimentary closing and the sender's typed name. (#2)






28. Tells you what the letter is going to be about






29. When writing a bad news letter - always leave an opportunity for future....






30. Number of spaces between the date and inside address.






31. All ines begin at the left margin






32. The way a letter is handeled






33. Written communication.






34. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






35. Direct opening - necessary details - and goodwill ending.






36. Receiver's Address






37. Refers to the importance of sounding postive when writing a business letter.






38. When you are discussing invoice - invoice is a bill






39. Recipients name and address






40. Routine request - transmittal - acknowledgement - claim.






41. When something else is enclosed with the letter anything in addition to the letter






42. Sincerely -






43. Attention getting opening statements - factual statements - request - and action.






44. Everyday letters that are a part of the normal course of business. (please send a catalog)






45. The new way to correspond. Formatted similar to a memo.






46. Announcing work policies - delegating responsibilities - and reporting results.






47. This part of an email must be descriptive.






48. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






49. Includes company name - address - phone number - and email.






50. The 'hello' after your salutation - use open or mixed punctuation