Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use this rule when responding to emails in anger.






2. One way to make the reader do as little work as possible (persuasive)






3. Title of the person who wrote the letter






4. Email and text messaging.






5. Everyday letters that are a part of the normal course of business. (please send a catalog)






6. One way to make it easier for the reader to say yes to a request. (persuasive)






7. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






8. Everday letters making a claim that something was incorrect. (error in an order)






9. When writing persuasive letters - you are able to show more...






10. No punctuation marks are used after the salutation and the complientary close






11. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






12. Everyday letters that identify what is being sent. (cover letter)






13. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






14. Includes company name - address - phone number - and email.






15. Usually contains contact information and a final statement of appreciation.






16. Dear Mr. or Mrs.:






17. Number of spaces between the date and inside address.






18. Informs the reader that a copy has been sent to someone else






19. Number of spaces between the inside address and salutation.






20. Refers to writing a business letter that is reader oriented.


21. Sincerely -






22. A downfall to email and electronic communication: Addresses must be...






23. Refers to the importance of sounding postive when writing a business letter.






24. The 'hello' after your salutation - use open or mixed punctuation






25. Number of spaces between the letterhead and date.






26. Colon is placed after the salutation and a comma after the compimentary close






27. Written communication.






28. Announcing work policies - delegating responsibilities - and reporting results.






29. When you are discussing invoice - invoice is a bill






30. Tells you what the letter is going to be about






31. The very last thing - avoid if at all possible - a short last minute message






32. Used either open or mixed punctuation the 'good-bye'






33. An inhouse letter.






34. Only used when we don't know the recipients name






35. Initials of the typist if they are not the author of the letter






36. Attention getting opening statements - factual statements - request - and action.






37. Receiver's Address






38. Number of spaces between the complimentary closing and the sender's typed name. (#2)






39. The date the letter is written






40. Routine request - transmittal - acknowledgement - claim.






41. Refers to planning in advance what to write in a business letter.






42. Everday letters that acknowledge receipt of something.






43. The new way to correspond. Formatted similar to a memo.






44. When writing a bad news letter - always leave an opportunity for future....






45. This part of an email must be descriptive.






46. Recipients name and address






47. When something else is enclosed with the letter anything in addition to the letter






48. Direct opening - necessary details - and goodwill ending.






49. Email messages written discussing one topic.






50. The way a letter is handeled