Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






2. All ines begin at the left margin






3. Everyday letters that are a part of the normal course of business. (please send a catalog)






4. Number of spaces between the date and inside address.






5. Refers to the importance of sounding postive when writing a business letter.






6. Written communication.






7. Refers to planning in advance what to write in a business letter.






8. Title of the person who wrote the letter






9. Everday letters that acknowledge receipt of something.






10. Direct opening - necessary details - and goodwill ending.






11. No punctuation marks are used after the salutation and the complientary close






12. A downfall to email and electronic communication: Addresses must be...






13. The new way to correspond. Formatted similar to a memo.






14. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






15. Colon is placed after the salutation and a comma after the compimentary close






16. Only used when we don't know the recipients name






17. Use this rule when responding to emails in anger.






18. Announcing work policies - delegating responsibilities - and reporting results.






19. Used either open or mixed punctuation the 'good-bye'






20. Tells you what the letter is going to be about






21. Includes company name - address - phone number - and email.






22. Attention getting opening statements - factual statements - request - and action.






23. Number of spaces between the letterhead and date.






24. An inhouse letter.






25. One way to make the reader do as little work as possible (persuasive)






26. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






27. The very last thing - avoid if at all possible - a short last minute message






28. This part of an email must be descriptive.






29. Recipients name and address






30. Refers to writing a business letter that is reader oriented.


31. The 'hello' after your salutation - use open or mixed punctuation






32. Everyday letters that identify what is being sent. (cover letter)






33. Sincerely -






34. Initials of the typist if they are not the author of the letter






35. Informs the reader that a copy has been sent to someone else






36. Dear Mr. or Mrs.:






37. The way a letter is handeled






38. When writing persuasive letters - you are able to show more...






39. Email and text messaging.






40. Number of spaces between the inside address and salutation.






41. Number of spaces between the complimentary closing and the sender's typed name. (#2)






42. Email messages written discussing one topic.






43. Number of spaces between the paragraphs in the body. (#2)






44. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






45. Everday letters making a claim that something was incorrect. (error in an order)






46. Receiver's Address






47. The date the letter is written






48. When something else is enclosed with the letter anything in addition to the letter






49. When writing a bad news letter - always leave an opportunity for future....






50. Usually contains contact information and a final statement of appreciation.