Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The way a letter is handeled






2. Receiver's Address






3. Refers to planning in advance what to write in a business letter.






4. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






5. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






6. Everyday letters that identify what is being sent. (cover letter)






7. The new way to correspond. Formatted similar to a memo.






8. Refers to writing a business letter that is reader oriented.

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9. All ines begin at the left margin






10. The very last thing - avoid if at all possible - a short last minute message






11. Recipients name and address






12. Written communication.






13. Everday letters that acknowledge receipt of something.






14. Sincerely -






15. Direct opening - necessary details - and goodwill ending.






16. An inhouse letter.






17. Routine request - transmittal - acknowledgement - claim.






18. The date the letter is written






19. Attention getting opening statements - factual statements - request - and action.






20. The 'hello' after your salutation - use open or mixed punctuation






21. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






22. Used either open or mixed punctuation the 'good-bye'






23. Tells you what the letter is going to be about






24. Dear Mr. or Mrs.:






25. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






26. Usually contains contact information and a final statement of appreciation.






27. Number of spaces between the letterhead and date.






28. Email messages written discussing one topic.






29. No punctuation marks are used after the salutation and the complientary close






30. Colon is placed after the salutation and a comma after the compimentary close






31. Announcing work policies - delegating responsibilities - and reporting results.






32. When writing persuasive letters - you are able to show more...






33. Includes company name - address - phone number - and email.






34. Initials of the typist if they are not the author of the letter






35. Number of spaces between the date and inside address.






36. Use this rule when responding to emails in anger.






37. Email and text messaging.






38. This part of an email must be descriptive.






39. Refers to the importance of sounding postive when writing a business letter.






40. One way to make it easier for the reader to say yes to a request. (persuasive)






41. Number of spaces between the inside address and salutation.






42. Number of spaces between the complimentary closing and the sender's typed name. (#2)






43. A downfall to email and electronic communication: Addresses must be...






44. Title of the person who wrote the letter






45. Number of spaces between the paragraphs in the body. (#2)






46. Informs the reader that a copy has been sent to someone else






47. Only used when we don't know the recipients name






48. One way to make the reader do as little work as possible (persuasive)






49. Everday letters making a claim that something was incorrect. (error in an order)






50. When you are discussing invoice - invoice is a bill