Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Email messages written discussing one topic.






2. The very last thing - avoid if at all possible - a short last minute message






3. Colon is placed after the salutation and a comma after the compimentary close






4. Announcing work policies - delegating responsibilities - and reporting results.






5. Informs the reader that a copy has been sent to someone else






6. When something else is enclosed with the letter anything in addition to the letter






7. When writing persuasive letters - you are able to show more...






8. All ines begin at the left margin






9. Attention getting opening statements - factual statements - request - and action.






10. Initials of the typist if they are not the author of the letter






11. Sincerely -






12. Includes company name - address - phone number - and email.






13. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






14. Refers to the importance of sounding postive when writing a business letter.






15. The way a letter is handeled






16. Email and text messaging.






17. Title of the person who wrote the letter






18. Routine request - transmittal - acknowledgement - claim.






19. Dear Mr. or Mrs.:






20. The date the letter is written






21. Everyday letters that are a part of the normal course of business. (please send a catalog)






22. When you are discussing invoice - invoice is a bill






23. Refers to writing a business letter that is reader oriented.


24. Usually contains contact information and a final statement of appreciation.






25. This part of an email must be descriptive.






26. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






27. When writing a bad news letter - always leave an opportunity for future....






28. Everday letters making a claim that something was incorrect. (error in an order)






29. The 'hello' after your salutation - use open or mixed punctuation






30. Number of spaces between the complimentary closing and the sender's typed name. (#2)






31. Number of spaces between the date and inside address.






32. Receiver's Address






33. One way to make it easier for the reader to say yes to a request. (persuasive)






34. Everday letters that acknowledge receipt of something.






35. Written communication.






36. One way to make the reader do as little work as possible (persuasive)






37. No punctuation marks are used after the salutation and the complientary close






38. Only used when we don't know the recipients name






39. Tells you what the letter is going to be about






40. Used either open or mixed punctuation the 'good-bye'






41. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






42. An inhouse letter.






43. A downfall to email and electronic communication: Addresses must be...






44. Number of spaces between the paragraphs in the body. (#2)






45. Everyday letters that identify what is being sent. (cover letter)






46. Number of spaces between the inside address and salutation.






47. Recipients name and address






48. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






49. Refers to planning in advance what to write in a business letter.






50. The new way to correspond. Formatted similar to a memo.