Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






2. Informs the reader that a copy has been sent to someone else






3. Usually contains contact information and a final statement of appreciation.






4. Number of spaces between the complimentary closing and the sender's typed name. (#2)






5. Colon is placed after the salutation and a comma after the compimentary close






6. Routine request - transmittal - acknowledgement - claim.






7. Receiver's Address






8. The 'hello' after your salutation - use open or mixed punctuation






9. Sincerely -






10. This part of an email must be descriptive.






11. Tells you what the letter is going to be about






12. The new way to correspond. Formatted similar to a memo.






13. Refers to the importance of sounding postive when writing a business letter.






14. Includes company name - address - phone number - and email.






15. Everyday letters that are a part of the normal course of business. (please send a catalog)






16. Use this rule when responding to emails in anger.






17. Email messages written discussing one topic.






18. Everday letters making a claim that something was incorrect. (error in an order)






19. Number of spaces between the paragraphs in the body. (#2)






20. An inhouse letter.






21. The very last thing - avoid if at all possible - a short last minute message






22. When writing a bad news letter - always leave an opportunity for future....






23. The date the letter is written






24. Number of spaces between the date and inside address.






25. Title of the person who wrote the letter






26. Dear Mr. or Mrs.:






27. When something else is enclosed with the letter anything in addition to the letter






28. Only used when we don't know the recipients name






29. Attention getting opening statements - factual statements - request - and action.






30. Email and text messaging.






31. Initials of the typist if they are not the author of the letter






32. One way to make it easier for the reader to say yes to a request. (persuasive)






33. Direct opening - necessary details - and goodwill ending.






34. Used either open or mixed punctuation the 'good-bye'






35. All ines begin at the left margin






36. When you are discussing invoice - invoice is a bill






37. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






38. A downfall to email and electronic communication: Addresses must be...






39. Refers to planning in advance what to write in a business letter.






40. Refers to writing a business letter that is reader oriented.


41. When writing persuasive letters - you are able to show more...






42. No punctuation marks are used after the salutation and the complientary close






43. The way a letter is handeled






44. Everyday letters that identify what is being sent. (cover letter)






45. Number of spaces between the letterhead and date.






46. One way to make the reader do as little work as possible (persuasive)






47. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






48. Written communication.






49. Recipients name and address






50. Announcing work policies - delegating responsibilities - and reporting results.