Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Usually contains contact information and a final statement of appreciation.






2. Refers to the importance of sounding postive when writing a business letter.






3. The new way to correspond. Formatted similar to a memo.






4. One way to make it easier for the reader to say yes to a request. (persuasive)






5. Email and text messaging.






6. The way a letter is handeled






7. Use this rule when responding to emails in anger.






8. This part of an email must be descriptive.






9. Number of spaces between the date and inside address.






10. Number of spaces between the complimentary closing and the sender's typed name. (#2)






11. Informs the reader that a copy has been sent to someone else






12. A downfall to email and electronic communication: Addresses must be...






13. Only used when we don't know the recipients name






14. Recipients name and address






15. Announcing work policies - delegating responsibilities - and reporting results.






16. Tells you what the letter is going to be about






17. Includes company name - address - phone number - and email.






18. Refers to writing a business letter that is reader oriented.


19. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






20. Number of spaces between the inside address and salutation.






21. The 'hello' after your salutation - use open or mixed punctuation






22. Attention getting opening statements - factual statements - request - and action.






23. Written communication.






24. Number of spaces between the paragraphs in the body. (#2)






25. Title of the person who wrote the letter






26. Direct opening - necessary details - and goodwill ending.






27. When writing a bad news letter - always leave an opportunity for future....






28. Number of spaces between the letterhead and date.






29. Dear Mr. or Mrs.:






30. Email messages written discussing one topic.






31. Everday letters making a claim that something was incorrect. (error in an order)






32. One way to make the reader do as little work as possible (persuasive)






33. Colon is placed after the salutation and a comma after the compimentary close






34. Refers to planning in advance what to write in a business letter.






35. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






36. No punctuation marks are used after the salutation and the complientary close






37. When writing persuasive letters - you are able to show more...






38. Routine request - transmittal - acknowledgement - claim.






39. Initials of the typist if they are not the author of the letter






40. Everday letters that acknowledge receipt of something.






41. The very last thing - avoid if at all possible - a short last minute message






42. When you are discussing invoice - invoice is a bill






43. Everyday letters that are a part of the normal course of business. (please send a catalog)






44. An inhouse letter.






45. Sincerely -






46. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






47. When something else is enclosed with the letter anything in addition to the letter






48. All ines begin at the left margin






49. Used either open or mixed punctuation the 'good-bye'






50. The date the letter is written