Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tells you what the letter is going to be about






2. Use this rule when responding to emails in anger.






3. The 'hello' after your salutation - use open or mixed punctuation






4. Only used when we don't know the recipients name






5. Sincerely -






6. The way a letter is handeled






7. The very last thing - avoid if at all possible - a short last minute message






8. Email messages written discussing one topic.






9. Refers to planning in advance what to write in a business letter.






10. An inhouse letter.






11. Attention getting opening statements - factual statements - request - and action.






12. Usually contains contact information and a final statement of appreciation.






13. Everday letters that acknowledge receipt of something.






14. Number of spaces between the inside address and salutation.






15. Number of spaces between the date and inside address.






16. Informs the reader that a copy has been sent to someone else






17. No punctuation marks are used after the salutation and the complientary close






18. Everday letters making a claim that something was incorrect. (error in an order)






19. Number of spaces between the complimentary closing and the sender's typed name. (#2)






20. Dear Mr. or Mrs.:






21. One way to make it easier for the reader to say yes to a request. (persuasive)






22. When you are discussing invoice - invoice is a bill






23. The new way to correspond. Formatted similar to a memo.






24. Announcing work policies - delegating responsibilities - and reporting results.






25. Title of the person who wrote the letter






26. Number of spaces between the paragraphs in the body. (#2)






27. Email and text messaging.






28. When something else is enclosed with the letter anything in addition to the letter






29. Includes company name - address - phone number - and email.






30. Recipients name and address






31. Refers to the importance of sounding postive when writing a business letter.






32. When writing a bad news letter - always leave an opportunity for future....






33. Refers to writing a business letter that is reader oriented.


34. Colon is placed after the salutation and a comma after the compimentary close






35. Everyday letters that are a part of the normal course of business. (please send a catalog)






36. When writing persuasive letters - you are able to show more...






37. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






38. Everyday letters that identify what is being sent. (cover letter)






39. All ines begin at the left margin






40. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






41. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






42. Used either open or mixed punctuation the 'good-bye'






43. Receiver's Address






44. Written communication.






45. A downfall to email and electronic communication: Addresses must be...






46. The date the letter is written






47. Routine request - transmittal - acknowledgement - claim.






48. This part of an email must be descriptive.






49. One way to make the reader do as little work as possible (persuasive)






50. Initials of the typist if they are not the author of the letter