Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The date the letter is written






2. Email messages written discussing one topic.






3. Everyday letters that identify what is being sent. (cover letter)






4. Dear Mr. or Mrs.:






5. All ines begin at the left margin






6. Title of the person who wrote the letter






7. Everday letters that acknowledge receipt of something.






8. Usually contains contact information and a final statement of appreciation.






9. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






10. Written communication.






11. When you are discussing invoice - invoice is a bill






12. Refers to writing a business letter that is reader oriented.


13. Everyday letters that are a part of the normal course of business. (please send a catalog)






14. An inhouse letter.






15. One way to make it easier for the reader to say yes to a request. (persuasive)






16. Refers to the importance of sounding postive when writing a business letter.






17. Number of spaces between the paragraphs in the body. (#2)






18. Direct opening - necessary details - and goodwill ending.






19. Number of spaces between the letterhead and date.






20. Number of spaces between the inside address and salutation.






21. No punctuation marks are used after the salutation and the complientary close






22. Colon is placed after the salutation and a comma after the compimentary close






23. When something else is enclosed with the letter anything in addition to the letter






24. Refers to planning in advance what to write in a business letter.






25. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






26. One way to make the reader do as little work as possible (persuasive)






27. When writing a bad news letter - always leave an opportunity for future....






28. Announcing work policies - delegating responsibilities - and reporting results.






29. Initials of the typist if they are not the author of the letter






30. The new way to correspond. Formatted similar to a memo.






31. Only used when we don't know the recipients name






32. Includes company name - address - phone number - and email.






33. Tells you what the letter is going to be about






34. Informs the reader that a copy has been sent to someone else






35. The way a letter is handeled






36. Recipients name and address






37. Used either open or mixed punctuation the 'good-bye'






38. Receiver's Address






39. This part of an email must be descriptive.






40. Attention getting opening statements - factual statements - request - and action.






41. Use this rule when responding to emails in anger.






42. Sincerely -






43. Routine request - transmittal - acknowledgement - claim.






44. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






45. When writing persuasive letters - you are able to show more...






46. Number of spaces between the complimentary closing and the sender's typed name. (#2)






47. Everday letters making a claim that something was incorrect. (error in an order)






48. The 'hello' after your salutation - use open or mixed punctuation






49. The very last thing - avoid if at all possible - a short last minute message






50. A downfall to email and electronic communication: Addresses must be...