Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A downfall to email and electronic communication: Addresses must be...






2. Number of spaces between the paragraphs in the body. (#2)






3. Receiver's Address






4. Title of the person who wrote the letter






5. Everday letters making a claim that something was incorrect. (error in an order)






6. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






7. Refers to planning in advance what to write in a business letter.






8. Refers to the importance of sounding postive when writing a business letter.






9. Used either open or mixed punctuation the 'good-bye'






10. Written communication.






11. All ines begin at the left margin






12. Refers to writing a business letter that is reader oriented.


13. Email and text messaging.






14. Everday letters that acknowledge receipt of something.






15. The very last thing - avoid if at all possible - a short last minute message






16. No punctuation marks are used after the salutation and the complientary close






17. Number of spaces between the complimentary closing and the sender's typed name. (#2)






18. Includes company name - address - phone number - and email.






19. One way to make it easier for the reader to say yes to a request. (persuasive)






20. When something else is enclosed with the letter anything in addition to the letter






21. Email messages written discussing one topic.






22. When you are discussing invoice - invoice is a bill






23. Routine request - transmittal - acknowledgement - claim.






24. Use this rule when responding to emails in anger.






25. The 'hello' after your salutation - use open or mixed punctuation






26. Everyday letters that identify what is being sent. (cover letter)






27. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






28. Only used when we don't know the recipients name






29. Sincerely -






30. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






31. Tells you what the letter is going to be about






32. When writing persuasive letters - you are able to show more...






33. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






34. An inhouse letter.






35. Dear Mr. or Mrs.:






36. Attention getting opening statements - factual statements - request - and action.






37. Informs the reader that a copy has been sent to someone else






38. Initials of the typist if they are not the author of the letter






39. Everyday letters that are a part of the normal course of business. (please send a catalog)






40. Announcing work policies - delegating responsibilities - and reporting results.






41. Colon is placed after the salutation and a comma after the compimentary close






42. Recipients name and address






43. The way a letter is handeled






44. Number of spaces between the letterhead and date.






45. The date the letter is written






46. When writing a bad news letter - always leave an opportunity for future....






47. Number of spaces between the date and inside address.






48. This part of an email must be descriptive.






49. Usually contains contact information and a final statement of appreciation.






50. The new way to correspond. Formatted similar to a memo.