Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Attention getting opening statements - factual statements - request - and action.






2. Initials of the typist if they are not the author of the letter






3. One way to make it easier for the reader to say yes to a request. (persuasive)






4. When you are discussing invoice - invoice is a bill






5. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






6. Includes company name - address - phone number - and email.






7. Direct opening - necessary details - and goodwill ending.






8. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






9. No punctuation marks are used after the salutation and the complientary close






10. The way a letter is handeled






11. Everyday letters that identify what is being sent. (cover letter)






12. When something else is enclosed with the letter anything in addition to the letter






13. Refers to planning in advance what to write in a business letter.






14. Informs the reader that a copy has been sent to someone else






15. An inhouse letter.






16. Title of the person who wrote the letter






17. Refers to writing a business letter that is reader oriented.


18. A downfall to email and electronic communication: Addresses must be...






19. Email and text messaging.






20. Sincerely -






21. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






22. Only used when we don't know the recipients name






23. Written communication.






24. The 'hello' after your salutation - use open or mixed punctuation






25. Colon is placed after the salutation and a comma after the compimentary close






26. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






27. Everyday letters that are a part of the normal course of business. (please send a catalog)






28. Routine request - transmittal - acknowledgement - claim.






29. Used either open or mixed punctuation the 'good-bye'






30. Refers to the importance of sounding postive when writing a business letter.






31. One way to make the reader do as little work as possible (persuasive)






32. When writing persuasive letters - you are able to show more...






33. Email messages written discussing one topic.






34. Number of spaces between the inside address and salutation.






35. Receiver's Address






36. When writing a bad news letter - always leave an opportunity for future....






37. The very last thing - avoid if at all possible - a short last minute message






38. All ines begin at the left margin






39. Number of spaces between the complimentary closing and the sender's typed name. (#2)






40. Number of spaces between the letterhead and date.






41. Dear Mr. or Mrs.:






42. Number of spaces between the date and inside address.






43. This part of an email must be descriptive.






44. Announcing work policies - delegating responsibilities - and reporting results.






45. Use this rule when responding to emails in anger.






46. Everday letters making a claim that something was incorrect. (error in an order)






47. The date the letter is written






48. Number of spaces between the paragraphs in the body. (#2)






49. Recipients name and address






50. Everday letters that acknowledge receipt of something.