Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the importance of sounding postive when writing a business letter.






2. Colon is placed after the salutation and a comma after the compimentary close






3. Everday letters that acknowledge receipt of something.






4. Use this rule when responding to emails in anger.






5. Routine request - transmittal - acknowledgement - claim.






6. Announcing work policies - delegating responsibilities - and reporting results.






7. The new way to correspond. Formatted similar to a memo.






8. When you are discussing invoice - invoice is a bill






9. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






10. This part of an email must be descriptive.






11. The 'hello' after your salutation - use open or mixed punctuation






12. The date the letter is written






13. One way to make the reader do as little work as possible (persuasive)






14. Written communication.






15. Dear Mr. or Mrs.:






16. Only used when we don't know the recipients name






17. Everday letters making a claim that something was incorrect. (error in an order)






18. Number of spaces between the paragraphs in the body. (#2)






19. Number of spaces between the date and inside address.






20. Email messages written discussing one topic.






21. Recipients name and address






22. No punctuation marks are used after the salutation and the complientary close






23. A downfall to email and electronic communication: Addresses must be...






24. Includes company name - address - phone number - and email.






25. An inhouse letter.






26. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






27. Initials of the typist if they are not the author of the letter






28. When writing a bad news letter - always leave an opportunity for future....






29. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






30. The very last thing - avoid if at all possible - a short last minute message






31. One way to make it easier for the reader to say yes to a request. (persuasive)






32. Direct opening - necessary details - and goodwill ending.






33. Receiver's Address






34. Everyday letters that are a part of the normal course of business. (please send a catalog)






35. All ines begin at the left margin






36. Attention getting opening statements - factual statements - request - and action.






37. The way a letter is handeled






38. Usually contains contact information and a final statement of appreciation.






39. When writing persuasive letters - you are able to show more...






40. Email and text messaging.






41. Title of the person who wrote the letter






42. Informs the reader that a copy has been sent to someone else






43. Number of spaces between the complimentary closing and the sender's typed name. (#2)






44. Refers to writing a business letter that is reader oriented.


45. Number of spaces between the inside address and salutation.






46. Used either open or mixed punctuation the 'good-bye'






47. When something else is enclosed with the letter anything in addition to the letter






48. Number of spaces between the letterhead and date.






49. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






50. Tells you what the letter is going to be about