Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The new way to correspond. Formatted similar to a memo.






2. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






3. An inhouse letter.






4. Refers to writing a business letter that is reader oriented.

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5. This part of an email must be descriptive.






6. One way to make the reader do as little work as possible (persuasive)






7. Everday letters making a claim that something was incorrect. (error in an order)






8. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






9. Informs the reader that a copy has been sent to someone else






10. Number of spaces between the paragraphs in the body. (#2)






11. Colon is placed after the salutation and a comma after the compimentary close






12. Refers to planning in advance what to write in a business letter.






13. When writing persuasive letters - you are able to show more...






14. When you are discussing invoice - invoice is a bill






15. The date the letter is written






16. Number of spaces between the complimentary closing and the sender's typed name. (#2)






17. Number of spaces between the date and inside address.






18. Used either open or mixed punctuation the 'good-bye'






19. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






20. Announcing work policies - delegating responsibilities - and reporting results.






21. The very last thing - avoid if at all possible - a short last minute message






22. Routine request - transmittal - acknowledgement - claim.






23. All ines begin at the left margin






24. Recipients name and address






25. Sincerely -






26. Everyday letters that are a part of the normal course of business. (please send a catalog)






27. Use this rule when responding to emails in anger.






28. Initials of the typist if they are not the author of the letter






29. The way a letter is handeled






30. Attention getting opening statements - factual statements - request - and action.






31. Number of spaces between the letterhead and date.






32. Includes company name - address - phone number - and email.






33. No punctuation marks are used after the salutation and the complientary close






34. A downfall to email and electronic communication: Addresses must be...






35. Only used when we don't know the recipients name






36. Refers to the importance of sounding postive when writing a business letter.






37. Title of the person who wrote the letter






38. Email messages written discussing one topic.






39. Everday letters that acknowledge receipt of something.






40. Usually contains contact information and a final statement of appreciation.






41. Written communication.






42. When writing a bad news letter - always leave an opportunity for future....






43. When something else is enclosed with the letter anything in addition to the letter






44. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






45. Direct opening - necessary details - and goodwill ending.






46. Number of spaces between the inside address and salutation.






47. Tells you what the letter is going to be about






48. Email and text messaging.






49. Receiver's Address






50. Everyday letters that identify what is being sent. (cover letter)