Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When writing persuasive letters - you are able to show more...






2. The very last thing - avoid if at all possible - a short last minute message






3. One way to make the reader do as little work as possible (persuasive)






4. Attention getting opening statements - factual statements - request - and action.






5. Recipients name and address






6. The date the letter is written






7. Used either open or mixed punctuation the 'good-bye'






8. Everyday letters that identify what is being sent. (cover letter)






9. Written communication.






10. Initials of the typist if they are not the author of the letter






11. Email and text messaging.






12. Use this rule when responding to emails in anger.






13. Number of spaces between the letterhead and date.






14. Number of spaces between the complimentary closing and the sender's typed name. (#2)






15. Number of spaces between the inside address and salutation.






16. One way to make it easier for the reader to say yes to a request. (persuasive)






17. Tells you what the letter is going to be about






18. Refers to planning in advance what to write in a business letter.






19. Everday letters making a claim that something was incorrect. (error in an order)






20. When something else is enclosed with the letter anything in addition to the letter






21. Sincerely -






22. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






23. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






24. This part of an email must be descriptive.






25. A downfall to email and electronic communication: Addresses must be...






26. Email messages written discussing one topic.






27. Title of the person who wrote the letter






28. Announcing work policies - delegating responsibilities - and reporting results.






29. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






30. Everday letters that acknowledge receipt of something.






31. The new way to correspond. Formatted similar to a memo.






32. Refers to writing a business letter that is reader oriented.


33. When writing a bad news letter - always leave an opportunity for future....






34. Only used when we don't know the recipients name






35. The 'hello' after your salutation - use open or mixed punctuation






36. When you are discussing invoice - invoice is a bill






37. Usually contains contact information and a final statement of appreciation.






38. All ines begin at the left margin






39. An inhouse letter.






40. Dear Mr. or Mrs.:






41. No punctuation marks are used after the salutation and the complientary close






42. Everyday letters that are a part of the normal course of business. (please send a catalog)






43. Includes company name - address - phone number - and email.






44. Receiver's Address






45. Routine request - transmittal - acknowledgement - claim.






46. Number of spaces between the date and inside address.






47. Number of spaces between the paragraphs in the body. (#2)






48. Colon is placed after the salutation and a comma after the compimentary close






49. Refers to the importance of sounding postive when writing a business letter.






50. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.