Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When something else is enclosed with the letter anything in addition to the letter






2. Attention getting opening statements - factual statements - request - and action.






3. Everday letters making a claim that something was incorrect. (error in an order)






4. Refers to writing a business letter that is reader oriented.


5. Only used when we don't know the recipients name






6. Refers to the importance of sounding postive when writing a business letter.






7. A downfall to email and electronic communication: Addresses must be...






8. Everyday letters that identify what is being sent. (cover letter)






9. When writing a bad news letter - always leave an opportunity for future....






10. Direct opening - necessary details - and goodwill ending.






11. Number of spaces between the inside address and salutation.






12. Refers to planning in advance what to write in a business letter.






13. Includes company name - address - phone number - and email.






14. Number of spaces between the date and inside address.






15. Number of spaces between the paragraphs in the body. (#2)






16. No punctuation marks are used after the salutation and the complientary close






17. Everday letters that acknowledge receipt of something.






18. Title of the person who wrote the letter






19. One way to make it easier for the reader to say yes to a request. (persuasive)






20. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






21. Use this rule when responding to emails in anger.






22. One way to make the reader do as little work as possible (persuasive)






23. Tells you what the letter is going to be about






24. When you are discussing invoice - invoice is a bill






25. Everyday letters that are a part of the normal course of business. (please send a catalog)






26. Usually contains contact information and a final statement of appreciation.






27. The new way to correspond. Formatted similar to a memo.






28. The date the letter is written






29. Initials of the typist if they are not the author of the letter






30. Announcing work policies - delegating responsibilities - and reporting results.






31. Informs the reader that a copy has been sent to someone else






32. All ines begin at the left margin






33. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






34. This part of an email must be descriptive.






35. Sincerely -






36. Email messages written discussing one topic.






37. Colon is placed after the salutation and a comma after the compimentary close






38. Number of spaces between the letterhead and date.






39. Used either open or mixed punctuation the 'good-bye'






40. Routine request - transmittal - acknowledgement - claim.






41. Dear Mr. or Mrs.:






42. When writing persuasive letters - you are able to show more...






43. The way a letter is handeled






44. Email and text messaging.






45. An inhouse letter.






46. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






47. Receiver's Address






48. Written communication.






49. The very last thing - avoid if at all possible - a short last minute message






50. Recipients name and address