Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Announcing work policies - delegating responsibilities - and reporting results.






2. Refers to the importance of sounding postive when writing a business letter.






3. The very last thing - avoid if at all possible - a short last minute message






4. Attention getting opening statements - factual statements - request - and action.






5. Email and text messaging.






6. The 'hello' after your salutation - use open or mixed punctuation






7. Number of spaces between the date and inside address.






8. Dear Mr. or Mrs.:






9. Title of the person who wrote the letter






10. An inhouse letter.






11. Number of spaces between the inside address and salutation.






12. Everyday letters that identify what is being sent. (cover letter)






13. A downfall to email and electronic communication: Addresses must be...






14. Only used when we don't know the recipients name






15. Usually contains contact information and a final statement of appreciation.






16. Receiver's Address






17. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






18. All ines begin at the left margin






19. Number of spaces between the paragraphs in the body. (#2)






20. When you are discussing invoice - invoice is a bill






21. Refers to writing a business letter that is reader oriented.


22. The way a letter is handeled






23. One way to make the reader do as little work as possible (persuasive)






24. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






25. Written communication.






26. Routine request - transmittal - acknowledgement - claim.






27. Number of spaces between the letterhead and date.






28. Everday letters making a claim that something was incorrect. (error in an order)






29. Number of spaces between the complimentary closing and the sender's typed name. (#2)






30. When something else is enclosed with the letter anything in addition to the letter






31. No punctuation marks are used after the salutation and the complientary close






32. Informs the reader that a copy has been sent to someone else






33. When writing persuasive letters - you are able to show more...






34. Email messages written discussing one topic.






35. Sincerely -






36. Everday letters that acknowledge receipt of something.






37. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






38. Recipients name and address






39. Colon is placed after the salutation and a comma after the compimentary close






40. The new way to correspond. Formatted similar to a memo.






41. When writing a bad news letter - always leave an opportunity for future....






42. Tells you what the letter is going to be about






43. Use this rule when responding to emails in anger.






44. Everyday letters that are a part of the normal course of business. (please send a catalog)






45. One way to make it easier for the reader to say yes to a request. (persuasive)






46. Direct opening - necessary details - and goodwill ending.






47. Includes company name - address - phone number - and email.






48. Refers to planning in advance what to write in a business letter.






49. Used either open or mixed punctuation the 'good-bye'






50. The date the letter is written