Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to planning in advance what to write in a business letter.






2. Title of the person who wrote the letter






3. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






4. Sincerely -






5. This part of an email must be descriptive.






6. Number of spaces between the complimentary closing and the sender's typed name. (#2)






7. A downfall to email and electronic communication: Addresses must be...






8. Number of spaces between the inside address and salutation.






9. Only used when we don't know the recipients name






10. Attention getting opening statements - factual statements - request - and action.






11. Direct opening - necessary details - and goodwill ending.






12. An inhouse letter.






13. Usually contains contact information and a final statement of appreciation.






14. One way to make it easier for the reader to say yes to a request. (persuasive)






15. Number of spaces between the letterhead and date.






16. Everyday letters that identify what is being sent. (cover letter)






17. The date the letter is written






18. Written communication.






19. Recipients name and address






20. Use this rule when responding to emails in anger.






21. Refers to the importance of sounding postive when writing a business letter.






22. Informs the reader that a copy has been sent to someone else






23. Routine request - transmittal - acknowledgement - claim.






24. The way a letter is handeled






25. Everyday letters that are a part of the normal course of business. (please send a catalog)






26. Email messages written discussing one topic.






27. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






28. No punctuation marks are used after the salutation and the complientary close






29. Number of spaces between the date and inside address.






30. The very last thing - avoid if at all possible - a short last minute message






31. All ines begin at the left margin






32. Colon is placed after the salutation and a comma after the compimentary close






33. Initials of the typist if they are not the author of the letter






34. Tells you what the letter is going to be about






35. Refers to writing a business letter that is reader oriented.


36. Everday letters that acknowledge receipt of something.






37. One way to make the reader do as little work as possible (persuasive)






38. Everday letters making a claim that something was incorrect. (error in an order)






39. Includes company name - address - phone number - and email.






40. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






41. When writing persuasive letters - you are able to show more...






42. When you are discussing invoice - invoice is a bill






43. The new way to correspond. Formatted similar to a memo.






44. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






45. The 'hello' after your salutation - use open or mixed punctuation






46. Dear Mr. or Mrs.:






47. When something else is enclosed with the letter anything in addition to the letter






48. Receiver's Address






49. Used either open or mixed punctuation the 'good-bye'






50. Announcing work policies - delegating responsibilities - and reporting results.