Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Announcing work policies - delegating responsibilities - and reporting results.






2. Tells you what the letter is going to be about






3. Dear Mr. or Mrs.:






4. Refers to writing a business letter that is reader oriented.

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5. Everday letters making a claim that something was incorrect. (error in an order)






6. Everday letters that acknowledge receipt of something.






7. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






8. Number of spaces between the inside address and salutation.






9. Email and text messaging.






10. Everyday letters that identify what is being sent. (cover letter)






11. Routine request - transmittal - acknowledgement - claim.






12. Colon is placed after the salutation and a comma after the compimentary close






13. The new way to correspond. Formatted similar to a memo.






14. Number of spaces between the paragraphs in the body. (#2)






15. The date the letter is written






16. The very last thing - avoid if at all possible - a short last minute message






17. When something else is enclosed with the letter anything in addition to the letter






18. Number of spaces between the letterhead and date.






19. Use this rule when responding to emails in anger.






20. Email messages written discussing one topic.






21. An inhouse letter.






22. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






23. Sincerely -






24. The 'hello' after your salutation - use open or mixed punctuation






25. Informs the reader that a copy has been sent to someone else






26. When writing a bad news letter - always leave an opportunity for future....






27. Direct opening - necessary details - and goodwill ending.






28. Used either open or mixed punctuation the 'good-bye'






29. A downfall to email and electronic communication: Addresses must be...






30. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






31. Refers to planning in advance what to write in a business letter.






32. Everyday letters that are a part of the normal course of business. (please send a catalog)






33. No punctuation marks are used after the salutation and the complientary close






34. Attention getting opening statements - factual statements - request - and action.






35. When you are discussing invoice - invoice is a bill






36. Only used when we don't know the recipients name






37. Refers to the importance of sounding postive when writing a business letter.






38. The way a letter is handeled






39. One way to make it easier for the reader to say yes to a request. (persuasive)






40. One way to make the reader do as little work as possible (persuasive)






41. This part of an email must be descriptive.






42. Number of spaces between the complimentary closing and the sender's typed name. (#2)






43. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






44. Number of spaces between the date and inside address.






45. Recipients name and address






46. Title of the person who wrote the letter






47. Includes company name - address - phone number - and email.






48. When writing persuasive letters - you are able to show more...






49. All ines begin at the left margin






50. Written communication.