Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tells you what the letter is going to be about






2. Everyday letters that are a part of the normal course of business. (please send a catalog)






3. Number of spaces between the paragraphs in the body. (#2)






4. The 'hello' after your salutation - use open or mixed punctuation






5. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






6. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






7. When writing a bad news letter - always leave an opportunity for future....






8. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






9. Email and text messaging.






10. Email messages written discussing one topic.






11. Written communication.






12. Announcing work policies - delegating responsibilities - and reporting results.






13. The date the letter is written






14. Number of spaces between the complimentary closing and the sender's typed name. (#2)






15. The way a letter is handeled






16. Receiver's Address






17. This part of an email must be descriptive.






18. Includes company name - address - phone number - and email.






19. Everyday letters that identify what is being sent. (cover letter)






20. Everday letters making a claim that something was incorrect. (error in an order)






21. When something else is enclosed with the letter anything in addition to the letter






22. Refers to the importance of sounding postive when writing a business letter.






23. Colon is placed after the salutation and a comma after the compimentary close






24. Initials of the typist if they are not the author of the letter






25. Used either open or mixed punctuation the 'good-bye'






26. One way to make it easier for the reader to say yes to a request. (persuasive)






27. Dear Mr. or Mrs.:






28. The very last thing - avoid if at all possible - a short last minute message






29. Title of the person who wrote the letter






30. Refers to planning in advance what to write in a business letter.






31. No punctuation marks are used after the salutation and the complientary close






32. Recipients name and address






33. An inhouse letter.






34. The new way to correspond. Formatted similar to a memo.






35. Usually contains contact information and a final statement of appreciation.






36. Number of spaces between the inside address and salutation.






37. Number of spaces between the letterhead and date.






38. Direct opening - necessary details - and goodwill ending.






39. Everday letters that acknowledge receipt of something.






40. One way to make the reader do as little work as possible (persuasive)






41. When you are discussing invoice - invoice is a bill






42. Number of spaces between the date and inside address.






43. All ines begin at the left margin






44. Sincerely -






45. Informs the reader that a copy has been sent to someone else






46. Refers to writing a business letter that is reader oriented.


47. Routine request - transmittal - acknowledgement - claim.






48. Only used when we don't know the recipients name






49. Attention getting opening statements - factual statements - request - and action.






50. When writing persuasive letters - you are able to show more...