Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Receiver's Address






2. The date the letter is written






3. Usually contains contact information and a final statement of appreciation.






4. Title of the person who wrote the letter






5. Announcing work policies - delegating responsibilities - and reporting results.






6. Tells you what the letter is going to be about






7. Everyday letters that are a part of the normal course of business. (please send a catalog)






8. The 'hello' after your salutation - use open or mixed punctuation






9. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






10. When you are discussing invoice - invoice is a bill






11. One way to make the reader do as little work as possible (persuasive)






12. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






13. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






14. Initials of the typist if they are not the author of the letter






15. Only used when we don't know the recipients name






16. Number of spaces between the date and inside address.






17. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






18. Number of spaces between the letterhead and date.






19. A downfall to email and electronic communication: Addresses must be...






20. Recipients name and address






21. Attention getting opening statements - factual statements - request - and action.






22. All ines begin at the left margin






23. This part of an email must be descriptive.






24. Email and text messaging.






25. Colon is placed after the salutation and a comma after the compimentary close






26. Number of spaces between the inside address and salutation.






27. Includes company name - address - phone number - and email.






28. The new way to correspond. Formatted similar to a memo.






29. When writing a bad news letter - always leave an opportunity for future....






30. Email messages written discussing one topic.






31. The very last thing - avoid if at all possible - a short last minute message






32. When writing persuasive letters - you are able to show more...






33. Written communication.






34. Everday letters making a claim that something was incorrect. (error in an order)






35. Number of spaces between the complimentary closing and the sender's typed name. (#2)






36. An inhouse letter.






37. Refers to writing a business letter that is reader oriented.


38. Refers to planning in advance what to write in a business letter.






39. Used either open or mixed punctuation the 'good-bye'






40. Routine request - transmittal - acknowledgement - claim.






41. Dear Mr. or Mrs.:






42. One way to make it easier for the reader to say yes to a request. (persuasive)






43. No punctuation marks are used after the salutation and the complientary close






44. Use this rule when responding to emails in anger.






45. Number of spaces between the paragraphs in the body. (#2)






46. Everday letters that acknowledge receipt of something.






47. Everyday letters that identify what is being sent. (cover letter)






48. Informs the reader that a copy has been sent to someone else






49. The way a letter is handeled






50. Refers to the importance of sounding postive when writing a business letter.