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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the inside address and salutation.
Complimentary Closing
Transmittal
1
salutation
2. Use this rule when responding to emails in anger.
24 Hour Rule
1 (#2)
modified block
reference initials
3. Routine request - transmittal - acknowledgement - claim.
Goodwill Ending
Types of Everyday Letters
Complimentary Closing
block format
4. Email messages written discussing one topic.
enclosures
mixed punctuation
1
Single Subject Emails
5. Colon is placed after the salutation and a comma after the compimentary close
subject
mixed punctuation
Body of an Everyday Letter
Correspondence
6. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
modified block
Email
Personality
Acknowledgement
7. The very last thing - avoid if at all possible - a short last minute message
mixed punctuation
post script
salutation
Inside Address
8. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Correspondence
24 Hour Rule
Body of a Bad News Letter
Organization
9. An inhouse letter.
1 (#2)
Memorandum
Goodwill Ending
body
10. Attention getting opening statements - factual statements - request - and action.
Subject
Organization
Body of a Persuasive Letter
Correspondence
11. Everyday letters that identify what is being sent. (cover letter)
Transmittal
authors title
Give Options
ATTN:
12. Everday letters making a claim that something was incorrect. (error in an order)
Inside Address
Claim
3
authors title
13. Initials of the typist if they are not the author of the letter
Salutation
Body of an Everyday Letter
reference initials
salutation
14. The new way to correspond. Formatted similar to a memo.
Email
block format
open punctuation
ATTN:
15. Number of spaces between the paragraphs in the body. (#2)
1 (#2)
Memorandum
3
post script
16. When something else is enclosed with the letter anything in addition to the letter
Body of an Everyday Letter
enclosures
3-4
Include an Envelope
17. Title of the person who wrote the letter
authors title
open punctuation
reference initials
body
18. The date the letter is written
body
3-4
date
Routine Request
19. Everday letters that acknowledge receipt of something.
Single Subject Emails
Correspondence
Acknowledgement
Personality
20. Sincerely -
Include an Envelope
Complimentary Closing
3
mixed punctuation
21. Direct opening - necessary details - and goodwill ending.
Body of an Everyday Letter
3-4 (#2)
modified block
Tone
22. Number of spaces between the complimentary closing and the sender's typed name. (#2)
Single Subject Emails
post script
3-4 (#2)
Tone
23. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
Uses for Memos
3-4 (#2)
Routine Request
body
24. The 'hello' after your salutation - use open or mixed punctuation
Give Options
salutation
post script
Routine Request
25. Email and text messaging.
Electronic Communication
date
Email
RE:
26. The way a letter is handeled
address
mailing notation
Precise
Routine Request
27. Announcing work policies - delegating responsibilities - and reporting results.
Uses for Memos
Types of Everyday Letters
Include an Envelope
Outlook
28. Refers to the importance of sounding postive when writing a business letter.
Body of a Bad News Letter
Outlook
Letterhead
Inside Address
29. All ines begin at the left margin
ATTN:
Inside Address
Body of an Everyday Letter
block format
30. Number of spaces between the date and inside address.
reference initials
Body of a Bad News Letter
ATTN:
3-4
31. Everyday letters that are a part of the normal course of business. (please send a catalog)
Salutation
Routine Request
post script
Correspondence
32. Number of spaces between the letterhead and date.
Memorandum
3-4
3
Types of Everyday Letters
33. Tells you what the letter is going to be about
subject
address
Goodwill Ending
Correspondence
34. Dear Mr. or Mrs.:
enclosures
address
Transmittal
Salutation
35. No punctuation marks are used after the salutation and the complientary close
open punctuation
RE:
Outlook
Business
36. Written communication.
Types of Everyday Letters
Uses for Memos
Correspondence
Organization
37. Only used when we don't know the recipients name
Precise
ATTN:
courtesy copy
open punctuation
38. One way to make the reader do as little work as possible (persuasive)
complimentary close
3-4
post script
Include an Envelope
39. Includes company name - address - phone number - and email.
Memorandum
Single Subject Emails
The 'You' Approach
Letterhead
40. When you are discussing invoice - invoice is a bill
Uses for Memos
RE:
Tone
Transmittal
41. Receiver's Address
Inside Address
ATTN:
Body of a Persuasive Letter
24 Hour Rule
42. This part of an email must be descriptive.
Subject
Outlook
ATTN:
Uses for Memos
43. Refers to planning in advance what to write in a business letter.
Routine Request
Organization
Email
Personality
44. Used either open or mixed punctuation the 'good-bye'
complimentary close
Acknowledgement
enclosures
Letterhead
45. Usually contains contact information and a final statement of appreciation.
Inside Address
Give Options
Goodwill Ending
Organization
46. Informs the reader that a copy has been sent to someone else
Organization
courtesy copy
Precise
date
47. One way to make it easier for the reader to say yes to a request. (persuasive)
1
Give Options
block format
date
48. When writing persuasive letters - you are able to show more...
authors title
1
subject
Personality
49. Refers to writing a business letter that is reader oriented.
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50. A downfall to email and electronic communication: Addresses must be...
block format
Precise
24 Hour Rule
address