Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






2. Everyday letters that identify what is being sent. (cover letter)






3. Routine request - transmittal - acknowledgement - claim.






4. Recipients name and address






5. Number of spaces between the letterhead and date.






6. No punctuation marks are used after the salutation and the complientary close






7. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






8. A downfall to email and electronic communication: Addresses must be...






9. Dear Mr. or Mrs.:






10. Refers to writing a business letter that is reader oriented.


11. Everday letters making a claim that something was incorrect. (error in an order)






12. Number of spaces between the paragraphs in the body. (#2)






13. Usually contains contact information and a final statement of appreciation.






14. All ines begin at the left margin






15. Refers to the importance of sounding postive when writing a business letter.






16. Includes company name - address - phone number - and email.






17. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






18. Used either open or mixed punctuation the 'good-bye'






19. Number of spaces between the inside address and salutation.






20. The way a letter is handeled






21. One way to make it easier for the reader to say yes to a request. (persuasive)






22. When you are discussing invoice - invoice is a bill






23. Tells you what the letter is going to be about






24. Everyday letters that are a part of the normal course of business. (please send a catalog)






25. Number of spaces between the date and inside address.






26. Written communication.






27. The new way to correspond. Formatted similar to a memo.






28. One way to make the reader do as little work as possible (persuasive)






29. Colon is placed after the salutation and a comma after the compimentary close






30. Direct opening - necessary details - and goodwill ending.






31. Everday letters that acknowledge receipt of something.






32. When something else is enclosed with the letter anything in addition to the letter






33. The very last thing - avoid if at all possible - a short last minute message






34. The 'hello' after your salutation - use open or mixed punctuation






35. Attention getting opening statements - factual statements - request - and action.






36. Title of the person who wrote the letter






37. Use this rule when responding to emails in anger.






38. Initials of the typist if they are not the author of the letter






39. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






40. When writing a bad news letter - always leave an opportunity for future....






41. When writing persuasive letters - you are able to show more...






42. Announcing work policies - delegating responsibilities - and reporting results.






43. Sincerely -






44. The date the letter is written






45. Refers to planning in advance what to write in a business letter.






46. An inhouse letter.






47. Email messages written discussing one topic.






48. Email and text messaging.






49. Informs the reader that a copy has been sent to someone else






50. This part of an email must be descriptive.