Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everyday letters that are a part of the normal course of business. (please send a catalog)






2. The 'hello' after your salutation - use open or mixed punctuation






3. Recipients name and address






4. When writing a bad news letter - always leave an opportunity for future....






5. Sincerely -






6. The new way to correspond. Formatted similar to a memo.






7. Email and text messaging.






8. Refers to writing a business letter that is reader oriented.


9. Refers to planning in advance what to write in a business letter.






10. Only used when we don't know the recipients name






11. One way to make it easier for the reader to say yes to a request. (persuasive)






12. This part of an email must be descriptive.






13. Number of spaces between the date and inside address.






14. Direct opening - necessary details - and goodwill ending.






15. When something else is enclosed with the letter anything in addition to the letter






16. Number of spaces between the letterhead and date.






17. When you are discussing invoice - invoice is a bill






18. Everday letters making a claim that something was incorrect. (error in an order)






19. All ines begin at the left margin






20. Usually contains contact information and a final statement of appreciation.






21. Tells you what the letter is going to be about






22. Everday letters that acknowledge receipt of something.






23. Number of spaces between the paragraphs in the body. (#2)






24. Number of spaces between the inside address and salutation.






25. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






26. An inhouse letter.






27. When writing persuasive letters - you are able to show more...






28. Dear Mr. or Mrs.:






29. Everyday letters that identify what is being sent. (cover letter)






30. The date the letter is written






31. Written communication.






32. Number of spaces between the complimentary closing and the sender's typed name. (#2)






33. A downfall to email and electronic communication: Addresses must be...






34. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






35. The way a letter is handeled






36. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






37. Initials of the typist if they are not the author of the letter






38. Used either open or mixed punctuation the 'good-bye'






39. Colon is placed after the salutation and a comma after the compimentary close






40. Routine request - transmittal - acknowledgement - claim.






41. Announcing work policies - delegating responsibilities - and reporting results.






42. Includes company name - address - phone number - and email.






43. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






44. Informs the reader that a copy has been sent to someone else






45. Attention getting opening statements - factual statements - request - and action.






46. Receiver's Address






47. Use this rule when responding to emails in anger.






48. No punctuation marks are used after the salutation and the complientary close






49. Title of the person who wrote the letter






50. The very last thing - avoid if at all possible - a short last minute message