Test your basic knowledge |

Business Correspondence

Subject : business-skills
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The new way to correspond. Formatted similar to a memo.

2. The way a letter is handeled

3. Direct opening - necessary details - and goodwill ending.

4. Number of spaces between the paragraphs in the body. (#2)

5. Routine request - transmittal - acknowledgement - claim.

6. Email and text messaging.

7. Everday letters making a claim that something was incorrect. (error in an order)

8. Number of spaces between the letterhead and date.

9. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.

10. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.

11. Colon is placed after the salutation and a comma after the compimentary close

12. Refers to planning in advance what to write in a business letter.

13. When you are discussing invoice - invoice is a bill

14. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about

15. The very last thing - avoid if at all possible - a short last minute message

16. Used either open or mixed punctuation the 'good-bye'

17. Tells you what the letter is going to be about

18. Email messages written discussing one topic.

19. An inhouse letter.

20. One way to make the reader do as little work as possible (persuasive)

21. Attention getting opening statements - factual statements - request - and action.

22. The 'hello' after your salutation - use open or mixed punctuation

23. Everyday letters that are a part of the normal course of business. (please send a catalog)

24. When writing persuasive letters - you are able to show more...

25. Only used when we don't know the recipients name

26. Title of the person who wrote the letter

27. When something else is enclosed with the letter anything in addition to the letter

28. Use this rule when responding to emails in anger.

29. Sincerely -

30. One way to make it easier for the reader to say yes to a request. (persuasive)

31. Informs the reader that a copy has been sent to someone else

32. A downfall to email and electronic communication: Addresses must be...

33. Initials of the typist if they are not the author of the letter

34. Dear Mr. or Mrs.:

35. Recipients name and address

36. Number of spaces between the date and inside address.

37. No punctuation marks are used after the salutation and the complientary close

38. Refers to the importance of sounding postive when writing a business letter.

39. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.

40. The date the letter is written

41. Usually contains contact information and a final statement of appreciation.

42. Announcing work policies - delegating responsibilities - and reporting results.

43. Number of spaces between the inside address and salutation.

44. Everday letters that acknowledge receipt of something.

45. Refers to writing a business letter that is reader oriented.

46. Written communication.

47. Includes company name - address - phone number - and email.

48. This part of an email must be descriptive.

49. Receiver's Address

50. All ines begin at the left margin