Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everday letters that acknowledge receipt of something.






2. Number of spaces between the date and inside address.






3. Direct opening - necessary details - and goodwill ending.






4. Refers to planning in advance what to write in a business letter.






5. Use this rule when responding to emails in anger.






6. Number of spaces between the letterhead and date.






7. When you are discussing invoice - invoice is a bill






8. Everday letters making a claim that something was incorrect. (error in an order)






9. Refers to writing a business letter that is reader oriented.


10. Attention getting opening statements - factual statements - request - and action.






11. The very last thing - avoid if at all possible - a short last minute message






12. The new way to correspond. Formatted similar to a memo.






13. Written communication.






14. The 'hello' after your salutation - use open or mixed punctuation






15. Email messages written discussing one topic.






16. One way to make it easier for the reader to say yes to a request. (persuasive)






17. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






18. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






19. Tells you what the letter is going to be about






20. Receiver's Address






21. Routine request - transmittal - acknowledgement - claim.






22. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






23. Email and text messaging.






24. Refers to the importance of sounding postive when writing a business letter.






25. Colon is placed after the salutation and a comma after the compimentary close






26. Used either open or mixed punctuation the 'good-bye'






27. Recipients name and address






28. Number of spaces between the complimentary closing and the sender's typed name. (#2)






29. Only used when we don't know the recipients name






30. Announcing work policies - delegating responsibilities - and reporting results.






31. All ines begin at the left margin






32. Includes company name - address - phone number - and email.






33. A downfall to email and electronic communication: Addresses must be...






34. Informs the reader that a copy has been sent to someone else






35. Number of spaces between the paragraphs in the body. (#2)






36. When something else is enclosed with the letter anything in addition to the letter






37. Title of the person who wrote the letter






38. This part of an email must be descriptive.






39. Usually contains contact information and a final statement of appreciation.






40. Dear Mr. or Mrs.:






41. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






42. The date the letter is written






43. When writing persuasive letters - you are able to show more...






44. When writing a bad news letter - always leave an opportunity for future....






45. No punctuation marks are used after the salutation and the complientary close






46. Sincerely -






47. An inhouse letter.






48. Number of spaces between the inside address and salutation.






49. The way a letter is handeled






50. Initials of the typist if they are not the author of the letter