Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When something else is enclosed with the letter anything in addition to the letter






2. Everday letters that acknowledge receipt of something.






3. Sincerely -






4. No punctuation marks are used after the salutation and the complientary close






5. Dear Mr. or Mrs.:






6. When writing a bad news letter - always leave an opportunity for future....






7. Tells you what the letter is going to be about






8. Announcing work policies - delegating responsibilities - and reporting results.






9. Number of spaces between the letterhead and date.






10. The new way to correspond. Formatted similar to a memo.






11. The 'hello' after your salutation - use open or mixed punctuation






12. Everday letters making a claim that something was incorrect. (error in an order)






13. Everyday letters that identify what is being sent. (cover letter)






14. Includes company name - address - phone number - and email.






15. Routine request - transmittal - acknowledgement - claim.






16. Usually contains contact information and a final statement of appreciation.






17. Email and text messaging.






18. Number of spaces between the date and inside address.






19. One way to make it easier for the reader to say yes to a request. (persuasive)






20. All ines begin at the left margin






21. The way a letter is handeled






22. Attention getting opening statements - factual statements - request - and action.






23. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






24. Refers to writing a business letter that is reader oriented.


25. When writing persuasive letters - you are able to show more...






26. Recipients name and address






27. Receiver's Address






28. The date the letter is written






29. When you are discussing invoice - invoice is a bill






30. Written communication.






31. Refers to the importance of sounding postive when writing a business letter.






32. Number of spaces between the inside address and salutation.






33. Use this rule when responding to emails in anger.






34. Number of spaces between the complimentary closing and the sender's typed name. (#2)






35. Refers to planning in advance what to write in a business letter.






36. One way to make the reader do as little work as possible (persuasive)






37. The very last thing - avoid if at all possible - a short last minute message






38. Number of spaces between the paragraphs in the body. (#2)






39. Used either open or mixed punctuation the 'good-bye'






40. Email messages written discussing one topic.






41. Direct opening - necessary details - and goodwill ending.






42. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






43. Only used when we don't know the recipients name






44. Informs the reader that a copy has been sent to someone else






45. Colon is placed after the salutation and a comma after the compimentary close






46. Initials of the typist if they are not the author of the letter






47. Everyday letters that are a part of the normal course of business. (please send a catalog)






48. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






49. An inhouse letter.






50. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.