Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Informs the reader that a copy has been sent to someone else






2. Written communication.






3. Includes company name - address - phone number - and email.






4. When something else is enclosed with the letter anything in addition to the letter






5. One way to make the reader do as little work as possible (persuasive)






6. Number of spaces between the date and inside address.






7. Number of spaces between the complimentary closing and the sender's typed name. (#2)






8. Number of spaces between the paragraphs in the body. (#2)






9. The date the letter is written






10. Everday letters making a claim that something was incorrect. (error in an order)






11. Only used when we don't know the recipients name






12. When you are discussing invoice - invoice is a bill






13. When writing persuasive letters - you are able to show more...






14. Refers to writing a business letter that is reader oriented.






15. Dear Mr. or Mrs.:






16. This part of an email must be descriptive.






17. Announcing work policies - delegating responsibilities - and reporting results.






18. The 'hello' after your salutation - use open or mixed punctuation






19. Direct opening - necessary details - and goodwill ending.






20. A downfall to email and electronic communication: Addresses must be...






21. No punctuation marks are used after the salutation and the complientary close






22. Use this rule when responding to emails in anger.






23. Routine request - transmittal - acknowledgement - claim.






24. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






25. Sincerely -






26. Colon is placed after the salutation and a comma after the compimentary close






27. Initials of the typist if they are not the author of the letter






28. Attention getting opening statements - factual statements - request - and action.






29. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






30. Refers to the importance of sounding postive when writing a business letter.






31. Everday letters that acknowledge receipt of something.






32. The way a letter is handeled






33. One way to make it easier for the reader to say yes to a request. (persuasive)






34. Everyday letters that are a part of the normal course of business. (please send a catalog)






35. An inhouse letter.






36. Recipients name and address






37. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






38. Title of the person who wrote the letter






39. The very last thing - avoid if at all possible - a short last minute message






40. Used either open or mixed punctuation the 'good-bye'






41. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






42. The new way to correspond. Formatted similar to a memo.






43. When writing a bad news letter - always leave an opportunity for future....






44. Everyday letters that identify what is being sent. (cover letter)






45. All ines begin at the left margin






46. Email messages written discussing one topic.






47. Refers to planning in advance what to write in a business letter.






48. Email and text messaging.






49. Usually contains contact information and a final statement of appreciation.






50. Number of spaces between the letterhead and date.