Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Colon is placed after the salutation and a comma after the compimentary close






2. Title of the person who wrote the letter






3. When you are discussing invoice - invoice is a bill






4. Everyday letters that are a part of the normal course of business. (please send a catalog)






5. Everday letters making a claim that something was incorrect. (error in an order)






6. The date the letter is written






7. All ines begin at the left margin






8. Refers to writing a business letter that is reader oriented.


9. Everyday letters that identify what is being sent. (cover letter)






10. Receiver's Address






11. One way to make the reader do as little work as possible (persuasive)






12. Number of spaces between the date and inside address.






13. Includes company name - address - phone number - and email.






14. An inhouse letter.






15. This part of an email must be descriptive.






16. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






17. Informs the reader that a copy has been sent to someone else






18. Announcing work policies - delegating responsibilities - and reporting results.






19. Number of spaces between the inside address and salutation.






20. Number of spaces between the letterhead and date.






21. Usually contains contact information and a final statement of appreciation.






22. Written communication.






23. Use this rule when responding to emails in anger.






24. Refers to planning in advance what to write in a business letter.






25. Attention getting opening statements - factual statements - request - and action.






26. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






27. A downfall to email and electronic communication: Addresses must be...






28. Email messages written discussing one topic.






29. One way to make it easier for the reader to say yes to a request. (persuasive)






30. Only used when we don't know the recipients name






31. The 'hello' after your salutation - use open or mixed punctuation






32. Refers to the importance of sounding postive when writing a business letter.






33. The way a letter is handeled






34. Direct opening - necessary details - and goodwill ending.






35. Everday letters that acknowledge receipt of something.






36. Initials of the typist if they are not the author of the letter






37. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






38. Used either open or mixed punctuation the 'good-bye'






39. When something else is enclosed with the letter anything in addition to the letter






40. Sincerely -






41. The new way to correspond. Formatted similar to a memo.






42. Email and text messaging.






43. The very last thing - avoid if at all possible - a short last minute message






44. No punctuation marks are used after the salutation and the complientary close






45. When writing persuasive letters - you are able to show more...






46. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






47. Number of spaces between the paragraphs in the body. (#2)






48. When writing a bad news letter - always leave an opportunity for future....






49. Number of spaces between the complimentary closing and the sender's typed name. (#2)






50. Tells you what the letter is going to be about