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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Email messages written discussing one topic.
Precise
Acknowledgement
Single Subject Emails
Memorandum
2. Receiver's Address
Inside Address
block format
ATTN:
post script
3. Used either open or mixed punctuation the 'good-bye'
authors title
complimentary close
subject
Precise
4. One way to make the reader do as little work as possible (persuasive)
Body of an Everyday Letter
Include an Envelope
Memorandum
complimentary close
5. Attention getting opening statements - factual statements - request - and action.
Precise
Body of a Persuasive Letter
post script
Body of a Bad News Letter
6. Only used when we don't know the recipients name
ATTN:
open punctuation
Precise
reference initials
7. Title of the person who wrote the letter
Email
Single Subject Emails
authors title
Goodwill Ending
8. Everyday letters that are a part of the normal course of business. (please send a catalog)
Letterhead
Routine Request
Types of Everyday Letters
address
9. No punctuation marks are used after the salutation and the complientary close
Transmittal
open punctuation
date
Tone
10. Everyday letters that identify what is being sent. (cover letter)
Transmittal
Salutation
Single Subject Emails
Routine Request
11. Tells you what the letter is going to be about
24 Hour Rule
Transmittal
courtesy copy
subject
12. Recipients name and address
Personality
3
address
3-4 (#2)
13. The new way to correspond. Formatted similar to a memo.
Memorandum
body
24 Hour Rule
Email
14. The very last thing - avoid if at all possible - a short last minute message
Complimentary Closing
post script
date
ATTN:
15. Everday letters making a claim that something was incorrect. (error in an order)
Electronic Communication
modified block
Claim
RE:
16. Informs the reader that a copy has been sent to someone else
date
Outlook
Body of a Bad News Letter
courtesy copy
17. Refers to writing a business letter that is reader oriented.
18. Number of spaces between the inside address and salutation.
1
reference initials
enclosures
authors title
19. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
body
mailing notation
Claim
Memorandum
20. When writing a bad news letter - always leave an opportunity for future....
Business
Claim
salutation
Routine Request
21. Direct opening - necessary details - and goodwill ending.
Outlook
24 Hour Rule
reference initials
Body of an Everyday Letter
22. Use this rule when responding to emails in anger.
block format
Body of a Persuasive Letter
24 Hour Rule
salutation
23. When something else is enclosed with the letter anything in addition to the letter
enclosures
mixed punctuation
Uses for Memos
ATTN:
24. An inhouse letter.
Transmittal
Memorandum
mailing notation
authors title
25. Announcing work policies - delegating responsibilities - and reporting results.
Uses for Memos
3
authors title
The 'You' Approach
26. Dear Mr. or Mrs.:
subject
Salutation
1
Body of a Persuasive Letter
27. Number of spaces between the complimentary closing and the sender's typed name. (#2)
Memorandum
block format
3-4 (#2)
Include an Envelope
28. Initials of the typist if they are not the author of the letter
reference initials
Electronic Communication
open punctuation
3
29. When writing persuasive letters - you are able to show more...
24 Hour Rule
Personality
enclosures
Correspondence
30. Includes company name - address - phone number - and email.
Correspondence
Letterhead
3-4
Claim
31. Everday letters that acknowledge receipt of something.
Precise
block format
body
Acknowledgement
32. All ines begin at the left margin
Types of Everyday Letters
mixed punctuation
block format
subject
33. Routine request - transmittal - acknowledgement - claim.
Goodwill Ending
Complimentary Closing
3
Types of Everyday Letters
34. The date the letter is written
date
Body of an Everyday Letter
complimentary close
24 Hour Rule
35. When you are discussing invoice - invoice is a bill
post script
reference initials
1 (#2)
RE:
36. Number of spaces between the paragraphs in the body. (#2)
Body of a Persuasive Letter
Tone
The 'You' Approach
1 (#2)
37. Written communication.
Correspondence
enclosures
post script
Letterhead
38. The way a letter is handeled
mailing notation
courtesy copy
Subject
Outlook
39. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Types of Everyday Letters
Tone
Organization
Body of a Bad News Letter
40. Sincerely -
modified block
Complimentary Closing
RE:
Letterhead
41. Email and text messaging.
Electronic Communication
Include an Envelope
reference initials
complimentary close
42. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Body of a Bad News Letter
3-4
Claim
complimentary close
43. Colon is placed after the salutation and a comma after the compimentary close
Salutation
Outlook
Tone
mixed punctuation
44. Number of spaces between the letterhead and date.
Include an Envelope
Types of Everyday Letters
subject
3
45. A downfall to email and electronic communication: Addresses must be...
date
Tone
Precise
1
46. Refers to planning in advance what to write in a business letter.
Organization
Letterhead
Memorandum
The 'You' Approach
47. This part of an email must be descriptive.
Business
Body of an Everyday Letter
Subject
3-4 (#2)
48. Refers to the importance of sounding postive when writing a business letter.
modified block
date
Outlook
Precise
49. The 'hello' after your salutation - use open or mixed punctuation
Inside Address
salutation
post script
mailing notation
50. One way to make it easier for the reader to say yes to a request. (persuasive)
1 (#2)
open punctuation
Uses for Memos
Give Options