Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An inhouse letter.






2. Sincerely -






3. Use this rule when responding to emails in anger.






4. Only used when we don't know the recipients name






5. When writing a bad news letter - always leave an opportunity for future....






6. Colon is placed after the salutation and a comma after the compimentary close






7. No punctuation marks are used after the salutation and the complientary close






8. When writing persuasive letters - you are able to show more...






9. Title of the person who wrote the letter






10. All ines begin at the left margin






11. Everday letters that acknowledge receipt of something.






12. When something else is enclosed with the letter anything in addition to the letter






13. A downfall to email and electronic communication: Addresses must be...






14. The date the letter is written






15. Attention getting opening statements - factual statements - request - and action.






16. Routine request - transmittal - acknowledgement - claim.






17. The very last thing - avoid if at all possible - a short last minute message






18. Email messages written discussing one topic.






19. One way to make it easier for the reader to say yes to a request. (persuasive)






20. Tells you what the letter is going to be about






21. One way to make the reader do as little work as possible (persuasive)






22. Number of spaces between the letterhead and date.






23. Usually contains contact information and a final statement of appreciation.






24. Refers to writing a business letter that is reader oriented.


25. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






26. Everday letters making a claim that something was incorrect. (error in an order)






27. Recipients name and address






28. This part of an email must be descriptive.






29. Announcing work policies - delegating responsibilities - and reporting results.






30. Number of spaces between the date and inside address.






31. Used either open or mixed punctuation the 'good-bye'






32. The way a letter is handeled






33. Number of spaces between the paragraphs in the body. (#2)






34. Initials of the typist if they are not the author of the letter






35. The 'hello' after your salutation - use open or mixed punctuation






36. Direct opening - necessary details - and goodwill ending.






37. Everyday letters that identify what is being sent. (cover letter)






38. Informs the reader that a copy has been sent to someone else






39. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






40. Number of spaces between the complimentary closing and the sender's typed name. (#2)






41. Refers to the importance of sounding postive when writing a business letter.






42. Dear Mr. or Mrs.:






43. Everyday letters that are a part of the normal course of business. (please send a catalog)






44. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






45. Email and text messaging.






46. Refers to planning in advance what to write in a business letter.






47. Receiver's Address






48. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






49. Number of spaces between the inside address and salutation.






50. When you are discussing invoice - invoice is a bill