Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Routine request - transmittal - acknowledgement - claim.






2. Title of the person who wrote the letter






3. Initials of the typist if they are not the author of the letter






4. One way to make the reader do as little work as possible (persuasive)






5. A downfall to email and electronic communication: Addresses must be...






6. Email messages written discussing one topic.






7. When writing a bad news letter - always leave an opportunity for future....






8. The very last thing - avoid if at all possible - a short last minute message






9. The date the letter is written






10. Announcing work policies - delegating responsibilities - and reporting results.






11. Informs the reader that a copy has been sent to someone else






12. Only used when we don't know the recipients name






13. Refers to the importance of sounding postive when writing a business letter.






14. No punctuation marks are used after the salutation and the complientary close






15. Number of spaces between the complimentary closing and the sender's typed name. (#2)






16. When something else is enclosed with the letter anything in addition to the letter






17. Email and text messaging.






18. When you are discussing invoice - invoice is a bill






19. Use this rule when responding to emails in anger.






20. When writing persuasive letters - you are able to show more...






21. Number of spaces between the letterhead and date.






22. Used either open or mixed punctuation the 'good-bye'






23. All ines begin at the left margin






24. An inhouse letter.






25. Number of spaces between the inside address and salutation.






26. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






27. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






28. Tells you what the letter is going to be about






29. Number of spaces between the paragraphs in the body. (#2)






30. Sincerely -






31. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






32. Written communication.






33. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






34. The way a letter is handeled






35. Usually contains contact information and a final statement of appreciation.






36. Attention getting opening statements - factual statements - request - and action.






37. The 'hello' after your salutation - use open or mixed punctuation






38. Everyday letters that are a part of the normal course of business. (please send a catalog)






39. Includes company name - address - phone number - and email.






40. Direct opening - necessary details - and goodwill ending.






41. Refers to writing a business letter that is reader oriented.

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42. Dear Mr. or Mrs.:






43. Everday letters making a claim that something was incorrect. (error in an order)






44. Colon is placed after the salutation and a comma after the compimentary close






45. This part of an email must be descriptive.






46. One way to make it easier for the reader to say yes to a request. (persuasive)






47. The new way to correspond. Formatted similar to a memo.






48. Recipients name and address






49. Number of spaces between the date and inside address.






50. Refers to planning in advance what to write in a business letter.