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Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Announcing work policies - delegating responsibilities - and reporting results.






2. Only used when we don't know the recipients name






3. When writing persuasive letters - you are able to show more...






4. Informs the reader that a copy has been sent to someone else






5. Use this rule when responding to emails in anger.






6. Number of spaces between the date and inside address.






7. Usually contains contact information and a final statement of appreciation.






8. Refers to planning in advance what to write in a business letter.






9. All ines begin at the left margin






10. Everyday letters that identify what is being sent. (cover letter)






11. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






12. Email messages written discussing one topic.






13. Direct opening - necessary details - and goodwill ending.






14. Attention getting opening statements - factual statements - request - and action.






15. Initials of the typist if they are not the author of the letter






16. The very last thing - avoid if at all possible - a short last minute message






17. Routine request - transmittal - acknowledgement - claim.






18. Written communication.






19. Number of spaces between the complimentary closing and the sender's typed name. (#2)






20. The new way to correspond. Formatted similar to a memo.






21. An inhouse letter.






22. This part of an email must be descriptive.






23. The way a letter is handeled






24. When something else is enclosed with the letter anything in addition to the letter






25. Colon is placed after the salutation and a comma after the compimentary close






26. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






27. Email and text messaging.






28. Receiver's Address






29. Refers to writing a business letter that is reader oriented.


30. Dear Mr. or Mrs.:






31. Used either open or mixed punctuation the 'good-bye'






32. Sincerely -






33. Tells you what the letter is going to be about






34. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






35. One way to make the reader do as little work as possible (persuasive)






36. The 'hello' after your salutation - use open or mixed punctuation






37. Recipients name and address






38. Number of spaces between the inside address and salutation.






39. Number of spaces between the paragraphs in the body. (#2)






40. When writing a bad news letter - always leave an opportunity for future....






41. Includes company name - address - phone number - and email.






42. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






43. A downfall to email and electronic communication: Addresses must be...






44. The date the letter is written






45. Everday letters that acknowledge receipt of something.






46. When you are discussing invoice - invoice is a bill






47. Title of the person who wrote the letter






48. One way to make it easier for the reader to say yes to a request. (persuasive)






49. Everyday letters that are a part of the normal course of business. (please send a catalog)






50. Number of spaces between the letterhead and date.






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