Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Dear Mr. or Mrs.:






2. Receiver's Address






3. Direct opening - necessary details - and goodwill ending.






4. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






5. Number of spaces between the complimentary closing and the sender's typed name. (#2)






6. Email messages written discussing one topic.






7. All ines begin at the left margin






8. Everday letters making a claim that something was incorrect. (error in an order)






9. Number of spaces between the paragraphs in the body. (#2)






10. Refers to planning in advance what to write in a business letter.






11. Refers to the importance of sounding postive when writing a business letter.






12. Includes company name - address - phone number - and email.






13. Announcing work policies - delegating responsibilities - and reporting results.






14. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






15. When you are discussing invoice - invoice is a bill






16. The new way to correspond. Formatted similar to a memo.






17. Attention getting opening statements - factual statements - request - and action.






18. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






19. Only used when we don't know the recipients name






20. Tells you what the letter is going to be about






21. One way to make it easier for the reader to say yes to a request. (persuasive)






22. Use this rule when responding to emails in anger.






23. Used either open or mixed punctuation the 'good-bye'






24. This part of an email must be descriptive.






25. When something else is enclosed with the letter anything in addition to the letter






26. When writing a bad news letter - always leave an opportunity for future....






27. Sincerely -






28. Everyday letters that are a part of the normal course of business. (please send a catalog)






29. Number of spaces between the letterhead and date.






30. The very last thing - avoid if at all possible - a short last minute message






31. An inhouse letter.






32. A downfall to email and electronic communication: Addresses must be...






33. Informs the reader that a copy has been sent to someone else






34. Recipients name and address






35. Title of the person who wrote the letter






36. The date the letter is written






37. No punctuation marks are used after the salutation and the complientary close






38. Number of spaces between the date and inside address.






39. Routine request - transmittal - acknowledgement - claim.






40. One way to make the reader do as little work as possible (persuasive)






41. Refers to writing a business letter that is reader oriented.


42. Colon is placed after the salutation and a comma after the compimentary close






43. Written communication.






44. The way a letter is handeled






45. Number of spaces between the inside address and salutation.






46. Initials of the typist if they are not the author of the letter






47. The 'hello' after your salutation - use open or mixed punctuation






48. Usually contains contact information and a final statement of appreciation.






49. Everyday letters that identify what is being sent. (cover letter)






50. Email and text messaging.