Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. One way to make the reader do as little work as possible (persuasive)






2. Title of the person who wrote the letter






3. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






4. Refers to writing a business letter that is reader oriented.

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5. No punctuation marks are used after the salutation and the complientary close






6. Number of spaces between the date and inside address.






7. The way a letter is handeled






8. Number of spaces between the letterhead and date.






9. Announcing work policies - delegating responsibilities - and reporting results.






10. Used either open or mixed punctuation the 'good-bye'






11. Colon is placed after the salutation and a comma after the compimentary close






12. When writing a bad news letter - always leave an opportunity for future....






13. The very last thing - avoid if at all possible - a short last minute message






14. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






15. Only used when we don't know the recipients name






16. Informs the reader that a copy has been sent to someone else






17. The 'hello' after your salutation - use open or mixed punctuation






18. Number of spaces between the complimentary closing and the sender's typed name. (#2)






19. Everyday letters that are a part of the normal course of business. (please send a catalog)






20. Receiver's Address






21. Routine request - transmittal - acknowledgement - claim.






22. Refers to planning in advance what to write in a business letter.






23. Everyday letters that identify what is being sent. (cover letter)






24. Dear Mr. or Mrs.:






25. A downfall to email and electronic communication: Addresses must be...






26. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






27. Attention getting opening statements - factual statements - request - and action.






28. The date the letter is written






29. Written communication.






30. Email messages written discussing one topic.






31. Includes company name - address - phone number - and email.






32. Refers to the importance of sounding postive when writing a business letter.






33. Tells you what the letter is going to be about






34. Use this rule when responding to emails in anger.






35. Number of spaces between the paragraphs in the body. (#2)






36. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






37. One way to make it easier for the reader to say yes to a request. (persuasive)






38. Recipients name and address






39. Email and text messaging.






40. Everday letters making a claim that something was incorrect. (error in an order)






41. All ines begin at the left margin






42. This part of an email must be descriptive.






43. When something else is enclosed with the letter anything in addition to the letter






44. When writing persuasive letters - you are able to show more...






45. Sincerely -






46. Initials of the typist if they are not the author of the letter






47. An inhouse letter.






48. Direct opening - necessary details - and goodwill ending.






49. Number of spaces between the inside address and salutation.






50. The new way to correspond. Formatted similar to a memo.







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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