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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Attention getting opening statements - factual statements - request - and action.
subject
Uses for Memos
Personality
Body of a Persuasive Letter
2. Initials of the typist if they are not the author of the letter
Correspondence
courtesy copy
Body of a Persuasive Letter
reference initials
3. One way to make it easier for the reader to say yes to a request. (persuasive)
RE:
salutation
Give Options
Types of Everyday Letters
4. When you are discussing invoice - invoice is a bill
3-4 (#2)
Inside Address
Transmittal
RE:
5. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
mixed punctuation
Organization
Body of a Bad News Letter
Subject
6. Includes company name - address - phone number - and email.
Letterhead
Inside Address
24 Hour Rule
Personality
7. Direct opening - necessary details - and goodwill ending.
modified block
Body of an Everyday Letter
Claim
Include an Envelope
8. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Tone
Email
Personality
enclosures
9. No punctuation marks are used after the salutation and the complientary close
modified block
Types of Everyday Letters
Tone
open punctuation
10. The way a letter is handeled
3
mailing notation
Uses for Memos
Goodwill Ending
11. Everyday letters that identify what is being sent. (cover letter)
Single Subject Emails
3-4
Transmittal
reference initials
12. When something else is enclosed with the letter anything in addition to the letter
Personality
3-4 (#2)
enclosures
The 'You' Approach
13. Refers to planning in advance what to write in a business letter.
open punctuation
modified block
Organization
3-4 (#2)
14. Informs the reader that a copy has been sent to someone else
date
Salutation
courtesy copy
body
15. An inhouse letter.
Memorandum
mailing notation
Outlook
Single Subject Emails
16. Title of the person who wrote the letter
Goodwill Ending
authors title
Personality
Body of an Everyday Letter
17. Refers to writing a business letter that is reader oriented.
18. A downfall to email and electronic communication: Addresses must be...
3-4
Acknowledgement
subject
Precise
19. Email and text messaging.
Electronic Communication
Outlook
Letterhead
address
20. Sincerely -
24 Hour Rule
Complimentary Closing
Letterhead
mixed punctuation
21. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
1
subject
Outlook
modified block
22. Only used when we don't know the recipients name
Letterhead
ATTN:
3
address
23. Written communication.
Correspondence
open punctuation
ATTN:
Give Options
24. The 'hello' after your salutation - use open or mixed punctuation
salutation
open punctuation
subject
RE:
25. Colon is placed after the salutation and a comma after the compimentary close
Claim
RE:
1
mixed punctuation
26. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
body
24 Hour Rule
RE:
Electronic Communication
27. Everyday letters that are a part of the normal course of business. (please send a catalog)
Outlook
post script
Routine Request
Organization
28. Routine request - transmittal - acknowledgement - claim.
Types of Everyday Letters
Salutation
Electronic Communication
Inside Address
29. Used either open or mixed punctuation the 'good-bye'
Complimentary Closing
3
ATTN:
complimentary close
30. Refers to the importance of sounding postive when writing a business letter.
Email
Outlook
modified block
Complimentary Closing
31. One way to make the reader do as little work as possible (persuasive)
Include an Envelope
reference initials
open punctuation
3
32. When writing persuasive letters - you are able to show more...
Personality
Organization
Electronic Communication
reference initials
33. Email messages written discussing one topic.
Goodwill Ending
ATTN:
post script
Single Subject Emails
34. Number of spaces between the inside address and salutation.
Organization
Electronic Communication
Claim
1
35. Receiver's Address
body
3-4 (#2)
Inside Address
Organization
36. When writing a bad news letter - always leave an opportunity for future....
reference initials
complimentary close
Business
Outlook
37. The very last thing - avoid if at all possible - a short last minute message
Email
body
Letterhead
post script
38. All ines begin at the left margin
body
block format
Electronic Communication
3-4 (#2)
39. Number of spaces between the complimentary closing and the sender's typed name. (#2)
Acknowledgement
3-4 (#2)
Salutation
subject
40. Number of spaces between the letterhead and date.
date
Salutation
3
The 'You' Approach
41. Dear Mr. or Mrs.:
Salutation
Memorandum
Body of a Persuasive Letter
1 (#2)
42. Number of spaces between the date and inside address.
Letterhead
3-4
1
salutation
43. This part of an email must be descriptive.
Uses for Memos
Types of Everyday Letters
Subject
Include an Envelope
44. Announcing work policies - delegating responsibilities - and reporting results.
RE:
Include an Envelope
Uses for Memos
reference initials
45. Use this rule when responding to emails in anger.
24 Hour Rule
Complimentary Closing
RE:
modified block
46. Everday letters making a claim that something was incorrect. (error in an order)
Email
Body of a Persuasive Letter
Claim
address
47. The date the letter is written
date
Types of Everyday Letters
Organization
Uses for Memos
48. Number of spaces between the paragraphs in the body. (#2)
Organization
Types of Everyday Letters
Precise
1 (#2)
49. Recipients name and address
The 'You' Approach
Routine Request
address
1 (#2)
50. Everday letters that acknowledge receipt of something.
3-4 (#2)
Personality
address
Acknowledgement