Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The new way to correspond. Formatted similar to a memo.






2. An inhouse letter.






3. Refers to writing a business letter that is reader oriented.


4. Only used when we don't know the recipients name






5. Email and text messaging.






6. Dear Mr. or Mrs.:






7. The very last thing - avoid if at all possible - a short last minute message






8. Everyday letters that are a part of the normal course of business. (please send a catalog)






9. Number of spaces between the paragraphs in the body. (#2)






10. Used either open or mixed punctuation the 'good-bye'






11. Title of the person who wrote the letter






12. Refers to planning in advance what to write in a business letter.






13. One way to make the reader do as little work as possible (persuasive)






14. Number of spaces between the letterhead and date.






15. No punctuation marks are used after the salutation and the complientary close






16. The way a letter is handeled






17. A downfall to email and electronic communication: Addresses must be...






18. Refers to the importance of sounding postive when writing a business letter.






19. The date the letter is written






20. Number of spaces between the inside address and salutation.






21. All ines begin at the left margin






22. Receiver's Address






23. Sincerely -






24. Usually contains contact information and a final statement of appreciation.






25. Routine request - transmittal - acknowledgement - claim.






26. Everday letters that acknowledge receipt of something.






27. Announcing work policies - delegating responsibilities - and reporting results.






28. Colon is placed after the salutation and a comma after the compimentary close






29. Initials of the typist if they are not the author of the letter






30. When you are discussing invoice - invoice is a bill






31. Includes company name - address - phone number - and email.






32. Recipients name and address






33. Email messages written discussing one topic.






34. Tells you what the letter is going to be about






35. Informs the reader that a copy has been sent to someone else






36. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






37. When something else is enclosed with the letter anything in addition to the letter






38. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






39. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






40. Number of spaces between the complimentary closing and the sender's typed name. (#2)






41. One way to make it easier for the reader to say yes to a request. (persuasive)






42. Everday letters making a claim that something was incorrect. (error in an order)






43. The 'hello' after your salutation - use open or mixed punctuation






44. Direct opening - necessary details - and goodwill ending.






45. Everyday letters that identify what is being sent. (cover letter)






46. When writing persuasive letters - you are able to show more...






47. Use this rule when responding to emails in anger.






48. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






49. Number of spaces between the date and inside address.






50. Attention getting opening statements - factual statements - request - and action.