Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All ines begin at the left margin






2. The new way to correspond. Formatted similar to a memo.






3. Everday letters making a claim that something was incorrect. (error in an order)






4. Informs the reader that a copy has been sent to someone else






5. Refers to the importance of sounding postive when writing a business letter.






6. Attention getting opening statements - factual statements - request - and action.






7. Email messages written discussing one topic.






8. The way a letter is handeled






9. Announcing work policies - delegating responsibilities - and reporting results.






10. Used either open or mixed punctuation the 'good-bye'






11. Number of spaces between the paragraphs in the body. (#2)






12. Title of the person who wrote the letter






13. Direct opening - necessary details - and goodwill ending.






14. When writing a bad news letter - always leave an opportunity for future....






15. Dear Mr. or Mrs.:






16. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






17. Email and text messaging.






18. Sincerely -






19. Everyday letters that are a part of the normal course of business. (please send a catalog)






20. Tells you what the letter is going to be about






21. Written communication.






22. The 'hello' after your salutation - use open or mixed punctuation






23. Number of spaces between the date and inside address.






24. Initials of the typist if they are not the author of the letter






25. Everday letters that acknowledge receipt of something.






26. A downfall to email and electronic communication: Addresses must be...






27. Everyday letters that identify what is being sent. (cover letter)






28. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






29. Number of spaces between the letterhead and date.






30. Receiver's Address






31. Recipients name and address






32. Usually contains contact information and a final statement of appreciation.






33. Only used when we don't know the recipients name






34. This part of an email must be descriptive.






35. The date the letter is written






36. Routine request - transmittal - acknowledgement - claim.






37. No punctuation marks are used after the salutation and the complientary close






38. One way to make it easier for the reader to say yes to a request. (persuasive)






39. Number of spaces between the inside address and salutation.






40. Colon is placed after the salutation and a comma after the compimentary close






41. The very last thing - avoid if at all possible - a short last minute message






42. Number of spaces between the complimentary closing and the sender's typed name. (#2)






43. Use this rule when responding to emails in anger.






44. When you are discussing invoice - invoice is a bill






45. Includes company name - address - phone number - and email.






46. Refers to writing a business letter that is reader oriented.


47. Refers to planning in advance what to write in a business letter.






48. One way to make the reader do as little work as possible (persuasive)






49. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






50. When something else is enclosed with the letter anything in addition to the letter