Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Dear Mr. or Mrs.:






2. Email and text messaging.






3. The way a letter is handeled






4. Number of spaces between the inside address and salutation.






5. Tells you what the letter is going to be about






6. Receiver's Address






7. Email messages written discussing one topic.






8. Recipients name and address






9. The new way to correspond. Formatted similar to a memo.






10. This part of an email must be descriptive.






11. Number of spaces between the date and inside address.






12. Attention getting opening statements - factual statements - request - and action.






13. When writing a bad news letter - always leave an opportunity for future....






14. Number of spaces between the complimentary closing and the sender's typed name. (#2)






15. Direct opening - necessary details - and goodwill ending.






16. Refers to the importance of sounding postive when writing a business letter.






17. When something else is enclosed with the letter anything in addition to the letter






18. Colon is placed after the salutation and a comma after the compimentary close






19. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






20. Number of spaces between the letterhead and date.






21. Announcing work policies - delegating responsibilities - and reporting results.






22. The date the letter is written






23. One way to make it easier for the reader to say yes to a request. (persuasive)






24. Number of spaces between the paragraphs in the body. (#2)






25. Everyday letters that identify what is being sent. (cover letter)






26. A downfall to email and electronic communication: Addresses must be...






27. No punctuation marks are used after the salutation and the complientary close






28. Only used when we don't know the recipients name






29. One way to make the reader do as little work as possible (persuasive)






30. Refers to writing a business letter that is reader oriented.


31. The very last thing - avoid if at all possible - a short last minute message






32. An inhouse letter.






33. Everyday letters that are a part of the normal course of business. (please send a catalog)






34. Routine request - transmittal - acknowledgement - claim.






35. Initials of the typist if they are not the author of the letter






36. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






37. Used either open or mixed punctuation the 'good-bye'






38. Includes company name - address - phone number - and email.






39. Everday letters that acknowledge receipt of something.






40. All ines begin at the left margin






41. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






42. Usually contains contact information and a final statement of appreciation.






43. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






44. When you are discussing invoice - invoice is a bill






45. Refers to planning in advance what to write in a business letter.






46. Title of the person who wrote the letter






47. Everday letters making a claim that something was incorrect. (error in an order)






48. Informs the reader that a copy has been sent to someone else






49. The 'hello' after your salutation - use open or mixed punctuation






50. Written communication.