Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When writing a bad news letter - always leave an opportunity for future....






2. An inhouse letter.






3. Only used when we don't know the recipients name






4. Routine request - transmittal - acknowledgement - claim.






5. Receiver's Address






6. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






7. Refers to writing a business letter that is reader oriented.


8. Dear Mr. or Mrs.:






9. Sincerely -






10. One way to make the reader do as little work as possible (persuasive)






11. Recipients name and address






12. Attention getting opening statements - factual statements - request - and action.






13. Initials of the typist if they are not the author of the letter






14. Usually contains contact information and a final statement of appreciation.






15. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






16. Email and text messaging.






17. Written communication.






18. Number of spaces between the complimentary closing and the sender's typed name. (#2)






19. Everyday letters that identify what is being sent. (cover letter)






20. Everday letters making a claim that something was incorrect. (error in an order)






21. The way a letter is handeled






22. The very last thing - avoid if at all possible - a short last minute message






23. The new way to correspond. Formatted similar to a memo.






24. Number of spaces between the paragraphs in the body. (#2)






25. Tells you what the letter is going to be about






26. A downfall to email and electronic communication: Addresses must be...






27. All ines begin at the left margin






28. Title of the person who wrote the letter






29. Direct opening - necessary details - and goodwill ending.






30. Number of spaces between the date and inside address.






31. This part of an email must be descriptive.






32. Announcing work policies - delegating responsibilities - and reporting results.






33. Everyday letters that are a part of the normal course of business. (please send a catalog)






34. Number of spaces between the inside address and salutation.






35. Refers to the importance of sounding postive when writing a business letter.






36. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






37. Number of spaces between the letterhead and date.






38. When you are discussing invoice - invoice is a bill






39. One way to make it easier for the reader to say yes to a request. (persuasive)






40. When something else is enclosed with the letter anything in addition to the letter






41. Informs the reader that a copy has been sent to someone else






42. Colon is placed after the salutation and a comma after the compimentary close






43. The date the letter is written






44. Email messages written discussing one topic.






45. When writing persuasive letters - you are able to show more...






46. Used either open or mixed punctuation the 'good-bye'






47. The 'hello' after your salutation - use open or mixed punctuation






48. Everday letters that acknowledge receipt of something.






49. No punctuation marks are used after the salutation and the complientary close






50. Refers to planning in advance what to write in a business letter.