Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When writing a bad news letter - always leave an opportunity for future....






2. Only used when we don't know the recipients name






3. One way to make it easier for the reader to say yes to a request. (persuasive)






4. Written communication.






5. The very last thing - avoid if at all possible - a short last minute message






6. Email messages written discussing one topic.






7. The way a letter is handeled






8. Number of spaces between the complimentary closing and the sender's typed name. (#2)






9. Sincerely -






10. Number of spaces between the paragraphs in the body. (#2)






11. Includes company name - address - phone number - and email.






12. Title of the person who wrote the letter






13. All ines begin at the left margin






14. Dear Mr. or Mrs.:






15. Number of spaces between the inside address and salutation.






16. Usually contains contact information and a final statement of appreciation.






17. When something else is enclosed with the letter anything in addition to the letter






18. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






19. Recipients name and address






20. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






21. This part of an email must be descriptive.






22. Use this rule when responding to emails in anger.






23. Used either open or mixed punctuation the 'good-bye'






24. The 'hello' after your salutation - use open or mixed punctuation






25. Routine request - transmittal - acknowledgement - claim.






26. No punctuation marks are used after the salutation and the complientary close






27. Direct opening - necessary details - and goodwill ending.






28. Email and text messaging.






29. Everday letters making a claim that something was incorrect. (error in an order)






30. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






31. When writing persuasive letters - you are able to show more...






32. Receiver's Address






33. Refers to writing a business letter that is reader oriented.


34. A downfall to email and electronic communication: Addresses must be...






35. The new way to correspond. Formatted similar to a memo.






36. Refers to the importance of sounding postive when writing a business letter.






37. One way to make the reader do as little work as possible (persuasive)






38. Everday letters that acknowledge receipt of something.






39. Attention getting opening statements - factual statements - request - and action.






40. When you are discussing invoice - invoice is a bill






41. An inhouse letter.






42. Informs the reader that a copy has been sent to someone else






43. Everyday letters that are a part of the normal course of business. (please send a catalog)






44. Initials of the typist if they are not the author of the letter






45. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






46. Number of spaces between the letterhead and date.






47. Colon is placed after the salutation and a comma after the compimentary close






48. Tells you what the letter is going to be about






49. Refers to planning in advance what to write in a business letter.






50. Number of spaces between the date and inside address.