Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. This part of an email must be descriptive.






2. Written communication.






3. One way to make the reader do as little work as possible (persuasive)






4. Everday letters that acknowledge receipt of something.






5. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






6. Includes company name - address - phone number - and email.






7. Direct opening - necessary details - and goodwill ending.






8. Tells you what the letter is going to be about






9. Number of spaces between the paragraphs in the body. (#2)






10. The new way to correspond. Formatted similar to a memo.






11. Dear Mr. or Mrs.:






12. Use this rule when responding to emails in anger.






13. The date the letter is written






14. Email messages written discussing one topic.






15. A downfall to email and electronic communication: Addresses must be...






16. Announcing work policies - delegating responsibilities - and reporting results.






17. No punctuation marks are used after the salutation and the complientary close






18. The way a letter is handeled






19. Number of spaces between the complimentary closing and the sender's typed name. (#2)






20. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






21. Usually contains contact information and a final statement of appreciation.






22. An inhouse letter.






23. Routine request - transmittal - acknowledgement - claim.






24. Number of spaces between the date and inside address.






25. Informs the reader that a copy has been sent to someone else






26. The very last thing - avoid if at all possible - a short last minute message






27. All ines begin at the left margin






28. Only used when we don't know the recipients name






29. Number of spaces between the inside address and salutation.






30. When writing a bad news letter - always leave an opportunity for future....






31. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






32. Attention getting opening statements - factual statements - request - and action.






33. Initials of the typist if they are not the author of the letter






34. Email and text messaging.






35. Colon is placed after the salutation and a comma after the compimentary close






36. Number of spaces between the letterhead and date.






37. When something else is enclosed with the letter anything in addition to the letter






38. Refers to the importance of sounding postive when writing a business letter.






39. Everday letters making a claim that something was incorrect. (error in an order)






40. Everyday letters that are a part of the normal course of business. (please send a catalog)






41. Sincerely -






42. Used either open or mixed punctuation the 'good-bye'






43. Title of the person who wrote the letter






44. Refers to writing a business letter that is reader oriented.


45. When writing persuasive letters - you are able to show more...






46. Everyday letters that identify what is being sent. (cover letter)






47. Recipients name and address






48. One way to make it easier for the reader to say yes to a request. (persuasive)






49. Receiver's Address






50. The 'hello' after your salutation - use open or mixed punctuation