Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When writing persuasive letters - you are able to show more...






2. Direct opening - necessary details - and goodwill ending.






3. Announcing work policies - delegating responsibilities - and reporting results.






4. Attention getting opening statements - factual statements - request - and action.






5. The way a letter is handeled






6. One way to make it easier for the reader to say yes to a request. (persuasive)






7. Refers to planning in advance what to write in a business letter.






8. The 'hello' after your salutation - use open or mixed punctuation






9. This part of an email must be descriptive.






10. The date the letter is written






11. Email and text messaging.






12. Everyday letters that identify what is being sent. (cover letter)






13. Everyday letters that are a part of the normal course of business. (please send a catalog)






14. Includes company name - address - phone number - and email.






15. Informs the reader that a copy has been sent to someone else






16. Tells you what the letter is going to be about






17. Usually contains contact information and a final statement of appreciation.






18. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






19. Written communication.






20. Use this rule when responding to emails in anger.






21. Colon is placed after the salutation and a comma after the compimentary close






22. Email messages written discussing one topic.






23. Number of spaces between the letterhead and date.






24. Number of spaces between the complimentary closing and the sender's typed name. (#2)






25. Routine request - transmittal - acknowledgement - claim.






26. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






27. The new way to correspond. Formatted similar to a memo.






28. Receiver's Address






29. Everday letters that acknowledge receipt of something.






30. Number of spaces between the inside address and salutation.






31. Initials of the typist if they are not the author of the letter






32. No punctuation marks are used after the salutation and the complientary close






33. When you are discussing invoice - invoice is a bill






34. When something else is enclosed with the letter anything in addition to the letter






35. Refers to the importance of sounding postive when writing a business letter.






36. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






37. One way to make the reader do as little work as possible (persuasive)






38. The very last thing - avoid if at all possible - a short last minute message






39. A downfall to email and electronic communication: Addresses must be...






40. Used either open or mixed punctuation the 'good-bye'






41. Recipients name and address






42. Title of the person who wrote the letter






43. Dear Mr. or Mrs.:






44. When writing a bad news letter - always leave an opportunity for future....






45. Everday letters making a claim that something was incorrect. (error in an order)






46. Number of spaces between the paragraphs in the body. (#2)






47. Sincerely -






48. Only used when we don't know the recipients name






49. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






50. An inhouse letter.