Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sincerely -






2. This part of an email must be descriptive.






3. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






4. Number of spaces between the letterhead and date.






5. Everyday letters that identify what is being sent. (cover letter)






6. Number of spaces between the paragraphs in the body. (#2)






7. Receiver's Address






8. The 'hello' after your salutation - use open or mixed punctuation






9. Tells you what the letter is going to be about






10. A downfall to email and electronic communication: Addresses must be...






11. Title of the person who wrote the letter






12. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






13. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






14. The date the letter is written






15. Announcing work policies - delegating responsibilities - and reporting results.






16. Everday letters making a claim that something was incorrect. (error in an order)






17. Dear Mr. or Mrs.:






18. Written communication.






19. All ines begin at the left margin






20. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






21. Use this rule when responding to emails in anger.






22. Number of spaces between the date and inside address.






23. When writing persuasive letters - you are able to show more...






24. Initials of the typist if they are not the author of the letter






25. Recipients name and address






26. Email and text messaging.






27. The new way to correspond. Formatted similar to a memo.






28. Includes company name - address - phone number - and email.






29. Only used when we don't know the recipients name






30. When writing a bad news letter - always leave an opportunity for future....






31. Colon is placed after the salutation and a comma after the compimentary close






32. Everyday letters that are a part of the normal course of business. (please send a catalog)






33. Refers to writing a business letter that is reader oriented.


34. Number of spaces between the complimentary closing and the sender's typed name. (#2)






35. When something else is enclosed with the letter anything in addition to the letter






36. Number of spaces between the inside address and salutation.






37. Attention getting opening statements - factual statements - request - and action.






38. The very last thing - avoid if at all possible - a short last minute message






39. Informs the reader that a copy has been sent to someone else






40. Usually contains contact information and a final statement of appreciation.






41. No punctuation marks are used after the salutation and the complientary close






42. Routine request - transmittal - acknowledgement - claim.






43. Used either open or mixed punctuation the 'good-bye'






44. One way to make it easier for the reader to say yes to a request. (persuasive)






45. When you are discussing invoice - invoice is a bill






46. Refers to the importance of sounding postive when writing a business letter.






47. Direct opening - necessary details - and goodwill ending.






48. Email messages written discussing one topic.






49. Refers to planning in advance what to write in a business letter.






50. Everday letters that acknowledge receipt of something.