Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Recipients name and address






2. Number of spaces between the inside address and salutation.






3. When something else is enclosed with the letter anything in addition to the letter






4. Everday letters making a claim that something was incorrect. (error in an order)






5. Colon is placed after the salutation and a comma after the compimentary close






6. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






7. Use this rule when responding to emails in anger.






8. Number of spaces between the complimentary closing and the sender's typed name. (#2)






9. Sincerely -






10. One way to make the reader do as little work as possible (persuasive)






11. The way a letter is handeled






12. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






13. Direct opening - necessary details - and goodwill ending.






14. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






15. Number of spaces between the date and inside address.






16. Used either open or mixed punctuation the 'good-bye'






17. All ines begin at the left margin






18. Initials of the typist if they are not the author of the letter






19. No punctuation marks are used after the salutation and the complientary close






20. The very last thing - avoid if at all possible - a short last minute message






21. A downfall to email and electronic communication: Addresses must be...






22. Email and text messaging.






23. Number of spaces between the letterhead and date.






24. Dear Mr. or Mrs.:






25. Refers to the importance of sounding postive when writing a business letter.






26. Number of spaces between the paragraphs in the body. (#2)






27. Usually contains contact information and a final statement of appreciation.






28. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






29. The 'hello' after your salutation - use open or mixed punctuation






30. Written communication.






31. Includes company name - address - phone number - and email.






32. Only used when we don't know the recipients name






33. The date the letter is written






34. When you are discussing invoice - invoice is a bill






35. Informs the reader that a copy has been sent to someone else






36. Everyday letters that are a part of the normal course of business. (please send a catalog)






37. This part of an email must be descriptive.






38. Everday letters that acknowledge receipt of something.






39. Announcing work policies - delegating responsibilities - and reporting results.






40. Everyday letters that identify what is being sent. (cover letter)






41. The new way to correspond. Formatted similar to a memo.






42. Routine request - transmittal - acknowledgement - claim.






43. One way to make it easier for the reader to say yes to a request. (persuasive)






44. Receiver's Address






45. When writing a bad news letter - always leave an opportunity for future....






46. Email messages written discussing one topic.






47. When writing persuasive letters - you are able to show more...






48. Title of the person who wrote the letter






49. Refers to writing a business letter that is reader oriented.

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50. An inhouse letter.