Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Written communication.






2. All ines begin at the left margin






3. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






4. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






5. When you are discussing invoice - invoice is a bill






6. Number of spaces between the letterhead and date.






7. Colon is placed after the salutation and a comma after the compimentary close






8. The new way to correspond. Formatted similar to a memo.






9. Tells you what the letter is going to be about






10. Sincerely -






11. When writing a bad news letter - always leave an opportunity for future....






12. The way a letter is handeled






13. When something else is enclosed with the letter anything in addition to the letter






14. Announcing work policies - delegating responsibilities - and reporting results.






15. The 'hello' after your salutation - use open or mixed punctuation






16. Receiver's Address






17. No punctuation marks are used after the salutation and the complientary close






18. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






19. Attention getting opening statements - factual statements - request - and action.






20. Refers to the importance of sounding postive when writing a business letter.






21. Email messages written discussing one topic.






22. Everday letters that acknowledge receipt of something.






23. Everday letters making a claim that something was incorrect. (error in an order)






24. Use this rule when responding to emails in anger.






25. Informs the reader that a copy has been sent to someone else






26. The very last thing - avoid if at all possible - a short last minute message






27. Usually contains contact information and a final statement of appreciation.






28. Number of spaces between the inside address and salutation.






29. Initials of the typist if they are not the author of the letter






30. Everyday letters that are a part of the normal course of business. (please send a catalog)






31. Number of spaces between the complimentary closing and the sender's typed name. (#2)






32. One way to make the reader do as little work as possible (persuasive)






33. One way to make it easier for the reader to say yes to a request. (persuasive)






34. Only used when we don't know the recipients name






35. Direct opening - necessary details - and goodwill ending.






36. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






37. This part of an email must be descriptive.






38. Routine request - transmittal - acknowledgement - claim.






39. Refers to writing a business letter that is reader oriented.


40. Number of spaces between the date and inside address.






41. Includes company name - address - phone number - and email.






42. Email and text messaging.






43. Title of the person who wrote the letter






44. Dear Mr. or Mrs.:






45. Everyday letters that identify what is being sent. (cover letter)






46. Used either open or mixed punctuation the 'good-bye'






47. When writing persuasive letters - you are able to show more...






48. Refers to planning in advance what to write in a business letter.






49. The date the letter is written






50. A downfall to email and electronic communication: Addresses must be...