Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A downfall to email and electronic communication: Addresses must be...






2. Title of the person who wrote the letter






3. When writing a bad news letter - always leave an opportunity for future....






4. Everday letters making a claim that something was incorrect. (error in an order)






5. Attention getting opening statements - factual statements - request - and action.






6. Tells you what the letter is going to be about






7. The way a letter is handeled






8. Usually contains contact information and a final statement of appreciation.






9. Everyday letters that are a part of the normal course of business. (please send a catalog)






10. The date the letter is written






11. Includes company name - address - phone number - and email.






12. Number of spaces between the inside address and salutation.






13. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






14. Use this rule when responding to emails in anger.






15. Refers to the importance of sounding postive when writing a business letter.






16. Routine request - transmittal - acknowledgement - claim.






17. Number of spaces between the paragraphs in the body. (#2)






18. Recipients name and address






19. Number of spaces between the letterhead and date.






20. When something else is enclosed with the letter anything in addition to the letter






21. Receiver's Address






22. Announcing work policies - delegating responsibilities - and reporting results.






23. Direct opening - necessary details - and goodwill ending.






24. One way to make it easier for the reader to say yes to a request. (persuasive)






25. No punctuation marks are used after the salutation and the complientary close






26. Only used when we don't know the recipients name






27. Refers to writing a business letter that is reader oriented.


28. The new way to correspond. Formatted similar to a memo.






29. Email and text messaging.






30. When writing persuasive letters - you are able to show more...






31. The very last thing - avoid if at all possible - a short last minute message






32. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






33. Written communication.






34. Number of spaces between the date and inside address.






35. Initials of the typist if they are not the author of the letter






36. When you are discussing invoice - invoice is a bill






37. One way to make the reader do as little work as possible (persuasive)






38. The 'hello' after your salutation - use open or mixed punctuation






39. Informs the reader that a copy has been sent to someone else






40. Sincerely -






41. Number of spaces between the complimentary closing and the sender's typed name. (#2)






42. Used either open or mixed punctuation the 'good-bye'






43. Email messages written discussing one topic.






44. An inhouse letter.






45. Refers to planning in advance what to write in a business letter.






46. Everyday letters that identify what is being sent. (cover letter)






47. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






48. This part of an email must be descriptive.






49. Everday letters that acknowledge receipt of something.






50. Dear Mr. or Mrs.: