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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When writing persuasive letters - you are able to show more...
Single Subject Emails
Letterhead
Business
Personality
2. The very last thing - avoid if at all possible - a short last minute message
post script
Single Subject Emails
complimentary close
mixed punctuation
3. One way to make the reader do as little work as possible (persuasive)
Include an Envelope
salutation
Uses for Memos
Types of Everyday Letters
4. Attention getting opening statements - factual statements - request - and action.
Subject
Tone
Body of a Persuasive Letter
block format
5. Recipients name and address
salutation
address
body
mailing notation
6. The date the letter is written
Body of a Bad News Letter
date
Precise
modified block
7. Used either open or mixed punctuation the 'good-bye'
3-4 (#2)
Organization
complimentary close
Give Options
8. Everyday letters that identify what is being sent. (cover letter)
post script
Precise
Transmittal
modified block
9. Written communication.
subject
1
Correspondence
Inside Address
10. Initials of the typist if they are not the author of the letter
Personality
reference initials
Letterhead
Electronic Communication
11. Email and text messaging.
Give Options
mailing notation
Electronic Communication
Outlook
12. Use this rule when responding to emails in anger.
ATTN:
24 Hour Rule
salutation
Organization
13. Number of spaces between the letterhead and date.
subject
Transmittal
3
Body of a Persuasive Letter
14. Number of spaces between the complimentary closing and the sender's typed name. (#2)
24 Hour Rule
Precise
3-4 (#2)
Routine Request
15. Number of spaces between the inside address and salutation.
authors title
open punctuation
Claim
1
16. One way to make it easier for the reader to say yes to a request. (persuasive)
salutation
Give Options
Organization
Body of a Bad News Letter
17. Tells you what the letter is going to be about
Electronic Communication
Routine Request
mailing notation
subject
18. Refers to planning in advance what to write in a business letter.
Organization
mixed punctuation
modified block
Tone
19. Everday letters making a claim that something was incorrect. (error in an order)
reference initials
ATTN:
1 (#2)
Claim
20. When something else is enclosed with the letter anything in addition to the letter
complimentary close
Correspondence
enclosures
Personality
21. Sincerely -
Types of Everyday Letters
Complimentary Closing
ATTN:
Body of a Persuasive Letter
22. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
The 'You' Approach
body
Uses for Memos
Outlook
23. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Body of a Bad News Letter
1
Precise
Body of an Everyday Letter
24. This part of an email must be descriptive.
Subject
Single Subject Emails
reference initials
complimentary close
25. A downfall to email and electronic communication: Addresses must be...
Precise
RE:
open punctuation
Claim
26. Email messages written discussing one topic.
Subject
Types of Everyday Letters
Single Subject Emails
enclosures
27. Title of the person who wrote the letter
24 Hour Rule
subject
authors title
1 (#2)
28. Announcing work policies - delegating responsibilities - and reporting results.
Electronic Communication
Uses for Memos
Outlook
mailing notation
29. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
Tone
modified block
complimentary close
Acknowledgement
30. Everday letters that acknowledge receipt of something.
1
address
ATTN:
Acknowledgement
31. The new way to correspond. Formatted similar to a memo.
Email
subject
Types of Everyday Letters
Electronic Communication
32. Refers to writing a business letter that is reader oriented.
33. When writing a bad news letter - always leave an opportunity for future....
3
Body of an Everyday Letter
Routine Request
Business
34. Only used when we don't know the recipients name
reference initials
3-4
ATTN:
modified block
35. The 'hello' after your salutation - use open or mixed punctuation
Claim
ATTN:
salutation
open punctuation
36. When you are discussing invoice - invoice is a bill
RE:
mailing notation
subject
complimentary close
37. Usually contains contact information and a final statement of appreciation.
complimentary close
mailing notation
mixed punctuation
Goodwill Ending
38. All ines begin at the left margin
Uses for Memos
Salutation
Outlook
block format
39. An inhouse letter.
Memorandum
Organization
Include an Envelope
address
40. Dear Mr. or Mrs.:
Routine Request
Salutation
Body of a Persuasive Letter
Organization
41. No punctuation marks are used after the salutation and the complientary close
open punctuation
Acknowledgement
post script
1
42. Everyday letters that are a part of the normal course of business. (please send a catalog)
subject
Electronic Communication
3-4
Routine Request
43. Includes company name - address - phone number - and email.
Personality
Letterhead
Subject
block format
44. Receiver's Address
Inside Address
mailing notation
Include an Envelope
reference initials
45. Routine request - transmittal - acknowledgement - claim.
Types of Everyday Letters
Letterhead
salutation
Transmittal
46. Number of spaces between the date and inside address.
Body of an Everyday Letter
Organization
3-4
Acknowledgement
47. Number of spaces between the paragraphs in the body. (#2)
Claim
Tone
3-4 (#2)
1 (#2)
48. Colon is placed after the salutation and a comma after the compimentary close
authors title
mixed punctuation
Body of a Persuasive Letter
open punctuation
49. Refers to the importance of sounding postive when writing a business letter.
Claim
Transmittal
Outlook
Acknowledgement
50. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Organization
Tone
courtesy copy
3