Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everyday letters that identify what is being sent. (cover letter)






2. Includes company name - address - phone number - and email.






3. All ines begin at the left margin






4. Informs the reader that a copy has been sent to someone else






5. The way a letter is handeled






6. No punctuation marks are used after the salutation and the complientary close






7. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






8. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






9. Use this rule when responding to emails in anger.






10. Everyday letters that are a part of the normal course of business. (please send a catalog)






11. Usually contains contact information and a final statement of appreciation.






12. One way to make the reader do as little work as possible (persuasive)






13. An inhouse letter.






14. Routine request - transmittal - acknowledgement - claim.






15. Attention getting opening statements - factual statements - request - and action.






16. When writing persuasive letters - you are able to show more...






17. Used either open or mixed punctuation the 'good-bye'






18. Title of the person who wrote the letter






19. Colon is placed after the salutation and a comma after the compimentary close






20. Tells you what the letter is going to be about






21. When you are discussing invoice - invoice is a bill






22. Number of spaces between the inside address and salutation.






23. The 'hello' after your salutation - use open or mixed punctuation






24. Email and text messaging.






25. When something else is enclosed with the letter anything in addition to the letter






26. Receiver's Address






27. Number of spaces between the paragraphs in the body. (#2)






28. Refers to the importance of sounding postive when writing a business letter.






29. When writing a bad news letter - always leave an opportunity for future....






30. Only used when we don't know the recipients name






31. Everday letters that acknowledge receipt of something.






32. Email messages written discussing one topic.






33. The date the letter is written






34. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






35. The new way to correspond. Formatted similar to a memo.






36. Initials of the typist if they are not the author of the letter






37. Written communication.






38. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






39. Dear Mr. or Mrs.:






40. Refers to planning in advance what to write in a business letter.






41. Recipients name and address






42. Direct opening - necessary details - and goodwill ending.






43. Everday letters making a claim that something was incorrect. (error in an order)






44. One way to make it easier for the reader to say yes to a request. (persuasive)






45. Refers to writing a business letter that is reader oriented.


46. Number of spaces between the date and inside address.






47. Sincerely -






48. Announcing work policies - delegating responsibilities - and reporting results.






49. Number of spaces between the letterhead and date.






50. A downfall to email and electronic communication: Addresses must be...