Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the date and inside address.






2. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






3. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






4. The date the letter is written






5. Recipients name and address






6. When something else is enclosed with the letter anything in addition to the letter






7. When writing persuasive letters - you are able to show more...






8. Number of spaces between the complimentary closing and the sender's typed name. (#2)






9. The very last thing - avoid if at all possible - a short last minute message






10. Dear Mr. or Mrs.:






11. When you are discussing invoice - invoice is a bill






12. Written communication.






13. Everyday letters that are a part of the normal course of business. (please send a catalog)






14. Refers to planning in advance what to write in a business letter.






15. Everday letters that acknowledge receipt of something.






16. Direct opening - necessary details - and goodwill ending.






17. The way a letter is handeled






18. No punctuation marks are used after the salutation and the complientary close






19. Refers to the importance of sounding postive when writing a business letter.






20. The 'hello' after your salutation - use open or mixed punctuation






21. Email and text messaging.






22. An inhouse letter.






23. Usually contains contact information and a final statement of appreciation.






24. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






25. Colon is placed after the salutation and a comma after the compimentary close






26. Attention getting opening statements - factual statements - request - and action.






27. Receiver's Address






28. Number of spaces between the inside address and salutation.






29. All ines begin at the left margin






30. Number of spaces between the paragraphs in the body. (#2)






31. Title of the person who wrote the letter






32. Initials of the typist if they are not the author of the letter






33. Sincerely -






34. Use this rule when responding to emails in anger.






35. The new way to correspond. Formatted similar to a memo.






36. One way to make it easier for the reader to say yes to a request. (persuasive)






37. Refers to writing a business letter that is reader oriented.

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38. Email messages written discussing one topic.






39. Used either open or mixed punctuation the 'good-bye'






40. One way to make the reader do as little work as possible (persuasive)






41. When writing a bad news letter - always leave an opportunity for future....






42. A downfall to email and electronic communication: Addresses must be...






43. Everyday letters that identify what is being sent. (cover letter)






44. Tells you what the letter is going to be about






45. Includes company name - address - phone number - and email.






46. Routine request - transmittal - acknowledgement - claim.






47. Number of spaces between the letterhead and date.






48. Informs the reader that a copy has been sent to someone else






49. Everday letters making a claim that something was incorrect. (error in an order)






50. Announcing work policies - delegating responsibilities - and reporting results.