Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The very last thing - avoid if at all possible - a short last minute message






2. Number of spaces between the date and inside address.






3. Receiver's Address






4. Email and text messaging.






5. Written communication.






6. The new way to correspond. Formatted similar to a memo.






7. Initials of the typist if they are not the author of the letter






8. Everyday letters that are a part of the normal course of business. (please send a catalog)






9. The 'hello' after your salutation - use open or mixed punctuation






10. This part of an email must be descriptive.






11. Only used when we don't know the recipients name






12. Everyday letters that identify what is being sent. (cover letter)






13. Tells you what the letter is going to be about






14. The date the letter is written






15. Number of spaces between the letterhead and date.






16. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






17. Informs the reader that a copy has been sent to someone else






18. All ines begin at the left margin






19. Title of the person who wrote the letter






20. Colon is placed after the salutation and a comma after the compimentary close






21. When writing persuasive letters - you are able to show more...






22. One way to make it easier for the reader to say yes to a request. (persuasive)






23. Direct opening - necessary details - and goodwill ending.






24. When you are discussing invoice - invoice is a bill






25. Everday letters that acknowledge receipt of something.






26. Number of spaces between the paragraphs in the body. (#2)






27. Refers to writing a business letter that is reader oriented.


28. No punctuation marks are used after the salutation and the complientary close






29. Email messages written discussing one topic.






30. Everday letters making a claim that something was incorrect. (error in an order)






31. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






32. Dear Mr. or Mrs.:






33. One way to make the reader do as little work as possible (persuasive)






34. Attention getting opening statements - factual statements - request - and action.






35. Use this rule when responding to emails in anger.






36. An inhouse letter.






37. Number of spaces between the inside address and salutation.






38. Usually contains contact information and a final statement of appreciation.






39. When something else is enclosed with the letter anything in addition to the letter






40. Number of spaces between the complimentary closing and the sender's typed name. (#2)






41. Refers to the importance of sounding postive when writing a business letter.






42. Used either open or mixed punctuation the 'good-bye'






43. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






44. Sincerely -






45. Refers to planning in advance what to write in a business letter.






46. A downfall to email and electronic communication: Addresses must be...






47. Announcing work policies - delegating responsibilities - and reporting results.






48. Recipients name and address






49. Routine request - transmittal - acknowledgement - claim.






50. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.