Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the letterhead and date.






2. Use this rule when responding to emails in anger.






3. Number of spaces between the complimentary closing and the sender's typed name. (#2)






4. Everyday letters that identify what is being sent. (cover letter)






5. Everyday letters that are a part of the normal course of business. (please send a catalog)






6. Number of spaces between the inside address and salutation.






7. The 'hello' after your salutation - use open or mixed punctuation






8. Refers to planning in advance what to write in a business letter.






9. Direct opening - necessary details - and goodwill ending.






10. This part of an email must be descriptive.






11. Attention getting opening statements - factual statements - request - and action.






12. One way to make the reader do as little work as possible (persuasive)






13. When something else is enclosed with the letter anything in addition to the letter






14. Announcing work policies - delegating responsibilities - and reporting results.






15. The very last thing - avoid if at all possible - a short last minute message






16. Usually contains contact information and a final statement of appreciation.






17. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






18. Informs the reader that a copy has been sent to someone else






19. Refers to the importance of sounding postive when writing a business letter.






20. A downfall to email and electronic communication: Addresses must be...






21. Number of spaces between the paragraphs in the body. (#2)






22. The new way to correspond. Formatted similar to a memo.






23. When you are discussing invoice - invoice is a bill






24. Includes company name - address - phone number - and email.






25. Used either open or mixed punctuation the 'good-bye'






26. When writing persuasive letters - you are able to show more...






27. Sincerely -






28. Tells you what the letter is going to be about






29. No punctuation marks are used after the salutation and the complientary close






30. Email and text messaging.






31. Only used when we don't know the recipients name






32. Written communication.






33. Number of spaces between the date and inside address.






34. Recipients name and address






35. The way a letter is handeled






36. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






37. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






38. Title of the person who wrote the letter






39. Everday letters making a claim that something was incorrect. (error in an order)






40. Dear Mr. or Mrs.:






41. Refers to writing a business letter that is reader oriented.


42. Initials of the typist if they are not the author of the letter






43. Routine request - transmittal - acknowledgement - claim.






44. Email messages written discussing one topic.






45. The date the letter is written






46. When writing a bad news letter - always leave an opportunity for future....






47. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






48. An inhouse letter.






49. Colon is placed after the salutation and a comma after the compimentary close






50. One way to make it easier for the reader to say yes to a request. (persuasive)