Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






2. No punctuation marks are used after the salutation and the complientary close






3. The very last thing - avoid if at all possible - a short last minute message






4. Announcing work policies - delegating responsibilities - and reporting results.






5. A downfall to email and electronic communication: Addresses must be...






6. When something else is enclosed with the letter anything in addition to the letter






7. Used either open or mixed punctuation the 'good-bye'






8. Includes company name - address - phone number - and email.






9. Sincerely -






10. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






11. Refers to the importance of sounding postive when writing a business letter.






12. The date the letter is written






13. Tells you what the letter is going to be about






14. Everday letters making a claim that something was incorrect. (error in an order)






15. Email and text messaging.






16. Everyday letters that identify what is being sent. (cover letter)






17. An inhouse letter.






18. Number of spaces between the complimentary closing and the sender's typed name. (#2)






19. Everyday letters that are a part of the normal course of business. (please send a catalog)






20. When writing a bad news letter - always leave an opportunity for future....






21. Recipients name and address






22. All ines begin at the left margin






23. Number of spaces between the letterhead and date.






24. Refers to writing a business letter that is reader oriented.


25. Usually contains contact information and a final statement of appreciation.






26. One way to make the reader do as little work as possible (persuasive)






27. The 'hello' after your salutation - use open or mixed punctuation






28. Routine request - transmittal - acknowledgement - claim.






29. Informs the reader that a copy has been sent to someone else






30. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






31. Refers to planning in advance what to write in a business letter.






32. Email messages written discussing one topic.






33. When writing persuasive letters - you are able to show more...






34. Receiver's Address






35. The new way to correspond. Formatted similar to a memo.






36. Direct opening - necessary details - and goodwill ending.






37. Number of spaces between the paragraphs in the body. (#2)






38. Number of spaces between the date and inside address.






39. Written communication.






40. One way to make it easier for the reader to say yes to a request. (persuasive)






41. Everday letters that acknowledge receipt of something.






42. When you are discussing invoice - invoice is a bill






43. This part of an email must be descriptive.






44. The way a letter is handeled






45. Only used when we don't know the recipients name






46. Initials of the typist if they are not the author of the letter






47. Use this rule when responding to emails in anger.






48. Attention getting opening statements - factual statements - request - and action.






49. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






50. Title of the person who wrote the letter