Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Announcing work policies - delegating responsibilities - and reporting results.






2. Refers to writing a business letter that is reader oriented.


3. Tells you what the letter is going to be about






4. Everyday letters that identify what is being sent. (cover letter)






5. Sincerely -






6. Usually contains contact information and a final statement of appreciation.






7. When something else is enclosed with the letter anything in addition to the letter






8. Email and text messaging.






9. Includes company name - address - phone number - and email.






10. Dear Mr. or Mrs.:






11. An inhouse letter.






12. When writing persuasive letters - you are able to show more...






13. Informs the reader that a copy has been sent to someone else






14. Attention getting opening statements - factual statements - request - and action.






15. Colon is placed after the salutation and a comma after the compimentary close






16. The date the letter is written






17. Refers to planning in advance what to write in a business letter.






18. When writing a bad news letter - always leave an opportunity for future....






19. When you are discussing invoice - invoice is a bill






20. No punctuation marks are used after the salutation and the complientary close






21. One way to make the reader do as little work as possible (persuasive)






22. Refers to the importance of sounding postive when writing a business letter.






23. Everday letters making a claim that something was incorrect. (error in an order)






24. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






25. Number of spaces between the letterhead and date.






26. Number of spaces between the date and inside address.






27. Email messages written discussing one topic.






28. Receiver's Address






29. Number of spaces between the paragraphs in the body. (#2)






30. All ines begin at the left margin






31. Direct opening - necessary details - and goodwill ending.






32. Everyday letters that are a part of the normal course of business. (please send a catalog)






33. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






34. This part of an email must be descriptive.






35. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






36. Title of the person who wrote the letter






37. Only used when we don't know the recipients name






38. The way a letter is handeled






39. Use this rule when responding to emails in anger.






40. Written communication.






41. Recipients name and address






42. Everday letters that acknowledge receipt of something.






43. Routine request - transmittal - acknowledgement - claim.






44. Number of spaces between the complimentary closing and the sender's typed name. (#2)






45. Used either open or mixed punctuation the 'good-bye'






46. The new way to correspond. Formatted similar to a memo.






47. Initials of the typist if they are not the author of the letter






48. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






49. The very last thing - avoid if at all possible - a short last minute message






50. One way to make it easier for the reader to say yes to a request. (persuasive)