Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






2. Number of spaces between the paragraphs in the body. (#2)






3. Attention getting opening statements - factual statements - request - and action.






4. Everyday letters that identify what is being sent. (cover letter)






5. This part of an email must be descriptive.






6. Receiver's Address






7. The new way to correspond. Formatted similar to a memo.






8. Title of the person who wrote the letter






9. When writing a bad news letter - always leave an opportunity for future....






10. All ines begin at the left margin






11. Initials of the typist if they are not the author of the letter






12. Refers to writing a business letter that is reader oriented.


13. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






14. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






15. Routine request - transmittal - acknowledgement - claim.






16. Only used when we don't know the recipients name






17. No punctuation marks are used after the salutation and the complientary close






18. Everday letters making a claim that something was incorrect. (error in an order)






19. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






20. Number of spaces between the complimentary closing and the sender's typed name. (#2)






21. Number of spaces between the letterhead and date.






22. Used either open or mixed punctuation the 'good-bye'






23. Direct opening - necessary details - and goodwill ending.






24. Informs the reader that a copy has been sent to someone else






25. Everday letters that acknowledge receipt of something.






26. Colon is placed after the salutation and a comma after the compimentary close






27. The way a letter is handeled






28. Tells you what the letter is going to be about






29. Recipients name and address






30. Announcing work policies - delegating responsibilities - and reporting results.






31. Number of spaces between the inside address and salutation.






32. Written communication.






33. When something else is enclosed with the letter anything in addition to the letter






34. The date the letter is written






35. The very last thing - avoid if at all possible - a short last minute message






36. Usually contains contact information and a final statement of appreciation.






37. Refers to planning in advance what to write in a business letter.






38. One way to make it easier for the reader to say yes to a request. (persuasive)






39. Use this rule when responding to emails in anger.






40. Email and text messaging.






41. Refers to the importance of sounding postive when writing a business letter.






42. Includes company name - address - phone number - and email.






43. Sincerely -






44. When you are discussing invoice - invoice is a bill






45. A downfall to email and electronic communication: Addresses must be...






46. Dear Mr. or Mrs.:






47. One way to make the reader do as little work as possible (persuasive)






48. The 'hello' after your salutation - use open or mixed punctuation






49. Everyday letters that are a part of the normal course of business. (please send a catalog)






50. An inhouse letter.