Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. One way to make the reader do as little work as possible (persuasive)






2. Number of spaces between the inside address and salutation.






3. The way a letter is handeled






4. This part of an email must be descriptive.






5. Sincerely -






6. Refers to planning in advance what to write in a business letter.






7. Everday letters making a claim that something was incorrect. (error in an order)






8. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






9. The date the letter is written






10. When writing a bad news letter - always leave an opportunity for future....






11. Email and text messaging.






12. Colon is placed after the salutation and a comma after the compimentary close






13. Use this rule when responding to emails in anger.






14. The very last thing - avoid if at all possible - a short last minute message






15. When writing persuasive letters - you are able to show more...






16. A downfall to email and electronic communication: Addresses must be...






17. Number of spaces between the complimentary closing and the sender's typed name. (#2)






18. Dear Mr. or Mrs.:






19. Recipients name and address






20. No punctuation marks are used after the salutation and the complientary close






21. Refers to the importance of sounding postive when writing a business letter.






22. Tells you what the letter is going to be about






23. Informs the reader that a copy has been sent to someone else






24. Title of the person who wrote the letter






25. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






26. Initials of the typist if they are not the author of the letter






27. Everyday letters that identify what is being sent. (cover letter)






28. Number of spaces between the paragraphs in the body. (#2)






29. Direct opening - necessary details - and goodwill ending.






30. Usually contains contact information and a final statement of appreciation.






31. Number of spaces between the date and inside address.






32. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






33. Used either open or mixed punctuation the 'good-bye'






34. Routine request - transmittal - acknowledgement - claim.






35. An inhouse letter.






36. Written communication.






37. Refers to writing a business letter that is reader oriented.


38. Includes company name - address - phone number - and email.






39. Email messages written discussing one topic.






40. Attention getting opening statements - factual statements - request - and action.






41. When you are discussing invoice - invoice is a bill






42. Everday letters that acknowledge receipt of something.






43. Receiver's Address






44. Announcing work policies - delegating responsibilities - and reporting results.






45. All ines begin at the left margin






46. Only used when we don't know the recipients name






47. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






48. Everyday letters that are a part of the normal course of business. (please send a catalog)






49. Number of spaces between the letterhead and date.






50. When something else is enclosed with the letter anything in addition to the letter