Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Only used when we don't know the recipients name






2. Direct opening - necessary details - and goodwill ending.






3. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






4. The date the letter is written






5. Receiver's Address






6. An inhouse letter.






7. Everday letters making a claim that something was incorrect. (error in an order)






8. Informs the reader that a copy has been sent to someone else






9. A downfall to email and electronic communication: Addresses must be...






10. Colon is placed after the salutation and a comma after the compimentary close






11. All ines begin at the left margin






12. This part of an email must be descriptive.






13. Refers to writing a business letter that is reader oriented.


14. Email and text messaging.






15. Written communication.






16. Attention getting opening statements - factual statements - request - and action.






17. Everyday letters that are a part of the normal course of business. (please send a catalog)






18. Email messages written discussing one topic.






19. The very last thing - avoid if at all possible - a short last minute message






20. Recipients name and address






21. One way to make it easier for the reader to say yes to a request. (persuasive)






22. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






23. Everday letters that acknowledge receipt of something.






24. Initials of the typist if they are not the author of the letter






25. Dear Mr. or Mrs.:






26. Usually contains contact information and a final statement of appreciation.






27. Title of the person who wrote the letter






28. Refers to the importance of sounding postive when writing a business letter.






29. When something else is enclosed with the letter anything in addition to the letter






30. When you are discussing invoice - invoice is a bill






31. The 'hello' after your salutation - use open or mixed punctuation






32. Includes company name - address - phone number - and email.






33. Routine request - transmittal - acknowledgement - claim.






34. Number of spaces between the letterhead and date.






35. Used either open or mixed punctuation the 'good-bye'






36. Refers to planning in advance what to write in a business letter.






37. Number of spaces between the paragraphs in the body. (#2)






38. Number of spaces between the date and inside address.






39. Number of spaces between the inside address and salutation.






40. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






41. One way to make the reader do as little work as possible (persuasive)






42. Use this rule when responding to emails in anger.






43. Everyday letters that identify what is being sent. (cover letter)






44. Number of spaces between the complimentary closing and the sender's typed name. (#2)






45. Announcing work policies - delegating responsibilities - and reporting results.






46. When writing persuasive letters - you are able to show more...






47. No punctuation marks are used after the salutation and the complientary close






48. When writing a bad news letter - always leave an opportunity for future....






49. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






50. The way a letter is handeled