Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everyday letters that identify what is being sent. (cover letter)






2. Recipients name and address






3. Number of spaces between the inside address and salutation.






4. Everday letters that acknowledge receipt of something.






5. Written communication.






6. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






7. A downfall to email and electronic communication: Addresses must be...






8. Number of spaces between the complimentary closing and the sender's typed name. (#2)






9. Attention getting opening statements - factual statements - request - and action.






10. Direct opening - necessary details - and goodwill ending.






11. Refers to writing a business letter that is reader oriented.


12. Routine request - transmittal - acknowledgement - claim.






13. Number of spaces between the date and inside address.






14. The date the letter is written






15. Used either open or mixed punctuation the 'good-bye'






16. One way to make it easier for the reader to say yes to a request. (persuasive)






17. One way to make the reader do as little work as possible (persuasive)






18. When something else is enclosed with the letter anything in addition to the letter






19. Everday letters making a claim that something was incorrect. (error in an order)






20. The new way to correspond. Formatted similar to a memo.






21. Number of spaces between the letterhead and date.






22. Initials of the typist if they are not the author of the letter






23. Informs the reader that a copy has been sent to someone else






24. Refers to the importance of sounding postive when writing a business letter.






25. Only used when we don't know the recipients name






26. Announcing work policies - delegating responsibilities - and reporting results.






27. Usually contains contact information and a final statement of appreciation.






28. This part of an email must be descriptive.






29. Tells you what the letter is going to be about






30. Email and text messaging.






31. Includes company name - address - phone number - and email.






32. When you are discussing invoice - invoice is a bill






33. All ines begin at the left margin






34. Dear Mr. or Mrs.:






35. Refers to planning in advance what to write in a business letter.






36. The way a letter is handeled






37. Number of spaces between the paragraphs in the body. (#2)






38. An inhouse letter.






39. Everyday letters that are a part of the normal course of business. (please send a catalog)






40. Receiver's Address






41. When writing a bad news letter - always leave an opportunity for future....






42. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






43. Title of the person who wrote the letter






44. Colon is placed after the salutation and a comma after the compimentary close






45. Sincerely -






46. Email messages written discussing one topic.






47. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






48. No punctuation marks are used after the salutation and the complientary close






49. When writing persuasive letters - you are able to show more...






50. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.