Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everday letters that acknowledge receipt of something.






2. Refers to writing a business letter that is reader oriented.

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3. Everyday letters that identify what is being sent. (cover letter)






4. Announcing work policies - delegating responsibilities - and reporting results.






5. Used either open or mixed punctuation the 'good-bye'






6. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






7. Colon is placed after the salutation and a comma after the compimentary close






8. Includes company name - address - phone number - and email.






9. No punctuation marks are used after the salutation and the complientary close






10. Usually contains contact information and a final statement of appreciation.






11. Number of spaces between the letterhead and date.






12. When writing a bad news letter - always leave an opportunity for future....






13. Written communication.






14. Title of the person who wrote the letter






15. Number of spaces between the complimentary closing and the sender's typed name. (#2)






16. The date the letter is written






17. A downfall to email and electronic communication: Addresses must be...






18. An inhouse letter.






19. Dear Mr. or Mrs.:






20. Number of spaces between the paragraphs in the body. (#2)






21. One way to make it easier for the reader to say yes to a request. (persuasive)






22. Tells you what the letter is going to be about






23. Recipients name and address






24. One way to make the reader do as little work as possible (persuasive)






25. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






26. Use this rule when responding to emails in anger.






27. The very last thing - avoid if at all possible - a short last minute message






28. This part of an email must be descriptive.






29. Refers to the importance of sounding postive when writing a business letter.






30. When something else is enclosed with the letter anything in addition to the letter






31. Routine request - transmittal - acknowledgement - claim.






32. Receiver's Address






33. Informs the reader that a copy has been sent to someone else






34. Initials of the typist if they are not the author of the letter






35. Attention getting opening statements - factual statements - request - and action.






36. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






37. Refers to planning in advance what to write in a business letter.






38. The way a letter is handeled






39. All ines begin at the left margin






40. When you are discussing invoice - invoice is a bill






41. The new way to correspond. Formatted similar to a memo.






42. The 'hello' after your salutation - use open or mixed punctuation






43. Everyday letters that are a part of the normal course of business. (please send a catalog)






44. Only used when we don't know the recipients name






45. Email and text messaging.






46. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






47. Direct opening - necessary details - and goodwill ending.






48. Number of spaces between the date and inside address.






49. Sincerely -






50. Everday letters making a claim that something was incorrect. (error in an order)