Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






2. A downfall to email and electronic communication: Addresses must be...






3. Sincerely -






4. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






5. Email messages written discussing one topic.






6. One way to make it easier for the reader to say yes to a request. (persuasive)






7. Includes company name - address - phone number - and email.






8. Everyday letters that identify what is being sent. (cover letter)






9. Dear Mr. or Mrs.:






10. An inhouse letter.






11. The way a letter is handeled






12. Attention getting opening statements - factual statements - request - and action.






13. Everyday letters that are a part of the normal course of business. (please send a catalog)






14. Colon is placed after the salutation and a comma after the compimentary close






15. When writing a bad news letter - always leave an opportunity for future....






16. Number of spaces between the letterhead and date.






17. The new way to correspond. Formatted similar to a memo.






18. All ines begin at the left margin






19. Refers to writing a business letter that is reader oriented.


20. Initials of the typist if they are not the author of the letter






21. Number of spaces between the paragraphs in the body. (#2)






22. Email and text messaging.






23. Receiver's Address






24. The 'hello' after your salutation - use open or mixed punctuation






25. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






26. Written communication.






27. Only used when we don't know the recipients name






28. When writing persuasive letters - you are able to show more...






29. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






30. Used either open or mixed punctuation the 'good-bye'






31. Use this rule when responding to emails in anger.






32. When something else is enclosed with the letter anything in addition to the letter






33. When you are discussing invoice - invoice is a bill






34. Refers to planning in advance what to write in a business letter.






35. Routine request - transmittal - acknowledgement - claim.






36. Number of spaces between the complimentary closing and the sender's typed name. (#2)






37. Recipients name and address






38. One way to make the reader do as little work as possible (persuasive)






39. Announcing work policies - delegating responsibilities - and reporting results.






40. Refers to the importance of sounding postive when writing a business letter.






41. The date the letter is written






42. Everday letters that acknowledge receipt of something.






43. Everday letters making a claim that something was incorrect. (error in an order)






44. No punctuation marks are used after the salutation and the complientary close






45. Title of the person who wrote the letter






46. Number of spaces between the inside address and salutation.






47. This part of an email must be descriptive.






48. Tells you what the letter is going to be about






49. The very last thing - avoid if at all possible - a short last minute message






50. Direct opening - necessary details - and goodwill ending.