Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to planning in advance what to write in a business letter.






2. Title of the person who wrote the letter






3. Only used when we don't know the recipients name






4. When writing a bad news letter - always leave an opportunity for future....






5. An inhouse letter.






6. A downfall to email and electronic communication: Addresses must be...






7. Sincerely -






8. The 'hello' after your salutation - use open or mixed punctuation






9. Initials of the typist if they are not the author of the letter






10. Number of spaces between the paragraphs in the body. (#2)






11. One way to make the reader do as little work as possible (persuasive)






12. Dear Mr. or Mrs.:






13. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






14. Colon is placed after the salutation and a comma after the compimentary close






15. Refers to the importance of sounding postive when writing a business letter.






16. Everday letters making a claim that something was incorrect. (error in an order)






17. Usually contains contact information and a final statement of appreciation.






18. Informs the reader that a copy has been sent to someone else






19. Use this rule when responding to emails in anger.






20. One way to make it easier for the reader to say yes to a request. (persuasive)






21. The date the letter is written






22. Recipients name and address






23. Email and text messaging.






24. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






25. Written communication.






26. Routine request - transmittal - acknowledgement - claim.






27. The very last thing - avoid if at all possible - a short last minute message






28. Includes company name - address - phone number - and email.






29. Announcing work policies - delegating responsibilities - and reporting results.






30. This part of an email must be descriptive.






31. Everyday letters that identify what is being sent. (cover letter)






32. Everday letters that acknowledge receipt of something.






33. When you are discussing invoice - invoice is a bill






34. Direct opening - necessary details - and goodwill ending.






35. The new way to correspond. Formatted similar to a memo.






36. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






37. Number of spaces between the inside address and salutation.






38. Tells you what the letter is going to be about






39. Number of spaces between the complimentary closing and the sender's typed name. (#2)






40. Everyday letters that are a part of the normal course of business. (please send a catalog)






41. Attention getting opening statements - factual statements - request - and action.






42. Email messages written discussing one topic.






43. When writing persuasive letters - you are able to show more...






44. All ines begin at the left margin






45. Receiver's Address






46. Number of spaces between the letterhead and date.






47. Number of spaces between the date and inside address.






48. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






49. The way a letter is handeled






50. Used either open or mixed punctuation the 'good-bye'