Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. One way to make the reader do as little work as possible (persuasive)






2. When writing a bad news letter - always leave an opportunity for future....






3. Dear Mr. or Mrs.:






4. One way to make it easier for the reader to say yes to a request. (persuasive)






5. When you are discussing invoice - invoice is a bill






6. Refers to planning in advance what to write in a business letter.






7. When something else is enclosed with the letter anything in addition to the letter






8. Number of spaces between the paragraphs in the body. (#2)






9. Direct opening - necessary details - and goodwill ending.






10. All ines begin at the left margin






11. Includes company name - address - phone number - and email.






12. Number of spaces between the inside address and salutation.






13. Written communication.






14. Refers to the importance of sounding postive when writing a business letter.






15. Everday letters that acknowledge receipt of something.






16. Title of the person who wrote the letter






17. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






18. Only used when we don't know the recipients name






19. Initials of the typist if they are not the author of the letter






20. Used either open or mixed punctuation the 'good-bye'






21. Email and text messaging.






22. Recipients name and address






23. The date the letter is written






24. Colon is placed after the salutation and a comma after the compimentary close






25. Refers to writing a business letter that is reader oriented.

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26. An inhouse letter.






27. Number of spaces between the date and inside address.






28. The 'hello' after your salutation - use open or mixed punctuation






29. Number of spaces between the letterhead and date.






30. Everyday letters that identify what is being sent. (cover letter)






31. Receiver's Address






32. The very last thing - avoid if at all possible - a short last minute message






33. Tells you what the letter is going to be about






34. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






35. Announcing work policies - delegating responsibilities - and reporting results.






36. A downfall to email and electronic communication: Addresses must be...






37. When writing persuasive letters - you are able to show more...






38. No punctuation marks are used after the salutation and the complientary close






39. Everday letters making a claim that something was incorrect. (error in an order)






40. Attention getting opening statements - factual statements - request - and action.






41. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






42. Number of spaces between the complimentary closing and the sender's typed name. (#2)






43. Usually contains contact information and a final statement of appreciation.






44. Sincerely -






45. The new way to correspond. Formatted similar to a memo.






46. Routine request - transmittal - acknowledgement - claim.






47. This part of an email must be descriptive.






48. Use this rule when responding to emails in anger.






49. Email messages written discussing one topic.






50. The way a letter is handeled