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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Colon is placed after the salutation and a comma after the compimentary close
Include an Envelope
open punctuation
modified block
mixed punctuation
2. One way to make it easier for the reader to say yes to a request. (persuasive)
Body of a Persuasive Letter
address
Give Options
block format
3. Refers to the importance of sounding postive when writing a business letter.
Include an Envelope
address
Outlook
complimentary close
4. No punctuation marks are used after the salutation and the complientary close
Letterhead
open punctuation
complimentary close
authors title
5. Usually contains contact information and a final statement of appreciation.
block format
complimentary close
Goodwill Ending
Types of Everyday Letters
6. The very last thing - avoid if at all possible - a short last minute message
post script
Routine Request
Uses for Memos
block format
7. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
1 (#2)
modified block
3
enclosures
8. Dear Mr. or Mrs.:
address
Salutation
Body of a Persuasive Letter
Goodwill Ending
9. A downfall to email and electronic communication: Addresses must be...
Single Subject Emails
Precise
Give Options
modified block
10. When something else is enclosed with the letter anything in addition to the letter
enclosures
complimentary close
post script
salutation
11. Email and text messaging.
Organization
Electronic Communication
Claim
mixed punctuation
12. Recipients name and address
subject
Electronic Communication
address
Claim
13. Number of spaces between the complimentary closing and the sender's typed name. (#2)
enclosures
1
3-4 (#2)
post script
14. Number of spaces between the letterhead and date.
mailing notation
3
Claim
Correspondence
15. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
Body of an Everyday Letter
body
Outlook
mailing notation
16. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Tone
complimentary close
1
mixed punctuation
17. Number of spaces between the paragraphs in the body. (#2)
Types of Everyday Letters
1 (#2)
Precise
Claim
18. Title of the person who wrote the letter
authors title
Include an Envelope
subject
salutation
19. Refers to writing a business letter that is reader oriented.
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183
20. An inhouse letter.
Types of Everyday Letters
reference initials
Memorandum
block format
21. Announcing work policies - delegating responsibilities - and reporting results.
Acknowledgement
1
Uses for Memos
address
22. Everday letters that acknowledge receipt of something.
mailing notation
Body of a Persuasive Letter
Acknowledgement
1
23. When writing persuasive letters - you are able to show more...
RE:
Uses for Memos
salutation
Personality
24. Written communication.
Transmittal
ATTN:
Body of a Bad News Letter
Correspondence
25. Refers to planning in advance what to write in a business letter.
Business
3
Give Options
Organization
26. This part of an email must be descriptive.
post script
Electronic Communication
Organization
Subject
27. Everyday letters that are a part of the normal course of business. (please send a catalog)
Salutation
open punctuation
Routine Request
Acknowledgement
28. All ines begin at the left margin
block format
Uses for Memos
Salutation
Memorandum
29. The way a letter is handeled
Outlook
mailing notation
reference initials
24 Hour Rule
30. Number of spaces between the date and inside address.
body
3-4
3-4 (#2)
Electronic Communication
31. Attention getting opening statements - factual statements - request - and action.
authors title
Subject
Body of a Persuasive Letter
post script
32. Includes company name - address - phone number - and email.
address
Acknowledgement
Letterhead
Body of an Everyday Letter
33. Direct opening - necessary details - and goodwill ending.
Body of an Everyday Letter
Transmittal
Letterhead
salutation
34. Initials of the typist if they are not the author of the letter
Routine Request
Body of an Everyday Letter
reference initials
modified block
35. Used either open or mixed punctuation the 'good-bye'
complimentary close
RE:
The 'You' Approach
post script
36. Only used when we don't know the recipients name
Salutation
ATTN:
3-4 (#2)
3-4
37. Routine request - transmittal - acknowledgement - claim.
Claim
block format
Organization
Types of Everyday Letters
38. The new way to correspond. Formatted similar to a memo.
Inside Address
Routine Request
authors title
Email
39. Use this rule when responding to emails in anger.
24 Hour Rule
subject
date
Correspondence
40. When you are discussing invoice - invoice is a bill
RE:
complimentary close
Body of a Persuasive Letter
Single Subject Emails
41. When writing a bad news letter - always leave an opportunity for future....
Body of an Everyday Letter
Business
Inside Address
mailing notation
42. Number of spaces between the inside address and salutation.
Body of a Bad News Letter
1
Personality
address
43. One way to make the reader do as little work as possible (persuasive)
Include an Envelope
post script
complimentary close
3-4
44. The 'hello' after your salutation - use open or mixed punctuation
3-4 (#2)
date
salutation
modified block
45. Email messages written discussing one topic.
Types of Everyday Letters
RE:
Single Subject Emails
Salutation
46. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Electronic Communication
Organization
Body of a Bad News Letter
mixed punctuation
47. Informs the reader that a copy has been sent to someone else
date
courtesy copy
Organization
1
48. The date the letter is written
3-4
Business
date
modified block
49. Tells you what the letter is going to be about
subject
Inside Address
post script
Include an Envelope
50. Everyday letters that identify what is being sent. (cover letter)
Transmittal
RE:
modified block
Organization