Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. One way to make it easier for the reader to say yes to a request. (persuasive)






2. A downfall to email and electronic communication: Addresses must be...






3. Direct opening - necessary details - and goodwill ending.






4. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






5. When writing persuasive letters - you are able to show more...






6. Routine request - transmittal - acknowledgement - claim.






7. When you are discussing invoice - invoice is a bill






8. Refers to the importance of sounding postive when writing a business letter.






9. Everday letters making a claim that something was incorrect. (error in an order)






10. Initials of the typist if they are not the author of the letter






11. Informs the reader that a copy has been sent to someone else






12. Email messages written discussing one topic.






13. The new way to correspond. Formatted similar to a memo.






14. Dear Mr. or Mrs.:






15. No punctuation marks are used after the salutation and the complientary close






16. Number of spaces between the complimentary closing and the sender's typed name. (#2)






17. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






18. Number of spaces between the letterhead and date.






19. An inhouse letter.






20. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






21. The way a letter is handeled






22. Everyday letters that are a part of the normal course of business. (please send a catalog)






23. Refers to planning in advance what to write in a business letter.






24. Only used when we don't know the recipients name






25. Number of spaces between the inside address and salutation.






26. The 'hello' after your salutation - use open or mixed punctuation






27. Announcing work policies - delegating responsibilities - and reporting results.






28. The very last thing - avoid if at all possible - a short last minute message






29. Colon is placed after the salutation and a comma after the compimentary close






30. Number of spaces between the date and inside address.






31. Receiver's Address






32. Use this rule when responding to emails in anger.






33. The date the letter is written






34. Recipients name and address






35. Refers to writing a business letter that is reader oriented.


36. This part of an email must be descriptive.






37. When something else is enclosed with the letter anything in addition to the letter






38. Includes company name - address - phone number - and email.






39. Attention getting opening statements - factual statements - request - and action.






40. Number of spaces between the paragraphs in the body. (#2)






41. All ines begin at the left margin






42. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






43. One way to make the reader do as little work as possible (persuasive)






44. Everyday letters that identify what is being sent. (cover letter)






45. Usually contains contact information and a final statement of appreciation.






46. When writing a bad news letter - always leave an opportunity for future....






47. Title of the person who wrote the letter






48. Email and text messaging.






49. Everday letters that acknowledge receipt of something.






50. Written communication.