Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Announcing work policies - delegating responsibilities - and reporting results.






2. Includes company name - address - phone number - and email.






3. When you are discussing invoice - invoice is a bill






4. An inhouse letter.






5. Recipients name and address






6. Used either open or mixed punctuation the 'good-bye'






7. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






8. This part of an email must be descriptive.






9. Routine request - transmittal - acknowledgement - claim.






10. Attention getting opening statements - factual statements - request - and action.






11. Use this rule when responding to emails in anger.






12. Written communication.






13. Only used when we don't know the recipients name






14. All ines begin at the left margin






15. A downfall to email and electronic communication: Addresses must be...






16. One way to make it easier for the reader to say yes to a request. (persuasive)






17. When writing a bad news letter - always leave an opportunity for future....






18. The very last thing - avoid if at all possible - a short last minute message






19. The way a letter is handeled






20. Number of spaces between the paragraphs in the body. (#2)






21. Dear Mr. or Mrs.:






22. Direct opening - necessary details - and goodwill ending.






23. Number of spaces between the inside address and salutation.






24. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






25. Everyday letters that identify what is being sent. (cover letter)






26. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






27. Sincerely -






28. Email and text messaging.






29. Number of spaces between the date and inside address.






30. Colon is placed after the salutation and a comma after the compimentary close






31. The date the letter is written






32. Refers to the importance of sounding postive when writing a business letter.






33. When something else is enclosed with the letter anything in addition to the letter






34. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






35. Usually contains contact information and a final statement of appreciation.






36. Number of spaces between the complimentary closing and the sender's typed name. (#2)






37. Everday letters making a claim that something was incorrect. (error in an order)






38. No punctuation marks are used after the salutation and the complientary close






39. Refers to planning in advance what to write in a business letter.






40. Title of the person who wrote the letter






41. Number of spaces between the letterhead and date.






42. Initials of the typist if they are not the author of the letter






43. Receiver's Address






44. Everday letters that acknowledge receipt of something.






45. Tells you what the letter is going to be about






46. One way to make the reader do as little work as possible (persuasive)






47. The new way to correspond. Formatted similar to a memo.






48. Informs the reader that a copy has been sent to someone else






49. Everyday letters that are a part of the normal course of business. (please send a catalog)






50. When writing persuasive letters - you are able to show more...