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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used either open or mixed punctuation the 'good-bye'
3
complimentary close
Body of a Persuasive Letter
Routine Request
2. Dear Mr. or Mrs.:
Business
Salutation
1 (#2)
Body of an Everyday Letter
3. Only used when we don't know the recipients name
3-4
Inside Address
Body of an Everyday Letter
ATTN:
4. A downfall to email and electronic communication: Addresses must be...
Precise
mixed punctuation
Outlook
Claim
5. This part of an email must be descriptive.
Include an Envelope
Outlook
post script
Subject
6. Refers to planning in advance what to write in a business letter.
Types of Everyday Letters
Personality
Organization
Business
7. Email and text messaging.
Correspondence
Tone
Electronic Communication
Salutation
8. No punctuation marks are used after the salutation and the complientary close
Single Subject Emails
open punctuation
courtesy copy
Business
9. Email messages written discussing one topic.
Single Subject Emails
Memorandum
Subject
complimentary close
10. One way to make it easier for the reader to say yes to a request. (persuasive)
Give Options
Types of Everyday Letters
RE:
Complimentary Closing
11. An inhouse letter.
date
modified block
Body of a Bad News Letter
Memorandum
12. Number of spaces between the inside address and salutation.
Electronic Communication
1
Outlook
Body of a Persuasive Letter
13. Refers to the importance of sounding postive when writing a business letter.
Subject
Give Options
enclosures
Outlook
14. One way to make the reader do as little work as possible (persuasive)
Salutation
body
Include an Envelope
1 (#2)
15. Receiver's Address
mixed punctuation
3-4 (#2)
Inside Address
RE:
16. Number of spaces between the complimentary closing and the sender's typed name. (#2)
Body of a Bad News Letter
Precise
3-4 (#2)
Memorandum
17. Routine request - transmittal - acknowledgement - claim.
Give Options
Include an Envelope
Types of Everyday Letters
Memorandum
18. Attention getting opening statements - factual statements - request - and action.
Claim
Body of a Persuasive Letter
Uses for Memos
Body of a Bad News Letter
19. Includes company name - address - phone number - and email.
reference initials
Correspondence
Letterhead
address
20. Title of the person who wrote the letter
modified block
Inside Address
Precise
authors title
21. When something else is enclosed with the letter anything in addition to the letter
Organization
enclosures
Acknowledgement
Correspondence
22. Everday letters that acknowledge receipt of something.
Acknowledgement
Subject
Types of Everyday Letters
Routine Request
23. Number of spaces between the date and inside address.
The 'You' Approach
Letterhead
3-4
Acknowledgement
24. Initials of the typist if they are not the author of the letter
post script
Business
date
reference initials
25. The very last thing - avoid if at all possible - a short last minute message
ATTN:
Correspondence
Goodwill Ending
post script
26. When you are discussing invoice - invoice is a bill
Outlook
modified block
RE:
salutation
27. Everday letters making a claim that something was incorrect. (error in an order)
Precise
Claim
Body of a Persuasive Letter
block format
28. Use this rule when responding to emails in anger.
24 Hour Rule
salutation
Email
open punctuation
29. Usually contains contact information and a final statement of appreciation.
The 'You' Approach
RE:
block format
Goodwill Ending
30. Informs the reader that a copy has been sent to someone else
Acknowledgement
24 Hour Rule
The 'You' Approach
courtesy copy
31. Everyday letters that identify what is being sent. (cover letter)
mailing notation
24 Hour Rule
Transmittal
body
32. When writing persuasive letters - you are able to show more...
3-4
24 Hour Rule
Personality
Goodwill Ending
33. The 'hello' after your salutation - use open or mixed punctuation
Letterhead
salutation
Memorandum
1 (#2)
34. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
block format
Body of a Bad News Letter
Outlook
complimentary close
35. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
address
Memorandum
body
3-4
36. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
Complimentary Closing
modified block
Email
Letterhead
37. Tells you what the letter is going to be about
Outlook
Electronic Communication
subject
Body of a Persuasive Letter
38. Number of spaces between the letterhead and date.
3
Letterhead
Inside Address
1
39. Sincerely -
block format
Complimentary Closing
courtesy copy
Uses for Memos
40. Announcing work policies - delegating responsibilities - and reporting results.
3
Transmittal
enclosures
Uses for Memos
41. Everyday letters that are a part of the normal course of business. (please send a catalog)
3-4
Routine Request
date
post script
42. When writing a bad news letter - always leave an opportunity for future....
Business
Claim
mailing notation
Routine Request
43. Refers to writing a business letter that is reader oriented.
44. Number of spaces between the paragraphs in the body. (#2)
modified block
block format
1 (#2)
24 Hour Rule
45. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Include an Envelope
Tone
Memorandum
address
46. Written communication.
Types of Everyday Letters
subject
1 (#2)
Correspondence
47. The way a letter is handeled
1 (#2)
3
mailing notation
body
48. Colon is placed after the salutation and a comma after the compimentary close
3-4 (#2)
mixed punctuation
date
Claim
49. The date the letter is written
date
Transmittal
Give Options
subject
50. Direct opening - necessary details - and goodwill ending.
mailing notation
RE:
24 Hour Rule
Body of an Everyday Letter