Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All ines begin at the left margin






2. Only used when we don't know the recipients name






3. The way a letter is handeled






4. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






5. Everday letters that acknowledge receipt of something.






6. Used either open or mixed punctuation the 'good-bye'






7. Number of spaces between the paragraphs in the body. (#2)






8. Colon is placed after the salutation and a comma after the compimentary close






9. This part of an email must be descriptive.






10. The new way to correspond. Formatted similar to a memo.






11. Direct opening - necessary details - and goodwill ending.






12. Sincerely -






13. No punctuation marks are used after the salutation and the complientary close






14. Receiver's Address






15. Written communication.






16. A downfall to email and electronic communication: Addresses must be...






17. Everyday letters that are a part of the normal course of business. (please send a catalog)






18. Includes company name - address - phone number - and email.






19. Refers to the importance of sounding postive when writing a business letter.






20. Use this rule when responding to emails in anger.






21. Informs the reader that a copy has been sent to someone else






22. Tells you what the letter is going to be about






23. One way to make it easier for the reader to say yes to a request. (persuasive)






24. The 'hello' after your salutation - use open or mixed punctuation






25. Recipients name and address






26. When you are discussing invoice - invoice is a bill






27. Email messages written discussing one topic.






28. Number of spaces between the complimentary closing and the sender's typed name. (#2)






29. Title of the person who wrote the letter






30. Dear Mr. or Mrs.:






31. When writing persuasive letters - you are able to show more...






32. Refers to planning in advance what to write in a business letter.






33. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






34. One way to make the reader do as little work as possible (persuasive)






35. Attention getting opening statements - factual statements - request - and action.






36. Initials of the typist if they are not the author of the letter






37. When something else is enclosed with the letter anything in addition to the letter






38. Routine request - transmittal - acknowledgement - claim.






39. Refers to writing a business letter that is reader oriented.

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40. Everday letters making a claim that something was incorrect. (error in an order)






41. Number of spaces between the letterhead and date.






42. Announcing work policies - delegating responsibilities - and reporting results.






43. When writing a bad news letter - always leave an opportunity for future....






44. Everyday letters that identify what is being sent. (cover letter)






45. Usually contains contact information and a final statement of appreciation.






46. Number of spaces between the date and inside address.






47. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






48. The date the letter is written






49. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






50. Number of spaces between the inside address and salutation.