Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Informs the reader that a copy has been sent to someone else






2. Attention getting opening statements - factual statements - request - and action.






3. Recipients name and address






4. Title of the person who wrote the letter






5. The date the letter is written






6. An inhouse letter.






7. Initials of the typist if they are not the author of the letter






8. When writing a bad news letter - always leave an opportunity for future....






9. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






10. Announcing work policies - delegating responsibilities - and reporting results.






11. Usually contains contact information and a final statement of appreciation.






12. Number of spaces between the paragraphs in the body. (#2)






13. Refers to writing a business letter that is reader oriented.


14. When something else is enclosed with the letter anything in addition to the letter






15. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






16. One way to make the reader do as little work as possible (persuasive)






17. Written communication.






18. The very last thing - avoid if at all possible - a short last minute message






19. Number of spaces between the date and inside address.






20. Used either open or mixed punctuation the 'good-bye'






21. Everyday letters that identify what is being sent. (cover letter)






22. One way to make it easier for the reader to say yes to a request. (persuasive)






23. Everday letters that acknowledge receipt of something.






24. Includes company name - address - phone number - and email.






25. This part of an email must be descriptive.






26. Routine request - transmittal - acknowledgement - claim.






27. When you are discussing invoice - invoice is a bill






28. The way a letter is handeled






29. The new way to correspond. Formatted similar to a memo.






30. Only used when we don't know the recipients name






31. Colon is placed after the salutation and a comma after the compimentary close






32. No punctuation marks are used after the salutation and the complientary close






33. Number of spaces between the inside address and salutation.






34. Tells you what the letter is going to be about






35. The 'hello' after your salutation - use open or mixed punctuation






36. Direct opening - necessary details - and goodwill ending.






37. Number of spaces between the letterhead and date.






38. All ines begin at the left margin






39. Refers to the importance of sounding postive when writing a business letter.






40. A downfall to email and electronic communication: Addresses must be...






41. Refers to planning in advance what to write in a business letter.






42. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






43. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






44. Receiver's Address






45. Use this rule when responding to emails in anger.






46. Number of spaces between the complimentary closing and the sender's typed name. (#2)






47. Email messages written discussing one topic.






48. Email and text messaging.






49. Dear Mr. or Mrs.:






50. Everyday letters that are a part of the normal course of business. (please send a catalog)