Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Title of the person who wrote the letter






2. Everday letters making a claim that something was incorrect. (error in an order)






3. A downfall to email and electronic communication: Addresses must be...






4. An inhouse letter.






5. Informs the reader that a copy has been sent to someone else






6. The date the letter is written






7. Attention getting opening statements - factual statements - request - and action.






8. Used either open or mixed punctuation the 'good-bye'






9. Number of spaces between the inside address and salutation.






10. Announcing work policies - delegating responsibilities - and reporting results.






11. Number of spaces between the letterhead and date.






12. Recipients name and address






13. Sincerely -






14. Direct opening - necessary details - and goodwill ending.






15. Email and text messaging.






16. Use this rule when responding to emails in anger.






17. No punctuation marks are used after the salutation and the complientary close






18. One way to make it easier for the reader to say yes to a request. (persuasive)






19. Tells you what the letter is going to be about






20. Everyday letters that are a part of the normal course of business. (please send a catalog)






21. The new way to correspond. Formatted similar to a memo.






22. Routine request - transmittal - acknowledgement - claim.






23. Only used when we don't know the recipients name






24. This part of an email must be descriptive.






25. One way to make the reader do as little work as possible (persuasive)






26. Number of spaces between the date and inside address.






27. Number of spaces between the complimentary closing and the sender's typed name. (#2)






28. Colon is placed after the salutation and a comma after the compimentary close






29. The way a letter is handeled






30. The very last thing - avoid if at all possible - a short last minute message






31. When writing persuasive letters - you are able to show more...






32. Usually contains contact information and a final statement of appreciation.






33. When writing a bad news letter - always leave an opportunity for future....






34. Refers to planning in advance what to write in a business letter.






35. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






36. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






37. Email messages written discussing one topic.






38. All ines begin at the left margin






39. Initials of the typist if they are not the author of the letter






40. Includes company name - address - phone number - and email.






41. When you are discussing invoice - invoice is a bill






42. Refers to the importance of sounding postive when writing a business letter.






43. Everyday letters that identify what is being sent. (cover letter)






44. Refers to writing a business letter that is reader oriented.


45. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






46. When something else is enclosed with the letter anything in addition to the letter






47. Everday letters that acknowledge receipt of something.






48. Receiver's Address






49. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






50. Written communication.