Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used either open or mixed punctuation the 'good-bye'






2. Everday letters making a claim that something was incorrect. (error in an order)






3. Receiver's Address






4. One way to make the reader do as little work as possible (persuasive)






5. Tells you what the letter is going to be about






6. Number of spaces between the complimentary closing and the sender's typed name. (#2)






7. Everyday letters that identify what is being sent. (cover letter)






8. The way a letter is handeled






9. The very last thing - avoid if at all possible - a short last minute message






10. Refers to the importance of sounding postive when writing a business letter.






11. Use this rule when responding to emails in anger.






12. Announcing work policies - delegating responsibilities - and reporting results.






13. Everyday letters that are a part of the normal course of business. (please send a catalog)






14. Colon is placed after the salutation and a comma after the compimentary close






15. Email and text messaging.






16. Initials of the typist if they are not the author of the letter






17. The date the letter is written






18. Recipients name and address






19. Number of spaces between the letterhead and date.






20. Title of the person who wrote the letter






21. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






22. Dear Mr. or Mrs.:






23. Sincerely -






24. When something else is enclosed with the letter anything in addition to the letter






25. Routine request - transmittal - acknowledgement - claim.






26. Informs the reader that a copy has been sent to someone else






27. Attention getting opening statements - factual statements - request - and action.






28. One way to make it easier for the reader to say yes to a request. (persuasive)






29. When writing persuasive letters - you are able to show more...






30. Direct opening - necessary details - and goodwill ending.






31. Number of spaces between the date and inside address.






32. An inhouse letter.






33. Refers to planning in advance what to write in a business letter.






34. Written communication.






35. The new way to correspond. Formatted similar to a memo.






36. No punctuation marks are used after the salutation and the complientary close






37. Number of spaces between the paragraphs in the body. (#2)






38. This part of an email must be descriptive.






39. When you are discussing invoice - invoice is a bill






40. When writing a bad news letter - always leave an opportunity for future....






41. Usually contains contact information and a final statement of appreciation.






42. Only used when we don't know the recipients name






43. A downfall to email and electronic communication: Addresses must be...






44. All ines begin at the left margin






45. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






46. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






47. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






48. Everday letters that acknowledge receipt of something.






49. Refers to writing a business letter that is reader oriented.


50. The 'hello' after your salutation - use open or mixed punctuation