Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to planning in advance what to write in a business letter.






2. The date the letter is written






3. Everday letters making a claim that something was incorrect. (error in an order)






4. Usually contains contact information and a final statement of appreciation.






5. Announcing work policies - delegating responsibilities - and reporting results.






6. When you are discussing invoice - invoice is a bill






7. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






8. One way to make it easier for the reader to say yes to a request. (persuasive)






9. Includes company name - address - phone number - and email.






10. An inhouse letter.






11. Dear Mr. or Mrs.:






12. This part of an email must be descriptive.






13. Written communication.






14. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






15. No punctuation marks are used after the salutation and the complientary close






16. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






17. All ines begin at the left margin






18. Routine request - transmittal - acknowledgement - claim.






19. Sincerely -






20. Number of spaces between the paragraphs in the body. (#2)






21. Everday letters that acknowledge receipt of something.






22. Title of the person who wrote the letter






23. Direct opening - necessary details - and goodwill ending.






24. Used either open or mixed punctuation the 'good-bye'






25. When writing persuasive letters - you are able to show more...






26. One way to make the reader do as little work as possible (persuasive)






27. Email messages written discussing one topic.






28. Initials of the typist if they are not the author of the letter






29. Receiver's Address






30. Colon is placed after the salutation and a comma after the compimentary close






31. Refers to writing a business letter that is reader oriented.


32. Email and text messaging.






33. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






34. Only used when we don't know the recipients name






35. A downfall to email and electronic communication: Addresses must be...






36. Attention getting opening statements - factual statements - request - and action.






37. Refers to the importance of sounding postive when writing a business letter.






38. The way a letter is handeled






39. When something else is enclosed with the letter anything in addition to the letter






40. Tells you what the letter is going to be about






41. The 'hello' after your salutation - use open or mixed punctuation






42. The very last thing - avoid if at all possible - a short last minute message






43. Informs the reader that a copy has been sent to someone else






44. Number of spaces between the letterhead and date.






45. Everyday letters that are a part of the normal course of business. (please send a catalog)






46. Recipients name and address






47. Use this rule when responding to emails in anger.






48. Number of spaces between the date and inside address.






49. Number of spaces between the complimentary closing and the sender's typed name. (#2)






50. The new way to correspond. Formatted similar to a memo.