Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everyday letters that are a part of the normal course of business. (please send a catalog)






2. When you are discussing invoice - invoice is a bill






3. Number of spaces between the letterhead and date.






4. When writing persuasive letters - you are able to show more...






5. Refers to the importance of sounding postive when writing a business letter.






6. Everyday letters that identify what is being sent. (cover letter)






7. The 'hello' after your salutation - use open or mixed punctuation






8. One way to make the reader do as little work as possible (persuasive)






9. Recipients name and address






10. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






11. The new way to correspond. Formatted similar to a memo.






12. Routine request - transmittal - acknowledgement - claim.






13. Written communication.






14. Includes company name - address - phone number - and email.






15. Sincerely -






16. Attention getting opening statements - factual statements - request - and action.






17. Informs the reader that a copy has been sent to someone else






18. Use this rule when responding to emails in anger.






19. Everday letters making a claim that something was incorrect. (error in an order)






20. Number of spaces between the date and inside address.






21. No punctuation marks are used after the salutation and the complientary close






22. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






23. Colon is placed after the salutation and a comma after the compimentary close






24. Refers to writing a business letter that is reader oriented.

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25. Tells you what the letter is going to be about






26. Email and text messaging.






27. Initials of the typist if they are not the author of the letter






28. Everday letters that acknowledge receipt of something.






29. The very last thing - avoid if at all possible - a short last minute message






30. Usually contains contact information and a final statement of appreciation.






31. An inhouse letter.






32. Announcing work policies - delegating responsibilities - and reporting results.






33. Number of spaces between the paragraphs in the body. (#2)






34. This part of an email must be descriptive.






35. When writing a bad news letter - always leave an opportunity for future....






36. Receiver's Address






37. The way a letter is handeled






38. One way to make it easier for the reader to say yes to a request. (persuasive)






39. Dear Mr. or Mrs.:






40. Only used when we don't know the recipients name






41. Number of spaces between the inside address and salutation.






42. The date the letter is written






43. Refers to planning in advance what to write in a business letter.






44. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






45. Title of the person who wrote the letter






46. All ines begin at the left margin






47. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






48. Email messages written discussing one topic.






49. Used either open or mixed punctuation the 'good-bye'






50. Direct opening - necessary details - and goodwill ending.