Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everyday letters that identify what is being sent. (cover letter)






2. Number of spaces between the date and inside address.






3. Receiver's Address






4. Used either open or mixed punctuation the 'good-bye'






5. Includes company name - address - phone number - and email.






6. Refers to planning in advance what to write in a business letter.






7. One way to make the reader do as little work as possible (persuasive)






8. All ines begin at the left margin






9. Recipients name and address






10. The very last thing - avoid if at all possible - a short last minute message






11. Everday letters making a claim that something was incorrect. (error in an order)






12. Only used when we don't know the recipients name






13. No punctuation marks are used after the salutation and the complientary close






14. Colon is placed after the salutation and a comma after the compimentary close






15. When something else is enclosed with the letter anything in addition to the letter






16. Number of spaces between the letterhead and date.






17. Direct opening - necessary details - and goodwill ending.






18. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






19. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






20. When writing persuasive letters - you are able to show more...






21. Informs the reader that a copy has been sent to someone else






22. Written communication.






23. One way to make it easier for the reader to say yes to a request. (persuasive)






24. When writing a bad news letter - always leave an opportunity for future....






25. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






26. Email and text messaging.






27. Refers to writing a business letter that is reader oriented.


28. Dear Mr. or Mrs.:






29. Sincerely -






30. Announcing work policies - delegating responsibilities - and reporting results.






31. Refers to the importance of sounding postive when writing a business letter.






32. Everyday letters that are a part of the normal course of business. (please send a catalog)






33. Number of spaces between the paragraphs in the body. (#2)






34. The 'hello' after your salutation - use open or mixed punctuation






35. This part of an email must be descriptive.






36. Initials of the typist if they are not the author of the letter






37. Number of spaces between the complimentary closing and the sender's typed name. (#2)






38. The date the letter is written






39. Email messages written discussing one topic.






40. Title of the person who wrote the letter






41. Tells you what the letter is going to be about






42. An inhouse letter.






43. Routine request - transmittal - acknowledgement - claim.






44. The way a letter is handeled






45. Everday letters that acknowledge receipt of something.






46. A downfall to email and electronic communication: Addresses must be...






47. Use this rule when responding to emails in anger.






48. Usually contains contact information and a final statement of appreciation.






49. The new way to correspond. Formatted similar to a memo.






50. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about