Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. This part of an email must be descriptive.






2. Usually contains contact information and a final statement of appreciation.






3. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






4. Email and text messaging.






5. One way to make it easier for the reader to say yes to a request. (persuasive)






6. Dear Mr. or Mrs.:






7. All ines begin at the left margin






8. Written communication.






9. One way to make the reader do as little work as possible (persuasive)






10. Number of spaces between the inside address and salutation.






11. When you are discussing invoice - invoice is a bill






12. Refers to writing a business letter that is reader oriented.

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13. Direct opening - necessary details - and goodwill ending.






14. The 'hello' after your salutation - use open or mixed punctuation






15. Everyday letters that are a part of the normal course of business. (please send a catalog)






16. Only used when we don't know the recipients name






17. Colon is placed after the salutation and a comma after the compimentary close






18. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






19. Everday letters making a claim that something was incorrect. (error in an order)






20. Announcing work policies - delegating responsibilities - and reporting results.






21. Number of spaces between the letterhead and date.






22. Recipients name and address






23. When writing persuasive letters - you are able to show more...






24. When something else is enclosed with the letter anything in addition to the letter






25. Number of spaces between the date and inside address.






26. Routine request - transmittal - acknowledgement - claim.






27. Number of spaces between the paragraphs in the body. (#2)






28. When writing a bad news letter - always leave an opportunity for future....






29. Title of the person who wrote the letter






30. Everyday letters that identify what is being sent. (cover letter)






31. Tells you what the letter is going to be about






32. Sincerely -






33. The very last thing - avoid if at all possible - a short last minute message






34. Includes company name - address - phone number - and email.






35. The way a letter is handeled






36. Used either open or mixed punctuation the 'good-bye'






37. Refers to planning in advance what to write in a business letter.






38. An inhouse letter.






39. Email messages written discussing one topic.






40. Informs the reader that a copy has been sent to someone else






41. Receiver's Address






42. Everday letters that acknowledge receipt of something.






43. Initials of the typist if they are not the author of the letter






44. Attention getting opening statements - factual statements - request - and action.






45. Refers to the importance of sounding postive when writing a business letter.






46. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






47. The new way to correspond. Formatted similar to a memo.






48. Use this rule when responding to emails in anger.






49. No punctuation marks are used after the salutation and the complientary close






50. The date the letter is written