Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When writing persuasive letters - you are able to show more...






2. Receiver's Address






3. Includes company name - address - phone number - and email.






4. Number of spaces between the paragraphs in the body. (#2)






5. Everyday letters that identify what is being sent. (cover letter)






6. When writing a bad news letter - always leave an opportunity for future....






7. Informs the reader that a copy has been sent to someone else






8. The date the letter is written






9. Colon is placed after the salutation and a comma after the compimentary close






10. One way to make it easier for the reader to say yes to a request. (persuasive)






11. The 'hello' after your salutation - use open or mixed punctuation






12. Direct opening - necessary details - and goodwill ending.






13. Tells you what the letter is going to be about






14. Used either open or mixed punctuation the 'good-bye'






15. Announcing work policies - delegating responsibilities - and reporting results.






16. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






17. When you are discussing invoice - invoice is a bill






18. Only used when we don't know the recipients name






19. Usually contains contact information and a final statement of appreciation.






20. Email and text messaging.






21. The very last thing - avoid if at all possible - a short last minute message






22. The way a letter is handeled






23. Dear Mr. or Mrs.:






24. Everday letters making a claim that something was incorrect. (error in an order)






25. Recipients name and address






26. Use this rule when responding to emails in anger.






27. Number of spaces between the date and inside address.






28. Routine request - transmittal - acknowledgement - claim.






29. Title of the person who wrote the letter






30. When something else is enclosed with the letter anything in addition to the letter






31. Number of spaces between the letterhead and date.






32. An inhouse letter.






33. Sincerely -






34. Everday letters that acknowledge receipt of something.






35. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






36. No punctuation marks are used after the salutation and the complientary close






37. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






38. Attention getting opening statements - factual statements - request - and action.






39. Everyday letters that are a part of the normal course of business. (please send a catalog)






40. The new way to correspond. Formatted similar to a memo.






41. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






42. Initials of the typist if they are not the author of the letter






43. Refers to planning in advance what to write in a business letter.






44. Refers to the importance of sounding postive when writing a business letter.






45. A downfall to email and electronic communication: Addresses must be...






46. Refers to writing a business letter that is reader oriented.

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47. Email messages written discussing one topic.






48. Written communication.






49. Number of spaces between the inside address and salutation.






50. All ines begin at the left margin