Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When writing a bad news letter - always leave an opportunity for future....






2. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






3. Number of spaces between the inside address and salutation.






4. Used either open or mixed punctuation the 'good-bye'






5. Title of the person who wrote the letter






6. Attention getting opening statements - factual statements - request - and action.






7. Everyday letters that identify what is being sent. (cover letter)






8. Includes company name - address - phone number - and email.






9. Refers to planning in advance what to write in a business letter.






10. Refers to writing a business letter that is reader oriented.

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11. An inhouse letter.






12. Routine request - transmittal - acknowledgement - claim.






13. Initials of the typist if they are not the author of the letter






14. The 'hello' after your salutation - use open or mixed punctuation






15. Number of spaces between the letterhead and date.






16. One way to make the reader do as little work as possible (persuasive)






17. When writing persuasive letters - you are able to show more...






18. Email messages written discussing one topic.






19. Receiver's Address






20. All ines begin at the left margin






21. Number of spaces between the paragraphs in the body. (#2)






22. One way to make it easier for the reader to say yes to a request. (persuasive)






23. No punctuation marks are used after the salutation and the complientary close






24. Email and text messaging.






25. Announcing work policies - delegating responsibilities - and reporting results.






26. Recipients name and address






27. Dear Mr. or Mrs.:






28. This part of an email must be descriptive.






29. Refers to the importance of sounding postive when writing a business letter.






30. Everyday letters that are a part of the normal course of business. (please send a catalog)






31. The date the letter is written






32. Sincerely -






33. Usually contains contact information and a final statement of appreciation.






34. The new way to correspond. Formatted similar to a memo.






35. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






36. Only used when we don't know the recipients name






37. When something else is enclosed with the letter anything in addition to the letter






38. Direct opening - necessary details - and goodwill ending.






39. Everday letters making a claim that something was incorrect. (error in an order)






40. Number of spaces between the complimentary closing and the sender's typed name. (#2)






41. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






42. Everday letters that acknowledge receipt of something.






43. When you are discussing invoice - invoice is a bill






44. The very last thing - avoid if at all possible - a short last minute message






45. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






46. Written communication.






47. Tells you what the letter is going to be about






48. A downfall to email and electronic communication: Addresses must be...






49. The way a letter is handeled






50. Number of spaces between the date and inside address.