Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An inhouse letter.






2. One way to make it easier for the reader to say yes to a request. (persuasive)






3. Number of spaces between the date and inside address.






4. Used either open or mixed punctuation the 'good-bye'






5. When you are discussing invoice - invoice is a bill






6. When something else is enclosed with the letter anything in addition to the letter






7. The date the letter is written






8. One way to make the reader do as little work as possible (persuasive)






9. Direct opening - necessary details - and goodwill ending.






10. No punctuation marks are used after the salutation and the complientary close






11. Written communication.






12. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






13. The very last thing - avoid if at all possible - a short last minute message






14. Only used when we don't know the recipients name






15. Everyday letters that identify what is being sent. (cover letter)






16. The 'hello' after your salutation - use open or mixed punctuation






17. When writing a bad news letter - always leave an opportunity for future....






18. Refers to the importance of sounding postive when writing a business letter.






19. Informs the reader that a copy has been sent to someone else






20. Dear Mr. or Mrs.:






21. Colon is placed after the salutation and a comma after the compimentary close






22. Announcing work policies - delegating responsibilities - and reporting results.






23. Includes company name - address - phone number - and email.






24. When writing persuasive letters - you are able to show more...






25. Everday letters making a claim that something was incorrect. (error in an order)






26. Email messages written discussing one topic.






27. Everday letters that acknowledge receipt of something.






28. Sincerely -






29. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






30. The new way to correspond. Formatted similar to a memo.






31. Number of spaces between the inside address and salutation.






32. Receiver's Address






33. The way a letter is handeled






34. A downfall to email and electronic communication: Addresses must be...






35. Email and text messaging.






36. Everyday letters that are a part of the normal course of business. (please send a catalog)






37. Tells you what the letter is going to be about






38. Refers to planning in advance what to write in a business letter.






39. Routine request - transmittal - acknowledgement - claim.






40. Number of spaces between the complimentary closing and the sender's typed name. (#2)






41. Refers to writing a business letter that is reader oriented.


42. Initials of the typist if they are not the author of the letter






43. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






44. Title of the person who wrote the letter






45. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






46. Attention getting opening statements - factual statements - request - and action.






47. Recipients name and address






48. All ines begin at the left margin






49. Number of spaces between the letterhead and date.






50. Usually contains contact information and a final statement of appreciation.