Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An inhouse letter.






2. Refers to planning in advance what to write in a business letter.






3. Written communication.






4. The new way to correspond. Formatted similar to a memo.






5. Usually contains contact information and a final statement of appreciation.






6. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






7. Email and text messaging.






8. Number of spaces between the inside address and salutation.






9. Only used when we don't know the recipients name






10. The date the letter is written






11. The way a letter is handeled






12. Everyday letters that are a part of the normal course of business. (please send a catalog)






13. One way to make it easier for the reader to say yes to a request. (persuasive)






14. Tells you what the letter is going to be about






15. Everyday letters that identify what is being sent. (cover letter)






16. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






17. Sincerely -






18. Receiver's Address






19. Use this rule when responding to emails in anger.






20. Title of the person who wrote the letter






21. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






22. Recipients name and address






23. Number of spaces between the letterhead and date.






24. Email messages written discussing one topic.






25. Routine request - transmittal - acknowledgement - claim.






26. When writing a bad news letter - always leave an opportunity for future....






27. Attention getting opening statements - factual statements - request - and action.






28. Everday letters making a claim that something was incorrect. (error in an order)






29. No punctuation marks are used after the salutation and the complientary close






30. When writing persuasive letters - you are able to show more...






31. This part of an email must be descriptive.






32. When something else is enclosed with the letter anything in addition to the letter






33. Refers to the importance of sounding postive when writing a business letter.






34. Number of spaces between the complimentary closing and the sender's typed name. (#2)






35. When you are discussing invoice - invoice is a bill






36. All ines begin at the left margin






37. Dear Mr. or Mrs.:






38. Everday letters that acknowledge receipt of something.






39. Number of spaces between the date and inside address.






40. A downfall to email and electronic communication: Addresses must be...






41. Direct opening - necessary details - and goodwill ending.






42. Informs the reader that a copy has been sent to someone else






43. Used either open or mixed punctuation the 'good-bye'






44. Initials of the typist if they are not the author of the letter






45. Refers to writing a business letter that is reader oriented.


46. The 'hello' after your salutation - use open or mixed punctuation






47. Announcing work policies - delegating responsibilities - and reporting results.






48. Number of spaces between the paragraphs in the body. (#2)






49. One way to make the reader do as little work as possible (persuasive)






50. The very last thing - avoid if at all possible - a short last minute message