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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Includes company name - address - phone number - and email.
Letterhead
Goodwill Ending
Memorandum
post script
2. Only used when we don't know the recipients name
block format
Tone
Precise
ATTN:
3. When writing a bad news letter - always leave an opportunity for future....
Business
Precise
Outlook
Email
4. The 'hello' after your salutation - use open or mixed punctuation
post script
Include an Envelope
salutation
Acknowledgement
5. Informs the reader that a copy has been sent to someone else
courtesy copy
Body of an Everyday Letter
Single Subject Emails
authors title
6. Refers to writing a business letter that is reader oriented.
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7. All ines begin at the left margin
Memorandum
Salutation
Tone
block format
8. Direct opening - necessary details - and goodwill ending.
Body of an Everyday Letter
Body of a Persuasive Letter
authors title
salutation
9. When something else is enclosed with the letter anything in addition to the letter
post script
enclosures
salutation
date
10. Tells you what the letter is going to be about
complimentary close
Body of a Bad News Letter
mailing notation
subject
11. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Tone
Business
Electronic Communication
post script
12. Initials of the typist if they are not the author of the letter
reference initials
Complimentary Closing
body
24 Hour Rule
13. One way to make it easier for the reader to say yes to a request. (persuasive)
Give Options
mixed punctuation
1
modified block
14. The new way to correspond. Formatted similar to a memo.
Electronic Communication
3-4 (#2)
Email
mailing notation
15. Number of spaces between the date and inside address.
Subject
Business
Outlook
3-4
16. When you are discussing invoice - invoice is a bill
RE:
ATTN:
Outlook
Email
17. Number of spaces between the letterhead and date.
reference initials
courtesy copy
enclosures
3
18. Title of the person who wrote the letter
authors title
Tone
Complimentary Closing
enclosures
19. The way a letter is handeled
Body of an Everyday Letter
subject
mailing notation
Acknowledgement
20. Refers to planning in advance what to write in a business letter.
Organization
post script
modified block
date
21. One way to make the reader do as little work as possible (persuasive)
3-4
Routine Request
Include an Envelope
modified block
22. Routine request - transmittal - acknowledgement - claim.
courtesy copy
Body of a Persuasive Letter
Types of Everyday Letters
open punctuation
23. Recipients name and address
Transmittal
address
open punctuation
Include an Envelope
24. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
Salutation
modified block
post script
salutation
25. Everday letters that acknowledge receipt of something.
Personality
Acknowledgement
ATTN:
Memorandum
26. An inhouse letter.
Memorandum
Acknowledgement
Inside Address
Electronic Communication
27. Used either open or mixed punctuation the 'good-bye'
Precise
Complimentary Closing
complimentary close
3-4 (#2)
28. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
24 Hour Rule
Body of a Bad News Letter
Email
Routine Request
29. The date the letter is written
Acknowledgement
mixed punctuation
Inside Address
date
30. This part of an email must be descriptive.
1
Salutation
3-4 (#2)
Subject
31. Number of spaces between the inside address and salutation.
Transmittal
1
Types of Everyday Letters
3-4 (#2)
32. Email and text messaging.
Give Options
Electronic Communication
Inside Address
open punctuation
33. Usually contains contact information and a final statement of appreciation.
Acknowledgement
Outlook
courtesy copy
Goodwill Ending
34. Sincerely -
RE:
Complimentary Closing
address
Outlook
35. Receiver's Address
RE:
mailing notation
Inside Address
Body of an Everyday Letter
36. Dear Mr. or Mrs.:
Personality
open punctuation
Salutation
date
37. No punctuation marks are used after the salutation and the complientary close
The 'You' Approach
open punctuation
post script
Types of Everyday Letters
38. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
Tone
salutation
body
mixed punctuation
39. Colon is placed after the salutation and a comma after the compimentary close
date
Organization
authors title
mixed punctuation
40. Number of spaces between the paragraphs in the body. (#2)
RE:
Organization
1 (#2)
Tone
41. Use this rule when responding to emails in anger.
enclosures
24 Hour Rule
courtesy copy
Tone
42. Written communication.
24 Hour Rule
Outlook
1
Correspondence
43. Number of spaces between the complimentary closing and the sender's typed name. (#2)
Business
3-4 (#2)
Include an Envelope
block format
44. Attention getting opening statements - factual statements - request - and action.
block format
Body of a Persuasive Letter
Correspondence
1 (#2)
45. Refers to the importance of sounding postive when writing a business letter.
Outlook
Goodwill Ending
Subject
authors title
46. A downfall to email and electronic communication: Addresses must be...
Precise
block format
Business
enclosures
47. Email messages written discussing one topic.
Goodwill Ending
Tone
Single Subject Emails
body
48. Everyday letters that are a part of the normal course of business. (please send a catalog)
block format
Outlook
3-4
Routine Request
49. Announcing work policies - delegating responsibilities - and reporting results.
Uses for Memos
The 'You' Approach
Salutation
Memorandum
50. The very last thing - avoid if at all possible - a short last minute message
Salutation
post script
open punctuation
Organization