Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Dear Mr. or Mrs.:






2. Announcing work policies - delegating responsibilities - and reporting results.






3. All ines begin at the left margin






4. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






5. Email messages written discussing one topic.






6. Usually contains contact information and a final statement of appreciation.






7. Includes company name - address - phone number - and email.






8. Number of spaces between the complimentary closing and the sender's typed name. (#2)






9. Everyday letters that identify what is being sent. (cover letter)






10. Number of spaces between the letterhead and date.






11. When something else is enclosed with the letter anything in addition to the letter






12. Use this rule when responding to emails in anger.






13. Number of spaces between the paragraphs in the body. (#2)






14. No punctuation marks are used after the salutation and the complientary close






15. Written communication.






16. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






17. Direct opening - necessary details - and goodwill ending.






18. Refers to the importance of sounding postive when writing a business letter.






19. Title of the person who wrote the letter






20. Used either open or mixed punctuation the 'good-bye'






21. When writing persuasive letters - you are able to show more...






22. The new way to correspond. Formatted similar to a memo.






23. Refers to planning in advance what to write in a business letter.






24. Refers to writing a business letter that is reader oriented.


25. One way to make the reader do as little work as possible (persuasive)






26. When you are discussing invoice - invoice is a bill






27. Only used when we don't know the recipients name






28. Everyday letters that are a part of the normal course of business. (please send a catalog)






29. Receiver's Address






30. Attention getting opening statements - factual statements - request - and action.






31. A downfall to email and electronic communication: Addresses must be...






32. Recipients name and address






33. The date the letter is written






34. Initials of the typist if they are not the author of the letter






35. Sincerely -






36. The way a letter is handeled






37. Tells you what the letter is going to be about






38. When writing a bad news letter - always leave an opportunity for future....






39. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






40. This part of an email must be descriptive.






41. Routine request - transmittal - acknowledgement - claim.






42. Everday letters that acknowledge receipt of something.






43. Colon is placed after the salutation and a comma after the compimentary close






44. Everday letters making a claim that something was incorrect. (error in an order)






45. The 'hello' after your salutation - use open or mixed punctuation






46. Number of spaces between the date and inside address.






47. Informs the reader that a copy has been sent to someone else






48. An inhouse letter.






49. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






50. Email and text messaging.