Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An inhouse letter.






2. Receiver's Address






3. One way to make the reader do as little work as possible (persuasive)






4. Title of the person who wrote the letter






5. Everyday letters that are a part of the normal course of business. (please send a catalog)






6. Email and text messaging.






7. Everday letters making a claim that something was incorrect. (error in an order)






8. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






9. The 'hello' after your salutation - use open or mixed punctuation






10. Informs the reader that a copy has been sent to someone else






11. Direct opening - necessary details - and goodwill ending.






12. Dear Mr. or Mrs.:






13. Colon is placed after the salutation and a comma after the compimentary close






14. Email messages written discussing one topic.






15. Use this rule when responding to emails in anger.






16. The date the letter is written






17. Number of spaces between the complimentary closing and the sender's typed name. (#2)






18. This part of an email must be descriptive.






19. Announcing work policies - delegating responsibilities - and reporting results.






20. The very last thing - avoid if at all possible - a short last minute message






21. Only used when we don't know the recipients name






22. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






23. Number of spaces between the letterhead and date.






24. Number of spaces between the paragraphs in the body. (#2)






25. Tells you what the letter is going to be about






26. Refers to the importance of sounding postive when writing a business letter.






27. Routine request - transmittal - acknowledgement - claim.






28. The new way to correspond. Formatted similar to a memo.






29. Attention getting opening statements - factual statements - request - and action.






30. A downfall to email and electronic communication: Addresses must be...






31. Number of spaces between the date and inside address.






32. Initials of the typist if they are not the author of the letter






33. Number of spaces between the inside address and salutation.






34. Sincerely -






35. Everday letters that acknowledge receipt of something.






36. The way a letter is handeled






37. When writing persuasive letters - you are able to show more...






38. Written communication.






39. Includes company name - address - phone number - and email.






40. When something else is enclosed with the letter anything in addition to the letter






41. Everyday letters that identify what is being sent. (cover letter)






42. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






43. When writing a bad news letter - always leave an opportunity for future....






44. When you are discussing invoice - invoice is a bill






45. One way to make it easier for the reader to say yes to a request. (persuasive)






46. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






47. Refers to writing a business letter that is reader oriented.


48. Refers to planning in advance what to write in a business letter.






49. No punctuation marks are used after the salutation and the complientary close






50. All ines begin at the left margin