Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All ines begin at the left margin






2. Everyday letters that identify what is being sent. (cover letter)






3. Everday letters making a claim that something was incorrect. (error in an order)






4. Refers to writing a business letter that is reader oriented.


5. Colon is placed after the salutation and a comma after the compimentary close






6. When writing a bad news letter - always leave an opportunity for future....






7. Used either open or mixed punctuation the 'good-bye'






8. Everyday letters that are a part of the normal course of business. (please send a catalog)






9. The new way to correspond. Formatted similar to a memo.






10. Use this rule when responding to emails in anger.






11. Only used when we don't know the recipients name






12. Refers to the importance of sounding postive when writing a business letter.






13. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






14. Direct opening - necessary details - and goodwill ending.






15. Written communication.






16. Sincerely -






17. Initials of the typist if they are not the author of the letter






18. The date the letter is written






19. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






20. This part of an email must be descriptive.






21. The very last thing - avoid if at all possible - a short last minute message






22. One way to make it easier for the reader to say yes to a request. (persuasive)






23. The 'hello' after your salutation - use open or mixed punctuation






24. Routine request - transmittal - acknowledgement - claim.






25. When writing persuasive letters - you are able to show more...






26. Receiver's Address






27. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






28. Recipients name and address






29. An inhouse letter.






30. Announcing work policies - delegating responsibilities - and reporting results.






31. The way a letter is handeled






32. Number of spaces between the paragraphs in the body. (#2)






33. Everday letters that acknowledge receipt of something.






34. Informs the reader that a copy has been sent to someone else






35. Usually contains contact information and a final statement of appreciation.






36. Number of spaces between the date and inside address.






37. Email messages written discussing one topic.






38. Number of spaces between the inside address and salutation.






39. Tells you what the letter is going to be about






40. No punctuation marks are used after the salutation and the complientary close






41. Refers to planning in advance what to write in a business letter.






42. Email and text messaging.






43. Dear Mr. or Mrs.:






44. When you are discussing invoice - invoice is a bill






45. Number of spaces between the letterhead and date.






46. One way to make the reader do as little work as possible (persuasive)






47. Number of spaces between the complimentary closing and the sender's typed name. (#2)






48. When something else is enclosed with the letter anything in addition to the letter






49. Attention getting opening statements - factual statements - request - and action.






50. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.