Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used either open or mixed punctuation the 'good-bye'






2. All ines begin at the left margin






3. Refers to planning in advance what to write in a business letter.






4. Everday letters making a claim that something was incorrect. (error in an order)






5. Number of spaces between the letterhead and date.






6. Includes company name - address - phone number - and email.






7. When you are discussing invoice - invoice is a bill






8. Receiver's Address






9. No punctuation marks are used after the salutation and the complientary close






10. Recipients name and address






11. Usually contains contact information and a final statement of appreciation.






12. Email and text messaging.






13. Refers to the importance of sounding postive when writing a business letter.






14. Informs the reader that a copy has been sent to someone else






15. Direct opening - necessary details - and goodwill ending.






16. Number of spaces between the date and inside address.






17. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






18. Number of spaces between the paragraphs in the body. (#2)






19. When something else is enclosed with the letter anything in addition to the letter






20. Announcing work policies - delegating responsibilities - and reporting results.






21. The new way to correspond. Formatted similar to a memo.






22. Only used when we don't know the recipients name






23. The very last thing - avoid if at all possible - a short last minute message






24. When writing persuasive letters - you are able to show more...






25. An inhouse letter.






26. This part of an email must be descriptive.






27. Everyday letters that identify what is being sent. (cover letter)






28. The way a letter is handeled






29. Everday letters that acknowledge receipt of something.






30. The 'hello' after your salutation - use open or mixed punctuation






31. Refers to writing a business letter that is reader oriented.


32. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






33. Tells you what the letter is going to be about






34. One way to make it easier for the reader to say yes to a request. (persuasive)






35. A downfall to email and electronic communication: Addresses must be...






36. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






37. Everyday letters that are a part of the normal course of business. (please send a catalog)






38. Number of spaces between the inside address and salutation.






39. Routine request - transmittal - acknowledgement - claim.






40. One way to make the reader do as little work as possible (persuasive)






41. Number of spaces between the complimentary closing and the sender's typed name. (#2)






42. The date the letter is written






43. When writing a bad news letter - always leave an opportunity for future....






44. Use this rule when responding to emails in anger.






45. Colon is placed after the salutation and a comma after the compimentary close






46. Initials of the typist if they are not the author of the letter






47. Email messages written discussing one topic.






48. Sincerely -






49. Written communication.






50. Dear Mr. or Mrs.: