Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Usually contains contact information and a final statement of appreciation.






2. Email messages written discussing one topic.






3. Number of spaces between the inside address and salutation.






4. Direct opening - necessary details - and goodwill ending.






5. Refers to the importance of sounding postive when writing a business letter.






6. Receiver's Address






7. Sincerely -






8. Number of spaces between the date and inside address.






9. Everday letters making a claim that something was incorrect. (error in an order)






10. Refers to planning in advance what to write in a business letter.






11. Used either open or mixed punctuation the 'good-bye'






12. One way to make the reader do as little work as possible (persuasive)






13. When something else is enclosed with the letter anything in addition to the letter






14. Number of spaces between the complimentary closing and the sender's typed name. (#2)






15. Initials of the typist if they are not the author of the letter






16. Written communication.






17. The date the letter is written






18. Informs the reader that a copy has been sent to someone else






19. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






20. Recipients name and address






21. Routine request - transmittal - acknowledgement - claim.






22. No punctuation marks are used after the salutation and the complientary close






23. Title of the person who wrote the letter






24. One way to make it easier for the reader to say yes to a request. (persuasive)






25. The way a letter is handeled






26. Attention getting opening statements - factual statements - request - and action.






27. Everday letters that acknowledge receipt of something.






28. When you are discussing invoice - invoice is a bill






29. Everyday letters that are a part of the normal course of business. (please send a catalog)






30. Email and text messaging.






31. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






32. Dear Mr. or Mrs.:






33. Use this rule when responding to emails in anger.






34. Announcing work policies - delegating responsibilities - and reporting results.






35. The new way to correspond. Formatted similar to a memo.






36. A downfall to email and electronic communication: Addresses must be...






37. When writing a bad news letter - always leave an opportunity for future....






38. Colon is placed after the salutation and a comma after the compimentary close






39. When writing persuasive letters - you are able to show more...






40. Refers to writing a business letter that is reader oriented.


41. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






42. Tells you what the letter is going to be about






43. All ines begin at the left margin






44. An inhouse letter.






45. Everyday letters that identify what is being sent. (cover letter)






46. The very last thing - avoid if at all possible - a short last minute message






47. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






48. Includes company name - address - phone number - and email.






49. Number of spaces between the paragraphs in the body. (#2)






50. The 'hello' after your salutation - use open or mixed punctuation