Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The new way to correspond. Formatted similar to a memo.






2. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






3. No punctuation marks are used after the salutation and the complientary close






4. Everday letters that acknowledge receipt of something.






5. An inhouse letter.






6. This part of an email must be descriptive.






7. Initials of the typist if they are not the author of the letter






8. Number of spaces between the letterhead and date.






9. Sincerely -






10. The very last thing - avoid if at all possible - a short last minute message






11. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






12. Receiver's Address






13. Dear Mr. or Mrs.:






14. A downfall to email and electronic communication: Addresses must be...






15. Number of spaces between the paragraphs in the body. (#2)






16. Only used when we don't know the recipients name






17. Refers to writing a business letter that is reader oriented.


18. Recipients name and address






19. Announcing work policies - delegating responsibilities - and reporting results.






20. Refers to the importance of sounding postive when writing a business letter.






21. One way to make it easier for the reader to say yes to a request. (persuasive)






22. Tells you what the letter is going to be about






23. Attention getting opening statements - factual statements - request - and action.






24. When you are discussing invoice - invoice is a bill






25. Includes company name - address - phone number - and email.






26. Written communication.






27. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






28. Use this rule when responding to emails in anger.






29. Refers to planning in advance what to write in a business letter.






30. When writing a bad news letter - always leave an opportunity for future....






31. Everday letters making a claim that something was incorrect. (error in an order)






32. The 'hello' after your salutation - use open or mixed punctuation






33. The way a letter is handeled






34. Direct opening - necessary details - and goodwill ending.






35. Informs the reader that a copy has been sent to someone else






36. Email messages written discussing one topic.






37. Colon is placed after the salutation and a comma after the compimentary close






38. Number of spaces between the complimentary closing and the sender's typed name. (#2)






39. Usually contains contact information and a final statement of appreciation.






40. Email and text messaging.






41. The date the letter is written






42. When writing persuasive letters - you are able to show more...






43. Number of spaces between the date and inside address.






44. One way to make the reader do as little work as possible (persuasive)






45. Routine request - transmittal - acknowledgement - claim.






46. When something else is enclosed with the letter anything in addition to the letter






47. Used either open or mixed punctuation the 'good-bye'






48. All ines begin at the left margin






49. Number of spaces between the inside address and salutation.






50. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.