Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Dear Mr. or Mrs.:






2. Used either open or mixed punctuation the 'good-bye'






3. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






4. Number of spaces between the inside address and salutation.






5. Tells you what the letter is going to be about






6. Refers to writing a business letter that is reader oriented.


7. Title of the person who wrote the letter






8. Usually contains contact information and a final statement of appreciation.






9. The 'hello' after your salutation - use open or mixed punctuation






10. Only used when we don't know the recipients name






11. Recipients name and address






12. Sincerely -






13. Initials of the typist if they are not the author of the letter






14. Direct opening - necessary details - and goodwill ending.






15. Announcing work policies - delegating responsibilities - and reporting results.






16. When you are discussing invoice - invoice is a bill






17. Email and text messaging.






18. Everday letters making a claim that something was incorrect. (error in an order)






19. All ines begin at the left margin






20. Everday letters that acknowledge receipt of something.






21. Includes company name - address - phone number - and email.






22. Attention getting opening statements - factual statements - request - and action.






23. The way a letter is handeled






24. No punctuation marks are used after the salutation and the complientary close






25. When writing a bad news letter - always leave an opportunity for future....






26. Routine request - transmittal - acknowledgement - claim.






27. Refers to planning in advance what to write in a business letter.






28. Informs the reader that a copy has been sent to someone else






29. The very last thing - avoid if at all possible - a short last minute message






30. One way to make the reader do as little work as possible (persuasive)






31. When something else is enclosed with the letter anything in addition to the letter






32. Colon is placed after the salutation and a comma after the compimentary close






33. Everyday letters that identify what is being sent. (cover letter)






34. An inhouse letter.






35. Receiver's Address






36. A downfall to email and electronic communication: Addresses must be...






37. This part of an email must be descriptive.






38. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






39. Number of spaces between the date and inside address.






40. Written communication.






41. Email messages written discussing one topic.






42. Use this rule when responding to emails in anger.






43. Number of spaces between the complimentary closing and the sender's typed name. (#2)






44. When writing persuasive letters - you are able to show more...






45. The new way to correspond. Formatted similar to a memo.






46. Number of spaces between the letterhead and date.






47. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






48. Everyday letters that are a part of the normal course of business. (please send a catalog)






49. Refers to the importance of sounding postive when writing a business letter.






50. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.