Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Colon is placed after the salutation and a comma after the compimentary close






2. Email and text messaging.






3. Number of spaces between the date and inside address.






4. Usually contains contact information and a final statement of appreciation.






5. When writing a bad news letter - always leave an opportunity for future....






6. Everday letters making a claim that something was incorrect. (error in an order)






7. Number of spaces between the paragraphs in the body. (#2)






8. Number of spaces between the complimentary closing and the sender's typed name. (#2)






9. All ines begin at the left margin






10. Includes company name - address - phone number - and email.






11. The way a letter is handeled






12. The date the letter is written






13. Email messages written discussing one topic.






14. No punctuation marks are used after the salutation and the complientary close






15. Direct opening - necessary details - and goodwill ending.






16. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






17. Refers to the importance of sounding postive when writing a business letter.






18. Everday letters that acknowledge receipt of something.






19. Receiver's Address






20. Informs the reader that a copy has been sent to someone else






21. When you are discussing invoice - invoice is a bill






22. Tells you what the letter is going to be about






23. Title of the person who wrote the letter






24. Routine request - transmittal - acknowledgement - claim.






25. Everyday letters that are a part of the normal course of business. (please send a catalog)






26. Used either open or mixed punctuation the 'good-bye'






27. Everyday letters that identify what is being sent. (cover letter)






28. Dear Mr. or Mrs.:






29. Refers to planning in advance what to write in a business letter.






30. When writing persuasive letters - you are able to show more...






31. Recipients name and address






32. Use this rule when responding to emails in anger.






33. Attention getting opening statements - factual statements - request - and action.






34. A downfall to email and electronic communication: Addresses must be...






35. Refers to writing a business letter that is reader oriented.


36. Written communication.






37. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






38. One way to make the reader do as little work as possible (persuasive)






39. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






40. When something else is enclosed with the letter anything in addition to the letter






41. The very last thing - avoid if at all possible - a short last minute message






42. Number of spaces between the letterhead and date.






43. This part of an email must be descriptive.






44. Initials of the typist if they are not the author of the letter






45. Number of spaces between the inside address and salutation.






46. The 'hello' after your salutation - use open or mixed punctuation






47. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






48. The new way to correspond. Formatted similar to a memo.






49. One way to make it easier for the reader to say yes to a request. (persuasive)






50. Sincerely -