Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everyday letters that are a part of the normal course of business. (please send a catalog)






2. A downfall to email and electronic communication: Addresses must be...






3. The way a letter is handeled






4. Use this rule when responding to emails in anger.






5. Dear Mr. or Mrs.:






6. Email messages written discussing one topic.






7. The very last thing - avoid if at all possible - a short last minute message






8. Email and text messaging.






9. Sincerely -






10. Colon is placed after the salutation and a comma after the compimentary close






11. When you are discussing invoice - invoice is a bill






12. When writing persuasive letters - you are able to show more...






13. Only used when we don't know the recipients name






14. Tells you what the letter is going to be about






15. Refers to writing a business letter that is reader oriented.

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16. Used either open or mixed punctuation the 'good-bye'






17. One way to make it easier for the reader to say yes to a request. (persuasive)






18. When something else is enclosed with the letter anything in addition to the letter






19. Refers to planning in advance what to write in a business letter.






20. Refers to the importance of sounding postive when writing a business letter.






21. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






22. Direct opening - necessary details - and goodwill ending.






23. No punctuation marks are used after the salutation and the complientary close






24. Number of spaces between the letterhead and date.






25. Attention getting opening statements - factual statements - request - and action.






26. This part of an email must be descriptive.






27. Routine request - transmittal - acknowledgement - claim.






28. All ines begin at the left margin






29. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






30. Number of spaces between the inside address and salutation.






31. One way to make the reader do as little work as possible (persuasive)






32. Written communication.






33. Everday letters that acknowledge receipt of something.






34. An inhouse letter.






35. The date the letter is written






36. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






37. Everday letters making a claim that something was incorrect. (error in an order)






38. When writing a bad news letter - always leave an opportunity for future....






39. Number of spaces between the paragraphs in the body. (#2)






40. Recipients name and address






41. The 'hello' after your salutation - use open or mixed punctuation






42. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






43. Number of spaces between the date and inside address.






44. Initials of the typist if they are not the author of the letter






45. Announcing work policies - delegating responsibilities - and reporting results.






46. The new way to correspond. Formatted similar to a memo.






47. Receiver's Address






48. Number of spaces between the complimentary closing and the sender's typed name. (#2)






49. Title of the person who wrote the letter






50. Usually contains contact information and a final statement of appreciation.