Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the importance of sounding postive when writing a business letter.






2. Refers to planning in advance what to write in a business letter.






3. Colon is placed after the salutation and a comma after the compimentary close






4. The new way to correspond. Formatted similar to a memo.






5. Direct opening - necessary details - and goodwill ending.






6. Recipients name and address






7. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






8. Usually contains contact information and a final statement of appreciation.






9. Everday letters making a claim that something was incorrect. (error in an order)






10. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






11. Sincerely -






12. When something else is enclosed with the letter anything in addition to the letter






13. Initials of the typist if they are not the author of the letter






14. One way to make it easier for the reader to say yes to a request. (persuasive)






15. No punctuation marks are used after the salutation and the complientary close






16. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






17. Attention getting opening statements - factual statements - request - and action.






18. The date the letter is written






19. Includes company name - address - phone number - and email.






20. All ines begin at the left margin






21. Used either open or mixed punctuation the 'good-bye'






22. Everyday letters that identify what is being sent. (cover letter)






23. Number of spaces between the paragraphs in the body. (#2)






24. Refers to writing a business letter that is reader oriented.


25. Informs the reader that a copy has been sent to someone else






26. The 'hello' after your salutation - use open or mixed punctuation






27. When writing a bad news letter - always leave an opportunity for future....






28. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






29. A downfall to email and electronic communication: Addresses must be...






30. This part of an email must be descriptive.






31. The very last thing - avoid if at all possible - a short last minute message






32. Only used when we don't know the recipients name






33. Written communication.






34. Announcing work policies - delegating responsibilities - and reporting results.






35. The way a letter is handeled






36. Dear Mr. or Mrs.:






37. Email and text messaging.






38. Everday letters that acknowledge receipt of something.






39. One way to make the reader do as little work as possible (persuasive)






40. Title of the person who wrote the letter






41. Email messages written discussing one topic.






42. Routine request - transmittal - acknowledgement - claim.






43. Tells you what the letter is going to be about






44. Number of spaces between the letterhead and date.






45. Number of spaces between the inside address and salutation.






46. Number of spaces between the complimentary closing and the sender's typed name. (#2)






47. Everyday letters that are a part of the normal course of business. (please send a catalog)






48. Number of spaces between the date and inside address.






49. Receiver's Address






50. Use this rule when responding to emails in anger.