Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Dear Mr. or Mrs.:






2. Number of spaces between the inside address and salutation.






3. Usually contains contact information and a final statement of appreciation.






4. Written communication.






5. Refers to the importance of sounding postive when writing a business letter.






6. Refers to planning in advance what to write in a business letter.






7. The new way to correspond. Formatted similar to a memo.






8. Everday letters that acknowledge receipt of something.






9. Everyday letters that identify what is being sent. (cover letter)






10. Email messages written discussing one topic.






11. This part of an email must be descriptive.






12. Includes company name - address - phone number - and email.






13. The way a letter is handeled






14. Refers to writing a business letter that is reader oriented.


15. When writing persuasive letters - you are able to show more...






16. Everyday letters that are a part of the normal course of business. (please send a catalog)






17. When you are discussing invoice - invoice is a bill






18. The date the letter is written






19. One way to make it easier for the reader to say yes to a request. (persuasive)






20. Everday letters making a claim that something was incorrect. (error in an order)






21. No punctuation marks are used after the salutation and the complientary close






22. Routine request - transmittal - acknowledgement - claim.






23. When something else is enclosed with the letter anything in addition to the letter






24. Receiver's Address






25. Use this rule when responding to emails in anger.






26. Colon is placed after the salutation and a comma after the compimentary close






27. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






28. Number of spaces between the complimentary closing and the sender's typed name. (#2)






29. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






30. Only used when we don't know the recipients name






31. Email and text messaging.






32. Tells you what the letter is going to be about






33. Recipients name and address






34. When writing a bad news letter - always leave an opportunity for future....






35. All ines begin at the left margin






36. Number of spaces between the date and inside address.






37. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






38. A downfall to email and electronic communication: Addresses must be...






39. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






40. Initials of the typist if they are not the author of the letter






41. The very last thing - avoid if at all possible - a short last minute message






42. Informs the reader that a copy has been sent to someone else






43. Used either open or mixed punctuation the 'good-bye'






44. Title of the person who wrote the letter






45. An inhouse letter.






46. The 'hello' after your salutation - use open or mixed punctuation






47. Number of spaces between the letterhead and date.






48. Attention getting opening statements - factual statements - request - and action.






49. Number of spaces between the paragraphs in the body. (#2)






50. Announcing work policies - delegating responsibilities - and reporting results.