Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Title of the person who wrote the letter






2. Refers to planning in advance what to write in a business letter.






3. When writing persuasive letters - you are able to show more...






4. Announcing work policies - delegating responsibilities - and reporting results.






5. The date the letter is written






6. Direct opening - necessary details - and goodwill ending.






7. Number of spaces between the date and inside address.






8. All ines begin at the left margin






9. One way to make it easier for the reader to say yes to a request. (persuasive)






10. Sincerely -






11. Colon is placed after the salutation and a comma after the compimentary close






12. When something else is enclosed with the letter anything in addition to the letter






13. A downfall to email and electronic communication: Addresses must be...






14. Everyday letters that identify what is being sent. (cover letter)






15. Only used when we don't know the recipients name






16. Tells you what the letter is going to be about






17. Number of spaces between the complimentary closing and the sender's typed name. (#2)






18. Usually contains contact information and a final statement of appreciation.






19. Everday letters making a claim that something was incorrect. (error in an order)






20. Dear Mr. or Mrs.:






21. Refers to the importance of sounding postive when writing a business letter.






22. No punctuation marks are used after the salutation and the complientary close






23. Used either open or mixed punctuation the 'good-bye'






24. Refers to writing a business letter that is reader oriented.


25. When you are discussing invoice - invoice is a bill






26. The way a letter is handeled






27. Attention getting opening statements - factual statements - request - and action.






28. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






29. Use this rule when responding to emails in anger.






30. Everyday letters that are a part of the normal course of business. (please send a catalog)






31. Written communication.






32. The 'hello' after your salutation - use open or mixed punctuation






33. Everday letters that acknowledge receipt of something.






34. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






35. Informs the reader that a copy has been sent to someone else






36. When writing a bad news letter - always leave an opportunity for future....






37. The new way to correspond. Formatted similar to a memo.






38. Number of spaces between the paragraphs in the body. (#2)






39. Receiver's Address






40. An inhouse letter.






41. Routine request - transmittal - acknowledgement - claim.






42. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






43. Number of spaces between the inside address and salutation.






44. Initials of the typist if they are not the author of the letter






45. One way to make the reader do as little work as possible (persuasive)






46. Email messages written discussing one topic.






47. Includes company name - address - phone number - and email.






48. The very last thing - avoid if at all possible - a short last minute message






49. This part of an email must be descriptive.






50. Recipients name and address