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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The date the letter is written
24 Hour Rule
mixed punctuation
Claim
date
2. Only used when we don't know the recipients name
Body of a Bad News Letter
Email
ATTN:
Body of an Everyday Letter
3. Sincerely -
open punctuation
Complimentary Closing
courtesy copy
Precise
4. Email messages written discussing one topic.
Business
Acknowledgement
1
Single Subject Emails
5. Colon is placed after the salutation and a comma after the compimentary close
Letterhead
3
enclosures
mixed punctuation
6. Title of the person who wrote the letter
Tone
ATTN:
Organization
authors title
7. Refers to the importance of sounding postive when writing a business letter.
Outlook
post script
Routine Request
Body of a Bad News Letter
8. One way to make it easier for the reader to say yes to a request. (persuasive)
The 'You' Approach
Give Options
3-4
RE:
9. Attention getting opening statements - factual statements - request - and action.
post script
Body of a Persuasive Letter
Memorandum
date
10. Dear Mr. or Mrs.:
modified block
Salutation
Body of an Everyday Letter
24 Hour Rule
11. Everyday letters that are a part of the normal course of business. (please send a catalog)
3-4 (#2)
Routine Request
Outlook
reference initials
12. When something else is enclosed with the letter anything in addition to the letter
enclosures
salutation
ATTN:
address
13. Direct opening - necessary details - and goodwill ending.
Body of an Everyday Letter
Acknowledgement
1
Organization
14. Receiver's Address
ATTN:
date
3-4
Inside Address
15. When you are discussing invoice - invoice is a bill
ATTN:
modified block
RE:
Single Subject Emails
16. Number of spaces between the complimentary closing and the sender's typed name. (#2)
3-4 (#2)
body
subject
Body of a Persuasive Letter
17. Email and text messaging.
open punctuation
Correspondence
Memorandum
Electronic Communication
18. Tells you what the letter is going to be about
subject
courtesy copy
Personality
Letterhead
19. Everday letters that acknowledge receipt of something.
3-4
Acknowledgement
complimentary close
Business
20. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Tone
date
subject
post script
21. Use this rule when responding to emails in anger.
Single Subject Emails
Claim
24 Hour Rule
The 'You' Approach
22. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
Transmittal
modified block
Include an Envelope
Complimentary Closing
23. Number of spaces between the letterhead and date.
3
Types of Everyday Letters
Uses for Memos
reference initials
24. Refers to planning in advance what to write in a business letter.
The 'You' Approach
Organization
Claim
Memorandum
25. No punctuation marks are used after the salutation and the complientary close
modified block
Outlook
open punctuation
Memorandum
26. An inhouse letter.
Types of Everyday Letters
subject
Memorandum
Precise
27. Informs the reader that a copy has been sent to someone else
mailing notation
ATTN:
courtesy copy
3-4 (#2)
28. The 'hello' after your salutation - use open or mixed punctuation
salutation
authors title
enclosures
date
29. Initials of the typist if they are not the author of the letter
block format
address
reference initials
Electronic Communication
30. Usually contains contact information and a final statement of appreciation.
modified block
Memorandum
enclosures
Goodwill Ending
31. Everday letters making a claim that something was incorrect. (error in an order)
Claim
complimentary close
address
Salutation
32. Recipients name and address
Business
Email
address
modified block
33. Includes company name - address - phone number - and email.
reference initials
Organization
subject
Letterhead
34. When writing persuasive letters - you are able to show more...
mailing notation
post script
open punctuation
Personality
35. The new way to correspond. Formatted similar to a memo.
post script
Email
24 Hour Rule
Claim
36. When writing a bad news letter - always leave an opportunity for future....
Outlook
Tone
Business
Body of a Persuasive Letter
37. Refers to writing a business letter that is reader oriented.
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38. Number of spaces between the date and inside address.
Organization
post script
3-4
date
39. Number of spaces between the paragraphs in the body. (#2)
salutation
3-4 (#2)
mailing notation
1 (#2)
40. A downfall to email and electronic communication: Addresses must be...
Single Subject Emails
Transmittal
Give Options
Precise
41. Number of spaces between the inside address and salutation.
date
mailing notation
1
Tone
42. The very last thing - avoid if at all possible - a short last minute message
post script
Routine Request
Give Options
courtesy copy
43. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
mixed punctuation
Body of a Bad News Letter
Inside Address
Include an Envelope
44. Routine request - transmittal - acknowledgement - claim.
Types of Everyday Letters
Uses for Memos
Precise
authors title
45. Written communication.
1
Correspondence
complimentary close
The 'You' Approach
46. All ines begin at the left margin
mailing notation
24 Hour Rule
block format
complimentary close
47. The way a letter is handeled
Body of an Everyday Letter
mailing notation
ATTN:
Organization
48. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
mixed punctuation
Subject
Acknowledgement
body
49. This part of an email must be descriptive.
Subject
Goodwill Ending
Single Subject Emails
salutation
50. Everyday letters that identify what is being sent. (cover letter)
Outlook
salutation
enclosures
Transmittal