Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






2. Everday letters that acknowledge receipt of something.






3. Dear Mr. or Mrs.:






4. Email and text messaging.






5. Number of spaces between the complimentary closing and the sender's typed name. (#2)






6. Refers to planning in advance what to write in a business letter.






7. Direct opening - necessary details - and goodwill ending.






8. Initials of the typist if they are not the author of the letter






9. Number of spaces between the paragraphs in the body. (#2)






10. Everday letters making a claim that something was incorrect. (error in an order)






11. Number of spaces between the inside address and salutation.






12. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






13. Refers to the importance of sounding postive when writing a business letter.






14. Written communication.






15. Only used when we don't know the recipients name






16. Usually contains contact information and a final statement of appreciation.






17. Email messages written discussing one topic.






18. When writing persuasive letters - you are able to show more...






19. Title of the person who wrote the letter






20. Refers to writing a business letter that is reader oriented.


21. Use this rule when responding to emails in anger.






22. No punctuation marks are used after the salutation and the complientary close






23. The very last thing - avoid if at all possible - a short last minute message






24. Informs the reader that a copy has been sent to someone else






25. One way to make the reader do as little work as possible (persuasive)






26. An inhouse letter.






27. Routine request - transmittal - acknowledgement - claim.






28. Number of spaces between the date and inside address.






29. When something else is enclosed with the letter anything in addition to the letter






30. Attention getting opening statements - factual statements - request - and action.






31. All ines begin at the left margin






32. The date the letter is written






33. Tells you what the letter is going to be about






34. When writing a bad news letter - always leave an opportunity for future....






35. Everyday letters that are a part of the normal course of business. (please send a catalog)






36. The 'hello' after your salutation - use open or mixed punctuation






37. The new way to correspond. Formatted similar to a memo.






38. This part of an email must be descriptive.






39. A downfall to email and electronic communication: Addresses must be...






40. Includes company name - address - phone number - and email.






41. Recipients name and address






42. Used either open or mixed punctuation the 'good-bye'






43. Number of spaces between the letterhead and date.






44. One way to make it easier for the reader to say yes to a request. (persuasive)






45. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






46. Sincerely -






47. When you are discussing invoice - invoice is a bill






48. The way a letter is handeled






49. Colon is placed after the salutation and a comma after the compimentary close






50. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.