Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the paragraphs in the body. (#2)






2. Recipients name and address






3. Number of spaces between the date and inside address.






4. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






5. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






6. Includes company name - address - phone number - and email.






7. Number of spaces between the letterhead and date.






8. One way to make the reader do as little work as possible (persuasive)






9. Used either open or mixed punctuation the 'good-bye'






10. Email messages written discussing one topic.






11. The new way to correspond. Formatted similar to a memo.






12. Everday letters making a claim that something was incorrect. (error in an order)






13. Email and text messaging.






14. A downfall to email and electronic communication: Addresses must be...






15. When writing a bad news letter - always leave an opportunity for future....






16. Sincerely -






17. The 'hello' after your salutation - use open or mixed punctuation






18. Only used when we don't know the recipients name






19. When something else is enclosed with the letter anything in addition to the letter






20. Written communication.






21. Tells you what the letter is going to be about






22. Informs the reader that a copy has been sent to someone else






23. An inhouse letter.






24. Direct opening - necessary details - and goodwill ending.






25. Title of the person who wrote the letter






26. Announcing work policies - delegating responsibilities - and reporting results.






27. Everyday letters that identify what is being sent. (cover letter)






28. Refers to planning in advance what to write in a business letter.






29. No punctuation marks are used after the salutation and the complientary close






30. Number of spaces between the complimentary closing and the sender's typed name. (#2)






31. When you are discussing invoice - invoice is a bill






32. Colon is placed after the salutation and a comma after the compimentary close






33. Use this rule when responding to emails in anger.






34. Initials of the typist if they are not the author of the letter






35. All ines begin at the left margin






36. One way to make it easier for the reader to say yes to a request. (persuasive)






37. The date the letter is written






38. Everyday letters that are a part of the normal course of business. (please send a catalog)






39. Attention getting opening statements - factual statements - request - and action.






40. Refers to the importance of sounding postive when writing a business letter.






41. Number of spaces between the inside address and salutation.






42. The very last thing - avoid if at all possible - a short last minute message






43. When writing persuasive letters - you are able to show more...






44. Usually contains contact information and a final statement of appreciation.






45. Everday letters that acknowledge receipt of something.






46. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






47. This part of an email must be descriptive.






48. Dear Mr. or Mrs.:






49. Routine request - transmittal - acknowledgement - claim.






50. Receiver's Address