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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Recipients name and address
address
complimentary close
body
Give Options
2. Written communication.
3
Correspondence
Outlook
address
3. A downfall to email and electronic communication: Addresses must be...
Uses for Memos
Letterhead
Include an Envelope
Precise
4. The 'hello' after your salutation - use open or mixed punctuation
salutation
Uses for Memos
block format
3-4 (#2)
5. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
complimentary close
body
ATTN:
Tone
6. Dear Mr. or Mrs.:
Include an Envelope
mixed punctuation
Salutation
Organization
7. Number of spaces between the complimentary closing and the sender's typed name. (#2)
3-4 (#2)
RE:
Goodwill Ending
Memorandum
8. One way to make it easier for the reader to say yes to a request. (persuasive)
block format
open punctuation
Give Options
Personality
9. The date the letter is written
3-4 (#2)
Salutation
date
post script
10. Announcing work policies - delegating responsibilities - and reporting results.
Uses for Memos
Subject
Email
Inside Address
11. Refers to writing a business letter that is reader oriented.
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12. The very last thing - avoid if at all possible - a short last minute message
reference initials
post script
address
courtesy copy
13. Number of spaces between the letterhead and date.
3
Electronic Communication
Transmittal
Body of an Everyday Letter
14. All ines begin at the left margin
reference initials
Body of a Persuasive Letter
Correspondence
block format
15. Receiver's Address
Inside Address
24 Hour Rule
reference initials
The 'You' Approach
16. Everyday letters that identify what is being sent. (cover letter)
Goodwill Ending
Transmittal
Acknowledgement
3
17. Email messages written discussing one topic.
Single Subject Emails
Tone
Electronic Communication
salutation
18. When writing persuasive letters - you are able to show more...
date
Body of a Persuasive Letter
Give Options
Personality
19. Initials of the typist if they are not the author of the letter
authors title
Business
3-4 (#2)
reference initials
20. The way a letter is handeled
Letterhead
reference initials
subject
mailing notation
21. No punctuation marks are used after the salutation and the complientary close
Letterhead
Body of a Persuasive Letter
open punctuation
block format
22. This part of an email must be descriptive.
Subject
reference initials
Memorandum
Complimentary Closing
23. Routine request - transmittal - acknowledgement - claim.
Types of Everyday Letters
Goodwill Ending
post script
24 Hour Rule
24. When writing a bad news letter - always leave an opportunity for future....
body
3
Business
Personality
25. Attention getting opening statements - factual statements - request - and action.
24 Hour Rule
Correspondence
Body of a Persuasive Letter
courtesy copy
26. Number of spaces between the date and inside address.
Uses for Memos
Electronic Communication
3-4
Salutation
27. Everyday letters that are a part of the normal course of business. (please send a catalog)
Routine Request
Acknowledgement
Uses for Memos
modified block
28. Includes company name - address - phone number - and email.
Include an Envelope
Letterhead
open punctuation
body
29. Number of spaces between the paragraphs in the body. (#2)
enclosures
Subject
1 (#2)
date
30. Email and text messaging.
Electronic Communication
1
date
1 (#2)
31. Everday letters that acknowledge receipt of something.
1 (#2)
address
Subject
Acknowledgement
32. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
body
authors title
mixed punctuation
mailing notation
33. When something else is enclosed with the letter anything in addition to the letter
Body of a Persuasive Letter
enclosures
Tone
open punctuation
34. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
modified block
Routine Request
reference initials
salutation
35. An inhouse letter.
Memorandum
Electronic Communication
Acknowledgement
Inside Address
36. Refers to planning in advance what to write in a business letter.
Organization
enclosures
Inside Address
mixed punctuation
37. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
subject
body
date
Body of a Bad News Letter
38. Used either open or mixed punctuation the 'good-bye'
Subject
courtesy copy
complimentary close
Give Options
39. Refers to the importance of sounding postive when writing a business letter.
Outlook
authors title
Electronic Communication
block format
40. When you are discussing invoice - invoice is a bill
Body of an Everyday Letter
RE:
mixed punctuation
mailing notation
41. Number of spaces between the inside address and salutation.
1
Outlook
reference initials
complimentary close
42. Colon is placed after the salutation and a comma after the compimentary close
mixed punctuation
Personality
modified block
Types of Everyday Letters
43. Only used when we don't know the recipients name
The 'You' Approach
Letterhead
Uses for Memos
ATTN:
44. Title of the person who wrote the letter
Organization
authors title
Email
complimentary close
45. Sincerely -
Claim
Electronic Communication
Correspondence
Complimentary Closing
46. The new way to correspond. Formatted similar to a memo.
Claim
Email
Give Options
salutation
47. Use this rule when responding to emails in anger.
3-4 (#2)
24 Hour Rule
Email
Goodwill Ending
48. Informs the reader that a copy has been sent to someone else
3-4
block format
salutation
courtesy copy
49. One way to make the reader do as little work as possible (persuasive)
Include an Envelope
subject
Single Subject Emails
Correspondence
50. Tells you what the letter is going to be about
ATTN:
body
Personality
subject