Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The new way to correspond. Formatted similar to a memo.






2. Recipients name and address






3. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






4. This part of an email must be descriptive.






5. Routine request - transmittal - acknowledgement - claim.






6. Tells you what the letter is going to be about






7. Refers to the importance of sounding postive when writing a business letter.






8. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






9. Used either open or mixed punctuation the 'good-bye'






10. Written communication.






11. Only used when we don't know the recipients name






12. When writing persuasive letters - you are able to show more...






13. Usually contains contact information and a final statement of appreciation.






14. Number of spaces between the letterhead and date.






15. Number of spaces between the date and inside address.






16. One way to make the reader do as little work as possible (persuasive)






17. Number of spaces between the paragraphs in the body. (#2)






18. When writing a bad news letter - always leave an opportunity for future....






19. Attention getting opening statements - factual statements - request - and action.






20. Dear Mr. or Mrs.:






21. Everday letters that acknowledge receipt of something.






22. One way to make it easier for the reader to say yes to a request. (persuasive)






23. Email messages written discussing one topic.






24. Everyday letters that identify what is being sent. (cover letter)






25. A downfall to email and electronic communication: Addresses must be...






26. Direct opening - necessary details - and goodwill ending.






27. When something else is enclosed with the letter anything in addition to the letter






28. Colon is placed after the salutation and a comma after the compimentary close






29. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






30. Everyday letters that are a part of the normal course of business. (please send a catalog)






31. Initials of the typist if they are not the author of the letter






32. Announcing work policies - delegating responsibilities - and reporting results.






33. No punctuation marks are used after the salutation and the complientary close






34. When you are discussing invoice - invoice is a bill






35. Number of spaces between the inside address and salutation.






36. Everday letters making a claim that something was incorrect. (error in an order)






37. The date the letter is written






38. Number of spaces between the complimentary closing and the sender's typed name. (#2)






39. Informs the reader that a copy has been sent to someone else






40. Refers to writing a business letter that is reader oriented.


41. An inhouse letter.






42. All ines begin at the left margin






43. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






44. The way a letter is handeled






45. Receiver's Address






46. Title of the person who wrote the letter






47. The very last thing - avoid if at all possible - a short last minute message






48. Includes company name - address - phone number - and email.






49. Email and text messaging.






50. Use this rule when responding to emails in anger.