Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Informs the reader that a copy has been sent to someone else






2. All ines begin at the left margin






3. Direct opening - necessary details - and goodwill ending.






4. Written communication.






5. Everyday letters that identify what is being sent. (cover letter)






6. A downfall to email and electronic communication: Addresses must be...






7. Usually contains contact information and a final statement of appreciation.






8. The way a letter is handeled






9. When something else is enclosed with the letter anything in addition to the letter






10. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






11. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






12. Use this rule when responding to emails in anger.






13. Initials of the typist if they are not the author of the letter






14. One way to make it easier for the reader to say yes to a request. (persuasive)






15. Number of spaces between the inside address and salutation.






16. When writing a bad news letter - always leave an opportunity for future....






17. Only used when we don't know the recipients name






18. Number of spaces between the paragraphs in the body. (#2)






19. Receiver's Address






20. Title of the person who wrote the letter






21. The date the letter is written






22. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






23. One way to make the reader do as little work as possible (persuasive)






24. No punctuation marks are used after the salutation and the complientary close






25. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






26. The 'hello' after your salutation - use open or mixed punctuation






27. Colon is placed after the salutation and a comma after the compimentary close






28. Email and text messaging.






29. When you are discussing invoice - invoice is a bill






30. The new way to correspond. Formatted similar to a memo.






31. Number of spaces between the date and inside address.






32. Recipients name and address






33. Refers to writing a business letter that is reader oriented.

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34. Email messages written discussing one topic.






35. This part of an email must be descriptive.






36. Attention getting opening statements - factual statements - request - and action.






37. The very last thing - avoid if at all possible - a short last minute message






38. Routine request - transmittal - acknowledgement - claim.






39. Refers to the importance of sounding postive when writing a business letter.






40. Tells you what the letter is going to be about






41. Number of spaces between the complimentary closing and the sender's typed name. (#2)






42. Includes company name - address - phone number - and email.






43. An inhouse letter.






44. Used either open or mixed punctuation the 'good-bye'






45. Everday letters that acknowledge receipt of something.






46. Everday letters making a claim that something was incorrect. (error in an order)






47. Sincerely -






48. Everyday letters that are a part of the normal course of business. (please send a catalog)






49. When writing persuasive letters - you are able to show more...






50. Dear Mr. or Mrs.: