Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Dear Mr. or Mrs.:






2. When writing persuasive letters - you are able to show more...






3. Refers to writing a business letter that is reader oriented.


4. Only used when we don't know the recipients name






5. Email and text messaging.






6. An inhouse letter.






7. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






8. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






9. One way to make the reader do as little work as possible (persuasive)






10. Number of spaces between the date and inside address.






11. The way a letter is handeled






12. A downfall to email and electronic communication: Addresses must be...






13. Title of the person who wrote the letter






14. Everyday letters that are a part of the normal course of business. (please send a catalog)






15. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






16. This part of an email must be descriptive.






17. One way to make it easier for the reader to say yes to a request. (persuasive)






18. Refers to planning in advance what to write in a business letter.






19. Number of spaces between the complimentary closing and the sender's typed name. (#2)






20. The new way to correspond. Formatted similar to a memo.






21. Colon is placed after the salutation and a comma after the compimentary close






22. Refers to the importance of sounding postive when writing a business letter.






23. Receiver's Address






24. Used either open or mixed punctuation the 'good-bye'






25. Informs the reader that a copy has been sent to someone else






26. Written communication.






27. Everyday letters that identify what is being sent. (cover letter)






28. The date the letter is written






29. When you are discussing invoice - invoice is a bill






30. The very last thing - avoid if at all possible - a short last minute message






31. Everday letters making a claim that something was incorrect. (error in an order)






32. Direct opening - necessary details - and goodwill ending.






33. Use this rule when responding to emails in anger.






34. Everday letters that acknowledge receipt of something.






35. Includes company name - address - phone number - and email.






36. Number of spaces between the letterhead and date.






37. The 'hello' after your salutation - use open or mixed punctuation






38. Announcing work policies - delegating responsibilities - and reporting results.






39. No punctuation marks are used after the salutation and the complientary close






40. Number of spaces between the paragraphs in the body. (#2)






41. Routine request - transmittal - acknowledgement - claim.






42. When something else is enclosed with the letter anything in addition to the letter






43. Number of spaces between the inside address and salutation.






44. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






45. Email messages written discussing one topic.






46. When writing a bad news letter - always leave an opportunity for future....






47. Initials of the typist if they are not the author of the letter






48. Recipients name and address






49. All ines begin at the left margin






50. Tells you what the letter is going to be about