Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






2. Initials of the typist if they are not the author of the letter






3. Number of spaces between the complimentary closing and the sender's typed name. (#2)






4. Receiver's Address






5. The new way to correspond. Formatted similar to a memo.






6. Email and text messaging.






7. When writing a bad news letter - always leave an opportunity for future....






8. Everyday letters that are a part of the normal course of business. (please send a catalog)






9. The date the letter is written






10. Attention getting opening statements - factual statements - request - and action.






11. Announcing work policies - delegating responsibilities - and reporting results.






12. The very last thing - avoid if at all possible - a short last minute message






13. Refers to the importance of sounding postive when writing a business letter.






14. An inhouse letter.






15. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






16. When you are discussing invoice - invoice is a bill






17. Recipients name and address






18. Tells you what the letter is going to be about






19. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






20. Used either open or mixed punctuation the 'good-bye'






21. The way a letter is handeled






22. One way to make it easier for the reader to say yes to a request. (persuasive)






23. A downfall to email and electronic communication: Addresses must be...






24. Everyday letters that identify what is being sent. (cover letter)






25. Title of the person who wrote the letter






26. Colon is placed after the salutation and a comma after the compimentary close






27. Number of spaces between the date and inside address.






28. Sincerely -






29. Number of spaces between the paragraphs in the body. (#2)






30. Routine request - transmittal - acknowledgement - claim.






31. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






32. All ines begin at the left margin






33. Only used when we don't know the recipients name






34. Refers to writing a business letter that is reader oriented.


35. Everday letters that acknowledge receipt of something.






36. No punctuation marks are used after the salutation and the complientary close






37. One way to make the reader do as little work as possible (persuasive)






38. Email messages written discussing one topic.






39. When writing persuasive letters - you are able to show more...






40. Includes company name - address - phone number - and email.






41. Direct opening - necessary details - and goodwill ending.






42. Number of spaces between the inside address and salutation.






43. Number of spaces between the letterhead and date.






44. The 'hello' after your salutation - use open or mixed punctuation






45. This part of an email must be descriptive.






46. Informs the reader that a copy has been sent to someone else






47. Dear Mr. or Mrs.:






48. Written communication.






49. Use this rule when responding to emails in anger.






50. Everday letters making a claim that something was incorrect. (error in an order)