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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Dear Mr. or Mrs.:
Business
Salutation
enclosures
Claim
2. Receiver's Address
enclosures
post script
Precise
Inside Address
3. Direct opening - necessary details - and goodwill ending.
date
Body of a Bad News Letter
Body of an Everyday Letter
Electronic Communication
4. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
body
Include an Envelope
3-4 (#2)
Email
5. Number of spaces between the complimentary closing and the sender's typed name. (#2)
Letterhead
3-4 (#2)
Include an Envelope
Precise
6. Email messages written discussing one topic.
complimentary close
Single Subject Emails
RE:
Electronic Communication
7. All ines begin at the left margin
Claim
Letterhead
block format
3-4 (#2)
8. Everday letters making a claim that something was incorrect. (error in an order)
open punctuation
Claim
Salutation
modified block
9. Number of spaces between the paragraphs in the body. (#2)
block format
Body of an Everyday Letter
1 (#2)
subject
10. Refers to planning in advance what to write in a business letter.
Precise
Personality
Organization
block format
11. Refers to the importance of sounding postive when writing a business letter.
body
Personality
3-4 (#2)
Outlook
12. Includes company name - address - phone number - and email.
mailing notation
Subject
Letterhead
Business
13. Announcing work policies - delegating responsibilities - and reporting results.
Memorandum
Uses for Memos
Claim
Complimentary Closing
14. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
subject
authors title
modified block
Memorandum
15. When you are discussing invoice - invoice is a bill
RE:
Complimentary Closing
24 Hour Rule
Memorandum
16. The new way to correspond. Formatted similar to a memo.
salutation
Email
Tone
Goodwill Ending
17. Attention getting opening statements - factual statements - request - and action.
Claim
block format
Body of a Persuasive Letter
Routine Request
18. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Body of a Bad News Letter
Body of an Everyday Letter
Personality
post script
19. Only used when we don't know the recipients name
ATTN:
open punctuation
Electronic Communication
Salutation
20. Tells you what the letter is going to be about
Body of a Persuasive Letter
Electronic Communication
Salutation
subject
21. One way to make it easier for the reader to say yes to a request. (persuasive)
Complimentary Closing
Single Subject Emails
Give Options
mailing notation
22. Use this rule when responding to emails in anger.
Business
authors title
Give Options
24 Hour Rule
23. Used either open or mixed punctuation the 'good-bye'
Precise
complimentary close
subject
24 Hour Rule
24. This part of an email must be descriptive.
Tone
Precise
Subject
Give Options
25. When something else is enclosed with the letter anything in addition to the letter
Types of Everyday Letters
Acknowledgement
enclosures
Outlook
26. When writing a bad news letter - always leave an opportunity for future....
Business
block format
RE:
open punctuation
27. Sincerely -
Business
Complimentary Closing
Tone
complimentary close
28. Everyday letters that are a part of the normal course of business. (please send a catalog)
Email
Body of a Bad News Letter
The 'You' Approach
Routine Request
29. Number of spaces between the letterhead and date.
Inside Address
date
Uses for Memos
3
30. The very last thing - avoid if at all possible - a short last minute message
1 (#2)
post script
Include an Envelope
Business
31. An inhouse letter.
Inside Address
Memorandum
Letterhead
address
32. A downfall to email and electronic communication: Addresses must be...
subject
ATTN:
Precise
The 'You' Approach
33. Informs the reader that a copy has been sent to someone else
The 'You' Approach
Body of an Everyday Letter
courtesy copy
mailing notation
34. Recipients name and address
Electronic Communication
Inside Address
1
address
35. Title of the person who wrote the letter
reference initials
open punctuation
authors title
Uses for Memos
36. The date the letter is written
post script
date
Letterhead
Transmittal
37. No punctuation marks are used after the salutation and the complientary close
open punctuation
post script
salutation
mixed punctuation
38. Number of spaces between the date and inside address.
Single Subject Emails
complimentary close
Types of Everyday Letters
3-4
39. Routine request - transmittal - acknowledgement - claim.
Types of Everyday Letters
enclosures
Body of a Persuasive Letter
Uses for Memos
40. One way to make the reader do as little work as possible (persuasive)
body
ATTN:
Business
Include an Envelope
41. Refers to writing a business letter that is reader oriented.
42. Colon is placed after the salutation and a comma after the compimentary close
enclosures
Inside Address
Electronic Communication
mixed punctuation
43. Written communication.
Electronic Communication
Include an Envelope
Complimentary Closing
Correspondence
44. The way a letter is handeled
Include an Envelope
Letterhead
mailing notation
3-4
45. Number of spaces between the inside address and salutation.
Uses for Memos
open punctuation
1
Memorandum
46. Initials of the typist if they are not the author of the letter
Single Subject Emails
reference initials
date
Body of a Persuasive Letter
47. The 'hello' after your salutation - use open or mixed punctuation
Types of Everyday Letters
salutation
Goodwill Ending
Email
48. Usually contains contact information and a final statement of appreciation.
enclosures
Claim
Goodwill Ending
Organization
49. Everyday letters that identify what is being sent. (cover letter)
Body of a Bad News Letter
Correspondence
Claim
Transmittal
50. Email and text messaging.
Inside Address
Electronic Communication
Precise
3