SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the letterhead and date.
reference initials
3
ATTN:
Precise
2. Use this rule when responding to emails in anger.
open punctuation
subject
24 Hour Rule
Personality
3. One way to make it easier for the reader to say yes to a request. (persuasive)
Give Options
Electronic Communication
1 (#2)
Complimentary Closing
4. Everyday letters that identify what is being sent. (cover letter)
24 Hour Rule
courtesy copy
Goodwill Ending
Transmittal
5. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
Body of a Bad News Letter
Complimentary Closing
modified block
Electronic Communication
6. Refers to the importance of sounding postive when writing a business letter.
Organization
Letterhead
Outlook
ATTN:
7. Email messages written discussing one topic.
Electronic Communication
mailing notation
Include an Envelope
Single Subject Emails
8. The new way to correspond. Formatted similar to a memo.
Electronic Communication
Email
Letterhead
3-4 (#2)
9. Only used when we don't know the recipients name
Claim
ATTN:
subject
Complimentary Closing
10. Recipients name and address
complimentary close
address
Outlook
Letterhead
11. Direct opening - necessary details - and goodwill ending.
subject
ATTN:
Routine Request
Body of an Everyday Letter
12. Used either open or mixed punctuation the 'good-bye'
Memorandum
complimentary close
enclosures
mixed punctuation
13. The 'hello' after your salutation - use open or mixed punctuation
Acknowledgement
Personality
salutation
block format
14. Includes company name - address - phone number - and email.
Salutation
complimentary close
open punctuation
Letterhead
15. The date the letter is written
block format
Complimentary Closing
date
Types of Everyday Letters
16. Everday letters making a claim that something was incorrect. (error in an order)
Uses for Memos
Salutation
body
Claim
17. Dear Mr. or Mrs.:
Transmittal
Salutation
Body of a Persuasive Letter
subject
18. Informs the reader that a copy has been sent to someone else
The 'You' Approach
Email
3
courtesy copy
19. Routine request - transmittal - acknowledgement - claim.
Acknowledgement
3-4 (#2)
Include an Envelope
Types of Everyday Letters
20. The very last thing - avoid if at all possible - a short last minute message
Acknowledgement
1
Outlook
post script
21. Receiver's Address
Acknowledgement
post script
Inside Address
salutation
22. When something else is enclosed with the letter anything in addition to the letter
Email
Types of Everyday Letters
enclosures
block format
23. Tells you what the letter is going to be about
address
mixed punctuation
subject
3-4 (#2)
24. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Tone
Electronic Communication
RE:
post script
25. When you are discussing invoice - invoice is a bill
Types of Everyday Letters
RE:
Email
Body of an Everyday Letter
26. When writing persuasive letters - you are able to show more...
1 (#2)
Letterhead
24 Hour Rule
Personality
27. One way to make the reader do as little work as possible (persuasive)
Acknowledgement
Correspondence
Include an Envelope
Organization
28. Number of spaces between the paragraphs in the body. (#2)
Uses for Memos
1 (#2)
Complimentary Closing
3-4
29. Number of spaces between the complimentary closing and the sender's typed name. (#2)
The 'You' Approach
Complimentary Closing
3-4 (#2)
Outlook
30. Written communication.
Correspondence
Body of a Bad News Letter
3-4
Precise
31. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Body of a Bad News Letter
courtesy copy
enclosures
date
32. Title of the person who wrote the letter
subject
Acknowledgement
Single Subject Emails
authors title
33. Sincerely -
Complimentary Closing
The 'You' Approach
1 (#2)
Body of a Persuasive Letter
34. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
Precise
subject
body
Body of an Everyday Letter
35. Colon is placed after the salutation and a comma after the compimentary close
salutation
mixed punctuation
authors title
Give Options
36. When writing a bad news letter - always leave an opportunity for future....
Organization
3
Business
3-4 (#2)
37. Refers to planning in advance what to write in a business letter.
Body of a Persuasive Letter
Organization
date
authors title
38. Number of spaces between the date and inside address.
3-4
24 Hour Rule
Memorandum
mixed punctuation
39. No punctuation marks are used after the salutation and the complientary close
Give Options
Precise
open punctuation
1 (#2)
40. This part of an email must be descriptive.
Subject
Correspondence
Uses for Memos
1 (#2)
41. Number of spaces between the inside address and salutation.
salutation
1
Subject
mailing notation
42. Attention getting opening statements - factual statements - request - and action.
Goodwill Ending
salutation
Salutation
Body of a Persuasive Letter
43. Everyday letters that are a part of the normal course of business. (please send a catalog)
1 (#2)
Types of Everyday Letters
Routine Request
mailing notation
44. The way a letter is handeled
mixed punctuation
authors title
Single Subject Emails
mailing notation
45. All ines begin at the left margin
Business
block format
Inside Address
Claim
46. An inhouse letter.
Memorandum
3-4
Include an Envelope
Personality
47. Everday letters that acknowledge receipt of something.
Inside Address
3
authors title
Acknowledgement
48. Initials of the typist if they are not the author of the letter
RE:
Memorandum
reference initials
Letterhead
49. Announcing work policies - delegating responsibilities - and reporting results.
salutation
Subject
RE:
Uses for Memos
50. Usually contains contact information and a final statement of appreciation.
Organization
Goodwill Ending
Complimentary Closing
subject