Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Initials of the typist if they are not the author of the letter






2. Number of spaces between the letterhead and date.






3. Refers to planning in advance what to write in a business letter.






4. The way a letter is handeled






5. Sincerely -






6. When writing a bad news letter - always leave an opportunity for future....






7. Receiver's Address






8. One way to make it easier for the reader to say yes to a request. (persuasive)






9. The date the letter is written






10. Number of spaces between the inside address and salutation.






11. The new way to correspond. Formatted similar to a memo.






12. An inhouse letter.






13. Attention getting opening statements - factual statements - request - and action.






14. Everyday letters that identify what is being sent. (cover letter)






15. Use this rule when responding to emails in anger.






16. Used either open or mixed punctuation the 'good-bye'






17. Routine request - transmittal - acknowledgement - claim.






18. Direct opening - necessary details - and goodwill ending.






19. Informs the reader that a copy has been sent to someone else






20. Recipients name and address






21. Dear Mr. or Mrs.:






22. When writing persuasive letters - you are able to show more...






23. A downfall to email and electronic communication: Addresses must be...






24. Tells you what the letter is going to be about






25. Refers to the importance of sounding postive when writing a business letter.






26. Everday letters that acknowledge receipt of something.






27. Includes company name - address - phone number - and email.






28. Everyday letters that are a part of the normal course of business. (please send a catalog)






29. One way to make the reader do as little work as possible (persuasive)






30. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






31. Email and text messaging.






32. No punctuation marks are used after the salutation and the complientary close






33. Email messages written discussing one topic.






34. Colon is placed after the salutation and a comma after the compimentary close






35. Number of spaces between the complimentary closing and the sender's typed name. (#2)






36. Written communication.






37. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






38. Number of spaces between the date and inside address.






39. Refers to writing a business letter that is reader oriented.


40. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






41. Everday letters making a claim that something was incorrect. (error in an order)






42. Announcing work policies - delegating responsibilities - and reporting results.






43. Title of the person who wrote the letter






44. Number of spaces between the paragraphs in the body. (#2)






45. This part of an email must be descriptive.






46. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






47. The 'hello' after your salutation - use open or mixed punctuation






48. When something else is enclosed with the letter anything in addition to the letter






49. When you are discussing invoice - invoice is a bill






50. Usually contains contact information and a final statement of appreciation.