Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






2. When you are discussing invoice - invoice is a bill






3. No punctuation marks are used after the salutation and the complientary close






4. Announcing work policies - delegating responsibilities - and reporting results.






5. Usually contains contact information and a final statement of appreciation.






6. Everday letters that acknowledge receipt of something.






7. Used either open or mixed punctuation the 'good-bye'






8. Routine request - transmittal - acknowledgement - claim.






9. Refers to writing a business letter that is reader oriented.

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


10. Use this rule when responding to emails in anger.






11. Email messages written discussing one topic.






12. Recipients name and address






13. Refers to planning in advance what to write in a business letter.






14. This part of an email must be descriptive.






15. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






16. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






17. The very last thing - avoid if at all possible - a short last minute message






18. A downfall to email and electronic communication: Addresses must be...






19. Email and text messaging.






20. Dear Mr. or Mrs.:






21. An inhouse letter.






22. When writing persuasive letters - you are able to show more...






23. Number of spaces between the inside address and salutation.






24. Initials of the typist if they are not the author of the letter






25. Written communication.






26. Sincerely -






27. One way to make it easier for the reader to say yes to a request. (persuasive)






28. All ines begin at the left margin






29. Colon is placed after the salutation and a comma after the compimentary close






30. Number of spaces between the date and inside address.






31. When writing a bad news letter - always leave an opportunity for future....






32. Attention getting opening statements - factual statements - request - and action.






33. Number of spaces between the paragraphs in the body. (#2)






34. The new way to correspond. Formatted similar to a memo.






35. Everyday letters that identify what is being sent. (cover letter)






36. The 'hello' after your salutation - use open or mixed punctuation






37. Number of spaces between the letterhead and date.






38. Number of spaces between the complimentary closing and the sender's typed name. (#2)






39. Only used when we don't know the recipients name






40. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






41. The way a letter is handeled






42. Receiver's Address






43. The date the letter is written






44. Refers to the importance of sounding postive when writing a business letter.






45. Informs the reader that a copy has been sent to someone else






46. Everyday letters that are a part of the normal course of business. (please send a catalog)






47. Everday letters making a claim that something was incorrect. (error in an order)






48. Direct opening - necessary details - and goodwill ending.






49. One way to make the reader do as little work as possible (persuasive)






50. Includes company name - address - phone number - and email.