Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Announcing work policies - delegating responsibilities - and reporting results.






2. One way to make it easier for the reader to say yes to a request. (persuasive)






3. No punctuation marks are used after the salutation and the complientary close






4. Includes company name - address - phone number - and email.






5. Number of spaces between the inside address and salutation.






6. Refers to writing a business letter that is reader oriented.


7. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






8. The way a letter is handeled






9. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






10. Everyday letters that identify what is being sent. (cover letter)






11. Receiver's Address






12. Number of spaces between the date and inside address.






13. Recipients name and address






14. Everday letters making a claim that something was incorrect. (error in an order)






15. The new way to correspond. Formatted similar to a memo.






16. Informs the reader that a copy has been sent to someone else






17. One way to make the reader do as little work as possible (persuasive)






18. A downfall to email and electronic communication: Addresses must be...






19. Use this rule when responding to emails in anger.






20. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






21. Usually contains contact information and a final statement of appreciation.






22. The date the letter is written






23. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






24. Email messages written discussing one topic.






25. Written communication.






26. Email and text messaging.






27. When writing a bad news letter - always leave an opportunity for future....






28. All ines begin at the left margin






29. Routine request - transmittal - acknowledgement - claim.






30. When you are discussing invoice - invoice is a bill






31. Title of the person who wrote the letter






32. Number of spaces between the paragraphs in the body. (#2)






33. When writing persuasive letters - you are able to show more...






34. Everyday letters that are a part of the normal course of business. (please send a catalog)






35. Dear Mr. or Mrs.:






36. Tells you what the letter is going to be about






37. Number of spaces between the complimentary closing and the sender's typed name. (#2)






38. Sincerely -






39. Used either open or mixed punctuation the 'good-bye'






40. Initials of the typist if they are not the author of the letter






41. Number of spaces between the letterhead and date.






42. Only used when we don't know the recipients name






43. Direct opening - necessary details - and goodwill ending.






44. Attention getting opening statements - factual statements - request - and action.






45. Refers to planning in advance what to write in a business letter.






46. The very last thing - avoid if at all possible - a short last minute message






47. When something else is enclosed with the letter anything in addition to the letter






48. Colon is placed after the salutation and a comma after the compimentary close






49. Refers to the importance of sounding postive when writing a business letter.






50. An inhouse letter.