Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The new way to correspond. Formatted similar to a memo.






2. Direct opening - necessary details - and goodwill ending.






3. When something else is enclosed with the letter anything in addition to the letter






4. This part of an email must be descriptive.






5. Initials of the typist if they are not the author of the letter






6. Email and text messaging.






7. Email messages written discussing one topic.






8. The very last thing - avoid if at all possible - a short last minute message






9. Only used when we don't know the recipients name






10. Written communication.






11. Colon is placed after the salutation and a comma after the compimentary close






12. Number of spaces between the date and inside address.






13. Number of spaces between the letterhead and date.






14. An inhouse letter.






15. Refers to writing a business letter that is reader oriented.


16. Refers to the importance of sounding postive when writing a business letter.






17. When you are discussing invoice - invoice is a bill






18. Everyday letters that are a part of the normal course of business. (please send a catalog)






19. Everday letters making a claim that something was incorrect. (error in an order)






20. No punctuation marks are used after the salutation and the complientary close






21. Routine request - transmittal - acknowledgement - claim.






22. Use this rule when responding to emails in anger.






23. All ines begin at the left margin






24. Recipients name and address






25. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






26. Usually contains contact information and a final statement of appreciation.






27. One way to make the reader do as little work as possible (persuasive)






28. Everday letters that acknowledge receipt of something.






29. Number of spaces between the inside address and salutation.






30. Receiver's Address






31. Title of the person who wrote the letter






32. Used either open or mixed punctuation the 'good-bye'






33. Announcing work policies - delegating responsibilities - and reporting results.






34. Sincerely -






35. Dear Mr. or Mrs.:






36. Refers to planning in advance what to write in a business letter.






37. When writing persuasive letters - you are able to show more...






38. The 'hello' after your salutation - use open or mixed punctuation






39. Attention getting opening statements - factual statements - request - and action.






40. Everyday letters that identify what is being sent. (cover letter)






41. A downfall to email and electronic communication: Addresses must be...






42. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






43. Tells you what the letter is going to be about






44. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






45. When writing a bad news letter - always leave an opportunity for future....






46. The way a letter is handeled






47. Includes company name - address - phone number - and email.






48. Number of spaces between the complimentary closing and the sender's typed name. (#2)






49. Informs the reader that a copy has been sent to someone else






50. Number of spaces between the paragraphs in the body. (#2)