Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The very last thing - avoid if at all possible - a short last minute message






2. When writing a bad news letter - always leave an opportunity for future....






3. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






4. When you are discussing invoice - invoice is a bill






5. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






6. The 'hello' after your salutation - use open or mixed punctuation






7. Routine request - transmittal - acknowledgement - claim.






8. Number of spaces between the complimentary closing and the sender's typed name. (#2)






9. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






10. Usually contains contact information and a final statement of appreciation.






11. Email and text messaging.






12. Only used when we don't know the recipients name






13. All ines begin at the left margin






14. Initials of the typist if they are not the author of the letter






15. Number of spaces between the date and inside address.






16. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






17. Receiver's Address






18. Number of spaces between the paragraphs in the body. (#2)






19. Attention getting opening statements - factual statements - request - and action.






20. One way to make the reader do as little work as possible (persuasive)






21. An inhouse letter.






22. Direct opening - necessary details - and goodwill ending.






23. Colon is placed after the salutation and a comma after the compimentary close






24. The date the letter is written






25. Number of spaces between the inside address and salutation.






26. Email messages written discussing one topic.






27. Written communication.






28. When writing persuasive letters - you are able to show more...






29. Includes company name - address - phone number - and email.






30. No punctuation marks are used after the salutation and the complientary close






31. Sincerely -






32. One way to make it easier for the reader to say yes to a request. (persuasive)






33. Refers to writing a business letter that is reader oriented.


34. Everday letters that acknowledge receipt of something.






35. Refers to planning in advance what to write in a business letter.






36. Number of spaces between the letterhead and date.






37. Use this rule when responding to emails in anger.






38. Recipients name and address






39. Tells you what the letter is going to be about






40. Everyday letters that are a part of the normal course of business. (please send a catalog)






41. Everyday letters that identify what is being sent. (cover letter)






42. Informs the reader that a copy has been sent to someone else






43. Refers to the importance of sounding postive when writing a business letter.






44. Title of the person who wrote the letter






45. Announcing work policies - delegating responsibilities - and reporting results.






46. Everday letters making a claim that something was incorrect. (error in an order)






47. This part of an email must be descriptive.






48. The way a letter is handeled






49. Used either open or mixed punctuation the 'good-bye'






50. When something else is enclosed with the letter anything in addition to the letter