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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When writing a bad news letter - always leave an opportunity for future....
Business
enclosures
Email
1 (#2)
2. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Body of a Bad News Letter
mailing notation
3
ATTN:
3. Number of spaces between the inside address and salutation.
block format
1
Body of a Bad News Letter
Precise
4. Used either open or mixed punctuation the 'good-bye'
Body of a Persuasive Letter
Correspondence
complimentary close
body
5. Title of the person who wrote the letter
Salutation
Types of Everyday Letters
authors title
mailing notation
6. Attention getting opening statements - factual statements - request - and action.
Outlook
Tone
Subject
Body of a Persuasive Letter
7. Everyday letters that identify what is being sent. (cover letter)
Email
Memorandum
Transmittal
Body of an Everyday Letter
8. Includes company name - address - phone number - and email.
Letterhead
modified block
24 Hour Rule
Body of a Bad News Letter
9. Refers to planning in advance what to write in a business letter.
ATTN:
Transmittal
Subject
Organization
10. Refers to writing a business letter that is reader oriented.
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11. An inhouse letter.
Memorandum
RE:
Outlook
Tone
12. Routine request - transmittal - acknowledgement - claim.
Types of Everyday Letters
block format
Acknowledgement
Correspondence
13. Initials of the typist if they are not the author of the letter
Personality
Salutation
reference initials
courtesy copy
14. The 'hello' after your salutation - use open or mixed punctuation
salutation
Outlook
Memorandum
body
15. Number of spaces between the letterhead and date.
Body of an Everyday Letter
3
modified block
date
16. One way to make the reader do as little work as possible (persuasive)
Include an Envelope
Give Options
Precise
3-4
17. When writing persuasive letters - you are able to show more...
Personality
Body of a Bad News Letter
Include an Envelope
1
18. Email messages written discussing one topic.
Organization
Types of Everyday Letters
The 'You' Approach
Single Subject Emails
19. Receiver's Address
date
RE:
Inside Address
Memorandum
20. All ines begin at the left margin
block format
Routine Request
Uses for Memos
Types of Everyday Letters
21. Number of spaces between the paragraphs in the body. (#2)
1
Subject
1 (#2)
Transmittal
22. One way to make it easier for the reader to say yes to a request. (persuasive)
Types of Everyday Letters
Give Options
Single Subject Emails
authors title
23. No punctuation marks are used after the salutation and the complientary close
Types of Everyday Letters
open punctuation
courtesy copy
Email
24. Email and text messaging.
open punctuation
Personality
Electronic Communication
mixed punctuation
25. Announcing work policies - delegating responsibilities - and reporting results.
mailing notation
Uses for Memos
Body of an Everyday Letter
ATTN:
26. Recipients name and address
Personality
address
ATTN:
open punctuation
27. Dear Mr. or Mrs.:
courtesy copy
Salutation
Email
Body of a Persuasive Letter
28. This part of an email must be descriptive.
Subject
Outlook
RE:
Give Options
29. Refers to the importance of sounding postive when writing a business letter.
1
Transmittal
Outlook
Electronic Communication
30. Everyday letters that are a part of the normal course of business. (please send a catalog)
Routine Request
enclosures
courtesy copy
Acknowledgement
31. The date the letter is written
body
post script
date
Body of a Persuasive Letter
32. Sincerely -
enclosures
Complimentary Closing
Inside Address
Body of an Everyday Letter
33. Usually contains contact information and a final statement of appreciation.
Goodwill Ending
Subject
Electronic Communication
Inside Address
34. The new way to correspond. Formatted similar to a memo.
Precise
Inside Address
Email
Claim
35. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
modified block
3-4
Electronic Communication
subject
36. Only used when we don't know the recipients name
ATTN:
3-4
subject
Personality
37. When something else is enclosed with the letter anything in addition to the letter
The 'You' Approach
Complimentary Closing
Body of an Everyday Letter
enclosures
38. Direct opening - necessary details - and goodwill ending.
Body of an Everyday Letter
1
3-4
Give Options
39. Everday letters making a claim that something was incorrect. (error in an order)
Claim
Salutation
block format
Routine Request
40. Number of spaces between the complimentary closing and the sender's typed name. (#2)
Goodwill Ending
3-4 (#2)
Claim
Routine Request
41. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
Precise
Inside Address
body
complimentary close
42. Everday letters that acknowledge receipt of something.
3-4
Acknowledgement
Memorandum
date
43. When you are discussing invoice - invoice is a bill
address
post script
24 Hour Rule
RE:
44. The very last thing - avoid if at all possible - a short last minute message
Tone
post script
Transmittal
Letterhead
45. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
block format
Types of Everyday Letters
Tone
Complimentary Closing
46. Written communication.
open punctuation
date
Correspondence
Transmittal
47. Tells you what the letter is going to be about
Complimentary Closing
post script
subject
Business
48. A downfall to email and electronic communication: Addresses must be...
Email
ATTN:
mixed punctuation
Precise
49. The way a letter is handeled
mailing notation
3-4
Claim
RE:
50. Number of spaces between the date and inside address.
3-4
Email
Organization
Single Subject Emails