Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The new way to correspond. Formatted similar to a memo.






2. Only used when we don't know the recipients name






3. Email and text messaging.






4. Attention getting opening statements - factual statements - request - and action.






5. When writing a bad news letter - always leave an opportunity for future....






6. When something else is enclosed with the letter anything in addition to the letter






7. When writing persuasive letters - you are able to show more...






8. Everyday letters that are a part of the normal course of business. (please send a catalog)






9. The 'hello' after your salutation - use open or mixed punctuation






10. One way to make it easier for the reader to say yes to a request. (persuasive)






11. The date the letter is written






12. Written communication.






13. An inhouse letter.






14. Refers to the importance of sounding postive when writing a business letter.






15. The way a letter is handeled






16. Use this rule when responding to emails in anger.






17. Recipients name and address






18. Email messages written discussing one topic.






19. Dear Mr. or Mrs.:






20. A downfall to email and electronic communication: Addresses must be...






21. No punctuation marks are used after the salutation and the complientary close






22. Sincerely -






23. This part of an email must be descriptive.






24. Used either open or mixed punctuation the 'good-bye'






25. Number of spaces between the inside address and salutation.






26. Refers to writing a business letter that is reader oriented.


27. Usually contains contact information and a final statement of appreciation.






28. Everday letters that acknowledge receipt of something.






29. One way to make the reader do as little work as possible (persuasive)






30. Number of spaces between the date and inside address.






31. Receiver's Address






32. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






33. Everyday letters that identify what is being sent. (cover letter)






34. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






35. Includes company name - address - phone number - and email.






36. Title of the person who wrote the letter






37. Routine request - transmittal - acknowledgement - claim.






38. The very last thing - avoid if at all possible - a short last minute message






39. Refers to planning in advance what to write in a business letter.






40. Number of spaces between the letterhead and date.






41. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






42. Direct opening - necessary details - and goodwill ending.






43. Number of spaces between the complimentary closing and the sender's typed name. (#2)






44. All ines begin at the left margin






45. Initials of the typist if they are not the author of the letter






46. Tells you what the letter is going to be about






47. When you are discussing invoice - invoice is a bill






48. Everday letters making a claim that something was incorrect. (error in an order)






49. Number of spaces between the paragraphs in the body. (#2)






50. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.