Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. This part of an email must be descriptive.






2. The new way to correspond. Formatted similar to a memo.






3. Tells you what the letter is going to be about






4. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






5. Attention getting opening statements - factual statements - request - and action.






6. The way a letter is handeled






7. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






8. When you are discussing invoice - invoice is a bill






9. Number of spaces between the complimentary closing and the sender's typed name. (#2)






10. Recipients name and address






11. When writing persuasive letters - you are able to show more...






12. No punctuation marks are used after the salutation and the complientary close






13. Written communication.






14. Sincerely -






15. Used either open or mixed punctuation the 'good-bye'






16. Number of spaces between the paragraphs in the body. (#2)






17. An inhouse letter.






18. Email messages written discussing one topic.






19. Receiver's Address






20. Everyday letters that are a part of the normal course of business. (please send a catalog)






21. A downfall to email and electronic communication: Addresses must be...






22. Number of spaces between the inside address and salutation.






23. The 'hello' after your salutation - use open or mixed punctuation






24. When writing a bad news letter - always leave an opportunity for future....






25. Includes company name - address - phone number - and email.






26. One way to make the reader do as little work as possible (persuasive)






27. Use this rule when responding to emails in anger.






28. Informs the reader that a copy has been sent to someone else






29. Refers to writing a business letter that is reader oriented.


30. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






31. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






32. Only used when we don't know the recipients name






33. Everyday letters that identify what is being sent. (cover letter)






34. Number of spaces between the letterhead and date.






35. One way to make it easier for the reader to say yes to a request. (persuasive)






36. Refers to the importance of sounding postive when writing a business letter.






37. All ines begin at the left margin






38. Dear Mr. or Mrs.:






39. The date the letter is written






40. Usually contains contact information and a final statement of appreciation.






41. Refers to planning in advance what to write in a business letter.






42. Number of spaces between the date and inside address.






43. When something else is enclosed with the letter anything in addition to the letter






44. Colon is placed after the salutation and a comma after the compimentary close






45. Direct opening - necessary details - and goodwill ending.






46. Title of the person who wrote the letter






47. Email and text messaging.






48. Initials of the typist if they are not the author of the letter






49. Everday letters that acknowledge receipt of something.






50. Routine request - transmittal - acknowledgement - claim.