Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The very last thing - avoid if at all possible - a short last minute message






2. The way a letter is handeled






3. Email and text messaging.






4. Everday letters that acknowledge receipt of something.






5. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






6. When you are discussing invoice - invoice is a bill






7. Number of spaces between the paragraphs in the body. (#2)






8. Use this rule when responding to emails in anger.






9. Number of spaces between the letterhead and date.






10. A downfall to email and electronic communication: Addresses must be...






11. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






12. An inhouse letter.






13. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






14. No punctuation marks are used after the salutation and the complientary close






15. Written communication.






16. Everyday letters that identify what is being sent. (cover letter)






17. Initials of the typist if they are not the author of the letter






18. Refers to the importance of sounding postive when writing a business letter.






19. Only used when we don't know the recipients name






20. The new way to correspond. Formatted similar to a memo.






21. Receiver's Address






22. When something else is enclosed with the letter anything in addition to the letter






23. Recipients name and address






24. Everyday letters that are a part of the normal course of business. (please send a catalog)






25. Refers to planning in advance what to write in a business letter.






26. Sincerely -






27. Colon is placed after the salutation and a comma after the compimentary close






28. The 'hello' after your salutation - use open or mixed punctuation






29. Direct opening - necessary details - and goodwill ending.






30. One way to make it easier for the reader to say yes to a request. (persuasive)






31. Attention getting opening statements - factual statements - request - and action.






32. Tells you what the letter is going to be about






33. When writing persuasive letters - you are able to show more...






34. This part of an email must be descriptive.






35. Number of spaces between the complimentary closing and the sender's typed name. (#2)






36. Everday letters making a claim that something was incorrect. (error in an order)






37. Dear Mr. or Mrs.:






38. Number of spaces between the inside address and salutation.






39. Includes company name - address - phone number - and email.






40. When writing a bad news letter - always leave an opportunity for future....






41. The date the letter is written






42. Usually contains contact information and a final statement of appreciation.






43. Announcing work policies - delegating responsibilities - and reporting results.






44. Email messages written discussing one topic.






45. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






46. Informs the reader that a copy has been sent to someone else






47. Refers to writing a business letter that is reader oriented.


48. One way to make the reader do as little work as possible (persuasive)






49. All ines begin at the left margin






50. Used either open or mixed punctuation the 'good-bye'