Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Only used when we don't know the recipients name






2. The 'hello' after your salutation - use open or mixed punctuation






3. Number of spaces between the letterhead and date.






4. Tells you what the letter is going to be about






5. Usually contains contact information and a final statement of appreciation.






6. Refers to the importance of sounding postive when writing a business letter.






7. Initials of the typist if they are not the author of the letter






8. When you are discussing invoice - invoice is a bill






9. Email messages written discussing one topic.






10. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






11. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






12. Dear Mr. or Mrs.:






13. Refers to planning in advance what to write in a business letter.






14. Everyday letters that identify what is being sent. (cover letter)






15. The very last thing - avoid if at all possible - a short last minute message






16. When something else is enclosed with the letter anything in addition to the letter






17. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






18. Includes company name - address - phone number - and email.






19. Announcing work policies - delegating responsibilities - and reporting results.






20. An inhouse letter.






21. A downfall to email and electronic communication: Addresses must be...






22. Number of spaces between the date and inside address.






23. The date the letter is written






24. One way to make the reader do as little work as possible (persuasive)






25. One way to make it easier for the reader to say yes to a request. (persuasive)






26. Number of spaces between the complimentary closing and the sender's typed name. (#2)






27. Routine request - transmittal - acknowledgement - claim.






28. Colon is placed after the salutation and a comma after the compimentary close






29. Refers to writing a business letter that is reader oriented.

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30. The new way to correspond. Formatted similar to a memo.






31. Informs the reader that a copy has been sent to someone else






32. Receiver's Address






33. Attention getting opening statements - factual statements - request - and action.






34. Used either open or mixed punctuation the 'good-bye'






35. Written communication.






36. This part of an email must be descriptive.






37. Everyday letters that are a part of the normal course of business. (please send a catalog)






38. Number of spaces between the paragraphs in the body. (#2)






39. The way a letter is handeled






40. Recipients name and address






41. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






42. Email and text messaging.






43. Use this rule when responding to emails in anger.






44. Sincerely -






45. Everday letters making a claim that something was incorrect. (error in an order)






46. Title of the person who wrote the letter






47. When writing a bad news letter - always leave an opportunity for future....






48. Everday letters that acknowledge receipt of something.






49. When writing persuasive letters - you are able to show more...






50. All ines begin at the left margin







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Can you answer 50 questions in 15 minutes?


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