Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everyday letters that are a part of the normal course of business. (please send a catalog)






2. Everday letters that acknowledge receipt of something.






3. Number of spaces between the inside address and salutation.






4. Recipients name and address






5. When something else is enclosed with the letter anything in addition to the letter






6. Receiver's Address






7. Routine request - transmittal - acknowledgement - claim.






8. One way to make it easier for the reader to say yes to a request. (persuasive)






9. Initials of the typist if they are not the author of the letter






10. The date the letter is written






11. Dear Mr. or Mrs.:






12. Number of spaces between the paragraphs in the body. (#2)






13. When writing persuasive letters - you are able to show more...






14. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






15. No punctuation marks are used after the salutation and the complientary close






16. Tells you what the letter is going to be about






17. This part of an email must be descriptive.






18. Email messages written discussing one topic.






19. The 'hello' after your salutation - use open or mixed punctuation






20. Usually contains contact information and a final statement of appreciation.






21. Number of spaces between the letterhead and date.






22. Email and text messaging.






23. A downfall to email and electronic communication: Addresses must be...






24. Used either open or mixed punctuation the 'good-bye'






25. Announcing work policies - delegating responsibilities - and reporting results.






26. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






27. Title of the person who wrote the letter






28. Only used when we don't know the recipients name






29. Sincerely -






30. Direct opening - necessary details - and goodwill ending.






31. Written communication.






32. Colon is placed after the salutation and a comma after the compimentary close






33. Refers to writing a business letter that is reader oriented.


34. Everday letters making a claim that something was incorrect. (error in an order)






35. When writing a bad news letter - always leave an opportunity for future....






36. Number of spaces between the date and inside address.






37. Use this rule when responding to emails in anger.






38. Refers to the importance of sounding postive when writing a business letter.






39. The very last thing - avoid if at all possible - a short last minute message






40. Includes company name - address - phone number - and email.






41. All ines begin at the left margin






42. Attention getting opening statements - factual statements - request - and action.






43. One way to make the reader do as little work as possible (persuasive)






44. The new way to correspond. Formatted similar to a memo.






45. Everyday letters that identify what is being sent. (cover letter)






46. An inhouse letter.






47. The way a letter is handeled






48. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






49. When you are discussing invoice - invoice is a bill






50. Refers to planning in advance what to write in a business letter.