Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Recipients name and address






2. Written communication.






3. Number of spaces between the date and inside address.






4. No punctuation marks are used after the salutation and the complientary close






5. All ines begin at the left margin






6. This part of an email must be descriptive.






7. Includes company name - address - phone number - and email.






8. Dear Mr. or Mrs.:






9. Usually contains contact information and a final statement of appreciation.






10. Refers to planning in advance what to write in a business letter.






11. Everday letters that acknowledge receipt of something.






12. The 'hello' after your salutation - use open or mixed punctuation






13. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






14. Initials of the typist if they are not the author of the letter






15. Email messages written discussing one topic.






16. Used either open or mixed punctuation the 'good-bye'






17. One way to make it easier for the reader to say yes to a request. (persuasive)






18. Everyday letters that identify what is being sent. (cover letter)






19. The new way to correspond. Formatted similar to a memo.






20. Informs the reader that a copy has been sent to someone else






21. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






22. Receiver's Address






23. Attention getting opening statements - factual statements - request - and action.






24. Routine request - transmittal - acknowledgement - claim.






25. Number of spaces between the inside address and salutation.






26. When writing a bad news letter - always leave an opportunity for future....






27. The very last thing - avoid if at all possible - a short last minute message






28. Tells you what the letter is going to be about






29. Only used when we don't know the recipients name






30. Email and text messaging.






31. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






32. When writing persuasive letters - you are able to show more...






33. Number of spaces between the paragraphs in the body. (#2)






34. Colon is placed after the salutation and a comma after the compimentary close






35. Refers to writing a business letter that is reader oriented.


36. One way to make the reader do as little work as possible (persuasive)






37. Refers to the importance of sounding postive when writing a business letter.






38. Use this rule when responding to emails in anger.






39. Everyday letters that are a part of the normal course of business. (please send a catalog)






40. Sincerely -






41. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






42. The date the letter is written






43. A downfall to email and electronic communication: Addresses must be...






44. Announcing work policies - delegating responsibilities - and reporting results.






45. Number of spaces between the complimentary closing and the sender's typed name. (#2)






46. The way a letter is handeled






47. An inhouse letter.






48. Direct opening - necessary details - and goodwill ending.






49. When you are discussing invoice - invoice is a bill






50. Everday letters making a claim that something was incorrect. (error in an order)