Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Announcing work policies - delegating responsibilities - and reporting results.






2. One way to make it easier for the reader to say yes to a request. (persuasive)






3. Colon is placed after the salutation and a comma after the compimentary close






4. An inhouse letter.






5. Dear Mr. or Mrs.:






6. When writing a bad news letter - always leave an opportunity for future....






7. All ines begin at the left margin






8. Email and text messaging.






9. Everday letters that acknowledge receipt of something.






10. The very last thing - avoid if at all possible - a short last minute message






11. The way a letter is handeled






12. Use this rule when responding to emails in anger.






13. Usually contains contact information and a final statement of appreciation.






14. Informs the reader that a copy has been sent to someone else






15. No punctuation marks are used after the salutation and the complientary close






16. Routine request - transmittal - acknowledgement - claim.






17. When something else is enclosed with the letter anything in addition to the letter






18. Everyday letters that are a part of the normal course of business. (please send a catalog)






19. Used either open or mixed punctuation the 'good-bye'






20. Number of spaces between the paragraphs in the body. (#2)






21. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






22. Initials of the typist if they are not the author of the letter






23. Written communication.






24. Recipients name and address






25. Email messages written discussing one topic.






26. Refers to the importance of sounding postive when writing a business letter.






27. Attention getting opening statements - factual statements - request - and action.






28. The 'hello' after your salutation - use open or mixed punctuation






29. One way to make the reader do as little work as possible (persuasive)






30. Only used when we don't know the recipients name






31. This part of an email must be descriptive.






32. Includes company name - address - phone number - and email.






33. Refers to writing a business letter that is reader oriented.

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34. Number of spaces between the letterhead and date.






35. Tells you what the letter is going to be about






36. The date the letter is written






37. Everday letters making a claim that something was incorrect. (error in an order)






38. Number of spaces between the date and inside address.






39. A downfall to email and electronic communication: Addresses must be...






40. Refers to planning in advance what to write in a business letter.






41. When you are discussing invoice - invoice is a bill






42. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






43. Number of spaces between the complimentary closing and the sender's typed name. (#2)






44. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






45. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






46. Title of the person who wrote the letter






47. The new way to correspond. Formatted similar to a memo.






48. Direct opening - necessary details - and goodwill ending.






49. Number of spaces between the inside address and salutation.






50. When writing persuasive letters - you are able to show more...