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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The new way to correspond. Formatted similar to a memo.
enclosures
Email
Give Options
Outlook
2. Direct opening - necessary details - and goodwill ending.
Body of an Everyday Letter
Body of a Persuasive Letter
Single Subject Emails
Complimentary Closing
3. Announcing work policies - delegating responsibilities - and reporting results.
Uses for Memos
1
post script
Transmittal
4. The date the letter is written
date
Uses for Memos
salutation
Organization
5. An inhouse letter.
Memorandum
body
modified block
Letterhead
6. Dear Mr. or Mrs.:
Types of Everyday Letters
The 'You' Approach
Salutation
post script
7. The 'hello' after your salutation - use open or mixed punctuation
mailing notation
Complimentary Closing
salutation
Routine Request
8. The way a letter is handeled
Subject
subject
Uses for Memos
mailing notation
9. Number of spaces between the date and inside address.
Inside Address
Memorandum
open punctuation
3-4
10. Includes company name - address - phone number - and email.
Precise
Letterhead
Correspondence
Give Options
11. When writing a bad news letter - always leave an opportunity for future....
Precise
Business
Letterhead
subject
12. Informs the reader that a copy has been sent to someone else
Email
Organization
courtesy copy
Single Subject Emails
13. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
Types of Everyday Letters
Uses for Memos
body
1
14. When something else is enclosed with the letter anything in addition to the letter
RE:
enclosures
Personality
24 Hour Rule
15. Number of spaces between the paragraphs in the body. (#2)
1 (#2)
Salutation
Outlook
3
16. One way to make it easier for the reader to say yes to a request. (persuasive)
Give Options
Business
complimentary close
Inside Address
17. Only used when we don't know the recipients name
enclosures
Electronic Communication
ATTN:
1
18. Initials of the typist if they are not the author of the letter
reference initials
courtesy copy
date
open punctuation
19. The very last thing - avoid if at all possible - a short last minute message
complimentary close
post script
3-4
Body of a Bad News Letter
20. When writing persuasive letters - you are able to show more...
Body of a Persuasive Letter
post script
Organization
Personality
21. When you are discussing invoice - invoice is a bill
RE:
ATTN:
open punctuation
date
22. Number of spaces between the letterhead and date.
Letterhead
Body of an Everyday Letter
3
Body of a Bad News Letter
23. Refers to planning in advance what to write in a business letter.
mailing notation
Electronic Communication
Salutation
Organization
24. One way to make the reader do as little work as possible (persuasive)
Memorandum
Include an Envelope
Tone
Body of an Everyday Letter
25. Title of the person who wrote the letter
Body of an Everyday Letter
RE:
Subject
authors title
26. Everday letters making a claim that something was incorrect. (error in an order)
authors title
courtesy copy
Correspondence
Claim
27. Everyday letters that identify what is being sent. (cover letter)
Transmittal
24 Hour Rule
subject
Acknowledgement
28. Recipients name and address
reference initials
address
Include an Envelope
RE:
29. No punctuation marks are used after the salutation and the complientary close
The 'You' Approach
3
open punctuation
Subject
30. Tells you what the letter is going to be about
Electronic Communication
Outlook
subject
Goodwill Ending
31. Refers to the importance of sounding postive when writing a business letter.
authors title
Tone
Complimentary Closing
Outlook
32. Number of spaces between the inside address and salutation.
Single Subject Emails
date
authors title
1
33. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
1
Single Subject Emails
Body of a Bad News Letter
Body of a Persuasive Letter
34. Number of spaces between the complimentary closing and the sender's typed name. (#2)
Include an Envelope
1
Routine Request
3-4 (#2)
35. Email messages written discussing one topic.
Uses for Memos
3
Single Subject Emails
salutation
36. Attention getting opening statements - factual statements - request - and action.
Body of a Persuasive Letter
3-4
Include an Envelope
Transmittal
37. Used either open or mixed punctuation the 'good-bye'
modified block
Give Options
open punctuation
complimentary close
38. Receiver's Address
Organization
24 Hour Rule
Correspondence
Inside Address
39. All ines begin at the left margin
3-4 (#2)
ATTN:
block format
Tone
40. Colon is placed after the salutation and a comma after the compimentary close
24 Hour Rule
mixed punctuation
RE:
1
41. Everday letters that acknowledge receipt of something.
address
body
Letterhead
Acknowledgement
42. Email and text messaging.
ATTN:
Electronic Communication
Types of Everyday Letters
Routine Request
43. Usually contains contact information and a final statement of appreciation.
Goodwill Ending
modified block
Letterhead
Routine Request
44. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Organization
courtesy copy
Tone
body
45. Everyday letters that are a part of the normal course of business. (please send a catalog)
Routine Request
1
mixed punctuation
Business
46. Sincerely -
Goodwill Ending
Include an Envelope
Complimentary Closing
enclosures
47. Routine request - transmittal - acknowledgement - claim.
Single Subject Emails
RE:
Include an Envelope
Types of Everyday Letters
48. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
complimentary close
modified block
post script
The 'You' Approach
49. A downfall to email and electronic communication: Addresses must be...
Precise
Transmittal
Uses for Memos
enclosures
50. Use this rule when responding to emails in anger.
date
Body of an Everyday Letter
24 Hour Rule
Personality