Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the importance of sounding postive when writing a business letter.






2. Attention getting opening statements - factual statements - request - and action.






3. When writing persuasive letters - you are able to show more...






4. Everday letters making a claim that something was incorrect. (error in an order)






5. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






6. Sincerely -






7. Use this rule when responding to emails in anger.






8. When something else is enclosed with the letter anything in addition to the letter






9. Refers to planning in advance what to write in a business letter.






10. All ines begin at the left margin






11. Everyday letters that are a part of the normal course of business. (please send a catalog)






12. An inhouse letter.






13. Everyday letters that identify what is being sent. (cover letter)






14. Usually contains contact information and a final statement of appreciation.






15. One way to make it easier for the reader to say yes to a request. (persuasive)






16. When you are discussing invoice - invoice is a bill






17. No punctuation marks are used after the salutation and the complientary close






18. A downfall to email and electronic communication: Addresses must be...






19. Only used when we don't know the recipients name






20. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






21. Number of spaces between the inside address and salutation.






22. Receiver's Address






23. One way to make the reader do as little work as possible (persuasive)






24. Title of the person who wrote the letter






25. Includes company name - address - phone number - and email.






26. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






27. When writing a bad news letter - always leave an opportunity for future....






28. Number of spaces between the letterhead and date.






29. Everday letters that acknowledge receipt of something.






30. The new way to correspond. Formatted similar to a memo.






31. Number of spaces between the complimentary closing and the sender's typed name. (#2)






32. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






33. Used either open or mixed punctuation the 'good-bye'






34. Refers to writing a business letter that is reader oriented.


35. Dear Mr. or Mrs.:






36. Announcing work policies - delegating responsibilities - and reporting results.






37. Recipients name and address






38. Tells you what the letter is going to be about






39. The way a letter is handeled






40. This part of an email must be descriptive.






41. The date the letter is written






42. Initials of the typist if they are not the author of the letter






43. Number of spaces between the paragraphs in the body. (#2)






44. The very last thing - avoid if at all possible - a short last minute message






45. Number of spaces between the date and inside address.






46. Email messages written discussing one topic.






47. Routine request - transmittal - acknowledgement - claim.






48. Email and text messaging.






49. Informs the reader that a copy has been sent to someone else






50. Written communication.