Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Announcing work policies - delegating responsibilities - and reporting results.






2. Attention getting opening statements - factual statements - request - and action.






3. The way a letter is handeled






4. Sincerely -






5. When something else is enclosed with the letter anything in addition to the letter






6. One way to make it easier for the reader to say yes to a request. (persuasive)






7. Refers to planning in advance what to write in a business letter.






8. Initials of the typist if they are not the author of the letter






9. Number of spaces between the paragraphs in the body. (#2)






10. Number of spaces between the letterhead and date.






11. Recipients name and address






12. No punctuation marks are used after the salutation and the complientary close






13. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






14. The date the letter is written






15. The very last thing - avoid if at all possible - a short last minute message






16. An inhouse letter.






17. Use this rule when responding to emails in anger.






18. Everday letters making a claim that something was incorrect. (error in an order)






19. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






20. Includes company name - address - phone number - and email.






21. A downfall to email and electronic communication: Addresses must be...






22. Tells you what the letter is going to be about






23. The new way to correspond. Formatted similar to a memo.






24. Email messages written discussing one topic.






25. Dear Mr. or Mrs.:






26. Usually contains contact information and a final statement of appreciation.






27. Colon is placed after the salutation and a comma after the compimentary close






28. One way to make the reader do as little work as possible (persuasive)






29. When you are discussing invoice - invoice is a bill






30. Receiver's Address






31. Refers to the importance of sounding postive when writing a business letter.






32. Everyday letters that identify what is being sent. (cover letter)






33. Title of the person who wrote the letter






34. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






35. Everday letters that acknowledge receipt of something.






36. Written communication.






37. Direct opening - necessary details - and goodwill ending.






38. When writing persuasive letters - you are able to show more...






39. All ines begin at the left margin






40. The 'hello' after your salutation - use open or mixed punctuation






41. Only used when we don't know the recipients name






42. Everyday letters that are a part of the normal course of business. (please send a catalog)






43. Routine request - transmittal - acknowledgement - claim.






44. Refers to writing a business letter that is reader oriented.


45. Number of spaces between the complimentary closing and the sender's typed name. (#2)






46. This part of an email must be descriptive.






47. Used either open or mixed punctuation the 'good-bye'






48. Informs the reader that a copy has been sent to someone else






49. Email and text messaging.






50. Number of spaces between the date and inside address.