Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Routine request - transmittal - acknowledgement - claim.






2. Recipients name and address






3. Used either open or mixed punctuation the 'good-bye'






4. One way to make it easier for the reader to say yes to a request. (persuasive)






5. The date the letter is written






6. Number of spaces between the paragraphs in the body. (#2)






7. Usually contains contact information and a final statement of appreciation.






8. Announcing work policies - delegating responsibilities - and reporting results.






9. Everyday letters that are a part of the normal course of business. (please send a catalog)






10. Attention getting opening statements - factual statements - request - and action.






11. Number of spaces between the letterhead and date.






12. Everday letters making a claim that something was incorrect. (error in an order)






13. Number of spaces between the complimentary closing and the sender's typed name. (#2)






14. Informs the reader that a copy has been sent to someone else






15. Includes company name - address - phone number - and email.






16. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






17. When something else is enclosed with the letter anything in addition to the letter






18. Tells you what the letter is going to be about






19. Colon is placed after the salutation and a comma after the compimentary close






20. The very last thing - avoid if at all possible - a short last minute message






21. Everday letters that acknowledge receipt of something.






22. Direct opening - necessary details - and goodwill ending.






23. Number of spaces between the date and inside address.






24. The new way to correspond. Formatted similar to a memo.






25. Initials of the typist if they are not the author of the letter






26. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






27. Number of spaces between the inside address and salutation.






28. Use this rule when responding to emails in anger.






29. No punctuation marks are used after the salutation and the complientary close






30. Refers to planning in advance what to write in a business letter.






31. Only used when we don't know the recipients name






32. Everyday letters that identify what is being sent. (cover letter)






33. When you are discussing invoice - invoice is a bill






34. Receiver's Address






35. Sincerely -






36. The way a letter is handeled






37. The 'hello' after your salutation - use open or mixed punctuation






38. Written communication.






39. When writing a bad news letter - always leave an opportunity for future....






40. Refers to writing a business letter that is reader oriented.


41. A downfall to email and electronic communication: Addresses must be...






42. An inhouse letter.






43. One way to make the reader do as little work as possible (persuasive)






44. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






45. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






46. Dear Mr. or Mrs.:






47. Email messages written discussing one topic.






48. All ines begin at the left margin






49. When writing persuasive letters - you are able to show more...






50. Refers to the importance of sounding postive when writing a business letter.