Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The 'hello' after your salutation - use open or mixed punctuation






2. Email and text messaging.






3. Email messages written discussing one topic.






4. Dear Mr. or Mrs.:






5. Number of spaces between the paragraphs in the body. (#2)






6. Use this rule when responding to emails in anger.






7. When writing a bad news letter - always leave an opportunity for future....






8. Routine request - transmittal - acknowledgement - claim.






9. An inhouse letter.






10. Title of the person who wrote the letter






11. Number of spaces between the letterhead and date.






12. Used either open or mixed punctuation the 'good-bye'






13. Colon is placed after the salutation and a comma after the compimentary close






14. Initials of the typist if they are not the author of the letter






15. Everday letters that acknowledge receipt of something.






16. When you are discussing invoice - invoice is a bill






17. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






18. All ines begin at the left margin






19. A downfall to email and electronic communication: Addresses must be...






20. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






21. Refers to planning in advance what to write in a business letter.






22. This part of an email must be descriptive.






23. Receiver's Address






24. Informs the reader that a copy has been sent to someone else






25. Direct opening - necessary details - and goodwill ending.






26. Attention getting opening statements - factual statements - request - and action.






27. Everyday letters that are a part of the normal course of business. (please send a catalog)






28. Written communication.






29. Sincerely -






30. Everyday letters that identify what is being sent. (cover letter)






31. Number of spaces between the inside address and salutation.






32. Refers to writing a business letter that is reader oriented.


33. Number of spaces between the date and inside address.






34. Number of spaces between the complimentary closing and the sender's typed name. (#2)






35. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






36. Announcing work policies - delegating responsibilities - and reporting results.






37. The very last thing - avoid if at all possible - a short last minute message






38. Tells you what the letter is going to be about






39. The date the letter is written






40. Only used when we don't know the recipients name






41. One way to make the reader do as little work as possible (persuasive)






42. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






43. Everday letters making a claim that something was incorrect. (error in an order)






44. When something else is enclosed with the letter anything in addition to the letter






45. No punctuation marks are used after the salutation and the complientary close






46. The way a letter is handeled






47. One way to make it easier for the reader to say yes to a request. (persuasive)






48. The new way to correspond. Formatted similar to a memo.






49. Usually contains contact information and a final statement of appreciation.






50. Refers to the importance of sounding postive when writing a business letter.