Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to planning in advance what to write in a business letter.






2. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






3. The date the letter is written






4. The new way to correspond. Formatted similar to a memo.






5. No punctuation marks are used after the salutation and the complientary close






6. One way to make the reader do as little work as possible (persuasive)






7. Refers to the importance of sounding postive when writing a business letter.






8. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






9. Tells you what the letter is going to be about






10. When you are discussing invoice - invoice is a bill






11. An inhouse letter.






12. Routine request - transmittal - acknowledgement - claim.






13. Recipients name and address






14. Title of the person who wrote the letter






15. Initials of the typist if they are not the author of the letter






16. This part of an email must be descriptive.






17. Direct opening - necessary details - and goodwill ending.






18. Everday letters making a claim that something was incorrect. (error in an order)






19. Announcing work policies - delegating responsibilities - and reporting results.






20. Receiver's Address






21. Written communication.






22. When writing a bad news letter - always leave an opportunity for future....






23. Dear Mr. or Mrs.:






24. Number of spaces between the date and inside address.






25. Number of spaces between the letterhead and date.






26. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






27. Everday letters that acknowledge receipt of something.






28. Informs the reader that a copy has been sent to someone else






29. Email messages written discussing one topic.






30. When writing persuasive letters - you are able to show more...






31. The very last thing - avoid if at all possible - a short last minute message






32. Number of spaces between the complimentary closing and the sender's typed name. (#2)






33. Sincerely -






34. Usually contains contact information and a final statement of appreciation.






35. Attention getting opening statements - factual statements - request - and action.






36. The way a letter is handeled






37. All ines begin at the left margin






38. When something else is enclosed with the letter anything in addition to the letter






39. Email and text messaging.






40. Use this rule when responding to emails in anger.






41. Everyday letters that are a part of the normal course of business. (please send a catalog)






42. Everyday letters that identify what is being sent. (cover letter)






43. One way to make it easier for the reader to say yes to a request. (persuasive)






44. Includes company name - address - phone number - and email.






45. Used either open or mixed punctuation the 'good-bye'






46. Only used when we don't know the recipients name






47. Number of spaces between the paragraphs in the body. (#2)






48. Number of spaces between the inside address and salutation.






49. Colon is placed after the salutation and a comma after the compimentary close






50. The 'hello' after your salutation - use open or mixed punctuation