Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






2. When you are discussing invoice - invoice is a bill






3. Initials of the typist if they are not the author of the letter






4. Everday letters making a claim that something was incorrect. (error in an order)






5. Informs the reader that a copy has been sent to someone else






6. The date the letter is written






7. One way to make it easier for the reader to say yes to a request. (persuasive)






8. Use this rule when responding to emails in anger.






9. Sincerely -






10. Usually contains contact information and a final statement of appreciation.






11. When writing a bad news letter - always leave an opportunity for future....






12. Routine request - transmittal - acknowledgement - claim.






13. A downfall to email and electronic communication: Addresses must be...






14. Number of spaces between the inside address and salutation.






15. Email and text messaging.






16. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






17. Refers to the importance of sounding postive when writing a business letter.






18. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






19. Title of the person who wrote the letter






20. Announcing work policies - delegating responsibilities - and reporting results.






21. When writing persuasive letters - you are able to show more...






22. All ines begin at the left margin






23. Refers to planning in advance what to write in a business letter.






24. No punctuation marks are used after the salutation and the complientary close






25. Number of spaces between the date and inside address.






26. When something else is enclosed with the letter anything in addition to the letter






27. The way a letter is handeled






28. Dear Mr. or Mrs.:






29. One way to make the reader do as little work as possible (persuasive)






30. Only used when we don't know the recipients name






31. Includes company name - address - phone number - and email.






32. Everyday letters that identify what is being sent. (cover letter)






33. The new way to correspond. Formatted similar to a memo.






34. Tells you what the letter is going to be about






35. Direct opening - necessary details - and goodwill ending.






36. The 'hello' after your salutation - use open or mixed punctuation






37. Everyday letters that are a part of the normal course of business. (please send a catalog)






38. Refers to writing a business letter that is reader oriented.


39. Colon is placed after the salutation and a comma after the compimentary close






40. An inhouse letter.






41. Everday letters that acknowledge receipt of something.






42. Attention getting opening statements - factual statements - request - and action.






43. Email messages written discussing one topic.






44. Written communication.






45. Receiver's Address






46. Used either open or mixed punctuation the 'good-bye'






47. Number of spaces between the complimentary closing and the sender's typed name. (#2)






48. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






49. This part of an email must be descriptive.






50. Number of spaces between the paragraphs in the body. (#2)