Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The 'hello' after your salutation - use open or mixed punctuation






2. Number of spaces between the letterhead and date.






3. No punctuation marks are used after the salutation and the complientary close






4. Title of the person who wrote the letter






5. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






6. All ines begin at the left margin






7. The way a letter is handeled






8. Everday letters that acknowledge receipt of something.






9. Includes company name - address - phone number - and email.






10. Email and text messaging.






11. Everday letters making a claim that something was incorrect. (error in an order)






12. Used either open or mixed punctuation the 'good-bye'






13. Everyday letters that identify what is being sent. (cover letter)






14. Number of spaces between the inside address and salutation.






15. One way to make the reader do as little work as possible (persuasive)






16. Number of spaces between the paragraphs in the body. (#2)






17. Number of spaces between the date and inside address.






18. Everyday letters that are a part of the normal course of business. (please send a catalog)






19. Receiver's Address






20. Usually contains contact information and a final statement of appreciation.






21. Tells you what the letter is going to be about






22. When writing a bad news letter - always leave an opportunity for future....






23. The date the letter is written






24. Refers to writing a business letter that is reader oriented.


25. Written communication.






26. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






27. Dear Mr. or Mrs.:






28. Announcing work policies - delegating responsibilities - and reporting results.






29. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






30. Use this rule when responding to emails in anger.






31. Routine request - transmittal - acknowledgement - claim.






32. Recipients name and address






33. When something else is enclosed with the letter anything in addition to the letter






34. When you are discussing invoice - invoice is a bill






35. Number of spaces between the complimentary closing and the sender's typed name. (#2)






36. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






37. The very last thing - avoid if at all possible - a short last minute message






38. Attention getting opening statements - factual statements - request - and action.






39. Informs the reader that a copy has been sent to someone else






40. This part of an email must be descriptive.






41. Refers to the importance of sounding postive when writing a business letter.






42. A downfall to email and electronic communication: Addresses must be...






43. Initials of the typist if they are not the author of the letter






44. An inhouse letter.






45. When writing persuasive letters - you are able to show more...






46. Refers to planning in advance what to write in a business letter.






47. Email messages written discussing one topic.






48. One way to make it easier for the reader to say yes to a request. (persuasive)






49. Colon is placed after the salutation and a comma after the compimentary close






50. Direct opening - necessary details - and goodwill ending.