Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When writing persuasive letters - you are able to show more...






2. Number of spaces between the complimentary closing and the sender's typed name. (#2)






3. Number of spaces between the paragraphs in the body. (#2)






4. Dear Mr. or Mrs.:






5. When you are discussing invoice - invoice is a bill






6. Receiver's Address






7. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






8. Refers to planning in advance what to write in a business letter.






9. Tells you what the letter is going to be about






10. Written communication.






11. Includes company name - address - phone number - and email.






12. Email messages written discussing one topic.






13. An inhouse letter.






14. The very last thing - avoid if at all possible - a short last minute message






15. Number of spaces between the date and inside address.






16. Number of spaces between the letterhead and date.






17. This part of an email must be descriptive.






18. Number of spaces between the inside address and salutation.






19. One way to make it easier for the reader to say yes to a request. (persuasive)






20. A downfall to email and electronic communication: Addresses must be...






21. Refers to writing a business letter that is reader oriented.


22. Everyday letters that identify what is being sent. (cover letter)






23. When something else is enclosed with the letter anything in addition to the letter






24. Everday letters making a claim that something was incorrect. (error in an order)






25. The 'hello' after your salutation - use open or mixed punctuation






26. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






27. Everyday letters that are a part of the normal course of business. (please send a catalog)






28. Title of the person who wrote the letter






29. Email and text messaging.






30. Everday letters that acknowledge receipt of something.






31. Usually contains contact information and a final statement of appreciation.






32. Sincerely -






33. All ines begin at the left margin






34. The date the letter is written






35. Routine request - transmittal - acknowledgement - claim.






36. Informs the reader that a copy has been sent to someone else






37. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






38. Attention getting opening statements - factual statements - request - and action.






39. Only used when we don't know the recipients name






40. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






41. Recipients name and address






42. Use this rule when responding to emails in anger.






43. One way to make the reader do as little work as possible (persuasive)






44. When writing a bad news letter - always leave an opportunity for future....






45. Initials of the typist if they are not the author of the letter






46. The way a letter is handeled






47. No punctuation marks are used after the salutation and the complientary close






48. Colon is placed after the salutation and a comma after the compimentary close






49. Direct opening - necessary details - and goodwill ending.






50. Used either open or mixed punctuation the 'good-bye'