Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the paragraphs in the body. (#2)






2. Number of spaces between the complimentary closing and the sender's typed name. (#2)






3. Sincerely -






4. The very last thing - avoid if at all possible - a short last minute message






5. Dear Mr. or Mrs.:






6. Email and text messaging.






7. One way to make it easier for the reader to say yes to a request. (persuasive)






8. A downfall to email and electronic communication: Addresses must be...






9. All ines begin at the left margin






10. Receiver's Address






11. Everyday letters that are a part of the normal course of business. (please send a catalog)






12. When you are discussing invoice - invoice is a bill






13. Initials of the typist if they are not the author of the letter






14. Informs the reader that a copy has been sent to someone else






15. This part of an email must be descriptive.






16. The new way to correspond. Formatted similar to a memo.






17. Used either open or mixed punctuation the 'good-bye'






18. Everday letters that acknowledge receipt of something.






19. Announcing work policies - delegating responsibilities - and reporting results.






20. The 'hello' after your salutation - use open or mixed punctuation






21. Colon is placed after the salutation and a comma after the compimentary close






22. An inhouse letter.






23. Written communication.






24. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






25. Number of spaces between the inside address and salutation.






26. When writing a bad news letter - always leave an opportunity for future....






27. When writing persuasive letters - you are able to show more...






28. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






29. Everday letters making a claim that something was incorrect. (error in an order)






30. Refers to the importance of sounding postive when writing a business letter.






31. Includes company name - address - phone number - and email.






32. Number of spaces between the letterhead and date.






33. Everyday letters that identify what is being sent. (cover letter)






34. Only used when we don't know the recipients name






35. Number of spaces between the date and inside address.






36. Attention getting opening statements - factual statements - request - and action.






37. The way a letter is handeled






38. Routine request - transmittal - acknowledgement - claim.






39. Usually contains contact information and a final statement of appreciation.






40. The date the letter is written






41. Use this rule when responding to emails in anger.






42. Refers to planning in advance what to write in a business letter.






43. Recipients name and address






44. Refers to writing a business letter that is reader oriented.


45. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






46. Tells you what the letter is going to be about






47. Email messages written discussing one topic.






48. One way to make the reader do as little work as possible (persuasive)






49. When something else is enclosed with the letter anything in addition to the letter






50. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.