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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Usually contains contact information and a final statement of appreciation.
Goodwill Ending
Claim
Email
Transmittal
2. Email messages written discussing one topic.
RE:
Single Subject Emails
Personality
enclosures
3. Number of spaces between the inside address and salutation.
post script
24 Hour Rule
1
RE:
4. Direct opening - necessary details - and goodwill ending.
Body of an Everyday Letter
Body of a Persuasive Letter
Letterhead
24 Hour Rule
5. Refers to the importance of sounding postive when writing a business letter.
mixed punctuation
Letterhead
Claim
Outlook
6. Receiver's Address
Inside Address
Letterhead
courtesy copy
enclosures
7. Sincerely -
Complimentary Closing
Routine Request
Memorandum
Body of an Everyday Letter
8. Number of spaces between the date and inside address.
address
3-4
Claim
The 'You' Approach
9. Everday letters making a claim that something was incorrect. (error in an order)
Claim
Body of an Everyday Letter
Electronic Communication
Precise
10. Refers to planning in advance what to write in a business letter.
ATTN:
open punctuation
Email
Organization
11. Used either open or mixed punctuation the 'good-bye'
Precise
complimentary close
ATTN:
1
12. One way to make the reader do as little work as possible (persuasive)
1 (#2)
Include an Envelope
The 'You' Approach
24 Hour Rule
13. When something else is enclosed with the letter anything in addition to the letter
subject
Electronic Communication
Correspondence
enclosures
14. Number of spaces between the complimentary closing and the sender's typed name. (#2)
date
3-4 (#2)
Uses for Memos
Claim
15. Initials of the typist if they are not the author of the letter
ATTN:
reference initials
Body of a Bad News Letter
enclosures
16. Written communication.
Body of an Everyday Letter
Correspondence
authors title
courtesy copy
17. The date the letter is written
Subject
Goodwill Ending
Business
date
18. Informs the reader that a copy has been sent to someone else
Complimentary Closing
Subject
Tone
courtesy copy
19. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
authors title
subject
Tone
Uses for Memos
20. Recipients name and address
3-4
date
RE:
address
21. Routine request - transmittal - acknowledgement - claim.
Types of Everyday Letters
date
Transmittal
body
22. No punctuation marks are used after the salutation and the complientary close
Subject
Uses for Memos
open punctuation
Complimentary Closing
23. Title of the person who wrote the letter
authors title
Acknowledgement
Goodwill Ending
Electronic Communication
24. One way to make it easier for the reader to say yes to a request. (persuasive)
Complimentary Closing
open punctuation
Give Options
authors title
25. The way a letter is handeled
Organization
body
mailing notation
Electronic Communication
26. Attention getting opening statements - factual statements - request - and action.
enclosures
Memorandum
Body of a Persuasive Letter
post script
27. Everday letters that acknowledge receipt of something.
Routine Request
Acknowledgement
Precise
1
28. When you are discussing invoice - invoice is a bill
Body of a Bad News Letter
Include an Envelope
RE:
Electronic Communication
29. Everyday letters that are a part of the normal course of business. (please send a catalog)
Body of an Everyday Letter
Body of a Bad News Letter
Routine Request
subject
30. Email and text messaging.
mailing notation
Memorandum
Electronic Communication
reference initials
31. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Give Options
Body of a Bad News Letter
Include an Envelope
Letterhead
32. Dear Mr. or Mrs.:
Precise
Salutation
mailing notation
Claim
33. Use this rule when responding to emails in anger.
Inside Address
24 Hour Rule
complimentary close
courtesy copy
34. Announcing work policies - delegating responsibilities - and reporting results.
Uses for Memos
subject
3-4 (#2)
Single Subject Emails
35. The new way to correspond. Formatted similar to a memo.
reference initials
ATTN:
Body of a Bad News Letter
Email
36. A downfall to email and electronic communication: Addresses must be...
Precise
Electronic Communication
Email
Acknowledgement
37. When writing a bad news letter - always leave an opportunity for future....
The 'You' Approach
Business
Precise
body
38. Colon is placed after the salutation and a comma after the compimentary close
24 Hour Rule
Claim
Uses for Memos
mixed punctuation
39. When writing persuasive letters - you are able to show more...
modified block
Tone
Personality
Single Subject Emails
40. Refers to writing a business letter that is reader oriented.
41. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
modified block
Precise
Goodwill Ending
enclosures
42. Tells you what the letter is going to be about
24 Hour Rule
body
subject
RE:
43. All ines begin at the left margin
block format
Routine Request
Complimentary Closing
subject
44. An inhouse letter.
Body of a Bad News Letter
Inside Address
Memorandum
Claim
45. Everyday letters that identify what is being sent. (cover letter)
Transmittal
complimentary close
Electronic Communication
block format
46. The very last thing - avoid if at all possible - a short last minute message
Complimentary Closing
Personality
Inside Address
post script
47. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
Subject
body
Precise
Tone
48. Includes company name - address - phone number - and email.
enclosures
Letterhead
body
Salutation
49. Number of spaces between the paragraphs in the body. (#2)
Transmittal
enclosures
1 (#2)
Organization
50. The 'hello' after your salutation - use open or mixed punctuation
Transmittal
Uses for Memos
salutation
date