Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tells you what the letter is going to be about






2. When writing a bad news letter - always leave an opportunity for future....






3. All ines begin at the left margin






4. Refers to the importance of sounding postive when writing a business letter.






5. Sincerely -






6. When something else is enclosed with the letter anything in addition to the letter






7. Number of spaces between the letterhead and date.






8. The new way to correspond. Formatted similar to a memo.






9. Everyday letters that are a part of the normal course of business. (please send a catalog)






10. Attention getting opening statements - factual statements - request - and action.






11. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






12. Title of the person who wrote the letter






13. Includes company name - address - phone number - and email.






14. One way to make it easier for the reader to say yes to a request. (persuasive)






15. This part of an email must be descriptive.






16. Everyday letters that identify what is being sent. (cover letter)






17. Refers to writing a business letter that is reader oriented.


18. Announcing work policies - delegating responsibilities - and reporting results.






19. Refers to planning in advance what to write in a business letter.






20. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






21. Receiver's Address






22. Only used when we don't know the recipients name






23. When you are discussing invoice - invoice is a bill






24. The way a letter is handeled






25. When writing persuasive letters - you are able to show more...






26. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






27. Used either open or mixed punctuation the 'good-bye'






28. Number of spaces between the inside address and salutation.






29. Initials of the typist if they are not the author of the letter






30. The date the letter is written






31. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






32. Written communication.






33. Number of spaces between the complimentary closing and the sender's typed name. (#2)






34. Use this rule when responding to emails in anger.






35. Recipients name and address






36. Routine request - transmittal - acknowledgement - claim.






37. Usually contains contact information and a final statement of appreciation.






38. One way to make the reader do as little work as possible (persuasive)






39. Informs the reader that a copy has been sent to someone else






40. The very last thing - avoid if at all possible - a short last minute message






41. The 'hello' after your salutation - use open or mixed punctuation






42. Email and text messaging.






43. Colon is placed after the salutation and a comma after the compimentary close






44. A downfall to email and electronic communication: Addresses must be...






45. Number of spaces between the paragraphs in the body. (#2)






46. Dear Mr. or Mrs.:






47. An inhouse letter.






48. No punctuation marks are used after the salutation and the complientary close






49. Email messages written discussing one topic.






50. Everday letters making a claim that something was incorrect. (error in an order)