Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The very last thing - avoid if at all possible - a short last minute message






2. Title of the person who wrote the letter






3. This part of an email must be descriptive.






4. Number of spaces between the complimentary closing and the sender's typed name. (#2)






5. The 'hello' after your salutation - use open or mixed punctuation






6. Email messages written discussing one topic.






7. Usually contains contact information and a final statement of appreciation.






8. Recipients name and address






9. Number of spaces between the letterhead and date.






10. When writing persuasive letters - you are able to show more...






11. Written communication.






12. The date the letter is written






13. When something else is enclosed with the letter anything in addition to the letter






14. Initials of the typist if they are not the author of the letter






15. Number of spaces between the date and inside address.






16. Informs the reader that a copy has been sent to someone else






17. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






18. The new way to correspond. Formatted similar to a memo.






19. One way to make it easier for the reader to say yes to a request. (persuasive)






20. Use this rule when responding to emails in anger.






21. Routine request - transmittal - acknowledgement - claim.






22. Everday letters that acknowledge receipt of something.






23. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






24. No punctuation marks are used after the salutation and the complientary close






25. Refers to planning in advance what to write in a business letter.






26. Number of spaces between the paragraphs in the body. (#2)






27. Announcing work policies - delegating responsibilities - and reporting results.






28. Everyday letters that are a part of the normal course of business. (please send a catalog)






29. When you are discussing invoice - invoice is a bill






30. Refers to writing a business letter that is reader oriented.


31. Everday letters making a claim that something was incorrect. (error in an order)






32. Used either open or mixed punctuation the 'good-bye'






33. The way a letter is handeled






34. One way to make the reader do as little work as possible (persuasive)






35. Includes company name - address - phone number - and email.






36. Everyday letters that identify what is being sent. (cover letter)






37. Direct opening - necessary details - and goodwill ending.






38. Email and text messaging.






39. Tells you what the letter is going to be about






40. Colon is placed after the salutation and a comma after the compimentary close






41. All ines begin at the left margin






42. A downfall to email and electronic communication: Addresses must be...






43. Dear Mr. or Mrs.:






44. Sincerely -






45. Receiver's Address






46. Attention getting opening statements - factual statements - request - and action.






47. Refers to the importance of sounding postive when writing a business letter.






48. An inhouse letter.






49. Number of spaces between the inside address and salutation.






50. Only used when we don't know the recipients name