Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When writing a bad news letter - always leave an opportunity for future....






2. Refers to the importance of sounding postive when writing a business letter.






3. Initials of the typist if they are not the author of the letter






4. Number of spaces between the letterhead and date.






5. Receiver's Address






6. Everyday letters that identify what is being sent. (cover letter)






7. Everyday letters that are a part of the normal course of business. (please send a catalog)






8. When you are discussing invoice - invoice is a bill






9. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






10. Announcing work policies - delegating responsibilities - and reporting results.






11. Everday letters that acknowledge receipt of something.






12. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






13. Title of the person who wrote the letter






14. Number of spaces between the inside address and salutation.






15. Colon is placed after the salutation and a comma after the compimentary close






16. This part of an email must be descriptive.






17. Informs the reader that a copy has been sent to someone else






18. Number of spaces between the paragraphs in the body. (#2)






19. Refers to planning in advance what to write in a business letter.






20. Written communication.






21. The very last thing - avoid if at all possible - a short last minute message






22. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






23. Tells you what the letter is going to be about






24. Routine request - transmittal - acknowledgement - claim.






25. When writing persuasive letters - you are able to show more...






26. No punctuation marks are used after the salutation and the complientary close






27. Only used when we don't know the recipients name






28. An inhouse letter.






29. Everday letters making a claim that something was incorrect. (error in an order)






30. The way a letter is handeled






31. Dear Mr. or Mrs.:






32. Includes company name - address - phone number - and email.






33. The 'hello' after your salutation - use open or mixed punctuation






34. Usually contains contact information and a final statement of appreciation.






35. Refers to writing a business letter that is reader oriented.


36. Used either open or mixed punctuation the 'good-bye'






37. The date the letter is written






38. When something else is enclosed with the letter anything in addition to the letter






39. Number of spaces between the date and inside address.






40. Number of spaces between the complimentary closing and the sender's typed name. (#2)






41. Use this rule when responding to emails in anger.






42. One way to make the reader do as little work as possible (persuasive)






43. Recipients name and address






44. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






45. All ines begin at the left margin






46. A downfall to email and electronic communication: Addresses must be...






47. Email and text messaging.






48. One way to make it easier for the reader to say yes to a request. (persuasive)






49. Attention getting opening statements - factual statements - request - and action.






50. Sincerely -