Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Colon is placed after the salutation and a comma after the compimentary close






2. One way to make it easier for the reader to say yes to a request. (persuasive)






3. Refers to the importance of sounding postive when writing a business letter.






4. No punctuation marks are used after the salutation and the complientary close






5. Usually contains contact information and a final statement of appreciation.






6. The very last thing - avoid if at all possible - a short last minute message






7. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






8. Dear Mr. or Mrs.:






9. A downfall to email and electronic communication: Addresses must be...






10. When something else is enclosed with the letter anything in addition to the letter






11. Email and text messaging.






12. Recipients name and address






13. Number of spaces between the complimentary closing and the sender's typed name. (#2)






14. Number of spaces between the letterhead and date.






15. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






16. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






17. Number of spaces between the paragraphs in the body. (#2)






18. Title of the person who wrote the letter






19. Refers to writing a business letter that is reader oriented.

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20. An inhouse letter.






21. Announcing work policies - delegating responsibilities - and reporting results.






22. Everday letters that acknowledge receipt of something.






23. When writing persuasive letters - you are able to show more...






24. Written communication.






25. Refers to planning in advance what to write in a business letter.






26. This part of an email must be descriptive.






27. Everyday letters that are a part of the normal course of business. (please send a catalog)






28. All ines begin at the left margin






29. The way a letter is handeled






30. Number of spaces between the date and inside address.






31. Attention getting opening statements - factual statements - request - and action.






32. Includes company name - address - phone number - and email.






33. Direct opening - necessary details - and goodwill ending.






34. Initials of the typist if they are not the author of the letter






35. Used either open or mixed punctuation the 'good-bye'






36. Only used when we don't know the recipients name






37. Routine request - transmittal - acknowledgement - claim.






38. The new way to correspond. Formatted similar to a memo.






39. Use this rule when responding to emails in anger.






40. When you are discussing invoice - invoice is a bill






41. When writing a bad news letter - always leave an opportunity for future....






42. Number of spaces between the inside address and salutation.






43. One way to make the reader do as little work as possible (persuasive)






44. The 'hello' after your salutation - use open or mixed punctuation






45. Email messages written discussing one topic.






46. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






47. Informs the reader that a copy has been sent to someone else






48. The date the letter is written






49. Tells you what the letter is going to be about






50. Everyday letters that identify what is being sent. (cover letter)