Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the paragraphs in the body. (#2)






2. Sincerely -






3. Used either open or mixed punctuation the 'good-bye'






4. Everyday letters that identify what is being sent. (cover letter)






5. Announcing work policies - delegating responsibilities - and reporting results.






6. When writing persuasive letters - you are able to show more...






7. Informs the reader that a copy has been sent to someone else






8. This part of an email must be descriptive.






9. Refers to writing a business letter that is reader oriented.

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10. Direct opening - necessary details - and goodwill ending.






11. The new way to correspond. Formatted similar to a memo.






12. Recipients name and address






13. Use this rule when responding to emails in anger.






14. Tells you what the letter is going to be about






15. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






16. The way a letter is handeled






17. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






18. Refers to planning in advance what to write in a business letter.






19. The date the letter is written






20. Includes company name - address - phone number - and email.






21. The 'hello' after your salutation - use open or mixed punctuation






22. Routine request - transmittal - acknowledgement - claim.






23. Everyday letters that are a part of the normal course of business. (please send a catalog)






24. A downfall to email and electronic communication: Addresses must be...






25. All ines begin at the left margin






26. Written communication.






27. Number of spaces between the complimentary closing and the sender's typed name. (#2)






28. Usually contains contact information and a final statement of appreciation.






29. One way to make it easier for the reader to say yes to a request. (persuasive)






30. When something else is enclosed with the letter anything in addition to the letter






31. No punctuation marks are used after the salutation and the complientary close






32. When writing a bad news letter - always leave an opportunity for future....






33. Colon is placed after the salutation and a comma after the compimentary close






34. An inhouse letter.






35. The very last thing - avoid if at all possible - a short last minute message






36. Initials of the typist if they are not the author of the letter






37. Number of spaces between the date and inside address.






38. Only used when we don't know the recipients name






39. When you are discussing invoice - invoice is a bill






40. Everday letters making a claim that something was incorrect. (error in an order)






41. Email and text messaging.






42. Everday letters that acknowledge receipt of something.






43. Email messages written discussing one topic.






44. Number of spaces between the inside address and salutation.






45. Receiver's Address






46. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






47. Refers to the importance of sounding postive when writing a business letter.






48. One way to make the reader do as little work as possible (persuasive)






49. Number of spaces between the letterhead and date.






50. Dear Mr. or Mrs.: