Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use this rule when responding to emails in anger.






2. Everyday letters that identify what is being sent. (cover letter)






3. An inhouse letter.






4. Recipients name and address






5. The date the letter is written






6. The 'hello' after your salutation - use open or mixed punctuation






7. Sincerely -






8. Number of spaces between the inside address and salutation.






9. When you are discussing invoice - invoice is a bill






10. One way to make it easier for the reader to say yes to a request. (persuasive)






11. Number of spaces between the letterhead and date.






12. When writing a bad news letter - always leave an opportunity for future....






13. All ines begin at the left margin






14. Everyday letters that are a part of the normal course of business. (please send a catalog)






15. Email and text messaging.






16. Announcing work policies - delegating responsibilities - and reporting results.






17. No punctuation marks are used after the salutation and the complientary close






18. Everday letters that acknowledge receipt of something.






19. Number of spaces between the complimentary closing and the sender's typed name. (#2)






20. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






21. A downfall to email and electronic communication: Addresses must be...






22. When something else is enclosed with the letter anything in addition to the letter






23. Receiver's Address






24. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






25. Initials of the typist if they are not the author of the letter






26. Includes company name - address - phone number - and email.






27. The new way to correspond. Formatted similar to a memo.






28. Email messages written discussing one topic.






29. Written communication.






30. Everday letters making a claim that something was incorrect. (error in an order)






31. Refers to writing a business letter that is reader oriented.


32. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






33. When writing persuasive letters - you are able to show more...






34. Used either open or mixed punctuation the 'good-bye'






35. Direct opening - necessary details - and goodwill ending.






36. Title of the person who wrote the letter






37. Attention getting opening statements - factual statements - request - and action.






38. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






39. Number of spaces between the paragraphs in the body. (#2)






40. Colon is placed after the salutation and a comma after the compimentary close






41. Only used when we don't know the recipients name






42. The way a letter is handeled






43. Informs the reader that a copy has been sent to someone else






44. Routine request - transmittal - acknowledgement - claim.






45. This part of an email must be descriptive.






46. One way to make the reader do as little work as possible (persuasive)






47. Number of spaces between the date and inside address.






48. Tells you what the letter is going to be about






49. The very last thing - avoid if at all possible - a short last minute message






50. Refers to planning in advance what to write in a business letter.