Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The date the letter is written






2. Number of spaces between the date and inside address.






3. Number of spaces between the inside address and salutation.






4. Number of spaces between the letterhead and date.






5. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






6. Number of spaces between the paragraphs in the body. (#2)






7. One way to make it easier for the reader to say yes to a request. (persuasive)






8. One way to make the reader do as little work as possible (persuasive)






9. All ines begin at the left margin






10. When something else is enclosed with the letter anything in addition to the letter






11. Everday letters making a claim that something was incorrect. (error in an order)






12. Routine request - transmittal - acknowledgement - claim.






13. No punctuation marks are used after the salutation and the complientary close






14. Title of the person who wrote the letter






15. Direct opening - necessary details - and goodwill ending.






16. The very last thing - avoid if at all possible - a short last minute message






17. Written communication.






18. A downfall to email and electronic communication: Addresses must be...






19. When writing a bad news letter - always leave an opportunity for future....






20. The way a letter is handeled






21. Only used when we don't know the recipients name






22. Informs the reader that a copy has been sent to someone else






23. Recipients name and address






24. Number of spaces between the complimentary closing and the sender's typed name. (#2)






25. Everyday letters that identify what is being sent. (cover letter)






26. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






27. Dear Mr. or Mrs.:






28. Sincerely -






29. Includes company name - address - phone number - and email.






30. When you are discussing invoice - invoice is a bill






31. When writing persuasive letters - you are able to show more...






32. Used either open or mixed punctuation the 'good-bye'






33. The 'hello' after your salutation - use open or mixed punctuation






34. Email messages written discussing one topic.






35. Refers to the importance of sounding postive when writing a business letter.






36. An inhouse letter.






37. Use this rule when responding to emails in anger.






38. Everyday letters that are a part of the normal course of business. (please send a catalog)






39. Refers to writing a business letter that is reader oriented.

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40. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






41. Email and text messaging.






42. Announcing work policies - delegating responsibilities - and reporting results.






43. Usually contains contact information and a final statement of appreciation.






44. Refers to planning in advance what to write in a business letter.






45. This part of an email must be descriptive.






46. Attention getting opening statements - factual statements - request - and action.






47. Initials of the typist if they are not the author of the letter






48. Tells you what the letter is going to be about






49. Everday letters that acknowledge receipt of something.






50. The new way to correspond. Formatted similar to a memo.