Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When something else is enclosed with the letter anything in addition to the letter






2. Everday letters that acknowledge receipt of something.






3. When you are discussing invoice - invoice is a bill






4. Dear Mr. or Mrs.:






5. Everyday letters that identify what is being sent. (cover letter)






6. Number of spaces between the complimentary closing and the sender's typed name. (#2)






7. The very last thing - avoid if at all possible - a short last minute message






8. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






9. The 'hello' after your salutation - use open or mixed punctuation






10. Refers to writing a business letter that is reader oriented.


11. Announcing work policies - delegating responsibilities - and reporting results.






12. One way to make the reader do as little work as possible (persuasive)






13. When writing a bad news letter - always leave an opportunity for future....






14. Attention getting opening statements - factual statements - request - and action.






15. Number of spaces between the date and inside address.






16. Informs the reader that a copy has been sent to someone else






17. One way to make it easier for the reader to say yes to a request. (persuasive)






18. Title of the person who wrote the letter






19. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






20. Tells you what the letter is going to be about






21. Direct opening - necessary details - and goodwill ending.






22. Everyday letters that are a part of the normal course of business. (please send a catalog)






23. Colon is placed after the salutation and a comma after the compimentary close






24. Number of spaces between the letterhead and date.






25. The new way to correspond. Formatted similar to a memo.






26. Number of spaces between the inside address and salutation.






27. Number of spaces between the paragraphs in the body. (#2)






28. No punctuation marks are used after the salutation and the complientary close






29. When writing persuasive letters - you are able to show more...






30. Includes company name - address - phone number - and email.






31. An inhouse letter.






32. Email and text messaging.






33. Refers to planning in advance what to write in a business letter.






34. The way a letter is handeled






35. Receiver's Address






36. Routine request - transmittal - acknowledgement - claim.






37. Everday letters making a claim that something was incorrect. (error in an order)






38. This part of an email must be descriptive.






39. Used either open or mixed punctuation the 'good-bye'






40. A downfall to email and electronic communication: Addresses must be...






41. Only used when we don't know the recipients name






42. Email messages written discussing one topic.






43. Refers to the importance of sounding postive when writing a business letter.






44. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






45. The date the letter is written






46. Use this rule when responding to emails in anger.






47. Written communication.






48. Initials of the typist if they are not the author of the letter






49. Usually contains contact information and a final statement of appreciation.






50. All ines begin at the left margin