Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Written communication.






2. Number of spaces between the date and inside address.






3. Everday letters that acknowledge receipt of something.






4. Email messages written discussing one topic.






5. The 'hello' after your salutation - use open or mixed punctuation






6. When writing a bad news letter - always leave an opportunity for future....






7. Direct opening - necessary details - and goodwill ending.






8. An inhouse letter.






9. Tells you what the letter is going to be about






10. This part of an email must be descriptive.






11. Everyday letters that are a part of the normal course of business. (please send a catalog)






12. Everday letters making a claim that something was incorrect. (error in an order)






13. Dear Mr. or Mrs.:






14. When writing persuasive letters - you are able to show more...






15. Email and text messaging.






16. Recipients name and address






17. Number of spaces between the letterhead and date.






18. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






19. A downfall to email and electronic communication: Addresses must be...






20. The date the letter is written






21. Number of spaces between the complimentary closing and the sender's typed name. (#2)






22. Number of spaces between the inside address and salutation.






23. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






24. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






25. Includes company name - address - phone number - and email.






26. Attention getting opening statements - factual statements - request - and action.






27. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






28. Initials of the typist if they are not the author of the letter






29. All ines begin at the left margin






30. Title of the person who wrote the letter






31. The new way to correspond. Formatted similar to a memo.






32. The way a letter is handeled






33. Refers to the importance of sounding postive when writing a business letter.






34. Everyday letters that identify what is being sent. (cover letter)






35. Usually contains contact information and a final statement of appreciation.






36. Routine request - transmittal - acknowledgement - claim.






37. Refers to writing a business letter that is reader oriented.

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38. Only used when we don't know the recipients name






39. Used either open or mixed punctuation the 'good-bye'






40. Colon is placed after the salutation and a comma after the compimentary close






41. When you are discussing invoice - invoice is a bill






42. Receiver's Address






43. Sincerely -






44. No punctuation marks are used after the salutation and the complientary close






45. Refers to planning in advance what to write in a business letter.






46. When something else is enclosed with the letter anything in addition to the letter






47. Use this rule when responding to emails in anger.






48. One way to make it easier for the reader to say yes to a request. (persuasive)






49. Informs the reader that a copy has been sent to someone else






50. Number of spaces between the paragraphs in the body. (#2)