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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the complimentary closing and the sender's typed name. (#2)
address
block format
Body of a Persuasive Letter
3-4 (#2)
2. Refers to planning in advance what to write in a business letter.
complimentary close
post script
3
Organization
3. Refers to writing a business letter that is reader oriented.
4. Use this rule when responding to emails in anger.
modified block
Email
24 Hour Rule
Single Subject Emails
5. Includes company name - address - phone number - and email.
complimentary close
Letterhead
Electronic Communication
Business
6. This part of an email must be descriptive.
authors title
enclosures
post script
Subject
7. Colon is placed after the salutation and a comma after the compimentary close
mixed punctuation
Uses for Memos
Personality
Salutation
8. Informs the reader that a copy has been sent to someone else
Electronic Communication
Inside Address
courtesy copy
1 (#2)
9. The date the letter is written
Complimentary Closing
RE:
block format
date
10. Written communication.
Types of Everyday Letters
Correspondence
modified block
3
11. Used either open or mixed punctuation the 'good-bye'
complimentary close
Body of a Persuasive Letter
24 Hour Rule
Claim
12. Everday letters making a claim that something was incorrect. (error in an order)
RE:
Claim
Give Options
1
13. Title of the person who wrote the letter
authors title
reference initials
Body of a Bad News Letter
Business
14. Email messages written discussing one topic.
Single Subject Emails
salutation
RE:
Routine Request
15. Routine request - transmittal - acknowledgement - claim.
mailing notation
body
Types of Everyday Letters
Single Subject Emails
16. One way to make the reader do as little work as possible (persuasive)
RE:
Inside Address
24 Hour Rule
Include an Envelope
17. Everday letters that acknowledge receipt of something.
Outlook
Acknowledgement
Body of an Everyday Letter
Claim
18. Only used when we don't know the recipients name
Subject
modified block
ATTN:
Memorandum
19. The 'hello' after your salutation - use open or mixed punctuation
Letterhead
courtesy copy
salutation
block format
20. Sincerely -
enclosures
Body of a Bad News Letter
Complimentary Closing
modified block
21. All ines begin at the left margin
3-4 (#2)
enclosures
block format
1
22. When something else is enclosed with the letter anything in addition to the letter
enclosures
Subject
The 'You' Approach
Uses for Memos
23. The new way to correspond. Formatted similar to a memo.
Email
Types of Everyday Letters
Precise
address
24. When writing a bad news letter - always leave an opportunity for future....
reference initials
Business
Memorandum
3-4
25. Number of spaces between the date and inside address.
3-4
modified block
courtesy copy
Salutation
26. Everyday letters that are a part of the normal course of business. (please send a catalog)
RE:
Routine Request
post script
address
27. No punctuation marks are used after the salutation and the complientary close
open punctuation
Body of a Bad News Letter
Precise
Memorandum
28. A downfall to email and electronic communication: Addresses must be...
Precise
Electronic Communication
Body of an Everyday Letter
1
29. Number of spaces between the letterhead and date.
complimentary close
Correspondence
Subject
3
30. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
Types of Everyday Letters
body
Routine Request
mixed punctuation
31. Number of spaces between the inside address and salutation.
Correspondence
Acknowledgement
1
Precise
32. Initials of the typist if they are not the author of the letter
Subject
Personality
Uses for Memos
reference initials
33. Announcing work policies - delegating responsibilities - and reporting results.
date
Acknowledgement
mailing notation
Uses for Memos
34. Receiver's Address
Inside Address
body
Claim
Body of a Persuasive Letter
35. The way a letter is handeled
Business
3-4
Precise
mailing notation
36. Recipients name and address
open punctuation
Personality
address
3-4 (#2)
37. Direct opening - necessary details - and goodwill ending.
Body of an Everyday Letter
Uses for Memos
1 (#2)
Memorandum
38. Everyday letters that identify what is being sent. (cover letter)
Inside Address
RE:
Transmittal
1
39. Dear Mr. or Mrs.:
Precise
Include an Envelope
Body of an Everyday Letter
Salutation
40. When you are discussing invoice - invoice is a bill
Acknowledgement
block format
Correspondence
RE:
41. Email and text messaging.
Subject
subject
Routine Request
Electronic Communication
42. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
modified block
Body of a Bad News Letter
mailing notation
Tone
43. The very last thing - avoid if at all possible - a short last minute message
1 (#2)
Business
post script
body
44. Refers to the importance of sounding postive when writing a business letter.
Outlook
3
Business
complimentary close
45. Number of spaces between the paragraphs in the body. (#2)
Goodwill Ending
1 (#2)
Acknowledgement
RE:
46. Attention getting opening statements - factual statements - request - and action.
3-4 (#2)
Acknowledgement
Business
Body of a Persuasive Letter
47. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Precise
Body of a Bad News Letter
Memorandum
Transmittal
48. Usually contains contact information and a final statement of appreciation.
Give Options
Organization
Goodwill Ending
Routine Request
49. When writing persuasive letters - you are able to show more...
1
Personality
post script
reference initials
50. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Claim
3-4
Inside Address
Tone