Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When something else is enclosed with the letter anything in addition to the letter






2. Only used when we don't know the recipients name






3. The new way to correspond. Formatted similar to a memo.






4. Receiver's Address






5. The 'hello' after your salutation - use open or mixed punctuation






6. Refers to planning in advance what to write in a business letter.






7. An inhouse letter.






8. Number of spaces between the paragraphs in the body. (#2)






9. Tells you what the letter is going to be about






10. Number of spaces between the inside address and salutation.






11. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






12. Number of spaces between the complimentary closing and the sender's typed name. (#2)






13. Number of spaces between the date and inside address.






14. All ines begin at the left margin






15. Everday letters that acknowledge receipt of something.






16. Informs the reader that a copy has been sent to someone else






17. Announcing work policies - delegating responsibilities - and reporting results.






18. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






19. Written communication.






20. Everyday letters that identify what is being sent. (cover letter)






21. When writing a bad news letter - always leave an opportunity for future....






22. The very last thing - avoid if at all possible - a short last minute message






23. Email and text messaging.






24. Number of spaces between the letterhead and date.






25. Use this rule when responding to emails in anger.






26. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






27. Colon is placed after the salutation and a comma after the compimentary close






28. Everyday letters that are a part of the normal course of business. (please send a catalog)






29. Refers to the importance of sounding postive when writing a business letter.






30. Direct opening - necessary details - and goodwill ending.






31. One way to make the reader do as little work as possible (persuasive)






32. Refers to writing a business letter that is reader oriented.


33. Attention getting opening statements - factual statements - request - and action.






34. Everday letters making a claim that something was incorrect. (error in an order)






35. Dear Mr. or Mrs.:






36. Title of the person who wrote the letter






37. Includes company name - address - phone number - and email.






38. Routine request - transmittal - acknowledgement - claim.






39. No punctuation marks are used after the salutation and the complientary close






40. Recipients name and address






41. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






42. Sincerely -






43. The way a letter is handeled






44. When you are discussing invoice - invoice is a bill






45. This part of an email must be descriptive.






46. When writing persuasive letters - you are able to show more...






47. A downfall to email and electronic communication: Addresses must be...






48. Used either open or mixed punctuation the 'good-bye'






49. Initials of the typist if they are not the author of the letter






50. Email messages written discussing one topic.