Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Routine request - transmittal - acknowledgement - claim.






2. The date the letter is written






3. Informs the reader that a copy has been sent to someone else






4. Sincerely -






5. Recipients name and address






6. Direct opening - necessary details - and goodwill ending.






7. The new way to correspond. Formatted similar to a memo.






8. No punctuation marks are used after the salutation and the complientary close






9. Everday letters that acknowledge receipt of something.






10. Only used when we don't know the recipients name






11. Number of spaces between the date and inside address.






12. When writing a bad news letter - always leave an opportunity for future....






13. Refers to planning in advance what to write in a business letter.






14. Tells you what the letter is going to be about






15. When writing persuasive letters - you are able to show more...






16. The 'hello' after your salutation - use open or mixed punctuation






17. This part of an email must be descriptive.






18. Receiver's Address






19. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






20. Refers to the importance of sounding postive when writing a business letter.






21. Used either open or mixed punctuation the 'good-bye'






22. Number of spaces between the complimentary closing and the sender's typed name. (#2)






23. Initials of the typist if they are not the author of the letter






24. When something else is enclosed with the letter anything in addition to the letter






25. Number of spaces between the inside address and salutation.






26. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






27. Title of the person who wrote the letter






28. Usually contains contact information and a final statement of appreciation.






29. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






30. The way a letter is handeled






31. Attention getting opening statements - factual statements - request - and action.






32. Use this rule when responding to emails in anger.






33. Everyday letters that identify what is being sent. (cover letter)






34. Includes company name - address - phone number - and email.






35. Everyday letters that are a part of the normal course of business. (please send a catalog)






36. Everday letters making a claim that something was incorrect. (error in an order)






37. Dear Mr. or Mrs.:






38. Email messages written discussing one topic.






39. An inhouse letter.






40. Number of spaces between the paragraphs in the body. (#2)






41. When you are discussing invoice - invoice is a bill






42. Number of spaces between the letterhead and date.






43. One way to make the reader do as little work as possible (persuasive)






44. Written communication.






45. Announcing work policies - delegating responsibilities - and reporting results.






46. Colon is placed after the salutation and a comma after the compimentary close






47. All ines begin at the left margin






48. Refers to writing a business letter that is reader oriented.

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49. The very last thing - avoid if at all possible - a short last minute message






50. A downfall to email and electronic communication: Addresses must be...







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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