Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use this rule when responding to emails in anger.






2. Tells you what the letter is going to be about






3. Written communication.






4. When you are discussing invoice - invoice is a bill






5. When something else is enclosed with the letter anything in addition to the letter






6. Number of spaces between the inside address and salutation.






7. One way to make the reader do as little work as possible (persuasive)






8. Everday letters that acknowledge receipt of something.






9. Recipients name and address






10. Number of spaces between the complimentary closing and the sender's typed name. (#2)






11. The very last thing - avoid if at all possible - a short last minute message






12. Usually contains contact information and a final statement of appreciation.






13. Everday letters making a claim that something was incorrect. (error in an order)






14. Refers to the importance of sounding postive when writing a business letter.






15. A downfall to email and electronic communication: Addresses must be...






16. Informs the reader that a copy has been sent to someone else






17. Refers to planning in advance what to write in a business letter.






18. Used either open or mixed punctuation the 'good-bye'






19. An inhouse letter.






20. Number of spaces between the date and inside address.






21. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






22. Attention getting opening statements - factual statements - request - and action.






23. The way a letter is handeled






24. Initials of the typist if they are not the author of the letter






25. Refers to writing a business letter that is reader oriented.


26. Email and text messaging.






27. Everyday letters that are a part of the normal course of business. (please send a catalog)






28. Dear Mr. or Mrs.:






29. Number of spaces between the paragraphs in the body. (#2)






30. Everyday letters that identify what is being sent. (cover letter)






31. No punctuation marks are used after the salutation and the complientary close






32. Sincerely -






33. Email messages written discussing one topic.






34. All ines begin at the left margin






35. One way to make it easier for the reader to say yes to a request. (persuasive)






36. Colon is placed after the salutation and a comma after the compimentary close






37. The new way to correspond. Formatted similar to a memo.






38. Only used when we don't know the recipients name






39. The date the letter is written






40. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






41. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






42. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






43. When writing persuasive letters - you are able to show more...






44. Title of the person who wrote the letter






45. Announcing work policies - delegating responsibilities - and reporting results.






46. The 'hello' after your salutation - use open or mixed punctuation






47. When writing a bad news letter - always leave an opportunity for future....






48. Includes company name - address - phone number - and email.






49. Direct opening - necessary details - and goodwill ending.






50. Receiver's Address