Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used either open or mixed punctuation the 'good-bye'






2. Includes company name - address - phone number - and email.






3. One way to make the reader do as little work as possible (persuasive)






4. The new way to correspond. Formatted similar to a memo.






5. When something else is enclosed with the letter anything in addition to the letter






6. Dear Mr. or Mrs.:






7. When you are discussing invoice - invoice is a bill






8. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






9. Title of the person who wrote the letter






10. The very last thing - avoid if at all possible - a short last minute message






11. Direct opening - necessary details - and goodwill ending.






12. Number of spaces between the date and inside address.






13. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






14. Number of spaces between the letterhead and date.






15. Email and text messaging.






16. Everday letters making a claim that something was incorrect. (error in an order)






17. Informs the reader that a copy has been sent to someone else






18. Refers to writing a business letter that is reader oriented.


19. Number of spaces between the inside address and salutation.






20. Announcing work policies - delegating responsibilities - and reporting results.






21. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






22. Everday letters that acknowledge receipt of something.






23. The date the letter is written






24. Recipients name and address






25. Only used when we don't know the recipients name






26. Routine request - transmittal - acknowledgement - claim.






27. Colon is placed after the salutation and a comma after the compimentary close






28. The way a letter is handeled






29. An inhouse letter.






30. Tells you what the letter is going to be about






31. Written communication.






32. Everyday letters that are a part of the normal course of business. (please send a catalog)






33. Number of spaces between the complimentary closing and the sender's typed name. (#2)






34. No punctuation marks are used after the salutation and the complientary close






35. A downfall to email and electronic communication: Addresses must be...






36. Refers to the importance of sounding postive when writing a business letter.






37. Sincerely -






38. Attention getting opening statements - factual statements - request - and action.






39. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






40. Refers to planning in advance what to write in a business letter.






41. All ines begin at the left margin






42. This part of an email must be descriptive.






43. Initials of the typist if they are not the author of the letter






44. The 'hello' after your salutation - use open or mixed punctuation






45. When writing persuasive letters - you are able to show more...






46. Everyday letters that identify what is being sent. (cover letter)






47. Email messages written discussing one topic.






48. When writing a bad news letter - always leave an opportunity for future....






49. Use this rule when responding to emails in anger.






50. One way to make it easier for the reader to say yes to a request. (persuasive)