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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everyday letters that are a part of the normal course of business. (please send a catalog)
Routine Request
Body of a Bad News Letter
24 Hour Rule
Tone
2. Tells you what the letter is going to be about
Routine Request
subject
24 Hour Rule
The 'You' Approach
3. Everyday letters that identify what is being sent. (cover letter)
subject
Transmittal
Include an Envelope
Body of a Persuasive Letter
4. An inhouse letter.
Single Subject Emails
Correspondence
Personality
Memorandum
5. One way to make it easier for the reader to say yes to a request. (persuasive)
Organization
Give Options
Transmittal
Routine Request
6. Number of spaces between the paragraphs in the body. (#2)
Letterhead
Electronic Communication
1 (#2)
Goodwill Ending
7. Everday letters that acknowledge receipt of something.
Correspondence
The 'You' Approach
3-4
Acknowledgement
8. No punctuation marks are used after the salutation and the complientary close
open punctuation
body
address
3-4
9. The date the letter is written
Acknowledgement
post script
Precise
date
10. Email messages written discussing one topic.
courtesy copy
address
Single Subject Emails
The 'You' Approach
11. The very last thing - avoid if at all possible - a short last minute message
subject
The 'You' Approach
post script
Precise
12. Title of the person who wrote the letter
authors title
Single Subject Emails
complimentary close
courtesy copy
13. Initials of the typist if they are not the author of the letter
Email
3-4 (#2)
Personality
reference initials
14. Sincerely -
Memorandum
complimentary close
Complimentary Closing
open punctuation
15. Used either open or mixed punctuation the 'good-bye'
24 Hour Rule
Outlook
Precise
complimentary close
16. Receiver's Address
mixed punctuation
Precise
Inside Address
Body of a Bad News Letter
17. Informs the reader that a copy has been sent to someone else
3-4
mixed punctuation
Letterhead
courtesy copy
18. Written communication.
Body of a Bad News Letter
Correspondence
reference initials
The 'You' Approach
19. Colon is placed after the salutation and a comma after the compimentary close
enclosures
mixed punctuation
Electronic Communication
Outlook
20. Number of spaces between the inside address and salutation.
Transmittal
Acknowledgement
Claim
1
21. Refers to writing a business letter that is reader oriented.
22. A downfall to email and electronic communication: Addresses must be...
1
Precise
Uses for Memos
Tone
23. When something else is enclosed with the letter anything in addition to the letter
RE:
Give Options
date
enclosures
24. Includes company name - address - phone number - and email.
post script
salutation
Letterhead
mailing notation
25. Refers to planning in advance what to write in a business letter.
Give Options
mailing notation
Organization
Email
26. One way to make the reader do as little work as possible (persuasive)
Include an Envelope
Body of an Everyday Letter
block format
open punctuation
27. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
complimentary close
address
modified block
Outlook
28. When you are discussing invoice - invoice is a bill
modified block
RE:
Business
courtesy copy
29. Everday letters making a claim that something was incorrect. (error in an order)
Body of a Bad News Letter
Claim
courtesy copy
Business
30. The 'hello' after your salutation - use open or mixed punctuation
Transmittal
salutation
Precise
Routine Request
31. Email and text messaging.
RE:
mixed punctuation
Electronic Communication
Claim
32. Use this rule when responding to emails in anger.
mixed punctuation
Acknowledgement
24 Hour Rule
reference initials
33. Number of spaces between the letterhead and date.
3-4
1
Single Subject Emails
3
34. Number of spaces between the complimentary closing and the sender's typed name. (#2)
Salutation
24 Hour Rule
enclosures
3-4 (#2)
35. Dear Mr. or Mrs.:
3
Goodwill Ending
Salutation
Correspondence
36. The new way to correspond. Formatted similar to a memo.
Email
Body of an Everyday Letter
The 'You' Approach
Single Subject Emails
37. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Goodwill Ending
Acknowledgement
Complimentary Closing
Body of a Bad News Letter
38. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
RE:
courtesy copy
body
post script
39. Attention getting opening statements - factual statements - request - and action.
24 Hour Rule
Organization
Acknowledgement
Body of a Persuasive Letter
40. This part of an email must be descriptive.
Complimentary Closing
Subject
Claim
Goodwill Ending
41. Refers to the importance of sounding postive when writing a business letter.
authors title
Outlook
Email
mixed punctuation
42. The way a letter is handeled
mailing notation
24 Hour Rule
mixed punctuation
post script
43. Only used when we don't know the recipients name
Personality
ATTN:
Body of a Persuasive Letter
3-4
44. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
mixed punctuation
Acknowledgement
Subject
Tone
45. Recipients name and address
Email
Organization
address
3-4
46. Number of spaces between the date and inside address.
3-4
Personality
Inside Address
enclosures
47. Direct opening - necessary details - and goodwill ending.
1 (#2)
Body of an Everyday Letter
complimentary close
mailing notation
48. Routine request - transmittal - acknowledgement - claim.
mixed punctuation
Types of Everyday Letters
3-4 (#2)
Electronic Communication
49. When writing a bad news letter - always leave an opportunity for future....
courtesy copy
salutation
Business
3
50. Usually contains contact information and a final statement of appreciation.
Goodwill Ending
complimentary close
The 'You' Approach
Uses for Memos
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