Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The way a letter is handeled






2. Announcing work policies - delegating responsibilities - and reporting results.






3. Refers to writing a business letter that is reader oriented.

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4. Email messages written discussing one topic.






5. Refers to the importance of sounding postive when writing a business letter.






6. The date the letter is written






7. This part of an email must be descriptive.






8. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






9. The 'hello' after your salutation - use open or mixed punctuation






10. Number of spaces between the paragraphs in the body. (#2)






11. Email and text messaging.






12. The very last thing - avoid if at all possible - a short last minute message






13. One way to make it easier for the reader to say yes to a request. (persuasive)






14. All ines begin at the left margin






15. Recipients name and address






16. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






17. A downfall to email and electronic communication: Addresses must be...






18. Initials of the typist if they are not the author of the letter






19. When writing persuasive letters - you are able to show more...






20. When something else is enclosed with the letter anything in addition to the letter






21. The new way to correspond. Formatted similar to a memo.






22. Number of spaces between the date and inside address.






23. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






24. Number of spaces between the letterhead and date.






25. Everyday letters that identify what is being sent. (cover letter)






26. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






27. Receiver's Address






28. An inhouse letter.






29. Only used when we don't know the recipients name






30. Attention getting opening statements - factual statements - request - and action.






31. One way to make the reader do as little work as possible (persuasive)






32. Number of spaces between the complimentary closing and the sender's typed name. (#2)






33. Number of spaces between the inside address and salutation.






34. Everday letters that acknowledge receipt of something.






35. Sincerely -






36. Title of the person who wrote the letter






37. Colon is placed after the salutation and a comma after the compimentary close






38. Routine request - transmittal - acknowledgement - claim.






39. Used either open or mixed punctuation the 'good-bye'






40. When writing a bad news letter - always leave an opportunity for future....






41. Includes company name - address - phone number - and email.






42. Informs the reader that a copy has been sent to someone else






43. When you are discussing invoice - invoice is a bill






44. Written communication.






45. Everyday letters that are a part of the normal course of business. (please send a catalog)






46. Use this rule when responding to emails in anger.






47. Usually contains contact information and a final statement of appreciation.






48. Tells you what the letter is going to be about






49. Dear Mr. or Mrs.:






50. Refers to planning in advance what to write in a business letter.