Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. This part of an email must be descriptive.






2. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






3. The new way to correspond. Formatted similar to a memo.






4. Sincerely -






5. Tells you what the letter is going to be about






6. Email and text messaging.






7. Recipients name and address






8. Number of spaces between the letterhead and date.






9. Announcing work policies - delegating responsibilities - and reporting results.






10. Everday letters that acknowledge receipt of something.






11. Direct opening - necessary details - and goodwill ending.






12. Informs the reader that a copy has been sent to someone else






13. Everyday letters that are a part of the normal course of business. (please send a catalog)






14. An inhouse letter.






15. Attention getting opening statements - factual statements - request - and action.






16. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






17. Use this rule when responding to emails in anger.






18. Used either open or mixed punctuation the 'good-bye'






19. The 'hello' after your salutation - use open or mixed punctuation






20. Everyday letters that identify what is being sent. (cover letter)






21. Refers to planning in advance what to write in a business letter.






22. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






23. Includes company name - address - phone number - and email.






24. When something else is enclosed with the letter anything in addition to the letter






25. Colon is placed after the salutation and a comma after the compimentary close






26. Dear Mr. or Mrs.:






27. When writing persuasive letters - you are able to show more...






28. Refers to the importance of sounding postive when writing a business letter.






29. When you are discussing invoice - invoice is a bill






30. Refers to writing a business letter that is reader oriented.


31. A downfall to email and electronic communication: Addresses must be...






32. Email messages written discussing one topic.






33. The date the letter is written






34. Number of spaces between the paragraphs in the body. (#2)






35. One way to make it easier for the reader to say yes to a request. (persuasive)






36. All ines begin at the left margin






37. When writing a bad news letter - always leave an opportunity for future....






38. Initials of the typist if they are not the author of the letter






39. Title of the person who wrote the letter






40. Routine request - transmittal - acknowledgement - claim.






41. The very last thing - avoid if at all possible - a short last minute message






42. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






43. Receiver's Address






44. Number of spaces between the inside address and salutation.






45. Number of spaces between the date and inside address.






46. Written communication.






47. Everday letters making a claim that something was incorrect. (error in an order)






48. Number of spaces between the complimentary closing and the sender's typed name. (#2)






49. The way a letter is handeled






50. No punctuation marks are used after the salutation and the complientary close