Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. One way to make it easier for the reader to say yes to a request. (persuasive)






2. Announcing work policies - delegating responsibilities - and reporting results.






3. Informs the reader that a copy has been sent to someone else






4. Refers to planning in advance what to write in a business letter.






5. The way a letter is handeled






6. Written communication.






7. No punctuation marks are used after the salutation and the complientary close






8. Refers to writing a business letter that is reader oriented.


9. This part of an email must be descriptive.






10. The date the letter is written






11. Title of the person who wrote the letter






12. Routine request - transmittal - acknowledgement - claim.






13. Use this rule when responding to emails in anger.






14. Used either open or mixed punctuation the 'good-bye'






15. A downfall to email and electronic communication: Addresses must be...






16. Number of spaces between the date and inside address.






17. Number of spaces between the inside address and salutation.






18. Direct opening - necessary details - and goodwill ending.






19. Email messages written discussing one topic.






20. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






21. Number of spaces between the letterhead and date.






22. Initials of the typist if they are not the author of the letter






23. When something else is enclosed with the letter anything in addition to the letter






24. Email and text messaging.






25. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






26. All ines begin at the left margin






27. Tells you what the letter is going to be about






28. When writing persuasive letters - you are able to show more...






29. Refers to the importance of sounding postive when writing a business letter.






30. Everyday letters that are a part of the normal course of business. (please send a catalog)






31. Sincerely -






32. One way to make the reader do as little work as possible (persuasive)






33. Dear Mr. or Mrs.:






34. When you are discussing invoice - invoice is a bill






35. The new way to correspond. Formatted similar to a memo.






36. Everday letters making a claim that something was incorrect. (error in an order)






37. Everday letters that acknowledge receipt of something.






38. Only used when we don't know the recipients name






39. The very last thing - avoid if at all possible - a short last minute message






40. Colon is placed after the salutation and a comma after the compimentary close






41. The 'hello' after your salutation - use open or mixed punctuation






42. Number of spaces between the paragraphs in the body. (#2)






43. Receiver's Address






44. Number of spaces between the complimentary closing and the sender's typed name. (#2)






45. An inhouse letter.






46. Usually contains contact information and a final statement of appreciation.






47. Everyday letters that identify what is being sent. (cover letter)






48. When writing a bad news letter - always leave an opportunity for future....






49. Attention getting opening statements - factual statements - request - and action.






50. Recipients name and address