Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The date the letter is written






2. Only used when we don't know the recipients name






3. Sincerely -






4. Email messages written discussing one topic.






5. Colon is placed after the salutation and a comma after the compimentary close






6. Title of the person who wrote the letter






7. Refers to the importance of sounding postive when writing a business letter.






8. One way to make it easier for the reader to say yes to a request. (persuasive)






9. Attention getting opening statements - factual statements - request - and action.






10. Dear Mr. or Mrs.:






11. Everyday letters that are a part of the normal course of business. (please send a catalog)






12. When something else is enclosed with the letter anything in addition to the letter






13. Direct opening - necessary details - and goodwill ending.






14. Receiver's Address






15. When you are discussing invoice - invoice is a bill






16. Number of spaces between the complimentary closing and the sender's typed name. (#2)






17. Email and text messaging.






18. Tells you what the letter is going to be about






19. Everday letters that acknowledge receipt of something.






20. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






21. Use this rule when responding to emails in anger.






22. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






23. Number of spaces between the letterhead and date.






24. Refers to planning in advance what to write in a business letter.






25. No punctuation marks are used after the salutation and the complientary close






26. An inhouse letter.






27. Informs the reader that a copy has been sent to someone else






28. The 'hello' after your salutation - use open or mixed punctuation






29. Initials of the typist if they are not the author of the letter






30. Usually contains contact information and a final statement of appreciation.






31. Everday letters making a claim that something was incorrect. (error in an order)






32. Recipients name and address






33. Includes company name - address - phone number - and email.






34. When writing persuasive letters - you are able to show more...






35. The new way to correspond. Formatted similar to a memo.






36. When writing a bad news letter - always leave an opportunity for future....






37. Refers to writing a business letter that is reader oriented.

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38. Number of spaces between the date and inside address.






39. Number of spaces between the paragraphs in the body. (#2)






40. A downfall to email and electronic communication: Addresses must be...






41. Number of spaces between the inside address and salutation.






42. The very last thing - avoid if at all possible - a short last minute message






43. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






44. Routine request - transmittal - acknowledgement - claim.






45. Written communication.






46. All ines begin at the left margin






47. The way a letter is handeled






48. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






49. This part of an email must be descriptive.






50. Everyday letters that identify what is being sent. (cover letter)