Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The way a letter is handeled






2. Number of spaces between the inside address and salutation.






3. Announcing work policies - delegating responsibilities - and reporting results.






4. Email and text messaging.






5. Used either open or mixed punctuation the 'good-bye'






6. Includes company name - address - phone number - and email.






7. The very last thing - avoid if at all possible - a short last minute message






8. Number of spaces between the date and inside address.






9. One way to make the reader do as little work as possible (persuasive)






10. Usually contains contact information and a final statement of appreciation.






11. Email messages written discussing one topic.






12. Recipients name and address






13. Routine request - transmittal - acknowledgement - claim.






14. Everday letters making a claim that something was incorrect. (error in an order)






15. Tells you what the letter is going to be about






16. One way to make it easier for the reader to say yes to a request. (persuasive)






17. Dear Mr. or Mrs.:






18. Refers to planning in advance what to write in a business letter.






19. Written communication.






20. Title of the person who wrote the letter






21. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






22. Initials of the typist if they are not the author of the letter






23. Everyday letters that identify what is being sent. (cover letter)






24. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






25. Everyday letters that are a part of the normal course of business. (please send a catalog)






26. Direct opening - necessary details - and goodwill ending.






27. Use this rule when responding to emails in anger.






28. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






29. When you are discussing invoice - invoice is a bill






30. Colon is placed after the salutation and a comma after the compimentary close






31. This part of an email must be descriptive.






32. The new way to correspond. Formatted similar to a memo.






33. Attention getting opening statements - factual statements - request - and action.






34. A downfall to email and electronic communication: Addresses must be...






35. Number of spaces between the letterhead and date.






36. Receiver's Address






37. An inhouse letter.






38. The 'hello' after your salutation - use open or mixed punctuation






39. Only used when we don't know the recipients name






40. Everday letters that acknowledge receipt of something.






41. Sincerely -






42. When writing persuasive letters - you are able to show more...






43. When something else is enclosed with the letter anything in addition to the letter






44. Number of spaces between the paragraphs in the body. (#2)






45. No punctuation marks are used after the salutation and the complientary close






46. When writing a bad news letter - always leave an opportunity for future....






47. Refers to the importance of sounding postive when writing a business letter.






48. Informs the reader that a copy has been sent to someone else






49. The date the letter is written






50. All ines begin at the left margin