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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Only used when we don't know the recipients name
3-4 (#2)
enclosures
complimentary close
ATTN:
2. Email and text messaging.
Body of an Everyday Letter
Electronic Communication
Goodwill Ending
3-4 (#2)
3. Informs the reader that a copy has been sent to someone else
courtesy copy
Salutation
24 Hour Rule
salutation
4. Sincerely -
Uses for Memos
address
3
Complimentary Closing
5. Recipients name and address
address
Acknowledgement
Routine Request
open punctuation
6. The new way to correspond. Formatted similar to a memo.
salutation
date
Email
Inside Address
7. Number of spaces between the letterhead and date.
date
3
Complimentary Closing
Body of a Persuasive Letter
8. Attention getting opening statements - factual statements - request - and action.
Transmittal
Body of a Persuasive Letter
Complimentary Closing
block format
9. An inhouse letter.
Organization
Memorandum
date
Body of a Bad News Letter
10. Initials of the typist if they are not the author of the letter
Include an Envelope
reference initials
Transmittal
Give Options
11. Everday letters that acknowledge receipt of something.
RE:
subject
post script
Acknowledgement
12. Used either open or mixed punctuation the 'good-bye'
Business
salutation
Organization
complimentary close
13. Use this rule when responding to emails in anger.
Business
3-4
mailing notation
24 Hour Rule
14. When writing persuasive letters - you are able to show more...
1
modified block
RE:
Personality
15. Routine request - transmittal - acknowledgement - claim.
mixed punctuation
24 Hour Rule
Types of Everyday Letters
Acknowledgement
16. Announcing work policies - delegating responsibilities - and reporting results.
Uses for Memos
3
authors title
Body of a Bad News Letter
17. Everyday letters that are a part of the normal course of business. (please send a catalog)
Acknowledgement
modified block
RE:
Routine Request
18. Refers to the importance of sounding postive when writing a business letter.
Outlook
3-4 (#2)
Letterhead
Goodwill Ending
19. The way a letter is handeled
Body of a Persuasive Letter
Include an Envelope
mailing notation
reference initials
20. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
Body of an Everyday Letter
Tone
Email
modified block
21. Receiver's Address
complimentary close
Acknowledgement
Inside Address
Subject
22. A downfall to email and electronic communication: Addresses must be...
Claim
Memorandum
Precise
1
23. When you are discussing invoice - invoice is a bill
The 'You' Approach
RE:
Memorandum
Letterhead
24. All ines begin at the left margin
Uses for Memos
block format
mailing notation
3-4
25. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
3
body
Transmittal
mixed punctuation
26. Everyday letters that identify what is being sent. (cover letter)
Transmittal
subject
post script
open punctuation
27. The date the letter is written
Uses for Memos
mailing notation
date
Body of a Bad News Letter
28. Includes company name - address - phone number - and email.
Complimentary Closing
Letterhead
Subject
Email
29. Written communication.
Electronic Communication
authors title
Correspondence
1
30. When something else is enclosed with the letter anything in addition to the letter
Goodwill Ending
Types of Everyday Letters
enclosures
Business
31. One way to make the reader do as little work as possible (persuasive)
open punctuation
subject
Include an Envelope
post script
32. No punctuation marks are used after the salutation and the complientary close
open punctuation
Outlook
Body of a Bad News Letter
24 Hour Rule
33. Everday letters making a claim that something was incorrect. (error in an order)
1
Correspondence
Claim
Body of a Bad News Letter
34. When writing a bad news letter - always leave an opportunity for future....
Business
Outlook
Personality
Uses for Memos
35. Colon is placed after the salutation and a comma after the compimentary close
block format
Types of Everyday Letters
mixed punctuation
body
36. Number of spaces between the paragraphs in the body. (#2)
1 (#2)
mailing notation
Letterhead
courtesy copy
37. Tells you what the letter is going to be about
3-4 (#2)
subject
Tone
RE:
38. One way to make it easier for the reader to say yes to a request. (persuasive)
1
Memorandum
subject
Give Options
39. The very last thing - avoid if at all possible - a short last minute message
RE:
Precise
post script
Organization
40. Number of spaces between the inside address and salutation.
block format
1
complimentary close
Types of Everyday Letters
41. Direct opening - necessary details - and goodwill ending.
Correspondence
courtesy copy
Body of an Everyday Letter
Routine Request
42. Title of the person who wrote the letter
Organization
authors title
Acknowledgement
complimentary close
43. This part of an email must be descriptive.
Subject
Email
date
Personality
44. Refers to planning in advance what to write in a business letter.
Organization
Personality
RE:
modified block
45. Dear Mr. or Mrs.:
Inside Address
Salutation
Types of Everyday Letters
enclosures
46. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
authors title
Claim
1 (#2)
Body of a Bad News Letter
47. Usually contains contact information and a final statement of appreciation.
Outlook
Goodwill Ending
Body of a Persuasive Letter
3
48. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
3
Tone
Body of an Everyday Letter
post script
49. Email messages written discussing one topic.
post script
ATTN:
Single Subject Emails
3
50. Number of spaces between the complimentary closing and the sender's typed name. (#2)
Goodwill Ending
3-4 (#2)
Acknowledgement
Tone