Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. This part of an email must be descriptive.






2. Refers to writing a business letter that is reader oriented.


3. Number of spaces between the inside address and salutation.






4. The new way to correspond. Formatted similar to a memo.






5. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






6. No punctuation marks are used after the salutation and the complientary close






7. Recipients name and address






8. Only used when we don't know the recipients name






9. Direct opening - necessary details - and goodwill ending.






10. An inhouse letter.






11. When writing persuasive letters - you are able to show more...






12. When you are discussing invoice - invoice is a bill






13. Everyday letters that identify what is being sent. (cover letter)






14. Everday letters that acknowledge receipt of something.






15. One way to make it easier for the reader to say yes to a request. (persuasive)






16. Number of spaces between the paragraphs in the body. (#2)






17. Tells you what the letter is going to be about






18. Initials of the typist if they are not the author of the letter






19. The date the letter is written






20. Number of spaces between the date and inside address.






21. Colon is placed after the salutation and a comma after the compimentary close






22. The 'hello' after your salutation - use open or mixed punctuation






23. Number of spaces between the complimentary closing and the sender's typed name. (#2)






24. When writing a bad news letter - always leave an opportunity for future....






25. Routine request - transmittal - acknowledgement - claim.






26. All ines begin at the left margin






27. Attention getting opening statements - factual statements - request - and action.






28. Receiver's Address






29. Refers to the importance of sounding postive when writing a business letter.






30. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






31. Informs the reader that a copy has been sent to someone else






32. Number of spaces between the letterhead and date.






33. Written communication.






34. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






35. Usually contains contact information and a final statement of appreciation.






36. The very last thing - avoid if at all possible - a short last minute message






37. Used either open or mixed punctuation the 'good-bye'






38. The way a letter is handeled






39. Title of the person who wrote the letter






40. Everday letters making a claim that something was incorrect. (error in an order)






41. Refers to planning in advance what to write in a business letter.






42. Includes company name - address - phone number - and email.






43. When something else is enclosed with the letter anything in addition to the letter






44. Email and text messaging.






45. Email messages written discussing one topic.






46. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






47. Use this rule when responding to emails in anger.






48. One way to make the reader do as little work as possible (persuasive)






49. A downfall to email and electronic communication: Addresses must be...






50. Announcing work policies - delegating responsibilities - and reporting results.