Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Attention getting opening statements - factual statements - request - and action.






2. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






3. The date the letter is written






4. Everyday letters that are a part of the normal course of business. (please send a catalog)






5. The new way to correspond. Formatted similar to a memo.






6. Tells you what the letter is going to be about






7. When something else is enclosed with the letter anything in addition to the letter






8. Informs the reader that a copy has been sent to someone else






9. Number of spaces between the paragraphs in the body. (#2)






10. An inhouse letter.






11. Direct opening - necessary details - and goodwill ending.






12. Refers to the importance of sounding postive when writing a business letter.






13. Email and text messaging.






14. Receiver's Address






15. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






16. The way a letter is handeled






17. Email messages written discussing one topic.






18. One way to make the reader do as little work as possible (persuasive)






19. Recipients name and address






20. The very last thing - avoid if at all possible - a short last minute message






21. Everday letters making a claim that something was incorrect. (error in an order)






22. Number of spaces between the date and inside address.






23. One way to make it easier for the reader to say yes to a request. (persuasive)






24. Refers to writing a business letter that is reader oriented.


25. When you are discussing invoice - invoice is a bill






26. Usually contains contact information and a final statement of appreciation.






27. Routine request - transmittal - acknowledgement - claim.






28. Number of spaces between the inside address and salutation.






29. Number of spaces between the complimentary closing and the sender's typed name. (#2)






30. Refers to planning in advance what to write in a business letter.






31. All ines begin at the left margin






32. Includes company name - address - phone number - and email.






33. Everday letters that acknowledge receipt of something.






34. Initials of the typist if they are not the author of the letter






35. When writing a bad news letter - always leave an opportunity for future....






36. Only used when we don't know the recipients name






37. The 'hello' after your salutation - use open or mixed punctuation






38. Used either open or mixed punctuation the 'good-bye'






39. Announcing work policies - delegating responsibilities - and reporting results.






40. No punctuation marks are used after the salutation and the complientary close






41. This part of an email must be descriptive.






42. Everyday letters that identify what is being sent. (cover letter)






43. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






44. Use this rule when responding to emails in anger.






45. Sincerely -






46. Title of the person who wrote the letter






47. A downfall to email and electronic communication: Addresses must be...






48. Number of spaces between the letterhead and date.






49. Written communication.






50. Dear Mr. or Mrs.: