Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Colon is placed after the salutation and a comma after the compimentary close






2. The date the letter is written






3. Routine request - transmittal - acknowledgement - claim.






4. Used either open or mixed punctuation the 'good-bye'






5. Email messages written discussing one topic.






6. Tells you what the letter is going to be about






7. This part of an email must be descriptive.






8. The way a letter is handeled






9. Email and text messaging.






10. When writing persuasive letters - you are able to show more...






11. The 'hello' after your salutation - use open or mixed punctuation






12. Initials of the typist if they are not the author of the letter






13. Everyday letters that identify what is being sent. (cover letter)






14. Everyday letters that are a part of the normal course of business. (please send a catalog)






15. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






16. Announcing work policies - delegating responsibilities - and reporting results.






17. Everday letters that acknowledge receipt of something.






18. Number of spaces between the inside address and salutation.






19. Sincerely -






20. Informs the reader that a copy has been sent to someone else






21. Number of spaces between the letterhead and date.






22. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






23. When you are discussing invoice - invoice is a bill






24. Includes company name - address - phone number - and email.






25. One way to make it easier for the reader to say yes to a request. (persuasive)






26. Usually contains contact information and a final statement of appreciation.






27. The very last thing - avoid if at all possible - a short last minute message






28. The new way to correspond. Formatted similar to a memo.






29. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






30. Written communication.






31. Recipients name and address






32. Only used when we don't know the recipients name






33. Refers to planning in advance what to write in a business letter.






34. An inhouse letter.






35. A downfall to email and electronic communication: Addresses must be...






36. Attention getting opening statements - factual statements - request - and action.






37. Dear Mr. or Mrs.:






38. One way to make the reader do as little work as possible (persuasive)






39. Title of the person who wrote the letter






40. No punctuation marks are used after the salutation and the complientary close






41. Number of spaces between the paragraphs in the body. (#2)






42. Number of spaces between the complimentary closing and the sender's typed name. (#2)






43. When something else is enclosed with the letter anything in addition to the letter






44. Everday letters making a claim that something was incorrect. (error in an order)






45. Refers to the importance of sounding postive when writing a business letter.






46. Refers to writing a business letter that is reader oriented.


47. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






48. Receiver's Address






49. Number of spaces between the date and inside address.






50. All ines begin at the left margin