Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Recipients name and address






2. Written communication.






3. A downfall to email and electronic communication: Addresses must be...






4. The 'hello' after your salutation - use open or mixed punctuation






5. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






6. Dear Mr. or Mrs.:






7. Number of spaces between the complimentary closing and the sender's typed name. (#2)






8. One way to make it easier for the reader to say yes to a request. (persuasive)






9. The date the letter is written






10. Announcing work policies - delegating responsibilities - and reporting results.






11. Refers to writing a business letter that is reader oriented.

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12. The very last thing - avoid if at all possible - a short last minute message






13. Number of spaces between the letterhead and date.






14. All ines begin at the left margin






15. Receiver's Address






16. Everyday letters that identify what is being sent. (cover letter)






17. Email messages written discussing one topic.






18. When writing persuasive letters - you are able to show more...






19. Initials of the typist if they are not the author of the letter






20. The way a letter is handeled






21. No punctuation marks are used after the salutation and the complientary close






22. This part of an email must be descriptive.






23. Routine request - transmittal - acknowledgement - claim.






24. When writing a bad news letter - always leave an opportunity for future....






25. Attention getting opening statements - factual statements - request - and action.






26. Number of spaces between the date and inside address.






27. Everyday letters that are a part of the normal course of business. (please send a catalog)






28. Includes company name - address - phone number - and email.






29. Number of spaces between the paragraphs in the body. (#2)






30. Email and text messaging.






31. Everday letters that acknowledge receipt of something.






32. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






33. When something else is enclosed with the letter anything in addition to the letter






34. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






35. An inhouse letter.






36. Refers to planning in advance what to write in a business letter.






37. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






38. Used either open or mixed punctuation the 'good-bye'






39. Refers to the importance of sounding postive when writing a business letter.






40. When you are discussing invoice - invoice is a bill






41. Number of spaces between the inside address and salutation.






42. Colon is placed after the salutation and a comma after the compimentary close






43. Only used when we don't know the recipients name






44. Title of the person who wrote the letter






45. Sincerely -






46. The new way to correspond. Formatted similar to a memo.






47. Use this rule when responding to emails in anger.






48. Informs the reader that a copy has been sent to someone else






49. One way to make the reader do as little work as possible (persuasive)






50. Tells you what the letter is going to be about