Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Attention getting opening statements - factual statements - request - and action.






2. When you are discussing invoice - invoice is a bill






3. The very last thing - avoid if at all possible - a short last minute message






4. Receiver's Address






5. Refers to the importance of sounding postive when writing a business letter.






6. Dear Mr. or Mrs.:






7. Number of spaces between the inside address and salutation.






8. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






9. Includes company name - address - phone number - and email.






10. Email and text messaging.






11. Number of spaces between the complimentary closing and the sender's typed name. (#2)






12. The way a letter is handeled






13. All ines begin at the left margin






14. The new way to correspond. Formatted similar to a memo.






15. Direct opening - necessary details - and goodwill ending.






16. A downfall to email and electronic communication: Addresses must be...






17. When something else is enclosed with the letter anything in addition to the letter






18. Everyday letters that are a part of the normal course of business. (please send a catalog)






19. Use this rule when responding to emails in anger.






20. Everday letters that acknowledge receipt of something.






21. Refers to planning in advance what to write in a business letter.






22. The date the letter is written






23. Refers to writing a business letter that is reader oriented.


24. Email messages written discussing one topic.






25. Routine request - transmittal - acknowledgement - claim.






26. Sincerely -






27. An inhouse letter.






28. This part of an email must be descriptive.






29. Number of spaces between the date and inside address.






30. Recipients name and address






31. Everyday letters that identify what is being sent. (cover letter)






32. When writing persuasive letters - you are able to show more...






33. Tells you what the letter is going to be about






34. The 'hello' after your salutation - use open or mixed punctuation






35. Everday letters making a claim that something was incorrect. (error in an order)






36. When writing a bad news letter - always leave an opportunity for future....






37. One way to make it easier for the reader to say yes to a request. (persuasive)






38. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






39. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






40. Written communication.






41. Announcing work policies - delegating responsibilities - and reporting results.






42. Initials of the typist if they are not the author of the letter






43. One way to make the reader do as little work as possible (persuasive)






44. Usually contains contact information and a final statement of appreciation.






45. Colon is placed after the salutation and a comma after the compimentary close






46. Used either open or mixed punctuation the 'good-bye'






47. Title of the person who wrote the letter






48. Only used when we don't know the recipients name






49. No punctuation marks are used after the salutation and the complientary close






50. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.