Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When something else is enclosed with the letter anything in addition to the letter






2. Written communication.






3. One way to make it easier for the reader to say yes to a request. (persuasive)






4. All ines begin at the left margin






5. Use this rule when responding to emails in anger.






6. An inhouse letter.






7. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






8. Everyday letters that are a part of the normal course of business. (please send a catalog)






9. The 'hello' after your salutation - use open or mixed punctuation






10. Receiver's Address






11. When writing a bad news letter - always leave an opportunity for future....






12. Initials of the typist if they are not the author of the letter






13. Number of spaces between the date and inside address.






14. Dear Mr. or Mrs.:






15. When you are discussing invoice - invoice is a bill






16. Includes company name - address - phone number - and email.






17. Everyday letters that identify what is being sent. (cover letter)






18. Routine request - transmittal - acknowledgement - claim.






19. Number of spaces between the inside address and salutation.






20. Attention getting opening statements - factual statements - request - and action.






21. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






22. No punctuation marks are used after the salutation and the complientary close






23. Everday letters making a claim that something was incorrect. (error in an order)






24. Number of spaces between the complimentary closing and the sender's typed name. (#2)






25. Title of the person who wrote the letter






26. Informs the reader that a copy has been sent to someone else






27. Refers to the importance of sounding postive when writing a business letter.






28. Only used when we don't know the recipients name






29. Announcing work policies - delegating responsibilities - and reporting results.






30. Direct opening - necessary details - and goodwill ending.






31. Email messages written discussing one topic.






32. The way a letter is handeled






33. Colon is placed after the salutation and a comma after the compimentary close






34. Used either open or mixed punctuation the 'good-bye'






35. Email and text messaging.






36. Recipients name and address






37. Number of spaces between the letterhead and date.






38. One way to make the reader do as little work as possible (persuasive)






39. Refers to planning in advance what to write in a business letter.






40. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






41. Sincerely -






42. Tells you what the letter is going to be about






43. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






44. Refers to writing a business letter that is reader oriented.


45. Usually contains contact information and a final statement of appreciation.






46. Everday letters that acknowledge receipt of something.






47. The date the letter is written






48. This part of an email must be descriptive.






49. The new way to correspond. Formatted similar to a memo.






50. Number of spaces between the paragraphs in the body. (#2)