Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When you are discussing invoice - invoice is a bill






2. Number of spaces between the paragraphs in the body. (#2)






3. Number of spaces between the date and inside address.






4. Used either open or mixed punctuation the 'good-bye'






5. Initials of the typist if they are not the author of the letter






6. Everyday letters that are a part of the normal course of business. (please send a catalog)






7. Routine request - transmittal - acknowledgement - claim.






8. Written communication.






9. The 'hello' after your salutation - use open or mixed punctuation






10. Recipients name and address






11. Number of spaces between the inside address and salutation.






12. Title of the person who wrote the letter






13. Refers to writing a business letter that is reader oriented.


14. Receiver's Address






15. When writing persuasive letters - you are able to show more...






16. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






17. Includes company name - address - phone number - and email.






18. Number of spaces between the letterhead and date.






19. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






20. Dear Mr. or Mrs.:






21. Everday letters that acknowledge receipt of something.






22. One way to make it easier for the reader to say yes to a request. (persuasive)






23. The very last thing - avoid if at all possible - a short last minute message






24. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






25. Announcing work policies - delegating responsibilities - and reporting results.






26. Use this rule when responding to emails in anger.






27. Number of spaces between the complimentary closing and the sender's typed name. (#2)






28. This part of an email must be descriptive.






29. Attention getting opening statements - factual statements - request - and action.






30. Direct opening - necessary details - and goodwill ending.






31. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






32. Tells you what the letter is going to be about






33. When something else is enclosed with the letter anything in addition to the letter






34. Email and text messaging.






35. Colon is placed after the salutation and a comma after the compimentary close






36. Informs the reader that a copy has been sent to someone else






37. Everday letters making a claim that something was incorrect. (error in an order)






38. The new way to correspond. Formatted similar to a memo.






39. Usually contains contact information and a final statement of appreciation.






40. No punctuation marks are used after the salutation and the complientary close






41. Everyday letters that identify what is being sent. (cover letter)






42. Sincerely -






43. Only used when we don't know the recipients name






44. When writing a bad news letter - always leave an opportunity for future....






45. Refers to the importance of sounding postive when writing a business letter.






46. Email messages written discussing one topic.






47. An inhouse letter.






48. A downfall to email and electronic communication: Addresses must be...






49. Refers to planning in advance what to write in a business letter.






50. All ines begin at the left margin