Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. One way to make it easier for the reader to say yes to a request. (persuasive)






2. A downfall to email and electronic communication: Addresses must be...






3. The way a letter is handeled






4. Includes company name - address - phone number - and email.






5. Recipients name and address






6. Initials of the typist if they are not the author of the letter






7. Routine request - transmittal - acknowledgement - claim.






8. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






9. Email messages written discussing one topic.






10. This part of an email must be descriptive.






11. Number of spaces between the paragraphs in the body. (#2)






12. Tells you what the letter is going to be about






13. An inhouse letter.






14. Announcing work policies - delegating responsibilities - and reporting results.






15. Email and text messaging.






16. Use this rule when responding to emails in anger.






17. Everyday letters that are a part of the normal course of business. (please send a catalog)






18. Used either open or mixed punctuation the 'good-bye'






19. Only used when we don't know the recipients name






20. Refers to writing a business letter that is reader oriented.


21. Colon is placed after the salutation and a comma after the compimentary close






22. Number of spaces between the date and inside address.






23. Everday letters that acknowledge receipt of something.






24. Attention getting opening statements - factual statements - request - and action.






25. The very last thing - avoid if at all possible - a short last minute message






26. Refers to the importance of sounding postive when writing a business letter.






27. Written communication.






28. Title of the person who wrote the letter






29. Everyday letters that identify what is being sent. (cover letter)






30. When you are discussing invoice - invoice is a bill






31. The 'hello' after your salutation - use open or mixed punctuation






32. When something else is enclosed with the letter anything in addition to the letter






33. Number of spaces between the complimentary closing and the sender's typed name. (#2)






34. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






35. Usually contains contact information and a final statement of appreciation.






36. The date the letter is written






37. The new way to correspond. Formatted similar to a memo.






38. Everday letters making a claim that something was incorrect. (error in an order)






39. Refers to planning in advance what to write in a business letter.






40. All ines begin at the left margin






41. Number of spaces between the letterhead and date.






42. One way to make the reader do as little work as possible (persuasive)






43. When writing persuasive letters - you are able to show more...






44. No punctuation marks are used after the salutation and the complientary close






45. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






46. When writing a bad news letter - always leave an opportunity for future....






47. Sincerely -






48. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






49. Direct opening - necessary details - and goodwill ending.






50. Number of spaces between the inside address and salutation.