Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. No punctuation marks are used after the salutation and the complientary close






2. Direct opening - necessary details - and goodwill ending.






3. Sincerely -






4. Refers to writing a business letter that is reader oriented.


5. Informs the reader that a copy has been sent to someone else






6. Everyday letters that are a part of the normal course of business. (please send a catalog)






7. Initials of the typist if they are not the author of the letter






8. Email and text messaging.






9. A downfall to email and electronic communication: Addresses must be...






10. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






11. Number of spaces between the letterhead and date.






12. Use this rule when responding to emails in anger.






13. Everyday letters that identify what is being sent. (cover letter)






14. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






15. Number of spaces between the date and inside address.






16. Only used when we don't know the recipients name






17. Tells you what the letter is going to be about






18. When something else is enclosed with the letter anything in addition to the letter






19. Attention getting opening statements - factual statements - request - and action.






20. Number of spaces between the paragraphs in the body. (#2)






21. One way to make it easier for the reader to say yes to a request. (persuasive)






22. All ines begin at the left margin






23. When writing persuasive letters - you are able to show more...






24. The 'hello' after your salutation - use open or mixed punctuation






25. Includes company name - address - phone number - and email.






26. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






27. This part of an email must be descriptive.






28. Used either open or mixed punctuation the 'good-bye'






29. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






30. Everday letters making a claim that something was incorrect. (error in an order)






31. Title of the person who wrote the letter






32. The very last thing - avoid if at all possible - a short last minute message






33. When writing a bad news letter - always leave an opportunity for future....






34. Refers to the importance of sounding postive when writing a business letter.






35. The way a letter is handeled






36. Number of spaces between the inside address and salutation.






37. Recipients name and address






38. Announcing work policies - delegating responsibilities - and reporting results.






39. When you are discussing invoice - invoice is a bill






40. Receiver's Address






41. Email messages written discussing one topic.






42. Dear Mr. or Mrs.:






43. One way to make the reader do as little work as possible (persuasive)






44. Colon is placed after the salutation and a comma after the compimentary close






45. The date the letter is written






46. Refers to planning in advance what to write in a business letter.






47. Written communication.






48. An inhouse letter.






49. Everday letters that acknowledge receipt of something.






50. Routine request - transmittal - acknowledgement - claim.