Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. This part of an email must be descriptive.






2. Title of the person who wrote the letter






3. Everyday letters that identify what is being sent. (cover letter)






4. Number of spaces between the inside address and salutation.






5. Receiver's Address






6. Tells you what the letter is going to be about






7. Everday letters making a claim that something was incorrect. (error in an order)






8. One way to make it easier for the reader to say yes to a request. (persuasive)






9. The date the letter is written






10. Initials of the typist if they are not the author of the letter






11. Number of spaces between the date and inside address.






12. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






13. Includes company name - address - phone number - and email.






14. Number of spaces between the letterhead and date.






15. Everday letters that acknowledge receipt of something.






16. Recipients name and address






17. Email and text messaging.






18. No punctuation marks are used after the salutation and the complientary close






19. Refers to planning in advance what to write in a business letter.






20. Attention getting opening statements - factual statements - request - and action.






21. Direct opening - necessary details - and goodwill ending.






22. Email messages written discussing one topic.






23. When writing a bad news letter - always leave an opportunity for future....






24. Written communication.






25. Informs the reader that a copy has been sent to someone else






26. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






27. The very last thing - avoid if at all possible - a short last minute message






28. When something else is enclosed with the letter anything in addition to the letter






29. All ines begin at the left margin






30. When writing persuasive letters - you are able to show more...






31. Use this rule when responding to emails in anger.






32. The new way to correspond. Formatted similar to a memo.






33. The way a letter is handeled






34. Refers to the importance of sounding postive when writing a business letter.






35. Used either open or mixed punctuation the 'good-bye'






36. Sincerely -






37. Dear Mr. or Mrs.:






38. Only used when we don't know the recipients name






39. Routine request - transmittal - acknowledgement - claim.






40. One way to make the reader do as little work as possible (persuasive)






41. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






42. Number of spaces between the paragraphs in the body. (#2)






43. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






44. Number of spaces between the complimentary closing and the sender's typed name. (#2)






45. When you are discussing invoice - invoice is a bill






46. The 'hello' after your salutation - use open or mixed punctuation






47. Refers to writing a business letter that is reader oriented.


48. Announcing work policies - delegating responsibilities - and reporting results.






49. Usually contains contact information and a final statement of appreciation.






50. A downfall to email and electronic communication: Addresses must be...