Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. This part of an email must be descriptive.






2. Dear Mr. or Mrs.:






3. Everyday letters that identify what is being sent. (cover letter)






4. Colon is placed after the salutation and a comma after the compimentary close






5. Refers to writing a business letter that is reader oriented.


6. Used either open or mixed punctuation the 'good-bye'






7. When something else is enclosed with the letter anything in addition to the letter






8. The 'hello' after your salutation - use open or mixed punctuation






9. The date the letter is written






10. When you are discussing invoice - invoice is a bill






11. Email and text messaging.






12. A downfall to email and electronic communication: Addresses must be...






13. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






14. All ines begin at the left margin






15. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






16. Direct opening - necessary details - and goodwill ending.






17. Number of spaces between the inside address and salutation.






18. The way a letter is handeled






19. Number of spaces between the complimentary closing and the sender's typed name. (#2)






20. Tells you what the letter is going to be about






21. When writing a bad news letter - always leave an opportunity for future....






22. Refers to the importance of sounding postive when writing a business letter.






23. Informs the reader that a copy has been sent to someone else






24. The very last thing - avoid if at all possible - a short last minute message






25. Receiver's Address






26. Sincerely -






27. Refers to planning in advance what to write in a business letter.






28. Announcing work policies - delegating responsibilities - and reporting results.






29. No punctuation marks are used after the salutation and the complientary close






30. Everyday letters that are a part of the normal course of business. (please send a catalog)






31. Email messages written discussing one topic.






32. Attention getting opening statements - factual statements - request - and action.






33. Everday letters making a claim that something was incorrect. (error in an order)






34. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






35. Initials of the typist if they are not the author of the letter






36. Includes company name - address - phone number - and email.






37. An inhouse letter.






38. Only used when we don't know the recipients name






39. Everday letters that acknowledge receipt of something.






40. Use this rule when responding to emails in anger.






41. Title of the person who wrote the letter






42. One way to make the reader do as little work as possible (persuasive)






43. Number of spaces between the date and inside address.






44. Number of spaces between the paragraphs in the body. (#2)






45. Usually contains contact information and a final statement of appreciation.






46. Routine request - transmittal - acknowledgement - claim.






47. The new way to correspond. Formatted similar to a memo.






48. Recipients name and address






49. When writing persuasive letters - you are able to show more...






50. One way to make it easier for the reader to say yes to a request. (persuasive)