Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. This part of an email must be descriptive.






2. Number of spaces between the date and inside address.






3. Use this rule when responding to emails in anger.






4. When writing persuasive letters - you are able to show more...






5. Number of spaces between the complimentary closing and the sender's typed name. (#2)






6. The new way to correspond. Formatted similar to a memo.






7. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






8. Initials of the typist if they are not the author of the letter






9. Number of spaces between the letterhead and date.






10. Refers to the importance of sounding postive when writing a business letter.






11. The very last thing - avoid if at all possible - a short last minute message






12. No punctuation marks are used after the salutation and the complientary close






13. Includes company name - address - phone number - and email.






14. One way to make the reader do as little work as possible (persuasive)






15. Sincerely -






16. Recipients name and address






17. Colon is placed after the salutation and a comma after the compimentary close






18. Number of spaces between the inside address and salutation.






19. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






20. Used either open or mixed punctuation the 'good-bye'






21. Receiver's Address






22. Direct opening - necessary details - and goodwill ending.






23. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






24. Attention getting opening statements - factual statements - request - and action.






25. Email messages written discussing one topic.






26. Written communication.






27. One way to make it easier for the reader to say yes to a request. (persuasive)






28. Everday letters making a claim that something was incorrect. (error in an order)






29. Dear Mr. or Mrs.:






30. Tells you what the letter is going to be about






31. The way a letter is handeled






32. When you are discussing invoice - invoice is a bill






33. Usually contains contact information and a final statement of appreciation.






34. Everyday letters that identify what is being sent. (cover letter)






35. Number of spaces between the paragraphs in the body. (#2)






36. Title of the person who wrote the letter






37. The date the letter is written






38. Everyday letters that are a part of the normal course of business. (please send a catalog)






39. Refers to writing a business letter that is reader oriented.


40. Announcing work policies - delegating responsibilities - and reporting results.






41. Only used when we don't know the recipients name






42. The 'hello' after your salutation - use open or mixed punctuation






43. Refers to planning in advance what to write in a business letter.






44. An inhouse letter.






45. All ines begin at the left margin






46. Everday letters that acknowledge receipt of something.






47. Email and text messaging.






48. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






49. When something else is enclosed with the letter anything in addition to the letter






50. When writing a bad news letter - always leave an opportunity for future....