Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Only used when we don't know the recipients name






2. Dear Mr. or Mrs.:






3. Email and text messaging.






4. Everday letters making a claim that something was incorrect. (error in an order)






5. Direct opening - necessary details - and goodwill ending.






6. Title of the person who wrote the letter






7. Colon is placed after the salutation and a comma after the compimentary close






8. Informs the reader that a copy has been sent to someone else






9. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






10. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






11. Refers to planning in advance what to write in a business letter.






12. The very last thing - avoid if at all possible - a short last minute message






13. Number of spaces between the paragraphs in the body. (#2)






14. An inhouse letter.






15. When writing persuasive letters - you are able to show more...






16. Attention getting opening statements - factual statements - request - and action.






17. Everyday letters that are a part of the normal course of business. (please send a catalog)






18. Written communication.






19. Everday letters that acknowledge receipt of something.






20. The way a letter is handeled






21. When writing a bad news letter - always leave an opportunity for future....






22. One way to make the reader do as little work as possible (persuasive)






23. Tells you what the letter is going to be about






24. Receiver's Address






25. Recipients name and address






26. Number of spaces between the inside address and salutation.






27. Everyday letters that identify what is being sent. (cover letter)






28. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






29. All ines begin at the left margin






30. Announcing work policies - delegating responsibilities - and reporting results.






31. When something else is enclosed with the letter anything in addition to the letter






32. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






33. Use this rule when responding to emails in anger.






34. Sincerely -






35. Refers to writing a business letter that is reader oriented.


36. This part of an email must be descriptive.






37. Refers to the importance of sounding postive when writing a business letter.






38. When you are discussing invoice - invoice is a bill






39. Routine request - transmittal - acknowledgement - claim.






40. Number of spaces between the letterhead and date.






41. The new way to correspond. Formatted similar to a memo.






42. Includes company name - address - phone number - and email.






43. Initials of the typist if they are not the author of the letter






44. Usually contains contact information and a final statement of appreciation.






45. One way to make it easier for the reader to say yes to a request. (persuasive)






46. Email messages written discussing one topic.






47. The 'hello' after your salutation - use open or mixed punctuation






48. No punctuation marks are used after the salutation and the complientary close






49. Number of spaces between the date and inside address.






50. The date the letter is written