Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The 'hello' after your salutation - use open or mixed punctuation






2. All ines begin at the left margin






3. Receiver's Address






4. Title of the person who wrote the letter






5. Sincerely -






6. A downfall to email and electronic communication: Addresses must be...






7. Direct opening - necessary details - and goodwill ending.






8. The new way to correspond. Formatted similar to a memo.






9. The very last thing - avoid if at all possible - a short last minute message






10. Only used when we don't know the recipients name






11. Includes company name - address - phone number - and email.






12. Everyday letters that identify what is being sent. (cover letter)






13. Email and text messaging.






14. No punctuation marks are used after the salutation and the complientary close






15. Everyday letters that are a part of the normal course of business. (please send a catalog)






16. Everday letters making a claim that something was incorrect. (error in an order)






17. An inhouse letter.






18. Used either open or mixed punctuation the 'good-bye'






19. Tells you what the letter is going to be about






20. Informs the reader that a copy has been sent to someone else






21. Number of spaces between the letterhead and date.






22. Recipients name and address






23. Everday letters that acknowledge receipt of something.






24. Routine request - transmittal - acknowledgement - claim.






25. Number of spaces between the date and inside address.






26. Initials of the typist if they are not the author of the letter






27. Use this rule when responding to emails in anger.






28. The way a letter is handeled






29. When writing a bad news letter - always leave an opportunity for future....






30. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






31. Number of spaces between the paragraphs in the body. (#2)






32. Colon is placed after the salutation and a comma after the compimentary close






33. Written communication.






34. Refers to writing a business letter that is reader oriented.


35. Refers to planning in advance what to write in a business letter.






36. When writing persuasive letters - you are able to show more...






37. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






38. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






39. This part of an email must be descriptive.






40. Email messages written discussing one topic.






41. Dear Mr. or Mrs.:






42. Usually contains contact information and a final statement of appreciation.






43. The date the letter is written






44. Announcing work policies - delegating responsibilities - and reporting results.






45. Refers to the importance of sounding postive when writing a business letter.






46. Number of spaces between the complimentary closing and the sender's typed name. (#2)






47. One way to make the reader do as little work as possible (persuasive)






48. Attention getting opening statements - factual statements - request - and action.






49. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






50. When something else is enclosed with the letter anything in addition to the letter