Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Recipients name and address






2. The new way to correspond. Formatted similar to a memo.






3. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






4. Everyday letters that identify what is being sent. (cover letter)






5. Only used when we don't know the recipients name






6. When writing a bad news letter - always leave an opportunity for future....






7. An inhouse letter.






8. The very last thing - avoid if at all possible - a short last minute message






9. Used either open or mixed punctuation the 'good-bye'






10. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






11. Receiver's Address






12. When something else is enclosed with the letter anything in addition to the letter






13. Dear Mr. or Mrs.:






14. Includes company name - address - phone number - and email.






15. Announcing work policies - delegating responsibilities - and reporting results.






16. One way to make it easier for the reader to say yes to a request. (persuasive)






17. Number of spaces between the letterhead and date.






18. Attention getting opening statements - factual statements - request - and action.






19. When you are discussing invoice - invoice is a bill






20. Number of spaces between the complimentary closing and the sender's typed name. (#2)






21. Written communication.






22. The 'hello' after your salutation - use open or mixed punctuation






23. Informs the reader that a copy has been sent to someone else






24. Refers to planning in advance what to write in a business letter.






25. The date the letter is written






26. Title of the person who wrote the letter






27. The way a letter is handeled






28. Number of spaces between the date and inside address.






29. Tells you what the letter is going to be about






30. Email and text messaging.






31. Everday letters that acknowledge receipt of something.






32. Colon is placed after the salutation and a comma after the compimentary close






33. One way to make the reader do as little work as possible (persuasive)






34. Refers to writing a business letter that is reader oriented.


35. Email messages written discussing one topic.






36. All ines begin at the left margin






37. Everday letters making a claim that something was incorrect. (error in an order)






38. Sincerely -






39. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






40. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






41. Use this rule when responding to emails in anger.






42. Routine request - transmittal - acknowledgement - claim.






43. Number of spaces between the paragraphs in the body. (#2)






44. Usually contains contact information and a final statement of appreciation.






45. No punctuation marks are used after the salutation and the complientary close






46. Direct opening - necessary details - and goodwill ending.






47. A downfall to email and electronic communication: Addresses must be...






48. This part of an email must be descriptive.






49. Number of spaces between the inside address and salutation.






50. Everyday letters that are a part of the normal course of business. (please send a catalog)