Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everyday letters that identify what is being sent. (cover letter)






2. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






3. Tells you what the letter is going to be about






4. Used either open or mixed punctuation the 'good-bye'






5. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






6. Informs the reader that a copy has been sent to someone else






7. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






8. Everyday letters that are a part of the normal course of business. (please send a catalog)






9. This part of an email must be descriptive.






10. When you are discussing invoice - invoice is a bill






11. Title of the person who wrote the letter






12. Refers to planning in advance what to write in a business letter.






13. Routine request - transmittal - acknowledgement - claim.






14. Everday letters making a claim that something was incorrect. (error in an order)






15. Refers to the importance of sounding postive when writing a business letter.






16. Usually contains contact information and a final statement of appreciation.






17. When something else is enclosed with the letter anything in addition to the letter






18. Number of spaces between the date and inside address.






19. Direct opening - necessary details - and goodwill ending.






20. Email and text messaging.






21. The new way to correspond. Formatted similar to a memo.






22. The way a letter is handeled






23. Attention getting opening statements - factual statements - request - and action.






24. Colon is placed after the salutation and a comma after the compimentary close






25. No punctuation marks are used after the salutation and the complientary close






26. Only used when we don't know the recipients name






27. Number of spaces between the paragraphs in the body. (#2)






28. A downfall to email and electronic communication: Addresses must be...






29. Recipients name and address






30. Receiver's Address






31. An inhouse letter.






32. Everday letters that acknowledge receipt of something.






33. Announcing work policies - delegating responsibilities - and reporting results.






34. Number of spaces between the complimentary closing and the sender's typed name. (#2)






35. Email messages written discussing one topic.






36. Number of spaces between the inside address and salutation.






37. The 'hello' after your salutation - use open or mixed punctuation






38. When writing a bad news letter - always leave an opportunity for future....






39. Dear Mr. or Mrs.:






40. Initials of the typist if they are not the author of the letter






41. Refers to writing a business letter that is reader oriented.


42. Sincerely -






43. All ines begin at the left margin






44. The very last thing - avoid if at all possible - a short last minute message






45. Written communication.






46. One way to make the reader do as little work as possible (persuasive)






47. Number of spaces between the letterhead and date.






48. Use this rule when responding to emails in anger.






49. Includes company name - address - phone number - and email.






50. One way to make it easier for the reader to say yes to a request. (persuasive)