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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use this rule when responding to emails in anger.
3-4
Personality
Routine Request
24 Hour Rule
2. Informs the reader that a copy has been sent to someone else
Routine Request
date
Precise
courtesy copy
3. Direct opening - necessary details - and goodwill ending.
3-4
Body of an Everyday Letter
Goodwill Ending
post script
4. Everday letters that acknowledge receipt of something.
Letterhead
Outlook
Acknowledgement
salutation
5. The 'hello' after your salutation - use open or mixed punctuation
post script
salutation
Complimentary Closing
Outlook
6. The new way to correspond. Formatted similar to a memo.
RE:
Email
3-4 (#2)
Uses for Memos
7. Routine request - transmittal - acknowledgement - claim.
Transmittal
Types of Everyday Letters
Precise
modified block
8. The very last thing - avoid if at all possible - a short last minute message
post script
Acknowledgement
3
Complimentary Closing
9. Everyday letters that are a part of the normal course of business. (please send a catalog)
Routine Request
Organization
Complimentary Closing
Transmittal
10. Number of spaces between the date and inside address.
enclosures
block format
Electronic Communication
3-4
11. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
salutation
Inside Address
Uses for Memos
Tone
12. Number of spaces between the complimentary closing and the sender's typed name. (#2)
authors title
3-4 (#2)
mixed punctuation
Give Options
13. No punctuation marks are used after the salutation and the complientary close
address
Transmittal
open punctuation
block format
14. Refers to writing a business letter that is reader oriented.
15. Refers to the importance of sounding postive when writing a business letter.
24 Hour Rule
mixed punctuation
Outlook
courtesy copy
16. Number of spaces between the paragraphs in the body. (#2)
subject
mailing notation
1
1 (#2)
17. One way to make the reader do as little work as possible (persuasive)
modified block
Include an Envelope
authors title
Body of a Persuasive Letter
18. Sincerely -
The 'You' Approach
Complimentary Closing
Correspondence
1 (#2)
19. Number of spaces between the letterhead and date.
Claim
3
authors title
modified block
20. Everday letters making a claim that something was incorrect. (error in an order)
mixed punctuation
Single Subject Emails
Claim
address
21. The date the letter is written
date
mailing notation
ATTN:
post script
22. All ines begin at the left margin
3-4
block format
Types of Everyday Letters
open punctuation
23. Email messages written discussing one topic.
Memorandum
1
Single Subject Emails
Types of Everyday Letters
24. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
modified block
24 Hour Rule
Claim
Goodwill Ending
25. Refers to planning in advance what to write in a business letter.
modified block
1 (#2)
Outlook
Organization
26. Only used when we don't know the recipients name
ATTN:
Uses for Memos
Claim
1
27. Tells you what the letter is going to be about
authors title
Inside Address
subject
Single Subject Emails
28. Number of spaces between the inside address and salutation.
block format
reference initials
1
Transmittal
29. Usually contains contact information and a final statement of appreciation.
authors title
3
Goodwill Ending
ATTN:
30. Title of the person who wrote the letter
The 'You' Approach
authors title
date
block format
31. A downfall to email and electronic communication: Addresses must be...
Precise
Uses for Memos
Memorandum
Electronic Communication
32. Attention getting opening statements - factual statements - request - and action.
reference initials
Body of a Persuasive Letter
complimentary close
modified block
33. The way a letter is handeled
Correspondence
mailing notation
Salutation
Organization
34. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
Organization
Include an Envelope
body
authors title
35. An inhouse letter.
Electronic Communication
Memorandum
Include an Envelope
open punctuation
36. When writing persuasive letters - you are able to show more...
courtesy copy
Personality
Body of a Persuasive Letter
RE:
37. One way to make it easier for the reader to say yes to a request. (persuasive)
Organization
post script
The 'You' Approach
Give Options
38. Used either open or mixed punctuation the 'good-bye'
ATTN:
Correspondence
complimentary close
3-4 (#2)
39. This part of an email must be descriptive.
complimentary close
Subject
3
enclosures
40. Written communication.
Correspondence
Uses for Memos
post script
mailing notation
41. Announcing work policies - delegating responsibilities - and reporting results.
Uses for Memos
Correspondence
The 'You' Approach
mailing notation
42. Includes company name - address - phone number - and email.
3
1 (#2)
Claim
Letterhead
43. Email and text messaging.
Electronic Communication
Transmittal
RE:
Types of Everyday Letters
44. Colon is placed after the salutation and a comma after the compimentary close
complimentary close
mixed punctuation
Acknowledgement
block format
45. Recipients name and address
address
modified block
24 Hour Rule
3-4
46. Everyday letters that identify what is being sent. (cover letter)
Transmittal
1
modified block
Single Subject Emails
47. Dear Mr. or Mrs.:
date
Subject
Routine Request
Salutation
48. Receiver's Address
courtesy copy
Body of a Bad News Letter
Electronic Communication
Inside Address
49. When writing a bad news letter - always leave an opportunity for future....
Business
mailing notation
post script
block format
50. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
The 'You' Approach
Inside Address
Body of a Bad News Letter
body
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