Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When writing a bad news letter - always leave an opportunity for future....






2. Refers to writing a business letter that is reader oriented.


3. Everyday letters that identify what is being sent. (cover letter)






4. Use this rule when responding to emails in anger.






5. The very last thing - avoid if at all possible - a short last minute message






6. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






7. Number of spaces between the date and inside address.






8. The way a letter is handeled






9. Number of spaces between the letterhead and date.






10. Written communication.






11. Number of spaces between the inside address and salutation.






12. Refers to planning in advance what to write in a business letter.






13. Everday letters that acknowledge receipt of something.






14. The 'hello' after your salutation - use open or mixed punctuation






15. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






16. All ines begin at the left margin






17. Direct opening - necessary details - and goodwill ending.






18. Initials of the typist if they are not the author of the letter






19. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






20. Recipients name and address






21. Email and text messaging.






22. One way to make it easier for the reader to say yes to a request. (persuasive)






23. Number of spaces between the paragraphs in the body. (#2)






24. This part of an email must be descriptive.






25. Usually contains contact information and a final statement of appreciation.






26. Number of spaces between the complimentary closing and the sender's typed name. (#2)






27. Sincerely -






28. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






29. Attention getting opening statements - factual statements - request - and action.






30. Receiver's Address






31. Announcing work policies - delegating responsibilities - and reporting results.






32. The date the letter is written






33. No punctuation marks are used after the salutation and the complientary close






34. Includes company name - address - phone number - and email.






35. An inhouse letter.






36. Tells you what the letter is going to be about






37. One way to make the reader do as little work as possible (persuasive)






38. Everyday letters that are a part of the normal course of business. (please send a catalog)






39. Refers to the importance of sounding postive when writing a business letter.






40. When writing persuasive letters - you are able to show more...






41. The new way to correspond. Formatted similar to a memo.






42. When something else is enclosed with the letter anything in addition to the letter






43. A downfall to email and electronic communication: Addresses must be...






44. Used either open or mixed punctuation the 'good-bye'






45. Routine request - transmittal - acknowledgement - claim.






46. Colon is placed after the salutation and a comma after the compimentary close






47. Email messages written discussing one topic.






48. Only used when we don't know the recipients name






49. Informs the reader that a copy has been sent to someone else






50. Everday letters making a claim that something was incorrect. (error in an order)