Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of spaces between the paragraphs in the body. (#2)






2. Everday letters making a claim that something was incorrect. (error in an order)






3. No punctuation marks are used after the salutation and the complientary close






4. Everyday letters that identify what is being sent. (cover letter)






5. When something else is enclosed with the letter anything in addition to the letter






6. The date the letter is written






7. When writing persuasive letters - you are able to show more...






8. Written communication.






9. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






10. Sincerely -






11. The way a letter is handeled






12. Recipients name and address






13. All ines begin at the left margin






14. Receiver's Address






15. Informs the reader that a copy has been sent to someone else






16. Use this rule when responding to emails in anger.






17. Direct opening - necessary details - and goodwill ending.






18. Email messages written discussing one topic.






19. Includes company name - address - phone number - and email.






20. One way to make it easier for the reader to say yes to a request. (persuasive)






21. This part of an email must be descriptive.






22. Only used when we don't know the recipients name






23. Refers to the importance of sounding postive when writing a business letter.






24. Colon is placed after the salutation and a comma after the compimentary close






25. A downfall to email and electronic communication: Addresses must be...






26. Everyday letters that are a part of the normal course of business. (please send a catalog)






27. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






28. Tells you what the letter is going to be about






29. Number of spaces between the letterhead and date.






30. When you are discussing invoice - invoice is a bill






31. The 'hello' after your salutation - use open or mixed punctuation






32. Dear Mr. or Mrs.:






33. Attention getting opening statements - factual statements - request - and action.






34. An inhouse letter.






35. Routine request - transmittal - acknowledgement - claim.






36. Number of spaces between the inside address and salutation.






37. Usually contains contact information and a final statement of appreciation.






38. When writing a bad news letter - always leave an opportunity for future....






39. Initials of the typist if they are not the author of the letter






40. Announcing work policies - delegating responsibilities - and reporting results.






41. One way to make the reader do as little work as possible (persuasive)






42. Refers to planning in advance what to write in a business letter.






43. Refers to writing a business letter that is reader oriented.


44. Everday letters that acknowledge receipt of something.






45. Number of spaces between the date and inside address.






46. The new way to correspond. Formatted similar to a memo.






47. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






48. Title of the person who wrote the letter






49. Used either open or mixed punctuation the 'good-bye'






50. Number of spaces between the complimentary closing and the sender's typed name. (#2)