Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The very last thing - avoid if at all possible - a short last minute message






2. Includes company name - address - phone number - and email.






3. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






4. A downfall to email and electronic communication: Addresses must be...






5. Only used when we don't know the recipients name






6. All ines begin at the left margin






7. One way to make the reader do as little work as possible (persuasive)






8. The 'hello' after your salutation - use open or mixed punctuation






9. Number of spaces between the date and inside address.






10. The way a letter is handeled






11. Number of spaces between the letterhead and date.






12. Initials of the typist if they are not the author of the letter






13. Usually contains contact information and a final statement of appreciation.






14. Number of spaces between the complimentary closing and the sender's typed name. (#2)






15. Number of spaces between the paragraphs in the body. (#2)






16. When writing persuasive letters - you are able to show more...






17. When writing a bad news letter - always leave an opportunity for future....






18. Announcing work policies - delegating responsibilities - and reporting results.






19. Number of spaces between the inside address and salutation.






20. Everyday letters that are a part of the normal course of business. (please send a catalog)






21. Dear Mr. or Mrs.:






22. Refers to writing a business letter that is reader oriented.


23. Receiver's Address






24. Colon is placed after the salutation and a comma after the compimentary close






25. Informs the reader that a copy has been sent to someone else






26. Written communication.






27. Everday letters that acknowledge receipt of something.






28. Use this rule when responding to emails in anger.






29. Used either open or mixed punctuation the 'good-bye'






30. No punctuation marks are used after the salutation and the complientary close






31. Refers to planning in advance what to write in a business letter.






32. An inhouse letter.






33. Tells you what the letter is going to be about






34. Attention getting opening statements - factual statements - request - and action.






35. Sincerely -






36. Routine request - transmittal - acknowledgement - claim.






37. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






38. This part of an email must be descriptive.






39. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






40. The date the letter is written






41. Recipients name and address






42. Title of the person who wrote the letter






43. Direct opening - necessary details - and goodwill ending.






44. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






45. One way to make it easier for the reader to say yes to a request. (persuasive)






46. When something else is enclosed with the letter anything in addition to the letter






47. Email and text messaging.






48. Everday letters making a claim that something was incorrect. (error in an order)






49. When you are discussing invoice - invoice is a bill






50. Refers to the importance of sounding postive when writing a business letter.