Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tells you what the letter is going to be about






2. Everday letters making a claim that something was incorrect. (error in an order)






3. No punctuation marks are used after the salutation and the complientary close






4. Number of spaces between the letterhead and date.






5. Number of spaces between the paragraphs in the body. (#2)






6. Announcing work policies - delegating responsibilities - and reporting results.






7. The 'hello' after your salutation - use open or mixed punctuation






8. When something else is enclosed with the letter anything in addition to the letter






9. Dear Mr. or Mrs.:






10. When you are discussing invoice - invoice is a bill






11. Refers to planning in advance what to write in a business letter.






12. Number of spaces between the date and inside address.






13. Only used when we don't know the recipients name






14. When writing persuasive letters - you are able to show more...






15. When writing a bad news letter - always leave an opportunity for future....






16. Usually contains contact information and a final statement of appreciation.






17. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






18. This part of an email must be descriptive.






19. Colon is placed after the salutation and a comma after the compimentary close






20. Email and text messaging.






21. Recipients name and address






22. Everyday letters that are a part of the normal course of business. (please send a catalog)






23. The new way to correspond. Formatted similar to a memo.






24. Sincerely -






25. The very last thing - avoid if at all possible - a short last minute message






26. Title of the person who wrote the letter






27. One way to make it easier for the reader to say yes to a request. (persuasive)






28. Use this rule when responding to emails in anger.






29. Email messages written discussing one topic.






30. Written communication.






31. The date the letter is written






32. One way to make the reader do as little work as possible (persuasive)






33. The way a letter is handeled






34. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






35. Includes company name - address - phone number - and email.






36. Initials of the typist if they are not the author of the letter






37. Number of spaces between the complimentary closing and the sender's typed name. (#2)






38. Attention getting opening statements - factual statements - request - and action.






39. An inhouse letter.






40. Informs the reader that a copy has been sent to someone else






41. Routine request - transmittal - acknowledgement - claim.






42. Everday letters that acknowledge receipt of something.






43. Refers to writing a business letter that is reader oriented.

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


44. Used either open or mixed punctuation the 'good-bye'






45. Receiver's Address






46. All ines begin at the left margin






47. Direct opening - necessary details - and goodwill ending.






48. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






49. Refers to the importance of sounding postive when writing a business letter.






50. A downfall to email and electronic communication: Addresses must be...