Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to writing a business letter that is reader oriented.


2. Routine request - transmittal - acknowledgement - claim.






3. All ines begin at the left margin






4. Dear Mr. or Mrs.:






5. When writing persuasive letters - you are able to show more...






6. Only used when we don't know the recipients name






7. Refers to the importance of sounding postive when writing a business letter.






8. Email messages written discussing one topic.






9. Everday letters making a claim that something was incorrect. (error in an order)






10. Sincerely -






11. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






12. No punctuation marks are used after the salutation and the complientary close






13. Everyday letters that are a part of the normal course of business. (please send a catalog)






14. When you are discussing invoice - invoice is a bill






15. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






16. The date the letter is written






17. Usually contains contact information and a final statement of appreciation.






18. Initials of the typist if they are not the author of the letter






19. Recipients name and address






20. Informs the reader that a copy has been sent to someone else






21. Number of spaces between the date and inside address.






22. The new way to correspond. Formatted similar to a memo.






23. A downfall to email and electronic communication: Addresses must be...






24. The 'hello' after your salutation - use open or mixed punctuation






25. Number of spaces between the letterhead and date.






26. Announcing work policies - delegating responsibilities - and reporting results.






27. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






28. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






29. Everday letters that acknowledge receipt of something.






30. This part of an email must be descriptive.






31. Number of spaces between the inside address and salutation.






32. Colon is placed after the salutation and a comma after the compimentary close






33. One way to make it easier for the reader to say yes to a request. (persuasive)






34. The way a letter is handeled






35. Receiver's Address






36. Number of spaces between the complimentary closing and the sender's typed name. (#2)






37. Written communication.






38. When writing a bad news letter - always leave an opportunity for future....






39. Used either open or mixed punctuation the 'good-bye'






40. Title of the person who wrote the letter






41. Attention getting opening statements - factual statements - request - and action.






42. Number of spaces between the paragraphs in the body. (#2)






43. When something else is enclosed with the letter anything in addition to the letter






44. One way to make the reader do as little work as possible (persuasive)






45. Includes company name - address - phone number - and email.






46. Refers to planning in advance what to write in a business letter.






47. Everyday letters that identify what is being sent. (cover letter)






48. The very last thing - avoid if at all possible - a short last minute message






49. Direct opening - necessary details - and goodwill ending.






50. Email and text messaging.