Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The way a letter is handeled






2. Number of spaces between the complimentary closing and the sender's typed name. (#2)






3. All ines begin at the left margin






4. When something else is enclosed with the letter anything in addition to the letter






5. Email messages written discussing one topic.






6. The very last thing - avoid if at all possible - a short last minute message






7. Refers to the importance of sounding postive when writing a business letter.






8. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






9. Attention getting opening statements - factual statements - request - and action.






10. An inhouse letter.






11. Email and text messaging.






12. Only used when we don't know the recipients name






13. Recipients name and address






14. No punctuation marks are used after the salutation and the complientary close






15. Refers to planning in advance what to write in a business letter.






16. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






17. Everyday letters that identify what is being sent. (cover letter)






18. Dear Mr. or Mrs.:






19. Number of spaces between the paragraphs in the body. (#2)






20. Use this rule when responding to emails in anger.






21. A downfall to email and electronic communication: Addresses must be...






22. Announcing work policies - delegating responsibilities - and reporting results.






23. Receiver's Address






24. This part of an email must be descriptive.






25. Everday letters making a claim that something was incorrect. (error in an order)






26. Usually contains contact information and a final statement of appreciation.






27. Everday letters that acknowledge receipt of something.






28. Colon is placed after the salutation and a comma after the compimentary close






29. Number of spaces between the inside address and salutation.






30. The date the letter is written






31. The 'hello' after your salutation - use open or mixed punctuation






32. Initials of the typist if they are not the author of the letter






33. Used either open or mixed punctuation the 'good-bye'






34. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






35. One way to make it easier for the reader to say yes to a request. (persuasive)






36. Routine request - transmittal - acknowledgement - claim.






37. Written communication.






38. Everyday letters that are a part of the normal course of business. (please send a catalog)






39. Number of spaces between the letterhead and date.






40. When you are discussing invoice - invoice is a bill






41. Tells you what the letter is going to be about






42. Number of spaces between the date and inside address.






43. Refers to writing a business letter that is reader oriented.

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44. Sincerely -






45. Includes company name - address - phone number - and email.






46. Direct opening - necessary details - and goodwill ending.






47. Title of the person who wrote the letter






48. Informs the reader that a copy has been sent to someone else






49. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






50. The new way to correspond. Formatted similar to a memo.