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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
post script
Tone
salutation
Include an Envelope
2. Informs the reader that a copy has been sent to someone else
Complimentary Closing
courtesy copy
24 Hour Rule
3-4 (#2)
3. Usually contains contact information and a final statement of appreciation.
open punctuation
address
Organization
Goodwill Ending
4. Number of spaces between the complimentary closing and the sender's typed name. (#2)
The 'You' Approach
3-4 (#2)
Tone
1
5. Colon is placed after the salutation and a comma after the compimentary close
Tone
mixed punctuation
salutation
block format
6. Routine request - transmittal - acknowledgement - claim.
Types of Everyday Letters
Routine Request
post script
mixed punctuation
7. Receiver's Address
Correspondence
Inside Address
body
The 'You' Approach
8. The 'hello' after your salutation - use open or mixed punctuation
salutation
Correspondence
Letterhead
block format
9. Sincerely -
The 'You' Approach
Complimentary Closing
Subject
Personality
10. This part of an email must be descriptive.
courtesy copy
complimentary close
block format
Subject
11. Tells you what the letter is going to be about
Body of a Bad News Letter
Electronic Communication
Claim
subject
12. The new way to correspond. Formatted similar to a memo.
Give Options
Email
authors title
24 Hour Rule
13. Refers to the importance of sounding postive when writing a business letter.
Include an Envelope
block format
Outlook
Uses for Memos
14. Includes company name - address - phone number - and email.
Body of an Everyday Letter
3-4
Letterhead
mixed punctuation
15. Everyday letters that are a part of the normal course of business. (please send a catalog)
mixed punctuation
Organization
Routine Request
Acknowledgement
16. Use this rule when responding to emails in anger.
Uses for Memos
Inside Address
Electronic Communication
24 Hour Rule
17. Email messages written discussing one topic.
Goodwill Ending
Organization
3-4
Single Subject Emails
18. Everday letters making a claim that something was incorrect. (error in an order)
Include an Envelope
RE:
Complimentary Closing
Claim
19. Number of spaces between the paragraphs in the body. (#2)
address
1 (#2)
post script
Outlook
20. An inhouse letter.
1 (#2)
Types of Everyday Letters
Salutation
Memorandum
21. The very last thing - avoid if at all possible - a short last minute message
post script
1 (#2)
3-4 (#2)
Goodwill Ending
22. When writing a bad news letter - always leave an opportunity for future....
address
Business
subject
3-4 (#2)
23. The date the letter is written
post script
Precise
date
Business
24. Number of spaces between the date and inside address.
1 (#2)
3-4
Letterhead
Transmittal
25. Title of the person who wrote the letter
authors title
Organization
Body of a Persuasive Letter
Give Options
26. Dear Mr. or Mrs.:
reference initials
Body of an Everyday Letter
subject
Salutation
27. When something else is enclosed with the letter anything in addition to the letter
courtesy copy
enclosures
block format
3-4 (#2)
28. Only used when we don't know the recipients name
ATTN:
Routine Request
post script
Personality
29. Attention getting opening statements - factual statements - request - and action.
Subject
Memorandum
Letterhead
Body of a Persuasive Letter
30. Email and text messaging.
Acknowledgement
courtesy copy
address
Electronic Communication
31. Initials of the typist if they are not the author of the letter
Salutation
Letterhead
mixed punctuation
reference initials
32. One way to make it easier for the reader to say yes to a request. (persuasive)
Give Options
1
The 'You' Approach
date
33. Direct opening - necessary details - and goodwill ending.
block format
Body of an Everyday Letter
Correspondence
Outlook
34. Used either open or mixed punctuation the 'good-bye'
Include an Envelope
mixed punctuation
Goodwill Ending
complimentary close
35. All ines begin at the left margin
block format
Personality
mixed punctuation
RE:
36. When you are discussing invoice - invoice is a bill
Organization
complimentary close
RE:
ATTN:
37. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Complimentary Closing
Uses for Memos
3
Body of a Bad News Letter
38. A downfall to email and electronic communication: Addresses must be...
Body of a Bad News Letter
Precise
salutation
date
39. Refers to planning in advance what to write in a business letter.
Inside Address
Organization
mailing notation
authors title
40. Refers to writing a business letter that is reader oriented.
41. When writing persuasive letters - you are able to show more...
Goodwill Ending
body
RE:
Personality
42. No punctuation marks are used after the salutation and the complientary close
Correspondence
salutation
24 Hour Rule
open punctuation
43. The way a letter is handeled
authors title
Personality
mailing notation
1 (#2)
44. Everyday letters that identify what is being sent. (cover letter)
Types of Everyday Letters
ATTN:
Transmittal
Body of an Everyday Letter
45. Number of spaces between the letterhead and date.
reference initials
Claim
Business
3
46. One way to make the reader do as little work as possible (persuasive)
Include an Envelope
Acknowledgement
complimentary close
24 Hour Rule
47. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
body
Routine Request
modified block
mixed punctuation
48. Written communication.
Types of Everyday Letters
Correspondence
courtesy copy
Include an Envelope
49. Recipients name and address
subject
Body of a Bad News Letter
address
Inside Address
50. Announcing work policies - delegating responsibilities - and reporting results.
Organization
Uses for Memos
reference initials
Precise