Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to the importance of sounding postive when writing a business letter.






2. Receiver's Address






3. When something else is enclosed with the letter anything in addition to the letter






4. The way a letter is handeled






5. Everday letters that acknowledge receipt of something.






6. Initials of the typist if they are not the author of the letter






7. Refers to writing a business letter that is reader oriented.


8. Title of the person who wrote the letter






9. Includes company name - address - phone number - and email.






10. An inhouse letter.






11. Tells you what the letter is going to be about






12. Used either open or mixed punctuation the 'good-bye'






13. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






14. Announcing work policies - delegating responsibilities - and reporting results.






15. Number of spaces between the complimentary closing and the sender's typed name. (#2)






16. Number of spaces between the date and inside address.






17. Attention getting opening statements - factual statements - request - and action.






18. No punctuation marks are used after the salutation and the complientary close






19. When you are discussing invoice - invoice is a bill






20. Refers to planning in advance what to write in a business letter.






21. One way to make it easier for the reader to say yes to a request. (persuasive)






22. Everyday letters that identify what is being sent. (cover letter)






23. This part of an email must be descriptive.






24. Routine request - transmittal - acknowledgement - claim.






25. Direct opening - necessary details - and goodwill ending.






26. A downfall to email and electronic communication: Addresses must be...






27. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






28. All ines begin at the left margin






29. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






30. The date the letter is written






31. Written communication.






32. Sincerely -






33. Email messages written discussing one topic.






34. Email and text messaging.






35. Colon is placed after the salutation and a comma after the compimentary close






36. Use this rule when responding to emails in anger.






37. Everday letters making a claim that something was incorrect. (error in an order)






38. The very last thing - avoid if at all possible - a short last minute message






39. Number of spaces between the paragraphs in the body. (#2)






40. Recipients name and address






41. Number of spaces between the letterhead and date.






42. When writing a bad news letter - always leave an opportunity for future....






43. One way to make the reader do as little work as possible (persuasive)






44. Everyday letters that are a part of the normal course of business. (please send a catalog)






45. Only used when we don't know the recipients name






46. The new way to correspond. Formatted similar to a memo.






47. When writing persuasive letters - you are able to show more...






48. Number of spaces between the inside address and salutation.






49. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






50. The 'hello' after your salutation - use open or mixed punctuation