Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Recipients name and address






2. Refers to planning in advance what to write in a business letter.






3. Number of spaces between the paragraphs in the body. (#2)






4. The way a letter is handeled






5. Receiver's Address






6. A downfall to email and electronic communication: Addresses must be...






7. Sincerely -






8. When writing a bad news letter - always leave an opportunity for future....






9. Everday letters that acknowledge receipt of something.






10. Use this rule when responding to emails in anger.






11. One way to make the reader do as little work as possible (persuasive)






12. Number of spaces between the inside address and salutation.






13. Routine request - transmittal - acknowledgement - claim.






14. All ines begin at the left margin






15. Attention getting opening statements - factual statements - request - and action.






16. One way to make it easier for the reader to say yes to a request. (persuasive)






17. Used either open or mixed punctuation the 'good-bye'






18. No punctuation marks are used after the salutation and the complientary close






19. Refers to writing a business letter that is reader oriented.


20. Number of spaces between the letterhead and date.






21. The very last thing - avoid if at all possible - a short last minute message






22. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






23. Includes company name - address - phone number - and email.






24. Refers to the importance of sounding postive when writing a business letter.






25. Direct opening - necessary details - and goodwill ending.






26. Written communication.






27. Everyday letters that identify what is being sent. (cover letter)






28. Colon is placed after the salutation and a comma after the compimentary close






29. Informs the reader that a copy has been sent to someone else






30. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






31. Announcing work policies - delegating responsibilities - and reporting results.






32. The date the letter is written






33. Everday letters making a claim that something was incorrect. (error in an order)






34. An inhouse letter.






35. Only used when we don't know the recipients name






36. Email messages written discussing one topic.






37. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






38. Number of spaces between the date and inside address.






39. Email and text messaging.






40. The 'hello' after your salutation - use open or mixed punctuation






41. Dear Mr. or Mrs.:






42. When something else is enclosed with the letter anything in addition to the letter






43. Tells you what the letter is going to be about






44. Title of the person who wrote the letter






45. The new way to correspond. Formatted similar to a memo.






46. Number of spaces between the complimentary closing and the sender's typed name. (#2)






47. When you are discussing invoice - invoice is a bill






48. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






49. This part of an email must be descriptive.






50. Usually contains contact information and a final statement of appreciation.