Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Routine request - transmittal - acknowledgement - claim.






2. Number of spaces between the date and inside address.






3. Refers to planning in advance what to write in a business letter.






4. Informs the reader that a copy has been sent to someone else






5. Refers to the importance of sounding postive when writing a business letter.






6. When something else is enclosed with the letter anything in addition to the letter






7. Includes company name - address - phone number - and email.






8. Number of spaces between the complimentary closing and the sender's typed name. (#2)






9. Use this rule when responding to emails in anger.






10. The very last thing - avoid if at all possible - a short last minute message






11. Initials of the typist if they are not the author of the letter






12. Email messages written discussing one topic.






13. Only used when we don't know the recipients name






14. Usually contains contact information and a final statement of appreciation.






15. When writing persuasive letters - you are able to show more...






16. No punctuation marks are used after the salutation and the complientary close






17. Sincerely -






18. Receiver's Address






19. Number of spaces between the inside address and salutation.






20. Everyday letters that identify what is being sent. (cover letter)






21. The new way to correspond. Formatted similar to a memo.






22. The 'hello' after your salutation - use open or mixed punctuation






23. One way to make it easier for the reader to say yes to a request. (persuasive)






24. Everday letters making a claim that something was incorrect. (error in an order)






25. Everyday letters that are a part of the normal course of business. (please send a catalog)






26. When writing a bad news letter - always leave an opportunity for future....






27. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






28. Title of the person who wrote the letter






29. Email and text messaging.






30. Announcing work policies - delegating responsibilities - and reporting results.






31. The way a letter is handeled






32. Recipients name and address






33. One way to make the reader do as little work as possible (persuasive)






34. Tells you what the letter is going to be about






35. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






36. Written communication.






37. Number of spaces between the letterhead and date.






38. All ines begin at the left margin






39. Attention getting opening statements - factual statements - request - and action.






40. Direct opening - necessary details - and goodwill ending.






41. Colon is placed after the salutation and a comma after the compimentary close






42. Everday letters that acknowledge receipt of something.






43. An inhouse letter.






44. Used either open or mixed punctuation the 'good-bye'






45. When you are discussing invoice - invoice is a bill






46. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






47. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






48. Number of spaces between the paragraphs in the body. (#2)






49. Refers to writing a business letter that is reader oriented.


50. Dear Mr. or Mrs.: