Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






2. No punctuation marks are used after the salutation and the complientary close






3. Direct opening - necessary details - and goodwill ending.






4. The new way to correspond. Formatted similar to a memo.






5. Everday letters making a claim that something was incorrect. (error in an order)






6. Number of spaces between the paragraphs in the body. (#2)






7. When writing persuasive letters - you are able to show more...






8. Recipients name and address






9. Refers to planning in advance what to write in a business letter.






10. An inhouse letter.






11. Title of the person who wrote the letter






12. Refers to writing a business letter that is reader oriented.


13. Informs the reader that a copy has been sent to someone else






14. Used either open or mixed punctuation the 'good-bye'






15. The way a letter is handeled






16. Routine request - transmittal - acknowledgement - claim.






17. Use this rule when responding to emails in anger.






18. Email and text messaging.






19. Includes company name - address - phone number - and email.






20. Email messages written discussing one topic.






21. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






22. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






23. Dear Mr. or Mrs.:






24. Everday letters that acknowledge receipt of something.






25. One way to make it easier for the reader to say yes to a request. (persuasive)






26. Initials of the typist if they are not the author of the letter






27. This part of an email must be descriptive.






28. Only used when we don't know the recipients name






29. A downfall to email and electronic communication: Addresses must be...






30. When something else is enclosed with the letter anything in addition to the letter






31. Announcing work policies - delegating responsibilities - and reporting results.






32. Sincerely -






33. Number of spaces between the letterhead and date.






34. When writing a bad news letter - always leave an opportunity for future....






35. Number of spaces between the inside address and salutation.






36. All ines begin at the left margin






37. Everyday letters that are a part of the normal course of business. (please send a catalog)






38. The very last thing - avoid if at all possible - a short last minute message






39. Everyday letters that identify what is being sent. (cover letter)






40. Refers to the importance of sounding postive when writing a business letter.






41. Number of spaces between the date and inside address.






42. Receiver's Address






43. Written communication.






44. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






45. Attention getting opening statements - factual statements - request - and action.






46. Number of spaces between the complimentary closing and the sender's typed name. (#2)






47. Usually contains contact information and a final statement of appreciation.






48. One way to make the reader do as little work as possible (persuasive)






49. When you are discussing invoice - invoice is a bill






50. The date the letter is written