Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tells you what the letter is going to be about






2. When writing persuasive letters - you are able to show more...






3. The very last thing - avoid if at all possible - a short last minute message






4. Dear Mr. or Mrs.:






5. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






6. Email messages written discussing one topic.






7. Initials of the typist if they are not the author of the letter






8. Announcing work policies - delegating responsibilities - and reporting results.






9. Routine request - transmittal - acknowledgement - claim.






10. Informs the reader that a copy has been sent to someone else






11. Direct opening - necessary details - and goodwill ending.






12. Number of spaces between the complimentary closing and the sender's typed name. (#2)






13. Only used when we don't know the recipients name






14. When something else is enclosed with the letter anything in addition to the letter






15. The date the letter is written






16. Used either open or mixed punctuation the 'good-bye'






17. Refers to writing a business letter that is reader oriented.


18. Title of the person who wrote the letter






19. Number of spaces between the date and inside address.






20. Usually contains contact information and a final statement of appreciation.






21. Includes company name - address - phone number - and email.






22. Recipients name and address






23. This part of an email must be descriptive.






24. Receiver's Address






25. Attention getting opening statements - factual statements - request - and action.






26. Written communication.






27. One way to make the reader do as little work as possible (persuasive)






28. No punctuation marks are used after the salutation and the complientary close






29. Colon is placed after the salutation and a comma after the compimentary close






30. Refers to the importance of sounding postive when writing a business letter.






31. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






32. A downfall to email and electronic communication: Addresses must be...






33. When writing a bad news letter - always leave an opportunity for future....






34. One way to make it easier for the reader to say yes to a request. (persuasive)






35. Everday letters that acknowledge receipt of something.






36. The way a letter is handeled






37. When you are discussing invoice - invoice is a bill






38. Number of spaces between the paragraphs in the body. (#2)






39. Use this rule when responding to emails in anger.






40. Sincerely -






41. All ines begin at the left margin






42. Refers to planning in advance what to write in a business letter.






43. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






44. Number of spaces between the letterhead and date.






45. Number of spaces between the inside address and salutation.






46. Email and text messaging.






47. Everday letters making a claim that something was incorrect. (error in an order)






48. An inhouse letter.






49. Everyday letters that identify what is being sent. (cover letter)






50. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.