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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When something else is enclosed with the letter anything in addition to the letter
authors title
enclosures
3-4 (#2)
Correspondence
2. Everday letters that acknowledge receipt of something.
Electronic Communication
Routine Request
Acknowledgement
3-4
3. When you are discussing invoice - invoice is a bill
Organization
enclosures
courtesy copy
RE:
4. Dear Mr. or Mrs.:
Correspondence
Salutation
Body of a Bad News Letter
Claim
5. Everyday letters that identify what is being sent. (cover letter)
Body of an Everyday Letter
Email
Transmittal
Electronic Communication
6. Number of spaces between the complimentary closing and the sender's typed name. (#2)
address
3-4
3-4 (#2)
Salutation
7. The very last thing - avoid if at all possible - a short last minute message
Acknowledgement
subject
Complimentary Closing
post script
8. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Personality
Transmittal
RE:
Body of a Bad News Letter
9. The 'hello' after your salutation - use open or mixed punctuation
Business
address
The 'You' Approach
salutation
10. Refers to writing a business letter that is reader oriented.
11. Announcing work policies - delegating responsibilities - and reporting results.
Uses for Memos
Complimentary Closing
Subject
body
12. One way to make the reader do as little work as possible (persuasive)
body
Include an Envelope
open punctuation
Single Subject Emails
13. When writing a bad news letter - always leave an opportunity for future....
modified block
RE:
Business
Correspondence
14. Attention getting opening statements - factual statements - request - and action.
RE:
Goodwill Ending
Transmittal
Body of a Persuasive Letter
15. Number of spaces between the date and inside address.
3-4
Email
1
Organization
16. Informs the reader that a copy has been sent to someone else
salutation
open punctuation
Routine Request
courtesy copy
17. One way to make it easier for the reader to say yes to a request. (persuasive)
Body of a Persuasive Letter
Business
salutation
Give Options
18. Title of the person who wrote the letter
1
authors title
Precise
subject
19. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
Uses for Memos
modified block
Outlook
mixed punctuation
20. Tells you what the letter is going to be about
subject
open punctuation
mixed punctuation
Precise
21. Direct opening - necessary details - and goodwill ending.
ATTN:
authors title
Include an Envelope
Body of an Everyday Letter
22. Everyday letters that are a part of the normal course of business. (please send a catalog)
Inside Address
Electronic Communication
1
Routine Request
23. Colon is placed after the salutation and a comma after the compimentary close
mixed punctuation
Body of an Everyday Letter
Single Subject Emails
reference initials
24. Number of spaces between the letterhead and date.
Salutation
Memorandum
The 'You' Approach
3
25. The new way to correspond. Formatted similar to a memo.
Business
1 (#2)
Email
authors title
26. Number of spaces between the inside address and salutation.
24 Hour Rule
1
Business
Uses for Memos
27. Number of spaces between the paragraphs in the body. (#2)
1 (#2)
Include an Envelope
Tone
mailing notation
28. No punctuation marks are used after the salutation and the complientary close
Memorandum
Body of a Bad News Letter
open punctuation
Precise
29. When writing persuasive letters - you are able to show more...
Routine Request
Correspondence
Give Options
Personality
30. Includes company name - address - phone number - and email.
Transmittal
Outlook
Letterhead
Precise
31. An inhouse letter.
Transmittal
Memorandum
complimentary close
block format
32. Email and text messaging.
Electronic Communication
salutation
Acknowledgement
1
33. Refers to planning in advance what to write in a business letter.
Organization
3-4
Business
open punctuation
34. The way a letter is handeled
Types of Everyday Letters
address
open punctuation
mailing notation
35. Receiver's Address
Inside Address
authors title
Single Subject Emails
Personality
36. Routine request - transmittal - acknowledgement - claim.
3-4
Types of Everyday Letters
Outlook
Single Subject Emails
37. Everday letters making a claim that something was incorrect. (error in an order)
3
Claim
Personality
reference initials
38. This part of an email must be descriptive.
Subject
date
Single Subject Emails
reference initials
39. Used either open or mixed punctuation the 'good-bye'
mailing notation
complimentary close
Outlook
Business
40. A downfall to email and electronic communication: Addresses must be...
subject
3
Memorandum
Precise
41. Only used when we don't know the recipients name
salutation
Memorandum
Include an Envelope
ATTN:
42. Email messages written discussing one topic.
address
Single Subject Emails
Memorandum
Inside Address
43. Refers to the importance of sounding postive when writing a business letter.
Outlook
post script
Subject
mailing notation
44. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
Subject
RE:
body
Tone
45. The date the letter is written
24 Hour Rule
address
date
subject
46. Use this rule when responding to emails in anger.
mixed punctuation
Include an Envelope
24 Hour Rule
post script
47. Written communication.
RE:
Complimentary Closing
Correspondence
Claim
48. Initials of the typist if they are not the author of the letter
RE:
date
reference initials
Body of a Persuasive Letter
49. Usually contains contact information and a final statement of appreciation.
subject
Electronic Communication
Goodwill Ending
address
50. All ines begin at the left margin
3
block format
Body of a Bad News Letter
courtesy copy