Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Recipients name and address






2. Includes company name - address - phone number - and email.






3. A downfall to email and electronic communication: Addresses must be...






4. Routine request - transmittal - acknowledgement - claim.






5. When writing persuasive letters - you are able to show more...






6. Title of the person who wrote the letter






7. Receiver's Address






8. When you are discussing invoice - invoice is a bill






9. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






10. Everyday letters that identify what is being sent. (cover letter)






11. Refers to planning in advance what to write in a business letter.






12. The way a letter is handeled






13. Number of spaces between the letterhead and date.






14. The new way to correspond. Formatted similar to a memo.






15. One way to make the reader do as little work as possible (persuasive)






16. Email messages written discussing one topic.






17. Written communication.






18. Number of spaces between the inside address and salutation.






19. The 'hello' after your salutation - use open or mixed punctuation






20. Used either open or mixed punctuation the 'good-bye'






21. Attention getting opening statements - factual statements - request - and action.






22. This part of an email must be descriptive.






23. The date the letter is written






24. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






25. No punctuation marks are used after the salutation and the complientary close






26. Number of spaces between the date and inside address.






27. Only used when we don't know the recipients name






28. When something else is enclosed with the letter anything in addition to the letter






29. Everyday letters that are a part of the normal course of business. (please send a catalog)






30. Refers to the importance of sounding postive when writing a business letter.






31. Number of spaces between the complimentary closing and the sender's typed name. (#2)






32. An inhouse letter.






33. Number of spaces between the paragraphs in the body. (#2)






34. When writing a bad news letter - always leave an opportunity for future....






35. Everday letters making a claim that something was incorrect. (error in an order)






36. Tells you what the letter is going to be about






37. Initials of the typist if they are not the author of the letter






38. Sincerely -






39. All ines begin at the left margin






40. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






41. Use this rule when responding to emails in anger.






42. Informs the reader that a copy has been sent to someone else






43. One way to make it easier for the reader to say yes to a request. (persuasive)






44. Announcing work policies - delegating responsibilities - and reporting results.






45. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






46. Everday letters that acknowledge receipt of something.






47. The very last thing - avoid if at all possible - a short last minute message






48. Direct opening - necessary details - and goodwill ending.






49. Email and text messaging.






50. Dear Mr. or Mrs.: