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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The way a letter is handeled
3-4 (#2)
date
3
mailing notation
2. Announcing work policies - delegating responsibilities - and reporting results.
Uses for Memos
Types of Everyday Letters
address
Routine Request
3. Refers to writing a business letter that is reader oriented.
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4. Email messages written discussing one topic.
Single Subject Emails
ATTN:
Body of an Everyday Letter
date
5. Refers to the importance of sounding postive when writing a business letter.
Correspondence
Letterhead
Outlook
Include an Envelope
6. The date the letter is written
Memorandum
Routine Request
date
Subject
7. This part of an email must be descriptive.
body
Subject
Memorandum
Salutation
8. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
Types of Everyday Letters
Inside Address
open punctuation
body
9. The 'hello' after your salutation - use open or mixed punctuation
Body of a Persuasive Letter
Subject
salutation
Body of an Everyday Letter
10. Number of spaces between the paragraphs in the body. (#2)
1 (#2)
Personality
mailing notation
Routine Request
11. Email and text messaging.
Transmittal
authors title
24 Hour Rule
Electronic Communication
12. The very last thing - avoid if at all possible - a short last minute message
post script
Give Options
address
1 (#2)
13. One way to make it easier for the reader to say yes to a request. (persuasive)
Give Options
Uses for Memos
open punctuation
Electronic Communication
14. All ines begin at the left margin
block format
3
Body of a Bad News Letter
3-4
15. Recipients name and address
address
Business
Precise
authors title
16. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.
Body of a Persuasive Letter
authors title
ATTN:
modified block
17. A downfall to email and electronic communication: Addresses must be...
Email
3-4
Include an Envelope
Precise
18. Initials of the typist if they are not the author of the letter
address
reference initials
Routine Request
mailing notation
19. When writing persuasive letters - you are able to show more...
Tone
Personality
block format
Organization
20. When something else is enclosed with the letter anything in addition to the letter
3
enclosures
mailing notation
Transmittal
21. The new way to correspond. Formatted similar to a memo.
1 (#2)
Goodwill Ending
Email
Body of a Persuasive Letter
22. Number of spaces between the date and inside address.
subject
Email
3-4
mixed punctuation
23. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Tone
3-4
Include an Envelope
The 'You' Approach
24. Number of spaces between the letterhead and date.
Outlook
3
salutation
Body of an Everyday Letter
25. Everyday letters that identify what is being sent. (cover letter)
Transmittal
salutation
modified block
date
26. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Uses for Memos
Outlook
Transmittal
Body of a Bad News Letter
27. Receiver's Address
Letterhead
Inside Address
enclosures
Personality
28. An inhouse letter.
Memorandum
Electronic Communication
reference initials
Transmittal
29. Only used when we don't know the recipients name
date
ATTN:
Tone
Acknowledgement
30. Attention getting opening statements - factual statements - request - and action.
Body of a Persuasive Letter
Subject
1 (#2)
Electronic Communication
31. One way to make the reader do as little work as possible (persuasive)
Goodwill Ending
Claim
Personality
Include an Envelope
32. Number of spaces between the complimentary closing and the sender's typed name. (#2)
Uses for Memos
enclosures
24 Hour Rule
3-4 (#2)
33. Number of spaces between the inside address and salutation.
open punctuation
1
Subject
Body of a Bad News Letter
34. Everday letters that acknowledge receipt of something.
reference initials
Acknowledgement
24 Hour Rule
mixed punctuation
35. Sincerely -
Complimentary Closing
mixed punctuation
Single Subject Emails
Memorandum
36. Title of the person who wrote the letter
authors title
Claim
enclosures
post script
37. Colon is placed after the salutation and a comma after the compimentary close
Body of a Bad News Letter
mailing notation
mixed punctuation
Tone
38. Routine request - transmittal - acknowledgement - claim.
3
address
Routine Request
Types of Everyday Letters
39. Used either open or mixed punctuation the 'good-bye'
Goodwill Ending
complimentary close
Inside Address
Uses for Memos
40. When writing a bad news letter - always leave an opportunity for future....
open punctuation
complimentary close
Business
Uses for Memos
41. Includes company name - address - phone number - and email.
Inside Address
Memorandum
Letterhead
body
42. Informs the reader that a copy has been sent to someone else
post script
mixed punctuation
Goodwill Ending
courtesy copy
43. When you are discussing invoice - invoice is a bill
block format
Single Subject Emails
RE:
Tone
44. Written communication.
3-4
Uses for Memos
ATTN:
Correspondence
45. Everyday letters that are a part of the normal course of business. (please send a catalog)
Routine Request
3-4
The 'You' Approach
address
46. Use this rule when responding to emails in anger.
Include an Envelope
RE:
Memorandum
24 Hour Rule
47. Usually contains contact information and a final statement of appreciation.
reference initials
Subject
Types of Everyday Letters
Goodwill Ending
48. Tells you what the letter is going to be about
subject
complimentary close
Organization
24 Hour Rule
49. Dear Mr. or Mrs.:
modified block
Email
3-4 (#2)
Salutation
50. Refers to planning in advance what to write in a business letter.
modified block
Organization
Electronic Communication
mixed punctuation