Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Usually contains contact information and a final statement of appreciation.






2. When something else is enclosed with the letter anything in addition to the letter






3. Includes company name - address - phone number - and email.






4. Written communication.






5. Tells you what the letter is going to be about






6. The date the letter is written






7. Number of spaces between the date and inside address.






8. Routine request - transmittal - acknowledgement - claim.






9. Used either open or mixed punctuation the 'good-bye'






10. Colon is placed after the salutation and a comma after the compimentary close






11. Sincerely -






12. This part of an email must be descriptive.






13. One way to make the reader do as little work as possible (persuasive)






14. Number of spaces between the paragraphs in the body. (#2)






15. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






16. When you are discussing invoice - invoice is a bill






17. When writing persuasive letters - you are able to show more...






18. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






19. Attention getting opening statements - factual statements - request - and action.






20. A downfall to email and electronic communication: Addresses must be...






21. Use this rule when responding to emails in anger.






22. Everday letters that acknowledge receipt of something.






23. Only used when we don't know the recipients name






24. Everyday letters that identify what is being sent. (cover letter)






25. Direct opening - necessary details - and goodwill ending.






26. Dear Mr. or Mrs.:






27. No punctuation marks are used after the salutation and the complientary close






28. Email messages written discussing one topic.






29. All ines begin at the left margin






30. When writing a bad news letter - always leave an opportunity for future....






31. Number of spaces between the complimentary closing and the sender's typed name. (#2)






32. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






33. Everday letters making a claim that something was incorrect. (error in an order)






34. Initials of the typist if they are not the author of the letter






35. The new way to correspond. Formatted similar to a memo.






36. Everyday letters that are a part of the normal course of business. (please send a catalog)






37. The very last thing - avoid if at all possible - a short last minute message






38. Title of the person who wrote the letter






39. Email and text messaging.






40. One way to make it easier for the reader to say yes to a request. (persuasive)






41. Number of spaces between the letterhead and date.






42. Recipients name and address






43. Number of spaces between the inside address and salutation.






44. The way a letter is handeled






45. The 'hello' after your salutation - use open or mixed punctuation






46. Announcing work policies - delegating responsibilities - and reporting results.






47. Receiver's Address






48. Informs the reader that a copy has been sent to someone else






49. An inhouse letter.






50. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.