Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When something else is enclosed with the letter anything in addition to the letter






2. Sincerely -






3. Recipients name and address






4. Receiver's Address






5. Written communication.






6. Direct opening - necessary details - and goodwill ending.






7. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






8. Email messages written discussing one topic.






9. Dear Mr. or Mrs.:






10. Everyday letters that are a part of the normal course of business. (please send a catalog)






11. A downfall to email and electronic communication: Addresses must be...






12. When writing persuasive letters - you are able to show more...






13. Attention getting opening statements - factual statements - request - and action.






14. Initials of the typist if they are not the author of the letter






15. When you are discussing invoice - invoice is a bill






16. Everyday letters that identify what is being sent. (cover letter)






17. One way to make the reader do as little work as possible (persuasive)






18. All ines begin at the left margin






19. The very last thing - avoid if at all possible - a short last minute message






20. The new way to correspond. Formatted similar to a memo.






21. Use this rule when responding to emails in anger.






22. Informs the reader that a copy has been sent to someone else






23. No punctuation marks are used after the salutation and the complientary close






24. Number of spaces between the inside address and salutation.






25. Number of spaces between the complimentary closing and the sender's typed name. (#2)






26. Only used when we don't know the recipients name






27. The date the letter is written






28. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






29. Routine request - transmittal - acknowledgement - claim.






30. Colon is placed after the salutation and a comma after the compimentary close






31. Title of the person who wrote the letter






32. Usually contains contact information and a final statement of appreciation.






33. Number of spaces between the letterhead and date.






34. This part of an email must be descriptive.






35. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






36. Refers to writing a business letter that is reader oriented.


37. The 'hello' after your salutation - use open or mixed punctuation






38. Everday letters that acknowledge receipt of something.






39. When writing a bad news letter - always leave an opportunity for future....






40. Email and text messaging.






41. One way to make it easier for the reader to say yes to a request. (persuasive)






42. Refers to planning in advance what to write in a business letter.






43. Announcing work policies - delegating responsibilities - and reporting results.






44. Number of spaces between the paragraphs in the body. (#2)






45. Includes company name - address - phone number - and email.






46. An inhouse letter.






47. Tells you what the letter is going to be about






48. Refers to the importance of sounding postive when writing a business letter.






49. Number of spaces between the date and inside address.






50. Everday letters making a claim that something was incorrect. (error in an order)