Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When writing a bad news letter - always leave an opportunity for future....






2. Refers to planning in advance what to write in a business letter.






3. Everyday letters that identify what is being sent. (cover letter)






4. Email and text messaging.






5. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






6. Informs the reader that a copy has been sent to someone else






7. Sincerely -






8. Attention getting opening statements - factual statements - request - and action.






9. Everyday letters that are a part of the normal course of business. (please send a catalog)






10. Used either open or mixed punctuation the 'good-bye'






11. Usually contains contact information and a final statement of appreciation.






12. Number of spaces between the paragraphs in the body. (#2)






13. Written communication.






14. Use this rule when responding to emails in anger.






15. Only used when we don't know the recipients name






16. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






17. Initials of the typist if they are not the author of the letter






18. Title of the person who wrote the letter






19. One way to make the reader do as little work as possible (persuasive)






20. An inhouse letter.






21. The new way to correspond. Formatted similar to a memo.






22. Routine request - transmittal - acknowledgement - claim.






23. Number of spaces between the letterhead and date.






24. Receiver's Address






25. Direct opening - necessary details - and goodwill ending.






26. Includes company name - address - phone number - and email.






27. When writing persuasive letters - you are able to show more...






28. The 'hello' after your salutation - use open or mixed punctuation






29. Refers to the importance of sounding postive when writing a business letter.






30. Everday letters making a claim that something was incorrect. (error in an order)






31. This part of an email must be descriptive.






32. Email messages written discussing one topic.






33. A downfall to email and electronic communication: Addresses must be...






34. Number of spaces between the date and inside address.






35. When something else is enclosed with the letter anything in addition to the letter






36. Recipients name and address






37. The very last thing - avoid if at all possible - a short last minute message






38. Tells you what the letter is going to be about






39. Number of spaces between the complimentary closing and the sender's typed name. (#2)






40. Everday letters that acknowledge receipt of something.






41. The way a letter is handeled






42. Number of spaces between the inside address and salutation.






43. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






44. All ines begin at the left margin






45. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






46. Refers to writing a business letter that is reader oriented.

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47. Announcing work policies - delegating responsibilities - and reporting results.






48. Dear Mr. or Mrs.:






49. The date the letter is written






50. Colon is placed after the salutation and a comma after the compimentary close