Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Usually contains contact information and a final statement of appreciation.






2. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






3. Used either open or mixed punctuation the 'good-bye'






4. Number of spaces between the complimentary closing and the sender's typed name. (#2)






5. Refers to planning in advance what to write in a business letter.






6. Refers to the importance of sounding postive when writing a business letter.






7. Recipients name and address






8. Use this rule when responding to emails in anger.






9. Sincerely -






10. This part of an email must be descriptive.






11. Everday letters making a claim that something was incorrect. (error in an order)






12. Colon is placed after the salutation and a comma after the compimentary close






13. Dear Mr. or Mrs.:






14. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






15. The 'hello' after your salutation - use open or mixed punctuation






16. Number of spaces between the inside address and salutation.






17. Everday letters that acknowledge receipt of something.






18. Number of spaces between the date and inside address.






19. The way a letter is handeled






20. An inhouse letter.






21. The new way to correspond. Formatted similar to a memo.






22. Initials of the typist if they are not the author of the letter






23. Number of spaces between the paragraphs in the body. (#2)






24. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






25. All ines begin at the left margin






26. Only used when we don't know the recipients name






27. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






28. Everyday letters that are a part of the normal course of business. (please send a catalog)






29. No punctuation marks are used after the salutation and the complientary close






30. When you are discussing invoice - invoice is a bill






31. Attention getting opening statements - factual statements - request - and action.






32. Routine request - transmittal - acknowledgement - claim.






33. Refers to writing a business letter that is reader oriented.


34. Receiver's Address






35. Announcing work policies - delegating responsibilities - and reporting results.






36. Title of the person who wrote the letter






37. The date the letter is written






38. When writing persuasive letters - you are able to show more...






39. A downfall to email and electronic communication: Addresses must be...






40. When something else is enclosed with the letter anything in addition to the letter






41. Written communication.






42. When writing a bad news letter - always leave an opportunity for future....






43. Includes company name - address - phone number - and email.






44. One way to make it easier for the reader to say yes to a request. (persuasive)






45. Everyday letters that identify what is being sent. (cover letter)






46. Number of spaces between the letterhead and date.






47. One way to make the reader do as little work as possible (persuasive)






48. Informs the reader that a copy has been sent to someone else






49. Tells you what the letter is going to be about






50. Direct opening - necessary details - and goodwill ending.