Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Recipients name and address






2. Attention getting opening statements - factual statements - request - and action.






3. Initials of the typist if they are not the author of the letter






4. Written communication.






5. The 'hello' after your salutation - use open or mixed punctuation






6. Routine request - transmittal - acknowledgement - claim.






7. A downfall to email and electronic communication: Addresses must be...






8. An inhouse letter.






9. This part of an email must be descriptive.






10. Everday letters making a claim that something was incorrect. (error in an order)






11. Refers to planning in advance what to write in a business letter.






12. Announcing work policies - delegating responsibilities - and reporting results.






13. Only used when we don't know the recipients name






14. No punctuation marks are used after the salutation and the complientary close






15. Refers to the importance of sounding postive when writing a business letter.






16. Number of spaces between the complimentary closing and the sender's typed name. (#2)






17. Dear Mr. or Mrs.:






18. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






19. When you are discussing invoice - invoice is a bill






20. Sincerely -






21. Number of spaces between the letterhead and date.






22. Number of spaces between the paragraphs in the body. (#2)






23. The date the letter is written






24. All ines begin at the left margin






25. When writing persuasive letters - you are able to show more...






26. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






27. One way to make the reader do as little work as possible (persuasive)






28. Colon is placed after the salutation and a comma after the compimentary close






29. Usually contains contact information and a final statement of appreciation.






30. The way a letter is handeled






31. One way to make it easier for the reader to say yes to a request. (persuasive)






32. When writing a bad news letter - always leave an opportunity for future....






33. Informs the reader that a copy has been sent to someone else






34. The new way to correspond. Formatted similar to a memo.






35. When something else is enclosed with the letter anything in addition to the letter






36. Number of spaces between the date and inside address.






37. Receiver's Address






38. Refers to writing a business letter that is reader oriented.


39. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






40. Everday letters that acknowledge receipt of something.






41. Everyday letters that identify what is being sent. (cover letter)






42. Email and text messaging.






43. Tells you what the letter is going to be about






44. Number of spaces between the inside address and salutation.






45. Everyday letters that are a part of the normal course of business. (please send a catalog)






46. Used either open or mixed punctuation the 'good-bye'






47. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






48. Email messages written discussing one topic.






49. Title of the person who wrote the letter






50. Use this rule when responding to emails in anger.