Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to planning in advance what to write in a business letter.






2. The 'hello' after your salutation - use open or mixed punctuation






3. Routine request - transmittal - acknowledgement - claim.






4. Number of spaces between the date and inside address.






5. This part of an email must be descriptive.






6. The way a letter is handeled






7. Everday letters that acknowledge receipt of something.






8. When writing a bad news letter - always leave an opportunity for future....






9. Sincerely -






10. All ines begin at the left margin






11. A downfall to email and electronic communication: Addresses must be...






12. Colon is placed after the salutation and a comma after the compimentary close






13. Everday letters making a claim that something was incorrect. (error in an order)






14. Includes company name - address - phone number - and email.






15. Email and text messaging.






16. Everyday letters that are a part of the normal course of business. (please send a catalog)






17. Usually contains contact information and a final statement of appreciation.






18. Direct opening - necessary details - and goodwill ending.






19. No punctuation marks are used after the salutation and the complientary close






20. Title of the person who wrote the letter






21. Use this rule when responding to emails in anger.






22. When you are discussing invoice - invoice is a bill






23. The new way to correspond. Formatted similar to a memo.






24. The date the letter is written






25. Initials of the typist if they are not the author of the letter






26. Used either open or mixed punctuation the 'good-bye'






27. Number of spaces between the complimentary closing and the sender's typed name. (#2)






28. Informs the reader that a copy has been sent to someone else






29. Written communication.






30. Number of spaces between the letterhead and date.






31. Email messages written discussing one topic.






32. Number of spaces between the paragraphs in the body. (#2)






33. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






34. Recipients name and address






35. An inhouse letter.






36. The very last thing - avoid if at all possible - a short last minute message






37. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






38. Number of spaces between the inside address and salutation.






39. One way to make it easier for the reader to say yes to a request. (persuasive)






40. Only used when we don't know the recipients name






41. Refers to the importance of sounding postive when writing a business letter.






42. Receiver's Address






43. Announcing work policies - delegating responsibilities - and reporting results.






44. Everyday letters that identify what is being sent. (cover letter)






45. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






46. Attention getting opening statements - factual statements - request - and action.






47. Dear Mr. or Mrs.:






48. Refers to writing a business letter that is reader oriented.


49. One way to make the reader do as little work as possible (persuasive)






50. When something else is enclosed with the letter anything in addition to the letter