Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An inhouse letter.






2. Announcing work policies - delegating responsibilities - and reporting results.






3. Direct opening - necessary details - and goodwill ending.






4. One way to make it easier for the reader to say yes to a request. (persuasive)






5. The very last thing - avoid if at all possible - a short last minute message






6. Colon is placed after the salutation and a comma after the compimentary close






7. The new way to correspond. Formatted similar to a memo.






8. Initials of the typist if they are not the author of the letter






9. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






10. Receiver's Address






11. When you are discussing invoice - invoice is a bill






12. Email messages written discussing one topic.






13. Everyday letters that identify what is being sent. (cover letter)






14. This part of an email must be descriptive.






15. Refers to writing a business letter that is reader oriented.


16. Number of spaces between the complimentary closing and the sender's typed name. (#2)






17. Tells you what the letter is going to be about






18. Email and text messaging.






19. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






20. When writing persuasive letters - you are able to show more...






21. Use this rule when responding to emails in anger.






22. Written communication.






23. The 'hello' after your salutation - use open or mixed punctuation






24. No punctuation marks are used after the salutation and the complientary close






25. Refers to the importance of sounding postive when writing a business letter.






26. Sincerely -






27. Number of spaces between the inside address and salutation.






28. Everday letters that acknowledge receipt of something.






29. The date the letter is written






30. Number of spaces between the date and inside address.






31. Only used when we don't know the recipients name






32. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






33. Routine request - transmittal - acknowledgement - claim.






34. Everday letters making a claim that something was incorrect. (error in an order)






35. One way to make the reader do as little work as possible (persuasive)






36. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






37. When something else is enclosed with the letter anything in addition to the letter






38. Usually contains contact information and a final statement of appreciation.






39. Number of spaces between the paragraphs in the body. (#2)






40. When writing a bad news letter - always leave an opportunity for future....






41. Refers to planning in advance what to write in a business letter.






42. All ines begin at the left margin






43. Attention getting opening statements - factual statements - request - and action.






44. Includes company name - address - phone number - and email.






45. Everyday letters that are a part of the normal course of business. (please send a catalog)






46. Used either open or mixed punctuation the 'good-bye'






47. The way a letter is handeled






48. Title of the person who wrote the letter






49. A downfall to email and electronic communication: Addresses must be...






50. Number of spaces between the letterhead and date.