Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Recipients name and address






2. Announcing work policies - delegating responsibilities - and reporting results.






3. Use this rule when responding to emails in anger.






4. Number of spaces between the paragraphs in the body. (#2)






5. Receiver's Address






6. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






7. Routine request - transmittal - acknowledgement - claim.






8. Email and text messaging.






9. When writing a bad news letter - always leave an opportunity for future....






10. Email messages written discussing one topic.






11. One way to make the reader do as little work as possible (persuasive)






12. All ines begin at the left margin






13. One way to make it easier for the reader to say yes to a request. (persuasive)






14. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






15. Used either open or mixed punctuation the 'good-bye'






16. The way a letter is handeled






17. Informs the reader that a copy has been sent to someone else






18. Everday letters making a claim that something was incorrect. (error in an order)






19. Everyday letters that identify what is being sent. (cover letter)






20. Refers to writing a business letter that is reader oriented.


21. Includes company name - address - phone number - and email.






22. Number of spaces between the date and inside address.






23. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






24. Number of spaces between the letterhead and date.






25. Direct opening - necessary details - and goodwill ending.






26. The date the letter is written






27. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






28. The very last thing - avoid if at all possible - a short last minute message






29. The 'hello' after your salutation - use open or mixed punctuation






30. Refers to planning in advance what to write in a business letter.






31. Number of spaces between the complimentary closing and the sender's typed name. (#2)






32. Attention getting opening statements - factual statements - request - and action.






33. When something else is enclosed with the letter anything in addition to the letter






34. Initials of the typist if they are not the author of the letter






35. Only used when we don't know the recipients name






36. An inhouse letter.






37. When you are discussing invoice - invoice is a bill






38. Tells you what the letter is going to be about






39. The new way to correspond. Formatted similar to a memo.






40. Refers to the importance of sounding postive when writing a business letter.






41. Colon is placed after the salutation and a comma after the compimentary close






42. Sincerely -






43. A downfall to email and electronic communication: Addresses must be...






44. No punctuation marks are used after the salutation and the complientary close






45. Title of the person who wrote the letter






46. Everday letters that acknowledge receipt of something.






47. Number of spaces between the inside address and salutation.






48. Usually contains contact information and a final statement of appreciation.






49. Written communication.






50. This part of an email must be descriptive.