Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All ines begin at the left margin






2. The 'hello' after your salutation - use open or mixed punctuation






3. Number of spaces between the complimentary closing and the sender's typed name. (#2)






4. Attention getting opening statements - factual statements - request - and action.






5. Dear Mr. or Mrs.:






6. Initials of the typist if they are not the author of the letter






7. Number of spaces between the paragraphs in the body. (#2)






8. When something else is enclosed with the letter anything in addition to the letter






9. One way to make the reader do as little work as possible (persuasive)






10. Used either open or mixed punctuation the 'good-bye'






11. A downfall to email and electronic communication: Addresses must be...






12. Announcing work policies - delegating responsibilities - and reporting results.






13. Direct opening - necessary details - and goodwill ending.






14. Colon is placed after the salutation and a comma after the compimentary close






15. Routine request - transmittal - acknowledgement - claim.






16. The very last thing - avoid if at all possible - a short last minute message






17. The new way to correspond. Formatted similar to a memo.






18. Includes company name - address - phone number - and email.






19. Receiver's Address






20. Tells you what the letter is going to be about






21. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






22. Informs the reader that a copy has been sent to someone else






23. Use this rule when responding to emails in anger.






24. Only used when we don't know the recipients name






25. Refers to writing a business letter that is reader oriented.


26. Refers to planning in advance what to write in a business letter.






27. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






28. Email and text messaging.






29. When writing a bad news letter - always leave an opportunity for future....






30. Title of the person who wrote the letter






31. Email messages written discussing one topic.






32. Everday letters that acknowledge receipt of something.






33. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






34. Refers to the importance of sounding postive when writing a business letter.






35. Sincerely -






36. Everyday letters that identify what is being sent. (cover letter)






37. Number of spaces between the letterhead and date.






38. The date the letter is written






39. Number of spaces between the date and inside address.






40. No punctuation marks are used after the salutation and the complientary close






41. One way to make it easier for the reader to say yes to a request. (persuasive)






42. When you are discussing invoice - invoice is a bill






43. This part of an email must be descriptive.






44. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






45. Everyday letters that are a part of the normal course of business. (please send a catalog)






46. Written communication.






47. Number of spaces between the inside address and salutation.






48. An inhouse letter.






49. When writing persuasive letters - you are able to show more...






50. Usually contains contact information and a final statement of appreciation.