Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used either open or mixed punctuation the 'good-bye'






2. The way a letter is handeled






3. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






4. The date the letter is written






5. Everday letters making a claim that something was incorrect. (error in an order)






6. When you are discussing invoice - invoice is a bill






7. Direct opening - necessary details - and goodwill ending.






8. Colon is placed after the salutation and a comma after the compimentary close






9. Number of spaces between the date and inside address.






10. Initials of the typist if they are not the author of the letter






11. Use this rule when responding to emails in anger.






12. Usually contains contact information and a final statement of appreciation.






13. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






14. Informs the reader that a copy has been sent to someone else






15. Refers to writing a business letter that is reader oriented.


16. Receiver's Address






17. Refers to the importance of sounding postive when writing a business letter.






18. Number of spaces between the letterhead and date.






19. The new way to correspond. Formatted similar to a memo.






20. Everday letters that acknowledge receipt of something.






21. Announcing work policies - delegating responsibilities - and reporting results.






22. Email and text messaging.






23. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






24. Title of the person who wrote the letter






25. Tells you what the letter is going to be about






26. Recipients name and address






27. When writing persuasive letters - you are able to show more...






28. Refers to planning in advance what to write in a business letter.






29. Everyday letters that are a part of the normal course of business. (please send a catalog)






30. Written communication.






31. Routine request - transmittal - acknowledgement - claim.






32. When something else is enclosed with the letter anything in addition to the letter






33. Everyday letters that identify what is being sent. (cover letter)






34. An inhouse letter.






35. Sincerely -






36. This part of an email must be descriptive.






37. A downfall to email and electronic communication: Addresses must be...






38. One way to make it easier for the reader to say yes to a request. (persuasive)






39. Number of spaces between the paragraphs in the body. (#2)






40. The very last thing - avoid if at all possible - a short last minute message






41. When writing a bad news letter - always leave an opportunity for future....






42. The 'hello' after your salutation - use open or mixed punctuation






43. Email messages written discussing one topic.






44. Attention getting opening statements - factual statements - request - and action.






45. Only used when we don't know the recipients name






46. Number of spaces between the inside address and salutation.






47. Dear Mr. or Mrs.:






48. All ines begin at the left margin






49. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






50. Includes company name - address - phone number - and email.