Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Everday letters making a claim that something was incorrect. (error in an order)






2. An inhouse letter.






3. Recipients name and address






4. Email messages written discussing one topic.






5. One way to make the reader do as little work as possible (persuasive)






6. Refers to planning in advance what to write in a business letter.






7. Email and text messaging.






8. Everday letters that acknowledge receipt of something.






9. Number of spaces between the paragraphs in the body. (#2)






10. Usually contains contact information and a final statement of appreciation.






11. Colon is placed after the salutation and a comma after the compimentary close






12. Sincerely -






13. Used either open or mixed punctuation the 'good-bye'






14. One way to make it easier for the reader to say yes to a request. (persuasive)






15. No punctuation marks are used after the salutation and the complientary close






16. Number of spaces between the inside address and salutation.






17. Title of the person who wrote the letter






18. Number of spaces between the complimentary closing and the sender's typed name. (#2)






19. Direct opening - necessary details - and goodwill ending.






20. Tells you what the letter is going to be about






21. The date the letter is written






22. Use this rule when responding to emails in anger.






23. All ines begin at the left margin






24. When writing persuasive letters - you are able to show more...






25. The very last thing - avoid if at all possible - a short last minute message






26. Refers to writing a business letter that is reader oriented.

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27. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






28. When something else is enclosed with the letter anything in addition to the letter






29. Everyday letters that identify what is being sent. (cover letter)






30. The new way to correspond. Formatted similar to a memo.






31. Informs the reader that a copy has been sent to someone else






32. A downfall to email and electronic communication: Addresses must be...






33. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






34. Includes company name - address - phone number - and email.






35. The 'hello' after your salutation - use open or mixed punctuation






36. Attention getting opening statements - factual statements - request - and action.






37. Routine request - transmittal - acknowledgement - claim.






38. Initials of the typist if they are not the author of the letter






39. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






40. This part of an email must be descriptive.






41. Number of spaces between the date and inside address.






42. When writing a bad news letter - always leave an opportunity for future....






43. Number of spaces between the letterhead and date.






44. Dear Mr. or Mrs.:






45. When you are discussing invoice - invoice is a bill






46. Refers to the importance of sounding postive when writing a business letter.






47. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






48. Everyday letters that are a part of the normal course of business. (please send a catalog)






49. Announcing work policies - delegating responsibilities - and reporting results.






50. The way a letter is handeled