Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The new way to correspond. Formatted similar to a memo.






2. One way to make the reader do as little work as possible (persuasive)






3. Number of spaces between the date and inside address.






4. Used either open or mixed punctuation the 'good-bye'






5. Colon is placed after the salutation and a comma after the compimentary close






6. Routine request - transmittal - acknowledgement - claim.






7. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






8. When you are discussing invoice - invoice is a bill






9. Tells you what the letter is going to be about






10. The 'hello' after your salutation - use open or mixed punctuation






11. Everyday letters that are a part of the normal course of business. (please send a catalog)






12. Receiver's Address






13. One way to make it easier for the reader to say yes to a request. (persuasive)






14. Everyday letters that identify what is being sent. (cover letter)






15. Title of the person who wrote the letter






16. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






17. The date the letter is written






18. When writing a bad news letter - always leave an opportunity for future....






19. Initials of the typist if they are not the author of the letter






20. Refers to planning in advance what to write in a business letter.






21. Number of spaces between the paragraphs in the body. (#2)






22. When writing persuasive letters - you are able to show more...






23. The way a letter is handeled






24. Includes company name - address - phone number - and email.






25. Sincerely -






26. Recipients name and address






27. Number of spaces between the letterhead and date.






28. Use this rule when responding to emails in anger.






29. Informs the reader that a copy has been sent to someone else






30. All ines begin at the left margin






31. Email and text messaging.






32. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






33. No punctuation marks are used after the salutation and the complientary close






34. Number of spaces between the inside address and salutation.






35. Written communication.






36. Everday letters that acknowledge receipt of something.






37. Announcing work policies - delegating responsibilities - and reporting results.






38. Refers to the importance of sounding postive when writing a business letter.






39. Attention getting opening statements - factual statements - request - and action.






40. Number of spaces between the complimentary closing and the sender's typed name. (#2)






41. Direct opening - necessary details - and goodwill ending.






42. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






43. Everday letters making a claim that something was incorrect. (error in an order)






44. Email messages written discussing one topic.






45. The very last thing - avoid if at all possible - a short last minute message






46. Only used when we don't know the recipients name






47. When something else is enclosed with the letter anything in addition to the letter






48. Dear Mr. or Mrs.:






49. Refers to writing a business letter that is reader oriented.


50. A downfall to email and electronic communication: Addresses must be...