Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Dear Mr. or Mrs.:






2. The very last thing - avoid if at all possible - a short last minute message






3. Written communication.






4. Email and text messaging.






5. This part of an email must be descriptive.






6. Number of spaces between the letterhead and date.






7. All ines begin at the left margin






8. Everyday letters that identify what is being sent. (cover letter)






9. Email messages written discussing one topic.






10. Includes company name - address - phone number - and email.






11. Number of spaces between the complimentary closing and the sender's typed name. (#2)






12. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






13. Usually contains contact information and a final statement of appreciation.






14. An inhouse letter.






15. Everday letters that acknowledge receipt of something.






16. Initials of the typist if they are not the author of the letter






17. Attention getting opening statements - factual statements - request - and action.






18. Routine request - transmittal - acknowledgement - claim.






19. Title of the person who wrote the letter






20. When something else is enclosed with the letter anything in addition to the letter






21. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






22. The new way to correspond. Formatted similar to a memo.






23. Everyday letters that are a part of the normal course of business. (please send a catalog)






24. When writing a bad news letter - always leave an opportunity for future....






25. Use this rule when responding to emails in anger.






26. No punctuation marks are used after the salutation and the complientary close






27. The date the letter is written






28. Number of spaces between the paragraphs in the body. (#2)






29. Refers to writing a business letter that is reader oriented.


30. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






31. Announcing work policies - delegating responsibilities - and reporting results.






32. Number of spaces between the date and inside address.






33. Tells you what the letter is going to be about






34. Receiver's Address






35. One way to make the reader do as little work as possible (persuasive)






36. The way a letter is handeled






37. When writing persuasive letters - you are able to show more...






38. Refers to the importance of sounding postive when writing a business letter.






39. Sincerely -






40. Everday letters making a claim that something was incorrect. (error in an order)






41. Informs the reader that a copy has been sent to someone else






42. When you are discussing invoice - invoice is a bill






43. Refers to planning in advance what to write in a business letter.






44. Direct opening - necessary details - and goodwill ending.






45. Recipients name and address






46. The 'hello' after your salutation - use open or mixed punctuation






47. Number of spaces between the inside address and salutation.






48. Only used when we don't know the recipients name






49. One way to make it easier for the reader to say yes to a request. (persuasive)






50. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.