Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






2. Colon is placed after the salutation and a comma after the compimentary close






3. This part of an email must be descriptive.






4. Number of spaces between the inside address and salutation.






5. Recipients name and address






6. Initials of the typist if they are not the author of the letter






7. A downfall to email and electronic communication: Addresses must be...






8. Everyday letters that are a part of the normal course of business. (please send a catalog)






9. No punctuation marks are used after the salutation and the complientary close






10. Includes company name - address - phone number - and email.






11. Direct opening - necessary details - and goodwill ending.






12. Receiver's Address






13. All ines begin at the left margin






14. Email and text messaging.






15. The very last thing - avoid if at all possible - a short last minute message






16. Sincerely -






17. Refers to writing a business letter that is reader oriented.

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18. Number of spaces between the complimentary closing and the sender's typed name. (#2)






19. Attention getting opening statements - factual statements - request - and action.






20. Number of spaces between the paragraphs in the body. (#2)






21. The way a letter is handeled






22. Everday letters that acknowledge receipt of something.






23. Everyday letters that identify what is being sent. (cover letter)






24. When something else is enclosed with the letter anything in addition to the letter






25. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






26. Tells you what the letter is going to be about






27. Number of spaces between the date and inside address.






28. One way to make the reader do as little work as possible (persuasive)






29. Title of the person who wrote the letter






30. Informs the reader that a copy has been sent to someone else






31. The new way to correspond. Formatted similar to a memo.






32. Refers to planning in advance what to write in a business letter.






33. Email messages written discussing one topic.






34. The 'hello' after your salutation - use open or mixed punctuation






35. Use this rule when responding to emails in anger.






36. When you are discussing invoice - invoice is a bill






37. Dear Mr. or Mrs.:






38. Refers to the importance of sounding postive when writing a business letter.






39. Number of spaces between the letterhead and date.






40. An inhouse letter.






41. The date the letter is written






42. Routine request - transmittal - acknowledgement - claim.






43. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






44. When writing a bad news letter - always leave an opportunity for future....






45. Used either open or mixed punctuation the 'good-bye'






46. Written communication.






47. Everday letters making a claim that something was incorrect. (error in an order)






48. Only used when we don't know the recipients name






49. One way to make it easier for the reader to say yes to a request. (persuasive)






50. Announcing work policies - delegating responsibilities - and reporting results.