Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An inhouse letter.






2. Dear Mr. or Mrs.:






3. The 'hello' after your salutation - use open or mixed punctuation






4. One way to make the reader do as little work as possible (persuasive)






5. The new way to correspond. Formatted similar to a memo.






6. Refers to planning in advance what to write in a business letter.






7. Attention getting opening statements - factual statements - request - and action.






8. One way to make it easier for the reader to say yes to a request. (persuasive)






9. The date the letter is written






10. No punctuation marks are used after the salutation and the complientary close






11. Everday letters making a claim that something was incorrect. (error in an order)






12. Everyday letters that are a part of the normal course of business. (please send a catalog)






13. When something else is enclosed with the letter anything in addition to the letter






14. Everday letters that acknowledge receipt of something.






15. Direct opening - necessary details - and goodwill ending.






16. Use this rule when responding to emails in anger.






17. When you are discussing invoice - invoice is a bill






18. Number of spaces between the inside address and salutation.






19. Routine request - transmittal - acknowledgement - claim.






20. Everyday letters that identify what is being sent. (cover letter)






21. Number of spaces between the letterhead and date.






22. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






23. Number of spaces between the complimentary closing and the sender's typed name. (#2)






24. Includes company name - address - phone number - and email.






25. All ines begin at the left margin






26. Title of the person who wrote the letter






27. The very last thing - avoid if at all possible - a short last minute message






28. Tells you what the letter is going to be about






29. Only used when we don't know the recipients name






30. Initials of the typist if they are not the author of the letter






31. When writing persuasive letters - you are able to show more...






32. Email and text messaging.






33. Announcing work policies - delegating responsibilities - and reporting results.






34. A downfall to email and electronic communication: Addresses must be...






35. Sincerely -






36. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






37. Informs the reader that a copy has been sent to someone else






38. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






39. Email messages written discussing one topic.






40. This part of an email must be descriptive.






41. Number of spaces between the paragraphs in the body. (#2)






42. Used either open or mixed punctuation the 'good-bye'






43. Number of spaces between the date and inside address.






44. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






45. Refers to the importance of sounding postive when writing a business letter.






46. Written communication.






47. Refers to writing a business letter that is reader oriented.


48. Usually contains contact information and a final statement of appreciation.






49. Receiver's Address






50. Recipients name and address