Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When writing a bad news letter - always leave an opportunity for future....






2. Use this rule when responding to emails in anger.






3. An inhouse letter.






4. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






5. The very last thing - avoid if at all possible - a short last minute message






6. Everday letters making a claim that something was incorrect. (error in an order)






7. Usually contains contact information and a final statement of appreciation.






8. All ines begin at the left margin






9. The new way to correspond. Formatted similar to a memo.






10. Number of spaces between the inside address and salutation.






11. Direct opening - necessary details - and goodwill ending.






12. Everday letters that acknowledge receipt of something.






13. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






14. When writing persuasive letters - you are able to show more...






15. Recipients name and address






16. Email and text messaging.






17. When something else is enclosed with the letter anything in addition to the letter






18. This part of an email must be descriptive.






19. Informs the reader that a copy has been sent to someone else






20. Title of the person who wrote the letter






21. Refers to planning in advance what to write in a business letter.






22. Refers to writing a business letter that is reader oriented.


23. Used either open or mixed punctuation the 'good-bye'






24. Receiver's Address






25. The date - compimentary close - and signature block begin at the horizontal center of the page rather at the left margin.






26. Number of spaces between the complimentary closing and the sender's typed name. (#2)






27. The way a letter is handeled






28. Announcing work policies - delegating responsibilities - and reporting results.






29. Number of spaces between the date and inside address.






30. Attention getting opening statements - factual statements - request - and action.






31. The 'hello' after your salutation - use open or mixed punctuation






32. Dear Mr. or Mrs.:






33. No punctuation marks are used after the salutation and the complientary close






34. Refers to the importance of sounding postive when writing a business letter.






35. Written communication.






36. Number of spaces between the letterhead and date.






37. Initials of the typist if they are not the author of the letter






38. Sincerely -






39. Tells you what the letter is going to be about






40. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






41. Colon is placed after the salutation and a comma after the compimentary close






42. A downfall to email and electronic communication: Addresses must be...






43. The date the letter is written






44. Email messages written discussing one topic.






45. Number of spaces between the paragraphs in the body. (#2)






46. When you are discussing invoice - invoice is a bill






47. Everyday letters that are a part of the normal course of business. (please send a catalog)






48. Routine request - transmittal - acknowledgement - claim.






49. Only used when we don't know the recipients name






50. Includes company name - address - phone number - and email.