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Test your basic knowledge |
Business Fundamentals
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Subject
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business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Wide variety of persuasive techniques used by companies to communicate with their target markets and the general public
Work Specialization
Planning
promotion
product advertising
2. Making decisions without consulting anyone
profitability ratios
Autocratic Leadership style
trade promotions
Span of Control
3. Single year; A method of financial statement analysis in which each entry for each of the three major categories of accounts (assets - liabilities and equities) in a balance sheet is represented as a proportion of the total account; income statement
vertical analysis
reminder advertising
stages of product development
positive reinforcement
4. Process of scanning the business environment for threats and opportunities
Environmental Analysis
personal sales approach
net income
General (Active) Partner
5. Direct communication other than personal sales contacts designed to effect a measurable response
activity ratios
certain disabilities and illnesses
direct marketing
Certificate of Incorporation
6. Marketers focus on stimulating demand for the new product
Span of Control
earnings per share
introductory stage
expenses
7. Study of statistical characteristics of a population
customer service
Labor Relations
demographics
Corporate Strategy
8. Advertising intended to remind existing customers of a product's availability and benefits
reminder advertising
Decision-Making Skills
Industrial Goods
product mix
9. Very few large firms dominate the market such as coke - pepsi - GM - McDonalds
Oligopoly
calendar year
direct marketing approach
relationship marketing
10. Cash and items that can be turned into cash within one year
need
responsibilities of a financial manager
current assets
Inflation
11. Agreement to gradually eliminate tariffs and other trade barriers among the United States - Canada - and Mexico
North American Free Trade Agreement (NAFTA)
generic products
trade promotions
budget
12. Process by which the world is becoming a single interdependent system
Information Technology (IT)
elements of a company's marketing mix
cost of goods sold
Globalization
13. Brand awareness - brand preference - brand insistence
5 C's
Collusion
levels of brand loyalty
Long-range or strategic planning
14. Good or service used as the basis of commerce
Sexual Harassment
price based pricing
product
Inflation
15. Organization for economic - social - and security cooperation among European nations
Chain of Command
dynamic pricing
European Union (EU)
Information Technology (IT)
16. Customer value added by making a product available in a convenient location
place utility
news conference
Recovery
schematic of marketing process
17. Cost-based pricing - price-based pricing - optimal pricing - skim pricing - penetration pricing - loss-leader pricing - auction pricing
rebates
telemarketing
specialty advertising
common pricing strategies
18. Takes the extractor's products or raw materials and changs the into a form that consumers can use
Manufacturer
Policy
Exchange Rate
auction pricing
19. Lots of leeway to workers to meet goals
growth through direction state
permission-based marketing
laissez-faire Leadership style
Common Law
20. Assets = liabilities + owner's equity
Laws
accounting equation
Unethical Behavior
Accountability
21. A large number of identical products are assembled using a continuous - efficient procedure
Corporate Governance
Mass Production
Democratic Leadership Style
Gross National Product (GNP)
22. Media: tv - radio - internet - print; audience: broad - intensity: passive - purpose: inform - persuade
Organization Chart
target markets
Functional Strategy
advertising approach
23. Profit earned or loss incurred by a firm - determined by subtracting expenses from revenues; also called the bottom line
merger
net income
premiums
Strategic Alliance
24. The process of changing an organization's structure - Has a small negative effect on task performance. - Has a more significant negative effect on organizational commitment.
Matrix Structures
debt-to-total-assets ratio
Leadership
Restructuring
25. Business costs that increase with the number of units produced
contingency plans
relationship marketing
variable costs
categories of customer communication
26. A firm's portion of the total sales in a market
possession utility
market share
brand
Quality Control
27. Selling one product at a loss as a way to entice customers to consider other products
Monopoly
benchmarking
accrual basis
loss-leader pricing
28. Strategy in which two or more organizations collaborate on a project for mutual gain
vertical analysis
Delegation
Strategic Alliance
debt-to-equity ratio
29. An overall corporate strategy for growth - stability - or turnaround and retrenchment - or for some combination of these
grand strategies
permission-based marketing
schematic of marketing process
stealth marketing
30. Selling or supporting the sales process over the telephone
telemarketing
place utility
cost of goods sold equation
Chain of Command
31. Large-scale production and distribution of a product
cost of goods sold
commercialization
specialty advertising
responsibilities of a financial manager
32. Motivator and hygiene factors need to be met to prevent dissatisfaction
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33. Flow of information - materials - and services that starts with raw-materials suppliers and continues adding value through other stages in the network of firms until the product reaches that end customer
types of utility
Supply Chain (Value Chain)
Short-range or operational planning
brand equity
34. Amount earned from sales of goods or services and inflow from miscellaneous sources such as interest - rent - and royalties
revenues
customer loyalty
demographics
ways to expand a product line
35. Form of nonstore retailing in which the telephone is used to sell directly to consumers
financial plan
public relations
Telemarketing
Convenience Good/Convenience Service
36. Utilitarianism: outcome oriented - focuses on the consequences of an action - not on the nature of the action itself or on any set of preestablished moral values or religious beliefs.
Universal Product Codes
Swot Analysis
Outcome-based ethics
credit
37. Physical products purchased by consumers for personal use
maturity stage
Consumer Goods
activity ratios
Bankruptcy
38. Ratios that measure a firm's reliance on debt financing of its operations
fixed costs
debt ratios
ratio analysis
Audit
39. Occurs when widespread price increases occur throughout an economic system
Inflation
forecasting
Multinational (or Transnational) Corporation
geographic segmentation
40. Extends 3 to 5 years into the future. Begins with in-depth analysis of internal environment's strengths and weaknesses. Reviews external opportunities and threats so realistic goals can be set
Long-range or strategic planning
Safety
Committee and Team Authority
fixed assets
41. Certificates that offer discounts on particular items and are redeemed at the time of purchase
Exchange Rate
Competition
coupons
ways to expand a product line
42. S- strengths W- weaknesses O- opportunities T- threats - strengths and weaknesses are internal factors of the company; opportunities and threats are external factors towards the company
advertising approach
test marketing
SWOT analysis
Monopoly
43. A focus on developing and maintaining long-term relationships with customers - suppliers - and distribution partners for mutual benefit
Goals
cognitive dissonance
relationship marketing
loss-leader
44. Larger visual and multimedia ads that appear on websites
online display advertising
Decentralized Organization
stages of product development
Recovery
45. Organization through which member nations negotiate trading agreements and resolve disputes about trade policies and practices
Officers
behavioral segmentation
accounts payable
World Trade Organization (WTO)
46. Communications channels - such as newspapers - radio - and television
owner's equity
Gross Domestic Product (GDP)
Authority
media
47. Marketing approach in which firms first ask permission to deliver messages to an audience and then promise to restrict their communication efforts to those subject areas in which audience members have expressed interest
dynamic pricing
Limited Partnership
permission-based marketing
Closely Held (or Private) Corporation
48. Confusion results if a person reports to two people at once - according to ____.
unity of command
Patent
personal selling
Insider Trading
49. Paid - nonpersonal communication to a target market from an identified sponsor using mass communications channels
a continuous-flow operating system
cause-related marketing
return on investment
advertising
50. Mechanism for exchange between buyers and sellers of a particular good or service
dynamic pricing
brand loyalty
Market
relationship marketing
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