SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
CCNA Voice - 2
Start Test
Study First
Subjects
:
cisco
,
it-skills
,
ccna
Instructions:
Answer 41 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Customer-originated trace - Automatic callback - Automatic recall - Display features - Calling number blocking - Call screening - are Common CLASS Features requires
directry assistance
SS7
CP Distribution Frames
Virtual Private Voice Networks
2. Enables calls to follow as the subscriber moves from one location to another
Call forwarding
FXO
line
Toll and assistance
3. Enables the subscriber to easily return a missed call.
automatic recall
ACD
ring groups
Business services
4. The one concurrent phone call
Centrex
Line appearance
automatic callback
Business services
5. Signaling used by phones or PBXs that are connected to the CO switch - Uses FXS signaling
FXO
Virtual Private Voice Networks
aggregation point
Inside wiring
6. Provides a convenient way for subscribers to store frequently used numbers
Sequential hunt group
speed dialing
SP
Centrex
7. Aggregated and centralized cross-connect blocks - terminals or patch-panels.
automatic recall
Line appearance
Virtual Private Voice Networks
CP Distribution Frames
8. Subscribers do not need to purchase or operate any additional equipment.PSTN-based voice mail enables SPs to offer an alternative to answering machines.
SCAI
POTS
CPE
Voice Mail
9. Services are internal functions provided in the background to support PSTN users. They include number translation - routing - calling services - and special assistance
SP
billing services
Demarc (demarcation point)
Customer-originated trace
10. By simply dialing 0 - hotel guests can reach a hotel operator who can provide room rate information
CP Distribution Frames
Customer-originated trace
FXO
Toll and assistance
11. Call forwarding - call waiting - three way calling - speed dial - added number - custom calling that are not required by this
Line appearance
ACD
billing services
SS7
12. The point at which telephone company-owned facilites terminate - Usually a cross-connect or wiring terminal near or outside a building
ring groups
electrical aggregate.
FXS
Demarc (demarcation point)
13. Do not require costly customer premise equipment.
directry assistance
SS7
dial plan
Centrex
14. __are important to SPs because they represent a large portion of SP's revenue base.
Centrex
Voice Mail
SS7
Business services
15. Requires a display telephone to display the calling name and calling number.
speed dialing
automatic callback
line
display features
16. A physical connection to the PBX - Capable of carrying one concurrent call
Voice messaging
line
POTS
Call waiting
17. __ at the CO that is a high-density cross-connection point where subscribers' loops are connected into a feed cable (hundreds of pairs in a single cable)
MDF
display features
FXO
aggregation point
18. Next available channel when phone is on a call.
Inside wiring
electrical aggregate.
Sequential hunt group
call screaning
19. Distribution frames with smart switching or encoding equipment - Often used to facilitate DSL
MDF
three way calling
display features
billing services
20. Enables SP switches to communicate to the call center computer for appropriate call routing and handling - also interconnect calling parties to an Interactive Voice Response (IVR) system to collect more information before routing the call to the appr
SCAI
Demarc (demarcation point)
Customer-originated trace
Call forwarding
21. Enables subscribers to store and play recorded greetings and receive - review - and distribute messages from outside users
Voice messaging
automatic callback
directry assistance
Call waiting
22. The bulk of this intervention is for collect calls - third-party billing - calling cards - and credit card services
MDF
billing services
Toll and assistance
three way calling
23. Subscriber receives a busy signal. This feature notifies the subscriber whenthe called party line is free by placing the call. (This feature is also referred to as camp on.
databases
call screaning
automatic callback
ACD
24. Available by dialing a three-digit national code or an area-specific code - search for telephone numbers based on directory listings
Call waiting
Inside wiring
directry assistance
FXS
25. Signaling - interface is on a switch - and has a phone connected to it - Signaling used to serve analog phones
FXS
ACD
Call waiting
Voice Mail
26. Privately owned cabling and wiring on the customer side of the demarc - Also called cable plant
automatic callback
Calling number blocking
speed dialing
Inside wiring
27. Enables SPs to offer smaller businesses voice and data services similar to those found in larger and more costly private solutions.
Calling number blocking
Centrex
ring groups
Call waiting
28. Enables subscribers to conference a third party in on a conversation
Toll and assistance
FXO
three way calling
Demarc (demarcation point)
29. Multiple phones ring simultaneously - When answered on any phone in the group - the ringing stops
POTS
billing services
ring groups
directry assistance
30. Standard telephony service is commonly referred to as
Calling number blocking
POTS
MDF
ring groups
31. Efficiently routes incoming calls to multiple answering stations.
Inside wiring
electrical aggregate.
FXS
ACD
32. Any equipment installed by the phone company at the customer's site for use in terminating voice calls
Line appearance
Sequential hunt group
CPE
billing services
33. Distribution frame where building cabling converges
automatic recall
automatic callback
BDF
Call forwarding
34. Indicates an incoming call when the subscriber is already involved in a call
CPE
Call waiting
SCAI
ring groups
35. Enables subscribers to accept - reject - or forward calls based on a list of received calling numbers.
SCAI
call screaning
Business services
speed dialing
36. Enable SPs to maintain - access - and translate information used to support special service and access numbers.
Business services
databases
billing services
SS7
37. Enables the called party to hide his or her identity when dialing subscribers who have CLASS display capabilities.
display features
directry assistance
Virtual Private Voice Networks
Calling number blocking
38. Enables the subscriber to dial a code after he or she receives a harassing call - which notifies the local law enforcement agency
Business services
MDF
Customer-originated trace
Virtual Private Voice Networks
39. The rules governing call-routing behavior of the PBX
aggregation point
dial plan
BDF
Customer-originated trace
40. A group of phones in a home is
Toll and assistance
SS7
billing services
electrical aggregate.
41. Cost-effectively interconnect corporate voice traffic between multiple locations over the PSTN.
Toll and assistance
Calling number blocking
Virtual Private Voice Networks
CP Distribution Frames