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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Strategic Plan
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

2. The Fairness (or Justice) Approach

3. Responsiblity/Professioanl Responsibility
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented

4. Community Assessment
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.

5. Six Pillars of Core Ethics
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

6. Trustworthiness/Reasonablilty of Copmmitments
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Formal rules that govern behavior of a group
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests

7. Responsiblilty/Perserverance
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA will seek to overcome obstacles to excellance
VA accepts responsiblilty to be reliable - careful - prepared and well informed

8. Task and Development-Oriented Perfromance Management
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced

9. Citizenship & Philanthropy/Philosophy of Volunteerism
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Individual empowerment reigns - Structure is at a minimum
Values - Basic Underlying Assumptions
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs

10. Trustworthiness/Truthfullness
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA accepts responsbility to involve people in decisions that directly affect them
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

11. Project Plan
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

12. Hierarchy Culture
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Workplace is very formal and structured (Traditional Volunteer Program)
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

13. Strategic Performance Management

14. Trustworthiness/Moral Courage
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

15. Responsiblilty/Self-Disclosurer and Self-Restraint
VA commits to reflective decision making with the intent of advancing the long-term greater good
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Will refer specifically to distinguish them from implmentation actions themselves

16. Values
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
A set of core beliefs and attitudes that guide actions

17. Volunteer Administrators should maintain a program that is...
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA is commited to fairness and forthrghtness
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests

18. The Utilitarian Approach

19. Trustworthiness/Addressing Conflicts of Interest
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict

20. Basic Underlying Assumptions
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
The theories-in-use or worldviews that explain and make sense of what happens in the organization

21. Contest Strategy
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Individual empowerment reigns - Structure is at a minimum
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented

22. Ehical Dilemmas
Conflicts of interst between two or more ehical intersts
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
VA will seek to overcome obstacles to excellance
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

23. Colaborative Strategy
VA accepts responsbility to involve people in decisions that directly affect them
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA will base his/her actions on core ethical values and will not comprimise those values for convienence

24. 9 Components of a Business Plan
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms

25. Responsbility/Staff Relationships
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances

26. Trustworthiness/Principled
VA understands and works to promote the core ethical values
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
A set of core beliefs and attitudes that guide actions
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

27. Respect/Human Dignity
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

28. Ehtics
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA understands and works to promote the core ethical values
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

29. Respect/Self-Determination
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Conflicts of interst between two or more ehical intersts
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA accepts responsbility to involve people in decisions that directly affect them

30. Direct costs
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances

31. Code of Ethics
Formal rules that govern behavior of a group
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

32. Serendipitous Volunteer Program
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA accepts responsbility to involve people in decisions that directly affect them
Values - Basic Underlying Assumptions

33. What is a 'Duty'?
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

34. Responsbility/Diligence
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o

35. Four types of Organizational Cultures
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

36. Solving Ethical Delemmas
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project

37. Three Levels of Culture Artifacts
Values - Basic Underlying Assumptions
VA accepts responsibility to pursue excellance even when resources are limited
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.

38. Task Oriented Performace Management
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Plan - Pattern - Position - Perspective - Ploy
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

39. Respect/Privacy
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Workplace is very formal and structured (Traditional Volunteer Program)
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

40. Artifacts
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA accepts responsbility to involve people in decisions that directly affect them
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies

41. Trustworthiness/Candor
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA is commited to fairness and forthrghtness
VA accepts responsbility to involve people in decisions that directly affect them

42. Outcomes
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances

43. Caring/Compasion & Generosity

44. Justice & Fairness/Impartiality
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably

45. Trustworthiness/Limitations to Loyalty
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved

46. Responsiblilty/Continuiys Improvement
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
A set of core beliefs and attitudes that guide actions
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

47. The Common Good Approach

48. 360 Degree Feedback
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

49. The Rights Approach
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA commits to reflective decision making with the intent of advancing the long-term greater good
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

50. Justice & Fairness/Procedural Fairness
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc