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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The Utilitarian Approach

2. Responsbility/Diligence
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Workplace is very formal and structured (Traditional Volunteer Program)
A set of core beliefs and attitudes that guide actions

3. Outputs
VA accepts responsbility to involve people in decisions that directly affect them
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
A subset of a larger organization plan though often used incorrectly to mean operational plan

4. Task Oriented Performace Management
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Plan - Pattern - Position - Perspective - Ploy
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties

5. Operational Plan

6. The Rights Approach
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

7. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
VA understands and works to promote the core ethical values
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

8. Responsiblilty/Continuiys Improvement
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Conflicts of interst between two or more ehical intersts
VA commits to omproving his/her knoweldge - skills and ability to make judgements

9. Organizational Plan
A set of core beliefs and attitudes that guide actions
A subset of a larger organization plan though often used incorrectly to mean operational plan
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff

10. Volunteer Administrators should maintain a program that is...
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Individual empowerment reigns - Structure is at a minimum
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

11. What is a 'Right'?
Formal rules that govern behavior of a group
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

12. 360 Degree Feedback
VA commits to omproving his/her knoweldge - skills and ability to make judgements
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

13. Trustworthiness/Moral Courage
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

14. Values
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

15. Direct costs
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet

16. Citizenship & Philanthropy/Social Responsbility
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

17. Basic Underlying Assumptions
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

18. Artifacts
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Formal rules that govern behavior of a group
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

19. Project Evaluation and Review Technique PERT
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA is commited to fairness and forthrghtness
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

20. Adhocracy Culture
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

21. Traditional Volunteer Program
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity

22. Respect/Self-Determination
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
VA accepts responsbility to involve people in decisions that directly affect them
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

23. Strategic Performance Management

24. Six Characterisics of an Ethical Dilemma

25. Justice & Fairness/Equality
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA will seek to overcome obstacles to excellance
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably

26. Program Plan
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Will refer specifically to distinguish them from implmentation actions themselves
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

27. Campaign Strategy
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Determination is based on there not being consensus that change needs to happen
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties

28. Trustworthiness/Sincerity & Non Deception
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc

29. What is a 'Duty'?
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others

30. Justice & Fairness/Procedural Fairness
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA is commited to fairness and forthrghtness
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet

31. 9 Components of a Business Plan
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Individual empowerment reigns - Structure is at a minimum

32. Values
A set of core beliefs and attitudes that guide actions
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties

33. Caring/Compasion & Generosity

34. Ehical Dilemmas
VA accepts responsibility to pursue excellance even when resources are limited
Plan - Pattern - Position - Perspective - Ploy
Conflicts of interst between two or more ehical intersts
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen

35. Responsiblilty/Perserverance
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
VA will seek to overcome obstacles to excellance
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties

36. Community Assessment
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Formal rules that govern behavior of a group

37. Trustworthiness/Addressing Conflicts of Interest
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA is commited to fairness and forthrghtness
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict

38. Trustworthiness/Principled
VA accepts responsibility to pursue excellance even when resources are limited
VA understands and works to promote the core ethical values
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
VA accepts responsiblilty to be reliable - careful - prepared and well informed

39. Solving Ethical Delemmas
Plan - Pattern - Position - Perspective - Ploy
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

40. Six Pillars of Core Ethics
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o

41. Task and Development-Oriented Perfromance Management
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

42. Trustworthiness/Candor
VA is commited to fairness and forthrghtness
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
A subset of a larger organization plan though often used incorrectly to mean operational plan
Determination is based on there not being consensus that change needs to happen

43. Respect/Human Dignity
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA commits to reflective decision making with the intent of advancing the long-term greater good
Determination is based on there not being consensus that change needs to happen
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved

44. Market Culture
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances

45. What is ethics is NOT
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests

46. Components of a Well Run Volunteer Program
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA will seek to overcome obstacles to excellance
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy

47. Responsiblilty/Self-Disclosurer and Self-Restraint
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA commits to reflective decision making with the intent of advancing the long-term greater good

48. Trustworthiness/Limitations to Loyalty
Will refer specifically to distinguish them from implmentation actions themselves
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
VA commits to omproving his/her knoweldge - skills and ability to make judgements
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others

49. Imputs
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA will seek to overcome obstacles to excellance
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

50. The Virtue Approach
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Formal rules that govern behavior of a group
VA accepts responsibility to pursue excellance even when resources are limited
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity