Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Ehical Dilemmas
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
Conflicts of interst between two or more ehical intersts
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions


2. Justice & Fairness/Impartiality
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA accepts responsibility to pursue excellance even when resources are limited


3. Solving Ethical Delemmas
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA commits to reflective decision making with the intent of advancing the long-term greater good


4. Entrepreneurial Program
A subset of a larger organization plan though often used incorrectly to mean operational plan
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Individual empowerment reigns - Structure is at a minimum
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements


5. Social Change Volunteer Program
VA understands and works to promote the core ethical values
A set of core beliefs and attitudes that guide actions
VA will seek to overcome obstacles to excellance
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness


6. Responsiblilty/Self-Disclosurer and Self-Restraint
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA commits to reflective decision making with the intent of advancing the long-term greater good


7. The Common Good Approach

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8. Trustworthiness/Principled
VA understands and works to promote the core ethical values
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
VA is commited to fairness and forthrghtness
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions


9. 9 Components of a Business Plan
A set of core beliefs and attitudes that guide actions
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes


10. 360 Degree Feedback
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Determination is based on there not being consensus that change needs to happen
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet


11. Volunteer Administrators should maintain a program that is...
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA accepts responsiblilty to be reliable - careful - prepared and well informed
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended


12. Strategic Performance Management

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13. Outputs
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between


14. Task Oriented Performace Management
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated


15. Respect/Neutrality
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Conflicts of interst between two or more ehical intersts


16. Market Culture
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA accepts responsibility to pursue excellance even when resources are limited
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Values - Basic Underlying Assumptions


17. Serendipitous Volunteer Program
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions


18. Trustworthiness/Addressing Conflicts of Interest
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved


19. Respect/Privacy
Plan - Pattern - Position - Perspective - Ploy
VA will seek to overcome obstacles to excellance
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project


20. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra


21. Colaborative Strategy
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o


22. Justice & Fairness/Equality
Determination is based on there not being consensus that change needs to happen
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Workplace is very formal and structured (Traditional Volunteer Program)
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably


23. Responsiblilty/Continuiys Improvement
Plan - Pattern - Position - Perspective - Ploy
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA commits to omproving his/her knoweldge - skills and ability to make judgements
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture


24. Trustworthiness/Truthfullness
VA understands and works to promote the core ethical values
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer


25. Outcomes
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA accepts responsbility to involve people in decisions that directly affect them
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes


26. Organizational Plan
A subset of a larger organization plan though often used incorrectly to mean operational plan
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented


27. The Virtue Approach
Values - Basic Underlying Assumptions
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity


28. Components of a Well Run Volunteer Program
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
VA commits to reflective decision making with the intent of advancing the long-term greater good
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity


29. Caring/Compasion & Generosity

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30. The Utilitarian Approach

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31. Three Levels of Culture Artifacts
Plan - Pattern - Position - Perspective - Ploy
Will refer specifically to distinguish them from implmentation actions themselves
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Values - Basic Underlying Assumptions


32. Program Plan
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
A set of core beliefs and attitudes that guide actions
Will refer specifically to distinguish them from implmentation actions themselves


33. Operational Plan

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34. Ehtics
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.


35. Project Evaluation and Review Technique PERT
VA is commited to fairness and forthrghtness
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour


36. Imputs
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA will seek to overcome obstacles to excellance
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi


37. Four types of Organizational Cultures
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)


38. Trustworthiness/Moral Courage
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated


39. What is ethics is NOT
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors


40. Citizenship & Philanthropy/Social Responsbility
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced


41. Responsbility/Staff Relationships
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Will refer specifically to distinguish them from implmentation actions themselves
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions


42. 5 P's for Strategy
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Plan - Pattern - Position - Perspective - Ploy
VA will seek to overcome obstacles to excellance
VA accepts responsibility to pursue excellance even when resources are limited


43. Direct costs
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc


44. Hierarchy Culture
Workplace is very formal and structured (Traditional Volunteer Program)
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended


45. Respect/Self-Determination
VA accepts responsbility to involve people in decisions that directly affect them
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness


46. Task and Development-Oriented Perfromance Management
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Determination is based on there not being consensus that change needs to happen
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc


47. Project Plan
A set of core beliefs and attitudes that guide actions
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra


48. Code of Ethics
Formal rules that govern behavior of a group
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science


49. Responsibility/Doing one's Best
Formal rules that govern behavior of a group
VA commits to reflective decision making with the intent of advancing the long-term greater good
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
VA accepts responsibility to pursue excellance even when resources are limited


50. Respect/Human Dignity
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy