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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Trustworthiness/Sincerity & Non Deception
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization

2. Social Change Volunteer Program
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Individual empowerment reigns - Structure is at a minimum

3. Justice & Fairness/Impartiality
The theories-in-use or worldviews that explain and make sense of what happens in the organization
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA accepts responsbility to involve people in decisions that directly affect them
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

4. Responsiblilty/Self-Disclosurer and Self-Restraint
VA commits to reflective decision making with the intent of advancing the long-term greater good
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

5. Responsbility/Staff Relationships
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff

6. Task Oriented Performace Management
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

7. Outcomes
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others

8. Components of a Well Run Volunteer Program
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

9. Hierarchy Culture
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Workplace is very formal and structured (Traditional Volunteer Program)
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

10. The Utilitarian Approach

11. Artifacts
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Determination is based on there not being consensus that change needs to happen
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA is commited to fairness and forthrghtness

12. Imputs
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA accepts responsbility to involve people in decisions that directly affect them
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

13. What is ethics is NOT
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

14. The Fairness (or Justice) Approach

15. Responsbility/Diligence
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Will refer specifically to distinguish them from implmentation actions themselves
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA accepts responsiblilty to be reliable - careful - prepared and well informed

16. Values
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra

17. Responsiblilty/Perserverance
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
VA will seek to overcome obstacles to excellance
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
A set of core beliefs and attitudes that guide actions

18. Strategic Plan
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

19. What is a 'Right'?
VA accepts responsibility to pursue excellance even when resources are limited
VA accepts responsbility to involve people in decisions that directly affect them
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended

20. Six Pillars of Core Ethics
Values - Basic Underlying Assumptions
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc

21. Justice & Fairness/Equality
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

22. Project Evaluation and Review Technique PERT
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

23. Entrepreneurial Program
A subset of a larger organization plan though often used incorrectly to mean operational plan
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Individual empowerment reigns - Structure is at a minimum
Values - Basic Underlying Assumptions

24. Trustworthiness/Moral Courage
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

25. Trustworthiness/Truthfullness
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Determination is based on there not being consensus that change needs to happen
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.

26. Strategic Performance Management

27. Caring/Compasion & Generosity

28. Ehical Dilemmas
Conflicts of interst between two or more ehical intersts
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Determination is based on there not being consensus that change needs to happen

29. Responsibility/Doing one's Best
VA accepts responsibility to pursue excellance even when resources are limited
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
VA accepts responsiblilty to be reliable - careful - prepared and well informed

30. Clan Culture
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus

31. Respect/Self-Determination
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA accepts responsbility to involve people in decisions that directly affect them
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

32. Citizenship & Philanthropy/Philosophy of Volunteerism
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs

33. Values
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
A set of core beliefs and attitudes that guide actions

34. Trustworthiness/Limitations to Loyalty
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

35. Colaborative Strategy
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Individual empowerment reigns - Structure is at a minimum
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

36. Organizational Plan
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably

37. Basic Underlying Assumptions
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA accepts responsbility to involve people in decisions that directly affect them
VA will seek to overcome obstacles to excellance
The theories-in-use or worldviews that explain and make sense of what happens in the organization

38. 9 Components of a Business Plan
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

39. Solving Ethical Delemmas
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action

40. Three Levels of Culture Artifacts
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Will refer specifically to distinguish them from implmentation actions themselves
Values - Basic Underlying Assumptions
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

41. Volunteer Administrators should maintain a program that is...
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

42. Trustworthiness/Reasonablilty of Copmmitments
VA accepts responsbility to involve people in decisions that directly affect them
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Formal rules that govern behavior of a group

43. Adhocracy Culture
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA will seek to overcome obstacles to excellance
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o

44. Respect/Human Dignity
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA accepts responsbility to involve people in decisions that directly affect them
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved

45. The Virtue Approach
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity

46. Justice & Fairness/Procedural Fairness
Conflicts of interst between two or more ehical intersts
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
VA understands and works to promote the core ethical values
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen

47. Trustworthiness/Addressing Conflicts of Interest
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies

48. Trustworthiness/Principled
VA understands and works to promote the core ethical values
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

49. Contest Strategy
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA understands and works to promote the core ethical values

50. Citizenship & Philanthropy/Social Responsbility
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced