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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Task Oriented Performace Management
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
VA accepts responsibility to pursue excellance even when resources are limited
VA will seek to overcome obstacles to excellance

2. Justice & Fairness/Procedural Fairness
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably

3. Ehical Dilemmas
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA understands and works to promote the core ethical values
Conflicts of interst between two or more ehical intersts

4. Ehtics
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA accepts responsbility to involve people in decisions that directly affect them
VA accepts responsibility to pursue excellance even when resources are limited
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

5. What is a 'Duty'?
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA accepts responsibility to pursue excellance even when resources are limited
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced

6. Volunteer Administrators should maintain a program that is...
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

7. Values
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
A set of core beliefs and attitudes that guide actions
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

8. Outputs
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process

9. Colaborative Strategy
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
VA understands and works to promote the core ethical values

10. Social Change Volunteer Program
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA understands and works to promote the core ethical values

11. What is ethics is NOT
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

12. The Virtue Approach
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
A set of core beliefs and attitudes that guide actions

13. Trustworthiness/Candor
VA accepts responsbility to involve people in decisions that directly affect them
VA is commited to fairness and forthrghtness
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

14. Trustworthiness/Addressing Conflicts of Interest
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Plan - Pattern - Position - Perspective - Ploy

15. The Utilitarian Approach

16. Responsiblity/Professioanl Responsibility
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

17. Responsbility/Diligence
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA accepts responsiblilty to be reliable - careful - prepared and well informed

18. Caring/Compasion & Generosity

19. Strategic Performance Management

20. Direct costs
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA understands and works to promote the core ethical values

21. Trustworthiness/Truthfullness
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

22. Hierarchy Culture
VA understands and works to promote the core ethical values
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Workplace is very formal and structured (Traditional Volunteer Program)

23. Artifacts
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc

24. Responsbility/Staff Relationships
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

25. Clan Culture
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

26. Respect/Self-Determination
VA accepts responsbility to involve people in decisions that directly affect them
Conflicts of interst between two or more ehical intersts
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Will refer specifically to distinguish them from implmentation actions themselves

27. Imputs
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o

28. What is a 'Right'?
Individual empowerment reigns - Structure is at a minimum
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended

29. 9 Components of a Business Plan
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

30. Responsiblilty/Self-Disclosurer and Self-Restraint
VA commits to reflective decision making with the intent of advancing the long-term greater good
Individual empowerment reigns - Structure is at a minimum
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet

31. Project Plan
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

32. Entrepreneurial Program
VA is commited to fairness and forthrghtness
Individual empowerment reigns - Structure is at a minimum
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process

33. Outcomes
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA understands and works to promote the core ethical values

34. Responsiblilty/Perserverance
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA will seek to overcome obstacles to excellance
Plan - Pattern - Position - Perspective - Ploy

35. Strategic Plan
Determination is based on there not being consensus that change needs to happen
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

36. Serendipitous Volunteer Program
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced

37. Justice & Fairness/Equality
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra

38. Basic Underlying Assumptions
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties

39. Respect/Privacy
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

40. Citizenship & Philanthropy/Philosophy of Volunteerism
VA understands and works to promote the core ethical values
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project

41. Six Pillars of Core Ethics
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
VA understands and works to promote the core ethical values
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

42. The Common Good Approach

43. Responsibility/Doing one's Best
VA accepts responsibility to pursue excellance even when resources are limited
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms

44. Activities

45. Solving Ethical Delemmas
VA understands and works to promote the core ethical values
Determination is based on there not being consensus that change needs to happen
VA will seek to overcome obstacles to excellance
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action

46. Task and Development-Oriented Perfromance Management
VA understands and works to promote the core ethical values
VA commits to reflective decision making with the intent of advancing the long-term greater good
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o

47. Responsiblilty/Continuiys Improvement
VA commits to omproving his/her knoweldge - skills and ability to make judgements
A set of core beliefs and attitudes that guide actions
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Formal rules that govern behavior of a group

48. Six Characterisics of an Ethical Dilemma

49. Citizenship & Philanthropy/Social Responsbility
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Individual empowerment reigns - Structure is at a minimum
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy

50. Justice & Fairness/Impartiality
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Values - Basic Underlying Assumptions
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances