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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The Virtue Approach
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA will seek to overcome obstacles to excellance
VA is commited to fairness and forthrghtness

2. Organizational Plan
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
A subset of a larger organization plan though often used incorrectly to mean operational plan
Workplace is very formal and structured (Traditional Volunteer Program)
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy

3. Trustworthiness/Principled
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA understands and works to promote the core ethical values

4. Artifacts
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA accepts responsbility to involve people in decisions that directly affect them
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

5. Responsibility/Doing one's Best
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA accepts responsibility to pursue excellance even when resources are limited
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

6. Outputs
VA understands and works to promote the core ethical values
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

7. Entrepreneurial Program
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
Individual empowerment reigns - Structure is at a minimum

8. Three Levels of Culture Artifacts
Values - Basic Underlying Assumptions
VA accepts responsibility to pursue excellance even when resources are limited
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy

9. Four types of Organizational Cultures
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties

10. Justice & Fairness/Procedural Fairness
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

11. Responsbility/Diligence
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Will refer specifically to distinguish them from implmentation actions themselves
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

12. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Determination is based on there not being consensus that change needs to happen

13. Trustworthiness/Moral Courage
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration

14. Six Characterisics of an Ethical Dilemma

15. Respect/Neutrality
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Formal rules that govern behavior of a group
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs

16. Activities

17. Responsbility/Staff Relationships
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy

18. Project Evaluation and Review Technique PERT
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances

19. Caring/Compasion & Generosity

20. Colaborative Strategy
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies

21. Market Culture
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented

22. Campaign Strategy
Determination is based on there not being consensus that change needs to happen
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback

23. Imputs
VA understands and works to promote the core ethical values
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably

24. Ehtics
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

25. Social Change Volunteer Program
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA is commited to fairness and forthrghtness

26. What is a 'Duty'?
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA will seek to overcome obstacles to excellance
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

27. Community Assessment
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Will refer specifically to distinguish them from implmentation actions themselves
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA will seek to overcome obstacles to excellance

28. Solving Ethical Delemmas
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA is commited to fairness and forthrghtness
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

29. The Rights Approach
A set of core beliefs and attitudes that guide actions
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service

30. Basic Underlying Assumptions
Plan - Pattern - Position - Perspective - Ploy
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

31. Six Pillars of Core Ethics
Conflicts of interst between two or more ehical intersts
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
VA understands and works to promote the core ethical values

32. The Fairness (or Justice) Approach

33. Program Plan
Will refer specifically to distinguish them from implmentation actions themselves
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances

34. Ehical Dilemmas
Conflicts of interst between two or more ehical intersts
Will refer specifically to distinguish them from implmentation actions themselves
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

35. Respect/Self-Determination
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
VA accepts responsbility to involve people in decisions that directly affect them
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

36. Operational Plan

37. Trustworthiness/Addressing Conflicts of Interest
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved

38. Trustworthiness/Candor
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA is commited to fairness and forthrghtness
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Conflicts of interst between two or more ehical intersts

39. The Utilitarian Approach

40. Values
Determination is based on there not being consensus that change needs to happen
VA commits to omproving his/her knoweldge - skills and ability to make judgements
A set of core beliefs and attitudes that guide actions
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra

41. Responsiblilty/Continuiys Improvement
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA commits to omproving his/her knoweldge - skills and ability to make judgements

42. Strategic Performance Management

43. Hierarchy Culture
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
Workplace is very formal and structured (Traditional Volunteer Program)
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process

44. Components of a Well Run Volunteer Program
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Determination is based on there not being consensus that change needs to happen
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

45. Responsiblity/Professioanl Responsibility
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

46. Trustworthiness/Limitations to Loyalty
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

47. Volunteer Administrators should maintain a program that is...
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Formal rules that govern behavior of a group
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved

48. Serendipitous Volunteer Program
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process

49. Citizenship & Philanthropy/Philosophy of Volunteerism
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Conflicts of interst between two or more ehical intersts
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
The theories-in-use or worldviews that explain and make sense of what happens in the organization

50. Task and Development-Oriented Perfromance Management
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA will seek to overcome obstacles to excellance
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements