Certified Volunteer Administrator

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Responsiblity/Professioanl Responsibility
Determination is based on there not being consensus that change needs to happen
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet


2. Strategic Performance Management

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3. Serendipitous Volunteer Program
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness


4. Citizenship & Philanthropy/Philosophy of Volunteerism
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs


5. Trustworthiness/Truthfullness
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Conflicts of interst between two or more ehical intersts


6. The Common Good Approach

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7. Caring/Compasion & Generosity

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8. Entrepreneurial Program
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Individual empowerment reigns - Structure is at a minimum
VA will seek to overcome obstacles to excellance


9. Project Evaluation and Review Technique PERT
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods


10. What is ethics is NOT
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness


11. Components of a Well Run Volunteer Program
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need


12. Outcomes
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Determination is based on there not being consensus that change needs to happen


13. Respect/Human Dignity
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it


14. Trustworthiness/Moral Courage
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA accepts responsibility to pursue excellance even when resources are limited
VA will base his/her actions on core ethical values and will not comprimise those values for convienence


15. Responsiblilty/Continuiys Improvement
VA understands and works to promote the core ethical values
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA commits to omproving his/her knoweldge - skills and ability to make judgements
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s


16. Responsibility/Doing one's Best
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA accepts responsibility to pursue excellance even when resources are limited
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential


17. The Utilitarian Approach

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18. Six Pillars of Core Ethics
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA will seek to overcome obstacles to excellance
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness


19. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA accepts responsbility to involve people in decisions that directly affect them


20. Responsbility/Diligence
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Individual empowerment reigns - Structure is at a minimum


21. Program Plan
Determination is based on there not being consensus that change needs to happen
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Will refer specifically to distinguish them from implmentation actions themselves


22. Values
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
A set of core beliefs and attitudes that guide actions
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra


23. Contest Strategy
Determination is based on there not being consensus that change needs to happen
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
A subset of a larger organization plan though often used incorrectly to mean operational plan


24. Respect/Neutrality
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus


25. 9 Components of a Business Plan
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi


26. Citizenship & Philanthropy/Social Responsbility
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA is commited to fairness and forthrghtness
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet


27. Six Characterisics of an Ethical Dilemma

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28. Task Oriented Performace Management
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer


29. Hierarchy Culture
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
VA will seek to overcome obstacles to excellance
Workplace is very formal and structured (Traditional Volunteer Program)
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented


30. Values
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved


31. Volunteer Administrators should maintain a program that is...
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Formal rules that govern behavior of a group
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved


32. Social Change Volunteer Program
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
VA will seek to overcome obstacles to excellance
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Individual empowerment reigns - Structure is at a minimum


33. Responsiblilty/Perserverance
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA will seek to overcome obstacles to excellance
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests


34. Trustworthiness/Candor
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA is commited to fairness and forthrghtness
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen


35. Project Plan
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions


36. What is a 'Duty'?
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others


37. 5 P's for Strategy
Plan - Pattern - Position - Perspective - Ploy
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Values - Basic Underlying Assumptions
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others


38. Organizational Plan
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA accepts responsbility to involve people in decisions that directly affect them
VA understands and works to promote the core ethical values
A subset of a larger organization plan though often used incorrectly to mean operational plan


39. The Virtue Approach
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA is commited to fairness and forthrghtness
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity


40. Respect/Self-Determination
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Determination is based on there not being consensus that change needs to happen
VA accepts responsbility to involve people in decisions that directly affect them


41. Code of Ethics
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Formal rules that govern behavior of a group
Individual empowerment reigns - Structure is at a minimum
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness


42. Adhocracy Culture
Workplace is very formal and structured (Traditional Volunteer Program)
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
A set of core beliefs and attitudes that guide actions
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict


43. Market Culture
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved


44. The Fairness (or Justice) Approach

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45. What is a 'Right'?
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended


46. Traditional Volunteer Program
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)


47. Community Assessment
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA understands and works to promote the core ethical values


48. Justice & Fairness/Procedural Fairness
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Conflicts of interst between two or more ehical intersts
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness


49. Clan Culture
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
VA understands and works to promote the core ethical values
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus


50. Justice & Fairness/Equality
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements