Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Responsiblity/Professioanl Responsibility
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
A set of core beliefs and attitudes that guide actions
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o


2. The Fairness (or Justice) Approach

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


3. Caring/Compasion & Generosity

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


4. Six Characterisics of an Ethical Dilemma

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


5. Respect/Self-Determination
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA accepts responsbility to involve people in decisions that directly affect them
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness


6. Operational Plan

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


7. The Rights Approach
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies


8. Trustworthiness/Addressing Conflicts of Interest
Individual empowerment reigns - Structure is at a minimum
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA commits to omproving his/her knoweldge - skills and ability to make judgements


9. Task and Development-Oriented Perfromance Management
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Workplace is very formal and structured (Traditional Volunteer Program)
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra


10. Strategic Performance Management

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


11. Project Plan
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Values - Basic Underlying Assumptions
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s


12. Justice & Fairness/Procedural Fairness
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus


13. Values
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)


14. The Utilitarian Approach

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


15. Adhocracy Culture
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA is commited to fairness and forthrghtness
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances


16. Responsiblilty/Continuiys Improvement
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA accepts responsibility to pursue excellance even when resources are limited
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action


17. Respect/Privacy
VA accepts responsibility to pursue excellance even when resources are limited
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o


18. Responsibility/Doing one's Best
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA accepts responsibility to pursue excellance even when resources are limited
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet


19. Colaborative Strategy
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service


20. Four types of Organizational Cultures
VA accepts responsbility to involve people in decisions that directly affect them
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Formal rules that govern behavior of a group
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved


21. The Virtue Approach
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict


22. Ehtics
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Formal rules that govern behavior of a group
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.


23. Serendipitous Volunteer Program
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated


24. Artifacts
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes


25. Responsiblilty/Self-Disclosurer and Self-Restraint
Individual empowerment reigns - Structure is at a minimum
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
VA commits to reflective decision making with the intent of advancing the long-term greater good


26. Respect/Neutrality
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet


27. 360 Degree Feedback
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet


28. What is a 'Duty'?
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others


29. Citizenship & Philanthropy/Social Responsbility
VA will seek to overcome obstacles to excellance
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced


30. Components of a Well Run Volunteer Program
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy


31. Justice & Fairness/Equality
Will refer specifically to distinguish them from implmentation actions themselves
VA accepts responsbility to involve people in decisions that directly affect them
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably


32. Respect/Human Dignity
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA is commited to fairness and forthrghtness
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved


33. 5 P's for Strategy
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Plan - Pattern - Position - Perspective - Ploy
VA understands and works to promote the core ethical values


34. Trustworthiness/Principled
VA understands and works to promote the core ethical values
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Plan - Pattern - Position - Perspective - Ploy


35. Direct costs
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended


36. Three Levels of Culture Artifacts
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Values - Basic Underlying Assumptions
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Formal rules that govern behavior of a group


37. Hierarchy Culture
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Workplace is very formal and structured (Traditional Volunteer Program)


38. Task Oriented Performace Management
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o


39. Trustworthiness/Reasonablilty of Copmmitments
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Workplace is very formal and structured (Traditional Volunteer Program)
Values - Basic Underlying Assumptions
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests


40. Traditional Volunteer Program
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Values - Basic Underlying Assumptions
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements


41. Six Pillars of Core Ethics
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
VA accepts responsbility to involve people in decisions that directly affect them
VA understands and works to promote the core ethical values
The theories-in-use or worldviews that explain and make sense of what happens in the organization


42. Responsiblilty/Perserverance
VA commits to omproving his/her knoweldge - skills and ability to make judgements
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
VA will seek to overcome obstacles to excellance
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour


43. Trustworthiness/Sincerity & Non Deception
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Workplace is very formal and structured (Traditional Volunteer Program)
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties


44. Trustworthiness/Moral Courage
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others


45. Program Plan
Will refer specifically to distinguish them from implmentation actions themselves
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity


46. Outcomes
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA will base his/her actions on core ethical values and will not comprimise those values for convienence


47. Activities

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


48. What is a 'Right'?
VA understands and works to promote the core ethical values
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi


49. Community Assessment
Plan - Pattern - Position - Perspective - Ploy
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods


50. Citizenship & Philanthropy/Philosophy of Volunteerism
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen