Test your basic knowledge |

Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Basic Underlying Assumptions
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
The theories-in-use or worldviews that explain and make sense of what happens in the organization
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

2. Clan Culture
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration

3. Project Plan
Values - Basic Underlying Assumptions
VA is commited to fairness and forthrghtness
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

4. Trustworthiness/Sincerity & Non Deception
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization

5. Caring/Compasion & Generosity

6. Community Assessment
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

7. Colaborative Strategy
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration

8. Activities

9. Imputs
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between

10. Volunteer Administrators should maintain a program that is...
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Will refer specifically to distinguish them from implmentation actions themselves

11. What is a 'Right'?
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended

12. Ehtics
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented

13. Outputs
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Conflicts of interst between two or more ehical intersts
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)

14. Artifacts
VA commits to reflective decision making with the intent of advancing the long-term greater good
Workplace is very formal and structured (Traditional Volunteer Program)
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

15. Trustworthiness/Truthfullness
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

16. Task and Development-Oriented Perfromance Management
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

17. Justice & Fairness/Impartiality
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

18. The Common Good Approach

19. Program Plan
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Will refer specifically to distinguish them from implmentation actions themselves
A subset of a larger organization plan though often used incorrectly to mean operational plan
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

20. Trustworthiness/Principled
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA will seek to overcome obstacles to excellance
VA understands and works to promote the core ethical values

21. Code of Ethics
Formal rules that govern behavior of a group
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented

22. Citizenship & Philanthropy/Social Responsbility
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

23. Responsiblity/Professioanl Responsibility
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Determination is based on there not being consensus that change needs to happen
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus

24. Responsibility/Doing one's Best
VA accepts responsibility to pursue excellance even when resources are limited
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need

25. Trustworthiness/Limitations to Loyalty
Will refer specifically to distinguish them from implmentation actions themselves
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
VA commits to omproving his/her knoweldge - skills and ability to make judgements

26. Campaign Strategy
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Workplace is very formal and structured (Traditional Volunteer Program)
Determination is based on there not being consensus that change needs to happen
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

27. Justice & Fairness/Equality
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

28. Ehical Dilemmas
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Conflicts of interst between two or more ehical intersts
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

29. 5 P's for Strategy
Conflicts of interst between two or more ehical intersts
Plan - Pattern - Position - Perspective - Ploy
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

30. Social Change Volunteer Program
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
VA accepts responsiblilty to be reliable - careful - prepared and well informed

31. Strategic Performance Management

32. Components of a Well Run Volunteer Program
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA is commited to fairness and forthrghtness

33. Serendipitous Volunteer Program
A set of core beliefs and attitudes that guide actions
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process

34. The Fairness (or Justice) Approach

35. Contest Strategy
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

36. Outcomes
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
VA understands and works to promote the core ethical values
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests

37. 360 Degree Feedback
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

38. Respect/Privacy
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

39. Six Characterisics of an Ethical Dilemma

40. Values
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

41. Responsiblilty/Self-Disclosurer and Self-Restraint
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
VA commits to reflective decision making with the intent of advancing the long-term greater good
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms

42. Market Culture
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA understands and works to promote the core ethical values

43. Responsiblilty/Perserverance
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Formal rules that govern behavior of a group
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
VA will seek to overcome obstacles to excellance

44. Responsbility/Staff Relationships
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
A subset of a larger organization plan though often used incorrectly to mean operational plan

45. Four types of Organizational Cultures
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

46. Adhocracy Culture
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

47. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

48. What is a 'Duty'?
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA commits to reflective decision making with the intent of advancing the long-term greater good

49. Responsbility/Diligence
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
A subset of a larger organization plan though often used incorrectly to mean operational plan

50. Direct costs
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements