Test your basic knowledge |

Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Respect/Neutrality
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

2. Outputs
VA will seek to overcome obstacles to excellance
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)

3. Imputs
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA accepts responsibility to pursue excellance even when resources are limited

4. Program Plan
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Will refer specifically to distinguish them from implmentation actions themselves
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties

5. Justice & Fairness/Equality
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods

6. What is a 'Duty'?
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process

7. 9 Components of a Business Plan
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict

8. Project Evaluation and Review Technique PERT
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
A set of core beliefs and attitudes that guide actions
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

9. Campaign Strategy
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Determination is based on there not being consensus that change needs to happen

10. Organizational Plan
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA accepts responsbility to involve people in decisions that directly affect them
A subset of a larger organization plan though often used incorrectly to mean operational plan

11. Six Pillars of Core Ethics
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

12. Six Characterisics of an Ethical Dilemma

13. Trustworthiness/Principled
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
VA understands and works to promote the core ethical values
Determination is based on there not being consensus that change needs to happen
Plan - Pattern - Position - Perspective - Ploy

14. Strategic Plan
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
VA will seek to overcome obstacles to excellance
VA accepts responsibility to pursue excellance even when resources are limited

15. Entrepreneurial Program
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Individual empowerment reigns - Structure is at a minimum

16. Artifacts
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Plan - Pattern - Position - Perspective - Ploy
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet

17. Responsbility/Diligence
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA accepts responsiblilty to be reliable - careful - prepared and well informed

18. Community Assessment
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy

19. Trustworthiness/Limitations to Loyalty
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Will refer specifically to distinguish them from implmentation actions themselves
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved

20. Responsiblilty/Perserverance
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
VA will seek to overcome obstacles to excellance
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods

21. Activities

22. Respect/Privacy
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

23. Ehtics
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

24. Volunteer Administrators should maintain a program that is...
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA understands and works to promote the core ethical values
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

25. Traditional Volunteer Program
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably

26. Solving Ethical Delemmas
Will refer specifically to distinguish them from implmentation actions themselves
VA commits to reflective decision making with the intent of advancing the long-term greater good
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others

27. Justice & Fairness/Impartiality
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
A set of core beliefs and attitudes that guide actions
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

28. Hierarchy Culture
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Workplace is very formal and structured (Traditional Volunteer Program)
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies

29. Three Levels of Culture Artifacts
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Values - Basic Underlying Assumptions
Will refer specifically to distinguish them from implmentation actions themselves
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

30. Operational Plan

31. Basic Underlying Assumptions
VA will seek to overcome obstacles to excellance
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
The theories-in-use or worldviews that explain and make sense of what happens in the organization

32. The Utilitarian Approach

33. Trustworthiness/Reasonablilty of Copmmitments
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests

34. Responsiblilty/Self-Disclosurer and Self-Restraint
VA commits to reflective decision making with the intent of advancing the long-term greater good
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Conflicts of interst between two or more ehical intersts

35. Ehical Dilemmas
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Conflicts of interst between two or more ehical intersts
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

36. Responsiblilty/Continuiys Improvement
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Will refer specifically to distinguish them from implmentation actions themselves
Plan - Pattern - Position - Perspective - Ploy
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus

37. Trustworthiness/Truthfullness
VA accepts responsibility to pursue excellance even when resources are limited
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Conflicts of interst between two or more ehical intersts

38. Trustworthiness/Addressing Conflicts of Interest
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Plan - Pattern - Position - Perspective - Ploy
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

39. Outcomes
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Values - Basic Underlying Assumptions
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA accepts responsibility to pursue excellance even when resources are limited

40. The Common Good Approach

41. Code of Ethics
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Formal rules that govern behavior of a group

42. Respect/Human Dignity
VA is commited to fairness and forthrghtness
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
VA accepts responsiblilty to be reliable - careful - prepared and well informed

43. Task and Development-Oriented Perfromance Management
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA accepts responsbility to involve people in decisions that directly affect them
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

44. Project Plan
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances

45. What is ethics is NOT
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

46. Respect/Self-Determination
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA accepts responsbility to involve people in decisions that directly affect them
Determination is based on there not being consensus that change needs to happen
Conflicts of interst between two or more ehical intersts

47. Components of a Well Run Volunteer Program
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
The theories-in-use or worldviews that explain and make sense of what happens in the organization
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others

48. Market Culture
VA is commited to fairness and forthrghtness
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Conflicts of interst between two or more ehical intersts

49. The Virtue Approach
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity

50. Responsibility/Doing one's Best
A set of core beliefs and attitudes that guide actions
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA accepts responsbility to involve people in decisions that directly affect them
VA accepts responsibility to pursue excellance even when resources are limited