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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Trustworthiness/Reasonablilty of Copmmitments
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Values - Basic Underlying Assumptions

2. Respect/Neutrality
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
A set of core beliefs and attitudes that guide actions
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs

3. Volunteer Administrators should maintain a program that is...
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus

4. Social Change Volunteer Program
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
A set of core beliefs and attitudes that guide actions
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

5. Justice & Fairness/Equality
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA commits to omproving his/her knoweldge - skills and ability to make judgements
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented

6. Activities
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA commits to reflective decision making with the intent of advancing the long-term greater good
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods

7. Citizenship & Philanthropy/Social Responsbility
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Formal rules that govern behavior of a group
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs

8. Six Pillars of Core Ethics
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Values - Basic Underlying Assumptions
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies

9. Components of a Well Run Volunteer Program
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy

10. Task Oriented Performace Management
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
A set of core beliefs and attitudes that guide actions
Determination is based on there not being consensus that change needs to happen
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between

11. Trustworthiness/Addressing Conflicts of Interest
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA is commited to fairness and forthrghtness
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved

12. Values
Individual empowerment reigns - Structure is at a minimum
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended

13. Contest Strategy
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Individual empowerment reigns - Structure is at a minimum

14. The Fairness (or Justice) Approach
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA commits to omproving his/her knoweldge - skills and ability to make judgements

15. Adhocracy Culture
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration

16. Three Levels of Culture Artifacts
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Values - Basic Underlying Assumptions
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

17. Colaborative Strategy
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Individual empowerment reigns - Structure is at a minimum
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen

18. What is a 'Right'?
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet

19. Serendipitous Volunteer Program
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Will refer specifically to distinguish them from implmentation actions themselves

20. Entrepreneurial Program
VA accepts responsibility to pursue excellance even when resources are limited
VA commits to reflective decision making with the intent of advancing the long-term greater good
Individual empowerment reigns - Structure is at a minimum
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods

21. Traditional Volunteer Program
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
The theories-in-use or worldviews that explain and make sense of what happens in the organization
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

22. 9 Components of a Business Plan
VA is commited to fairness and forthrghtness
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

23. Trustworthiness/Candor
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA is commited to fairness and forthrghtness
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies

24. Artifacts
Workplace is very formal and structured (Traditional Volunteer Program)
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback

25. Values
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
A set of core beliefs and attitudes that guide actions
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process

26. Project Plan
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Determination is based on there not being consensus that change needs to happen
VA accepts responsibility to pursue excellance even when resources are limited
VA commits to omproving his/her knoweldge - skills and ability to make judgements

27. Responsiblilty/Self-Disclosurer and Self-Restraint
Conflicts of interst between two or more ehical intersts
VA commits to reflective decision making with the intent of advancing the long-term greater good
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Individual empowerment reigns - Structure is at a minimum

28. Responsbility/Staff Relationships
VA understands and works to promote the core ethical values
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff

29. Outcomes
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

30. Campaign Strategy
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Determination is based on there not being consensus that change needs to happen
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA commits to omproving his/her knoweldge - skills and ability to make judgements

31. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
Workplace is very formal and structured (Traditional Volunteer Program)
VA will seek to overcome obstacles to excellance
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra

32. Organizational Plan
A subset of a larger organization plan though often used incorrectly to mean operational plan
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between

33. Community Assessment
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff

34. Task and Development-Oriented Perfromance Management
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Workplace is very formal and structured (Traditional Volunteer Program)

35. Responsiblilty/Perserverance
VA will seek to overcome obstacles to excellance
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict

36. Respect/Self-Determination
Will refer specifically to distinguish them from implmentation actions themselves
VA accepts responsbility to involve people in decisions that directly affect them
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Individual empowerment reigns - Structure is at a minimum

37. Project Evaluation and Review Technique PERT
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc

38. What is ethics is NOT
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

39. Market Culture
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved

40. Six Characterisics of an Ethical Dilemma
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

41. Responsibility/Doing one's Best
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
VA accepts responsibility to pursue excellance even when resources are limited
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen

42. Outputs
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA accepts responsbility to involve people in decisions that directly affect them

43. Trustworthiness/Sincerity & Non Deception
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
The theories-in-use or worldviews that explain and make sense of what happens in the organization
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization

44. Clan Culture
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Individual empowerment reigns - Structure is at a minimum
Workplace is very formal and structured (Traditional Volunteer Program)
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

45. Justice & Fairness/Impartiality
VA will seek to overcome obstacles to excellance
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need

46. The Common Good Approach
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action

47. Code of Ethics
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Formal rules that govern behavior of a group
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

48. Strategic Plan
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs

49. Program Plan
Individual empowerment reigns - Structure is at a minimum
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Will refer specifically to distinguish them from implmentation actions themselves

50. Trustworthiness/Moral Courage
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Plan - Pattern - Position - Perspective - Ploy
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration

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