Test your basic knowledge |

Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Respect/Self-Determination
VA accepts responsbility to involve people in decisions that directly affect them
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

2. Trustworthiness/Candor
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
VA is commited to fairness and forthrghtness
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

3. Respect/Human Dignity
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

4. Responsiblilty/Self-Disclosurer and Self-Restraint
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

5. Project Evaluation and Review Technique PERT
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Values - Basic Underlying Assumptions
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

6. Community Assessment
VA understands and works to promote the core ethical values
Workplace is very formal and structured (Traditional Volunteer Program)
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA commits to omproving his/her knoweldge - skills and ability to make judgements

7. Values
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
A set of core beliefs and attitudes that guide actions
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

8. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

9. Trustworthiness/Moral Courage
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
VA will base his/her actions on core ethical values and will not comprimise those values for convienence

10. Citizenship & Philanthropy/Philosophy of Volunteerism
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
The theories-in-use or worldviews that explain and make sense of what happens in the organization

11. Ehical Dilemmas
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Determination is based on there not being consensus that change needs to happen
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
Conflicts of interst between two or more ehical intersts

12. Clan Culture
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA understands and works to promote the core ethical values
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

13. Serendipitous Volunteer Program
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Individual empowerment reigns - Structure is at a minimum
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process

14. Direct costs
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

15. Responsbility/Diligence
VA is commited to fairness and forthrghtness
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Determination is based on there not being consensus that change needs to happen

16. Respect/Neutrality
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service

17. Trustworthiness/Addressing Conflicts of Interest
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

18. Basic Underlying Assumptions
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably

19. Code of Ethics
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Formal rules that govern behavior of a group
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration

20. Artifacts
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

21. Citizenship & Philanthropy/Social Responsbility
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet

22. Social Change Volunteer Program
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Conflicts of interst between two or more ehical intersts
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Values - Basic Underlying Assumptions

23. What is a 'Duty'?
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Individual empowerment reigns - Structure is at a minimum
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

24. Trustworthiness/Principled
VA understands and works to promote the core ethical values
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Formal rules that govern behavior of a group
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need

25. Four types of Organizational Cultures
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA accepts responsbility to involve people in decisions that directly affect them

26. Justice & Fairness/Impartiality
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

27. What is a 'Right'?
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended

28. Outcomes
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
The theories-in-use or worldviews that explain and make sense of what happens in the organization

29. The Rights Approach
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Workplace is very formal and structured (Traditional Volunteer Program)
Conflicts of interst between two or more ehical intersts
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

30. 9 Components of a Business Plan
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action

31. 360 Degree Feedback
Conflicts of interst between two or more ehical intersts
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
VA accepts responsbility to involve people in decisions that directly affect them

32. Organizational Plan
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
A subset of a larger organization plan though often used incorrectly to mean operational plan
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA is commited to fairness and forthrghtness

33. Six Pillars of Core Ethics
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies

34. Traditional Volunteer Program
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies

35. Responsbility/Staff Relationships
VA commits to reflective decision making with the intent of advancing the long-term greater good
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff

36. Campaign Strategy
Determination is based on there not being consensus that change needs to happen
Formal rules that govern behavior of a group
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Will refer specifically to distinguish them from implmentation actions themselves

37. Trustworthiness/Sincerity & Non Deception
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization

38. Six Characterisics of an Ethical Dilemma

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39. The Virtue Approach
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project

40. Ehtics
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project

41. Respect/Privacy
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity

42. Trustworthiness/Limitations to Loyalty
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Workplace is very formal and structured (Traditional Volunteer Program)

43. Volunteer Administrators should maintain a program that is...
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
A set of core beliefs and attitudes that guide actions
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

44. Components of a Well Run Volunteer Program
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Workplace is very formal and structured (Traditional Volunteer Program)
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy

45. Market Culture
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Plan - Pattern - Position - Perspective - Ploy
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration

46. Values
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms

47. Strategic Plan
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
VA accepts responsiblilty to be reliable - careful - prepared and well informed

48. Justice & Fairness/Procedural Fairness
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Determination is based on there not being consensus that change needs to happen

49. Task Oriented Performace Management
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Plan - Pattern - Position - Perspective - Ploy

50. Trustworthiness/Reasonablilty of Copmmitments
Will refer specifically to distinguish them from implmentation actions themselves
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Formal rules that govern behavior of a group
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests