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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Entrepreneurial Program
Individual empowerment reigns - Structure is at a minimum
Plan - Pattern - Position - Perspective - Ploy
VA accepts responsibility to pursue excellance even when resources are limited
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

2. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)

3. Ehtics
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
A set of core beliefs and attitudes that guide actions
Values - Basic Underlying Assumptions

4. Adhocracy Culture
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Individual empowerment reigns - Structure is at a minimum
VA accepts responsiblilty to be reliable - careful - prepared and well informed

5. Serendipitous Volunteer Program
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict

6. 360 Degree Feedback
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
Values - Basic Underlying Assumptions
Determination is based on there not being consensus that change needs to happen
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

7. Social Change Volunteer Program
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Individual empowerment reigns - Structure is at a minimum
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

8. Strategic Plan
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
Plan - Pattern - Position - Perspective - Ploy
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

9. Respect/Neutrality
Determination is based on there not being consensus that change needs to happen
Values - Basic Underlying Assumptions
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service

10. Trustworthiness/Sincerity & Non Deception
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA understands and works to promote the core ethical values

11. The Fairness (or Justice) Approach
Determination is based on there not being consensus that change needs to happen
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus

12. Outputs
Determination is based on there not being consensus that change needs to happen
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Will refer specifically to distinguish them from implmentation actions themselves
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback

13. Outcomes
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

14. Values
VA understands and works to promote the core ethical values
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
VA will seek to overcome obstacles to excellance
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

15. Basic Underlying Assumptions
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
The theories-in-use or worldviews that explain and make sense of what happens in the organization
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

16. Three Levels of Culture Artifacts
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Values - Basic Underlying Assumptions
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA accepts responsiblilty to be reliable - careful - prepared and well informed

17. Respect/Privacy
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

18. Strategic Performance Management
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Will refer specifically to distinguish them from implmentation actions themselves
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

19. Project Plan
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
The theories-in-use or worldviews that explain and make sense of what happens in the organization
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

20. Market Culture
VA accepts responsibility to pursue excellance even when resources are limited
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented

21. Volunteer Administrators should maintain a program that is...
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o

22. Respect/Self-Determination
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Workplace is very formal and structured (Traditional Volunteer Program)
VA accepts responsbility to involve people in decisions that directly affect them
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

23. Community Assessment
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between

24. The Rights Approach
VA commits to reflective decision making with the intent of advancing the long-term greater good
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

25. 9 Components of a Business Plan
VA accepts responsbility to involve people in decisions that directly affect them
VA commits to reflective decision making with the intent of advancing the long-term greater good
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended

26. Task and Development-Oriented Perfromance Management
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Determination is based on there not being consensus that change needs to happen

27. Direct costs
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization

28. Trustworthiness/Moral Courage
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action

29. Organizational Plan
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA understands and works to promote the core ethical values

30. Traditional Volunteer Program
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

31. Citizenship & Philanthropy/Philosophy of Volunteerism
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Individual empowerment reigns - Structure is at a minimum
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties

32. Trustworthiness/Reasonablilty of Copmmitments
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need

33. Contest Strategy
Will refer specifically to distinguish them from implmentation actions themselves
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Values - Basic Underlying Assumptions
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need

34. Trustworthiness/Truthfullness
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between

35. Colaborative Strategy
VA accepts responsbility to involve people in decisions that directly affect them
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA understands and works to promote the core ethical values
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action

36. Respect/Human Dignity
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process

37. Project Evaluation and Review Technique PERT
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved

38. Four types of Organizational Cultures
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA commits to reflective decision making with the intent of advancing the long-term greater good
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

39. Responsiblilty/Self-Disclosurer and Self-Restraint
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
A subset of a larger organization plan though often used incorrectly to mean operational plan

40. The Common Good Approach
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

41. Citizenship & Philanthropy/Social Responsbility
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA understands and works to promote the core ethical values

42. Justice & Fairness/Equality
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

43. Trustworthiness/Principled
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Workplace is very formal and structured (Traditional Volunteer Program)
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
VA understands and works to promote the core ethical values

44. Trustworthiness/Addressing Conflicts of Interest
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

45. Artifacts
The theories-in-use or worldviews that explain and make sense of what happens in the organization
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

46. Clan Culture
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA accepts responsbility to involve people in decisions that directly affect them
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between

47. Code of Ethics
Formal rules that govern behavior of a group
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

48. Operational Plan
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet

49. The Utilitarian Approach
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

50. What is a 'Duty'?
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
The theories-in-use or worldviews that explain and make sense of what happens in the organization

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