Test your basic knowledge |

Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 9 Components of a Business Plan
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Formal rules that govern behavior of a group
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

2. Traditional Volunteer Program
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

3. Justice & Fairness/Procedural Fairness
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization

4. Trustworthiness/Addressing Conflicts of Interest
VA accepts responsibility to pursue excellance even when resources are limited
Will refer specifically to distinguish them from implmentation actions themselves
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances

5. Trustworthiness/Moral Courage
A subset of a larger organization plan though often used incorrectly to mean operational plan
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

6. Trustworthiness/Sincerity & Non Deception
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
VA accepts responsibility to pursue excellance even when resources are limited

7. Respect/Privacy
Workplace is very formal and structured (Traditional Volunteer Program)
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)

8. Direct costs
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc

9. Market Culture
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA commits to omproving his/her knoweldge - skills and ability to make judgements

10. What is ethics is NOT
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

11. Clan Culture
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus

12. Basic Underlying Assumptions
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

13. Responsbility/Diligence
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity

14. Citizenship & Philanthropy/Social Responsbility
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

15. Project Plan
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

16. The Common Good Approach

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17. Trustworthiness/Principled
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
VA understands and works to promote the core ethical values
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff

18. Caring/Compasion & Generosity

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19. Three Levels of Culture Artifacts
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Values - Basic Underlying Assumptions
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.

20. Task and Development-Oriented Perfromance Management
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Determination is based on there not being consensus that change needs to happen

21. Imputs
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented

22. Operational Plan

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23. Task Oriented Performace Management
Individual empowerment reigns - Structure is at a minimum
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

24. Trustworthiness/Truthfullness
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Workplace is very formal and structured (Traditional Volunteer Program)
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

25. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Determination is based on there not being consensus that change needs to happen

26. Respect/Neutrality
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

27. Trustworthiness/Candor
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA will seek to overcome obstacles to excellance
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA is commited to fairness and forthrghtness

28. Six Pillars of Core Ethics
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project

29. Ehical Dilemmas
Conflicts of interst between two or more ehical intersts
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Plan - Pattern - Position - Perspective - Ploy

30. Code of Ethics
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Formal rules that govern behavior of a group
Workplace is very formal and structured (Traditional Volunteer Program)
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved

31. Contest Strategy
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Values - Basic Underlying Assumptions
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

32. Responsiblity/Professioanl Responsibility
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA is commited to fairness and forthrghtness

33. Four types of Organizational Cultures
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Conflicts of interst between two or more ehical intersts
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

34. Strategic Performance Management

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35. Adhocracy Culture
VA understands and works to promote the core ethical values
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Workplace is very formal and structured (Traditional Volunteer Program)
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

36. Social Change Volunteer Program
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Formal rules that govern behavior of a group
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

37. What is a 'Duty'?
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization

38. Outputs
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration

39. Colaborative Strategy
Will refer specifically to distinguish them from implmentation actions themselves
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o

40. Responsiblilty/Continuiys Improvement
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
VA commits to omproving his/her knoweldge - skills and ability to make judgements

41. Justice & Fairness/Impartiality
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

42. Values
A set of core beliefs and attitudes that guide actions
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service

43. What is a 'Right'?
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA understands and works to promote the core ethical values
Will refer specifically to distinguish them from implmentation actions themselves

44. Campaign Strategy
Determination is based on there not being consensus that change needs to happen
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
VA commits to reflective decision making with the intent of advancing the long-term greater good

45. The Virtue Approach
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Formal rules that govern behavior of a group
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Workplace is very formal and structured (Traditional Volunteer Program)

46. Solving Ethical Delemmas
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action

47. Serendipitous Volunteer Program
VA is commited to fairness and forthrghtness
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff

48. Program Plan
A set of core beliefs and attitudes that guide actions
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Will refer specifically to distinguish them from implmentation actions themselves

49. Responsibility/Doing one's Best
VA accepts responsbility to involve people in decisions that directly affect them
Will refer specifically to distinguish them from implmentation actions themselves
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA accepts responsibility to pursue excellance even when resources are limited

50. Respect/Human Dignity
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved