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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Hierarchy Culture
Formal rules that govern behavior of a group
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Workplace is very formal and structured (Traditional Volunteer Program)
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

2. Justice & Fairness/Impartiality
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

3. Artifacts
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs

4. The Virtue Approach
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended

5. Campaign Strategy
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Determination is based on there not being consensus that change needs to happen
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
The theories-in-use or worldviews that explain and make sense of what happens in the organization

6. Six Pillars of Core Ethics
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

7. Code of Ethics
Formal rules that govern behavior of a group
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus

8. What is a 'Right'?
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods

9. Ehtics
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA commits to reflective decision making with the intent of advancing the long-term greater good
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

10. Trustworthiness/Truthfullness
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

11. Activities

12. Justice & Fairness/Procedural Fairness
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen

13. Social Change Volunteer Program
VA is commited to fairness and forthrghtness
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between

14. Responsibility/Doing one's Best
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA accepts responsibility to pursue excellance even when resources are limited

15. Colaborative Strategy
VA is commited to fairness and forthrghtness
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen

16. Outputs
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA commits to omproving his/her knoweldge - skills and ability to make judgements

17. Operational Plan

18. 9 Components of a Business Plan
Will refer specifically to distinguish them from implmentation actions themselves
VA accepts responsibility to pursue excellance even when resources are limited
Plan - Pattern - Position - Perspective - Ploy
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

19. Market Culture
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA accepts responsiblilty to be reliable - careful - prepared and well informed
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented

20. Serendipitous Volunteer Program
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process

21. Trustworthiness/Principled
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
VA understands and works to promote the core ethical values

22. Citizenship & Philanthropy/Philosophy of Volunteerism
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Plan - Pattern - Position - Perspective - Ploy
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

23. Trustworthiness/Reasonablilty of Copmmitments
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process

24. Clan Culture
VA is commited to fairness and forthrghtness
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.

25. 5 P's for Strategy
Plan - Pattern - Position - Perspective - Ploy
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback

26. Strategic Performance Management

27. 360 Degree Feedback
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy

28. Justice & Fairness/Equality
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
VA commits to omproving his/her knoweldge - skills and ability to make judgements
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project

29. Task and Development-Oriented Perfromance Management
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

30. Ehical Dilemmas
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Conflicts of interst between two or more ehical intersts

31. Project Evaluation and Review Technique PERT
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project

32. Project Plan
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Conflicts of interst between two or more ehical intersts
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

33. The Fairness (or Justice) Approach

34. Respect/Neutrality
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved

35. Volunteer Administrators should maintain a program that is...
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

36. Strategic Plan
VA will seek to overcome obstacles to excellance
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

37. Trustworthiness/Limitations to Loyalty
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
A subset of a larger organization plan though often used incorrectly to mean operational plan

38. The Utilitarian Approach

39. Values
A set of core beliefs and attitudes that guide actions
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

40. Imputs
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
The theories-in-use or worldviews that explain and make sense of what happens in the organization
A set of core beliefs and attitudes that guide actions

41. Outcomes
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

42. Program Plan
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Will refer specifically to distinguish them from implmentation actions themselves
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need

43. Solving Ethical Delemmas
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Conflicts of interst between two or more ehical intersts
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

44. Traditional Volunteer Program
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Determination is based on there not being consensus that change needs to happen

45. Trustworthiness/Candor
VA is commited to fairness and forthrghtness
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Plan - Pattern - Position - Perspective - Ploy
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

46. The Rights Approach
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc

47. Trustworthiness/Sincerity & Non Deception
A subset of a larger organization plan though often used incorrectly to mean operational plan
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

48. Task Oriented Performace Management
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.

49. Organizational Plan
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project

50. Trustworthiness/Moral Courage
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA accepts responsibility to pursue excellance even when resources are limited
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA will base his/her actions on core ethical values and will not comprimise those values for convienence