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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Entrepreneurial Program
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Will refer specifically to distinguish them from implmentation actions themselves
Individual empowerment reigns - Structure is at a minimum
VA commits to omproving his/her knoweldge - skills and ability to make judgements

2. Values
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
A set of core beliefs and attitudes that guide actions
Values - Basic Underlying Assumptions
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

3. Responsiblity/Professioanl Responsibility
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies

4. Justice & Fairness/Equality
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Determination is based on there not being consensus that change needs to happen
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

5. Contest Strategy
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Individual empowerment reigns - Structure is at a minimum
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback

6. Caring/Compasion & Generosity

7. Strategic Performance Management

8. Solving Ethical Delemmas
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

9. Responsbility/Diligence
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Values - Basic Underlying Assumptions
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict

10. Organizational Plan
VA accepts responsbility to involve people in decisions that directly affect them
A subset of a larger organization plan though often used incorrectly to mean operational plan
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

11. Clan Culture
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Plan - Pattern - Position - Perspective - Ploy
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen

12. Colaborative Strategy
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity

13. Trustworthiness/Moral Courage
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
A set of core beliefs and attitudes that guide actions

14. Direct costs
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc

15. Respect/Privacy
Formal rules that govern behavior of a group
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Plan - Pattern - Position - Perspective - Ploy

16. Artifacts
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Plan - Pattern - Position - Perspective - Ploy
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o

17. Citizenship & Philanthropy/Social Responsbility
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

18. Trustworthiness/Candor
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA is commited to fairness and forthrghtness
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

19. What is a 'Right'?
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
A subset of a larger organization plan though often used incorrectly to mean operational plan
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

20. Traditional Volunteer Program
VA will seek to overcome obstacles to excellance
VA accepts responsibility to pursue excellance even when resources are limited
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

21. Justice & Fairness/Procedural Fairness
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
VA accepts responsibility to pursue excellance even when resources are limited
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet

22. Basic Underlying Assumptions
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Formal rules that govern behavior of a group
VA accepts responsibility to pursue excellance even when resources are limited

23. Respect/Self-Determination
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA accepts responsbility to involve people in decisions that directly affect them

24. Citizenship & Philanthropy/Philosophy of Volunteerism
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

25. Six Pillars of Core Ethics
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
A set of core beliefs and attitudes that guide actions
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

26. What is a 'Duty'?
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project

27. The Fairness (or Justice) Approach

28. Responsiblilty/Continuiys Improvement
Values - Basic Underlying Assumptions
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
VA commits to omproving his/her knoweldge - skills and ability to make judgements

29. Project Evaluation and Review Technique PERT
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Determination is based on there not being consensus that change needs to happen
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

30. Operational Plan

31. Four types of Organizational Cultures
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff

32. Trustworthiness/Addressing Conflicts of Interest
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Will refer specifically to distinguish them from implmentation actions themselves

33. Three Levels of Culture Artifacts
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
Values - Basic Underlying Assumptions
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
A set of core beliefs and attitudes that guide actions

34. Trustworthiness/Principled
Will refer specifically to distinguish them from implmentation actions themselves
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA understands and works to promote the core ethical values

35. Responsiblilty/Self-Disclosurer and Self-Restraint
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
VA commits to reflective decision making with the intent of advancing the long-term greater good

36. Responsibility/Doing one's Best
Plan - Pattern - Position - Perspective - Ploy
VA accepts responsibility to pursue excellance even when resources are limited
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods

37. Respect/Human Dignity
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA commits to reflective decision making with the intent of advancing the long-term greater good
The theories-in-use or worldviews that explain and make sense of what happens in the organization

38. Social Change Volunteer Program
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA accepts responsiblilty to be reliable - careful - prepared and well informed

39. Serendipitous Volunteer Program
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Individual empowerment reigns - Structure is at a minimum
VA accepts responsibility to pursue excellance even when resources are limited

40. Code of Ethics
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Formal rules that govern behavior of a group
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

41. The Utilitarian Approach

42. Trustworthiness/Truthfullness
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA accepts responsibility to pursue excellance even when resources are limited
VA understands and works to promote the core ethical values

43. Task Oriented Performace Management
Determination is based on there not being consensus that change needs to happen
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

44. The Rights Approach
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

45. Market Culture
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff

46. Ehical Dilemmas
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Conflicts of interst between two or more ehical intersts
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

47. Project Plan
Workplace is very formal and structured (Traditional Volunteer Program)
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
VA is commited to fairness and forthrghtness

48. Trustworthiness/Sincerity & Non Deception
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

49. Outputs
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

50. Strategic Plan
VA accepts responsbility to involve people in decisions that directly affect them
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably