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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Volunteer Administrators should maintain a program that is...
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

2. Outcomes
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Determination is based on there not being consensus that change needs to happen

3. Citizenship & Philanthropy/Philosophy of Volunteerism
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs

4. Respect/Neutrality
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o

5. Justice & Fairness/Procedural Fairness
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably

6. Project Plan
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
VA accepts responsibility to pursue excellance even when resources are limited
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

7. Responsibility/Doing one's Best
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA accepts responsibility to pursue excellance even when resources are limited
Values - Basic Underlying Assumptions
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service

8. Trustworthiness/Reasonablilty of Copmmitments
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced

9. Adhocracy Culture
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

10. Code of Ethics
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Formal rules that govern behavior of a group
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration

11. Entrepreneurial Program
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Individual empowerment reigns - Structure is at a minimum
Determination is based on there not being consensus that change needs to happen
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o

12. Market Culture
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Plan - Pattern - Position - Perspective - Ploy
A set of core beliefs and attitudes that guide actions
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances

13. Trustworthiness/Sincerity & Non Deception
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Plan - Pattern - Position - Perspective - Ploy

14. The Utilitarian Approach

15. Activities

16. Strategic Plan
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

17. The Common Good Approach

18. Serendipitous Volunteer Program
Workplace is very formal and structured (Traditional Volunteer Program)
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
A set of core beliefs and attitudes that guide actions
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced

19. Community Assessment
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms

20. Hierarchy Culture
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA understands and works to promote the core ethical values
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Workplace is very formal and structured (Traditional Volunteer Program)

21. Three Levels of Culture Artifacts
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Values - Basic Underlying Assumptions
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need

22. Responsiblilty/Perserverance
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
VA understands and works to promote the core ethical values
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
VA will seek to overcome obstacles to excellance

23. Responsbility/Diligence
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

24. Trustworthiness/Truthfullness
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
A set of core beliefs and attitudes that guide actions
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

25. Organizational Plan
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA accepts responsbility to involve people in decisions that directly affect them
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff

26. Trustworthiness/Principled
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA understands and works to promote the core ethical values
Individual empowerment reigns - Structure is at a minimum
Formal rules that govern behavior of a group

27. Responsiblilty/Continuiys Improvement
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service

28. The Virtue Approach
A subset of a larger organization plan though often used incorrectly to mean operational plan
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need

29. Traditional Volunteer Program
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA will seek to overcome obstacles to excellance
The theories-in-use or worldviews that explain and make sense of what happens in the organization

30. 9 Components of a Business Plan
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA will base his/her actions on core ethical values and will not comprimise those values for convienence

31. Trustworthiness/Candor
VA is commited to fairness and forthrghtness
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

32. Trustworthiness/Moral Courage
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

33. Respect/Privacy
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA is commited to fairness and forthrghtness
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Workplace is very formal and structured (Traditional Volunteer Program)

34. What is a 'Duty'?
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others

35. Contest Strategy
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced

36. The Rights Approach
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA accepts responsiblilty to be reliable - careful - prepared and well informed

37. Values
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
VA will seek to overcome obstacles to excellance
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms

38. Respect/Human Dignity
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process

39. Strategic Performance Management

40. Program Plan
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Will refer specifically to distinguish them from implmentation actions themselves
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms

41. Task and Development-Oriented Perfromance Management
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

42. Campaign Strategy
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Determination is based on there not being consensus that change needs to happen
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA understands and works to promote the core ethical values

43. Responsbility/Staff Relationships
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Will refer specifically to distinguish them from implmentation actions themselves

44. Ehtics
Will refer specifically to distinguish them from implmentation actions themselves
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

45. Components of a Well Run Volunteer Program
VA accepts responsibility to pursue excellance even when resources are limited
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Conflicts of interst between two or more ehical intersts

46. Social Change Volunteer Program
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

47. Clan Culture
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA accepts responsbility to involve people in decisions that directly affect them
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus

48. Direct costs
Determination is based on there not being consensus that change needs to happen
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
A set of core beliefs and attitudes that guide actions

49. Justice & Fairness/Equality
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Workplace is very formal and structured (Traditional Volunteer Program)

50. Task Oriented Performace Management
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer