Certified Volunteer Administrator

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 360 Degree Feedback
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet


2. Respect/Human Dignity
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved


3. Trustworthiness/Moral Courage
Workplace is very formal and structured (Traditional Volunteer Program)
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms


4. Outcomes
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen


5. 9 Components of a Business Plan
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes


6. Trustworthiness/Candor
VA is commited to fairness and forthrghtness
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy


7. The Virtue Approach
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential


8. Contest Strategy
VA commits to reflective decision making with the intent of advancing the long-term greater good
Conflicts of interst between two or more ehical intersts
Values - Basic Underlying Assumptions
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need


9. Artifacts
VA commits to omproving his/her knoweldge - skills and ability to make judgements
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA commits to reflective decision making with the intent of advancing the long-term greater good


10. What is a 'Duty'?
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others


11. Project Evaluation and Review Technique PERT
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA will seek to overcome obstacles to excellance
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action


12. Project Plan
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Individual empowerment reigns - Structure is at a minimum
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA will base his/her actions on core ethical values and will not comprimise those values for convienence


13. Respect/Self-Determination
VA accepts responsbility to involve people in decisions that directly affect them
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
VA will seek to overcome obstacles to excellance
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced


14. The Rights Approach
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Plan - Pattern - Position - Perspective - Ploy
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra


15. Organizational Plan
Determination is based on there not being consensus that change needs to happen
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
A subset of a larger organization plan though often used incorrectly to mean operational plan


16. Responsiblilty/Continuiys Improvement
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms


17. Caring/Compasion & Generosity

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18. Entrepreneurial Program
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Individual empowerment reigns - Structure is at a minimum
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o


19. Strategic Performance Management

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20. Six Characterisics of an Ethical Dilemma

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21. Strategic Plan
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large


22. Program Plan
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA accepts responsibility to pursue excellance even when resources are limited
Will refer specifically to distinguish them from implmentation actions themselves
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy


23. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy


24. The Common Good Approach

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25. Task Oriented Performace Management
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity


26. Responsibility/Doing one's Best
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA accepts responsibility to pursue excellance even when resources are limited
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced


27. Justice & Fairness/Equality
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service


28. Campaign Strategy
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
Determination is based on there not being consensus that change needs to happen


29. Code of Ethics
VA accepts responsbility to involve people in decisions that directly affect them
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Formal rules that govern behavior of a group
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)


30. Community Assessment
A subset of a larger organization plan though often used incorrectly to mean operational plan
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.


31. Responsbility/Staff Relationships
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Plan - Pattern - Position - Perspective - Ploy
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.


32. Trustworthiness/Truthfullness
Values - Basic Underlying Assumptions
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances


33. Task and Development-Oriented Perfromance Management
A set of core beliefs and attitudes that guide actions
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity


34. Social Change Volunteer Program
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential


35. The Utilitarian Approach

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36. Solving Ethical Delemmas
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Individual empowerment reigns - Structure is at a minimum
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
The theories-in-use or worldviews that explain and make sense of what happens in the organization


37. Adhocracy Culture
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA accepts responsbility to involve people in decisions that directly affect them
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration


38. Respect/Privacy
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Plan - Pattern - Position - Perspective - Ploy


39. Imputs
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
Individual empowerment reigns - Structure is at a minimum
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Determination is based on there not being consensus that change needs to happen


40. Justice & Fairness/Procedural Fairness
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Will refer specifically to distinguish them from implmentation actions themselves
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended


41. Ehical Dilemmas
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Conflicts of interst between two or more ehical intersts
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer


42. Trustworthiness/Limitations to Loyalty
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA commits to reflective decision making with the intent of advancing the long-term greater good
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented


43. Respect/Neutrality
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements


44. Serendipitous Volunteer Program
Values - Basic Underlying Assumptions
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
VA accepts responsiblilty to be reliable - careful - prepared and well informed


45. Responsiblity/Professioanl Responsibility
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen


46. Traditional Volunteer Program
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Workplace is very formal and structured (Traditional Volunteer Program)
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves


47. The Fairness (or Justice) Approach

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48. Responsiblilty/Self-Disclosurer and Self-Restraint
VA commits to reflective decision making with the intent of advancing the long-term greater good
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves


49. Responsbility/Diligence
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict


50. Four types of Organizational Cultures
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture