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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Entrepreneurial Program
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Individual empowerment reigns - Structure is at a minimum
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

2. Citizenship & Philanthropy/Social Responsbility
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Will refer specifically to distinguish them from implmentation actions themselves
A subset of a larger organization plan though often used incorrectly to mean operational plan

3. 360 Degree Feedback
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Individual empowerment reigns - Structure is at a minimum
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet

4. Justice & Fairness/Equality
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
VA accepts responsibility to pursue excellance even when resources are limited
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

5. 9 Components of a Business Plan
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra

6. Responsbility/Staff Relationships
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
A set of core beliefs and attitudes that guide actions
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity

7. Strategic Plan
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Individual empowerment reigns - Structure is at a minimum
VA commits to reflective decision making with the intent of advancing the long-term greater good

8. Imputs
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service

9. Code of Ethics
VA commits to omproving his/her knoweldge - skills and ability to make judgements
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Formal rules that govern behavior of a group

10. Outcomes
A set of core beliefs and attitudes that guide actions
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved

11. Basic Underlying Assumptions
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
The theories-in-use or worldviews that explain and make sense of what happens in the organization

12. Direct costs
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra

13. Trustworthiness/Sincerity & Non Deception
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet

14. Responsibility/Doing one's Best
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA accepts responsibility to pursue excellance even when resources are limited

15. The Utilitarian Approach

16. Social Change Volunteer Program
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Formal rules that govern behavior of a group
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

17. Outputs
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
VA commits to omproving his/her knoweldge - skills and ability to make judgements
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)

18. Ehical Dilemmas
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Conflicts of interst between two or more ehical intersts
Individual empowerment reigns - Structure is at a minimum

19. Organizational Plan
A subset of a larger organization plan though often used incorrectly to mean operational plan
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Individual empowerment reigns - Structure is at a minimum
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms

20. Trustworthiness/Truthfullness
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Will refer specifically to distinguish them from implmentation actions themselves
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA understands and works to promote the core ethical values

21. Respect/Human Dignity
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service

22. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
A subset of a larger organization plan though often used incorrectly to mean operational plan
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.

23. Responsiblilty/Perserverance
VA will seek to overcome obstacles to excellance
VA commits to reflective decision making with the intent of advancing the long-term greater good
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action

24. Three Levels of Culture Artifacts
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Values - Basic Underlying Assumptions
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods

25. The Common Good Approach

26. Values
A set of core beliefs and attitudes that guide actions
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus

27. Strategic Performance Management

28. Components of a Well Run Volunteer Program
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
Individual empowerment reigns - Structure is at a minimum
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

29. Citizenship & Philanthropy/Philosophy of Volunteerism
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Formal rules that govern behavior of a group

30. Six Pillars of Core Ethics
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented

31. Traditional Volunteer Program
VA will seek to overcome obstacles to excellance
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

32. The Virtue Approach
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity

33. The Rights Approach
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Individual empowerment reigns - Structure is at a minimum
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

34. Trustworthiness/Principled
VA understands and works to promote the core ethical values
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

35. Program Plan
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
Will refer specifically to distinguish them from implmentation actions themselves
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms

36. Responsbility/Diligence
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

37. Serendipitous Volunteer Program
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA understands and works to promote the core ethical values
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process

38. What is a 'Duty'?
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others

39. What is a 'Right'?
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances

40. Trustworthiness/Reasonablilty of Copmmitments
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests

41. Project Plan
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

42. Task and Development-Oriented Perfromance Management
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs

43. Respect/Privacy
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA commits to reflective decision making with the intent of advancing the long-term greater good

44. Artifacts
VA is commited to fairness and forthrghtness
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o

45. 5 P's for Strategy
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
VA is commited to fairness and forthrghtness
Plan - Pattern - Position - Perspective - Ploy

46. Community Assessment
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

47. Adhocracy Culture
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration

48. Four types of Organizational Cultures
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus

49. Campaign Strategy
Workplace is very formal and structured (Traditional Volunteer Program)
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Determination is based on there not being consensus that change needs to happen
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action

50. What is ethics is NOT
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture