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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Six Pillars of Core Ethics
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

2. The Rights Approach
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Individual empowerment reigns - Structure is at a minimum
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

3. Respect/Neutrality
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA accepts responsbility to involve people in decisions that directly affect them
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

4. Trustworthiness/Principled
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA understands and works to promote the core ethical values
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA commits to reflective decision making with the intent of advancing the long-term greater good

5. Trustworthiness/Candor
Will refer specifically to distinguish them from implmentation actions themselves
VA is commited to fairness and forthrghtness
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o

6. Three Levels of Culture Artifacts
Individual empowerment reigns - Structure is at a minimum
Values - Basic Underlying Assumptions
VA understands and works to promote the core ethical values
Determination is based on there not being consensus that change needs to happen

7. Values
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods

8. Values
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
A set of core beliefs and attitudes that guide actions
Determination is based on there not being consensus that change needs to happen

9. Colaborative Strategy
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
A subset of a larger organization plan though often used incorrectly to mean operational plan

10. Trustworthiness/Addressing Conflicts of Interest
A set of core beliefs and attitudes that guide actions
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA will base his/her actions on core ethical values and will not comprimise those values for convienence

11. Solving Ethical Delemmas
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA accepts responsibility to pursue excellance even when resources are limited
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA accepts responsiblilty to be reliable - careful - prepared and well informed

12. Entrepreneurial Program
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Individual empowerment reigns - Structure is at a minimum
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

13. The Common Good Approach

14. What is a 'Duty'?
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended

15. Community Assessment
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs

16. Four types of Organizational Cultures
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA is commited to fairness and forthrghtness
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

17. Social Change Volunteer Program
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra

18. Project Plan
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project

19. Contest Strategy
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Workplace is very formal and structured (Traditional Volunteer Program)

20. Caring/Compasion & Generosity

21. Responsbility/Staff Relationships
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
A set of core beliefs and attitudes that guide actions
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
VA accepts responsiblilty to be reliable - careful - prepared and well informed

22. Responsbility/Diligence
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA accepts responsbility to involve people in decisions that directly affect them
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

23. Traditional Volunteer Program
Formal rules that govern behavior of a group
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended

24. Respect/Human Dignity
VA accepts responsiblilty to be reliable - careful - prepared and well informed
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between

25. Imputs
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

26. 360 Degree Feedback
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA will seek to overcome obstacles to excellance
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

27. Citizenship & Philanthropy/Social Responsbility
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests

28. Strategic Performance Management

29. 9 Components of a Business Plan
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Individual empowerment reigns - Structure is at a minimum
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

30. Serendipitous Volunteer Program
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Plan - Pattern - Position - Perspective - Ploy
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies

31. Components of a Well Run Volunteer Program
Determination is based on there not being consensus that change needs to happen
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA accepts responsibility to pursue excellance even when resources are limited

32. Trustworthiness/Sincerity & Non Deception
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization

33. Trustworthiness/Reasonablilty of Copmmitments
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA understands and works to promote the core ethical values

34. The Utilitarian Approach

35. Project Evaluation and Review Technique PERT
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus

36. Six Characterisics of an Ethical Dilemma

37. Campaign Strategy
Determination is based on there not being consensus that change needs to happen
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Formal rules that govern behavior of a group

38. Responsiblilty/Perserverance
VA is commited to fairness and forthrghtness
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA will seek to overcome obstacles to excellance
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

39. Justice & Fairness/Equality
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably

40. Organizational Plan
Will refer specifically to distinguish them from implmentation actions themselves
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
A subset of a larger organization plan though often used incorrectly to mean operational plan
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

41. Outputs
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA understands and works to promote the core ethical values
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced

42. Clan Culture
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
VA is commited to fairness and forthrghtness
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity

43. What is ethics is NOT
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Formal rules that govern behavior of a group
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity

44. Ehtics
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Workplace is very formal and structured (Traditional Volunteer Program)
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need

45. What is a 'Right'?
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

46. Respect/Self-Determination
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
VA accepts responsbility to involve people in decisions that directly affect them
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

47. The Fairness (or Justice) Approach

48. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Formal rules that govern behavior of a group
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between

49. Justice & Fairness/Impartiality
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Individual empowerment reigns - Structure is at a minimum
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

50. Responsiblity/Professioanl Responsibility
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet