Test your basic knowledge |

Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Responsiblilty/Self-Disclosurer and Self-Restraint
VA commits to reflective decision making with the intent of advancing the long-term greater good
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

2. Responsbility/Diligence
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Formal rules that govern behavior of a group
VA understands and works to promote the core ethical values
VA accepts responsiblilty to be reliable - careful - prepared and well informed

3. Trustworthiness/Candor
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA is commited to fairness and forthrghtness

4. 360 Degree Feedback
VA will seek to overcome obstacles to excellance
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
Conflicts of interst between two or more ehical intersts
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

5. Trustworthiness/Moral Courage
Plan - Pattern - Position - Perspective - Ploy
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

6. Solving Ethical Delemmas
A subset of a larger organization plan though often used incorrectly to mean operational plan
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

7. Code of Ethics
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
Formal rules that govern behavior of a group
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity

8. Market Culture
VA accepts responsbility to involve people in decisions that directly affect them
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented

9. Respect/Neutrality
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

10. Caring/Compasion & Generosity

11. Artifacts
Workplace is very formal and structured (Traditional Volunteer Program)
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization

12. Trustworthiness/Addressing Conflicts of Interest
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

13. Social Change Volunteer Program
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

14. The Rights Approach
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

15. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

16. Six Characterisics of an Ethical Dilemma

17. Operational Plan

18. What is ethics is NOT
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA accepts responsbility to involve people in decisions that directly affect them
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Determination is based on there not being consensus that change needs to happen

19. Responsiblity/Professioanl Responsibility
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Will refer specifically to distinguish them from implmentation actions themselves

20. The Common Good Approach

21. Adhocracy Culture
A set of core beliefs and attitudes that guide actions
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA is commited to fairness and forthrghtness

22. Activities

23. Task Oriented Performace Management
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service

24. Justice & Fairness/Equality
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Workplace is very formal and structured (Traditional Volunteer Program)
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably

25. The Utilitarian Approach

26. Task and Development-Oriented Perfromance Management
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration

27. Trustworthiness/Limitations to Loyalty
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests

28. Outputs
VA accepts responsibility to pursue excellance even when resources are limited
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

29. Responsibility/Doing one's Best
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
VA accepts responsibility to pursue excellance even when resources are limited

30. Strategic Plan
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

31. Direct costs
VA accepts responsbility to involve people in decisions that directly affect them
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc

32. Three Levels of Culture Artifacts
A set of core beliefs and attitudes that guide actions
Conflicts of interst between two or more ehical intersts
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Values - Basic Underlying Assumptions

33. Citizenship & Philanthropy/Philosophy of Volunteerism
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties

34. Trustworthiness/Truthfullness
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration

35. Justice & Fairness/Procedural Fairness
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA accepts responsiblilty to be reliable - careful - prepared and well informed
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

36. Six Pillars of Core Ethics
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA understands and works to promote the core ethical values
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

37. Campaign Strategy
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Determination is based on there not being consensus that change needs to happen
A subset of a larger organization plan though often used incorrectly to mean operational plan
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

38. Respect/Human Dignity
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA accepts responsbility to involve people in decisions that directly affect them
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved

39. Colaborative Strategy
Plan - Pattern - Position - Perspective - Ploy
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others

40. Organizational Plan
VA accepts responsiblilty to be reliable - careful - prepared and well informed
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
A subset of a larger organization plan though often used incorrectly to mean operational plan
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies

41. Values
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

42. Serendipitous Volunteer Program
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Workplace is very formal and structured (Traditional Volunteer Program)

43. What is a 'Right'?
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
VA understands and works to promote the core ethical values

44. Clan Culture
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

45. Community Assessment
VA will seek to overcome obstacles to excellance
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

46. Project Plan
Formal rules that govern behavior of a group
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

47. Program Plan
VA commits to reflective decision making with the intent of advancing the long-term greater good
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Will refer specifically to distinguish them from implmentation actions themselves
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict

48. 5 P's for Strategy
VA understands and works to promote the core ethical values
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Plan - Pattern - Position - Perspective - Ploy
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project

49. Citizenship & Philanthropy/Social Responsbility
Conflicts of interst between two or more ehical intersts
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

50. Components of a Well Run Volunteer Program
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors