Test your basic knowledge |

Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Trustworthiness/Sincerity & Non Deception
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Workplace is very formal and structured (Traditional Volunteer Program)

2. Justice & Fairness/Equality
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA will seek to overcome obstacles to excellance
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably

3. The Rights Approach
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA accepts responsibility to pursue excellance even when resources are limited
VA will base his/her actions on core ethical values and will not comprimise those values for convienence

4. Project Plan
Determination is based on there not being consensus that change needs to happen
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others

5. Values
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

6. Responsiblilty/Perserverance
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA will seek to overcome obstacles to excellance
VA will base his/her actions on core ethical values and will not comprimise those values for convienence

7. Citizenship & Philanthropy/Social Responsbility
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA accepts responsiblilty to be reliable - careful - prepared and well informed

8. Respect/Self-Determination
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA accepts responsbility to involve people in decisions that directly affect them

9. Community Assessment
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA commits to reflective decision making with the intent of advancing the long-term greater good
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

10. Four types of Organizational Cultures
VA will seek to overcome obstacles to excellance
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between

11. The Common Good Approach

12. Respect/Neutrality
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

13. Responsiblilty/Self-Disclosurer and Self-Restraint
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Formal rules that govern behavior of a group
VA commits to reflective decision making with the intent of advancing the long-term greater good

14. Outcomes
VA accepts responsbility to involve people in decisions that directly affect them
Plan - Pattern - Position - Perspective - Ploy
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service

15. Code of Ethics
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Formal rules that govern behavior of a group
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet

16. Traditional Volunteer Program
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Conflicts of interst between two or more ehical intersts
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

17. Adhocracy Culture
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration

18. Activities

19. The Fairness (or Justice) Approach

20. Organizational Plan
Values - Basic Underlying Assumptions
The theories-in-use or worldviews that explain and make sense of what happens in the organization
A subset of a larger organization plan though often used incorrectly to mean operational plan
Plan - Pattern - Position - Perspective - Ploy

21. Operational Plan

22. Caring/Compasion & Generosity

23. Responsibility/Doing one's Best
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA accepts responsibility to pursue excellance even when resources are limited
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.

24. Trustworthiness/Limitations to Loyalty
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved

25. Ehtics
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

26. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra

27. Social Change Volunteer Program
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

28. What is a 'Duty'?
Values - Basic Underlying Assumptions
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties

29. Trustworthiness/Principled
VA understands and works to promote the core ethical values
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

30. 9 Components of a Business Plan
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

31. What is a 'Right'?
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Will refer specifically to distinguish them from implmentation actions themselves
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

32. Program Plan
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Will refer specifically to distinguish them from implmentation actions themselves
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests

33. Volunteer Administrators should maintain a program that is...
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

34. Citizenship & Philanthropy/Philosophy of Volunteerism
Individual empowerment reigns - Structure is at a minimum
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA accepts responsiblilty to be reliable - careful - prepared and well informed

35. Respect/Human Dignity
Workplace is very formal and structured (Traditional Volunteer Program)
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved

36. Responsbility/Diligence
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Will refer specifically to distinguish them from implmentation actions themselves
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

37. Project Evaluation and Review Technique PERT
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
VA is commited to fairness and forthrghtness
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen

38. Responsbility/Staff Relationships
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
Values - Basic Underlying Assumptions

39. Responsiblilty/Continuiys Improvement
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

40. Artifacts
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Individual empowerment reigns - Structure is at a minimum
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others

41. Strategic Plan
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)

42. Solving Ethical Delemmas
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Formal rules that govern behavior of a group
VA commits to omproving his/her knoweldge - skills and ability to make judgements

43. Campaign Strategy
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Conflicts of interst between two or more ehical intersts
Determination is based on there not being consensus that change needs to happen

44. Trustworthiness/Addressing Conflicts of Interest
VA will seek to overcome obstacles to excellance
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict

45. What is ethics is NOT
Will refer specifically to distinguish them from implmentation actions themselves
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

46. Trustworthiness/Candor
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA is commited to fairness and forthrghtness
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

47. Contest Strategy
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback

48. Six Pillars of Core Ethics
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action

49. Six Characterisics of an Ethical Dilemma

50. Task and Development-Oriented Perfromance Management
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Plan - Pattern - Position - Perspective - Ploy