Certified Volunteer Administrator

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Hierarchy Culture
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Workplace is very formal and structured (Traditional Volunteer Program)
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi


2. What is a 'Duty'?
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
A subset of a larger organization plan though often used incorrectly to mean operational plan
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others


3. Strategic Performance Management

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4. Citizenship & Philanthropy/Philosophy of Volunteerism
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors


5. The Utilitarian Approach

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6. Responsbility/Staff Relationships
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff


7. Respect/Self-Determination
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
VA accepts responsbility to involve people in decisions that directly affect them
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors


8. Three Levels of Culture Artifacts
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
Values - Basic Underlying Assumptions
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness


9. Four types of Organizational Cultures
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s


10. Six Pillars of Core Ethics
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Workplace is very formal and structured (Traditional Volunteer Program)
Determination is based on there not being consensus that change needs to happen
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness


11. Community Assessment
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project


12. 9 Components of a Business Plan
VA will seek to overcome obstacles to excellance
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi


13. The Rights Approach
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA accepts responsbility to involve people in decisions that directly affect them
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour


14. Campaign Strategy
Workplace is very formal and structured (Traditional Volunteer Program)
Determination is based on there not being consensus that change needs to happen
A subset of a larger organization plan though often used incorrectly to mean operational plan
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances


15. Clan Culture
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project


16. Six Characterisics of an Ethical Dilemma

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17. Adhocracy Culture
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Workplace is very formal and structured (Traditional Volunteer Program)
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness


18. Outputs
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)


19. Caring/Compasion & Generosity

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20. Activities

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21. Strategic Plan
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback


22. Project Plan
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
A set of core beliefs and attitudes that guide actions


23. Citizenship & Philanthropy/Social Responsbility
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests


24. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction


25. Imputs
Workplace is very formal and structured (Traditional Volunteer Program)
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Plan - Pattern - Position - Perspective - Ploy


26. Organizational Plan
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Plan - Pattern - Position - Perspective - Ploy
A subset of a larger organization plan though often used incorrectly to mean operational plan
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback


27. Serendipitous Volunteer Program
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Formal rules that govern behavior of a group
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy


28. Outcomes
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Individual empowerment reigns - Structure is at a minimum
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes


29. Colaborative Strategy
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Determination is based on there not being consensus that change needs to happen


30. Entrepreneurial Program
Individual empowerment reigns - Structure is at a minimum
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes


31. Operational Plan

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32. Artifacts
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
Plan - Pattern - Position - Perspective - Ploy
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o


33. Volunteer Administrators should maintain a program that is...
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Individual empowerment reigns - Structure is at a minimum
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between


34. Program Plan
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Will refer specifically to distinguish them from implmentation actions themselves


35. Solving Ethical Delemmas
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
VA will seek to overcome obstacles to excellance
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action


36. The Fairness (or Justice) Approach

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37. Components of a Well Run Volunteer Program
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback


38. Task and Development-Oriented Perfromance Management
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness


39. Responsiblilty/Self-Disclosurer and Self-Restraint
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Conflicts of interst between two or more ehical intersts
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves


40. Responsibility/Doing one's Best
VA understands and works to promote the core ethical values
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA accepts responsibility to pursue excellance even when resources are limited
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project


41. Trustworthiness/Reasonablilty of Copmmitments
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA accepts responsibility to pursue excellance even when resources are limited
Individual empowerment reigns - Structure is at a minimum
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests


42. Basic Underlying Assumptions
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Formal rules that govern behavior of a group
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o


43. Traditional Volunteer Program
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented


44. Project Evaluation and Review Technique PERT
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA accepts responsbility to involve people in decisions that directly affect them
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project


45. Ehical Dilemmas
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Conflicts of interst between two or more ehical intersts


46. Responsbility/Diligence
Formal rules that govern behavior of a group
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA accepts responsiblilty to be reliable - careful - prepared and well informed


47. Contest Strategy
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc


48. Code of Ethics
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Formal rules that govern behavior of a group
The theories-in-use or worldviews that explain and make sense of what happens in the organization


49. Respect/Neutrality
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Determination is based on there not being consensus that change needs to happen
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended


50. Responsiblilty/Perserverance
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA will seek to overcome obstacles to excellance
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness