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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Components of a Well Run Volunteer Program
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o

2. Responsibility/Doing one's Best
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
VA accepts responsibility to pursue excellance even when resources are limited
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

3. Code of Ethics
Formal rules that govern behavior of a group
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Determination is based on there not being consensus that change needs to happen
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc

4. Task Oriented Performace Management
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

5. Trustworthiness/Addressing Conflicts of Interest
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict

6. Outputs
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)

7. Strategic Plan
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet

8. The Common Good Approach

9. Six Characterisics of an Ethical Dilemma

10. Citizenship & Philanthropy/Philosophy of Volunteerism
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

11. What is a 'Right'?
VA will seek to overcome obstacles to excellance
Conflicts of interst between two or more ehical intersts
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended

12. 5 P's for Strategy
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA accepts responsbility to involve people in decisions that directly affect them
Plan - Pattern - Position - Perspective - Ploy

13. Hierarchy Culture
Workplace is very formal and structured (Traditional Volunteer Program)
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA accepts responsbility to involve people in decisions that directly affect them
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service

14. Operational Plan

15. Solving Ethical Delemmas
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA accepts responsiblilty to be reliable - careful - prepared and well informed
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet

16. 360 Degree Feedback
Formal rules that govern behavior of a group
Workplace is very formal and structured (Traditional Volunteer Program)
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet

17. Justice & Fairness/Impartiality
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Conflicts of interst between two or more ehical intersts
VA understands and works to promote the core ethical values

18. Ehtics
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA accepts responsibility to pursue excellance even when resources are limited
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

19. Colaborative Strategy
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action

20. Volunteer Administrators should maintain a program that is...
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

21. Organizational Plan
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA commits to omproving his/her knoweldge - skills and ability to make judgements
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests

22. Serendipitous Volunteer Program
VA accepts responsiblilty to be reliable - careful - prepared and well informed
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

23. Trustworthiness/Principled
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA understands and works to promote the core ethical values

24. Community Assessment
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA commits to reflective decision making with the intent of advancing the long-term greater good
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

25. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
A set of core beliefs and attitudes that guide actions

26. Trustworthiness/Truthfullness
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
A subset of a larger organization plan though often used incorrectly to mean operational plan

27. Adhocracy Culture
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced

28. Trustworthiness/Sincerity & Non Deception
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Plan - Pattern - Position - Perspective - Ploy

29. Responsiblilty/Continuiys Improvement
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA commits to omproving his/her knoweldge - skills and ability to make judgements

30. Trustworthiness/Moral Courage
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

31. The Fairness (or Justice) Approach

32. Outcomes
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies

33. Responsiblity/Professioanl Responsibility
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA commits to reflective decision making with the intent of advancing the long-term greater good
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

34. Imputs
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet

35. Responsbility/Diligence
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA commits to reflective decision making with the intent of advancing the long-term greater good

36. Three Levels of Culture Artifacts
Values - Basic Underlying Assumptions
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

37. Trustworthiness/Candor
A set of core beliefs and attitudes that guide actions
VA is commited to fairness and forthrghtness
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

38. Program Plan
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Will refer specifically to distinguish them from implmentation actions themselves

39. 9 Components of a Business Plan
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Individual empowerment reigns - Structure is at a minimum
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Values - Basic Underlying Assumptions

40. What is ethics is NOT
VA accepts responsbility to involve people in decisions that directly affect them
VA understands and works to promote the core ethical values
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

41. Direct costs
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

42. Project Evaluation and Review Technique PERT
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests

43. Task and Development-Oriented Perfromance Management
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

44. The Utilitarian Approach

45. Citizenship & Philanthropy/Social Responsbility
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA accepts responsiblilty to be reliable - careful - prepared and well informed
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus

46. Market Culture
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

47. Justice & Fairness/Procedural Fairness
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

48. Campaign Strategy
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Determination is based on there not being consensus that change needs to happen

49. Activities

50. Six Pillars of Core Ethics
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff