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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Three Levels of Culture Artifacts
Values - Basic Underlying Assumptions
Conflicts of interst between two or more ehical intersts
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
The theories-in-use or worldviews that explain and make sense of what happens in the organization

2. Task and Development-Oriented Perfromance Management
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Conflicts of interst between two or more ehical intersts
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

3. Responsbility/Diligence
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA understands and works to promote the core ethical values
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

4. Traditional Volunteer Program
VA accepts responsbility to involve people in decisions that directly affect them
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Individual empowerment reigns - Structure is at a minimum

5. Organizational Plan
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
A subset of a larger organization plan though often used incorrectly to mean operational plan
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

6. Respect/Human Dignity
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved

7. Artifacts
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved

8. Entrepreneurial Program
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA commits to reflective decision making with the intent of advancing the long-term greater good
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Individual empowerment reigns - Structure is at a minimum

9. Clan Culture
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA commits to omproving his/her knoweldge - skills and ability to make judgements

10. 5 P's for Strategy
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Plan - Pattern - Position - Perspective - Ploy
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra

11. Strategic Plan
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
A set of core beliefs and attitudes that guide actions

12. Respect/Neutrality
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service

13. Contest Strategy
VA accepts responsbility to involve people in decisions that directly affect them
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need

14. Responsibility/Doing one's Best
VA accepts responsibility to pursue excellance even when resources are limited
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Plan - Pattern - Position - Perspective - Ploy
Workplace is very formal and structured (Traditional Volunteer Program)

15. Values
The theories-in-use or worldviews that explain and make sense of what happens in the organization
A set of core beliefs and attitudes that guide actions
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

16. Activities

17. Colaborative Strategy
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o

18. Strategic Performance Management

19. Trustworthiness/Limitations to Loyalty
Will refer specifically to distinguish them from implmentation actions themselves
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
VA will base his/her actions on core ethical values and will not comprimise those values for convienence

20. Project Evaluation and Review Technique PERT
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

21. Trustworthiness/Sincerity & Non Deception
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests

22. Trustworthiness/Candor
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Formal rules that govern behavior of a group
VA is commited to fairness and forthrghtness
Determination is based on there not being consensus that change needs to happen

23. Community Assessment
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.

24. Caring/Compasion & Generosity

25. Values
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms

26. Basic Underlying Assumptions
The theories-in-use or worldviews that explain and make sense of what happens in the organization
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

27. Justice & Fairness/Impartiality
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

28. Six Characterisics of an Ethical Dilemma

29. Citizenship & Philanthropy/Social Responsbility
Will refer specifically to distinguish them from implmentation actions themselves
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Individual empowerment reigns - Structure is at a minimum
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

30. The Virtue Approach
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
Individual empowerment reigns - Structure is at a minimum

31. Hierarchy Culture
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Workplace is very formal and structured (Traditional Volunteer Program)
Individual empowerment reigns - Structure is at a minimum
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs

32. Trustworthiness/Addressing Conflicts of Interest
VA accepts responsbility to involve people in decisions that directly affect them
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between

33. Responsiblilty/Continuiys Improvement
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

34. Trustworthiness/Principled
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA accepts responsbility to involve people in decisions that directly affect them
VA understands and works to promote the core ethical values
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

35. Outputs
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA will seek to overcome obstacles to excellance
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

36. Program Plan
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
Will refer specifically to distinguish them from implmentation actions themselves
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
A set of core beliefs and attitudes that guide actions

37. Ehical Dilemmas
Conflicts of interst between two or more ehical intersts
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

38. What is a 'Right'?
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

39. Six Pillars of Core Ethics
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Determination is based on there not being consensus that change needs to happen

40. Social Change Volunteer Program
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Workplace is very formal and structured (Traditional Volunteer Program)
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

41. Components of a Well Run Volunteer Program
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen

42. What is ethics is NOT
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

43. Task Oriented Performace Management
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

44. Operational Plan

45. Responsiblity/Professioanl Responsibility
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties

46. Project Plan
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

47. Justice & Fairness/Procedural Fairness
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
VA accepts responsibility to pursue excellance even when resources are limited
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Will refer specifically to distinguish them from implmentation actions themselves

48. The Rights Approach
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Will refer specifically to distinguish them from implmentation actions themselves
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

49. Trustworthiness/Moral Courage
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

50. Four types of Organizational Cultures
Values - Basic Underlying Assumptions
VA accepts responsbility to involve people in decisions that directly affect them
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Conflicts of interst between two or more ehical intersts