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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Trustworthiness/Truthfullness
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen

2. What is ethics is NOT
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

3. 5 P's for Strategy
Plan - Pattern - Position - Perspective - Ploy
VA accepts responsbility to involve people in decisions that directly affect them
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

4. Colaborative Strategy
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

5. Market Culture
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
Conflicts of interst between two or more ehical intersts

6. 9 Components of a Business Plan
VA accepts responsbility to involve people in decisions that directly affect them
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

7. Six Characterisics of an Ethical Dilemma

8. Campaign Strategy
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Determination is based on there not being consensus that change needs to happen

9. 360 Degree Feedback
Determination is based on there not being consensus that change needs to happen
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
VA accepts responsbility to involve people in decisions that directly affect them

10. Trustworthiness/Principled
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA understands and works to promote the core ethical values

11. Social Change Volunteer Program
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
Conflicts of interst between two or more ehical intersts
Individual empowerment reigns - Structure is at a minimum

12. Organizational Plan
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

13. Imputs
VA accepts responsibility to pursue excellance even when resources are limited
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

14. Responsbility/Diligence
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA accepts responsiblilty to be reliable - careful - prepared and well informed

15. Program Plan
VA is commited to fairness and forthrghtness
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Will refer specifically to distinguish them from implmentation actions themselves

16. Values
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others

17. Community Assessment
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA will seek to overcome obstacles to excellance
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Plan - Pattern - Position - Perspective - Ploy

18. Traditional Volunteer Program
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)

19. Justice & Fairness/Procedural Fairness
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

20. Project Evaluation and Review Technique PERT
Will refer specifically to distinguish them from implmentation actions themselves
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Values - Basic Underlying Assumptions

21. Contest Strategy
VA accepts responsbility to involve people in decisions that directly affect them
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need

22. Components of a Well Run Volunteer Program
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

23. Trustworthiness/Sincerity & Non Deception
Workplace is very formal and structured (Traditional Volunteer Program)
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project

24. Responsbility/Staff Relationships
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

25. Direct costs
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA commits to reflective decision making with the intent of advancing the long-term greater good
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

26. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
A set of core beliefs and attitudes that guide actions
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra

27. Four types of Organizational Cultures
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi

28. Respect/Neutrality
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service

29. Ehical Dilemmas
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Conflicts of interst between two or more ehical intersts
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances

30. What is a 'Right'?
VA is commited to fairness and forthrghtness
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties

31. Responsiblity/Professioanl Responsibility
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

32. Trustworthiness/Candor
VA accepts responsibility to pursue excellance even when resources are limited
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA is commited to fairness and forthrghtness

33. Code of Ethics
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Formal rules that govern behavior of a group

34. Values
A set of core beliefs and attitudes that guide actions
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

35. The Fairness (or Justice) Approach

36. Justice & Fairness/Equality
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably

37. Task and Development-Oriented Perfromance Management
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour

38. Volunteer Administrators should maintain a program that is...
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA understands and works to promote the core ethical values
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

39. The Rights Approach
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Conflicts of interst between two or more ehical intersts

40. Ehtics
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

41. Trustworthiness/Moral Courage
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

42. Strategic Plan
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

43. Basic Underlying Assumptions
Individual empowerment reigns - Structure is at a minimum
A set of core beliefs and attitudes that guide actions
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
The theories-in-use or worldviews that explain and make sense of what happens in the organization

44. Trustworthiness/Reasonablilty of Copmmitments
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o

45. Responsiblilty/Continuiys Improvement
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA will seek to overcome obstacles to excellance
A set of core beliefs and attitudes that guide actions

46. Respect/Self-Determination
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA accepts responsbility to involve people in decisions that directly affect them
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others

47. Responsibility/Doing one's Best
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Conflicts of interst between two or more ehical intersts
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA accepts responsibility to pursue excellance even when resources are limited

48. Citizenship & Philanthropy/Philosophy of Volunteerism
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Conflicts of interst between two or more ehical intersts
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Individual empowerment reigns - Structure is at a minimum

49. The Common Good Approach

50. Entrepreneurial Program
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Individual empowerment reigns - Structure is at a minimum
VA commits to omproving his/her knoweldge - skills and ability to make judgements
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented