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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Citizenship & Philanthropy/Social Responsbility
Values - Basic Underlying Assumptions
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff

2. Serendipitous Volunteer Program
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Formal rules that govern behavior of a group
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process

3. 360 Degree Feedback
Will refer specifically to distinguish them from implmentation actions themselves
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action

4. Basic Underlying Assumptions
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
Plan - Pattern - Position - Perspective - Ploy
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

5. 9 Components of a Business Plan
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

6. Trustworthiness/Reasonablilty of Copmmitments
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA accepts responsibility to pursue excellance even when resources are limited
VA commits to omproving his/her knoweldge - skills and ability to make judgements

7. Ehical Dilemmas
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Conflicts of interst between two or more ehical intersts
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback

8. Task Oriented Performace Management
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Determination is based on there not being consensus that change needs to happen

9. Program Plan
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA understands and works to promote the core ethical values
Will refer specifically to distinguish them from implmentation actions themselves

10. Community Assessment
Will refer specifically to distinguish them from implmentation actions themselves
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.

11. The Rights Approach
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

12. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
Plan - Pattern - Position - Perspective - Ploy
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra

13. Ehtics
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
A set of core beliefs and attitudes that guide actions
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

14. Trustworthiness/Addressing Conflicts of Interest
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

15. Entrepreneurial Program
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Individual empowerment reigns - Structure is at a minimum
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods

16. Responsiblilty/Continuiys Improvement
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA commits to omproving his/her knoweldge - skills and ability to make judgements

17. The Common Good Approach

18. Responsbility/Staff Relationships
VA is commited to fairness and forthrghtness
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need

19. Organizational Plan
A subset of a larger organization plan though often used incorrectly to mean operational plan
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA commits to reflective decision making with the intent of advancing the long-term greater good

20. What is a 'Duty'?
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Plan - Pattern - Position - Perspective - Ploy

21. Respect/Human Dignity
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
A set of core beliefs and attitudes that guide actions
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

22. Responsibility/Doing one's Best
VA accepts responsibility to pursue excellance even when resources are limited
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

23. What is ethics is NOT
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

24. Trustworthiness/Principled
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA accepts responsibility to pursue excellance even when resources are limited
VA understands and works to promote the core ethical values

25. Volunteer Administrators should maintain a program that is...
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
A subset of a larger organization plan though often used incorrectly to mean operational plan

26. Project Evaluation and Review Technique PERT
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Workplace is very formal and structured (Traditional Volunteer Program)
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project

27. Trustworthiness/Limitations to Loyalty
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity

28. Solving Ethical Delemmas
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Workplace is very formal and structured (Traditional Volunteer Program)
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Conflicts of interst between two or more ehical intersts

29. Outputs
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra

30. Task and Development-Oriented Perfromance Management
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
Workplace is very formal and structured (Traditional Volunteer Program)
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA will base his/her actions on core ethical values and will not comprimise those values for convienence

31. Respect/Neutrality
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service

32. What is a 'Right'?
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
VA accepts responsbility to involve people in decisions that directly affect them
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended

33. Responsiblilty/Self-Disclosurer and Self-Restraint
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
VA commits to reflective decision making with the intent of advancing the long-term greater good
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Individual empowerment reigns - Structure is at a minimum

34. Strategic Performance Management

35. Contest Strategy
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

36. Four types of Organizational Cultures
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA accepts responsbility to involve people in decisions that directly affect them
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

37. 5 P's for Strategy
Plan - Pattern - Position - Perspective - Ploy
VA commits to reflective decision making with the intent of advancing the long-term greater good
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

38. Project Plan
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA commits to omproving his/her knoweldge - skills and ability to make judgements

39. Traditional Volunteer Program
Determination is based on there not being consensus that change needs to happen
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Plan - Pattern - Position - Perspective - Ploy
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

40. Respect/Self-Determination
VA understands and works to promote the core ethical values
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA accepts responsbility to involve people in decisions that directly affect them

41. Trustworthiness/Candor
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA is commited to fairness and forthrghtness
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff

42. Artifacts
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA will seek to overcome obstacles to excellance
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved

43. Citizenship & Philanthropy/Philosophy of Volunteerism
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Will refer specifically to distinguish them from implmentation actions themselves
Determination is based on there not being consensus that change needs to happen

44. Caring/Compasion & Generosity

45. Justice & Fairness/Impartiality
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors

46. Values
A set of core beliefs and attitudes that guide actions
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

47. Code of Ethics
Formal rules that govern behavior of a group
VA accepts responsibility to pursue excellance even when resources are limited
VA commits to omproving his/her knoweldge - skills and ability to make judgements
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

48. Three Levels of Culture Artifacts
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
A subset of a larger organization plan though often used incorrectly to mean operational plan
Conflicts of interst between two or more ehical intersts
Values - Basic Underlying Assumptions

49. The Utilitarian Approach

50. Clan Culture
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy