Test your basic knowledge |

Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Respect/Self-Determination
VA accepts responsbility to involve people in decisions that directly affect them
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Formal rules that govern behavior of a group
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

2. Artifacts
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
Values - Basic Underlying Assumptions
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended

3. Responsiblilty/Perserverance
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA accepts responsbility to involve people in decisions that directly affect them
VA will seek to overcome obstacles to excellance
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration

4. What is a 'Duty'?
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA accepts responsibility to pursue excellance even when resources are limited

5. Three Levels of Culture Artifacts
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Values - Basic Underlying Assumptions
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances

6. Social Change Volunteer Program
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

7. Community Assessment
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Individual empowerment reigns - Structure is at a minimum
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

8. Six Characterisics of an Ethical Dilemma

9. The Rights Approach
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

10. Serendipitous Volunteer Program
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced

11. Responsibility/Doing one's Best
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA commits to reflective decision making with the intent of advancing the long-term greater good
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA accepts responsibility to pursue excellance even when resources are limited

12. Respect/Human Dignity
VA understands and works to promote the core ethical values
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Formal rules that govern behavior of a group

13. Outputs
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

14. Justice & Fairness/Procedural Fairness
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
A set of core beliefs and attitudes that guide actions
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

15. Trustworthiness/Moral Courage
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA will base his/her actions on core ethical values and will not comprimise those values for convienence

16. Responsbility/Diligence
VA accepts responsiblilty to be reliable - careful - prepared and well informed
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA commits to omproving his/her knoweldge - skills and ability to make judgements
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

17. Operational Plan

18. Trustworthiness/Candor
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA is commited to fairness and forthrghtness
Determination is based on there not being consensus that change needs to happen

19. Task and Development-Oriented Perfromance Management
VA accepts responsbility to involve people in decisions that directly affect them
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA understands and works to promote the core ethical values
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

20. Responsiblilty/Self-Disclosurer and Self-Restraint
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA commits to reflective decision making with the intent of advancing the long-term greater good

21. Strategic Performance Management

22. Responsiblity/Professioanl Responsibility
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Plan - Pattern - Position - Perspective - Ploy
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms

23. Hierarchy Culture
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Workplace is very formal and structured (Traditional Volunteer Program)
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen

24. Components of a Well Run Volunteer Program
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties

25. 9 Components of a Business Plan
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action

26. Adhocracy Culture
Individual empowerment reigns - Structure is at a minimum
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

27. Ehical Dilemmas
Conflicts of interst between two or more ehical intersts
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Individual empowerment reigns - Structure is at a minimum

28. Six Pillars of Core Ethics
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Formal rules that govern behavior of a group
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

29. Code of Ethics
VA commits to reflective decision making with the intent of advancing the long-term greater good
Individual empowerment reigns - Structure is at a minimum
Formal rules that govern behavior of a group
Conflicts of interst between two or more ehical intersts

30. Entrepreneurial Program
Individual empowerment reigns - Structure is at a minimum
Determination is based on there not being consensus that change needs to happen
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

31. Organizational Plan
A subset of a larger organization plan though often used incorrectly to mean operational plan
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

32. The Virtue Approach
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Will refer specifically to distinguish them from implmentation actions themselves
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity

33. Traditional Volunteer Program
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements

34. Justice & Fairness/Impartiality
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Formal rules that govern behavior of a group
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions

35. Contest Strategy
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
VA is commited to fairness and forthrghtness
VA will seek to overcome obstacles to excellance
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

36. Volunteer Administrators should maintain a program that is...
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

37. Market Culture
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Will refer specifically to distinguish them from implmentation actions themselves
VA commits to reflective decision making with the intent of advancing the long-term greater good
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented

38. Basic Underlying Assumptions
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential

39. 5 P's for Strategy
Plan - Pattern - Position - Perspective - Ploy
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o

40. Values
Plan - Pattern - Position - Perspective - Ploy
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
A set of core beliefs and attitudes that guide actions

41. Project Plan
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA understands and works to promote the core ethical values
VA is commited to fairness and forthrghtness
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen

42. Activities

43. The Fairness (or Justice) Approach

44. Task Oriented Performace Management
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra

45. Imputs
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Conflicts of interst between two or more ehical intersts
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies

46. Respect/Neutrality
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Conflicts of interst between two or more ehical intersts

47. The Utilitarian Approach

48. Trustworthiness/Reasonablilty of Copmmitments
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
VA commits to omproving his/her knoweldge - skills and ability to make judgements

49. Citizenship & Philanthropy/Philosophy of Volunteerism
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably

50. What is a 'Right'?
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
Workplace is very formal and structured (Traditional Volunteer Program)
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended