Certified Volunteer Administrator

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Outcomes
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes


2. Responsbility/Staff Relationships
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff


3. Task and Development-Oriented Perfromance Management
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour


4. Responsiblity/Professioanl Responsibility
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves


5. Trustworthiness/Limitations to Loyalty
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
A subset of a larger organization plan though often used incorrectly to mean operational plan


6. Volunteer Administrators should maintain a program that is...
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated


7. Six Characterisics of an Ethical Dilemma


8. The Rights Approach
A subset of a larger organization plan though often used incorrectly to mean operational plan
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA commits to omproving his/her knoweldge - skills and ability to make judgements


9. 9 Components of a Business Plan
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA accepts responsbility to involve people in decisions that directly affect them
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi


10. Traditional Volunteer Program
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements


11. Responsbility/Diligence
VA accepts responsiblilty to be reliable - careful - prepared and well informed
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra


12. 5 P's for Strategy
Plan - Pattern - Position - Perspective - Ploy
VA understands and works to promote the core ethical values
VA accepts responsiblilty to be reliable - careful - prepared and well informed
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback


13. Task Oriented Performace Management
Will refer specifically to distinguish them from implmentation actions themselves
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer


14. Justice & Fairness/Procedural Fairness
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
The theories-in-use or worldviews that explain and make sense of what happens in the organization
VA will seek to overcome obstacles to excellance


15. Responsiblilty/Continuiys Improvement
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Plan - Pattern - Position - Perspective - Ploy


16. Colaborative Strategy
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements


17. Entrepreneurial Program
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Individual empowerment reigns - Structure is at a minimum


18. Three Levels of Culture Artifacts
Values - Basic Underlying Assumptions
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA accepts responsbility to involve people in decisions that directly affect them


19. Citizenship & Philanthropy/Philosophy of Volunteerism
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Workplace is very formal and structured (Traditional Volunteer Program)


20. Citizenship & Philanthropy/Social Responsbility
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced


21. Trustworthiness/Reasonablilty of Copmmitments
A set of core beliefs and attitudes that guide actions
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms


22. Project Plan
A subset of a larger organization plan though often used incorrectly to mean operational plan
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Individual empowerment reigns - Structure is at a minimum
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s


23. Activities


24. Trustworthiness/Principled
Formal rules that govern behavior of a group
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA understands and works to promote the core ethical values


25. Direct costs
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
The theories-in-use or worldviews that explain and make sense of what happens in the organization


26. Trustworthiness/Candor
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA is commited to fairness and forthrghtness
VA will seek to overcome obstacles to excellance
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between


27. Strategic Performance Management


28. Imputs
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies


29. Respect/Human Dignity
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
A set of core beliefs and attitudes that guide actions
Will refer specifically to distinguish them from implmentation actions themselves


30. Justice & Fairness/Equality
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Values - Basic Underlying Assumptions
VA accepts responsiblilty to be reliable - careful - prepared and well informed


31. Social Change Volunteer Program
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA accepts responsibility to pursue excellance even when resources are limited
VA is commited to fairness and forthrghtness
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness


32. What is a 'Right'?
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented


33. Components of a Well Run Volunteer Program
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances


34. Ehtics
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented


35. Solving Ethical Delemmas
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
VA accepts responsibility to pursue excellance even when resources are limited
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action


36. Adhocracy Culture
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Conflicts of interst between two or more ehical intersts


37. What is a 'Duty'?
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Formal rules that govern behavior of a group


38. Respect/Neutrality
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback


39. Trustworthiness/Addressing Conflicts of Interest
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA understands and works to promote the core ethical values
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict


40. Community Assessment
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process


41. Artifacts
VA accepts responsibility to pursue excellance even when resources are limited
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA is commited to fairness and forthrghtness
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o


42. Contest Strategy
A subset of a larger organization plan though often used incorrectly to mean operational plan
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably


43. Organizational Plan
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
A subset of a larger organization plan though often used incorrectly to mean operational plan
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration


44. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
Focuses on attitudes - disposition - or character traits that enable us to be and to act in ways that develop our human potential EXAMPLE: Honesty - courage - faithfullness - trustworthiness - intergrity
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
VA commits to omproving his/her knoweldge - skills and ability to make judgements


45. Outputs
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)


46. The Utilitarian Approach


47. Code of Ethics
VA commits to reflective decision making with the intent of advancing the long-term greater good
Formal rules that govern behavior of a group
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Conflicts of interst between two or more ehical intersts


48. Respect/Privacy
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential


49. Campaign Strategy
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Determination is based on there not being consensus that change needs to happen
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced


50. Trustworthiness/Moral Courage
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
VA commits to reflective decision making with the intent of advancing the long-term greater good