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Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Community Assessment
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA accepts responsbility to involve people in decisions that directly affect them

2. Operational Plan
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
The theories-in-use or worldviews that explain and make sense of what happens in the organization
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness

3. Project Plan
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

4. Trustworthiness/Limitations to Loyalty
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o

5. Respect/Neutrality
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service

6. Justice & Fairness/Equality
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy

7. 360 Degree Feedback
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o

8. Responsiblity/Professioanl Responsibility
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

9. What is ethics is NOT
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Individual empowerment reigns - Structure is at a minimum
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization

10. Respect/Self-Determination
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA accepts responsbility to involve people in decisions that directly affect them
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies

11. 9 Components of a Business Plan
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between

12. Components of a Well Run Volunteer Program
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others

13. Market Culture
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes

14. Responsiblilty/Perserverance
VA will seek to overcome obstacles to excellance
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA understands and works to promote the core ethical values
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness

15. Contest Strategy
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o

16. Code of Ethics
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Will refer specifically to distinguish them from implmentation actions themselves
Formal rules that govern behavior of a group
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.

17. The Common Good Approach
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

18. Traditional Volunteer Program
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Conflicts of interst between two or more ehical intersts
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

19. Citizenship & Philanthropy/Social Responsbility
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization

20. Activities
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict

21. Caring/Compasion & Generosity
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
VA accepts responsbility to involve people in decisions that directly affect them
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved

22. Solving Ethical Delemmas
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Will refer specifically to distinguish them from implmentation actions themselves
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA will base his/her actions on core ethical values and will not comprimise those values for convienence

23. Direct costs
VA will seek to overcome obstacles to excellance
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy

24. Six Pillars of Core Ethics
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
VA will base his/her actions on core ethical values and will not comprimise those values for convienence

25. Artifacts
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA assumes responsbility for having impartial and objective standards that avoid discriminatory or prejudicial behaviors
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced

26. Outcomes
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Workplace is very formal and structured (Traditional Volunteer Program)
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests

27. Values
A set of core beliefs and attitudes that guide actions
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Individual empowerment reigns - Structure is at a minimum

28. Responsbility/Diligence
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
Plan - Pattern - Position - Perspective - Ploy

29. Three Levels of Culture Artifacts
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
Values - Basic Underlying Assumptions
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

30. Strategic Plan
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
VA will seek to overcome obstacles to excellance
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it

31. What is a 'Right'?
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA accepts responsibility to promote understanding and the actualization of mutual benefite inherent in any act of volunteer service
Will refer specifically to distinguish them from implmentation actions themselves
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests

32. Four types of Organizational Cultures
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

33. Trustworthiness/Addressing Conflicts of Interest
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Formal rules that govern behavior of a group

34. Social Change Volunteer Program
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA will seek to overcome obstacles to excellance
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc

35. Values
Values - Basic Underlying Assumptions
Individual empowerment reigns - Structure is at a minimum
A set of core beliefs and attitudes that guide actions
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably

36. Responsibility/Doing one's Best
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
VA accepts responsibility to pursue excellance even when resources are limited

37. Entrepreneurial Program
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Workplace is very formal and structured (Traditional Volunteer Program)
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Individual empowerment reigns - Structure is at a minimum

38. Trustworthiness/Candor
VA is commited to fairness and forthrghtness
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented

39. Responsbility/Staff Relationships
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction

40. Hierarchy Culture
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
Workplace is very formal and structured (Traditional Volunteer Program)
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large

41. Clan Culture
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA is commited to fairness and forthrghtness

42. Strategic Performance Management
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Determination is based on there not being consensus that change needs to happen

43. Trustworthiness/Truthfullness
Accessable to Diverse Groups - Operates Ethically with all stakeholders - Strives for excellance - Maintains the public trust - Sustains a helping environment - Is at low risk for legal actions againat it
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o

44. Task Oriented Performace Management
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Plan - Pattern - Position - Perspective - Ploy
VA will base his/her actions on core ethical values and will not comprimise those values for convienence

45. Justice & Fairness/Procedural Fairness
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

46. Ehical Dilemmas
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Conflicts of interst between two or more ehical intersts

47. Serendipitous Volunteer Program
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Conflicts of interst between two or more ehical intersts
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o

48. Organizational Plan
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
A subset of a larger organization plan though often used incorrectly to mean operational plan
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Formal rules that govern behavior of a group

49. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
Conflicts of interst between two or more ehical intersts
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra

50. The Fairness (or Justice) Approach
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus

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