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Test your basic knowledge |
CLEP Intro To Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Takes a flexible approach to management that depends on a given situation.
contingency school
customer-focused quality school
Frederick Herzberg's two-factor theory
job enrichment
2. Organization-wide - long-term goal devised by a top-level manager.
problem with functional authority
strategic goal
Chester Bernard
standards
3. Upholded segregation
strategic goal
Smoothing
customer-focused quality school
Plessy v. Ferguson
4. Code of organizational conduct that reflects the overall values and principles of a business
classical school of management
kaizen approach
Motivators
Ethics
5. States that each employee must be accountable to one and only one supervisor.
behavioral school
quantitative school
Dynamic Environment
unity of command principle
6. A force of change directed toward solving a problem.
differentiation strategy
driver
organizational development theory
job enrichment
7. Father of scientific management
decision tree
Frederick Taylor
Collectivism
Mary Parker Follett
8. Division of an organization's tasks into separate jobs.
Personal Development
compensation
contingency school
work specialization
9. Physical support system for the economic activities of a country
reengineering
infrastructure
Projection
Operational goals
10. Operate without managers
Self-directed teams
Ethics
compensation
TQM (Total Quality Management)
11. Comprised of experts from various functions
bureaucracy
quantitative school
Cross-functional teams
standards
12. Working toward steady continuous improvement
Payback analysis
Hygiene factors
Communication
kaizen approach
13. Canada - Mexico - and the United States
decision tree
Plessy v. Ferguson
NAFTA regional trading
Communication
14. Emphasizes personal relationships
customer-focused quality school
informal organization
kaizen approach
Henri Fayol
15. Creation of new products - Improvement of existing products - Alteration of old products
Frederick Herzberg's two-factor theory
decentralized companies
Product development
Referent power
16. Example of an intrinsic reward
Pygmalion effect
transactional leader
Personal Development
Henri Fayol
17. Strives to improve performance to deliver high-quality goods or services
unity of command principle
Brown v. Board of Education
customer-focused quality school
compensation
18. Individual will act according to what another's expectation of him or her is.
TQM (Total Quality Management)
product champion
Frederick Herzberg's two-factor theory
Pygmalion effect
19. Establish an evaluation and control system
Final step in decision-making process
functional structure
standards
ISO 9000 Certification
20. Coercive and reward powers
decision tree
Product development
Referent power
transactional leader
21. Ability to garner the respect and cooperation of employees to achieve an organization's goals
managers adhere to company policy
Total Quality Management
leadership
informal organization
22. Emphasizes an institutional or group focus.
Collectivism
Program Evaluation and Review Technique
organizational development
customer-focused quality school
23. Identifies the set of dependent tasks that together take the longest time to complete as the critical path.
managers adhere to company policy
Balance sheet
have initiative
Program Evaluation and Review Technique
24. Shows a complete picture of several alternative decision paths
Henri Fayol
decision tree
Unions and employers
Blake-Mouton managerial grid model
25. Concentrates authority in the upper levels.
Mary Parker Follett
centralized organization
Program Evaluation and Review Technique
synergy
26. Ascribing one's own ideas or emotions to another
organizational chart
Final step in decision-making process
work specialization
Projection
27. Certain factors in the workplace cause job satisfaction & dissatisfaction
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28. Decisions are more consistent from manager to manager
Needs assessment
organizational chart
managers adhere to company policy
customer-focused quality school
29. Increased productivity - Dont deal with other departments much
Motivators
functional structure
Hygiene factors
Brown v. Board of Education
30. Implies a focus on all levels and areas of an organization
Frederick Taylor
Hawthorne effect
TQM (Total Quality Management)
problem with functional authority
31. Ability of a system to total more than the sum of its parts
Pygmalion effect
bureaucracy
synergy
Plessy v. Ferguson
32. Determines which alternative will pay back an initial investment most quickly
Payback analysis
organizational chart
decentralized companies
Balance sheet
33. Can respond quickly to the latest trends.
Plessy v. Ferguson
organic structures
product champion
differentiation strategy
34. Idea that subjects of an experiment alter their behavior in response to the fact that they are being studied
Hawthorne effect
organizational chart
functional team
decentralized companies
35. Individual who promotes the development of an innovative product within an organization
TQM (Total Quality Management)
product champion
Process-oriented changes
managerial roles three categories:
36. Structure with a number of channels
functional team
Chester Bernard
Frederick Taylor
bureaucracy
37. Increase productivity and efficiency by reengineering work processes
product champion
Frederick Herzberg's two-factor theory
Product development
Process-oriented changes
38. Show an organization's assets at any given point in time
Balance sheet
decision tree
standards
organizational chart
39. Composed employees number of hierarchical levels
functional team
Balance sheet
unity of command principle
infrastructure
40. Specific work goals that middle-level managers derive from the broader strategic goals
Tactical goals
contingency school
Hawthorne effect
classical school of management
41. Do not give positive satisfaction - though dissatisfaction results from their absence
Unions and employers
Hygiene factors
Pygmalion effect
synergy
42. Constant change
Referent power
Dynamic Environment
Hierarchical authority
Ethics
43. Use of quantitative techniques such as statistics and computer simulations to aid in managerial decision-making processes
Blake-Mouton managerial grid model
managerial roles three categories:
quantitative school
Total Quality Management
44. Broadens the definition of a customer to anyone to whom an employee passes on his product
Hierarchical authority
Total Quality Management
have initiative
customer-focused quality school
45. Focuses on the human-based elements of work
functional structure
contingency school
Sarbanes-Oxley Act
behavioral school
46. A demonstration of high quality maintenance
ISO 9000 Certification
NAFTA regional trading
Unions and employers
Needs assessment
47. Guidelines to which employees must adhere to ensure the quality of their work
Self-directed teams
standards
contingency school
decentralized companies
48. Invested by employees in a leader whom they admire and wish to emulate
standards
work specialization
Referent power
infrastructure
49. Decisions go through a number of channels before resolution can be reached
Hierarchical authority
Smoothing
reengineering
Personal Development
50. Ensures protection for corporate whistle-blowers
reengineering
Sarbanes-Oxley Act
Process-oriented changes
Cross-functional teams