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CLEP Intro To Management
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Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Developed the acceptance theory of management
Payback analysis
customer-focused quality school
Cross-functional teams
Chester Bernard
2. Declared racial segregation unconstitutional
Brown v. Board of Education
Tactical goals
reengineering
problem with functional authority
3. Composed employees number of hierarchical levels
Projection
reengineering
functional team
functional structure
4. Informational - interpersonal - and decisional
managerial roles three categories:
Pygmalion effect
NAFTA regional trading
have initiative
5. Upholded segregation
informal organization
Ethics
Chester Bernard
Plessy v. Ferguson
6. Creativity - direction - delegation -control - collaboration
strategic goal
organizational development theory
compensation
customer-focused quality school
7. Focuses on the single best way to perform and manage tasks.
organizational development
quantitative school
customer-focused quality school
classical school of management
8. Average manager spends the majority of his or her time
kaizen approach
job enrichment
Communication
standards
9. Do not give positive satisfaction - though dissatisfaction results from their absence
Hygiene factors
Henri Fayol
Unions and employers
synergy
10. Individual who promotes the development of an innovative product within an organization
product champion
Needs assessment
decentralized companies
organizational development
11. Guidelines to which employees must adhere to ensure the quality of their work
Frederick Taylor
standards
Projection
organizational development
12. Most efficient way of bringing about improvement in quality
Referent power
Chester Bernard
reengineering
Smoothing
13. Developed by first-level supervisors to schedule work to meet tactical goals; Highly Measurable
Operational goals
Blake-Mouton managerial grid model
contingency school
behavioral school
14. Idea that subjects of an experiment alter their behavior in response to the fact that they are being studied
Hawthorne effect
leadership
Process-oriented changes
decentralized companies
15. Working toward steady continuous improvement
product champion
kaizen approach
Dynamic Environment
driver
16. Individual will act according to what another's expectation of him or her is.
differentiation strategy
Pygmalion effect
Needs assessment
Hierarchical authority
17. Ambitious and perseverant
have initiative
Frederick Herzberg's two-factor theory
organizational development theory
Hierarchical authority
18. Physical support system for the economic activities of a country
Frederick Taylor
leadership
infrastructure
Final step in decision-making process
19. To always be the first one out with the latest and greatest product.
differentiation strategy
Needs assessment
ISO 9000 Certification
contingency school
20. Determines which alternative will pay back an initial investment most quickly
Balance sheet
Pygmalion effect
Payback analysis
Product development
21. Can respond quickly to the latest trends.
organic structures
Frederick Herzberg's two-factor theory
Ethics
TQM (Total Quality Management)
22. Decisions go through a number of channels before resolution can be reached
Frederick Herzberg's two-factor theory
Product development
Cross-functional teams
Hierarchical authority
23. Constant change
infrastructure
customer-focused quality school
Dynamic Environment
job enrichment
24. Focuses on the human-based elements of work
product champion
behavioral school
job enrichment
contingency school
25. Operate without managers
Self-directed teams
Personal Development
TQM (Total Quality Management)
problem with functional authority
26. Organization-wide - long-term goal devised by a top-level manager.
infrastructure
customer-focused quality school
Henri Fayol
strategic goal
27. Creation of new products - Improvement of existing products - Alteration of old products
Final step in decision-making process
Product development
Balance sheet
customer-focused quality school
28. Show an organization's assets at any given point in time
driver
Balance sheet
Product development
contingency school
29. Collective bargaining occurs between
Dynamic Environment
Unions and employers
Brown v. Board of Education
managerial roles three categories:
30. Emphasized that organizations establish participation & decision making goals for employees
Mary Parker Follett
Self-directed teams
Tactical goals
problem with functional authority
31. Job enlargement
Needs assessment
horizontal job loading
decision tree
differentiation strategy
32. Strives to improve performance to deliver high-quality goods or services
leadership
customer-focused quality school
product champion
Referent power
33. First phase of a company training program generally focuses on
Needs assessment
TQM (Total Quality Management)
classical school of management
Frederick Taylor
34. Includes an employee's salary and benefits
compensation
Personal Development
Total Quality Management
job enrichment
35. Provides the employee with increased authority and responsibility
kaizen approach
organizational chart
Balance sheet
job enrichment
36. Establish an evaluation and control system
Ethics
Final step in decision-making process
contingency school
leadership
37. Increased productivity - Dont deal with other departments much
Personal Development
functional structure
Sarbanes-Oxley Act
Mary Parker Follett
38. Ascribing one's own ideas or emotions to another
Projection
organic structures
Needs assessment
transactional leader
39. Playing down differences among parties
Smoothing
Brown v. Board of Education
customer-focused quality school
Total Quality Management
40. Specific work goals that middle-level managers derive from the broader strategic goals
organic structures
Tactical goals
Total Quality Management
Hierarchical authority
41. Certain factors in the workplace cause job satisfaction & dissatisfaction
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42. Extend authority to the lowest possible levels.
Process-oriented changes
transactional leader
decentralized companies
Balance sheet
43. Ensures protection for corporate whistle-blowers
standards
functional structure
Sarbanes-Oxley Act
managers adhere to company policy
44. Use of quantitative techniques such as statistics and computer simulations to aid in managerial decision-making processes
strategic goal
Cross-functional teams
work specialization
quantitative school
45. It can defy unity of command.
Process-oriented changes
Smoothing
problem with functional authority
leadership
46. Ability of a system to total more than the sum of its parts
centralized organization
Mary Parker Follett
standards
synergy
47. Identifies the set of dependent tasks that together take the longest time to complete as the critical path.
Blake-Mouton managerial grid model
Program Evaluation and Review Technique
Smoothing
Hierarchical authority
48. Decisions are more consistent from manager to manager
Operational goals
Chester Bernard
managers adhere to company policy
synergy
49. Example of an intrinsic reward
Personal Development
bureaucracy
standards
NAFTA regional trading
50. Comprised of experts from various functions
unity of command principle
Pygmalion effect
Cross-functional teams
organizational development
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