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CLEP Intro To Management
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Subjects
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clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Organization-wide - long-term goal devised by a top-level manager.
strategic goal
leadership
Brown v. Board of Education
managerial roles three categories:
2. Do not give positive satisfaction - though dissatisfaction results from their absence
transactional leader
TQM (Total Quality Management)
Sarbanes-Oxley Act
Hygiene factors
3. Strives to improve performance to deliver high-quality goods or services
Tactical goals
customer-focused quality school
Hierarchical authority
problem with functional authority
4. Job enlargement
horizontal job loading
Chester Bernard
transactional leader
Unions and employers
5. Individual who promotes the development of an innovative product within an organization
managers adhere to company policy
product champion
Total Quality Management
organic structures
6. Extend authority to the lowest possible levels.
decentralized companies
Frederick Herzberg's two-factor theory
infrastructure
work specialization
7. Declared racial segregation unconstitutional
problem with functional authority
organizational development theory
informal organization
Brown v. Board of Education
8. It can defy unity of command.
Total Quality Management
customer-focused quality school
problem with functional authority
organic structures
9. Average manager spends the majority of his or her time
driver
leadership
Ethics
Communication
10. To always be the first one out with the latest and greatest product.
product champion
Pygmalion effect
differentiation strategy
infrastructure
11. Division of an organization's tasks into separate jobs.
compensation
work specialization
Mary Parker Follett
Hygiene factors
12. Determines which alternative will pay back an initial investment most quickly
Communication
managers adhere to company policy
Payback analysis
TQM (Total Quality Management)
13. Increase productivity and efficiency by reengineering work processes
functional structure
Ethics
have initiative
Process-oriented changes
14. Physical support system for the economic activities of a country
managerial roles three categories:
Plessy v. Ferguson
bureaucracy
infrastructure
15. Shows a complete picture of several alternative decision paths
Frederick Herzberg's two-factor theory
quantitative school
bureaucracy
decision tree
16. Emphasized that organizations establish participation & decision making goals for employees
decentralized companies
Motivators
Henri Fayol
Mary Parker Follett
17. Ascribing one's own ideas or emotions to another
TQM (Total Quality Management)
organizational chart
Plessy v. Ferguson
Projection
18. Father of scientific management
centralized organization
Frederick Taylor
classical school of management
problem with functional authority
19. Implies a focus on all levels and areas of an organization
Frederick Taylor
Referent power
organizational chart
TQM (Total Quality Management)
20. Developed by first-level supervisors to schedule work to meet tactical goals; Highly Measurable
Cross-functional teams
functional team
Projection
Operational goals
21. Ability of a system to total more than the sum of its parts
synergy
Final step in decision-making process
bureaucracy
leadership
22. Increased productivity - Dont deal with other departments much
functional structure
NAFTA regional trading
customer-focused quality school
Unions and employers
23. Canada - Mexico - and the United States
NAFTA regional trading
decentralized companies
Chester Bernard
bureaucracy
24. Ability to garner the respect and cooperation of employees to achieve an organization's goals
contingency school
leadership
Program Evaluation and Review Technique
Frederick Herzberg's two-factor theory
25. Creativity - direction - delegation -control - collaboration
organizational development theory
Brown v. Board of Education
contingency school
Unions and employers
26. Creation of new products - Improvement of existing products - Alteration of old products
unity of command principle
Dynamic Environment
Total Quality Management
Product development
27. Emphasizes an institutional or group focus.
product champion
have initiative
Collectivism
ISO 9000 Certification
28. Focuses on the single best way to perform and manage tasks.
Brown v. Board of Education
Sarbanes-Oxley Act
classical school of management
standards
29. A demonstration of high quality maintenance
ISO 9000 Certification
Sarbanes-Oxley Act
functional structure
Hawthorne effect
30. Takes a flexible approach to management that depends on a given situation.
Total Quality Management
ISO 9000 Certification
contingency school
Ethics
31. Provides the employee with increased authority and responsibility
organic structures
job enrichment
organizational chart
contingency school
32. Comprised of experts from various functions
bureaucracy
Needs assessment
Product development
Cross-functional teams
33. Show an organization's assets at any given point in time
Balance sheet
bureaucracy
TQM (Total Quality Management)
infrastructure
34. Specific work goals that middle-level managers derive from the broader strategic goals
classical school of management
ISO 9000 Certification
standards
Tactical goals
35. Structure with a number of channels
Product development
NAFTA regional trading
functional team
bureaucracy
36. Collective bargaining occurs between
Unions and employers
Smoothing
synergy
Mary Parker Follett
37. Give positive satisfaction
organic structures
Total Quality Management
Motivators
synergy
38. Plan to make major changes to the processes and culture of an entire organization
Communication
Projection
organizational development
organic structures
39. Playing down differences among parties
reengineering
Smoothing
organizational development theory
Balance sheet
40. A force of change directed toward solving a problem.
Hierarchical authority
driver
informal organization
organic structures
41. 14 principles of management
Hierarchical authority
Henri Fayol
Brown v. Board of Education
Frederick Herzberg's two-factor theory
42. Ambitious and perseverant
Chester Bernard
Operational goals
have initiative
Pygmalion effect
43. Establish an evaluation and control system
decentralized companies
problem with functional authority
Tactical goals
Final step in decision-making process
44. States that each employee must be accountable to one and only one supervisor.
Henri Fayol
standards
Cross-functional teams
unity of command principle
45. Decisions are more consistent from manager to manager
managers adhere to company policy
Smoothing
product champion
Personal Development
46. Ensures protection for corporate whistle-blowers
Sarbanes-Oxley Act
Communication
Hygiene factors
Needs assessment
47. Informational - interpersonal - and decisional
Frederick Herzberg's two-factor theory
Ethics
managerial roles three categories:
infrastructure
48. Developed the acceptance theory of management
leadership
Chester Bernard
Communication
Total Quality Management
49. Low-level concern with both people and production
Blake-Mouton managerial grid model
Personal Development
behavioral school
kaizen approach
50. Framework for the hierarchy of an organization
Plessy v. Ferguson
transactional leader
have initiative
organizational chart
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