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Test your basic knowledge |
CLEP Intro To Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A demonstration of high quality maintenance
Hierarchical authority
Pygmalion effect
behavioral school
ISO 9000 Certification
2. Low-level concern with both people and production
organic structures
have initiative
Self-directed teams
Blake-Mouton managerial grid model
3. Ensures protection for corporate whistle-blowers
Frederick Taylor
have initiative
organic structures
Sarbanes-Oxley Act
4. Upholded segregation
NAFTA regional trading
have initiative
organic structures
Plessy v. Ferguson
5. States that each employee must be accountable to one and only one supervisor.
unity of command principle
managerial roles three categories:
differentiation strategy
organizational chart
6. Guidelines to which employees must adhere to ensure the quality of their work
product champion
standards
Dynamic Environment
contingency school
7. Use of quantitative techniques such as statistics and computer simulations to aid in managerial decision-making processes
differentiation strategy
Cross-functional teams
quantitative school
Process-oriented changes
8. Certain factors in the workplace cause job satisfaction & dissatisfaction
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9. Composed employees number of hierarchical levels
contingency school
Collectivism
functional team
Process-oriented changes
10. Working toward steady continuous improvement
Frederick Taylor
kaizen approach
Tactical goals
Frederick Herzberg's two-factor theory
11. Shows a complete picture of several alternative decision paths
horizontal job loading
decision tree
Program Evaluation and Review Technique
Mary Parker Follett
12. Increased productivity - Dont deal with other departments much
functional structure
contingency school
organizational development
Blake-Mouton managerial grid model
13. Emphasized that organizations establish participation & decision making goals for employees
Mary Parker Follett
decentralized companies
standards
infrastructure
14. Comprised of experts from various functions
Cross-functional teams
organic structures
horizontal job loading
Smoothing
15. Structure with a number of channels
Henri Fayol
bureaucracy
managerial roles three categories:
Frederick Herzberg's two-factor theory
16. Focuses on the single best way to perform and manage tasks.
behavioral school
classical school of management
work specialization
Frederick Taylor
17. Concentrates authority in the upper levels.
Process-oriented changes
Tactical goals
centralized organization
customer-focused quality school
18. Ability to garner the respect and cooperation of employees to achieve an organization's goals
kaizen approach
horizontal job loading
product champion
leadership
19. Provides the employee with increased authority and responsibility
standards
job enrichment
Frederick Herzberg's two-factor theory
decision tree
20. Includes an employee's salary and benefits
classical school of management
have initiative
Plessy v. Ferguson
compensation
21. Father of scientific management
Frederick Taylor
driver
Payback analysis
informal organization
22. Developed by first-level supervisors to schedule work to meet tactical goals; Highly Measurable
customer-focused quality school
Communication
Operational goals
Plessy v. Ferguson
23. It can defy unity of command.
Henri Fayol
informal organization
problem with functional authority
functional team
24. Average manager spends the majority of his or her time
Personal Development
Communication
Hawthorne effect
synergy
25. Organization-wide - long-term goal devised by a top-level manager.
Hierarchical authority
organizational development
strategic goal
synergy
26. Job enlargement
horizontal job loading
Product development
differentiation strategy
Ethics
27. Decisions are more consistent from manager to manager
Plessy v. Ferguson
problem with functional authority
organizational chart
managers adhere to company policy
28. Give positive satisfaction
Cross-functional teams
Motivators
organizational development theory
transactional leader
29. Specific work goals that middle-level managers derive from the broader strategic goals
Tactical goals
have initiative
Hawthorne effect
customer-focused quality school
30. Framework for the hierarchy of an organization
organizational chart
Mary Parker Follett
Collectivism
Chester Bernard
31. Individual who promotes the development of an innovative product within an organization
organizational development
product champion
ISO 9000 Certification
reengineering
32. Operate without managers
functional structure
Self-directed teams
strategic goal
Process-oriented changes
33. To always be the first one out with the latest and greatest product.
Hygiene factors
differentiation strategy
NAFTA regional trading
Frederick Herzberg's two-factor theory
34. First phase of a company training program generally focuses on
Tactical goals
horizontal job loading
transactional leader
Needs assessment
35. Division of an organization's tasks into separate jobs.
Chester Bernard
work specialization
Smoothing
Ethics
36. Focuses on the human-based elements of work
ISO 9000 Certification
work specialization
Hawthorne effect
behavioral school
37. A force of change directed toward solving a problem.
driver
organizational development
kaizen approach
Hierarchical authority
38. Plan to make major changes to the processes and culture of an entire organization
managers adhere to company policy
Henri Fayol
organizational development
Self-directed teams
39. Canada - Mexico - and the United States
reengineering
functional structure
Pygmalion effect
NAFTA regional trading
40. Extend authority to the lowest possible levels.
Pygmalion effect
NAFTA regional trading
strategic goal
decentralized companies
41. Increase productivity and efficiency by reengineering work processes
standards
Mary Parker Follett
Process-oriented changes
Communication
42. Creation of new products - Improvement of existing products - Alteration of old products
Sarbanes-Oxley Act
managers adhere to company policy
Product development
job enrichment
43. Decisions go through a number of channels before resolution can be reached
Plessy v. Ferguson
organic structures
Hierarchical authority
reengineering
44. Do not give positive satisfaction - though dissatisfaction results from their absence
Smoothing
Balance sheet
behavioral school
Hygiene factors
45. Most efficient way of bringing about improvement in quality
behavioral school
reengineering
Product development
strategic goal
46. Establish an evaluation and control system
Hygiene factors
Frederick Herzberg's two-factor theory
centralized organization
Final step in decision-making process
47. Identifies the set of dependent tasks that together take the longest time to complete as the critical path.
managers adhere to company policy
Program Evaluation and Review Technique
Hawthorne effect
Communication
48. Creativity - direction - delegation -control - collaboration
Sarbanes-Oxley Act
Payback analysis
compensation
organizational development theory
49. Broadens the definition of a customer to anyone to whom an employee passes on his product
Personal Development
managers adhere to company policy
Self-directed teams
Total Quality Management
50. Ascribing one's own ideas or emotions to another
Unions and employers
Projection
contingency school
unity of command principle