SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
CLEP Intro To Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Strives to improve performance to deliver high-quality goods or services
managerial roles three categories:
customer-focused quality school
differentiation strategy
strategic goal
2. Specific work goals that middle-level managers derive from the broader strategic goals
Brown v. Board of Education
Product development
reengineering
Tactical goals
3. Can respond quickly to the latest trends.
Hierarchical authority
Operational goals
decision tree
organic structures
4. Example of an intrinsic reward
ISO 9000 Certification
behavioral school
Personal Development
decision tree
5. Low-level concern with both people and production
Blake-Mouton managerial grid model
leadership
Final step in decision-making process
Balance sheet
6. Comprised of experts from various functions
Cross-functional teams
NAFTA regional trading
synergy
Sarbanes-Oxley Act
7. Creativity - direction - delegation -control - collaboration
organizational development theory
Hawthorne effect
functional team
Chester Bernard
8. Increase productivity and efficiency by reengineering work processes
Unions and employers
Hawthorne effect
job enrichment
Process-oriented changes
9. Show an organization's assets at any given point in time
Balance sheet
Payback analysis
organic structures
Mary Parker Follett
10. Takes a flexible approach to management that depends on a given situation.
compensation
reengineering
problem with functional authority
contingency school
11. Informational - interpersonal - and decisional
managerial roles three categories:
Total Quality Management
Projection
organizational chart
12. First phase of a company training program generally focuses on
Plessy v. Ferguson
Needs assessment
Sarbanes-Oxley Act
organizational development
13. Ascribing one's own ideas or emotions to another
informal organization
Projection
Hawthorne effect
Referent power
14. A force of change directed toward solving a problem.
Unions and employers
problem with functional authority
driver
Projection
15. Most efficient way of bringing about improvement in quality
unity of command principle
functional structure
decentralized companies
reengineering
16. Constant change
Dynamic Environment
contingency school
Frederick Taylor
reengineering
17. Use of quantitative techniques such as statistics and computer simulations to aid in managerial decision-making processes
Operational goals
quantitative school
Motivators
contingency school
18. Emphasized that organizations establish participation & decision making goals for employees
informal organization
Mary Parker Follett
Self-directed teams
Referent power
19. Concentrates authority in the upper levels.
Mary Parker Follett
Dynamic Environment
organizational development
centralized organization
20. Individual who promotes the development of an innovative product within an organization
job enrichment
product champion
Process-oriented changes
functional team
21. Idea that subjects of an experiment alter their behavior in response to the fact that they are being studied
bureaucracy
NAFTA regional trading
Hawthorne effect
Hygiene factors
22. Decisions go through a number of channels before resolution can be reached
Hierarchical authority
decentralized companies
informal organization
unity of command principle
23. Structure with a number of channels
infrastructure
job enrichment
Personal Development
bureaucracy
24. Physical support system for the economic activities of a country
Smoothing
Payback analysis
Hawthorne effect
infrastructure
25. Developed by first-level supervisors to schedule work to meet tactical goals; Highly Measurable
kaizen approach
Operational goals
driver
Henri Fayol
26. Establish an evaluation and control system
job enrichment
TQM (Total Quality Management)
Collectivism
Final step in decision-making process
27. Creation of new products - Improvement of existing products - Alteration of old products
Product development
Cross-functional teams
product champion
Hygiene factors
28. Implies a focus on all levels and areas of an organization
TQM (Total Quality Management)
transactional leader
problem with functional authority
quantitative school
29. Includes an employee's salary and benefits
Projection
reengineering
ISO 9000 Certification
compensation
30. Emphasizes personal relationships
Program Evaluation and Review Technique
informal organization
kaizen approach
Ethics
31. Plan to make major changes to the processes and culture of an entire organization
Program Evaluation and Review Technique
organizational development
Chester Bernard
decentralized companies
32. Father of scientific management
transactional leader
synergy
Balance sheet
Frederick Taylor
33. To always be the first one out with the latest and greatest product.
horizontal job loading
differentiation strategy
organizational development
Pygmalion effect
34. Developed the acceptance theory of management
Referent power
Mary Parker Follett
Chester Bernard
ISO 9000 Certification
35. Framework for the hierarchy of an organization
organizational chart
Hawthorne effect
work specialization
Brown v. Board of Education
36. Broadens the definition of a customer to anyone to whom an employee passes on his product
Total Quality Management
decision tree
standards
organic structures
37. Increased productivity - Dont deal with other departments much
reengineering
centralized organization
informal organization
functional structure
38. Collective bargaining occurs between
Hygiene factors
Unions and employers
product champion
Projection
39. Declared racial segregation unconstitutional
informal organization
Brown v. Board of Education
Payback analysis
customer-focused quality school
40. Ability to garner the respect and cooperation of employees to achieve an organization's goals
Mary Parker Follett
Hygiene factors
leadership
Final step in decision-making process
41. Composed employees number of hierarchical levels
NAFTA regional trading
organizational development
Process-oriented changes
functional team
42. Playing down differences among parties
job enrichment
Mary Parker Follett
TQM (Total Quality Management)
Smoothing
43. Upholded segregation
Balance sheet
Plessy v. Ferguson
behavioral school
Hawthorne effect
44. Operate without managers
customer-focused quality school
behavioral school
Self-directed teams
classical school of management
45. Ensures protection for corporate whistle-blowers
behavioral school
problem with functional authority
Sarbanes-Oxley Act
ISO 9000 Certification
46. Average manager spends the majority of his or her time
Final step in decision-making process
informal organization
Hawthorne effect
Communication
47. Ability of a system to total more than the sum of its parts
standards
transactional leader
synergy
Payback analysis
48. Canada - Mexico - and the United States
NAFTA regional trading
Self-directed teams
Frederick Taylor
Payback analysis
49. Job enlargement
managerial roles three categories:
customer-focused quality school
problem with functional authority
horizontal job loading
50. Extend authority to the lowest possible levels.
horizontal job loading
infrastructure
decentralized companies
organizational chart