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Test your basic knowledge |
CLEP Intro To Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Individual will act according to what another's expectation of him or her is.
Plessy v. Ferguson
Pygmalion effect
Ethics
Operational goals
2. Implies a focus on all levels and areas of an organization
Plessy v. Ferguson
Motivators
Henri Fayol
TQM (Total Quality Management)
3. Canada - Mexico - and the United States
leadership
NAFTA regional trading
Motivators
Self-directed teams
4. Individual who promotes the development of an innovative product within an organization
Mary Parker Follett
product champion
Payback analysis
organizational chart
5. Upholded segregation
contingency school
Plessy v. Ferguson
Product development
Personal Development
6. Organization-wide - long-term goal devised by a top-level manager.
Motivators
compensation
Frederick Taylor
strategic goal
7. Framework for the hierarchy of an organization
organizational chart
horizontal job loading
Ethics
Process-oriented changes
8. Do not give positive satisfaction - though dissatisfaction results from their absence
Motivators
compensation
Hygiene factors
Hawthorne effect
9. Ascribing one's own ideas or emotions to another
Ethics
Projection
ISO 9000 Certification
Referent power
10. Ability of a system to total more than the sum of its parts
Projection
quantitative school
synergy
organizational chart
11. To always be the first one out with the latest and greatest product.
Unions and employers
differentiation strategy
horizontal job loading
informal organization
12. Collective bargaining occurs between
Chester Bernard
managerial roles three categories:
product champion
Unions and employers
13. Certain factors in the workplace cause job satisfaction & dissatisfaction
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14. Guidelines to which employees must adhere to ensure the quality of their work
informal organization
Self-directed teams
standards
Motivators
15. Specific work goals that middle-level managers derive from the broader strategic goals
organizational development
Tactical goals
Henri Fayol
bureaucracy
16. Division of an organization's tasks into separate jobs.
Cross-functional teams
work specialization
functional structure
Henri Fayol
17. Emphasized that organizations establish participation & decision making goals for employees
Plessy v. Ferguson
decentralized companies
Mary Parker Follett
horizontal job loading
18. Can respond quickly to the latest trends.
Referent power
centralized organization
product champion
organic structures
19. Strives to improve performance to deliver high-quality goods or services
managerial roles three categories:
organic structures
customer-focused quality school
Balance sheet
20. Most efficient way of bringing about improvement in quality
Process-oriented changes
customer-focused quality school
unity of command principle
reengineering
21. First phase of a company training program generally focuses on
Final step in decision-making process
Needs assessment
centralized organization
Sarbanes-Oxley Act
22. Average manager spends the majority of his or her time
Balance sheet
Plessy v. Ferguson
kaizen approach
Communication
23. Identifies the set of dependent tasks that together take the longest time to complete as the critical path.
Payback analysis
product champion
NAFTA regional trading
Program Evaluation and Review Technique
24. Code of organizational conduct that reflects the overall values and principles of a business
Motivators
organizational development
Unions and employers
Ethics
25. Shows a complete picture of several alternative decision paths
driver
Cross-functional teams
decision tree
standards
26. Emphasizes personal relationships
centralized organization
Motivators
informal organization
NAFTA regional trading
27. Plan to make major changes to the processes and culture of an entire organization
Self-directed teams
organizational development
Dynamic Environment
Pygmalion effect
28. Increase productivity and efficiency by reengineering work processes
infrastructure
Blake-Mouton managerial grid model
product champion
Process-oriented changes
29. Ambitious and perseverant
Communication
have initiative
Needs assessment
synergy
30. Informational - interpersonal - and decisional
synergy
quantitative school
centralized organization
managerial roles three categories:
31. Developed the acceptance theory of management
leadership
organizational development
Pygmalion effect
Chester Bernard
32. Structure with a number of channels
NAFTA regional trading
bureaucracy
organizational development theory
Tactical goals
33. It can defy unity of command.
organizational chart
Payback analysis
problem with functional authority
Self-directed teams
34. Creation of new products - Improvement of existing products - Alteration of old products
ISO 9000 Certification
Dynamic Environment
Product development
Unions and employers
35. Show an organization's assets at any given point in time
Dynamic Environment
strategic goal
Mary Parker Follett
Balance sheet
36. Comprised of experts from various functions
Pygmalion effect
Ethics
quantitative school
Cross-functional teams
37. Coercive and reward powers
Mary Parker Follett
Payback analysis
transactional leader
compensation
38. 14 principles of management
work specialization
Brown v. Board of Education
Henri Fayol
compensation
39. Determines which alternative will pay back an initial investment most quickly
bureaucracy
Payback analysis
ISO 9000 Certification
Pygmalion effect
40. Focuses on the human-based elements of work
Self-directed teams
classical school of management
Total Quality Management
behavioral school
41. Working toward steady continuous improvement
Ethics
kaizen approach
Referent power
compensation
42. Developed by first-level supervisors to schedule work to meet tactical goals; Highly Measurable
infrastructure
Operational goals
quantitative school
Collectivism
43. Extend authority to the lowest possible levels.
centralized organization
leadership
problem with functional authority
decentralized companies
44. Decisions are more consistent from manager to manager
driver
Hygiene factors
managers adhere to company policy
Frederick Herzberg's two-factor theory
45. Playing down differences among parties
standards
Smoothing
decentralized companies
strategic goal
46. Composed employees number of hierarchical levels
Process-oriented changes
transactional leader
functional team
managerial roles three categories:
47. Emphasizes an institutional or group focus.
functional team
decentralized companies
bureaucracy
Collectivism
48. Job enlargement
horizontal job loading
Henri Fayol
unity of command principle
Blake-Mouton managerial grid model
49. States that each employee must be accountable to one and only one supervisor.
centralized organization
unity of command principle
Process-oriented changes
Henri Fayol
50. Increased productivity - Dont deal with other departments much
contingency school
functional structure
Needs assessment
Cross-functional teams