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CLEP Intro To Management
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Subjects
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clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Job enlargement
synergy
horizontal job loading
leadership
quantitative school
2. Use of quantitative techniques such as statistics and computer simulations to aid in managerial decision-making processes
quantitative school
Communication
Motivators
Pygmalion effect
3. Concentrates authority in the upper levels.
ISO 9000 Certification
Frederick Herzberg's two-factor theory
centralized organization
standards
4. Emphasized that organizations establish participation & decision making goals for employees
leadership
Mary Parker Follett
quantitative school
managerial roles three categories:
5. First phase of a company training program generally focuses on
Referent power
organizational development
quantitative school
Needs assessment
6. Constant change
compensation
Chester Bernard
Dynamic Environment
Total Quality Management
7. Specific work goals that middle-level managers derive from the broader strategic goals
standards
Payback analysis
Tactical goals
kaizen approach
8. Code of organizational conduct that reflects the overall values and principles of a business
synergy
driver
functional structure
Ethics
9. Average manager spends the majority of his or her time
Pygmalion effect
Henri Fayol
Communication
Referent power
10. Do not give positive satisfaction - though dissatisfaction results from their absence
synergy
Pygmalion effect
Motivators
Hygiene factors
11. Declared racial segregation unconstitutional
product champion
contingency school
Brown v. Board of Education
driver
12. Upholded segregation
reengineering
Final step in decision-making process
Dynamic Environment
Plessy v. Ferguson
13. Creation of new products - Improvement of existing products - Alteration of old products
Sarbanes-Oxley Act
Hierarchical authority
Product development
Blake-Mouton managerial grid model
14. Determines which alternative will pay back an initial investment most quickly
Payback analysis
have initiative
Frederick Taylor
quantitative school
15. Strives to improve performance to deliver high-quality goods or services
customer-focused quality school
organic structures
Henri Fayol
driver
16. Ability to garner the respect and cooperation of employees to achieve an organization's goals
synergy
ISO 9000 Certification
reengineering
leadership
17. Focuses on the single best way to perform and manage tasks.
Brown v. Board of Education
classical school of management
strategic goal
problem with functional authority
18. Identifies the set of dependent tasks that together take the longest time to complete as the critical path.
Collectivism
Payback analysis
Program Evaluation and Review Technique
Pygmalion effect
19. Takes a flexible approach to management that depends on a given situation.
contingency school
Frederick Taylor
problem with functional authority
Plessy v. Ferguson
20. States that each employee must be accountable to one and only one supervisor.
Needs assessment
customer-focused quality school
NAFTA regional trading
unity of command principle
21. Father of scientific management
bureaucracy
Frederick Taylor
Pygmalion effect
Brown v. Board of Education
22. Extend authority to the lowest possible levels.
reengineering
Frederick Herzberg's two-factor theory
decentralized companies
Cross-functional teams
23. A demonstration of high quality maintenance
organizational chart
decision tree
Ethics
ISO 9000 Certification
24. Developed by first-level supervisors to schedule work to meet tactical goals; Highly Measurable
transactional leader
TQM (Total Quality Management)
NAFTA regional trading
Operational goals
25. It can defy unity of command.
kaizen approach
problem with functional authority
Unions and employers
Blake-Mouton managerial grid model
26. Working toward steady continuous improvement
kaizen approach
Brown v. Board of Education
bureaucracy
Sarbanes-Oxley Act
27. Developed the acceptance theory of management
Tactical goals
Chester Bernard
customer-focused quality school
Dynamic Environment
28. Includes an employee's salary and benefits
infrastructure
Process-oriented changes
compensation
managers adhere to company policy
29. Creativity - direction - delegation -control - collaboration
transactional leader
Frederick Taylor
organizational development theory
organizational chart
30. A force of change directed toward solving a problem.
Hawthorne effect
Total Quality Management
driver
Hierarchical authority
31. Coercive and reward powers
problem with functional authority
compensation
transactional leader
customer-focused quality school
32. Framework for the hierarchy of an organization
Mary Parker Follett
managerial roles three categories:
Hygiene factors
organizational chart
33. Ascribing one's own ideas or emotions to another
Brown v. Board of Education
Pygmalion effect
organizational chart
Projection
34. Establish an evaluation and control system
decentralized companies
strategic goal
quantitative school
Final step in decision-making process
35. Physical support system for the economic activities of a country
Final step in decision-making process
Mary Parker Follett
synergy
infrastructure
36. Most efficient way of bringing about improvement in quality
reengineering
quantitative school
product champion
decision tree
37. Provides the employee with increased authority and responsibility
job enrichment
horizontal job loading
standards
strategic goal
38. Operate without managers
driver
Self-directed teams
functional team
Blake-Mouton managerial grid model
39. Informational - interpersonal - and decisional
managerial roles three categories:
Balance sheet
standards
Personal Development
40. Organization-wide - long-term goal devised by a top-level manager.
strategic goal
Henri Fayol
Mary Parker Follett
Smoothing
41. 14 principles of management
Personal Development
decentralized companies
Henri Fayol
Referent power
42. To always be the first one out with the latest and greatest product.
transactional leader
bureaucracy
differentiation strategy
Sarbanes-Oxley Act
43. Structure with a number of channels
Mary Parker Follett
bureaucracy
organizational chart
transactional leader
44. Increased productivity - Dont deal with other departments much
leadership
behavioral school
functional structure
managerial roles three categories:
45. Certain factors in the workplace cause job satisfaction & dissatisfaction
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46. Can respond quickly to the latest trends.
Cross-functional teams
organic structures
infrastructure
Brown v. Board of Education
47. Implies a focus on all levels and areas of an organization
TQM (Total Quality Management)
synergy
Pygmalion effect
Plessy v. Ferguson
48. Ensures protection for corporate whistle-blowers
Product development
product champion
Sarbanes-Oxley Act
Projection
49. Low-level concern with both people and production
problem with functional authority
Hierarchical authority
Blake-Mouton managerial grid model
ISO 9000 Certification
50. Ability of a system to total more than the sum of its parts
behavioral school
synergy
ISO 9000 Certification
Total Quality Management
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