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Test your basic knowledge |
CLEP Intro To Management
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Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Establish an evaluation and control system
job enrichment
Final step in decision-making process
Communication
differentiation strategy
2. Includes an employee's salary and benefits
centralized organization
compensation
Hygiene factors
problem with functional authority
3. Decisions go through a number of channels before resolution can be reached
Hierarchical authority
Payback analysis
Plessy v. Ferguson
Hygiene factors
4. Ability to garner the respect and cooperation of employees to achieve an organization's goals
leadership
strategic goal
Hawthorne effect
driver
5. Canada - Mexico - and the United States
organic structures
ISO 9000 Certification
compensation
NAFTA regional trading
6. First phase of a company training program generally focuses on
Henri Fayol
classical school of management
functional team
Needs assessment
7. Creativity - direction - delegation -control - collaboration
Self-directed teams
decision tree
functional team
organizational development theory
8. Physical support system for the economic activities of a country
Dynamic Environment
Operational goals
infrastructure
Smoothing
9. Ambitious and perseverant
have initiative
leadership
functional structure
strategic goal
10. To always be the first one out with the latest and greatest product.
Cross-functional teams
differentiation strategy
kaizen approach
job enrichment
11. A demonstration of high quality maintenance
unity of command principle
product champion
ISO 9000 Certification
Total Quality Management
12. Identifies the set of dependent tasks that together take the longest time to complete as the critical path.
behavioral school
Frederick Herzberg's two-factor theory
Mary Parker Follett
Program Evaluation and Review Technique
13. Emphasized that organizations establish participation & decision making goals for employees
functional team
Mary Parker Follett
classical school of management
Sarbanes-Oxley Act
14. Working toward steady continuous improvement
driver
Smoothing
kaizen approach
Mary Parker Follett
15. Ability of a system to total more than the sum of its parts
Hygiene factors
synergy
Self-directed teams
behavioral school
16. Focuses on the human-based elements of work
behavioral school
infrastructure
organizational development
organic structures
17. Father of scientific management
leadership
problem with functional authority
Smoothing
Frederick Taylor
18. Division of an organization's tasks into separate jobs.
Cross-functional teams
Product development
work specialization
driver
19. Provides the employee with increased authority and responsibility
TQM (Total Quality Management)
Product development
job enrichment
centralized organization
20. Focuses on the single best way to perform and manage tasks.
organizational chart
Self-directed teams
NAFTA regional trading
classical school of management
21. Use of quantitative techniques such as statistics and computer simulations to aid in managerial decision-making processes
Self-directed teams
quantitative school
horizontal job loading
Needs assessment
22. Increased productivity - Dont deal with other departments much
classical school of management
functional structure
Brown v. Board of Education
Ethics
23. Show an organization's assets at any given point in time
product champion
TQM (Total Quality Management)
Balance sheet
Pygmalion effect
24. Concentrates authority in the upper levels.
ISO 9000 Certification
centralized organization
kaizen approach
TQM (Total Quality Management)
25. Most efficient way of bringing about improvement in quality
reengineering
Hygiene factors
product champion
centralized organization
26. Ascribing one's own ideas or emotions to another
Projection
product champion
Henri Fayol
driver
27. Emphasizes an institutional or group focus.
functional structure
Chester Bernard
quantitative school
Collectivism
28. Example of an intrinsic reward
Personal Development
Dynamic Environment
standards
Balance sheet
29. Composed employees number of hierarchical levels
work specialization
behavioral school
functional team
ISO 9000 Certification
30. Individual will act according to what another's expectation of him or her is.
Motivators
functional team
Communication
Pygmalion effect
31. Comprised of experts from various functions
compensation
decision tree
strategic goal
Cross-functional teams
32. Guidelines to which employees must adhere to ensure the quality of their work
standards
Brown v. Board of Education
organizational chart
Referent power
33. Implies a focus on all levels and areas of an organization
Plessy v. Ferguson
differentiation strategy
TQM (Total Quality Management)
Communication
34. Informational - interpersonal - and decisional
managerial roles three categories:
Ethics
Unions and employers
TQM (Total Quality Management)
35. Certain factors in the workplace cause job satisfaction & dissatisfaction
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36. States that each employee must be accountable to one and only one supervisor.
driver
unity of command principle
have initiative
centralized organization
37. Plan to make major changes to the processes and culture of an entire organization
organizational development
organizational development theory
TQM (Total Quality Management)
work specialization
38. Average manager spends the majority of his or her time
Communication
Frederick Taylor
Smoothing
Hierarchical authority
39. Broadens the definition of a customer to anyone to whom an employee passes on his product
Final step in decision-making process
functional team
Total Quality Management
behavioral school
40. Playing down differences among parties
Tactical goals
Smoothing
ISO 9000 Certification
Motivators
41. Ensures protection for corporate whistle-blowers
work specialization
reengineering
Personal Development
Sarbanes-Oxley Act
42. Declared racial segregation unconstitutional
Operational goals
work specialization
Brown v. Board of Education
Product development
43. Job enlargement
horizontal job loading
Unions and employers
Brown v. Board of Education
Needs assessment
44. Determines which alternative will pay back an initial investment most quickly
transactional leader
Payback analysis
Total Quality Management
Motivators
45. Idea that subjects of an experiment alter their behavior in response to the fact that they are being studied
Hawthorne effect
work specialization
have initiative
infrastructure
46. Do not give positive satisfaction - though dissatisfaction results from their absence
Hygiene factors
differentiation strategy
synergy
Balance sheet
47. Collective bargaining occurs between
Needs assessment
Referent power
Unions and employers
bureaucracy
48. Invested by employees in a leader whom they admire and wish to emulate
NAFTA regional trading
work specialization
Referent power
quantitative school
49. Strives to improve performance to deliver high-quality goods or services
bureaucracy
customer-focused quality school
Referent power
informal organization
50. Shows a complete picture of several alternative decision paths
work specialization
synergy
decision tree
classical school of management
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