SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
CLEP Intro To Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Informational - interpersonal - and decisional
TQM (Total Quality Management)
Product development
Chester Bernard
managerial roles three categories:
2. States that each employee must be accountable to one and only one supervisor.
functional team
ISO 9000 Certification
transactional leader
unity of command principle
3. Working toward steady continuous improvement
Communication
kaizen approach
functional structure
Payback analysis
4. First phase of a company training program generally focuses on
Needs assessment
centralized organization
product champion
NAFTA regional trading
5. 14 principles of management
Chester Bernard
organizational chart
classical school of management
Henri Fayol
6. Guidelines to which employees must adhere to ensure the quality of their work
Cross-functional teams
horizontal job loading
Smoothing
standards
7. Use of quantitative techniques such as statistics and computer simulations to aid in managerial decision-making processes
Hygiene factors
decision tree
quantitative school
classical school of management
8. Concentrates authority in the upper levels.
Projection
centralized organization
organizational chart
Plessy v. Ferguson
9. Ensures protection for corporate whistle-blowers
Sarbanes-Oxley Act
work specialization
horizontal job loading
Needs assessment
10. Focuses on the human-based elements of work
Process-oriented changes
Communication
organic structures
behavioral school
11. Ambitious and perseverant
kaizen approach
have initiative
Hierarchical authority
Hawthorne effect
12. Emphasized that organizations establish participation & decision making goals for employees
horizontal job loading
Mary Parker Follett
Blake-Mouton managerial grid model
product champion
13. Decisions go through a number of channels before resolution can be reached
NAFTA regional trading
Self-directed teams
informal organization
Hierarchical authority
14. Do not give positive satisfaction - though dissatisfaction results from their absence
managers adhere to company policy
synergy
Hygiene factors
Process-oriented changes
15. Creation of new products - Improvement of existing products - Alteration of old products
reengineering
bureaucracy
Product development
Blake-Mouton managerial grid model
16. Identifies the set of dependent tasks that together take the longest time to complete as the critical path.
Unions and employers
Program Evaluation and Review Technique
product champion
driver
17. Give positive satisfaction
Personal Development
Motivators
Final step in decision-making process
quantitative school
18. Developed the acceptance theory of management
differentiation strategy
Chester Bernard
Frederick Herzberg's two-factor theory
organizational chart
19. Emphasizes personal relationships
behavioral school
informal organization
horizontal job loading
job enrichment
20. Most efficient way of bringing about improvement in quality
Hierarchical authority
Henri Fayol
unity of command principle
reengineering
21. Specific work goals that middle-level managers derive from the broader strategic goals
Referent power
Tactical goals
Smoothing
Final step in decision-making process
22. Idea that subjects of an experiment alter their behavior in response to the fact that they are being studied
Pygmalion effect
Frederick Taylor
Hawthorne effect
contingency school
23. Organization-wide - long-term goal devised by a top-level manager.
centralized organization
Smoothing
strategic goal
product champion
24. Average manager spends the majority of his or her time
Mary Parker Follett
horizontal job loading
Payback analysis
Communication
25. Provides the employee with increased authority and responsibility
organizational development theory
Hawthorne effect
job enrichment
informal organization
26. Decisions are more consistent from manager to manager
ISO 9000 Certification
managers adhere to company policy
bureaucracy
quantitative school
27. Upholded segregation
Ethics
functional team
Hygiene factors
Plessy v. Ferguson
28. Coercive and reward powers
Brown v. Board of Education
transactional leader
Final step in decision-making process
organic structures
29. Strives to improve performance to deliver high-quality goods or services
Unions and employers
differentiation strategy
reengineering
customer-focused quality school
30. A force of change directed toward solving a problem.
classical school of management
Mary Parker Follett
Projection
driver
31. Implies a focus on all levels and areas of an organization
problem with functional authority
TQM (Total Quality Management)
unity of command principle
work specialization
32. Father of scientific management
Frederick Herzberg's two-factor theory
horizontal job loading
Frederick Taylor
work specialization
33. Extend authority to the lowest possible levels.
Balance sheet
decentralized companies
kaizen approach
ISO 9000 Certification
34. Framework for the hierarchy of an organization
transactional leader
Needs assessment
organizational chart
ISO 9000 Certification
35. Individual who promotes the development of an innovative product within an organization
product champion
functional structure
Plessy v. Ferguson
NAFTA regional trading
36. Example of an intrinsic reward
functional structure
Personal Development
customer-focused quality school
Henri Fayol
37. Canada - Mexico - and the United States
decentralized companies
NAFTA regional trading
Hierarchical authority
classical school of management
38. To always be the first one out with the latest and greatest product.
Product development
differentiation strategy
Payback analysis
Frederick Taylor
39. Job enlargement
Final step in decision-making process
decentralized companies
synergy
horizontal job loading
40. Division of an organization's tasks into separate jobs.
problem with functional authority
Final step in decision-making process
contingency school
work specialization
41. Ability of a system to total more than the sum of its parts
synergy
contingency school
have initiative
Frederick Herzberg's two-factor theory
42. Operate without managers
differentiation strategy
driver
centralized organization
Self-directed teams
43. Broadens the definition of a customer to anyone to whom an employee passes on his product
Total Quality Management
Dynamic Environment
have initiative
leadership
44. Low-level concern with both people and production
Blake-Mouton managerial grid model
Sarbanes-Oxley Act
Referent power
Ethics
45. Code of organizational conduct that reflects the overall values and principles of a business
infrastructure
Operational goals
Hawthorne effect
Ethics
46. Determines which alternative will pay back an initial investment most quickly
Hierarchical authority
Referent power
Payback analysis
Needs assessment
47. Shows a complete picture of several alternative decision paths
Payback analysis
decision tree
managerial roles three categories:
functional structure
48. Emphasizes an institutional or group focus.
Collectivism
behavioral school
customer-focused quality school
Sarbanes-Oxley Act
49. Ascribing one's own ideas or emotions to another
NAFTA regional trading
Projection
leadership
compensation
50. Collective bargaining occurs between
driver
Hierarchical authority
Pygmalion effect
Unions and employers