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Test your basic knowledge |
CLEP Intro To Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Broadens the definition of a customer to anyone to whom an employee passes on his product
unity of command principle
Cross-functional teams
Total Quality Management
contingency school
2. Establish an evaluation and control system
Smoothing
Final step in decision-making process
quantitative school
Mary Parker Follett
3. Invested by employees in a leader whom they admire and wish to emulate
organizational chart
standards
Referent power
Henri Fayol
4. A force of change directed toward solving a problem.
work specialization
Hawthorne effect
Plessy v. Ferguson
driver
5. Coercive and reward powers
behavioral school
transactional leader
Hawthorne effect
Hygiene factors
6. Operate without managers
organizational chart
managerial roles three categories:
Personal Development
Self-directed teams
7. Shows a complete picture of several alternative decision paths
Final step in decision-making process
Collectivism
unity of command principle
decision tree
8. Informational - interpersonal - and decisional
managerial roles three categories:
Program Evaluation and Review Technique
Operational goals
Brown v. Board of Education
9. Physical support system for the economic activities of a country
Frederick Herzberg's two-factor theory
decentralized companies
Hygiene factors
infrastructure
10. Ability of a system to total more than the sum of its parts
Self-directed teams
job enrichment
synergy
Projection
11. Individual will act according to what another's expectation of him or her is.
Operational goals
organic structures
Pygmalion effect
Frederick Herzberg's two-factor theory
12. Certain factors in the workplace cause job satisfaction & dissatisfaction
13. Individual who promotes the development of an innovative product within an organization
organic structures
product champion
decentralized companies
work specialization
14. Father of scientific management
Final step in decision-making process
Frederick Taylor
behavioral school
Tactical goals
15. Can respond quickly to the latest trends.
managerial roles three categories:
Balance sheet
organic structures
unity of command principle
16. Identifies the set of dependent tasks that together take the longest time to complete as the critical path.
TQM (Total Quality Management)
Brown v. Board of Education
Program Evaluation and Review Technique
informal organization
17. Emphasized that organizations establish participation & decision making goals for employees
driver
Mary Parker Follett
functional team
job enrichment
18. Increased productivity - Dont deal with other departments much
Personal Development
functional structure
problem with functional authority
decentralized companies
19. Do not give positive satisfaction - though dissatisfaction results from their absence
Ethics
Motivators
Chester Bernard
Hygiene factors
20. Focuses on the human-based elements of work
Frederick Taylor
Ethics
behavioral school
decision tree
21. Emphasizes an institutional or group focus.
Unions and employers
kaizen approach
Collectivism
managerial roles three categories:
22. Average manager spends the majority of his or her time
Communication
Pygmalion effect
Blake-Mouton managerial grid model
Cross-functional teams
23. Framework for the hierarchy of an organization
contingency school
ISO 9000 Certification
NAFTA regional trading
organizational chart
24. Idea that subjects of an experiment alter their behavior in response to the fact that they are being studied
decision tree
work specialization
Motivators
Hawthorne effect
25. Show an organization's assets at any given point in time
Balance sheet
Hygiene factors
Mary Parker Follett
managers adhere to company policy
26. Guidelines to which employees must adhere to ensure the quality of their work
Pygmalion effect
standards
differentiation strategy
functional structure
27. Canada - Mexico - and the United States
NAFTA regional trading
Brown v. Board of Education
driver
functional team
28. Creativity - direction - delegation -control - collaboration
Hawthorne effect
have initiative
organizational development theory
bureaucracy
29. Strives to improve performance to deliver high-quality goods or services
Product development
Personal Development
customer-focused quality school
compensation
30. Creation of new products - Improvement of existing products - Alteration of old products
Unions and employers
reengineering
Product development
horizontal job loading
31. Code of organizational conduct that reflects the overall values and principles of a business
Ethics
centralized organization
NAFTA regional trading
ISO 9000 Certification
32. States that each employee must be accountable to one and only one supervisor.
Hawthorne effect
leadership
unity of command principle
Final step in decision-making process
33. Low-level concern with both people and production
Hierarchical authority
Sarbanes-Oxley Act
Blake-Mouton managerial grid model
driver
34. Comprised of experts from various functions
standards
reengineering
Frederick Taylor
Cross-functional teams
35. It can defy unity of command.
problem with functional authority
infrastructure
Plessy v. Ferguson
Balance sheet
36. Declared racial segregation unconstitutional
compensation
Unions and employers
Referent power
Brown v. Board of Education
37. Upholded segregation
Ethics
Payback analysis
Plessy v. Ferguson
quantitative school
38. Implies a focus on all levels and areas of an organization
Brown v. Board of Education
compensation
TQM (Total Quality Management)
Smoothing
39. Concentrates authority in the upper levels.
decentralized companies
centralized organization
differentiation strategy
quantitative school
40. Playing down differences among parties
work specialization
Product development
Sarbanes-Oxley Act
Smoothing
41. Most efficient way of bringing about improvement in quality
reengineering
driver
Referent power
Chester Bernard
42. Ambitious and perseverant
Plessy v. Ferguson
Payback analysis
Frederick Taylor
have initiative
43. Job enlargement
managers adhere to company policy
Process-oriented changes
horizontal job loading
Blake-Mouton managerial grid model
44. Give positive satisfaction
Projection
Motivators
Smoothing
leadership
45. Example of an intrinsic reward
Cross-functional teams
Personal Development
decentralized companies
informal organization
46. Decisions go through a number of channels before resolution can be reached
Hierarchical authority
Self-directed teams
have initiative
contingency school
47. 14 principles of management
Henri Fayol
Cross-functional teams
Ethics
contingency school
48. Extend authority to the lowest possible levels.
Self-directed teams
decentralized companies
classical school of management
Plessy v. Ferguson
49. Takes a flexible approach to management that depends on a given situation.
problem with functional authority
Smoothing
contingency school
driver
50. Structure with a number of channels
leadership
bureaucracy
organic structures
Smoothing