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Test your basic knowledge |
CLEP Intro To Management
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Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Certain factors in the workplace cause job satisfaction & dissatisfaction
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2. Takes a flexible approach to management that depends on a given situation.
Dynamic Environment
bureaucracy
contingency school
Henri Fayol
3. Ensures protection for corporate whistle-blowers
Communication
Sarbanes-Oxley Act
Smoothing
Referent power
4. First phase of a company training program generally focuses on
Dynamic Environment
NAFTA regional trading
Needs assessment
customer-focused quality school
5. Give positive satisfaction
Motivators
NAFTA regional trading
contingency school
Product development
6. Average manager spends the majority of his or her time
Smoothing
product champion
organizational development theory
Communication
7. Focuses on the single best way to perform and manage tasks.
Tactical goals
Projection
leadership
classical school of management
8. Canada - Mexico - and the United States
NAFTA regional trading
managers adhere to company policy
work specialization
Hawthorne effect
9. Plan to make major changes to the processes and culture of an entire organization
decision tree
Dynamic Environment
organizational development
problem with functional authority
10. Coercive and reward powers
Pygmalion effect
reengineering
Blake-Mouton managerial grid model
transactional leader
11. Increased productivity - Dont deal with other departments much
Plessy v. Ferguson
functional structure
Total Quality Management
transactional leader
12. Use of quantitative techniques such as statistics and computer simulations to aid in managerial decision-making processes
Brown v. Board of Education
quantitative school
organizational development theory
Unions and employers
13. Upholded segregation
Frederick Taylor
behavioral school
Plessy v. Ferguson
Brown v. Board of Education
14. Physical support system for the economic activities of a country
infrastructure
Sarbanes-Oxley Act
have initiative
Brown v. Board of Education
15. Individual will act according to what another's expectation of him or her is.
have initiative
Hygiene factors
behavioral school
Pygmalion effect
16. Extend authority to the lowest possible levels.
Total Quality Management
Smoothing
decentralized companies
Pygmalion effect
17. Identifies the set of dependent tasks that together take the longest time to complete as the critical path.
Frederick Herzberg's two-factor theory
reengineering
informal organization
Program Evaluation and Review Technique
18. Decisions are more consistent from manager to manager
managers adhere to company policy
Hygiene factors
informal organization
Chester Bernard
19. Guidelines to which employees must adhere to ensure the quality of their work
work specialization
standards
organizational development
Mary Parker Follett
20. Show an organization's assets at any given point in time
unity of command principle
Balance sheet
driver
Mary Parker Follett
21. Collective bargaining occurs between
unity of command principle
Balance sheet
informal organization
Unions and employers
22. Composed employees number of hierarchical levels
functional team
Cross-functional teams
synergy
Dynamic Environment
23. Father of scientific management
Operational goals
problem with functional authority
Frederick Taylor
Personal Development
24. Ambitious and perseverant
have initiative
contingency school
Chester Bernard
strategic goal
25. Example of an intrinsic reward
compensation
problem with functional authority
behavioral school
Personal Development
26. Creation of new products - Improvement of existing products - Alteration of old products
Motivators
leadership
Plessy v. Ferguson
Product development
27. Invested by employees in a leader whom they admire and wish to emulate
Referent power
behavioral school
decentralized companies
organizational chart
28. Can respond quickly to the latest trends.
differentiation strategy
Unions and employers
organic structures
Needs assessment
29. Creativity - direction - delegation -control - collaboration
Cross-functional teams
Collectivism
organizational development theory
Smoothing
30. Division of an organization's tasks into separate jobs.
Pygmalion effect
work specialization
Product development
Hygiene factors
31. Developed by first-level supervisors to schedule work to meet tactical goals; Highly Measurable
Operational goals
managerial roles three categories:
organizational development theory
informal organization
32. Emphasized that organizations establish participation & decision making goals for employees
Mary Parker Follett
decision tree
NAFTA regional trading
have initiative
33. Broadens the definition of a customer to anyone to whom an employee passes on his product
Total Quality Management
Operational goals
Program Evaluation and Review Technique
work specialization
34. Idea that subjects of an experiment alter their behavior in response to the fact that they are being studied
Program Evaluation and Review Technique
Hawthorne effect
work specialization
customer-focused quality school
35. Strives to improve performance to deliver high-quality goods or services
transactional leader
informal organization
managerial roles three categories:
customer-focused quality school
36. A demonstration of high quality maintenance
ISO 9000 Certification
organizational development
problem with functional authority
strategic goal
37. Emphasizes an institutional or group focus.
Frederick Taylor
Collectivism
Ethics
reengineering
38. A force of change directed toward solving a problem.
driver
organizational development
Final step in decision-making process
horizontal job loading
39. Ability of a system to total more than the sum of its parts
synergy
Needs assessment
Chester Bernard
Total Quality Management
40. Decisions go through a number of channels before resolution can be reached
Hierarchical authority
behavioral school
Hygiene factors
reengineering
41. Implies a focus on all levels and areas of an organization
strategic goal
TQM (Total Quality Management)
Hierarchical authority
organizational chart
42. Structure with a number of channels
bureaucracy
Payback analysis
job enrichment
Needs assessment
43. Comprised of experts from various functions
ISO 9000 Certification
Cross-functional teams
Frederick Taylor
Tactical goals
44. Shows a complete picture of several alternative decision paths
decision tree
Hierarchical authority
driver
classical school of management
45. Job enlargement
decentralized companies
horizontal job loading
Frederick Taylor
Ethics
46. Operate without managers
ISO 9000 Certification
Unions and employers
Self-directed teams
Henri Fayol
47. Establish an evaluation and control system
reengineering
Final step in decision-making process
strategic goal
organizational development theory
48. Includes an employee's salary and benefits
synergy
classical school of management
compensation
Pygmalion effect
49. Most efficient way of bringing about improvement in quality
problem with functional authority
reengineering
Pygmalion effect
unity of command principle
50. Specific work goals that middle-level managers derive from the broader strategic goals
Self-directed teams
Chester Bernard
Tactical goals
customer-focused quality school
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