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Test your basic knowledge |
CLEP Intro To Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Specific work goals that middle-level managers derive from the broader strategic goals
Tactical goals
Smoothing
Payback analysis
Hygiene factors
2. Organization-wide - long-term goal devised by a top-level manager.
strategic goal
Final step in decision-making process
Program Evaluation and Review Technique
Process-oriented changes
3. Determines which alternative will pay back an initial investment most quickly
Ethics
Payback analysis
Process-oriented changes
Frederick Herzberg's two-factor theory
4. A force of change directed toward solving a problem.
Payback analysis
customer-focused quality school
compensation
driver
5. Father of scientific management
horizontal job loading
Frederick Taylor
infrastructure
TQM (Total Quality Management)
6. Ambitious and perseverant
reengineering
organizational development
Payback analysis
have initiative
7. Framework for the hierarchy of an organization
Needs assessment
organizational chart
ISO 9000 Certification
Cross-functional teams
8. Structure with a number of channels
transactional leader
classical school of management
bureaucracy
reengineering
9. Average manager spends the majority of his or her time
Communication
decision tree
functional structure
Unions and employers
10. Constant change
organizational development
Dynamic Environment
managers adhere to company policy
Balance sheet
11. It can defy unity of command.
infrastructure
problem with functional authority
transactional leader
organizational chart
12. Includes an employee's salary and benefits
compensation
ISO 9000 Certification
Hawthorne effect
organizational development
13. Operate without managers
TQM (Total Quality Management)
informal organization
Unions and employers
Self-directed teams
14. Ability to garner the respect and cooperation of employees to achieve an organization's goals
Hierarchical authority
Dynamic Environment
Unions and employers
leadership
15. Decisions go through a number of channels before resolution can be reached
quantitative school
functional team
Chester Bernard
Hierarchical authority
16. Implies a focus on all levels and areas of an organization
centralized organization
TQM (Total Quality Management)
driver
Mary Parker Follett
17. Establish an evaluation and control system
Final step in decision-making process
synergy
managerial roles three categories:
Tactical goals
18. Decisions are more consistent from manager to manager
problem with functional authority
Brown v. Board of Education
managers adhere to company policy
Plessy v. Ferguson
19. Takes a flexible approach to management that depends on a given situation.
Smoothing
compensation
contingency school
Cross-functional teams
20. Focuses on the single best way to perform and manage tasks.
Collectivism
classical school of management
Operational goals
Mary Parker Follett
21. Shows a complete picture of several alternative decision paths
Motivators
decision tree
Needs assessment
Program Evaluation and Review Technique
22. Use of quantitative techniques such as statistics and computer simulations to aid in managerial decision-making processes
TQM (Total Quality Management)
contingency school
driver
quantitative school
23. Composed employees number of hierarchical levels
Smoothing
contingency school
functional team
Mary Parker Follett
24. Working toward steady continuous improvement
Program Evaluation and Review Technique
kaizen approach
behavioral school
reengineering
25. Creativity - direction - delegation -control - collaboration
organizational development theory
organizational chart
organic structures
unity of command principle
26. Developed by first-level supervisors to schedule work to meet tactical goals; Highly Measurable
Henri Fayol
Communication
Pygmalion effect
Operational goals
27. Identifies the set of dependent tasks that together take the longest time to complete as the critical path.
Program Evaluation and Review Technique
problem with functional authority
job enrichment
Mary Parker Follett
28. Strives to improve performance to deliver high-quality goods or services
Hawthorne effect
leadership
customer-focused quality school
Frederick Taylor
29. Most efficient way of bringing about improvement in quality
reengineering
Brown v. Board of Education
Cross-functional teams
standards
30. Concentrates authority in the upper levels.
Self-directed teams
Henri Fayol
classical school of management
centralized organization
31. Emphasizes personal relationships
informal organization
synergy
infrastructure
Personal Development
32. Creation of new products - Improvement of existing products - Alteration of old products
Product development
Dynamic Environment
compensation
work specialization
33. Focuses on the human-based elements of work
Pygmalion effect
reengineering
job enrichment
behavioral school
34. Collective bargaining occurs between
Chester Bernard
product champion
kaizen approach
Unions and employers
35. Ensures protection for corporate whistle-blowers
Frederick Herzberg's two-factor theory
NAFTA regional trading
Sarbanes-Oxley Act
Pygmalion effect
36. Individual will act according to what another's expectation of him or her is.
Ethics
horizontal job loading
Pygmalion effect
Operational goals
37. Division of an organization's tasks into separate jobs.
Collectivism
synergy
work specialization
organizational development theory
38. Ascribing one's own ideas or emotions to another
functional structure
Projection
Payback analysis
driver
39. Increase productivity and efficiency by reengineering work processes
classical school of management
Process-oriented changes
Projection
Program Evaluation and Review Technique
40. Plan to make major changes to the processes and culture of an entire organization
ISO 9000 Certification
Tactical goals
organizational development
Dynamic Environment
41. Invested by employees in a leader whom they admire and wish to emulate
Tactical goals
differentiation strategy
Product development
Referent power
42. Show an organization's assets at any given point in time
Hawthorne effect
Balance sheet
Plessy v. Ferguson
Tactical goals
43. Provides the employee with increased authority and responsibility
ISO 9000 Certification
Projection
decentralized companies
job enrichment
44. Give positive satisfaction
organizational chart
TQM (Total Quality Management)
Mary Parker Follett
Motivators
45. Individual who promotes the development of an innovative product within an organization
kaizen approach
product champion
Communication
Chester Bernard
46. Extend authority to the lowest possible levels.
Hierarchical authority
decentralized companies
driver
transactional leader
47. Playing down differences among parties
NAFTA regional trading
Smoothing
Self-directed teams
horizontal job loading
48. Comprised of experts from various functions
Frederick Taylor
synergy
Cross-functional teams
functional team
49. Canada - Mexico - and the United States
Chester Bernard
leadership
NAFTA regional trading
organic structures
50. Ability of a system to total more than the sum of its parts
transactional leader
Mary Parker Follett
problem with functional authority
synergy