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Test your basic knowledge |
CLEP Intro To Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Working toward steady continuous improvement
customer-focused quality school
Plessy v. Ferguson
kaizen approach
functional structure
2. Extend authority to the lowest possible levels.
decentralized companies
Sarbanes-Oxley Act
Total Quality Management
Ethics
3. Ability of a system to total more than the sum of its parts
Program Evaluation and Review Technique
synergy
Frederick Herzberg's two-factor theory
have initiative
4. Strives to improve performance to deliver high-quality goods or services
customer-focused quality school
centralized organization
Payback analysis
Brown v. Board of Education
5. Average manager spends the majority of his or her time
organizational development
managers adhere to company policy
Motivators
Communication
6. Increased productivity - Dont deal with other departments much
organic structures
Brown v. Board of Education
Projection
functional structure
7. Composed employees number of hierarchical levels
compensation
strategic goal
functional team
Collectivism
8. Developed the acceptance theory of management
Collectivism
TQM (Total Quality Management)
have initiative
Chester Bernard
9. Coercive and reward powers
transactional leader
differentiation strategy
Unions and employers
functional structure
10. Declared racial segregation unconstitutional
Brown v. Board of Education
standards
strategic goal
decentralized companies
11. Concentrates authority in the upper levels.
leadership
synergy
centralized organization
Blake-Mouton managerial grid model
12. Give positive satisfaction
Motivators
TQM (Total Quality Management)
Referent power
ISO 9000 Certification
13. Ability to garner the respect and cooperation of employees to achieve an organization's goals
kaizen approach
leadership
compensation
NAFTA regional trading
14. Low-level concern with both people and production
organizational chart
Brown v. Board of Education
Unions and employers
Blake-Mouton managerial grid model
15. Upholded segregation
Plessy v. Ferguson
organic structures
reengineering
behavioral school
16. Father of scientific management
Product development
driver
Brown v. Board of Education
Frederick Taylor
17. Use of quantitative techniques such as statistics and computer simulations to aid in managerial decision-making processes
quantitative school
Hygiene factors
managerial roles three categories:
Pygmalion effect
18. Emphasizes personal relationships
standards
Mary Parker Follett
informal organization
Cross-functional teams
19. Plan to make major changes to the processes and culture of an entire organization
Process-oriented changes
organizational development
centralized organization
Mary Parker Follett
20. Includes an employee's salary and benefits
compensation
have initiative
organizational development theory
Hygiene factors
21. Division of an organization's tasks into separate jobs.
Plessy v. Ferguson
standards
work specialization
Brown v. Board of Education
22. A force of change directed toward solving a problem.
driver
problem with functional authority
product champion
horizontal job loading
23. Informational - interpersonal - and decisional
managerial roles three categories:
organizational development theory
Self-directed teams
Balance sheet
24. Identifies the set of dependent tasks that together take the longest time to complete as the critical path.
Balance sheet
behavioral school
Program Evaluation and Review Technique
Needs assessment
25. Structure with a number of channels
bureaucracy
Frederick Taylor
reengineering
decision tree
26. Guidelines to which employees must adhere to ensure the quality of their work
infrastructure
Collectivism
standards
horizontal job loading
27. Takes a flexible approach to management that depends on a given situation.
contingency school
kaizen approach
organizational development
behavioral school
28. Comprised of experts from various functions
functional team
Cross-functional teams
Process-oriented changes
Projection
29. Determines which alternative will pay back an initial investment most quickly
Payback analysis
contingency school
Final step in decision-making process
strategic goal
30. It can defy unity of command.
problem with functional authority
functional structure
Smoothing
Tactical goals
31. Organization-wide - long-term goal devised by a top-level manager.
Plessy v. Ferguson
Frederick Taylor
strategic goal
contingency school
32. States that each employee must be accountable to one and only one supervisor.
contingency school
Unions and employers
unity of command principle
centralized organization
33. Show an organization's assets at any given point in time
Frederick Herzberg's two-factor theory
Balance sheet
Mary Parker Follett
Unions and employers
34. Collective bargaining occurs between
Total Quality Management
Unions and employers
Balance sheet
have initiative
35. Canada - Mexico - and the United States
NAFTA regional trading
leadership
decision tree
Ethics
36. Physical support system for the economic activities of a country
Motivators
infrastructure
leadership
Product development
37. Focuses on the single best way to perform and manage tasks.
product champion
Personal Development
Tactical goals
classical school of management
38. Creation of new products - Improvement of existing products - Alteration of old products
Product development
Motivators
Mary Parker Follett
managers adhere to company policy
39. Ensures protection for corporate whistle-blowers
Sarbanes-Oxley Act
customer-focused quality school
differentiation strategy
classical school of management
40. Operate without managers
Self-directed teams
Referent power
Personal Development
organic structures
41. Decisions are more consistent from manager to manager
managers adhere to company policy
Dynamic Environment
Needs assessment
Collectivism
42. Framework for the hierarchy of an organization
compensation
organizational chart
transactional leader
Plessy v. Ferguson
43. Creativity - direction - delegation -control - collaboration
organizational development theory
contingency school
Program Evaluation and Review Technique
functional team
44. Code of organizational conduct that reflects the overall values and principles of a business
organizational chart
centralized organization
Ethics
infrastructure
45. Establish an evaluation and control system
Henri Fayol
TQM (Total Quality Management)
product champion
Final step in decision-making process
46. Do not give positive satisfaction - though dissatisfaction results from their absence
differentiation strategy
Pygmalion effect
Hygiene factors
horizontal job loading
47. Can respond quickly to the latest trends.
organic structures
Plessy v. Ferguson
Mary Parker Follett
organizational development
48. Broadens the definition of a customer to anyone to whom an employee passes on his product
organic structures
Total Quality Management
managers adhere to company policy
Blake-Mouton managerial grid model
49. Constant change
Hygiene factors
contingency school
Dynamic Environment
centralized organization
50. Developed by first-level supervisors to schedule work to meet tactical goals; Highly Measurable
product champion
synergy
managerial roles three categories:
Operational goals