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Test your basic knowledge |
CLEP Intro To Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. States that each employee must be accountable to one and only one supervisor.
contingency school
Process-oriented changes
organizational chart
unity of command principle
2. Provides the employee with increased authority and responsibility
work specialization
job enrichment
Pygmalion effect
Tactical goals
3. Canada - Mexico - and the United States
managers adhere to company policy
NAFTA regional trading
product champion
Operational goals
4. Informational - interpersonal - and decisional
leadership
Operational goals
managerial roles three categories:
informal organization
5. Comprised of experts from various functions
Plessy v. Ferguson
behavioral school
Cross-functional teams
Final step in decision-making process
6. Invested by employees in a leader whom they admire and wish to emulate
Referent power
managers adhere to company policy
Product development
product champion
7. Show an organization's assets at any given point in time
functional structure
work specialization
organizational chart
Balance sheet
8. Idea that subjects of an experiment alter their behavior in response to the fact that they are being studied
Hawthorne effect
work specialization
organizational chart
TQM (Total Quality Management)
9. Division of an organization's tasks into separate jobs.
functional team
work specialization
differentiation strategy
informal organization
10. Most efficient way of bringing about improvement in quality
Process-oriented changes
kaizen approach
Motivators
reengineering
11. Concentrates authority in the upper levels.
Plessy v. Ferguson
organizational development theory
Motivators
centralized organization
12. Strives to improve performance to deliver high-quality goods or services
customer-focused quality school
contingency school
Hawthorne effect
decentralized companies
13. Increased productivity - Dont deal with other departments much
organizational development theory
Hygiene factors
driver
functional structure
14. Creativity - direction - delegation -control - collaboration
functional team
organizational development theory
organizational chart
informal organization
15. Father of scientific management
decentralized companies
Frederick Taylor
work specialization
centralized organization
16. Focuses on the human-based elements of work
Product development
organizational development
organizational chart
behavioral school
17. Framework for the hierarchy of an organization
Hygiene factors
NAFTA regional trading
organizational chart
contingency school
18. Ambitious and perseverant
behavioral school
have initiative
Collectivism
strategic goal
19. Guidelines to which employees must adhere to ensure the quality of their work
standards
work specialization
contingency school
Projection
20. Individual will act according to what another's expectation of him or her is.
Pygmalion effect
Mary Parker Follett
organizational chart
synergy
21. Emphasizes an institutional or group focus.
compensation
quantitative school
Referent power
Collectivism
22. Structure with a number of channels
informal organization
Frederick Herzberg's two-factor theory
bureaucracy
job enrichment
23. Operate without managers
contingency school
Self-directed teams
Communication
kaizen approach
24. Do not give positive satisfaction - though dissatisfaction results from their absence
Projection
Hygiene factors
Frederick Taylor
NAFTA regional trading
25. Creation of new products - Improvement of existing products - Alteration of old products
Product development
transactional leader
Payback analysis
job enrichment
26. Plan to make major changes to the processes and culture of an entire organization
managerial roles three categories:
Process-oriented changes
organizational development
Hawthorne effect
27. Playing down differences among parties
Dynamic Environment
Hygiene factors
Ethics
Smoothing
28. Individual who promotes the development of an innovative product within an organization
driver
bureaucracy
product champion
organizational chart
29. Ability to garner the respect and cooperation of employees to achieve an organization's goals
organizational development theory
Dynamic Environment
leadership
Frederick Herzberg's two-factor theory
30. Code of organizational conduct that reflects the overall values and principles of a business
Ethics
behavioral school
leadership
contingency school
31. A demonstration of high quality maintenance
ISO 9000 Certification
have initiative
decentralized companies
Henri Fayol
32. Upholded segregation
kaizen approach
managers adhere to company policy
Plessy v. Ferguson
infrastructure
33. Ability of a system to total more than the sum of its parts
Pygmalion effect
Hawthorne effect
synergy
decentralized companies
34. Includes an employee's salary and benefits
compensation
Self-directed teams
Plessy v. Ferguson
Collectivism
35. Declared racial segregation unconstitutional
managerial roles three categories:
decision tree
Brown v. Board of Education
Unions and employers
36. Broadens the definition of a customer to anyone to whom an employee passes on his product
Sarbanes-Oxley Act
contingency school
Total Quality Management
behavioral school
37. Decisions go through a number of channels before resolution can be reached
Hierarchical authority
Tactical goals
Needs assessment
organic structures
38. Can respond quickly to the latest trends.
kaizen approach
Personal Development
organic structures
Final step in decision-making process
39. Organization-wide - long-term goal devised by a top-level manager.
product champion
Hygiene factors
classical school of management
strategic goal
40. Certain factors in the workplace cause job satisfaction & dissatisfaction
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41. Average manager spends the majority of his or her time
Dynamic Environment
Communication
reengineering
Frederick Taylor
42. Developed by first-level supervisors to schedule work to meet tactical goals; Highly Measurable
Motivators
Operational goals
Brown v. Board of Education
Hawthorne effect
43. Implies a focus on all levels and areas of an organization
ISO 9000 Certification
Personal Development
Tactical goals
TQM (Total Quality Management)
44. Collective bargaining occurs between
transactional leader
reengineering
customer-focused quality school
Unions and employers
45. Coercive and reward powers
centralized organization
managerial roles three categories:
bureaucracy
transactional leader
46. Specific work goals that middle-level managers derive from the broader strategic goals
compensation
Program Evaluation and Review Technique
Tactical goals
Projection
47. To always be the first one out with the latest and greatest product.
Frederick Herzberg's two-factor theory
differentiation strategy
Mary Parker Follett
leadership
48. Identifies the set of dependent tasks that together take the longest time to complete as the critical path.
Program Evaluation and Review Technique
NAFTA regional trading
Operational goals
behavioral school
49. First phase of a company training program generally focuses on
differentiation strategy
Final step in decision-making process
Frederick Herzberg's two-factor theory
Needs assessment
50. Use of quantitative techniques such as statistics and computer simulations to aid in managerial decision-making processes
organic structures
Program Evaluation and Review Technique
quantitative school
Process-oriented changes