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Test your basic knowledge |
CLEP Intro To Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Includes an employee's salary and benefits
compensation
Motivators
Needs assessment
classical school of management
2. It can defy unity of command.
Referent power
problem with functional authority
Henri Fayol
Blake-Mouton managerial grid model
3. Individual will act according to what another's expectation of him or her is.
Payback analysis
Pygmalion effect
organizational development theory
problem with functional authority
4. Give positive satisfaction
Motivators
Communication
Hygiene factors
TQM (Total Quality Management)
5. Division of an organization's tasks into separate jobs.
work specialization
Needs assessment
Operational goals
Frederick Taylor
6. States that each employee must be accountable to one and only one supervisor.
unity of command principle
work specialization
differentiation strategy
job enrichment
7. Example of an intrinsic reward
Process-oriented changes
organizational chart
Personal Development
Balance sheet
8. Physical support system for the economic activities of a country
contingency school
infrastructure
differentiation strategy
functional team
9. Playing down differences among parties
informal organization
TQM (Total Quality Management)
NAFTA regional trading
Smoothing
10. Individual who promotes the development of an innovative product within an organization
kaizen approach
Pygmalion effect
quantitative school
product champion
11. Framework for the hierarchy of an organization
standards
organizational chart
organic structures
Hawthorne effect
12. Organization-wide - long-term goal devised by a top-level manager.
strategic goal
decentralized companies
NAFTA regional trading
Frederick Taylor
13. Use of quantitative techniques such as statistics and computer simulations to aid in managerial decision-making processes
quantitative school
organizational development
strategic goal
Unions and employers
14. Composed employees number of hierarchical levels
functional team
Communication
kaizen approach
Unions and employers
15. Ability to garner the respect and cooperation of employees to achieve an organization's goals
Cross-functional teams
Sarbanes-Oxley Act
leadership
Balance sheet
16. Low-level concern with both people and production
organizational development theory
Ethics
Projection
Blake-Mouton managerial grid model
17. Invested by employees in a leader whom they admire and wish to emulate
NAFTA regional trading
Pygmalion effect
Referent power
customer-focused quality school
18. Can respond quickly to the latest trends.
Payback analysis
compensation
organic structures
behavioral school
19. Ability of a system to total more than the sum of its parts
synergy
customer-focused quality school
managerial roles three categories:
Ethics
20. Canada - Mexico - and the United States
informal organization
NAFTA regional trading
work specialization
Needs assessment
21. Emphasizes personal relationships
ISO 9000 Certification
informal organization
Collectivism
classical school of management
22. Average manager spends the majority of his or her time
Ethics
organizational development
contingency school
Communication
23. Structure with a number of channels
Product development
organic structures
Motivators
bureaucracy
24. Ensures protection for corporate whistle-blowers
NAFTA regional trading
Plessy v. Ferguson
Sarbanes-Oxley Act
product champion
25. Increase productivity and efficiency by reengineering work processes
Process-oriented changes
Balance sheet
Frederick Taylor
decision tree
26. Operate without managers
Balance sheet
Program Evaluation and Review Technique
functional structure
Self-directed teams
27. Focuses on the human-based elements of work
classical school of management
functional structure
behavioral school
Communication
28. Specific work goals that middle-level managers derive from the broader strategic goals
Self-directed teams
Tactical goals
Personal Development
contingency school
29. Most efficient way of bringing about improvement in quality
NAFTA regional trading
Unions and employers
Communication
reengineering
30. Emphasizes an institutional or group focus.
transactional leader
problem with functional authority
Collectivism
Pygmalion effect
31. Broadens the definition of a customer to anyone to whom an employee passes on his product
Tactical goals
Total Quality Management
Product development
NAFTA regional trading
32. Upholded segregation
Self-directed teams
Plessy v. Ferguson
infrastructure
decision tree
33. Working toward steady continuous improvement
kaizen approach
Ethics
strategic goal
Pygmalion effect
34. Certain factors in the workplace cause job satisfaction & dissatisfaction
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35. A force of change directed toward solving a problem.
Chester Bernard
decision tree
Tactical goals
driver
36. Developed the acceptance theory of management
Balance sheet
Chester Bernard
infrastructure
differentiation strategy
37. Do not give positive satisfaction - though dissatisfaction results from their absence
Hygiene factors
Final step in decision-making process
leadership
problem with functional authority
38. Guidelines to which employees must adhere to ensure the quality of their work
Henri Fayol
Process-oriented changes
Pygmalion effect
standards
39. Coercive and reward powers
leadership
ISO 9000 Certification
Frederick Taylor
transactional leader
40. Creativity - direction - delegation -control - collaboration
kaizen approach
Personal Development
Operational goals
organizational development theory
41. Identifies the set of dependent tasks that together take the longest time to complete as the critical path.
kaizen approach
Henri Fayol
Program Evaluation and Review Technique
Needs assessment
42. A demonstration of high quality maintenance
Final step in decision-making process
synergy
kaizen approach
ISO 9000 Certification
43. Ambitious and perseverant
Unions and employers
Communication
quantitative school
have initiative
44. 14 principles of management
Cross-functional teams
Henri Fayol
Self-directed teams
horizontal job loading
45. Collective bargaining occurs between
Referent power
Blake-Mouton managerial grid model
Unions and employers
Collectivism
46. Extend authority to the lowest possible levels.
differentiation strategy
managers adhere to company policy
decentralized companies
Needs assessment
47. Decisions are more consistent from manager to manager
decentralized companies
managers adhere to company policy
Collectivism
kaizen approach
48. First phase of a company training program generally focuses on
NAFTA regional trading
Needs assessment
Pygmalion effect
Collectivism
49. Ascribing one's own ideas or emotions to another
infrastructure
Projection
leadership
Blake-Mouton managerial grid model
50. Establish an evaluation and control system
Hierarchical authority
Final step in decision-making process
driver
differentiation strategy