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Test your basic knowledge |
CLEP Intro To Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Individual will act according to what another's expectation of him or her is.
Program Evaluation and Review Technique
Pygmalion effect
Plessy v. Ferguson
strategic goal
2. Extend authority to the lowest possible levels.
leadership
Unions and employers
decentralized companies
Pygmalion effect
3. Organization-wide - long-term goal devised by a top-level manager.
infrastructure
unity of command principle
strategic goal
horizontal job loading
4. Show an organization's assets at any given point in time
infrastructure
organizational development
reengineering
Balance sheet
5. Broadens the definition of a customer to anyone to whom an employee passes on his product
Payback analysis
kaizen approach
infrastructure
Total Quality Management
6. Emphasizes an institutional or group focus.
Collectivism
leadership
NAFTA regional trading
Product development
7. Decisions are more consistent from manager to manager
Frederick Taylor
job enrichment
synergy
managers adhere to company policy
8. Decisions go through a number of channels before resolution can be reached
horizontal job loading
Hierarchical authority
leadership
Smoothing
9. Identifies the set of dependent tasks that together take the longest time to complete as the critical path.
contingency school
Program Evaluation and Review Technique
Referent power
unity of command principle
10. Ensures protection for corporate whistle-blowers
NAFTA regional trading
product champion
Sarbanes-Oxley Act
reengineering
11. Developed by first-level supervisors to schedule work to meet tactical goals; Highly Measurable
Operational goals
ISO 9000 Certification
Final step in decision-making process
kaizen approach
12. Declared racial segregation unconstitutional
centralized organization
ISO 9000 Certification
Brown v. Board of Education
Program Evaluation and Review Technique
13. Certain factors in the workplace cause job satisfaction & dissatisfaction
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14. Implies a focus on all levels and areas of an organization
Henri Fayol
Brown v. Board of Education
transactional leader
TQM (Total Quality Management)
15. Shows a complete picture of several alternative decision paths
Collectivism
Program Evaluation and Review Technique
decision tree
synergy
16. Working toward steady continuous improvement
strategic goal
Program Evaluation and Review Technique
Plessy v. Ferguson
kaizen approach
17. Code of organizational conduct that reflects the overall values and principles of a business
organizational development
Ethics
NAFTA regional trading
Hygiene factors
18. Creativity - direction - delegation -control - collaboration
Ethics
Communication
synergy
organizational development theory
19. Informational - interpersonal - and decisional
managerial roles three categories:
differentiation strategy
Unions and employers
bureaucracy
20. A demonstration of high quality maintenance
have initiative
Dynamic Environment
ISO 9000 Certification
transactional leader
21. 14 principles of management
Henri Fayol
problem with functional authority
centralized organization
Process-oriented changes
22. Invested by employees in a leader whom they admire and wish to emulate
NAFTA regional trading
Referent power
Unions and employers
Balance sheet
23. Playing down differences among parties
Smoothing
Payback analysis
job enrichment
organizational development
24. Physical support system for the economic activities of a country
infrastructure
driver
managerial roles three categories:
organizational development theory
25. Job enlargement
functional team
Total Quality Management
Blake-Mouton managerial grid model
horizontal job loading
26. Strives to improve performance to deliver high-quality goods or services
informal organization
organizational development theory
customer-focused quality school
driver
27. Low-level concern with both people and production
product champion
Projection
functional team
Blake-Mouton managerial grid model
28. Includes an employee's salary and benefits
centralized organization
Hygiene factors
synergy
compensation
29. Do not give positive satisfaction - though dissatisfaction results from their absence
Ethics
Personal Development
Hygiene factors
decision tree
30. Comprised of experts from various functions
Cross-functional teams
Personal Development
NAFTA regional trading
organizational development theory
31. Establish an evaluation and control system
reengineering
decentralized companies
Referent power
Final step in decision-making process
32. Focuses on the single best way to perform and manage tasks.
Unions and employers
Self-directed teams
organizational development theory
classical school of management
33. Canada - Mexico - and the United States
Hierarchical authority
job enrichment
Needs assessment
NAFTA regional trading
34. Plan to make major changes to the processes and culture of an entire organization
Dynamic Environment
job enrichment
organizational development
Personal Development
35. Ability of a system to total more than the sum of its parts
quantitative school
synergy
NAFTA regional trading
horizontal job loading
36. Concentrates authority in the upper levels.
Hawthorne effect
product champion
centralized organization
decision tree
37. Determines which alternative will pay back an initial investment most quickly
Payback analysis
Frederick Taylor
Total Quality Management
NAFTA regional trading
38. Framework for the hierarchy of an organization
leadership
Self-directed teams
compensation
organizational chart
39. Most efficient way of bringing about improvement in quality
bureaucracy
leadership
reengineering
Ethics
40. Provides the employee with increased authority and responsibility
job enrichment
Payback analysis
Hierarchical authority
customer-focused quality school
41. Emphasizes personal relationships
contingency school
informal organization
Self-directed teams
standards
42. Focuses on the human-based elements of work
bureaucracy
Tactical goals
Operational goals
behavioral school
43. Ambitious and perseverant
have initiative
standards
Plessy v. Ferguson
problem with functional authority
44. Give positive satisfaction
Motivators
driver
centralized organization
TQM (Total Quality Management)
45. Emphasized that organizations establish participation & decision making goals for employees
work specialization
informal organization
Mary Parker Follett
behavioral school
46. Operate without managers
organizational development theory
Self-directed teams
problem with functional authority
managerial roles three categories:
47. Takes a flexible approach to management that depends on a given situation.
unity of command principle
Projection
contingency school
ISO 9000 Certification
48. Use of quantitative techniques such as statistics and computer simulations to aid in managerial decision-making processes
decentralized companies
Final step in decision-making process
quantitative school
transactional leader
49. Guidelines to which employees must adhere to ensure the quality of their work
decision tree
standards
Brown v. Board of Education
informal organization
50. Developed the acceptance theory of management
driver
Mary Parker Follett
Cross-functional teams
Chester Bernard