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Test your basic knowledge |
CLEP Intro To Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guidelines to which employees must adhere to ensure the quality of their work
decentralized companies
product champion
standards
Operational goals
2. Focuses on the single best way to perform and manage tasks.
Brown v. Board of Education
behavioral school
Total Quality Management
classical school of management
3. Declared racial segregation unconstitutional
Brown v. Board of Education
Tactical goals
Self-directed teams
organizational development
4. Give positive satisfaction
differentiation strategy
job enrichment
Motivators
Program Evaluation and Review Technique
5. Ensures protection for corporate whistle-blowers
Sarbanes-Oxley Act
job enrichment
Motivators
Product development
6. Increase productivity and efficiency by reengineering work processes
problem with functional authority
Hierarchical authority
Process-oriented changes
Balance sheet
7. Decisions go through a number of channels before resolution can be reached
Hierarchical authority
Communication
Frederick Taylor
Hygiene factors
8. Average manager spends the majority of his or her time
work specialization
Communication
quantitative school
horizontal job loading
9. Creativity - direction - delegation -control - collaboration
Dynamic Environment
horizontal job loading
have initiative
organizational development theory
10. Use of quantitative techniques such as statistics and computer simulations to aid in managerial decision-making processes
strategic goal
quantitative school
behavioral school
functional structure
11. Takes a flexible approach to management that depends on a given situation.
Henri Fayol
TQM (Total Quality Management)
contingency school
decision tree
12. Individual will act according to what another's expectation of him or her is.
Pygmalion effect
Operational goals
Balance sheet
decentralized companies
13. Provides the employee with increased authority and responsibility
job enrichment
differentiation strategy
Sarbanes-Oxley Act
functional team
14. Specific work goals that middle-level managers derive from the broader strategic goals
Tactical goals
Cross-functional teams
organic structures
quantitative school
15. Example of an intrinsic reward
Frederick Herzberg's two-factor theory
unity of command principle
Personal Development
problem with functional authority
16. Ambitious and perseverant
NAFTA regional trading
managers adhere to company policy
have initiative
quantitative school
17. Focuses on the human-based elements of work
horizontal job loading
problem with functional authority
behavioral school
customer-focused quality school
18. Framework for the hierarchy of an organization
have initiative
driver
organizational chart
ISO 9000 Certification
19. Idea that subjects of an experiment alter their behavior in response to the fact that they are being studied
Sarbanes-Oxley Act
Hawthorne effect
Henri Fayol
Motivators
20. Composed employees number of hierarchical levels
functional team
Process-oriented changes
Frederick Taylor
Frederick Herzberg's two-factor theory
21. To always be the first one out with the latest and greatest product.
Collectivism
standards
differentiation strategy
Process-oriented changes
22. Can respond quickly to the latest trends.
infrastructure
Final step in decision-making process
Projection
organic structures
23. Certain factors in the workplace cause job satisfaction & dissatisfaction
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24. Emphasized that organizations establish participation & decision making goals for employees
Mary Parker Follett
standards
driver
organizational development theory
25. Operate without managers
Frederick Herzberg's two-factor theory
Final step in decision-making process
ISO 9000 Certification
Self-directed teams
26. Code of organizational conduct that reflects the overall values and principles of a business
synergy
organizational development theory
Program Evaluation and Review Technique
Ethics
27. Show an organization's assets at any given point in time
transactional leader
informal organization
Balance sheet
strategic goal
28. Broadens the definition of a customer to anyone to whom an employee passes on his product
functional structure
Total Quality Management
Collectivism
transactional leader
29. Emphasizes an institutional or group focus.
customer-focused quality school
bureaucracy
Collectivism
contingency school
30. Increased productivity - Dont deal with other departments much
horizontal job loading
functional structure
strategic goal
Pygmalion effect
31. Strives to improve performance to deliver high-quality goods or services
Brown v. Board of Education
Mary Parker Follett
Cross-functional teams
customer-focused quality school
32. Establish an evaluation and control system
Henri Fayol
Final step in decision-making process
Hawthorne effect
driver
33. Comprised of experts from various functions
product champion
Cross-functional teams
functional structure
driver
34. Creation of new products - Improvement of existing products - Alteration of old products
synergy
decision tree
Product development
organic structures
35. Collective bargaining occurs between
Unions and employers
strategic goal
Frederick Herzberg's two-factor theory
driver
36. Father of scientific management
Payback analysis
Frederick Taylor
Hawthorne effect
Communication
37. Most efficient way of bringing about improvement in quality
classical school of management
Cross-functional teams
reengineering
Personal Development
38. Extend authority to the lowest possible levels.
decentralized companies
Personal Development
classical school of management
informal organization
39. Decisions are more consistent from manager to manager
standards
ISO 9000 Certification
managers adhere to company policy
classical school of management
40. Canada - Mexico - and the United States
Ethics
NAFTA regional trading
Operational goals
managers adhere to company policy
41. Low-level concern with both people and production
Blake-Mouton managerial grid model
managerial roles three categories:
organizational development theory
functional structure
42. States that each employee must be accountable to one and only one supervisor.
Frederick Herzberg's two-factor theory
managerial roles three categories:
Unions and employers
unity of command principle
43. Concentrates authority in the upper levels.
centralized organization
classical school of management
Tactical goals
Hierarchical authority
44. Physical support system for the economic activities of a country
reengineering
TQM (Total Quality Management)
infrastructure
Brown v. Board of Education
45. Do not give positive satisfaction - though dissatisfaction results from their absence
Pygmalion effect
Hygiene factors
compensation
Product development
46. Individual who promotes the development of an innovative product within an organization
classical school of management
functional structure
organic structures
product champion
47. Ability to garner the respect and cooperation of employees to achieve an organization's goals
leadership
strategic goal
Frederick Taylor
NAFTA regional trading
48. A demonstration of high quality maintenance
ISO 9000 Certification
kaizen approach
Hawthorne effect
NAFTA regional trading
49. It can defy unity of command.
classical school of management
problem with functional authority
Needs assessment
Frederick Taylor
50. Implies a focus on all levels and areas of an organization
infrastructure
problem with functional authority
Tactical goals
TQM (Total Quality Management)