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Test your basic knowledge |
CLEP Intro To Management
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Subjects
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clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A force of change directed toward solving a problem.
quantitative school
driver
customer-focused quality school
Cross-functional teams
2. Division of an organization's tasks into separate jobs.
work specialization
product champion
Unions and employers
ISO 9000 Certification
3. Comprised of experts from various functions
Program Evaluation and Review Technique
organizational development
Cross-functional teams
standards
4. Guidelines to which employees must adhere to ensure the quality of their work
standards
differentiation strategy
product champion
Program Evaluation and Review Technique
5. Individual will act according to what another's expectation of him or her is.
Pygmalion effect
leadership
Mary Parker Follett
Referent power
6. Focuses on the human-based elements of work
Product development
behavioral school
Balance sheet
Final step in decision-making process
7. Provides the employee with increased authority and responsibility
job enrichment
Hygiene factors
Total Quality Management
transactional leader
8. Code of organizational conduct that reflects the overall values and principles of a business
Ethics
compensation
Frederick Herzberg's two-factor theory
Plessy v. Ferguson
9. It can defy unity of command.
Frederick Herzberg's two-factor theory
kaizen approach
problem with functional authority
Blake-Mouton managerial grid model
10. Developed by first-level supervisors to schedule work to meet tactical goals; Highly Measurable
Referent power
Ethics
TQM (Total Quality Management)
Operational goals
11. Give positive satisfaction
functional structure
Motivators
reengineering
Total Quality Management
12. Decisions are more consistent from manager to manager
managers adhere to company policy
TQM (Total Quality Management)
Program Evaluation and Review Technique
Dynamic Environment
13. Emphasizes an institutional or group focus.
Collectivism
reengineering
Ethics
Plessy v. Ferguson
14. Example of an intrinsic reward
Tactical goals
organizational chart
Personal Development
Motivators
15. Decisions go through a number of channels before resolution can be reached
Product development
Dynamic Environment
organic structures
Hierarchical authority
16. Most efficient way of bringing about improvement in quality
unity of command principle
reengineering
Ethics
transactional leader
17. Increase productivity and efficiency by reengineering work processes
Process-oriented changes
Self-directed teams
contingency school
organic structures
18. First phase of a company training program generally focuses on
Pygmalion effect
Brown v. Board of Education
Needs assessment
contingency school
19. Idea that subjects of an experiment alter their behavior in response to the fact that they are being studied
ISO 9000 Certification
TQM (Total Quality Management)
Hawthorne effect
have initiative
20. Framework for the hierarchy of an organization
informal organization
Product development
organizational chart
Brown v. Board of Education
21. Upholded segregation
Hierarchical authority
Plessy v. Ferguson
Hygiene factors
synergy
22. Shows a complete picture of several alternative decision paths
Final step in decision-making process
NAFTA regional trading
decision tree
Hygiene factors
23. Takes a flexible approach to management that depends on a given situation.
informal organization
Pygmalion effect
Tactical goals
contingency school
24. Strives to improve performance to deliver high-quality goods or services
organizational chart
Dynamic Environment
Frederick Herzberg's two-factor theory
customer-focused quality school
25. Low-level concern with both people and production
organizational development theory
Blake-Mouton managerial grid model
have initiative
Henri Fayol
26. Establish an evaluation and control system
Final step in decision-making process
unity of command principle
have initiative
problem with functional authority
27. Working toward steady continuous improvement
leadership
kaizen approach
informal organization
synergy
28. Determines which alternative will pay back an initial investment most quickly
Plessy v. Ferguson
Communication
job enrichment
Payback analysis
29. Average manager spends the majority of his or her time
Payback analysis
Communication
functional team
Referent power
30. Creation of new products - Improvement of existing products - Alteration of old products
Product development
Operational goals
centralized organization
Dynamic Environment
31. Individual who promotes the development of an innovative product within an organization
Frederick Taylor
product champion
Product development
contingency school
32. Extend authority to the lowest possible levels.
decentralized companies
NAFTA regional trading
Smoothing
Frederick Herzberg's two-factor theory
33. Constant change
Projection
classical school of management
problem with functional authority
Dynamic Environment
34. Declared racial segregation unconstitutional
Brown v. Board of Education
Personal Development
work specialization
Product development
35. Certain factors in the workplace cause job satisfaction & dissatisfaction
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36. Increased productivity - Dont deal with other departments much
centralized organization
Dynamic Environment
functional structure
Product development
37. Coercive and reward powers
organic structures
reengineering
transactional leader
product champion
38. Organization-wide - long-term goal devised by a top-level manager.
Hierarchical authority
organic structures
strategic goal
horizontal job loading
39. Includes an employee's salary and benefits
transactional leader
compensation
unity of command principle
Frederick Herzberg's two-factor theory
40. Do not give positive satisfaction - though dissatisfaction results from their absence
driver
Hygiene factors
Collectivism
ISO 9000 Certification
41. Operate without managers
Ethics
Pygmalion effect
Self-directed teams
decentralized companies
42. Ambitious and perseverant
organizational development theory
reengineering
have initiative
Operational goals
43. Ascribing one's own ideas or emotions to another
Unions and employers
horizontal job loading
Projection
Pygmalion effect
44. Can respond quickly to the latest trends.
Hygiene factors
organic structures
Unions and employers
Hawthorne effect
45. Invested by employees in a leader whom they admire and wish to emulate
Sarbanes-Oxley Act
classical school of management
Referent power
NAFTA regional trading
46. Show an organization's assets at any given point in time
Chester Bernard
Balance sheet
behavioral school
strategic goal
47. Plan to make major changes to the processes and culture of an entire organization
infrastructure
Hawthorne effect
behavioral school
organizational development
48. 14 principles of management
decentralized companies
Henri Fayol
organizational development theory
standards
49. Emphasized that organizations establish participation & decision making goals for employees
Mary Parker Follett
Hygiene factors
Process-oriented changes
organizational development theory
50. Focuses on the single best way to perform and manage tasks.
Collectivism
Payback analysis
classical school of management
Operational goals
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