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Test your basic knowledge |
CLEP Intro To Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Strives to improve performance to deliver high-quality goods or services
Hawthorne effect
functional structure
customer-focused quality school
infrastructure
2. Decisions go through a number of channels before resolution can be reached
functional structure
Hierarchical authority
problem with functional authority
Plessy v. Ferguson
3. Use of quantitative techniques such as statistics and computer simulations to aid in managerial decision-making processes
TQM (Total Quality Management)
organizational development theory
Unions and employers
quantitative school
4. Ability of a system to total more than the sum of its parts
TQM (Total Quality Management)
bureaucracy
Collectivism
synergy
5. Code of organizational conduct that reflects the overall values and principles of a business
Referent power
ISO 9000 Certification
Ethics
Plessy v. Ferguson
6. Individual will act according to what another's expectation of him or her is.
Pygmalion effect
informal organization
centralized organization
job enrichment
7. A demonstration of high quality maintenance
reengineering
ISO 9000 Certification
job enrichment
Hawthorne effect
8. Emphasizes personal relationships
organizational development
Sarbanes-Oxley Act
Payback analysis
informal organization
9. Ascribing one's own ideas or emotions to another
Projection
horizontal job loading
unity of command principle
decentralized companies
10. States that each employee must be accountable to one and only one supervisor.
NAFTA regional trading
quantitative school
organizational development theory
unity of command principle
11. A force of change directed toward solving a problem.
behavioral school
driver
compensation
Payback analysis
12. Physical support system for the economic activities of a country
Needs assessment
standards
Dynamic Environment
infrastructure
13. Comprised of experts from various functions
Henri Fayol
Cross-functional teams
centralized organization
Motivators
14. Give positive satisfaction
Balance sheet
Communication
functional team
Motivators
15. Constant change
unity of command principle
Dynamic Environment
Process-oriented changes
Final step in decision-making process
16. Framework for the hierarchy of an organization
Smoothing
organizational chart
kaizen approach
job enrichment
17. Creativity - direction - delegation -control - collaboration
organizational development theory
Collectivism
Blake-Mouton managerial grid model
functional team
18. Emphasizes an institutional or group focus.
Collectivism
Payback analysis
Frederick Herzberg's two-factor theory
Frederick Taylor
19. Concentrates authority in the upper levels.
Motivators
Dynamic Environment
centralized organization
classical school of management
20. Show an organization's assets at any given point in time
quantitative school
problem with functional authority
Operational goals
Balance sheet
21. Invested by employees in a leader whom they admire and wish to emulate
Self-directed teams
problem with functional authority
organizational development theory
Referent power
22. Informational - interpersonal - and decisional
Smoothing
Total Quality Management
managerial roles three categories:
horizontal job loading
23. Division of an organization's tasks into separate jobs.
Ethics
functional team
Final step in decision-making process
work specialization
24. Idea that subjects of an experiment alter their behavior in response to the fact that they are being studied
Hawthorne effect
Frederick Taylor
differentiation strategy
Personal Development
25. Ability to garner the respect and cooperation of employees to achieve an organization's goals
Unions and employers
leadership
standards
Tactical goals
26. 14 principles of management
Mary Parker Follett
classical school of management
Brown v. Board of Education
Henri Fayol
27. Job enlargement
contingency school
horizontal job loading
Unions and employers
Brown v. Board of Education
28. Includes an employee's salary and benefits
centralized organization
compensation
Cross-functional teams
customer-focused quality school
29. Focuses on the single best way to perform and manage tasks.
Program Evaluation and Review Technique
classical school of management
Hawthorne effect
ISO 9000 Certification
30. Working toward steady continuous improvement
contingency school
product champion
ISO 9000 Certification
kaizen approach
31. Ensures protection for corporate whistle-blowers
Balance sheet
Hawthorne effect
Sarbanes-Oxley Act
standards
32. Individual who promotes the development of an innovative product within an organization
Cross-functional teams
product champion
Tactical goals
customer-focused quality school
33. Increased productivity - Dont deal with other departments much
Henri Fayol
functional structure
decentralized companies
strategic goal
34. Establish an evaluation and control system
Program Evaluation and Review Technique
Final step in decision-making process
Frederick Taylor
standards
35. Average manager spends the majority of his or her time
managers adhere to company policy
Communication
product champion
Frederick Taylor
36. Emphasized that organizations establish participation & decision making goals for employees
TQM (Total Quality Management)
Mary Parker Follett
Unions and employers
decision tree
37. Ambitious and perseverant
Total Quality Management
Operational goals
Ethics
have initiative
38. First phase of a company training program generally focuses on
Needs assessment
classical school of management
kaizen approach
Hawthorne effect
39. Plan to make major changes to the processes and culture of an entire organization
contingency school
functional structure
Smoothing
organizational development
40. Determines which alternative will pay back an initial investment most quickly
unity of command principle
transactional leader
Payback analysis
organizational chart
41. Coercive and reward powers
contingency school
compensation
TQM (Total Quality Management)
transactional leader
42. Collective bargaining occurs between
Total Quality Management
Unions and employers
Frederick Taylor
Final step in decision-making process
43. Playing down differences among parties
strategic goal
Balance sheet
Smoothing
decision tree
44. Guidelines to which employees must adhere to ensure the quality of their work
Motivators
Final step in decision-making process
decision tree
standards
45. Provides the employee with increased authority and responsibility
have initiative
strategic goal
job enrichment
Pygmalion effect
46. Decisions are more consistent from manager to manager
managers adhere to company policy
synergy
Projection
Referent power
47. Declared racial segregation unconstitutional
decentralized companies
Brown v. Board of Education
classical school of management
Henri Fayol
48. Developed the acceptance theory of management
informal organization
managers adhere to company policy
contingency school
Chester Bernard
49. Shows a complete picture of several alternative decision paths
reengineering
ISO 9000 Certification
Tactical goals
decision tree
50. Can respond quickly to the latest trends.
Henri Fayol
organic structures
compensation
Referent power