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CLEP Principles Of Management

Subjects : clep, business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach






2. Planning - Controlling - Leading - Organizing






3. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group






4. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.






5. The tendency to assign internal attributes to successes and external factors to failures.






6. When a company or organization responds to a requirement or responsibility by fighting against it.






7. There are no predefined criteria or priorities. Instead they are set by the group when making the decision






8. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt






9. The management function that energizes people to contribute their best individually and in cooperation with other people






10. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.






11. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would






12. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'






13. A mechanism for gathering information about performance deficiencies after they occur






14. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.






15. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS






16. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.






17. The ability to use influence to achieve results






18. Power derived through one's position - such as a police officer or elected official.






19. Fundamental values of right and wrong






20. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people






21. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior






22. Motivation has two factors: satisfiers and dis-satisfiers.


23. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality






24. Forming - Storming - Norming - Performing






25. Different people have different needs based on their early childhood experiences.


26. Control that allows managers to anticipate problems before they arise






27. Temporary allocation of personnel and resources for the accomplishment of a specific objective






28. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.






29. Hierarchy of needs






30. Average Return per user






31. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath






32. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.






33. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards






34. A plan that deals with organizational issues and problems that recur frequently. 'sexual harassment policy'






35. Assumes that the manager will operate an make decisions based on the best economic interest of the company






36. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions






37. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.






38. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'






39. Groups in which the members are attached to each other and act as one unit






40. Someone does not have 'official' authority but is recognized as a leader by the group






41. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.






42. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate






43. To bring into accord with reason or cause something to seem reasonable






44. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.






45. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation






46. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'






47. Power derived through advanced knowledge or experience in a particular subject.






48. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition






49. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.






50. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage