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CLEP Principles Of Management

Subjects : clep, business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'






2. Control that allows managers to anticipate problems before they arise






3. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt






4. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job






5. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.






6. The number of subordinates who report directly to a manager






7. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach






8. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements






9. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation






10. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.






11. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants






12. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.






13. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.






14. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.






15. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would






16. The value or importance an individual places on a reward






17. Power derived through advanced knowledge or experience in a particular subject.






18. Forming - Storming - Norming - Performing






19. Motivation has two factors: satisfiers and dis-satisfiers.

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20. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization






21. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg






22. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers






23. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.






24. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'






25. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area






26. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations






27. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition






28. A plan that provides benefits for a limited amount of time - usually 6 months or less






29. Hierarchy of needs






30. Groups in which the members are attached to each other and act as one unit






31. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.






32. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards






33. Different people have different needs based on their early childhood experiences.

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34. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people






35. Power derived through one's position - such as a police officer or elected official.






36. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence






37. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.






38. (n.) - the spirit of the time - Leaders are born into the times where they will be effective






39. The ability to use influence to achieve results






40. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.






41. Planning - Controlling - Leading - Organizing






42. A simple bar chart that depicts project tasks against a calendar






43. Choosing an option that is acceptable - although not necessarily the best or perfect.






44. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi






45. Assumes that the manager will operate an make decisions based on the best economic interest of the company






46. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si

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47. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.






48. Someone does not have 'official' authority but is recognized as a leader by the group






49. Average Return per user






50. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress