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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
Reaction reaction
abilene paradox
ethics
charismatic leadership
2. Assumes that the manager will operate an make decisions based on the best economic interest of the company
satisficing
concurrent control
Classical Approach to decision making
staffing function
3. When a company or organization responds to a requirement or responsibility by fighting against it.
task force
Proaction reaction
Reaction reaction
planning function
4. Control that allows managers to anticipate problems before they arise
feedforward control
Fundamental Attribution Error
rewards power
hierarchy of needs
5. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
coercive power
Proaction reaction
gantt chart
Economic Order Quality (EOQ)
6. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
Herzberg's Two Factor Theory
staffing function
Frederick Taylor
hierarchy of needs
7. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
valence
Pygmalion effect
Economic Order Quality (EOQ)
gantt chart
8. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
referent power
core functions of management
span of control
supply chain management
9. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
planning function
controlling function
Enterprise resource planning
Scientific Management
10. Fundamental values of right and wrong
fundamental attribution error
morals
Enterprise resource planning
Cohesive Groups
11. A simple bar chart that depicts project tasks against a calendar
Proaction reaction
leading function
self-serving bias
gantt chart
12. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
referent power
concurrent control
strategic plan
Economic Order Quality (EOQ)
13. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
Pygmalion effect
transactional leadership
supply chain management
controlling function
14. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
geocentric approach
specific plan
Pygmalion effect
control system
15. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
organizing function
single use plan
Three components of Expectancy theory
Enterprise resource planning
16. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
Fundamental Attribution Error
Enterprise resource planning
Expectancy theory
Proaction reaction
17. Planning - Controlling - Leading - Organizing
benchmarking
core functions of management
specific plan
Expectancy theory
18. Motivation has two factors: satisfiers and dis-satisfiers.
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19. Average Return per user
rewards power
control system
referent power
ARPU
20. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
political model of decision making
gantt chart
organizing function
concurrent control
21. When a company or organization does the bare minimum required to meet a requirement or responsibility
nominal group technique
Fundamental Attribution Error
defense reaction
Proaction reaction
22. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
defense reaction
grapevine
ethnocentric approach
Theory X
23. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality
gantt chart
maslow
geocentric approach
operating plan
24. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
gantt chart
projection
valence
leadership grids
25. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.
standing plan
task force
referent power
span of control
26. Power derived through one's position - such as a police officer or elected official.
Enterprise resource planning
legitimate power
core functions of management
business process re-engineering
27. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
political model of decision making
nominal group technique
span of control
projection
28. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
rewards power
business process re-engineering
transactional leadership
control system
29. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
selective perception
fundamental attribution error
legitimate power
defense reaction
30. Groups in which the members are attached to each other and act as one unit
Rationalizing
Alderfer's ERG theory
Cohesive Groups
span of control
31. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
institutional power (as defined by McClelland)
overhead
McCelland's Acquired Need theory
controlling function
32. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS
Classical Approach to decision making
strategic plan
Fiedler's contingency theory
projection
33. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
referent power
concurrent control
organizing function
authoritarianism
34. The ability to use influence to achieve results
valence
institutional power (as defined by McClelland)
controlling function
Theory X
35. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.
decentralization
Proaction reaction
control system
ethnocentric approach
36. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
leadership grids
PERT system (Program Evaluation and Review Technique
Frederick Taylor
decentralization
37. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
kanban system
business process re-engineering
Stages of Groups
hawthorne studies
38. A mechanism for gathering information about performance deficiencies after they occur
satisficing
feedback control
operating plan
short-term plan
39. Different people have different needs based on their early childhood experiences.
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40. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
transactional leadership
authoritarianism
hierarchy of needs
Expectancy theory
41. The management function that energizes people to contribute their best individually and in cooperation with other people
core functions of management
Alderfer's ERG theory
leading function
planning function
42. Choosing an option that is acceptable - although not necessarily the best or perfect.
Reaction reaction
controlling function
operating plan
satisficing
43. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
Decision Making Process
Enterprise resource planning
geocentric approach
Expectancy theory
44. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance
transactional leadership
feedforward control
zeitgeist
controlling function
45. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
valence
transformational leadership
specific plan
hierarchy of needs
46. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence
morals
transformational leadership
loop control
Fundamental Attribution Error
47. Provides managment with detailed implementation guidance based on stratgy to help with objectives
controlling function
operating plan
core functions of management
coercive power
48. (n.) - the spirit of the time - Leaders are born into the times where they will be effective
Fundamental Attribution Error
Enterprise resource planning
zeitgeist
Classical Approach to decision making
49. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
Alderfer's ERG theory
single use plan
concurrent control
morals
50. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
rewards power
hawthorne studies
gantt chart
legitimate power