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Test your basic knowledge |
CLEP Principles Of Management
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Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS
people oriented leadership
business process re-engineering
strategic plan
specific plan
2. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si
3. The value or importance an individual places on a reward
valence
Three components of Expectancy theory
Herzberg's Two Factor Theory
expert power
4. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
business process re-engineering
feedback control
short-term plan
people oriented leadership
5. Someone does not have 'official' authority but is recognized as a leader by the group
Fundamental Attribution Error
standing plan
core functions of management
informal leadership
6. Tests ending condition in middle of loop
loop control
controlling function
institutional power (as defined by McClelland)
ethics
7. Planning - Controlling - Leading - Organizing
core functions of management
control system
projection
expert power
8. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
Fundamental Attribution Error
decentralization
selective perception
organizing function
9. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
specific plan
Frederick Taylor
hawthorne studies
Enterprise resource planning
10. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
Enterprise resource planning
single use plan
Stages of Groups
Pygmalion effect
11. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
referent power
Three components of Expectancy theory
Stages of Groups
Economic Order Quality (EOQ)
12. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
leading function
Frederick Taylor
satisficing
Decision Making Process
13. Groups in which the members are attached to each other and act as one unit
feedback control
kanban system
supply chain management
Cohesive Groups
14. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards
Expectancy theory
Theory y
Herzberg's Two Factor Theory
Economic Order Quality (EOQ)
15. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
control system
standing plan
coercive power
polycentric approach
16. Fundamental values of right and wrong
morals
leadership grids
projection
planning function
17. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.
selective perception
Proaction reaction
polycentric approach
charismatic leadership
18. Assumes that the manager will operate an make decisions based on the best economic interest of the company
gantt chart
standing plan
Classical Approach to decision making
referent power
19. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame
referent power
stages of conflict
Proaction reaction
kanban system
20. The tendency to assign internal attributes to successes and external factors to failures.
self-serving bias
authoritarianism
concurrent control
Reaction reaction
21. Different people have different needs based on their early childhood experiences.
22. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
Reaction reaction
defense reaction
legitimate power
control system
23. Motivation has two factors: satisfiers and dis-satisfiers.
24. Group performance is dependent upon the interaction between leadership style and situational favorableness
25. A mechanism for gathering information about performance deficiencies after they occur
feedback control
Economic Order Quality (EOQ)
core functions of management
Stages of Groups
26. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
strategic plan
people oriented leadership
charismatic leadership
Reaction reaction
27. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.
span of control
McCelland's Acquired Need theory
kanban system
referent power
28. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate
Pygmalion effect
planning function
Alderfer's ERG theory
morals
29. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
Stages of Groups
decentralization
core functions of management
single use plan
30. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
short-term plan
supply chain management
Theory y
defense reaction
31. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
concurrent control
decentralization
hawthorne studies
benchmarking
32. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
Alderfer's ERG theory
strategic plan
Three components of Expectancy theory
coercive power
33. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
short-term plan
defense reaction
rewards power
organizing function
34. A plan that provides benefits for a limited amount of time - usually 6 months or less
rewards power
leading function
short-term plan
overhead
35. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
political model of decision making
grapevine
Scientific Management
kanban system
36. The number of subordinates who report directly to a manager
short-term plan
self-serving bias
ethnocentric approach
span of control
37. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
hawthorne studies
transactional leadership
ethics
authoritarianism
38. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization
gantt chart
Theory X
grapevine
decentralization
39. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
Expectancy theory
coercive power
people oriented leadership
ethnocentric approach
40. Using computers and telecommunications equipment to perform work from home or another remote location
Three components of Expectancy theory
telecommuting
Alderfer's ERG theory
zeitgeist
41. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
Decision Making Process
ethnocentric approach
controlling function
Proaction reaction
42. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
Fundamental Attribution Error
specific plan
gantt chart
span of control
43. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements
selective perception
legitimate power
short-term plan
benchmarking
44. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group
zeitgeist
operating plan
Cohesive Groups
abilene paradox
45. Total fixed cost
overhead
self-serving bias
maslow
leadership grids
46. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
Theory y
controlling function
expert power
hierarchy of needs
47. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
task force
planning function
projection
transactional leadership
48. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
fundamental attribution error
Herzberg's Two Factor Theory
supply chain management
staffing function
49. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.
Reaction reaction
kanban system
single use plan
Administrative Model of decision making
50. Hierarchy of needs
benchmarking
Economic Order Quality (EOQ)
maslow
expert power