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CLEP Principles Of Management

Subjects : clep, business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hierarchy of needs






2. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.






3. The tendency to assign internal attributes to successes and external factors to failures.






4. A plan that provides benefits for a limited amount of time - usually 6 months or less






5. Assumes that the manager will operate an make decisions based on the best economic interest of the company






6. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards






7. Using computers and telecommunications equipment to perform work from home or another remote location






8. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.






9. Control that allows managers to anticipate problems before they arise






10. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate






11. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach






12. A mechanism for gathering information about performance deficiencies after they occur






13. Total fixed cost






14. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.






15. The ability to use influence to achieve results






16. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation






17. When a company or organization responds to a requirement or responsibility by fighting against it.






18. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.






19. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance






20. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements






21. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job






22. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations






23. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.






24. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi






25. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people






26. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality






27. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.






28. Provides managment with detailed implementation guidance based on stratgy to help with objectives






29. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.






30. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si


31. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization






32. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else






33. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress






34. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.






35. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage






36. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.






37. There are no predefined criteria or priorities. Instead they are set by the group when making the decision






38. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area






39. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.






40. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath






41. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame






42. Someone does not have 'official' authority but is recognized as a leader by the group






43. Tests ending condition in middle of loop






44. When a company or organization does the bare minimum required to meet a requirement or responsibility






45. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would






46. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers






47. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition






48. Planning - Controlling - Leading - Organizing






49. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'






50. The number of subordinates who report directly to a manager