SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS
strategic plan
span of control
Three components of Expectancy theory
political model of decision making
2. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
stages of conflict
Theory X
Three components of Expectancy theory
leading function
3. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
Cohesive Groups
fundamental attribution error
Pygmalion effect
rewards power
4. Hierarchy of needs
people oriented leadership
geocentric approach
maslow
Alderfer's ERG theory
5. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
people oriented leadership
legitimate power
Classical Approach to decision making
control system
6. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
specific plan
defense reaction
ethics
benchmarking
7. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.
benchmarking
zeitgeist
planning function
Proaction reaction
8. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
valence
ethnocentric approach
Fundamental Attribution Error
benchmarking
9. The management function that energizes people to contribute their best individually and in cooperation with other people
Herzberg's Two Factor Theory
fundamental attribution error
leading function
McCelland's Acquired Need theory
10. Group performance is dependent upon the interaction between leadership style and situational favorableness
11. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
grapevine
concurrent control
gantt chart
Frederick Taylor
12. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
referent power
operating plan
strategic plan
single use plan
13. The number of subordinates who report directly to a manager
span of control
decentralization
business process re-engineering
ethics
14. Fundamental values of right and wrong
single use plan
Reaction reaction
morals
satisficing
15. Groups in which the members are attached to each other and act as one unit
Cohesive Groups
rewards power
gantt chart
kanban system
16. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
single use plan
rewards power
charismatic leadership
PERT system (Program Evaluation and Review Technique
17. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
stages of conflict
short-term plan
business process re-engineering
polycentric approach
18. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.
expert power
Administrative Model of decision making
operating plan
selective perception
19. When a company or organization responds to a requirement or responsibility by fighting against it.
Rationalizing
Reaction reaction
political model of decision making
transformational leadership
20. The tendency to assign internal attributes to successes and external factors to failures.
Pygmalion effect
Stages of Groups
self-serving bias
Cohesive Groups
21. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
stages of conflict
Fiedler's contingency theory
grapevine
abilene paradox
22. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
Proaction reaction
feedback control
charismatic leadership
Expectancy theory
23. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
selective perception
coercive power
Frederick Taylor
staffing function
24. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
leading function
business process re-engineering
hawthorne studies
polycentric approach
25. A simple bar chart that depicts project tasks against a calendar
valence
kanban system
concurrent control
gantt chart
26. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
leading function
specific plan
people oriented leadership
Herzberg's Two Factor Theory
27. Total fixed cost
leadership grids
overhead
Proaction reaction
Rationalizing
28. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
coercive power
specific plan
Proaction reaction
defense reaction
29. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
maslow
people oriented leadership
rewards power
Alderfer's ERG theory
30. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
nominal group technique
authoritarianism
abilene paradox
standing plan
31. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt
specific plan
organizing function
Three components of Expectancy theory
staffing function
32. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
Scientific Management
specific plan
kanban system
Reaction reaction
33. When a company or organization does the bare minimum required to meet a requirement or responsibility
standing plan
feedforward control
morals
defense reaction
34. Using computers and telecommunications equipment to perform work from home or another remote location
Expectancy theory
institutional power (as defined by McClelland)
telecommuting
maslow
35. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
self-serving bias
leadership grids
controlling function
political model of decision making
36. Control that allows managers to anticipate problems before they arise
feedforward control
abilene paradox
stages of conflict
morals
37. The value or importance an individual places on a reward
Frederick Taylor
stages of conflict
Decision Making Process
valence
38. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
stages of conflict
ethnocentric approach
Theory y
coercive power
39. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
geocentric approach
fundamental attribution error
political model of decision making
staffing function
40. Average Return per user
feedforward control
referent power
Rationalizing
ARPU
41. A plan that provides benefits for a limited amount of time - usually 6 months or less
Economic Order Quality (EOQ)
short-term plan
transactional leadership
charismatic leadership
42. Power derived through one's position - such as a police officer or elected official.
Rationalizing
ARPU
polycentric approach
legitimate power
43. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality
expert power
geocentric approach
supply chain management
controlling function
44. A mechanism for gathering information about performance deficiencies after they occur
fundamental attribution error
feedback control
polycentric approach
political model of decision making
45. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
Three components of Expectancy theory
transformational leadership
hierarchy of needs
morals
46. Choosing an option that is acceptable - although not necessarily the best or perfect.
Enterprise resource planning
leadership grids
satisficing
expert power
47. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
transformational leadership
Theory y
short-term plan
hawthorne studies
48. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame
morals
defense reaction
stages of conflict
kanban system
49. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
specific plan
political model of decision making
supply chain management
zeitgeist
50. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
polycentric approach
loop control
short-term plan
leadership grids