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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Motivation based on ideas of right and wrong
ethics
decentralization
hierarchy of needs
geocentric approach
2. Assumes that the manager will operate an make decisions based on the best economic interest of the company
transactional leadership
Classical Approach to decision making
referent power
standing plan
3. Fundamental values of right and wrong
Reaction reaction
morals
Cohesive Groups
ethnocentric approach
4. Power derived through advanced knowledge or experience in a particular subject.
leading function
concurrent control
expert power
Alderfer's ERG theory
5. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.
nominal group technique
kanban system
transformational leadership
transactional leadership
6. Different people have different needs based on their early childhood experiences.
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7. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
charismatic leadership
strategic plan
stages of conflict
institutional power (as defined by McClelland)
8. Forming - Storming - Norming - Performing
Stages of Groups
expert power
fundamental attribution error
Fundamental Attribution Error
9. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
ethnocentric approach
Theory y
benchmarking
Scientific Management
10. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
selective perception
Expectancy theory
Cohesive Groups
Theory y
11. Temporary allocation of personnel and resources for the accomplishment of a specific objective
task force
transformational leadership
standing plan
span of control
12. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence
transformational leadership
leadership grids
span of control
Pygmalion effect
13. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
benchmarking
business process re-engineering
core functions of management
hawthorne studies
14. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements
specific plan
Fundamental Attribution Error
benchmarking
operating plan
15. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
Reaction reaction
people oriented leadership
feedback control
selective perception
16. When a company or organization responds to a requirement or responsibility by fighting against it.
Classical Approach to decision making
legitimate power
informal leadership
Reaction reaction
17. Average Return per user
Fundamental Attribution Error
Theory y
McCelland's Acquired Need theory
ARPU
18. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
transformational leadership
specific plan
Administrative Model of decision making
Rationalizing
19. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
Fundamental Attribution Error
strategic plan
Scientific Management
control system
20. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
stages of conflict
Administrative Model of decision making
organizing function
decentralization
21. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
concurrent control
transactional leadership
Three components of Expectancy theory
projection
22. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
defense reaction
PERT system (Program Evaluation and Review Technique
Enterprise resource planning
rewards power
23. The tendency to assign internal attributes to successes and external factors to failures.
operating plan
overhead
self-serving bias
Alderfer's ERG theory
24. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
control system
organizing function
Administrative Model of decision making
Scientific Management
25. Someone does not have 'official' authority but is recognized as a leader by the group
defense reaction
informal leadership
staffing function
operating plan
26. Choosing an option that is acceptable - although not necessarily the best or perfect.
leadership grids
Decision Making Process
satisficing
Administrative Model of decision making
27. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
Three components of Expectancy theory
expert power
Stages of Groups
feedforward control
28. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards
referent power
Expectancy theory
strategic plan
institutional power (as defined by McClelland)
29. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
coercive power
Herzberg's Two Factor Theory
rewards power
grapevine
30. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
gantt chart
Theory X
Expectancy theory
Proaction reaction
31. A mechanism for gathering information about performance deficiencies after they occur
feedback control
Three components of Expectancy theory
Scientific Management
feedforward control
32. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
Stages of Groups
Expectancy theory
business process re-engineering
leading function
33. Provides managment with detailed implementation guidance based on stratgy to help with objectives
grapevine
Administrative Model of decision making
McCelland's Acquired Need theory
operating plan
34. The number of subordinates who report directly to a manager
zeitgeist
satisficing
authoritarianism
span of control
35. The value or importance an individual places on a reward
abilene paradox
specific plan
valence
ethnocentric approach
36. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
projection
strategic plan
controlling function
hawthorne studies
37. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality
Theory y
geocentric approach
operating plan
span of control
38. Total fixed cost
Reaction reaction
geocentric approach
decentralization
overhead
39. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance
transactional leadership
gantt chart
task force
maslow
40. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
leadership grids
hierarchy of needs
Scientific Management
Pygmalion effect
41. Power derived through one's position - such as a police officer or elected official.
defense reaction
legitimate power
specific plan
ethics
42. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
specific plan
rewards power
supply chain management
grapevine
43. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.
staffing function
referent power
polycentric approach
morals
44. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
Rationalizing
Pygmalion effect
authoritarianism
specific plan
45. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate
business process re-engineering
nominal group technique
planning function
decentralization
46. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.
Administrative Model of decision making
geocentric approach
operating plan
political model of decision making
47. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
selective perception
Economic Order Quality (EOQ)
ethics
Fundamental Attribution Error
48. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
concurrent control
standing plan
defense reaction
fundamental attribution error
49. Motivation has two factors: satisfiers and dis-satisfiers.
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50. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
self-serving bias
Expectancy theory
charismatic leadership
authoritarianism