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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Total fixed cost
geocentric approach
overhead
feedback control
grapevine
2. Choosing an option that is acceptable - although not necessarily the best or perfect.
feedback control
hierarchy of needs
Fiedler's contingency theory
satisficing
3. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
polycentric approach
Decision Making Process
coercive power
self-serving bias
4. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
hierarchy of needs
defense reaction
Scientific Management
strategic plan
5. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
controlling function
hierarchy of needs
standing plan
stages of conflict
6. Planning - Controlling - Leading - Organizing
Theory y
stages of conflict
Decision Making Process
core functions of management
7. The ability to use influence to achieve results
selective perception
institutional power (as defined by McClelland)
core functions of management
legitimate power
8. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group
short-term plan
PERT system (Program Evaluation and Review Technique
abilene paradox
ethics
9. When a company or organization does the bare minimum required to meet a requirement or responsibility
political model of decision making
span of control
core functions of management
defense reaction
10. When a company or organization responds to a requirement or responsibility by fighting against it.
Theory y
loop control
Reaction reaction
operating plan
11. Temporary allocation of personnel and resources for the accomplishment of a specific objective
coercive power
task force
ethics
Proaction reaction
12. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
coercive power
Pygmalion effect
gantt chart
authoritarianism
13. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
defense reaction
business process re-engineering
grapevine
Stages of Groups
14. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements
Classical Approach to decision making
benchmarking
Three components of Expectancy theory
rewards power
15. Hierarchy of needs
Decision Making Process
maslow
single use plan
rewards power
16. Motivation has two factors: satisfiers and dis-satisfiers.
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17. Average Return per user
ARPU
loop control
Stages of Groups
kanban system
18. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
maslow
Proaction reaction
PERT system (Program Evaluation and Review Technique
Theory y
19. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
selective perception
leading function
grapevine
organizing function
20. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
Reaction reaction
hierarchy of needs
transactional leadership
referent power
21. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
Frederick Taylor
decentralization
Proaction reaction
planning function
22. The value or importance an individual places on a reward
short-term plan
telecommuting
valence
Rationalizing
23. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
Alderfer's ERG theory
core functions of management
leadership grids
ethics
24. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
projection
hawthorne studies
ethics
maslow
25. A mechanism for gathering information about performance deficiencies after they occur
Expectancy theory
span of control
ethics
feedback control
26. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate
standing plan
planning function
abilene paradox
self-serving bias
27. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt
staffing function
single use plan
organizing function
Cohesive Groups
28. The number of subordinates who report directly to a manager
single use plan
people oriented leadership
self-serving bias
span of control
29. Tests ending condition in middle of loop
institutional power (as defined by McClelland)
ethnocentric approach
loop control
hierarchy of needs
30. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
strategic plan
nominal group technique
coercive power
operating plan
31. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
Theory y
legitimate power
Enterprise resource planning
feedforward control
32. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
supply chain management
single use plan
controlling function
Stages of Groups
33. Provides managment with detailed implementation guidance based on stratgy to help with objectives
operating plan
legitimate power
projection
business process re-engineering
34. Motivation based on ideas of right and wrong
institutional power (as defined by McClelland)
ethics
Economic Order Quality (EOQ)
transactional leadership
35. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
organizing function
ethnocentric approach
standing plan
overhead
36. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
supply chain management
Cohesive Groups
ARPU
Administrative Model of decision making
37. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
morals
Expectancy theory
single use plan
Theory X
38. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
valence
Fundamental Attribution Error
people oriented leadership
gantt chart
39. Different people have different needs based on their early childhood experiences.
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40. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
short-term plan
polycentric approach
specific plan
valence
41. (n.) - the spirit of the time - Leaders are born into the times where they will be effective
Theory y
Rationalizing
Enterprise resource planning
zeitgeist
42. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
planning function
Frederick Taylor
control system
Theory y
43. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
Reaction reaction
loop control
Economic Order Quality (EOQ)
Theory X
44. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.
Proaction reaction
Stages of Groups
Fundamental Attribution Error
planning function
45. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
Pygmalion effect
morals
satisficing
authoritarianism
46. Power derived through one's position - such as a police officer or elected official.
legitimate power
Reaction reaction
business process re-engineering
charismatic leadership
47. Someone does not have 'official' authority but is recognized as a leader by the group
informal leadership
referent power
Theory X
transformational leadership
48. Power derived through advanced knowledge or experience in a particular subject.
single use plan
Reaction reaction
expert power
Stages of Groups
49. Fundamental values of right and wrong
Stages of Groups
Fiedler's contingency theory
Classical Approach to decision making
morals
50. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
standing plan
gantt chart
organizing function
polycentric approach