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CLEP Principles Of Management

Subjects : clep, business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition






2. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would






3. Average Return per user






4. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants






5. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath






6. A mechanism for gathering information about performance deficiencies after they occur






7. The value or importance an individual places on a reward






8. The number of subordinates who report directly to a manager






9. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization






10. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation






11. Different people have different needs based on their early childhood experiences.


12. A plan that provides benefits for a limited amount of time - usually 6 months or less






13. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt






14. Using computers and telecommunications equipment to perform work from home or another remote location






15. Groups in which the members are attached to each other and act as one unit






16. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area






17. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards






18. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.






19. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers






20. (n.) - the spirit of the time - Leaders are born into the times where they will be effective






21. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg






22. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi






23. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.






24. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.






25. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.






26. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence






27. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job






28. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.






29. A simple bar chart that depicts project tasks against a calendar






30. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality






31. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition






32. When a company or organization responds to a requirement or responsibility by fighting against it.






33. The management function that energizes people to contribute their best individually and in cooperation with other people






34. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval






35. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance






36. To bring into accord with reason or cause something to seem reasonable






37. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si


38. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.






39. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach






40. Control that allows managers to anticipate problems before they arise






41. Degree to which decision-making authority is given to lower levels in an organization's hierarchy






42. Power derived through one's position - such as a police officer or elected official.






43. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.






44. Someone does not have 'official' authority but is recognized as a leader by the group






45. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'






46. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.






47. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations






48. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.






49. Hierarchy of needs






50. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group