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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group
abilene paradox
Stages of Groups
strategic plan
Alderfer's ERG theory
2. Temporary allocation of personnel and resources for the accomplishment of a specific objective
task force
nominal group technique
morals
organizing function
3. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence
gantt chart
operating plan
transformational leadership
hawthorne studies
4. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
Alderfer's ERG theory
selective perception
transactional leadership
leadership grids
5. Power derived through advanced knowledge or experience in a particular subject.
Cohesive Groups
expert power
ethnocentric approach
Decision Making Process
6. When a company or organization does the bare minimum required to meet a requirement or responsibility
ethics
maslow
defense reaction
concurrent control
7. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
staffing function
supply chain management
Cohesive Groups
benchmarking
8. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
stages of conflict
overhead
institutional power (as defined by McClelland)
leadership grids
9. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
expert power
projection
short-term plan
ethics
10. Someone does not have 'official' authority but is recognized as a leader by the group
span of control
informal leadership
Theory X
referent power
11. The tendency to assign internal attributes to successes and external factors to failures.
valence
Pygmalion effect
grapevine
self-serving bias
12. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
Classical Approach to decision making
Scientific Management
referent power
short-term plan
13. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
hierarchy of needs
Alderfer's ERG theory
feedback control
Economic Order Quality (EOQ)
14. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
morals
supply chain management
zeitgeist
business process re-engineering
15. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
Pygmalion effect
Classical Approach to decision making
span of control
ARPU
16. Total fixed cost
kanban system
overhead
people oriented leadership
Cohesive Groups
17. Provides managment with detailed implementation guidance based on stratgy to help with objectives
benchmarking
polycentric approach
operating plan
feedback control
18. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
valence
feedforward control
authoritarianism
staffing function
19. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
informal leadership
core functions of management
rewards power
planning function
20. A mechanism for gathering information about performance deficiencies after they occur
feedback control
organizing function
supply chain management
single use plan
21. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si
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22. Different people have different needs based on their early childhood experiences.
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23. The management function that energizes people to contribute their best individually and in cooperation with other people
institutional power (as defined by McClelland)
projection
Herzberg's Two Factor Theory
leading function
24. A simple bar chart that depicts project tasks against a calendar
rewards power
referent power
gantt chart
expert power
25. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
Cohesive Groups
Economic Order Quality (EOQ)
coercive power
transactional leadership
26. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
Reaction reaction
people oriented leadership
Pygmalion effect
ethnocentric approach
27. Forming - Storming - Norming - Performing
Stages of Groups
people oriented leadership
Classical Approach to decision making
operating plan
28. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.
referent power
feedforward control
abilene paradox
gantt chart
29. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
transactional leadership
organizing function
Classical Approach to decision making
Enterprise resource planning
30. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
planning function
polycentric approach
hawthorne studies
valence
31. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
controlling function
hawthorne studies
projection
PERT system (Program Evaluation and Review Technique
32. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements
Rationalizing
Proaction reaction
benchmarking
kanban system
33. Fundamental values of right and wrong
fundamental attribution error
referent power
morals
stages of conflict
34. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
Classical Approach to decision making
single use plan
rewards power
Stages of Groups
35. Motivation has two factors: satisfiers and dis-satisfiers.
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36. When a company or organization responds to a requirement or responsibility by fighting against it.
loop control
Theory X
Frederick Taylor
Reaction reaction
37. Motivation based on ideas of right and wrong
Reaction reaction
Cohesive Groups
Expectancy theory
ethics
38. Planning - Controlling - Leading - Organizing
core functions of management
decentralization
Fundamental Attribution Error
referent power
39. Choosing an option that is acceptable - although not necessarily the best or perfect.
business process re-engineering
satisficing
supply chain management
zeitgeist
40. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
Administrative Model of decision making
feedforward control
charismatic leadership
controlling function
41. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
ARPU
leadership grids
authoritarianism
nominal group technique
42. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
concurrent control
transformational leadership
controlling function
stages of conflict
43. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.
organizing function
task force
nominal group technique
concurrent control
44. (n.) - the spirit of the time - Leaders are born into the times where they will be effective
feedforward control
Enterprise resource planning
strategic plan
zeitgeist
45. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
grapevine
Fiedler's contingency theory
coercive power
Alderfer's ERG theory
46. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
hierarchy of needs
Decision Making Process
staffing function
gantt chart
47. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate
single use plan
planning function
transactional leadership
business process re-engineering
48. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
Theory y
Theory X
overhead
morals
49. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.
overhead
Administrative Model of decision making
maslow
defense reaction
50. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
feedback control
specific plan
Herzberg's Two Factor Theory
task force