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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si
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2. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
overhead
stages of conflict
staffing function
controlling function
3. When a company or organization responds to a requirement or responsibility by fighting against it.
defense reaction
business process re-engineering
expert power
Reaction reaction
4. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
valence
political model of decision making
Scientific Management
organizing function
5. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt
legitimate power
grapevine
staffing function
expert power
6. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
authoritarianism
Expectancy theory
hawthorne studies
specific plan
7. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards
Expectancy theory
hierarchy of needs
span of control
Alderfer's ERG theory
8. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
stages of conflict
zeitgeist
operating plan
projection
9. Fundamental values of right and wrong
Pygmalion effect
morals
Decision Making Process
feedforward control
10. The ability to use influence to achieve results
institutional power (as defined by McClelland)
Enterprise resource planning
benchmarking
telecommuting
11. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group
expert power
morals
leadership grids
abilene paradox
12. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
single use plan
defense reaction
ethics
projection
13. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
fundamental attribution error
Pygmalion effect
controlling function
Enterprise resource planning
14. A simple bar chart that depicts project tasks against a calendar
gantt chart
supply chain management
satisficing
Enterprise resource planning
15. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.
Proaction reaction
supply chain management
Classical Approach to decision making
maslow
16. Forming - Storming - Norming - Performing
ethnocentric approach
stages of conflict
Stages of Groups
strategic plan
17. To bring into accord with reason or cause something to seem reasonable
Reaction reaction
Rationalizing
decentralization
Cohesive Groups
18. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
strategic plan
charismatic leadership
maslow
coercive power
19. Tests ending condition in middle of loop
Fiedler's contingency theory
satisficing
loop control
expert power
20. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
hierarchy of needs
Herzberg's Two Factor Theory
hawthorne studies
coercive power
21. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
Classical Approach to decision making
authoritarianism
Theory X
Rationalizing
22. A plan that provides benefits for a limited amount of time - usually 6 months or less
short-term plan
organizing function
staffing function
Classical Approach to decision making
23. When a company or organization does the bare minimum required to meet a requirement or responsibility
defense reaction
Decision Making Process
PERT system (Program Evaluation and Review Technique
specific plan
24. Assumes that the manager will operate an make decisions based on the best economic interest of the company
Decision Making Process
Cohesive Groups
Rationalizing
Classical Approach to decision making
25. Someone does not have 'official' authority but is recognized as a leader by the group
defense reaction
abilene paradox
coercive power
informal leadership
26. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.
nominal group technique
feedback control
kanban system
decentralization
27. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
concurrent control
Pygmalion effect
ethnocentric approach
Herzberg's Two Factor Theory
28. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
leadership grids
Fiedler's contingency theory
leading function
abilene paradox
29. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
business process re-engineering
organizing function
Administrative Model of decision making
transactional leadership
30. Different people have different needs based on their early childhood experiences.
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31. Hierarchy of needs
Theory X
abilene paradox
gantt chart
maslow
32. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
Theory y
decentralization
polycentric approach
abilene paradox
33. Power derived through advanced knowledge or experience in a particular subject.
referent power
selective perception
strategic plan
expert power
34. A plan that deals with organizational issues and problems that recur frequently. 'sexual harassment policy'
standing plan
single use plan
Expectancy theory
ethnocentric approach
35. Groups in which the members are attached to each other and act as one unit
business process re-engineering
Cohesive Groups
Theory X
planning function
36. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
ethnocentric approach
span of control
maslow
Cohesive Groups
37. Average Return per user
ARPU
Expectancy theory
hawthorne studies
coercive power
38. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
leadership grids
single use plan
Frederick Taylor
polycentric approach
39. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
legitimate power
Pygmalion effect
Administrative Model of decision making
people oriented leadership
40. Motivation has two factors: satisfiers and dis-satisfiers.
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41. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements
geocentric approach
morals
selective perception
benchmarking
42. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.
ethnocentric approach
people oriented leadership
Administrative Model of decision making
operating plan
43. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
supply chain management
selective perception
institutional power (as defined by McClelland)
Pygmalion effect
44. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
rewards power
telecommuting
selective perception
Theory y
45. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame
charismatic leadership
kanban system
rewards power
specific plan
46. Planning - Controlling - Leading - Organizing
Alderfer's ERG theory
morals
supply chain management
core functions of management
47. Control that allows managers to anticipate problems before they arise
Administrative Model of decision making
feedforward control
loop control
morals
48. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
feedforward control
ARPU
control system
McCelland's Acquired Need theory
49. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
authoritarianism
institutional power (as defined by McClelland)
PERT system (Program Evaluation and Review Technique
ethics
50. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
overhead
rewards power
charismatic leadership
control system