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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
ethnocentric approach
charismatic leadership
loop control
organizing function
2. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
maslow
operating plan
authoritarianism
Theory X
3. Total fixed cost
Stages of Groups
business process re-engineering
Pygmalion effect
overhead
4. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS
Reaction reaction
feedback control
short-term plan
strategic plan
5. Provides managment with detailed implementation guidance based on stratgy to help with objectives
operating plan
ethics
staffing function
decentralization
6. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
feedback control
Pygmalion effect
specific plan
organizing function
7. Different people have different needs based on their early childhood experiences.
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8. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
ARPU
task force
grapevine
polycentric approach
9. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
Scientific Management
referent power
Economic Order Quality (EOQ)
hierarchy of needs
10. A mechanism for gathering information about performance deficiencies after they occur
morals
expert power
feedback control
control system
11. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
Scientific Management
fundamental attribution error
Economic Order Quality (EOQ)
stages of conflict
12. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
Scientific Management
fundamental attribution error
specific plan
overhead
13. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
Theory X
legitimate power
Fundamental Attribution Error
maslow
14. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si
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15. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.
ARPU
Proaction reaction
referent power
self-serving bias
16. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence
transformational leadership
ethnocentric approach
fundamental attribution error
task force
17. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.
rewards power
Administrative Model of decision making
feedback control
McCelland's Acquired Need theory
18. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
defense reaction
Classical Approach to decision making
PERT system (Program Evaluation and Review Technique
Herzberg's Two Factor Theory
19. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
ethnocentric approach
planning function
rewards power
single use plan
20. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization
short-term plan
satisficing
span of control
grapevine
21. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
organizing function
polycentric approach
valence
controlling function
22. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
political model of decision making
Frederick Taylor
control system
planning function
23. A simple bar chart that depicts project tasks against a calendar
gantt chart
ethics
kanban system
Scientific Management
24. When a company or organization responds to a requirement or responsibility by fighting against it.
Herzberg's Two Factor Theory
ethics
people oriented leadership
Reaction reaction
25. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
short-term plan
ARPU
coercive power
Frederick Taylor
26. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
Proaction reaction
planning function
projection
Economic Order Quality (EOQ)
27. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
loop control
control system
McCelland's Acquired Need theory
staffing function
28. Control that allows managers to anticipate problems before they arise
nominal group technique
strategic plan
fundamental attribution error
feedforward control
29. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
Stages of Groups
Theory X
zeitgeist
selective perception
30. The tendency to assign internal attributes to successes and external factors to failures.
self-serving bias
feedback control
zeitgeist
span of control
31. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
PERT system (Program Evaluation and Review Technique
short-term plan
telecommuting
decentralization
32. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
Stages of Groups
defense reaction
single use plan
ethnocentric approach
33. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
expert power
rewards power
Pygmalion effect
controlling function
34. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
telecommuting
control system
stages of conflict
defense reaction
35. Average Return per user
controlling function
ARPU
legitimate power
coercive power
36. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
Theory X
Fundamental Attribution Error
ARPU
people oriented leadership
37. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
concurrent control
Cohesive Groups
zeitgeist
Expectancy theory
38. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
strategic plan
business process re-engineering
polycentric approach
specific plan
39. The number of subordinates who report directly to a manager
span of control
loop control
fundamental attribution error
Rationalizing
40. The ability to use influence to achieve results
feedforward control
morals
valence
institutional power (as defined by McClelland)
41. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.
Theory y
Scientific Management
expert power
Proaction reaction
42. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
Expectancy theory
political model of decision making
abilene paradox
Decision Making Process
43. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt
short-term plan
Administrative Model of decision making
staffing function
kanban system
44. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards
Economic Order Quality (EOQ)
PERT system (Program Evaluation and Review Technique
Expectancy theory
transactional leadership
45. Power derived through advanced knowledge or experience in a particular subject.
grapevine
polycentric approach
expert power
planning function
46. The value or importance an individual places on a reward
valence
controlling function
planning function
control system
47. The management function that energizes people to contribute their best individually and in cooperation with other people
Reaction reaction
leading function
controlling function
morals
48. Assumes that the manager will operate an make decisions based on the best economic interest of the company
referent power
Classical Approach to decision making
people oriented leadership
Cohesive Groups
49. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
selective perception
projection
Administrative Model of decision making
Three components of Expectancy theory
50. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.
valence
people oriented leadership
rewards power
nominal group technique