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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
stages of conflict
maslow
McCelland's Acquired Need theory
hawthorne studies
2. Different people have different needs based on their early childhood experiences.
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3. To bring into accord with reason or cause something to seem reasonable
geocentric approach
polycentric approach
Rationalizing
control system
4. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
gantt chart
authoritarianism
Stages of Groups
PERT system (Program Evaluation and Review Technique
5. Motivation has two factors: satisfiers and dis-satisfiers.
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6. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
organizing function
ARPU
Economic Order Quality (EOQ)
Fundamental Attribution Error
7. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards
benchmarking
referent power
valence
Expectancy theory
8. When a company or organization does the bare minimum required to meet a requirement or responsibility
morals
legitimate power
Frederick Taylor
defense reaction
9. The ability to use influence to achieve results
Administrative Model of decision making
institutional power (as defined by McClelland)
transactional leadership
self-serving bias
10. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
overhead
satisficing
Scientific Management
self-serving bias
11. Power derived through advanced knowledge or experience in a particular subject.
Scientific Management
Proaction reaction
staffing function
expert power
12. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
business process re-engineering
charismatic leadership
operating plan
controlling function
13. Hierarchy of needs
informal leadership
maslow
leadership grids
legitimate power
14. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
projection
Theory X
self-serving bias
telecommuting
15. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
decentralization
organizing function
Alderfer's ERG theory
strategic plan
16. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
coercive power
loop control
PERT system (Program Evaluation and Review Technique
Theory X
17. A plan that provides benefits for a limited amount of time - usually 6 months or less
benchmarking
short-term plan
leading function
strategic plan
18. Power derived through one's position - such as a police officer or elected official.
charismatic leadership
legitimate power
staffing function
defense reaction
19. Tests ending condition in middle of loop
authoritarianism
Proaction reaction
loop control
task force
20. Planning - Controlling - Leading - Organizing
Decision Making Process
core functions of management
controlling function
stages of conflict
21. The number of subordinates who report directly to a manager
span of control
selective perception
legitimate power
referent power
22. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
Proaction reaction
business process re-engineering
single use plan
span of control
23. When a company or organization responds to a requirement or responsibility by fighting against it.
Cohesive Groups
Reaction reaction
coercive power
Economic Order Quality (EOQ)
24. The value or importance an individual places on a reward
valence
Pygmalion effect
ARPU
polycentric approach
25. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
Expectancy theory
Administrative Model of decision making
coercive power
leadership grids
26. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
polycentric approach
supply chain management
transformational leadership
referent power
27. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
operating plan
fundamental attribution error
Alderfer's ERG theory
supply chain management
28. The tendency to assign internal attributes to successes and external factors to failures.
Decision Making Process
self-serving bias
Theory X
control system
29. Total fixed cost
geocentric approach
informal leadership
maslow
overhead
30. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
political model of decision making
legitimate power
Economic Order Quality (EOQ)
Expectancy theory
31. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
supply chain management
business process re-engineering
Economic Order Quality (EOQ)
coercive power
32. Average Return per user
ethnocentric approach
ARPU
charismatic leadership
expert power
33. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate
span of control
planning function
strategic plan
single use plan
34. (n.) - the spirit of the time - Leaders are born into the times where they will be effective
informal leadership
zeitgeist
Reaction reaction
Classical Approach to decision making
35. Assumes that the manager will operate an make decisions based on the best economic interest of the company
valence
political model of decision making
Classical Approach to decision making
transactional leadership
36. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS
strategic plan
grapevine
benchmarking
overhead
37. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization
Expectancy theory
grapevine
morals
hierarchy of needs
38. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.
political model of decision making
referent power
fundamental attribution error
leading function
39. Provides managment with detailed implementation guidance based on stratgy to help with objectives
operating plan
Rationalizing
telecommuting
Pygmalion effect
40. Groups in which the members are attached to each other and act as one unit
Herzberg's Two Factor Theory
Pygmalion effect
political model of decision making
Cohesive Groups
41. A simple bar chart that depicts project tasks against a calendar
control system
Herzberg's Two Factor Theory
specific plan
gantt chart
42. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality
authoritarianism
planning function
political model of decision making
geocentric approach
43. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
transformational leadership
rewards power
concurrent control
Reaction reaction
44. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
transformational leadership
authoritarianism
short-term plan
people oriented leadership
45. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
ethnocentric approach
feedforward control
selective perception
polycentric approach
46. Someone does not have 'official' authority but is recognized as a leader by the group
control system
informal leadership
decentralization
planning function
47. Motivation based on ideas of right and wrong
specific plan
referent power
ethics
controlling function
48. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
Economic Order Quality (EOQ)
rewards power
political model of decision making
Three components of Expectancy theory
49. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
Scientific Management
decentralization
Frederick Taylor
strategic plan
50. The management function that energizes people to contribute their best individually and in cooperation with other people
Cohesive Groups
legitimate power
Fundamental Attribution Error
leading function