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Test your basic knowledge |
CLEP Principles Of Management
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Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
Fiedler's contingency theory
Economic Order Quality (EOQ)
hawthorne studies
political model of decision making
2. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality
geocentric approach
ethnocentric approach
Frederick Taylor
specific plan
3. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
morals
authoritarianism
Frederick Taylor
organizing function
4. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
Economic Order Quality (EOQ)
referent power
specific plan
operating plan
5. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
satisficing
Frederick Taylor
coercive power
feedforward control
6. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
authoritarianism
valence
PERT system (Program Evaluation and Review Technique
Decision Making Process
7. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
Scientific Management
coercive power
polycentric approach
legitimate power
8. A plan that deals with organizational issues and problems that recur frequently. 'sexual harassment policy'
ethics
standing plan
expert power
PERT system (Program Evaluation and Review Technique
9. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
defense reaction
projection
McCelland's Acquired Need theory
abilene paradox
10. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
leadership grids
standing plan
Administrative Model of decision making
Expectancy theory
11. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
fundamental attribution error
abilene paradox
organizing function
nominal group technique
12. Choosing an option that is acceptable - although not necessarily the best or perfect.
Fiedler's contingency theory
Reaction reaction
Administrative Model of decision making
satisficing
13. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance
feedforward control
single use plan
transactional leadership
expert power
14. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
expert power
people oriented leadership
span of control
Alderfer's ERG theory
15. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
hierarchy of needs
standing plan
loop control
legitimate power
16. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
supply chain management
McCelland's Acquired Need theory
charismatic leadership
selective perception
17. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
referent power
abilene paradox
maslow
single use plan
18. The tendency to assign internal attributes to successes and external factors to failures.
specific plan
ethnocentric approach
benchmarking
self-serving bias
19. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
specific plan
ARPU
authoritarianism
gantt chart
20. Total fixed cost
supply chain management
overhead
informal leadership
legitimate power
21. A mechanism for gathering information about performance deficiencies after they occur
satisficing
feedback control
Fundamental Attribution Error
Cohesive Groups
22. The value or importance an individual places on a reward
valence
concurrent control
hawthorne studies
charismatic leadership
23. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
Decision Making Process
satisficing
self-serving bias
control system
24. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
Fundamental Attribution Error
Rationalizing
leading function
Economic Order Quality (EOQ)
25. Control that allows managers to anticipate problems before they arise
overhead
informal leadership
Decision Making Process
feedforward control
26. Hierarchy of needs
Rationalizing
Fiedler's contingency theory
span of control
maslow
27. When a company or organization does the bare minimum required to meet a requirement or responsibility
defense reaction
projection
leadership grids
legitimate power
28. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
business process re-engineering
Theory X
Three components of Expectancy theory
transformational leadership
29. Someone does not have 'official' authority but is recognized as a leader by the group
informal leadership
specific plan
ARPU
transactional leadership
30. (n.) - the spirit of the time - Leaders are born into the times where they will be effective
maslow
Classical Approach to decision making
short-term plan
zeitgeist
31. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
feedback control
decentralization
coercive power
span of control
32. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization
standing plan
grapevine
Rationalizing
ethics
33. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
core functions of management
hawthorne studies
stages of conflict
Reaction reaction
34. Using computers and telecommunications equipment to perform work from home or another remote location
Herzberg's Two Factor Theory
selective perception
telecommuting
ethics
35. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
operating plan
Frederick Taylor
Enterprise resource planning
telecommuting
36. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
stages of conflict
zeitgeist
controlling function
standing plan
37. Different people have different needs based on their early childhood experiences.
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38. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
polycentric approach
stages of conflict
informal leadership
institutional power (as defined by McClelland)
39. Provides managment with detailed implementation guidance based on stratgy to help with objectives
projection
valence
Enterprise resource planning
operating plan
40. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
Theory y
organizing function
zeitgeist
Pygmalion effect
41. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
expert power
Theory y
specific plan
transformational leadership
42. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements
expert power
Reaction reaction
satisficing
benchmarking
43. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
supply chain management
selective perception
stages of conflict
telecommuting
44. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
Alderfer's ERG theory
feedforward control
geocentric approach
PERT system (Program Evaluation and Review Technique
45. The ability to use influence to achieve results
operating plan
institutional power (as defined by McClelland)
Enterprise resource planning
Fundamental Attribution Error
46. The number of subordinates who report directly to a manager
supply chain management
single use plan
hawthorne studies
span of control
47. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
supply chain management
Decision Making Process
defense reaction
decentralization
48. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.
Fundamental Attribution Error
supply chain management
nominal group technique
abilene paradox
49. Motivation based on ideas of right and wrong
polycentric approach
ethics
Scientific Management
concurrent control
50. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
PERT system (Program Evaluation and Review Technique
short-term plan
geocentric approach
rewards power