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Test your basic knowledge |
CLEP Principles Of Management
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Subjects
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clep
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business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
Enterprise resource planning
rewards power
Alderfer's ERG theory
Herzberg's Two Factor Theory
2. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.
Administrative Model of decision making
feedback control
core functions of management
zeitgeist
3. The value or importance an individual places on a reward
valence
standing plan
Pygmalion effect
core functions of management
4. Motivation based on ideas of right and wrong
ethics
ethnocentric approach
span of control
task force
5. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
expert power
selective perception
zeitgeist
stages of conflict
6. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
ARPU
valence
hawthorne studies
Three components of Expectancy theory
7. The tendency to assign internal attributes to successes and external factors to failures.
Stages of Groups
self-serving bias
specific plan
morals
8. Group performance is dependent upon the interaction between leadership style and situational favorableness
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9. Motivation has two factors: satisfiers and dis-satisfiers.
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10. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
authoritarianism
charismatic leadership
nominal group technique
hierarchy of needs
11. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
supply chain management
self-serving bias
feedback control
PERT system (Program Evaluation and Review Technique
12. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
organizing function
core functions of management
Theory X
hierarchy of needs
13. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
telecommuting
Theory X
maslow
Expectancy theory
14. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
expert power
specific plan
feedback control
leadership grids
15. A simple bar chart that depicts project tasks against a calendar
short-term plan
McCelland's Acquired Need theory
planning function
gantt chart
16. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group
feedback control
abilene paradox
expert power
ethnocentric approach
17. When a company or organization does the bare minimum required to meet a requirement or responsibility
political model of decision making
defense reaction
zeitgeist
Rationalizing
18. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame
strategic plan
Fundamental Attribution Error
kanban system
ethnocentric approach
19. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
Pygmalion effect
hierarchy of needs
authoritarianism
single use plan
20. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
strategic plan
charismatic leadership
controlling function
morals
21. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
Expectancy theory
coercive power
operating plan
zeitgeist
22. Power derived through advanced knowledge or experience in a particular subject.
expert power
Enterprise resource planning
controlling function
stages of conflict
23. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
ethnocentric approach
selective perception
Enterprise resource planning
decentralization
24. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
Economic Order Quality (EOQ)
morals
core functions of management
political model of decision making
25. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
hawthorne studies
Reaction reaction
people oriented leadership
ARPU
26. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
maslow
nominal group technique
Frederick Taylor
ethnocentric approach
27. The management function that energizes people to contribute their best individually and in cooperation with other people
overhead
Alderfer's ERG theory
transactional leadership
leading function
28. Fundamental values of right and wrong
self-serving bias
stages of conflict
maslow
morals
29. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
decentralization
ethics
zeitgeist
Reaction reaction
30. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence
concurrent control
transformational leadership
Theory X
abilene paradox
31. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance
transactional leadership
organizing function
feedback control
Herzberg's Two Factor Theory
32. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
Classical Approach to decision making
ARPU
authoritarianism
political model of decision making
33. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
Theory y
Frederick Taylor
gantt chart
zeitgeist
34. Someone does not have 'official' authority but is recognized as a leader by the group
Stages of Groups
Cohesive Groups
informal leadership
rewards power
35. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt
staffing function
valence
task force
self-serving bias
36. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
decentralization
Pygmalion effect
coercive power
maslow
37. Temporary allocation of personnel and resources for the accomplishment of a specific objective
Classical Approach to decision making
Enterprise resource planning
polycentric approach
task force
38. A mechanism for gathering information about performance deficiencies after they occur
strategic plan
telecommuting
feedback control
projection
39. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
defense reaction
ARPU
concurrent control
projection
40. Control that allows managers to anticipate problems before they arise
Economic Order Quality (EOQ)
expert power
feedforward control
ARPU
41. Assumes that the manager will operate an make decisions based on the best economic interest of the company
self-serving bias
grapevine
Classical Approach to decision making
rewards power
42. A plan that provides benefits for a limited amount of time - usually 6 months or less
coercive power
kanban system
short-term plan
Economic Order Quality (EOQ)
43. Different people have different needs based on their early childhood experiences.
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44. Groups in which the members are attached to each other and act as one unit
Cohesive Groups
loop control
nominal group technique
Scientific Management
45. The ability to use influence to achieve results
loop control
decentralization
Theory y
institutional power (as defined by McClelland)
46. Power derived through one's position - such as a police officer or elected official.
legitimate power
Pygmalion effect
transactional leadership
strategic plan
47. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si
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48. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
leading function
transactional leadership
concurrent control
Enterprise resource planning
49. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization
self-serving bias
short-term plan
grapevine
Frederick Taylor
50. Tests ending condition in middle of loop
loop control
PERT system (Program Evaluation and Review Technique
hawthorne studies
hierarchy of needs
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