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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
ethics
operating plan
feedforward control
decentralization
2. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
projection
authoritarianism
people oriented leadership
abilene paradox
3. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.
Proaction reaction
Three components of Expectancy theory
core functions of management
transformational leadership
4. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si
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5. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
abilene paradox
Cohesive Groups
hierarchy of needs
feedforward control
6. Forming - Storming - Norming - Performing
Stages of Groups
leading function
control system
Cohesive Groups
7. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
leadership grids
organizing function
Stages of Groups
Three components of Expectancy theory
8. Different people have different needs based on their early childhood experiences.
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9. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
Alderfer's ERG theory
selective perception
people oriented leadership
stages of conflict
10. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
Classical Approach to decision making
staffing function
Decision Making Process
coercive power
11. Average Return per user
ethics
satisficing
ARPU
stages of conflict
12. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
Economic Order Quality (EOQ)
specific plan
rewards power
hawthorne studies
13. Planning - Controlling - Leading - Organizing
hawthorne studies
core functions of management
abilene paradox
task force
14. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame
stages of conflict
benchmarking
Cohesive Groups
kanban system
15. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.
institutional power (as defined by McClelland)
ethnocentric approach
Administrative Model of decision making
strategic plan
16. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
business process re-engineering
Decision Making Process
Cohesive Groups
kanban system
17. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
McCelland's Acquired Need theory
geocentric approach
ethics
concurrent control
18. Assumes that the manager will operate an make decisions based on the best economic interest of the company
Theory y
Classical Approach to decision making
self-serving bias
PERT system (Program Evaluation and Review Technique
19. Provides managment with detailed implementation guidance based on stratgy to help with objectives
Three components of Expectancy theory
operating plan
morals
satisficing
20. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance
ARPU
transactional leadership
institutional power (as defined by McClelland)
Pygmalion effect
21. Groups in which the members are attached to each other and act as one unit
Cohesive Groups
kanban system
Fiedler's contingency theory
legitimate power
22. Motivation based on ideas of right and wrong
ethics
nominal group technique
loop control
charismatic leadership
23. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
Three components of Expectancy theory
Pygmalion effect
projection
Herzberg's Two Factor Theory
24. Tests ending condition in middle of loop
Theory X
loop control
feedforward control
informal leadership
25. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
task force
Theory X
grapevine
Enterprise resource planning
26. The value or importance an individual places on a reward
Enterprise resource planning
valence
feedback control
leadership grids
27. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality
geocentric approach
Pygmalion effect
Three components of Expectancy theory
kanban system
28. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group
abilene paradox
transformational leadership
selective perception
Proaction reaction
29. Choosing an option that is acceptable - although not necessarily the best or perfect.
referent power
loop control
core functions of management
satisficing
30. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
transactional leadership
single use plan
specific plan
benchmarking
31. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements
benchmarking
people oriented leadership
Expectancy theory
standing plan
32. Power derived through advanced knowledge or experience in a particular subject.
hawthorne studies
expert power
fundamental attribution error
span of control
33. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
rewards power
morals
telecommuting
Enterprise resource planning
34. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
operating plan
PERT system (Program Evaluation and Review Technique
Rationalizing
organizing function
35. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
polycentric approach
PERT system (Program Evaluation and Review Technique
operating plan
fundamental attribution error
36. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
loop control
control system
people oriented leadership
hierarchy of needs
37. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
transformational leadership
Stages of Groups
staffing function
Theory X
38. The number of subordinates who report directly to a manager
supply chain management
staffing function
strategic plan
span of control
39. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
polycentric approach
feedback control
Administrative Model of decision making
ethnocentric approach
40. Total fixed cost
selective perception
overhead
Cohesive Groups
Proaction reaction
41. When a company or organization responds to a requirement or responsibility by fighting against it.
zeitgeist
fundamental attribution error
charismatic leadership
Reaction reaction
42. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence
authoritarianism
self-serving bias
feedforward control
transformational leadership
43. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
people oriented leadership
span of control
Frederick Taylor
institutional power (as defined by McClelland)
44. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS
strategic plan
ethics
leadership grids
planning function
45. Using computers and telecommunications equipment to perform work from home or another remote location
Stages of Groups
defense reaction
ethnocentric approach
telecommuting
46. Motivation has two factors: satisfiers and dis-satisfiers.
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47. The management function that energizes people to contribute their best individually and in cooperation with other people
leading function
nominal group technique
abilene paradox
Stages of Groups
48. When a company or organization does the bare minimum required to meet a requirement or responsibility
Three components of Expectancy theory
defense reaction
span of control
leadership grids
49. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
single use plan
McCelland's Acquired Need theory
stages of conflict
Decision Making Process
50. A plan that provides benefits for a limited amount of time - usually 6 months or less
feedforward control
stages of conflict
short-term plan
self-serving bias