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Test your basic knowledge |
CLEP Principles Of Management
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Subjects
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clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
Enterprise resource planning
strategic plan
polycentric approach
Frederick Taylor
2. A mechanism for gathering information about performance deficiencies after they occur
business process re-engineering
decentralization
feedback control
geocentric approach
3. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
Pygmalion effect
nominal group technique
short-term plan
fundamental attribution error
4. When a company or organization responds to a requirement or responsibility by fighting against it.
polycentric approach
Reaction reaction
Cohesive Groups
feedforward control
5. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
span of control
leading function
PERT system (Program Evaluation and Review Technique
kanban system
6. Choosing an option that is acceptable - although not necessarily the best or perfect.
referent power
core functions of management
coercive power
satisficing
7. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
Administrative Model of decision making
maslow
rewards power
Theory X
8. Fundamental values of right and wrong
morals
projection
Fiedler's contingency theory
Economic Order Quality (EOQ)
9. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
supply chain management
operating plan
Decision Making Process
Fiedler's contingency theory
10. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
decentralization
Theory y
span of control
leadership grids
11. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
nominal group technique
ethics
Proaction reaction
rewards power
12. Forming - Storming - Norming - Performing
span of control
morals
Stages of Groups
specific plan
13. Tests ending condition in middle of loop
organizing function
loop control
maslow
self-serving bias
14. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
standing plan
zeitgeist
Economic Order Quality (EOQ)
institutional power (as defined by McClelland)
15. Group performance is dependent upon the interaction between leadership style and situational favorableness
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16. Someone does not have 'official' authority but is recognized as a leader by the group
defense reaction
satisficing
informal leadership
authoritarianism
17. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt
staffing function
standing plan
control system
rewards power
18. Groups in which the members are attached to each other and act as one unit
charismatic leadership
Cohesive Groups
feedforward control
defense reaction
19. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
Theory X
McCelland's Acquired Need theory
stages of conflict
Scientific Management
20. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
expert power
political model of decision making
Pygmalion effect
Three components of Expectancy theory
21. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
overhead
specific plan
Classical Approach to decision making
Pygmalion effect
22. Control that allows managers to anticipate problems before they arise
self-serving bias
legitimate power
loop control
feedforward control
23. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
hawthorne studies
legitimate power
referent power
concurrent control
24. The tendency to assign internal attributes to successes and external factors to failures.
short-term plan
self-serving bias
concurrent control
specific plan
25. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
Economic Order Quality (EOQ)
rewards power
controlling function
coercive power
26. Different people have different needs based on their early childhood experiences.
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27. (n.) - the spirit of the time - Leaders are born into the times where they will be effective
Decision Making Process
staffing function
geocentric approach
zeitgeist
28. Planning - Controlling - Leading - Organizing
short-term plan
core functions of management
task force
satisficing
29. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements
nominal group technique
kanban system
ARPU
benchmarking
30. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
short-term plan
Fundamental Attribution Error
single use plan
telecommuting
31. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
selective perception
valence
Expectancy theory
loop control
32. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.
Proaction reaction
nominal group technique
core functions of management
Herzberg's Two Factor Theory
33. Motivation based on ideas of right and wrong
benchmarking
Fiedler's contingency theory
ethics
concurrent control
34. The value or importance an individual places on a reward
expert power
valence
Theory X
Pygmalion effect
35. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
Expectancy theory
authoritarianism
expert power
ethnocentric approach
36. Provides managment with detailed implementation guidance based on stratgy to help with objectives
operating plan
ethnocentric approach
fundamental attribution error
defense reaction
37. Total fixed cost
overhead
Pygmalion effect
rewards power
abilene paradox
38. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence
short-term plan
transactional leadership
transformational leadership
projection
39. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
fundamental attribution error
transactional leadership
strategic plan
Stages of Groups
40. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.
ethnocentric approach
Administrative Model of decision making
core functions of management
controlling function
41. Hierarchy of needs
maslow
leading function
McCelland's Acquired Need theory
Fiedler's contingency theory
42. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
specific plan
decentralization
strategic plan
referent power
43. The number of subordinates who report directly to a manager
short-term plan
span of control
transformational leadership
feedback control
44. Power derived through one's position - such as a police officer or elected official.
overhead
legitimate power
Proaction reaction
hawthorne studies
45. Using computers and telecommunications equipment to perform work from home or another remote location
institutional power (as defined by McClelland)
controlling function
hawthorne studies
telecommuting
46. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
organizing function
McCelland's Acquired Need theory
feedforward control
polycentric approach
47. To bring into accord with reason or cause something to seem reasonable
Cohesive Groups
decentralization
core functions of management
Rationalizing
48. When a company or organization does the bare minimum required to meet a requirement or responsibility
polycentric approach
Expectancy theory
defense reaction
rewards power
49. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards
Expectancy theory
gantt chart
standing plan
Scientific Management
50. Temporary allocation of personnel and resources for the accomplishment of a specific objective
task force
zeitgeist
control system
institutional power (as defined by McClelland)
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