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CLEP Principles Of Management

Subjects : clep, business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards






2. (n.) - the spirit of the time - Leaders are born into the times where they will be effective






3. Power derived through one's position - such as a police officer or elected official.






4. A simple bar chart that depicts project tasks against a calendar






5. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers






6. Fundamental values of right and wrong






7. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation






8. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.






9. Degree to which decision-making authority is given to lower levels in an organization's hierarchy






10. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.






11. Control that allows managers to anticipate problems before they arise






12. Planning - Controlling - Leading - Organizing






13. There are no predefined criteria or priorities. Instead they are set by the group when making the decision






14. Average Return per user






15. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.






16. Motivation based on ideas of right and wrong






17. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt






18. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people






19. A plan that deals with organizational issues and problems that recur frequently. 'sexual harassment policy'






20. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.






21. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.






22. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.






23. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame






24. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would






25. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.






26. A mechanism for gathering information about performance deficiencies after they occur






27. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization






28. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath






29. Using computers and telecommunications equipment to perform work from home or another remote location






30. When a company or organization responds to a requirement or responsibility by fighting against it.






31. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition






32. Assumes that the manager will operate an make decisions based on the best economic interest of the company






33. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach






34. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.






35. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg






36. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition






37. The value or importance an individual places on a reward






38. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress






39. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations






40. Motivation has two factors: satisfiers and dis-satisfiers.

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41. A plan that provides benefits for a limited amount of time - usually 6 months or less






42. To bring into accord with reason or cause something to seem reasonable






43. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality






44. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.






45. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior






46. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS






47. The ability to use influence to achieve results






48. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval






49. Someone does not have 'official' authority but is recognized as a leader by the group






50. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'