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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
control system
feedforward control
telecommuting
Pygmalion effect
2. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
rewards power
legitimate power
Economic Order Quality (EOQ)
concurrent control
3. Temporary allocation of personnel and resources for the accomplishment of a specific objective
fundamental attribution error
defense reaction
task force
organizing function
4. Tests ending condition in middle of loop
rewards power
referent power
legitimate power
loop control
5. When a company or organization does the bare minimum required to meet a requirement or responsibility
leadership grids
defense reaction
zeitgeist
strategic plan
6. Choosing an option that is acceptable - although not necessarily the best or perfect.
Cohesive Groups
task force
operating plan
satisficing
7. When a company or organization responds to a requirement or responsibility by fighting against it.
Alderfer's ERG theory
Three components of Expectancy theory
Reaction reaction
zeitgeist
8. To bring into accord with reason or cause something to seem reasonable
rewards power
Fundamental Attribution Error
Rationalizing
valence
9. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
legitimate power
fundamental attribution error
referent power
feedforward control
10. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
specific plan
PERT system (Program Evaluation and Review Technique
political model of decision making
abilene paradox
11. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
projection
geocentric approach
authoritarianism
zeitgeist
12. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
loop control
abilene paradox
Alderfer's ERG theory
single use plan
13. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
charismatic leadership
abilene paradox
single use plan
Three components of Expectancy theory
14. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
Herzberg's Two Factor Theory
Proaction reaction
Scientific Management
planning function
15. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
benchmarking
Reaction reaction
organizing function
Cohesive Groups
16. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
Frederick Taylor
standing plan
Scientific Management
Fundamental Attribution Error
17. Power derived through advanced knowledge or experience in a particular subject.
maslow
Enterprise resource planning
expert power
charismatic leadership
18. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
overhead
Fundamental Attribution Error
standing plan
rewards power
19. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements
benchmarking
ARPU
Theory X
grapevine
20. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.
Enterprise resource planning
referent power
supply chain management
Fiedler's contingency theory
21. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
overhead
projection
referent power
supply chain management
22. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance
Scientific Management
transactional leadership
concurrent control
telecommuting
23. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
Herzberg's Two Factor Theory
Alderfer's ERG theory
people oriented leadership
Frederick Taylor
24. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
institutional power (as defined by McClelland)
specific plan
hierarchy of needs
nominal group technique
25. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
core functions of management
charismatic leadership
Three components of Expectancy theory
ethnocentric approach
26. Group performance is dependent upon the interaction between leadership style and situational favorableness
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27. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
concurrent control
Expectancy theory
coercive power
telecommuting
28. Fundamental values of right and wrong
expert power
morals
Scientific Management
McCelland's Acquired Need theory
29. Hierarchy of needs
business process re-engineering
hawthorne studies
transactional leadership
maslow
30. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
Three components of Expectancy theory
Expectancy theory
Proaction reaction
Theory y
31. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
control system
core functions of management
Three components of Expectancy theory
authoritarianism
32. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
controlling function
Decision Making Process
self-serving bias
Frederick Taylor
33. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate
projection
planning function
grapevine
Frederick Taylor
34. Control that allows managers to anticipate problems before they arise
feedforward control
geocentric approach
hierarchy of needs
expert power
35. The ability to use influence to achieve results
institutional power (as defined by McClelland)
satisficing
hawthorne studies
loop control
36. A mechanism for gathering information about performance deficiencies after they occur
expert power
Theory y
maslow
feedback control
37. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
short-term plan
informal leadership
selective perception
Decision Making Process
38. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
geocentric approach
people oriented leadership
telecommuting
charismatic leadership
39. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
polycentric approach
Economic Order Quality (EOQ)
Proaction reaction
gantt chart
40. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt
gantt chart
planning function
McCelland's Acquired Need theory
staffing function
41. The value or importance an individual places on a reward
span of control
valence
hawthorne studies
Enterprise resource planning
42. Motivation has two factors: satisfiers and dis-satisfiers.
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43. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
overhead
operating plan
control system
leadership grids
44. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
ethnocentric approach
planning function
standing plan
polycentric approach
45. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
polycentric approach
business process re-engineering
institutional power (as defined by McClelland)
transformational leadership
46. Total fixed cost
Stages of Groups
overhead
nominal group technique
core functions of management
47. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
projection
political model of decision making
referent power
self-serving bias
48. Different people have different needs based on their early childhood experiences.
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49. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
control system
decentralization
task force
Fiedler's contingency theory
50. The number of subordinates who report directly to a manager
defense reaction
span of control
leading function
hawthorne studies