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Test your basic knowledge |
CLEP Principles Of Management
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Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The number of subordinates who report directly to a manager
McCelland's Acquired Need theory
span of control
nominal group technique
projection
2. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality
geocentric approach
Rationalizing
referent power
controlling function
3. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
specific plan
Expectancy theory
Enterprise resource planning
hierarchy of needs
4. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization
PERT system (Program Evaluation and Review Technique
political model of decision making
charismatic leadership
grapevine
5. Planning - Controlling - Leading - Organizing
satisficing
core functions of management
abilene paradox
Three components of Expectancy theory
6. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements
Herzberg's Two Factor Theory
telecommuting
kanban system
benchmarking
7. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
Theory X
planning function
supply chain management
short-term plan
8. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
hawthorne studies
Frederick Taylor
fundamental attribution error
Rationalizing
9. Average Return per user
Herzberg's Two Factor Theory
ARPU
stages of conflict
coercive power
10. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
fundamental attribution error
political model of decision making
controlling function
planning function
11. A plan that provides benefits for a limited amount of time - usually 6 months or less
Herzberg's Two Factor Theory
people oriented leadership
short-term plan
concurrent control
12. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
Fundamental Attribution Error
Economic Order Quality (EOQ)
McCelland's Acquired Need theory
Proaction reaction
13. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence
expert power
transformational leadership
Classical Approach to decision making
planning function
14. Total fixed cost
Scientific Management
leading function
Theory X
overhead
15. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
telecommuting
Fundamental Attribution Error
nominal group technique
polycentric approach
16. The tendency to assign internal attributes to successes and external factors to failures.
self-serving bias
Expectancy theory
feedforward control
Fiedler's contingency theory
17. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
Economic Order Quality (EOQ)
Pygmalion effect
authoritarianism
referent power
18. Tests ending condition in middle of loop
legitimate power
expert power
loop control
charismatic leadership
19. The management function that energizes people to contribute their best individually and in cooperation with other people
Three components of Expectancy theory
leading function
loop control
ethics
20. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
valence
political model of decision making
projection
core functions of management
21. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
abilene paradox
business process re-engineering
coercive power
leadership grids
22. Provides managment with detailed implementation guidance based on stratgy to help with objectives
operating plan
Classical Approach to decision making
Alderfer's ERG theory
people oriented leadership
23. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
Decision Making Process
Three components of Expectancy theory
ARPU
control system
24. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
valence
business process re-engineering
Enterprise resource planning
maslow
25. Motivation based on ideas of right and wrong
ARPU
transactional leadership
zeitgeist
ethics
26. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
leadership grids
people oriented leadership
Frederick Taylor
control system
27. A mechanism for gathering information about performance deficiencies after they occur
Frederick Taylor
Decision Making Process
feedback control
morals
28. A simple bar chart that depicts project tasks against a calendar
gantt chart
control system
feedforward control
leading function
29. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt
valence
staffing function
zeitgeist
Proaction reaction
30. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.
nominal group technique
transactional leadership
Frederick Taylor
strategic plan
31. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
gantt chart
defense reaction
stages of conflict
coercive power
32. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
operating plan
Fiedler's contingency theory
Theory X
Theory y
33. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.
feedforward control
hierarchy of needs
decentralization
Administrative Model of decision making
34. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance
concurrent control
satisficing
transactional leadership
short-term plan
35. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.
standing plan
Proaction reaction
geocentric approach
leadership grids
36. Motivation has two factors: satisfiers and dis-satisfiers.
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37. (n.) - the spirit of the time - Leaders are born into the times where they will be effective
Theory y
Rationalizing
political model of decision making
zeitgeist
38. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
Fundamental Attribution Error
standing plan
leading function
Cohesive Groups
39. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS
gantt chart
strategic plan
PERT system (Program Evaluation and Review Technique
coercive power
40. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
nominal group technique
staffing function
leadership grids
Pygmalion effect
41. To bring into accord with reason or cause something to seem reasonable
ethics
operating plan
Rationalizing
McCelland's Acquired Need theory
42. Assumes that the manager will operate an make decisions based on the best economic interest of the company
Classical Approach to decision making
people oriented leadership
transactional leadership
decentralization
43. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
people oriented leadership
Enterprise resource planning
coercive power
strategic plan
44. When a company or organization does the bare minimum required to meet a requirement or responsibility
ARPU
short-term plan
controlling function
defense reaction
45. Hierarchy of needs
geocentric approach
maslow
Fiedler's contingency theory
charismatic leadership
46. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
leadership grids
loop control
hawthorne studies
organizing function
47. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
valence
Reaction reaction
people oriented leadership
feedforward control
48. Forming - Storming - Norming - Performing
Stages of Groups
referent power
rewards power
legitimate power
49. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
hierarchy of needs
span of control
polycentric approach
nominal group technique
50. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group
authoritarianism
abilene paradox
Pygmalion effect
strategic plan