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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence
transformational leadership
referent power
charismatic leadership
rewards power
2. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
single use plan
abilene paradox
expert power
Economic Order Quality (EOQ)
3. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
gantt chart
Three components of Expectancy theory
decentralization
institutional power (as defined by McClelland)
4. A plan that provides benefits for a limited amount of time - usually 6 months or less
short-term plan
ARPU
ethics
maslow
5. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
political model of decision making
Theory y
expert power
feedback control
6. When a company or organization responds to a requirement or responsibility by fighting against it.
Herzberg's Two Factor Theory
Three components of Expectancy theory
Scientific Management
Reaction reaction
7. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards
Expectancy theory
Administrative Model of decision making
geocentric approach
informal leadership
8. The tendency to assign internal attributes to successes and external factors to failures.
leading function
self-serving bias
Scientific Management
Pygmalion effect
9. (n.) - the spirit of the time - Leaders are born into the times where they will be effective
satisficing
zeitgeist
Fiedler's contingency theory
referent power
10. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.
Herzberg's Two Factor Theory
referent power
controlling function
people oriented leadership
11. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
decentralization
coercive power
hierarchy of needs
Expectancy theory
12. Groups in which the members are attached to each other and act as one unit
benchmarking
selective perception
organizing function
Cohesive Groups
13. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
Enterprise resource planning
Alderfer's ERG theory
loop control
overhead
14. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
hierarchy of needs
Proaction reaction
Three components of Expectancy theory
political model of decision making
15. Motivation has two factors: satisfiers and dis-satisfiers.
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16. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
Cohesive Groups
Alderfer's ERG theory
Stages of Groups
Pygmalion effect
17. Provides managment with detailed implementation guidance based on stratgy to help with objectives
kanban system
Three components of Expectancy theory
operating plan
Theory y
18. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
Classical Approach to decision making
nominal group technique
selective perception
concurrent control
19. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
specific plan
Frederick Taylor
ARPU
zeitgeist
20. Power derived through advanced knowledge or experience in a particular subject.
expert power
referent power
leadership grids
kanban system
21. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate
maslow
planning function
single use plan
Cohesive Groups
22. Using computers and telecommunications equipment to perform work from home or another remote location
standing plan
telecommuting
loop control
Enterprise resource planning
23. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
Theory X
controlling function
stages of conflict
McCelland's Acquired Need theory
24. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si
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25. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
charismatic leadership
feedforward control
geocentric approach
ethics
26. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.
Proaction reaction
Cohesive Groups
zeitgeist
grapevine
27. Power derived through one's position - such as a police officer or elected official.
business process re-engineering
legitimate power
decentralization
selective perception
28. A simple bar chart that depicts project tasks against a calendar
leadership grids
gantt chart
decentralization
feedforward control
29. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
zeitgeist
hawthorne studies
supply chain management
valence
30. Forming - Storming - Norming - Performing
political model of decision making
loop control
selective perception
Stages of Groups
31. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
Decision Making Process
morals
Frederick Taylor
people oriented leadership
32. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality
McCelland's Acquired Need theory
geocentric approach
legitimate power
selective perception
33. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
Enterprise resource planning
loop control
operating plan
business process re-engineering
34. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
authoritarianism
fundamental attribution error
referent power
Fiedler's contingency theory
35. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
PERT system (Program Evaluation and Review Technique
Scientific Management
control system
Alderfer's ERG theory
36. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
operating plan
Economic Order Quality (EOQ)
Theory X
Decision Making Process
37. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
Scientific Management
authoritarianism
supply chain management
Theory y
38. Planning - Controlling - Leading - Organizing
business process re-engineering
PERT system (Program Evaluation and Review Technique
core functions of management
concurrent control
39. Temporary allocation of personnel and resources for the accomplishment of a specific objective
organizing function
McCelland's Acquired Need theory
task force
kanban system
40. Assumes that the manager will operate an make decisions based on the best economic interest of the company
staffing function
Classical Approach to decision making
PERT system (Program Evaluation and Review Technique
specific plan
41. To bring into accord with reason or cause something to seem reasonable
ethnocentric approach
Decision Making Process
PERT system (Program Evaluation and Review Technique
Rationalizing
42. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
concurrent control
political model of decision making
abilene paradox
defense reaction
43. When a company or organization does the bare minimum required to meet a requirement or responsibility
defense reaction
rewards power
Frederick Taylor
decentralization
44. Control that allows managers to anticipate problems before they arise
satisficing
feedforward control
Fundamental Attribution Error
Stages of Groups
45. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
specific plan
Decision Making Process
Enterprise resource planning
hierarchy of needs
46. Group performance is dependent upon the interaction between leadership style and situational favorableness
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47. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
zeitgeist
projection
single use plan
hawthorne studies
48. Fundamental values of right and wrong
political model of decision making
morals
task force
benchmarking
49. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group
Administrative Model of decision making
transactional leadership
abilene paradox
ethnocentric approach
50. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
political model of decision making
projection
operating plan
hierarchy of needs