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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
nominal group technique
feedforward control
polycentric approach
self-serving bias
2. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
concurrent control
Pygmalion effect
leadership grids
short-term plan
3. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si
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4. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt
staffing function
short-term plan
Cohesive Groups
Decision Making Process
5. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
Pygmalion effect
Herzberg's Two Factor Theory
Economic Order Quality (EOQ)
McCelland's Acquired Need theory
6. The value or importance an individual places on a reward
Pygmalion effect
leading function
overhead
valence
7. The tendency to assign internal attributes to successes and external factors to failures.
feedback control
political model of decision making
self-serving bias
legitimate power
8. Total fixed cost
leadership grids
Theory y
morals
overhead
9. Fundamental values of right and wrong
satisficing
abilene paradox
transactional leadership
morals
10. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
fundamental attribution error
concurrent control
Frederick Taylor
benchmarking
11. Using computers and telecommunications equipment to perform work from home or another remote location
nominal group technique
Classical Approach to decision making
Herzberg's Two Factor Theory
telecommuting
12. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.
Expectancy theory
Herzberg's Two Factor Theory
charismatic leadership
referent power
13. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
kanban system
Three components of Expectancy theory
concurrent control
Classical Approach to decision making
14. When a company or organization responds to a requirement or responsibility by fighting against it.
Alderfer's ERG theory
standing plan
Reaction reaction
transactional leadership
15. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
Reaction reaction
control system
short-term plan
Fundamental Attribution Error
16. Groups in which the members are attached to each other and act as one unit
Scientific Management
Cohesive Groups
decentralization
Frederick Taylor
17. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
decentralization
expert power
nominal group technique
organizing function
18. To bring into accord with reason or cause something to seem reasonable
Economic Order Quality (EOQ)
Rationalizing
morals
operating plan
19. Assumes that the manager will operate an make decisions based on the best economic interest of the company
Theory y
operating plan
Classical Approach to decision making
ARPU
20. Group performance is dependent upon the interaction between leadership style and situational favorableness
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21. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.
standing plan
decentralization
nominal group technique
ARPU
22. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
business process re-engineering
feedback control
span of control
Three components of Expectancy theory
23. A plan that provides benefits for a limited amount of time - usually 6 months or less
projection
satisficing
maslow
short-term plan
24. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
institutional power (as defined by McClelland)
projection
controlling function
ethics
25. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization
authoritarianism
grapevine
Classical Approach to decision making
self-serving bias
26. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
strategic plan
core functions of management
supply chain management
Administrative Model of decision making
27. Planning - Controlling - Leading - Organizing
Three components of Expectancy theory
McCelland's Acquired Need theory
decentralization
core functions of management
28. Different people have different needs based on their early childhood experiences.
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29. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
coercive power
abilene paradox
self-serving bias
controlling function
30. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
Administrative Model of decision making
Economic Order Quality (EOQ)
Classical Approach to decision making
zeitgeist
31. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
Scientific Management
ethnocentric approach
task force
Pygmalion effect
32. Average Return per user
ARPU
span of control
feedback control
planning function
33. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
Proaction reaction
people oriented leadership
single use plan
operating plan
34. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
political model of decision making
stages of conflict
McCelland's Acquired Need theory
Fundamental Attribution Error
35. Temporary allocation of personnel and resources for the accomplishment of a specific objective
loop control
task force
core functions of management
ethnocentric approach
36. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance
PERT system (Program Evaluation and Review Technique
transactional leadership
polycentric approach
Pygmalion effect
37. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate
planning function
span of control
Classical Approach to decision making
Economic Order Quality (EOQ)
38. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
polycentric approach
fundamental attribution error
authoritarianism
organizing function
39. Power derived through one's position - such as a police officer or elected official.
PERT system (Program Evaluation and Review Technique
legitimate power
Theory y
authoritarianism
40. Provides managment with detailed implementation guidance based on stratgy to help with objectives
Enterprise resource planning
operating plan
supply chain management
abilene paradox
41. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence
transformational leadership
Fundamental Attribution Error
Enterprise resource planning
transactional leadership
42. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
geocentric approach
span of control
ethnocentric approach
hierarchy of needs
43. A plan that deals with organizational issues and problems that recur frequently. 'sexual harassment policy'
referent power
fundamental attribution error
standing plan
Administrative Model of decision making
44. The ability to use influence to achieve results
institutional power (as defined by McClelland)
Theory X
Administrative Model of decision making
referent power
45. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.
strategic plan
Pygmalion effect
hawthorne studies
Administrative Model of decision making
46. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame
defense reaction
valence
kanban system
hawthorne studies
47. Control that allows managers to anticipate problems before they arise
telecommuting
McCelland's Acquired Need theory
feedback control
feedforward control
48. Power derived through advanced knowledge or experience in a particular subject.
expert power
loop control
Herzberg's Two Factor Theory
short-term plan
49. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
Rationalizing
Enterprise resource planning
ARPU
polycentric approach
50. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards
Rationalizing
Expectancy theory
operating plan
Three components of Expectancy theory