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CLEP Principles Of Management
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clep
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business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
overhead
ethics
Scientific Management
zeitgeist
2. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate
Reaction reaction
gantt chart
planning function
transactional leadership
3. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
control system
Decision Making Process
specific plan
morals
4. Groups in which the members are attached to each other and act as one unit
Reaction reaction
Classical Approach to decision making
Cohesive Groups
rewards power
5. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
Fiedler's contingency theory
coercive power
planning function
business process re-engineering
6. Choosing an option that is acceptable - although not necessarily the best or perfect.
satisficing
Frederick Taylor
Pygmalion effect
institutional power (as defined by McClelland)
7. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
people oriented leadership
business process re-engineering
leading function
operating plan
8. The management function that energizes people to contribute their best individually and in cooperation with other people
political model of decision making
PERT system (Program Evaluation and Review Technique
leading function
overhead
9. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
Reaction reaction
Herzberg's Two Factor Theory
PERT system (Program Evaluation and Review Technique
control system
10. Average Return per user
hierarchy of needs
Theory y
ARPU
projection
11. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality
Decision Making Process
abilene paradox
geocentric approach
hawthorne studies
12. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
political model of decision making
people oriented leadership
fundamental attribution error
Decision Making Process
13. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
projection
Theory X
ethnocentric approach
PERT system (Program Evaluation and Review Technique
14. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame
Theory y
kanban system
Fundamental Attribution Error
projection
15. The ability to use influence to achieve results
controlling function
political model of decision making
specific plan
institutional power (as defined by McClelland)
16. Hierarchy of needs
decentralization
coercive power
maslow
Fundamental Attribution Error
17. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
transformational leadership
Economic Order Quality (EOQ)
authoritarianism
Herzberg's Two Factor Theory
18. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
concurrent control
single use plan
Theory y
hierarchy of needs
19. The number of subordinates who report directly to a manager
span of control
Rationalizing
benchmarking
satisficing
20. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group
ethnocentric approach
abilene paradox
strategic plan
leadership grids
21. Provides managment with detailed implementation guidance based on stratgy to help with objectives
transactional leadership
operating plan
abilene paradox
loop control
22. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
Theory y
Economic Order Quality (EOQ)
control system
referent power
23. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
Fundamental Attribution Error
fundamental attribution error
feedforward control
Pygmalion effect
24. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
leading function
political model of decision making
zeitgeist
projection
25. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
Proaction reaction
Decision Making Process
concurrent control
planning function
26. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
Frederick Taylor
referent power
ethics
Rationalizing
27. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
Fundamental Attribution Error
ethnocentric approach
Reaction reaction
polycentric approach
28. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
decentralization
business process re-engineering
grapevine
short-term plan
29. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization
Theory X
geocentric approach
grapevine
Fiedler's contingency theory
30. When a company or organization responds to a requirement or responsibility by fighting against it.
Alderfer's ERG theory
Pygmalion effect
planning function
Reaction reaction
31. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
grapevine
Fiedler's contingency theory
feedforward control
PERT system (Program Evaluation and Review Technique
32. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
nominal group technique
coercive power
rewards power
Classical Approach to decision making
33. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
selective perception
hawthorne studies
satisficing
supply chain management
34. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
coercive power
Herzberg's Two Factor Theory
specific plan
Reaction reaction
35. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
controlling function
Decision Making Process
referent power
supply chain management
36. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS
Rationalizing
strategic plan
defense reaction
ARPU
37. Fundamental values of right and wrong
rewards power
morals
Frederick Taylor
ethnocentric approach
38. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
core functions of management
single use plan
Pygmalion effect
informal leadership
39. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements
benchmarking
expert power
core functions of management
Theory y
40. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.
nominal group technique
referent power
loop control
legitimate power
41. Different people have different needs based on their early childhood experiences.
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42. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
Enterprise resource planning
feedback control
hierarchy of needs
transactional leadership
43. Forming - Storming - Norming - Performing
McCelland's Acquired Need theory
Stages of Groups
overhead
selective perception
44. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
single use plan
projection
Pygmalion effect
morals
45. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
Proaction reaction
selective perception
kanban system
transformational leadership
46. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
standing plan
rewards power
Economic Order Quality (EOQ)
Three components of Expectancy theory
47. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
polycentric approach
ethnocentric approach
expert power
selective perception
48. Planning - Controlling - Leading - Organizing
ARPU
core functions of management
selective perception
rewards power
49. Assumes that the manager will operate an make decisions based on the best economic interest of the company
supply chain management
task force
Classical Approach to decision making
Expectancy theory
50. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards
Expectancy theory
supply chain management
authoritarianism
transformational leadership
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