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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Average Return per user
ARPU
hierarchy of needs
feedback control
PERT system (Program Evaluation and Review Technique
2. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
transformational leadership
operating plan
polycentric approach
span of control
3. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
staffing function
operating plan
Expectancy theory
Theory y
4. Power derived through one's position - such as a police officer or elected official.
Economic Order Quality (EOQ)
legitimate power
hawthorne studies
Fundamental Attribution Error
5. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
fundamental attribution error
Expectancy theory
Reaction reaction
business process re-engineering
6. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
Expectancy theory
specific plan
Classical Approach to decision making
strategic plan
7. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS
Proaction reaction
Theory X
selective perception
strategic plan
8. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
charismatic leadership
political model of decision making
stages of conflict
coercive power
9. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization
Enterprise resource planning
operating plan
people oriented leadership
grapevine
10. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
decentralization
Enterprise resource planning
selective perception
authoritarianism
11. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.
Classical Approach to decision making
nominal group technique
business process re-engineering
loop control
12. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
authoritarianism
Pygmalion effect
Scientific Management
Proaction reaction
13. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements
Frederick Taylor
feedforward control
transformational leadership
benchmarking
14. Groups in which the members are attached to each other and act as one unit
decentralization
supply chain management
Cohesive Groups
leading function
15. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
feedback control
transactional leadership
organizing function
Theory X
16. A plan that provides benefits for a limited amount of time - usually 6 months or less
rewards power
morals
short-term plan
strategic plan
17. Fundamental values of right and wrong
coercive power
morals
task force
leadership grids
18. Power derived through advanced knowledge or experience in a particular subject.
overhead
expert power
Economic Order Quality (EOQ)
leading function
19. Forming - Storming - Norming - Performing
leadership grids
fundamental attribution error
Classical Approach to decision making
Stages of Groups
20. Different people have different needs based on their early childhood experiences.
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21. A simple bar chart that depicts project tasks against a calendar
stages of conflict
Theory y
valence
gantt chart
22. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.
benchmarking
Cohesive Groups
Proaction reaction
geocentric approach
23. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
institutional power (as defined by McClelland)
core functions of management
Frederick Taylor
control system
24. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame
Reaction reaction
kanban system
leading function
hawthorne studies
25. Provides managment with detailed implementation guidance based on stratgy to help with objectives
operating plan
transactional leadership
expert power
satisficing
26. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
defense reaction
planning function
PERT system (Program Evaluation and Review Technique
Fundamental Attribution Error
27. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
Cohesive Groups
Frederick Taylor
kanban system
overhead
28. When a company or organization does the bare minimum required to meet a requirement or responsibility
defense reaction
McCelland's Acquired Need theory
controlling function
charismatic leadership
29. The management function that energizes people to contribute their best individually and in cooperation with other people
Reaction reaction
leading function
feedback control
Enterprise resource planning
30. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
gantt chart
authoritarianism
nominal group technique
McCelland's Acquired Need theory
31. Choosing an option that is acceptable - although not necessarily the best or perfect.
Economic Order Quality (EOQ)
ethnocentric approach
satisficing
supply chain management
32. Hierarchy of needs
maslow
Fundamental Attribution Error
Economic Order Quality (EOQ)
Theory y
33. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
abilene paradox
zeitgeist
Theory y
rewards power
34. Motivation has two factors: satisfiers and dis-satisfiers.
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35. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
telecommuting
ARPU
Fundamental Attribution Error
expert power
36. The value or importance an individual places on a reward
ethics
valence
task force
Scientific Management
37. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
Three components of Expectancy theory
controlling function
valence
Scientific Management
38. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
stages of conflict
Three components of Expectancy theory
planning function
morals
39. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.
Proaction reaction
informal leadership
planning function
referent power
40. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
referent power
McCelland's Acquired Need theory
control system
controlling function
41. To bring into accord with reason or cause something to seem reasonable
Rationalizing
business process re-engineering
institutional power (as defined by McClelland)
maslow
42. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
single use plan
span of control
telecommuting
abilene paradox
43. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
short-term plan
ethnocentric approach
referent power
morals
44. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
self-serving bias
PERT system (Program Evaluation and Review Technique
span of control
Three components of Expectancy theory
45. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality
geocentric approach
business process re-engineering
span of control
Cohesive Groups
46. The ability to use influence to achieve results
Administrative Model of decision making
leading function
institutional power (as defined by McClelland)
Scientific Management
47. A mechanism for gathering information about performance deficiencies after they occur
zeitgeist
feedback control
coercive power
Three components of Expectancy theory
48. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
decentralization
controlling function
Economic Order Quality (EOQ)
Cohesive Groups
49. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
staffing function
institutional power (as defined by McClelland)
projection
concurrent control
50. Using computers and telecommunications equipment to perform work from home or another remote location
staffing function
telecommuting
Three components of Expectancy theory
single use plan