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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
expert power
rewards power
Economic Order Quality (EOQ)
gantt chart
2. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
McCelland's Acquired Need theory
ethics
Theory X
Fundamental Attribution Error
3. Control that allows managers to anticipate problems before they arise
operating plan
grapevine
feedforward control
staffing function
4. (n.) - the spirit of the time - Leaders are born into the times where they will be effective
Scientific Management
operating plan
self-serving bias
zeitgeist
5. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
short-term plan
concurrent control
Frederick Taylor
selective perception
6. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
single use plan
Cohesive Groups
charismatic leadership
business process re-engineering
7. Tests ending condition in middle of loop
staffing function
loop control
selective perception
coercive power
8. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
Frederick Taylor
Stages of Groups
specific plan
valence
9. Total fixed cost
Three components of Expectancy theory
referent power
zeitgeist
overhead
10. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance
referent power
PERT system (Program Evaluation and Review Technique
organizing function
transactional leadership
11. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
morals
stages of conflict
geocentric approach
Theory X
12. Group performance is dependent upon the interaction between leadership style and situational favorableness
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13. A plan that deals with organizational issues and problems that recur frequently. 'sexual harassment policy'
benchmarking
standing plan
Fiedler's contingency theory
Fundamental Attribution Error
14. When a company or organization does the bare minimum required to meet a requirement or responsibility
ethics
Pygmalion effect
task force
defense reaction
15. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
Proaction reaction
valence
task force
control system
16. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards
Expectancy theory
Alderfer's ERG theory
valence
fundamental attribution error
17. Planning - Controlling - Leading - Organizing
transformational leadership
Theory y
Rationalizing
core functions of management
18. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
Reaction reaction
Herzberg's Two Factor Theory
coercive power
task force
19. The tendency to assign internal attributes to successes and external factors to failures.
Three components of Expectancy theory
abilene paradox
self-serving bias
decentralization
20. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
controlling function
Theory y
selective perception
Fundamental Attribution Error
21. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization
benchmarking
supply chain management
grapevine
concurrent control
22. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
nominal group technique
transactional leadership
Herzberg's Two Factor Theory
authoritarianism
23. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
supply chain management
grapevine
concurrent control
ethnocentric approach
24. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
Three components of Expectancy theory
decentralization
overhead
Scientific Management
25. When a company or organization responds to a requirement or responsibility by fighting against it.
Reaction reaction
Administrative Model of decision making
kanban system
concurrent control
26. Someone does not have 'official' authority but is recognized as a leader by the group
informal leadership
supply chain management
decentralization
PERT system (Program Evaluation and Review Technique
27. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
rewards power
Proaction reaction
people oriented leadership
overhead
28. Choosing an option that is acceptable - although not necessarily the best or perfect.
Stages of Groups
hawthorne studies
expert power
satisficing
29. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
maslow
projection
Economic Order Quality (EOQ)
Herzberg's Two Factor Theory
30. Motivation based on ideas of right and wrong
Herzberg's Two Factor Theory
ethics
single use plan
loop control
31. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si
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32. Power derived through one's position - such as a police officer or elected official.
single use plan
strategic plan
legitimate power
maslow
33. Assumes that the manager will operate an make decisions based on the best economic interest of the company
Classical Approach to decision making
valence
hawthorne studies
overhead
34. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
loop control
Proaction reaction
control system
Decision Making Process
35. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
telecommuting
controlling function
Decision Making Process
transformational leadership
36. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
organizing function
Theory X
legitimate power
Enterprise resource planning
37. The ability to use influence to achieve results
institutional power (as defined by McClelland)
gantt chart
nominal group technique
McCelland's Acquired Need theory
38. Provides managment with detailed implementation guidance based on stratgy to help with objectives
Alderfer's ERG theory
referent power
operating plan
feedback control
39. A mechanism for gathering information about performance deficiencies after they occur
feedback control
expert power
benchmarking
ethics
40. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
staffing function
defense reaction
Fundamental Attribution Error
hawthorne studies
41. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
Pygmalion effect
Fiedler's contingency theory
core functions of management
people oriented leadership
42. To bring into accord with reason or cause something to seem reasonable
Theory y
selective perception
Rationalizing
benchmarking
43. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
feedback control
selective perception
satisficing
strategic plan
44. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
specific plan
Economic Order Quality (EOQ)
maslow
referent power
45. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
Frederick Taylor
telecommuting
institutional power (as defined by McClelland)
PERT system (Program Evaluation and Review Technique
46. Hierarchy of needs
Economic Order Quality (EOQ)
Cohesive Groups
Three components of Expectancy theory
maslow
47. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
organizing function
political model of decision making
hierarchy of needs
core functions of management
48. A simple bar chart that depicts project tasks against a calendar
planning function
Three components of Expectancy theory
gantt chart
Economic Order Quality (EOQ)
49. Motivation has two factors: satisfiers and dis-satisfiers.
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50. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
control system
fundamental attribution error
leadership grids
Three components of Expectancy theory