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CLEP Principles Of Management

Subjects : clep, business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people






2. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else






3. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.






4. There are no predefined criteria or priorities. Instead they are set by the group when making the decision






5. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'






6. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group






7. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation






8. (n.) - the spirit of the time - Leaders are born into the times where they will be effective






9. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job






10. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.






11. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements






12. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.






13. Different people have different needs based on their early childhood experiences.

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14. Groups in which the members are attached to each other and act as one unit






15. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'






16. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior






17. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers






18. Tests ending condition in middle of loop






19. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations






20. The value or importance an individual places on a reward






21. A plan that provides benefits for a limited amount of time - usually 6 months or less






22. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions






23. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval






24. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.






25. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.






26. Fundamental values of right and wrong






27. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would






28. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality






29. Power derived through one's position - such as a police officer or elected official.






30. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition






31. Control that allows managers to anticipate problems before they arise






32. Choosing an option that is acceptable - although not necessarily the best or perfect.






33. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame






34. Provides managment with detailed implementation guidance based on stratgy to help with objectives






35. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.






36. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'






37. When a company or organization does the bare minimum required to meet a requirement or responsibility






38. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.






39. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.






40. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.






41. Forming - Storming - Norming - Performing






42. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg






43. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt






44. The number of subordinates who report directly to a manager






45. Assumes that the manager will operate an make decisions based on the best economic interest of the company






46. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath






47. The ability to use influence to achieve results






48. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si

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49. Planning - Controlling - Leading - Organizing






50. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS