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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Temporary allocation of personnel and resources for the accomplishment of a specific objective
benchmarking
task force
PERT system (Program Evaluation and Review Technique
institutional power (as defined by McClelland)
2. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
hawthorne studies
span of control
hierarchy of needs
satisficing
3. The ability to use influence to achieve results
polycentric approach
telecommuting
institutional power (as defined by McClelland)
Reaction reaction
4. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
controlling function
political model of decision making
organizing function
Administrative Model of decision making
5. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
leading function
Theory y
fundamental attribution error
Three components of Expectancy theory
6. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
benchmarking
coercive power
concurrent control
PERT system (Program Evaluation and Review Technique
7. Motivation based on ideas of right and wrong
Cohesive Groups
ethics
abilene paradox
rewards power
8. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
projection
specific plan
Rationalizing
planning function
9. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
coercive power
projection
grapevine
Pygmalion effect
10. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS
planning function
strategic plan
Theory y
grapevine
11. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
Decision Making Process
ethnocentric approach
defense reaction
control system
12. Control that allows managers to anticipate problems before they arise
nominal group technique
projection
institutional power (as defined by McClelland)
feedforward control
13. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
authoritarianism
Rationalizing
concurrent control
abilene paradox
14. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
Scientific Management
specific plan
Fundamental Attribution Error
informal leadership
15. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements
benchmarking
controlling function
self-serving bias
Fiedler's contingency theory
16. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
organizing function
Economic Order Quality (EOQ)
zeitgeist
PERT system (Program Evaluation and Review Technique
17. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
strategic plan
expert power
Frederick Taylor
nominal group technique
18. Provides managment with detailed implementation guidance based on stratgy to help with objectives
informal leadership
valence
defense reaction
operating plan
19. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
Decision Making Process
Administrative Model of decision making
Proaction reaction
planning function
20. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.
projection
Proaction reaction
supply chain management
political model of decision making
21. Fundamental values of right and wrong
morals
benchmarking
Economic Order Quality (EOQ)
staffing function
22. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
controlling function
benchmarking
Administrative Model of decision making
Rationalizing
23. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization
Enterprise resource planning
gantt chart
grapevine
Rationalizing
24. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality
span of control
maslow
geocentric approach
coercive power
25. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt
leadership grids
Fundamental Attribution Error
transformational leadership
staffing function
26. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
satisficing
McCelland's Acquired Need theory
transformational leadership
authoritarianism
27. A plan that provides benefits for a limited amount of time - usually 6 months or less
operating plan
planning function
short-term plan
people oriented leadership
28. The management function that energizes people to contribute their best individually and in cooperation with other people
concurrent control
Fiedler's contingency theory
leading function
transactional leadership
29. Group performance is dependent upon the interaction between leadership style and situational favorableness
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30. A mechanism for gathering information about performance deficiencies after they occur
feedback control
grapevine
Herzberg's Two Factor Theory
kanban system
31. Tests ending condition in middle of loop
Theory X
people oriented leadership
loop control
strategic plan
32. To bring into accord with reason or cause something to seem reasonable
McCelland's Acquired Need theory
fundamental attribution error
planning function
Rationalizing
33. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
span of control
morals
kanban system
Economic Order Quality (EOQ)
34. When a company or organization responds to a requirement or responsibility by fighting against it.
defense reaction
Classical Approach to decision making
feedback control
Reaction reaction
35. Planning - Controlling - Leading - Organizing
core functions of management
transformational leadership
feedback control
maslow
36. Power derived through one's position - such as a police officer or elected official.
legitimate power
geocentric approach
Fundamental Attribution Error
Stages of Groups
37. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
single use plan
Fundamental Attribution Error
leadership grids
valence
38. A simple bar chart that depicts project tasks against a calendar
gantt chart
Scientific Management
operating plan
standing plan
39. Someone does not have 'official' authority but is recognized as a leader by the group
ARPU
PERT system (Program Evaluation and Review Technique
informal leadership
task force
40. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
self-serving bias
Frederick Taylor
charismatic leadership
Classical Approach to decision making
41. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
Three components of Expectancy theory
Theory y
concurrent control
Rationalizing
42. (n.) - the spirit of the time - Leaders are born into the times where they will be effective
morals
standing plan
Enterprise resource planning
zeitgeist
43. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance
transactional leadership
specific plan
overhead
Cohesive Groups
44. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
strategic plan
referent power
people oriented leadership
Rationalizing
45. Choosing an option that is acceptable - although not necessarily the best or perfect.
Fundamental Attribution Error
hierarchy of needs
satisficing
control system
46. Hierarchy of needs
fundamental attribution error
Proaction reaction
maslow
coercive power
47. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
Decision Making Process
Theory X
hierarchy of needs
single use plan
48. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
stages of conflict
Herzberg's Two Factor Theory
ethics
expert power
49. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence
PERT system (Program Evaluation and Review Technique
Expectancy theory
charismatic leadership
transformational leadership
50. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate
polycentric approach
Rationalizing
hawthorne studies
planning function