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CLEP Principles Of Management

Subjects : clep, business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements






2. Provides managment with detailed implementation guidance based on stratgy to help with objectives






3. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people






4. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition






5. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage






6. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.






7. A mechanism for gathering information about performance deficiencies after they occur






8. There are no predefined criteria or priorities. Instead they are set by the group when making the decision






9. A simple bar chart that depicts project tasks against a calendar






10. Assumes that the manager will operate an make decisions based on the best economic interest of the company






11. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.






12. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else






13. Planning - Controlling - Leading - Organizing






14. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants






15. Total fixed cost






16. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS






17. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would






18. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.






19. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach






20. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'






21. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.






22. Hierarchy of needs






23. The number of subordinates who report directly to a manager






24. Different people have different needs based on their early childhood experiences.

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25. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation






26. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'






27. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.






28. Power derived through advanced knowledge or experience in a particular subject.






29. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality






30. Using computers and telecommunications equipment to perform work from home or another remote location






31. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.






32. A plan that deals with organizational issues and problems that recur frequently. 'sexual harassment policy'






33. When a company or organization does the bare minimum required to meet a requirement or responsibility






34. Choosing an option that is acceptable - although not necessarily the best or perfect.






35. To bring into accord with reason or cause something to seem reasonable






36. Groups in which the members are attached to each other and act as one unit






37. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'






38. The tendency to assign internal attributes to successes and external factors to failures.






39. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg






40. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.






41. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.






42. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job






43. Control that allows managers to anticipate problems before they arise






44. When a company or organization responds to a requirement or responsibility by fighting against it.






45. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath






46. Average Return per user






47. Fundamental values of right and wrong






48. Group performance is dependent upon the interaction between leadership style and situational favorableness

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49. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.






50. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.