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CLEP Principles Of Management

Subjects : clep, business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Someone does not have 'official' authority but is recognized as a leader by the group






2. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization






3. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval






4. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions






5. A plan that deals with organizational issues and problems that recur frequently. 'sexual harassment policy'






6. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job






7. A mechanism for gathering information about performance deficiencies after they occur






8. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.






9. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition






10. The number of subordinates who report directly to a manager






11. Motivation based on ideas of right and wrong






12. A plan that provides benefits for a limited amount of time - usually 6 months or less






13. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements






14. The ability to use influence to achieve results






15. When a company or organization responds to a requirement or responsibility by fighting against it.






16. Different people have different needs based on their early childhood experiences.

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17. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt






18. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants






19. Temporary allocation of personnel and resources for the accomplishment of a specific objective






20. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate






21. (n.) - the spirit of the time - Leaders are born into the times where they will be effective






22. A simple bar chart that depicts project tasks against a calendar






23. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.






24. The tendency to assign internal attributes to successes and external factors to failures.






25. Total fixed cost






26. There are no predefined criteria or priorities. Instead they are set by the group when making the decision






27. To bring into accord with reason or cause something to seem reasonable






28. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath






29. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards






30. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior






31. Assumes that the manager will operate an make decisions based on the best economic interest of the company






32. When a company or organization does the bare minimum required to meet a requirement or responsibility






33. Choosing an option that is acceptable - although not necessarily the best or perfect.






34. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would






35. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area






36. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.






37. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else






38. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS






39. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation






40. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg






41. Using computers and telecommunications equipment to perform work from home or another remote location






42. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people






43. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence






44. Average Return per user






45. Group performance is dependent upon the interaction between leadership style and situational favorableness

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46. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance






47. Control that allows managers to anticipate problems before they arise






48. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.






49. Hierarchy of needs






50. Motivation has two factors: satisfiers and dis-satisfiers.

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