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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
leading function
specific plan
short-term plan
kanban system
2. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
task force
Herzberg's Two Factor Theory
leadership grids
Three components of Expectancy theory
3. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
control system
geocentric approach
PERT system (Program Evaluation and Review Technique
Theory y
4. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance
ethnocentric approach
transactional leadership
gantt chart
organizing function
5. Motivation based on ideas of right and wrong
transactional leadership
ARPU
feedforward control
ethics
6. The ability to use influence to achieve results
institutional power (as defined by McClelland)
defense reaction
referent power
Decision Making Process
7. To bring into accord with reason or cause something to seem reasonable
staffing function
legitimate power
Rationalizing
McCelland's Acquired Need theory
8. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
core functions of management
telecommuting
Frederick Taylor
supply chain management
9. A simple bar chart that depicts project tasks against a calendar
span of control
self-serving bias
control system
gantt chart
10. Average Return per user
projection
ARPU
fundamental attribution error
valence
11. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
overhead
maslow
leading function
Pygmalion effect
12. Using computers and telecommunications equipment to perform work from home or another remote location
transactional leadership
short-term plan
telecommuting
span of control
13. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
legitimate power
planning function
concurrent control
Expectancy theory
14. A plan that provides benefits for a limited amount of time - usually 6 months or less
overhead
Frederick Taylor
short-term plan
specific plan
15. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
benchmarking
loop control
expert power
Theory X
16. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
controlling function
overhead
projection
staffing function
17. Different people have different needs based on their early childhood experiences.
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18. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.
defense reaction
Proaction reaction
expert power
strategic plan
19. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
hierarchy of needs
polycentric approach
Rationalizing
Enterprise resource planning
20. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
expert power
political model of decision making
control system
loop control
21. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
Three components of Expectancy theory
Reaction reaction
legitimate power
controlling function
22. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
Fundamental Attribution Error
decentralization
Fiedler's contingency theory
Herzberg's Two Factor Theory
23. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
feedforward control
rewards power
organizing function
transformational leadership
24. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
Theory X
authoritarianism
institutional power (as defined by McClelland)
polycentric approach
25. Planning - Controlling - Leading - Organizing
specific plan
core functions of management
transactional leadership
nominal group technique
26. (n.) - the spirit of the time - Leaders are born into the times where they will be effective
transactional leadership
zeitgeist
informal leadership
gantt chart
27. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame
nominal group technique
Theory y
telecommuting
kanban system
28. Tests ending condition in middle of loop
political model of decision making
loop control
geocentric approach
ethics
29. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
hawthorne studies
strategic plan
charismatic leadership
business process re-engineering
30. Group performance is dependent upon the interaction between leadership style and situational favorableness
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31. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
telecommuting
Pygmalion effect
business process re-engineering
Fundamental Attribution Error
32. Choosing an option that is acceptable - although not necessarily the best or perfect.
benchmarking
legitimate power
nominal group technique
satisficing
33. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group
referent power
feedback control
abilene paradox
self-serving bias
34. Provides managment with detailed implementation guidance based on stratgy to help with objectives
Three components of Expectancy theory
loop control
operating plan
PERT system (Program Evaluation and Review Technique
35. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
fundamental attribution error
Decision Making Process
satisficing
controlling function
36. The process of comparing a practice or process to an alternate - existing practice or process in order to gain insights and make improvements
benchmarking
leadership grids
business process re-engineering
zeitgeist
37. Hierarchy of needs
authoritarianism
nominal group technique
maslow
feedforward control
38. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
political model of decision making
legitimate power
Three components of Expectancy theory
Expectancy theory
39. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
ethnocentric approach
ARPU
people oriented leadership
core functions of management
40. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
Theory y
stages of conflict
Expectancy theory
single use plan
41. A plan that deals with organizational issues and problems that recur frequently. 'sexual harassment policy'
standing plan
coercive power
ethnocentric approach
supply chain management
42. When a company or organization does the bare minimum required to meet a requirement or responsibility
ethics
defense reaction
decentralization
people oriented leadership
43. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.
Administrative Model of decision making
ARPU
staffing function
referent power
44. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
coercive power
self-serving bias
ethnocentric approach
Alderfer's ERG theory
45. Assumes that the manager will operate an make decisions based on the best economic interest of the company
leadership grids
loop control
single use plan
Classical Approach to decision making
46. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
hierarchy of needs
authoritarianism
Theory X
telecommuting
47. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt
staffing function
Theory y
abilene paradox
Fiedler's contingency theory
48. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
leadership grids
Enterprise resource planning
satisficing
Decision Making Process
49. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
Alderfer's ERG theory
charismatic leadership
self-serving bias
leadership grids
50. Power derived through advanced knowledge or experience in a particular subject.
expert power
self-serving bias
ethnocentric approach
ARPU