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CLEP Principles Of Management
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clep
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business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
ethics
core functions of management
ethnocentric approach
Fiedler's contingency theory
2. Power derived through advanced knowledge or experience in a particular subject.
expert power
span of control
strategic plan
Frederick Taylor
3. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame
Three components of Expectancy theory
kanban system
single use plan
leadership grids
4. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence
overhead
Fiedler's contingency theory
institutional power (as defined by McClelland)
transformational leadership
5. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
Fiedler's contingency theory
specific plan
stages of conflict
PERT system (Program Evaluation and Review Technique
6. Someone does not have 'official' authority but is recognized as a leader by the group
informal leadership
feedforward control
supply chain management
loop control
7. When a company or organization responds to a requirement or responsibility by fighting against it.
Fundamental Attribution Error
benchmarking
ARPU
Reaction reaction
8. A plan that provides benefits for a limited amount of time - usually 6 months or less
rewards power
short-term plan
Pygmalion effect
McCelland's Acquired Need theory
9. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
single use plan
Expectancy theory
short-term plan
hierarchy of needs
10. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization
standing plan
Alderfer's ERG theory
grapevine
legitimate power
11. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group
Administrative Model of decision making
abilene paradox
standing plan
political model of decision making
12. Different people have different needs based on their early childhood experiences.
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13. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
telecommuting
Enterprise resource planning
Herzberg's Two Factor Theory
hawthorne studies
14. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
Cohesive Groups
feedforward control
authoritarianism
short-term plan
15. To bring into accord with reason or cause something to seem reasonable
Rationalizing
specific plan
zeitgeist
self-serving bias
16. The ability to use influence to achieve results
zeitgeist
institutional power (as defined by McClelland)
Alderfer's ERG theory
ethnocentric approach
17. When a company or organization does the bare minimum required to meet a requirement or responsibility
geocentric approach
defense reaction
grapevine
loop control
18. Fundamental values of right and wrong
morals
loop control
selective perception
telecommuting
19. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
leadership grids
Theory X
abilene paradox
single use plan
20. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
charismatic leadership
ethics
people oriented leadership
single use plan
21. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
self-serving bias
Theory y
kanban system
Reaction reaction
22. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
valence
defense reaction
specific plan
Economic Order Quality (EOQ)
23. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
self-serving bias
decentralization
satisficing
Frederick Taylor
24. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate
PERT system (Program Evaluation and Review Technique
Expectancy theory
planning function
polycentric approach
25. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
polycentric approach
hierarchy of needs
Cohesive Groups
informal leadership
26. Choosing an option that is acceptable - although not necessarily the best or perfect.
ethics
core functions of management
satisficing
transformational leadership
27. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.
nominal group technique
ethnocentric approach
referent power
Reaction reaction
28. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
coercive power
specific plan
political model of decision making
supply chain management
29. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
planning function
Expectancy theory
selective perception
people oriented leadership
30. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
specific plan
staffing function
Decision Making Process
strategic plan
31. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
organizing function
fundamental attribution error
valence
stages of conflict
32. Motivation has two factors: satisfiers and dis-satisfiers.
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33. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS
polycentric approach
strategic plan
telecommuting
maslow
34. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.
informal leadership
Scientific Management
leading function
Administrative Model of decision making
35. Motivation based on ideas of right and wrong
Theory X
ethics
core functions of management
benchmarking
36. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
single use plan
feedforward control
strategic plan
short-term plan
37. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
Expectancy theory
control system
Cohesive Groups
Proaction reaction
38. The value or importance an individual places on a reward
valence
ethics
feedforward control
Scientific Management
39. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
supply chain management
Pygmalion effect
political model of decision making
overhead
40. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
Pygmalion effect
grapevine
short-term plan
Frederick Taylor
41. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
feedforward control
McCelland's Acquired Need theory
maslow
charismatic leadership
42. Total fixed cost
legitimate power
fundamental attribution error
Reaction reaction
overhead
43. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
control system
Pygmalion effect
leadership grids
telecommuting
44. Planning - Controlling - Leading - Organizing
organizing function
legitimate power
Classical Approach to decision making
core functions of management
45. Provides managment with detailed implementation guidance based on stratgy to help with objectives
kanban system
operating plan
short-term plan
controlling function
46. Using computers and telecommunications equipment to perform work from home or another remote location
polycentric approach
telecommuting
morals
strategic plan
47. (n.) - the spirit of the time - Leaders are born into the times where they will be effective
Herzberg's Two Factor Theory
zeitgeist
standing plan
polycentric approach
48. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
transformational leadership
coercive power
business process re-engineering
Theory X
49. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
political model of decision making
Fundamental Attribution Error
hierarchy of needs
Theory y
50. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.
institutional power (as defined by McClelland)
referent power
Cohesive Groups
morals
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