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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Adj. using threats or orders to make someone do something - the capacity to punish or withhold positive outcomes as a means of influencing other people
polycentric approach
coercive power
standing plan
Reaction reaction
2. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
informal leadership
hawthorne studies
people oriented leadership
strategic plan
3. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.
referent power
task force
nominal group technique
gantt chart
4. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
overhead
transactional leadership
concurrent control
Proaction reaction
5. Power derived through advanced knowledge or experience in a particular subject.
legitimate power
Classical Approach to decision making
expert power
controlling function
6. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
ethics
Fundamental Attribution Error
organizing function
polycentric approach
7. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
zeitgeist
Theory X
standing plan
Frederick Taylor
8. The tendency to assign internal attributes to successes and external factors to failures.
ethics
self-serving bias
task force
strategic plan
9. Total fixed cost
business process re-engineering
span of control
Administrative Model of decision making
overhead
10. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate
staffing function
single use plan
planning function
Stages of Groups
11. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.
Administrative Model of decision making
loop control
standing plan
stages of conflict
12. Someone does not have 'official' authority but is recognized as a leader by the group
Alderfer's ERG theory
planning function
informal leadership
operating plan
13. The ability to use influence to achieve results
institutional power (as defined by McClelland)
charismatic leadership
ethics
feedback control
14. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
ARPU
fundamental attribution error
strategic plan
Scientific Management
15. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
valence
task force
specific plan
Administrative Model of decision making
16. To bring into accord with reason or cause something to seem reasonable
Fundamental Attribution Error
self-serving bias
Rationalizing
Theory y
17. Hierarchy of needs
transactional leadership
coercive power
maslow
Enterprise resource planning
18. Fundamental values of right and wrong
morals
political model of decision making
loop control
legitimate power
19. The number of subordinates who report directly to a manager
Reaction reaction
telecommuting
Administrative Model of decision making
span of control
20. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
Decision Making Process
self-serving bias
operating plan
zeitgeist
21. When a company or organization responds to a requirement or responsibility by fighting against it.
Reaction reaction
standing plan
self-serving bias
Fundamental Attribution Error
22. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.
grapevine
planning function
kanban system
nominal group technique
23. A simple bar chart that depicts project tasks against a calendar
Herzberg's Two Factor Theory
gantt chart
political model of decision making
nominal group technique
24. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
control system
people oriented leadership
controlling function
staffing function
25. Motivation based on ideas of right and wrong
decentralization
ethics
Decision Making Process
Herzberg's Two Factor Theory
26. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
Classical Approach to decision making
telecommuting
fundamental attribution error
geocentric approach
27. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
polycentric approach
defense reaction
institutional power (as defined by McClelland)
Fiedler's contingency theory
28. Tests ending condition in middle of loop
authoritarianism
maslow
loop control
Decision Making Process
29. Motivation has two factors: satisfiers and dis-satisfiers.
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30. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si
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31. Using computers and telecommunications equipment to perform work from home or another remote location
nominal group technique
Scientific Management
telecommuting
charismatic leadership
32. Assumes that the manager will operate an make decisions based on the best economic interest of the company
projection
Economic Order Quality (EOQ)
Classical Approach to decision making
short-term plan
33. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
transactional leadership
business process re-engineering
referent power
selective perception
34. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
Reaction reaction
political model of decision making
grapevine
Rationalizing
35. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS
strategic plan
defense reaction
Decision Making Process
Herzberg's Two Factor Theory
36. Average Return per user
authoritarianism
ARPU
morals
loop control
37. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
hierarchy of needs
Proaction reaction
standing plan
Administrative Model of decision making
38. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame
legitimate power
standing plan
kanban system
stages of conflict
39. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
benchmarking
ARPU
leadership grids
overhead
40. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
standing plan
control system
Cohesive Groups
McCelland's Acquired Need theory
41. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
nominal group technique
Theory X
loop control
Enterprise resource planning
42. (n.) - the spirit of the time - Leaders are born into the times where they will be effective
span of control
zeitgeist
transformational leadership
morals
43. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
business process re-engineering
rewards power
Cohesive Groups
decentralization
44. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
telecommuting
charismatic leadership
hierarchy of needs
Frederick Taylor
45. Choosing an option that is acceptable - although not necessarily the best or perfect.
satisficing
hierarchy of needs
concurrent control
Classical Approach to decision making
46. Planning - Controlling - Leading - Organizing
rewards power
Decision Making Process
core functions of management
projection
47. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
Pygmalion effect
standing plan
defense reaction
span of control
48. Temporary allocation of personnel and resources for the accomplishment of a specific objective
task force
Three components of Expectancy theory
geocentric approach
Expectancy theory
49. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards
Expectancy theory
leading function
charismatic leadership
span of control
50. A plan that provides benefits for a limited amount of time - usually 6 months or less
loop control
political model of decision making
Fiedler's contingency theory
short-term plan