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Test your basic knowledge |
CLEP Principles Of Management
Start Test
Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A plan that provides benefits for a limited amount of time - usually 6 months or less
short-term plan
business process re-engineering
Classical Approach to decision making
leading function
2. Control that allows managers to anticipate problems before they arise
morals
feedforward control
Theory y
projection
3. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
Reaction reaction
Scientific Management
Proaction reaction
ARPU
4. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
ethics
Fundamental Attribution Error
projection
Decision Making Process
5. When a company or organization responds to a requirement or responsibility by fighting against it.
Proaction reaction
ethics
Reaction reaction
morals
6. Power derived through one's position - such as a police officer or elected official.
ARPU
Economic Order Quality (EOQ)
self-serving bias
legitimate power
7. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS
kanban system
strategic plan
leadership grids
core functions of management
8. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
Three components of Expectancy theory
single use plan
ethnocentric approach
polycentric approach
9. The tendency to assign internal attributes to successes and external factors to failures.
planning function
self-serving bias
referent power
Decision Making Process
10. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
Fundamental Attribution Error
defense reaction
short-term plan
Decision Making Process
11. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
Rationalizing
Proaction reaction
core functions of management
Three components of Expectancy theory
12. To bring into accord with reason or cause something to seem reasonable
benchmarking
maslow
ethics
Rationalizing
13. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards
organizing function
Expectancy theory
strategic plan
control system
14. Groups in which the members are attached to each other and act as one unit
Cohesive Groups
Decision Making Process
informal leadership
leading function
15. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.
Theory y
core functions of management
Administrative Model of decision making
Cohesive Groups
16. The ability to use influence to achieve results
Decision Making Process
institutional power (as defined by McClelland)
Theory X
Enterprise resource planning
17. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
ethics
authoritarianism
span of control
Enterprise resource planning
18. Using computers and telecommunications equipment to perform work from home or another remote location
feedforward control
supply chain management
telecommuting
gantt chart
19. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
task force
zeitgeist
Economic Order Quality (EOQ)
loop control
20. Assumes that the manager will operate an make decisions based on the best economic interest of the company
Pygmalion effect
leadership grids
Decision Making Process
Classical Approach to decision making
21. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
stages of conflict
organizing function
Expectancy theory
feedforward control
22. Choosing an option that is acceptable - although not necessarily the best or perfect.
satisficing
Frederick Taylor
control system
Enterprise resource planning
23. Maslow's idea of a pyramid of human needs; physiological needs (ex. hunger) must first be satisfied - then safety needs (ex. security) - then belonging needs (ex. love) - then esteem needs (ex. respect) - and last is self-actualization needs (ex. ach
maslow
hierarchy of needs
Fiedler's contingency theory
short-term plan
24. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
Expectancy theory
polycentric approach
authoritarianism
nominal group technique
25. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
benchmarking
legitimate power
business process re-engineering
kanban system
26. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance
transactional leadership
transformational leadership
task force
leading function
27. The number of subordinates who report directly to a manager
abilene paradox
Theory X
ethics
span of control
28. Motivates one person to communicate with another - Power given to an individual due to respect and/or desire to be similar to that individual.
feedback control
grapevine
Administrative Model of decision making
referent power
29. Forming - Storming - Norming - Performing
single use plan
Herzberg's Two Factor Theory
Stages of Groups
polycentric approach
30. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.
leadership grids
stages of conflict
Proaction reaction
nominal group technique
31. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
Stages of Groups
Alderfer's ERG theory
morals
controlling function
32. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
referent power
rewards power
hierarchy of needs
telecommuting
33. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
Rationalizing
organizing function
leadership grids
ARPU
34. Provides managment with detailed implementation guidance based on stratgy to help with objectives
Scientific Management
kanban system
operating plan
Stages of Groups
35. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
coercive power
concurrent control
Frederick Taylor
hierarchy of needs
36. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
maslow
informal leadership
Economic Order Quality (EOQ)
Pygmalion effect
37. Temporary allocation of personnel and resources for the accomplishment of a specific objective
Decision Making Process
nominal group technique
people oriented leadership
task force
38. Motivation based on ideas of right and wrong
ethics
organizing function
operating plan
feedback control
39. A plan that deals with organizational issues and problems that recur frequently. 'sexual harassment policy'
planning function
span of control
controlling function
standing plan
40. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality
McCelland's Acquired Need theory
gantt chart
geocentric approach
leading function
41. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
political model of decision making
geocentric approach
Theory X
selective perception
42. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
Enterprise resource planning
Proaction reaction
ethics
Scientific Management
43. Motivation has two factors: satisfiers and dis-satisfiers.
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44. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
nominal group technique
supply chain management
Theory y
defense reaction
45. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt
political model of decision making
valence
leadership grids
staffing function
46. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
control system
gantt chart
charismatic leadership
self-serving bias
47. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si
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48. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame
planning function
strategic plan
core functions of management
kanban system
49. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
selective perception
referent power
ethnocentric approach
gantt chart
50. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group
Decision Making Process
satisficing
abilene paradox
selective perception