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Test your basic knowledge |
CLEP Principles Of Management
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Study First
Subjects
:
clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provides a means for evaluating leadership styles and then training managers to move towards an ideal style of behavior
PERT system (Program Evaluation and Review Technique
leading function
leadership grids
business process re-engineering
2. Power derived through one's position - such as a police officer or elected official.
selective perception
Administrative Model of decision making
legitimate power
Stages of Groups
3. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
single use plan
Decision Making Process
ethics
standing plan
4. A plan that provides benefits for a limited amount of time - usually 6 months or less
short-term plan
Scientific Management
overhead
satisficing
5. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
loop control
projection
Fundamental Attribution Error
feedforward control
6. Groups in which the members are attached to each other and act as one unit
Three components of Expectancy theory
Frederick Taylor
Cohesive Groups
feedback control
7. Forming - Storming - Norming - Performing
Theory X
Stages of Groups
hawthorne studies
Administrative Model of decision making
8. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
Enterprise resource planning
organizing function
core functions of management
ARPU
9. Control that allows managers to anticipate problems before they arise
feedforward control
selective perception
kanban system
maslow
10. A form of social control characterized by strict obedience to the authority of a state or organization - often maintaining and enforcing control through use of oppressive force. 'The Ends Justify the Means'
authoritarianism
transformational leadership
political model of decision making
ethnocentric approach
11. When a company or organization responds to a requirement or responsibility by fighting against it.
kanban system
Reaction reaction
Three components of Expectancy theory
decentralization
12. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame
referent power
transformational leadership
Three components of Expectancy theory
kanban system
13. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si
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14. Motivation has two factors: satisfiers and dis-satisfiers.
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15. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
hierarchy of needs
supply chain management
transactional leadership
ethnocentric approach
16. Total fixed cost
Scientific Management
overhead
political model of decision making
Cohesive Groups
17. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
polycentric approach
decentralization
people oriented leadership
political model of decision making
18. Tests ending condition in middle of loop
loop control
task force
institutional power (as defined by McClelland)
Three components of Expectancy theory
19. Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
supply chain management
geocentric approach
Theory y
Enterprise resource planning
20. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
Decision Making Process
McCelland's Acquired Need theory
Scientific Management
nominal group technique
21. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
Theory y
business process re-engineering
Frederick Taylor
hawthorne studies
22. A series of studies conducted by Elton Mayo and his Harvard colleagues at the Western Electric Company's Hawthorne plant in Illinois; tested workers' productivity under different levels of lighting; tested whether temperature - humidity - etc. would
telecommuting
short-term plan
leadership grids
hawthorne studies
23. A plan that deals with organizational issues and problems that recur frequently. 'sexual harassment policy'
operating plan
informal leadership
standing plan
single use plan
24. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
specific plan
Stages of Groups
control system
legitimate power
25. When a company or organization does the bare minimum required to meet a requirement or responsibility
task force
defense reaction
Stages of Groups
ARPU
26. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
McCelland's Acquired Need theory
feedforward control
Fundamental Attribution Error
authoritarianism
27. Determined by factoring the machine set up costs as well as the cost of operating the production equipment.
fundamental attribution error
Stages of Groups
Economic Order Quality (EOQ)
people oriented leadership
28. (n.) - the spirit of the time - Leaders are born into the times where they will be effective
Fiedler's contingency theory
expert power
zeitgeist
Decision Making Process
29. Hierarchy of needs
valence
maslow
Alderfer's ERG theory
controlling function
30. Holder's ability to give something of value - like $ - responisbility - or praise; Ex: boss - teachers - etc.
rewards power
Stages of Groups
task force
Scientific Management
31. A technique that seeks to alter the nature of the work done in a business function - with the objective of radically improving performance.
business process re-engineering
Scientific Management
Fiedler's contingency theory
valence
32. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
informal leadership
selective perception
business process re-engineering
abilene paradox
33. The management function that energizes people to contribute their best individually and in cooperation with other people
loop control
benchmarking
leading function
Rationalizing
34. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate
leadership grids
Frederick Taylor
planning function
transformational leadership
35. The ability to use influence to achieve results
rewards power
institutional power (as defined by McClelland)
selective perception
business process re-engineering
36. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence
ARPU
authoritarianism
concurrent control
transformational leadership
37. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
supply chain management
overhead
Frederick Taylor
task force
38. The tendency to assign internal attributes to successes and external factors to failures.
Three components of Expectancy theory
self-serving bias
Frederick Taylor
Scientific Management
39. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
feedforward control
political model of decision making
gantt chart
Stages of Groups
40. The number of subordinates who report directly to a manager
maslow
span of control
ethics
planning function
41. A mechanism for gathering information about performance deficiencies after they occur
satisficing
benchmarking
Theory X
feedback control
42. The value or importance an individual places on a reward
PERT system (Program Evaluation and Review Technique
standing plan
valence
nominal group technique
43. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards
control system
Proaction reaction
Expectancy theory
Theory y
44. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
Rationalizing
people oriented leadership
hierarchy of needs
control system
45. Assumes that the manager will operate an make decisions based on the best economic interest of the company
standing plan
Reaction reaction
Classical Approach to decision making
concurrent control
46. Average Return per user
Alderfer's ERG theory
coercive power
ARPU
authoritarianism
47. Power derived through advanced knowledge or experience in a particular subject.
fundamental attribution error
projection
coercive power
expert power
48. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
stages of conflict
feedforward control
morals
self-serving bias
49. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
Proaction reaction
Classical Approach to decision making
charismatic leadership
maslow
50. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
standing plan
stages of conflict
Pygmalion effect
charismatic leadership