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Test your basic knowledge |
CLEP Principles Of Management
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Subjects
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clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Different people have different needs based on their early childhood experiences.
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2. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
charismatic leadership
Reaction reaction
polycentric approach
operating plan
3. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si
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4. A decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. This ensures weaker voices have a chance to speak.
control system
hierarchy of needs
leading function
nominal group technique
5. An informal - person-to-person communication network of employees that is not officially sanctioned by the organization
leading function
selective perception
grapevine
business process re-engineering
6. Fundamental values of right and wrong
selective perception
morals
Reaction reaction
Economic Order Quality (EOQ)
7. A mechanism for gathering information about performance deficiencies after they occur
Administrative Model of decision making
feedback control
polycentric approach
Reaction reaction
8. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
Fiedler's contingency theory
core functions of management
planning function
Theory X
9. Motivation based on ideas of right and wrong
operating plan
ethnocentric approach
span of control
ethics
10. A simple bar chart that depicts project tasks against a calendar
span of control
benchmarking
gantt chart
authoritarianism
11. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
fundamental attribution error
referent power
telecommuting
Economic Order Quality (EOQ)
12. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
abilene paradox
ethics
concurrent control
legitimate power
13. Forming - Storming - Norming - Performing
Stages of Groups
Expectancy theory
single use plan
referent power
14. When a company or organization chooses to do more than required to meet a requirement or responsibility and perhaps even becoming an industry leader in that area.
Rationalizing
polycentric approach
Proaction reaction
Decision Making Process
15. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
ethnocentric approach
McCelland's Acquired Need theory
transactional leadership
ARPU
16. This cluster includes behaviors such as showing mutual trust and respect for subordinates - demonstrating a genuine concern for their needs - and having a desire to look out for their welfare. Leaders with a strong this style listen to employees sugg
geocentric approach
transactional leadership
telecommuting
people oriented leadership
17. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
Three components of Expectancy theory
Stages of Groups
projection
expert power
18. Hierarchy of needs
Fiedler's contingency theory
maslow
controlling function
control system
19. Control that allows managers to anticipate problems before they arise
coercive power
feedforward control
control system
projection
20. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
grapevine
political model of decision making
fundamental attribution error
Pygmalion effect
21. Choosing an option that is acceptable - although not necessarily the best or perfect.
kanban system
satisficing
Enterprise resource planning
expert power
22. To bring into accord with reason or cause something to seem reasonable
concurrent control
Rationalizing
self-serving bias
Expectancy theory
23. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame
kanban system
Cohesive Groups
coercive power
telecommuting
24. Total fixed cost
ethics
Economic Order Quality (EOQ)
self-serving bias
overhead
25. The behavioral tendencies and personal characteristics of the leader that create an exceptionally strong relationship between them and their followers
charismatic leadership
controlling function
single use plan
loop control
26. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
controlling function
hierarchy of needs
single use plan
Stages of Groups
27. Management dealing primarily with the organizing and leading core management functions. Specifically - it has contributed to the ideas of division of labor - standard procedures and work flows - idea of providing incentives for performance on the job
overhead
expert power
Scientific Management
leading function
28. A plan that provides benefits for a limited amount of time - usually 6 months or less
Stages of Groups
short-term plan
single use plan
feedforward control
29. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
self-serving bias
grapevine
projection
Expectancy theory
30. When a company or organization does the bare minimum required to meet a requirement or responsibility
defense reaction
geocentric approach
polycentric approach
specific plan
31. Planning - Controlling - Leading - Organizing
political model of decision making
core functions of management
Stages of Groups
self-serving bias
32. Provides managment with detailed implementation guidance based on stratgy to help with objectives
leadership grids
control system
operating plan
Reaction reaction
33. The tendency to assign internal attributes to successes and external factors to failures.
nominal group technique
maslow
self-serving bias
concurrent control
34. The management function that energizes people to contribute their best individually and in cooperation with other people
leading function
expert power
legitimate power
planning function
35. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards
supply chain management
leadership grids
Expectancy theory
specific plan
36. Temporary allocation of personnel and resources for the accomplishment of a specific objective
Theory X
ethnocentric approach
morals
task force
37. Motivation has two factors: satisfiers and dis-satisfiers.
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38. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
core functions of management
Fiedler's contingency theory
organizing function
abilene paradox
39. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
leadership grids
Decision Making Process
McCelland's Acquired Need theory
political model of decision making
40. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
Stages of Groups
projection
control system
Economic Order Quality (EOQ)
41. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
coercive power
feedforward control
hawthorne studies
selective perception
42. Groups in which the members are attached to each other and act as one unit
Cohesive Groups
business process re-engineering
nominal group technique
satisficing
43. A paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group
telecommuting
abilene paradox
Pygmalion effect
charismatic leadership
44. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
standing plan
Theory y
Theory X
charismatic leadership
45. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
single use plan
PERT system (Program Evaluation and Review Technique
Enterprise resource planning
short-term plan
46. 1.Latent - parties don't know the conflict exists 2.Perceived - reacting calmly and seeking to understand the situation 3.Felt 4.Manifest 5.Conflict aftermath
hawthorne studies
leadership grids
selective perception
stages of conflict
47. Group performance is dependent upon the interaction between leadership style and situational favorableness
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48. Provides the right people to fill the structure designed by the organizing function. human resources (personnel) mgmt
staffing function
selective perception
nominal group technique
decentralization
49. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
legitimate power
specific plan
geocentric approach
single use plan
50. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
specific plan
defense reaction
overhead
morals
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