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Test your basic knowledge |
CLEP Principles Of Management
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Subjects
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clep
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Forming - Storming - Norming - Performing
Stages of Groups
hierarchy of needs
Decision Making Process
McCelland's Acquired Need theory
2. Alderfer proposed that motivation is a function of three basic needs (listed from lowest to highest): existence needs (the desire for physiological and materialistic well-being) - relatedness needs (the desire to have meaningful relationships with si
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3. The management function that determines how the firm's human - financial - physical - informational - and technical resources are arranged and coordinated to perform tasks to achieve desired goals.
polycentric approach
organizing function
nominal group technique
telecommuting
4. Total fixed cost
stages of conflict
Theory X
Scientific Management
overhead
5. Leadership based on an exchange process - in which followers are rewarded for good performance and punished for poor performance
core functions of management
transactional leadership
Expectancy theory
kanban system
6. A simple bar chart that depicts project tasks against a calendar
Administrative Model of decision making
gantt chart
stages of conflict
Proaction reaction
7. 1. Expectancy: Effort ? Performance (E?P) belief that one's effort (E) will result in attainment of desired performance (P) goals 2. Instrumentality: Performance ? Outcome (P?O)belief that a person will receive a reward if the performance expectation
span of control
hawthorne studies
institutional power (as defined by McClelland)
Three components of Expectancy theory
8. Assumes that - given challenge and freedom - workers are motivated to achieve self-esteem and to demonstrate their competence and creativity.
projection
authoritarianism
institutional power (as defined by McClelland)
Theory y
9. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
Theory X
Theory y
planning function
fundamental attribution error
10. The tendency to assign internal attributes to successes and external factors to failures.
self-serving bias
defense reaction
Theory y
zeitgeist
11. A one-time plan specifically designed to meet the needs of a unique situation. 'visit of official'
single use plan
leadership grids
decentralization
PERT system (Program Evaluation and Review Technique
12. The value or importance an individual places on a reward
Scientific Management
valence
Reaction reaction
Alderfer's ERG theory
13. (n.) - the spirit of the time - Leaders are born into the times where they will be effective
zeitgeist
McCelland's Acquired Need theory
charismatic leadership
people oriented leadership
14. Degree to which decision-making authority is given to lower levels in an organization's hierarchy
authoritarianism
strategic plan
zeitgeist
decentralization
15. 1) Awareness of need for a decision. 2) Formulation of the problem. 3) Diagnosis and information gathering. 4) Generation of alternatives. 5) Evaluation of alternatives and selection of best option. 6) Implementation of solution. 7) Feedback and eval
maslow
Stages of Groups
benchmarking
Decision Making Process
16. Assure that organizational processes are acting as intended. Additionally - the control system will help create a system that limits waste to organizational resources.
control system
Herzberg's Two Factor Theory
Pygmalion effect
Stages of Groups
17. An approach that fills key managerial positions abroad with persons from headquarters- that is - with parent-country nationals (PCNs); used at internationalization stage
valence
Proaction reaction
ethnocentric approach
Three components of Expectancy theory
18. Uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.
nominal group technique
core functions of management
McCelland's Acquired Need theory
polycentric approach
19. Provides managment with detailed implementation guidance based on stratgy to help with objectives
PERT system (Program Evaluation and Review Technique
operating plan
authoritarianism
concurrent control
20. A theory that states that people will be motivated to the extent to which they believe that their efforts will lead to good performance - that good performance will be rewarded - and that they will be offered attractive rewards
transactional leadership
Expectancy theory
Alderfer's ERG theory
single use plan
21. Links production rate to demand - keeps any step from producing too much inventory - refills needed parts at every stage to minimize waste time - used in time production of multi-step process to keep each step producing proper quantity in time frame
Cohesive Groups
planning function
projection
kanban system
22. Management encompassing everything in the value chain starting with the company's suppliers of RAW Materials and ending with the customer herself and her experiences.
valence
supply chain management
polycentric approach
feedforward control
23. Groups in which the members are attached to each other and act as one unit
Cohesive Groups
Fundamental Attribution Error
transactional leadership
core functions of management
24. Control that allows managers to anticipate problems before they arise
feedforward control
Scientific Management
stages of conflict
task force
25. People's expectations or beliefs determine their behavior and performance - thus serving to make their expectations come true. also... living up to or down to another's expectations of us... 'self fulfilling prophecy'
feedback control
authoritarianism
Pygmalion effect
referent power
26. The management function that measures performance - compares it to objectives - implements necessary changes - and monitors progress
controlling function
Administrative Model of decision making
Theory y
benchmarking
27. There are no predefined criteria or priorities. Instead they are set by the group when making the decision
Theory X
political model of decision making
transformational leadership
informal leadership
28. The control process used while plans are being carried out - including directing - monitoring - and fine-tuning activities as they are performed.
span of control
morals
Enterprise resource planning
concurrent control
29. Is a model for project management designed to analyze and represent the tasks involved in completing a given project. A method to analyze the involved tasks in completing a given project - especially the time needed to complete each task - and identi
PERT system (Program Evaluation and Review Technique
Proaction reaction
ethnocentric approach
Theory X
30. Average Return per user
ARPU
feedforward control
overhead
task force
31. (psychiatry) a defense mechanism by which your own traits and emotions are attributed to someone else
rewards power
valence
projection
single use plan
32. Assumes that workers are basically lazy - error-prone - and extrinsically motivated by money - and should be directed from above.
expert power
Theory X
self-serving bias
feedforward control
33. Leadership that - enabled by a leader's vision and inspiration - exerts significant influence
Fiedler's contingency theory
Theory y
transformational leadership
McCelland's Acquired Need theory
34. Plan reflecting decisions about resource allocations - company priorities - and steps needed to meet strategic goals. LONG TERM GOALS
strategic plan
Classical Approach to decision making
coercive power
feedback control
35. Temporary allocation of personnel and resources for the accomplishment of a specific objective
overhead
task force
Reaction reaction
supply chain management
36. To bring into accord with reason or cause something to seem reasonable
Rationalizing
nominal group technique
standing plan
decentralization
37. The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions
legitimate power
Stages of Groups
selective perception
gantt chart
38. Implements general plan and guides development in a localized area; addresses geographical area with in general plan area
satisficing
ethnocentric approach
transformational leadership
specific plan
39. The ability to use influence to achieve results
McCelland's Acquired Need theory
rewards power
maslow
institutional power (as defined by McClelland)
40. Staffing means seeking the best people for key jobs throughout the entire organistaion irrespective of nationality
geocentric approach
transactional leadership
Economic Order Quality (EOQ)
Cohesive Groups
41. Assumes that managers will not search for the optimal solution to an issue - but will instead settle for the first available solution that meets their needs.
institutional power (as defined by McClelland)
Administrative Model of decision making
coercive power
feedback control
42. Fundamental values of right and wrong
controlling function
kanban system
informal leadership
morals
43. American mechanical engineer - who wanted to improve industrial efficiency. He is known as the father of scientific management - and was one of the first management consultants
referent power
Frederick Taylor
planning function
staffing function
44. The tendency for observers - when analyzing another's behavior - to underestimate the impact of the situation and to overestimate the impact of personal disposition
Frederick Taylor
overhead
control system
Fundamental Attribution Error
45. Power derived through one's position - such as a police officer or elected official.
legitimate power
concurrent control
Cohesive Groups
self-serving bias
46. Hierarchy of needs
kanban system
maslow
morals
control system
47. The management function that assesses the management environment to set future objectives and map out activities necessary to achieve those objectives - and To be effective - the objectives of individuals - teams - and management should be coordinate
planning function
Theory X
benchmarking
specific plan
48. Different people have different needs based on their early childhood experiences.
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49. When a company or organization responds to a requirement or responsibility by fighting against it.
specific plan
task force
Economic Order Quality (EOQ)
Reaction reaction
50. Tests ending condition in middle of loop
kanban system
loop control
grapevine
Pygmalion effect
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