Test your basic knowledge |

Customer Service Problem Solving Skills

Instructions:
  • Answer 15 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. this is the item - the customer is persuing to consume.some thing tangible (Take home in a bag)






2. Something you pay someone to do for you. such as; Clean - Repairs






3. 5 Examples of PS: Counseling - Repair - Check up at the doctor - Cut hair -Nannying






4. What the customers think they have to have. Such as what they come into the retail store.






5. What the customer's would like - but can do with out






6. Going over - making sure customer is fully satisfied.






7. Why does the customer care about our service - and What can we do to make them better? why to find the next higher need until we get to Self esteem.






8. Person who Buys the Products - and Primary Services.






9. Basic expectations of customers






10. The user of the products - and Primary services






11. How can what I do help the customer succeed - and be confident? Customer's needs.






12. Looking at price and details of product. we want to turn them into customers.






13. Assurance - of self worth. Feeling good






14. Understanding the feelings of customer - and having humility and compassion. you have mpathy for the customer - when there is nothing left to do.






15. 5 Examples of SS: good hygiene - clean - organised - kept together - knowledge