Test your basic knowledge |

Customer Service Problem Solving Skills

Instructions:
  • Answer 15 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Basic expectations of customers






2. Person who Buys the Products - and Primary Services.






3. Something you pay someone to do for you. such as; Clean - Repairs






4. this is the item - the customer is persuing to consume.some thing tangible (Take home in a bag)






5. The user of the products - and Primary services






6. 5 Examples of SS: good hygiene - clean - organised - kept together - knowledge






7. 5 Examples of PS: Counseling - Repair - Check up at the doctor - Cut hair -Nannying






8. Looking at price and details of product. we want to turn them into customers.






9. What the customers think they have to have. Such as what they come into the retail store.






10. Assurance - of self worth. Feeling good






11. How can what I do help the customer succeed - and be confident? Customer's needs.






12. Understanding the feelings of customer - and having humility and compassion. you have mpathy for the customer - when there is nothing left to do.






13. Why does the customer care about our service - and What can we do to make them better? why to find the next higher need until we get to Self esteem.






14. Going over - making sure customer is fully satisfied.






15. What the customer's would like - but can do with out