Test your basic knowledge |

Customer Service Problem Solving Skills

Instructions:
  • Answer 15 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What the customers think they have to have. Such as what they come into the retail store.






2. Looking at price and details of product. we want to turn them into customers.






3. Understanding the feelings of customer - and having humility and compassion. you have mpathy for the customer - when there is nothing left to do.






4. What the customer's would like - but can do with out






5. Person who Buys the Products - and Primary Services.






6. The user of the products - and Primary services






7. Why does the customer care about our service - and What can we do to make them better? why to find the next higher need until we get to Self esteem.






8. Going over - making sure customer is fully satisfied.






9. Basic expectations of customers






10. 5 Examples of SS: good hygiene - clean - organised - kept together - knowledge






11. Something you pay someone to do for you. such as; Clean - Repairs






12. this is the item - the customer is persuing to consume.some thing tangible (Take home in a bag)






13. 5 Examples of PS: Counseling - Repair - Check up at the doctor - Cut hair -Nannying






14. How can what I do help the customer succeed - and be confident? Customer's needs.






15. Assurance - of self worth. Feeling good