DSST Grief Counseling

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the GOALS of Counseling according to Worden?
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Paraphrasing
Non-Directive Counseling
Uncomfortable Use


2. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Questioning
Initial Learning
Self-actualization
Fifth Phase


3. Funeral Directors Facilitate Grief by: (continued)
Fifth Phase
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Empathy
Funeral Director Dominance -


4. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Uncomfortable Use
Fourth Phase
Grief Therapy - Worden
Situational Counseling


5. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Pre-need Counseling
Consciously Skilled
Non-Directive Counseling by Carl Rogers
Empathy


6. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Crisis
Crisis Intervention


7. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Initial Learning
Uncomfortable Use
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Negative - 'bombarder' Commuicator -


8. The counseling which occures before death
Pre-need Counseling
Reflecting Feelings
First Phase
Emotional Distancing


9. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Genuineness
Negative - 'bombarder' Commuicator -
Inappropriate self-disclosure -
Self-actualization


10. What type of counseling helps people facilitate UNCOMPLICATED grief?
Grief Counseling
Summarizing
Non-Directive Counseling
Warmth & Caring


11. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Funeral Director Dominance -
Goals of Grief Counseling:
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
First Phase


12. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Leading
Perception Checking
Naturally Skilled
Grief Counseling


13. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Seventh Phase
Crisis Intervention
Respect
Emotional Distancing


14. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Inappropriate self-disclosure -
Non-Directive Counseling
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Directive Counseling


15. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Reflecting Feelings
Clarifying
Consciously Skilled
Non-Directive Counseling


16. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Goals of Grief Counseling:
Non-Directive Counseling
Post-funeral Counseling
Leading


17. What are some of the Components of Non-Directive Counseling - Continued?

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18. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Understanding the Helping Process
Clarifying
Grief Counseling


19. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Person Centered Psychotherapy
Psychytheraphy - Edgar Jackson
Barriers to Effective Communication -
Consciously Skilled


20. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Person Centered Psychotherapy
Negatives -
Consciously Skilled
Leading


21. Perferred style of counseling in funeral service
Third Phase
Non-Directive Counseling
Goals of Grief Counseling:
Negatives -


22. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Uncomfortable Use
Questioning
Grief Counseling
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling


23. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Uncomfortable Use
Second Phase
Barriers to Effective Communication -
Genuineness


24. 2 processes foster empathetic understanding - reflection and clarification
Non-Directive Counseling by Carl Rogers
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Empathetic Understanding
Empathy


25. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Second Phase
Informational Counseling
Seventh Phase
Consciously Skilled


26. What are some of the Components of Non-Directive Counseling - Continued?

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27. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

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28. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Perception Checking
Crisis Intervention
Congruence
Negatives -


29. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Leading
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Negatives -
Warmth & Caring


30. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Congruence
Consciously Skilled
Warmth & Caring
Directive Counseling


31. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Fourth Phase
Attending or Listening
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Inappropriate self-disclosure -


32. Funeral Directors Facilitate Grief by:
Funeral Director Dominance -
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Situational Counseling


33. What are the Counseling Principles and Procedures?

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34. Those appropriate and helpful acts of counseling that come after the funeral.
Perception Checking
Post-funeral Counseling
Grief Counseling
Paraphrasing


35. A method for gaining information and increasing understanding
Grief Therapy - Worden
Situational Counseling
Informing
Questioning


36. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Fourth Phase
Naturally Skilled
Grief Therapy
Leading


37. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Empathy
Psychytheraphy - Edgar Jackson
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
First Phase


38. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Summarizing
Perception Checking
Informational Counseling
Self-actualization


39. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Questioning
Attending or Listening
Clarifying
Perception Checking


40. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Questioning
Reflecting Feelings
Directive Counseling
Informing


41. What are the Components of Non-Directive Counseling?

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42. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Summarizing
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
At-need Counseling
Attending or Listening


43. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Understanding the Helping Process
Empathy
Person Centered Psychotherapy
First Phase


44. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Non-Directive Counseling
Emotional Distancing
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Sixth Phase


45. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Sixth Phase
Seventh Phase
Grief Therapy - Worden
Genuineness


46. The ability to enter into & share the feelings of others.
Empathy
Understanding the Helping Process
Reflecting Feelings
Crisis


47. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Non-Directive Counseling by Carl Rogers
Negative - 'bombarder' Commuicator -
Grief Counseling
Negatives -


48. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Empathetic Understanding
Sixth Phase
Second Phase
Summarizing


49. Wolfelt
Understanding the Helping Process
Empathy
Uncomfortable Use
Non-Directive Counseling by Carl Rogers


50. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Uncomfortable Use
Goals of Grief Counseling:
Warmth & Caring
Seventh Phase