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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Respect
Non-Directive Counseling by Carl Rogers
Paraphrasing
Emotional Distancing

2. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Negatives -
Consciously Skilled
Grief Therapy - Worden
Self-actualization

3. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Fourth Phase
Reflecting Feelings
Grief Counseling
First Phase

4. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Genuineness
Uncomfortable Use
Non-Directive Counseling
Inappropriate self-disclosure -

5. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Funeral Director Dominance -
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Naturally Skilled
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling

6. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Non-Directive Counseling
Consciously Skilled
Respect

7. Those appropriate and helpful acts of counseling that come after the funeral.
Paraphrasing
Post-funeral Counseling
First Phase
Reflecting Feelings

8. Perferred style of counseling in funeral service
First Phase
Non-Directive Counseling
Informational Counseling
Understanding the Helping Process

9. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Congruence
Genuineness
Initial Learning
Negatives -

10. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Non-Directive Counseling
Second Phase
At-need Counseling
Genuineness

11. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
First Phase
Seventh Phase
Fifth Phase
Crisis Intervention

12. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Paraphrasing
Crisis
Initial Learning
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

13. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Inappropriate self-disclosure -
Fourth Phase
Grief Counseling
Perception Checking

14. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Self-actualization
Empathetic Understanding
Non-Directive Counseling by Carl Rogers
Funeral Director Dominance -

15. What are the Counseling Principles and Procedures?

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16. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Questioning
Genuineness
Seventh Phase
Consciously Skilled

17. When you express in fresh words the essential feeling stated or strongly implied of a person
Grief Therapy - Worden
Clarifying
Reflecting Feelings
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

18. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
At-need Counseling
Respect
Crisis Intervention
Inappropriate self-disclosure -

19. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Consciously Skilled
Emotional Distancing
Uncomfortable Use

20. The ability to enter into & share the feelings of others.
Third Phase
Funeral Director Dominance -
Grief Counseling
Empathy

21. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Person Centered Psychotherapy
Grief Counseling
Leading

22. 2 processes foster empathetic understanding - reflection and clarification
Informing
Crisis
Perception Checking
Empathetic Understanding

23. A method for gaining information and increasing understanding
Questioning
Self-actualization
Grief Counseling
Funeral Director Dominance -

24. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Grief Counseling
Seventh Phase
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

25. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Crisis
First Phase
Non-Directive Counseling
Grief Therapy - Worden

26. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Fifth Phase
Pre-need Counseling
Perception Checking
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

27. What are the Components of Non-Directive Counseling?

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28. Funeral Directors Facilitate Grief by:
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Goals of Grief Counseling:
At-need Counseling
Understanding the Helping Process

29. Funeral Directors Facilitate Grief by: (continued)
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Non-Directive Counseling by Carl Rogers
Empathy
Grief Therapy

30. What are some of the Components of Non-Directive Counseling - Continued?

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31. What type of counseling helps people facilitate UNCOMPLICATED grief?
Negatives -
Grief Counseling
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Person Centered Psychotherapy

32. The counseling which occures before death
Pre-need Counseling
Warmth & Caring
Directive Counseling
Goals of Grief Counseling:

33. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Uncomfortable Use
Informing

34. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Consciously Skilled
Respect
Grief Therapy - Worden
Second Phase

35. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Emotional Distancing
Barriers to Effective Communication -
Non-Directive Counseling
Funeral Director Dominance -

36. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Consciously Skilled
Pre-need Counseling
Third Phase
Attending or Listening

37. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Inappropriate self-disclosure -
Grief Therapy - Worden
At-need Counseling
Summarizing

38. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Person Centered Psychotherapy
Fourth Phase
Attending or Listening

39. What are the GOALS of Counseling according to Worden?
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Fifth Phase
Inappropriate self-disclosure -

40. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Warmth & Caring
Congruence
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

41. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Grief Therapy
Perception Checking
Non-Directive Counseling
Person Centered Psychotherapy

42. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Goals of Grief Counseling:
Grief Counseling
Paraphrasing
Seventh Phase

43. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Directive Counseling
Third Phase
Leading
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem

44. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Congruence
Non-Directive Counseling by Carl Rogers
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Leading

45. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Post-funeral Counseling
Sixth Phase
Seventh Phase
Negative - 'bombarder' Commuicator -

46. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Non-Directive Counseling
Self-actualization
Grief Counseling

47. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Crisis Intervention
Directive Counseling
Funeral Director Dominance -
Clarifying

48. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Self-actualization
Informational Counseling
Emotional Distancing
Naturally Skilled

49. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Warmth & Caring
Empathetic Understanding
Understanding the Helping Process
Person Centered Psychotherapy

50. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Congruence
Perception Checking
Negatives -