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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Naturally Skilled
Respect
At-need Counseling
Reflecting Feelings

2. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Barriers to Effective Communication -
Seventh Phase
Person Centered Psychotherapy

3. Wolfelt
Paraphrasing
Situational Counseling
Understanding the Helping Process
Crisis Intervention

4. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Leading
Crisis Intervention
Clarifying
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ

5. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Self-actualization
Consciously Skilled
Goals of Grief Counseling:
Crisis Intervention

6. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Person Centered Psychotherapy
Situational Counseling
Empathetic Understanding
Reflecting Feelings

7. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Second Phase
Third Phase
Summarizing
Self-actualization

8. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
At-need Counseling
Non-Directive Counseling
First Phase
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

9. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Reflecting Feelings
Non-Directive Counseling by Carl Rogers
Uncomfortable Use
Barriers to Effective Communication -

10. Funeral Directors Facilitate Grief by: (continued)
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Warmth & Caring
Psychytheraphy - Edgar Jackson
Genuineness

11. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Third Phase
Informational Counseling
Genuineness

12. What are the Components of Non-Directive Counseling?

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13. Perferred style of counseling in funeral service
Non-Directive Counseling
Clarifying
Situational Counseling
Psychytheraphy - Edgar Jackson

14. What are the Counseling Principles and Procedures?

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15. Those appropriate and helpful acts of counseling that come after the funeral.
Psychytheraphy - Edgar Jackson
Understanding the Helping Process
Empathy
Post-funeral Counseling

16. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Grief Therapy - Worden
Paraphrasing
Directive Counseling

17. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Consciously Skilled
Fourth Phase
Emotional Distancing
Grief Therapy

18. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Attending or Listening
Grief Counseling
Grief Therapy - Worden
Self-actualization

19. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Respect
Negative - 'bombarder' Commuicator -
Paraphrasing
Informational Counseling

20. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Initial Learning
Non-Directive Counseling
Grief Counseling
Consciously Skilled

21. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

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22. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Crisis Intervention
Naturally Skilled
Clarifying
Empathy

23. What are some of the Components of Non-Directive Counseling - Continued?

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24. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Inappropriate self-disclosure -
Empathetic Understanding
Paraphrasing
Grief Therapy - Worden

25. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Reflecting Feelings
Goals of Grief Counseling:
Naturally Skilled

26. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Crisis
Attending or Listening
Grief Therapy
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

27. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Grief Counseling
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Paraphrasing
Post-funeral Counseling

28. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Third Phase
Informing
Person Centered Psychotherapy
Non-Directive Counseling

29. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Fourth Phase
Funeral Director Dominance -
Person Centered Psychotherapy
Naturally Skilled

30. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Crisis
Questioning
Grief Therapy - Worden
Third Phase

31. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Post-funeral Counseling
Initial Learning
Consciously Skilled

32. The counseling which occures before death
Empathetic Understanding
Pre-need Counseling
Emotional Distancing
Paraphrasing

33. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Empathetic Understanding
Respect
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Second Phase

34. What are the GOALS of Counseling according to Worden?
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Grief Counseling
Sixth Phase
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

35. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Second Phase
At-need Counseling
Sixth Phase
Consciously Skilled

36. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Uncomfortable Use
Empathy
Crisis
Empathetic Understanding

37. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Fifth Phase
Seventh Phase
Warmth & Caring
Third Phase

38. Funeral Directors Facilitate Grief by:
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Informational Counseling
Leading
Grief Counseling

39. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
First Phase
Leading
Funeral Director Dominance -
Respect

40. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
First Phase
Congruence
Consciously Skilled
Psychytheraphy - Edgar Jackson

41. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Reflecting Feelings
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Psychytheraphy - Edgar Jackson
Grief Counseling

42. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Warmth & Caring
Attending or Listening
Second Phase
Person Centered Psychotherapy

43. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Self-actualization
Grief Therapy - Worden
Directive Counseling
At-need Counseling

44. 2 processes foster empathetic understanding - reflection and clarification
Summarizing
Post-funeral Counseling
Empathetic Understanding
Crisis

45. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Non-Directive Counseling by Carl Rogers
Warmth & Caring
Grief Counseling
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling

46. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Grief Therapy - Worden
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Genuineness
Naturally Skilled

47. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Inappropriate self-disclosure -
Non-Directive Counseling by Carl Rogers
First Phase
Third Phase

48. The ability to enter into & share the feelings of others.
Second Phase
Non-Directive Counseling
Empathy
Congruence

49. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Fifth Phase
Directive Counseling
Non-Directive Counseling by Carl Rogers

50. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Crisis
Respect
Person Centered Psychotherapy
Fifth Phase