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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Genuineness
Respect
Person Centered Psychotherapy
Fourth Phase

2. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Paraphrasing
Respect
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Questioning

3. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Summarizing
Informing
Directive Counseling
Second Phase

4. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Person Centered Psychotherapy
Funeral Director Dominance -
Initial Learning
Attending or Listening

5. Perferred style of counseling in funeral service
Empathy
Non-Directive Counseling
First Phase
Grief Therapy - Worden

6. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Informing
Questioning
Person Centered Psychotherapy
Non-Directive Counseling by Carl Rogers

7. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Empathy
Paraphrasing
Post-funeral Counseling
Grief Therapy

8. 2 processes foster empathetic understanding - reflection and clarification
At-need Counseling
Crisis Intervention
Empathetic Understanding
Initial Learning

9. When you express in fresh words the essential feeling stated or strongly implied of a person
Empathy
Genuineness
Reflecting Feelings
Grief Therapy - Worden

10. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Inappropriate self-disclosure -
Warmth & Caring
Self-actualization
Summarizing

11. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Respect
Goals of Grief Counseling:
Negative - 'bombarder' Commuicator -
Inappropriate self-disclosure -

12. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Second Phase
Funeral Director Dominance -
Paraphrasing
Grief Therapy

13. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
At-need Counseling
Perception Checking
Crisis
Reflecting Feelings

14. Those appropriate and helpful acts of counseling that come after the funeral.
Warmth & Caring
Second Phase
Post-funeral Counseling
Crisis Intervention

15. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Understanding the Helping Process
Fourth Phase
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Negatives -

16. Funeral Directors Facilitate Grief by:
Perception Checking
Non-Directive Counseling
Fifth Phase
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

17. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Psychytheraphy - Edgar Jackson
Third Phase
Perception Checking
Second Phase

18. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Clarifying
Seventh Phase
Person Centered Psychotherapy

19. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Genuineness
Non-Directive Counseling by Carl Rogers
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Perception Checking

20. What are some of the Components of Non-Directive Counseling - Continued?

21. What are some of the Components of Non-Directive Counseling - Continued?

22. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Congruence
Seventh Phase
Third Phase
Barriers to Effective Communication -

23. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Pre-need Counseling
Situational Counseling
Self-actualization
Post-funeral Counseling

24. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Grief Therapy - Worden
Warmth & Caring
Questioning
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling

25. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

26. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Initial Learning
Person Centered Psychotherapy
Fifth Phase
Directive Counseling

27. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Grief Counseling
Grief Therapy
Post-funeral Counseling
Crisis Intervention

28. The ability to enter into & share the feelings of others.
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Post-funeral Counseling
Empathy
Informational Counseling

29. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Informing
Warmth & Caring
Third Phase
Inappropriate self-disclosure -

30. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Self-actualization
Situational Counseling
Clarifying
Second Phase

31. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Pre-need Counseling
Non-Directive Counseling by Carl Rogers
Clarifying
Barriers to Effective Communication -

32. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Informing
Clarifying
Seventh Phase
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

33. What are the Components of Non-Directive Counseling?

34. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Fifth Phase
Naturally Skilled
Fourth Phase
Pre-need Counseling

35. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Paraphrasing
Psychytheraphy - Edgar Jackson
Consciously Skilled
Seventh Phase

36. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Uncomfortable Use
Emotional Distancing

37. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Funeral Director Dominance -
Situational Counseling
Fourth Phase
Paraphrasing

38. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
At-need Counseling
Third Phase

39. What are the GOALS of Counseling according to Worden?
Empathy
Grief Therapy
Empathetic Understanding
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

40. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Warmth & Caring
Naturally Skilled
Inappropriate self-disclosure -
Non-Directive Counseling

41. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Non-Directive Counseling
First Phase
Empathetic Understanding
Informational Counseling

42. What are the Counseling Principles and Procedures?

43. A method for gaining information and increasing understanding
Seventh Phase
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Questioning
Empathy

44. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Barriers to Effective Communication -
Grief Therapy
Understanding the Helping Process
Crisis Intervention

45. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Non-Directive Counseling by Carl Rogers
At-need Counseling
Congruence
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

46. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Consciously Skilled
Uncomfortable Use
Grief Therapy - Worden
Reflecting Feelings

47. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
First Phase
Pre-need Counseling
Paraphrasing
Fourth Phase

48. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Leading
Congruence
Self-actualization
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

49. Funeral Directors Facilitate Grief by: (continued)
Grief Counseling
Perception Checking
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Second Phase

50. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Summarizing
First Phase
Crisis
Informational Counseling