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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Person Centered Psychotherapy
Fifth Phase
At-need Counseling
Grief Therapy - Worden

2. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Barriers to Effective Communication -
Third Phase
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Person Centered Psychotherapy

3. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Crisis
Attending or Listening
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Goals of Grief Counseling:

4. 2 processes foster empathetic understanding - reflection and clarification
Attending or Listening
Uncomfortable Use
Empathetic Understanding
At-need Counseling

5. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Warmth & Caring
Grief Therapy - Worden
Clarifying
Inappropriate self-disclosure -

6. The ability to enter into & share the feelings of others.
First Phase
Emotional Distancing
Empathy
Respect

7. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Crisis
Understanding the Helping Process
Funeral Director Dominance -
Perception Checking

8. What are the Counseling Principles and Procedures?

9. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Genuineness
At-need Counseling
Questioning
Respect

10. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Initial Learning
Inappropriate self-disclosure -
Perception Checking
Crisis

11. What are the Components of Non-Directive Counseling?

12. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
At-need Counseling
Crisis
Goals of Grief Counseling:
Naturally Skilled

13. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Informational Counseling
Non-Directive Counseling
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Funeral Director Dominance -

14. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Funeral Director Dominance -
Respect
Non-Directive Counseling
Grief Counseling

15. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Understanding the Helping Process
Non-Directive Counseling by Carl Rogers
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Respect

16. Funeral Directors Facilitate Grief by: (continued)
Empathy
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Third Phase
Paraphrasing

17. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Sixth Phase
Grief Therapy - Worden
Initial Learning
Non-Directive Counseling

18. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Emotional Distancing
Situational Counseling
Paraphrasing
Informing

19. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Barriers to Effective Communication -
Grief Counseling
Consciously Skilled

20. What are the GOALS of Counseling according to Worden?
Clarifying
Situational Counseling
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Third Phase

21. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Self-actualization
Fifth Phase
Inappropriate self-disclosure -
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem

22. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Directive Counseling
Crisis Intervention
Consciously Skilled
Empathetic Understanding

23. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

24. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Goals of Grief Counseling:
Second Phase
Non-Directive Counseling by Carl Rogers
Non-Directive Counseling

25. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Non-Directive Counseling
Goals of Grief Counseling:
Initial Learning
Grief Counseling

26. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Attending or Listening
Grief Counseling
Situational Counseling
Crisis

27. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Sixth Phase
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Consciously Skilled
Seventh Phase

28. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Naturally Skilled
Goals of Grief Counseling:
Non-Directive Counseling
Person Centered Psychotherapy

29. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Paraphrasing
Crisis
Second Phase

30. Wolfelt
Post-funeral Counseling
Understanding the Helping Process
Grief Counseling
Non-Directive Counseling

31. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Initial Learning
Fifth Phase
Grief Therapy
Non-Directive Counseling by Carl Rogers

32. When you express in fresh words the essential feeling stated or strongly implied of a person
Third Phase
Funeral Director Dominance -
Non-Directive Counseling by Carl Rogers
Reflecting Feelings

33. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Crisis
Seventh Phase
Perception Checking
Initial Learning

34. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Grief Counseling
Psychytheraphy - Edgar Jackson
Non-Directive Counseling
Non-Directive Counseling by Carl Rogers

35. Perferred style of counseling in funeral service
Clarifying
Non-Directive Counseling
Sixth Phase
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem

36. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Self-actualization
Informational Counseling
Grief Counseling
Summarizing

37. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Naturally Skilled
Consciously Skilled
Third Phase
Grief Therapy

38. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Reflecting Feelings
Empathy
Directive Counseling
Informing

39. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Understanding the Helping Process
Clarifying
Grief Therapy

40. What are some of the Components of Non-Directive Counseling - Continued?

41. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Uncomfortable Use
Self-actualization
Psychytheraphy - Edgar Jackson
Fifth Phase

42. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Grief Therapy
Fourth Phase
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Barriers to Effective Communication -

43. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Leading
Non-Directive Counseling
Informing
Congruence

44. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Genuineness
Understanding the Helping Process
Negatives -
Post-funeral Counseling

45. The counseling which occures before death
Respect
Pre-need Counseling
Emotional Distancing
Summarizing

46. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
At-need Counseling
Respect
Crisis
Perception Checking

47. What are some of the Components of Non-Directive Counseling - Continued?

48. Funeral Directors Facilitate Grief by:
Negative - 'bombarder' Commuicator -
Respect
Non-Directive Counseling by Carl Rogers
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

49. A method for gaining information and increasing understanding
Questioning
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Naturally Skilled
Fourth Phase

50. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Third Phase
Empathetic Understanding
Leading
Congruence