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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

2. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Non-Directive Counseling
Naturally Skilled
Grief Counseling
Negatives -

3. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Informing
Sixth Phase
Negatives -
At-need Counseling

4. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Initial Learning
Grief Therapy
Warmth & Caring
Genuineness

5. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Uncomfortable Use
Attending or Listening
Pre-need Counseling
Situational Counseling

6. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Crisis
Genuineness
Naturally Skilled
At-need Counseling

7. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Grief Counseling
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Uncomfortable Use
Situational Counseling

8. Funeral Directors Facilitate Grief by: (continued)
Goals of Grief Counseling:
Fourth Phase
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Empathy

9. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Crisis Intervention
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Sixth Phase
Crisis

10. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Inappropriate self-disclosure -
Grief Counseling
Second Phase
Emotional Distancing

11. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Informing
Fifth Phase
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Crisis Intervention

12. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Seventh Phase
Warmth & Caring
Grief Therapy - Worden
Directive Counseling

13. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Clarifying
Fifth Phase
Perception Checking
Paraphrasing

14. What type of counseling helps people facilitate UNCOMPLICATED grief?
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Barriers to Effective Communication -
Grief Counseling
Warmth & Caring

15. The ability to enter into & share the feelings of others.
Grief Counseling
Empathy
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Inappropriate self-disclosure -

16. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
First Phase
Barriers to Effective Communication -
At-need Counseling
Leading

17. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Respect
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Barriers to Effective Communication -
Third Phase

18. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Self-actualization
Uncomfortable Use
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Inappropriate self-disclosure -

19. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Non-Directive Counseling
Genuineness
Non-Directive Counseling by Carl Rogers
Uncomfortable Use

20. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Genuineness
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Funeral Director Dominance -

21. What are some of the Components of Non-Directive Counseling - Continued?

22. Those appropriate and helpful acts of counseling that come after the funeral.
Grief Therapy
Inappropriate self-disclosure -
Pre-need Counseling
Post-funeral Counseling

23. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Perception Checking
Fourth Phase
Paraphrasing

24. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Negatives -
Perception Checking
Seventh Phase

25. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Reflecting Feelings
Seventh Phase
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Directive Counseling

26. The counseling which occures before death
Fourth Phase
Perception Checking
Fifth Phase
Pre-need Counseling

27. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Empathetic Understanding
Congruence
Inappropriate self-disclosure -
Emotional Distancing

28. What are some of the Components of Non-Directive Counseling - Continued?

29. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Summarizing
Directive Counseling
Grief Therapy - Worden
Crisis Intervention

30. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Summarizing
Reflecting Feelings
Uncomfortable Use
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

31. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Funeral Director Dominance -
Seventh Phase
Informational Counseling
Congruence

32. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Negatives -
Uncomfortable Use
Congruence
Non-Directive Counseling

33. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Second Phase
Congruence
Post-funeral Counseling

34. What are the Counseling Principles and Procedures?

35. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Non-Directive Counseling by Carl Rogers
Fifth Phase
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Attending or Listening

36. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Non-Directive Counseling
Respect
Third Phase
Grief Therapy

37. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Grief Counseling
Directive Counseling
Barriers to Effective Communication -
Emotional Distancing

38. What are the GOALS of Counseling according to Worden?
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Naturally Skilled
Goals of Grief Counseling:
Grief Counseling

39. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Pre-need Counseling
Initial Learning
Psychytheraphy - Edgar Jackson
Empathy

40. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Post-funeral Counseling
Fourth Phase
Situational Counseling
Goals of Grief Counseling:

41. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Non-Directive Counseling
At-need Counseling
Consciously Skilled
Person Centered Psychotherapy

42. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Crisis Intervention
Questioning
Funeral Director Dominance -
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

43. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Questioning
Congruence
Directive Counseling
Psychytheraphy - Edgar Jackson

44. A method for gaining information and increasing understanding
Questioning
Congruence
Goals of Grief Counseling:
Summarizing

45. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Non-Directive Counseling
First Phase
Non-Directive Counseling by Carl Rogers
Respect

46. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Non-Directive Counseling
Crisis Intervention
Funeral Director Dominance -
Understanding the Helping Process

47. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Leading
Attending or Listening
Non-Directive Counseling
Congruence

48. Wolfelt
Leading
Perception Checking
Grief Therapy
Understanding the Helping Process

49. When you express in fresh words the essential feeling stated or strongly implied of a person
Emotional Distancing
Reflecting Feelings
Crisis
Fourth Phase

50. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Fourth Phase
Inappropriate self-disclosure -
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Non-Directive Counseling by Carl Rogers