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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Directive Counseling
At-need Counseling
Summarizing
Congruence

2. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Initial Learning
Crisis
Psychytheraphy - Edgar Jackson
Emotional Distancing

3. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Warmth & Caring
Respect
Fourth Phase
Negative - 'bombarder' Commuicator -

4. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Initial Learning
Grief Counseling
First Phase

5. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Grief Counseling
Directive Counseling
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

6. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Sixth Phase
Situational Counseling
Empathy
Crisis Intervention

7. What are the Components of Non-Directive Counseling?

8. What are the GOALS of Counseling according to Worden?
Summarizing
Clarifying
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Funeral Director Dominance -

9. Funeral Directors Facilitate Grief by: (continued)
Naturally Skilled
Questioning
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Negatives -

10. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Clarifying
Seventh Phase
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Fifth Phase

11. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Negatives -
Person Centered Psychotherapy
Warmth & Caring

12. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Crisis
Fifth Phase
Warmth & Caring
Emotional Distancing

13. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Perception Checking
Paraphrasing
Psychytheraphy - Edgar Jackson
Grief Counseling

14. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Fifth Phase
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Non-Directive Counseling
Initial Learning

15. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Funeral Director Dominance -
Non-Directive Counseling by Carl Rogers
First Phase
Congruence

16. 2 processes foster empathetic understanding - reflection and clarification
Informational Counseling
Questioning
Empathetic Understanding
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

17. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Self-actualization
Fifth Phase
Empathy
Naturally Skilled

18. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Attending or Listening
Grief Counseling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Uncomfortable Use

19. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Understanding the Helping Process
Directive Counseling
Goals of Grief Counseling:
Reflecting Feelings

20. What are some of the Components of Non-Directive Counseling - Continued?

21. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Non-Directive Counseling by Carl Rogers
Situational Counseling
Clarifying
Negatives -

22. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Attending or Listening
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Non-Directive Counseling by Carl Rogers
Situational Counseling

23. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Fifth Phase
Seventh Phase
Goals of Grief Counseling:
Consciously Skilled

24. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Post-funeral Counseling
Crisis Intervention
Uncomfortable Use
Initial Learning

25. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Informing
Situational Counseling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Self-actualization

26. Those appropriate and helpful acts of counseling that come after the funeral.
Grief Counseling
Post-funeral Counseling
Grief Counseling
Naturally Skilled

27. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Sixth Phase
Psychytheraphy - Edgar Jackson
Inappropriate self-disclosure -
Leading

28. Wolfelt
Understanding the Helping Process
Negatives -
Goals of Grief Counseling:
Grief Counseling

29. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Negative - 'bombarder' Commuicator -
Second Phase
Goals of Grief Counseling:
Inappropriate self-disclosure -

30. Perferred style of counseling in funeral service
Person Centered Psychotherapy
Uncomfortable Use
Non-Directive Counseling
Clarifying

31. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Psychytheraphy - Edgar Jackson
Crisis
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Fourth Phase

32. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Respect
Non-Directive Counseling
Fourth Phase
Warmth & Caring

33. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Seventh Phase
Grief Therapy - Worden
Informing
Understanding the Helping Process

34. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Respect
Informing
Grief Counseling
Negatives -

35. When you express in fresh words the essential feeling stated or strongly implied of a person
Barriers to Effective Communication -
Grief Counseling
Reflecting Feelings
Emotional Distancing

36. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Summarizing
Barriers to Effective Communication -
Negative - 'bombarder' Commuicator -
Initial Learning

37. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Non-Directive Counseling by Carl Rogers
Grief Therapy - Worden
Emotional Distancing
Second Phase

38. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Genuineness
Grief Therapy
Informing
Third Phase

39. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Inappropriate self-disclosure -
Naturally Skilled
Questioning
Consciously Skilled

40. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Self-actualization
Second Phase
Grief Therapy
Questioning

41. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

42. Funeral Directors Facilitate Grief by:
Sixth Phase
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Consciously Skilled
Congruence

43. What are some of the Components of Non-Directive Counseling - Continued?

44. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Attending or Listening
Empathy
Second Phase
Situational Counseling

45. The ability to enter into & share the feelings of others.
Questioning
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Empathy
Grief Therapy

46. A method for gaining information and increasing understanding
Questioning
Negatives -
Congruence
Fourth Phase

47. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Negative - 'bombarder' Commuicator -
Perception Checking
Respect
Funeral Director Dominance -

48. What are the Counseling Principles and Procedures?

49. What type of counseling helps people facilitate UNCOMPLICATED grief?
Crisis
Grief Counseling
Paraphrasing
Reflecting Feelings

50. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Fourth Phase
Self-actualization
Informing
Perception Checking