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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Questioning
Third Phase
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Funeral Director Dominance -

2. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Non-Directive Counseling by Carl Rogers
Pre-need Counseling
Questioning
Second Phase

3. Funeral Directors Facilitate Grief by: (continued)
Grief Counseling
Non-Directive Counseling by Carl Rogers
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

4. Funeral Directors Facilitate Grief by:
Directive Counseling
Reflecting Feelings
Uncomfortable Use
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

5. The counseling which occures before death
Directive Counseling
Pre-need Counseling
Fifth Phase
Person Centered Psychotherapy

6. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Barriers to Effective Communication -
Crisis Intervention
Crisis
Seventh Phase

7. Wolfelt
Empathetic Understanding
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Clarifying
Understanding the Helping Process

8. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
First Phase
Sixth Phase
Grief Therapy - Worden
Respect

9. A method for gaining information and increasing understanding
Empathetic Understanding
Funeral Director Dominance -
Crisis
Questioning

10. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Seventh Phase
Grief Counseling
Questioning

11. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Funeral Director Dominance -
Summarizing
Person Centered Psychotherapy
Seventh Phase

12. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Directive Counseling
Second Phase
Respect

13. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Respect
Clarifying
Non-Directive Counseling
Inappropriate self-disclosure -

14. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Third Phase
Warmth & Caring
Pre-need Counseling
Situational Counseling

15. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Non-Directive Counseling by Carl Rogers
Consciously Skilled
Respect
Empathy

16. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
At-need Counseling
Non-Directive Counseling by Carl Rogers
Barriers to Effective Communication -
Clarifying

17. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Consciously Skilled
Summarizing
Initial Learning
Fifth Phase

18. 2 processes foster empathetic understanding - reflection and clarification
Post-funeral Counseling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Consciously Skilled
Empathetic Understanding

19. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Seventh Phase
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Self-actualization
Grief Counseling

20. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Situational Counseling
Genuineness
Respect
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling

21. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Reflecting Feelings
Crisis
Funeral Director Dominance -
Crisis Intervention

22. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Initial Learning
Paraphrasing
At-need Counseling
Goals of Grief Counseling:

23. What are the GOALS of Counseling according to Worden?
Grief Therapy - Worden
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Summarizing
Non-Directive Counseling

24. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Grief Counseling
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Genuineness
Directive Counseling

25. What are the Components of Non-Directive Counseling?

26. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Inappropriate self-disclosure -
Goals of Grief Counseling:
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Perception Checking

27. What are the Counseling Principles and Procedures?

28. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Second Phase
Sixth Phase
Negatives -
Non-Directive Counseling by Carl Rogers

29. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Emotional Distancing
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
First Phase
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

30. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Leading
Consciously Skilled
Sixth Phase
Post-funeral Counseling

31. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
First Phase
Empathy
Negative - 'bombarder' Commuicator -
Summarizing

32. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Person Centered Psychotherapy
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Non-Directive Counseling
Informing

33. What type of counseling helps people facilitate UNCOMPLICATED grief?
Self-actualization
Grief Counseling
Grief Therapy
Naturally Skilled

34. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Informational Counseling
At-need Counseling
Non-Directive Counseling by Carl Rogers
Informing

35. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

36. Those appropriate and helpful acts of counseling that come after the funeral.
Post-funeral Counseling
Congruence
Third Phase
Non-Directive Counseling

37. What are some of the Components of Non-Directive Counseling - Continued?

38. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Consciously Skilled
Situational Counseling
Person Centered Psychotherapy
Crisis Intervention

39. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Uncomfortable Use
Empathy
Naturally Skilled
Second Phase

40. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Negatives -
Situational Counseling
Grief Therapy - Worden
Attending or Listening

41. When you express in fresh words the essential feeling stated or strongly implied of a person
Reflecting Feelings
Leading
Questioning
Naturally Skilled

42. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Funeral Director Dominance -
Grief Counseling
Non-Directive Counseling by Carl Rogers
Psychytheraphy - Edgar Jackson

43. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Fifth Phase
Non-Directive Counseling
Naturally Skilled

44. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Congruence
Perception Checking
Fourth Phase
Crisis Intervention

45. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Inappropriate self-disclosure -
Non-Directive Counseling by Carl Rogers
Clarifying
Psychytheraphy - Edgar Jackson

46. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Grief Counseling
Naturally Skilled
Post-funeral Counseling
Consciously Skilled

47. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Reflecting Feelings
Situational Counseling
Leading
First Phase

48. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Attending or Listening
Crisis
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Empathetic Understanding

49. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Non-Directive Counseling by Carl Rogers
Goals of Grief Counseling:
Grief Counseling
Self-actualization

50. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Grief Therapy - Worden
Summarizing
Informational Counseling
Grief Therapy