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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Perferred style of counseling in funeral service
Non-Directive Counseling
Funeral Director Dominance -
Grief Counseling
Negatives -

2. What are the Components of Non-Directive Counseling?

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3. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
First Phase
Emotional Distancing
At-need Counseling
Non-Directive Counseling by Carl Rogers

4. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Barriers to Effective Communication -
Goals of Grief Counseling:
First Phase
Summarizing

5. Funeral Directors Facilitate Grief by: (continued)
Fifth Phase
Empathy
Second Phase
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

6. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Funeral Director Dominance -
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Grief Counseling
Directive Counseling

7. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Funeral Director Dominance -
Clarifying
Non-Directive Counseling
Inappropriate self-disclosure -

8. A method for gaining information and increasing understanding
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Post-funeral Counseling
Funeral Director Dominance -
Questioning

9. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Crisis Intervention
Self-actualization
Inappropriate self-disclosure -
Second Phase

10. What are the Counseling Principles and Procedures?

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11. When you express in fresh words the essential feeling stated or strongly implied of a person
Fourth Phase
Reflecting Feelings
Grief Therapy
Goals of Grief Counseling:

12. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Attending or Listening
Grief Therapy
Funeral Director Dominance -
Non-Directive Counseling

13. The counseling which occures before death
Pre-need Counseling
Funeral Director Dominance -
Genuineness
Person Centered Psychotherapy

14. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Post-funeral Counseling
Person Centered Psychotherapy
Directive Counseling
Attending or Listening

15. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Fourth Phase
Warmth & Caring
Funeral Director Dominance -
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ

16. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Questioning
Seventh Phase
Genuineness
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem

17. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Non-Directive Counseling
Initial Learning
Third Phase
Crisis

18. Wolfelt
Informational Counseling
Second Phase
Sixth Phase
Understanding the Helping Process

19. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Second Phase
Naturally Skilled
Funeral Director Dominance -
Empathetic Understanding

20. What are the GOALS of Counseling according to Worden?
Person Centered Psychotherapy
Second Phase
Summarizing
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

21. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Emotional Distancing
Fourth Phase
Second Phase
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling

22. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Summarizing
Second Phase
Seventh Phase
Crisis

23. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Sixth Phase
Goals of Grief Counseling:
Person Centered Psychotherapy
Understanding the Helping Process

24. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Inappropriate self-disclosure -
Funeral Director Dominance -
Non-Directive Counseling
Grief Therapy

25. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Fifth Phase
Pre-need Counseling
Informational Counseling

26. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Empathy
Non-Directive Counseling
Fifth Phase
First Phase

27. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Reflecting Feelings
Pre-need Counseling
Crisis
Grief Counseling

28. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Perception Checking
Leading
Grief Counseling
Non-Directive Counseling by Carl Rogers

29. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Perception Checking
Self-actualization
Questioning
Attending or Listening

30. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Crisis Intervention
Third Phase
Informing
Barriers to Effective Communication -

31. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Leading
At-need Counseling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Non-Directive Counseling

32. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Grief Therapy
At-need Counseling
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Fourth Phase

33. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Negatives -
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Grief Counseling
Barriers to Effective Communication -

34. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Fourth Phase
Negative - 'bombarder' Commuicator -
Informing
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

35. What type of counseling helps people facilitate UNCOMPLICATED grief?
Grief Therapy - Worden
Self-actualization
Third Phase
Grief Counseling

36. Those appropriate and helpful acts of counseling that come after the funeral.
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Person Centered Psychotherapy
Self-actualization
Post-funeral Counseling

37. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Grief Counseling
Genuineness
Goals of Grief Counseling:
Non-Directive Counseling

38. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Grief Therapy - Worden
Sixth Phase
Leading

39. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Second Phase
Respect
Warmth & Caring
Third Phase

40. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Congruence
Seventh Phase
Sixth Phase
Naturally Skilled

41. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Empathetic Understanding
Grief Therapy
Clarifying
Psychytheraphy - Edgar Jackson

42. 2 processes foster empathetic understanding - reflection and clarification
Initial Learning
Empathetic Understanding
Second Phase
Warmth & Caring

43. Funeral Directors Facilitate Grief by:
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Seventh Phase
Summarizing
Attending or Listening

44. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Negatives -
Negative - 'bombarder' Commuicator -
Consciously Skilled
Sixth Phase

45. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Negatives -
Emotional Distancing
Fourth Phase
Reflecting Feelings

46. What are some of the Components of Non-Directive Counseling - Continued?

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47. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Grief Counseling
Uncomfortable Use
Non-Directive Counseling
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

48. What are some of the Components of Non-Directive Counseling - Continued?

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49. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
First Phase
Third Phase
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Understanding the Helping Process

50. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Informational Counseling
Paraphrasing
Informing
Grief Therapy - Worden