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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the Components of Non-Directive Counseling?

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2. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Third Phase
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Congruence
Grief Counseling

3. Funeral Directors Facilitate Grief by: (continued)
Congruence
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Consciously Skilled

4. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Naturally Skilled
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Barriers to Effective Communication -

5. Perferred style of counseling in funeral service
Second Phase
Pre-need Counseling
Non-Directive Counseling
Genuineness

6. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Second Phase
At-need Counseling
Funeral Director Dominance -
Directive Counseling

7. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Warmth & Caring
Psychytheraphy - Edgar Jackson
Grief Therapy
Situational Counseling

8. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Congruence
Paraphrasing
Directive Counseling
Respect

9. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Naturally Skilled
Funeral Director Dominance -
Post-funeral Counseling
Sixth Phase

10. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Situational Counseling
Questioning
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Non-Directive Counseling by Carl Rogers

11. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Paraphrasing
Uncomfortable Use
Crisis Intervention
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

12. A method for gaining information and increasing understanding
Questioning
Post-funeral Counseling
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ

13. What type of counseling helps people facilitate UNCOMPLICATED grief?
Non-Directive Counseling
Clarifying
Respect
Grief Counseling

14. What are some of the Components of Non-Directive Counseling - Continued?

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15. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Paraphrasing
Non-Directive Counseling
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Funeral Director Dominance -

16. The ability to enter into & share the feelings of others.
Naturally Skilled
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Psychytheraphy - Edgar Jackson
Empathy

17. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Perception Checking
Respect
Clarifying
Grief Counseling

18. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Summarizing
Leading
Non-Directive Counseling
Barriers to Effective Communication -

19. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Clarifying
Initial Learning
Informational Counseling
Paraphrasing

20. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Non-Directive Counseling
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Crisis
Grief Therapy

21. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Fourth Phase
Understanding the Helping Process
Funeral Director Dominance -
Fifth Phase

22. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Informing
Goals of Grief Counseling:
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
First Phase

23. What are the Counseling Principles and Procedures?

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24. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Negatives -
Non-Directive Counseling by Carl Rogers
Third Phase
Negative - 'bombarder' Commuicator -

25. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Fifth Phase
Second Phase
Genuineness
Non-Directive Counseling by Carl Rogers

26. Funeral Directors Facilitate Grief by:
Non-Directive Counseling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Psychytheraphy - Edgar Jackson
Reflecting Feelings

27. Those appropriate and helpful acts of counseling that come after the funeral.
Summarizing
Informational Counseling
Post-funeral Counseling
Second Phase

28. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Person Centered Psychotherapy
Fifth Phase
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Seventh Phase

29. What are the GOALS of Counseling according to Worden?
Summarizing
Inappropriate self-disclosure -
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

30. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Non-Directive Counseling by Carl Rogers
Leading
Warmth & Caring
Informing

31. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Initial Learning
Grief Counseling
Understanding the Helping Process
Sixth Phase

32. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
At-need Counseling
Post-funeral Counseling
Negative - 'bombarder' Commuicator -
Grief Therapy - Worden

33. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Grief Therapy
Crisis Intervention
Warmth & Caring
Informational Counseling

34. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

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35. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Attending or Listening
Non-Directive Counseling by Carl Rogers
Self-actualization
Negatives -

36. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Naturally Skilled
Warmth & Caring
Non-Directive Counseling
Situational Counseling

37. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Leading
Grief Therapy
Sixth Phase
Self-actualization

38. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Inappropriate self-disclosure -
Grief Counseling
Crisis
Grief Counseling

39. The counseling which occures before death
First Phase
Pre-need Counseling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Self-actualization

40. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Perception Checking
Non-Directive Counseling
Attending or Listening
Respect

41. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Crisis Intervention
Non-Directive Counseling by Carl Rogers
Genuineness
Uncomfortable Use

42. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Clarifying
Genuineness
Fourth Phase
Emotional Distancing

43. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Reflecting Feelings
Empathy
Grief Therapy - Worden
Goals of Grief Counseling:

44. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
First Phase
Non-Directive Counseling by Carl Rogers
Respect
Negative - 'bombarder' Commuicator -

45. 2 processes foster empathetic understanding - reflection and clarification
Directive Counseling
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Empathetic Understanding

46. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Emotional Distancing
Uncomfortable Use
Third Phase
Person Centered Psychotherapy

47. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Understanding the Helping Process
Self-actualization
Fourth Phase
Funeral Director Dominance -

48. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Fifth Phase
Grief Counseling
Respect
Initial Learning

49. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Pre-need Counseling
Summarizing
Understanding the Helping Process
Goals of Grief Counseling:

50. When you express in fresh words the essential feeling stated or strongly implied of a person
Reflecting Feelings
Psychytheraphy - Edgar Jackson
Initial Learning
Grief Therapy - Worden