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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are some of the Components of Non-Directive Counseling - Continued?

2. Funeral Directors Facilitate Grief by: (continued)
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Empathy
Psychytheraphy - Edgar Jackson
Fourth Phase

3. Those appropriate and helpful acts of counseling that come after the funeral.
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Consciously Skilled
Post-funeral Counseling
Emotional Distancing

4. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
First Phase
Goals of Grief Counseling:
Directive Counseling
Respect

5. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Second Phase
Funeral Director Dominance -
Summarizing
Consciously Skilled

6. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
First Phase
Leading
Negatives -
Situational Counseling

7. A method for gaining information and increasing understanding
Initial Learning
Questioning
Grief Therapy
Fifth Phase

8. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Directive Counseling
Sixth Phase
Perception Checking
At-need Counseling

9. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Warmth & Caring
Naturally Skilled
Non-Directive Counseling by Carl Rogers
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

10. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

11. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Questioning
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Attending or Listening
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling

12. The ability to enter into & share the feelings of others.
Congruence
Empathy
Non-Directive Counseling by Carl Rogers
Non-Directive Counseling by Carl Rogers

13. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Negative - 'bombarder' Commuicator -
Initial Learning
Fifth Phase

14. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Reflecting Feelings
Consciously Skilled
Genuineness
Grief Counseling

15. What type of counseling helps people facilitate UNCOMPLICATED grief?
Genuineness
Consciously Skilled
Grief Counseling
Negatives -

16. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Reflecting Feelings
Genuineness
Grief Counseling
Grief Counseling

17. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Empathy
Uncomfortable Use
Warmth & Caring
Sixth Phase

18. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Situational Counseling
Self-actualization
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Warmth & Caring

19. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Summarizing
Grief Therapy
Third Phase
Empathetic Understanding

20. Perferred style of counseling in funeral service
Non-Directive Counseling
Perception Checking
Barriers to Effective Communication -
Grief Therapy

21. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Attending or Listening
First Phase
Negatives -
Non-Directive Counseling

22. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Person Centered Psychotherapy
Barriers to Effective Communication -
Informing
At-need Counseling

23. What are the Components of Non-Directive Counseling?

24. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Non-Directive Counseling by Carl Rogers
Empathetic Understanding
Third Phase
Understanding the Helping Process

25. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Informing
Summarizing
Barriers to Effective Communication -
First Phase

26. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Second Phase
Informational Counseling
Uncomfortable Use
Negatives -

27. What are the GOALS of Counseling according to Worden?
Funeral Director Dominance -
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Grief Therapy - Worden
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

28. When you express in fresh words the essential feeling stated or strongly implied of a person
Congruence
Reflecting Feelings
Negatives -
Grief Counseling

29. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Crisis Intervention
Paraphrasing
Fourth Phase
Situational Counseling

30. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Post-funeral Counseling
Congruence
Grief Therapy - Worden
Informing

31. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Third Phase
Fourth Phase
Seventh Phase

32. The counseling which occures before death
Barriers to Effective Communication -
Attending or Listening
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Pre-need Counseling

33. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Psychytheraphy - Edgar Jackson
Post-funeral Counseling
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Paraphrasing

34. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Perception Checking
Barriers to Effective Communication -
Paraphrasing
Genuineness

35. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Empathy
Summarizing
Non-Directive Counseling by Carl Rogers
Second Phase

36. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Psychytheraphy - Edgar Jackson
Genuineness
Leading
Situational Counseling

37. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Clarifying
Emotional Distancing
Grief Therapy - Worden
Pre-need Counseling

38. Wolfelt
Understanding the Helping Process
Non-Directive Counseling
Informational Counseling
Funeral Director Dominance -

39. What are some of the Components of Non-Directive Counseling - Continued?

40. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Attending or Listening
Goals of Grief Counseling:
Warmth & Caring
Clarifying

41. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Non-Directive Counseling
Understanding the Helping Process
Self-actualization
Non-Directive Counseling by Carl Rogers

42. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Crisis
Fifth Phase
Leading
Understanding the Helping Process

43. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Non-Directive Counseling by Carl Rogers
Paraphrasing
At-need Counseling
Directive Counseling

44. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Self-actualization
Fifth Phase
Empathy
Grief Therapy

45. 2 processes foster empathetic understanding - reflection and clarification
Funeral Director Dominance -
Empathetic Understanding
Post-funeral Counseling
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

46. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Directive Counseling
Grief Counseling
Crisis
Person Centered Psychotherapy

47. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
First Phase
Clarifying
Grief Counseling
Third Phase

48. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Non-Directive Counseling by Carl Rogers
Informing
Post-funeral Counseling
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

49. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Congruence
Crisis
Grief Therapy
Psychytheraphy - Edgar Jackson

50. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Clarifying
Negative - 'bombarder' Commuicator -
Reflecting Feelings
Non-Directive Counseling