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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When you express in fresh words the essential feeling stated or strongly implied of a person
Post-funeral Counseling
Reflecting Feelings
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

2. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Respect
Non-Directive Counseling
Seventh Phase
Negatives -

3. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Negatives -
Crisis Intervention
Situational Counseling
Informational Counseling

4. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Second Phase
Sixth Phase
Negative - 'bombarder' Commuicator -

5. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Negative - 'bombarder' Commuicator -
Paraphrasing
Non-Directive Counseling by Carl Rogers
Attending or Listening

6. What are some of the Components of Non-Directive Counseling - Continued?

7. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Informing
Non-Directive Counseling
Respect
Informational Counseling

8. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Understanding the Helping Process
Fifth Phase
Seventh Phase
Non-Directive Counseling

9. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Non-Directive Counseling by Carl Rogers
Barriers to Effective Communication -
Grief Therapy - Worden
Respect

10. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Initial Learning
Non-Directive Counseling by Carl Rogers
Pre-need Counseling
Third Phase

11. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Empathy
Fifth Phase
Summarizing
Grief Therapy - Worden

12. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Grief Therapy
Respect
Inappropriate self-disclosure -
Directive Counseling

13. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Initial Learning
Second Phase
Pre-need Counseling
Attending or Listening

14. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Funeral Director Dominance -
Informational Counseling
Post-funeral Counseling
Uncomfortable Use

15. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Summarizing
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Grief Therapy - Worden
Goals of Grief Counseling:

16. What are the Components of Non-Directive Counseling?

17. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Congruence
Negative - 'bombarder' Commuicator -
Person Centered Psychotherapy
At-need Counseling

18. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Uncomfortable Use
Naturally Skilled
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

19. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
At-need Counseling
Directive Counseling
Self-actualization
Leading

20. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Barriers to Effective Communication -
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Non-Directive Counseling by Carl Rogers
Congruence

21. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
At-need Counseling
Negatives -
Person Centered Psychotherapy

22. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Non-Directive Counseling
Consciously Skilled
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

23. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Warmth & Caring
Questioning
Goals of Grief Counseling:
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

24. Wolfelt
Understanding the Helping Process
Reflecting Feelings
Non-Directive Counseling
Goals of Grief Counseling:

25. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Grief Therapy - Worden
Post-funeral Counseling
Second Phase
Paraphrasing

26. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Goals of Grief Counseling:
Fourth Phase
Non-Directive Counseling
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

27. 2 processes foster empathetic understanding - reflection and clarification
Empathetic Understanding
Directive Counseling
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Congruence

28. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Non-Directive Counseling
Congruence
Self-actualization
Reflecting Feelings

29. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
First Phase
Sixth Phase
Directive Counseling
Emotional Distancing

30. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Self-actualization
Naturally Skilled
Psychytheraphy - Edgar Jackson
Clarifying

31. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Genuineness
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Paraphrasing
Directive Counseling

32. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Uncomfortable Use
Sixth Phase
Crisis Intervention
Grief Therapy

33. What are the GOALS of Counseling according to Worden?
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Summarizing
Seventh Phase
Crisis Intervention

34. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Warmth & Caring
At-need Counseling
Uncomfortable Use
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

35. Those appropriate and helpful acts of counseling that come after the funeral.
Respect
Directive Counseling
Empathy
Post-funeral Counseling

36. What type of counseling helps people facilitate UNCOMPLICATED grief?
Grief Counseling
Negative - 'bombarder' Commuicator -
Situational Counseling
Informing

37. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Fourth Phase
Understanding the Helping Process
Post-funeral Counseling
Uncomfortable Use

38. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Clarifying
Perception Checking
Situational Counseling

39. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Crisis
Inappropriate self-disclosure -
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Paraphrasing

40. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Fifth Phase
Paraphrasing
Self-actualization
Grief Therapy

41. What are the Counseling Principles and Procedures?

42. The ability to enter into & share the feelings of others.
Goals of Grief Counseling:
Pre-need Counseling
Grief Therapy - Worden
Empathy

43. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Person Centered Psychotherapy
Second Phase
Respect
Self-actualization

44. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Psychytheraphy - Edgar Jackson
Consciously Skilled
Respect
Informing

45. What are some of the Components of Non-Directive Counseling - Continued?

46. Funeral Directors Facilitate Grief by:
Goals of Grief Counseling:
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Uncomfortable Use
Grief Counseling

47. A method for gaining information and increasing understanding
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Goals of Grief Counseling:
Questioning
Uncomfortable Use

48. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

49. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Congruence
Negative - 'bombarder' Commuicator -
Informing
Grief Counseling

50. Perferred style of counseling in funeral service
Respect
Clarifying
Non-Directive Counseling by Carl Rogers
Non-Directive Counseling