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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Non-Directive Counseling
Non-Directive Counseling by Carl Rogers
Empathetic Understanding
Attending or Listening

2. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Non-Directive Counseling
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Warmth & Caring
Situational Counseling

3. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Crisis
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Clarifying
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

4. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Uncomfortable Use
Leading
Directive Counseling
Reflecting Feelings

5. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Naturally Skilled
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Empathetic Understanding
Grief Therapy

6. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Funeral Director Dominance -
Crisis Intervention
Person Centered Psychotherapy
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

7. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Grief Therapy - Worden
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Informational Counseling

8. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Crisis Intervention
Psychytheraphy - Edgar Jackson
Summarizing
Non-Directive Counseling by Carl Rogers

9. Those appropriate and helpful acts of counseling that come after the funeral.
Post-funeral Counseling
At-need Counseling
Grief Counseling
Situational Counseling

10. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Consciously Skilled
Grief Counseling
Inappropriate self-disclosure -
Self-actualization

11. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Sixth Phase
Congruence
Clarifying
Uncomfortable Use

12. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Empathy
Attending or Listening
Funeral Director Dominance -
Paraphrasing

13. What are some of the Components of Non-Directive Counseling - Continued?

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14. What type of counseling helps people facilitate UNCOMPLICATED grief?
Warmth & Caring
Grief Counseling
Informational Counseling
Directive Counseling

15. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Directive Counseling
Initial Learning
Clarifying

16. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
First Phase
Perception Checking
Third Phase
Consciously Skilled

17. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

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18. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Reflecting Feelings
Uncomfortable Use
Funeral Director Dominance -
Inappropriate self-disclosure -

19. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Fourth Phase
Congruence
Respect
Grief Counseling

20. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Situational Counseling
At-need Counseling
Non-Directive Counseling by Carl Rogers
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

21. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Self-actualization
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Emotional Distancing
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ

22. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Questioning
Non-Directive Counseling by Carl Rogers
Psychytheraphy - Edgar Jackson
Informing

23. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Summarizing
Second Phase
Pre-need Counseling

24. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Goals of Grief Counseling:
Perception Checking
Grief Counseling
Understanding the Helping Process

25. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Informing
Emotional Distancing
Pre-need Counseling
Reflecting Feelings

26. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Non-Directive Counseling by Carl Rogers
Grief Therapy
Sixth Phase
Negative - 'bombarder' Commuicator -

27. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Psychytheraphy - Edgar Jackson
At-need Counseling
Non-Directive Counseling by Carl Rogers

28. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Empathy
Respect
Crisis Intervention
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling

29. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Empathetic Understanding
First Phase
Emotional Distancing
Fourth Phase

30. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Fifth Phase
Person Centered Psychotherapy
Reflecting Feelings

31. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Grief Therapy - Worden
Informing
Clarifying
Goals of Grief Counseling:

32. Wolfelt
Understanding the Helping Process
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Clarifying
Second Phase

33. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Empathetic Understanding
Leading
Empathy
At-need Counseling

34. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Grief Therapy
Crisis Intervention
Naturally Skilled
Consciously Skilled

35. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Situational Counseling
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Directive Counseling
Goals of Grief Counseling:

36. Perferred style of counseling in funeral service
Pre-need Counseling
Crisis
Non-Directive Counseling
Warmth & Caring

37. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
At-need Counseling
Perception Checking
Congruence

38. Funeral Directors Facilitate Grief by:
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Grief Therapy - Worden
Naturally Skilled
Goals of Grief Counseling:

39. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Person Centered Psychotherapy
Fourth Phase
Grief Counseling
Leading

40. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Grief Counseling
Grief Therapy
Perception Checking
Directive Counseling

41. Funeral Directors Facilitate Grief by: (continued)
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Barriers to Effective Communication -
Grief Therapy - Worden
Pre-need Counseling

42. What are the GOALS of Counseling according to Worden?
Naturally Skilled
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Self-actualization
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem

43. What are some of the Components of Non-Directive Counseling - Continued?

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44. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Situational Counseling
Pre-need Counseling
Initial Learning
Psychytheraphy - Edgar Jackson

45. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Empathetic Understanding
Paraphrasing
Non-Directive Counseling
Respect

46. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Negatives -
Uncomfortable Use
Fourth Phase
First Phase

47. The counseling which occures before death
Crisis Intervention
Pre-need Counseling
Negative - 'bombarder' Commuicator -
Grief Therapy

48. What are the Counseling Principles and Procedures?

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49. A method for gaining information and increasing understanding
Non-Directive Counseling
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Perception Checking
Questioning

50. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Crisis
Situational Counseling
Third Phase
Seventh Phase