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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
At-need Counseling
Negatives -
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Situational Counseling

2. What are some of the Components of Non-Directive Counseling - Continued?

3. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Empathetic Understanding
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Non-Directive Counseling
Situational Counseling

4. Wolfelt
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Third Phase
Understanding the Helping Process
Congruence

5. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Consciously Skilled
Warmth & Caring
Non-Directive Counseling
Perception Checking

6. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Empathetic Understanding
Inappropriate self-disclosure -
Fourth Phase
Empathy

7. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Grief Therapy
Inappropriate self-disclosure -
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Funeral Director Dominance -

8. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Goals of Grief Counseling:
Crisis
Empathy
Respect

9. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Summarizing
Consciously Skilled
Questioning
Emotional Distancing

10. A method for gaining information and increasing understanding
Warmth & Caring
Questioning
Informing
Grief Therapy - Worden

11. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Congruence
First Phase
Consciously Skilled
Pre-need Counseling

12. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Informational Counseling
Non-Directive Counseling
Emotional Distancing
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem

13. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
At-need Counseling
Genuineness
Non-Directive Counseling by Carl Rogers
Person Centered Psychotherapy

14. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Crisis
Post-funeral Counseling
Sixth Phase

15. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Perception Checking
Congruence
Emotional Distancing
Negatives -

16. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Understanding the Helping Process
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Grief Counseling
Crisis Intervention

17. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Congruence
Informational Counseling
Inappropriate self-disclosure -
Respect

18. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Psychytheraphy - Edgar Jackson
Directive Counseling

19. What type of counseling helps people facilitate UNCOMPLICATED grief?
Consciously Skilled
Negative - 'bombarder' Commuicator -
Grief Counseling
Person Centered Psychotherapy

20. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Psychytheraphy - Edgar Jackson
Non-Directive Counseling by Carl Rogers
Attending or Listening
Second Phase

21. What are the GOALS of Counseling according to Worden?
Negative - 'bombarder' Commuicator -
Warmth & Caring
Reflecting Feelings
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

22. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Informing
Respect
Uncomfortable Use
Warmth & Caring

23. When you express in fresh words the essential feeling stated or strongly implied of a person
Informational Counseling
Negative - 'bombarder' Commuicator -
Warmth & Caring
Reflecting Feelings

24. The ability to enter into & share the feelings of others.
Empathetic Understanding
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Understanding the Helping Process
Empathy

25. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Clarifying
Inappropriate self-disclosure -
Grief Therapy
Non-Directive Counseling

26. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Grief Counseling
Perception Checking
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Barriers to Effective Communication -

27. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Reflecting Feelings
Crisis
Informing
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

28. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Grief Counseling
Non-Directive Counseling by Carl Rogers
Paraphrasing
Directive Counseling

29. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Fifth Phase
Grief Counseling
Sixth Phase

30. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Non-Directive Counseling
Negatives -
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Pre-need Counseling

31. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Non-Directive Counseling by Carl Rogers
Genuineness
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Fourth Phase

32. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Funeral Director Dominance -
Fourth Phase
Naturally Skilled
Paraphrasing

33. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Questioning
Third Phase
Crisis Intervention
Naturally Skilled

34. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Attending or Listening
Crisis
Third Phase
Non-Directive Counseling by Carl Rogers

35. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Situational Counseling
Goals of Grief Counseling:
Questioning
Perception Checking

36. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Non-Directive Counseling by Carl Rogers
Negatives -
Grief Counseling
Second Phase

37. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Fourth Phase
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Genuineness
Uncomfortable Use

38. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Attending or Listening
Initial Learning
Uncomfortable Use
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling

39. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Non-Directive Counseling by Carl Rogers
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Non-Directive Counseling

40. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Understanding the Helping Process
Directive Counseling
Crisis Intervention
Fifth Phase

41. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Crisis
Initial Learning
Person Centered Psychotherapy
Goals of Grief Counseling:

42. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

43. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Fifth Phase
Grief Counseling
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Consciously Skilled

44. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Non-Directive Counseling
Grief Therapy - Worden
Inappropriate self-disclosure -
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

45. Funeral Directors Facilitate Grief by: (continued)
Perception Checking
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Emotional Distancing
Uncomfortable Use

46. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Grief Counseling
Attending or Listening
Congruence
First Phase

47. The counseling which occures before death
Paraphrasing
Pre-need Counseling
Emotional Distancing
Consciously Skilled

48. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Grief Therapy
Genuineness
Congruence
Emotional Distancing

49. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Uncomfortable Use
Reflecting Feelings
Self-actualization
Attending or Listening

50. What are the Counseling Principles and Procedures?