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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Non-Directive Counseling
Fourth Phase
Consciously Skilled
Perception Checking

2. When you express in fresh words the essential feeling stated or strongly implied of a person
Warmth & Caring
Post-funeral Counseling
Reflecting Feelings
Person Centered Psychotherapy

3. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Attending or Listening
Uncomfortable Use
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Situational Counseling

4. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Psychytheraphy - Edgar Jackson
Attending or Listening
Reflecting Feelings
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

5. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Crisis
Sixth Phase
Barriers to Effective Communication -
Grief Therapy - Worden

6. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
First Phase
Questioning
Self-actualization
Negatives -

7. What type of counseling helps people facilitate UNCOMPLICATED grief?
Attending or Listening
Grief Counseling
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Leading

8. What are the Counseling Principles and Procedures?

9. Funeral Directors Facilitate Grief by:
Informing
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Respect
Fourth Phase

10. Perferred style of counseling in funeral service
Summarizing
Non-Directive Counseling
Empathetic Understanding
Inappropriate self-disclosure -

11. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Fifth Phase
Paraphrasing
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Non-Directive Counseling

12. What are some of the Components of Non-Directive Counseling - Continued?

13. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Grief Counseling
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Second Phase
Sixth Phase

14. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Fifth Phase
Perception Checking
Informing
Self-actualization

15. Funeral Directors Facilitate Grief by: (continued)
Negative - 'bombarder' Commuicator -
Attending or Listening
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Crisis

16. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Initial Learning
Leading
Third Phase
First Phase

17. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Empathetic Understanding
Informational Counseling
Clarifying
Post-funeral Counseling

18. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Emotional Distancing
Non-Directive Counseling
Non-Directive Counseling by Carl Rogers
Sixth Phase

19. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Grief Counseling
Understanding the Helping Process
Congruence
Second Phase

20. What are some of the Components of Non-Directive Counseling - Continued?

21. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Empathetic Understanding
Self-actualization
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Paraphrasing

22. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Negative - 'bombarder' Commuicator -
At-need Counseling
Congruence
Informing

23. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Crisis Intervention
Genuineness
Non-Directive Counseling
At-need Counseling

24. The counseling which occures before death
Pre-need Counseling
Fourth Phase
Post-funeral Counseling
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling

25. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Crisis Intervention
Non-Directive Counseling by Carl Rogers
Congruence
Negative - 'bombarder' Commuicator -

26. What are the GOALS of Counseling according to Worden?
Grief Counseling
Informing
Barriers to Effective Communication -
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

27. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Person Centered Psychotherapy
At-need Counseling
Clarifying
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

28. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Pre-need Counseling
Barriers to Effective Communication -
Empathy

29. A method for gaining information and increasing understanding
Pre-need Counseling
Summarizing
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Questioning

30. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Non-Directive Counseling by Carl Rogers
Grief Therapy - Worden
Self-actualization
Crisis

31. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Seventh Phase
Attending or Listening
Genuineness
Self-actualization

32. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Fourth Phase
Third Phase
Non-Directive Counseling by Carl Rogers
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

33. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Funeral Director Dominance -
Respect
Naturally Skilled
Non-Directive Counseling

34. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Grief Therapy
Congruence
Informing
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling

35. Those appropriate and helpful acts of counseling that come after the funeral.
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Post-funeral Counseling
Respect
At-need Counseling

36. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Genuineness
Emotional Distancing
Summarizing
Negatives -

37. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Third Phase
Clarifying
Empathy
Non-Directive Counseling

38. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Crisis
Sixth Phase
Grief Counseling
Post-funeral Counseling

39. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Congruence
Situational Counseling
Paraphrasing
Initial Learning

40. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Consciously Skilled
Second Phase
Funeral Director Dominance -
Non-Directive Counseling by Carl Rogers

41. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Negative - 'bombarder' Commuicator -
Emotional Distancing
Goals of Grief Counseling:
Non-Directive Counseling

42. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Non-Directive Counseling by Carl Rogers
Respect
Empathetic Understanding
Funeral Director Dominance -

43. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Grief Counseling
Understanding the Helping Process
Paraphrasing
Grief Therapy - Worden

44. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Psychytheraphy - Edgar Jackson
At-need Counseling
Grief Therapy
Non-Directive Counseling by Carl Rogers

45. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
At-need Counseling
Situational Counseling
Grief Therapy
Post-funeral Counseling

46. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Third Phase
Grief Counseling
Warmth & Caring
Post-funeral Counseling

47. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Goals of Grief Counseling:
Situational Counseling
Genuineness
Seventh Phase

48. 2 processes foster empathetic understanding - reflection and clarification
Inappropriate self-disclosure -
Empathetic Understanding
Negatives -
Uncomfortable Use

49. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Crisis
Empathy
Self-actualization
Reflecting Feelings

50. What are the Components of Non-Directive Counseling?