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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Grief Therapy
Informational Counseling
Clarifying
Non-Directive Counseling

2. Those appropriate and helpful acts of counseling that come after the funeral.
Goals of Grief Counseling:
Post-funeral Counseling
Naturally Skilled
Leading

3. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Grief Counseling
First Phase
Non-Directive Counseling
Goals of Grief Counseling:

4. Funeral Directors Facilitate Grief by:
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Initial Learning
Warmth & Caring

5. What are some of the Components of Non-Directive Counseling - Continued?

6. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Person Centered Psychotherapy
Grief Counseling
Seventh Phase
Naturally Skilled

7. Wolfelt
Barriers to Effective Communication -
Understanding the Helping Process
Warmth & Caring
Empathetic Understanding

8. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Seventh Phase
Emotional Distancing
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Understanding the Helping Process

9. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Initial Learning
Non-Directive Counseling
Perception Checking
Consciously Skilled

10. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Summarizing
Informing
Directive Counseling
Warmth & Caring

11. What are the GOALS of Counseling according to Worden?
Warmth & Caring
Inappropriate self-disclosure -
Naturally Skilled
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

12. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Naturally Skilled
Respect
Paraphrasing
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

13. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Fifth Phase
Funeral Director Dominance -
Grief Counseling
Summarizing

14. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Post-funeral Counseling
Leading
Second Phase
Congruence

15. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Respect
Uncomfortable Use
Fifth Phase
Empathy

16. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Third Phase
First Phase
Genuineness
Uncomfortable Use

17. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Informing
Initial Learning
Consciously Skilled

18. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Directive Counseling
Grief Therapy - Worden
Sixth Phase
Barriers to Effective Communication -

19. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Warmth & Caring
Consciously Skilled
Inappropriate self-disclosure -
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem

20. What are the Components of Non-Directive Counseling?

21. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Uncomfortable Use
Inappropriate self-disclosure -
Congruence
Person Centered Psychotherapy

22. Perferred style of counseling in funeral service
Non-Directive Counseling
Situational Counseling
Fifth Phase
Negative - 'bombarder' Commuicator -

23. 2 processes foster empathetic understanding - reflection and clarification
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Grief Therapy
Empathetic Understanding
Negatives -

24. What type of counseling helps people facilitate UNCOMPLICATED grief?
Pre-need Counseling
Reflecting Feelings
Directive Counseling
Grief Counseling

25. When you express in fresh words the essential feeling stated or strongly implied of a person
Pre-need Counseling
Goals of Grief Counseling:
Reflecting Feelings
Crisis

26. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Perception Checking
Fifth Phase
Genuineness
Reflecting Feelings

27. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Uncomfortable Use
Fifth Phase
Inappropriate self-disclosure -
Crisis

28. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Goals of Grief Counseling:
Questioning
Seventh Phase
Grief Therapy - Worden

29. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Non-Directive Counseling by Carl Rogers
Informational Counseling
Goals of Grief Counseling:
Grief Counseling

30. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Psychytheraphy - Edgar Jackson
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Situational Counseling
Fifth Phase

31. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Fifth Phase
At-need Counseling
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Barriers to Effective Communication -

32. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Grief Therapy
Funeral Director Dominance -
Non-Directive Counseling by Carl Rogers
Negative - 'bombarder' Commuicator -

33. What are the Counseling Principles and Procedures?

34. What are some of the Components of Non-Directive Counseling - Continued?

35. The counseling which occures before death
Attending or Listening
Funeral Director Dominance -
Negatives -
Pre-need Counseling

36. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Fifth Phase
Psychytheraphy - Edgar Jackson
Questioning
Empathetic Understanding

37. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Pre-need Counseling
Informational Counseling
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Non-Directive Counseling by Carl Rogers

38. A method for gaining information and increasing understanding
Negative - 'bombarder' Commuicator -
Informing
Uncomfortable Use
Questioning

39. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Leading
Situational Counseling
Directive Counseling
Fourth Phase

40. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Post-funeral Counseling
Negatives -
Second Phase
Paraphrasing

41. The ability to enter into & share the feelings of others.
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Paraphrasing
Consciously Skilled
Empathy

42. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Grief Therapy - Worden
Negatives -
Self-actualization
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ

43. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Person Centered Psychotherapy
Consciously Skilled
Non-Directive Counseling
Non-Directive Counseling

44. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Fifth Phase
Grief Counseling
Emotional Distancing
Situational Counseling

45. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Leading
Uncomfortable Use
Warmth & Caring
Grief Therapy

46. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Situational Counseling
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Clarifying
Funeral Director Dominance -

47. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Non-Directive Counseling
Negative - 'bombarder' Commuicator -
Empathetic Understanding
Naturally Skilled

48. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Clarifying
Directive Counseling
Summarizing
Naturally Skilled

49. Funeral Directors Facilitate Grief by: (continued)
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Second Phase
Goals of Grief Counseling:
Barriers to Effective Communication -

50. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Situational Counseling
Sixth Phase
Barriers to Effective Communication -
Attending or Listening