Test your basic knowledge |

DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
First Phase
Congruence
Attending or Listening
Grief Therapy

2. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Naturally Skilled
Warmth & Caring
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Negatives -

3. Those appropriate and helpful acts of counseling that come after the funeral.
Negatives -
Third Phase
Barriers to Effective Communication -
Post-funeral Counseling

4. What are the Counseling Principles and Procedures?

5. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Situational Counseling
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Initial Learning
Sixth Phase

6. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Grief Therapy
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Initial Learning

7. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Naturally Skilled
Seventh Phase
Non-Directive Counseling by Carl Rogers
Grief Therapy

8. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Non-Directive Counseling
Uncomfortable Use
Emotional Distancing
Summarizing

9. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
At-need Counseling
Clarifying
Grief Therapy
Goals of Grief Counseling:

10. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Seventh Phase
Paraphrasing
Informational Counseling
Grief Counseling

11. Funeral Directors Facilitate Grief by: (continued)
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Negative - 'bombarder' Commuicator -
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Crisis Intervention

12. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Consciously Skilled
Crisis
Negatives -
Third Phase

13. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Non-Directive Counseling by Carl Rogers
Clarifying
At-need Counseling
Funeral Director Dominance -

14. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Non-Directive Counseling by Carl Rogers
Genuineness
Non-Directive Counseling by Carl Rogers
Third Phase

15. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Congruence
Paraphrasing
Emotional Distancing
Non-Directive Counseling by Carl Rogers

16. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Perception Checking
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Negative - 'bombarder' Commuicator -
Seventh Phase

17. What are the GOALS of Counseling according to Worden?
Negative - 'bombarder' Commuicator -
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Funeral Director Dominance -
Negatives -

18. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Empathetic Understanding
Fifth Phase
Second Phase
Congruence

19. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Second Phase
Inappropriate self-disclosure -
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Congruence

20. What are the Components of Non-Directive Counseling?

21. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Crisis Intervention
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Barriers to Effective Communication -
Congruence

22. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Attending or Listening
Clarifying
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Uncomfortable Use

23. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Paraphrasing
Crisis
Seventh Phase
Grief Therapy

24. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
First Phase
Non-Directive Counseling
Grief Counseling
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

25. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Genuineness
Clarifying
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Informational Counseling

26. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Uncomfortable Use
Grief Therapy
Informing
Barriers to Effective Communication -

27. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Non-Directive Counseling by Carl Rogers
Summarizing
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Situational Counseling

28. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Paraphrasing
Fourth Phase
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

29. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Consciously Skilled
Goals of Grief Counseling:
Funeral Director Dominance -
Inappropriate self-disclosure -

30. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Directive Counseling
Reflecting Feelings
Person Centered Psychotherapy
Non-Directive Counseling

31. 2 processes foster empathetic understanding - reflection and clarification
Reflecting Feelings
Grief Counseling
Empathetic Understanding
Empathy

32. When you express in fresh words the essential feeling stated or strongly implied of a person
Reflecting Feelings
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Grief Therapy
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

33. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Seventh Phase
Paraphrasing
Grief Therapy - Worden
Fifth Phase

34. What are some of the Components of Non-Directive Counseling - Continued?

35. Perferred style of counseling in funeral service
Non-Directive Counseling
Uncomfortable Use
Informing
Leading

36. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Non-Directive Counseling
Situational Counseling
Genuineness
Self-actualization

37. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Directive Counseling
Informing
Empathetic Understanding
Leading

38. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Warmth & Caring
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Grief Counseling
Goals of Grief Counseling:

39. Wolfelt
Directive Counseling
Negative - 'bombarder' Commuicator -
Reflecting Feelings
Understanding the Helping Process

40. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Perception Checking
Post-funeral Counseling
Crisis Intervention
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

41. What type of counseling helps people facilitate UNCOMPLICATED grief?
Grief Counseling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Non-Directive Counseling
Inappropriate self-disclosure -

42. What are some of the Components of Non-Directive Counseling - Continued?

43. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Attending or Listening
At-need Counseling
Consciously Skilled
Fourth Phase

44. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Congruence
Non-Directive Counseling by Carl Rogers
Clarifying
Naturally Skilled

45. Funeral Directors Facilitate Grief by:
Barriers to Effective Communication -
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Self-actualization
Fourth Phase

46. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Inappropriate self-disclosure -
Directive Counseling
Respect
Non-Directive Counseling

47. The counseling which occures before death
Questioning
Pre-need Counseling
Warmth & Caring
Fifth Phase

48. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Psychytheraphy - Edgar Jackson
Non-Directive Counseling by Carl Rogers
Fourth Phase
Directive Counseling

49. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Seventh Phase
Fourth Phase
Informational Counseling
Empathy

50. A method for gaining information and increasing understanding
Barriers to Effective Communication -
Grief Therapy
Third Phase
Questioning