Test your basic knowledge |

DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Inappropriate self-disclosure -
Non-Directive Counseling
Genuineness
Summarizing

2. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Negative - 'bombarder' Commuicator -
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Attending or Listening
Seventh Phase

3. Funeral Directors Facilitate Grief by:
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Leading
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Negative - 'bombarder' Commuicator -

4. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Non-Directive Counseling
Self-actualization
Respect
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

5. What are some of the Components of Non-Directive Counseling - Continued?

6. The counseling which occures before death
Pre-need Counseling
Leading
Congruence
Reflecting Feelings

7. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Negative - 'bombarder' Commuicator -
Third Phase
Second Phase
Perception Checking

8. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Goals of Grief Counseling:
Attending or Listening
Fifth Phase
Empathetic Understanding

9. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Initial Learning
Informing
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Directive Counseling

10. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Non-Directive Counseling by Carl Rogers
Informational Counseling
Consciously Skilled
Barriers to Effective Communication -

11. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Negatives -
Negative - 'bombarder' Commuicator -
At-need Counseling
Situational Counseling

12. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Congruence
Informational Counseling
Grief Therapy - Worden
Leading

13. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Informational Counseling
Leading
Summarizing
Directive Counseling

14. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Attending or Listening
Understanding the Helping Process
Crisis
Paraphrasing

15. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Grief Therapy - Worden
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Fourth Phase
Grief Therapy

16. What are some of the Components of Non-Directive Counseling - Continued?

17. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Barriers to Effective Communication -
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Respect
Emotional Distancing

18. Funeral Directors Facilitate Grief by: (continued)
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Non-Directive Counseling
Clarifying

19. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Empathy
Non-Directive Counseling
Funeral Director Dominance -
Congruence

20. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Naturally Skilled
Paraphrasing
Non-Directive Counseling
Warmth & Caring

21. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Informing
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Non-Directive Counseling by Carl Rogers
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

22. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Post-funeral Counseling
At-need Counseling
First Phase
Genuineness

23. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Sixth Phase
Paraphrasing
Understanding the Helping Process
Informing

24. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Empathetic Understanding
Crisis
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Situational Counseling

25. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Directive Counseling
Summarizing
Person Centered Psychotherapy
Leading

26. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
At-need Counseling
Pre-need Counseling
Emotional Distancing

27. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Grief Counseling
Non-Directive Counseling by Carl Rogers
Fourth Phase
Psychytheraphy - Edgar Jackson

28. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Non-Directive Counseling by Carl Rogers
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Pre-need Counseling
Respect

29. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
At-need Counseling
Consciously Skilled
Naturally Skilled

30. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Inappropriate self-disclosure -
Psychytheraphy - Edgar Jackson
Non-Directive Counseling by Carl Rogers
Goals of Grief Counseling:

31. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Barriers to Effective Communication -
Inappropriate self-disclosure -
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

32. What are the GOALS of Counseling according to Worden?
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Fifth Phase
Goals of Grief Counseling:
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

33. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Uncomfortable Use
Naturally Skilled
Post-funeral Counseling
Clarifying

34. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Inappropriate self-disclosure -
Uncomfortable Use
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Seventh Phase

35. A method for gaining information and increasing understanding
Clarifying
Questioning
Barriers to Effective Communication -
Grief Counseling

36. The ability to enter into & share the feelings of others.
Funeral Director Dominance -
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Empathy
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ

37. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Person Centered Psychotherapy
Post-funeral Counseling
Fourth Phase
Empathy

38. Those appropriate and helpful acts of counseling that come after the funeral.
Uncomfortable Use
Post-funeral Counseling
Leading
Clarifying

39. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Empathy
Post-funeral Counseling
First Phase
Emotional Distancing

40. When you express in fresh words the essential feeling stated or strongly implied of a person
At-need Counseling
Reflecting Feelings
Fourth Phase
Second Phase

41. Perferred style of counseling in funeral service
Uncomfortable Use
Non-Directive Counseling
Empathetic Understanding
Fourth Phase

42. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Naturally Skilled
Grief Counseling
Negatives -
Second Phase

43. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Emotional Distancing
Non-Directive Counseling by Carl Rogers
Naturally Skilled
Grief Counseling

44. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Funeral Director Dominance -
Crisis Intervention
Reflecting Feelings

45. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Self-actualization
Person Centered Psychotherapy
Grief Counseling
Inappropriate self-disclosure -

46. Wolfelt
Understanding the Helping Process
Grief Counseling
Non-Directive Counseling by Carl Rogers
Emotional Distancing

47. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Third Phase
Non-Directive Counseling by Carl Rogers
Sixth Phase
Grief Counseling

48. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Sixth Phase
Informing
Crisis Intervention
Psychytheraphy - Edgar Jackson

49. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Informational Counseling
Genuineness
Reflecting Feelings
Inappropriate self-disclosure -

50. What are the Components of Non-Directive Counseling?