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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are some of the Components of Non-Directive Counseling - Continued?

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2. Those appropriate and helpful acts of counseling that come after the funeral.
Post-funeral Counseling
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Summarizing
Barriers to Effective Communication -

3. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Non-Directive Counseling by Carl Rogers
Paraphrasing
Summarizing
Self-actualization

4. A method for gaining information and increasing understanding
Summarizing
At-need Counseling
Directive Counseling
Questioning

5. When you express in fresh words the essential feeling stated or strongly implied of a person
Reflecting Feelings
Perception Checking
Goals of Grief Counseling:
Paraphrasing

6. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Funeral Director Dominance -
Initial Learning
Barriers to Effective Communication -
Negative - 'bombarder' Commuicator -

7. What are the GOALS of Counseling according to Worden?
Seventh Phase
Attending or Listening
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Person Centered Psychotherapy

8. What type of counseling helps people facilitate UNCOMPLICATED grief?
Grief Counseling
Initial Learning
First Phase
Paraphrasing

9. Wolfelt
Crisis Intervention
Goals of Grief Counseling:
Understanding the Helping Process
Seventh Phase

10. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Post-funeral Counseling
Inappropriate self-disclosure -
First Phase
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem

11. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
At-need Counseling
Sixth Phase
Empathetic Understanding
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem

12. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Genuineness
At-need Counseling
Second Phase
Self-actualization

13. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Non-Directive Counseling
Sixth Phase

14. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Respect
Sixth Phase

15. Funeral Directors Facilitate Grief by:
Grief Therapy - Worden
Non-Directive Counseling
Empathy
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

16. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Respect
Perception Checking
Sixth Phase
Second Phase

17. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Uncomfortable Use
Perception Checking
Non-Directive Counseling
Informing

18. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Crisis
Consciously Skilled
Summarizing
Perception Checking

19. The counseling which occures before death
Grief Counseling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Clarifying
Pre-need Counseling

20. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Grief Counseling
Third Phase
Genuineness
Clarifying

21. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Grief Therapy
Naturally Skilled
Empathy
Leading

22. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Grief Therapy
Grief Therapy - Worden
Consciously Skilled
Questioning

23. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Uncomfortable Use
Understanding the Helping Process
Informational Counseling
Pre-need Counseling

24. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Informational Counseling
Grief Therapy - Worden
Situational Counseling
Fourth Phase

25. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Reflecting Feelings
Congruence
Non-Directive Counseling by Carl Rogers
Pre-need Counseling

26. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Congruence
Barriers to Effective Communication -
First Phase
Post-funeral Counseling

27. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Third Phase
Respect
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Uncomfortable Use

28. Perferred style of counseling in funeral service
Initial Learning
Respect
Consciously Skilled
Non-Directive Counseling

29. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Respect
Consciously Skilled
Fourth Phase
Pre-need Counseling

30. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Fourth Phase
Fifth Phase
Inappropriate self-disclosure -
Directive Counseling

31. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Attending or Listening
Non-Directive Counseling by Carl Rogers
Emotional Distancing
Informing

32. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Crisis
Non-Directive Counseling by Carl Rogers
Barriers to Effective Communication -
Summarizing

33. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Genuineness
Seventh Phase
Clarifying

34. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Congruence
Non-Directive Counseling by Carl Rogers
Emotional Distancing
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

35. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Non-Directive Counseling by Carl Rogers
Clarifying
Genuineness
Self-actualization

36. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Situational Counseling
Inappropriate self-disclosure -
Grief Therapy

37. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Emotional Distancing
Negative - 'bombarder' Commuicator -
Directive Counseling
Understanding the Helping Process

38. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Psychytheraphy - Edgar Jackson
Second Phase
Sixth Phase
Non-Directive Counseling by Carl Rogers

39. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Perception Checking
Warmth & Caring
Informational Counseling
Person Centered Psychotherapy

40. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

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41. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Third Phase
Respect
Summarizing
Warmth & Caring

42. What are the Components of Non-Directive Counseling?

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43. What are the Counseling Principles and Procedures?

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44. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Summarizing
Pre-need Counseling
Empathy
Seventh Phase

45. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Situational Counseling
Self-actualization
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Crisis Intervention

46. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Genuineness
Leading
Grief Counseling
Grief Counseling

47. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Paraphrasing
Person Centered Psychotherapy
Third Phase
Informational Counseling

48. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Third Phase
Reflecting Feelings
Directive Counseling
Person Centered Psychotherapy

49. The ability to enter into & share the feelings of others.
Respect
Goals of Grief Counseling:
Empathy
Non-Directive Counseling

50. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Negatives -
Directive Counseling
Naturally Skilled
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview