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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
At-need Counseling
Non-Directive Counseling by Carl Rogers
Reflecting Feelings
Third Phase

2. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Fourth Phase
Person Centered Psychotherapy
Genuineness
Consciously Skilled

3. Wolfelt
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Questioning
Understanding the Helping Process
Respect

4. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Goals of Grief Counseling:
Clarifying
Directive Counseling
Warmth & Caring

5. 2 processes foster empathetic understanding - reflection and clarification
Empathetic Understanding
Directive Counseling
Seventh Phase
Negatives -

6. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Informing
Goals of Grief Counseling:
Crisis Intervention
Respect

7. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Naturally Skilled
Consciously Skilled
Funeral Director Dominance -
Clarifying

8. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Non-Directive Counseling by Carl Rogers
Non-Directive Counseling by Carl Rogers
Initial Learning
Questioning

9. Funeral Directors Facilitate Grief by:
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Crisis Intervention
Crisis
Seventh Phase

10. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Grief Therapy
Crisis Intervention
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Empathetic Understanding

11. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Informing
Attending or Listening
Summarizing
Psychytheraphy - Edgar Jackson

12. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Non-Directive Counseling
Goals of Grief Counseling:
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Pre-need Counseling

13. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Third Phase
Person Centered Psychotherapy
Inappropriate self-disclosure -
Funeral Director Dominance -

14. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Fifth Phase
Pre-need Counseling
Non-Directive Counseling by Carl Rogers
Crisis Intervention

15. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Empathy
Warmth & Caring
Grief Counseling
Second Phase

16. What are the Counseling Principles and Procedures?

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17. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Attending or Listening
Fourth Phase
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Third Phase

18. The ability to enter into & share the feelings of others.
Crisis Intervention
Seventh Phase
Empathy
Emotional Distancing

19. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Initial Learning
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Grief Counseling
Congruence

20. The counseling which occures before death
Pre-need Counseling
Negatives -
Reflecting Feelings
Warmth & Caring

21. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Funeral Director Dominance -
Self-actualization
Empathetic Understanding
Paraphrasing

22. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Emotional Distancing
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Understanding the Helping Process
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

23. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Non-Directive Counseling by Carl Rogers
Perception Checking
Informational Counseling
Psychytheraphy - Edgar Jackson

24. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Negatives -
Initial Learning
Sixth Phase
Perception Checking

25. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Grief Counseling
Uncomfortable Use
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Person Centered Psychotherapy

26. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Crisis Intervention
Grief Counseling
Summarizing
Grief Therapy - Worden

27. What are some of the Components of Non-Directive Counseling - Continued?

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28. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Informational Counseling
Consciously Skilled
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling

29. Those appropriate and helpful acts of counseling that come after the funeral.
Situational Counseling
Goals of Grief Counseling:
Emotional Distancing
Post-funeral Counseling

30. A method for gaining information and increasing understanding
Crisis
Post-funeral Counseling
Questioning
Goals of Grief Counseling:

31. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Sixth Phase
Informational Counseling
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Grief Therapy - Worden

32. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Funeral Director Dominance -
Naturally Skilled
Goals of Grief Counseling:
Barriers to Effective Communication -

33. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Summarizing
Grief Counseling
Person Centered Psychotherapy
Post-funeral Counseling

34. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Negatives -
Sixth Phase
Crisis Intervention
Naturally Skilled

35. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Clarifying
Person Centered Psychotherapy
Fifth Phase
Goals of Grief Counseling:

36. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Directive Counseling
Fourth Phase
Grief Counseling
Uncomfortable Use

37. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Grief Counseling
Third Phase
Congruence
Self-actualization

38. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Summarizing
Directive Counseling
Respect
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem

39. What are the GOALS of Counseling according to Worden?
Negative - 'bombarder' Commuicator -
At-need Counseling
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
First Phase

40. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Post-funeral Counseling
Naturally Skilled
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
First Phase

41. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Funeral Director Dominance -
Initial Learning
Congruence
Psychytheraphy - Edgar Jackson

42. When you express in fresh words the essential feeling stated or strongly implied of a person
Reflecting Feelings
Uncomfortable Use
Non-Directive Counseling
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ

43. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Naturally Skilled
Non-Directive Counseling by Carl Rogers
Reflecting Feelings
Informing

44. What type of counseling helps people facilitate UNCOMPLICATED grief?
Empathy
Grief Counseling
Fifth Phase
Second Phase

45. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Self-actualization
Empathetic Understanding
Person Centered Psychotherapy
Respect

46. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

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47. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Fifth Phase
Perception Checking
Respect
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

48. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Understanding the Helping Process
Questioning
Crisis
Fourth Phase

49. What are some of the Components of Non-Directive Counseling - Continued?

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50. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Goals of Grief Counseling:
Uncomfortable Use
Negatives -
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups