DSST Grief Counseling

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Perception Checking
Empathetic Understanding
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Psychytheraphy - Edgar Jackson


2. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Non-Directive Counseling
Non-Directive Counseling by Carl Rogers
Initial Learning
Fourth Phase


3. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Third Phase
Post-funeral Counseling
Seventh Phase
Grief Therapy


4. What are the Counseling Principles and Procedures?

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5. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Inappropriate self-disclosure -
Initial Learning
Non-Directive Counseling by Carl Rogers
Non-Directive Counseling


6. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Goals of Grief Counseling:
Self-actualization
Post-funeral Counseling
Situational Counseling


7. A method for gaining information and increasing understanding
Funeral Director Dominance -
Third Phase
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Questioning


8. What are some of the Components of Non-Directive Counseling - Continued?

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9. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Summarizing
Initial Learning
Reflecting Feelings
Seventh Phase


10. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Post-funeral Counseling
Grief Counseling
At-need Counseling
Goals of Grief Counseling:


11. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Second Phase
Psychytheraphy - Edgar Jackson
Crisis Intervention
Person Centered Psychotherapy


12. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Perception Checking
Warmth & Caring
Non-Directive Counseling


13. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Naturally Skilled
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Non-Directive Counseling by Carl Rogers
Summarizing


14. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

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15. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Sixth Phase
Negative - 'bombarder' Commuicator -
Post-funeral Counseling
Non-Directive Counseling by Carl Rogers


16. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Summarizing
Self-actualization
Non-Directive Counseling by Carl Rogers
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community


17. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Grief Therapy - Worden
Negative - 'bombarder' Commuicator -
Crisis
Genuineness


18. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Crisis Intervention
Fourth Phase
Paraphrasing
Congruence


19. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Emotional Distancing
Fifth Phase
Clarifying
Non-Directive Counseling by Carl Rogers


20. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
First Phase
Inappropriate self-disclosure -
Informational Counseling
Grief Counseling


21. When you express in fresh words the essential feeling stated or strongly implied of a person
Sixth Phase
Respect
Reflecting Feelings
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit


22. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Leading
Reflecting Feelings
Seventh Phase
Self-actualization


23. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Fifth Phase
Psychytheraphy - Edgar Jackson
Emotional Distancing
Understanding the Helping Process


24. Wolfelt
Understanding the Helping Process
Grief Therapy - Worden
Perception Checking
Situational Counseling


25. What type of counseling helps people facilitate UNCOMPLICATED grief?
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Grief Counseling
Emotional Distancing
Inappropriate self-disclosure -


26. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Informational Counseling
Non-Directive Counseling
Seventh Phase
Second Phase


27. The ability to enter into & share the feelings of others.
Questioning
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Initial Learning
Empathy


28. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Leading
Funeral Director Dominance -
Fourth Phase
Empathetic Understanding


29. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Negatives -
Sixth Phase
Empathy
Grief Counseling


30. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Grief Counseling
Clarifying
Post-funeral Counseling
Summarizing


31. 2 processes foster empathetic understanding - reflection and clarification
Attending or Listening
Empathetic Understanding
Initial Learning
Crisis


32. What are the Components of Non-Directive Counseling?

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33. Funeral Directors Facilitate Grief by:
Crisis
Grief Counseling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Directive Counseling


34. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Directive Counseling
Grief Therapy
Fifth Phase
Funeral Director Dominance -


35. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Negatives -
Empathy
Attending or Listening


36. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Seventh Phase
Second Phase
Person Centered Psychotherapy
Congruence


37. The counseling which occures before death
Post-funeral Counseling
Funeral Director Dominance -
Pre-need Counseling
Fourth Phase


38. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Understanding the Helping Process
Situational Counseling
Funeral Director Dominance -
First Phase


39. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Attending or Listening
Grief Counseling
Informing
Genuineness


40. Perferred style of counseling in funeral service
Sixth Phase
Non-Directive Counseling
Naturally Skilled
Non-Directive Counseling by Carl Rogers


41. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Self-actualization
Crisis Intervention
Attending or Listening


42. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Second Phase
Seventh Phase
Grief Counseling
Goals of Grief Counseling:


43. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Barriers to Effective Communication -
Warmth & Caring
Consciously Skilled
Crisis


44. What are some of the Components of Non-Directive Counseling - Continued?

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45. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Situational Counseling
Goals of Grief Counseling:
Psychytheraphy - Edgar Jackson
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit


46. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Warmth & Caring
Paraphrasing
Negative - 'bombarder' Commuicator -
Funeral Director Dominance -


47. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Warmth & Caring
Non-Directive Counseling by Carl Rogers
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Crisis


48. Funeral Directors Facilitate Grief by: (continued)
Informing
Funeral Director Dominance -
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Warmth & Caring


49. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Clarifying
Grief Therapy - Worden
Grief Therapy
Respect


50. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Directive Counseling
Funeral Director Dominance -
Sixth Phase
Questioning