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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Second Phase
Naturally Skilled
Emotional Distancing

2. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Non-Directive Counseling
Initial Learning
Perception Checking
Self-actualization

3. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Funeral Director Dominance -
Non-Directive Counseling
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Second Phase

4. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Non-Directive Counseling
Consciously Skilled
Fifth Phase
Self-actualization

5. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Crisis Intervention
Situational Counseling
Summarizing
Barriers to Effective Communication -

6. The counseling which occures before death
Informing
Inappropriate self-disclosure -
Pre-need Counseling
Grief Counseling

7. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Person Centered Psychotherapy
Initial Learning
Clarifying
Grief Therapy

8. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Empathy
First Phase
Non-Directive Counseling by Carl Rogers
Fifth Phase

9. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Empathy
Non-Directive Counseling by Carl Rogers
Goals of Grief Counseling:
Third Phase

10. A method for gaining information and increasing understanding
Third Phase
Grief Counseling
Grief Therapy - Worden
Questioning

11. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Perception Checking
Leading
Seventh Phase
Sixth Phase

12. Funeral Directors Facilitate Grief by:
Congruence
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Paraphrasing

13. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Fifth Phase
Crisis
Sixth Phase
Initial Learning

14. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Situational Counseling
Respect
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Goals of Grief Counseling:

15. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Questioning
Barriers to Effective Communication -
At-need Counseling
Reflecting Feelings

16. What are some of the Components of Non-Directive Counseling - Continued?

17. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Summarizing
Sixth Phase
Non-Directive Counseling
Negative - 'bombarder' Commuicator -

18. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
First Phase
Inappropriate self-disclosure -
Person Centered Psychotherapy
Fourth Phase

19. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Warmth & Caring
Questioning
Non-Directive Counseling by Carl Rogers
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

20. Perferred style of counseling in funeral service
Non-Directive Counseling
Naturally Skilled
At-need Counseling
Genuineness

21. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Person Centered Psychotherapy
Negatives -
Uncomfortable Use
Non-Directive Counseling by Carl Rogers

22. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Non-Directive Counseling by Carl Rogers
Sixth Phase
Crisis Intervention
Initial Learning

23. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Funeral Director Dominance -
Informing
Directive Counseling
Inappropriate self-disclosure -

24. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Non-Directive Counseling by Carl Rogers
Leading
Informational Counseling
Questioning

25. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Directive Counseling
Grief Therapy - Worden
Situational Counseling
Psychytheraphy - Edgar Jackson

26. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Inappropriate self-disclosure -
Pre-need Counseling
Attending or Listening
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

27. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Leading
Genuineness
Pre-need Counseling
Warmth & Caring

28. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Non-Directive Counseling
Grief Therapy
Fourth Phase
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

29. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Crisis Intervention
Goals of Grief Counseling:
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Empathetic Understanding

30. Funeral Directors Facilitate Grief by: (continued)
Crisis
First Phase
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Summarizing

31. What are some of the Components of Non-Directive Counseling - Continued?

32. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Empathy
Warmth & Caring
Grief Therapy - Worden
Second Phase

33. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Situational Counseling
Seventh Phase
Perception Checking
Person Centered Psychotherapy

34. When you express in fresh words the essential feeling stated or strongly implied of a person
Questioning
Fourth Phase
Reflecting Feelings
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

35. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

36. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Self-actualization
Genuineness
Consciously Skilled
Grief Therapy - Worden

37. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Grief Counseling
Warmth & Caring
Understanding the Helping Process
Uncomfortable Use

38. What are the GOALS of Counseling according to Worden?
Third Phase
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Barriers to Effective Communication -
Grief Therapy

39. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Third Phase
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Inappropriate self-disclosure -

40. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Fourth Phase
Congruence
Grief Counseling
Informing

41. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Fifth Phase
Leading
Negative - 'bombarder' Commuicator -
Emotional Distancing

42. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Non-Directive Counseling
Genuineness
Psychytheraphy - Edgar Jackson
Funeral Director Dominance -

43. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Paraphrasing
Situational Counseling
Barriers to Effective Communication -
Informing

44. Those appropriate and helpful acts of counseling that come after the funeral.
Empathy
Post-funeral Counseling
Non-Directive Counseling by Carl Rogers
Informational Counseling

45. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Barriers to Effective Communication -
Warmth & Caring
Grief Therapy - Worden
Genuineness

46. What type of counseling helps people facilitate UNCOMPLICATED grief?
First Phase
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Grief Counseling
Self-actualization

47. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Third Phase
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Person Centered Psychotherapy
Uncomfortable Use

48. What are the Counseling Principles and Procedures?

49. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Clarifying
Negatives -
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
At-need Counseling

50. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Funeral Director Dominance -
Third Phase
Perception Checking
Warmth & Caring