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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Non-Directive Counseling
Situational Counseling
Informational Counseling
Consciously Skilled

2. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Warmth & Caring
Empathy
Uncomfortable Use
Person Centered Psychotherapy

3. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Grief Counseling
Genuineness
Emotional Distancing
Fifth Phase

4. What type of counseling helps people facilitate UNCOMPLICATED grief?
Situational Counseling
Grief Counseling
Warmth & Caring
Fourth Phase

5. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Third Phase
Congruence
Grief Counseling
Person Centered Psychotherapy

6. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Non-Directive Counseling by Carl Rogers
Non-Directive Counseling
Uncomfortable Use

7. What are some of the Components of Non-Directive Counseling - Continued?

8. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Empathetic Understanding
Questioning
Grief Therapy
Clarifying

9. 2 processes foster empathetic understanding - reflection and clarification
Leading
Empathetic Understanding
Crisis
Respect

10. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Self-actualization
Sixth Phase
Summarizing
Empathy

11. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Funeral Director Dominance -
Negative - 'bombarder' Commuicator -
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Perception Checking

12. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Negatives -
Non-Directive Counseling by Carl Rogers
Directive Counseling
Respect

13. What are the GOALS of Counseling according to Worden?
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Funeral Director Dominance -
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
First Phase

14. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Non-Directive Counseling
Emotional Distancing
Seventh Phase
Non-Directive Counseling

15. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Initial Learning
Informing
Goals of Grief Counseling:
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

16. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Grief Counseling
Goals of Grief Counseling:
Non-Directive Counseling by Carl Rogers
Initial Learning

17. What are some of the Components of Non-Directive Counseling - Continued?

18. Wolfelt
Directive Counseling
Barriers to Effective Communication -
Understanding the Helping Process
Naturally Skilled

19. The counseling which occures before death
Initial Learning
Pre-need Counseling
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Grief Therapy - Worden

20. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Grief Counseling
First Phase
Grief Therapy
Sixth Phase

21. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Fifth Phase
Third Phase
Funeral Director Dominance -
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ

22. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
At-need Counseling
Respect
Crisis
Fifth Phase

23. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Grief Therapy - Worden
Second Phase
Directive Counseling
Situational Counseling

24. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Naturally Skilled
Genuineness
Empathy
Fourth Phase

25. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
At-need Counseling
Non-Directive Counseling
Emotional Distancing

26. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Crisis
Crisis Intervention
Self-actualization
Naturally Skilled

27. What are the Counseling Principles and Procedures?

28. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Directive Counseling
Respect
Informational Counseling
Leading

29. Perferred style of counseling in funeral service
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Non-Directive Counseling
Non-Directive Counseling by Carl Rogers
Reflecting Feelings

30. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Grief Counseling
Crisis
Fourth Phase

31. Funeral Directors Facilitate Grief by:
Perception Checking
Situational Counseling
Empathy
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

32. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Fourth Phase
Non-Directive Counseling
Grief Therapy - Worden
Congruence

33. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Clarifying
Respect
Summarizing
Grief Therapy - Worden

34. When you express in fresh words the essential feeling stated or strongly implied of a person
Grief Therapy
Reflecting Feelings
Understanding the Helping Process
Inappropriate self-disclosure -

35. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Crisis Intervention
Initial Learning
Understanding the Helping Process
Non-Directive Counseling by Carl Rogers

36. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Non-Directive Counseling by Carl Rogers
Uncomfortable Use
Non-Directive Counseling
Barriers to Effective Communication -

37. A method for gaining information and increasing understanding
Self-actualization
First Phase
Warmth & Caring
Questioning

38. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Naturally Skilled
Congruence
Post-funeral Counseling
Non-Directive Counseling

39. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Negative - 'bombarder' Commuicator -
First Phase
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Grief Counseling

40. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Second Phase
Psychytheraphy - Edgar Jackson
Genuineness
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling

41. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Summarizing
Negative - 'bombarder' Commuicator -
Fourth Phase
Sixth Phase

42. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Situational Counseling
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Uncomfortable Use
Summarizing

43. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Self-actualization
Seventh Phase
Negatives -
Non-Directive Counseling by Carl Rogers

44. What are the Components of Non-Directive Counseling?

45. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Third Phase
Clarifying
Goals of Grief Counseling:
Understanding the Helping Process

46. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Informing
Barriers to Effective Communication -
Empathetic Understanding
Fifth Phase

47. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Person Centered Psychotherapy
Second Phase
Paraphrasing
Pre-need Counseling

48. The ability to enter into & share the feelings of others.
Directive Counseling
Barriers to Effective Communication -
Empathy
Crisis Intervention

49. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Goals of Grief Counseling:
Grief Therapy
Informational Counseling
Fourth Phase

50. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t