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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the Components of Non-Directive Counseling?

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2. A method for gaining information and increasing understanding
Questioning
Understanding the Helping Process
Warmth & Caring
Non-Directive Counseling by Carl Rogers

3. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Questioning
Clarifying
Grief Counseling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

4. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Sixth Phase
Leading
Post-funeral Counseling
Third Phase

5. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Pre-need Counseling
Grief Therapy
Non-Directive Counseling by Carl Rogers
Emotional Distancing

6. Wolfelt
Attending or Listening
Respect
Understanding the Helping Process
Clarifying

7. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Understanding the Helping Process
Paraphrasing
Informational Counseling
Uncomfortable Use

8. Those appropriate and helpful acts of counseling that come after the funeral.
Post-funeral Counseling
Naturally Skilled
Respect
Clarifying

9. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Third Phase
Congruence
Grief Therapy
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ

10. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Reflecting Feelings
Initial Learning
Crisis Intervention
Emotional Distancing

11. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
At-need Counseling
Non-Directive Counseling
Post-funeral Counseling
Crisis

12. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
At-need Counseling
Self-actualization
Crisis Intervention

13. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Second Phase
Third Phase
Grief Counseling
Paraphrasing

14. The counseling which occures before death
Fifth Phase
Pre-need Counseling
Non-Directive Counseling by Carl Rogers
Informational Counseling

15. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Emotional Distancing
Negatives -
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Non-Directive Counseling by Carl Rogers

16. Funeral Directors Facilitate Grief by:
Fifth Phase
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Congruence

17. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Warmth & Caring
Sixth Phase
Fifth Phase
At-need Counseling

18. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Person Centered Psychotherapy
Clarifying
Understanding the Helping Process
Warmth & Caring

19. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Non-Directive Counseling by Carl Rogers
Psychytheraphy - Edgar Jackson
Pre-need Counseling
First Phase

20. What are the Counseling Principles and Procedures?

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21. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Naturally Skilled
Second Phase
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
At-need Counseling

22. The ability to enter into & share the feelings of others.
Empathy
Crisis
Grief Therapy
Grief Counseling

23. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Person Centered Psychotherapy
Third Phase
Situational Counseling
Uncomfortable Use

24. Funeral Directors Facilitate Grief by: (continued)
Emotional Distancing
Non-Directive Counseling by Carl Rogers
Attending or Listening
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

25. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Pre-need Counseling
Psychytheraphy - Edgar Jackson
Directive Counseling
Sixth Phase

26. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Warmth & Caring
Seventh Phase
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Funeral Director Dominance -

27. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Situational Counseling
Leading
Respect
Grief Therapy - Worden

28. What are the GOALS of Counseling according to Worden?
Inappropriate self-disclosure -
Non-Directive Counseling
Clarifying
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

29. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

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30. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Non-Directive Counseling by Carl Rogers
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Warmth & Caring
Grief Therapy - Worden

31. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Psychytheraphy - Edgar Jackson
Reflecting Feelings
Summarizing
Attending or Listening

32. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Self-actualization
Inappropriate self-disclosure -
Goals of Grief Counseling:
Consciously Skilled

33. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Non-Directive Counseling by Carl Rogers
Questioning
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Grief Therapy - Worden

34. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Grief Therapy - Worden
Informational Counseling

35. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Paraphrasing
Grief Therapy
Non-Directive Counseling by Carl Rogers
Consciously Skilled

36. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Post-funeral Counseling
Initial Learning
Empathetic Understanding
First Phase

37. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Post-funeral Counseling
Attending or Listening
Perception Checking
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

38. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Naturally Skilled
Paraphrasing
Pre-need Counseling
First Phase

39. 2 processes foster empathetic understanding - reflection and clarification
Directive Counseling
Consciously Skilled
Empathetic Understanding
Barriers to Effective Communication -

40. Perferred style of counseling in funeral service
Respect
Funeral Director Dominance -
Fifth Phase
Non-Directive Counseling

41. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Naturally Skilled
At-need Counseling

42. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Congruence
Consciously Skilled
Negatives -
Negative - 'bombarder' Commuicator -

43. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Non-Directive Counseling
Goals of Grief Counseling:
Crisis
Second Phase

44. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Fourth Phase
Barriers to Effective Communication -
Questioning
Paraphrasing

45. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Clarifying
Perception Checking
Sixth Phase
Fourth Phase

46. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Perception Checking
Situational Counseling
Goals of Grief Counseling:
Attending or Listening

47. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Funeral Director Dominance -
Paraphrasing
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Warmth & Caring

48. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Informational Counseling
Naturally Skilled
Barriers to Effective Communication -
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem

49. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Informational Counseling
Funeral Director Dominance -
Inappropriate self-disclosure -
Psychytheraphy - Edgar Jackson

50. What are some of the Components of Non-Directive Counseling - Continued?

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