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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Negatives -
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
At-need Counseling
Fourth Phase

2. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Psychytheraphy - Edgar Jackson
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Second Phase

3. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Self-actualization
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
At-need Counseling
Informing

4. When you express in fresh words the essential feeling stated or strongly implied of a person
Post-funeral Counseling
Goals of Grief Counseling:
Negative - 'bombarder' Commuicator -
Reflecting Feelings

5. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Empathetic Understanding
Negatives -
Non-Directive Counseling
Person Centered Psychotherapy

6. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Grief Counseling
Inappropriate self-disclosure -
Barriers to Effective Communication -
Initial Learning

7. What are some of the Components of Non-Directive Counseling - Continued?

8. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Respect
Clarifying
Non-Directive Counseling by Carl Rogers

9. Funeral Directors Facilitate Grief by:
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Empathetic Understanding
Person Centered Psychotherapy

10. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Directive Counseling
Pre-need Counseling
Genuineness
Grief Counseling

11. Wolfelt
Understanding the Helping Process
Genuineness
At-need Counseling
Grief Therapy

12. 2 processes foster empathetic understanding - reflection and clarification
Understanding the Helping Process
Empathetic Understanding
Non-Directive Counseling
Seventh Phase

13. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Post-funeral Counseling
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Genuineness
Seventh Phase

14. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Informing
Second Phase
Perception Checking
Leading

15. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Reflecting Feelings
Goals of Grief Counseling:
Non-Directive Counseling by Carl Rogers
Pre-need Counseling

16. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Inappropriate self-disclosure -
Fourth Phase
Naturally Skilled
At-need Counseling

17. The counseling which occures before death
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Pre-need Counseling
Seventh Phase
Summarizing

18. What type of counseling helps people facilitate UNCOMPLICATED grief?
Paraphrasing
Funeral Director Dominance -
Leading
Grief Counseling

19. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Genuineness
Grief Therapy
Paraphrasing
Fourth Phase

20. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Naturally Skilled
Pre-need Counseling
Reflecting Feelings
Non-Directive Counseling

21. Funeral Directors Facilitate Grief by: (continued)
Perception Checking
Inappropriate self-disclosure -
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Respect

22. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Attending or Listening
Grief Counseling
Warmth & Caring
Psychytheraphy - Edgar Jackson

23. A method for gaining information and increasing understanding
Fourth Phase
Fifth Phase
Questioning
Inappropriate self-disclosure -

24. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Clarifying
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Informing
Goals of Grief Counseling:

25. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
At-need Counseling
Initial Learning
Non-Directive Counseling
Informing

26. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

27. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Informing
Clarifying
Negatives -
Psychytheraphy - Edgar Jackson

28. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Fifth Phase
Negatives -
Uncomfortable Use
Warmth & Caring

29. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Pre-need Counseling
Respect
Emotional Distancing
Directive Counseling

30. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Clarifying
Questioning
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Informational Counseling

31. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Congruence
Funeral Director Dominance -
Self-actualization
Third Phase

32. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Fourth Phase
Leading
Situational Counseling
Summarizing

33. What are some of the Components of Non-Directive Counseling - Continued?

34. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Self-actualization
Crisis
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Attending or Listening

35. What are the GOALS of Counseling according to Worden?
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Leading
Directive Counseling
Goals of Grief Counseling:

36. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Understanding the Helping Process
Empathy
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Barriers to Effective Communication -

37. Those appropriate and helpful acts of counseling that come after the funeral.
Grief Counseling
Congruence
Situational Counseling
Post-funeral Counseling

38. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Situational Counseling
At-need Counseling
Fifth Phase
Sixth Phase

39. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Crisis Intervention
Emotional Distancing
Grief Therapy
Seventh Phase

40. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Barriers to Effective Communication -
Emotional Distancing
Grief Therapy - Worden
Negatives -

41. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Psychytheraphy - Edgar Jackson
Understanding the Helping Process
Respect
Congruence

42. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Third Phase
Fourth Phase
Attending or Listening
Non-Directive Counseling by Carl Rogers

43. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Self-actualization
Congruence
Questioning
Barriers to Effective Communication -

44. The ability to enter into & share the feelings of others.
Grief Counseling
Empathy
Goals of Grief Counseling:
Empathetic Understanding

45. What are the Counseling Principles and Procedures?

46. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Person Centered Psychotherapy
Initial Learning
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Non-Directive Counseling by Carl Rogers

47. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Empathetic Understanding
Second Phase
Third Phase
Uncomfortable Use

48. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Funeral Director Dominance -
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Psychytheraphy - Edgar Jackson
Leading

49. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Goals of Grief Counseling:
Congruence
Warmth & Caring
Consciously Skilled

50. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Respect
Psychytheraphy - Edgar Jackson
First Phase
Initial Learning