Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Empathy
Non-Directive Counseling by Carl Rogers
At-need Counseling
Consciously Skilled


2. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Empathy
Post-funeral Counseling
Fourth Phase
Fifth Phase


3. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Negative - 'bombarder' Commuicator -
Summarizing
Emotional Distancing


4. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Congruence
Genuineness
Uncomfortable Use
Person Centered Psychotherapy


5. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Understanding the Helping Process
Fifth Phase
At-need Counseling
Clarifying


6. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Fifth Phase
Funeral Director Dominance -
Fourth Phase
Grief Counseling


7. Wolfelt
Understanding the Helping Process
Emotional Distancing
Informing
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community


8. Funeral Directors Facilitate Grief by:
Pre-need Counseling
Grief Therapy
Empathetic Understanding
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups


9. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Psychytheraphy - Edgar Jackson
Attending or Listening
Sixth Phase
Understanding the Helping Process


10. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Uncomfortable Use
Sixth Phase
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Directive Counseling


11. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Respect
Emotional Distancing
Self-actualization
Initial Learning


12. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Self-actualization
Barriers to Effective Communication -
Non-Directive Counseling
Crisis


13. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Respect
Self-actualization
Warmth & Caring
Negative - 'bombarder' Commuicator -


14. What type of counseling helps people facilitate UNCOMPLICATED grief?
Grief Counseling
Initial Learning
Genuineness
At-need Counseling


15. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Seventh Phase
Consciously Skilled
Situational Counseling
Inappropriate self-disclosure -


16. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Empathy
Goals of Grief Counseling:
Grief Counseling
Summarizing


17. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Emotional Distancing
Non-Directive Counseling
Congruence


18. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Paraphrasing
Uncomfortable Use
Summarizing
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit


19. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Warmth & Caring
Genuineness
Respect
Consciously Skilled


20. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Fourth Phase
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Grief Therapy - Worden
Crisis Intervention


21. A method for gaining information and increasing understanding
Initial Learning
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Uncomfortable Use
Questioning


22. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Paraphrasing


23. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Grief Counseling
Warmth & Caring
Negatives -
Barriers to Effective Communication -


24. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Post-funeral Counseling
Non-Directive Counseling by Carl Rogers
Barriers to Effective Communication -
Psychytheraphy - Edgar Jackson


25. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Initial Learning
Psychytheraphy - Edgar Jackson
Attending or Listening
Non-Directive Counseling


26. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Perception Checking
Empathetic Understanding
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Fourth Phase


27. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Non-Directive Counseling by Carl Rogers
Second Phase
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Directive Counseling


28. What are some of the Components of Non-Directive Counseling - Continued?

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29. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Seventh Phase
Negative - 'bombarder' Commuicator -
Situational Counseling
Empathy


30. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Reflecting Feelings
Goals of Grief Counseling:
Perception Checking
Understanding the Helping Process


31. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
First Phase
Informational Counseling
Barriers to Effective Communication -


32. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Initial Learning
Sixth Phase
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ


33. What are some of the Components of Non-Directive Counseling - Continued?

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34. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Clarifying
Post-funeral Counseling
Goals of Grief Counseling:
Grief Therapy


35. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Respect
Attending or Listening
First Phase
Crisis


36. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Second Phase
Negatives -
Non-Directive Counseling
Grief Therapy


37. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Paraphrasing
Negatives -
Grief Therapy - Worden
Summarizing


38. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Clarifying
Crisis
Congruence
Grief Therapy - Worden


39. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
At-need Counseling
First Phase
Empathy
Genuineness


40. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

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41. What are the Components of Non-Directive Counseling?

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42. Perferred style of counseling in funeral service
Non-Directive Counseling by Carl Rogers
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Non-Directive Counseling
Directive Counseling


43. What are the Counseling Principles and Procedures?

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44. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Leading
Sixth Phase
Third Phase
Inappropriate self-disclosure -


45. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Self-actualization
Clarifying
Grief Therapy - Worden
Second Phase


46. Funeral Directors Facilitate Grief by: (continued)
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Grief Counseling
Psychytheraphy - Edgar Jackson
Fourth Phase


47. Those appropriate and helpful acts of counseling that come after the funeral.
Post-funeral Counseling
Initial Learning
Consciously Skilled
Crisis Intervention


48. What are the GOALS of Counseling according to Worden?
Non-Directive Counseling
Grief Therapy
Non-Directive Counseling by Carl Rogers
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit


49. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Leading
Perception Checking
Grief Counseling
Paraphrasing


50. When you express in fresh words the essential feeling stated or strongly implied of a person
Reflecting Feelings
Non-Directive Counseling
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Leading