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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Psychytheraphy - Edgar Jackson
Third Phase
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Grief Therapy - Worden

2. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Summarizing
Informational Counseling
Warmth & Caring
Initial Learning

3. Those appropriate and helpful acts of counseling that come after the funeral.
Post-funeral Counseling
Respect
Non-Directive Counseling by Carl Rogers
Sixth Phase

4. A method for gaining information and increasing understanding
Goals of Grief Counseling:
Non-Directive Counseling
Questioning
Paraphrasing

5. Wolfelt
Paraphrasing
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Post-funeral Counseling
Understanding the Helping Process

6. What are the GOALS of Counseling according to Worden?
Consciously Skilled
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem

7. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Consciously Skilled
Negatives -
Person Centered Psychotherapy
Attending or Listening

8. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Naturally Skilled
Understanding the Helping Process
Non-Directive Counseling by Carl Rogers
Grief Counseling

9. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Informing
At-need Counseling
Psychytheraphy - Edgar Jackson

10. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Sixth Phase
Post-funeral Counseling
Non-Directive Counseling
Informational Counseling

11. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Non-Directive Counseling by Carl Rogers
Leading
Non-Directive Counseling by Carl Rogers
Goals of Grief Counseling:

12. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Consciously Skilled
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Negatives -
Grief Counseling

13. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Third Phase
Initial Learning
Congruence
Grief Counseling

14. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Emotional Distancing
Informational Counseling
Attending or Listening
Non-Directive Counseling

15. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Goals of Grief Counseling:
Informational Counseling
Crisis
Non-Directive Counseling

16. The ability to enter into & share the feelings of others.
Empathetic Understanding
Grief Counseling
Empathy
Naturally Skilled

17. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Inappropriate self-disclosure -
Perception Checking
Situational Counseling
Leading

18. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Funeral Director Dominance -
Warmth & Caring
Post-funeral Counseling

19. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Non-Directive Counseling by Carl Rogers
Naturally Skilled
Non-Directive Counseling by Carl Rogers
Third Phase

20. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Sixth Phase
Fifth Phase
At-need Counseling
Paraphrasing

21. What are the Components of Non-Directive Counseling?

22. What are some of the Components of Non-Directive Counseling - Continued?

23. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Self-actualization
At-need Counseling
First Phase
Informational Counseling

24. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Non-Directive Counseling by Carl Rogers
Emotional Distancing
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

25. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Warmth & Caring
Seventh Phase
Summarizing

26. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Self-actualization
Negatives -

27. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
First Phase
Situational Counseling
Directive Counseling
Clarifying

28. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Post-funeral Counseling
Questioning
Person Centered Psychotherapy
Grief Therapy

29. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Barriers to Effective Communication -
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Grief Therapy - Worden
Third Phase

30. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Fifth Phase
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Grief Therapy - Worden
Genuineness

31. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Situational Counseling
Emotional Distancing
Pre-need Counseling
Barriers to Effective Communication -

32. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Respect
Goals of Grief Counseling:
Consciously Skilled
Fourth Phase

33. The counseling which occures before death
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Pre-need Counseling
Attending or Listening
Fourth Phase

34. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Negatives -
Summarizing
Fourth Phase
Respect

35. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Naturally Skilled
Crisis Intervention
Inappropriate self-disclosure -
Respect

36. Perferred style of counseling in funeral service
Informational Counseling
Congruence
Non-Directive Counseling
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem

37. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

38. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Congruence
Grief Counseling
Initial Learning
Fifth Phase

39. Funeral Directors Facilitate Grief by: (continued)
Funeral Director Dominance -
Empathy
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Second Phase

40. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Crisis
Informing
Second Phase
Congruence

41. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Person Centered Psychotherapy
Grief Therapy
Grief Counseling
Initial Learning

42. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Emotional Distancing
Understanding the Helping Process
Leading

43. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Summarizing
At-need Counseling
Directive Counseling
Pre-need Counseling

44. Funeral Directors Facilitate Grief by:
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Non-Directive Counseling by Carl Rogers
Understanding the Helping Process

45. What type of counseling helps people facilitate UNCOMPLICATED grief?
Grief Counseling
Empathetic Understanding
Non-Directive Counseling
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

46. What are some of the Components of Non-Directive Counseling - Continued?

47. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Reflecting Feelings
Fifth Phase
First Phase
Respect

48. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Informational Counseling
Reflecting Feelings
Crisis
Understanding the Helping Process

49. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Uncomfortable Use
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Leading
Negative - 'bombarder' Commuicator -

50. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Initial Learning
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Grief Counseling
Goals of Grief Counseling: