DSST Grief Counseling

Instructions:

• Answer 50 questions in 15 minutes.
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• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Sixth Phase
Emotional Distancing
Person Centered Psychotherapy
Summarizing


2. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Understanding the Helping Process
Informing
Second Phase
Non-Directive Counseling


3. Funeral Directors Facilitate Grief by: (continued)
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Warmth & Caring
Sixth Phase
Seventh Phase


4. What are the GOALS of Counseling according to Worden?
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
First Phase
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community


5. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Naturally Skilled
Negatives -
Paraphrasing
Seventh Phase


6. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Crisis Intervention
Paraphrasing
Attending or Listening
Non-Directive Counseling by Carl Rogers


7. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Empathetic Understanding
Attending or Listening
Uncomfortable Use


8. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Non-Directive Counseling
Grief Therapy - Worden
Situational Counseling
Self-actualization


9. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Clarifying
Summarizing
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Non-Directive Counseling by Carl Rogers


10. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
Grief Counseling
Fifth Phase
Crisis Intervention
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups


11. Perferred style of counseling in funeral service
Non-Directive Counseling
Consciously Skilled
Respect
Fourth Phase


12. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Goals of Grief Counseling:
Barriers to Effective Communication -
Seventh Phase
Empathy


13. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Negative - 'bombarder' Commuicator -
Emotional Distancing
Post-funeral Counseling
Perception Checking


14. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Emotional Distancing
Fourth Phase
Non-Directive Counseling by Carl Rogers
Summarizing


15. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Third Phase
Naturally Skilled
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Leading


16. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Barriers to Effective Communication -
Warmth & Caring
Psychytheraphy - Edgar Jackson
Questioning


17. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Understanding the Helping Process
First Phase
Reflecting Feelings
At-need Counseling


18. What are the Components of Non-Directive Counseling?

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19. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Summarizing
Negative - 'bombarder' Commuicator -
Psychytheraphy - Edgar Jackson
Funeral Director Dominance -


20. What are some of the Components of Non-Directive Counseling - Continued?

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21. What type of counseling helps people facilitate UNCOMPLICATED grief?
Person Centered Psychotherapy
Grief Counseling
Barriers to Effective Communication -
Grief Therapy


22. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Post-funeral Counseling
Non-Directive Counseling by Carl Rogers
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling


23. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Non-Directive Counseling by Carl Rogers
Paraphrasing
Seventh Phase
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups


24. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Empathetic Understanding
Directive Counseling
Initial Learning
Understanding the Helping Process


25. The counseling which occures before death
Pre-need Counseling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Informing
Goals of Grief Counseling:


26. When you express in fresh words the essential feeling stated or strongly implied of a person
Post-funeral Counseling
Barriers to Effective Communication -
Crisis
Reflecting Feelings


27. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Second Phase
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Self-actualization
Fifth Phase


28. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Respect
Non-Directive Counseling
Understanding the Helping Process
Informing


29. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Third Phase
Empathetic Understanding
Person Centered Psychotherapy


30. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Grief Therapy
Self-actualization
Initial Learning
Goals of Grief Counseling:


31. A method for gaining information and increasing understanding
Naturally Skilled
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Funeral Director Dominance -
Questioning


32. Those appropriate and helpful acts of counseling that come after the funeral.
Grief Therapy
Reflecting Feelings
Post-funeral Counseling
Informational Counseling


33. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Initial Learning
First Phase
Crisis Intervention


34. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Initial Learning
Grief Therapy
First Phase
Naturally Skilled


35. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

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36. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Negatives -
Funeral Director Dominance -
Psychytheraphy - Edgar Jackson
Uncomfortable Use


37. Funeral Directors Facilitate Grief by:
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Informing
Directive Counseling
Informational Counseling


38. What are the Counseling Principles and Procedures?

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39. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Grief Therapy - Worden
Post-funeral Counseling
Fifth Phase
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling


40. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Genuineness
Fifth Phase
Paraphrasing


41. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Third Phase
Goals of Grief Counseling:
Crisis
Questioning


42. What are some of the Components of Non-Directive Counseling - Continued?

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43. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Barriers to Effective Communication -
Grief Counseling
At-need Counseling
Goals of Grief Counseling:


44. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Second Phase
At-need Counseling
Inappropriate self-disclosure -
Genuineness


45. Wolfelt
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Post-funeral Counseling
Understanding the Helping Process
Self-actualization


46. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Genuineness
Fifth Phase
Understanding the Helping Process
Summarizing


47. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
At-need Counseling
Informing
Consciously Skilled
Emotional Distancing


48. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Psychytheraphy - Edgar Jackson
Uncomfortable Use
Questioning


49. The ability to enter into & share the feelings of others.
Paraphrasing
Empathetic Understanding
Initial Learning
Empathy


50. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Negative - 'bombarder' Commuicator -
Grief Counseling
Inappropriate self-disclosure -
Naturally Skilled