Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Perception Checking
Informing
Summarizing


2. When you express in fresh words the essential feeling stated or strongly implied of a person
Reflecting Feelings
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Consciously Skilled
Funeral Director Dominance -


3. A method for gaining information and increasing understanding
Questioning
Second Phase
Warmth & Caring
Inappropriate self-disclosure -


4. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Respect
Post-funeral Counseling
Crisis Intervention
Barriers to Effective Communication -


5. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
At-need Counseling
Pre-need Counseling
Seventh Phase
Non-Directive Counseling


6. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Crisis
Crisis Intervention
Fourth Phase
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling


7. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Summarizing
Clarifying
Funeral Director Dominance -
Situational Counseling


8. What type of counseling helps people facilitate UNCOMPLICATED grief?
Respect
Fourth Phase
Psychytheraphy - Edgar Jackson
Grief Counseling


9. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
First Phase
Warmth & Caring
Questioning
Psychytheraphy - Edgar Jackson


10. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Non-Directive Counseling by Carl Rogers
Uncomfortable Use
First Phase
Post-funeral Counseling


11. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
Negatives -
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Naturally Skilled
Sixth Phase


12. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Perception Checking
Negatives -
Second Phase
Crisis


13. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Negatives -
Self-actualization
Sixth Phase
Non-Directive Counseling


14. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Understanding the Helping Process
Clarifying
Grief Therapy - Worden
Genuineness


15. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Naturally Skilled
Fourth Phase
Clarifying
Pre-need Counseling


16. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Congruence
Attending or Listening
Grief Therapy - Worden
Non-Directive Counseling


17. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Crisis
Reflecting Feelings
Naturally Skilled
Consciously Skilled


18. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
First Phase
Uncomfortable Use
Respect
Non-Directive Counseling by Carl Rogers


19. What are the Components of Non-Directive Counseling?

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20. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Non-Directive Counseling
Questioning
Grief Therapy
Funeral Director Dominance -


21. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Third Phase
Non-Directive Counseling by Carl Rogers
Goals of Grief Counseling:
Emotional Distancing


22. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Crisis Intervention
Second Phase
Goals of Grief Counseling:
Grief Therapy


23. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Congruence
Inappropriate self-disclosure -
Non-Directive Counseling
Leading


24. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Grief Therapy
Negative - 'bombarder' Commuicator -
Grief Therapy - Worden
Non-Directive Counseling by Carl Rogers


25. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Sixth Phase
Third Phase
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Negative - 'bombarder' Commuicator -


26. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Congruence
Situational Counseling
Seventh Phase


27. What are some of the Components of Non-Directive Counseling - Continued?

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28. Those appropriate and helpful acts of counseling that come after the funeral.
At-need Counseling
Post-funeral Counseling
Psychytheraphy - Edgar Jackson
Congruence


29. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Uncomfortable Use
Initial Learning
Directive Counseling
Genuineness


30. Perferred style of counseling in funeral service
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Non-Directive Counseling
Leading


31. What are the Counseling Principles and Procedures?

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32. What are some of the Components of Non-Directive Counseling - Continued?

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33. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

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34. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
At-need Counseling
Grief Counseling
Sixth Phase
Non-Directive Counseling by Carl Rogers


35. Funeral Directors Facilitate Grief by: (continued)
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Empathetic Understanding
Summarizing
Non-Directive Counseling


36. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Person Centered Psychotherapy
First Phase
Situational Counseling
Non-Directive Counseling by Carl Rogers


37. The counseling which occures before death
Non-Directive Counseling
Pre-need Counseling
Post-funeral Counseling
Negative - 'bombarder' Commuicator -


38. 2 processes foster empathetic understanding - reflection and clarification
Empathetic Understanding
Congruence
Pre-need Counseling
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem


39. Funeral Directors Facilitate Grief by:
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Negative - 'bombarder' Commuicator -
Non-Directive Counseling by Carl Rogers
Reflecting Feelings


40. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Fifth Phase
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Paraphrasing
Grief Counseling


41. What are the GOALS of Counseling according to Worden?
Non-Directive Counseling by Carl Rogers
Inappropriate self-disclosure -
Situational Counseling
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit


42. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Summarizing
Non-Directive Counseling
Person Centered Psychotherapy
Crisis Intervention


43. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Questioning
Empathy
At-need Counseling


44. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Grief Counseling
Informational Counseling
Crisis
Pre-need Counseling


45. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Grief Therapy
Non-Directive Counseling
Post-funeral Counseling
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview


46. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Grief Counseling
Informing
Initial Learning
Seventh Phase


47. The ability to be considerate and friendly as demonsrated by both verbal and non-verbal behaviors
Sixth Phase
Clarifying
Crisis Intervention
Warmth & Caring


48. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Barriers to Effective Communication -
Attending or Listening
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Leading


49. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Genuineness
Consciously Skilled
Negative - 'bombarder' Commuicator -
Person Centered Psychotherapy


50. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Grief Counseling
Pre-need Counseling
Paraphrasing
Non-Directive Counseling