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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Congruence
Grief Counseling
Empathy
Informing

2. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Respect
Informing
Situational Counseling
Grief Counseling

3. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Paraphrasing
Perception Checking
Grief Counseling
Grief Therapy

4. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Questioning
Crisis Intervention
Psychytheraphy - Edgar Jackson
Respect

5. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Sixth Phase
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Grief Therapy
Understanding the Helping Process

6. 5. Implement and action - you conduct a funeral service that follows the planning model developed with the family - you also bring together a variety of helping resources within your community to assist in this action oriented helping process.
Funeral Director Dominance -
Genuineness
Fifth Phase
Inappropriate self-disclosure -

7. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Naturally Skilled
Fourth Phase
Negatives -
Summarizing

8. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Consciously Skilled
Pre-need Counseling
Understanding the Helping Process
Naturally Skilled

9. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Situational Counseling
Psychytheraphy - Edgar Jackson
Attending or Listening
Congruence

10. In this phase you begin to use the skills more effectively however; you continue to be more self-conscious as you use them. You are getting better at using the skills - but they still feel somewhat mechanical. You can begin to use language that is na
Clarifying
Fourth Phase
Negative - 'bombarder' Commuicator -
Consciously Skilled

11. Funeral Directors Facilitate Grief by: (continued)
Pre-need Counseling
Non-Directive Counseling by Carl Rogers
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Informing

12. 4. Consolidation and planning - You assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan designed to best meet their emotional needs at the time.
Fourth Phase
Informational Counseling
Consciously Skilled
Perception Checking

13. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Non-Directive Counseling by Carl Rogers
Genuineness
Grief Therapy
Funeral Director Dominance -

14. Wolfelt
Understanding the Helping Process
Second Phase
Pre-need Counseling
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit

15. (focusing to much on self) The 'self disclosure' has been known to bore people to death. S/he like to talk about self - particularly personal experiences. This person might say something like 'when my grandfather died we decided it was best to...' Se
Empathetic Understanding
Person Centered Psychotherapy
Sixth Phase
Inappropriate self-disclosure -

16. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

17. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Non-Directive Counseling by Carl Rogers
At-need Counseling
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Self-actualization

18. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Emotional Distancing
Perception Checking
Fifth Phase

19. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Empathy
Initial Learning
Attending or Listening
Leading

20. The most serious threatening an individual's appraisal of an event - the greater the likelyhood for primitive coping behaviors.
Informational Counseling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Clarifying
Crisis Intervention

21. 3. Exploration and assistance in helping the family understand their alternatives - you liste and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts - explore feelings and seek mutual un
Third Phase
Summarizing
At-need Counseling
Situational Counseling

22. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
Situational Counseling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Pre-need Counseling
At-need Counseling

23. 2 processes foster empathetic understanding - reflection and clarification
Empathetic Understanding
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Goals of Grief Counseling:
Situational Counseling

24. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Empathy
Psychytheraphy - Edgar Jackson
Paraphrasing
Non-Directive Counseling by Carl Rogers

25. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Naturally Skilled
Paraphrasing
Directive Counseling
Person Centered Psychotherapy

26. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Non-Directive Counseling
Fifth Phase
Congruence
Naturally Skilled

27. The counseling which occures before death
Grief Counseling
Pre-need Counseling
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Sixth Phase

28. According to Worden - specialized techniques which are used to help people with COMPLICATED grief reations. Of course this is a 'therapy' and untrained Funeral Directors do not do this type of therapy.
Post-funeral Counseling
Uncomfortable Use
Grief Therapy - Worden
Self-actualization

29. What are the Components of Non-Directive Counseling?

30. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Perception Checking
Respect
Goals of Grief Counseling:
Fourth Phase

31. Perferred style of counseling in funeral service
Post-funeral Counseling
Paraphrasing
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Non-Directive Counseling

32. Helping people facility UNCOMPLICATED grief to a healthy completion of the tasks of grieving within a reasonable time frame. Funeral Director's do this type.
At-need Counseling
Grief Counseling
Self-actualization
Non-Directive Counseling by Carl Rogers

33. What are the Counseling Principles and Procedures?

34. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Initial Learning
Grief Counseling
Non-Directive Counseling
Naturally Skilled

35. What are the GOALS of Counseling according to Worden?
Barriers to Effective Communication -
Non-Directive Counseling by Carl Rogers
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Emotional Distancing

36. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Person Centered Psychotherapy
Non-Directive Counseling by Carl Rogers
Goals of Grief Counseling:
Barriers to Effective Communication -

37. What are some of the Components of Non-Directive Counseling - Continued?

38. When you express in fresh words the essential feeling stated or strongly implied of a person
Negatives -
Reflecting Feelings
Grief Therapy - Worden
Negative - 'bombarder' Commuicator -

39. Offering platitudes or false reassurance - to offer false reassurenace is to distance yourself from the person you are attempting to help. When someone has experienced the death of someone loved - false reassurance often leaves feelings of lonieless
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Funeral Director Dominance -
At-need Counseling
Negatives -

40. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Summarizing
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Clarifying
Non-Directive Counseling by Carl Rogers

41. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Informational Counseling
Grief Counseling
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ

42. Those appropriate and helpful acts of counseling that come after the funeral.
Barriers to Effective Communication -
Genuineness
Informational Counseling
Post-funeral Counseling

43. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Grief Therapy
Non-Directive Counseling by Carl Rogers
Respect
Empathetic Understanding

44. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Directive Counseling
Empathetic Understanding
Second Phase
First Phase

45. A method for gaining information and increasing understanding
Goals of Grief Counseling:
Questioning
Summarizing
Grief Therapy

46. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Summarizing
Non-Directive Counseling
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Self-actualization

47. What are some of the Components of Non-Directive Counseling - Continued?

48. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Barriers to Effective Communication -
Uncomfortable Use
Genuineness
Initial Learning

49. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
First Phase
Crisis
Informing
Sixth Phase

50. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Congruence
Seventh Phase
Negative - 'bombarder' Commuicator -
Crisis Intervention