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DSST Grief Counseling

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 6. Conclusion of the funeral process - you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral.
Crisis Intervention
Perception Checking
Sixth Phase
Person Centered Psychotherapy

2. Also known as 'person-centered counseling' - a counseling method involving removing obstacles so the client can move forward - freeing him or her for normal growth and development.
Non-Directive Counseling
Perception Checking
Summarizing
Non-Directive Counseling by Carl Rogers

3. The counselor take a LIVE speaking role - asking questions - suggesint course of action - etc.
Directive Counseling
Questioning
Empathetic Understanding
At-need Counseling

4. What are some of the Components of Non-Directive Counseling - Continued?

5. Counseling related to SPECIFIC SITUATIONS in life that may create crises & produce human pain & suffering. This type of counseling adds another dymension to the giving of info in that it deals with significant feelings that are produced by life crise
Crisis
Paraphrasing
Situational Counseling
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview

6. Where you ask the person for verification of your understanding of what has been said over the past several statements. (Check that understanding is taking place with the other person).
Perception Checking
Non-Directive Counseling by Carl Rogers
Non-Directive Counseling
Consciously Skilled

7. 7. Post. Funeral service follow-up. after the funeral you might have a structured follow-up program to offer additional assistnce to families. You may serve as an informational - & referral service for additional help - oriented service within your c
Grief Counseling
1. Help the survivor actualize the loss 2. Help the survivor to identify and express feelings 3. Assist living without deceased 4. Facilitate emotional withdrawal 5. Provide time to grieve 6. Recognize 'normal' behavior 7. Allow for individual differ
Seventh Phase
Congruence

8. This final phase occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level. The skills come naturally and comfortably without you even co
Naturally Skilled
Attending or Listening
Empathetic Understanding
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling

9. Anticipating where the person is going and responding with a positive encouraging remark. (it is you - slightly anticipating the persons direction of thought).
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Leading
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Negatives -

10. 1. Entering into the helping relationship - a member of the family has phoned you funeral home and informed you of the death of a family member. The family member has asked for your assistance
Respect
Paraphrasing
First Phase
Fourth Phase

11. Might run off a 'series' of questions like - 'what was your father's date of birth?' where was he born? was he a veteran? This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicate t

12. Sharing of facts possessed by a funeral director (providing information that will allow the person to make an informal decision)
Third Phase
Pre-need Counseling
Informing
Informational Counseling

13. Present one's self sincerely (more your 3 selves are together - the more sincere you will be)
Negatives -
Empathy
Genuineness
Uncomfortable Use

14. The phrase involves learning that some skills are available to you - that some you may not have known about. This may result in a combination of excitement about learning something new and some fear about the aquisition process.
Negatives -
Initial Learning
Inappropriate self-disclosure -
Post-funeral Counseling

15. Funeral Directors Facilitate Grief by:
Person Centered Psychotherapy
Second Phase
Summarizing
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

16. 1. A sense of personal distance 2. Avoiding discussion and painfil issues Distancinng can occur in helping relationsips in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness an
Emotional Distancing
Empathetic Understanding
Empathy
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups

17. 2. Building a helping relationship - you respond by showing a willingness to assist the family - you offer counseling on what needs to be done now. You respond with concern and care to any questions they have.
Reflecting Feelings
Non-Directive Counseling by Carl Rogers
Naturally Skilled
Second Phase

18. What are the Counseling Principles and Procedures?

19. A method of restarting the person's basic message in similar but usually fewer words. (expressing a thought or idea in a alternate and sometimes shortened form).
Uncomfortable Use
Paraphrasing
Barriers to Effective Communication -
Congruence

20. What are some of the Components of Non-Directive Counseling - Continued?

21. A period of heightened phychological accessibility which will last for approximately 4-6 weeks. The person is less defensive then usual and more open to OUTSIDE INTERVENTION and CHANGE.
Crisis
Understanding the Helping Process
Self-actualization
Informing

22. What type of counseling helps people facilitate UNCOMPLICATED grief?
Perception Checking
Situational Counseling
Pre-need Counseling
Grief Counseling

23. When you express in fresh words the essential feeling stated or strongly implied of a person
Consciously Skilled
Reflecting Feelings
Non-Directive Counseling
Crisis Intervention

24. Dominating an interaction with another person can be best described by the following: general sense of impatience - changing the subject - attempting to persuade and lecturing or preaching. The 'dominator' often thinks s/he knows the answer before th
Questioning
Funeral Director Dominance -
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Grief Counseling

25. A death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements.
At-need Counseling
Goals of Grief Counseling:
Do not assume the client's 1st statment is either true or complete - Allow the client to summarize the interview - Respect the confidential nature of the subject matter - Write comprehensive notes upon the conclusion of the interview
Consciously Skilled

26. What are the GOALS of Counseling according to Worden?
Empathetic Understanding
Grief Therapy - Worden
1. To INCREASE the reality of the loss 2. To HELP the counselee DEAL with both EXPRESSSED and LATENT AFFECT 3. To HELP counselee OVERCOME various impediments to READJUST to after the loss 4. The encourage the counselee to make a healthy emotional wit
Informational Counseling

27. Perferred style of counseling in funeral service
Sixth Phase
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Non-Directive Counseling

28. The process of bringing vague content in the interaction onto clearer focus or understanding. (clarifying goes beyond paraphrasing because you make a guess about the persons basic message and restate it).
Respect
Inappropriate self-disclosure -
Perception Checking
Clarifying

29. Funeral Directors Facilitate Grief by: (continued)
Non-Directive Counseling by Carl Rogers
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
Naturally Skilled
Sixth Phase

30. The ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
Negatives -
Clarifying
Respect
Post-funeral Counseling

31. Counseling in which a counselor shares a body of special INFORMATION with a counselee. Funeral directors of this type of counseling as well)
Self-actualization
Informational Counseling
Fourth Phase
Informing

32. Wolfelt
Understanding the Helping Process
Grief Therapy
Emotional Distancing
Empathy

33. In this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn't you speaking or listening. You do not feel spontaneo
Uncomfortable Use
Warmth & Caring
Informing
Attending or Listening

34. Should be person to person relationship in which the therapist talked with client. By using the word client instead of patient Rogers wanted to indicate that the client is not sick in any organic sense.
Attending or Listening
Person Centered Psychotherapy
Clarifying
Goals of Grief Counseling:

35. A method for gaining information and increasing understanding
Questioning
Grief Therapy
Perception Checking
Barriers to Effective Communication -

36. Dominating behaviors communicate a sense of disrespect for a person's ability to decide what is best for self.
Perceive the clients' situation in several ways & communicate these to the client - Encourage realistic appraiseal by the client - Encourage conversational flow by avoiding questions that can be answered yes/no - Accept the client's attitudes/feeling
Reflecting Feelings
Barriers to Effective Communication -
Situational Counseling

37. What are the Components of Non-Directive Counseling?

38. 3 selves in us; the self concept - the real self - and the ideal self. Congruence is the amount of agreement between the 3. 1. Self concept is the way a person sees him/her self. 2. Ideal self is who 1 would like to be or ought to be 3. Real self is
Barriers to Effective Communication -
Understanding the Helping Process
Congruence
Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community

39. Specialized techniques which are used to help people with COMPLICATED grief reactions. Funeral Directors do NOT do grief theapy.
Goals of Grief Counseling:
Clarifying
Enhance the person's capacity 4 social functioning; alter the person's feeling through increased awareness; sensitively listening & observe - Establish raport with the client - Assist the person to gain new perspective - Appraise the client's problem
Grief Therapy

40. The counseling which occures before death
Respect
Second Phase
Pre-need Counseling
Empathetic Understanding

41. When the funeral director physcially communicates interest or give attention to the person (giving undivided attention by means of verbal and non-verbal behavior)
Sixth Phase
Attending or Listening
Goals of Grief Counseling:
Initial Learning

42. Also called client-centered; person-centered; Rogerian counseling: a phrase coined by Carl Rogers to refere to the types of counseling where one comes actively & voluntarily to gain help on a problem - but without any notion of surrendering his own r
Self-actualization
Grief Counseling
1. Fulfilling their responsibility in counseling during the entire service 2. Folling up with post-funeral counseling 3. Providing contacts for the family with other support groups
Non-Directive Counseling

43. 2 processes foster empathetic understanding - reflection and clarification
Leading
Person Centered Psychotherapy
Empathetic Understanding
Non-Directive Counseling

44. Those appropriate and helpful acts of counseling that come after the funeral.
Clarifying
Barriers to Effective Communication -
Crisis Intervention
Post-funeral Counseling

45. A method of trying to gather serval ideas and feelings at the end of a period of discussion or the arrangement conference (a brief review of points covered in a portion of the counseling session).
Self-actualization
Reflecting Feelings
Summarizing
Initial Learning

46. The ability to enter into & share the feelings of others.
Seventh Phase
Fifth Phase
Barriers to Effective Communication -
Empathy

47. Every individual has the resources for personal development & growth - and that is the role of the counselor to develop favorable conditions for the natural phenomenon of personal development as the process of a person becoming more fully themselves.
Reflecting Feelings
Paraphrasing
Non-Directive Counseling
Self-actualization

48. Intervention with people whose needs are so specific that usually they can only be met by SPECIFICALLY TRAINED PHYSICIANS or PHYCHOLOGISTS. The practitioners in this field need special training because they often work with deeper levels of consciousn
Questioning
Psychytheraphy - Edgar Jackson
Seventh Phase
Goals of Grief Counseling:

49. 1. To increase the reality of the loss 2. To help the counselee deal with both expressed and latent effect 3. To help the counselee overcome various impediments to readjust to after the loss 4. To encourage the counselee to make a healthy emotional w
Goals of Grief Counseling:
Congruence
Person Centered Psychotherapy
Empathetic Understanding

50. The method of counseling whuch stresses the inherent worth of the client and the natural capacity for growth and health.
Goals of Grief Counseling:
Informing
Non-Directive Counseling by Carl Rogers
Inappropriate self-disclosure -