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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The cognitive ability to see the organization as a whole and the relationships among its parts






2. Minimizing differences and emphasizing common interests; unassertive and cooperative






3. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






4. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






5. To reduce limits on trade - countries band together to have free trade amongst themselves






6. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






7. Groups of people who work together for similar interests or goals.






8. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






9. Role of finding facts and giving advice or opinions in an organization






10. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






11. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






12. Thinking and behavior directed toward attaining a goal that is not readily available






13. Managers who supervise operatives (also known as first-line managers or supervisors).






14. Understanding information and reaching a conclusion to solve problems.






15. The expertise necessary to be proficient with methods and processes to run front-line operations






16. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






17. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






18. Sources and uses for cash






19. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






20. General expectations of a demand nature regarding acceptable group behavior






21. Management process of guiding and motivating employees to meet an organization's objectives






22. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






23. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






24. Planned operations in non financial terms






25. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






26. Is used to investigate problems - decide on a remedy - and implement a solution.






27. An informal group composed of employees who enjoy one another's company and socialize with one another.






28. Created by the organization to accomplish specific goals within an unspecified time frame






29. Sees appraisal as the most crucial aspect of organizational life.






30. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






31. A purposeful - systematic process for collecting information on the important work-related aspects of a job






32. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






33. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






34. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






35. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






36. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






37. Father of scientific management






38. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






39. Involves human relations - or the manager's ability to interact effectively with organizational members.






40. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






41. Evaluation of training program conducted after program has been implemented in order to assess outcomes






42. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






43. Divided manager's job into three types: interpersonal - informational - decisional






44. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






45. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






46. An organization of employees formed to bargain with the employer






47. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






48. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






49. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






50. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?