Test your basic knowledge |

DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Divided manager's job into three types: interpersonal - informational - decisional






2. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






3. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






4. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






5. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






6. An informal group composed of employees who enjoy one another's company and socialize with one another.






7. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






8. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






9. Sources and uses for cash






10. Thinking and behavior directed toward attaining a goal that is not readily available






11. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






12. Role of finding facts and giving advice or opinions in an organization






13. Created by the organization to accomplish specific goals within an unspecified time frame






14. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






15. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






16. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






17. Father of scientific management






18. An organization of employees formed to bargain with the employer






19. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






20. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






21. The ability to influence individuals or groups to achieve organizational goals






22. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






23. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






24. The arrangement of jobs and the relationships among the jobs in an organization.






25. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






26. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






27. Show the hierarchical structure and relationships within an organization.






28. Planned operations in non financial terms






29. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






30. Sees appraisal as the most crucial aspect of organizational life.






31. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






32. Involves human relations - or the manager's ability to interact effectively with organizational members.






33. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






34. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






35. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






36. The expertise necessary to be proficient with methods and processes to run front-line operations






37. Managers who supervise operatives (also known as first-line managers or supervisors).






38. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






39. Groups of people who work together for similar interests or goals.






40. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






41. Understanding information and reaching a conclusion to solve problems.






42. Is used to investigate problems - decide on a remedy - and implement a solution.






43. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






44. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






45. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






46. Minimizing differences and emphasizing common interests; unassertive and cooperative






47. Management process of guiding and motivating employees to meet an organization's objectives






48. Evaluation of training program conducted after program has been implemented in order to assess outcomes






49. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






50. Payment for work done