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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






2. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






3. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






4. A summary of intended expenditures along with proposals for how to meet them






5. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






6. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






7. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






8. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






9. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






10. A purposeful - systematic process for collecting information on the important work-related aspects of a job






11. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






12. The ability to influence individuals or groups to achieve organizational goals






13. Planned operations in financial terms






14. Created by the organization to accomplish specific goals within an unspecified time frame






15. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






16. Thinking and behavior directed toward attaining a goal that is not readily available






17. Involves human relations - or the manager's ability to interact effectively with organizational members.






18. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






19. Role of finding facts and giving advice or opinions in an organization






20. Groups of people who work together for similar interests or goals.






21. Managers who supervise operatives (also known as first-line managers or supervisors).






22. To reduce limits on trade - countries band together to have free trade amongst themselves






23. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






24. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






25. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






26. Minimizing differences and emphasizing common interests; unassertive and cooperative






27. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






28. The expertise necessary to be proficient with methods and processes to run front-line operations






29. General expectations of a demand nature regarding acceptable group behavior






30. Is used to investigate problems - decide on a remedy - and implement a solution.






31. Father of scientific management






32. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






33. Understanding information and reaching a conclusion to solve problems.






34. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






35. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






36. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






37. Payment for work done






38. The cognitive ability to see the organization as a whole and the relationships among its parts






39. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






40. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






41. Divided manager's job into three types: interpersonal - informational - decisional






42. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






43. Sources and uses for cash






44. Management process of guiding and motivating employees to meet an organization's objectives






45. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






46. Planned operations in non financial terms






47. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






48. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






49. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






50. The process of anticipating future events and determining strategies to achieve organizational objectives in the future