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DSST Principles Of Supervision
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Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production
Derven
Friendship Groups
Regional Economic Integration
Management
2. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Tom Gilbert
Organizing
Global Environment
Organizational Development
3. Is used to investigate problems - decide on a remedy - and implement a solution.
Diagnostic Skill
Blocking Roles
Role Ambiguity
Forcing
4. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not
Task Groups
Functional Groups
Controlling
Authority
5. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
Organizational Development
Action Learning
Arbitration
Avoiding
6. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development
Action Learning
Avoiding
Modern Appraisal
Diagnostic Skill
7. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Task Groups
Interpersonal Skill
Personnel Recruitment
Group Structure
8. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning
Job Analysis
Union
Peter Senge
Financial Budget
9. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination
Lawrie
Performance Appraisal
Organizational Structure
Maintenance Roles
10. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Derven
Robert Blake and Jane Mouton
Leading
Global Environment
11. A purposeful - systematic process for collecting information on the important work-related aspects of a job
Job Analysis
Frederick Herzberg
Do NOT ask
Renumeration
12. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it
Budget
Role Ambiguity
First Level Managers
Conceptual Skill
13. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you
Heirarchy of Needs
Do NOT ask
Confronting
Technical Skill
14. Thinking and behavior directed toward attaining a goal that is not readily available
Problem Solving
Taylorism
Planning
Role Ambiguity
15. Planned operations in financial terms
Operating budget
Regional Economic Integration
Maintenance Roles
Modern Appraisal
16. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions
Regional Economic Integration
Political Skill
Task Groups
Management
17. Created by the organization to accomplish specific goals within an unspecified time frame
Functional Groups
Role Ambiguity
Personnel Recruitment
Informer Role
18. Role of finding facts and giving advice or opinions in an organization
Friendship Groups
Diagnostic Skill
Job Analysis
Informer Role
19. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Organizational Structure
Outsourcing
Summative Evaluation
Blocking Roles
20. General expectations of a demand nature regarding acceptable group behavior
Arbitration
Job Analysis
Technical Skill
Group Norms
21. Managers who supervise operatives (also known as first-line managers or supervisors).
Management
Arbitration
Conceptual Skill
First Level Managers
22. The ability to influence individuals or groups to achieve organizational goals
Planning
Leadership
Renumeration
Group Structure
23. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.
Command Groups
Informer Role
Robert Blake and Jane Mouton
Derven
24. The process of anticipating future events and determining strategies to achieve organizational objectives in the future
Functional Groups
Tom Gilbert
Blocking Roles
Planning
25. Father of scientific management
Frederick Taylor
Friendship Groups
Non-Compete Agreement
Controlling
26. The arrangement of jobs and the relationships among the jobs in an organization.
Henry Mintzberg
Do NOT ask
Organizational Structure
Friendship Groups
27. Payment for work done
Authority
Do NOT ask
Conceptual Skill
Renumeration
28. Sees appraisal as the most crucial aspect of organizational life.
Performance Appraisal
Frederick Taylor
Frederick Herzberg
Lawrie
29. Show the hierarchical structure and relationships within an organization.
Abraham Maslow
Maintenance Roles
Group Structure
Organization Charts
30. Planned operations in non financial terms
Interpersonal Skill
Lawrie
Management
Nonmonetary budget
31. An organization of employees formed to bargain with the employer
Personnel Recruitment
Group Structure
Interpersonal Skill
Union
32. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Henry Mintzberg
Frederick Herzberg
Diagnostic Skill
Organizing
33. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company
Henry Mintzberg
Friendship Groups
Compromising
Non-Compete Agreement
34. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.
Controlling
Forcing
Action Learning
Taylorism
35. Minimizing differences and emphasizing common interests; unassertive and cooperative
Smoothing
Organizational Structure
Task Groups
Leadership
36. Groups of people who work together for similar interests or goals.
Organizational Development
Outsourcing
Task Groups
Interest Groups
37. Involves human relations - or the manager's ability to interact effectively with organizational members.
Personnel Recruitment
Interpersonal Skill
Top Level Managers
Arbitration
38. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'
Interest Groups
Job Analysis
Tom Gilbert
Abraham Maslow
39. The cognitive ability to see the organization as a whole and the relationships among its parts
Conceptual Skill
Leading
Management
Lawrie
40. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out
Organizing
Performance Appraisal
Action Learning
Frederick Herzberg
41. Understanding information and reaching a conclusion to solve problems.
Abraham Maslow
Interpersonal Skill
Decision Making
Work Roles
42. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it
Derven
Compromising
Trade Alliance
Group Structure
43. Management process of determining how best to arrange an organization's resources and activities into a coherent structure
Organizing
Financial Budget
Interest Groups
Frederick Herzberg
44. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Management
Non-Compete Agreement
Henry Mintzberg
Operating budget
45. The expertise necessary to be proficient with methods and processes to run front-line operations
Modern Appraisal
Political Skill
Technical Skill
Smoothing
46. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Planning
Group Structure
Summative Evaluation
Top Level Managers
47. An informal group composed of employees who enjoy one another's company and socialize with one another.
Do NOT ask
Friendship Groups
Peter Senge
Summative Evaluation
48. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.
Outsourcing
Modern Appraisal
Renumeration
Planning
49. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict
Nonmonetary budget
Decision Making
Planning
Maintenance Roles
50. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources
Political Skill
Informer Role
Command Groups
Authority
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