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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






2. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






3. Managers who supervise operatives (also known as first-line managers or supervisors).






4. Created by the organization to accomplish specific goals within an unspecified time frame






5. Involves human relations - or the manager's ability to interact effectively with organizational members.






6. The cognitive ability to see the organization as a whole and the relationships among its parts






7. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






8. The arrangement of jobs and the relationships among the jobs in an organization.






9. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






10. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






11. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






12. Is used to investigate problems - decide on a remedy - and implement a solution.






13. The ability to influence individuals or groups to achieve organizational goals






14. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






15. Sees appraisal as the most crucial aspect of organizational life.






16. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






17. Groups of people who work together for similar interests or goals.






18. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






19. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






20. Planned operations in financial terms






21. Father of scientific management






22. Evaluation of training program conducted after program has been implemented in order to assess outcomes






23. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






24. Management process of guiding and motivating employees to meet an organization's objectives






25. Understanding information and reaching a conclusion to solve problems.






26. Sources and uses for cash






27. Thinking and behavior directed toward attaining a goal that is not readily available






28. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






29. Payment for work done






30. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






31. Planned operations in non financial terms






32. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






33. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






34. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






35. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






36. Divided manager's job into three types: interpersonal - informational - decisional






37. To reduce limits on trade - countries band together to have free trade amongst themselves






38. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






39. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






40. An organization of employees formed to bargain with the employer






41. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






42. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






43. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






44. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






45. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






46. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






47. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






48. General expectations of a demand nature regarding acceptable group behavior






49. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






50. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen