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Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out
Top Level Managers
Work Roles
Action Learning
Authority
2. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Frederick Herzberg
Peter Senge
Middle Level Managers
Compromising
3. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.
Action Learning
Renumeration
Middle Level Managers
Modern Appraisal
4. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms
Group Structure
Modern Appraisal
Outsourcing
Do NOT ask
5. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties
Planning
Technical Skill
Performance Appraisal
Compromising
6. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.
Non-Compete Agreement
Operating budget
Maintenance Roles
Political Skill
7. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'
Frederick Taylor
Leadership
Tom Gilbert
Abraham Maslow
8. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition
Action Learning
Summative Evaluation
Controlling
Confronting
9. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.
Outsourcing
Political Skill
Functional Groups
Organizational Development
10. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions
Organizational Development
Task Groups
Regional Economic Integration
Group Norms
11. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Blocking Roles
Performance Appraisal
Top Level Managers
Trade Alliance
12. The ability to influence individuals or groups to achieve organizational goals
Planning
Leading
Derven
Leadership
13. Role of finding facts and giving advice or opinions in an organization
Informer Role
Group Structure
Arbitration
Interpersonal Skill
14. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company
Conceptual Skill
Non-Compete Agreement
Leading
Diagnostic Skill
15. Father of scientific management
Organizational Structure
Trade Alliance
Peter Senge
Frederick Taylor
16. Created by the organization to accomplish specific goals within an unspecified time frame
Summative Evaluation
Tom Gilbert
Functional Groups
Organizational Development
17. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?
Leading
Diagnostic Skill
Do NOT ask
Global Environment
18. An organization of employees formed to bargain with the employer
Action Learning
Performance Appraisal
Union
Command Groups
19. Planned operations in financial terms
Henry Mintzberg
Friendship Groups
Operating budget
Peter Senge
20. The arrangement of jobs and the relationships among the jobs in an organization.
Middle Level Managers
Interest Groups
Organizational Structure
Role Ambiguity
21. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
Global Environment
Action Learning
Leadership
Organizational Development
22. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources
Role Ambiguity
Authority
Leadership
Summative Evaluation
23. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it
Taylorism
Interpersonal Skill
Role Ambiguity
Diagnostic Skill
24. Planned operations in non financial terms
Performance Appraisal
Smoothing
Frederick Herzberg
Nonmonetary budget
25. The expertise necessary to be proficient with methods and processes to run front-line operations
Do NOT ask
Technical Skill
Decision Making
Friendship Groups
26. Payment for work done
Management
Union
Lawrie
Renumeration
27. Sources and uses for cash
Robert Blake and Jane Mouton
Informer Role
Operating budget
Financial Budget
28. Management process of determining how best to arrange an organization's resources and activities into a coherent structure
Regional Economic Integration
Smoothing
Organizing
Conceptual Skill
29. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you
Work Roles
Outsourcing
Heirarchy of Needs
Leadership
30. The cognitive ability to see the organization as a whole and the relationships among its parts
Group Norms
Conceptual Skill
Abraham Maslow
Avoiding
31. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Maintenance Roles
Personnel Recruitment
Organizational Structure
Management
32. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development
Arbitration
Organizational Structure
Modern Appraisal
Confronting
33. Is used to investigate problems - decide on a remedy - and implement a solution.
Interpersonal Skill
Smoothing
Diagnostic Skill
Arbitration
34. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
Functional Groups
Middle Level Managers
Work Roles
Controlling
35. Managers who supervise operatives (also known as first-line managers or supervisors).
Task Groups
First Level Managers
Conceptual Skill
Role Ambiguity
36. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production
Lawrie
Renumeration
Task Groups
Regional Economic Integration
37. Show the hierarchical structure and relationships within an organization.
Forcing
Derven
Friendship Groups
Organization Charts
38. Divided manager's job into three types: interpersonal - informational - decisional
Abraham Maslow
Henry Mintzberg
Top Level Managers
Planning
39. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
Interest Groups
Tom Gilbert
Global Environment
Arbitration
40. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Top Level Managers
Frederick Taylor
Frederick Herzberg
Taylorism
41. An informal group composed of employees who enjoy one another's company and socialize with one another.
Group Norms
Abraham Maslow
Friendship Groups
Top Level Managers
42. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.
Forcing
Leadership
Task Groups
Work Roles
43. General expectations of a demand nature regarding acceptable group behavior
Compromising
Group Norms
Outsourcing
Controlling
44. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning
Peter Senge
Organizational Structure
Summative Evaluation
Smoothing
45. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
Friendship Groups
Blocking Roles
Middle Level Managers
Technical Skill
46. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict
Work Roles
Maintenance Roles
Organization Charts
Problem Solving
47. Groups of people who work together for similar interests or goals.
Henry Mintzberg
Interest Groups
Job Analysis
Lawrie
48. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Tom Gilbert
Work Roles
Robert Blake and Jane Mouton
Summative Evaluation
49. A purposeful - systematic process for collecting information on the important work-related aspects of a job
Job Analysis
First Level Managers
Lawrie
Interpersonal Skill
50. Sees appraisal as the most crucial aspect of organizational life.
Lawrie
Task Groups
Heirarchy of Needs
Arbitration