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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The cognitive ability to see the organization as a whole and the relationships among its parts






2. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






3. Divided manager's job into three types: interpersonal - informational - decisional






4. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






5. Minimizing differences and emphasizing common interests; unassertive and cooperative






6. Understanding information and reaching a conclusion to solve problems.






7. Show the hierarchical structure and relationships within an organization.






8. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






9. Role of finding facts and giving advice or opinions in an organization






10. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






11. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






12. Father of scientific management






13. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






14. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






15. General expectations of a demand nature regarding acceptable group behavior






16. The ability to influence individuals or groups to achieve organizational goals






17. Evaluation of training program conducted after program has been implemented in order to assess outcomes






18. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






19. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






20. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






21. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






22. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






23. Payment for work done






24. A purposeful - systematic process for collecting information on the important work-related aspects of a job






25. Planned operations in non financial terms






26. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






27. Is used to investigate problems - decide on a remedy - and implement a solution.






28. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






29. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






30. A summary of intended expenditures along with proposals for how to meet them






31. Groups of people who work together for similar interests or goals.






32. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






33. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






34. Involves human relations - or the manager's ability to interact effectively with organizational members.






35. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






36. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






37. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






38. The expertise necessary to be proficient with methods and processes to run front-line operations






39. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






40. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






41. Managers who supervise operatives (also known as first-line managers or supervisors).






42. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






43. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






44. Created by the organization to accomplish specific goals within an unspecified time frame






45. An organization of employees formed to bargain with the employer






46. An informal group composed of employees who enjoy one another's company and socialize with one another.






47. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






48. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






49. Management process of guiding and motivating employees to meet an organization's objectives






50. Thinking and behavior directed toward attaining a goal that is not readily available