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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






2. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






3. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






4. Evaluation of training program conducted after program has been implemented in order to assess outcomes






5. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






6. Is used to investigate problems - decide on a remedy - and implement a solution.






7. Understanding information and reaching a conclusion to solve problems.






8. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






9. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






10. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






11. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






12. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






13. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






14. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






15. Planned operations in non financial terms






16. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






17. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






18. Sees appraisal as the most crucial aspect of organizational life.






19. The ability to influence individuals or groups to achieve organizational goals






20. Groups of people who work together for similar interests or goals.






21. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






22. Managers who supervise operatives (also known as first-line managers or supervisors).






23. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






24. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






25. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






26. Thinking and behavior directed toward attaining a goal that is not readily available






27. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






28. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






29. Role of finding facts and giving advice or opinions in an organization






30. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






31. Minimizing differences and emphasizing common interests; unassertive and cooperative






32. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






33. The expertise necessary to be proficient with methods and processes to run front-line operations






34. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






35. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






36. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






37. The arrangement of jobs and the relationships among the jobs in an organization.






38. Divided manager's job into three types: interpersonal - informational - decisional






39. An organization of employees formed to bargain with the employer






40. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






41. General expectations of a demand nature regarding acceptable group behavior






42. A purposeful - systematic process for collecting information on the important work-related aspects of a job






43. Planned operations in financial terms






44. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






45. To reduce limits on trade - countries band together to have free trade amongst themselves






46. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






47. Management process of guiding and motivating employees to meet an organization's objectives






48. A summary of intended expenditures along with proposals for how to meet them






49. Show the hierarchical structure and relationships within an organization.






50. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.