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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Planned operations in financial terms






2. An organization of employees formed to bargain with the employer






3. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






4. Show the hierarchical structure and relationships within an organization.






5. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






6. The expertise necessary to be proficient with methods and processes to run front-line operations






7. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






8. The arrangement of jobs and the relationships among the jobs in an organization.






9. Groups of people who work together for similar interests or goals.






10. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






11. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






12. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






13. A summary of intended expenditures along with proposals for how to meet them






14. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






15. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






16. The cognitive ability to see the organization as a whole and the relationships among its parts






17. Understanding information and reaching a conclusion to solve problems.






18. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






19. Involves human relations - or the manager's ability to interact effectively with organizational members.






20. Thinking and behavior directed toward attaining a goal that is not readily available






21. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






22. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






23. Is used to investigate problems - decide on a remedy - and implement a solution.






24. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






25. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






26. Divided manager's job into three types: interpersonal - informational - decisional






27. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






28. Role of finding facts and giving advice or opinions in an organization






29. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






30. The ability to influence individuals or groups to achieve organizational goals






31. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






32. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






33. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






34. Management process of guiding and motivating employees to meet an organization's objectives






35. Evaluation of training program conducted after program has been implemented in order to assess outcomes






36. Created by the organization to accomplish specific goals within an unspecified time frame






37. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






38. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






39. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






40. Sees appraisal as the most crucial aspect of organizational life.






41. Managers who supervise operatives (also known as first-line managers or supervisors).






42. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






43. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






44. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






45. Father of scientific management






46. Sources and uses for cash






47. General expectations of a demand nature regarding acceptable group behavior






48. Minimizing differences and emphasizing common interests; unassertive and cooperative






49. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






50. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties