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Test your basic knowledge |
DSST Principles Of Supervision
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Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Planned operations in financial terms
Organizational Structure
Nonmonetary budget
Political Skill
Operating budget
2. Is used to investigate problems - decide on a remedy - and implement a solution.
Avoiding
Non-Compete Agreement
Diagnostic Skill
Maintenance Roles
3. Groups of people who work together for similar interests or goals.
Interest Groups
Group Norms
Heirarchy of Needs
Tom Gilbert
4. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.
Group Structure
Middle Level Managers
Forcing
Summative Evaluation
5. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you
Organizing
Heirarchy of Needs
Forcing
Friendship Groups
6. The ability to influence individuals or groups to achieve organizational goals
Political Skill
Problem Solving
Leadership
Trade Alliance
7. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down
Derven
Forcing
Avoiding
Role Ambiguity
8. Management process of guiding and motivating employees to meet an organization's objectives
Summative Evaluation
Do NOT ask
Leading
Group Norms
9. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.
Management
Middle Level Managers
Interpersonal Skill
Robert Blake and Jane Mouton
10. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
Derven
Forcing
Interest Groups
Work Roles
11. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.
Budget
Job Analysis
Organizational Development
Outsourcing
12. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Summative Evaluation
Task Groups
Leadership
Problem Solving
13. Role of finding facts and giving advice or opinions in an organization
Union
Informer Role
Group Structure
Friendship Groups
14. Thinking and behavior directed toward attaining a goal that is not readily available
Problem Solving
Group Norms
Functional Groups
Tom Gilbert
15. General expectations of a demand nature regarding acceptable group behavior
Modern Appraisal
Compromising
Renumeration
Group Norms
16. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it
Renumeration
Role Ambiguity
Planning
Group Norms
17. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms
Organizational Development
Group Structure
Leadership
Interpersonal Skill
18. Divided manager's job into three types: interpersonal - informational - decisional
Controlling
Compromising
Smoothing
Henry Mintzberg
19. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production
Non-Compete Agreement
Regional Economic Integration
Renumeration
Conceptual Skill
20. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
Forcing
Blocking Roles
Friendship Groups
Action Learning
21. Involves human relations - or the manager's ability to interact effectively with organizational members.
Interest Groups
Financial Budget
Modern Appraisal
Interpersonal Skill
22. An informal group composed of employees who enjoy one another's company and socialize with one another.
Controlling
Friendship Groups
Abraham Maslow
Top Level Managers
23. The process of anticipating future events and determining strategies to achieve organizational objectives in the future
Controlling
Planning
Henry Mintzberg
Conceptual Skill
24. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition
Middle Level Managers
Confronting
Taylorism
Global Environment
25. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning
Decision Making
Peter Senge
Modern Appraisal
Outsourcing
26. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources
Authority
Organization Charts
Work Roles
Compromising
27. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict
Financial Budget
Smoothing
Maintenance Roles
Functional Groups
28. Payment for work done
Organizational Structure
Blocking Roles
Authority
Renumeration
29. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Problem Solving
Blocking Roles
Management
Regional Economic Integration
30. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties
Smoothing
Forcing
Compromising
Blocking Roles
31. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development
Leading
Organizing
Personnel Recruitment
Modern Appraisal
32. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.
Heirarchy of Needs
Organization Charts
Authority
Political Skill
33. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.
Organizational Development
Management
Do NOT ask
Forcing
34. Sources and uses for cash
Confronting
Organization Charts
Peter Senge
Financial Budget
35. Managers who supervise operatives (also known as first-line managers or supervisors).
First Level Managers
Henry Mintzberg
Trade Alliance
Frederick Taylor
36. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Derven
Personnel Recruitment
Political Skill
Arbitration
37. Understanding information and reaching a conclusion to solve problems.
Decision Making
Peter Senge
Avoiding
Job Analysis
38. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
Renumeration
Organizational Development
Trade Alliance
Blocking Roles
39. To reduce limits on trade - countries band together to have free trade amongst themselves
Frederick Herzberg
Role Ambiguity
Trade Alliance
Personnel Recruitment
40. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company
Derven
Frederick Taylor
Non-Compete Agreement
Peter Senge
41. Show the hierarchical structure and relationships within an organization.
Organization Charts
Tom Gilbert
Functional Groups
Interest Groups
42. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
Arbitration
Blocking Roles
Work Roles
Diagnostic Skill
43. An organization of employees formed to bargain with the employer
Union
Modern Appraisal
Frederick Herzberg
Financial Budget
44. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination
Organizing
Informer Role
Leadership
Performance Appraisal
45. The cognitive ability to see the organization as a whole and the relationships among its parts
Financial Budget
Decision Making
Technical Skill
Conceptual Skill
46. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'
Abraham Maslow
Operating budget
Nonmonetary budget
Forcing
47. The expertise necessary to be proficient with methods and processes to run front-line operations
Organizational Development
Organizing
Forcing
Technical Skill
48. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it
Forcing
Technical Skill
Frederick Taylor
Derven
49. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Top Level Managers
Middle Level Managers
Technical Skill
Budget
50. Planned operations in non financial terms
Leading
Command Groups
Compromising
Nonmonetary budget
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