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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






2. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






3. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






4. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






5. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






6. The ability to influence individuals or groups to achieve organizational goals






7. Managers who supervise operatives (also known as first-line managers or supervisors).






8. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






9. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






10. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






11. The expertise necessary to be proficient with methods and processes to run front-line operations






12. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






13. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






14. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






15. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






16. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






17. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






18. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






19. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






20. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






21. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






22. Management process of guiding and motivating employees to meet an organization's objectives






23. Planned operations in financial terms






24. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






25. The cognitive ability to see the organization as a whole and the relationships among its parts






26. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






27. The arrangement of jobs and the relationships among the jobs in an organization.






28. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






29. Minimizing differences and emphasizing common interests; unassertive and cooperative






30. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






31. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






32. Thinking and behavior directed toward attaining a goal that is not readily available






33. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






34. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






35. Payment for work done






36. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






37. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






38. Father of scientific management






39. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






40. To reduce limits on trade - countries band together to have free trade amongst themselves






41. Is used to investigate problems - decide on a remedy - and implement a solution.






42. Sources and uses for cash






43. Divided manager's job into three types: interpersonal - informational - decisional






44. Groups of people who work together for similar interests or goals.






45. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






46. A purposeful - systematic process for collecting information on the important work-related aspects of a job






47. Role of finding facts and giving advice or opinions in an organization






48. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






49. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






50. Involves human relations - or the manager's ability to interact effectively with organizational members.