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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






2. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






3. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






4. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






5. General expectations of a demand nature regarding acceptable group behavior






6. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






7. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






8. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






9. Groups of people who work together for similar interests or goals.






10. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






11. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






12. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






13. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






14. Divided manager's job into three types: interpersonal - informational - decisional






15. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






16. Planned operations in financial terms






17. Father of scientific management






18. Understanding information and reaching a conclusion to solve problems.






19. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






20. Evaluation of training program conducted after program has been implemented in order to assess outcomes






21. To reduce limits on trade - countries band together to have free trade amongst themselves






22. Created by the organization to accomplish specific goals within an unspecified time frame






23. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






24. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






25. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






26. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






27. Thinking and behavior directed toward attaining a goal that is not readily available






28. Show the hierarchical structure and relationships within an organization.






29. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






30. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






31. A purposeful - systematic process for collecting information on the important work-related aspects of a job






32. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






33. Payment for work done






34. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






35. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






36. Planned operations in non financial terms






37. Is used to investigate problems - decide on a remedy - and implement a solution.






38. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






39. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






40. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






41. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






42. The expertise necessary to be proficient with methods and processes to run front-line operations






43. Managers who supervise operatives (also known as first-line managers or supervisors).






44. The arrangement of jobs and the relationships among the jobs in an organization.






45. Sources and uses for cash






46. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






47. The cognitive ability to see the organization as a whole and the relationships among its parts






48. Management process of guiding and motivating employees to meet an organization's objectives






49. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






50. Role of finding facts and giving advice or opinions in an organization







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