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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Planned operations in non financial terms






2. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






3. Involves human relations - or the manager's ability to interact effectively with organizational members.






4. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






5. The arrangement of jobs and the relationships among the jobs in an organization.






6. Groups of people who work together for similar interests or goals.






7. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






8. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






9. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






10. Thinking and behavior directed toward attaining a goal that is not readily available






11. Evaluation of training program conducted after program has been implemented in order to assess outcomes






12. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






13. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






14. Created by the organization to accomplish specific goals within an unspecified time frame






15. To reduce limits on trade - countries band together to have free trade amongst themselves






16. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






17. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






18. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






19. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






20. Sources and uses for cash






21. Sees appraisal as the most crucial aspect of organizational life.






22. An informal group composed of employees who enjoy one another's company and socialize with one another.






23. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






24. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






25. Payment for work done






26. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






27. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






28. Divided manager's job into three types: interpersonal - informational - decisional






29. General expectations of a demand nature regarding acceptable group behavior






30. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






31. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






32. Minimizing differences and emphasizing common interests; unassertive and cooperative






33. The ability to influence individuals or groups to achieve organizational goals






34. The cognitive ability to see the organization as a whole and the relationships among its parts






35. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






36. Understanding information and reaching a conclusion to solve problems.






37. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






38. Role of finding facts and giving advice or opinions in an organization






39. A purposeful - systematic process for collecting information on the important work-related aspects of a job






40. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






41. Is used to investigate problems - decide on a remedy - and implement a solution.






42. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






43. Planned operations in financial terms






44. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






45. Management process of guiding and motivating employees to meet an organization's objectives






46. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






47. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






48. A summary of intended expenditures along with proposals for how to meet them






49. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






50. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production