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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Father of scientific management






2. An informal group composed of employees who enjoy one another's company and socialize with one another.






3. To reduce limits on trade - countries band together to have free trade amongst themselves






4. Thinking and behavior directed toward attaining a goal that is not readily available






5. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






6. Involves human relations - or the manager's ability to interact effectively with organizational members.






7. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






8. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






9. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






10. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






11. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






12. Groups of people who work together for similar interests or goals.






13. The ability to influence individuals or groups to achieve organizational goals






14. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






15. Sees appraisal as the most crucial aspect of organizational life.






16. Created by the organization to accomplish specific goals within an unspecified time frame






17. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






18. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






19. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






20. Planned operations in financial terms






21. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






22. Show the hierarchical structure and relationships within an organization.






23. General expectations of a demand nature regarding acceptable group behavior






24. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






25. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






26. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






27. The cognitive ability to see the organization as a whole and the relationships among its parts






28. Evaluation of training program conducted after program has been implemented in order to assess outcomes






29. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






30. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






31. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






32. Sources and uses for cash






33. Minimizing differences and emphasizing common interests; unassertive and cooperative






34. Planned operations in non financial terms






35. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






36. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






37. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






38. Understanding information and reaching a conclusion to solve problems.






39. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






40. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






41. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






42. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






43. Managers who supervise operatives (also known as first-line managers or supervisors).






44. Payment for work done






45. A purposeful - systematic process for collecting information on the important work-related aspects of a job






46. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






47. Is used to investigate problems - decide on a remedy - and implement a solution.






48. The arrangement of jobs and the relationships among the jobs in an organization.






49. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






50. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen