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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The arrangement of jobs and the relationships among the jobs in an organization.






2. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






3. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






4. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






5. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






6. Created by the organization to accomplish specific goals within an unspecified time frame






7. To reduce limits on trade - countries band together to have free trade amongst themselves






8. Groups of people who work together for similar interests or goals.






9. Role of finding facts and giving advice or opinions in an organization






10. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






11. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






12. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






13. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






14. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






15. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






16. Is used to investigate problems - decide on a remedy - and implement a solution.






17. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






18. Planned operations in non financial terms






19. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






20. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






21. Show the hierarchical structure and relationships within an organization.






22. Sees appraisal as the most crucial aspect of organizational life.






23. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






24. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






25. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






26. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






27. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






28. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






29. An informal group composed of employees who enjoy one another's company and socialize with one another.






30. Involves human relations - or the manager's ability to interact effectively with organizational members.






31. A summary of intended expenditures along with proposals for how to meet them






32. Father of scientific management






33. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






34. An organization of employees formed to bargain with the employer






35. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






36. Sources and uses for cash






37. Planned operations in financial terms






38. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






39. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






40. Evaluation of training program conducted after program has been implemented in order to assess outcomes






41. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






42. Minimizing differences and emphasizing common interests; unassertive and cooperative






43. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






44. Understanding information and reaching a conclusion to solve problems.






45. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






46. Thinking and behavior directed toward attaining a goal that is not readily available






47. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






48. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






49. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






50. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources