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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability to influence individuals or groups to achieve organizational goals






2. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






3. Evaluation of training program conducted after program has been implemented in order to assess outcomes






4. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






5. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






6. The expertise necessary to be proficient with methods and processes to run front-line operations






7. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






8. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






9. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






10. Is used to investigate problems - decide on a remedy - and implement a solution.






11. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






12. Thinking and behavior directed toward attaining a goal that is not readily available






13. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






14. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






15. Created by the organization to accomplish specific goals within an unspecified time frame






16. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






17. Managers who supervise operatives (also known as first-line managers or supervisors).






18. Payment for work done






19. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






20. Involves human relations - or the manager's ability to interact effectively with organizational members.






21. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






22. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






23. Understanding information and reaching a conclusion to solve problems.






24. To reduce limits on trade - countries band together to have free trade amongst themselves






25. A purposeful - systematic process for collecting information on the important work-related aspects of a job






26. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






27. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






28. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






29. Sees appraisal as the most crucial aspect of organizational life.






30. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






31. Show the hierarchical structure and relationships within an organization.






32. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






33. General expectations of a demand nature regarding acceptable group behavior






34. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






35. A summary of intended expenditures along with proposals for how to meet them






36. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






37. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






38. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






39. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






40. Father of scientific management






41. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






42. Minimizing differences and emphasizing common interests; unassertive and cooperative






43. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






44. Management process of guiding and motivating employees to meet an organization's objectives






45. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






46. Sources and uses for cash






47. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






48. Groups of people who work together for similar interests or goals.






49. An informal group composed of employees who enjoy one another's company and socialize with one another.






50. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict