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Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Divided manager's job into three types: interpersonal - informational - decisional
Leading
Smoothing
Henry Mintzberg
Role Ambiguity
2. Minimizing differences and emphasizing common interests; unassertive and cooperative
Leadership
Smoothing
Operating budget
Robert Blake and Jane Mouton
3. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.
Robert Blake and Jane Mouton
First Level Managers
Personnel Recruitment
Non-Compete Agreement
4. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Heirarchy of Needs
Outsourcing
Frederick Herzberg
Confronting
5. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Lawrie
Decision Making
Management
Outsourcing
6. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination
Role Ambiguity
Organizational Structure
Performance Appraisal
Compromising
7. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Top Level Managers
Diagnostic Skill
Authority
Robert Blake and Jane Mouton
8. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not
Controlling
Role Ambiguity
Summative Evaluation
Peter Senge
9. Created by the organization to accomplish specific goals within an unspecified time frame
Non-Compete Agreement
Functional Groups
Problem Solving
Organizing
10. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out
Top Level Managers
Action Learning
Performance Appraisal
Planning
11. A purposeful - systematic process for collecting information on the important work-related aspects of a job
Job Analysis
Work Roles
Budget
Controlling
12. Is used to investigate problems - decide on a remedy - and implement a solution.
Diagnostic Skill
Do NOT ask
Authority
Maintenance Roles
13. The cognitive ability to see the organization as a whole and the relationships among its parts
Union
Avoiding
Task Groups
Conceptual Skill
14. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
Friendship Groups
Confronting
Organizational Development
Trade Alliance
15. Role of finding facts and giving advice or opinions in an organization
Conceptual Skill
Group Structure
Informer Role
Trade Alliance
16. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'
Avoiding
Abraham Maslow
Performance Appraisal
Taylorism
17. Planned operations in financial terms
Budget
Functional Groups
Operating budget
Smoothing
18. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning
Role Ambiguity
Frederick Taylor
Command Groups
Peter Senge
19. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you
Abraham Maslow
Leadership
Heirarchy of Needs
Personnel Recruitment
20. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
Friendship Groups
Blocking Roles
Non-Compete Agreement
Technical Skill
21. Sources and uses for cash
Role Ambiguity
Performance Appraisal
Arbitration
Financial Budget
22. The process of anticipating future events and determining strategies to achieve organizational objectives in the future
Planning
Union
Tom Gilbert
Top Level Managers
23. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?
Henry Mintzberg
Job Analysis
Do NOT ask
Diagnostic Skill
24. Thinking and behavior directed toward attaining a goal that is not readily available
Avoiding
Problem Solving
Peter Senge
Summative Evaluation
25. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.
Outsourcing
Taylorism
Conceptual Skill
Nonmonetary budget
26. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources
Diagnostic Skill
Frederick Herzberg
Budget
Authority
27. Father of scientific management
Henry Mintzberg
Conceptual Skill
Smoothing
Frederick Taylor
28. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.
Performance Appraisal
Task Groups
Political Skill
Authority
29. Groups of people who work together for similar interests or goals.
Compromising
Interest Groups
Organizational Structure
Decision Making
30. Planned operations in non financial terms
Global Environment
Functional Groups
Nonmonetary budget
Abraham Maslow
31. Management process of determining how best to arrange an organization's resources and activities into a coherent structure
Middle Level Managers
Renumeration
Organizing
Summative Evaluation
32. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Nonmonetary budget
Functional Groups
Blocking Roles
Tom Gilbert
33. A summary of intended expenditures along with proposals for how to meet them
Budget
Frederick Herzberg
Performance Appraisal
Organizational Development
34. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition
Frederick Herzberg
Work Roles
Confronting
Middle Level Managers
35. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Compromising
Interest Groups
Group Structure
Taylorism
36. General expectations of a demand nature regarding acceptable group behavior
Group Norms
Conceptual Skill
Role Ambiguity
Compromising
37. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Summative Evaluation
Middle Level Managers
Frederick Taylor
Derven
38. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Global Environment
Tom Gilbert
Functional Groups
Informer Role
39. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties
Henry Mintzberg
Budget
Organizational Development
Compromising
40. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Frederick Taylor
Personnel Recruitment
Interpersonal Skill
Diagnostic Skill
41. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it
Derven
Interest Groups
Organization Charts
Leading
42. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.
Outsourcing
Union
Command Groups
Tom Gilbert
43. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms
Organizational Structure
Derven
Controlling
Group Structure
44. Understanding information and reaching a conclusion to solve problems.
Decision Making
Command Groups
Robert Blake and Jane Mouton
Controlling
45. Sees appraisal as the most crucial aspect of organizational life.
Budget
Leadership
Lawrie
Middle Level Managers
46. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
Work Roles
Do NOT ask
Operating budget
Management
47. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.
Controlling
Middle Level Managers
Organizational Development
Performance Appraisal
48. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict
Organizing
Arbitration
First Level Managers
Maintenance Roles
49. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company
Regional Economic Integration
Non-Compete Agreement
Lawrie
Global Environment
50. The arrangement of jobs and the relationships among the jobs in an organization.
Organizational Structure
Forcing
Friendship Groups
Leadership