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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






2. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






3. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






4. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






5. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






6. The arrangement of jobs and the relationships among the jobs in an organization.






7. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






8. Thinking and behavior directed toward attaining a goal that is not readily available






9. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






10. Sees appraisal as the most crucial aspect of organizational life.






11. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






12. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






13. Planned operations in non financial terms






14. Is used to investigate problems - decide on a remedy - and implement a solution.






15. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






16. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






17. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






18. Management process of guiding and motivating employees to meet an organization's objectives






19. To reduce limits on trade - countries band together to have free trade amongst themselves






20. The expertise necessary to be proficient with methods and processes to run front-line operations






21. The cognitive ability to see the organization as a whole and the relationships among its parts






22. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






23. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






24. Planned operations in financial terms






25. Divided manager's job into three types: interpersonal - informational - decisional






26. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






27. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






28. Involves human relations - or the manager's ability to interact effectively with organizational members.






29. Father of scientific management






30. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






31. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






32. Sources and uses for cash






33. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






34. Managers who supervise operatives (also known as first-line managers or supervisors).






35. An organization of employees formed to bargain with the employer






36. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






37. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






38. A purposeful - systematic process for collecting information on the important work-related aspects of a job






39. Payment for work done






40. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






41. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






42. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






43. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






44. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






45. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






46. An informal group composed of employees who enjoy one another's company and socialize with one another.






47. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






48. Created by the organization to accomplish specific goals within an unspecified time frame






49. Understanding information and reaching a conclusion to solve problems.






50. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen