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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Show the hierarchical structure and relationships within an organization.






2. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






3. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






4. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






5. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






6. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






7. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






8. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






9. A purposeful - systematic process for collecting information on the important work-related aspects of a job






10. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






11. Sees appraisal as the most crucial aspect of organizational life.






12. The expertise necessary to be proficient with methods and processes to run front-line operations






13. Involves human relations - or the manager's ability to interact effectively with organizational members.






14. Understanding information and reaching a conclusion to solve problems.






15. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






16. To reduce limits on trade - countries band together to have free trade amongst themselves






17. Planned operations in non financial terms






18. Payment for work done






19. Thinking and behavior directed toward attaining a goal that is not readily available






20. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






21. Sources and uses for cash






22. Evaluation of training program conducted after program has been implemented in order to assess outcomes






23. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






24. Created by the organization to accomplish specific goals within an unspecified time frame






25. Management process of guiding and motivating employees to meet an organization's objectives






26. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






27. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






28. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






29. The cognitive ability to see the organization as a whole and the relationships among its parts






30. Managers who supervise operatives (also known as first-line managers or supervisors).






31. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






32. An organization of employees formed to bargain with the employer






33. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






34. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






35. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






36. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






37. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






38. The ability to influence individuals or groups to achieve organizational goals






39. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






40. Role of finding facts and giving advice or opinions in an organization






41. Minimizing differences and emphasizing common interests; unassertive and cooperative






42. Is used to investigate problems - decide on a remedy - and implement a solution.






43. Planned operations in financial terms






44. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






45. A summary of intended expenditures along with proposals for how to meet them






46. The arrangement of jobs and the relationships among the jobs in an organization.






47. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






48. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






49. General expectations of a demand nature regarding acceptable group behavior






50. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict