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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






2. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






3. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






4. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






5. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






6. A purposeful - systematic process for collecting information on the important work-related aspects of a job






7. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






8. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






9. Understanding information and reaching a conclusion to solve problems.






10. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






11. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






12. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






13. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






14. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






15. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






16. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






17. Created by the organization to accomplish specific goals within an unspecified time frame






18. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






19. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






20. To reduce limits on trade - countries band together to have free trade amongst themselves






21. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






22. The arrangement of jobs and the relationships among the jobs in an organization.






23. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






24. Involves human relations - or the manager's ability to interact effectively with organizational members.






25. Father of scientific management






26. A summary of intended expenditures along with proposals for how to meet them






27. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






28. Payment for work done






29. An organization of employees formed to bargain with the employer






30. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






31. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






32. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






33. Planned operations in financial terms






34. Evaluation of training program conducted after program has been implemented in order to assess outcomes






35. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






36. Is used to investigate problems - decide on a remedy - and implement a solution.






37. General expectations of a demand nature regarding acceptable group behavior






38. Management process of guiding and motivating employees to meet an organization's objectives






39. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






40. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






41. Groups of people who work together for similar interests or goals.






42. Managers who supervise operatives (also known as first-line managers or supervisors).






43. Minimizing differences and emphasizing common interests; unassertive and cooperative






44. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






45. Role of finding facts and giving advice or opinions in an organization






46. The ability to influence individuals or groups to achieve organizational goals






47. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






48. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






49. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






50. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.







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