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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The arrangement of jobs and the relationships among the jobs in an organization.






2. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






3. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






4. Minimizing differences and emphasizing common interests; unassertive and cooperative






5. The expertise necessary to be proficient with methods and processes to run front-line operations






6. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






7. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






8. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






9. Planned operations in financial terms






10. Sources and uses for cash






11. Planned operations in non financial terms






12. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






13. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






14. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






15. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






16. Managers who supervise operatives (also known as first-line managers or supervisors).






17. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






18. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






19. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






20. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






21. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






22. To reduce limits on trade - countries band together to have free trade amongst themselves






23. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






24. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






25. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






26. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






27. Thinking and behavior directed toward attaining a goal that is not readily available






28. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






29. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






30. Sees appraisal as the most crucial aspect of organizational life.






31. General expectations of a demand nature regarding acceptable group behavior






32. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






33. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






34. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






35. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






36. Management process of guiding and motivating employees to meet an organization's objectives






37. Divided manager's job into three types: interpersonal - informational - decisional






38. Evaluation of training program conducted after program has been implemented in order to assess outcomes






39. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






40. Role of finding facts and giving advice or opinions in an organization






41. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






42. Payment for work done






43. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






44. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






45. Understanding information and reaching a conclusion to solve problems.






46. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






47. The cognitive ability to see the organization as a whole and the relationships among its parts






48. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






49. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






50. The ability to influence individuals or groups to achieve organizational goals






Can you answer 50 questions in 15 minutes?



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