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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






2. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






3. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






4. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






5. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






6. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






7. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






8. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






9. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






10. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






11. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






12. The ability to influence individuals or groups to achieve organizational goals






13. Role of finding facts and giving advice or opinions in an organization






14. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






15. Father of scientific management






16. Created by the organization to accomplish specific goals within an unspecified time frame






17. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






18. An organization of employees formed to bargain with the employer






19. Planned operations in financial terms






20. The arrangement of jobs and the relationships among the jobs in an organization.






21. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






22. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






23. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






24. Planned operations in non financial terms






25. The expertise necessary to be proficient with methods and processes to run front-line operations






26. Payment for work done






27. Sources and uses for cash






28. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






29. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






30. The cognitive ability to see the organization as a whole and the relationships among its parts






31. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






32. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






33. Is used to investigate problems - decide on a remedy - and implement a solution.






34. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






35. Managers who supervise operatives (also known as first-line managers or supervisors).






36. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






37. Show the hierarchical structure and relationships within an organization.






38. Divided manager's job into three types: interpersonal - informational - decisional






39. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






40. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






41. An informal group composed of employees who enjoy one another's company and socialize with one another.






42. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






43. General expectations of a demand nature regarding acceptable group behavior






44. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






45. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






46. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






47. Groups of people who work together for similar interests or goals.






48. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






49. A purposeful - systematic process for collecting information on the important work-related aspects of a job






50. Sees appraisal as the most crucial aspect of organizational life.