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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Involves human relations - or the manager's ability to interact effectively with organizational members.






2. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






3. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






4. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






5. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






6. Show the hierarchical structure and relationships within an organization.






7. The expertise necessary to be proficient with methods and processes to run front-line operations






8. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






9. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






10. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






11. Thinking and behavior directed toward attaining a goal that is not readily available






12. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






13. Sees appraisal as the most crucial aspect of organizational life.






14. The arrangement of jobs and the relationships among the jobs in an organization.






15. General expectations of a demand nature regarding acceptable group behavior






16. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






17. Evaluation of training program conducted after program has been implemented in order to assess outcomes






18. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






19. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






20. Payment for work done






21. Father of scientific management






22. Minimizing differences and emphasizing common interests; unassertive and cooperative






23. Planned operations in non financial terms






24. Management process of guiding and motivating employees to meet an organization's objectives






25. Understanding information and reaching a conclusion to solve problems.






26. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






27. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






28. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






29. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






30. An informal group composed of employees who enjoy one another's company and socialize with one another.






31. Managers who supervise operatives (also known as first-line managers or supervisors).






32. A summary of intended expenditures along with proposals for how to meet them






33. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






34. The ability to influence individuals or groups to achieve organizational goals






35. The cognitive ability to see the organization as a whole and the relationships among its parts






36. Planned operations in financial terms






37. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






38. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






39. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






40. Groups of people who work together for similar interests or goals.






41. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






42. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






43. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






44. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






45. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






46. Is used to investigate problems - decide on a remedy - and implement a solution.






47. An organization of employees formed to bargain with the employer






48. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






49. To reduce limits on trade - countries band together to have free trade amongst themselves






50. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination