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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






2. Evaluation of training program conducted after program has been implemented in order to assess outcomes






3. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






4. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






5. Management process of guiding and motivating employees to meet an organization's objectives






6. Sees appraisal as the most crucial aspect of organizational life.






7. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






8. Managers who supervise operatives (also known as first-line managers or supervisors).






9. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






10. A summary of intended expenditures along with proposals for how to meet them






11. An organization of employees formed to bargain with the employer






12. The cognitive ability to see the organization as a whole and the relationships among its parts






13. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






14. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






15. Divided manager's job into three types: interpersonal - informational - decisional






16. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






17. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






18. Sources and uses for cash






19. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






20. An informal group composed of employees who enjoy one another's company and socialize with one another.






21. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






22. Involves human relations - or the manager's ability to interact effectively with organizational members.






23. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






24. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






25. Understanding information and reaching a conclusion to solve problems.






26. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






27. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






28. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






29. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






30. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






31. Thinking and behavior directed toward attaining a goal that is not readily available






32. To reduce limits on trade - countries band together to have free trade amongst themselves






33. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






34. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






35. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






36. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






37. Created by the organization to accomplish specific goals within an unspecified time frame






38. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






39. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






40. The expertise necessary to be proficient with methods and processes to run front-line operations






41. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






42. Planned operations in non financial terms






43. Show the hierarchical structure and relationships within an organization.






44. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






45. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






46. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






47. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






48. Father of scientific management






49. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






50. Role of finding facts and giving advice or opinions in an organization







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