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Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions
Problem Solving
Compromising
Middle Level Managers
Task Groups
2. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out
Action Learning
Conceptual Skill
Modern Appraisal
Smoothing
3. Managers who supervise operatives (also known as first-line managers or supervisors).
First Level Managers
Robert Blake and Jane Mouton
Forcing
Organizational Structure
4. Created by the organization to accomplish specific goals within an unspecified time frame
Personnel Recruitment
Trade Alliance
Management
Functional Groups
5. Involves human relations - or the manager's ability to interact effectively with organizational members.
Interpersonal Skill
Frederick Taylor
Robert Blake and Jane Mouton
Group Structure
6. The cognitive ability to see the organization as a whole and the relationships among its parts
Action Learning
Avoiding
Global Environment
Conceptual Skill
7. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
Do NOT ask
Peter Senge
Financial Budget
Work Roles
8. The arrangement of jobs and the relationships among the jobs in an organization.
Financial Budget
Organizational Structure
Henry Mintzberg
Derven
9. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties
Compromising
Regional Economic Integration
Group Structure
Smoothing
10. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not
Command Groups
Controlling
Diagnostic Skill
Authority
11. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.
Forcing
Job Analysis
Smoothing
Friendship Groups
12. Is used to investigate problems - decide on a remedy - and implement a solution.
Blocking Roles
Diagnostic Skill
Interest Groups
Organizational Development
13. The ability to influence individuals or groups to achieve organizational goals
Task Groups
Tom Gilbert
Budget
Leadership
14. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.
Action Learning
Middle Level Managers
Management
Friendship Groups
15. Sees appraisal as the most crucial aspect of organizational life.
Lawrie
Henry Mintzberg
Conceptual Skill
Operating budget
16. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms
Taylorism
Group Structure
Frederick Taylor
Nonmonetary budget
17. Groups of people who work together for similar interests or goals.
Planning
Management
Derven
Interest Groups
18. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down
Maintenance Roles
Do NOT ask
Group Norms
Avoiding
19. Management process of determining how best to arrange an organization's resources and activities into a coherent structure
Organizing
Organization Charts
Outsourcing
Global Environment
20. Planned operations in financial terms
Operating budget
Functional Groups
Middle Level Managers
Organizing
21. Father of scientific management
Frederick Taylor
Modern Appraisal
Heirarchy of Needs
Task Groups
22. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Problem Solving
Organizing
Decision Making
Summative Evaluation
23. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you
Interest Groups
Heirarchy of Needs
Regional Economic Integration
Decision Making
24. Management process of guiding and motivating employees to meet an organization's objectives
Smoothing
Leading
Non-Compete Agreement
Informer Role
25. Understanding information and reaching a conclusion to solve problems.
Regional Economic Integration
Do NOT ask
Decision Making
Robert Blake and Jane Mouton
26. Sources and uses for cash
Taylorism
Organizational Development
Summative Evaluation
Financial Budget
27. Thinking and behavior directed toward attaining a goal that is not readily available
Forcing
Summative Evaluation
Problem Solving
Outsourcing
28. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.
Political Skill
Modern Appraisal
Derven
Planning
29. Payment for work done
Renumeration
Problem Solving
Job Analysis
Abraham Maslow
30. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
Union
Blocking Roles
Work Roles
Nonmonetary budget
31. Planned operations in non financial terms
Compromising
Nonmonetary budget
Organizational Structure
Robert Blake and Jane Mouton
32. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Friendship Groups
Operating budget
Decision Making
Management
33. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?
Lawrie
Decision Making
Problem Solving
Do NOT ask
34. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.
Robert Blake and Jane Mouton
Taylorism
Regional Economic Integration
Action Learning
35. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict
Derven
Operating budget
Maintenance Roles
Command Groups
36. Divided manager's job into three types: interpersonal - informational - decisional
Henry Mintzberg
Union
Frederick Taylor
Friendship Groups
37. To reduce limits on trade - countries band together to have free trade amongst themselves
Trade Alliance
Political Skill
Action Learning
Role Ambiguity
38. The process of anticipating future events and determining strategies to achieve organizational objectives in the future
Frederick Taylor
Planning
Group Norms
Financial Budget
39. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Confronting
Top Level Managers
Controlling
Frederick Herzberg
40. An organization of employees formed to bargain with the employer
Compromising
Informer Role
Forcing
Union
41. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.
Job Analysis
Union
Arbitration
Command Groups
42. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'
Regional Economic Integration
Frederick Herzberg
Abraham Maslow
Blocking Roles
43. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Organizational Development
Abraham Maslow
Personnel Recruitment
Action Learning
44. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Taylorism
Work Roles
Confronting
Interpersonal Skill
45. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
Functional Groups
Role Ambiguity
Organizational Development
Arbitration
46. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production
Technical Skill
Compromising
Regional Economic Integration
Financial Budget
47. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination
Avoiding
Performance Appraisal
Forcing
Technical Skill
48. General expectations of a demand nature regarding acceptable group behavior
Friendship Groups
Group Norms
Henry Mintzberg
Technical Skill
49. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Global Environment
Budget
Technical Skill
Modern Appraisal
50. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Taylorism
Renumeration
Tom Gilbert
Lawrie