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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Created by the organization to accomplish specific goals within an unspecified time frame






2. General expectations of a demand nature regarding acceptable group behavior






3. Management process of guiding and motivating employees to meet an organization's objectives






4. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






5. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






6. The expertise necessary to be proficient with methods and processes to run front-line operations






7. Thinking and behavior directed toward attaining a goal that is not readily available






8. Evaluation of training program conducted after program has been implemented in order to assess outcomes






9. Payment for work done






10. An informal group composed of employees who enjoy one another's company and socialize with one another.






11. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






12. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






13. Is used to investigate problems - decide on a remedy - and implement a solution.






14. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






15. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






16. A summary of intended expenditures along with proposals for how to meet them






17. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






18. Father of scientific management






19. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






20. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






21. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






22. Planned operations in non financial terms






23. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






24. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






25. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






26. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






27. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






28. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






29. Involves human relations - or the manager's ability to interact effectively with organizational members.






30. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






31. Divided manager's job into three types: interpersonal - informational - decisional






32. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






33. Show the hierarchical structure and relationships within an organization.






34. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






35. Understanding information and reaching a conclusion to solve problems.






36. Planned operations in financial terms






37. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






38. Groups of people who work together for similar interests or goals.






39. The cognitive ability to see the organization as a whole and the relationships among its parts






40. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






41. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






42. The arrangement of jobs and the relationships among the jobs in an organization.






43. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






44. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






45. Role of finding facts and giving advice or opinions in an organization






46. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






47. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






48. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






49. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






50. Minimizing differences and emphasizing common interests; unassertive and cooperative