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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






2. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






3. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






4. The arrangement of jobs and the relationships among the jobs in an organization.






5. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






6. An informal group composed of employees who enjoy one another's company and socialize with one another.






7. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






8. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






9. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






10. Sees appraisal as the most crucial aspect of organizational life.






11. Sources and uses for cash






12. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






13. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






14. Evaluation of training program conducted after program has been implemented in order to assess outcomes






15. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






16. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






17. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






18. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






19. Thinking and behavior directed toward attaining a goal that is not readily available






20. An organization of employees formed to bargain with the employer






21. Role of finding facts and giving advice or opinions in an organization






22. The expertise necessary to be proficient with methods and processes to run front-line operations






23. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






24. Involves human relations - or the manager's ability to interact effectively with organizational members.






25. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






26. Management process of guiding and motivating employees to meet an organization's objectives






27. General expectations of a demand nature regarding acceptable group behavior






28. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






29. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






30. Is used to investigate problems - decide on a remedy - and implement a solution.






31. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






32. Planned operations in financial terms






33. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






34. Father of scientific management






35. A summary of intended expenditures along with proposals for how to meet them






36. Managers who supervise operatives (also known as first-line managers or supervisors).






37. Planned operations in non financial terms






38. Understanding information and reaching a conclusion to solve problems.






39. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






40. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






41. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






42. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






43. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






44. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






45. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






46. The cognitive ability to see the organization as a whole and the relationships among its parts






47. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






48. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






49. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






50. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not







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