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Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability to influence individuals or groups to achieve organizational goals
Management
Global Environment
Leadership
Blocking Roles
2. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it
Decision Making
Derven
Organizing
Task Groups
3. Role of finding facts and giving advice or opinions in an organization
Arbitration
Informer Role
Trade Alliance
Budget
4. An informal group composed of employees who enjoy one another's company and socialize with one another.
Derven
Job Analysis
Friendship Groups
Trade Alliance
5. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Regional Economic Integration
Technical Skill
Personnel Recruitment
Management
6. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning
Compromising
Controlling
Peter Senge
Role Ambiguity
7. An organization of employees formed to bargain with the employer
Blocking Roles
Union
Interest Groups
Abraham Maslow
8. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Top Level Managers
Informer Role
Renumeration
Non-Compete Agreement
9. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms
Leadership
Group Structure
First Level Managers
Performance Appraisal
10. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development
Problem Solving
Smoothing
Modern Appraisal
Frederick Herzberg
11. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
Organizational Development
Outsourcing
Decision Making
Job Analysis
12. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
First Level Managers
Action Learning
Organization Charts
Management
13. To reduce limits on trade - countries band together to have free trade amongst themselves
Peter Senge
Technical Skill
Union
Trade Alliance
14. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.
Modern Appraisal
Outsourcing
Non-Compete Agreement
Leading
15. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Lawrie
Organization Charts
Global Environment
Informer Role
16. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.
Command Groups
Forcing
Job Analysis
Robert Blake and Jane Mouton
17. Planned operations in non financial terms
Interpersonal Skill
Nonmonetary budget
Task Groups
Group Norms
18. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.
Command Groups
Frederick Taylor
Financial Budget
Conceptual Skill
19. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production
Job Analysis
Blocking Roles
Regional Economic Integration
Frederick Taylor
20. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Avoiding
Frederick Herzberg
Job Analysis
Modern Appraisal
21. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.
Political Skill
Management
Budget
Informer Role
22. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination
Group Norms
Frederick Taylor
Performance Appraisal
Henry Mintzberg
23. The expertise necessary to be proficient with methods and processes to run front-line operations
Command Groups
Operating budget
Technical Skill
Organizational Structure
24. Divided manager's job into three types: interpersonal - informational - decisional
Trade Alliance
Top Level Managers
Confronting
Henry Mintzberg
25. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.
Performance Appraisal
Trade Alliance
Middle Level Managers
Blocking Roles
26. Show the hierarchical structure and relationships within an organization.
Top Level Managers
Peter Senge
Henry Mintzberg
Organization Charts
27. Father of scientific management
Decision Making
Renumeration
Frederick Taylor
Management
28. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Modern Appraisal
Diagnostic Skill
Taylorism
Global Environment
29. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
Political Skill
Work Roles
Avoiding
Organizational Development
30. Managers who supervise operatives (also known as first-line managers or supervisors).
First Level Managers
Organizational Development
Leadership
Authority
31. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition
Frederick Herzberg
Decision Making
Lawrie
Confronting
32. Payment for work done
Authority
Diagnostic Skill
Outsourcing
Renumeration
33. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions
Taylorism
Lawrie
Interest Groups
Task Groups
34. Planned operations in financial terms
Technical Skill
Nonmonetary budget
Arbitration
Operating budget
35. A summary of intended expenditures along with proposals for how to meet them
Budget
Robert Blake and Jane Mouton
Maintenance Roles
Interpersonal Skill
36. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Taylorism
Functional Groups
Summative Evaluation
Regional Economic Integration
37. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not
Modern Appraisal
Controlling
Work Roles
Task Groups
38. The cognitive ability to see the organization as a whole and the relationships among its parts
Organizing
Global Environment
Abraham Maslow
Conceptual Skill
39. Thinking and behavior directed toward attaining a goal that is not readily available
Diagnostic Skill
Problem Solving
Confronting
Informer Role
40. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
Planning
Organizational Structure
Heirarchy of Needs
Blocking Roles
41. Sees appraisal as the most crucial aspect of organizational life.
Organization Charts
Lawrie
Group Structure
Do NOT ask
42. General expectations of a demand nature regarding acceptable group behavior
Regional Economic Integration
Group Norms
Frederick Herzberg
Derven
43. A purposeful - systematic process for collecting information on the important work-related aspects of a job
Henry Mintzberg
Job Analysis
Heirarchy of Needs
Lawrie
44. The process of anticipating future events and determining strategies to achieve organizational objectives in the future
Planning
Avoiding
Lawrie
Global Environment
45. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources
Peter Senge
Decision Making
Authority
Role Ambiguity
46. Understanding information and reaching a conclusion to solve problems.
Functional Groups
Decision Making
Henry Mintzberg
Frederick Taylor
47. Minimizing differences and emphasizing common interests; unassertive and cooperative
Smoothing
Management
Tom Gilbert
Decision Making
48. The arrangement of jobs and the relationships among the jobs in an organization.
Organizational Structure
Regional Economic Integration
Frederick Taylor
Global Environment
49. Groups of people who work together for similar interests or goals.
Interest Groups
Organizational Structure
Frederick Taylor
Trade Alliance
50. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
Problem Solving
Arbitration
Role Ambiguity
Frederick Taylor