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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Role of finding facts and giving advice or opinions in an organization






2. The arrangement of jobs and the relationships among the jobs in an organization.






3. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






4. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






5. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






6. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






7. Understanding information and reaching a conclusion to solve problems.






8. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






9. An informal group composed of employees who enjoy one another's company and socialize with one another.






10. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






11. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






12. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






13. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






14. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






15. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






16. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






17. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






18. Father of scientific management






19. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






20. The expertise necessary to be proficient with methods and processes to run front-line operations






21. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






22. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






23. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






24. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






25. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






26. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






27. Planned operations in financial terms






28. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






29. Sources and uses for cash






30. Payment for work done






31. To reduce limits on trade - countries band together to have free trade amongst themselves






32. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






33. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






34. A summary of intended expenditures along with proposals for how to meet them






35. Planned operations in non financial terms






36. Thinking and behavior directed toward attaining a goal that is not readily available






37. Involves human relations - or the manager's ability to interact effectively with organizational members.






38. General expectations of a demand nature regarding acceptable group behavior






39. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






40. The ability to influence individuals or groups to achieve organizational goals






41. Show the hierarchical structure and relationships within an organization.






42. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






43. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






44. Minimizing differences and emphasizing common interests; unassertive and cooperative






45. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






46. Managers who supervise operatives (also known as first-line managers or supervisors).






47. A purposeful - systematic process for collecting information on the important work-related aspects of a job






48. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






49. Groups of people who work together for similar interests or goals.






50. Prevent the group from functioning effectively because they attack other group members or divert the groups attention