Test your basic knowledge |

DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






2. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






3. The arrangement of jobs and the relationships among the jobs in an organization.






4. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






5. Is used to investigate problems - decide on a remedy - and implement a solution.






6. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






7. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






8. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






9. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






10. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






11. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






12. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






13. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






14. Groups of people who work together for similar interests or goals.






15. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






16. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






17. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






18. Involves human relations - or the manager's ability to interact effectively with organizational members.






19. Sources and uses for cash






20. The expertise necessary to be proficient with methods and processes to run front-line operations






21. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






22. General expectations of a demand nature regarding acceptable group behavior






23. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






24. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






25. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






26. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






27. Divided manager's job into three types: interpersonal - informational - decisional






28. To reduce limits on trade - countries band together to have free trade amongst themselves






29. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






30. Sees appraisal as the most crucial aspect of organizational life.






31. Evaluation of training program conducted after program has been implemented in order to assess outcomes






32. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






33. The cognitive ability to see the organization as a whole and the relationships among its parts






34. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






35. An organization of employees formed to bargain with the employer






36. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






37. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






38. Thinking and behavior directed toward attaining a goal that is not readily available






39. Managers who supervise operatives (also known as first-line managers or supervisors).






40. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






41. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






42. Payment for work done






43. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






44. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






45. Planned operations in non financial terms






46. Role of finding facts and giving advice or opinions in an organization






47. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






48. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






49. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






50. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning