SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties
Confronting
Trade Alliance
Compromising
Do NOT ask
2. Divided manager's job into three types: interpersonal - informational - decisional
Controlling
Do NOT ask
Political Skill
Henry Mintzberg
3. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Tom Gilbert
Group Structure
Top Level Managers
Union
4. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
First Level Managers
Confronting
Henry Mintzberg
Global Environment
5. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions
Task Groups
Interpersonal Skill
Maintenance Roles
Robert Blake and Jane Mouton
6. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
Controlling
Organizing
Personnel Recruitment
Work Roles
7. Sources and uses for cash
Organizational Structure
Friendship Groups
Financial Budget
Taylorism
8. To reduce limits on trade - countries band together to have free trade amongst themselves
Organizing
Trade Alliance
Outsourcing
Leadership
9. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Smoothing
Frederick Herzberg
Modern Appraisal
Renumeration
10. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Conceptual Skill
Political Skill
Top Level Managers
Non-Compete Agreement
11. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
Job Analysis
First Level Managers
Political Skill
Blocking Roles
12. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production
Functional Groups
Regional Economic Integration
Non-Compete Agreement
Action Learning
13. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.
Conceptual Skill
Organizing
Outsourcing
Top Level Managers
14. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
Financial Budget
Arbitration
Avoiding
Interest Groups
15. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company
Performance Appraisal
Non-Compete Agreement
Organizational Structure
Avoiding
16. Understanding information and reaching a conclusion to solve problems.
Decision Making
Budget
Blocking Roles
Planning
17. The process of anticipating future events and determining strategies to achieve organizational objectives in the future
Non-Compete Agreement
Planning
Task Groups
Tom Gilbert
18. An informal group composed of employees who enjoy one another's company and socialize with one another.
Confronting
Authority
Friendship Groups
Peter Senge
19. Thinking and behavior directed toward attaining a goal that is not readily available
Planning
Organizing
Smoothing
Problem Solving
20. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'
Abraham Maslow
Do NOT ask
Problem Solving
Task Groups
21. Sees appraisal as the most crucial aspect of organizational life.
Non-Compete Agreement
Friendship Groups
Lawrie
Group Norms
22. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Operating budget
Taylorism
Outsourcing
Work Roles
23. Planned operations in financial terms
Operating budget
Frederick Herzberg
Arbitration
Functional Groups
24. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down
Renumeration
Avoiding
Nonmonetary budget
Decision Making
25. The expertise necessary to be proficient with methods and processes to run front-line operations
Leadership
Middle Level Managers
Blocking Roles
Technical Skill
26. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?
Leading
Technical Skill
Budget
Do NOT ask
27. Management process of determining how best to arrange an organization's resources and activities into a coherent structure
Outsourcing
Organizing
Operating budget
Organization Charts
28. A summary of intended expenditures along with proposals for how to meet them
Informer Role
Budget
Organization Charts
Non-Compete Agreement
29. Management process of guiding and motivating employees to meet an organization's objectives
Command Groups
Global Environment
Leadership
Leading
30. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Peter Senge
Personnel Recruitment
Non-Compete Agreement
Forcing
31. Father of scientific management
Operating budget
Friendship Groups
Modern Appraisal
Frederick Taylor
32. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you
Heirarchy of Needs
Top Level Managers
Henry Mintzberg
Organizational Development
33. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning
Robert Blake and Jane Mouton
Leadership
Peter Senge
Problem Solving
34. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition
Confronting
Maintenance Roles
Action Learning
Tom Gilbert
35. Planned operations in non financial terms
Job Analysis
Political Skill
Financial Budget
Nonmonetary budget
36. The cognitive ability to see the organization as a whole and the relationships among its parts
Interpersonal Skill
Conceptual Skill
Organization Charts
Interest Groups
37. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.
Work Roles
Planning
Forcing
Organizational Development
38. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources
Action Learning
Authority
Do NOT ask
Smoothing
39. The ability to influence individuals or groups to achieve organizational goals
Group Structure
Derven
Functional Groups
Leadership
40. A purposeful - systematic process for collecting information on the important work-related aspects of a job
Job Analysis
Summative Evaluation
Financial Budget
Organizational Structure
41. Created by the organization to accomplish specific goals within an unspecified time frame
Functional Groups
Problem Solving
Forcing
Union
42. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.
Financial Budget
Robert Blake and Jane Mouton
Action Learning
Renumeration
43. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms
Group Structure
Derven
Do NOT ask
Blocking Roles
44. Managers who supervise operatives (also known as first-line managers or supervisors).
First Level Managers
Derven
Technical Skill
Leading
45. Groups of people who work together for similar interests or goals.
Interest Groups
Outsourcing
Operating budget
Task Groups
46. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out
Abraham Maslow
Regional Economic Integration
Action Learning
Work Roles
47. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Summative Evaluation
Regional Economic Integration
Command Groups
Henry Mintzberg
48. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.
Middle Level Managers
Derven
Problem Solving
Group Norms
49. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Renumeration
Management
Leadership
Job Analysis
50. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination
Top Level Managers
Operating budget
Performance Appraisal
Non-Compete Agreement