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Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Tom Gilbert
Top Level Managers
Authority
Derven
2. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
Work Roles
Confronting
Performance Appraisal
Conceptual Skill
3. The cognitive ability to see the organization as a whole and the relationships among its parts
Conceptual Skill
Group Structure
Command Groups
Organizational Development
4. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
First Level Managers
Top Level Managers
Problem Solving
Robert Blake and Jane Mouton
5. Divided manager's job into three types: interpersonal - informational - decisional
Command Groups
Henry Mintzberg
Budget
Robert Blake and Jane Mouton
6. General expectations of a demand nature regarding acceptable group behavior
Interpersonal Skill
Job Analysis
Group Norms
Modern Appraisal
7. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms
First Level Managers
Organization Charts
Interpersonal Skill
Group Structure
8. An organization of employees formed to bargain with the employer
Outsourcing
Command Groups
Union
Tom Gilbert
9. Father of scientific management
Action Learning
Frederick Taylor
Budget
Henry Mintzberg
10. The process of anticipating future events and determining strategies to achieve organizational objectives in the future
Confronting
Planning
Non-Compete Agreement
Nonmonetary budget
11. Minimizing differences and emphasizing common interests; unassertive and cooperative
Diagnostic Skill
Outsourcing
Smoothing
Maintenance Roles
12. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources
Command Groups
Political Skill
Role Ambiguity
Authority
13. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not
Action Learning
Controlling
Political Skill
Summative Evaluation
14. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Modern Appraisal
Role Ambiguity
Frederick Herzberg
Nonmonetary budget
15. Understanding information and reaching a conclusion to solve problems.
Confronting
Management
Decision Making
Smoothing
16. A purposeful - systematic process for collecting information on the important work-related aspects of a job
Job Analysis
Authority
Group Structure
Informer Role
17. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Problem Solving
Arbitration
Global Environment
Summative Evaluation
18. Groups of people who work together for similar interests or goals.
Compromising
Interest Groups
Job Analysis
Summative Evaluation
19. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down
Peter Senge
Avoiding
Summative Evaluation
Operating budget
20. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
Organizational Development
Financial Budget
Global Environment
Group Structure
21. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination
Performance Appraisal
Smoothing
Personnel Recruitment
Frederick Taylor
22. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties
Compromising
Organization Charts
First Level Managers
Lawrie
23. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning
Modern Appraisal
Peter Senge
Taylorism
Union
24. An informal group composed of employees who enjoy one another's company and socialize with one another.
Problem Solving
Renumeration
Abraham Maslow
Friendship Groups
25. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?
Trade Alliance
Do NOT ask
Non-Compete Agreement
Middle Level Managers
26. Sees appraisal as the most crucial aspect of organizational life.
Lawrie
Blocking Roles
Global Environment
Job Analysis
27. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production
Regional Economic Integration
Problem Solving
Organizational Development
Interpersonal Skill
28. Management process of guiding and motivating employees to meet an organization's objectives
Diagnostic Skill
Command Groups
Informer Role
Leading
29. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Personnel Recruitment
Problem Solving
Trade Alliance
Blocking Roles
30. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition
Organizational Structure
Confronting
Top Level Managers
Controlling
31. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Global Environment
Forcing
Lawrie
Modern Appraisal
32. Payment for work done
Decision Making
Forcing
Job Analysis
Renumeration
33. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out
Decision Making
Summative Evaluation
Blocking Roles
Action Learning
34. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.
Organization Charts
Forcing
Abraham Maslow
Diagnostic Skill
35. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company
Command Groups
Taylorism
Non-Compete Agreement
Informer Role
36. Involves human relations - or the manager's ability to interact effectively with organizational members.
Budget
Organization Charts
Interpersonal Skill
Abraham Maslow
37. The expertise necessary to be proficient with methods and processes to run front-line operations
Political Skill
Friendship Groups
Informer Role
Technical Skill
38. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions
Maintenance Roles
Taylorism
Political Skill
Task Groups
39. Managers who supervise operatives (also known as first-line managers or supervisors).
Maintenance Roles
First Level Managers
Group Norms
Decision Making
40. A summary of intended expenditures along with proposals for how to meet them
Problem Solving
Taylorism
Do NOT ask
Budget
41. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it
Role Ambiguity
Confronting
Nonmonetary budget
First Level Managers
42. Is used to investigate problems - decide on a remedy - and implement a solution.
Diagnostic Skill
Peter Senge
Decision Making
Organizational Development
43. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it
Lawrie
Henry Mintzberg
Derven
Summative Evaluation
44. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Problem Solving
Trade Alliance
Controlling
Taylorism
45. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.
Technical Skill
Command Groups
Leading
Henry Mintzberg
46. The arrangement of jobs and the relationships among the jobs in an organization.
Organizational Structure
Decision Making
Frederick Herzberg
Renumeration
47. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
Arbitration
Operating budget
Task Groups
Authority
48. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Decision Making
Management
Interest Groups
Group Norms
49. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict
Robert Blake and Jane Mouton
Maintenance Roles
Lawrie
Compromising
50. Created by the organization to accomplish specific goals within an unspecified time frame
Planning
Job Analysis
Taylorism
Functional Groups