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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






2. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






3. Management process of guiding and motivating employees to meet an organization's objectives






4. The cognitive ability to see the organization as a whole and the relationships among its parts






5. Show the hierarchical structure and relationships within an organization.






6. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






7. Minimizing differences and emphasizing common interests; unassertive and cooperative






8. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






9. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






10. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






11. A purposeful - systematic process for collecting information on the important work-related aspects of a job






12. Role of finding facts and giving advice or opinions in an organization






13. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






14. A summary of intended expenditures along with proposals for how to meet them






15. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






16. Groups of people who work together for similar interests or goals.






17. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






18. Divided manager's job into three types: interpersonal - informational - decisional






19. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






20. Planned operations in non financial terms






21. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






22. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






23. Payment for work done






24. General expectations of a demand nature regarding acceptable group behavior






25. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






26. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






27. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






28. Sources and uses for cash






29. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






30. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






31. An organization of employees formed to bargain with the employer






32. Understanding information and reaching a conclusion to solve problems.






33. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






34. The ability to influence individuals or groups to achieve organizational goals






35. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






36. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






37. Sees appraisal as the most crucial aspect of organizational life.






38. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






39. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






40. Thinking and behavior directed toward attaining a goal that is not readily available






41. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






42. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






43. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






44. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






45. Involves human relations - or the manager's ability to interact effectively with organizational members.






46. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






47. The arrangement of jobs and the relationships among the jobs in an organization.






48. An informal group composed of employees who enjoy one another's company and socialize with one another.






49. Father of scientific management






50. To reduce limits on trade - countries band together to have free trade amongst themselves