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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An organization of employees formed to bargain with the employer






2. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






3. Management process of guiding and motivating employees to meet an organization's objectives






4. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






5. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






6. Sources and uses for cash






7. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






8. Planned operations in financial terms






9. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






10. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






11. A summary of intended expenditures along with proposals for how to meet them






12. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






13. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






14. The arrangement of jobs and the relationships among the jobs in an organization.






15. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






16. Created by the organization to accomplish specific goals within an unspecified time frame






17. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






18. Planned operations in non financial terms






19. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






20. Involves human relations - or the manager's ability to interact effectively with organizational members.






21. Divided manager's job into three types: interpersonal - informational - decisional






22. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






23. To reduce limits on trade - countries band together to have free trade amongst themselves






24. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






25. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






26. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






27. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






28. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






29. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






30. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






31. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






32. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






33. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






34. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






35. Payment for work done






36. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






37. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






38. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






39. Sees appraisal as the most crucial aspect of organizational life.






40. Understanding information and reaching a conclusion to solve problems.






41. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






42. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






43. Managers who supervise operatives (also known as first-line managers or supervisors).






44. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






45. Role of finding facts and giving advice or opinions in an organization






46. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






47. An informal group composed of employees who enjoy one another's company and socialize with one another.






48. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






49. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






50. Groups of people who work together for similar interests or goals.