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Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.
Robert Blake and Jane Mouton
Command Groups
Technical Skill
Frederick Taylor
2. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions
Planning
Maintenance Roles
Task Groups
Smoothing
3. Created by the organization to accomplish specific goals within an unspecified time frame
Technical Skill
Nonmonetary budget
Summative Evaluation
Functional Groups
4. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company
Work Roles
Non-Compete Agreement
Financial Budget
Arbitration
5. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'
Outsourcing
Abraham Maslow
Group Structure
Performance Appraisal
6. Management process of guiding and motivating employees to meet an organization's objectives
Non-Compete Agreement
Do NOT ask
Leading
Henry Mintzberg
7. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Tom Gilbert
Organizational Structure
Frederick Taylor
Peter Senge
8. To reduce limits on trade - countries band together to have free trade amongst themselves
Do NOT ask
Trade Alliance
Modern Appraisal
Organizational Structure
9. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Command Groups
Taylorism
Trade Alliance
Union
10. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it
Action Learning
Performance Appraisal
Controlling
Role Ambiguity
11. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out
Action Learning
Robert Blake and Jane Mouton
Political Skill
Group Norms
12. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Smoothing
Management
Group Norms
Regional Economic Integration
13. Groups of people who work together for similar interests or goals.
Group Structure
Political Skill
Interest Groups
Functional Groups
14. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
Organizational Structure
Problem Solving
Blocking Roles
Friendship Groups
15. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it
Union
Informer Role
Derven
Outsourcing
16. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties
Planning
Compromising
Taylorism
Budget
17. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Personnel Recruitment
Summative Evaluation
Confronting
Technical Skill
18. Divided manager's job into three types: interpersonal - informational - decisional
Robert Blake and Jane Mouton
Management
Henry Mintzberg
Decision Making
19. General expectations of a demand nature regarding acceptable group behavior
Interpersonal Skill
Functional Groups
Renumeration
Group Norms
20. Understanding information and reaching a conclusion to solve problems.
Personnel Recruitment
Decision Making
Derven
Management
21. Involves human relations - or the manager's ability to interact effectively with organizational members.
Nonmonetary budget
Functional Groups
Job Analysis
Interpersonal Skill
22. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not
Frederick Herzberg
Budget
Controlling
Personnel Recruitment
23. A summary of intended expenditures along with proposals for how to meet them
Global Environment
Conceptual Skill
Budget
Frederick Herzberg
24. Management process of determining how best to arrange an organization's resources and activities into a coherent structure
Organizing
Union
Authority
Task Groups
25. Thinking and behavior directed toward attaining a goal that is not readily available
Problem Solving
Global Environment
Authority
Robert Blake and Jane Mouton
26. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production
Personnel Recruitment
Summative Evaluation
Regional Economic Integration
Nonmonetary budget
27. Is used to investigate problems - decide on a remedy - and implement a solution.
Organizational Structure
Union
Diagnostic Skill
Arbitration
28. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down
Organizing
Authority
Maintenance Roles
Avoiding
29. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning
Peter Senge
Regional Economic Integration
Decision Making
Command Groups
30. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.
Robert Blake and Jane Mouton
Heirarchy of Needs
Outsourcing
Global Environment
31. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
Authority
Taylorism
Work Roles
Budget
32. A purposeful - systematic process for collecting information on the important work-related aspects of a job
Compromising
Job Analysis
Top Level Managers
Financial Budget
33. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development
Planning
Group Structure
Modern Appraisal
Job Analysis
34. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Organizing
Trade Alliance
Functional Groups
Global Environment
35. Show the hierarchical structure and relationships within an organization.
Maintenance Roles
Interest Groups
Organization Charts
Task Groups
36. The arrangement of jobs and the relationships among the jobs in an organization.
Organizational Structure
Do NOT ask
Action Learning
Performance Appraisal
37. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.
Middle Level Managers
Smoothing
Interpersonal Skill
Functional Groups
38. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Summative Evaluation
Blocking Roles
Smoothing
Renumeration
39. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?
Modern Appraisal
Leading
Do NOT ask
Budget
40. Managers who supervise operatives (also known as first-line managers or supervisors).
First Level Managers
Arbitration
Friendship Groups
Henry Mintzberg
41. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
Group Structure
Organizational Development
Henry Mintzberg
Management
42. The expertise necessary to be proficient with methods and processes to run front-line operations
Friendship Groups
Authority
Interest Groups
Technical Skill
43. Payment for work done
Outsourcing
Technical Skill
Political Skill
Renumeration
44. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources
Action Learning
Compromising
Functional Groups
Authority
45. The cognitive ability to see the organization as a whole and the relationships among its parts
Renumeration
Summative Evaluation
Leading
Conceptual Skill
46. Sees appraisal as the most crucial aspect of organizational life.
Lawrie
Nonmonetary budget
Taylorism
Functional Groups
47. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.
Informer Role
Robert Blake and Jane Mouton
Job Analysis
Middle Level Managers
48. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Frederick Herzberg
Union
Political Skill
Trade Alliance
49. The process of anticipating future events and determining strategies to achieve organizational objectives in the future
Leadership
Frederick Taylor
Job Analysis
Planning
50. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
Arbitration
Interpersonal Skill
Compromising
Organizing