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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






2. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






3. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






4. Created by the organization to accomplish specific goals within an unspecified time frame






5. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






6. The expertise necessary to be proficient with methods and processes to run front-line operations






7. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






8. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






9. Sees appraisal as the most crucial aspect of organizational life.






10. Understanding information and reaching a conclusion to solve problems.






11. General expectations of a demand nature regarding acceptable group behavior






12. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






13. Planned operations in financial terms






14. Groups of people who work together for similar interests or goals.






15. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






16. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






17. Divided manager's job into three types: interpersonal - informational - decisional






18. The arrangement of jobs and the relationships among the jobs in an organization.






19. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






20. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






21. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






22. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






23. A summary of intended expenditures along with proposals for how to meet them






24. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






25. Role of finding facts and giving advice or opinions in an organization






26. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






27. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






28. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






29. Managers who supervise operatives (also known as first-line managers or supervisors).






30. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






31. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






32. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






33. Management process of guiding and motivating employees to meet an organization's objectives






34. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






35. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






36. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






37. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






38. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






39. To reduce limits on trade - countries band together to have free trade amongst themselves






40. A purposeful - systematic process for collecting information on the important work-related aspects of a job






41. An informal group composed of employees who enjoy one another's company and socialize with one another.






42. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






43. Evaluation of training program conducted after program has been implemented in order to assess outcomes






44. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






45. Sources and uses for cash






46. The cognitive ability to see the organization as a whole and the relationships among its parts






47. Is used to investigate problems - decide on a remedy - and implement a solution.






48. Show the hierarchical structure and relationships within an organization.






49. The ability to influence individuals or groups to achieve organizational goals






50. An organization of employees formed to bargain with the employer