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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






2. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






3. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






4. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






5. Father of scientific management






6. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






7. Managers who supervise operatives (also known as first-line managers or supervisors).






8. Involves human relations - or the manager's ability to interact effectively with organizational members.






9. A purposeful - systematic process for collecting information on the important work-related aspects of a job






10. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






11. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






12. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






13. Payment for work done






14. The cognitive ability to see the organization as a whole and the relationships among its parts






15. To reduce limits on trade - countries band together to have free trade amongst themselves






16. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






17. Management process of guiding and motivating employees to meet an organization's objectives






18. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






19. An organization of employees formed to bargain with the employer






20. Thinking and behavior directed toward attaining a goal that is not readily available






21. Show the hierarchical structure and relationships within an organization.






22. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






23. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






24. Sources and uses for cash






25. Evaluation of training program conducted after program has been implemented in order to assess outcomes






26. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






27. Planned operations in financial terms






28. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






29. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






30. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






31. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






32. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






33. Understanding information and reaching a conclusion to solve problems.






34. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






35. The expertise necessary to be proficient with methods and processes to run front-line operations






36. Is used to investigate problems - decide on a remedy - and implement a solution.






37. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






38. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






39. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






40. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






41. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






42. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






43. General expectations of a demand nature regarding acceptable group behavior






44. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






45. Groups of people who work together for similar interests or goals.






46. The ability to influence individuals or groups to achieve organizational goals






47. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






48. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






49. A summary of intended expenditures along with proposals for how to meet them






50. The arrangement of jobs and the relationships among the jobs in an organization.