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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The arrangement of jobs and the relationships among the jobs in an organization.






2. Payment for work done






3. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






4. To reduce limits on trade - countries band together to have free trade amongst themselves






5. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






6. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






7. Father of scientific management






8. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






9. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






10. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






11. The ability to influence individuals or groups to achieve organizational goals






12. An organization of employees formed to bargain with the employer






13. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






14. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






15. Divided manager's job into three types: interpersonal - informational - decisional






16. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






17. Role of finding facts and giving advice or opinions in an organization






18. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






19. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






20. The cognitive ability to see the organization as a whole and the relationships among its parts






21. Planned operations in financial terms






22. Minimizing differences and emphasizing common interests; unassertive and cooperative






23. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






24. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






25. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






26. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






27. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






28. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






29. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






30. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






31. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






32. Management process of guiding and motivating employees to meet an organization's objectives






33. Sources and uses for cash






34. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






35. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






36. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






37. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






38. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






39. Sees appraisal as the most crucial aspect of organizational life.






40. Show the hierarchical structure and relationships within an organization.






41. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






42. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






43. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






44. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






45. Involves human relations - or the manager's ability to interact effectively with organizational members.






46. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






47. Evaluation of training program conducted after program has been implemented in order to assess outcomes






48. Is used to investigate problems - decide on a remedy - and implement a solution.






49. A summary of intended expenditures along with proposals for how to meet them






50. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning