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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability to influence individuals or groups to achieve organizational goals






2. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






3. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






4. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






5. Show the hierarchical structure and relationships within an organization.






6. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






7. Management process of guiding and motivating employees to meet an organization's objectives






8. Sources and uses for cash






9. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






10. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






11. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






12. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






13. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






14. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






15. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






16. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






17. An organization of employees formed to bargain with the employer






18. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






19. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






20. A summary of intended expenditures along with proposals for how to meet them






21. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






22. Father of scientific management






23. Involves human relations - or the manager's ability to interact effectively with organizational members.






24. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






25. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






26. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






27. The expertise necessary to be proficient with methods and processes to run front-line operations






28. Created by the organization to accomplish specific goals within an unspecified time frame






29. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






30. Managers who supervise operatives (also known as first-line managers or supervisors).






31. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






32. The cognitive ability to see the organization as a whole and the relationships among its parts






33. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






34. Divided manager's job into three types: interpersonal - informational - decisional






35. General expectations of a demand nature regarding acceptable group behavior






36. Planned operations in financial terms






37. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






38. Evaluation of training program conducted after program has been implemented in order to assess outcomes






39. To reduce limits on trade - countries band together to have free trade amongst themselves






40. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






41. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






42. Is used to investigate problems - decide on a remedy - and implement a solution.






43. Groups of people who work together for similar interests or goals.






44. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






45. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






46. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






47. Thinking and behavior directed toward attaining a goal that is not readily available






48. A purposeful - systematic process for collecting information on the important work-related aspects of a job






49. Planned operations in non financial terms






50. Sees appraisal as the most crucial aspect of organizational life.