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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The arrangement of jobs and the relationships among the jobs in an organization.






2. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






3. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






4. To reduce limits on trade - countries band together to have free trade amongst themselves






5. Planned operations in non financial terms






6. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






7. The ability to influence individuals or groups to achieve organizational goals






8. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






9. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






10. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






11. An informal group composed of employees who enjoy one another's company and socialize with one another.






12. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






13. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






14. Show the hierarchical structure and relationships within an organization.






15. Is used to investigate problems - decide on a remedy - and implement a solution.






16. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






17. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






18. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






19. Role of finding facts and giving advice or opinions in an organization






20. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






21. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






22. A purposeful - systematic process for collecting information on the important work-related aspects of a job






23. Created by the organization to accomplish specific goals within an unspecified time frame






24. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






25. Payment for work done






26. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






27. Groups of people who work together for similar interests or goals.






28. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






29. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






30. Management process of guiding and motivating employees to meet an organization's objectives






31. Managers who supervise operatives (also known as first-line managers or supervisors).






32. Sources and uses for cash






33. Planned operations in financial terms






34. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






35. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






36. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






37. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






38. Understanding information and reaching a conclusion to solve problems.






39. The expertise necessary to be proficient with methods and processes to run front-line operations






40. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






41. Evaluation of training program conducted after program has been implemented in order to assess outcomes






42. Sees appraisal as the most crucial aspect of organizational life.






43. The cognitive ability to see the organization as a whole and the relationships among its parts






44. Minimizing differences and emphasizing common interests; unassertive and cooperative






45. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






46. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






47. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






48. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






49. A summary of intended expenditures along with proposals for how to meet them






50. Involves human relations - or the manager's ability to interact effectively with organizational members.