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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






2. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






3. Thinking and behavior directed toward attaining a goal that is not readily available






4. Sources and uses for cash






5. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






6. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






7. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






8. Payment for work done






9. Sees appraisal as the most crucial aspect of organizational life.






10. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






11. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






12. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






13. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






14. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






15. Evaluation of training program conducted after program has been implemented in order to assess outcomes






16. Groups of people who work together for similar interests or goals.






17. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






18. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






19. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






20. The ability to influence individuals or groups to achieve organizational goals






21. Involves human relations - or the manager's ability to interact effectively with organizational members.






22. The arrangement of jobs and the relationships among the jobs in an organization.






23. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






24. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






25. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






26. Show the hierarchical structure and relationships within an organization.






27. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






28. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






29. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






30. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






31. A purposeful - systematic process for collecting information on the important work-related aspects of a job






32. Divided manager's job into three types: interpersonal - informational - decisional






33. Created by the organization to accomplish specific goals within an unspecified time frame






34. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






35. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






36. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






37. To reduce limits on trade - countries band together to have free trade amongst themselves






38. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






39. The expertise necessary to be proficient with methods and processes to run front-line operations






40. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






41. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






42. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






43. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






44. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






45. Management process of guiding and motivating employees to meet an organization's objectives






46. Is used to investigate problems - decide on a remedy - and implement a solution.






47. Minimizing differences and emphasizing common interests; unassertive and cooperative






48. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






49. General expectations of a demand nature regarding acceptable group behavior






50. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources