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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






2. The arrangement of jobs and the relationships among the jobs in an organization.






3. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






4. General expectations of a demand nature regarding acceptable group behavior






5. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






6. Show the hierarchical structure and relationships within an organization.






7. A purposeful - systematic process for collecting information on the important work-related aspects of a job






8. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






9. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






10. Is used to investigate problems - decide on a remedy - and implement a solution.






11. A summary of intended expenditures along with proposals for how to meet them






12. The cognitive ability to see the organization as a whole and the relationships among its parts






13. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






14. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






15. Minimizing differences and emphasizing common interests; unassertive and cooperative






16. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






17. An organization of employees formed to bargain with the employer






18. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






19. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






20. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






21. Managers who supervise operatives (also known as first-line managers or supervisors).






22. Involves human relations - or the manager's ability to interact effectively with organizational members.






23. Role of finding facts and giving advice or opinions in an organization






24. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






25. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






26. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






27. Sees appraisal as the most crucial aspect of organizational life.






28. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






29. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






30. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






31. The expertise necessary to be proficient with methods and processes to run front-line operations






32. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






33. Planned operations in non financial terms






34. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






35. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






36. To reduce limits on trade - countries band together to have free trade amongst themselves






37. Evaluation of training program conducted after program has been implemented in order to assess outcomes






38. Management process of guiding and motivating employees to meet an organization's objectives






39. Understanding information and reaching a conclusion to solve problems.






40. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






41. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






42. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






43. The ability to influence individuals or groups to achieve organizational goals






44. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






45. Sources and uses for cash






46. Groups of people who work together for similar interests or goals.






47. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






48. Divided manager's job into three types: interpersonal - informational - decisional






49. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






50. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it