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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






2. Evaluation of training program conducted after program has been implemented in order to assess outcomes






3. The expertise necessary to be proficient with methods and processes to run front-line operations






4. Show the hierarchical structure and relationships within an organization.






5. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






6. Thinking and behavior directed toward attaining a goal that is not readily available






7. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






8. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






9. Role of finding facts and giving advice or opinions in an organization






10. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






11. The arrangement of jobs and the relationships among the jobs in an organization.






12. Father of scientific management






13. Planned operations in financial terms






14. Minimizing differences and emphasizing common interests; unassertive and cooperative






15. Sources and uses for cash






16. A purposeful - systematic process for collecting information on the important work-related aspects of a job






17. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






18. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






19. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






20. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






21. Involves human relations - or the manager's ability to interact effectively with organizational members.






22. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






23. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






24. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






25. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






26. A summary of intended expenditures along with proposals for how to meet them






27. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






28. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






29. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






30. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






31. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






32. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






33. Groups of people who work together for similar interests or goals.






34. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






35. Management process of guiding and motivating employees to meet an organization's objectives






36. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






37. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






38. To reduce limits on trade - countries band together to have free trade amongst themselves






39. General expectations of a demand nature regarding acceptable group behavior






40. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






41. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






42. Created by the organization to accomplish specific goals within an unspecified time frame






43. Sees appraisal as the most crucial aspect of organizational life.






44. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






45. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






46. Planned operations in non financial terms






47. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






48. Is used to investigate problems - decide on a remedy - and implement a solution.






49. An organization of employees formed to bargain with the employer






50. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.