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Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Conceptual Skill
Blocking Roles
Frederick Herzberg
Confronting
2. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Blocking Roles
Taylorism
Personnel Recruitment
Performance Appraisal
3. General expectations of a demand nature regarding acceptable group behavior
Non-Compete Agreement
Lawrie
Modern Appraisal
Group Norms
4. The process of anticipating future events and determining strategies to achieve organizational objectives in the future
Modern Appraisal
Budget
Lawrie
Planning
5. Groups of people who work together for similar interests or goals.
Global Environment
Blocking Roles
Compromising
Interest Groups
6. Management process of guiding and motivating employees to meet an organization's objectives
Avoiding
Leading
Middle Level Managers
Organizational Development
7. Understanding information and reaching a conclusion to solve problems.
Problem Solving
Decision Making
Tom Gilbert
Operating budget
8. Is used to investigate problems - decide on a remedy - and implement a solution.
Financial Budget
Global Environment
Budget
Diagnostic Skill
9. The arrangement of jobs and the relationships among the jobs in an organization.
Budget
Henry Mintzberg
Planning
Organizational Structure
10. Minimizing differences and emphasizing common interests; unassertive and cooperative
Maintenance Roles
Smoothing
Friendship Groups
Regional Economic Integration
11. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company
Peter Senge
Non-Compete Agreement
Technical Skill
Decision Making
12. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you
Action Learning
Heirarchy of Needs
Arbitration
Peter Senge
13. An informal group composed of employees who enjoy one another's company and socialize with one another.
Friendship Groups
Work Roles
Forcing
Diagnostic Skill
14. Divided manager's job into three types: interpersonal - informational - decisional
Henry Mintzberg
Diagnostic Skill
Frederick Herzberg
Action Learning
15. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition
Confronting
Henry Mintzberg
Authority
Forcing
16. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'
Interpersonal Skill
Abraham Maslow
Arbitration
Personnel Recruitment
17. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties
Union
Group Structure
Compromising
Arbitration
18. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Financial Budget
Action Learning
Interest Groups
Personnel Recruitment
19. The expertise necessary to be proficient with methods and processes to run front-line operations
Technical Skill
Confronting
Forcing
Authority
20. Planned operations in financial terms
Functional Groups
Operating budget
Problem Solving
Organizational Development
21. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
Blocking Roles
Interest Groups
Nonmonetary budget
Confronting
22. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Command Groups
Tom Gilbert
Organizational Structure
Work Roles
23. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.
Authority
Robert Blake and Jane Mouton
Command Groups
Union
24. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Management
Financial Budget
Functional Groups
Interpersonal Skill
25. Role of finding facts and giving advice or opinions in an organization
Organization Charts
Informer Role
Organizational Structure
Leadership
26. Created by the organization to accomplish specific goals within an unspecified time frame
Global Environment
Leading
Functional Groups
Budget
27. The cognitive ability to see the organization as a whole and the relationships among its parts
Do NOT ask
Controlling
Conceptual Skill
Management
28. The ability to influence individuals or groups to achieve organizational goals
Group Structure
Leadership
Command Groups
Smoothing
29. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it
Performance Appraisal
Interpersonal Skill
Derven
Abraham Maslow
30. A purposeful - systematic process for collecting information on the important work-related aspects of a job
Job Analysis
Command Groups
Non-Compete Agreement
Work Roles
31. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict
Organizational Development
Controlling
Maintenance Roles
Informer Role
32. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out
Smoothing
Action Learning
Friendship Groups
Renumeration
33. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development
Modern Appraisal
Interpersonal Skill
Personnel Recruitment
Performance Appraisal
34. Planned operations in non financial terms
Blocking Roles
Nonmonetary budget
Work Roles
Interest Groups
35. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning
Trade Alliance
Peter Senge
Summative Evaluation
Conceptual Skill
36. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Avoiding
Global Environment
Friendship Groups
Political Skill
37. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not
Maintenance Roles
Blocking Roles
Organization Charts
Controlling
38. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.
Heirarchy of Needs
Personnel Recruitment
Trade Alliance
Middle Level Managers
39. Management process of determining how best to arrange an organization's resources and activities into a coherent structure
Organizing
Budget
Performance Appraisal
Summative Evaluation
40. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Informer Role
Outsourcing
Top Level Managers
Friendship Groups
41. A summary of intended expenditures along with proposals for how to meet them
Budget
Middle Level Managers
Abraham Maslow
Management
42. Sources and uses for cash
Financial Budget
Informer Role
Robert Blake and Jane Mouton
Interest Groups
43. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions
Do NOT ask
Derven
Organizational Development
Task Groups
44. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.
Political Skill
Interest Groups
Personnel Recruitment
Robert Blake and Jane Mouton
45. Father of scientific management
Interest Groups
Trade Alliance
Interpersonal Skill
Frederick Taylor
46. Involves human relations - or the manager's ability to interact effectively with organizational members.
Decision Making
Performance Appraisal
Interpersonal Skill
Organizational Structure
47. Payment for work done
Renumeration
Organization Charts
Summative Evaluation
Compromising
48. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.
Outsourcing
Command Groups
Performance Appraisal
Organization Charts
49. Thinking and behavior directed toward attaining a goal that is not readily available
Decision Making
Blocking Roles
Problem Solving
Authority
50. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.
Political Skill
Problem Solving
Performance Appraisal
Forcing