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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






2. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






3. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






4. Show the hierarchical structure and relationships within an organization.






5. Minimizing differences and emphasizing common interests; unassertive and cooperative






6. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






7. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






8. Managers who supervise operatives (also known as first-line managers or supervisors).






9. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






10. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






11. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






12. Thinking and behavior directed toward attaining a goal that is not readily available






13. A summary of intended expenditures along with proposals for how to meet them






14. Role of finding facts and giving advice or opinions in an organization






15. The arrangement of jobs and the relationships among the jobs in an organization.






16. Evaluation of training program conducted after program has been implemented in order to assess outcomes






17. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






18. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






19. Father of scientific management






20. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






21. Created by the organization to accomplish specific goals within an unspecified time frame






22. An organization of employees formed to bargain with the employer






23. Payment for work done






24. Divided manager's job into three types: interpersonal - informational - decisional






25. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






26. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






27. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






28. The expertise necessary to be proficient with methods and processes to run front-line operations






29. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






30. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






31. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






32. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






33. The cognitive ability to see the organization as a whole and the relationships among its parts






34. Is used to investigate problems - decide on a remedy - and implement a solution.






35. Sources and uses for cash






36. Understanding information and reaching a conclusion to solve problems.






37. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






38. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






39. Planned operations in financial terms






40. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






41. Planned operations in non financial terms






42. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






43. A purposeful - systematic process for collecting information on the important work-related aspects of a job






44. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






45. An informal group composed of employees who enjoy one another's company and socialize with one another.






46. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






47. The ability to influence individuals or groups to achieve organizational goals






48. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






49. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






50. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you