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Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Renumeration
Personnel Recruitment
Modern Appraisal
Confronting
2. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Global Environment
Decision Making
Heirarchy of Needs
Action Learning
3. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Management
Leading
Financial Budget
Decision Making
4. The cognitive ability to see the organization as a whole and the relationships among its parts
Derven
Conceptual Skill
Heirarchy of Needs
Non-Compete Agreement
5. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms
Command Groups
Group Structure
Derven
Non-Compete Agreement
6. Show the hierarchical structure and relationships within an organization.
Organizing
Forcing
Task Groups
Organization Charts
7. Payment for work done
Command Groups
Informer Role
Frederick Taylor
Renumeration
8. A purposeful - systematic process for collecting information on the important work-related aspects of a job
Regional Economic Integration
Interest Groups
Blocking Roles
Job Analysis
9. Role of finding facts and giving advice or opinions in an organization
Taylorism
Organizing
Heirarchy of Needs
Informer Role
10. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Modern Appraisal
Frederick Herzberg
Diagnostic Skill
Regional Economic Integration
11. Sources and uses for cash
Financial Budget
Planning
Avoiding
Leadership
12. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production
Summative Evaluation
Forcing
Regional Economic Integration
Non-Compete Agreement
13. Is used to investigate problems - decide on a remedy - and implement a solution.
Diagnostic Skill
Peter Senge
Authority
Union
14. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?
Taylorism
Modern Appraisal
Financial Budget
Do NOT ask
15. The expertise necessary to be proficient with methods and processes to run front-line operations
Regional Economic Integration
Performance Appraisal
Technical Skill
Group Structure
16. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Middle Level Managers
Frederick Taylor
Taylorism
Personnel Recruitment
17. Thinking and behavior directed toward attaining a goal that is not readily available
Political Skill
Organizational Development
Problem Solving
Friendship Groups
18. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development
Group Structure
Modern Appraisal
Do NOT ask
Avoiding
19. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Leadership
Tom Gilbert
Action Learning
Role Ambiguity
20. An informal group composed of employees who enjoy one another's company and socialize with one another.
Henry Mintzberg
Friendship Groups
Functional Groups
Avoiding
21. Management process of guiding and motivating employees to meet an organization's objectives
Interpersonal Skill
Trade Alliance
Leading
Tom Gilbert
22. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Blocking Roles
Union
Top Level Managers
Personnel Recruitment
23. Understanding information and reaching a conclusion to solve problems.
Blocking Roles
Friendship Groups
Modern Appraisal
Decision Making
24. Groups of people who work together for similar interests or goals.
Middle Level Managers
Trade Alliance
Management
Interest Groups
25. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition
Organizational Structure
Confronting
Personnel Recruitment
Problem Solving
26. Divided manager's job into three types: interpersonal - informational - decisional
Group Structure
Henry Mintzberg
Interpersonal Skill
Work Roles
27. Minimizing differences and emphasizing common interests; unassertive and cooperative
Task Groups
Renumeration
Arbitration
Smoothing
28. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.
Outsourcing
Henry Mintzberg
Friendship Groups
Arbitration
29. Father of scientific management
Frederick Taylor
Group Structure
Technical Skill
Trade Alliance
30. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out
Organizational Structure
Interest Groups
Action Learning
Non-Compete Agreement
31. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.
Command Groups
Peter Senge
Conceptual Skill
Work Roles
32. The ability to influence individuals or groups to achieve organizational goals
Leadership
Task Groups
Outsourcing
Union
33. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down
Avoiding
Authority
Job Analysis
Blocking Roles
34. To reduce limits on trade - countries band together to have free trade amongst themselves
Task Groups
Abraham Maslow
Informer Role
Trade Alliance
35. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.
Middle Level Managers
Leading
Functional Groups
Political Skill
36. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources
Heirarchy of Needs
Controlling
Global Environment
Authority
37. Planned operations in non financial terms
Nonmonetary budget
Group Structure
Budget
Confronting
38. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.
Henry Mintzberg
Abraham Maslow
Political Skill
Personnel Recruitment
39. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
Leading
Union
Confronting
Organizational Development
40. Managers who supervise operatives (also known as first-line managers or supervisors).
First Level Managers
Smoothing
Personnel Recruitment
Interpersonal Skill
41. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it
Financial Budget
Political Skill
Top Level Managers
Role Ambiguity
42. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict
Financial Budget
Maintenance Roles
Top Level Managers
Organizing
43. Sees appraisal as the most crucial aspect of organizational life.
Smoothing
Lawrie
Job Analysis
Renumeration
44. A summary of intended expenditures along with proposals for how to meet them
Henry Mintzberg
Budget
Tom Gilbert
Financial Budget
45. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions
Outsourcing
Top Level Managers
Task Groups
Do NOT ask
46. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
Diagnostic Skill
Technical Skill
Top Level Managers
Work Roles
47. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
First Level Managers
Role Ambiguity
Blocking Roles
Work Roles
48. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.
Top Level Managers
Compromising
Robert Blake and Jane Mouton
Controlling
49. Management process of determining how best to arrange an organization's resources and activities into a coherent structure
Personnel Recruitment
Organizing
Heirarchy of Needs
Union
50. Involves human relations - or the manager's ability to interact effectively with organizational members.
Interpersonal Skill
Organizational Structure
Problem Solving
Budget