Test your basic knowledge |

DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






2. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






3. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






4. An organization of employees formed to bargain with the employer






5. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






6. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






7. Managers who supervise operatives (also known as first-line managers or supervisors).






8. A purposeful - systematic process for collecting information on the important work-related aspects of a job






9. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






10. An informal group composed of employees who enjoy one another's company and socialize with one another.






11. Sees appraisal as the most crucial aspect of organizational life.






12. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






13. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






14. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






15. Payment for work done






16. Involves human relations - or the manager's ability to interact effectively with organizational members.






17. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






18. A summary of intended expenditures along with proposals for how to meet them






19. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






20. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






21. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






22. Father of scientific management






23. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






24. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






25. Divided manager's job into three types: interpersonal - informational - decisional






26. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






27. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






28. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






29. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






30. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






31. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






32. Management process of guiding and motivating employees to meet an organization's objectives






33. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






34. The arrangement of jobs and the relationships among the jobs in an organization.






35. To reduce limits on trade - countries band together to have free trade amongst themselves






36. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






37. Created by the organization to accomplish specific goals within an unspecified time frame






38. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






39. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






40. Groups of people who work together for similar interests or goals.






41. Thinking and behavior directed toward attaining a goal that is not readily available






42. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






43. The expertise necessary to be proficient with methods and processes to run front-line operations






44. The ability to influence individuals or groups to achieve organizational goals






45. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






46. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






47. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






48. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






49. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






50. Understanding information and reaching a conclusion to solve problems.