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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






2. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






3. Divided manager's job into three types: interpersonal - informational - decisional






4. A summary of intended expenditures along with proposals for how to meet them






5. Management process of guiding and motivating employees to meet an organization's objectives






6. The expertise necessary to be proficient with methods and processes to run front-line operations






7. Planned operations in financial terms






8. An organization of employees formed to bargain with the employer






9. Sees appraisal as the most crucial aspect of organizational life.






10. Role of finding facts and giving advice or opinions in an organization






11. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






12. The arrangement of jobs and the relationships among the jobs in an organization.






13. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






14. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






15. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






16. The ability to influence individuals or groups to achieve organizational goals






17. To reduce limits on trade - countries band together to have free trade amongst themselves






18. Thinking and behavior directed toward attaining a goal that is not readily available






19. Is used to investigate problems - decide on a remedy - and implement a solution.






20. Involves human relations - or the manager's ability to interact effectively with organizational members.






21. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






22. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






23. Payment for work done






24. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






25. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






26. A purposeful - systematic process for collecting information on the important work-related aspects of a job






27. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






28. General expectations of a demand nature regarding acceptable group behavior






29. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






30. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






31. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






32. Minimizing differences and emphasizing common interests; unassertive and cooperative






33. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






34. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






35. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






36. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






37. Evaluation of training program conducted after program has been implemented in order to assess outcomes






38. Father of scientific management






39. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






40. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






41. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






42. Groups of people who work together for similar interests or goals.






43. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






44. Show the hierarchical structure and relationships within an organization.






45. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






46. Understanding information and reaching a conclusion to solve problems.






47. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






48. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






49. Managers who supervise operatives (also known as first-line managers or supervisors).






50. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down