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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The expertise necessary to be proficient with methods and processes to run front-line operations






2. Is used to investigate problems - decide on a remedy - and implement a solution.






3. Thinking and behavior directed toward attaining a goal that is not readily available






4. Show the hierarchical structure and relationships within an organization.






5. The cognitive ability to see the organization as a whole and the relationships among its parts






6. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






7. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






8. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






9. The ability to influence individuals or groups to achieve organizational goals






10. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






11. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






12. Managers who supervise operatives (also known as first-line managers or supervisors).






13. Planned operations in non financial terms






14. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






15. Payment for work done






16. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






17. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






18. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






19. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






20. Management process of guiding and motivating employees to meet an organization's objectives






21. Understanding information and reaching a conclusion to solve problems.






22. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






23. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






24. Role of finding facts and giving advice or opinions in an organization






25. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






26. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






27. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






28. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






29. General expectations of a demand nature regarding acceptable group behavior






30. Minimizing differences and emphasizing common interests; unassertive and cooperative






31. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






32. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






33. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






34. Evaluation of training program conducted after program has been implemented in order to assess outcomes






35. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






36. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






37. A purposeful - systematic process for collecting information on the important work-related aspects of a job






38. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






39. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






40. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






41. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






42. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






43. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






44. The arrangement of jobs and the relationships among the jobs in an organization.






45. To reduce limits on trade - countries band together to have free trade amongst themselves






46. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






47. An organization of employees formed to bargain with the employer






48. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






49. Planned operations in financial terms






50. Father of scientific management