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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






2. Created by the organization to accomplish specific goals within an unspecified time frame






3. An organization of employees formed to bargain with the employer






4. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






5. Thinking and behavior directed toward attaining a goal that is not readily available






6. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






7. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






8. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






9. General expectations of a demand nature regarding acceptable group behavior






10. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






11. Father of scientific management






12. Management process of guiding and motivating employees to meet an organization's objectives






13. The ability to influence individuals or groups to achieve organizational goals






14. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






15. The arrangement of jobs and the relationships among the jobs in an organization.






16. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






17. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






18. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






19. Show the hierarchical structure and relationships within an organization.






20. To reduce limits on trade - countries band together to have free trade amongst themselves






21. A purposeful - systematic process for collecting information on the important work-related aspects of a job






22. Planned operations in non financial terms






23. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






24. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






25. Role of finding facts and giving advice or opinions in an organization






26. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






27. Managers who supervise operatives (also known as first-line managers or supervisors).






28. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






29. The expertise necessary to be proficient with methods and processes to run front-line operations






30. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






31. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






32. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






33. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






34. Planned operations in financial terms






35. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






36. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






37. Groups of people who work together for similar interests or goals.






38. A summary of intended expenditures along with proposals for how to meet them






39. Payment for work done






40. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






41. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






42. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






43. Sources and uses for cash






44. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






45. Involves human relations - or the manager's ability to interact effectively with organizational members.






46. Sees appraisal as the most crucial aspect of organizational life.






47. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






48. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






49. Divided manager's job into three types: interpersonal - informational - decisional






50. Understanding information and reaching a conclusion to solve problems.