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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An organization of employees formed to bargain with the employer






2. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






3. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






4. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






5. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






6. Father of scientific management






7. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






8. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






9. Divided manager's job into three types: interpersonal - informational - decisional






10. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






11. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






12. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






13. Payment for work done






14. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






15. Thinking and behavior directed toward attaining a goal that is not readily available






16. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






17. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






18. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






19. The ability to influence individuals or groups to achieve organizational goals






20. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






21. The arrangement of jobs and the relationships among the jobs in an organization.






22. The expertise necessary to be proficient with methods and processes to run front-line operations






23. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






24. Planned operations in financial terms






25. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






26. Managers who supervise operatives (also known as first-line managers or supervisors).






27. The cognitive ability to see the organization as a whole and the relationships among its parts






28. Sees appraisal as the most crucial aspect of organizational life.






29. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






30. General expectations of a demand nature regarding acceptable group behavior






31. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






32. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






33. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






34. Involves human relations - or the manager's ability to interact effectively with organizational members.






35. An informal group composed of employees who enjoy one another's company and socialize with one another.






36. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






37. Management process of guiding and motivating employees to meet an organization's objectives






38. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






39. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






40. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






41. A purposeful - systematic process for collecting information on the important work-related aspects of a job






42. Is used to investigate problems - decide on a remedy - and implement a solution.






43. Planned operations in non financial terms






44. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






45. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






46. Sources and uses for cash






47. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






48. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






49. To reduce limits on trade - countries band together to have free trade amongst themselves






50. A summary of intended expenditures along with proposals for how to meet them