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Test your basic knowledge |
DSST Principles Of Supervision
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Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Planned operations in non financial terms
Command Groups
Modern Appraisal
Friendship Groups
Nonmonetary budget
2. Involves human relations - or the manager's ability to interact effectively with organizational members.
Interpersonal Skill
Functional Groups
Action Learning
Middle Level Managers
3. The expertise necessary to be proficient with methods and processes to run front-line operations
Technical Skill
Conceptual Skill
Organization Charts
Maintenance Roles
4. Understanding information and reaching a conclusion to solve problems.
Nonmonetary budget
Action Learning
Decision Making
Operating budget
5. Role of finding facts and giving advice or opinions in an organization
Controlling
Performance Appraisal
Informer Role
Job Analysis
6. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Budget
Technical Skill
Tom Gilbert
Organizational Structure
7. Sees appraisal as the most crucial aspect of organizational life.
Abraham Maslow
Lawrie
Union
Modern Appraisal
8. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it
Interpersonal Skill
Union
Modern Appraisal
Role Ambiguity
9. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out
Friendship Groups
Derven
Action Learning
Operating budget
10. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.
Tom Gilbert
Management
Command Groups
Organizing
11. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination
Heirarchy of Needs
Friendship Groups
Performance Appraisal
Leading
12. The process of anticipating future events and determining strategies to achieve organizational objectives in the future
Planning
Technical Skill
Role Ambiguity
Organization Charts
13. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you
Group Structure
Tom Gilbert
Role Ambiguity
Heirarchy of Needs
14. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
Organizational Development
Work Roles
Confronting
Summative Evaluation
15. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.
Action Learning
Organizing
Derven
Outsourcing
16. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
Work Roles
Friendship Groups
Technical Skill
Heirarchy of Needs
17. Payment for work done
Personnel Recruitment
Command Groups
Renumeration
Leading
18. Thinking and behavior directed toward attaining a goal that is not readily available
Taylorism
Forcing
Problem Solving
Peter Senge
19. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development
Nonmonetary budget
Arbitration
Modern Appraisal
Do NOT ask
20. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources
Leadership
Frederick Herzberg
Conceptual Skill
Authority
21. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'
Friendship Groups
Peter Senge
Organization Charts
Abraham Maslow
22. Sources and uses for cash
Derven
Financial Budget
Budget
Henry Mintzberg
23. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Global Environment
Organization Charts
Technical Skill
Diagnostic Skill
24. Created by the organization to accomplish specific goals within an unspecified time frame
Operating budget
Robert Blake and Jane Mouton
Friendship Groups
Functional Groups
25. The arrangement of jobs and the relationships among the jobs in an organization.
Organizational Structure
Financial Budget
Role Ambiguity
Operating budget
26. The ability to influence individuals or groups to achieve organizational goals
Budget
Maintenance Roles
Leadership
Avoiding
27. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Management
Work Roles
Taylorism
Trade Alliance
28. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not
Controlling
Financial Budget
Henry Mintzberg
Conceptual Skill
29. Management process of guiding and motivating employees to meet an organization's objectives
Controlling
Leading
Political Skill
Conceptual Skill
30. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.
Taylorism
Robert Blake and Jane Mouton
Decision Making
Regional Economic Integration
31. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?
Renumeration
Do NOT ask
Arbitration
Job Analysis
32. Show the hierarchical structure and relationships within an organization.
Organization Charts
Personnel Recruitment
Informer Role
Heirarchy of Needs
33. An informal group composed of employees who enjoy one another's company and socialize with one another.
Do NOT ask
Operating budget
Robert Blake and Jane Mouton
Friendship Groups
34. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Frederick Taylor
Taylorism
Top Level Managers
Performance Appraisal
35. Planned operations in financial terms
Interpersonal Skill
Abraham Maslow
Operating budget
Do NOT ask
36. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company
Authority
Organizing
Non-Compete Agreement
Organization Charts
37. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition
Arbitration
Frederick Taylor
Confronting
Leadership
38. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
Blocking Roles
Group Structure
First Level Managers
Arbitration
39. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Taylorism
Political Skill
Derven
Union
40. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Derven
Summative Evaluation
Command Groups
Budget
41. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down
Avoiding
Do NOT ask
Action Learning
Organization Charts
42. A summary of intended expenditures along with proposals for how to meet them
Confronting
Role Ambiguity
Personnel Recruitment
Budget
43. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Budget
Performance Appraisal
Frederick Herzberg
Planning
44. Minimizing differences and emphasizing common interests; unassertive and cooperative
Derven
Smoothing
Task Groups
Trade Alliance
45. Father of scientific management
Technical Skill
Frederick Taylor
Renumeration
Friendship Groups
46. To reduce limits on trade - countries band together to have free trade amongst themselves
Arbitration
Leading
Blocking Roles
Trade Alliance
47. An organization of employees formed to bargain with the employer
Diagnostic Skill
Union
Robert Blake and Jane Mouton
Summative Evaluation
48. Divided manager's job into three types: interpersonal - informational - decisional
Leading
Arbitration
Technical Skill
Henry Mintzberg
49. Is used to investigate problems - decide on a remedy - and implement a solution.
First Level Managers
Diagnostic Skill
Global Environment
Organizational Structure
50. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it
Group Norms
Derven
Abraham Maslow
Lawrie
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