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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






2. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






3. The expertise necessary to be proficient with methods and processes to run front-line operations






4. Planned operations in financial terms






5. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






6. Sees appraisal as the most crucial aspect of organizational life.






7. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






8. Father of scientific management






9. Involves human relations - or the manager's ability to interact effectively with organizational members.






10. Is used to investigate problems - decide on a remedy - and implement a solution.






11. General expectations of a demand nature regarding acceptable group behavior






12. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






13. Minimizing differences and emphasizing common interests; unassertive and cooperative






14. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






15. The arrangement of jobs and the relationships among the jobs in an organization.






16. The ability to influence individuals or groups to achieve organizational goals






17. A purposeful - systematic process for collecting information on the important work-related aspects of a job






18. Managers who supervise operatives (also known as first-line managers or supervisors).






19. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






20. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






21. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






22. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






23. Show the hierarchical structure and relationships within an organization.






24. Created by the organization to accomplish specific goals within an unspecified time frame






25. Divided manager's job into three types: interpersonal - informational - decisional






26. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






27. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






28. Role of finding facts and giving advice or opinions in an organization






29. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






30. Management process of guiding and motivating employees to meet an organization's objectives






31. A summary of intended expenditures along with proposals for how to meet them






32. Sources and uses for cash






33. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






34. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






35. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






36. An organization of employees formed to bargain with the employer






37. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






38. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






39. Thinking and behavior directed toward attaining a goal that is not readily available






40. Payment for work done






41. Groups of people who work together for similar interests or goals.






42. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






43. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






44. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






45. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






46. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






47. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






48. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






49. The cognitive ability to see the organization as a whole and the relationships among its parts






50. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict