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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






2. Show the hierarchical structure and relationships within an organization.






3. Sees appraisal as the most crucial aspect of organizational life.






4. Understanding information and reaching a conclusion to solve problems.






5. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






6. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






7. Groups of people who work together for similar interests or goals.






8. Managers who supervise operatives (also known as first-line managers or supervisors).






9. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






10. A summary of intended expenditures along with proposals for how to meet them






11. Minimizing differences and emphasizing common interests; unassertive and cooperative






12. The cognitive ability to see the organization as a whole and the relationships among its parts






13. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






14. An informal group composed of employees who enjoy one another's company and socialize with one another.






15. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






16. Sources and uses for cash






17. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






18. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






19. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






20. To reduce limits on trade - countries band together to have free trade amongst themselves






21. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






22. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






23. Is used to investigate problems - decide on a remedy - and implement a solution.






24. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






25. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






26. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






27. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






28. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






29. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






30. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






31. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






32. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






33. Thinking and behavior directed toward attaining a goal that is not readily available






34. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






35. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






36. Created by the organization to accomplish specific goals within an unspecified time frame






37. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






38. Payment for work done






39. Management process of guiding and motivating employees to meet an organization's objectives






40. An organization of employees formed to bargain with the employer






41. Involves human relations - or the manager's ability to interact effectively with organizational members.






42. Planned operations in non financial terms






43. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






44. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






45. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






46. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






47. A purposeful - systematic process for collecting information on the important work-related aspects of a job






48. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






49. Evaluation of training program conducted after program has been implemented in order to assess outcomes






50. Divided manager's job into three types: interpersonal - informational - decisional