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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






2. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






3. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






4. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






5. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






6. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






7. The arrangement of jobs and the relationships among the jobs in an organization.






8. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






9. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






10. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






11. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






12. Sees appraisal as the most crucial aspect of organizational life.






13. Management process of guiding and motivating employees to meet an organization's objectives






14. To reduce limits on trade - countries band together to have free trade amongst themselves






15. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






16. Father of scientific management






17. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






18. A summary of intended expenditures along with proposals for how to meet them






19. Involves human relations - or the manager's ability to interact effectively with organizational members.






20. An informal group composed of employees who enjoy one another's company and socialize with one another.






21. A purposeful - systematic process for collecting information on the important work-related aspects of a job






22. Is used to investigate problems - decide on a remedy - and implement a solution.






23. Minimizing differences and emphasizing common interests; unassertive and cooperative






24. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






25. General expectations of a demand nature regarding acceptable group behavior






26. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






27. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






28. Managers who supervise operatives (also known as first-line managers or supervisors).






29. Show the hierarchical structure and relationships within an organization.






30. Divided manager's job into three types: interpersonal - informational - decisional






31. The ability to influence individuals or groups to achieve organizational goals






32. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






33. Created by the organization to accomplish specific goals within an unspecified time frame






34. Planned operations in non financial terms






35. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






36. Understanding information and reaching a conclusion to solve problems.






37. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






38. Evaluation of training program conducted after program has been implemented in order to assess outcomes






39. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






40. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






41. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






42. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






43. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






44. The cognitive ability to see the organization as a whole and the relationships among its parts






45. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






46. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






47. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






48. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






49. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






50. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?