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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Planned operations in financial terms






2. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






3. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






4. The arrangement of jobs and the relationships among the jobs in an organization.






5. General expectations of a demand nature regarding acceptable group behavior






6. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






7. An informal group composed of employees who enjoy one another's company and socialize with one another.






8. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






9. A summary of intended expenditures along with proposals for how to meet them






10. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






11. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






12. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






13. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






14. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






15. Sources and uses for cash






16. Show the hierarchical structure and relationships within an organization.






17. Understanding information and reaching a conclusion to solve problems.






18. Groups of people who work together for similar interests or goals.






19. Planned operations in non financial terms






20. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






21. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






22. Involves human relations - or the manager's ability to interact effectively with organizational members.






23. The ability to influence individuals or groups to achieve organizational goals






24. Managers who supervise operatives (also known as first-line managers or supervisors).






25. Management process of guiding and motivating employees to meet an organization's objectives






26. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






27. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






28. A purposeful - systematic process for collecting information on the important work-related aspects of a job






29. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






30. To reduce limits on trade - countries band together to have free trade amongst themselves






31. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






32. Created by the organization to accomplish specific goals within an unspecified time frame






33. Thinking and behavior directed toward attaining a goal that is not readily available






34. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






35. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






36. Evaluation of training program conducted after program has been implemented in order to assess outcomes






37. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






38. Role of finding facts and giving advice or opinions in an organization






39. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






40. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






41. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






42. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






43. The expertise necessary to be proficient with methods and processes to run front-line operations






44. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






45. Sees appraisal as the most crucial aspect of organizational life.






46. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






47. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






48. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






49. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






50. An organization of employees formed to bargain with the employer