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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






2. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






3. Is used to investigate problems - decide on a remedy - and implement a solution.






4. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






5. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






6. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






7. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






8. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






9. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






10. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






11. A purposeful - systematic process for collecting information on the important work-related aspects of a job






12. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






13. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






14. Thinking and behavior directed toward attaining a goal that is not readily available






15. Planned operations in financial terms






16. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






17. Created by the organization to accomplish specific goals within an unspecified time frame






18. Role of finding facts and giving advice or opinions in an organization






19. Evaluation of training program conducted after program has been implemented in order to assess outcomes






20. General expectations of a demand nature regarding acceptable group behavior






21. Managers who supervise operatives (also known as first-line managers or supervisors).






22. The ability to influence individuals or groups to achieve organizational goals






23. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






24. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






25. Father of scientific management






26. The arrangement of jobs and the relationships among the jobs in an organization.






27. Payment for work done






28. Sees appraisal as the most crucial aspect of organizational life.






29. Show the hierarchical structure and relationships within an organization.






30. Planned operations in non financial terms






31. An organization of employees formed to bargain with the employer






32. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






33. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






34. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






35. Minimizing differences and emphasizing common interests; unassertive and cooperative






36. Groups of people who work together for similar interests or goals.






37. Involves human relations - or the manager's ability to interact effectively with organizational members.






38. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






39. The cognitive ability to see the organization as a whole and the relationships among its parts






40. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






41. Understanding information and reaching a conclusion to solve problems.






42. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






43. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






44. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






45. The expertise necessary to be proficient with methods and processes to run front-line operations






46. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






47. An informal group composed of employees who enjoy one another's company and socialize with one another.






48. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






49. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






50. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources







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