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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






2. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






3. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






4. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






5. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






6. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






7. Role of finding facts and giving advice or opinions in an organization






8. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






9. Father of scientific management






10. Created by the organization to accomplish specific goals within an unspecified time frame






11. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






12. Divided manager's job into three types: interpersonal - informational - decisional






13. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






14. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






15. Is used to investigate problems - decide on a remedy - and implement a solution.






16. Show the hierarchical structure and relationships within an organization.






17. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






18. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






19. Involves human relations - or the manager's ability to interact effectively with organizational members.






20. Evaluation of training program conducted after program has been implemented in order to assess outcomes






21. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






22. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






23. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






24. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






25. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






26. A purposeful - systematic process for collecting information on the important work-related aspects of a job






27. The expertise necessary to be proficient with methods and processes to run front-line operations






28. General expectations of a demand nature regarding acceptable group behavior






29. Groups of people who work together for similar interests or goals.






30. The cognitive ability to see the organization as a whole and the relationships among its parts






31. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






32. Understanding information and reaching a conclusion to solve problems.






33. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






34. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






35. Payment for work done






36. An organization of employees formed to bargain with the employer






37. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






38. An informal group composed of employees who enjoy one another's company and socialize with one another.






39. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






40. Sees appraisal as the most crucial aspect of organizational life.






41. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






42. Managers who supervise operatives (also known as first-line managers or supervisors).






43. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






44. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






45. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






46. Planned operations in non financial terms






47. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






48. A summary of intended expenditures along with proposals for how to meet them






49. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






50. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development