Test your basic knowledge |

DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Management process of guiding and motivating employees to meet an organization's objectives






2. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






3. Sources and uses for cash






4. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






5. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






6. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






7. Groups of people who work together for similar interests or goals.






8. Role of finding facts and giving advice or opinions in an organization






9. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






10. Created by the organization to accomplish specific goals within an unspecified time frame






11. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






12. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






13. The arrangement of jobs and the relationships among the jobs in an organization.






14. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






15. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






16. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






17. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






18. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






19. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






20. Minimizing differences and emphasizing common interests; unassertive and cooperative






21. Is used to investigate problems - decide on a remedy - and implement a solution.






22. Thinking and behavior directed toward attaining a goal that is not readily available






23. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






24. Understanding information and reaching a conclusion to solve problems.






25. Divided manager's job into three types: interpersonal - informational - decisional






26. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






27. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






28. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






29. Managers who supervise operatives (also known as first-line managers or supervisors).






30. Father of scientific management






31. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






32. A summary of intended expenditures along with proposals for how to meet them






33. An organization of employees formed to bargain with the employer






34. To reduce limits on trade - countries band together to have free trade amongst themselves






35. The expertise necessary to be proficient with methods and processes to run front-line operations






36. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






37. Show the hierarchical structure and relationships within an organization.






38. Sees appraisal as the most crucial aspect of organizational life.






39. Evaluation of training program conducted after program has been implemented in order to assess outcomes






40. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






41. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






42. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






43. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






44. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






45. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






46. General expectations of a demand nature regarding acceptable group behavior






47. A purposeful - systematic process for collecting information on the important work-related aspects of a job






48. Involves human relations - or the manager's ability to interact effectively with organizational members.






49. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






50. Planned operations in non financial terms