Test your basic knowledge |

DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






2. Managers who supervise operatives (also known as first-line managers or supervisors).






3. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






4. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






5. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






6. Involves human relations - or the manager's ability to interact effectively with organizational members.






7. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






8. General expectations of a demand nature regarding acceptable group behavior






9. An informal group composed of employees who enjoy one another's company and socialize with one another.






10. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






11. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






12. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






13. Payment for work done






14. Evaluation of training program conducted after program has been implemented in order to assess outcomes






15. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






16. Minimizing differences and emphasizing common interests; unassertive and cooperative






17. The ability to influence individuals or groups to achieve organizational goals






18. Understanding information and reaching a conclusion to solve problems.






19. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






20. Role of finding facts and giving advice or opinions in an organization






21. The cognitive ability to see the organization as a whole and the relationships among its parts






22. The expertise necessary to be proficient with methods and processes to run front-line operations






23. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






24. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






25. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






26. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






27. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






28. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






29. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






30. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






31. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






32. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






33. Is used to investigate problems - decide on a remedy - and implement a solution.






34. Thinking and behavior directed toward attaining a goal that is not readily available






35. Planned operations in financial terms






36. To reduce limits on trade - countries band together to have free trade amongst themselves






37. Father of scientific management






38. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






39. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






40. An organization of employees formed to bargain with the employer






41. Planned operations in non financial terms






42. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






43. Sources and uses for cash






44. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






45. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






46. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






47. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






48. Created by the organization to accomplish specific goals within an unspecified time frame






49. Sees appraisal as the most crucial aspect of organizational life.






50. Show the hierarchical structure and relationships within an organization.