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Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
Decision Making
Union
Frederick Taylor
Work Roles
2. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'
Abraham Maslow
Management
Interest Groups
Functional Groups
3. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Job Analysis
Trade Alliance
Blocking Roles
Summative Evaluation
4. Payment for work done
Operating budget
Functional Groups
Technical Skill
Renumeration
5. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.
Controlling
Middle Level Managers
Management
Outsourcing
6. Planned operations in non financial terms
Top Level Managers
Modern Appraisal
Nonmonetary budget
Henry Mintzberg
7. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
Arbitration
Task Groups
Taylorism
Abraham Maslow
8. Is used to investigate problems - decide on a remedy - and implement a solution.
Operating budget
Diagnostic Skill
Frederick Taylor
Interpersonal Skill
9. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Global Environment
Confronting
Frederick Taylor
Henry Mintzberg
10. Father of scientific management
Global Environment
Frederick Taylor
Lawrie
Regional Economic Integration
11. Management process of guiding and motivating employees to meet an organization's objectives
Personnel Recruitment
Leading
Forcing
Budget
12. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it
Role Ambiguity
Political Skill
Personnel Recruitment
Top Level Managers
13. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down
Group Norms
Avoiding
Global Environment
Organization Charts
14. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Frederick Herzberg
Forcing
Arbitration
Planning
15. The process of anticipating future events and determining strategies to achieve organizational objectives in the future
Top Level Managers
Outsourcing
Command Groups
Planning
16. Management process of determining how best to arrange an organization's resources and activities into a coherent structure
Functional Groups
Organizing
Derven
Non-Compete Agreement
17. An organization of employees formed to bargain with the employer
Union
Role Ambiguity
Functional Groups
Confronting
18. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms
Interest Groups
Forcing
Group Structure
Renumeration
19. Divided manager's job into three types: interpersonal - informational - decisional
Maintenance Roles
Henry Mintzberg
Derven
Lawrie
20. Show the hierarchical structure and relationships within an organization.
Middle Level Managers
Organization Charts
Frederick Taylor
Leadership
21. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.
Arbitration
Planning
First Level Managers
Command Groups
22. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
Frederick Herzberg
Informer Role
Union
Organizational Development
23. A purposeful - systematic process for collecting information on the important work-related aspects of a job
First Level Managers
Tom Gilbert
Smoothing
Job Analysis
24. Thinking and behavior directed toward attaining a goal that is not readily available
Compromising
Interpersonal Skill
Problem Solving
Do NOT ask
25. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company
Non-Compete Agreement
Top Level Managers
Performance Appraisal
Command Groups
26. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Peter Senge
Performance Appraisal
Tom Gilbert
Renumeration
27. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition
Confronting
Performance Appraisal
Action Learning
Leadership
28. The ability to influence individuals or groups to achieve organizational goals
Modern Appraisal
Technical Skill
Organizational Structure
Leadership
29. Role of finding facts and giving advice or opinions in an organization
Diagnostic Skill
Task Groups
Maintenance Roles
Informer Role
30. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.
Blocking Roles
Arbitration
Command Groups
Political Skill
31. General expectations of a demand nature regarding acceptable group behavior
Trade Alliance
Task Groups
Group Norms
First Level Managers
32. An informal group composed of employees who enjoy one another's company and socialize with one another.
Leading
Friendship Groups
Global Environment
Functional Groups
33. Planned operations in financial terms
Middle Level Managers
Operating budget
Group Norms
Friendship Groups
34. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it
Organizational Development
Derven
Organization Charts
Organizational Structure
35. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions
Task Groups
Do NOT ask
Diagnostic Skill
Tom Gilbert
36. Managers who supervise operatives (also known as first-line managers or supervisors).
Financial Budget
Derven
First Level Managers
Organization Charts
37. Minimizing differences and emphasizing common interests; unassertive and cooperative
Smoothing
Financial Budget
Middle Level Managers
Global Environment
38. To reduce limits on trade - countries band together to have free trade amongst themselves
Heirarchy of Needs
Modern Appraisal
Trade Alliance
Robert Blake and Jane Mouton
39. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.
Task Groups
Outsourcing
Political Skill
Organizational Structure
40. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.
Forcing
Organizational Structure
Operating budget
Middle Level Managers
41. Created by the organization to accomplish specific goals within an unspecified time frame
Avoiding
Outsourcing
Summative Evaluation
Functional Groups
42. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties
Leadership
Compromising
Organizational Structure
Technical Skill
43. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Top Level Managers
Robert Blake and Jane Mouton
Organization Charts
Role Ambiguity
44. Groups of people who work together for similar interests or goals.
Summative Evaluation
Interest Groups
Frederick Herzberg
Henry Mintzberg
45. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.
First Level Managers
Modern Appraisal
Robert Blake and Jane Mouton
Personnel Recruitment
46. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Leadership
Performance Appraisal
Planning
Taylorism
47. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out
Regional Economic Integration
Informer Role
Action Learning
Peter Senge
48. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Authority
Management
Decision Making
Smoothing
49. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not
Confronting
Controlling
Personnel Recruitment
Diagnostic Skill
50. Understanding information and reaching a conclusion to solve problems.
Arbitration
Interest Groups
Leading
Decision Making