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Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Father of scientific management
Maintenance Roles
Do NOT ask
Derven
Frederick Taylor
2. An informal group composed of employees who enjoy one another's company and socialize with one another.
Compromising
Renumeration
Friendship Groups
Lawrie
3. To reduce limits on trade - countries band together to have free trade amongst themselves
Budget
Modern Appraisal
Trade Alliance
Political Skill
4. Thinking and behavior directed toward attaining a goal that is not readily available
Union
Authority
Top Level Managers
Problem Solving
5. The process of anticipating future events and determining strategies to achieve organizational objectives in the future
Interest Groups
Planning
Interpersonal Skill
Arbitration
6. Involves human relations - or the manager's ability to interact effectively with organizational members.
Interpersonal Skill
Tom Gilbert
Non-Compete Agreement
Taylorism
7. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production
Compromising
Regional Economic Integration
Non-Compete Agreement
Command Groups
8. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it
Frederick Taylor
Role Ambiguity
Group Structure
Forcing
9. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Action Learning
Financial Budget
Organizing
Frederick Herzberg
10. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.
Informer Role
Organizational Structure
Maintenance Roles
Command Groups
11. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Authority
Confronting
Personnel Recruitment
Forcing
12. Groups of people who work together for similar interests or goals.
Modern Appraisal
Derven
Interest Groups
Peter Senge
13. The ability to influence individuals or groups to achieve organizational goals
Leadership
Union
Conceptual Skill
Personnel Recruitment
14. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.
Political Skill
Organizing
Peter Senge
Avoiding
15. Sees appraisal as the most crucial aspect of organizational life.
Tom Gilbert
Lawrie
Compromising
Role Ambiguity
16. Created by the organization to accomplish specific goals within an unspecified time frame
Functional Groups
Peter Senge
Command Groups
Planning
17. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning
Technical Skill
Peter Senge
Controlling
Informer Role
18. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions
Renumeration
Task Groups
Maintenance Roles
Nonmonetary budget
19. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Planning
Top Level Managers
Tom Gilbert
Operating budget
20. Planned operations in financial terms
Operating budget
Avoiding
Job Analysis
Diagnostic Skill
21. Management process of determining how best to arrange an organization's resources and activities into a coherent structure
Organizing
Informer Role
First Level Managers
Blocking Roles
22. Show the hierarchical structure and relationships within an organization.
Organization Charts
Action Learning
Work Roles
Controlling
23. General expectations of a demand nature regarding acceptable group behavior
Avoiding
Smoothing
Group Norms
Maintenance Roles
24. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
Role Ambiguity
Diagnostic Skill
Interest Groups
Blocking Roles
25. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down
Middle Level Managers
Technical Skill
Avoiding
Action Learning
26. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.
Non-Compete Agreement
Conceptual Skill
Robert Blake and Jane Mouton
Derven
27. The cognitive ability to see the organization as a whole and the relationships among its parts
Work Roles
Confronting
Controlling
Conceptual Skill
28. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Planning
Smoothing
Summative Evaluation
Interpersonal Skill
29. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.
Action Learning
Modern Appraisal
Interest Groups
Forcing
30. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company
Summative Evaluation
Trade Alliance
Role Ambiguity
Non-Compete Agreement
31. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
First Level Managers
Action Learning
Organizational Development
Personnel Recruitment
32. Sources and uses for cash
Informer Role
Avoiding
Arbitration
Financial Budget
33. Minimizing differences and emphasizing common interests; unassertive and cooperative
Organization Charts
Avoiding
Smoothing
Planning
34. Planned operations in non financial terms
Compromising
Nonmonetary budget
Regional Economic Integration
Personnel Recruitment
35. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources
Performance Appraisal
Group Norms
Interest Groups
Authority
36. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition
Henry Mintzberg
Confronting
Taylorism
Problem Solving
37. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties
Compromising
Modern Appraisal
Summative Evaluation
Leading
38. Understanding information and reaching a conclusion to solve problems.
Decision Making
Derven
Blocking Roles
Interest Groups
39. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict
Command Groups
Trade Alliance
Peter Senge
Maintenance Roles
40. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you
Outsourcing
Middle Level Managers
Conceptual Skill
Heirarchy of Needs
41. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination
Heirarchy of Needs
Performance Appraisal
Arbitration
Abraham Maslow
42. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
Regional Economic Integration
Arbitration
Operating budget
Leadership
43. Managers who supervise operatives (also known as first-line managers or supervisors).
Maintenance Roles
Modern Appraisal
First Level Managers
Organizing
44. Payment for work done
Renumeration
Trade Alliance
Smoothing
Informer Role
45. A purposeful - systematic process for collecting information on the important work-related aspects of a job
Job Analysis
Operating budget
Confronting
Authority
46. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'
Interest Groups
Abraham Maslow
Diagnostic Skill
Frederick Herzberg
47. Is used to investigate problems - decide on a remedy - and implement a solution.
Diagnostic Skill
Middle Level Managers
Blocking Roles
Task Groups
48. The arrangement of jobs and the relationships among the jobs in an organization.
Organizational Structure
Personnel Recruitment
Action Learning
Performance Appraisal
49. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development
Heirarchy of Needs
Modern Appraisal
Technical Skill
Blocking Roles
50. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Functional Groups
Arbitration
Organizational Development
Tom Gilbert