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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Planned operations in non financial terms






2. Involves human relations - or the manager's ability to interact effectively with organizational members.






3. The expertise necessary to be proficient with methods and processes to run front-line operations






4. Understanding information and reaching a conclusion to solve problems.






5. Role of finding facts and giving advice or opinions in an organization






6. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






7. Sees appraisal as the most crucial aspect of organizational life.






8. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






9. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






10. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






11. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






12. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






13. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






14. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






15. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






16. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






17. Payment for work done






18. Thinking and behavior directed toward attaining a goal that is not readily available






19. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






20. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






21. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






22. Sources and uses for cash






23. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






24. Created by the organization to accomplish specific goals within an unspecified time frame






25. The arrangement of jobs and the relationships among the jobs in an organization.






26. The ability to influence individuals or groups to achieve organizational goals






27. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






28. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






29. Management process of guiding and motivating employees to meet an organization's objectives






30. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






31. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






32. Show the hierarchical structure and relationships within an organization.






33. An informal group composed of employees who enjoy one another's company and socialize with one another.






34. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






35. Planned operations in financial terms






36. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






37. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






38. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






39. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






40. Evaluation of training program conducted after program has been implemented in order to assess outcomes






41. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






42. A summary of intended expenditures along with proposals for how to meet them






43. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






44. Minimizing differences and emphasizing common interests; unassertive and cooperative






45. Father of scientific management






46. To reduce limits on trade - countries band together to have free trade amongst themselves






47. An organization of employees formed to bargain with the employer






48. Divided manager's job into three types: interpersonal - informational - decisional






49. Is used to investigate problems - decide on a remedy - and implement a solution.






50. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






Can you answer 50 questions in 15 minutes?



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