Test your basic knowledge |

DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






2. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






3. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






4. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






5. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






6. Father of scientific management






7. Management process of guiding and motivating employees to meet an organization's objectives






8. Divided manager's job into three types: interpersonal - informational - decisional






9. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






10. The arrangement of jobs and the relationships among the jobs in an organization.






11. Created by the organization to accomplish specific goals within an unspecified time frame






12. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






13. Planned operations in financial terms






14. Sources and uses for cash






15. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






16. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






17. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






18. Payment for work done






19. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






20. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






21. Minimizing differences and emphasizing common interests; unassertive and cooperative






22. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






23. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






24. Is used to investigate problems - decide on a remedy - and implement a solution.






25. Evaluation of training program conducted after program has been implemented in order to assess outcomes






26. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






27. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






28. Planned operations in non financial terms






29. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






30. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






31. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






32. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






33. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






34. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






35. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






36. A purposeful - systematic process for collecting information on the important work-related aspects of a job






37. An informal group composed of employees who enjoy one another's company and socialize with one another.






38. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






39. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






40. Thinking and behavior directed toward attaining a goal that is not readily available






41. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






42. Role of finding facts and giving advice or opinions in an organization






43. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






44. General expectations of a demand nature regarding acceptable group behavior






45. Sees appraisal as the most crucial aspect of organizational life.






46. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






47. Understanding information and reaching a conclusion to solve problems.






48. An organization of employees formed to bargain with the employer






49. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






50. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated