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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Divided manager's job into three types: interpersonal - informational - decisional






2. Minimizing differences and emphasizing common interests; unassertive and cooperative






3. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






4. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






5. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






6. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






7. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






8. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






9. Created by the organization to accomplish specific goals within an unspecified time frame






10. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






11. A purposeful - systematic process for collecting information on the important work-related aspects of a job






12. Is used to investigate problems - decide on a remedy - and implement a solution.






13. The cognitive ability to see the organization as a whole and the relationships among its parts






14. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






15. Role of finding facts and giving advice or opinions in an organization






16. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






17. Planned operations in financial terms






18. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






19. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






20. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






21. Sources and uses for cash






22. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






23. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






24. Thinking and behavior directed toward attaining a goal that is not readily available






25. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






26. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






27. Father of scientific management






28. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






29. Groups of people who work together for similar interests or goals.






30. Planned operations in non financial terms






31. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






32. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






33. A summary of intended expenditures along with proposals for how to meet them






34. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






35. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






36. General expectations of a demand nature regarding acceptable group behavior






37. Evaluation of training program conducted after program has been implemented in order to assess outcomes






38. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






39. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






40. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






41. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






42. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






43. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






44. Understanding information and reaching a conclusion to solve problems.






45. Sees appraisal as the most crucial aspect of organizational life.






46. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






47. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






48. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






49. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






50. The arrangement of jobs and the relationships among the jobs in an organization.