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Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Management process of determining how best to arrange an organization's resources and activities into a coherent structure
Derven
Personnel Recruitment
Organizing
Robert Blake and Jane Mouton
2. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
Arbitration
Robert Blake and Jane Mouton
Diagnostic Skill
Decision Making
3. Payment for work done
Functional Groups
Leading
Renumeration
Maintenance Roles
4. A summary of intended expenditures along with proposals for how to meet them
Peter Senge
Technical Skill
Compromising
Budget
5. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
Command Groups
Organizational Development
Trade Alliance
Frederick Taylor
6. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out
Renumeration
Avoiding
Action Learning
Tom Gilbert
7. Understanding information and reaching a conclusion to solve problems.
Personnel Recruitment
Trade Alliance
Decision Making
Maintenance Roles
8. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?
Financial Budget
Robert Blake and Jane Mouton
Do NOT ask
Confronting
9. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Taylorism
Henry Mintzberg
Interest Groups
Group Norms
10. Groups of people who work together for similar interests or goals.
Diagnostic Skill
Performance Appraisal
Interest Groups
Confronting
11. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not
Controlling
Smoothing
Financial Budget
Compromising
12. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Leading
Frederick Herzberg
Leadership
Tom Gilbert
13. The expertise necessary to be proficient with methods and processes to run front-line operations
Peter Senge
Job Analysis
Middle Level Managers
Technical Skill
14. To reduce limits on trade - countries band together to have free trade amongst themselves
Organizational Structure
Henry Mintzberg
Trade Alliance
Informer Role
15. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
Conceptual Skill
Organizing
Decision Making
Blocking Roles
16. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it
Organization Charts
Role Ambiguity
Frederick Taylor
First Level Managers
17. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
First Level Managers
Top Level Managers
Political Skill
Decision Making
18. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Technical Skill
Job Analysis
Tom Gilbert
Frederick Herzberg
19. The process of anticipating future events and determining strategies to achieve organizational objectives in the future
Planning
Problem Solving
Management
Leadership
20. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Nonmonetary budget
Peter Senge
Personnel Recruitment
Job Analysis
21. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms
Group Structure
Diagnostic Skill
Organizational Structure
Decision Making
22. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.
Political Skill
Trade Alliance
Robert Blake and Jane Mouton
Top Level Managers
23. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it
Interest Groups
Derven
Tom Gilbert
Performance Appraisal
24. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition
Blocking Roles
Confronting
Political Skill
Union
25. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Work Roles
Renumeration
Summative Evaluation
Performance Appraisal
26. An informal group composed of employees who enjoy one another's company and socialize with one another.
Friendship Groups
Command Groups
First Level Managers
Problem Solving
27. Show the hierarchical structure and relationships within an organization.
Organization Charts
Planning
Decision Making
Taylorism
28. General expectations of a demand nature regarding acceptable group behavior
Conceptual Skill
Blocking Roles
Group Norms
Trade Alliance
29. Divided manager's job into three types: interpersonal - informational - decisional
Top Level Managers
Henry Mintzberg
Group Structure
Budget
30. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production
Problem Solving
Regional Economic Integration
Role Ambiguity
Budget
31. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Taylorism
Global Environment
Frederick Taylor
Peter Senge
32. Role of finding facts and giving advice or opinions in an organization
Functional Groups
Informer Role
Robert Blake and Jane Mouton
Modern Appraisal
33. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
Global Environment
Job Analysis
Work Roles
Do NOT ask
34. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.
Budget
Friendship Groups
Forcing
Union
35. The arrangement of jobs and the relationships among the jobs in an organization.
Frederick Herzberg
Group Structure
Interpersonal Skill
Organizational Structure
36. The ability to influence individuals or groups to achieve organizational goals
Non-Compete Agreement
Blocking Roles
Leadership
Lawrie
37. Minimizing differences and emphasizing common interests; unassertive and cooperative
Union
Diagnostic Skill
Personnel Recruitment
Smoothing
38. Sources and uses for cash
Interpersonal Skill
Personnel Recruitment
Financial Budget
Planning
39. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination
Performance Appraisal
Decision Making
First Level Managers
Blocking Roles
40. Managers who supervise operatives (also known as first-line managers or supervisors).
First Level Managers
Group Structure
Summative Evaluation
Action Learning
41. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties
Compromising
Middle Level Managers
Organizational Structure
Leading
42. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.
Command Groups
Organizational Structure
Organization Charts
Forcing
43. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down
Avoiding
Arbitration
Command Groups
Leadership
44. Father of scientific management
Operating budget
Smoothing
Functional Groups
Frederick Taylor
45. A purposeful - systematic process for collecting information on the important work-related aspects of a job
Job Analysis
Problem Solving
Maintenance Roles
Leading
46. Involves human relations - or the manager's ability to interact effectively with organizational members.
Planning
Budget
Interpersonal Skill
Interest Groups
47. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.
Performance Appraisal
Group Norms
Problem Solving
Robert Blake and Jane Mouton
48. An organization of employees formed to bargain with the employer
Operating budget
Problem Solving
Avoiding
Union
49. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources
Forcing
Taylorism
Authority
Frederick Taylor
50. Thinking and behavior directed toward attaining a goal that is not readily available
Problem Solving
Conceptual Skill
Frederick Herzberg
Non-Compete Agreement