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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






2. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






3. Created by the organization to accomplish specific goals within an unspecified time frame






4. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






5. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






6. Management process of guiding and motivating employees to meet an organization's objectives






7. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






8. To reduce limits on trade - countries band together to have free trade amongst themselves






9. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






10. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






11. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






12. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






13. Groups of people who work together for similar interests or goals.






14. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






15. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






16. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






17. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






18. Divided manager's job into three types: interpersonal - informational - decisional






19. General expectations of a demand nature regarding acceptable group behavior






20. Understanding information and reaching a conclusion to solve problems.






21. Involves human relations - or the manager's ability to interact effectively with organizational members.






22. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






23. A summary of intended expenditures along with proposals for how to meet them






24. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






25. Thinking and behavior directed toward attaining a goal that is not readily available






26. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






27. Is used to investigate problems - decide on a remedy - and implement a solution.






28. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






29. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






30. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






31. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






32. A purposeful - systematic process for collecting information on the important work-related aspects of a job






33. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






34. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






35. Show the hierarchical structure and relationships within an organization.






36. The arrangement of jobs and the relationships among the jobs in an organization.






37. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






38. Evaluation of training program conducted after program has been implemented in order to assess outcomes






39. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






40. Managers who supervise operatives (also known as first-line managers or supervisors).






41. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






42. The expertise necessary to be proficient with methods and processes to run front-line operations






43. Payment for work done






44. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






45. The cognitive ability to see the organization as a whole and the relationships among its parts






46. Sees appraisal as the most crucial aspect of organizational life.






47. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






48. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






49. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






50. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)