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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






2. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






3. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






4. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






5. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






6. A summary of intended expenditures along with proposals for how to meet them






7. Managers who supervise operatives (also known as first-line managers or supervisors).






8. Sees appraisal as the most crucial aspect of organizational life.






9. Planned operations in financial terms






10. Evaluation of training program conducted after program has been implemented in order to assess outcomes






11. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






12. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






13. Involves human relations - or the manager's ability to interact effectively with organizational members.






14. An organization of employees formed to bargain with the employer






15. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






16. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






17. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






18. The ability to influence individuals or groups to achieve organizational goals






19. Created by the organization to accomplish specific goals within an unspecified time frame






20. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






21. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






22. Groups of people who work together for similar interests or goals.






23. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






24. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






25. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






26. Divided manager's job into three types: interpersonal - informational - decisional






27. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






28. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






29. To reduce limits on trade - countries band together to have free trade amongst themselves






30. Planned operations in non financial terms






31. Minimizing differences and emphasizing common interests; unassertive and cooperative






32. Father of scientific management






33. Understanding information and reaching a conclusion to solve problems.






34. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






35. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






36. Show the hierarchical structure and relationships within an organization.






37. The arrangement of jobs and the relationships among the jobs in an organization.






38. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






39. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






40. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






41. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






42. Sources and uses for cash






43. The expertise necessary to be proficient with methods and processes to run front-line operations






44. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






45. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






46. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






47. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






48. Payment for work done






49. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






50. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition