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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






2. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






3. The ability to influence individuals or groups to achieve organizational goals






4. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






5. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






6. Role of finding facts and giving advice or opinions in an organization






7. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






8. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






9. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






10. Created by the organization to accomplish specific goals within an unspecified time frame






11. Understanding information and reaching a conclusion to solve problems.






12. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






13. Payment for work done






14. Divided manager's job into three types: interpersonal - informational - decisional






15. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






16. Sees appraisal as the most crucial aspect of organizational life.






17. Sources and uses for cash






18. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






19. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






20. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






21. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






22. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






23. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






24. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






25. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






26. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






27. Minimizing differences and emphasizing common interests; unassertive and cooperative






28. Groups of people who work together for similar interests or goals.






29. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






30. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






31. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






32. Is used to investigate problems - decide on a remedy - and implement a solution.






33. Evaluation of training program conducted after program has been implemented in order to assess outcomes






34. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






35. Involves human relations - or the manager's ability to interact effectively with organizational members.






36. An informal group composed of employees who enjoy one another's company and socialize with one another.






37. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






38. Father of scientific management






39. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






40. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






41. Show the hierarchical structure and relationships within an organization.






42. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






43. An organization of employees formed to bargain with the employer






44. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






45. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






46. A purposeful - systematic process for collecting information on the important work-related aspects of a job






47. Thinking and behavior directed toward attaining a goal that is not readily available






48. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






49. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






50. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down