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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability to influence individuals or groups to achieve organizational goals






2. A purposeful - systematic process for collecting information on the important work-related aspects of a job






3. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






4. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






5. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






6. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






7. Show the hierarchical structure and relationships within an organization.






8. Divided manager's job into three types: interpersonal - informational - decisional






9. Sees appraisal as the most crucial aspect of organizational life.






10. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






11. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






12. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






13. An organization of employees formed to bargain with the employer






14. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






15. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






16. Management process of guiding and motivating employees to meet an organization's objectives






17. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






18. Is used to investigate problems - decide on a remedy - and implement a solution.






19. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






20. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






21. General expectations of a demand nature regarding acceptable group behavior






22. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






23. An informal group composed of employees who enjoy one another's company and socialize with one another.






24. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






25. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






26. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






27. Involves human relations - or the manager's ability to interact effectively with organizational members.






28. Understanding information and reaching a conclusion to solve problems.






29. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






30. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






31. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






32. Thinking and behavior directed toward attaining a goal that is not readily available






33. Father of scientific management






34. The cognitive ability to see the organization as a whole and the relationships among its parts






35. Role of finding facts and giving advice or opinions in an organization






36. The expertise necessary to be proficient with methods and processes to run front-line operations






37. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






38. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






39. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






40. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






41. Payment for work done






42. Planned operations in financial terms






43. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






44. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






45. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






46. Planned operations in non financial terms






47. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






48. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






49. To reduce limits on trade - countries band together to have free trade amongst themselves






50. The arrangement of jobs and the relationships among the jobs in an organization.