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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






2. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






3. Payment for work done






4. A summary of intended expenditures along with proposals for how to meet them






5. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






6. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






7. Understanding information and reaching a conclusion to solve problems.






8. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






9. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






10. Groups of people who work together for similar interests or goals.






11. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






12. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






13. The expertise necessary to be proficient with methods and processes to run front-line operations






14. To reduce limits on trade - countries band together to have free trade amongst themselves






15. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






16. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






17. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






18. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






19. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






20. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






21. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






22. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






23. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






24. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






25. Evaluation of training program conducted after program has been implemented in order to assess outcomes






26. An informal group composed of employees who enjoy one another's company and socialize with one another.






27. Show the hierarchical structure and relationships within an organization.






28. General expectations of a demand nature regarding acceptable group behavior






29. Divided manager's job into three types: interpersonal - informational - decisional






30. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






31. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






32. Role of finding facts and giving advice or opinions in an organization






33. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






34. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






35. The arrangement of jobs and the relationships among the jobs in an organization.






36. The ability to influence individuals or groups to achieve organizational goals






37. Minimizing differences and emphasizing common interests; unassertive and cooperative






38. Sources and uses for cash






39. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






40. Managers who supervise operatives (also known as first-line managers or supervisors).






41. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






42. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






43. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






44. Father of scientific management






45. A purposeful - systematic process for collecting information on the important work-related aspects of a job






46. Involves human relations - or the manager's ability to interact effectively with organizational members.






47. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






48. An organization of employees formed to bargain with the employer






49. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






50. Thinking and behavior directed toward attaining a goal that is not readily available