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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. General expectations of a demand nature regarding acceptable group behavior






2. An organization of employees formed to bargain with the employer






3. Payment for work done






4. The arrangement of jobs and the relationships among the jobs in an organization.






5. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






6. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






7. Show the hierarchical structure and relationships within an organization.






8. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






9. A purposeful - systematic process for collecting information on the important work-related aspects of a job






10. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






11. To reduce limits on trade - countries band together to have free trade amongst themselves






12. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






13. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






14. Management process of guiding and motivating employees to meet an organization's objectives






15. Divided manager's job into three types: interpersonal - informational - decisional






16. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






17. Sources and uses for cash






18. Created by the organization to accomplish specific goals within an unspecified time frame






19. Understanding information and reaching a conclusion to solve problems.






20. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






21. Minimizing differences and emphasizing common interests; unassertive and cooperative






22. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






23. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






24. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






25. Is used to investigate problems - decide on a remedy - and implement a solution.






26. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






27. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






28. The ability to influence individuals or groups to achieve organizational goals






29. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






30. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






31. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






32. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






33. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






34. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






35. Groups of people who work together for similar interests or goals.






36. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






37. The cognitive ability to see the organization as a whole and the relationships among its parts






38. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






39. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






40. Thinking and behavior directed toward attaining a goal that is not readily available






41. Role of finding facts and giving advice or opinions in an organization






42. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






43. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






44. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






45. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






46. Planned operations in financial terms






47. Managers who supervise operatives (also known as first-line managers or supervisors).






48. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






49. Evaluation of training program conducted after program has been implemented in order to assess outcomes






50. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict