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Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Role of finding facts and giving advice or opinions in an organization
Henry Mintzberg
Informer Role
Organizational Development
Interest Groups
2. The arrangement of jobs and the relationships among the jobs in an organization.
Role Ambiguity
Taylorism
Organizational Structure
Top Level Managers
3. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.
Operating budget
Command Groups
Friendship Groups
Henry Mintzberg
4. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
Job Analysis
Blocking Roles
Do NOT ask
Work Roles
5. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you
Command Groups
Heirarchy of Needs
Smoothing
Renumeration
6. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms
Command Groups
Group Structure
Organizational Development
Role Ambiguity
7. Understanding information and reaching a conclusion to solve problems.
Decision Making
Job Analysis
Work Roles
Forcing
8. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Organizational Structure
Nonmonetary budget
Personnel Recruitment
Role Ambiguity
9. An informal group composed of employees who enjoy one another's company and socialize with one another.
Leadership
Problem Solving
Friendship Groups
Group Structure
10. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down
Non-Compete Agreement
Derven
Avoiding
Smoothing
11. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Top Level Managers
Smoothing
Planning
Management
12. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
Global Environment
Peter Senge
Arbitration
Henry Mintzberg
13. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Action Learning
Global Environment
Job Analysis
Planning
14. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties
Forcing
Functional Groups
Renumeration
Compromising
15. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.
Heirarchy of Needs
Conceptual Skill
First Level Managers
Robert Blake and Jane Mouton
16. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not
Controlling
Top Level Managers
Command Groups
Conceptual Skill
17. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company
Non-Compete Agreement
Informer Role
Confronting
Frederick Taylor
18. Father of scientific management
Frederick Taylor
Leading
Job Analysis
Lawrie
19. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out
Regional Economic Integration
Top Level Managers
Task Groups
Action Learning
20. The expertise necessary to be proficient with methods and processes to run front-line operations
Nonmonetary budget
Robert Blake and Jane Mouton
Interpersonal Skill
Technical Skill
21. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Arbitration
Tom Gilbert
Leading
Task Groups
22. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Outsourcing
Maintenance Roles
Work Roles
Top Level Managers
23. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.
Taylorism
Political Skill
Confronting
Organization Charts
24. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Political Skill
Middle Level Managers
Frederick Herzberg
Outsourcing
25. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination
Non-Compete Agreement
Frederick Taylor
Informer Role
Performance Appraisal
26. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.
Functional Groups
Planning
Forcing
Outsourcing
27. Planned operations in financial terms
Performance Appraisal
Regional Economic Integration
Operating budget
Middle Level Managers
28. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Performance Appraisal
Management
Taylorism
Frederick Herzberg
29. Sources and uses for cash
Financial Budget
Renumeration
Organization Charts
Forcing
30. Payment for work done
Leadership
Technical Skill
Renumeration
Organizational Structure
31. To reduce limits on trade - countries band together to have free trade amongst themselves
Nonmonetary budget
Task Groups
Blocking Roles
Trade Alliance
32. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
Avoiding
Organizational Development
Political Skill
Abraham Maslow
33. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.
Global Environment
Organizing
Middle Level Managers
Informer Role
34. A summary of intended expenditures along with proposals for how to meet them
Modern Appraisal
Budget
Regional Economic Integration
Forcing
35. Planned operations in non financial terms
Management
Nonmonetary budget
Middle Level Managers
Organization Charts
36. Thinking and behavior directed toward attaining a goal that is not readily available
Political Skill
Diagnostic Skill
Problem Solving
Top Level Managers
37. Involves human relations - or the manager's ability to interact effectively with organizational members.
Informer Role
Interpersonal Skill
Heirarchy of Needs
Leadership
38. General expectations of a demand nature regarding acceptable group behavior
Maintenance Roles
Leadership
Organizational Development
Group Norms
39. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?
Organizational Development
Do NOT ask
Technical Skill
Leadership
40. The ability to influence individuals or groups to achieve organizational goals
Frederick Herzberg
Leadership
Organizing
Abraham Maslow
41. Show the hierarchical structure and relationships within an organization.
Frederick Taylor
Friendship Groups
Interest Groups
Organization Charts
42. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning
Peter Senge
Informer Role
Arbitration
Operating budget
43. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions
Task Groups
Performance Appraisal
Problem Solving
Work Roles
44. Minimizing differences and emphasizing common interests; unassertive and cooperative
Global Environment
Smoothing
Nonmonetary budget
Leading
45. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition
First Level Managers
Global Environment
Confronting
Planning
46. Managers who supervise operatives (also known as first-line managers or supervisors).
First Level Managers
Derven
Union
Interpersonal Skill
47. A purposeful - systematic process for collecting information on the important work-related aspects of a job
Political Skill
Job Analysis
Command Groups
Modern Appraisal
48. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development
Organizational Development
Modern Appraisal
Do NOT ask
Diagnostic Skill
49. Groups of people who work together for similar interests or goals.
Friendship Groups
Planning
Nonmonetary budget
Interest Groups
50. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
Blocking Roles
Organization Charts
Conceptual Skill
Friendship Groups