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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability to influence individuals or groups to achieve organizational goals






2. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






3. Role of finding facts and giving advice or opinions in an organization






4. An informal group composed of employees who enjoy one another's company and socialize with one another.






5. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






6. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






7. An organization of employees formed to bargain with the employer






8. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






9. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






10. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






11. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






12. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






13. To reduce limits on trade - countries band together to have free trade amongst themselves






14. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






15. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






16. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






17. Planned operations in non financial terms






18. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






19. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






20. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






21. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






22. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






23. The expertise necessary to be proficient with methods and processes to run front-line operations






24. Divided manager's job into three types: interpersonal - informational - decisional






25. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






26. Show the hierarchical structure and relationships within an organization.






27. Father of scientific management






28. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






29. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






30. Managers who supervise operatives (also known as first-line managers or supervisors).






31. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






32. Payment for work done






33. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






34. Planned operations in financial terms






35. A summary of intended expenditures along with proposals for how to meet them






36. Evaluation of training program conducted after program has been implemented in order to assess outcomes






37. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






38. The cognitive ability to see the organization as a whole and the relationships among its parts






39. Thinking and behavior directed toward attaining a goal that is not readily available






40. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






41. Sees appraisal as the most crucial aspect of organizational life.






42. General expectations of a demand nature regarding acceptable group behavior






43. A purposeful - systematic process for collecting information on the important work-related aspects of a job






44. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






45. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






46. Understanding information and reaching a conclusion to solve problems.






47. Minimizing differences and emphasizing common interests; unassertive and cooperative






48. The arrangement of jobs and the relationships among the jobs in an organization.






49. Groups of people who work together for similar interests or goals.






50. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)