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Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Planned operations in financial terms
Operating budget
Global Environment
Top Level Managers
Heirarchy of Needs
2. An organization of employees formed to bargain with the employer
Union
Functional Groups
Arbitration
Avoiding
3. The process of anticipating future events and determining strategies to achieve organizational objectives in the future
Interest Groups
Leading
Compromising
Planning
4. Show the hierarchical structure and relationships within an organization.
Maintenance Roles
Heirarchy of Needs
Organization Charts
Management
5. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Tom Gilbert
Functional Groups
Personnel Recruitment
Blocking Roles
6. The expertise necessary to be proficient with methods and processes to run front-line operations
First Level Managers
Modern Appraisal
Technical Skill
Organizational Development
7. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Do NOT ask
Authority
Top Level Managers
Renumeration
8. The arrangement of jobs and the relationships among the jobs in an organization.
Role Ambiguity
Organizational Structure
Arbitration
Task Groups
9. Groups of people who work together for similar interests or goals.
Outsourcing
Interest Groups
Arbitration
Task Groups
10. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
Blocking Roles
Planning
Heirarchy of Needs
Interpersonal Skill
11. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development
Henry Mintzberg
Performance Appraisal
Management
Modern Appraisal
12. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Frederick Herzberg
Leading
Global Environment
Organizational Development
13. A summary of intended expenditures along with proposals for how to meet them
Lawrie
Middle Level Managers
Budget
Management
14. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company
Do NOT ask
Leadership
Task Groups
Non-Compete Agreement
15. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it
Avoiding
Authority
Union
Role Ambiguity
16. The cognitive ability to see the organization as a whole and the relationships among its parts
Conceptual Skill
Union
Top Level Managers
Political Skill
17. Understanding information and reaching a conclusion to solve problems.
Functional Groups
Work Roles
Decision Making
Middle Level Managers
18. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not
Action Learning
Problem Solving
Performance Appraisal
Controlling
19. Involves human relations - or the manager's ability to interact effectively with organizational members.
Robert Blake and Jane Mouton
Informer Role
Interpersonal Skill
Organization Charts
20. Thinking and behavior directed toward attaining a goal that is not readily available
Non-Compete Agreement
Problem Solving
Top Level Managers
First Level Managers
21. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Frederick Herzberg
Modern Appraisal
Renumeration
Organizational Development
22. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms
Performance Appraisal
Maintenance Roles
Interpersonal Skill
Group Structure
23. Is used to investigate problems - decide on a remedy - and implement a solution.
Diagnostic Skill
Smoothing
Do NOT ask
Union
24. Management process of determining how best to arrange an organization's resources and activities into a coherent structure
Avoiding
Organizing
Friendship Groups
Problem Solving
25. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production
Command Groups
Regional Economic Integration
Problem Solving
Interpersonal Skill
26. Divided manager's job into three types: interpersonal - informational - decisional
Non-Compete Agreement
Trade Alliance
Henry Mintzberg
Management
27. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it
Henry Mintzberg
Maintenance Roles
Derven
Global Environment
28. Role of finding facts and giving advice or opinions in an organization
Maintenance Roles
Informer Role
Summative Evaluation
Job Analysis
29. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources
Summative Evaluation
Abraham Maslow
Outsourcing
Authority
30. The ability to influence individuals or groups to achieve organizational goals
Leadership
Henry Mintzberg
Smoothing
Political Skill
31. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Functional Groups
Job Analysis
Confronting
Personnel Recruitment
32. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination
Informer Role
Budget
Organizational Structure
Performance Appraisal
33. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict
Maintenance Roles
Informer Role
Outsourcing
Decision Making
34. Management process of guiding and motivating employees to meet an organization's objectives
Leading
First Level Managers
Action Learning
Maintenance Roles
35. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Lawrie
Summative Evaluation
Abraham Maslow
Union
36. Created by the organization to accomplish specific goals within an unspecified time frame
Technical Skill
Leading
Group Norms
Functional Groups
37. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.
Confronting
Non-Compete Agreement
Middle Level Managers
First Level Managers
38. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
Planning
Arbitration
Nonmonetary budget
Non-Compete Agreement
39. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.
Peter Senge
Maintenance Roles
Forcing
Decision Making
40. Sees appraisal as the most crucial aspect of organizational life.
Lawrie
Group Norms
Interpersonal Skill
Organization Charts
41. Managers who supervise operatives (also known as first-line managers or supervisors).
Outsourcing
First Level Managers
Interest Groups
Problem Solving
42. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you
Renumeration
Heirarchy of Needs
Decision Making
Political Skill
43. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?
Modern Appraisal
Interpersonal Skill
Do NOT ask
Henry Mintzberg
44. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning
Leadership
Peter Senge
Non-Compete Agreement
Organizing
45. Father of scientific management
Derven
Interest Groups
Peter Senge
Frederick Taylor
46. Sources and uses for cash
Command Groups
Financial Budget
Forcing
Abraham Maslow
47. General expectations of a demand nature regarding acceptable group behavior
Group Norms
Command Groups
Conceptual Skill
Frederick Taylor
48. Minimizing differences and emphasizing common interests; unassertive and cooperative
Role Ambiguity
Interest Groups
Smoothing
Summative Evaluation
49. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down
Controlling
Informer Role
Avoiding
Diagnostic Skill
50. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties
Top Level Managers
Compromising
First Level Managers
Abraham Maslow