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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






2. Minimizing differences and emphasizing common interests; unassertive and cooperative






3. Divided manager's job into three types: interpersonal - informational - decisional






4. Understanding information and reaching a conclusion to solve problems.






5. Groups of people who work together for similar interests or goals.






6. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






7. Role of finding facts and giving advice or opinions in an organization






8. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






9. A purposeful - systematic process for collecting information on the important work-related aspects of a job






10. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






11. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






12. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






13. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






14. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






15. Show the hierarchical structure and relationships within an organization.






16. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






17. The arrangement of jobs and the relationships among the jobs in an organization.






18. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






19. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






20. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






21. To reduce limits on trade - countries band together to have free trade amongst themselves






22. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






23. Evaluation of training program conducted after program has been implemented in order to assess outcomes






24. Planned operations in financial terms






25. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






26. A summary of intended expenditures along with proposals for how to meet them






27. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






28. An informal group composed of employees who enjoy one another's company and socialize with one another.






29. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






30. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






31. The cognitive ability to see the organization as a whole and the relationships among its parts






32. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






33. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






34. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






35. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






36. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






37. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






38. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






39. Payment for work done






40. The expertise necessary to be proficient with methods and processes to run front-line operations






41. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






42. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






43. Sees appraisal as the most crucial aspect of organizational life.






44. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






45. Thinking and behavior directed toward attaining a goal that is not readily available






46. Created by the organization to accomplish specific goals within an unspecified time frame






47. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






48. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






49. Is used to investigate problems - decide on a remedy - and implement a solution.






50. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms