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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






2. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






3. Sees appraisal as the most crucial aspect of organizational life.






4. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






5. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






6. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






7. Is used to investigate problems - decide on a remedy - and implement a solution.






8. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






9. Divided manager's job into three types: interpersonal - informational - decisional






10. Planned operations in non financial terms






11. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






12. Created by the organization to accomplish specific goals within an unspecified time frame






13. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






14. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






15. The expertise necessary to be proficient with methods and processes to run front-line operations






16. Payment for work done






17. Management process of guiding and motivating employees to meet an organization's objectives






18. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






19. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






20. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






21. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






22. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






23. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






24. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






25. Father of scientific management






26. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






27. Planned operations in financial terms






28. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






29. Evaluation of training program conducted after program has been implemented in order to assess outcomes






30. Managers who supervise operatives (also known as first-line managers or supervisors).






31. Role of finding facts and giving advice or opinions in an organization






32. Understanding information and reaching a conclusion to solve problems.






33. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






34. To reduce limits on trade - countries band together to have free trade amongst themselves






35. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






36. General expectations of a demand nature regarding acceptable group behavior






37. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






38. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






39. The ability to influence individuals or groups to achieve organizational goals






40. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






41. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






42. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






43. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






44. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






45. Minimizing differences and emphasizing common interests; unassertive and cooperative






46. Groups of people who work together for similar interests or goals.






47. Thinking and behavior directed toward attaining a goal that is not readily available






48. A summary of intended expenditures along with proposals for how to meet them






49. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






50. The cognitive ability to see the organization as a whole and the relationships among its parts