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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Thinking and behavior directed toward attaining a goal that is not readily available






2. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






3. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






4. To reduce limits on trade - countries band together to have free trade amongst themselves






5. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






6. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






7. An organization of employees formed to bargain with the employer






8. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






9. General expectations of a demand nature regarding acceptable group behavior






10. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






11. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






12. The expertise necessary to be proficient with methods and processes to run front-line operations






13. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






14. Is used to investigate problems - decide on a remedy - and implement a solution.






15. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






16. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






17. Payment for work done






18. Planned operations in financial terms






19. Understanding information and reaching a conclusion to solve problems.






20. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






21. Sources and uses for cash






22. The cognitive ability to see the organization as a whole and the relationships among its parts






23. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






24. Planned operations in non financial terms






25. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






26. Divided manager's job into three types: interpersonal - informational - decisional






27. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






28. Minimizing differences and emphasizing common interests; unassertive and cooperative






29. Father of scientific management






30. A summary of intended expenditures along with proposals for how to meet them






31. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






32. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






33. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






34. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






35. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






36. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






37. Show the hierarchical structure and relationships within an organization.






38. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






39. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






40. Managers who supervise operatives (also known as first-line managers or supervisors).






41. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






42. Management process of guiding and motivating employees to meet an organization's objectives






43. An informal group composed of employees who enjoy one another's company and socialize with one another.






44. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






45. Sees appraisal as the most crucial aspect of organizational life.






46. The ability to influence individuals or groups to achieve organizational goals






47. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






48. Involves human relations - or the manager's ability to interact effectively with organizational members.






49. A purposeful - systematic process for collecting information on the important work-related aspects of a job






50. Created by the organization to accomplish specific goals within an unspecified time frame