SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Planned operations in non financial terms
Problem Solving
Nonmonetary budget
Financial Budget
Group Structure
2. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.
Command Groups
Nonmonetary budget
Confronting
Group Structure
3. Involves human relations - or the manager's ability to interact effectively with organizational members.
Top Level Managers
Modern Appraisal
Interpersonal Skill
Performance Appraisal
4. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
Organizational Structure
Confronting
Frederick Herzberg
Blocking Roles
5. The arrangement of jobs and the relationships among the jobs in an organization.
Group Structure
Task Groups
Organizational Structure
Middle Level Managers
6. Groups of people who work together for similar interests or goals.
Performance Appraisal
Interest Groups
Heirarchy of Needs
Global Environment
7. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Friendship Groups
Robert Blake and Jane Mouton
Taylorism
Decision Making
8. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.
Peter Senge
Outsourcing
Derven
Group Norms
9. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down
Nonmonetary budget
Group Structure
Blocking Roles
Avoiding
10. Thinking and behavior directed toward attaining a goal that is not readily available
Abraham Maslow
Informer Role
Problem Solving
Union
11. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Renumeration
Summative Evaluation
Arbitration
Taylorism
12. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination
Leading
First Level Managers
Performance Appraisal
Confronting
13. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties
Blocking Roles
Compromising
Leading
First Level Managers
14. Created by the organization to accomplish specific goals within an unspecified time frame
Robert Blake and Jane Mouton
Management
Do NOT ask
Functional Groups
15. To reduce limits on trade - countries band together to have free trade amongst themselves
Trade Alliance
Technical Skill
Frederick Herzberg
Group Structure
16. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it
Taylorism
Management
Informer Role
Role Ambiguity
17. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Decision Making
Technical Skill
Management
Group Structure
18. Management process of determining how best to arrange an organization's resources and activities into a coherent structure
Group Norms
Forcing
Organizing
Action Learning
19. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
Lawrie
Frederick Herzberg
Personnel Recruitment
Work Roles
20. Sources and uses for cash
Financial Budget
Taylorism
Friendship Groups
Management
21. Sees appraisal as the most crucial aspect of organizational life.
Confronting
Compromising
Lawrie
Performance Appraisal
22. An informal group composed of employees who enjoy one another's company and socialize with one another.
Friendship Groups
Planning
Group Structure
Functional Groups
23. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition
Financial Budget
Confronting
Organizing
Frederick Taylor
24. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.
Heirarchy of Needs
Political Skill
Do NOT ask
Leadership
25. Payment for work done
Renumeration
Confronting
Command Groups
Controlling
26. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Performance Appraisal
Leadership
Global Environment
Work Roles
27. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development
Command Groups
Organizational Development
Modern Appraisal
Budget
28. Divided manager's job into three types: interpersonal - informational - decisional
Leading
Henry Mintzberg
Technical Skill
Summative Evaluation
29. General expectations of a demand nature regarding acceptable group behavior
Lawrie
Frederick Taylor
Command Groups
Group Norms
30. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions
Budget
Derven
Task Groups
Political Skill
31. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Top Level Managers
Informer Role
Group Norms
Arbitration
32. Minimizing differences and emphasizing common interests; unassertive and cooperative
Trade Alliance
Lawrie
Confronting
Smoothing
33. The ability to influence individuals or groups to achieve organizational goals
Action Learning
Leadership
Personnel Recruitment
Henry Mintzberg
34. The cognitive ability to see the organization as a whole and the relationships among its parts
Controlling
Organization Charts
Conceptual Skill
Technical Skill
35. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.
Job Analysis
Confronting
Robert Blake and Jane Mouton
Union
36. Understanding information and reaching a conclusion to solve problems.
Budget
Interpersonal Skill
Decision Making
Nonmonetary budget
37. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'
Abraham Maslow
Interest Groups
Blocking Roles
Authority
38. Role of finding facts and giving advice or opinions in an organization
Top Level Managers
Arbitration
Informer Role
First Level Managers
39. A purposeful - systematic process for collecting information on the important work-related aspects of a job
Job Analysis
Outsourcing
Informer Role
Problem Solving
40. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
Organizational Development
Task Groups
Union
Non-Compete Agreement
41. Is used to investigate problems - decide on a remedy - and implement a solution.
Group Norms
Performance Appraisal
Organization Charts
Diagnostic Skill
42. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Leadership
Task Groups
Leading
Personnel Recruitment
43. Planned operations in financial terms
Blocking Roles
Operating budget
Work Roles
Smoothing
44. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you
Avoiding
Performance Appraisal
Trade Alliance
Heirarchy of Needs
45. Management process of guiding and motivating employees to meet an organization's objectives
Nonmonetary budget
Conceptual Skill
Heirarchy of Needs
Leading
46. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms
Group Structure
Lawrie
Task Groups
Renumeration
47. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
Problem Solving
Maintenance Roles
Group Norms
Arbitration
48. A summary of intended expenditures along with proposals for how to meet them
Organizational Development
Outsourcing
Renumeration
Budget
49. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it
Interest Groups
Smoothing
Derven
Peter Senge
50. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production
Abraham Maslow
Confronting
Forcing
Regional Economic Integration