Test your basic knowledge |

DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






2. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






3. An informal group composed of employees who enjoy one another's company and socialize with one another.






4. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






5. A summary of intended expenditures along with proposals for how to meet them






6. Management process of guiding and motivating employees to meet an organization's objectives






7. Evaluation of training program conducted after program has been implemented in order to assess outcomes






8. The cognitive ability to see the organization as a whole and the relationships among its parts






9. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






10. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






11. A purposeful - systematic process for collecting information on the important work-related aspects of a job






12. The arrangement of jobs and the relationships among the jobs in an organization.






13. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






14. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






15. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






16. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






17. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






18. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






19. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






20. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






21. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






22. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






23. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






24. An organization of employees formed to bargain with the employer






25. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






26. General expectations of a demand nature regarding acceptable group behavior






27. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






28. Created by the organization to accomplish specific goals within an unspecified time frame






29. Involves human relations - or the manager's ability to interact effectively with organizational members.






30. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






31. Father of scientific management






32. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






33. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






34. Planned operations in financial terms






35. Planned operations in non financial terms






36. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






37. To reduce limits on trade - countries band together to have free trade amongst themselves






38. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






39. Is used to investigate problems - decide on a remedy - and implement a solution.






40. The ability to influence individuals or groups to achieve organizational goals






41. Role of finding facts and giving advice or opinions in an organization






42. The expertise necessary to be proficient with methods and processes to run front-line operations






43. Sees appraisal as the most crucial aspect of organizational life.






44. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






45. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






46. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






47. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






48. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






49. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






50. Payment for work done