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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Minimizing differences and emphasizing common interests; unassertive and cooperative






2. Planned operations in financial terms






3. Divided manager's job into three types: interpersonal - informational - decisional






4. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






5. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






6. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






7. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






8. Sources and uses for cash






9. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






10. The ability to influence individuals or groups to achieve organizational goals






11. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






12. Role of finding facts and giving advice or opinions in an organization






13. The expertise necessary to be proficient with methods and processes to run front-line operations






14. Groups of people who work together for similar interests or goals.






15. Show the hierarchical structure and relationships within an organization.






16. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






17. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






18. Managers who supervise operatives (also known as first-line managers or supervisors).






19. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






20. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






21. The cognitive ability to see the organization as a whole and the relationships among its parts






22. A purposeful - systematic process for collecting information on the important work-related aspects of a job






23. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






24. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






25. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






26. Payment for work done






27. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






28. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






29. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






30. An informal group composed of employees who enjoy one another's company and socialize with one another.






31. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






32. A summary of intended expenditures along with proposals for how to meet them






33. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






34. Father of scientific management






35. To reduce limits on trade - countries band together to have free trade amongst themselves






36. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






37. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






38. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






39. An organization of employees formed to bargain with the employer






40. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






41. Created by the organization to accomplish specific goals within an unspecified time frame






42. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






43. Management process of guiding and motivating employees to meet an organization's objectives






44. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






45. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






46. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






47. Sees appraisal as the most crucial aspect of organizational life.






48. Is used to investigate problems - decide on a remedy - and implement a solution.






49. Understanding information and reaching a conclusion to solve problems.






50. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition