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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






2. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






3. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






4. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






5. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






6. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






7. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






8. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






9. General expectations of a demand nature regarding acceptable group behavior






10. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






11. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






12. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






13. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






14. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






15. Show the hierarchical structure and relationships within an organization.






16. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






17. Sources and uses for cash






18. The expertise necessary to be proficient with methods and processes to run front-line operations






19. Planned operations in financial terms






20. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






21. Created by the organization to accomplish specific goals within an unspecified time frame






22. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






23. Groups of people who work together for similar interests or goals.






24. A summary of intended expenditures along with proposals for how to meet them






25. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






26. Management process of guiding and motivating employees to meet an organization's objectives






27. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






28. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






29. Managers who supervise operatives (also known as first-line managers or supervisors).






30. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






31. Payment for work done






32. Divided manager's job into three types: interpersonal - informational - decisional






33. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






34. An organization of employees formed to bargain with the employer






35. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






36. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






37. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






38. Father of scientific management






39. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






40. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






41. Evaluation of training program conducted after program has been implemented in order to assess outcomes






42. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






43. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






44. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






45. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






46. Role of finding facts and giving advice or opinions in an organization






47. Minimizing differences and emphasizing common interests; unassertive and cooperative






48. The ability to influence individuals or groups to achieve organizational goals






49. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






50. The process of anticipating future events and determining strategies to achieve organizational objectives in the future