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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A purposeful - systematic process for collecting information on the important work-related aspects of a job






2. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






3. An informal group composed of employees who enjoy one another's company and socialize with one another.






4. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






5. Involves human relations - or the manager's ability to interact effectively with organizational members.






6. Father of scientific management






7. Thinking and behavior directed toward attaining a goal that is not readily available






8. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






9. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






10. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






11. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






12. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






13. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






14. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






15. Evaluation of training program conducted after program has been implemented in order to assess outcomes






16. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






17. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






18. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






19. General expectations of a demand nature regarding acceptable group behavior






20. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






21. To reduce limits on trade - countries band together to have free trade amongst themselves






22. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






23. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






24. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






25. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






26. The cognitive ability to see the organization as a whole and the relationships among its parts






27. Role of finding facts and giving advice or opinions in an organization






28. Understanding information and reaching a conclusion to solve problems.






29. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






30. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






31. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






32. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






33. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






34. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






35. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






36. The ability to influence individuals or groups to achieve organizational goals






37. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






38. The expertise necessary to be proficient with methods and processes to run front-line operations






39. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






40. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






41. Minimizing differences and emphasizing common interests; unassertive and cooperative






42. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






43. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






44. A summary of intended expenditures along with proposals for how to meet them






45. Planned operations in non financial terms






46. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






47. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






48. Managers who supervise operatives (also known as first-line managers or supervisors).






49. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






50. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development