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Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Divided manager's job into three types: interpersonal - informational - decisional
Confronting
Interest Groups
Henry Mintzberg
Organizational Structure
2. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out
Henry Mintzberg
Summative Evaluation
Arbitration
Action Learning
3. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief
Forcing
Organizing
Top Level Managers
Tom Gilbert
4. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it
Organizational Structure
Derven
First Level Managers
Henry Mintzberg
5. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.
Henry Mintzberg
Outsourcing
Personnel Recruitment
Global Environment
6. An informal group composed of employees who enjoy one another's company and socialize with one another.
Political Skill
Friendship Groups
Personnel Recruitment
Organizing
7. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties
Compromising
Union
Conceptual Skill
Role Ambiguity
8. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources
Authority
Avoiding
Outsourcing
Command Groups
9. Sources and uses for cash
Interpersonal Skill
Conceptual Skill
Organization Charts
Financial Budget
10. Thinking and behavior directed toward attaining a goal that is not readily available
Organizational Development
Top Level Managers
Problem Solving
Interpersonal Skill
11. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production
Decision Making
Union
Regional Economic Integration
Abraham Maslow
12. Role of finding facts and giving advice or opinions in an organization
Job Analysis
Functional Groups
Do NOT ask
Informer Role
13. Created by the organization to accomplish specific goals within an unspecified time frame
Functional Groups
Heirarchy of Needs
Confronting
Taylorism
14. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Political Skill
Authority
Personnel Recruitment
Organizational Structure
15. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development
Organizational Structure
Authority
Modern Appraisal
Leading
16. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Heirarchy of Needs
Arbitration
Taylorism
Organizational Structure
17. Father of scientific management
Forcing
Robert Blake and Jane Mouton
Political Skill
Frederick Taylor
18. An organization of employees formed to bargain with the employer
Performance Appraisal
Technical Skill
Blocking Roles
Union
19. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Management
Problem Solving
Command Groups
Decision Making
20. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination
Derven
Problem Solving
Summative Evaluation
Performance Appraisal
21. The ability to influence individuals or groups to achieve organizational goals
Leadership
Interest Groups
Tom Gilbert
Job Analysis
22. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
Blocking Roles
Do NOT ask
Conceptual Skill
Performance Appraisal
23. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.
Global Environment
Diagnostic Skill
Action Learning
Political Skill
24. The arrangement of jobs and the relationships among the jobs in an organization.
Frederick Taylor
Leading
Problem Solving
Organizational Structure
25. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.
Command Groups
Financial Budget
Planning
Modern Appraisal
26. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict
Maintenance Roles
Management
Henry Mintzberg
Decision Making
27. Show the hierarchical structure and relationships within an organization.
Union
Group Structure
Organization Charts
Action Learning
28. Planned operations in non financial terms
Nonmonetary budget
Renumeration
Derven
First Level Managers
29. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Frederick Herzberg
Interest Groups
Global Environment
Organization Charts
30. Sees appraisal as the most crucial aspect of organizational life.
Lawrie
Forcing
Confronting
Heirarchy of Needs
31. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions
Henry Mintzberg
Task Groups
Derven
Global Environment
32. Involves human relations - or the manager's ability to interact effectively with organizational members.
Interpersonal Skill
Derven
Command Groups
Non-Compete Agreement
33. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
Smoothing
Work Roles
Organizational Development
Planning
34. The process of anticipating future events and determining strategies to achieve organizational objectives in the future
Action Learning
Planning
Maintenance Roles
Operating budget
35. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you
Operating budget
Abraham Maslow
Command Groups
Heirarchy of Needs
36. The expertise necessary to be proficient with methods and processes to run front-line operations
Technical Skill
Organizational Development
Top Level Managers
Budget
37. Managers who supervise operatives (also known as first-line managers or supervisors).
Regional Economic Integration
Frederick Herzberg
First Level Managers
Modern Appraisal
38. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.
First Level Managers
Middle Level Managers
Friendship Groups
Command Groups
39. Groups of people who work together for similar interests or goals.
Authority
Interest Groups
Organizing
Command Groups
40. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down
Avoiding
Command Groups
Political Skill
Frederick Herzberg
41. Understanding information and reaching a conclusion to solve problems.
Decision Making
Confronting
Job Analysis
Organizational Development
42. Is used to investigate problems - decide on a remedy - and implement a solution.
Organizational Structure
Union
Problem Solving
Diagnostic Skill
43. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.
Nonmonetary budget
Forcing
Management
Henry Mintzberg
44. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it
Frederick Herzberg
Lawrie
Tom Gilbert
Role Ambiguity
45. Management process of determining how best to arrange an organization's resources and activities into a coherent structure
Organizing
Interpersonal Skill
Planning
Financial Budget
46. Minimizing differences and emphasizing common interests; unassertive and cooperative
Personnel Recruitment
Smoothing
Organization Charts
Compromising
47. Management process of guiding and motivating employees to meet an organization's objectives
Leading
Derven
Union
Planning
48. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Blocking Roles
Summative Evaluation
Interpersonal Skill
Organization Charts
49. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated
Heirarchy of Needs
Frederick Herzberg
Action Learning
Leadership
50. Payment for work done
Renumeration
Smoothing
Do NOT ask
Organizing