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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






2. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






3. The cognitive ability to see the organization as a whole and the relationships among its parts






4. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






5. Divided manager's job into three types: interpersonal - informational - decisional






6. General expectations of a demand nature regarding acceptable group behavior






7. Stable pattern of relationships that maintain the group and help it achieve goal - roles - and norms






8. An organization of employees formed to bargain with the employer






9. Father of scientific management






10. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






11. Minimizing differences and emphasizing common interests; unassertive and cooperative






12. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






13. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






14. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






15. Understanding information and reaching a conclusion to solve problems.






16. A purposeful - systematic process for collecting information on the important work-related aspects of a job






17. Evaluation of training program conducted after program has been implemented in order to assess outcomes






18. Groups of people who work together for similar interests or goals.






19. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






20. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






21. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






22. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






23. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






24. An informal group composed of employees who enjoy one another's company and socialize with one another.






25. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






26. Sees appraisal as the most crucial aspect of organizational life.






27. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






28. Management process of guiding and motivating employees to meet an organization's objectives






29. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






30. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






31. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






32. Payment for work done






33. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






34. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






35. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






36. Involves human relations - or the manager's ability to interact effectively with organizational members.






37. The expertise necessary to be proficient with methods and processes to run front-line operations






38. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






39. Managers who supervise operatives (also known as first-line managers or supervisors).






40. A summary of intended expenditures along with proposals for how to meet them






41. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






42. Is used to investigate problems - decide on a remedy - and implement a solution.






43. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






44. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






45. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






46. The arrangement of jobs and the relationships among the jobs in an organization.






47. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






48. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






49. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






50. Created by the organization to accomplish specific goals within an unspecified time frame