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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Father of scientific management






2. To reduce limits on trade - countries band together to have free trade amongst themselves






3. Understanding information and reaching a conclusion to solve problems.






4. Created Theory of Motivation-Hygiene/Two Factor Theory of Job Satisfaction: Noted that there is a difference between just being satisfied and being motivated






5. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






6. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






7. Show the hierarchical structure and relationships within an organization.






8. Groups of people who work together for similar interests or goals.






9. Sees appraisal as the most crucial aspect of organizational life.






10. Created by the organization to accomplish specific goals within an unspecified time frame






11. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






12. Is used to investigate problems - decide on a remedy - and implement a solution.






13. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






14. Are also called senior management or executives. These individuals are at the top one or two levels in an organization - and hold titles such as: Chief Executive Officer (CEO) - Chief Financial Officer (CFO) - Chief Operational Officer (COO) - Chief






15. Role of finding facts and giving advice or opinions in an organization






16. An informal group composed of employees who enjoy one another's company and socialize with one another.






17. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






18. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






19. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






20. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






21. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






22. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






23. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






24. Thinking and behavior directed toward attaining a goal that is not readily available






25. Divided manager's job into three types: interpersonal - informational - decisional






26. A purposeful - systematic process for collecting information on the important work-related aspects of a job






27. An organization of employees formed to bargain with the employer






28. Management process of guiding and motivating employees to meet an organization's objectives






29. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






30. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






31. Managers who supervise operatives (also known as first-line managers or supervisors).






32. The arrangement of jobs and the relationships among the jobs in an organization.






33. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






34. Minimizing differences and emphasizing common interests; unassertive and cooperative






35. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






36. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






37. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






38. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






39. The expertise necessary to be proficient with methods and processes to run front-line operations






40. Evaluation of training program conducted after program has been implemented in order to assess outcomes






41. The ability to influence individuals or groups to achieve organizational goals






42. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






43. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






44. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






45. Payment for work done






46. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






47. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






48. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






49. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






50. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.