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DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






2. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






3. A summary of intended expenditures along with proposals for how to meet them






4. Groups that are determined by the organization chart and composed of individuals who report directly to a given manager.






5. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






6. Divided manager's job into three types: interpersonal - informational - decisional






7. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






8. Father of scientific management






9. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






10. Sources and uses for cash






11. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






12. Is used to investigate problems - decide on a remedy - and implement a solution.






13. The process of anticipating future events and determining strategies to achieve organizational objectives in the future






14. Planned operations in non financial terms






15. To reduce limits on trade - countries band together to have free trade amongst themselves






16. Evaluation of training program conducted after program has been implemented in order to assess outcomes






17. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






18. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






19. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






20. Thinking and behavior directed toward attaining a goal that is not readily available






21. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






22. An informal group composed of employees who enjoy one another's company and socialize with one another.






23. Agreements amoung geographically proximate countries to reduce/remove tariff and non-tariff barriers to free flow of goods - services - factors of production






24. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






25. Managing conflict by giving up part of what you want - to provide at least some satisfaction for both parties






26. Created by the organization to accomplish specific goals within an unspecified time frame






27. The arrangement of jobs and the relationships among the jobs in an organization.






28. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)






29. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






30. The expertise necessary to be proficient with methods and processes to run front-line operations






31. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






32. General expectations of a demand nature regarding acceptable group behavior






33. Sees appraisal as the most crucial aspect of organizational life.






34. An organization of employees formed to bargain with the employer






35. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






36. An evaluation that measures employee performance against established standards in order to make decisions about promotions - compensation - training - or termination






37. Planned operations in financial terms






38. Management process of guiding and motivating employees to meet an organization's objectives






39. Show the hierarchical structure and relationships within an organization.






40. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






41. Minimizing differences and emphasizing common interests; unassertive and cooperative






42. The ability to influence individuals or groups to achieve organizational goals






43. A conflict resolution style by which one party wants to remain neutral - stay away from conflict - or postpone the conflict to gather information or let things cool down






44. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






45. Understanding information and reaching a conclusion to solve problems.






46. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






47. (2 people) 1964- Created a management model that conceptualizes management styles and relations. Their Grid uses two axis. 'Concern for people' is plotted using the vertical axis and 'Concern for task' is along the horizontal axis.






48. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






49. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






50. A purposeful - systematic process for collecting information on the important work-related aspects of a job