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Flight Attendant Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. CSA
Flight Attendant Irregularity Report: An online document available to FAs for the purpose of documenting and communicating any type in incident - irregularity - concern or question to management.
Customer Service Agent
The time when a crewmember is in uniform and on duty at the airport and is available for an immediate flight assignment.
Captain

2. OPS
A person who has entered a country illegally and in formally removed from that country at a later date.
The persons designated to ensure the orderly flow of all aircraft traffic both on the ground and in the air
Operations: The operations center at each station that monitors and disseminates all pertinent flight information.
9:00 pm

3. IOE
Any person who is not an employee of Compass Airlines with whom an employee interacts.
A process of measuring the distribution of the payload weight - total aircraft weight - and the resulting center of gravity of and aircraft before flight.
Push-to-Talk: A button on the PA handset that must be depressed in order for announcements to carry over the cabin speaker system
Initial Operating Experience: On-the-job training time required by the FAA following completion of classroom ground instruction.

4. Procedure
Ground Security Coordinator: An individual trained and qualified in airport security regulations and procedures who is responsible for an airline's security-related events at the station.
A device used in place of a fuse - which breaks and electrical current in the event of an overload.
A logical progression of actions and/or decisions established by an air carrier with which the appropriate personnel can achieve a specific objective.
A passenger manifest code that identifies and infant passenger.

5. I/C

6. BEV
4:00 pm
Abbreviation for a choice of beverage.
Inoperative.
The left side of the aircraft - facing forward.

7. Landing gear
The under structure and wheel units (main gear and nose gear) that support the weight of the aircraft while on the ground; this gear retracts during flight
Used to describe non-routine operation in which certain procedures or actions must be taken to protect from hazard.
Any person who is not an employee of Compass Airlines with whom an employee interacts.
A passenger manifest code that indicates a passenger does not speak or understand English.

8. Ramp/Apron/Tarmac
Systems Operation Control: The Company department that is comprised of Dispatch - Crew Scheduling and Maintenance Control personnel.
Forward portion of wing
A passenger manifest code that identifies a passenger who requires a lift device to ascend and descend stairs - but is able to make his own way to/from cabin seat.
A paved area - at or near the terminal - where aircraft park

9. Layover Period
First Aid Kt.
Emergency Medical Kit - also referred to as the Expanded Medical Kit (XMK)
Period of time that separates two duty periods/flights within a crew pattern
The ratio between the number of seats on a given flight or system versus the total number of seats in the airline inventory by the flight or system. It is expressed in percentages.

10. EXIT
A passenger manifest code that identifies a passenger who has been assigned a seat in an emergency exit row.
Includes spouse - children - stepchildren - grandchildren - parents - stepparents - grandparents - siblings and in-laws.
Initial Operating Experience: On-the-job training time required by the FAA following completion of classroom ground instruction.
Ground

11. CPR

12. Circuit Breaker
KTS: A speed measurement based on nautical miles traveled per hour.
General Declaration Form: An international document that requires flight information - names of crewmembers on board - numbers of passengers on board and a general declaration of health for all souls aboard.
A device used in place of a fuse - which breaks and electrical current in the event of an overload.
2:00 pm

13. 2200
Oxygen
10:00 pm
Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.
Minimum Equipment List. A list that details which equipment must be functioning properly in order for the aircraft to be permitted to fly and which equipment may be inoperative for a specified period of time.

14. NRPS
An airplane seat in the row immediately behind the bulkhead.
JS: An extra crewmember seat in the flight deck or cabin that authorized personnel may occupy during a flight.
Estimated Time of Departure.
Non-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight.

15. I-94 Form
Positive Space: A term that describes when a seat assignment is reserved for a crewmember or employee who is reqired to travel on a flight for Company business or operational need.
Temporary Duty: A temporary assignment to another crewmember domicile.
United States Secret Service. A specially trained security detachment that protect the President of the United States and other High-profile political leaders.
A form required to be filled out by passengers traveling without a visa - who are entering the United States - so that their arrival and departure can be recorded.

16. Log
No Show. A scheduling code added to a crewmember's schedule when an MFA is determined to be the result of a failure to report for work or call-in prior to the prescribed time limit.
10:00 am
7:00 pm
A flight-by-flight record of all operations of an aircraft and its engines - crew - flight time - areas of operation - or other pertinent information.

17. PA
7:00 am
Public Address/Announcement.
Designator code for Delta Airlines.
Recurrent Training: FAA-mandated annual flight attendant training

18. Clouds
As moist air is carried upward - it combines with colder air to form ____________.
A passenger manifest code that identifies a passenger who is hearing-impaired.
Any person currently employed by Compass Airlines with whom any other compass Airlines employee interacts.
Intercom (Inter-phone): An aircraft's internal communications system through which crew members communicate during flight.

19. Interline
A device used in place of a fuse - which breaks and electrical current in the event of an overload.
A procedure of agreement that exists between two or more air carriers.
General Declaration Form: An international document that requires flight information - names of crewmembers on board - numbers of passengers on board and a general declaration of health for all souls aboard.
Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.

20. Reserve
Air Trafic Control: A division of the Federal Aviation Administration responsible for the expeditions and safe movement of aircraft on the ground and in the airspace system.
9:00 pm
Passenger Service Kit
A period of time when a crewmember is on-call for duty and must report to work within a specified period of time.

21. 1700
Located on the trailing edge of the wing to provide roll control
Extinguisher
5:00 pm
A change to the manual (that will be included in a later revision) that must be read - then recorded and inserted into the manual immediately.

22. Holding Pattern
The interior section of an aircraft that is occupied by the passengers and cabin crewmembers.
Electronic Ticket (E-Ticket): A ticket that is purchased by the passenger on the internet.
The time when a crewmember is in uniform and on duty at the airport and is available for an immediate flight assignment.
A specific altitude assigned to an aircraft by Air Traffic Control at which that aircraft must remain until further directed by ATC (usually due to heavy flight traffic)

23. PCFA
Passenger Carrying a Firearm. A passenger manifest code identifying a passenger who is a law enforcement officer carrying a firearm.
Classification of commercial jet aircraft thaat have one aisle and a maximum of six-across seating.
JSA: The PIC's authority to deny access to a flight deck jumpseat to an authorized person.
3:00 am

24. Normal
Used to describe routine operations (without malfunctions)
A period of elapsed time - using Universal Coordinated or local time - when a crewmember is free from duty or responsibility to work.
A passenger manifest code that identifies a passenger who has been assigned a seat in an emergency exit row.
Moveable wing surfaces hinged to the wing's leading edge and trailing edge; Extending the wing flaps increases wing surface and lift for takeoff or landing. Retracting the flaps reduces wing surface area thus reducing friction and drag for high speed

25. BRT
Crew Resource Management: A training course designed to improve communications and coordination among flight deck and cabin crewmembers.
Bright
The engine exhaust power produced when an aircraft's engines are running.
General Declaration Form: An international document that requires flight information - names of crewmembers on board - numbers of passengers on board and a general declaration of health for all souls aboard.

26. Cabin Crew
6:00 pm
Refers generally to an entire cabin crew and not a specific flight attendant position.
Ground Security Coordinator: An individual trained and qualified in airport security regulations and procedures who is responsible for an airline's security-related events at the station.
Federal Aviation Regulations: Federal Law specific to aviation that is published by the Federal Aviation ?Administration (see CFR)

27. Emergency
A person who has entered a country illegally and in formally removed from that country at a later date.
Irregular Operation.
Miscellaneous
Used to describe non-routine operation in which certain procedures or actions must be taken to protect from hazard.

28. LEO
Law Enforcement Officer: A person who is authorized to carry weapons on board the aircraft.
Cardiopulmonary Resuscitation: A first aid procedure in which a victim's heartbeat and breathing are manually supported by another individual.
Notification - preparation - impact and evacuation. The four phoses of a planned emergency.
4:00 am

29. 0800
The critical phase of flight - which includes all ground operations involving taxi - takeoff and landing - and all flight operations below 10 -000 feet (except cruise flight) during which all flight deck communication is limited to operational and sa
8:00 am
Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.
8:00 pm

30. 1800
Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight - but is not scheduled to perform any specific duties aboard that flight.
The under structure and wheel units (main gear and nose gear) that support the weight of the aircraft while on the ground; this gear retracts during flight
A passenger who has paid a quoted fare for a reserved seat on board an aircraft.
6:00 pm

31. FARF
Passenger Carrying a Firearm. A passenger manifest code identifying a passenger who is a law enforcement officer carrying a firearm.
A change to the manual (that will be included in a later revision) that must be read - then recorded and inserted into the manual immediately.
Flight Attendant Read File: A memorandum issued to alert to flight attendants of pertinent operational information.
JSA: The PIC's authority to deny access to a flight deck jumpseat to an authorized person.

32. PETC
Window.
Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight - but is not scheduled to perform any specific duties aboard that flight.
A term that describes the ramp areas of the airport.
A passenger manifest code identifying a passenger who has brought a carry-on pet in the cabin.

33. Headwind
Evacuation
Wind that is moving in the opposite direction an aircraft is traveling.
The interior section of an aircraft that is occupied by the passengers and cabin crewmembers.
Positive Space: A term that describes when a seat assignment is reserved for a crewmember or employee who is reqired to travel on a flight for Company business or operational need.

34. Tailwind
Wind that is moving in the same direction an aircraft is traveling.
Extinguisher
Classification of commercial jet aircraft thaat have one aisle and a maximum of six-across seating.
Public Address/Announcement.

35. FAR
Federal Aviation Regulations: Federal Law specific to aviation that is published by the Federal Aviation ?Administration (see CFR)
Includes spouse - children - stepchildren - grandchildren - parents - stepparents - grandparents - siblings and in-laws.
List of Effective Pages: A list of page numbers that notes the current revision number for each page within the manual.
The critical phase of flight - which includes all ground operations involving taxi - takeoff and landing - and all flight operations below 10 -000 feet (except cruise flight) during which all flight deck communication is limited to operational and sa

36. 2300
11:00 pm
A passenger manifest code that identifies a service animal traveling with a passenger.
The domicile city where crewmembers are indefinitely assigned to work.
Able Bodied Person: A passenger selected by the flight attendant to assist during an emergency situation.

37. A/C right
Missed Flight Assignment: A scheduling code designating a flight assignment that has been missed.
Federal Bureau of Investigation: A federal law enforcement agency that focuses primarily on national felony crimes.
Evacuation
The right side of the aircraft - facing forward.

38. PSU
The left side of the aircraft - facing forward.
Able Bodied Person: A passenger selected by the flight attendant to assist during an emergency situation.
Refers generally to the entire flight crew and not a specific flght crewmember position.
Passenger Service Unit: A panel located above passenger seats that includes the flight attendant call button - informative signs and/or placards - reading lights - oxygen masks and gasper vents.

39. External Customer
A passenger manifest code that indicates a passenger does not speak or understand English.
Emergency Medical Kit - also referred to as the Expanded Medical Kit (XMK)
Miscellaneous
Any person who is not an employee of Compass Airlines with whom an employee interacts.

40. IRROP
Special Service Request: A term that identifies a passenger who has a particular need or condition (such as a passenger with a carry-on pet or who purchased an extra seat).
Irregular Operation.
Flight Attendant: An individual who is trained and certified in emergency - first aid - cabin preparation and passenger safety duties.
Emergency Medical Technician: An individual specifically trained in advanced emergency life-support techniques and equipment.

41. Checklist
7:00 pm
A passenger manifest code that identifies a service animal traveling with a passenger.
12:00 pm
A formal list used to identify - schedule - compare - or verify a group of elements or actions.

42. PNR

43. Jumpseat
4:00 am
Non-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight.
Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.
JS: An extra crewmember seat in the flight deck or cabin that authorized personnel may occupy during a flight.

44. QRC
A dividing wall within the aircraft (usually extends from floor to ceiling)
Quick Reference Checklist: A checklist used by flight crewmembers for various phases of flight.
11:00 am
Automated External Defibrillator. - An automated medical device that detects heart fibrillation and may administer an electrical shock to reestablish a normal heartbeat.

45. Sky Team
Extra Flight attendant.
A global airline alliance partnership with Delta - Airlines - Aeroflot - AeroMexico - Air France - Alitalia - China Southern Airlines - CSA Czech Airlines - KLM Royal Dutch Airlines - Korean Air - Air Europa and Kenya Airways.
A person who has entered a country illegally and in formally removed from that country at a later date.
Flight Attendant Service Trends Form: A form carried on the aircraft for the purposes of documenting and communicating any discrepancies involving catering and aircraft cleaning.

46. CONX
Captain
Missed Flight Assignment: A scheduling code designating a flight assignment that has been missed.
4:00 am
Connection: A Passenger who is making a connection to another flight to reach a final destination.

47. HDQ
Aircraft
Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health - safety - and property when transported by air.
Headquarters: The Company facility where Operations Command And Control Center and corporate offices are located
Irregular Operation.

48. MCD
The department that is responsible for the Company's computer hardware - software - and network systems.
Located on the trailing edge of the vertical stabilizer and controls the forward left/right direction of the aircraft
Main Cabin Door: The passenger entry door of an aircraft that is used for boarding and deplaning.
Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health - safety - and property when transported by air.

49. Lightning
An enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct - protected access to an aircraft from the terminal. Also know as a jetway.
Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.
A build up of electrical charges in cloud formations.
An aircraft operator who is certified by the FAA to engage in air transportation.

50. Ready Reserve
Security Identification Display Area: A restricted area withing an airport that may only be accessed by authorized personnel who must display proper identification at all times.
An emergency landing into water.
Special Service Request: A term that identifies a passenger who has a particular need or condition (such as a passenger with a carry-on pet or who purchased an extra seat).
The time when a crewmember is in uniform and on duty at the airport and is available for an immediate flight assignment.