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Flight Attendant Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. LED

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2. LANG
Customer Service Agent
An aircraft movement whereby an aircraft tug is used to push and aircraft from its gate parking position to a position from which it can be moved under its own power - or be towed by the tug.
Left Hand
A passenger manifest code that indicates a passenger does not speak or understand English.

3. THRU
Lavatory: The official term for an aircraft's restroom.
Through Passenger: A passenger who has boarded prior to an arrival into a city - but is continuing on to another city.
Any person who is not an employee of Compass Airlines with whom an employee interacts.
3:00 pm

4. Internal customer
A logical progression of actions and/or decisions established by an air carrier with which the appropriate personnel can achieve a specific objective.
Any person currently employed by Compass Airlines with whom any other compass Airlines employee interacts.
Able Bodied Person: A passenger selected by the flight attendant to assist during an emergency situation.
Forward portion of wing

5. FLT
A formal list used to identify - schedule - compare - or verify a group of elements or actions.
Flight.
Law Enforcement Officer: A person who is authorized to carry weapons on board the aircraft.
A procedure of agreement that exists between two or more air carriers.

6. XFA
6:00 pm
Extra Flight attendant.
Air Trafic Control: A division of the Federal Aviation Administration responsible for the expeditions and safe movement of aircraft on the ground and in the airspace system.
Systems Operation Control: The Company department that is comprised of Dispatch - Crew Scheduling and Maintenance Control personnel.

7. N/S

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8. PSK
Pilot second in command; occupies right seat in flight deck
Wind that is moving in the same direction an aircraft is traveling.
Passenger Service Kit
Airport building from which air traffic controllers can oversee and direct all aircraft movement

9. Deportee
Extra Flight crewmember.
Cabin Safety Inspector: A Federal Aviation Administration safety inspector who specifically focuses on flight attendants and procedures withing the aircraft cabin.
Inoperative.
A person who has entered a country illegally and in formally removed from that country at a later date.

10. UMNR
Non-revenue passenger: A person who is traveling as a passenger under an airline's flight benefits program (usually for free or at an industry discount rate.
Overhead bin.
Flight Operations Manual: A procedures manual. of which the Fight Attendant Manual is an accepted part - which is approved by the FAA for Compass Airlines flight operations.
A passenger manifest code that identifies a passenger who requires escort (such as a unaccompanied minor).

11. 1500
3:00 pm
Abbreviation for a choice of beverage.
Expanded Medical Kit - also referred to as an Emergency Medical Kit (EMK)
Forward: Toward the nose of the aircraft.

12. Clouds
11:00 am
A guest that pays a fare for their ticket
As moist air is carried upward - it combines with colder air to form ____________.
Aft portion of wing

13. 1700
5:00 pm
Occurs when temperatures are below freezing and water vapors are transformed into ice crystals.
Located on the trailing edge of the horizontal stabilizer; controls up/down attitude of aircraft
Bright

14. Bulkhead
Ground
Airport building from which air traffic controllers can oversee and direct all aircraft movement
Through Passenger: A passenger who has boarded prior to an arrival into a city - but is continuing on to another city.
A dividing wall within the aircraft (usually extends from floor to ceiling)

15. ELS
On-the-Job Injury.
A process of measuring the distribution of the payload weight - total aircraft weight - and the resulting center of gravity of and aircraft before flight.
Emergency Light Switch
Automated External Defibrillator. - An automated medical device that detects heart fibrillation and may administer an electrical shock to reestablish a normal heartbeat.

16. Inboard
3:00 pm
A passenger who has paid a quoted fare for a reserved seat on board an aircraft.
Operations: The operations center at each station that monitors and disseminates all pertinent flight information.
Denotes a position closest to the center of the aircraft

17. BP
A passenger manifest code that identifies a passenger who has been assigned a seat in an emergency exit row.
Passenger Service Unit: A panel located above passenger seats that includes the flight attendant call button - informative signs and/or placards - reading lights - oxygen masks and gasper vents.
Boarding Pass: A card or printed paper containing seat location and boarding priority information - which passengers present to a customer service agent in order to gain access to an aircraft for boarding.
The body of an aircraft - excluding the wings and empennage.

18. Ailerons
Turbulence
United States Secret Service. A specially trained security detachment that protect the President of the United States and other High-profile political leaders.
Located on the trailing edge of the wing to provide roll control
Airport building from which air traffic controllers can oversee and direct all aircraft movement

19. OT
On Time.
Ground Security Coordinator: An individual trained and qualified in airport security regulations and procedures who is responsible for an airline's security-related events at the station.
Window.
Passenger Name Record. A computer record of a passenger's information and itinerary.

20. 1200
Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health - safety - and property when transported by air.
Airport building from which air traffic controllers can oversee and direct all aircraft movement
Estimated Time of Departure.
12:00 pm

21. ETA
Estimated Time of Arrival.
Revision: A permanent change to the manual that must be read then recorded and inserted into the manual immediately.
Date of Hire.
Least Risk Bomb Location: The location inside of an aircraft that will suffer the minimum possible damage from the explosive forces of a bomb.

22. Circuit Breaker
Overhead bin.
Portable Oxygen Bottle.
A device used in place of a fuse - which breaks and electrical current in the event of an overload.
Principal Operating Inspector: An FAA official who specifically oversees and air carrier at the local level.

23. LOEP
List of Effective Pages: A list of page numbers that notes the current revision number for each page within the manual.
Code of Federal Regulations: The complete list of federal laws in which Federal Aviation Regulation are found.
Intercom (Inter-phone): An aircraft's internal communications system through which crew members communicate during flight.
Right Hand

24. WCHC
Pilot in Command: The flight crewmember who is oltimately responsible for and has ultimate command authority over the safe and efficient operation of a flight (the captain)
Flight Attendant Irregularity Report: An online document available to FAs for the purpose of documenting and communicating any type in incident - irregularity - concern or question to management.
A passenger manifest code that identifies a passenger who is completely immobile - requires a wheelchair and also a lift device to ascend and descend stairs.
3:00 pm

25. DL
4:00 pm
A period of time when a crewmember is on-call for duty and must report to work within a specified period of time.
A passenger manifest code that identifies a passenger who is visually impaired.
Designator code for Delta Airlines.

26. Cabin
Able Bodied Person: A passenger selected by the flight attendant to assist during an emergency situation.
4:00 pm
The interior section of an aircraft that is occupied by the passengers and cabin crewmembers.
Complimentary

27. Non revenue Guest
A guest that is traveling on a free or service charge ticket (usually an employee)
A formal list used to identify - schedule - compare - or verify a group of elements or actions.
Recurrent Training: FAA-mandated annual flight attendant training
Designator code for Delta Airlines.

28. PCFA
Used to describe non-routine operation in which certain procedures or actions must be taken to protect from hazard.
A passenger manifest code that identifies a passenger who is completely immobile - requires a wheelchair and also a lift device to ascend and descend stairs.
Located on the trailing edge of the vertical stabilizer and controls the forward left/right direction of the aircraft
Passenger Carrying a Firearm. A passenger manifest code identifying a passenger who is a law enforcement officer carrying a firearm.

29. 1400
2:00 pm
A required inspection of the cabin interior and emergency equipment - prior to passenger boarding - on any aircraft on which the assigned flight attendant(s) has not previously performed a preflight inspection on the same calendar day.
Emergency Medical Kit - also referred to as the Expanded Medical Kit (XMK)
The right side of the aircraft - facing forward.

30. SRVA
6:00 pm
Systems Operation Control: The Company department that is comprised of Dispatch - Crew Scheduling and Maintenance Control personnel.
A passenger manifest code that identifies a service animal traveling with a passenger.
Miscellaneous

31. CA (CAPT)
Airport building from which air traffic controllers can oversee and direct all aircraft movement
Captain
A dividing wall within the aircraft (usually extends from floor to ceiling)
A person who has entered a country illegally and in formally removed from that country at a later date.

32. CRM
Federal Air Marshall: A federal law enforcement officer who is specifically trained to prevent any attempt to take control of a commercial aircraft during flight.
Moveable wing surfaces hinged to the wing's leading edge and trailing edge; Extending the wing flaps increases wing surface and lift for takeoff or landing. Retracting the flaps reduces wing surface area thus reducing friction and drag for high speed
Crew Resource Management: A training course designed to improve communications and coordination among flight deck and cabin crewmembers.
Denotes a position closest to the center of the aircraft

33. BP Status

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34. 0400
KTS: A speed measurement based on nautical miles traveled per hour.
Passenger Service Unit: A panel located above passenger seats that includes the flight attendant call button - informative signs and/or placards - reading lights - oxygen masks and gasper vents.
4:00 am
A global airline alliance partnership with Delta - Airlines - Aeroflot - AeroMexico - Air France - Alitalia - China Southern Airlines - CSA Czech Airlines - KLM Royal Dutch Airlines - Korean Air - Air Europa and Kenya Airways.

35. Landing gear
The under structure and wheel units (main gear and nose gear) that support the weight of the aircraft while on the ground; this gear retracts during flight
Federal Aviation Administration: A federal agency within the Department of Transportation that has direct oversight of aviation operations and laws.
11:00 pm
Bright

36. ETD
Estimated Time of Departure.
Pilot in command of the aircraft; occupies left seat in flight deck
3:00 pm
A passenger Manifest code that identifies a passenger whocan ascend/descend steps and make his own way to/from cabin seat;requires wheelchair for distance to/from AC door.

37. OPS
JS: An extra crewmember seat in the flight deck or cabin that authorized personnel may occupy during a flight.
Positive Space: A term that describes when a seat assignment is reserved for a crewmember or employee who is reqired to travel on a flight for Company business or operational need.
Light-Emitting Diode: Found on the emergency flashlight - this light gives a continuous visual indication of the battery's readiness.
Operations: The operations center at each station that monitors and disseminates all pertinent flight information.

38. Pushback
A segment status code in a passenger name record indicating the passenger's boarding priority.
Flight Information Display System: Monitors - located in airport terminal - which are used to display flight information to the public.
A dividing wall within the aircraft (usually extends from floor to ceiling)
An aircraft movement whereby an aircraft tug is used to push and aircraft from its gate parking position to a position from which it can be moved under its own power - or be towed by the tug.

39. EMG and EMER
Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.
Emergency.
Child-Restraint System: A government-approved child seat that is designed to protect small children.
The forward edge of a wing.

40. Horizontal Stabilizer
A passenger manifest code that identifies a passenger of considerable size who has purchased two adjacent seats in the same row.
On Time.
Horizontal airfoil at the tail of the aircraft that creates lift
The domicile city where crewmembers are indefinitely assigned to work.

41. EXST
A required inspection of the cabin interior and emergency equipment - prior to passenger boarding - on any aircraft on which the assigned flight attendant(s) has not previously performed a preflight inspection on the same calendar day.
A passenger Manifest code that identifies a passenger whocan ascend/descend steps and make his own way to/from cabin seat;requires wheelchair for distance to/from AC door.
A passenger manifest code that identifies a passenger of considerable size who has purchased two adjacent seats in the same row.
A change to the manual (that will be included in a later revision) that must be read - then recorded and inserted into the manual immediately.

42. Call Light
A logical progression of actions and/or decisions established by an air carrier with which the appropriate personnel can achieve a specific objective.
Manual Deploy Tool: A tool that is used to gain access to various panels on the E175 aircraft.
A light signaling ITMs to respond to guest needs or crew communication
A flight-by-flight record of all operations of an aircraft and its engines - crew - flight time - areas of operation - or other pertinent information.

43. EVAC
Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.
Evacuation
Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health - safety - and property when transported by air.
An enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct - protected access to an aircraft from the terminal. Also know as a jetway.

44. AED
1:00 pm
Automated External Defibrillator. - An automated medical device that detects heart fibrillation and may administer an electrical shock to reestablish a normal heartbeat.
Denotes a position furthest from the center of the aircraft
A passenger who has paid a quoted fare for a reserved seat on board an aircraft.

45. 0100
Pilot second in command; occupies right seat in flight deck
Any person who is not an employee of Compass Airlines with whom an employee interacts.
A guest that is traveling on a free or service charge ticket (usually an employee)
1:00 am

46. Normal
A passenger manifest code that identifies a passenger who is hearing-impaired.
Used to describe routine operations (without malfunctions)
A period of elapsed time - using Universal Coordinated or local time - when a crewmember is free from duty or responsibility to work.
The interior section of an aircraft that is occupied by the passengers and cabin crewmembers.

47. Domestic
A passenger manifest code that identifies a passenger who is hearing-impaired.
Transportation between any two points within Puerto Rico - the U.S. Virgin Islands - the District of Columbia - or any state of the United States of America.
A period of elapsed time - using Universal Coordinated or local time - when a crewmember is free from duty or responsibility to work.
A specific altitude assigned to an aircraft by Air Traffic Control at which that aircraft must remain until further directed by ATC (usually due to heavy flight traffic)

48. Rest Period
Horizontal airfoil at the tail of the aircraft that creates lift
Bright
Any person who is not an employee of Compass Airlines with whom an employee interacts.
A period of elapsed time - using Universal Coordinated or local time - when a crewmember is free from duty or responsibility to work.

49. Cabin Crew
Refers generally to an entire cabin crew and not a specific flight attendant position.
A dividing wall within the aircraft (usually extends from floor to ceiling)
Extra Flight attendant.
Passenger Name Record. A computer record of a passenger's information and itinerary.

50. SERV
Severe forms of cumulus clouds.
Service.
Right Hand
Air Trafic Control: A division of the Federal Aviation Administration responsible for the expeditions and safe movement of aircraft on the ground and in the airspace system.