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Flight Attendant Training

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. ESCT
A passenger manifest code that identifies a passenger who is hearing-impaired.
A passenger manifest code that identifies a prisoner under law enforcement escort.
Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.
Forward: Toward the nose of the aircraft.

2. Sky Team
First Officer (see SIC).
JSA: The PIC's authority to deny access to a flight deck jumpseat to an authorized person.
Refers generally to the entire flight crew and not a specific flght crewmember position.
A global airline alliance partnership with Delta - Airlines - Aeroflot - AeroMexico - Air France - Alitalia - China Southern Airlines - CSA Czech Airlines - KLM Royal Dutch Airlines - Korean Air - Air Europa and Kenya Airways.

3. EVAC
A passenger who has paid a quoted fare for a reserved seat on board an aircraft.
A passenger manifest code that identifies a passenger who has been assigned a seat in an emergency exit row.
The department that focuses solely on flight attendants and in-flight cabin procedures.
Evacuation

4. Log
Emergency Medical Technician: An individual specifically trained in advanced emergency life-support techniques and equipment.
A flight-by-flight record of all operations of an aircraft and its engines - crew - flight time - areas of operation - or other pertinent information.
Classification of commercial jet aircraft thaat have one aisle and a maximum of six-across seating.
Transportation between any two points within Puerto Rico - the U.S. Virgin Islands - the District of Columbia - or any state of the United States of America.

5. Inboard
An aircraft operator who is certified by the FAA to engage in air transportation.
Complimentary
Refers generally to the entire flight crew and not a specific flght crewmember position.
Denotes a position closest to the center of the aircraft

6. XCM
Main Cabin Door: The passenger entry door of an aircraft that is used for boarding and deplaning.
Second in Command: The flight crewmember that assists the PIC with decision-making to ensure the safe operation of a flight (the first officer).
Infant Life Vest.
Extra Flight crewmember.

7. INFO
Information
An aircraft movement whereby an aircraft tug is used to push and aircraft from its gate parking position to a position from which it can be moved under its own power - or be towed by the tug.
Expanded Medical Kit - also referred to as an Emergency Medical Kit (EMK)
Date of Hire.

8. MCD
The persons designated to ensure the orderly flow of all aircraft traffic both on the ground and in the air
Through Passenger: A passenger who has boarded prior to an arrival into a city - but is continuing on to another city.
Recurrent Training: FAA-mandated annual flight attendant training
Main Cabin Door: The passenger entry door of an aircraft that is used for boarding and deplaning.

9. CZ
Designator Code For Compass Airlines
Pilot second in command; occupies right seat in flight deck
A change to the manual (that will be included in a later revision) that must be read - then recorded and inserted into the manual immediately.
Cabin Safety Inspector: A Federal Aviation Administration safety inspector who specifically focuses on flight attendants and procedures withing the aircraft cabin.

10. ELS
Federal Air Marshall: A federal law enforcement officer who is specifically trained to prevent any attempt to take control of a commercial aircraft during flight.
7:00 am
Boarding Pass: A card or printed paper containing seat location and boarding priority information - which passengers present to a customer service agent in order to gain access to an aircraft for boarding.
Emergency Light Switch

11. 1500
3:00 pm
Airline Safety Action Program: A coordinated program between the FAA - ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of
Designator Code For Compass Airlines
A form required to be filled out by passengers traveling without a visa - who are entering the United States - so that their arrival and departure can be recorded.

12. NRPS
Located directly forward of the trailing edge flaps to assist the ailerons in roll control and to act as speed brakes for descent and landing
Non-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight.
12:00 am
A passenger manifest code that identifies a passenger who is completely immobile - requires a wheelchair and also a lift device to ascend and descend stairs.

13. CLV
A flight-by-flight record of all operations of an aircraft and its engines - crew - flight time - areas of operation - or other pertinent information.
A paved area - at or near the terminal - where aircraft park
A designator code assigned to flights that have been cancelled due to a maintenance problem.
Crew Life Vest

14. MX
Window.
Automated External Defibrillator. - An automated medical device that detects heart fibrillation and may administer an electrical shock to reestablish a normal heartbeat.
o exit the aircraft under normal circumstances.
A designator code assigned to flights that have been cancelled due to a maintenance problem.

15. IRROP
Captain
Moveable wing surfaces hinged to the wing's leading edge and trailing edge; Extending the wing flaps increases wing surface and lift for takeoff or landing. Retracting the flaps reduces wing surface area thus reducing friction and drag for high speed
Irregular Operation.
Pilot in Command: The flight crewmember who is oltimately responsible for and has ultimate command authority over the safe and efficient operation of a flight (the captain)

16. Jumpseat
A light signaling ITMs to respond to guest needs or crew communication
JS: An extra crewmember seat in the flight deck or cabin that authorized personnel may occupy during a flight.
Recurrent Training: FAA-mandated annual flight attendant training
Oxygen

17. BP Status

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18. Circuit Breaker
Emergency Light Switch
A device used in place of a fuse - which breaks and electrical current in the event of an overload.
An airplane seat in the row immediately behind the bulkhead.
Moveable wing surfaces hinged to the wing's leading edge and trailing edge; Extending the wing flaps increases wing surface and lift for takeoff or landing. Retracting the flaps reduces wing surface area thus reducing friction and drag for high speed

19. NTSB
Crew Resource Management: A training course designed to improve communications and coordination among flight deck and cabin crewmembers.
National Transportation Safety Board: A federal agency that focuses primarily on the causes of accidents and issues recommendations for changes in the various transportation industries.
Window.
Code of Federal Regulations: The complete list of federal laws in which Federal Aviation Regulation are found.

20. Elevator
Located on the trailing edge of the horizontal stabilizer; controls up/down attitude of aircraft
First Aid Kt.
9:00 pm
The under structure and wheel units (main gear and nose gear) that support the weight of the aircraft while on the ground; this gear retracts during flight

21. Revenue Guest
Headquarters: The Company facility where Operations Command And Control Center and corporate offices are located
A dividing wall within the aircraft (usually extends from floor to ceiling)
A guest that pays a fare for their ticket
General Declaration Form: An international document that requires flight information - names of crewmembers on board - numbers of passengers on board and a general declaration of health for all souls aboard.

22. DEAF
Temporary Duty: A temporary assignment to another crewmember domicile.
A passenger manifest code that identifies a passenger who is hearing-impaired.
The engine exhaust power produced when an aircraft's engines are running.
Overwing: A term used to describe an area of the fuselage that is located directly above the aircraft's wings.

23. CSI
Toward the tail section of the aircraft
Severe forms of cumulus clouds.
12:00 pm
Cabin Safety Inspector: A Federal Aviation Administration safety inspector who specifically focuses on flight attendants and procedures withing the aircraft cabin.

24. INFT
3:00 am
Code of Federal Regulations: The complete list of federal laws in which Federal Aviation Regulation are found.
A passenger manifest code that identifies and infant passenger.
Emergency Light Switch

25. Base Station
Push-to-Talk: A button on the PA handset that must be depressed in order for announcements to carry over the cabin speaker system
A required inspection of the cabin interior and emergency equipment - prior to passenger boarding - on any aircraft on which the assigned flight attendant(s) has not previously performed a preflight inspection on the same calendar day.
National Transportation Safety Board: A federal agency that focuses primarily on the causes of accidents and issues recommendations for changes in the various transportation industries.
The domicile city where crewmembers are indefinitely assigned to work.

26. QRH
Quick Reference Handbook: An emergency procedures checklist that flight crewmembers use to properly handle an emergency situation and communicate effectively.
Vertical airfoil at the tail of the aircraft that controls the left/right direction (yaw)
Located directly forward of the trailing edge flaps to assist the ailerons in roll control and to act as speed brakes for descent and landing
The ratio between the number of seats on a given flight or system versus the total number of seats in the airline inventory by the flight or system. It is expressed in percentages.

27. Checklist
KTS: A speed measurement based on nautical miles traveled per hour.
A formal list used to identify - schedule - compare - or verify a group of elements or actions.
Intercom (Inter-phone): An aircraft's internal communications system through which crew members communicate during flight.
Wind that is moving in the same direction an aircraft is traveling.

28. OT
On Time.
A written requirement established by an air carrier that is expected to be complied with by all appropriate personnel.
Passenger Carrying a Firearm. A passenger manifest code identifying a passenger who is a law enforcement officer carrying a firearm.
Crew Life Vest

29. CRO
Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.
Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.
Denotes a position furthest from the center of the aircraft
Positive Space: A term that describes when a seat assignment is reserved for a crewmember or employee who is reqired to travel on a flight for Company business or operational need.

30. Emergency
Used to describe non-routine operation in which certain procedures or actions must be taken to protect from hazard.
JSA: The PIC's authority to deny access to a flight deck jumpseat to an authorized person.
Minimum Equipment List. A list that details which equipment must be functioning properly in order for the aircraft to be permitted to fly and which equipment may be inoperative for a specified period of time.
Public Address/Announcement.

31. IT

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32. FA
A designator code assigned to flights that have been cancelled due to a maintenance problem.
The domicile city where crewmembers are indefinitely assigned to work.
Flight Attendant: An individual who is trained and certified in emergency - first aid - cabin preparation and passenger safety duties.
Wind that is moving in the opposite direction an aircraft is traveling.

33. MDT
Manual Deploy Tool: A tool that is used to gain access to various panels on the E175 aircraft.
Federal Air Marshall: A federal law enforcement officer who is specifically trained to prevent any attempt to take control of a commercial aircraft during flight.
Aircraft
Special Service Request: A term that identifies a passenger who has a particular need or condition (such as a passenger with a carry-on pet or who purchased an extra seat).

34. 0800
Flight Attendant Service Trends Form: A form carried on the aircraft for the purposes of documenting and communicating any discrepancies involving catering and aircraft cleaning.
An aircraft operator who is certified by the FAA to engage in air transportation.
8:00 am
An enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct - protected access to an aircraft from the terminal. Also know as a jetway.

35. Fuselage
Main body of the aircraft to which the wings - landing gear and tail are attached
A temporary change to the manual that must be read - then recorded and inserted into the manual immediately - but must be removed on the specified expiration date - or when a cancellation notice is distributed prior to an expiration date.
Denotes a position closest to the center of the aircraft
Severe forms of cumulus clouds.

36. GSC

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37. 1000
National Transportation Safety Board: A federal agency that focuses primarily on the causes of accidents and issues recommendations for changes in the various transportation industries.
Temporary Duty: A temporary assignment to another crewmember domicile.
Severe forms of cumulus clouds.
10:00 am

38. FFDO
Able Bodied Person: A passenger selected by the flight attendant to assist during an emergency situation.
Boarding Pass: A card or printed paper containing seat location and boarding priority information - which passengers present to a customer service agent in order to gain access to an aircraft for boarding.
Federal Flight Deck Officer: A certified pilot employed by an air carrier who is authorized by federal law to carry a firearm while on duty aboard an aircraft.
Estimated Time of Arrival.

39. External Customer
Any person who is not an employee of Compass Airlines with whom an employee interacts.
Extra Flight attendant.
Flight Attendant Service Trends Form: A form carried on the aircraft for the purposes of documenting and communicating any discrepancies involving catering and aircraft cleaning.
Right Hand

40. ETD
Ground Security Coordinator: An individual trained and qualified in airport security regulations and procedures who is responsible for an airline's security-related events at the station.
United States Postal Service (Postal Inspector): A law enforcement division of the USPS that focuses primarily o criminal mail activity.
Estimated Time of Departure.
Manual Deploy Tool: A tool that is used to gain access to various panels on the E175 aircraft.

41. WCHS
Estimated Time of Arrival.
A passenger manifest code that identifies a passenger who requires a lift device to ascend and descend stairs - but is able to make his own way to/from cabin seat.
Extra Flight attendant.
Evacuation

42. Bulkhead Seat
An airplane seat in the row immediately behind the bulkhead.
Pilot in Command: The flight crewmember who is oltimately responsible for and has ultimate command authority over the safe and efficient operation of a flight (the captain)
Public Address/Announcement.
A passenger manifest code that identifies a passenger who has been assigned a seat in an emergency exit row.

43. XMK
Expanded Medical Kit - also referred to as an Emergency Medical Kit (EMK)
A change to the manual (that will be included in a later revision) that must be read - then recorded and inserted into the manual immediately.
Least Risk Bomb Location: The location inside of an aircraft that will suffer the minimum possible damage from the explosive forces of a bomb.
A passenger manifest code identifying a passenger who has brought a carry-on pet in the cabin.

44. POI
Principal Operating Inspector: An FAA official who specifically oversees and air carrier at the local level.
Special Service Request: A term that identifies a passenger who has a particular need or condition (such as a passenger with a carry-on pet or who purchased an extra seat).
Inflight Security Coordinator: A person trained and qualified in aircraft security regulations and procedures who is responsible for security-related events that occur during flight (typically the PIC).
Bright

45. FOD
Ground Security Coordinator: An individual trained and qualified in airport security regulations and procedures who is responsible for an airline's security-related events at the station.
oreign Object Debris/Damage/Disposal: A term used to describe either an item on the ramp - taxiway - or runway areas that could potentially cause damage to an aircraft; damage caused to an aircraft by foreign object debis; or a designated receptacle
First Aid Kt.
Cardiopulmonary Resuscitation: A first aid procedure in which a victim's heartbeat and breathing are manually supported by another individual.

46. FAA
Law Enforcement Officer: A person who is authorized to carry weapons on board the aircraft.
Federal Aviation Administration: A federal agency within the Department of Transportation that has direct oversight of aviation operations and laws.
Flight Attendant: An individual who is trained and certified in emergency - first aid - cabin preparation and passenger safety duties.
Quick Reference Checklist: A checklist used by flight crewmembers for various phases of flight.

47. Interline
A passenger manifest code that identifies and infant passenger.
Designator code for Delta Airlines.
A procedure of agreement that exists between two or more air carriers.
Cabin Safety Inspector: A Federal Aviation Administration safety inspector who specifically focuses on flight attendants and procedures withing the aircraft cabin.

48. Policy
Right Hand
12:00 am
A procedure of agreement that exists between two or more air carriers.
A written requirement established by an air carrier that is expected to be complied with by all appropriate personnel.

49. Holding Pattern
Department of Transportation: A federal agency that focuses primarily on domestic transportation.
A specific altitude assigned to an aircraft by Air Traffic Control at which that aircraft must remain until further directed by ATC (usually due to heavy flight traffic)
Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.
The left side of the aircraft - facing forward.

50. Weight & Balance
Push-to-Talk: A button on the PA handset that must be depressed in order for announcements to carry over the cabin speaker system
Any person currently employed by Compass Airlines with whom any other compass Airlines employee interacts.
A period of elapsed time - using either Universal Coordinated or local time - which begins at midnight and ends 24 hours later at the next midnight.
A process of measuring the distribution of the payload weight - total aircraft weight - and the resulting center of gravity of and aircraft before flight.