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Flight Attendant Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Layover Period
A passenger manifest code that identifies a passenger who does not need a wheelchair but still requires assistance.
Main body of the aircraft to which the wings - landing gear and tail are attached
Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.
Period of time that separates two duty periods/flights within a crew pattern

2. ETD
Wind that is moving in the same direction an aircraft is traveling.
Estimated Time of Departure.
Boarding Pass: A card or printed paper containing seat location and boarding priority information - which passengers present to a customer service agent in order to gain access to an aircraft for boarding.
Located on the trailing edge of the vertical stabilizer and controls the forward left/right direction of the aircraft

3. Captain
Federal Air Marshall: A federal law enforcement officer who is specifically trained to prevent any attempt to take control of a commercial aircraft during flight.
Pilot in command of the aircraft; occupies left seat in flight deck
Missed Flight Assignment: A scheduling code designating a flight assignment that has been missed.
Information

4. HAZMAT
Horizontal airfoil at the tail of the aircraft that creates lift
Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health - safety - and property when transported by air.
A process of measuring the distribution of the payload weight - total aircraft weight - and the resulting center of gravity of and aircraft before flight.
7:00 am

5. MISC
Emergency Medical Kit - also referred to as the Expanded Medical Kit (XMK)
Miscellaneous
Cancelled
Through Passenger: A passenger who has boarded prior to an arrival into a city - but is continuing on to another city.

6. FARF
A form required to be filled out by passengers traveling without a visa - who are entering the United States - so that their arrival and departure can be recorded.
Flight Attendant Read File: A memorandum issued to alert to flight attendants of pertinent operational information.
Non-Revenue Space Available (see NON-REV)
Pilot in Command: The flight crewmember who is oltimately responsible for and has ultimate command authority over the safe and efficient operation of a flight (the captain)

7. FFDO
Information
Aft portion of wing
Federal Flight Deck Officer: A certified pilot employed by an air carrier who is authorized by federal law to carry a firearm while on duty aboard an aircraft.
8:00 pm

8. Leading Edge
Public Address/Announcement.
The forward edge of a wing.
Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight - but is not scheduled to perform any specific duties aboard that flight.
An unscheduled non-revenue flight on which only crewmembers and authorized personnel or cargo are permitted on board.

9. 0100
Quick Reference Handbook: An emergency procedures checklist that flight crewmembers use to properly handle an emergency situation and communicate effectively.
7:00 am
1:00 am
An atmospheric condition characterized by sudden wind direction and velocity.

10. Operations Bulletin
Federal Bureau of Investigation: A federal law enforcement agency that focuses primarily on national felony crimes.
Expanded Medical Kit - also referred to as an Emergency Medical Kit (EMK)
A segment status code in a passenger name record indicating the passenger's boarding priority.
A change to the manual (that will be included in a later revision) that must be read - then recorded and inserted into the manual immediately.

11. 1000
A process of controlling airflow into and out of passenger and crew compartments to maintain a normal atmosperic pressure for the occupants
Second in Command: The flight crewmember that assists the PIC with decision-making to ensure the safe operation of a flight (the first officer).
Least Risk Bomb Location: The location inside of an aircraft that will suffer the minimum possible damage from the explosive forces of a bomb.
10:00 am

12. PAX/PSGR
A global airline alliance partnership with Delta - Airlines - Aeroflot - AeroMexico - Air France - Alitalia - China Southern Airlines - CSA Czech Airlines - KLM Royal Dutch Airlines - Korean Air - Air Europa and Kenya Airways.
Temporary Duty: A temporary assignment to another crewmember domicile.
6:00 am
Passenger. The word "passenger" - as used throughout the Code of Federal Regulations - means any passenger regardless of age unless the in qualified by definition.

13. 1900
List of Effective Pages: A list of page numbers that notes the current revision number for each page within the manual.
7:00 pm
Standby: Any passenger who is waiting for a seat to become available on a flight.
Non-Revenue Space Available (see NON-REV)

14. Circuit Breaker
A device used in place of a fuse - which breaks and electrical current in the event of an overload.
General Declaration Form: An international document that requires flight information - names of crewmembers on board - numbers of passengers on board and a general declaration of health for all souls aboard.
A formal list used to identify - schedule - compare - or verify a group of elements or actions.
Vertical airfoil at the tail of the aircraft that controls the left/right direction (yaw)

15. Zone
Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.
A passenger manifest code that identifies a prisoner under law enforcement escort.
Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.
12:00 am

16. WDO
Window.
The ratio between the number of seats on a given flight or system versus the total number of seats in the airline inventory by the flight or system. It is expressed in percentages.
The period of elapsed time - using either Universal Coordinated or local time between a crewmember's reporting for an assignment involving flight time and release from that assignment by the air carrier. [121.467(a)]
Forward portion of wing

17. CRM
Classification of commercial jet aircraft thaat have one aisle and a maximum of six-across seating.
Crew Resource Management: A training course designed to improve communications and coordination among flight deck and cabin crewmembers.
Designator Code For Compass Airlines
Located on the trailing edge of the horizontal stabilizer; controls up/down attitude of aircraft

18. Headwind
Least Risk Bomb Location: The location inside of an aircraft that will suffer the minimum possible damage from the explosive forces of a bomb.
Service.
Electronic Ticket (E-Ticket): A ticket that is purchased by the passenger on the internet.
Wind that is moving in the opposite direction an aircraft is traveling.

19. PSI
Pounds per Square Inch.
10:00 pm
6:00 am
Includes spouse - children - stepchildren - grandchildren - parents - stepparents - grandparents - siblings and in-laws.

20. ASAP
The domicile city where crewmembers are indefinitely assigned to work.
A passenger manifest code that identifies a passenger who is hearing-impaired.
Airline Safety Action Program: A coordinated program between the FAA - ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of
Ground

21. Revenue Passenger
Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.
Quick Reference Checklist: A checklist used by flight crewmembers for various phases of flight.
Automated External Defibrillator. - An automated medical device that detects heart fibrillation and may administer an electrical shock to reestablish a normal heartbeat.
A passenger who has paid a quoted fare for a reserved seat on board an aircraft.

22. QRH
Service.
Aircraft
Quick Reference Handbook: An emergency procedures checklist that flight crewmembers use to properly handle an emergency situation and communicate effectively.
Used to describe routine operations (without malfunctions)

23. Crewmember
The right side of the aircraft - facing forward.
A process of controlling airflow into and out of passenger and crew compartments to maintain a normal atmosperic pressure for the occupants
Designator code for Delta Airlines.
Any person who is assigned to perform duties on board an aircraft during flight time.

24. LOEP
Department of Transportation: A federal agency that focuses primarily on domestic transportation.
List of Effective Pages: A list of page numbers that notes the current revision number for each page within the manual.
Federal Aviation Administration: A federal agency within the Department of Transportation that has direct oversight of aviation operations and laws.
Overwing: A term used to describe an area of the fuselage that is located directly above the aircraft's wings.

25. Holding Pattern
Emergency Flash Light
Extra Flight attendant.
A specific altitude assigned to an aircraft by Air Traffic Control at which that aircraft must remain until further directed by ATC (usually due to heavy flight traffic)
A flight-by-flight record of all operations of an aircraft and its engines - crew - flight time - areas of operation - or other pertinent information.

26. 1100
Oxygen
Estimated Time of Arrival.
6:00 am
11:00 am

27. FO
Department of Transportation: A federal agency that focuses primarily on domestic transportation.
First Officer (see SIC).
KTS: A speed measurement based on nautical miles traveled per hour.
Refers generally to the entire flight crew and not a specific flght crewmember position.

28. ISC
4:00 pm
Pilot in Command: The flight crewmember who is oltimately responsible for and has ultimate command authority over the safe and efficient operation of a flight (the captain)
Systems Operation Control: The Company department that is comprised of Dispatch - Crew Scheduling and Maintenance Control personnel.
Inflight Security Coordinator: A person trained and qualified in aircraft security regulations and procedures who is responsible for security-related events that occur during flight (typically the PIC).

29. BP Status

30. FOD
Expanded Medical Kit - also referred to as an Emergency Medical Kit (EMK)
An enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct - protected access to an aircraft from the terminal. Also know as a jetway.
oreign Object Debris/Damage/Disposal: A term used to describe either an item on the ramp - taxiway - or runway areas that could potentially cause damage to an aircraft; damage caused to an aircraft by foreign object debis; or a designated receptacle
Emergency Medical Kit - also referred to as the Expanded Medical Kit (XMK)

31. Ailerons
A paved area - at or near the terminal - where aircraft park
Located on the trailing edge of the wing to provide roll control
Portable Oxygen Bottle.
Toward the tail section of the aircraft

32. CRO
Customer Service Agent
Bright
Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.
o exit the aircraft under normal circumstances.

33. ABP
A form required to be filled out by passengers traveling without a visa - who are entering the United States - so that their arrival and departure can be recorded.
The department that is responsible for the Company's computer hardware - software - and network systems.
Able Bodied Person: A passenger selected by the flight attendant to assist during an emergency situation.
The interior section of an aircraft that is occupied by the passengers and cabin crewmembers.

34. Reserve
A temporary change to the manual that must be read - then recorded and inserted into the manual immediately - but must be removed on the specified expiration date - or when a cancellation notice is distributed prior to an expiration date.
A period of time when a crewmember is on-call for duty and must report to work within a specified period of time.
2:00 am
Overhead bin.

35. FAA
Forward portion of wing
Passenger. The word "passenger" - as used throughout the Code of Federal Regulations - means any passenger regardless of age unless the in qualified by definition.
Federal Aviation Administration: A federal agency within the Department of Transportation that has direct oversight of aviation operations and laws.
The persons designated to ensure the orderly flow of all aircraft traffic both on the ground and in the air

36. IT

37. Knots
Passenger Carrying a Firearm. A passenger manifest code identifying a passenger who is a law enforcement officer carrying a firearm.
Any person who is not an employee of Compass Airlines with whom an employee interacts.
Emergency Medical Technician: An individual specifically trained in advanced emergency life-support techniques and equipment.
KTS: A speed measurement based on nautical miles traveled per hour.

38. IRROP
Irregular Operation.
Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health - safety - and property when transported by air.
Push-to-Talk: A button on the PA handset that must be depressed in order for announcements to carry over the cabin speaker system
Air Trafic Control: A division of the Federal Aviation Administration responsible for the expeditions and safe movement of aircraft on the ground and in the airspace system.

39. 1600
A change to the manual (that will be included in a later revision) that must be read - then recorded and inserted into the manual immediately.
4:00 pm
Security Identification Display Area: A restricted area withing an airport that may only be accessed by authorized personnel who must display proper identification at all times.
Through Passenger: A passenger who has boarded prior to an arrival into a city - but is continuing on to another city.

40. SIDA
A designator code assigned to flights that have been cancelled due to a maintenance problem.
A paved area - at or near the terminal - where aircraft park
Security Identification Display Area: A restricted area withing an airport that may only be accessed by authorized personnel who must display proper identification at all times.
Emergency Flash Light

41. DOH
A period of time when a crewmember is on-call for duty and must report to work within a specified period of time.
National Transportation Safety Board: A federal agency that focuses primarily on the causes of accidents and issues recommendations for changes in the various transportation industries.
Date of Hire.
Ground Security Coordinator: An individual trained and qualified in airport security regulations and procedures who is responsible for an airline's security-related events at the station.

42. LOA
Leave of Absence
2:00 pm
Flight Attendant Service Trends Form: A form carried on the aircraft for the purposes of documenting and communicating any discrepancies involving catering and aircraft cleaning.
Refers generally to an entire cabin crew and not a specific flight attendant position.

43. AED
Automated External Defibrillator. - An automated medical device that detects heart fibrillation and may administer an electrical shock to reestablish a normal heartbeat.
Miscellaneous
Leave of Absence
Denotes a position furthest from the center of the aircraft

44. Normal
Passenger. The word "passenger" - as used throughout the Code of Federal Regulations - means any passenger regardless of age unless the in qualified by definition.
Used to describe routine operations (without malfunctions)
5:00 am
Expanded Medical Kit - also referred to as an Emergency Medical Kit (EMK)

45. A/C Left
Crew Life Vest
The left side of the aircraft - facing forward.
4:00 am
An aircraft operator who is certified by the FAA to engage in air transportation.

46. N/S

47. Bulkhead Seat
Light-Emitting Diode: Found on the emergency flashlight - this light gives a continuous visual indication of the battery's readiness.
The left side of the aircraft - facing forward.
An airplane seat in the row immediately behind the bulkhead.
An enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct - protected access to an aircraft from the terminal. Also know as a jetway.

48. INFT
Information
Inflight Security Coordinator: A person trained and qualified in aircraft security regulations and procedures who is responsible for security-related events that occur during flight (typically the PIC).
A passenger manifest code that identifies and infant passenger.
A form of low stratus clouds that causes low visibility.

49. Cabin
Infant Life Vest.
Manual Deploy Tool: A tool that is used to gain access to various panels on the E175 aircraft.
The interior section of an aircraft that is occupied by the passengers and cabin crewmembers.
An unscheduled non-revenue flight on which only crewmembers and authorized personnel or cargo are permitted on board.

50. ILV
Denotes a position furthest from the center of the aircraft
Infant Life Vest.
Located on the trailing edge of the horizontal stabilizer; controls up/down attitude of aircraft
Pilot second in command; occupies right seat in flight deck