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Flight Attendant Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. GSC

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2. 1300
1:00 pm
Estimated Time of Arrival.
Forward portion of wing
The ratio between the number of seats on a given flight or system versus the total number of seats in the airline inventory by the flight or system. It is expressed in percentages.

3. WDO
Non-Revenue Space Available (see NON-REV)
Window.
Emergency Light Switch
o exit the aircraft under normal circumstances.

4. FAM
Code of Federal Regulations: The complete list of federal laws in which Federal Aviation Regulation are found.
Window.
Federal Air Marshall: A federal law enforcement officer who is specifically trained to prevent any attempt to take control of a commercial aircraft during flight.
Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.

5. RH
Refers generally to the entire flight crew and not a specific flght crewmember position.
Right Hand
A light signaling ITMs to respond to guest needs or crew communication
Estimated Time of Departure.

6. Missed Flight Assignment
Headquarters: The Company facility where Operations Command And Control Center and corporate offices are located
Least Risk Bomb Location: The location inside of an aircraft that will suffer the minimum possible damage from the explosive forces of a bomb.
A designator code assigned to flights that have been cancelled due to a maintenance problem.
Missed Flight Assignment: A scheduling code designating a flight assignment that has been missed.

7. Leading Edge
The forward edge of a wing.
Emergency Medical Technician: An individual specifically trained in advanced emergency life-support techniques and equipment.
Federal Aviation Regulations: Federal Law specific to aviation that is published by the Federal Aviation ?Administration (see CFR)
Occurs when temperatures are below freezing and water vapors are transformed into ice crystals.

8. EMG and EMER
First Officer (see SIC).
Emergency.
A dividing wall within the aircraft (usually extends from floor to ceiling)
Non-revenue passenger: A person who is traveling as a passenger under an airline's flight benefits program (usually for free or at an industry discount rate.

9. PNR

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10. MX
The department that focuses solely on flight attendants and in-flight cabin procedures.
A designator code assigned to flights that have been cancelled due to a maintenance problem.
Horizontal airfoil at the tail of the aircraft that creates lift
Extra Flight attendant.

11. Inboard
Turbulence
Airline Safety Action Program: A coordinated program between the FAA - ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of
Moveable wing surfaces hinged to the wing's leading edge and trailing edge; Extending the wing flaps increases wing surface and lift for takeoff or landing. Retracting the flaps reduces wing surface area thus reducing friction and drag for high speed
Denotes a position closest to the center of the aircraft

12. INFT
Non-revenue passenger: A person who is traveling as a passenger under an airline's flight benefits program (usually for free or at an industry discount rate.
A passenger manifest code that identifies and infant passenger.
Federal Air Marshall: A federal law enforcement officer who is specifically trained to prevent any attempt to take control of a commercial aircraft during flight.
Inoperative.

13. 2200
A passenger manifest code that indicates a passenger does not speak or understand English.
10:00 pm
Systems Operation Control: The Company department that is comprised of Dispatch - Crew Scheduling and Maintenance Control personnel.
A guest that is traveling on a free or service charge ticket (usually an employee)

14. ILV
Forward portion of wing
Period of time that separates two duty periods/flights within a crew pattern
Infant Life Vest.
Service.

15. FAST
Flight Attendant Service Trends Form: A form carried on the aircraft for the purposes of documenting and communicating any discrepancies involving catering and aircraft cleaning.
A passenger manifest code that indicates a passenger does not speak or understand English.
FD: The interior section of an aircraft that is occupied by the flight crewmembers. (captain and first officers)
Pilot second in command; occupies right seat in flight deck

16. Revenue Guest
Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.
The body of an aircraft - excluding the wings and empennage.
Intercom (Inter-phone): An aircraft's internal communications system through which crew members communicate during flight.
A guest that pays a fare for their ticket

17. IT

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18. Rest Period
A period of elapsed time - using Universal Coordinated or local time - when a crewmember is free from duty or responsibility to work.
Federal Flight Deck Officer: A certified pilot employed by an air carrier who is authorized by federal law to carry a firearm while on duty aboard an aircraft.
An enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct - protected access to an aircraft from the terminal. Also know as a jetway.
Wind that is moving in the same direction an aircraft is traveling.

19. TSA
Main Cabin Door: The passenger entry door of an aircraft that is used for boarding and deplaning.
Transportation Security Administration: A federal agency within the Department of Homeland Security that focuses primarily on transportation security matters.
Positive Space: A term that describes when a seat assignment is reserved for a crewmember or employee who is reqired to travel on a flight for Company business or operational need.
Quick Reference Checklist: A checklist used by flight crewmembers for various phases of flight.

20. XFA
Used to describe non-routine operation in which certain procedures or actions must be taken to protect from hazard.
Main body of the aircraft to which the wings - landing gear and tail are attached
Flight Information Display System: Monitors - located in airport terminal - which are used to display flight information to the public.
Extra Flight attendant.

21. LED

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22. BEV
Abbreviation for a choice of beverage.
Inoperative.
Electronic Ticket (E-Ticket): A ticket that is purchased by the passenger on the internet.
Emergency Medical Technician: An individual specifically trained in advanced emergency life-support techniques and equipment.

23. OJI
A formal list used to identify - schedule - compare - or verify a group of elements or actions.
A passenger manifest code that indicates a passenger does not speak or understand English.
On-the-Job Injury.
A light signaling ITMs to respond to guest needs or crew communication

24. Spoilers
Notification - preparation - impact and evacuation. The four phoses of a planned emergency.
Toward the tail section of the aircraft
Located directly forward of the trailing edge flaps to assist the ailerons in roll control and to act as speed brakes for descent and landing
Moveable wing surfaces hinged to the wing's leading edge and trailing edge; Extending the wing flaps increases wing surface and lift for takeoff or landing. Retracting the flaps reduces wing surface area thus reducing friction and drag for high speed

25. PBE
United States Secret Service. A specially trained security detachment that protect the President of the United States and other High-profile political leaders.
Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.
o exit the aircraft under normal circumstances.
Overhead bin.

26. Interline
Estimated Time of Departure.
A logical progression of actions and/or decisions established by an air carrier with which the appropriate personnel can achieve a specific objective.
A procedure of agreement that exists between two or more air carriers.
Quick Reference Handbook: An emergency procedures checklist that flight crewmembers use to properly handle an emergency situation and communicate effectively.

27. Policy
A written requirement established by an air carrier that is expected to be complied with by all appropriate personnel.
Right Hand
United States Postal Service (Postal Inspector): A law enforcement division of the USPS that focuses primarily o criminal mail activity.
JSA: The PIC's authority to deny access to a flight deck jumpseat to an authorized person.

28. NPIE
Refers generally to the entire flight crew and not a specific flght crewmember position.
List of Effective Pages: A list of page numbers that notes the current revision number for each page within the manual.
Special Service Request: A term that identifies a passenger who has a particular need or condition (such as a passenger with a carry-on pet or who purchased an extra seat).
Notification - preparation - impact and evacuation. The four phoses of a planned emergency.

29. Control Tower
On Time.
Positive Space: A term that describes when a seat assignment is reserved for a crewmember or employee who is reqired to travel on a flight for Company business or operational need.
Airport building from which air traffic controllers can oversee and direct all aircraft movement
An unscheduled non-revenue flight on which only crewmembers and authorized personnel or cargo are permitted on board.

30. Clouds
As moist air is carried upward - it combines with colder air to form ____________.
Non-Revenue Space Available (see NON-REV)
Maintenance: The department responsible for ensuring the aircraft fleet is properly inspected - maintained - repaired and airworthy.
Passenger. The word "passenger" - as used throughout the Code of Federal Regulations - means any passenger regardless of age unless the in qualified by definition.

31. 1500
4:00 am
As moist air is carried upward - it combines with colder air to form ____________.
Date of Hire.
3:00 pm

32. RT
The forward edge of a wing.
Used to describe routine operations (without malfunctions)
An airplane seat in the row immediately behind the bulkhead.
Recurrent Training: FAA-mandated annual flight attendant training

33. Taxi
4:00 am
The movement of an aircraft on the surface under its own power.
A required inspection of the cabin interior and emergency equipment - prior to passenger boarding - on any aircraft on which the assigned flight attendant(s) has not previously performed a preflight inspection on the same calendar day.
The under structure and wheel units (main gear and nose gear) that support the weight of the aircraft while on the ground; this gear retracts during flight

34. POB
Refers to Halon 1211 fire extinguishers.
A city where a crew rests while waiting for the next scheduled flight.
Able Bodied Person: A passenger selected by the flight attendant to assist during an emergency situation.
Portable Oxygen Bottle.

35. MDT
Severe forms of cumulus clouds.
Includes spouse - children - stepchildren - grandchildren - parents - stepparents - grandparents - siblings and in-laws.
General Declaration Form: An international document that requires flight information - names of crewmembers on board - numbers of passengers on board and a general declaration of health for all souls aboard.
Manual Deploy Tool: A tool that is used to gain access to various panels on the E175 aircraft.

36. LOA
Forward portion of wing
An emergency landing into water.
Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.
Leave of Absence

37. Ditch
Passenger Service Unit: A panel located above passenger seats that includes the flight attendant call button - informative signs and/or placards - reading lights - oxygen masks and gasper vents.
Denotes a position closest to the center of the aircraft
Crew Life Vest
An emergency landing into water.

38. MAAS
Customer Service Agent
A passenger manifest code that identifies a passenger who does not need a wheelchair but still requires assistance.
Information
A guest that pays a fare for their ticket

39. 0300
First Officer (see SIC).
Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.
3:00 am
Non-revenue passenger: A person who is traveling as a passenger under an airline's flight benefits program (usually for free or at an industry discount rate.

40. 1200
12:00 pm
Quick Reference Checklist: A checklist used by flight crewmembers for various phases of flight.
A period of time when a crewmember is on-call for duty and must report to work within a specified period of time.
Light-Emitting Diode: Found on the emergency flashlight - this light gives a continuous visual indication of the battery's readiness.

41. Log
The forward edge of a wing.
Federal Aviation Administration: A federal agency within the Department of Transportation that has direct oversight of aviation operations and laws.
A flight-by-flight record of all operations of an aircraft and its engines - crew - flight time - areas of operation - or other pertinent information.
Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.

42. 0100
Refers generally to the entire flight crew and not a specific flght crewmember position.
Recurrent Training: FAA-mandated annual flight attendant training
Infant Life Vest.
1:00 am

43. PETC
Any person who is not an employee of Compass Airlines with whom an employee interacts.
A passenger manifest code that indicates a passenger does not speak or understand English.
A passenger manifest code identifying a passenger who has brought a carry-on pet in the cabin.
The period of elapsed time - using either Universal Coordinated or local time between a crewmember's reporting for an assignment involving flight time and release from that assignment by the air carrier. [121.467(a)]

44. OHB
3:00 pm
Any person currently employed by Compass Airlines with whom any other compass Airlines employee interacts.
Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health - safety - and property when transported by air.
Overhead bin.

45. Circuit Breaker
Any person who is assigned to perform duties on board an aircraft during flight time.
A passenger manifest code that identifies a passenger who requires a lift device to ascend and descend stairs - but is able to make his own way to/from cabin seat.
A device used in place of a fuse - which breaks and electrical current in the event of an overload.
2:00 am

46. Revenue Passenger
A passenger manifest code that identifies a passenger who is visually impaired.
A written requirement established by an air carrier that is expected to be complied with by all appropriate personnel.
A passenger who has paid a quoted fare for a reserved seat on board an aircraft.
6:00 pm

47. MISC
3:00 pm
A device used in place of a fuse - which breaks and electrical current in the event of an overload.
Miscellaneous
Revision: A permanent change to the manual that must be read then recorded and inserted into the manual immediately.

48. USSS
United States Secret Service. A specially trained security detachment that protect the President of the United States and other High-profile political leaders.
8:00 pm
7:00 am
Through Passenger: A passenger who has boarded prior to an arrival into a city - but is continuing on to another city.

49. PAX/PSGR
Transportation between any two points within Puerto Rico - the U.S. Virgin Islands - the District of Columbia - or any state of the United States of America.
Passenger. The word "passenger" - as used throughout the Code of Federal Regulations - means any passenger regardless of age unless the in qualified by definition.
Inflight Security Coordinator: A person trained and qualified in aircraft security regulations and procedures who is responsible for security-related events that occur during flight (typically the PIC).
The persons designated to ensure the orderly flow of all aircraft traffic both on the ground and in the air

50. OPS
2:00 am
Operations: The operations center at each station that monitors and disseminates all pertinent flight information.
Intercom (Inter-phone): An aircraft's internal communications system through which crew members communicate during flight.
12:00 am