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Flight Attendant Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. ABP
Customer Service Agent
Able Bodied Person: A passenger selected by the flight attendant to assist during an emergency situation.
Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight - but is not scheduled to perform any specific duties aboard that flight.
Push-to-Talk: A button on the PA handset that must be depressed in order for announcements to carry over the cabin speaker system

2. LRBL
Pilot second in command; occupies right seat in flight deck
Least Risk Bomb Location: The location inside of an aircraft that will suffer the minimum possible damage from the explosive forces of a bomb.
Pilot in Command: The flight crewmember who is oltimately responsible for and has ultimate command authority over the safe and efficient operation of a flight (the captain)
Abbreviation for a choice of beverage.

3. ETKT
Electronic Ticket (E-Ticket): A ticket that is purchased by the passenger on the internet.
Pilot in command of the aircraft; occupies left seat in flight deck
Boarding Pass: A card or printed paper containing seat location and boarding priority information - which passengers present to a customer service agent in order to gain access to an aircraft for boarding.
Inflight Security Coordinator: A person trained and qualified in aircraft security regulations and procedures who is responsible for security-related events that occur during flight (typically the PIC).

4. Holding Pattern
A specific altitude assigned to an aircraft by Air Traffic Control at which that aircraft must remain until further directed by ATC (usually due to heavy flight traffic)
Flight Attendant: An individual who is trained and certified in emergency - first aid - cabin preparation and passenger safety duties.
Push-to-Talk: A button on the PA handset that must be depressed in order for announcements to carry over the cabin speaker system
A process of controlling airflow into and out of passenger and crew compartments to maintain a normal atmosperic pressure for the occupants

5. Base Station
Cancelled
The time when a crewmember is in uniform and on duty at the airport and is available for an immediate flight assignment.
The domicile city where crewmembers are indefinitely assigned to work.
A required inspection of the cabin interior and emergency equipment - prior to passenger boarding - on any aircraft on which the assigned flight attendant(s) has not previously performed a preflight inspection on the same calendar day.

6. Call Light
A logical progression of actions and/or decisions established by an air carrier with which the appropriate personnel can achieve a specific objective.
Least Risk Bomb Location: The location inside of an aircraft that will suffer the minimum possible damage from the explosive forces of a bomb.
A light signaling ITMs to respond to guest needs or crew communication
Forward: Toward the nose of the aircraft.

7. Fog
A passenger Manifest code that identifies a passenger whocan ascend/descend steps and make his own way to/from cabin seat;requires wheelchair for distance to/from AC door.
A form of low stratus clouds that causes low visibility.
A passenger manifest code that identifies a passenger of considerable size who has purchased two adjacent seats in the same row.
The left side of the aircraft - facing forward.

8. 0300
A form required to be filled out by passengers traveling without a visa - who are entering the United States - so that their arrival and departure can be recorded.
A passenger manifest code that identifies a passenger who does not need a wheelchair but still requires assistance.
3:00 am
Quick Reference Checklist: A checklist used by flight crewmembers for various phases of flight.

9. DL
A passenger manifest code that identifies a passenger who requires a lift device to ascend and descend stairs - but is able to make his own way to/from cabin seat.
Designator code for Delta Airlines.
No Show. A scheduling code added to a crewmember's schedule when an MFA is determined to be the result of a failure to report for work or call-in prior to the prescribed time limit.
Passenger Service Unit: A panel located above passenger seats that includes the flight attendant call button - informative signs and/or placards - reading lights - oxygen masks and gasper vents.

10. O2
The right side of the aircraft - facing forward.
Oxygen
A passenger manifest code that identifies a passenger who requires a lift device to ascend and descend stairs - but is able to make his own way to/from cabin seat.
Passenger Carrying a Firearm. A passenger manifest code identifying a passenger who is a law enforcement officer carrying a firearm.

11. Horizontal Stabilizer
Vertical airfoil at the tail of the aircraft that controls the left/right direction (yaw)
Initial Operating Experience: On-the-job training time required by the FAA following completion of classroom ground instruction.
Horizontal airfoil at the tail of the aircraft that creates lift
The movement of an aircraft on the surface under its own power.

12. SIC
Second in Command: The flight crewmember that assists the PIC with decision-making to ensure the safe operation of a flight (the first officer).
A term that describes the ramp areas of the airport.
Extra Flight attendant.
Irregular Operation.

13. Layover Period
Horizontal airfoil at the tail of the aircraft that creates lift
A form of low stratus clouds that causes low visibility.
Period of time that separates two duty periods/flights within a crew pattern
9:00 pm

14. Bulkhead
Passenger Carrying a Firearm. A passenger manifest code identifying a passenger who is a law enforcement officer carrying a firearm.
A dividing wall within the aircraft (usually extends from floor to ceiling)
A passenger manifest code that identifies a prisoner under law enforcement escort.
6:00 pm

15. FAM
No Show. A scheduling code added to a crewmember's schedule when an MFA is determined to be the result of a failure to report for work or call-in prior to the prescribed time limit.
Federal Air Marshall: A federal law enforcement officer who is specifically trained to prevent any attempt to take control of a commercial aircraft during flight.
As moist air is carried upward - it combines with colder air to form ____________.
Any person currently employed by Compass Airlines with whom any other compass Airlines employee interacts.

16. IOE
Initial Operating Experience: On-the-job training time required by the FAA following completion of classroom ground instruction.
6:00 am
Special Service Request: A term that identifies a passenger who has a particular need or condition (such as a passenger with a carry-on pet or who purchased an extra seat).
A guest that is traveling on a free or service charge ticket (usually an employee)

17. GSC

18. PIC
Intercom (Inter-phone): An aircraft's internal communications system through which crew members communicate during flight.
Expanded Medical Kit - also referred to as an Emergency Medical Kit (EMK)
Pilot in Command: The flight crewmember who is oltimately responsible for and has ultimate command authority over the safe and efficient operation of a flight (the captain)
Flight Attendant Read File: A memorandum issued to alert to flight attendants of pertinent operational information.

19. HDQ
Refers generally to an entire cabin crew and not a specific flight attendant position.
Special Service Request: A term that identifies a passenger who has a particular need or condition (such as a passenger with a carry-on pet or who purchased an extra seat).
Forward: Toward the nose of the aircraft.
Headquarters: The Company facility where Operations Command And Control Center and corporate offices are located

20. INFLIGHT
The department that focuses solely on flight attendants and in-flight cabin procedures.
The engine exhaust power produced when an aircraft's engines are running.
Passenger. The word "passenger" - as used throughout the Code of Federal Regulations - means any passenger regardless of age unless the in qualified by definition.
Right Hand

21. Rest Period
A period of time when a crewmember is on-call for duty and must report to work within a specified period of time.
A dividing wall within the aircraft (usually extends from floor to ceiling)
A process of measuring the distribution of the payload weight - total aircraft weight - and the resulting center of gravity of and aircraft before flight.
A period of elapsed time - using Universal Coordinated or local time - when a crewmember is free from duty or responsibility to work.

22. EVAC
Operations: The operations center at each station that monitors and disseminates all pertinent flight information.
List of Effective Pages: A list of page numbers that notes the current revision number for each page within the manual.
Evacuation
2:00 am

23. SERV
Service.
An emergency landing into water.
Quick Reference Handbook: An emergency procedures checklist that flight crewmembers use to properly handle an emergency situation and communicate effectively.
Light-Emitting Diode: Found on the emergency flashlight - this light gives a continuous visual indication of the battery's readiness.

24. INFO
Light-Emitting Diode: Found on the emergency flashlight - this light gives a continuous visual indication of the battery's readiness.
The department that focuses solely on flight attendants and in-flight cabin procedures.
Information
Federal Aviation Regulations: Federal Law specific to aviation that is published by the Federal Aviation ?Administration (see CFR)

25. CXLD
A passenger Manifest code that identifies a passenger whocan ascend/descend steps and make his own way to/from cabin seat;requires wheelchair for distance to/from AC door.
Initial Operating Experience: On-the-job training time required by the FAA following completion of classroom ground instruction.
Cancelled
Moveable wing surfaces hinged to the wing's leading edge and trailing edge; Extending the wing flaps increases wing surface and lift for takeoff or landing. Retracting the flaps reduces wing surface area thus reducing friction and drag for high speed

26. XFA
A form required to be filled out by passengers traveling without a visa - who are entering the United States - so that their arrival and departure can be recorded.
The persons designated to ensure the orderly flow of all aircraft traffic both on the ground and in the air
Cancelled
Extra Flight attendant.

27. Elevator
Souls on Board: The total numbers of individuals on board an aircraft (including crewmembers).
A device used in place of a fuse - which breaks and electrical current in the event of an overload.
Located on the trailing edge of the horizontal stabilizer; controls up/down attitude of aircraft
A passenger manifest code that identifies a passenger who does not need a wheelchair but still requires assistance.

28. 1000
10:00 am
Revision: A permanent change to the manual that must be read then recorded and inserted into the manual immediately.
Right Hand
Transportation Security Administration: A federal agency within the Department of Homeland Security that focuses primarily on transportation security matters.

29. 1900
10:00 pm
Denotes a position closest to the center of the aircraft
Standby: Any passenger who is waiting for a seat to become available on a flight.
7:00 pm

30. Immediate Family
Headquarters: The Company facility where Operations Command And Control Center and corporate offices are located
United States Postal Service (Postal Inspector): A law enforcement division of the USPS that focuses primarily o criminal mail activity.
Includes spouse - children - stepchildren - grandchildren - parents - stepparents - grandparents - siblings and in-laws.
Notification - preparation - impact and evacuation. The four phoses of a planned emergency.

31. FFDO
Standby: Any passenger who is waiting for a seat to become available on a flight.
Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight - but is not scheduled to perform any specific duties aboard that flight.
1:00 am
Federal Flight Deck Officer: A certified pilot employed by an air carrier who is authorized by federal law to carry a firearm while on duty aboard an aircraft.

32. FAA
As moist air is carried upward - it combines with colder air to form ____________.
A passenger manifest code that identifies a prisoner under law enforcement escort.
Federal Aviation Administration: A federal agency within the Department of Transportation that has direct oversight of aviation operations and laws.
Denotes a position furthest from the center of the aircraft

33. QRC
Airport building from which air traffic controllers can oversee and direct all aircraft movement
Quick Reference Checklist: A checklist used by flight crewmembers for various phases of flight.
A period of time when a crewmember is on-call for duty and must report to work within a specified period of time.
Estimated Time of Arrival.

34. OJI
Airline Safety Action Program: A coordinated program between the FAA - ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of
Federal Aviation Administration: A federal agency within the Department of Transportation that has direct oversight of aviation operations and laws.
On-the-Job Injury.
Estimated Time of Departure.

35. 1800
6:00 pm
No Show. A scheduling code added to a crewmember's schedule when an MFA is determined to be the result of a failure to report for work or call-in prior to the prescribed time limit.
Aft portion of wing
Manual Deploy Tool: A tool that is used to gain access to various panels on the E175 aircraft.

36. Jumpseat Authority

37. DEAF
An aircraft operator who is certified by the FAA to engage in air transportation.
A passenger manifest code that identifies a passenger who is hearing-impaired.
A passenger Manifest code that identifies a passenger whocan ascend/descend steps and make his own way to/from cabin seat;requires wheelchair for distance to/from AC door.
The left side of the aircraft - facing forward.

38. PA
10:00 pm
9:00 am
Light-Emitting Diode: Found on the emergency flashlight - this light gives a continuous visual indication of the battery's readiness.
Public Address/Announcement.

39. POI
First Officer (see SIC).
The movement of an aircraft on the surface under its own power.
Principal Operating Inspector: An FAA official who specifically oversees and air carrier at the local level.
Remain over Night

40. FIDS
Extinguisher
Manual Deploy Tool: A tool that is used to gain access to various panels on the E175 aircraft.
Flight Information Display System: Monitors - located in airport terminal - which are used to display flight information to the public.
9:00 am

41. Circuit Breaker
A device used in place of a fuse - which breaks and electrical current in the event of an overload.
A segment status code in a passenger name record indicating the passenger's boarding priority.
Cardiopulmonary Resuscitation: A first aid procedure in which a victim's heartbeat and breathing are manually supported by another individual.
Connection: A Passenger who is making a connection to another flight to reach a final destination.

42. Load Factor
Federal Air Marshall: A federal law enforcement officer who is specifically trained to prevent any attempt to take control of a commercial aircraft during flight.
Date of Hire.
The ratio between the number of seats on a given flight or system versus the total number of seats in the airline inventory by the flight or system. It is expressed in percentages.
6:00 am

43. Emergency
Second in Command: The flight crewmember that assists the PIC with decision-making to ensure the safe operation of a flight (the first officer).
Used to describe non-routine operation in which certain procedures or actions must be taken to protect from hazard.
An unscheduled non-revenue flight on which only crewmembers and authorized personnel or cargo are permitted on board.
Aft portion of wing

44. Checklist
3:00 pm
A formal list used to identify - schedule - compare - or verify a group of elements or actions.
The department that focuses solely on flight attendants and in-flight cabin procedures.
A paved area - at or near the terminal - where aircraft park

45. Clouds
6:00 am
Boarding Pass: A card or printed paper containing seat location and boarding priority information - which passengers present to a customer service agent in order to gain access to an aircraft for boarding.
A city where a crew rests while waiting for the next scheduled flight.
As moist air is carried upward - it combines with colder air to form ____________.

46. STBY
A required inspection of the cabin interior and emergency equipment - prior to passenger boarding - on any aircraft on which the assigned flight attendant(s) has not previously performed a preflight inspection on the same calendar day.
Standby: Any passenger who is waiting for a seat to become available on a flight.
General Declaration Form: An international document that requires flight information - names of crewmembers on board - numbers of passengers on board and a general declaration of health for all souls aboard.
Flight Attendant Read File: A memorandum issued to alert to flight attendants of pertinent operational information.

47. Sterile Cockpit
Flight Information Display System: Monitors - located in airport terminal - which are used to display flight information to the public.
The critical phase of flight - which includes all ground operations involving taxi - takeoff and landing - and all flight operations below 10 -000 feet (except cruise flight) during which all flight deck communication is limited to operational and sa
2:00 am
Federal Bureau of Investigation: A federal law enforcement agency that focuses primarily on national felony crimes.

48. LOEP
Least Risk Bomb Location: The location inside of an aircraft that will suffer the minimum possible damage from the explosive forces of a bomb.
List of Effective Pages: A list of page numbers that notes the current revision number for each page within the manual.
Overwing: A term used to describe an area of the fuselage that is located directly above the aircraft's wings.
Inflight Security Coordinator: A person trained and qualified in aircraft security regulations and procedures who is responsible for security-related events that occur during flight (typically the PIC).

49. BRT
Flight.
Bright
An airplane seat in the row immediately behind the bulkhead.
The left side of the aircraft - facing forward.

50. I-94 Form
A form required to be filled out by passengers traveling without a visa - who are entering the United States - so that their arrival and departure can be recorded.
A flight-by-flight record of all operations of an aircraft and its engines - crew - flight time - areas of operation - or other pertinent information.
Extinguisher
Complimentary