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Flight Attendant Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. LED

2. SRVA
The persons designated to ensure the orderly flow of all aircraft traffic both on the ground and in the air
A passenger manifest code that identifies a service animal traveling with a passenger.
3:00 am
Miscellaneous

3. Flight Crew
The domicile city where crewmembers are indefinitely assigned to work.
Refers generally to the entire flight crew and not a specific flght crewmember position.
Systems Operation Control: The Company department that is comprised of Dispatch - Crew Scheduling and Maintenance Control personnel.
Used to describe non-routine operation in which certain procedures or actions must be taken to protect from hazard.

4. 2000
1:00 am
Pounds per Square Inch.
8:00 pm
Toward the tail section of the aircraft

5. FAA
Federal Aviation Administration: A federal agency within the Department of Transportation that has direct oversight of aviation operations and laws.
Located on the trailing edge of the horizontal stabilizer; controls up/down attitude of aircraft
11:00 pm
A passenger manifest code that identifies a passenger who does not need a wheelchair but still requires assistance.

6. CRS
Airline Safety Action Program: A coordinated program between the FAA - ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of
Designator code for Delta Airlines.
Child-Restraint System: A government-approved child seat that is designed to protect small children.
Aircraft

7. Zone
Maintenance: The department responsible for ensuring the aircraft fleet is properly inspected - maintained - repaired and airworthy.
Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.
Denotes a position furthest from the center of the aircraft
Located on the trailing edge of the horizontal stabilizer; controls up/down attitude of aircraft

8. FFDO
Federal Flight Deck Officer: A certified pilot employed by an air carrier who is authorized by federal law to carry a firearm while on duty aboard an aircraft.
United States Postal Service (Postal Inspector): A law enforcement division of the USPS that focuses primarily o criminal mail activity.
Designator code for Delta Airlines.
Passenger Name Record. A computer record of a passenger's information and itinerary.

9. REV
Department of Transportation: A federal agency that focuses primarily on domestic transportation.
The ratio between the number of seats on a given flight or system versus the total number of seats in the airline inventory by the flight or system. It is expressed in percentages.
JS: An extra crewmember seat in the flight deck or cabin that authorized personnel may occupy during a flight.
Revision: A permanent change to the manual that must be read then recorded and inserted into the manual immediately.

10. PA
Public Address/Announcement.
Air Trafic Control: A division of the Federal Aviation Administration responsible for the expeditions and safe movement of aircraft on the ground and in the airspace system.
Includes spouse - children - stepchildren - grandchildren - parents - stepparents - grandparents - siblings and in-laws.
Notification - preparation - impact and evacuation. The four phoses of a planned emergency.

11. Jetbridge
Passenger Service Kit
Pilot in Command: The flight crewmember who is oltimately responsible for and has ultimate command authority over the safe and efficient operation of a flight (the captain)
3:00 pm
An enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct - protected access to an aircraft from the terminal. Also know as a jetway.

12. LH
A paved area - at or near the terminal - where aircraft park
The ratio between the number of seats on a given flight or system versus the total number of seats in the airline inventory by the flight or system. It is expressed in percentages.
Souls on Board: The total numbers of individuals on board an aircraft (including crewmembers).
Left Hand

13. Spoilers
An enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct - protected access to an aircraft from the terminal. Also know as a jetway.
First Aid Kt.
Lavatory: The official term for an aircraft's restroom.
Located directly forward of the trailing edge flaps to assist the ailerons in roll control and to act as speed brakes for descent and landing

14. PAX/PSGR
4:00 pm
A temporary change to the manual that must be read - then recorded and inserted into the manual immediately - but must be removed on the specified expiration date - or when a cancellation notice is distributed prior to an expiration date.
Designator Code For Compass Airlines
Passenger. The word "passenger" - as used throughout the Code of Federal Regulations - means any passenger regardless of age unless the in qualified by definition.

15. D/H
Emergency Medical Kit - also referred to as the Expanded Medical Kit (XMK)
General Declaration Form: An international document that requires flight information - names of crewmembers on board - numbers of passengers on board and a general declaration of health for all souls aboard.
Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight - but is not scheduled to perform any specific duties aboard that flight.
Any person who is not an employee of Compass Airlines with whom an employee interacts.

16. 1600
The interior section of an aircraft that is occupied by the passengers and cabin crewmembers.
Refers generally to the entire flight crew and not a specific flght crewmember position.
4:00 pm
Toward the tail section of the aircraft

17. 0600
The movement of an aircraft on the surface under its own power.
Crew Resource Management: A training course designed to improve communications and coordination among flight deck and cabin crewmembers.
6:00 am
Used to describe non-routine operation in which certain procedures or actions must be taken to protect from hazard.

18. RT
Airport building from which air traffic controllers can oversee and direct all aircraft movement
A procedure of agreement that exists between two or more air carriers.
Recurrent Training: FAA-mandated annual flight attendant training
Classification of commercial jet aircraft thaat have one aisle and a maximum of six-across seating.

19. CPR

20. FA
A city where a crew rests while waiting for the next scheduled flight.
Flight Attendant: An individual who is trained and certified in emergency - first aid - cabin preparation and passenger safety duties.
Denotes a position furthest from the center of the aircraft
Passenger Name Record. A computer record of a passenger's information and itinerary.

21. Temporary Notice
Inflight Security Coordinator: A person trained and qualified in aircraft security regulations and procedures who is responsible for security-related events that occur during flight (typically the PIC).
A person who has entered a country illegally and in formally removed from that country at a later date.
A temporary change to the manual that must be read - then recorded and inserted into the manual immediately - but must be removed on the specified expiration date - or when a cancellation notice is distributed prior to an expiration date.
A light signaling ITMs to respond to guest needs or crew communication

22. CZ
Designator Code For Compass Airlines
A passenger manifest code that identifies a passenger who has been assigned a seat in an emergency exit row.
A guest that pays a fare for their ticket
3:00 pm

23. FARF
Emergency Medical Kit - also referred to as the Expanded Medical Kit (XMK)
Flight Attendant Read File: A memorandum issued to alert to flight attendants of pertinent operational information.
Federal Air Marshall: A federal law enforcement officer who is specifically trained to prevent any attempt to take control of a commercial aircraft during flight.
A period of time when a crewmember is on-call for duty and must report to work within a specified period of time.

24. EMT
Department of Transportation: A federal agency that focuses primarily on domestic transportation.
Emergency Medical Technician: An individual specifically trained in advanced emergency life-support techniques and equipment.
No Show. A scheduling code added to a crewmember's schedule when an MFA is determined to be the result of a failure to report for work or call-in prior to the prescribed time limit.
The ratio between the number of seats on a given flight or system versus the total number of seats in the airline inventory by the flight or system. It is expressed in percentages.

25. EXST
Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight - but is not scheduled to perform any specific duties aboard that flight.
5:00 am
A period of elapsed time - using Universal Coordinated or local time - when a crewmember is free from duty or responsibility to work.
A passenger manifest code that identifies a passenger of considerable size who has purchased two adjacent seats in the same row.

26. IT

27. First Officer
Airport building from which air traffic controllers can oversee and direct all aircraft movement
Pilot second in command; occupies right seat in flight deck
The right side of the aircraft - facing forward.
The time when a crewmember is in uniform and on duty at the airport and is available for an immediate flight assignment.

28. Headwind
A device used in place of a fuse - which breaks and electrical current in the event of an overload.
Wind that is moving in the opposite direction an aircraft is traveling.
A guest that is traveling on a free or service charge ticket (usually an employee)
Federal Bureau of Investigation: A federal law enforcement agency that focuses primarily on national felony crimes.

29. ABP
Code of Federal Regulations: The complete list of federal laws in which Federal Aviation Regulation are found.
Able Bodied Person: A passenger selected by the flight attendant to assist during an emergency situation.
A passenger manifest code that identifies a passenger of considerable size who has purchased two adjacent seats in the same row.
3:00 am

30. IRROP
Refers generally to an entire cabin crew and not a specific flight attendant position.
Irregular Operation.
Designator code for Delta Airlines.
Overhead bin.

31. Flight Deck
Estimated Time of Arrival.
Code of Federal Regulations: The complete list of federal laws in which Federal Aviation Regulation are found.
FD: The interior section of an aircraft that is occupied by the flight crewmembers. (captain and first officers)
Air Trafic Control: A division of the Federal Aviation Administration responsible for the expeditions and safe movement of aircraft on the ground and in the airspace system.

32. Fog
9:00 pm
A form of low stratus clouds that causes low visibility.
Located directly forward of the trailing edge flaps to assist the ailerons in roll control and to act as speed brakes for descent and landing
Right Hand

33. NRSA
A term that describes the ramp areas of the airport.
Light-Emitting Diode: Found on the emergency flashlight - this light gives a continuous visual indication of the battery's readiness.
Non-Revenue Space Available (see NON-REV)
Souls on Board: The total numbers of individuals on board an aircraft (including crewmembers).

34. GSC

35. Ferry Flight
Horizontal airfoil at the tail of the aircraft that creates lift
Manual Deploy Tool: A tool that is used to gain access to various panels on the E175 aircraft.
A build up of electrical charges in cloud formations.
An unscheduled non-revenue flight on which only crewmembers and authorized personnel or cargo are permitted on board.

36. FOM
Any person who is not an employee of Compass Airlines with whom an employee interacts.
The right side of the aircraft - facing forward.
Occurs when temperatures are below freezing and water vapors are transformed into ice crystals.
Flight Operations Manual: A procedures manual. of which the Fight Attendant Manual is an accepted part - which is approved by the FAA for Compass Airlines flight operations.

37. ELS
A passenger manifest code that identifies a service animal traveling with a passenger.
Passenger Service Unit: A panel located above passenger seats that includes the flight attendant call button - informative signs and/or placards - reading lights - oxygen masks and gasper vents.
Denotes a position closest to the center of the aircraft
Emergency Light Switch

38. Base Station
The domicile city where crewmembers are indefinitely assigned to work.
Airline Safety Action Program: A coordinated program between the FAA - ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of
Inflight Security Coordinator: A person trained and qualified in aircraft security regulations and procedures who is responsible for security-related events that occur during flight (typically the PIC).
Refers generally to the entire flight crew and not a specific flght crewmember position.

39. STBY
Standby: Any passenger who is waiting for a seat to become available on a flight.
Electronic Ticket (E-Ticket): A ticket that is purchased by the passenger on the internet.
Any person who is not an employee of Compass Airlines with whom an employee interacts.
Push-to-Talk: A button on the PA handset that must be depressed in order for announcements to carry over the cabin speaker system

40. PBE
Any person who is assigned to perform duties on board an aircraft during flight time.
A light signaling ITMs to respond to guest needs or crew communication
Federal Flight Deck Officer: A certified pilot employed by an air carrier who is authorized by federal law to carry a firearm while on duty aboard an aircraft.
Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.

41. Internal customer
The critical phase of flight - which includes all ground operations involving taxi - takeoff and landing - and all flight operations below 10 -000 feet (except cruise flight) during which all flight deck communication is limited to operational and sa
Flight Attendant Manual.
Any person currently employed by Compass Airlines with whom any other compass Airlines employee interacts.
Flight Attendant Service Trends Form: A form carried on the aircraft for the purposes of documenting and communicating any discrepancies involving catering and aircraft cleaning.

42. Cabin Crew
Headquarters: The Company facility where Operations Command And Control Center and corporate offices are located
Refers generally to an entire cabin crew and not a specific flight attendant position.
A global airline alliance partnership with Delta - Airlines - Aeroflot - AeroMexico - Air France - Alitalia - China Southern Airlines - CSA Czech Airlines - KLM Royal Dutch Airlines - Korean Air - Air Europa and Kenya Airways.
Designator code for Delta Airlines.

43. MDT
2:00 pm
Manual Deploy Tool: A tool that is used to gain access to various panels on the E175 aircraft.
First Officer (see SIC).
Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight - but is not scheduled to perform any specific duties aboard that flight.

44. 0800
Service.
8:00 am
A passenger manifest code that identifies a passenger who has been assigned a seat in an emergency exit row.
Overwing: A term used to describe an area of the fuselage that is located directly above the aircraft's wings.

45. SSR
5:00 am
Special Service Request: A term that identifies a passenger who has a particular need or condition (such as a passenger with a carry-on pet or who purchased an extra seat).
A formal list used to identify - schedule - compare - or verify a group of elements or actions.
Passenger Name Record. A computer record of a passenger's information and itinerary.

46. Sterile Cockpit
Security Identification Display Area: A restricted area withing an airport that may only be accessed by authorized personnel who must display proper identification at all times.
A period of time when a crewmember is on-call for duty and must report to work within a specified period of time.
JSA: The PIC's authority to deny access to a flight deck jumpseat to an authorized person.
The critical phase of flight - which includes all ground operations involving taxi - takeoff and landing - and all flight operations below 10 -000 feet (except cruise flight) during which all flight deck communication is limited to operational and sa

47. Rest Period
A passenger manifest code identifying a passenger who has brought a carry-on pet in the cabin.
A person who has entered a country illegally and in formally removed from that country at a later date.
Law Enforcement Officer: A person who is authorized to carry weapons on board the aircraft.
A period of elapsed time - using Universal Coordinated or local time - when a crewmember is free from duty or responsibility to work.

48. Ready Reserve
Period of time that separates two duty periods/flights within a crew pattern
Initial Operating Experience: On-the-job training time required by the FAA following completion of classroom ground instruction.
o exit the aircraft under normal circumstances.
The time when a crewmember is in uniform and on duty at the airport and is available for an immediate flight assignment.

49. CRM
Oxygen
General Declaration Form: An international document that requires flight information - names of crewmembers on board - numbers of passengers on board and a general declaration of health for all souls aboard.
A passenger manifest code that identifies a prisoner under law enforcement escort.
Crew Resource Management: A training course designed to improve communications and coordination among flight deck and cabin crewmembers.

50. SOC
The left side of the aircraft - facing forward.
Systems Operation Control: The Company department that is comprised of Dispatch - Crew Scheduling and Maintenance Control personnel.
Expanded Medical Kit - also referred to as an Emergency Medical Kit (EMK)
The interior section of an aircraft that is occupied by the passengers and cabin crewmembers.