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Flight Attendant Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. 0200
2:00 am
A logical progression of actions and/or decisions established by an air carrier with which the appropriate personnel can achieve a specific objective.
Includes spouse - children - stepchildren - grandchildren - parents - stepparents - grandparents - siblings and in-laws.
Date of Hire.

2. DOT
Minimum Equipment List. A list that details which equipment must be functioning properly in order for the aircraft to be permitted to fly and which equipment may be inoperative for a specified period of time.
Flight Attendant Read File: A memorandum issued to alert to flight attendants of pertinent operational information.
Operations: The operations center at each station that monitors and disseminates all pertinent flight information.
Department of Transportation: A federal agency that focuses primarily on domestic transportation.

3. EXIT
7:00 am
Moveable wing surfaces hinged to the wing's leading edge and trailing edge; Extending the wing flaps increases wing surface and lift for takeoff or landing. Retracting the flaps reduces wing surface area thus reducing friction and drag for high speed
Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.
A passenger manifest code that identifies a passenger who has been assigned a seat in an emergency exit row.

4. INFO
Emergency.
On-the-Job Injury.
The department that focuses solely on flight attendants and in-flight cabin procedures.
Information

5. CRO
Quick Reference Checklist: A checklist used by flight crewmembers for various phases of flight.
Principal Operating Inspector: An FAA official who specifically oversees and air carrier at the local level.
Headquarters: The Company facility where Operations Command And Control Center and corporate offices are located
Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.

6. ETA
Estimated Time of Arrival.
A process of controlling airflow into and out of passenger and crew compartments to maintain a normal atmosperic pressure for the occupants
10:00 am
Federal Bureau of Investigation: A federal law enforcement agency that focuses primarily on national felony crimes.

7. NRSA
2:00 am
A dividing wall within the aircraft (usually extends from floor to ceiling)
11:00 am
Non-Revenue Space Available (see NON-REV)

8. 1400
Aft portion of wing
Horizontal airfoil at the tail of the aircraft that creates lift
2:00 pm
oreign Object Debris/Damage/Disposal: A term used to describe either an item on the ramp - taxiway - or runway areas that could potentially cause damage to an aircraft; damage caused to an aircraft by foreign object debis; or a designated receptacle

9. PAX/PSGR
Passenger. The word "passenger" - as used throughout the Code of Federal Regulations - means any passenger regardless of age unless the in qualified by definition.
A passenger manifest code that identifies a service animal traveling with a passenger.
Severe forms of cumulus clouds.
A process of measuring the distribution of the payload weight - total aircraft weight - and the resulting center of gravity of and aircraft before flight.

10. EMG and EMER
A process of measuring the distribution of the payload weight - total aircraft weight - and the resulting center of gravity of and aircraft before flight.
Push-to-Talk: A button on the PA handset that must be depressed in order for announcements to carry over the cabin speaker system
Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.
Emergency.

11. Vertical Stabilizer
A guest that is traveling on a free or service charge ticket (usually an employee)
Vertical airfoil at the tail of the aircraft that controls the left/right direction (yaw)
Aft portion of wing
Law Enforcement Officer: A person who is authorized to carry weapons on board the aircraft.

12. 0300
A paved area - at or near the terminal - where aircraft park
3:00 am
oreign Object Debris/Damage/Disposal: A term used to describe either an item on the ramp - taxiway - or runway areas that could potentially cause damage to an aircraft; damage caused to an aircraft by foreign object debis; or a designated receptacle
Pounds per Square Inch.

13. SSR
Customer Service Agent
Special Service Request: A term that identifies a passenger who has a particular need or condition (such as a passenger with a carry-on pet or who purchased an extra seat).
Initial Operating Experience: On-the-job training time required by the FAA following completion of classroom ground instruction.
Flight Attendant Irregularity Report: An online document available to FAs for the purpose of documenting and communicating any type in incident - irregularity - concern or question to management.

14. WCHS
A segment status code in a passenger name record indicating the passenger's boarding priority.
A passenger manifest code that identifies a passenger who requires a lift device to ascend and descend stairs - but is able to make his own way to/from cabin seat.
Intercom (Inter-phone): An aircraft's internal communications system through which crew members communicate during flight.
A required inspection of the cabin interior and emergency equipment - prior to passenger boarding - on any aircraft on which the assigned flight attendant(s) has not previously performed a preflight inspection on the same calendar day.

15. Reserve
Estimated Time of Departure.
A period of time when a crewmember is on-call for duty and must report to work within a specified period of time.
Non-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight.
7:00 am

16. Bulkhead Seat
An airplane seat in the row immediately behind the bulkhead.
A designator code assigned to flights that have been cancelled due to a maintenance problem.
Used to describe non-routine operation in which certain procedures or actions must be taken to protect from hazard.
5:00 am

17. POB
Ground
Vertical airfoil at the tail of the aircraft that controls the left/right direction (yaw)
Portable Oxygen Bottle.
Passenger Name Record. A computer record of a passenger's information and itinerary.

18. INFLIGHT
2:00 pm
Refers generally to an entire cabin crew and not a specific flight attendant position.
A dividing wall within the aircraft (usually extends from floor to ceiling)
The department that focuses solely on flight attendants and in-flight cabin procedures.

19. PSK
Passenger Carrying a Firearm. A passenger manifest code identifying a passenger who is a law enforcement officer carrying a firearm.
Window.
Passenger Service Kit
Systems Operation Control: The Company department that is comprised of Dispatch - Crew Scheduling and Maintenance Control personnel.

20. Headwind
The period of elapsed time - using either Universal Coordinated or local time between a crewmember's reporting for an assignment involving flight time and release from that assignment by the air carrier. [121.467(a)]
A written requirement established by an air carrier that is expected to be complied with by all appropriate personnel.
Lavatory: The official term for an aircraft's restroom.
Wind that is moving in the opposite direction an aircraft is traveling.

21. Control Tower
Main Cabin Door: The passenger entry door of an aircraft that is used for boarding and deplaning.
Airport building from which air traffic controllers can oversee and direct all aircraft movement
Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health - safety - and property when transported by air.
Intercom (Inter-phone): An aircraft's internal communications system through which crew members communicate during flight.

22. Ferry Flight
An unscheduled non-revenue flight on which only crewmembers and authorized personnel or cargo are permitted on board.
First Aid Kt.
A person who has entered a country illegally and in formally removed from that country at a later date.
Passenger Carrying a Firearm. A passenger manifest code identifying a passenger who is a law enforcement officer carrying a firearm.

23. XMK
Denotes a position closest to the center of the aircraft
Expanded Medical Kit - also referred to as an Emergency Medical Kit (EMK)
Law Enforcement Officer: A person who is authorized to carry weapons on board the aircraft.
Toward the tail section of the aircraft

24. Horizontal Stabilizer
Turbulence
2:00 am
Horizontal airfoil at the tail of the aircraft that creates lift
The right side of the aircraft - facing forward.

25. FA
An unscheduled non-revenue flight on which only crewmembers and authorized personnel or cargo are permitted on board.
8:00 pm
Flight Attendant: An individual who is trained and certified in emergency - first aid - cabin preparation and passenger safety duties.
Operations: The operations center at each station that monitors and disseminates all pertinent flight information.

26. I/C

27. Normal
Used to describe routine operations (without malfunctions)
Air Trafic Control: A division of the Federal Aviation Administration responsible for the expeditions and safe movement of aircraft on the ground and in the airspace system.
Special Service Request: A term that identifies a passenger who has a particular need or condition (such as a passenger with a carry-on pet or who purchased an extra seat).
Irregular Operation.

28. LEO
Law Enforcement Officer: A person who is authorized to carry weapons on board the aircraft.
Air Trafic Control: A division of the Federal Aviation Administration responsible for the expeditions and safe movement of aircraft on the ground and in the airspace system.
An aircraft movement whereby an aircraft tug is used to push and aircraft from its gate parking position to a position from which it can be moved under its own power - or be towed by the tug.
Security Identification Display Area: A restricted area withing an airport that may only be accessed by authorized personnel who must display proper identification at all times.

29. Layover Station
Security Identification Display Area: A restricted area withing an airport that may only be accessed by authorized personnel who must display proper identification at all times.
A city where a crew rests while waiting for the next scheduled flight.
An unscheduled non-revenue flight on which only crewmembers and authorized personnel or cargo are permitted on board.
Crew Life Vest

30. Immediate Family
Flight Information Display System: Monitors - located in airport terminal - which are used to display flight information to the public.
Includes spouse - children - stepchildren - grandchildren - parents - stepparents - grandparents - siblings and in-laws.
The movement of an aircraft on the surface under its own power.
12:00 am

31. CRM
Designator code for Delta Airlines.
Flight Information Display System: Monitors - located in airport terminal - which are used to display flight information to the public.
Crew Resource Management: A training course designed to improve communications and coordination among flight deck and cabin crewmembers.
Located directly forward of the trailing edge flaps to assist the ailerons in roll control and to act as speed brakes for descent and landing

32. FAIR
Flight Attendant Irregularity Report: An online document available to FAs for the purpose of documenting and communicating any type in incident - irregularity - concern or question to management.
Crew Life Vest
A designator code assigned to flights that have been cancelled due to a maintenance problem.
Passenger. The word "passenger" - as used throughout the Code of Federal Regulations - means any passenger regardless of age unless the in qualified by definition.

33. EVAC
Evacuation
Federal Flight Deck Officer: A certified pilot employed by an air carrier who is authorized by federal law to carry a firearm while on duty aboard an aircraft.
Passenger. The word "passenger" - as used throughout the Code of Federal Regulations - means any passenger regardless of age unless the in qualified by definition.
List of Effective Pages: A list of page numbers that notes the current revision number for each page within the manual.

34. Aft
6:00 am
National Transportation Safety Board: A federal agency that focuses primarily on the causes of accidents and issues recommendations for changes in the various transportation industries.
Pilot second in command; occupies right seat in flight deck
Toward the tail section of the aircraft

35. Thunderstorms
Severe forms of cumulus clouds.
Oxygen
Leave of Absence
1:00 pm

36. OVRWNG

37. Jumpseat
6:00 pm
JS: An extra crewmember seat in the flight deck or cabin that authorized personnel may occupy during a flight.
On-the-Job Injury.
Located directly forward of the trailing edge flaps to assist the ailerons in roll control and to act as speed brakes for descent and landing

38. Call Light
Overwing: A term used to describe an area of the fuselage that is located directly above the aircraft's wings.
Federal Bureau of Investigation: A federal law enforcement agency that focuses primarily on national felony crimes.
A written requirement established by an air carrier that is expected to be complied with by all appropriate personnel.
A light signaling ITMs to respond to guest needs or crew communication

39. THRU
FD: The interior section of an aircraft that is occupied by the flight crewmembers. (captain and first officers)
Federal Flight Deck Officer: A certified pilot employed by an air carrier who is authorized by federal law to carry a firearm while on duty aboard an aircraft.
Through Passenger: A passenger who has boarded prior to an arrival into a city - but is continuing on to another city.
Souls on Board: The total numbers of individuals on board an aircraft (including crewmembers).

40. Weight & Balance
A process of measuring the distribution of the payload weight - total aircraft weight - and the resulting center of gravity of and aircraft before flight.
United States Postal Service (Postal Inspector): A law enforcement division of the USPS that focuses primarily o criminal mail activity.
Occurs when temperatures are below freezing and water vapors are transformed into ice crystals.
Bright

41. Zone
Horizontal airfoil at the tail of the aircraft that creates lift
Passenger Carrying a Firearm. A passenger manifest code identifying a passenger who is a law enforcement officer carrying a firearm.
Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.
Any person currently employed by Compass Airlines with whom any other compass Airlines employee interacts.

42. CSA
Turbulence
Cabin Safety Inspector: A Federal Aviation Administration safety inspector who specifically focuses on flight attendants and procedures withing the aircraft cabin.
Customer Service Agent
Non-Revenue Space Available (see NON-REV)

43. Bulkhead
A procedure of agreement that exists between two or more air carriers.
Non-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight.
A person who has entered a country illegally and in formally removed from that country at a later date.
A dividing wall within the aircraft (usually extends from floor to ceiling)

44. Tailwind
Wind that is moving in the same direction an aircraft is traveling.
Souls on Board: The total numbers of individuals on board an aircraft (including crewmembers).
Second in Command: The flight crewmember that assists the PIC with decision-making to ensure the safe operation of a flight (the first officer).
Recurrent Training: FAA-mandated annual flight attendant training

45. MISC
Miscellaneous
A form of low stratus clouds that causes low visibility.
Emergency Medical Kit - also referred to as the Expanded Medical Kit (XMK)
A process of measuring the distribution of the payload weight - total aircraft weight - and the resulting center of gravity of and aircraft before flight.

46. ETKT
Any person who is assigned to perform duties on board an aircraft during flight time.
Pilot second in command; occupies right seat in flight deck
Electronic Ticket (E-Ticket): A ticket that is purchased by the passenger on the internet.
A light signaling ITMs to respond to guest needs or crew communication

47. Lightning
Least Risk Bomb Location: The location inside of an aircraft that will suffer the minimum possible damage from the explosive forces of a bomb.
The ratio between the number of seats on a given flight or system versus the total number of seats in the airline inventory by the flight or system. It is expressed in percentages.
Main Cabin Door: The passenger entry door of an aircraft that is used for boarding and deplaning.
A build up of electrical charges in cloud formations.

48. NPIE
Notification - preparation - impact and evacuation. The four phoses of a planned emergency.
Standby: Any passenger who is waiting for a seat to become available on a flight.
First Aid Kt.
5:00 am

49. MAAS
3:00 am
Emergency Flash Light
A passenger manifest code that identifies a passenger who does not need a wheelchair but still requires assistance.
8:00 am

50. 0400
Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health - safety - and property when transported by air.
Airline Safety Action Program: A coordinated program between the FAA - ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of
A required inspection of the cabin interior and emergency equipment - prior to passenger boarding - on any aircraft on which the assigned flight attendant(s) has not previously performed a preflight inspection on the same calendar day.
4:00 am