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Flight Attendant Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. CSA
2:00 am
Customer Service Agent
Lavatory: The official term for an aircraft's restroom.
Headquarters: The Company facility where Operations Command And Control Center and corporate offices are located

2. Internal customer
Any person currently employed by Compass Airlines with whom any other compass Airlines employee interacts.
The time when a crewmember is in uniform and on duty at the airport and is available for an immediate flight assignment.
10:00 am
Passenger Service Kit

3. Missed Flight Assignment
Missed Flight Assignment: A scheduling code designating a flight assignment that has been missed.
11:00 pm
Connection: A Passenger who is making a connection to another flight to reach a final destination.
No Show. A scheduling code added to a crewmember's schedule when an MFA is determined to be the result of a failure to report for work or call-in prior to the prescribed time limit.

4. 2100
9:00 pm
A passenger manifest code that identifies a passenger who does not need a wheelchair but still requires assistance.
Turbulence
Portable Oxygen Bottle.

5. Ramp/Apron/Tarmac
Flight.
Estimated Time of Departure.
A flight-by-flight record of all operations of an aircraft and its engines - crew - flight time - areas of operation - or other pertinent information.
A paved area - at or near the terminal - where aircraft park

6. TURB
National Transportation Safety Board: A federal agency that focuses primarily on the causes of accidents and issues recommendations for changes in the various transportation industries.
A passenger manifest code that identifies and infant passenger.
Turbulence
Used to describe routine operations (without malfunctions)

7. Preflight
A required inspection of the cabin interior and emergency equipment - prior to passenger boarding - on any aircraft on which the assigned flight attendant(s) has not previously performed a preflight inspection on the same calendar day.
Emergency Medical Technician: An individual specifically trained in advanced emergency life-support techniques and equipment.
The interior section of an aircraft that is occupied by the passengers and cabin crewmembers.
Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health - safety - and property when transported by air.

8. Procedure
7:00 pm
A guest that pays a fare for their ticket
A temporary change to the manual that must be read - then recorded and inserted into the manual immediately - but must be removed on the specified expiration date - or when a cancellation notice is distributed prior to an expiration date.
A logical progression of actions and/or decisions established by an air carrier with which the appropriate personnel can achieve a specific objective.

9. RT
A global airline alliance partnership with Delta - Airlines - Aeroflot - AeroMexico - Air France - Alitalia - China Southern Airlines - CSA Czech Airlines - KLM Royal Dutch Airlines - Korean Air - Air Europa and Kenya Airways.
A process of controlling airflow into and out of passenger and crew compartments to maintain a normal atmosperic pressure for the occupants
Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.
Recurrent Training: FAA-mandated annual flight attendant training

10. PA
Wind that is moving in the same direction an aircraft is traveling.
Pilot second in command; occupies right seat in flight deck
First Officer (see SIC).
Public Address/Announcement.

11. Layover Period
A passenger manifest code that identifies a passenger who is completely immobile - requires a wheelchair and also a lift device to ascend and descend stairs.
Refers generally to the entire flight crew and not a specific flght crewmember position.
Located on the trailing edge of the vertical stabilizer and controls the forward left/right direction of the aircraft
Period of time that separates two duty periods/flights within a crew pattern

12. SERV
A form required to be filled out by passengers traveling without a visa - who are entering the United States - so that their arrival and departure can be recorded.
Service.
Minimum Equipment List. A list that details which equipment must be functioning properly in order for the aircraft to be permitted to fly and which equipment may be inoperative for a specified period of time.
A person who has entered a country illegally and in formally removed from that country at a later date.

13. FAM
Used to describe routine operations (without malfunctions)
The interior section of an aircraft that is occupied by the passengers and cabin crewmembers.
Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight - but is not scheduled to perform any specific duties aboard that flight.
Flight Attendant Manual.

14. RON
Remain over Night
oreign Object Debris/Damage/Disposal: A term used to describe either an item on the ramp - taxiway - or runway areas that could potentially cause damage to an aircraft; damage caused to an aircraft by foreign object debis; or a designated receptacle
Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.
3:00 pm

15. Flight Deck
The time when a crewmember is in uniform and on duty at the airport and is available for an immediate flight assignment.
First Officer (see SIC).
FD: The interior section of an aircraft that is occupied by the flight crewmembers. (captain and first officers)
An enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct - protected access to an aircraft from the terminal. Also know as a jetway.

16. Log
12:00 pm
A flight-by-flight record of all operations of an aircraft and its engines - crew - flight time - areas of operation - or other pertinent information.
Any person who is not an employee of Compass Airlines with whom an employee interacts.
Irregular Operation.

17. 0400
A change to the manual (that will be included in a later revision) that must be read - then recorded and inserted into the manual immediately.
Non-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight.
The domicile city where crewmembers are indefinitely assigned to work.
4:00 am

18. Deplane
A passenger who has paid a quoted fare for a reserved seat on board an aircraft.
o exit the aircraft under normal circumstances.
On Time.
Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.

19. IOE
Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health - safety - and property when transported by air.
Code of Federal Regulations: The complete list of federal laws in which Federal Aviation Regulation are found.
The right side of the aircraft - facing forward.
Initial Operating Experience: On-the-job training time required by the FAA following completion of classroom ground instruction.

20. NON-REV

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21. OVRWNG

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22. FAR
Federal Aviation Regulations: Federal Law specific to aviation that is published by the Federal Aviation ?Administration (see CFR)
Crew Resource Management: A training course designed to improve communications and coordination among flight deck and cabin crewmembers.
Period of time that separates two duty periods/flights within a crew pattern
Captain

23. POB
Through Passenger: A passenger who has boarded prior to an arrival into a city - but is continuing on to another city.
Portable Oxygen Bottle.
United States Postal Service (Postal Inspector): A law enforcement division of the USPS that focuses primarily o criminal mail activity.
Any person who is assigned to perform duties on board an aircraft during flight time.

24. 1800
Missed Flight Assignment: A scheduling code designating a flight assignment that has been missed.
Emergency.
10:00 am
6:00 pm

25. REV
Revision: A permanent change to the manual that must be read then recorded and inserted into the manual immediately.
Aircraft
Principal Operating Inspector: An FAA official who specifically oversees and air carrier at the local level.
Emergency Medical Technician: An individual specifically trained in advanced emergency life-support techniques and equipment.

26. Circuit Breaker
Department of Transportation: A federal agency that focuses primarily on domestic transportation.
A device used in place of a fuse - which breaks and electrical current in the event of an overload.
A guest that pays a fare for their ticket
The engine exhaust power produced when an aircraft's engines are running.

27. SIC
Second in Command: The flight crewmember that assists the PIC with decision-making to ensure the safe operation of a flight (the first officer).
A formal list used to identify - schedule - compare - or verify a group of elements or actions.
A procedure of agreement that exists between two or more air carriers.
Flight Attendant Irregularity Report: An online document available to FAs for the purpose of documenting and communicating any type in incident - irregularity - concern or question to management.

28. INOP
Crew Resource Management: A training course designed to improve communications and coordination among flight deck and cabin crewmembers.
Inoperative.
Airline Safety Action Program: A coordinated program between the FAA - ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of
Right Hand

29. OT
3:00 pm
KTS: A speed measurement based on nautical miles traveled per hour.
On Time.
Any person who is not an employee of Compass Airlines with whom an employee interacts.

30. Horizontal Stabilizer
Vertical airfoil at the tail of the aircraft that controls the left/right direction (yaw)
General Declaration Form: An international document that requires flight information - names of crewmembers on board - numbers of passengers on board and a general declaration of health for all souls aboard.
11:00 pm
Horizontal airfoil at the tail of the aircraft that creates lift

31. WCHS
A passenger manifest code that identifies a passenger who requires a lift device to ascend and descend stairs - but is able to make his own way to/from cabin seat.
On-the-Job Injury.
Irregular Operation.
An aircraft movement whereby an aircraft tug is used to push and aircraft from its gate parking position to a position from which it can be moved under its own power - or be towed by the tug.

32. Deportee
Through Passenger: A passenger who has boarded prior to an arrival into a city - but is continuing on to another city.
Emergency Medical Technician: An individual specifically trained in advanced emergency life-support techniques and equipment.
Emergency Light Switch
A person who has entered a country illegally and in formally removed from that country at a later date.

33. Control Tower
Airport building from which air traffic controllers can oversee and direct all aircraft movement
Estimated Time of Arrival.
Security Identification Display Area: A restricted area withing an airport that may only be accessed by authorized personnel who must display proper identification at all times.
Flight Attendant Manual.

34. OHB
Portable Oxygen Bottle.
Forward: Toward the nose of the aircraft.
Through Passenger: A passenger who has boarded prior to an arrival into a city - but is continuing on to another city.
Overhead bin.

35. 0900
First Officer (see SIC).
Service.
A passenger Manifest code that identifies a passenger whocan ascend/descend steps and make his own way to/from cabin seat;requires wheelchair for distance to/from AC door.
9:00 am

36. OPS
Denotes a position closest to the center of the aircraft
Headquarters: The Company facility where Operations Command And Control Center and corporate offices are located
Bright
Operations: The operations center at each station that monitors and disseminates all pertinent flight information.

37. 0300
Evacuation
3:00 am
Airport building from which air traffic controllers can oversee and direct all aircraft movement
Cancelled

38. LED

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39. CZ
Designator Code For Compass Airlines
A global airline alliance partnership with Delta - Airlines - Aeroflot - AeroMexico - Air France - Alitalia - China Southern Airlines - CSA Czech Airlines - KLM Royal Dutch Airlines - Korean Air - Air Europa and Kenya Airways.
Transportation Security Administration: A federal agency within the Department of Homeland Security that focuses primarily on transportation security matters.
A passenger manifest code that identifies a passenger of considerable size who has purchased two adjacent seats in the same row.

40. HAZMAT
A designator code assigned to flights that have been cancelled due to a maintenance problem.
Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health - safety - and property when transported by air.
An airplane seat in the row immediately behind the bulkhead.
Push-to-Talk: A button on the PA handset that must be depressed in order for announcements to carry over the cabin speaker system

41. HDQ
Code of Federal Regulations: The complete list of federal laws in which Federal Aviation Regulation are found.
Headquarters: The Company facility where Operations Command And Control Center and corporate offices are located
A designator code assigned to flights that have been cancelled due to a maintenance problem.
Airline Safety Action Program: A coordinated program between the FAA - ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of

42. Clouds
Non-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight.
Located on the trailing edge of the wing to provide roll control
As moist air is carried upward - it combines with colder air to form ____________.
Located on the trailing edge of the vertical stabilizer and controls the forward left/right direction of the aircraft

43. Fuselage
An unscheduled non-revenue flight on which only crewmembers and authorized personnel or cargo are permitted on board.
The body of an aircraft - excluding the wings and empennage.
The critical phase of flight - which includes all ground operations involving taxi - takeoff and landing - and all flight operations below 10 -000 feet (except cruise flight) during which all flight deck communication is limited to operational and sa
An aircraft operator who is certified by the FAA to engage in air transportation.

44. Ready Reserve
Located on the trailing edge of the horizontal stabilizer; controls up/down attitude of aircraft
Main Cabin Door: The passenger entry door of an aircraft that is used for boarding and deplaning.
Revision: A permanent change to the manual that must be read then recorded and inserted into the manual immediately.
The time when a crewmember is in uniform and on duty at the airport and is available for an immediate flight assignment.

45. OJI
A passenger manifest code that identifies a passenger who has been assigned a seat in an emergency exit row.
Toward the tail section of the aircraft
On-the-Job Injury.
Quick Reference Handbook: An emergency procedures checklist that flight crewmembers use to properly handle an emergency situation and communicate effectively.

46. Knots
No Show. A scheduling code added to a crewmember's schedule when an MFA is determined to be the result of a failure to report for work or call-in prior to the prescribed time limit.
Lavatory: The official term for an aircraft's restroom.
Pilot in Command: The flight crewmember who is oltimately responsible for and has ultimate command authority over the safe and efficient operation of a flight (the captain)
KTS: A speed measurement based on nautical miles traveled per hour.

47. EFL
Extinguisher
Horizontal airfoil at the tail of the aircraft that creates lift
FD: The interior section of an aircraft that is occupied by the flight crewmembers. (captain and first officers)
Emergency Flash Light

48. Revenue Passenger
Located on the trailing edge of the wing to provide roll control
Located directly forward of the trailing edge flaps to assist the ailerons in roll control and to act as speed brakes for descent and landing
Extra Flight attendant.
A passenger who has paid a quoted fare for a reserved seat on board an aircraft.

49. Ditch
Non-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight.
Emergency Light Switch
An enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct - protected access to an aircraft from the terminal. Also know as a jetway.
An emergency landing into water.

50. Pressurization
A process of controlling airflow into and out of passenger and crew compartments to maintain a normal atmosperic pressure for the occupants
A person who has entered a country illegally and in formally removed from that country at a later date.
The critical phase of flight - which includes all ground operations involving taxi - takeoff and landing - and all flight operations below 10 -000 feet (except cruise flight) during which all flight deck communication is limited to operational and sa
1:00 pm