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Flight Attendant Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. OVRWNG

2. SOC
Located on the trailing edge of the wing to provide roll control
Systems Operation Control: The Company department that is comprised of Dispatch - Crew Scheduling and Maintenance Control personnel.
2:00 am
Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.

3. CPR

4. INFO
Service.
Used to describe routine operations (without malfunctions)
Information
A passenger manifest code that identifies a service animal traveling with a passenger.

5. PIC
Pilot in Command: The flight crewmember who is oltimately responsible for and has ultimate command authority over the safe and efficient operation of a flight (the captain)
Transportation Security Administration: A federal agency within the Department of Homeland Security that focuses primarily on transportation security matters.
A period of time when a crewmember is on-call for duty and must report to work within a specified period of time.
A change to the manual (that will be included in a later revision) that must be read - then recorded and inserted into the manual immediately.

6. LOEP
5:00 am
Systems Operation Control: The Company department that is comprised of Dispatch - Crew Scheduling and Maintenance Control personnel.
Crew Resource Management: A training course designed to improve communications and coordination among flight deck and cabin crewmembers.
List of Effective Pages: A list of page numbers that notes the current revision number for each page within the manual.

7. HDQ
Law Enforcement Officer: A person who is authorized to carry weapons on board the aircraft.
Headquarters: The Company facility where Operations Command And Control Center and corporate offices are located
A passenger manifest code that identifies a passenger who is completely immobile - requires a wheelchair and also a lift device to ascend and descend stairs.
Horizontal airfoil at the tail of the aircraft that creates lift

8. RT
Recurrent Training: FAA-mandated annual flight attendant training
The department that focuses solely on flight attendants and in-flight cabin procedures.
Refers to Halon 1211 fire extinguishers.
Denotes a position closest to the center of the aircraft

9. Missed Flight Assignment
The domicile city where crewmembers are indefinitely assigned to work.
Emergency Light Switch
Missed Flight Assignment: A scheduling code designating a flight assignment that has been missed.
12:00 pm

10. IT

11. MAINT
United States Postal Service (Postal Inspector): A law enforcement division of the USPS that focuses primarily o criminal mail activity.
A guest that is traveling on a free or service charge ticket (usually an employee)
Maintenance: The department responsible for ensuring the aircraft fleet is properly inspected - maintained - repaired and airworthy.
Captain

12. Sky Team
Non-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight.
Service.
11:00 pm
A global airline alliance partnership with Delta - Airlines - Aeroflot - AeroMexico - Air France - Alitalia - China Southern Airlines - CSA Czech Airlines - KLM Royal Dutch Airlines - Korean Air - Air Europa and Kenya Airways.

13. WCHR
A passenger Manifest code that identifies a passenger whocan ascend/descend steps and make his own way to/from cabin seat;requires wheelchair for distance to/from AC door.
3:00 am
Service.
Occurs when temperatures are below freezing and water vapors are transformed into ice crystals.

14. IRROP
A city where a crew rests while waiting for the next scheduled flight.
FD: The interior section of an aircraft that is occupied by the flight crewmembers. (captain and first officers)
Connection: A Passenger who is making a connection to another flight to reach a final destination.
Irregular Operation.

15. FBI
Federal Bureau of Investigation: A federal law enforcement agency that focuses primarily on national felony crimes.
Notification - preparation - impact and evacuation. The four phoses of a planned emergency.
2:00 am
Crew Life Vest

16. LRBL
Emergency Light Switch
Used to describe routine operations (without malfunctions)
General Declaration Form: An international document that requires flight information - names of crewmembers on board - numbers of passengers on board and a general declaration of health for all souls aboard.
Least Risk Bomb Location: The location inside of an aircraft that will suffer the minimum possible damage from the explosive forces of a bomb.

17. FARF
Passenger. The word "passenger" - as used throughout the Code of Federal Regulations - means any passenger regardless of age unless the in qualified by definition.
Located on the trailing edge of the vertical stabilizer and controls the forward left/right direction of the aircraft
Flight Attendant Read File: A memorandum issued to alert to flight attendants of pertinent operational information.
A passenger manifest code that identifies a passenger who requires escort (such as a unaccompanied minor).

18. CRO
Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.
Airline Safety Action Program: A coordinated program between the FAA - ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of
2:00 am
Overhead bin.

19. PSK
Passenger Service Kit
The domicile city where crewmembers are indefinitely assigned to work.
Evacuation
Any person who is not an employee of Compass Airlines with whom an employee interacts.

20. MDT
On-the-Job Injury.
An atmospheric condition characterized by sudden wind direction and velocity.
Main Cabin Door: The passenger entry door of an aircraft that is used for boarding and deplaning.
Manual Deploy Tool: A tool that is used to gain access to various panels on the E175 aircraft.

21. 0700
Cardiopulmonary Resuscitation: A first aid procedure in which a victim's heartbeat and breathing are manually supported by another individual.
Push-to-Talk: A button on the PA handset that must be depressed in order for announcements to carry over the cabin speaker system
Flight Information Display System: Monitors - located in airport terminal - which are used to display flight information to the public.
7:00 am

22. A/C right
A process of controlling airflow into and out of passenger and crew compartments to maintain a normal atmosperic pressure for the occupants
Date of Hire.
Infant Life Vest.
The right side of the aircraft - facing forward.

23. EMT
Emergency Medical Technician: An individual specifically trained in advanced emergency life-support techniques and equipment.
JS: An extra crewmember seat in the flight deck or cabin that authorized personnel may occupy during a flight.
Non-Revenue Space Available (see NON-REV)
Systems Operation Control: The Company department that is comprised of Dispatch - Crew Scheduling and Maintenance Control personnel.

24. Jetbridge
An enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct - protected access to an aircraft from the terminal. Also know as a jetway.
Flight Operations Manual: A procedures manual. of which the Fight Attendant Manual is an accepted part - which is approved by the FAA for Compass Airlines flight operations.
Flight Attendant Read File: A memorandum issued to alert to flight attendants of pertinent operational information.
Quick Reference Checklist: A checklist used by flight crewmembers for various phases of flight.

25. EMK
Ground Security Coordinator: An individual trained and qualified in airport security regulations and procedures who is responsible for an airline's security-related events at the station.
Emergency Medical Kit - also referred to as the Expanded Medical Kit (XMK)
Non-revenue passenger: A person who is traveling as a passenger under an airline's flight benefits program (usually for free or at an industry discount rate.
Non-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight.

26. TSA
Push-to-Talk: A button on the PA handset that must be depressed in order for announcements to carry over the cabin speaker system
Headquarters: The Company facility where Operations Command And Control Center and corporate offices are located
Period of time that separates two duty periods/flights within a crew pattern
Transportation Security Administration: A federal agency within the Department of Homeland Security that focuses primarily on transportation security matters.

27. CLV
Bright
Severe forms of cumulus clouds.
A guest that is traveling on a free or service charge ticket (usually an employee)
Crew Life Vest

28. CRS
A passenger manifest code that identifies a passenger who is hearing-impaired.
Child-Restraint System: A government-approved child seat that is designed to protect small children.
Operations: The operations center at each station that monitors and disseminates all pertinent flight information.
Light-Emitting Diode: Found on the emergency flashlight - this light gives a continuous visual indication of the battery's readiness.

29. BP
10:00 am
Boarding Pass: A card or printed paper containing seat location and boarding priority information - which passengers present to a customer service agent in order to gain access to an aircraft for boarding.
An airplane seat in the row immediately behind the bulkhead.
A dividing wall within the aircraft (usually extends from floor to ceiling)

30. PNR

31. TDY
Left Hand
A form of low stratus clouds that causes low visibility.
Temporary Duty: A temporary assignment to another crewmember domicile.
Federal Aviation Administration: A federal agency within the Department of Transportation that has direct oversight of aviation operations and laws.

32. Knots
A passenger manifest code that identifies a passenger who has been assigned a seat in an emergency exit row.
Crew Life Vest
KTS: A speed measurement based on nautical miles traveled per hour.
An unscheduled non-revenue flight on which only crewmembers and authorized personnel or cargo are permitted on board.

33. D/H
Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight - but is not scheduled to perform any specific duties aboard that flight.
The left side of the aircraft - facing forward.
8:00 pm
The forward edge of a wing.

34. Air Carrier
An aircraft operator who is certified by the FAA to engage in air transportation.
Standby: Any passenger who is waiting for a seat to become available on a flight.
5:00 pm
Extra Flight attendant.

35. EMG and EMER
Emergency.
Passenger Name Record. A computer record of a passenger's information and itinerary.
Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.
11:00 am

36. CA (CAPT)
1:00 am
Captain
Airline Safety Action Program: A coordinated program between the FAA - ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of
A passenger manifest code that indicates a passenger does not speak or understand English.

37. PAX/PSGR
A passenger manifest code that indicates a passenger does not speak or understand English.
Code of Federal Regulations: The complete list of federal laws in which Federal Aviation Regulation are found.
Passenger. The word "passenger" - as used throughout the Code of Federal Regulations - means any passenger regardless of age unless the in qualified by definition.
A temporary change to the manual that must be read - then recorded and inserted into the manual immediately - but must be removed on the specified expiration date - or when a cancellation notice is distributed prior to an expiration date.

38. 1600
Intercom (Inter-phone): An aircraft's internal communications system through which crew members communicate during flight.
The left side of the aircraft - facing forward.
Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.
4:00 pm

39. ESCT
Designator Code For Compass Airlines
On-the-Job Injury.
A city where a crew rests while waiting for the next scheduled flight.
A passenger manifest code that identifies a prisoner under law enforcement escort.

40. CSI
A process of measuring the distribution of the payload weight - total aircraft weight - and the resulting center of gravity of and aircraft before flight.
Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight - but is not scheduled to perform any specific duties aboard that flight.
Cabin Safety Inspector: A Federal Aviation Administration safety inspector who specifically focuses on flight attendants and procedures withing the aircraft cabin.
Minimum Equipment List. A list that details which equipment must be functioning properly in order for the aircraft to be permitted to fly and which equipment may be inoperative for a specified period of time.

41. I/C

42. HAZMAT
Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health - safety - and property when transported by air.
Passenger Name Record. A computer record of a passenger's information and itinerary.
Period of time that separates two duty periods/flights within a crew pattern
2:00 pm

43. 2200
A person who has entered a country illegally and in formally removed from that country at a later date.
Estimated Time of Arrival.
Severe forms of cumulus clouds.
10:00 pm

44. 1700
5:00 pm
A passenger who has paid a quoted fare for a reserved seat on board an aircraft.
Includes spouse - children - stepchildren - grandchildren - parents - stepparents - grandparents - siblings and in-laws.
Main Cabin Door: The passenger entry door of an aircraft that is used for boarding and deplaning.

45. Load Factor
The ratio between the number of seats on a given flight or system versus the total number of seats in the airline inventory by the flight or system. It is expressed in percentages.
Leave of Absence
Moveable wing surfaces hinged to the wing's leading edge and trailing edge; Extending the wing flaps increases wing surface and lift for takeoff or landing. Retracting the flaps reduces wing surface area thus reducing friction and drag for high speed
Service.

46. SRVA
A segment status code in a passenger name record indicating the passenger's boarding priority.
Wind that is moving in the opposite direction an aircraft is traveling.
An enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct - protected access to an aircraft from the terminal. Also know as a jetway.
A passenger manifest code that identifies a service animal traveling with a passenger.

47. COMP
Complimentary
Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight - but is not scheduled to perform any specific duties aboard that flight.
The time when a crewmember is in uniform and on duty at the airport and is available for an immediate flight assignment.
A process of measuring the distribution of the payload weight - total aircraft weight - and the resulting center of gravity of and aircraft before flight.

48. LEO
Law Enforcement Officer: A person who is authorized to carry weapons on board the aircraft.
Extra Flight crewmember.
Complimentary
A device used in place of a fuse - which breaks and electrical current in the event of an overload.

49. OJI
On-the-Job Injury.
A designator code assigned to flights that have been cancelled due to a maintenance problem.
A passenger manifest code that identifies a passenger who does not need a wheelchair but still requires assistance.
Date of Hire.

50. I-94 Form
Wind that is moving in the opposite direction an aircraft is traveling.
Information
Flight.
A form required to be filled out by passengers traveling without a visa - who are entering the United States - so that their arrival and departure can be recorded.