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Flight Attendant Training

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. OPS
A formal list used to identify - schedule - compare - or verify a group of elements or actions.
Transportation between any two points within Puerto Rico - the U.S. Virgin Islands - the District of Columbia - or any state of the United States of America.
Operations: The operations center at each station that monitors and disseminates all pertinent flight information.
An airplane seat in the row immediately behind the bulkhead.

2. Tailwind
A guest that pays a fare for their ticket
Wind that is moving in the same direction an aircraft is traveling.
2:00 am
The engine exhaust power produced when an aircraft's engines are running.

3. Base Station
Emergency Light Switch
The domicile city where crewmembers are indefinitely assigned to work.
Right Hand
The critical phase of flight - which includes all ground operations involving taxi - takeoff and landing - and all flight operations below 10 -000 feet (except cruise flight) during which all flight deck communication is limited to operational and sa

4. PSU
Passenger Carrying a Firearm. A passenger manifest code identifying a passenger who is a law enforcement officer carrying a firearm.
Recurrent Training: FAA-mandated annual flight attendant training
A global airline alliance partnership with Delta - Airlines - Aeroflot - AeroMexico - Air France - Alitalia - China Southern Airlines - CSA Czech Airlines - KLM Royal Dutch Airlines - Korean Air - Air Europa and Kenya Airways.
Passenger Service Unit: A panel located above passenger seats that includes the flight attendant call button - informative signs and/or placards - reading lights - oxygen masks and gasper vents.

5. OVRWNG

6. TSA
Transportation Security Administration: A federal agency within the Department of Homeland Security that focuses primarily on transportation security matters.
Window.
The persons designated to ensure the orderly flow of all aircraft traffic both on the ground and in the air
First Officer (see SIC).

7. Bulkhead
A dividing wall within the aircraft (usually extends from floor to ceiling)
A person who has entered a country illegally and in formally removed from that country at a later date.
Emergency.
Passenger Name Record. A computer record of a passenger's information and itinerary.

8. A/C Left
A passenger manifest code that identifies a passenger of considerable size who has purchased two adjacent seats in the same row.
The left side of the aircraft - facing forward.
An unscheduled non-revenue flight on which only crewmembers and authorized personnel or cargo are permitted on board.
A passenger Manifest code that identifies a passenger whocan ascend/descend steps and make his own way to/from cabin seat;requires wheelchair for distance to/from AC door.

9. Zone
Denotes a position furthest from the center of the aircraft
The department that focuses solely on flight attendants and in-flight cabin procedures.
7:00 am
Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.

10. Pressurization
A required inspection of the cabin interior and emergency equipment - prior to passenger boarding - on any aircraft on which the assigned flight attendant(s) has not previously performed a preflight inspection on the same calendar day.
A process of controlling airflow into and out of passenger and crew compartments to maintain a normal atmosperic pressure for the occupants
Refers generally to an entire cabin crew and not a specific flight attendant position.
Revision: A permanent change to the manual that must be read then recorded and inserted into the manual immediately.

11. LH
The right side of the aircraft - facing forward.
United States Postal Service (Postal Inspector): A law enforcement division of the USPS that focuses primarily o criminal mail activity.
Left Hand
Airline Safety Action Program: A coordinated program between the FAA - ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of

12. QRH
Refers to Halon 1211 fire extinguishers.
Ground Security Coordinator: An individual trained and qualified in airport security regulations and procedures who is responsible for an airline's security-related events at the station.
Flight Attendant: An individual who is trained and certified in emergency - first aid - cabin preparation and passenger safety duties.
Quick Reference Handbook: An emergency procedures checklist that flight crewmembers use to properly handle an emergency situation and communicate effectively.

13. SRVA
A passenger manifest code that identifies a service animal traveling with a passenger.
On Time.
Horizontal airfoil at the tail of the aircraft that creates lift
Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.

14. SOC
Systems Operation Control: The Company department that is comprised of Dispatch - Crew Scheduling and Maintenance Control personnel.
Ground
Date of Hire.
A flight-by-flight record of all operations of an aircraft and its engines - crew - flight time - areas of operation - or other pertinent information.

15. 1800
A passenger manifest code that identifies a passenger who is hearing-impaired.
A flight-by-flight record of all operations of an aircraft and its engines - crew - flight time - areas of operation - or other pertinent information.
6:00 pm
Located directly forward of the trailing edge flaps to assist the ailerons in roll control and to act as speed brakes for descent and landing

16. 2400
2:00 am
12:00 am
Flight Attendant Irregularity Report: An online document available to FAs for the purpose of documenting and communicating any type in incident - irregularity - concern or question to management.
A passenger manifest code that identifies a passenger who requires a lift device to ascend and descend stairs - but is able to make his own way to/from cabin seat.

17. CSA
Maintenance: The department responsible for ensuring the aircraft fleet is properly inspected - maintained - repaired and airworthy.
The under structure and wheel units (main gear and nose gear) that support the weight of the aircraft while on the ground; this gear retracts during flight
Used to describe routine operations (without malfunctions)
Customer Service Agent

18. NPIE
Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight - but is not scheduled to perform any specific duties aboard that flight.
A form of low stratus clouds that causes low visibility.
Notification - preparation - impact and evacuation. The four phoses of a planned emergency.
Aft portion of wing

19. 0400
4:00 am
Flight Attendant Irregularity Report: An online document available to FAs for the purpose of documenting and communicating any type in incident - irregularity - concern or question to management.
Miscellaneous
3:00 pm

20. ESCT
A passenger manifest code that identifies a prisoner under law enforcement escort.
A procedure of agreement that exists between two or more air carriers.
An aircraft operator who is certified by the FAA to engage in air transportation.
On Time.

21. CRO
A passenger manifest code that identifies a service animal traveling with a passenger.
Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.
2:00 am
Passenger Service Kit

22. 2000
8:00 pm
An atmospheric condition characterized by sudden wind direction and velocity.
Classification of commercial jet aircraft thaat have one aisle and a maximum of six-across seating.
Electronic Ticket (E-Ticket): A ticket that is purchased by the passenger on the internet.

23. Wing flaps

24. Air Traffic Control
A process of controlling airflow into and out of passenger and crew compartments to maintain a normal atmosperic pressure for the occupants
Evacuation
The persons designated to ensure the orderly flow of all aircraft traffic both on the ground and in the air
oreign Object Debris/Damage/Disposal: A term used to describe either an item on the ramp - taxiway - or runway areas that could potentially cause damage to an aircraft; damage caused to an aircraft by foreign object debis; or a designated receptacle

25. Log
A passenger manifest code identifying a passenger who has brought a carry-on pet in the cabin.
A flight-by-flight record of all operations of an aircraft and its engines - crew - flight time - areas of operation - or other pertinent information.
Extra Flight attendant.
Federal Aviation Regulations: Federal Law specific to aviation that is published by the Federal Aviation ?Administration (see CFR)

26. LED

27. RT
The persons designated to ensure the orderly flow of all aircraft traffic both on the ground and in the air
Main Cabin Door: The passenger entry door of an aircraft that is used for boarding and deplaning.
A guest that is traveling on a free or service charge ticket (usually an employee)
Recurrent Training: FAA-mandated annual flight attendant training

28. FWD
Forward: Toward the nose of the aircraft.
Moveable wing surfaces hinged to the wing's leading edge and trailing edge; Extending the wing flaps increases wing surface and lift for takeoff or landing. Retracting the flaps reduces wing surface area thus reducing friction and drag for high speed
2:00 am
Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.

29. Knots
Classification of commercial jet aircraft thaat have one aisle and a maximum of six-across seating.
Through Passenger: A passenger who has boarded prior to an arrival into a city - but is continuing on to another city.
Flight Attendant Service Trends Form: A form carried on the aircraft for the purposes of documenting and communicating any discrepancies involving catering and aircraft cleaning.
KTS: A speed measurement based on nautical miles traveled per hour.

30. Taxi
Emergency Flash Light
The movement of an aircraft on the surface under its own power.
A paved area - at or near the terminal - where aircraft park
A term that describes the ramp areas of the airport.

31. Call Light
A light signaling ITMs to respond to guest needs or crew communication
First Officer (see SIC).
Emergency Light Switch
Code of Federal Regulations: The complete list of federal laws in which Federal Aviation Regulation are found.

32. I/C

33. SERV
Ground Security Coordinator: An individual trained and qualified in airport security regulations and procedures who is responsible for an airline's security-related events at the station.
Service.
Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.
Emergency Medical Kit - also referred to as the Expanded Medical Kit (XMK)

34. Air Carrier
A term that describes the ramp areas of the airport.
Denotes a position closest to the center of the aircraft
An aircraft operator who is certified by the FAA to engage in air transportation.
Standby: Any passenger who is waiting for a seat to become available on a flight.

35. FO
12:00 am
Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.
Child-Restraint System: A government-approved child seat that is designed to protect small children.
First Officer (see SIC).

36. FARF
A period of elapsed time - using Universal Coordinated or local time - when a crewmember is free from duty or responsibility to work.
oreign Object Debris/Damage/Disposal: A term used to describe either an item on the ramp - taxiway - or runway areas that could potentially cause damage to an aircraft; damage caused to an aircraft by foreign object debis; or a designated receptacle
Flight Attendant Read File: A memorandum issued to alert to flight attendants of pertinent operational information.
Moveable wing surfaces hinged to the wing's leading edge and trailing edge; Extending the wing flaps increases wing surface and lift for takeoff or landing. Retracting the flaps reduces wing surface area thus reducing friction and drag for high speed

37. SSR
Special Service Request: A term that identifies a passenger who has a particular need or condition (such as a passenger with a carry-on pet or who purchased an extra seat).
Pilot second in command; occupies right seat in flight deck
United States Postal Service (Postal Inspector): A law enforcement division of the USPS that focuses primarily o criminal mail activity.
8:00 am

38. INFT
Refers to Halon 1211 fire extinguishers.
A passenger manifest code that identifies and infant passenger.
A build up of electrical charges in cloud formations.
Flight Attendant Irregularity Report: An online document available to FAs for the purpose of documenting and communicating any type in incident - irregularity - concern or question to management.

39. Jumpseat Authority

40. FAST
Flight Attendant Service Trends Form: A form carried on the aircraft for the purposes of documenting and communicating any discrepancies involving catering and aircraft cleaning.
Passenger Service Unit: A panel located above passenger seats that includes the flight attendant call button - informative signs and/or placards - reading lights - oxygen masks and gasper vents.
An airplane seat in the row immediately behind the bulkhead.
Expanded Medical Kit - also referred to as an Emergency Medical Kit (EMK)

41. RON
National Transportation Safety Board: A federal agency that focuses primarily on the causes of accidents and issues recommendations for changes in the various transportation industries.
Remain over Night
o exit the aircraft under normal circumstances.
2:00 am

42. BEV
A flight-by-flight record of all operations of an aircraft and its engines - crew - flight time - areas of operation - or other pertinent information.
Abbreviation for a choice of beverage.
On-the-Job Injury.
Extra Flight crewmember.

43. Narrpw Bpde
Classification of commercial jet aircraft thaat have one aisle and a maximum of six-across seating.
Quick Reference Checklist: A checklist used by flight crewmembers for various phases of flight.
Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight - but is not scheduled to perform any specific duties aboard that flight.
Pilot in command of the aircraft; occupies left seat in flight deck

44. LANG
Quick Reference Handbook: An emergency procedures checklist that flight crewmembers use to properly handle an emergency situation and communicate effectively.
Cardiopulmonary Resuscitation: A first aid procedure in which a victim's heartbeat and breathing are manually supported by another individual.
A passenger manifest code that indicates a passenger does not speak or understand English.
First Officer (see SIC).

45. Internal customer
3:00 am
Federal Air Marshall: A federal law enforcement officer who is specifically trained to prevent any attempt to take control of a commercial aircraft during flight.
Non-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight.
Any person currently employed by Compass Airlines with whom any other compass Airlines employee interacts.

46. LOEP
List of Effective Pages: A list of page numbers that notes the current revision number for each page within the manual.
A global airline alliance partnership with Delta - Airlines - Aeroflot - AeroMexico - Air France - Alitalia - China Southern Airlines - CSA Czech Airlines - KLM Royal Dutch Airlines - Korean Air - Air Europa and Kenya Airways.
1:00 am
Located on the trailing edge of the vertical stabilizer and controls the forward left/right direction of the aircraft

47. External Customer
7:00 am
Non-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight.
o exit the aircraft under normal circumstances.
Any person who is not an employee of Compass Airlines with whom an employee interacts.

48. DL
Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health - safety - and property when transported by air.
Complimentary
Designator code for Delta Airlines.
Quick Reference Checklist: A checklist used by flight crewmembers for various phases of flight.

49. WDO
oreign Object Debris/Damage/Disposal: A term used to describe either an item on the ramp - taxiway - or runway areas that could potentially cause damage to an aircraft; damage caused to an aircraft by foreign object debis; or a designated receptacle
JSA: The PIC's authority to deny access to a flight deck jumpseat to an authorized person.
Window.
Federal Flight Deck Officer: A certified pilot employed by an air carrier who is authorized by federal law to carry a firearm while on duty aboard an aircraft.

50. Bulkhead Seat
Located on the trailing edge of the horizontal stabilizer; controls up/down attitude of aircraft
An airplane seat in the row immediately behind the bulkhead.
Emergency Light Switch
Refers generally to an entire cabin crew and not a specific flight attendant position.