Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Research data displayed in charts - tables - and maps are an example of
Using a large visual.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Cheating.
Suggestion.

2. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Offer dissimilar products.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Employee.
Work.

3. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
Smile often. They can be 'heard' over the phone.
Specific credit-card procedures.
An open also know as public corporation where investors can buy stock.

4. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Hire employees.
Package.
Close.
Hospitality and recreation cluster

5. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Board game.
Bid process.
Marketing.
Something was sent with the letter.

6. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Prepare a report.
To affect a mood.
Cheating.

7. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Hidden costs.
Fear the unknown.
Bid process.
Antirobbery systems.

8. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Purchasing.
Database.
Competing.
Work.

9. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Board game.
Guide the actions of others.
Jurisdiction. Some courts do specific types of disputes etc.

10. Products that are available when they are needed have a ____ utility.
Cheating.
Medical kit and cellular phone.
Time.
Travel Planning - the agent acts as a middle man.

11. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Network with others who have expertise in the industry.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Using a News Release.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

12. Which of the following has a significant impact on the composition of a print ad...
Color Harmonies
Purchasing.
Flexible work schedules.
Competing.

13. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Close.
The business's image.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

14. Finance is the business function that involves managing
Money.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Medical kit and cellular phone.

15. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
Being efficient.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Using a News Release.

16. What is an example of distribution in the travel and tourism industry?
Purchasing.
Many levels of menu items that rise to a narrow point.
The dependability of the supplier
An airline flying customers to their destination.

17. What do companies try to accomplish when extending credit to customers?
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Selling goods.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Specific. Goals should be as specific as possible - not stated in general terms.

18. Which of the following is a characteristic of travel and tourism marketing...
Promotion.
Bid process.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Suggestion.

19. What do businesses often need to do to continue operating when they experience negative cash flow?
Borrow funds.
Close.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Smile often. They can be 'heard' over the phone.

20. A hotel's employees are usually expected to dress in a manner which reflects

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

21. Publications that provide specific information about particular fields and new products and styles are known as
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Ask clarifying questions often.
Maintaining.
Possible objections.

22. An important factor that affects the legal procedure is?
Jurisdiction. Some courts do specific types of disputes etc.
Marketing.
Accomodate
It allows you to have a year-long budget in place at all times.

23. Which of the following statements regarding using the Internet to administer questionnaires is true...
Medical kit and cellular phone.
Hire employees.
Respondents are more likely to misunderstand online questionnaires.
Bid process.

24. One of the responsibilities of the business activity mof human resources management is to?
Hire employees.
To simplify complex information.
Browser
Internal records.

25. Which of the following is an advantage of a rolling budget?
Offer dissimilar products.
Ask clarifying questions often.
It allows you to have a year-long budget in place at all times.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

26. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Meeting deadlines.
Suggestion.
Baby Sitting.
Travel Planning - the agent acts as a middle man.

27. What is a business calculating when it determines how much it earns from the sale of one additional item?
Company handbook.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Noninteractive content
Friends.

28. One of the most effective methods of locating job leads is asking for tips from...
Something was sent with the letter.
Friends.
Hire employees.
Travel Planning - the agent acts as a middle man.

29. Companies obtain internal information about their various business activities to operate effectively by monitoring
Internal records.
It allows you to have a year-long budget in place at all times.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
To increase profit.

30. To develop effective political relationships within an organization - it is important for an individual to
Specific. Goals should be as specific as possible - not stated in general terms.
Be a team player.
Offer dissimilar products.
Shows the parts of a business transaction.

31. What is not a barrier to effective verbal communication?
Smile often. They can be 'heard' over the phone.
Many levels of menu items that rise to a narrow point.
Type
Asking for clarification.

32. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Maintaining.
Retaining.
Motel.
Modify existing photographs.

33. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Remain competitive.
Cheating.
Selling goods.
To increase profit.

34. What does an enclosure notation in a business letter signify?
Promotion.
Time.
Something was sent with the letter.
Cheating.

35. Which of the following is a true statement about accident prevention...
Close.
Making a profit.
Employees can reduce their risk for accidents by practicing good health habits.
Respondents are more likely to misunderstand online questionnaires.

36. Feedback that you receive from self-evaluation is called __________ feedback.
To affect a mood.
Board game.
It is legal to overbook a flight.
Internal. This is information you obtain by constantly monitoring your own actions.

37. When you know your group's purpose what should you do next in a discussion?
Motel.
Agree on ground rules for behavior.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
An airline flying customers to their destination.

38. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Browser
Something was sent with the letter.
Silent customers.

39. One of the barriers to assertiveness for some people is that they
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Believe they have no control over their behavior.
Yes - he should already have sent a follow-up letter.
Silent customers.

40. Certain types of drawing media make it possible to
Baby Sitting.
Supporting Documents.
It is legal to overbook a flight.
Modify existing photographs.

41. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Each member agrees to the same course of action.
Friends.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Product/service management.

42. What is an advantage of specialization of labor?
Remain competitive.
Increased production.
Maintaining.
Believe they have no control over their behavior.

43. Participating in community outreach activities might be considered a form of
Money.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Supporting Documents.
Promotion.

44. To give others something they need or want
An open also know as public corporation where investors can buy stock.
Accomodate
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Many levels of menu items that rise to a narrow point.

45. Occupations involved in providing pleasure for people involved in leisure-time activities
Plan future business activities.
Written reports.
Hospitality and recreation cluster
Respondents are more likely to misunderstand online questionnaires.

46. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Making a profit.
Database.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

47. What is a technique that can be used to provide a positive attitude over the phone?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

48. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Using a large visual.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Plan future business activities.
Cheating.

49. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Guide the actions of others.
Close.
Specific credit-card procedures.
Meeting deadlines.

50. Which of the following is a purpose of using color in advertising...
Retaining.
To affect a mood.
Noninteractive content
Increased production.