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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following is a purpose of using color in advertising...
To affect a mood.
Believe they have no control over their behavior.
Check for and mark all errors in the ad.
Hospitality and recreation cluster

2. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
Supporting Documents.
Work.
Making a profit.

3. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Being efficient.
Competing.
Specific. Goals should be as specific as possible - not stated in general terms.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

4. Feedback that you receive from self-evaluation is called __________ feedback.
Suggestion.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Type
Internal. This is information you obtain by constantly monitoring your own actions.

5. Which of the following steps in the selling process would salespersons take first...
To increase profit.
Initiative.
Package.
Approach.

6. Which of the following is an advantage of a rolling budget?
It allows you to have a year-long budget in place at all times.
Hospitality
To simplify complex information.
Possible objections.

7. Information that will help with the decision-making process
Noninteractive content
It is legal to overbook a flight.
Written reports.
Baby Sitting.

8. What do businesses often need to do to continue operating when they experience negative cash flow?
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Maintaining.
Bid process.
Borrow funds.

9. What do companies try to accomplish when extending credit to customers?
Prepare a report.
An airline flying customers to their destination.
To increase profit.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

10. What does an enclosure notation in a business letter signify?
Something was sent with the letter.
Bid process.
Internal. This is information you obtain by constantly monitoring your own actions.
Ask clarifying questions often.

11. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Work.
Follow the instructions on the computer terminal screen.
Competing.
Meeting deadlines.

12. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Work.
Specific. Goals should be as specific as possible - not stated in general terms.
Yes - he should already have sent a follow-up letter.
Hospitality

13. An important aspect of typography in advertising involves the effective use of
Money.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Type

14. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Product/service management.
Offer dissimilar products.
Work.
Close.

15. Indirect cmpetition occurs only between businesses that_______?
Baby Sitting.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Cheating.
Offer dissimilar products.

16. Which of the following is a consideration when a restaurant is selecting suppliers
Making a profit.
Travel Planning - the agent acts as a middle man.
The dependability of the supplier
Employee.

17. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Competing.
To affect a mood.
Meeting deadlines.
Maintaining.

18. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Money.
Medical kit and cellular phone.
Plan future business activities.
Each member agrees to the same course of action.

19. What do managers often do after a project has been successfully completed?
Prepare a report.
Employees can reduce their risk for accidents by practicing good health habits.
Approach.
Guide the actions of others.

20. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
It is legal to overbook a flight.
Approach.
Close.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

21. One of the barriers to assertiveness for some people is that they
Believe they have no control over their behavior.
Offer dissimilar products.
Create a mailing list.
Yes - he should already have sent a follow-up letter.

22. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Medical kit and cellular phone.
Browser
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Shows the parts of a business transaction.

23. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Purchasing.
To increase profit.
Noninteractive content
Respondents are more likely to misunderstand online questionnaires.

24. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
The business's image.
Database.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

25. What does the airline have the right to do when booking?
Respondents are more likely to misunderstand online questionnaires.
It is legal to overbook a flight.
Using a large visual.
Plan future business activities.

26. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Plan future business activities.
Internal records.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

27. How does a group reach a decision by consensus?
Specific credit-card procedures.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Each member agrees to the same course of action.
Hire employees.

28. Which of the following is a true statement about accident prevention...
Employees can reduce their risk for accidents by practicing good health habits.
Check for and mark all errors in the ad.
Database.
Marketing.

29. Products that are available when they are needed have a ____ utility.
Create a mailing list.
Purchasing.
Time.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

30. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Baby Sitting.
Using a large visual.
Antirobbery systems.
Noninteractive content

31. When you know your group's purpose what should you do next in a discussion?
Believe they have no control over their behavior.
Agree on ground rules for behavior.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Hire employees.

32. To give others something they need or want
Maintaining.
Competing.
Asking for clarification.
Accomodate

33. What service would be distributed by producer to agent to consumer?
Respondents are more likely to misunderstand online questionnaires.
Supporting Documents.
Motel.
Travel Planning - the agent acts as a middle man.

34. Companies obtain internal information about their various business activities to operate effectively by monitoring
Internal. This is information you obtain by constantly monitoring your own actions.
To simplify complex information.
Internal records.
Database.

35. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Equilibrium. Also called market clearing price.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Specific. Goals should be as specific as possible - not stated in general terms.
Hospitality and recreation cluster

36. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Meeting deadlines.
Cheating.
Retaining.
To increase profit.

37. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Guide the actions of others.
Believe they have no control over their behavior.
Initiative.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

38. Why do business managers often prepare and use presentation software to support reports?
Internal. This is information you obtain by constantly monitoring your own actions.
To simplify complex information.
Create a mailing list.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

39. What is an example of distribution in the travel and tourism industry?
Guide the actions of others.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
An airline flying customers to their destination.
Equilibrium. Also called market clearing price.

40. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Meeting deadlines.
An open also know as public corporation where investors can buy stock.
Network with others who have expertise in the industry.
Company handbook.

41. When developing persuasive business letters it is important for the writer to think about the reader's...?
Create a mailing list.
Selling goods.
Prepare a report.
Possible objections.

42. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Employee.
Flexible work schedules.
Modify existing photographs.

43. Which of the following is a way to show interest and enthusiasm...
Work.
An airline flying customers to their destination.
Meeting deadlines.
Product/service management.

44. Three types of communication usually found in a business with a formal communication newtwork are...
Competing.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Specific credit-card procedures.
Meeting deadlines.

45. To prevent point-of-sale fraud - businesses usually use
Maintaining.
Employee.
Specific credit-card procedures.
Travel Planning - the agent acts as a middle man.

46. Business accounting information often is summarized In which of the following types of financial statements...
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Prepare a report.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

47. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Network with others who have expertise in the industry.
It allows you to have a year-long budget in place at all times.
Close.
To simplify complex information.

48. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Written reports.
Many levels of menu items that rise to a narrow point.
Yes - he should already have sent a follow-up letter.
Asking for clarification.

49. What is the core product that cruise lines provide passengers?
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Bid process.
Ask clarifying questions often.

50. What is a guideline employees should follow to be good listeners?
Internal records.
Employee.
Browser
Ask clarifying questions often.