Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following is a consideration when a restaurant is selecting suppliers






2. What do companies try to accomplish when extending credit to customers?






3. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff






4. Occupations involved in providing pleasure for people involved in leisure-time activities






5. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.






6. Managers who make a return on the business investment are






7. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...






8. What is a guideline employees should follow to be good listeners?






9. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...






10. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...






11. Which of the following is an advantage of a rolling budget?






12. Indirect cmpetition occurs only between businesses that_______?






13. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to






14. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of






15. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can






16. Information that will help with the decision-making process






17. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.






18. In what primary way does a T account benefit an accountant in maintaining financial records?






19. Certain types of drawing media make it possible to






20. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






21. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?






22. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






23. To prevent point-of-sale fraud - businesses usually use






24. Which of the following is a way to show interest and enthusiasm...






25. What service would be distributed by producer to agent to consumer?






26. Which of the following is a true statement about accident prevention...






27. Products that are available when they are needed have a ____ utility.






28. What do managers often do after a project has been successfully completed?






29. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of






30. When a business keeps a risk because management is unaware of it - the business is _______ the risk.






31. What is a business calculating when it determines how much it earns from the sale of one additional item?






32. An important factor that affects the legal procedure is?






33. Access control systems - video systems - and cash-control devices are all






34. Maintaining comprehensive records about its customers' purchasing habits helps a company to






35. Why do business managers often prepare and use presentation software to support reports?






36. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






37. What is an example of distribution in the travel and tourism industry?






38. It is usually most effective for goals to be phrased in __________ terms.






39. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...






40. Before returning an advertising proof to the newspaper - the advertiser should






41. When developing persuasive business letters it is important for the writer to think about the reader's...?






42. What does an enclosure notation in a business letter signify?






43. Which of the following has a significant impact on the composition of a print ad...






44. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...






45. Which of the following statements regarding using the Internet to administer questionnaires is true...






46. Which of the following steps in the selling process would salespersons take first...






47. One of the barriers to assertiveness for some people is that they






48. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...






49. What is an advantage of specialization of labor?






50. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.