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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Hidden costs.
To affect a mood.
Create a mailing list.
An open also know as public corporation where investors can buy stock.

2. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Medical kit and cellular phone.
It allows you to have a year-long budget in place at all times.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Hidden costs.

3. Which of the following has a significant impact on the composition of a print ad...
Hospitality
Color Harmonies
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Room accommodations that the guest has selected in the past.

4. What do businesses often need to do to continue operating when they experience negative cash flow?
Friends.
Borrow funds.
Selling goods.
Fear the unknown.

5. Participating in community outreach activities might be considered a form of
Respondents are more likely to misunderstand online questionnaires.
To affect a mood.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Promotion.

6. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Bid process.
Increased production.
Many levels of menu items that rise to a narrow point.
Motel.

7. What is a type of material often included as attachment to the appendix of short reports?
Room accommodations that the guest has selected in the past.
Maintaining.
Supporting Documents.
Offer dissimilar products.

8. Which of the following is a true statement about accident prevention...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Employees can reduce their risk for accidents by practicing good health habits.
Employee.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

9. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Suggestion.
Silent customers.
Baby Sitting.
Ask clarifying questions often.

10. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Create a mailing list.
Using a large visual.
Close.
An open also know as public corporation where investors can buy stock.

11. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Each member agrees to the same course of action.
Network with others who have expertise in the industry.
Remain competitive.
The business's image.

12. When developing persuasive business letters it is important for the writer to think about the reader's...?
Shows the parts of a business transaction.
Initiative.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Possible objections.

13. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Yes - he should already have sent a follow-up letter.
The dependability of the supplier
Flexible work schedules.
Jurisdiction. Some courts do specific types of disputes etc.

14. To prevent point-of-sale fraud - businesses usually use
Antirobbery systems.
Making a profit.
Borrow funds.
Specific credit-card procedures.

15. Which of the following is a consideration when a restaurant is selecting suppliers
To simplify complex information.
Fear the unknown.
The dependability of the supplier
Each member agrees to the same course of action.

16. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Time.
Economic
Motel.
Smile often. They can be 'heard' over the phone.

17. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
To affect a mood.
Bid process.
Yes - he should already have sent a follow-up letter.
Retaining.

18. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
Approach.
Hospitality
Color Harmonies

19. What is a technique that can be used to provide a positive attitude over the phone?

20. Companies obtain internal information about their various business activities to operate effectively by monitoring
Internal records.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Prepare a report.
Promotion.

21. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Agree on ground rules for behavior.
Silent customers.
Remain competitive.
Many levels of menu items that rise to a narrow point.

22. In what situation would vertical conflict in a channel of distribution?

23. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Flexible work schedules.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Jurisdiction. Some courts do specific types of disputes etc.
Ask clarifying questions often.

24. Which of the following is a characteristic of travel and tourism marketing...
Something was sent with the letter.
Browser
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Close.

25. Which of the following statements regarding using the Internet to administer questionnaires is true...
Bid process.
Jurisdiction. Some courts do specific types of disputes etc.
Respondents are more likely to misunderstand online questionnaires.
Work.

26. In what primary way does a T account benefit an accountant in maintaining financial records?
Shows the parts of a business transaction.
Cheating.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

27. What do managers often do after a project has been successfully completed?
Baby Sitting.
Be a team player.
Prepare a report.
To increase profit.

28. Products that are available when they are needed have a ____ utility.
Specific credit-card procedures.
Hidden costs.
Board game.
Time.

29. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Motel.
Work.
Purchasing.

30. Before returning an advertising proof to the newspaper - the advertiser should
Antirobbery systems.
Check for and mark all errors in the ad.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Product/service management.

31. Occupations involved in providing pleasure for people involved in leisure-time activities
Medical kit and cellular phone.
Hospitality
Baby Sitting.
Hospitality and recreation cluster

32. One of the responsibilities of the business activity mof human resources management is to?
Friends.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Motel.
Hire employees.

33. One of the barriers to assertiveness for some people is that they
Written reports.
Product/service management.
Check for and mark all errors in the ad.
Believe they have no control over their behavior.

34. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Close.
Package.
Making a profit.
Employee.

35. A hotel's employees are usually expected to dress in a manner which reflects

36. Information that will help with the decision-making process
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
To increase profit.
Written reports.
Hire employees.

37. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Hidden costs.
Initiative.
Written reports.
To simplify complex information.

38. What does the airline have the right to do when booking?
Hospitality
Guide the actions of others.
It is legal to overbook a flight.
Plan future business activities.

39. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
Package.
Many levels of menu items that rise to a narrow point.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

40. What do companies try to accomplish when extending credit to customers?
Flexible work schedules.
Accomodate
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Room accommodations that the guest has selected in the past.

41. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Bid process.
To simplify complex information.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Yes - he should already have sent a follow-up letter.

42. Why do business managers often prepare and use presentation software to support reports?
Meeting deadlines.
To simplify complex information.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Approach.

43. Certain types of drawing media make it possible to
Modify existing photographs.
Fear the unknown.
Each member agrees to the same course of action.
It is legal to overbook a flight.

44. When you know your group's purpose what should you do next in a discussion?
Yes - he should already have sent a follow-up letter.
Agree on ground rules for behavior.
Economic
Money.

45. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
It is legal to overbook a flight.
Plan future business activities.
Equilibrium. Also called market clearing price.
Initiative.

46. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Hidden costs.
Product/service management.
Noninteractive content
Work.

47. Business accounting information often is summarized In which of the following types of financial statements...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Bid process.
Offer dissimilar products.
Product/service management.

48. It is usually most effective for goals to be phrased in __________ terms.
Product/service management.
Specific. Goals should be as specific as possible - not stated in general terms.
Board game.
Respondents are more likely to misunderstand online questionnaires.

49. What is not a barrier to effective verbal communication?
Maintaining.
Offer dissimilar products.
Asking for clarification.
Antirobbery systems.

50. To give others something they need or want
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Asking for clarification.
Fear the unknown.
Accomodate