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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is a guideline employees should follow to be good listeners?
Ask clarifying questions often.
Cheating.
Initiative.
Hire employees.

2. One of the responsibilities of the business activity mof human resources management is to?
Fear the unknown.
Supporting Documents.
Hire employees.
Maintaining.

3. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Employees can reduce their risk for accidents by practicing good health habits.
Promotion.
Plan future business activities.

4. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Smile often. They can be 'heard' over the phone.
Hospitality
Initiative.
Browser

5. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Guide the actions of others.
Marketing.
Using a large visual.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

6. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Medical kit and cellular phone.
Selling goods.
Each member agrees to the same course of action.

7. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Medical kit and cellular phone.
Fear the unknown.
Promotion.
Believe they have no control over their behavior.

8. Feedback that you receive from self-evaluation is called __________ feedback.
Color Harmonies
Equilibrium. Also called market clearing price.
Meeting deadlines.
Internal. This is information you obtain by constantly monitoring your own actions.

9. What is a type of material often included as attachment to the appendix of short reports?
Specific. Goals should be as specific as possible - not stated in general terms.
Yes - he should already have sent a follow-up letter.
Cheating.
Supporting Documents.

10. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Respondents are more likely to misunderstand online questionnaires.
Retaining.
Specific credit-card procedures.
Hospitality

11. Occupations involved in providing pleasure for people involved in leisure-time activities
Possible objections.
Hospitality and recreation cluster
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Noninteractive content

12. Which of the following is a consideration when a restaurant is selecting suppliers
To affect a mood.
The dependability of the supplier
Motel.
Being efficient.

13. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Meeting deadlines.
Agree on ground rules for behavior.
Asking for clarification.
Noninteractive content

14. Which of the following has a significant impact on the composition of a print ad...
Internal records.
Color Harmonies
Noninteractive content
An airline flying customers to their destination.

15. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Retaining.
Travel Planning - the agent acts as a middle man.
Specific credit-card procedures.

16. Which of the following steps in the selling process would salespersons take first...
Ask clarifying questions often.
Prepare a report.
Equilibrium. Also called market clearing price.
Approach.

17. When developing persuasive business letters it is important for the writer to think about the reader's...?
Selling goods.
Possible objections.
Package.
Asking for clarification.

18. What is the core product that cruise lines provide passengers?
Cheating.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Equilibrium. Also called market clearing price.
Noninteractive content

19. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Browser
Suggestion.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Follow the instructions on the computer terminal screen.

20. Companies obtain internal information about their various business activities to operate effectively by monitoring
Internal records.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Employee.
Package.

21. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Promotion.
Hidden costs.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Meeting deadlines.

22. What is an example of distribution in the travel and tourism industry?
Travel Planning - the agent acts as a middle man.
Borrow funds.
It allows you to have a year-long budget in place at all times.
An airline flying customers to their destination.

23. What is not a barrier to effective verbal communication?
An open also know as public corporation where investors can buy stock.
Be a team player.
Approach.
Asking for clarification.

24. Participating in community outreach activities might be considered a form of
Shows the parts of a business transaction.
Modify existing photographs.
Promotion.
Employees can reduce their risk for accidents by practicing good health habits.

25. In what situation would vertical conflict in a channel of distribution?

26. What is a technique that can be used to provide a positive attitude over the phone?

27. A change leader might find it difficult to get support from others in a group because the others may
Fear the unknown.
The business's image.
Making a profit.
Purchasing.

28. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Create a mailing list.
Close.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

29. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Using a News Release.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Increased production.
Marketing.

30. What does the airline have the right to do when booking?
Economic
Selling goods.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
It is legal to overbook a flight.

31. An important aspect of typography in advertising involves the effective use of
Color Harmonies
Check for and mark all errors in the ad.
Type
Fear the unknown.

32. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Cheating.
Company handbook.
Employee.
Suggestion.

33. It is usually most effective for goals to be phrased in __________ terms.
Jurisdiction. Some courts do specific types of disputes etc.
Suggestion.
Specific. Goals should be as specific as possible - not stated in general terms.
Purchasing.

34. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Equilibrium. Also called market clearing price.
Using a large visual.
Follow the instructions on the computer terminal screen.
Jurisdiction. Some courts do specific types of disputes etc.

35. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Travel Planning - the agent acts as a middle man.
Noninteractive content
Company handbook.

36. Which of the following is a purpose of using color in advertising...
Room accommodations that the guest has selected in the past.
Accomodate
Time.
To affect a mood.

37. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Economic
Flexible work schedules.
Supporting Documents.
Type

38. Which of the following is a true statement about accident prevention...
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Employees can reduce their risk for accidents by practicing good health habits.
Initiative.
To increase profit.

39. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Making a profit.
Increased production.
Time.
An open also know as public corporation where investors can buy stock.

40. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Meeting deadlines.
Bid process.
Asking for clarification.
Jurisdiction. Some courts do specific types of disputes etc.

41. Which of the following is a way to show interest and enthusiasm...
Meeting deadlines.
Modify existing photographs.
Follow the instructions on the computer terminal screen.
Antirobbery systems.

42. Indirect cmpetition occurs only between businesses that_______?
Offer dissimilar products.
Guide the actions of others.
Room accommodations that the guest has selected in the past.
Many levels of menu items that rise to a narrow point.

43. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Product extensions. A product extension is a good or service added to an existing product line or product category.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Supporting Documents.
Internal records.

44. What service would be distributed by producer to agent to consumer?
Travel Planning - the agent acts as a middle man.
Being efficient.
Something was sent with the letter.
Approach.

45. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
It is legal to overbook a flight.
Time.
Database.

46. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Hospitality
Cheating.
The dependability of the supplier
Competing.

47. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Color Harmonies
Work.
Remain competitive.
Cheating.

48. Internet Explorer is an example of __________ software
Travel Planning - the agent acts as a middle man.
Borrow funds.
Browser
Initiative.

49. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Internal records.
Purchasing.
Yes - he should already have sent a follow-up letter.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

50. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
Written reports.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Using a large visual.