Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following steps in the selling process would salespersons take first...
Specific credit-card procedures.
Approach.
An airline flying customers to their destination.
Company handbook.

2. What is a type of material often included as attachment to the appendix of short reports?
Internal. This is information you obtain by constantly monitoring your own actions.
Shows the parts of a business transaction.
Supporting Documents.
Check for and mark all errors in the ad.

3. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Increased production.
Company handbook.
Noninteractive content
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

4. Products that are available when they are needed have a ____ utility.
Possible objections.
Noninteractive content
Time.
Maintaining.

5. Which of the following has a significant impact on the composition of a print ad...
Borrow funds.
Check for and mark all errors in the ad.
Color Harmonies
Flexible work schedules.

6. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
Making a profit.
Many levels of menu items that rise to a narrow point.
Each member agrees to the same course of action.

7. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Promotion.
Selling goods.
An open also know as public corporation where investors can buy stock.
Retaining.

8. Occupations involved in providing pleasure for people involved in leisure-time activities
Using a large visual.
Friends.
Hospitality and recreation cluster
Each member agrees to the same course of action.

9. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
To increase profit.
Competing.
Friends.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

10. When you know your group's purpose what should you do next in a discussion?
The business's image.
Friends.
Agree on ground rules for behavior.
Retaining.

11. Which of the following statements regarding using the Internet to administer questionnaires is true...
Respondents are more likely to misunderstand online questionnaires.
Prepare a report.
Motel.
Specific. Goals should be as specific as possible - not stated in general terms.

12. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Maintaining.
Employees can reduce their risk for accidents by practicing good health habits.
Smile often. They can be 'heard' over the phone.

13. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Promotion.
Economic
Using a News Release.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

14. Information that will help with the decision-making process
Promotion.
Purchasing.
Written reports.
Work.

15. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
It allows you to have a year-long budget in place at all times.
Silent customers.
Hospitality
Antirobbery systems.

16. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Time.
Being efficient.
Money.
Retaining.

17. Internet Explorer is an example of __________ software
Be a team player.
Browser
Suggestion.
Offer dissimilar products.

18. Feedback that you receive from self-evaluation is called __________ feedback.
Time.
Room accommodations that the guest has selected in the past.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Internal. This is information you obtain by constantly monitoring your own actions.

19. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Follow the instructions on the computer terminal screen.
Many levels of menu items that rise to a narrow point.
Increased production.
Close.

20. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Flexible work schedules.
Using a large visual.
Browser
To affect a mood.

21. What does an enclosure notation in a business letter signify?
Specific credit-card procedures.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Something was sent with the letter.
Prepare a report.

22. Three types of communication usually found in a business with a formal communication newtwork are...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Jurisdiction. Some courts do specific types of disputes etc.
Database.
Medical kit and cellular phone.

23. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Offer dissimilar products.
Employee.
Retaining.
Package.

24. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Package.
It is legal to overbook a flight.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Making a profit.

25. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Suggestion.
Initiative.
Believe they have no control over their behavior.
Product/service management.

26. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Cheating.
Noninteractive content
Initiative.
Work.

27. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Believe they have no control over their behavior.
To simplify complex information.
Medical kit and cellular phone.
Selling goods.

28. Which of the following is a purpose of using color in advertising...
To affect a mood.
Modify existing photographs.
Agree on ground rules for behavior.
An airline flying customers to their destination.

29. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Respondents are more likely to misunderstand online questionnaires.
Suggestion.
Retaining.
Something was sent with the letter.

30. What is a technique that can be used to provide a positive attitude over the phone?

31. It is usually most effective for goals to be phrased in __________ terms.
Specific. Goals should be as specific as possible - not stated in general terms.
Accomodate
To increase profit.
It is legal to overbook a flight.

32. Why do business managers often prepare and use presentation software to support reports?
Many levels of menu items that rise to a narrow point.
To simplify complex information.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
It allows you to have a year-long budget in place at all times.

33. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Network with others who have expertise in the industry.
Economic
Hospitality and recreation cluster
To simplify complex information.

34. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Database.
Fear the unknown.
Using a News Release.
To affect a mood.

35. Indirect cmpetition occurs only between businesses that_______?
Internal records.
Hidden costs.
An open also know as public corporation where investors can buy stock.
Offer dissimilar products.

36. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Color Harmonies
Noninteractive content
Hospitality and recreation cluster
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

37. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Accomodate
Hospitality
Baby Sitting.

38. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Package.
Cheating.
Initiative.
Color Harmonies

39. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Possible objections.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Guide the actions of others.
Silent customers.

40. Which of the following is a characteristic of travel and tourism marketing...
Specific credit-card procedures.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Bid process.
Color Harmonies

41. An important factor that affects the legal procedure is?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Jurisdiction. Some courts do specific types of disputes etc.
Check for and mark all errors in the ad.

42. How does a group reach a decision by consensus?
Each member agrees to the same course of action.
Product/service management.
An airline flying customers to their destination.
Being efficient.

43. One of the responsibilities of the business activity mof human resources management is to?
Respondents are more likely to misunderstand online questionnaires.
Hire employees.
It allows you to have a year-long budget in place at all times.
Remain competitive.

44. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Product extensions. A product extension is a good or service added to an existing product line or product category.
Marketing.
Network with others who have expertise in the industry.
Cheating.

45. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Fear the unknown.
To simplify complex information.
Marketing.
Create a mailing list.

46. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Travel Planning - the agent acts as a middle man.
Maintaining.
Remain competitive.
Approach.

47. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Flexible work schedules.
Travel Planning - the agent acts as a middle man.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Hidden costs.

48. One of the most effective methods of locating job leads is asking for tips from...
Believe they have no control over their behavior.
Friends.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Offer dissimilar products.

49. What do managers often do after a project has been successfully completed?
Increased production.
To affect a mood.
Color Harmonies
Prepare a report.

50. Which of the following is a consideration when a restaurant is selecting suppliers
Competing.
Equilibrium. Also called market clearing price.
The dependability of the supplier
Initiative.