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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What service would be distributed by producer to agent to consumer?
Travel Planning - the agent acts as a middle man.
Medical kit and cellular phone.
Motel.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

2. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Maintaining.
An airline flying customers to their destination.
Cheating.
Using a News Release.

3. Which of the following is an advantage of a rolling budget?
Package.
It allows you to have a year-long budget in place at all times.
Increased production.
Hidden costs.

4. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Noninteractive content
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Jurisdiction. Some courts do specific types of disputes etc.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

5. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Company handbook.
Internal records.
Bid process.
Motel.

6. Business accounting information often is summarized In which of the following types of financial statements...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Modify existing photographs.
Plan future business activities.
Increased production.

7. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
The business's image.
Suggestion.
Selling goods.
To affect a mood.

8. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Maintaining.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Database.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

9. In what situation would vertical conflict in a channel of distribution?

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10. Finance is the business function that involves managing
Accomodate
Purchasing.
Medical kit and cellular phone.
Money.

11. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Employees can reduce their risk for accidents by practicing good health habits.
Flexible work schedules.
Remain competitive.
To increase profit.

12. What is not a barrier to effective verbal communication?
Asking for clarification.
Using a News Release.
Making a profit.
Respondents are more likely to misunderstand online questionnaires.

13. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Being efficient.
Making a profit.
Respondents are more likely to misunderstand online questionnaires.
Money.

14. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Board game.
Believe they have no control over their behavior.
Bid process.

15. Participating in community outreach activities might be considered a form of
Meeting deadlines.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Promotion.
Board game.

16. In what primary way does a T account benefit an accountant in maintaining financial records?
Agree on ground rules for behavior.
Shows the parts of a business transaction.
Written reports.
Baby Sitting.

17. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
An open also know as public corporation where investors can buy stock.
The dependability of the supplier
Board game.
Equilibrium. Also called market clearing price.

18. Occupations involved in providing pleasure for people involved in leisure-time activities
Hospitality and recreation cluster
Specific. Goals should be as specific as possible - not stated in general terms.
Borrow funds.
Noninteractive content

19. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Written reports.
Noninteractive content
Equilibrium. Also called market clearing price.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

20. What does an enclosure notation in a business letter signify?
Written reports.
Something was sent with the letter.
Promotion.
Employees can reduce their risk for accidents by practicing good health habits.

21. Which of the following is a characteristic of travel and tourism marketing...
Being efficient.
Specific credit-card procedures.
Motel.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

22. One of the barriers to assertiveness for some people is that they
Package.
Travel Planning - the agent acts as a middle man.
Believe they have no control over their behavior.
Hire employees.

23. To give others something they need or want
Accomodate
Hospitality
Browser
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

24. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Offer dissimilar products.
Check for and mark all errors in the ad.
Bid process.
Silent customers.

25. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Fear the unknown.
Check for and mark all errors in the ad.
Retaining.
Package.

26. Which of the following has a significant impact on the composition of a print ad...
Economic
Suggestion.
Color Harmonies
Network with others who have expertise in the industry.

27. What is a technique that can be used to provide a positive attitude over the phone?

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28. How does a group reach a decision by consensus?
Economic
Using a large visual.
Noninteractive content
Each member agrees to the same course of action.

29. Feedback that you receive from self-evaluation is called __________ feedback.
Approach.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Internal. This is information you obtain by constantly monitoring your own actions.
Prepare a report.

30. Companies obtain internal information about their various business activities to operate effectively by monitoring
Hospitality and recreation cluster
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Internal records.
Modify existing photographs.

31. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Close.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Time.

32. To prevent point-of-sale fraud - businesses usually use
Flexible work schedules.
Jurisdiction. Some courts do specific types of disputes etc.
Specific credit-card procedures.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

33. Publications that provide specific information about particular fields and new products and styles are known as
Jurisdiction. Some courts do specific types of disputes etc.
Specific credit-card procedures.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Promotion.

34. An important aspect of typography in advertising involves the effective use of
Marketing.
Selling goods.
Product/service management.
Type

35. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Hospitality and recreation cluster
Remain competitive.
To increase profit.
Respondents are more likely to misunderstand online questionnaires.

36. Managers who make a return on the business investment are
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Plan future business activities.
Making a profit.
Using a large visual.

37. Certain types of drawing media make it possible to
Modify existing photographs.
Travel Planning - the agent acts as a middle man.
Plan future business activities.
Purchasing.

38. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Follow the instructions on the computer terminal screen.
Each member agrees to the same course of action.
Internal. This is information you obtain by constantly monitoring your own actions.
Maintaining.

39. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Yes - he should already have sent a follow-up letter.
Package.
Internal. This is information you obtain by constantly monitoring your own actions.
Suggestion.

40. Which of the following is a way to show interest and enthusiasm...
Medical kit and cellular phone.
Borrow funds.
Meeting deadlines.
Motel.

41. To develop effective political relationships within an organization - it is important for an individual to
Internal records.
Product/service management.
Browser
Be a team player.

42. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Room accommodations that the guest has selected in the past.
Package.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Work.

43. Products that are available when they are needed have a ____ utility.
Board game.
Suggestion.
Time.
Room accommodations that the guest has selected in the past.

44. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Cheating.
Economic
Time.
Friends.

45. Which of the following steps in the selling process would salespersons take first...
Approach.
Antirobbery systems.
Noninteractive content
Selling goods.

46. One of the most effective methods of locating job leads is asking for tips from...
Create a mailing list.
Friends.
Travel Planning - the agent acts as a middle man.
Baby Sitting.

47. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Bid process.
Flexible work schedules.
Approach.
An open also know as public corporation where investors can buy stock.

48. What do businesses often need to do to continue operating when they experience negative cash flow?
Employees can reduce their risk for accidents by practicing good health habits.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Close.
Borrow funds.

49. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Yes - he should already have sent a follow-up letter.
Competing.
Database.
Product extensions. A product extension is a good or service added to an existing product line or product category.

50. Which of the following often is an important part of creating effective advertising layouts...
Possible objections.
Initiative.
Using a News Release.
Using a large visual.