Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Purchasing.
Approach.
Baby Sitting.
Company handbook.

2. One of the responsibilities of the business activity mof human resources management is to?
Hire employees.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Follow the instructions on the computer terminal screen.
Promotion.

3. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Marriott provides a home page on the Web and offers online booking for locations worldwide.
The dependability of the supplier
Plan future business activities.
Close.

4. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Color Harmonies
Employee.
Antirobbery systems.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

5. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Smile often. They can be 'heard' over the phone.
Purchasing.
Hidden costs.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

6. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Being efficient.
The dependability of the supplier
Work.
To increase profit.

7. Which of the following is an advantage of a rolling budget?
An airline flying customers to their destination.
Close.
It allows you to have a year-long budget in place at all times.
Marketing.

8. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Hidden costs.
Cheating.
Flexible work schedules.
Ask clarifying questions often.

9. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Offer dissimilar products.
Prepare a report.
Shows the parts of a business transaction.
Board game.

10. What does the airline have the right to do when booking?
It is legal to overbook a flight.
Each member agrees to the same course of action.
Remain competitive.
Product/service management.

11. Which of the following often is an important part of creating effective advertising layouts...
Hospitality
Increased production.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Using a large visual.

12. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Flexible work schedules.
Selling goods.
Hospitality
Database.

13. Which of the following has a significant impact on the composition of a print ad...
Color Harmonies
Agree on ground rules for behavior.
Ask clarifying questions often.
The business's image.

14. Which of the following is a way to show interest and enthusiasm...
It is legal to overbook a flight.
It allows you to have a year-long budget in place at all times.
Meeting deadlines.
Guide the actions of others.

15. One of the barriers to assertiveness for some people is that they
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Plan future business activities.
Believe they have no control over their behavior.
Many levels of menu items that rise to a narrow point.

16. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Color Harmonies
Using a News Release.
Guide the actions of others.

17. Before returning an advertising proof to the newspaper - the advertiser should
Plan future business activities.
Making a profit.
The business's image.
Check for and mark all errors in the ad.

18. What do managers often do after a project has been successfully completed?
Using a News Release.
Prepare a report.
Many levels of menu items that rise to a narrow point.
Hidden costs.

19. What is not a barrier to effective verbal communication?
Antirobbery systems.
Asking for clarification.
Marketing.
Guide the actions of others.

20. It is usually most effective for goals to be phrased in __________ terms.
An airline flying customers to their destination.
Room accommodations that the guest has selected in the past.
Specific. Goals should be as specific as possible - not stated in general terms.
Hospitality and recreation cluster

21. In what primary way does a T account benefit an accountant in maintaining financial records?
Shows the parts of a business transaction.
Meeting deadlines.
Medical kit and cellular phone.
Specific credit-card procedures.

22. Information that will help with the decision-making process
Written reports.
Product/service management.
Browser
Specific credit-card procedures.

23. Which of the following statements regarding using the Internet to administer questionnaires is true...
Many levels of menu items that rise to a narrow point.
Respondents are more likely to misunderstand online questionnaires.
Each member agrees to the same course of action.
Purchasing.

24. Certain types of drawing media make it possible to
Suggestion.
Shows the parts of a business transaction.
Motel.
Modify existing photographs.

25. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Ask clarifying questions often.
Network with others who have expertise in the industry.
Initiative.
Motel.

26. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Specific credit-card procedures.
Promotion.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Database.

27. Why do business managers often prepare and use presentation software to support reports?
Offer dissimilar products.
To simplify complex information.
Something was sent with the letter.
Purchasing.

28. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Noninteractive content
Medical kit and cellular phone.
Fear the unknown.
Friends.

29. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Supporting Documents.
Specific credit-card procedures.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

30. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Competing.
Follow the instructions on the computer terminal screen.
Internal. This is information you obtain by constantly monitoring your own actions.
Economic

31. To develop effective political relationships within an organization - it is important for an individual to
Something was sent with the letter.
To increase profit.
Be a team player.
Bid process.

32. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Package.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Something was sent with the letter.
Noninteractive content

33. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Antirobbery systems.
Room accommodations that the guest has selected in the past.
Baby Sitting.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

34. What service would be distributed by producer to agent to consumer?
Time.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Travel Planning - the agent acts as a middle man.
Motel.

35. One of the most effective methods of locating job leads is asking for tips from...
Noninteractive content
Supporting Documents.
Possible objections.
Friends.

36. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Hidden costs.
Using a News Release.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

37. Which of the following is a purpose of using color in advertising...
Type
Approach.
To affect a mood.
Money.

38. Internet Explorer is an example of __________ software
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Competing.
Browser
Company handbook.

39. What do businesses often need to do to continue operating when they experience negative cash flow?
Specific. Goals should be as specific as possible - not stated in general terms.
Borrow funds.
Remain competitive.
Using a large visual.

40. To prevent point-of-sale fraud - businesses usually use
To increase profit.
Specific credit-card procedures.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
The dependability of the supplier

41. What does an enclosure notation in a business letter signify?
Internal records.
Work.
Something was sent with the letter.
Marketing.

42. Participating in community outreach activities might be considered a form of
Hidden costs.
Promotion.
Offer dissimilar products.
Color Harmonies

43. Research data displayed in charts - tables - and maps are an example of
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Asking for clarification.
Competing.
Create a mailing list.

44. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Board game.
Using a News Release.
Borrow funds.
Cheating.

45. An important aspect of typography in advertising involves the effective use of
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Internal. This is information you obtain by constantly monitoring your own actions.
Flexible work schedules.
Type

46. When you know your group's purpose what should you do next in a discussion?
Agree on ground rules for behavior.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Flexible work schedules.
Making a profit.

47. Feedback that you receive from self-evaluation is called __________ feedback.
Believe they have no control over their behavior.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Retaining.
Internal. This is information you obtain by constantly monitoring your own actions.

48. How does a group reach a decision by consensus?
Using a large visual.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Each member agrees to the same course of action.
Company handbook.

49. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
Using a News Release.
Hospitality
Travel Planning - the agent acts as a middle man.

50. Indirect cmpetition occurs only between businesses that_______?
Offer dissimilar products.
Friends.
Ask clarifying questions often.
Noninteractive content