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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Color Harmonies
Browser
Remain competitive.
Package.

2. Certain types of drawing media make it possible to
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Hidden costs.
Remain competitive.
Modify existing photographs.

3. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Cheating.
Browser
Respondents are more likely to misunderstand online questionnaires.
Guide the actions of others.

4. Which of the following is a characteristic of travel and tourism marketing...
Company handbook.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
An airline flying customers to their destination.

5. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Baby Sitting.
Shows the parts of a business transaction.
Modify existing photographs.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

6. Which of the following is a purpose of using color in advertising...
Using a large visual.
To affect a mood.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

7. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Hospitality
Many levels of menu items that rise to a narrow point.
Be a team player.

8. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Room accommodations that the guest has selected in the past.
Economic
It is legal to overbook a flight.
Close.

9. What is an example of distribution in the travel and tourism industry?
Using a large visual.
Something was sent with the letter.
Jurisdiction. Some courts do specific types of disputes etc.
An airline flying customers to their destination.

10. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
Retaining.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Believe they have no control over their behavior.

11. Internet Explorer is an example of __________ software
Antirobbery systems.
Browser
Hospitality
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

12. What is a technique that can be used to provide a positive attitude over the phone?

13. One of the most effective methods of locating job leads is asking for tips from...
Travel Planning - the agent acts as a middle man.
Friends.
Competing.
Company handbook.

14. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Antirobbery systems.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Approach.

15. Which of the following statements regarding using the Internet to administer questionnaires is true...
Guide the actions of others.
Database.
Employee.
Respondents are more likely to misunderstand online questionnaires.

16. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Agree on ground rules for behavior.
Friends.
Company handbook.
Purchasing.

17. What is an advantage of specialization of labor?
The business's image.
Increased production.
Modify existing photographs.
Company handbook.

18. How does a group reach a decision by consensus?
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Each member agrees to the same course of action.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Selling goods.

19. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Board game.
Travel Planning - the agent acts as a middle man.
Plan future business activities.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

20. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Close.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Retaining.
Friends.

21. Finance is the business function that involves managing
Shows the parts of a business transaction.
Money.
Being efficient.
Close.

22. Publications that provide specific information about particular fields and new products and styles are known as
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Hire employees.
Respondents are more likely to misunderstand online questionnaires.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

23. In what situation would vertical conflict in a channel of distribution?

24. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Baby Sitting.
Board game.
Yes - he should already have sent a follow-up letter.
Being efficient.

25. What is the core product that cruise lines provide passengers?
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Time.
Jurisdiction. Some courts do specific types of disputes etc.
Using a News Release.

26. Companies obtain internal information about their various business activities to operate effectively by monitoring
Respondents are more likely to misunderstand online questionnaires.
Internal records.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Browser

27. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
The business's image.
Network with others who have expertise in the industry.
Increased production.

28. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Suggestion.
Hidden costs.
Many levels of menu items that rise to a narrow point.
Check for and mark all errors in the ad.

29. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Create a mailing list.
Yes - he should already have sent a follow-up letter.
Cheating.
Borrow funds.

30. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Supporting Documents.
Being efficient.
Employee.
Maintaining.

31. When you know your group's purpose what should you do next in a discussion?
Agree on ground rules for behavior.
Using a News Release.
Hire employees.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

32. Which of the following often is an important part of creating effective advertising layouts...
Offer dissimilar products.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Using a large visual.
Guide the actions of others.

33. Information that will help with the decision-making process
Prepare a report.
Many levels of menu items that rise to a narrow point.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Written reports.

34. Indirect cmpetition occurs only between businesses that_______?
Money.
Using a large visual.
Maintaining.
Offer dissimilar products.

35. Which of the following is an advantage of a rolling budget?
Board game.
Believe they have no control over their behavior.
Being efficient.
It allows you to have a year-long budget in place at all times.

36. Participating in community outreach activities might be considered a form of
Promotion.
Economic
Agree on ground rules for behavior.
Be a team player.

37. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Using a News Release.
Travel Planning - the agent acts as a middle man.
Plan future business activities.
Employee.

38. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Competing.
Work.
To affect a mood.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

39. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Bid process.
Internal. This is information you obtain by constantly monitoring your own actions.
Shows the parts of a business transaction.
Hospitality

40. Business accounting information often is summarized In which of the following types of financial statements...
Board game.
Accomodate
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
It allows you to have a year-long budget in place at all times.

41. What is not a barrier to effective verbal communication?
Asking for clarification.
Borrow funds.
Close.
Maintaining.

42. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Equilibrium. Also called market clearing price.
Initiative.
Time.
Making a profit.

43. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Network with others who have expertise in the industry.
Plan future business activities.
Fear the unknown.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

44. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Specific credit-card procedures.
Equilibrium. Also called market clearing price.
Shows the parts of a business transaction.
Fear the unknown.

45. What does an enclosure notation in a business letter signify?
Offer dissimilar products.
Something was sent with the letter.
Increased production.
Create a mailing list.

46. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Shows the parts of a business transaction.
Create a mailing list.
Work.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

47. A change leader might find it difficult to get support from others in a group because the others may
Fear the unknown.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Hospitality and recreation cluster
Supporting Documents.

48. Which of the following is a consideration when a restaurant is selecting suppliers
The dependability of the supplier
Promotion.
Network with others who have expertise in the industry.
Marketing.

49. An important factor that affects the legal procedure is?
Package.
Jurisdiction. Some courts do specific types of disputes etc.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Be a team player.

50. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Noninteractive content
The business's image.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.