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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Access control systems - video systems - and cash-control devices are all
Check for and mark all errors in the ad.
Modify existing photographs.
Approach.
Antirobbery systems.

2. A change leader might find it difficult to get support from others in a group because the others may
Antirobbery systems.
Hospitality and recreation cluster
Being efficient.
Fear the unknown.

3. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Marketing.
Hospitality and recreation cluster
Specific credit-card procedures.
To increase profit.

4. What is the core product that cruise lines provide passengers?
Type
Close.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

5. Indirect cmpetition occurs only between businesses that_______?
Many levels of menu items that rise to a narrow point.
Remain competitive.
Marketing.
Offer dissimilar products.

6. To give others something they need or want
Package.
Friends.
Accomodate
Specific. Goals should be as specific as possible - not stated in general terms.

7. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Increased production.
Competing.
It is legal to overbook a flight.
Guide the actions of others.

8. Which of the following is a true statement about accident prevention...
Borrow funds.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Employees can reduce their risk for accidents by practicing good health habits.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

9. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Internal records.
Each member agrees to the same course of action.
Being efficient.
Remain competitive.

10. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Modify existing photographs.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Accomodate
Network with others who have expertise in the industry.

11. What service would be distributed by producer to agent to consumer?
Maintaining.
Travel Planning - the agent acts as a middle man.
Room accommodations that the guest has selected in the past.
Follow the instructions on the computer terminal screen.

12. What does the airline have the right to do when booking?
Specific. Goals should be as specific as possible - not stated in general terms.
To increase profit.
Fear the unknown.
It is legal to overbook a flight.

13. Business accounting information often is summarized In which of the following types of financial statements...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Network with others who have expertise in the industry.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Supporting Documents.

14. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Purchasing.
The business's image.
Equilibrium. Also called market clearing price.
Product extensions. A product extension is a good or service added to an existing product line or product category.

15. In what situation would vertical conflict in a channel of distribution?

16. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Be a team player.
Flexible work schedules.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
An open also know as public corporation where investors can buy stock.

17. Products that are available when they are needed have a ____ utility.
Prepare a report.
Purchasing.
Time.
Follow the instructions on the computer terminal screen.

18. Occupations involved in providing pleasure for people involved in leisure-time activities
To affect a mood.
Respondents are more likely to misunderstand online questionnaires.
Be a team player.
Hospitality and recreation cluster

19. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Agree on ground rules for behavior.
Retaining.
Remain competitive.
Work.

20. It is usually most effective for goals to be phrased in __________ terms.
Believe they have no control over their behavior.
Travel Planning - the agent acts as a middle man.
Specific. Goals should be as specific as possible - not stated in general terms.
Motel.

21. One of the responsibilities of the business activity mof human resources management is to?
Suggestion.
Making a profit.
Flexible work schedules.
Hire employees.

22. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Medical kit and cellular phone.
Remain competitive.
Asking for clarification.
Type

23. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Smile often. They can be 'heard' over the phone.
Cheating.
Flexible work schedules.
Product extensions. A product extension is a good or service added to an existing product line or product category.

24. Which of the following often is an important part of creating effective advertising layouts...
Work.
Using a large visual.
Promotion.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

25. What is a business calculating when it determines how much it earns from the sale of one additional item?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Motel.
Using a large visual.
Hire employees.

26. What do businesses often need to do to continue operating when they experience negative cash flow?
Retaining.
Possible objections.
Bid process.
Borrow funds.

27. Finance is the business function that involves managing
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Prepare a report.
Baby Sitting.
Money.

28. One of the most effective methods of locating job leads is asking for tips from...
Friends.
Be a team player.
Making a profit.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

29. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Bid process.
Color Harmonies
Purchasing.
Follow the instructions on the computer terminal screen.

30. In what primary way does a T account benefit an accountant in maintaining financial records?
Specific. Goals should be as specific as possible - not stated in general terms.
Increased production.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Shows the parts of a business transaction.

31. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Work.
Silent customers.
Cheating.
Hire employees.

32. Publications that provide specific information about particular fields and new products and styles are known as
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Marketing.
Noninteractive content
Prepare a report.

33. Which of the following is a characteristic of travel and tourism marketing...
Borrow funds.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Economic

34. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Something was sent with the letter.
Hidden costs.
Equilibrium. Also called market clearing price.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

35. When you know your group's purpose what should you do next in a discussion?
Create a mailing list.
Maintaining.
Agree on ground rules for behavior.
Friends.

36. Which of the following has a significant impact on the composition of a print ad...
Money.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Color Harmonies
Be a team player.

37. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Board game.
Agree on ground rules for behavior.
Internal. This is information you obtain by constantly monitoring your own actions.
Close.

38. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Suggestion.
Check for and mark all errors in the ad.
Money.

39. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Package.
Follow the instructions on the computer terminal screen.
Promotion.
Browser

40. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Shows the parts of a business transaction.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Something was sent with the letter.
Package.

41. What is a technique that can be used to provide a positive attitude over the phone?

42. How does a group reach a decision by consensus?
Each member agrees to the same course of action.
Specific credit-card procedures.
Agree on ground rules for behavior.
Product/service management.

43. What is a guideline employees should follow to be good listeners?
Suggestion.
Package.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Ask clarifying questions often.

44. Internet Explorer is an example of __________ software
Internal records.
Browser
Network with others who have expertise in the industry.
An airline flying customers to their destination.

45. Research data displayed in charts - tables - and maps are an example of
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Browser
Using a large visual.
Written reports.

46. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Each member agrees to the same course of action.
Silent customers.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Check for and mark all errors in the ad.

47. What is an example of distribution in the travel and tourism industry?
An airline flying customers to their destination.
Friends.
Baby Sitting.
Time.

48. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Cheating.
It is legal to overbook a flight.
Board game.
Economic

49. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Product/service management.
Selling goods.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

50. What is a type of material often included as attachment to the appendix of short reports?
Supporting Documents.
Flexible work schedules.
Friends.
An open also know as public corporation where investors can buy stock.