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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Fear the unknown.
Hidden costs.
Offer dissimilar products.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

2. Why do business managers often prepare and use presentation software to support reports?
Remain competitive.
To simplify complex information.
Money.
Follow the instructions on the computer terminal screen.

3. Which of the following has a significant impact on the composition of a print ad...
Employee.
Color Harmonies
Follow the instructions on the computer terminal screen.
Type

4. What do companies try to accomplish when extending credit to customers?
Internal. This is information you obtain by constantly monitoring your own actions.
Type
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Promotion.

5. Information that will help with the decision-making process
Using a News Release.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Written reports.
Marketing.

6. Three types of communication usually found in a business with a formal communication newtwork are...
Create a mailing list.
Meeting deadlines.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Travel Planning - the agent acts as a middle man.

7. An important aspect of typography in advertising involves the effective use of
Bid process.
Competing.
To affect a mood.
Type

8. Indirect cmpetition occurs only between businesses that_______?
Jurisdiction. Some courts do specific types of disputes etc.
Offer dissimilar products.
An airline flying customers to their destination.
Shows the parts of a business transaction.

9. Which of the following is a true statement about accident prevention...
Employees can reduce their risk for accidents by practicing good health habits.
Yes - he should already have sent a follow-up letter.
Being efficient.
Approach.

10. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Cheating.
Product/service management.
Employee.
Making a profit.

11. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Company handbook.
Motel.
Borrow funds.
Using a News Release.

12. An important factor that affects the legal procedure is?
Asking for clarification.
Jurisdiction. Some courts do specific types of disputes etc.
Suggestion.
To affect a mood.

13. Which of the following is a way to show interest and enthusiasm...
Modify existing photographs.
Increased production.
Meeting deadlines.
Hidden costs.

14. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
Respondents are more likely to misunderstand online questionnaires.
Using a large visual.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

15. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Yes - he should already have sent a follow-up letter.
Close.
Employee.
The dependability of the supplier

16. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Room accommodations that the guest has selected in the past.
Yes - he should already have sent a follow-up letter.
Many levels of menu items that rise to a narrow point.
Follow the instructions on the computer terminal screen.

17. What is an advantage of specialization of labor?
Promotion.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
The business's image.
Increased production.

18. Managers who make a return on the business investment are
Suggestion.
Making a profit.
Hospitality
To increase profit.

19. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Product/service management.
An open also know as public corporation where investors can buy stock.
Travel Planning - the agent acts as a middle man.
It is legal to overbook a flight.

20. The friendly reception and treatment of guests
To affect a mood.
Hospitality
Agree on ground rules for behavior.
Package.

21. When developing persuasive business letters it is important for the writer to think about the reader's...?
Travel Planning - the agent acts as a middle man.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Possible objections.
Something was sent with the letter.

22. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
An open also know as public corporation where investors can buy stock.
Believe they have no control over their behavior.
Baby Sitting.
Suggestion.

23. What does an enclosure notation in a business letter signify?
Asking for clarification.
Something was sent with the letter.
Believe they have no control over their behavior.
Jurisdiction. Some courts do specific types of disputes etc.

24. What do managers often do after a project has been successfully completed?
Fear the unknown.
Time.
Suggestion.
Prepare a report.

25. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Work.
Database.
To increase profit.
Offer dissimilar products.

26. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Agree on ground rules for behavior.
Purchasing.
Motel.
Selling goods.

27. Finance is the business function that involves managing
To simplify complex information.
Selling goods.
Specific. Goals should be as specific as possible - not stated in general terms.
Money.

28. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Each member agrees to the same course of action.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

29. What is a guideline employees should follow to be good listeners?
Ask clarifying questions often.
Marketing.
Browser
Color Harmonies

30. Feedback that you receive from self-evaluation is called __________ feedback.
Employees can reduce their risk for accidents by practicing good health habits.
An open also know as public corporation where investors can buy stock.
Suggestion.
Internal. This is information you obtain by constantly monitoring your own actions.

31. A hotel's employees are usually expected to dress in a manner which reflects

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32. Internet Explorer is an example of __________ software
Approach.
Prepare a report.
Time.
Browser

33. Which of the following steps in the selling process would salespersons take first...
Many levels of menu items that rise to a narrow point.
Each member agrees to the same course of action.
Approach.
The dependability of the supplier

34. What is a technique that can be used to provide a positive attitude over the phone?

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35. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Motel.
Hidden costs.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Jurisdiction. Some courts do specific types of disputes etc.

36. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Browser
Competing.
Bid process.

37. Certain types of drawing media make it possible to
Believe they have no control over their behavior.
Modify existing photographs.
Marketing.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

38. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Specific credit-card procedures.
Noninteractive content
Employee.
Browser

39. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
The dependability of the supplier
Company handbook.
Hidden costs.
Being efficient.

40. Which of the following is a consideration when a restaurant is selecting suppliers
Fear the unknown.
Asking for clarification.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
The dependability of the supplier

41. What is a type of material often included as attachment to the appendix of short reports?
Room accommodations that the guest has selected in the past.
Cheating.
Supporting Documents.
Accomodate

42. What is an example of distribution in the travel and tourism industry?
Retaining.
An airline flying customers to their destination.
Borrow funds.
Agree on ground rules for behavior.

43. Research data displayed in charts - tables - and maps are an example of
Hospitality and recreation cluster
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Type
Something was sent with the letter.

44. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
The dependability of the supplier
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Approach.
Yes - he should already have sent a follow-up letter.

45. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Competing.
Hidden costs.
Agree on ground rules for behavior.
Flexible work schedules.

46. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Bid process.
The dependability of the supplier
Create a mailing list.
Marketing.

47. Business accounting information often is summarized In which of the following types of financial statements...
Medical kit and cellular phone.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Flexible work schedules.
Offer dissimilar products.

48. What do businesses often need to do to continue operating when they experience negative cash flow?
Being efficient.
Approach.
Internal records.
Borrow funds.

49. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Hidden costs.
Database.
Maintaining.
Competing.

50. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Silent customers.
Room accommodations that the guest has selected in the past.
Something was sent with the letter.