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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Bid process.
Product/service management.
Something was sent with the letter.
Maintaining.

2. In what primary way does a T account benefit an accountant in maintaining financial records?
Fear the unknown.
Hire employees.
Using a large visual.
Shows the parts of a business transaction.

3. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Travel Planning - the agent acts as a middle man.
Supporting Documents.
Medical kit and cellular phone.
Hospitality and recreation cluster

4. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Antirobbery systems.
It is legal to overbook a flight.
Baby Sitting.
Being efficient.

5. Which of the following is a characteristic of travel and tourism marketing...
Borrow funds.
Maintaining.
Employee.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

6. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Hidden costs.
Increased production.
Believe they have no control over their behavior.
Yes - he should already have sent a follow-up letter.

7. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Friends.
Silent customers.
Specific. Goals should be as specific as possible - not stated in general terms.
Fear the unknown.

8. Certain types of drawing media make it possible to
An open also know as public corporation where investors can buy stock.
Yes - he should already have sent a follow-up letter.
Modify existing photographs.
Employee.

9. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Time.
Package.
Work.
Noninteractive content

10. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Respondents are more likely to misunderstand online questionnaires.
Smile often. They can be 'heard' over the phone.
Employees can reduce their risk for accidents by practicing good health habits.
Using a News Release.

11. What do managers often do after a project has been successfully completed?
Employee.
Medical kit and cellular phone.
Internal. This is information you obtain by constantly monitoring your own actions.
Prepare a report.

12. When you know your group's purpose what should you do next in a discussion?
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Marketing.
Agree on ground rules for behavior.
Hospitality and recreation cluster

13. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Cheating.
Create a mailing list.
Package.
Possible objections.

14. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Fear the unknown.
Asking for clarification.
Hospitality and recreation cluster
Many levels of menu items that rise to a narrow point.

15. Which of the following statements regarding using the Internet to administer questionnaires is true...
Respondents are more likely to misunderstand online questionnaires.
Many levels of menu items that rise to a narrow point.
Selling goods.
Suggestion.

16. One of the responsibilities of the business activity mof human resources management is to?
Meeting deadlines.
Hire employees.
Database.
Purchasing.

17. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Motel.
Cheating.
Marketing.
Hospitality

18. What is a type of material often included as attachment to the appendix of short reports?
Supporting Documents.
Meeting deadlines.
Specific. Goals should be as specific as possible - not stated in general terms.
Hospitality

19. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Guide the actions of others.
Browser
Using a News Release.
An open also know as public corporation where investors can buy stock.

20. An important aspect of typography in advertising involves the effective use of
Time.
Medical kit and cellular phone.
Type
Employee.

21. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Database.
Employee.
Browser
Increased production.

22. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Promotion.
Baby Sitting.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Employee.

23. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Plan future business activities.
Selling goods.
Promotion.
Each member agrees to the same course of action.

24. Which of the following is a true statement about accident prevention...
Supporting Documents.
Type
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Employees can reduce their risk for accidents by practicing good health habits.

25. An important factor that affects the legal procedure is?
Medical kit and cellular phone.
Be a team player.
Jurisdiction. Some courts do specific types of disputes etc.
Each member agrees to the same course of action.

26. It is usually most effective for goals to be phrased in __________ terms.
Noninteractive content
Prepare a report.
Specific. Goals should be as specific as possible - not stated in general terms.
Modify existing photographs.

27. Internet Explorer is an example of __________ software
Board game.
Yes - he should already have sent a follow-up letter.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Browser

28. Which of the following is an advantage of a rolling budget?
Type
It allows you to have a year-long budget in place at all times.
Using a News Release.
Browser

29. Indirect cmpetition occurs only between businesses that_______?
Offer dissimilar products.
Increased production.
Room accommodations that the guest has selected in the past.
Time.

30. Companies obtain internal information about their various business activities to operate effectively by monitoring
Motel.
Hidden costs.
Internal records.
Baby Sitting.

31. What does the airline have the right to do when booking?
To affect a mood.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Friends.
It is legal to overbook a flight.

32. What do businesses often need to do to continue operating when they experience negative cash flow?
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Borrow funds.
Selling goods.
Using a large visual.

33. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Economic
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Purchasing.

34. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Board game.
Increased production.
Bid process.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

35. When developing persuasive business letters it is important for the writer to think about the reader's...?
An airline flying customers to their destination.
Suggestion.
Possible objections.
Marketing.

36. Why do business managers often prepare and use presentation software to support reports?
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
To simplify complex information.
The dependability of the supplier
Baby Sitting.

37. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
An open also know as public corporation where investors can buy stock.
Being efficient.
Hidden costs.
Meeting deadlines.

38. Occupations involved in providing pleasure for people involved in leisure-time activities
Medical kit and cellular phone.
Accomodate
Equilibrium. Also called market clearing price.
Hospitality and recreation cluster

39. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Database.
Using a News Release.
Baby Sitting.

40. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Package.
Respondents are more likely to misunderstand online questionnaires.
Remain competitive.
Equilibrium. Also called market clearing price.

41. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Product/service management.
Travel Planning - the agent acts as a middle man.
Selling goods.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

42. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Work.
Hidden costs.
To increase profit.
Bid process.

43. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Internal records.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Marketing.
Network with others who have expertise in the industry.

44. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Medical kit and cellular phone.
Yes - he should already have sent a follow-up letter.
Hidden costs.
Jurisdiction. Some courts do specific types of disputes etc.

45. Which of the following is a purpose of using color in advertising...
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
The business's image.
To affect a mood.
Cheating.

46. A hotel's employees are usually expected to dress in a manner which reflects

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47. Which of the following is a way to show interest and enthusiasm...
Agree on ground rules for behavior.
Equilibrium. Also called market clearing price.
Asking for clarification.
Meeting deadlines.

48. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Bid process.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Being efficient.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

49. To develop effective political relationships within an organization - it is important for an individual to
To simplify complex information.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Time.
Be a team player.

50. One of the most effective methods of locating job leads is asking for tips from...
To increase profit.
Friends.
Hidden costs.
Being efficient.