Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is a type of material often included as attachment to the appendix of short reports?
Believe they have no control over their behavior.
Ask clarifying questions often.
Company handbook.
Supporting Documents.

2. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Suggestion.
Network with others who have expertise in the industry.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Economic

3. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
An open also know as public corporation where investors can buy stock.
Create a mailing list.
Smile often. They can be 'heard' over the phone.
Marketing.

4. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Internal. This is information you obtain by constantly monitoring your own actions.
Competing.
Yes - he should already have sent a follow-up letter.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

5. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Yes - he should already have sent a follow-up letter.
Using a large visual.
Offer dissimilar products.

6. It is usually most effective for goals to be phrased in __________ terms.
Offer dissimilar products.
The business's image.
Each member agrees to the same course of action.
Specific. Goals should be as specific as possible - not stated in general terms.

7. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Be a team player.
Cheating.
Supporting Documents.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

8. Why do business managers often prepare and use presentation software to support reports?
Product extensions. A product extension is a good or service added to an existing product line or product category.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
To simplify complex information.
Type

9. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Suggestion.
Marketing.
Written reports.
It allows you to have a year-long budget in place at all times.

10. Internet Explorer is an example of __________ software
Economic
Browser
Type
Suggestion.

11. What do businesses often need to do to continue operating when they experience negative cash flow?
Be a team player.
Borrow funds.
Using a News Release.
Written reports.

12. Which of the following steps in the selling process would salespersons take first...
Bid process.
Written reports.
Baby Sitting.
Approach.

13. What is a guideline employees should follow to be good listeners?
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Friends.
Ask clarifying questions often.
Yes - he should already have sent a follow-up letter.

14. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Being efficient.
Possible objections.
Browser
Company handbook.

15. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
Product/service management.
Each member agrees to the same course of action.
Yes - he should already have sent a follow-up letter.

16. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Equilibrium. Also called market clearing price.
Motel.
Package.
Fear the unknown.

17. A change leader might find it difficult to get support from others in a group because the others may
Making a profit.
Initiative.
Using a News Release.
Fear the unknown.

18. Research data displayed in charts - tables - and maps are an example of
Using a large visual.
Remain competitive.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

19. Access control systems - video systems - and cash-control devices are all
Respondents are more likely to misunderstand online questionnaires.
Database.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Antirobbery systems.

20. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Competing.
Something was sent with the letter.
Follow the instructions on the computer terminal screen.
Asking for clarification.

21. Publications that provide specific information about particular fields and new products and styles are known as
Agree on ground rules for behavior.
Fear the unknown.
Borrow funds.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

22. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
An open also know as public corporation where investors can buy stock.
Board game.
Prepare a report.
Specific. Goals should be as specific as possible - not stated in general terms.

23. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Room accommodations that the guest has selected in the past.
The dependability of the supplier
Purchasing.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

24. Companies obtain internal information about their various business activities to operate effectively by monitoring
Work.
Internal records.
Database.
Approach.

25. To prevent point-of-sale fraud - businesses usually use
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Plan future business activities.
Prepare a report.
Specific credit-card procedures.

26. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Promotion.
Offer dissimilar products.
Noninteractive content
Meeting deadlines.

27. Which of the following statements regarding using the Internet to administer questionnaires is true...
Hire employees.
Respondents are more likely to misunderstand online questionnaires.
Maintaining.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

28. What is an advantage of specialization of labor?
Increased production.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Baby Sitting.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

29. What do managers often do after a project has been successfully completed?
Specific. Goals should be as specific as possible - not stated in general terms.
Offer dissimilar products.
Prepare a report.
Equilibrium. Also called market clearing price.

30. Business accounting information often is summarized In which of the following types of financial statements...
Using a large visual.
Motel.
Fear the unknown.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

31. What is the core product that cruise lines provide passengers?
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Supporting Documents.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

32. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Many levels of menu items that rise to a narrow point.
Hire employees.
The dependability of the supplier
Baby Sitting.

33. Feedback that you receive from self-evaluation is called __________ feedback.
Approach.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Internal. This is information you obtain by constantly monitoring your own actions.
Marketing.

34. Indirect cmpetition occurs only between businesses that_______?
Offer dissimilar products.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Specific. Goals should be as specific as possible - not stated in general terms.
Written reports.

35. Which of the following is an advantage of a rolling budget?
An open also know as public corporation where investors can buy stock.
To affect a mood.
It allows you to have a year-long budget in place at all times.
Using a large visual.

36. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
It allows you to have a year-long budget in place at all times.
Increased production.
An open also know as public corporation where investors can buy stock.

37. What do companies try to accomplish when extending credit to customers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Equilibrium. Also called market clearing price.
Type
Company handbook.

38. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Offer dissimilar products.
Flexible work schedules.
Browser
Increased production.

39. The friendly reception and treatment of guests
Asking for clarification.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Hospitality
Supporting Documents.

40. One of the most effective methods of locating job leads is asking for tips from...
Purchasing.
Product/service management.
Browser
Friends.

41. One of the barriers to assertiveness for some people is that they
Friends.
Believe they have no control over their behavior.
Meeting deadlines.
Work.

42. Which of the following has a significant impact on the composition of a print ad...
Accomodate
Something was sent with the letter.
Color Harmonies
Agree on ground rules for behavior.

43. To develop effective political relationships within an organization - it is important for an individual to
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Be a team player.
Remain competitive.
Supporting Documents.

44. To give others something they need or want
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Accomodate
Using a News Release.
Prepare a report.

45. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Making a profit.
Promotion.
Silent customers.
Hospitality

46. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
To increase profit.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Equilibrium. Also called market clearing price.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

47. Before returning an advertising proof to the newspaper - the advertiser should
Color Harmonies
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Specific. Goals should be as specific as possible - not stated in general terms.
Check for and mark all errors in the ad.

48. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Noninteractive content
Equilibrium. Also called market clearing price.
Employee.
Bid process.

49. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
It is legal to overbook a flight.
Making a profit.
Package.
Hospitality

50. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Promotion.
Follow the instructions on the computer terminal screen.
Employees can reduce their risk for accidents by practicing good health habits.
Retaining.