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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following is a way to show interest and enthusiasm...
Work.
Meeting deadlines.
Flexible work schedules.
Purchasing.

2. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Approach.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Jurisdiction. Some courts do specific types of disputes etc.

3. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Plan future business activities.
Noninteractive content
An open also know as public corporation where investors can buy stock.
Modify existing photographs.

4. Which of the following statements regarding using the Internet to administer questionnaires is true...
Respondents are more likely to misunderstand online questionnaires.
Work.
Yes - he should already have sent a follow-up letter.
Room accommodations that the guest has selected in the past.

5. Business accounting information often is summarized In which of the following types of financial statements...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
The dependability of the supplier
Cheating.
Promotion.

6. To give others something they need or want
Product/service management.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Accomodate
Remain competitive.

7. What service would be distributed by producer to agent to consumer?
Create a mailing list.
Travel Planning - the agent acts as a middle man.
Initiative.
Jurisdiction. Some courts do specific types of disputes etc.

8. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Company handbook.
Initiative.
Believe they have no control over their behavior.
Making a profit.

9. One of the most effective methods of locating job leads is asking for tips from...
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Friends.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Specific. Goals should be as specific as possible - not stated in general terms.

10. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
The dependability of the supplier
Agree on ground rules for behavior.
Modify existing photographs.
Motel.

11. Research data displayed in charts - tables - and maps are an example of
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Money.

12. What do companies try to accomplish when extending credit to customers?
Follow the instructions on the computer terminal screen.
Modify existing photographs.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Board game.

13. Certain types of drawing media make it possible to
To simplify complex information.
Using a large visual.
Modify existing photographs.
Increased production.

14. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Bid process.
Hospitality and recreation cluster
Money.
Smile often. They can be 'heard' over the phone.

15. What is a technique that can be used to provide a positive attitude over the phone?

16. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Promotion.
The dependability of the supplier
Silent customers.

17. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Supporting Documents.
Maintaining.
The dependability of the supplier

18. A change leader might find it difficult to get support from others in a group because the others may
Modify existing photographs.
Fear the unknown.
Check for and mark all errors in the ad.
To simplify complex information.

19. An important factor that affects the legal procedure is?
Jurisdiction. Some courts do specific types of disputes etc.
Promotion.
Approach.
Guide the actions of others.

20. Which of the following is a characteristic of travel and tourism marketing...
Competing.
Type
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Silent customers.

21. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Being efficient.
Employees can reduce their risk for accidents by practicing good health habits.
Work.
Meeting deadlines.

22. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Database.
Borrow funds.
Supporting Documents.
An open also know as public corporation where investors can buy stock.

23. Which of the following is a consideration when a restaurant is selecting suppliers
Flexible work schedules.
Be a team player.
Internal records.
The dependability of the supplier

24. Publications that provide specific information about particular fields and new products and styles are known as
It allows you to have a year-long budget in place at all times.
Noninteractive content
Color Harmonies
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

25. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Suggestion.
Selling goods.
Product/service management.
Agree on ground rules for behavior.

26. Participating in community outreach activities might be considered a form of
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Promotion.
It is legal to overbook a flight.
Written reports.

27. Feedback that you receive from self-evaluation is called __________ feedback.
Retaining.
Work.
Internal. This is information you obtain by constantly monitoring your own actions.
Suggestion.

28. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
An open also know as public corporation where investors can buy stock.
Specific. Goals should be as specific as possible - not stated in general terms.
Marketing.
Cheating.

29. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
An open also know as public corporation where investors can buy stock.
Agree on ground rules for behavior.
Cheating.
Purchasing.

30. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
To increase profit.
Maintaining.
The business's image.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

31. Which of the following is a purpose of using color in advertising...
Hospitality and recreation cluster
To affect a mood.
Ask clarifying questions often.
Supporting Documents.

32. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Maintaining.
Medical kit and cellular phone.
The business's image.

33. Which of the following steps in the selling process would salespersons take first...
The dependability of the supplier
Using a large visual.
Approach.
Create a mailing list.

34. A hotel's employees are usually expected to dress in a manner which reflects

35. What is an example of distribution in the travel and tourism industry?
An airline flying customers to their destination.
Offer dissimilar products.
Baby Sitting.
Network with others who have expertise in the industry.

36. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Promotion.
Guide the actions of others.
Room accommodations that the guest has selected in the past.

37. It is usually most effective for goals to be phrased in __________ terms.
Approach.
Cheating.
Time.
Specific. Goals should be as specific as possible - not stated in general terms.

38. To prevent point-of-sale fraud - businesses usually use
Board game.
Specific credit-card procedures.
Smile often. They can be 'heard' over the phone.
Making a profit.

39. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Employees can reduce their risk for accidents by practicing good health habits.
Suggestion.
To increase profit.
Time.

40. In what situation would vertical conflict in a channel of distribution?

41. Why do business managers often prepare and use presentation software to support reports?
To simplify complex information.
Specific credit-card procedures.
Asking for clarification.
Antirobbery systems.

42. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
The business's image.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Check for and mark all errors in the ad.

43. What is the core product that cruise lines provide passengers?
An open also know as public corporation where investors can buy stock.
Economic
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

44. Products that are available when they are needed have a ____ utility.
Plan future business activities.
Time.
Many levels of menu items that rise to a narrow point.
Meeting deadlines.

45. Managers who make a return on the business investment are
Fear the unknown.
Making a profit.
It is legal to overbook a flight.
Board game.

46. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Flexible work schedules.
Initiative.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

47. One of the responsibilities of the business activity mof human resources management is to?
An airline flying customers to their destination.
Motel.
Create a mailing list.
Hire employees.

48. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Baby Sitting.
Bid process.
The dependability of the supplier
Motel.

49. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Agree on ground rules for behavior.
Cheating.
Selling goods.
Remain competitive.

50. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
Increased production.
Many levels of menu items that rise to a narrow point.
Internal records.