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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Promotion.
Flexible work schedules.
Baby Sitting.
Hire employees.

2. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Many levels of menu items that rise to a narrow point.
Network with others who have expertise in the industry.
Employees can reduce their risk for accidents by practicing good health habits.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

3. Which of the following statements regarding using the Internet to administer questionnaires is true...
Room accommodations that the guest has selected in the past.
Respondents are more likely to misunderstand online questionnaires.
Internal. This is information you obtain by constantly monitoring your own actions.
Motel.

4. Which of the following is an advantage of a rolling budget?
It allows you to have a year-long budget in place at all times.
Medical kit and cellular phone.
Guide the actions of others.
Suggestion.

5. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Create a mailing list.
Offer dissimilar products.
Supporting Documents.

6. Occupations involved in providing pleasure for people involved in leisure-time activities
Product/service management.
Board game.
Hospitality and recreation cluster
Room accommodations that the guest has selected in the past.

7. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Hospitality and recreation cluster
To increase profit.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Being efficient.

8. Information that will help with the decision-making process
Written reports.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Close.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

9. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Promotion.
Being efficient.
The business's image.
An open also know as public corporation where investors can buy stock.

10. Certain types of drawing media make it possible to
Silent customers.
Maintaining.
Package.
Modify existing photographs.

11. What is an advantage of specialization of labor?
Increased production.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Modify existing photographs.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

12. Publications that provide specific information about particular fields and new products and styles are known as
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Purchasing.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Prepare a report.

13. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Borrow funds.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Be a team player.
Economic

14. What is a guideline employees should follow to be good listeners?
Offer dissimilar products.
Ask clarifying questions often.
Motel.
Antirobbery systems.

15. One of the barriers to assertiveness for some people is that they
Room accommodations that the guest has selected in the past.
Believe they have no control over their behavior.
Being efficient.
Silent customers.

16. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Board game.
Written reports.
Purchasing.
Specific. Goals should be as specific as possible - not stated in general terms.

17. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Suggestion.
Marketing.
Board game.
Equilibrium. Also called market clearing price.

18. What is a type of material often included as attachment to the appendix of short reports?
Specific. Goals should be as specific as possible - not stated in general terms.
Many levels of menu items that rise to a narrow point.
Supporting Documents.
Meeting deadlines.

19. Feedback that you receive from self-evaluation is called __________ feedback.
Bid process.
To affect a mood.
Internal. This is information you obtain by constantly monitoring your own actions.
Modify existing photographs.

20. Which of the following steps in the selling process would salespersons take first...
Retaining.
Supporting Documents.
Medical kit and cellular phone.
Approach.

21. Access control systems - video systems - and cash-control devices are all
Color Harmonies
Jurisdiction. Some courts do specific types of disputes etc.
Maintaining.
Antirobbery systems.

22. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Motel.
Browser
Follow the instructions on the computer terminal screen.

23. What does an enclosure notation in a business letter signify?
Something was sent with the letter.
Equilibrium. Also called market clearing price.
Marketing.
Package.

24. Which of the following often is an important part of creating effective advertising layouts...
Offer dissimilar products.
Written reports.
Using a large visual.
Baby Sitting.

25. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Selling goods.
Medical kit and cellular phone.
Equilibrium. Also called market clearing price.
Friends.

26. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Hospitality
Many levels of menu items that rise to a narrow point.
Prepare a report.
Something was sent with the letter.

27. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Product extensions. A product extension is a good or service added to an existing product line or product category.
Money.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

28. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Specific. Goals should be as specific as possible - not stated in general terms.
Noninteractive content
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Cheating.

29. To give others something they need or want
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Increased production.
Database.
Accomodate

30. What do businesses often need to do to continue operating when they experience negative cash flow?
An airline flying customers to their destination.
Using a News Release.
Guide the actions of others.
Borrow funds.

31. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Maintaining.
To affect a mood.
Medical kit and cellular phone.

32. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Product/service management.
Respondents are more likely to misunderstand online questionnaires.
Close.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

33. Why do business managers often prepare and use presentation software to support reports?
To simplify complex information.
Possible objections.
Approach.
Plan future business activities.

34. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Specific. Goals should be as specific as possible - not stated in general terms.
Remain competitive.
Silent customers.
Hidden costs.

35. What does the airline have the right to do when booking?
It is legal to overbook a flight.
Competing.
Travel Planning - the agent acts as a middle man.
To increase profit.

36. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Maintaining.
Initiative.
Asking for clarification.
Medical kit and cellular phone.

37. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Written reports.
Antirobbery systems.
Guide the actions of others.
Marketing.

38. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
To increase profit.
Competing.
Initiative.
Plan future business activities.

39. Three types of communication usually found in a business with a formal communication newtwork are...
To increase profit.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Work.
Employee.

40. An important aspect of typography in advertising involves the effective use of
Type
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Plan future business activities.
Company handbook.

41. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Initiative.
Written reports.
Silent customers.
Marketing.

42. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
An open also know as public corporation where investors can buy stock.
Follow the instructions on the computer terminal screen.
Work.
Browser

43. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Friends.
Borrow funds.
Supporting Documents.
Remain competitive.

44. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Yes - he should already have sent a follow-up letter.
Medical kit and cellular phone.
The dependability of the supplier
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

45. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Accomodate
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Increased production.
Selling goods.

46. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Using a News Release.
Create a mailing list.
Database.
Noninteractive content

47. The friendly reception and treatment of guests
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Hospitality and recreation cluster
Hospitality
Initiative.

48. Which of the following is a characteristic of travel and tourism marketing...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Shows the parts of a business transaction.
Employees can reduce their risk for accidents by practicing good health habits.

49. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Silent customers.
Borrow funds.
Database.
Hire employees.

50. A change leader might find it difficult to get support from others in a group because the others may
Employees can reduce their risk for accidents by practicing good health habits.
Fear the unknown.
Internal. This is information you obtain by constantly monitoring your own actions.
To affect a mood.