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Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What do companies try to accomplish when extending credit to customers?






2. Which of the following is a way to show interest and enthusiasm...






3. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...






4. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






5. In what primary way does a T account benefit an accountant in maintaining financial records?






6. Participating in community outreach activities might be considered a form of






7. One of the most effective methods of locating job leads is asking for tips from...






8. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n






9. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to






10. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...






11. Which of the following is a true statement about accident prevention...






12. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of






13. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of






14. An important factor that affects the legal procedure is?






15. In what situation would vertical conflict in a channel of distribution?

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16. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can






17. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of






18. Which of the following has a significant impact on the composition of a print ad...






19. What do businesses often need to do to continue operating when they experience negative cash flow?






20. Managers who make a return on the business investment are






21. A change leader might find it difficult to get support from others in a group because the others may






22. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...






23. To give others something they need or want






24. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel






25. To prevent point-of-sale fraud - businesses usually use






26. What is the core product that cruise lines provide passengers?






27. The friendly reception and treatment of guests






28. The development of goods and services that best satisfy consumer needs and wants is a major goal of






29. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...






30. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






31. Which of the following would not be part of the responsibilities of a hotel's maintenance department...






32. A hotel's employees are usually expected to dress in a manner which reflects

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33. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...






34. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company






35. How does a group reach a decision by consensus?






36. Internet Explorer is an example of __________ software






37. Why do business managers often prepare and use presentation software to support reports?






38. Feedback that you receive from self-evaluation is called __________ feedback.






39. What hospitality service is a hotel employee most likely to recommend to a guest with young children?






40. One of the responsibilities of the business activity mof human resources management is to?






41. When developing persuasive business letters it is important for the writer to think about the reader's...?






42. Publications that provide specific information about particular fields and new products and styles are known as






43. Products that are available when they are needed have a ____ utility.






44. Research data displayed in charts - tables - and maps are an example of






45. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.






46. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...






47. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...






48. Information that will help with the decision-making process






49. What is a business calculating when it determines how much it earns from the sale of one additional item?






50. Which of the following steps in the selling process would salespersons take first...







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