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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Specific. Goals should be as specific as possible - not stated in general terms.
Modify existing photographs.
Supporting Documents.
Guide the actions of others.

2. What is a guideline employees should follow to be good listeners?
Ask clarifying questions often.
Meeting deadlines.
Hire employees.
Company handbook.

3. What do companies try to accomplish when extending credit to customers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Specific. Goals should be as specific as possible - not stated in general terms.
Supporting Documents.

4. Which of the following is a way to show interest and enthusiasm...
Meeting deadlines.
Check for and mark all errors in the ad.
Competing.
Yes - he should already have sent a follow-up letter.

5. Which of the following often is an important part of creating effective advertising layouts...
Baby Sitting.
Using a large visual.
Shows the parts of a business transaction.
Bid process.

6. Which of the following statements regarding using the Internet to administer questionnaires is true...
Hospitality and recreation cluster
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Being efficient.
Respondents are more likely to misunderstand online questionnaires.

7. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Product extensions. A product extension is a good or service added to an existing product line or product category.
Something was sent with the letter.
Possible objections.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

8. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Browser
Competing.
Selling goods.
Increased production.

9. What is the core product that cruise lines provide passengers?
To increase profit.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Network with others who have expertise in the industry.
Making a profit.

10. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Economic
Follow the instructions on the computer terminal screen.
Type
Plan future business activities.

11. Products that are available when they are needed have a ____ utility.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Work.
Time.
Fear the unknown.

12. Companies obtain internal information about their various business activities to operate effectively by monitoring
Internal records.
Cheating.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Plan future business activities.

13. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
An open also know as public corporation where investors can buy stock.
Approach.
Economic

14. Three types of communication usually found in a business with a formal communication newtwork are...
Browser
Many levels of menu items that rise to a narrow point.
Possible objections.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

15. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Smile often. They can be 'heard' over the phone.
To increase profit.
Accomodate
Browser

16. Which of the following is a true statement about accident prevention...
Specific credit-card procedures.
Equilibrium. Also called market clearing price.
Asking for clarification.
Employees can reduce their risk for accidents by practicing good health habits.

17. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Maintaining.
Be a team player.
Hidden costs.
Believe they have no control over their behavior.

18. Before returning an advertising proof to the newspaper - the advertiser should
Initiative.
Increased production.
Antirobbery systems.
Check for and mark all errors in the ad.

19. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Cheating.
Using a large visual.
Fear the unknown.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

20. Occupations involved in providing pleasure for people involved in leisure-time activities
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Remain competitive.
Type
Hospitality and recreation cluster

21. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Respondents are more likely to misunderstand online questionnaires.
Marketing.
Package.
Modify existing photographs.

22. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Work.
To increase profit.
Suggestion.
Create a mailing list.

23. Business accounting information often is summarized In which of the following types of financial statements...
Specific. Goals should be as specific as possible - not stated in general terms.
Bid process.
Competing.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

24. One of the responsibilities of the business activity mof human resources management is to?
Approach.
Hire employees.
Baby Sitting.
Something was sent with the letter.

25. Participating in community outreach activities might be considered a form of
Product/service management.
Promotion.
Database.
Flexible work schedules.

26. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Increased production.
Internal. This is information you obtain by constantly monitoring your own actions.
Respondents are more likely to misunderstand online questionnaires.
Close.

27. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
Medical kit and cellular phone.
To affect a mood.
Database.

28. Feedback that you receive from self-evaluation is called __________ feedback.
Hospitality
Internal. This is information you obtain by constantly monitoring your own actions.
Believe they have no control over their behavior.
Written reports.

29. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Fear the unknown.
Promotion.
Suggestion.
Time.

30. What service would be distributed by producer to agent to consumer?
Travel Planning - the agent acts as a middle man.
Each member agrees to the same course of action.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Prepare a report.

31. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Ask clarifying questions often.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Offer dissimilar products.
Remain competitive.

32. What is an advantage of specialization of labor?
Accomodate
To increase profit.
Increased production.
Remain competitive.

33. Which of the following is an advantage of a rolling budget?
Each member agrees to the same course of action.
It allows you to have a year-long budget in place at all times.
Possible objections.
Increased production.

34. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Antirobbery systems.
Retaining.
Silent customers.
Baby Sitting.

35. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Browser
To simplify complex information.
Equilibrium. Also called market clearing price.
Respondents are more likely to misunderstand online questionnaires.

36. Finance is the business function that involves managing
Close.
Employee.
Respondents are more likely to misunderstand online questionnaires.
Money.

37. Information that will help with the decision-making process
Specific credit-card procedures.
Written reports.
Many levels of menu items that rise to a narrow point.
Promotion.

38. What is not a barrier to effective verbal communication?
The business's image.
Create a mailing list.
To affect a mood.
Asking for clarification.

39. In what primary way does a T account benefit an accountant in maintaining financial records?
Shows the parts of a business transaction.
Hospitality
Antirobbery systems.
Modify existing photographs.

40. To give others something they need or want
Meeting deadlines.
Accomodate
Fear the unknown.
Agree on ground rules for behavior.

41. Internet Explorer is an example of __________ software
Believe they have no control over their behavior.
Browser
Baby Sitting.
Cheating.

42. What is a type of material often included as attachment to the appendix of short reports?
Product/service management.
To increase profit.
Supporting Documents.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

43. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Employee.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Silent customers.
Believe they have no control over their behavior.

44. It is usually most effective for goals to be phrased in __________ terms.
Equilibrium. Also called market clearing price.
Specific. Goals should be as specific as possible - not stated in general terms.
Being efficient.
Using a large visual.

45. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Hospitality and recreation cluster
Color Harmonies
Create a mailing list.

46. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Flexible work schedules.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Purchasing.
Internal. This is information you obtain by constantly monitoring your own actions.

47. Publications that provide specific information about particular fields and new products and styles are known as
Noninteractive content
Be a team player.
Promotion.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

48. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Board game.
To increase profit.
Marketing.

49. What is an example of distribution in the travel and tourism industry?
Being efficient.
An airline flying customers to their destination.
Offer dissimilar products.
Hidden costs.

50. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Medical kit and cellular phone.
Economic
Selling goods.

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Hospitality And Tourism

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