Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Maintaining comprehensive records about its customers' purchasing habits helps a company to
To simplify complex information.
Each member agrees to the same course of action.
Plan future business activities.
Friends.

2. Access control systems - video systems - and cash-control devices are all
The dependability of the supplier
To simplify complex information.
Guide the actions of others.
Antirobbery systems.

3. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Increased production.
Many levels of menu items that rise to a narrow point.
Internal. This is information you obtain by constantly monitoring your own actions.
The business's image.

4. An important factor that affects the legal procedure is?
Jurisdiction. Some courts do specific types of disputes etc.
Yes - he should already have sent a follow-up letter.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Promotion.

5. Which of the following statements regarding using the Internet to administer questionnaires is true...
Respondents are more likely to misunderstand online questionnaires.
Yes - he should already have sent a follow-up letter.
It is legal to overbook a flight.
It allows you to have a year-long budget in place at all times.

6. How does a group reach a decision by consensus?
Each member agrees to the same course of action.
Purchasing.
It is legal to overbook a flight.
Specific credit-card procedures.

7. Business accounting information often is summarized In which of the following types of financial statements...
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Board game.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

8. A hotel's employees are usually expected to dress in a manner which reflects

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

9. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Hidden costs.
Economic
To affect a mood.
Agree on ground rules for behavior.

10. One of the responsibilities of the business activity mof human resources management is to?
Hire employees.
Being efficient.
Internal. This is information you obtain by constantly monitoring your own actions.
Marketing.

11. Three types of communication usually found in a business with a formal communication newtwork are...
Type
Purchasing.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Hidden costs.

12. What is the core product that cruise lines provide passengers?
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Being efficient.
Agree on ground rules for behavior.
Maintaining.

13. What is an advantage of specialization of labor?
Yes - he should already have sent a follow-up letter.
Meeting deadlines.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Increased production.

14. To prevent point-of-sale fraud - businesses usually use
Company handbook.
Antirobbery systems.
Specific credit-card procedures.
An airline flying customers to their destination.

15. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Work.
Company handbook.
Check for and mark all errors in the ad.
Fear the unknown.

16. Research data displayed in charts - tables - and maps are an example of
Many levels of menu items that rise to a narrow point.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Employee.

17. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Initiative.
Agree on ground rules for behavior.
An airline flying customers to their destination.
Marketing.

18. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Create a mailing list.
Each member agrees to the same course of action.
Internal. This is information you obtain by constantly monitoring your own actions.
Suggestion.

19. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Economic
Bid process.
Medical kit and cellular phone.
Supporting Documents.

20. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Create a mailing list.
Bid process.
Guide the actions of others.
Prepare a report.

21. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Flexible work schedules.
Company handbook.
Product/service management.

22. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
To simplify complex information.
Antirobbery systems.
Noninteractive content
Promotion.

23. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Money.
Employees can reduce their risk for accidents by practicing good health habits.
Baby Sitting.
Work.

24. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Competing.
Silent customers.
Product/service management.
Be a team player.

25. Finance is the business function that involves managing
Money.
Room accommodations that the guest has selected in the past.
Hidden costs.
Baby Sitting.

26. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Maintaining.
Equilibrium. Also called market clearing price.
Plan future business activities.
Using a large visual.

27. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Internal. This is information you obtain by constantly monitoring your own actions.
Company handbook.
Medical kit and cellular phone.
Increased production.

28. What is a technique that can be used to provide a positive attitude over the phone?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

29. Which of the following is a purpose of using color in advertising...
Browser
Marriott provides a home page on the Web and offers online booking for locations worldwide.
To affect a mood.
Competing.

30. What is an example of distribution in the travel and tourism industry?
An airline flying customers to their destination.
Be a team player.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Initiative.

31. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Selling goods.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Being efficient.
Ask clarifying questions often.

32. Managers who make a return on the business investment are
Supporting Documents.
Making a profit.
Hire employees.
Internal. This is information you obtain by constantly monitoring your own actions.

33. Participating in community outreach activities might be considered a form of
Medical kit and cellular phone.
Initiative.
Borrow funds.
Promotion.

34. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Selling goods.
Silent customers.
Ask clarifying questions often.
Follow the instructions on the computer terminal screen.

35. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Being efficient.
Be a team player.
Board game.
Hospitality

36. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Employees can reduce their risk for accidents by practicing good health habits.
Room accommodations that the guest has selected in the past.
Promotion.

37. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Bid process.
Product extensions. A product extension is a good or service added to an existing product line or product category.
An open also know as public corporation where investors can buy stock.
It allows you to have a year-long budget in place at all times.

38. Certain types of drawing media make it possible to
Be a team player.
Friends.
Modify existing photographs.
Cheating.

39. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Package.
Be a team player.
It is legal to overbook a flight.
Employee.

40. Before returning an advertising proof to the newspaper - the advertiser should
Fear the unknown.
Type
Check for and mark all errors in the ad.
Package.

41. To develop effective political relationships within an organization - it is important for an individual to
Motel.
Suggestion.
Package.
Be a team player.

42. Which of the following is a way to show interest and enthusiasm...
Each member agrees to the same course of action.
Written reports.
Meeting deadlines.
Something was sent with the letter.

43. Information that will help with the decision-making process
Written reports.
Money.
Be a team player.
Jurisdiction. Some courts do specific types of disputes etc.

44. Which of the following is a true statement about accident prevention...
Employees can reduce their risk for accidents by practicing good health habits.
Selling goods.
Cheating.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

45. What is a type of material often included as attachment to the appendix of short reports?
Hire employees.
Being efficient.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Supporting Documents.

46. Products that are available when they are needed have a ____ utility.
Baby Sitting.
Time.
Maintaining.
Purchasing.

47. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Maintaining.
Accomodate
Product extensions. A product extension is a good or service added to an existing product line or product category.
Guide the actions of others.

48. What do businesses often need to do to continue operating when they experience negative cash flow?
Be a team player.
Asking for clarification.
Package.
Borrow funds.

49. Publications that provide specific information about particular fields and new products and styles are known as
Motel.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Selling goods.
Being efficient.

50. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Retaining.
Product/service management.
An airline flying customers to their destination.
Being efficient.

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Major Subjects
Tests & Exams AP CLEP DSST GRE SAT GMAT	Certifications CISSP go to https://www.isc2.org/ PMP ITIL RHCE MCTS More...	IT Skills Android Programming Data Modeling Objective C Programming Basic Python Programming Adobe Illustrator More...	Business Skills Advertising Techniques Business Accounting Basics Business Strategy Human Resource Management Marketing Basics More...
Soft Skills Body Language People Skills Public Speaking Persuasion Job Hunting And Resumes More...	Vocabulary GRE Vocab SAT Vocab TOEFL Essential Vocab Basic English Words For All Global Words You Should Know Business English More...	Languages AP German Vocab AP Latin Vocab SAT Subject Test: French Italian Survival Norwegian Survival More...	Engineering Audio Engineering Computer Science Engineering Aerospace Engineering Chemical Engineering Structural Engineering More...
Health Sciences Basic Nursing Skills Health Science Language Fundamentals Veterinary Technology Medical Language Cardiology Clinical Surgery More...	English Grammar Fundamentals Literary And Rhetorical Vocab Elements Of Style Vocab Introduction To English Major Complete Advanced Sentences Literature Homonyms More...	Math Algebra Formulas Basic Arithmetic: Measurements Metric Conversions Geometric Properties Important Math Facts Number Sense Vocab Business Math More...	Other Major Subjects Science Economics History Law Performing-arts Cooking Logic & Reasoning Trivia

Test your basic knowledge |

Hospitality And Tourism

Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?

Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests

Major Subjects

Tests & Exams

Certifications

IT Skills

Business Skills

Soft Skills

Vocabulary

Languages

Engineering

Health Sciences

English

Math

Other Major Subjects

Browse all subjects

Browse all tests

Most popular tests