Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following steps in the selling process would salespersons take first...






2. What is a type of material often included as attachment to the appendix of short reports?






3. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...






4. Products that are available when they are needed have a ____ utility.






5. Which of the following has a significant impact on the composition of a print ad...






6. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to






7. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?






8. Occupations involved in providing pleasure for people involved in leisure-time activities






9. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...






10. When you know your group's purpose what should you do next in a discussion?






11. Which of the following statements regarding using the Internet to administer questionnaires is true...






12. Before returning an advertising proof to the newspaper - the advertiser should






13. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...






14. Information that will help with the decision-making process






15. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.






16. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?






17. Internet Explorer is an example of __________ software






18. Feedback that you receive from self-evaluation is called __________ feedback.






19. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...






20. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...






21. What does an enclosure notation in a business letter signify?






22. Three types of communication usually found in a business with a formal communication newtwork are...






23. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.






24. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






25. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






26. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of






27. Which of the following would not be part of the responsibilities of a hotel's maintenance department...






28. Which of the following is a purpose of using color in advertising...






29. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.






30. What is a technique that can be used to provide a positive attitude over the phone?


31. It is usually most effective for goals to be phrased in __________ terms.






32. Why do business managers often prepare and use presentation software to support reports?






33. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can






34. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?






35. Indirect cmpetition occurs only between businesses that_______?






36. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of






37. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






38. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of






39. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of






40. Which of the following is a characteristic of travel and tourism marketing...






41. An important factor that affects the legal procedure is?






42. How does a group reach a decision by consensus?






43. One of the responsibilities of the business activity mof human resources management is to?






44. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff






45. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to






46. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays






47. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...






48. One of the most effective methods of locating job leads is asking for tips from...






49. What do managers often do after a project has been successfully completed?






50. Which of the following is a consideration when a restaurant is selecting suppliers