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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. To develop effective political relationships within an organization - it is important for an individual to
An airline flying customers to their destination.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Be a team player.

2. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Product extensions. A product extension is a good or service added to an existing product line or product category.
Agree on ground rules for behavior.
Smile often. They can be 'heard' over the phone.
Plan future business activities.

3. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Accomodate
Guide the actions of others.
Using a large visual.
Close.

4. In what primary way does a T account benefit an accountant in maintaining financial records?
Shows the parts of a business transaction.
Type
Package.
Medical kit and cellular phone.

5. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Supporting Documents.
To increase profit.
Internal records.
Baby Sitting.

6. Which of the following is a true statement about accident prevention...
Board game.
Employees can reduce their risk for accidents by practicing good health habits.
Browser
Friends.

7. Indirect cmpetition occurs only between businesses that_______?
Product extensions. A product extension is a good or service added to an existing product line or product category.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Offer dissimilar products.

8. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Internal records.
Using a News Release.
Database.
To simplify complex information.

9. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Color Harmonies
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

10. Which of the following steps in the selling process would salespersons take first...
Maintaining.
It is legal to overbook a flight.
Approach.
Baby Sitting.

11. Which of the following is a way to show interest and enthusiasm...
Using a large visual.
Flexible work schedules.
Meeting deadlines.
Work.

12. Feedback that you receive from self-evaluation is called __________ feedback.
Specific. Goals should be as specific as possible - not stated in general terms.
Making a profit.
Internal. This is information you obtain by constantly monitoring your own actions.
Check for and mark all errors in the ad.

13. Internet Explorer is an example of __________ software
An open also know as public corporation where investors can buy stock.
Silent customers.
Browser
Meeting deadlines.

14. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Believe they have no control over their behavior.
Product/service management.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

15. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Company handbook.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Selling goods.
Initiative.

16. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Baby Sitting.
Offer dissimilar products.
Agree on ground rules for behavior.
Silent customers.

17. When you know your group's purpose what should you do next in a discussion?
Agree on ground rules for behavior.
An open also know as public corporation where investors can buy stock.
Work.
Specific credit-card procedures.

18. What is a technique that can be used to provide a positive attitude over the phone?

19. What do companies try to accomplish when extending credit to customers?
Initiative.
Smile often. They can be 'heard' over the phone.
Marketing.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

20. One of the barriers to assertiveness for some people is that they
Purchasing.
Asking for clarification.
Increased production.
Believe they have no control over their behavior.

21. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Remain competitive.
Baby Sitting.
Specific. Goals should be as specific as possible - not stated in general terms.

22. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
Travel Planning - the agent acts as a middle man.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

23. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Network with others who have expertise in the industry.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
The dependability of the supplier
Suggestion.

24. A change leader might find it difficult to get support from others in a group because the others may
Being efficient.
Check for and mark all errors in the ad.
Fear the unknown.
Written reports.

25. What does an enclosure notation in a business letter signify?
Competing.
Yes - he should already have sent a follow-up letter.
To simplify complex information.
Something was sent with the letter.

26. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Respondents are more likely to misunderstand online questionnaires.
An open also know as public corporation where investors can buy stock.
Competing.

27. Which of the following is a consideration when a restaurant is selecting suppliers
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Close.
The dependability of the supplier
Cheating.

28. What is the core product that cruise lines provide passengers?
Agree on ground rules for behavior.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Follow the instructions on the computer terminal screen.
Competing.

29. One of the responsibilities of the business activity mof human resources management is to?
Hire employees.
Shows the parts of a business transaction.
Browser
It is legal to overbook a flight.

30. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Jurisdiction. Some courts do specific types of disputes etc.
Maintaining.
Antirobbery systems.
Initiative.

31. What is a business calculating when it determines how much it earns from the sale of one additional item?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Written reports.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Prepare a report.

32. Information that will help with the decision-making process
Retaining.
Written reports.
Accomodate
Cheating.

33. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Travel Planning - the agent acts as a middle man.
Employee.
Ask clarifying questions often.
Board game.

34. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Guide the actions of others.
Many levels of menu items that rise to a narrow point.
Noninteractive content
Cheating.

35. What service would be distributed by producer to agent to consumer?
Competing.
Travel Planning - the agent acts as a middle man.
Close.
Smile often. They can be 'heard' over the phone.

36. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Travel Planning - the agent acts as a middle man.
Network with others who have expertise in the industry.
Fear the unknown.
Suggestion.

37. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Suggestion.
Cheating.
Remain competitive.
Shows the parts of a business transaction.

38. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
Increased production.
Supporting Documents.
Offer dissimilar products.

39. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Agree on ground rules for behavior.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Work.
Promotion.

40. What does the airline have the right to do when booking?
Equilibrium. Also called market clearing price.
It is legal to overbook a flight.
Flexible work schedules.
Respondents are more likely to misunderstand online questionnaires.

41. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Bid process.
Being efficient.
Motel.
It allows you to have a year-long budget in place at all times.

42. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Check for and mark all errors in the ad.
Close.
Product/service management.
Making a profit.

43. An important aspect of typography in advertising involves the effective use of
Economic
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Type
Check for and mark all errors in the ad.

44. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Competing.
Using a News Release.
Economic
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

45. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Many levels of menu items that rise to a narrow point.
Modify existing photographs.
Plan future business activities.
Smile often. They can be 'heard' over the phone.

46. It is usually most effective for goals to be phrased in __________ terms.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Specific. Goals should be as specific as possible - not stated in general terms.
Color Harmonies
Each member agrees to the same course of action.

47. Which of the following has a significant impact on the composition of a print ad...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Accomodate
Medical kit and cellular phone.
Color Harmonies

48. What is a guideline employees should follow to be good listeners?
Ask clarifying questions often.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Be a team player.
Check for and mark all errors in the ad.

49. Three types of communication usually found in a business with a formal communication newtwork are...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Travel Planning - the agent acts as a middle man.
Offer dissimilar products.
Company handbook.

50. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Room accommodations that the guest has selected in the past.
To increase profit.
Making a profit.
Fear the unknown.