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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Employees can reduce their risk for accidents by practicing good health habits.
Follow the instructions on the computer terminal screen.
Create a mailing list.
Board game.

2. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Written reports.
Antirobbery systems.
Many levels of menu items that rise to a narrow point.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

3. An important factor that affects the legal procedure is?
Jurisdiction. Some courts do specific types of disputes etc.
The dependability of the supplier
Browser
Equilibrium. Also called market clearing price.

4. Internet Explorer is an example of __________ software
Browser
Friends.
Borrow funds.
Increased production.

5. Participating in community outreach activities might be considered a form of
Time.
Promotion.
Modify existing photographs.
Close.

6. Indirect cmpetition occurs only between businesses that_______?
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Offer dissimilar products.
An airline flying customers to their destination.
Antirobbery systems.

7. What is a type of material often included as attachment to the appendix of short reports?
Marketing.
Supporting Documents.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Possible objections.

8. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Equilibrium. Also called market clearing price.
Color Harmonies
Economic
Browser

9. To develop effective political relationships within an organization - it is important for an individual to
Database.
Network with others who have expertise in the industry.
Browser
Be a team player.

10. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Noninteractive content
Money.
Hidden costs.
Color Harmonies

11. What is a technique that can be used to provide a positive attitude over the phone?

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12. Which of the following is a characteristic of travel and tourism marketing...
Believe they have no control over their behavior.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Being efficient.
To increase profit.

13. An important aspect of typography in advertising involves the effective use of
Flexible work schedules.
Selling goods.
Accomodate
Type

14. Business accounting information often is summarized In which of the following types of financial statements...
Create a mailing list.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Cheating.

15. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Employees can reduce their risk for accidents by practicing good health habits.
To increase profit.
Hire employees.
Retaining.

16. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Network with others who have expertise in the industry.
Purchasing.
Antirobbery systems.
Initiative.

17. Which of the following is an advantage of a rolling budget?
It allows you to have a year-long budget in place at all times.
Hospitality
Increased production.
Ask clarifying questions often.

18. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Bid process.
Close.
Create a mailing list.
Remain competitive.

19. Products that are available when they are needed have a ____ utility.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Time.
Selling goods.
Smile often. They can be 'heard' over the phone.

20. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Baby Sitting.
Increased production.
To affect a mood.
Remain competitive.

21. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Increased production.
Motel.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Yes - he should already have sent a follow-up letter.

22. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Supporting Documents.
Retaining.
Specific. Goals should be as specific as possible - not stated in general terms.
An open also know as public corporation where investors can buy stock.

23. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Hospitality
To increase profit.
Company handbook.
Package.

24. Which of the following statements regarding using the Internet to administer questionnaires is true...
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Initiative.
Close.
Respondents are more likely to misunderstand online questionnaires.

25. A change leader might find it difficult to get support from others in a group because the others may
Marketing.
Network with others who have expertise in the industry.
Fear the unknown.
Possible objections.

26. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Using a News Release.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Company handbook.

27. Which of the following is a purpose of using color in advertising...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Smile often. They can be 'heard' over the phone.
To affect a mood.
Cheating.

28. Information that will help with the decision-making process
Written reports.
Internal records.
Hidden costs.
Marketing.

29. Research data displayed in charts - tables - and maps are an example of
To affect a mood.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Company handbook.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

30. The friendly reception and treatment of guests
Internal. This is information you obtain by constantly monitoring your own actions.
Guide the actions of others.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Hospitality

31. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Be a team player.
Employee.
Type

32. What service would be distributed by producer to agent to consumer?
Yes - he should already have sent a follow-up letter.
An airline flying customers to their destination.
Travel Planning - the agent acts as a middle man.
Increased production.

33. To prevent point-of-sale fraud - businesses usually use
Hospitality and recreation cluster
Retaining.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Specific credit-card procedures.

34. What is an example of distribution in the travel and tourism industry?
An airline flying customers to their destination.
Company handbook.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Silent customers.

35. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Follow the instructions on the computer terminal screen.
Check for and mark all errors in the ad.
Supporting Documents.
Plan future business activities.

36. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Medical kit and cellular phone.
Plan future business activities.
Silent customers.
Remain competitive.

37. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Work.
To affect a mood.

38. What is a business calculating when it determines how much it earns from the sale of one additional item?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Offer dissimilar products.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Borrow funds.

39. What does an enclosure notation in a business letter signify?
Something was sent with the letter.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Initiative.

40. To give others something they need or want
Money.
Accomodate
Plan future business activities.
To simplify complex information.

41. Which of the following is a consideration when a restaurant is selecting suppliers
Maintaining.
An open also know as public corporation where investors can buy stock.
The dependability of the supplier
Network with others who have expertise in the industry.

42. What do businesses often need to do to continue operating when they experience negative cash flow?
Equilibrium. Also called market clearing price.
Borrow funds.
Company handbook.
Flexible work schedules.

43. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Medical kit and cellular phone.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Fear the unknown.
Product/service management.

44. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Yes - he should already have sent a follow-up letter.
Cheating.
Antirobbery systems.
Promotion.

45. Which of the following is a way to show interest and enthusiasm...
Shows the parts of a business transaction.
Respondents are more likely to misunderstand online questionnaires.
Meeting deadlines.
Using a News Release.

46. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Written reports.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
To affect a mood.
Antirobbery systems.

47. Which of the following has a significant impact on the composition of a print ad...
To affect a mood.
Marketing.
Color Harmonies
Follow the instructions on the computer terminal screen.

48. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Being efficient.
Maintaining.
Increased production.
Guide the actions of others.

49. Which of the following is a true statement about accident prevention...
Friends.
Competing.
Employees can reduce their risk for accidents by practicing good health habits.
Remain competitive.

50. Managers who make a return on the business investment are
To affect a mood.
An open also know as public corporation where investors can buy stock.
Antirobbery systems.
Making a profit.