Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Publications that provide specific information about particular fields and new products and styles are known as






2. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?






3. What does the airline have the right to do when booking?






4. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...






5. A hotel's employees are usually expected to dress in a manner which reflects


6. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...






7. Finance is the business function that involves managing






8. To prevent point-of-sale fraud - businesses usually use






9. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to






10. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...






11. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of






12. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel






13. A change leader might find it difficult to get support from others in a group because the others may






14. Which of the following is a characteristic of travel and tourism marketing...






15. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.






16. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.






17. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






18. Indirect cmpetition occurs only between businesses that_______?






19. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of






20. Business accounting information often is summarized In which of the following types of financial statements...






21. Which of the following is a consideration when a restaurant is selecting suppliers






22. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...






23. What do businesses often need to do to continue operating when they experience negative cash flow?






24. What do companies try to accomplish when extending credit to customers?






25. Occupations involved in providing pleasure for people involved in leisure-time activities






26. When a business keeps a risk because management is unaware of it - the business is _______ the risk.






27. Three types of communication usually found in a business with a formal communication newtwork are...






28. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






29. Managers who make a return on the business investment are






30. How does a group reach a decision by consensus?






31. What is an advantage of specialization of labor?






32. When developing persuasive business letters it is important for the writer to think about the reader's...?






33. One of the responsibilities of the business activity mof human resources management is to?






34. Research data displayed in charts - tables - and maps are an example of






35. Which of the following is a purpose of using color in advertising...






36. To give others something they need or want






37. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can






38. In what situation would vertical conflict in a channel of distribution?


39. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...






40. An important factor that affects the legal procedure is?






41. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to






42. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...






43. In what primary way does a T account benefit an accountant in maintaining financial records?






44. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...






45. Participating in community outreach activities might be considered a form of






46. One of the barriers to assertiveness for some people is that they






47. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.






48. It is usually most effective for goals to be phrased in __________ terms.






49. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






50. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.