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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Access control systems - video systems - and cash-control devices are all
To simplify complex information.
Antirobbery systems.
Internal. This is information you obtain by constantly monitoring your own actions.
Initiative.

2. To prevent point-of-sale fraud - businesses usually use
Specific credit-card procedures.
Type
Be a team player.
Competing.

3. What is the core product that cruise lines provide passengers?
Smile often. They can be 'heard' over the phone.
Approach.
Guide the actions of others.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

4. An important aspect of typography in advertising involves the effective use of
Marketing.
Hire employees.
Type
Fear the unknown.

5. Indirect cmpetition occurs only between businesses that_______?
Guide the actions of others.
Remain competitive.
Offer dissimilar products.
Time.

6. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Believe they have no control over their behavior.
Package.
Economic
Bid process.

7. It is usually most effective for goals to be phrased in __________ terms.
Specific. Goals should be as specific as possible - not stated in general terms.
Borrow funds.
Modify existing photographs.
To simplify complex information.

8. What is a guideline employees should follow to be good listeners?
Ask clarifying questions often.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Agree on ground rules for behavior.
Jurisdiction. Some courts do specific types of disputes etc.

9. Internet Explorer is an example of __________ software
Browser
Silent customers.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Hire employees.

10. What do businesses often need to do to continue operating when they experience negative cash flow?
Borrow funds.
Using a News Release.
Internal records.
Possible objections.

11. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Many levels of menu items that rise to a narrow point.
Hospitality
Database.
Suggestion.

12. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Room accommodations that the guest has selected in the past.
Plan future business activities.
Equilibrium. Also called market clearing price.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

13. The friendly reception and treatment of guests
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Hospitality
Marketing.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

14. How does a group reach a decision by consensus?
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Each member agrees to the same course of action.
It is legal to overbook a flight.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

15. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Plan future business activities.
Medical kit and cellular phone.
Equilibrium. Also called market clearing price.
Respondents are more likely to misunderstand online questionnaires.

16. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Noninteractive content
Asking for clarification.
Time.
Possible objections.

17. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Product/service management.
Browser
Product extensions. A product extension is a good or service added to an existing product line or product category.
Close.

18. Which of the following is a consideration when a restaurant is selecting suppliers
Specific credit-card procedures.
The dependability of the supplier
Prepare a report.
Using a large visual.

19. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Employee.
Economic
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Equilibrium. Also called market clearing price.

20. Which of the following statements regarding using the Internet to administer questionnaires is true...
Respondents are more likely to misunderstand online questionnaires.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Motel.
Written reports.

21. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
To increase profit.
Fear the unknown.
Specific. Goals should be as specific as possible - not stated in general terms.
Modify existing photographs.

22. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Motel.
Package.
To affect a mood.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

23. Companies obtain internal information about their various business activities to operate effectively by monitoring
Prepare a report.
Fear the unknown.
Being efficient.
Internal records.

24. What does an enclosure notation in a business letter signify?
It allows you to have a year-long budget in place at all times.
Increased production.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Something was sent with the letter.

25. Publications that provide specific information about particular fields and new products and styles are known as
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
An open also know as public corporation where investors can buy stock.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Possible objections.

26. What is an advantage of specialization of labor?
Board game.
Promotion.
Increased production.
Product extensions. A product extension is a good or service added to an existing product line or product category.

27. A hotel's employees are usually expected to dress in a manner which reflects

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28. One of the responsibilities of the business activity mof human resources management is to?
Employee.
Hire employees.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Retaining.

29. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Jurisdiction. Some courts do specific types of disputes etc.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Follow the instructions on the computer terminal screen.
The dependability of the supplier

30. When developing persuasive business letters it is important for the writer to think about the reader's...?
Many levels of menu items that rise to a narrow point.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Cheating.
Possible objections.

31. Which of the following often is an important part of creating effective advertising layouts...
Yes - he should already have sent a follow-up letter.
Hire employees.
Using a large visual.
Each member agrees to the same course of action.

32. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Remain competitive.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Jurisdiction. Some courts do specific types of disputes etc.
Suggestion.

33. What is a business calculating when it determines how much it earns from the sale of one additional item?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Board game.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Database.

34. What is an example of distribution in the travel and tourism industry?
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
An airline flying customers to their destination.
Work.
Company handbook.

35. Which of the following is a purpose of using color in advertising...
Silent customers.
It is legal to overbook a flight.
To affect a mood.
Possible objections.

36. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Smile often. They can be 'heard' over the phone.
Type
Using a large visual.
Cheating.

37. When you know your group's purpose what should you do next in a discussion?
Agree on ground rules for behavior.
Something was sent with the letter.
Specific. Goals should be as specific as possible - not stated in general terms.
Noninteractive content

38. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
The business's image.
Product/service management.
Marketing.
Initiative.

39. What is not a barrier to effective verbal communication?
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Asking for clarification.
Plan future business activities.
Close.

40. Certain types of drawing media make it possible to
Offer dissimilar products.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Modify existing photographs.
Approach.

41. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
An open also know as public corporation where investors can buy stock.
Antirobbery systems.
It is legal to overbook a flight.
Internal records.

42. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Baby Sitting.
Money.
Using a large visual.
Believe they have no control over their behavior.

43. Which of the following is a characteristic of travel and tourism marketing...
The dependability of the supplier
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Believe they have no control over their behavior.
Supporting Documents.

44. Occupations involved in providing pleasure for people involved in leisure-time activities
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Hospitality and recreation cluster
Smile often. They can be 'heard' over the phone.
Economic

45. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
An airline flying customers to their destination.
Hire employees.
Using a News Release.
Specific credit-card procedures.

46. Which of the following is an advantage of a rolling budget?
Jurisdiction. Some courts do specific types of disputes etc.
Using a News Release.
It allows you to have a year-long budget in place at all times.
Company handbook.

47. To give others something they need or want
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Making a profit.
Accomodate
Room accommodations that the guest has selected in the past.

48. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Fear the unknown.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Follow the instructions on the computer terminal screen.
Marketing.

49. A change leader might find it difficult to get support from others in a group because the others may
To affect a mood.
The business's image.
Fear the unknown.
Promotion.

50. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Economic
Using a large visual.
Bid process.
Board game.