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Hospitality And Tourism
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Hospitality and recreation cluster
Maintaining.
Jurisdiction. Some courts do specific types of disputes etc.
2. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Friends.
Product/service management.
Maintaining.
Board game.
3. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Silent customers.
Initiative.
Board game.
Baby Sitting.
4. Participating in community outreach activities might be considered a form of
Friends.
Promotion.
Product/service management.
Work.
5. One of the most effective methods of locating job leads is asking for tips from...
Friends.
Each member agrees to the same course of action.
Network with others who have expertise in the industry.
Hidden costs.
6. Which of the following is a way to show interest and enthusiasm...
Specific credit-card procedures.
Company handbook.
To affect a mood.
Meeting deadlines.
7. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Room accommodations that the guest has selected in the past.
Follow the instructions on the computer terminal screen.
Browser
Motel.
8. What is an advantage of specialization of labor?
Increased production.
Internal records.
Something was sent with the letter.
Package.
9. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
To affect a mood.
Agree on ground rules for behavior.
Shows the parts of a business transaction.
Guide the actions of others.
10. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Internal. This is information you obtain by constantly monitoring your own actions.
Suggestion.
Package.
Retaining.
11. What is a type of material often included as attachment to the appendix of short reports?
Cheating.
Supporting Documents.
Many levels of menu items that rise to a narrow point.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
12. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Borrow funds.
Purchasing.
Possible objections.
Many levels of menu items that rise to a narrow point.
13. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Increased production.
Respondents are more likely to misunderstand online questionnaires.
Initiative.
Possible objections.
14. Which of the following statements regarding using the Internet to administer questionnaires is true...
Initiative.
Respondents are more likely to misunderstand online questionnaires.
Room accommodations that the guest has selected in the past.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
15. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Economic
Promotion.
Retaining.
Time.
16. Finance is the business function that involves managing
Using a large visual.
Money.
Written reports.
Ask clarifying questions often.
17. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
Retaining.
Being efficient.
Agree on ground rules for behavior.
18. Internet Explorer is an example of __________ software
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
To increase profit.
Browser
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
19. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Promotion.
Retaining.
Travel Planning - the agent acts as a middle man.
20. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Be a team player.
Economic
Suggestion.
21. Which of the following is an advantage of a rolling budget?
Follow the instructions on the computer terminal screen.
Be a team player.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
It allows you to have a year-long budget in place at all times.
22. What do companies try to accomplish when extending credit to customers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Internal records.
Close.
It allows you to have a year-long budget in place at all times.
23. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Work.
Plan future business activities.
Create a mailing list.
24. Occupations involved in providing pleasure for people involved in leisure-time activities
Hospitality and recreation cluster
Room accommodations that the guest has selected in the past.
Cheating.
Fear the unknown.
25. What is a technique that can be used to provide a positive attitude over the phone?
An open also know as public corporation where investors can buy stock.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
To simplify complex information.
Smile often. They can be 'heard' over the phone.
26. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Be a team player.
Using a News Release.
Check for and mark all errors in the ad.
Cheating.
27. A change leader might find it difficult to get support from others in a group because the others may
Follow the instructions on the computer terminal screen.
Purchasing.
To affect a mood.
Fear the unknown.
28. When you know your group's purpose what should you do next in a discussion?
Agree on ground rules for behavior.
Medical kit and cellular phone.
Room accommodations that the guest has selected in the past.
Offer dissimilar products.
29. The friendly reception and treatment of guests
Something was sent with the letter.
Internal. This is information you obtain by constantly monitoring your own actions.
Hospitality
Promotion.
30. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Check for and mark all errors in the ad.
Yes - he should already have sent a follow-up letter.
Color Harmonies
Flexible work schedules.
31. Which of the following is a true statement about accident prevention...
Room accommodations that the guest has selected in the past.
Many levels of menu items that rise to a narrow point.
Jurisdiction. Some courts do specific types of disputes etc.
Employees can reduce their risk for accidents by practicing good health habits.
32. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Bid process.
Time.
Being efficient.
Network with others who have expertise in the industry.
33. Feedback that you receive from self-evaluation is called __________ feedback.
Internal. This is information you obtain by constantly monitoring your own actions.
Guide the actions of others.
Hire employees.
Board game.
34. One of the responsibilities of the business activity mof human resources management is to?
Product extensions. A product extension is a good or service added to an existing product line or product category.
Hire employees.
Noninteractive content
An airline flying customers to their destination.
35. Research data displayed in charts - tables - and maps are an example of
Remain competitive.
Antirobbery systems.
Work.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
36. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Time.
An open also know as public corporation where investors can buy stock.
Initiative.
Selling goods.
37. What service would be distributed by producer to agent to consumer?
Fear the unknown.
Supporting Documents.
Internal. This is information you obtain by constantly monitoring your own actions.
Travel Planning - the agent acts as a middle man.
38. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
To affect a mood.
Bid process.
To increase profit.
Possible objections.
39. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Product extensions. A product extension is a good or service added to an existing product line or product category.
Using a News Release.
Money.
Work.
40. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Respondents are more likely to misunderstand online questionnaires.
Equilibrium. Also called market clearing price.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
41. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Employee.
Noninteractive content
Shows the parts of a business transaction.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
42. What is not a barrier to effective verbal communication?
Using a News Release.
Asking for clarification.
Internal. This is information you obtain by constantly monitoring your own actions.
Antirobbery systems.
43. Which of the following has a significant impact on the composition of a print ad...
Color Harmonies
Written reports.
Network with others who have expertise in the industry.
Product extensions. A product extension is a good or service added to an existing product line or product category.
44. What is a business calculating when it determines how much it earns from the sale of one additional item?
Equilibrium. Also called market clearing price.
Guide the actions of others.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Asking for clarification.
45. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Baby Sitting.
Board game.
Being efficient.
46. Certain types of drawing media make it possible to
Modify existing photographs.
Bid process.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
To simplify complex information.
47. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Possible objections.
Travel Planning - the agent acts as a middle man.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Board game.
48. Information that will help with the decision-making process
Money.
Increased production.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Written reports.
49. Why do business managers often prepare and use presentation software to support reports?
To simplify complex information.
Using a large visual.
Company handbook.
An open also know as public corporation where investors can buy stock.
50. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Database.
Ask clarifying questions often.
Guide the actions of others.
Flexible work schedules.
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