Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Access control systems - video systems - and cash-control devices are all






2. A change leader might find it difficult to get support from others in a group because the others may






3. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...






4. What is the core product that cruise lines provide passengers?






5. Indirect cmpetition occurs only between businesses that_______?






6. To give others something they need or want






7. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...






8. Which of the following is a true statement about accident prevention...






9. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?






10. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can






11. What service would be distributed by producer to agent to consumer?






12. What does the airline have the right to do when booking?






13. Business accounting information often is summarized In which of the following types of financial statements...






14. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.






15. In what situation would vertical conflict in a channel of distribution?


16. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?






17. Products that are available when they are needed have a ____ utility.






18. Occupations involved in providing pleasure for people involved in leisure-time activities






19. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of






20. It is usually most effective for goals to be phrased in __________ terms.






21. One of the responsibilities of the business activity mof human resources management is to?






22. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to






23. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of






24. Which of the following often is an important part of creating effective advertising layouts...






25. What is a business calculating when it determines how much it earns from the sale of one additional item?






26. What do businesses often need to do to continue operating when they experience negative cash flow?






27. Finance is the business function that involves managing






28. One of the most effective methods of locating job leads is asking for tips from...






29. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of






30. In what primary way does a T account benefit an accountant in maintaining financial records?






31. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of






32. Publications that provide specific information about particular fields and new products and styles are known as






33. Which of the following is a characteristic of travel and tourism marketing...






34. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...






35. When you know your group's purpose what should you do next in a discussion?






36. Which of the following has a significant impact on the composition of a print ad...






37. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...






38. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.






39. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?






40. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






41. What is a technique that can be used to provide a positive attitude over the phone?


42. How does a group reach a decision by consensus?






43. What is a guideline employees should follow to be good listeners?






44. Internet Explorer is an example of __________ software






45. Research data displayed in charts - tables - and maps are an example of






46. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.






47. What is an example of distribution in the travel and tourism industry?






48. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.






49. Which of the following would not be part of the responsibilities of a hotel's maintenance department...






50. What is a type of material often included as attachment to the appendix of short reports?