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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Suggestion.
Competing.
Retaining.
Room accommodations that the guest has selected in the past.

2. One of the responsibilities of the business activity mof human resources management is to?
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Believe they have no control over their behavior.
Offer dissimilar products.
Hire employees.

3. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Baby Sitting.
Close.
Internal. This is information you obtain by constantly monitoring your own actions.
Economic

4. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
To simplify complex information.
To increase profit.
The business's image.
Maintaining.

5. Certain types of drawing media make it possible to
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Selling goods.
To affect a mood.
Modify existing photographs.

6. When developing persuasive business letters it is important for the writer to think about the reader's...?
Be a team player.
Selling goods.
Possible objections.
Approach.

7. Which of the following is a way to show interest and enthusiasm...
Meeting deadlines.
Silent customers.
Flexible work schedules.
Jurisdiction. Some courts do specific types of disputes etc.

8. Access control systems - video systems - and cash-control devices are all
Ask clarifying questions often.
Antirobbery systems.
Baby Sitting.
Hospitality

9. Publications that provide specific information about particular fields and new products and styles are known as
Being efficient.
Flexible work schedules.
Borrow funds.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

10. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Competing.
Specific credit-card procedures.
Product/service management.
Believe they have no control over their behavior.

11. An important factor that affects the legal procedure is?
Shows the parts of a business transaction.
Create a mailing list.
Maintaining.
Jurisdiction. Some courts do specific types of disputes etc.

12. Which of the following is an advantage of a rolling budget?
Jurisdiction. Some courts do specific types of disputes etc.
It allows you to have a year-long budget in place at all times.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Equilibrium. Also called market clearing price.

13. What is a type of material often included as attachment to the appendix of short reports?
Antirobbery systems.
Supporting Documents.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Purchasing.

14. What do companies try to accomplish when extending credit to customers?
Believe they have no control over their behavior.
Internal. This is information you obtain by constantly monitoring your own actions.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Asking for clarification.

15. One of the barriers to assertiveness for some people is that they
Believe they have no control over their behavior.
Board game.
Employee.
Specific credit-card procedures.

16. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Noninteractive content
Economic
Modify existing photographs.
Type

17. In what situation would vertical conflict in a channel of distribution?

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18. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Believe they have no control over their behavior.
Promotion.
To affect a mood.
Product extensions. A product extension is a good or service added to an existing product line or product category.

19. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Selling goods.
Hospitality and recreation cluster
Friends.

20. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Database.
Marketing.
Motel.
Accomodate

21. Indirect cmpetition occurs only between businesses that_______?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Marketing.
Offer dissimilar products.
To simplify complex information.

22. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Package.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Color Harmonies
Network with others who have expertise in the industry.

23. Participating in community outreach activities might be considered a form of
Motel.
Meeting deadlines.
Specific credit-card procedures.
Promotion.

24. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Type
Board game.
Suggestion.
An open also know as public corporation where investors can buy stock.

25. Business accounting information often is summarized In which of the following types of financial statements...
Medical kit and cellular phone.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
The dependability of the supplier
Antirobbery systems.

26. Managers who make a return on the business investment are
Check for and mark all errors in the ad.
Money.
Making a profit.
The business's image.

27. When you know your group's purpose what should you do next in a discussion?
Agree on ground rules for behavior.
To affect a mood.
Being efficient.
Color Harmonies

28. A hotel's employees are usually expected to dress in a manner which reflects

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29. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Marketing.
Asking for clarification.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Initiative.

30. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Baby Sitting.
Yes - he should already have sent a follow-up letter.
To increase profit.
Equilibrium. Also called market clearing price.

31. It is usually most effective for goals to be phrased in __________ terms.
Equilibrium. Also called market clearing price.
Work.
Hospitality
Specific. Goals should be as specific as possible - not stated in general terms.

32. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
Cheating.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Fear the unknown.

33. What does the airline have the right to do when booking?
Agree on ground rules for behavior.
It is legal to overbook a flight.
Bid process.
Borrow funds.

34. In what primary way does a T account benefit an accountant in maintaining financial records?
To affect a mood.
Hire employees.
Each member agrees to the same course of action.
Shows the parts of a business transaction.

35. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
An open also know as public corporation where investors can buy stock.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Initiative.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

36. Which of the following has a significant impact on the composition of a print ad...
Work.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Board game.
Color Harmonies

37. Companies obtain internal information about their various business activities to operate effectively by monitoring
Product/service management.
To simplify complex information.
Close.
Internal records.

38. What do managers often do after a project has been successfully completed?
Selling goods.
Hire employees.
Motel.
Prepare a report.

39. Finance is the business function that involves managing
Flexible work schedules.
It is legal to overbook a flight.
Money.
Remain competitive.

40. What does an enclosure notation in a business letter signify?
Specific. Goals should be as specific as possible - not stated in general terms.
Something was sent with the letter.
Hospitality and recreation cluster
Product/service management.

41. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Agree on ground rules for behavior.
Using a News Release.
Create a mailing list.
Board game.

42. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Competing.
Yes - he should already have sent a follow-up letter.
Using a large visual.

43. Research data displayed in charts - tables - and maps are an example of
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Promotion.
Package.
Using a large visual.

44. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Using a large visual.
Yes - he should already have sent a follow-up letter.
It is legal to overbook a flight.
Medical kit and cellular phone.

45. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Borrow funds.
Network with others who have expertise in the industry.
Friends.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

46. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Cheating.
Employee.
Suggestion.
Offer dissimilar products.

47. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Borrow funds.
Agree on ground rules for behavior.
Maintaining.
Using a News Release.

48. Three types of communication usually found in a business with a formal communication newtwork are...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Written reports.
It is legal to overbook a flight.

49. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Marketing.
Money.
Network with others who have expertise in the industry.
Silent customers.

50. What do businesses often need to do to continue operating when they experience negative cash flow?
An open also know as public corporation where investors can buy stock.
The dependability of the supplier
Borrow funds.
Maintaining.