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Hospitality And Tourism

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Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
To increase profit.
Hidden costs.
Retaining.
Bid process.

2. Products that are available when they are needed have a ____ utility.
It is legal to overbook a flight.
Time.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Hidden costs.

3. In what situation would vertical conflict in a channel of distribution?

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4. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Being efficient.
Hospitality and recreation cluster
An airline flying customers to their destination.
Yes - he should already have sent a follow-up letter.

5. Why do business managers often prepare and use presentation software to support reports?
To simplify complex information.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Agree on ground rules for behavior.
Product/service management.

6. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Close.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Internal records.

7. What is not a barrier to effective verbal communication?
Guide the actions of others.
Employee.
It is legal to overbook a flight.
Asking for clarification.

8. What is an example of distribution in the travel and tourism industry?
Smile often. They can be 'heard' over the phone.
An airline flying customers to their destination.
Internal. This is information you obtain by constantly monitoring your own actions.
Baby Sitting.

9. The friendly reception and treatment of guests
Modify existing photographs.
It allows you to have a year-long budget in place at all times.
Hospitality
The business's image.

10. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Borrow funds.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Economic

11. An important aspect of typography in advertising involves the effective use of
The dependability of the supplier
Type
Create a mailing list.
Marketing.

12. When developing persuasive business letters it is important for the writer to think about the reader's...?
Employees can reduce their risk for accidents by practicing good health habits.
Supporting Documents.
It allows you to have a year-long budget in place at all times.
Possible objections.

13. What is a business calculating when it determines how much it earns from the sale of one additional item?
Hidden costs.
Each member agrees to the same course of action.
Borrow funds.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

14. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Believe they have no control over their behavior.
Equilibrium. Also called market clearing price.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Purchasing.

15. Three types of communication usually found in a business with a formal communication newtwork are...
Offer dissimilar products.
It allows you to have a year-long budget in place at all times.
Time.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

16. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Travel Planning - the agent acts as a middle man.
Create a mailing list.
Hidden costs.
Bid process.

17. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Approach.
Accomodate
Initiative.
An airline flying customers to their destination.

18. Occupations involved in providing pleasure for people involved in leisure-time activities
Supporting Documents.
Hospitality and recreation cluster
Specific credit-card procedures.
Yes - he should already have sent a follow-up letter.

19. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Baby Sitting.
Agree on ground rules for behavior.
Hire employees.
Follow the instructions on the computer terminal screen.

20. Companies obtain internal information about their various business activities to operate effectively by monitoring
Guide the actions of others.
Color Harmonies
Internal records.
Bid process.

21. A change leader might find it difficult to get support from others in a group because the others may
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Marketing.
Internal. This is information you obtain by constantly monitoring your own actions.
Fear the unknown.

22. Access control systems - video systems - and cash-control devices are all
Antirobbery systems.
To simplify complex information.
Board game.
Close.

23. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Borrow funds.
Product/service management.
Remain competitive.

24. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
Friends.
Shows the parts of a business transaction.
Be a team player.

25. Which of the following is a characteristic of travel and tourism marketing...
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Color Harmonies
Respondents are more likely to misunderstand online questionnaires.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

26. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Meeting deadlines.
Cheating.
Increased production.
Guide the actions of others.

27. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Selling goods.
Network with others who have expertise in the industry.
Ask clarifying questions often.
Work.

28. An important factor that affects the legal procedure is?
Smile often. They can be 'heard' over the phone.
Maintaining.
It is legal to overbook a flight.
Jurisdiction. Some courts do specific types of disputes etc.

29. What is a type of material often included as attachment to the appendix of short reports?
The dependability of the supplier
Supporting Documents.
Equilibrium. Also called market clearing price.
Initiative.

30. Which of the following is a true statement about accident prevention...
Approach.
Employees can reduce their risk for accidents by practicing good health habits.
Browser
Medical kit and cellular phone.

31. Which of the following is a purpose of using color in advertising...
Equilibrium. Also called market clearing price.
To affect a mood.
Work.
Employee.

32. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Possible objections.
Package.
Plan future business activities.
Using a News Release.

33. Before returning an advertising proof to the newspaper - the advertiser should
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Check for and mark all errors in the ad.
Medical kit and cellular phone.
Network with others who have expertise in the industry.

34. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Follow the instructions on the computer terminal screen.
Suggestion.
Package.

35. What do businesses often need to do to continue operating when they experience negative cash flow?
Using a large visual.
Borrow funds.
Smile often. They can be 'heard' over the phone.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

36. Which of the following is a consideration when a restaurant is selecting suppliers
Flexible work schedules.
Hospitality
Approach.
The dependability of the supplier

37. Feedback that you receive from self-evaluation is called __________ feedback.
Internal. This is information you obtain by constantly monitoring your own actions.
Hospitality
Friends.
Using a News Release.

38. Information that will help with the decision-making process
Written reports.
Create a mailing list.
Specific credit-card procedures.
Possible objections.

39. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Work.
Approach.
Maintaining.
Written reports.

40. What does an enclosure notation in a business letter signify?
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Package.
Room accommodations that the guest has selected in the past.
Something was sent with the letter.

41. What is a guideline employees should follow to be good listeners?
Hidden costs.
Product/service management.
Ask clarifying questions often.
Fear the unknown.

42. Managers who make a return on the business investment are
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Making a profit.
It is legal to overbook a flight.
Maintaining.

43. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Selling goods.
Approach.
Board game.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

44. What is the core product that cruise lines provide passengers?
Color Harmonies
Agree on ground rules for behavior.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Board game.

45. What is an advantage of specialization of labor?
Increased production.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Employee.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

46. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Be a team player.
Create a mailing list.
Retaining.
Work.

47. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Close.
Each member agrees to the same course of action.
Maintaining.
Motel.

48. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Type
Noninteractive content
Respondents are more likely to misunderstand online questionnaires.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

49. One of the most effective methods of locating job leads is asking for tips from...
Written reports.
Friends.
The business's image.
Promotion.

50. In what primary way does a T account benefit an accountant in maintaining financial records?
Possible objections.
Internal. This is information you obtain by constantly monitoring your own actions.
Shows the parts of a business transaction.
Using a News Release.

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Hospitality And Tourism

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