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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Flexible work schedules.
Travel Planning - the agent acts as a middle man.

2. To prevent point-of-sale fraud - businesses usually use
Check for and mark all errors in the ad.
Follow the instructions on the computer terminal screen.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Specific credit-card procedures.

3. Which of the following is a characteristic of travel and tourism marketing...
Medical kit and cellular phone.
Cheating.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

4. One of the barriers to assertiveness for some people is that they
Hidden costs.
Color Harmonies
Believe they have no control over their behavior.
Specific credit-card procedures.

5. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Many levels of menu items that rise to a narrow point.
Create a mailing list.
Increased production.
Hospitality

6. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Modify existing photographs.
Jurisdiction. Some courts do specific types of disputes etc.
Economic

7. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Retaining.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Create a mailing list.
Cheating.

8. Which of the following is a purpose of using color in advertising...
Something was sent with the letter.
To affect a mood.
Each member agrees to the same course of action.
Friends.

9. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Close.
Meeting deadlines.
Maintaining.
Type

10. Which of the following statements regarding using the Internet to administer questionnaires is true...
Respondents are more likely to misunderstand online questionnaires.
Asking for clarification.
Network with others who have expertise in the industry.
To increase profit.

11. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
To increase profit.
Cheating.
An open also know as public corporation where investors can buy stock.
Shows the parts of a business transaction.

12. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Check for and mark all errors in the ad.
Yes - he should already have sent a follow-up letter.
Borrow funds.
Guide the actions of others.

13. Access control systems - video systems - and cash-control devices are all
Package.
Borrow funds.
Antirobbery systems.
Ask clarifying questions often.

14. What does an enclosure notation in a business letter signify?
Offer dissimilar products.
Selling goods.
Something was sent with the letter.
Close.

15. To give others something they need or want
Shows the parts of a business transaction.
Accomodate
Marriott provides a home page on the Web and offers online booking for locations worldwide.
To simplify complex information.

16. What is an example of distribution in the travel and tourism industry?
Hidden costs.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
An airline flying customers to their destination.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

17. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Plan future business activities.
Be a team player.
Making a profit.
Flexible work schedules.

18. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Accomodate
The dependability of the supplier
Being efficient.
Equilibrium. Also called market clearing price.

19. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Baby Sitting.
Promotion.
Type
Product/service management.

20. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Noninteractive content
Baby Sitting.
Hospitality and recreation cluster
Follow the instructions on the computer terminal screen.

21. Finance is the business function that involves managing
Economic
Employee.
Money.
To simplify complex information.

22. Feedback that you receive from self-evaluation is called __________ feedback.
Internal. This is information you obtain by constantly monitoring your own actions.
Modify existing photographs.
An airline flying customers to their destination.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

23. What do managers often do after a project has been successfully completed?
Prepare a report.
Friends.
Noninteractive content
Hospitality

24. How does a group reach a decision by consensus?
Each member agrees to the same course of action.
Check for and mark all errors in the ad.
An open also know as public corporation where investors can buy stock.
Economic

25. Products that are available when they are needed have a ____ utility.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Time.
The dependability of the supplier
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

26. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Flexible work schedules.
Marketing.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

27. One of the responsibilities of the business activity mof human resources management is to?
Specific. Goals should be as specific as possible - not stated in general terms.
Hire employees.
Employee.
Respondents are more likely to misunderstand online questionnaires.

28. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Motel.
Antirobbery systems.
Supporting Documents.
Agree on ground rules for behavior.

29. One of the most effective methods of locating job leads is asking for tips from...
Believe they have no control over their behavior.
Friends.
Color Harmonies
Smile often. They can be 'heard' over the phone.

30. Which of the following is an advantage of a rolling budget?
Yes - he should already have sent a follow-up letter.
Maintaining.
It allows you to have a year-long budget in place at all times.
Bid process.

31. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Smile often. They can be 'heard' over the phone.
Room accommodations that the guest has selected in the past.
Guide the actions of others.
Maintaining.

32. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Many levels of menu items that rise to a narrow point.
Hidden costs.
Suggestion.
Being efficient.

33. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Employee.
Board game.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Asking for clarification.

34. To develop effective political relationships within an organization - it is important for an individual to
Be a team player.
Fear the unknown.
Database.
Remain competitive.

35. In what primary way does a T account benefit an accountant in maintaining financial records?
Product extensions. A product extension is a good or service added to an existing product line or product category.
Noninteractive content
Remain competitive.
Shows the parts of a business transaction.

36. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Purchasing.
Internal records.
Selling goods.
Maintaining.

37. Business accounting information often is summarized In which of the following types of financial statements...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Competing.
Written reports.
Bid process.

38. When you know your group's purpose what should you do next in a discussion?
Employees can reduce their risk for accidents by practicing good health habits.
Cheating.
An open also know as public corporation where investors can buy stock.
Agree on ground rules for behavior.

39. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Cheating.
Using a News Release.
Retaining.

40. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Initiative.
Using a large visual.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

41. Which of the following is a way to show interest and enthusiasm...
Each member agrees to the same course of action.
Meeting deadlines.
Check for and mark all errors in the ad.
Selling goods.

42. Occupations involved in providing pleasure for people involved in leisure-time activities
Hospitality and recreation cluster
Retaining.
Cheating.
An airline flying customers to their destination.

43. Information that will help with the decision-making process
Written reports.
Travel Planning - the agent acts as a middle man.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Employees can reduce their risk for accidents by practicing good health habits.

44. A change leader might find it difficult to get support from others in a group because the others may
Fear the unknown.
Motel.
Asking for clarification.
Offer dissimilar products.

45. In what situation would vertical conflict in a channel of distribution?

46. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Baby Sitting.
Database.
Competing.
Plan future business activities.

47. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
It allows you to have a year-long budget in place at all times.
Close.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Internal records.

48. Certain types of drawing media make it possible to
Believe they have no control over their behavior.
Internal. This is information you obtain by constantly monitoring your own actions.
Using a large visual.
Modify existing photographs.

49. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
Competing.
Modify existing photographs.
Silent customers.

50. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Increased production.
Medical kit and cellular phone.
Money.