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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Participating in community outreach activities might be considered a form of
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Cheating.
Competing.
Promotion.

2. A change leader might find it difficult to get support from others in a group because the others may
Retaining.
Time.
Something was sent with the letter.
Fear the unknown.

3. What is an example of distribution in the travel and tourism industry?
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
An airline flying customers to their destination.
To affect a mood.

4. Which of the following is a way to show interest and enthusiasm...
Motel.
Meeting deadlines.
Be a team player.
Follow the instructions on the computer terminal screen.

5. To give others something they need or want
Purchasing.
Accomodate
Many levels of menu items that rise to a narrow point.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

6. Which of the following is an advantage of a rolling budget?
Work.
Each member agrees to the same course of action.
It allows you to have a year-long budget in place at all times.
Making a profit.

7. How does a group reach a decision by consensus?
Each member agrees to the same course of action.
Plan future business activities.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Competing.

8. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
To increase profit.
Fear the unknown.
Agree on ground rules for behavior.

9. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Employee.
Time.
To affect a mood.
Baby Sitting.

10. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
An open also know as public corporation where investors can buy stock.
Noninteractive content
Supporting Documents.
Guide the actions of others.

11. Internet Explorer is an example of __________ software
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Browser
Specific. Goals should be as specific as possible - not stated in general terms.
An airline flying customers to their destination.

12. One of the most effective methods of locating job leads is asking for tips from...
Suggestion.
Specific. Goals should be as specific as possible - not stated in general terms.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Friends.

13. Which of the following is a true statement about accident prevention...
Employees can reduce their risk for accidents by practicing good health habits.
Believe they have no control over their behavior.
Plan future business activities.
Smile often. They can be 'heard' over the phone.

14. Which of the following often is an important part of creating effective advertising layouts...
It allows you to have a year-long budget in place at all times.
Asking for clarification.
Competing.
Using a large visual.

15. Which of the following has a significant impact on the composition of a print ad...
Medical kit and cellular phone.
Flexible work schedules.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Color Harmonies

16. Finance is the business function that involves managing
Specific credit-card procedures.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Money.
Check for and mark all errors in the ad.

17. Products that are available when they are needed have a ____ utility.
Specific credit-card procedures.
Cheating.
Time.
It allows you to have a year-long budget in place at all times.

18. Indirect cmpetition occurs only between businesses that_______?
Noninteractive content
It is legal to overbook a flight.
Offer dissimilar products.
Approach.

19. Business accounting information often is summarized In which of the following types of financial statements...
Antirobbery systems.
Offer dissimilar products.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Shows the parts of a business transaction.

20. A hotel's employees are usually expected to dress in a manner which reflects

21. What is a guideline employees should follow to be good listeners?
Ask clarifying questions often.
Color Harmonies
Supporting Documents.
Specific. Goals should be as specific as possible - not stated in general terms.

22. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Shows the parts of a business transaction.
Product/service management.
Written reports.
Hidden costs.

23. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Internal. This is information you obtain by constantly monitoring your own actions.
Baby Sitting.
Equilibrium. Also called market clearing price.
The business's image.

24. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Close.
Initiative.
Retaining.

25. Information that will help with the decision-making process
Respondents are more likely to misunderstand online questionnaires.
Asking for clarification.
Written reports.
Retaining.

26. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Borrow funds.
Shows the parts of a business transaction.
Room accommodations that the guest has selected in the past.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

27. Which of the following is a consideration when a restaurant is selecting suppliers
Approach.
Type
The dependability of the supplier
Flexible work schedules.

28. Research data displayed in charts - tables - and maps are an example of
Board game.
An airline flying customers to their destination.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Jurisdiction. Some courts do specific types of disputes etc.

29. What is a type of material often included as attachment to the appendix of short reports?
Medical kit and cellular phone.
Initiative.
Supporting Documents.
Specific. Goals should be as specific as possible - not stated in general terms.

30. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Database.
Hospitality
Maintaining.
Being efficient.

31. What is an advantage of specialization of labor?
It is legal to overbook a flight.
Increased production.
The business's image.
Marketing.

32. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Selling goods.
Yes - he should already have sent a follow-up letter.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Database.

33. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Remain competitive.
Initiative.
Many levels of menu items that rise to a narrow point.
Jurisdiction. Some courts do specific types of disputes etc.

34. What do companies try to accomplish when extending credit to customers?
Respondents are more likely to misunderstand online questionnaires.
Bid process.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Maintaining.

35. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Board game.
Borrow funds.
Specific. Goals should be as specific as possible - not stated in general terms.

36. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Type
Guide the actions of others.
Accomodate

37. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
Check for and mark all errors in the ad.
Ask clarifying questions often.
Guide the actions of others.

38. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Guide the actions of others.
Employees can reduce their risk for accidents by practicing good health habits.
Follow the instructions on the computer terminal screen.
Product/service management.

39. Which of the following is a purpose of using color in advertising...
Prepare a report.
Time.
Internal. This is information you obtain by constantly monitoring your own actions.
To affect a mood.

40. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Suggestion.
Being efficient.
Respondents are more likely to misunderstand online questionnaires.
Friends.

41. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Work.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Cheating.
Employee.

42. Which of the following is a characteristic of travel and tourism marketing...
Medical kit and cellular phone.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Selling goods.
Competing.

43. What do businesses often need to do to continue operating when they experience negative cash flow?
Marketing.
Borrow funds.
Many levels of menu items that rise to a narrow point.
Suggestion.

44. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Type
Silent customers.
Specific credit-card procedures.
Network with others who have expertise in the industry.

45. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Meeting deadlines.
Noninteractive content
Retaining.
Specific credit-card procedures.

46. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Being efficient.
Maintaining.
Something was sent with the letter.
Yes - he should already have sent a follow-up letter.

47. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Equilibrium. Also called market clearing price.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Plan future business activities.
Hire employees.

48. An important aspect of typography in advertising involves the effective use of
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Prepare a report.
Time.
Type

49. To prevent point-of-sale fraud - businesses usually use
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Respondents are more likely to misunderstand online questionnaires.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Specific credit-card procedures.

50. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Flexible work schedules.
Create a mailing list.
Marketing.
Time.