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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Suggestion.
Specific. Goals should be as specific as possible - not stated in general terms.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Product/service management.

2. An important aspect of typography in advertising involves the effective use of
Product/service management.
Type
Approach.
Offer dissimilar products.

3. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Motel.
Using a News Release.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

4. In what situation would vertical conflict in a channel of distribution?

5. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Equilibrium. Also called market clearing price.
To increase profit.
Each member agrees to the same course of action.
Bid process.

6. Internet Explorer is an example of __________ software
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Borrow funds.
Browser
To increase profit.

7. Why do business managers often prepare and use presentation software to support reports?
Company handbook.
Friends.
Noninteractive content
To simplify complex information.

8. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Database.
Retaining.
An open also know as public corporation where investors can buy stock.
Silent customers.

9. Feedback that you receive from self-evaluation is called __________ feedback.
Promotion.
Prepare a report.
Internal. This is information you obtain by constantly monitoring your own actions.
Initiative.

10. Which of the following steps in the selling process would salespersons take first...
Economic
Approach.
An open also know as public corporation where investors can buy stock.
Meeting deadlines.

11. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Written reports.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Board game.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

12. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
It allows you to have a year-long budget in place at all times.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Something was sent with the letter.
Hidden costs.

13. Which of the following often is an important part of creating effective advertising layouts...
To affect a mood.
Noninteractive content
Using a large visual.
Board game.

14. What is a guideline employees should follow to be good listeners?
Travel Planning - the agent acts as a middle man.
Borrow funds.
Each member agrees to the same course of action.
Ask clarifying questions often.

15. Which of the following is a way to show interest and enthusiasm...
Borrow funds.
Jurisdiction. Some courts do specific types of disputes etc.
Meeting deadlines.
Fear the unknown.

16. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Bid process.
Work.
Competing.
Selling goods.

17. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Database.
Hidden costs.
Close.
Medical kit and cellular phone.

18. Companies obtain internal information about their various business activities to operate effectively by monitoring
Board game.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Internal records.
Believe they have no control over their behavior.

19. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Borrow funds.
Flexible work schedules.
Time.
Fear the unknown.

20. A change leader might find it difficult to get support from others in a group because the others may
Maintaining.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Fear the unknown.
Competing.

21. Before returning an advertising proof to the newspaper - the advertiser should
Product extensions. A product extension is a good or service added to an existing product line or product category.
Friends.
Check for and mark all errors in the ad.
Purchasing.

22. Finance is the business function that involves managing
Money.
Jurisdiction. Some courts do specific types of disputes etc.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Increased production.

23. One of the responsibilities of the business activity mof human resources management is to?
Color Harmonies
Hire employees.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Close.

24. What does the airline have the right to do when booking?
Ask clarifying questions often.
Agree on ground rules for behavior.
It is legal to overbook a flight.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

25. How does a group reach a decision by consensus?
Asking for clarification.
Create a mailing list.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Each member agrees to the same course of action.

26. To give others something they need or want
Promotion.
Being efficient.
To increase profit.
Accomodate

27. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Believe they have no control over their behavior.
Medical kit and cellular phone.
Equilibrium. Also called market clearing price.
Product extensions. A product extension is a good or service added to an existing product line or product category.

28. To develop effective political relationships within an organization - it is important for an individual to
Be a team player.
Noninteractive content
Create a mailing list.
Browser

29. One of the most effective methods of locating job leads is asking for tips from...
Product/service management.
Friends.
To simplify complex information.
The business's image.

30. To prevent point-of-sale fraud - businesses usually use
It is legal to overbook a flight.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Asking for clarification.
Specific credit-card procedures.

31. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Check for and mark all errors in the ad.
Board game.
Database.
It is legal to overbook a flight.

32. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Silent customers.
Guide the actions of others.
An open also know as public corporation where investors can buy stock.
Economic

33. A hotel's employees are usually expected to dress in a manner which reflects

34. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Type
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

35. What do managers often do after a project has been successfully completed?
Be a team player.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Prepare a report.
Specific credit-card procedures.

36. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Flexible work schedules.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Suggestion.

37. What is not a barrier to effective verbal communication?
Work.
Selling goods.
Internal records.
Asking for clarification.

38. Certain types of drawing media make it possible to
An airline flying customers to their destination.
Accomodate
Modify existing photographs.
The business's image.

39. What is a technique that can be used to provide a positive attitude over the phone?

40. What service would be distributed by producer to agent to consumer?
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Antirobbery systems.
Package.
Travel Planning - the agent acts as a middle man.

41. Which of the following has a significant impact on the composition of a print ad...
Color Harmonies
Create a mailing list.
Internal. This is information you obtain by constantly monitoring your own actions.
Competing.

42. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
The dependability of the supplier
Baby Sitting.
Hospitality
Hidden costs.

43. Which of the following is a true statement about accident prevention...
Plan future business activities.
Create a mailing list.
Database.
Employees can reduce their risk for accidents by practicing good health habits.

44. Business accounting information often is summarized In which of the following types of financial statements...
Offer dissimilar products.
Internal records.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Yes - he should already have sent a follow-up letter.

45. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
It is legal to overbook a flight.
Competing.
Room accommodations that the guest has selected in the past.
Plan future business activities.

46. An important factor that affects the legal procedure is?
Type
Board game.
Initiative.
Jurisdiction. Some courts do specific types of disputes etc.

47. Information that will help with the decision-making process
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Employees can reduce their risk for accidents by practicing good health habits.
Written reports.
Color Harmonies

48. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Package.
Close.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Initiative.

49. When developing persuasive business letters it is important for the writer to think about the reader's...?
Possible objections.
Motel.
Be a team player.
Board game.

50. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Jurisdiction. Some courts do specific types of disputes etc.
Supporting Documents.
Friends.
Remain competitive.