Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.






2. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of






3. Before returning an advertising proof to the newspaper - the advertiser should






4. What do businesses often need to do to continue operating when they experience negative cash flow?






5. The friendly reception and treatment of guests






6. Which of the following has a significant impact on the composition of a print ad...






7. Maintaining comprehensive records about its customers' purchasing habits helps a company to






8. What hospitality service is a hotel employee most likely to recommend to a guest with young children?






9. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays






10. To prevent point-of-sale fraud - businesses usually use






11. What is a guideline employees should follow to be good listeners?






12. In what situation would vertical conflict in a channel of distribution?

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13. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...






14. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n






15. What is the core product that cruise lines provide passengers?






16. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to






17. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.






18. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.






19. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of






20. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?






21. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






22. When you know your group's purpose what should you do next in a discussion?






23. Information that will help with the decision-making process






24. When developing persuasive business letters it is important for the writer to think about the reader's...?






25. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...






26. What is not a barrier to effective verbal communication?






27. Which of the following is an advantage of a rolling budget?






28. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the






29. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel






30. Which of the following statements regarding using the Internet to administer questionnaires is true...






31. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?






32. To develop effective political relationships within an organization - it is important for an individual to






33. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...






34. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...






35. Business accounting information often is summarized In which of the following types of financial statements...






36. Which of the following steps in the selling process would salespersons take first...






37. Products that are available when they are needed have a ____ utility.






38. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?






39. What do companies try to accomplish when extending credit to customers?






40. Three types of communication usually found in a business with a formal communication newtwork are...






41. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






42. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of






43. What is an example of distribution in the travel and tourism industry?






44. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company






45. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se






46. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?






47. Participating in community outreach activities might be considered a form of






48. One of the most effective methods of locating job leads is asking for tips from...






49. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of






50. Feedback that you receive from self-evaluation is called __________ feedback.