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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following is a consideration when a restaurant is selecting suppliers
To increase profit.
Purchasing.
The dependability of the supplier
Being efficient.

2. What do companies try to accomplish when extending credit to customers?
Remain competitive.
Approach.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Meeting deadlines.

3. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Product/service management.
Marketing.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Something was sent with the letter.

4. Occupations involved in providing pleasure for people involved in leisure-time activities
Initiative.
Flexible work schedules.
Using a News Release.
Hospitality and recreation cluster

5. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Economic
Baby Sitting.
Fear the unknown.

6. Managers who make a return on the business investment are
It allows you to have a year-long budget in place at all times.
Meeting deadlines.
Making a profit.
Board game.

7. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Approach.
Equilibrium. Also called market clearing price.
Type
Guide the actions of others.

8. What is a guideline employees should follow to be good listeners?
Agree on ground rules for behavior.
Ask clarifying questions often.
Purchasing.
Using a large visual.

9. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Internal. This is information you obtain by constantly monitoring your own actions.
Hospitality and recreation cluster
Flexible work schedules.
Using a large visual.

10. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Using a News Release.
Modify existing photographs.
Accomodate

11. Which of the following is an advantage of a rolling budget?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Economic
It allows you to have a year-long budget in place at all times.
Suggestion.

12. Indirect cmpetition occurs only between businesses that_______?
Supporting Documents.
Employees can reduce their risk for accidents by practicing good health habits.
Offer dissimilar products.
Medical kit and cellular phone.

13. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
The dependability of the supplier
Plan future business activities.
Selling goods.

14. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Respondents are more likely to misunderstand online questionnaires.
Noninteractive content
Increased production.
To increase profit.

15. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Antirobbery systems.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Network with others who have expertise in the industry.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

16. Information that will help with the decision-making process
Economic
Shows the parts of a business transaction.
The business's image.
Written reports.

17. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Work.
Be a team player.
Employee.
Specific. Goals should be as specific as possible - not stated in general terms.

18. In what primary way does a T account benefit an accountant in maintaining financial records?
Shows the parts of a business transaction.
Using a News Release.
Believe they have no control over their behavior.
An open also know as public corporation where investors can buy stock.

19. Certain types of drawing media make it possible to
Modify existing photographs.
Close.
Prepare a report.
Promotion.

20. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Employees can reduce their risk for accidents by practicing good health habits.
Borrow funds.

21. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Marketing.
Possible objections.
An airline flying customers to their destination.
Medical kit and cellular phone.

22. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Jurisdiction. Some courts do specific types of disputes etc.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Browser

23. To prevent point-of-sale fraud - businesses usually use
Specific credit-card procedures.
Suggestion.
Promotion.
Initiative.

24. Which of the following is a way to show interest and enthusiasm...
Meeting deadlines.
Prepare a report.
Money.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

25. What service would be distributed by producer to agent to consumer?
Travel Planning - the agent acts as a middle man.
Hospitality and recreation cluster
Shows the parts of a business transaction.
Equilibrium. Also called market clearing price.

26. Which of the following is a true statement about accident prevention...
To simplify complex information.
Money.
Employees can reduce their risk for accidents by practicing good health habits.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

27. Products that are available when they are needed have a ____ utility.
Package.
Time.
Economic
Specific credit-card procedures.

28. What do managers often do after a project has been successfully completed?
Hidden costs.
Cheating.
Suggestion.
Prepare a report.

29. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Offer dissimilar products.
Create a mailing list.
Respondents are more likely to misunderstand online questionnaires.
Cheating.

30. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Written reports.
Retaining.
Travel Planning - the agent acts as a middle man.
Money.

31. What is a business calculating when it determines how much it earns from the sale of one additional item?
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Yes - he should already have sent a follow-up letter.
Offer dissimilar products.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

32. An important factor that affects the legal procedure is?
Jurisdiction. Some courts do specific types of disputes etc.
Many levels of menu items that rise to a narrow point.
Internal records.
Competing.

33. Access control systems - video systems - and cash-control devices are all
Jurisdiction. Some courts do specific types of disputes etc.
Antirobbery systems.
Silent customers.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

34. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Bid process.
Plan future business activities.
Each member agrees to the same course of action.
Type

35. Why do business managers often prepare and use presentation software to support reports?
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
To increase profit.
To simplify complex information.
Be a team player.

36. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Meeting deadlines.
To simplify complex information.
Specific credit-card procedures.
Package.

37. What is an example of distribution in the travel and tourism industry?
Many levels of menu items that rise to a narrow point.
Asking for clarification.
Remain competitive.
An airline flying customers to their destination.

38. It is usually most effective for goals to be phrased in __________ terms.
Hospitality
Friends.
Increased production.
Specific. Goals should be as specific as possible - not stated in general terms.

39. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
An airline flying customers to their destination.
Type
Promotion.

40. Before returning an advertising proof to the newspaper - the advertiser should
Browser
Antirobbery systems.
Check for and mark all errors in the ad.
Written reports.

41. When developing persuasive business letters it is important for the writer to think about the reader's...?
Possible objections.
Network with others who have expertise in the industry.
Yes - he should already have sent a follow-up letter.
Hidden costs.

42. What does an enclosure notation in a business letter signify?
Type
An airline flying customers to their destination.
Many levels of menu items that rise to a narrow point.
Something was sent with the letter.

43. Which of the following has a significant impact on the composition of a print ad...
Something was sent with the letter.
Network with others who have expertise in the industry.
The business's image.
Color Harmonies

44. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Shows the parts of a business transaction.
Asking for clarification.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Hidden costs.

45. Which of the following statements regarding using the Internet to administer questionnaires is true...
Respondents are more likely to misunderstand online questionnaires.
Flexible work schedules.
Browser
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

46. Which of the following steps in the selling process would salespersons take first...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Approach.
Marketing.
Flexible work schedules.

47. One of the barriers to assertiveness for some people is that they
Browser
Many levels of menu items that rise to a narrow point.
Believe they have no control over their behavior.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

48. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Competing.
Employee.
Close.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

49. What is an advantage of specialization of labor?
Noninteractive content
Increased production.
Borrow funds.
Initiative.

50. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Silent customers.
Possible objections.
Smile often. They can be 'heard' over the phone.
Jurisdiction. Some courts do specific types of disputes etc.