Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following statements regarding using the Internet to administer questionnaires is true...
Making a profit.
An airline flying customers to their destination.
Respondents are more likely to misunderstand online questionnaires.
Promotion.

2. What service would be distributed by producer to agent to consumer?
Accomodate
It allows you to have a year-long budget in place at all times.
To simplify complex information.
Travel Planning - the agent acts as a middle man.

3. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Fear the unknown.
It is legal to overbook a flight.
Board game.
Initiative.

4. Which of the following often is an important part of creating effective advertising layouts...
Using a large visual.
Retaining.
Modify existing photographs.
It is legal to overbook a flight.

5. Which of the following is a consideration when a restaurant is selecting suppliers
Work.
Retaining.
The dependability of the supplier
Smile often. They can be 'heard' over the phone.

6. A hotel's employees are usually expected to dress in a manner which reflects

7. Access control systems - video systems - and cash-control devices are all
Work.
Employees can reduce their risk for accidents by practicing good health habits.
Internal. This is information you obtain by constantly monitoring your own actions.
Antirobbery systems.

8. Research data displayed in charts - tables - and maps are an example of
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Ask clarifying questions often.
Asking for clarification.
Board game.

9. Which of the following is an advantage of a rolling budget?
Time.
It allows you to have a year-long budget in place at all times.
Hire employees.
Specific. Goals should be as specific as possible - not stated in general terms.

10. What do companies try to accomplish when extending credit to customers?
Company handbook.
Package.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Fear the unknown.

11. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Competing.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Friends.

12. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Bid process.
Silent customers.
It allows you to have a year-long budget in place at all times.
Using a large visual.

13. Which of the following is a true statement about accident prevention...
Specific. Goals should be as specific as possible - not stated in general terms.
Employees can reduce their risk for accidents by practicing good health habits.
Agree on ground rules for behavior.
Hidden costs.

14. Which of the following steps in the selling process would salespersons take first...
Using a News Release.
Close.
Specific credit-card procedures.
Approach.

15. Companies obtain internal information about their various business activities to operate effectively by monitoring
Written reports.
Equilibrium. Also called market clearing price.
Internal records.
Retaining.

16. In what situation would vertical conflict in a channel of distribution?

17. Certain types of drawing media make it possible to
Modify existing photographs.
Shows the parts of a business transaction.
Travel Planning - the agent acts as a middle man.
Time.

18. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Network with others who have expertise in the industry.
Using a News Release.
Silent customers.

19. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
To simplify complex information.
Purchasing.
Internal records.
Flexible work schedules.

20. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Retaining.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

21. What is an advantage of specialization of labor?
Motel.
Specific credit-card procedures.
Increased production.
Browser

22. Publications that provide specific information about particular fields and new products and styles are known as
Hospitality
Product extensions. A product extension is a good or service added to an existing product line or product category.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
It is legal to overbook a flight.

23. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Internal. This is information you obtain by constantly monitoring your own actions.
Company handbook.
Shows the parts of a business transaction.
An open also know as public corporation where investors can buy stock.

24. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Making a profit.
Room accommodations that the guest has selected in the past.
Check for and mark all errors in the ad.
Motel.

25. Managers who make a return on the business investment are
Making a profit.
To simplify complex information.
Employee.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

26. One of the responsibilities of the business activity mof human resources management is to?
Hire employees.
Flexible work schedules.
Money.
Asking for clarification.

27. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Selling goods.
Borrow funds.
Flexible work schedules.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

28. When developing persuasive business letters it is important for the writer to think about the reader's...?
Room accommodations that the guest has selected in the past.
Antirobbery systems.
Purchasing.
Possible objections.

29. What is a type of material often included as attachment to the appendix of short reports?
Supporting Documents.
Be a team player.
Competing.
Product extensions. A product extension is a good or service added to an existing product line or product category.

30. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Noninteractive content
Yes - he should already have sent a follow-up letter.
Written reports.
The business's image.

31. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Promotion.
Board game.
Product/service management.
Plan future business activities.

32. Information that will help with the decision-making process
Many levels of menu items that rise to a narrow point.
Written reports.
Silent customers.
An airline flying customers to their destination.

33. Why do business managers often prepare and use presentation software to support reports?
Economic
To simplify complex information.
Initiative.
Offer dissimilar products.

34. What does an enclosure notation in a business letter signify?
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Something was sent with the letter.
Economic
Retaining.

35. One of the barriers to assertiveness for some people is that they
It is legal to overbook a flight.
An airline flying customers to their destination.
Believe they have no control over their behavior.
Antirobbery systems.

36. What does the airline have the right to do when booking?
Jurisdiction. Some courts do specific types of disputes etc.
Follow the instructions on the computer terminal screen.
It is legal to overbook a flight.
Modify existing photographs.

37. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Written reports.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Economic
To increase profit.

38. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Prepare a report.
Supporting Documents.
Type
Product extensions. A product extension is a good or service added to an existing product line or product category.

39. One of the most effective methods of locating job leads is asking for tips from...
Friends.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
An airline flying customers to their destination.
To simplify complex information.

40. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Using a News Release.
Travel Planning - the agent acts as a middle man.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Close.

41. Which of the following is a characteristic of travel and tourism marketing...
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Product/service management.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Antirobbery systems.

42. How does a group reach a decision by consensus?
Package.
Each member agrees to the same course of action.
Hospitality and recreation cluster
Employees can reduce their risk for accidents by practicing good health habits.

43. What do managers often do after a project has been successfully completed?
Suggestion.
Type
Prepare a report.
Hidden costs.

44. Participating in community outreach activities might be considered a form of
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Many levels of menu items that rise to a narrow point.
Promotion.

45. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Meeting deadlines.
Prepare a report.
Browser
Maintaining.

46. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Package.
To increase profit.
It allows you to have a year-long budget in place at all times.
Product/service management.

47. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Money.
Employees can reduce their risk for accidents by practicing good health habits.
To increase profit.
Employee.

48. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Employee.
Equilibrium. Also called market clearing price.
Borrow funds.
Travel Planning - the agent acts as a middle man.

49. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
The dependability of the supplier
Company handbook.
Guide the actions of others.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

50. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Close.
Bid process.
The business's image.
The dependability of the supplier