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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Business accounting information often is summarized In which of the following types of financial statements...
Using a large visual.
Possible objections.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

2. Which of the following is a true statement about accident prevention...
Yes - he should already have sent a follow-up letter.
Approach.
Promotion.
Employees can reduce their risk for accidents by practicing good health habits.

3. To develop effective political relationships within an organization - it is important for an individual to
Shows the parts of a business transaction.
Be a team player.
Respondents are more likely to misunderstand online questionnaires.
Specific credit-card procedures.

4. Which of the following is a way to show interest and enthusiasm...
Increased production.
Meeting deadlines.
Initiative.
Remain competitive.

5. Managers who make a return on the business investment are
Making a profit.
Maintaining.
To increase profit.
Supporting Documents.

6. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Many levels of menu items that rise to a narrow point.
Cheating.
Borrow funds.
Using a News Release.

7. In what primary way does a T account benefit an accountant in maintaining financial records?
Board game.
Smile often. They can be 'heard' over the phone.
An airline flying customers to their destination.
Shows the parts of a business transaction.

8. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Retaining.
Prepare a report.
Hidden costs.
Type

9. What is a technique that can be used to provide a positive attitude over the phone?

10. Which of the following has a significant impact on the composition of a print ad...
Color Harmonies
Respondents are more likely to misunderstand online questionnaires.
Yes - he should already have sent a follow-up letter.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

11. To give others something they need or want
Color Harmonies
Accomodate
Economic
Maintaining.

12. What is the core product that cruise lines provide passengers?
Increased production.
Hospitality and recreation cluster
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Using a large visual.

13. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
It is legal to overbook a flight.
Marketing.
An airline flying customers to their destination.
Board game.

14. Companies obtain internal information about their various business activities to operate effectively by monitoring
Hospitality
Promotion.
Each member agrees to the same course of action.
Internal records.

15. In what situation would vertical conflict in a channel of distribution?

16. Internet Explorer is an example of __________ software
Remain competitive.
The business's image.
Written reports.
Browser

17. To prevent point-of-sale fraud - businesses usually use
Specific credit-card procedures.
Using a News Release.
Supporting Documents.
Bid process.

18. Information that will help with the decision-making process
Suggestion.
To affect a mood.
Written reports.
Competing.

19. Which of the following is a characteristic of travel and tourism marketing...
Browser
Package.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

20. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Retaining.
Using a large visual.
Medical kit and cellular phone.
Smile often. They can be 'heard' over the phone.

21. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Baby Sitting.
An open also know as public corporation where investors can buy stock.
Room accommodations that the guest has selected in the past.
Modify existing photographs.

22. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
Room accommodations that the guest has selected in the past.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

23. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Database.
Medical kit and cellular phone.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Close.

24. A change leader might find it difficult to get support from others in a group because the others may
Economic
Color Harmonies
Fear the unknown.
Time.

25. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
To affect a mood.
Work.
Hire employees.
Modify existing photographs.

26. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Promotion.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Board game.
Meeting deadlines.

27. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Economic
Selling goods.
Antirobbery systems.
Making a profit.

28. What is an advantage of specialization of labor?
Color Harmonies
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Create a mailing list.
Increased production.

29. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Smile often. They can be 'heard' over the phone.
Network with others who have expertise in the industry.
Noninteractive content
Using a large visual.

30. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Baby Sitting.
Selling goods.
Guide the actions of others.

31. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Plan future business activities.
Employee.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Many levels of menu items that rise to a narrow point.

32. Which of the following is a purpose of using color in advertising...
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Silent customers.
Specific. Goals should be as specific as possible - not stated in general terms.
To affect a mood.

33. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Remain competitive.
Equilibrium. Also called market clearing price.
Purchasing.
Room accommodations that the guest has selected in the past.

34. Publications that provide specific information about particular fields and new products and styles are known as
The business's image.
Friends.
Network with others who have expertise in the industry.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

35. The friendly reception and treatment of guests
Supporting Documents.
Close.
Modify existing photographs.
Hospitality

36. What is not a barrier to effective verbal communication?
Remain competitive.
Jurisdiction. Some courts do specific types of disputes etc.
Asking for clarification.
Color Harmonies

37. The development of goods and services that best satisfy consumer needs and wants is a major goal of
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Internal records.
Database.
Product/service management.

38. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Competing.
Follow the instructions on the computer terminal screen.
Network with others who have expertise in the industry.
Many levels of menu items that rise to a narrow point.

39. What service would be distributed by producer to agent to consumer?
Competing.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Friends.
Travel Planning - the agent acts as a middle man.

40. How does a group reach a decision by consensus?
Making a profit.
Board game.
Each member agrees to the same course of action.
Guide the actions of others.

41. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Smile often. They can be 'heard' over the phone.
Economic
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Employees can reduce their risk for accidents by practicing good health habits.

42. Feedback that you receive from self-evaluation is called __________ feedback.
Ask clarifying questions often.
Being efficient.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Internal. This is information you obtain by constantly monitoring your own actions.

43. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
Type
Yes - he should already have sent a follow-up letter.
Silent customers.

44. What do companies try to accomplish when extending credit to customers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
To increase profit.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Written reports.

45. When you know your group's purpose what should you do next in a discussion?
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Create a mailing list.
Agree on ground rules for behavior.
Shows the parts of a business transaction.

46. When developing persuasive business letters it is important for the writer to think about the reader's...?
Possible objections.
Hospitality and recreation cluster
Using a large visual.
Increased production.

47. What is a type of material often included as attachment to the appendix of short reports?
It allows you to have a year-long budget in place at all times.
Something was sent with the letter.
Supporting Documents.
Yes - he should already have sent a follow-up letter.

48. Which of the following steps in the selling process would salespersons take first...
Equilibrium. Also called market clearing price.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Approach.
Increased production.

49. One of the responsibilities of the business activity mof human resources management is to?
Hire employees.
Friends.
Browser
Marketing.

50. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Remain competitive.
Agree on ground rules for behavior.
Making a profit.
Baby Sitting.