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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Employees can reduce their risk for accidents by practicing good health habits.
Equilibrium. Also called market clearing price.
Motel.
Agree on ground rules for behavior.

2. Which of the following steps in the selling process would salespersons take first...
Approach.
Browser
Create a mailing list.
Time.

3. What is not a barrier to effective verbal communication?
Package.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Asking for clarification.

4. To give others something they need or want
Accomodate
Product extensions. A product extension is a good or service added to an existing product line or product category.
Initiative.
Type

5. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Noninteractive content
Close.
Check for and mark all errors in the ad.
Many levels of menu items that rise to a narrow point.

6. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Agree on ground rules for behavior.
Maintaining.
Believe they have no control over their behavior.
Bid process.

7. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Many levels of menu items that rise to a narrow point.
Economic
Follow the instructions on the computer terminal screen.
Ask clarifying questions often.

8. What is an example of distribution in the travel and tourism industry?
Type
An airline flying customers to their destination.
Equilibrium. Also called market clearing price.
Color Harmonies

9. What do managers often do after a project has been successfully completed?
Fear the unknown.
Accomodate
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Prepare a report.

10. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Check for and mark all errors in the ad.
Using a News Release.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Flexible work schedules.

11. Finance is the business function that involves managing
Money.
Selling goods.
To simplify complex information.
Prepare a report.

12. Research data displayed in charts - tables - and maps are an example of
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Hidden costs.
Offer dissimilar products.
Work.

13. One of the most effective methods of locating job leads is asking for tips from...
Friends.
Respondents are more likely to misunderstand online questionnaires.
Fear the unknown.
Follow the instructions on the computer terminal screen.

14. What does the airline have the right to do when booking?
Agree on ground rules for behavior.
Plan future business activities.
It is legal to overbook a flight.
Marketing.

15. One of the responsibilities of the business activity mof human resources management is to?
Be a team player.
Work.
An open also know as public corporation where investors can buy stock.
Hire employees.

16. An important factor that affects the legal procedure is?
Specific. Goals should be as specific as possible - not stated in general terms.
Baby Sitting.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Jurisdiction. Some courts do specific types of disputes etc.

17. In what situation would vertical conflict in a channel of distribution?

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18. What is a technique that can be used to provide a positive attitude over the phone?

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19. Occupations involved in providing pleasure for people involved in leisure-time activities
Package.
Hospitality and recreation cluster
Antirobbery systems.
Guide the actions of others.

20. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Hidden costs.
Flexible work schedules.
Product extensions. A product extension is a good or service added to an existing product line or product category.

21. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Maintaining.
Ask clarifying questions often.
Motel.

22. Which of the following is a true statement about accident prevention...
Employees can reduce their risk for accidents by practicing good health habits.
Be a team player.
Many levels of menu items that rise to a narrow point.
Selling goods.

23. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Economic
Type
It is legal to overbook a flight.
Friends.

24. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Package.
Noninteractive content
Competing.
Create a mailing list.

25. Access control systems - video systems - and cash-control devices are all
Plan future business activities.
Antirobbery systems.
Something was sent with the letter.
Type

26. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Friends.
Follow the instructions on the computer terminal screen.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Shows the parts of a business transaction.

27. An important aspect of typography in advertising involves the effective use of
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Remain competitive.
Supporting Documents.
Type

28. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Company handbook.
Create a mailing list.
Being efficient.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

29. Publications that provide specific information about particular fields and new products and styles are known as
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Specific. Goals should be as specific as possible - not stated in general terms.
Plan future business activities.

30. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
To increase profit.
Employees can reduce their risk for accidents by practicing good health habits.
Cheating.
Create a mailing list.

31. What is a business calculating when it determines how much it earns from the sale of one additional item?
Network with others who have expertise in the industry.
Being efficient.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Bid process.

32. What is a guideline employees should follow to be good listeners?
Selling goods.
The business's image.
Prepare a report.
Ask clarifying questions often.

33. The friendly reception and treatment of guests
Hospitality
Follow the instructions on the computer terminal screen.
Maintaining.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

34. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Database.
Bid process.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Specific credit-card procedures.

35. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Being efficient.
Initiative.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Fear the unknown.

36. Certain types of drawing media make it possible to
Written reports.
Be a team player.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Modify existing photographs.

37. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Guide the actions of others.
An open also know as public corporation where investors can buy stock.
To simplify complex information.
Product extensions. A product extension is a good or service added to an existing product line or product category.

38. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Be a team player.
Silent customers.
Follow the instructions on the computer terminal screen.
Flexible work schedules.

39. A hotel's employees are usually expected to dress in a manner which reflects

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40. When developing persuasive business letters it is important for the writer to think about the reader's...?
Retaining.
Possible objections.
Making a profit.
Offer dissimilar products.

41. What is the core product that cruise lines provide passengers?
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Be a team player.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Ask clarifying questions often.

42. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Product extensions. A product extension is a good or service added to an existing product line or product category.
Possible objections.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

43. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Employee.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Silent customers.

44. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Suggestion.
Create a mailing list.
The dependability of the supplier
Accomodate

45. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
Fear the unknown.
Shows the parts of a business transaction.
Specific credit-card procedures.

46. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Selling goods.
Be a team player.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Equilibrium. Also called market clearing price.

47. A change leader might find it difficult to get support from others in a group because the others may
Being efficient.
Fear the unknown.
Close.
Increased production.

48. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Specific credit-card procedures.
Maintaining.
Hospitality
Product extensions. A product extension is a good or service added to an existing product line or product category.

49. Participating in community outreach activities might be considered a form of
Prepare a report.
Promotion.
Specific credit-card procedures.
Purchasing.

50. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Purchasing.
Specific. Goals should be as specific as possible - not stated in general terms.
Each member agrees to the same course of action.
Medical kit and cellular phone.