Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays






2. The development of goods and services that best satisfy consumer needs and wants is a major goal of






3. What hospitality service is a hotel employee most likely to recommend to a guest with young children?






4. Participating in community outreach activities might be considered a form of






5. One of the most effective methods of locating job leads is asking for tips from...






6. Which of the following is a way to show interest and enthusiasm...






7. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel






8. What is an advantage of specialization of labor?






9. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...






10. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.






11. What is a type of material often included as attachment to the appendix of short reports?






12. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of






13. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






14. Which of the following statements regarding using the Internet to administer questionnaires is true...






15. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.






16. Finance is the business function that involves managing






17. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se






18. Internet Explorer is an example of __________ software






19. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






20. Before returning an advertising proof to the newspaper - the advertiser should






21. Which of the following is an advantage of a rolling budget?






22. What do companies try to accomplish when extending credit to customers?






23. Maintaining comprehensive records about its customers' purchasing habits helps a company to






24. Occupations involved in providing pleasure for people involved in leisure-time activities






25. What is a technique that can be used to provide a positive attitude over the phone?






26. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of






27. A change leader might find it difficult to get support from others in a group because the others may






28. When you know your group's purpose what should you do next in a discussion?






29. The friendly reception and treatment of guests






30. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...






31. Which of the following is a true statement about accident prevention...






32. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the






33. Feedback that you receive from self-evaluation is called __________ feedback.






34. One of the responsibilities of the business activity mof human resources management is to?






35. Research data displayed in charts - tables - and maps are an example of






36. Which of the following would not be part of the responsibilities of a hotel's maintenance department...






37. What service would be distributed by producer to agent to consumer?






38. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...






39. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of






40. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.






41. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.






42. What is not a barrier to effective verbal communication?






43. Which of the following has a significant impact on the composition of a print ad...






44. What is a business calculating when it determines how much it earns from the sale of one additional item?






45. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?






46. Certain types of drawing media make it possible to






47. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n






48. Information that will help with the decision-making process






49. Why do business managers often prepare and use presentation software to support reports?






50. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?