Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...






2. One of the responsibilities of the business activity mof human resources management is to?






3. What does an enclosure notation in a business letter signify?






4. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






5. An important aspect of typography in advertising involves the effective use of






6. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.






7. What is not a barrier to effective verbal communication?






8. Which of the following is a consideration when a restaurant is selecting suppliers






9. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of






10. What hospitality service is a hotel employee most likely to recommend to a guest with young children?






11. A hotel's employees are usually expected to dress in a manner which reflects


12. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...






13. Which of the following is an advantage of a rolling budget?






14. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff






15. When you know your group's purpose what should you do next in a discussion?






16. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.






17. Which of the following is a way to show interest and enthusiasm...






18. Publications that provide specific information about particular fields and new products and styles are known as






19. Certain types of drawing media make it possible to






20. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of






21. Why do business managers often prepare and use presentation software to support reports?






22. One of the barriers to assertiveness for some people is that they






23. Which of the following steps in the selling process would salespersons take first...






24. Which of the following often is an important part of creating effective advertising layouts...






25. What is a technique that can be used to provide a positive attitude over the phone?


26. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?






27. To give others something they need or want






28. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can






29. Which of the following has a significant impact on the composition of a print ad...






30. What is an example of distribution in the travel and tourism industry?






31. Which of the following is a true statement about accident prevention...






32. When a business keeps a risk because management is unaware of it - the business is _______ the risk.






33. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






34. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to






35. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...






36. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of






37. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...






38. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to






39. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






40. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of






41. In what primary way does a T account benefit an accountant in maintaining financial records?






42. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.






43. What does the airline have the right to do when booking?






44. Companies obtain internal information about their various business activities to operate effectively by monitoring






45. Internet Explorer is an example of __________ software






46. Products that are available when they are needed have a ____ utility.






47. Maintaining comprehensive records about its customers' purchasing habits helps a company to






48. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...






49. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?






50. Feedback that you receive from self-evaluation is called __________ feedback.