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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When you know your group's purpose what should you do next in a discussion?
Follow the instructions on the computer terminal screen.
Internal. This is information you obtain by constantly monitoring your own actions.
Supporting Documents.
Agree on ground rules for behavior.

2. Publications that provide specific information about particular fields and new products and styles are known as
Antirobbery systems.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Many levels of menu items that rise to a narrow point.
Possible objections.

3. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Browser
Specific. Goals should be as specific as possible - not stated in general terms.
Follow the instructions on the computer terminal screen.
To simplify complex information.

4. Access control systems - video systems - and cash-control devices are all
Antirobbery systems.
Economic
Equilibrium. Also called market clearing price.
Something was sent with the letter.

5. What is a type of material often included as attachment to the appendix of short reports?
Travel Planning - the agent acts as a middle man.
It allows you to have a year-long budget in place at all times.
Noninteractive content
Supporting Documents.

6. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Suggestion.
Using a News Release.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Economic

7. What does the airline have the right to do when booking?
Silent customers.
Flexible work schedules.
It is legal to overbook a flight.
Economic

8. What do companies try to accomplish when extending credit to customers?
Suggestion.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Internal. This is information you obtain by constantly monitoring your own actions.
Employees can reduce their risk for accidents by practicing good health habits.

9. What do businesses often need to do to continue operating when they experience negative cash flow?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Plan future business activities.
Borrow funds.
Written reports.

10. Companies obtain internal information about their various business activities to operate effectively by monitoring
An airline flying customers to their destination.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Silent customers.
Internal records.

11. Feedback that you receive from self-evaluation is called __________ feedback.
Fear the unknown.
To simplify complex information.
Check for and mark all errors in the ad.
Internal. This is information you obtain by constantly monitoring your own actions.

12. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Board game.
Initiative.
Database.
Close.

13. Occupations involved in providing pleasure for people involved in leisure-time activities
Making a profit.
Hospitality and recreation cluster
Agree on ground rules for behavior.
Noninteractive content

14. Information that will help with the decision-making process
Written reports.
Check for and mark all errors in the ad.
Cheating.
Each member agrees to the same course of action.

15. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Modify existing photographs.
Check for and mark all errors in the ad.
Baby Sitting.
Possible objections.

16. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
To increase profit.
Selling goods.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

17. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Flexible work schedules.
Type
Cheating.
Many levels of menu items that rise to a narrow point.

18. What do managers often do after a project has been successfully completed?
Prepare a report.
Browser
Using a News Release.
Cheating.

19. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Offer dissimilar products.
Create a mailing list.
Hospitality and recreation cluster
Using a News Release.

20. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Using a large visual.
Many levels of menu items that rise to a narrow point.
An open also know as public corporation where investors can buy stock.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

21. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Motel.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Silent customers.
Being efficient.

22. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Retaining.
Specific. Goals should be as specific as possible - not stated in general terms.
Company handbook.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

23. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Agree on ground rules for behavior.
Guide the actions of others.
Be a team player.

24. Which of the following often is an important part of creating effective advertising layouts...
Employee.
Plan future business activities.
Using a large visual.
Believe they have no control over their behavior.

25. Which of the following is a purpose of using color in advertising...
Plan future business activities.
Something was sent with the letter.
Jurisdiction. Some courts do specific types of disputes etc.
To affect a mood.

26. What is an example of distribution in the travel and tourism industry?
The dependability of the supplier
An airline flying customers to their destination.
Check for and mark all errors in the ad.
It is legal to overbook a flight.

27. Which of the following is a true statement about accident prevention...
Prepare a report.
Close.
Yes - he should already have sent a follow-up letter.
Employees can reduce their risk for accidents by practicing good health habits.

28. To give others something they need or want
Antirobbery systems.
Motel.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Accomodate

29. What is an advantage of specialization of labor?
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Promotion.
Baby Sitting.
Increased production.

30. Certain types of drawing media make it possible to
Believe they have no control over their behavior.
Bid process.
Asking for clarification.
Modify existing photographs.

31. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Maintaining.
Cheating.
Competing.
Selling goods.

32. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Product extensions. A product extension is a good or service added to an existing product line or product category.
Hire employees.
Suggestion.
Motel.

33. One of the responsibilities of the business activity mof human resources management is to?
Hire employees.
Database.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Room accommodations that the guest has selected in the past.

34. An important factor that affects the legal procedure is?
Asking for clarification.
An open also know as public corporation where investors can buy stock.
The business's image.
Jurisdiction. Some courts do specific types of disputes etc.

35. The friendly reception and treatment of guests
Check for and mark all errors in the ad.
Hidden costs.
Hospitality
Specific. Goals should be as specific as possible - not stated in general terms.

36. In what situation would vertical conflict in a channel of distribution?

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37. What does an enclosure notation in a business letter signify?
Something was sent with the letter.
Initiative.
Remain competitive.
Borrow funds.

38. Three types of communication usually found in a business with a formal communication newtwork are...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Fear the unknown.
Approach.
An airline flying customers to their destination.

39. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
Work.
Maintaining.
Network with others who have expertise in the industry.

40. Which of the following is a consideration when a restaurant is selecting suppliers
Travel Planning - the agent acts as a middle man.
The dependability of the supplier
Retaining.
Accomodate

41. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Internal records.
It is legal to overbook a flight.
Medical kit and cellular phone.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

42. What is a business calculating when it determines how much it earns from the sale of one additional item?
Fear the unknown.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
To simplify complex information.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

43. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Increased production.
Fear the unknown.
Marketing.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

44. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Motel.
Fear the unknown.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Many levels of menu items that rise to a narrow point.

45. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Follow the instructions on the computer terminal screen.
Employees can reduce their risk for accidents by practicing good health habits.
Many levels of menu items that rise to a narrow point.
Create a mailing list.

46. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Check for and mark all errors in the ad.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Room accommodations that the guest has selected in the past.

47. Participating in community outreach activities might be considered a form of
Internal records.
Modify existing photographs.
Promotion.
Follow the instructions on the computer terminal screen.

48. How does a group reach a decision by consensus?
Agree on ground rules for behavior.
Each member agrees to the same course of action.
Type
Selling goods.

49. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Close.
Silent customers.

50. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Package.
Promotion.
Meeting deadlines.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.