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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Meeting deadlines.
Room accommodations that the guest has selected in the past.
Noninteractive content

2. What does the airline have the right to do when booking?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Purchasing.
To simplify complex information.
It is legal to overbook a flight.

3. Certain types of drawing media make it possible to
Modify existing photographs.
Being efficient.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Jurisdiction. Some courts do specific types of disputes etc.

4. Managers who make a return on the business investment are
Hospitality and recreation cluster
Check for and mark all errors in the ad.
Making a profit.
Create a mailing list.

5. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Each member agrees to the same course of action.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

6. To develop effective political relationships within an organization - it is important for an individual to
Antirobbery systems.
Meeting deadlines.
Hire employees.
Be a team player.

7. Companies obtain internal information about their various business activities to operate effectively by monitoring
Bid process.
Database.
Internal records.
Travel Planning - the agent acts as a middle man.

8. Which of the following is a way to show interest and enthusiasm...
Shows the parts of a business transaction.
Meeting deadlines.
Competing.
Motel.

9. In what situation would vertical conflict in a channel of distribution?

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10. Business accounting information often is summarized In which of the following types of financial statements...
Yes - he should already have sent a follow-up letter.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Agree on ground rules for behavior.
Economic

11. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Plan future business activities.
Written reports.
Employee.
Time.

12. To give others something they need or want
Accomodate
Money.
Room accommodations that the guest has selected in the past.
Cheating.

13. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Maintaining.
Many levels of menu items that rise to a narrow point.
Initiative.
Create a mailing list.

14. A change leader might find it difficult to get support from others in a group because the others may
Using a large visual.
Selling goods.
Type
Fear the unknown.

15. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
Motel.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Shows the parts of a business transaction.

16. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Promotion.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Remain competitive.

17. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Product extensions. A product extension is a good or service added to an existing product line or product category.
Economic
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Modify existing photographs.

18. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Retaining.
Board game.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Friends.

19. Which of the following steps in the selling process would salespersons take first...
An airline flying customers to their destination.
Approach.
Selling goods.
Initiative.

20. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Follow the instructions on the computer terminal screen.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Create a mailing list.
Product extensions. A product extension is a good or service added to an existing product line or product category.

21. Research data displayed in charts - tables - and maps are an example of
To affect a mood.
Marketing.
Follow the instructions on the computer terminal screen.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

22. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Meeting deadlines.
Travel Planning - the agent acts as a middle man.
Offer dissimilar products.
Close.

23. What is a technique that can be used to provide a positive attitude over the phone?

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24. Which of the following has a significant impact on the composition of a print ad...
Marketing.
Internal records.
Purchasing.
Color Harmonies

25. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Asking for clarification.
Employees can reduce their risk for accidents by practicing good health habits.
Money.
Selling goods.

26. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Money.
Internal records.
Being efficient.
An airline flying customers to their destination.

27. Which of the following is a characteristic of travel and tourism marketing...
Marketing.
Something was sent with the letter.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Motel.

28. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Written reports.
Work.
Economic
Plan future business activities.

29. It is usually most effective for goals to be phrased in __________ terms.
Meeting deadlines.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
To affect a mood.
Specific. Goals should be as specific as possible - not stated in general terms.

30. One of the barriers to assertiveness for some people is that they
The business's image.
Believe they have no control over their behavior.
To increase profit.
Something was sent with the letter.

31. Which of the following is an advantage of a rolling budget?
Selling goods.
Friends.
It allows you to have a year-long budget in place at all times.
Believe they have no control over their behavior.

32. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Yes - he should already have sent a follow-up letter.
Type
Create a mailing list.
Possible objections.

33. Three types of communication usually found in a business with a formal communication newtwork are...
Product extensions. A product extension is a good or service added to an existing product line or product category.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Money.
Marketing.

34. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Agree on ground rules for behavior.
Yes - he should already have sent a follow-up letter.
Silent customers.
Bid process.

35. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Yes - he should already have sent a follow-up letter.
Marketing.
Product extensions. A product extension is a good or service added to an existing product line or product category.

36. The friendly reception and treatment of guests
Maintaining.
Hospitality
Offer dissimilar products.
Remain competitive.

37. What is an advantage of specialization of labor?
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Being efficient.
Increased production.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

38. One of the most effective methods of locating job leads is asking for tips from...
Silent customers.
Friends.
Internal. This is information you obtain by constantly monitoring your own actions.
Each member agrees to the same course of action.

39. Participating in community outreach activities might be considered a form of
Database.
Money.
Promotion.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

40. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Something was sent with the letter.
Jurisdiction. Some courts do specific types of disputes etc.
Respondents are more likely to misunderstand online questionnaires.
Silent customers.

41. Indirect cmpetition occurs only between businesses that_______?
Close.
Smile often. They can be 'heard' over the phone.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Offer dissimilar products.

42. Before returning an advertising proof to the newspaper - the advertiser should
An airline flying customers to their destination.
Check for and mark all errors in the ad.
Agree on ground rules for behavior.
Board game.

43. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Asking for clarification.
Each member agrees to the same course of action.
Maintaining.

44. Information that will help with the decision-making process
To affect a mood.
Initiative.
Time.
Written reports.

45. Which of the following statements regarding using the Internet to administer questionnaires is true...
Respondents are more likely to misunderstand online questionnaires.
Using a News Release.
Guide the actions of others.
Promotion.

46. Finance is the business function that involves managing
Money.
Asking for clarification.
Room accommodations that the guest has selected in the past.
Work.

47. What is a type of material often included as attachment to the appendix of short reports?
Supporting Documents.
Cheating.
Employee.
Hospitality

48. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Travel Planning - the agent acts as a middle man.
The dependability of the supplier
Noninteractive content
An open also know as public corporation where investors can buy stock.

49. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Written reports.
Using a News Release.
Medical kit and cellular phone.
Selling goods.

50. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Money.
Many levels of menu items that rise to a narrow point.
Remain competitive.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.