Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A change leader might find it difficult to get support from others in a group because the others may






2. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...






3. Which of the following is a consideration when a restaurant is selecting suppliers






4. Which of the following steps in the selling process would salespersons take first...






5. Feedback that you receive from self-evaluation is called __________ feedback.






6. Three types of communication usually found in a business with a formal communication newtwork are...






7. How does a group reach a decision by consensus?






8. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the






9. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...






10. An important aspect of typography in advertising involves the effective use of






11. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?






12. When a business keeps a risk because management is unaware of it - the business is _______ the risk.






13. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.






14. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of






15. What do companies try to accomplish when extending credit to customers?






16. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?






17. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of






18. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...






19. In what primary way does a T account benefit an accountant in maintaining financial records?






20. Which of the following has a significant impact on the composition of a print ad...






21. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.






22. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays






23. Participating in community outreach activities might be considered a form of






24. Certain types of drawing media make it possible to






25. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.






26. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






27. When developing persuasive business letters it is important for the writer to think about the reader's...?






28. One of the responsibilities of the business activity mof human resources management is to?






29. The development of goods and services that best satisfy consumer needs and wants is a major goal of






30. Information that will help with the decision-making process






31. Before returning an advertising proof to the newspaper - the advertiser should






32. Which of the following statements regarding using the Internet to administer questionnaires is true...






33. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...






34. An important factor that affects the legal procedure is?






35. Which of the following often is an important part of creating effective advertising layouts...






36. Business accounting information often is summarized In which of the following types of financial statements...






37. Finance is the business function that involves managing






38. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?






39. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se






40. What is an advantage of specialization of labor?






41. Why do business managers often prepare and use presentation software to support reports?






42. What is a guideline employees should follow to be good listeners?






43. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...






44. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...






45. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.






46. Which of the following would not be part of the responsibilities of a hotel's maintenance department...






47. Which of the following is a way to show interest and enthusiasm...






48. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...






49. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






50. What does an enclosure notation in a business letter signify?