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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Bid process.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Selling goods.

2. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Work.
Baby Sitting.
Promotion.
Cheating.

3. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Purchasing.
Employees can reduce their risk for accidents by practicing good health habits.
Equilibrium. Also called market clearing price.
Time.

4. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Initiative.
Work.
Purchasing.
Suggestion.

5. Information that will help with the decision-making process
Written reports.
Believe they have no control over their behavior.
Using a News Release.
Specific. Goals should be as specific as possible - not stated in general terms.

6. An important factor that affects the legal procedure is?
Specific. Goals should be as specific as possible - not stated in general terms.
Jurisdiction. Some courts do specific types of disputes etc.
Check for and mark all errors in the ad.
Database.

7. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Increased production.
Follow the instructions on the computer terminal screen.
Suggestion.
Company handbook.

8. One of the barriers to assertiveness for some people is that they
Believe they have no control over their behavior.
Package.
Fear the unknown.
Purchasing.

9. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Increased production.
Promotion.
Employee.
An open also know as public corporation where investors can buy stock.

10. To give others something they need or want
Specific credit-card procedures.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Shows the parts of a business transaction.
Accomodate

11. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Initiative.
Motel.
Flexible work schedules.
Many levels of menu items that rise to a narrow point.

12. An important aspect of typography in advertising involves the effective use of
Type
It allows you to have a year-long budget in place at all times.
Check for and mark all errors in the ad.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

13. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Selling goods.
An airline flying customers to their destination.
Modify existing photographs.
Guide the actions of others.

14. Access control systems - video systems - and cash-control devices are all
It allows you to have a year-long budget in place at all times.
Approach.
Antirobbery systems.
Prepare a report.

15. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Work.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Using a News Release.
Company handbook.

16. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Being efficient.
Guide the actions of others.
Noninteractive content

17. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Initiative.
Follow the instructions on the computer terminal screen.
Meeting deadlines.
Yes - he should already have sent a follow-up letter.

18. Three types of communication usually found in a business with a formal communication newtwork are...
Ask clarifying questions often.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Plan future business activities.

19. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
The business's image.
Time.
Maintaining.

20. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Retaining.
Guide the actions of others.
Travel Planning - the agent acts as a middle man.
Flexible work schedules.

21. Which of the following is a way to show interest and enthusiasm...
Meeting deadlines.
Possible objections.
Noninteractive content
Borrow funds.

22. When developing persuasive business letters it is important for the writer to think about the reader's...?
Possible objections.
Each member agrees to the same course of action.
Offer dissimilar products.
Time.

23. What do companies try to accomplish when extending credit to customers?
Follow the instructions on the computer terminal screen.
Create a mailing list.
Possible objections.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

24. What does the airline have the right to do when booking?
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Meeting deadlines.
An open also know as public corporation where investors can buy stock.
It is legal to overbook a flight.

25. What is the core product that cruise lines provide passengers?
Approach.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Friends.

26. Why do business managers often prepare and use presentation software to support reports?
Agree on ground rules for behavior.
To simplify complex information.
Friends.
Cheating.

27. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Silent customers.
Suggestion.
It is legal to overbook a flight.
Follow the instructions on the computer terminal screen.

28. Companies obtain internal information about their various business activities to operate effectively by monitoring
Promotion.
Modify existing photographs.
Internal records.
The dependability of the supplier

29. Feedback that you receive from self-evaluation is called __________ feedback.
Employee.
Type
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Internal. This is information you obtain by constantly monitoring your own actions.

30. Which of the following often is an important part of creating effective advertising layouts...
Shows the parts of a business transaction.
Using a large visual.
Noninteractive content
Check for and mark all errors in the ad.

31. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Using a large visual.
Using a News Release.
Guide the actions of others.
Supporting Documents.

32. What is a guideline employees should follow to be good listeners?
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Something was sent with the letter.
Ask clarifying questions often.
To simplify complex information.

33. Occupations involved in providing pleasure for people involved in leisure-time activities
Motel.
Hospitality and recreation cluster
Using a News Release.
Silent customers.

34. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
Close.
Offer dissimilar products.
Time.

35. Which of the following is a purpose of using color in advertising...
To affect a mood.
Hidden costs.
Specific credit-card procedures.
Yes - he should already have sent a follow-up letter.

36. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Baby Sitting.
Believe they have no control over their behavior.
Initiative.
Room accommodations that the guest has selected in the past.

37. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Many levels of menu items that rise to a narrow point.
To affect a mood.
Bid process.
Initiative.

38. One of the most effective methods of locating job leads is asking for tips from...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Being efficient.
Friends.
Travel Planning - the agent acts as a middle man.

39. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Money.
Borrow funds.

40. How does a group reach a decision by consensus?
Each member agrees to the same course of action.
Fear the unknown.
Possible objections.
Agree on ground rules for behavior.

41. It is usually most effective for goals to be phrased in __________ terms.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
To increase profit.
Specific. Goals should be as specific as possible - not stated in general terms.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

42. Which of the following has a significant impact on the composition of a print ad...
Be a team player.
Color Harmonies
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

43. In what situation would vertical conflict in a channel of distribution?

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44. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Friends.
Create a mailing list.
Each member agrees to the same course of action.

45. The friendly reception and treatment of guests
Antirobbery systems.
Hospitality
An open also know as public corporation where investors can buy stock.
Hidden costs.

46. Participating in community outreach activities might be considered a form of
It is legal to overbook a flight.
Color Harmonies
Promotion.
Initiative.

47. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Making a profit.
Friends.
Many levels of menu items that rise to a narrow point.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

48. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Competing.
Smile often. They can be 'heard' over the phone.
Increased production.
Jurisdiction. Some courts do specific types of disputes etc.

49. Products that are available when they are needed have a ____ utility.
Create a mailing list.
Time.
Ask clarifying questions often.
The dependability of the supplier

50. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Ask clarifying questions often.
Cheating.
Board game.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.