Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.






2. Which of the following steps in the selling process would salespersons take first...






3. What is not a barrier to effective verbal communication?






4. To give others something they need or want






5. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...






6. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the






7. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...






8. What is an example of distribution in the travel and tourism industry?






9. What do managers often do after a project has been successfully completed?






10. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...






11. Finance is the business function that involves managing






12. Research data displayed in charts - tables - and maps are an example of






13. One of the most effective methods of locating job leads is asking for tips from...






14. What does the airline have the right to do when booking?






15. One of the responsibilities of the business activity mof human resources management is to?






16. An important factor that affects the legal procedure is?






17. In what situation would vertical conflict in a channel of distribution?

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18. What is a technique that can be used to provide a positive attitude over the phone?

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19. Occupations involved in providing pleasure for people involved in leisure-time activities






20. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...






21. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...






22. Which of the following is a true statement about accident prevention...






23. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.






24. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...






25. Access control systems - video systems - and cash-control devices are all






26. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?






27. An important aspect of typography in advertising involves the effective use of






28. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?






29. Publications that provide specific information about particular fields and new products and styles are known as






30. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to






31. What is a business calculating when it determines how much it earns from the sale of one additional item?






32. What is a guideline employees should follow to be good listeners?






33. The friendly reception and treatment of guests






34. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?






35. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






36. Certain types of drawing media make it possible to






37. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of






38. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...






39. A hotel's employees are usually expected to dress in a manner which reflects

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40. When developing persuasive business letters it is important for the writer to think about the reader's...?






41. What is the core product that cruise lines provide passengers?






42. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






43. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.






44. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.






45. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...






46. Which of the following would not be part of the responsibilities of a hotel's maintenance department...






47. A change leader might find it difficult to get support from others in a group because the others may






48. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays






49. Participating in community outreach activities might be considered a form of






50. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?