Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What hospitality service is a hotel employee most likely to recommend to a guest with young children?






2. The friendly reception and treatment of guests






3. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company






4. What is a technique that can be used to provide a positive attitude over the phone?

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5. Which of the following statements regarding using the Internet to administer questionnaires is true...






6. Products that are available when they are needed have a ____ utility.






7. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.






8. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...






9. Before returning an advertising proof to the newspaper - the advertiser should






10. Three types of communication usually found in a business with a formal communication newtwork are...






11. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...






12. Companies obtain internal information about their various business activities to operate effectively by monitoring






13. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of






14. What is the core product that cruise lines provide passengers?






15. When you know your group's purpose what should you do next in a discussion?






16. Which of the following is a way to show interest and enthusiasm...






17. Feedback that you receive from self-evaluation is called __________ feedback.






18. What is an example of distribution in the travel and tourism industry?






19. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?






20. Indirect cmpetition occurs only between businesses that_______?






21. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






22. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...






23. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of






24. What service would be distributed by producer to agent to consumer?






25. In what primary way does a T account benefit an accountant in maintaining financial records?






26. Occupations involved in providing pleasure for people involved in leisure-time activities






27. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...






28. To develop effective political relationships within an organization - it is important for an individual to






29. Maintaining comprehensive records about its customers' purchasing habits helps a company to






30. Which of the following is an advantage of a rolling budget?






31. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can






32. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?






33. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.






34. Internet Explorer is an example of __________ software






35. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...






36. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?






37. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of






38. Business accounting information often is summarized In which of the following types of financial statements...






39. Access control systems - video systems - and cash-control devices are all






40. What do businesses often need to do to continue operating when they experience negative cash flow?






41. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...






42. To give others something they need or want






43. One of the barriers to assertiveness for some people is that they






44. What is a business calculating when it determines how much it earns from the sale of one additional item?






45. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to






46. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






47. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff






48. It is usually most effective for goals to be phrased in __________ terms.






49. How does a group reach a decision by consensus?






50. Managers who make a return on the business investment are