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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How does a group reach a decision by consensus?
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Accomodate
Each member agrees to the same course of action.
Antirobbery systems.

2. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Yes - he should already have sent a follow-up letter.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Hospitality and recreation cluster

3. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Color Harmonies
Plan future business activities.
Motel.
Many levels of menu items that rise to a narrow point.

4. One of the responsibilities of the business activity mof human resources management is to?
Each member agrees to the same course of action.
Hire employees.
Room accommodations that the guest has selected in the past.
It is legal to overbook a flight.

5. Internet Explorer is an example of __________ software
Package.
Written reports.
Browser
Work.

6. Feedback that you receive from self-evaluation is called __________ feedback.
Suggestion.
Possible objections.
Baby Sitting.
Internal. This is information you obtain by constantly monitoring your own actions.

7. Certain types of drawing media make it possible to
Flexible work schedules.
Noninteractive content
Agree on ground rules for behavior.
Modify existing photographs.

8. Why do business managers often prepare and use presentation software to support reports?
Medical kit and cellular phone.
To simplify complex information.
Something was sent with the letter.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

9. A hotel's employees are usually expected to dress in a manner which reflects

10. Which of the following is a purpose of using color in advertising...
It is legal to overbook a flight.
Be a team player.
To affect a mood.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

11. When developing persuasive business letters it is important for the writer to think about the reader's...?
Prepare a report.
Possible objections.
Baby Sitting.
Offer dissimilar products.

12. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Employee.
Suggestion.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Smile often. They can be 'heard' over the phone.

13. An important aspect of typography in advertising involves the effective use of
Type
Smile often. They can be 'heard' over the phone.
To affect a mood.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

14. What is not a barrier to effective verbal communication?
Competing.
Increased production.
Specific credit-card procedures.
Asking for clarification.

15. The friendly reception and treatment of guests
Work.
Suggestion.
Selling goods.
Hospitality

16. What is a business calculating when it determines how much it earns from the sale of one additional item?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
To increase profit.
Cheating.
Respondents are more likely to misunderstand online questionnaires.

17. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Flexible work schedules.
Offer dissimilar products.
Room accommodations that the guest has selected in the past.
Product/service management.

18. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Possible objections.
Being efficient.
Competing.
It is legal to overbook a flight.

19. What service would be distributed by producer to agent to consumer?
Medical kit and cellular phone.
Competing.
Travel Planning - the agent acts as a middle man.
Retaining.

20. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Close.
Using a large visual.
To affect a mood.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

21. What do businesses often need to do to continue operating when they experience negative cash flow?
Asking for clarification.
Borrow funds.
Possible objections.
Room accommodations that the guest has selected in the past.

22. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Hidden costs.
Medical kit and cellular phone.
Offer dissimilar products.

23. An important factor that affects the legal procedure is?
An open also know as public corporation where investors can buy stock.
Jurisdiction. Some courts do specific types of disputes etc.
Economic
Close.

24. What is a guideline employees should follow to be good listeners?
Ask clarifying questions often.
Remain competitive.
Believe they have no control over their behavior.
The business's image.

25. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Increased production.
Baby Sitting.
Follow the instructions on the computer terminal screen.
Selling goods.

26. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Create a mailing list.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Hospitality and recreation cluster
Antirobbery systems.

27. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
To simplify complex information.
Equilibrium. Also called market clearing price.
Yes - he should already have sent a follow-up letter.
Specific. Goals should be as specific as possible - not stated in general terms.

28. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Jurisdiction. Some courts do specific types of disputes etc.
Suggestion.
Asking for clarification.
Database.

29. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Equilibrium. Also called market clearing price.
Many levels of menu items that rise to a narrow point.
Motel.
Ask clarifying questions often.

30. One of the most effective methods of locating job leads is asking for tips from...
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Silent customers.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Friends.

31. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Maintaining.
Room accommodations that the guest has selected in the past.
Promotion.
Equilibrium. Also called market clearing price.

32. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Asking for clarification.
Product/service management.
Company handbook.
Database.

33. In what primary way does a T account benefit an accountant in maintaining financial records?
Company handbook.
Shows the parts of a business transaction.
Hire employees.
Being efficient.

34. Which of the following often is an important part of creating effective advertising layouts...
Follow the instructions on the computer terminal screen.
Type
Using a large visual.
Database.

35. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Purchasing.
Cheating.
Create a mailing list.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

36. Business accounting information often is summarized In which of the following types of financial statements...
Browser
To affect a mood.
Be a team player.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

37. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Many levels of menu items that rise to a narrow point.
Modify existing photographs.
Product/service management.
Fear the unknown.

38. What does the airline have the right to do when booking?
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
It is legal to overbook a flight.
Product/service management.
Using a large visual.

39. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Equilibrium. Also called market clearing price.
Package.
The dependability of the supplier

40. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Network with others who have expertise in the industry.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Antirobbery systems.

41. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Company handbook.
Remain competitive.
An airline flying customers to their destination.
Baby Sitting.

42. Products that are available when they are needed have a ____ utility.
To increase profit.
Asking for clarification.
Fear the unknown.
Time.

43. To prevent point-of-sale fraud - businesses usually use
Baby Sitting.
Specific credit-card procedures.
Yes - he should already have sent a follow-up letter.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

44. What is an advantage of specialization of labor?
Travel Planning - the agent acts as a middle man.
Increased production.
Initiative.
Offer dissimilar products.

45. Publications that provide specific information about particular fields and new products and styles are known as
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Using a News Release.
Employee.
Being efficient.

46. Access control systems - video systems - and cash-control devices are all
Borrow funds.
Believe they have no control over their behavior.
Antirobbery systems.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

47. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Being efficient.
An open also know as public corporation where investors can buy stock.
Maintaining.

48. Managers who make a return on the business investment are
Check for and mark all errors in the ad.
The business's image.
Making a profit.
Approach.

49. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Accomodate
Hire employees.
Motel.
Flexible work schedules.

50. One of the barriers to assertiveness for some people is that they
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Hospitality
Create a mailing list.
Believe they have no control over their behavior.