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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Participating in community outreach activities might be considered a form of
Color Harmonies
To simplify complex information.
Promotion.
Travel Planning - the agent acts as a middle man.

2. To prevent point-of-sale fraud - businesses usually use
Travel Planning - the agent acts as a middle man.
Competing.
Each member agrees to the same course of action.
Specific credit-card procedures.

3. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Hidden costs.
Motel.
Asking for clarification.
Marketing.

4. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Cheating.
Remain competitive.
Suggestion.
Internal. This is information you obtain by constantly monitoring your own actions.

5. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Maintaining.
Friends.
Follow the instructions on the computer terminal screen.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

6. What is a business calculating when it determines how much it earns from the sale of one additional item?
Database.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Silent customers.
Internal. This is information you obtain by constantly monitoring your own actions.

7. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Browser
Accomodate
Noninteractive content
Using a large visual.

8. Which of the following is a consideration when a restaurant is selecting suppliers
The dependability of the supplier
Specific credit-card procedures.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
It is legal to overbook a flight.

9. Information that will help with the decision-making process
Company handbook.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Written reports.
Economic

10. What is an advantage of specialization of labor?
Each member agrees to the same course of action.
Written reports.
Baby Sitting.
Increased production.

11. When developing persuasive business letters it is important for the writer to think about the reader's...?
Possible objections.
Using a large visual.
Marketing.
An open also know as public corporation where investors can buy stock.

12. What do managers often do after a project has been successfully completed?
Prepare a report.
Possible objections.
Something was sent with the letter.
Suggestion.

13. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Shows the parts of a business transaction.
Product/service management.
Work.
Purchasing.

14. Which of the following is a purpose of using color in advertising...
Making a profit.
Retaining.
Specific credit-card procedures.
To affect a mood.

15. What is an example of distribution in the travel and tourism industry?
Baby Sitting.
To increase profit.
Browser
An airline flying customers to their destination.

16. Before returning an advertising proof to the newspaper - the advertiser should
Equilibrium. Also called market clearing price.
Offer dissimilar products.
Check for and mark all errors in the ad.
Product/service management.

17. A change leader might find it difficult to get support from others in a group because the others may
Fear the unknown.
Promotion.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Specific. Goals should be as specific as possible - not stated in general terms.

18. What is the core product that cruise lines provide passengers?
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Many levels of menu items that rise to a narrow point.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Baby Sitting.

19. When you know your group's purpose what should you do next in a discussion?
Agree on ground rules for behavior.
To affect a mood.
The dependability of the supplier
Retaining.

20. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Respondents are more likely to misunderstand online questionnaires.
Package.
Flexible work schedules.
Jurisdiction. Some courts do specific types of disputes etc.

21. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Fear the unknown.
Yes - he should already have sent a follow-up letter.
Prepare a report.
Economic

22. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Employee.
Equilibrium. Also called market clearing price.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Remain competitive.

23. One of the responsibilities of the business activity mof human resources management is to?
Maintaining.
The business's image.
Hire employees.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

24. What service would be distributed by producer to agent to consumer?
Respondents are more likely to misunderstand online questionnaires.
Travel Planning - the agent acts as a middle man.
Each member agrees to the same course of action.
Product/service management.

25. What do companies try to accomplish when extending credit to customers?
It allows you to have a year-long budget in place at all times.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Package.
Shows the parts of a business transaction.

26. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Package.
Using a News Release.
Close.

27. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
An open also know as public corporation where investors can buy stock.
Hire employees.
Medical kit and cellular phone.

28. Companies obtain internal information about their various business activities to operate effectively by monitoring
Internal records.
Promotion.
Browser
Cheating.

29. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Network with others who have expertise in the industry.
Internal records.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Money.

30. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Travel Planning - the agent acts as a middle man.
Company handbook.
Employee.

31. Which of the following is a true statement about accident prevention...
Employees can reduce their risk for accidents by practicing good health habits.
Marketing.
Believe they have no control over their behavior.
Create a mailing list.

32. Three types of communication usually found in a business with a formal communication newtwork are...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Initiative.
Purchasing.
Hire employees.

33. How does a group reach a decision by consensus?
Smile often. They can be 'heard' over the phone.
Using a News Release.
It allows you to have a year-long budget in place at all times.
Each member agrees to the same course of action.

34. Which of the following has a significant impact on the composition of a print ad...
Hidden costs.
Color Harmonies
Motel.
Making a profit.

35. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Possible objections.
To increase profit.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

36. To give others something they need or want
To simplify complex information.
Believe they have no control over their behavior.
Accomodate
Possible objections.

37. What do businesses often need to do to continue operating when they experience negative cash flow?
Borrow funds.
An open also know as public corporation where investors can buy stock.
Retaining.
Browser

38. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Possible objections.
Plan future business activities.

39. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Medical kit and cellular phone.
Employee.
Written reports.

40. An important aspect of typography in advertising involves the effective use of
Time.
Check for and mark all errors in the ad.
Being efficient.
Type

41. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Medical kit and cellular phone.
Many levels of menu items that rise to a narrow point.
Motel.
An airline flying customers to their destination.

42. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Retaining.
Create a mailing list.

43. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Employee.
Being efficient.
Cheating.
The dependability of the supplier

44. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Equilibrium. Also called market clearing price.
Board game.
Friends.
Package.

45. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Being efficient.
Economic
An airline flying customers to their destination.
Suggestion.

46. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Time.
Suggestion.
Competing.
Travel Planning - the agent acts as a middle man.

47. Indirect cmpetition occurs only between businesses that_______?
Offer dissimilar products.
Using a News Release.
Money.
Baby Sitting.

48. An important factor that affects the legal procedure is?
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Hire employees.
Follow the instructions on the computer terminal screen.
Jurisdiction. Some courts do specific types of disputes etc.

49. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Each member agrees to the same course of action.
Room accommodations that the guest has selected in the past.
The business's image.

50. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Noninteractive content
Believe they have no control over their behavior.
Initiative.
To increase profit.