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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Network with others who have expertise in the industry.
Shows the parts of a business transaction.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Employees can reduce their risk for accidents by practicing good health habits.

2. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Hidden costs.
Room accommodations that the guest has selected in the past.
Each member agrees to the same course of action.
Economic

3. What is a guideline employees should follow to be good listeners?
Ask clarifying questions often.
Yes - he should already have sent a follow-up letter.
Jurisdiction. Some courts do specific types of disputes etc.
Agree on ground rules for behavior.

4. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Antirobbery systems.
Time.
Plan future business activities.

5. What is a type of material often included as attachment to the appendix of short reports?
Guide the actions of others.
Supporting Documents.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

6. An important factor that affects the legal procedure is?
Jurisdiction. Some courts do specific types of disputes etc.
Suggestion.
Possible objections.
Cheating.

7. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Hidden costs.
Browser
Supporting Documents.
Company handbook.

8. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Hire employees.
Follow the instructions on the computer terminal screen.

9. Feedback that you receive from self-evaluation is called __________ feedback.
Internal. This is information you obtain by constantly monitoring your own actions.
An open also know as public corporation where investors can buy stock.
Shows the parts of a business transaction.
Medical kit and cellular phone.

10. A hotel's employees are usually expected to dress in a manner which reflects

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11. Information that will help with the decision-making process
Be a team player.
Written reports.
Employee.
Network with others who have expertise in the industry.

12. When you know your group's purpose what should you do next in a discussion?
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Agree on ground rules for behavior.
Using a large visual.
Competing.

13. Publications that provide specific information about particular fields and new products and styles are known as
Equilibrium. Also called market clearing price.
Flexible work schedules.
Room accommodations that the guest has selected in the past.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

14. To develop effective political relationships within an organization - it is important for an individual to
The business's image.
Fear the unknown.
Be a team player.
An open also know as public corporation where investors can buy stock.

15. Business accounting information often is summarized In which of the following types of financial statements...
Maintaining.
An airline flying customers to their destination.
Money.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

16. The friendly reception and treatment of guests
Bid process.
Network with others who have expertise in the industry.
Plan future business activities.
Hospitality

17. An important aspect of typography in advertising involves the effective use of
Type
Agree on ground rules for behavior.
Hire employees.
Using a large visual.

18. Occupations involved in providing pleasure for people involved in leisure-time activities
Equilibrium. Also called market clearing price.
Supporting Documents.
Hospitality and recreation cluster
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

19. Which of the following is an advantage of a rolling budget?
Written reports.
Hospitality and recreation cluster
It allows you to have a year-long budget in place at all times.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

20. Which of the following statements regarding using the Internet to administer questionnaires is true...
Making a profit.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Respondents are more likely to misunderstand online questionnaires.
Product/service management.

21. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Internal. This is information you obtain by constantly monitoring your own actions.
Respondents are more likely to misunderstand online questionnaires.
The business's image.
Retaining.

22. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Travel Planning - the agent acts as a middle man.
Flexible work schedules.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
The business's image.

23. Which of the following steps in the selling process would salespersons take first...
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Approach.
Friends.
Being efficient.

24. Which of the following is a true statement about accident prevention...
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Many levels of menu items that rise to a narrow point.
Employees can reduce their risk for accidents by practicing good health habits.
Purchasing.

25. Which of the following has a significant impact on the composition of a print ad...
Color Harmonies
Antirobbery systems.
Noninteractive content
Believe they have no control over their behavior.

26. Which of the following often is an important part of creating effective advertising layouts...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Browser
Using a large visual.
Approach.

27. What is a business calculating when it determines how much it earns from the sale of one additional item?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Believe they have no control over their behavior.
Follow the instructions on the computer terminal screen.

28. To give others something they need or want
Accomodate
Written reports.
Type
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

29. What is a technique that can be used to provide a positive attitude over the phone?

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30. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Agree on ground rules for behavior.
Approach.
Each member agrees to the same course of action.
An open also know as public corporation where investors can buy stock.

31. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Employees can reduce their risk for accidents by practicing good health habits.
Color Harmonies
Check for and mark all errors in the ad.
Product/service management.

32. Why do business managers often prepare and use presentation software to support reports?
Marriott provides a home page on the Web and offers online booking for locations worldwide.
To simplify complex information.
Antirobbery systems.
An open also know as public corporation where investors can buy stock.

33. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
It is legal to overbook a flight.
Specific. Goals should be as specific as possible - not stated in general terms.
Package.
Motel.

34. What do businesses often need to do to continue operating when they experience negative cash flow?
Baby Sitting.
Employee.
Borrow funds.
Retaining.

35. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Work.
Room accommodations that the guest has selected in the past.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Time.

36. One of the most effective methods of locating job leads is asking for tips from...
Silent customers.
Believe they have no control over their behavior.
Friends.
Medical kit and cellular phone.

37. What do companies try to accomplish when extending credit to customers?
Prepare a report.
Antirobbery systems.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Noninteractive content

38. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Believe they have no control over their behavior.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Work.
Possible objections.

39. Indirect cmpetition occurs only between businesses that_______?
Be a team player.
Offer dissimilar products.
To increase profit.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

40. Products that are available when they are needed have a ____ utility.
Promotion.
Guide the actions of others.
Time.
Each member agrees to the same course of action.

41. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Follow the instructions on the computer terminal screen.
Time.
Specific credit-card procedures.
Internal records.

42. Managers who make a return on the business investment are
Something was sent with the letter.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Making a profit.
Cheating.

43. Which of the following is a way to show interest and enthusiasm...
Meeting deadlines.
The business's image.
Marketing.
Internal records.

44. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Money.
Using a large visual.
Room accommodations that the guest has selected in the past.
Using a News Release.

45. What is an advantage of specialization of labor?
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Increased production.
Baby Sitting.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

46. To prevent point-of-sale fraud - businesses usually use
Specific credit-card procedures.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Increased production.
Product extensions. A product extension is a good or service added to an existing product line or product category.

47. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Employees can reduce their risk for accidents by practicing good health habits.
Each member agrees to the same course of action.
Many levels of menu items that rise to a narrow point.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

48. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Agree on ground rules for behavior.
An open also know as public corporation where investors can buy stock.
An airline flying customers to their destination.
Employee.

49. When developing persuasive business letters it is important for the writer to think about the reader's...?
Suggestion.
Database.
Possible objections.
Purchasing.

50. Which of the following is a characteristic of travel and tourism marketing...
Flexible work schedules.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Company handbook.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services