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Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Maintaining comprehensive records about its customers' purchasing habits helps a company to






2. Access control systems - video systems - and cash-control devices are all






3. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...






4. An important factor that affects the legal procedure is?






5. Which of the following statements regarding using the Internet to administer questionnaires is true...






6. How does a group reach a decision by consensus?






7. Business accounting information often is summarized In which of the following types of financial statements...






8. A hotel's employees are usually expected to dress in a manner which reflects

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9. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...






10. One of the responsibilities of the business activity mof human resources management is to?






11. Three types of communication usually found in a business with a formal communication newtwork are...






12. What is the core product that cruise lines provide passengers?






13. What is an advantage of specialization of labor?






14. To prevent point-of-sale fraud - businesses usually use






15. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of






16. Research data displayed in charts - tables - and maps are an example of






17. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff






18. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.






19. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.






20. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the






21. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...






22. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of






23. What hospitality service is a hotel employee most likely to recommend to a guest with young children?






24. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...






25. Finance is the business function that involves managing






26. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.






27. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?






28. What is a technique that can be used to provide a positive attitude over the phone?

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29. Which of the following is a purpose of using color in advertising...






30. What is an example of distribution in the travel and tourism industry?






31. Which of the following would not be part of the responsibilities of a hotel's maintenance department...






32. Managers who make a return on the business investment are






33. Participating in community outreach activities might be considered a form of






34. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?






35. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se






36. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel






37. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of






38. Certain types of drawing media make it possible to






39. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






40. Before returning an advertising proof to the newspaper - the advertiser should






41. To develop effective political relationships within an organization - it is important for an individual to






42. Which of the following is a way to show interest and enthusiasm...






43. Information that will help with the decision-making process






44. Which of the following is a true statement about accident prevention...






45. What is a type of material often included as attachment to the appendix of short reports?






46. Products that are available when they are needed have a ____ utility.






47. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...






48. What do businesses often need to do to continue operating when they experience negative cash flow?






49. Publications that provide specific information about particular fields and new products and styles are known as






50. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?







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