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Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.






2. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?






3. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






4. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of






5. Finance is the business function that involves managing






6. Which of the following is a purpose of using color in advertising...






7. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






8. What does an enclosure notation in a business letter signify?






9. Feedback that you receive from self-evaluation is called __________ feedback.






10. To develop effective political relationships within an organization - it is important for an individual to






11. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can






12. What does the airline have the right to do when booking?






13. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff






14. What is a type of material often included as attachment to the appendix of short reports?






15. What is a guideline employees should follow to be good listeners?






16. What is the core product that cruise lines provide passengers?






17. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to






18. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of






19. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the






20. Which of the following steps in the selling process would salespersons take first...






21. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.






22. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?






23. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...






24. Which of the following statements regarding using the Internet to administer questionnaires is true...






25. What is not a barrier to effective verbal communication?






26. Managers who make a return on the business investment are






27. Business accounting information often is summarized In which of the following types of financial statements...






28. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of






29. What is an advantage of specialization of labor?






30. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se






31. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...






32. Research data displayed in charts - tables - and maps are an example of






33. One of the most effective methods of locating job leads is asking for tips from...






34. Products that are available when they are needed have a ____ utility.






35. It is usually most effective for goals to be phrased in __________ terms.






36. Indirect cmpetition occurs only between businesses that_______?






37. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n






38. One of the barriers to assertiveness for some people is that they






39. What is a business calculating when it determines how much it earns from the sale of one additional item?






40. When developing persuasive business letters it is important for the writer to think about the reader's...?






41. Which of the following often is an important part of creating effective advertising layouts...






42. Which of the following is a true statement about accident prevention...






43. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to






44. When a business keeps a risk because management is unaware of it - the business is _______ the risk.






45. A hotel's employees are usually expected to dress in a manner which reflects

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46. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






47. What service would be distributed by producer to agent to consumer?






48. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.






49. What do businesses often need to do to continue operating when they experience negative cash flow?






50. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?







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