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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Supporting Documents.
Purchasing.
Work.
Retaining.

2. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Supporting Documents.
An open also know as public corporation where investors can buy stock.
Accomodate
Hidden costs.

3. Which of the following is a way to show interest and enthusiasm...
Accomodate
Company handbook.
Believe they have no control over their behavior.
Meeting deadlines.

4. What service would be distributed by producer to agent to consumer?
Be a team player.
Remain competitive.
Hire employees.
Travel Planning - the agent acts as a middle man.

5. What do companies try to accomplish when extending credit to customers?
Retaining.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Each member agrees to the same course of action.
Motel.

6. How does a group reach a decision by consensus?
Promotion.
Each member agrees to the same course of action.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Offer dissimilar products.

7. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Database.

8. Which of the following statements regarding using the Internet to administer questionnaires is true...
Competing.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
An airline flying customers to their destination.
Respondents are more likely to misunderstand online questionnaires.

9. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Using a News Release.
Noninteractive content
Increased production.
To simplify complex information.

10. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Believe they have no control over their behavior.
Suggestion.
Being efficient.
Flexible work schedules.

11. What is a guideline employees should follow to be good listeners?
Product/service management.
Supporting Documents.
Ask clarifying questions often.
Type

12. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Approach.
Room accommodations that the guest has selected in the past.
Making a profit.
An open also know as public corporation where investors can buy stock.

13. Managers who make a return on the business investment are
Supporting Documents.
Making a profit.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Smile often. They can be 'heard' over the phone.

14. What is an advantage of specialization of labor?
Friends.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Increased production.
Selling goods.

15. When you know your group's purpose what should you do next in a discussion?
Follow the instructions on the computer terminal screen.
Agree on ground rules for behavior.
Something was sent with the letter.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

16. Which of the following is an advantage of a rolling budget?
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Internal. This is information you obtain by constantly monitoring your own actions.
It allows you to have a year-long budget in place at all times.
Create a mailing list.

17. An important factor that affects the legal procedure is?
Jurisdiction. Some courts do specific types of disputes etc.
An open also know as public corporation where investors can buy stock.
Prepare a report.
Possible objections.

18. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Suggestion.
Fear the unknown.
Supporting Documents.

19. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Plan future business activities.
Noninteractive content
Guide the actions of others.
Many levels of menu items that rise to a narrow point.

20. A hotel's employees are usually expected to dress in a manner which reflects

21. What do businesses often need to do to continue operating when they experience negative cash flow?
Possible objections.
Borrow funds.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Retaining.

22. What does the airline have the right to do when booking?
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Cheating.
Making a profit.
It is legal to overbook a flight.

23. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Check for and mark all errors in the ad.
Employee.
Promotion.
Cheating.

24. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Ask clarifying questions often.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Supporting Documents.
Motel.

25. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Selling goods.
Type
Smile often. They can be 'heard' over the phone.
Economic

26. Occupations involved in providing pleasure for people involved in leisure-time activities
Hospitality and recreation cluster
Silent customers.
Time.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

27. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Product/service management.
Using a large visual.
Suggestion.
Follow the instructions on the computer terminal screen.

28. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Company handbook.
Making a profit.
Bid process.
Using a News Release.

29. Participating in community outreach activities might be considered a form of
Flexible work schedules.
Meeting deadlines.
Jurisdiction. Some courts do specific types of disputes etc.
Promotion.

30. Business accounting information often is summarized In which of the following types of financial statements...
Plan future business activities.
Something was sent with the letter.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Hospitality and recreation cluster

31. Which of the following is a true statement about accident prevention...
Modify existing photographs.
An airline flying customers to their destination.
Follow the instructions on the computer terminal screen.
Employees can reduce their risk for accidents by practicing good health habits.

32. Maintaining comprehensive records about its customers' purchasing habits helps a company to
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Flexible work schedules.
Plan future business activities.
Color Harmonies

33. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Hospitality
Silent customers.
Employee.
Follow the instructions on the computer terminal screen.

34. Three types of communication usually found in a business with a formal communication newtwork are...
Shows the parts of a business transaction.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Room accommodations that the guest has selected in the past.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

35. Which of the following is a consideration when a restaurant is selecting suppliers
The dependability of the supplier
Accomodate
Prepare a report.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

36. One of the most effective methods of locating job leads is asking for tips from...
Follow the instructions on the computer terminal screen.
Hire employees.
Friends.
Yes - he should already have sent a follow-up letter.

37. One of the barriers to assertiveness for some people is that they
Increased production.
Respondents are more likely to misunderstand online questionnaires.
To increase profit.
Believe they have no control over their behavior.

38. Access control systems - video systems - and cash-control devices are all
Flexible work schedules.
Agree on ground rules for behavior.
Antirobbery systems.
Using a News Release.

39. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Many levels of menu items that rise to a narrow point.
Purchasing.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Promotion.

40. In what primary way does a T account benefit an accountant in maintaining financial records?
Maintaining.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Selling goods.
Shows the parts of a business transaction.

41. Before returning an advertising proof to the newspaper - the advertiser should
Travel Planning - the agent acts as a middle man.
Initiative.
Economic
Check for and mark all errors in the ad.

42. Companies obtain internal information about their various business activities to operate effectively by monitoring
Agree on ground rules for behavior.
Internal records.
Hidden costs.
The dependability of the supplier

43. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Competing.
It allows you to have a year-long budget in place at all times.
Equilibrium. Also called market clearing price.
Accomodate

44. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Maintaining.
Retaining.
Money.
It allows you to have a year-long budget in place at all times.

45. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Employees can reduce their risk for accidents by practicing good health habits.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

46. Products that are available when they are needed have a ____ utility.
An airline flying customers to their destination.
Time.
Follow the instructions on the computer terminal screen.
Motel.

47. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Baby Sitting.
Equilibrium. Also called market clearing price.

48. One of the responsibilities of the business activity mof human resources management is to?
Time.
Modify existing photographs.
Close.
Hire employees.

49. Internet Explorer is an example of __________ software
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Hidden costs.
Browser
It allows you to have a year-long budget in place at all times.

50. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Shows the parts of a business transaction.
The business's image.
Flexible work schedules.
Product extensions. A product extension is a good or service added to an existing product line or product category.