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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Retaining.
Asking for clarification.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Silent customers.

2. In what situation would vertical conflict in a channel of distribution?

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3. Which of the following statements regarding using the Internet to administer questionnaires is true...
Possible objections.
Remain competitive.
Respondents are more likely to misunderstand online questionnaires.
Using a large visual.

4. Access control systems - video systems - and cash-control devices are all
Antirobbery systems.
Product/service management.
Cheating.
Money.

5. Which of the following is a consideration when a restaurant is selecting suppliers
Remain competitive.
Hire employees.
Agree on ground rules for behavior.
The dependability of the supplier

6. What do businesses often need to do to continue operating when they experience negative cash flow?
Believe they have no control over their behavior.
Borrow funds.
Baby Sitting.
Marketing.

7. An important aspect of typography in advertising involves the effective use of
Initiative.
Increased production.
Type
Each member agrees to the same course of action.

8. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Product extensions. A product extension is a good or service added to an existing product line or product category.
An open also know as public corporation where investors can buy stock.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Flexible work schedules.

9. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Medical kit and cellular phone.
Suggestion.
The dependability of the supplier
Competing.

10. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Fear the unknown.
Making a profit.
Initiative.
Being efficient.

11. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Meeting deadlines.
An open also know as public corporation where investors can buy stock.
Follow the instructions on the computer terminal screen.
Motel.

12. What does the airline have the right to do when booking?
Accomodate
It is legal to overbook a flight.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Color Harmonies

13. Which of the following has a significant impact on the composition of a print ad...
Using a large visual.
Possible objections.
Marketing.
Color Harmonies

14. What is a business calculating when it determines how much it earns from the sale of one additional item?
Initiative.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Offer dissimilar products.
Purchasing.

15. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Marketing.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Competing.

16. What does an enclosure notation in a business letter signify?
Jurisdiction. Some courts do specific types of disputes etc.
Hidden costs.
Initiative.
Something was sent with the letter.

17. Which of the following is a true statement about accident prevention...
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Employees can reduce their risk for accidents by practicing good health habits.
Promotion.
Retaining.

18. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Possible objections.
Approach.
Economic
Purchasing.

19. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Approach.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Selling goods.
Offer dissimilar products.

20. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Baby Sitting.
Work.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Marketing.

21. What is the core product that cruise lines provide passengers?
Suggestion.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Fear the unknown.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

22. What service would be distributed by producer to agent to consumer?
Money.
Travel Planning - the agent acts as a middle man.
Using a News Release.
Believe they have no control over their behavior.

23. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Believe they have no control over their behavior.
Work.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
An airline flying customers to their destination.

24. To develop effective political relationships within an organization - it is important for an individual to
Travel Planning - the agent acts as a middle man.
Browser
Be a team player.
An open also know as public corporation where investors can buy stock.

25. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Employee.
Specific. Goals should be as specific as possible - not stated in general terms.
Something was sent with the letter.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

26. Managers who make a return on the business investment are
Specific credit-card procedures.
An open also know as public corporation where investors can buy stock.
Making a profit.
Baby Sitting.

27. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Selling goods.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Product/service management.
Suggestion.

28. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Many levels of menu items that rise to a narrow point.
Supporting Documents.
Employees can reduce their risk for accidents by practicing good health habits.
Hospitality and recreation cluster

29. To give others something they need or want
Making a profit.
Using a large visual.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Accomodate

30. Certain types of drawing media make it possible to
Plan future business activities.
Modify existing photographs.
Product/service management.
Accomodate

31. How does a group reach a decision by consensus?
Motel.
Each member agrees to the same course of action.
Smile often. They can be 'heard' over the phone.
An open also know as public corporation where investors can buy stock.

32. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Be a team player.
Flexible work schedules.
Internal. This is information you obtain by constantly monitoring your own actions.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

33. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Check for and mark all errors in the ad.
An airline flying customers to their destination.
Work.
Package.

34. In what primary way does a T account benefit an accountant in maintaining financial records?
To simplify complex information.
Motel.
Shows the parts of a business transaction.
Maintaining.

35. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Noninteractive content
Database.
Prepare a report.
Something was sent with the letter.

36. What is an advantage of specialization of labor?
Motel.
Selling goods.
Prepare a report.
Increased production.

37. What is a guideline employees should follow to be good listeners?
Internal. This is information you obtain by constantly monitoring your own actions.
Increased production.
Color Harmonies
Ask clarifying questions often.

38. Business accounting information often is summarized In which of the following types of financial statements...
Fear the unknown.
Making a profit.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

39. Which of the following steps in the selling process would salespersons take first...
Retaining.
To increase profit.
Approach.
Accomodate

40. What is an example of distribution in the travel and tourism industry?
Using a News Release.
An airline flying customers to their destination.
Motel.
Antirobbery systems.

41. A hotel's employees are usually expected to dress in a manner which reflects

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42. When developing persuasive business letters it is important for the writer to think about the reader's...?
Room accommodations that the guest has selected in the past.
Possible objections.
Promotion.
The business's image.

43. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Written reports.
Network with others who have expertise in the industry.
Product/service management.
Guide the actions of others.

44. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Follow the instructions on the computer terminal screen.
Jurisdiction. Some courts do specific types of disputes etc.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
To simplify complex information.

45. Publications that provide specific information about particular fields and new products and styles are known as
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Silent customers.
Internal records.
Time.

46. When you know your group's purpose what should you do next in a discussion?
Specific. Goals should be as specific as possible - not stated in general terms.
Offer dissimilar products.
Medical kit and cellular phone.
Agree on ground rules for behavior.

47. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Fear the unknown.
Maintaining.
Agree on ground rules for behavior.
Silent customers.

48. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Retaining.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Meeting deadlines.
Being efficient.

49. It is usually most effective for goals to be phrased in __________ terms.
Plan future business activities.
Specific. Goals should be as specific as possible - not stated in general terms.
Motel.
Shows the parts of a business transaction.

50. Which of the following often is an important part of creating effective advertising layouts...
Bid process.
Meeting deadlines.
Prepare a report.
Using a large visual.