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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Flexible work schedules.
An airline flying customers to their destination.
Meeting deadlines.
Remain competitive.

2. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Respondents are more likely to misunderstand online questionnaires.
Antirobbery systems.
Work.
Specific. Goals should be as specific as possible - not stated in general terms.

3. A change leader might find it difficult to get support from others in a group because the others may
Fear the unknown.
Bid process.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
The business's image.

4. Internet Explorer is an example of __________ software
To affect a mood.
Browser
Offer dissimilar products.
Employee.

5. Which of the following is an advantage of a rolling budget?
It allows you to have a year-long budget in place at all times.
Flexible work schedules.
Ask clarifying questions often.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

6. One of the barriers to assertiveness for some people is that they
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Baby Sitting.
Many levels of menu items that rise to a narrow point.
Believe they have no control over their behavior.

7. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Motel.
Product/service management.
Type
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

8. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Bid process.
Remain competitive.
Motel.
Noninteractive content

9. The friendly reception and treatment of guests
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Hospitality
Package.
Create a mailing list.

10. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Written reports.
An open also know as public corporation where investors can buy stock.
Promotion.
Many levels of menu items that rise to a narrow point.

11. Which of the following is a true statement about accident prevention...
Employees can reduce their risk for accidents by practicing good health habits.
Something was sent with the letter.
Equilibrium. Also called market clearing price.
Close.

12. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Using a large visual.
An airline flying customers to their destination.
Guide the actions of others.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

13. Before returning an advertising proof to the newspaper - the advertiser should
Making a profit.
Possible objections.
Check for and mark all errors in the ad.
Respondents are more likely to misunderstand online questionnaires.

14. What is not a barrier to effective verbal communication?
Employees can reduce their risk for accidents by practicing good health habits.
Shows the parts of a business transaction.
Asking for clarification.
Supporting Documents.

15. Occupations involved in providing pleasure for people involved in leisure-time activities
Board game.
To affect a mood.
Smile often. They can be 'heard' over the phone.
Hospitality and recreation cluster

16. Publications that provide specific information about particular fields and new products and styles are known as
Believe they have no control over their behavior.
Color Harmonies
Hire employees.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

17. One of the most effective methods of locating job leads is asking for tips from...
Jurisdiction. Some courts do specific types of disputes etc.
Silent customers.
Being efficient.
Friends.

18. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Using a News Release.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Check for and mark all errors in the ad.
Meeting deadlines.

19. What does the airline have the right to do when booking?
It is legal to overbook a flight.
Network with others who have expertise in the industry.
The dependability of the supplier
Be a team player.

20. Feedback that you receive from self-evaluation is called __________ feedback.
Asking for clarification.
Internal. This is information you obtain by constantly monitoring your own actions.
Motel.
Specific. Goals should be as specific as possible - not stated in general terms.

21. To develop effective political relationships within an organization - it is important for an individual to
It allows you to have a year-long budget in place at all times.
Specific credit-card procedures.
Be a team player.
Many levels of menu items that rise to a narrow point.

22. What is a guideline employees should follow to be good listeners?
Ask clarifying questions often.
Employees can reduce their risk for accidents by practicing good health habits.
Yes - he should already have sent a follow-up letter.
Equilibrium. Also called market clearing price.

23. One of the responsibilities of the business activity mof human resources management is to?
Prepare a report.
Hire employees.
Cheating.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

24. Products that are available when they are needed have a ____ utility.
Asking for clarification.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Time.
Fear the unknown.

25. Which of the following steps in the selling process would salespersons take first...
Possible objections.
Flexible work schedules.
Approach.
Retaining.

26. What do businesses often need to do to continue operating when they experience negative cash flow?
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Borrow funds.
Hire employees.
Travel Planning - the agent acts as a middle man.

27. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Retaining.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Marketing.
Baby Sitting.

28. Companies obtain internal information about their various business activities to operate effectively by monitoring
An open also know as public corporation where investors can buy stock.
Travel Planning - the agent acts as a middle man.
Internal records.
Hidden costs.

29. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
Board game.
Browser
Modify existing photographs.

30. When you know your group's purpose what should you do next in a discussion?
Using a large visual.
Cheating.
Equilibrium. Also called market clearing price.
Agree on ground rules for behavior.

31. It is usually most effective for goals to be phrased in __________ terms.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Room accommodations that the guest has selected in the past.
Specific. Goals should be as specific as possible - not stated in general terms.
It is legal to overbook a flight.

32. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Yes - he should already have sent a follow-up letter.
Create a mailing list.
Shows the parts of a business transaction.
Specific. Goals should be as specific as possible - not stated in general terms.

33. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
To increase profit.
Initiative.
Making a profit.
Approach.

34. Which of the following is a way to show interest and enthusiasm...
Check for and mark all errors in the ad.
Hospitality
Meeting deadlines.
Ask clarifying questions often.

35. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Flexible work schedules.
Bid process.
Noninteractive content
Room accommodations that the guest has selected in the past.

36. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Promotion.
Product/service management.
Money.
Selling goods.

37. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
An airline flying customers to their destination.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Purchasing.

38. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Medical kit and cellular phone.
Meeting deadlines.
Specific. Goals should be as specific as possible - not stated in general terms.
To increase profit.

39. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Hospitality and recreation cluster
Suggestion.
Economic
Fear the unknown.

40. An important aspect of typography in advertising involves the effective use of
Type
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Each member agrees to the same course of action.
Employee.

41. What is a business calculating when it determines how much it earns from the sale of one additional item?
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

42. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Marketing.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
The dependability of the supplier
Specific. Goals should be as specific as possible - not stated in general terms.

43. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Maintaining.
Ask clarifying questions often.
Prepare a report.
To simplify complex information.

44. What is a type of material often included as attachment to the appendix of short reports?
Browser
Hospitality and recreation cluster
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Supporting Documents.

45. What do managers often do after a project has been successfully completed?
Prepare a report.
Antirobbery systems.
Jurisdiction. Some courts do specific types of disputes etc.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

46. Information that will help with the decision-making process
Written reports.
Equilibrium. Also called market clearing price.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

47. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Network with others who have expertise in the industry.
Marketing.
Being efficient.
Silent customers.

48. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Specific. Goals should be as specific as possible - not stated in general terms.
Plan future business activities.
Network with others who have expertise in the industry.
Follow the instructions on the computer terminal screen.

49. When developing persuasive business letters it is important for the writer to think about the reader's...?
Possible objections.
Hidden costs.
Product/service management.
Written reports.

50. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Medical kit and cellular phone.
Network with others who have expertise in the industry.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Possible objections.