Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
To simplify complex information.
Network with others who have expertise in the industry.
Respondents are more likely to misunderstand online questionnaires.
Making a profit.

2. It is usually most effective for goals to be phrased in __________ terms.
Jurisdiction. Some courts do specific types of disputes etc.
Employee.
Specific. Goals should be as specific as possible - not stated in general terms.
Medical kit and cellular phone.

3. To give others something they need or want
Money.
Suggestion.
Competing.
Accomodate

4. Which of the following is a purpose of using color in advertising...
Type
Hospitality
Written reports.
To affect a mood.

5. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Company handbook.
Using a News Release.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Room accommodations that the guest has selected in the past.

6. Products that are available when they are needed have a ____ utility.
Supporting Documents.
Company handbook.
Time.
Follow the instructions on the computer terminal screen.

7. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
The business's image.
Hidden costs.
Fear the unknown.
Antirobbery systems.

8. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Work.
Medical kit and cellular phone.
Room accommodations that the guest has selected in the past.
Check for and mark all errors in the ad.

9. Three types of communication usually found in a business with a formal communication newtwork are...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
It allows you to have a year-long budget in place at all times.
Hospitality and recreation cluster
Modify existing photographs.

10. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Remain competitive.
Approach.
Specific credit-card procedures.
Initiative.

11. What service would be distributed by producer to agent to consumer?
Believe they have no control over their behavior.
Hidden costs.
Travel Planning - the agent acts as a middle man.
Using a large visual.

12. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Silent customers.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Hidden costs.
Approach.

13. What is not a barrier to effective verbal communication?
Hire employees.
Baby Sitting.
Company handbook.
Asking for clarification.

14. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Noninteractive content
Competing.
Believe they have no control over their behavior.
Color Harmonies

15. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Network with others who have expertise in the industry.
Database.
Flexible work schedules.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

16. Internet Explorer is an example of __________ software
Employee.
Hire employees.
Approach.
Browser

17. Why do business managers often prepare and use presentation software to support reports?
To simplify complex information.
Competing.
Time.
Money.

18. What is a type of material often included as attachment to the appendix of short reports?
Borrow funds.
Asking for clarification.
Supporting Documents.
Guide the actions of others.

19. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Follow the instructions on the computer terminal screen.
Written reports.
Company handbook.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

20. Which of the following is an advantage of a rolling budget?
An open also know as public corporation where investors can buy stock.
Motel.
Initiative.
It allows you to have a year-long budget in place at all times.

21. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Each member agrees to the same course of action.
Maintaining.
Employee.
Modify existing photographs.

22. Access control systems - video systems - and cash-control devices are all
Plan future business activities.
Antirobbery systems.
Medical kit and cellular phone.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

23. Before returning an advertising proof to the newspaper - the advertiser should
An airline flying customers to their destination.
Time.
Cheating.
Check for and mark all errors in the ad.

24. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Employee.
Economic
Close.
Believe they have no control over their behavior.

25. Information that will help with the decision-making process
Many levels of menu items that rise to a narrow point.
Retaining.
An open also know as public corporation where investors can buy stock.
Written reports.

26. Which of the following is a way to show interest and enthusiasm...
Color Harmonies
Money.
Meeting deadlines.
Believe they have no control over their behavior.

27. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Bid process.
Close.
Each member agrees to the same course of action.

28. What is a business calculating when it determines how much it earns from the sale of one additional item?
Antirobbery systems.
Purchasing.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Cheating.

29. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Plan future business activities.
Money.
Motel.
Product/service management.

30. A change leader might find it difficult to get support from others in a group because the others may
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
An open also know as public corporation where investors can buy stock.
Antirobbery systems.
Fear the unknown.

31. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Many levels of menu items that rise to a narrow point.
Product extensions. A product extension is a good or service added to an existing product line or product category.
It allows you to have a year-long budget in place at all times.

32. Which of the following steps in the selling process would salespersons take first...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Room accommodations that the guest has selected in the past.
Approach.
The dependability of the supplier

33. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Making a profit.
Hire employees.
Board game.
Marketing.

34. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Retaining.
Approach.
Package.
To simplify complex information.

35. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Hospitality
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Yes - he should already have sent a follow-up letter.

36. One of the most effective methods of locating job leads is asking for tips from...
Money.
Friends.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Type

37. What is an advantage of specialization of labor?
Increased production.
Promotion.
Competing.
Hospitality

38. What is a technique that can be used to provide a positive attitude over the phone?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

39. An important factor that affects the legal procedure is?
Motel.
Database.
Maintaining.
Jurisdiction. Some courts do specific types of disputes etc.

40. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Follow the instructions on the computer terminal screen.
Maintaining.
Being efficient.
Medical kit and cellular phone.

41. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Modify existing photographs.
Money.
Board game.
The business's image.

42. How does a group reach a decision by consensus?
Color Harmonies
Each member agrees to the same course of action.
Approach.
Board game.

43. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Suggestion.
Equilibrium. Also called market clearing price.
Motel.
Internal records.

44. Business accounting information often is summarized In which of the following types of financial statements...
To affect a mood.
Flexible work schedules.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Create a mailing list.

45. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Package.
Internal records.
Room accommodations that the guest has selected in the past.
To increase profit.

46. Which of the following is a characteristic of travel and tourism marketing...
Asking for clarification.
Plan future business activities.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Possible objections.

47. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Agree on ground rules for behavior.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Equilibrium. Also called market clearing price.
Noninteractive content

48. Companies obtain internal information about their various business activities to operate effectively by monitoring
Retaining.
Internal records.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Color Harmonies

49. Feedback that you receive from self-evaluation is called __________ feedback.
Noninteractive content
Respondents are more likely to misunderstand online questionnaires.
Employee.
Internal. This is information you obtain by constantly monitoring your own actions.

50. Finance is the business function that involves managing
Create a mailing list.
Money.
Possible objections.
Respondents are more likely to misunderstand online questionnaires.