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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. What do companies try to accomplish when extending credit to customers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Promotion.
Marketing.
Antirobbery systems.

2. Which of the following is a way to show interest and enthusiasm...
Meeting deadlines.
Many levels of menu items that rise to a narrow point.
Economic
Ask clarifying questions often.

3. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Bid process.
Equilibrium. Also called market clearing price.
Many levels of menu items that rise to a narrow point.
Database.

4. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Initiative.
Purchasing.
The business's image.

5. In what primary way does a T account benefit an accountant in maintaining financial records?
Remain competitive.
Initiative.
Internal records.
Shows the parts of a business transaction.

6. Participating in community outreach activities might be considered a form of
Color Harmonies
Friends.
Room accommodations that the guest has selected in the past.
Promotion.

7. One of the most effective methods of locating job leads is asking for tips from...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Modify existing photographs.
Friends.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

8. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Create a mailing list.
Bid process.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
It is legal to overbook a flight.

9. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Hospitality and recreation cluster
Something was sent with the letter.
Create a mailing list.
Accomodate

10. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Specific. Goals should be as specific as possible - not stated in general terms.
Flexible work schedules.
Company handbook.
Fear the unknown.

11. Which of the following is a true statement about accident prevention...
Believe they have no control over their behavior.
Employees can reduce their risk for accidents by practicing good health habits.
Check for and mark all errors in the ad.
Be a team player.

12. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Motel.
Cheating.
Product/service management.
Promotion.

13. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Retaining.
Shows the parts of a business transaction.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Noninteractive content

14. An important factor that affects the legal procedure is?
Hospitality
Jurisdiction. Some courts do specific types of disputes etc.
Something was sent with the letter.
It is legal to overbook a flight.

15. In what situation would vertical conflict in a channel of distribution?

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16. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Network with others who have expertise in the industry.
Shows the parts of a business transaction.
Check for and mark all errors in the ad.
Room accommodations that the guest has selected in the past.

17. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Smile often. They can be 'heard' over the phone.
Browser
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Product extensions. A product extension is a good or service added to an existing product line or product category.

18. Which of the following has a significant impact on the composition of a print ad...
Equilibrium. Also called market clearing price.
Hospitality
Specific credit-card procedures.
Color Harmonies

19. What do businesses often need to do to continue operating when they experience negative cash flow?
Increased production.
Work.
To affect a mood.
Borrow funds.

20. Managers who make a return on the business investment are
Many levels of menu items that rise to a narrow point.
Offer dissimilar products.
Making a profit.
Purchasing.

21. A change leader might find it difficult to get support from others in a group because the others may
Fear the unknown.
The dependability of the supplier
Increased production.
Baby Sitting.

22. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Maintaining.
To increase profit.
It is legal to overbook a flight.
Motel.

23. To give others something they need or want
Something was sent with the letter.
Approach.
Accomodate
Jurisdiction. Some courts do specific types of disputes etc.

24. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Database.
Room accommodations that the guest has selected in the past.
Noninteractive content
Check for and mark all errors in the ad.

25. To prevent point-of-sale fraud - businesses usually use
Board game.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Specific credit-card procedures.

26. What is the core product that cruise lines provide passengers?
An airline flying customers to their destination.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Room accommodations that the guest has selected in the past.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

27. The friendly reception and treatment of guests
Retaining.
Hospitality
Internal. This is information you obtain by constantly monitoring your own actions.
Browser

28. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Borrow funds.
Using a News Release.
Product/service management.

29. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Fear the unknown.
Motel.
Agree on ground rules for behavior.
Shows the parts of a business transaction.

30. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Accomodate
Hire employees.
Being efficient.

31. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Selling goods.
Something was sent with the letter.
Smile often. They can be 'heard' over the phone.
Borrow funds.

32. A hotel's employees are usually expected to dress in a manner which reflects

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33. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Shows the parts of a business transaction.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Time.

34. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
The business's image.
Travel Planning - the agent acts as a middle man.
Believe they have no control over their behavior.
Yes - he should already have sent a follow-up letter.

35. How does a group reach a decision by consensus?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Purchasing.
Written reports.
Each member agrees to the same course of action.

36. Internet Explorer is an example of __________ software
Supporting Documents.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Browser
Remain competitive.

37. Why do business managers often prepare and use presentation software to support reports?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Respondents are more likely to misunderstand online questionnaires.
To simplify complex information.
Meeting deadlines.

38. Feedback that you receive from self-evaluation is called __________ feedback.
Specific. Goals should be as specific as possible - not stated in general terms.
Using a News Release.
Internal. This is information you obtain by constantly monitoring your own actions.
Check for and mark all errors in the ad.

39. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Internal records.
Each member agrees to the same course of action.
Possible objections.
Baby Sitting.

40. One of the responsibilities of the business activity mof human resources management is to?
Be a team player.
Type
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Hire employees.

41. When developing persuasive business letters it is important for the writer to think about the reader's...?
Yes - he should already have sent a follow-up letter.
Possible objections.
Check for and mark all errors in the ad.
Product/service management.

42. Publications that provide specific information about particular fields and new products and styles are known as
Selling goods.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
An airline flying customers to their destination.
Bid process.

43. Products that are available when they are needed have a ____ utility.
Time.
Approach.
Ask clarifying questions often.
The business's image.

44. Research data displayed in charts - tables - and maps are an example of
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Hire employees.
The dependability of the supplier

45. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Friends.
Economic
Asking for clarification.
Using a large visual.

46. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Borrow funds.
Using a News Release.
Something was sent with the letter.

47. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Increased production.
Competing.
An open also know as public corporation where investors can buy stock.

48. Information that will help with the decision-making process
Specific credit-card procedures.
Internal records.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Written reports.

49. What is a business calculating when it determines how much it earns from the sale of one additional item?
To affect a mood.
Silent customers.
Medical kit and cellular phone.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

50. Which of the following steps in the selling process would salespersons take first...
Approach.
Network with others who have expertise in the industry.
Friends.
Hidden costs.

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Hospitality And Tourism

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