Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a type of material often included as attachment to the appendix of short reports?






2. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.






3. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to






4. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...






5. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company






6. It is usually most effective for goals to be phrased in __________ terms.






7. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of






8. Why do business managers often prepare and use presentation software to support reports?






9. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.






10. Internet Explorer is an example of __________ software






11. What do businesses often need to do to continue operating when they experience negative cash flow?






12. Which of the following steps in the selling process would salespersons take first...






13. What is a guideline employees should follow to be good listeners?






14. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...






15. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se






16. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...






17. A change leader might find it difficult to get support from others in a group because the others may






18. Research data displayed in charts - tables - and maps are an example of






19. Access control systems - video systems - and cash-control devices are all






20. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?






21. Publications that provide specific information about particular fields and new products and styles are known as






22. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?






23. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






24. Companies obtain internal information about their various business activities to operate effectively by monitoring






25. To prevent point-of-sale fraud - businesses usually use






26. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of






27. Which of the following statements regarding using the Internet to administer questionnaires is true...






28. What is an advantage of specialization of labor?






29. What do managers often do after a project has been successfully completed?






30. Business accounting information often is summarized In which of the following types of financial statements...






31. What is the core product that cruise lines provide passengers?






32. What hospitality service is a hotel employee most likely to recommend to a guest with young children?






33. Feedback that you receive from self-evaluation is called __________ feedback.






34. Indirect cmpetition occurs only between businesses that_______?






35. Which of the following is an advantage of a rolling budget?






36. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






37. What do companies try to accomplish when extending credit to customers?






38. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...






39. The friendly reception and treatment of guests






40. One of the most effective methods of locating job leads is asking for tips from...






41. One of the barriers to assertiveness for some people is that they






42. Which of the following has a significant impact on the composition of a print ad...






43. To develop effective political relationships within an organization - it is important for an individual to






44. To give others something they need or want






45. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.






46. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...






47. Before returning an advertising proof to the newspaper - the advertiser should






48. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the






49. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






50. When a business keeps a risk because management is unaware of it - the business is _______ the risk.