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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is a guideline employees should follow to be good listeners?
Offer dissimilar products.
Ask clarifying questions often.
Approach.
An open also know as public corporation where investors can buy stock.

2. It is usually most effective for goals to be phrased in __________ terms.
To simplify complex information.
Be a team player.
Borrow funds.
Specific. Goals should be as specific as possible - not stated in general terms.

3. In what situation would vertical conflict in a channel of distribution?

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4. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Flexible work schedules.
Specific credit-card procedures.
Believe they have no control over their behavior.
Specific. Goals should be as specific as possible - not stated in general terms.

5. When you know your group's purpose what should you do next in a discussion?
Making a profit.
Marketing.
Agree on ground rules for behavior.
Board game.

6. What service would be distributed by producer to agent to consumer?
Create a mailing list.
Travel Planning - the agent acts as a middle man.
Purchasing.
An airline flying customers to their destination.

7. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Hospitality and recreation cluster
Network with others who have expertise in the industry.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Competing.

8. Products that are available when they are needed have a ____ utility.
Employee.
Prepare a report.
Hidden costs.
Time.

9. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Something was sent with the letter.
Purchasing.
Competing.
Equilibrium. Also called market clearing price.

10. Three types of communication usually found in a business with a formal communication newtwork are...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Jurisdiction. Some courts do specific types of disputes etc.
Shows the parts of a business transaction.
To simplify complex information.

11. Which of the following is a way to show interest and enthusiasm...
Package.
Internal. This is information you obtain by constantly monitoring your own actions.
Company handbook.
Meeting deadlines.

12. Which of the following is a characteristic of travel and tourism marketing...
Close.
Internal. This is information you obtain by constantly monitoring your own actions.
Cheating.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

13. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Shows the parts of a business transaction.
Remain competitive.
Network with others who have expertise in the industry.
Room accommodations that the guest has selected in the past.

14. Indirect cmpetition occurs only between businesses that_______?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
An airline flying customers to their destination.
Offer dissimilar products.
An open also know as public corporation where investors can buy stock.

15. Companies obtain internal information about their various business activities to operate effectively by monitoring
Promotion.
Internal records.
Check for and mark all errors in the ad.
Hospitality and recreation cluster

16. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Be a team player.
Economic
Ask clarifying questions often.
Plan future business activities.

17. What is a business calculating when it determines how much it earns from the sale of one additional item?
Plan future business activities.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Agree on ground rules for behavior.
Equilibrium. Also called market clearing price.

18. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Employee.
Using a News Release.
Economic
Check for and mark all errors in the ad.

19. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Making a profit.
Color Harmonies
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

20. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Yes - he should already have sent a follow-up letter.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
An airline flying customers to their destination.
Written reports.

21. What do companies try to accomplish when extending credit to customers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Retaining.
To increase profit.

22. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Asking for clarification.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Hospitality
Offer dissimilar products.

23. Information that will help with the decision-making process
Written reports.
Silent customers.
Equilibrium. Also called market clearing price.
An airline flying customers to their destination.

24. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
To increase profit.
Room accommodations that the guest has selected in the past.
Create a mailing list.
Board game.

25. Which of the following is a consideration when a restaurant is selecting suppliers
The dependability of the supplier
Browser
To affect a mood.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

26. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Approach.
Economic
To increase profit.
Network with others who have expertise in the industry.

27. What do managers often do after a project has been successfully completed?
Increased production.
Travel Planning - the agent acts as a middle man.
Database.
Prepare a report.

28. A change leader might find it difficult to get support from others in a group because the others may
Fear the unknown.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Competing.
Internal. This is information you obtain by constantly monitoring your own actions.

29. What is an advantage of specialization of labor?
To affect a mood.
Close.
Travel Planning - the agent acts as a middle man.
Increased production.

30. Which of the following is a true statement about accident prevention...
Accomodate
Employees can reduce their risk for accidents by practicing good health habits.
Jurisdiction. Some courts do specific types of disputes etc.
Be a team player.

31. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Initiative.
Written reports.
Jurisdiction. Some courts do specific types of disputes etc.

32. An important aspect of typography in advertising involves the effective use of
Type
An open also know as public corporation where investors can buy stock.
Room accommodations that the guest has selected in the past.
Product/service management.

33. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Employees can reduce their risk for accidents by practicing good health habits.
Package.
Retaining.
Noninteractive content

34. Which of the following often is an important part of creating effective advertising layouts...
Product/service management.
Hire employees.
Using a large visual.
Something was sent with the letter.

35. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Product/service management.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Board game.
Specific credit-card procedures.

36. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Internal. This is information you obtain by constantly monitoring your own actions.
Marketing.
Competing.
Noninteractive content

37. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Cheating.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Silent customers.
Medical kit and cellular phone.

38. Business accounting information often is summarized In which of the following types of financial statements...
Travel Planning - the agent acts as a middle man.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Cheating.
Prepare a report.

39. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Work.
Purchasing.
Many levels of menu items that rise to a narrow point.

40. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Motel.
Promotion.
Specific. Goals should be as specific as possible - not stated in general terms.
Jurisdiction. Some courts do specific types of disputes etc.

41. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Retaining.
Using a News Release.
Browser
Medical kit and cellular phone.

42. To give others something they need or want
Making a profit.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Hire employees.
Accomodate

43. To prevent point-of-sale fraud - businesses usually use
Specific credit-card procedures.
Meeting deadlines.
Antirobbery systems.
Hire employees.

44. One of the barriers to assertiveness for some people is that they
Promotion.
Noninteractive content
Browser
Believe they have no control over their behavior.

45. What is a type of material often included as attachment to the appendix of short reports?
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Time.
Supporting Documents.
Database.

46. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Network with others who have expertise in the industry.
Ask clarifying questions often.
Bid process.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

47. Occupations involved in providing pleasure for people involved in leisure-time activities
Board game.
Guide the actions of others.
Employees can reduce their risk for accidents by practicing good health habits.
Hospitality and recreation cluster

48. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Medical kit and cellular phone.
To affect a mood.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Shows the parts of a business transaction.

49. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Making a profit.
Close.
Specific credit-card procedures.
Hire employees.

50. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Baby Sitting.
Specific credit-card procedures.
Work.
Suggestion.

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Hospitality And Tourism

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