Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A change leader might find it difficult to get support from others in a group because the others may
Fear the unknown.
Follow the instructions on the computer terminal screen.
Borrow funds.
To affect a mood.

2. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Competing.
Purchasing.
To increase profit.
Hire employees.

3. Which of the following is a consideration when a restaurant is selecting suppliers
The dependability of the supplier
Follow the instructions on the computer terminal screen.
Check for and mark all errors in the ad.
Making a profit.

4. Which of the following steps in the selling process would salespersons take first...
Medical kit and cellular phone.
Approach.
Borrow funds.
Making a profit.

5. Feedback that you receive from self-evaluation is called __________ feedback.
Internal. This is information you obtain by constantly monitoring your own actions.
Prepare a report.
Initiative.
The dependability of the supplier

6. Three types of communication usually found in a business with a formal communication newtwork are...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Increased production.
Yes - he should already have sent a follow-up letter.

7. How does a group reach a decision by consensus?
To affect a mood.
Internal records.
Each member agrees to the same course of action.
Jurisdiction. Some courts do specific types of disputes etc.

8. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Check for and mark all errors in the ad.
Bid process.
Meeting deadlines.
Making a profit.

9. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Accomodate
Browser
Flexible work schedules.
Bid process.

10. An important aspect of typography in advertising involves the effective use of
Offer dissimilar products.
Flexible work schedules.
Network with others who have expertise in the industry.
Type

11. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
An open also know as public corporation where investors can buy stock.
It allows you to have a year-long budget in place at all times.
Antirobbery systems.
Possible objections.

12. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Retaining.
Hospitality and recreation cluster
Economic

13. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Package.
Equilibrium. Also called market clearing price.
Silent customers.
Company handbook.

14. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Medical kit and cellular phone.
Specific. Goals should be as specific as possible - not stated in general terms.
Making a profit.
Purchasing.

15. What do companies try to accomplish when extending credit to customers?
Yes - he should already have sent a follow-up letter.
Using a News Release.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

16. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Time.
Package.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Medical kit and cellular phone.

17. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Work.
Noninteractive content
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Type

18. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Modify existing photographs.
Shows the parts of a business transaction.
Motel.
It is legal to overbook a flight.

19. In what primary way does a T account benefit an accountant in maintaining financial records?
Check for and mark all errors in the ad.
Internal. This is information you obtain by constantly monitoring your own actions.
To increase profit.
Shows the parts of a business transaction.

20. Which of the following has a significant impact on the composition of a print ad...
The dependability of the supplier
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Color Harmonies
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

21. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Noninteractive content
Travel Planning - the agent acts as a middle man.
Economic
Maintaining.

22. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Maintaining.
Hospitality and recreation cluster
Type
Remain competitive.

23. Participating in community outreach activities might be considered a form of
Promotion.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Work.
Database.

24. Certain types of drawing media make it possible to
It allows you to have a year-long budget in place at all times.
Bid process.
Fear the unknown.
Modify existing photographs.

25. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Yes - he should already have sent a follow-up letter.
Be a team player.
Follow the instructions on the computer terminal screen.
Employee.

26. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
Specific credit-card procedures.
Flexible work schedules.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

27. When developing persuasive business letters it is important for the writer to think about the reader's...?
Type
It is legal to overbook a flight.
Possible objections.
Database.

28. One of the responsibilities of the business activity mof human resources management is to?
Possible objections.
Antirobbery systems.
To affect a mood.
Hire employees.

29. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Product/service management.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Money.

30. Information that will help with the decision-making process
Create a mailing list.
Written reports.
Flexible work schedules.
Product extensions. A product extension is a good or service added to an existing product line or product category.

31. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Believe they have no control over their behavior.
Money.
Motel.

32. Which of the following statements regarding using the Internet to administer questionnaires is true...
Noninteractive content
Respondents are more likely to misunderstand online questionnaires.
Written reports.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

33. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
An open also know as public corporation where investors can buy stock.
Using a News Release.
Plan future business activities.
Check for and mark all errors in the ad.

34. An important factor that affects the legal procedure is?
Jurisdiction. Some courts do specific types of disputes etc.
The business's image.
Hidden costs.
The dependability of the supplier

35. Which of the following often is an important part of creating effective advertising layouts...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Using a large visual.
Company handbook.
Color Harmonies

36. Business accounting information often is summarized In which of the following types of financial statements...
Follow the instructions on the computer terminal screen.
Specific credit-card procedures.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Increased production.

37. Finance is the business function that involves managing
Plan future business activities.
Money.
Create a mailing list.
Initiative.

38. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Color Harmonies
Remain competitive.
Database.
Specific credit-card procedures.

39. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
Specific credit-card procedures.
Borrow funds.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

40. What is an advantage of specialization of labor?
Increased production.
Internal records.
Believe they have no control over their behavior.
Plan future business activities.

41. Why do business managers often prepare and use presentation software to support reports?
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Close.
It allows you to have a year-long budget in place at all times.
To simplify complex information.

42. What is a guideline employees should follow to be good listeners?
Retaining.
Making a profit.
Ask clarifying questions often.
Travel Planning - the agent acts as a middle man.

43. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Work.
Modify existing photographs.
To increase profit.
Asking for clarification.

44. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Purchasing.
Maintaining.
Room accommodations that the guest has selected in the past.
Close.

45. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Retaining.
An airline flying customers to their destination.
Color Harmonies
Equilibrium. Also called market clearing price.

46. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
To affect a mood.
Selling goods.
Promotion.
Something was sent with the letter.

47. Which of the following is a way to show interest and enthusiasm...
Meeting deadlines.
Travel Planning - the agent acts as a middle man.
Create a mailing list.
Type

48. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Written reports.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
To simplify complex information.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

49. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Plan future business activities.
Package.
Company handbook.

50. What does an enclosure notation in a business letter signify?
Possible objections.
Something was sent with the letter.
To affect a mood.
Travel Planning - the agent acts as a middle man.