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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Money.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Purchasing.

2. What is not a barrier to effective verbal communication?
Asking for clarification.
Equilibrium. Also called market clearing price.
Jurisdiction. Some courts do specific types of disputes etc.
Increased production.

3. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Hidden costs.
Meeting deadlines.
Hire employees.
Supporting Documents.

4. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Internal. This is information you obtain by constantly monitoring your own actions.
Purchasing.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Silent customers.

5. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Respondents are more likely to misunderstand online questionnaires.
Marketing.
An airline flying customers to their destination.
Accomodate

6. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Prepare a report.
Product/service management.
Silent customers.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

7. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Type
An open also know as public corporation where investors can buy stock.
Bid process.
Making a profit.

8. Which of the following is an advantage of a rolling budget?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
It allows you to have a year-long budget in place at all times.
To affect a mood.
Purchasing.

9. What service would be distributed by producer to agent to consumer?
Travel Planning - the agent acts as a middle man.
Shows the parts of a business transaction.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Maintaining.

10. What is an example of distribution in the travel and tourism industry?
Competing.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Type
An airline flying customers to their destination.

11. Companies obtain internal information about their various business activities to operate effectively by monitoring
Internal records.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Retaining.
The dependability of the supplier

12. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Making a profit.
It is legal to overbook a flight.
To affect a mood.
Cheating.

13. Before returning an advertising proof to the newspaper - the advertiser should
Medical kit and cellular phone.
Check for and mark all errors in the ad.
Cheating.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

14. What does an enclosure notation in a business letter signify?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
The dependability of the supplier
Board game.
Something was sent with the letter.

15. When you know your group's purpose what should you do next in a discussion?
Agree on ground rules for behavior.
Package.
Internal. This is information you obtain by constantly monitoring your own actions.
Borrow funds.

16. Participating in community outreach activities might be considered a form of
Believe they have no control over their behavior.
Promotion.
Be a team player.
Initiative.

17. Which of the following is a true statement about accident prevention...
Plan future business activities.
Medical kit and cellular phone.
Employees can reduce their risk for accidents by practicing good health habits.
Hire employees.

18. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Network with others who have expertise in the industry.
To increase profit.
An open also know as public corporation where investors can buy stock.
Jurisdiction. Some courts do specific types of disputes etc.

19. Access control systems - video systems - and cash-control devices are all
Supporting Documents.
Purchasing.
Antirobbery systems.
Hire employees.

20. It is usually most effective for goals to be phrased in __________ terms.
An airline flying customers to their destination.
Approach.
Specific. Goals should be as specific as possible - not stated in general terms.
Color Harmonies

21. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Product extensions. A product extension is a good or service added to an existing product line or product category.
Smile often. They can be 'heard' over the phone.
Remain competitive.
Antirobbery systems.

22. What do companies try to accomplish when extending credit to customers?
Many levels of menu items that rise to a narrow point.
Internal. This is information you obtain by constantly monitoring your own actions.
Initiative.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

23. Publications that provide specific information about particular fields and new products and styles are known as
Database.
Browser
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

24. What is a technique that can be used to provide a positive attitude over the phone?

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25. What is a type of material often included as attachment to the appendix of short reports?
Noninteractive content
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Supporting Documents.
Respondents are more likely to misunderstand online questionnaires.

26. Occupations involved in providing pleasure for people involved in leisure-time activities
Hospitality and recreation cluster
Type
Work.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

27. To prevent point-of-sale fraud - businesses usually use
Specific credit-card procedures.
Asking for clarification.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
To simplify complex information.

28. Three types of communication usually found in a business with a formal communication newtwork are...
Be a team player.
Suggestion.
Yes - he should already have sent a follow-up letter.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

29. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Check for and mark all errors in the ad.
Selling goods.
Follow the instructions on the computer terminal screen.
Jurisdiction. Some courts do specific types of disputes etc.

30. What is the core product that cruise lines provide passengers?
Selling goods.
Browser
Making a profit.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

31. Research data displayed in charts - tables - and maps are an example of
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Internal. This is information you obtain by constantly monitoring your own actions.
Hidden costs.
Motel.

32. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Selling goods.
Maintaining.
Money.
The business's image.

33. An important factor that affects the legal procedure is?
Jurisdiction. Some courts do specific types of disputes etc.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Written reports.
Employees can reduce their risk for accidents by practicing good health habits.

34. Which of the following is a purpose of using color in advertising...
Employee.
To affect a mood.
Possible objections.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

35. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Medical kit and cellular phone.
Each member agrees to the same course of action.
Prepare a report.
Bid process.

36. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
Asking for clarification.
Supporting Documents.
Hospitality and recreation cluster

37. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Noninteractive content
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Agree on ground rules for behavior.
Room accommodations that the guest has selected in the past.

38. What is a guideline employees should follow to be good listeners?
Fear the unknown.
Promotion.
Ask clarifying questions often.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

39. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Be a team player.
Ask clarifying questions often.
Marketing.
Motel.

40. Managers who make a return on the business investment are
Making a profit.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Type
Work.

41. When developing persuasive business letters it is important for the writer to think about the reader's...?
Possible objections.
Competing.
Follow the instructions on the computer terminal screen.
Offer dissimilar products.

42. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Hospitality and recreation cluster
Believe they have no control over their behavior.
Check for and mark all errors in the ad.
Suggestion.

43. Which of the following steps in the selling process would salespersons take first...
Product/service management.
Equilibrium. Also called market clearing price.
Bid process.
Approach.

44. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Silent customers.
Purchasing.
To increase profit.
Initiative.

45. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
To simplify complex information.
Initiative.
Time.
Agree on ground rules for behavior.

46. What do businesses often need to do to continue operating when they experience negative cash flow?
Borrow funds.
It is legal to overbook a flight.
Possible objections.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

47. What is a business calculating when it determines how much it earns from the sale of one additional item?
Network with others who have expertise in the industry.
To affect a mood.
Board game.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

48. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Guide the actions of others.
Retaining.
Respondents are more likely to misunderstand online questionnaires.
Remain competitive.

49. In what primary way does a T account benefit an accountant in maintaining financial records?
Asking for clarification.
Specific. Goals should be as specific as possible - not stated in general terms.
Many levels of menu items that rise to a narrow point.
Shows the parts of a business transaction.

50. How does a group reach a decision by consensus?
Making a profit.
Each member agrees to the same course of action.
Written reports.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.