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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Many levels of menu items that rise to a narrow point.
Respondents are more likely to misunderstand online questionnaires.
Database.
Close.

2. One of the responsibilities of the business activity mof human resources management is to?
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Baby Sitting.
Ask clarifying questions often.
Hire employees.

3. What does an enclosure notation in a business letter signify?
Making a profit.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Fear the unknown.
Something was sent with the letter.

4. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Specific. Goals should be as specific as possible - not stated in general terms.
Suggestion.

5. An important aspect of typography in advertising involves the effective use of
Each member agrees to the same course of action.
Type
Retaining.
Work.

6. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Competing.
Fear the unknown.
Many levels of menu items that rise to a narrow point.
Suggestion.

7. What is not a barrier to effective verbal communication?
Asking for clarification.
Many levels of menu items that rise to a narrow point.
Employee.
Check for and mark all errors in the ad.

8. Which of the following is a consideration when a restaurant is selecting suppliers
Asking for clarification.
The dependability of the supplier
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Remain competitive.

9. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
An airline flying customers to their destination.
Ask clarifying questions often.
Cheating.
Believe they have no control over their behavior.

10. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Flexible work schedules.
Baby Sitting.
Purchasing.
Database.

11. A hotel's employees are usually expected to dress in a manner which reflects

12. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
To simplify complex information.
Using a News Release.
Increased production.
Money.

13. Which of the following is an advantage of a rolling budget?
It allows you to have a year-long budget in place at all times.
Remain competitive.
Borrow funds.
Marketing.

14. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Flexible work schedules.
Asking for clarification.
Marketing.
Respondents are more likely to misunderstand online questionnaires.

15. When you know your group's purpose what should you do next in a discussion?
Color Harmonies
Fear the unknown.
Many levels of menu items that rise to a narrow point.
Agree on ground rules for behavior.

16. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Product/service management.
Flexible work schedules.
Economic
Baby Sitting.

17. Which of the following is a way to show interest and enthusiasm...
Meeting deadlines.
Room accommodations that the guest has selected in the past.
To increase profit.
Competing.

18. Publications that provide specific information about particular fields and new products and styles are known as
Hidden costs.
Supporting Documents.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Something was sent with the letter.

19. Certain types of drawing media make it possible to
Medical kit and cellular phone.
Modify existing photographs.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

20. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Product extensions. A product extension is a good or service added to an existing product line or product category.
Supporting Documents.
Using a News Release.
Meeting deadlines.

21. Why do business managers often prepare and use presentation software to support reports?
Being efficient.
Believe they have no control over their behavior.
Increased production.
To simplify complex information.

22. One of the barriers to assertiveness for some people is that they
Believe they have no control over their behavior.
The business's image.
Company handbook.
Type

23. Which of the following steps in the selling process would salespersons take first...
Selling goods.
Approach.
The business's image.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

24. Which of the following often is an important part of creating effective advertising layouts...
Product extensions. A product extension is a good or service added to an existing product line or product category.
Follow the instructions on the computer terminal screen.
Using a large visual.
Product/service management.

25. What is a technique that can be used to provide a positive attitude over the phone?

26. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Medical kit and cellular phone.
Marketing.
Color Harmonies
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

27. To give others something they need or want
Cheating.
Accomodate
Close.
To affect a mood.

28. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Marketing.
Baby Sitting.
Yes - he should already have sent a follow-up letter.
Network with others who have expertise in the industry.

29. Which of the following has a significant impact on the composition of a print ad...
Making a profit.
Color Harmonies
Equilibrium. Also called market clearing price.
Guide the actions of others.

30. What is an example of distribution in the travel and tourism industry?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
An airline flying customers to their destination.
Plan future business activities.
Approach.

31. Which of the following is a true statement about accident prevention...
Employees can reduce their risk for accidents by practicing good health habits.
Product extensions. A product extension is a good or service added to an existing product line or product category.
It is legal to overbook a flight.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

32. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Selling goods.
Motel.
Using a News Release.
Retaining.

33. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Employee.
Being efficient.
Database.
Initiative.

34. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Believe they have no control over their behavior.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Create a mailing list.
Possible objections.

35. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
To increase profit.
Check for and mark all errors in the ad.
Color Harmonies
Motel.

36. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Smile often. They can be 'heard' over the phone.
Money.
Purchasing.
Initiative.

37. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Approach.
Being efficient.
Many levels of menu items that rise to a narrow point.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

38. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Remain competitive.
Follow the instructions on the computer terminal screen.
Color Harmonies

39. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Being efficient.
Maintaining.
Package.
To increase profit.

40. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Work.
An open also know as public corporation where investors can buy stock.
Employee.

41. In what primary way does a T account benefit an accountant in maintaining financial records?
Shows the parts of a business transaction.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Create a mailing list.
Specific credit-card procedures.

42. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Retaining.
Hidden costs.
Silent customers.
Promotion.

43. What does the airline have the right to do when booking?
Shows the parts of a business transaction.
Many levels of menu items that rise to a narrow point.
It is legal to overbook a flight.
Board game.

44. Companies obtain internal information about their various business activities to operate effectively by monitoring
An airline flying customers to their destination.
Internal records.
Modify existing photographs.
Offer dissimilar products.

45. Internet Explorer is an example of __________ software
Browser
Smile often. They can be 'heard' over the phone.
Cheating.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

46. Products that are available when they are needed have a ____ utility.
Modify existing photographs.
Time.
Increased production.
Jurisdiction. Some courts do specific types of disputes etc.

47. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Plan future business activities.
Employees can reduce their risk for accidents by practicing good health habits.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Many levels of menu items that rise to a narrow point.

48. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Competing.
Employees can reduce their risk for accidents by practicing good health habits.
Cheating.
Internal records.

49. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
An open also know as public corporation where investors can buy stock.
Retaining.
To increase profit.
Each member agrees to the same course of action.

50. Feedback that you receive from self-evaluation is called __________ feedback.
Database.
Internal. This is information you obtain by constantly monitoring your own actions.
Respondents are more likely to misunderstand online questionnaires.
Economic