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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following often is an important part of creating effective advertising layouts...
Specific. Goals should be as specific as possible - not stated in general terms.
Using a large visual.
Modify existing photographs.
Many levels of menu items that rise to a narrow point.

2. In what primary way does a T account benefit an accountant in maintaining financial records?
Borrow funds.
Approach.
Shows the parts of a business transaction.
Written reports.

3. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Specific. Goals should be as specific as possible - not stated in general terms.
Time.
Using a News Release.
Noninteractive content

4. What is a technique that can be used to provide a positive attitude over the phone?

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5. Access control systems - video systems - and cash-control devices are all
Antirobbery systems.
Asking for clarification.
Motel.
Product/service management.

6. Participating in community outreach activities might be considered a form of
Economic
Promotion.
Noninteractive content
Making a profit.

7. A change leader might find it difficult to get support from others in a group because the others may
Antirobbery systems.
Type
Flexible work schedules.
Fear the unknown.

8. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
An airline flying customers to their destination.
Each member agrees to the same course of action.
Work.
Baby Sitting.

9. What do managers often do after a project has been successfully completed?
Prepare a report.
Specific credit-card procedures.
Written reports.
Each member agrees to the same course of action.

10. One of the responsibilities of the business activity mof human resources management is to?
The business's image.
To affect a mood.
Hire employees.
Fear the unknown.

11. What do companies try to accomplish when extending credit to customers?
Employees can reduce their risk for accidents by practicing good health habits.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Yes - he should already have sent a follow-up letter.

12. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Hidden costs.
Database.
Company handbook.

13. What service would be distributed by producer to agent to consumer?
Making a profit.
Economic
Travel Planning - the agent acts as a middle man.
It is legal to overbook a flight.

14. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Medical kit and cellular phone.
Shows the parts of a business transaction.
Flexible work schedules.
Using a News Release.

15. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Selling goods.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Work.
Board game.

16. Which of the following is a way to show interest and enthusiasm...
Competing.
Meeting deadlines.
Fear the unknown.
Bid process.

17. What is an example of distribution in the travel and tourism industry?
An airline flying customers to their destination.
Using a large visual.
Promotion.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

18. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Hospitality and recreation cluster
Close.
Jurisdiction. Some courts do specific types of disputes etc.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

19. Information that will help with the decision-making process
Making a profit.
It is legal to overbook a flight.
Modify existing photographs.
Written reports.

20. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Hospitality and recreation cluster
Using a large visual.
An open also know as public corporation where investors can buy stock.
Purchasing.

21. Feedback that you receive from self-evaluation is called __________ feedback.
To increase profit.
Prepare a report.
Internal records.
Internal. This is information you obtain by constantly monitoring your own actions.

22. Products that are available when they are needed have a ____ utility.
Employee.
Internal records.
Color Harmonies
Time.

23. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Silent customers.
Ask clarifying questions often.
Selling goods.
Money.

24. To prevent point-of-sale fraud - businesses usually use
Money.
Flexible work schedules.
Specific credit-card procedures.
To increase profit.

25. What is the core product that cruise lines provide passengers?
To affect a mood.
Initiative.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

26. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Browser
Approach.
Modify existing photographs.
Package.

27. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Hidden costs.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

28. Certain types of drawing media make it possible to
Type
Modify existing photographs.
Plan future business activities.
Maintaining.

29. One of the barriers to assertiveness for some people is that they
Suggestion.
Competing.
Believe they have no control over their behavior.
Time.

30. Which of the following is a purpose of using color in advertising...
To affect a mood.
Network with others who have expertise in the industry.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Medical kit and cellular phone.

31. Finance is the business function that involves managing
Money.
Browser
Employee.
Company handbook.

32. It is usually most effective for goals to be phrased in __________ terms.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Follow the instructions on the computer terminal screen.
Specific. Goals should be as specific as possible - not stated in general terms.
Hire employees.

33. Internet Explorer is an example of __________ software
Browser
Specific credit-card procedures.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Retaining.

34. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Maintaining.
Baby Sitting.
Room accommodations that the guest has selected in the past.
An open also know as public corporation where investors can buy stock.

35. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
To simplify complex information.
Many levels of menu items that rise to a narrow point.
Agree on ground rules for behavior.
Maintaining.

36. Companies obtain internal information about their various business activities to operate effectively by monitoring
Internal records.
Prepare a report.
Smile often. They can be 'heard' over the phone.
Hidden costs.

37. Why do business managers often prepare and use presentation software to support reports?
An open also know as public corporation where investors can buy stock.
To simplify complex information.
Meeting deadlines.
Employee.

38. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Flexible work schedules.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Create a mailing list.
It allows you to have a year-long budget in place at all times.

39. Which of the following statements regarding using the Internet to administer questionnaires is true...
Travel Planning - the agent acts as a middle man.
Using a News Release.
Respondents are more likely to misunderstand online questionnaires.
Network with others who have expertise in the industry.

40. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
To simplify complex information.
Offer dissimilar products.
To increase profit.

41. Which of the following has a significant impact on the composition of a print ad...
Competing.
Purchasing.
Money.
Color Harmonies

42. Three types of communication usually found in a business with a formal communication newtwork are...
Bid process.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Network with others who have expertise in the industry.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

43. Which of the following is an advantage of a rolling budget?
Prepare a report.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Increased production.
It allows you to have a year-long budget in place at all times.

44. In what situation would vertical conflict in a channel of distribution?

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45. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Modify existing photographs.
It allows you to have a year-long budget in place at all times.
Friends.
Selling goods.

46. What is not a barrier to effective verbal communication?
Money.
Jurisdiction. Some courts do specific types of disputes etc.
Respondents are more likely to misunderstand online questionnaires.
Asking for clarification.

47. Maintaining comprehensive records about its customers' purchasing habits helps a company to
It is legal to overbook a flight.
Plan future business activities.
Something was sent with the letter.
Meeting deadlines.

48. What do businesses often need to do to continue operating when they experience negative cash flow?
Be a team player.
Borrow funds.
Baby Sitting.
Hospitality

49. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Guide the actions of others.
Purchasing.
Network with others who have expertise in the industry.
Type

50. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Offer dissimilar products.
Remain competitive.
Follow the instructions on the computer terminal screen.
Ask clarifying questions often.