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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Flexible work schedules.
Smile often. They can be 'heard' over the phone.
Plan future business activities.
Shows the parts of a business transaction.

2. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Suggestion.
Initiative.
Each member agrees to the same course of action.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

3. Which of the following is a way to show interest and enthusiasm...
Supporting Documents.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Database.
Meeting deadlines.

4. Business accounting information often is summarized In which of the following types of financial statements...
Baby Sitting.
Flexible work schedules.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

5. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
Purchasing.
Package.
Accomodate

6. An important aspect of typography in advertising involves the effective use of
Type
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Each member agrees to the same course of action.
Jurisdiction. Some courts do specific types of disputes etc.

7. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Maintaining.
Marketing.
Equilibrium. Also called market clearing price.
Shows the parts of a business transaction.

8. Feedback that you receive from self-evaluation is called __________ feedback.
Meeting deadlines.
Jurisdiction. Some courts do specific types of disputes etc.
Purchasing.
Internal. This is information you obtain by constantly monitoring your own actions.

9. When you know your group's purpose what should you do next in a discussion?
Agree on ground rules for behavior.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Accomodate
Making a profit.

10. What do companies try to accomplish when extending credit to customers?
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Plan future business activities.
Internal. This is information you obtain by constantly monitoring your own actions.

11. Publications that provide specific information about particular fields and new products and styles are known as
Close.
Believe they have no control over their behavior.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
The business's image.

12. Why do business managers often prepare and use presentation software to support reports?
To simplify complex information.
Motel.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
To increase profit.

13. What does the airline have the right to do when booking?
It is legal to overbook a flight.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Borrow funds.

14. What is not a barrier to effective verbal communication?
Browser
Type
Asking for clarification.
Internal records.

15. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Money.
Approach.
Company handbook.
Borrow funds.

16. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Remain competitive.
The business's image.
Borrow funds.

17. In what primary way does a T account benefit an accountant in maintaining financial records?
Accomodate
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Promotion.
Shows the parts of a business transaction.

18. In what situation would vertical conflict in a channel of distribution?

19. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Network with others who have expertise in the industry.
Work.
Using a News Release.

20. What do managers often do after a project has been successfully completed?
The business's image.
To increase profit.
Prepare a report.
Be a team player.

21. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Silent customers.
Each member agrees to the same course of action.
Color Harmonies
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

22. What is the core product that cruise lines provide passengers?
Many levels of menu items that rise to a narrow point.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Board game.
Written reports.

23. One of the most effective methods of locating job leads is asking for tips from...
Yes - he should already have sent a follow-up letter.
Friends.
Being efficient.
Smile often. They can be 'heard' over the phone.

24. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Offer dissimilar products.
Check for and mark all errors in the ad.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

25. What is a business calculating when it determines how much it earns from the sale of one additional item?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Selling goods.
Initiative.

26. When developing persuasive business letters it is important for the writer to think about the reader's...?
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Specific. Goals should be as specific as possible - not stated in general terms.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Possible objections.

27. A hotel's employees are usually expected to dress in a manner which reflects

28. It is usually most effective for goals to be phrased in __________ terms.
Specific. Goals should be as specific as possible - not stated in general terms.
Accomodate
To increase profit.
Using a large visual.

29. Certain types of drawing media make it possible to
Plan future business activities.
Modify existing photographs.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Promotion.

30. Which of the following is a consideration when a restaurant is selecting suppliers
Competing.
The dependability of the supplier
Product/service management.
Meeting deadlines.

31. Research data displayed in charts - tables - and maps are an example of
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Suggestion.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Accomodate

32. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
The dependability of the supplier
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Initiative.
Marketing.

33. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Purchasing.
Medical kit and cellular phone.
Silent customers.
Retaining.

34. To prevent point-of-sale fraud - businesses usually use
Initiative.
Noninteractive content
Specific credit-card procedures.
Internal records.

35. Participating in community outreach activities might be considered a form of
Promotion.
Hospitality and recreation cluster
Flexible work schedules.
To simplify complex information.

36. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Product extensions. A product extension is a good or service added to an existing product line or product category.
Yes - he should already have sent a follow-up letter.
Modify existing photographs.
Hospitality and recreation cluster

37. An important factor that affects the legal procedure is?
Jurisdiction. Some courts do specific types of disputes etc.
Meeting deadlines.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

38. Finance is the business function that involves managing
Initiative.
Specific. Goals should be as specific as possible - not stated in general terms.
Money.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

39. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Using a large visual.
To affect a mood.
It is legal to overbook a flight.
Baby Sitting.

40. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Initiative.
An open also know as public corporation where investors can buy stock.
To increase profit.
Room accommodations that the guest has selected in the past.

41. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Modify existing photographs.
Motel.
Being efficient.
Network with others who have expertise in the industry.

42. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Meeting deadlines.
Silent customers.
Smile often. They can be 'heard' over the phone.
Economic

43. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Hidden costs.
Increased production.
Type

44. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Specific. Goals should be as specific as possible - not stated in general terms.
Maintaining.
Baby Sitting.
Room accommodations that the guest has selected in the past.

45. How does a group reach a decision by consensus?
Color Harmonies
Hospitality and recreation cluster
Each member agrees to the same course of action.
Using a large visual.

46. The friendly reception and treatment of guests
Product extensions. A product extension is a good or service added to an existing product line or product category.
Hospitality
Ask clarifying questions often.
Medical kit and cellular phone.

47. Access control systems - video systems - and cash-control devices are all
Purchasing.
Internal. This is information you obtain by constantly monitoring your own actions.
Antirobbery systems.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

48. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Being efficient.
Package.
Written reports.
Economic

49. Which of the following is an advantage of a rolling budget?
Promotion.
Fear the unknown.
Follow the instructions on the computer terminal screen.
It allows you to have a year-long budget in place at all times.

50. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Written reports.
Baby Sitting.
Supporting Documents.
Network with others who have expertise in the industry.