Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following is a consideration when a restaurant is selecting suppliers
Flexible work schedules.
An airline flying customers to their destination.
The dependability of the supplier
Supporting Documents.

2. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Hospitality
Jurisdiction. Some courts do specific types of disputes etc.
Accomodate
Retaining.

3. Which of the following has a significant impact on the composition of a print ad...
To affect a mood.
Color Harmonies
Work.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

4. It is usually most effective for goals to be phrased in __________ terms.
Specific. Goals should be as specific as possible - not stated in general terms.
Browser
Time.
Believe they have no control over their behavior.

5. Managers who make a return on the business investment are
Guide the actions of others.
Making a profit.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Something was sent with the letter.

6. What is an advantage of specialization of labor?
Increased production.
Being efficient.
Company handbook.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

7. What is the core product that cruise lines provide passengers?
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Possible objections.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Browser

8. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Making a profit.
It is legal to overbook a flight.
Cheating.
Respondents are more likely to misunderstand online questionnaires.

9. Research data displayed in charts - tables - and maps are an example of
Asking for clarification.
Meeting deadlines.
Hospitality
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

10. What does the airline have the right to do when booking?
Smile often. They can be 'heard' over the phone.
Purchasing.
It is legal to overbook a flight.
Suggestion.

11. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Employee.
Motel.
Smile often. They can be 'heard' over the phone.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

12. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Product/service management.
Jurisdiction. Some courts do specific types of disputes etc.
Employee.
Plan future business activities.

13. What do companies try to accomplish when extending credit to customers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Time.
Equilibrium. Also called market clearing price.

14. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
Guide the actions of others.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Hospitality and recreation cluster

15. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Supporting Documents.
Hospitality and recreation cluster
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Bid process.

16. Access control systems - video systems - and cash-control devices are all
Meeting deadlines.
The dependability of the supplier
Antirobbery systems.
Company handbook.

17. What is an example of distribution in the travel and tourism industry?
An airline flying customers to their destination.
Respondents are more likely to misunderstand online questionnaires.
Board game.
Color Harmonies

18. Business accounting information often is summarized In which of the following types of financial statements...
Product extensions. A product extension is a good or service added to an existing product line or product category.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Written reports.
Internal. This is information you obtain by constantly monitoring your own actions.

19. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Each member agrees to the same course of action.
Money.
Economic
Approach.

20. One of the barriers to assertiveness for some people is that they
Guide the actions of others.
Internal. This is information you obtain by constantly monitoring your own actions.
Believe they have no control over their behavior.
Using a large visual.

21. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Respondents are more likely to misunderstand online questionnaires.
Hospitality and recreation cluster
To affect a mood.
Selling goods.

22. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Maintaining.
Browser
Approach.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

23. Which of the following often is an important part of creating effective advertising layouts...
Close.
Board game.
Using a large visual.
Internal records.

24. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
Antirobbery systems.
Internal records.
Modify existing photographs.

25. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Yes - he should already have sent a follow-up letter.
To affect a mood.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Medical kit and cellular phone.

26. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Retaining.
Written reports.
Agree on ground rules for behavior.
Database.

27. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Each member agrees to the same course of action.
Shows the parts of a business transaction.
Type
Product extensions. A product extension is a good or service added to an existing product line or product category.

28. Which of the following is a way to show interest and enthusiasm...
Check for and mark all errors in the ad.
Meeting deadlines.
Modify existing photographs.
Asking for clarification.

29. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Antirobbery systems.
Be a team player.
Being efficient.
Product/service management.

30. How does a group reach a decision by consensus?
Hospitality
Being efficient.
Each member agrees to the same course of action.
Motel.

31. Which of the following is a true statement about accident prevention...
Employees can reduce their risk for accidents by practicing good health habits.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
The dependability of the supplier
Create a mailing list.

32. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Close.
Being efficient.
Internal records.
Silent customers.

33. What is not a barrier to effective verbal communication?
Hospitality
Type
Asking for clarification.
Maintaining.

34. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
The dependability of the supplier
Selling goods.
Network with others who have expertise in the industry.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

35. A hotel's employees are usually expected to dress in a manner which reflects

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

36. Finance is the business function that involves managing
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Hospitality
Money.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

37. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Using a News Release.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
It allows you to have a year-long budget in place at all times.
Many levels of menu items that rise to a narrow point.

38. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Work.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
To increase profit.

39. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Database.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Baby Sitting.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

40. To develop effective political relationships within an organization - it is important for an individual to
Purchasing.
Be a team player.
Fear the unknown.
Time.

41. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Noninteractive content
Economic
Specific. Goals should be as specific as possible - not stated in general terms.
Browser

42. To prevent point-of-sale fraud - businesses usually use
It is legal to overbook a flight.
Bid process.
Smile often. They can be 'heard' over the phone.
Specific credit-card procedures.

43. Why do business managers often prepare and use presentation software to support reports?
Money.
To simplify complex information.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Internal. This is information you obtain by constantly monitoring your own actions.

44. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Possible objections.
Baby Sitting.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Product extensions. A product extension is a good or service added to an existing product line or product category.

45. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Flexible work schedules.
Product/service management.
Agree on ground rules for behavior.
Increased production.

46. What is a business calculating when it determines how much it earns from the sale of one additional item?
Specific. Goals should be as specific as possible - not stated in general terms.
Database.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Guide the actions of others.

47. What service would be distributed by producer to agent to consumer?
Many levels of menu items that rise to a narrow point.
Motel.
Being efficient.
Travel Planning - the agent acts as a middle man.

48. Which of the following statements regarding using the Internet to administer questionnaires is true...
Hidden costs.
Modify existing photographs.
Approach.
Respondents are more likely to misunderstand online questionnaires.

49. Which of the following steps in the selling process would salespersons take first...
Guide the actions of others.
Product/service management.
Approach.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

50. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Database.
Internal records.
Friends.
Competing.