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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Marketing.
Borrow funds.
Noninteractive content
Maintaining.

2. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
It allows you to have a year-long budget in place at all times.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

3. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Follow the instructions on the computer terminal screen.
Promotion.
Room accommodations that the guest has selected in the past.
To affect a mood.

4. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Color Harmonies
Equilibrium. Also called market clearing price.
Meeting deadlines.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

5. When developing persuasive business letters it is important for the writer to think about the reader's...?
Ask clarifying questions often.
Possible objections.
Borrow funds.
Making a profit.

6. Which of the following is an advantage of a rolling budget?
It allows you to have a year-long budget in place at all times.
Friends.
Be a team player.
Remain competitive.

7. Which of the following steps in the selling process would salespersons take first...
Package.
Baby Sitting.
Purchasing.
Approach.

8. Occupations involved in providing pleasure for people involved in leisure-time activities
Hospitality and recreation cluster
Network with others who have expertise in the industry.
Be a team player.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

9. An important aspect of typography in advertising involves the effective use of
Type
Baby Sitting.
Plan future business activities.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

10. To give others something they need or want
Approach.
Follow the instructions on the computer terminal screen.
Remain competitive.
Accomodate

11. Which of the following is a true statement about accident prevention...
Employees can reduce their risk for accidents by practicing good health habits.
Cheating.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Using a large visual.

12. A hotel's employees are usually expected to dress in a manner which reflects

13. Which of the following is a consideration when a restaurant is selecting suppliers
Marketing.
Type
The dependability of the supplier
Approach.

14. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Time.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Many levels of menu items that rise to a narrow point.
Specific credit-card procedures.

15. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Maintaining.
Ask clarifying questions often.
Offer dissimilar products.

16. Managers who make a return on the business investment are
Check for and mark all errors in the ad.
Hospitality
Be a team player.
Making a profit.

17. It is usually most effective for goals to be phrased in __________ terms.
Specific. Goals should be as specific as possible - not stated in general terms.
Shows the parts of a business transaction.
Remain competitive.
Modify existing photographs.

18. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Bid process.
An airline flying customers to their destination.
Browser
Antirobbery systems.

19. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Using a News Release.
Package.
Retaining.
Silent customers.

20. Which of the following statements regarding using the Internet to administer questionnaires is true...
Specific credit-card procedures.
Competing.
Respondents are more likely to misunderstand online questionnaires.
Shows the parts of a business transaction.

21. A change leader might find it difficult to get support from others in a group because the others may
Fear the unknown.
Agree on ground rules for behavior.
Color Harmonies
Prepare a report.

22. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Internal. This is information you obtain by constantly monitoring your own actions.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Using a News Release.
To simplify complex information.

23. Finance is the business function that involves managing
Using a News Release.
Be a team player.
Cheating.
Money.

24. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Database.
Network with others who have expertise in the industry.
Cheating.
Shows the parts of a business transaction.

25. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Motel.
Work.
Offer dissimilar products.
Company handbook.

26. Internet Explorer is an example of __________ software
Noninteractive content
Browser
Modify existing photographs.
Agree on ground rules for behavior.

27. To prevent point-of-sale fraud - businesses usually use
Specific credit-card procedures.
Suggestion.
Motel.
It allows you to have a year-long budget in place at all times.

28. What is a guideline employees should follow to be good listeners?
Supporting Documents.
Specific credit-card procedures.
To increase profit.
Ask clarifying questions often.

29. What is a technique that can be used to provide a positive attitude over the phone?

30. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Specific. Goals should be as specific as possible - not stated in general terms.
Offer dissimilar products.
Specific credit-card procedures.
Board game.

31. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Possible objections.
Economic
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Supporting Documents.

32. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Employee.
Promotion.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

33. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Smile often. They can be 'heard' over the phone.
Silent customers.
Being efficient.

34. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Plan future business activities.
Each member agrees to the same course of action.
Hire employees.

35. Which of the following often is an important part of creating effective advertising layouts...
Using a large visual.
Making a profit.
Suggestion.
Being efficient.

36. What do companies try to accomplish when extending credit to customers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Initiative.
Network with others who have expertise in the industry.
Browser

37. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
To increase profit.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Making a profit.

38. Indirect cmpetition occurs only between businesses that_______?
Flexible work schedules.
Offer dissimilar products.
Possible objections.
Purchasing.

39. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
Accomodate
Package.
Travel Planning - the agent acts as a middle man.

40. To develop effective political relationships within an organization - it is important for an individual to
Be a team player.
Hospitality and recreation cluster
Close.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

41. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Approach.
An open also know as public corporation where investors can buy stock.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Create a mailing list.

42. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Respondents are more likely to misunderstand online questionnaires.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Agree on ground rules for behavior.
Motel.

43. Certain types of drawing media make it possible to
Offer dissimilar products.
Modify existing photographs.
Flexible work schedules.
Fear the unknown.

44. Which of the following is a purpose of using color in advertising...
Internal records.
Board game.
Cheating.
To affect a mood.

45. Publications that provide specific information about particular fields and new products and styles are known as
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Cheating.
Hospitality

46. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Work.
Flexible work schedules.
Antirobbery systems.
Close.

47. What does the airline have the right to do when booking?
Specific credit-card procedures.
Network with others who have expertise in the industry.
To affect a mood.
It is legal to overbook a flight.

48. Participating in community outreach activities might be considered a form of
Promotion.
Selling goods.
Specific credit-card procedures.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

49. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Written reports.
Hospitality
Hospitality and recreation cluster
Network with others who have expertise in the industry.

50. Three types of communication usually found in a business with a formal communication newtwork are...
Many levels of menu items that rise to a narrow point.
Company handbook.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
The dependability of the supplier