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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Antirobbery systems.
To affect a mood.
Competing.

2. Why do business managers often prepare and use presentation software to support reports?
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Product extensions. A product extension is a good or service added to an existing product line or product category.
To increase profit.
To simplify complex information.

3. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Create a mailing list.
Hidden costs.
Something was sent with the letter.
Be a team player.

4. Finance is the business function that involves managing
Smile often. They can be 'heard' over the phone.
Promotion.
To simplify complex information.
Money.

5. What do companies try to accomplish when extending credit to customers?
To increase profit.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Remain competitive.
The dependability of the supplier

6. What do businesses often need to do to continue operating when they experience negative cash flow?
Borrow funds.
Promotion.
Supporting Documents.
Plan future business activities.

7. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Marketing.
Prepare a report.
Noninteractive content
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

8. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Accomodate
Initiative.
Type
It allows you to have a year-long budget in place at all times.

9. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
Shows the parts of a business transaction.
Hidden costs.
Bid process.

10. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Smile often. They can be 'heard' over the phone.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Retaining.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

11. Which of the following is a true statement about accident prevention...
Employees can reduce their risk for accidents by practicing good health habits.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Economic
Employee.

12. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Something was sent with the letter.
Database.
Silent customers.
An airline flying customers to their destination.

13. Internet Explorer is an example of __________ software
Cheating.
An open also know as public corporation where investors can buy stock.
Browser
Work.

14. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Increased production.
Type
Bid process.
Using a large visual.

15. Companies obtain internal information about their various business activities to operate effectively by monitoring
Marketing.
Promotion.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Internal records.

16. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Selling goods.
Hospitality
Follow the instructions on the computer terminal screen.
Shows the parts of a business transaction.

17. When you know your group's purpose what should you do next in a discussion?
Agree on ground rules for behavior.
Something was sent with the letter.
To simplify complex information.
Many levels of menu items that rise to a narrow point.

18. What service would be distributed by producer to agent to consumer?
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Travel Planning - the agent acts as a middle man.
Something was sent with the letter.
Database.

19. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Each member agrees to the same course of action.
Package.
Many levels of menu items that rise to a narrow point.
Accomodate

20. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Money.
Jurisdiction. Some courts do specific types of disputes etc.
Internal records.
Motel.

21. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Travel Planning - the agent acts as a middle man.
Internal. This is information you obtain by constantly monitoring your own actions.
Create a mailing list.
Product/service management.

22. An important factor that affects the legal procedure is?
Company handbook.
Jurisdiction. Some courts do specific types of disputes etc.
Being efficient.
Economic

23. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Purchasing.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
An airline flying customers to their destination.
Shows the parts of a business transaction.

24. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
Modify existing photographs.
Close.
Increased production.

25. To give others something they need or want
Suggestion.
Create a mailing list.
Accomodate
Meeting deadlines.

26. To develop effective political relationships within an organization - it is important for an individual to
Color Harmonies
Be a team player.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Yes - he should already have sent a follow-up letter.

27. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Friends.
Using a News Release.
Supporting Documents.
Create a mailing list.

28. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Meeting deadlines.
Product/service management.
Economic
Type

29. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
An open also know as public corporation where investors can buy stock.
Possible objections.
Retaining.
Suggestion.

30. Which of the following is a consideration when a restaurant is selecting suppliers
Network with others who have expertise in the industry.
Friends.
The dependability of the supplier
Board game.

31. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Being efficient.
Plan future business activities.
Many levels of menu items that rise to a narrow point.
Using a large visual.

32. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Network with others who have expertise in the industry.
Database.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Approach.

33. What does an enclosure notation in a business letter signify?
Product extensions. A product extension is a good or service added to an existing product line or product category.
Something was sent with the letter.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Equilibrium. Also called market clearing price.

34. One of the responsibilities of the business activity mof human resources management is to?
Antirobbery systems.
Hire employees.
Offer dissimilar products.
Competing.

35. What is an example of distribution in the travel and tourism industry?
Hidden costs.
Shows the parts of a business transaction.
An airline flying customers to their destination.
Written reports.

36. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Board game.
Equilibrium. Also called market clearing price.
Cheating.
Employee.

37. Business accounting information often is summarized In which of the following types of financial statements...
Making a profit.
Employee.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Smile often. They can be 'heard' over the phone.

38. Feedback that you receive from self-evaluation is called __________ feedback.
Each member agrees to the same course of action.
To simplify complex information.
Internal. This is information you obtain by constantly monitoring your own actions.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

39. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Maintaining.
Room accommodations that the guest has selected in the past.
Equilibrium. Also called market clearing price.
Being efficient.

40. Publications that provide specific information about particular fields and new products and styles are known as
Each member agrees to the same course of action.
Fear the unknown.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Suggestion.

41. To prevent point-of-sale fraud - businesses usually use
Being efficient.
Close.
Using a large visual.
Specific credit-card procedures.

42. Certain types of drawing media make it possible to
Modify existing photographs.
Silent customers.
Antirobbery systems.
Approach.

43. A hotel's employees are usually expected to dress in a manner which reflects

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44. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Competing.
Shows the parts of a business transaction.
Maintaining.
Room accommodations that the guest has selected in the past.

45. Information that will help with the decision-making process
Fear the unknown.
Hospitality
Written reports.
Package.

46. Which of the following is an advantage of a rolling budget?
It allows you to have a year-long budget in place at all times.
Motel.
Room accommodations that the guest has selected in the past.
Hidden costs.

47. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Work.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Package.

48. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
Accomodate
To increase profit.
Retaining.

49. What is an advantage of specialization of labor?
Money.
Increased production.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Purchasing.

50. An important aspect of typography in advertising involves the effective use of
Color Harmonies
Type
Plan future business activities.
Prepare a report.