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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Information that will help with the decision-making process
Friends.
Hidden costs.
Plan future business activities.
Written reports.

2. Which of the following has a significant impact on the composition of a print ad...
Color Harmonies
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Close.

3. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Hidden costs.
Package.
An open also know as public corporation where investors can buy stock.
Marketing.

4. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Increased production.
Close.
To affect a mood.

5. Managers who make a return on the business investment are
Cheating.
Making a profit.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Smile often. They can be 'heard' over the phone.

6. When you know your group's purpose what should you do next in a discussion?
Internal records.
Agree on ground rules for behavior.
Close.
Fear the unknown.

7. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Each member agrees to the same course of action.
Modify existing photographs.
Using a large visual.
Silent customers.

8. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Create a mailing list.
Selling goods.
Cheating.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

9. An important aspect of typography in advertising involves the effective use of
Noninteractive content
Type
Accomodate
Increased production.

10. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Guide the actions of others.
Package.
Using a large visual.
The business's image.

11. Before returning an advertising proof to the newspaper - the advertiser should
Asking for clarification.
Check for and mark all errors in the ad.
Employee.
Maintaining.

12. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Internal records.
Motel.
Company handbook.
Medical kit and cellular phone.

13. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Suggestion.
Marketing.
Using a large visual.
Competing.

14. Which of the following is a consideration when a restaurant is selecting suppliers
Board game.
Follow the instructions on the computer terminal screen.
The dependability of the supplier
Flexible work schedules.

15. Which of the following statements regarding using the Internet to administer questionnaires is true...
Hidden costs.
Each member agrees to the same course of action.
Respondents are more likely to misunderstand online questionnaires.
Supporting Documents.

16. Which of the following is an advantage of a rolling budget?
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Company handbook.
Fear the unknown.
It allows you to have a year-long budget in place at all times.

17. Which of the following steps in the selling process would salespersons take first...
Approach.
Maintaining.
Something was sent with the letter.
Bid process.

18. Three types of communication usually found in a business with a formal communication newtwork are...
Believe they have no control over their behavior.
To simplify complex information.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Specific. Goals should be as specific as possible - not stated in general terms.

19. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Maintaining.
Respondents are more likely to misunderstand online questionnaires.
Board game.
Close.

20. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Noninteractive content
Shows the parts of a business transaction.
Create a mailing list.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

21. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Motel.
Cheating.
Follow the instructions on the computer terminal screen.
Economic

22. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Close.
Approach.
Cheating.
Color Harmonies

23. How does a group reach a decision by consensus?
Retaining.
Each member agrees to the same course of action.
It allows you to have a year-long budget in place at all times.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

24. What is a type of material often included as attachment to the appendix of short reports?
Meeting deadlines.
Close.
Money.
Supporting Documents.

25. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Smile often. They can be 'heard' over the phone.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Retaining.
Initiative.

26. What does an enclosure notation in a business letter signify?
Silent customers.
Hospitality and recreation cluster
Something was sent with the letter.
Baby Sitting.

27. To prevent point-of-sale fraud - businesses usually use
Specific credit-card procedures.
An open also know as public corporation where investors can buy stock.
Suggestion.
Ask clarifying questions often.

28. Occupations involved in providing pleasure for people involved in leisure-time activities
Specific. Goals should be as specific as possible - not stated in general terms.
To simplify complex information.
It allows you to have a year-long budget in place at all times.
Hospitality and recreation cluster

29. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Selling goods.
Hire employees.
An airline flying customers to their destination.
Using a News Release.

30. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Asking for clarification.
Follow the instructions on the computer terminal screen.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Friends.

31. Which of the following is a way to show interest and enthusiasm...
Follow the instructions on the computer terminal screen.
Meeting deadlines.
Asking for clarification.
An airline flying customers to their destination.

32. To give others something they need or want
Accomodate
Internal records.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Increased production.

33. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Being efficient.
Initiative.
An open also know as public corporation where investors can buy stock.
Be a team player.

34. What is an advantage of specialization of labor?
Increased production.
Time.
Respondents are more likely to misunderstand online questionnaires.
Fear the unknown.

35. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Hospitality
Promotion.
Economic
An open also know as public corporation where investors can buy stock.

36. Certain types of drawing media make it possible to
Hidden costs.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Motel.
Modify existing photographs.

37. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
It allows you to have a year-long budget in place at all times.
Product/service management.
Employee.
Hospitality and recreation cluster

38. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Guide the actions of others.
Retaining.
Yes - he should already have sent a follow-up letter.

39. What is the core product that cruise lines provide passengers?
To increase profit.
Follow the instructions on the computer terminal screen.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
The dependability of the supplier

40. Research data displayed in charts - tables - and maps are an example of
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
To simplify complex information.
To increase profit.
Package.

41. One of the most effective methods of locating job leads is asking for tips from...
To increase profit.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Friends.

42. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Friends.
Database.
Equilibrium. Also called market clearing price.
Product extensions. A product extension is a good or service added to an existing product line or product category.

43. Which of the following is a characteristic of travel and tourism marketing...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

44. What does the airline have the right to do when booking?
It is legal to overbook a flight.
To affect a mood.
Marketing.
Board game.

45. It is usually most effective for goals to be phrased in __________ terms.
To affect a mood.
Specific. Goals should be as specific as possible - not stated in general terms.
Being efficient.
Plan future business activities.

46. Why do business managers often prepare and use presentation software to support reports?
To simplify complex information.
Each member agrees to the same course of action.
Agree on ground rules for behavior.
Remain competitive.

47. What is a business calculating when it determines how much it earns from the sale of one additional item?
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Internal records.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Promotion.

48. Feedback that you receive from self-evaluation is called __________ feedback.
Ask clarifying questions often.
Internal. This is information you obtain by constantly monitoring your own actions.
Selling goods.
Remain competitive.

49. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
It allows you to have a year-long budget in place at all times.
Remain competitive.
Be a team player.
Product extensions. A product extension is a good or service added to an existing product line or product category.

50. In what situation would vertical conflict in a channel of distribution?