Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company






2. An important aspect of typography in advertising involves the effective use of






3. What hospitality service is a hotel employee most likely to recommend to a guest with young children?






4. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






5. A change leader might find it difficult to get support from others in a group because the others may






6. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.






7. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...






8. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...






9. What is a guideline employees should follow to be good listeners?






10. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n






11. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.






12. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...






13. To give others something they need or want






14. One of the responsibilities of the business activity mof human resources management is to?






15. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the






16. Which of the following is a true statement about accident prevention...






17. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






18. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays






19. The development of goods and services that best satisfy consumer needs and wants is a major goal of






20. What is a type of material often included as attachment to the appendix of short reports?






21. Before returning an advertising proof to the newspaper - the advertiser should






22. What do businesses often need to do to continue operating when they experience negative cash flow?






23. What is a technique that can be used to provide a positive attitude over the phone?


24. Which of the following is an advantage of a rolling budget?






25. Companies obtain internal information about their various business activities to operate effectively by monitoring






26. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to






27. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...






28. Occupations involved in providing pleasure for people involved in leisure-time activities






29. What is not a barrier to effective verbal communication?






30. Which of the following statements regarding using the Internet to administer questionnaires is true...






31. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...






32. Which of the following is a purpose of using color in advertising...






33. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to






34. In what situation would vertical conflict in a channel of distribution?


35. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.






36. When a business keeps a risk because management is unaware of it - the business is _______ the risk.






37. The friendly reception and treatment of guests






38. Participating in community outreach activities might be considered a form of






39. An important factor that affects the legal procedure is?






40. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






41. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...






42. Products that are available when they are needed have a ____ utility.






43. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?






44. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?






45. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.






46. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff






47. Which of the following has a significant impact on the composition of a print ad...






48. Maintaining comprehensive records about its customers' purchasing habits helps a company to






49. When you know your group's purpose what should you do next in a discussion?






50. When developing persuasive business letters it is important for the writer to think about the reader's...?