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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Baby Sitting.
It allows you to have a year-long budget in place at all times.
Plan future business activities.
Friends.

2. Which of the following steps in the selling process would salespersons take first...
To affect a mood.
Approach.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

3. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
Flexible work schedules.
Browser
Friends.

4. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Marketing.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Retaining.

5. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Remain competitive.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
To affect a mood.
Economic

6. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Initiative.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Flexible work schedules.
Room accommodations that the guest has selected in the past.

7. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Initiative.
Accomodate
Create a mailing list.

8. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Initiative.
Accomodate
Product/service management.
Employees can reduce their risk for accidents by practicing good health habits.

9. Internet Explorer is an example of __________ software
Making a profit.
Browser
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
To increase profit.

10. One of the barriers to assertiveness for some people is that they
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Create a mailing list.
Believe they have no control over their behavior.

11. What does the airline have the right to do when booking?
Maintaining.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Employees can reduce their risk for accidents by practicing good health habits.
It is legal to overbook a flight.

12. One of the most effective methods of locating job leads is asking for tips from...
Friends.
An airline flying customers to their destination.
Hospitality
Marketing.

13. Participating in community outreach activities might be considered a form of
Believe they have no control over their behavior.
Medical kit and cellular phone.
Promotion.
An airline flying customers to their destination.

14. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Equilibrium. Also called market clearing price.
Written reports.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Accomodate

15. It is usually most effective for goals to be phrased in __________ terms.
Cheating.
Specific. Goals should be as specific as possible - not stated in general terms.
Company handbook.
Possible objections.

16. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Internal. This is information you obtain by constantly monitoring your own actions.
Flexible work schedules.
Silent customers.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

17. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Travel Planning - the agent acts as a middle man.
Competing.
Follow the instructions on the computer terminal screen.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

18. The friendly reception and treatment of guests
Follow the instructions on the computer terminal screen.
Modify existing photographs.
Database.
Hospitality

19. Publications that provide specific information about particular fields and new products and styles are known as
Increased production.
Type
Smile often. They can be 'heard' over the phone.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

20. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Many levels of menu items that rise to a narrow point.
Baby Sitting.
Being efficient.
Possible objections.

21. A change leader might find it difficult to get support from others in a group because the others may
Noninteractive content
Selling goods.
Room accommodations that the guest has selected in the past.
Fear the unknown.

22. Finance is the business function that involves managing
An airline flying customers to their destination.
It is legal to overbook a flight.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Money.

23. When developing persuasive business letters it is important for the writer to think about the reader's...?
Possible objections.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Believe they have no control over their behavior.

24. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Increased production.
Purchasing.
Motel.
Board game.

25. Why do business managers often prepare and use presentation software to support reports?
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Modify existing photographs.
To simplify complex information.
Product/service management.

26. Research data displayed in charts - tables - and maps are an example of
Cheating.
Using a large visual.
Written reports.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

27. What do companies try to accomplish when extending credit to customers?
Promotion.
Noninteractive content
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Flexible work schedules.

28. To give others something they need or want
Smile often. They can be 'heard' over the phone.
Written reports.
Accomodate
Marketing.

29. In what primary way does a T account benefit an accountant in maintaining financial records?
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
To simplify complex information.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Shows the parts of a business transaction.

30. Companies obtain internal information about their various business activities to operate effectively by monitoring
Accomodate
Internal records.
Employee.
Color Harmonies

31. Which of the following statements regarding using the Internet to administer questionnaires is true...
Baby Sitting.
Respondents are more likely to misunderstand online questionnaires.
Internal records.
It allows you to have a year-long budget in place at all times.

32. How does a group reach a decision by consensus?
The dependability of the supplier
Baby Sitting.
Each member agrees to the same course of action.
Using a News Release.

33. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Maintaining.
Work.
Ask clarifying questions often.
Meeting deadlines.

34. In what situation would vertical conflict in a channel of distribution?

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35. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Color Harmonies
Silent customers.
Making a profit.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

36. What is a technique that can be used to provide a positive attitude over the phone?

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37. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Cheating.
Increased production.
Check for and mark all errors in the ad.

38. Information that will help with the decision-making process
Noninteractive content
Supporting Documents.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Written reports.

39. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Competing.
Respondents are more likely to misunderstand online questionnaires.
Marketing.
Product extensions. A product extension is a good or service added to an existing product line or product category.

40. Which of the following is a way to show interest and enthusiasm...
Cheating.
Meeting deadlines.
To affect a mood.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

41. Before returning an advertising proof to the newspaper - the advertiser should
The business's image.
Flexible work schedules.
Hospitality
Check for and mark all errors in the ad.

42. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
Marketing.
Being efficient.
Purchasing.

43. What is a guideline employees should follow to be good listeners?
It allows you to have a year-long budget in place at all times.
Ask clarifying questions often.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Equilibrium. Also called market clearing price.

44. Access control systems - video systems - and cash-control devices are all
Antirobbery systems.
Retaining.
Flexible work schedules.
Shows the parts of a business transaction.

45. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Noninteractive content
Many levels of menu items that rise to a narrow point.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Fear the unknown.

46. Which of the following is a consideration when a restaurant is selecting suppliers
The dependability of the supplier
Hidden costs.
Database.
Approach.

47. Which of the following often is an important part of creating effective advertising layouts...
Using a large visual.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Package.
Network with others who have expertise in the industry.

48. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Product/service management.
Smile often. They can be 'heard' over the phone.
Create a mailing list.
Close.

49. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Guide the actions of others.
Hire employees.
Employee.
Employees can reduce their risk for accidents by practicing good health habits.

50. Feedback that you receive from self-evaluation is called __________ feedback.
Internal. This is information you obtain by constantly monitoring your own actions.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Each member agrees to the same course of action.
Being efficient.