Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays






2. In what primary way does a T account benefit an accountant in maintaining financial records?






3. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?






4. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?






5. Which of the following is a characteristic of travel and tourism marketing...






6. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company






7. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.






8. Certain types of drawing media make it possible to






9. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






10. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...






11. What do managers often do after a project has been successfully completed?






12. When you know your group's purpose what should you do next in a discussion?






13. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of






14. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...






15. Which of the following statements regarding using the Internet to administer questionnaires is true...






16. One of the responsibilities of the business activity mof human resources management is to?






17. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...






18. What is a type of material often included as attachment to the appendix of short reports?






19. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...






20. An important aspect of typography in advertising involves the effective use of






21. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.






22. What hospitality service is a hotel employee most likely to recommend to a guest with young children?






23. Which of the following would not be part of the responsibilities of a hotel's maintenance department...






24. Which of the following is a true statement about accident prevention...






25. An important factor that affects the legal procedure is?






26. It is usually most effective for goals to be phrased in __________ terms.






27. Internet Explorer is an example of __________ software






28. Which of the following is an advantage of a rolling budget?






29. Indirect cmpetition occurs only between businesses that_______?






30. Companies obtain internal information about their various business activities to operate effectively by monitoring






31. What does the airline have the right to do when booking?






32. What do businesses often need to do to continue operating when they experience negative cash flow?






33. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.






34. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the






35. When developing persuasive business letters it is important for the writer to think about the reader's...?






36. Why do business managers often prepare and use presentation software to support reports?






37. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?






38. Occupations involved in providing pleasure for people involved in leisure-time activities






39. Before returning an advertising proof to the newspaper - the advertiser should






40. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.






41. The development of goods and services that best satisfy consumer needs and wants is a major goal of






42. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...






43. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can






44. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...






45. Which of the following is a purpose of using color in advertising...






46. A hotel's employees are usually expected to dress in a manner which reflects

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


47. Which of the following is a way to show interest and enthusiasm...






48. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






49. To develop effective political relationships within an organization - it is important for an individual to






50. One of the most effective methods of locating job leads is asking for tips from...