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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Three types of communication usually found in a business with a formal communication newtwork are...
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Retaining.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Hire employees.

2. To develop effective political relationships within an organization - it is important for an individual to
Written reports.
Silent customers.
Prepare a report.
Be a team player.

3. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Hidden costs.
Work.
Travel Planning - the agent acts as a middle man.

4. Indirect cmpetition occurs only between businesses that_______?
Making a profit.
Offer dissimilar products.
Color Harmonies
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

5. An important aspect of typography in advertising involves the effective use of
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Type
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Approach.

6. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Money.
Close.
Product/service management.
Supporting Documents.

7. How does a group reach a decision by consensus?
Increased production.
Fear the unknown.
Each member agrees to the same course of action.
Using a News Release.

8. A hotel's employees are usually expected to dress in a manner which reflects

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9. Which of the following is an advantage of a rolling budget?
Hospitality
Modify existing photographs.
Type
It allows you to have a year-long budget in place at all times.

10. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
The business's image.
To increase profit.
Noninteractive content
Believe they have no control over their behavior.

11. Publications that provide specific information about particular fields and new products and styles are known as
Antirobbery systems.
Respondents are more likely to misunderstand online questionnaires.
Medical kit and cellular phone.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

12. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Competing.
Meeting deadlines.
Antirobbery systems.
Baby Sitting.

13. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
To increase profit.
Selling goods.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

14. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Follow the instructions on the computer terminal screen.
Equilibrium. Also called market clearing price.
Create a mailing list.
Using a large visual.

15. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Silent customers.
Flexible work schedules.
Accomodate
To affect a mood.

16. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
An airline flying customers to their destination.
Yes - he should already have sent a follow-up letter.
Silent customers.
Hospitality and recreation cluster

17. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Economic
Antirobbery systems.
It allows you to have a year-long budget in place at all times.
Money.

18. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Noninteractive content
Yes - he should already have sent a follow-up letter.
Guide the actions of others.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

19. Which of the following has a significant impact on the composition of a print ad...
Specific credit-card procedures.
Retaining.
Color Harmonies
Follow the instructions on the computer terminal screen.

20. What do businesses often need to do to continue operating when they experience negative cash flow?
Color Harmonies
Borrow funds.
Maintaining.
Type

21. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Approach.
Agree on ground rules for behavior.
Room accommodations that the guest has selected in the past.
Being efficient.

22. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Guide the actions of others.
Plan future business activities.
Written reports.
Approach.

23. Feedback that you receive from self-evaluation is called __________ feedback.
Browser
Possible objections.
Database.
Internal. This is information you obtain by constantly monitoring your own actions.

24. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Many levels of menu items that rise to a narrow point.
Yes - he should already have sent a follow-up letter.
Making a profit.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

25. A change leader might find it difficult to get support from others in a group because the others may
Motel.
Fear the unknown.
Create a mailing list.
Supporting Documents.

26. Which of the following is a way to show interest and enthusiasm...
Board game.
Browser
Time.
Meeting deadlines.

27. Which of the following is a true statement about accident prevention...
Silent customers.
To increase profit.
Employees can reduce their risk for accidents by practicing good health habits.
Be a team player.

28. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Smile often. They can be 'heard' over the phone.
To simplify complex information.
Initiative.
Type

29. Managers who make a return on the business investment are
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Making a profit.
Supporting Documents.
Check for and mark all errors in the ad.

30. What do managers often do after a project has been successfully completed?
Browser
Prepare a report.
Ask clarifying questions often.
Package.

31. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Hidden costs.
Agree on ground rules for behavior.
Shows the parts of a business transaction.
Equilibrium. Also called market clearing price.

32. To give others something they need or want
Modify existing photographs.
Company handbook.
Accomodate
Bid process.

33. What service would be distributed by producer to agent to consumer?
To simplify complex information.
Using a large visual.
Travel Planning - the agent acts as a middle man.
It allows you to have a year-long budget in place at all times.

34. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Agree on ground rules for behavior.
Package.
Plan future business activities.
Product extensions. A product extension is a good or service added to an existing product line or product category.

35. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Room accommodations that the guest has selected in the past.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Believe they have no control over their behavior.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

36. What is an advantage of specialization of labor?
Increased production.
Browser
Work.
Smile often. They can be 'heard' over the phone.

37. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Be a team player.
Specific. Goals should be as specific as possible - not stated in general terms.
Guide the actions of others.
Using a News Release.

38. Certain types of drawing media make it possible to
Specific credit-card procedures.
Medical kit and cellular phone.
Modify existing photographs.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

39. What do companies try to accomplish when extending credit to customers?
Hire employees.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Agree on ground rules for behavior.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

40. Why do business managers often prepare and use presentation software to support reports?
Plan future business activities.
Friends.
It is legal to overbook a flight.
To simplify complex information.

41. When developing persuasive business letters it is important for the writer to think about the reader's...?
Borrow funds.
Possible objections.
Bid process.
Travel Planning - the agent acts as a middle man.

42. One of the barriers to assertiveness for some people is that they
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
To increase profit.
Initiative.
Believe they have no control over their behavior.

43. What does the airline have the right to do when booking?
It is legal to overbook a flight.
Making a profit.
Check for and mark all errors in the ad.
Believe they have no control over their behavior.

44. Participating in community outreach activities might be considered a form of
Package.
Maintaining.
Something was sent with the letter.
Promotion.

45. In what situation would vertical conflict in a channel of distribution?

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46. What does an enclosure notation in a business letter signify?
Something was sent with the letter.
Guide the actions of others.
Economic
Work.

47. Business accounting information often is summarized In which of the following types of financial statements...
Time.
Equilibrium. Also called market clearing price.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Specific. Goals should be as specific as possible - not stated in general terms.

48. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Initiative.
Selling goods.
Motel.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

49. What is the core product that cruise lines provide passengers?
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Using a News Release.
Hospitality and recreation cluster
Employee.

50. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Using a News Release.
Using a large visual.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Suggestion.