Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Participating in community outreach activities might be considered a form of






2. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...






3. How does a group reach a decision by consensus?






4. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






5. An important aspect of typography in advertising involves the effective use of






6. It is usually most effective for goals to be phrased in __________ terms.






7. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






8. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of






9. Internet Explorer is an example of __________ software






10. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of






11. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.






12. What does an enclosure notation in a business letter signify?






13. Research data displayed in charts - tables - and maps are an example of






14. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...






15. Products that are available when they are needed have a ____ utility.






16. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays






17. Which of the following is a purpose of using color in advertising...






18. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se






19. What service would be distributed by producer to agent to consumer?






20. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...






21. One of the most effective methods of locating job leads is asking for tips from...






22. The development of goods and services that best satisfy consumer needs and wants is a major goal of






23. Which of the following is a consideration when a restaurant is selecting suppliers






24. In what situation would vertical conflict in a channel of distribution?

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25. Feedback that you receive from self-evaluation is called __________ feedback.






26. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to






27. Which of the following is an advantage of a rolling budget?






28. Maintaining comprehensive records about its customers' purchasing habits helps a company to






29. Which of the following statements regarding using the Internet to administer questionnaires is true...






30. Before returning an advertising proof to the newspaper - the advertiser should






31. A change leader might find it difficult to get support from others in a group because the others may






32. Indirect cmpetition occurs only between businesses that_______?






33. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.






34. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






35. Which of the following is a way to show interest and enthusiasm...






36. Which of the following would not be part of the responsibilities of a hotel's maintenance department...






37. To prevent point-of-sale fraud - businesses usually use






38. One of the responsibilities of the business activity mof human resources management is to?






39. A hotel's employees are usually expected to dress in a manner which reflects

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40. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...






41. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...






42. What is the core product that cruise lines provide passengers?






43. What do companies try to accomplish when extending credit to customers?






44. What do businesses often need to do to continue operating when they experience negative cash flow?






45. Occupations involved in providing pleasure for people involved in leisure-time activities






46. To develop effective political relationships within an organization - it is important for an individual to






47. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can






48. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of






49. What is a guideline employees should follow to be good listeners?






50. Companies obtain internal information about their various business activities to operate effectively by monitoring