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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Package.
Money.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Baby Sitting.

2. The friendly reception and treatment of guests
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Retaining.
Employee.
Hospitality

3. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Prepare a report.
To affect a mood.
Yes - he should already have sent a follow-up letter.

4. What is a technique that can be used to provide a positive attitude over the phone?

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5. Which of the following statements regarding using the Internet to administer questionnaires is true...
Accomodate
Increased production.
Be a team player.
Respondents are more likely to misunderstand online questionnaires.

6. Products that are available when they are needed have a ____ utility.
Time.
Employee.
Product/service management.
Suggestion.

7. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Internal. This is information you obtain by constantly monitoring your own actions.
Silent customers.
Hospitality
Being efficient.

8. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
To increase profit.
Bid process.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Initiative.

9. Before returning an advertising proof to the newspaper - the advertiser should
Cheating.
Check for and mark all errors in the ad.
To increase profit.
Hire employees.

10. Three types of communication usually found in a business with a formal communication newtwork are...
Guide the actions of others.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Motel.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

11. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Marketing.
Employee.
Competing.
Follow the instructions on the computer terminal screen.

12. Companies obtain internal information about their various business activities to operate effectively by monitoring
Internal records.
Accomodate
Antirobbery systems.
Borrow funds.

13. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Check for and mark all errors in the ad.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Work.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

14. What is the core product that cruise lines provide passengers?
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Using a News Release.
Fear the unknown.
Hospitality

15. When you know your group's purpose what should you do next in a discussion?
Agree on ground rules for behavior.
Create a mailing list.
Database.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

16. Which of the following is a way to show interest and enthusiasm...
Package.
Meeting deadlines.
Selling goods.
Something was sent with the letter.

17. Feedback that you receive from self-evaluation is called __________ feedback.
Time.
Close.
Agree on ground rules for behavior.
Internal. This is information you obtain by constantly monitoring your own actions.

18. What is an example of distribution in the travel and tourism industry?
Increased production.
Making a profit.
Something was sent with the letter.
An airline flying customers to their destination.

19. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Medical kit and cellular phone.
Asking for clarification.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

20. Indirect cmpetition occurs only between businesses that_______?
Respondents are more likely to misunderstand online questionnaires.
Prepare a report.
Offer dissimilar products.
Cheating.

21. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Package.
Internal records.
To simplify complex information.
The business's image.

22. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Flexible work schedules.
Initiative.
Travel Planning - the agent acts as a middle man.

23. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Modify existing photographs.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Database.

24. What service would be distributed by producer to agent to consumer?
The dependability of the supplier
Travel Planning - the agent acts as a middle man.
Economic
Yes - he should already have sent a follow-up letter.

25. In what primary way does a T account benefit an accountant in maintaining financial records?
Agree on ground rules for behavior.
Specific. Goals should be as specific as possible - not stated in general terms.
Specific credit-card procedures.
Shows the parts of a business transaction.

26. Occupations involved in providing pleasure for people involved in leisure-time activities
Each member agrees to the same course of action.
Hospitality and recreation cluster
Product/service management.
Using a News Release.

27. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Hospitality
Close.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Plan future business activities.

28. To develop effective political relationships within an organization - it is important for an individual to
Using a large visual.
Work.
Believe they have no control over their behavior.
Be a team player.

29. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Equilibrium. Also called market clearing price.
Plan future business activities.
The dependability of the supplier
Possible objections.

30. Which of the following is an advantage of a rolling budget?
It is legal to overbook a flight.
It allows you to have a year-long budget in place at all times.
An open also know as public corporation where investors can buy stock.
Maintaining.

31. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Jurisdiction. Some courts do specific types of disputes etc.
Network with others who have expertise in the industry.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
It is legal to overbook a flight.

32. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Approach.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Follow the instructions on the computer terminal screen.
Initiative.

33. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Employee.
Shows the parts of a business transaction.
Believe they have no control over their behavior.

34. Internet Explorer is an example of __________ software
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Browser
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Remain competitive.

35. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Something was sent with the letter.
Many levels of menu items that rise to a narrow point.
Work.
Yes - he should already have sent a follow-up letter.

36. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Database.
Believe they have no control over their behavior.
Time.
Follow the instructions on the computer terminal screen.

37. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Type
Asking for clarification.
Purchasing.
Retaining.

38. Business accounting information often is summarized In which of the following types of financial statements...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Remain competitive.
Check for and mark all errors in the ad.
Modify existing photographs.

39. Access control systems - video systems - and cash-control devices are all
To affect a mood.
Believe they have no control over their behavior.
Antirobbery systems.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

40. What do businesses often need to do to continue operating when they experience negative cash flow?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Create a mailing list.
Borrow funds.

41. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Motel.
Database.
Friends.
Noninteractive content

42. To give others something they need or want
Yes - he should already have sent a follow-up letter.
Being efficient.
Accomodate
Friends.

43. One of the barriers to assertiveness for some people is that they
Economic
It allows you to have a year-long budget in place at all times.
Using a large visual.
Believe they have no control over their behavior.

44. What is a business calculating when it determines how much it earns from the sale of one additional item?
Marriott provides a home page on the Web and offers online booking for locations worldwide.
To affect a mood.
Hire employees.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

45. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
Suggestion.
To simplify complex information.
Smile often. They can be 'heard' over the phone.

46. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
An airline flying customers to their destination.
Internal records.
Initiative.
Follow the instructions on the computer terminal screen.

47. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Package.
Something was sent with the letter.
Medical kit and cellular phone.
Marketing.

48. It is usually most effective for goals to be phrased in __________ terms.
Motel.
Specific. Goals should be as specific as possible - not stated in general terms.
Employee.
Modify existing photographs.

49. How does a group reach a decision by consensus?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Each member agrees to the same course of action.
Employees can reduce their risk for accidents by practicing good health habits.
Hire employees.

50. Managers who make a return on the business investment are
Promotion.
Making a profit.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Flexible work schedules.