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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is a type of material often included as attachment to the appendix of short reports?
An open also know as public corporation where investors can buy stock.
Supporting Documents.
Suggestion.
Check for and mark all errors in the ad.

2. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Shows the parts of a business transaction.
Time.
Work.
Room accommodations that the guest has selected in the past.

3. Which of the following statements regarding using the Internet to administer questionnaires is true...
An open also know as public corporation where investors can buy stock.
Employees can reduce their risk for accidents by practicing good health habits.
Respondents are more likely to misunderstand online questionnaires.
It allows you to have a year-long budget in place at all times.

4. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Initiative.
Borrow funds.
Package.
Specific credit-card procedures.

5. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
Meeting deadlines.
Employee.
Silent customers.

6. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Supporting Documents.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Smile often. They can be 'heard' over the phone.
Economic

7. In what situation would vertical conflict in a channel of distribution?

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8. What is an advantage of specialization of labor?
Money.
Internal. This is information you obtain by constantly monitoring your own actions.
Increased production.
Agree on ground rules for behavior.

9. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Borrow funds.
Believe they have no control over their behavior.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Maintaining.

10. To give others something they need or want
Borrow funds.
Create a mailing list.
Accomodate
The dependability of the supplier

11. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Initiative.
Type
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Baby Sitting.

12. Which of the following is an advantage of a rolling budget?
Making a profit.
It allows you to have a year-long budget in place at all times.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
It is legal to overbook a flight.

13. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Approach.
Marketing.
Smile often. They can be 'heard' over the phone.

14. What does an enclosure notation in a business letter signify?
Meeting deadlines.
Something was sent with the letter.
Supporting Documents.
Money.

15. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
An airline flying customers to their destination.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Possible objections.
Database.

16. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Economic
Travel Planning - the agent acts as a middle man.
Plan future business activities.
Close.

17. Research data displayed in charts - tables - and maps are an example of
Something was sent with the letter.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Noninteractive content
Motel.

18. Feedback that you receive from self-evaluation is called __________ feedback.
Something was sent with the letter.
Agree on ground rules for behavior.
Increased production.
Internal. This is information you obtain by constantly monitoring your own actions.

19. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Using a large visual.
Follow the instructions on the computer terminal screen.
Supporting Documents.

20. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Selling goods.
Accomodate
The dependability of the supplier
Hidden costs.

21. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Yes - he should already have sent a follow-up letter.
Room accommodations that the guest has selected in the past.
Antirobbery systems.
Many levels of menu items that rise to a narrow point.

22. Occupations involved in providing pleasure for people involved in leisure-time activities
Hospitality and recreation cluster
Color Harmonies
Product extensions. A product extension is a good or service added to an existing product line or product category.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

23. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Motel.
An airline flying customers to their destination.
Supporting Documents.

24. Certain types of drawing media make it possible to
Modify existing photographs.
Equilibrium. Also called market clearing price.
Antirobbery systems.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

25. Participating in community outreach activities might be considered a form of
Specific credit-card procedures.
Motel.
Promotion.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

26. What is a guideline employees should follow to be good listeners?
Type
Hidden costs.
An airline flying customers to their destination.
Ask clarifying questions often.

27. In what primary way does a T account benefit an accountant in maintaining financial records?
Maintaining.
Initiative.
Internal records.
Shows the parts of a business transaction.

28. Companies obtain internal information about their various business activities to operate effectively by monitoring
Many levels of menu items that rise to a narrow point.
To simplify complex information.
Internal records.
To increase profit.

29. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Competing.
Internal. This is information you obtain by constantly monitoring your own actions.
Borrow funds.
Hospitality

30. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Retaining.
Baby Sitting.
Being efficient.
Believe they have no control over their behavior.

31. Which of the following has a significant impact on the composition of a print ad...
Offer dissimilar products.
Color Harmonies
Work.
Initiative.

32. Which of the following is a purpose of using color in advertising...
Plan future business activities.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
To affect a mood.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

33. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Yes - he should already have sent a follow-up letter.
It allows you to have a year-long budget in place at all times.
Modify existing photographs.
It is legal to overbook a flight.

34. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
An open also know as public corporation where investors can buy stock.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Plan future business activities.
Travel Planning - the agent acts as a middle man.

35. Managers who make a return on the business investment are
Making a profit.
Hidden costs.
Time.
Guide the actions of others.

36. Products that are available when they are needed have a ____ utility.
Jurisdiction. Some courts do specific types of disputes etc.
Flexible work schedules.
Time.
Antirobbery systems.

37. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Cheating.
Accomodate
Remain competitive.
Suggestion.

38. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Create a mailing list.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Cheating.

39. What is the core product that cruise lines provide passengers?
Accomodate
Using a large visual.
Internal. This is information you obtain by constantly monitoring your own actions.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

40. Which of the following is a characteristic of travel and tourism marketing...
It is legal to overbook a flight.
Being efficient.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Check for and mark all errors in the ad.

41. Indirect cmpetition occurs only between businesses that_______?
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Offer dissimilar products.
Retaining.
Selling goods.

42. When you know your group's purpose what should you do next in a discussion?
Specific credit-card procedures.
Agree on ground rules for behavior.
Close.
Borrow funds.

43. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Written reports.
Specific credit-card procedures.
Being efficient.
Package.

44. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Borrow funds.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Meeting deadlines.
To increase profit.

45. What is a business calculating when it determines how much it earns from the sale of one additional item?
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Respondents are more likely to misunderstand online questionnaires.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Friends.

46. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Close.
Hidden costs.
Asking for clarification.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

47. What service would be distributed by producer to agent to consumer?
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Smile often. They can be 'heard' over the phone.
Marketing.
Travel Planning - the agent acts as a middle man.

48. A change leader might find it difficult to get support from others in a group because the others may
Increased production.
Fear the unknown.
Hire employees.
It is legal to overbook a flight.

49. Why do business managers often prepare and use presentation software to support reports?
Suggestion.
Something was sent with the letter.
To simplify complex information.
Shows the parts of a business transaction.

50. To develop effective political relationships within an organization - it is important for an individual to
Be a team player.
Create a mailing list.
Possible objections.
Silent customers.