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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Shows the parts of a business transaction.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
An airline flying customers to their destination.
Purchasing.

2. Business accounting information often is summarized In which of the following types of financial statements...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
It allows you to have a year-long budget in place at all times.
Flexible work schedules.

3. To develop effective political relationships within an organization - it is important for an individual to
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Internal. This is information you obtain by constantly monitoring your own actions.
Promotion.
Be a team player.

4. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Type
Product/service management.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Increased production.

5. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Friends.
Company handbook.
Board game.
Network with others who have expertise in the industry.

6. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Making a profit.
Database.
Each member agrees to the same course of action.
Many levels of menu items that rise to a narrow point.

7. To prevent point-of-sale fraud - businesses usually use
Specific credit-card procedures.
Noninteractive content
Written reports.
Each member agrees to the same course of action.

8. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Antirobbery systems.
Agree on ground rules for behavior.
Using a large visual.
Board game.

9. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Remain competitive.
Plan future business activities.
Package.
To increase profit.

10. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Bid process.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Retaining.
Yes - he should already have sent a follow-up letter.

11. One of the responsibilities of the business activity mof human resources management is to?
Initiative.
To increase profit.
It is legal to overbook a flight.
Hire employees.

12. What is an example of distribution in the travel and tourism industry?
An airline flying customers to their destination.
Using a News Release.
Money.
Approach.

13. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Modify existing photographs.
Medical kit and cellular phone.
Bid process.
Accomodate

14. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Specific credit-card procedures.
It is legal to overbook a flight.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Ask clarifying questions often.

15. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
To simplify complex information.
Be a team player.
Create a mailing list.
Product/service management.

16. Which of the following is a characteristic of travel and tourism marketing...
Browser
It allows you to have a year-long budget in place at all times.
Time.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

17. Which of the following is a consideration when a restaurant is selecting suppliers
Asking for clarification.
The dependability of the supplier
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Travel Planning - the agent acts as a middle man.

18. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Yes - he should already have sent a follow-up letter.
Network with others who have expertise in the industry.
Database.
Initiative.

19. What is a type of material often included as attachment to the appendix of short reports?
Supporting Documents.
Using a News Release.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Each member agrees to the same course of action.

20. Products that are available when they are needed have a ____ utility.
Increased production.
Time.
The business's image.
Work.

21. What do businesses often need to do to continue operating when they experience negative cash flow?
Guide the actions of others.
Many levels of menu items that rise to a narrow point.
Borrow funds.
Employee.

22. In what situation would vertical conflict in a channel of distribution?

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23. What is an advantage of specialization of labor?
Equilibrium. Also called market clearing price.
Employee.
Cheating.
Increased production.

24. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Guide the actions of others.
Work.
Database.
Using a News Release.

25. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Motel.
Specific credit-card procedures.
Selling goods.
To simplify complex information.

26. A change leader might find it difficult to get support from others in a group because the others may
It allows you to have a year-long budget in place at all times.
Fear the unknown.
Each member agrees to the same course of action.
Cheating.

27. Which of the following often is an important part of creating effective advertising layouts...
Friends.
Using a large visual.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Many levels of menu items that rise to a narrow point.

28. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Yes - he should already have sent a follow-up letter.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Written reports.

29. What is not a barrier to effective verbal communication?
Internal records.
Approach.
Asking for clarification.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

30. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Product extensions. A product extension is a good or service added to an existing product line or product category.
To increase profit.
Retaining.
Money.

31. Why do business managers often prepare and use presentation software to support reports?
Hospitality
Bid process.
To simplify complex information.
Medical kit and cellular phone.

32. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Close.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
It is legal to overbook a flight.

33. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Follow the instructions on the computer terminal screen.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Be a team player.
Equilibrium. Also called market clearing price.

34. Access control systems - video systems - and cash-control devices are all
Accomodate
Antirobbery systems.
Written reports.
Using a News Release.

35. The friendly reception and treatment of guests
Asking for clarification.
Respondents are more likely to misunderstand online questionnaires.
An open also know as public corporation where investors can buy stock.
Hospitality

36. What is the core product that cruise lines provide passengers?
Believe they have no control over their behavior.
Room accommodations that the guest has selected in the past.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Internal. This is information you obtain by constantly monitoring your own actions.

37. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Database.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Equilibrium. Also called market clearing price.
Plan future business activities.

38. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Specific credit-card procedures.
To simplify complex information.
Remain competitive.
Jurisdiction. Some courts do specific types of disputes etc.

39. When developing persuasive business letters it is important for the writer to think about the reader's...?
Antirobbery systems.
Specific. Goals should be as specific as possible - not stated in general terms.
Suggestion.
Possible objections.

40. Information that will help with the decision-making process
Fear the unknown.
Approach.
Written reports.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

41. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Economic
Product/service management.
Purchasing.
Color Harmonies

42. An important factor that affects the legal procedure is?
Flexible work schedules.
To affect a mood.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Jurisdiction. Some courts do specific types of disputes etc.

43. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Database.
Maintaining.
Being efficient.
Accomodate

44. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Antirobbery systems.
An open also know as public corporation where investors can buy stock.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Written reports.

45. A hotel's employees are usually expected to dress in a manner which reflects

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46. Certain types of drawing media make it possible to
Competing.
Offer dissimilar products.
Work.
Modify existing photographs.

47. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Promotion.
Motel.
Network with others who have expertise in the industry.
Room accommodations that the guest has selected in the past.

48. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Employees can reduce their risk for accidents by practicing good health habits.
Noninteractive content
Promotion.
Asking for clarification.

49. Which of the following is a way to show interest and enthusiasm...
Suggestion.
Meeting deadlines.
Jurisdiction. Some courts do specific types of disputes etc.
Shows the parts of a business transaction.

50. What is a technique that can be used to provide a positive attitude over the phone?

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