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Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An important factor that affects the legal procedure is?
Being efficient.
Making a profit.
Jurisdiction. Some courts do specific types of disputes etc.
Believe they have no control over their behavior.

2. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Remain competitive.
Company handbook.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Flexible work schedules.

3. Why do business managers often prepare and use presentation software to support reports?
Selling goods.
Travel Planning - the agent acts as a middle man.
To simplify complex information.
Competing.

4. In what situation would vertical conflict in a channel of distribution?

5. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Plan future business activities.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Internal. This is information you obtain by constantly monitoring your own actions.

6. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Hospitality and recreation cluster
To increase profit.
An open also know as public corporation where investors can buy stock.
Specific. Goals should be as specific as possible - not stated in general terms.

7. An important aspect of typography in advertising involves the effective use of
Modify existing photographs.
An airline flying customers to their destination.
Supporting Documents.
Type

8. In what primary way does a T account benefit an accountant in maintaining financial records?
Shows the parts of a business transaction.
Using a large visual.
Follow the instructions on the computer terminal screen.
Selling goods.

9. What is a guideline employees should follow to be good listeners?
Approach.
Ask clarifying questions often.
Initiative.
Specific. Goals should be as specific as possible - not stated in general terms.

10. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
To increase profit.
Browser
Competing.

11. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Purchasing.
Increased production.
Yes - he should already have sent a follow-up letter.
Network with others who have expertise in the industry.

12. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Remain competitive.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
To simplify complex information.
Be a team player.

13. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Database.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Motel.
Create a mailing list.

14. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Supporting Documents.
Friends.
Possible objections.

15. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Employees can reduce their risk for accidents by practicing good health habits.
Remain competitive.
Promotion.
Product extensions. A product extension is a good or service added to an existing product line or product category.

16. Which of the following often is an important part of creating effective advertising layouts...
Using a large visual.
Each member agrees to the same course of action.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Close.

17. Which of the following is a consideration when a restaurant is selecting suppliers
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Baby Sitting.
Approach.
The dependability of the supplier

18. When you know your group's purpose what should you do next in a discussion?
Specific. Goals should be as specific as possible - not stated in general terms.
Flexible work schedules.
Agree on ground rules for behavior.
An open also know as public corporation where investors can buy stock.

19. Which of the following steps in the selling process would salespersons take first...
Fear the unknown.
Approach.
Room accommodations that the guest has selected in the past.
Agree on ground rules for behavior.

20. Business accounting information often is summarized In which of the following types of financial statements...
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Increased production.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

21. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Flexible work schedules.
Money.
Friends.
Package.

22. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Medical kit and cellular phone.
Motel.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Purchasing.

23. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Something was sent with the letter.
Network with others who have expertise in the industry.
Marketing.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

24. Occupations involved in providing pleasure for people involved in leisure-time activities
Plan future business activities.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Hospitality and recreation cluster
Noninteractive content

25. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Close.
Employees can reduce their risk for accidents by practicing good health habits.
Antirobbery systems.
Room accommodations that the guest has selected in the past.

26. Information that will help with the decision-making process
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Accomodate
Written reports.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

27. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Antirobbery systems.
Product/service management.
To affect a mood.
Each member agrees to the same course of action.

28. What is not a barrier to effective verbal communication?
Asking for clarification.
Baby Sitting.
Borrow funds.
Internal. This is information you obtain by constantly monitoring your own actions.

29. What do businesses often need to do to continue operating when they experience negative cash flow?
Hire employees.
Ask clarifying questions often.
Borrow funds.
Color Harmonies

30. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Specific credit-card procedures.
Noninteractive content
Motel.
Board game.

31. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Plan future business activities.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Board game.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

32. To prevent point-of-sale fraud - businesses usually use
Agree on ground rules for behavior.
Bid process.
Medical kit and cellular phone.
Specific credit-card procedures.

33. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Suggestion.
Flexible work schedules.
Motel.
Asking for clarification.

34. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Using a News Release.
Cheating.
The dependability of the supplier
Company handbook.

35. What is an advantage of specialization of labor?
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Possible objections.
Increased production.
Modify existing photographs.

36. What is a technique that can be used to provide a positive attitude over the phone?

37. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Specific. Goals should be as specific as possible - not stated in general terms.
The business's image.
To affect a mood.
Initiative.

38. What does the airline have the right to do when booking?
Approach.
Close.
Board game.
It is legal to overbook a flight.

39. A change leader might find it difficult to get support from others in a group because the others may
Accomodate
Fear the unknown.
Suggestion.
Employees can reduce their risk for accidents by practicing good health habits.

40. What do companies try to accomplish when extending credit to customers?
Suggestion.
Shows the parts of a business transaction.
Board game.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

41. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Suggestion.
Yes - he should already have sent a follow-up letter.
Possible objections.
Browser

42. The friendly reception and treatment of guests
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Prepare a report.
Hospitality
Time.

43. Which of the following has a significant impact on the composition of a print ad...
Modify existing photographs.
Accomodate
Retaining.
Color Harmonies

44. One of the responsibilities of the business activity mof human resources management is to?
Respondents are more likely to misunderstand online questionnaires.
Be a team player.
Hire employees.
Guide the actions of others.

45. When developing persuasive business letters it is important for the writer to think about the reader's...?
Possible objections.
Borrow funds.
Believe they have no control over their behavior.
Motel.

46. Which of the following statements regarding using the Internet to administer questionnaires is true...
Hidden costs.
Respondents are more likely to misunderstand online questionnaires.
Antirobbery systems.
Initiative.

47. Participating in community outreach activities might be considered a form of
Promotion.
Competing.
Money.
Maintaining.

48. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Money.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Employee.
Meeting deadlines.

49. Certain types of drawing media make it possible to
Believe they have no control over their behavior.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Modify existing photographs.
To simplify complex information.

50. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Work.
Approach.
Silent customers.
Guide the actions of others.