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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What does an enclosure notation in a business letter signify?
Jurisdiction. Some courts do specific types of disputes etc.
Something was sent with the letter.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

2. Certain types of drawing media make it possible to
Modify existing photographs.
Promotion.
It allows you to have a year-long budget in place at all times.
It is legal to overbook a flight.

3. To develop effective political relationships within an organization - it is important for an individual to
Specific. Goals should be as specific as possible - not stated in general terms.
Board game.
Be a team player.
Product extensions. A product extension is a good or service added to an existing product line or product category.

4. When you know your group's purpose what should you do next in a discussion?
Flexible work schedules.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Agree on ground rules for behavior.
Being efficient.

5. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Economic
Many levels of menu items that rise to a narrow point.
Board game.
Ask clarifying questions often.

6. To prevent point-of-sale fraud - businesses usually use
Specific credit-card procedures.
Guide the actions of others.
Jurisdiction. Some courts do specific types of disputes etc.
To simplify complex information.

7. What do managers often do after a project has been successfully completed?
Prepare a report.
To affect a mood.
Antirobbery systems.
Type

8. Which of the following statements regarding using the Internet to administer questionnaires is true...
Check for and mark all errors in the ad.
Respondents are more likely to misunderstand online questionnaires.
To increase profit.
The dependability of the supplier

9. Which of the following steps in the selling process would salespersons take first...
Approach.
Create a mailing list.
Friends.
An airline flying customers to their destination.

10. A hotel's employees are usually expected to dress in a manner which reflects

11. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Internal records.
Remain competitive.
Bid process.
Hospitality

12. Which of the following is a true statement about accident prevention...
Something was sent with the letter.
Internal records.
Employees can reduce their risk for accidents by practicing good health habits.
To simplify complex information.

13. Finance is the business function that involves managing
Many levels of menu items that rise to a narrow point.
Money.
Accomodate
To increase profit.

14. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
To increase profit.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Package.
Fear the unknown.

15. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Baby Sitting.
Being efficient.
Employee.

16. One of the most effective methods of locating job leads is asking for tips from...
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Cheating.
Friends.
Travel Planning - the agent acts as a middle man.

17. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
An open also know as public corporation where investors can buy stock.
Respondents are more likely to misunderstand online questionnaires.
Time.
Room accommodations that the guest has selected in the past.

18. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Specific. Goals should be as specific as possible - not stated in general terms.
Flexible work schedules.
The dependability of the supplier
Borrow funds.

19. What service would be distributed by producer to agent to consumer?
Travel Planning - the agent acts as a middle man.
Cheating.
Noninteractive content
Employees can reduce their risk for accidents by practicing good health habits.

20. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Many levels of menu items that rise to a narrow point.
Cheating.
Color Harmonies
Supporting Documents.

21. Participating in community outreach activities might be considered a form of
Flexible work schedules.
Employees can reduce their risk for accidents by practicing good health habits.
Retaining.
Promotion.

22. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
Modify existing photographs.
To simplify complex information.
Plan future business activities.

23. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Marketing.
Flexible work schedules.
Initiative.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

24. It is usually most effective for goals to be phrased in __________ terms.
Specific. Goals should be as specific as possible - not stated in general terms.
Hidden costs.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Prepare a report.

25. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Plan future business activities.
Follow the instructions on the computer terminal screen.
Browser
Noninteractive content

26. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Network with others who have expertise in the industry.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Employee.
Package.

27. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Close.
Marketing.
Follow the instructions on the computer terminal screen.
To simplify complex information.

28. The friendly reception and treatment of guests
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Hospitality
Be a team player.

29. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Shows the parts of a business transaction.
Hidden costs.

30. Which of the following has a significant impact on the composition of a print ad...
An airline flying customers to their destination.
Color Harmonies
Believe they have no control over their behavior.
To simplify complex information.

31. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Jurisdiction. Some courts do specific types of disputes etc.
Being efficient.
Approach.
Increased production.

32. Which of the following is a way to show interest and enthusiasm...
Many levels of menu items that rise to a narrow point.
Purchasing.
Meeting deadlines.
Specific. Goals should be as specific as possible - not stated in general terms.

33. One of the responsibilities of the business activity mof human resources management is to?
Hire employees.
Database.
Network with others who have expertise in the industry.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

34. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Hidden costs.
Competing.
Specific credit-card procedures.
Check for and mark all errors in the ad.

35. One of the barriers to assertiveness for some people is that they
Asking for clarification.
Employees can reduce their risk for accidents by practicing good health habits.
Believe they have no control over their behavior.
Shows the parts of a business transaction.

36. What is an advantage of specialization of labor?
The dependability of the supplier
Increased production.
Product/service management.
Internal records.

37. To give others something they need or want
Many levels of menu items that rise to a narrow point.
Yes - he should already have sent a follow-up letter.
To affect a mood.
Accomodate

38. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Board game.
Equilibrium. Also called market clearing price.
Motel.

39. What do companies try to accomplish when extending credit to customers?
Network with others who have expertise in the industry.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Using a News Release.
Hospitality and recreation cluster

40. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Prepare a report.
Suggestion.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Equilibrium. Also called market clearing price.

41. What does the airline have the right to do when booking?
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
It is legal to overbook a flight.
It allows you to have a year-long budget in place at all times.
Smile often. They can be 'heard' over the phone.

42. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Equilibrium. Also called market clearing price.
Noninteractive content

43. What is an example of distribution in the travel and tourism industry?
Cheating.
An airline flying customers to their destination.
Marketing.
Accomodate

44. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Guide the actions of others.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Employees can reduce their risk for accidents by practicing good health habits.
Increased production.

45. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Approach.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Plan future business activities.

46. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Baby Sitting.
Ask clarifying questions often.
The dependability of the supplier

47. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Selling goods.
Purchasing.
Bid process.

48. What do businesses often need to do to continue operating when they experience negative cash flow?
Internal records.
Be a team player.
Borrow funds.
Purchasing.

49. Managers who make a return on the business investment are
Employees can reduce their risk for accidents by practicing good health habits.
Antirobbery systems.
Promotion.
Making a profit.

50. What is a type of material often included as attachment to the appendix of short reports?
Product/service management.
Supporting Documents.
Offer dissimilar products.
Initiative.