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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Database.
Package.
The business's image.

2. Which of the following is a consideration when a restaurant is selecting suppliers
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
The dependability of the supplier
Suggestion.
Cheating.

3. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Bid process.
Money.
An airline flying customers to their destination.

4. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Meeting deadlines.
Specific credit-card procedures.
Promotion.
Close.

5. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Yes - he should already have sent a follow-up letter.
Guide the actions of others.
Plan future business activities.
Approach.

6. What is not a barrier to effective verbal communication?
Asking for clarification.
Using a large visual.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Promotion.

7. Finance is the business function that involves managing
Money.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Offer dissimilar products.
Time.

8. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Close.
Suggestion.
Time.
Color Harmonies

9. Which of the following is an advantage of a rolling budget?
It allows you to have a year-long budget in place at all times.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Hospitality and recreation cluster
Silent customers.

10. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Product/service management.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Network with others who have expertise in the industry.

11. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Ask clarifying questions often.
Network with others who have expertise in the industry.
Shows the parts of a business transaction.
Retaining.

12. Indirect cmpetition occurs only between businesses that_______?
Offer dissimilar products.
Purchasing.
Browser
It allows you to have a year-long budget in place at all times.

13. It is usually most effective for goals to be phrased in __________ terms.
Jurisdiction. Some courts do specific types of disputes etc.
Bid process.
Yes - he should already have sent a follow-up letter.
Specific. Goals should be as specific as possible - not stated in general terms.

14. Internet Explorer is an example of __________ software
Jurisdiction. Some courts do specific types of disputes etc.
Economic
Using a News Release.
Browser

15. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Room accommodations that the guest has selected in the past.
Yes - he should already have sent a follow-up letter.
Flexible work schedules.

16. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Marketing.
Hidden costs.
Employees can reduce their risk for accidents by practicing good health habits.
Check for and mark all errors in the ad.

17. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
Ask clarifying questions often.
Silent customers.
Selling goods.

18. Which of the following is a purpose of using color in advertising...
Fear the unknown.
To affect a mood.
Offer dissimilar products.
Accomodate

19. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Using a News Release.
Internal records.
Maintaining.
Cheating.

20. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Competing.
Guide the actions of others.
Product extensions. A product extension is a good or service added to an existing product line or product category.
It allows you to have a year-long budget in place at all times.

21. Publications that provide specific information about particular fields and new products and styles are known as
Check for and mark all errors in the ad.
Hospitality and recreation cluster
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

22. Products that are available when they are needed have a ____ utility.
Color Harmonies
Being efficient.
Time.
Friends.

23. Which of the following statements regarding using the Internet to administer questionnaires is true...
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Respondents are more likely to misunderstand online questionnaires.
Agree on ground rules for behavior.
Network with others who have expertise in the industry.

24. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Promotion.
Company handbook.

25. An important factor that affects the legal procedure is?
Modify existing photographs.
Company handbook.
Accomodate
Jurisdiction. Some courts do specific types of disputes etc.

26. What is an advantage of specialization of labor?
Room accommodations that the guest has selected in the past.
Internal records.
The dependability of the supplier
Increased production.

27. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Suggestion.
Economic
Yes - he should already have sent a follow-up letter.

28. Which of the following is a way to show interest and enthusiasm...
Marketing.
Room accommodations that the guest has selected in the past.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Meeting deadlines.

29. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Baby Sitting.
Being efficient.
Jurisdiction. Some courts do specific types of disputes etc.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

30. What is a technique that can be used to provide a positive attitude over the phone?

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31. Which of the following steps in the selling process would salespersons take first...
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Approach.
Friends.
Hidden costs.

32. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Close.
Yes - he should already have sent a follow-up letter.
Package.
Baby Sitting.

33. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Silent customers.
Selling goods.
The business's image.

34. Certain types of drawing media make it possible to
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Maintaining.
Modify existing photographs.

35. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Remain competitive.
Offer dissimilar products.
Modify existing photographs.

36. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Many levels of menu items that rise to a narrow point.
Something was sent with the letter.
Marketing.
Browser

37. When you know your group's purpose what should you do next in a discussion?
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Ask clarifying questions often.
Agree on ground rules for behavior.
Baby Sitting.

38. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Guide the actions of others.
Travel Planning - the agent acts as a middle man.
Room accommodations that the guest has selected in the past.
Be a team player.

39. Managers who make a return on the business investment are
Cheating.
Promotion.
Making a profit.
Possible objections.

40. One of the most effective methods of locating job leads is asking for tips from...
Friends.
Smile often. They can be 'heard' over the phone.
Written reports.
Travel Planning - the agent acts as a middle man.

41. Occupations involved in providing pleasure for people involved in leisure-time activities
Hospitality and recreation cluster
Economic
Selling goods.
Noninteractive content

42. Three types of communication usually found in a business with a formal communication newtwork are...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Product/service management.
To affect a mood.
Ask clarifying questions often.

43. Feedback that you receive from self-evaluation is called __________ feedback.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Room accommodations that the guest has selected in the past.
Ask clarifying questions often.
Internal. This is information you obtain by constantly monitoring your own actions.

44. What do managers often do after a project has been successfully completed?
Written reports.
Prepare a report.
To affect a mood.
Meeting deadlines.

45. Before returning an advertising proof to the newspaper - the advertiser should
Type
Plan future business activities.
Check for and mark all errors in the ad.
Hidden costs.

46. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Employees can reduce their risk for accidents by practicing good health habits.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Ask clarifying questions often.

47. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
It is legal to overbook a flight.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Initiative.
Travel Planning - the agent acts as a middle man.

48. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Medical kit and cellular phone.
Product/service management.
Retaining.

49. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
Money.
Follow the instructions on the computer terminal screen.
Guide the actions of others.

50. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Many levels of menu items that rise to a narrow point.
Follow the instructions on the computer terminal screen.
Package.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services