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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Participating in community outreach activities might be considered a form of
Promotion.
Accomodate
Motel.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

2. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Economic
To increase profit.
Purchasing.
Close.

3. How does a group reach a decision by consensus?
Internal. This is information you obtain by constantly monitoring your own actions.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Yes - he should already have sent a follow-up letter.
Each member agrees to the same course of action.

4. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
Check for and mark all errors in the ad.
Browser
The business's image.

5. An important aspect of typography in advertising involves the effective use of
Type
Ask clarifying questions often.
Using a News Release.
Friends.

6. It is usually most effective for goals to be phrased in __________ terms.
Antirobbery systems.
Making a profit.
Noninteractive content
Specific. Goals should be as specific as possible - not stated in general terms.

7. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Antirobbery systems.
Ask clarifying questions often.
Package.
Plan future business activities.

8. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Cheating.
To affect a mood.
Initiative.
Retaining.

9. Internet Explorer is an example of __________ software
Browser
Modify existing photographs.
Flexible work schedules.
Specific. Goals should be as specific as possible - not stated in general terms.

10. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Smile often. They can be 'heard' over the phone.
Baby Sitting.
Noninteractive content
Work.

11. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Silent customers.
Modify existing photographs.
Specific credit-card procedures.
Each member agrees to the same course of action.

12. What does an enclosure notation in a business letter signify?
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Money.
Employees can reduce their risk for accidents by practicing good health habits.
Something was sent with the letter.

13. Research data displayed in charts - tables - and maps are an example of
Medical kit and cellular phone.
Browser
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Hidden costs.

14. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Network with others who have expertise in the industry.
Using a News Release.
Guide the actions of others.
Employee.

15. Products that are available when they are needed have a ____ utility.
Jurisdiction. Some courts do specific types of disputes etc.
Borrow funds.
Time.
Motel.

16. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Noninteractive content
Modify existing photographs.
Maintaining.
Being efficient.

17. Which of the following is a purpose of using color in advertising...
Hospitality
To affect a mood.
Smile often. They can be 'heard' over the phone.
Color Harmonies

18. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Follow the instructions on the computer terminal screen.
Board game.
Prepare a report.
To increase profit.

19. What service would be distributed by producer to agent to consumer?
Economic
Believe they have no control over their behavior.
Travel Planning - the agent acts as a middle man.
To affect a mood.

20. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Flexible work schedules.
Browser
Retaining.
Type

21. One of the most effective methods of locating job leads is asking for tips from...
Friends.
Suggestion.
Internal records.
Accomodate

22. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Product/service management.
Borrow funds.
Ask clarifying questions often.
Selling goods.

23. Which of the following is a consideration when a restaurant is selecting suppliers
To affect a mood.
The dependability of the supplier
Check for and mark all errors in the ad.
Product extensions. A product extension is a good or service added to an existing product line or product category.

24. In what situation would vertical conflict in a channel of distribution?

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25. Feedback that you receive from self-evaluation is called __________ feedback.
Agree on ground rules for behavior.
Internal. This is information you obtain by constantly monitoring your own actions.
Each member agrees to the same course of action.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

26. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
To simplify complex information.
Remain competitive.
Friends.
Believe they have no control over their behavior.

27. Which of the following is an advantage of a rolling budget?
Follow the instructions on the computer terminal screen.
Shows the parts of a business transaction.
Initiative.
It allows you to have a year-long budget in place at all times.

28. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Ask clarifying questions often.
An open also know as public corporation where investors can buy stock.
Plan future business activities.
Written reports.

29. Which of the following statements regarding using the Internet to administer questionnaires is true...
Product extensions. A product extension is a good or service added to an existing product line or product category.
Internal records.
Respondents are more likely to misunderstand online questionnaires.
Database.

30. Before returning an advertising proof to the newspaper - the advertiser should
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Check for and mark all errors in the ad.
Something was sent with the letter.
Baby Sitting.

31. A change leader might find it difficult to get support from others in a group because the others may
Specific credit-card procedures.
Travel Planning - the agent acts as a middle man.
To affect a mood.
Fear the unknown.

32. Indirect cmpetition occurs only between businesses that_______?
Many levels of menu items that rise to a narrow point.
An airline flying customers to their destination.
Accomodate
Offer dissimilar products.

33. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Hidden costs.
Equilibrium. Also called market clearing price.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Prepare a report.

34. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
An open also know as public corporation where investors can buy stock.
Increased production.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

35. Which of the following is a way to show interest and enthusiasm...
Money.
Meeting deadlines.
Shows the parts of a business transaction.
Noninteractive content

36. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Create a mailing list.
Something was sent with the letter.
The dependability of the supplier
Selling goods.

37. To prevent point-of-sale fraud - businesses usually use
Work.
To affect a mood.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Specific credit-card procedures.

38. One of the responsibilities of the business activity mof human resources management is to?
Hire employees.
To simplify complex information.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Respondents are more likely to misunderstand online questionnaires.

39. A hotel's employees are usually expected to dress in a manner which reflects

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40. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Competing.
Flexible work schedules.

41. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Package.
Possible objections.
Hidden costs.
Room accommodations that the guest has selected in the past.

42. What is the core product that cruise lines provide passengers?
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Equilibrium. Also called market clearing price.
Yes - he should already have sent a follow-up letter.
Close.

43. What do companies try to accomplish when extending credit to customers?
Time.
Friends.
Supporting Documents.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

44. What do businesses often need to do to continue operating when they experience negative cash flow?
Medical kit and cellular phone.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Borrow funds.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

45. Occupations involved in providing pleasure for people involved in leisure-time activities
Baby Sitting.
Remain competitive.
The dependability of the supplier
Hospitality and recreation cluster

46. To develop effective political relationships within an organization - it is important for an individual to
To affect a mood.
Be a team player.
Medical kit and cellular phone.
Supporting Documents.

47. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Be a team player.
It is legal to overbook a flight.
Network with others who have expertise in the industry.
Economic

48. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Database.
Hospitality
Purchasing.
Economic

49. What is a guideline employees should follow to be good listeners?
Prepare a report.
Hidden costs.
Ask clarifying questions often.
Being efficient.

50. Companies obtain internal information about their various business activities to operate effectively by monitoring
To affect a mood.
Internal records.
Purchasing.
Economic