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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Economic
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
An open also know as public corporation where investors can buy stock.
Maintaining.

2. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Close.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Color Harmonies

3. Certain types of drawing media make it possible to
Medical kit and cellular phone.
Plan future business activities.
Modify existing photographs.
To simplify complex information.

4. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Hospitality
Many levels of menu items that rise to a narrow point.
Marketing.
Smile often. They can be 'heard' over the phone.

5. The friendly reception and treatment of guests
Hospitality
Equilibrium. Also called market clearing price.
Yes - he should already have sent a follow-up letter.
Agree on ground rules for behavior.

6. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Initiative.
Fear the unknown.
Employees can reduce their risk for accidents by practicing good health habits.
Database.

7. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Silent customers.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Ask clarifying questions often.
Fear the unknown.

8. It is usually most effective for goals to be phrased in __________ terms.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Specific. Goals should be as specific as possible - not stated in general terms.
Hire employees.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

9. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
To simplify complex information.
Travel Planning - the agent acts as a middle man.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Maintaining.

10. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Create a mailing list.
Company handbook.
Purchasing.
Motel.

11. What does an enclosure notation in a business letter signify?
Remain competitive.
Something was sent with the letter.
Marketing.
Borrow funds.

12. Which of the following steps in the selling process would salespersons take first...
Possible objections.
Internal. This is information you obtain by constantly monitoring your own actions.
Approach.
Ask clarifying questions often.

13. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Product/service management.
Each member agrees to the same course of action.
Yes - he should already have sent a follow-up letter.

14. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Create a mailing list.
Board game.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Meeting deadlines.

15. What service would be distributed by producer to agent to consumer?
Hidden costs.
Approach.
Employees can reduce their risk for accidents by practicing good health habits.
Travel Planning - the agent acts as a middle man.

16. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Competing.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Borrow funds.
Money.

17. Participating in community outreach activities might be considered a form of
Promotion.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Check for and mark all errors in the ad.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

18. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Type
An open also know as public corporation where investors can buy stock.
Meeting deadlines.
Increased production.

19. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Maintaining.
Employee.
Work.
Using a News Release.

20. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Modify existing photographs.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Flexible work schedules.
Borrow funds.

21. When you know your group's purpose what should you do next in a discussion?
Friends.
Noninteractive content
Color Harmonies
Agree on ground rules for behavior.

22. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Money.
Borrow funds.

23. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
To increase profit.
Marketing.
Specific credit-card procedures.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

24. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Cheating.
Many levels of menu items that rise to a narrow point.
Initiative.

25. How does a group reach a decision by consensus?
Each member agrees to the same course of action.
Being efficient.
Hospitality
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

26. Which of the following is a characteristic of travel and tourism marketing...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Possible objections.
Hospitality
An open also know as public corporation where investors can buy stock.

27. Companies obtain internal information about their various business activities to operate effectively by monitoring
Internal records.
Maintaining.
Bid process.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

28. What is a guideline employees should follow to be good listeners?
Ask clarifying questions often.
To increase profit.
The dependability of the supplier
Shows the parts of a business transaction.

29. Research data displayed in charts - tables - and maps are an example of
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Using a News Release.
The business's image.
Follow the instructions on the computer terminal screen.

30. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Room accommodations that the guest has selected in the past.
Borrow funds.
Purchasing.
Motel.

31. An important factor that affects the legal procedure is?
Maintaining.
Jurisdiction. Some courts do specific types of disputes etc.
Prepare a report.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

32. To prevent point-of-sale fraud - businesses usually use
Employee.
Promotion.
Specific credit-card procedures.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

33. A hotel's employees are usually expected to dress in a manner which reflects

34. What is an advantage of specialization of labor?
Increased production.
Color Harmonies
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Package.

35. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Prepare a report.
An open also know as public corporation where investors can buy stock.
Retaining.

36. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Baby Sitting.
Selling goods.
Economic

37. One of the barriers to assertiveness for some people is that they
Baby Sitting.
Believe they have no control over their behavior.
Database.
Initiative.

38. Managers who make a return on the business investment are
Hospitality
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Making a profit.
The dependability of the supplier

39. Information that will help with the decision-making process
Specific. Goals should be as specific as possible - not stated in general terms.
Company handbook.
Written reports.
Cheating.

40. Before returning an advertising proof to the newspaper - the advertiser should
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Product/service management.
Check for and mark all errors in the ad.
Motel.

41. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Equilibrium. Also called market clearing price.
Meeting deadlines.
Follow the instructions on the computer terminal screen.
Yes - he should already have sent a follow-up letter.

42. Access control systems - video systems - and cash-control devices are all
Purchasing.
Antirobbery systems.
Package.
An airline flying customers to their destination.

43. Internet Explorer is an example of __________ software
Browser
Approach.
To affect a mood.
Respondents are more likely to misunderstand online questionnaires.

44. In what primary way does a T account benefit an accountant in maintaining financial records?
Shows the parts of a business transaction.
Competing.
To simplify complex information.
Check for and mark all errors in the ad.

45. What do businesses often need to do to continue operating when they experience negative cash flow?
Agree on ground rules for behavior.
Internal. This is information you obtain by constantly monitoring your own actions.
Create a mailing list.
Borrow funds.

46. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
Agree on ground rules for behavior.
An open also know as public corporation where investors can buy stock.
Guide the actions of others.

47. Products that are available when they are needed have a ____ utility.
Time.
Written reports.
Medical kit and cellular phone.
Hospitality

48. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Room accommodations that the guest has selected in the past.
Company handbook.
Time.
Silent customers.

49. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Room accommodations that the guest has selected in the past.
Increased production.
Work.
Company handbook.

50. To give others something they need or want
Borrow funds.
Accomodate
Fear the unknown.
Equilibrium. Also called market clearing price.