Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. One of the barriers to assertiveness for some people is that they
Believe they have no control over their behavior.
Close.
To simplify complex information.
Flexible work schedules.

2. Three types of communication usually found in a business with a formal communication newtwork are...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Marketing.
Selling goods.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

3. Publications that provide specific information about particular fields and new products and styles are known as
To increase profit.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Color Harmonies

4. The friendly reception and treatment of guests
Economic
Hospitality
Bid process.
Agree on ground rules for behavior.

5. Which of the following often is an important part of creating effective advertising layouts...
Specific. Goals should be as specific as possible - not stated in general terms.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Purchasing.
Using a large visual.

6. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Cheating.
Accomodate
Retaining.
Remain competitive.

7. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Approach.
Noninteractive content
Flexible work schedules.
An open also know as public corporation where investors can buy stock.

8. What is an advantage of specialization of labor?
Internal records.
Increased production.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Hidden costs.

9. Which of the following is a consideration when a restaurant is selecting suppliers
Marketing.
Yes - he should already have sent a follow-up letter.
Browser
The dependability of the supplier

10. What do managers often do after a project has been successfully completed?
Prepare a report.
Hidden costs.
Friends.
Product/service management.

11. Which of the following statements regarding using the Internet to administer questionnaires is true...
Respondents are more likely to misunderstand online questionnaires.
Employees can reduce their risk for accidents by practicing good health habits.
Increased production.
Meeting deadlines.

12. What is a guideline employees should follow to be good listeners?
Accomodate
Fear the unknown.
Board game.
Ask clarifying questions often.

13. What is not a barrier to effective verbal communication?
Check for and mark all errors in the ad.
Something was sent with the letter.
Be a team player.
Asking for clarification.

14. Participating in community outreach activities might be considered a form of
Promotion.
Jurisdiction. Some courts do specific types of disputes etc.
The dependability of the supplier
Bid process.

15. What is a type of material often included as attachment to the appendix of short reports?
Hospitality
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Supporting Documents.
Package.

16. Access control systems - video systems - and cash-control devices are all
Antirobbery systems.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Respondents are more likely to misunderstand online questionnaires.
Written reports.

17. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
An airline flying customers to their destination.
Jurisdiction. Some courts do specific types of disputes etc.
Being efficient.
Equilibrium. Also called market clearing price.

18. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Bid process.
Internal records.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

19. Which of the following is a purpose of using color in advertising...
An open also know as public corporation where investors can buy stock.
To affect a mood.
Plan future business activities.
Using a large visual.

20. One of the most effective methods of locating job leads is asking for tips from...
Internal records.
Initiative.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Friends.

21. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Maintaining.
Package.
Increased production.
Product extensions. A product extension is a good or service added to an existing product line or product category.

22. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Employee.
Initiative.
Network with others who have expertise in the industry.
Noninteractive content

23. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Room accommodations that the guest has selected in the past.
Work.
Network with others who have expertise in the industry.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

24. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Package.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
To simplify complex information.
Network with others who have expertise in the industry.

25. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Product/service management.
Economic
Silent customers.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

26. Which of the following is a way to show interest and enthusiasm...
To increase profit.
Meeting deadlines.
Marketing.
Travel Planning - the agent acts as a middle man.

27. Occupations involved in providing pleasure for people involved in leisure-time activities
Follow the instructions on the computer terminal screen.
Product/service management.
Something was sent with the letter.
Hospitality and recreation cluster

28. Which of the following is an advantage of a rolling budget?
It allows you to have a year-long budget in place at all times.
Prepare a report.
Making a profit.
Remain competitive.

29. Information that will help with the decision-making process
Initiative.
Written reports.
Internal records.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

30. Certain types of drawing media make it possible to
Competing.
Company handbook.
Modify existing photographs.
Hospitality

31. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Money.
Medical kit and cellular phone.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Using a large visual.

32. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Something was sent with the letter.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Close.
Maintaining.

33. What do businesses often need to do to continue operating when they experience negative cash flow?
Prepare a report.
To increase profit.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Borrow funds.

34. When developing persuasive business letters it is important for the writer to think about the reader's...?
Many levels of menu items that rise to a narrow point.
Possible objections.
Offer dissimilar products.
Promotion.

35. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
The business's image.
Cheating.
To increase profit.
Money.

36. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Retaining.
Equilibrium. Also called market clearing price.
Board game.
Marketing.

37. What is a technique that can be used to provide a positive attitude over the phone?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

38. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Believe they have no control over their behavior.
Hire employees.
Employee.
Plan future business activities.

39. What do companies try to accomplish when extending credit to customers?
Cheating.
Offer dissimilar products.
Promotion.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

40. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Increased production.
Browser
Product/service management.

41. One of the responsibilities of the business activity mof human resources management is to?
Employee.
Work.
Hospitality
Hire employees.

42. Managers who make a return on the business investment are
Yes - he should already have sent a follow-up letter.
Making a profit.
Board game.
The dependability of the supplier

43. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Product/service management.
Silent customers.
Meeting deadlines.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

44. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Flexible work schedules.
Economic
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Competing.

45. How does a group reach a decision by consensus?
The dependability of the supplier
Room accommodations that the guest has selected in the past.
Each member agrees to the same course of action.
Hospitality

46. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Time.
Hospitality
It allows you to have a year-long budget in place at all times.
An open also know as public corporation where investors can buy stock.

47. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
Baby Sitting.
Approach.
It allows you to have a year-long budget in place at all times.

48. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
An open also know as public corporation where investors can buy stock.
Purchasing.
Work.
Noninteractive content

49. A hotel's employees are usually expected to dress in a manner which reflects

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

50. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Cheating.
It is legal to overbook a flight.
Package.
Hidden costs.