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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Baby Sitting.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
To simplify complex information.
Respondents are more likely to misunderstand online questionnaires.

2. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Color Harmonies
Guide the actions of others.
Product/service management.
Work.

3. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Silent customers.
Competing.
Package.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

4. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Fear the unknown.
Equilibrium. Also called market clearing price.
Respondents are more likely to misunderstand online questionnaires.
Agree on ground rules for behavior.

5. Access control systems - video systems - and cash-control devices are all
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
To increase profit.
It allows you to have a year-long budget in place at all times.
Antirobbery systems.

6. One of the responsibilities of the business activity mof human resources management is to?
Retaining.
Remain competitive.
Hire employees.
Using a large visual.

7. Which of the following often is an important part of creating effective advertising layouts...
Something was sent with the letter.
Jurisdiction. Some courts do specific types of disputes etc.
Close.
Using a large visual.

8. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Specific. Goals should be as specific as possible - not stated in general terms.
Type
Remain competitive.

9. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Plan future business activities.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Yes - he should already have sent a follow-up letter.

10. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
An open also know as public corporation where investors can buy stock.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Modify existing photographs.
Check for and mark all errors in the ad.

11. How does a group reach a decision by consensus?
Each member agrees to the same course of action.
Color Harmonies
Follow the instructions on the computer terminal screen.
Product extensions. A product extension is a good or service added to an existing product line or product category.

12. What does an enclosure notation in a business letter signify?
Close.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Something was sent with the letter.
Employees can reduce their risk for accidents by practicing good health habits.

13. Which of the following is a characteristic of travel and tourism marketing...
Type
Money.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Jurisdiction. Some courts do specific types of disputes etc.

14. What does the airline have the right to do when booking?
Specific. Goals should be as specific as possible - not stated in general terms.
Room accommodations that the guest has selected in the past.
It is legal to overbook a flight.
Noninteractive content

15. What is an example of distribution in the travel and tourism industry?
An airline flying customers to their destination.
Ask clarifying questions often.
Cheating.
Color Harmonies

16. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
It allows you to have a year-long budget in place at all times.
Smile often. They can be 'heard' over the phone.
Noninteractive content
Being efficient.

17. What is a type of material often included as attachment to the appendix of short reports?
Meeting deadlines.
Supporting Documents.
Bid process.
Specific credit-card procedures.

18. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Purchasing.
Approach.
Using a News Release.
Room accommodations that the guest has selected in the past.

19. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Prepare a report.
Color Harmonies
Selling goods.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

20. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Close.
The dependability of the supplier
Medical kit and cellular phone.
Travel Planning - the agent acts as a middle man.

21. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Close.
Retaining.
Noninteractive content
Plan future business activities.

22. Why do business managers often prepare and use presentation software to support reports?
Borrow funds.
Marketing.
To simplify complex information.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

23. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
To increase profit.
Cheating.
Hospitality and recreation cluster
Using a large visual.

24. Research data displayed in charts - tables - and maps are an example of
Yes - he should already have sent a follow-up letter.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Bid process.
Initiative.

25. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Each member agrees to the same course of action.
Promotion.
Something was sent with the letter.
Suggestion.

26. To give others something they need or want
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Color Harmonies
Accomodate
To increase profit.

27. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Create a mailing list.
Network with others who have expertise in the industry.
Close.
The business's image.

28. In what situation would vertical conflict in a channel of distribution?

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29. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Flexible work schedules.
Close.
Something was sent with the letter.
Accomodate

30. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Respondents are more likely to misunderstand online questionnaires.
An open also know as public corporation where investors can buy stock.
Room accommodations that the guest has selected in the past.
Network with others who have expertise in the industry.

31. Which of the following is a true statement about accident prevention...
Offer dissimilar products.
Silent customers.
Work.
Employees can reduce their risk for accidents by practicing good health habits.

32. When developing persuasive business letters it is important for the writer to think about the reader's...?
Supporting Documents.
Suggestion.
Possible objections.
Marketing.

33. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Create a mailing list.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Purchasing.

34. Information that will help with the decision-making process
Selling goods.
Written reports.
Initiative.
Modify existing photographs.

35. Which of the following is a way to show interest and enthusiasm...
Specific credit-card procedures.
Antirobbery systems.
Company handbook.
Meeting deadlines.

36. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Internal records.
Motel.
Maintaining.

37. A change leader might find it difficult to get support from others in a group because the others may
Fear the unknown.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
It allows you to have a year-long budget in place at all times.
Hidden costs.

38. Business accounting information often is summarized In which of the following types of financial statements...
Ask clarifying questions often.
Possible objections.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Offer dissimilar products.

39. What do businesses often need to do to continue operating when they experience negative cash flow?
Travel Planning - the agent acts as a middle man.
Hidden costs.
Borrow funds.
Retaining.

40. Which of the following is a purpose of using color in advertising...
To increase profit.
Offer dissimilar products.
To affect a mood.
Travel Planning - the agent acts as a middle man.

41. A hotel's employees are usually expected to dress in a manner which reflects

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42. Which of the following is an advantage of a rolling budget?
It allows you to have a year-long budget in place at all times.
Possible objections.
To increase profit.
Prepare a report.

43. Feedback that you receive from self-evaluation is called __________ feedback.
Hidden costs.
Silent customers.
Check for and mark all errors in the ad.
Internal. This is information you obtain by constantly monitoring your own actions.

44. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Respondents are more likely to misunderstand online questionnaires.
Database.
Baby Sitting.
Follow the instructions on the computer terminal screen.

45. Which of the following has a significant impact on the composition of a print ad...
To increase profit.
Specific. Goals should be as specific as possible - not stated in general terms.
Color Harmonies
Suggestion.

46. An important aspect of typography in advertising involves the effective use of
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Fear the unknown.
Type
Economic

47. What do managers often do after a project has been successfully completed?
Asking for clarification.
Using a News Release.
Prepare a report.
Friends.

48. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Hidden costs.
Competing.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Yes - he should already have sent a follow-up letter.

49. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Follow the instructions on the computer terminal screen.
Close.
Something was sent with the letter.
Type

50. Managers who make a return on the business investment are
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Making a profit.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Close.