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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is a type of material often included as attachment to the appendix of short reports?
Close.
Baby Sitting.
Being efficient.
Supporting Documents.

2. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Employee.
Respondents are more likely to misunderstand online questionnaires.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

3. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Work.
Guide the actions of others.
Remain competitive.
Hospitality

4. What is an example of distribution in the travel and tourism industry?
Browser
Internal records.
An airline flying customers to their destination.
Product extensions. A product extension is a good or service added to an existing product line or product category.

5. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Competing.
Silent customers.
Product/service management.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

6. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Check for and mark all errors in the ad.
Yes - he should already have sent a follow-up letter.
Close.
Supporting Documents.

7. Which of the following is an advantage of a rolling budget?
It allows you to have a year-long budget in place at all times.
Increased production.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Specific. Goals should be as specific as possible - not stated in general terms.

8. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Medical kit and cellular phone.
Each member agrees to the same course of action.
Using a News Release.
Internal records.

9. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Employees can reduce their risk for accidents by practicing good health habits.
Motel.
Database.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

10. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Close.
Board game.
Employees can reduce their risk for accidents by practicing good health habits.

11. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Network with others who have expertise in the industry.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Hidden costs.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

12. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
To increase profit.
Internal. This is information you obtain by constantly monitoring your own actions.
Internal records.
Equilibrium. Also called market clearing price.

13. Three types of communication usually found in a business with a formal communication newtwork are...
Promotion.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Network with others who have expertise in the industry.
Economic

14. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Believe they have no control over their behavior.
Selling goods.
Hidden costs.

15. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Friends.
Close.
Asking for clarification.
Purchasing.

16. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Color Harmonies
Many levels of menu items that rise to a narrow point.
Create a mailing list.
Check for and mark all errors in the ad.

17. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Follow the instructions on the computer terminal screen.
Network with others who have expertise in the industry.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Baby Sitting.

18. When you know your group's purpose what should you do next in a discussion?
Hidden costs.
Many levels of menu items that rise to a narrow point.
Agree on ground rules for behavior.
Offer dissimilar products.

19. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Follow the instructions on the computer terminal screen.
Ask clarifying questions often.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
It allows you to have a year-long budget in place at all times.

20. Which of the following statements regarding using the Internet to administer questionnaires is true...
Internal records.
Respondents are more likely to misunderstand online questionnaires.
Hidden costs.
Hire employees.

21. What do managers often do after a project has been successfully completed?
An airline flying customers to their destination.
Respondents are more likely to misunderstand online questionnaires.
Internal records.
Prepare a report.

22. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Hidden costs.
Economic
Respondents are more likely to misunderstand online questionnaires.
Friends.

23. To develop effective political relationships within an organization - it is important for an individual to
Be a team player.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Product/service management.
Noninteractive content

24. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Accomodate
Type
Browser
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

25. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
It allows you to have a year-long budget in place at all times.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Selling goods.
Board game.

26. What is a business calculating when it determines how much it earns from the sale of one additional item?
Hospitality
Baby Sitting.
Selling goods.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

27. Participating in community outreach activities might be considered a form of
Promotion.
Yes - he should already have sent a follow-up letter.
Specific credit-card procedures.
Competing.

28. What do businesses often need to do to continue operating when they experience negative cash flow?
Borrow funds.
Close.
Competing.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

29. Publications that provide specific information about particular fields and new products and styles are known as
Specific credit-card procedures.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Product/service management.
Prepare a report.

30. What does an enclosure notation in a business letter signify?
Being efficient.
Room accommodations that the guest has selected in the past.
The business's image.
Something was sent with the letter.

31. Which of the following often is an important part of creating effective advertising layouts...
Create a mailing list.
Using a large visual.
Suggestion.
Marketing.

32. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Silent customers.
Money.
Maintaining.
Fear the unknown.

33. An important factor that affects the legal procedure is?
Marketing.
Jurisdiction. Some courts do specific types of disputes etc.
Antirobbery systems.
Using a large visual.

34. An important aspect of typography in advertising involves the effective use of
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Antirobbery systems.
Something was sent with the letter.
Type

35. In what primary way does a T account benefit an accountant in maintaining financial records?
Network with others who have expertise in the industry.
Shows the parts of a business transaction.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Equilibrium. Also called market clearing price.

36. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Specific. Goals should be as specific as possible - not stated in general terms.
Marketing.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

37. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Economic
Competing.
Employees can reduce their risk for accidents by practicing good health habits.
Agree on ground rules for behavior.

38. How does a group reach a decision by consensus?
Yes - he should already have sent a follow-up letter.
Economic
It allows you to have a year-long budget in place at all times.
Each member agrees to the same course of action.

39. Finance is the business function that involves managing
Money.
Hidden costs.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

40. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Employees can reduce their risk for accidents by practicing good health habits.
Meeting deadlines.
Retaining.
Jurisdiction. Some courts do specific types of disputes etc.

41. What is an advantage of specialization of labor?
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Initiative.
Product/service management.
Increased production.

42. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Product extensions. A product extension is a good or service added to an existing product line or product category.
Cheating.
Company handbook.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

43. Why do business managers often prepare and use presentation software to support reports?
To simplify complex information.
Accomodate
An airline flying customers to their destination.
Something was sent with the letter.

44. Feedback that you receive from self-evaluation is called __________ feedback.
Internal. This is information you obtain by constantly monitoring your own actions.
Approach.
Suggestion.
Respondents are more likely to misunderstand online questionnaires.

45. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Believe they have no control over their behavior.
Remain competitive.
Making a profit.
To affect a mood.

46. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Flexible work schedules.
Approach.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Prepare a report.

47. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Economic
Maintaining.
Shows the parts of a business transaction.
Internal. This is information you obtain by constantly monitoring your own actions.

48. Which of the following is a purpose of using color in advertising...
Competing.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Asking for clarification.
To affect a mood.

49. Which of the following is a characteristic of travel and tourism marketing...
Employees can reduce their risk for accidents by practicing good health habits.
Time.
Using a News Release.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

50. Which of the following is a consideration when a restaurant is selecting suppliers
Room accommodations that the guest has selected in the past.
Yes - he should already have sent a follow-up letter.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
The dependability of the supplier

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Hospitality And Tourism

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