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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is a technique that can be used to provide a positive attitude over the phone?

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2. In what situation would vertical conflict in a channel of distribution?

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3. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
The dependability of the supplier
Using a News Release.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

4. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Accomodate
Employee.
Noninteractive content
Baby Sitting.

5. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Follow the instructions on the computer terminal screen.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Product/service management.

6. Why do business managers often prepare and use presentation software to support reports?
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
To simplify complex information.
Marketing.
Check for and mark all errors in the ad.

7. Which of the following is an advantage of a rolling budget?
Check for and mark all errors in the ad.
It allows you to have a year-long budget in place at all times.
Suggestion.
To simplify complex information.

8. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
Believe they have no control over their behavior.
Plan future business activities.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

9. One of the responsibilities of the business activity mof human resources management is to?
Hire employees.
Equilibrium. Also called market clearing price.
Believe they have no control over their behavior.
Motel.

10. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Money.
Using a News Release.
Economic
Flexible work schedules.

11. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Package.
Meeting deadlines.
Money.
Flexible work schedules.

12. Research data displayed in charts - tables - and maps are an example of
To increase profit.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Product/service management.

13. Access control systems - video systems - and cash-control devices are all
Antirobbery systems.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Selling goods.
Network with others who have expertise in the industry.

14. To develop effective political relationships within an organization - it is important for an individual to
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Asking for clarification.
Be a team player.
Money.

15. An important factor that affects the legal procedure is?
Believe they have no control over their behavior.
Time.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Jurisdiction. Some courts do specific types of disputes etc.

16. Information that will help with the decision-making process
Maintaining.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Written reports.
Medical kit and cellular phone.

17. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Economic
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Time.
Retaining.

18. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Offer dissimilar products.
Economic
Written reports.
Meeting deadlines.

19. One of the most effective methods of locating job leads is asking for tips from...
Each member agrees to the same course of action.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Friends.
Database.

20. Three types of communication usually found in a business with a formal communication newtwork are...
Shows the parts of a business transaction.
Noninteractive content
Plan future business activities.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

21. What do companies try to accomplish when extending credit to customers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Using a News Release.
Specific credit-card procedures.
Browser

22. How does a group reach a decision by consensus?
Each member agrees to the same course of action.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
An airline flying customers to their destination.
Internal records.

23. Which of the following is a consideration when a restaurant is selecting suppliers
An open also know as public corporation where investors can buy stock.
Flexible work schedules.
The dependability of the supplier
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

24. Which of the following is a way to show interest and enthusiasm...
Something was sent with the letter.
Jurisdiction. Some courts do specific types of disputes etc.
The business's image.
Meeting deadlines.

25. Which of the following statements regarding using the Internet to administer questionnaires is true...
Respondents are more likely to misunderstand online questionnaires.
Travel Planning - the agent acts as a middle man.
Selling goods.
Check for and mark all errors in the ad.

26. Certain types of drawing media make it possible to
Modify existing photographs.
Initiative.
Color Harmonies
Written reports.

27. What is an example of distribution in the travel and tourism industry?
An airline flying customers to their destination.
Time.
Company handbook.
Database.

28. When developing persuasive business letters it is important for the writer to think about the reader's...?
Possible objections.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Promotion.
Company handbook.

29. Which of the following is a characteristic of travel and tourism marketing...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Antirobbery systems.
Hospitality and recreation cluster
Time.

30. Which of the following is a true statement about accident prevention...
Employees can reduce their risk for accidents by practicing good health habits.
Specific. Goals should be as specific as possible - not stated in general terms.
Company handbook.
Supporting Documents.

31. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Internal records.
Employee.
Remain competitive.
Economic

32. What is a business calculating when it determines how much it earns from the sale of one additional item?
It allows you to have a year-long budget in place at all times.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Prepare a report.
Travel Planning - the agent acts as a middle man.

33. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Network with others who have expertise in the industry.
Purchasing.
Money.
Medical kit and cellular phone.

34. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Competing.
Yes - he should already have sent a follow-up letter.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
To affect a mood.

35. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Create a mailing list.
Employee.
Type
Jurisdiction. Some courts do specific types of disputes etc.

36. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Prepare a report.
Type
To increase profit.
Cheating.

37. When you know your group's purpose what should you do next in a discussion?
Friends.
Agree on ground rules for behavior.
Retaining.
Internal. This is information you obtain by constantly monitoring your own actions.

38. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Believe they have no control over their behavior.
Room accommodations that the guest has selected in the past.
Hire employees.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

39. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Initiative.
Maintaining.
Economic
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

40. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Equilibrium. Also called market clearing price.
Possible objections.
Offer dissimilar products.
Work.

41. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
To simplify complex information.
Employee.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Initiative.

42. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Approach.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Modify existing photographs.

43. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Making a profit.
Hidden costs.
Bid process.
Respondents are more likely to misunderstand online questionnaires.

44. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Medical kit and cellular phone.
Type
To simplify complex information.

45. A hotel's employees are usually expected to dress in a manner which reflects

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46. Indirect cmpetition occurs only between businesses that_______?
Retaining.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Company handbook.
Offer dissimilar products.

47. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Be a team player.
Check for and mark all errors in the ad.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
An open also know as public corporation where investors can buy stock.

48. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Package.
Using a News Release.
Plan future business activities.

49. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Be a team player.
Noninteractive content
Retaining.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

50. Feedback that you receive from self-evaluation is called __________ feedback.
Using a large visual.
Internal records.
Internal. This is information you obtain by constantly monitoring your own actions.
Travel Planning - the agent acts as a middle man.