Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Maintaining comprehensive records about its customers' purchasing habits helps a company to






2. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.






3. Which of the following is a way to show interest and enthusiasm...






4. Business accounting information often is summarized In which of the following types of financial statements...






5. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se






6. An important aspect of typography in advertising involves the effective use of






7. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff






8. Feedback that you receive from self-evaluation is called __________ feedback.






9. When you know your group's purpose what should you do next in a discussion?






10. What do companies try to accomplish when extending credit to customers?






11. Publications that provide specific information about particular fields and new products and styles are known as






12. Why do business managers often prepare and use presentation software to support reports?






13. What does the airline have the right to do when booking?






14. What is not a barrier to effective verbal communication?






15. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...






16. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to






17. In what primary way does a T account benefit an accountant in maintaining financial records?






18. In what situation would vertical conflict in a channel of distribution?


19. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...






20. What do managers often do after a project has been successfully completed?






21. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.






22. What is the core product that cruise lines provide passengers?






23. One of the most effective methods of locating job leads is asking for tips from...






24. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






25. What is a business calculating when it determines how much it earns from the sale of one additional item?






26. When developing persuasive business letters it is important for the writer to think about the reader's...?






27. A hotel's employees are usually expected to dress in a manner which reflects


28. It is usually most effective for goals to be phrased in __________ terms.






29. Certain types of drawing media make it possible to






30. Which of the following is a consideration when a restaurant is selecting suppliers






31. Research data displayed in charts - tables - and maps are an example of






32. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






33. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?






34. To prevent point-of-sale fraud - businesses usually use






35. Participating in community outreach activities might be considered a form of






36. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company






37. An important factor that affects the legal procedure is?






38. Finance is the business function that involves managing






39. What hospitality service is a hotel employee most likely to recommend to a guest with young children?






40. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel






41. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?






42. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.






43. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...






44. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays






45. How does a group reach a decision by consensus?






46. The friendly reception and treatment of guests






47. Access control systems - video systems - and cash-control devices are all






48. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






49. Which of the following is an advantage of a rolling budget?






50. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can