Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Agree on ground rules for behavior.
Written reports.
Competing.
Create a mailing list.

2. A hotel's employees are usually expected to dress in a manner which reflects

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3. Occupations involved in providing pleasure for people involved in leisure-time activities
Believe they have no control over their behavior.
Marketing.
Hospitality and recreation cluster
Asking for clarification.

4. To prevent point-of-sale fraud - businesses usually use
Money.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Internal records.
Specific credit-card procedures.

5. The friendly reception and treatment of guests
To affect a mood.
Borrow funds.
Hospitality
Be a team player.

6. What is an advantage of specialization of labor?
Prepare a report.
Baby Sitting.
Increased production.
Hire employees.

7. Which of the following is a way to show interest and enthusiasm...
Meeting deadlines.
Fear the unknown.
Using a large visual.
Noninteractive content

8. Managers who make a return on the business investment are
Supporting Documents.
Making a profit.
Purchasing.
Ask clarifying questions often.

9. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Modify existing photographs.
Initiative.
Employees can reduce their risk for accidents by practicing good health habits.

10. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Silent customers.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Marketing.
Accomodate

11. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Competing.
Using a News Release.
Guide the actions of others.
Marketing.

12. Research data displayed in charts - tables - and maps are an example of
To increase profit.
Silent customers.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Specific credit-card procedures.

13. What service would be distributed by producer to agent to consumer?
Selling goods.
Guide the actions of others.
Medical kit and cellular phone.
Travel Planning - the agent acts as a middle man.

14. What is not a barrier to effective verbal communication?
Hidden costs.
Medical kit and cellular phone.
Asking for clarification.
Time.

15. To give others something they need or want
Accomodate
Internal records.
The dependability of the supplier
Employee.

16. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Type
Promotion.
Cheating.
Marketing.

17. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Room accommodations that the guest has selected in the past.
Suggestion.
Competing.

18. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Cheating.
Equilibrium. Also called market clearing price.
Browser

19. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Retaining.
An open also know as public corporation where investors can buy stock.
Believe they have no control over their behavior.
Being efficient.

20. What do managers often do after a project has been successfully completed?
To simplify complex information.
Prepare a report.
Internal records.
Money.

21. What do companies try to accomplish when extending credit to customers?
Silent customers.
Promotion.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Jurisdiction. Some courts do specific types of disputes etc.

22. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Fear the unknown.
Jurisdiction. Some courts do specific types of disputes etc.
To simplify complex information.

23. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Bid process.
Believe they have no control over their behavior.
Hospitality

24. Participating in community outreach activities might be considered a form of
Believe they have no control over their behavior.
To increase profit.
Baby Sitting.
Promotion.

25. Three types of communication usually found in a business with a formal communication newtwork are...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Check for and mark all errors in the ad.
Silent customers.
Cheating.

26. When developing persuasive business letters it is important for the writer to think about the reader's...?
Close.
It allows you to have a year-long budget in place at all times.
Package.
Possible objections.

27. Internet Explorer is an example of __________ software
Flexible work schedules.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Browser
Written reports.

28. Which of the following is a consideration when a restaurant is selecting suppliers
Color Harmonies
Specific credit-card procedures.
The dependability of the supplier
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

29. Publications that provide specific information about particular fields and new products and styles are known as
Ask clarifying questions often.
Asking for clarification.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Hire employees.

30. Access control systems - video systems - and cash-control devices are all
Promotion.
Baby Sitting.
Antirobbery systems.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

31. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Close.
Being efficient.
Hidden costs.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

32. What is a business calculating when it determines how much it earns from the sale of one additional item?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Time.
Motel.
An open also know as public corporation where investors can buy stock.

33. Indirect cmpetition occurs only between businesses that_______?
Database.
Offer dissimilar products.
Economic
Shows the parts of a business transaction.

34. Which of the following is a true statement about accident prevention...
Jurisdiction. Some courts do specific types of disputes etc.
Using a large visual.
Motel.
Employees can reduce their risk for accidents by practicing good health habits.

35. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Maintaining.
Medical kit and cellular phone.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

36. In what primary way does a T account benefit an accountant in maintaining financial records?
Shows the parts of a business transaction.
Being efficient.
To affect a mood.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

37. How does a group reach a decision by consensus?
Yes - he should already have sent a follow-up letter.
Be a team player.
Each member agrees to the same course of action.
Internal records.

38. One of the most effective methods of locating job leads is asking for tips from...
Travel Planning - the agent acts as a middle man.
Modify existing photographs.
Something was sent with the letter.
Friends.

39. What does the airline have the right to do when booking?
Modify existing photographs.
Medical kit and cellular phone.
It is legal to overbook a flight.
Specific. Goals should be as specific as possible - not stated in general terms.

40. Business accounting information often is summarized In which of the following types of financial statements...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Accomodate
Competing.
Check for and mark all errors in the ad.

41. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Travel Planning - the agent acts as a middle man.
Time.
Baby Sitting.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

42. What is a guideline employees should follow to be good listeners?
Prepare a report.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Ask clarifying questions often.
Offer dissimilar products.

43. Why do business managers often prepare and use presentation software to support reports?
An open also know as public corporation where investors can buy stock.
To simplify complex information.
Ask clarifying questions often.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

44. A change leader might find it difficult to get support from others in a group because the others may
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Specific credit-card procedures.
Fear the unknown.

45. Which of the following is a characteristic of travel and tourism marketing...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Shows the parts of a business transaction.
Antirobbery systems.
Economic

46. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Approach.
Guide the actions of others.
Economic
Purchasing.

47. Which of the following has a significant impact on the composition of a print ad...
Agree on ground rules for behavior.
Supporting Documents.
Specific. Goals should be as specific as possible - not stated in general terms.
Color Harmonies

48. One of the responsibilities of the business activity mof human resources management is to?
Create a mailing list.
Room accommodations that the guest has selected in the past.
Hire employees.
Purchasing.

49. One of the barriers to assertiveness for some people is that they
Employee.
Yes - he should already have sent a follow-up letter.
Believe they have no control over their behavior.
Check for and mark all errors in the ad.

50. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Initiative.
Noninteractive content
Economic
Yes - he should already have sent a follow-up letter.