Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What hospitality service is a hotel employee most likely to recommend to a guest with young children?






2. One of the responsibilities of the business activity mof human resources management is to?






3. Maintaining comprehensive records about its customers' purchasing habits helps a company to






4. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.






5. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of






6. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of






7. Which of the following is an advantage of a rolling budget?






8. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of






9. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se






10. What does the airline have the right to do when booking?






11. Which of the following often is an important part of creating effective advertising layouts...






12. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...






13. Which of the following has a significant impact on the composition of a print ad...






14. Which of the following is a way to show interest and enthusiasm...






15. One of the barriers to assertiveness for some people is that they






16. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n






17. Before returning an advertising proof to the newspaper - the advertiser should






18. What do managers often do after a project has been successfully completed?






19. What is not a barrier to effective verbal communication?






20. It is usually most effective for goals to be phrased in __________ terms.






21. In what primary way does a T account benefit an accountant in maintaining financial records?






22. Information that will help with the decision-making process






23. Which of the following statements regarding using the Internet to administer questionnaires is true...






24. Certain types of drawing media make it possible to






25. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






26. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?






27. Why do business managers often prepare and use presentation software to support reports?






28. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?






29. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...






30. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?






31. To develop effective political relationships within an organization - it is important for an individual to






32. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is






33. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel






34. What service would be distributed by producer to agent to consumer?






35. One of the most effective methods of locating job leads is asking for tips from...






36. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






37. Which of the following is a purpose of using color in advertising...






38. Internet Explorer is an example of __________ software






39. What do businesses often need to do to continue operating when they experience negative cash flow?






40. To prevent point-of-sale fraud - businesses usually use






41. What does an enclosure notation in a business letter signify?






42. Participating in community outreach activities might be considered a form of






43. Research data displayed in charts - tables - and maps are an example of






44. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...






45. An important aspect of typography in advertising involves the effective use of






46. When you know your group's purpose what should you do next in a discussion?






47. Feedback that you receive from self-evaluation is called __________ feedback.






48. How does a group reach a decision by consensus?






49. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...






50. Indirect cmpetition occurs only between businesses that_______?