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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Products that are available when they are needed have a ____ utility.
Money.
Asking for clarification.
Time.
Jurisdiction. Some courts do specific types of disputes etc.

2. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Marketing.
Retaining.
Bid process.
Being efficient.

3. How does a group reach a decision by consensus?
Hidden costs.
Each member agrees to the same course of action.
Prepare a report.
Motel.

4. Which of the following steps in the selling process would salespersons take first...
Approach.
Work.
Antirobbery systems.
Accomodate

5. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Flexible work schedules.
Suggestion.
Motel.

6. Publications that provide specific information about particular fields and new products and styles are known as
Check for and mark all errors in the ad.
Prepare a report.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Each member agrees to the same course of action.

7. Occupations involved in providing pleasure for people involved in leisure-time activities
Type
Hospitality and recreation cluster
Database.
Offer dissimilar products.

8. It is usually most effective for goals to be phrased in __________ terms.
Create a mailing list.
Specific. Goals should be as specific as possible - not stated in general terms.
Database.
Offer dissimilar products.

9. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Flexible work schedules.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Specific credit-card procedures.
Type

10. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
To affect a mood.
Internal. This is information you obtain by constantly monitoring your own actions.
Hidden costs.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

11. Information that will help with the decision-making process
Plan future business activities.
Using a News Release.
Silent customers.
Written reports.

12. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
An open also know as public corporation where investors can buy stock.
To simplify complex information.
Yes - he should already have sent a follow-up letter.

13. To give others something they need or want
Package.
Accomodate
Baby Sitting.
Hidden costs.

14. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Jurisdiction. Some courts do specific types of disputes etc.
Marketing.
Hospitality and recreation cluster
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

15. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Time.
Close.
Bid process.
Plan future business activities.

16. In what primary way does a T account benefit an accountant in maintaining financial records?
Shows the parts of a business transaction.
Hire employees.
Using a large visual.
Smile often. They can be 'heard' over the phone.

17. One of the responsibilities of the business activity mof human resources management is to?
Internal records.
Hire employees.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

18. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
To increase profit.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Yes - he should already have sent a follow-up letter.
Employees can reduce their risk for accidents by practicing good health habits.

19. What is a type of material often included as attachment to the appendix of short reports?
Offer dissimilar products.
Supporting Documents.
Company handbook.
Suggestion.

20. One of the most effective methods of locating job leads is asking for tips from...
Work.
Ask clarifying questions often.
Friends.
Hospitality

21. Managers who make a return on the business investment are
Hire employees.
Making a profit.
Prepare a report.
Friends.

22. What does an enclosure notation in a business letter signify?
Something was sent with the letter.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Silent customers.
Package.

23. What do companies try to accomplish when extending credit to customers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Silent customers.
Be a team player.
To increase profit.

24. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Hospitality
Database.
Employee.
Something was sent with the letter.

25. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Asking for clarification.
Type
Product extensions. A product extension is a good or service added to an existing product line or product category.
Hospitality and recreation cluster

26. One of the barriers to assertiveness for some people is that they
Internal. This is information you obtain by constantly monitoring your own actions.
To increase profit.
Silent customers.
Believe they have no control over their behavior.

27. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Noninteractive content
Meeting deadlines.
Initiative.
Board game.

28. Which of the following has a significant impact on the composition of a print ad...
Fear the unknown.
Bid process.
Color Harmonies
Respondents are more likely to misunderstand online questionnaires.

29. What is not a barrier to effective verbal communication?
Asking for clarification.
Employees can reduce their risk for accidents by practicing good health habits.
To increase profit.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

30. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Using a News Release.
Be a team player.
To increase profit.
Specific. Goals should be as specific as possible - not stated in general terms.

31. Why do business managers often prepare and use presentation software to support reports?
Board game.
Be a team player.
To simplify complex information.
Equilibrium. Also called market clearing price.

32. What do managers often do after a project has been successfully completed?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Borrow funds.
Hidden costs.
Prepare a report.

33. Three types of communication usually found in a business with a formal communication newtwork are...
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Economic
Written reports.

34. An important factor that affects the legal procedure is?
Jurisdiction. Some courts do specific types of disputes etc.
Marketing.
Approach.
It allows you to have a year-long budget in place at all times.

35. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Follow the instructions on the computer terminal screen.
Guide the actions of others.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Hospitality and recreation cluster

36. A hotel's employees are usually expected to dress in a manner which reflects

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37. What is a technique that can be used to provide a positive attitude over the phone?

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38. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Many levels of menu items that rise to a narrow point.
Something was sent with the letter.
Network with others who have expertise in the industry.
Promotion.

39. What is a business calculating when it determines how much it earns from the sale of one additional item?
Smile often. They can be 'heard' over the phone.
Company handbook.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

40. A change leader might find it difficult to get support from others in a group because the others may
Fear the unknown.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
To simplify complex information.
Work.

41. Companies obtain internal information about their various business activities to operate effectively by monitoring
Asking for clarification.
To increase profit.
Internal records.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

42. An important aspect of typography in advertising involves the effective use of
Yes - he should already have sent a follow-up letter.
Borrow funds.
Guide the actions of others.
Type

43. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Making a profit.
Plan future business activities.
Remain competitive.
Approach.

44. Finance is the business function that involves managing
Possible objections.
Increased production.
Money.
Internal. This is information you obtain by constantly monitoring your own actions.

45. Internet Explorer is an example of __________ software
Money.
Smile often. They can be 'heard' over the phone.
Browser
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

46. What is an example of distribution in the travel and tourism industry?
Hospitality and recreation cluster
An airline flying customers to their destination.
Competing.
Respondents are more likely to misunderstand online questionnaires.

47. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Noninteractive content
Silent customers.
Medical kit and cellular phone.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

48. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Suggestion.
Close.
Create a mailing list.
Specific. Goals should be as specific as possible - not stated in general terms.

49. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
The dependability of the supplier
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

50. The friendly reception and treatment of guests
Hospitality
Product/service management.
Making a profit.
Specific. Goals should be as specific as possible - not stated in general terms.

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Hospitality And Tourism

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