Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Using a News Release.
Respondents are more likely to misunderstand online questionnaires.
Time.
Being efficient.

2. Which of the following steps in the selling process would salespersons take first...
Internal. This is information you obtain by constantly monitoring your own actions.
Something was sent with the letter.
Approach.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

3. What is an advantage of specialization of labor?
Increased production.
Jurisdiction. Some courts do specific types of disputes etc.
Type
Making a profit.

4. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Product/service management.
Meeting deadlines.
Room accommodations that the guest has selected in the past.
Medical kit and cellular phone.

5. What is a guideline employees should follow to be good listeners?
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Ask clarifying questions often.
Database.

6. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Asking for clarification.
The business's image.
Flexible work schedules.
Money.

7. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Fear the unknown.
An airline flying customers to their destination.
Hidden costs.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

8. To develop effective political relationships within an organization - it is important for an individual to
Meeting deadlines.
Close.
Be a team player.
Ask clarifying questions often.

9. Feedback that you receive from self-evaluation is called __________ feedback.
Friends.
Internal. This is information you obtain by constantly monitoring your own actions.
Be a team player.
An airline flying customers to their destination.

10. Indirect cmpetition occurs only between businesses that_______?
Accomodate
Offer dissimilar products.
Supporting Documents.
Follow the instructions on the computer terminal screen.

11. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Product/service management.
The dependability of the supplier
To simplify complex information.
Something was sent with the letter.

12. What does an enclosure notation in a business letter signify?
Baby Sitting.
Smile often. They can be 'heard' over the phone.
Something was sent with the letter.
Meeting deadlines.

13. An important factor that affects the legal procedure is?
Internal. This is information you obtain by constantly monitoring your own actions.
Jurisdiction. Some courts do specific types of disputes etc.
Purchasing.
Ask clarifying questions often.

14. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Network with others who have expertise in the industry.
Offer dissimilar products.
Suggestion.
Retaining.

15. It is usually most effective for goals to be phrased in __________ terms.
Specific. Goals should be as specific as possible - not stated in general terms.
Yes - he should already have sent a follow-up letter.
Suggestion.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

16. To prevent point-of-sale fraud - businesses usually use
Internal records.
Antirobbery systems.
Specific credit-card procedures.
The dependability of the supplier

17. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Baby Sitting.
Believe they have no control over their behavior.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Cheating.

18. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Marketing.
Check for and mark all errors in the ad.
To increase profit.
Ask clarifying questions often.

19. When developing persuasive business letters it is important for the writer to think about the reader's...?
The business's image.
Possible objections.
Ask clarifying questions often.
Accomodate

20. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Bid process.
Time.
Color Harmonies
Offer dissimilar products.

21. Managers who make a return on the business investment are
Making a profit.
Create a mailing list.
Check for and mark all errors in the ad.
Room accommodations that the guest has selected in the past.

22. One of the responsibilities of the business activity mof human resources management is to?
Plan future business activities.
Hire employees.
Create a mailing list.
Fear the unknown.

23. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Being efficient.
Hospitality and recreation cluster
Medical kit and cellular phone.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

24. Which of the following often is an important part of creating effective advertising layouts...
Plan future business activities.
Using a large visual.
Check for and mark all errors in the ad.
Believe they have no control over their behavior.

25. What do businesses often need to do to continue operating when they experience negative cash flow?
Borrow funds.
Product/service management.
Check for and mark all errors in the ad.
Modify existing photographs.

26. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
To increase profit.
Maintaining.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Product/service management.

27. What do managers often do after a project has been successfully completed?
Specific credit-card procedures.
Prepare a report.
Money.
Fear the unknown.

28. What does the airline have the right to do when booking?
It is legal to overbook a flight.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Supporting Documents.
Room accommodations that the guest has selected in the past.

29. A change leader might find it difficult to get support from others in a group because the others may
It is legal to overbook a flight.
Work.
Fear the unknown.
Check for and mark all errors in the ad.

30. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
To increase profit.
To simplify complex information.
Network with others who have expertise in the industry.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

31. Which of the following is an advantage of a rolling budget?
Be a team player.
It allows you to have a year-long budget in place at all times.
To affect a mood.
Motel.

32. Research data displayed in charts - tables - and maps are an example of
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Promotion.
Shows the parts of a business transaction.
Yes - he should already have sent a follow-up letter.

33. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
An open also know as public corporation where investors can buy stock.
Motel.
Selling goods.
Medical kit and cellular phone.

34. Which of the following statements regarding using the Internet to administer questionnaires is true...
Respondents are more likely to misunderstand online questionnaires.
Remain competitive.
Flexible work schedules.
Initiative.

35. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Money.
Time.
Approach.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

36. Which of the following is a characteristic of travel and tourism marketing...
Yes - he should already have sent a follow-up letter.
Offer dissimilar products.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Medical kit and cellular phone.

37. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Product/service management.
Motel.
Baby Sitting.
Create a mailing list.

38. To give others something they need or want
Accomodate
Database.
Meeting deadlines.
Supporting Documents.

39. In what primary way does a T account benefit an accountant in maintaining financial records?
Each member agrees to the same course of action.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Shows the parts of a business transaction.

40. What is the core product that cruise lines provide passengers?
Company handbook.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Check for and mark all errors in the ad.
Database.

41. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Many levels of menu items that rise to a narrow point.
Medical kit and cellular phone.
Internal. This is information you obtain by constantly monitoring your own actions.
Flexible work schedules.

42. What is not a barrier to effective verbal communication?
Asking for clarification.
Meeting deadlines.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Package.

43. What is a type of material often included as attachment to the appendix of short reports?
To affect a mood.
Initiative.
Follow the instructions on the computer terminal screen.
Supporting Documents.

44. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Package.
Check for and mark all errors in the ad.
Yes - he should already have sent a follow-up letter.
Accomodate

45. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Agree on ground rules for behavior.
Competing.
Company handbook.
Noninteractive content

46. How does a group reach a decision by consensus?
Offer dissimilar products.
Each member agrees to the same course of action.
Noninteractive content
Silent customers.

47. Certain types of drawing media make it possible to
Accomodate
Being efficient.
Follow the instructions on the computer terminal screen.
Modify existing photographs.

48. Products that are available when they are needed have a ____ utility.
Equilibrium. Also called market clearing price.
Initiative.
Time.
It is legal to overbook a flight.

49. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Remain competitive.
Package.
Silent customers.
Cheating.

50. Which of the following has a significant impact on the composition of a print ad...
Money.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Color Harmonies
Marketing.