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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the core product that cruise lines provide passengers?
Board game.
Maintaining.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
The dependability of the supplier

2. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Work.
Retaining.
Friends.
Equilibrium. Also called market clearing price.

3. A change leader might find it difficult to get support from others in a group because the others may
An airline flying customers to their destination.
Maintaining.
Fear the unknown.
Type

4. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Guide the actions of others.
Marketing.

5. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Using a News Release.
Specific. Goals should be as specific as possible - not stated in general terms.
Close.
Time.

6. Products that are available when they are needed have a ____ utility.
Plan future business activities.
Time.
Internal records.
The business's image.

7. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
Board game.
Close.
Accomodate

8. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Competing.
Be a team player.
Silent customers.
An airline flying customers to their destination.

9. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
An open also know as public corporation where investors can buy stock.
Equilibrium. Also called market clearing price.
Guide the actions of others.
Noninteractive content

10. One of the responsibilities of the business activity mof human resources management is to?
Hire employees.
Hospitality
Medical kit and cellular phone.
Prepare a report.

11. What is not a barrier to effective verbal communication?
Silent customers.
To affect a mood.
Asking for clarification.
Specific. Goals should be as specific as possible - not stated in general terms.

12. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
It allows you to have a year-long budget in place at all times.
Board game.
Time.
An open also know as public corporation where investors can buy stock.

13. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Many levels of menu items that rise to a narrow point.
Package.
Motel.
Meeting deadlines.

14. Business accounting information often is summarized In which of the following types of financial statements...
Jurisdiction. Some courts do specific types of disputes etc.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Employees can reduce their risk for accidents by practicing good health habits.
Increased production.

15. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Marketing.
Product/service management.
Travel Planning - the agent acts as a middle man.
Database.

16. Which of the following often is an important part of creating effective advertising layouts...
Silent customers.
Smile often. They can be 'heard' over the phone.
Modify existing photographs.
Using a large visual.

17. The friendly reception and treatment of guests
Work.
Hospitality
Agree on ground rules for behavior.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

18. One of the most effective methods of locating job leads is asking for tips from...
Motel.
Friends.
Accomodate
Using a large visual.

19. Companies obtain internal information about their various business activities to operate effectively by monitoring
Offer dissimilar products.
Internal records.
Specific. Goals should be as specific as possible - not stated in general terms.
Approach.

20. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Asking for clarification.
Plan future business activities.
Hospitality
Baby Sitting.

21. What is an advantage of specialization of labor?
To simplify complex information.
Fear the unknown.
Increased production.
Follow the instructions on the computer terminal screen.

22. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Economic
The business's image.
Work.
Fear the unknown.

23. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Hidden costs.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Money.
Silent customers.

24. Internet Explorer is an example of __________ software
Work.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Modify existing photographs.
Browser

25. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Something was sent with the letter.
Competing.
Guide the actions of others.
Written reports.

26. What do companies try to accomplish when extending credit to customers?
Economic
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Browser

27. Information that will help with the decision-making process
Agree on ground rules for behavior.
Written reports.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
To affect a mood.

28. Finance is the business function that involves managing
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Marketing.
Money.
Specific. Goals should be as specific as possible - not stated in general terms.

29. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Increased production.
Approach.
Maintaining.
Medical kit and cellular phone.

30. In what primary way does a T account benefit an accountant in maintaining financial records?
Shows the parts of a business transaction.
Asking for clarification.
Board game.
To simplify complex information.

31. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Equilibrium. Also called market clearing price.
An airline flying customers to their destination.
Plan future business activities.
Bid process.

32. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Each member agrees to the same course of action.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Travel Planning - the agent acts as a middle man.

33. Research data displayed in charts - tables - and maps are an example of
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Type
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
An airline flying customers to their destination.

34. Which of the following is a characteristic of travel and tourism marketing...
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Something was sent with the letter.
Meeting deadlines.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

35. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Initiative.
Create a mailing list.
It allows you to have a year-long budget in place at all times.

36. An important factor that affects the legal procedure is?
Company handbook.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Initiative.
Jurisdiction. Some courts do specific types of disputes etc.

37. Publications that provide specific information about particular fields and new products and styles are known as
Economic
Marketing.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Bid process.

38. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Product extensions. A product extension is a good or service added to an existing product line or product category.
The business's image.
Being efficient.
Suggestion.

39. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Bid process.
Product/service management.
Motel.
Economic

40. What is an example of distribution in the travel and tourism industry?
Possible objections.
An airline flying customers to their destination.
Board game.
Smile often. They can be 'heard' over the phone.

41. What does the airline have the right to do when booking?
Room accommodations that the guest has selected in the past.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Selling goods.
It is legal to overbook a flight.

42. In what situation would vertical conflict in a channel of distribution?

43. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Bid process.
Maintaining.
Specific. Goals should be as specific as possible - not stated in general terms.
Jurisdiction. Some courts do specific types of disputes etc.

44. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Follow the instructions on the computer terminal screen.
Agree on ground rules for behavior.
Product/service management.
Making a profit.

45. Which of the following is a consideration when a restaurant is selecting suppliers
The dependability of the supplier
Database.
Follow the instructions on the computer terminal screen.
Each member agrees to the same course of action.

46. Which of the following is a way to show interest and enthusiasm...
Meeting deadlines.
Be a team player.
Promotion.
Hidden costs.

47. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Written reports.
Equilibrium. Also called market clearing price.
Antirobbery systems.
Internal records.

48. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Database.
Product/service management.
Being efficient.
Noninteractive content

49. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Selling goods.
Room accommodations that the guest has selected in the past.
Specific. Goals should be as specific as possible - not stated in general terms.

50. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Room accommodations that the guest has selected in the past.
To increase profit.
Respondents are more likely to misunderstand online questionnaires.
Company handbook.