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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Bid process.
Something was sent with the letter.
Equilibrium. Also called market clearing price.
Smile often. They can be 'heard' over the phone.

2. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Network with others who have expertise in the industry.
Equilibrium. Also called market clearing price.
Using a large visual.
Motel.

3. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
Fear the unknown.
Hire employees.
Silent customers.

4. What do companies try to accomplish when extending credit to customers?
Fear the unknown.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Plan future business activities.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

5. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Prepare a report.
Money.
Competing.
It is legal to overbook a flight.

6. Which of the following statements regarding using the Internet to administer questionnaires is true...
Bid process.
To affect a mood.
Ask clarifying questions often.
Respondents are more likely to misunderstand online questionnaires.

7. In what primary way does a T account benefit an accountant in maintaining financial records?
Shows the parts of a business transaction.
Agree on ground rules for behavior.
Specific. Goals should be as specific as possible - not stated in general terms.
Medical kit and cellular phone.

8. What service would be distributed by producer to agent to consumer?
Promotion.
Friends.
Meeting deadlines.
Travel Planning - the agent acts as a middle man.

9. What is the core product that cruise lines provide passengers?
Written reports.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Prepare a report.
Asking for clarification.

10. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Economic
Employees can reduce their risk for accidents by practicing good health habits.
Database.
Marketing.

11. Which of the following steps in the selling process would salespersons take first...
Meeting deadlines.
Follow the instructions on the computer terminal screen.
Approach.
Hospitality and recreation cluster

12. Why do business managers often prepare and use presentation software to support reports?
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Specific. Goals should be as specific as possible - not stated in general terms.
To simplify complex information.
Smile often. They can be 'heard' over the phone.

13. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Equilibrium. Also called market clearing price.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Believe they have no control over their behavior.
Meeting deadlines.

14. When developing persuasive business letters it is important for the writer to think about the reader's...?
Economic
Competing.
Possible objections.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

15. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Internal records.
Yes - he should already have sent a follow-up letter.
Written reports.
Noninteractive content

16. Which of the following is a true statement about accident prevention...
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Employees can reduce their risk for accidents by practicing good health habits.
Baby Sitting.
Time.

17. Which of the following often is an important part of creating effective advertising layouts...
Specific credit-card procedures.
Package.
Using a large visual.
Agree on ground rules for behavior.

18. A hotel's employees are usually expected to dress in a manner which reflects

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19. What is a business calculating when it determines how much it earns from the sale of one additional item?
Agree on ground rules for behavior.
It is legal to overbook a flight.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

20. What does the airline have the right to do when booking?
Work.
Product/service management.
It is legal to overbook a flight.
Color Harmonies

21. Which of the following has a significant impact on the composition of a print ad...
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Using a large visual.
Color Harmonies

22. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Antirobbery systems.
Guide the actions of others.
Plan future business activities.
Using a large visual.

23. Three types of communication usually found in a business with a formal communication newtwork are...
Prepare a report.
Shows the parts of a business transaction.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

24. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Marketing.
Internal records.
Close.
Hidden costs.

25. Indirect cmpetition occurs only between businesses that_______?
Prepare a report.
Meeting deadlines.
Offer dissimilar products.
Using a large visual.

26. Managers who make a return on the business investment are
Medical kit and cellular phone.
Database.
Making a profit.
To affect a mood.

27. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Company handbook.
Believe they have no control over their behavior.
Flexible work schedules.
Meeting deadlines.

28. A change leader might find it difficult to get support from others in a group because the others may
It is legal to overbook a flight.
Fear the unknown.
Noninteractive content
Each member agrees to the same course of action.

29. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
To affect a mood.
The business's image.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
An open also know as public corporation where investors can buy stock.

30. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Antirobbery systems.
Create a mailing list.
Asking for clarification.
Work.

31. What is not a barrier to effective verbal communication?
Asking for clarification.
Meeting deadlines.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
An open also know as public corporation where investors can buy stock.

32. Occupations involved in providing pleasure for people involved in leisure-time activities
Hospitality and recreation cluster
Purchasing.
To increase profit.
The dependability of the supplier

33. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Network with others who have expertise in the industry.
Initiative.
Hidden costs.
It allows you to have a year-long budget in place at all times.

34. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Antirobbery systems.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Selling goods.
Employee.

35. What does an enclosure notation in a business letter signify?
Hire employees.
It allows you to have a year-long budget in place at all times.
Travel Planning - the agent acts as a middle man.
Something was sent with the letter.

36. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
It allows you to have a year-long budget in place at all times.
Retaining.
Purchasing.
Many levels of menu items that rise to a narrow point.

37. What is a technique that can be used to provide a positive attitude over the phone?

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38. How does a group reach a decision by consensus?
Each member agrees to the same course of action.
Plan future business activities.
Marketing.
Travel Planning - the agent acts as a middle man.

39. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Economic
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
To increase profit.
Marketing.

40. Which of the following is a characteristic of travel and tourism marketing...
It allows you to have a year-long budget in place at all times.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Many levels of menu items that rise to a narrow point.
Fear the unknown.

41. To develop effective political relationships within an organization - it is important for an individual to
Be a team player.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Work.
Ask clarifying questions often.

42. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Written reports.
Meeting deadlines.
Specific. Goals should be as specific as possible - not stated in general terms.

43. Feedback that you receive from self-evaluation is called __________ feedback.
Package.
Modify existing photographs.
Silent customers.
Internal. This is information you obtain by constantly monitoring your own actions.

44. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
The business's image.
Selling goods.
Possible objections.

45. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Money.
Asking for clarification.
Specific credit-card procedures.
Product extensions. A product extension is a good or service added to an existing product line or product category.

46. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Equilibrium. Also called market clearing price.
It allows you to have a year-long budget in place at all times.
Product/service management.
Board game.

47. An important factor that affects the legal procedure is?
Jurisdiction. Some courts do specific types of disputes etc.
Smile often. They can be 'heard' over the phone.
Accomodate
It allows you to have a year-long budget in place at all times.

48. Before returning an advertising proof to the newspaper - the advertiser should
Being efficient.
Work.
Check for and mark all errors in the ad.
Equilibrium. Also called market clearing price.

49. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
The business's image.
Medical kit and cellular phone.
Supporting Documents.
Hire employees.

50. What is a type of material often included as attachment to the appendix of short reports?
Marketing.
Supporting Documents.
Yes - he should already have sent a follow-up letter.
Economic