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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Plan future business activities.
Economic
Network with others who have expertise in the industry.

2. Which of the following is a consideration when a restaurant is selecting suppliers
Approach.
The dependability of the supplier
Color Harmonies
It is legal to overbook a flight.

3. Which of the following is a purpose of using color in advertising...
Specific credit-card procedures.
To affect a mood.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

4. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Silent customers.
Create a mailing list.
To affect a mood.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

5. Research data displayed in charts - tables - and maps are an example of
Smile often. They can be 'heard' over the phone.
Promotion.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
To affect a mood.

6. How does a group reach a decision by consensus?
Yes - he should already have sent a follow-up letter.
Making a profit.
Competing.
Each member agrees to the same course of action.

7. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Smile often. They can be 'heard' over the phone.
Flexible work schedules.
Employee.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

8. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Hospitality and recreation cluster
Package.
Agree on ground rules for behavior.
Be a team player.

9. To prevent point-of-sale fraud - businesses usually use
Promotion.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Specific credit-card procedures.
Be a team player.

10. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
An open also know as public corporation where investors can buy stock.
Specific. Goals should be as specific as possible - not stated in general terms.
Economic
Guide the actions of others.

11. A change leader might find it difficult to get support from others in a group because the others may
It is legal to overbook a flight.
Respondents are more likely to misunderstand online questionnaires.
Antirobbery systems.
Fear the unknown.

12. The friendly reception and treatment of guests
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Hospitality
Written reports.
Smile often. They can be 'heard' over the phone.

13. What do companies try to accomplish when extending credit to customers?
Room accommodations that the guest has selected in the past.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
It is legal to overbook a flight.
Create a mailing list.

14. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Check for and mark all errors in the ad.
Medical kit and cellular phone.
Accomodate
Marriott provides a home page on the Web and offers online booking for locations worldwide.

15. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Increased production.
Remain competitive.
Asking for clarification.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

16. Which of the following is a way to show interest and enthusiasm...
Meeting deadlines.
Making a profit.
Employees can reduce their risk for accidents by practicing good health habits.
Hidden costs.

17. One of the responsibilities of the business activity mof human resources management is to?
Noninteractive content
Ask clarifying questions often.
Hire employees.
The business's image.

18. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
Supporting Documents.
Promotion.
Specific. Goals should be as specific as possible - not stated in general terms.

19. When developing persuasive business letters it is important for the writer to think about the reader's...?
Using a News Release.
Create a mailing list.
Promotion.
Possible objections.

20. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Equilibrium. Also called market clearing price.
Something was sent with the letter.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Written reports.

21. What do businesses often need to do to continue operating when they experience negative cash flow?
Package.
Borrow funds.
Maintaining.
Database.

22. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Database.
Maintaining.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Flexible work schedules.

23. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Create a mailing list.
Cheating.
Flexible work schedules.
Equilibrium. Also called market clearing price.

24. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Increased production.
Check for and mark all errors in the ad.
Competing.
Retaining.

25. Finance is the business function that involves managing
Money.
Time.
Yes - he should already have sent a follow-up letter.
Equilibrium. Also called market clearing price.

26. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
To simplify complex information.
Retaining.
Purchasing.

27. What is the core product that cruise lines provide passengers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
It allows you to have a year-long budget in place at all times.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

28. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Many levels of menu items that rise to a narrow point.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Prepare a report.
Friends.

29. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Silent customers.
It is legal to overbook a flight.
Maintaining.
Baby Sitting.

30. An important aspect of typography in advertising involves the effective use of
Jurisdiction. Some courts do specific types of disputes etc.
Type
Plan future business activities.
Approach.

31. To develop effective political relationships within an organization - it is important for an individual to
Be a team player.
Maintaining.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Competing.

32. Companies obtain internal information about their various business activities to operate effectively by monitoring
Employee.
Internal records.
Be a team player.
Meeting deadlines.

33. Which of the following often is an important part of creating effective advertising layouts...
Using a large visual.
Hidden costs.
Purchasing.
Ask clarifying questions often.

34. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Many levels of menu items that rise to a narrow point.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
The dependability of the supplier

35. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Color Harmonies
Economic
To increase profit.
Medical kit and cellular phone.

36. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Using a News Release.
Promotion.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

37. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Asking for clarification.
Baby Sitting.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

38. What is not a barrier to effective verbal communication?
Asking for clarification.
Employees can reduce their risk for accidents by practicing good health habits.
Package.
Database.

39. Internet Explorer is an example of __________ software
Many levels of menu items that rise to a narrow point.
Yes - he should already have sent a follow-up letter.
Written reports.
Browser

40. Business accounting information often is summarized In which of the following types of financial statements...
Work.
Plan future business activities.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Written reports.

41. Which of the following has a significant impact on the composition of a print ad...
Type
Equilibrium. Also called market clearing price.
Color Harmonies
Many levels of menu items that rise to a narrow point.

42. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Board game.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
An open also know as public corporation where investors can buy stock.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

43. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Close.
Equilibrium. Also called market clearing price.
Company handbook.
Product/service management.

44. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Guide the actions of others.
Respondents are more likely to misunderstand online questionnaires.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

45. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Written reports.
Product/service management.
Hospitality
Offer dissimilar products.

46. Information that will help with the decision-making process
Written reports.
Believe they have no control over their behavior.
Initiative.
Plan future business activities.

47. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Using a large visual.
Remain competitive.

48. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Work.
Making a profit.
Plan future business activities.
Meeting deadlines.

49. What is an example of distribution in the travel and tourism industry?
Motel.
An airline flying customers to their destination.
Modify existing photographs.
Check for and mark all errors in the ad.

50. An important factor that affects the legal procedure is?
Specific credit-card procedures.
Prepare a report.
Jurisdiction. Some courts do specific types of disputes etc.
Browser