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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Respondents are more likely to misunderstand online questionnaires.
Plan future business activities.
Friends.
Initiative.

2. Which of the following is a consideration when a restaurant is selecting suppliers
Increased production.
Maintaining.
The dependability of the supplier
Motel.

3. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Agree on ground rules for behavior.
To increase profit.
Prepare a report.
Remain competitive.

4. How does a group reach a decision by consensus?
Each member agrees to the same course of action.
Promotion.
Being efficient.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

5. In what situation would vertical conflict in a channel of distribution?

6. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Remain competitive.
Suggestion.
Friends.

7. In what primary way does a T account benefit an accountant in maintaining financial records?
Package.
Accomodate
Making a profit.
Shows the parts of a business transaction.

8. What does the airline have the right to do when booking?
It is legal to overbook a flight.
Remain competitive.
Respondents are more likely to misunderstand online questionnaires.
Hidden costs.

9. To give others something they need or want
Guide the actions of others.
Written reports.
Accomodate
To affect a mood.

10. What is an example of distribution in the travel and tourism industry?
Approach.
An airline flying customers to their destination.
Flexible work schedules.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

11. Companies obtain internal information about their various business activities to operate effectively by monitoring
Internal records.
Shows the parts of a business transaction.
The dependability of the supplier
Company handbook.

12. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Board game.
Work.
Hospitality and recreation cluster
Each member agrees to the same course of action.

13. Research data displayed in charts - tables - and maps are an example of
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Each member agrees to the same course of action.
Fear the unknown.
Noninteractive content

14. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Package.
Competing.
Network with others who have expertise in the industry.
Possible objections.

15. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Room accommodations that the guest has selected in the past.
Using a large visual.
Noninteractive content
Possible objections.

16. Occupations involved in providing pleasure for people involved in leisure-time activities
Agree on ground rules for behavior.
Hospitality and recreation cluster
Maintaining.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

17. Certain types of drawing media make it possible to
Agree on ground rules for behavior.
Money.
Modify existing photographs.
Using a large visual.

18. Three types of communication usually found in a business with a formal communication newtwork are...
An airline flying customers to their destination.
Many levels of menu items that rise to a narrow point.
Work.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

19. What is a type of material often included as attachment to the appendix of short reports?
The dependability of the supplier
Supporting Documents.
Internal. This is information you obtain by constantly monitoring your own actions.
Friends.

20. Which of the following is a characteristic of travel and tourism marketing...
It is legal to overbook a flight.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Network with others who have expertise in the industry.
Internal. This is information you obtain by constantly monitoring your own actions.

21. One of the barriers to assertiveness for some people is that they
Remain competitive.
Believe they have no control over their behavior.
Promotion.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

22. Publications that provide specific information about particular fields and new products and styles are known as
Economic
Increased production.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Hospitality

23. What is the core product that cruise lines provide passengers?
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Medical kit and cellular phone.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Network with others who have expertise in the industry.

24. What is an advantage of specialization of labor?
Modify existing photographs.
Increased production.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
It is legal to overbook a flight.

25. Which of the following is a purpose of using color in advertising...
Ask clarifying questions often.
Check for and mark all errors in the ad.
To affect a mood.
Employee.

26. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Medical kit and cellular phone.
Noninteractive content
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Using a large visual.

27. What do businesses often need to do to continue operating when they experience negative cash flow?
Asking for clarification.
Borrow funds.
Package.
Company handbook.

28. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Offer dissimilar products.
Network with others who have expertise in the industry.
Borrow funds.
Hospitality

29. A hotel's employees are usually expected to dress in a manner which reflects

30. Business accounting information often is summarized In which of the following types of financial statements...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Company handbook.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Ask clarifying questions often.

31. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Color Harmonies
Yes - he should already have sent a follow-up letter.
Hospitality
Economic

32. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Remain competitive.
It is legal to overbook a flight.
Guide the actions of others.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

33. Access control systems - video systems - and cash-control devices are all
Antirobbery systems.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Promotion.

34. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Many levels of menu items that rise to a narrow point.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Medical kit and cellular phone.
Employee.

35. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Selling goods.
Making a profit.
The dependability of the supplier
Economic

36. To develop effective political relationships within an organization - it is important for an individual to
Promotion.
Noninteractive content
Follow the instructions on the computer terminal screen.
Be a team player.

37. Which of the following statements regarding using the Internet to administer questionnaires is true...
Noninteractive content
Respondents are more likely to misunderstand online questionnaires.
Fear the unknown.
Friends.

38. Internet Explorer is an example of __________ software
Promotion.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Cheating.
Browser

39. It is usually most effective for goals to be phrased in __________ terms.
Competing.
Follow the instructions on the computer terminal screen.
Specific. Goals should be as specific as possible - not stated in general terms.
Economic

40. Which of the following steps in the selling process would salespersons take first...
Friends.
Internal records.
Close.
Approach.

41. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Accomodate
Approach.
An open also know as public corporation where investors can buy stock.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

42. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
An airline flying customers to their destination.
Board game.
Shows the parts of a business transaction.
Purchasing.

43. Products that are available when they are needed have a ____ utility.
Being efficient.
Time.
Baby Sitting.
Ask clarifying questions often.

44. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Hidden costs.
Asking for clarification.
Specific. Goals should be as specific as possible - not stated in general terms.
Written reports.

45. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Network with others who have expertise in the industry.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Something was sent with the letter.
To simplify complex information.

46. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Hospitality
Noninteractive content
Ask clarifying questions often.
Being efficient.

47. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Employee.
Retaining.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

48. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Money.
Travel Planning - the agent acts as a middle man.
Economic
To increase profit.

49. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
The business's image.
Noninteractive content
It is legal to overbook a flight.

50. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Color Harmonies
Product extensions. A product extension is a good or service added to an existing product line or product category.
Retaining.
Meeting deadlines.