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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How does a group reach a decision by consensus?
Network with others who have expertise in the industry.
Each member agrees to the same course of action.
Agree on ground rules for behavior.
The dependability of the supplier

2. What does an enclosure notation in a business letter signify?
Remain competitive.
To increase profit.
Something was sent with the letter.
Written reports.

3. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Hidden costs.
Ask clarifying questions often.
Guide the actions of others.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

4. In what situation would vertical conflict in a channel of distribution?

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5. When developing persuasive business letters it is important for the writer to think about the reader's...?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Employees can reduce their risk for accidents by practicing good health habits.
Motel.
Possible objections.

6. An important factor that affects the legal procedure is?
Hospitality and recreation cluster
Motel.
Employees can reduce their risk for accidents by practicing good health habits.
Jurisdiction. Some courts do specific types of disputes etc.

7. Which of the following steps in the selling process would salespersons take first...
Approach.
Create a mailing list.
Meeting deadlines.
Product extensions. A product extension is a good or service added to an existing product line or product category.

8. The friendly reception and treatment of guests
Promotion.
Cheating.
Hospitality
Hidden costs.

9. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Maintaining.
To affect a mood.
Marketing.
Written reports.

10. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Believe they have no control over their behavior.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Initiative.
Ask clarifying questions often.

11. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Room accommodations that the guest has selected in the past.
Selling goods.
Suggestion.
Making a profit.

12. What do businesses often need to do to continue operating when they experience negative cash flow?
Antirobbery systems.
Modify existing photographs.
Suggestion.
Borrow funds.

13. Before returning an advertising proof to the newspaper - the advertiser should
Employees can reduce their risk for accidents by practicing good health habits.
Check for and mark all errors in the ad.
Specific credit-card procedures.
The dependability of the supplier

14. What does the airline have the right to do when booking?
Believe they have no control over their behavior.
Smile often. They can be 'heard' over the phone.
It is legal to overbook a flight.
An open also know as public corporation where investors can buy stock.

15. Why do business managers often prepare and use presentation software to support reports?
Increased production.
To simplify complex information.
Follow the instructions on the computer terminal screen.
Agree on ground rules for behavior.

16. Which of the following has a significant impact on the composition of a print ad...
Prepare a report.
Room accommodations that the guest has selected in the past.
Making a profit.
Color Harmonies

17. Research data displayed in charts - tables - and maps are an example of
Browser
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Retaining.
Bid process.

18. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Color Harmonies
Baby Sitting.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

19. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Time.
Offer dissimilar products.
Fear the unknown.
Board game.

20. What is an example of distribution in the travel and tourism industry?
Promotion.
Remain competitive.
An airline flying customers to their destination.
Ask clarifying questions often.

21. An important aspect of typography in advertising involves the effective use of
Medical kit and cellular phone.
Antirobbery systems.
Type
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

22. Which of the following statements regarding using the Internet to administer questionnaires is true...
Maintaining.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Flexible work schedules.
Respondents are more likely to misunderstand online questionnaires.

23. What is a type of material often included as attachment to the appendix of short reports?
Supporting Documents.
Silent customers.
Money.
Noninteractive content

24. Occupations involved in providing pleasure for people involved in leisure-time activities
Each member agrees to the same course of action.
Bid process.
Hospitality and recreation cluster
Plan future business activities.

25. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Internal. This is information you obtain by constantly monitoring your own actions.
Approach.
Promotion.
Flexible work schedules.

26. Information that will help with the decision-making process
Written reports.
Specific credit-card procedures.
Each member agrees to the same course of action.
Network with others who have expertise in the industry.

27. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Maintaining.
Money.
Accomodate
An open also know as public corporation where investors can buy stock.

28. Which of the following is a consideration when a restaurant is selecting suppliers
The dependability of the supplier
Product extensions. A product extension is a good or service added to an existing product line or product category.
Each member agrees to the same course of action.
Company handbook.

29. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Many levels of menu items that rise to a narrow point.
Bid process.
Increased production.
Ask clarifying questions often.

30. To prevent point-of-sale fraud - businesses usually use
Internal. This is information you obtain by constantly monitoring your own actions.
Specific credit-card procedures.
It allows you to have a year-long budget in place at all times.
An open also know as public corporation where investors can buy stock.

31. What is the core product that cruise lines provide passengers?
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Purchasing.
An airline flying customers to their destination.
Specific. Goals should be as specific as possible - not stated in general terms.

32. One of the barriers to assertiveness for some people is that they
Database.
Believe they have no control over their behavior.
Initiative.
Ask clarifying questions often.

33. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Type
Noninteractive content
Hidden costs.
Baby Sitting.

34. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Medical kit and cellular phone.
Being efficient.
Equilibrium. Also called market clearing price.
Room accommodations that the guest has selected in the past.

35. What do companies try to accomplish when extending credit to customers?
Prepare a report.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

36. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
An open also know as public corporation where investors can buy stock.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Internal records.
Medical kit and cellular phone.

37. To develop effective political relationships within an organization - it is important for an individual to
Type
Be a team player.
Initiative.
Silent customers.

38. What is not a barrier to effective verbal communication?
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Asking for clarification.
To simplify complex information.
Modify existing photographs.

39. One of the responsibilities of the business activity mof human resources management is to?
Hire employees.
Type
Room accommodations that the guest has selected in the past.
Being efficient.

40. Finance is the business function that involves managing
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
The dependability of the supplier
Internal records.
Money.

41. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
The business's image.
Database.
Competing.

42. Which of the following often is an important part of creating effective advertising layouts...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Close.
Using a large visual.
Making a profit.

43. Companies obtain internal information about their various business activities to operate effectively by monitoring
Be a team player.
Making a profit.
Internal records.
Asking for clarification.

44. What is a business calculating when it determines how much it earns from the sale of one additional item?
Hidden costs.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Create a mailing list.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

45. What is a guideline employees should follow to be good listeners?
Ask clarifying questions often.
Promotion.
Possible objections.
Plan future business activities.

46. Publications that provide specific information about particular fields and new products and styles are known as
It is legal to overbook a flight.
Suggestion.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

47. Which of the following is a characteristic of travel and tourism marketing...
Baby Sitting.
Offer dissimilar products.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Noninteractive content

48. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Meeting deadlines.
Using a large visual.
Economic
Accomodate

49. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Written reports.
Equilibrium. Also called market clearing price.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Cheating.

50. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Hospitality and recreation cluster
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Company handbook.
Something was sent with the letter.