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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Internet Explorer is an example of __________ software
Selling goods.
Browser
Hidden costs.
Retaining.

2. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Motel.
Hire employees.
To simplify complex information.
Specific credit-card procedures.

3. What do managers often do after a project has been successfully completed?
Type
Prepare a report.
Using a large visual.
Smile often. They can be 'heard' over the phone.

4. A hotel's employees are usually expected to dress in a manner which reflects

5. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Money.
The dependability of the supplier
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

6. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Hire employees.
Silent customers.
To affect a mood.
Prepare a report.

7. What does the airline have the right to do when booking?
Retaining.
It is legal to overbook a flight.
Shows the parts of a business transaction.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

8. Research data displayed in charts - tables - and maps are an example of
Asking for clarification.
Marketing.
Company handbook.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

9. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Create a mailing list.
Believe they have no control over their behavior.
An airline flying customers to their destination.
Marketing.

10. What do companies try to accomplish when extending credit to customers?
Initiative.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Internal records.
Browser

11. Which of the following is a consideration when a restaurant is selecting suppliers
Specific credit-card procedures.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
The dependability of the supplier
Meeting deadlines.

12. Publications that provide specific information about particular fields and new products and styles are known as
The dependability of the supplier
An airline flying customers to their destination.
To simplify complex information.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

13. One of the barriers to assertiveness for some people is that they
Purchasing.
Believe they have no control over their behavior.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Competing.

14. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Network with others who have expertise in the industry.
Room accommodations that the guest has selected in the past.
Equilibrium. Also called market clearing price.
Hospitality

15. Indirect cmpetition occurs only between businesses that_______?
Marketing.
Flexible work schedules.
Offer dissimilar products.
Hire employees.

16. Which of the following often is an important part of creating effective advertising layouts...
Time.
Using a large visual.
Work.
Browser

17. How does a group reach a decision by consensus?
Respondents are more likely to misunderstand online questionnaires.
Specific credit-card procedures.
Plan future business activities.
Each member agrees to the same course of action.

18. Companies obtain internal information about their various business activities to operate effectively by monitoring
Internal records.
Cheating.
Economic
Something was sent with the letter.

19. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Many levels of menu items that rise to a narrow point.
Accomodate
An airline flying customers to their destination.
Package.

20. What is the core product that cruise lines provide passengers?
Board game.
Competing.
Possible objections.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

21. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Check for and mark all errors in the ad.
Board game.
Approach.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

22. To give others something they need or want
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Accomodate
Hire employees.
Cheating.

23. Certain types of drawing media make it possible to
Modify existing photographs.
Borrow funds.
Employees can reduce their risk for accidents by practicing good health habits.
The business's image.

24. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Package.
Each member agrees to the same course of action.
Follow the instructions on the computer terminal screen.
Employees can reduce their risk for accidents by practicing good health habits.

25. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Flexible work schedules.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Prepare a report.
Follow the instructions on the computer terminal screen.

26. Which of the following is a purpose of using color in advertising...
Bid process.
Offer dissimilar products.
Written reports.
To affect a mood.

27. Managers who make a return on the business investment are
Making a profit.
To affect a mood.
Specific. Goals should be as specific as possible - not stated in general terms.
Travel Planning - the agent acts as a middle man.

28. Which of the following is a characteristic of travel and tourism marketing...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Flexible work schedules.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Company handbook.

29. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Fear the unknown.
Being efficient.
Ask clarifying questions often.
Room accommodations that the guest has selected in the past.

30. What do businesses often need to do to continue operating when they experience negative cash flow?
Borrow funds.
Many levels of menu items that rise to a narrow point.
Type
Specific credit-card procedures.

31. In what situation would vertical conflict in a channel of distribution?

32. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Smile often. They can be 'heard' over the phone.
Baby Sitting.
Employee.

33. What is a guideline employees should follow to be good listeners?
Marketing.
To affect a mood.
Work.
Ask clarifying questions often.

34. What does an enclosure notation in a business letter signify?
Guide the actions of others.
Many levels of menu items that rise to a narrow point.
Employee.
Something was sent with the letter.

35. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Retaining.
Agree on ground rules for behavior.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Maintaining.

36. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Marketing.
Employees can reduce their risk for accidents by practicing good health habits.
Prepare a report.
Type

37. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Using a News Release.
Borrow funds.
Fear the unknown.

38. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Follow the instructions on the computer terminal screen.
Supporting Documents.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

39. Why do business managers often prepare and use presentation software to support reports?
Browser
Specific. Goals should be as specific as possible - not stated in general terms.
To simplify complex information.
Create a mailing list.

40. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Product/service management.
Plan future business activities.
To simplify complex information.

41. What is an advantage of specialization of labor?
Suggestion.
Promotion.
Internal records.
Increased production.

42. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Yes - he should already have sent a follow-up letter.
Meeting deadlines.
Medical kit and cellular phone.
Being efficient.

43. Feedback that you receive from self-evaluation is called __________ feedback.
Internal. This is information you obtain by constantly monitoring your own actions.
Supporting Documents.
Borrow funds.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

44. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Marketing.
Asking for clarification.
Network with others who have expertise in the industry.
Hospitality and recreation cluster

45. Business accounting information often is summarized In which of the following types of financial statements...
Fear the unknown.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Possible objections.

46. A change leader might find it difficult to get support from others in a group because the others may
Work.
It allows you to have a year-long budget in place at all times.
Fear the unknown.
The dependability of the supplier

47. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Meeting deadlines.
Agree on ground rules for behavior.
Close.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

48. What service would be distributed by producer to agent to consumer?
Product/service management.
Travel Planning - the agent acts as a middle man.
Believe they have no control over their behavior.
Cheating.

49. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
To increase profit.
Selling goods.
Prepare a report.
Marketing.

50. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
The business's image.
Package.
Being efficient.
Flexible work schedules.