Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Managers who make a return on the business investment are
Accomodate
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
It allows you to have a year-long budget in place at all times.
Making a profit.

2. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Browser
Each member agrees to the same course of action.
Retaining.
Antirobbery systems.

3. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Increased production.
Bid process.
Maintaining.
Hidden costs.

4. What is a technique that can be used to provide a positive attitude over the phone?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

5. Three types of communication usually found in a business with a formal communication newtwork are...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Accomodate
Borrow funds.
Making a profit.

6. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Company handbook.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Hospitality

7. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Close.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Room accommodations that the guest has selected in the past.

8. To develop effective political relationships within an organization - it is important for an individual to
Be a team player.
Bid process.
Equilibrium. Also called market clearing price.
Retaining.

9. Companies obtain internal information about their various business activities to operate effectively by monitoring
Create a mailing list.
Internal records.
Purchasing.
It allows you to have a year-long budget in place at all times.

10. What is an advantage of specialization of labor?
Asking for clarification.
Written reports.
Jurisdiction. Some courts do specific types of disputes etc.
Increased production.

11. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Increased production.
Hospitality
Cheating.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

12. What is a type of material often included as attachment to the appendix of short reports?
To simplify complex information.
Supporting Documents.
Approach.
Motel.

13. What is a business calculating when it determines how much it earns from the sale of one additional item?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Board game.
Using a News Release.
Borrow funds.

14. Products that are available when they are needed have a ____ utility.
Time.
Specific credit-card procedures.
Remain competitive.
Motel.

15. Feedback that you receive from self-evaluation is called __________ feedback.
Database.
Internal. This is information you obtain by constantly monitoring your own actions.
Remain competitive.
Medical kit and cellular phone.

16. When developing persuasive business letters it is important for the writer to think about the reader's...?
Money.
Flexible work schedules.
Remain competitive.
Possible objections.

17. Publications that provide specific information about particular fields and new products and styles are known as
Hire employees.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Supporting Documents.

18. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Something was sent with the letter.
Remain competitive.
Specific. Goals should be as specific as possible - not stated in general terms.
Check for and mark all errors in the ad.

19. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Jurisdiction. Some courts do specific types of disputes etc.
Economic
Believe they have no control over their behavior.
Cheating.

20. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Asking for clarification.
Hire employees.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Package.

21. One of the barriers to assertiveness for some people is that they
Believe they have no control over their behavior.
Follow the instructions on the computer terminal screen.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Money.

22. Which of the following has a significant impact on the composition of a print ad...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Cheating.
Color Harmonies
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

23. In what primary way does a T account benefit an accountant in maintaining financial records?
Respondents are more likely to misunderstand online questionnaires.
Be a team player.
It is legal to overbook a flight.
Shows the parts of a business transaction.

24. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Purchasing.
Promotion.
Bid process.
Company handbook.

25. What does an enclosure notation in a business letter signify?
Retaining.
Something was sent with the letter.
Increased production.
Shows the parts of a business transaction.

26. Which of the following is a true statement about accident prevention...
Each member agrees to the same course of action.
Employees can reduce their risk for accidents by practicing good health habits.
Guide the actions of others.
Equilibrium. Also called market clearing price.

27. Access control systems - video systems - and cash-control devices are all
Antirobbery systems.
Network with others who have expertise in the industry.
Room accommodations that the guest has selected in the past.
To increase profit.

28. Which of the following is a consideration when a restaurant is selecting suppliers
Ask clarifying questions often.
Believe they have no control over their behavior.
Company handbook.
The dependability of the supplier

29. What service would be distributed by producer to agent to consumer?
Travel Planning - the agent acts as a middle man.
Create a mailing list.
Selling goods.
Purchasing.

30. Information that will help with the decision-making process
Written reports.
It allows you to have a year-long budget in place at all times.
Prepare a report.
Hospitality

31. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Purchasing.
Remain competitive.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Guide the actions of others.

32. What is the core product that cruise lines provide passengers?
Jurisdiction. Some courts do specific types of disputes etc.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Employee.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

33. Certain types of drawing media make it possible to
Noninteractive content
Employees can reduce their risk for accidents by practicing good health habits.
Modify existing photographs.
Yes - he should already have sent a follow-up letter.

34. When you know your group's purpose what should you do next in a discussion?
To simplify complex information.
Specific. Goals should be as specific as possible - not stated in general terms.
Travel Planning - the agent acts as a middle man.
Agree on ground rules for behavior.

35. To give others something they need or want
Accomodate
Color Harmonies
Prepare a report.
Competing.

36. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Cheating.
Believe they have no control over their behavior.
Time.
Purchasing.

37. What do companies try to accomplish when extending credit to customers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Work.
Type
Check for and mark all errors in the ad.

38. In what situation would vertical conflict in a channel of distribution?

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

39. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Employee.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Meeting deadlines.
Many levels of menu items that rise to a narrow point.

40. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Specific. Goals should be as specific as possible - not stated in general terms.
Company handbook.
Promotion.
Agree on ground rules for behavior.

41. A hotel's employees are usually expected to dress in a manner which reflects

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

42. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Noninteractive content
Suggestion.
Company handbook.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

43. What is not a barrier to effective verbal communication?
Written reports.
Ask clarifying questions often.
Asking for clarification.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

44. What do managers often do after a project has been successfully completed?
Yes - he should already have sent a follow-up letter.
Bid process.
Respondents are more likely to misunderstand online questionnaires.
Prepare a report.

45. Occupations involved in providing pleasure for people involved in leisure-time activities
Travel Planning - the agent acts as a middle man.
Hospitality and recreation cluster
Purchasing.
Hidden costs.

46. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Meeting deadlines.
Time.
Medical kit and cellular phone.
Product extensions. A product extension is a good or service added to an existing product line or product category.

47. Which of the following often is an important part of creating effective advertising layouts...
Supporting Documents.
Using a large visual.
Yes - he should already have sent a follow-up letter.
Smile often. They can be 'heard' over the phone.

48. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
An airline flying customers to their destination.
Flexible work schedules.
Close.
Money.

49. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Possible objections.
Suggestion.
Network with others who have expertise in the industry.
Product/service management.

50. Indirect cmpetition occurs only between businesses that_______?
Specific. Goals should be as specific as possible - not stated in general terms.
Offer dissimilar products.
Internal records.
Written reports.