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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In what situation would vertical conflict in a channel of distribution?

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2. Internet Explorer is an example of __________ software
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Browser
Jurisdiction. Some courts do specific types of disputes etc.
Product/service management.

3. Finance is the business function that involves managing
Money.
Believe they have no control over their behavior.
Using a News Release.
Jurisdiction. Some courts do specific types of disputes etc.

4. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
Using a News Release.
Marketing.
Making a profit.

5. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Work.
Suggestion.
Borrow funds.
Friends.

6. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Antirobbery systems.
Borrow funds.
Hospitality
Employee.

7. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Respondents are more likely to misunderstand online questionnaires.
Close.
Competing.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

8. Which of the following often is an important part of creating effective advertising layouts...
Written reports.
Using a large visual.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
The business's image.

9. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Room accommodations that the guest has selected in the past.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Using a large visual.
Hidden costs.

10. Companies obtain internal information about their various business activities to operate effectively by monitoring
Internal records.
Browser
Retaining.
Board game.

11. What is a technique that can be used to provide a positive attitude over the phone?

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12. What is not a barrier to effective verbal communication?
Asking for clarification.
Color Harmonies
Antirobbery systems.
Medical kit and cellular phone.

13. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
Accomodate
Flexible work schedules.
Economic

14. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Hire employees.
Motel.
Package.
Product extensions. A product extension is a good or service added to an existing product line or product category.

15. When you know your group's purpose what should you do next in a discussion?
Employee.
Agree on ground rules for behavior.
Travel Planning - the agent acts as a middle man.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

16. When developing persuasive business letters it is important for the writer to think about the reader's...?
Check for and mark all errors in the ad.
Believe they have no control over their behavior.
Possible objections.
Remain competitive.

17. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Follow the instructions on the computer terminal screen.
Browser
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Specific. Goals should be as specific as possible - not stated in general terms.

18. To prevent point-of-sale fraud - businesses usually use
Hire employees.
Travel Planning - the agent acts as a middle man.
Medical kit and cellular phone.
Specific credit-card procedures.

19. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
Hospitality and recreation cluster
Selling goods.
Respondents are more likely to misunderstand online questionnaires.

20. Which of the following is a purpose of using color in advertising...
To affect a mood.
Room accommodations that the guest has selected in the past.
Accomodate
Competing.

21. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Agree on ground rules for behavior.
The dependability of the supplier
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Noninteractive content

22. Which of the following statements regarding using the Internet to administer questionnaires is true...
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Respondents are more likely to misunderstand online questionnaires.
Employee.
Economic

23. What service would be distributed by producer to agent to consumer?
Product/service management.
It allows you to have a year-long budget in place at all times.
An airline flying customers to their destination.
Travel Planning - the agent acts as a middle man.

24. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Marketing.
Purchasing.
Browser
An airline flying customers to their destination.

25. One of the barriers to assertiveness for some people is that they
To simplify complex information.
Room accommodations that the guest has selected in the past.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Believe they have no control over their behavior.

26. Before returning an advertising proof to the newspaper - the advertiser should
Bid process.
Check for and mark all errors in the ad.
Browser
Modify existing photographs.

27. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Competing.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Purchasing.
Prepare a report.

28. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
To increase profit.
Network with others who have expertise in the industry.
Specific. Goals should be as specific as possible - not stated in general terms.

29. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Medical kit and cellular phone.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Offer dissimilar products.
Company handbook.

30. What do companies try to accomplish when extending credit to customers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Color Harmonies
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

31. Products that are available when they are needed have a ____ utility.
Respondents are more likely to misunderstand online questionnaires.
Employees can reduce their risk for accidents by practicing good health habits.
Time.
Initiative.

32. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Initiative.
Accomodate
Money.
Product/service management.

33. What does an enclosure notation in a business letter signify?
Equilibrium. Also called market clearing price.
Hospitality and recreation cluster
Promotion.
Something was sent with the letter.

34. In what primary way does a T account benefit an accountant in maintaining financial records?
Room accommodations that the guest has selected in the past.
Shows the parts of a business transaction.
It allows you to have a year-long budget in place at all times.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

35. Access control systems - video systems - and cash-control devices are all
Jurisdiction. Some courts do specific types of disputes etc.
Antirobbery systems.
Economic
Create a mailing list.

36. What do managers often do after a project has been successfully completed?
Prepare a report.
Type
Guide the actions of others.
Package.

37. Why do business managers often prepare and use presentation software to support reports?
To simplify complex information.
Hire employees.
Approach.
Each member agrees to the same course of action.

38. To develop effective political relationships within an organization - it is important for an individual to
Believe they have no control over their behavior.
Hospitality and recreation cluster
Shows the parts of a business transaction.
Be a team player.

39. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Noninteractive content
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Using a News Release.
Specific. Goals should be as specific as possible - not stated in general terms.

40. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Baby Sitting.
It is legal to overbook a flight.
Network with others who have expertise in the industry.
To increase profit.

41. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Purchasing.
Board game.
Company handbook.

42. Research data displayed in charts - tables - and maps are an example of
The business's image.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Maintaining.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

43. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Marketing.
Maintaining.
Time.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

44. The friendly reception and treatment of guests
Purchasing.
Board game.
Hospitality
Yes - he should already have sent a follow-up letter.

45. One of the most effective methods of locating job leads is asking for tips from...
Money.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Close.
Friends.

46. Which of the following is a true statement about accident prevention...
An airline flying customers to their destination.
Money.
Product/service management.
Employees can reduce their risk for accidents by practicing good health habits.

47. Which of the following is an advantage of a rolling budget?
It allows you to have a year-long budget in place at all times.
Employee.
An airline flying customers to their destination.
Modify existing photographs.

48. What is a guideline employees should follow to be good listeners?
Database.
Ask clarifying questions often.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
The business's image.

49. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Browser
Product extensions. A product extension is a good or service added to an existing product line or product category.
Motel.
Board game.

50. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Work.
Silent customers.
Offer dissimilar products.
Employees can reduce their risk for accidents by practicing good health habits.

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Hospitality And Tourism

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