Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...






2. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?






3. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...






4. A hotel's employees are usually expected to dress in a manner which reflects

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5. Access control systems - video systems - and cash-control devices are all






6. What service would be distributed by producer to agent to consumer?






7. Which of the following statements regarding using the Internet to administer questionnaires is true...






8. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...






9. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...






10. Which of the following is a way to show interest and enthusiasm...






11. When you know your group's purpose what should you do next in a discussion?






12. The development of goods and services that best satisfy consumer needs and wants is a major goal of






13. Companies obtain internal information about their various business activities to operate effectively by monitoring






14. Products that are available when they are needed have a ____ utility.






15. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?






16. To prevent point-of-sale fraud - businesses usually use






17. What is the core product that cruise lines provide passengers?






18. What is a business calculating when it determines how much it earns from the sale of one additional item?






19. An important factor that affects the legal procedure is?






20. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






21. What is not a barrier to effective verbal communication?






22. Maintaining comprehensive records about its customers' purchasing habits helps a company to






23. The friendly reception and treatment of guests






24. Which of the following would not be part of the responsibilities of a hotel's maintenance department...






25. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of






26. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays






27. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...






28. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to






29. To develop effective political relationships within an organization - it is important for an individual to






30. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se






31. Publications that provide specific information about particular fields and new products and styles are known as






32. Why do business managers often prepare and use presentation software to support reports?






33. What do managers often do after a project has been successfully completed?






34. Which of the following is an advantage of a rolling budget?






35. An important aspect of typography in advertising involves the effective use of






36. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...






37. To give others something they need or want






38. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.






39. In what primary way does a T account benefit an accountant in maintaining financial records?






40. Feedback that you receive from self-evaluation is called __________ feedback.






41. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of






42. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...






43. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the






44. Which of the following is a true statement about accident prevention...






45. One of the responsibilities of the business activity mof human resources management is to?






46. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff






47. Finance is the business function that involves managing






48. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...






49. Business accounting information often is summarized In which of the following types of financial statements...






50. Indirect cmpetition occurs only between businesses that_______?