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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is not a barrier to effective verbal communication?
Asking for clarification.
Type
Antirobbery systems.
Create a mailing list.

2. One of the barriers to assertiveness for some people is that they
Equilibrium. Also called market clearing price.
Believe they have no control over their behavior.
Promotion.
The business's image.

3. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Check for and mark all errors in the ad.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Be a team player.
Network with others who have expertise in the industry.

4. Which of the following is a characteristic of travel and tourism marketing...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Each member agrees to the same course of action.
Agree on ground rules for behavior.
Flexible work schedules.

5. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Initiative.
Economic
Prepare a report.
Time.

6. Three types of communication usually found in a business with a formal communication newtwork are...
Guide the actions of others.
Maintaining.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Close.

7. In what primary way does a T account benefit an accountant in maintaining financial records?
Create a mailing list.
Promotion.
It allows you to have a year-long budget in place at all times.
Shows the parts of a business transaction.

8. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Using a large visual.
Room accommodations that the guest has selected in the past.
To increase profit.

9. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Promotion.
Making a profit.
Travel Planning - the agent acts as a middle man.
Bid process.

10. Which of the following is a way to show interest and enthusiasm...
Time.
Hospitality and recreation cluster
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Meeting deadlines.

11. Before returning an advertising proof to the newspaper - the advertiser should
Maintaining.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Check for and mark all errors in the ad.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

12. An important aspect of typography in advertising involves the effective use of
Using a large visual.
It is legal to overbook a flight.
Type
Package.

13. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Prepare a report.
Competing.
Plan future business activities.

14. Which of the following is a consideration when a restaurant is selecting suppliers
Be a team player.
The dependability of the supplier
Company handbook.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

15. Which of the following often is an important part of creating effective advertising layouts...
Create a mailing list.
Network with others who have expertise in the industry.
Purchasing.
Using a large visual.

16. It is usually most effective for goals to be phrased in __________ terms.
To simplify complex information.
Hospitality and recreation cluster
Specific. Goals should be as specific as possible - not stated in general terms.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

17. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
Check for and mark all errors in the ad.
Network with others who have expertise in the industry.
Specific credit-card procedures.

18. What does the airline have the right to do when booking?
It is legal to overbook a flight.
Specific credit-card procedures.
Create a mailing list.
Motel.

19. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Marketing.
Network with others who have expertise in the industry.
Noninteractive content
Employee.

20. Finance is the business function that involves managing
An open also know as public corporation where investors can buy stock.
Selling goods.
Money.
Package.

21. When developing persuasive business letters it is important for the writer to think about the reader's...?
Possible objections.
Economic
Room accommodations that the guest has selected in the past.
Follow the instructions on the computer terminal screen.

22. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Product/service management.
Being efficient.
Written reports.
Using a large visual.

23. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
Initiative.
Board game.
Money.

24. What is an example of distribution in the travel and tourism industry?
Using a News Release.
An airline flying customers to their destination.
Being efficient.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

25. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Motel.
Database.
Browser
Many levels of menu items that rise to a narrow point.

26. The friendly reception and treatment of guests
Maintaining.
Accomodate
Initiative.
Hospitality

27. Which of the following has a significant impact on the composition of a print ad...
Antirobbery systems.
Color Harmonies
To affect a mood.
Time.

28. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Maintaining.
Asking for clarification.
Marketing.
Promotion.

29. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Employee.
Board game.
Create a mailing list.
Ask clarifying questions often.

30. Certain types of drawing media make it possible to
Motel.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Modify existing photographs.
The dependability of the supplier

31. Business accounting information often is summarized In which of the following types of financial statements...
Plan future business activities.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Close.
Supporting Documents.

32. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Medical kit and cellular phone.
Marketing.
Network with others who have expertise in the industry.
Specific. Goals should be as specific as possible - not stated in general terms.

33. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Color Harmonies
Modify existing photographs.
Meeting deadlines.
Work.

34. One of the most effective methods of locating job leads is asking for tips from...
Guide the actions of others.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Hidden costs.
Friends.

35. A change leader might find it difficult to get support from others in a group because the others may
Written reports.
Plan future business activities.
Fear the unknown.
Database.

36. To develop effective political relationships within an organization - it is important for an individual to
Approach.
Hospitality
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Be a team player.

37. What is the core product that cruise lines provide passengers?
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
An open also know as public corporation where investors can buy stock.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Board game.

38. An important factor that affects the legal procedure is?
Jurisdiction. Some courts do specific types of disputes etc.
Internal. This is information you obtain by constantly monitoring your own actions.
Plan future business activities.
Baby Sitting.

39. Which of the following statements regarding using the Internet to administer questionnaires is true...
Work.
Antirobbery systems.
Respondents are more likely to misunderstand online questionnaires.
Package.

40. In what situation would vertical conflict in a channel of distribution?

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41. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Something was sent with the letter.
Be a team player.
Suggestion.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

42. What is a guideline employees should follow to be good listeners?
Possible objections.
Hospitality and recreation cluster
Employee.
Ask clarifying questions often.

43. What is a business calculating when it determines how much it earns from the sale of one additional item?
Being efficient.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
To affect a mood.
Package.

44. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Color Harmonies
Product/service management.
An open also know as public corporation where investors can buy stock.

45. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Product/service management.
Board game.
Database.
Product extensions. A product extension is a good or service added to an existing product line or product category.

46. Why do business managers often prepare and use presentation software to support reports?
To simplify complex information.
Possible objections.
Agree on ground rules for behavior.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

47. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Medical kit and cellular phone.
Room accommodations that the guest has selected in the past.
Ask clarifying questions often.
Remain competitive.

48. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Each member agrees to the same course of action.
Medical kit and cellular phone.
Ask clarifying questions often.
Flexible work schedules.

49. To prevent point-of-sale fraud - businesses usually use
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Each member agrees to the same course of action.
Specific credit-card procedures.
Economic

50. What is a type of material often included as attachment to the appendix of short reports?
Initiative.
Meeting deadlines.
Prepare a report.
Supporting Documents.