Test your basic knowledge |

Hospitality And Tourism

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Which of the following would not be part of the responsibilities of a hotel's maintenance department...






2. What hospitality service is a hotel employee most likely to recommend to a guest with young children?






3. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.






4. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of






5. Information that will help with the decision-making process






6. An important factor that affects the legal procedure is?






7. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.






8. One of the barriers to assertiveness for some people is that they






9. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?






10. To give others something they need or want






11. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...






12. An important aspect of typography in advertising involves the effective use of






13. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...






14. Access control systems - video systems - and cash-control devices are all






15. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of






16. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?






17. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?






18. Three types of communication usually found in a business with a formal communication newtwork are...






19. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays






20. When a business keeps a risk because management is unaware of it - the business is _______ the risk.






21. Which of the following is a way to show interest and enthusiasm...






22. When developing persuasive business letters it is important for the writer to think about the reader's...?






23. What do companies try to accomplish when extending credit to customers?






24. What does the airline have the right to do when booking?






25. What is the core product that cruise lines provide passengers?






26. Why do business managers often prepare and use presentation software to support reports?






27. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.






28. Companies obtain internal information about their various business activities to operate effectively by monitoring






29. Feedback that you receive from self-evaluation is called __________ feedback.






30. Which of the following often is an important part of creating effective advertising layouts...






31. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...






32. What is a guideline employees should follow to be good listeners?






33. Occupations involved in providing pleasure for people involved in leisure-time activities






34. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...






35. Which of the following is a purpose of using color in advertising...






36. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel






37. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating






38. One of the most effective methods of locating job leads is asking for tips from...






39. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's






40. How does a group reach a decision by consensus?






41. It is usually most effective for goals to be phrased in __________ terms.






42. Which of the following has a significant impact on the composition of a print ad...






43. In what situation would vertical conflict in a channel of distribution?

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44. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to






45. The friendly reception and treatment of guests






46. Participating in community outreach activities might be considered a form of






47. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...






48. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...






49. Products that are available when they are needed have a ____ utility.






50. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of