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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An important factor that affects the legal procedure is?
Competing.
Cheating.
Jurisdiction. Some courts do specific types of disputes etc.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

2. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Equilibrium. Also called market clearing price.
Initiative.
Hidden costs.
Cheating.

3. Which of the following is a consideration when a restaurant is selecting suppliers
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
The dependability of the supplier
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Suggestion.

4. Products that are available when they are needed have a ____ utility.
Specific credit-card procedures.
Time.
An open also know as public corporation where investors can buy stock.
Being efficient.

5. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Medical kit and cellular phone.
Supporting Documents.
Cheating.
Follow the instructions on the computer terminal screen.

6. Access control systems - video systems - and cash-control devices are all
Yes - he should already have sent a follow-up letter.
An airline flying customers to their destination.
Color Harmonies
Antirobbery systems.

7. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Suggestion.
Board game.
Equilibrium. Also called market clearing price.
Each member agrees to the same course of action.

8. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Friends.
Initiative.
Medical kit and cellular phone.
Create a mailing list.

9. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Medical kit and cellular phone.
Jurisdiction. Some courts do specific types of disputes etc.
Employee.
Believe they have no control over their behavior.

10. What do businesses often need to do to continue operating when they experience negative cash flow?
Travel Planning - the agent acts as a middle man.
Hidden costs.
Borrow funds.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

11. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Work.
Cheating.
Create a mailing list.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

12. Participating in community outreach activities might be considered a form of
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Noninteractive content
Promotion.
Medical kit and cellular phone.

13. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Baby Sitting.
Economic
Silent customers.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

14. Internet Explorer is an example of __________ software
Browser
Money.
Hire employees.
Believe they have no control over their behavior.

15. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
To increase profit.
Each member agrees to the same course of action.
Marketing.
Ask clarifying questions often.

16. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Something was sent with the letter.
Competing.
Guide the actions of others.
Product/service management.

17. Indirect cmpetition occurs only between businesses that_______?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Flexible work schedules.
Competing.
Offer dissimilar products.

18. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Modify existing photographs.
Type
Internal records.
Close.

19. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Offer dissimilar products.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

20. What do managers often do after a project has been successfully completed?
Prepare a report.
Type
Competing.
Internal records.

21. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Written reports.
Competing.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Shows the parts of a business transaction.

22. To prevent point-of-sale fraud - businesses usually use
Specific credit-card procedures.
Competing.
It is legal to overbook a flight.
Hospitality and recreation cluster

23. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Network with others who have expertise in the industry.
Hidden costs.
Supporting Documents.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

24. Three types of communication usually found in a business with a formal communication newtwork are...
Retaining.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Many levels of menu items that rise to a narrow point.

25. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Economic
Hire employees.
Internal records.
Being efficient.

26. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Suggestion.
Money.
Company handbook.
Package.

27. What does an enclosure notation in a business letter signify?
Agree on ground rules for behavior.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Jurisdiction. Some courts do specific types of disputes etc.
Something was sent with the letter.

28. Why do business managers often prepare and use presentation software to support reports?
Using a News Release.
Silent customers.
To simplify complex information.
Borrow funds.

29. When developing persuasive business letters it is important for the writer to think about the reader's...?
Using a large visual.
Employees can reduce their risk for accidents by practicing good health habits.
Time.
Possible objections.

30. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Suggestion.
To increase profit.
Database.
Board game.

31. Which of the following is a way to show interest and enthusiasm...
Meeting deadlines.
Check for and mark all errors in the ad.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
It allows you to have a year-long budget in place at all times.

32. What is not a barrier to effective verbal communication?
Asking for clarification.
To affect a mood.
Database.
Browser

33. Occupations involved in providing pleasure for people involved in leisure-time activities
Hospitality and recreation cluster
Shows the parts of a business transaction.
Follow the instructions on the computer terminal screen.
Check for and mark all errors in the ad.

34. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Bid process.
Hospitality
Time.
Remain competitive.

35. What service would be distributed by producer to agent to consumer?
Travel Planning - the agent acts as a middle man.
Create a mailing list.
Follow the instructions on the computer terminal screen.
Being efficient.

36. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Approach.
Remain competitive.
Economic

37. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Borrow funds.
Type
Antirobbery systems.
Retaining.

38. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Selling goods.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Equilibrium. Also called market clearing price.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

39. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Room accommodations that the guest has selected in the past.
Believe they have no control over their behavior.
Increased production.
Possible objections.

40. Feedback that you receive from self-evaluation is called __________ feedback.
Retaining.
Internal. This is information you obtain by constantly monitoring your own actions.
Many levels of menu items that rise to a narrow point.
Being efficient.

41. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Internal. This is information you obtain by constantly monitoring your own actions.
Agree on ground rules for behavior.
Work.
Jurisdiction. Some courts do specific types of disputes etc.

42. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Maintaining.
To simplify complex information.
Purchasing.
An airline flying customers to their destination.

43. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
It is legal to overbook a flight.
Fear the unknown.
Baby Sitting.
Employee.

44. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
An airline flying customers to their destination.
Medical kit and cellular phone.

45. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Employees can reduce their risk for accidents by practicing good health habits.
Cheating.
Company handbook.
Hidden costs.

46. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Offer dissimilar products.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Using a large visual.
Using a News Release.

47. Which of the following is a purpose of using color in advertising...
Promotion.
To affect a mood.
Maintaining.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

48. The friendly reception and treatment of guests
Travel Planning - the agent acts as a middle man.
Hospitality
Room accommodations that the guest has selected in the past.
Increased production.

49. In what primary way does a T account benefit an accountant in maintaining financial records?
Maintaining.
Borrow funds.
Prepare a report.
Shows the parts of a business transaction.

50. To give others something they need or want
Follow the instructions on the computer terminal screen.
It allows you to have a year-long budget in place at all times.
Accomodate
Maintaining.