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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Hospitality and recreation cluster
Meeting deadlines.
Baby Sitting.
Hospitality

2. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Prepare a report.
Competing.
Being efficient.
Follow the instructions on the computer terminal screen.

3. Why do business managers often prepare and use presentation software to support reports?
To simplify complex information.
Agree on ground rules for behavior.
Silent customers.
Retaining.

4. Which of the following is an advantage of a rolling budget?
Network with others who have expertise in the industry.
An open also know as public corporation where investors can buy stock.
It allows you to have a year-long budget in place at all times.
Ask clarifying questions often.

5. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Promotion.
Board game.
Check for and mark all errors in the ad.

6. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Baby Sitting.
Money.
Guide the actions of others.

7. Which of the following is a true statement about accident prevention...
Competing.
Using a News Release.
Be a team player.
Employees can reduce their risk for accidents by practicing good health habits.

8. To give others something they need or want
Product extensions. A product extension is a good or service added to an existing product line or product category.
Smile often. They can be 'heard' over the phone.
Accomodate
Employee.

9. One of the barriers to assertiveness for some people is that they
Travel Planning - the agent acts as a middle man.
Believe they have no control over their behavior.
Hire employees.
Plan future business activities.

10. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Something was sent with the letter.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Economic
Each member agrees to the same course of action.

11. Which of the following is a consideration when a restaurant is selecting suppliers
Respondents are more likely to misunderstand online questionnaires.
Using a large visual.
Color Harmonies
The dependability of the supplier

12. What is a technique that can be used to provide a positive attitude over the phone?

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13. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Cheating.
To simplify complex information.
An open also know as public corporation where investors can buy stock.
Bid process.

14. Internet Explorer is an example of __________ software
Browser
Ask clarifying questions often.
Promotion.
Offer dissimilar products.

15. Which of the following is a purpose of using color in advertising...
To affect a mood.
Follow the instructions on the computer terminal screen.
Shows the parts of a business transaction.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

16. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Competing.
Company handbook.
Network with others who have expertise in the industry.
Cheating.

17. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Fear the unknown.
Product/service management.
Hidden costs.
Remain competitive.

18. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Remain competitive.
Maintaining.
Time.
Database.

19. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Smile often. They can be 'heard' over the phone.
Database.
Approach.
Guide the actions of others.

20. When you know your group's purpose what should you do next in a discussion?
Internal. This is information you obtain by constantly monitoring your own actions.
Work.
Written reports.
Agree on ground rules for behavior.

21. What is a type of material often included as attachment to the appendix of short reports?
Time.
Supporting Documents.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Plan future business activities.

22. Managers who make a return on the business investment are
To affect a mood.
Plan future business activities.
Making a profit.
Internal records.

23. One of the responsibilities of the business activity mof human resources management is to?
Hire employees.
Database.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Offer dissimilar products.

24. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
To simplify complex information.
An open also know as public corporation where investors can buy stock.
Suggestion.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

25. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Money.
Internal. This is information you obtain by constantly monitoring your own actions.
Type
Remain competitive.

26. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
To affect a mood.
Internal records.
Color Harmonies
Flexible work schedules.

27. What service would be distributed by producer to agent to consumer?
Travel Planning - the agent acts as a middle man.
Database.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Many levels of menu items that rise to a narrow point.

28. A change leader might find it difficult to get support from others in a group because the others may
Promotion.
Be a team player.
Fear the unknown.
The dependability of the supplier

29. What is an advantage of specialization of labor?
Meeting deadlines.
Increased production.
Believe they have no control over their behavior.
Silent customers.

30. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Increased production.
Believe they have no control over their behavior.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Noninteractive content

31. Feedback that you receive from self-evaluation is called __________ feedback.
Follow the instructions on the computer terminal screen.
Using a large visual.
Flexible work schedules.
Internal. This is information you obtain by constantly monitoring your own actions.

32. What is the core product that cruise lines provide passengers?
Smile often. They can be 'heard' over the phone.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Close.
Database.

33. In what situation would vertical conflict in a channel of distribution?

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34. Which of the following is a way to show interest and enthusiasm...
Meeting deadlines.
Believe they have no control over their behavior.
Ask clarifying questions often.
Cheating.

35. An important factor that affects the legal procedure is?
Jurisdiction. Some courts do specific types of disputes etc.
Network with others who have expertise in the industry.
Using a News Release.
Possible objections.

36. What does the airline have the right to do when booking?
It is legal to overbook a flight.
An airline flying customers to their destination.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Travel Planning - the agent acts as a middle man.

37. Which of the following steps in the selling process would salespersons take first...
Money.
Marketing.
Using a large visual.
Approach.

38. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Cheating.
Close.
Suggestion.
To increase profit.

39. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Making a profit.
Hospitality and recreation cluster
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Retaining.

40. Companies obtain internal information about their various business activities to operate effectively by monitoring
Using a News Release.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Internal records.
Medical kit and cellular phone.

41. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Motel.
Database.
Asking for clarification.
Written reports.

42. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Ask clarifying questions often.
Accomodate
Silent customers.
Network with others who have expertise in the industry.

43. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Employees can reduce their risk for accidents by practicing good health habits.
Flexible work schedules.
Maintaining.
Work.

44. Which of the following is a characteristic of travel and tourism marketing...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Specific credit-card procedures.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

45. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Specific. Goals should be as specific as possible - not stated in general terms.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Hidden costs.

46. Occupations involved in providing pleasure for people involved in leisure-time activities
Product extensions. A product extension is a good or service added to an existing product line or product category.
Using a large visual.
Database.
Hospitality and recreation cluster

47. What do companies try to accomplish when extending credit to customers?
Company handbook.
Type
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Flexible work schedules.

48. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
Specific. Goals should be as specific as possible - not stated in general terms.
Using a large visual.
Making a profit.

49. What is not a barrier to effective verbal communication?
Money.
Cheating.
Medical kit and cellular phone.
Asking for clarification.

50. Finance is the business function that involves managing
Jurisdiction. Some courts do specific types of disputes etc.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Borrow funds.
Money.