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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is a guideline employees should follow to be good listeners?
Bid process.
Travel Planning - the agent acts as a middle man.
Ask clarifying questions often.
Equilibrium. Also called market clearing price.

2. Products that are available when they are needed have a ____ utility.
Suggestion.
Smile often. They can be 'heard' over the phone.
Time.
Fear the unknown.

3. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Competing.
The dependability of the supplier
To increase profit.
Fear the unknown.

4. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Remain competitive.
Hidden costs.
Plan future business activities.
Work.

5. When developing persuasive business letters it is important for the writer to think about the reader's...?
Color Harmonies
Hire employees.
Possible objections.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

6. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Equilibrium. Also called market clearing price.
Accomodate

7. Which of the following steps in the selling process would salespersons take first...
To simplify complex information.
Approach.
Guide the actions of others.
Promotion.

8. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Being efficient.
Agree on ground rules for behavior.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Hospitality and recreation cluster

9. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Employee.
Jurisdiction. Some courts do specific types of disputes etc.
Increased production.
Company handbook.

10. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Board game.
Be a team player.
Each member agrees to the same course of action.
Hospitality

11. To prevent point-of-sale fraud - businesses usually use
Hospitality
Specific credit-card procedures.
Remain competitive.
Time.

12. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Type
Database.
Board game.
Retaining.

13. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Time.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Smile often. They can be 'heard' over the phone.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

14. Which of the following statements regarding using the Internet to administer questionnaires is true...
Retaining.
Respondents are more likely to misunderstand online questionnaires.
Close.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

15. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Respondents are more likely to misunderstand online questionnaires.
An open also know as public corporation where investors can buy stock.
Bid process.
Work.

16. Which of the following often is an important part of creating effective advertising layouts...
Using a large visual.
Retaining.
Plan future business activities.
Respondents are more likely to misunderstand online questionnaires.

17. Which of the following is a way to show interest and enthusiasm...
Hidden costs.
Close.
Type
Meeting deadlines.

18. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Meeting deadlines.
Maintaining.
Suggestion.
Respondents are more likely to misunderstand online questionnaires.

19. Publications that provide specific information about particular fields and new products and styles are known as
Silent customers.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Agree on ground rules for behavior.
It is legal to overbook a flight.

20. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Selling goods.
Travel Planning - the agent acts as a middle man.
Check for and mark all errors in the ad.
Room accommodations that the guest has selected in the past.

21. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
The business's image.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Making a profit.

22. Which of the following is a characteristic of travel and tourism marketing...
Cheating.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Company handbook.
Promotion.

23. One of the responsibilities of the business activity mof human resources management is to?
Check for and mark all errors in the ad.
Plan future business activities.
To affect a mood.
Hire employees.

24. Which of the following is a purpose of using color in advertising...
Motel.
To affect a mood.
Possible objections.
It is legal to overbook a flight.

25. How does a group reach a decision by consensus?
Hospitality and recreation cluster
Competing.
Each member agrees to the same course of action.
Bid process.

26. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Modify existing photographs.
Close.
Noninteractive content
Meeting deadlines.

27. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Hidden costs.
Using a News Release.
Competing.
Many levels of menu items that rise to a narrow point.

28. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Room accommodations that the guest has selected in the past.
Something was sent with the letter.
Meeting deadlines.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

29. What service would be distributed by producer to agent to consumer?
Travel Planning - the agent acts as a middle man.
Suggestion.
Maintaining.
Jurisdiction. Some courts do specific types of disputes etc.

30. Occupations involved in providing pleasure for people involved in leisure-time activities
Bid process.
Medical kit and cellular phone.
Hospitality and recreation cluster
Offer dissimilar products.

31. Which of the following is a consideration when a restaurant is selecting suppliers
It allows you to have a year-long budget in place at all times.
Making a profit.
The dependability of the supplier
Possible objections.

32. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Medical kit and cellular phone.
Initiative.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Database.

33. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Borrow funds.
Hidden costs.
Ask clarifying questions often.
Specific credit-card procedures.

34. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Bid process.
Antirobbery systems.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Time.

35. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Employee.
Modify existing photographs.
Equilibrium. Also called market clearing price.
Competing.

36. An important aspect of typography in advertising involves the effective use of
Many levels of menu items that rise to a narrow point.
Type
An airline flying customers to their destination.
Jurisdiction. Some courts do specific types of disputes etc.

37. A hotel's employees are usually expected to dress in a manner which reflects

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38. Internet Explorer is an example of __________ software
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Browser
Friends.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

39. One of the barriers to assertiveness for some people is that they
Silent customers.
Believe they have no control over their behavior.
Economic
Using a large visual.

40. Indirect cmpetition occurs only between businesses that_______?
Money.
Offer dissimilar products.
Jurisdiction. Some courts do specific types of disputes etc.
Board game.

41. An important factor that affects the legal procedure is?
Fear the unknown.
Something was sent with the letter.
Jurisdiction. Some courts do specific types of disputes etc.
Browser

42. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Modify existing photographs.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Smile often. They can be 'heard' over the phone.
Bid process.

43. What is the core product that cruise lines provide passengers?
Medical kit and cellular phone.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Internal. This is information you obtain by constantly monitoring your own actions.
Prepare a report.

44. What do companies try to accomplish when extending credit to customers?
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Specific. Goals should be as specific as possible - not stated in general terms.
Medical kit and cellular phone.

45. Business accounting information often is summarized In which of the following types of financial statements...
Suggestion.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Believe they have no control over their behavior.
Hospitality and recreation cluster

46. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Network with others who have expertise in the industry.
The business's image.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

47. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Possible objections.
Economic
Yes - he should already have sent a follow-up letter.
Purchasing.

48. Finance is the business function that involves managing
Hire employees.
Money.
Bid process.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

49. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Bid process.
Database.
Employee.
Prepare a report.

50. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Silent customers.
Purchasing.
Plan future business activities.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel