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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Flexible work schedules.
Yes - he should already have sent a follow-up letter.
To increase profit.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

2. An important aspect of typography in advertising involves the effective use of
Offer dissimilar products.
To increase profit.
Type
It allows you to have a year-long budget in place at all times.

3. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Believe they have no control over their behavior.
Fear the unknown.
Baby Sitting.
Money.

4. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Purchasing.
Each member agrees to the same course of action.
Create a mailing list.
Package.

5. A change leader might find it difficult to get support from others in a group because the others may
Money.
Fear the unknown.
Prepare a report.
Travel Planning - the agent acts as a middle man.

6. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Employee.
Increased production.
Something was sent with the letter.
Package.

7. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
To simplify complex information.
To increase profit.
Flexible work schedules.
Internal. This is information you obtain by constantly monitoring your own actions.

8. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Hire employees.
Antirobbery systems.
To increase profit.
Hidden costs.

9. What is a guideline employees should follow to be good listeners?
Internal. This is information you obtain by constantly monitoring your own actions.
Ask clarifying questions often.
Using a News Release.
Accomodate

10. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Check for and mark all errors in the ad.
Employees can reduce their risk for accidents by practicing good health habits.
Believe they have no control over their behavior.

11. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Respondents are more likely to misunderstand online questionnaires.
Equilibrium. Also called market clearing price.
Specific credit-card procedures.
Package.

12. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Travel Planning - the agent acts as a middle man.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Retaining.
Offer dissimilar products.

13. To give others something they need or want
Silent customers.
Accomodate
Possible objections.
Work.

14. One of the responsibilities of the business activity mof human resources management is to?
To simplify complex information.
To increase profit.
Hire employees.
Baby Sitting.

15. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Bid process.
Color Harmonies
Employee.

16. Which of the following is a true statement about accident prevention...
Yes - he should already have sent a follow-up letter.
It is legal to overbook a flight.
Work.
Employees can reduce their risk for accidents by practicing good health habits.

17. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
Being efficient.
Each member agrees to the same course of action.
Guide the actions of others.

18. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Maintaining.
Follow the instructions on the computer terminal screen.
Hospitality

19. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Network with others who have expertise in the industry.
Guide the actions of others.
Work.
Product/service management.

20. What is a type of material often included as attachment to the appendix of short reports?
Supporting Documents.
Competing.
Guide the actions of others.
Believe they have no control over their behavior.

21. Before returning an advertising proof to the newspaper - the advertiser should
Hidden costs.
Check for and mark all errors in the ad.
Yes - he should already have sent a follow-up letter.
Marketing.

22. What do businesses often need to do to continue operating when they experience negative cash flow?
Smile often. They can be 'heard' over the phone.
Prepare a report.
Borrow funds.
Competing.

23. What is a technique that can be used to provide a positive attitude over the phone?

24. Which of the following is an advantage of a rolling budget?
It allows you to have a year-long budget in place at all times.
Using a large visual.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

25. Companies obtain internal information about their various business activities to operate effectively by monitoring
Internal records.
Borrow funds.
Smile often. They can be 'heard' over the phone.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

26. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Board game.
Jurisdiction. Some courts do specific types of disputes etc.
Work.
Create a mailing list.

27. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
To simplify complex information.
Follow the instructions on the computer terminal screen.
Using a News Release.
Ask clarifying questions often.

28. Occupations involved in providing pleasure for people involved in leisure-time activities
Possible objections.
Time.
Type
Hospitality and recreation cluster

29. What is not a barrier to effective verbal communication?
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Asking for clarification.
Work.
Board game.

30. Which of the following statements regarding using the Internet to administer questionnaires is true...
Respondents are more likely to misunderstand online questionnaires.
Color Harmonies
Shows the parts of a business transaction.
Noninteractive content

31. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
Written reports.
It allows you to have a year-long budget in place at all times.
To affect a mood.

32. Which of the following is a purpose of using color in advertising...
Possible objections.
To affect a mood.
Supporting Documents.
Network with others who have expertise in the industry.

33. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Medical kit and cellular phone.
Close.
Remain competitive.
Marketing.

34. In what situation would vertical conflict in a channel of distribution?

35. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Economic
Accomodate
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Be a team player.

36. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Economic
Retaining.
Agree on ground rules for behavior.
Internal. This is information you obtain by constantly monitoring your own actions.

37. The friendly reception and treatment of guests
Hospitality
Type
Specific credit-card procedures.
Yes - he should already have sent a follow-up letter.

38. Participating in community outreach activities might be considered a form of
Increased production.
Promotion.
Suggestion.
It allows you to have a year-long budget in place at all times.

39. An important factor that affects the legal procedure is?
Work.
Plan future business activities.
Antirobbery systems.
Jurisdiction. Some courts do specific types of disputes etc.

40. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Modify existing photographs.
Network with others who have expertise in the industry.
Database.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

41. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Motel.
Using a News Release.
Equilibrium. Also called market clearing price.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

42. Products that are available when they are needed have a ____ utility.
Time.
Friends.
Approach.
An open also know as public corporation where investors can buy stock.

43. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Being efficient.
Silent customers.
Internal. This is information you obtain by constantly monitoring your own actions.
Prepare a report.

44. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Room accommodations that the guest has selected in the past.
Asking for clarification.
Follow the instructions on the computer terminal screen.
Specific. Goals should be as specific as possible - not stated in general terms.

45. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Suggestion.
Competing.
Silent customers.

46. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Internal records.
Marketing.
Baby Sitting.
Friends.

47. Which of the following has a significant impact on the composition of a print ad...
Competing.
Check for and mark all errors in the ad.
It is legal to overbook a flight.
Color Harmonies

48. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Employees can reduce their risk for accidents by practicing good health habits.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Friends.
Plan future business activities.

49. When you know your group's purpose what should you do next in a discussion?
An open also know as public corporation where investors can buy stock.
Increased production.
Agree on ground rules for behavior.
Money.

50. When developing persuasive business letters it is important for the writer to think about the reader's...?
Check for and mark all errors in the ad.
Modify existing photographs.
An open also know as public corporation where investors can buy stock.
Possible objections.