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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Publications that provide specific information about particular fields and new products and styles are known as
Network with others who have expertise in the industry.
Something was sent with the letter.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Work.

2. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Close.
Database.
To simplify complex information.
Medical kit and cellular phone.

3. What does the airline have the right to do when booking?
Possible objections.
It is legal to overbook a flight.
Travel Planning - the agent acts as a middle man.
Selling goods.

4. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Plan future business activities.
The business's image.
Flexible work schedules.
It allows you to have a year-long budget in place at all times.

5. A hotel's employees are usually expected to dress in a manner which reflects

6. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Hidden costs.
Competing.
Employee.
Possible objections.

7. Finance is the business function that involves managing
Shows the parts of a business transaction.
Time.
Money.
Medical kit and cellular phone.

8. To prevent point-of-sale fraud - businesses usually use
Silent customers.
Retaining.
Hospitality
Specific credit-card procedures.

9. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
Many levels of menu items that rise to a narrow point.
Written reports.
Company handbook.

10. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Using a News Release.
Using a large visual.
Internal records.
Travel Planning - the agent acts as a middle man.

11. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Product extensions. A product extension is a good or service added to an existing product line or product category.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Smile often. They can be 'heard' over the phone.
It is legal to overbook a flight.

12. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Room accommodations that the guest has selected in the past.
To simplify complex information.
Company handbook.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

13. A change leader might find it difficult to get support from others in a group because the others may
Fear the unknown.
Product/service management.
Marketing.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

14. Which of the following is a characteristic of travel and tourism marketing...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Product/service management.
Jurisdiction. Some courts do specific types of disputes etc.
Create a mailing list.

15. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Respondents are more likely to misunderstand online questionnaires.
Silent customers.
Browser
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

16. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Suggestion.
Company handbook.

17. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Respondents are more likely to misunderstand online questionnaires.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
To increase profit.
Guide the actions of others.

18. Indirect cmpetition occurs only between businesses that_______?
Offer dissimilar products.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Remain competitive.
Check for and mark all errors in the ad.

19. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Work.
Plan future business activities.
Money.
Motel.

20. Business accounting information often is summarized In which of the following types of financial statements...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Maintaining.
Company handbook.
An airline flying customers to their destination.

21. Which of the following is a consideration when a restaurant is selecting suppliers
The dependability of the supplier
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
It allows you to have a year-long budget in place at all times.
Using a large visual.

22. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Many levels of menu items that rise to a narrow point.
Borrow funds.
Company handbook.

23. What do businesses often need to do to continue operating when they experience negative cash flow?
Smile often. They can be 'heard' over the phone.
Borrow funds.
Type
Promotion.

24. What do companies try to accomplish when extending credit to customers?
Marketing.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Be a team player.
Written reports.

25. Occupations involved in providing pleasure for people involved in leisure-time activities
Each member agrees to the same course of action.
Retaining.
Hospitality and recreation cluster
Written reports.

26. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Retaining.
Prepare a report.
Network with others who have expertise in the industry.
Fear the unknown.

27. Three types of communication usually found in a business with a formal communication newtwork are...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Using a News Release.
Check for and mark all errors in the ad.
Product extensions. A product extension is a good or service added to an existing product line or product category.

28. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Initiative.
Silent customers.
Offer dissimilar products.
Agree on ground rules for behavior.

29. Managers who make a return on the business investment are
Accomodate
Making a profit.
Database.
Promotion.

30. How does a group reach a decision by consensus?
Close.
Baby Sitting.
Each member agrees to the same course of action.
Believe they have no control over their behavior.

31. What is an advantage of specialization of labor?
Baby Sitting.
Hospitality and recreation cluster
Increased production.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

32. When developing persuasive business letters it is important for the writer to think about the reader's...?
Possible objections.
Ask clarifying questions often.
Hospitality and recreation cluster
Noninteractive content

33. One of the responsibilities of the business activity mof human resources management is to?
Hire employees.
It allows you to have a year-long budget in place at all times.
Asking for clarification.
Product/service management.

34. Research data displayed in charts - tables - and maps are an example of
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Board game.
Maintaining.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

35. Which of the following is a purpose of using color in advertising...
Using a News Release.
Remain competitive.
Hospitality and recreation cluster
To affect a mood.

36. To give others something they need or want
Each member agrees to the same course of action.
Promotion.
Being efficient.
Accomodate

37. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Remain competitive.
Each member agrees to the same course of action.
Network with others who have expertise in the industry.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

38. In what situation would vertical conflict in a channel of distribution?

39. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Many levels of menu items that rise to a narrow point.
To increase profit.
Selling goods.
Jurisdiction. Some courts do specific types of disputes etc.

40. An important factor that affects the legal procedure is?
Asking for clarification.
Close.
Jurisdiction. Some courts do specific types of disputes etc.
Smile often. They can be 'heard' over the phone.

41. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Create a mailing list.
Shows the parts of a business transaction.
Specific credit-card procedures.
To simplify complex information.

42. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Competing.
Follow the instructions on the computer terminal screen.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Asking for clarification.

43. In what primary way does a T account benefit an accountant in maintaining financial records?
Antirobbery systems.
Baby Sitting.
Company handbook.
Shows the parts of a business transaction.

44. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Purchasing.
Guide the actions of others.
Time.
Close.

45. Participating in community outreach activities might be considered a form of
Promotion.
An airline flying customers to their destination.
Yes - he should already have sent a follow-up letter.
Close.

46. One of the barriers to assertiveness for some people is that they
Each member agrees to the same course of action.
Agree on ground rules for behavior.
Create a mailing list.
Believe they have no control over their behavior.

47. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Room accommodations that the guest has selected in the past.
Economic
Internal records.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

48. It is usually most effective for goals to be phrased in __________ terms.
Employee.
Remain competitive.
Specific. Goals should be as specific as possible - not stated in general terms.
It is legal to overbook a flight.

49. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Employees can reduce their risk for accidents by practicing good health habits.
Noninteractive content
Package.
Suggestion.

50. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Employee.
The business's image.
Promotion.
Package.