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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Bid process.
Hire employees.
Borrow funds.
To simplify complex information.

2. What is a guideline employees should follow to be good listeners?
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Ask clarifying questions often.
The business's image.
The dependability of the supplier

3. What is the core product that cruise lines provide passengers?
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Making a profit.
An open also know as public corporation where investors can buy stock.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

4. Why do business managers often prepare and use presentation software to support reports?
Selling goods.
To simplify complex information.
Hospitality and recreation cluster
Network with others who have expertise in the industry.

5. Finance is the business function that involves managing
Hospitality and recreation cluster
Fear the unknown.
Hidden costs.
Money.

6. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Approach.
Written reports.
Money.
Equilibrium. Also called market clearing price.

7. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Time.
Equilibrium. Also called market clearing price.
Close.

8. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Using a large visual.
Board game.
Cheating.

9. When developing persuasive business letters it is important for the writer to think about the reader's...?
To simplify complex information.
Purchasing.
Meeting deadlines.
Possible objections.

10. In what primary way does a T account benefit an accountant in maintaining financial records?
Flexible work schedules.
Close.
It allows you to have a year-long budget in place at all times.
Shows the parts of a business transaction.

11. Which of the following is a way to show interest and enthusiasm...
Selling goods.
Agree on ground rules for behavior.
Meeting deadlines.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

12. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Database.
Being efficient.
Money.
Hire employees.

13. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Room accommodations that the guest has selected in the past.
Approach.
It is legal to overbook a flight.
Time.

14. Which of the following steps in the selling process would salespersons take first...
Flexible work schedules.
Approach.
Work.
Being efficient.

15. What is an example of distribution in the travel and tourism industry?
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Hidden costs.
Specific credit-card procedures.
An airline flying customers to their destination.

16. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Hire employees.
Money.
Possible objections.

17. Research data displayed in charts - tables - and maps are an example of
Product extensions. A product extension is a good or service added to an existing product line or product category.
Using a News Release.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

18. Three types of communication usually found in a business with a formal communication newtwork are...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Offer dissimilar products.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Respondents are more likely to misunderstand online questionnaires.

19. The friendly reception and treatment of guests
Each member agrees to the same course of action.
To increase profit.
Hospitality
Type

20. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Each member agrees to the same course of action.
Antirobbery systems.
Hospitality and recreation cluster
Flexible work schedules.

21. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Noninteractive content
Remain competitive.
Be a team player.
Database.

22. Publications that provide specific information about particular fields and new products and styles are known as
Agree on ground rules for behavior.
Possible objections.
Time.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

23. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Browser
Remain competitive.
Specific. Goals should be as specific as possible - not stated in general terms.
Each member agrees to the same course of action.

24. Which of the following is a purpose of using color in advertising...
Offer dissimilar products.
Follow the instructions on the computer terminal screen.
Purchasing.
To affect a mood.

25. What is a type of material often included as attachment to the appendix of short reports?
Smile often. They can be 'heard' over the phone.
Modify existing photographs.
Competing.
Supporting Documents.

26. Business accounting information often is summarized In which of the following types of financial statements...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Hospitality
Suggestion.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

27. One of the barriers to assertiveness for some people is that they
The dependability of the supplier
Time.
It allows you to have a year-long budget in place at all times.
Believe they have no control over their behavior.

28. Which of the following statements regarding using the Internet to administer questionnaires is true...
Respondents are more likely to misunderstand online questionnaires.
Being efficient.
Time.
Many levels of menu items that rise to a narrow point.

29. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Database.
Hospitality
Suggestion.
An open also know as public corporation where investors can buy stock.

30. Which of the following is an advantage of a rolling budget?
Bid process.
Believe they have no control over their behavior.
It allows you to have a year-long budget in place at all times.
Many levels of menu items that rise to a narrow point.

31. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Money.
Silent customers.
Prepare a report.
Product extensions. A product extension is a good or service added to an existing product line or product category.

32. A hotel's employees are usually expected to dress in a manner which reflects

33. What is a business calculating when it determines how much it earns from the sale of one additional item?
An open also know as public corporation where investors can buy stock.
Flexible work schedules.
Something was sent with the letter.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

34. What is an advantage of specialization of labor?
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Increased production.
Equilibrium. Also called market clearing price.
Asking for clarification.

35. What does the airline have the right to do when booking?
Fear the unknown.
It is legal to overbook a flight.
Close.
Ask clarifying questions often.

36. Which of the following has a significant impact on the composition of a print ad...
Asking for clarification.
Using a News Release.
Color Harmonies
Specific credit-card procedures.

37. Which of the following is a consideration when a restaurant is selecting suppliers
Hidden costs.
The dependability of the supplier
Economic
Meeting deadlines.

38. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Agree on ground rules for behavior.
Using a large visual.
Employee.

39. A change leader might find it difficult to get support from others in a group because the others may
Fear the unknown.
Friends.
Flexible work schedules.
Specific credit-card procedures.

40. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Be a team player.
Medical kit and cellular phone.
Possible objections.
Hospitality and recreation cluster

41. Internet Explorer is an example of __________ software
Browser
To increase profit.
Guide the actions of others.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

42. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
The business's image.
Hospitality
Company handbook.
Database.

43. Indirect cmpetition occurs only between businesses that_______?
Offer dissimilar products.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Be a team player.
Hospitality and recreation cluster

44. When you know your group's purpose what should you do next in a discussion?
The business's image.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Agree on ground rules for behavior.
Hidden costs.

45. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Color Harmonies
Competing.
Noninteractive content
Yes - he should already have sent a follow-up letter.

46. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Shows the parts of a business transaction.
Board game.
Room accommodations that the guest has selected in the past.
Noninteractive content

47. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Yes - he should already have sent a follow-up letter.
Bid process.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Color Harmonies

48. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Product extensions. A product extension is a good or service added to an existing product line or product category.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Package.
Specific. Goals should be as specific as possible - not stated in general terms.

49. Which of the following is a true statement about accident prevention...
Respondents are more likely to misunderstand online questionnaires.
Employees can reduce their risk for accidents by practicing good health habits.
Modify existing photographs.
It allows you to have a year-long budget in place at all times.

50. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Meeting deadlines.
To increase profit.
Noninteractive content
Travel Planning - the agent acts as a middle man.