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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What does the airline have the right to do when booking?
It is legal to overbook a flight.
Using a large visual.
The dependability of the supplier
Board game.

2. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Antirobbery systems.
Product/service management.
Medical kit and cellular phone.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

3. Why do business managers often prepare and use presentation software to support reports?
Prepare a report.
Using a large visual.
Hospitality
To simplify complex information.

4. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Making a profit.
Employee.
Economic
Smile often. They can be 'heard' over the phone.

5. The friendly reception and treatment of guests
Board game.
Hospitality
Remain competitive.
Friends.

6. What is an example of distribution in the travel and tourism industry?
An airline flying customers to their destination.
Jurisdiction. Some courts do specific types of disputes etc.
Ask clarifying questions often.
Create a mailing list.

7. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Borrow funds.
Baby Sitting.
Board game.
Company handbook.

8. Which of the following is a way to show interest and enthusiasm...
Meeting deadlines.
Be a team player.
The business's image.
An open also know as public corporation where investors can buy stock.

9. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Cheating.
Employees can reduce their risk for accidents by practicing good health habits.
To affect a mood.
Network with others who have expertise in the industry.

10. What do businesses often need to do to continue operating when they experience negative cash flow?
Borrow funds.
Browser
It is legal to overbook a flight.
Friends.

11. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Being efficient.
Hospitality and recreation cluster
To simplify complex information.
Specific. Goals should be as specific as possible - not stated in general terms.

12. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Selling goods.
Approach.
Package.
Hidden costs.

13. What service would be distributed by producer to agent to consumer?
Travel Planning - the agent acts as a middle man.
Ask clarifying questions often.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Jurisdiction. Some courts do specific types of disputes etc.

14. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Retaining.
Maintaining.
Meeting deadlines.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel

15. Information that will help with the decision-making process
Work.
Written reports.
Check for and mark all errors in the ad.
Product extensions. A product extension is a good or service added to an existing product line or product category.

16. To develop effective political relationships within an organization - it is important for an individual to
Hospitality and recreation cluster
Possible objections.
Being efficient.
Be a team player.

17. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Noninteractive content
Product extensions. A product extension is a good or service added to an existing product line or product category.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Suggestion.

18. Occupations involved in providing pleasure for people involved in leisure-time activities
Work.
To simplify complex information.
Hospitality and recreation cluster
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

19. Access control systems - video systems - and cash-control devices are all
The dependability of the supplier
Antirobbery systems.
Hospitality and recreation cluster
Specific. Goals should be as specific as possible - not stated in general terms.

20. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Retaining.
Silent customers.
The dependability of the supplier
Plan future business activities.

21. One of the barriers to assertiveness for some people is that they
Create a mailing list.
Believe they have no control over their behavior.
Initiative.
An open also know as public corporation where investors can buy stock.

22. Managers who make a return on the business investment are
It is legal to overbook a flight.
Making a profit.
Specific. Goals should be as specific as possible - not stated in general terms.
An airline flying customers to their destination.

23. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Cheating.
Specific credit-card procedures.

24. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
Noninteractive content
Browser
Smile often. They can be 'heard' over the phone.

25. In what primary way does a T account benefit an accountant in maintaining financial records?
Friends.
Shows the parts of a business transaction.
Hire employees.
Color Harmonies

26. What does an enclosure notation in a business letter signify?
Promotion.
Be a team player.
Something was sent with the letter.
Specific credit-card procedures.

27. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Supporting Documents.
Company handbook.
To increase profit.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

28. Which of the following has a significant impact on the composition of a print ad...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Accomodate
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Color Harmonies

29. What is not a barrier to effective verbal communication?
Agree on ground rules for behavior.
Maintaining.
Asking for clarification.
Initiative.

30. It is usually most effective for goals to be phrased in __________ terms.
Specific. Goals should be as specific as possible - not stated in general terms.
Package.
The business's image.
Silent customers.

31. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
An open also know as public corporation where investors can buy stock.
Internal records.
Respondents are more likely to misunderstand online questionnaires.
Specific. Goals should be as specific as possible - not stated in general terms.

32. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Cheating.
Close.
Package.
Be a team player.

33. Which of the following is a purpose of using color in advertising...
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Hospitality
To affect a mood.
Database.

34. An important aspect of typography in advertising involves the effective use of
Type
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Jurisdiction. Some courts do specific types of disputes etc.
Color Harmonies

35. What do companies try to accomplish when extending credit to customers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Selling goods.
Employees can reduce their risk for accidents by practicing good health habits.
Follow the instructions on the computer terminal screen.

36. Business accounting information often is summarized In which of the following types of financial statements...
Jurisdiction. Some courts do specific types of disputes etc.
Time.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Supporting Documents.

37. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Follow the instructions on the computer terminal screen.
Promotion.
Equilibrium. Also called market clearing price.
Browser

38. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Travel Planning - the agent acts as a middle man.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Selling goods.
Fear the unknown.

39. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Accomodate
Economic
Board game.
Database.

40. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Written reports.
Hospitality and recreation cluster
Maintaining.
Remain competitive.

41. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Specific. Goals should be as specific as possible - not stated in general terms.
Follow the instructions on the computer terminal screen.
Many levels of menu items that rise to a narrow point.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

42. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Yes - he should already have sent a follow-up letter.
Equilibrium. Also called market clearing price.
Using a large visual.
Create a mailing list.

43. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Approach.
Cheating.
Using a News Release.
Prepare a report.

44. What do managers often do after a project has been successfully completed?
Prepare a report.
Competing.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Flexible work schedules.

45. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Noninteractive content
Purchasing.
Board game.

46. How does a group reach a decision by consensus?
Noninteractive content
Many levels of menu items that rise to a narrow point.
Suggestion.
Each member agrees to the same course of action.

47. Products that are available when they are needed have a ____ utility.
Time.
Fear the unknown.
Promotion.
Each member agrees to the same course of action.

48. What is an advantage of specialization of labor?
Room accommodations that the guest has selected in the past.
Something was sent with the letter.
Increased production.
Suggestion.

49. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Package.
Modify existing photographs.
To increase profit.
Hospitality

50. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Marketing.
Plan future business activities.
Being efficient.
To affect a mood.