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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Bid process.
Flexible work schedules.
Internal. This is information you obtain by constantly monitoring your own actions.
To simplify complex information.

2. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Browser
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Follow the instructions on the computer terminal screen.

3. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Competing.
Close.
Friends.
The business's image.

4. A hotel's employees are usually expected to dress in a manner which reflects

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5. Access control systems - video systems - and cash-control devices are all
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Antirobbery systems.
Meeting deadlines.
Each member agrees to the same course of action.

6. What service would be distributed by producer to agent to consumer?
Employees can reduce their risk for accidents by practicing good health habits.
Travel Planning - the agent acts as a middle man.
Silent customers.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

7. Which of the following statements regarding using the Internet to administer questionnaires is true...
Many levels of menu items that rise to a narrow point.
Respondents are more likely to misunderstand online questionnaires.
Work.
Yes - he should already have sent a follow-up letter.

8. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Many levels of menu items that rise to a narrow point.
Color Harmonies
Baby Sitting.
Internal. This is information you obtain by constantly monitoring your own actions.

9. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Prepare a report.
Close.
Be a team player.
Silent customers.

10. Which of the following is a way to show interest and enthusiasm...
To increase profit.
Written reports.
Follow the instructions on the computer terminal screen.
Meeting deadlines.

11. When you know your group's purpose what should you do next in a discussion?
Using a News Release.
Agree on ground rules for behavior.
Possible objections.
Travel Planning - the agent acts as a middle man.

12. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Borrow funds.
An airline flying customers to their destination.
Offer dissimilar products.
Product/service management.

13. Companies obtain internal information about their various business activities to operate effectively by monitoring
Flexible work schedules.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Internal records.
Specific credit-card procedures.

14. Products that are available when they are needed have a ____ utility.
To increase profit.
An airline flying customers to their destination.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Time.

15. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Travel Planning - the agent acts as a middle man.
Database.
An airline flying customers to their destination.
Asking for clarification.

16. To prevent point-of-sale fraud - businesses usually use
The dependability of the supplier
To increase profit.
Motel.
Specific credit-card procedures.

17. What is the core product that cruise lines provide passengers?
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Database.
Employee.
An airline flying customers to their destination.

18. What is a business calculating when it determines how much it earns from the sale of one additional item?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Ask clarifying questions often.
Hospitality and recreation cluster
Maintaining.

19. An important factor that affects the legal procedure is?
Bid process.
Color Harmonies
Jurisdiction. Some courts do specific types of disputes etc.
Ask clarifying questions often.

20. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Motel.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Initiative.
Modify existing photographs.

21. What is not a barrier to effective verbal communication?
Possible objections.
Baby Sitting.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Asking for clarification.

22. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Plan future business activities.
Friends.
Fear the unknown.

23. The friendly reception and treatment of guests
An airline flying customers to their destination.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Hospitality
An open also know as public corporation where investors can buy stock.

24. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Borrow funds.
Retaining.
Selling goods.
Internal records.

25. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Work.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Company handbook.

26. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Hospitality
Maintaining.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Modify existing photographs.

27. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
An airline flying customers to their destination.
Suggestion.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Browser

28. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Each member agrees to the same course of action.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Create a mailing list.
It allows you to have a year-long budget in place at all times.

29. To develop effective political relationships within an organization - it is important for an individual to
Shows the parts of a business transaction.
Be a team player.
Economic
Package.

30. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Antirobbery systems.
Board game.
Making a profit.
Plan future business activities.

31. Publications that provide specific information about particular fields and new products and styles are known as
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Specific credit-card procedures.
To increase profit.
Be a team player.

32. Why do business managers often prepare and use presentation software to support reports?
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
To simplify complex information.
Believe they have no control over their behavior.

33. What do managers often do after a project has been successfully completed?
Product/service management.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Prepare a report.
Company handbook.

34. Which of the following is an advantage of a rolling budget?
Marketing.
It allows you to have a year-long budget in place at all times.
Hospitality
Travel Planning - the agent acts as a middle man.

35. An important aspect of typography in advertising involves the effective use of
Written reports.
Yes - he should already have sent a follow-up letter.
Database.
Type

36. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Believe they have no control over their behavior.
Employee.
Silent customers.
Company handbook.

37. To give others something they need or want
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Accomodate
The business's image.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

38. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Many levels of menu items that rise to a narrow point.
Borrow funds.
Suggestion.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

39. In what primary way does a T account benefit an accountant in maintaining financial records?
Be a team player.
Guide the actions of others.
Shows the parts of a business transaction.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

40. Feedback that you receive from self-evaluation is called __________ feedback.
Employee.
Type
Retaining.
Internal. This is information you obtain by constantly monitoring your own actions.

41. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Believe they have no control over their behavior.
Being efficient.
Medical kit and cellular phone.
Purchasing.

42. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Borrow funds.
To increase profit.
Time.
Purchasing.

43. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Medical kit and cellular phone.
Bid process.
Work.
Hire employees.

44. Which of the following is a true statement about accident prevention...
Prepare a report.
Employees can reduce their risk for accidents by practicing good health habits.
The dependability of the supplier
Borrow funds.

45. One of the responsibilities of the business activity mof human resources management is to?
Hire employees.
Board game.
Product/service management.
Jurisdiction. Some courts do specific types of disputes etc.

46. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Product extensions. A product extension is a good or service added to an existing product line or product category.
Flexible work schedules.
Browser
Marketing.

47. Finance is the business function that involves managing
Money.
Flexible work schedules.
The dependability of the supplier
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

48. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Close.
Motel.
Making a profit.
Friends.

49. Business accounting information often is summarized In which of the following types of financial statements...
Noninteractive content
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Agree on ground rules for behavior.
Employee.

50. Indirect cmpetition occurs only between businesses that_______?
Offer dissimilar products.
Work.
Hire employees.
Asking for clarification.