Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In what primary way does a T account benefit an accountant in maintaining financial records?
Shows the parts of a business transaction.
Retaining.
Follow the instructions on the computer terminal screen.
Each member agrees to the same course of action.

2. Which of the following is a true statement about accident prevention...
Maintaining.
To affect a mood.
To simplify complex information.
Employees can reduce their risk for accidents by practicing good health habits.

3. Feedback that you receive from self-evaluation is called __________ feedback.
Work.
Respondents are more likely to misunderstand online questionnaires.
Internal. This is information you obtain by constantly monitoring your own actions.
Noninteractive content

4. What do companies try to accomplish when extending credit to customers?
Specific credit-card procedures.
Friends.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

5. Which of the following would not be part of the responsibilities of a hotel's maintenance department...
Borrow funds.
Believe they have no control over their behavior.
Selling goods.
Respondents are more likely to misunderstand online questionnaires.

6. Which of the following is a characteristic of travel and tourism marketing...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Product/service management.
An open also know as public corporation where investors can buy stock.
Agree on ground rules for behavior.

7. An important aspect of typography in advertising involves the effective use of
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Type
Increased production.
Noninteractive content

8. Which of the following often is an important part of creating effective advertising layouts...
Money.
Purchasing.
Using a large visual.
Borrow funds.

9. A hotel's employees are usually expected to dress in a manner which reflects

10. It is usually most effective for goals to be phrased in __________ terms.
Economic
Friends.
Specific. Goals should be as specific as possible - not stated in general terms.
To increase profit.

11. Publications that provide specific information about particular fields and new products and styles are known as
Smile often. They can be 'heard' over the phone.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Shows the parts of a business transaction.
Agree on ground rules for behavior.

12. What is a type of material often included as attachment to the appendix of short reports?
Cheating.
Supporting Documents.
Create a mailing list.
Specific. Goals should be as specific as possible - not stated in general terms.

13. Indirect cmpetition occurs only between businesses that_______?
Offer dissimilar products.
Type
Borrow funds.
It allows you to have a year-long budget in place at all times.

14. Which of the following is a way to show interest and enthusiasm...
Silent customers.
Offer dissimilar products.
Equilibrium. Also called market clearing price.
Meeting deadlines.

15. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Work.
An airline flying customers to their destination.
Board game.
Room accommodations that the guest has selected in the past.

16. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
To simplify complex information.
Employee.
Check for and mark all errors in the ad.
Competing.

17. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Modify existing photographs.
Board game.
Supporting Documents.
The dependability of the supplier

18. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Suggestion.
Retaining.
Asking for clarification.
An open also know as public corporation where investors can buy stock.

19. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Board game.
Accomodate
Many levels of menu items that rise to a narrow point.
Remain competitive.

20. Certain types of drawing media make it possible to
Being efficient.
Retaining.
Antirobbery systems.
Modify existing photographs.

21. What does an enclosure notation in a business letter signify?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
The dependability of the supplier
Something was sent with the letter.
Create a mailing list.

22. Internet Explorer is an example of __________ software
Offer dissimilar products.
Package.
Employee.
Browser

23. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Hospitality
Noninteractive content
Travel Planning - the agent acts as a middle man.
Fear the unknown.

24. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Database.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Plan future business activities.
Specific credit-card procedures.

25. What is the core product that cruise lines provide passengers?
Bid process.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Cheating.
Room accommodations that the guest has selected in the past.

26. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Purchasing.
The business's image.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Room accommodations that the guest has selected in the past.

27. One of the responsibilities of the business activity mof human resources management is to?
To simplify complex information.
Noninteractive content
Hire employees.
Cheating.

28. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Specific credit-card procedures.
Maintaining.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.

29. What is an example of distribution in the travel and tourism industry?
An airline flying customers to their destination.
Noninteractive content
Shows the parts of a business transaction.
Marketing.

30. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Equilibrium. Also called market clearing price.
Product/service management.
Flexible work schedules.
Prepare a report.

31. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Network with others who have expertise in the industry.
Antirobbery systems.
Noninteractive content
Asking for clarification.

32. To give others something they need or want
Accomodate
Product/service management.
Ask clarifying questions often.
Cheating.

33. Research data displayed in charts - tables - and maps are an example of
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Initiative.
Fear the unknown.
Respondents are more likely to misunderstand online questionnaires.

34. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Product/service management.
Initiative.
Work.
Antirobbery systems.

35. Companies obtain internal information about their various business activities to operate effectively by monitoring
Modify existing photographs.
Package.
Motel.
Internal records.

36. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Create a mailing list.
Cheating.
To simplify complex information.
Hospitality

37. Which of the following is an advantage of a rolling budget?
Retaining.
It allows you to have a year-long budget in place at all times.
To simplify complex information.
The dependability of the supplier

38. A change leader might find it difficult to get support from others in a group because the others may
To increase profit.
Fear the unknown.
Smile often. They can be 'heard' over the phone.
Hire employees.

39. Information that will help with the decision-making process
Asking for clarification.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Written reports.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

40. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Purchasing.
Baby Sitting.
Follow the instructions on the computer terminal screen.
Specific. Goals should be as specific as possible - not stated in general terms.

41. In what situation would vertical conflict in a channel of distribution?

42. One of the barriers to assertiveness for some people is that they
Baby Sitting.
Bid process.
Believe they have no control over their behavior.
Marriott provides a home page on the Web and offers online booking for locations worldwide.

43. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Motel.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Medical kit and cellular phone.
Using a large visual.

44. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Borrow funds.
Specific credit-card procedures.
Retaining.
Follow the instructions on the computer terminal screen.

45. What do businesses often need to do to continue operating when they experience negative cash flow?
Network with others who have expertise in the industry.
Borrow funds.
Color Harmonies
Internal. This is information you obtain by constantly monitoring your own actions.

46. To develop effective political relationships within an organization - it is important for an individual to
Borrow funds.
Smile often. They can be 'heard' over the phone.
Be a team player.
Promotion.

47. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Create a mailing list.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
The business's image.
Silent customers.

48. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Written reports.
Company handbook.
Internal records.
Selling goods.

49. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Borrow funds.
Using a News Release.
Follow the instructions on the computer terminal screen.
Approach.

50. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Baby Sitting.
To simplify complex information.
It is legal to overbook a flight.