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Hospitality And Tourism

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Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. To develop effective political relationships within an organization - it is important for an individual to
Noninteractive content
Guide the actions of others.
Employee.
Be a team player.

2. Access control systems - video systems - and cash-control devices are all
Antirobbery systems.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Baby Sitting.

3. Research data displayed in charts - tables - and maps are an example of
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Browser
To simplify complex information.

4. One of the barriers to assertiveness for some people is that they
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Time.
Believe they have no control over their behavior.
Suggestion.

5. What is an example of distribution in the travel and tourism industry?
An airline flying customers to their destination.
Product/service management.
Package.
Database.

6. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Employee.
Check for and mark all errors in the ad.
Approach.
Medical kit and cellular phone.

7. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
To increase profit.
Asking for clarification.
It is legal to overbook a flight.
Competing.

8. A hotel's employees are usually expected to dress in a manner which reflects

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9. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Company handbook.
An airline flying customers to their destination.
Making a profit.
Money.

10. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Package.
Shows the parts of a business transaction.
Believe they have no control over their behavior.
Motel.

11. Which of the following is a growing trend that is having a significant impact on the hospitality and tourism industry...
Flexible work schedules.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Company handbook.
Approach.

12. What is a type of material often included as attachment to the appendix of short reports?
Retaining.
Silent customers.
Being efficient.
Supporting Documents.

13. In what situation would vertical conflict in a channel of distribution?

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14. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Being efficient.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Suggestion.
An open also know as public corporation where investors can buy stock.

15. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Respondents are more likely to misunderstand online questionnaires.
Flexible work schedules.
Retaining.
It is legal to overbook a flight.

16. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Work.
Competing.
Hospitality and recreation cluster
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

17. Which of the following is a consideration when a restaurant is selecting suppliers
Hospitality
An open also know as public corporation where investors can buy stock.
Suggestion.
The dependability of the supplier

18. Products that are available when they are needed have a ____ utility.
Time.
Maintaining.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Product/service management.

19. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Remain competitive.
Internal. This is information you obtain by constantly monitoring your own actions.
Using a News Release.
Employee.

20. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Borrow funds.
The business's image.
Using a News Release.

21. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Offer dissimilar products.
Bid process.
Yes - he should already have sent a follow-up letter.
Purchasing.

22. Publications that provide specific information about particular fields and new products and styles are known as
Initiative.
Equilibrium. Also called market clearing price.
Jurisdiction. Some courts do specific types of disputes etc.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.

23. Three types of communication usually found in a business with a formal communication newtwork are...
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Marketing.

24. Which of the following is a purpose of using color in advertising...
To affect a mood.
Fear the unknown.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Selling goods.

25. Indirect cmpetition occurs only between businesses that_______?
Cheating.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Offer dissimilar products.
Borrow funds.

26. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
The dependability of the supplier
Hospitality
It allows you to have a year-long budget in place at all times.
Hidden costs.

27. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Shows the parts of a business transaction.
Friends.
Network with others who have expertise in the industry.
An open also know as public corporation where investors can buy stock.

28. What is a business calculating when it determines how much it earns from the sale of one additional item?
It allows you to have a year-long budget in place at all times.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Time.
Smile often. They can be 'heard' over the phone.

29. Which of the following is an advantage of a rolling budget?
An airline flying customers to their destination.
Package.
It allows you to have a year-long budget in place at all times.
Follow the instructions on the computer terminal screen.

30. Which of the following has a significant impact on the composition of a print ad...
Medical kit and cellular phone.
Borrow funds.
Color Harmonies
Promotion.

31. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Yes - he should already have sent a follow-up letter.
Travel Planning - the agent acts as a middle man.
Promotion.
Supporting Documents.

32. What does an enclosure notation in a business letter signify?
Initiative.
Something was sent with the letter.
Approach.
Type

33. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Promotion.
Specific. Goals should be as specific as possible - not stated in general terms.
Fear the unknown.
Using a News Release.

34. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Database.
Economic
Yes - he should already have sent a follow-up letter.
Maintaining.

35. What do companies try to accomplish when extending credit to customers?
Medical kit and cellular phone.
Selling goods.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Each member agrees to the same course of action.

36. Participating in community outreach activities might be considered a form of
Employee.
Promotion.
Selling goods.
Asking for clarification.

37. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Using a News Release.
To increase profit.
Antirobbery systems.
Asking for clarification.

38. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Database.
Agree on ground rules for behavior.
Board game.
Marketing.

39. When you know your group's purpose what should you do next in a discussion?
Agree on ground rules for behavior.
Hidden costs.
Baby Sitting.
To simplify complex information.

40. Which of the following is a characteristic of travel and tourism marketing...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Many levels of menu items that rise to a narrow point.
Noninteractive content
Economic

41. When developing persuasive business letters it is important for the writer to think about the reader's...?
Possible objections.
Using a News Release.
To affect a mood.
Offer dissimilar products.

42. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Plan future business activities.
Friends.
Employees can reduce their risk for accidents by practicing good health habits.
Approach.

43. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Using a large visual.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Baby Sitting.
Borrow funds.

44. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Noninteractive content
Product/service management.
Competing.
Purchasing.

45. Before returning an advertising proof to the newspaper - the advertiser should
Check for and mark all errors in the ad.
Marketing.
Jurisdiction. Some courts do specific types of disputes etc.
Room accommodations that the guest has selected in the past.

46. What is the core product that cruise lines provide passengers?
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Making a profit.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Check for and mark all errors in the ad.

47. What do businesses often need to do to continue operating when they experience negative cash flow?
To simplify complex information.
To affect a mood.
Borrow funds.
Fear the unknown.

48. To prevent point-of-sale fraud - businesses usually use
Making a profit.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Specific credit-card procedures.
To affect a mood.

49. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
Follow the instructions on the computer terminal screen.
Possible objections.
Prepare a report.

50. Which of the following statements regarding using the Internet to administer questionnaires is true...
Friends.
Respondents are more likely to misunderstand online questionnaires.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Initiative.

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Hospitality And Tourism

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