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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is not a barrier to effective verbal communication?
Prepare a report.
Asking for clarification.
Time.
Offer dissimilar products.

2. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Check for and mark all errors in the ad.
Package.
Product/service management.
Guide the actions of others.

3. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Hospitality
Network with others who have expertise in the industry.
Something was sent with the letter.
Purchasing.

4. What does an enclosure notation in a business letter signify?
Something was sent with the letter.
Respondents are more likely to misunderstand online questionnaires.
Fear the unknown.
Hospitality and recreation cluster

5. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Hospitality and recreation cluster
Internal records.
Maintaining.

6. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Supporting Documents.
Initiative.
Medical kit and cellular phone.
The dependability of the supplier

7. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Employees can reduce their risk for accidents by practicing good health habits.
Board game.
Product/service management.
Increased production.

8. The friendly reception and treatment of guests
Equilibrium. Also called market clearing price.
Browser
Ask clarifying questions often.
Hospitality

9. Feedback that you receive from self-evaluation is called __________ feedback.
Time.
Internal. This is information you obtain by constantly monitoring your own actions.
It is legal to overbook a flight.
Asking for clarification.

10. What do companies try to accomplish when extending credit to customers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Hospitality and recreation cluster
Offer dissimilar products.
Cheating.

11. What is a business calculating when it determines how much it earns from the sale of one additional item?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Competing.
Using a large visual.
Browser

12. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Internal. This is information you obtain by constantly monitoring your own actions.
Economic
Many levels of menu items that rise to a narrow point.
Hire employees.

13. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
Equilibrium. Also called market clearing price.
Silent customers.
Work.
Flexible work schedules.

14. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Each member agrees to the same course of action.
Type
Increased production.
Package.

15. One of the responsibilities of the business activity mof human resources management is to?
Ask clarifying questions often.
Medical kit and cellular phone.
Hire employees.
It is legal to overbook a flight.

16. Which of the following is a consideration when a restaurant is selecting suppliers
Baby Sitting.
Maintaining.
Respondents are more likely to misunderstand online questionnaires.
The dependability of the supplier

17. Which of the following has a significant impact on the composition of a print ad...
Baby Sitting.
Color Harmonies
Check for and mark all errors in the ad.
Approach.

18. Products that are available when they are needed have a ____ utility.
Time.
Maintaining.
Follow the instructions on the computer terminal screen.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

19. To give others something they need or want
Accomodate
To affect a mood.
Check for and mark all errors in the ad.
Plan future business activities.

20. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Bid process.
Close.
Using a large visual.
Borrow funds.

21. Information that will help with the decision-making process
Board game.
Written reports.
Using a News Release.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

22. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Competing.
Database.
Using a large visual.
Package.

23. Which of the following steps in the selling process would salespersons take first...
Employee.
Approach.
Many levels of menu items that rise to a narrow point.
Product/service management.

24. Certain types of drawing media make it possible to
Motel.
Modify existing photographs.
Medical kit and cellular phone.
Purchasing.

25. What do businesses often need to do to continue operating when they experience negative cash flow?
Employee.
Borrow funds.
Board game.
Employees can reduce their risk for accidents by practicing good health habits.

26. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Money.
To increase profit.
The dependability of the supplier
Product/service management.

27. Three types of communication usually found in a business with a formal communication newtwork are...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Using a News Release.
Company handbook.
An open also know as public corporation where investors can buy stock.

28. Finance is the business function that involves managing
Believe they have no control over their behavior.
Money.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Time.

29. Which of the following often is an important part of creating effective advertising layouts...
Using a large visual.
Yes - he should already have sent a follow-up letter.
Prepare a report.
Many levels of menu items that rise to a narrow point.

30. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Suggestion.
Motel.
Borrow funds.
Agree on ground rules for behavior.

31. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Remain competitive.
Network with others who have expertise in the industry.
It allows you to have a year-long budget in place at all times.
Making a profit.

32. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Product extensions. A product extension is a good or service added to an existing product line or product category.
Believe they have no control over their behavior.
Equilibrium. Also called market clearing price.
Increased production.

33. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Approach.
Selling goods.

34. Before returning an advertising proof to the newspaper - the advertiser should
Selling goods.
Database.
Check for and mark all errors in the ad.
To simplify complex information.

35. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Work.
To increase profit.
Money.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

36. What is a guideline employees should follow to be good listeners?
Travel Planning - the agent acts as a middle man.
The dependability of the supplier
Board game.
Ask clarifying questions often.

37. What is the core product that cruise lines provide passengers?
Jurisdiction. Some courts do specific types of disputes etc.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Maintaining.

38. Which of the following statements regarding using the Internet to administer questionnaires is true...
Respondents are more likely to misunderstand online questionnaires.
To increase profit.
Database.
Close.

39. What service would be distributed by producer to agent to consumer?
Baby Sitting.
Travel Planning - the agent acts as a middle man.
Browser
Friends.

40. To prevent point-of-sale fraud - businesses usually use
Specific credit-card procedures.
Supporting Documents.
Using a News Release.
Cheating.

41. Publications that provide specific information about particular fields and new products and styles are known as
Employee.
Antirobbery systems.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
The business's image.

42. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Meeting deadlines.
Time.
Company handbook.
Offer dissimilar products.

43. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Product extensions. A product extension is a good or service added to an existing product line or product category.
Promotion.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Company handbook.

44. What does the airline have the right to do when booking?
Fear the unknown.
Offer dissimilar products.
It is legal to overbook a flight.
Accomodate

45. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
An open also know as public corporation where investors can buy stock.
Using a News Release.
Motel.
Board game.

46. An important factor that affects the legal procedure is?
Work.
Follow the instructions on the computer terminal screen.
Package.
Jurisdiction. Some courts do specific types of disputes etc.

47. Which of the following is a true statement about accident prevention...
Employees can reduce their risk for accidents by practicing good health habits.
Equilibrium. Also called market clearing price.
Specific. Goals should be as specific as possible - not stated in general terms.
Fear the unknown.

48. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Hidden costs.
Marketing.
Cheating.
Specific credit-card procedures.

49. What do managers often do after a project has been successfully completed?
Offer dissimilar products.
Remain competitive.
Prepare a report.
It is legal to overbook a flight.

50. What is a technique that can be used to provide a positive attitude over the phone?

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