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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Research data displayed in charts - tables - and maps are an example of
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Shows the parts of a business transaction.
Specific. Goals should be as specific as possible - not stated in general terms.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

2. To give others something they need or want
Accomodate
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Supporting Documents.
Increased production.

3. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Economic
To simplify complex information.
Room accommodations that the guest has selected in the past.
Agree on ground rules for behavior.

4. Which of the following often is an important part of creating effective advertising layouts...
Accomodate
Internal. This is information you obtain by constantly monitoring your own actions.
Approach.
Using a large visual.

5. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Many levels of menu items that rise to a narrow point.
Motel.
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Board game.

6. When developing persuasive business letters it is important for the writer to think about the reader's...?
Possible objections.
Internal. This is information you obtain by constantly monitoring your own actions.
Antirobbery systems.
Something was sent with the letter.

7. Katie is opening a new bed and breakfast and might benefit from joining a hospitality trade association because she can
Company handbook.
Modify existing photographs.
Friends.
Network with others who have expertise in the industry.

8. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Written reports.
Hospitality and recreation cluster
Work.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

9. When a business keeps a risk because management is unaware of it - the business is _______ the risk.
Prepare a report.
Initiative.
Hire employees.
Retaining.

10. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Package.
Suggestion.
Medical kit and cellular phone.
The dependability of the supplier

11. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Hire employees.
Follow the instructions on the computer terminal screen.
It allows you to have a year-long budget in place at all times.
To increase profit.

12. The development of goods and services that best satisfy consumer needs and wants is a major goal of
Type
Maintaining.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Product/service management.

13. An important aspect of typography in advertising involves the effective use of
Ask clarifying questions often.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Type
Approach.

14. What is a guideline employees should follow to be good listeners?
Baby Sitting.
Ask clarifying questions often.
Plan future business activities.
Close.

15. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Travel Planning - the agent acts as a middle man.
Money.
To increase profit.
Baby Sitting.

16. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Cheating.
Offer dissimilar products.
Plan future business activities.
Guide the actions of others.

17. Why do business managers often prepare and use presentation software to support reports?
To simplify complex information.
Offer dissimilar products.
Smile often. They can be 'heard' over the phone.
Close.

18. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Close.
An open also know as public corporation where investors can buy stock.
Silent customers.
Database.

19. In what primary way does a T account benefit an accountant in maintaining financial records?
Close.
Smile often. They can be 'heard' over the phone.
Shows the parts of a business transaction.
Company handbook.

20. What service would be distributed by producer to agent to consumer?
Marketing.
Travel Planning - the agent acts as a middle man.
Antirobbery systems.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.

21. What is an advantage of specialization of labor?
Travel Planning - the agent acts as a middle man.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Medical kit and cellular phone.
Increased production.

22. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Being efficient.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Silent customers.
Friends.

23. A change leader might find it difficult to get support from others in a group because the others may
Fear the unknown.
Supporting Documents.
Type
Retaining.

24. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
Approach.
Company handbook.
Plan future business activities.
Competing.

25. One of the barriers to assertiveness for some people is that they
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Yes - he should already have sent a follow-up letter.
Friends.
Believe they have no control over their behavior.

26. What is a business calculating when it determines how much it earns from the sale of one additional item?
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Cheating.
Time.
Check for and mark all errors in the ad.

27. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Plan future business activities.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Remain competitive.
Company handbook.

28. Slow/Methodical customers take alot of time to make buying decisions because they are either indecisive or shy. Shy customers are refered to as___________ customers.
An open also know as public corporation where investors can buy stock.
Something was sent with the letter.
Using a large visual.
Silent customers.

29. Internet Explorer is an example of __________ software
Product extensions. A product extension is a good or service added to an existing product line or product category.
Specific credit-card procedures.
Browser
Competing.

30. Asking customers to sign a guest book during a restaurant's grand opening provides an opportunity to
Create a mailing list.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Making a profit.
Supporting Documents.

31. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Bid process.
Each member agrees to the same course of action.
Purchasing.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

32. Which of the following steps in the selling process would salespersons take first...
Possible objections.
Board game.
It allows you to have a year-long budget in place at all times.
Approach.

33. What does an enclosure notation in a business letter signify?
Meeting deadlines.
Hidden costs.
Something was sent with the letter.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

34. Managers who make a return on the business investment are
Baby Sitting.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Making a profit.
Guide the actions of others.

35. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
An airline flying customers to their destination.
Making a profit.
Hospitality
Product extensions. A product extension is a good or service added to an existing product line or product category.

36. Which of the following is a consideration when a restaurant is selecting suppliers
Promotion.
The dependability of the supplier
Marketing.
Cheating.

37. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Silent customers.
Yes - he should already have sent a follow-up letter.
Many levels of menu items that rise to a narrow point.
Respondents are more likely to misunderstand online questionnaires.

38. Which of the following has a significant impact on the composition of a print ad...
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Color Harmonies
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

39. What does the airline have the right to do when booking?
Product extensions. A product extension is a good or service added to an existing product line or product category.
Hire employees.
It is legal to overbook a flight.
Color Harmonies

40. An important factor that affects the legal procedure is?
Jurisdiction. Some courts do specific types of disputes etc.
Close.
Create a mailing list.
Time.

41. Feedback that you receive from self-evaluation is called __________ feedback.
Something was sent with the letter.
Being efficient.
Database.
Internal. This is information you obtain by constantly monitoring your own actions.

42. Which of the following is a factor that may have an effect on the prices of hospitality and tourism products...
Product extensions. A product extension is a good or service added to an existing product line or product category.
Hidden costs.
To increase profit.
Economic

43. Products that are available when they are needed have a ____ utility.
Time.
Borrow funds.
Maintaining.
An airline flying customers to their destination.

44. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Respondents are more likely to misunderstand online questionnaires.
Equilibrium. Also called market clearing price.
Jurisdiction. Some courts do specific types of disputes etc.
Initiative.

45. When you know your group's purpose what should you do next in a discussion?
Check for and mark all errors in the ad.
Medical kit and cellular phone.
Follow the instructions on the computer terminal screen.
Agree on ground rules for behavior.

46. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Friends.
Medical kit and cellular phone.
Database.
Specific credit-card procedures.

47. A travel agent who prepares a factual announcement and asks the media to present it free of charge to the public is...
Silent customers.
Flexible work schedules.
Using a News Release.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

48. Which of the following is a characteristic of travel and tourism marketing...
Prepare a report.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Internal records.

49. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Something was sent with the letter.
Initiative.
Guide the actions of others.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.

50. What is not a barrier to effective verbal communication?
Asking for clarification.
Equilibrium. Also called market clearing price.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
To increase profit.

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Hospitality And Tourism

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