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Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. While conducting an environmental scan - a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Economic
Remain competitive.
Making a profit.

2. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
It allows you to have a year-long budget in place at all times.
Economic
Noninteractive content
Written reports.

3. Before returning an advertising proof to the newspaper - the advertiser should
It allows you to have a year-long budget in place at all times.
Check for and mark all errors in the ad.
The business's image.
To increase profit.

4. What do businesses often need to do to continue operating when they experience negative cash flow?
Hidden costs.
Employees can reduce their risk for accidents by practicing good health habits.
Be a team player.
Borrow funds.

5. The friendly reception and treatment of guests
Browser
Hospitality
Yes - he should already have sent a follow-up letter.
To increase profit.

6. Which of the following has a significant impact on the composition of a print ad...
Color Harmonies
Hidden costs.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.
Making a profit.

7. Maintaining comprehensive records about its customers' purchasing habits helps a company to
An airline flying customers to their destination.
To increase profit.
Plan future business activities.
Follow the instructions on the computer terminal screen.

8. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Baby Sitting.
Each member agrees to the same course of action.
Being efficient.
Approach.

9. Presenting fresh merchandise and keeping displays spotless are two important activities in __________ displays
Hidden costs.
Maintaining.
Respondents are more likely to misunderstand online questionnaires.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

10. To prevent point-of-sale fraud - businesses usually use
Package.
Increased production.
Flexible work schedules.
Specific credit-card procedures.

11. What is a guideline employees should follow to be good listeners?
Asking for clarification.
Economic
Fear the unknown.
Ask clarifying questions often.

12. In what situation would vertical conflict in a channel of distribution?

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13. An import ant personality trait in hospitality and tourism is leadership - Which is demonstrated by individuals when they...
Guide the actions of others.
Flexible work schedules.
Using a large visual.
Antirobbery systems.

14. Income from sales - cost of goods sold - gross profit on sales - operating expenses - and net profit or loss are all part of a(n
Agree on ground rules for behavior.
Purchasing.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

15. What is the core product that cruise lines provide passengers?
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Motel.
Transportation. In the hospitality and tourism industry - the core product is the primary service that is provided.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.

16. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Create a mailing list.
Database.
Remain competitive.
Silent customers.

17. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
To affect a mood.
Suggestion.
Possible objections.
Fear the unknown.

18. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
Follow the instructions on the computer terminal screen.
Purchasing.
The dependability of the supplier
Employee.

19. Jayne earns extra money by giving riding lessons to elementary-school students at a summer camp. Today - one of his young students nearly falls off the horse and starts crying. Jayne isn't sure how to calm the student's nerves. This is an example of
Increased production.
Work.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Suggestion.

20. While an adventure tour guide is leading a white-water rafting group - a group member falls and breaks an ankle. What are the primary provisions the guide needs to help the injured group member?
Medical kit and cellular phone.
Shows the parts of a business transaction.
Something was sent with the letter.
Specific credit-card procedures.

21. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Package.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Economic
Type

22. When you know your group's purpose what should you do next in a discussion?
Being efficient.
Specific. Goals should be as specific as possible - not stated in general terms.
Agree on ground rules for behavior.
Database.

23. Information that will help with the decision-making process
Specific credit-card procedures.
The business's image.
Close.
Written reports.

24. When developing persuasive business letters it is important for the writer to think about the reader's...?
To affect a mood.
Modify existing photographs.
Noninteractive content
Possible objections.

25. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Employee.
Close.
Using a large visual.

26. What is not a barrier to effective verbal communication?
Hospitality and recreation cluster
Asking for clarification.
Written reports.
Employee.

27. Which of the following is an advantage of a rolling budget?
Increased production.
It allows you to have a year-long budget in place at all times.
Motel.
Jurisdiction. Some courts do specific types of disputes etc.

28. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
Something was sent with the letter.
Flexible work schedules.
Believe they have no control over their behavior.
Bid process.

29. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Borrow funds.
Room accommodations that the guest has selected in the past.
Supporting Documents.
The dependability of the supplier

30. Which of the following statements regarding using the Internet to administer questionnaires is true...
Competing.
Suggestion.
Believe they have no control over their behavior.
Respondents are more likely to misunderstand online questionnaires.

31. A hotel wants to purchase computer software that would store - manage - and retrieve customer information in order to better serve customer needs and increase sales. What type of software should the hotel buy?
Database.
Guide the actions of others.
Plan future business activities.
Modify existing photographs.

32. To develop effective political relationships within an organization - it is important for an individual to
An airline flying customers to their destination.
Create a mailing list.
Prepare a report.
Be a team player.

33. River Tam is a high school senior who wants to go on her senior trip and have a new outfit for graduation. Unfortunately River Tam is unable to afford both. Which of the following categories of wants is displayed by River Tam...
Shows the parts of a business transaction.
Selling goods.
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Competing.

34. Which of the following examples best illustrates the concept of promotion in the hospitality and tourism industry...
Package.
An open also know as public corporation where investors can buy stock.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Equilibrium. Also called market clearing price.

35. Business accounting information often is summarized In which of the following types of financial statements...
Possible objections.
Hospitality
Network with others who have expertise in the industry.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.

36. Which of the following steps in the selling process would salespersons take first...
Using a News Release.
Approach.
Network with others who have expertise in the industry.
Supporting Documents.

37. Products that are available when they are needed have a ____ utility.
Borrow funds.
Bid process.
An airline flying customers to their destination.
Time.

38. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
The dependability of the supplier
Follow the instructions on the computer terminal screen.
Board game.
Check for and mark all errors in the ad.

39. What do companies try to accomplish when extending credit to customers?
Baby Sitting.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Ask clarifying questions often.
Using a News Release.

40. Three types of communication usually found in a business with a formal communication newtwork are...
It allows you to have a year-long budget in place at all times.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Product extensions. A product extension is a good or service added to an existing product line or product category.
Maintaining.

41. Hospitality and tourism businesses maintain accurate records of their income and expenses in order to comply with the government's
Jurisdiction. Some courts do specific types of disputes etc.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Check for and mark all errors in the ad.
Board game.

42. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Flexible work schedules.
Work.
Product extensions. A product extension is a good or service added to an existing product line or product category.
An airline flying customers to their destination.

43. What is an example of distribution in the travel and tourism industry?
Supporting Documents.
Using a large visual.
Specific credit-card procedures.
An airline flying customers to their destination.

44. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Yes - he should already have sent a follow-up letter.
Remain competitive.
Possible objections.
The dependability of the supplier

45. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
Yes - he should already have sent a follow-up letter.
Check for and mark all errors in the ad.
Equilibrium. Also called market clearing price.
Board game.

46. When Mal got a new job - he made sure he knew how to use the cash register - became familiar with all the products and prices and kept his work organized. In what way did he demostrate customer service mindset?
Ask clarifying questions often.
Being efficient.
To increase profit.
Plan future business activities.

47. Participating in community outreach activities might be considered a form of
An open also know as public corporation where investors can buy stock.
Hospitality and recreation cluster
Promotion.
Purchasing.

48. One of the most effective methods of locating job leads is asking for tips from...
Product extensions. A product extension is a good or service added to an existing product line or product category.
Agree on ground rules for behavior.
Friends.
It allows you to have a year-long budget in place at all times.

49. When Jane filled out her expense account - she included the cost of a breakfast that was actually free with her hotel room. Jane's action is a form of
Making a profit.
Cheating.
Equilibrium. Also called market clearing price.
Something was sent with the letter.

50. Feedback that you receive from self-evaluation is called __________ feedback.
Promotion.
Internal. This is information you obtain by constantly monitoring your own actions.
Noninteractive content
Time.