Test your basic knowledge |

Hospitality And Tourism

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is not a barrier to effective verbal communication?
Company handbook.
Hire employees.
Asking for clarification.
To affect a mood.

2. Which of the following is a true statement about accident prevention...
The business's image.
Work.
Employees can reduce their risk for accidents by practicing good health habits.
Type

3. What is a guideline employees should follow to be good listeners?
Believe they have no control over their behavior.
Time.
Ask clarifying questions often.
Yes - he should already have sent a follow-up letter.

4. Which of the following is a characteristic of travel and tourism marketing...
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Yes - he should already have sent a follow-up letter.
Employees can reduce their risk for accidents by practicing good health habits.
Cheating.

5. Which of the following is an example of helpful - printed information that businesses often give new employees during orientation...
An open also know as public corporation where investors can buy stock.
Company handbook.
Close.
Product extensions. A product extension is a good or service added to an existing product line or product category.

6. One reason why it is important for hospitality and tourism businesses to identify and respond to current business trends is to
Motel.
Noninteractive content
Remain competitive.
Close.

7. One reason that hotels create guest history records is to provide information for use by the hotel's __________ staff
Supporting Documents.
Marketing.
Prepare a report.
Database.

8. Which of the following is a hospitality and tourism business that focuses its efforts on providing shelter for travelers...
Motel.
Approach.
Company handbook.
To increase profit.

9. An e-mail consisting of words on a screen that one hotel employee sends to a coworker is an example of
Noninteractive content
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.
Be a team player.
The business's image.

10. Which of the following statements regarding using the Internet to administer questionnaires is true...
Borrow funds.
Respondents are more likely to misunderstand online questionnaires.
Employee.
It is legal to overbook a flight.

11. What do managers often do after a project has been successfully completed?
Noninteractive content
Using a News Release.
Prepare a report.
Modify existing photographs.

12. Which of the following is a reason why hospitality and tourism businesses try to decrease their operating expenses...
Specific. Goals should be as specific as possible - not stated in general terms.
Yes - he should already have sent a follow-up letter.
To increase profit.
Accomodate

13. Your supervisor has given you a job to do which must be completed before you leave for the day. Another employee has finished her assignment and offers to help you. This person is demonstrating
Room accommodations that the guest has selected in the past.
Board game.
Initiative.
Be a team player.

14. Information that will help with the decision-making process
When the manufacturer sells it's products on website. Vertical conflict in a channel of distribution occurs when there is disagreement between different levels of members in the same channel
Internal. This is information you obtain by constantly monitoring your own actions.
Written reports.
Yes - he should already have sent a follow-up letter.

15. What do companies try to accomplish when extending credit to customers?
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
Noninteractive content
Create a mailing list.

16. What is a business calculating when it determines how much it earns from the sale of one additional item?
Cheating.
Supporting Documents.
Making a profit.
Marginal revenue. Marginal revenue is the change in revenue generated by the sale of one additional item.

17. Internet Explorer is an example of __________ software
Browser
Remain competitive.
An airline flying customers to their destination.
Money.

18. Publications that provide specific information about particular fields and new products and styles are known as
Trade journals. These publications - also known as trade papers - enable businesses to keep abreast of current trends in the field.
Shows the parts of a business transaction.
Marriott provides a home page on the Web and offers online booking for locations worldwide.
Respondents are more likely to misunderstand online questionnaires.

19. One of the most effective methods of locating job leads is asking for tips from...
Network with others who have expertise in the industry.
Employees can reduce their risk for accidents by practicing good health habits.
Friends.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

20. Indirect cmpetition occurs only between businesses that_______?
Offer dissimilar products.
Accomodate
Borrow funds.
Time.

21. Which of the following pieces of marketing information would be most useful to hotel staff wanting to personalize a repeat guest's stay at the hotel
Flexible work schedules.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Room accommodations that the guest has selected in the past.
Meeting deadlines.

22. Obtaining goods that will satisfy the needs and wants of a business's customers is a function of
Promotion.
Hospitality and recreation cluster
Increased production.
Purchasing.

23. Maintaining comprehensive records about its customers' purchasing habits helps a company to
Competing.
Internal records.
Plan future business activities.
Money.

24. Before returning an advertising proof to the newspaper - the advertiser should
Purchasing.
Tax laws. Hospitality and tourism businesses keep records about their income - expenses - and equipment depreciation because they are required by law to file tax returns.
Many levels of menu items that rise to a narrow point.
Check for and mark all errors in the ad.

25. Business accounting information often is summarized In which of the following types of financial statements...
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Many levels of menu items that rise to a narrow point.
Remain competitive.
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.

26. Which of the following steps in the selling process would salespersons take first...
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
An open also know as public corporation where investors can buy stock.
Approach.
Prepare a report.

27. What does an enclosure notation in a business letter signify?
Accomodate
Medical kit and cellular phone.
Something was sent with the letter.
Fear the unknown.

28. A food server Who has mixed up an order and brought the wrong menu items is an example of ______ contributing to customer complaints.
The business's image.
Employee.
Increased production.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.

29. representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community - a board game developed by the local chamber of commerce - a Fourth of July banner - and a holiday ornament designed by se
To simplify complex information.
Board game.
Increased production.
Cheating.

30. Feedback that you receive from self-evaluation is called __________ feedback.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services
Guide the actions of others.
Internal. This is information you obtain by constantly monitoring your own actions.
Specific credit-card procedures.

31. Which of the following is a purpose of using color in advertising...
Income statement. An income statement is a financial summary that shows how much money the business has made or lost. It is also called a profit-and-loss statement.
To affect a mood.
Maintaining.
Offer dissimilar products.

32. What is a type of material often included as attachment to the appendix of short reports?
Remain competitive.
Supporting Documents.
Time.
Being efficient.

33. Servers who can easily sell patrons additional food or beverage items they had not originally planned to buy are using __________ selling.
Selling goods.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Modify existing photographs.
Suggestion.

34. An important aspect of typography in advertising involves the effective use of
Specific. Goals should be as specific as possible - not stated in general terms.
Type
Supporting Documents.
Flexible work schedules.

35. When customers buy the exact amount of goods that producers are selling at a specific price - the ____price exists.
Money.
Jurisdiction. Some courts do specific types of disputes etc.
Equilibrium. Also called market clearing price.
Maintaining.

36. The statement - 'For a brochure that tells the whole story of Ebony Resorts - call your local travel agent or 1-800-555-5555 -' at the end of an advertisement is an example of a...
Asking for clarification.
Close.
Balance sheet. A balance sheet is a financial statement that captures the financial condition of the business at that particular moment.
Supporting Documents.

37. Participating in community outreach activities might be considered a form of
Approach.
Room accommodations that the guest has selected in the past.
Fear the unknown.
Promotion.

38. A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
Each member agrees to the same course of action.
Increase sales. Credit encourages customers to buy more freely - which helps the business extending credit to increase its sales.
Prepare a report.
Product extensions. A product extension is a good or service added to an existing product line or product category.

39. Which of the following is an example of the pyramid type of display arrangement in a restaurant display...
Offer dissimilar products.
Something was sent with the letter.
Silent customers.
Many levels of menu items that rise to a narrow point.

40. Mal just received a letter telling him that someone else had been hired for a job for which Mal had been interviewed. Since Mal didn't get the job - does he need to write an interview follow-up letter to the company
Competing.
Yes - he should already have sent a follow-up letter.
Antirobbery systems.
Selling goods.

41. What is an advantage of specialization of labor?
Browser
Increased production.
Bid process.
It is legal to overbook a flight.

42. Companies obtain internal information about their various business activities to operate effectively by monitoring
Each member agrees to the same course of action.
Guide the actions of others.
Smile often. They can be 'heard' over the phone.
Internal records.

43. Which of the following is a consideration when a restaurant is selecting suppliers
Initiative.
Graphic presentation. Businesses often include research data in reports in order to communicate the information to others.
The dependability of the supplier
Hospitality

44. What is the most efficient way to follow procedures for processing complimentary offers - coupons - and discounts at an amusement park?
Room accommodations that the guest has selected in the past.
Being efficient.
Follow the instructions on the computer terminal screen.
Hire employees.

45. Finance is the business function that involves managing
To simplify complex information.
Money.
Room accommodations that the guest has selected in the past.
Guide the actions of others.

46. To prevent point-of-sale fraud - businesses usually use
Purchasing.
Prepare a report.
Specific credit-card procedures.
Promotion.

47. What kind of corporation sells a lot of shares and must reveal complete information about it's financial situation?
Network with others who have expertise in the industry.
Each member agrees to the same course of action.
An open also know as public corporation where investors can buy stock.
Many levels of menu items that rise to a narrow point.

48. What hospitality service is a hotel employee most likely to recommend to a guest with young children?
Each member agrees to the same course of action.
Baby Sitting.
Yes - he should already have sent a follow-up letter.
Variable. Travel and tourism marketing involves the marketing of services to customers who participate in producing and experiencing the services

49. Businesses that ask several vendors to submit prices before making a purchasing decision are managing the
It is legal to overbook a flight.
Employee.
Bid process.
Ask clarifying questions often.

50. A hotel purchases theater tickets for upcoming plays - arranges discounts at local restaurants - and advertises that - for one price - a guest can stay at the hotel - receive two tickets to a play - and a discount on meals. This special promotion is
Employee.
Package.
Remain competitive.
Downward - Upward and lateral. Communication is often employees to management (upward) - management to employees (downward). Lateral is communication at the same level.