Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An agent who does not work directly for a travel provider but sells his or her products for a fee






2. The money left from a person's gross income after taking out taxes






3. A rate based on total sales for the day divided by the total number of sold rooms.






4. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






5. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






6. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






7. A resort property in a specefic location with a concentration of recources or facilities






8. Offering rewards or favors to achieve the desired behavior.






9. Emotive - Directive - Reflective - Supportive






10. A person who organizes - manages - and takes the risk of owning and operating a buisness






11. A condition of being subject to change or alteration






12. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






13. Involving the other person in decisions that directly relate to the desired behavior






14. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






15. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






16. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






17. Ability to influence the behavior of others






18. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






19. The position of an employee at the beggening level of a particular career






20. Consistent hospitality service that exceeds guest expectations.






21. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






22. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






23. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






24. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






25. Using the authority of position power to order the desired behavior






26. A written statement of career goals and the necessary steps to acheive them






27. Winning approval through praise or flattery






28. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






29. Influencing behavior by presenting facts and appealing to logic.






30. The path a product takes without the help of any intermediaries between the producer and consumer






31. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






32. The area in a lodging facility that guests view - such as the lobby






33. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






34. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






35. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






36. A form of payment that may include wages - benefits - and/ or incentives in return work.






37. Ability to punish






38. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






39. Expert - Referent






40. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






41. Personal characteristics admired by others






42. The eventual desired outcome






43. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






44. Authority to provide rewards






45. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






46. The process of getting the product to the consumer






47. A state of being abstract - as are things that cannot be touched






48. The path a travel product takes from producer to the consumer - or traveler






49. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






50. The path a product takes using intermediaries between the producer and consumer