SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
Reward Power
business travel
franchise
consolidator
2. Document that job seekers fill out to help employers screen applicants.
charter tour
Pulling Rank
frequent-flyer program
job application
3. The path a travel product takes from producer to the consumer - or traveler
facilitating products
customer loyalty
guest or uniformed services
channel of distribution
4. A state of being abstract - as are things that cannot be touched
destination marketing
intangibility
diversity
franchise
5. The money left from a person's gross income after taking out taxes
amateur sports
infrastructure
Delegation
disposable income
6. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
core product
buisness-to-buisness selling
Centralized Organizations
full-service restaurant
7. Authority to provide rewards
Reward Power
Delegation
Power Tactics
Power and Communication Styles
8. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry
Empowering Others
guest service agent (GSA)
hospitality-specific traits
Directive
9. Ability to punish
Coercive Power
Enhancing Power through Alliances
cross-selling
economic multiplier
10. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects
competitive advantage
back of the house
destination marketing
aesthetic pollution
11. A written statement of career goals and the necessary steps to acheive them
career plan
elasticity of demand
Reward Power
competitive advantage
12. Consistent hospitality service that exceeds guest expectations.
Amtrak
Coercive Power
exemplary guest service
entry-level
13. An establishment - such as a restaurant - where a food-and-beverage business competes for customers
Amtrak
buisness-to-buisness selling
dependables
commercial site
14. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
distribution
AIDA model
e-tail
back of the house (lodging)
15. The area in a lodging facility that guests view - such as the lobby
Directive
back of the house
front of the house (lodging)
Expert Power
16. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again
Decentralized Organization
customer loyalty
facilitating products
chain
17. Verbal or nonverbal signs of a customer's readiness to buy
convention and visitors bureau (CVB)
Centralized Organizations
destination
buying signals
18. Referring to others with greater position power and authority who support the desired behavior.
Upward Appeal
business travel
demographics
advertising
19. Expert - Referent
geographics
Personal Power
ecotourism
feature
20. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills
guest service agent (GSA)
hospitality-specific traits
entrepreneur
informational interveiw
21. Enlisting an individual's peers to support the need for the desired behavior.
core product
Peer pressure
Inspirational Appeal
ecotourism
22. The variation of consumer demand due to a change in price
elasticity of demand
average daily rate (ADR)
feature
convention and visitors bureau (CVB)
23. A resort property in a specefic location with a concentration of recources or facilities
destination resort
hub-and-spoke system
institutional advertising
facilitating products
24. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
concierge
goal
ecotourism
Decentralized Organization
25. Involving the other person in decisions that directly relate to the desired behavior
certification
Consultation
pprenticeship
job application
26. Ethnic variety as well as socioeconomic and gender variety in a group or society
diversity
charter tour
Authority Commensurate with Responsibility
Excessively centralized organization
27. Ability to influence the behavior of others
Centralized Organizations
Power
amateur sports
commission
28. A rate based on total sales for the day divided by the total number of sold rooms.
intangibility
exemplary guest service
entry-level
average daily rate (ADR)
29. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
informational interveiw
ecotourism
diversity
front of the house (lodging)
30. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
full-service restaurant
Excessively centralized organization
intermediary
Power
31. The type of selling whereby one buisness sells goods or services to another buisness
Centralized Organizations
buisness-to-buisness selling
chain
Reflective
32. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas
Emotive
Power
cost-plus pricing
back of the house
33. The granting of authority or power to front-line personnel for handling and solving guests' problems
empowerment
intermediary
changeability
certification
34. The path a product takes using intermediaries between the producer and consumer
indirect channel
demand
Coercive Power
infrastructure
35. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
consumer show
Supportive
Ingratiating Appeal
Barriers to Delegation
36. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.
pprenticeship
Centralized Organizations
hallmark event
Enhancing Power through Alliances
37. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet
customer satisfaction
Empowering Others
guest service agent (GSA)
customer loyalty
38. Generating enthusiasm and commitment by appealing to the other's values or emotions
Personal Power
Inspirational Appeal
commission
Peer pressure
39. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants
average daily rate (ADR)
guest or uniformed services
behavioristics
cross-selling
40. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.
Enhancing Power through Alliances
destination marketing
frequent-flyer program
informational interveiw
41. Influencing behavior by presenting facts and appealing to logic.
Reasoning
distribution
franchise
concierge
42. Using the authority of position power to order the desired behavior
diversity
Inspirational Appeal
Enhancing Power through Alliances
Pulling Rank
43. The final stop of a journey - or the goal for travelers
destination
indirect channel
core product
Reasoning
44. The path a product takes without the help of any intermediaries between the producer and consumer
Directive
direct channel
intangibility
follow-up
45. Authority granted to a position within the hierarchy of an organization
Position Power
ethics
elasticity of demand
demographics
46. The sale of goods or services to the customer by means of the Internet.
e-tail
benefit
Pulling Rank
demographics
47. A condition of being subject to change or alteration
empowerment
changeability
cost-plus pricing
goal
48. Athletic activities and competitions for athletes who do not get paid.
amateur sports
entry-level
guest satisfaction
commercial site
49. Winning approval through praise or flattery
infrastructure
Ingratiating Appeal
charter tour
Excessively centralized organization
50. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
Reasoning
dependables
Pulling Rank
Empowerment