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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
guest or uniformed services
Expert Power
full-service restaurant
hub-and-spoke system
2. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.
indirect channel
Emotive
customized tour
geographics
3. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.
economic multiplier
Enhancing Power through Alliances
indirect channel
Pulling Rank
4. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.
Power Tactics
exemplary guest service
Authority Commensurate with Responsibility
average daily rate (ADR)
5. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
dependables
Reasoning
customer loyalty
competitive advantage
6. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.
intangibility
convention and visitors bureau (CVB)
Empowerment
Supportive
7. Involving the other person in decisions that directly relate to the desired behavior
compensation
Consultation
disposable income
Power
8. The main product that the customer is buying
competitive advantage
core product
buying signals
Organizational Power
9. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
Power and Communication Styles
buisness-to-buisness selling
informational interveiw
indirect channel
10. Emotive - Directive - Reflective - Supportive
disposable income
Power and Communication Styles
Expert Power
intangibility
11. The final stop of a journey - or the goal for travelers
guest satisfaction
destination
experimental method
concierge
12. The path a product takes without the help of any intermediaries between the producer and consumer
guest or uniformed services
direct channel
Power
demand
13. Statistics about where people live.
consolidator
geographics
bed-and-breakfasts (B&Bs)
Power and Communication Styles
14. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education
follow-up
incentive
demographics
destination resort
15. The granting of authority or power to front-line personnel for handling and solving guests' problems
empowerment
concierge
front of the house (lodging)
buisness-to-buisness selling
16. A research method whereby a researcher observes the results of changing one or more marketing variables
experimental method
Amtrak
customized tour
Position Power
17. The path a product takes using intermediaries between the producer and consumer
Empowering Others
indirect channel
Referent Power
front of the house
18. Any advertising message sent directly to prospective customers via the mail
direct mail
Ingratiating Appeal
guest service agent (GSA)
career plan
19. Influencing behavior by presenting facts and appealing to logic.
Reasoning
Peer pressure
advertising
Amtrak
20. Consistent hospitality service that exceeds guest expectations.
disposable income
back of the house (lodging)
job application
exemplary guest service
21. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.
full-service restaurant
pprenticeship
core product
consolidator
22. Goods or services that aid the use of the core product
facilitating products
hallmark event
bed-and-breakfasts (B&Bs)
Excessively centralized organization
23. A fee or payment based on a percentage of products sold
cost-plus pricing
Enhancing Power through Alliances
cross-selling
commission
24. A condition of being subject to change or alteration
changeability
Consultation
franchise
Authority Commensurate with Responsibility
25. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
Amtrak
consolidator
follow-up
demand
26. Any recreational activity for which a guest pays a fee
Reasoning
commercial site
franchise
commercial recreation
27. Statistics about consumers based on their knowledge - attitudes - use - or response to a product
behavioristics
Emotive
customer satisfaction
Peer pressure
28. The amount or quanity of goods and services that consumers are willing to buy at various prices
follow-up
behavioristics
demand
Coercive Power
29. Ethnic variety as well as socioeconomic and gender variety in a group or society
advertising
diversity
charter tour
Reasoning
30. Specialized knowledge or skill
front of the house
ethics
Enhancing Power through Alliances
Expert Power
31. The fulfillment of guests' needs and wants regarding recieving quality hospitality products
Centralized Organizations
guest satisfaction
feature
Coercive Power
32. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills
Inspirational Appeal
commission
Authority Commensurate with Responsibility
hospitality-specific traits
33. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
experimental method
compensation
back of the house
ecotourism
34. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program
incentive
globalization
economic multiplier
experimental method
35. A local or regional event with national or possible international appeal that occurs once or annually
Supportive
advertising
Organizational Power
hallmark event
36. An agent who does not work directly for a travel provider but sells his or her products for a fee
Reasoning
direct channel
buisness-to-buisness selling
intermediary
37. A type of buisness that has more thatn one location with the same name under the same ownership
chain
follow-up
facilitating products
feature
38. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location
Position Power
franchise
consolidator
buisness-to-buisness selling
39. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again
amateur sports
experimental method
Supportive
customer loyalty
40. Authority granted to a position within the hierarchy of an organization
Amtrak
elasticity of demand
Position Power
guest satisfaction
41. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
customized tour
Centralized Organizations
elasticity of demand
empowerment
42. Personal characteristics admired by others
Referent Power
feature
customer satisfaction
Reasoning
43. The position of an employee at the beggening level of a particular career
entry-level
Power and Communication Styles
customer satisfaction
charter tour
44. Pricing products by calculating all costs and expenses and adding desired profit
direct mail
Empowerment
guest service agent (GSA)
cost-plus pricing
45. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
destination marketing
advertising
certification
benefit
46. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
Supportive
e-tail
direct mail
hallmark event
47. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.
Inspirational Appeal
concierge
back of the house
goal
48. Winning approval through praise or flattery
Ingratiating Appeal
Reward Power
incentive
elasticity of demand
49. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet
pprenticeship
guest service agent (GSA)
front of the house
dependables
50. Travel for the sole purpose of conducting and individuals or companys buisness
Power Tactics
channel of distribution
Reflective
business travel