Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel for the sole purpose of conducting and individuals or companys buisness






2. Small unique inns that offer a full breakfast with a night's stay






3. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






4. A feature advantage of a product






5. Pricing products by calculating all costs and expenses and adding desired profit






6. The method of selling the customer additional related products tied to one name






7. A single- or multi-day exhibition held at a convention or civic center arena.






8. A local or regional event with national or possible international appeal that occurs once or annually






9. The main product that the customer is buying






10. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






11. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






12. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






13. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






14. The process of getting the product to the consumer






15. Referring to others with greater position power and authority who support the desired behavior.






16. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






17. A research method whereby a researcher observes the results of changing one or more marketing variables






18. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






19. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






20. Emotive - Directive - Reflective - Supportive






21. The amount or quanity of goods and services that consumers are willing to buy at various prices






22. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






23. A fee or payment based on a percentage of products sold






24. Document that job seekers fill out to help employers screen applicants.






25. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






26. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






27. A rate based on total sales for the day divided by the total number of sold rooms.






28. Expert - Referent






29. Any advertising message sent directly to prospective customers via the mail






30. The area in a hospitality establisment that guests view - such as the entrance and dining room






31. Athletic activities and competitions for athletes who do not get paid.






32. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






33. A program in which an airline offers free travel - upgrades - and discounts to program members






34. The path a travel product takes from producer to the consumer - or traveler






35. Position - Reward - Coercive






36. The final stop of a journey - or the goal for travelers






37. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






38. A type of buisness that has more thatn one location with the same name under the same ownership






39. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






40. Authority to provide rewards






41. Ethnic variety as well as socioeconomic and gender variety in a group or society






42. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






43. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






44. Involving the other person in decisions that directly relate to the desired behavior






45. Winning approval through praise or flattery






46. Offering rewards or favors to achieve the desired behavior.






47. A condition of being subject to change or alteration






48. Verbal or nonverbal signs of a customer's readiness to buy






49. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






50. Generating enthusiasm and commitment by appealing to the other's values or emotions