Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






2. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






3. Involving the other person in decisions that directly relate to the desired behavior






4. A state of being abstract - as are things that cannot be touched






5. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






6. A research method whereby a researcher observes the results of changing one or more marketing variables






7. The granting of authority or power to front-line personnel for handling and solving guests' problems






8. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






9. Ability to punish






10. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






11. Expert - Referent






12. A feature advantage of a product






13. Offering rewards or favors to achieve the desired behavior.






14. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






15. The eventual desired outcome






16. A program in which an airline offers free travel - upgrades - and discounts to program members






17. Advertising with a goal of developing goodwill or a positive image






18. The increasing integration of the world economy






19. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






20. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






21. The path a product takes without the help of any intermediaries between the producer and consumer






22. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






23. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






24. Statistics about where people live.






25. The path a travel product takes from producer to the consumer - or traveler






26. Specialized knowledge or skill






27. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






28. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






29. The position of an employee at the beggening level of a particular career






30. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






31. Any advertising message sent directly to prospective customers via the mail






32. Goods or services that aid the use of the core product






33. A basic - physical - or extended attribute of a product or purchase






34. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






35. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






36. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






37. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






38. The method of selling the customer additional related products tied to one name






39. Generally characterized by multiple levels of management and managers who must manage large numbers of people






40. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






41. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






42. Document that job seekers fill out to help employers screen applicants.






43. Emotive - Directive - Reflective - Supportive






44. Enlisting an individual's peers to support the need for the desired behavior.






45. Any recreational activity for which a guest pays a fee






46. Ethnic variety as well as socioeconomic and gender variety in a group or society






47. Athletic activities and competitions for athletes who do not get paid.






48. Authority to provide rewards






49. A single- or multi-day exhibition held at a convention or civic center arena.






50. Using the authority of position power to order the desired behavior