Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A person who organizes - manages - and takes the risk of owning and operating a buisness






2. Pricing products by calculating all costs and expenses and adding desired profit






3. Influencing behavior by presenting facts and appealing to logic.






4. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






5. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






6. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






7. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






8. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






9. A rate based on total sales for the day divided by the total number of sold rooms.






10. Authority to provide rewards






11. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






12. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






13. Athletic activities and competitions for athletes who do not get paid.






14. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






15. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






16. Generating enthusiasm and commitment by appealing to the other's values or emotions






17. The granting of authority or power to front-line personnel for handling and solving guests' problems






18. Advertising with a goal of developing goodwill or a positive image






19. Goods or services that aid the use of the core product






20. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






21. The final stop of a journey - or the goal for travelers






22. Verbal or nonverbal signs of a customer's readiness to buy






23. The main product that the customer is buying






24. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






25. The path a travel product takes from producer to the consumer - or traveler






26. Travel for the sole purpose of conducting and individuals or companys buisness






27. A condition of being subject to change or alteration






28. Any recreational activity for which a guest pays a fee






29. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






30. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






31. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






32. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






33. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






34. Consistent hospitality service that exceeds guest expectations.






35. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






36. The area in a lodging facility where support services take place which guests usually do not view






37. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






38. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






39. Generally characterized by multiple levels of management and managers who must manage large numbers of people






40. The path a product takes using intermediaries between the producer and consumer






41. Document that job seekers fill out to help employers screen applicants.






42. A form of payment that may include wages - benefits - and/ or incentives in return work.






43. Specialized knowledge or skill






44. The method of selling the customer additional related products tied to one name






45. An agent who does not work directly for a travel provider but sells his or her products for a fee






46. A research method whereby a researcher observes the results of changing one or more marketing variables






47. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






48. Emotive - Directive - Reflective - Supportive






49. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






50. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry