Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Influencing behavior by presenting facts and appealing to logic.






2. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






3. The area in a lodging facility where support services take place which guests usually do not view






4. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






5. A resort property in a specefic location with a concentration of recources or facilities






6. Personal characteristics admired by others






7. A local or regional event with national or possible international appeal that occurs once or annually






8. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






9. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






10. A type of buisness that has more thatn one location with the same name under the same ownership






11. Any recreational activity for which a guest pays a fee






12. Position - Reward - Coercive






13. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






14. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






15. Using the authority of position power to order the desired behavior






16. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






17. Any advertising message sent directly to prospective customers via the mail






18. The path a travel product takes from producer to the consumer - or traveler






19. A written statement of career goals and the necessary steps to acheive them






20. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






21. A feature advantage of a product






22. Athletic activities and competitions for athletes who do not get paid.






23. The granting of authority or power to front-line personnel for handling and solving guests' problems






24. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






25. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






26. A form of payment that may include wages - benefits - and/ or incentives in return work.






27. The position of an employee at the beggening level of a particular career






28. Ability to punish






29. Document that job seekers fill out to help employers screen applicants.






30. The path a product takes using intermediaries between the producer and consumer






31. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






32. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






33. A rate based on total sales for the day divided by the total number of sold rooms.






34. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






35. A condition of being subject to change or alteration






36. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






37. The process of getting the product to the consumer






38. A program in which an airline offers free travel - upgrades - and discounts to program members






39. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






40. The sale of goods or services to the customer by means of the Internet.






41. The type of selling whereby one buisness sells goods or services to another buisness






42. Small unique inns that offer a full breakfast with a night's stay






43. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






44. The final stop of a journey - or the goal for travelers






45. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






46. A research method whereby a researcher observes the results of changing one or more marketing variables






47. Statistics about where people live.






48. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






49. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






50. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes