Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ability to punish






2. Generally characterized by multiple levels of management and managers who must manage large numbers of people






3. A rate based on total sales for the day divided by the total number of sold rooms.






4. The path a travel product takes from producer to the consumer - or traveler






5. Emotive - Directive - Reflective - Supportive






6. Ethnic variety as well as socioeconomic and gender variety in a group or society






7. Travel for the sole purpose of conducting and individuals or companys buisness






8. Generating enthusiasm and commitment by appealing to the other's values or emotions






9. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






10. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






11. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






12. Consistent hospitality service that exceeds guest expectations.






13. The process of getting the product to the consumer






14. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






15. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






16. Referring to others with greater position power and authority who support the desired behavior.






17. A fee or payment based on a percentage of products sold






18. Position - Reward - Coercive






19. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






20. Influencing behavior by presenting facts and appealing to logic.






21. A feature advantage of a product






22. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






23. The money left from a person's gross income after taking out taxes






24. A program in which an airline offers free travel - upgrades - and discounts to program members






25. Small unique inns that offer a full breakfast with a night's stay






26. Enlisting an individual's peers to support the need for the desired behavior.






27. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






28. A written statement of career goals and the necessary steps to acheive them






29. Statistics about where people live.






30. Using the authority of position power to order the desired behavior






31. A person who organizes - manages - and takes the risk of owning and operating a buisness






32. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






33. The granting of authority or power to front-line personnel for handling and solving guests' problems






34. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






35. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






36. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






37. An agent who does not work directly for a travel provider but sells his or her products for a fee






38. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






39. Advertising with a goal of developing goodwill or a positive image






40. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






41. A basic - physical - or extended attribute of a product or purchase






42. Personal characteristics admired by others






43. Pricing products by calculating all costs and expenses and adding desired profit






44. Offering rewards or favors to achieve the desired behavior.






45. Authority granted to a position within the hierarchy of an organization






46. Authority to provide rewards






47. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






48. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






49. A single- or multi-day exhibition held at a convention or civic center arena.






50. The increasing integration of the world economy