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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The main product that the customer is buying
guest or uniformed services
core product
Pulling Rank
Directive
2. A feature advantage of a product
Amtrak
buying signals
benefit
Expert Power
3. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible
elasticity of demand
distribution
customized tour
destination marketing
4. A program in which an airline offers free travel - upgrades - and discounts to program members
ecotourism
frequent-flyer program
core product
goal
5. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
guest satisfaction
customer loyalty
Reasoning
certification
6. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
Empowerment
Authority Commensurate with Responsibility
hospitality-specific traits
core product
7. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
core product
institutional advertising
hallmark event
Delegation
8. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants
institutional advertising
guest or uniformed services
buying signals
Inspirational Appeal
9. A local or regional event with national or possible international appeal that occurs once or annually
commission
job application
career plan
hallmark event
10. The type of selling whereby one buisness sells goods or services to another buisness
buisness-to-buisness selling
benefit
Power Tactics
hallmark event
11. Referring to others with greater position power and authority who support the desired behavior.
hallmark event
hospitality-specific traits
guest service agent (GSA)
Upward Appeal
12. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet
consolidator
consumer show
Barriers to Delegation
guest service agent (GSA)
13. Document that job seekers fill out to help employers screen applicants.
job application
cross-selling
ecotourism
concierge
14. Advertising with a goal of developing goodwill or a positive image
Emotive
disposable income
institutional advertising
destination resort
15. Consistent hospitality service that exceeds guest expectations.
exemplary guest service
Amtrak
Personal Power
front of the house (lodging)
16. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
Amtrak
destination resort
back of the house
ecotourism
17. An establishment - such as a restaurant - where a food-and-beverage business competes for customers
commercial site
Reasoning
full-service restaurant
cross-selling
18. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills
hospitality-specific traits
hub-and-spoke system
informational interveiw
Supportive
19. Position - Reward - Coercive
dependables
Organizational Power
Ingratiating Appeal
Empowerment
20. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
Supportive
Empowering Others
front of the house (lodging)
Barriers to Delegation
21. A state of being abstract - as are things that cannot be touched
globalization
direct mail
front of the house
intangibility
22. Personal characteristics admired by others
Referent Power
direct mail
pprenticeship
Supportive
23. The granting of authority or power to front-line personnel for handling and solving guests' problems
commission
empowerment
entrepreneur
elasticity of demand
24. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.
pprenticeship
Pulling Rank
destination
Power Tactics
25. The path a product takes using intermediaries between the producer and consumer
Peer pressure
indirect channel
experimental method
Ingratiating Appeal
26. Influencing behavior by presenting facts and appealing to logic.
customized tour
e-tail
Reasoning
guest or uniformed services
27. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.
customer loyalty
experimental method
channel of distribution
concierge
28. Generally characterized by multiple levels of management and managers who must manage large numbers of people
career plan
Consultation
Excessively centralized organization
pprenticeship
29. Generating enthusiasm and commitment by appealing to the other's values or emotions
chain
Empowering Others
Decentralized Organization
Inspirational Appeal
30. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
competitive advantage
convention and visitors bureau (CVB)
informational interveiw
Consultation
31. Goods or services that aid the use of the core product
facilitating products
aesthetic pollution
Peer pressure
amateur sports
32. The eventual desired outcome
goal
front of the house (lodging)
Supportive
front of the house
33. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.
front of the house
chain
Power Tactics
pprenticeship
34. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
consumer show
buying signals
Referent Power
Centralized Organizations
35. The path a product takes without the help of any intermediaries between the producer and consumer
behavioristics
direct channel
goal
Delegation
36. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.
economic multiplier
channel of distribution
Inspirational Appeal
career plan
37. Offering rewards or favors to achieve the desired behavior.
Expert Power
Empowering Others
entrepreneur
Bargaining
38. A resort property in a specefic location with a concentration of recources or facilities
front of the house
Pulling Rank
Amtrak
destination resort
39. An organization that works with meeting planners to provide tourist information services to business and leisure travelers
convention and visitors bureau (CVB)
disposable income
informational interveiw
consumer show
40. Expert - Referent
guest or uniformed services
franchise
consolidator
Personal Power
41. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
full-service restaurant
Amtrak
Coercive Power
feature
42. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
Decentralized Organization
amateur sports
destination marketing
back of the house
43. A positive feeling or reaction customers have when a buisness or product meets their needs
hallmark event
customer satisfaction
direct channel
competitive advantage
44. The process of getting the product to the consumer
hospitality-specific traits
Position Power
distribution
Peer pressure
45. The position of an employee at the beggening level of a particular career
entry-level
destination
benefit
Power Tactics
46. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again
economic multiplier
customer loyalty
buying signals
guest or uniformed services
47. The area in a lodging facility that guests view - such as the lobby
customized tour
informational interveiw
front of the house (lodging)
average daily rate (ADR)
48. The amount or quanity of goods and services that consumers are willing to buy at various prices
demand
compensation
buying signals
cost-plus pricing
49. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
AIDA model
back of the house
Peer pressure
facilitating products
50. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.
Empowerment
commercial recreation
consumer show
entry-level