Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The granting of authority or power to front-line personnel for handling and solving guests' problems






2. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






3. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






4. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






5. Offering rewards or favors to achieve the desired behavior.






6. The process of getting the product to the consumer






7. A resort property in a specefic location with a concentration of recources or facilities






8. Using the authority of position power to order the desired behavior






9. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






10. Ability to influence the behavior of others






11. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






12. The main product that the customer is buying






13. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






14. The path a travel product takes from producer to the consumer - or traveler






15. A person who organizes - manages - and takes the risk of owning and operating a buisness






16. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






17. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






18. Advertising with a goal of developing goodwill or a positive image






19. A rate based on total sales for the day divided by the total number of sold rooms.






20. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






21. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






22. Athletic activities and competitions for athletes who do not get paid.






23. The eventual desired outcome






24. A single- or multi-day exhibition held at a convention or civic center arena.






25. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






26. The area in a hospitality establisment that guests view - such as the entrance and dining room






27. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






28. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






29. The variation of consumer demand due to a change in price






30. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






31. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






32. Involving the other person in decisions that directly relate to the desired behavior






33. A local or regional event with national or possible international appeal that occurs once or annually






34. A type of buisness that has more thatn one location with the same name under the same ownership






35. Any advertising message sent directly to prospective customers via the mail






36. Referring to others with greater position power and authority who support the desired behavior.






37. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






38. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






39. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






40. The sale of goods or services to the customer by means of the Internet.






41. Statistics about where people live.






42. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






43. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






44. Verbal or nonverbal signs of a customer's readiness to buy






45. Specialized knowledge or skill






46. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






47. A form of payment that may include wages - benefits - and/ or incentives in return work.






48. A state of being abstract - as are things that cannot be touched






49. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






50. An agent who does not work directly for a travel provider but sells his or her products for a fee