Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






2. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






3. Authority granted to a position within the hierarchy of an organization






4. The granting of authority or power to front-line personnel for handling and solving guests' problems






5. A program in which an airline offers free travel - upgrades - and discounts to program members






6. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






7. Any recreational activity for which a guest pays a fee






8. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






9. The area in a lodging facility where support services take place which guests usually do not view






10. Advertising with a goal of developing goodwill or a positive image






11. A single- or multi-day exhibition held at a convention or civic center arena.






12. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






13. Pricing products by calculating all costs and expenses and adding desired profit






14. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






15. A fee or payment based on a percentage of products sold






16. Influencing behavior by presenting facts and appealing to logic.






17. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






18. A person who organizes - manages - and takes the risk of owning and operating a buisness






19. The final stop of a journey - or the goal for travelers






20. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






21. A positive feeling or reaction customers have when a buisness or product meets their needs






22. Consistent hospitality service that exceeds guest expectations.






23. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






24. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






25. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






26. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






27. Small unique inns that offer a full breakfast with a night's stay






28. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






29. The money left from a person's gross income after taking out taxes






30. The path a product takes using intermediaries between the producer and consumer






31. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






32. Position - Reward - Coercive






33. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






34. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






35. Offering rewards or favors to achieve the desired behavior.






36. The sale of goods or services to the customer by means of the Internet.






37. A type of buisness that has more thatn one location with the same name under the same ownership






38. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






39. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






40. Ability to influence the behavior of others






41. Authority to provide rewards






42. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






43. Athletic activities and competitions for athletes who do not get paid.






44. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






45. Personal characteristics admired by others






46. Document that job seekers fill out to help employers screen applicants.






47. The path a product takes without the help of any intermediaries between the producer and consumer






48. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






49. Generally characterized by multiple levels of management and managers who must manage large numbers of people






50. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.