Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Pricing products by calculating all costs and expenses and adding desired profit






2. A single- or multi-day exhibition held at a convention or civic center arena.






3. Any recreational activity for which a guest pays a fee






4. Position - Reward - Coercive






5. Generally characterized by multiple levels of management and managers who must manage large numbers of people






6. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






7. Winning approval through praise or flattery






8. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






9. A local or regional event with national or possible international appeal that occurs once or annually






10. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






11. Involving the other person in decisions that directly relate to the desired behavior






12. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






13. A state of being abstract - as are things that cannot be touched






14. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






15. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






16. A rate based on total sales for the day divided by the total number of sold rooms.






17. Verbal or nonverbal signs of a customer's readiness to buy






18. Offering rewards or favors to achieve the desired behavior.






19. The path a product takes using intermediaries between the producer and consumer






20. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






21. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






22. An agent who does not work directly for a travel provider but sells his or her products for a fee






23. The path a travel product takes from producer to the consumer - or traveler






24. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






25. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






26. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






27. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






28. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






29. A basic - physical - or extended attribute of a product or purchase






30. The area in a lodging facility where support services take place which guests usually do not view






31. A type of buisness that has more thatn one location with the same name under the same ownership






32. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






33. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






34. A condition of being subject to change or alteration






35. The granting of authority or power to front-line personnel for handling and solving guests' problems






36. The process of getting the product to the consumer






37. The path a product takes without the help of any intermediaries between the producer and consumer






38. Consistent hospitality service that exceeds guest expectations.






39. A written statement of career goals and the necessary steps to acheive them






40. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






41. Ability to punish






42. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






43. The increasing integration of the world economy






44. Any advertising message sent directly to prospective customers via the mail






45. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






46. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






47. Statistics about where people live.






48. The final stop of a journey - or the goal for travelers






49. Advertising with a goal of developing goodwill or a positive image






50. The fulfillment of guests' needs and wants regarding recieving quality hospitality products