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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






2. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






3. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






4. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






5. The type of selling whereby one buisness sells goods or services to another buisness






6. A rate based on total sales for the day divided by the total number of sold rooms.






7. A single- or multi-day exhibition held at a convention or civic center arena.






8. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






9. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






10. Using the authority of position power to order the desired behavior






11. A basic - physical - or extended attribute of a product or purchase






12. The increasing integration of the world economy






13. The money left from a person's gross income after taking out taxes






14. A fee or payment based on a percentage of products sold






15. The path a travel product takes from producer to the consumer - or traveler






16. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






17. Any recreational activity for which a guest pays a fee






18. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






19. Travel for the sole purpose of conducting and individuals or companys buisness






20. A local or regional event with national or possible international appeal that occurs once or annually






21. The area in a hospitality establisment that guests view - such as the entrance and dining room






22. Generating enthusiasm and commitment by appealing to the other's values or emotions






23. Personal characteristics admired by others






24. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






25. A state of being abstract - as are things that cannot be touched






26. A person who organizes - manages - and takes the risk of owning and operating a buisness






27. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






28. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






29. Involving the other person in decisions that directly relate to the desired behavior






30. Ethnic variety as well as socioeconomic and gender variety in a group or society






31. A condition of being subject to change or alteration






32. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






33. Any advertising message sent directly to prospective customers via the mail






34. Generally characterized by multiple levels of management and managers who must manage large numbers of people






35. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






36. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






37. The variation of consumer demand due to a change in price






38. A research method whereby a researcher observes the results of changing one or more marketing variables






39. Authority to provide rewards






40. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






41. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






42. The path a product takes using intermediaries between the producer and consumer






43. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






44. The path a product takes without the help of any intermediaries between the producer and consumer






45. Goods or services that aid the use of the core product






46. The granting of authority or power to front-line personnel for handling and solving guests' problems






47. A type of buisness that has more thatn one location with the same name under the same ownership






48. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






49. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






50. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.