Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A form of payment that may include wages - benefits - and/ or incentives in return work.






2. The main product that the customer is buying






3. The path a product takes using intermediaries between the producer and consumer






4. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






5. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






6. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






7. The eventual desired outcome






8. A person who organizes - manages - and takes the risk of owning and operating a buisness






9. A local or regional event with national or possible international appeal that occurs once or annually






10. Influencing behavior by presenting facts and appealing to logic.






11. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






12. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






13. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






14. Small unique inns that offer a full breakfast with a night's stay






15. A rate based on total sales for the day divided by the total number of sold rooms.






16. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






17. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






18. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






19. Offering rewards or favors to achieve the desired behavior.






20. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






21. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






22. The position of an employee at the beggening level of a particular career






23. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






24. A type of buisness that has more thatn one location with the same name under the same ownership






25. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






26. The area in a lodging facility where support services take place which guests usually do not view






27. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






28. A fee or payment based on a percentage of products sold






29. Statistics about where people live.






30. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






31. Enlisting an individual's peers to support the need for the desired behavior.






32. Expert - Referent






33. Generating enthusiasm and commitment by appealing to the other's values or emotions






34. The granting of authority or power to front-line personnel for handling and solving guests' problems






35. The final stop of a journey - or the goal for travelers






36. A written statement of career goals and the necessary steps to acheive them






37. Goods or services that aid the use of the core product






38. Specialized knowledge or skill






39. A condition of being subject to change or alteration






40. A research method whereby a researcher observes the results of changing one or more marketing variables






41. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






42. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






43. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






44. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






45. The area in a lodging facility that guests view - such as the lobby






46. Ability to punish






47. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






48. Travel for the sole purpose of conducting and individuals or companys buisness






49. Winning approval through praise or flattery






50. Any advertising message sent directly to prospective customers via the mail







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests