Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Emotive - Directive - Reflective - Supportive






2. The granting of authority or power to front-line personnel for handling and solving guests' problems






3. The path a product takes without the help of any intermediaries between the producer and consumer






4. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






5. Authority granted to a position within the hierarchy of an organization






6. Position - Reward - Coercive






7. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






8. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






9. Statistics about where people live.






10. A state of being abstract - as are things that cannot be touched






11. A form of payment that may include wages - benefits - and/ or incentives in return work.






12. Goods or services that aid the use of the core product






13. A local or regional event with national or possible international appeal that occurs once or annually






14. Authority to provide rewards






15. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






16. A basic - physical - or extended attribute of a product or purchase






17. The increasing integration of the world economy






18. The final stop of a journey - or the goal for travelers






19. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






20. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






21. Enlisting an individual's peers to support the need for the desired behavior.






22. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






23. Referring to others with greater position power and authority who support the desired behavior.






24. Small unique inns that offer a full breakfast with a night's stay






25. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






26. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






27. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






28. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






29. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






30. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






31. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






32. Verbal or nonverbal signs of a customer's readiness to buy






33. A single- or multi-day exhibition held at a convention or civic center arena.






34. Document that job seekers fill out to help employers screen applicants.






35. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






36. A feature advantage of a product






37. Using the authority of position power to order the desired behavior






38. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






39. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






40. Athletic activities and competitions for athletes who do not get paid.






41. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






42. A written statement of career goals and the necessary steps to acheive them






43. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






44. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






45. Specialized knowledge or skill






46. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






47. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






48. Winning approval through praise or flattery






49. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






50. The amount or quanity of goods and services that consumers are willing to buy at various prices