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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Generally characterized by multiple levels of management and managers who must manage large numbers of people






2. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






3. Involving the other person in decisions that directly relate to the desired behavior






4. The increasing integration of the world economy






5. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






6. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






7. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






8. Document that job seekers fill out to help employers screen applicants.






9. Travel for the sole purpose of conducting and individuals or companys buisness






10. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






11. A feature advantage of a product






12. Athletic activities and competitions for athletes who do not get paid.






13. Authority granted to a position within the hierarchy of an organization






14. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






15. Goods or services that aid the use of the core product






16. Specialized knowledge or skill






17. The type of selling whereby one buisness sells goods or services to another buisness






18. The granting of authority or power to front-line personnel for handling and solving guests' problems






19. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






20. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






21. Authority to provide rewards






22. A program in which an airline offers free travel - upgrades - and discounts to program members






23. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






24. A basic - physical - or extended attribute of a product or purchase






25. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






26. A type of buisness that has more thatn one location with the same name under the same ownership






27. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






28. The eventual desired outcome






29. A condition of being subject to change or alteration






30. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






31. Referring to others with greater position power and authority who support the desired behavior.






32. Ability to influence the behavior of others






33. Any advertising message sent directly to prospective customers via the mail






34. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






35. Pricing products by calculating all costs and expenses and adding desired profit






36. The amount or quanity of goods and services that consumers are willing to buy at various prices






37. A rate based on total sales for the day divided by the total number of sold rooms.






38. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






39. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






40. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






41. The area in a hospitality establisment that guests view - such as the entrance and dining room






42. The area in a lodging facility that guests view - such as the lobby






43. An agent who does not work directly for a travel provider but sells his or her products for a fee






44. Verbal or nonverbal signs of a customer's readiness to buy






45. Consistent hospitality service that exceeds guest expectations.






46. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






47. Small unique inns that offer a full breakfast with a night's stay






48. A person who organizes - manages - and takes the risk of owning and operating a buisness






49. Enlisting an individual's peers to support the need for the desired behavior.






50. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.