Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






2. A positive feeling or reaction customers have when a buisness or product meets their needs






3. The path a product takes without the help of any intermediaries between the producer and consumer






4. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






5. The main product that the customer is buying






6. A fee or payment based on a percentage of products sold






7. A state of being abstract - as are things that cannot be touched






8. Authority to provide rewards






9. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






10. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






11. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






12. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






13. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






14. Personal characteristics admired by others






15. An agent who does not work directly for a travel provider but sells his or her products for a fee






16. Influencing behavior by presenting facts and appealing to logic.






17. A local or regional event with national or possible international appeal that occurs once or annually






18. A condition of being subject to change or alteration






19. The variation of consumer demand due to a change in price






20. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






21. Any advertising message sent directly to prospective customers via the mail






22. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






23. A resort property in a specefic location with a concentration of recources or facilities






24. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






25. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






26. Emotive - Directive - Reflective - Supportive






27. A feature advantage of a product






28. Winning approval through praise or flattery






29. The increasing integration of the world economy






30. Generally characterized by multiple levels of management and managers who must manage large numbers of people






31. The process of getting the product to the consumer






32. Any recreational activity for which a guest pays a fee






33. Small unique inns that offer a full breakfast with a night's stay






34. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






35. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






36. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






37. Enlisting an individual's peers to support the need for the desired behavior.






38. A research method whereby a researcher observes the results of changing one or more marketing variables






39. Consistent hospitality service that exceeds guest expectations.






40. Document that job seekers fill out to help employers screen applicants.






41. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






42. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






43. A person who organizes - manages - and takes the risk of owning and operating a buisness






44. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






45. The method of selling the customer additional related products tied to one name






46. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






47. The area in a lodging facility where support services take place which guests usually do not view






48. The area in a hospitality establisment that guests view - such as the entrance and dining room






49. Position - Reward - Coercive






50. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action