Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The area in a lodging facility that guests view - such as the lobby






2. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






3. Generally characterized by multiple levels of management and managers who must manage large numbers of people






4. A single- or multi-day exhibition held at a convention or civic center arena.






5. The path a product takes using intermediaries between the producer and consumer






6. A form of payment that may include wages - benefits - and/ or incentives in return work.






7. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






8. A feature advantage of a product






9. Winning approval through praise or flattery






10. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






11. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






12. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






13. The increasing integration of the world economy






14. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






15. The main product that the customer is buying






16. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






17. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






18. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






19. The sale of goods or services to the customer by means of the Internet.






20. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






21. The position of an employee at the beggening level of a particular career






22. Goods or services that aid the use of the core product






23. The area in a hospitality establisment that guests view - such as the entrance and dining room






24. Athletic activities and competitions for athletes who do not get paid.






25. A state of being abstract - as are things that cannot be touched






26. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






27. A type of buisness that has more thatn one location with the same name under the same ownership






28. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






29. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






30. The method of selling the customer additional related products tied to one name






31. A positive feeling or reaction customers have when a buisness or product meets their needs






32. Authority to provide rewards






33. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






34. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






35. Statistics about where people live.






36. Emotive - Directive - Reflective - Supportive






37. Personal characteristics admired by others






38. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






39. The process of getting the product to the consumer






40. Referring to others with greater position power and authority who support the desired behavior.






41. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






42. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






43. Small unique inns that offer a full breakfast with a night's stay






44. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






45. Advertising with a goal of developing goodwill or a positive image






46. The final stop of a journey - or the goal for travelers






47. Offering rewards or favors to achieve the desired behavior.






48. Specialized knowledge or skill






49. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






50. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table