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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The position of an employee at the beggening level of a particular career
Power and Communication Styles
career plan
Centralized Organizations
entry-level
2. Consistent hospitality service that exceeds guest expectations.
exemplary guest service
Peer pressure
Power
job application
3. Travel for the sole purpose of conducting and individuals or companys buisness
dependables
business travel
consolidator
empowerment
4. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
AIDA model
full-service restaurant
customer loyalty
competitive advantage
5. The fulfillment of guests' needs and wants regarding recieving quality hospitality products
Ingratiating Appeal
intangibility
guest satisfaction
Position Power
6. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
destination
elasticity of demand
Authority Commensurate with Responsibility
hospitality-specific traits
7. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
advertising
certification
Position Power
commercial site
8. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.
informational interveiw
cross-selling
commission
customized tour
9. The variation of consumer demand due to a change in price
geographics
guest or uniformed services
empowerment
elasticity of demand
10. A person who organizes - manages - and takes the risk of owning and operating a buisness
destination marketing
ecotourism
Empowering Others
entrepreneur
11. A positive feeling or reaction customers have when a buisness or product meets their needs
Empowering Others
changeability
customer satisfaction
buying signals
12. The increasing integration of the world economy
convention and visitors bureau (CVB)
buying signals
globalization
Amtrak
13. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff
globalization
Reflective
Upward Appeal
Power Tactics
14. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet
guest service agent (GSA)
Pulling Rank
back of the house
channel of distribution
15. A condition of being subject to change or alteration
changeability
geographics
channel of distribution
buying signals
16. Personal characteristics admired by others
consumer show
guest service agent (GSA)
Referent Power
experimental method
17. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible
Excessively centralized organization
destination marketing
consumer show
globalization
18. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor
advertising
demand
Excessively centralized organization
Empowering Others
19. Specialized knowledge or skill
Ingratiating Appeal
customer loyalty
Expert Power
Delegation
20. Offering rewards or favors to achieve the desired behavior.
exemplary guest service
Bargaining
customized tour
institutional advertising
21. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
bed-and-breakfasts (B&Bs)
Authority Commensurate with Responsibility
elasticity of demand
full-service restaurant
22. Pricing products by calculating all costs and expenses and adding desired profit
distribution
infrastructure
entry-level
cost-plus pricing
23. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.
Power
Amtrak
experimental method
Enhancing Power through Alliances
24. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked
intangibility
Amtrak
Pulling Rank
Barriers to Delegation
25. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.
chain
back of the house
consolidator
pprenticeship
26. Ethnic variety as well as socioeconomic and gender variety in a group or society
Decentralized Organization
Pulling Rank
diversity
channel of distribution
27. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
informational interveiw
front of the house
AIDA model
experimental method
28. Authority granted to a position within the hierarchy of an organization
back of the house (lodging)
amateur sports
destination marketing
Position Power
29. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
Emotive
certification
follow-up
Pulling Rank
30. The money left from a person's gross income after taking out taxes
Organizational Power
disposable income
goal
hospitality-specific traits
31. Referring to others with greater position power and authority who support the desired behavior.
behavioristics
Upward Appeal
Bargaining
changeability
32. A feature advantage of a product
Centralized Organizations
exemplary guest service
benefit
dependables
33. An agent who does not work directly for a travel provider but sells his or her products for a fee
certification
Referent Power
intermediary
behavioristics
34. A basic - physical - or extended attribute of a product or purchase
guest or uniformed services
Power and Communication Styles
guest service agent (GSA)
feature
35. A form of payment that may include wages - benefits - and/ or incentives in return work.
Peer pressure
compensation
changeability
destination
36. Position - Reward - Coercive
Position Power
Organizational Power
commission
elasticity of demand
37. The path a product takes without the help of any intermediaries between the producer and consumer
empowerment
direct channel
diversity
globalization
38. Generally characterized by multiple levels of management and managers who must manage large numbers of people
direct channel
channel of distribution
benefit
Excessively centralized organization
39. Generating enthusiasm and commitment by appealing to the other's values or emotions
goal
demographics
Inspirational Appeal
AIDA model
40. Authority to provide rewards
hospitality-specific traits
Reward Power
chain
facilitating products
41. Influencing behavior by presenting facts and appealing to logic.
intangibility
incentive
Delegation
Reasoning
42. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism
infrastructure
back of the house (lodging)
AIDA model
full-service restaurant
43. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location
franchise
intangibility
business travel
facilitating products
44. The type of selling whereby one buisness sells goods or services to another buisness
buisness-to-buisness selling
facilitating products
franchise
cross-selling
45. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers
Ingratiating Appeal
Reflective
charter tour
competitive advantage
46. The process of getting the product to the consumer
bed-and-breakfasts (B&Bs)
distribution
intangibility
front of the house (lodging)
47. Emotive - Directive - Reflective - Supportive
cross-selling
Power and Communication Styles
geographics
customized tour
48. An establishment - such as a restaurant - where a food-and-beverage business competes for customers
AIDA model
globalization
convention and visitors bureau (CVB)
commercial site
49. A single- or multi-day exhibition held at a convention or civic center arena.
amateur sports
dependables
consumer show
intangibility
50. Statistics about consumers based on their knowledge - attitudes - use - or response to a product
buying signals
consolidator
Referent Power
behavioristics