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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
franchise
Centralized Organizations
Pulling Rank
dependables
2. An advantage over competitors due to greater value to consumers through lower prices or more benefits.
Power Tactics
charter tour
competitive advantage
Expert Power
3. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
certification
business travel
intangibility
pprenticeship
4. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education
demographics
intermediary
chain
AIDA model
5. Expert - Referent
Personal Power
intangibility
direct channel
Authority Commensurate with Responsibility
6. A feature advantage of a product
destination
incentive
competitive advantage
benefit
7. A single- or multi-day exhibition held at a convention or civic center arena.
Personal Power
globalization
chain
consumer show
8. Offering rewards or favors to achieve the desired behavior.
infrastructure
Bargaining
diversity
Power
9. A positive feeling or reaction customers have when a buisness or product meets their needs
certification
full-service restaurant
frequent-flyer program
customer satisfaction
10. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked
Empowering Others
convention and visitors bureau (CVB)
Barriers to Delegation
distribution
11. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
commercial recreation
Supportive
exemplary guest service
pprenticeship
12. The amount or quanity of goods and services that consumers are willing to buy at various prices
elasticity of demand
pprenticeship
demand
guest or uniformed services
13. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
guest service agent (GSA)
Centralized Organizations
Reflective
Emotive
14. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
customized tour
guest satisfaction
ethics
Authority Commensurate with Responsibility
15. The position of an employee at the beggening level of a particular career
cost-plus pricing
goal
Centralized Organizations
entry-level
16. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry
career plan
diversity
Directive
Personal Power
17. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism
cost-plus pricing
Consultation
infrastructure
Empowering Others
18. Involving the other person in decisions that directly relate to the desired behavior
infrastructure
Position Power
Consultation
amateur sports
19. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.
Power Tactics
consumer show
ecotourism
Position Power
20. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor
advertising
demographics
hospitality-specific traits
concierge
21. Goods or services that aid the use of the core product
competitive advantage
facilitating products
direct channel
ethics
22. A program in which an airline offers free travel - upgrades - and discounts to program members
frequent-flyer program
informational interveiw
entry-level
buying signals
23. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
goal
feature
AIDA model
intermediary
24. Position - Reward - Coercive
Organizational Power
Directive
job application
Bargaining
25. Personal characteristics admired by others
Referent Power
feature
Empowerment
behavioristics
26. The eventual desired outcome
destination marketing
front of the house
goal
infrastructure
27. Influencing behavior by presenting facts and appealing to logic.
Reasoning
Supportive
advertising
benefit
28. The area in a hospitality establisment that guests view - such as the entrance and dining room
feature
demand
front of the house
hub-and-spoke system
29. Small unique inns that offer a full breakfast with a night's stay
advertising
empowerment
cost-plus pricing
bed-and-breakfasts (B&Bs)
30. The sale of goods or services to the customer by means of the Internet.
guest satisfaction
e-tail
hub-and-spoke system
hospitality-specific traits
31. The granting of authority or power to front-line personnel for handling and solving guests' problems
empowerment
Amtrak
certification
destination marketing
32. A basic - physical - or extended attribute of a product or purchase
cost-plus pricing
incentive
feature
Authority Commensurate with Responsibility
33. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
Amtrak
core product
follow-up
Expert Power
34. Generally characterized by multiple levels of management and managers who must manage large numbers of people
Excessively centralized organization
hub-and-spoke system
Referent Power
Supportive
35. The area in a lodging facility where support services take place which guests usually do not view
back of the house (lodging)
intangibility
concierge
Excessively centralized organization
36. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff
Barriers to Delegation
dependables
intermediary
Reflective
37. The type of selling whereby one buisness sells goods or services to another buisness
economic multiplier
back of the house (lodging)
buisness-to-buisness selling
bed-and-breakfasts (B&Bs)
38. Travel for the sole purpose of conducting and individuals or companys buisness
charter tour
business travel
commission
Coercive Power
39. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
Authority Commensurate with Responsibility
Delegation
Pulling Rank
Ingratiating Appeal
40. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects
Peer pressure
Emotive
hub-and-spoke system
aesthetic pollution
41. Statistics about consumers based on their knowledge - attitudes - use - or response to a product
Upward Appeal
behavioristics
Coercive Power
dependables
42. Statistics about where people live.
Personal Power
behavioristics
geographics
hallmark event
43. A type of buisness that has more thatn one location with the same name under the same ownership
average daily rate (ADR)
certification
chain
informational interveiw
44. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas
career plan
Directive
destination resort
back of the house
45. The final stop of a journey - or the goal for travelers
destination
Supportive
back of the house (lodging)
channel of distribution
46. The method of selling the customer additional related products tied to one name
cross-selling
informational interveiw
Upward Appeal
guest service agent (GSA)
47. Referring to others with greater position power and authority who support the desired behavior.
Upward Appeal
Power and Communication Styles
Consultation
disposable income
48. A resort property in a specefic location with a concentration of recources or facilities
Barriers to Delegation
destination resort
goal
Amtrak
49. The path a product takes using intermediaries between the producer and consumer
Empowering Others
Personal Power
indirect channel
demographics
50. A fee or payment based on a percentage of products sold
buying signals
commission
Centralized Organizations
destination