Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






2. Document that job seekers fill out to help employers screen applicants.






3. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






4. The path a product takes using intermediaries between the producer and consumer






5. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






6. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






7. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






8. A type of buisness that has more thatn one location with the same name under the same ownership






9. A local or regional event with national or possible international appeal that occurs once or annually






10. A resort property in a specefic location with a concentration of recources or facilities






11. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






12. Referring to others with greater position power and authority who support the desired behavior.






13. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






14. The method of selling the customer additional related products tied to one name






15. Personal characteristics admired by others






16. Ability to punish






17. Position - Reward - Coercive






18. The sale of goods or services to the customer by means of the Internet.






19. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






20. An agent who does not work directly for a travel provider but sells his or her products for a fee






21. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






22. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






23. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






24. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






25. Expert - Referent






26. Athletic activities and competitions for athletes who do not get paid.






27. The area in a lodging facility that guests view - such as the lobby






28. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






29. A condition of being subject to change or alteration






30. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






31. A single- or multi-day exhibition held at a convention or civic center arena.






32. Emotive - Directive - Reflective - Supportive






33. Small unique inns that offer a full breakfast with a night's stay






34. Involving the other person in decisions that directly relate to the desired behavior






35. Offering rewards or favors to achieve the desired behavior.






36. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






37. Pricing products by calculating all costs and expenses and adding desired profit






38. The process of getting the product to the consumer






39. Influencing behavior by presenting facts and appealing to logic.






40. The variation of consumer demand due to a change in price






41. The area in a hospitality establisment that guests view - such as the entrance and dining room






42. Goods or services that aid the use of the core product






43. The amount or quanity of goods and services that consumers are willing to buy at various prices






44. A basic - physical - or extended attribute of a product or purchase






45. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






46. Using the authority of position power to order the desired behavior






47. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






48. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






49. The area in a lodging facility where support services take place which guests usually do not view






50. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education