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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.
institutional advertising
pprenticeship
commercial recreation
Consultation
2. The method of selling the customer additional related products tied to one name
average daily rate (ADR)
institutional advertising
cross-selling
disposable income
3. The variation of consumer demand due to a change in price
elasticity of demand
Organizational Power
exemplary guest service
Peer pressure
4. The area in a lodging facility that guests view - such as the lobby
commercial recreation
diversity
front of the house (lodging)
AIDA model
5. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
Empowering Others
distribution
Delegation
back of the house
6. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
entrepreneur
compensation
Peer pressure
Emotive
7. An advantage over competitors due to greater value to consumers through lower prices or more benefits.
Coercive Power
entrepreneur
certification
competitive advantage
8. Personal characteristics admired by others
e-tail
frequent-flyer program
customer satisfaction
Referent Power
9. A resort property in a specefic location with a concentration of recources or facilities
destination resort
average daily rate (ADR)
ecotourism
entrepreneur
10. The granting of authority or power to front-line personnel for handling and solving guests' problems
Emotive
empowerment
commission
incentive
11. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes
hub-and-spoke system
entrepreneur
ecotourism
infrastructure
12. Document that job seekers fill out to help employers screen applicants.
Decentralized Organization
AIDA model
job application
e-tail
13. A local or regional event with national or possible international appeal that occurs once or annually
Supportive
destination marketing
hallmark event
Amtrak
14. Using the authority of position power to order the desired behavior
Pulling Rank
Ingratiating Appeal
elasticity of demand
Amtrak
15. The final stop of a journey - or the goal for travelers
Power Tactics
informational interveiw
facilitating products
destination
16. A written statement of career goals and the necessary steps to acheive them
average daily rate (ADR)
career plan
feature
Referent Power
17. Referring to others with greater position power and authority who support the desired behavior.
Upward Appeal
globalization
buisness-to-buisness selling
customer loyalty
18. The increasing integration of the world economy
globalization
ecotourism
guest or uniformed services
Power Tactics
19. Offering rewards or favors to achieve the desired behavior.
Power and Communication Styles
entry-level
Bargaining
hub-and-spoke system
20. A program in which an airline offers free travel - upgrades - and discounts to program members
incentive
frequent-flyer program
Delegation
experimental method
21. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked
destination
Barriers to Delegation
Organizational Power
career plan
22. Advertising with a goal of developing goodwill or a positive image
institutional advertising
commission
Upward Appeal
amateur sports
23. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
aesthetic pollution
Power
Decentralized Organization
bed-and-breakfasts (B&Bs)
24. Generally characterized by multiple levels of management and managers who must manage large numbers of people
Reward Power
disposable income
Decentralized Organization
Excessively centralized organization
25. A form of payment that may include wages - benefits - and/ or incentives in return work.
Delegation
compensation
demand
guest service agent (GSA)
26. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
consolidator
experimental method
Supportive
Power Tactics
27. The area in a lodging facility where support services take place which guests usually do not view
back of the house (lodging)
chain
Peer pressure
diversity
28. Expert - Referent
Personal Power
geographics
front of the house
benefit
29. An agent who does not work directly for a travel provider but sells his or her products for a fee
intermediary
charter tour
Barriers to Delegation
pprenticeship
30. An organization that works with meeting planners to provide tourist information services to business and leisure travelers
bed-and-breakfasts (B&Bs)
convention and visitors bureau (CVB)
Pulling Rank
Directive
31. Athletic activities and competitions for athletes who do not get paid.
Empowerment
disposable income
amateur sports
incentive
32. A research method whereby a researcher observes the results of changing one or more marketing variables
Bargaining
experimental method
economic multiplier
facilitating products
33. Emotive - Directive - Reflective - Supportive
Directive
follow-up
elasticity of demand
Power and Communication Styles
34. Any advertising message sent directly to prospective customers via the mail
direct mail
back of the house (lodging)
pprenticeship
incentive
35. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
Empowering Others
Authority Commensurate with Responsibility
Barriers to Delegation
informational interveiw
36. A fee or payment based on a percentage of products sold
feature
commission
Excessively centralized organization
incentive
37. The main product that the customer is buying
career plan
customer loyalty
core product
economic multiplier
38. Consistent hospitality service that exceeds guest expectations.
full-service restaurant
e-tail
exemplary guest service
front of the house
39. Statistics about where people live.
Organizational Power
business travel
geographics
destination marketing
40. Small unique inns that offer a full breakfast with a night's stay
bed-and-breakfasts (B&Bs)
customer loyalty
consumer show
pprenticeship
41. The path a product takes without the help of any intermediaries between the producer and consumer
direct channel
Ingratiating Appeal
front of the house
Peer pressure
42. The process of getting the product to the consumer
Expert Power
Consultation
distribution
amateur sports
43. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.
certification
hallmark event
customized tour
direct mail
44. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
ecotourism
buisness-to-buisness selling
Organizational Power
dependables
45. A state of being abstract - as are things that cannot be touched
intangibility
economic multiplier
direct channel
Coercive Power
46. A type of buisness that has more thatn one location with the same name under the same ownership
chain
compensation
Coercive Power
Decentralized Organization
47. A person who organizes - manages - and takes the risk of owning and operating a buisness
entrepreneur
chain
commission
Referent Power
48. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects
Enhancing Power through Alliances
franchise
aesthetic pollution
consumer show
49. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry
Enhancing Power through Alliances
Directive
direct channel
Supportive
50. Ethnic variety as well as socioeconomic and gender variety in a group or society
Empowerment
diversity
Reflective
indirect channel