Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Using the authority of position power to order the desired behavior






2. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






3. Travel for the sole purpose of conducting and individuals or companys buisness






4. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






5. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






6. Small unique inns that offer a full breakfast with a night's stay






7. Document that job seekers fill out to help employers screen applicants.






8. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






9. A program in which an airline offers free travel - upgrades - and discounts to program members






10. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






11. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






12. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






13. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






14. The area in a lodging facility that guests view - such as the lobby






15. The main product that the customer is buying






16. A research method whereby a researcher observes the results of changing one or more marketing variables






17. An agent who does not work directly for a travel provider but sells his or her products for a fee






18. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






19. The money left from a person's gross income after taking out taxes






20. Any advertising message sent directly to prospective customers via the mail






21. Any recreational activity for which a guest pays a fee






22. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






23. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






24. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






25. A rate based on total sales for the day divided by the total number of sold rooms.






26. A state of being abstract - as are things that cannot be touched






27. The path a product takes without the help of any intermediaries between the producer and consumer






28. Generally characterized by multiple levels of management and managers who must manage large numbers of people






29. The position of an employee at the beggening level of a particular career






30. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






31. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






32. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






33. The method of selling the customer additional related products tied to one name






34. The process of getting the product to the consumer






35. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






36. Consistent hospitality service that exceeds guest expectations.






37. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






38. A form of payment that may include wages - benefits - and/ or incentives in return work.






39. The variation of consumer demand due to a change in price






40. The sale of goods or services to the customer by means of the Internet.






41. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






42. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






43. A single- or multi-day exhibition held at a convention or civic center arena.






44. The increasing integration of the world economy






45. Enlisting an individual's peers to support the need for the desired behavior.






46. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






47. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






48. Verbal or nonverbal signs of a customer's readiness to buy






49. A basic - physical - or extended attribute of a product or purchase






50. Expert - Referent