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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Pricing products by calculating all costs and expenses and adding desired profit
behavioristics
follow-up
cost-plus pricing
disposable income
2. A single- or multi-day exhibition held at a convention or civic center arena.
experimental method
guest service agent (GSA)
consumer show
average daily rate (ADR)
3. Any recreational activity for which a guest pays a fee
commercial recreation
Inspirational Appeal
goal
changeability
4. Position - Reward - Coercive
demand
Ingratiating Appeal
ecotourism
Organizational Power
5. Generally characterized by multiple levels of management and managers who must manage large numbers of people
frequent-flyer program
Excessively centralized organization
full-service restaurant
buisness-to-buisness selling
6. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
certification
aesthetic pollution
informational interveiw
elasticity of demand
7. Winning approval through praise or flattery
advertising
distribution
Ingratiating Appeal
Inspirational Appeal
8. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants
guest or uniformed services
incentive
Empowering Others
front of the house
9. A local or regional event with national or possible international appeal that occurs once or annually
cost-plus pricing
customer loyalty
hallmark event
average daily rate (ADR)
10. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
AIDA model
disposable income
Directive
direct mail
11. Involving the other person in decisions that directly relate to the desired behavior
Supportive
customized tour
Consultation
intangibility
12. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
Centralized Organizations
core product
direct mail
Authority Commensurate with Responsibility
13. A state of being abstract - as are things that cannot be touched
indirect channel
Personal Power
intangibility
Barriers to Delegation
14. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.
Decentralized Organization
Enhancing Power through Alliances
customized tour
Centralized Organizations
15. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.
Power Tactics
Delegation
core product
Coercive Power
16. A rate based on total sales for the day divided by the total number of sold rooms.
indirect channel
changeability
average daily rate (ADR)
destination marketing
17. Verbal or nonverbal signs of a customer's readiness to buy
diversity
Empowerment
feature
buying signals
18. Offering rewards or favors to achieve the desired behavior.
ethics
charter tour
Bargaining
Peer pressure
19. The path a product takes using intermediaries between the producer and consumer
commercial site
direct mail
advertising
indirect channel
20. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
core product
e-tail
chain
full-service restaurant
21. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
ecotourism
front of the house
frequent-flyer program
channel of distribution
22. An agent who does not work directly for a travel provider but sells his or her products for a fee
diversity
convention and visitors bureau (CVB)
intermediary
frequent-flyer program
23. The path a travel product takes from producer to the consumer - or traveler
channel of distribution
e-tail
elasticity of demand
business travel
24. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
facilitating products
guest satisfaction
empowerment
Emotive
25. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
indirect channel
back of the house
informational interveiw
hallmark event
26. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
intangibility
Amtrak
Organizational Power
dependables
27. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.
pprenticeship
cost-plus pricing
elasticity of demand
commission
28. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
elasticity of demand
exemplary guest service
Centralized Organizations
destination marketing
29. A basic - physical - or extended attribute of a product or purchase
empowerment
Referent Power
feature
average daily rate (ADR)
30. The area in a lodging facility where support services take place which guests usually do not view
Authority Commensurate with Responsibility
hospitality-specific traits
buying signals
back of the house (lodging)
31. A type of buisness that has more thatn one location with the same name under the same ownership
chain
feature
empowerment
Amtrak
32. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects
changeability
aesthetic pollution
distribution
guest satisfaction
33. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education
demographics
buisness-to-buisness selling
Excessively centralized organization
indirect channel
34. A condition of being subject to change or alteration
concierge
consolidator
AIDA model
changeability
35. The granting of authority or power to front-line personnel for handling and solving guests' problems
frequent-flyer program
Centralized Organizations
empowerment
Position Power
36. The process of getting the product to the consumer
distribution
intermediary
buying signals
guest or uniformed services
37. The path a product takes without the help of any intermediaries between the producer and consumer
average daily rate (ADR)
direct channel
intermediary
charter tour
38. Consistent hospitality service that exceeds guest expectations.
Supportive
exemplary guest service
hub-and-spoke system
bed-and-breakfasts (B&Bs)
39. A written statement of career goals and the necessary steps to acheive them
diversity
career plan
ethics
channel of distribution
40. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible
Empowerment
commercial site
destination marketing
changeability
41. Ability to punish
ecotourism
Coercive Power
indirect channel
certification
42. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.
advertising
guest service agent (GSA)
economic multiplier
experimental method
43. The increasing integration of the world economy
convention and visitors bureau (CVB)
full-service restaurant
globalization
Power Tactics
44. Any advertising message sent directly to prospective customers via the mail
bed-and-breakfasts (B&Bs)
direct mail
intermediary
commission
45. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location
benefit
franchise
globalization
Authority Commensurate with Responsibility
46. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
Amtrak
customer satisfaction
economic multiplier
guest satisfaction
47. Statistics about where people live.
frequent-flyer program
Personal Power
Ingratiating Appeal
geographics
48. The final stop of a journey - or the goal for travelers
channel of distribution
front of the house (lodging)
destination
AIDA model
49. Advertising with a goal of developing goodwill or a positive image
institutional advertising
globalization
front of the house (lodging)
consumer show
50. The fulfillment of guests' needs and wants regarding recieving quality hospitality products
dependables
guest satisfaction
commission
Power