Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A research method whereby a researcher observes the results of changing one or more marketing variables






2. Ability to punish






3. A written statement of career goals and the necessary steps to acheive them






4. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






5. Athletic activities and competitions for athletes who do not get paid.






6. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






7. Emotive - Directive - Reflective - Supportive






8. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






9. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






10. A type of buisness that has more thatn one location with the same name under the same ownership






11. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






12. The process of getting the product to the consumer






13. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






14. A single- or multi-day exhibition held at a convention or civic center arena.






15. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






16. The granting of authority or power to front-line personnel for handling and solving guests' problems






17. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






18. A program in which an airline offers free travel - upgrades - and discounts to program members






19. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






20. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






21. Consistent hospitality service that exceeds guest expectations.






22. An agent who does not work directly for a travel provider but sells his or her products for a fee






23. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






24. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






25. A positive feeling or reaction customers have when a buisness or product meets their needs






26. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






27. A basic - physical - or extended attribute of a product or purchase






28. Advertising with a goal of developing goodwill or a positive image






29. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






30. Offering rewards or favors to achieve the desired behavior.






31. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






32. The path a travel product takes from producer to the consumer - or traveler






33. The position of an employee at the beggening level of a particular career






34. Involving the other person in decisions that directly relate to the desired behavior






35. The variation of consumer demand due to a change in price






36. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






37. The final stop of a journey - or the goal for travelers






38. The amount or quanity of goods and services that consumers are willing to buy at various prices






39. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






40. A feature advantage of a product






41. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






42. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






43. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






44. A form of payment that may include wages - benefits - and/ or incentives in return work.






45. Enlisting an individual's peers to support the need for the desired behavior.






46. The eventual desired outcome






47. Small unique inns that offer a full breakfast with a night's stay






48. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






49. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






50. Document that job seekers fill out to help employers screen applicants.