Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A positive feeling or reaction customers have when a buisness or product meets their needs






2. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






3. A program in which an airline offers free travel - upgrades - and discounts to program members






4. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






5. The granting of authority or power to front-line personnel for handling and solving guests' problems






6. The money left from a person's gross income after taking out taxes






7. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






8. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






9. Statistics about where people live.






10. Referring to others with greater position power and authority who support the desired behavior.






11. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






12. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






13. The amount or quanity of goods and services that consumers are willing to buy at various prices






14. A research method whereby a researcher observes the results of changing one or more marketing variables






15. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






16. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






17. Offering rewards or favors to achieve the desired behavior.






18. The variation of consumer demand due to a change in price






19. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






20. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






21. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






22. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






23. Verbal or nonverbal signs of a customer's readiness to buy






24. Influencing behavior by presenting facts and appealing to logic.






25. Athletic activities and competitions for athletes who do not get paid.






26. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






27. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






28. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






29. The main product that the customer is buying






30. An agent who does not work directly for a travel provider but sells his or her products for a fee






31. The increasing integration of the world economy






32. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






33. Any recreational activity for which a guest pays a fee






34. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






35. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






36. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






37. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






38. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






39. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






40. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






41. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






42. Generating enthusiasm and commitment by appealing to the other's values or emotions






43. Specialized knowledge or skill






44. Travel for the sole purpose of conducting and individuals or companys buisness






45. A single- or multi-day exhibition held at a convention or civic center arena.






46. A form of payment that may include wages - benefits - and/ or incentives in return work.






47. A written statement of career goals and the necessary steps to acheive them






48. Advertising with a goal of developing goodwill or a positive image






49. Any advertising message sent directly to prospective customers via the mail






50. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again