Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A local or regional event with national or possible international appeal that occurs once or annually






2. A rate based on total sales for the day divided by the total number of sold rooms.






3. A feature advantage of a product






4. Enlisting an individual's peers to support the need for the desired behavior.






5. Document that job seekers fill out to help employers screen applicants.






6. A single- or multi-day exhibition held at a convention or civic center arena.






7. Emotive - Directive - Reflective - Supportive






8. Athletic activities and competitions for athletes who do not get paid.






9. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






10. A condition of being subject to change or alteration






11. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






12. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






13. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






14. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






15. Statistics about where people live.






16. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






17. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






18. Involving the other person in decisions that directly relate to the desired behavior






19. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






20. The path a product takes without the help of any intermediaries between the producer and consumer






21. A positive feeling or reaction customers have when a buisness or product meets their needs






22. Ability to influence the behavior of others






23. The position of an employee at the beggening level of a particular career






24. The variation of consumer demand due to a change in price






25. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






26. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






27. Specialized knowledge or skill






28. Pricing products by calculating all costs and expenses and adding desired profit






29. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






30. The main product that the customer is buying






31. Small unique inns that offer a full breakfast with a night's stay






32. Using the authority of position power to order the desired behavior






33. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






34. The path a travel product takes from producer to the consumer - or traveler






35. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






36. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






37. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






38. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






39. A written statement of career goals and the necessary steps to acheive them






40. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






41. A resort property in a specefic location with a concentration of recources or facilities






42. Offering rewards or favors to achieve the desired behavior.






43. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






44. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






45. Winning approval through praise or flattery






46. The money left from a person's gross income after taking out taxes






47. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






48. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






49. Expert - Referent






50. Referring to others with greater position power and authority who support the desired behavior.