Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The sale of goods or services to the customer by means of the Internet.






2. Authority to provide rewards






3. A program in which an airline offers free travel - upgrades - and discounts to program members






4. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






5. The amount or quanity of goods and services that consumers are willing to buy at various prices






6. Generally characterized by multiple levels of management and managers who must manage large numbers of people






7. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






8. A research method whereby a researcher observes the results of changing one or more marketing variables






9. Document that job seekers fill out to help employers screen applicants.






10. The variation of consumer demand due to a change in price






11. Ability to punish






12. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






13. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






14. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






15. The final stop of a journey - or the goal for travelers






16. Goods or services that aid the use of the core product






17. Pricing products by calculating all costs and expenses and adding desired profit






18. Travel for the sole purpose of conducting and individuals or companys buisness






19. A form of payment that may include wages - benefits - and/ or incentives in return work.






20. Advertising with a goal of developing goodwill or a positive image






21. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






22. A person who organizes - manages - and takes the risk of owning and operating a buisness






23. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






24. Athletic activities and competitions for athletes who do not get paid.






25. A state of being abstract - as are things that cannot be touched






26. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






27. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






28. The money left from a person's gross income after taking out taxes






29. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






30. Any advertising message sent directly to prospective customers via the mail






31. The increasing integration of the world economy






32. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






33. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






34. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






35. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






36. The eventual desired outcome






37. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






38. Involving the other person in decisions that directly relate to the desired behavior






39. Authority granted to a position within the hierarchy of an organization






40. The path a product takes without the help of any intermediaries between the producer and consumer






41. A fee or payment based on a percentage of products sold






42. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






43. Consistent hospitality service that exceeds guest expectations.






44. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






45. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






46. Ethnic variety as well as socioeconomic and gender variety in a group or society






47. The method of selling the customer additional related products tied to one name






48. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






49. The process of getting the product to the consumer






50. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action