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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






2. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






3. The area in a lodging facility that guests view - such as the lobby






4. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






5. A state of being abstract - as are things that cannot be touched






6. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






7. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






8. Influencing behavior by presenting facts and appealing to logic.






9. The position of an employee at the beggening level of a particular career






10. The type of selling whereby one buisness sells goods or services to another buisness






11. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






12. Referring to others with greater position power and authority who support the desired behavior.






13. Expert - Referent






14. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






15. The granting of authority or power to front-line personnel for handling and solving guests' problems






16. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






17. The method of selling the customer additional related products tied to one name






18. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






19. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






20. Ethnic variety as well as socioeconomic and gender variety in a group or society






21. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






22. A research method whereby a researcher observes the results of changing one or more marketing variables






23. A fee or payment based on a percentage of products sold






24. Using the authority of position power to order the desired behavior






25. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






26. Authority granted to a position within the hierarchy of an organization






27. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






28. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






29. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






30. Ability to influence the behavior of others






31. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






32. A condition of being subject to change or alteration






33. The increasing integration of the world economy






34. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






35. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






36. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






37. The area in a hospitality establisment that guests view - such as the entrance and dining room






38. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






39. Athletic activities and competitions for athletes who do not get paid.






40. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






41. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






42. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






43. The amount or quanity of goods and services that consumers are willing to buy at various prices






44. The money left from a person's gross income after taking out taxes






45. The path a travel product takes from producer to the consumer - or traveler






46. Specialized knowledge or skill






47. A feature advantage of a product






48. Authority to provide rewards






49. The main product that the customer is buying






50. A form of payment that may include wages - benefits - and/ or incentives in return work.







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