Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Enlisting an individual's peers to support the need for the desired behavior.






2. Personal characteristics admired by others






3. Athletic activities and competitions for athletes who do not get paid.






4. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






5. Influencing behavior by presenting facts and appealing to logic.






6. An agent who does not work directly for a travel provider but sells his or her products for a fee






7. Position - Reward - Coercive






8. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






9. Winning approval through praise or flattery






10. Advertising with a goal of developing goodwill or a positive image






11. The final stop of a journey - or the goal for travelers






12. Using the authority of position power to order the desired behavior






13. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






14. The variation of consumer demand due to a change in price






15. The method of selling the customer additional related products tied to one name






16. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






17. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






18. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






19. Generally characterized by multiple levels of management and managers who must manage large numbers of people






20. The path a travel product takes from producer to the consumer - or traveler






21. The money left from a person's gross income after taking out taxes






22. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






23. The process of getting the product to the consumer






24. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






25. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






26. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






27. Any advertising message sent directly to prospective customers via the mail






28. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






29. Any recreational activity for which a guest pays a fee






30. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






31. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






32. The type of selling whereby one buisness sells goods or services to another buisness






33. Ability to influence the behavior of others






34. Involving the other person in decisions that directly relate to the desired behavior






35. The path a product takes without the help of any intermediaries between the producer and consumer






36. A type of buisness that has more thatn one location with the same name under the same ownership






37. Statistics about where people live.






38. Specialized knowledge or skill






39. The sale of goods or services to the customer by means of the Internet.






40. Authority to provide rewards






41. Ethnic variety as well as socioeconomic and gender variety in a group or society






42. A resort property in a specefic location with a concentration of recources or facilities






43. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






44. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






45. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






46. Emotive - Directive - Reflective - Supportive






47. A person who organizes - manages - and takes the risk of owning and operating a buisness






48. Pricing products by calculating all costs and expenses and adding desired profit






49. A written statement of career goals and the necessary steps to acheive them






50. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.