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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






2. Authority to provide rewards






3. The path a product takes using intermediaries between the producer and consumer






4. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






5. Involving the other person in decisions that directly relate to the desired behavior






6. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






7. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






8. A form of payment that may include wages - benefits - and/ or incentives in return work.






9. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






10. The process of getting the product to the consumer






11. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






12. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






13. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






14. A condition of being subject to change or alteration






15. A written statement of career goals and the necessary steps to acheive them






16. A fee or payment based on a percentage of products sold






17. Verbal or nonverbal signs of a customer's readiness to buy






18. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






19. A rate based on total sales for the day divided by the total number of sold rooms.






20. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






21. Referring to others with greater position power and authority who support the desired behavior.






22. A type of buisness that has more thatn one location with the same name under the same ownership






23. Personal characteristics admired by others






24. The area in a lodging facility where support services take place which guests usually do not view






25. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






26. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






27. The final stop of a journey - or the goal for travelers






28. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






29. A resort property in a specefic location with a concentration of recources or facilities






30. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






31. Ability to punish






32. Document that job seekers fill out to help employers screen applicants.






33. The position of an employee at the beggening level of a particular career






34. The eventual desired outcome






35. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






36. The area in a hospitality establisment that guests view - such as the entrance and dining room






37. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






38. Expert - Referent






39. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






40. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






41. The area in a lodging facility that guests view - such as the lobby






42. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






43. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






44. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






45. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






46. A person who organizes - manages - and takes the risk of owning and operating a buisness






47. Enlisting an individual's peers to support the need for the desired behavior.






48. Using the authority of position power to order the desired behavior






49. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






50. The sale of goods or services to the customer by means of the Internet.







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Can you answer 50 questions in 15 minutes?


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