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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism
infrastructure
intermediary
customized tour
cost-plus pricing
2. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again
commission
Delegation
customer loyalty
average daily rate (ADR)
3. Expert - Referent
Bargaining
Organizational Power
Referent Power
Personal Power
4. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
destination resort
follow-up
franchise
commission
5. A program in which an airline offers free travel - upgrades - and discounts to program members
guest or uniformed services
charter tour
destination resort
frequent-flyer program
6. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
AIDA model
direct mail
Ingratiating Appeal
convention and visitors bureau (CVB)
7. The path a travel product takes from producer to the consumer - or traveler
Personal Power
hospitality-specific traits
channel of distribution
distribution
8. A local or regional event with national or possible international appeal that occurs once or annually
hallmark event
elasticity of demand
full-service restaurant
Pulling Rank
9. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants
behavioristics
Directive
commission
guest or uniformed services
10. The money left from a person's gross income after taking out taxes
Directive
disposable income
AIDA model
globalization
11. Statistics about where people live.
exemplary guest service
consolidator
franchise
geographics
12. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
Amtrak
e-tail
indirect channel
Centralized Organizations
13. Goods or services that aid the use of the core product
Expert Power
Power and Communication Styles
facilitating products
Power Tactics
14. The increasing integration of the world economy
cross-selling
dependables
globalization
institutional advertising
15. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible
competitive advantage
destination marketing
channel of distribution
Supportive
16. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education
advertising
ethics
destination marketing
demographics
17. Referring to others with greater position power and authority who support the desired behavior.
Enhancing Power through Alliances
destination resort
benefit
Upward Appeal
18. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
Authority Commensurate with Responsibility
Ingratiating Appeal
consolidator
intangibility
19. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects
hallmark event
facilitating products
pprenticeship
aesthetic pollution
20. Verbal or nonverbal signs of a customer's readiness to buy
business travel
guest satisfaction
hospitality-specific traits
buying signals
21. Emotive - Directive - Reflective - Supportive
commercial recreation
Power and Communication Styles
bed-and-breakfasts (B&Bs)
aesthetic pollution
22. A rate based on total sales for the day divided by the total number of sold rooms.
convention and visitors bureau (CVB)
average daily rate (ADR)
Pulling Rank
facilitating products
23. A written statement of career goals and the necessary steps to acheive them
career plan
Enhancing Power through Alliances
cross-selling
cost-plus pricing
24. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas
informational interveiw
Empowering Others
back of the house
exemplary guest service
25. The path a product takes using intermediaries between the producer and consumer
hallmark event
Coercive Power
exemplary guest service
indirect channel
26. Personal characteristics admired by others
Referent Power
commercial site
Personal Power
core product
27. The type of selling whereby one buisness sells goods or services to another buisness
buisness-to-buisness selling
customer satisfaction
facilitating products
indirect channel
28. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.
hallmark event
career plan
cost-plus pricing
Enhancing Power through Alliances
29. Position - Reward - Coercive
disposable income
Upward Appeal
Organizational Power
institutional advertising
30. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.
Empowering Others
frequent-flyer program
cost-plus pricing
ethics
31. An advantage over competitors due to greater value to consumers through lower prices or more benefits.
competitive advantage
buying signals
Amtrak
distribution
32. A form of payment that may include wages - benefits - and/ or incentives in return work.
compensation
Upward Appeal
certification
destination resort
33. The final stop of a journey - or the goal for travelers
destination
Reward Power
guest satisfaction
Reasoning
34. A single- or multi-day exhibition held at a convention or civic center arena.
franchise
consumer show
guest service agent (GSA)
customized tour
35. Advertising with a goal of developing goodwill or a positive image
average daily rate (ADR)
informational interveiw
institutional advertising
entrepreneur
36. Specialized knowledge or skill
Directive
Decentralized Organization
Bargaining
Expert Power
37. The eventual desired outcome
Position Power
buisness-to-buisness selling
core product
goal
38. A state of being abstract - as are things that cannot be touched
incentive
Upward Appeal
intangibility
Power
39. The amount or quanity of goods and services that consumers are willing to buy at various prices
customer satisfaction
demand
destination marketing
Enhancing Power through Alliances
40. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
changeability
Supportive
front of the house (lodging)
guest service agent (GSA)
41. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program
destination resort
cross-selling
guest satisfaction
incentive
42. Offering rewards or favors to achieve the desired behavior.
empowerment
Bargaining
Power Tactics
follow-up
43. An establishment - such as a restaurant - where a food-and-beverage business competes for customers
commercial site
intermediary
benefit
Directive
44. The area in a hospitality establisment that guests view - such as the entrance and dining room
demographics
front of the house
Enhancing Power through Alliances
exemplary guest service
45. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
intangibility
Power
ecotourism
entry-level
46. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
facilitating products
certification
consolidator
cost-plus pricing
47. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
Emotive
ethics
Supportive
frequent-flyer program
48. The area in a lodging facility where support services take place which guests usually do not view
back of the house (lodging)
guest service agent (GSA)
Authority Commensurate with Responsibility
consumer show
49. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.
exemplary guest service
concierge
frequent-flyer program
aesthetic pollution
50. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
full-service restaurant
aesthetic pollution
job application
pprenticeship