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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






2. The area in a lodging facility where support services take place which guests usually do not view






3. Document that job seekers fill out to help employers screen applicants.






4. Enlisting an individual's peers to support the need for the desired behavior.






5. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






6. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






7. Ethnic variety as well as socioeconomic and gender variety in a group or society






8. The path a product takes without the help of any intermediaries between the producer and consumer






9. Influencing behavior by presenting facts and appealing to logic.






10. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






11. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






12. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






13. The type of selling whereby one buisness sells goods or services to another buisness






14. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






15. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






16. The path a travel product takes from producer to the consumer - or traveler






17. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






18. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






19. An agent who does not work directly for a travel provider but sells his or her products for a fee






20. The position of an employee at the beggening level of a particular career






21. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






22. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






23. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






24. A state of being abstract - as are things that cannot be touched






25. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






26. A feature advantage of a product






27. The increasing integration of the world economy






28. Using the authority of position power to order the desired behavior






29. The amount or quanity of goods and services that consumers are willing to buy at various prices






30. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






31. Offering rewards or favors to achieve the desired behavior.






32. Ability to punish






33. A local or regional event with national or possible international appeal that occurs once or annually






34. Advertising with a goal of developing goodwill or a positive image






35. The area in a lodging facility that guests view - such as the lobby






36. The variation of consumer demand due to a change in price






37. Expert - Referent






38. A program in which an airline offers free travel - upgrades - and discounts to program members






39. Any advertising message sent directly to prospective customers via the mail






40. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






41. Generally characterized by multiple levels of management and managers who must manage large numbers of people






42. Travel for the sole purpose of conducting and individuals or companys buisness






43. Authority to provide rewards






44. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






45. The path a product takes using intermediaries between the producer and consumer






46. Generating enthusiasm and commitment by appealing to the other's values or emotions






47. A resort property in a specefic location with a concentration of recources or facilities






48. The method of selling the customer additional related products tied to one name






49. Verbal or nonverbal signs of a customer's readiness to buy






50. A fee or payment based on a percentage of products sold