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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






2. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






3. Authority granted to a position within the hierarchy of an organization






4. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






5. Personal characteristics admired by others






6. A rate based on total sales for the day divided by the total number of sold rooms.






7. A condition of being subject to change or alteration






8. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






9. Goods or services that aid the use of the core product






10. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






11. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






12. The money left from a person's gross income after taking out taxes






13. A feature advantage of a product






14. A state of being abstract - as are things that cannot be touched






15. Generally characterized by multiple levels of management and managers who must manage large numbers of people






16. An agent who does not work directly for a travel provider but sells his or her products for a fee






17. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






18. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






19. A resort property in a specefic location with a concentration of recources or facilities






20. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






21. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






22. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






23. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






24. Enlisting an individual's peers to support the need for the desired behavior.






25. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






26. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






27. Pricing products by calculating all costs and expenses and adding desired profit






28. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






29. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






30. A single- or multi-day exhibition held at a convention or civic center arena.






31. Involving the other person in decisions that directly relate to the desired behavior






32. Referring to others with greater position power and authority who support the desired behavior.






33. Using the authority of position power to order the desired behavior






34. A positive feeling or reaction customers have when a buisness or product meets their needs






35. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






36. A local or regional event with national or possible international appeal that occurs once or annually






37. Document that job seekers fill out to help employers screen applicants.






38. Authority to provide rewards






39. Any recreational activity for which a guest pays a fee






40. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






41. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






42. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






43. A written statement of career goals and the necessary steps to acheive them






44. Ability to influence the behavior of others






45. Offering rewards or favors to achieve the desired behavior.






46. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






47. The process of getting the product to the consumer






48. The path a product takes using intermediaries between the producer and consumer






49. Advertising with a goal of developing goodwill or a positive image






50. The position of an employee at the beggening level of a particular career







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