Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






2. The amount or quanity of goods and services that consumers are willing to buy at various prices






3. An agent who does not work directly for a travel provider but sells his or her products for a fee






4. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






5. A local or regional event with national or possible international appeal that occurs once or annually






6. The area in a hospitality establisment that guests view - such as the entrance and dining room






7. The path a product takes using intermediaries between the producer and consumer






8. Emotive - Directive - Reflective - Supportive






9. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






10. The sale of goods or services to the customer by means of the Internet.






11. The path a product takes without the help of any intermediaries between the producer and consumer






12. Consistent hospitality service that exceeds guest expectations.






13. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






14. Referring to others with greater position power and authority who support the desired behavior.






15. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






16. A written statement of career goals and the necessary steps to acheive them






17. The method of selling the customer additional related products tied to one name






18. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






19. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






20. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






21. Travel for the sole purpose of conducting and individuals or companys buisness






22. Using the authority of position power to order the desired behavior






23. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






24. Winning approval through praise or flattery






25. The increasing integration of the world economy






26. Any recreational activity for which a guest pays a fee






27. A rate based on total sales for the day divided by the total number of sold rooms.






28. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






29. The area in a lodging facility that guests view - such as the lobby






30. The main product that the customer is buying






31. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






32. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






33. A basic - physical - or extended attribute of a product or purchase






34. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






35. A program in which an airline offers free travel - upgrades - and discounts to program members






36. A condition of being subject to change or alteration






37. A feature advantage of a product






38. Goods or services that aid the use of the core product






39. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






40. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






41. Personal characteristics admired by others






42. Ability to influence the behavior of others






43. The path a travel product takes from producer to the consumer - or traveler






44. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






45. Statistics about where people live.






46. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






47. Expert - Referent






48. The process of getting the product to the consumer






49. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






50. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.