Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Authority to provide rewards






2. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






3. Referring to others with greater position power and authority who support the desired behavior.






4. A resort property in a specefic location with a concentration of recources or facilities






5. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






6. Ability to influence the behavior of others






7. Position - Reward - Coercive






8. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






9. A form of payment that may include wages - benefits - and/ or incentives in return work.






10. Any recreational activity for which a guest pays a fee






11. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






12. Travel for the sole purpose of conducting and individuals or companys buisness






13. Using the authority of position power to order the desired behavior






14. Generating enthusiasm and commitment by appealing to the other's values or emotions






15. A basic - physical - or extended attribute of a product or purchase






16. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






17. Offering rewards or favors to achieve the desired behavior.






18. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






19. Athletic activities and competitions for athletes who do not get paid.






20. A fee or payment based on a percentage of products sold






21. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






22. Enlisting an individual's peers to support the need for the desired behavior.






23. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






24. An agent who does not work directly for a travel provider but sells his or her products for a fee






25. The eventual desired outcome






26. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






27. Influencing behavior by presenting facts and appealing to logic.






28. A state of being abstract - as are things that cannot be touched






29. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






30. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






31. Statistics about where people live.






32. The main product that the customer is buying






33. Authority granted to a position within the hierarchy of an organization






34. The method of selling the customer additional related products tied to one name






35. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






36. Advertising with a goal of developing goodwill or a positive image






37. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






38. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






39. Involving the other person in decisions that directly relate to the desired behavior






40. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






41. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






42. A written statement of career goals and the necessary steps to acheive them






43. Document that job seekers fill out to help employers screen applicants.






44. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






45. The variation of consumer demand due to a change in price






46. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






47. Ethnic variety as well as socioeconomic and gender variety in a group or society






48. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






49. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






50. The process of getting the product to the consumer