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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Small unique inns that offer a full breakfast with a night's stay
elasticity of demand
buisness-to-buisness selling
bed-and-breakfasts (B&Bs)
Coercive Power
2. Verbal or nonverbal signs of a customer's readiness to buy
feature
direct mail
Decentralized Organization
buying signals
3. A feature advantage of a product
benefit
hospitality-specific traits
ecotourism
convention and visitors bureau (CVB)
4. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
ecotourism
Power and Communication Styles
Consultation
Organizational Power
5. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
Reflective
facilitating products
full-service restaurant
channel of distribution
6. An advantage over competitors due to greater value to consumers through lower prices or more benefits.
Amtrak
competitive advantage
Reward Power
Pulling Rank
7. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education
demographics
Power
ecotourism
Reasoning
8. Ethnic variety as well as socioeconomic and gender variety in a group or society
diversity
Ingratiating Appeal
goal
competitive advantage
9. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas
Enhancing Power through Alliances
back of the house
indirect channel
goal
10. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.
average daily rate (ADR)
Referent Power
charter tour
customized tour
11. The sale of goods or services to the customer by means of the Internet.
back of the house
concierge
e-tail
elasticity of demand
12. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again
Reward Power
Pulling Rank
customer loyalty
distribution
13. Goods or services that aid the use of the core product
facilitating products
AIDA model
Referent Power
customer satisfaction
14. Involving the other person in decisions that directly relate to the desired behavior
infrastructure
behavioristics
Consultation
Bargaining
15. Using the authority of position power to order the desired behavior
incentive
Position Power
experimental method
Pulling Rank
16. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
Decentralized Organization
Barriers to Delegation
Pulling Rank
chain
17. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
average daily rate (ADR)
disposable income
AIDA model
indirect channel
18. Athletic activities and competitions for athletes who do not get paid.
amateur sports
competitive advantage
exemplary guest service
core product
19. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor
Amtrak
advertising
ecotourism
behavioristics
20. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff
Coercive Power
Reflective
Authority Commensurate with Responsibility
Peer pressure
21. The money left from a person's gross income after taking out taxes
economic multiplier
elasticity of demand
average daily rate (ADR)
disposable income
22. Consistent hospitality service that exceeds guest expectations.
exemplary guest service
Peer pressure
demand
convention and visitors bureau (CVB)
23. The path a product takes without the help of any intermediaries between the producer and consumer
channel of distribution
economic multiplier
Bargaining
direct channel
24. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
Centralized Organizations
demand
commercial recreation
career plan
25. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
exemplary guest service
incentive
cost-plus pricing
informational interveiw
26. Influencing behavior by presenting facts and appealing to logic.
average daily rate (ADR)
Personal Power
Reasoning
competitive advantage
27. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants
demand
guest or uniformed services
ecotourism
Excessively centralized organization
28. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers
Expert Power
AIDA model
charter tour
entrepreneur
29. The area in a lodging facility that guests view - such as the lobby
consumer show
front of the house (lodging)
Barriers to Delegation
demand
30. The main product that the customer is buying
buying signals
guest or uniformed services
core product
exemplary guest service
31. A positive feeling or reaction customers have when a buisness or product meets their needs
customer satisfaction
diversity
compensation
Referent Power
32. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet
direct mail
guest service agent (GSA)
Consultation
Organizational Power
33. The process of getting the product to the consumer
bed-and-breakfasts (B&Bs)
Power
distribution
customized tour
34. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.
chain
exemplary guest service
Empowering Others
concierge
35. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry
exemplary guest service
compensation
AIDA model
Directive
36. A form of payment that may include wages - benefits - and/ or incentives in return work.
Power
distribution
compensation
aesthetic pollution
37. A written statement of career goals and the necessary steps to acheive them
Pulling Rank
career plan
competitive advantage
experimental method
38. A single- or multi-day exhibition held at a convention or civic center arena.
Decentralized Organization
Power
consumer show
career plan
39. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
Reflective
core product
frequent-flyer program
Authority Commensurate with Responsibility
40. Statistics about consumers based on their knowledge - attitudes - use - or response to a product
Authority Commensurate with Responsibility
direct mail
Empowering Others
behavioristics
41. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
Consultation
Centralized Organizations
Amtrak
Power
42. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
follow-up
Enhancing Power through Alliances
guest or uniformed services
compensation
43. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
dependables
guest or uniformed services
follow-up
e-tail
44. Offering rewards or favors to achieve the desired behavior.
cost-plus pricing
Amtrak
Pulling Rank
Bargaining
45. Referring to others with greater position power and authority who support the desired behavior.
elasticity of demand
Upward Appeal
amateur sports
bed-and-breakfasts (B&Bs)
46. The path a product takes using intermediaries between the producer and consumer
consolidator
hub-and-spoke system
indirect channel
Power and Communication Styles
47. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.
Amtrak
Delegation
economic multiplier
Inspirational Appeal
48. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
goal
infrastructure
chain
consolidator
49. An organization that works with meeting planners to provide tourist information services to business and leisure travelers
Reasoning
hospitality-specific traits
consumer show
convention and visitors bureau (CVB)
50. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes
demand
hub-and-spoke system
Empowering Others
career plan