Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






2. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






3. Small unique inns that offer a full breakfast with a night's stay






4. Verbal or nonverbal signs of a customer's readiness to buy






5. A single- or multi-day exhibition held at a convention or civic center arena.






6. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






7. A condition of being subject to change or alteration






8. Ability to punish






9. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






10. Offering rewards or favors to achieve the desired behavior.






11. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






12. A form of payment that may include wages - benefits - and/ or incentives in return work.






13. Goods or services that aid the use of the core product






14. Referring to others with greater position power and authority who support the desired behavior.






15. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






16. The path a product takes without the help of any intermediaries between the producer and consumer






17. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






18. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






19. Position - Reward - Coercive






20. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






21. The path a product takes using intermediaries between the producer and consumer






22. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






23. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






24. The granting of authority or power to front-line personnel for handling and solving guests' problems






25. The eventual desired outcome






26. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






27. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






28. The main product that the customer is buying






29. Any advertising message sent directly to prospective customers via the mail






30. An agent who does not work directly for a travel provider but sells his or her products for a fee






31. Athletic activities and competitions for athletes who do not get paid.






32. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






33. The sale of goods or services to the customer by means of the Internet.






34. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






35. Pricing products by calculating all costs and expenses and adding desired profit






36. Generally characterized by multiple levels of management and managers who must manage large numbers of people






37. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






38. The area in a lodging facility that guests view - such as the lobby






39. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






40. A basic - physical - or extended attribute of a product or purchase






41. The process of getting the product to the consumer






42. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






43. Authority granted to a position within the hierarchy of an organization






44. Travel for the sole purpose of conducting and individuals or companys buisness






45. The type of selling whereby one buisness sells goods or services to another buisness






46. Authority to provide rewards






47. A person who organizes - manages - and takes the risk of owning and operating a buisness






48. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






49. Ethnic variety as well as socioeconomic and gender variety in a group or society






50. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place