Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Involving the other person in decisions that directly relate to the desired behavior






2. Influencing behavior by presenting facts and appealing to logic.






3. Generating enthusiasm and commitment by appealing to the other's values or emotions






4. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






5. The process of getting the product to the consumer






6. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






7. The main product that the customer is buying






8. Expert - Referent






9. A rate based on total sales for the day divided by the total number of sold rooms.






10. Using the authority of position power to order the desired behavior






11. Winning approval through praise or flattery






12. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






13. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






14. Position - Reward - Coercive






15. The money left from a person's gross income after taking out taxes






16. The area in a lodging facility that guests view - such as the lobby






17. The eventual desired outcome






18. Offering rewards or favors to achieve the desired behavior.






19. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






20. Statistics about where people live.






21. Generally characterized by multiple levels of management and managers who must manage large numbers of people






22. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






23. A program in which an airline offers free travel - upgrades - and discounts to program members






24. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






25. An agent who does not work directly for a travel provider but sells his or her products for a fee






26. A person who organizes - manages - and takes the risk of owning and operating a buisness






27. Enlisting an individual's peers to support the need for the desired behavior.






28. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






29. The position of an employee at the beggening level of a particular career






30. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






31. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






32. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






33. Any recreational activity for which a guest pays a fee






34. The path a travel product takes from producer to the consumer - or traveler






35. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






36. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






37. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






38. Athletic activities and competitions for athletes who do not get paid.






39. Consistent hospitality service that exceeds guest expectations.






40. A resort property in a specefic location with a concentration of recources or facilities






41. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






42. Document that job seekers fill out to help employers screen applicants.






43. A feature advantage of a product






44. The path a product takes without the help of any intermediaries between the producer and consumer






45. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






46. A local or regional event with national or possible international appeal that occurs once or annually






47. A fee or payment based on a percentage of products sold






48. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






49. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






50. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location