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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program
Directive
Decentralized Organization
commercial site
incentive
2. Ethnic variety as well as socioeconomic and gender variety in a group or society
ethics
Upward Appeal
diversity
benefit
3. A person who organizes - manages - and takes the risk of owning and operating a buisness
entrepreneur
pprenticeship
entry-level
goal
4. The final stop of a journey - or the goal for travelers
destination
customer satisfaction
ecotourism
experimental method
5. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.
Peer pressure
pprenticeship
distribution
dependables
6. Any recreational activity for which a guest pays a fee
destination
average daily rate (ADR)
commercial recreation
Peer pressure
7. The variation of consumer demand due to a change in price
Emotive
franchise
Decentralized Organization
elasticity of demand
8. A resort property in a specefic location with a concentration of recources or facilities
destination resort
commercial site
incentive
chain
9. The process of getting the product to the consumer
destination marketing
franchise
distribution
guest or uniformed services
10. A local or regional event with national or possible international appeal that occurs once or annually
Reward Power
globalization
Reflective
hallmark event
11. Position - Reward - Coercive
economic multiplier
Enhancing Power through Alliances
intermediary
Organizational Power
12. A type of buisness that has more thatn one location with the same name under the same ownership
Expert Power
cost-plus pricing
consolidator
chain
13. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants
ecotourism
guest or uniformed services
Pulling Rank
advertising
14. Advertising with a goal of developing goodwill or a positive image
experimental method
institutional advertising
core product
frequent-flyer program
15. A condition of being subject to change or alteration
destination
globalization
changeability
Consultation
16. The money left from a person's gross income after taking out taxes
customer loyalty
disposable income
front of the house (lodging)
Ingratiating Appeal
17. A positive feeling or reaction customers have when a buisness or product meets their needs
customer satisfaction
guest satisfaction
Pulling Rank
disposable income
18. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.
customer loyalty
exemplary guest service
ecotourism
Power Tactics
19. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.
Inspirational Appeal
Empowerment
Authority Commensurate with Responsibility
career plan
20. The increasing integration of the world economy
globalization
elasticity of demand
Centralized Organizations
disposable income
21. A state of being abstract - as are things that cannot be touched
intangibility
Bargaining
empowerment
Enhancing Power through Alliances
22. A single- or multi-day exhibition held at a convention or civic center arena.
concierge
Directive
goal
consumer show
23. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
Reward Power
Amtrak
destination marketing
hub-and-spoke system
24. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.
charter tour
Authority Commensurate with Responsibility
Amtrak
concierge
25. Influencing behavior by presenting facts and appealing to logic.
Reasoning
indirect channel
front of the house (lodging)
commission
26. Verbal or nonverbal signs of a customer's readiness to buy
business travel
dependables
geographics
buying signals
27. Expert - Referent
Directive
feature
Personal Power
Pulling Rank
28. Personal characteristics admired by others
Referent Power
customer loyalty
Reasoning
Reward Power
29. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
elasticity of demand
front of the house
destination
Authority Commensurate with Responsibility
30. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff
Reflective
Bargaining
institutional advertising
franchise
31. The main product that the customer is buying
career plan
core product
dependables
Upward Appeal
32. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
direct channel
direct mail
incentive
Centralized Organizations
33. The granting of authority or power to front-line personnel for handling and solving guests' problems
indirect channel
empowerment
Delegation
Enhancing Power through Alliances
34. Statistics about where people live.
behavioristics
geographics
buisness-to-buisness selling
Emotive
35. Travel for the sole purpose of conducting and individuals or companys buisness
destination
consumer show
empowerment
business travel
36. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
Coercive Power
demand
consolidator
Directive
37. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
behavioristics
Decentralized Organization
bed-and-breakfasts (B&Bs)
follow-up
38. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
job application
aesthetic pollution
intermediary
ecotourism
39. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.
Enhancing Power through Alliances
amateur sports
hub-and-spoke system
Inspirational Appeal
40. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education
demographics
Bargaining
Personal Power
franchise
41. The position of an employee at the beggening level of a particular career
cost-plus pricing
empowerment
entry-level
Inspirational Appeal
42. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
empowerment
informational interveiw
facilitating products
AIDA model
43. The fulfillment of guests' needs and wants regarding recieving quality hospitality products
guest satisfaction
Peer pressure
intangibility
Authority Commensurate with Responsibility
44. Generating enthusiasm and commitment by appealing to the other's values or emotions
customized tour
direct channel
Empowerment
Inspirational Appeal
45. The amount or quanity of goods and services that consumers are willing to buy at various prices
concierge
Centralized Organizations
Reasoning
demand
46. An agent who does not work directly for a travel provider but sells his or her products for a fee
Expert Power
channel of distribution
Pulling Rank
intermediary
47. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
demographics
follow-up
Empowerment
facilitating products
48. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills
Position Power
job application
concierge
hospitality-specific traits
49. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry
buying signals
franchise
Directive
Peer pressure
50. Winning approval through praise or flattery
consumer show
AIDA model
chain
Ingratiating Appeal