Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A basic - physical - or extended attribute of a product or purchase






2. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






3. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






4. The increasing integration of the world economy






5. The area in a hospitality establisment that guests view - such as the entrance and dining room






6. Advertising with a goal of developing goodwill or a positive image






7. Small unique inns that offer a full breakfast with a night's stay






8. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






9. Offering rewards or favors to achieve the desired behavior.






10. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






11. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






12. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






13. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






14. The amount or quanity of goods and services that consumers are willing to buy at various prices






15. The type of selling whereby one buisness sells goods or services to another buisness






16. Consistent hospitality service that exceeds guest expectations.






17. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






18. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






19. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






20. A fee or payment based on a percentage of products sold






21. Statistics about where people live.






22. The process of getting the product to the consumer






23. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






24. Position - Reward - Coercive






25. A feature advantage of a product






26. A person who organizes - manages - and takes the risk of owning and operating a buisness






27. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






28. The path a product takes using intermediaries between the producer and consumer






29. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






30. A written statement of career goals and the necessary steps to acheive them






31. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






32. Ability to influence the behavior of others






33. Enlisting an individual's peers to support the need for the desired behavior.






34. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






35. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






36. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






37. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






38. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






39. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






40. A single- or multi-day exhibition held at a convention or civic center arena.






41. Any advertising message sent directly to prospective customers via the mail






42. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






43. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






44. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






45. An agent who does not work directly for a travel provider but sells his or her products for a fee






46. Expert - Referent






47. The money left from a person's gross income after taking out taxes






48. Authority to provide rewards






49. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






50. A resort property in a specefic location with a concentration of recources or facilities