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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The final stop of a journey - or the goal for travelers
Pulling Rank
destination
charter tour
Reasoning
2. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers
Reward Power
guest or uniformed services
charter tour
Inspirational Appeal
3. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
certification
amateur sports
Power and Communication Styles
consolidator
4. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas
exemplary guest service
Amtrak
back of the house
Organizational Power
5. Involving the other person in decisions that directly relate to the desired behavior
consumer show
disposable income
Consultation
Expert Power
6. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects
ecotourism
guest satisfaction
Amtrak
aesthetic pollution
7. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
career plan
Empowerment
compensation
consolidator
8. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
destination marketing
Supportive
informational interveiw
Inspirational Appeal
9. Goods or services that aid the use of the core product
facilitating products
destination marketing
Excessively centralized organization
Delegation
10. The amount or quanity of goods and services that consumers are willing to buy at various prices
goal
demand
intangibility
AIDA model
11. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.
benefit
disposable income
Barriers to Delegation
Power Tactics
12. An advantage over competitors due to greater value to consumers through lower prices or more benefits.
certification
competitive advantage
destination marketing
Supportive
13. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
Supportive
amateur sports
franchise
changeability
14. Winning approval through praise or flattery
Ingratiating Appeal
entry-level
commercial site
Peer pressure
15. A condition of being subject to change or alteration
demographics
Amtrak
changeability
bed-and-breakfasts (B&Bs)
16. A program in which an airline offers free travel - upgrades - and discounts to program members
distribution
Coercive Power
frequent-flyer program
Position Power
17. Offering rewards or favors to achieve the desired behavior.
disposable income
Decentralized Organization
customized tour
Bargaining
18. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism
infrastructure
Barriers to Delegation
Power and Communication Styles
front of the house (lodging)
19. Ability to influence the behavior of others
Power
Organizational Power
benefit
cost-plus pricing
20. A fee or payment based on a percentage of products sold
frequent-flyer program
intermediary
commission
concierge
21. The area in a lodging facility where support services take place which guests usually do not view
Consultation
back of the house (lodging)
benefit
front of the house (lodging)
22. A resort property in a specefic location with a concentration of recources or facilities
Centralized Organizations
experimental method
destination resort
disposable income
23. An organization that works with meeting planners to provide tourist information services to business and leisure travelers
consumer show
entry-level
convention and visitors bureau (CVB)
Directive
24. The path a travel product takes from producer to the consumer - or traveler
consumer show
guest or uniformed services
channel of distribution
Inspirational Appeal
25. A research method whereby a researcher observes the results of changing one or more marketing variables
Reflective
experimental method
informational interveiw
Coercive Power
26. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants
guest or uniformed services
franchise
Consultation
Organizational Power
27. A feature advantage of a product
Supportive
hallmark event
aesthetic pollution
benefit
28. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry
feature
certification
Enhancing Power through Alliances
Directive
29. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor
commercial recreation
advertising
experimental method
bed-and-breakfasts (B&Bs)
30. The area in a hospitality establisment that guests view - such as the entrance and dining room
globalization
guest or uniformed services
front of the house
Excessively centralized organization
31. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet
demographics
exemplary guest service
destination resort
guest service agent (GSA)
32. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible
back of the house
destination marketing
entrepreneur
Reflective
33. A type of buisness that has more thatn one location with the same name under the same ownership
full-service restaurant
intangibility
Coercive Power
chain
34. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.
concierge
Peer pressure
economic multiplier
behavioristics
35. Generally characterized by multiple levels of management and managers who must manage large numbers of people
Ingratiating Appeal
hallmark event
Excessively centralized organization
incentive
36. The method of selling the customer additional related products tied to one name
customer loyalty
cross-selling
Ingratiating Appeal
Consultation
37. Consistent hospitality service that exceeds guest expectations.
Bargaining
intermediary
Barriers to Delegation
exemplary guest service
38. Ethnic variety as well as socioeconomic and gender variety in a group or society
follow-up
consolidator
changeability
diversity
39. A person who organizes - manages - and takes the risk of owning and operating a buisness
entrepreneur
bed-and-breakfasts (B&Bs)
Upward Appeal
Pulling Rank
40. A local or regional event with national or possible international appeal that occurs once or annually
Personal Power
channel of distribution
consumer show
hallmark event
41. Expert - Referent
Empowering Others
customer loyalty
Personal Power
Decentralized Organization
42. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.
goal
Empowering Others
facilitating products
guest service agent (GSA)
43. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
dependables
Centralized Organizations
Consultation
Power and Communication Styles
44. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
Bargaining
Emotive
chain
convention and visitors bureau (CVB)
45. Athletic activities and competitions for athletes who do not get paid.
demographics
amateur sports
follow-up
geographics
46. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
Amtrak
commercial recreation
AIDA model
channel of distribution
47. Position - Reward - Coercive
Organizational Power
experimental method
commercial recreation
back of the house
48. Personal characteristics admired by others
hospitality-specific traits
Referent Power
Expert Power
cross-selling
49. The main product that the customer is buying
core product
certification
franchise
Organizational Power
50. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
disposable income
Power Tactics
full-service restaurant
AIDA model