Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The eventual desired outcome






2. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






3. A program in which an airline offers free travel - upgrades - and discounts to program members






4. A form of payment that may include wages - benefits - and/ or incentives in return work.






5. Referring to others with greater position power and authority who support the desired behavior.






6. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






7. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






8. A basic - physical - or extended attribute of a product or purchase






9. A written statement of career goals and the necessary steps to acheive them






10. Enlisting an individual's peers to support the need for the desired behavior.






11. An agent who does not work directly for a travel provider but sells his or her products for a fee






12. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






13. The area in a hospitality establisment that guests view - such as the entrance and dining room






14. A feature advantage of a product






15. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






16. The area in a lodging facility where support services take place which guests usually do not view






17. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






18. Advertising with a goal of developing goodwill or a positive image






19. A local or regional event with national or possible international appeal that occurs once or annually






20. A person who organizes - manages - and takes the risk of owning and operating a buisness






21. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






22. Statistics about where people live.






23. Specialized knowledge or skill






24. Generally characterized by multiple levels of management and managers who must manage large numbers of people






25. Any advertising message sent directly to prospective customers via the mail






26. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






27. The path a product takes without the help of any intermediaries between the producer and consumer






28. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






29. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






30. The position of an employee at the beggening level of a particular career






31. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






32. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






33. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






34. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






35. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






36. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






37. A resort property in a specefic location with a concentration of recources or facilities






38. The method of selling the customer additional related products tied to one name






39. Offering rewards or favors to achieve the desired behavior.






40. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






41. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






42. The process of getting the product to the consumer






43. The main product that the customer is buying






44. Document that job seekers fill out to help employers screen applicants.






45. Ability to punish






46. A single- or multi-day exhibition held at a convention or civic center arena.






47. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






48. The area in a lodging facility that guests view - such as the lobby






49. The money left from a person's gross income after taking out taxes






50. Authority to provide rewards