Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






2. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






3. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






4. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






5. A research method whereby a researcher observes the results of changing one or more marketing variables






6. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






7. Enlisting an individual's peers to support the need for the desired behavior.






8. The area in a hospitality establisment that guests view - such as the entrance and dining room






9. The area in a lodging facility where support services take place which guests usually do not view






10. Consistent hospitality service that exceeds guest expectations.






11. A basic - physical - or extended attribute of a product or purchase






12. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






13. A written statement of career goals and the necessary steps to acheive them






14. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






15. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






16. Specialized knowledge or skill






17. Personal characteristics admired by others






18. Authority granted to a position within the hierarchy of an organization






19. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






20. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






21. Offering rewards or favors to achieve the desired behavior.






22. A fee or payment based on a percentage of products sold






23. The main product that the customer is buying






24. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






25. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






26. Expert - Referent






27. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






28. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






29. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






30. A feature advantage of a product






31. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






32. Referring to others with greater position power and authority who support the desired behavior.






33. A condition of being subject to change or alteration






34. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






35. A state of being abstract - as are things that cannot be touched






36. The money left from a person's gross income after taking out taxes






37. The process of getting the product to the consumer






38. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






39. A resort property in a specefic location with a concentration of recources or facilities






40. Involving the other person in decisions that directly relate to the desired behavior






41. Winning approval through praise or flattery






42. The area in a lodging facility that guests view - such as the lobby






43. Any recreational activity for which a guest pays a fee






44. A single- or multi-day exhibition held at a convention or civic center arena.






45. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






46. A form of payment that may include wages - benefits - and/ or incentives in return work.






47. The path a product takes without the help of any intermediaries between the producer and consumer






48. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






49. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






50. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again