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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A written statement of career goals and the necessary steps to acheive them






2. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






3. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






4. The area in a hospitality establisment that guests view - such as the entrance and dining room






5. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






6. Ability to punish






7. Generating enthusiasm and commitment by appealing to the other's values or emotions






8. Authority granted to a position within the hierarchy of an organization






9. Statistics about where people live.






10. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






11. The eventual desired outcome






12. Generally characterized by multiple levels of management and managers who must manage large numbers of people






13. A single- or multi-day exhibition held at a convention or civic center arena.






14. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






15. Goods or services that aid the use of the core product






16. The area in a lodging facility that guests view - such as the lobby






17. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






18. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






19. A basic - physical - or extended attribute of a product or purchase






20. Any advertising message sent directly to prospective customers via the mail






21. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






22. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






23. The type of selling whereby one buisness sells goods or services to another buisness






24. The method of selling the customer additional related products tied to one name






25. Enlisting an individual's peers to support the need for the desired behavior.






26. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






27. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






28. An agent who does not work directly for a travel provider but sells his or her products for a fee






29. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






30. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






31. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






32. Emotive - Directive - Reflective - Supportive






33. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






34. Winning approval through praise or flattery






35. Offering rewards or favors to achieve the desired behavior.






36. The granting of authority or power to front-line personnel for handling and solving guests' problems






37. A person who organizes - manages - and takes the risk of owning and operating a buisness






38. Referring to others with greater position power and authority who support the desired behavior.






39. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






40. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






41. The final stop of a journey - or the goal for travelers






42. Ability to influence the behavior of others






43. A program in which an airline offers free travel - upgrades - and discounts to program members






44. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






45. Any recreational activity for which a guest pays a fee






46. Influencing behavior by presenting facts and appealing to logic.






47. Ethnic variety as well as socioeconomic and gender variety in a group or society






48. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






49. A form of payment that may include wages - benefits - and/ or incentives in return work.






50. The path a product takes using intermediaries between the producer and consumer







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