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Hospitality Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff

2. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.

3. A local or regional event with national or possible international appeal that occurs once or annually

4. Any advertising message sent directly to prospective customers via the mail

5. An establishment - such as a restaurant - where a food-and-beverage business competes for customers

6. A basic - physical - or extended attribute of a product or purchase

7. Influencing behavior by presenting facts and appealing to logic.

8. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.

9. Document that job seekers fill out to help employers screen applicants.

10. An organization that works with meeting planners to provide tourist information services to business and leisure travelers

11. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet

12. A type of buisness that has more thatn one location with the same name under the same ownership

13. A positive feeling or reaction customers have when a buisness or product meets their needs

14. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.

15. The main product that the customer is buying

16. Goods or services that aid the use of the core product

17. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken

18. The path a product takes without the help of any intermediaries between the producer and consumer

19. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked

20. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism

21. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location

22. A company that operates a railroad system with combined passenger and rail service throughout the continental United States

23. Advertising with a goal of developing goodwill or a positive image

24. Statistics about consumers based on their knowledge - attitudes - use - or response to a product

25. Generally characterized by multiple levels of management and managers who must manage large numbers of people

26. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education

27. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.

28. The granting of authority or power to front-line personnel for handling and solving guests' problems

29. Travel for the sole purpose of conducting and individuals or companys buisness

30. The final stop of a journey - or the goal for travelers

31. A rate based on total sales for the day divided by the total number of sold rooms.

32. The type of selling whereby one buisness sells goods or services to another buisness

33. A person who organizes - manages - and takes the risk of owning and operating a buisness

34. A program in which an airline offers free travel - upgrades - and discounts to program members

35. An authorization stating that one has fulfilled the requirements for practicing in a feild or career

36. Specialized knowledge or skill

37. Ability to influence the behavior of others

38. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.

39. Personal characteristics admired by others

40. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action

41. Emotive - Directive - Reflective - Supportive

42. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects

43. Expert - Referent

44. The area in a lodging facility where support services take place which guests usually do not view

45. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.

46. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible

47. A condition of being subject to change or alteration

48. A single- or multi-day exhibition held at a convention or civic center arena.

49. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas

50. A written statement of career goals and the necessary steps to acheive them