Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A local or regional event with national or possible international appeal that occurs once or annually






2. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






3. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






4. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






5. The path a product takes using intermediaries between the producer and consumer






6. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






7. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






8. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






9. A program in which an airline offers free travel - upgrades - and discounts to program members






10. Advertising with a goal of developing goodwill or a positive image






11. The granting of authority or power to front-line personnel for handling and solving guests' problems






12. A type of buisness that has more thatn one location with the same name under the same ownership






13. Offering rewards or favors to achieve the desired behavior.






14. The area in a lodging facility that guests view - such as the lobby






15. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






16. A basic - physical - or extended attribute of a product or purchase






17. Any recreational activity for which a guest pays a fee






18. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






19. A single- or multi-day exhibition held at a convention or civic center arena.






20. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






21. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






22. The variation of consumer demand due to a change in price






23. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






24. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






25. Small unique inns that offer a full breakfast with a night's stay






26. The method of selling the customer additional related products tied to one name






27. Statistics about where people live.






28. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






29. Consistent hospitality service that exceeds guest expectations.






30. Ability to punish






31. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






32. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






33. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






34. The position of an employee at the beggening level of a particular career






35. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






36. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






37. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






38. The money left from a person's gross income after taking out taxes






39. An agent who does not work directly for a travel provider but sells his or her products for a fee






40. Verbal or nonverbal signs of a customer's readiness to buy






41. A condition of being subject to change or alteration






42. Generating enthusiasm and commitment by appealing to the other's values or emotions






43. Specialized knowledge or skill






44. Expert - Referent






45. The final stop of a journey - or the goal for travelers






46. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






47. A resort property in a specefic location with a concentration of recources or facilities






48. The area in a hospitality establisment that guests view - such as the entrance and dining room






49. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






50. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again