Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A written statement of career goals and the necessary steps to acheive them






2. A single- or multi-day exhibition held at a convention or civic center arena.






3. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






4. Personal characteristics admired by others






5. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






6. The final stop of a journey - or the goal for travelers






7. The method of selling the customer additional related products tied to one name






8. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






9. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






10. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






11. The amount or quanity of goods and services that consumers are willing to buy at various prices






12. The area in a hospitality establisment that guests view - such as the entrance and dining room






13. Influencing behavior by presenting facts and appealing to logic.






14. A feature advantage of a product






15. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






16. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






17. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






18. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






19. A resort property in a specefic location with a concentration of recources or facilities






20. A form of payment that may include wages - benefits - and/ or incentives in return work.






21. The path a product takes using intermediaries between the producer and consumer






22. The variation of consumer demand due to a change in price






23. Involving the other person in decisions that directly relate to the desired behavior






24. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






25. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






26. The sale of goods or services to the customer by means of the Internet.






27. A research method whereby a researcher observes the results of changing one or more marketing variables






28. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






29. Goods or services that aid the use of the core product






30. Authority to provide rewards






31. A fee or payment based on a percentage of products sold






32. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






33. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






34. Pricing products by calculating all costs and expenses and adding desired profit






35. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






36. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






37. Small unique inns that offer a full breakfast with a night's stay






38. Verbal or nonverbal signs of a customer's readiness to buy






39. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






40. Ability to punish






41. Offering rewards or favors to achieve the desired behavior.






42. Any advertising message sent directly to prospective customers via the mail






43. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






44. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






45. Enlisting an individual's peers to support the need for the desired behavior.






46. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






47. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






48. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






49. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






50. Referring to others with greater position power and authority who support the desired behavior.