Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






2. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






3. The sale of goods or services to the customer by means of the Internet.






4. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






5. Statistics about where people live.






6. Ability to influence the behavior of others






7. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






8. Offering rewards or favors to achieve the desired behavior.






9. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






10. The granting of authority or power to front-line personnel for handling and solving guests' problems






11. The area in a lodging facility where support services take place which guests usually do not view






12. The increasing integration of the world economy






13. A basic - physical - or extended attribute of a product or purchase






14. Emotive - Directive - Reflective - Supportive






15. A fee or payment based on a percentage of products sold






16. Advertising with a goal of developing goodwill or a positive image






17. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






18. Specialized knowledge or skill






19. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






20. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






21. A single- or multi-day exhibition held at a convention or civic center arena.






22. A local or regional event with national or possible international appeal that occurs once or annually






23. The final stop of a journey - or the goal for travelers






24. Generating enthusiasm and commitment by appealing to the other's values or emotions






25. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






26. A condition of being subject to change or alteration






27. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






28. Position - Reward - Coercive






29. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






30. The path a product takes using intermediaries between the producer and consumer






31. A type of buisness that has more thatn one location with the same name under the same ownership






32. The variation of consumer demand due to a change in price






33. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






34. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






35. Small unique inns that offer a full breakfast with a night's stay






36. The money left from a person's gross income after taking out taxes






37. Any advertising message sent directly to prospective customers via the mail






38. Ethnic variety as well as socioeconomic and gender variety in a group or society






39. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






40. Generally characterized by multiple levels of management and managers who must manage large numbers of people






41. Goods or services that aid the use of the core product






42. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






43. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






44. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






45. A resort property in a specefic location with a concentration of recources or facilities






46. The eventual desired outcome






47. A person who organizes - manages - and takes the risk of owning and operating a buisness






48. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






49. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






50. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company