Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The main product that the customer is buying






2. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






3. Any advertising message sent directly to prospective customers via the mail






4. A written statement of career goals and the necessary steps to acheive them






5. Emotive - Directive - Reflective - Supportive






6. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






7. A type of buisness that has more thatn one location with the same name under the same ownership






8. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






9. Statistics about where people live.






10. Specialized knowledge or skill






11. The variation of consumer demand due to a change in price






12. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






13. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






14. A fee or payment based on a percentage of products sold






15. The eventual desired outcome






16. A rate based on total sales for the day divided by the total number of sold rooms.






17. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






18. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






19. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






20. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






21. The area in a lodging facility where support services take place which guests usually do not view






22. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






23. Pricing products by calculating all costs and expenses and adding desired profit






24. The process of getting the product to the consumer






25. Authority granted to a position within the hierarchy of an organization






26. Winning approval through praise or flattery






27. The position of an employee at the beggening level of a particular career






28. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






29. Involving the other person in decisions that directly relate to the desired behavior






30. Small unique inns that offer a full breakfast with a night's stay






31. Position - Reward - Coercive






32. A state of being abstract - as are things that cannot be touched






33. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






34. Authority to provide rewards






35. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






36. The type of selling whereby one buisness sells goods or services to another buisness






37. Generating enthusiasm and commitment by appealing to the other's values or emotions






38. The path a product takes using intermediaries between the producer and consumer






39. Athletic activities and competitions for athletes who do not get paid.






40. Any recreational activity for which a guest pays a fee






41. Enlisting an individual's peers to support the need for the desired behavior.






42. The amount or quanity of goods and services that consumers are willing to buy at various prices






43. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






44. An agent who does not work directly for a travel provider but sells his or her products for a fee






45. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






46. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






47. Consistent hospitality service that exceeds guest expectations.






48. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






49. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






50. A form of payment that may include wages - benefits - and/ or incentives in return work.