Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A type of buisness that has more thatn one location with the same name under the same ownership






2. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






3. Involving the other person in decisions that directly relate to the desired behavior






4. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






5. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






6. Emotive - Directive - Reflective - Supportive






7. Advertising with a goal of developing goodwill or a positive image






8. Influencing behavior by presenting facts and appealing to logic.






9. Ability to punish






10. The area in a lodging facility where support services take place which guests usually do not view






11. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






12. A written statement of career goals and the necessary steps to acheive them






13. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






14. Any recreational activity for which a guest pays a fee






15. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






16. A single- or multi-day exhibition held at a convention or civic center arena.






17. The path a product takes using intermediaries between the producer and consumer






18. A condition of being subject to change or alteration






19. A person who organizes - manages - and takes the risk of owning and operating a buisness






20. The increasing integration of the world economy






21. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






22. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






23. Generating enthusiasm and commitment by appealing to the other's values or emotions






24. A state of being abstract - as are things that cannot be touched






25. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






26. Authority to provide rewards






27. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






28. A form of payment that may include wages - benefits - and/ or incentives in return work.






29. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






30. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






31. The eventual desired outcome






32. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






33. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






34. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






35. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






36. A resort property in a specefic location with a concentration of recources or facilities






37. The amount or quanity of goods and services that consumers are willing to buy at various prices






38. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






39. Athletic activities and competitions for athletes who do not get paid.






40. The method of selling the customer additional related products tied to one name






41. Authority granted to a position within the hierarchy of an organization






42. A local or regional event with national or possible international appeal that occurs once or annually






43. Using the authority of position power to order the desired behavior






44. A positive feeling or reaction customers have when a buisness or product meets their needs






45. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






46. A program in which an airline offers free travel - upgrades - and discounts to program members






47. A rate based on total sales for the day divided by the total number of sold rooms.






48. The money left from a person's gross income after taking out taxes






49. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






50. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






Can you answer 50 questions in 15 minutes?



Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests