Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Emotive - Directive - Reflective - Supportive






2. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






3. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






4. Offering rewards or favors to achieve the desired behavior.






5. Generating enthusiasm and commitment by appealing to the other's values or emotions






6. Travel for the sole purpose of conducting and individuals or companys buisness






7. A rate based on total sales for the day divided by the total number of sold rooms.






8. Authority granted to a position within the hierarchy of an organization






9. An agent who does not work directly for a travel provider but sells his or her products for a fee






10. Position - Reward - Coercive






11. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






12. A program in which an airline offers free travel - upgrades - and discounts to program members






13. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






14. Authority to provide rewards






15. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






16. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






17. Document that job seekers fill out to help employers screen applicants.






18. Verbal or nonverbal signs of a customer's readiness to buy






19. The final stop of a journey - or the goal for travelers






20. Small unique inns that offer a full breakfast with a night's stay






21. A type of buisness that has more thatn one location with the same name under the same ownership






22. Enlisting an individual's peers to support the need for the desired behavior.






23. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






24. Any advertising message sent directly to prospective customers via the mail






25. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






26. A single- or multi-day exhibition held at a convention or civic center arena.






27. A written statement of career goals and the necessary steps to acheive them






28. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






29. Statistics about where people live.






30. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






31. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






32. Consistent hospitality service that exceeds guest expectations.






33. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






34. Goods or services that aid the use of the core product






35. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






36. The eventual desired outcome






37. A form of payment that may include wages - benefits - and/ or incentives in return work.






38. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






39. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






40. The area in a lodging facility where support services take place which guests usually do not view






41. Ability to punish






42. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






43. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






44. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






45. A resort property in a specefic location with a concentration of recources or facilities






46. The main product that the customer is buying






47. The money left from a person's gross income after taking out taxes






48. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






49. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






50. Personal characteristics admired by others