Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






2. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






3. A condition of being subject to change or alteration






4. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






5. The process of getting the product to the consumer






6. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






7. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






8. The area in a lodging facility that guests view - such as the lobby






9. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






10. The granting of authority or power to front-line personnel for handling and solving guests' problems






11. Any advertising message sent directly to prospective customers via the mail






12. A state of being abstract - as are things that cannot be touched






13. The area in a hospitality establisment that guests view - such as the entrance and dining room






14. A feature advantage of a product






15. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






16. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






17. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






18. A research method whereby a researcher observes the results of changing one or more marketing variables






19. Consistent hospitality service that exceeds guest expectations.






20. A fee or payment based on a percentage of products sold






21. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






22. Verbal or nonverbal signs of a customer's readiness to buy






23. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






24. The path a product takes without the help of any intermediaries between the producer and consumer






25. A resort property in a specefic location with a concentration of recources or facilities






26. Specialized knowledge or skill






27. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






28. Goods or services that aid the use of the core product






29. Small unique inns that offer a full breakfast with a night's stay






30. The position of an employee at the beggening level of a particular career






31. Pricing products by calculating all costs and expenses and adding desired profit






32. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






33. Authority granted to a position within the hierarchy of an organization






34. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






35. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






36. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






37. Ability to punish






38. A positive feeling or reaction customers have when a buisness or product meets their needs






39. The increasing integration of the world economy






40. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






41. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






42. Enlisting an individual's peers to support the need for the desired behavior.






43. An agent who does not work directly for a travel provider but sells his or her products for a fee






44. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






45. Using the authority of position power to order the desired behavior






46. Ability to influence the behavior of others






47. The amount or quanity of goods and services that consumers are willing to buy at various prices






48. Winning approval through praise or flattery






49. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






50. A written statement of career goals and the necessary steps to acheive them