Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The granting of authority or power to front-line personnel for handling and solving guests' problems






2. Generally characterized by multiple levels of management and managers who must manage large numbers of people






3. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






4. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






5. Emotive - Directive - Reflective - Supportive






6. Document that job seekers fill out to help employers screen applicants.






7. The path a travel product takes from producer to the consumer - or traveler






8. Any recreational activity for which a guest pays a fee






9. Ability to punish






10. A condition of being subject to change or alteration






11. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






12. The variation of consumer demand due to a change in price






13. Winning approval through praise or flattery






14. Authority granted to a position within the hierarchy of an organization






15. A written statement of career goals and the necessary steps to acheive them






16. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






17. A feature advantage of a product






18. Consistent hospitality service that exceeds guest expectations.






19. A local or regional event with national or possible international appeal that occurs once or annually






20. The area in a lodging facility that guests view - such as the lobby






21. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






22. Statistics about where people live.






23. A form of payment that may include wages - benefits - and/ or incentives in return work.






24. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






25. Goods or services that aid the use of the core product






26. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






27. Travel for the sole purpose of conducting and individuals or companys buisness






28. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






29. The eventual desired outcome






30. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






31. Specialized knowledge or skill






32. Referring to others with greater position power and authority who support the desired behavior.






33. Expert - Referent






34. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






35. Influencing behavior by presenting facts and appealing to logic.






36. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






37. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






38. A single- or multi-day exhibition held at a convention or civic center arena.






39. Ability to influence the behavior of others






40. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






41. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






42. Enlisting an individual's peers to support the need for the desired behavior.






43. The main product that the customer is buying






44. A state of being abstract - as are things that cannot be touched






45. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






46. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






47. Generating enthusiasm and commitment by appealing to the other's values or emotions






48. Small unique inns that offer a full breakfast with a night's stay






49. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






50. Travelers who prefer familiarity and creature comforts and seldom try anything new or different