Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Generating enthusiasm and commitment by appealing to the other's values or emotions






2. A basic - physical - or extended attribute of a product or purchase






3. Influencing behavior by presenting facts and appealing to logic.






4. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






5. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






6. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






7. The granting of authority or power to front-line personnel for handling and solving guests' problems






8. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






9. A feature advantage of a product






10. The method of selling the customer additional related products tied to one name






11. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






12. Personal characteristics admired by others






13. Using the authority of position power to order the desired behavior






14. The increasing integration of the world economy






15. Expert - Referent






16. Ability to influence the behavior of others






17. Ethnic variety as well as socioeconomic and gender variety in a group or society






18. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






19. A local or regional event with national or possible international appeal that occurs once or annually






20. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






21. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






22. A positive feeling or reaction customers have when a buisness or product meets their needs






23. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






24. Small unique inns that offer a full breakfast with a night's stay






25. The eventual desired outcome






26. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






27. A condition of being subject to change or alteration






28. Goods or services that aid the use of the core product






29. A written statement of career goals and the necessary steps to acheive them






30. The position of an employee at the beggening level of a particular career






31. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






32. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






33. Specialized knowledge or skill






34. A program in which an airline offers free travel - upgrades - and discounts to program members






35. A form of payment that may include wages - benefits - and/ or incentives in return work.






36. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






37. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






38. Document that job seekers fill out to help employers screen applicants.






39. The amount or quanity of goods and services that consumers are willing to buy at various prices






40. The path a travel product takes from producer to the consumer - or traveler






41. The sale of goods or services to the customer by means of the Internet.






42. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






43. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






44. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






45. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






46. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






47. Offering rewards or favors to achieve the desired behavior.






48. Verbal or nonverbal signs of a customer's readiness to buy






49. A state of being abstract - as are things that cannot be touched






50. Emotive - Directive - Reflective - Supportive