Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






2. The variation of consumer demand due to a change in price






3. A basic - physical - or extended attribute of a product or purchase






4. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






5. Emotive - Directive - Reflective - Supportive






6. An agent who does not work directly for a travel provider but sells his or her products for a fee






7. The method of selling the customer additional related products tied to one name






8. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






9. The area in a lodging facility that guests view - such as the lobby






10. Consistent hospitality service that exceeds guest expectations.






11. The type of selling whereby one buisness sells goods or services to another buisness






12. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






13. Referring to others with greater position power and authority who support the desired behavior.






14. The final stop of a journey - or the goal for travelers






15. The eventual desired outcome






16. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






17. A written statement of career goals and the necessary steps to acheive them






18. Ethnic variety as well as socioeconomic and gender variety in a group or society






19. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






20. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






21. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






22. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






23. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






24. The increasing integration of the world economy






25. A resort property in a specefic location with a concentration of recources or facilities






26. A single- or multi-day exhibition held at a convention or civic center arena.






27. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






28. Ability to influence the behavior of others






29. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






30. Specialized knowledge or skill






31. Generally characterized by multiple levels of management and managers who must manage large numbers of people






32. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






33. Expert - Referent






34. A local or regional event with national or possible international appeal that occurs once or annually






35. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






36. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






37. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






38. Generating enthusiasm and commitment by appealing to the other's values or emotions






39. The money left from a person's gross income after taking out taxes






40. Winning approval through praise or flattery






41. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






42. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






43. Authority granted to a position within the hierarchy of an organization






44. Advertising with a goal of developing goodwill or a positive image






45. The process of getting the product to the consumer






46. Influencing behavior by presenting facts and appealing to logic.






47. A form of payment that may include wages - benefits - and/ or incentives in return work.






48. A person who organizes - manages - and takes the risk of owning and operating a buisness






49. Athletic activities and competitions for athletes who do not get paid.






50. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company