Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






2. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






3. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






4. The path a product takes using intermediaries between the producer and consumer






5. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






6. Authority to provide rewards






7. Expert - Referent






8. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






9. Advertising with a goal of developing goodwill or a positive image






10. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






11. Enlisting an individual's peers to support the need for the desired behavior.






12. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






13. The type of selling whereby one buisness sells goods or services to another buisness






14. Verbal or nonverbal signs of a customer's readiness to buy






15. Involving the other person in decisions that directly relate to the desired behavior






16. Travel for the sole purpose of conducting and individuals or companys buisness






17. Influencing behavior by presenting facts and appealing to logic.






18. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






19. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






20. Any advertising message sent directly to prospective customers via the mail






21. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






22. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






23. The area in a hospitality establisment that guests view - such as the entrance and dining room






24. Offering rewards or favors to achieve the desired behavior.






25. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






26. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






27. The eventual desired outcome






28. The main product that the customer is buying






29. Ability to punish






30. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






31. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






32. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






33. A written statement of career goals and the necessary steps to acheive them






34. Statistics about where people live.






35. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






36. The process of getting the product to the consumer






37. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






38. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






39. Generating enthusiasm and commitment by appealing to the other's values or emotions






40. An agent who does not work directly for a travel provider but sells his or her products for a fee






41. The variation of consumer demand due to a change in price






42. The path a travel product takes from producer to the consumer - or traveler






43. Position - Reward - Coercive






44. A person who organizes - manages - and takes the risk of owning and operating a buisness






45. The final stop of a journey - or the goal for travelers






46. Winning approval through praise or flattery






47. A condition of being subject to change or alteration






48. Ethnic variety as well as socioeconomic and gender variety in a group or society






49. Ability to influence the behavior of others






50. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects