Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A written statement of career goals and the necessary steps to acheive them






2. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






3. Using the authority of position power to order the desired behavior






4. The type of selling whereby one buisness sells goods or services to another buisness






5. The position of an employee at the beggening level of a particular career






6. Statistics about where people live.






7. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






8. A condition of being subject to change or alteration






9. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






10. Any advertising message sent directly to prospective customers via the mail






11. A form of payment that may include wages - benefits - and/ or incentives in return work.






12. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






13. Winning approval through praise or flattery






14. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






15. Authority to provide rewards






16. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






17. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






18. Ability to influence the behavior of others






19. Any recreational activity for which a guest pays a fee






20. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






21. A person who organizes - manages - and takes the risk of owning and operating a buisness






22. The main product that the customer is buying






23. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






24. The eventual desired outcome






25. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






26. A basic - physical - or extended attribute of a product or purchase






27. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






28. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






29. Emotive - Directive - Reflective - Supportive






30. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






31. A positive feeling or reaction customers have when a buisness or product meets their needs






32. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






33. Ability to punish






34. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






35. The path a product takes without the help of any intermediaries between the producer and consumer






36. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






37. A research method whereby a researcher observes the results of changing one or more marketing variables






38. Involving the other person in decisions that directly relate to the desired behavior






39. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






40. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






41. A resort property in a specefic location with a concentration of recources or facilities






42. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






43. Position - Reward - Coercive






44. The amount or quanity of goods and services that consumers are willing to buy at various prices






45. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






46. The area in a lodging facility that guests view - such as the lobby






47. The area in a hospitality establisment that guests view - such as the entrance and dining room






48. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






49. Authority granted to a position within the hierarchy of an organization






50. A rate based on total sales for the day divided by the total number of sold rooms.