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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The position of an employee at the beggening level of a particular career






2. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






3. The path a product takes using intermediaries between the producer and consumer






4. Personal characteristics admired by others






5. Authority to provide rewards






6. A feature advantage of a product






7. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






8. Specialized knowledge or skill






9. A fee or payment based on a percentage of products sold






10. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






11. A condition of being subject to change or alteration






12. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






13. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






14. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






15. Travel for the sole purpose of conducting and individuals or companys buisness






16. Any recreational activity for which a guest pays a fee






17. The increasing integration of the world economy






18. Pricing products by calculating all costs and expenses and adding desired profit






19. The final stop of a journey - or the goal for travelers






20. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






21. The area in a lodging facility that guests view - such as the lobby






22. Any advertising message sent directly to prospective customers via the mail






23. Ethnic variety as well as socioeconomic and gender variety in a group or society






24. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






25. Ability to influence the behavior of others






26. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






27. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






28. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






29. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






30. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






31. A form of payment that may include wages - benefits - and/ or incentives in return work.






32. A positive feeling or reaction customers have when a buisness or product meets their needs






33. The sale of goods or services to the customer by means of the Internet.






34. Winning approval through praise or flattery






35. Using the authority of position power to order the desired behavior






36. A state of being abstract - as are things that cannot be touched






37. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






38. Involving the other person in decisions that directly relate to the desired behavior






39. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






40. The amount or quanity of goods and services that consumers are willing to buy at various prices






41. Athletic activities and competitions for athletes who do not get paid.






42. An agent who does not work directly for a travel provider but sells his or her products for a fee






43. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






44. Statistics about where people live.






45. The variation of consumer demand due to a change in price






46. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






47. The type of selling whereby one buisness sells goods or services to another buisness






48. Expert - Referent






49. Advertising with a goal of developing goodwill or a positive image






50. The eventual desired outcome







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Can you answer 50 questions in 15 minutes?


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