Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Document that job seekers fill out to help employers screen applicants.






2. Involving the other person in decisions that directly relate to the desired behavior






3. Referring to others with greater position power and authority who support the desired behavior.






4. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






5. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






6. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






7. The final stop of a journey - or the goal for travelers






8. Generally characterized by multiple levels of management and managers who must manage large numbers of people






9. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






10. Ability to influence the behavior of others






11. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






12. The process of getting the product to the consumer






13. Specialized knowledge or skill






14. A resort property in a specefic location with a concentration of recources or facilities






15. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






16. The area in a hospitality establisment that guests view - such as the entrance and dining room






17. The area in a lodging facility where support services take place which guests usually do not view






18. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






19. Position - Reward - Coercive






20. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






21. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






22. Winning approval through praise or flattery






23. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






24. A state of being abstract - as are things that cannot be touched






25. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






26. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






27. A rate based on total sales for the day divided by the total number of sold rooms.






28. Expert - Referent






29. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






30. The increasing integration of the world economy






31. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






32. A local or regional event with national or possible international appeal that occurs once or annually






33. Authority to provide rewards






34. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






35. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






36. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






37. Athletic activities and competitions for athletes who do not get paid.






38. The position of an employee at the beggening level of a particular career






39. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






40. A condition of being subject to change or alteration






41. A feature advantage of a product






42. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






43. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






44. The main product that the customer is buying






45. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






46. Ability to punish






47. Using the authority of position power to order the desired behavior






48. The area in a lodging facility that guests view - such as the lobby






49. The type of selling whereby one buisness sells goods or services to another buisness






50. Emotive - Directive - Reflective - Supportive