Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Emotive - Directive - Reflective - Supportive






2. Referring to others with greater position power and authority who support the desired behavior.






3. The eventual desired outcome






4. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






5. Winning approval through praise or flattery






6. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






7. Travel for the sole purpose of conducting and individuals or companys buisness






8. A program in which an airline offers free travel - upgrades - and discounts to program members






9. Any recreational activity for which a guest pays a fee






10. Pricing products by calculating all costs and expenses and adding desired profit






11. Personal characteristics admired by others






12. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






13. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






14. A form of payment that may include wages - benefits - and/ or incentives in return work.






15. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






16. A basic - physical - or extended attribute of a product or purchase






17. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






18. The position of an employee at the beggening level of a particular career






19. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






20. Position - Reward - Coercive






21. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






22. Small unique inns that offer a full breakfast with a night's stay






23. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






24. Involving the other person in decisions that directly relate to the desired behavior






25. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






26. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






27. Ethnic variety as well as socioeconomic and gender variety in a group or society






28. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






29. Athletic activities and competitions for athletes who do not get paid.






30. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






31. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






32. A positive feeling or reaction customers have when a buisness or product meets their needs






33. Ability to punish






34. Authority to provide rewards






35. The path a product takes without the help of any intermediaries between the producer and consumer






36. A feature advantage of a product






37. A state of being abstract - as are things that cannot be touched






38. The path a travel product takes from producer to the consumer - or traveler






39. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






40. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






41. A rate based on total sales for the day divided by the total number of sold rooms.






42. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






43. The increasing integration of the world economy






44. A written statement of career goals and the necessary steps to acheive them






45. A condition of being subject to change or alteration






46. Authority granted to a position within the hierarchy of an organization






47. The granting of authority or power to front-line personnel for handling and solving guests' problems






48. Using the authority of position power to order the desired behavior






49. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






50. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills