Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Verbal or nonverbal signs of a customer's readiness to buy






2. A research method whereby a researcher observes the results of changing one or more marketing variables






3. Document that job seekers fill out to help employers screen applicants.






4. Small unique inns that offer a full breakfast with a night's stay






5. The final stop of a journey - or the goal for travelers






6. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






7. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






8. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






9. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






10. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






11. Generally characterized by multiple levels of management and managers who must manage large numbers of people






12. Specialized knowledge or skill






13. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






14. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






15. Emotive - Directive - Reflective - Supportive






16. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






17. The granting of authority or power to front-line personnel for handling and solving guests' problems






18. The eventual desired outcome






19. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






20. Advertising with a goal of developing goodwill or a positive image






21. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






22. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






23. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






24. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






25. A fee or payment based on a percentage of products sold






26. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






27. A positive feeling or reaction customers have when a buisness or product meets their needs






28. Any advertising message sent directly to prospective customers via the mail






29. A rate based on total sales for the day divided by the total number of sold rooms.






30. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






31. A program in which an airline offers free travel - upgrades - and discounts to program members






32. Statistics about where people live.






33. Athletic activities and competitions for athletes who do not get paid.






34. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






35. The money left from a person's gross income after taking out taxes






36. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






37. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






38. The main product that the customer is buying






39. Authority granted to a position within the hierarchy of an organization






40. The area in a lodging facility where support services take place which guests usually do not view






41. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






42. A basic - physical - or extended attribute of a product or purchase






43. Consistent hospitality service that exceeds guest expectations.






44. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






45. An agent who does not work directly for a travel provider but sells his or her products for a fee






46. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






47. A feature advantage of a product






48. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






49. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






50. Ability to punish