Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






2. Using the authority of position power to order the desired behavior






3. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






4. Position - Reward - Coercive






5. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






6. A type of buisness that has more thatn one location with the same name under the same ownership






7. Document that job seekers fill out to help employers screen applicants.






8. A local or regional event with national or possible international appeal that occurs once or annually






9. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






10. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






11. Offering rewards or favors to achieve the desired behavior.






12. Generally characterized by multiple levels of management and managers who must manage large numbers of people






13. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






14. An agent who does not work directly for a travel provider but sells his or her products for a fee






15. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






16. The area in a hospitality establisment that guests view - such as the entrance and dining room






17. A form of payment that may include wages - benefits - and/ or incentives in return work.






18. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






19. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






20. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






21. Influencing behavior by presenting facts and appealing to logic.






22. Advertising with a goal of developing goodwill or a positive image






23. Specialized knowledge or skill






24. A feature advantage of a product






25. Involving the other person in decisions that directly relate to the desired behavior






26. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






27. Expert - Referent






28. The area in a lodging facility where support services take place which guests usually do not view






29. Travel for the sole purpose of conducting and individuals or companys buisness






30. Generating enthusiasm and commitment by appealing to the other's values or emotions






31. Personal characteristics admired by others






32. The variation of consumer demand due to a change in price






33. A single- or multi-day exhibition held at a convention or civic center arena.






34. The money left from a person's gross income after taking out taxes






35. Statistics about where people live.






36. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






37. A positive feeling or reaction customers have when a buisness or product meets their needs






38. A condition of being subject to change or alteration






39. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






40. The path a product takes using intermediaries between the producer and consumer






41. A research method whereby a researcher observes the results of changing one or more marketing variables






42. Pricing products by calculating all costs and expenses and adding desired profit






43. The main product that the customer is buying






44. A person who organizes - manages - and takes the risk of owning and operating a buisness






45. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






46. Ability to punish






47. The position of an employee at the beggening level of a particular career






48. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






49. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






50. Consistent hospitality service that exceeds guest expectations.