SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Authority to provide rewards
destination marketing
Reward Power
core product
back of the house
2. Winning approval through praise or flattery
Power
Ingratiating Appeal
Amtrak
aesthetic pollution
3. Enlisting an individual's peers to support the need for the desired behavior.
Amtrak
compensation
Peer pressure
direct channel
4. Ability to influence the behavior of others
Empowerment
Power
cross-selling
guest satisfaction
5. Generating enthusiasm and commitment by appealing to the other's values or emotions
Reflective
aesthetic pollution
concierge
Inspirational Appeal
6. Small unique inns that offer a full breakfast with a night's stay
Decentralized Organization
bed-and-breakfasts (B&Bs)
compensation
hallmark event
7. Influencing behavior by presenting facts and appealing to logic.
certification
Reasoning
Inspirational Appeal
destination resort
8. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
cost-plus pricing
informational interveiw
Bargaining
follow-up
9. Personal characteristics admired by others
Referent Power
Expert Power
Barriers to Delegation
cost-plus pricing
10. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
Inspirational Appeal
consolidator
core product
Directive
11. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry
ecotourism
incentive
Directive
Peer pressure
12. The method of selling the customer additional related products tied to one name
feature
follow-up
Reasoning
cross-selling
13. Offering rewards or favors to achieve the desired behavior.
guest service agent (GSA)
Authority Commensurate with Responsibility
Bargaining
Ingratiating Appeal
14. Specialized knowledge or skill
Centralized Organizations
frequent-flyer program
Expert Power
infrastructure
15. Involving the other person in decisions that directly relate to the desired behavior
consolidator
Consultation
buisness-to-buisness selling
certification
16. A written statement of career goals and the necessary steps to acheive them
career plan
changeability
pprenticeship
economic multiplier
17. Expert - Referent
benefit
Emotive
charter tour
Personal Power
18. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
Personal Power
Decentralized Organization
pprenticeship
follow-up
19. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.
Enhancing Power through Alliances
Reasoning
Inspirational Appeal
feature
20. Travel for the sole purpose of conducting and individuals or companys buisness
business travel
Consultation
guest service agent (GSA)
customized tour
21. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers
guest satisfaction
bed-and-breakfasts (B&Bs)
charter tour
e-tail
22. Athletic activities and competitions for athletes who do not get paid.
consumer show
back of the house
amateur sports
entry-level
23. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects
indirect channel
Power
aesthetic pollution
average daily rate (ADR)
24. A positive feeling or reaction customers have when a buisness or product meets their needs
Authority Commensurate with Responsibility
entrepreneur
guest or uniformed services
customer satisfaction
25. Ability to punish
ethics
Coercive Power
certification
globalization
26. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
Emotive
guest satisfaction
commercial site
chain
27. Generally characterized by multiple levels of management and managers who must manage large numbers of people
concierge
Excessively centralized organization
franchise
benefit
28. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
pprenticeship
full-service restaurant
franchise
average daily rate (ADR)
29. An advantage over competitors due to greater value to consumers through lower prices or more benefits.
competitive advantage
infrastructure
front of the house (lodging)
Empowering Others
30. A person who organizes - manages - and takes the risk of owning and operating a buisness
Organizational Power
entrepreneur
customer satisfaction
Personal Power
31. The amount or quanity of goods and services that consumers are willing to buy at various prices
customized tour
Position Power
Power and Communication Styles
demand
32. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
Consultation
institutional advertising
commercial recreation
Amtrak
33. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
pprenticeship
empowerment
Decentralized Organization
Reasoning
34. The position of an employee at the beggening level of a particular career
consolidator
customized tour
Coercive Power
entry-level
35. The path a travel product takes from producer to the consumer - or traveler
amateur sports
Centralized Organizations
commission
channel of distribution
36. The fulfillment of guests' needs and wants regarding recieving quality hospitality products
chain
facilitating products
guest satisfaction
Reasoning
37. Any advertising message sent directly to prospective customers via the mail
chain
direct mail
Inspirational Appeal
customer loyalty
38. A feature advantage of a product
disposable income
benefit
front of the house
distribution
39. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
Power
consolidator
e-tail
Centralized Organizations
40. An organization that works with meeting planners to provide tourist information services to business and leisure travelers
Upward Appeal
franchise
certification
convention and visitors bureau (CVB)
41. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location
Barriers to Delegation
destination resort
demographics
franchise
42. A type of buisness that has more thatn one location with the same name under the same ownership
chain
informational interveiw
Position Power
commercial recreation
43. The eventual desired outcome
ethics
guest service agent (GSA)
goal
consumer show
44. Using the authority of position power to order the desired behavior
Pulling Rank
exemplary guest service
Centralized Organizations
chain
45. A condition of being subject to change or alteration
Barriers to Delegation
Excessively centralized organization
changeability
consumer show
46. The variation of consumer demand due to a change in price
geographics
elasticity of demand
franchise
cost-plus pricing
47. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program
front of the house
incentive
Directive
Peer pressure
48. An establishment - such as a restaurant - where a food-and-beverage business competes for customers
business travel
Bargaining
Pulling Rank
commercial site
49. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
Supportive
facilitating products
back of the house
Centralized Organizations
50. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked
Organizational Power
Barriers to Delegation
back of the house
Expert Power