Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The type of selling whereby one buisness sells goods or services to another buisness






2. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






3. Travel for the sole purpose of conducting and individuals or companys buisness






4. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






5. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






6. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






7. Generally characterized by multiple levels of management and managers who must manage large numbers of people






8. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






9. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






10. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






11. Authority to provide rewards






12. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






13. The main product that the customer is buying






14. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






15. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






16. The method of selling the customer additional related products tied to one name






17. Expert - Referent






18. Consistent hospitality service that exceeds guest expectations.






19. Small unique inns that offer a full breakfast with a night's stay






20. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






21. The increasing integration of the world economy






22. Involving the other person in decisions that directly relate to the desired behavior






23. Any recreational activity for which a guest pays a fee






24. The final stop of a journey - or the goal for travelers






25. The path a product takes without the help of any intermediaries between the producer and consumer






26. The variation of consumer demand due to a change in price






27. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






28. The path a travel product takes from producer to the consumer - or traveler






29. A person who organizes - manages - and takes the risk of owning and operating a buisness






30. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






31. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






32. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






33. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






34. A type of buisness that has more thatn one location with the same name under the same ownership






35. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






36. A rate based on total sales for the day divided by the total number of sold rooms.






37. Referring to others with greater position power and authority who support the desired behavior.






38. A condition of being subject to change or alteration






39. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






40. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






41. A basic - physical - or extended attribute of a product or purchase






42. A single- or multi-day exhibition held at a convention or civic center arena.






43. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






44. The eventual desired outcome






45. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






46. Using the authority of position power to order the desired behavior






47. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






48. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






49. A fee or payment based on a percentage of products sold






50. Ability to influence the behavior of others