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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






2. Document that job seekers fill out to help employers screen applicants.






3. Generally characterized by multiple levels of management and managers who must manage large numbers of people






4. The area in a lodging facility that guests view - such as the lobby






5. A written statement of career goals and the necessary steps to acheive them






6. The area in a lodging facility where support services take place which guests usually do not view






7. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






8. A feature advantage of a product






9. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






10. Influencing behavior by presenting facts and appealing to logic.






11. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






12. Pricing products by calculating all costs and expenses and adding desired profit






13. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






14. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






15. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






16. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






17. Referring to others with greater position power and authority who support the desired behavior.






18. A resort property in a specefic location with a concentration of recources or facilities






19. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






20. Verbal or nonverbal signs of a customer's readiness to buy






21. The process of getting the product to the consumer






22. The path a travel product takes from producer to the consumer - or traveler






23. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






24. Position - Reward - Coercive






25. Consistent hospitality service that exceeds guest expectations.






26. A rate based on total sales for the day divided by the total number of sold rooms.






27. The eventual desired outcome






28. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






29. The type of selling whereby one buisness sells goods or services to another buisness






30. The increasing integration of the world economy






31. The sale of goods or services to the customer by means of the Internet.






32. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






33. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






34. The position of an employee at the beggening level of a particular career






35. Ability to influence the behavior of others






36. Enlisting an individual's peers to support the need for the desired behavior.






37. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






38. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






39. Any recreational activity for which a guest pays a fee






40. Personal characteristics admired by others






41. Statistics about where people live.






42. Specialized knowledge or skill






43. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






44. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






45. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






46. The final stop of a journey - or the goal for travelers






47. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






48. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






49. A person who organizes - manages - and takes the risk of owning and operating a buisness






50. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet







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