Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






2. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






3. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






4. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






5. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






6. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






7. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






8. Authority to provide rewards






9. A condition of being subject to change or alteration






10. A fee or payment based on a percentage of products sold






11. An agent who does not work directly for a travel provider but sells his or her products for a fee






12. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






13. Ability to influence the behavior of others






14. Offering rewards or favors to achieve the desired behavior.






15. A written statement of career goals and the necessary steps to acheive them






16. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






17. The area in a lodging facility where support services take place which guests usually do not view






18. The final stop of a journey - or the goal for travelers






19. The type of selling whereby one buisness sells goods or services to another buisness






20. Using the authority of position power to order the desired behavior






21. Influencing behavior by presenting facts and appealing to logic.






22. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






23. Small unique inns that offer a full breakfast with a night's stay






24. The eventual desired outcome






25. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






26. A single- or multi-day exhibition held at a convention or civic center arena.






27. The method of selling the customer additional related products tied to one name






28. Any advertising message sent directly to prospective customers via the mail






29. The position of an employee at the beggening level of a particular career






30. Pricing products by calculating all costs and expenses and adding desired profit






31. A research method whereby a researcher observes the results of changing one or more marketing variables






32. A form of payment that may include wages - benefits - and/ or incentives in return work.






33. A person who organizes - manages - and takes the risk of owning and operating a buisness






34. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






35. Expert - Referent






36. Consistent hospitality service that exceeds guest expectations.






37. The main product that the customer is buying






38. Winning approval through praise or flattery






39. Goods or services that aid the use of the core product






40. The area in a lodging facility that guests view - such as the lobby






41. The sale of goods or services to the customer by means of the Internet.






42. Referring to others with greater position power and authority who support the desired behavior.






43. The area in a hospitality establisment that guests view - such as the entrance and dining room






44. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






45. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






46. A type of buisness that has more thatn one location with the same name under the same ownership






47. Enlisting an individual's peers to support the need for the desired behavior.






48. Emotive - Directive - Reflective - Supportive






49. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






50. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas