Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






2. A single- or multi-day exhibition held at a convention or civic center arena.






3. The money left from a person's gross income after taking out taxes






4. Expert - Referent






5. The granting of authority or power to front-line personnel for handling and solving guests' problems






6. Any recreational activity for which a guest pays a fee






7. The main product that the customer is buying






8. A research method whereby a researcher observes the results of changing one or more marketing variables






9. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






10. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






11. Position - Reward - Coercive






12. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






13. Winning approval through praise or flattery






14. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






15. Travel for the sole purpose of conducting and individuals or companys buisness






16. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






17. Any advertising message sent directly to prospective customers via the mail






18. The area in a lodging facility where support services take place which guests usually do not view






19. Document that job seekers fill out to help employers screen applicants.






20. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






21. Enlisting an individual's peers to support the need for the desired behavior.






22. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






23. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






24. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






25. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






26. Athletic activities and competitions for athletes who do not get paid.






27. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






28. The position of an employee at the beggening level of a particular career






29. A fee or payment based on a percentage of products sold






30. The amount or quanity of goods and services that consumers are willing to buy at various prices






31. A person who organizes - manages - and takes the risk of owning and operating a buisness






32. A condition of being subject to change or alteration






33. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






34. Emotive - Directive - Reflective - Supportive






35. The variation of consumer demand due to a change in price






36. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






37. The sale of goods or services to the customer by means of the Internet.






38. A rate based on total sales for the day divided by the total number of sold rooms.






39. Small unique inns that offer a full breakfast with a night's stay






40. Specialized knowledge or skill






41. Pricing products by calculating all costs and expenses and adding desired profit






42. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






43. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






44. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






45. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






46. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






47. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






48. Statistics about where people live.






49. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






50. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.