Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






2. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






3. The variation of consumer demand due to a change in price






4. Authority granted to a position within the hierarchy of an organization






5. The path a product takes without the help of any intermediaries between the producer and consumer






6. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






7. The position of an employee at the beggening level of a particular career






8. Document that job seekers fill out to help employers screen applicants.






9. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






10. Goods or services that aid the use of the core product






11. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






12. The area in a lodging facility that guests view - such as the lobby






13. The path a product takes using intermediaries between the producer and consumer






14. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






15. The type of selling whereby one buisness sells goods or services to another buisness






16. Ability to influence the behavior of others






17. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






18. Influencing behavior by presenting facts and appealing to logic.






19. The area in a hospitality establisment that guests view - such as the entrance and dining room






20. A rate based on total sales for the day divided by the total number of sold rooms.






21. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






22. Expert - Referent






23. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






24. Small unique inns that offer a full breakfast with a night's stay






25. Athletic activities and competitions for athletes who do not get paid.






26. Statistics about where people live.






27. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






28. Consistent hospitality service that exceeds guest expectations.






29. The path a travel product takes from producer to the consumer - or traveler






30. Offering rewards or favors to achieve the desired behavior.






31. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






32. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






33. A fee or payment based on a percentage of products sold






34. A condition of being subject to change or alteration






35. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






36. The amount or quanity of goods and services that consumers are willing to buy at various prices






37. A type of buisness that has more thatn one location with the same name under the same ownership






38. A basic - physical - or extended attribute of a product or purchase






39. A state of being abstract - as are things that cannot be touched






40. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






41. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






42. A research method whereby a researcher observes the results of changing one or more marketing variables






43. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






44. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






45. Position - Reward - Coercive






46. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






47. Generally characterized by multiple levels of management and managers who must manage large numbers of people






48. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






49. An agent who does not work directly for a travel provider but sells his or her products for a fee






50. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.