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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The increasing integration of the world economy
empowerment
Reasoning
globalization
Pulling Rank
2. The area in a hospitality establisment that guests view - such as the entrance and dining room
front of the house
destination
amateur sports
consumer show
3. The money left from a person's gross income after taking out taxes
front of the house
buisness-to-buisness selling
Consultation
disposable income
4. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.
Position Power
concierge
e-tail
empowerment
5. Emotive - Directive - Reflective - Supportive
back of the house (lodging)
Power and Communication Styles
commercial site
commercial recreation
6. A type of buisness that has more thatn one location with the same name under the same ownership
Consultation
career plan
ecotourism
chain
7. Authority to provide rewards
career plan
Reward Power
aesthetic pollution
certification
8. Generating enthusiasm and commitment by appealing to the other's values or emotions
Inspirational Appeal
empowerment
advertising
intangibility
9. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
Centralized Organizations
indirect channel
goal
consolidator
10. A form of payment that may include wages - benefits - and/ or incentives in return work.
Peer pressure
advertising
compensation
Excessively centralized organization
11. Ability to influence the behavior of others
Power and Communication Styles
buying signals
Power
Power Tactics
12. Verbal or nonverbal signs of a customer's readiness to buy
indirect channel
Emotive
benefit
buying signals
13. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
institutional advertising
informational interveiw
Reward Power
direct mail
14. A resort property in a specefic location with a concentration of recources or facilities
charter tour
Supportive
back of the house (lodging)
destination resort
15. Using the authority of position power to order the desired behavior
AIDA model
Pulling Rank
direct mail
ecotourism
16. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes
hub-and-spoke system
commercial site
goal
entry-level
17. A positive feeling or reaction customers have when a buisness or product meets their needs
back of the house (lodging)
Upward Appeal
customer satisfaction
dependables
18. The position of an employee at the beggening level of a particular career
Enhancing Power through Alliances
entry-level
AIDA model
geographics
19. Any advertising message sent directly to prospective customers via the mail
Consultation
Expert Power
direct mail
channel of distribution
20. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again
Consultation
customer loyalty
Enhancing Power through Alliances
direct mail
21. Position - Reward - Coercive
commission
Organizational Power
dependables
demand
22. A single- or multi-day exhibition held at a convention or civic center arena.
direct channel
consumer show
guest or uniformed services
Power Tactics
23. The sale of goods or services to the customer by means of the Internet.
entry-level
entrepreneur
e-tail
goal
24. A person who organizes - manages - and takes the risk of owning and operating a buisness
demographics
Authority Commensurate with Responsibility
back of the house
entrepreneur
25. The type of selling whereby one buisness sells goods or services to another buisness
entrepreneur
buisness-to-buisness selling
Empowerment
Supportive
26. The path a travel product takes from producer to the consumer - or traveler
facilitating products
diversity
channel of distribution
charter tour
27. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.
customized tour
concierge
convention and visitors bureau (CVB)
Directive
28. The main product that the customer is buying
Authority Commensurate with Responsibility
exemplary guest service
Inspirational Appeal
core product
29. Pricing products by calculating all costs and expenses and adding desired profit
ecotourism
Upward Appeal
cost-plus pricing
Enhancing Power through Alliances
30. The path a product takes using intermediaries between the producer and consumer
indirect channel
diversity
consolidator
back of the house
31. The path a product takes without the help of any intermediaries between the producer and consumer
entrepreneur
direct channel
hospitality-specific traits
Peer pressure
32. The granting of authority or power to front-line personnel for handling and solving guests' problems
concierge
empowerment
guest satisfaction
globalization
33. Referring to others with greater position power and authority who support the desired behavior.
Enhancing Power through Alliances
Upward Appeal
Reflective
commission
34. An agent who does not work directly for a travel provider but sells his or her products for a fee
average daily rate (ADR)
Bargaining
intermediary
certification
35. A state of being abstract - as are things that cannot be touched
intangibility
commercial recreation
Emotive
Empowering Others
36. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.
AIDA model
distribution
customer satisfaction
Empowering Others
37. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills
hospitality-specific traits
commission
e-tail
institutional advertising
38. Involving the other person in decisions that directly relate to the desired behavior
empowerment
Supportive
Empowerment
Consultation
39. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked
ecotourism
Emotive
Barriers to Delegation
hub-and-spoke system
40. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
certification
behavioristics
Supportive
aesthetic pollution
41. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.
geographics
Power Tactics
pprenticeship
Pulling Rank
42. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
Directive
facilitating products
Emotive
exemplary guest service
43. Generally characterized by multiple levels of management and managers who must manage large numbers of people
commission
Coercive Power
Excessively centralized organization
business travel
44. Enlisting an individual's peers to support the need for the desired behavior.
behavioristics
Empowerment
Peer pressure
Reasoning
45. The fulfillment of guests' needs and wants regarding recieving quality hospitality products
guest satisfaction
empowerment
full-service restaurant
behavioristics
46. A program in which an airline offers free travel - upgrades - and discounts to program members
changeability
facilitating products
Upward Appeal
frequent-flyer program
47. Statistics about where people live.
changeability
Referent Power
Supportive
geographics
48. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.
institutional advertising
buisness-to-buisness selling
Power and Communication Styles
economic multiplier
49. Offering rewards or favors to achieve the desired behavior.
entrepreneur
dependables
behavioristics
Bargaining
50. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
customer satisfaction
Authority Commensurate with Responsibility
goal
destination