Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Small unique inns that offer a full breakfast with a night's stay






2. Verbal or nonverbal signs of a customer's readiness to buy






3. A feature advantage of a product






4. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






5. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






6. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






7. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






8. Ethnic variety as well as socioeconomic and gender variety in a group or society






9. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






10. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






11. The sale of goods or services to the customer by means of the Internet.






12. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






13. Goods or services that aid the use of the core product






14. Involving the other person in decisions that directly relate to the desired behavior






15. Using the authority of position power to order the desired behavior






16. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






17. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






18. Athletic activities and competitions for athletes who do not get paid.






19. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






20. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






21. The money left from a person's gross income after taking out taxes






22. Consistent hospitality service that exceeds guest expectations.






23. The path a product takes without the help of any intermediaries between the producer and consumer






24. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






25. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






26. Influencing behavior by presenting facts and appealing to logic.






27. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






28. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






29. The area in a lodging facility that guests view - such as the lobby






30. The main product that the customer is buying






31. A positive feeling or reaction customers have when a buisness or product meets their needs






32. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






33. The process of getting the product to the consumer






34. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






35. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






36. A form of payment that may include wages - benefits - and/ or incentives in return work.






37. A written statement of career goals and the necessary steps to acheive them






38. A single- or multi-day exhibition held at a convention or civic center arena.






39. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






40. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






41. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






42. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






43. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






44. Offering rewards or favors to achieve the desired behavior.






45. Referring to others with greater position power and authority who support the desired behavior.






46. The path a product takes using intermediaries between the producer and consumer






47. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






48. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






49. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






50. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes