Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






2. The granting of authority or power to front-line personnel for handling and solving guests' problems






3. The final stop of a journey - or the goal for travelers






4. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






5. Expert - Referent






6. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






7. A resort property in a specefic location with a concentration of recources or facilities






8. An agent who does not work directly for a travel provider but sells his or her products for a fee






9. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






10. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






11. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






12. Pricing products by calculating all costs and expenses and adding desired profit






13. The process of getting the product to the consumer






14. Document that job seekers fill out to help employers screen applicants.






15. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






16. Referring to others with greater position power and authority who support the desired behavior.






17. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






18. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






19. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






20. Goods or services that aid the use of the core product






21. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






22. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






23. Using the authority of position power to order the desired behavior






24. Verbal or nonverbal signs of a customer's readiness to buy






25. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






26. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






27. Ability to punish






28. Enlisting an individual's peers to support the need for the desired behavior.






29. Influencing behavior by presenting facts and appealing to logic.






30. A research method whereby a researcher observes the results of changing one or more marketing variables






31. Ability to influence the behavior of others






32. The increasing integration of the world economy






33. A local or regional event with national or possible international appeal that occurs once or annually






34. Statistics about where people live.






35. The area in a lodging facility that guests view - such as the lobby






36. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






37. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






38. Authority granted to a position within the hierarchy of an organization






39. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






40. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






41. A person who organizes - manages - and takes the risk of owning and operating a buisness






42. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






43. Travel for the sole purpose of conducting and individuals or companys buisness






44. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






45. The money left from a person's gross income after taking out taxes






46. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






47. Consistent hospitality service that exceeds guest expectations.






48. Ethnic variety as well as socioeconomic and gender variety in a group or society






49. The sale of goods or services to the customer by means of the Internet.






50. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible