Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Winning approval through praise or flattery






2. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






3. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






4. Using the authority of position power to order the desired behavior






5. Travel for the sole purpose of conducting and individuals or companys buisness






6. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






7. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






8. A program in which an airline offers free travel - upgrades - and discounts to program members






9. Involving the other person in decisions that directly relate to the desired behavior






10. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






11. The variation of consumer demand due to a change in price






12. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






13. The area in a lodging facility that guests view - such as the lobby






14. Personal characteristics admired by others






15. A type of buisness that has more thatn one location with the same name under the same ownership






16. Document that job seekers fill out to help employers screen applicants.






17. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






18. A research method whereby a researcher observes the results of changing one or more marketing variables






19. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






20. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






21. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






22. Any advertising message sent directly to prospective customers via the mail






23. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






24. Enlisting an individual's peers to support the need for the desired behavior.






25. The path a product takes using intermediaries between the producer and consumer






26. The area in a lodging facility where support services take place which guests usually do not view






27. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






28. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






29. Ability to punish






30. A fee or payment based on a percentage of products sold






31. Authority to provide rewards






32. A local or regional event with national or possible international appeal that occurs once or annually






33. The amount or quanity of goods and services that consumers are willing to buy at various prices






34. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






35. Ability to influence the behavior of others






36. Referring to others with greater position power and authority who support the desired behavior.






37. Authority granted to a position within the hierarchy of an organization






38. Influencing behavior by presenting facts and appealing to logic.






39. An agent who does not work directly for a travel provider but sells his or her products for a fee






40. The granting of authority or power to front-line personnel for handling and solving guests' problems






41. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






42. Verbal or nonverbal signs of a customer's readiness to buy






43. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






44. The area in a hospitality establisment that guests view - such as the entrance and dining room






45. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






46. The process of getting the product to the consumer






47. Expert - Referent






48. Ethnic variety as well as socioeconomic and gender variety in a group or society






49. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






50. The sale of goods or services to the customer by means of the Internet.