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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Authority granted to a position within the hierarchy of an organization
commercial site
Position Power
Power and Communication Styles
hospitality-specific traits
2. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
advertising
dependables
intermediary
Expert Power
3. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry
destination resort
Coercive Power
consolidator
Directive
4. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.
consolidator
Ingratiating Appeal
economic multiplier
Authority Commensurate with Responsibility
5. Ability to influence the behavior of others
front of the house
Power
Reflective
indirect channel
6. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas
back of the house
Bargaining
Consultation
benefit
7. Small unique inns that offer a full breakfast with a night's stay
incentive
average daily rate (ADR)
Inspirational Appeal
bed-and-breakfasts (B&Bs)
8. A written statement of career goals and the necessary steps to acheive them
franchise
Power Tactics
competitive advantage
career plan
9. Document that job seekers fill out to help employers screen applicants.
job application
core product
indirect channel
convention and visitors bureau (CVB)
10. The variation of consumer demand due to a change in price
elasticity of demand
Empowerment
Position Power
institutional advertising
11. Influencing behavior by presenting facts and appealing to logic.
geographics
Reasoning
informational interveiw
ethics
12. Ethnic variety as well as socioeconomic and gender variety in a group or society
hallmark event
diversity
Reasoning
Empowerment
13. The type of selling whereby one buisness sells goods or services to another buisness
buisness-to-buisness selling
consumer show
entry-level
changeability
14. A person who organizes - manages - and takes the risk of owning and operating a buisness
entrepreneur
business travel
behavioristics
goal
15. A single- or multi-day exhibition held at a convention or civic center arena.
consumer show
back of the house
customer satisfaction
Enhancing Power through Alliances
16. Specialized knowledge or skill
Expert Power
competitive advantage
experimental method
job application
17. The process of getting the product to the consumer
Peer pressure
distribution
Coercive Power
consumer show
18. Position - Reward - Coercive
Organizational Power
advertising
demographics
guest service agent (GSA)
19. An establishment - such as a restaurant - where a food-and-beverage business competes for customers
commercial site
buisness-to-buisness selling
ecotourism
commission
20. The path a travel product takes from producer to the consumer - or traveler
exemplary guest service
consumer show
incentive
channel of distribution
21. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education
compensation
demographics
commercial recreation
destination resort
22. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff
amateur sports
e-tail
facilitating products
Reflective
23. A type of buisness that has more thatn one location with the same name under the same ownership
back of the house
Consultation
chain
intangibility
24. An organization that works with meeting planners to provide tourist information services to business and leisure travelers
exemplary guest service
convention and visitors bureau (CVB)
Emotive
Amtrak
25. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location
globalization
bed-and-breakfasts (B&Bs)
ecotourism
franchise
26. A fee or payment based on a percentage of products sold
core product
Empowerment
commission
geographics
27. The money left from a person's gross income after taking out taxes
Coercive Power
direct mail
economic multiplier
disposable income
28. A condition of being subject to change or alteration
economic multiplier
changeability
Authority Commensurate with Responsibility
direct mail
29. The fulfillment of guests' needs and wants regarding recieving quality hospitality products
guest satisfaction
bed-and-breakfasts (B&Bs)
Expert Power
convention and visitors bureau (CVB)
30. Goods or services that aid the use of the core product
globalization
facilitating products
cross-selling
Empowerment
31. Using the authority of position power to order the desired behavior
Pulling Rank
business travel
Enhancing Power through Alliances
infrastructure
32. A rate based on total sales for the day divided by the total number of sold rooms.
average daily rate (ADR)
economic multiplier
elasticity of demand
facilitating products
33. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
benefit
certification
convention and visitors bureau (CVB)
follow-up
34. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
Amtrak
hallmark event
business travel
cost-plus pricing
35. The amount or quanity of goods and services that consumers are willing to buy at various prices
demographics
average daily rate (ADR)
demand
Barriers to Delegation
36. The area in a hospitality establisment that guests view - such as the entrance and dining room
commission
Emotive
front of the house
buying signals
37. Athletic activities and competitions for athletes who do not get paid.
diversity
informational interveiw
entry-level
amateur sports
38. An advantage over competitors due to greater value to consumers through lower prices or more benefits.
Peer pressure
competitive advantage
distribution
entrepreneur
39. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
buying signals
convention and visitors bureau (CVB)
Delegation
diversity
40. Generally characterized by multiple levels of management and managers who must manage large numbers of people
Excessively centralized organization
Personal Power
feature
geographics
41. The area in a lodging facility that guests view - such as the lobby
front of the house (lodging)
back of the house (lodging)
Emotive
certification
42. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles
Power and Communication Styles
hallmark event
destination
ethics
43. A program in which an airline offers free travel - upgrades - and discounts to program members
globalization
frequent-flyer program
business travel
benefit
44. A resort property in a specefic location with a concentration of recources or facilities
destination resort
channel of distribution
bed-and-breakfasts (B&Bs)
behavioristics
45. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.
pprenticeship
Power Tactics
back of the house
full-service restaurant
46. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.
customized tour
amateur sports
intangibility
distribution
47. The area in a lodging facility where support services take place which guests usually do not view
informational interveiw
Authority Commensurate with Responsibility
guest service agent (GSA)
back of the house (lodging)
48. The sale of goods or services to the customer by means of the Internet.
demand
Power and Communication Styles
e-tail
core product
49. Winning approval through praise or flattery
career plan
benefit
customer satisfaction
Ingratiating Appeal
50. Enlisting an individual's peers to support the need for the desired behavior.
Reflective
guest or uniformed services
front of the house
Peer pressure