Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Statistics about where people live.






2. The granting of authority or power to front-line personnel for handling and solving guests' problems






3. Enlisting an individual's peers to support the need for the desired behavior.






4. Generally characterized by multiple levels of management and managers who must manage large numbers of people






5. A type of buisness that has more thatn one location with the same name under the same ownership






6. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






7. Personal characteristics admired by others






8. An agent who does not work directly for a travel provider but sells his or her products for a fee






9. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






10. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






11. A resort property in a specefic location with a concentration of recources or facilities






12. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






13. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






14. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






15. The type of selling whereby one buisness sells goods or services to another buisness






16. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






17. Ability to influence the behavior of others






18. A person who organizes - manages - and takes the risk of owning and operating a buisness






19. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






20. Winning approval through praise or flattery






21. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






22. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






23. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






24. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






25. A form of payment that may include wages - benefits - and/ or incentives in return work.






26. Pricing products by calculating all costs and expenses and adding desired profit






27. Authority granted to a position within the hierarchy of an organization






28. The path a product takes using intermediaries between the producer and consumer






29. A positive feeling or reaction customers have when a buisness or product meets their needs






30. Verbal or nonverbal signs of a customer's readiness to buy






31. The path a product takes without the help of any intermediaries between the producer and consumer






32. Document that job seekers fill out to help employers screen applicants.






33. The variation of consumer demand due to a change in price






34. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






35. A single- or multi-day exhibition held at a convention or civic center arena.






36. The final stop of a journey - or the goal for travelers






37. A feature advantage of a product






38. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






39. The path a travel product takes from producer to the consumer - or traveler






40. A program in which an airline offers free travel - upgrades - and discounts to program members






41. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






42. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






43. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






44. Using the authority of position power to order the desired behavior






45. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






46. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






47. Specialized knowledge or skill






48. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






49. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






50. The money left from a person's gross income after taking out taxes