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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
Organizational Power
Authority Commensurate with Responsibility
Upward Appeal
buying signals
2. An agent who does not work directly for a travel provider but sells his or her products for a fee
demand
aesthetic pollution
intermediary
bed-and-breakfasts (B&Bs)
3. Document that job seekers fill out to help employers screen applicants.
Delegation
job application
destination resort
aesthetic pollution
4. The type of selling whereby one buisness sells goods or services to another buisness
front of the house
job application
concierge
buisness-to-buisness selling
5. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
Supportive
entrepreneur
front of the house (lodging)
job application
6. Involving the other person in decisions that directly relate to the desired behavior
empowerment
destination resort
Power Tactics
Consultation
7. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program
demographics
incentive
advertising
channel of distribution
8. A feature advantage of a product
benefit
distribution
customer loyalty
Reward Power
9. The process of getting the product to the consumer
distribution
institutional advertising
pprenticeship
Consultation
10. Ability to influence the behavior of others
Consultation
concierge
Power
Peer pressure
11. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.
elasticity of demand
front of the house
customized tour
job application
12. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet
convention and visitors bureau (CVB)
guest service agent (GSA)
certification
Power
13. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry
Reflective
globalization
Directive
intermediary
14. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
Enhancing Power through Alliances
Referent Power
cross-selling
AIDA model
15. Consistent hospitality service that exceeds guest expectations.
consolidator
cross-selling
certification
exemplary guest service
16. Advertising with a goal of developing goodwill or a positive image
buying signals
commission
institutional advertising
Empowerment
17. Offering rewards or favors to achieve the desired behavior.
customer satisfaction
Bargaining
Empowering Others
indirect channel
18. Statistics about where people live.
front of the house (lodging)
geographics
demand
Amtrak
19. A written statement of career goals and the necessary steps to acheive them
job application
e-tail
career plan
Empowering Others
20. Winning approval through praise or flattery
AIDA model
Ingratiating Appeal
guest satisfaction
globalization
21. A person who organizes - manages - and takes the risk of owning and operating a buisness
entrepreneur
demographics
advertising
infrastructure
22. Athletic activities and competitions for athletes who do not get paid.
demand
facilitating products
amateur sports
buying signals
23. Travel for the sole purpose of conducting and individuals or companys buisness
franchise
business travel
hallmark event
entry-level
24. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked
informational interveiw
hospitality-specific traits
Upward Appeal
Barriers to Delegation
25. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
Position Power
Delegation
elasticity of demand
demand
26. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
behavioristics
informational interveiw
bed-and-breakfasts (B&Bs)
Upward Appeal
27. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education
elasticity of demand
demographics
Power Tactics
back of the house
28. Small unique inns that offer a full breakfast with a night's stay
intermediary
bed-and-breakfasts (B&Bs)
Ingratiating Appeal
advertising
29. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles
hub-and-spoke system
buying signals
customer satisfaction
ethics
30. Position - Reward - Coercive
infrastructure
core product
Organizational Power
ecotourism
31. Enlisting an individual's peers to support the need for the desired behavior.
back of the house
back of the house (lodging)
Peer pressure
consumer show
32. Goods or services that aid the use of the core product
hub-and-spoke system
benefit
facilitating products
pprenticeship
33. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.
pprenticeship
customer loyalty
commercial recreation
elasticity of demand
34. A rate based on total sales for the day divided by the total number of sold rooms.
average daily rate (ADR)
Amtrak
guest satisfaction
demographics
35. A condition of being subject to change or alteration
changeability
direct mail
front of the house (lodging)
Power Tactics
36. Statistics about consumers based on their knowledge - attitudes - use - or response to a product
Barriers to Delegation
behavioristics
destination resort
follow-up
37. The increasing integration of the world economy
infrastructure
AIDA model
globalization
incentive
38. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.
concierge
Directive
Upward Appeal
demand
39. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism
customer satisfaction
ecotourism
entrepreneur
infrastructure
40. Ethnic variety as well as socioeconomic and gender variety in a group or society
career plan
diversity
Amtrak
experimental method
41. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.
customer loyalty
destination resort
channel of distribution
Empowerment
42. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
follow-up
intermediary
Reflective
compensation
43. An advantage over competitors due to greater value to consumers through lower prices or more benefits.
Organizational Power
competitive advantage
compensation
ecotourism
44. The eventual desired outcome
infrastructure
Organizational Power
goal
Referent Power
45. A resort property in a specefic location with a concentration of recources or facilities
Directive
destination resort
ecotourism
guest service agent (GSA)
46. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again
e-tail
customer loyalty
consolidator
Referent Power
47. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location
consumer show
bed-and-breakfasts (B&Bs)
franchise
Decentralized Organization
48. Ability to punish
Peer pressure
AIDA model
Coercive Power
direct channel
49. Any advertising message sent directly to prospective customers via the mail
Directive
direct mail
job application
Empowerment
50. Verbal or nonverbal signs of a customer's readiness to buy
globalization
front of the house (lodging)
buying signals
Upward Appeal