Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The increasing integration of the world economy






2. The area in a hospitality establisment that guests view - such as the entrance and dining room






3. The money left from a person's gross income after taking out taxes






4. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






5. Emotive - Directive - Reflective - Supportive






6. A type of buisness that has more thatn one location with the same name under the same ownership






7. Authority to provide rewards






8. Generating enthusiasm and commitment by appealing to the other's values or emotions






9. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






10. A form of payment that may include wages - benefits - and/ or incentives in return work.






11. Ability to influence the behavior of others






12. Verbal or nonverbal signs of a customer's readiness to buy






13. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






14. A resort property in a specefic location with a concentration of recources or facilities






15. Using the authority of position power to order the desired behavior






16. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






17. A positive feeling or reaction customers have when a buisness or product meets their needs






18. The position of an employee at the beggening level of a particular career






19. Any advertising message sent directly to prospective customers via the mail






20. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






21. Position - Reward - Coercive






22. A single- or multi-day exhibition held at a convention or civic center arena.






23. The sale of goods or services to the customer by means of the Internet.






24. A person who organizes - manages - and takes the risk of owning and operating a buisness






25. The type of selling whereby one buisness sells goods or services to another buisness






26. The path a travel product takes from producer to the consumer - or traveler






27. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






28. The main product that the customer is buying






29. Pricing products by calculating all costs and expenses and adding desired profit






30. The path a product takes using intermediaries between the producer and consumer






31. The path a product takes without the help of any intermediaries between the producer and consumer






32. The granting of authority or power to front-line personnel for handling and solving guests' problems






33. Referring to others with greater position power and authority who support the desired behavior.






34. An agent who does not work directly for a travel provider but sells his or her products for a fee






35. A state of being abstract - as are things that cannot be touched






36. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






37. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






38. Involving the other person in decisions that directly relate to the desired behavior






39. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






40. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






41. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






42. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






43. Generally characterized by multiple levels of management and managers who must manage large numbers of people






44. Enlisting an individual's peers to support the need for the desired behavior.






45. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






46. A program in which an airline offers free travel - upgrades - and discounts to program members






47. Statistics about where people live.






48. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






49. Offering rewards or favors to achieve the desired behavior.






50. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.