Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






2. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






3. The final stop of a journey - or the goal for travelers






4. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






5. Referring to others with greater position power and authority who support the desired behavior.






6. Goods or services that aid the use of the core product






7. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






8. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






9. Generating enthusiasm and commitment by appealing to the other's values or emotions






10. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






11. Travel for the sole purpose of conducting and individuals or companys buisness






12. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






13. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






14. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






15. A state of being abstract - as are things that cannot be touched






16. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






17. Position - Reward - Coercive






18. The main product that the customer is buying






19. Small unique inns that offer a full breakfast with a night's stay






20. Verbal or nonverbal signs of a customer's readiness to buy






21. The path a travel product takes from producer to the consumer - or traveler






22. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






23. A program in which an airline offers free travel - upgrades - and discounts to program members






24. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






25. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






26. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






27. The increasing integration of the world economy






28. The granting of authority or power to front-line personnel for handling and solving guests' problems






29. Winning approval through praise or flattery






30. A positive feeling or reaction customers have when a buisness or product meets their needs






31. Authority to provide rewards






32. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






33. A feature advantage of a product






34. A fee or payment based on a percentage of products sold






35. A condition of being subject to change or alteration






36. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






37. A single- or multi-day exhibition held at a convention or civic center arena.






38. Using the authority of position power to order the desired behavior






39. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






40. Document that job seekers fill out to help employers screen applicants.






41. The path a product takes without the help of any intermediaries between the producer and consumer






42. Expert - Referent






43. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






44. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






45. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






46. A form of payment that may include wages - benefits - and/ or incentives in return work.






47. The money left from a person's gross income after taking out taxes






48. Specialized knowledge or skill






49. The sale of goods or services to the customer by means of the Internet.






50. The method of selling the customer additional related products tied to one name