Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






2. The type of selling whereby one buisness sells goods or services to another buisness






3. A basic - physical - or extended attribute of a product or purchase






4. A person who organizes - manages - and takes the risk of owning and operating a buisness






5. Small unique inns that offer a full breakfast with a night's stay






6. A local or regional event with national or possible international appeal that occurs once or annually






7. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






8. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






9. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






10. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






11. The path a travel product takes from producer to the consumer - or traveler






12. A resort property in a specefic location with a concentration of recources or facilities






13. The area in a lodging facility that guests view - such as the lobby






14. The sale of goods or services to the customer by means of the Internet.






15. A research method whereby a researcher observes the results of changing one or more marketing variables






16. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






17. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






18. Ability to influence the behavior of others






19. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






20. The path a product takes using intermediaries between the producer and consumer






21. The eventual desired outcome






22. Consistent hospitality service that exceeds guest expectations.






23. A form of payment that may include wages - benefits - and/ or incentives in return work.






24. Offering rewards or favors to achieve the desired behavior.






25. The area in a lodging facility where support services take place which guests usually do not view






26. Referring to others with greater position power and authority who support the desired behavior.






27. Ability to punish






28. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






29. A type of buisness that has more thatn one location with the same name under the same ownership






30. Authority granted to a position within the hierarchy of an organization






31. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






32. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






33. A rate based on total sales for the day divided by the total number of sold rooms.






34. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






35. The final stop of a journey - or the goal for travelers






36. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






37. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






38. Generally characterized by multiple levels of management and managers who must manage large numbers of people






39. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






40. Any recreational activity for which a guest pays a fee






41. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






42. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






43. A program in which an airline offers free travel - upgrades - and discounts to program members






44. Any advertising message sent directly to prospective customers via the mail






45. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






46. The increasing integration of the world economy






47. An agent who does not work directly for a travel provider but sells his or her products for a fee






48. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






49. Pricing products by calculating all costs and expenses and adding desired profit






50. A positive feeling or reaction customers have when a buisness or product meets their needs