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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






2. Authority to provide rewards






3. Ability to influence the behavior of others






4. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






5. A rate based on total sales for the day divided by the total number of sold rooms.






6. Winning approval through praise or flattery






7. A local or regional event with national or possible international appeal that occurs once or annually






8. Emotive - Directive - Reflective - Supportive






9. Advertising with a goal of developing goodwill or a positive image






10. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






11. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






12. A feature advantage of a product






13. The path a travel product takes from producer to the consumer - or traveler






14. Any recreational activity for which a guest pays a fee






15. The method of selling the customer additional related products tied to one name






16. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






17. A written statement of career goals and the necessary steps to acheive them






18. The final stop of a journey - or the goal for travelers






19. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






20. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






21. The amount or quanity of goods and services that consumers are willing to buy at various prices






22. Goods or services that aid the use of the core product






23. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






24. The main product that the customer is buying






25. Specialized knowledge or skill






26. Personal characteristics admired by others






27. A research method whereby a researcher observes the results of changing one or more marketing variables






28. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






29. A program in which an airline offers free travel - upgrades - and discounts to program members






30. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






31. Any advertising message sent directly to prospective customers via the mail






32. The variation of consumer demand due to a change in price






33. A positive feeling or reaction customers have when a buisness or product meets their needs






34. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






35. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






36. Expert - Referent






37. Generally characterized by multiple levels of management and managers who must manage large numbers of people






38. Consistent hospitality service that exceeds guest expectations.






39. A resort property in a specefic location with a concentration of recources or facilities






40. Verbal or nonverbal signs of a customer's readiness to buy






41. Pricing products by calculating all costs and expenses and adding desired profit






42. A basic - physical - or extended attribute of a product or purchase






43. The path a product takes using intermediaries between the producer and consumer






44. The position of an employee at the beggening level of a particular career






45. Statistics about where people live.






46. Involving the other person in decisions that directly relate to the desired behavior






47. Ability to punish






48. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






49. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






50. Document that job seekers fill out to help employers screen applicants.






Can you answer 50 questions in 15 minutes?



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