Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Goods or services that aid the use of the core product






2. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






3. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






4. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






5. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






6. Consistent hospitality service that exceeds guest expectations.






7. The path a product takes without the help of any intermediaries between the producer and consumer






8. Pricing products by calculating all costs and expenses and adding desired profit






9. Travel for the sole purpose of conducting and individuals or companys buisness






10. A rate based on total sales for the day divided by the total number of sold rooms.






11. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






12. Verbal or nonverbal signs of a customer's readiness to buy






13. Ability to influence the behavior of others






14. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






15. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






16. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






17. Generally characterized by multiple levels of management and managers who must manage large numbers of people






18. Involving the other person in decisions that directly relate to the desired behavior






19. The area in a lodging facility that guests view - such as the lobby






20. Using the authority of position power to order the desired behavior






21. A form of payment that may include wages - benefits - and/ or incentives in return work.






22. The eventual desired outcome






23. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






24. Referring to others with greater position power and authority who support the desired behavior.






25. The process of getting the product to the consumer






26. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






27. A basic - physical - or extended attribute of a product or purchase






28. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






29. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






30. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






31. A condition of being subject to change or alteration






32. A feature advantage of a product






33. A local or regional event with national or possible international appeal that occurs once or annually






34. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






35. Any advertising message sent directly to prospective customers via the mail






36. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






37. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






38. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






39. A fee or payment based on a percentage of products sold






40. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






41. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






42. Emotive - Directive - Reflective - Supportive






43. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






44. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






45. The path a product takes using intermediaries between the producer and consumer






46. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






47. Position - Reward - Coercive






48. A written statement of career goals and the necessary steps to acheive them






49. Ability to punish






50. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location