Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ethnic variety as well as socioeconomic and gender variety in a group or society






2. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






3. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






4. A program in which an airline offers free travel - upgrades - and discounts to program members






5. The main product that the customer is buying






6. Involving the other person in decisions that directly relate to the desired behavior






7. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






8. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






9. Authority to provide rewards






10. Using the authority of position power to order the desired behavior






11. The area in a hospitality establisment that guests view - such as the entrance and dining room






12. Influencing behavior by presenting facts and appealing to logic.






13. Statistics about where people live.






14. A basic - physical - or extended attribute of a product or purchase






15. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






16. A research method whereby a researcher observes the results of changing one or more marketing variables






17. Ability to influence the behavior of others






18. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






19. A feature advantage of a product






20. The path a product takes without the help of any intermediaries between the producer and consumer






21. Advertising with a goal of developing goodwill or a positive image






22. Emotive - Directive - Reflective - Supportive






23. A rate based on total sales for the day divided by the total number of sold rooms.






24. The final stop of a journey - or the goal for travelers






25. Specialized knowledge or skill






26. A condition of being subject to change or alteration






27. Personal characteristics admired by others






28. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






29. A local or regional event with national or possible international appeal that occurs once or annually






30. Any advertising message sent directly to prospective customers via the mail






31. A resort property in a specefic location with a concentration of recources or facilities






32. A fee or payment based on a percentage of products sold






33. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






34. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






35. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






36. Authority granted to a position within the hierarchy of an organization






37. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






38. The increasing integration of the world economy






39. The method of selling the customer additional related products tied to one name






40. Pricing products by calculating all costs and expenses and adding desired profit






41. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






42. The position of an employee at the beggening level of a particular career






43. An agent who does not work directly for a travel provider but sells his or her products for a fee






44. Goods or services that aid the use of the core product






45. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






46. Offering rewards or favors to achieve the desired behavior.






47. The type of selling whereby one buisness sells goods or services to another buisness






48. The area in a lodging facility that guests view - such as the lobby






49. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






50. A single- or multi-day exhibition held at a convention or civic center arena.