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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles
ethics
concierge
Pulling Rank
follow-up
2. The area in a lodging facility where support services take place which guests usually do not view
exemplary guest service
infrastructure
back of the house (lodging)
core product
3. Document that job seekers fill out to help employers screen applicants.
Centralized Organizations
back of the house (lodging)
job application
franchise
4. Enlisting an individual's peers to support the need for the desired behavior.
incentive
informational interveiw
chain
Peer pressure
5. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
commercial recreation
certification
informational interveiw
Supportive
6. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
benefit
consolidator
consumer show
hub-and-spoke system
7. Ethnic variety as well as socioeconomic and gender variety in a group or society
front of the house (lodging)
economic multiplier
Coercive Power
diversity
8. The path a product takes without the help of any intermediaries between the producer and consumer
economic multiplier
bed-and-breakfasts (B&Bs)
Reward Power
direct channel
9. Influencing behavior by presenting facts and appealing to logic.
Reasoning
franchise
compensation
Delegation
10. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism
intangibility
infrastructure
business travel
advertising
11. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.
consumer show
Referent Power
concierge
demand
12. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.
Inspirational Appeal
convention and visitors bureau (CVB)
Expert Power
Power Tactics
13. The type of selling whereby one buisness sells goods or services to another buisness
dependables
demand
core product
buisness-to-buisness selling
14. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants
guest or uniformed services
disposable income
intangibility
consolidator
15. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes
customer satisfaction
globalization
hub-and-spoke system
Authority Commensurate with Responsibility
16. The path a travel product takes from producer to the consumer - or traveler
channel of distribution
Coercive Power
buying signals
behavioristics
17. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
Peer pressure
commercial site
guest service agent (GSA)
AIDA model
18. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
bed-and-breakfasts (B&Bs)
dependables
Delegation
Consultation
19. An agent who does not work directly for a travel provider but sells his or her products for a fee
dependables
goal
intermediary
ecotourism
20. The position of an employee at the beggening level of a particular career
entry-level
Supportive
behavioristics
ecotourism
21. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
Centralized Organizations
consumer show
infrastructure
charter tour
22. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills
hospitality-specific traits
back of the house (lodging)
ecotourism
Coercive Power
23. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.
back of the house (lodging)
feature
front of the house
customized tour
24. A state of being abstract - as are things that cannot be touched
intangibility
core product
Amtrak
diversity
25. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff
franchise
Reward Power
Reflective
e-tail
26. A feature advantage of a product
benefit
Coercive Power
Excessively centralized organization
Reflective
27. The increasing integration of the world economy
concierge
globalization
Reward Power
Amtrak
28. Using the authority of position power to order the desired behavior
follow-up
guest or uniformed services
chain
Pulling Rank
29. The amount or quanity of goods and services that consumers are willing to buy at various prices
pprenticeship
changeability
concierge
demand
30. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
Reflective
Reward Power
ecotourism
career plan
31. Offering rewards or favors to achieve the desired behavior.
cost-plus pricing
competitive advantage
concierge
Bargaining
32. Ability to punish
full-service restaurant
commission
buisness-to-buisness selling
Coercive Power
33. A local or regional event with national or possible international appeal that occurs once or annually
hallmark event
Emotive
Power and Communication Styles
amateur sports
34. Advertising with a goal of developing goodwill or a positive image
consolidator
institutional advertising
back of the house
guest satisfaction
35. The area in a lodging facility that guests view - such as the lobby
buying signals
front of the house (lodging)
infrastructure
hallmark event
36. The variation of consumer demand due to a change in price
intermediary
elasticity of demand
average daily rate (ADR)
demographics
37. Expert - Referent
Upward Appeal
e-tail
front of the house (lodging)
Personal Power
38. A program in which an airline offers free travel - upgrades - and discounts to program members
intangibility
frequent-flyer program
direct mail
career plan
39. Any advertising message sent directly to prospective customers via the mail
charter tour
direct mail
destination
Upward Appeal
40. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
certification
guest satisfaction
changeability
amateur sports
41. Generally characterized by multiple levels of management and managers who must manage large numbers of people
disposable income
geographics
Excessively centralized organization
goal
42. Travel for the sole purpose of conducting and individuals or companys buisness
guest or uniformed services
follow-up
average daily rate (ADR)
business travel
43. Authority to provide rewards
incentive
Consultation
Reward Power
front of the house (lodging)
44. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
convention and visitors bureau (CVB)
Decentralized Organization
channel of distribution
Reflective
45. The path a product takes using intermediaries between the producer and consumer
indirect channel
consumer show
changeability
destination
46. Generating enthusiasm and commitment by appealing to the other's values or emotions
behavioristics
exemplary guest service
Inspirational Appeal
goal
47. A resort property in a specefic location with a concentration of recources or facilities
competitive advantage
destination resort
compensation
Power Tactics
48. The method of selling the customer additional related products tied to one name
geographics
cross-selling
demographics
Organizational Power
49. Verbal or nonverbal signs of a customer's readiness to buy
destination resort
buying signals
cost-plus pricing
Centralized Organizations
50. A fee or payment based on a percentage of products sold
core product
consumer show
Reasoning
commission