Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The area in a lodging facility where support services take place which guests usually do not view






2. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






3. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






4. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






5. Influencing behavior by presenting facts and appealing to logic.






6. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






7. The granting of authority or power to front-line personnel for handling and solving guests' problems






8. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






9. Offering rewards or favors to achieve the desired behavior.






10. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






11. Athletic activities and competitions for athletes who do not get paid.






12. The path a product takes without the help of any intermediaries between the producer and consumer






13. Travel for the sole purpose of conducting and individuals or companys buisness






14. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






15. Winning approval through praise or flattery






16. A research method whereby a researcher observes the results of changing one or more marketing variables






17. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






18. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






19. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






20. Advertising with a goal of developing goodwill or a positive image






21. Emotive - Directive - Reflective - Supportive






22. A written statement of career goals and the necessary steps to acheive them






23. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






24. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






25. The area in a hospitality establisment that guests view - such as the entrance and dining room






26. Position - Reward - Coercive






27. Ability to punish






28. Involving the other person in decisions that directly relate to the desired behavior






29. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






30. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






31. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






32. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






33. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






34. The main product that the customer is buying






35. Authority to provide rewards






36. Enlisting an individual's peers to support the need for the desired behavior.






37. The variation of consumer demand due to a change in price






38. A feature advantage of a product






39. An agent who does not work directly for a travel provider but sells his or her products for a fee






40. A person who organizes - manages - and takes the risk of owning and operating a buisness






41. Specialized knowledge or skill






42. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






43. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






44. A state of being abstract - as are things that cannot be touched






45. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






46. The process of getting the product to the consumer






47. The path a product takes using intermediaries between the producer and consumer






48. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






49. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






50. Authority granted to a position within the hierarchy of an organization