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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Enlisting an individual's peers to support the need for the desired behavior.






2. A basic - physical - or extended attribute of a product or purchase






3. Authority granted to a position within the hierarchy of an organization






4. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






5. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






6. The increasing integration of the world economy






7. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






8. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






9. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






10. The money left from a person's gross income after taking out taxes






11. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






12. A single- or multi-day exhibition held at a convention or civic center arena.






13. Pricing products by calculating all costs and expenses and adding desired profit






14. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






15. A fee or payment based on a percentage of products sold






16. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






17. The final stop of a journey - or the goal for travelers






18. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






19. Position - Reward - Coercive






20. Advertising with a goal of developing goodwill or a positive image






21. The sale of goods or services to the customer by means of the Internet.






22. A positive feeling or reaction customers have when a buisness or product meets their needs






23. A state of being abstract - as are things that cannot be touched






24. Statistics about where people live.






25. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






26. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






27. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






28. Ability to punish






29. Expert - Referent






30. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






31. A resort property in a specefic location with a concentration of recources or facilities






32. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






33. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






34. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






35. Verbal or nonverbal signs of a customer's readiness to buy






36. Document that job seekers fill out to help employers screen applicants.






37. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






38. A type of buisness that has more thatn one location with the same name under the same ownership






39. The area in a hospitality establisment that guests view - such as the entrance and dining room






40. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






41. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






42. A form of payment that may include wages - benefits - and/ or incentives in return work.






43. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






44. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






45. A person who organizes - manages - and takes the risk of owning and operating a buisness






46. Generally characterized by multiple levels of management and managers who must manage large numbers of people






47. Goods or services that aid the use of the core product






48. Influencing behavior by presenting facts and appealing to logic.






49. Involving the other person in decisions that directly relate to the desired behavior






50. The fulfillment of guests' needs and wants regarding recieving quality hospitality products







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Can you answer 50 questions in 15 minutes?


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