Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






2. Any recreational activity for which a guest pays a fee






3. A single- or multi-day exhibition held at a convention or civic center arena.






4. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






5. Ability to punish






6. The process of getting the product to the consumer






7. A written statement of career goals and the necessary steps to acheive them






8. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






9. The main product that the customer is buying






10. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






11. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






12. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






13. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






14. A person who organizes - manages - and takes the risk of owning and operating a buisness






15. Document that job seekers fill out to help employers screen applicants.






16. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






17. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






18. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






19. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






20. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






21. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






22. Statistics about where people live.






23. Specialized knowledge or skill






24. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






25. An agent who does not work directly for a travel provider but sells his or her products for a fee






26. The eventual desired outcome






27. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






28. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






29. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






30. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






31. Ethnic variety as well as socioeconomic and gender variety in a group or society






32. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






33. Enlisting an individual's peers to support the need for the desired behavior.






34. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






35. The money left from a person's gross income after taking out taxes






36. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






37. A state of being abstract - as are things that cannot be touched






38. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






39. A basic - physical - or extended attribute of a product or purchase






40. Consistent hospitality service that exceeds guest expectations.






41. The area in a lodging facility where support services take place which guests usually do not view






42. Personal characteristics admired by others






43. Position - Reward - Coercive






44. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






45. Generating enthusiasm and commitment by appealing to the other's values or emotions






46. A research method whereby a researcher observes the results of changing one or more marketing variables






47. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






48. Pricing products by calculating all costs and expenses and adding desired profit






49. The type of selling whereby one buisness sells goods or services to another buisness






50. Authority to provide rewards