Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






2. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






3. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






4. A program in which an airline offers free travel - upgrades - and discounts to program members






5. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






6. The amount or quanity of goods and services that consumers are willing to buy at various prices






7. Consistent hospitality service that exceeds guest expectations.






8. The method of selling the customer additional related products tied to one name






9. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






10. The process of getting the product to the consumer






11. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






12. The path a product takes without the help of any intermediaries between the producer and consumer






13. The increasing integration of the world economy






14. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






15. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






16. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






17. Generating enthusiasm and commitment by appealing to the other's values or emotions






18. An agent who does not work directly for a travel provider but sells his or her products for a fee






19. A feature advantage of a product






20. Position - Reward - Coercive






21. The path a product takes using intermediaries between the producer and consumer






22. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






23. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






24. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






25. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






26. Winning approval through praise or flattery






27. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






28. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






29. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






30. A person who organizes - manages - and takes the risk of owning and operating a buisness






31. A positive feeling or reaction customers have when a buisness or product meets their needs






32. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






33. A single- or multi-day exhibition held at a convention or civic center arena.






34. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






35. Statistics about where people live.






36. Small unique inns that offer a full breakfast with a night's stay






37. Ability to influence the behavior of others






38. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






39. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






40. Document that job seekers fill out to help employers screen applicants.






41. Any recreational activity for which a guest pays a fee






42. Expert - Referent






43. Referring to others with greater position power and authority who support the desired behavior.






44. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






45. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






46. Pricing products by calculating all costs and expenses and adding desired profit






47. A type of buisness that has more thatn one location with the same name under the same ownership






48. A local or regional event with national or possible international appeal that occurs once or annually






49. A basic - physical - or extended attribute of a product or purchase






50. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism