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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A basic - physical - or extended attribute of a product or purchase
business travel
channel of distribution
feature
Decentralized Organization
2. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible
destination marketing
intermediary
economic multiplier
compensation
3. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
demand
chain
Emotive
Expert Power
4. The increasing integration of the world economy
behavioristics
cost-plus pricing
globalization
commercial recreation
5. The area in a hospitality establisment that guests view - such as the entrance and dining room
Inspirational Appeal
elasticity of demand
indirect channel
front of the house
6. Advertising with a goal of developing goodwill or a positive image
Directive
institutional advertising
Inspirational Appeal
Power
7. Small unique inns that offer a full breakfast with a night's stay
bed-and-breakfasts (B&Bs)
intangibility
compensation
Supportive
8. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.
behavioristics
Empowerment
Organizational Power
customer satisfaction
9. Offering rewards or favors to achieve the desired behavior.
cross-selling
indirect channel
Bargaining
economic multiplier
10. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
guest satisfaction
job application
destination marketing
Amtrak
11. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.
Empowering Others
customer loyalty
entry-level
commercial site
12. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
buisness-to-buisness selling
Upward Appeal
consolidator
dependables
13. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism
Directive
Upward Appeal
infrastructure
frequent-flyer program
14. The amount or quanity of goods and services that consumers are willing to buy at various prices
concierge
Power and Communication Styles
Enhancing Power through Alliances
demand
15. The type of selling whereby one buisness sells goods or services to another buisness
Centralized Organizations
front of the house
direct channel
buisness-to-buisness selling
16. Consistent hospitality service that exceeds guest expectations.
exemplary guest service
commission
commercial recreation
guest satisfaction
17. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.
Enhancing Power through Alliances
charter tour
front of the house (lodging)
channel of distribution
18. An advantage over competitors due to greater value to consumers through lower prices or more benefits.
competitive advantage
customer loyalty
Referent Power
compensation
19. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
core product
behavioristics
Empowering Others
Authority Commensurate with Responsibility
20. A fee or payment based on a percentage of products sold
destination marketing
commission
Upward Appeal
intangibility
21. Statistics about where people live.
geographics
intermediary
dependables
Power
22. The process of getting the product to the consumer
cross-selling
destination marketing
distribution
Ingratiating Appeal
23. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
concierge
follow-up
Empowerment
Power
24. Position - Reward - Coercive
Position Power
Organizational Power
intangibility
channel of distribution
25. A feature advantage of a product
follow-up
frequent-flyer program
consumer show
benefit
26. A person who organizes - manages - and takes the risk of owning and operating a buisness
consumer show
entrepreneur
customer satisfaction
guest or uniformed services
27. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
ecotourism
destination resort
feature
chain
28. The path a product takes using intermediaries between the producer and consumer
Personal Power
indirect channel
Centralized Organizations
Directive
29. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location
advertising
franchise
intangibility
Power and Communication Styles
30. A written statement of career goals and the necessary steps to acheive them
career plan
ethics
Ingratiating Appeal
bed-and-breakfasts (B&Bs)
31. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
Supportive
hospitality-specific traits
advertising
back of the house
32. Ability to influence the behavior of others
Peer pressure
Power
globalization
Supportive
33. Enlisting an individual's peers to support the need for the desired behavior.
Directive
bed-and-breakfasts (B&Bs)
Peer pressure
commercial site
34. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
Reward Power
competitive advantage
consolidator
destination resort
35. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked
Expert Power
destination
Barriers to Delegation
globalization
36. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
full-service restaurant
cost-plus pricing
ecotourism
geographics
37. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills
Ingratiating Appeal
hospitality-specific traits
customized tour
average daily rate (ADR)
38. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers
Directive
Excessively centralized organization
charter tour
Consultation
39. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet
experimental method
disposable income
guest service agent (GSA)
Referent Power
40. A single- or multi-day exhibition held at a convention or civic center arena.
consumer show
demand
frequent-flyer program
destination
41. Any advertising message sent directly to prospective customers via the mail
chain
Inspirational Appeal
direct mail
hallmark event
42. The fulfillment of guests' needs and wants regarding recieving quality hospitality products
core product
average daily rate (ADR)
exemplary guest service
guest satisfaction
43. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles
economic multiplier
buying signals
ethics
cost-plus pricing
44. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas
economic multiplier
Personal Power
hospitality-specific traits
back of the house
45. An agent who does not work directly for a travel provider but sells his or her products for a fee
Reward Power
intermediary
commission
follow-up
46. Expert - Referent
changeability
career plan
Organizational Power
Personal Power
47. The money left from a person's gross income after taking out taxes
Barriers to Delegation
job application
disposable income
certification
48. Authority to provide rewards
Reward Power
commercial recreation
Decentralized Organization
institutional advertising
49. Statistics about consumers based on their knowledge - attitudes - use - or response to a product
Barriers to Delegation
Coercive Power
Reflective
behavioristics
50. A resort property in a specefic location with a concentration of recources or facilities
customized tour
commission
certification
destination resort