Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A rate based on total sales for the day divided by the total number of sold rooms.






2. Referring to others with greater position power and authority who support the desired behavior.






3. Ethnic variety as well as socioeconomic and gender variety in a group or society






4. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






5. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






6. The method of selling the customer additional related products tied to one name






7. Ability to influence the behavior of others






8. A fee or payment based on a percentage of products sold






9. Generating enthusiasm and commitment by appealing to the other's values or emotions






10. Expert - Referent






11. Enlisting an individual's peers to support the need for the desired behavior.






12. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






13. Document that job seekers fill out to help employers screen applicants.






14. Any recreational activity for which a guest pays a fee






15. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






16. Generally characterized by multiple levels of management and managers who must manage large numbers of people






17. Offering rewards or favors to achieve the desired behavior.






18. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






19. A state of being abstract - as are things that cannot be touched






20. The type of selling whereby one buisness sells goods or services to another buisness






21. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






22. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






23. The sale of goods or services to the customer by means of the Internet.






24. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






25. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






26. Any advertising message sent directly to prospective customers via the mail






27. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






28. The path a product takes using intermediaries between the producer and consumer






29. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






30. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






31. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






32. Authority granted to a position within the hierarchy of an organization






33. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






34. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






35. A type of buisness that has more thatn one location with the same name under the same ownership






36. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






37. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






38. Personal characteristics admired by others






39. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






40. The main product that the customer is buying






41. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






42. A basic - physical - or extended attribute of a product or purchase






43. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






44. Involving the other person in decisions that directly relate to the desired behavior






45. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






46. The amount or quanity of goods and services that consumers are willing to buy at various prices






47. A person who organizes - manages - and takes the risk of owning and operating a buisness






48. The area in a hospitality establisment that guests view - such as the entrance and dining room






49. The final stop of a journey - or the goal for travelers






50. The fulfillment of guests' needs and wants regarding recieving quality hospitality products