Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






2. Authority to provide rewards






3. The area in a lodging facility that guests view - such as the lobby






4. The money left from a person's gross income after taking out taxes






5. Ability to influence the behavior of others






6. Advertising with a goal of developing goodwill or a positive image






7. A fee or payment based on a percentage of products sold






8. Personal characteristics admired by others






9. Using the authority of position power to order the desired behavior






10. Statistics about where people live.






11. The path a travel product takes from producer to the consumer - or traveler






12. The process of getting the product to the consumer






13. Generating enthusiasm and commitment by appealing to the other's values or emotions






14. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






15. Enlisting an individual's peers to support the need for the desired behavior.






16. The final stop of a journey - or the goal for travelers






17. The amount or quanity of goods and services that consumers are willing to buy at various prices






18. Expert - Referent






19. The type of selling whereby one buisness sells goods or services to another buisness






20. A feature advantage of a product






21. The path a product takes using intermediaries between the producer and consumer






22. Authority granted to a position within the hierarchy of an organization






23. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






24. A state of being abstract - as are things that cannot be touched






25. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






26. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






27. A resort property in a specefic location with a concentration of recources or facilities






28. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






29. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






30. Ethnic variety as well as socioeconomic and gender variety in a group or society






31. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






32. Athletic activities and competitions for athletes who do not get paid.






33. A written statement of career goals and the necessary steps to acheive them






34. Emotive - Directive - Reflective - Supportive






35. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






36. A person who organizes - manages - and takes the risk of owning and operating a buisness






37. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






38. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






39. A basic - physical - or extended attribute of a product or purchase






40. Winning approval through praise or flattery






41. The method of selling the customer additional related products tied to one name






42. Document that job seekers fill out to help employers screen applicants.






43. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






44. The position of an employee at the beggening level of a particular career






45. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






46. Referring to others with greater position power and authority who support the desired behavior.






47. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






48. Travel for the sole purpose of conducting and individuals or companys buisness






49. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






50. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles