Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






2. A state of being abstract - as are things that cannot be touched






3. Generating enthusiasm and commitment by appealing to the other's values or emotions






4. Ability to influence the behavior of others






5. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






6. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






7. The granting of authority or power to front-line personnel for handling and solving guests' problems






8. The eventual desired outcome






9. A research method whereby a researcher observes the results of changing one or more marketing variables






10. The main product that the customer is buying






11. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






12. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






13. A program in which an airline offers free travel - upgrades - and discounts to program members






14. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






15. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






16. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






17. The path a travel product takes from producer to the consumer - or traveler






18. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






19. The final stop of a journey - or the goal for travelers






20. The path a product takes using intermediaries between the producer and consumer






21. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






22. The path a product takes without the help of any intermediaries between the producer and consumer






23. A resort property in a specefic location with a concentration of recources or facilities






24. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






25. The process of getting the product to the consumer






26. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






27. Offering rewards or favors to achieve the desired behavior.






28. Pricing products by calculating all costs and expenses and adding desired profit






29. The amount or quanity of goods and services that consumers are willing to buy at various prices






30. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






31. Consistent hospitality service that exceeds guest expectations.






32. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






33. Generally characterized by multiple levels of management and managers who must manage large numbers of people






34. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






35. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






36. The variation of consumer demand due to a change in price






37. A form of payment that may include wages - benefits - and/ or incentives in return work.






38. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






39. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






40. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






41. A person who organizes - manages - and takes the risk of owning and operating a buisness






42. The type of selling whereby one buisness sells goods or services to another buisness






43. Any advertising message sent directly to prospective customers via the mail






44. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






45. A feature advantage of a product






46. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






47. Statistics about where people live.






48. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






49. Document that job seekers fill out to help employers screen applicants.






50. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education