Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Influencing behavior by presenting facts and appealing to logic.






2. The variation of consumer demand due to a change in price






3. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






4. A resort property in a specefic location with a concentration of recources or facilities






5. Travel for the sole purpose of conducting and individuals or companys buisness






6. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






7. A condition of being subject to change or alteration






8. A program in which an airline offers free travel - upgrades - and discounts to program members






9. The area in a lodging facility that guests view - such as the lobby






10. The area in a lodging facility where support services take place which guests usually do not view






11. Ability to punish






12. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






13. A basic - physical - or extended attribute of a product or purchase






14. Advertising with a goal of developing goodwill or a positive image






15. Pricing products by calculating all costs and expenses and adding desired profit






16. Small unique inns that offer a full breakfast with a night's stay






17. A rate based on total sales for the day divided by the total number of sold rooms.






18. Verbal or nonverbal signs of a customer's readiness to buy






19. Enlisting an individual's peers to support the need for the desired behavior.






20. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






21. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






22. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






23. The granting of authority or power to front-line personnel for handling and solving guests' problems






24. A feature advantage of a product






25. A single- or multi-day exhibition held at a convention or civic center arena.






26. The final stop of a journey - or the goal for travelers






27. The sale of goods or services to the customer by means of the Internet.






28. The method of selling the customer additional related products tied to one name






29. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






30. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






31. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






32. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






33. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






34. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






35. Using the authority of position power to order the desired behavior






36. A state of being abstract - as are things that cannot be touched






37. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






38. A type of buisness that has more thatn one location with the same name under the same ownership






39. The process of getting the product to the consumer






40. An agent who does not work directly for a travel provider but sells his or her products for a fee






41. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






42. A positive feeling or reaction customers have when a buisness or product meets their needs






43. Winning approval through praise or flattery






44. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






45. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






46. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






47. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






48. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






49. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






50. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects