Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






2. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






3. An agent who does not work directly for a travel provider but sells his or her products for a fee






4. A resort property in a specefic location with a concentration of recources or facilities






5. The position of an employee at the beggening level of a particular career






6. A program in which an airline offers free travel - upgrades - and discounts to program members






7. A single- or multi-day exhibition held at a convention or civic center arena.






8. A condition of being subject to change or alteration






9. The type of selling whereby one buisness sells goods or services to another buisness






10. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






11. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






12. The sale of goods or services to the customer by means of the Internet.






13. Ability to influence the behavior of others






14. A positive feeling or reaction customers have when a buisness or product meets their needs






15. Specialized knowledge or skill






16. The main product that the customer is buying






17. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






18. Ethnic variety as well as socioeconomic and gender variety in a group or society






19. Influencing behavior by presenting facts and appealing to logic.






20. Position - Reward - Coercive






21. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






22. Document that job seekers fill out to help employers screen applicants.






23. Authority to provide rewards






24. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






25. A state of being abstract - as are things that cannot be touched






26. Generally characterized by multiple levels of management and managers who must manage large numbers of people






27. Small unique inns that offer a full breakfast with a night's stay






28. Emotive - Directive - Reflective - Supportive






29. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






30. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






31. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






32. A person who organizes - manages - and takes the risk of owning and operating a buisness






33. A local or regional event with national or possible international appeal that occurs once or annually






34. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






35. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






36. The method of selling the customer additional related products tied to one name






37. The increasing integration of the world economy






38. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






39. A basic - physical - or extended attribute of a product or purchase






40. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






41. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






42. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






43. The money left from a person's gross income after taking out taxes






44. A form of payment that may include wages - benefits - and/ or incentives in return work.






45. Advertising with a goal of developing goodwill or a positive image






46. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






47. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






48. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






49. Athletic activities and competitions for athletes who do not get paid.






50. Goods or services that aid the use of the core product