Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The granting of authority or power to front-line personnel for handling and solving guests' problems






2. Any recreational activity for which a guest pays a fee






3. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






4. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






5. A written statement of career goals and the necessary steps to acheive them






6. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






7. Position - Reward - Coercive






8. Ability to punish






9. A state of being abstract - as are things that cannot be touched






10. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






11. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






12. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






13. A rate based on total sales for the day divided by the total number of sold rooms.






14. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






15. The position of an employee at the beggening level of a particular career






16. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






17. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






18. Authority to provide rewards






19. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






20. Pricing products by calculating all costs and expenses and adding desired profit






21. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






22. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






23. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






24. Emotive - Directive - Reflective - Supportive






25. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






26. The process of getting the product to the consumer






27. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






28. A local or regional event with national or possible international appeal that occurs once or annually






29. Authority granted to a position within the hierarchy of an organization






30. Document that job seekers fill out to help employers screen applicants.






31. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






32. Verbal or nonverbal signs of a customer's readiness to buy






33. Consistent hospitality service that exceeds guest expectations.






34. Referring to others with greater position power and authority who support the desired behavior.






35. An agent who does not work directly for a travel provider but sells his or her products for a fee






36. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






37. A research method whereby a researcher observes the results of changing one or more marketing variables






38. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






39. Travel for the sole purpose of conducting and individuals or companys buisness






40. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






41. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






42. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






43. The path a product takes using intermediaries between the producer and consumer






44. A program in which an airline offers free travel - upgrades - and discounts to program members






45. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






46. The area in a lodging facility that guests view - such as the lobby






47. The money left from a person's gross income after taking out taxes






48. The sale of goods or services to the customer by means of the Internet.






49. A person who organizes - manages - and takes the risk of owning and operating a buisness






50. The final stop of a journey - or the goal for travelers