Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






2. The area in a lodging facility that guests view - such as the lobby






3. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






4. Offering rewards or favors to achieve the desired behavior.






5. Expert - Referent






6. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






7. An agent who does not work directly for a travel provider but sells his or her products for a fee






8. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






9. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






10. The sale of goods or services to the customer by means of the Internet.






11. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






12. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






13. A program in which an airline offers free travel - upgrades - and discounts to program members






14. Referring to others with greater position power and authority who support the desired behavior.






15. The position of an employee at the beggening level of a particular career






16. Generating enthusiasm and commitment by appealing to the other's values or emotions






17. A local or regional event with national or possible international appeal that occurs once or annually






18. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






19. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






20. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






21. Athletic activities and competitions for athletes who do not get paid.






22. Emotive - Directive - Reflective - Supportive






23. A person who organizes - manages - and takes the risk of owning and operating a buisness






24. A research method whereby a researcher observes the results of changing one or more marketing variables






25. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






26. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






27. A condition of being subject to change or alteration






28. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






29. The variation of consumer demand due to a change in price






30. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






31. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






32. Involving the other person in decisions that directly relate to the desired behavior






33. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






34. Pricing products by calculating all costs and expenses and adding desired profit






35. Goods or services that aid the use of the core product






36. The method of selling the customer additional related products tied to one name






37. The area in a hospitality establisment that guests view - such as the entrance and dining room






38. The final stop of a journey - or the goal for travelers






39. Authority to provide rewards






40. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






41. Any recreational activity for which a guest pays a fee






42. The main product that the customer is buying






43. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






44. Ability to influence the behavior of others






45. Personal characteristics admired by others






46. The process of getting the product to the consumer






47. Verbal or nonverbal signs of a customer's readiness to buy






48. Travel for the sole purpose of conducting and individuals or companys buisness






49. A fee or payment based on a percentage of products sold






50. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken