Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






2. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






3. A research method whereby a researcher observes the results of changing one or more marketing variables






4. A state of being abstract - as are things that cannot be touched






5. The area in a hospitality establisment that guests view - such as the entrance and dining room






6. The path a travel product takes from producer to the consumer - or traveler






7. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






8. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






9. The sale of goods or services to the customer by means of the Internet.






10. The eventual desired outcome






11. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






12. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






13. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






14. The granting of authority or power to front-line personnel for handling and solving guests' problems






15. A positive feeling or reaction customers have when a buisness or product meets their needs






16. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






17. Document that job seekers fill out to help employers screen applicants.






18. Ethnic variety as well as socioeconomic and gender variety in a group or society






19. The variation of consumer demand due to a change in price






20. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






21. Advertising with a goal of developing goodwill or a positive image






22. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






23. The path a product takes using intermediaries between the producer and consumer






24. A person who organizes - manages - and takes the risk of owning and operating a buisness






25. Consistent hospitality service that exceeds guest expectations.






26. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






27. Offering rewards or favors to achieve the desired behavior.






28. Authority granted to a position within the hierarchy of an organization






29. The money left from a person's gross income after taking out taxes






30. Goods or services that aid the use of the core product






31. The amount or quanity of goods and services that consumers are willing to buy at various prices






32. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






33. Any recreational activity for which a guest pays a fee






34. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






35. Personal characteristics admired by others






36. A resort property in a specefic location with a concentration of recources or facilities






37. Ability to punish






38. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






39. A basic - physical - or extended attribute of a product or purchase






40. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






41. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






42. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






43. Generating enthusiasm and commitment by appealing to the other's values or emotions






44. Athletic activities and competitions for athletes who do not get paid.






45. Statistics about where people live.






46. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






47. Authority to provide rewards






48. Verbal or nonverbal signs of a customer's readiness to buy






49. The path a product takes without the help of any intermediaries between the producer and consumer






50. A local or regional event with national or possible international appeal that occurs once or annually