Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The path a travel product takes from producer to the consumer - or traveler






2. Any advertising message sent directly to prospective customers via the mail






3. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






4. An agent who does not work directly for a travel provider but sells his or her products for a fee






5. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






6. The path a product takes without the help of any intermediaries between the producer and consumer






7. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






8. Enlisting an individual's peers to support the need for the desired behavior.






9. The position of an employee at the beggening level of a particular career






10. Authority to provide rewards






11. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






12. A single- or multi-day exhibition held at a convention or civic center arena.






13. Emotive - Directive - Reflective - Supportive






14. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






15. Goods or services that aid the use of the core product






16. Athletic activities and competitions for athletes who do not get paid.






17. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






18. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






19. Authority granted to a position within the hierarchy of an organization






20. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






21. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






22. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






23. Referring to others with greater position power and authority who support the desired behavior.






24. Offering rewards or favors to achieve the desired behavior.






25. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






26. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






27. A local or regional event with national or possible international appeal that occurs once or annually






28. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






29. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






30. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






31. The area in a lodging facility that guests view - such as the lobby






32. The main product that the customer is buying






33. The granting of authority or power to front-line personnel for handling and solving guests' problems






34. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






35. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






36. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






37. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






38. Generating enthusiasm and commitment by appealing to the other's values or emotions






39. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






40. Travel for the sole purpose of conducting and individuals or companys buisness






41. The type of selling whereby one buisness sells goods or services to another buisness






42. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






43. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






44. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






45. Specialized knowledge or skill






46. The area in a lodging facility where support services take place which guests usually do not view






47. Pricing products by calculating all costs and expenses and adding desired profit






48. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






49. A feature advantage of a product






50. Winning approval through praise or flattery






Can you answer 50 questions in 15 minutes?



Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests