Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The path a travel product takes from producer to the consumer - or traveler






2. Personal characteristics admired by others






3. A resort property in a specefic location with a concentration of recources or facilities






4. Enlisting an individual's peers to support the need for the desired behavior.






5. Winning approval through praise or flattery






6. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






7. Offering rewards or favors to achieve the desired behavior.






8. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






9. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






10. The money left from a person's gross income after taking out taxes






11. A type of buisness that has more thatn one location with the same name under the same ownership






12. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






13. A research method whereby a researcher observes the results of changing one or more marketing variables






14. Emotive - Directive - Reflective - Supportive






15. The sale of goods or services to the customer by means of the Internet.






16. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






17. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






18. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






19. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






20. A fee or payment based on a percentage of products sold






21. Specialized knowledge or skill






22. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






23. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






24. Using the authority of position power to order the desired behavior






25. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






26. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






27. Pricing products by calculating all costs and expenses and adding desired profit






28. Position - Reward - Coercive






29. A state of being abstract - as are things that cannot be touched






30. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






31. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






32. The amount or quanity of goods and services that consumers are willing to buy at various prices






33. Consistent hospitality service that exceeds guest expectations.






34. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






35. Ability to influence the behavior of others






36. A feature advantage of a product






37. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






38. The type of selling whereby one buisness sells goods or services to another buisness






39. The position of an employee at the beggening level of a particular career






40. The final stop of a journey - or the goal for travelers






41. Small unique inns that offer a full breakfast with a night's stay






42. The area in a hospitality establisment that guests view - such as the entrance and dining room






43. A basic - physical - or extended attribute of a product or purchase






44. The area in a lodging facility where support services take place which guests usually do not view






45. The path a product takes using intermediaries between the producer and consumer






46. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






47. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






48. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






49. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






50. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism