Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A form of payment that may include wages - benefits - and/ or incentives in return work.






2. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






3. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






4. A feature advantage of a product






5. Expert - Referent






6. The amount or quanity of goods and services that consumers are willing to buy at various prices






7. A condition of being subject to change or alteration






8. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






9. Involving the other person in decisions that directly relate to the desired behavior






10. A research method whereby a researcher observes the results of changing one or more marketing variables






11. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






12. The type of selling whereby one buisness sells goods or services to another buisness






13. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






14. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






15. The increasing integration of the world economy






16. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






17. Advertising with a goal of developing goodwill or a positive image






18. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






19. The area in a hospitality establisment that guests view - such as the entrance and dining room






20. The area in a lodging facility where support services take place which guests usually do not view






21. The area in a lodging facility that guests view - such as the lobby






22. A basic - physical - or extended attribute of a product or purchase






23. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






24. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






25. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






26. A rate based on total sales for the day divided by the total number of sold rooms.






27. Verbal or nonverbal signs of a customer's readiness to buy






28. The money left from a person's gross income after taking out taxes






29. A fee or payment based on a percentage of products sold






30. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






31. Statistics about where people live.






32. Authority to provide rewards






33. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






34. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






35. A resort property in a specefic location with a concentration of recources or facilities






36. Personal characteristics admired by others






37. The position of an employee at the beggening level of a particular career






38. Goods or services that aid the use of the core product






39. The granting of authority or power to front-line personnel for handling and solving guests' problems






40. Enlisting an individual's peers to support the need for the desired behavior.






41. The path a product takes using intermediaries between the producer and consumer






42. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






43. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






44. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






45. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






46. The variation of consumer demand due to a change in price






47. Influencing behavior by presenting facts and appealing to logic.






48. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






49. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






50. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.