Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Involving the other person in decisions that directly relate to the desired behavior






2. Small unique inns that offer a full breakfast with a night's stay






3. Any advertising message sent directly to prospective customers via the mail






4. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






5. Statistics about where people live.






6. Authority to provide rewards






7. Referring to others with greater position power and authority who support the desired behavior.






8. Advertising with a goal of developing goodwill or a positive image






9. Travel for the sole purpose of conducting and individuals or companys buisness






10. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






11. The area in a hospitality establisment that guests view - such as the entrance and dining room






12. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






13. An agent who does not work directly for a travel provider but sells his or her products for a fee






14. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






15. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






16. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






17. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






18. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






19. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






20. A condition of being subject to change or alteration






21. The area in a lodging facility that guests view - such as the lobby






22. A single- or multi-day exhibition held at a convention or civic center arena.






23. A fee or payment based on a percentage of products sold






24. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






25. A positive feeling or reaction customers have when a buisness or product meets their needs






26. A written statement of career goals and the necessary steps to acheive them






27. Consistent hospitality service that exceeds guest expectations.






28. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






29. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






30. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






31. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






32. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






33. A basic - physical - or extended attribute of a product or purchase






34. Ability to influence the behavior of others






35. The variation of consumer demand due to a change in price






36. The path a travel product takes from producer to the consumer - or traveler






37. Position - Reward - Coercive






38. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






39. A rate based on total sales for the day divided by the total number of sold rooms.






40. The money left from a person's gross income after taking out taxes






41. Document that job seekers fill out to help employers screen applicants.






42. Generating enthusiasm and commitment by appealing to the other's values or emotions






43. Pricing products by calculating all costs and expenses and adding desired profit






44. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






45. A form of payment that may include wages - benefits - and/ or incentives in return work.






46. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






47. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






48. The main product that the customer is buying






49. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






50. The increasing integration of the world economy