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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
entrepreneur
front of the house
pprenticeship
Supportive
2. The amount or quanity of goods and services that consumers are willing to buy at various prices
demand
frequent-flyer program
Peer pressure
guest service agent (GSA)
3. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants
Pulling Rank
Amtrak
average daily rate (ADR)
guest or uniformed services
4. Personal characteristics admired by others
Referent Power
guest or uniformed services
front of the house
back of the house (lodging)
5. Referring to others with greater position power and authority who support the desired behavior.
aesthetic pollution
Pulling Rank
Upward Appeal
Excessively centralized organization
6. A positive feeling or reaction customers have when a buisness or product meets their needs
commercial recreation
Personal Power
amateur sports
customer satisfaction
7. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.
amateur sports
commission
benefit
pprenticeship
8. Ethnic variety as well as socioeconomic and gender variety in a group or society
diversity
experimental method
entrepreneur
direct channel
9. The fulfillment of guests' needs and wants regarding recieving quality hospitality products
consumer show
feature
Amtrak
guest satisfaction
10. Ability to influence the behavior of others
amateur sports
Power
core product
consolidator
11. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked
customer loyalty
destination marketing
Barriers to Delegation
disposable income
12. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles
dependables
ethics
hallmark event
concierge
13. An organization that works with meeting planners to provide tourist information services to business and leisure travelers
amateur sports
entrepreneur
convention and visitors bureau (CVB)
globalization
14. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.
disposable income
Empowering Others
concierge
entrepreneur
15. The increasing integration of the world economy
Pulling Rank
full-service restaurant
diversity
globalization
16. Enlisting an individual's peers to support the need for the desired behavior.
front of the house
ethics
Authority Commensurate with Responsibility
Peer pressure
17. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
follow-up
e-tail
guest service agent (GSA)
customized tour
18. Offering rewards or favors to achieve the desired behavior.
compensation
Bargaining
cost-plus pricing
Referent Power
19. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.
consumer show
guest service agent (GSA)
Enhancing Power through Alliances
feature
20. A program in which an airline offers free travel - upgrades - and discounts to program members
commercial site
facilitating products
customer loyalty
frequent-flyer program
21. Any advertising message sent directly to prospective customers via the mail
Reflective
direct mail
commercial site
back of the house
22. A local or regional event with national or possible international appeal that occurs once or annually
hallmark event
Coercive Power
job application
Enhancing Power through Alliances
23. Generally characterized by multiple levels of management and managers who must manage large numbers of people
economic multiplier
demographics
Excessively centralized organization
Referent Power
24. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible
feature
destination marketing
Position Power
Empowerment
25. The area in a hospitality establisment that guests view - such as the entrance and dining room
front of the house
Emotive
incentive
indirect channel
26. A rate based on total sales for the day divided by the total number of sold rooms.
economic multiplier
back of the house (lodging)
Decentralized Organization
average daily rate (ADR)
27. The main product that the customer is buying
core product
commercial recreation
Ingratiating Appeal
customer loyalty
28. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.
customized tour
ecotourism
core product
Emotive
29. A state of being abstract - as are things that cannot be touched
intangibility
buisness-to-buisness selling
cost-plus pricing
indirect channel
30. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
consolidator
channel of distribution
job application
changeability
31. Position - Reward - Coercive
indirect channel
customer loyalty
commission
Organizational Power
32. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor
guest or uniformed services
buying signals
advertising
distribution
33. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet
direct channel
Supportive
commercial recreation
guest service agent (GSA)
34. Emotive - Directive - Reflective - Supportive
Power and Communication Styles
changeability
Coercive Power
informational interveiw
35. Using the authority of position power to order the desired behavior
Pulling Rank
buisness-to-buisness selling
feature
destination resort
36. A resort property in a specefic location with a concentration of recources or facilities
core product
Inspirational Appeal
competitive advantage
destination resort
37. Authority to provide rewards
Reward Power
guest or uniformed services
Empowerment
hallmark event
38. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
Expert Power
competitive advantage
convention and visitors bureau (CVB)
Emotive
39. A fee or payment based on a percentage of products sold
Amtrak
Consultation
distribution
commission
40. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
Reflective
Coercive Power
Centralized Organizations
channel of distribution
41. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes
Ingratiating Appeal
direct channel
hub-and-spoke system
Emotive
42. The variation of consumer demand due to a change in price
indirect channel
elasticity of demand
amateur sports
commercial site
43. An advantage over competitors due to greater value to consumers through lower prices or more benefits.
guest or uniformed services
customized tour
competitive advantage
consumer show
44. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education
demographics
disposable income
entry-level
Reasoning
45. The money left from a person's gross income after taking out taxes
e-tail
Decentralized Organization
changeability
disposable income
46. Any recreational activity for which a guest pays a fee
Inspirational Appeal
ethics
exemplary guest service
commercial recreation
47. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
frequent-flyer program
geographics
Inspirational Appeal
informational interveiw
48. Statistics about consumers based on their knowledge - attitudes - use - or response to a product
advertising
behavioristics
guest service agent (GSA)
intangibility
49. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
Expert Power
career plan
buisness-to-buisness selling
ecotourism
50. The path a product takes using intermediaries between the producer and consumer
diversity
commercial site
indirect channel
ecotourism