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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The variation of consumer demand due to a change in price
Authority Commensurate with Responsibility
demand
economic multiplier
elasticity of demand
2. The fulfillment of guests' needs and wants regarding recieving quality hospitality products
Reasoning
destination resort
guest satisfaction
indirect channel
3. An organization that works with meeting planners to provide tourist information services to business and leisure travelers
hospitality-specific traits
destination marketing
convention and visitors bureau (CVB)
back of the house
4. The path a travel product takes from producer to the consumer - or traveler
Centralized Organizations
channel of distribution
follow-up
Empowering Others
5. Advertising with a goal of developing goodwill or a positive image
concierge
Power Tactics
institutional advertising
Coercive Power
6. Verbal or nonverbal signs of a customer's readiness to buy
Personal Power
ecotourism
commercial site
buying signals
7. Enlisting an individual's peers to support the need for the desired behavior.
Peer pressure
guest satisfaction
back of the house (lodging)
geographics
8. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
chain
incentive
back of the house (lodging)
Delegation
9. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible
guest satisfaction
destination marketing
Power and Communication Styles
hospitality-specific traits
10. The amount or quanity of goods and services that consumers are willing to buy at various prices
guest satisfaction
Bargaining
follow-up
demand
11. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills
commission
hospitality-specific traits
guest service agent (GSA)
behavioristics
12. Personal characteristics admired by others
benefit
channel of distribution
Referent Power
ethics
13. Authority to provide rewards
Reward Power
Power Tactics
Power and Communication Styles
career plan
14. The main product that the customer is buying
demographics
core product
front of the house (lodging)
Delegation
15. Ability to influence the behavior of others
ecotourism
Power
buying signals
Centralized Organizations
16. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
compensation
full-service restaurant
career plan
destination marketing
17. A fee or payment based on a percentage of products sold
commission
business travel
hub-and-spoke system
certification
18. Any advertising message sent directly to prospective customers via the mail
direct mail
Emotive
hospitality-specific traits
Upward Appeal
19. Specialized knowledge or skill
feature
Expert Power
guest or uniformed services
dependables
20. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles
Power
front of the house
Inspirational Appeal
ethics
21. The money left from a person's gross income after taking out taxes
disposable income
direct channel
Emotive
changeability
22. The path a product takes using intermediaries between the producer and consumer
destination marketing
indirect channel
job application
Reward Power
23. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
follow-up
elasticity of demand
business travel
commercial recreation
24. Using the authority of position power to order the desired behavior
amateur sports
Pulling Rank
globalization
hallmark event
25. Expert - Referent
customer loyalty
Empowering Others
distribution
Personal Power
26. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.
Empowering Others
Reflective
concierge
diversity
27. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
informational interveiw
hallmark event
changeability
e-tail
28. Referring to others with greater position power and authority who support the desired behavior.
diversity
Upward Appeal
business travel
Empowering Others
29. A program in which an airline offers free travel - upgrades - and discounts to program members
frequent-flyer program
behavioristics
elasticity of demand
goal
30. An advantage over competitors due to greater value to consumers through lower prices or more benefits.
entry-level
cost-plus pricing
AIDA model
competitive advantage
31. A feature advantage of a product
Coercive Power
franchise
geographics
benefit
32. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again
intangibility
informational interveiw
full-service restaurant
customer loyalty
33. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff
Reflective
full-service restaurant
Delegation
demographics
34. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers
charter tour
intangibility
Excessively centralized organization
Ingratiating Appeal
35. Offering rewards or favors to achieve the desired behavior.
Coercive Power
convention and visitors bureau (CVB)
certification
Bargaining
36. Involving the other person in decisions that directly relate to the desired behavior
demographics
feature
Empowerment
Consultation
37. Ability to punish
e-tail
Excessively centralized organization
buisness-to-buisness selling
Coercive Power
38. The increasing integration of the world economy
Consultation
infrastructure
globalization
buisness-to-buisness selling
39. A resort property in a specefic location with a concentration of recources or facilities
follow-up
ethics
destination resort
amateur sports
40. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
customized tour
customer loyalty
commercial site
dependables
41. A person who organizes - manages - and takes the risk of owning and operating a buisness
entrepreneur
job application
aesthetic pollution
incentive
42. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
hallmark event
Authority Commensurate with Responsibility
Supportive
Ingratiating Appeal
43. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
guest service agent (GSA)
Barriers to Delegation
Pulling Rank
AIDA model
44. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
Decentralized Organization
Reflective
competitive advantage
advertising
45. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.
Empowering Others
Directive
ethics
full-service restaurant
46. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.
empowerment
hospitality-specific traits
economic multiplier
Power and Communication Styles
47. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
back of the house
amateur sports
customer loyalty
consolidator
48. A form of payment that may include wages - benefits - and/ or incentives in return work.
compensation
bed-and-breakfasts (B&Bs)
guest or uniformed services
Power Tactics
49. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.
commission
Directive
changeability
pprenticeship
50. Statistics about where people live.
business travel
geographics
guest or uniformed services
competitive advantage