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Hospitality Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A single- or multi-day exhibition held at a convention or civic center arena.

2. Using the authority of position power to order the desired behavior

3. Consistent hospitality service that exceeds guest expectations.

4. A basic - physical - or extended attribute of a product or purchase

5. Travel for the sole purpose of conducting and individuals or companys buisness

6. A condition of being subject to change or alteration

7. The granting of authority or power to front-line personnel for handling and solving guests' problems

8. An authorization stating that one has fulfilled the requirements for practicing in a feild or career

9. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken

10. The eventual desired outcome

11. Ability to punish

12. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location

13. Goods or services that aid the use of the core product

14. Any recreational activity for which a guest pays a fee

15. Pricing products by calculating all costs and expenses and adding desired profit

16. The position of an employee at the beggening level of a particular career

17. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table

18. The amount or quanity of goods and services that consumers are willing to buy at various prices

19. A fee or payment based on a percentage of products sold

20. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet

21. A local or regional event with national or possible international appeal that occurs once or annually

22. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.

23. Small unique inns that offer a full breakfast with a night's stay

24. Generally characterized by multiple levels of management and managers who must manage large numbers of people

25. A feature advantage of a product

26. An advantage over competitors due to greater value to consumers through lower prices or more benefits.

27. An agent who does not work directly for a travel provider but sells his or her products for a fee

28. Authority granted to a position within the hierarchy of an organization

29. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor

30. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.

31. Position - Reward - Coercive

32. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations

33. An establishment - such as a restaurant - where a food-and-beverage business competes for customers

34. Document that job seekers fill out to help employers screen applicants.

35. The final stop of a journey - or the goal for travelers

36. Influencing behavior by presenting facts and appealing to logic.

37. Expert - Referent

38. Statistics about consumers based on their knowledge - attitudes - use - or response to a product

39. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company

40. Authority to provide rewards

41. The money left from a person's gross income after taking out taxes

42. The sale of goods or services to the customer by means of the Internet.

43. Referring to others with greater position power and authority who support the desired behavior.

44. Verbal or nonverbal signs of a customer's readiness to buy

45. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible

46. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills

47. Personal characteristics admired by others

48. The process of getting the product to the consumer

49. The method of selling the customer additional related products tied to one name

50. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes