Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






2. Document that job seekers fill out to help employers screen applicants.






3. The path a travel product takes from producer to the consumer - or traveler






4. A state of being abstract - as are things that cannot be touched






5. The money left from a person's gross income after taking out taxes






6. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






7. Authority to provide rewards






8. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






9. Ability to punish






10. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






11. A written statement of career goals and the necessary steps to acheive them






12. Consistent hospitality service that exceeds guest expectations.






13. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






14. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






15. The area in a lodging facility that guests view - such as the lobby






16. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






17. Verbal or nonverbal signs of a customer's readiness to buy






18. Referring to others with greater position power and authority who support the desired behavior.






19. Expert - Referent






20. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






21. Enlisting an individual's peers to support the need for the desired behavior.






22. The variation of consumer demand due to a change in price






23. A resort property in a specefic location with a concentration of recources or facilities






24. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






25. Involving the other person in decisions that directly relate to the desired behavior






26. Ethnic variety as well as socioeconomic and gender variety in a group or society






27. Ability to influence the behavior of others






28. A rate based on total sales for the day divided by the total number of sold rooms.






29. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






30. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






31. The type of selling whereby one buisness sells goods or services to another buisness






32. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






33. The granting of authority or power to front-line personnel for handling and solving guests' problems






34. The path a product takes using intermediaries between the producer and consumer






35. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






36. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






37. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






38. Generating enthusiasm and commitment by appealing to the other's values or emotions






39. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






40. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






41. Influencing behavior by presenting facts and appealing to logic.






42. Using the authority of position power to order the desired behavior






43. The final stop of a journey - or the goal for travelers






44. The path a product takes without the help of any intermediaries between the producer and consumer






45. Authority granted to a position within the hierarchy of an organization






46. The sale of goods or services to the customer by means of the Internet.






47. A condition of being subject to change or alteration






48. Athletic activities and competitions for athletes who do not get paid.






49. Winning approval through praise or flattery






50. Travelers who prefer familiarity and creature comforts and seldom try anything new or different