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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Emotive - Directive - Reflective - Supportive
informational interveiw
Power and Communication Styles
Ingratiating Appeal
destination
2. Referring to others with greater position power and authority who support the desired behavior.
frequent-flyer program
Upward Appeal
consolidator
feature
3. The eventual desired outcome
amateur sports
ecotourism
Ingratiating Appeal
goal
4. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
goal
Amtrak
pprenticeship
Barriers to Delegation
5. Winning approval through praise or flattery
Ingratiating Appeal
Referent Power
compensation
Personal Power
6. An organization that works with meeting planners to provide tourist information services to business and leisure travelers
ethics
convention and visitors bureau (CVB)
Reward Power
Referent Power
7. Travel for the sole purpose of conducting and individuals or companys buisness
Power Tactics
Organizational Power
geographics
business travel
8. A program in which an airline offers free travel - upgrades - and discounts to program members
commission
frequent-flyer program
convention and visitors bureau (CVB)
entrepreneur
9. Any recreational activity for which a guest pays a fee
hallmark event
goal
commercial recreation
e-tail
10. Pricing products by calculating all costs and expenses and adding desired profit
hospitality-specific traits
direct channel
cost-plus pricing
benefit
11. Personal characteristics admired by others
Referent Power
direct mail
globalization
facilitating products
12. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
Excessively centralized organization
e-tail
full-service restaurant
average daily rate (ADR)
13. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
Ingratiating Appeal
buying signals
back of the house
consolidator
14. A form of payment that may include wages - benefits - and/ or incentives in return work.
Enhancing Power through Alliances
compensation
job application
guest satisfaction
15. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas
Excessively centralized organization
back of the house
customized tour
economic multiplier
16. A basic - physical - or extended attribute of a product or purchase
commercial recreation
feature
entrepreneur
Peer pressure
17. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.
Empowerment
AIDA model
buying signals
feature
18. The position of an employee at the beggening level of a particular career
entry-level
commercial recreation
Amtrak
globalization
19. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants
guest or uniformed services
back of the house (lodging)
franchise
distribution
20. Position - Reward - Coercive
charter tour
diversity
Organizational Power
job application
21. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
ecotourism
destination
Peer pressure
buisness-to-buisness selling
22. Small unique inns that offer a full breakfast with a night's stay
back of the house (lodging)
business travel
entrepreneur
bed-and-breakfasts (B&Bs)
23. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again
customer loyalty
consumer show
Expert Power
bed-and-breakfasts (B&Bs)
24. Involving the other person in decisions that directly relate to the desired behavior
distribution
direct channel
Consultation
competitive advantage
25. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
benefit
Inspirational Appeal
dependables
Centralized Organizations
26. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location
compensation
franchise
Supportive
back of the house
27. Ethnic variety as well as socioeconomic and gender variety in a group or society
benefit
destination resort
diversity
commission
28. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
front of the house (lodging)
dependables
guest or uniformed services
Bargaining
29. Athletic activities and competitions for athletes who do not get paid.
core product
amateur sports
Authority Commensurate with Responsibility
ethics
30. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff
Reflective
business travel
Delegation
elasticity of demand
31. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.
Authority Commensurate with Responsibility
Empowering Others
Expert Power
Personal Power
32. A positive feeling or reaction customers have when a buisness or product meets their needs
customized tour
Directive
customer satisfaction
Empowerment
33. Ability to punish
goal
buisness-to-buisness selling
Organizational Power
Coercive Power
34. Authority to provide rewards
pprenticeship
entry-level
demand
Reward Power
35. The path a product takes without the help of any intermediaries between the producer and consumer
AIDA model
direct mail
direct channel
destination
36. A feature advantage of a product
benefit
career plan
incentive
elasticity of demand
37. A state of being abstract - as are things that cannot be touched
direct channel
exemplary guest service
intangibility
follow-up
38. The path a travel product takes from producer to the consumer - or traveler
channel of distribution
direct channel
Reasoning
demographics
39. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
Delegation
Organizational Power
Referent Power
experimental method
40. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
hub-and-spoke system
Decentralized Organization
Bargaining
facilitating products
41. A rate based on total sales for the day divided by the total number of sold rooms.
Organizational Power
average daily rate (ADR)
Empowerment
business travel
42. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
AIDA model
follow-up
Ingratiating Appeal
Barriers to Delegation
43. The increasing integration of the world economy
globalization
job application
Consultation
compensation
44. A written statement of career goals and the necessary steps to acheive them
frequent-flyer program
infrastructure
career plan
business travel
45. A condition of being subject to change or alteration
buisness-to-buisness selling
front of the house
changeability
back of the house (lodging)
46. Authority granted to a position within the hierarchy of an organization
Position Power
competitive advantage
informational interveiw
Supportive
47. The granting of authority or power to front-line personnel for handling and solving guests' problems
Personal Power
globalization
disposable income
empowerment
48. Using the authority of position power to order the desired behavior
Delegation
Pulling Rank
destination
average daily rate (ADR)
49. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.
intangibility
Coercive Power
economic multiplier
Authority Commensurate with Responsibility
50. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills
Reward Power
destination
Expert Power
hospitality-specific traits