Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Verbal or nonverbal signs of a customer's readiness to buy






2. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






3. A state of being abstract - as are things that cannot be touched






4. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






5. The main product that the customer is buying






6. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






7. The final stop of a journey - or the goal for travelers






8. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






9. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






10. Athletic activities and competitions for athletes who do not get paid.






11. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






12. Any advertising message sent directly to prospective customers via the mail






13. Advertising with a goal of developing goodwill or a positive image






14. Specialized knowledge or skill






15. Ethnic variety as well as socioeconomic and gender variety in a group or society






16. Emotive - Directive - Reflective - Supportive






17. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






18. A feature advantage of a product






19. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






20. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






21. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






22. The amount or quanity of goods and services that consumers are willing to buy at various prices






23. Any recreational activity for which a guest pays a fee






24. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






25. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






26. A single- or multi-day exhibition held at a convention or civic center arena.






27. The path a product takes without the help of any intermediaries between the producer and consumer






28. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






29. The granting of authority or power to front-line personnel for handling and solving guests' problems






30. A type of buisness that has more thatn one location with the same name under the same ownership






31. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






32. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






33. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






34. Enlisting an individual's peers to support the need for the desired behavior.






35. A basic - physical - or extended attribute of a product or purchase






36. The area in a hospitality establisment that guests view - such as the entrance and dining room






37. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






38. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






39. A form of payment that may include wages - benefits - and/ or incentives in return work.






40. Goods or services that aid the use of the core product






41. The method of selling the customer additional related products tied to one name






42. Influencing behavior by presenting facts and appealing to logic.






43. Authority granted to a position within the hierarchy of an organization






44. The position of an employee at the beggening level of a particular career






45. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






46. Generating enthusiasm and commitment by appealing to the other's values or emotions






47. Personal characteristics admired by others






48. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






49. The sale of goods or services to the customer by means of the Internet.






50. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills