Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Personal characteristics admired by others






2. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






3. A research method whereby a researcher observes the results of changing one or more marketing variables






4. A rate based on total sales for the day divided by the total number of sold rooms.






5. Emotive - Directive - Reflective - Supportive






6. The area in a hospitality establisment that guests view - such as the entrance and dining room






7. Ability to punish






8. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






9. Statistics about where people live.






10. Authority to provide rewards






11. The method of selling the customer additional related products tied to one name






12. Expert - Referent






13. The sale of goods or services to the customer by means of the Internet.






14. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






15. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






16. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






17. The final stop of a journey - or the goal for travelers






18. Small unique inns that offer a full breakfast with a night's stay






19. The eventual desired outcome






20. An agent who does not work directly for a travel provider but sells his or her products for a fee






21. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






22. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






23. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






24. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






25. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






26. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






27. A condition of being subject to change or alteration






28. The type of selling whereby one buisness sells goods or services to another buisness






29. Specialized knowledge or skill






30. Consistent hospitality service that exceeds guest expectations.






31. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






32. Travel for the sole purpose of conducting and individuals or companys buisness






33. A resort property in a specefic location with a concentration of recources or facilities






34. A single- or multi-day exhibition held at a convention or civic center arena.






35. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






36. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






37. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






38. A written statement of career goals and the necessary steps to acheive them






39. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






40. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






41. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






42. Athletic activities and competitions for athletes who do not get paid.






43. Ethnic variety as well as socioeconomic and gender variety in a group or society






44. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






45. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






46. Goods or services that aid the use of the core product






47. The granting of authority or power to front-line personnel for handling and solving guests' problems






48. Verbal or nonverbal signs of a customer's readiness to buy






49. The area in a lodging facility where support services take place which guests usually do not view






50. Pricing products by calculating all costs and expenses and adding desired profit