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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






2. The type of selling whereby one buisness sells goods or services to another buisness






3. A resort property in a specefic location with a concentration of recources or facilities






4. A local or regional event with national or possible international appeal that occurs once or annually






5. A form of payment that may include wages - benefits - and/ or incentives in return work.






6. The money left from a person's gross income after taking out taxes






7. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






8. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






9. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






10. The area in a lodging facility that guests view - such as the lobby






11. Position - Reward - Coercive






12. Any recreational activity for which a guest pays a fee






13. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






14. A basic - physical - or extended attribute of a product or purchase






15. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






16. The sale of goods or services to the customer by means of the Internet.






17. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






18. Involving the other person in decisions that directly relate to the desired behavior






19. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






20. Athletic activities and competitions for athletes who do not get paid.






21. The area in a hospitality establisment that guests view - such as the entrance and dining room






22. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






23. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






24. A type of buisness that has more thatn one location with the same name under the same ownership






25. Influencing behavior by presenting facts and appealing to logic.






26. Advertising with a goal of developing goodwill or a positive image






27. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






28. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






29. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






30. Using the authority of position power to order the desired behavior






31. Specialized knowledge or skill






32. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






33. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






34. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






35. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






36. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






37. Any advertising message sent directly to prospective customers via the mail






38. The path a product takes using intermediaries between the producer and consumer






39. Referring to others with greater position power and authority who support the desired behavior.






40. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






41. A person who organizes - manages - and takes the risk of owning and operating a buisness






42. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






43. Pricing products by calculating all costs and expenses and adding desired profit






44. The process of getting the product to the consumer






45. A fee or payment based on a percentage of products sold






46. Small unique inns that offer a full breakfast with a night's stay






47. A state of being abstract - as are things that cannot be touched






48. A feature advantage of a product






49. An agent who does not work directly for a travel provider but sells his or her products for a fee






50. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






Can you answer 50 questions in 15 minutes?



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