Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






2. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






3. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






4. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






5. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






6. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






7. Involving the other person in decisions that directly relate to the desired behavior






8. The main product that the customer is buying






9. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






10. Emotive - Directive - Reflective - Supportive






11. The final stop of a journey - or the goal for travelers






12. The path a product takes without the help of any intermediaries between the producer and consumer






13. Statistics about where people live.






14. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






15. The granting of authority or power to front-line personnel for handling and solving guests' problems






16. A research method whereby a researcher observes the results of changing one or more marketing variables






17. The path a product takes using intermediaries between the producer and consumer






18. Any advertising message sent directly to prospective customers via the mail






19. Influencing behavior by presenting facts and appealing to logic.






20. Consistent hospitality service that exceeds guest expectations.






21. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






22. Goods or services that aid the use of the core product






23. A fee or payment based on a percentage of products sold






24. A condition of being subject to change or alteration






25. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






26. Any recreational activity for which a guest pays a fee






27. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






28. The amount or quanity of goods and services that consumers are willing to buy at various prices






29. Ethnic variety as well as socioeconomic and gender variety in a group or society






30. Specialized knowledge or skill






31. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






32. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






33. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






34. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






35. A local or regional event with national or possible international appeal that occurs once or annually






36. An agent who does not work directly for a travel provider but sells his or her products for a fee






37. A type of buisness that has more thatn one location with the same name under the same ownership






38. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






39. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






40. Authority granted to a position within the hierarchy of an organization






41. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






42. Personal characteristics admired by others






43. The position of an employee at the beggening level of a particular career






44. Pricing products by calculating all costs and expenses and adding desired profit






45. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






46. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






47. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






48. Winning approval through praise or flattery






49. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






50. Travel for the sole purpose of conducting and individuals or companys buisness