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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A fee or payment based on a percentage of products sold






2. An agent who does not work directly for a travel provider but sells his or her products for a fee






3. The process of getting the product to the consumer






4. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






5. Authority granted to a position within the hierarchy of an organization






6. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






7. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






8. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






9. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






10. Any advertising message sent directly to prospective customers via the mail






11. The area in a hospitality establisment that guests view - such as the entrance and dining room






12. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






13. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






14. A resort property in a specefic location with a concentration of recources or facilities






15. Offering rewards or favors to achieve the desired behavior.






16. A research method whereby a researcher observes the results of changing one or more marketing variables






17. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






18. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






19. The eventual desired outcome






20. The path a product takes using intermediaries between the producer and consumer






21. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






22. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






23. Goods or services that aid the use of the core product






24. Emotive - Directive - Reflective - Supportive






25. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






26. Involving the other person in decisions that directly relate to the desired behavior






27. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






28. Personal characteristics admired by others






29. Enlisting an individual's peers to support the need for the desired behavior.






30. Verbal or nonverbal signs of a customer's readiness to buy






31. The final stop of a journey - or the goal for travelers






32. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






33. A written statement of career goals and the necessary steps to acheive them






34. The increasing integration of the world economy






35. The area in a lodging facility that guests view - such as the lobby






36. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






37. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






38. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






39. The granting of authority or power to front-line personnel for handling and solving guests' problems






40. A local or regional event with national or possible international appeal that occurs once or annually






41. A single- or multi-day exhibition held at a convention or civic center arena.






42. A type of buisness that has more thatn one location with the same name under the same ownership






43. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






44. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






45. Winning approval through praise or flattery






46. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






47. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






48. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






49. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






50. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic