Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Small unique inns that offer a full breakfast with a night's stay






2. The increasing integration of the world economy






3. A local or regional event with national or possible international appeal that occurs once or annually






4. Enlisting an individual's peers to support the need for the desired behavior.






5. The process of getting the product to the consumer






6. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






7. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






8. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






9. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






10. The area in a lodging facility where support services take place which guests usually do not view






11. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






12. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






13. Goods or services that aid the use of the core product






14. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






15. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






16. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






17. Winning approval through praise or flattery






18. Athletic activities and competitions for athletes who do not get paid.






19. A condition of being subject to change or alteration






20. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






21. Statistics about where people live.






22. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






23. Authority granted to a position within the hierarchy of an organization






24. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






25. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






26. The path a product takes using intermediaries between the producer and consumer






27. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






28. A written statement of career goals and the necessary steps to acheive them






29. The path a travel product takes from producer to the consumer - or traveler






30. A state of being abstract - as are things that cannot be touched






31. The method of selling the customer additional related products tied to one name






32. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






33. The area in a hospitality establisment that guests view - such as the entrance and dining room






34. The variation of consumer demand due to a change in price






35. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






36. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






37. Generally characterized by multiple levels of management and managers who must manage large numbers of people






38. The main product that the customer is buying






39. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






40. A rate based on total sales for the day divided by the total number of sold rooms.






41. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






42. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






43. Document that job seekers fill out to help employers screen applicants.






44. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






45. Emotive - Directive - Reflective - Supportive






46. The eventual desired outcome






47. A type of buisness that has more thatn one location with the same name under the same ownership






48. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






49. Position - Reward - Coercive






50. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry