Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






2. Personal characteristics admired by others






3. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






4. The increasing integration of the world economy






5. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






6. A research method whereby a researcher observes the results of changing one or more marketing variables






7. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






8. A feature advantage of a product






9. Generating enthusiasm and commitment by appealing to the other's values or emotions






10. The process of getting the product to the consumer






11. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






12. Emotive - Directive - Reflective - Supportive






13. A condition of being subject to change or alteration






14. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






15. Referring to others with greater position power and authority who support the desired behavior.






16. Consistent hospitality service that exceeds guest expectations.






17. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






18. The path a travel product takes from producer to the consumer - or traveler






19. The type of selling whereby one buisness sells goods or services to another buisness






20. Using the authority of position power to order the desired behavior






21. A basic - physical - or extended attribute of a product or purchase






22. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






23. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






24. Influencing behavior by presenting facts and appealing to logic.






25. Pricing products by calculating all costs and expenses and adding desired profit






26. Expert - Referent






27. A type of buisness that has more thatn one location with the same name under the same ownership






28. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






29. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






30. Statistics about where people live.






31. A program in which an airline offers free travel - upgrades - and discounts to program members






32. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






33. Travel for the sole purpose of conducting and individuals or companys buisness






34. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






35. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






36. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






37. A positive feeling or reaction customers have when a buisness or product meets their needs






38. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






39. Document that job seekers fill out to help employers screen applicants.






40. The amount or quanity of goods and services that consumers are willing to buy at various prices






41. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






42. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






43. A form of payment that may include wages - benefits - and/ or incentives in return work.






44. Specialized knowledge or skill






45. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






46. The money left from a person's gross income after taking out taxes






47. The position of an employee at the beggening level of a particular career






48. The eventual desired outcome






49. Ethnic variety as well as socioeconomic and gender variety in a group or society






50. An agent who does not work directly for a travel provider but sells his or her products for a fee