Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






2. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






3. Generally characterized by multiple levels of management and managers who must manage large numbers of people






4. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






5. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






6. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






7. The sale of goods or services to the customer by means of the Internet.






8. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






9. Generating enthusiasm and commitment by appealing to the other's values or emotions






10. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






11. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






12. Offering rewards or favors to achieve the desired behavior.






13. Enlisting an individual's peers to support the need for the desired behavior.






14. Position - Reward - Coercive






15. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






16. A resort property in a specefic location with a concentration of recources or facilities






17. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






18. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






19. The path a travel product takes from producer to the consumer - or traveler






20. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






21. The area in a lodging facility where support services take place which guests usually do not view






22. A state of being abstract - as are things that cannot be touched






23. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






24. Using the authority of position power to order the desired behavior






25. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






26. The eventual desired outcome






27. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






28. Ability to punish






29. The increasing integration of the world economy






30. A fee or payment based on a percentage of products sold






31. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






32. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






33. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






34. The granting of authority or power to front-line personnel for handling and solving guests' problems






35. Expert - Referent






36. The process of getting the product to the consumer






37. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






38. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






39. Small unique inns that offer a full breakfast with a night's stay






40. Involving the other person in decisions that directly relate to the desired behavior






41. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






42. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






43. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






44. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






45. Any advertising message sent directly to prospective customers via the mail






46. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






47. Emotive - Directive - Reflective - Supportive






48. Ethnic variety as well as socioeconomic and gender variety in a group or society






49. A positive feeling or reaction customers have when a buisness or product meets their needs






50. The path a product takes without the help of any intermediaries between the producer and consumer