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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






2. Enlisting an individual's peers to support the need for the desired behavior.






3. A positive feeling or reaction customers have when a buisness or product meets their needs






4. The path a travel product takes from producer to the consumer - or traveler






5. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






6. Offering rewards or favors to achieve the desired behavior.






7. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






8. Emotive - Directive - Reflective - Supportive






9. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






10. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






11. A program in which an airline offers free travel - upgrades - and discounts to program members






12. A local or regional event with national or possible international appeal that occurs once or annually






13. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






14. Generally characterized by multiple levels of management and managers who must manage large numbers of people






15. Ability to punish






16. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






17. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






18. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






19. The money left from a person's gross income after taking out taxes






20. Referring to others with greater position power and authority who support the desired behavior.






21. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






22. Generating enthusiasm and commitment by appealing to the other's values or emotions






23. Pricing products by calculating all costs and expenses and adding desired profit






24. A type of buisness that has more thatn one location with the same name under the same ownership






25. Position - Reward - Coercive






26. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






27. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






28. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






29. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






30. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






31. Using the authority of position power to order the desired behavior






32. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






33. Authority to provide rewards






34. Involving the other person in decisions that directly relate to the desired behavior






35. The area in a lodging facility where support services take place which guests usually do not view






36. A resort property in a specefic location with a concentration of recources or facilities






37. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






38. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






39. Any recreational activity for which a guest pays a fee






40. A research method whereby a researcher observes the results of changing one or more marketing variables






41. Document that job seekers fill out to help employers screen applicants.






42. The main product that the customer is buying






43. The position of an employee at the beggening level of a particular career






44. Any advertising message sent directly to prospective customers via the mail






45. Influencing behavior by presenting facts and appealing to logic.






46. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






47. An agent who does not work directly for a travel provider but sells his or her products for a fee






48. The amount or quanity of goods and services that consumers are willing to buy at various prices






49. A rate based on total sales for the day divided by the total number of sold rooms.






50. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles







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