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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
certification
customer loyalty
Centralized Organizations
advertising
2. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.
Expert Power
Power Tactics
Decentralized Organization
Bargaining
3. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
ecotourism
advertising
front of the house
commercial site
4. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism
infrastructure
Power Tactics
advertising
commercial site
5. The type of selling whereby one buisness sells goods or services to another buisness
buisness-to-buisness selling
guest or uniformed services
Power Tactics
cost-plus pricing
6. A rate based on total sales for the day divided by the total number of sold rooms.
cost-plus pricing
average daily rate (ADR)
business travel
empowerment
7. A single- or multi-day exhibition held at a convention or civic center arena.
indirect channel
empowerment
consumer show
Peer pressure
8. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet
consumer show
customer loyalty
charter tour
guest service agent (GSA)
9. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education
Coercive Power
Power Tactics
channel of distribution
demographics
10. Using the authority of position power to order the desired behavior
ethics
Pulling Rank
amateur sports
exemplary guest service
11. A basic - physical - or extended attribute of a product or purchase
channel of distribution
front of the house (lodging)
feature
Amtrak
12. The increasing integration of the world economy
geographics
ethics
globalization
direct mail
13. The money left from a person's gross income after taking out taxes
advertising
Reasoning
infrastructure
disposable income
14. A fee or payment based on a percentage of products sold
front of the house (lodging)
commission
Directive
e-tail
15. The path a travel product takes from producer to the consumer - or traveler
changeability
channel of distribution
concierge
hub-and-spoke system
16. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles
diversity
ethics
cross-selling
job application
17. Any recreational activity for which a guest pays a fee
commercial recreation
indirect channel
intermediary
buisness-to-buisness selling
18. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
Emotive
dependables
pprenticeship
Amtrak
19. Travel for the sole purpose of conducting and individuals or companys buisness
business travel
charter tour
Power and Communication Styles
Pulling Rank
20. A local or regional event with national or possible international appeal that occurs once or annually
charter tour
concierge
hallmark event
advertising
21. The area in a hospitality establisment that guests view - such as the entrance and dining room
front of the house
diversity
feature
empowerment
22. Generating enthusiasm and commitment by appealing to the other's values or emotions
average daily rate (ADR)
dependables
experimental method
Inspirational Appeal
23. Personal characteristics admired by others
Referent Power
competitive advantage
charter tour
Authority Commensurate with Responsibility
24. An organization that works with meeting planners to provide tourist information services to business and leisure travelers
convention and visitors bureau (CVB)
Referent Power
elasticity of demand
Consultation
25. A state of being abstract - as are things that cannot be touched
Amtrak
advertising
franchise
intangibility
26. A person who organizes - manages - and takes the risk of owning and operating a buisness
guest or uniformed services
destination marketing
customer satisfaction
entrepreneur
27. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
bed-and-breakfasts (B&Bs)
hallmark event
follow-up
full-service restaurant
28. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
convention and visitors bureau (CVB)
infrastructure
elasticity of demand
Delegation
29. Involving the other person in decisions that directly relate to the desired behavior
infrastructure
Reflective
cost-plus pricing
Consultation
30. Ethnic variety as well as socioeconomic and gender variety in a group or society
Inspirational Appeal
Position Power
Emotive
diversity
31. A condition of being subject to change or alteration
consumer show
changeability
entry-level
diversity
32. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects
aesthetic pollution
destination marketing
Power
customer loyalty
33. Any advertising message sent directly to prospective customers via the mail
Coercive Power
buisness-to-buisness selling
direct mail
Decentralized Organization
34. Generally characterized by multiple levels of management and managers who must manage large numbers of people
Amtrak
guest service agent (GSA)
Excessively centralized organization
ethics
35. An establishment - such as a restaurant - where a food-and-beverage business competes for customers
direct channel
customer satisfaction
commercial site
buisness-to-buisness selling
36. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.
Enhancing Power through Alliances
Reflective
disposable income
dependables
37. The variation of consumer demand due to a change in price
diversity
hallmark event
franchise
elasticity of demand
38. A research method whereby a researcher observes the results of changing one or more marketing variables
intermediary
Consultation
destination resort
experimental method
39. Authority to provide rewards
concierge
Reward Power
follow-up
aesthetic pollution
40. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff
diversity
indirect channel
Reflective
entry-level
41. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.
Empowering Others
incentive
exemplary guest service
Supportive
42. The path a product takes using intermediaries between the producer and consumer
guest or uniformed services
front of the house
Power Tactics
indirect channel
43. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again
customer loyalty
buying signals
franchise
indirect channel
44. The path a product takes without the help of any intermediaries between the producer and consumer
Amtrak
guest or uniformed services
direct channel
facilitating products
45. Goods or services that aid the use of the core product
business travel
competitive advantage
chain
facilitating products
46. The granting of authority or power to front-line personnel for handling and solving guests' problems
empowerment
feature
Coercive Power
institutional advertising
47. A type of buisness that has more thatn one location with the same name under the same ownership
chain
front of the house (lodging)
e-tail
Enhancing Power through Alliances
48. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
frequent-flyer program
Authority Commensurate with Responsibility
dependables
Directive
49. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills
hospitality-specific traits
customized tour
Enhancing Power through Alliances
demographics
50. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.
channel of distribution
concierge
entrepreneur
Empowering Others