Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Specialized knowledge or skill






2. A basic - physical - or extended attribute of a product or purchase






3. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






4. The granting of authority or power to front-line personnel for handling and solving guests' problems






5. A person who organizes - manages - and takes the risk of owning and operating a buisness






6. The area in a hospitality establisment that guests view - such as the entrance and dining room






7. A program in which an airline offers free travel - upgrades - and discounts to program members






8. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






9. A feature advantage of a product






10. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






11. The area in a lodging facility that guests view - such as the lobby






12. The main product that the customer is buying






13. The position of an employee at the beggening level of a particular career






14. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






15. Expert - Referent






16. The amount or quanity of goods and services that consumers are willing to buy at various prices






17. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






18. Position - Reward - Coercive






19. The money left from a person's gross income after taking out taxes






20. Generating enthusiasm and commitment by appealing to the other's values or emotions






21. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






22. Referring to others with greater position power and authority who support the desired behavior.






23. Winning approval through praise or flattery






24. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






25. A type of buisness that has more thatn one location with the same name under the same ownership






26. The area in a lodging facility where support services take place which guests usually do not view






27. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






28. Authority granted to a position within the hierarchy of an organization






29. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






30. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






31. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






32. The process of getting the product to the consumer






33. A resort property in a specefic location with a concentration of recources or facilities






34. The path a travel product takes from producer to the consumer - or traveler






35. Ability to influence the behavior of others






36. A research method whereby a researcher observes the results of changing one or more marketing variables






37. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






38. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






39. Generally characterized by multiple levels of management and managers who must manage large numbers of people






40. A written statement of career goals and the necessary steps to acheive them






41. A state of being abstract - as are things that cannot be touched






42. A rate based on total sales for the day divided by the total number of sold rooms.






43. Athletic activities and competitions for athletes who do not get paid.






44. The final stop of a journey - or the goal for travelers






45. An agent who does not work directly for a travel provider but sells his or her products for a fee






46. The sale of goods or services to the customer by means of the Internet.






47. Pricing products by calculating all costs and expenses and adding desired profit






48. Advertising with a goal of developing goodwill or a positive image






49. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






50. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked