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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
back of the house
Delegation
aesthetic pollution
consolidator
2. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.
Empowering Others
entry-level
job application
destination marketing
3. Involving the other person in decisions that directly relate to the desired behavior
incentive
Expert Power
Consultation
charter tour
4. A state of being abstract - as are things that cannot be touched
intangibility
follow-up
Expert Power
destination
5. An organization that works with meeting planners to provide tourist information services to business and leisure travelers
elasticity of demand
convention and visitors bureau (CVB)
goal
experimental method
6. A research method whereby a researcher observes the results of changing one or more marketing variables
Personal Power
customized tour
Reflective
experimental method
7. The granting of authority or power to front-line personnel for handling and solving guests' problems
e-tail
Excessively centralized organization
Coercive Power
empowerment
8. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.
Expert Power
goal
Reasoning
Power Tactics
9. Ability to punish
hallmark event
Coercive Power
average daily rate (ADR)
Excessively centralized organization
10. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education
demographics
entrepreneur
business travel
Coercive Power
11. Expert - Referent
Personal Power
Consultation
entrepreneur
Excessively centralized organization
12. A feature advantage of a product
intermediary
follow-up
benefit
Power
13. Offering rewards or favors to achieve the desired behavior.
back of the house
buisness-to-buisness selling
Bargaining
informational interveiw
14. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor
charter tour
advertising
channel of distribution
indirect channel
15. The eventual desired outcome
Authority Commensurate with Responsibility
Delegation
commercial recreation
goal
16. A program in which an airline offers free travel - upgrades - and discounts to program members
distribution
Amtrak
frequent-flyer program
demand
17. Advertising with a goal of developing goodwill or a positive image
institutional advertising
Consultation
follow-up
advertising
18. The increasing integration of the world economy
goal
globalization
certification
entry-level
19. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.
economic multiplier
ecotourism
full-service restaurant
Organizational Power
20. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
follow-up
commission
Reasoning
Decentralized Organization
21. The path a product takes without the help of any intermediaries between the producer and consumer
direct channel
Authority Commensurate with Responsibility
certification
core product
22. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants
guest or uniformed services
Consultation
facilitating products
intermediary
23. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
Supportive
Delegation
Reward Power
concierge
24. Statistics about where people live.
follow-up
geographics
destination
customer loyalty
25. The path a travel product takes from producer to the consumer - or traveler
globalization
channel of distribution
elasticity of demand
business travel
26. Specialized knowledge or skill
Expert Power
job application
core product
Peer pressure
27. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet
guest satisfaction
customized tour
guest service agent (GSA)
Referent Power
28. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism
Power and Communication Styles
intangibility
infrastructure
goal
29. The position of an employee at the beggening level of a particular career
elasticity of demand
entry-level
direct mail
bed-and-breakfasts (B&Bs)
30. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles
ethics
pprenticeship
Empowerment
distribution
31. Any advertising message sent directly to prospective customers via the mail
destination
Excessively centralized organization
direct mail
chain
32. Goods or services that aid the use of the core product
front of the house (lodging)
facilitating products
entry-level
disposable income
33. A basic - physical - or extended attribute of a product or purchase
feature
changeability
destination resort
Amtrak
34. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
full-service restaurant
intermediary
frequent-flyer program
Coercive Power
35. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked
core product
Barriers to Delegation
Reflective
demographics
36. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry
Directive
direct mail
commercial recreation
Excessively centralized organization
37. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program
Position Power
dependables
incentive
front of the house (lodging)
38. The method of selling the customer additional related products tied to one name
job application
exemplary guest service
entry-level
cross-selling
39. Generally characterized by multiple levels of management and managers who must manage large numbers of people
commission
commercial recreation
Excessively centralized organization
back of the house (lodging)
40. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
hallmark event
certification
destination
experimental method
41. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.
customized tour
Supportive
globalization
changeability
42. Document that job seekers fill out to help employers screen applicants.
chain
Power Tactics
job application
Referent Power
43. Emotive - Directive - Reflective - Supportive
Power and Communication Styles
Power Tactics
hub-and-spoke system
Reflective
44. Enlisting an individual's peers to support the need for the desired behavior.
charter tour
Peer pressure
customer loyalty
job application
45. Any recreational activity for which a guest pays a fee
guest satisfaction
globalization
franchise
commercial recreation
46. Ethnic variety as well as socioeconomic and gender variety in a group or society
diversity
Empowering Others
buisness-to-buisness selling
Power
47. Athletic activities and competitions for athletes who do not get paid.
amateur sports
full-service restaurant
indirect channel
Reward Power
48. Authority to provide rewards
Upward Appeal
demand
Reward Power
Power
49. A single- or multi-day exhibition held at a convention or civic center arena.
Power and Communication Styles
experimental method
consumer show
aesthetic pollution
50. Using the authority of position power to order the desired behavior
hub-and-spoke system
buisness-to-buisness selling
back of the house
Pulling Rank