SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.
economic multiplier
Centralized Organizations
disposable income
facilitating products
2. Document that job seekers fill out to help employers screen applicants.
goal
informational interveiw
job application
chain
3. Generally characterized by multiple levels of management and managers who must manage large numbers of people
destination
institutional advertising
Excessively centralized organization
customized tour
4. The area in a lodging facility that guests view - such as the lobby
hub-and-spoke system
guest service agent (GSA)
front of the house (lodging)
e-tail
5. A written statement of career goals and the necessary steps to acheive them
Enhancing Power through Alliances
Supportive
Upward Appeal
career plan
6. The area in a lodging facility where support services take place which guests usually do not view
direct channel
Centralized Organizations
back of the house (lodging)
Barriers to Delegation
7. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism
convention and visitors bureau (CVB)
infrastructure
ethics
front of the house
8. A feature advantage of a product
changeability
destination marketing
Excessively centralized organization
benefit
9. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
intangibility
Consultation
business travel
AIDA model
10. Influencing behavior by presenting facts and appealing to logic.
economic multiplier
amateur sports
Reasoning
customer satisfaction
11. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.
Empowering Others
Peer pressure
business travel
franchise
12. Pricing products by calculating all costs and expenses and adding desired profit
cost-plus pricing
Expert Power
direct mail
customized tour
13. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program
cost-plus pricing
disposable income
buisness-to-buisness selling
incentive
14. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible
Ingratiating Appeal
destination marketing
feature
exemplary guest service
15. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor
geographics
Upward Appeal
customized tour
advertising
16. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked
Barriers to Delegation
Supportive
destination
ethics
17. Referring to others with greater position power and authority who support the desired behavior.
Upward Appeal
infrastructure
destination
Reward Power
18. A resort property in a specefic location with a concentration of recources or facilities
aesthetic pollution
guest service agent (GSA)
destination resort
demand
19. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas
back of the house
behavioristics
core product
Emotive
20. Verbal or nonverbal signs of a customer's readiness to buy
incentive
buying signals
hub-and-spoke system
aesthetic pollution
21. The process of getting the product to the consumer
commercial recreation
distribution
Expert Power
Inspirational Appeal
22. The path a travel product takes from producer to the consumer - or traveler
channel of distribution
bed-and-breakfasts (B&Bs)
pprenticeship
consolidator
23. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
ecotourism
goal
destination resort
Supportive
24. Position - Reward - Coercive
Personal Power
Organizational Power
Bargaining
AIDA model
25. Consistent hospitality service that exceeds guest expectations.
Consultation
exemplary guest service
indirect channel
ecotourism
26. A rate based on total sales for the day divided by the total number of sold rooms.
average daily rate (ADR)
direct channel
Organizational Power
Bargaining
27. The eventual desired outcome
chain
AIDA model
goal
empowerment
28. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes
Power Tactics
hub-and-spoke system
disposable income
franchise
29. The type of selling whereby one buisness sells goods or services to another buisness
behavioristics
buisness-to-buisness selling
business travel
Emotive
30. The increasing integration of the world economy
ecotourism
globalization
business travel
Directive
31. The sale of goods or services to the customer by means of the Internet.
Referent Power
e-tail
distribution
competitive advantage
32. An advantage over competitors due to greater value to consumers through lower prices or more benefits.
demographics
informational interveiw
competitive advantage
changeability
33. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects
Bargaining
Emotive
aesthetic pollution
guest satisfaction
34. The position of an employee at the beggening level of a particular career
Excessively centralized organization
hallmark event
entry-level
disposable income
35. Ability to influence the behavior of others
Centralized Organizations
geographics
consumer show
Power
36. Enlisting an individual's peers to support the need for the desired behavior.
compensation
Peer pressure
economic multiplier
hub-and-spoke system
37. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
consolidator
geographics
disposable income
Consultation
38. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers
front of the house
commission
destination marketing
charter tour
39. Any recreational activity for which a guest pays a fee
average daily rate (ADR)
amateur sports
Decentralized Organization
commercial recreation
40. Personal characteristics admired by others
Referent Power
amateur sports
customized tour
convention and visitors bureau (CVB)
41. Statistics about where people live.
Pulling Rank
incentive
geographics
informational interveiw
42. Specialized knowledge or skill
ethics
Expert Power
consumer show
geographics
43. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.
Power and Communication Styles
follow-up
Peer pressure
pprenticeship
44. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills
hospitality-specific traits
experimental method
core product
aesthetic pollution
45. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.
charter tour
Power Tactics
Reward Power
amateur sports
46. The final stop of a journey - or the goal for travelers
changeability
destination
guest service agent (GSA)
follow-up
47. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles
entry-level
benefit
institutional advertising
ethics
48. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
core product
Personal Power
follow-up
hub-and-spoke system
49. A person who organizes - manages - and takes the risk of owning and operating a buisness
globalization
Position Power
entrepreneur
Coercive Power
50. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet
Referent Power
hub-and-spoke system
back of the house (lodging)
guest service agent (GSA)
Sorry!:) No result found.
Can you answer 50 questions in 15 minutes?
Let me suggest you:
Browse all subjects
Browse all tests
Most popular tests
Major Subjects
Tests & Exams
AP
CLEP
DSST
GRE
SAT
GMAT
Certifications
CISSP go to https://www.isc2.org/
PMP
ITIL
RHCE
MCTS
More...
IT Skills
Android Programming
Data Modeling
Objective C Programming
Basic Python Programming
Adobe Illustrator
More...
Business Skills
Advertising Techniques
Business Accounting Basics
Business Strategy
Human Resource Management
Marketing Basics
More...
Soft Skills
Body Language
People Skills
Public Speaking
Persuasion
Job Hunting And Resumes
More...
Vocabulary
GRE Vocab
SAT Vocab
TOEFL Essential Vocab
Basic English Words For All
Global Words You Should Know
Business English
More...
Languages
AP German Vocab
AP Latin Vocab
SAT Subject Test: French
Italian Survival
Norwegian Survival
More...
Engineering
Audio Engineering
Computer Science Engineering
Aerospace Engineering
Chemical Engineering
Structural Engineering
More...
Health Sciences
Basic Nursing Skills
Health Science Language Fundamentals
Veterinary Technology Medical Language
Cardiology
Clinical Surgery
More...
English
Grammar Fundamentals
Literary And Rhetorical Vocab
Elements Of Style Vocab
Introduction To English Major
Complete Advanced Sentences
Literature
Homonyms
More...
Math
Algebra Formulas
Basic Arithmetic: Measurements
Metric Conversions
Geometric Properties
Important Math Facts
Number Sense Vocab
Business Math
More...
Other Major Subjects
Science
Economics
History
Law
Performing-arts
Cooking
Logic & Reasoning
Trivia
Browse all subjects
Browse all tests
Most popular tests