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Test your basic knowledge |
Hospitality Management
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles
ethics
goal
distribution
channel of distribution
2. Authority to provide rewards
facilitating products
consumer show
ethics
Reward Power
3. The path a product takes using intermediaries between the producer and consumer
indirect channel
Decentralized Organization
Referent Power
Supportive
4. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills
front of the house (lodging)
e-tail
customer loyalty
hospitality-specific traits
5. Involving the other person in decisions that directly relate to the desired behavior
Power
guest or uniformed services
Pulling Rank
Consultation
6. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
Amtrak
customized tour
direct channel
destination marketing
7. An organization that works with meeting planners to provide tourist information services to business and leisure travelers
commission
convention and visitors bureau (CVB)
economic multiplier
pprenticeship
8. A form of payment that may include wages - benefits - and/ or incentives in return work.
convention and visitors bureau (CVB)
Power Tactics
hospitality-specific traits
compensation
9. Statistics about consumers based on their knowledge - attitudes - use - or response to a product
amateur sports
Enhancing Power through Alliances
behavioristics
Emotive
10. The process of getting the product to the consumer
distribution
Reward Power
Position Power
guest satisfaction
11. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
benefit
competitive advantage
commercial recreation
follow-up
12. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
ethics
aesthetic pollution
certification
Centralized Organizations
13. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
dependables
customized tour
disposable income
guest service agent (GSA)
14. A condition of being subject to change or alteration
changeability
commercial recreation
Referent Power
destination
15. A written statement of career goals and the necessary steps to acheive them
consumer show
Organizational Power
career plan
Authority Commensurate with Responsibility
16. A fee or payment based on a percentage of products sold
Personal Power
commission
customer loyalty
Directive
17. Verbal or nonverbal signs of a customer's readiness to buy
convention and visitors bureau (CVB)
aesthetic pollution
buying signals
Power and Communication Styles
18. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
consolidator
Position Power
frequent-flyer program
economic multiplier
19. A rate based on total sales for the day divided by the total number of sold rooms.
bed-and-breakfasts (B&Bs)
Centralized Organizations
average daily rate (ADR)
hub-and-spoke system
20. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants
guest or uniformed services
career plan
infrastructure
competitive advantage
21. Referring to others with greater position power and authority who support the desired behavior.
Excessively centralized organization
Referent Power
Power
Upward Appeal
22. A type of buisness that has more thatn one location with the same name under the same ownership
chain
institutional advertising
disposable income
back of the house (lodging)
23. Personal characteristics admired by others
Referent Power
Inspirational Appeal
Supportive
Organizational Power
24. The area in a lodging facility where support services take place which guests usually do not view
destination marketing
back of the house (lodging)
incentive
economic multiplier
25. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program
benefit
Supportive
Position Power
incentive
26. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.
Power Tactics
intangibility
hospitality-specific traits
institutional advertising
27. The final stop of a journey - or the goal for travelers
commercial recreation
Power
back of the house (lodging)
destination
28. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry
Directive
diversity
cost-plus pricing
Personal Power
29. A resort property in a specefic location with a concentration of recources or facilities
cost-plus pricing
certification
Supportive
destination resort
30. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
Supportive
economic multiplier
Reasoning
intermediary
31. Ability to punish
cost-plus pricing
guest or uniformed services
Coercive Power
demand
32. Document that job seekers fill out to help employers screen applicants.
job application
Enhancing Power through Alliances
buisness-to-buisness selling
Decentralized Organization
33. The position of an employee at the beggening level of a particular career
incentive
entry-level
globalization
Power and Communication Styles
34. The eventual desired outcome
Enhancing Power through Alliances
hub-and-spoke system
goal
chain
35. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible
competitive advantage
destination marketing
Consultation
cost-plus pricing
36. The area in a hospitality establisment that guests view - such as the entrance and dining room
front of the house
e-tail
entry-level
hub-and-spoke system
37. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas
Reasoning
experimental method
Power
back of the house
38. Expert - Referent
franchise
guest or uniformed services
charter tour
Personal Power
39. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
e-tail
AIDA model
franchise
Empowering Others
40. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.
consolidator
entry-level
Centralized Organizations
Enhancing Power through Alliances
41. The area in a lodging facility that guests view - such as the lobby
Bargaining
front of the house (lodging)
full-service restaurant
commercial recreation
42. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor
career plan
channel of distribution
advertising
empowerment
43. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
Emotive
Power Tactics
entrepreneur
Delegation
44. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
Decentralized Organization
intermediary
benefit
guest service agent (GSA)
45. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.
aesthetic pollution
intangibility
Empowering Others
concierge
46. A person who organizes - manages - and takes the risk of owning and operating a buisness
Power and Communication Styles
Referent Power
entrepreneur
guest or uniformed services
47. Enlisting an individual's peers to support the need for the desired behavior.
infrastructure
Peer pressure
ecotourism
job application
48. Using the authority of position power to order the desired behavior
economic multiplier
average daily rate (ADR)
Power Tactics
Pulling Rank
49. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.
concierge
frequent-flyer program
Empowerment
front of the house (lodging)
50. The sale of goods or services to the customer by means of the Internet.
facilitating products
ethics
e-tail
concierge
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