Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Referring to others with greater position power and authority who support the desired behavior.






2. Enlisting an individual's peers to support the need for the desired behavior.






3. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






4. Athletic activities and competitions for athletes who do not get paid.






5. The sale of goods or services to the customer by means of the Internet.






6. The increasing integration of the world economy






7. Authority to provide rewards






8. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






9. The area in a hospitality establisment that guests view - such as the entrance and dining room






10. Using the authority of position power to order the desired behavior






11. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






12. The amount or quanity of goods and services that consumers are willing to buy at various prices






13. The type of selling whereby one buisness sells goods or services to another buisness






14. A feature advantage of a product






15. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






16. A program in which an airline offers free travel - upgrades - and discounts to program members






17. The final stop of a journey - or the goal for travelers






18. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






19. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






20. Expert - Referent






21. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






22. The money left from a person's gross income after taking out taxes






23. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






24. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






25. A condition of being subject to change or alteration






26. The process of getting the product to the consumer






27. Authority granted to a position within the hierarchy of an organization






28. Small unique inns that offer a full breakfast with a night's stay






29. An agent who does not work directly for a travel provider but sells his or her products for a fee






30. Travel for the sole purpose of conducting and individuals or companys buisness






31. Any advertising message sent directly to prospective customers via the mail






32. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






33. A type of buisness that has more thatn one location with the same name under the same ownership






34. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






35. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






36. A research method whereby a researcher observes the results of changing one or more marketing variables






37. Consistent hospitality service that exceeds guest expectations.






38. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






39. A written statement of career goals and the necessary steps to acheive them






40. A rate based on total sales for the day divided by the total number of sold rooms.






41. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






42. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






43. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






44. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






45. A single- or multi-day exhibition held at a convention or civic center arena.






46. Influencing behavior by presenting facts and appealing to logic.






47. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






48. The variation of consumer demand due to a change in price






49. Advertising with a goal of developing goodwill or a positive image






50. The main product that the customer is buying