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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A local or regional event with national or possible international appeal that occurs once or annually
customized tour
Power and Communication Styles
hallmark event
buying signals
2. A rate based on total sales for the day divided by the total number of sold rooms.
hallmark event
experimental method
advertising
average daily rate (ADR)
3. A feature advantage of a product
diversity
benefit
amateur sports
concierge
4. Enlisting an individual's peers to support the need for the desired behavior.
Position Power
Upward Appeal
Emotive
Peer pressure
5. Document that job seekers fill out to help employers screen applicants.
facilitating products
commission
Reflective
job application
6. A single- or multi-day exhibition held at a convention or civic center arena.
consumer show
Enhancing Power through Alliances
franchise
ethics
7. Emotive - Directive - Reflective - Supportive
Power and Communication Styles
chain
Emotive
Coercive Power
8. Athletic activities and competitions for athletes who do not get paid.
amateur sports
job application
average daily rate (ADR)
chain
9. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
informational interveiw
experimental method
full-service restaurant
elasticity of demand
10. A condition of being subject to change or alteration
Centralized Organizations
changeability
cross-selling
behavioristics
11. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry
guest service agent (GSA)
follow-up
guest satisfaction
Directive
12. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
facilitating products
advertising
buisness-to-buisness selling
Amtrak
13. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.
Enhancing Power through Alliances
franchise
Directive
commercial recreation
14. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
certification
commercial site
benefit
Delegation
15. Statistics about where people live.
Bargaining
dependables
geographics
intermediary
16. Statistics about consumers based on their knowledge - attitudes - use - or response to a product
full-service restaurant
behavioristics
core product
Power
17. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes
economic multiplier
Position Power
chain
hub-and-spoke system
18. Involving the other person in decisions that directly relate to the desired behavior
channel of distribution
facilitating products
Consultation
intangibility
19. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
business travel
Excessively centralized organization
follow-up
exemplary guest service
20. The path a product takes without the help of any intermediaries between the producer and consumer
Personal Power
franchise
direct channel
Inspirational Appeal
21. A positive feeling or reaction customers have when a buisness or product meets their needs
customer satisfaction
direct mail
Power Tactics
Emotive
22. Ability to influence the behavior of others
behavioristics
diversity
front of the house
Power
23. The position of an employee at the beggening level of a particular career
Delegation
Coercive Power
guest or uniformed services
entry-level
24. The variation of consumer demand due to a change in price
Upward Appeal
customer loyalty
average daily rate (ADR)
elasticity of demand
25. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
full-service restaurant
Consultation
Upward Appeal
Decentralized Organization
26. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
Authority Commensurate with Responsibility
frequent-flyer program
feature
institutional advertising
27. Specialized knowledge or skill
guest or uniformed services
Upward Appeal
Expert Power
goal
28. Pricing products by calculating all costs and expenses and adding desired profit
entrepreneur
cost-plus pricing
Emotive
changeability
29. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
demographics
hospitality-specific traits
Personal Power
Delegation
30. The main product that the customer is buying
customized tour
Excessively centralized organization
core product
Barriers to Delegation
31. Small unique inns that offer a full breakfast with a night's stay
Reward Power
bed-and-breakfasts (B&Bs)
elasticity of demand
Emotive
32. Using the authority of position power to order the desired behavior
Pulling Rank
cross-selling
direct channel
back of the house
33. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
consolidator
indirect channel
Ingratiating Appeal
Supportive
34. The path a travel product takes from producer to the consumer - or traveler
front of the house
channel of distribution
behavioristics
intermediary
35. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again
Power Tactics
chain
Directive
customer loyalty
36. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
Supportive
Emotive
Reflective
infrastructure
37. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.
Power
pprenticeship
e-tail
demand
38. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles
Decentralized Organization
ethics
Coercive Power
career plan
39. A written statement of career goals and the necessary steps to acheive them
career plan
commission
direct mail
charter tour
40. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked
customized tour
Barriers to Delegation
competitive advantage
career plan
41. A resort property in a specefic location with a concentration of recources or facilities
direct channel
destination
guest or uniformed services
destination resort
42. Offering rewards or favors to achieve the desired behavior.
Decentralized Organization
Bargaining
dependables
convention and visitors bureau (CVB)
43. An organization that works with meeting planners to provide tourist information services to business and leisure travelers
goal
consolidator
career plan
convention and visitors bureau (CVB)
44. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
goal
guest satisfaction
ecotourism
frequent-flyer program
45. Winning approval through praise or flattery
back of the house (lodging)
average daily rate (ADR)
Ingratiating Appeal
convention and visitors bureau (CVB)
46. The money left from a person's gross income after taking out taxes
Consultation
empowerment
intangibility
disposable income
47. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
incentive
consolidator
cross-selling
demand
48. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas
demand
back of the house
behavioristics
channel of distribution
49. Expert - Referent
Personal Power
Position Power
average daily rate (ADR)
elasticity of demand
50. Referring to others with greater position power and authority who support the desired behavior.
Decentralized Organization
Amtrak
geographics
Upward Appeal