Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The main product that the customer is buying






2. A rate based on total sales for the day divided by the total number of sold rooms.






3. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






4. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






5. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






6. The path a product takes without the help of any intermediaries between the producer and consumer






7. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






8. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






9. A positive feeling or reaction customers have when a buisness or product meets their needs






10. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






11. The position of an employee at the beggening level of a particular career






12. A feature advantage of a product






13. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






14. Specialized knowledge or skill






15. A type of buisness that has more thatn one location with the same name under the same ownership






16. Expert - Referent






17. Authority to provide rewards






18. The final stop of a journey - or the goal for travelers






19. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






20. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






21. A local or regional event with national or possible international appeal that occurs once or annually






22. A single- or multi-day exhibition held at a convention or civic center arena.






23. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






24. Personal characteristics admired by others






25. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






26. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






27. An agent who does not work directly for a travel provider but sells his or her products for a fee






28. The variation of consumer demand due to a change in price






29. Position - Reward - Coercive






30. A person who organizes - manages - and takes the risk of owning and operating a buisness






31. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






32. Document that job seekers fill out to help employers screen applicants.






33. The increasing integration of the world economy






34. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






35. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






36. The money left from a person's gross income after taking out taxes






37. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






38. Goods or services that aid the use of the core product






39. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






40. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






41. Enlisting an individual's peers to support the need for the desired behavior.






42. Referring to others with greater position power and authority who support the desired behavior.






43. Travel for the sole purpose of conducting and individuals or companys buisness






44. The path a product takes using intermediaries between the producer and consumer






45. Authority granted to a position within the hierarchy of an organization






46. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






47. The granting of authority or power to front-line personnel for handling and solving guests' problems






48. Athletic activities and competitions for athletes who do not get paid.






49. A form of payment that may include wages - benefits - and/ or incentives in return work.






50. Generally characterized by multiple levels of management and managers who must manage large numbers of people