Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Goods or services that aid the use of the core product






2. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






3. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






4. A single- or multi-day exhibition held at a convention or civic center arena.






5. Specialized knowledge or skill






6. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






7. The area in a lodging facility where support services take place which guests usually do not view






8. Advertising with a goal of developing goodwill or a positive image






9. A research method whereby a researcher observes the results of changing one or more marketing variables






10. Enlisting an individual's peers to support the need for the desired behavior.






11. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






12. Generally characterized by multiple levels of management and managers who must manage large numbers of people






13. The main product that the customer is buying






14. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






15. A local or regional event with national or possible international appeal that occurs once or annually






16. Emotive - Directive - Reflective - Supportive






17. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






18. The position of an employee at the beggening level of a particular career






19. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






20. A type of buisness that has more thatn one location with the same name under the same ownership






21. The process of getting the product to the consumer






22. A state of being abstract - as are things that cannot be touched






23. The path a product takes without the help of any intermediaries between the producer and consumer






24. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






25. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






26. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






27. The path a product takes using intermediaries between the producer and consumer






28. Ability to influence the behavior of others






29. A form of payment that may include wages - benefits - and/ or incentives in return work.






30. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






31. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






32. Using the authority of position power to order the desired behavior






33. The sale of goods or services to the customer by means of the Internet.






34. Any advertising message sent directly to prospective customers via the mail






35. The increasing integration of the world economy






36. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






37. Pricing products by calculating all costs and expenses and adding desired profit






38. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






39. The eventual desired outcome






40. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






41. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






42. The area in a lodging facility that guests view - such as the lobby






43. A feature advantage of a product






44. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






45. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






46. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






47. The method of selling the customer additional related products tied to one name






48. The path a travel product takes from producer to the consumer - or traveler






49. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






50. Ethnic variety as well as socioeconomic and gender variety in a group or society