Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A single- or multi-day exhibition held at a convention or civic center arena.






2. Specialized knowledge or skill






3. A resort property in a specefic location with a concentration of recources or facilities






4. The money left from a person's gross income after taking out taxes






5. Pricing products by calculating all costs and expenses and adding desired profit






6. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






7. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






8. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






9. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






10. Enlisting an individual's peers to support the need for the desired behavior.






11. A research method whereby a researcher observes the results of changing one or more marketing variables






12. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






13. A person who organizes - manages - and takes the risk of owning and operating a buisness






14. A rate based on total sales for the day divided by the total number of sold rooms.






15. Generally characterized by multiple levels of management and managers who must manage large numbers of people






16. A form of payment that may include wages - benefits - and/ or incentives in return work.






17. Winning approval through praise or flattery






18. Any recreational activity for which a guest pays a fee






19. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






20. The path a travel product takes from producer to the consumer - or traveler






21. The increasing integration of the world economy






22. Travel for the sole purpose of conducting and individuals or companys buisness






23. Ability to influence the behavior of others






24. Ability to punish






25. A program in which an airline offers free travel - upgrades - and discounts to program members






26. The sale of goods or services to the customer by means of the Internet.






27. The area in a lodging facility that guests view - such as the lobby






28. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






29. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






30. The amount or quanity of goods and services that consumers are willing to buy at various prices






31. A basic - physical - or extended attribute of a product or purchase






32. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






33. A local or regional event with national or possible international appeal that occurs once or annually






34. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






35. Small unique inns that offer a full breakfast with a night's stay






36. Personal characteristics admired by others






37. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






38. The eventual desired outcome






39. Emotive - Directive - Reflective - Supportive






40. Verbal or nonverbal signs of a customer's readiness to buy






41. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






42. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






43. Goods or services that aid the use of the core product






44. Involving the other person in decisions that directly relate to the desired behavior






45. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






46. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






47. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






48. A positive feeling or reaction customers have when a buisness or product meets their needs






49. Ethnic variety as well as socioeconomic and gender variety in a group or society






50. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place