Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Using the authority of position power to order the desired behavior






2. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






3. Specialized knowledge or skill






4. Advertising with a goal of developing goodwill or a positive image






5. Goods or services that aid the use of the core product






6. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






7. A form of payment that may include wages - benefits - and/ or incentives in return work.






8. Expert - Referent






9. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






10. A single- or multi-day exhibition held at a convention or civic center arena.






11. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






12. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






13. The variation of consumer demand due to a change in price






14. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






15. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






16. Verbal or nonverbal signs of a customer's readiness to buy






17. The method of selling the customer additional related products tied to one name






18. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






19. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






20. The process of getting the product to the consumer






21. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






22. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






23. Referring to others with greater position power and authority who support the desired behavior.






24. Authority granted to a position within the hierarchy of an organization






25. Any recreational activity for which a guest pays a fee






26. Winning approval through praise or flattery






27. A condition of being subject to change or alteration






28. Position - Reward - Coercive






29. The area in a lodging facility that guests view - such as the lobby






30. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






31. A rate based on total sales for the day divided by the total number of sold rooms.






32. The amount or quanity of goods and services that consumers are willing to buy at various prices






33. Travel for the sole purpose of conducting and individuals or companys buisness






34. A type of buisness that has more thatn one location with the same name under the same ownership






35. Authority to provide rewards






36. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






37. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






38. A person who organizes - manages - and takes the risk of owning and operating a buisness






39. A written statement of career goals and the necessary steps to acheive them






40. The granting of authority or power to front-line personnel for handling and solving guests' problems






41. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






42. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






43. Small unique inns that offer a full breakfast with a night's stay






44. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






45. The area in a hospitality establisment that guests view - such as the entrance and dining room






46. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






47. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






48. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






49. Consistent hospitality service that exceeds guest expectations.






50. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations