Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






2. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






3. A single- or multi-day exhibition held at a convention or civic center arena.






4. Ability to influence the behavior of others






5. A feature advantage of a product






6. A positive feeling or reaction customers have when a buisness or product meets their needs






7. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






8. Generally characterized by multiple levels of management and managers who must manage large numbers of people






9. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






10. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






11. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






12. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






13. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






14. Authority granted to a position within the hierarchy of an organization






15. Advertising with a goal of developing goodwill or a positive image






16. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






17. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






18. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






19. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






20. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






21. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






22. Small unique inns that offer a full breakfast with a night's stay






23. Authority to provide rewards






24. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






25. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






26. The type of selling whereby one buisness sells goods or services to another buisness






27. Involving the other person in decisions that directly relate to the desired behavior






28. Emotive - Directive - Reflective - Supportive






29. A condition of being subject to change or alteration






30. Document that job seekers fill out to help employers screen applicants.






31. A basic - physical - or extended attribute of a product or purchase






32. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






33. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






34. Personal characteristics admired by others






35. A local or regional event with national or possible international appeal that occurs once or annually






36. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






37. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






38. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






39. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






40. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






41. The process of getting the product to the consumer






42. Goods or services that aid the use of the core product






43. A fee or payment based on a percentage of products sold






44. The money left from a person's gross income after taking out taxes






45. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






46. Specialized knowledge or skill






47. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






48. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






49. The main product that the customer is buying






50. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.