Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The money left from a person's gross income after taking out taxes






2. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






3. The type of selling whereby one buisness sells goods or services to another buisness






4. The position of an employee at the beggening level of a particular career






5. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






6. The eventual desired outcome






7. Pricing products by calculating all costs and expenses and adding desired profit






8. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






9. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






10. Position - Reward - Coercive






11. Small unique inns that offer a full breakfast with a night's stay






12. A single- or multi-day exhibition held at a convention or civic center arena.






13. A program in which an airline offers free travel - upgrades - and discounts to program members






14. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






15. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






16. The increasing integration of the world economy






17. A condition of being subject to change or alteration






18. Any advertising message sent directly to prospective customers via the mail






19. A resort property in a specefic location with a concentration of recources or facilities






20. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






21. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






22. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






23. A person who organizes - manages - and takes the risk of owning and operating a buisness






24. The method of selling the customer additional related products tied to one name






25. A fee or payment based on a percentage of products sold






26. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






27. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






28. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






29. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






30. Statistics about where people live.






31. Any recreational activity for which a guest pays a fee






32. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






33. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






34. A positive feeling or reaction customers have when a buisness or product meets their needs






35. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






36. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






37. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






38. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






39. Ability to influence the behavior of others






40. Winning approval through praise or flattery






41. Influencing behavior by presenting facts and appealing to logic.






42. Verbal or nonverbal signs of a customer's readiness to buy






43. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






44. Consistent hospitality service that exceeds guest expectations.






45. The variation of consumer demand due to a change in price






46. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






47. The area in a lodging facility that guests view - such as the lobby






48. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






49. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






50. Personal characteristics admired by others