Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






2. Ethnic variety as well as socioeconomic and gender variety in a group or society






3. A person who organizes - manages - and takes the risk of owning and operating a buisness






4. The final stop of a journey - or the goal for travelers






5. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






6. Any recreational activity for which a guest pays a fee






7. The variation of consumer demand due to a change in price






8. A resort property in a specefic location with a concentration of recources or facilities






9. The process of getting the product to the consumer






10. A local or regional event with national or possible international appeal that occurs once or annually






11. Position - Reward - Coercive






12. A type of buisness that has more thatn one location with the same name under the same ownership






13. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






14. Advertising with a goal of developing goodwill or a positive image






15. A condition of being subject to change or alteration






16. The money left from a person's gross income after taking out taxes






17. A positive feeling or reaction customers have when a buisness or product meets their needs






18. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






19. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






20. The increasing integration of the world economy






21. A state of being abstract - as are things that cannot be touched






22. A single- or multi-day exhibition held at a convention or civic center arena.






23. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






24. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






25. Influencing behavior by presenting facts and appealing to logic.






26. Verbal or nonverbal signs of a customer's readiness to buy






27. Expert - Referent






28. Personal characteristics admired by others






29. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






30. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






31. The main product that the customer is buying






32. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






33. The granting of authority or power to front-line personnel for handling and solving guests' problems






34. Statistics about where people live.






35. Travel for the sole purpose of conducting and individuals or companys buisness






36. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






37. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






38. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






39. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






40. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






41. The position of an employee at the beggening level of a particular career






42. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






43. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






44. Generating enthusiasm and commitment by appealing to the other's values or emotions






45. The amount or quanity of goods and services that consumers are willing to buy at various prices






46. An agent who does not work directly for a travel provider but sells his or her products for a fee






47. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






48. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






49. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






50. Winning approval through praise or flattery