Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






2. Referring to others with greater position power and authority who support the desired behavior.






3. The increasing integration of the world economy






4. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






5. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






6. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






7. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






8. The final stop of a journey - or the goal for travelers






9. The area in a hospitality establisment that guests view - such as the entrance and dining room






10. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






11. A basic - physical - or extended attribute of a product or purchase






12. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






13. The amount or quanity of goods and services that consumers are willing to buy at various prices






14. The position of an employee at the beggening level of a particular career






15. Using the authority of position power to order the desired behavior






16. A local or regional event with national or possible international appeal that occurs once or annually






17. Position - Reward - Coercive






18. A feature advantage of a product






19. Authority granted to a position within the hierarchy of an organization






20. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






21. Offering rewards or favors to achieve the desired behavior.






22. Specialized knowledge or skill






23. A research method whereby a researcher observes the results of changing one or more marketing variables






24. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






25. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






26. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






27. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






28. A rate based on total sales for the day divided by the total number of sold rooms.






29. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






30. Authority to provide rewards






31. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






32. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






33. A single- or multi-day exhibition held at a convention or civic center arena.






34. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






35. A program in which an airline offers free travel - upgrades - and discounts to program members






36. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






37. Small unique inns that offer a full breakfast with a night's stay






38. Any recreational activity for which a guest pays a fee






39. A condition of being subject to change or alteration






40. Pricing products by calculating all costs and expenses and adding desired profit






41. Generating enthusiasm and commitment by appealing to the other's values or emotions






42. The path a product takes using intermediaries between the producer and consumer






43. The sale of goods or services to the customer by means of the Internet.






44. Generally characterized by multiple levels of management and managers who must manage large numbers of people






45. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






46. A state of being abstract - as are things that cannot be touched






47. Involving the other person in decisions that directly relate to the desired behavior






48. A type of buisness that has more thatn one location with the same name under the same ownership






49. The path a product takes without the help of any intermediaries between the producer and consumer






50. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked