Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






2. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






3. Expert - Referent






4. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






5. A program in which an airline offers free travel - upgrades - and discounts to program members






6. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






7. The path a travel product takes from producer to the consumer - or traveler






8. A local or regional event with national or possible international appeal that occurs once or annually






9. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






10. The money left from a person's gross income after taking out taxes






11. Statistics about where people live.






12. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






13. Goods or services that aid the use of the core product






14. The increasing integration of the world economy






15. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






16. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






17. Referring to others with greater position power and authority who support the desired behavior.






18. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






19. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






20. Verbal or nonverbal signs of a customer's readiness to buy






21. Emotive - Directive - Reflective - Supportive






22. A rate based on total sales for the day divided by the total number of sold rooms.






23. A written statement of career goals and the necessary steps to acheive them






24. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






25. The path a product takes using intermediaries between the producer and consumer






26. Personal characteristics admired by others






27. The type of selling whereby one buisness sells goods or services to another buisness






28. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






29. Position - Reward - Coercive






30. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






31. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






32. A form of payment that may include wages - benefits - and/ or incentives in return work.






33. The final stop of a journey - or the goal for travelers






34. A single- or multi-day exhibition held at a convention or civic center arena.






35. Advertising with a goal of developing goodwill or a positive image






36. Specialized knowledge or skill






37. The eventual desired outcome






38. A state of being abstract - as are things that cannot be touched






39. The amount or quanity of goods and services that consumers are willing to buy at various prices






40. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






41. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






42. Offering rewards or favors to achieve the desired behavior.






43. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






44. The area in a hospitality establisment that guests view - such as the entrance and dining room






45. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






46. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






47. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






48. The area in a lodging facility where support services take place which guests usually do not view






49. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






50. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table