Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The money left from a person's gross income after taking out taxes






2. A state of being abstract - as are things that cannot be touched






3. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






4. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






5. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






6. Enlisting an individual's peers to support the need for the desired behavior.






7. The granting of authority or power to front-line personnel for handling and solving guests' problems






8. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






9. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






10. Using the authority of position power to order the desired behavior






11. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






12. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






13. Position - Reward - Coercive






14. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






15. Small unique inns that offer a full breakfast with a night's stay






16. The area in a lodging facility where support services take place which guests usually do not view






17. The area in a hospitality establisment that guests view - such as the entrance and dining room






18. A fee or payment based on a percentage of products sold






19. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






20. Ethnic variety as well as socioeconomic and gender variety in a group or society






21. Authority granted to a position within the hierarchy of an organization






22. The sale of goods or services to the customer by means of the Internet.






23. A basic - physical - or extended attribute of a product or purchase






24. A research method whereby a researcher observes the results of changing one or more marketing variables






25. Verbal or nonverbal signs of a customer's readiness to buy






26. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






27. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






28. The amount or quanity of goods and services that consumers are willing to buy at various prices






29. Generally characterized by multiple levels of management and managers who must manage large numbers of people






30. A type of buisness that has more thatn one location with the same name under the same ownership






31. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






32. A single- or multi-day exhibition held at a convention or civic center arena.






33. Involving the other person in decisions that directly relate to the desired behavior






34. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






35. Statistics about where people live.






36. Document that job seekers fill out to help employers screen applicants.






37. Pricing products by calculating all costs and expenses and adding desired profit






38. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






39. The main product that the customer is buying






40. The type of selling whereby one buisness sells goods or services to another buisness






41. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






42. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






43. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






44. Referring to others with greater position power and authority who support the desired behavior.






45. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






46. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






47. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






48. Any recreational activity for which a guest pays a fee






49. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






50. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible