SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Statistics about where people live.
Directive
Barriers to Delegation
customized tour
geographics
2. The granting of authority or power to front-line personnel for handling and solving guests' problems
empowerment
ethics
core product
commission
3. Enlisting an individual's peers to support the need for the desired behavior.
Amtrak
concierge
Peer pressure
career plan
4. Generally characterized by multiple levels of management and managers who must manage large numbers of people
entrepreneur
Excessively centralized organization
Reasoning
Empowerment
5. A type of buisness that has more thatn one location with the same name under the same ownership
front of the house
goal
convention and visitors bureau (CVB)
chain
6. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
demographics
Reflective
commercial recreation
Delegation
7. Personal characteristics admired by others
Referent Power
Barriers to Delegation
Power
average daily rate (ADR)
8. An agent who does not work directly for a travel provider but sells his or her products for a fee
Inspirational Appeal
infrastructure
Expert Power
intermediary
9. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
Emotive
advertising
Expert Power
Ingratiating Appeal
10. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
Decentralized Organization
Enhancing Power through Alliances
direct channel
bed-and-breakfasts (B&Bs)
11. A resort property in a specefic location with a concentration of recources or facilities
destination resort
demographics
direct mail
core product
12. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
demand
full-service restaurant
demographics
guest satisfaction
13. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
compensation
follow-up
Delegation
experimental method
14. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants
demand
goal
Position Power
guest or uniformed services
15. The type of selling whereby one buisness sells goods or services to another buisness
direct mail
guest satisfaction
Amtrak
buisness-to-buisness selling
16. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
Amtrak
Delegation
ecotourism
consolidator
17. Ability to influence the behavior of others
economic multiplier
Power
advertising
front of the house (lodging)
18. A person who organizes - manages - and takes the risk of owning and operating a buisness
Inspirational Appeal
entrepreneur
Excessively centralized organization
guest satisfaction
19. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program
incentive
franchise
cost-plus pricing
Upward Appeal
20. Winning approval through praise or flattery
entrepreneur
Ingratiating Appeal
channel of distribution
demographics
21. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles
consolidator
ethics
informational interveiw
follow-up
22. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes
disposable income
hub-and-spoke system
economic multiplier
direct mail
23. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.
indirect channel
Reward Power
Enhancing Power through Alliances
Upward Appeal
24. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
dependables
Centralized Organizations
customized tour
guest or uniformed services
25. A form of payment that may include wages - benefits - and/ or incentives in return work.
charter tour
experimental method
Ingratiating Appeal
compensation
26. Pricing products by calculating all costs and expenses and adding desired profit
direct mail
cost-plus pricing
Barriers to Delegation
demand
27. Authority granted to a position within the hierarchy of an organization
Position Power
frequent-flyer program
channel of distribution
dependables
28. The path a product takes using intermediaries between the producer and consumer
benefit
incentive
career plan
indirect channel
29. A positive feeling or reaction customers have when a buisness or product meets their needs
goal
front of the house
customer satisfaction
guest or uniformed services
30. Verbal or nonverbal signs of a customer's readiness to buy
advertising
direct channel
experimental method
buying signals
31. The path a product takes without the help of any intermediaries between the producer and consumer
Reward Power
Amtrak
customer loyalty
direct channel
32. Document that job seekers fill out to help employers screen applicants.
job application
cost-plus pricing
commercial recreation
competitive advantage
33. The variation of consumer demand due to a change in price
ecotourism
channel of distribution
full-service restaurant
elasticity of demand
34. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
intangibility
Referent Power
front of the house (lodging)
Amtrak
35. A single- or multi-day exhibition held at a convention or civic center arena.
Delegation
cost-plus pricing
consumer show
Empowerment
36. The final stop of a journey - or the goal for travelers
destination
ecotourism
ethics
consolidator
37. A feature advantage of a product
business travel
frequent-flyer program
aesthetic pollution
benefit
38. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
commercial site
Enhancing Power through Alliances
facilitating products
consolidator
39. The path a travel product takes from producer to the consumer - or traveler
channel of distribution
behavioristics
demographics
full-service restaurant
40. A program in which an airline offers free travel - upgrades - and discounts to program members
cross-selling
frequent-flyer program
Empowerment
consumer show
41. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
Authority Commensurate with Responsibility
customer satisfaction
Bargaining
infrastructure
42. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
AIDA model
guest or uniformed services
infrastructure
commission
43. The fulfillment of guests' needs and wants regarding recieving quality hospitality products
Reasoning
behavioristics
Amtrak
guest satisfaction
44. Using the authority of position power to order the desired behavior
changeability
Organizational Power
certification
Pulling Rank
45. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects
guest or uniformed services
average daily rate (ADR)
aesthetic pollution
AIDA model
46. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
disposable income
entry-level
Centralized Organizations
front of the house
47. Specialized knowledge or skill
Upward Appeal
Expert Power
Coercive Power
Barriers to Delegation
48. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet
guest service agent (GSA)
dependables
commercial recreation
ecotourism
49. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
follow-up
Supportive
guest satisfaction
Reflective
50. The money left from a person's gross income after taking out taxes
behavioristics
ethics
disposable income
Centralized Organizations