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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A rate based on total sales for the day divided by the total number of sold rooms.






2. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






3. Influencing behavior by presenting facts and appealing to logic.






4. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






5. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






6. A fee or payment based on a percentage of products sold






7. The area in a lodging facility that guests view - such as the lobby






8. Expert - Referent






9. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






10. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






11. The sale of goods or services to the customer by means of the Internet.






12. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






13. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






14. Offering rewards or favors to achieve the desired behavior.






15. The variation of consumer demand due to a change in price






16. The area in a hospitality establisment that guests view - such as the entrance and dining room






17. A form of payment that may include wages - benefits - and/ or incentives in return work.






18. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






19. The path a travel product takes from producer to the consumer - or traveler






20. Statistics about where people live.






21. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






22. A type of buisness that has more thatn one location with the same name under the same ownership






23. Pricing products by calculating all costs and expenses and adding desired profit






24. A condition of being subject to change or alteration






25. A resort property in a specefic location with a concentration of recources or facilities






26. Advertising with a goal of developing goodwill or a positive image






27. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






28. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






29. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






30. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






31. Any advertising message sent directly to prospective customers via the mail






32. The type of selling whereby one buisness sells goods or services to another buisness






33. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






34. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






35. The eventual desired outcome






36. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






37. A positive feeling or reaction customers have when a buisness or product meets their needs






38. The position of an employee at the beggening level of a particular career






39. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






40. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






41. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






42. A written statement of career goals and the necessary steps to acheive them






43. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






44. The area in a lodging facility where support services take place which guests usually do not view






45. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






46. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






47. Involving the other person in decisions that directly relate to the desired behavior






48. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






49. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






50. Athletic activities and competitions for athletes who do not get paid.