Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






2. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






3. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






4. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






5. Expert - Referent






6. A feature advantage of a product






7. A single- or multi-day exhibition held at a convention or civic center arena.






8. Offering rewards or favors to achieve the desired behavior.






9. A positive feeling or reaction customers have when a buisness or product meets their needs






10. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






11. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






12. The amount or quanity of goods and services that consumers are willing to buy at various prices






13. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






14. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






15. The position of an employee at the beggening level of a particular career






16. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






17. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






18. Involving the other person in decisions that directly relate to the desired behavior






19. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






20. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






21. Goods or services that aid the use of the core product






22. A program in which an airline offers free travel - upgrades - and discounts to program members






23. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






24. Position - Reward - Coercive






25. Personal characteristics admired by others






26. The eventual desired outcome






27. Influencing behavior by presenting facts and appealing to logic.






28. The area in a hospitality establisment that guests view - such as the entrance and dining room






29. Small unique inns that offer a full breakfast with a night's stay






30. The sale of goods or services to the customer by means of the Internet.






31. The granting of authority or power to front-line personnel for handling and solving guests' problems






32. A basic - physical - or extended attribute of a product or purchase






33. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






34. Generally characterized by multiple levels of management and managers who must manage large numbers of people






35. The area in a lodging facility where support services take place which guests usually do not view






36. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






37. The type of selling whereby one buisness sells goods or services to another buisness






38. Travel for the sole purpose of conducting and individuals or companys buisness






39. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






40. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






41. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






42. Statistics about where people live.






43. A type of buisness that has more thatn one location with the same name under the same ownership






44. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






45. The final stop of a journey - or the goal for travelers






46. The method of selling the customer additional related products tied to one name






47. Referring to others with greater position power and authority who support the desired behavior.






48. A resort property in a specefic location with a concentration of recources or facilities






49. The path a product takes using intermediaries between the producer and consumer






50. A fee or payment based on a percentage of products sold