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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






2. A condition of being subject to change or alteration






3. A written statement of career goals and the necessary steps to acheive them






4. Generating enthusiasm and commitment by appealing to the other's values or emotions






5. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






6. Ethnic variety as well as socioeconomic and gender variety in a group or society






7. The main product that the customer is buying






8. Referring to others with greater position power and authority who support the desired behavior.






9. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






10. The sale of goods or services to the customer by means of the Internet.






11. A feature advantage of a product






12. The path a travel product takes from producer to the consumer - or traveler






13. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






14. Document that job seekers fill out to help employers screen applicants.






15. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






16. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






17. The path a product takes using intermediaries between the producer and consumer






18. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






19. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






20. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






21. Offering rewards or favors to achieve the desired behavior.






22. The eventual desired outcome






23. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






24. Goods or services that aid the use of the core product






25. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






26. A rate based on total sales for the day divided by the total number of sold rooms.






27. A type of buisness that has more thatn one location with the same name under the same ownership






28. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






29. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






30. The increasing integration of the world economy






31. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






32. A basic - physical - or extended attribute of a product or purchase






33. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






34. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






35. The granting of authority or power to front-line personnel for handling and solving guests' problems






36. Using the authority of position power to order the desired behavior






37. Personal characteristics admired by others






38. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






39. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






40. Authority granted to a position within the hierarchy of an organization






41. Athletic activities and competitions for athletes who do not get paid.






42. Specialized knowledge or skill






43. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






44. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






45. Emotive - Directive - Reflective - Supportive






46. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






47. The amount or quanity of goods and services that consumers are willing to buy at various prices






48. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






49. A resort property in a specefic location with a concentration of recources or facilities






50. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.