Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Offering rewards or favors to achieve the desired behavior.






2. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






3. Involving the other person in decisions that directly relate to the desired behavior






4. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






5. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






6. The amount or quanity of goods and services that consumers are willing to buy at various prices






7. The final stop of a journey - or the goal for travelers






8. The type of selling whereby one buisness sells goods or services to another buisness






9. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






10. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






11. The variation of consumer demand due to a change in price






12. The area in a hospitality establisment that guests view - such as the entrance and dining room






13. Ability to influence the behavior of others






14. A condition of being subject to change or alteration






15. The position of an employee at the beggening level of a particular career






16. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






17. A form of payment that may include wages - benefits - and/ or incentives in return work.






18. Ethnic variety as well as socioeconomic and gender variety in a group or society






19. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






20. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






21. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






22. A basic - physical - or extended attribute of a product or purchase






23. A positive feeling or reaction customers have when a buisness or product meets their needs






24. The area in a lodging facility where support services take place which guests usually do not view






25. A fee or payment based on a percentage of products sold






26. Generally characterized by multiple levels of management and managers who must manage large numbers of people






27. Ability to punish






28. Influencing behavior by presenting facts and appealing to logic.






29. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






30. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






31. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






32. A feature advantage of a product






33. Statistics about where people live.






34. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






35. The path a product takes using intermediaries between the producer and consumer






36. The eventual desired outcome






37. Generating enthusiasm and commitment by appealing to the other's values or emotions






38. Position - Reward - Coercive






39. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






40. A rate based on total sales for the day divided by the total number of sold rooms.






41. Verbal or nonverbal signs of a customer's readiness to buy






42. The process of getting the product to the consumer






43. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






44. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






45. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






46. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






47. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






48. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






49. The sale of goods or services to the customer by means of the Internet.






50. The increasing integration of the world economy