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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A program in which an airline offers free travel - upgrades - and discounts to program members






2. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






3. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






4. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






5. Athletic activities and competitions for athletes who do not get paid.






6. The process of getting the product to the consumer






7. Small unique inns that offer a full breakfast with a night's stay






8. The area in a lodging facility where support services take place which guests usually do not view






9. Emotive - Directive - Reflective - Supportive






10. A type of buisness that has more thatn one location with the same name under the same ownership






11. The amount or quanity of goods and services that consumers are willing to buy at various prices






12. A single- or multi-day exhibition held at a convention or civic center arena.






13. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






14. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






15. Goods or services that aid the use of the core product






16. A form of payment that may include wages - benefits - and/ or incentives in return work.






17. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






18. Travel for the sole purpose of conducting and individuals or companys buisness






19. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






20. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






21. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






22. A resort property in a specefic location with a concentration of recources or facilities






23. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






24. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






25. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






26. The path a product takes without the help of any intermediaries between the producer and consumer






27. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






28. Any advertising message sent directly to prospective customers via the mail






29. The variation of consumer demand due to a change in price






30. Authority granted to a position within the hierarchy of an organization






31. A local or regional event with national or possible international appeal that occurs once or annually






32. A feature advantage of a product






33. An agent who does not work directly for a travel provider but sells his or her products for a fee






34. A condition of being subject to change or alteration






35. The sale of goods or services to the customer by means of the Internet.






36. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






37. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






38. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






39. The increasing integration of the world economy






40. Winning approval through praise or flattery






41. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






42. A person who organizes - manages - and takes the risk of owning and operating a buisness






43. The method of selling the customer additional related products tied to one name






44. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






45. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






46. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






47. Advertising with a goal of developing goodwill or a positive image






48. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






49. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






50. Statistics about where people live.






Can you answer 50 questions in 15 minutes?



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