Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






2. A feature advantage of a product






3. Verbal or nonverbal signs of a customer's readiness to buy






4. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






5. Using the authority of position power to order the desired behavior






6. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






7. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






8. A positive feeling or reaction customers have when a buisness or product meets their needs






9. Pricing products by calculating all costs and expenses and adding desired profit






10. The increasing integration of the world economy






11. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






12. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






13. Expert - Referent






14. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






15. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






16. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






17. Emotive - Directive - Reflective - Supportive






18. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






19. A fee or payment based on a percentage of products sold






20. A basic - physical - or extended attribute of a product or purchase






21. The sale of goods or services to the customer by means of the Internet.






22. Small unique inns that offer a full breakfast with a night's stay






23. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






24. Athletic activities and competitions for athletes who do not get paid.






25. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






26. The variation of consumer demand due to a change in price






27. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






28. A type of buisness that has more thatn one location with the same name under the same ownership






29. A single- or multi-day exhibition held at a convention or civic center arena.






30. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






31. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






32. The amount or quanity of goods and services that consumers are willing to buy at various prices






33. A condition of being subject to change or alteration






34. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






35. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






36. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






37. Any recreational activity for which a guest pays a fee






38. A written statement of career goals and the necessary steps to acheive them






39. Any advertising message sent directly to prospective customers via the mail






40. A person who organizes - manages - and takes the risk of owning and operating a buisness






41. The method of selling the customer additional related products tied to one name






42. The area in a lodging facility where support services take place which guests usually do not view






43. Travel for the sole purpose of conducting and individuals or companys buisness






44. The main product that the customer is buying






45. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






46. Consistent hospitality service that exceeds guest expectations.






47. Authority to provide rewards






48. Position - Reward - Coercive






49. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






50. An establishment - such as a restaurant - where a food-and-beverage business competes for customers