Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






2. Any advertising message sent directly to prospective customers via the mail






3. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






4. A positive feeling or reaction customers have when a buisness or product meets their needs






5. A condition of being subject to change or alteration






6. The variation of consumer demand due to a change in price






7. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






8. Authority to provide rewards






9. The increasing integration of the world economy






10. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






11. The area in a hospitality establisment that guests view - such as the entrance and dining room






12. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






13. The money left from a person's gross income after taking out taxes






14. A written statement of career goals and the necessary steps to acheive them






15. Involving the other person in decisions that directly relate to the desired behavior






16. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






17. Referring to others with greater position power and authority who support the desired behavior.






18. The sale of goods or services to the customer by means of the Internet.






19. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






20. Authority granted to a position within the hierarchy of an organization






21. The type of selling whereby one buisness sells goods or services to another buisness






22. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






23. A feature advantage of a product






24. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






25. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






26. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






27. The final stop of a journey - or the goal for travelers






28. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






29. The main product that the customer is buying






30. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






31. The amount or quanity of goods and services that consumers are willing to buy at various prices






32. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






33. Influencing behavior by presenting facts and appealing to logic.






34. A single- or multi-day exhibition held at a convention or civic center arena.






35. The path a travel product takes from producer to the consumer - or traveler






36. Ability to influence the behavior of others






37. The process of getting the product to the consumer






38. The position of an employee at the beggening level of a particular career






39. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






40. A research method whereby a researcher observes the results of changing one or more marketing variables






41. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






42. The area in a lodging facility where support services take place which guests usually do not view






43. Offering rewards or favors to achieve the desired behavior.






44. Enlisting an individual's peers to support the need for the desired behavior.






45. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






46. Athletic activities and competitions for athletes who do not get paid.






47. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






48. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






49. Document that job seekers fill out to help employers screen applicants.






50. Advertising with a goal of developing goodwill or a positive image