Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The main product that the customer is buying






2. A feature advantage of a product






3. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






4. A program in which an airline offers free travel - upgrades - and discounts to program members






5. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






6. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






7. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






8. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






9. A local or regional event with national or possible international appeal that occurs once or annually






10. The type of selling whereby one buisness sells goods or services to another buisness






11. Referring to others with greater position power and authority who support the desired behavior.






12. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






13. Document that job seekers fill out to help employers screen applicants.






14. Advertising with a goal of developing goodwill or a positive image






15. Consistent hospitality service that exceeds guest expectations.






16. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






17. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






18. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






19. Position - Reward - Coercive






20. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






21. A state of being abstract - as are things that cannot be touched






22. Personal characteristics admired by others






23. The granting of authority or power to front-line personnel for handling and solving guests' problems






24. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






25. The path a product takes using intermediaries between the producer and consumer






26. Influencing behavior by presenting facts and appealing to logic.






27. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






28. Generally characterized by multiple levels of management and managers who must manage large numbers of people






29. Generating enthusiasm and commitment by appealing to the other's values or emotions






30. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






31. Goods or services that aid the use of the core product






32. The eventual desired outcome






33. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






34. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






35. The path a product takes without the help of any intermediaries between the producer and consumer






36. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






37. Offering rewards or favors to achieve the desired behavior.






38. A resort property in a specefic location with a concentration of recources or facilities






39. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






40. Expert - Referent






41. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






42. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






43. A positive feeling or reaction customers have when a buisness or product meets their needs






44. The process of getting the product to the consumer






45. The position of an employee at the beggening level of a particular career






46. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






47. The area in a lodging facility that guests view - such as the lobby






48. The amount or quanity of goods and services that consumers are willing to buy at various prices






49. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






50. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.