Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






2. A person who organizes - manages - and takes the risk of owning and operating a buisness






3. A resort property in a specefic location with a concentration of recources or facilities






4. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






5. Authority granted to a position within the hierarchy of an organization






6. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






7. The sale of goods or services to the customer by means of the Internet.






8. Pricing products by calculating all costs and expenses and adding desired profit






9. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






10. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






11. Emotive - Directive - Reflective - Supportive






12. Ethnic variety as well as socioeconomic and gender variety in a group or society






13. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






14. A program in which an airline offers free travel - upgrades - and discounts to program members






15. Advertising with a goal of developing goodwill or a positive image






16. The process of getting the product to the consumer






17. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






18. Offering rewards or favors to achieve the desired behavior.






19. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






20. A condition of being subject to change or alteration






21. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






22. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






23. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






24. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






25. The path a product takes without the help of any intermediaries between the producer and consumer






26. An agent who does not work directly for a travel provider but sells his or her products for a fee






27. Personal characteristics admired by others






28. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






29. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






30. Ability to punish






31. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






32. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






33. Position - Reward - Coercive






34. The path a product takes using intermediaries between the producer and consumer






35. The area in a lodging facility that guests view - such as the lobby






36. A research method whereby a researcher observes the results of changing one or more marketing variables






37. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






38. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






39. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






40. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






41. A written statement of career goals and the necessary steps to acheive them






42. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






43. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






44. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






45. The amount or quanity of goods and services that consumers are willing to buy at various prices






46. The variation of consumer demand due to a change in price






47. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






48. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






49. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






50. Consistent hospitality service that exceeds guest expectations.