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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The type of selling whereby one buisness sells goods or services to another buisness






2. Using the authority of position power to order the desired behavior






3. Authority granted to a position within the hierarchy of an organization






4. A condition of being subject to change or alteration






5. Emotive - Directive - Reflective - Supportive






6. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






7. Expert - Referent






8. The main product that the customer is buying






9. Authority to provide rewards






10. The method of selling the customer additional related products tied to one name






11. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






12. The amount or quanity of goods and services that consumers are willing to buy at various prices






13. Offering rewards or favors to achieve the desired behavior.






14. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






15. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






16. A basic - physical - or extended attribute of a product or purchase






17. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






18. The path a travel product takes from producer to the consumer - or traveler






19. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






20. The sale of goods or services to the customer by means of the Internet.






21. Document that job seekers fill out to help employers screen applicants.






22. Goods or services that aid the use of the core product






23. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






24. A feature advantage of a product






25. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






26. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






27. A type of buisness that has more thatn one location with the same name under the same ownership






28. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






29. The path a product takes without the help of any intermediaries between the producer and consumer






30. Advertising with a goal of developing goodwill or a positive image






31. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






32. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






33. The increasing integration of the world economy






34. The money left from a person's gross income after taking out taxes






35. A program in which an airline offers free travel - upgrades - and discounts to program members






36. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






37. Ability to punish






38. A form of payment that may include wages - benefits - and/ or incentives in return work.






39. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






40. A single- or multi-day exhibition held at a convention or civic center arena.






41. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






42. Generally characterized by multiple levels of management and managers who must manage large numbers of people






43. Generating enthusiasm and commitment by appealing to the other's values or emotions






44. Position - Reward - Coercive






45. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






46. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






47. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






48. Athletic activities and competitions for athletes who do not get paid.






49. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






50. Statistics about consumers based on their knowledge - attitudes - use - or response to a product







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