Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The eventual desired outcome






2. Statistics about where people live.






3. Authority granted to a position within the hierarchy of an organization






4. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






5. A program in which an airline offers free travel - upgrades - and discounts to program members






6. The amount or quanity of goods and services that consumers are willing to buy at various prices






7. The money left from a person's gross income after taking out taxes






8. A research method whereby a researcher observes the results of changing one or more marketing variables






9. A condition of being subject to change or alteration






10. A fee or payment based on a percentage of products sold






11. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






12. Winning approval through praise or flattery






13. The area in a hospitality establisment that guests view - such as the entrance and dining room






14. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






15. Personal characteristics admired by others






16. A person who organizes - manages - and takes the risk of owning and operating a buisness






17. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






18. Consistent hospitality service that exceeds guest expectations.






19. The process of getting the product to the consumer






20. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






21. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






22. A resort property in a specefic location with a concentration of recources or facilities






23. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






24. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






25. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






26. The granting of authority or power to front-line personnel for handling and solving guests' problems






27. Any recreational activity for which a guest pays a fee






28. Involving the other person in decisions that directly relate to the desired behavior






29. The type of selling whereby one buisness sells goods or services to another buisness






30. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






31. Ability to influence the behavior of others






32. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






33. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






34. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






35. A basic - physical - or extended attribute of a product or purchase






36. Offering rewards or favors to achieve the desired behavior.






37. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






38. The area in a lodging facility where support services take place which guests usually do not view






39. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






40. Position - Reward - Coercive






41. The path a product takes without the help of any intermediaries between the producer and consumer






42. The area in a lodging facility that guests view - such as the lobby






43. Authority to provide rewards






44. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






45. The final stop of a journey - or the goal for travelers






46. A written statement of career goals and the necessary steps to acheive them






47. The path a travel product takes from producer to the consumer - or traveler






48. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






49. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






50. Any advertising message sent directly to prospective customers via the mail