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Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






2. A condition of being subject to change or alteration






3. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






4. Pricing products by calculating all costs and expenses and adding desired profit






5. The method of selling the customer additional related products tied to one name






6. The main product that the customer is buying






7. The money left from a person's gross income after taking out taxes






8. Ethnic variety as well as socioeconomic and gender variety in a group or society






9. Ability to punish






10. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






11. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






12. The area in a lodging facility that guests view - such as the lobby






13. The path a travel product takes from producer to the consumer - or traveler






14. A rate based on total sales for the day divided by the total number of sold rooms.






15. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






16. The area in a lodging facility where support services take place which guests usually do not view






17. Travel for the sole purpose of conducting and individuals or companys buisness






18. The area in a hospitality establisment that guests view - such as the entrance and dining room






19. The path a product takes using intermediaries between the producer and consumer






20. An agent who does not work directly for a travel provider but sells his or her products for a fee






21. A program in which an airline offers free travel - upgrades - and discounts to program members






22. A local or regional event with national or possible international appeal that occurs once or annually






23. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






24. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






25. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






26. Position - Reward - Coercive






27. Referring to others with greater position power and authority who support the desired behavior.






28. Authority granted to a position within the hierarchy of an organization






29. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






30. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






31. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






32. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






33. A positive feeling or reaction customers have when a buisness or product meets their needs






34. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






35. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






36. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






37. A form of payment that may include wages - benefits - and/ or incentives in return work.






38. Consistent hospitality service that exceeds guest expectations.






39. A resort property in a specefic location with a concentration of recources or facilities






40. Winning approval through praise or flattery






41. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






42. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






43. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






44. A fee or payment based on a percentage of products sold






45. The path a product takes without the help of any intermediaries between the producer and consumer






46. The sale of goods or services to the customer by means of the Internet.






47. Offering rewards or favors to achieve the desired behavior.






48. The type of selling whereby one buisness sells goods or services to another buisness






49. Any advertising message sent directly to prospective customers via the mail






50. A state of being abstract - as are things that cannot be touched






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