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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.
Ingratiating Appeal
destination resort
economic multiplier
cross-selling
2. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor
Decentralized Organization
advertising
aesthetic pollution
feature
3. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
distribution
Delegation
hub-and-spoke system
Reward Power
4. A condition of being subject to change or alteration
intangibility
guest service agent (GSA)
ecotourism
changeability
5. Ability to punish
business travel
Organizational Power
Coercive Power
concierge
6. The main product that the customer is buying
back of the house (lodging)
core product
business travel
Peer pressure
7. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants
institutional advertising
Directive
dependables
guest or uniformed services
8. Document that job seekers fill out to help employers screen applicants.
ecotourism
job application
Decentralized Organization
average daily rate (ADR)
9. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.
Empowerment
entrepreneur
incentive
exemplary guest service
10. Position - Reward - Coercive
customized tour
Referent Power
Enhancing Power through Alliances
Organizational Power
11. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
Referent Power
Amtrak
indirect channel
back of the house (lodging)
12. The money left from a person's gross income after taking out taxes
guest or uniformed services
frequent-flyer program
commercial site
disposable income
13. The variation of consumer demand due to a change in price
customized tour
front of the house (lodging)
entry-level
elasticity of demand
14. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program
Directive
incentive
Empowerment
Power Tactics
15. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again
entry-level
intangibility
Expert Power
customer loyalty
16. A positive feeling or reaction customers have when a buisness or product meets their needs
franchise
informational interveiw
Reward Power
customer satisfaction
17. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked
Referent Power
Barriers to Delegation
compensation
Power
18. The eventual desired outcome
Authority Commensurate with Responsibility
goal
cross-selling
globalization
19. The area in a lodging facility that guests view - such as the lobby
front of the house (lodging)
Consultation
Referent Power
competitive advantage
20. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
empowerment
customer loyalty
ecotourism
incentive
21. A fee or payment based on a percentage of products sold
Peer pressure
intermediary
empowerment
commission
22. The type of selling whereby one buisness sells goods or services to another buisness
ecotourism
Upward Appeal
buisness-to-buisness selling
direct channel
23. Athletic activities and competitions for athletes who do not get paid.
amateur sports
core product
pprenticeship
destination
24. An establishment - such as a restaurant - where a food-and-beverage business competes for customers
direct channel
commercial site
Emotive
hallmark event
25. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects
ethics
aesthetic pollution
dependables
Peer pressure
26. A form of payment that may include wages - benefits - and/ or incentives in return work.
commission
certification
compensation
back of the house (lodging)
27. A basic - physical - or extended attribute of a product or purchase
competitive advantage
Upward Appeal
feature
Ingratiating Appeal
28. Consistent hospitality service that exceeds guest expectations.
chain
Ingratiating Appeal
exemplary guest service
distribution
29. The final stop of a journey - or the goal for travelers
convention and visitors bureau (CVB)
destination
Peer pressure
compensation
30. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
Decentralized Organization
bed-and-breakfasts (B&Bs)
Directive
chain
31. The amount or quanity of goods and services that consumers are willing to buy at various prices
demand
job application
globalization
empowerment
32. Any recreational activity for which a guest pays a fee
informational interveiw
commercial recreation
average daily rate (ADR)
Position Power
33. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.
Inspirational Appeal
guest or uniformed services
customized tour
concierge
34. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location
exemplary guest service
franchise
economic multiplier
Personal Power
35. Authority granted to a position within the hierarchy of an organization
Ingratiating Appeal
Position Power
Amtrak
front of the house (lodging)
36. Referring to others with greater position power and authority who support the desired behavior.
cross-selling
frequent-flyer program
Upward Appeal
guest satisfaction
37. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
consolidator
dependables
Decentralized Organization
Coercive Power
38. Using the authority of position power to order the desired behavior
customer loyalty
entry-level
geographics
Pulling Rank
39. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
Inspirational Appeal
Authority Commensurate with Responsibility
Bargaining
AIDA model
40. A resort property in a specefic location with a concentration of recources or facilities
destination resort
incentive
globalization
career plan
41. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff
business travel
Reflective
direct channel
AIDA model
42. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
facilitating products
business travel
informational interveiw
institutional advertising
43. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.
indirect channel
feature
concierge
entry-level
44. Travel for the sole purpose of conducting and individuals or companys buisness
consumer show
business travel
benefit
Supportive
45. Advertising with a goal of developing goodwill or a positive image
Peer pressure
institutional advertising
hallmark event
channel of distribution
46. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
diversity
commercial recreation
follow-up
intermediary
47. A rate based on total sales for the day divided by the total number of sold rooms.
average daily rate (ADR)
Pulling Rank
destination
destination marketing
48. Generating enthusiasm and commitment by appealing to the other's values or emotions
institutional advertising
ecotourism
career plan
Inspirational Appeal
49. The path a product takes without the help of any intermediaries between the producer and consumer
commercial recreation
direct channel
Personal Power
aesthetic pollution
50. Any advertising message sent directly to prospective customers via the mail
Position Power
distribution
direct mail
entrepreneur