Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The sale of goods or services to the customer by means of the Internet.






2. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






3. A positive feeling or reaction customers have when a buisness or product meets their needs






4. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






5. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






6. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






7. The path a product takes using intermediaries between the producer and consumer






8. Involving the other person in decisions that directly relate to the desired behavior






9. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






10. The process of getting the product to the consumer






11. Small unique inns that offer a full breakfast with a night's stay






12. Authority to provide rewards






13. An agent who does not work directly for a travel provider but sells his or her products for a fee






14. Influencing behavior by presenting facts and appealing to logic.






15. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






16. Document that job seekers fill out to help employers screen applicants.






17. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






18. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






19. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






20. The eventual desired outcome






21. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






22. A written statement of career goals and the necessary steps to acheive them






23. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






24. Any recreational activity for which a guest pays a fee






25. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






26. Using the authority of position power to order the desired behavior






27. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






28. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






29. Personal characteristics admired by others






30. Ethnic variety as well as socioeconomic and gender variety in a group or society






31. Any advertising message sent directly to prospective customers via the mail






32. The amount or quanity of goods and services that consumers are willing to buy at various prices






33. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






34. The variation of consumer demand due to a change in price






35. Emotive - Directive - Reflective - Supportive






36. Athletic activities and competitions for athletes who do not get paid.






37. A fee or payment based on a percentage of products sold






38. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






39. Enlisting an individual's peers to support the need for the desired behavior.






40. Winning approval through praise or flattery






41. Statistics about where people live.






42. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






43. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






44. The position of an employee at the beggening level of a particular career






45. A feature advantage of a product






46. The path a travel product takes from producer to the consumer - or traveler






47. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






48. A type of buisness that has more thatn one location with the same name under the same ownership






49. Referring to others with greater position power and authority who support the desired behavior.






50. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.