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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The type of selling whereby one buisness sells goods or services to another buisness






2. Personal characteristics admired by others






3. Ability to punish






4. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






5. Pricing products by calculating all costs and expenses and adding desired profit






6. The granting of authority or power to front-line personnel for handling and solving guests' problems






7. Enlisting an individual's peers to support the need for the desired behavior.






8. Verbal or nonverbal signs of a customer's readiness to buy






9. A local or regional event with national or possible international appeal that occurs once or annually






10. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






11. A condition of being subject to change or alteration






12. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






13. The sale of goods or services to the customer by means of the Internet.






14. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






15. The amount or quanity of goods and services that consumers are willing to buy at various prices






16. Authority to provide rewards






17. Any advertising message sent directly to prospective customers via the mail






18. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






19. Statistics about where people live.






20. The final stop of a journey - or the goal for travelers






21. Winning approval through praise or flattery






22. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






23. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






24. Goods or services that aid the use of the core product






25. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






26. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






27. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






28. Ability to influence the behavior of others






29. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






30. Authority granted to a position within the hierarchy of an organization






31. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






32. The area in a lodging facility that guests view - such as the lobby






33. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






34. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






35. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






36. The eventual desired outcome






37. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






38. A basic - physical - or extended attribute of a product or purchase






39. The position of an employee at the beggening level of a particular career






40. The path a product takes without the help of any intermediaries between the producer and consumer






41. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






42. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






43. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






44. The main product that the customer is buying






45. A written statement of career goals and the necessary steps to acheive them






46. Document that job seekers fill out to help employers screen applicants.






47. The area in a hospitality establisment that guests view - such as the entrance and dining room






48. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






49. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






50. A single- or multi-day exhibition held at a convention or civic center arena.







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