Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






2. The granting of authority or power to front-line personnel for handling and solving guests' problems






3. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






4. The path a travel product takes from producer to the consumer - or traveler






5. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






6. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






7. Small unique inns that offer a full breakfast with a night's stay






8. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






9. Goods or services that aid the use of the core product






10. Using the authority of position power to order the desired behavior






11. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






12. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






13. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






14. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






15. A condition of being subject to change or alteration






16. A program in which an airline offers free travel - upgrades - and discounts to program members






17. A person who organizes - manages - and takes the risk of owning and operating a buisness






18. The increasing integration of the world economy






19. Emotive - Directive - Reflective - Supportive






20. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






21. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






22. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






23. Pricing products by calculating all costs and expenses and adding desired profit






24. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






25. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






26. Influencing behavior by presenting facts and appealing to logic.






27. A resort property in a specefic location with a concentration of recources or facilities






28. Personal characteristics admired by others






29. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






30. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






31. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






32. The eventual desired outcome






33. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






34. Consistent hospitality service that exceeds guest expectations.






35. The type of selling whereby one buisness sells goods or services to another buisness






36. A state of being abstract - as are things that cannot be touched






37. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






38. Winning approval through praise or flattery






39. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






40. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






41. The money left from a person's gross income after taking out taxes






42. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






43. Any recreational activity for which a guest pays a fee






44. The path a product takes without the help of any intermediaries between the producer and consumer






45. A rate based on total sales for the day divided by the total number of sold rooms.






46. The final stop of a journey - or the goal for travelers






47. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






48. Statistics about where people live.






49. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






50. A basic - physical - or extended attribute of a product or purchase