Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Small unique inns that offer a full breakfast with a night's stay






2. An agent who does not work directly for a travel provider but sells his or her products for a fee






3. A single- or multi-day exhibition held at a convention or civic center arena.






4. The path a product takes without the help of any intermediaries between the producer and consumer






5. Pricing products by calculating all costs and expenses and adding desired profit






6. A basic - physical - or extended attribute of a product or purchase






7. A research method whereby a researcher observes the results of changing one or more marketing variables






8. A state of being abstract - as are things that cannot be touched






9. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






10. Any recreational activity for which a guest pays a fee






11. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






12. A resort property in a specefic location with a concentration of recources or facilities






13. Advertising with a goal of developing goodwill or a positive image






14. Verbal or nonverbal signs of a customer's readiness to buy






15. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






16. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






17. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






18. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






19. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






20. The eventual desired outcome






21. The process of getting the product to the consumer






22. The sale of goods or services to the customer by means of the Internet.






23. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






24. Specialized knowledge or skill






25. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






26. Offering rewards or favors to achieve the desired behavior.






27. Personal characteristics admired by others






28. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






29. Ability to punish






30. A type of buisness that has more thatn one location with the same name under the same ownership






31. Position - Reward - Coercive






32. The variation of consumer demand due to a change in price






33. A local or regional event with national or possible international appeal that occurs once or annually






34. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






35. A condition of being subject to change or alteration






36. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






37. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






38. A positive feeling or reaction customers have when a buisness or product meets their needs






39. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






40. Authority granted to a position within the hierarchy of an organization






41. The path a product takes using intermediaries between the producer and consumer






42. Athletic activities and competitions for athletes who do not get paid.






43. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






44. A feature advantage of a product






45. Travel for the sole purpose of conducting and individuals or companys buisness






46. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






47. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






48. The increasing integration of the world economy






49. Using the authority of position power to order the desired behavior






50. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.