Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The area in a lodging facility that guests view - such as the lobby






2. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






3. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






4. Offering rewards or favors to achieve the desired behavior.






5. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






6. The process of getting the product to the consumer






7. A resort property in a specefic location with a concentration of recources or facilities






8. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






9. Consistent hospitality service that exceeds guest expectations.






10. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






11. The eventual desired outcome






12. Expert - Referent






13. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






14. The position of an employee at the beggening level of a particular career






15. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






16. Winning approval through praise or flattery






17. Personal characteristics admired by others






18. The area in a hospitality establisment that guests view - such as the entrance and dining room






19. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






20. Authority granted to a position within the hierarchy of an organization






21. Using the authority of position power to order the desired behavior






22. A fee or payment based on a percentage of products sold






23. Ethnic variety as well as socioeconomic and gender variety in a group or society






24. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






25. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






26. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






27. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






28. Emotive - Directive - Reflective - Supportive






29. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






30. The path a product takes without the help of any intermediaries between the producer and consumer






31. Ability to punish






32. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






33. Enlisting an individual's peers to support the need for the desired behavior.






34. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






35. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






36. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






37. A basic - physical - or extended attribute of a product or purchase






38. The path a travel product takes from producer to the consumer - or traveler






39. Goods or services that aid the use of the core product






40. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






41. The variation of consumer demand due to a change in price






42. A positive feeling or reaction customers have when a buisness or product meets their needs






43. The granting of authority or power to front-line personnel for handling and solving guests' problems






44. Any recreational activity for which a guest pays a fee






45. A rate based on total sales for the day divided by the total number of sold rooms.






46. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






47. Influencing behavior by presenting facts and appealing to logic.






48. Document that job seekers fill out to help employers screen applicants.






49. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






50. A single- or multi-day exhibition held at a convention or civic center arena.