Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Document that job seekers fill out to help employers screen applicants.






2. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






3. The area in a lodging facility where support services take place which guests usually do not view






4. A type of buisness that has more thatn one location with the same name under the same ownership






5. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






6. A single- or multi-day exhibition held at a convention or civic center arena.






7. The position of an employee at the beggening level of a particular career






8. A resort property in a specefic location with a concentration of recources or facilities






9. Generally characterized by multiple levels of management and managers who must manage large numbers of people






10. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






11. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






12. A positive feeling or reaction customers have when a buisness or product meets their needs






13. Any recreational activity for which a guest pays a fee






14. Referring to others with greater position power and authority who support the desired behavior.






15. Enlisting an individual's peers to support the need for the desired behavior.






16. Generating enthusiasm and commitment by appealing to the other's values or emotions






17. The type of selling whereby one buisness sells goods or services to another buisness






18. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






19. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






20. The variation of consumer demand due to a change in price






21. The process of getting the product to the consumer






22. A person who organizes - manages - and takes the risk of owning and operating a buisness






23. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






24. Ethnic variety as well as socioeconomic and gender variety in a group or society






25. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






26. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






27. The path a travel product takes from producer to the consumer - or traveler






28. A rate based on total sales for the day divided by the total number of sold rooms.






29. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






30. The path a product takes using intermediaries between the producer and consumer






31. The eventual desired outcome






32. The increasing integration of the world economy






33. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






34. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






35. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






36. A research method whereby a researcher observes the results of changing one or more marketing variables






37. The granting of authority or power to front-line personnel for handling and solving guests' problems






38. Small unique inns that offer a full breakfast with a night's stay






39. A condition of being subject to change or alteration






40. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






41. Ability to punish






42. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






43. A state of being abstract - as are things that cannot be touched






44. The main product that the customer is buying






45. Using the authority of position power to order the desired behavior






46. Specialized knowledge or skill






47. A basic - physical - or extended attribute of a product or purchase






48. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






49. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






50. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.