Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






2. Statistics about where people live.






3. Winning approval through praise or flattery






4. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






5. A form of payment that may include wages - benefits - and/ or incentives in return work.






6. Involving the other person in decisions that directly relate to the desired behavior






7. Ability to influence the behavior of others






8. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






9. A positive feeling or reaction customers have when a buisness or product meets their needs






10. The final stop of a journey - or the goal for travelers






11. Authority granted to a position within the hierarchy of an organization






12. A written statement of career goals and the necessary steps to acheive them






13. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






14. Goods or services that aid the use of the core product






15. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






16. Specialized knowledge or skill






17. A fee or payment based on a percentage of products sold






18. Emotive - Directive - Reflective - Supportive






19. The granting of authority or power to front-line personnel for handling and solving guests' problems






20. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






21. The increasing integration of the world economy






22. Personal characteristics admired by others






23. The position of an employee at the beggening level of a particular career






24. A program in which an airline offers free travel - upgrades - and discounts to program members






25. A basic - physical - or extended attribute of a product or purchase






26. The type of selling whereby one buisness sells goods or services to another buisness






27. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






28. The area in a lodging facility that guests view - such as the lobby






29. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






30. A feature advantage of a product






31. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






32. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






33. A rate based on total sales for the day divided by the total number of sold rooms.






34. The area in a lodging facility where support services take place which guests usually do not view






35. The path a product takes using intermediaries between the producer and consumer






36. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






37. Advertising with a goal of developing goodwill or a positive image






38. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






39. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






40. The main product that the customer is buying






41. Verbal or nonverbal signs of a customer's readiness to buy






42. A state of being abstract - as are things that cannot be touched






43. The variation of consumer demand due to a change in price






44. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






45. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






46. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






47. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






48. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






49. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






50. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.