Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The main product that the customer is buying






2. Statistics about where people live.






3. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






4. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






5. The position of an employee at the beggening level of a particular career






6. A written statement of career goals and the necessary steps to acheive them






7. Authority granted to a position within the hierarchy of an organization






8. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






9. The method of selling the customer additional related products tied to one name






10. The path a travel product takes from producer to the consumer - or traveler






11. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






12. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






13. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






14. An agent who does not work directly for a travel provider but sells his or her products for a fee






15. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






16. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






17. A feature advantage of a product






18. Small unique inns that offer a full breakfast with a night's stay






19. The amount or quanity of goods and services that consumers are willing to buy at various prices






20. Generating enthusiasm and commitment by appealing to the other's values or emotions






21. The final stop of a journey - or the goal for travelers






22. Athletic activities and competitions for athletes who do not get paid.






23. Any recreational activity for which a guest pays a fee






24. The process of getting the product to the consumer






25. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






26. A program in which an airline offers free travel - upgrades - and discounts to program members






27. Ethnic variety as well as socioeconomic and gender variety in a group or society






28. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






29. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






30. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






31. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






32. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






33. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






34. Generally characterized by multiple levels of management and managers who must manage large numbers of people






35. Verbal or nonverbal signs of a customer's readiness to buy






36. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






37. The sale of goods or services to the customer by means of the Internet.






38. A single- or multi-day exhibition held at a convention or civic center arena.






39. A basic - physical - or extended attribute of a product or purchase






40. The variation of consumer demand due to a change in price






41. The path a product takes using intermediaries between the producer and consumer






42. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






43. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






44. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






45. Involving the other person in decisions that directly relate to the desired behavior






46. The increasing integration of the world economy






47. Goods or services that aid the use of the core product






48. A rate based on total sales for the day divided by the total number of sold rooms.






49. A local or regional event with national or possible international appeal that occurs once or annually






50. Consistent hospitality service that exceeds guest expectations.