Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Authority granted to a position within the hierarchy of an organization






2. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






3. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






4. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






5. Ability to influence the behavior of others






6. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






7. Small unique inns that offer a full breakfast with a night's stay






8. A written statement of career goals and the necessary steps to acheive them






9. Document that job seekers fill out to help employers screen applicants.






10. The variation of consumer demand due to a change in price






11. Influencing behavior by presenting facts and appealing to logic.






12. Ethnic variety as well as socioeconomic and gender variety in a group or society






13. The type of selling whereby one buisness sells goods or services to another buisness






14. A person who organizes - manages - and takes the risk of owning and operating a buisness






15. A single- or multi-day exhibition held at a convention or civic center arena.






16. Specialized knowledge or skill






17. The process of getting the product to the consumer






18. Position - Reward - Coercive






19. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






20. The path a travel product takes from producer to the consumer - or traveler






21. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






22. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






23. A type of buisness that has more thatn one location with the same name under the same ownership






24. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






25. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






26. A fee or payment based on a percentage of products sold






27. The money left from a person's gross income after taking out taxes






28. A condition of being subject to change or alteration






29. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






30. Goods or services that aid the use of the core product






31. Using the authority of position power to order the desired behavior






32. A rate based on total sales for the day divided by the total number of sold rooms.






33. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






34. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






35. The amount or quanity of goods and services that consumers are willing to buy at various prices






36. The area in a hospitality establisment that guests view - such as the entrance and dining room






37. Athletic activities and competitions for athletes who do not get paid.






38. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






39. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






40. Generally characterized by multiple levels of management and managers who must manage large numbers of people






41. The area in a lodging facility that guests view - such as the lobby






42. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






43. A program in which an airline offers free travel - upgrades - and discounts to program members






44. A resort property in a specefic location with a concentration of recources or facilities






45. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






46. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






47. The area in a lodging facility where support services take place which guests usually do not view






48. The sale of goods or services to the customer by means of the Internet.






49. Winning approval through praise or flattery






50. Enlisting an individual's peers to support the need for the desired behavior.