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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.
Enhancing Power through Alliances
Upward Appeal
Supportive
intangibility
2. Document that job seekers fill out to help employers screen applicants.
customized tour
direct mail
job application
intangibility
3. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
Supportive
business travel
Peer pressure
Authority Commensurate with Responsibility
4. The path a product takes using intermediaries between the producer and consumer
facilitating products
indirect channel
follow-up
Personal Power
5. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles
Reasoning
ethics
Upward Appeal
disposable income
6. An establishment - such as a restaurant - where a food-and-beverage business competes for customers
commercial site
commercial recreation
elasticity of demand
entrepreneur
7. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
feature
Position Power
dependables
amateur sports
8. A type of buisness that has more thatn one location with the same name under the same ownership
Position Power
chain
destination resort
demographics
9. A local or regional event with national or possible international appeal that occurs once or annually
hallmark event
consolidator
goal
Reasoning
10. A resort property in a specefic location with a concentration of recources or facilities
Power
full-service restaurant
experimental method
destination resort
11. Statistics about consumers based on their knowledge - attitudes - use - or response to a product
Upward Appeal
core product
behavioristics
Centralized Organizations
12. Referring to others with greater position power and authority who support the desired behavior.
Reflective
informational interveiw
Upward Appeal
commercial site
13. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers
cost-plus pricing
Power
charter tour
Delegation
14. The method of selling the customer additional related products tied to one name
cross-selling
globalization
back of the house (lodging)
charter tour
15. Personal characteristics admired by others
empowerment
Referent Power
consolidator
elasticity of demand
16. Ability to punish
front of the house
Coercive Power
compensation
channel of distribution
17. Position - Reward - Coercive
Organizational Power
business travel
dependables
ecotourism
18. The sale of goods or services to the customer by means of the Internet.
e-tail
hospitality-specific traits
chain
average daily rate (ADR)
19. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
Pulling Rank
commercial recreation
informational interveiw
incentive
20. An agent who does not work directly for a travel provider but sells his or her products for a fee
changeability
ethics
intermediary
average daily rate (ADR)
21. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
follow-up
customized tour
Supportive
Centralized Organizations
22. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.
Expert Power
convention and visitors bureau (CVB)
geographics
customized tour
23. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
franchise
compensation
certification
infrastructure
24. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry
AIDA model
front of the house
Referent Power
Directive
25. Expert - Referent
cost-plus pricing
Personal Power
dependables
Expert Power
26. Athletic activities and competitions for athletes who do not get paid.
pprenticeship
amateur sports
Coercive Power
competitive advantage
27. The area in a lodging facility that guests view - such as the lobby
franchise
advertising
Upward Appeal
front of the house (lodging)
28. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet
commercial site
guest service agent (GSA)
Upward Appeal
Empowering Others
29. A condition of being subject to change or alteration
facilitating products
hospitality-specific traits
commercial recreation
changeability
30. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.
pprenticeship
intermediary
guest or uniformed services
back of the house
31. A single- or multi-day exhibition held at a convention or civic center arena.
Authority Commensurate with Responsibility
customer loyalty
consumer show
entry-level
32. Emotive - Directive - Reflective - Supportive
Power and Communication Styles
back of the house
aesthetic pollution
Empowerment
33. Small unique inns that offer a full breakfast with a night's stay
intermediary
bed-and-breakfasts (B&Bs)
demand
advertising
34. Involving the other person in decisions that directly relate to the desired behavior
goal
Consultation
bed-and-breakfasts (B&Bs)
e-tail
35. Offering rewards or favors to achieve the desired behavior.
Barriers to Delegation
Bargaining
bed-and-breakfasts (B&Bs)
commercial site
36. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
advertising
Decentralized Organization
guest satisfaction
Amtrak
37. Pricing products by calculating all costs and expenses and adding desired profit
cost-plus pricing
elasticity of demand
franchise
average daily rate (ADR)
38. The process of getting the product to the consumer
distribution
buisness-to-buisness selling
Directive
dependables
39. Influencing behavior by presenting facts and appealing to logic.
geographics
destination marketing
Organizational Power
Reasoning
40. The variation of consumer demand due to a change in price
elasticity of demand
Directive
distribution
Enhancing Power through Alliances
41. The area in a hospitality establisment that guests view - such as the entrance and dining room
Peer pressure
career plan
front of the house
geographics
42. Goods or services that aid the use of the core product
cross-selling
Expert Power
advertising
facilitating products
43. The amount or quanity of goods and services that consumers are willing to buy at various prices
demand
intangibility
entry-level
diversity
44. A basic - physical - or extended attribute of a product or purchase
feature
guest satisfaction
frequent-flyer program
buying signals
45. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
destination resort
AIDA model
commercial site
Position Power
46. Using the authority of position power to order the desired behavior
facilitating products
front of the house (lodging)
Pulling Rank
Ingratiating Appeal
47. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
chain
exemplary guest service
cross-selling
Centralized Organizations
48. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor
buisness-to-buisness selling
ecotourism
advertising
pprenticeship
49. The area in a lodging facility where support services take place which guests usually do not view
Consultation
direct channel
franchise
back of the house (lodging)
50. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education
average daily rate (ADR)
frequent-flyer program
direct channel
demographics