Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






2. The method of selling the customer additional related products tied to one name






3. The variation of consumer demand due to a change in price






4. The area in a lodging facility that guests view - such as the lobby






5. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






6. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






7. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






8. Personal characteristics admired by others






9. A resort property in a specefic location with a concentration of recources or facilities






10. The granting of authority or power to front-line personnel for handling and solving guests' problems






11. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






12. Document that job seekers fill out to help employers screen applicants.






13. A local or regional event with national or possible international appeal that occurs once or annually






14. Using the authority of position power to order the desired behavior






15. The final stop of a journey - or the goal for travelers






16. A written statement of career goals and the necessary steps to acheive them






17. Referring to others with greater position power and authority who support the desired behavior.






18. The increasing integration of the world economy






19. Offering rewards or favors to achieve the desired behavior.






20. A program in which an airline offers free travel - upgrades - and discounts to program members






21. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






22. Advertising with a goal of developing goodwill or a positive image






23. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






24. Generally characterized by multiple levels of management and managers who must manage large numbers of people






25. A form of payment that may include wages - benefits - and/ or incentives in return work.






26. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






27. The area in a lodging facility where support services take place which guests usually do not view






28. Expert - Referent






29. An agent who does not work directly for a travel provider but sells his or her products for a fee






30. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






31. Athletic activities and competitions for athletes who do not get paid.






32. A research method whereby a researcher observes the results of changing one or more marketing variables






33. Emotive - Directive - Reflective - Supportive






34. Any advertising message sent directly to prospective customers via the mail






35. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






36. A fee or payment based on a percentage of products sold






37. The main product that the customer is buying






38. Consistent hospitality service that exceeds guest expectations.






39. Statistics about where people live.






40. Small unique inns that offer a full breakfast with a night's stay






41. The path a product takes without the help of any intermediaries between the producer and consumer






42. The process of getting the product to the consumer






43. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






44. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






45. A state of being abstract - as are things that cannot be touched






46. A type of buisness that has more thatn one location with the same name under the same ownership






47. A person who organizes - manages - and takes the risk of owning and operating a buisness






48. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






49. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






50. Ethnic variety as well as socioeconomic and gender variety in a group or society