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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






2. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






3. A single- or multi-day exhibition held at a convention or civic center arena.






4. Winning approval through praise or flattery






5. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






6. A fee or payment based on a percentage of products sold






7. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






8. A basic - physical - or extended attribute of a product or purchase






9. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






10. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






11. The process of getting the product to the consumer






12. Ability to punish






13. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






14. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






15. The eventual desired outcome






16. A feature advantage of a product






17. Generally characterized by multiple levels of management and managers who must manage large numbers of people






18. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






19. Advertising with a goal of developing goodwill or a positive image






20. The position of an employee at the beggening level of a particular career






21. A positive feeling or reaction customers have when a buisness or product meets their needs






22. A rate based on total sales for the day divided by the total number of sold rooms.






23. An agent who does not work directly for a travel provider but sells his or her products for a fee






24. Emotive - Directive - Reflective - Supportive






25. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






26. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






27. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






28. Document that job seekers fill out to help employers screen applicants.






29. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






30. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






31. The area in a hospitality establisment that guests view - such as the entrance and dining room






32. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






33. A type of buisness that has more thatn one location with the same name under the same ownership






34. A form of payment that may include wages - benefits - and/ or incentives in return work.






35. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






36. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






37. Statistics about where people live.






38. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






39. Ethnic variety as well as socioeconomic and gender variety in a group or society






40. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






41. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






42. The path a product takes without the help of any intermediaries between the producer and consumer






43. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






44. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






45. The final stop of a journey - or the goal for travelers






46. The main product that the customer is buying






47. Referring to others with greater position power and authority who support the desired behavior.






48. Athletic activities and competitions for athletes who do not get paid.






49. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






50. The area in a lodging facility that guests view - such as the lobby