Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Influencing behavior by presenting facts and appealing to logic.






2. A person who organizes - manages - and takes the risk of owning and operating a buisness






3. Verbal or nonverbal signs of a customer's readiness to buy






4. The main product that the customer is buying






5. Expert - Referent






6. The area in a lodging facility that guests view - such as the lobby






7. A type of buisness that has more thatn one location with the same name under the same ownership






8. The type of selling whereby one buisness sells goods or services to another buisness






9. The variation of consumer demand due to a change in price






10. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






11. A condition of being subject to change or alteration






12. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






13. Goods or services that aid the use of the core product






14. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






15. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






16. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






17. A basic - physical - or extended attribute of a product or purchase






18. The area in a hospitality establisment that guests view - such as the entrance and dining room






19. Offering rewards or favors to achieve the desired behavior.






20. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






21. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






22. A local or regional event with national or possible international appeal that occurs once or annually






23. Statistics about where people live.






24. Specialized knowledge or skill






25. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






26. A fee or payment based on a percentage of products sold






27. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






28. The money left from a person's gross income after taking out taxes






29. The increasing integration of the world economy






30. An agent who does not work directly for a travel provider but sells his or her products for a fee






31. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






32. Ability to influence the behavior of others






33. Small unique inns that offer a full breakfast with a night's stay






34. Authority granted to a position within the hierarchy of an organization






35. The final stop of a journey - or the goal for travelers






36. Enlisting an individual's peers to support the need for the desired behavior.






37. The method of selling the customer additional related products tied to one name






38. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






39. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






40. A resort property in a specefic location with a concentration of recources or facilities






41. Advertising with a goal of developing goodwill or a positive image






42. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






43. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






44. Referring to others with greater position power and authority who support the desired behavior.






45. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






46. The granting of authority or power to front-line personnel for handling and solving guests' problems






47. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






48. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






49. A state of being abstract - as are things that cannot be touched






50. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible