Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Generally characterized by multiple levels of management and managers who must manage large numbers of people






2. Emotive - Directive - Reflective - Supportive






3. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






4. The final stop of a journey - or the goal for travelers






5. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






6. The main product that the customer is buying






7. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






8. Travel for the sole purpose of conducting and individuals or companys buisness






9. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






10. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






11. A state of being abstract - as are things that cannot be touched






12. A type of buisness that has more thatn one location with the same name under the same ownership






13. Ability to punish






14. A single- or multi-day exhibition held at a convention or civic center arena.






15. A research method whereby a researcher observes the results of changing one or more marketing variables






16. Document that job seekers fill out to help employers screen applicants.






17. A local or regional event with national or possible international appeal that occurs once or annually






18. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






19. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






20. Expert - Referent






21. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






22. Authority to provide rewards






23. A feature advantage of a product






24. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






25. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






26. The increasing integration of the world economy






27. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






28. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






29. Personal characteristics admired by others






30. A resort property in a specefic location with a concentration of recources or facilities






31. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






32. A positive feeling or reaction customers have when a buisness or product meets their needs






33. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






34. Referring to others with greater position power and authority who support the desired behavior.






35. Enlisting an individual's peers to support the need for the desired behavior.






36. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






37. Any advertising message sent directly to prospective customers via the mail






38. A program in which an airline offers free travel - upgrades - and discounts to program members






39. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






40. Small unique inns that offer a full breakfast with a night's stay






41. A basic - physical - or extended attribute of a product or purchase






42. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






43. Specialized knowledge or skill






44. A person who organizes - manages - and takes the risk of owning and operating a buisness






45. A fee or payment based on a percentage of products sold






46. The path a travel product takes from producer to the consumer - or traveler






47. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






48. Pricing products by calculating all costs and expenses and adding desired profit






49. A condition of being subject to change or alteration






50. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes