Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Verbal or nonverbal signs of a customer's readiness to buy






2. Using the authority of position power to order the desired behavior






3. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






4. The path a product takes using intermediaries between the producer and consumer






5. A positive feeling or reaction customers have when a buisness or product meets their needs






6. A basic - physical - or extended attribute of a product or purchase






7. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






8. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






9. Document that job seekers fill out to help employers screen applicants.






10. The path a travel product takes from producer to the consumer - or traveler






11. The increasing integration of the world economy






12. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






13. The process of getting the product to the consumer






14. Involving the other person in decisions that directly relate to the desired behavior






15. Advertising with a goal of developing goodwill or a positive image






16. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






17. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






18. The position of an employee at the beggening level of a particular career






19. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






20. Pricing products by calculating all costs and expenses and adding desired profit






21. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






22. A local or regional event with national or possible international appeal that occurs once or annually






23. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






24. The final stop of a journey - or the goal for travelers






25. Authority to provide rewards






26. Any recreational activity for which a guest pays a fee






27. A research method whereby a researcher observes the results of changing one or more marketing variables






28. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






29. The area in a lodging facility where support services take place which guests usually do not view






30. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






31. The main product that the customer is buying






32. Ability to influence the behavior of others






33. The sale of goods or services to the customer by means of the Internet.






34. A single- or multi-day exhibition held at a convention or civic center arena.






35. Generating enthusiasm and commitment by appealing to the other's values or emotions






36. The area in a lodging facility that guests view - such as the lobby






37. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






38. A written statement of career goals and the necessary steps to acheive them






39. A form of payment that may include wages - benefits - and/ or incentives in return work.






40. Athletic activities and competitions for athletes who do not get paid.






41. The amount or quanity of goods and services that consumers are willing to buy at various prices






42. Consistent hospitality service that exceeds guest expectations.






43. A person who organizes - manages - and takes the risk of owning and operating a buisness






44. A fee or payment based on a percentage of products sold






45. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






46. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






47. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






48. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






49. Expert - Referent






50. The path a product takes without the help of any intermediaries between the producer and consumer