Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The position of an employee at the beggening level of a particular career






2. Consistent hospitality service that exceeds guest expectations.






3. Travel for the sole purpose of conducting and individuals or companys buisness






4. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






5. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






6. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






7. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






8. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






9. The variation of consumer demand due to a change in price






10. A person who organizes - manages - and takes the risk of owning and operating a buisness






11. A positive feeling or reaction customers have when a buisness or product meets their needs






12. The increasing integration of the world economy






13. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






14. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






15. A condition of being subject to change or alteration






16. Personal characteristics admired by others






17. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






18. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






19. Specialized knowledge or skill






20. Offering rewards or favors to achieve the desired behavior.






21. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






22. Pricing products by calculating all costs and expenses and adding desired profit






23. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






24. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






25. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






26. Ethnic variety as well as socioeconomic and gender variety in a group or society






27. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






28. Authority granted to a position within the hierarchy of an organization






29. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






30. The money left from a person's gross income after taking out taxes






31. Referring to others with greater position power and authority who support the desired behavior.






32. A feature advantage of a product






33. An agent who does not work directly for a travel provider but sells his or her products for a fee






34. A basic - physical - or extended attribute of a product or purchase






35. A form of payment that may include wages - benefits - and/ or incentives in return work.






36. Position - Reward - Coercive






37. The path a product takes without the help of any intermediaries between the producer and consumer






38. Generally characterized by multiple levels of management and managers who must manage large numbers of people






39. Generating enthusiasm and commitment by appealing to the other's values or emotions






40. Authority to provide rewards






41. Influencing behavior by presenting facts and appealing to logic.






42. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






43. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






44. The type of selling whereby one buisness sells goods or services to another buisness






45. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






46. The process of getting the product to the consumer






47. Emotive - Directive - Reflective - Supportive






48. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






49. A single- or multi-day exhibition held at a convention or civic center arena.






50. Statistics about consumers based on their knowledge - attitudes - use - or response to a product