Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The final stop of a journey - or the goal for travelers






2. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






3. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






4. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






5. Involving the other person in decisions that directly relate to the desired behavior






6. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






7. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






8. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






9. Goods or services that aid the use of the core product






10. The amount or quanity of goods and services that consumers are willing to buy at various prices






11. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






12. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






13. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






14. Winning approval through praise or flattery






15. A condition of being subject to change or alteration






16. A program in which an airline offers free travel - upgrades - and discounts to program members






17. Offering rewards or favors to achieve the desired behavior.






18. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






19. Ability to influence the behavior of others






20. A fee or payment based on a percentage of products sold






21. The area in a lodging facility where support services take place which guests usually do not view






22. A resort property in a specefic location with a concentration of recources or facilities






23. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






24. The path a travel product takes from producer to the consumer - or traveler






25. A research method whereby a researcher observes the results of changing one or more marketing variables






26. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






27. A feature advantage of a product






28. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






29. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






30. The area in a hospitality establisment that guests view - such as the entrance and dining room






31. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






32. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






33. A type of buisness that has more thatn one location with the same name under the same ownership






34. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






35. Generally characterized by multiple levels of management and managers who must manage large numbers of people






36. The method of selling the customer additional related products tied to one name






37. Consistent hospitality service that exceeds guest expectations.






38. Ethnic variety as well as socioeconomic and gender variety in a group or society






39. A person who organizes - manages - and takes the risk of owning and operating a buisness






40. A local or regional event with national or possible international appeal that occurs once or annually






41. Expert - Referent






42. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






43. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






44. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






45. Athletic activities and competitions for athletes who do not get paid.






46. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






47. Position - Reward - Coercive






48. Personal characteristics admired by others






49. The main product that the customer is buying






50. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table