Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






2. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






3. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






4. A condition of being subject to change or alteration






5. Ability to punish






6. The main product that the customer is buying






7. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






8. Document that job seekers fill out to help employers screen applicants.






9. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






10. Position - Reward - Coercive






11. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






12. The money left from a person's gross income after taking out taxes






13. The variation of consumer demand due to a change in price






14. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






15. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






16. A positive feeling or reaction customers have when a buisness or product meets their needs






17. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






18. The eventual desired outcome






19. The area in a lodging facility that guests view - such as the lobby






20. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






21. A fee or payment based on a percentage of products sold






22. The type of selling whereby one buisness sells goods or services to another buisness






23. Athletic activities and competitions for athletes who do not get paid.






24. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






25. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






26. A form of payment that may include wages - benefits - and/ or incentives in return work.






27. A basic - physical - or extended attribute of a product or purchase






28. Consistent hospitality service that exceeds guest expectations.






29. The final stop of a journey - or the goal for travelers






30. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






31. The amount or quanity of goods and services that consumers are willing to buy at various prices






32. Any recreational activity for which a guest pays a fee






33. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






34. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






35. Authority granted to a position within the hierarchy of an organization






36. Referring to others with greater position power and authority who support the desired behavior.






37. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






38. Using the authority of position power to order the desired behavior






39. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






40. A resort property in a specefic location with a concentration of recources or facilities






41. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






42. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






43. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






44. Travel for the sole purpose of conducting and individuals or companys buisness






45. Advertising with a goal of developing goodwill or a positive image






46. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






47. A rate based on total sales for the day divided by the total number of sold rooms.






48. Generating enthusiasm and commitment by appealing to the other's values or emotions






49. The path a product takes without the help of any intermediaries between the producer and consumer






50. Any advertising message sent directly to prospective customers via the mail