Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






2. A program in which an airline offers free travel - upgrades - and discounts to program members






3. Generally characterized by multiple levels of management and managers who must manage large numbers of people






4. An agent who does not work directly for a travel provider but sells his or her products for a fee






5. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






6. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






7. A person who organizes - manages - and takes the risk of owning and operating a buisness






8. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






9. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






10. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






11. Authority granted to a position within the hierarchy of an organization






12. Ability to punish






13. Ability to influence the behavior of others






14. The money left from a person's gross income after taking out taxes






15. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






16. A rate based on total sales for the day divided by the total number of sold rooms.






17. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






18. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






19. The eventual desired outcome






20. Involving the other person in decisions that directly relate to the desired behavior






21. The method of selling the customer additional related products tied to one name






22. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






23. Verbal or nonverbal signs of a customer's readiness to buy






24. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






25. Travel for the sole purpose of conducting and individuals or companys buisness






26. A feature advantage of a product






27. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






28. A local or regional event with national or possible international appeal that occurs once or annually






29. Any advertising message sent directly to prospective customers via the mail






30. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






31. Goods or services that aid the use of the core product






32. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






33. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






34. Influencing behavior by presenting facts and appealing to logic.






35. A basic - physical - or extended attribute of a product or purchase






36. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






37. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






38. A state of being abstract - as are things that cannot be touched






39. Consistent hospitality service that exceeds guest expectations.






40. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






41. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






42. Enlisting an individual's peers to support the need for the desired behavior.






43. The area in a hospitality establisment that guests view - such as the entrance and dining room






44. A single- or multi-day exhibition held at a convention or civic center arena.






45. Small unique inns that offer a full breakfast with a night's stay






46. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






47. The type of selling whereby one buisness sells goods or services to another buisness






48. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






49. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






50. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken