Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






2. An agent who does not work directly for a travel provider but sells his or her products for a fee






3. Document that job seekers fill out to help employers screen applicants.






4. The type of selling whereby one buisness sells goods or services to another buisness






5. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






6. Involving the other person in decisions that directly relate to the desired behavior






7. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






8. A feature advantage of a product






9. The process of getting the product to the consumer






10. Ability to influence the behavior of others






11. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






12. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






13. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






14. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






15. Consistent hospitality service that exceeds guest expectations.






16. Advertising with a goal of developing goodwill or a positive image






17. Offering rewards or favors to achieve the desired behavior.






18. Statistics about where people live.






19. A written statement of career goals and the necessary steps to acheive them






20. Winning approval through praise or flattery






21. A person who organizes - manages - and takes the risk of owning and operating a buisness






22. Athletic activities and competitions for athletes who do not get paid.






23. Travel for the sole purpose of conducting and individuals or companys buisness






24. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






25. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






26. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






27. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






28. Small unique inns that offer a full breakfast with a night's stay






29. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






30. Position - Reward - Coercive






31. Enlisting an individual's peers to support the need for the desired behavior.






32. Goods or services that aid the use of the core product






33. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






34. A rate based on total sales for the day divided by the total number of sold rooms.






35. A condition of being subject to change or alteration






36. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






37. The increasing integration of the world economy






38. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






39. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






40. Ethnic variety as well as socioeconomic and gender variety in a group or society






41. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






42. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






43. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






44. The eventual desired outcome






45. A resort property in a specefic location with a concentration of recources or facilities






46. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






47. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






48. Ability to punish






49. Any advertising message sent directly to prospective customers via the mail






50. Verbal or nonverbal signs of a customer's readiness to buy