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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Influencing behavior by presenting facts and appealing to logic.
Reasoning
Coercive Power
Peer pressure
dependables
2. A person who organizes - manages - and takes the risk of owning and operating a buisness
hospitality-specific traits
Empowerment
entrepreneur
frequent-flyer program
3. Verbal or nonverbal signs of a customer's readiness to buy
entry-level
bed-and-breakfasts (B&Bs)
buying signals
Emotive
4. The main product that the customer is buying
job application
pprenticeship
core product
disposable income
5. Expert - Referent
guest satisfaction
career plan
Personal Power
cross-selling
6. The area in a lodging facility that guests view - such as the lobby
pprenticeship
front of the house (lodging)
franchise
Empowering Others
7. A type of buisness that has more thatn one location with the same name under the same ownership
front of the house (lodging)
chain
Inspirational Appeal
Supportive
8. The type of selling whereby one buisness sells goods or services to another buisness
Ingratiating Appeal
Inspirational Appeal
buisness-to-buisness selling
hub-and-spoke system
9. The variation of consumer demand due to a change in price
Coercive Power
elasticity of demand
geographics
Enhancing Power through Alliances
10. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects
average daily rate (ADR)
aesthetic pollution
convention and visitors bureau (CVB)
Barriers to Delegation
11. A condition of being subject to change or alteration
Power and Communication Styles
changeability
certification
buying signals
12. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes
hub-and-spoke system
Power Tactics
intermediary
Excessively centralized organization
13. Goods or services that aid the use of the core product
Amtrak
Coercive Power
facilitating products
intangibility
14. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education
hub-and-spoke system
competitive advantage
demographics
Empowering Others
15. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
Centralized Organizations
customer satisfaction
compensation
infrastructure
16. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills
convention and visitors bureau (CVB)
full-service restaurant
hospitality-specific traits
average daily rate (ADR)
17. A basic - physical - or extended attribute of a product or purchase
customized tour
customer satisfaction
AIDA model
feature
18. The area in a hospitality establisment that guests view - such as the entrance and dining room
front of the house
average daily rate (ADR)
Upward Appeal
buying signals
19. Offering rewards or favors to achieve the desired behavior.
direct channel
Supportive
Bargaining
customer satisfaction
20. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
Barriers to Delegation
Personal Power
benefit
Emotive
21. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff
Peer pressure
business travel
Reflective
Centralized Organizations
22. A local or regional event with national or possible international appeal that occurs once or annually
hallmark event
advertising
job application
destination
23. Statistics about where people live.
front of the house (lodging)
geographics
Pulling Rank
Amtrak
24. Specialized knowledge or skill
Expert Power
hallmark event
channel of distribution
economic multiplier
25. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
hub-and-spoke system
direct channel
e-tail
Decentralized Organization
26. A fee or payment based on a percentage of products sold
diversity
guest or uniformed services
commission
pprenticeship
27. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.
Enhancing Power through Alliances
goal
Power Tactics
compensation
28. The money left from a person's gross income after taking out taxes
demand
Supportive
goal
disposable income
29. The increasing integration of the world economy
direct mail
full-service restaurant
channel of distribution
globalization
30. An agent who does not work directly for a travel provider but sells his or her products for a fee
consolidator
intermediary
demographics
commission
31. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
ecotourism
franchise
guest satisfaction
dependables
32. Ability to influence the behavior of others
Power
direct channel
Decentralized Organization
Supportive
33. Small unique inns that offer a full breakfast with a night's stay
bed-and-breakfasts (B&Bs)
Consultation
aesthetic pollution
changeability
34. Authority granted to a position within the hierarchy of an organization
intangibility
front of the house (lodging)
certification
Position Power
35. The final stop of a journey - or the goal for travelers
Consultation
demand
charter tour
destination
36. Enlisting an individual's peers to support the need for the desired behavior.
Peer pressure
Emotive
charter tour
e-tail
37. The method of selling the customer additional related products tied to one name
cross-selling
job application
Referent Power
frequent-flyer program
38. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
follow-up
entry-level
disposable income
customer satisfaction
39. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
Reflective
hallmark event
dependables
direct channel
40. A resort property in a specefic location with a concentration of recources or facilities
geographics
intangibility
Personal Power
destination resort
41. Advertising with a goal of developing goodwill or a positive image
career plan
institutional advertising
entry-level
Supportive
42. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location
Organizational Power
Referent Power
franchise
compensation
43. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
Directive
Coercive Power
competitive advantage
Delegation
44. Referring to others with greater position power and authority who support the desired behavior.
Upward Appeal
intermediary
Amtrak
destination marketing
45. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
Amtrak
behavioristics
Authority Commensurate with Responsibility
consolidator
46. The granting of authority or power to front-line personnel for handling and solving guests' problems
e-tail
compensation
Reflective
empowerment
47. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism
disposable income
full-service restaurant
infrastructure
facilitating products
48. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.
business travel
customized tour
Power and Communication Styles
Decentralized Organization
49. A state of being abstract - as are things that cannot be touched
elasticity of demand
intangibility
infrastructure
Centralized Organizations
50. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible
destination marketing
destination
Pulling Rank
Reward Power