Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






2. The eventual desired outcome






3. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






4. Generally characterized by multiple levels of management and managers who must manage large numbers of people






5. The area in a lodging facility where support services take place which guests usually do not view






6. Enlisting an individual's peers to support the need for the desired behavior.






7. Goods or services that aid the use of the core product






8. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






9. Referring to others with greater position power and authority who support the desired behavior.






10. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






11. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






12. Position - Reward - Coercive






13. Offering rewards or favors to achieve the desired behavior.






14. The sale of goods or services to the customer by means of the Internet.






15. Ethnic variety as well as socioeconomic and gender variety in a group or society






16. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






17. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






18. Influencing behavior by presenting facts and appealing to logic.






19. The increasing integration of the world economy






20. A basic - physical - or extended attribute of a product or purchase






21. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






22. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






23. The area in a lodging facility that guests view - such as the lobby






24. Pricing products by calculating all costs and expenses and adding desired profit






25. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






26. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






27. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






28. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






29. A single- or multi-day exhibition held at a convention or civic center arena.






30. The final stop of a journey - or the goal for travelers






31. An agent who does not work directly for a travel provider but sells his or her products for a fee






32. Travel for the sole purpose of conducting and individuals or companys buisness






33. The type of selling whereby one buisness sells goods or services to another buisness






34. Athletic activities and competitions for athletes who do not get paid.






35. Using the authority of position power to order the desired behavior






36. The area in a hospitality establisment that guests view - such as the entrance and dining room






37. A fee or payment based on a percentage of products sold






38. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






39. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






40. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






41. The variation of consumer demand due to a change in price






42. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






43. A program in which an airline offers free travel - upgrades - and discounts to program members






44. Advertising with a goal of developing goodwill or a positive image






45. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






46. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






47. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






48. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






49. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






50. A condition of being subject to change or alteration