Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






2. A basic - physical - or extended attribute of a product or purchase






3. The sale of goods or services to the customer by means of the Internet.






4. Generally characterized by multiple levels of management and managers who must manage large numbers of people






5. The money left from a person's gross income after taking out taxes






6. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






7. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






8. A research method whereby a researcher observes the results of changing one or more marketing variables






9. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






10. A type of buisness that has more thatn one location with the same name under the same ownership






11. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






12. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






13. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






14. Any recreational activity for which a guest pays a fee






15. The path a product takes without the help of any intermediaries between the producer and consumer






16. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






17. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






18. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






19. Advertising with a goal of developing goodwill or a positive image






20. Involving the other person in decisions that directly relate to the desired behavior






21. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






22. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






23. Travel for the sole purpose of conducting and individuals or companys buisness






24. Ability to punish






25. A positive feeling or reaction customers have when a buisness or product meets their needs






26. A feature advantage of a product






27. Expert - Referent






28. The path a travel product takes from producer to the consumer - or traveler






29. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






30. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






31. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






32. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






33. Any advertising message sent directly to prospective customers via the mail






34. Athletic activities and competitions for athletes who do not get paid.






35. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






36. The granting of authority or power to front-line personnel for handling and solving guests' problems






37. A rate based on total sales for the day divided by the total number of sold rooms.






38. Generating enthusiasm and commitment by appealing to the other's values or emotions






39. The increasing integration of the world economy






40. Pricing products by calculating all costs and expenses and adding desired profit






41. Verbal or nonverbal signs of a customer's readiness to buy






42. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






43. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






44. The main product that the customer is buying






45. Enlisting an individual's peers to support the need for the desired behavior.






46. The type of selling whereby one buisness sells goods or services to another buisness






47. A written statement of career goals and the necessary steps to acheive them






48. The method of selling the customer additional related products tied to one name






49. The process of getting the product to the consumer






50. The area in a lodging facility that guests view - such as the lobby






Can you answer 50 questions in 15 minutes?



Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests