Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A program in which an airline offers free travel - upgrades - and discounts to program members






2. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






3. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






4. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






5. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






6. Position - Reward - Coercive






7. A research method whereby a researcher observes the results of changing one or more marketing variables






8. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






9. A written statement of career goals and the necessary steps to acheive them






10. Any advertising message sent directly to prospective customers via the mail






11. Any recreational activity for which a guest pays a fee






12. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






13. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






14. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






15. Enlisting an individual's peers to support the need for the desired behavior.






16. Advertising with a goal of developing goodwill or a positive image






17. The area in a lodging facility that guests view - such as the lobby






18. Document that job seekers fill out to help employers screen applicants.






19. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






20. Verbal or nonverbal signs of a customer's readiness to buy






21. Small unique inns that offer a full breakfast with a night's stay






22. The sale of goods or services to the customer by means of the Internet.






23. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






24. The area in a hospitality establisment that guests view - such as the entrance and dining room






25. Generally characterized by multiple levels of management and managers who must manage large numbers of people






26. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






27. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






28. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






29. A basic - physical - or extended attribute of a product or purchase






30. Goods or services that aid the use of the core product






31. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






32. Using the authority of position power to order the desired behavior






33. The granting of authority or power to front-line personnel for handling and solving guests' problems






34. The position of an employee at the beggening level of a particular career






35. Consistent hospitality service that exceeds guest expectations.






36. A type of buisness that has more thatn one location with the same name under the same ownership






37. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






38. Ability to punish






39. A form of payment that may include wages - benefits - and/ or incentives in return work.






40. A local or regional event with national or possible international appeal that occurs once or annually






41. A rate based on total sales for the day divided by the total number of sold rooms.






42. Influencing behavior by presenting facts and appealing to logic.






43. The process of getting the product to the consumer






44. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






45. Ethnic variety as well as socioeconomic and gender variety in a group or society






46. A state of being abstract - as are things that cannot be touched






47. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






48. A person who organizes - manages - and takes the risk of owning and operating a buisness






49. Athletic activities and competitions for athletes who do not get paid.






50. A feature advantage of a product