Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






2. The path a product takes using intermediaries between the producer and consumer






3. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






4. A resort property in a specefic location with a concentration of recources or facilities






5. Ability to influence the behavior of others






6. The eventual desired outcome






7. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






8. Authority granted to a position within the hierarchy of an organization






9. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






10. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






11. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






12. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






13. A feature advantage of a product






14. The area in a lodging facility that guests view - such as the lobby






15. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






16. Advertising with a goal of developing goodwill or a positive image






17. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






18. A state of being abstract - as are things that cannot be touched






19. A basic - physical - or extended attribute of a product or purchase






20. Offering rewards or favors to achieve the desired behavior.






21. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






22. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






23. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






24. The area in a lodging facility where support services take place which guests usually do not view






25. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






26. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






27. Generally characterized by multiple levels of management and managers who must manage large numbers of people






28. Ethnic variety as well as socioeconomic and gender variety in a group or society






29. The area in a hospitality establisment that guests view - such as the entrance and dining room






30. Pricing products by calculating all costs and expenses and adding desired profit






31. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






32. The process of getting the product to the consumer






33. A person who organizes - manages - and takes the risk of owning and operating a buisness






34. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






35. The variation of consumer demand due to a change in price






36. A research method whereby a researcher observes the results of changing one or more marketing variables






37. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






38. The final stop of a journey - or the goal for travelers






39. Emotive - Directive - Reflective - Supportive






40. The path a travel product takes from producer to the consumer - or traveler






41. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






42. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






43. Winning approval through praise or flattery






44. Athletic activities and competitions for athletes who do not get paid.






45. A program in which an airline offers free travel - upgrades - and discounts to program members






46. A fee or payment based on a percentage of products sold






47. Specialized knowledge or skill






48. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






49. Any advertising message sent directly to prospective customers via the mail






50. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects