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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






2. Referring to others with greater position power and authority who support the desired behavior.






3. A written statement of career goals and the necessary steps to acheive them






4. The eventual desired outcome






5. The money left from a person's gross income after taking out taxes






6. Advertising with a goal of developing goodwill or a positive image






7. The area in a lodging facility that guests view - such as the lobby






8. Consistent hospitality service that exceeds guest expectations.






9. The increasing integration of the world economy






10. The main product that the customer is buying






11. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






12. Influencing behavior by presenting facts and appealing to logic.






13. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






14. Statistics about where people live.






15. A resort property in a specefic location with a concentration of recources or facilities






16. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






17. Using the authority of position power to order the desired behavior






18. The path a travel product takes from producer to the consumer - or traveler






19. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






20. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






21. Any recreational activity for which a guest pays a fee






22. The process of getting the product to the consumer






23. A rate based on total sales for the day divided by the total number of sold rooms.






24. Expert - Referent






25. The position of an employee at the beggening level of a particular career






26. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






27. Specialized knowledge or skill






28. Authority to provide rewards






29. Athletic activities and competitions for athletes who do not get paid.






30. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






31. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






32. A feature advantage of a product






33. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






34. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






35. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






36. A program in which an airline offers free travel - upgrades - and discounts to program members






37. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






38. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






39. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






40. Position - Reward - Coercive






41. Winning approval through praise or flattery






42. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






43. Generally characterized by multiple levels of management and managers who must manage large numbers of people






44. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






45. The area in a lodging facility where support services take place which guests usually do not view






46. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






47. The sale of goods or services to the customer by means of the Internet.






48. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






49. A fee or payment based on a percentage of products sold






50. An establishment - such as a restaurant - where a food-and-beverage business competes for customers







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