Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






2. Any advertising message sent directly to prospective customers via the mail






3. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






4. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






5. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






6. A written statement of career goals and the necessary steps to acheive them






7. The area in a hospitality establisment that guests view - such as the entrance and dining room






8. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






9. The increasing integration of the world economy






10. A positive feeling or reaction customers have when a buisness or product meets their needs






11. An agent who does not work directly for a travel provider but sells his or her products for a fee






12. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






13. A single- or multi-day exhibition held at a convention or civic center arena.






14. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






15. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






16. A fee or payment based on a percentage of products sold






17. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






18. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






19. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






20. The sale of goods or services to the customer by means of the Internet.






21. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






22. The amount or quanity of goods and services that consumers are willing to buy at various prices






23. Any recreational activity for which a guest pays a fee






24. The path a product takes using intermediaries between the producer and consumer






25. A person who organizes - manages - and takes the risk of owning and operating a buisness






26. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






27. A basic - physical - or extended attribute of a product or purchase






28. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






29. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






30. Verbal or nonverbal signs of a customer's readiness to buy






31. The area in a lodging facility that guests view - such as the lobby






32. The money left from a person's gross income after taking out taxes






33. Ability to punish






34. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






35. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






36. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






37. The process of getting the product to the consumer






38. Influencing behavior by presenting facts and appealing to logic.






39. Generating enthusiasm and commitment by appealing to the other's values or emotions






40. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






41. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






42. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






43. The path a travel product takes from producer to the consumer - or traveler






44. The position of an employee at the beggening level of a particular career






45. A type of buisness that has more thatn one location with the same name under the same ownership






46. Pricing products by calculating all costs and expenses and adding desired profit






47. A rate based on total sales for the day divided by the total number of sold rooms.






48. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






49. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






50. Involving the other person in decisions that directly relate to the desired behavior