Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Verbal or nonverbal signs of a customer's readiness to buy






2. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






3. The amount or quanity of goods and services that consumers are willing to buy at various prices






4. Authority granted to a position within the hierarchy of an organization






5. A positive feeling or reaction customers have when a buisness or product meets their needs






6. A written statement of career goals and the necessary steps to acheive them






7. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






8. Travel for the sole purpose of conducting and individuals or companys buisness






9. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






10. A form of payment that may include wages - benefits - and/ or incentives in return work.






11. A rate based on total sales for the day divided by the total number of sold rooms.






12. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






13. Expert - Referent






14. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






15. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






16. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






17. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






18. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






19. The money left from a person's gross income after taking out taxes






20. Influencing behavior by presenting facts and appealing to logic.






21. The method of selling the customer additional related products tied to one name






22. Generating enthusiasm and commitment by appealing to the other's values or emotions






23. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






24. The variation of consumer demand due to a change in price






25. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






26. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






27. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






28. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






29. Position - Reward - Coercive






30. The granting of authority or power to front-line personnel for handling and solving guests' problems






31. The sale of goods or services to the customer by means of the Internet.






32. Advertising with a goal of developing goodwill or a positive image






33. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






34. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






35. A type of buisness that has more thatn one location with the same name under the same ownership






36. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






37. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






38. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






39. Document that job seekers fill out to help employers screen applicants.






40. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






41. Authority to provide rewards






42. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






43. The path a product takes using intermediaries between the producer and consumer






44. Statistics about where people live.






45. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






46. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






47. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






48. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






49. The main product that the customer is buying






50. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education