Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






2. Goods or services that aid the use of the core product






3. The area in a lodging facility where support services take place which guests usually do not view






4. The path a travel product takes from producer to the consumer - or traveler






5. The path a product takes without the help of any intermediaries between the producer and consumer






6. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






7. The method of selling the customer additional related products tied to one name






8. A written statement of career goals and the necessary steps to acheive them






9. Referring to others with greater position power and authority who support the desired behavior.






10. The variation of consumer demand due to a change in price






11. A resort property in a specefic location with a concentration of recources or facilities






12. Generally characterized by multiple levels of management and managers who must manage large numbers of people






13. A person who organizes - manages - and takes the risk of owning and operating a buisness






14. Advertising with a goal of developing goodwill or a positive image






15. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






16. A type of buisness that has more thatn one location with the same name under the same ownership






17. Any recreational activity for which a guest pays a fee






18. A program in which an airline offers free travel - upgrades - and discounts to program members






19. Influencing behavior by presenting facts and appealing to logic.






20. The sale of goods or services to the customer by means of the Internet.






21. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






22. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






23. Enlisting an individual's peers to support the need for the desired behavior.






24. Authority granted to a position within the hierarchy of an organization






25. A local or regional event with national or possible international appeal that occurs once or annually






26. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






27. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






28. A basic - physical - or extended attribute of a product or purchase






29. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






30. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






31. Statistics about where people live.






32. A rate based on total sales for the day divided by the total number of sold rooms.






33. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






34. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






35. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






36. The main product that the customer is buying






37. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






38. Small unique inns that offer a full breakfast with a night's stay






39. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






40. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






41. The eventual desired outcome






42. Document that job seekers fill out to help employers screen applicants.






43. Position - Reward - Coercive






44. A feature advantage of a product






45. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






46. Pricing products by calculating all costs and expenses and adding desired profit






47. Winning approval through praise or flattery






48. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






49. The process of getting the product to the consumer






50. The fulfillment of guests' needs and wants regarding recieving quality hospitality products