Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The variation of consumer demand due to a change in price






2. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






3. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






4. The path a travel product takes from producer to the consumer - or traveler






5. Advertising with a goal of developing goodwill or a positive image






6. Verbal or nonverbal signs of a customer's readiness to buy






7. Enlisting an individual's peers to support the need for the desired behavior.






8. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






9. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






10. The amount or quanity of goods and services that consumers are willing to buy at various prices






11. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






12. Personal characteristics admired by others






13. Authority to provide rewards






14. The main product that the customer is buying






15. Ability to influence the behavior of others






16. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






17. A fee or payment based on a percentage of products sold






18. Any advertising message sent directly to prospective customers via the mail






19. Specialized knowledge or skill






20. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






21. The money left from a person's gross income after taking out taxes






22. The path a product takes using intermediaries between the producer and consumer






23. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






24. Using the authority of position power to order the desired behavior






25. Expert - Referent






26. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






27. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






28. Referring to others with greater position power and authority who support the desired behavior.






29. A program in which an airline offers free travel - upgrades - and discounts to program members






30. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






31. A feature advantage of a product






32. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






33. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






34. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






35. Offering rewards or favors to achieve the desired behavior.






36. Involving the other person in decisions that directly relate to the desired behavior






37. Ability to punish






38. The increasing integration of the world economy






39. A resort property in a specefic location with a concentration of recources or facilities






40. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






41. A person who organizes - manages - and takes the risk of owning and operating a buisness






42. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






43. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






44. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






45. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






46. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






47. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






48. A form of payment that may include wages - benefits - and/ or incentives in return work.






49. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






50. Statistics about where people live.