Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






2. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






3. Emotive - Directive - Reflective - Supportive






4. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






5. A program in which an airline offers free travel - upgrades - and discounts to program members






6. The amount or quanity of goods and services that consumers are willing to buy at various prices






7. Personal characteristics admired by others






8. Ability to influence the behavior of others






9. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






10. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






11. Involving the other person in decisions that directly relate to the desired behavior






12. The variation of consumer demand due to a change in price






13. Ability to punish






14. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






15. Winning approval through praise or flattery






16. Travel for the sole purpose of conducting and individuals or companys buisness






17. The area in a lodging facility where support services take place which guests usually do not view






18. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






19. A person who organizes - manages - and takes the risk of owning and operating a buisness






20. Referring to others with greater position power and authority who support the desired behavior.






21. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






22. Position - Reward - Coercive






23. Expert - Referent






24. The path a product takes using intermediaries between the producer and consumer






25. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






26. Document that job seekers fill out to help employers screen applicants.






27. Pricing products by calculating all costs and expenses and adding desired profit






28. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






29. A fee or payment based on a percentage of products sold






30. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






31. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






32. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






33. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






34. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






35. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






36. A feature advantage of a product






37. The method of selling the customer additional related products tied to one name






38. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






39. The granting of authority or power to front-line personnel for handling and solving guests' problems






40. The area in a hospitality establisment that guests view - such as the entrance and dining room






41. Athletic activities and competitions for athletes who do not get paid.






42. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






43. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






44. A state of being abstract - as are things that cannot be touched






45. A rate based on total sales for the day divided by the total number of sold rooms.






46. The area in a lodging facility that guests view - such as the lobby






47. The increasing integration of the world economy






48. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






49. The path a product takes without the help of any intermediaries between the producer and consumer






50. Influencing behavior by presenting facts and appealing to logic.