Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






2. Specialized knowledge or skill






3. Expert - Referent






4. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






5. Involving the other person in decisions that directly relate to the desired behavior






6. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






7. A fee or payment based on a percentage of products sold






8. Generally characterized by multiple levels of management and managers who must manage large numbers of people






9. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






10. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






11. The path a product takes without the help of any intermediaries between the producer and consumer






12. Advertising with a goal of developing goodwill or a positive image






13. Travel for the sole purpose of conducting and individuals or companys buisness






14. The path a product takes using intermediaries between the producer and consumer






15. Offering rewards or favors to achieve the desired behavior.






16. Statistics about where people live.






17. The position of an employee at the beggening level of a particular career






18. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






19. A research method whereby a researcher observes the results of changing one or more marketing variables






20. A positive feeling or reaction customers have when a buisness or product meets their needs






21. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






22. Goods or services that aid the use of the core product






23. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






24. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






25. Verbal or nonverbal signs of a customer's readiness to buy






26. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






27. A local or regional event with national or possible international appeal that occurs once or annually






28. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






29. A written statement of career goals and the necessary steps to acheive them






30. A condition of being subject to change or alteration






31. Consistent hospitality service that exceeds guest expectations.






32. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






33. Emotive - Directive - Reflective - Supportive






34. A type of buisness that has more thatn one location with the same name under the same ownership






35. Ethnic variety as well as socioeconomic and gender variety in a group or society






36. A rate based on total sales for the day divided by the total number of sold rooms.






37. Authority to provide rewards






38. The final stop of a journey - or the goal for travelers






39. The type of selling whereby one buisness sells goods or services to another buisness






40. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






41. Document that job seekers fill out to help employers screen applicants.






42. Small unique inns that offer a full breakfast with a night's stay






43. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






44. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






45. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






46. The area in a lodging facility where support services take place which guests usually do not view






47. Ability to punish






48. The method of selling the customer additional related products tied to one name






49. A state of being abstract - as are things that cannot be touched






50. The increasing integration of the world economy