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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible
destination marketing
guest satisfaction
amateur sports
front of the house
2. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
Upward Appeal
back of the house
Amtrak
ethics
3. The final stop of a journey - or the goal for travelers
Authority Commensurate with Responsibility
destination
commercial site
front of the house
4. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
Referent Power
chain
Bargaining
follow-up
5. Referring to others with greater position power and authority who support the desired behavior.
Upward Appeal
experimental method
globalization
Peer pressure
6. Goods or services that aid the use of the core product
charter tour
elasticity of demand
certification
facilitating products
7. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects
pprenticeship
Decentralized Organization
amateur sports
aesthetic pollution
8. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff
Decentralized Organization
Reflective
destination resort
Empowering Others
9. Generating enthusiasm and commitment by appealing to the other's values or emotions
diversity
Inspirational Appeal
advertising
demographics
10. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas
goal
Coercive Power
back of the house
customer loyalty
11. Travel for the sole purpose of conducting and individuals or companys buisness
Barriers to Delegation
business travel
commission
guest satisfaction
12. An advantage over competitors due to greater value to consumers through lower prices or more benefits.
cross-selling
competitive advantage
front of the house (lodging)
commercial site
13. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.
advertising
Inspirational Appeal
Emotive
customized tour
14. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
direct mail
buisness-to-buisness selling
certification
job application
15. A state of being abstract - as are things that cannot be touched
guest or uniformed services
guest satisfaction
intangibility
AIDA model
16. The fulfillment of guests' needs and wants regarding recieving quality hospitality products
guest satisfaction
goal
cost-plus pricing
back of the house
17. Position - Reward - Coercive
Consultation
aesthetic pollution
destination marketing
Organizational Power
18. The main product that the customer is buying
core product
demographics
Centralized Organizations
distribution
19. Small unique inns that offer a full breakfast with a night's stay
Decentralized Organization
destination resort
amateur sports
bed-and-breakfasts (B&Bs)
20. Verbal or nonverbal signs of a customer's readiness to buy
buying signals
Expert Power
Peer pressure
Power
21. The path a travel product takes from producer to the consumer - or traveler
channel of distribution
back of the house (lodging)
direct channel
destination marketing
22. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.
Bargaining
Referent Power
frequent-flyer program
Empowering Others
23. A program in which an airline offers free travel - upgrades - and discounts to program members
economic multiplier
Referent Power
goal
frequent-flyer program
24. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
full-service restaurant
competitive advantage
chain
AIDA model
25. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.
economic multiplier
Reward Power
empowerment
behavioristics
26. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
business travel
Centralized Organizations
economic multiplier
indirect channel
27. The increasing integration of the world economy
Power and Communication Styles
globalization
destination
Peer pressure
28. The granting of authority or power to front-line personnel for handling and solving guests' problems
empowerment
informational interveiw
Emotive
direct channel
29. Winning approval through praise or flattery
consolidator
Reflective
Ingratiating Appeal
customer loyalty
30. A positive feeling or reaction customers have when a buisness or product meets their needs
experimental method
Centralized Organizations
customer satisfaction
demand
31. Authority to provide rewards
Reward Power
Pulling Rank
demand
economic multiplier
32. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
customer loyalty
Supportive
average daily rate (ADR)
front of the house
33. A feature advantage of a product
destination resort
feature
Decentralized Organization
benefit
34. A fee or payment based on a percentage of products sold
average daily rate (ADR)
charter tour
experimental method
commission
35. A condition of being subject to change or alteration
changeability
cross-selling
business travel
Amtrak
36. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
chain
ecotourism
guest service agent (GSA)
Emotive
37. A single- or multi-day exhibition held at a convention or civic center arena.
consumer show
Personal Power
facilitating products
destination
38. Using the authority of position power to order the desired behavior
Position Power
Power
Personal Power
Pulling Rank
39. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills
cost-plus pricing
Referent Power
hospitality-specific traits
institutional advertising
40. Document that job seekers fill out to help employers screen applicants.
concierge
job application
channel of distribution
AIDA model
41. The path a product takes without the help of any intermediaries between the producer and consumer
direct channel
Empowerment
guest service agent (GSA)
globalization
42. Expert - Referent
Personal Power
Reflective
compensation
buisness-to-buisness selling
43. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.
Empowering Others
distribution
back of the house (lodging)
concierge
44. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry
follow-up
Excessively centralized organization
back of the house
Directive
45. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked
Barriers to Delegation
Ingratiating Appeal
customer satisfaction
back of the house (lodging)
46. A form of payment that may include wages - benefits - and/ or incentives in return work.
Upward Appeal
elasticity of demand
hallmark event
compensation
47. The money left from a person's gross income after taking out taxes
Supportive
follow-up
disposable income
cross-selling
48. Specialized knowledge or skill
Expert Power
bed-and-breakfasts (B&Bs)
Personal Power
ethics
49. The sale of goods or services to the customer by means of the Internet.
Authority Commensurate with Responsibility
Expert Power
e-tail
commission
50. The method of selling the customer additional related products tied to one name
Supportive
chain
cross-selling
Peer pressure