Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The granting of authority or power to front-line personnel for handling and solving guests' problems






2. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






3. Advertising with a goal of developing goodwill or a positive image






4. The area in a lodging facility where support services take place which guests usually do not view






5. The position of an employee at the beggening level of a particular career






6. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






7. Athletic activities and competitions for athletes who do not get paid.






8. A resort property in a specefic location with a concentration of recources or facilities






9. A form of payment that may include wages - benefits - and/ or incentives in return work.






10. A state of being abstract - as are things that cannot be touched






11. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






12. The path a product takes using intermediaries between the producer and consumer






13. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






14. The process of getting the product to the consumer






15. Generally characterized by multiple levels of management and managers who must manage large numbers of people






16. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






17. A single- or multi-day exhibition held at a convention or civic center arena.






18. Offering rewards or favors to achieve the desired behavior.






19. Position - Reward - Coercive






20. Any recreational activity for which a guest pays a fee






21. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






22. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






23. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






24. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






25. A person who organizes - manages - and takes the risk of owning and operating a buisness






26. Involving the other person in decisions that directly relate to the desired behavior






27. Generating enthusiasm and commitment by appealing to the other's values or emotions






28. The variation of consumer demand due to a change in price






29. The area in a hospitality establisment that guests view - such as the entrance and dining room






30. A program in which an airline offers free travel - upgrades - and discounts to program members






31. Enlisting an individual's peers to support the need for the desired behavior.






32. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






33. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






34. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






35. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






36. Statistics about where people live.






37. Referring to others with greater position power and authority who support the desired behavior.






38. Consistent hospitality service that exceeds guest expectations.






39. Specialized knowledge or skill






40. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






41. The increasing integration of the world economy






42. An agent who does not work directly for a travel provider but sells his or her products for a fee






43. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






44. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






45. Goods or services that aid the use of the core product






46. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






47. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






48. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






49. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






50. A type of buisness that has more thatn one location with the same name under the same ownership