Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The area in a lodging facility where support services take place which guests usually do not view






2. The type of selling whereby one buisness sells goods or services to another buisness






3. A program in which an airline offers free travel - upgrades - and discounts to program members






4. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






5. A type of buisness that has more thatn one location with the same name under the same ownership






6. The process of getting the product to the consumer






7. The variation of consumer demand due to a change in price






8. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






9. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






10. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






11. Consistent hospitality service that exceeds guest expectations.






12. Offering rewards or favors to achieve the desired behavior.






13. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






14. Authority granted to a position within the hierarchy of an organization






15. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






16. A written statement of career goals and the necessary steps to acheive them






17. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






18. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






19. A condition of being subject to change or alteration






20. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






21. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






22. The final stop of a journey - or the goal for travelers






23. The amount or quanity of goods and services that consumers are willing to buy at various prices






24. Ability to punish






25. The area in a lodging facility that guests view - such as the lobby






26. Statistics about where people live.






27. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






28. Influencing behavior by presenting facts and appealing to logic.






29. The path a product takes using intermediaries between the producer and consumer






30. The method of selling the customer additional related products tied to one name






31. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas






32. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






33. Using the authority of position power to order the desired behavior






34. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






35. The sale of goods or services to the customer by means of the Internet.






36. The money left from a person's gross income after taking out taxes






37. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






38. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






39. Pricing products by calculating all costs and expenses and adding desired profit






40. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






41. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






42. Verbal or nonverbal signs of a customer's readiness to buy






43. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






44. Goods or services that aid the use of the core product






45. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






46. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






47. The position of an employee at the beggening level of a particular career






48. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






49. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






50. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.