Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Position - Reward - Coercive






2. The money left from a person's gross income after taking out taxes






3. Generating enthusiasm and commitment by appealing to the other's values or emotions






4. A rate based on total sales for the day divided by the total number of sold rooms.






5. Statistics about where people live.






6. The process of getting the product to the consumer






7. The sale of goods or services to the customer by means of the Internet.






8. A feature advantage of a product






9. Advertising with a goal of developing goodwill or a positive image






10. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






11. The granting of authority or power to front-line personnel for handling and solving guests' problems






12. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






13. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






14. The area in a hospitality establisment that guests view - such as the entrance and dining room






15. Any recreational activity for which a guest pays a fee






16. The amount or quanity of goods and services that consumers are willing to buy at various prices






17. Involving the other person in decisions that directly relate to the desired behavior






18. Enlisting an individual's peers to support the need for the desired behavior.






19. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






20. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






21. Referring to others with greater position power and authority who support the desired behavior.






22. The increasing integration of the world economy






23. Offering rewards or favors to achieve the desired behavior.






24. The position of an employee at the beggening level of a particular career






25. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






26. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






27. Winning approval through praise or flattery






28. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






29. Specialized knowledge or skill






30. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






31. Ability to punish






32. The area in a lodging facility where support services take place which guests usually do not view






33. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






34. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






35. A form of payment that may include wages - benefits - and/ or incentives in return work.






36. A fee or payment based on a percentage of products sold






37. Influencing behavior by presenting facts and appealing to logic.






38. Ethnic variety as well as socioeconomic and gender variety in a group or society






39. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






40. A positive feeling or reaction customers have when a buisness or product meets their needs






41. Emotive - Directive - Reflective - Supportive






42. Any advertising message sent directly to prospective customers via the mail






43. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






44. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






45. Consistent hospitality service that exceeds guest expectations.






46. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






47. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






48. The type of selling whereby one buisness sells goods or services to another buisness






49. Verbal or nonverbal signs of a customer's readiness to buy






50. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program