Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The path a product takes using intermediaries between the producer and consumer






2. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






3. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






4. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






5. Enlisting an individual's peers to support the need for the desired behavior.






6. A state of being abstract - as are things that cannot be touched






7. The type of selling whereby one buisness sells goods or services to another buisness






8. Advertising with a goal of developing goodwill or a positive image






9. An agent who does not work directly for a travel provider but sells his or her products for a fee






10. Any recreational activity for which a guest pays a fee






11. The main product that the customer is buying






12. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






13. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






14. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






15. The area in a lodging facility that guests view - such as the lobby






16. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






17. Small unique inns that offer a full breakfast with a night's stay






18. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






19. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






20. Any advertising message sent directly to prospective customers via the mail






21. The area in a lodging facility where support services take place which guests usually do not view






22. A form of payment that may include wages - benefits - and/ or incentives in return work.






23. The amount or quanity of goods and services that consumers are willing to buy at various prices






24. Pricing products by calculating all costs and expenses and adding desired profit






25. Document that job seekers fill out to help employers screen applicants.






26. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






27. A fee or payment based on a percentage of products sold






28. Travel for the sole purpose of conducting and individuals or companys buisness






29. Specialized knowledge or skill






30. Ability to punish






31. A local or regional event with national or possible international appeal that occurs once or annually






32. The process of getting the product to the consumer






33. The increasing integration of the world economy






34. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






35. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






36. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






37. A single- or multi-day exhibition held at a convention or civic center arena.






38. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






39. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






40. A feature advantage of a product






41. Personal characteristics admired by others






42. The eventual desired outcome






43. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






44. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






45. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






46. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






47. Position - Reward - Coercive






48. A rate based on total sales for the day divided by the total number of sold rooms.






49. The path a travel product takes from producer to the consumer - or traveler






50. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.