Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






2. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






3. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






4. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






5. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






6. The area in a lodging facility where support services take place which guests usually do not view






7. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






8. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






9. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






10. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






11. Influencing behavior by presenting facts and appealing to logic.






12. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






13. Authority granted to a position within the hierarchy of an organization






14. A rate based on total sales for the day divided by the total number of sold rooms.






15. The method of selling the customer additional related products tied to one name






16. Referring to others with greater position power and authority who support the desired behavior.






17. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






18. Personal characteristics admired by others






19. Consistent hospitality service that exceeds guest expectations.






20. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






21. The path a product takes using intermediaries between the producer and consumer






22. A fee or payment based on a percentage of products sold






23. Specialized knowledge or skill






24. The type of selling whereby one buisness sells goods or services to another buisness






25. Document that job seekers fill out to help employers screen applicants.






26. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






27. A type of buisness that has more thatn one location with the same name under the same ownership






28. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






29. A single- or multi-day exhibition held at a convention or civic center arena.






30. Small unique inns that offer a full breakfast with a night's stay






31. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






32. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






33. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






34. The final stop of a journey - or the goal for travelers






35. The main product that the customer is buying






36. Ability to punish






37. Authority to provide rewards






38. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






39. The granting of authority or power to front-line personnel for handling and solving guests' problems






40. Statistics about where people live.






41. Any advertising message sent directly to prospective customers via the mail






42. The amount or quanity of goods and services that consumers are willing to buy at various prices






43. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






44. Goods or services that aid the use of the core product






45. The position of an employee at the beggening level of a particular career






46. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






47. The area in a lodging facility that guests view - such as the lobby






48. An agent who does not work directly for a travel provider but sells his or her products for a fee






49. The eventual desired outcome






50. Position - Reward - Coercive