Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A rate based on total sales for the day divided by the total number of sold rooms.






2. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






3. Involving the other person in decisions that directly relate to the desired behavior






4. A written statement of career goals and the necessary steps to acheive them






5. The main product that the customer is buying






6. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






7. The type of selling whereby one buisness sells goods or services to another buisness






8. Position - Reward - Coercive






9. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






10. Enlisting an individual's peers to support the need for the desired behavior.






11. The granting of authority or power to front-line personnel for handling and solving guests' problems






12. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






13. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






14. The method of selling the customer additional related products tied to one name






15. Small unique inns that offer a full breakfast with a night's stay






16. Generating enthusiasm and commitment by appealing to the other's values or emotions






17. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






18. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






19. The final stop of a journey - or the goal for travelers






20. Advertising with a goal of developing goodwill or a positive image






21. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






22. Personal characteristics admired by others






23. A type of buisness that has more thatn one location with the same name under the same ownership






24. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






25. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






26. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






27. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






28. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






29. Using the authority of position power to order the desired behavior






30. The process of getting the product to the consumer






31. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






32. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






33. Referring to others with greater position power and authority who support the desired behavior.






34. A basic - physical - or extended attribute of a product or purchase






35. A form of payment that may include wages - benefits - and/ or incentives in return work.






36. Offering rewards or favors to achieve the desired behavior.






37. Any advertising message sent directly to prospective customers via the mail






38. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






39. The eventual desired outcome






40. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






41. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






42. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






43. The path a product takes without the help of any intermediaries between the producer and consumer






44. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






45. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






46. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






47. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






48. The position of an employee at the beggening level of a particular career






49. The area in a hospitality establisment that guests view - such as the entrance and dining room






50. A program in which an airline offers free travel - upgrades - and discounts to program members