Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The amount or quanity of goods and services that consumers are willing to buy at various prices






2. Ability to influence the behavior of others






3. A positive feeling or reaction customers have when a buisness or product meets their needs






4. Any recreational activity for which a guest pays a fee






5. Authority granted to a position within the hierarchy of an organization






6. Pricing products by calculating all costs and expenses and adding desired profit






7. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






8. Position - Reward - Coercive






9. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






10. Travel for the sole purpose of conducting and individuals or companys buisness






11. A person who organizes - manages - and takes the risk of owning and operating a buisness






12. A form of payment that may include wages - benefits - and/ or incentives in return work.






13. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






14. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






15. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






16. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






17. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






18. Emotive - Directive - Reflective - Supportive






19. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






20. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






21. Generating enthusiasm and commitment by appealing to the other's values or emotions






22. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






23. Winning approval through praise or flattery






24. A single- or multi-day exhibition held at a convention or civic center arena.






25. Influencing behavior by presenting facts and appealing to logic.






26. The money left from a person's gross income after taking out taxes






27. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






28. A state of being abstract - as are things that cannot be touched






29. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






30. A condition of being subject to change or alteration






31. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






32. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






33. A research method whereby a researcher observes the results of changing one or more marketing variables






34. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






35. A written statement of career goals and the necessary steps to acheive them






36. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






37. Offering rewards or favors to achieve the desired behavior.






38. Using the authority of position power to order the desired behavior






39. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






40. Personal characteristics admired by others






41. The increasing integration of the world economy






42. Goods or services that aid the use of the core product






43. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






44. Enlisting an individual's peers to support the need for the desired behavior.






45. Verbal or nonverbal signs of a customer's readiness to buy






46. The area in a hospitality establisment that guests view - such as the entrance and dining room






47. Advertising with a goal of developing goodwill or a positive image






48. The method of selling the customer additional related products tied to one name






49. The process of getting the product to the consumer






50. The path a product takes using intermediaries between the producer and consumer