Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A positive feeling or reaction customers have when a buisness or product meets their needs






2. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






3. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






4. Authority granted to a position within the hierarchy of an organization






5. A rate based on total sales for the day divided by the total number of sold rooms.






6. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






7. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






8. Authority to provide rewards






9. The type of selling whereby one buisness sells goods or services to another buisness






10. The area in a lodging facility that guests view - such as the lobby






11. Winning approval through praise or flattery






12. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






13. Using the authority of position power to order the desired behavior






14. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






15. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






16. The path a product takes without the help of any intermediaries between the producer and consumer






17. A basic - physical - or extended attribute of a product or purchase






18. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






19. Influencing behavior by presenting facts and appealing to logic.






20. Verbal or nonverbal signs of a customer's readiness to buy






21. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






22. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






23. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






24. The sale of goods or services to the customer by means of the Internet.






25. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






26. Consistent hospitality service that exceeds guest expectations.






27. The main product that the customer is buying






28. Emotive - Directive - Reflective - Supportive






29. Athletic activities and competitions for athletes who do not get paid.






30. A local or regional event with national or possible international appeal that occurs once or annually






31. Statistics about where people live.






32. The eventual desired outcome






33. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






34. Pricing products by calculating all costs and expenses and adding desired profit






35. A person who organizes - manages - and takes the risk of owning and operating a buisness






36. Ability to punish






37. A feature advantage of a product






38. Position - Reward - Coercive






39. Specialized knowledge or skill






40. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






41. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






42. Personal characteristics admired by others






43. Small unique inns that offer a full breakfast with a night's stay






44. A fee or payment based on a percentage of products sold






45. Ability to influence the behavior of others






46. Travel for the sole purpose of conducting and individuals or companys buisness






47. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






48. A state of being abstract - as are things that cannot be touched






49. Expert - Referent






50. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.