Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






2. Goods or services that aid the use of the core product






3. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






4. Position - Reward - Coercive






5. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






6. The granting of authority or power to front-line personnel for handling and solving guests' problems






7. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






8. Statistics about where people live.






9. Travel for the sole purpose of conducting and individuals or companys buisness






10. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






11. An agent who does not work directly for a travel provider but sells his or her products for a fee






12. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






13. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






14. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






15. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






16. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






17. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






18. A basic - physical - or extended attribute of a product or purchase






19. The money left from a person's gross income after taking out taxes






20. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






21. Involving the other person in decisions that directly relate to the desired behavior






22. Personal characteristics admired by others






23. A local or regional event with national or possible international appeal that occurs once or annually






24. The path a product takes without the help of any intermediaries between the producer and consumer






25. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






26. Authority granted to a position within the hierarchy of an organization






27. Athletic activities and competitions for athletes who do not get paid.






28. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






29. Authority to provide rewards






30. The increasing integration of the world economy






31. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






32. The sale of goods or services to the customer by means of the Internet.






33. A condition of being subject to change or alteration






34. A single- or multi-day exhibition held at a convention or civic center arena.






35. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






36. A resort property in a specefic location with a concentration of recources or facilities






37. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






38. Emotive - Directive - Reflective - Supportive






39. Using the authority of position power to order the desired behavior






40. Expert - Referent






41. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






42. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






43. Generating enthusiasm and commitment by appealing to the other's values or emotions






44. Any recreational activity for which a guest pays a fee






45. A form of payment that may include wages - benefits - and/ or incentives in return work.






46. The final stop of a journey - or the goal for travelers






47. Generally characterized by multiple levels of management and managers who must manage large numbers of people






48. The process of getting the product to the consumer






49. Pricing products by calculating all costs and expenses and adding desired profit






50. An authorization stating that one has fulfilled the requirements for practicing in a feild or career