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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






2. Involving the other person in decisions that directly relate to the desired behavior






3. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






4. A positive feeling or reaction customers have when a buisness or product meets their needs






5. The money left from a person's gross income after taking out taxes






6. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






7. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






8. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






9. The path a product takes using intermediaries between the producer and consumer






10. A state of being abstract - as are things that cannot be touched






11. A rate based on total sales for the day divided by the total number of sold rooms.






12. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






13. Athletic activities and competitions for athletes who do not get paid.






14. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






15. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






16. A written statement of career goals and the necessary steps to acheive them






17. The area in a lodging facility where support services take place which guests usually do not view






18. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






19. The granting of authority or power to front-line personnel for handling and solving guests' problems






20. A person who organizes - manages - and takes the risk of owning and operating a buisness






21. A type of buisness that has more thatn one location with the same name under the same ownership






22. Generating enthusiasm and commitment by appealing to the other's values or emotions






23. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






24. The variation of consumer demand due to a change in price






25. Pricing products by calculating all costs and expenses and adding desired profit






26. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






27. The process of getting the product to the consumer






28. The area in a hospitality establisment that guests view - such as the entrance and dining room






29. A feature advantage of a product






30. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






31. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






32. Emotive - Directive - Reflective - Supportive






33. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






34. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






35. The position of an employee at the beggening level of a particular career






36. Specialized knowledge or skill






37. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






38. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






39. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






40. The amount or quanity of goods and services that consumers are willing to buy at various prices






41. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






42. A local or regional event with national or possible international appeal that occurs once or annually






43. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






44. Enlisting an individual's peers to support the need for the desired behavior.






45. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






46. A program in which an airline offers free travel - upgrades - and discounts to program members






47. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






48. The method of selling the customer additional related products tied to one name






49. The eventual desired outcome






50. An agent who does not work directly for a travel provider but sells his or her products for a fee







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