SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A written statement of career goals and the necessary steps to acheive them
Reward Power
career plan
experimental method
Emotive
2. A single- or multi-day exhibition held at a convention or civic center arena.
consumer show
core product
average daily rate (ADR)
exemplary guest service
3. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic
Supportive
franchise
core product
changeability
4. Personal characteristics admired by others
Referent Power
Consultation
indirect channel
diversity
5. An advantage over competitors due to greater value to consumers through lower prices or more benefits.
Barriers to Delegation
channel of distribution
competitive advantage
Reasoning
6. The final stop of a journey - or the goal for travelers
destination
Expert Power
core product
customized tour
7. The method of selling the customer additional related products tied to one name
cross-selling
Power Tactics
entrepreneur
intermediary
8. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.
Upward Appeal
demographics
business travel
Centralized Organizations
9. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism
informational interveiw
front of the house (lodging)
infrastructure
Reflective
10. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas
consumer show
ethics
feature
back of the house
11. The amount or quanity of goods and services that consumers are willing to buy at various prices
experimental method
buying signals
demand
elasticity of demand
12. The area in a hospitality establisment that guests view - such as the entrance and dining room
business travel
Authority Commensurate with Responsibility
hospitality-specific traits
front of the house
13. Influencing behavior by presenting facts and appealing to logic.
Reasoning
behavioristics
career plan
infrastructure
14. A feature advantage of a product
destination
Power
benefit
customer satisfaction
15. The fulfillment of guests' needs and wants regarding recieving quality hospitality products
Bargaining
destination marketing
guest satisfaction
diversity
16. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
aesthetic pollution
concierge
Delegation
Bargaining
17. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
Authority Commensurate with Responsibility
dependables
Personal Power
frequent-flyer program
18. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
Organizational Power
consolidator
buisness-to-buisness selling
compensation
19. A resort property in a specefic location with a concentration of recources or facilities
intangibility
informational interveiw
destination resort
changeability
20. A form of payment that may include wages - benefits - and/ or incentives in return work.
front of the house
compensation
Consultation
Inspirational Appeal
21. The path a product takes using intermediaries between the producer and consumer
commission
Power and Communication Styles
dependables
indirect channel
22. The variation of consumer demand due to a change in price
convention and visitors bureau (CVB)
consolidator
elasticity of demand
Directive
23. Involving the other person in decisions that directly relate to the desired behavior
feature
Inspirational Appeal
intangibility
Consultation
24. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
Emotive
Pulling Rank
aesthetic pollution
Reflective
25. Statistics about consumers based on their knowledge - attitudes - use - or response to a product
Reflective
frequent-flyer program
Excessively centralized organization
behavioristics
26. The sale of goods or services to the customer by means of the Internet.
Position Power
hallmark event
e-tail
average daily rate (ADR)
27. A research method whereby a researcher observes the results of changing one or more marketing variables
ethics
full-service restaurant
experimental method
cost-plus pricing
28. A company that operates a railroad system with combined passenger and rail service throughout the continental United States
Power and Communication Styles
ecotourism
Amtrak
Reflective
29. Goods or services that aid the use of the core product
business travel
facilitating products
buisness-to-buisness selling
buying signals
30. Authority to provide rewards
Position Power
direct mail
Reward Power
Power and Communication Styles
31. A fee or payment based on a percentage of products sold
commission
frequent-flyer program
Pulling Rank
Power and Communication Styles
32. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.
destination
pprenticeship
cost-plus pricing
experimental method
33. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles
ethics
cross-selling
empowerment
chain
34. Pricing products by calculating all costs and expenses and adding desired profit
entry-level
Emotive
cost-plus pricing
guest satisfaction
35. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.
Emotive
guest satisfaction
destination
Power Tactics
36. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.
geographics
Reflective
economic multiplier
Supportive
37. Small unique inns that offer a full breakfast with a night's stay
Amtrak
Organizational Power
Power and Communication Styles
bed-and-breakfasts (B&Bs)
38. Verbal or nonverbal signs of a customer's readiness to buy
buying signals
business travel
customized tour
Amtrak
39. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.
infrastructure
Reward Power
Empowerment
cross-selling
40. Ability to punish
diversity
Coercive Power
Delegation
competitive advantage
41. Offering rewards or favors to achieve the desired behavior.
Bargaining
customer loyalty
charter tour
Empowering Others
42. Any advertising message sent directly to prospective customers via the mail
AIDA model
Organizational Power
commission
direct mail
43. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor
commercial recreation
advertising
amateur sports
consumer show
44. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
consumer show
Empowering Others
hallmark event
certification
45. Enlisting an individual's peers to support the need for the desired behavior.
behavioristics
Pulling Rank
back of the house (lodging)
Peer pressure
46. An establishment - such as a restaurant - where a food-and-beverage business competes for customers
Delegation
Power Tactics
advertising
commercial site
47. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
Pulling Rank
consolidator
Decentralized Organization
dependables
48. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects
dependables
diversity
customer loyalty
aesthetic pollution
49. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
frequent-flyer program
ecotourism
certification
business travel
50. Referring to others with greater position power and authority who support the desired behavior.
Bargaining
Upward Appeal
Empowerment
customer satisfaction