Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A fee or payment based on a percentage of products sold






2. A single- or multi-day exhibition held at a convention or civic center arena.






3. A resort property in a specefic location with a concentration of recources or facilities






4. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






5. Referring to others with greater position power and authority who support the desired behavior.






6. A research method whereby a researcher observes the results of changing one or more marketing variables






7. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






8. A rate based on total sales for the day divided by the total number of sold rooms.






9. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






10. Specialized knowledge or skill






11. The amount or quanity of goods and services that consumers are willing to buy at various prices






12. Generating enthusiasm and commitment by appealing to the other's values or emotions






13. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






14. A form of payment that may include wages - benefits - and/ or incentives in return work.






15. Authority to provide rewards






16. The path a product takes without the help of any intermediaries between the producer and consumer






17. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






18. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






19. Small unique inns that offer a full breakfast with a night's stay






20. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






21. The path a travel product takes from producer to the consumer - or traveler






22. A program in which an airline offers free travel - upgrades - and discounts to program members






23. The process of getting the product to the consumer






24. Travelers who prefer familiarity and creature comforts and seldom try anything new or different






25. Offering rewards or favors to achieve the desired behavior.






26. The position of an employee at the beggening level of a particular career






27. A feature advantage of a product






28. Pricing products by calculating all costs and expenses and adding desired profit






29. Any advertising message sent directly to prospective customers via the mail






30. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






31. Involving the other person in decisions that directly relate to the desired behavior






32. The main product that the customer is buying






33. A local or regional event with national or possible international appeal that occurs once or annually






34. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






35. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






36. The sale of goods or services to the customer by means of the Internet.






37. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






38. Consistent hospitality service that exceeds guest expectations.






39. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






40. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






41. The area in a lodging facility where support services take place which guests usually do not view






42. The eventual desired outcome






43. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






44. Goods or services that aid the use of the core product






45. The method of selling the customer additional related products tied to one name






46. The area in a lodging facility that guests view - such as the lobby






47. The area in a hospitality establisment that guests view - such as the entrance and dining room






48. Athletic activities and competitions for athletes who do not get paid.






49. The final stop of a journey - or the goal for travelers






50. Verbal or nonverbal signs of a customer's readiness to buy