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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
destination marketing
destination
full-service restaurant
franchise
2. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
e-tail
direct mail
entrepreneur
Emotive
3. Small unique inns that offer a full breakfast with a night's stay
bed-and-breakfasts (B&Bs)
destination resort
buisness-to-buisness selling
geographics
4. Verbal or nonverbal signs of a customer's readiness to buy
buying signals
distribution
channel of distribution
Reward Power
5. A single- or multi-day exhibition held at a convention or civic center arena.
aesthetic pollution
consumer show
direct channel
Pulling Rank
6. Travelers who prefer familiarity and creature comforts and seldom try anything new or different
benefit
Reasoning
dependables
empowerment
7. A condition of being subject to change or alteration
back of the house (lodging)
changeability
certification
hospitality-specific traits
8. Ability to punish
Expert Power
disposable income
Emotive
Coercive Power
9. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas
aesthetic pollution
exemplary guest service
back of the house
entry-level
10. Offering rewards or favors to achieve the desired behavior.
convention and visitors bureau (CVB)
amateur sports
Bargaining
entrepreneur
11. Statistics about consumers based on their knowledge - attitudes - use - or response to a product
aesthetic pollution
behavioristics
incentive
Pulling Rank
12. A form of payment that may include wages - benefits - and/ or incentives in return work.
benefit
certification
compensation
intermediary
13. Goods or services that aid the use of the core product
facilitating products
intangibility
convention and visitors bureau (CVB)
disposable income
14. Referring to others with greater position power and authority who support the desired behavior.
Upward Appeal
hospitality-specific traits
guest or uniformed services
destination
15. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
Empowerment
consolidator
bed-and-breakfasts (B&Bs)
Power Tactics
16. The path a product takes without the help of any intermediaries between the producer and consumer
Peer pressure
direct channel
dependables
Reward Power
17. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.
benefit
follow-up
economic multiplier
channel of distribution
18. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.
direct mail
Empowering Others
ecotourism
Referent Power
19. Position - Reward - Coercive
AIDA model
Organizational Power
Enhancing Power through Alliances
buisness-to-buisness selling
20. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills
hospitality-specific traits
entrepreneur
intangibility
diversity
21. The path a product takes using intermediaries between the producer and consumer
consumer show
compensation
indirect channel
Enhancing Power through Alliances
22. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action
distribution
AIDA model
economic multiplier
average daily rate (ADR)
23. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes
pprenticeship
commercial site
Personal Power
hub-and-spoke system
24. The granting of authority or power to front-line personnel for handling and solving guests' problems
Supportive
Reasoning
amateur sports
empowerment
25. The eventual desired outcome
hub-and-spoke system
goal
destination resort
globalization
26. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location
Expert Power
Ingratiating Appeal
franchise
intermediary
27. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.
Reward Power
entry-level
concierge
hallmark event
28. The main product that the customer is buying
core product
Pulling Rank
back of the house
amateur sports
29. Any advertising message sent directly to prospective customers via the mail
direct mail
Peer pressure
convention and visitors bureau (CVB)
AIDA model
30. An agent who does not work directly for a travel provider but sells his or her products for a fee
advertising
Referent Power
intermediary
Personal Power
31. Athletic activities and competitions for athletes who do not get paid.
amateur sports
cross-selling
customer satisfaction
franchise
32. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects
aesthetic pollution
convention and visitors bureau (CVB)
competitive advantage
geographics
33. The sale of goods or services to the customer by means of the Internet.
Emotive
e-tail
facilitating products
charter tour
34. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible
average daily rate (ADR)
customized tour
amateur sports
destination marketing
35. Pricing products by calculating all costs and expenses and adding desired profit
career plan
cost-plus pricing
Reflective
Power and Communication Styles
36. Generally characterized by multiple levels of management and managers who must manage large numbers of people
core product
Delegation
Excessively centralized organization
dependables
37. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism
concierge
diversity
exemplary guest service
infrastructure
38. The area in a lodging facility that guests view - such as the lobby
front of the house (lodging)
Peer pressure
indirect channel
Power Tactics
39. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.
Power Tactics
cost-plus pricing
ethics
Decentralized Organization
40. A basic - physical - or extended attribute of a product or purchase
back of the house
channel of distribution
feature
consumer show
41. The process of getting the product to the consumer
Emotive
Coercive Power
entrepreneur
distribution
42. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
core product
informational interveiw
Enhancing Power through Alliances
chain
43. Authority granted to a position within the hierarchy of an organization
guest satisfaction
feature
Position Power
hub-and-spoke system
44. Travel for the sole purpose of conducting and individuals or companys buisness
Ingratiating Appeal
destination marketing
goal
business travel
45. The type of selling whereby one buisness sells goods or services to another buisness
Pulling Rank
competitive advantage
direct channel
buisness-to-buisness selling
46. Authority to provide rewards
cross-selling
Reward Power
Supportive
business travel
47. A person who organizes - manages - and takes the risk of owning and operating a buisness
hospitality-specific traits
intermediary
entrepreneur
Empowering Others
48. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
goal
incentive
Delegation
Reward Power
49. Ethnic variety as well as socioeconomic and gender variety in a group or society
cost-plus pricing
diversity
advertising
Personal Power
50. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
Delegation
institutional advertising
Power
follow-up