Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The money left from a person's gross income after taking out taxes






2. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






3. A person who organizes - manages - and takes the risk of owning and operating a buisness






4. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






5. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






6. The area in a lodging facility where support services take place which guests usually do not view






7. The increasing integration of the world economy






8. The area in a lodging facility that guests view - such as the lobby






9. A program in which an airline offers free travel - upgrades - and discounts to program members






10. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.






11. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






12. The process of how money filters through a local economy and is spent and re-spent - creating income for other businesses.






13. Winning approval through praise or flattery






14. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






15. Small unique inns that offer a full breakfast with a night's stay






16. Referring to others with greater position power and authority who support the desired behavior.






17. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






18. Involving the other person in decisions that directly relate to the desired behavior






19. Specialized knowledge or skill






20. Generally characterized by multiple levels of management and managers who must manage large numbers of people






21. Using the authority of position power to order the desired behavior






22. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






23. Position - Reward - Coercive






24. A basic - physical - or extended attribute of a product or purchase






25. Goods or services that aid the use of the core product






26. The path a product takes without the help of any intermediaries between the producer and consumer






27. Enlisting an individual's peers to support the need for the desired behavior.






28. The amount or quanity of goods and services that consumers are willing to buy at various prices






29. Consistent hospitality service that exceeds guest expectations.






30. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






31. Emotive - Directive - Reflective - Supportive






32. A written statement of career goals and the necessary steps to acheive them






33. A rate based on total sales for the day divided by the total number of sold rooms.






34. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






35. The sale of goods or services to the customer by means of the Internet.






36. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






37. A form of payment that may include wages - benefits - and/ or incentives in return work.






38. An agent who does not work directly for a travel provider but sells his or her products for a fee






39. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






40. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






41. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






42. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






43. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






44. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






45. A feature advantage of a product






46. Influencing behavior by presenting facts and appealing to logic.






47. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






48. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






49. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






50. A condition of being subject to change or alteration