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Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of getting the product to the consumer






2. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






3. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






4. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.






5. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






6. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






7. Influencing behavior by presenting facts and appealing to logic.






8. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






9. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






10. The eventual desired outcome






11. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






12. The area in a lodging facility that guests view - such as the lobby






13. The granting of authority or power to front-line personnel for handling and solving guests' problems






14. The type of selling whereby one buisness sells goods or services to another buisness






15. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






16. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






17. The money left from a person's gross income after taking out taxes






18. The amount or quanity of goods and services that consumers are willing to buy at various prices






19. Any recreational activity for which a guest pays a fee






20. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






21. Using the authority of position power to order the desired behavior






22. Goods or services that aid the use of the core product






23. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






24. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






25. A single- or multi-day exhibition held at a convention or civic center arena.






26. The area in a lodging facility where support services take place which guests usually do not view






27. Offering rewards or favors to achieve the desired behavior.






28. A research method whereby a researcher observes the results of changing one or more marketing variables






29. A form of payment that may include wages - benefits - and/ or incentives in return work.






30. Ethnic variety as well as socioeconomic and gender variety in a group or society






31. The sale of goods or services to the customer by means of the Internet.






32. The path a product takes using intermediaries between the producer and consumer






33. Pricing products by calculating all costs and expenses and adding desired profit






34. A resort property in a specefic location with a concentration of recources or facilities






35. A rate based on total sales for the day divided by the total number of sold rooms.






36. A person who organizes - manages - and takes the risk of owning and operating a buisness






37. The increasing integration of the world economy






38. An authorization stating that one has fulfilled the requirements for practicing in a feild or career






39. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






40. Any advertising message sent directly to prospective customers via the mail






41. The area in a hospitality establisment that guests view - such as the entrance and dining room






42. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






43. A written statement of career goals and the necessary steps to acheive them






44. Travel for the sole purpose of conducting and individuals or companys buisness






45. Enlisting an individual's peers to support the need for the desired behavior.






46. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






47. Athletic activities and competitions for athletes who do not get paid.






48. Consistent hospitality service that exceeds guest expectations.






49. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






50. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.







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