Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






2. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






3. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






4. A single- or multi-day exhibition held at a convention or civic center arena.






5. A written statement of career goals and the necessary steps to acheive them






6. The final stop of a journey - or the goal for travelers






7. Any advertising message sent directly to prospective customers via the mail






8. The variation of consumer demand due to a change in price






9. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






10. Document that job seekers fill out to help employers screen applicants.






11. Any recreational activity for which a guest pays a fee






12. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






13. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






14. Generating enthusiasm and commitment by appealing to the other's values or emotions






15. The area in a lodging facility that guests view - such as the lobby






16. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






17. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






18. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






19. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






20. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






21. The sale of goods or services to the customer by means of the Internet.






22. Emotive - Directive - Reflective - Supportive






23. A form of payment that may include wages - benefits - and/ or incentives in return work.






24. The area in a lodging facility where support services take place which guests usually do not view






25. Low levels of dominance and Low levels of Sociability - Avoid decisions - stiff






26. Ability to influence the behavior of others






27. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






28. Generally characterized by multiple levels of management and managers who must manage large numbers of people






29. Authority granted to a position within the hierarchy of an organization






30. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






31. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






32. Ethnic variety as well as socioeconomic and gender variety in a group or society






33. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






34. Influencing behavior by presenting facts and appealing to logic.






35. Consistent hospitality service that exceeds guest expectations.






36. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






37. A type of buisness that has more thatn one location with the same name under the same ownership






38. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






39. The area in a hospitality establisment that guests view - such as the entrance and dining room






40. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






41. Consultation - reasoning - inspirational appeal - ingratiating appeal - peer pressure - bargaining - pulling rank - upward appeal.






42. Professional characteristics needed in the hospitality industry - including a positive personal attitude - good work ethics - maturity - and good personal appearance as well as leadership and time-management skills






43. A feature advantage of a product






44. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






45. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






46. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






47. Position - Reward - Coercive






48. The position of an employee at the beggening level of a particular career






49. Using the authority of position power to order the desired behavior






50. Enlisting an individual's peers to support the need for the desired behavior.