Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Authority to provide rewards






2. Winning approval through praise or flattery






3. Enlisting an individual's peers to support the need for the desired behavior.






4. Ability to influence the behavior of others






5. Generating enthusiasm and commitment by appealing to the other's values or emotions






6. Small unique inns that offer a full breakfast with a night's stay






7. Influencing behavior by presenting facts and appealing to logic.






8. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






9. Personal characteristics admired by others






10. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






11. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






12. The method of selling the customer additional related products tied to one name






13. Offering rewards or favors to achieve the desired behavior.






14. Specialized knowledge or skill






15. Involving the other person in decisions that directly relate to the desired behavior






16. A written statement of career goals and the necessary steps to acheive them






17. Expert - Referent






18. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






19. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






20. Travel for the sole purpose of conducting and individuals or companys buisness






21. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






22. Athletic activities and competitions for athletes who do not get paid.






23. The spoiling or contamination of the natural beauty and features of an enviorment - due to poor planning and design of tourism projects






24. A positive feeling or reaction customers have when a buisness or product meets their needs






25. Ability to punish






26. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






27. Generally characterized by multiple levels of management and managers who must manage large numbers of people






28. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






29. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






30. A person who organizes - manages - and takes the risk of owning and operating a buisness






31. The amount or quanity of goods and services that consumers are willing to buy at various prices






32. A company that operates a railroad system with combined passenger and rail service throughout the continental United States






33. Have power structures that place decision-making authority at LOWEST ORGANIZATIONAL LEVELS.






34. The position of an employee at the beggening level of a particular career






35. The path a travel product takes from producer to the consumer - or traveler






36. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






37. Any advertising message sent directly to prospective customers via the mail






38. A feature advantage of a product






39. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






40. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






41. A type of buisness that is set up through a franchise agreement - Which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location






42. A type of buisness that has more thatn one location with the same name under the same ownership






43. The eventual desired outcome






44. Using the authority of position power to order the desired behavior






45. A condition of being subject to change or alteration






46. The variation of consumer demand due to a change in price






47. A reward that is usually in the form of money but may also be stock options - profit-sharing privileges - a company vehicle - and/or a bonus program






48. An establishment - such as a restaurant - where a food-and-beverage business competes for customers






49. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






50. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked