Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Low levels of dominance and High levels of Sociability - Wants approval - insecure - apologetic






2. The amount or quanity of goods and services that consumers are willing to buy at various prices






3. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants






4. Personal characteristics admired by others






5. Referring to others with greater position power and authority who support the desired behavior.






6. A positive feeling or reaction customers have when a buisness or product meets their needs






7. An educational - hands-on exspirience working in an established buisness under the guidance of a skilled worker.






8. Ethnic variety as well as socioeconomic and gender variety in a group or society






9. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






10. Ability to influence the behavior of others






11. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked






12. An expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles






13. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






14. Influencing others to accept greater responsibility and exercise more control over the way they perform their jobs.






15. The increasing integration of the world economy






16. Enlisting an individual's peers to support the need for the desired behavior.






17. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place






18. Offering rewards or favors to achieve the desired behavior.






19. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






20. A program in which an airline offers free travel - upgrades - and discounts to program members






21. Any advertising message sent directly to prospective customers via the mail






22. A local or regional event with national or possible international appeal that occurs once or annually






23. Generally characterized by multiple levels of management and managers who must manage large numbers of people






24. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






25. The area in a hospitality establisment that guests view - such as the entrance and dining room






26. A rate based on total sales for the day divided by the total number of sold rooms.






27. The main product that the customer is buying






28. A tour that is more expensive than a package tour and is designed specifically for an individual tourist.






29. A state of being abstract - as are things that cannot be touched






30. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






31. Position - Reward - Coercive






32. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






33. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






34. Emotive - Directive - Reflective - Supportive






35. Using the authority of position power to order the desired behavior






36. A resort property in a specefic location with a concentration of recources or facilities






37. Authority to provide rewards






38. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken






39. A fee or payment based on a percentage of products sold






40. Have power structures that place most decision-making authority at TOP MANAGEMENT LEVELS.






41. An effective network for an airline formed by a hub - or a large airport - connected to other smaller airports called spokes






42. The variation of consumer demand due to a change in price






43. An advantage over competitors due to greater value to consumers through lower prices or more benefits.






44. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






45. The money left from a person's gross income after taking out taxes






46. Any recreational activity for which a guest pays a fee






47. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






48. Statistics about consumers based on their knowledge - attitudes - use - or response to a product






49. A branch of tourism encompassing adventure tourism and sustainable development of regions for future generations






50. The path a product takes using intermediaries between the producer and consumer