Test your basic knowledge |

Hospitality Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A research method whereby a researcher observes the results of changing one or more marketing variables






2. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible






3. A state of being abstract - as are things that cannot be touched






4. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table






5. A type of buisness that has more thatn one location with the same name under the same ownership






6. A person who organizes - manages - and takes the risk of owning and operating a buisness






7. A tour in which a tour operator buys all the seats on an airplane - train - or bus and resells them to travelers






8. A rate based on total sales for the day divided by the total number of sold rooms.






9. A single- or multi-day exhibition held at a convention or civic center arena.






10. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.






11. The path a product takes using intermediaries between the producer and consumer






12. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company






13. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.






14. Offering rewards or favors to achieve the desired behavior.






15. An organization that works with meeting planners to provide tourist information services to business and leisure travelers






16. A positive feeling or reaction customers have when a buisness or product meets their needs






17. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education






18. The fulfillment of guests' needs and wants regarding recieving quality hospitality products






19. Small unique inns that offer a full breakfast with a night's stay






20. A framework for creating an advertising message that that gets Attention - holds Interest - stimulates Desire - and acheives Action






21. METHODS by which managers use their sources of power to influence the behavior of their employees - peers - and supervisors.






22. The granting of authority or power to front-line personnel for handling and solving guests' problems






23. A program in which an airline offers free travel - upgrades - and discounts to program members






24. The area in a lodging facility that guests view - such as the lobby






25. Consistent hospitality service that exceeds guest expectations.






26. Authority granted to a position within the hierarchy of an organization






27. The physical components of a destination - such as hotels - resturants - roadways - and transportation - that support tourism






28. Any paid form of nonpersonal presentation and promotion of ideas - goods - or services by an identified sponsor






29. Goods or services that aid the use of the core product






30. Redistribution of power within an organization that enables managers - supervisors - and employees to perform their jobs more efficiently and effectively.






31. The customer's faithfulness to a business and its product - demonstrated by the customer purchasing the product again






32. Personal characteristics admired by others






33. A written statement of career goals and the necessary steps to acheive them






34. An agent who does not work directly for a travel provider but sells his or her products for a fee






35. Involving the other person in decisions that directly relate to the desired behavior






36. Verbal or nonverbal signs of a customer's readiness to buy






37. Ability to influence the behavior of others






38. Authority to provide rewards






39. A basic - physical - or extended attribute of a product or purchase






40. A fee or payment based on a percentage of products sold






41. Generally characterized by multiple levels of management and managers who must manage large numbers of people






42. Ethnic variety as well as socioeconomic and gender variety in a group or society






43. The area in a lodging facility where support services take place which guests usually do not view






44. The area in a hospitality establisment that guests view - such as the entrance and dining room






45. Using the authority of position power to order the desired behavior






46. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet






47. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry






48. The increasing integration of the world economy






49. The final stop of a journey - or the goal for travelers






50. The type of selling whereby one buisness sells goods or services to another buisness