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Test your basic knowledge |
Hospitality Services
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Include dining rooms - banquest halls - snack counters - and beverage outlets.
Institutional food service
Full service
Owner-operated businesses
Front of the house in food service
2. Price of a sleeping room used as the benchmark quotation.
RDI
Front office department
Rack rate
Catering proposal
3. Services are provided by owner and do not have payrolls.
Kitchen brigade
Catering proposal
Owner-operated businesses
Accounts payable
4. Executive Chef - Sous Chef - Cook - Assistant Cook - and Salad Maker.
Ecotourism
Microwave cooking
Members of a kitchen brigade
Back of the house in food service
5. Department that directly produces income for the business.
Emotional and social needs met by food
Total compensation package
5 categories of cooking used in food prep
Revenue center
6. Include food preparation areas - food receiving and food storage areas.Banquest or catering changing room arrangements and decoration. Storage and management of equipment and supplies for banquets.
Expediter
Back of the house in food service
Catering contract
Free standing food and beverage
7. Responsible for reservations - registration - room assignments - room status - payment collection - telephone operation - departmental bookkeeping - and deposits.
Front office department
Motel
Market segmentation
Falls and cuts
8. Refers to departments that are seen by guests. Includes management - service - front office - accounting - cedit - security - human resources - sales - and reservations.
Support center
Front of the house in lodging
Accounts payable
Chief Engineer
9. Tourism segment that includes learning about nature and the environment.
Free standing food and beverage
Ecotourism
Catering contract
(TQM) Total Quality Management
10. Federal agency that investigates unfair methods of competition in business.
Retirement age adults
Rack rate
FTC
Cater to short-term guests
11. Guarantees that one who sees a person in serious danger because of negligence of another cannot be charged with contributory negligence when risking his own life to attempt to rescue - provided the attempt is not recklessly made.
Functions of food
Good Samaritan Law
Duties of executive chef
Hospitality industry definition for technology
12. Speeds oxidation causing loss of nutrients.
Light on Foods
Functions of food
Technology has impacted food service's
Falls and cuts
13. Loss of vitamins and minerals to water.
Key control
Leaching
Face-to-face meetings
Motel
14. Sole proprietorship;general partnership;limited partnership;corporation;subchapter S corporation.
USDA
Total compensation package
'The Danger Zone' of temperature
Five legal forms of business ownership
15. Wages - salaries - bonuses and benefits paid.
Price level classifications of lodging
Yield management
4 Methods of Placing Kitchen orders
Total compensation package
16. Divides and classifies types of cutomers and their needs in order to tailor services - locations - products and prices to their needs.
Market segmentation
Five legal forms of business ownership
Menu specifications
Six essential nutrients
17. Smaller - identifiable groups of customers or guests who share a specific set of needs or expectations.
Free standing food and beverage
Market segmentation
Retirement age adults
Market segments
18. Name developed as automobiles became widely used in California in 1925.
Accounts receivable
Marketing plans
Motel
Menu specifications
19. Foodservice which compete for customers in an open market.
Commercial food service
Rack rate
Light on Foods
(TQM) Total Quality Management
20. Protein - carbohydrates -fats - vitamins - minerals -and water.
Price level classifications of lodging
Back of the house in lodging
Front of the house in lodging
Six essential nutrients
21. Monies owed by the business.
Manipulation techniques
Trend
RDI
Accounts payable
22. Information management.
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23. Reference Daily Intake standards set for for protein - vitamins and minerals.
Public relations
FDA
Conversion formula to enlarge a recipe
RDI
24. Remove moisture and grease; create a picture with the food.
Key principles of plating food
(TQM) Total Quality Management
Human resources
Duties of executive chef
25. Person who works in front of the pss-through window assembling orders before taken to customers.
Universal design
Art of service
Expediter
Falls and cuts
26. A direction or tendency that a significant number of individuals appear to be following.
Trend
Empathize with the guest
Commercial food service
Conversion formula to enlarge a recipe
27. Purposefully causeing interest to further the growht and acceptance of the item through special activities.
Entrepeneur
A promotion
Trends affecting hospitality industry
Scales for food service
28. Shelter - rest - food and nourishment-basic physical needs/and safety and security.
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29. Emphasizes and supports the composition of food.
Shape of a plate
Free standing food and beverage
Difference between tools and utensils
Price level classifications of lodging
30. Process of converting raw materials into a service.
Limited service
Conversion formula to enlarge a recipe
Back of the house in food service
Hospitality industry definition for technology
31. Someone who organizes - manages and asumes the risks of a new business.
Commercial food service
Microwave cooking
Ecotourism
Entrepeneur
32. Security - acceptance - love - business - family.
Entrepeneur
Market segments
Emotional and social needs met by food
USDA
33. Called purchase specifications or specs - are statements that describe characteristics of a food product - ingredient - or dondiment used by food operations.
Front of the house in food service
4 Methods of Placing Kitchen orders
Shape of a plate
Menu specifications
34. Dry heat-baking - roasting - and broiling; Moist Heat- foods with liquids; Frying-browns by sauteing or flip frying - pan frying - griddle frying - deep frying - or pressure deep frying; Combination Cooking Method-first three methods in a sequence or
Revenue center
Rack rate
Falls and cuts
5 categories of cooking used in food prep
35. Recommended Dietary Allowances for Americans- nutrient standards for maintenance fo good nutrition.
5 categories of cooking used in food prep
RDA
Manipulation techniques
FDA
36. Most common job-related accidents.
Kitchen brigade
Rack rate
Falls and cuts
Trend
37. Informaton about a person - place or thing that is prepared as a news item.
Leaching
Owner-managed businesses
Publicity
Cater to short-term guests
38. Method of cooking that uses very little fat.
Front of the house in lodging
Stir-frying
Full service
Total compensation package
39. Againg of American population; changes in income - and changes in family.
Trend
Marketing plans
Trends affecting hospitality industry
Menu specifications
40. Division of kitchen staff into special areas for different tasks and responsibilities created by Chef Escoffier.
Kitchen brigade
Empathize with the guest
Accounts receivable
Key principles of plating food
41. Inn - hotel - motel - motor hotel - and motor lodge.
Stir-frying
Six essential nutrients
Common terms for lodging operations
Limited service
42. Reduce the amount of paper to be managed.
Members of a kitchen brigade
Accounts receivable
Computerized systems
Difference between tools and utensils
43. Assisting and serving customers so that they enjoy themselves.
Art of service
Key principles of plating food
Back of the house in food service
A promotion
44. Method of cooking that uses electromagnetic energy to create heat and loses fewer nutrients.
Stir-frying
Conversion formula to enlarge a recipe
Microwave cooking
Entrepeneur
45. Detailed description of services offered and their prices for an event presented to the client.
(TQM) Total Quality Management
Three accounting positions
Catering proposal
5 categories of cooking used in food prep
46. 41 F - 140 F which allows foodborne organisms to grow.
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47. Desired yield/Original yield= Conversion Factor - Multiply the Conversion Factor by quantity of each ingredient in original recipe to get new quantities - ie - Conversion Factor/Original Quantity = New Quantity
Trends affecting hospitality industry
Conversion formula to enlarge a recipe
Theme
Empathize with the guest
48. Commercial hotels - luxury hotels - resort/gaming hotels - motels - motor inns - bed and breakfasts - conference centers.
Owner-operated businesses
Cater to short-term guests
Expediter
Universal design
49. Responsible for maintenance and repair of facilities.
Members of a kitchen brigade
Chief Engineer
Light on Foods
Marketing plans
50. Monies owed to the business.
Theme
Menu specifications
Accounts receivable
Back of the house in food service
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