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Test your basic knowledge |
Hospitality Services
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Assisting and serving customers so that they enjoy themselves.
Catering contract
Institutional food service
Leaching
Art of service
2. Againg of American population; changes in income - and changes in family.
Six essential nutrients
Trend
Functions of food
Trends affecting hospitality industry
3. Detailed description of services offered and their prices for an event presented to the client.
Yield management
Duties of executive chef
Catering proposal
FTC
4. Everything ready- assemblage oall cooking utensils - equipment - and ingredients for cooking.
FTC
Mise en place
Cater to long-term guests
'The Danger Zone' of temperature
5. Dry heat-baking - roasting - and broiling; Moist Heat- foods with liquids; Frying-browns by sauteing or flip frying - pan frying - griddle frying - deep frying - or pressure deep frying; Combination Cooking Method-first three methods in a sequence or
Kitchen brigade
Institutional food service
Light on Foods
5 categories of cooking used in food prep
6. Communication designed to influence opinion and promote a favorable image - goodwill - or prestige for a company - organzation - or individual.
Public relations
Full service
USDA
Cater to short-term guests
7. Person who works in front of the pss-through window assembling orders before taken to customers.
Members of a kitchen brigade
Expediter
Limited service
Retirement age adults
8. Lodging operations without food and beverage.
Conversion formula to enlarge a recipe
Human resources
Back of the house in food service
Limited service
9. Tourism segment that includes learning about nature and the environment.
Ecotourism
Menu specifications
Market segments
Chief Engineer
10. Information management.
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11. Areas of a business that don not generate revenue - but provide support to the revenue center so they remain profitable.
Support center
Empathize with the guest
Front office department
Leaching
12. Technique used to maximize room revenue using supply and demand.
Yield management
Cater to short-term guests
Owner-operated businesses
Owner-managed businesses
13. Include food preparation areas - food receiving and food storage areas.Banquest or catering changing room arrangements and decoration. Storage and management of equipment and supplies for banquets.
Back of the house in food service
Duties of executive chef
Falls and cuts
Limited service
14. Recommended Dietary Allowances for Americans- nutrient standards for maintenance fo good nutrition.
Front office department
RDA
Mise en place
Technology has impacted food service's
15. Federal agency that investigates unfair methods of competition in business.
FTC
Empathize with the guest
Falls and cuts
Catering proposal
16. Called purchase specifications or specs - are statements that describe characteristics of a food product - ingredient - or dondiment used by food operations.
Menu specifications
Market segmentation
Good Samaritan Law
Human resources
17. Responsible for maintenance and repair of facilities.
Catering proposal
Hospitality industry definition for technology
Institutional food service
Chief Engineer
18. These established goals to attract cutomers - stay ahead of competitors - and be profitable.
Marketing plans
Empathize with the guest
Microwave cooking
Members of a kitchen brigade
19. 1. Server calls order in a clear voice; 2. Written orders placed on a spindle with new orders to right; 3.Designated kitchen employee reads the order aloud; 4. Computer entries.
4 Methods of Placing Kitchen orders
Maslow's Hierarchy needs supplied by hospitality operations
Theme
Back of the house in food service
20. Design of products and environmnets that are usable by all people to the greatest extent possible.
Front of the house in food service
Three accounting positions
Universal design
Kitchen brigade
21. Chopping and peeling - change food from its original state - especially Vitamin C.
Manipulation techniques
DRV
Support center
Key principles of plating food
22. Tools are used in all aspects of food preparation; utensils are containers used to hold foods such as bowls - pots - pans - pitchers.
Difference between tools and utensils
4 Methods of Placing Kitchen orders
Back of the house in food service
Duties of executive chef
23. Purposefully causeing interest to further the growht and acceptance of the item through special activities.
Chief Engineer
A promotion
5 categories of cooking used in food prep
Yield management
24. Daily Recommended Value-standards for food labeling values for food components and nutrients - such as cholesterol - fat - and fiber.
USDA
DRV
Full service
Market segmentation
25. Divides and classifies types of cutomers and their needs in order to tailor services - locations - products and prices to their needs.
FDA
Good Samaritan Law
RDI
Market segmentation
26. Method of cooking that uses very little fat.
Face-to-face meetings
A promotion
Limited service
Stir-frying
27. Emphasizes and supports the composition of food.
Common terms for lodging operations
Shape of a plate
Key control
Hospitality industry definition for technology
28. Shelter - rest - food and nourishment-basic physical needs/and safety and security.
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29. Controller - auditor - credit manager.
Three accounting positions
Duties of executive chef
FDA
Menu specifications
30. Growing target market which food services are modifying to accomodate.
Support center
Retirement age adults
Leaching
Publicity
31. Put oneself in antoher's place and understand his or her feelings.
Trend
Commercial food service
Empathize with the guest
Full service
32. Federal agency requiring truthful and informative labeling of products.
FDA
Theme
Front office department
Trend
33. A major part of guestroom security.
(TQM) Total Quality Management
Menu specifications
Light on Foods
Key control
34. Monies owed to the business.
Trends affecting hospitality industry
Stir-frying
Accounts receivable
Leaching
35. Reference Daily Intake standards set for for protein - vitamins and minerals.
Support center
Theme
RDI
Res ipsa loquitor
36. A direction or tendency that a significant number of individuals appear to be following.
Trend
Accounts payable
Duties of executive chef
Computerized systems
37. 'the thing speaks for itself'- the use of circumstantial or indirect evidence of negligence to impose liability.
Theme
Technology has impacted food service's
Functions of food
Res ipsa loquitor
38. Exlcusive owner of the franchise's trademark name adn service an is the franchise's parent company.
Three accounting positions
Shape of a plate
Franchiser
Leaching
39. Foodservice which compete for customers in an open market.
Revenue center
Commercial food service
Owner-operated businesses
Members of a kitchen brigade
40. Desired yield/Original yield= Conversion Factor - Multiply the Conversion Factor by quantity of each ingredient in original recipe to get new quantities - ie - Conversion Factor/Original Quantity = New Quantity
Conversion formula to enlarge a recipe
Five legal forms of business ownership
5 categories of cooking used in food prep
Stir-frying
41. Final details and pricing signed by the client.
'The Danger Zone' of temperature
Face-to-face meetings
Full service
Catering contract
42. Monies owed by the business.
Emotional and social needs met by food
Public relations
DRV
Accounts payable
43. Remove moisture and grease; create a picture with the food.
Key principles of plating food
Institutional food service
Retirement age adults
Support center
44. Inn - hotel - motel - motor hotel - and motor lodge.
Hospitality industry definition for technology
Common terms for lodging operations
(TQM) Total Quality Management
Microwave cooking
45. The business of managing the most important resource used by a business-people.
Commercial food service
Accounts payable
Human resources
Functions of food
46. Protein - carbohydrates -fats - vitamins - minerals -and water.
Six essential nutrients
Retirement age adults
Franchiser
Trend
47. Commercial hotels - luxury hotels - resort/gaming hotels - motels - motor inns - bed and breakfasts - conference centers.
Scales for food service
Shape of a plate
Cater to short-term guests
4 Methods of Placing Kitchen orders
48. A subject around which decor - food - menu -etc are planned.
Res ipsa loquitor
Theme
Front office department
Common terms for lodging operations
49. Most common job-related accidents.
Microwave cooking
Members of a kitchen brigade
Falls and cuts
Five legal forms of business ownership
50. To provide body with fuel to create heat and energy; builds - repairs and maintains the body.
Functions of food
Maslow's Hierarchy needs supplied by hospitality operations
Mise en place
Emotional and social needs met by food