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Test your basic knowledge |
Hospitality Services
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Federal agency requiring truthful and informative labeling of products.
FDA
Empathize with the guest
Front of the house in lodging
Franchiser
2. Run by owner but owner also hires a supporting staff of employees.
Six essential nutrients
Owner-managed businesses
Key principles of plating food
Yield management
3. Remove moisture and grease; create a picture with the food.
Shape of a plate
Key principles of plating food
Members of a kitchen brigade
Microwave cooking
4. Inn - hotel - motel - motor hotel - and motor lodge.
Menu specifications
Commercial food service
RDI
Common terms for lodging operations
5. These established goals to attract cutomers - stay ahead of competitors - and be profitable.
Marketing plans
Hospitality industry definition for technology
Five legal forms of business ownership
Kitchen brigade
6. Foodservice which serves a captive audience.
Institutional food service
'The Danger Zone' of temperature
Support center
Emotional and social needs met by food
7. Sole proprietorship;general partnership;limited partnership;corporation;subchapter S corporation.
Cater to long-term guests
Front office department
Five legal forms of business ownership
Key principles of plating food
8. Security - acceptance - love - business - family.
Functions of food
Emotional and social needs met by food
Total compensation package
4 Methods of Placing Kitchen orders
9. Tourism segment that includes learning about nature and the environment.
Ecotourism
Rack rate
Falls and cuts
Expediter
10. Business executives preference for meetings.
Face-to-face meetings
Good Samaritan Law
Rack rate
Human resources
11. Desired yield/Original yield= Conversion Factor - Multiply the Conversion Factor by quantity of each ingredient in original recipe to get new quantities - ie - Conversion Factor/Original Quantity = New Quantity
Conversion formula to enlarge a recipe
Total compensation package
Face-to-face meetings
Res ipsa loquitor
12. Department that directly produces income for the business.
Revenue center
Cater to long-term guests
Front office department
Ecotourism
13. Dry heat-baking - roasting - and broiling; Moist Heat- foods with liquids; Frying-browns by sauteing or flip frying - pan frying - griddle frying - deep frying - or pressure deep frying; Combination Cooking Method-first three methods in a sequence or
Empathize with the guest
5 categories of cooking used in food prep
(TQM) Total Quality Management
Owner-managed businesses
14. Responsible for reservations - registration - room assignments - room status - payment collection - telephone operation - departmental bookkeeping - and deposits.
Light on Foods
Computerized systems
Front office department
Stir-frying
15. Guarantees that one who sees a person in serious danger because of negligence of another cannot be charged with contributory negligence when risking his own life to attempt to rescue - provided the attempt is not recklessly made.
Owner-managed businesses
DRV
Limited service
Good Samaritan Law
16. Reduce the amount of paper to be managed.
Owner-operated businesses
Market segments
Accounts payable
Computerized systems
17. Method of cooking that uses very little fat.
Rack rate
Art of service
Trends affecting hospitality industry
Stir-frying
18. Loss of vitamins and minerals to water.
Full service
Price level classifications of lodging
Leaching
Conversion formula to enlarge a recipe
19. A major part of guestroom security.
Leaching
Key control
Total compensation package
Technology has impacted food service's
20. Informaton about a person - place or thing that is prepared as a news item.
Key control
Kitchen brigade
Universal design
Publicity
21. Daily Recommended Value-standards for food labeling values for food components and nutrients - such as cholesterol - fat - and fiber.
DRV
Franchiser
Back of the house in food service
Art of service
22. Refers to departments that are seen by guests. Includes management - service - front office - accounting - cedit - security - human resources - sales - and reservations.
Accounts receivable
Marketing plans
Mise en place
Front of the house in lodging
23. The business of managing the most important resource used by a business-people.
Scales for food service
Franchiser
Human resources
Microwave cooking
24. Put oneself in antoher's place and understand his or her feelings.
Front of the house in food service
(TQM) Total Quality Management
Empathize with the guest
Total compensation package
25. Person who works in front of the pss-through window assembling orders before taken to customers.
A promotion
Technology has impacted food service's
Common terms for lodging operations
Expediter
26. Lodging operations with food and beverage.
Full service
Microwave cooking
Art of service
(TQM) Total Quality Management
27. Reference Daily Intake standards set for for protein - vitamins and minerals.
Face-to-face meetings
Price level classifications of lodging
RDI
Marketing plans
28. A direction or tendency that a significant number of individuals appear to be following.
Universal design
DRV
Trend
Hospitality industry definition for technology
29. Everything ready- assemblage oall cooking utensils - equipment - and ingredients for cooking.
Mise en place
Five legal forms of business ownership
Menu specifications
Expediter
30. Include dining rooms - banquest halls - snack counters - and beverage outlets.
Owner-managed businesses
Front of the house in food service
Key control
Cater to long-term guests
31. Shelter - rest - food and nourishment-basic physical needs/and safety and security.
32. A subject around which decor - food - menu -etc are planned.
Commercial food service
Theme
Key principles of plating food
Yield management
33. Speeds oxidation causing loss of nutrients.
Franchiser
Maslow's Hierarchy needs supplied by hospitality operations
Duties of executive chef
Light on Foods
34. Exlcusive owner of the franchise's trademark name adn service an is the franchise's parent company.
Franchiser
Accounts receivable
Market segments
Common terms for lodging operations
35. Recommended Dietary Allowances for Americans- nutrient standards for maintenance fo good nutrition.
RDA
Face-to-face meetings
Six essential nutrients
Cater to short-term guests
36. 41 F - 140 F which allows foodborne organisms to grow.
37. Federal agency that investigates unfair methods of competition in business.
FTC
Support center
Retirement age adults
Franchiser
38. Operations not associated with a lodging operation.
Maslow's Hierarchy needs supplied by hospitality operations
Universal design
Chief Engineer
Free standing food and beverage
39. Final details and pricing signed by the client.
Catering contract
FTC
Art of service
Key control
40. Most common job-related accidents.
Falls and cuts
Computerized systems
Rack rate
Cater to short-term guests
41. Wages - salaries - bonuses and benefits paid.
Cater to short-term guests
Catering contract
Six essential nutrients
Total compensation package
42. Lodging operations without food and beverage.
Face-to-face meetings
Limited service
Six essential nutrients
Menu specifications
43. Againg of American population; changes in income - and changes in family.
Trends affecting hospitality industry
Five legal forms of business ownership
Market segments
Conversion formula to enlarge a recipe
44. Divides and classifies types of cutomers and their needs in order to tailor services - locations - products and prices to their needs.
Catering proposal
Computerized systems
Market segmentation
Marketing plans
45. 'spring-type' for dry ingredients;' balance' for weighting batters and mixes; 'portion' for weighing portions of food and rolls: ' baker's' for ingredients or scaling dough.
Commercial food service
Scales for food service
Maslow's Hierarchy needs supplied by hospitality operations
Manipulation techniques
46. Process of converting raw materials into a service.
Hospitality industry definition for technology
Motel
Duties of executive chef
Front of the house in food service
47. Protein - carbohydrates -fats - vitamins - minerals -and water.
Three accounting positions
Mise en place
Six essential nutrients
Motel
48. Assisting and serving customers so that they enjoy themselves.
Chief Engineer
Owner-operated businesses
Theme
Art of service
49. Include food preparation areas - food receiving and food storage areas.Banquest or catering changing room arrangements and decoration. Storage and management of equipment and supplies for banquets.
Back of the house in food service
'The Danger Zone' of temperature
Public relations
Empathize with the guest
50. Called purchase specifications or specs - are statements that describe characteristics of a food product - ingredient - or dondiment used by food operations.
RDA
FTC
Menu specifications
Six essential nutrients