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Test your basic knowledge |
Hospitality Services
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 'the thing speaks for itself'- the use of circumstantial or indirect evidence of negligence to impose liability.
Res ipsa loquitor
Trend
Menu specifications
Revenue center
2. Commercial hotels - luxury hotels - resort/gaming hotels - motels - motor inns - bed and breakfasts - conference centers.
Rack rate
Manipulation techniques
Cater to short-term guests
Good Samaritan Law
3. Wages - salaries - bonuses and benefits paid.
Total compensation package
Key principles of plating food
Maslow's Hierarchy needs supplied by hospitality operations
Three accounting positions
4. Communication designed to influence opinion and promote a favorable image - goodwill - or prestige for a company - organzation - or individual.
Front office department
Menu specifications
Owner-managed businesses
Public relations
5. Business executives preference for meetings.
Face-to-face meetings
Conversion formula to enlarge a recipe
(TQM) Total Quality Management
Publicity
6. Detailed description of services offered and their prices for an event presented to the client.
Motel
Catering proposal
Art of service
Face-to-face meetings
7. Include food preparation areas - food receiving and food storage areas.Banquest or catering changing room arrangements and decoration. Storage and management of equipment and supplies for banquets.
Commercial food service
Yield management
Hospitality industry definition for technology
Back of the house in food service
8. Monies owed to the business.
Accounts receivable
Leaching
Front of the house in food service
Marketing plans
9. Guarantees that one who sees a person in serious danger because of negligence of another cannot be charged with contributory negligence when risking his own life to attempt to rescue - provided the attempt is not recklessly made.
Trends affecting hospitality industry
Motel
Good Samaritan Law
Yield management
10. Dry heat-baking - roasting - and broiling; Moist Heat- foods with liquids; Frying-browns by sauteing or flip frying - pan frying - griddle frying - deep frying - or pressure deep frying; Combination Cooking Method-first three methods in a sequence or
5 categories of cooking used in food prep
Falls and cuts
Back of the house in food service
Entrepeneur
11. Exlcusive owner of the franchise's trademark name adn service an is the franchise's parent company.
Computerized systems
Catering proposal
Ecotourism
Franchiser
12. Monies owed by the business.
Common terms for lodging operations
Price level classifications of lodging
Accounts payable
Technology has impacted food service's
13. Everything ready- assemblage oall cooking utensils - equipment - and ingredients for cooking.
Full service
Difference between tools and utensils
Free standing food and beverage
Mise en place
14. Division of kitchen staff into special areas for different tasks and responsibilities created by Chef Escoffier.
Entrepeneur
Kitchen brigade
Five legal forms of business ownership
Back of the house in food service
15. Chopping and peeling - change food from its original state - especially Vitamin C.
Marketing plans
5 categories of cooking used in food prep
Market segments
Manipulation techniques
16. Tourism segment that includes learning about nature and the environment.
Rack rate
Yield management
Catering proposal
Ecotourism
17. Run by owner but owner also hires a supporting staff of employees.
Franchiser
Owner-managed businesses
Five legal forms of business ownership
Free standing food and beverage
18. Reference Daily Intake standards set for for protein - vitamins and minerals.
Back of the house in food service
RDI
Leaching
Cater to long-term guests
19. Federal agency requiring truthful and informative labeling of products.
FDA
Yield management
Computerized systems
'The Danger Zone' of temperature
20. Federal agency that establishes and enforces food product standards.
Expediter
Good Samaritan Law
Six essential nutrients
USDA
21. Method of cooking that uses very little fat.
Cater to long-term guests
Accounts payable
Support center
Stir-frying
22. Foodservice which serves a captive audience.
Motel
RDI
Institutional food service
Members of a kitchen brigade
23. Responsible for reservations - registration - room assignments - room status - payment collection - telephone operation - departmental bookkeeping - and deposits.
Front office department
Catering contract
Key control
Motel
24. Purposefully causeing interest to further the growht and acceptance of the item through special activities.
Market segmentation
Difference between tools and utensils
Revenue center
A promotion
25. 1. Server calls order in a clear voice; 2. Written orders placed on a spindle with new orders to right; 3.Designated kitchen employee reads the order aloud; 4. Computer entries.
Revenue center
Stir-frying
Key control
4 Methods of Placing Kitchen orders
26. Final details and pricing signed by the client.
Key control
Five legal forms of business ownership
Catering contract
Commercial food service
27. 41 F - 140 F which allows foodborne organisms to grow.
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28. Put oneself in antoher's place and understand his or her feelings.
Empathize with the guest
Res ipsa loquitor
Good Samaritan Law
(TQM) Total Quality Management
29. Againg of American population; changes in income - and changes in family.
Shape of a plate
Six essential nutrients
Good Samaritan Law
Trends affecting hospitality industry
30. All-suite hotels - residential hotels - extended-stay hotels -condominium hotels - institutional housing.
Chief Engineer
Microwave cooking
Cater to long-term guests
Revenue center
31. Services are provided by owner and do not have payrolls.
Key principles of plating food
Members of a kitchen brigade
Owner-operated businesses
FDA
32. Executive Chef - Sous Chef - Cook - Assistant Cook - and Salad Maker.
'The Danger Zone' of temperature
Menu specifications
Members of a kitchen brigade
A promotion
33. Desired yield/Original yield= Conversion Factor - Multiply the Conversion Factor by quantity of each ingredient in original recipe to get new quantities - ie - Conversion Factor/Original Quantity = New Quantity
Five legal forms of business ownership
Difference between tools and utensils
Members of a kitchen brigade
Conversion formula to enlarge a recipe
34. Recommended Dietary Allowances for Americans- nutrient standards for maintenance fo good nutrition.
Functions of food
RDA
'The Danger Zone' of temperature
Hospitality industry definition for technology
35. Remove moisture and grease; create a picture with the food.
Three accounting positions
Menu specifications
Key principles of plating food
Conversion formula to enlarge a recipe
36. Daily Recommended Value-standards for food labeling values for food components and nutrients - such as cholesterol - fat - and fiber.
Back of the house in food service
DRV
Stir-frying
Res ipsa loquitor
37. Growing target market which food services are modifying to accomodate.
Retirement age adults
Limited service
Face-to-face meetings
Accounts receivable
38. Department that directly produces income for the business.
Owner-operated businesses
Six essential nutrients
Revenue center
Back of the house in lodging
39. A direction or tendency that a significant number of individuals appear to be following.
Trend
Six essential nutrients
DRV
Market segments
40. Information management.
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41. Emphasizes and supports the composition of food.
Catering proposal
Shape of a plate
Entrepeneur
Res ipsa loquitor
42. These established goals to attract cutomers - stay ahead of competitors - and be profitable.
Support center
Marketing plans
Common terms for lodging operations
Three accounting positions
43. Most common job-related accidents.
Falls and cuts
Full service
DRV
Three accounting positions
44. Inn - hotel - motel - motor hotel - and motor lodge.
Common terms for lodging operations
Empathize with the guest
Marketing plans
Back of the house in lodging
45. Divides and classifies types of cutomers and their needs in order to tailor services - locations - products and prices to their needs.
Public relations
Face-to-face meetings
Market segmentation
Commercial food service
46. Shelter - rest - food and nourishment-basic physical needs/and safety and security.
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47. Program that involves all employees in developing guest service standards and methods to ensure employees meet guest expectations.
Face-to-face meetings
Front of the house in food service
(TQM) Total Quality Management
5 categories of cooking used in food prep
48. Process of converting raw materials into a service.
Universal design
Hospitality industry definition for technology
Key control
Market segments
49. Person who works in front of the pss-through window assembling orders before taken to customers.
Empathize with the guest
Expediter
Franchiser
Hospitality industry definition for technology
50. To provide body with fuel to create heat and energy; builds - repairs and maintains the body.
Falls and cuts
Functions of food
Computerized systems
Technology has impacted food service's