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Test your basic knowledge |
Hospitality Services
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Price of a sleeping room used as the benchmark quotation.
Common terms for lodging operations
Rack rate
A promotion
Computerized systems
2. A major part of guestroom security.
Market segments
Difference between tools and utensils
Key control
Front office department
3. Shelter - rest - food and nourishment-basic physical needs/and safety and security.
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4. A subject around which decor - food - menu -etc are planned.
Theme
Entrepeneur
Duties of executive chef
Shape of a plate
5. To provide body with fuel to create heat and energy; builds - repairs and maintains the body.
Human resources
Members of a kitchen brigade
Rack rate
Functions of food
6. Responsible for reservations - registration - room assignments - room status - payment collection - telephone operation - departmental bookkeeping - and deposits.
Public relations
Front of the house in lodging
Technology has impacted food service's
Front office department
7. Tourism segment that includes learning about nature and the environment.
Difference between tools and utensils
Ecotourism
Franchiser
Limited service
8. Security - acceptance - love - business - family.
Accounts receivable
Computerized systems
Emotional and social needs met by food
RDA
9. Most common job-related accidents.
Falls and cuts
Emotional and social needs met by food
Catering proposal
Free standing food and beverage
10. Foodservice which serves a captive audience.
'The Danger Zone' of temperature
4 Methods of Placing Kitchen orders
Institutional food service
Front of the house in lodging
11. Supervises kitchen staff - food quality and food cost - kitchen safety - prep lists - mise en place.
Duties of executive chef
Full service
Accounts payable
Empathize with the guest
12. Tools are used in all aspects of food preparation; utensils are containers used to hold foods such as bowls - pots - pans - pitchers.
Six essential nutrients
Back of the house in lodging
Difference between tools and utensils
Human resources
13. 'the thing speaks for itself'- the use of circumstantial or indirect evidence of negligence to impose liability.
Mise en place
Res ipsa loquitor
Owner-operated businesses
Rack rate
14. Communication designed to influence opinion and promote a favorable image - goodwill - or prestige for a company - organzation - or individual.
Total compensation package
Scales for food service
Public relations
Face-to-face meetings
15. Everything ready- assemblage oall cooking utensils - equipment - and ingredients for cooking.
Front of the house in lodging
A promotion
Mise en place
Key control
16. Operations not associated with a lodging operation.
(TQM) Total Quality Management
Owner-managed businesses
Yield management
Free standing food and beverage
17. Growing target market which food services are modifying to accomodate.
FDA
Retirement age adults
Market segments
Catering proposal
18. Called purchase specifications or specs - are statements that describe characteristics of a food product - ingredient - or dondiment used by food operations.
Manipulation techniques
Catering contract
Menu specifications
Limited service
19. Smaller - identifiable groups of customers or guests who share a specific set of needs or expectations.
Cater to short-term guests
Catering proposal
Market segments
Maslow's Hierarchy needs supplied by hospitality operations
20. Run by owner but owner also hires a supporting staff of employees.
Owner-managed businesses
Scales for food service
RDI
Free standing food and beverage
21. Divides and classifies types of cutomers and their needs in order to tailor services - locations - products and prices to their needs.
Common terms for lodging operations
Market segmentation
Key control
Stir-frying
22. Assisting and serving customers so that they enjoy themselves.
Art of service
Leaching
USDA
Limited service
23. Executive Chef - Sous Chef - Cook - Assistant Cook - and Salad Maker.
Marketing plans
Members of a kitchen brigade
Stir-frying
Scales for food service
24. Person who works in front of the pss-through window assembling orders before taken to customers.
Expediter
Universal design
Mise en place
Franchiser
25. Speeds oxidation causing loss of nutrients.
Light on Foods
5 categories of cooking used in food prep
Trend
Emotional and social needs met by food
26. Department that directly produces income for the business.
Revenue center
Owner-operated businesses
Total compensation package
Common terms for lodging operations
27. Inn - hotel - motel - motor hotel - and motor lodge.
DRV
Cater to long-term guests
Common terms for lodging operations
Key control
28. Luxury;First-class/upscale; mid-scale motor hotels; budget/economy
Human resources
Price level classifications of lodging
Expediter
Retirement age adults
29. Sole proprietorship;general partnership;limited partnership;corporation;subchapter S corporation.
Six essential nutrients
Front of the house in lodging
Commercial food service
Five legal forms of business ownership
30. Refers to departments that are seen by guests. Includes management - service - front office - accounting - cedit - security - human resources - sales - and reservations.
Five legal forms of business ownership
Universal design
Front of the house in lodging
Limited service
31. Design of products and environmnets that are usable by all people to the greatest extent possible.
Yield management
Retirement age adults
Art of service
Universal design
32. Wages - salaries - bonuses and benefits paid.
Total compensation package
Cater to short-term guests
Marketing plans
Art of service
33. Recommended Dietary Allowances for Americans- nutrient standards for maintenance fo good nutrition.
Members of a kitchen brigade
Retirement age adults
Front of the house in food service
RDA
34. Guarantees that one who sees a person in serious danger because of negligence of another cannot be charged with contributory negligence when risking his own life to attempt to rescue - provided the attempt is not recklessly made.
Empathize with the guest
Microwave cooking
Good Samaritan Law
Light on Foods
35. Responsible for maintenance and repair of facilities.
Kitchen brigade
Chief Engineer
A promotion
Limited service
36. Monies owed by the business.
Trends affecting hospitality industry
Shape of a plate
Ecotourism
Accounts payable
37. Lodging operations with food and beverage.
Art of service
Yield management
Full service
Stir-frying
38. Informaton about a person - place or thing that is prepared as a news item.
Publicity
FTC
Expediter
Marketing plans
39. Reduce the amount of paper to be managed.
Entrepeneur
Computerized systems
Full service
Motel
40. Foodservice which compete for customers in an open market.
Falls and cuts
Six essential nutrients
Commercial food service
Conversion formula to enlarge a recipe
41. These established goals to attract cutomers - stay ahead of competitors - and be profitable.
Back of the house in food service
Marketing plans
Hospitality industry definition for technology
Price level classifications of lodging
42. Detailed description of services offered and their prices for an event presented to the client.
DRV
Catering proposal
Publicity
Limited service
43. Monies owed to the business.
Manipulation techniques
RDI
Market segments
Accounts receivable
44. Include dining rooms - banquest halls - snack counters - and beverage outlets.
Motel
Free standing food and beverage
Front of the house in food service
Accounts payable
45. Federal agency requiring truthful and informative labeling of products.
Price level classifications of lodging
Free standing food and beverage
Members of a kitchen brigade
FDA
46. Division of kitchen staff into special areas for different tasks and responsibilities created by Chef Escoffier.
Shape of a plate
Cater to short-term guests
Kitchen brigade
Three accounting positions
47. Chopping and peeling - change food from its original state - especially Vitamin C.
Catering contract
Manipulation techniques
Microwave cooking
A promotion
48. Business executives preference for meetings.
Cater to short-term guests
Five legal forms of business ownership
Face-to-face meetings
Price level classifications of lodging
49. Daily Recommended Value-standards for food labeling values for food components and nutrients - such as cholesterol - fat - and fiber.
DRV
Common terms for lodging operations
Market segmentation
Light on Foods
50. Protein - carbohydrates -fats - vitamins - minerals -and water.
Six essential nutrients
'The Danger Zone' of temperature
Good Samaritan Law
Stir-frying