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Test your basic knowledge |
Hospitality Services
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Areas of a business that don not generate revenue - but provide support to the revenue center so they remain profitable.
Entrepeneur
FDA
Support center
Motel
2. Technique used to maximize room revenue using supply and demand.
Three accounting positions
Hospitality industry definition for technology
'The Danger Zone' of temperature
Yield management
3. Tools are used in all aspects of food preparation; utensils are containers used to hold foods such as bowls - pots - pans - pitchers.
Difference between tools and utensils
Motel
Emotional and social needs met by food
(TQM) Total Quality Management
4. Controller - auditor - credit manager.
Common terms for lodging operations
Maslow's Hierarchy needs supplied by hospitality operations
Three accounting positions
Publicity
5. Daily Recommended Value-standards for food labeling values for food components and nutrients - such as cholesterol - fat - and fiber.
Accounts payable
USDA
4 Methods of Placing Kitchen orders
DRV
6. Remove moisture and grease; create a picture with the food.
Mise en place
Stir-frying
Key principles of plating food
Total compensation package
7. Tourism segment that includes learning about nature and the environment.
Price level classifications of lodging
Accounts payable
Ecotourism
Retirement age adults
8. These established goals to attract cutomers - stay ahead of competitors - and be profitable.
Entrepeneur
Marketing plans
Members of a kitchen brigade
Human resources
9. Dry heat-baking - roasting - and broiling; Moist Heat- foods with liquids; Frying-browns by sauteing or flip frying - pan frying - griddle frying - deep frying - or pressure deep frying; Combination Cooking Method-first three methods in a sequence or
5 categories of cooking used in food prep
Technology has impacted food service's
Shape of a plate
Owner-operated businesses
10. Department that directly produces income for the business.
Market segmentation
Revenue center
Res ipsa loquitor
Accounts payable
11. Reference Daily Intake standards set for for protein - vitamins and minerals.
RDI
RDA
Five legal forms of business ownership
5 categories of cooking used in food prep
12. Reduce the amount of paper to be managed.
FDA
Cater to short-term guests
Computerized systems
Five legal forms of business ownership
13. Federal agency that investigates unfair methods of competition in business.
Accounts payable
5 categories of cooking used in food prep
FTC
4 Methods of Placing Kitchen orders
14. Foodservice which serves a captive audience.
Owner-operated businesses
Institutional food service
Common terms for lodging operations
Chief Engineer
15. A direction or tendency that a significant number of individuals appear to be following.
Trend
Limited service
Cater to long-term guests
Mise en place
16. Lodging operations with food and beverage.
Publicity
Full service
Six essential nutrients
Technology has impacted food service's
17. Everything ready- assemblage oall cooking utensils - equipment - and ingredients for cooking.
Mise en place
Good Samaritan Law
Owner-operated businesses
A promotion
18. Responsible for reservations - registration - room assignments - room status - payment collection - telephone operation - departmental bookkeeping - and deposits.
Front office department
Scales for food service
Maslow's Hierarchy needs supplied by hospitality operations
Empathize with the guest
19. Inn - hotel - motel - motor hotel - and motor lodge.
Scales for food service
Common terms for lodging operations
4 Methods of Placing Kitchen orders
Expediter
20. The business of managing the most important resource used by a business-people.
Light on Foods
Trend
Human resources
Limited service
21. 'the thing speaks for itself'- the use of circumstantial or indirect evidence of negligence to impose liability.
Public relations
Res ipsa loquitor
Theme
Maslow's Hierarchy needs supplied by hospitality operations
22. Luxury;First-class/upscale; mid-scale motor hotels; budget/economy
Cater to long-term guests
Total compensation package
USDA
Price level classifications of lodging
23. Protein - carbohydrates -fats - vitamins - minerals -and water.
Retirement age adults
Six essential nutrients
Catering contract
Manipulation techniques
24. 41 F - 140 F which allows foodborne organisms to grow.
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25. Chopping and peeling - change food from its original state - especially Vitamin C.
Good Samaritan Law
Universal design
Trend
Manipulation techniques
26. Name developed as automobiles became widely used in California in 1925.
Hospitality industry definition for technology
Motel
Owner-managed businesses
Institutional food service
27. Assisting and serving customers so that they enjoy themselves.
FDA
Price level classifications of lodging
Art of service
Three accounting positions
28. 1. Server calls order in a clear voice; 2. Written orders placed on a spindle with new orders to right; 3.Designated kitchen employee reads the order aloud; 4. Computer entries.
4 Methods of Placing Kitchen orders
Marketing plans
Technology has impacted food service's
Good Samaritan Law
29. Design of products and environmnets that are usable by all people to the greatest extent possible.
Manipulation techniques
Front of the house in food service
Universal design
Duties of executive chef
30. All-suite hotels - residential hotels - extended-stay hotels -condominium hotels - institutional housing.
Cater to short-term guests
A promotion
Emotional and social needs met by food
Cater to long-term guests
31. Refers to departments that are seen by guests. Includes management - service - front office - accounting - cedit - security - human resources - sales - and reservations.
Support center
Motel
Catering contract
Front of the house in lodging
32. Services are provided by owner and do not have payrolls.
Owner-operated businesses
Back of the house in lodging
Key principles of plating food
Members of a kitchen brigade
33. Include food preparation areas - food receiving and food storage areas.Banquest or catering changing room arrangements and decoration. Storage and management of equipment and supplies for banquets.
Back of the house in food service
Expediter
Entrepeneur
DRV
34. Security - acceptance - love - business - family.
Functions of food
Limited service
4 Methods of Placing Kitchen orders
Emotional and social needs met by food
35. Information management.
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36. Executive Chef - Sous Chef - Cook - Assistant Cook - and Salad Maker.
Members of a kitchen brigade
Catering proposal
Hospitality industry definition for technology
Accounts receivable
37. Divides and classifies types of cutomers and their needs in order to tailor services - locations - products and prices to their needs.
Market segmentation
Members of a kitchen brigade
(TQM) Total Quality Management
5 categories of cooking used in food prep
38. A subject around which decor - food - menu -etc are planned.
Theme
Five legal forms of business ownership
Cater to short-term guests
Expediter
39. Sole proprietorship;general partnership;limited partnership;corporation;subchapter S corporation.
Five legal forms of business ownership
Marketing plans
Shape of a plate
Empathize with the guest
40. Againg of American population; changes in income - and changes in family.
Front of the house in food service
Leaching
Trends affecting hospitality industry
Key control
41. Federal agency requiring truthful and informative labeling of products.
FDA
Manipulation techniques
Limited service
Cater to short-term guests
42. Detailed description of services offered and their prices for an event presented to the client.
Limited service
RDI
Institutional food service
Catering proposal
43. Wages - salaries - bonuses and benefits paid.
Conversion formula to enlarge a recipe
Owner-operated businesses
Total compensation package
Back of the house in lodging
44. Process of converting raw materials into a service.
Theme
Light on Foods
Hospitality industry definition for technology
Front of the house in lodging
45. Business executives preference for meetings.
Total compensation package
DRV
Difference between tools and utensils
Face-to-face meetings
46. Most common job-related accidents.
Falls and cuts
Art of service
Light on Foods
Expediter
47. Guarantees that one who sees a person in serious danger because of negligence of another cannot be charged with contributory negligence when risking his own life to attempt to rescue - provided the attempt is not recklessly made.
DRV
Limited service
'The Danger Zone' of temperature
Good Samaritan Law
48. Monies owed to the business.
Good Samaritan Law
Five legal forms of business ownership
Human resources
Accounts receivable
49. Speeds oxidation causing loss of nutrients.
Hospitality industry definition for technology
Public relations
Mise en place
Light on Foods
50. To provide body with fuel to create heat and energy; builds - repairs and maintains the body.
Trends affecting hospitality industry
Kitchen brigade
A promotion
Functions of food