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Test your basic knowledge |
Hospitality Services
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Monies owed by the business.
Res ipsa loquitor
FTC
Accounts payable
Commercial food service
2. These established goals to attract cutomers - stay ahead of competitors - and be profitable.
DRV
Five legal forms of business ownership
Menu specifications
Marketing plans
3. Division of kitchen staff into special areas for different tasks and responsibilities created by Chef Escoffier.
Rack rate
Accounts payable
Owner-managed businesses
Kitchen brigade
4. Areas of a business that don not generate revenue - but provide support to the revenue center so they remain profitable.
4 Methods of Placing Kitchen orders
Key control
Support center
Commercial food service
5. Everything ready- assemblage oall cooking utensils - equipment - and ingredients for cooking.
Entrepeneur
Mise en place
Full service
Cater to long-term guests
6. Reduce the amount of paper to be managed.
Accounts payable
Computerized systems
Leaching
Functions of food
7. Method of cooking that uses very little fat.
Stir-frying
Market segmentation
Res ipsa loquitor
Microwave cooking
8. Detailed description of services offered and their prices for an event presented to the client.
RDA
Falls and cuts
Empathize with the guest
Catering proposal
9. Sole proprietorship;general partnership;limited partnership;corporation;subchapter S corporation.
Emotional and social needs met by food
Institutional food service
Five legal forms of business ownership
Public relations
10. Desired yield/Original yield= Conversion Factor - Multiply the Conversion Factor by quantity of each ingredient in original recipe to get new quantities - ie - Conversion Factor/Original Quantity = New Quantity
Difference between tools and utensils
Three accounting positions
Conversion formula to enlarge a recipe
Technology has impacted food service's
11. 'spring-type' for dry ingredients;' balance' for weighting batters and mixes; 'portion' for weighing portions of food and rolls: ' baker's' for ingredients or scaling dough.
Stir-frying
Good Samaritan Law
Franchiser
Scales for food service
12. Put oneself in antoher's place and understand his or her feelings.
Empathize with the guest
RDA
Front of the house in lodging
FTC
13. Reference Daily Intake standards set for for protein - vitamins and minerals.
RDI
Manipulation techniques
Free standing food and beverage
Conversion formula to enlarge a recipe
14. Responsible for maintenance and repair of facilities.
Kitchen brigade
Chief Engineer
Price level classifications of lodging
Key control
15. Called purchase specifications or specs - are statements that describe characteristics of a food product - ingredient - or dondiment used by food operations.
Menu specifications
Scales for food service
Marketing plans
DRV
16. Business executives preference for meetings.
Face-to-face meetings
Empathize with the guest
Front of the house in lodging
Franchiser
17. Run by owner but owner also hires a supporting staff of employees.
Entrepeneur
Owner-managed businesses
Motel
Empathize with the guest
18. Dry heat-baking - roasting - and broiling; Moist Heat- foods with liquids; Frying-browns by sauteing or flip frying - pan frying - griddle frying - deep frying - or pressure deep frying; Combination Cooking Method-first three methods in a sequence or
Emotional and social needs met by food
Shape of a plate
5 categories of cooking used in food prep
Maslow's Hierarchy needs supplied by hospitality operations
19. Process of converting raw materials into a service.
Human resources
Light on Foods
Hospitality industry definition for technology
Chief Engineer
20. Lodging operations with food and beverage.
Res ipsa loquitor
Accounts receivable
Full service
Retirement age adults
21. Design of products and environmnets that are usable by all people to the greatest extent possible.
Universal design
Public relations
Front of the house in food service
Human resources
22. Recommended Dietary Allowances for Americans- nutrient standards for maintenance fo good nutrition.
RDA
Universal design
Three accounting positions
Expediter
23. Guarantees that one who sees a person in serious danger because of negligence of another cannot be charged with contributory negligence when risking his own life to attempt to rescue - provided the attempt is not recklessly made.
Common terms for lodging operations
'The Danger Zone' of temperature
Good Samaritan Law
Full service
24. Most common job-related accidents.
Falls and cuts
Ecotourism
Universal design
Five legal forms of business ownership
25. Loss of vitamins and minerals to water.
Leaching
Conversion formula to enlarge a recipe
DRV
Key principles of plating food
26. Monies owed to the business.
Commercial food service
4 Methods of Placing Kitchen orders
Accounts receivable
Support center
27. Method of cooking that uses electromagnetic energy to create heat and loses fewer nutrients.
Five legal forms of business ownership
Microwave cooking
Stir-frying
Shape of a plate
28. Assisting and serving customers so that they enjoy themselves.
Front of the house in food service
Kitchen brigade
RDI
Art of service
29. Remove moisture and grease; create a picture with the food.
Mise en place
Catering proposal
Functions of food
Key principles of plating food
30. Services are provided by owner and do not have payrolls.
Owner-operated businesses
Ecotourism
Five legal forms of business ownership
Front of the house in lodging
31. Wages - salaries - bonuses and benefits paid.
Shape of a plate
Total compensation package
Revenue center
Catering proposal
32. Speeds oxidation causing loss of nutrients.
Light on Foods
Human resources
RDI
Menu specifications
33. Price of a sleeping room used as the benchmark quotation.
Rack rate
RDA
Expediter
Leaching
34. All-suite hotels - residential hotels - extended-stay hotels -condominium hotels - institutional housing.
Falls and cuts
Trend
Cater to long-term guests
Publicity
35. Final details and pricing signed by the client.
5 categories of cooking used in food prep
Catering contract
Kitchen brigade
Face-to-face meetings
36. Responsible for reservations - registration - room assignments - room status - payment collection - telephone operation - departmental bookkeeping - and deposits.
Front office department
Owner-operated businesses
Duties of executive chef
Marketing plans
37. Supervises kitchen staff - food quality and food cost - kitchen safety - prep lists - mise en place.
Duties of executive chef
FDA
Three accounting positions
Limited service
38. Program that involves all employees in developing guest service standards and methods to ensure employees meet guest expectations.
Universal design
(TQM) Total Quality Management
Empathize with the guest
Res ipsa loquitor
39. Controller - auditor - credit manager.
Difference between tools and utensils
Three accounting positions
Revenue center
Menu specifications
40. 41 F - 140 F which allows foodborne organisms to grow.
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41. Inn - hotel - motel - motor hotel - and motor lodge.
Franchiser
Total compensation package
Common terms for lodging operations
Full service
42. Lodging operations without food and beverage.
Market segmentation
Universal design
Limited service
Key control
43. A direction or tendency that a significant number of individuals appear to be following.
Public relations
Marketing plans
Revenue center
Trend
44. Security - acceptance - love - business - family.
Front of the house in food service
Emotional and social needs met by food
Back of the house in food service
Menu specifications
45. Commercial hotels - luxury hotels - resort/gaming hotels - motels - motor inns - bed and breakfasts - conference centers.
Light on Foods
Back of the house in lodging
Cater to short-term guests
Chief Engineer
46. Technique used to maximize room revenue using supply and demand.
Yield management
Trend
'The Danger Zone' of temperature
Hospitality industry definition for technology
47. Purposefully causeing interest to further the growht and acceptance of the item through special activities.
Revenue center
Owner-managed businesses
Catering proposal
A promotion
48. Luxury;First-class/upscale; mid-scale motor hotels; budget/economy
Difference between tools and utensils
Cater to long-term guests
Total compensation package
Price level classifications of lodging
49. Daily Recommended Value-standards for food labeling values for food components and nutrients - such as cholesterol - fat - and fiber.
Computerized systems
DRV
Price level classifications of lodging
Cater to short-term guests
50. Communication designed to influence opinion and promote a favorable image - goodwill - or prestige for a company - organzation - or individual.
Six essential nutrients
Public relations
FDA
RDA