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Test your basic knowledge |
Hospitality Services
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All-suite hotels - residential hotels - extended-stay hotels -condominium hotels - institutional housing.
Cater to long-term guests
Technology has impacted food service's
Emotional and social needs met by food
Common terms for lodging operations
2. Name developed as automobiles became widely used in California in 1925.
Motel
Rack rate
Leaching
Microwave cooking
3. Emphasizes and supports the composition of food.
A promotion
Maslow's Hierarchy needs supplied by hospitality operations
5 categories of cooking used in food prep
Shape of a plate
4. Called purchase specifications or specs - are statements that describe characteristics of a food product - ingredient - or dondiment used by food operations.
Accounts receivable
4 Methods of Placing Kitchen orders
Retirement age adults
Menu specifications
5. A subject around which decor - food - menu -etc are planned.
A promotion
Limited service
Five legal forms of business ownership
Theme
6. A direction or tendency that a significant number of individuals appear to be following.
Six essential nutrients
Light on Foods
Front office department
Trend
7. Division of kitchen staff into special areas for different tasks and responsibilities created by Chef Escoffier.
Kitchen brigade
Institutional food service
Commercial food service
Microwave cooking
8. Run by owner but owner also hires a supporting staff of employees.
Microwave cooking
Owner-managed businesses
Catering contract
Front of the house in lodging
9. Reference Daily Intake standards set for for protein - vitamins and minerals.
Motel
Three accounting positions
4 Methods of Placing Kitchen orders
RDI
10. Smaller - identifiable groups of customers or guests who share a specific set of needs or expectations.
Market segments
(TQM) Total Quality Management
Catering proposal
Scales for food service
11. Tools are used in all aspects of food preparation; utensils are containers used to hold foods such as bowls - pots - pans - pitchers.
Expediter
Market segments
Difference between tools and utensils
Duties of executive chef
12. Monies owed to the business.
RDI
Yield management
RDA
Accounts receivable
13. Wages - salaries - bonuses and benefits paid.
Manipulation techniques
Menu specifications
Total compensation package
Light on Foods
14. The business of managing the most important resource used by a business-people.
Art of service
Owner-operated businesses
Commercial food service
Human resources
15. A major part of guestroom security.
Front office department
Key control
Trends affecting hospitality industry
Total compensation package
16. Program that involves all employees in developing guest service standards and methods to ensure employees meet guest expectations.
Manipulation techniques
Functions of food
Difference between tools and utensils
(TQM) Total Quality Management
17. Refers to departments that are seen by guests. Includes management - service - front office - accounting - cedit - security - human resources - sales - and reservations.
Leaching
4 Methods of Placing Kitchen orders
Full service
Front of the house in lodging
18. Guarantees that one who sees a person in serious danger because of negligence of another cannot be charged with contributory negligence when risking his own life to attempt to rescue - provided the attempt is not recklessly made.
Computerized systems
Theme
Good Samaritan Law
Owner-managed businesses
19. Sole proprietorship;general partnership;limited partnership;corporation;subchapter S corporation.
Chief Engineer
Revenue center
Public relations
Five legal forms of business ownership
20. Responsible for maintenance and repair of facilities.
Chief Engineer
Key principles of plating food
Shape of a plate
Common terms for lodging operations
21. Price of a sleeping room used as the benchmark quotation.
Leaching
Ecotourism
Rack rate
Six essential nutrients
22. Operations not associated with a lodging operation.
Price level classifications of lodging
Universal design
Leaching
Free standing food and beverage
23. Informaton about a person - place or thing that is prepared as a news item.
Publicity
Entrepeneur
Cater to short-term guests
Owner-managed businesses
24. Most common job-related accidents.
Stir-frying
Retirement age adults
Falls and cuts
Computerized systems
25. Department that directly produces income for the business.
Key principles of plating food
Free standing food and beverage
Light on Foods
Revenue center
26. Chopping and peeling - change food from its original state - especially Vitamin C.
Manipulation techniques
Falls and cuts
Limited service
Hospitality industry definition for technology
27. 41 F - 140 F which allows foodborne organisms to grow.
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28. Include dining rooms - banquest halls - snack counters - and beverage outlets.
Front of the house in food service
Entrepeneur
Key principles of plating food
Shape of a plate
29. Commercial hotels - luxury hotels - resort/gaming hotels - motels - motor inns - bed and breakfasts - conference centers.
Commercial food service
Cater to short-term guests
Yield management
Free standing food and beverage
30. Controller - auditor - credit manager.
Three accounting positions
Yield management
Owner-managed businesses
USDA
31. Federal agency that establishes and enforces food product standards.
Motel
Functions of food
USDA
FDA
32. Responsible for reservations - registration - room assignments - room status - payment collection - telephone operation - departmental bookkeeping - and deposits.
Front office department
Accounts payable
Revenue center
Entrepeneur
33. Security - acceptance - love - business - family.
Emotional and social needs met by food
Menu specifications
USDA
Front office department
34. Remove moisture and grease; create a picture with the food.
Human resources
Key principles of plating food
Five legal forms of business ownership
Maslow's Hierarchy needs supplied by hospitality operations
35. Recommended Dietary Allowances for Americans- nutrient standards for maintenance fo good nutrition.
USDA
RDA
Key control
Empathize with the guest
36. Daily Recommended Value-standards for food labeling values for food components and nutrients - such as cholesterol - fat - and fiber.
DRV
Market segments
Limited service
4 Methods of Placing Kitchen orders
37. Tourism segment that includes learning about nature and the environment.
Menu specifications
Members of a kitchen brigade
Ecotourism
Publicity
38. Federal agency that investigates unfair methods of competition in business.
Face-to-face meetings
FTC
Universal design
Chief Engineer
39. To provide body with fuel to create heat and energy; builds - repairs and maintains the body.
Computerized systems
Functions of food
Total compensation package
Shape of a plate
40. Design of products and environmnets that are usable by all people to the greatest extent possible.
4 Methods of Placing Kitchen orders
DRV
Maslow's Hierarchy needs supplied by hospitality operations
Universal design
41. Luxury;First-class/upscale; mid-scale motor hotels; budget/economy
Stir-frying
Motel
RDI
Price level classifications of lodging
42. 1. Server calls order in a clear voice; 2. Written orders placed on a spindle with new orders to right; 3.Designated kitchen employee reads the order aloud; 4. Computer entries.
4 Methods of Placing Kitchen orders
Difference between tools and utensils
RDA
Computerized systems
43. Protein - carbohydrates -fats - vitamins - minerals -and water.
Ecotourism
Six essential nutrients
Stir-frying
'The Danger Zone' of temperature
44. 'the thing speaks for itself'- the use of circumstantial or indirect evidence of negligence to impose liability.
Res ipsa loquitor
Menu specifications
Accounts payable
FDA
45. Method of cooking that uses electromagnetic energy to create heat and loses fewer nutrients.
Human resources
Microwave cooking
Retirement age adults
USDA
46. Method of cooking that uses very little fat.
Owner-managed businesses
Stir-frying
Catering contract
5 categories of cooking used in food prep
47. Information management.
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48. Assisting and serving customers so that they enjoy themselves.
Front of the house in lodging
Ecotourism
Art of service
DRV
49. Foodservice which compete for customers in an open market.
Catering proposal
Commercial food service
Universal design
Owner-managed businesses
50. Federal agency requiring truthful and informative labeling of products.
(TQM) Total Quality Management
FDA
DRV
USDA