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Test your basic knowledge |
Hospitality Services
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Someone who organizes - manages and asumes the risks of a new business.
Empathize with the guest
Entrepeneur
Rack rate
Hospitality industry definition for technology
2. Federal agency that investigates unfair methods of competition in business.
FTC
Trends affecting hospitality industry
Scales for food service
Owner-operated businesses
3. All-suite hotels - residential hotels - extended-stay hotels -condominium hotels - institutional housing.
Cater to long-term guests
Institutional food service
Back of the house in food service
RDA
4. Informaton about a person - place or thing that is prepared as a news item.
Empathize with the guest
Publicity
Microwave cooking
Trend
5. Department that directly produces income for the business.
Res ipsa loquitor
Revenue center
Duties of executive chef
5 categories of cooking used in food prep
6. Reduce the amount of paper to be managed.
USDA
Computerized systems
Theme
Light on Foods
7. Monies owed by the business.
Institutional food service
DRV
5 categories of cooking used in food prep
Accounts payable
8. 41 F - 140 F which allows foodborne organisms to grow.
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9. Lodging operations with food and beverage.
Full service
Entrepeneur
Rack rate
RDA
10. Foodservice which serves a captive audience.
Institutional food service
Art of service
Ecotourism
Yield management
11. Smaller - identifiable groups of customers or guests who share a specific set of needs or expectations.
Motel
Market segments
Support center
USDA
12. Called purchase specifications or specs - are statements that describe characteristics of a food product - ingredient - or dondiment used by food operations.
Catering proposal
Free standing food and beverage
Menu specifications
Owner-operated businesses
13. Lodging operations without food and beverage.
Trends affecting hospitality industry
Owner-operated businesses
Kitchen brigade
Limited service
14. Loss of vitamins and minerals to water.
Leaching
Res ipsa loquitor
Support center
Maslow's Hierarchy needs supplied by hospitality operations
15. 1. Server calls order in a clear voice; 2. Written orders placed on a spindle with new orders to right; 3.Designated kitchen employee reads the order aloud; 4. Computer entries.
Manipulation techniques
4 Methods of Placing Kitchen orders
Mise en place
A promotion
16. These established goals to attract cutomers - stay ahead of competitors - and be profitable.
Duties of executive chef
Catering proposal
Marketing plans
Menu specifications
17. Most common job-related accidents.
Common terms for lodging operations
Limited service
Falls and cuts
A promotion
18. Desired yield/Original yield= Conversion Factor - Multiply the Conversion Factor by quantity of each ingredient in original recipe to get new quantities - ie - Conversion Factor/Original Quantity = New Quantity
Commercial food service
Conversion formula to enlarge a recipe
Kitchen brigade
Six essential nutrients
19. Executive Chef - Sous Chef - Cook - Assistant Cook - and Salad Maker.
USDA
Light on Foods
Members of a kitchen brigade
Ecotourism
20. Tourism segment that includes learning about nature and the environment.
Publicity
Ecotourism
Stir-frying
Market segments
21. Person who works in front of the pss-through window assembling orders before taken to customers.
FDA
Expediter
Accounts receivable
Technology has impacted food service's
22. Shelter - rest - food and nourishment-basic physical needs/and safety and security.
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23. Monies owed to the business.
Trends affecting hospitality industry
Front of the house in lodging
Microwave cooking
Accounts receivable
24. To provide body with fuel to create heat and energy; builds - repairs and maintains the body.
Key control
Functions of food
Front of the house in lodging
(TQM) Total Quality Management
25. Protein - carbohydrates -fats - vitamins - minerals -and water.
Kitchen brigade
Universal design
Accounts receivable
Six essential nutrients
26. Purposefully causeing interest to further the growht and acceptance of the item through special activities.
Marketing plans
A promotion
Human resources
Key control
27. Luxury;First-class/upscale; mid-scale motor hotels; budget/economy
Universal design
FDA
Support center
Price level classifications of lodging
28. Design of products and environmnets that are usable by all people to the greatest extent possible.
(TQM) Total Quality Management
Duties of executive chef
Universal design
A promotion
29. Price of a sleeping room used as the benchmark quotation.
'The Danger Zone' of temperature
4 Methods of Placing Kitchen orders
Members of a kitchen brigade
Rack rate
30. Commercial hotels - luxury hotels - resort/gaming hotels - motels - motor inns - bed and breakfasts - conference centers.
Cater to short-term guests
Human resources
Art of service
A promotion
31. Communication designed to influence opinion and promote a favorable image - goodwill - or prestige for a company - organzation - or individual.
Kitchen brigade
Public relations
Total compensation package
Entrepeneur
32. Recommended Dietary Allowances for Americans- nutrient standards for maintenance fo good nutrition.
Support center
Retirement age adults
Six essential nutrients
RDA
33. Refers to departments that are not usually seen by guests. Includes housekeeping and engineering.
Back of the house in lodging
Catering proposal
Full service
Kitchen brigade
34. Method of cooking that uses very little fat.
Maslow's Hierarchy needs supplied by hospitality operations
Emotional and social needs met by food
Stir-frying
Accounts receivable
35. Operations not associated with a lodging operation.
Emotional and social needs met by food
Free standing food and beverage
Kitchen brigade
Shape of a plate
36. Growing target market which food services are modifying to accomodate.
Retirement age adults
Publicity
Kitchen brigade
FTC
37. Responsible for reservations - registration - room assignments - room status - payment collection - telephone operation - departmental bookkeeping - and deposits.
FTC
Key principles of plating food
Face-to-face meetings
Front office department
38. Name developed as automobiles became widely used in California in 1925.
'The Danger Zone' of temperature
A promotion
Difference between tools and utensils
Motel
39. Reference Daily Intake standards set for for protein - vitamins and minerals.
Back of the house in lodging
Free standing food and beverage
RDI
Cater to long-term guests
40. Areas of a business that don not generate revenue - but provide support to the revenue center so they remain profitable.
Support center
Owner-managed businesses
Franchiser
Human resources
41. Technique used to maximize room revenue using supply and demand.
Accounts payable
Art of service
Yield management
Accounts receivable
42. Dry heat-baking - roasting - and broiling; Moist Heat- foods with liquids; Frying-browns by sauteing or flip frying - pan frying - griddle frying - deep frying - or pressure deep frying; Combination Cooking Method-first three methods in a sequence or
RDI
5 categories of cooking used in food prep
Limited service
Accounts payable
43. Daily Recommended Value-standards for food labeling values for food components and nutrients - such as cholesterol - fat - and fiber.
DRV
Six essential nutrients
Limited service
Institutional food service
44. Wages - salaries - bonuses and benefits paid.
Universal design
Accounts payable
Total compensation package
Market segments
45. A direction or tendency that a significant number of individuals appear to be following.
Entrepeneur
Scales for food service
Trend
5 categories of cooking used in food prep
46. Exlcusive owner of the franchise's trademark name adn service an is the franchise's parent company.
Franchiser
RDA
Entrepeneur
Catering contract
47. Everything ready- assemblage oall cooking utensils - equipment - and ingredients for cooking.
Mise en place
Public relations
Conversion formula to enlarge a recipe
Expediter
48. 'the thing speaks for itself'- the use of circumstantial or indirect evidence of negligence to impose liability.
Res ipsa loquitor
Menu specifications
Front office department
Manipulation techniques
49. Division of kitchen staff into special areas for different tasks and responsibilities created by Chef Escoffier.
Kitchen brigade
Front office department
Free standing food and beverage
Franchiser
50. Security - acceptance - love - business - family.
Universal design
Emotional and social needs met by food
Price level classifications of lodging
Res ipsa loquitor