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Test your basic knowledge |
Hospitality Services
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Communication designed to influence opinion and promote a favorable image - goodwill - or prestige for a company - organzation - or individual.
Public relations
FTC
Free standing food and beverage
Price level classifications of lodging
2. Guarantees that one who sees a person in serious danger because of negligence of another cannot be charged with contributory negligence when risking his own life to attempt to rescue - provided the attempt is not recklessly made.
Good Samaritan Law
Owner-operated businesses
USDA
Mise en place
3. Chopping and peeling - change food from its original state - especially Vitamin C.
Light on Foods
Manipulation techniques
Menu specifications
Publicity
4. Run by owner but owner also hires a supporting staff of employees.
Owner-managed businesses
Support center
Key principles of plating food
RDI
5. Federal agency requiring truthful and informative labeling of products.
Expediter
Full service
Human resources
FDA
6. Operations not associated with a lodging operation.
Limited service
4 Methods of Placing Kitchen orders
Owner-managed businesses
Free standing food and beverage
7. Dry heat-baking - roasting - and broiling; Moist Heat- foods with liquids; Frying-browns by sauteing or flip frying - pan frying - griddle frying - deep frying - or pressure deep frying; Combination Cooking Method-first three methods in a sequence or
Entrepeneur
Owner-operated businesses
Res ipsa loquitor
5 categories of cooking used in food prep
8. Againg of American population; changes in income - and changes in family.
Trends affecting hospitality industry
Key control
Microwave cooking
Conversion formula to enlarge a recipe
9. A subject around which decor - food - menu -etc are planned.
Theme
Six essential nutrients
Owner-operated businesses
Hospitality industry definition for technology
10. Supervises kitchen staff - food quality and food cost - kitchen safety - prep lists - mise en place.
Res ipsa loquitor
Empathize with the guest
Duties of executive chef
Functions of food
11. Remove moisture and grease; create a picture with the food.
DRV
Yield management
Key principles of plating food
Public relations
12. Shelter - rest - food and nourishment-basic physical needs/and safety and security.
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13. Sole proprietorship;general partnership;limited partnership;corporation;subchapter S corporation.
'The Danger Zone' of temperature
Six essential nutrients
Five legal forms of business ownership
Scales for food service
14. Foodservice which compete for customers in an open market.
DRV
Commercial food service
Front office department
(TQM) Total Quality Management
15. Responsible for maintenance and repair of facilities.
Back of the house in lodging
Owner-operated businesses
Microwave cooking
Chief Engineer
16. All-suite hotels - residential hotels - extended-stay hotels -condominium hotels - institutional housing.
Cater to long-term guests
Trends affecting hospitality industry
FDA
Catering contract
17. Method of cooking that uses very little fat.
Back of the house in food service
Stir-frying
Conversion formula to enlarge a recipe
Owner-managed businesses
18. To provide body with fuel to create heat and energy; builds - repairs and maintains the body.
4 Methods of Placing Kitchen orders
Key control
Back of the house in food service
Functions of food
19. Security - acceptance - love - business - family.
Good Samaritan Law
Art of service
Emotional and social needs met by food
Catering contract
20. Put oneself in antoher's place and understand his or her feelings.
Empathize with the guest
Accounts payable
Menu specifications
Motel
21. Reduce the amount of paper to be managed.
Motel
Computerized systems
Kitchen brigade
Empathize with the guest
22. Program that involves all employees in developing guest service standards and methods to ensure employees meet guest expectations.
(TQM) Total Quality Management
Owner-operated businesses
Hospitality industry definition for technology
Key principles of plating food
23. Assisting and serving customers so that they enjoy themselves.
Front of the house in food service
Universal design
Art of service
Public relations
24. Department that directly produces income for the business.
Revenue center
Marketing plans
Accounts payable
Rack rate
25. Executive Chef - Sous Chef - Cook - Assistant Cook - and Salad Maker.
Empathize with the guest
Members of a kitchen brigade
Rack rate
FDA
26. Process of converting raw materials into a service.
Hospitality industry definition for technology
FTC
Support center
Price level classifications of lodging
27. Detailed description of services offered and their prices for an event presented to the client.
Catering proposal
Members of a kitchen brigade
Limited service
Ecotourism
28. Recommended Dietary Allowances for Americans- nutrient standards for maintenance fo good nutrition.
Manipulation techniques
Leaching
RDA
Art of service
29. Informaton about a person - place or thing that is prepared as a news item.
Publicity
Yield management
Back of the house in lodging
Difference between tools and utensils
30. Loss of vitamins and minerals to water.
Five legal forms of business ownership
Leaching
Manipulation techniques
Cater to long-term guests
31. Name developed as automobiles became widely used in California in 1925.
Face-to-face meetings
Key control
Motel
Ecotourism
32. Called purchase specifications or specs - are statements that describe characteristics of a food product - ingredient - or dondiment used by food operations.
Menu specifications
Theme
Marketing plans
'The Danger Zone' of temperature
33. Refers to departments that are seen by guests. Includes management - service - front office - accounting - cedit - security - human resources - sales - and reservations.
Five legal forms of business ownership
A promotion
Front of the house in lodging
Back of the house in lodging
34. Division of kitchen staff into special areas for different tasks and responsibilities created by Chef Escoffier.
Falls and cuts
Kitchen brigade
Owner-managed businesses
Key control
35. Technique used to maximize room revenue using supply and demand.
Key control
Shape of a plate
Yield management
Chief Engineer
36. Final details and pricing signed by the client.
Accounts receivable
Catering contract
Conversion formula to enlarge a recipe
Cater to long-term guests
37. The business of managing the most important resource used by a business-people.
Human resources
Common terms for lodging operations
4 Methods of Placing Kitchen orders
Face-to-face meetings
38. Information management.
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39. Include food preparation areas - food receiving and food storage areas.Banquest or catering changing room arrangements and decoration. Storage and management of equipment and supplies for banquets.
Art of service
Trends affecting hospitality industry
Back of the house in food service
Marketing plans
40. Emphasizes and supports the composition of food.
(TQM) Total Quality Management
Chief Engineer
Key principles of plating food
Shape of a plate
41. Protein - carbohydrates -fats - vitamins - minerals -and water.
Emotional and social needs met by food
Catering contract
Stir-frying
Six essential nutrients
42. Foodservice which serves a captive audience.
Hospitality industry definition for technology
Owner-managed businesses
Institutional food service
Three accounting positions
43. Federal agency that establishes and enforces food product standards.
Rack rate
USDA
Catering contract
Key principles of plating food
44. Exlcusive owner of the franchise's trademark name adn service an is the franchise's parent company.
Price level classifications of lodging
RDA
Franchiser
Emotional and social needs met by food
45. Most common job-related accidents.
Common terms for lodging operations
Good Samaritan Law
Falls and cuts
Franchiser
46. A major part of guestroom security.
Key control
Difference between tools and utensils
5 categories of cooking used in food prep
Good Samaritan Law
47. Federal agency that investigates unfair methods of competition in business.
Public relations
Price level classifications of lodging
FTC
Motel
48. Everything ready- assemblage oall cooking utensils - equipment - and ingredients for cooking.
Publicity
Five legal forms of business ownership
Expediter
Mise en place
49. Wages - salaries - bonuses and benefits paid.
USDA
Mise en place
Light on Foods
Total compensation package
50. Areas of a business that don not generate revenue - but provide support to the revenue center so they remain profitable.
Support center
Accounts receivable
Accounts payable
Good Samaritan Law