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Test your basic knowledge |
Hospitality Services
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Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Security - acceptance - love - business - family.
Accounts receivable
Theme
Emotional and social needs met by food
Microwave cooking
2. Remove moisture and grease; create a picture with the food.
Trends affecting hospitality industry
Key principles of plating food
Good Samaritan Law
Market segments
3. Business executives preference for meetings.
Art of service
Full service
Face-to-face meetings
Support center
4. Monies owed by the business.
Total compensation package
Hospitality industry definition for technology
Accounts payable
Trend
5. All-suite hotels - residential hotels - extended-stay hotels -condominium hotels - institutional housing.
(TQM) Total Quality Management
Cater to long-term guests
Trends affecting hospitality industry
Marketing plans
6. Put oneself in antoher's place and understand his or her feelings.
Accounts payable
Empathize with the guest
Good Samaritan Law
Market segments
7. 'spring-type' for dry ingredients;' balance' for weighting batters and mixes; 'portion' for weighing portions of food and rolls: ' baker's' for ingredients or scaling dough.
Scales for food service
Technology has impacted food service's
RDA
Falls and cuts
8. Include food preparation areas - food receiving and food storage areas.Banquest or catering changing room arrangements and decoration. Storage and management of equipment and supplies for banquets.
Leaching
Human resources
'The Danger Zone' of temperature
Back of the house in food service
9. Smaller - identifiable groups of customers or guests who share a specific set of needs or expectations.
Front office department
Market segments
Cater to long-term guests
Emotional and social needs met by food
10. Foodservice which compete for customers in an open market.
Common terms for lodging operations
Commercial food service
Universal design
Limited service
11. Department that directly produces income for the business.
(TQM) Total Quality Management
Expediter
Revenue center
Computerized systems
12. Division of kitchen staff into special areas for different tasks and responsibilities created by Chef Escoffier.
Kitchen brigade
Owner-managed businesses
Chief Engineer
Key principles of plating food
13. Assisting and serving customers so that they enjoy themselves.
Good Samaritan Law
Front of the house in food service
Art of service
Commercial food service
14. A direction or tendency that a significant number of individuals appear to be following.
Expediter
Scales for food service
Trend
Yield management
15. Operations not associated with a lodging operation.
Rack rate
Free standing food and beverage
Chief Engineer
Manipulation techniques
16. Dry heat-baking - roasting - and broiling; Moist Heat- foods with liquids; Frying-browns by sauteing or flip frying - pan frying - griddle frying - deep frying - or pressure deep frying; Combination Cooking Method-first three methods in a sequence or
Shape of a plate
Res ipsa loquitor
Light on Foods
5 categories of cooking used in food prep
17. A subject around which decor - food - menu -etc are planned.
Cater to short-term guests
Back of the house in lodging
Theme
Kitchen brigade
18. Loss of vitamins and minerals to water.
Accounts receivable
Expediter
Leaching
Institutional food service
19. Most common job-related accidents.
4 Methods of Placing Kitchen orders
Rack rate
RDI
Falls and cuts
20. Desired yield/Original yield= Conversion Factor - Multiply the Conversion Factor by quantity of each ingredient in original recipe to get new quantities - ie - Conversion Factor/Original Quantity = New Quantity
Trend
Duties of executive chef
Conversion formula to enlarge a recipe
RDA
21. Inn - hotel - motel - motor hotel - and motor lodge.
RDI
Common terms for lodging operations
FDA
Market segments
22. Refers to departments that are not usually seen by guests. Includes housekeeping and engineering.
Universal design
Back of the house in lodging
Kitchen brigade
Difference between tools and utensils
23. Purposefully causeing interest to further the growht and acceptance of the item through special activities.
Shape of a plate
Leaching
A promotion
Emotional and social needs met by food
24. Luxury;First-class/upscale; mid-scale motor hotels; budget/economy
Cater to long-term guests
Price level classifications of lodging
Hospitality industry definition for technology
Revenue center
25. Reduce the amount of paper to be managed.
'The Danger Zone' of temperature
Computerized systems
Manipulation techniques
4 Methods of Placing Kitchen orders
26. Growing target market which food services are modifying to accomodate.
Owner-operated businesses
(TQM) Total Quality Management
Retirement age adults
Key principles of plating food
27. 41 F - 140 F which allows foodborne organisms to grow.
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28. Responsible for maintenance and repair of facilities.
Duties of executive chef
Accounts payable
Chief Engineer
Common terms for lodging operations
29. Communication designed to influence opinion and promote a favorable image - goodwill - or prestige for a company - organzation - or individual.
Maslow's Hierarchy needs supplied by hospitality operations
Publicity
Public relations
Owner-managed businesses
30. 'the thing speaks for itself'- the use of circumstantial or indirect evidence of negligence to impose liability.
Marketing plans
RDA
Accounts payable
Res ipsa loquitor
31. Run by owner but owner also hires a supporting staff of employees.
Manipulation techniques
Microwave cooking
Theme
Owner-managed businesses
32. To provide body with fuel to create heat and energy; builds - repairs and maintains the body.
Public relations
Chief Engineer
Functions of food
(TQM) Total Quality Management
33. Design of products and environmnets that are usable by all people to the greatest extent possible.
Cater to short-term guests
Universal design
RDI
Members of a kitchen brigade
34. Monies owed to the business.
Accounts receivable
Market segments
Microwave cooking
Conversion formula to enlarge a recipe
35. The business of managing the most important resource used by a business-people.
Human resources
Computerized systems
Face-to-face meetings
Menu specifications
36. Guarantees that one who sees a person in serious danger because of negligence of another cannot be charged with contributory negligence when risking his own life to attempt to rescue - provided the attempt is not recklessly made.
Functions of food
Back of the house in lodging
Catering proposal
Good Samaritan Law
37. Name developed as automobiles became widely used in California in 1925.
Market segmentation
Motel
Cater to short-term guests
Emotional and social needs met by food
38. Foodservice which serves a captive audience.
Manipulation techniques
Support center
Institutional food service
Cater to long-term guests
39. Detailed description of services offered and their prices for an event presented to the client.
Hospitality industry definition for technology
Catering contract
Catering proposal
RDA
40. Daily Recommended Value-standards for food labeling values for food components and nutrients - such as cholesterol - fat - and fiber.
Franchiser
(TQM) Total Quality Management
DRV
Art of service
41. Federal agency that investigates unfair methods of competition in business.
FTC
Franchiser
Hospitality industry definition for technology
Institutional food service
42. Lodging operations without food and beverage.
Franchiser
Universal design
Limited service
Front office department
43. Tools are used in all aspects of food preparation; utensils are containers used to hold foods such as bowls - pots - pans - pitchers.
Front of the house in lodging
Functions of food
Limited service
Difference between tools and utensils
44. Wages - salaries - bonuses and benefits paid.
Ecotourism
Total compensation package
Shape of a plate
A promotion
45. Federal agency requiring truthful and informative labeling of products.
FDA
Stir-frying
Theme
Key principles of plating food
46. Everything ready- assemblage oall cooking utensils - equipment - and ingredients for cooking.
Kitchen brigade
Mise en place
Price level classifications of lodging
Expediter
47. Person who works in front of the pss-through window assembling orders before taken to customers.
Public relations
RDA
Expediter
Catering proposal
48. Include dining rooms - banquest halls - snack counters - and beverage outlets.
Front of the house in food service
Theme
Public relations
Catering proposal
49. Refers to departments that are seen by guests. Includes management - service - front office - accounting - cedit - security - human resources - sales - and reservations.
Cater to short-term guests
RDI
Front of the house in lodging
Members of a kitchen brigade
50. 1. Server calls order in a clear voice; 2. Written orders placed on a spindle with new orders to right; 3.Designated kitchen employee reads the order aloud; 4. Computer entries.
4 Methods of Placing Kitchen orders
Front of the house in lodging
Kitchen brigade
RDI
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