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Test your basic knowledge |
Hospitality Services
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Information management.
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2. Foodservice which serves a captive audience.
Stir-frying
Institutional food service
RDI
Trend
3. Services are provided by owner and do not have payrolls.
Six essential nutrients
Owner-operated businesses
Expediter
Maslow's Hierarchy needs supplied by hospitality operations
4. Lodging operations without food and beverage.
Franchiser
Back of the house in food service
A promotion
Limited service
5. Detailed description of services offered and their prices for an event presented to the client.
USDA
Franchiser
Owner-managed businesses
Catering proposal
6. Name developed as automobiles became widely used in California in 1925.
Members of a kitchen brigade
Scales for food service
Motel
A promotion
7. Remove moisture and grease; create a picture with the food.
Front office department
Key principles of plating food
Members of a kitchen brigade
Kitchen brigade
8. Someone who organizes - manages and asumes the risks of a new business.
Rack rate
Duties of executive chef
Trend
Entrepeneur
9. Protein - carbohydrates -fats - vitamins - minerals -and water.
Limited service
Technology has impacted food service's
Six essential nutrients
Accounts receivable
10. Shelter - rest - food and nourishment-basic physical needs/and safety and security.
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11. Price of a sleeping room used as the benchmark quotation.
Front of the house in lodging
RDA
Marketing plans
Rack rate
12. A direction or tendency that a significant number of individuals appear to be following.
Falls and cuts
Limited service
Trend
Mise en place
13. Responsible for maintenance and repair of facilities.
Maslow's Hierarchy needs supplied by hospitality operations
Chief Engineer
Empathize with the guest
Res ipsa loquitor
14. Divides and classifies types of cutomers and their needs in order to tailor services - locations - products and prices to their needs.
'The Danger Zone' of temperature
Front of the house in food service
Owner-managed businesses
Market segmentation
15. Put oneself in antoher's place and understand his or her feelings.
Empathize with the guest
Members of a kitchen brigade
Maslow's Hierarchy needs supplied by hospitality operations
Support center
16. Federal agency requiring truthful and informative labeling of products.
Free standing food and beverage
Marketing plans
FDA
Technology has impacted food service's
17. Technique used to maximize room revenue using supply and demand.
Yield management
5 categories of cooking used in food prep
Cater to long-term guests
Empathize with the guest
18. Tools are used in all aspects of food preparation; utensils are containers used to hold foods such as bowls - pots - pans - pitchers.
Accounts payable
Difference between tools and utensils
Falls and cuts
Menu specifications
19. Sole proprietorship;general partnership;limited partnership;corporation;subchapter S corporation.
Five legal forms of business ownership
Front of the house in lodging
FTC
'The Danger Zone' of temperature
20. Process of converting raw materials into a service.
Accounts payable
Hospitality industry definition for technology
Full service
Maslow's Hierarchy needs supplied by hospitality operations
21. Informaton about a person - place or thing that is prepared as a news item.
Publicity
Maslow's Hierarchy needs supplied by hospitality operations
Front office department
(TQM) Total Quality Management
22. Refers to departments that are seen by guests. Includes management - service - front office - accounting - cedit - security - human resources - sales - and reservations.
Front of the house in lodging
Shape of a plate
'The Danger Zone' of temperature
Cater to short-term guests
23. 'the thing speaks for itself'- the use of circumstantial or indirect evidence of negligence to impose liability.
Res ipsa loquitor
Five legal forms of business ownership
Light on Foods
Key principles of plating food
24. Refers to departments that are not usually seen by guests. Includes housekeeping and engineering.
Motel
Maslow's Hierarchy needs supplied by hospitality operations
Stir-frying
Back of the house in lodging
25. Federal agency that establishes and enforces food product standards.
USDA
Rack rate
Universal design
Front of the house in lodging
26. Division of kitchen staff into special areas for different tasks and responsibilities created by Chef Escoffier.
Kitchen brigade
RDA
Market segmentation
Common terms for lodging operations
27. Areas of a business that don not generate revenue - but provide support to the revenue center so they remain profitable.
Support center
Computerized systems
Yield management
Price level classifications of lodging
28. Wages - salaries - bonuses and benefits paid.
Front office department
Chief Engineer
Cater to short-term guests
Total compensation package
29. Foodservice which compete for customers in an open market.
Commercial food service
Motel
Publicity
Free standing food and beverage
30. Design of products and environmnets that are usable by all people to the greatest extent possible.
Front of the house in food service
Kitchen brigade
Universal design
Motel
31. Tourism segment that includes learning about nature and the environment.
Ecotourism
Common terms for lodging operations
Maslow's Hierarchy needs supplied by hospitality operations
Empathize with the guest
32. Executive Chef - Sous Chef - Cook - Assistant Cook - and Salad Maker.
Microwave cooking
Owner-operated businesses
Functions of food
Members of a kitchen brigade
33. Dry heat-baking - roasting - and broiling; Moist Heat- foods with liquids; Frying-browns by sauteing or flip frying - pan frying - griddle frying - deep frying - or pressure deep frying; Combination Cooking Method-first three methods in a sequence or
Manipulation techniques
Retirement age adults
Menu specifications
5 categories of cooking used in food prep
34. Chopping and peeling - change food from its original state - especially Vitamin C.
Limited service
Manipulation techniques
FDA
Price level classifications of lodging
35. Desired yield/Original yield= Conversion Factor - Multiply the Conversion Factor by quantity of each ingredient in original recipe to get new quantities - ie - Conversion Factor/Original Quantity = New Quantity
Six essential nutrients
Free standing food and beverage
Conversion formula to enlarge a recipe
Entrepeneur
36. Person who works in front of the pss-through window assembling orders before taken to customers.
A promotion
Catering contract
Expediter
Marketing plans
37. Lodging operations with food and beverage.
Entrepeneur
Front of the house in food service
Front of the house in lodging
Full service
38. Smaller - identifiable groups of customers or guests who share a specific set of needs or expectations.
Price level classifications of lodging
Kitchen brigade
4 Methods of Placing Kitchen orders
Market segments
39. Guarantees that one who sees a person in serious danger because of negligence of another cannot be charged with contributory negligence when risking his own life to attempt to rescue - provided the attempt is not recklessly made.
Hospitality industry definition for technology
Back of the house in lodging
Good Samaritan Law
Shape of a plate
40. These established goals to attract cutomers - stay ahead of competitors - and be profitable.
FDA
Marketing plans
Retirement age adults
Empathize with the guest
41. 'spring-type' for dry ingredients;' balance' for weighting batters and mixes; 'portion' for weighing portions of food and rolls: ' baker's' for ingredients or scaling dough.
'The Danger Zone' of temperature
Trend
Institutional food service
Scales for food service
42. Run by owner but owner also hires a supporting staff of employees.
Free standing food and beverage
Owner-managed businesses
Microwave cooking
Support center
43. All-suite hotels - residential hotels - extended-stay hotels -condominium hotels - institutional housing.
Owner-operated businesses
Technology has impacted food service's
Trend
Cater to long-term guests
44. Communication designed to influence opinion and promote a favorable image - goodwill - or prestige for a company - organzation - or individual.
Kitchen brigade
Catering proposal
Public relations
Retirement age adults
45. Purposefully causeing interest to further the growht and acceptance of the item through special activities.
A promotion
Limited service
RDI
Computerized systems
46. 41 F - 140 F which allows foodborne organisms to grow.
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47. Recommended Dietary Allowances for Americans- nutrient standards for maintenance fo good nutrition.
Publicity
Menu specifications
Scales for food service
RDA
48. Method of cooking that uses very little fat.
Mise en place
Stir-frying
Market segments
Front of the house in lodging
49. Controller - auditor - credit manager.
Ecotourism
Back of the house in lodging
Empathize with the guest
Three accounting positions
50. Inn - hotel - motel - motor hotel - and motor lodge.
Cater to long-term guests
Art of service
Common terms for lodging operations
Catering proposal