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Test your basic knowledge |
Hospitality Services
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Called purchase specifications or specs - are statements that describe characteristics of a food product - ingredient - or dondiment used by food operations.
Emotional and social needs met by food
Key control
Menu specifications
Commercial food service
2. The business of managing the most important resource used by a business-people.
Stir-frying
DRV
Key control
Human resources
3. Exlcusive owner of the franchise's trademark name adn service an is the franchise's parent company.
Franchiser
Duties of executive chef
FDA
Publicity
4. Person who works in front of the pss-through window assembling orders before taken to customers.
RDA
Empathize with the guest
Expediter
Trend
5. Wages - salaries - bonuses and benefits paid.
Empathize with the guest
Face-to-face meetings
Falls and cuts
Total compensation package
6. Federal agency that establishes and enforces food product standards.
Falls and cuts
USDA
Hospitality industry definition for technology
Computerized systems
7. Informaton about a person - place or thing that is prepared as a news item.
Catering contract
Publicity
Human resources
Falls and cuts
8. Purposefully causeing interest to further the growht and acceptance of the item through special activities.
A promotion
Expediter
Owner-operated businesses
Light on Foods
9. To provide body with fuel to create heat and energy; builds - repairs and maintains the body.
Front office department
Functions of food
Franchiser
'The Danger Zone' of temperature
10. Security - acceptance - love - business - family.
Commercial food service
Emotional and social needs met by food
Shape of a plate
Trend
11. Communication designed to influence opinion and promote a favorable image - goodwill - or prestige for a company - organzation - or individual.
Key control
Yield management
Public relations
Scales for food service
12. Most common job-related accidents.
Expediter
Theme
Light on Foods
Falls and cuts
13. Price of a sleeping room used as the benchmark quotation.
Stir-frying
Empathize with the guest
Front of the house in food service
Rack rate
14. Services are provided by owner and do not have payrolls.
Publicity
Emotional and social needs met by food
Owner-operated businesses
Front office department
15. Foodservice which compete for customers in an open market.
Menu specifications
FTC
Mise en place
Commercial food service
16. Shelter - rest - food and nourishment-basic physical needs/and safety and security.
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17. Include food preparation areas - food receiving and food storage areas.Banquest or catering changing room arrangements and decoration. Storage and management of equipment and supplies for banquets.
Back of the house in food service
Empathize with the guest
Commercial food service
Free standing food and beverage
18. Detailed description of services offered and their prices for an event presented to the client.
Catering proposal
Common terms for lodging operations
Catering contract
Retirement age adults
19. Foodservice which serves a captive audience.
RDI
Institutional food service
(TQM) Total Quality Management
Retirement age adults
20. Tourism segment that includes learning about nature and the environment.
Owner-managed businesses
Res ipsa loquitor
Ecotourism
Free standing food and beverage
21. Responsible for maintenance and repair of facilities.
Franchiser
Chief Engineer
Front of the house in lodging
Stir-frying
22. Protein - carbohydrates -fats - vitamins - minerals -and water.
Six essential nutrients
Market segmentation
Technology has impacted food service's
Trend
23. Chopping and peeling - change food from its original state - especially Vitamin C.
Expediter
Motel
Rack rate
Manipulation techniques
24. Smaller - identifiable groups of customers or guests who share a specific set of needs or expectations.
Market segmentation
Shape of a plate
Accounts receivable
Market segments
25. Method of cooking that uses very little fat.
Retirement age adults
Stir-frying
Three accounting positions
Members of a kitchen brigade
26. Monies owed to the business.
Owner-operated businesses
Good Samaritan Law
Falls and cuts
Accounts receivable
27. Againg of American population; changes in income - and changes in family.
Support center
Publicity
Trends affecting hospitality industry
Key control
28. Put oneself in antoher's place and understand his or her feelings.
Full service
Empathize with the guest
Owner-operated businesses
Kitchen brigade
29. Desired yield/Original yield= Conversion Factor - Multiply the Conversion Factor by quantity of each ingredient in original recipe to get new quantities - ie - Conversion Factor/Original Quantity = New Quantity
Art of service
Conversion formula to enlarge a recipe
Empathize with the guest
Maslow's Hierarchy needs supplied by hospitality operations
30. 'the thing speaks for itself'- the use of circumstantial or indirect evidence of negligence to impose liability.
Empathize with the guest
FDA
Face-to-face meetings
Res ipsa loquitor
31. Sole proprietorship;general partnership;limited partnership;corporation;subchapter S corporation.
Five legal forms of business ownership
Accounts payable
Menu specifications
(TQM) Total Quality Management
32. Name developed as automobiles became widely used in California in 1925.
Light on Foods
Motel
Market segmentation
Leaching
33. 'spring-type' for dry ingredients;' balance' for weighting batters and mixes; 'portion' for weighing portions of food and rolls: ' baker's' for ingredients or scaling dough.
Key principles of plating food
RDA
Scales for food service
Yield management
34. Responsible for reservations - registration - room assignments - room status - payment collection - telephone operation - departmental bookkeeping - and deposits.
Front office department
Theme
Scales for food service
Retirement age adults
35. Supervises kitchen staff - food quality and food cost - kitchen safety - prep lists - mise en place.
Duties of executive chef
Common terms for lodging operations
5 categories of cooking used in food prep
Rack rate
36. Guarantees that one who sees a person in serious danger because of negligence of another cannot be charged with contributory negligence when risking his own life to attempt to rescue - provided the attempt is not recklessly made.
Market segments
Good Samaritan Law
Yield management
DRV
37. Daily Recommended Value-standards for food labeling values for food components and nutrients - such as cholesterol - fat - and fiber.
Computerized systems
DRV
Front office department
Functions of food
38. Technique used to maximize room revenue using supply and demand.
Catering proposal
Computerized systems
Yield management
Catering contract
39. Divides and classifies types of cutomers and their needs in order to tailor services - locations - products and prices to their needs.
Ecotourism
Market segmentation
FDA
Kitchen brigade
40. These established goals to attract cutomers - stay ahead of competitors - and be profitable.
Key principles of plating food
Marketing plans
Six essential nutrients
Support center
41. Refers to departments that are not usually seen by guests. Includes housekeeping and engineering.
Light on Foods
(TQM) Total Quality Management
Back of the house in lodging
Conversion formula to enlarge a recipe
42. Method of cooking that uses electromagnetic energy to create heat and loses fewer nutrients.
Microwave cooking
Common terms for lodging operations
Rack rate
Retirement age adults
43. Dry heat-baking - roasting - and broiling; Moist Heat- foods with liquids; Frying-browns by sauteing or flip frying - pan frying - griddle frying - deep frying - or pressure deep frying; Combination Cooking Method-first three methods in a sequence or
Hospitality industry definition for technology
Conversion formula to enlarge a recipe
5 categories of cooking used in food prep
Catering proposal
44. Reduce the amount of paper to be managed.
Mise en place
Key principles of plating food
Computerized systems
Theme
45. Final details and pricing signed by the client.
Catering contract
Theme
Owner-operated businesses
Key control
46. A direction or tendency that a significant number of individuals appear to be following.
Computerized systems
Institutional food service
(TQM) Total Quality Management
Trend
47. Inn - hotel - motel - motor hotel - and motor lodge.
Maslow's Hierarchy needs supplied by hospitality operations
Publicity
Human resources
Common terms for lodging operations
48. Controller - auditor - credit manager.
Motel
Three accounting positions
Leaching
Shape of a plate
49. Operations not associated with a lodging operation.
Publicity
FDA
Scales for food service
Free standing food and beverage
50. Federal agency requiring truthful and informative labeling of products.
Difference between tools and utensils
Good Samaritan Law
FDA
Yield management