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Test your basic knowledge |
Hospitality Services
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Services are provided by owner and do not have payrolls.
Owner-operated businesses
Five legal forms of business ownership
Trends affecting hospitality industry
Universal design
2. Refers to departments that are not usually seen by guests. Includes housekeeping and engineering.
'The Danger Zone' of temperature
Back of the house in lodging
Empathize with the guest
Menu specifications
3. Operations not associated with a lodging operation.
Empathize with the guest
Free standing food and beverage
Chief Engineer
Catering proposal
4. Purposefully causeing interest to further the growht and acceptance of the item through special activities.
Leaching
Kitchen brigade
A promotion
Market segmentation
5. Guarantees that one who sees a person in serious danger because of negligence of another cannot be charged with contributory negligence when risking his own life to attempt to rescue - provided the attempt is not recklessly made.
Yield management
Good Samaritan Law
Commercial food service
Owner-operated businesses
6. Method of cooking that uses electromagnetic energy to create heat and loses fewer nutrients.
Kitchen brigade
Marketing plans
Front of the house in lodging
Microwave cooking
7. Person who works in front of the pss-through window assembling orders before taken to customers.
Expediter
Three accounting positions
Technology has impacted food service's
Theme
8. Controller - auditor - credit manager.
FDA
Owner-managed businesses
Three accounting positions
Human resources
9. To provide body with fuel to create heat and energy; builds - repairs and maintains the body.
Scales for food service
Front of the house in lodging
5 categories of cooking used in food prep
Functions of food
10. Federal agency requiring truthful and informative labeling of products.
FDA
Res ipsa loquitor
Shape of a plate
Commercial food service
11. Put oneself in antoher's place and understand his or her feelings.
Empathize with the guest
(TQM) Total Quality Management
Expediter
Kitchen brigade
12. Daily Recommended Value-standards for food labeling values for food components and nutrients - such as cholesterol - fat - and fiber.
Six essential nutrients
Rack rate
DRV
Stir-frying
13. Assisting and serving customers so that they enjoy themselves.
Market segments
Art of service
Three accounting positions
Institutional food service
14. All-suite hotels - residential hotels - extended-stay hotels -condominium hotels - institutional housing.
Front of the house in food service
A promotion
Cater to long-term guests
Trend
15. Commercial hotels - luxury hotels - resort/gaming hotels - motels - motor inns - bed and breakfasts - conference centers.
Back of the house in lodging
Common terms for lodging operations
Cater to short-term guests
Duties of executive chef
16. Division of kitchen staff into special areas for different tasks and responsibilities created by Chef Escoffier.
Stir-frying
Kitchen brigade
Back of the house in food service
Common terms for lodging operations
17. Dry heat-baking - roasting - and broiling; Moist Heat- foods with liquids; Frying-browns by sauteing or flip frying - pan frying - griddle frying - deep frying - or pressure deep frying; Combination Cooking Method-first three methods in a sequence or
Accounts receivable
Face-to-face meetings
Good Samaritan Law
5 categories of cooking used in food prep
18. Most common job-related accidents.
Falls and cuts
Good Samaritan Law
Three accounting positions
Functions of food
19. Emphasizes and supports the composition of food.
Shape of a plate
Universal design
Five legal forms of business ownership
FDA
20. Design of products and environmnets that are usable by all people to the greatest extent possible.
Scales for food service
A promotion
Universal design
Back of the house in lodging
21. Department that directly produces income for the business.
Price level classifications of lodging
Revenue center
Universal design
Functions of food
22. 'spring-type' for dry ingredients;' balance' for weighting batters and mixes; 'portion' for weighing portions of food and rolls: ' baker's' for ingredients or scaling dough.
Market segmentation
Theme
Cater to long-term guests
Scales for food service
23. Lodging operations without food and beverage.
Limited service
Functions of food
Total compensation package
Owner-operated businesses
24. These established goals to attract cutomers - stay ahead of competitors - and be profitable.
Marketing plans
Theme
Franchiser
USDA
25. Federal agency that establishes and enforces food product standards.
4 Methods of Placing Kitchen orders
USDA
Common terms for lodging operations
A promotion
26. Smaller - identifiable groups of customers or guests who share a specific set of needs or expectations.
Five legal forms of business ownership
Market segments
Universal design
Catering proposal
27. Price of a sleeping room used as the benchmark quotation.
Trend
Rack rate
Stir-frying
Common terms for lodging operations
28. A subject around which decor - food - menu -etc are planned.
Emotional and social needs met by food
Chief Engineer
Market segmentation
Theme
29. Monies owed to the business.
'The Danger Zone' of temperature
Accounts receivable
RDI
Motel
30. Remove moisture and grease; create a picture with the food.
Universal design
Key principles of plating food
Six essential nutrients
Falls and cuts
31. Name developed as automobiles became widely used in California in 1925.
Retirement age adults
Commercial food service
Motel
(TQM) Total Quality Management
32. A major part of guestroom security.
Key control
Retirement age adults
Total compensation package
Owner-managed businesses
33. Loss of vitamins and minerals to water.
Back of the house in lodging
Common terms for lodging operations
Accounts receivable
Leaching
34. Chopping and peeling - change food from its original state - especially Vitamin C.
Manipulation techniques
Kitchen brigade
Leaching
Falls and cuts
35. Lodging operations with food and beverage.
Full service
Common terms for lodging operations
Maslow's Hierarchy needs supplied by hospitality operations
Art of service
36. Responsible for maintenance and repair of facilities.
Chief Engineer
Price level classifications of lodging
Retirement age adults
Commercial food service
37. Shelter - rest - food and nourishment-basic physical needs/and safety and security.
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38. Everything ready- assemblage oall cooking utensils - equipment - and ingredients for cooking.
Front of the house in lodging
Catering proposal
Mise en place
FTC
39. Desired yield/Original yield= Conversion Factor - Multiply the Conversion Factor by quantity of each ingredient in original recipe to get new quantities - ie - Conversion Factor/Original Quantity = New Quantity
Conversion formula to enlarge a recipe
Key control
Front of the house in food service
Theme
40. Detailed description of services offered and their prices for an event presented to the client.
Manipulation techniques
Duties of executive chef
Art of service
Catering proposal
41. Sole proprietorship;general partnership;limited partnership;corporation;subchapter S corporation.
'The Danger Zone' of temperature
Five legal forms of business ownership
Chief Engineer
Kitchen brigade
42. Foodservice which serves a captive audience.
Institutional food service
Marketing plans
Accounts receivable
RDI
43. Inn - hotel - motel - motor hotel - and motor lodge.
Common terms for lodging operations
Difference between tools and utensils
Five legal forms of business ownership
A promotion
44. Include dining rooms - banquest halls - snack counters - and beverage outlets.
Free standing food and beverage
Revenue center
Front of the house in food service
Front of the house in lodging
45. Executive Chef - Sous Chef - Cook - Assistant Cook - and Salad Maker.
Members of a kitchen brigade
Front office department
Art of service
Leaching
46. Run by owner but owner also hires a supporting staff of employees.
A promotion
Owner-managed businesses
Motel
Kitchen brigade
47. Someone who organizes - manages and asumes the risks of a new business.
Owner-managed businesses
Entrepeneur
Scales for food service
Accounts receivable
48. 41 F - 140 F which allows foodborne organisms to grow.
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49. Divides and classifies types of cutomers and their needs in order to tailor services - locations - products and prices to their needs.
Market segmentation
Institutional food service
Limited service
Face-to-face meetings
50. 'the thing speaks for itself'- the use of circumstantial or indirect evidence of negligence to impose liability.
Accounts payable
Universal design
Key control
Res ipsa loquitor