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Test your basic knowledge |
Hospitality Services
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Controller - auditor - credit manager.
Cater to short-term guests
Three accounting positions
Owner-operated businesses
Face-to-face meetings
2. 'the thing speaks for itself'- the use of circumstantial or indirect evidence of negligence to impose liability.
Front of the house in food service
Computerized systems
Res ipsa loquitor
Accounts receivable
3. Executive Chef - Sous Chef - Cook - Assistant Cook - and Salad Maker.
Leaching
Members of a kitchen brigade
Cater to long-term guests
Back of the house in lodging
4. Refers to departments that are seen by guests. Includes management - service - front office - accounting - cedit - security - human resources - sales - and reservations.
Face-to-face meetings
Rack rate
Front of the house in lodging
A promotion
5. Method of cooking that uses very little fat.
Stir-frying
FTC
USDA
A promotion
6. To provide body with fuel to create heat and energy; builds - repairs and maintains the body.
Chief Engineer
Retirement age adults
Conversion formula to enlarge a recipe
Functions of food
7. Method of cooking that uses electromagnetic energy to create heat and loses fewer nutrients.
Key principles of plating food
Res ipsa loquitor
Microwave cooking
Motel
8. Business executives preference for meetings.
DRV
Menu specifications
Face-to-face meetings
'The Danger Zone' of temperature
9. Chopping and peeling - change food from its original state - especially Vitamin C.
Manipulation techniques
Empathize with the guest
USDA
Owner-managed businesses
10. Reduce the amount of paper to be managed.
Market segments
Conversion formula to enlarge a recipe
DRV
Computerized systems
11. The business of managing the most important resource used by a business-people.
Front of the house in lodging
Human resources
Owner-operated businesses
Catering proposal
12. Technique used to maximize room revenue using supply and demand.
Yield management
4 Methods of Placing Kitchen orders
5 categories of cooking used in food prep
Conversion formula to enlarge a recipe
13. Loss of vitamins and minerals to water.
Empathize with the guest
Leaching
Difference between tools and utensils
Key control
14. All-suite hotels - residential hotels - extended-stay hotels -condominium hotels - institutional housing.
Light on Foods
Functions of food
Cater to long-term guests
Conversion formula to enlarge a recipe
15. Monies owed to the business.
Accounts receivable
Key principles of plating food
Hospitality industry definition for technology
4 Methods of Placing Kitchen orders
16. Tourism segment that includes learning about nature and the environment.
Stir-frying
Chief Engineer
Ecotourism
Cater to long-term guests
17. Daily Recommended Value-standards for food labeling values for food components and nutrients - such as cholesterol - fat - and fiber.
Falls and cuts
Mise en place
Key control
DRV
18. 'spring-type' for dry ingredients;' balance' for weighting batters and mixes; 'portion' for weighing portions of food and rolls: ' baker's' for ingredients or scaling dough.
Maslow's Hierarchy needs supplied by hospitality operations
RDI
Entrepeneur
Scales for food service
19. Informaton about a person - place or thing that is prepared as a news item.
Market segments
Back of the house in lodging
Key principles of plating food
Publicity
20. Security - acceptance - love - business - family.
Total compensation package
Institutional food service
Six essential nutrients
Emotional and social needs met by food
21. Operations not associated with a lodging operation.
USDA
(TQM) Total Quality Management
Free standing food and beverage
RDI
22. Purposefully causeing interest to further the growht and acceptance of the item through special activities.
Accounts payable
Falls and cuts
A promotion
(TQM) Total Quality Management
23. A major part of guestroom security.
Commercial food service
Technology has impacted food service's
Key control
Expediter
24. Responsible for maintenance and repair of facilities.
Good Samaritan Law
Mise en place
'The Danger Zone' of temperature
Chief Engineer
25. Run by owner but owner also hires a supporting staff of employees.
FDA
Motel
Front of the house in lodging
Owner-managed businesses
26. Divides and classifies types of cutomers and their needs in order to tailor services - locations - products and prices to their needs.
Owner-managed businesses
Market segmentation
Functions of food
Empathize with the guest
27. Services are provided by owner and do not have payrolls.
Leaching
FDA
Owner-operated businesses
DRV
28. Recommended Dietary Allowances for Americans- nutrient standards for maintenance fo good nutrition.
Manipulation techniques
RDA
Good Samaritan Law
Back of the house in lodging
29. Againg of American population; changes in income - and changes in family.
Human resources
Trends affecting hospitality industry
RDI
Menu specifications
30. Include dining rooms - banquest halls - snack counters - and beverage outlets.
Front of the house in food service
Human resources
USDA
Duties of executive chef
31. Most common job-related accidents.
Falls and cuts
Conversion formula to enlarge a recipe
Chief Engineer
Expediter
32. Design of products and environmnets that are usable by all people to the greatest extent possible.
Public relations
Light on Foods
Market segments
Universal design
33. Person who works in front of the pss-through window assembling orders before taken to customers.
Expediter
Motel
Cater to short-term guests
Full service
34. Refers to departments that are not usually seen by guests. Includes housekeeping and engineering.
Back of the house in lodging
Technology has impacted food service's
Rack rate
USDA
35. Monies owed by the business.
Functions of food
Accounts receivable
Accounts payable
Three accounting positions
36. Someone who organizes - manages and asumes the risks of a new business.
Marketing plans
Six essential nutrients
Entrepeneur
Publicity
37. Program that involves all employees in developing guest service standards and methods to ensure employees meet guest expectations.
Market segmentation
(TQM) Total Quality Management
Publicity
Back of the house in lodging
38. 41 F - 140 F which allows foodborne organisms to grow.
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39. Areas of a business that don not generate revenue - but provide support to the revenue center so they remain profitable.
Manipulation techniques
Trends affecting hospitality industry
Stir-frying
Support center
40. Detailed description of services offered and their prices for an event presented to the client.
Common terms for lodging operations
Catering proposal
Retirement age adults
Chief Engineer
41. Exlcusive owner of the franchise's trademark name adn service an is the franchise's parent company.
Conversion formula to enlarge a recipe
Scales for food service
Franchiser
Ecotourism
42. Lodging operations with food and beverage.
Full service
Motel
Entrepeneur
Expediter
43. Division of kitchen staff into special areas for different tasks and responsibilities created by Chef Escoffier.
Marketing plans
Face-to-face meetings
Maslow's Hierarchy needs supplied by hospitality operations
Kitchen brigade
44. Include food preparation areas - food receiving and food storage areas.Banquest or catering changing room arrangements and decoration. Storage and management of equipment and supplies for banquets.
Duties of executive chef
Motel
Back of the house in food service
Catering contract
45. Foodservice which compete for customers in an open market.
Back of the house in lodging
Commercial food service
Mise en place
(TQM) Total Quality Management
46. Called purchase specifications or specs - are statements that describe characteristics of a food product - ingredient - or dondiment used by food operations.
Duties of executive chef
Menu specifications
Market segments
Microwave cooking
47. Lodging operations without food and beverage.
Limited service
Face-to-face meetings
Key principles of plating food
Owner-managed businesses
48. Assisting and serving customers so that they enjoy themselves.
Cater to long-term guests
Owner-operated businesses
Shape of a plate
Art of service
49. Shelter - rest - food and nourishment-basic physical needs/and safety and security.
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50. Inn - hotel - motel - motor hotel - and motor lodge.
Art of service
Kitchen brigade
Front office department
Common terms for lodging operations