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Test your basic knowledge |
Hospitality Services
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refers to departments that are not usually seen by guests. Includes housekeeping and engineering.
Back of the house in lodging
DRV
Falls and cuts
(TQM) Total Quality Management
2. Supervises kitchen staff - food quality and food cost - kitchen safety - prep lists - mise en place.
Conversion formula to enlarge a recipe
Technology has impacted food service's
Duties of executive chef
Empathize with the guest
3. Executive Chef - Sous Chef - Cook - Assistant Cook - and Salad Maker.
Front of the house in food service
Members of a kitchen brigade
Yield management
RDA
4. Tourism segment that includes learning about nature and the environment.
Ecotourism
Price level classifications of lodging
Accounts receivable
Res ipsa loquitor
5. Information management.
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6. Shelter - rest - food and nourishment-basic physical needs/and safety and security.
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7. Name developed as automobiles became widely used in California in 1925.
A promotion
Motel
Limited service
Commercial food service
8. Lodging operations with food and beverage.
Full service
Key control
Back of the house in lodging
Key principles of plating food
9. Responsible for maintenance and repair of facilities.
Face-to-face meetings
RDI
Manipulation techniques
Chief Engineer
10. Guarantees that one who sees a person in serious danger because of negligence of another cannot be charged with contributory negligence when risking his own life to attempt to rescue - provided the attempt is not recklessly made.
Accounts payable
Good Samaritan Law
Marketing plans
(TQM) Total Quality Management
11. Speeds oxidation causing loss of nutrients.
Motel
Light on Foods
Revenue center
Scales for food service
12. Commercial hotels - luxury hotels - resort/gaming hotels - motels - motor inns - bed and breakfasts - conference centers.
Difference between tools and utensils
Market segmentation
Cater to short-term guests
Emotional and social needs met by food
13. Wages - salaries - bonuses and benefits paid.
A promotion
Total compensation package
Good Samaritan Law
Kitchen brigade
14. Growing target market which food services are modifying to accomodate.
5 categories of cooking used in food prep
Owner-operated businesses
Kitchen brigade
Retirement age adults
15. Most common job-related accidents.
Manipulation techniques
Market segments
Menu specifications
Falls and cuts
16. Final details and pricing signed by the client.
Full service
Front office department
Scales for food service
Catering contract
17. Responsible for reservations - registration - room assignments - room status - payment collection - telephone operation - departmental bookkeeping - and deposits.
Front office department
Franchiser
Human resources
Ecotourism
18. Price of a sleeping room used as the benchmark quotation.
Maslow's Hierarchy needs supplied by hospitality operations
Cater to long-term guests
Shape of a plate
Rack rate
19. 41 F - 140 F which allows foodborne organisms to grow.
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20. Services are provided by owner and do not have payrolls.
Common terms for lodging operations
Franchiser
Scales for food service
Owner-operated businesses
21. Sole proprietorship;general partnership;limited partnership;corporation;subchapter S corporation.
Five legal forms of business ownership
Scales for food service
A promotion
Mise en place
22. Method of cooking that uses very little fat.
Front office department
Leaching
Stir-frying
Functions of food
23. Dry heat-baking - roasting - and broiling; Moist Heat- foods with liquids; Frying-browns by sauteing or flip frying - pan frying - griddle frying - deep frying - or pressure deep frying; Combination Cooking Method-first three methods in a sequence or
5 categories of cooking used in food prep
Accounts payable
Back of the house in food service
Franchiser
24. Emphasizes and supports the composition of food.
DRV
Manipulation techniques
Total compensation package
Shape of a plate
25. Protein - carbohydrates -fats - vitamins - minerals -and water.
Publicity
Trend
Limited service
Six essential nutrients
26. Design of products and environmnets that are usable by all people to the greatest extent possible.
Falls and cuts
Stir-frying
Marketing plans
Universal design
27. Reduce the amount of paper to be managed.
Mise en place
Front office department
Computerized systems
Hospitality industry definition for technology
28. Tools are used in all aspects of food preparation; utensils are containers used to hold foods such as bowls - pots - pans - pitchers.
Universal design
Difference between tools and utensils
Publicity
Market segments
29. 'the thing speaks for itself'- the use of circumstantial or indirect evidence of negligence to impose liability.
Full service
Res ipsa loquitor
Face-to-face meetings
Catering proposal
30. Smaller - identifiable groups of customers or guests who share a specific set of needs or expectations.
4 Methods of Placing Kitchen orders
Market segments
Front of the house in lodging
Franchiser
31. Detailed description of services offered and their prices for an event presented to the client.
Catering proposal
RDI
Market segmentation
Mise en place
32. Luxury;First-class/upscale; mid-scale motor hotels; budget/economy
Price level classifications of lodging
Entrepeneur
Universal design
Front office department
33. Run by owner but owner also hires a supporting staff of employees.
4 Methods of Placing Kitchen orders
Three accounting positions
Common terms for lodging operations
Owner-managed businesses
34. These established goals to attract cutomers - stay ahead of competitors - and be profitable.
Marketing plans
FTC
Trend
Publicity
35. Called purchase specifications or specs - are statements that describe characteristics of a food product - ingredient - or dondiment used by food operations.
Accounts payable
Menu specifications
Motel
Good Samaritan Law
36. Exlcusive owner of the franchise's trademark name adn service an is the franchise's parent company.
Franchiser
Manipulation techniques
Ecotourism
Conversion formula to enlarge a recipe
37. Put oneself in antoher's place and understand his or her feelings.
Chief Engineer
Retirement age adults
Owner-operated businesses
Empathize with the guest
38. Refers to departments that are seen by guests. Includes management - service - front office - accounting - cedit - security - human resources - sales - and reservations.
Full service
Falls and cuts
Difference between tools and utensils
Front of the house in lodging
39. Person who works in front of the pss-through window assembling orders before taken to customers.
Retirement age adults
Catering proposal
FTC
Expediter
40. Informaton about a person - place or thing that is prepared as a news item.
Publicity
Res ipsa loquitor
FTC
Total compensation package
41. Loss of vitamins and minerals to water.
Members of a kitchen brigade
Leaching
Art of service
Accounts payable
42. Operations not associated with a lodging operation.
Free standing food and beverage
Empathize with the guest
Mise en place
Publicity
43. Controller - auditor - credit manager.
Market segmentation
Scales for food service
Empathize with the guest
Three accounting positions
44. Department that directly produces income for the business.
Commercial food service
Revenue center
A promotion
Owner-managed businesses
45. Monies owed to the business.
Accounts receivable
Revenue center
Emotional and social needs met by food
Owner-managed businesses
46. 1. Server calls order in a clear voice; 2. Written orders placed on a spindle with new orders to right; 3.Designated kitchen employee reads the order aloud; 4. Computer entries.
Maslow's Hierarchy needs supplied by hospitality operations
Entrepeneur
4 Methods of Placing Kitchen orders
Scales for food service
47. Reference Daily Intake standards set for for protein - vitamins and minerals.
Revenue center
Free standing food and beverage
RDI
Three accounting positions
48. Communication designed to influence opinion and promote a favorable image - goodwill - or prestige for a company - organzation - or individual.
Three accounting positions
Public relations
Theme
Limited service
49. Chopping and peeling - change food from its original state - especially Vitamin C.
Price level classifications of lodging
Manipulation techniques
(TQM) Total Quality Management
Shape of a plate
50. Federal agency requiring truthful and informative labeling of products.
Duties of executive chef
Franchiser
Difference between tools and utensils
FDA