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Test your basic knowledge |
Hospitality Services
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tourism segment that includes learning about nature and the environment.
Ecotourism
Manipulation techniques
Maslow's Hierarchy needs supplied by hospitality operations
USDA
2. Services are provided by owner and do not have payrolls.
Owner-operated businesses
5 categories of cooking used in food prep
A promotion
Empathize with the guest
3. Commercial hotels - luxury hotels - resort/gaming hotels - motels - motor inns - bed and breakfasts - conference centers.
Common terms for lodging operations
DRV
Chief Engineer
Cater to short-term guests
4. Someone who organizes - manages and asumes the risks of a new business.
Key principles of plating food
Ecotourism
Entrepeneur
Full service
5. Growing target market which food services are modifying to accomodate.
Rack rate
Retirement age adults
Good Samaritan Law
Accounts payable
6. Assisting and serving customers so that they enjoy themselves.
Art of service
Total compensation package
Free standing food and beverage
Motel
7. All-suite hotels - residential hotels - extended-stay hotels -condominium hotels - institutional housing.
Accounts receivable
Cater to long-term guests
Yield management
Institutional food service
8. Foodservice which compete for customers in an open market.
Art of service
Manipulation techniques
Commercial food service
Market segments
9. Division of kitchen staff into special areas for different tasks and responsibilities created by Chef Escoffier.
Chief Engineer
Back of the house in food service
Face-to-face meetings
Kitchen brigade
10. Smaller - identifiable groups of customers or guests who share a specific set of needs or expectations.
Market segments
FDA
Conversion formula to enlarge a recipe
A promotion
11. Operations not associated with a lodging operation.
Entrepeneur
Motel
Yield management
Free standing food and beverage
12. Desired yield/Original yield= Conversion Factor - Multiply the Conversion Factor by quantity of each ingredient in original recipe to get new quantities - ie - Conversion Factor/Original Quantity = New Quantity
Conversion formula to enlarge a recipe
Shape of a plate
Back of the house in lodging
Microwave cooking
13. Federal agency that establishes and enforces food product standards.
USDA
Menu specifications
Five legal forms of business ownership
Light on Foods
14. Shelter - rest - food and nourishment-basic physical needs/and safety and security.
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15. Informaton about a person - place or thing that is prepared as a news item.
Five legal forms of business ownership
Marketing plans
Motel
Publicity
16. Reduce the amount of paper to be managed.
Leaching
Menu specifications
Computerized systems
Back of the house in food service
17. Called purchase specifications or specs - are statements that describe characteristics of a food product - ingredient - or dondiment used by food operations.
USDA
Menu specifications
Microwave cooking
Technology has impacted food service's
18. Guarantees that one who sees a person in serious danger because of negligence of another cannot be charged with contributory negligence when risking his own life to attempt to rescue - provided the attempt is not recklessly made.
Shape of a plate
Good Samaritan Law
Trend
Theme
19. A subject around which decor - food - menu -etc are planned.
Computerized systems
Theme
4 Methods of Placing Kitchen orders
Key principles of plating food
20. The business of managing the most important resource used by a business-people.
DRV
Market segments
Scales for food service
Human resources
21. Dry heat-baking - roasting - and broiling; Moist Heat- foods with liquids; Frying-browns by sauteing or flip frying - pan frying - griddle frying - deep frying - or pressure deep frying; Combination Cooking Method-first three methods in a sequence or
Universal design
USDA
5 categories of cooking used in food prep
Support center
22. Wages - salaries - bonuses and benefits paid.
Duties of executive chef
DRV
Total compensation package
Five legal forms of business ownership
23. Exlcusive owner of the franchise's trademark name adn service an is the franchise's parent company.
Support center
Res ipsa loquitor
Franchiser
Trends affecting hospitality industry
24. Divides and classifies types of cutomers and their needs in order to tailor services - locations - products and prices to their needs.
Kitchen brigade
Maslow's Hierarchy needs supplied by hospitality operations
Commercial food service
Market segmentation
25. Person who works in front of the pss-through window assembling orders before taken to customers.
Expediter
USDA
Emotional and social needs met by food
Ecotourism
26. Process of converting raw materials into a service.
Entrepeneur
Stir-frying
Hospitality industry definition for technology
Leaching
27. 'the thing speaks for itself'- the use of circumstantial or indirect evidence of negligence to impose liability.
Emotional and social needs met by food
Shape of a plate
Good Samaritan Law
Res ipsa loquitor
28. Design of products and environmnets that are usable by all people to the greatest extent possible.
Market segments
Universal design
Hospitality industry definition for technology
Owner-operated businesses
29. 1. Server calls order in a clear voice; 2. Written orders placed on a spindle with new orders to right; 3.Designated kitchen employee reads the order aloud; 4. Computer entries.
(TQM) Total Quality Management
4 Methods of Placing Kitchen orders
Res ipsa loquitor
Empathize with the guest
30. Include food preparation areas - food receiving and food storage areas.Banquest or catering changing room arrangements and decoration. Storage and management of equipment and supplies for banquets.
Ecotourism
Members of a kitchen brigade
Commercial food service
Back of the house in food service
31. Communication designed to influence opinion and promote a favorable image - goodwill - or prestige for a company - organzation - or individual.
Face-to-face meetings
Functions of food
Difference between tools and utensils
Public relations
32. Detailed description of services offered and their prices for an event presented to the client.
Shape of a plate
Yield management
Catering proposal
Marketing plans
33. Monies owed to the business.
Front of the house in lodging
Accounts receivable
Price level classifications of lodging
Revenue center
34. Everything ready- assemblage oall cooking utensils - equipment - and ingredients for cooking.
Mise en place
Revenue center
Cater to short-term guests
Hospitality industry definition for technology
35. Lodging operations without food and beverage.
Front of the house in lodging
Ecotourism
Computerized systems
Limited service
36. Remove moisture and grease; create a picture with the food.
Six essential nutrients
Technology has impacted food service's
Key principles of plating food
Universal design
37. Most common job-related accidents.
Falls and cuts
5 categories of cooking used in food prep
Front of the house in food service
Five legal forms of business ownership
38. Program that involves all employees in developing guest service standards and methods to ensure employees meet guest expectations.
Free standing food and beverage
Support center
4 Methods of Placing Kitchen orders
(TQM) Total Quality Management
39. Method of cooking that uses electromagnetic energy to create heat and loses fewer nutrients.
Cater to short-term guests
Full service
Microwave cooking
Commercial food service
40. Method of cooking that uses very little fat.
Members of a kitchen brigade
Cater to short-term guests
Stir-frying
Manipulation techniques
41. Executive Chef - Sous Chef - Cook - Assistant Cook - and Salad Maker.
Good Samaritan Law
Members of a kitchen brigade
Key principles of plating food
Empathize with the guest
42. Controller - auditor - credit manager.
Entrepeneur
Owner-operated businesses
Three accounting positions
RDI
43. A major part of guestroom security.
Stir-frying
RDI
Microwave cooking
Key control
44. Name developed as automobiles became widely used in California in 1925.
Retirement age adults
Front of the house in food service
Market segmentation
Motel
45. 'spring-type' for dry ingredients;' balance' for weighting batters and mixes; 'portion' for weighing portions of food and rolls: ' baker's' for ingredients or scaling dough.
Public relations
Free standing food and beverage
Common terms for lodging operations
Scales for food service
46. 41 F - 140 F which allows foodborne organisms to grow.
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47. Monies owed by the business.
Accounts payable
USDA
Marketing plans
Functions of food
48. These established goals to attract cutomers - stay ahead of competitors - and be profitable.
Trend
Market segmentation
Marketing plans
Motel
49. Security - acceptance - love - business - family.
Light on Foods
Leaching
Emotional and social needs met by food
Universal design
50. Tools are used in all aspects of food preparation; utensils are containers used to hold foods such as bowls - pots - pans - pitchers.
Yield management
Falls and cuts
Difference between tools and utensils
Rack rate